Used Cars for Sale at Koons Silver Springs Mazda in Silver Spring, MD

Gary

May 2, 2016

Made a service appointment via their website, very easy. Was greeted by the Service Manager as though they were awaiting my arrival, very friendly and professional. I received an e-mail when the service was done -right on time as promised. Everything was done to meet or exceed my expectations.

Juanita

Apr 27, 2016

I had the BEST buying experience with Koons, Silver Spring! In fact I waited several weeks to give the review because I felt something must be wrong! The sales consultant, Peter Fosah was patient and professional, even though I was the last customer in the dealership that night. Even the finance manager was pleasant to work with. I paid the price I expected and got more for my trade than expectedWhat more can you ask for? I love my Jeep and the pleasant experience buying it from Koons. Ive already referred a friend.

BethBP

Apr 21, 2016

After extensive internet searching, I contacted Koons regarding the 2016 Ford Mustang Convertible I found listed on Cars.com. Andy Kohn contacted me provided me with detailed info regarding the car. His efficient, professional manner and hard work won our business. I highly recommend Koons Silver Spring Ford!!!

kc

Apr 15, 2016

I Love my Koons Ford Edge. The sales people were so helpful and did everything they could to get me in a car at the price I was looking for. I will always recommend Koons Ford to anyone if they want good service and great prices.

Charlie9

Apr 15, 2016

Koons Service Department is top notch. The team is professional and works with their customers to answer questions and to expedite service.

Dave L

Apr 8, 2016

Car needed to back in. Felix Rosa went out of his way to apologize and then make sure it was corrected. Period. It is a high mileage vehicle and was having a suspension issue. He was respectful that I did not want to put unlimited $$$ into the vehicle and worked to get it fixed properly with out unnecessary parts.

Adaj

Mar 8, 2016

I'm satisfied with their service and customer support. Koons have an amazing customer support you don't have a hard time finding and buying a new or used car. I would greatly recommend KOONS for their excellent service.

DMC Silver Spring

Mar 6, 2016

We bought our 2016 Escape from this dealership after a month of research and shopping. I contacted or visited 12 dealerships in the DMV area and Narh Cantor gave me the best price and customer service. We love our new SUV and are thankful for the painless experience. Also make sure to ask for the drive out price and use cars.com to find the stock number and model that you want.

Troy, G

Mar 4, 2016

Noons, is A++, in my book. They turned my frown upside down. I was set on a price I wanted to pay for a used vehicle and after a little tense moments of back and forth, we settled on a deal that was good for me. I am extremely happy with my purchase and if wasn't typing this from my phone, I would give them high marks across the board but I am unable to do so!! Thanks Koons for the great experience

Fatu Sonii

Mar 4, 2016

March 2, 2016 was my first visit to the Dealer shift since I purchased my 2012 Infiniti G37x. I will always go back for oil change and any other services that my car may require. The staff were very professional and I had a wonderful and quick service. Will highly recommend Koons to family and friends.

Navigator, Mustang, F-150 owner

Feb 28, 2016

My experience with the service department for my warranty job was outstanding. My tech, Jason Moneypenny, knew so much about my vehicle he could have fixed it blind folded. Koons Silver Spring really has it together. I will be going no where else for my future auto needs.

Rob

Feb 26, 2016

From there get go the dealership was awesome easy to communicate and made everything smooth and easy. Drove 4 hrs to get there they had everything ready for me all the paper work and the sales rep was great. I was in and out in 1hr

Allan Poikonen

Feb 25, 2016

I am from "out of state" and was visiting my son who attends the University of Maryland. His car was in need of some major repairs. As a person who has purchased Ford products since the early 70s and have worked with several dealerships over the years, I was fortunate to get Felix Rosa (service advisor) when I called. Given that I needed to have the vehicle towed from my son's apartment to the dealership, we agreed to a 10:00 a.m appointment the next day. Within 2 hours, Felix was back in contact with me with an estimate, recommendations, etc. We agreed to complete an "extensive" repair job. I told him that I needed to get back on the road the next day but wanted to ensure that this did not turn into a "multi-day" repair. At 8:00 a.m. the next morning all the repairs were completed. Upon delivery, I expressed a concern about one little "minor squeak" I heard. Felix asked if I had an additional 15 minutes and he will have one of the technicians evaluate this. Again, Felix delivered on his promised and the issue was corrected with great satisfaction with 15 minutes. As I mentioned in the previous paragraph, I am not from the area. But if I did live in the area, Koon's Ford would be my dealer of choice because of the outstanding service and repairs that were provided for my son 's vehicle.

H Mirzaev

Feb 22, 2016

It was a prompt and clear communication. Thank you

Dawn Marie

Jan 20, 2016

Date: 18 Jan 2016, I am writing a new review. I want to personally thank all the staff at Koons Ford in Silver Spring, MD. I purchased my 2015 Ford Escape on 26 December 2014. It has all the bells and whistles. I also purchased the extended warranty, again with all the bells and whistles. The staff in sales were amazing. I had no issues with the finance department. They have been very supportive even today. So far I have only had 1 recall and regular service 2 more times. All my experiences with the service department were on point. I made an appointment and they exceeded my expectations. I want to personally thank Stan Palczewski. He has been there for me. It warms my heart to know that I will be taken care of in an exceptional manner. I have been dealing with an ill family member for over 9 months. The care I receive at the service department allows me to concentrate on what is really important. I know it is time consuming to write a review but they are amazing people that work at Koons. I wanted them to know it today. Have a blessed day.

Dawn Golab

Jan 19, 2016

18 Jan 2016: I am so glad I purchased my 2015 Ford Escape (with all the bells and whistles) from Koons Ford of Silver Spring. I purchased it on 26 Dec 2014. I also invested in the extended warranty as well. It has been the best investment of my life. I was impressed with the sales department but that is the easy part. The service department does all the real work!!!! I have found every visit to be amazing. The work they do is most important. I understand that and they do too! So far I have only had 1 recall and several oil changes. I was very pleased by all who helped me. My special "thank you" goes out to Stan Palczewski, service advisor. His exceptional service warms my heart each and every time I need something. I call to make an appointment and he makes certain all my needs are taken care of in an exceptional manner. I pray that all continues to go well for the staff and the dealership. They are working hard to please others. It is a "thankless job" at times. I wanted this to be one time they receive credit for an outstanding job. Again, thank you, Stan!!!! I thank you all for taking time to read this message.

Wayne

Jan 16, 2016

Thanks Dwayne Smith for all your wonderful help.Your time and attention to details in helping me purchase my Cadillac CTS. I will tell all my family and friends to give you a call at Koons .

Ms. Robinson

Jan 14, 2016

If you need a car, I suggest you go to Koons Ford Silver Spring. I had the best salesmen....Brad and Moh! When trying to buy a car, we all come with different situations but they are more than willing to work with you. I appreciate their hard work and patience to ensure I was able to leave with a new 2016 Ford Fusion. Call KOONS FORD in Silverspring and ask for them! Also, Tim in Finance was very helpful throughout my process.

Steve D

Dec 28, 2015

Linda Williams and the team in sales did a great job helping me with the purchase of my new Lincoln MKX. She was responsive on line and in person, very helpful in getting me the answers I needed, and I got a great deal. I would definitely recommend Koons to other buyers, and see first hand how they can WOW you.

debh

Dec 27, 2015

A pleasant buying experience. The staff is friendly and professional, not overbearing. I would recommend this dealer to anyone interested in buying a Lincoln or Ford product. I am a very Satisfied Customer!!

mike

Dec 17, 2015

We travelled 175 miles to be WOWED! (their slogan). Was not disappointed. I highly recommend KOONS Ford. Everyone we encountered from our initial after hours chat room rep to the business manager completing our final paperwork were the friendliest, most genuine sales team I've encountered. The managing partner,(the owner) even personally engaged in our deal. Our sales rep was a new hire and was a little green, but the support systems exhibited by the complete staff made our sales transaction seamless. We selected a vehicle thru their online inventory. We arrived at the dealership at 4:30PM and were on the road by 6:10. Mike Levittown,PA

Hunter, Walter

Nov 20, 2015

So for all my visits to Koon's Ford in Silver Spring have been very pleasant.

MG

Oct 1, 2015

Moh Fofanah, the Sales Consultant provided me with an excellent service. He was very polite, professional and helpful.

Janet

Sep 27, 2015

I had to wait for a particular new car to be delivered from Detroit. Jimmy Lowry the sales manager and Billy Mensch the sales person provided excellent tracking on the delivery and contacted me immediately when it arrived. The car was perfect and the price was great! Excellent car buy experience.

Bob M.

Sep 10, 2015

9/9/2015 Needed to get my rear turn signal bulb replaced to prevent getting a traffic citation Called KOONS and they were able to squeeze me in even though their service Department was overwhelmed with work. Chris Austin, my regular Service Adviser, did an absolutely outstanding job.

Norman

Sep 9, 2015

This was a scheduled maintenance visit and I decided to wait for the vehicle. Everything went like clock work. The waiting area was clean and comfortable. I will be returning with both of my cars as their schedules require.

Ron and Terry

Aug 31, 2015

"Professionals" and it shows! Great buying experience thanks to Billy Mensh, Jimmy Lowry and Simon Boulware! Thanks again...

Julia Maxwell

Aug 20, 2015

I walked in and asked for a routine maintenance service. The service department for Lincoln not only accepted my request for services, they put me in a loaner car while they completed the services. Thank you

Scott White

Aug 19, 2015

Excellent pick up and drop off service. All service done as specified. Look forward to a continuing relationship.

Pamela

Aug 18, 2015

An end of the week call to try and squeak in an oil change and tire rotation was the hope; the service team was supportive and facilitated an early morning drop off on Saturday morning and had the service done as well as answering the question on the squeaking brakes. Felix Rosa as our service manager helped us get the work doe on time, below budget (thanks to cost savings he could identify). When I cam to pick up the Explorer, I asked about the key fob and battery and they changed it on the spot and tested it so my wife doesn't have any "parking lot" fret...... Thanks team Koons!

Cassandra Mitchum

Aug 18, 2015

Ford Focus 2015. Service was excellent. You are #1

James Brown

Aug 18, 2015

Everyone especially Moh my salesman was very nice. The process was simple and easy.

Jorge Alonzo

Aug 17, 2015

Chris Austin and his team went out of their way to accommodate my schedule to their very busy day. It's always a pleasure to deal with Chris. Good job !!!

Richard Venable

Aug 15, 2015

I was able to schedule a same day service appointment for routine maintenance on my 2013 Focus, and the work was completed while I waited, with only about 15-20 min longer wait than the time estimate. The free WiFi was a bit sluggish at first, but much better after the noon hour.

Minnetta Comella

Aug 15, 2015

I purchased a 2015 Ford Escape. I absolutely love it!!! The dealership was so helpful. They went above and beyond my expectations from the sales representative to the general sales manager. Such a positive experience that I will tell all my family and friends. I've already received so many positive comments from family and friends about my new Escape!

Ronald Levine

Aug 15, 2015

I have been going to Koons Ford since I bought my car in 2003... the reason I keep returning is because I always receive courteous, professional, efficient and top knotch service.

Bill Forte

Aug 7, 2015

I recently purchased a used car from Koons - I worked specifically with Bill Forte. He was extremely responsive, respectful, professional, and motivated to make a deal happen. I highly recommend anyone to work with him in the pursuit of your next used/new car. 5-star experience.

Ray & Dena

Aug 3, 2015

I called about a vehicle that was on their website and spoke to John Allen. He was helpful in getting the information I was interested in. We were not going to be in the area of the dealership until the end of the week due to work schedules and the fact the dealership was over 130 miles away. I was updated daily about the status of the vehicle. John and his sales manager Russ Blummer were eager to take my call when other questions came up. We arrived and were greeted by friendly and pleasant people. We were not pressured,drove the vehicle (in the rain), made the deal, and by the time the paperwork was finished the rain had stopped and the vehicle had been cleaned again and ready to go. We had a small issue and called. Russ Blummer was very pleasant and understanding due to the distance we traveled from. I called him the night before we were to come back and he said to see him and he would have the issue (key programming and remote start) taken care of quickly and he would follow it through. He was true to his word. We were impressed with the way we were treated. The dealership was very busy but we were taken care of quickly. We have already recommended people to go see John and Russ. Great people, Great experience. We will deal with them again. Thanks to everyone at Koons for making these out of towners feel welcome

Glenn R

Jul 21, 2015

I bought my Ford Fusion from Koons Ford Silver Spring in February 2011. Since then they have taken great care of my car. Only Dealer shop I would ever trust.

New Mazda owner

Jul 13, 2015

From online inquiry, to fast email response, courteous phone calls, less pressure sales pitches up to the time that financing options were handed, their company manage to be reasonable and answered as much of the questions we gave them. They did try to work on our budget at the same time we did not feel much of the pressure to do the sales, they gave us ample time to discuss before doing the final sale. We came from Texas and from another line of cars, so I guess the only drawback that we are actually looking for is the 1 year car wash, better customer waiting/sales area where there are better refreshments, snacks and tv while waiting or a special gift for every purchase that we do. (I am sorry but all those I mentioned are being given, not to mention one dealer even have a complimentary massage when we had our car serviced for maintenance, the other gave us a calendar with our family picture & the purchased car, the other gave a small giftbox). I guess east coast do not do such practice! Anyway, I am hoping that one time, we can still have to talk to a technical specialist to show us more of the car's special features because after the long negotiations and we need to leave to prevent traffic, we need to leave earlier than we are suppose to be. Overall, well managed business etiquette!

Anne

Apr 28, 2015

We recently purchased a car from Koons and worked with John Speake. The service from start to finish was excellent. John was extremely thoughtful and responsive to all of my questions and flexible. We had gone to several Ford dealerships in our area and the service was poor. Koons is out of state for us and they made everything easy. Thanks, John!

Brother Roger Nelson, SDS

Feb 18, 2015

Byron Dale Hill helped me in a professional way to connect with Siri GPS/ phone to register for another 3 yrs. of service. He treated me with respect and professionalism.

SReeves

Feb 18, 2015

I needed a fuel efficient car for my commute and decided on a Mazda 3 after much research. Since I'm very close to the Koons Ford Mazda, I paid them a visit. From the moment I step onto the lot, I was treated as professional. They answered all of my questions. Didn't try to push me into a more expensive car or adding features I wouldn't need. Bill Fourte was fantastic as my sales consultant. Was so impressed with the service received, my brother purchased a vehicle from Bill two weeks later. I love my car and see myself purchasing Mazdas in the future.

Roy

Feb 13, 2015

Thanks to all the people involved in my releasing of a new Lincoln MKX. If anyone reads this and wants to visit Koons of Silver Spring look up Billy Mensh there he helped me and did an excellent job treating me the way I wanted to be treated. Thanks Billy and hope this post brings you more customers.

Alana Baker

Feb 1, 2015

We came in to look at cars. We were helped by Dale Hill. We looked at new and used cars. There was a sale going on and everyone was busy. We had a million questions and test drove three cars. We promise to go to Dale Hill when we decide which car to buy. A great place. A good sales rep. I would recommend this dealership to any one.

Geaux Saints

Feb 1, 2015

Having never bought a car before I was beyond nervous. Narh with his million dollar smile and easy going demeanor put me right at ease. I left feeling like I got the car I wanted, at the price I wanted and without the stress I anticipated. I am not a seasoned car buyer, but I am a happy car buyer. Thank you Narh for the GREAT EXPERIENCE,

Jean F

Feb 1, 2015

Although I gave the facility a 2 out of 5 stars (its bland and boring) I could care less about that! Gustavo made me forget about the dealership appearance even though it is what you see at first! His service along with the manager Patrick and some help from his floor partner Daniel. I know that I got a great deal and didn't get the run around from Gus, he was very transparent and made sure I understood the process! I have been to Rockville and Gaithersburg and by far Gus made this an easy decision! Hope he doesn't move to Georgia because he is truly an awesome guy and went the extra mile on our deal! COME SEE GUS!

ann C

Feb 1, 2015

I wrecked my car and needed one so i stopped by koons and was greeted by Jarrett the manager, he Introduced me to Narh and after spending 10 minutes with him i was at ease already 3 hrs later i was in my new ford thanks guys, i will definetly return to see them soon.

Linda C.

Jan 31, 2015

I just bought a brand new, bright red 2015 Escape at Koons Ford in Silver Spring, and I couldn't be happier with the experience! My salesperson, DANAJ EDMOND did everything possible to make sure I got the right car, at the right price! And the bonus was that she taught me how to use all the new technology in the car, like the Sync system! Wow! Never had that happen before! If you want to work with someone who knows her stuff, Danaj Edmond is the person to ask for!

Cathy M.

Jan 31, 2015

I just wanted to thank Danaj Edmond for spending time with me! I'm in the process of looking at cars, and even though she knew I wasn't quite ready to buy, she took the time with me, walked around the lot, even took me for a test drive! I can't tell you when that has ever happened before! Rest assured, when I'm ready to buy, I'll be back to Koons Ford and I will ask for Danaj Edmond! She is a super saleslady! Cathy M.

christopher lujan

Jan 31, 2015

I had an exceptional sales representative, Gustavo Rojas. He really sent the bar high for dealerships. He really knows what he's doing and also understood want I wanted and what I was looking for. And was able to get me exactly that. Love my car and I'm pleased with my purchase!

courtney grey

Jan 31, 2015

Recently bought a car from koons of silver spring, and I must say I had best experience with a sales representative here. Gustavo Rojas was most helpful throughout the searching and finance process.. his courtesy is what sealed the deal for me. Most other sales rep don't care about the buyer they just look to get the deal done. Mr. Rojas took his time working with me till all was how I needed it to Be. I definitely recommend anyone who's looking to buy a car go see him at Koons of Silver Spring

Eli84

Jan 31, 2015

I was recently in an auto accident that totaled my vehicle :'( However I am happy now that i got my new Mazda 3 from Gustavo over at Koons Mazda. I am in my mid 20's and a female and this is my first vehicle that i am financing! I was expecting a salesperson that would try to take advantage of me and my ignorance. Gustavo did really well in explaining the process which does take a long time i've come to find but he made it fun and not awkward! I asked him what I should look into purchasing and he directed me to a Mazda 3 he said he recently sold his mother a CX5 which is nice but a bit to pricey for me right now, I thought he was just saying that to get me to buy at first but his mom actually showed up that day to pick it up and I was surprised about how honest he was and that made me feel as ease with the buying experience. The facility is a little outdated but his office was nice and warm and he even had some chocolate sweets and coffee to offer. Overall I would recommend anyone and everyone here to Koons Mazda and to ask for Gustavo!

ronnie

Jan 31, 2015

I came to look at cars and spoke Dale Hill and he was very helpful and would definitely recommend him as a salesman to any of my friends.

Mai

Jan 29, 2015

My partner and I arrived at the Koons Mazda dealership in Oct. 2014, just to check out the different cars and see what's available. Lee was our sales representative, and provided us with a walk-through of the various Mazda models. Since I had my eyes on the 2015 Mazda3, Lee said we should take it for a test-drive, so that I can see what it's like. He provided an overview of the car, and we proceeded to take the vehicle on a 15 minutes test-drive. Afterwards, as with any dealership, we went back to look at the finances. We finally had an offer both parties can agree on, and I am happy to say that I'm very happy with the car I purchased. I want to note that during the whole process, not once did I feel pressured to buy a car--they just made the offers and we negotiated back and forth until the offer was too good for me to let go. The overall experience was much more pleasant compared to other dealerships that I've been to. Given how smoothly everything went at this dealership, I will gladly come back for future car purchases, with Lee as the sale representative!

Ayool

Jan 28, 2015

Just purchased a Mazda from Rick Sanchez at Koons of Silver Spring. I went to other dealerships to include others in the Koons company but none compared to Koons in Silver Spring. Rick was very easy going and patient with me. He explained the car buying process to me so I did not feel lost or overwhelmed at any point. I will recommend Rick and Patrick to all of my friends and family.

JB

Jan 28, 2015

I visited Koons to purchase a car but it had not arrived. Since I was there anyway, I decided to look at the rest of their inventory. I approached Rick Sanchez and let him know what I was looking for. He was able to find a car that was much better than the one that I went there for. Rick never tried to pressure me or sell me something that I was not interested in. I was very cautious because I was told to never trust car salespeople but Rick was the complete opposite of what I was expecting. I am glad that I went to Koons because I love my car. Totally changed my mind about how I perceive car salespeople.

Guerzon family

Jan 28, 2015

My family and I went to Koons Mazda to purchase our leased Mazda3. Rick Sanchez and his managers were very efficient in processing the paperwork and loan for us. Our experience was much better than we expected. The entire staff was courteous and kind. We will definitely go back to Koons Mazda when its time to purchase or lease our next car.

JCisinDC

Jan 26, 2015

Bought a used High mileage Acura and it has been the best car I ever bought. Clean and trouble free....my salesman John Speake helped me find the car of my dreams!

Heather

Jan 26, 2015

I submitted my credit info online 12/31/14 and visited Koons of Silver Spring 1/1/15 to look at the Ford Escape and see if I could obtain financing on my own. Upon entering the building I was greeted by Billy. He introduced himself. Asked my needs in the new car I was searching for today and showed me that he had three different colors at their location to choose from. I like gray so I asked to see the gray one. Billy pulled up the Escape and offered to test drive it. I owned a 2001 Escape that has high miles so I know what they are all about. Billy insisted that there have been alot of changes since 2001 in the Escape that I should drive it. I did take the test drive and was very impressed with the advances in the Escape but all I really wanted to know was could I get financed without someone helping me. We then went inside and I was asked by Billy if he could get me acceptable terms to purchase that Escape would I, and I said yes. He got everything ready while I waited to speak with someone from the finance department. They got me financed with Ford and now I am enjoying my new 2015 Ford Escape! Overall my experience was great and I am very happy! Thanks Billy for all your assistance in my purchase.

Wendy

Jan 24, 2015

I hate, hate, hate, shopping for a new car. Every time we have gone car shopping in the past I have always felt that we were viewed as a commission and not as people. I personally have always felt hurried to make decisions or that I was wasting the staffs time by asking too many questions and by wanting to compare models and features. That was until I took a friends advice and visited Koons Ford in Silver Spring Maryland. Not only did Mr. Roy Littleton take the time to talk to us about the various models and point out the advantages of different packages and features, he listened to us and helped steer us towards the perfect SUV. Its exceptional customer service like this that will keep us coming back to Maryland and Koons Ford of Silver Spring.

Dawn Marie

Jan 24, 2015

My special thank you to Roy Littleton, salesperson at Koons Ford of Silver Spring Maryland. On 26 Dec 2014, I purchased a 2015 Ford Escape. It was my first time purchasing a Ford. I had been to numerous dealerships in the Maryland area for years trying to find a vehicle that was designed for me. I have a serious disability in my lower back. Comfort was at the top of my list and my list was long! Roy was extremely considerate of my needs. I really appreciate the time he took to listen and to help me find the perfect vehicle. He exceeded my expectations. Not many salespersons are as thoughtful and understanding as Roy. I was very impressed. That is why he received my business. Even today, 22 January 2015, he responds to my calls in a timely manner. He has even called me to ensure I am not in need of something. He is amazing even after you sign the contract and drive off the lot! I recommend Koons Ford of Silver Spring Maryland to anyone looking for a great deal and a great dealership. My first oil change will not be until June 2015. I pray the Service Department is just as outstanding as the Sales Department. Thank you all for reading this message. Signed: Dawn Marie of Beltsville, Maryland.

Dawn Marie

Jan 23, 2015

To: Roy Littleton, salesperson at Koons Ford of Silver Spring Maryland. On 26 Dec 2014, I purchased a 2015 Ford Escape. It was my first time purchasing a Ford. I had been to numerous dealerships in the Maryland area for years trying to find a vehicle that was designed for me. I have a serious disability in my lower back. Comfort was at the top of my list and my list was long! Roy was extremely considerate of my needs. I really appreciate the time he took to listen and to help me find the perfect vehicle. He exceeded my expectations. Not many salespersons are as thoughtful and understanding as Roy. I was very impressed. That is why he received my business. Even today, 22 January 2015, he responds to my calls in a timely manner. He has even called me to ensure I am not in need of something. He is amazing even after you sign the contract and drive off the lot! I recommend Koons Ford of Silver Spring Maryland to anyone looking for a great deal and a great dealership. My first oil change will not be until June 2015. I pray the Service Department is just as outstanding as the Sales Department.

Happy customer

Jan 22, 2015

I wrote a review on my sales experience there now I must say they have a great service department as well. Being a women I hate visiting service departments because I always feel like they personally try to take advantage of me because they think I don't know what is going on or understand automobiles. I grew up around cars, my grandfather did engine repairs all the time with me around learning how they work. I bought my new car from Billy Mensh and mentioned I had an older car that needed some work and that I did not trust service departments of dealerships. He assured me that his service department was one of the best in the area and they would treat me right to bring my vehicle in and give them a chance. I did and I am so sorry but do not remember the name of the service guy who checked my car in. I thought my car may need extensive work but they recommended fluid flushes because my car had been sitting for a while, checked all my hoses and rotated my tires. Just the normal things required and did not try to tell or push me for things it truly did not need to get done. Thanks for selling me a new car and introducing me to your service department Billy!

MustangSallyOwner

Jan 22, 2015

I came in to buy a new Ford Mustang. Met Billy Mensh who greeted me promptly and offered to let me test drive the Mustang. I first drove the V6 model which I liked very much but it's not made with the options I wanted in my new car. He then let me drive the Ecoboost fully loaded, I liked that car's set up but not impressed but the motor so Billy offered the GT which gave me the V8 motor. After driving the V8 I knew that's what I wanted. He then located one that was inbound to another location and worked out to get that car for me. I wanted patiently for my new Mustang to arrive and Billy called me right away when it came in. I now have a beautiful red Mustang that I love to drive. Thanks to Billy and his professionalism to take care of my dream car search for me.

Alan Potter

Dec 5, 2014

I have been a customer at this location for many years. The purchase by Koons was anticipated with caution and interest. The remodeling and changes in staffing was accomplished in a very timely manner. Koons continues to offer me the vehicle I want at a reasonable price and helps me keep them (I have four Fords currently) well maintained. The customer service I have experienced has been first class all the way.

Lisa

Nov 23, 2014

I found a used car I was very interested in after a lot of searching. I contacted the dealership and tried to set up a time to test drive the car. First, the salesman they assigned me didn't even answer me for two days to set up an appointment. Then I made sure to ask him several times if they still had the car because I was coming from far away. I set up an appointment and drove all the way to the dealership. When I got there, the salesman assigned to me was nowhere to be found and I was pushed off on an assistant salesman. We walked into his cubicle and he had no idea why I was there or what I was interested in. I told him which car I wanted to test drive and he said, "That car was sold already." He kindly double checked the computer, and it was indeed gone. I had just made this appointment the day before, so the salesman knew the car I wanted was gone and lied to me. I was so mad I just got up and left. Assistant salesman didn't even try to stop me. Then the next day I got an email from one of the many managers saying she was sorry I couldn't make it out the day before. I answered her saying I did come out and didn't appreciate being lied to and being pushed off on someone else when I got there. Then said never to let that jerk contact me again and that I couldn't go into any more detail without using curse words. Dealing with a car salesman is never a pleasant experience, and this just proved why. I want to know where the customer service was that other reviews mention.

Rob from PA

Nov 6, 2014

Good experience, and fair, reasonable and direct trade-in and pricing discussions. They delivered what they promised.

Howard

Sep 30, 2014

I had a great experience leasing a Mazda6 from Koons Mazda and John Speake in Silver Spring. I did my research on what a basis cost for the lease should be and they were right on the money! John calculated my lease cost several different ways (depending on what I did with my current car) and showed me the best option. John had my car ready and waiting for me and expedited the closing process. And I love the car! Howard

SM Butler

Sep 27, 2014

I'd like to compliment one of your sales employees, Fred Byrd, for the excellent service he provided to me during my visit at your dealership on August 30th 2014. Fred helped me find the best price on a Certified 2013 Ford Explorer. Freds professionalism and ability to get to the bottom of the situation quickly exceeded my expectations. In addition, Fred offered to pay for a tow package option on the Ford Explorer in order to close the deal. Such a commitment to great customer service is to be commended. You can be sure that I will continue to do business and refer my colleagues to Koons of Silver Spring for years to come.

tinamarie

Sep 25, 2014

I was pleasantly surprised by my experience. I was treated well, and overall communication was good. Jarrett and Billy Mitch were very good, courteous, thoughtful. However, I thought my trade in value could have been more. I'm not sure why it was so low. Despite this, love the car I'm in. I was really surprised at the quality of the car, and all the perks. Mr. Mitch took time to show me what the car could do, which was nice. I was asked to go out on a limb and trust them, and I did. I would refer others to them. I found staff to be overall, very professional, and helpful. I am looking forward to a long and happy relationship with my car and Koons!

Carl

Mar 20, 2014

Saw 2013 Prius V on Cars.com at Koons Ford of Silver Spring. Price was good. Made 1 1/2 hr. drive to see & drive car. Our salesperson, Linda, was very helpful. The car was just what we were looking for and the deal was good. We had the usual negotiations for our trade-in and ended with a fair price. They cleaned the car up and had it shining for our drive back to Pa.

2013 Audi S6

Feb 8, 2014

Communication was excellent, however the car Koons advertised on cars.com was not a vehicle the dealership had possession of. The dealership advertised it on the pretext that they already had a buyer and ultimately, that buyer recanted his purchase. As a remote shopper (over 400 miles to dealership) I need solid confirmation of the car's integrity ad history before I burn a weekend to travel for one test drive. After the fallout of this sale, the dealership elected not to take the car into inventory and thus, there was no way I could get a PPI (pre purchase inspection) unless I wanted to make a deposit. No granted, said deposit is refundable if I chose not to buy the car but this was the first time I was required to put money down on a vehicle which was not on the showroom floor. Furthermore, I'd say to any consumer that providing your secure credit card information in a transaction like this invites too many security risks. In summary, excellent communication by the salesman. He was honest and prompt. I wish the salesmen in the Boston Metro-Area were more like him. As for the Internet Marketing Division of Koons Silver Spring Ford Lincoln, it's not in the cars.com members' best interests. Its mission to get buyers into the showroom, not to sell cars. Unless you intend to work with the dealership in person, I would not recommend Koons for your online purchase. Respectfully submitted, K. Kaltenborn

jeff

Dec 12, 2013

Quick easy tony cox was helpful and swift to get me a loan

Mazda Buyer

Oct 25, 2013

Maybe I was just lucky, but I had an exceptional new car buying experience here. The salesman was low key but extremely knowledgeable, helpful and sociable. Cars have become so complex and it really makes a difference when the salesman knows his stuff without overwhelming you with detail you aren't interested in. After a test drive we asked for a quote, but made it clear up front that we were ready to buy but wouldn't be making a decision that day. In his words, the salesman "threw a crazy number at us" just to see if that would get us to decide right then. It was for a color they didn't have in stock so would have to secure from another dealer. I had done my homework and knew it was a surprisingly great price, but we didn't take the deal right then. The next day I went to another dealer who did have the exact car in stock. They couldn't come within $1000 of the deal I was offered at Koons and were clearly skeptical I could go back and actually get that price. I went back to Koons later that day, put down a deposit, they got the car the next day and I got my great deal and a smooth experience. While signing paperwork with Finance, I was offered the usual extended warranties, service packages, etc. but just said no and that was it. No pressure or hassle.

James

Sep 7, 2013

I have been to a Koons dealership before (in Manassas) and had a good experience. My family and I traveled a good distance to personally inspect a pre-owned vehicle that we were interested in. One of the sales persons, Rick, greeted me and referred to one of his colleague, Mike. Our experience went down hill from that point. The vehicle was not ready as it was being cleaned. We were not even allowed to take a quick peak at the vehicle. Mike did not seem to care about our needs but was rather focusing on other customers and chatting with his other colleagues. Rick walked by us several times, did not bother to ask us if we were being helped, and feigned to not see us. We ended leaving the dealership as no one seemed to care about us. We wasted our time traveling to this dealership and spending the time there. HORRIBLE EXPERIENCE. They will not earn my business and we will not recommend anyone to them.

Go Seahawks!

Jun 15, 2013

Purchased a car through this dealership and it was very pleasant. Salesperson Sam Lee was very helpful and polite. The dealership gave me a fair price for my trade and also did some touch up work on my new car without hesitation. They also didn't do the extreme hardsell in trying to sell warrenties and other packages - sure they offer to sell them to you and explain why, but respect your decision if you decline. Would not hesitate about buying another vehicle here and definitely recommend this dealership to others.

michael

Apr 9, 2013

would recommend they have a wide selection of good used cars and gave me a great deal

Ford Tough

Mar 10, 2013

I went in for a F250 I saw on Cars.com and took a definite notice to the attention they paid to literally all my needs as a buyer. I had actually found a near perfect match at another Ford dealership and they were able to not only match the price, BUT beat it by $1,000 and give me a great rate. I can't say enough for their patience with me and overall professionalism when I know I didn't make their easy. Wouldn't hesitate to go back in the future!

Carole

Jan 9, 2012

This dealership could conduct training on how it SHOULD be done--every single employee at this dealership was polite, attentive, friendly, service-oriented, and generally perfect. We ended up at this dealership due to a shortage of the hybrid we were seeking, and it's almost an hour away so we pass numerous Ford dealerships on the way. However, we'll probably return for service because they made such a wonderful impression on us.