Used Cars for Sale at Koeppel Mazda in Jackson Heights, NY

Rob M

Oct 19, 2015

I was very nervous as this was my first experience buying a car. I bought the Mazda 3 and the service was superb. Jim Mendez and the rest of the team were extremely helpful and made the process painless. I couldn't be happier with the way it went.

Michael Sh

Aug 25, 2015

We dread shopping for a new car,This time we were pleasantly surprised The Team (Jim Mendez and his associates and his managers) is highly professional: courteous, understanding and very helpfulThey understood our needs and ensured that we received the most advantages terms for our leaseTheir efficiency is commendable - we walked in, we explained what we need, we walked out with the car we chose,,

CW

Jan 16, 2015

Bought a Mazda 3 here in August. I love it. Had a very satisfying experience working with Raul Jiminian, my salesman. I've been in touch with since and I can recommend him highly. I've also been back to the dealership for routine service, and I've found everybody there to be friendly and professional.

Cristina Nunez

Aug 8, 2014

It was a wonderful experience to get a new car. Specially getting it from mazda dealership. They accommodated the price i wanted. Thank you Chris for helping me purchase my new car.

meyer.laude19

Aug 8, 2014

Got my second car from here and it went smoothly. I was anxious to get the car as I have been eyeing on it for quite a while but it is all worth it. Castro is our sales representative and he explained the process very well to me and my husband. Our whole family could not be any happier with our car and the deal was spot on our budget. The environment in kopepel, they treat you like family and very warm. Thanks for the professionalism and taking care of us Mr. Castro and the team.

SummerLee

Aug 8, 2014

I find that walking into a car dealership for most people, is an intimidating experience. You succumb to the overwhelming wave of anxiety as sales-people pressure you into making a purchase. Then you The whole process can be absolutely dreadful if you're not going to the right place. But then I ended up at Koeppel Mazda and met Chris G. SOOOOOOOOOO nice!!! From the moment I walked in, he exposed me to a genuinely friendly environment. He gave me my space and made me feel really comfortable being there - a complete opposite to some of the other places I've been to where everyone was in your face. Chris took the time to get to know me a little, asked me about my preferences and what I had imagined myself driving. He explained to me the pros and cons to every vehicle, and worked out every price range to my selections that fit accordingly into my budget. I walked out of there with brand new CX5 in red! (Which is also an awesome car by the way.) And most of all, I didn't go home questioning myself if I had made the right decision. So if you need a new car, stop by mazda and ask for Christopher Gonzalez. I promise he will walk you through every step of the way, no pressure, and just genuinely friendly! You're going to walk out that door with the same awesome deal that I got!

Amed Persaud

Aug 4, 2014

I stopped by two weeks ago to check out some features in the Mazda 3. I was immediately approached by a gentleman by the name of Jim Mendez. He took his time to answer all my questions, which I must inform you that I jot down a page load before I even got there. Mr. Mendez was attentive and very professional. We went out on two test drives and it went great. I was drawn to the dealership by it's variety, not really ready to buy. However, I felt comfortable and assure that my purchase was the right one. I would recommend Mr. Mendez and Mr. Islam (Manager) to my family and friends. They are a power team and helped me with the buying process. -Amed B. Persaud

LPBorst

Jun 25, 2014

Thank you again Jim Mendez, for your amazing help in purchasing our pre-owned certified Mazda 6! The day started badly at two other dealerships in the area, where my husband and I were given the bait and switch, and met by aggressive salespeople. We were about to go home feeling tired and fed up, but decided to give one last try at Koeppel Mazda. We started to look at a car on the lot that caught our eye, when a salesperson Jim Mendez came up and introduced himself. He asked what we were looking for, and we told him. He immediately took us to see the perfect car. He was so knowledgeable, and had a pleasant, friendly personality. We took the car for a test drive, received a great price without haggling, and made the purchase. Jim Mendez was there to help, and answer questions every step of the way through the entire process. We had a great experience at Koeppel Mazda and will recommend them to family and friends.

myissel27

Jun 19, 2014

My husband and I were recently in the market and went to several different dealerships to find our new car. We went to a few and didn't feel like we were enjoying the process. That is until we went to Koeppel Mazda. As soon as we walked in one of their salesmen, Raul Jiminian, greeted us very warmly and was courteous from the start. He explained the features of different models very thoroughly, he made us feel like he really cared about helping us pick tt the stress, strain, or tension usually associated with that moment. They gave us a very fair and reasonable offer for their car, without any haggling, he right car, and even offered a test drive before we brought it up. When the time came to negotiate, it felt more like a friendly conversation withouand more importantly, didn't make us feel pressured to make a decision right then and there on the spot. His manager, Saiful Islam, was also very helpful and personable. He sat down and spoke with us so that we knew exactly what we were about to invest in. Our overall experience with the dealership, with Raul, and with Saiful, was wonderful. We love our new CX-5 and have already recommended Koeppel Mazda to our friends, family members, and co-workers.

car_vet01

Jun 9, 2014

First and foremost, I came in this dealership with my "guards up." I was ready to make a purchase on a 2014 cx9, expecting to be haggled, back and forth negotiations and what have you. Castro greeted me, did the usual walk around ( quite entertaining might i add ), and to my surprise offered me a test drive which most salesmen does not do anymore. They usually wait for the customers to ask. Even though I have driven one before, I still accepted his offer and for s*** and giggles i even asked if i could test drive a cx5. All he asked for was a few minutes to pull the car out. When it was time to talk about price Everything went so easy from a to z. My calculations on monthly payment down to the finance persons calculations were pretty much "spot on." Castro's manager, saiful made my experience delightful as well. Had a few laughs here and there. Give these guys a shot...very honest, upfront, easy going and made me feel like i was not buying a vehicle at all. Small dealership but you know what they say " the best things come in small packages." Now i know why they've been in the business for so long.

s_brm

Apr 27, 2014

I came to take a test on CX-5. Outstanding services. I'm going to consider a dealership and a salesperson for making a deal. Thanks Chris!

adhimarko

Feb 16, 2014

I bought my new car here and have serviced it here for 4 years; trusting them to do the right thing (even though they have always made me perform services most people told me were unnecessary). I have bought 4 new tires at this dealership in the last year alone. I received a flat on one of them two months later and paid the $180 to replace it with another new one. A week later, the same tire blows out while going 20 mph on a local road. When I went to the dealership to ask if they would cover the replacement I received unprofessional treatment from the manager, Mike. He right away treated me with an attitude, didnt even look at me in the eyes, and told me to wait while they looked at the tire. After waiting for 1 hr and 15 minutes he told me that he would not cover the tire. He proceeded to tell me that I knew nothing about cars/tires. When I told him that I wanted a receipt to record my visit so I could receive a customer survey, he refused to issue me one. He was very unprofessional and I will never go back to this dealership again. I cannot believe a manager would choose to lose a loyal customer over a tire.

GRG2014

Dec 31, 2013

Its New Years Eve and I just picked up my Mazda 6 from Koeppel. I got an excellent deal on a new 2014 model thanks to the exceptional service I received from Christopher Gonzales and Saiful Islam.Four days ago I read on the internet that the Insurance Institute for Highway Safety was awarding Top Safety Pick + to cars that had not only excellent crash test results but also offered crash protection technology. So I wanted the technology package on the Touring sedan with Safe City Braking which used lasers to stop your car before you rear ended someone in congested traffic. It also had a blind spot and backup camera system with cameras to warn you of unseen obstacles. I got quotes from several dealers in and around New York City using the excellent search tools on Mazdas website. I also brought my car in to the two dealerships with the lowest prices to compare trade in value. Koeppel was the clear winner, but I was hesitant because they did not have the color car I preferred in stock.With very little time left until the year end $500 cash rebate promotion ended, I took Sales Manager Saifuls word that he could get the car of my choice through an exchange with another dealer. I am very glad I did. I saved hundreds of dollars over the other offers when Saiful brought a car down from Connecticut this morning.Christopher spent hours following up on the cars registration, insurance and preparation, personally installing the wheel locks and cargo net I requested. He then sat with me in the car until after dark to set up my navigation system and sync my phones Bluetooth connection.When we parted and went home to celebrate New Years Eve I sincerely thanked Saiful and Christopher for their determination, effort, and reliability in getting me the exact car I most wanted.

jenn_dee11

Dec 27, 2013

Had a great experience at Koeppel Mazda!!! I went to a few other dealerships before ending up at Koeppel and that was my last stop. First time I went in, I was there for about 4 hours, asking a bunch of questions, test driving the 2014 CX5, which I love by the way and just getting as much information as I could. This was my first time leasing and I also had to trade in my '09 Accord, the Floor Manager Saiful Islam and my Dealer Jim were amazing, so patient, so welcoming and most importantly so Honest, it felt like I was hanging out with family instead of purchasing a car! Definitely recommend going to Koeppel Mazda to purchase a car and make sure to see Saiful and Jim. I'm looking forward to returning my lease in 3 years, obviously to get a new car, but most importantly to interact and do business with those guys again! Loving my White Mazda CX5!

TavaresCup

Nov 13, 2013

I searched high and low for a used Mazda5 with less than 50k miles on multiple websites including Cars.com and Usedcar.com and read many dealer reviews. Every time I found a "great deal" the dealer reviews were negative stating you would not get what was promised as far as price. When I found the car I purchased and read the Koeppel Mazda reviews the negative comments were few and far between. From my first email inquiry right down to signing on the dotted line I was given honest answers to all of my questions and was even able to "haggle" a few more dollars off the bottomline internet price. No surprise dealer prep fees, no added "pinstriping" for extra bucks, just a straight forward deal. My salesman Chris Castro was professional and straight forward and being that I was making a purchase on a Sunday night I had to come back for a full NYS inspection. The 2nd key was still in its packaging and the battery was dead, I was promised a new battery when I came for my inspection. Well, I went back a week later and everything went just as promised. The only thing I would say some people may have a negative comment on, but that I actually appreciated is, it is a "no frills" dealership. They didnt offer us food, drink and entertainment that other dealerships do, but I always found those to be a distraction for the customer as they found ways to get more money from you. We had a cup of water and a straight forward deal from a friendly no pressure salesperson, that to me is a rarity.

male74

Nov 6, 2013

Highly professional! Not pushy. Friendly and try to do their best to take into consideration your needs and limits. Not every dealership has this type of spirit and approach to the customers. Javier Rodriguez, the salesperson, is the best one. I highly recommend this dealership.

Jehoabba

Nov 2, 2013

I came into Koeppel Mazda looking for a Mazda CX-5 and as soon as i got into the dealership Luis greed me with a warm welcome but i was nervous from all the stories I've heard from dealers and pushy sales people but my experience was completely different at Koeppel Mazda. Luis guided me to the Mazda CX-5 having great product knowledge; what i liked the most was that he never pressured me into buying, he just wanted me to feel comfortable and make sure i was getting the right vehicle. Besides the vehicle i was looking for a monthly payment that was affordable into my budget and Saiful the manager helped me so much; he was very flexible and easy going and never pressure me at all, and i have the car that im in love with and a great deal. Thank you koeppel Mazda for making my experience quick and painless.

vlodoc

Nov 2, 2013

This sales manager, Saiful Islam, is very "profit oriented". Which is nothing wrong; however, their quote price is way higher than other dealers. My recommendation is to look around before you make your final purchase at this dealer.The incident that I've experience, which I think it's worth to share: When we sat down and discussed about the sale price, and Saiful mentioned that he CANNOT give me any discount, because it's a new car with high demand. He said that he can give me the invoice price, so that I know how hard for him to earn his living with the small gap of price different between the MSRP and the invoice price. Saiful asked one of his employee to bring me the invoice, and that employee brought an invoice that has more than $5,000 difference between the MSRP and the invoice price. He quickly took the sheet back, and said it's a mistake and it's for a different model.At last, I didn't purchase from this dealer and started to search around carefully in case this incident happens again.

kedick

Jul 22, 2013

walk in looking for a CX-5. the sales person show all three level of the car. great way to compare this was a great car buying experience.

ChristieKel6

May 22, 2013

This is a great dealership with a great staff. I've never met such friendly people working as salesmen before. No pushy people, just honest help from them when I was inquiring about a car. I fell in love with one in particular and spent much time at the dealership asking questions and the staff was so knowledgable and the prices so good that I knew I needed to buy it. Thanks Koeppel Mazda.

logan_bates

Mar 16, 2013

The people there were very helpful and friendly. When I came in I wasn't sure of what type of vehicle I should get a sedan or SUV. Javier pointed me to the right direction and Saiful was great. He treated us very well and with respect. The price negotiation was great. He even gave us a complimentary 1st service on the house and koeppel Mazda goodie bag which had a flash light tire, pressure gauge and a coffee mug. I'm gald I bought Mazda 3 there.

ambrickman

Feb 23, 2013

There is a person named Saiful who appears to be running the show. He is unethical, dishonest, and overall, very sleazy. We had a very bad experiencing purchasing a car there. We know what we wanted, it was a done deal when we walked in a 9:30am. After several apparent screw ups, we left finally at 5:30pm. Saiful promised a price, we "closed" on it, then after processing the paperwork, he changed his mind. Terrible experience overall. Avoid this dealership.

dfs2

Sep 22, 2012

If you do business with Koeppel Queens Mazda, don't assume any verbal assurances or Internet offers will be executed in your final paperwork. Be sure to check everything carefully. We made the mistake of going in a time crunch (we were overtired and needed a new car to leave on a vacation!). Our salesman, Francisco, unfortunately for us, left us waiting around most of the day and ended up telling us one thing and doing another. He folded the paperwork, and distracted us while we signed it, in such a way that we did not realize we were being hoodwinked. We feel foolish to allow ourselves to be tricked into paying a higher price than the "Internet" price we were emailed about by this dealership. We were also assured by a very confident Francisco that he could and would get us another half point off the interest financing. He assured he would have the interest rate lowered at the time we signed the agreement which he never countersigned. We actually thought he would send us a revised and corrected agreement after we left with the car to go on vacation. Sadly for us, ethics, honest professional behavior, and valuing long-term customer relationships is not what we found at this Mazda dealership. The service department was the same way. Don't assume they perform the services as promised. In a minor, but telling, example, they did not even refill the fluids a standard part of the "check-up". I also had to make a second trip there two days later because there were problems with all four tires!

egarcia59

Sep 22, 2012

I went to a couple of other Mazda dealerships but the personnels at Koeppel Mazda were very friendly and had an outstanding devotion to their customers. I was looking around for the best price on my mazda 3 and the salesmen at Koeppel were very easy to deal with, they weren't pushy at all. explaining me the different financial options and were very easy to agree with on the price and offered me the best deal. Gianfranco was my salesperso. he was very patient and respectful with all of my questions. Saiful the sales manager, came to greet me and thanked me for my business. I love my Mazda3 and the people at Koeppel madethis experience very satisfactory and I would totally recommend the dealership, they even gave me the vehicle with a full tank of gas ,a free service appointment, and a gift bag.

Marypet

Jul 22, 2012

Let me tell you before walking into Koeppel my sister and I went to another dealership, we told the sales associate what we were looking for and what we were willing to spend. Lets put it this way he didn't even want to give us the time a day a total of 5 minutes was spent in and out. We then went into the Koeppel dealership and we were introduced to Luis Espinal he took the time to listen and work with us on helping to find what we were looking for. We didn't make a purchase at this time because the SUV we were intereted in was sold off the other lot. He will be keeping an eye out for us and will be calling me when something comes in.

ethanfried

Jul 8, 2012

Jim Mendez was very helpful both terminating my current lease and arranging my new one. He did not pressure me to take a car he had. Instead he encouraged me to wait for the model, color and features that I wanted. When there was a feature I did not want but it was the only trim available, he worked with me to make it worthwhile. This is my 4th Mazda from this dealership. I would not go anywhere else.

hicaza

Jul 6, 2012

I've been car hunting for weeks now and once I arrived at Koeppel Mazada I fell in love with the cars. Luis was the sales person who helped me out. He is very knowledgeable with cars on the lot. Friendly, and is always looking to answering your questions. He helped me every step of the way along with my parents as well. I love the car I am driving now. I would definitely recommend this dealership and sales person to another person. Keep up the good work Luis! Thanks for the help!

badramen

Jul 2, 2012

Great selections of cars used and new. Luis helped me through the process of selecting the cars I wanted, very informative and professional. Gave me a great deal and most importantly I love the car I came out with.

jtblabla

Jun 25, 2012

Got there with my daughter to look for Mazda CX-5 2013 and the manager referred me to Louis Espinal, He's just an extraordinary salesman, he worked his butt off to please me, getting the numbers over and over and over again, just to meet where I am. But this is probably my mistake that I didnt look or check my own finances, and I ended up cancelling the deal due to over expense in my part. But I would recommend louis any day to other people, he's phenomenal!

Paul bought Mazda

May 15, 2012

I visited Koeppel Mazda because they are BBB accredited. My sales representative Jim Mendez went above and beyond to assist me in purchasing my Mazda 3. I actually bought two Mazda 3 cars for my son and daughter. Not only are the cars one of the best I ever drove, they are top rated in safety. I have been to many dealerships over the years and found Koeppel absolutely fantastic and blows away all other dealerships. Jim and Nelson are extremely friendly and knowledgeable, I would recommend Jim without any reservation. I live on Long Island (Suffolk County) and visited numerous car dealerships on the Island and Queens and no other dealerships came close to level of professionalism.

mspzelli82

Apr 19, 2012

I needed a fast replacement for a car that was totaled. We went to the dealership at approximately 5:45pm on a Tuesday. We dealt with Jim. He showed us the cars we wanted to see and we ended up being interested in one. We explained several times that we were in a rush and were interested in driving the car off the lot the next day. Jim made it clear that pending the credit approval that wouldn't be a problem. We put $200 down to hold the car. We were told we'd hear back early in the afternoon Wednesday. 24 hours later after several attempts to call the dealership we still had not heard anything. Given our situation we went to another dealership Wednesday evening, received fantastic service and decided to purchase a car there. When we got home that night we had received an e-mail (not phone call) from Jim stating he had to take the day off and that our credit was still pending. That led us to believe that despite our desire for speed, the credit application had never been submitted. When we went to the dealership Thursday to get our deposit back both Jim and Francisco were very rude and clearly bitter that they lost the sale. Had Jim called us, instead of e-mailing us it would have kept us from going to the other dealership and they'd probably still have the sale. Lesson learned. If people want to spend a lot of money, fast you don't leave them hanging.

kimchei6

Apr 16, 2012

I purchased a branch new 2013 CX-5 under S-Plan pricing. Dealership didn't have to honor the invoice pricing due to the fact that the car was brand new modela and in high demand. They treated me with respect form beginning to the end. Even though I had to wait few weeks for delivery, Luis kept me informed consistenly. I would like to thank everyone there for being so helpful

simonk007

Dec 30, 2011

One of the worst SALESMEN EVER! 'CARLOS E VELEZ', I was really interested in leasing a CX-9 (2012), the only think that turned me off was this Salesmen, I don't know about the others or the Manager, but from my experience there, I would say the sales/management is very poor, they look like they have good vehicles, but the wrong type of Salesmen representing them.. The are not professional, they are very aggressive sharks only interested in how they can get the most money out of you.. there is no professionalism or negotiating skills.. YOU ARE BETTER OF BUYING YOUR VEHICLE FROM SOMEWHERE ELSE!

linsy350

Nov 29, 2011

Firstly my Mazda CX-9 has surpassed all of my expectations as to style, performance, comfort and ease of handling. But more importantly, The management and staff at Koeppel Mazda are professional, friendly and very sensitive to ME, the car the owner, and my needs. They respond to setting up appointments at MY convenience, and their service is always completed in a satisfactory and timely manner. Every time I visit Koeppel Mazda either for service, or advise, I am treated like family. I've owned my car for almost two years and can't wait to renew my lease with Koeppel. I have no doubt that they will not only give me the best deal on the car, but the best service after the sale is made. I very rarely give such praise to a business, but finding a automobile dealer with such integrity is truly rare especially, in this day and age.

noonebird

Nov 29, 2011

I can't say enough good things about the service I received at Koeppel Mazda. Randy took excellent care of me. He took me on a test drive of the Mazda CX9 and told me all about the car. I loved the car so much , that I purchased it on the spot. The dealership was very efficient and made sure that everything went smoothly for me. After I received the car, I had some issues working the trunk and brought the car back for service. The guys there showed me what I was doing wrong and they were very eager to answer all my questions. I would definitely purchase another car from this dealership!I love my Mazda and the employees that work there!

raincheck10

Oct 11, 2011

Came to Koepell after dealing with another Mazda dealer I was not happy with. Basically I wanted to pay a certain price and after a very brief negoiation I got a fair price. Josef was easy to deal with and I received everything as promised.

jss223

Oct 10, 2011

Asked if they would match price offered to me on a 2012 Mazda5, was told there policy is to match and they would. Just go over on Sunday (yesterday) and could finalize all.When I got to the dealer, the manager had some words with the salesman, who then came back and said they could match but only if I paid in cash, not financed.I spent yesterday making sure I could come up with the cash. Today, I e-mailed them to ask who bank check should be payable to, was told they'd have to get back to me. Then said they needed another $700.If you have time to waste, deal with Koeppel Mazda. I don't and won't deal with them any further. As a busy person with no time for typical dealer games, my experience with them was very disappointing.

chdon

Sep 23, 2011

I was undecided between the Mazda 6 and a few other cars: mainly Honda Accord and Toyota. I test drove the mazda 6 and had good impressions of it initially. I also drove a Honda Accord later in another dealership and was thinking of buying that instead. Points going for the Mazda: I liked the car initially and I was offered a great price. I had concerns about its reliability though. The sales person: Ian was very helpful and did not try to pressure me to buy the car. In the other dealership - I was pressured to buy the Honda. This factored in my decision to purchase the mazda. So while I did like the Mazda and was interested in it -- I decided fairly quickly on it based on my experience in the dealership. And the buying experience also went quite smoothly with no hitch. Ian was also available to answer any questions and contacted me several times to get my feedback. As far as customer service here for sales - it was excellent.

Mweber423

Aug 25, 2011

They had a friendly and knowledgeable staff that were more then accommodating. Garrick Huie was pleasure to work with. He put in the effort to find a car to my specific needs and really seemed to have my interest at heart.

ksou

Jul 31, 2011

Sales associate was knowledgeable of the vehicles as well as other vehicles, enabling a better understanding and capability of meeting customer needs. Unlike other sales personnel, customer is comfortable in making their own decisions without the feeling of being pressured into a purchase, after all, this isn't like going into a grocery store. Overall, very professional demeanor.

RBadillo

Jul 29, 2011

I am now satisfied with the help from the general manager F.Greco, and getting me a loan-a-car. Thank you also for getting my car registration

Ve

Jul 26, 2011

I purchased a new vehicle at Koeppel Mazda from Mr. Garrick Huie. Mr. Huie was an excellent salesman all of my questions were answered. The price that I paid for the vehicle was more than fair. No hagglng involved.

sandyrs

Jul 14, 2011

Looking for a great new spacious car with a budget in mind? Looking no further then the Mazda 3 Hatchback. Its great but mainly because of the sale and dealer. Garrick Huie is the guy you would want to see and deal with. He made the experience more then i expected when i was just in a browsing mind set. He then went above and beyond when we offered to pick us up from Ozone Park to bring us all the way to Woodside (Aprx:20 min car ride) the day of the sale. See Garrick and say Gerry with the graphite Mazda 3 5 door from South Ozone Park,Ny sent you.

nklotz

Jul 3, 2011

Garrick was the 4th dealership I called. He was courteous, helpful and fair. When I gave him my requirements and the quotes I've received thus far, he came back with a fair quote that beat out the rest and was true to his word when I arrived at the dealership. He also epitomized the word 'service' and made my entire experience of leasing a new car pleasurable. He answered every questioned patiently and fully and helped tremendously with my decision. He sat with me for a long time going over the features of the new car (he even hooked up my bluetooth phone to the car's bluetooth) and it was evident that he had a deep fund of knowledge on every feature of my Mazda CX-9.When the time came to switch cars, he even helped transfer my belongings. When I forgot a few items in the old car, he stopped by my place of work the following week and brought my items to me. Although Woodside is at least a 40 minute drive from my place of work and home, I would highly recommend buying from this dealership because of their competitive pricing and the quality of the buying experience that they offer.

VictoriaB

Jul 3, 2011

Begin a first time buyer of a used car, JoeB was OUTSTANDING!!! I asked many questions, pushed very hard for a deal and in the end Joe was the best man for the job. He was upfront and very honest which to me is priceless. He came through on every level making the process a wonderful experience! He took the time and patience and went far beyond to help me with the whole transition. Being an extreme satisfied customer, I will in every way pass the word along to other looking for a car. Thanks again JoeB I will now drive with a very big smile on my facing knowing you sold me a wonderful car!!! ZOOM ZOOM ZOOM

izabela50

Jun 30, 2011

I have to say that I was truly lucky to have met Garrick and to have been helped by him. He was not at all pushy, and completely sweet. I felt that he was 100% honest with me and I had/ have complete trust in him. Garrick was very professional and more help than I could ask for. I would recommend him to anyone.

hpeloton

Jun 28, 2011

Garrick was very friendly and made us feel very at ease about our decision of trading in our old car for a new one. He is very personable and appears to really care for his clients. I appreciate everything he did for us to be able to get our new car on the same day...

RBadillo

Jun 23, 2011

My experience at Koeppel Mazda on 57-01 Northern Blvd has been great. I wanted to buy-out my 2008 Mazda 6, and with the detailed explanation that my sales consultant Josef Basmagy gave me, I ended up leasing a new 2011 Mazda 6. He was very kind, helpful and prompt, which is what I liked. I did not want to spend my whole day at the dealership, waiting to sign any papers, so as soon as I arrived Josef showed me the different cars, styles, and colors, and I picked one out that I was interested in. He worked with me in whatever I wanted, and I now have a really nice car, which I might end up keeping. I truly appreciate Josef B. assisting me, working fast, and being pleasant.

ispex

Jun 16, 2011

This is the second car I purchased from Koeppel Mazda and I worked with Josef Basmagy both times. Josef is professional and knowledgeable. I feel comfortable dealing with everyone at Koeppel and particularly trust that Josef has my interests at heart.

jjlong26

Jun 10, 2011

My experience at Koeppel Mazda was exactly what a car buying experience should be. Joe B was my salesman and he was extremely knowledgeable and friendly. He wasn't pushy in any way. He took me through the entire process from start to finish and it made me feel comfortable knowing I was in good hands. I will gladly refer everyone I know and tell them to ask for Joe B if they want a new car.

Alex6165

Jun 7, 2011

Garrick was a very responsive sales representative. He analyzed my concerns and addressed them appropriately and effectively. I highly recommend Garrick as for his professional approach and pleasant demeanor.

mandrela

Jun 2, 2011

A good friend of mine had recommended Francisco / Koeppel Mazda. I went to the dealership with some general pricing info from other dealers that I had visited and from online resources such as kbb.com and edmunds. Francisco was knowledgeable on many aspects of buying a new car and seemed very willing to share that info. He listened to what I had to say, was open to negotiation on price and did not pressure me in any way. 0% apr for 60 was not currently being offered by Mazda so I did not make the purchase on that first visit. As soon as it was though, Francisco was quick to follow up and we subsequently bought a new CX-9 Grand Touring AWD. A great experience, I highly recommend Koeppel.

angelfranco2154

May 31, 2011

Very satisfiying experience with sales person. Very professional. Knew the car he was selling and the competitors options in the market. All paper work and car ware ready when shceduled.Only one thing, the final price of the car could have been better.

dcandido

Apr 26, 2011

My husband and I were very pleased with the customer service, attention and assistance we were given by our sales rep, Garrick Huie. He took an interest in our purchase and was eager to answer all of our questions. It is important not to feel rushed when making such a large purchase and we appreciate the awareness.

mbensmai

Apr 25, 2011

Since we got inside the store Mr Huie was always present to give us advice and all the informations regarding our choice and make us comfrortable. He was very clear and responding all our questions. we visted a lot of dealers bur that sale person was a lot for our choice.

ctmikolaj

Apr 14, 2011

I just bought a new Mazda 3 from Koeppel Mazda and Garrick Huie was my salesperson. Overall I had a great experience that went very smoothly... made an appointment over the phone for a test drive for the next day. I showed up and was very quickly lead to a car and went on the test drive. The salesman answered all my questions and even showed me his own car (which happened to be the model I wanted). Pricing negotiations were a breeze. Even the financing was superfast (got 0% financing) and they didn't try to push anything on me. Before I drove off with my new car, Garrick went over all the car features with me one last time. I would definitely go there again to buy a car.

qnzlilinsanena

Mar 28, 2011

Greetings Josef,Thanks for your kind and honest work, best redards very good working and people humor. gives you the detailed information the best and very quick simple way . like i am very happy with the customer service provided. i give JB a well working people attitude, amparo

lamstvn

Mar 25, 2011

Jim was very welcoming and friendly when we walked in. He answered all of our questions, and helped us with every step of the process. Although we didn't get the lease deal we wanted, we still got a good deal on our first car. Neal, the finance guy, explained what we qualified for and why. No additional fees or tacked on costs. Pretty much straight to the point.

bettyboop64

Mar 22, 2011

I walked into Mazda Koeppel and a very helpful gentlemen by the name of Garrick Huie sold me a Mazda 3 which I am very happy to have. Great place to shop for a car. Excellent Customer Service. The Financial Advisor Mr. Matos also a delight and helped me with my auto finance. Thank you gentlemen.

ranishab

Mar 13, 2011

Mazda makes great cars.....and this Mazda dealership goes along greater....Making choices and deciding was made easy with the help of my sales consultant Mr. Joe B. Go look for him when you are at this dealership...he is the best. Purchasing a new car was a breeze and under no pressure......will definitely go back whenever i need another car.....

billmazda

Mar 8, 2011

When I first walked into Koeppel Mazda I was there to just look at the Mazda3 car. Garrick Huie, my salesman came over to me and started telling me about the car. He really knew the car very well and went over alot of things with me, even before the sale. When we started talking and I informed him about my finanical world and I was living on a tight budget, he understood, and felt he could help me to get into the car I liked and wanted. We sat down and he went over the prices with me and got to the number I could live with. After I signed the papers, he was just as nice and told me he will work with me thru the entire sale until I have no further questions, and feel I made the right choice. HE GOT ME THE CAR I WANTED. When I picked up my new car he took me around the dealership and I meet with the service people and all the nice people at Koeppel. I feel that I really was luckey to meet such and nice salesman and he really went out of his way for me. I think I found the place were I will be doing all my car services and buying.

deb4582

Mar 7, 2011

Joe B. was very helpful and worked with me to get the car I was looking for. I would definitely recommend him to others. I have dealt with this dealership in the past for my old lease and I plan on going back to them again once this lease is over.

hlevite

Mar 1, 2011

Exceedingly helpful staff, friendly service, took time to help with difficulties, explained features of new car fully, bent rules when appropriate, able to complete transaction at a single visit, pricing beat the competition, took into account low mileage when evaluationg car for trade-in.

Mrsprodriguez

Feb 27, 2011

Very pleased and satisfied w my experience. Very pleased with the attention my sales representative treated us and took time to get to know me as a buyer. I will definitely recommend going there and will definitely be back sometime in the future for another potential buy.

PBnMEreviews

Feb 25, 2011

Joe Basmagy was a pleasure to work with. When another dealership seemed like they wouldn't budge, Joe stepped in made it clear that he was willing to work with us and negotiate. He took his time with us, explained all of our options, and made us feel comfortable. He seemed genuinely interested in making sure we were happy with our purchase. We left the dealership (in our new Mazda 2!!) feeling great and excited!! Thanks Joe!

Kpraz7852

Feb 24, 2011

Joe B. is a great salesman and highly recommended. He stayed late because we traveled from CT to take a look and deposit on the CX-9 GT. What was 2 days in Connecticut to attempt, took Joe B. 1/2 hour to complete. AWESOME AWESOME AWESOME!! I will tell everyone in the market for a Mazda to visit Koeppel and Joe B.

Charise

Feb 23, 2011

This was my first new car purchase and Garrick Huie was very helpful, informative and patient. After several visits from me (over 3 weeks) he never lost his patience and answered everyone of my questions no matter how insignificant it may have seemed. He explained the process in simple terms (loan, insurance, etc) so that I understood. I didnt think of him as a shiesty car dealer I thought of him as someone helping us both achieve a goal (him selling a car and me purchasing one). If you're ever in Koeppel Mazda please see Garrick Huie!

VGM2011

Feb 23, 2011

Excellent service, gave a good deal on the car, there was absolutely no pressure or unwanted up selling. WE walked in and walked out within 48hrs with a brand new car and this included the test drive. Got myself a new Mazda CX9Great job Francisco!!!

gracecar

Feb 22, 2011

Shopping experience was very pleasant. Garrick Huie was friendly, efficient and most of all professional. Mike D.was prepared with all the paperwork and transaction was fast so we could get the car the same day.I would recommend this dealership to friends and family.

Kevinwint

Feb 21, 2011

Very easy transaction. Joe B made the entier process happen very quickly and easily. This is my 3rd vehicle from this dealer and I intend to keep coming back. New car is wonderful and I wish I had traded sooner. The staff at Koppel Mazda are great!

Cullen

Feb 16, 2011

I walked in Koeppel Mazda and was greeted by Garrick Huie. I came in to just look at the Mazda3 and he showed me all the options and let me test drive 2 different models. I've always had a bad experience at car dealerships but dealing with Garrick was different. He is very knowledgeable, patient and easy to deal with. Not only he gave me all the details I was looking for, he gave me a great price. If your looking for a Mazda, see Garrick!

Aristides Martins

Feb 15, 2011

My experience with Koeppel Mazda was excellent. Mr. Garrick Huie was very attentive from the moment I stepped in the store until we finalized the purchase some days later. I was very fortunate choosing a good car and dealing with an excellent sales representative.

koforia

Feb 11, 2011

It was really enjoyable to go through the process of purchasing the vehicle (stress free). There were no surprise and no hidden item to worry about. They provided us the all the option they could offer. I really recomend to go to the Koppel Mazda to get the best customer service and the best deal!!!

maggieflan

Feb 10, 2011

Joe Basmagy (just ask for Joe B.)made my first new car purchase a pleasure, being helpful and understanding with all my questions. Koeppel Mazda is a comfortable place, not intimidating, and Joe was sensitive to my needs. He also helped me with a follow up question afterwards, really making me feel valued as a customer.

zarros

Feb 10, 2011

i was looking to replase my old car with a new one.i went to few dealesships before and as soon as i walk in to koeppel mazda mr garrick huie was there to answer all my guestions.everything went nice and smooth.have my new car for almost a week now and iam very huppy with it.

brio

Feb 9, 2011

I initially went to look for a new Volkswagen for myself. After such a great experience I went back and bought a Mazda for my wife. It was an absolute delight to work with the sales staff and it was completely hassle free. Will recommend to others.

evan

Feb 9, 2011

Initially spoke with John Koeppel. A nice way to start when you get the dealership family on the phone. Met with John on my first visit, who in turn, put me in the hands of Joe B. Joe was truly a pleasure to work with. Very knowledgeable and easy to work with. No pressure sales is the way I prefer. He worked with me a bit on the price and I got to leave as a happy customer. I would recommend anyone to see Joe B. at Koeppel Mazda, and I will surely be in touch with him when it's time for my next car.

keoeme

Feb 9, 2011

Joe was very helpful and patient. He answered all my questions. Gave me the time and space to think things through. He has great follow up skills. Made the experience painless and easy. Would definitely recommend him to friends and family. Overall, purchasing a Madza has been great.

twinnyc

Feb 9, 2011

Joe was very knowledgeable about the car and lease agreement that I purchased. He was very friendly and it was a pleasure doing business with him. I would recommend the dealership and Joe to anyone I know. I feel extremely happy with my purchase.

aileen50

Feb 1, 2011

Having never purchased a new car before, I was a little nervous going in. Garrick Huie gave me all the information I needed and made it a great car buying experience. He gave me hands on instruction on the car, told me exactly what I needed to do. He even set up my phone, navigation and satellite. Garrick was personable, intelligent and a total pleasure to work with. I am so happy with my new car and very lucky to have walked into this great dealership.I was also very pleased with the business office for guiding me through all the steps and explaining all my options.

ajaynush

Jan 31, 2011

Garrick was a very good and experience sales person and with help I was able to lease my CX-9.The trip to the dealership was a very good leasing experience and I will recommend my friends and family to visit. FREAT JOB GREAT JOB GREAT JOB GREAT JOB GREAT JOB.

Almendras

Jan 27, 2011

Well I was currently looking for an SUV with great gas and great on now. But I always loved a Mazda 3 Hatchback. So Garrick Huie and another sales rep from Koeppel was informing us on the Mazda 3 2.5L 5Door. And Mr. Huie told me it was great on gas as it is on snow because it has front wheel drive. Of course this car/hatchback/sedan may have other features but it solved all my needs entirely. Thanks Garrick Huie and thanks for my 1st New & gun metal blue Mazda 3.

esaeed

Jan 25, 2011

To my surprise i had a very good expierence. When i called to find out if the lease will be in the price range of what i want to pay. I was given the price over the phone. Which is not norm, and when i did walk in to the show room. There was no pressure and no harressment calls later on. Overall very good expierence....

TCAR1

Jan 24, 2011

I AM SO HAPPY WITH THE SERVICE I RECEIVED AT KOEPPEL. JOE B WAS THE SALESMAN WHO MADE THIS SUCH A GREAT EXPERIENCE. HE WAS PATIENT AND REALLY TRIED HARD TO HELP ME FIND A CAR THAT WAS RIGHT FOR ME. I AM THRILLED W/ MY PURCHASE AND LOOK FORWARD TO WORKING W/ HIM IN THE FUTURE.

yhammer

Dec 20, 2010

Very Responsive, extremely informative, Hands-On & quality service and product.The salesperson walked me through step by step and answered all my questions and concerns with patience and professionallism. I am very much reccomending anyone in the market for a Mazda that they speak with this dealership.

HappyMazdaOwner

Dec 11, 2010

I have visited a few different Mazda dealerships in the NY Area and was amazed with the service from Garrick and Mike D. Garrick was not pushy and was very patient with me. They gave me an incredible price. I highly recommend anyone looking for a Mazda to go to Koeppel Mazda! I ensure you that you wont be disappointed!

bootswthefur

Dec 8, 2010

We had visited many Mazda dealerships in the area and this dealership was by far the best experience. The staff was very friendly and helpful. We went in with a set price which they were able to beat and walked out with a new car within an hour. There were no hidden fees and no hassle. Garrick was a pleasure to work with and even helped out with some paperwork weeks after the deal was done.

Jakesmom

Dec 8, 2010

Garrick was wonderful. Not your typical pushy salesman. We went in there with a price in mind and were delivered far more than we expected. Couldn't be happier. We were there a total of 3 times and always treated with respect and full attention. Thanks. We would definitely reccomend them to others.

Monica4

Dec 1, 2010

I purchased my first car at the Koeppel Mazda dealership and I had a great experience. Garrick Huie was very friendly and helpful. He provided me with all of the information I needed to make the best decision on my purchase and was very attentive throughout the entire process.

loudiamonds

Nov 22, 2010

Before i went "car shopping", i had a few crossover vehicle in mind that i wanted to inquire about. Mazda was the first and last dealership i checked out. i got a great deal for a great car. Joe B was very professional and answered all my questions. He made the entire buying process very easy and simple. Im extremely satisfied with the results and would recommend that dealership to everyone.

m6

Nov 15, 2010

Finally had fun buying(leasing)a vehicle, your supposed to be excited and happy when you take delivery, right? See Rob and Pete, you won't be disappointed.AAA+. Koeppel Mazda, Koeppel Volkswagon, two well run dealerships almost went for a Volkswagon CC but got a super deal on a Mazda M6 and just couldn't pass it up.

klafharis

Nov 4, 2010

I had a very pleasant experiance from start to finish. The sales men Joe B and Gianfranco were more than helpful, and made everything smooth.I was greeted with respect, and never felt pushed into buying. I would fully recomend this dealer to all my friends.

jgreenbe

Oct 31, 2010

The people at the dealership were very easy to deal with, especially Josef Basmagy who was the one that took care of me. Very pleasant, helpful and accommodating. He gave me a really good deal on the car and made the transaction run smoothly and pain free.

dgaribal

Oct 25, 2010

Fantastic experience. Had lined things up with John in advance who put me in touch with Francisco. They promised to beat the best deal I received and followed through on their word. Francisco was extremely helpful and knowledgeable. I had leased a Mazda CX9 elsewhere and after he spent time with the new CX9 I realized I hadn't been taking advantage of half the features on my old car. After leaving, I realized I had left my house keys in my old vehicle and he tracked them down and mailed them to me. Would definitely recommend and will buy again from him.

maguinha

Oct 22, 2010

My overall experience with Koeppel Mazda was by far the best I encountered during my new car search, they were very helpful and did everything they could to get me in my new car! I absolutelly love my new Mazda5, it's perfect for my family!!! These guys were awesome!!!!

annwalt

Oct 20, 2010

Fransisco was extremely helpful and friendly. I never felt pressured to buy and he allowed me to take my time with the decision while providing me with good information about the car. I felt comfortable and well attended to in the dealership. So far, I am very happy wtih my purchase as well.

jorgeguzman

Oct 18, 2010

This dealership is very professional and very trustworthy. I would recommend the dealer and Mr. danny millstein . I am very satisfied with the car I purchased and the service provide by the dealership. This dealer have a huge inventory, which was very good because it gave a choices. The car was delivered when promised.

AJ5523

Oct 14, 2010

I brought my 2009 Mazda 6 I Touring in for service and it has to be one of the worst I have ever experienced.The first time I brought it in was after I noticed my transmission fluid seems to be leaking, took it in for service and I get a call the next day telling me that they looked at it and it seems to be my fault that the fluid is leaking. Mind you the car had about 23,000 miles on it which is still under the 36,000 bumper to bumper warranty. Somehow the problem was blamed on me and I had to pay out of pocket, even though clearly I couldn't have made the fluid leak unless I took a drill to the transmission. Fine I pay that and have them fix the problem.The second time I'm taking it in is for my driver side rear suspension leaking gas. I took it in for service and they call me back the next day and tell me that there is nothing wrong with the car which clearly is not correct. Seems as if I'm seeing things and the technician says there's nothing wrong with it when clearly you can see the leak on one of the suspensions but the other 3 are fine. They e telling me I need to pay them for diagnostics check which I have never heard of someone being charged for it when the car is still under warranty. Its not the money that's a problem its the principle, it seems that every time I take the car in I need to pay out of pocket so what is the warranty for? Why does Mazda even offer it when they don't fix anything?At this point I give up on Mazda and it's service, I'm going into the dealer tomorrow and returning the car and have them refund me my full amount back that I paid for the car since I paid it all in full when I bought the car. Either they refund me my money or I'm not paying the retarded diagnostics fee.I've had a 2006 Pontiac GTO before and have taking it plenty of times for service and have never found anything and was not charged since it was still under warranty. I spoke to a couple of my friends which have a variety of cars rang from Acura, Toyota, Benz, BMW and they all said the same thing their companies do not charge them for diagnostics check when the car is still under warranty. It seems that I went with the worst car company possible.

Joe&DebbieBarlok

Oct 11, 2010

Overall good but a little disappointed with the trade in value we were given. The car we traded in has many top line features that we don't feel were taken into account in the value they gave us toward the new purchase. However, we love our new mazda!!!

kbolding

Oct 11, 2010

The entire staff at Koeppel Mazda was incredibly helpful. Our salesman, Josef Basmagy, walked us through the entire process and made sure we got the best deal with the best interest rate that we could. They were fantastic!! Everyone should buy their new car at Koeppel Mazda!

jk1

Oct 7, 2010

Had a very good experience with this dealership from beginning to end. Visited another nearby Mazda dealership right before and called around to some others in the area right before and it was just completely different from the first phone call on. They were friendly, gave a fair quote over the phone and were very pleasant to work with during the entire process from the beginning to the end. Rob went out of his way to find my car in a different color from another dealership and spent a lot of time walking me through the car's features and Evan made the painful task of going thru the financial paperwork a pleasant experience. And we couldn't be happier with our car.

kala824

Oct 4, 2010

The staff at Koeppel Mazda were so helpful and made the car buying process as easy as possible. They were organized and knowledgeable. They had the exact car we were looking for. We were very happy with the whole process and would definitely go back. I highly recommend them.

jodauri

Oct 3, 2010

Joe sold us the car quickly. There were no hidden costs. He was very up front and we cut the deal fast. This is my 6th lease and it was the smoothest and with no nonsense that I ever experienced. I never owned a Mazds and if I like car either I'll buy or definetely go back to Joe. I hope I know someone that wants a Mazda I will definetely recommend Joe.

ktejeda

Oct 3, 2010

It has been 15 years and 200,000 miles since I purchased a car. A close friend of mine suggested that I buy at Koeppel - best decision!!!! The gentlemen at Koeppel were fantastic. Dan and Rob worked with us on the price of the car and I can't say enough about the deal I got. I was at the dealership at 3pm and in my new car by 7p. The guys were efficient, friendly, and fair. They even compassionate; they could see how sad I was about leaving my first car.Anyone thinking about buying a Mazda should definitely go to Koeppel. I'm sooo happy in my new car and the service.

boomerny1

Oct 1, 2010

The service was excellent.Employees were very friendly and attentive. All of my questions and concerns were answered. Their prices are very competitive. I'm very happy with my mazda 3. In overall, I had a great experience. I would definitely recommend this dealership to any of my friends and family that are in market for a new or used car.by the way i loved the parrot

fuse03

Sep 30, 2010

i had a very good experience in purchasing my new mazda, the salesman was understanding in my preferences, especially price. he got straight to the point, getting me a more than reasonable payment and not starting out with a high price nobody would pay. the process was very smooth and quick and would recommend someone looking for a mazda to check out this dealership

mazdaowner12

Sep 23, 2010

These guys are the worst. Stay away from them unless you like being harassed, made fun of and talked down to. I bought a car from them and gave an honest phone review of my experience there and my salesman, Joe B. calls me up a day later with a nasty attitude demanding to know why I gave him a less than perfect review. He even hung up on me. He was (and still is) a complete d*ck. Try another dealer.

nelsonsilverio

Sep 22, 2010

The salesperson, Ron Stewart was very helpful, friendly and went out of his way to answer questions and facilitate access to vehicles and overall assistance.The reason I would not go back or recommend this dealer is because the only person who assisted was Ron Stewart and other people I dealt with did not answer phone or email messages; people were not straight forward. I have been going to this dealer for years and have bought 3 vehicles from them, this is the first time I feel like not coming back.

tomgin03

Sep 22, 2010

This is not the first time I've purchased a car, and the salesman was not pushy. He wasn't the usual rude salesman just looking to get you to sign and out the door before you know what hit you. He was very patient with my husband and I, explaining everything. I was taken to the service dept. & introduced to the service manager and given an appointment to have the car checked in a few months. The quote for our purchase and the trade in was very competitive. I would say we lucked out; I've bought 4 cars now, and by far this was the best experience, most of the time I've gotten extremely pushy salesman or the dealership promised things and went back on their word. This dealership has great customer service, friendly employees, and competitive prices.

beeblebrox

Sep 21, 2010

Scenario:Walked in to the dealership and made a good faith offer which was accepted. I put down a deposit (thankfully, on a credit card).Unfortunately due to some paperwork bungling there was an issue with financing approval. I canceled the deal and asked for a refund on the deposit. E-mail - no response. Phone - very hard to get this guy on the phone. Finally, the guy calls and tells me everything has been processed, and a refund is on its way. I fly out to London for the week on work hoping to see the refund by the time I get back. Nothing. Call back again and inform them I'll be disputing the transaction and told bluntly to go ahead. The attitude is cavalier to say the least.Thankfully I work for the bank that is going to dispute the charge so I know how to navigate this process; but heaven help a newbie.UPDATE -------Frank Greco stepped in and rectified the issue promptly.

erny

Sep 7, 2010

My husband and I bought a new 2010 CX-9 from there. When they deliver the car, the options were not installed and let us wait for 4 hours to sign paper. They asked us to come back for installation which we did. But on the day we went over for installation, they installed the rear view camera is not what we agree upon. And when the installed the roof rack, they scratched the car,too. The camera we agree upon should be the wireless one, but they installed the wired one. We had a big argument at the dealer shop and they finally wanted to refund the difference. That wired camera only worked less than 3 hours and not function at all. We call the store manager, Michael D'Andrea right away. He said he will let his Assistant Manager, Francisco E., contacts us. Francisco E. never called us. We keep calling back for a whole day. We try to complain to the owner,Howard Koeppel, but never can get to him. The people who picked up our calls always put us on hold or hanged up. -----------------------Another manager contacted us recently, we will discuss the issues above.hopefully he will do something to fix the problems.

yhq

Jun 8, 2010

My husband and I initially wanted a certified used Mazda CX7. We went to Koeppel Mazda and they showed us the 3 certified used ones they had, but we decided we didn't like them for our own personal reasons (color, some upgraded options we didn't need). So the salesperson Francisco went over the numbers for one of the certified used vs. a brand new one and we realized it just made more sense to buy new. However, we didn't buy that day, we told him we'd think about it. We wanted to make sure we got the best price if we were going to buy new, so I requested some internet pricing from various Mazda dealerships in NY and surrounding areas. Some dealers sent us really low quotes, but when I inquired about more info, I found out they were for a BASE model, not the one I had requested pricing for. (I highly suggest you request internet prices for any new car you are looking into and mention it when you go to the dealership, BUT confirm with them before you go that the quote is for the right model and not the stripped down version. Also, make sure you find the invoice price for the car you want with the features you want so you know what price you want to negotiate with, not the MSRP). Koeppel Mazda quoted us below invoice pricing for the exact model CX7 we wanted. I emailed the internet pricing person (Garrett) back to confirm that the price he quoted was for the right model with everything we wanted, and he confirmed. Garrett kept in touch with me a few times and was very friendly, definitely not putting any (unwanted) pressure, etc. Of all the people we dealt with in our journey to buy new, he was the nicest. We went back on a Sunday to purchase but Francisco wasn't in so another sales rep took us out for the test drive we wanted and then the assistant manager Rob helped us. We went over everything and he confirmed that he had in stock the exact model we wanted with the added features (convenience package). When we were there the first time (2 weeks before) they didn't have the exact one we wanted in stock but said they could get it for us in less than a week, so I was happy to hear that they had it in stock for us). I showed him the email I got with the internet pricing and he honored it, no issues, although he said we would not be eligible for the special promotional APR they were offering. This upset me since I had done all the math at home based on the internet price and the promotional APR. He told us we had a choice - take the lower price and whatever APR the bank approves us for, or add $1,000 to the price and take the special promotional APR. Long story short, he agreed to the lower price with a fixed APR that was 2% more than the special APR. In doing the math, this still came out slightly cheaper than taking the higher price with the lower APR, so we went that route and in the end it wasn't too much more. This is the only thing about the whole experience that I question - just want to make sure we made the right decision on that. Rob stayed late (about an hour after closing) with us to go through the pricing etc. Since they couldn't run all the financing that day (late Sunday), we left a deposit on a credit card, and returned the next day to finalize everything. Took a while to get the final word on what time to be there, finally told to be there by 5pm. Arrived, sat with Neal, manager, to sign final paperwork and go over everything. Not once did he try to sell us anything extra, no hidden fees (and I looked through every piece of paper!). All the numbers corresponded to all the fees and charges Rob had gone over with us the day before. They even discouraged us from purchasing an accessory that wasn't worth it. Then we went to get our keys and Francisco took the time to answer ALL of my questions about every last button in the car and also paired my blackberry to the bluetooth for me.We did want some accessories that they didn't have so they are ordering for us and we'll return later this week to intall them. So no word on the service department yet. I asked some knowledgable friends about what to look out for with car dealers, but the guys at Koeppel didn't try any of those things I was warned about. It was overall a very smooth, easy, and enjoyable transaction. My only concerns were about waiting to hear back from them about coming in to pick up the car and sign the final paperwork. We would have preferred to hear back quicker and go in earlier to do everything, but at least it didn't take too long once we got there.Overall I would definitely recommend them.

dolphinz

Apr 29, 2010

I have made deposit with Koeppel for mazda 3 and be promised to have 0% APR or 100% refund. Then I've been told not qualified for 0% thing and they agreed to give me refund, but I have to wait 5-7 business days to see it post on my credit card account. Waited 2 weeks, nothing. Called credit card company and made a 3-way call to give them an alert. The reception asked me to wait another 5-7 business days, and manager would call me back once he finished "meeting". Well, no one called back and no refund shown up. I have to call credit card company to dispute the charge and go through those hassle process. Very pissed.

FnEducatedConsumer

Apr 10, 2010

During my car search I dealt with many car dealers and found many to be friendly, some attentive and almost none honest. After I told Robert Moskowitz, a manager of Koppel Mazda, what I needed and thought I wanted, he surprised me by putting me in a completely different car. He was completely right. The new car he had me consider was a 2010 CX-7, much improved over the 2007-2009 because of a new engine, instead of a used Tribute (like a ford explorer). It is never easy to figure out if you were being offered the right financial deal because so many shady dealers are floating bullshit prices on the internet. My impression is that the price I got may not have been the lowest, but with the package I wanted it seemed very close to me. A friend who is a dealer, and ultimately sold me a little used and clean CRV, told me Robert did right by me.Having seen some bad reviews of this dealer, I felt it important to share. If you have any questions, feel free to e-mail me at h_bulowathotmail.com with Koeppel Mazda dealer in the headline, just incase it goes to junk.

dealerrater101

Mar 26, 2010

I had the worst new car buying experience ever. I bought a car from this dealership in 2008 and I had no problem but because of some management changes this dealership is "The worst" in the tri state area. When I discovered that they had over charged me about $4800 for 2010 Mazda3, I tried to contact but numerous emails, one letter via the regular mail and many phone calls to the dealership went unanswered. No one ever called back. I tried to make an appointment, they refused. I went there but no one was available to see me or talk to me. About a month later when I finally got through and spoke with the manager; he was extremely rude and obnoxious. I get better and more courteous response at my local grocery store where I only spend $40 not $26,000. This dealership has no morals or work ethics. Ive already filed a complaint with Mazda USA and weighing my options to take them to court. Please stay away from Koeppel, nothing but a rip off. No wonder they are not certified.

CarBuyerNY

Jul 13, 2009

Buyer beware!! Quite simply the worst new car buying experience I have ever had!! I wouldnt recommend going here unless you want to waste your time and come away feeling like youve been cheated and / or robbed.Having communicated with the dealership over e-mail regarding leasing a Mazda CX-9 AWD Grand Touring, I went into the showroom with details of the offer they had provided to complete the deal. The manager was not working on the Sunday and hence the assistant manager (who also happens to be the head of internet sales) was called over to complete the sale. It was apparent that the dealership had no inventory in stock but was pre-selling vehicles they expected to receive in about 3 weeks time, which although not ideal was something we were willing to wait for. The assistant manager started with a price that was 18% above the price they had provided through the internet quote. When I asked why it was so much above the original quote, he responded with Oh, I didnt realize that you had an internet offer, Im not sure who gave you that. Let me go and look up the details. Sure enough (after we waited for 20 mins) he soon realized that he himself had authorized the offer and that his name was even on a couple of the e-mails I had received. However, rather than honoring the price he had authorized, the assistant manager said that offer had only been valid for the previous month and that they would have to increase the price to adjust for changes in the residual value. Again, this was not ideal, but his logic seemed rational and we were willing to agree to a price that was a little higher than the original quote. Then commenced the next delay tactic several war stories were accompanied by him leaving multiple times to check the expected delivery details for almost an hour. Im not quite sure why he couldnt access the required information from the computer at the sales desk, but I guess it was part of the standard process to wear customers down!!!Having found a vehicle that met our requirements and having reached what we thought was a mutually acceptable price, he then said he had to call his manager who was on his day off to confirm he had the go ahead to complete the deal!! It was a warm day and the showroom, which is built like a greenhouse, was baking hot. He made us wait for well over an hour to get confirmation from his manager who apparently wasnt picking up his cell phone. Well at the end of all that waiting, he finally heard back from his manager the manager wouldnt take the deal and wanted another $1,000 for the car because he felt that the vehicle (which hasnt even arrived yet) would be in high demand and in limited supply, hence there was no reason to stick with any previous offers they had made!!! It was at this point that Id had enough and decided to leave the dealership. I think that having tried to wear us down, they felt we would acquiesce to the higher cost, but I was absolutely disgusted by the sheer lack of morals and ethics these guys had displayed. Having quoted us a bogus internet price to get us in the door, the assistant manager and manager kept increasing the price higher based on random BS in order to increase their commission on the vehicle. It seems there is absolutely no honor in this profession!!!I am also completely confused why anyone would leave an assistant manager in charge of a dealership if the individual does not have the authorization / qualifications to make decisions. In hindsight I should have insisting on only speaking with the real decision maker everyone else was a waste of time.We ended up spending over 3 hours at the dealership not a nice way to lose a Sunday. We walked away with the horrible feeling of having been cheated. The only saving grace was that we hadnt parted with any cash!!

kimann999

Sep 11, 2008

I spent lots of extra money taking my car to the dealership for two new tires since it also needed specially ordered factory parts (new valves; not covered under the warranty which is still effective). I expected a certain level of professionalism and quality from Mazda and was very disappointed when I had to return to the garage several times after picking my car up. First there were issues with the dashboard warning lights still being lit which was no big deal. But when one of the new tires went flat on the highway on my way to work the next morning I was very upset. I took time from work to bring the car back to determine the problem which I gather was that the mechanic didn't tighten the valve. Lisa Johnson handled my service and was very nice and apologetic but really had nothing to do with the actual repair of my car and didn't explain satisfactorily what went wrong and if it could happen again. Overall I have to warn people against bringing their business to this dealership. I assumed I would be compensated in some way since I had was inconveinced so much and put into a dangerous situation due to their sloppy, presumably rushed work. I would have been happy to have as little as $100 deducted from my near $800 bill (perhaps to refund the cost of the one hour of labor that was put into the car), and was annoyed and disappointed when I was offered a free oil change or 15% of a $500 30,000 mile service. I asked Ms. Johnson to have her supervisor contact me, but only received a follow up call from Lisa telling me her boss' best offer was 20% off the next service. Of course I would not trust these people with my vehicle and my safety again so this offer is useless to me. I understand mistakes happen but this was unacceptable and needed to be addressed.

JoeS007

Aug 6, 2008

Went there to get a car spend some time liked the car, and started the problems.Worst ever experience in my life. too all: Stay away from this dealer. The only thing they tried is to rip off. employees have no manners or respect to customers. I am not writing more because then i will have to curse them out. sooo controlling the anger. and i am going to complain to FTC and any othe consumer agency.

hebbianx

Sep 18, 2007

My experience at Koeppel Mazda was mediocre at best. I came in for a 30,000 mile service. First, I couldn't even figure out where I was supposed to bring my car (the only apperent place was on the sidewalk outside the service department). Once there, they were slow to responde to my presence. The service attendant spoke softly and was difficult to understand. The work took much longer than I expected. After the work was done, there was no explaination of the services provided (except the paperwork which has everything abreviated in obscure jargon). I later realized, after examining the paperwork in more detail, that they placed the wrong kind of oil in my car. When I called and complained about it, they said they would be happy to replace the oil, but I'd have to pay for the oil change at the normal rate. I found the whole experience to be unsatisfactory.

mihaimargineanu

Feb 28, 2007

Saw a car I liked on a Sunday, I called the second day, discussed with the "sales manager", settled on a certain price + DMV fees + sales tax, clearly specified, no other BS fees involved. When I went to pick-up the car, they threw in a delivery fee of $495 and a prep fee of $345. So, "only" $840 over the negotiated price. Even after avoiding some of their gimmicks, I was willing to pay the $495 and just get the hell out with the car, but no, they wanted the $345 also. So I walked out.Oh, and I forgot to mention, Sunday when I first saw the car, the super-nasty sales representative Cynthia barely wanted to give me the key and she immediately wanted the key back when I said I wanted to negotiate the sticker price. This was a used car.