Used Cars for Sale at Koons Chevrolet of White Marsh in White Marsh, MD

Lisa&Davon

May 6, 2016

My fiance and I recently worked with Gary Harris at Koon's Chevrolet. He was great to work with, very personable, no pressure, and very open and honest. The accounting office personnel was very professional and also explained options and number-crunching in a very easy to understand way. I would strongly recommend Gary and the entire team at Koon's Chevrolet!

Austin

Apr 6, 2016

Eric King was wonderful to work with on my first Corvette purchase. He was thorough and patient in explaining all of the features of the lovely car. I will return to Koons for all of my service needs!

Matt

Mar 24, 2016

By far the best experience I have ever had buying a car. Eric was the best and so was the place hassle free was in and out in an hour. My 2016 chevy camaro 2SS is a dream thanks for the hospitality and great sevice.

Anita

Mar 15, 2016

I appreciate White Marsh Koons Chevrolet. From my first experience April 2014 (new Equinox) to this year March 2016 (service dept, customer service) my experience has been unstressful, uneventful, and peaceful. I know my next car will be from Koons Chevrolet. Thanks for your great service.

Ron M.

Mar 7, 2016

Koons Dealership in Whitemarsh Md. is great. I always encounter friendly, professional and efficient staff and service. I never have any complaints coming here. Great service!!

Kimmy MD

Feb 7, 2016

My experience at Koons White Marsh was fantastic and I was able to drive home in exactly the car I wanted. My salesman, Preston Straub went above and beyond the call of duty to make me feel comfortable and to ensure I found the perfect vehicle. He made the whole car buying experience wonderful for me! I truly cannot thank him enough! I will highly recommend Koons White Marsh and Preston Straub to everyone I know!

Natasha C

Jan 20, 2016

I can always count on Brian and Randy for the best in service and professionalism. Whether it be a long appointment or a short one. They always make sure that I leave satisfied. I once drove away and then in 15 minutes realized something was not set correctly with my turn signal. I was told to turn right back around so they could fix it immediately. I don't ever have to hear a lot of apologies because those two guys always make sure my car is taken care of properly. I would recommend their service to any and everyone. Always have my service done at Koons White Marsh MD.

Erika C.

Jan 4, 2016

I went in with a certain budget and had to replace my 12 year old car. Working with Preston was a pleasure. We were able to explore numerous options to get me exactly what I needed while working within my budget. I wasn't pushed for things I didn't want or need. My thoughts, feelings, and needs were respected.

Nadine Seeney

Dec 26, 2015

The service department is fast and friendly. Koons serviced my car even when I was 30 mins late. I was happy that the shuttle service was able to drop me off at the mall and pick me up. I ran into my salesman and he and I hugged. The Koons family is great.Thanks Nadine Seeney

DG

Dec 25, 2015

They are friendly and make sure you leave totally satisfied

Laron Wilson

Dec 25, 2015

Service was wonderful as always. Bridget is fantastic!!!!

Schanell Hurt-franklin

Dec 23, 2015

The service rep was very polite and the work was completed in acceptable timely manner.

David Ramsey

Dec 22, 2015

Charlie did a great job! Very good experience. Recommend Koons for sure.

Kenneth Bellew

Dec 19, 2015

Had a great experience with the service on my truck. The issues that I had with my truck was fix and Charlie the service writer work very hard to get my repairs covered under warranty.

Diane Logan

Dec 16, 2015

Mr. Eric and Mr. Claron made this experience very memorable, easy and comfortable! No hassles, I'm a very satisfied customer!

Katherine Wellman

Dec 16, 2015

December 2015...My car is 3 years old now. I have been taking my car to Koons every since I bought it there. Charlie is my contact. Always nice an explains to me anything else I might need or if I ask him to look anything I am worried about he makes sure the mechanic looks at it. So far everything has been good there. Looking forward to having them service my car for 2016...

Michael Jasper

Dec 16, 2015

Koons service did a great job Bridget was extremely helpful as were the other service personnel

Thomas Nocar

Dec 16, 2015

Great Sales team! From the time of ordering my car, they were men of their word.

Karan Fox

Dec 15, 2015

Everyone at Koons are so helpful and friendly to us when we come in for service . We would not consider going anywhere other than Koons.Thanks so much, Karan and Bill.

Jeffery Berg

Dec 14, 2015

Great service at Koon's Chevrolet! The personal attention, running the extra mile makes for a company with which to do business!

Hopeton Davis

Dec 12, 2015

Had a excellent car buying experience with Koons Chevy in white marsh. I purchase a 2016 chevy equinox ltz ,my sales guy Preston was very helpful and made this whole buying process seamless,compare to other dealers in the past,would definitely buy there again.

Dennis Robinson

Dec 10, 2015

Went for recall service. The appointment process and service was efficient.

Koonsharted

Dec 5, 2015

Gary Harris made our car buying experience Super easy and stress free. We are a Koons family forever.

Brad & Renee Stephens

Dec 2, 2015

My husband and I was skeptical at first we have not purchased a new car since 2006. Our salesperson Gary Harris was very knowledge and did not push us into buying. We were able to take our time and obtain a great rate.

Theresa Little

Dec 2, 2015

I purchased a car from Koons a year ago and love it. My daughter was looking for her first car. Steve Jones helped me with all my concerns. At the end of the day my daughter bought a car and I purchased an additional one.

Ryan B.

Nov 30, 2015

From start to finish, the Koons team hit every mark. Way to go!

C Boyd

Nov 26, 2015

I bought a used Chevy Cruze from Koons White Marsh. Gary was easy to deal with and there were no surprises. The price was inline with other dealers prices, maybe a little better. Gary and his manager seemed honest and were easy to deal with. The business office staff was excellent. Overall very happy with the experience.

George Phillips

Nov 25, 2015

I received e-mail vehicle was in stock so I made an appointment for the next morning. I was told that all vehicles at advertised price were sold. Price was different from on line advertisement. Trade value far below estimate from Koons. I was told the reason the price was higher than advertised was options - only option on vehicle was floor mats. I feel like a fool. I tried to resolve my concerns by visiting the dealership. Waste of time. I feel like and old fool.

John Robinson

Nov 19, 2015

Our experience was flawless. Most of our process was done over the phone, which was very convenient for us do to our work schedules. We came to the dealer within two days to sign our papers. Upon our arrival we were welcomed by every employee we came in contact with. Our salesperson, Rodney, was near the door, awaiting our arrival. My fiance' was the only one who had met him, I had not. He called me by name before I ever knew who he was. Everything was ready for us. There was minimal waiting time. They have a very nice waiting area btw ;) It was a quick, painless process. As we were leaving in our new vehicle, Cloiron (sp), the general manager came out to thank us and send us off. The next day we received a call from Christian to see how everything was with the truck. Very pleasant experience!

Michele Williams

Nov 17, 2015

This is the third vehicle we purchased from Koons Chevrolet, White Marsh, MD. They have an abundance of vehicles to choose from; reasonable prices and willing to work with the customer to make the budget feasible. It was nice not to have the pressure tactic from the salesman. Graham (salesman) and Jerry (financier) where a pleasure to work with.

Christine Diffenderffer

Nov 15, 2015

Brian , my Service Writer was helpful, understanding, very kind and considerate. It was a pleasure to b ring my car to Koons for service.

Tynita Haines

Nov 15, 2015

OMG, former car was on its last leg...lol. I prayed for a new vehicle...my mom recently passed from Cancer, so when I arrived to Koons Chevrolet in White Marsh, MD...right there on the building was a big pink Cancer ribbon. That's when I knew that I was where I was suppose to be. My representative, Hasan was the BESTEST!!! He worked with me and made feel so comfortable, and most importantly, he was honest...God Bless him....I know he was my blessing. MERRY EARLY CHRISTMAS to me!!!!

Frederick Rock

Nov 13, 2015

I was in and out in less than an hour. All work I requested was completed and the staff was very personable.

James from pa.

Nov 12, 2015

Buying my 2005 avalanche was just the smoothest transaction I ever had buying a vehicle. And dealing with brad Fleischer was.and Marion from the internet dept.was like talking to my family members. They made me feel so at home. With no pressure to buy. A true my great experience. Will buy from Koons Chevrolet again

Holly

Nov 11, 2015

My car trading/buying experience at Koons White Marsh was the best I've ever had. They gave me more then a great deal on my trade, my car salesman Hani was so nice/efficient, the managers just want to make custumers happy, you can tell they really care about the customer. I highly recommend this dealership

Allen Lobus

Nov 10, 2015

Always done on time and....done right the first time!

Lena Thomas

Nov 10, 2015

excellent service ...Staff always professional and courteous.

Elmer Nukolczak

Nov 7, 2015

We like the folks there THEY ARE ALWAS FRIENDLY and ready to help

Frances Altman

Nov 6, 2015

My agent, Bridget, was courteous, concerned and helpful in explaining the work to be done. Work appears to be satisfactory. I appreciate shuttle service, Costs would appear to be competitive with other shops and work was done in a timely fashion.

Robert Hartman

Nov 3, 2015

My vehicle was serviced promptly and it was an overall good service visit.

Susanne Bates

Nov 3, 2015

The staff were friendly and efficient. Waiting area comfortable and mechanics properly diagnosed and corrected the problem.

Bonnie Bauernfeind

Oct 31, 2015

Great, in and out within a half an hour . Customer service is awesome

Aaron Evans

Oct 30, 2015

Service was excellent, and the service rep Bridget Alloway she's a pro!

Connie Woods

Oct 29, 2015

My father brought my equinox into koons for the check engine light being on. He was very satisfied with the service. The part was under warranty so all we had to pay was the deductible. Thank you Koons.

Linda Fortney

Oct 29, 2015

My experience with Koons has always been good. The service writer and cashier are always very pleasant and professional.

Angelina Jones

Oct 28, 2015

Couldn't have asked for a better experience with Koons from start to finish. Tim Berg and Ryan Parker answered every question we had and made sure we were completely satisfied. I will definitely enjoy driving my Chevy around!

Dawn Cox

Oct 25, 2015

As always the service received, was impeccable, I even came in earlier then the appointment time and they took my car back as soon as I got of the car. The waiting time was great because I didn't have to wait, and when ready they, as always pulled the car out front for me to get in right away and drive off into the sunset.

Heidi

Oct 21, 2015

Jeff and the service team did an excellent job troubleshooting my vehicles issue and working to correct it. Went above and beyond to ensure I understood the services performed, was updated on the progress, and made comfortable during the wait.

Sarah

Oct 21, 2015

The staff was friendly, thorough, and helpful. Took us without an appointment.

Marilyn

Oct 17, 2015

Excellent customer service. I took my Corvette in for a recall notice, They had a shuttle service which was very convenient for me, was very happy with the service I received at Koons Chevrolet In White Marsh, Highly recommend. Everyone I spoke with was excellent. Thank you Bridgett and Brian you guys are the best.

diane Martin

Oct 16, 2015

everyone is always so nice, work is done promptly and no problems....danny hasselberger and jeff mount have always done their best to accomadate me, very professional....i'd highly recommend koon's white marsh

Donald Bock

Oct 15, 2015

Everything went well, everybody had a good attitude and were willing to help. Very pleasant experience Especially David.

donna Hartford Cnty

Oct 10, 2015

I just purchased a 2016 Chevy Cruze had no idea I would be leaving with a new that evening. The experience was wonderful, and I was treated with the up most respect from beginning to very end. I would recommend Koon's Chevy to anyone I know. Thanks Koon's Chevy White Marsh, Md.

Ronald Malozi

Oct 7, 2015

Jeff and Dan in service dept. did an excellent job in getting the repair done on my headlights. I appreciate the shuttle service to my home. All staff very professional and friendly. The waiting room is very nice with plenty of seating and tables for reading and writing. This is my 3rd time at Koons and I always have a pleasant experience there.

Peter Skalski

Oct 6, 2015

First time service (oil change and tire rotation) on my vehicle at this dealership, where I purchased. Facility is very clean. Personnel are totally professional. My only complaint is that, unlike other dealerships, the vehicle was not washed or vacuumed, which explains the four star rating instead of five. For a dealership, this should be commonplace.

Dr. Estella Ingram

Sep 22, 2015

Randy was my service provider. He is excellent with dealing with customers. His estimate of time to have my vehicle's oil changed was great. Unfortunately, as I was waiting, I browsed the show room, as well as outside. NO ONE asked if he/she could help me. I spoke with Rick (?) the GM, and he apologized. This was a very poor representation of the Koons that I've learned to trust and appreciate.

Ronald Copenhaver

Sep 22, 2015

I enjoy the ease in which my appointments are scheduled. They are ready for me when I get there and never recommend services or repairs that are not necessary. They recommended new tires while I was there for my oil change. I knew I needed them but I did not know how bad they were until they pointed out a large nail in the right front tire. Although I was unable to purchase tires at that time due to finances I was able to go to another facility to get exactly what I needed and they confirmed what Koon's service department found.

Sheila Washington-cole

Sep 21, 2015

I would like to thanks all for all they have done in having my car seat replaced. A special thanks goes out to Mr. Jordon Shiner for all he did. He gets the Extra Miles Award because he was pushed in the middle of all of this. I was dealing with someone else almost 2 years ago, AND that person is no longer with Koons of White Marsh. Thanks again to All, and Especially JordonYEA.Sheila Washington-Cole

Thomas Dibartolomeo

Sep 19, 2015

Well there is not much to tell other then when I go to Koons Chevrolet I always am treated very good and my truck always gets the best service ...

Gary Wentworth

Sep 17, 2015

Great shopping experience, my salesman Preston was first class and extremely helpfull and got us a pretty good deal too. One of the cleanest and well organised dealerships I've seen. Everyone there was real nice and I'll be going back again for the next car. Glad I left Ford and switched to Chevy. Thanks again, Gary

Joan Brooks

Sep 17, 2015

Staff is very professional. They were ready to service my car when I arrived. The car was serviced within a reasonable amount of time. I did not feel that I was wasting my day sitting around waiting for my car to be ready.

Kenneth Friend

Sep 17, 2015

great service, this is my first time at Koons service and by far it has been the best dealership I have ever been

Margaret Selby

Sep 17, 2015

I received excellent service for my car. Everyone involved with me treated me very professionally.

Robert Baier

Sep 14, 2015

excellent!! everyone was friendly, helpful and pro!

Kathy Hasselberger

Sep 13, 2015

The service department was great. Very friendly and knowledgeable. I have bought several cars from Koons and will do the same in the future.Thank you

Charles Mcanally

Sep 12, 2015

Was worth the ride from Richmond, VA to Maryland. Great car at great price. Staff attentive and courteous. Would definitely recommend!

Charles Mcanally and Christian McAnally

Sep 12, 2015

Great buy for great price. Staff very kind. Car was worth the trip out of state! Would definitely recommend!

Kevin Mccann

Sep 12, 2015

Everyone was pleasant and helpful. Pricing was fair.

Holly Weimer

Sep 11, 2015

Mike was great, helpful and friendly. I would definitely recommend him to friends and family.

Corey Bender

Sep 4, 2015

Great experience from start to finish!!!! Preston and Jerry worked super hard to find us the perfect car at the perfect price!! I've actually already recommended to a friend :) Thanks Koons!!!!

Carolyn Farinetti

Sep 2, 2015

Mr. jones was courteous ,professional, and most helpful during the process of selecting a new car His low key approach to salesmanship was very refreshing!

Jean Ensor

Aug 31, 2015

I was very happy and pleased with the staff and repairs. Great experience and will continue to buy cars and have my cars serviced at Koons. I bought my 2007 chevy cobalt from Koons 8 years ago and it has been a great running car.

Joseph Wienecke

Aug 29, 2015

Koons Chevrolet dealership in White Marsh, Maryland was a very pleasant experience, and the service performed on my corvette was done to perfection.Thank you Koons Chevrolet.Joe Bel Air, MD

Melissa Boback

Aug 29, 2015

Graham and Jerry did an awesome job communicating with me and making my buying experience a fantastic one!

Nancy Honeycutt

Aug 29, 2015

Was easy to schedule the appointment on line. The staff was very pleasant and efficient. The service was finished in a timely matter.

Laron Wilson

Aug 27, 2015

Bridget is always so helpful. Answers any and all questions.

David Harris

Aug 24, 2015

Graham was very helpful and efficient in making our purchase a pleasurable experience.

Greg Jubb

Aug 20, 2015

Literally the best service in the area for car service.

James Goetzinger

Aug 19, 2015

It was the fastest I have ever bought a car in my life. I was in and within 30 minutes had the deal and through finance and ready to go. It took longer to wash and detail car than it was to get it through. My sales man Ryan and finance mngr Tim were the best. I would recommend those gentleman to anyone.

Denis B.

Aug 15, 2015

As Always Charlie Burkhardt took great care of both me and my vehicle . I highly recommend this Service Department .

Joseph Beckerzeta

Aug 12, 2015

Bridget made a grey day a bright and sunny day. Thanks for show us customer stove is not dead butAlive and thriving in Bridget Alloway

Janet Yannella

Aug 7, 2015

Every one was very helpful and they worked with us on a great deal

Camilla Walker

Aug 5, 2015

Part of the problem was fixed. With the $120 diagnosis fee and since the car does continue to have problems, we planning on going somewhere else for service for our vehicles.

Eric Endryas

Aug 3, 2015

I have always had a positive experience at Koons. I always choose Brian Hastman as my Service Advisor because he keeps me informed and is extremely easy to work with. I do have one minor complaint about the "Diagnostic Fee" that accompanies many repairs. I understand the need to have some sort of fee to investigate an issue or repair but feel that the cost of the fee should be pro-rated based on the length of time it takes to locate the problem as long as Koons makes the repairs in the end. Most companies charge a similar fee but either wave the total cost or lessen the total cost if the repair is made by their company. I had a heated seat repair and most recently a cruise control issue repaired at Koons. I'm pretty sure that each of these repairs took some time to locate the issue but not the same amount of time to investigate. While it still takes a Technician to look at the issue, the latest repair's total cost for the labor and part was actually $3.00 less than the cost of the "Diagnostic Fee". I believe the fee should have been reduced based on the time / cost involved in the actual repair.

Kevin Tolson

Aug 3, 2015

Computer work on a 2015 Tahoe something it wasn't working now its working

Chester Karwowski

Jul 31, 2015

Excellent customer service. Clean service area and willing to work with customers.

Gregory Bukowski

Jul 30, 2015

Buying my truck was quick and stress free. Would buy again from Koons and would definitely recommend to other people. All the people that work there are friendly and want to make you a happy customer.

James Ward

Jul 26, 2015

The Salesperson Rich was fantastic. One of the smoothest Truck buying experiences I have ever had.I recommend Koons Chevrolet to All!

Christopher Gangemi

Jul 24, 2015

My car has been running a bit louder than normal. After a couple weeks, I had opportunity to have it checked out. I called and talked to Charlie Burkhardt and asked if I can bring it by to have him listen. Ten minutes later I was there and Charlie agreed it was something that needed to be addressed and we made an appointment right away for next morning. Dropped off car next morning and problem (loose/damaged bearing in water pump) was fixed. Thanks to Koons and Charlie!Sincerely,Chris Gangemi

Virginia Cassidy

Jul 23, 2015

From telephone conversation to face to face contact,I was very happy with total experience-which I didn't receive from previous dealer(where I bought vehicle)Never will I go back to past dealer!Service advisor was great,to whom I'm glad I had the pleasure of meeting & talking to about service problem with my vehicle.Thank you,Charlie!!!!! Darla-you're great as well(sales)!!!

Jacquelyn Lawrence

Jul 21, 2015

They were courteous and quick. The facility was clean.

Michael Higgins

Jul 19, 2015

I have been a very satisfied customer of Koons Chevrolet for more than 10 years; initially with their Vienna, VA location, and now with their White Marsh location. The service management and staff are second to none with regards to servicing my Corvettes over the years. Professional, courteous, and attentive. I always feel like customer #1 whenever I'm having services at their dealerships, which makes me want to place my next purchase with their team. Thanks! Mike

Michael Unfried

Jul 18, 2015

My buying experience was great. Ed and Jerry were great to work with. Thanks.

Estelita Vitug

Jul 17, 2015

They always give you an appt. in such short notice. Service is good and all of them are very respectable. Charles gets into it right away whatever is the problem is. Very good service.

Joann Ritmiller

Jul 17, 2015

Dan the service Mgr. did an outstanding job fixing the knocking in my rt. frt. brake. He should be commended

M. C.

Jul 16, 2015

It was a good experience. They were flexible with my suddenly changing schedule and made it easy to make and reschedule my appointment. I do wish they had told me that I was supposed to drive up to their service door when I came in but that wasn't a big deal. One of their people graciously moved my car to the appropriate spot. It was done in a very timely manner with a shorter wait time than anticipated.The only thing I am not sure of is pricing. I am very happy with the service thus far, but since this was a free service awarded at the time that I purchased my car, I am not sure how much they would regularly charge for this service. Depending on price I would go back.

Laura E.

Jul 14, 2015

Koons Chevrolet White Marsh Maryland has an excellent service department! They go the extra mile to help you solve your car problems. The staff is always friendly and very helpful. Eric Tewey is the service representative that I have been recently working with and he is an excellent service associate. Eric has helped me a great deal with my recent 2014 Chevy Cruze car issues.Thank you,Laura E.

Wendy Olah

Jul 14, 2015

Armondo has sold me 3 cars in the past 10 years and he is the BEST!!!!!!!!!!!!!

Krystle Patchak

Jul 13, 2015

Koons Chevrolet went above and beyond to get my headlight replaced in a timely manner. They contacted GM and was able to get me some cost help on a replacement.

Derricka Lollis

Jul 10, 2015

Armando is very understanding and knowledgeable, and to the point. I will definitely refer others to him and Koons.

Peter Skalski

Jul 8, 2015

We purchased a 2013 Chevrolet Equinox, and our salesperson, Ed Ridgely, was totally professional and caring throughout the process. He took the extra time to ensure we were aware of all the features, bells and whistles including OnStar and Link. Friends and family will be referred to this dealership and particularly our salesman. Having toured the dealership, everyone is friendly and professional. The service department is clean and seems well managed -- time will tell as we plan to have the vehicle serviced here as well.

Beverly Hyatt

Jul 4, 2015

It was just fine. the employees were very nice and the work was good.

Larry Miller

Jul 3, 2015

My recent visit was a pleasure. Once Again, Koon's e-mail reminder notified me of the need for service...Thank You. Upon arrival, I was greeted by Service rep Brian who as always was friendly and to the point about my service visit (in & out). While in the waiting area, I was paid a visit by my favorite sales person Lamont Anderson who took time out of his busy day to just sit down and discuss what was going on with me and my family. We had a great conversation and some laughs and Lamont didn't appear to be rushed/hurried, but genuinely concerned about what had been going on sense the last time we met. Lamont is solely responsible for my last two Silverado purchases at Koon's. If I buy my fourth Silverado it will be from Lamont, a real gentleman.

Michael Craig

Jul 1, 2015

Our Salesman was very helpful and courteous. Made buying experience enjoyable.

jeff a

Jun 30, 2015

Graham was great help at getting the right car and always accessible when had questions before and after sale.

Kevin H.

Jun 30, 2015

I took my retired grandmother into Koons to purchase a vehicle after having the same one for over 17 years and Ryan made that difficult process as simple as 123, she test drove her Equinox and immediately fell in love. Thanks to Mr.Parkers attentive and positive attitude she left Koons a new car owner. I would recommend any and everyone to visit this dealership. I know I will.

V. Thomas

Jun 30, 2015

Bought a used 2012 Chevy Equinox. It was a nice SUV but wasn't the right fit for me and decided to return it. Took advantage of Koon's 7 day exchange policy and purchased a different vehicle. Jerry Morreale one of the sales managers was the absolute best. Kudos to Jerry! He made the exchange process painless. Rodney my sales rep was just awesome. A very pleasant person to work with. Had to return my vehicle the next day for noise in the brakes and Bridgett in the Service Dept. is the most sweetest person I know. She took great care of me. The entire service dept. was just awesome! I see why Koons of White Marsh sells so many vehicle it's because they have a great team! I am a very happy customer. Thanks to Koons!!!!

Susan Tyre

Jun 29, 2015

recently took my 2011 HHR in for a transmission flush because of transmission issues...car was done much sooner than expected...ppl are very friendly and helpful....however, the flush didn't solve the transmission issues....

CWBOYFAN44

Jun 28, 2015

Hello Koons Chevrolet of White Marsh, All around great experience. Very fast, in and out all within 90 minutes. Three words... Courteous, friendly, professional! Look for Lamont Anderson, he's the guy that took care of me. Pros * - No haggle * - Professional * - Flexible * - Nice * - No pressure sales * - Great prices Cons * - Non really

Susan Rose

Jun 27, 2015

Service adviser was very helpful with suggesting that full point service would be done prior to extended warranty expiring.

Rose Childs-Penix

Jun 26, 2015

Absolutely love my car!!!!!!!! I was very nervous about making such a big purchase, but Graham my salesman was great. I got a great trade in for my car and the entire staff at Koons were so nice. Chuck that did the finance portion explained every piece of paper work before I signed it and was eager to answer any questions. Last and foremost Graham spent a half hour with me showing me how all the electronic in the car worked. My last car was 13 years old, so things have changed tremendously since then. I want to thank everyone again for my experience and look forward to seeing them again.

ShelovesKoons

Jun 25, 2015

Koons offer really great prices on their cars and the customer service is phenomenal!. Armando was really great at showing me the cars that fit my need and helped me make the best possible decision. I love my Chevy! Thanks again Armando!!

Ronald Horseman

Jun 15, 2015

good service...good timeing....friendley....but could not answer technical question on brakes...

Evelyn Yik

Jun 13, 2015

Your sells representative was excellent. He was very patient with me since I was not sure what I wanted the first time I came. He was very informative and answered my questions. If I did not understand something, he explained it so I could. I returned two days later and purchased a vehicle. I had to return the following day after not being able to get the phone program in the car. The technican had to reprogram something in the car and my phone. It only took 10 minutes. I received a follow up call the next day from the sells rep to make sure everything was working properly. I would recommend Koons to family and friends.

Sherry Thomas

Jun 12, 2015

Amazing service center. They were very attentive, polite and knowledgeable when getting my car fixed.

nameless

Jun 11, 2015

Clean and friendly place to get car service.i didn't purchase car from them,but they treat you with the same level of respect.

Thersa Railey

Jun 8, 2015

i came in for an oil change and I was surprise how fast I was in and out. But I disappointed to realize the my tire pressure was not checked or tires rotated

Woodrow S

Jun 7, 2015

I had been planning to go to the dealership later that day when I received a call from Armando Graham. I had started entering information into their pre-approval system when it hit a snag and would not let me proceed, so I had given up on it, but Armando made an effort to contact me to get things moving. After a quick discussion of what I was looking for, I traveled to the Koons Chevrolet in White Marsh where I met Mr. Graham who was able to show me four cars; two that met my criteria and two that were a little higher in price then I initially wanted, but were close to what I could afford and were excellent deals. He answered all the questions I had concerning the vehicles as well as questions posed by my parents who were there to help me as this is the first time I ever committed to a long term payment plan on a car. I decided to go a little outside my budget on a hybrid car. It wasn't that much more then I wanted to spend in the long run and I feel that it will be the better buy in the long term. Once the decision was made, Mr. Graham got things going and, even though it took a little bit of time, the end result was I now have a new car with great gas mileage and a better overall driving experience. I really have to comment Mr. Graham for giving me great options and a great first time buyers experience. If you are in need of a quality vehicle, and are able to get to Koons Chevrolet of White Marsh, go. Ask for Armando Graham and I think you will be highly satisfied.

Chryel Smoot

Jun 1, 2015

Koons Cheverlet White Marsh has a the best customer services and services department in Baltimore. Every time there is a problem with the car, we call get an appointment and the service is complete. Brian is a very nice guy always keeps us updated on what they are doing with the car. Good job!!!

Mary Dudok

May 29, 2015

Koons at White Marsh has always had great service whether purchasing a car or having your vehicle serviced. They explain exactly what they are doing and the cost.

Katherlyn

May 26, 2015

I took my Chevy Equinox in for repair because the sensor light indicated problems with the tires. While there, also got tire rotaion and oil change...........Very satisfied.

Connie Urbach

May 25, 2015

I was so pleased everyone was very kind and helpful, very pleasant not like some dealerships. Dave Lawrence was a very good salesman, took his time and understood every thing I was worring about.

Ken Br

May 23, 2015

Once again Koon's has proven there expertise in handling Corvette warrantee issues. Herb is the best Corvette specialist on the planet. Brian kept us informed thru out the process. Could not be happier. And Thanks go to the transport drivers for getting from and to the dealership. 10 stars to all at Koon's Chevrolet

John

May 20, 2015

Eric and Tim were great. Made the experience simple and hassle free. My only dislike was the man who went over the loan documents was too pushy on buying a warranty. He went too far and was borderline badgering. I almost left due to his pushiness. I felt harassed. If I didn't have the experience with him I would have given an overall score of 5.

Lakisha Drayton

May 20, 2015

I was very pleased with the treatment and service that I received from my salesperson (Lamont Anderson)...he took the necessary time and paid attention to my concerns and wants for my future vehicle needs. Not only did I leave the dealership with a new vehicle; I also left a little education/knowledge; I wasn't just treated as a person who he was just trying to sell a car to; I was treated with care and compassion.The Koons Chevrolet family were very nice and pleasant during my tenure at the dealership! I already started my word of mouth referrals/recommendations.Much kudos to my salesperson; Lamont!!! Thanks so much!!!

Melissa Flanagan

May 20, 2015

Staff was very courteous, polite, and informative.

bryan brown

May 17, 2015

good! The dealer really helped me in made me understand everything about the deal I was making. He was every helpful to me getting what I wanted in a new tahoe

Denise Walker

May 16, 2015

I cannot say enough about the visit to Koons to take my vehicle in for body damaged. They handle everything very efficiently. They delivered my vehicle to the body shop and was returned back there when the job was completed. I was very pleased with the turn out of the job they did. They did a beautiful job. I called the body shop and left a message for Dennis expressing how happy I was with the outcome an dhow fast they got it back to me. Very impressed. Thank you!!

Michael Mullaney

May 14, 2015

Just an oil change - everything was done as requested - No problems

Terri Kight

May 13, 2015

Jim and sherry are wonderful. They took awesome care of my husband and treated me the same. I wouldn't go anywhere else to buy a vehicle. I highly recommend this dealership to everyone.

Christine Shaffer

May 12, 2015

The level of customer service is extraordinary. I was greeted by my name when I arrived at the Service Department & the staff is always friendly and courteous. The only glitch in my last appointment was the cashier who handled my departure. She never looked me in the eye and mumbled "hello". Did not explain the paperwork and was very robotic. She wasn't rude, but was the reason the dealership did not get an excellent rating.

Carol Schleupner

May 11, 2015

My appointment was at 12:30. They took me on time and was out of there by 1:00.

Susan Bates

May 6, 2015

The service time was timely and the vehicle was very well serviced and there is a nice area to wait for those who chose to wait. It just took a little more time to check out than usual.

Carroll Jubb

May 4, 2015

Bridget Alloway made us realize that customer service is not dead. She took a frustrating experience and turned it into a delightful day. Bridget you are an example to all of us and we should take your lead. I will spread your name to friends Koons got it right hiring you !!!

Carlton Cooper

May 2, 2015

I called to have my Malibu serviced for an oil change and TIRE rotation about 1 week before I took it in. The night before I received a reminder call about the appointment. When I arrived at the dealership, I was promptly waited on and they took my car back for service. In approximately an hour later, the service was complete.

Laura Carter

May 1, 2015

Always professional and friendly. The process was smooth and quick.

YNate "ChevyFan"

Apr 28, 2015

The service and repairs was excellent. Warranties were acknowledged and applied. Very integrise.

Edsel Dyer

Apr 25, 2015

I think Koons Chev. is the finest, I am treated wonderful by their staff, and very pleased with the service my Impala receives.

Geoff K

Apr 24, 2015

The service team is very pleasant and go out of their way to explain the work and why it should be done. They also work with customers to "take care" of their vehicles. And the waiting areas is clean, well lighted, and comfortable. I never dress bringing my truck in. Now if you could do the work for free :-) I would be on cloud 9!Charlie is the best!Geoff

KAREN BEAN

Apr 23, 2015

OUR SALESMAN GOT US A GREAT TRADE IN AND WONDERFUL PRICE ON THE NEW TRAX. EVERYONE IS FRIENDLY AND THEY DO EVERYTHING THEY CAN TO MAKE IT A PLEASANT EXPERIENCE.

Gregory Alexander

Apr 16, 2015

Koons dealership in White Marsh is the best. I'm not an advocate of spending money, but my experience at Koons made it very hard to say no. Thanks Darla for your patience and professionalism. You guys Totally Rock! Thanks.

Madge Mcdaniel

Apr 16, 2015

It was fast, they stay on schedule if you have an appointment. The staff was polite. I have been going there for 3 years and have never had a problem.

Alisha Curbeam

Apr 14, 2015

I thoroughly enjoy my experience at KOONS CHEVROLET my sales rep Ryan Parker was AWESOME I test drove two different types of Chevrolet cars and I chose the one that best suited my needs and Ryan took all my concerns into consideration he was attentive, he listened to me, and he understood what I needed with care. This wasn't my first time buying with KOONS I bought my first car from another KOONS dealership and because of the great attention that was paid the first time I had to choose KOONS for my second car and I love it

Brittany Martin

Apr 13, 2015

Awesome Experience. Ryan was knowledgeable and patient with me while helping me search for my new car to purchase. I love my new car and my overall experience at Koons White Marsh was great.

Frank Schwartzkopf

Apr 9, 2015

We had an excellent experience with Koons Chevrolet. Our sales person Brad Fleischer. Excellent to work with, Brad went above and beyond to help us get the best for our deal. I would definitely recommend them to anyone...

Michele Eckhart Hojnacki

Apr 8, 2015

I have always has great service at Koons Chevrolet. The people in the service department are very knowledgeable. I feel comfortable talking with them about the service my car needs. I feel confident that I am being treated fairly and honestly with no hidden charges, etc. Bought my car at Koons and have taken back there for ALL maintenance services!

Mr Hall

Apr 8, 2015

From the time I steped out of my rental car and got into my new car if was by far my best experience buying a Suburban. Rudy took good care of me from the time I arrived until I got into my Suburban.

Bryan Devries

Apr 6, 2015

I have had previous issues with Koons Chevy White Marsh, but they have been extremely dedicated to providing better service. This visit was no exception, all services were completed in a timely manner. Also, they called me afterward to follow up with my satisfaction.

dee

Apr 5, 2015

The dealer was friendly and knowledgeable concerning the vehicle that I wanted to purchase.

Joseph Kalinowski

Apr 3, 2015

They were very helpful right on time from start to finish outstanding service thanks

Jason

Mar 31, 2015

Super fast services. Great people and the only place we take our vehicles to.

Jerry H.

Mar 31, 2015

my service tech was excellent got my car in fact got me a ride home and back and they did a very good job and were very friendly, thanks guys.

Beverly Gross

Mar 27, 2015

We went back to Koon's after purchasing a vehicle there 2 years ago. The staff and salesman who sold us the car were very knowledgeable and personable. At no time did we feel any pressure to buy. We were shown several vehicles that fit our budget and we made our choice, a 2015 Malibu. The entire process was smooth.

Ed Burman

Mar 23, 2015

Overall Very Good. When it comes to my vehicles I am a nervous mervous, it's like one of my kids having an operation. Do you feel me here? Service writer dropped the ball by not following through in a timely manner with information, like he said he would, about how the repairs were progressing. He was a great guy, but if he says to a customer I'm going to do this, then do this, and if he says I'm going to do that, then do that. It's a no brainer and its not a deal buster. I'll be back with one of my other Chevys, I have 4 of them.

Heavyrescue4

Mar 20, 2015

2nd to last oil change took over 2 hours.most recent oil change with an appointment took hour and 45 minutes. When I had an appointment. Excuse the same, sodry for delay shop was little busy this morning. I was told oil changes are 1 hour or less with an appointment.

Stephen Hayes

Mar 19, 2015

Top Notch Service. I had a scheduled Oil Change and Tire Rotation for 5pm, so when I showed up they were fast and courteous with getting the job done. While waiting for the service to be completed, I chatted with the Service Advisers at the counter and they were all very knowledgeable and friendly. I highly recommend this dealership.

Steve

Mar 18, 2015

I visited Koons Chevrolet in White Marsh to just "browse" the selection that they had available. After being on the car lot for roughly 5 minutes, I was greeted by Armando who was very friendly and full of vehicle knowledge. Armando, not only answered every question that I could come up with, but he also won my trust and was able to make me feel comfortable about purchasing a new car that very day. Stop in an check this place out; you will not regret your decision.

Enidel Torres Sr.

Mar 14, 2015

Excellent experience with both sales and finance depts.

Veronica Walker

Mar 14, 2015

It was nice and warm comfortable and I was satisfied.

Sabina Stokes

Mar 13, 2015

Customer Service was great. Car was in and out in 1 day. Very fast service and my car drives amazing again. Will always bring my car there for service

Jennifer Amos

Mar 11, 2015

I have no problem taking my car to Koons. Bryant the service manager is very professional and Koons is the only place I take my car for any service work including purchasing new tires.

Sabrina Newby

Mar 10, 2015

I want to Thank Randy for providing me with excellence service when I came it with my 2014 Malibu. He was very concern about my safety with the problem I had with my car. I must say that I am very please with my Malibu. This is my second Malibu and I am looking forward to getting another one.

Charlene Camponeschi

Mar 9, 2015

I received Excellent Customer Service and would recommend this dealership. Everyone I came in contact with was professional and courteous.

Sheltry Holmes

Mar 9, 2015

The Sales Consultant was very helpful and friendly

rccomber

Mar 7, 2015

Took it in for service - with appointment - Best check in I ever had any dealer - Great followup - love the email notice that I can check website for status of repairs - Very fast service - very reasonable price - Best dealer repair experience I have ever had. I drover further to go here based on other reviews and was pleased that their service lived up to the reputation.

Maxine Journey

Mar 5, 2015

In 2007 my husband and I went looking for a vehicle ..We rode in to Koons at Whitemarsh. My husband immediately fell in love with a 2004 Free Star Van. It was beautiful and had a dvd player too..a plus for our grandchildren. That van was awsome ..NO problems except normal wear and tear. It was paid off in 2012. My husband passed way in 2013. and in 2014 ..I was told I was in the beginning stages of transmission problems. I decided to buy another vehicle. I went back to koons because of the van. I was treated so nice and the salesman RICHARD was a sweetheart. He knew I was very nervous, as I had never bought a car without my husband. I told him what I wanted and the price range. He found it. He took me for a ride/ let me drive/ we went out for like an hour, he even rode with me to my sons house so he could look at it. Even the finance dept. dealt with me crying and being scared to sign the paper work. They were so patient. Waited for my son to come and re explain it all to me. Go there! you wont be sorry. Trust me .. Maxine Journey

Susan Braun

Mar 5, 2015

i came in to have an oil change and tires rotated. i thought i had brought the most recent coupons i had gotten from Koons but i hadn't, i brought the ones that had expired but the gentleman who waited on me still honered the deal that i had, which i thought was very nice, he didn't have to do that. he was very nice and respectful to me. i have seen himin there before but this is the first time he waited on me and i had a very good experince and would recommend him to anyone as well as Koons i have not had a bad experince with koons at all, and will come back

Deborah R.

Mar 4, 2015

The Koons White Marsh Service team is always professional and welcoming. I know my car will be given the best service care. Thanks guys!~ Deborah

HScionxB

Mar 3, 2015

Everything was so quick and easy. The longest part was just waiting for someone in finance to open up. Everyone is very nice and easy going and I would definitely go back there again.

John Wissel

Mar 3, 2015

My wife and I went to Koons White Marsh to test drive and possibly purchase a Chevy Suburban. We were connected with Jim Cropper who did a fantastic job explaining to us the features of the vehicle and working toward an agreeable price. We ended up buying a car that day and have been incredibly happy with our purchase.

Sandi

Mar 3, 2015

Customer service after the purchase is important to me. I have three dealerships on my DO NOT purchase list because of their customer service. The relationship with the customer AFTER the purchase determines whether the customer will return. Koons Chevrolet of White Marsh has provided excellent service from the time of initially looking to purchase a car up to today when I had, what I thought was, a repair issue. The repair issue was a "user" error, ME. Dan, the Service Manager, was so gracious and professional throughout the entire process. Kudos to Dan and the Service Department for the excellent service.

Sharron Reed-burns

Feb 28, 2015

I was really upset about my car and after speaking with Bridget she made me feel like everything would be done to help. She kept me well informed on my vehicle during the process and for that I am appreciative.

coupe

Feb 27, 2015

So far so good,haven't had a bad experience here yet,service guys seems to be understanding of customers needs and don't try to force service sales on you.

Richard Milam

Feb 27, 2015

first time there and very happy. will continue to patronize

Schanell Hurt

Feb 27, 2015

They went straight to the issue sticking w/ my appointment time and I didn't have a long wait upon arrival or during service. The tech was very cordial and patient w/ me.

Elizabeth Ruiz

Feb 26, 2015

Great experience, quick and easy. Will definitely come back

Louvinia Sneed

Feb 26, 2015

When I come to KOONS Chevrolet in White Marsh I always receive exceptional service followed by professionalism and excellent follow thru. I am giving very detailed information for my vehicle at all times. I just overall love going to KOONS Chevrolet.

Michelle Santiago-Burkhardt

Feb 18, 2015

As always the service was excellent. Charlie, my service advisor, took the time to explain all services that were being performed. He also made several suggestions that I could consider for my next service visit.

Caroline Stubel

Feb 14, 2015

My salesman Hason was awesome! Very patient and was extremely helpful in fitting me in the car that was perfect for me. He was never too pushy and made sure that my 2015 was exactly what I wanted and that would fit my lifestyle!! Thank you!!!

Jennifer Andrejak

Feb 14, 2015

Absolutely wonderful service from beginning to end

Dana Toomer

Feb 13, 2015

Charlie is the Best Service advisor you have. Lol Very nice Staff At Koons.

Joanne Miller

Feb 10, 2015

Service was prompt and friendly, and my car was returned to me sooner than promised with repairs made. My expectations were exceeded on every level!

John Spratley 3rd

Feb 7, 2015

I am very satisfied with Koon White Marsh service. I had only one issue/concern. A young lady was unfriendly when I went to the window to asked her for the password to have access to wi-Fi to use my iPad as I wait to have my car serviced. It was clear that I was bothering her based on her disposition towards me. When she gave me the password she shoved it to me on a piece paper and rolled her eyes. I told her thank you and also told her sorry if I disturbed you. She refused to look at me or even acknowledge me. That's not good customer service but even with her negative disposition I am very satisfied with Koon White Marsh over all. I will continue receiving service with you. Again thanks Armando Graham, my sales agent-I will see you soon for another SUV. I think this could be learning moments for this young lady..

Cynthia Dzurinko

Feb 3, 2015

The service at white marsh was excellent. I was kept informed throughout my wait and they were really just very nice. Customer service is outstanding. Thanks C. Dzurinko

Bonnie Garkow

Feb 2, 2015

The dealership was quick and curteous. They had my service needs identified and repaired in no time! I was very impressed with the speed, accuracy and how they kept me informed of what was going on with my vehicle.

Charles Johnson.

Jan 31, 2015

My service advisor explained everything and was very professional. I would recommend service there.

Nicholas Scalice

Jan 30, 2015

I just bought a brand new Chevy Equinox from Rich at Koons in White Marsh and it was a great experience. Rich is professional, honest, and really does his best to ensure the needs of the customer are met. If you're in the market for a new car, I would highly recommend asking for Rich at Koons!

Geoffrey Kolberg

Jan 26, 2015

Service was fine. I thought the charge of $31 for a half hour plus the $1.50 bulb to change a tag light was too high. Otherwise, I'll come back.

Alida Rothmel

Jan 23, 2015

Brian and Tewey are the Service Technicians that have helped me both times I've come in and they are always friendly. They ensure my car is taken care of quickly and that I will have a loaner available, should an emergency arise with my children.

M_King

Jan 22, 2015

Decided to go to Koons for my new traverse. The folks there were great. Got the vehicle I wanted for the right price. The day I went, Chevy issued a stop sale due to issues with the tires supplied on the vehicles. Not an issue for Koons, the guys ordered new tires and installed them without issue. Eric, Nick and Rodney were great to work with. The folks were up front about the price and provide several options for consideration to meet my expectations. Because of the sales team, I might actually go 15 miles out of my way to koons for future vehicle service.. Thanks - Koons.

Katelyn Mallon

Jan 15, 2015

Randy from Services was very helpful in the service appointment that I had for my Malibu.The customer service at Koons is excellent!

Megan Bridgeman

Jan 15, 2015

They took care of my car beyond my expectations. Went in for a recall and they had helped me beyond the recall. Great men/woman working there and would recommend them to friends and family

Kimberly Bruzdzinski

Jan 12, 2015

The staff is always welcoming and pleasant makes the whole process much smoother

Shontell H.

Jan 10, 2015

I recently had my 2010 Tahoe serviced here when my stabitrak turned off. Driving was very annoying. I could not drive over 20 mph. Very pleased to get an appt. the same day after work. about 4pm. but due to the driving condition I was an hour late. Charlie was kind enough to fit me in anyway. Very thankful that repairs were still covered under warranty. Also thankful for the kind service I received made starting my New Years off with a smile.

Anne Eastlake

Jan 7, 2015

The staff and sales were great! It was such an easy and pleasant experience buying our new car!

Johnnie Brewer

Jan 7, 2015

Always friendly and helpful. My wife loves her car and we appreciate the customer service.

SonicRick

Jan 2, 2015

Me and my wife recently bought a 2015 Chevy Sonic on new years day. We were blown away by the service we received from Joe Stinchcomb. He was a great salesman, actually seemed he really cared ( unlike Bob bell). We were there on New Years eve and a lot of banks closed early so Joe assured us first thing in the morning he would get right on it and do everything he could. Keep in mind all other dealerships were closed because of the holiday. Sure enough the next day he got us approved for the exact car we wanted, did not have to settle for anything less. I could not be happier!!! I would recommend my man Joe Stinchcomb at Koons White Marsh to anyone looking for a new car. you will not find a better salesman anywhere else.

Louis Skwirut

Dec 30, 2014

Great customer service and very friendly. They work to get us what we wanted. I would highly recommend Koons to anyone looking for a vehicle.

EdwardL

Dec 24, 2014

Excellent salesmen; very knowledgeable and personable. Beautiful facility and considerable vehicles to choose from. Best experience buying a new SUV.

K_Swift

Dec 23, 2014

I went out on a limb driving from NE Ohio to Koons to purchase my vehicle. Not knowing what to expect. I dealt with Joe Stinchcomb for about 5 days before I made my trip out there. He did everything a salesman is expected to do and way more on top of that. I could not recommend any other dealer nor would I suggest another salesman. Joe made things fast, efficient and down right fun. I left the dealership as if I had known Joe for quite some time. He along with the other faculty made my guests feel comfortable and at ease. My 2 guests along with myself (all from youngstown Ohio) had such a fantastic experience at Koons we have stated on several occasions if we are going to buy a chevy we will make the 6 hour drive to see Joe at Koons without any hesitation.My visit at Koons went just as perfect as anyone would hope their car buying experience would go.

Antonio Rodriguez

Dec 4, 2014

12/02/14: Took my 2007 Tahoe in for service. The mechanic properly diagnosed the problem and repaired my vehicle. I was very pleased with my experience and felt that my money was well spent.

Austin T

Nov 4, 2014

I bought a 2014 Chevy Cruze from Graham at Koons Chevy. This is the second Chevy I have bought from this dealership with my other car being a new 2009 Chevy Cobalt XFE. I have returned to this dealership because of the consistent good customer service, friendly staff, and warm atmosphere. I am a Chevy guy for life and Koons is going to be my dealer for life.

Don Malozi

Oct 22, 2014

This was my first service visit for my 2012 Chevy Impala at Koon's today. I was very impressed after pulling in. An advisor greeted me quickly and then I waited in the nice waiting room. Service was so nice, efficient with friendly staff.

Betty

Oct 4, 2014

I've had good prior experiences with car purchasing and servicing but I have to say Koons White Marsh is above and beyond expectations.

Balmer89

Sep 15, 2014

A big thanks to Koons who not only gave me the best price for service on my car, but also took the time to handle a recall--a recall that I hadn't been informed of yet. They were super friendly and shuttled me back to work while they serviced my car. I would highly recommend them to any other Chevy owners.

Roland

Aug 29, 2014

My 2nd time using Koons for repairs. Looking forward to using them again when needed.

irishmikefiggs

Aug 7, 2014

Randy was great from service dept.very concerned very honest and very helpful.jordan from sales was great as well...the whole crew was excellant in fixing my issuses and jus over all genuine....iam very satisfied with the whole expierence....

suelovesherhhr

Aug 5, 2014

went in to have the recall repairs done on my 2011 HHR...very friendly staff....very helpful....great service....

Rachel Getz

Jul 18, 2014

I was in the process of buying my first car with the help of my father, and was shopping around to see who I could get the best deal from. I test drove the car and then sat down and within the hour, I had decided to buy from Koons. It's a long process, but our sales assistant Hani was very helpful and kind throughout the process. I am very pleased with the car and with the process.

Dwyght J

Jul 16, 2014

This was a wonderful experience!!!! Was able to go and have lunch while I waited on my Equinox to be serviced thanks to the shuttle service. Great customer service from the time I made my appointment to when I picked up my truck!!!! Wanted to also say the car Sales Person that sold me the truck Ryan Parker was wonderful!!! I will bring him all of my friends and family!!!

EstelitaRV

Jul 15, 2014

service is good, fast and very respectable employees.

lscott87

Jun 29, 2014

As always, service is quick, efficient, and customer service driven. The ease of requesting service appointments online is top-notch, and is always followed up with a phone call from a real live person! My service advisor, Charlie Burkhardt, is always professional, courteous, and friendly

Kad9708

Jun 20, 2014

I do want to say I purchased a used vehicle from koons white marsh in 2010 and I had an absolutely horrible experience. The sales person was awful and just the whole experience in general. So this time I was a little apprehensive about going here again. However, our sales person Mark Stanton, was amazing. He totally changed my mind about buying cars from there again. He was super attentive and made everything easy.

Brent

Jun 12, 2014

I came in. Brian wrote up the paperwork quickly and my car was taken for service. It was serviced quickly and I left the dealership in under one hour with a job well done.

Dolores

Jun 12, 2014

I always am pleased with the service I receive at Koons.Everyone is very efgicient and professional.I might also add how pleasant everyone is.

Bonnie

Jun 7, 2014

I was quite surprised to get a phone call about an hour after leaving my car 6-5 to be serviced on 6-6. They did the service immediately instead of waiting until the next day. I went right in and picked it up. I was not inconvenienced at all.

Darryl

Jun 6, 2014

Had an appointment and still took and an hour and a half to get the oil changed in my vehicle. Way too long.

Larry

Jun 6, 2014

Very pleasant greeting. Excellent vehicle service, as always. Service was a tad backed up this time and a little longer wait for my service than normal.

Theresa

Jun 6, 2014

Well I asked to have a condensation problem in rear tail light area looked into and they said they would but nothing was mentioned or done that I am aware of.

George

Jun 5, 2014

As I have said to a number of friends, your service department is the best I have ever seen, and I will continue to support you, and have my vehicle serviced there.. it also puts me in the mindset to consider any future vehicle purchases from Koons White Marsh. Thanks again. G. Roberts

Latanya

Jun 5, 2014

Everything went smoothly from the time I arrived on the lot. I was greeted in a pleasant manner and it continued throughout the whole process. I was even given a tour of the site. I loved it. My salesman Ron Jackson kept me from feeling stressful while waiting for the results. Excellent Customer service.

Tracy

Jun 5, 2014

I think you should have more then just cookies. Especially in the morning. Maybe some croissants or muffins. Because 1 cookie didn't cut it.

Katheleen

Jun 4, 2014

Experience at dealership has been great for both sales and service. This is my second vehicle I have bought from Koons and I would definitely buy another. Both sales and service are top notch. Thank you

Margaret

Jun 4, 2014

I HAD TO HAVE EMERGENCY SERVICE AND THEY GOT THE JOB DONE. I am a senior and do a lot of driving and need my car. I appreciated the service.

Marie

Jun 2, 2014

This was my first visit. Everyone was pleasant and helpful. Since I only have one (1) vehicle, the shuttle service was a plus. They took good care of my vehicle. Would definitely bring it back again for future service.

Janice

Jun 1, 2014

When we first arrived, we were greeted and serviced immediately. It was a wonderful experience. Everyone was very friendly and attentive.

Amanyphone

May 28, 2014

Still trying to get used to the auto scheduling. I think a text reminder may be better for me at this point as I find myself not being able to check my email accounts all the time. i have had to re-schedule all the time! Thanks - Monnie

Howard

May 28, 2014

salesman was very helpful and answered all the questions I had asked. Also everyone worked hard to get me into a new vehicle.

Alex

May 25, 2014

As usual, I had an uneventful and pleasant experience having my vehicle serviced at Koons. Brian H. always sees to it that my experience is a positive one. This is the premier Chevy dealer in the Baltimore area.

Carroll

May 23, 2014

Jim Cropper was very knowledgeable and easy to work with. Tim was willing to work with me to get the best price and Pam was the first person to EVER talk me into a buyer protection plan. What a great team.

Randy

May 23, 2014

Mark Stanton did a great job in helping me with my Silverado purchace answering all my questions...for a first time buyer I felt know pressure as I did with jerrys...I would recommend koons to all my friends and family,,,thank you

Russell

May 23, 2014

the advise knew my name and greeted me outside in the service bay lane. and handled my service request very well, the best auto service experience I have ever had. glad I bought from Koons this time now for sure.

Anthony

May 22, 2014

I had been shopping around from dealer to dealer for about 2 weeks. I went to jerry's, Bob Bell, JBA, and then I came to Koons. It was the cleanest dealer I had been to AND had the friendliest staff. I was greeted by Rob Miller, who the dealer relates to as the truck specialist. Good thing because I knew what I was looking for adn wanted nothing less. I have a trailor that I pull and need a truck that can do it. No one else that I have dealt with until Rob knew anything about the capabilities of these trucks. Until i talked to him, I didn't realize how much these trucks could actually do from power to technology! If you need a truck, Rob is the guy to go to in Maryland. No one compares!

Frederick

May 22, 2014

I was in for the normal oil change and tire rotation. I asked them to please check my front tire because I believed I saw a screw in it and had a slow leak. They did find it and patched it for no fee. They're great and friendly.

CJ Summers

May 21, 2014

Perfect car buying experience! Friendly, professional and FAR from pushy. Will buy from here again and again! AMAZING customer service!

Angela

May 20, 2014

My salesperson was awesome! He went out of his way to ensure I was satisfied before, during, and after the sale.

Bradley

May 20, 2014

My overall experience at koons was very positive. After visiting many other local dealerships I ultimately chose koons because my saleaman Rob Miller really went above and beyond and showed me how valuable customer service can really be. He worked with me on with the price point I wanted, followed up on questions that I had, even came to the dealership before they opened to help me because of my difficult hours. Several of the other dealerships I looked at offered the vehicle I was interested at a slightly lower price but their customer service and care didn't compare to what I received at koons. I am grateful for the positive experience and will definitely return to koons for any car buying and service needs in the future.

Brian

May 20, 2014

Outstanding, Joe, Todd and Sheri were great to work with. They made the purchase very easy. Thanks to all of them.

Rachel

May 19, 2014

The dealership was very clean and everyone that I had spoke with was very nice and friendly. Dan rode with us to listen to the sound my car was making and very knowledgeable about the sounds.

Willie

May 19, 2014

My salesmen Graham did an excellent job at getting me in the car I wanted at a price that I could live with !!

Addie

May 15, 2014

Everyone was very nice and helpful, with great attitudes. It definitely made me less anxious about my car problems. Being able to get a ride back to my house so I could get things done while waiting for repairs was fantastic.

Barry

May 15, 2014

My experience at Koons - White Marsh was the easiest and pleasant car buying event of my life. My salesman, Rob Miller, and the rest of your team gave me everything I asked for without the usual hassles of other dealerships. Also, when a problem arose at the hands of one of your vendors, Rob and Koons went the extra mile to quickly resolve the matter well above what I expected. A great job by all.

Georgette

May 14, 2014

Im always taken care of when coming in with my traverse. Ken does a great job and always helps me with anything I need

Christine

May 12, 2014

The only issue I had is that after my oil change and tire rotation, my digital speedometer didn't show up anymore. My husband said the same thing happened last time he brought the car in but he just looked at the car manual to reset it.

Deborah

May 12, 2014

had 930 apt for oil change, took my vehicle in when i got there, was done in 45 min. everyone very nice

Travis

May 9, 2014

Most of the sale was done over the phone since I live in New York. Everyone I spoke to was very helpful and made my first car buying experience quick and painless. Big thank you to Richard and Todd for helping me out with everything.

David

May 6, 2014

Dealership was neat and clean.When I droped my car off earlier that morning roughly just after 5AM I noticed a person unlocking the doors. I approached him an ask if the shuttle was running by any chance? I must say I'm sorry I asked............he was the most ignored person you would ever want to meet.

Mi5zonsn2

May 6, 2014

I went into the dealership this past Saturday intending to browse and not necessarily buy. We were greeted at the door by Mark Stanton. Little did I know he would soon become my friend. My husband and I asked about the Chevy Cruze. We explained I was rather particular and required a manual transmission. Mark took us on a test drive and spent the new couple hours with us. He exhausted his resources attempting to meet my demands of color, price and transmission. I was so thankful we were able to come to an amicable agreement. Mark went out of his way to be courteous and get me exactly what I wanted. On Monday when I was to get the car Mark went so far as to drive it to my job. Mark made the entire purchase so much fun. It was like spending time with an old friend instead of that crazy car salesman you see in the movies. I highly recommned Mark Stanton as the guy to see to anyone looking for a car!

Linda

May 5, 2014

From checking in to the ride to my work, to picking up the car was absolutely smooth going. Keep up the good work.

Lisa

May 5, 2014

This was my first service visit - first oil and filter change, as well as a recall. I advised, Bridget, my service rep, that I would reschedule the recall if needed, as I had somewhere that I had get back to. She got me in and out very quickly, even with the recall.

Polly

May 5, 2014

They made me feel comfortable. The service area was very clean. I was very surprised at the way they waited on me. Very nice,explained all of my questions I asked. They did not talk at me. They talked me. I was informed by email each step they were covering. Each step that was completed. They calle me to give updates and offer suggestions for furture work. Koons of White Marsh is the best !!!

Rosalee

May 5, 2014

I find all the personal are very pleasant. The work is done in a timely manner. If it weren't for driving over 30 miles to get here, I would love the place.

Kimberly

May 3, 2014

Todd said hello and offered insight of what Koons can do to help us have accessories installed at Koons. it was raining and they bought the car inside so I would not have to search on the rain for it. Everyone is extremely friendly and helpful!!

Kenneth

May 1, 2014

I was in a difficult position and normally would have found a shop outside of a dealer for the repair, but when I called and got Ken on the phone, he offered suggestions about how to resolve my problem without a service call. He was pleasant, he was supportive, and he listened. And then he was helpful when the vehicle was finally towed in. I'll definitely continue to come back for service, and probably to purchase our next vehicles.

Christopher

Apr 30, 2014

all I want to say to the sales staff, financing staff, and service staff is thank you for the patience you showed me while I was in the dealership and the awesome personal touches that you guys and gals do for your customers. I would like to send a personal thank you to Debbie, Darla, Rick, and Sheri. you make a really great team keep up the great work for your customers. They listened to what I needed and what I wanted before we even took a test drive. When I left the dealership in my new 2014 Silverado I was very comfortable knowing I had gotten a great deal. Again to my sales team I say thank you.

John

Apr 30, 2014

I am repeat svc customer from lago vista texas. I had a safety related problem with 2000 malibu. Lost all 12 volt power, engine stopped on interstate hwy in Alabama. Got to whitemarsh and called svc and got appt for nxt business day 9 am. Bad ignition switch replaced but no GM help. Same sympton as Cobalt recall. I will followup with Feds as it is identical problem! Happy with koons svc response Chrissy and Brian quite helpful.

Louis

Apr 30, 2014

I found a vehicle that I liked at a reasonable cost. Towards the end of the purchase, I was running late due to work and they hustled up to get me out and to work on time. Much appreeciated.

Roger

Apr 30, 2014

Eric King was a great sales rep. I have been through some rough times and do not have the best credit or financial situation, but he worked hard to make me feel comfortable talking to him and got me in a car that day. Thanks for the help and I will definitely be recommending friends and family to go to Koon's Chevy.

Arnie

Apr 29, 2014

Many thanks for Randy for keeping me informed of the process as my car was being serviced. Running beautiful. Job well done folks!

Susan

Apr 29, 2014

my husband did all of the leg work with the pricing when I came in I signed the paperwork and everything was so rushed I am still not sure how to use some of the things in my truck. I guess that is what the manual is for.

Swannie

Apr 29, 2014

It was the best experience ever. I had went to a previous dealership and was denied, but y'all dealership did everything possible to get me in a vehicle that day no matter what. The dedication and passion at Koons is above expectations!

Jason

Apr 28, 2014

Randy Gittere was pressed on time and got me out with enough time to get to my appointment that afternoon. The service techs didn't rush what they did and everything turned out great. Special thanks to the Service team.

Gregory

Apr 27, 2014

My car was registered immediately, the paperwork was processed quickly and I was able to have a great cup of coffee while I waited. It only took 45 minutes and I was out the door. Overall, it was a very positive experience.

Randal

Apr 27, 2014

As a new client at Koons, I have been deeply impressed with the way service is scheduled and expedited. The level of professionalism is extraordinary.

Saundra

Apr 26, 2014

Cobalt recall. Your personnel were excellent with one exception. I was told that I had my rental for only a couple of hours more and had to leave work in order to turn in the car and pick mine up. They lied saying they had called me the day before. Neither of the 2 numbers they had received calls.

Thomas

Apr 25, 2014

The one Best thing was the people there know me by my name Tom ! I feel that if people know you by name then they treat you differently . Also I know them by name too ! Please keep in mind that Name tags are a very good thing when you are talking to someone .

Naomi

Apr 23, 2014

Darla Medina was very imformative and patient. In the begining I made Darla aware of my financial misteps. This information did not stear her away. Actually it made her even more determined to help. Darla along with the head of the financing department worked beside her diligently in order to have me ride away in a brand new car. Thank you for all for providing a wonderful car buying experience.

Joshua

Apr 22, 2014

All my questions were answered and I was not pushed to commit to anything that I was not willing to.

Joann

Apr 20, 2014

Everyone is courteous and welcoming. The waiting room is extremely clean. I had an 11am appointment but got there ten minutes early. They took me right away and I was out by 11:40am. I always receive great service at Koons Chevrolet.

BethX

Apr 19, 2014

My sales consultant, Rodney McNeal made the whole buying process so easy. After visiting my fair share of dealerships in search for an affordable fit. He made sure I found the car that would best suit my family. AND the process was so quick. Quality customer service is something they really believe in. They have a customer for life!

Alvin

Apr 18, 2014

I had a wonderful experience! My salesmen Jim did an excellent job and was very patient with me! I greatly appreciated his assistance in making a wonderful car purchase.

Justin

Apr 18, 2014

Bridgette was very helpful and very nice. Please fix your coffee machine because it was out of order. the Chocholate chip cookie was good though! Overall, it was a good expierence.

Justin

Apr 17, 2014

Great experience... Originally purchased my vehicle from Kelly Paris last year (with 8 miles) who was phenomenally helpful, and just had an appointment last week for some routine maintenance (at 17k miles). I was in-and-out quickly with no issues at all - I didn't even get to finish my complementary coffee!I was also made aware of a recall on my vehicle regarding the suspension (if I remember correctly). I was informed the part was ordered and I would be notified when it was in so I could schedule the replacement. Thanks guys!

Daniel

Apr 16, 2014

My service was quick and very professional. Everyone was very polite. The only problem is that they are not sure if my vehicle is completely fixed. I understand this is not the Dealers fault. But if there is a problem with the Camaro. then i feel they should fix everything all at once instead of following Corporate directions and wondering if it is fixed or am i going to have to bring it back in a week or 2. I want a dependable car and now i am worried that it will break down when i am out on the road.

Donna

Apr 16, 2014

I had always crenged at the thought of going to an auto dealership for anything in the past. Since purchasing my 2014 Malibu and dealing with Gary at Koons White Marsh Chevrolet that is no longer the case. My recent visit for service to my Malibu was very pleasant. The service team was very polite and attentive. I was made to feel important. The client service area was very clean and the waiting area was very inviting although it was a very short time. My coffee was still hot.....oh I took my coffee with me when I left. Thank You for Caring, Donna Taylor

Kristen

Apr 16, 2014

They had me in and out in no time. Also, the brought my car around for me in the pouring rain. Sweet guys!

Laura

Apr 16, 2014

Greetings,I had been to quite a few car dealerships in the last 3 months and did a lot of research before I made the decision to lease a car from Koons Chevrolet White Marsh. The greatest reason why I chose Koons of White Marsh had everything to do with one of your Sales Specialist Mark Stanton. I visited two or three times and was always greeted with a smile. He never pressured me... not once! That is not what I had experienced in the other dealerships. Mark responded to my numerous email inquires regarding the Chevy Cruze. I decided to lease the Cruze and after all the documents where finalized Mark continued to assist me with different functions on the car to make sure I was comfortable before I drove off the lot. The Chevy Cruze is a great car! I would definitely recommend Koons Chevy White Marsh and salesman Mark Stanton to all of my friends and family. Forever Greatful, Laura

John

Apr 12, 2014

The service was friendly, fast and thorough. I only wish Koons was one of the dealerships that offered oil changes for life and free car wash with service. That would engender my customer loyalty in the future.

David

Apr 11, 2014

When I made my service appointment, Brian H. told me it would take about an hour. His timing estimate was perfect! One hour and one minute, and I'm driving home- completely repaired! I'm impressed!

David

Apr 10, 2014

I was not and I am still not happy about the item breaking on my car especially since it's so new but I do appreciate the fact that your service department at least made some concessions. gm's pArts are incredibly marked up. My likelihood of getting another gm car is very low but my likelihood of dealing with koons is still very high

Taylor

Apr 10, 2014

Service was very good. The salesman explained all the features of the truck and even had it washed, cleaned, and filled up before I left. He was true to his word and got me a finance rate that works. Overall very good experience

Davenia

Apr 8, 2014

My sales rep Richard Demarco of was very informative on helping me with my choice and options to get in a vehicle. I went to a couple of dealership's and he took his time and patience with me and I really appreciate the hard work that he did for me. Friends and family will be recommended for his services.

Patricia

Apr 8, 2014

I was happy with the fact that they were able to find what was wrong with my car and fix it the same day. I took my car in at 10:30 a.m. and I was out before it was time to pick my kids up from school. That was Great!

Thomas

Apr 7, 2014

Everyone is always very nice and personable. The Tech could not duplicate my problem...which was a strange one...so I guess we shall see if it does it again.

Allen

Apr 4, 2014

I was greeted by a very sweet young lady named Maria. Arranged my service appt with Brian Hastmann who took care of everything! No hassles no worries..... Thanks

Eric

Apr 4, 2014

Armando made my car buying experience extremely easy and painless.Honestly the best experience ive had. He was very knowledgeable, up front and honest. Highly recommended.

Jerry

Apr 4, 2014

My family has purchased 7 new vehicles from koons chevy in the last 3.5 years, 3 of which I purchased. I am very satisfied with Koons

Brian

Apr 3, 2014

The service and courtesy are always very professional and done to complete satisfaction. The only problem this time was the work took a little longer than was expected otherwise everything was perfect.

Stacey

Apr 3, 2014

My experience at this dealership was great. Everyone was very pleasant and professional. They did everything they could to meet my needs.

John

Apr 2, 2014

Well I recently purchased a vehicle from you guys and I discovered there was an internal issue. I was provided a rental and my car was fixed with in a week and I received a complete detail of what was done and the issue that I had is no longer a issue. I travel a lot so feeling security in my vehicle is very important to so I am currently vey pleased!

Kathleen

Mar 31, 2014

I was lead to believe my first year of oil changes were free, however I was charged for this one.

Letiesha

Mar 28, 2014

Excellent service! This was my first time purchasing a vehicle and Eric was very patient with me and made sure I was absolutely satisfied with my car choice. He took great care of me through every step of the process. Thank you for the excellent customer service!

Wilma

Mar 28, 2014

Todd and Eric were very accommodating as well as Rick after a rocky start. This is the second Corvette I have bought from Todd. I would definitely recommend Koons.

Trevor

Mar 27, 2014

This is the Eighth Vehicle we have Purchased from Koons andwith Koons Sales Rep. Gene Di'natle ~ Gene is Very Attentive to Ensuring everything about the Vehicle is what the Customer wants, his after Sales "Follow-Up" is FIRST CLASS ! ~ we have recommended a lot Friends and family to Gene and they all comment on their "Pleasant" buying experience from him, they never feel pressurized !

James

Mar 26, 2014

The sale person was very helpful and not pushy, every body there was so friendly and helpful done brought 3 vehicle from there and when I get a new one, it will be from there

Terry

Mar 26, 2014

I would like to say Armando Graham is one of your best saleman out there. He went above and beyond to make my purchase as smooth as can be even with the problems that occurred.

Hopeton

Mar 24, 2014

Went to get coolant flush and fill,service advisers were very professional and accommodating when I ask to see old coolant that came out my car.Great bunch of guys.

Ron

Mar 23, 2014

Everyone was very professional and friendly.. If you could make sure my name is spelled right it's Ron Messman.. they misspelled it on my paperwork I think they spelled it mesdman I was getting courtesy calls about missing my appointment even though I already went.. I guess the name being spelled wrong messed it up ...but other than that everything was great excellent

Dayle

Mar 19, 2014

Brought vehicle in for elec issue. No problem found- like nothing happened. Happily, since they found nothing, I wasn't charged a 'diagnostic' fee. Since, no problem.

Kerry

Mar 19, 2014

Everyone at the Dealership is very nice and answers any questions that you might have. I have been dealing with Bridgett in the service department and she is very nice she contacts you if you leave her a message and she will always call you back when she says she will.

Barbara

Mar 18, 2014

Armando was great. He was so attentive and he went out of his way to make sure I was happy and got exactly what I wanted.

Imani

Mar 18, 2014

Always friendly and willing to help with almost anything. Very honest and hard working group of people. I'm So happy I came to koons White Marsh!

Kimberly

Mar 14, 2014

So, first of all, the word "dealership" makes me think of $$$ and it was alot but I love my Chevy and need it. My regular mechanic could not fix it so I had no choice but to bring it to you. I have always had good customer service at dealers but Brian went above and beyond!! He talked to my friend, was patient with explaining things, worked with us on the price and threw in a bit of humor. Your staff were nice, professional and upfront about everything from the first contact to Cashier. I felt welcomed, like you were taking care of me and my car, your mechanic spent the extra time to get it right and I am confident my car will last me a couple more years. I will come to our dealership when I'm ready to replace this car. I want you to use my comments, we need to hear the good stuff more!!

Johnnie

Mar 13, 2014

Great people to talk to and Mr Brian Hastmann explained everything that was done and what needs to be done.

Lafathia

Mar 13, 2014

Lamont treated me as a valued customer I would recommend my friends to see Lamont anyday. He was a very good salesmen.

Thomas

Mar 10, 2014

Everybody was great ! Got me approved with a great rate Dave my salesman was extremely helpful I will continue to shop at koons in White Marsh

Charles

Mar 8, 2014

I had a 9am appt. When I pulled up to the service dept I was waited on right away. The service rep. Brian Hastmann, asked a few questions, and had me in and out by 10am. The waiting room, was clean and comfortable, which I think is a positive reflection on the dealership, as well. I will recommend Koons, to my family, and friends.

Russell

Mar 8, 2014

everything was fine, the only negative thing I can say is that I lost my $1.50 in the coke vending machine while I was there.

Zachary

Mar 8, 2014

Brian Hatsmann is an excellent service writer and very clear when asking questions. The whole dealership is a wonderful atmosphere!!!

Ryan

Mar 7, 2014

I was 20 minutes late for my service appointment, and to be courteous, I called ahead to let the person at the service desk know. This person was understanding and told me to come for my appointment anyway, and when I got there, he assured I wasn't that late (even though I really was). Perhaps the circumstances would have been different if the service center was very busy at that moment, but nonetheless, their understanding was much appreciated after a long day.

John

Mar 5, 2014

I ask for Brian Hastmann when we need service done. He is always very helpful and polite. He goes out of his way to help us.

Tracey

Mar 5, 2014

This is my fifth vehicle I have purchased from Koons and each time has been a great experience. They are a fantastic dealership and they made my buying of a new car very easy.

Angela

Mar 4, 2014

Everyone at Koons were very knowledgeable and friendly especially Brian and Charlie at the service counter. It was a great experience.

Christoper

Mar 3, 2014

Its like a second family. You can email anyone about an issue and they will get straight back to you. We are looking forward to our next car being from Koons also.

Craig

Mar 2, 2014

Came in for oil and filter service. Car was completed quickly. Just had to wait for service to give paperwork to the cashier and never got a copy of my free inspection results. Also, tire pressures were adjusted on hot tires, so when the tires got cold, they were underinflated.

Larry

Mar 1, 2014

Lamont was very welcoming and knowledgeable. Rich also was helpful when we picked up our car the next day. This is our second purchase from Koons... One from Rich and one from Lamont and we will definitely be returning the next time we need a car.

Rodney

Feb 27, 2014

I was scheduled for a five hour repair. The service advisor offered a shuttle ride home. I refused, stating I would prefer to wait. I just didn't want to travel back and forth between the dealership and home. To my surprise the repair was done in approximately three hour. I greatly appreciate the service advisor and the expert tech that preformed the work . They went above and beyond to provide extraordinary great customer service. They both should be commended and compensated for their efforts.

Kevin

Feb 26, 2014

Everyone was very nice, nothing pushy. The last experience buying a car at a different dealership was not a good one. We would definitely buy again from Koons Chevy. :)

Neil

Feb 26, 2014

Koons Chevrolet of White Marsh,Md is to me a great experience, They are very patient and treat their customers with respect and they don't give anyone the run around on any matter, They're very up front and truthful with their customers and are willing to solve any problems that may occur!!! So yea Koons of White Marsh are customer satisfaction !!!

Rob

Feb 25, 2014

It is always prompt and professional. This is where my entire family brings their vehicles. It has become a tradition.

Frank

Feb 21, 2014

Being able to get the knowledge necessary to make "just" the right purchase for my vehicle needs is a huge plus for me in deciding what works for right now as well as addressing trade values for down the road. The Koons staff is always on top of their game when it comes to sharing that knowledge with their customers.

Victor

Feb 21, 2014

Staff was very friendly and caring. Process was smooth and quick. My sales advisor, Lamont Anderson, was very attentive, professional, kind and proper. Showroom was clean and inviting. Thanks for making my first Chevy experience a pleasant one so far!

Darleen

Feb 20, 2014

Service Man Brian was great - it was an emergency repair that occured the same day and he got me squeezed in and fixed right away!

Estelita

Feb 19, 2014

I called Monday 2-17,2014, Holiday, for Oil change appt. The receptionist check the schedule, you have a 10am open that day, I came in took only about 30 to 45 minutes and I was done. Perfect.

Milton

Feb 17, 2014

Upon inspecting my receipt, I noticed a $45.00 Service Charge. Upon asking about the cost, I was referred to a sign that was posted on the counter top. I was very surprise of the cost. I STORONGLY believe that the services fee should be posted in the area that you check your vehicle in and the Service Advisor should also informed you. Although, my cost was waived after I inquired about the fee. The service cost was about the same price as equipment. My wife have a Mercedes, the cost at the dealer is $25.00. Very SHOCK of your fee.

Helen

Feb 13, 2014

I am always satisfied with the service I receive at Koons. Not only do they do a great job but i'm treated like family.

Brent

Feb 12, 2014

I found the service coriander Brian did everything he could to make sure I was confortable and taken care of. He contacted me with updates and delivered as promised. I appreciated all he did for me. Koons should feel lucky to have him working for them.

Karen

Feb 11, 2014

Everyone was very nice and helpful. They explained the entire problem and how they would go about fixing it. They even found other problems I didn't know about, that other dealerships never told me.

James

Feb 9, 2014

They were very friendly. Not pushing any vehicle on us. We came in and knew what we wanted and the price we waned to pay as far as payments and they were able to keep them just as we wanted them.. My wife and I have purchased a vehicle in the past from Koons, we will more than likely purchase again in the future if we need another vehicle.

Donald

Feb 7, 2014

Everyone was customer friendly and listened to what I needed done and ensured that everything was taken care of! Thanks!

Ella

Feb 7, 2014

Your management team is excellent worker and Mr. A Graham was the best sales person you have their. I will tell a lot of people about him, I appreciate his help and getting me a new truck thank you

George

Feb 6, 2014

Ken and his fellow associates have done a very timely and thorough maint./svc. on my vehicle keeping me informed "how goes it" as to the vehicle operational status and what will be need to be looked at in the near future

Janet

Feb 5, 2014

It is always a pleasurable experience as the service employees are friendly and efficient. I am able to get appointments that are suitable to my schedule.

Jerry

Feb 5, 2014

In the last three years, our family has bought about 7 new vehicles from koon chevrolet. That ought to tell you something.

Jeanne

Feb 4, 2014

I was very displeased with the fact that we were charged for wheels on our new car. I also was displeased with the fact that when my husband asked if they had all weather mats for the car instead of carpeted mats for the car the sales person said yes we can get them. They did not state we had to pay extra for them which I realized later after we left the dealership with the car.

wayne c

Feb 4, 2014

Had a great experience at Koons Chev----.bought a used Honda--car was in great shape--my salesmans name was Lamont Anderson---he was very kind and new a lot about the car. I had some bad experiences with JONES of Belair. I would recommend this dealership to anyone.

Carl

Feb 3, 2014

My salesman, Joseph, was very quick to respond to my questions via email before I even walked into the showroom. Everyone was very pleasant. Joseph was knowledgeable and helpful. My car buying experience was a very good one. And if I had the money I would come back today to buy another one!

Marquis

Feb 3, 2014

It was great except when my car was ready no one informed me where my vehicle was to pick it up.

Karen

Jan 31, 2014

Appointment was for a routine tire rotation, oil change and in the past I've always been asked if there's anything I want them to look at and afterwards I get a brief, general statement about my vehicle. None of that occurred. Also, I had to sign four sheets of paper when I left. The staff was very courteous.

Mark

Jan 31, 2014

Rich and Nick were extremely helpful. They really made sure I got the vehicle I wanted. Sheri was very good at getting me financed for the plan that I wanted.

William

Jan 31, 2014

We wanted to get mud flaps for our Chevy Cruze, but we have the RS package & the stock flaps don't fit that model.But Gary did his best to resolve it, and is looking for after-market products for us. The cashier & service people were wonderful too when we dropped the car off for the coating & protective work on the upholstery.You have a very efficient operation here & we've already told folks we work with that you're all great to do business with.The Thompsons

Tony

Jan 29, 2014

From the moment I drive my vehicles into Koons Service department, everyone is very pleasant and goes above and beyond!! Truly awesome Customer Service!! Thank You All!

William

Jan 29, 2014

It may be time consuming but it's worth it ... I love when I get in my car after I come from there. It feels like it new

David

Jan 28, 2014

The service guys took great care of me. Always do. Charlie took the time to explain things to me and got me in and out very quickly! Great group of guys there! Thank you!

Linda

Jan 27, 2014

My car was serviced immediately and was on my way promply when finished. I have stopped twice without an appointment and was helped immediately. Thank you.

Raymond

Jan 24, 2014

Sales person was very personable and was able to answer our questions. She did a great job of serving us. She helped us find the car we wanted.

Thomas

Jan 24, 2014

Took my car into the shop immediately and completed the work in less than the quoted time frame. They were very friendly and courteous. All of the parties that I dealt with were very knowledgeable.

Paul

Jan 22, 2014

My car was in for scheduled maintenance , I was informed of the need for a brake flush , air filter , & a cabin air filter, The work was done in a reasonable amount of time & the car was returned to me in good order. My experience with Koon's service department dictates that I have only good things to say

Ronald

Jan 22, 2014

I couldn't have received better service or had a better buying experience than I did at Koons Chevy in White Marsh. My salesman, Rich DiMarco, was very friendly and extremely easy to work with. Him and Tim Berg made me a Koons Chevy customer for life.

Camaro Fan

Jan 10, 2014

Found car I liked on Cars.com and emailed them. It was around Xmas so I'm sure, like other dealers, they were very busy. Within 24 hrs, I was emailed several times. I called them the second they opened and was quickly transferred to a nice, helpful internet sales specialist. Unfortunately, car was already sold. This was my only gripe, that they didn't keep their online inventory up to date. I was quite disappointed. The sales rep was apologetic and searched the premises to confirm if car really had been sold. She said she would have another rep contact me to find another car like that one. Not long after, I got an email & call from another rep (Mr DL), requesting specific details for my dream car. He was going to search his sources. We remained in contact, however, I did find the car, close enough to what I wanted, a few days later from another Cars.com dealer. I emailed the KCWM rep to inform him. They are the only dealers I felt were so invested, that I wanted them to know, to thank them and inform, if I'm ever looking again, I will contact them.

Richard Essel

Dec 31, 2013

over all saleman was very knowageable and enjoyable to work with Rob made our transaction very smooth and we are very happy with our purchase

Lena

Dec 28, 2013

Always a pleasure to be greeted by the service staff. I always have my daughter with me and she is greeted with kid oriented conversation ( she is 5) by staff and she loves it .. Thanks for taking the time out with your future customer !!! LOL

Janel

Dec 27, 2013

John W and Brian H. took REALLY good care of me. At one point, I had to tell Brian to stop stalking me. He kept me very informed of every action taken with my car. I did not purchase my car from this dealership, however I wish I had. I have never experienced this level of customer service in my life. Not only did they contact me during the process they continued to stay in contact with me afterwards. They literally held my hand to assure me that things would be okay with my car repair. Initially, I was frustrated that my 2013 Camaro broke down 63 days after purchased, but these guys made sure I was completely comfortable during this circumstance. I can't say how much I want to thank them for their professionalism and their need to go above and beyond. I truly believe that SEVERAL dealerships could learn a lot from these gentlemen. This is how you earn repeat customers. If I had to state one disappointing factor about my interaction with Koons its the fact that there will be other problems and I will not have these guys to deal with.

Sharon

Dec 27, 2013

Greeted very friendly upon arrival. Service was explained in detail. Oil change was completed quickly. The facilities are kept very clean. Waiting area is very comfortable and clean.

Susan

Dec 24, 2013

It is not easy for me personally to find time to come and sit at the dealership and can be difficult to get an appointment unless you really plan ahead.

Timothy

Dec 24, 2013

This year I bought a 2014 Silverado 1500 to replace my 2003 silverado 1500. There was an issue with the cooling system (Cooloing fan runing on High and temperature gauge malfunctioning) that has been on-going since the first week that I have bought the truck. I dont blame the dealership for this extreame embarassment and pain in the but, I do however blame Chevy's quality control process. I say this becase this problem presented at 500 miles then again at 700miles then again at 1500 miles and finaly the last occurance was at 1800 miles. First the Dealership was told by Chevy to change a sensor, then clear some codes and finally replace a computer. While I am very happy with the dealerships handling of this issue and thier customer service (rental car and taking time to talk to me and following up with me) I am not confident in the vehical any more. I am hoping that the dealership is succesful in working with Chevy to buy back the truck so that I can replace it with a new one. If Chevy does not help a loyal customer like me on this issue then this may be the last Chevy I buy. What would make me extreamly happy is to have the Z71 version of my truck. Same color (black) with the navigation package. I feel that this is a fair compensation for this trouble I have gone through and I definately would not mind braging about how Chevy made this right and Hooked me up with some extra features for my trouble. As it stand right now I dont think that any of my friends or family would consider a Chevy but I am sure if they heard how I was compensated after they may change thier minds. I have spoken with John at Koons and I really do think that he is working to make this situation right but I also understand that Chevy plays a role in this as well. To be honest I have been embarassed by this purchase becasue no one wants to have to explain (over and over again) why thier brand new $40,000+ truck is in the shop already. Additionally, I have lost 10 hour of pay/time off as a result of this issue and I have lost confidence in the truck. So to Koons, Great Job keep up the good work and to Chevy please make this right. ThanksTim Meyer

Melissa L

Dec 21, 2013

Although the internet price which caused me to drive from Delaware was different when we got to the dealership... they worked out a great deal for us. Our sales person Eric and his manager Tim were professional and courteous and listened to our needs. We worked through to a compromise that was good for us.

Scott

Dec 20, 2013

Three dealerships had an equal opportunity to sell me a car. I told all three dealerships what I wanted to buy. Only one Salesman, Eric King of Koons Chevrolet in White Marsh, found the car I wanted and gave me the price. I bought the car. Thanks again Eric, I really like my car.

Mark

Dec 17, 2013

Rob was outstanding, I came in with a pre approved loan but he was able to get me a better deal through ally. When I explained what type of vehicle is was looking for and it's intended purpose, he knew exactly what to show and walked me through all of the cars features. He was very knowledgeable about the vehicle I purchased. Thanks Rob.

Mr. G

Dec 16, 2013

I came in on my own to look at a vehicle for work. My salesmen, Rob Miller, assisted me in finding a GREAT used Impala! Heated leather seats, greaty condition, and ran like new! He made the buying process extremely fast and painless. I was out of there in UNDER 2 hours!!!!! Fastest and most laid back and fun experience I have EVER had! Will be back to buy a vechile from him again!

Mr. Johnson

Dec 16, 2013

Starting off, it was snowing. I wanted to get a vehicle to tow behind my camper. My son and I worked with Rob Miller. He walked the entire lot with us as it snowed looking to help us find the exact vehicle we wanted! Both my son and myself said it was the best experience we have had to date. My son liked him and I was very pleased at how easy Rob made it for us! We will be back to see him again!

James

Dec 11, 2013

I have been in the service department twice in the past three months. Very pleased with how repairs were handled. Very professional staff.Comfortable waiting area.

Juan

Dec 10, 2013

I went into the shop at around 5:45pm to replace a head light on a 2009 Malibu. I knew that the whole front bumper had to be removed, and I didn't think they would do it so late. However, they took the car in and did a wonderful job!! Really appreciative!

Linda

Dec 9, 2013

I like the easy way you move into the garage & someone comes out to your car almost immediately to assist you. The waiting area is very nice. Also I like how they come in to get you & show you to the check out area. Everyone is very pleasant & professional.

Erin

Dec 7, 2013

The service department scheduled me promptly when I called with my issue and began work as soon as I arrived. Ken worked in very hard to ensure that the issue was resolved in a timely manner and done so correctly. I was offered a laner car which was not necessary but appreciated.

Traci

Dec 5, 2013

We drove from Richmond . It was worth the trip. Staff was amazing. Buying a car is not the most fun process but everyone there made the experience quick and easy. Again the staff was amazing!!!

Sherell

Dec 4, 2013

The staff were very friendly and attentive. Ms. Kelly Paris was my salesperson and she and the sales team were GREAT. They understood my personal situation and helped out a great deal. The team at this location gave me hope when i did not have any! I will refer every person i can to Ms. Paris and to the Koons Whitemarsh dealership.

Karen

Dec 3, 2013

The ride along with your mechanic was successful in identifying the "klunk" I've been hearing for some time. Warped gas tank, to be replaced later this week. Great!

Marika

Dec 3, 2013

My experience was great. Service was performed on my car in a timely fashion. The waiting room was also very comfortable. I loved the fact that there was wi-fi access so I could work on school work while I waited. Koons will be my dealership of choice in the future.

David

Dec 2, 2013

We had excellent customer service from the sales rep, Kelly Paris, to the financial department manager, (she was extremely nice and knowledgeable, unfortunately, I can't remember her name!). We got discounts and great service! Thank you!

Kenneth

Dec 2, 2013

Outstanding, they were kind and very helpful. And I look forward to years of service from them. I have become a loyal Koons Customer because of Dans nonstop persistence to find and fix my problem. Thanks!

Warren

Nov 28, 2013

I looked extensively and must say that Graham, my salesman, was very efficient and worked extremely hard to get me the deal that worked for me. I was very pleased.

Adam

Nov 27, 2013

Awesome service !! My car was still under warranty luckly!! Had a engine problem koons stepped up big by lining a rental car up at the dealership when I got there made it completely easy and made it home in time for dinner with the family. Thanks koons !!

Jonathan

Nov 27, 2013

This is the second car we have bought in a year from Dave Lawrence at Koons Chevrolet in white marsh & we would do it again and again. They always give us the best deals and financing available. They are realistic and still optimistic. I recommend them to anyone who asks.

Karen

Nov 27, 2013

Was greeted right away after pulling in my vehicle. My service manager was couteous and polite. Always pleasant whenever I have to come in for service. Will recommend service department to fam and friends.

Katie

Nov 26, 2013

Very quick and pleasant experience. I came in for an oil change and they did a quick check over everything in my car. Didn't wait long at all for the oil change. Very pleasant staff.

Darlene

Nov 23, 2013

Very pleased with my experience buying a new care from Koons White Marsh. Graham Engleman, my Koons sales consultant, treated me with dignity and respect (I am a woman and Graham didn't automatically assume I was uninformed when it comes to cars) and explained everything to me in detail and answered all my questions to my satisfaction. Would not hesitate to recommend Koons and Graham Engleman to friends/family!

Erin

Nov 23, 2013

Rob Miller was super nice and helpful. He made buying a car stress free and enjoyable. He was very personable and helped us get the deal we wanted. Thank you!

DJ HailMary

Nov 20, 2013

Today I worked with Jim who assited me with perchusing my first car. It was a great experience, this service was on point. I would recommend Jim and Koons to anyone who is searching to purchase a car.

RutRo

Nov 14, 2013

Had a chatter when the brakes were applied lightly. They fixed the problem, was back home at 9:30.

JWR

Nov 9, 2013

My sales consultant was Eric King. This dealership was extremely helpful in getting me into a great pre-owned car. This was a repeat visit. I was satisfied both times!

Allison Menchen

Nov 8, 2013

Rob was very helpful and made the truck purchase easy. We would recommend him to our friends.

Louis Menchen

Nov 8, 2013

Rob did a great job and explained everything in a very clear concise fashion.

Dollree W.

Nov 7, 2013

I needed a new car and had shopped several dealers unsuccessfully due to too many pushy, fast-talking tactics. I went online and, based on what I saw, decided to try Koons Chevrolet. Glad I did. My salesman, Lamont Anderson was The Best! He drove my Moms and I to the other lot and tirelessly showed us every vehicle I wanted to see for well over an hour or so. This was no small deal as he had a nice little walk back to the showroom to get the key each time! He answered all our questions completely, understood I had also done my homework and knew what I wanted, used no pressure tactics and was extremely patient as I finally pondered back and forth. I appreciated his make sure the customer is happy approach and felt he genuinely cared that I got everything that I wanted and was totally satisfied with my vehicle. Plus I ended up with a really good deal to boot! Needless to say I LOVE my new Traverse! I would definitely purchase another vehicle from Lamont and recommend him to anyone for an enjoyable car purchasing experience!

Frank

Nov 4, 2013

Just wanted to say that I have been looking for a car for about 2 months. I found a 2013 Camaro listed at Koons Cheverolet of White Marsh. I emailed them for information and was followed up by Rob Miller who was very helpful and convinced me to drive 1 1/2 hours to Koons and see the car, best move I could have made. Rob greeted me when I arrived and was extremely professional and helpful. Because of Robs help and the feeling of trust he created I purchased the car. There are a few items that need to be taken care of on the car and If it wasn't for Rob I wouldn't have purchased the car. It was his trust and asurance that the car would be perfect when I picked it up that closed the deal. I highly reccomend Koons Chevrolet!

The Bloodsworths

Nov 4, 2013

We are an older couple who has been taken advantage of in the past. My husband and son went out looking at the Equinox while I was at work. Both of them fell in love with it and insisted that I come back after work before it sells. They introduced me to Rob Miller who was the greatest salesmen we have ever dealt with. We bought the vehicle from him that night. It has been one of the best vehicles we have ever owned. We got the 4 cylinder for gas efficiency. It has been a small adjustment going from a 6 to a 4, but a great move for the long term. You have to come see Rob for your vehicle needs. You will never see the car buying experience as painful ever again! You will also have more laughs then you have ever had at a dealership.

Oliver

Oct 29, 2013

Looking to trade and located the vehicle I wanted online. Made an appointment with Internet Sales Rep and Jim Cropper greeted me when I arrived. I wasn't there to see him but he was very helpful anyway. I was lucky because Jim was asked to work with me. A very satisfying experience! Jim went into action and had my vehicle appraised while he located the vehicle I wanted. The 2013 Camaro SS was not on his lot but he explained he could have it there the next day. In the process of shooting the breeze and finding a similarly equipped Camaro SS to show me. Jim found a 2014 Camaro SS on the lot with the same options. He asked would I be interested in the 2014 if the price was right. Jim worked the Sales Manager and put me in the 2014. Thanks Jim!!

Kahl plumbing and Heating

Oct 22, 2013

Shopping for a new car for my daugher. came on lot and met Jim cropper and told him that i have been shopping for 6 weeks and what can you do for me. Jim went through his process and was informative with the car and made me feel like he was working for me. I would recomend jim and koons to everyone looking for a car, truck, what ever. Many of the other dealers in the area have been calling me and i have said that i have made my purchase. Thank you Jim, and Koons.

Sleeper V6

Oct 22, 2013

I came in to purchase a V6 Camaro. I wanted to have a nice white one with stripes. I worked with Rob Miller (who deals with aftermarket performance as well as accessories for trucks) and he helped me pick out something one step better. I got into a 2013 Silver V6 Convertible!!!! It had a lot of power, but it didn't have the sound I wanted. He got me an exhaust and intake added on, and a few days later gave me the best sounding V6 around! People think I have a V8! Very laid back, a ton of fun to work with, and just an all around great experience. GO SEE ROB FOR YOUR TOTAL AND COMPLETE SATISFACTION WITH PURCHASING YOUR NEXT VEHICLE!!!!

Laura KJ

Oct 20, 2013

Excellent experience. I give a 10 to "Charlie". He treats every customer with respect and prompt service.

Mark S.

Oct 20, 2013

Picked up a slightly used Ford Mustang a couple of days ago, best car buying experience I've ever received. You can't find a better sales person than Gary Harris. All other members of the team at Koons White Marsh Chevrolet were the greatest. As a 25+ year military vet who has car buying experience throughout the US and overseas, I have to say that Gary is the best when it is that time to make your decision on purchasing a vehicle, makes you look forward to the day when you have to go back for another car.

Nick Mannion

Oct 19, 2013

Came in to Koons Friday 10/18. Met Jim in the parking lot and he showed me multiple cars. Process was very smooth, settled on a 2010 Toyota. I am happy customer.

Steve

Oct 19, 2013

Jim was great he helped from from the first online question to the close of the deal. The time and curtiousy Jim show was above and beyond what was expected. I will refer everyone i know looking for a car to Jim.

Greg Tankersley

Oct 16, 2013

Jim provided excellent no hassle butying experience. hONEST AND STRAIGH forward. RECOMMEND TO EVERYONE. CALL jim!!

otis wilson

Oct 15, 2013

Gary was very informative and knowledgeable during my car buying process.

Aeron Tokosch

Oct 14, 2013

very impressed with the customer service and care our salesman Gary showed myself and family.made a long day very pleasant. Manager also very pleasant and helped greatly to meet our needs.

Danielle Frederick

Oct 14, 2013

Very happy with the response time from Rob Miller and the time he took to go over things. Also there was no pressure in the buying process which made it less stressful and a smooth process. Thanks Koons!

Mathis

Oct 14, 2013

I could not have asked for a better experience at Koons White Marsh. The sales consultant, Steve Valentine, was very knowledgable and very patient. He made me and my family feel welcome. He took the time to get to know me and was able to answer all of my questions. The whole car buying experience was enjoyable. Thank you Steve!

ADAHL

Oct 11, 2013

I had a great experience purchasing my 2013 Chevy Silverado! Steve Valentine, Sales Represenative, was very personable and extremely helpful during my purchase!!!

Amo

Oct 11, 2013

Let me start off by saying that if you are in the market for a vehicle, Koons White Marsh is the place to go. Let me follow that statement up with Rob Miller is DEFINITELY the salesman to see. The easiest, most relaxing experience I have ever had. He was able to get me into a new cruze when no one else was able to get me into anything but used trash. I LOVE my new Cruze and appreciate Rob and everything he was able to do for me!

Laura Creager

Oct 11, 2013

Excellent customer service!! Was approach in minutes of arriving to Koons Chevrolet. Steve was very polite and helpful. Would recommend Koons Chevrolet in White Marsh for your next vehicle purchase.

Victoria

Oct 10, 2013

This is my first time buying a car, new OR used and it was simple!!! The cars were well organized on the lot, they were clean, and the dealership was clean and well layed out. Rob Miller started my car buying experience by communicating with me via text to see if this dealership had the cars I wanted to see. He was funny, prompt, and courteous! As I was driving in (without an appointment) he called me to check in, hoping that he'd see me. As I was not from the area, and become easily lost, he actually came outside and stood in the pouring rain to make sure that I parked my car in the correct area! He didn't even have a hood or umbrella!!! He immediately double checked what I came to view then took me through the dealership pointing out the brand new corvettes :) Then I had a thorough look at the car I came to see, as well as a comparable model that I didn't even realize might suit my needs! Rob stood in the pouring rain for at least 30 minutes while I debated back and forth between the two models without complaining or rushing me once!!! I got to look at a showroom model, then I test drove the model I thought I might buy (the one that Rob had showed me actually!). Rob is the perfect salesman for someone looking to buy a new car without pressure. He is on your side for finding you something that fits all your needs and wants! Even something as silly as color and a cargo net! In the end I purchased the one that Rob had recommended because even though the body was a few inches smaller, the car came with all the features of the fancier model for the same price! (And the color was nicer too ^_^) I would highly recommend both this deaership, and especially Rob Miller, for your car buying needs!!! You will leave happy!!!

matt

Oct 9, 2013

my expirence was very nice. all the sales peolple were very knowledgeable and friendly. the facilities were very clean.

Sylvia Scribner

Oct 8, 2013

Again, I' m so bless to have purchsed my 2012 Impala from Koons Chevrolet of White Marsh. Everyone was so nice and hepful to me. I do want to thank Debbie for calling me out of the blue, Steve and everyone else. I am so happy!!!!!!!!!!!!! Most of all "ALL THE GLORY BE TO GOD"

Jimmiejet

Oct 7, 2013

This was one of the best experiences i have have in buying a truck

Ms. Dance

Oct 7, 2013

Mr. Rob Miller was a excellent salesman very patient and considered may opinion he gave the very best purchase possible and i would come back to he in the near future for service.

The Chevy Family

Oct 7, 2013

I dealt with Rob Miller when looking at trucks and ended up buying a Silverado from him. He never once pressured me into buying, and gave me and my wife a very laid back and relaxed experience. we were BEYOND completely satisified to the point that our family has purchased 2 other vehicles from him. He is by far the greatest salesman we have EVER dealt with. We will be dealing with him for the remainder of our vehicle purchasing lifetime. SEE YOU SOON, ROB!

Alvin Chambers

Oct 5, 2013

Jim Cropper was great. Got me what I wanted, was extremely professional and curteous. The "Looking" took longer than the process he was so effective. I recommend anyione in the market for a car, no matter new or used. Make or Model. Definitely GO TO SEE JIM!

Jean & Lawerence

Oct 5, 2013

Eric worked with us to have the process go exactly as we wanted. Eric took the time to understand our needs and review the car with me. We will continue to come back to this dealership

Veronica,

Oct 5, 2013

excellenty sales person, time was short and was not an all day process. I would recamend Jim Cropper to anyone wanting to buy a car. Great Job.

"DonnaH" driving enthusist

Oct 1, 2013

Great service, clean facility and caring people. Best experience ever. Got what I wanted on my terms thanks to Rob Miller. Love my 2013 Chevy Cruze LTZ model.. It gives me the best of all worlds, great handling, good fuel economy while providing the extra feel of comfort and quiet in a mid size car. Something other dealers said could not be found. Rob, you were right! I will return to purchase another new car in future. Service department is definitely a 10! My convenience and satisfaction is their priority. This dealership really does provide the "best experience" Would highly recommend.

Cynthia Stadelmeier

Sep 28, 2013

Rob Miller was my salesman when I bought my 2013 Equinox. I was not certain of exactly what I wanted so, Rob let me test drive several vehicles to be sure I got into what I was most comfortable with. He was very patient with me as I wavered back and forth between vehicles. I am 100% completely satisfied with the job Rob and "his shadow" Chris did for me.

Erin Snyder

Sep 28, 2013

I recently purchased a used car from this dealership with the assistance of Steve Valentine. I feel that it was a very great experience and I found my consultant quite helpful in getting me the assistance I needed. I highly recommend coming here to purchase a new or used car here ,I had no troubles whatsoever in making my purchase and it was a quick easy process. Also great customer service.

Shane

Sep 28, 2013

My sales agent Zach Rhodes gave excellent quality service and was able to assist me with every question I had and answered every one of them to my complete satisfaction. I would highly recommend dealing with this particular sales agent. He did everything possible to get me in this car and I couldn't be more happy and satisfied. If I ever come back to this dealership down the road I will be sure to ask for Zach Rhodes again.

D.P.

Sep 25, 2013

Very good price for the Prius I bought. Staff is great and sales guy (Jim) did awesome. No pressure and easy process. Highly reccomend them!

Dion tucker

Sep 25, 2013

Eric and Claron were super in getting us approved! A great experience. would come back!

Russell and Nyoka Cochran

Sep 25, 2013

Me and my husband were on our way off the lot of this dealership until we met Lamont . We did not feel we could afford a new chevy truck but Lamont made it happened and he helped with having the leather seats installed .Lamont made us feel very comfortable and that he really cared about getting us . Lamont would be a great asset at any dealership.

KDBurch

Sep 23, 2013

Bought a 2006 Ford Mustang and we had the best salesman, his name is Rob Miller. He was helpful and couteous and extremely nice. We had a very good experience with this fine young man. We would definetly recommend this dealership to our friends and we would definetly buy another car here.

Silveradoguy

Sep 23, 2013

I worked with Rob who is their truck guy. He was able to answer practically EVERYTHING with not just the truck, but the accessories as well! He was the most knowledgable guy I have ever worked with when it came to knowing the vehicles inside and out and their capabilities. I purchased a 13 Silverado from him.

Brittany & Larry Brown

Sep 21, 2013

My sales person was super!! Really took his time to understand our needs.

Camaroguy14

Sep 21, 2013

A fair and friendly dealer. staff was very friendly and helpful.

GregC

Sep 21, 2013

Pleasant experience in buying my car: salesman was courteous and personable.

M.N

Sep 3, 2013

Me and my husband purchased our forth vehicle from Koons Chevrolet but this is the first time we can say we had a very plesant experience from start to finish with Lamont . If you are buying from Koons see Lamont you will love buying your next vehicle .

linolucci

Sep 1, 2013

Spoke to Rob about a Colorado. I know they are hard to get. He found 2 2012's and sent me the information. He also told me he would not lower the price. They have already depreciated in cost. One thing he mentioned was to beware of Nissan trucks. He said they had many complaints probably because of the tsunami I am guessing. We never came to an agreement and everything was done by email, which I liked.

buyer from Baltimore

Jul 1, 2013

The buying process was slow, it took me 5 hours from start to finish and I had to come back next day to finish cleaning the car which took two more hours !!!!

Michelle

Apr 17, 2013

I had a few issues with my new purchance, as soon as i brought the issues up to Christain and Brad in the service department they were resolved extremely quick! Everything was fixed and I was back on the road. Both Brad and Christain were the best at customer service, you couldnt ask for better! Thank you guys!

rocknroll

Dec 15, 2012

beware they are advertising a very low price then you go in and find out they are charging you the freight charges again ....this is violation of Maryland law!!!!!!!

TH1CK

Oct 31, 2011

Bottom line, I was looking at a 2003 Trailblazer, and left with a 2005 Nissan Pathfinder, fully loaded, and we LOVE it!!! Sales People were excellent. The Truck is better than expected, HAPPY FAMILY, ROLLIN'!!!