Used Cars for Sale at Krapohl Ford Lincoln in Mount Pleasant, MI

Rhoda Straus

May 20, 2016

Rick Waddell was very helpful in getting me the model and style of Fiesta that I was looking for.

Tim Downing

May 8, 2016

Quick lube service was excellent, good price and quality service. Thanks!

Scott Duncan Macgregor

Apr 18, 2016

Best customer service around!! I would recommend Kraphol to all my family and friends

Clinton Ellsworth Brown Jr

Mar 21, 2016

Bought new tires for my vehicle. Was very satisfied with price. Had a small vibration when I left, so I went back. They rebalanced the tires, and problem was fixed. Employees were very helpful and extremely nice as always.

Kalie Lewis

Mar 21, 2016

I purchased a 2013 Town and Country. I love the car. I bought my car from Mike Yans and he was great. Very helpful but not pushy. Bob also gave me a great deal on my trade in. Overall a huge success in my book!!! Thanks so much

Michael Ray Reihl

Mar 21, 2016

The truck has been great and so has the service. Let me know when the new raptor is released.

Thomas Gibbs

Mar 21, 2016

The level of service in the quick oil change dept is exceptional. As a business owner myself I hope that my employees are as professional as this crew. Great job and thank you!!!!!Tom GibbsRed's Repair, LLC

Judy Evitts

Feb 4, 2016

The only sad thing for me is I didn't specify that I wanted navigation on my radio :(

Scott Duncan Macgregor

Jan 18, 2016

Service was great! They gave me a nice loaner car while mine was being repaired

Kris

Jan 8, 2016

Krapohl Ford is the only place I go to for a oil changes, repairs and detailing. They always do an amazing job and are the nicest people. If I have any problems or questions they are 100% ready and willing to do anything for customer satisfaction. I leased a 2015 Ford Explorer last year and they were wonderful. I love the vehicle and have had a great experience everytime. As well as great service Krapohl Ford are a huge and generous part of the community. You see their name everywhere for donating to the local community and sponoring charity events. They are just the best.

Stephanie Robison

Dec 28, 2015

James was so helpful! This was the first time my husband and I had ever been looking to buy a new car. James made the process easy. He was great and really took the time to make sure we went over all our options. When we went to pick up the car he even took the extra time to go over things in our new car so that we were comfortable when we left. Im am extremely impressed with Kraphol and will be back when we need our next car.

Douglas Roy Mienk

Nov 30, 2015

helpfull loaner to use was great allowed to get things done while waiting for truck

Robert Lee Schultz

Nov 13, 2015

Service and personnel were very helpful. It was the second time in for the same issue. They did fix other issues that I have had. I still have the same issue for the third time on wind leaking when on expressway driving at 70 mph. I am driving vehicle full time so I will have to wait now to take it in for the third time.

Jeffrey Scofield

Nov 3, 2015

I have never had such a pleasurable time at a car dealership. Mr. James Yun was polite, informative, and honest with us, and was not the ?typical? pushy salesman I have dealt with at other locations. I appreciated that he actually let us walk away with signing anything or without trying to force us into making some sort of vehicle purchase that very first time we stopped in. All-in-all, it was the best vehicle purchase I have experienced.

James Zigray

Oct 14, 2015

Quick to return calls and get information. Very professional.

Dale Dosenberry

Oct 5, 2015

Everyone was helpful. Bob Yost went over items in detail with us. We leased an Edge. Only non positive was the fact of the offer for our trade in was below realistic expectations. I have already sold it privately for almost 3 times your offer.Thank you,

Denise Isenbarger

Sep 6, 2015

The customer service for the oil change is friendly and competent. Those folks send a positive image for Krapohl Ford.

Barbara Sue Grajek

Sep 4, 2015

The service was ok but they forgot to put my sticker to remind me to come back for my next oil change and I had to go back to the store to get it.

Amber Lynn Barnes

Sep 2, 2015

I received a happy birthday letter with a $5 off an oil change coupon. How nice that you guys do that for your customers. I was very happy with our salesman when we purchased our new car, and he continues to impress me. Keep up the good work! Thanks!

Charmaine Shawana

Aug 18, 2015

Krapohl Ford knew exactly what was wrong with my 2014 F150. They took it right in and even gave me a free loaner car to get around in that day, it was a great experience. The staff were friendly, fast and helpful....I would definitely go there again.

Barbara Arlene Jason

Aug 7, 2015

Everyone was very helpful. They were patient, polite, and behaved in a professional way.

Debra Lee Ballard

Aug 6, 2015

As always we were very satisfied with the service and all the employees at krapohl.

Clarence Robert Lile

Aug 4, 2015

I went in for an oil change and filter. They did a multi point check of the car, tire wear, pressure, brakes, etc. The check list was went over with me and I left.Super service.

George James Sponseller

Aug 4, 2015

I received prompt and courteous service on a recall issue.

Robert Lee Schultz

Aug 2, 2015

Everyone was very helpful, and willing to go the extra mile to help.

Morton Anderson

Jul 29, 2015

We leased a 2015 Ford Fusion. Our salesperson is Cheryl Weekly and has been for a number of years. Since we moved up to Farwell from Livonia we have only dealt with Krapohl Ford. We use the quick lane for our oil changes and other services such as buying tires, tire rotation etc. We see Krapohl as honest, dependable and always trying to please their customers. The cookies we get are a plus!!!! Keep up the good work.

Michael Ray Starry

Jul 28, 2015

We were actually out lawnmower shopping and happened to stop in looking for a 2013 Ford Escape. There were 2 on the lot and one of them was exactly what I was looking for. Very smooth transaction. Bob Yost was very helpful and professional.

Daniel Irvin Brandon

Jul 26, 2015

Quick and professional. They seem to know me and my vehicle

Margaret Ann Vredeveld

Jul 24, 2015

My 2014 focus hatchback received routine service.The service was great and the staff friendly and helpful.

Richard Evans

Jul 24, 2015

Always a professional repair at the body shop. I believe they are the best in town.

Kathleen Beebe

Jul 17, 2015

My car wouldn't start. I had it jumped, and then drove straight to Kraphol. They took it in and fixed it immediately. They also took care of 2 recall situations. While there, I asked if I could have an oil change and tire rotation, which they did as well. My experience to have immediate service without an appointment was impressive. They were courteous and helpful.

Denice Marie Hecksel

Jul 14, 2015

Mercury Mariner. Service was fast and done on Saturday. Fit my schedule. Good job!

Louis Anthony Rigato

Jul 14, 2015

RIck is the best salesman. I have purchased many cars from Rick and he is always done a fantastic job!!!

Reinhard Heinrich Kock

Jul 14, 2015

Your staff was very helpful and nice, the recall was done very quick and the oil change and tire rotation was done just as promised.Thank you.Ron Kock

Karolyn

Jul 10, 2015

Dropped my car off when I picked up my pickup,and it was done within a day. The service group is informative and efficient, Thanks a Happy Ford owner!

Dave Barberi

Jul 6, 2015

Service was great. I went in thinking I was going to buy the full synthetic engine oil because I wanted added performance and rather than just sell me the most expensive thing they could, the guy talked me into the regular semi-synthetic for about half the price. He also informed me that it wouldn't have any real impact on my performance, so it was a win win!

Ed Woelfert

Jul 6, 2015

Couldn't believe they had the oil filter in stock for my 68 Chevy. No waiting

Joan Eileen Bonzelaar

Jul 6, 2015

I had a loud humming coming from the back of the car. It was decided that the tires needed to be replaced. My tires were checked and I was told the power wheel/tire was unsafe to use. I wanted to buy tires, but none were available. A rotation was done, but it didn't make the car any safer to drive. They said it would be 2-3 weeks before I could get tires. Zero in stock.

David Brian Latham

Jul 5, 2015

2014 Ford Fusion. Jeremy Skelton was very helpful and friendly. No pressure and not breathing down your neck while trying to make a decision

Dan F Howard

Jul 3, 2015

I brought my F-150 in for an oil change. Service was great and they checked everything.

Steven Brian Stratton

Jul 1, 2015

Bob Yost was great to work with when leasing a Fusion. He was patient and very responsive to my questions and concerns. He found what I was looking for and had it delivered within a couple days. When I arrived to complete the deal, Bob had everthing ready and I was able to zip through the process with the finance guy. Overall excellent experience and I will send friends to Bob if they are in the market for a new car.

Michael Ray Reihl

Jun 30, 2015

Pricing was good, service has been great and I love the truck.

Jeremy

Jun 29, 2015

I am happy with Kraphol's as a whole. I appreciate that they do not try to up sale me during an oil change. I do feel like the prices are a bit high but to avoid the up sale and work with quick and kind people I am willing to pay the extra money. I feel like if they do recommend something it is because I really do need it.

Kathy Jean Luchs

Jun 28, 2015

James Yun is a terrific representative for your company. He was continually prompt with returning phone calls and is a wonderful negotiator (even if it all went my way). Thank you all so much for my wonderful Fusion.

Harry B Wright

Jun 21, 2015

The staff is amazing! They fit us in for paperwork without an appointment and had us in and out in no time, also treated like family I received a rose and offered drinks while waiting.we later received a thank you box delivered to our home an absolutely wonderful experience with Kraphol Ford and our sales rep James Yun I would recommend to everyone! Thank You for your service.

Randy Lee Piatt

Jun 20, 2015

Sales personal Jeremy has been a help throughout our transitioning phases of life in auto purchases, and the service guys are awesome. We recently got my dad's car which was a mess and they fixed everything in a quick and expedient fashion. We are impressed with their knowledge professionalism.

Ron Emerson

Jun 19, 2015

I purchased and have my 2012 Escape serviced at Krapohl's and I am very happy with everything they do. Excellent customer service and great attention to detail.

Gerald Thompson Church

Jun 17, 2015

I was pleased. A very old car and they were able to service it.

Michael Russell Rip

Jun 17, 2015

Everyone was most courteous and kind. The service was excellent. I was extremely happy with the overall experience, as well as the price I paid for the car. I will most certainly recommend Krapohl Ford to my family and friends. Job well done!

Bernice Marhofer

Jun 16, 2015

my mercury needed new brakes and rotors, only took 1 1/2 hours.

William Clyde Pifer

Jun 11, 2015

The service department did an excellent job taking care of my needs.

Ronald Robert Lovell

Jun 8, 2015

Everything was great and very friendly. Rick Waddell was very helpful in working out the deal.

Valued Customer Garretts Garage

Jun 8, 2015

Very easy transition. Was kept informed at all times. Keep up the good work.

Brenda Lee Johnston

May 29, 2015

I sent my grandson to get the oil changed - etc. Because grandson did not know tire rotation was part of deal he did not ask for that and Tires did not get rotated ---

Veronica Agnes Miller

May 26, 2015

Escape 2015, orange red, smart key,Service was excellentJames plus Finance caretaker, excellent

John Anthony Degrush

May 25, 2015

Took it in to the dealership to have the air conditioning checked out, and it turned out it needs a condenser. They'll have to order the part, and I'll have to bring it in again later this week to have it fixed, once the part comes in.

Dennis Frank Barth

May 21, 2015

Always great customer service at Krapohl Ford!. Quick friendly service.

Randall Jay Conaway

May 15, 2015

Very helpful trying to find a new truck. Thank you so much trying to get the price I needed.

Lynette Marie Kerr

May 13, 2015

Mike Yens worked with us yesterday (May 12) and we leased a Ford F150. We had a bad experience about 3-4 years ago with sales not wanting to work with us. I am glad we came back and Mike helped get us the vehicle we needed with the payments we wanted.

Michael Ray Reihl

May 13, 2015

New ford F-150- Everything was great and I am very happy with the truck.

Juan Posada Zamudio

May 12, 2015

2013 Ford Edge.....sales person very velpful, walked us through the whole financing process. I did not feel rushed, time was taken to answer all questions.

Bernice Marhofer

May 11, 2015

The guys were very friendly and ask if they could do more for us

Christine Ann Luplow

May 4, 2015

The service was great. The wait time was extremely minimal!

Nancy BR

Apr 30, 2015

The service appointment was for performance of two recall repairs, which I imagine were completed successfully (but have no real way to assess this). The car was taken in immediately, fixed promptly, and the paperwork describes in detail the services provided. Everyone was friendly, informative, efficient, and professional at all times.

Clarence Robert Lile

Apr 29, 2015

Your quick service area for routine maintenance is great. It gets the customer in and out in no time.

Cynthia Ann Rubingh

Apr 28, 2015

The staff is always very friendly and helpful. Customer Service is superior.

David

Apr 28, 2015

Mr Bob Yost was my salesman and handled everything over the internet with me while I was in Florida. there were no hassles or unexpected surprises when I got to the dealership. I would definitely recommend your dealership two members of my family and friends. thanks again for the beautiful f 150 I am getting many compliments on it already.

Richard Doyle Losey

Apr 27, 2015

Friendly and courteous people from estimate to finish pickup after repairs.

Ronald Joseph Debellefeuille

Apr 23, 2015

Kim was excellent with taking care of me. Called to keep me up to date with what was going on with my car being fixed. Ford Escape

Joseph

Apr 22, 2015

Got a new set of Michelins during your spring tire sale. I placed the order and they arrived the next day. Scheduled the install and it was accomplished in just less than an hour. Very efficient and I appreciate everyone's work (desk folks and installers). My only suggestion is to spray a glossy tire glaze when you install a new set of tires on completion of install. If someone spends almost a grand on a set of new tires, it would be cool if they looked new and not so dusty on delivery... lol... But not a huge deal... I cleaned 'em myself when I got home : ))

Richard Edward Heimerdinger

Apr 22, 2015

my car was picked up at home and delivered by my sales person.very good.

Bill MP

Apr 21, 2015

2015 F150 Lariat. My sales person was very helpful through the process in finding the vehicle I wanted and keeping me informed of the progress. He was also very thorough in going over the vehicle at time of pick up. I have purchased many F150's over the years and they seem to get better and better.

Ronald Jones

Apr 21, 2015

As always the folks got my truck in quickly. I like the fact that they just don't do an oil change they also check my tires and top off my fluids.Great job to the entire crew.

Norman H Zimmermann

Apr 19, 2015

very good service and friendly employees. would recommend to others

Dale

Apr 10, 2015

Especially appreciate the loaner car during service. Really completes an already excellent service experience.

Karen Ann Holton

Apr 10, 2015

Ford Fiesta. Bought as a company car. Always get my oil changes here and all of the guys are great. Very friendly.

Paul Allan Duso

Apr 10, 2015

I bring our Focus, Edge, CMax & F150 to Quick Change for service. The staff is great in caring for customers. There are two items that I think could user some attention. First, it has been my experience on many occasion that when the staff member checks tire pressure they do not fully tighten the valve stem caps. I have lost several over the years. Secondly, in the past door hinges along with hatch & tailgate hinges were lubricated. This extra attention to detail has not occurred with several of my last visits. I know - a bit nit picky. Overall service & price are great.

Brian Donald Monfils

Apr 8, 2015

Cliff in the service department took great care of me, especially since I was without a scheduled appointment.

Robin Kay Duthie

Apr 7, 2015

I am very pleased with my experience at Kraphol Ford. James Yun did an excellent job. He found me what I wanted and all ran very smoothly from picking out a car to driving away. Thanks so much.

Todd Michael Redmond

Apr 5, 2015

I purchased a new 2014 Ford F150 from Krapohl Ford. The experience was great, I was treated very well. The salesperson (James) was very helpful in every aspect. Will definitely return here for my next vehicle.

John Anthony Degrush

Apr 3, 2015

I took my 99 Mercury Cougar to have some work done. They did a good job and wasn't too expensive to have it done.

Melvin Palmer

Apr 3, 2015

The service staff was friendly and helpful. The waiting area is clean and comfortable. All the repairs were completed before expected. I am very pleased with the performance of my Ford Fusion and to have it serviced at Krapohl's dealer ship. Thank You.

Robin Kay Duthie

Apr 3, 2015

I purchased a Ford Focus and I love it. Mr. Yun was excellent he found what I wanted, even though it was in Indiana, he made it happen. Staff was wonderful, and service above par. It was fun.

Jane Martin

Apr 2, 2015

Buick, Enclave 2012. Service was great. No pressure, very friendly and helpful.

Valued Customer Greenwald & B.c. Inc.

Apr 1, 2015

I worked with Cheryl. I located the vehicle(s) that I believed I wanted via the Ford.com in Krapohls extended inventory tab. I alerted Cheryl, she contacted the dealer(s) to see if they were available and one was and she dealer traded. It worked well. We have purchased numerous vehicles with her and Krapohls. We have another vehicle on order right now as well. The internet is a huge advantage in selecting our purchases.

Robert Lee Schultz

Mar 25, 2015

Me and my wife had purchased two vehicles on this day and Jeremy Skelton was very courteous and helpful on helping us with everything. It is one of the best experiences I have had at buying a car. I will recommend Krapohl Ford to everyone.

Anthony Arthur Voisin

Mar 24, 2015

Service was prompt and reasonable. I have nothing more to share, other than I am a bit irritated that I need to exceed a 50 character limit to submit my comments.

Chelse

Mar 19, 2015

Very helpful staff, held the vehicle until I arrived to test drive. Not pushy or forceful about the sale which was my favorite part! Great car

David Barberi

Mar 17, 2015

Where to start? As a younger person I have had varying experiences at car dealerships in the past. It's often the case that I am treated poorly or not taken seriously when looking at expensive vehicles. That was not the case at Kraphol Ford. James Yun was my car salesman and he took me seriously right from the start. He treated me with respect and wasn't too pushy. Anytime I had a question, he was responsive and accessible. He made me feel comfortable with the car buying process and never tried to sell me something I didn't need. I ultimately ended up leasing a 2015 Ford F-150. I have already recommended friends and family speak to James when considering their next car, because I know he will treat them the way people want to be treated when buying a new car.

Monica Louise Roark

Mar 17, 2015

Bob Yost was so great! I glad he helped me find exactly what I was looking for. He worked with me to the best of his abilities and was very kind. I would recommend him any day.

Mary Williams Aylor

Mar 3, 2015

Service was quick and efficient. Employees were friendly and helpful.

Nancy Jo Helzerman

Mar 2, 2015

Lincoln MKX. The service was very good and speedy. The staff was very polite and helpful. The new battery was installed and we were on our way. Also thank you for car wash coupon which we used quickly and the did a very good job.

Betty and Christopher Roberts

Mar 1, 2015

I purchased the car for my daughter who attends CMU. I live in Troy. Jeremy went the extra mile to take care of my daughter. I lease 2 other ford's and when they come due I will drive to Mt pleasant for our next cars to see Jeremy. The local dealerships here should take lessons from your dealership on customer service. Excellent job!!

Arthur James Sitko

Feb 27, 2015

Have a 2009 ford focus, which I purchased from Kraphol, used about 3 years ago. Needed a battery last January, so I naturally went to Kraphol Ford and purchased one and had it installed. Last week I had to call road service, battery was dead, got started, drove around and came home, later that day went out to see if car would start (battery only 1 year old) so figured it was the weather. Again, battery was "dead" had to call road service again, after the car was running I took it to Kraphol for a battery test. The battery "failed" and was replaced, with no cost to me. Kraphol ford is a "GREAT" place to purchase a new or used car and next time I am in the market for one, I will be there. Thank you for good servicd.

Mary Louise Setlock

Feb 27, 2015

My time at the dealership was quick and efficient service. Staff were friendly and helpful.

Richard William Young

Feb 26, 2015

Purchased a 2012 Ford F 150. Salesman and other people involved very friendly and courteous. Didn't take long to complete the transaction.

Stephen Michael Sumpter

Feb 25, 2015

Well woke up and car decided it wanted to go haywire. Didn't feel comfortable driving it, with no appointment service department understood and got me sat up and gave me a loaner. Was told it was possible they would not get to it on that day, but surprisingly was able to address and fix all problems and get it back at the end of the day. That's service everyone should strive for.

Joy Kathleen Edwards

Feb 24, 2015

Toyota Rav 4. The service and staff was wonderful! I will recommend my sales person to anyone I know in the market for a vehicle.

Jason Michael Mayfield

Feb 20, 2015

Service was super fast, was in and out in 10 minutes . I will continue to take my car here for all of its needs, thanks guys

Elizabeth Kay Gray

Feb 18, 2015

The service I received was excellent. I went in because of vibration. The power washed in my wheel wells for no charge. Then the nozzle for my windshield fluid fell off so they sold me the part and put it on for me. One guy gave my son some popcorn and gave him some paper and a pen to draw with. Awesome customer service!!!

George James Sponseller

Feb 18, 2015

Service was fast and efficient. Resolved problem quickly.

Melinda Lee Kreth

Feb 18, 2015

I drove in at 7:30 a.m. on a Monday (2/2) after the heat in my 2014 Fiesta (w Ecoboost) went out the previous day (2/1). I provided information to the service manager and was quickly assigned a loaner car for use until repairs were completed at the end of the week (2/6). My repair experience was quick, convenient, and--because my car is still under warranty--free. The only hitch was that the repair took longer than expected, because the part had to be ordered, was broken during the process of installation, and another replacement part had to be ordered. Because I had a loaner car, I was not inconvenienced by the delay. Thus far, my car is running fine and I'm warm again.

Thomas A. Emery

Feb 16, 2015

WellI still hear the ringing in the rear of the vehicle and suspect a fuel pump that probably wont last must after the warranty runs out, but nothing I can do right?Car still pulls ( but now to the right) but as discussed, may be the tires, although I expected better from Michelins.** Was not happy though when just after I bought the vehicle, the service / sales manager, not sure of his title, advised that Krapohl Ford would not cover a damaged tire from a screw which appeared to have been in the tire for awhile, (noticed while I was half way to Washington DC.) Question- Was that supposed to encourage me to buy again???- If I owned the business I would have "ate" the cost of the $240.00 tire to guarantee a return customer.Please note, Jeff, the Service rep I delt with this last service appointment was very professional!!.

Jonila Mae Brooks

Feb 13, 2015

Your people are always nice and you stand behind what ever you fix.

Daniel Philip Milan

Feb 12, 2015

Enjoyed the experience. Large inventory, fair price and great customer attitude.Will certainly be back. Thank you Rick and crew.

Edward Ziemba

Feb 12, 2015

No complaints ...bob Yost picked up and delivered our vehicle on time and service was completed satisfactorily

Christine Ann Luplow

Feb 11, 2015

The staff was helpful. At a previous visit I was told of another repair that was needed within a month. The cost was expected to be in $700 range. After the most current fix, I was told that the other repair was no longer needed. I was baffled as to how a big repair no longer needed service. However, I am grateful that upon further inspection, backed up by three technicians, that the big repair (big mistake) no longer needed attention.

David J McGrath

Feb 11, 2015

Went to recheck air pressure in the tires and discovered Value Stem covers missing. Have to say that I hadn't checked them before I left, so just maybe the did indeed just happen to fall off. But to lose two when I really never do, would leave me to believe that they didn't get placed back on.

Rickey Eugene Brown

Feb 11, 2015

The service was quick and I did not have to wait long.

Michael Robert Ditulio

Feb 10, 2015

purchased F250. service was very good. I had problems with my out of state financing but they worked with them to get the deal done. Felt I got the truck I was looking for at a price that was fare. Enjoying driving it but feels strange driving something this nice after decades of just getting by. Its a nice treat , thanks to all at Krapohl who helped.

Leonard Malland Swan

Feb 7, 2015

We purchased a 2005 GMC pickup. The purchase process was great. The staff was excellent to work with.

Jeffrey Peter Reiter

Feb 6, 2015

Great job as usual; always a good experience in the service department

Jean Elizabeth Krieger

Feb 5, 2015

Last week, James Yun, at Krapohl Ford in Mt. Pleasant worked with us to purchase a 2013 Ford Expedition. We were extremely pleased with the friendly service and extra time he gave us. Mr. Yun even stayed late to give us a thorough tutorial of the new gadgets, etc. in the vehicle. Working through all the paperwork to purchase the vehicle was a breeze due to the excellence of the financial officer working at Krapohl. A big thank you to all at Krapohl.

Linda Lee Bailey

Feb 5, 2015

2012 Ford Escape. Service has been great/staff always very helpful.

Gerald Thompson Church

Feb 4, 2015

Our 2014 Lincoln MKZ needed service for a recall. We made an appointment, and when I came in, the service was efficient and pretty quick. There is a nice place to wait, and it is all quite painless.

Susan Margaret Mctaggart-dennis

Feb 4, 2015

Went in for an oil change. Technicians were polite and work was done efficiently.

Mary Elizabeth Lee

Feb 3, 2015

All members of the staff are extremely knowledgeable and courteous.

Denise Isenbarger

Feb 2, 2015

Was in for an oil change. The customer service was very good.The employees try to please the customer, which it seems should and is an objectiveto a service driven part of Krapohl. Thank You. Didn't pay much attention to the facilities. Guess Krapohl would makesure it is up to and hopefully beyond code requirements.

Jeremy T Bond

Feb 2, 2015

From intake to pick up, the experience was efficient and pleasant. I worked primarily with Tim. I appreciate the way he kept in touch and reviewed the estimate with me. The work was completed in a timely fashion and I enjoyed a courtesy car while mine was in their shop. Thanks, guys! I will definitely be back, but I hope it's not for a while :-)

Charmaine Marjorie Shawana

Jan 30, 2015

The dealer was friendly, down to earth and very helpful. He helped us purchase the best new truck for the money and knew his business very well. We made a new friend....

James Joseph Fitzpatrick

Jan 29, 2015

Very courteous, technician pointed out things he saw while doing service. The person at the desk went through key points on service sheet which was informative.

Susan Lynn Hendrich

Jan 29, 2015

Great service ! We will continue todo business with Kraphol ford.

Cole Timothy Jacobson

Jan 28, 2015

We love our Ford Taurus. James Yun is an excellant sale Rep. this is not our 1st time at Kraphol Ford, great service is what brings us back from Fenton. We will be back in few months, will be needing anothet vehicle as our baby is headibg off to college.

Miguel Ortiz

Jan 28, 2015

To many recalls, very pleased about the way they were handled.

Renee Marie Patterson

Jan 28, 2015

2015 Explorer. Service was, as usual, EXCELLENT! Cheryl Weekly was extremely patient as we made the decision between "used" and "new" - - knowing that I don't like spending money :). She never made us feel pressured to make a decision. The entire experience was exceptional.The personal service has always been wonderful.... we consider the staff at Krapohl to be "friends"!

Philip Spencer Mcgourty

Jan 27, 2015

Jeremy Skelton by far is the best sales rep I have ever dealt with. I have purchased several trucks/cars from him and Krapohl Ford. I have sent my kids and friends to him as well. Even though there is a local ford dealer in Gladwin, I will only deal with Jeremy and Krapohl. As matter of fact when the Roush RS3 is ready I will be in again to purchase it

Donna Marie Kelley

Jan 23, 2015

2015 Taurus Limited -- Rick, Caleb and Dave were very helpful and friendly. The transaction was quick and easy.

Johnny Max Kimbell

Jan 23, 2015

Purchased a 2012 MKZ. My Salesman located financing better than what I came in the door with. I've waited a long time for a finer automobile and the whole process was smooth. Before I believe it, I was Heading off the lot and very satisfied.

Dale

Jan 22, 2015

Neglected to lubricate door hinges this time around. Otherwise, seemed pretty thorough and up to normal quality.

Raymond Francis Brusseau

Jan 22, 2015

You left my last name off of this document - it is Brusseau.We own a ford 500 in addition to the ford 150 truck and are happy with both.Our salesman Jerry Skelton is always willing to help when we visitThe oil change people are very helpful and fast - we never have to wait long.We don't like your discount coupons that are mail ins - we prefer an instantdiscount. If you stopped giving discounts we would probably take our businessto local garages that are cheaper.We will continue to buy our cars from you because we think they are the best for the money.Wish you sold mini motor homes because that will probably be our next purchase.Our loyalty to you is unusual since I am a GM retiree but I know what I like.

Michael J-lewis Vansyckle

Jan 21, 2015

This was a standard auto purchase. Had to put $500 worth of repairs into the truck only 2 months after purchasing it. That was the only thing I haven't like about the experience. Other then that salesman was nice and I'd probably go back to him for another vehicle.

Richard Daniel Dayringer

Jan 21, 2015

2013 Edge,service has been very good, staff has also been very informative. Thank you.

Susan Karen Langworthy

Jan 21, 2015

I only have Krapohl Ford work on my 2013 Ford Edge. The professional staff has always been helpful and treat the customer and the car as their top priority when giving service. I would highly recommend them and I have to family and friends. Keep up the good work! Susan Langworthy

William Gordon Tengen

Jan 20, 2015

The sales person seemed to know his product and conducted the negotiation in a pleasant and none aggressive way. The only difference in opinion is that he was limited by information "shop people" furnished him.

Kyleigh Marie Young

Jan 19, 2015

James was a great help and catered to my wants and needs with a smile on. I really enjoyed my experience here.

Mark D

Jan 19, 2015

I purchased a 2014 F-150 in June of 2014. James Yun, my salesperson, did a great job of working with me to find the right vehicle. I would highly recommend him. The Service department has always done a great job. I am very satisfied with my vehicle and the service Krapohl Ford provides.

Henry S. Mast

Jan 17, 2015

The staff & technicians at Krapohl Ford are very friendly & professional. I was very pleased with the service & work performed on my F250!

Deborah Mccomb Lawrence

Jan 16, 2015

Stopped in for an oil change and tire rotation. Service was timely and received a thorough report on my vehicle.

John Anthony Degrush

Jan 16, 2015

I was looking for a car, and I found a 99 Mercury Cougar. Sales staff was really nice and I got a great deal on the car.

Kathryn Marie Legene

Jan 15, 2015

Everyone very pleasant and helpful esp Jeff. Felt they wanted to be as courteous and respectful as possible

Marie Louette Keenoy

Jan 15, 2015

Everyone I interacted with was pleasant and professional.

Cynthia Ann Rubingh

Jan 13, 2015

The staff was very helpful and professional. I will continue to use the services at Krapohl Ford in Mt. Pleasant.

David Gene Bergman

Jan 12, 2015

we purchased a 2015 Escape. the sales an service staff as always, was outstanding. I purchased my first vehicle in 1966 from Harold Krapohl ( Tom's Dad and have been purchasing my vehicles since that time with the exception of about 12 years when I was stationed in other parts of the country.

Karen Sue Mater

Jan 9, 2015

I took my Focus in for an oil change and tire rotation. They were very busy so I decided to come back later for the tire rotation. They did a fine job with the oil change and inspection. Thanks!

Kathleen Marie Martin

Jan 9, 2015

I brought my Ford Edge in after I received a recall notice regarding a problem with leaks from the gas tank. They got me in for an evaluation quickly and did the inspection that reassured me I was okay for the time being until parts become available later this year.

Bryan Edward Stein

Jan 8, 2015

Quick, excellent service. Friendly people, and very simple processing wether I'm getting service done, or buying a vehicle.

Cynthia Marie Mussell

Jan 8, 2015

The staff was very helpful and the service was great!

Michelle Lynn Bailey-mesler

Jan 8, 2015

Jeremy was very helpful in explaining the vehicle options. He answered my many questions so that I felt informed in my purchase.

Tina Renee Lacey

Jan 8, 2015

2009 saturn outlook. My experience was great. Would buy another car from here even though it is so far from my home

Carol Ann Haas

Jan 7, 2015

Recall service was required, they provided rental car, made very convenient. Service was performed quickly.

Julianne Marie Weiler

Jan 7, 2015

I brought my escape in for the 15 month checkup: oil change, tire rotation, system check. Everything was done very well and in a quick manner. The only glitch was that the Service Tech that checked me in forgot to write down the tire rotation and if I hadn't asked about it when they said my car was finished, I would have assumed it was done and it had been missed. However, even though they were quite busy, they took my Escape right back in and finished everything completely.

Lonnie Joe Morey

Jan 7, 2015

The Dealership delivered the vehicle to my office and helped set up the basic setups (phone, garage opener, etc.). The dealership later delivered some trunk accessories to me that had came in after the vehicle was delivered.

Patricia Kay Sandel

Jan 7, 2015

We purchased a new Ford Explorer from Cheryl Weekley. She went out of her way to find us exactly what we wanted instead of trying to sell us what you had on the lot. We really appreciated that! We also appreciated the extra help with learning about our vehicle and the electronic components. Calub helped with that. What a nice young man. Every one we came in contact with at Krapohls was friendly and helpful. This was our first time buying a Ford vehicle. It won't be our last!!

Christine Ann Luplow

Jan 6, 2015

Despite all the customers you had, the service was still quick and excellent.

Timothy Michael Snellenberger

Jan 6, 2015

The recall service performed was done in the time period told over the phone.

Virginia Wenham Phillips

Jan 6, 2015

I always use Krapohl Fastlane. The service is quick and efficient

Rachel Jean Biedenbender.

Jan 4, 2015

I am leasing a Ford Escape. I was looking for a vehicle that would handle better on the roads. The service was very helpful and I felt honest. They were more than willing to let both my husband and I test drive the vehicle. I felt that they were not at all "push" to make a deal, yet were helpful at the same time.

Douglas James Hill

Jan 3, 2015

This is the best staff I have ever had at a dealership in my car buying career... They are always trying to make it easier on the customer.. Great job!!!

Clarence Robert Lile

Jan 1, 2015

Your quick service area for lubes and oil and filter changes was fast and efficient as usual. They got me in and out fast.

Jonila Mae Brooks

Jan 1, 2015

You did a good job your service is great. always treated us with respect and kindness.

John Charles Chiodini

Dec 31, 2014

I appreciate the friendliness of everyone I meet at the dealership. I purchased a Flex in 2013. The car has provided us with excellent dependability. I never worry about service because my past experiences have shown that I will get great service if needed.

Marilyn Ann Morey

Dec 31, 2014

very friendly and accomadating staff! A lot of work to get my car washed but they did a great job doing it by hand and it was free so much appreciated.

Debra Sue Nelson

Dec 30, 2014

The purchase of our f-250 was a great experience.The staff was very helpful and informative and answered all our questions explaining the vehicle and the services the dealership offers.Thank you!

Ronald Brian Emerson

Dec 30, 2014

Used/like new 2012 Ford Escape. The staff was excellent from the first web contact to the delivery of my Escape. They also made the trade in of my 2008 Ford F150 easy. It may have even been already sold!Bob Yost is excellent!

Jeremy and Amy Bond

Dec 29, 2014

FastLane is our top and only choice for regular service... Just a few days before my last oil change on the Taurus X, my wife found that it wouldn't start. A quick jumpstart later, and all seemed well, but it was nice to know she could have the battery tested at her next oil change. The FastLane team put her mind at ease regarding the battery and also her tire treads - all, of course, in addition to quickly and effectively changing the car's oil and filter and completing the other inspection points. Keep up the great work!

Michael Alan Simon

Dec 29, 2014

Fast, quality service at a reasonable price. I'll be back.

Johanna Wendy Hopkins

Dec 26, 2014

Jermey Haskell was an outstanding sales person, I would recommend him to all of my family and freinds.the people at the service dept are great too.I will mostly likely purchase my next truck at Krapol.Thanks.

Randy Arthur Haycock

Dec 25, 2014

Staff was helpful. Overall experience was great. I bought a 2014 F-150. Like it almost as much as my 2004 Super-Duty.

Barbara Mary Mcintyre

Dec 23, 2014

Awesome experience. James is incredible. He was very kind, professional, courteous, informative, patient, knowledgeable, etc. Too many positive adjectives to describe this man. Financial Manager was also incredible. Couldn't have asked for better service. I'm sorry, I forgot his name. Quick question, I forgot and left some CDs in my Cougar when I traded it in - totally forgot about them in my haste. Can someone please check to see if they are still there - CD holder between the two front seats: Boz Skaggs, Abba, etc. Email: mcint1bmatcmich.eduPhone: 989-330-4808Thanks,Barb McIntyre

William Michael Kolesar

Dec 22, 2014

Service was good. The only issue I always have after an oil change is how to reset the oil change due time. I can never remember how and I keep getting the annoying oil change due soon message. I then have to pull out the manual to figure out how to reset. It does not seem intuitive when fussing with the displays although I am sure it is simple. If your staff reminded about how to quickly change that it would be helpful. I don't think of it while there because the message does not appear until the next time the engine is started. Otherwise service is great, never a problem and usually very quick.

Sandra J Heath

Dec 21, 2014

I went to the custom department and they were so nice. They explained everything to me and the work was done quickly. They also made sure I understood everything before I left. We even chatted like we were old friends! Great place with excellent service!

Judith Lee Welsh

Dec 20, 2014

I purchased my MKZ from Krapohl because the service, sales staff and staff are the BEST. I previously had my truck and LHS in to be serviced at Krapohl's and I was very impressed with the service, repair and every staff person. My truck and car had been in two times at another vehicle repair establishment and the problems continued to exist. I brought them into Krapohl's and they were repaired and run perfectly. When I have either vehicle in for service I am able to have a loaner car. This makes all appointments so easy from the time I bring the vehicle in until I pick my vehicle up. When I need a loaned the staff person kindly completes the paper work, delivers the loaner MKZ to the front. It is just like driving my own car. I told the service department staff that when I was ready to purchase a car it was because their service was so great. When I was ready to try an MKZ, the sales agent loaned me an MKZ for a couple days. This was a great selling point and I after two days I purchased my MKZ. He assisted with all paper work, title etc.Krapohl Ford and Lincoln offers the best staff and service and I have highly recommend Krapohl to my friends. I can't make enough positive remarks about Krapohl's. Everyone and all service is awesome. Thank you to all the staff and Krapohl Ford and Lincoln.Very sincerely, Judy Welsh

Carol Joanne Brannan

Dec 19, 2014

As usual, the service at Krapohl's was excellent. I needed to have a new battery installed, and the service staff did so promptly and efficiently. I am so pleased with the service I receive here. They are not only good at what they do but are also friendly and treat me like family. I feel very safe dealing with them.

Charles Mcphall

Dec 19, 2014

I tried my first lease with a 2015 Ford Escape for my wife to drive, so far she is very happy with it. This is the second vehicle we have purchased in two months from Krapohl's, we very much appreciate the help we've received in locating vehicles that work for us.

Dale Thomas Render

Dec 19, 2014

Just an oil change all went well.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

George James Sponseller

Dec 19, 2014

Service was very fast and efficient. All service points checked completely.

Thaddeus John Tanner

Dec 19, 2014

We are loyal ford customers and deal with Jeremy Skelton who is a true assert to your company

Carole Ann Tally

Dec 18, 2014

I felt very comfortable at getting my new vehicle. Every staff member that helped me made it easier to comfortable to purchase a new SUV. they answered all my son's questions and explained every thing to us. Showing me how to use the gadgets in the car....I will certainly come back Thank you for your great assistance. there was no pressure and i liked that.....

Steven Alan Carey

Dec 18, 2014

My 06 escape needed brakes and a tie rod. Your service was great

Thomas Dee Ball

Dec 18, 2014

Krapohl has been servicing my vehicles for many years;always doing a fine job, with a smiling face and on time service. What more is there to ask?

Douglas James Bush

Dec 16, 2014

We have purchased several vehicles from Krapohl Ford. They have always treated us very well. During my most recent purchase experience, I worked with James Yun. He was very knowledgeable about the vehicle options and the various pricing considerations. He tried to offer options based on the considerations we articulated to him. We felt he was doing his best to get the right vehicle at the best price. Once we placed our order, he kept us updated on the process. The financing process went very smoothly. They did a good job of working with local institutions to secure a good interest rate. We really like the vehicle, too!!!

James Edward Mcerlain

Dec 13, 2014

just keep doing what you are doing....you are the leader and just stay that way

David Ray Erskin

Dec 11, 2014

I have always received great service on oil changes in the Quick Lane area. Workers are always friendly.

Marilyn Hawkins Sweeney

Dec 9, 2014

My Ford Fusion had gotten some scratches on the trunk. The body shop buffed them so that they are scarcely visible. The work was done in a reasonable amount of time and cost.

Charles John Tribe

Dec 8, 2014

Oil and services were performed in a very timely manner. The last few cars we bought at different dealers always provided a free car wash, why doesn't Krapohl's????

Diane Clark

Dec 8, 2014

This is a fantastic dealership. I always receive excellent service.

Ronald Jones

Dec 8, 2014

Took my F350 Diesel in for an oil change. As always My truck was moved right into the service bay. The tech noticed two of my clearance lights were out and I told him I had replacement bulbs in the driver door map pocket. He installed the new bulbs at no charge. Now when did anyone ever get something done "On the house" in this day and age. Love this dealer and their Fast Lane Oil Changes.

Amber Lynn Barnes

Dec 4, 2014

I was skeptical about buying another new ford from my previous experience with Ed Koehn Ford in Greenville. I am glad we decided to come to Krapohl's. James was our salesman and we were very impressed with him. We never felt pressured and he went thru different payment options and different cars with us. When I came to pick up my car he stayed an hour after the dealership closed explaining everything to me and going over my new car, inside and out. Also, the finance person Dave, was great, he also stayed late so I could have my car that day. Our experience all around was wonderful and we will come to Krapohl's for every new car purchase! We were so impressed I called the dealership the very next morning and left a voicemail for Tom to tell him how happy we were. Keep up the good work! Thanks for everything!

Mary Timmins

Dec 4, 2014

QUICK LANE REP, TONY, WAS OUTSTANDING. KNOWELEDGEABLE AND WAS ACCOMODATING TO MY SCHEDULE.

Gary John Kramer

Dec 3, 2014

We hit a deer with our Subaru and have been very pleased with the work completed by the Krapohl Body Shop. They provided a nice loaner vehicle, kept in touch with us on repairs and work appears to be just like new.

C Smith

Dec 2, 2014

I purchased this Lincoln MKZ in August and this is the first time I've had it in - for a routine oil change. Everyone at Krapohl Ford - from my salesperson to the guys in the oil change - have treated me fantastic! I even told my husband last night that "I got an oil change and I felt like a super star!" I am very happy with everyone at Krapohl Ford!

Edward Ziemba

Dec 2, 2014

Best dealership experience I've ever had....car and paperwork were ready when we arrived.signed.sealed delivered in an hour

Robert Anthony Botek

Dec 2, 2014

Went in for the recall on the 1.6ltr eng. Went thru the quick lube service. The crew was fast efficient and curtieous.

Kathryn Beth Atkinson

Nov 27, 2014

I bought a 2012 Chevy Cruze on Nov 21st after test driving it the night before. I had been to another dealer the day before & was appalled & disgusted by the 'pushy' salespeople trying to force me into a buying decision after driving a car around the block, even after my boyfriend told them repeatedly I was only looking at my trade-in/buying options. I left that dealer vowing to never step foot in there again. So I started looking online for used vehicles within my size & price range & saw a cute used Ford Focus at Krapohl & was told by Mike to come in & take a look. No pressure, no feeling like I was getting pushed into a decision. I went to Krapohl right after work & was greeted by James. Unfortunately, the Focus was sold, but he told me about a 2012 Cruze within my price range & encouraged me to drive it to Rosebush & back. I loved it!!! And then James & I sat down & I explained how I was interested, but all would depend on whether I'd be approved for a low interest loan, what my trade-in would be, etc. At NO TIME did I feel pressure to buy. The staff were all incredibly nice from James starting the loan & sale process, Dave going through all the paperwork & Mike spending the next day showing me all the bells & whistles. I've looked online at other dealers for 2012 Cruze cars with low miles & ALL of them were anywhere from $2,000-5,000 more than I paid!! Krapohl staff are incredible & I felt secure enough to go in by myself & not have them try to take advantage of me. I've been told by friends that Krapohl service staff are just as awesome, so I will get oil changes, engine service, tires, etc. from them from now on. Huge shout-out to Dave, James & Mike Yens!!! You made my car buying experience SO enjoyable!!!

Sylvia Roberts Sych

Nov 26, 2014

The staff is always polite and informative. I was handicapped at time of this visit, and I truly appreciate the way they assist and take over the extra in servicing my vehicle.

Cris Lee Dewolf

Nov 25, 2014

Quickly diagnosed and fixed the problem we were having with our escape.

Jeff Robinson

Nov 25, 2014

Stopped to get a key made for my truck. Didn't realize it addition to making the key, it also had to be programmed to my truck. Jeff in service took the time to accommodate me even though I didn't have an appointment. In the end, I received the same outstanding results that I've come to expect from the Krapohl team. Thanks.

Shirley Gayle Kucera

Nov 25, 2014

Jeremy Skelton was so helpful, knowledgeable and professional. He explained the bells and whistles on my Buick Rendezvous and how to use them. Everyone in the front office was friendly and courteous. The wait time was very short from start to finish. I will definitely come back as a repeat customer and refer you to my friends and family.

Gary Walton Stryker

Nov 24, 2014

I would have to rate my experience of purchasing a new f150 as the best I have had. I really don't know how it could have been any better. Gary Stryker

Susan Perkowski Anderson

Nov 24, 2014

I had my 2012Escape in for routine oil, filter, lube, tire rotation and multi point check up. I used the quick service. Staff were friendly, helpful, and knowledgeable.

Roseann Marie Brisson

Nov 21, 2014

The new young woman, in the Quick Lane, was very knowledgeable, friendly, and provided quick personal service. Right away, she noticed my tires needed rotated without asking. And, she took the extra time to create a new sticker for my car, at my request, before it came back out after the rotation.

Jeremy Thomas Bond

Nov 20, 2014

From our first transaction, which was no several years ago, to this most current deal, Krapohl Ford continues to exceed expectations. Rick Waddell is an asset to Krapohl Ford and to the field of professional sales. He takes excellent care of me as a customer, but so did everyone else including Bob, Dave, and the clerks who processed my payment. The Mercedes Benz E500 is thus far a dream come true and I look forward to driving it for many years and to future transactions with Krapohl Ford!

Susan Jene Cumming

Nov 20, 2014

Everyone was very friendly but I wasn't sure who my key person was doing the oil change. It seemed like the majority of the workers were dealing with a beautiful F250 truck and I was an after thought.

Kim Rene Wilder

Nov 19, 2014

Very polite and they explained everything they was doing

Arthur James Sitko

Nov 17, 2014

Kraphol ford is the best for cars,new,or used and their service is EXCELLANT!!!!!!!!!

Steven Douglas Albright

Nov 17, 2014

Purchased a 2015 Expedition. The unit was ready ahead of schedule, the tech that walked us through the vehicle systems was excellent, and our salesman was great to work with.

Susan Diane Wancour

Nov 13, 2014

Everyone was very nice! And I liked the popcorn :)

Tracy Linn Rayment

Nov 13, 2014

Great dealership,great service,no pressure to buy,very friendly!!!!!!! Would not change a thing.

Lawrence Dale Koehler

Nov 12, 2014

The service people were courteous, service was prompt. They were knowledge of the vehicle.Great Service

Richard Glenn Stanley

Nov 11, 2014

2013 edge, the services was great. yes indeed the staff was great

Ryan Seth Mallo

Nov 11, 2014

I really, really appreciate the entire team at Krapohl. You not only help us get a new car, you find something that fits our budget, dreams, and work with us through every step of the process to ensure that we walk out satisfied - no matter how many years it has been!

George F Jennings

Nov 10, 2014

Been dealing with you folks for years. Everything is always great. Since we got our last Lincoln, it seems service and customer relations just get better and better! George Jennings

Robert August Sander

Nov 10, 2014

purchased 2015 explorervery helpful staff they spent a lot of time with us showing us the features of the explorer and how to use themsalesman very knowledgable about the vehicle and the incentives available to customers and worked hard to find the vehicle that we were looking for.technician knew all the features of the vehicle and we could easily learn about them

Adrienne Anne Pritchard

Nov 9, 2014

Wonderful customer service. Not pushy at all. I would definitely recommend.

Beverly Jane Teeter

Nov 8, 2014

Have purchased a Ford Fusion and a Mercury Mariner from your dealership. Have recommended to others to also purchase from you.

Nancy

Nov 8, 2014

2014 Focus hatchback. I love it! It has everything I wanted in a vehicle. I originally was looking at an escape, I wanted something big. But with the gas mileage and comfort I am getting with this I am glad I went this way. Our sales person, Jeremy Skelton is great to work with. He is not pushy, he is very patient, an overall great person!

Betty Ann Shelby

Nov 7, 2014

staff were great! drive a Lincoln. oil change and inspection.

Robert Lee Scholp

Nov 6, 2014

Service was good always been prompt with repair work and times.

Violet Ann Sawade

Nov 4, 2014

I purchased a 2014 Escape on June 24,2014. Salesman treated us very well. Had vehicle in on Oct. 31,2014 for service. Had the key pad on the door replaced. Everyone was very nice. Service was great.

Dale Howard Haton

Nov 3, 2014

Lincoln MKZ 2012, very helpful staff also knowledgeable about the products.

Michael Allen Morris

Oct 30, 2014

In and out on the recall. Very friendly staff will look at the dealership in the future to purchase a vehicle.

Mike

Oct 30, 2014

James at Krapohl Ford was great to work with! He helped me consider all the options in purchasing a new vehicle and was very honest in terms of what would get me the most "bang for the buck." He worked hard to find the vehicle that best met my specifications through a dealer-to-dealer transfer and made sure my requested extra feature of a remote start was installed prior to pick-up. He spent a good amount of time during pickup of demonstrating all the features that saved a lot of hassle in figuring out everything on my own. I found the entire process of purchase very easy. James was helpful but not pushy at all.

Stephen Michael Sumpter

Oct 29, 2014

Like normal when I have a problem and go in, they get it done. My issue was a tough one because it was here and there and I figured most would have said we can't hear it or its not doing what you said. Long and behold they got it right and took my complaints serious and found the problem and corrected it all in a very timely matter. 2013 Ford Fusion Titanium and had a bad left front wheel bearing. Car is back to feeling as it should, couldn't be happier with the service.

Donald Raymond Stabenow

Oct 28, 2014

Good service as always!! Got the job done ahead of schedule. Provided ride service

Robert Kasprzyk

Oct 28, 2014

Service on my MKZ was fast and efficient. Always a pleasure to deal with Krapohl!

Shirley Kalis

Oct 28, 2014

MKS needed part under seat for air bag, part was ordered and installed. Now lite is off and running fine.

Scott L Reavill

Oct 27, 2014

Pulled into service bay with help of the staff and was greeted promptly by service personnel. Oil change was done promptly and because it was part of a recall was done at no charge. There was complete understanding of the recall needed and only minimal waiting time was required (less than 20 min.) The waiting room had comfortable seating, bright lighting to read numerous magazines that were available and they even had fresh made popcorn which made my wife happy. Staff was pleasant and businesslike.usinesslike

Craig Aaron Griffiths

Oct 24, 2014

In and out very quickly; received a nice loaner to run errands with while waiting for the repairs to my vehicle to be completed. Thanks!

Charles Bernard Vonderembse

Oct 23, 2014

Everything went smoothly. The experience was surprisingly uncomplicated and productive. Better than I expected based on past experiences.

Cris Lee Dewolf

Oct 23, 2014

Our Escape was quickly diagnosed and repaired, at a reasonable cost. As always, we appreciated the use of a free loaner car.

Stanley Mitchell Sineway

Oct 23, 2014

F350 the service good .the staff help with buying.

Gary Lee Eversole

Oct 21, 2014

lastyear i purchased a 2010 taurus.this recent stop was for a pair of tires. service was excellent as usual. in 2005 i purchased a 2006 ford 500 and have always been well taken careof thank you.

Herman Dennis Hartman

Oct 21, 2014

The service on the Ford Edge was excellent as always. Even though the issue was covered under the warranty we were quite disappointed that the parts wore out already as the car is only 2 years old and has under 20K miles. The staff was very helpful and courteous as always.

Terry Lee Fisher

Oct 17, 2014

My passenger for squeaks since the oil change not sure what was sprayed on it but it was fine before. Was told it used synthetic oil but regular oil change was done. No new sticker to tell us when to service it again. We have had a great experience up to the oil change.

Dan F Howard

Oct 16, 2014

It was what I expected to receive when having an oil change.

Judith Caroline Cole

Oct 16, 2014

I purchased a used 2010 Lincoln MKZ in early 2012, and love it. Jeremy Haskell was wonderful, not pushing or convincing, but answering questions and allowing my decision to be totally mine.I have always brought the car to your dealership for service, and will continue to do so. Jeremy has since sold cars to two others upon my recommendation because of the great service there, both in sales AND service.

William Joseph Weber

Oct 16, 2014

prompt, complete, truly convenient, reflects good business sense. Our sales person delivered the vehicle to us -- Bob Yost -- good on him!

Marilyn Hawkins Sweeney

Oct 15, 2014

The staff was helpful and the service was performed in a timely manner.

Denise Isenbarger

Oct 14, 2014

The service I received was very good. Overall, Krapohl Ford employees friendly people with knowledge in their field.

Sher Sytek

Oct 14, 2014

I purchased an 2008 Pontiac Torrent and I am very happy with my whole process from start to finish! My salesman was Bob Yost and I will highly recommend him. He is very professional, happy, understanding, most pleasant, and truly cares about you and not just to make a sale. He has the very best customer service skills, honesty, trustworthiness, reliability, and accountability. I have the upmost respect for him! I appreciate him so much and will send my friends his way. Kudos to Bob Yost!Sher L Sytek

Thomas Ellis Owen

Oct 13, 2014

The young man that helped me at the desk was very nice. The gentleman that gave me my vehicle keys was also very nice. It did not take very long for the oil change and the personnel was very informative.

Carol Joanne Brannan

Oct 9, 2014

I have used Krapohl's Service Center since I purchased my Mercury in 2009. They have done a terrific job of caring for my car. The service is quick and well done. The workers are always caring and friendly. As a widow I am concerned that my car get the best, because I do a lot of driving, some long distances. I appreciate the service I get at this dealership.

Cynthia Ann Rubingh

Oct 9, 2014

Your customer service is outstanding. When we bought the F150 it was our first vehicle purchased from your business and our experiences with staff has been outstanding.

Dale Gust

Oct 9, 2014

2003 GM, Alero, Oldsmobile. Service was great and have no complaints about the staff. They were friendly and very helpful.

Michael Lance Jenkins

Oct 9, 2014

Always fast and friendly. The service guys our great!

Rene Sanders Alaniz

Oct 9, 2014

I'm very happy with my Ford F-250 And the staff was very nice Sales man mr . James yun Knows how to get you a very good deal. He's 5 star in my book. Thnx. Krapohl and mr . Yun

Christine Ann Luplow

Oct 6, 2014

I took my Flex in for an oil change. As always, everyone was helpful. There is one thing that I wish to note. As I was driving back to Clare, other cars were indicating to me that my lights were not on. I know that your routine is to check this function. However, it wasn't set back to the original position, leaving me to wonder why they didn't go on automatically. In short, it's great that you check each and every function in detail, but please return them back to their original setting. Each time I exited the car, the alarm for the lights would sound. I had to figure what the original setting was. This occurred two times, at the store and then again at home.

Deborah Mccomb Lawrence

Oct 6, 2014

Took my car in without an appointment because of the problem I was having.

Renata Lynne Borton

Oct 3, 2014

I have a 2014 ford fusion and recently hit a deer. Apparently this deer liked to slide it's behinds across the hoods of my car damaging the passenger side door and the whole front end of my car. The service people were very nice when I called to have it fixed. The grill was broke, the hood of the car was lifted, and push over to the drivers side, and the entire front of my car had dents; where the deer tried to jump over my car, but couldn't so then the butt landed on the hood and slide across. I was able to get a loner car while my car was being fixed which help me keep up on my day to day activities. (Truly Thankful for the loner car) I called to check on my car they estimated that it would take 7-10 days to get fixed. When I received my car back it was clean and looking like new. When I went to look at the passenger side I could see the wax job and the paint job. I think it just needed to be buffed out a little more. Over all my experience was good I would recommend using the ford dealer ship and service departments.

Sally Carnahan Weisenburger

Oct 2, 2014

Lincoln mkz hybrid 2015. Service was very good, signing of papers was fully and clearly explained. Totally satisfied.

Philip Joe Sleeseman Iii

Oct 1, 2014

A window sticker was never put on my truck to tell me when my next oil change is. Pretty bad when small town garages do that but a dealership can't.

Roxanne Lee Frasier

Oct 1, 2014

2013 f-150. the staff was very helpful. service was great. the only thing I would like to see is having a loaner car when having repairs done thats takes longer than 2 hours. other than that all around great service...

Carolyn Ruth Greenman

Sep 30, 2014

always good service at Kraphol's since I purchased my first car back in 1978 from Tom Kraphol.

David Scott Olley

Sep 30, 2014

We purchased a 2014 Ford Edge and were completely satisfied with the entire experience.

Kelly

Sep 30, 2014

Staff was very helpful and not pushy, like I discovered at other dealers.

Patricia Ann Crawford

Sep 30, 2014

Rick was wonderful I had a great time buying this car and working through it with RICK AND I LOVE MY NEW CAR

Robert Bowen Noll

Sep 30, 2014

Always great service. Thanks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Anthony Arthur Voisin

Sep 29, 2014

I appreciated that your staff was able to complete the recall repair promptly while I waited.

Nancy Patricia Johnson

Sep 29, 2014

The customer service was excellent, not only was the person behind the counter very nice and wanting to assist in any way possible, so was Jeremy Skelton, our sales person we have used, in offering to get me a loaner car. Service was within the time frame that I was told.

Matthew Martin Yonkey

Sep 26, 2014

I visited many dealerships looking for the truck I wanted. My local Ford dealer (Midland) most certainly could have gotten me the truck I ultimately purchased but I found them to be pushy and I did not like the experience. When I came to Krapohls I was met by Rick Waddell who was a great salesman to work with. Not only was he not pushy at all, we was very knowledgable and very kind to me, my wife and my young kids. I chose to do my business with him because of these facts. I would recommend Krapohls to anyone and would tell them to go see Rick when they come. The rest of the my dealings were good as well. I liked the fact the waiting area had popcorn, TV and crayons which was great as I brought young kids each time we came in. Thanks!

Bernice Marhofer

Sep 24, 2014

It only take one day for you to check out my car and put a new water pump in.

Thomas Leroy Gilliam

Sep 24, 2014

We bought a 2014 Ford Escape, James Yun was our dealer, and he was excellent. I would definitely refer people to James. He was helpful, friendly, knowledgeable. He made us very comfortable with the entire experience. I will definitely buy from him in the future...and believe me, we have never been "Ford" people because my husband was a GM employee, but this vehicle is everything we were looking for and more!

Denise Isenbarger

Sep 20, 2014

Customer Service was very good. Don't know what else to offer up.

Marlene Faye Teegardin

Sep 20, 2014

We were very pleased with Rick at your dealership. We did not feel pressured to buy but he was very helpful and pleasant to work with. We bought a 2014 Dodge Van and it had a full tank of gas and an oil change when we picked it up. You were very good to deal with and we would come back to your dealership if we were looking for another vehicle.

Joseph Gregory Tomko

Sep 19, 2014

Staff were very helpful and efficent. Always appreciate Kraphol Ford.

Mary Jean Gray

Sep 19, 2014

As always, dealership was very helpful and shared info with us as service was completed..

Cathleen Ann Vanorden

Sep 18, 2014

I was greeted when I walked in the door. The car was taken into the lube lab for me. I was there less than 1/2 hour. The service was great.

Mike Deal

Sep 15, 2014

You all do a fine job when ever I needed anything done I will continue to have my vehicles serviced there thank you

Norma Martha Richardson

Sep 15, 2014

Ford Escape. Love the car. Staff very helpful. Service excellent.

Gary Lee Eversole

Sep 12, 2014

all of my service needs have been performed there since 2006. i have never encountered a problem and it is quick. i'll be back, as they say. thanks for the great service.

Thaddeus John Tanner

Sep 12, 2014

Purchased a 2014 Escape Love it !! Jeremy is a great salesperson

Paula Ruter

Sep 11, 2014

I visited the Quick Lane for an oil and filter check. The staff was very courteous, and was able to recommend the service that was best for my car and its mileage. As a woman, I've had bad experiences elsewhere, with mechanics suggesting unnecessary services. I have never had this happen at Krapohl Quick Lane, and would recommend going there even if you have not purchased a vehicle from their dealership.

Barbara Jean Doyle

Sep 10, 2014

We bought a 2014 Escape Titanium. Jeremy Skelton was our salesman and he did a good job for us. He sold my husband a car last April.He was very patient with our numerous e-mail prior to our closing.Service at the dealership has always been excellent if and whenneeded.

Jerry

Sep 10, 2014

I appreciated being given the numbers on brake wear which did not need replacement. Such honesty will assure that I will be back for future service needs.

Lino Bartolomeo Favero

Sep 10, 2014

James Yum was very helpful He was able to get us what we wanted.

Vikki Maria Ringwalt

Sep 10, 2014

Jeff in the service department is awesome! He was very helpful and worked with me to get to the bottom of the problem on our 2013 Escape.

Carol Ann Haas

Sep 9, 2014

Just a simple oil change. Fast and efficient and friendly service.

Gary Gene Sperry

Sep 9, 2014

2011 f-150 sc. had an oil change and a vibration problem. both were taken care of promptly and the technition was very helpful in the dionogistics.

Vicky L Martin

Sep 9, 2014

I purchased a 2015 Lincoln MKZ Hybrid. I have only had the vehicle 5 days, but so far I'm very happy with it. I can never say enough good things about the employees at Krapohl Ford. Every person that I come into contact with at that dealership is friendly and helpful. Every experience I've had in this dealership - whether the sales or service department - since I began doing business there 5 years ago has been above and beyond my expectations. (which, being a Ford retiree, are pretty high) The MKZ is my third vehicle lease from Krapohl Ford. My sales person, Jeremy Haskell, remembers past issues I've had with my vehicles, and also remembers several of my vehicle preferences. Who could ask for more?

Michael John Darin

Sep 8, 2014

Kevin did a wonderful job making sure that we are satisfied with the service. Bill Statfeld did an excellent job helping us to resolve a vibration sound that was troubling us.Very satisfied

Susan Karen Langworthy

Sep 7, 2014

This my second car from Kraphol Ford. I have always been very pleased with the service and the wonderful people that work at the Kraphol Ford dealership and service department. A great family owned operation.

Stanley Robert Parks

Sep 5, 2014

We were able to leave our car for almost a month while we were at our cabin in the UP. We knew it would be fixed and well taken care of. What more could a person ask for. What a great group of people to work with.

Clarence Robert Lile

Sep 4, 2014

This is the second Ford Fusion that I have purchased from Krapohl.Your staff were friendly and helpful both before and after the purchase. The sales person James, took his time to go over all the features that had been added from 2012 to 2014 and make sure my wife and I understood them.

Edward Ziemba

Sep 4, 2014

Brought my 14 escape in for recall issues , warranty and oil change....Bob Yost handled in extremely professional and timely manner

James Ronald Henning

Sep 4, 2014

2011 Explorer. During a routine oil change, an axle leak was detected and arrangements were made to fix it, under warranty. A loaner car was provided, thank you! Staff was professional and pleasant and took care of each step. Thank you !

Jim Holton

Sep 4, 2014

My local dealer and sales person (James) make my life very easy to buy a car. Even the Finance Director makes everything smooth and easy. I've purchased vehicles from other dealers over my driving lifespan but Krapohl Ford should be the training ground for other dealers to follow! Hats off to them.

Marilyn Grace Sprague

Sep 2, 2014

Very quick very polite & helpful

Mary Dorothy Sullivan-pondell

Sep 2, 2014

I was pleased with the service. I did not like my car when i brought it in but very pleased with it when it was complete. Vibration and noise where a gone.

Joan Eileen Bonzelaar

Sep 1, 2014

no waiting, very pleasant

David Ray Erskin

Aug 30, 2014

Tony and his team always go a great job.

John Christopher Chase

Aug 29, 2014

I was looking for a new lease and was blindsided by a salesman at another dealership with hidden fees. I called this dealership and was redirected to James (Yun?) who proceeded to answer every question I had with extreme patience and knowledge. I ended up leaving the dealership a couple of days later with a better version of the car I wanted for a minimal increased price. The experience was great and I plan on coming back or at least making a call when my lease is up.

Samantha Nicole Paine

Aug 28, 2014

The staff was extremely helpful when I asked questions, and were willing to work with me! I got a 2010 Mercury Milan. Very quick in communicating! I would highly recommend to anyone looking for a car.

George Nelson

Oct 24, 2013

No pressure. Great selection. Everybody was super friendly. They let me leave and "think about it" without any hassle. Freeeeeeeeeeeeeeeeeeeeeeeee Popcorn! I was introduced to they entire dealership and every was smiling and happy to meet me. I highly recommend Krapohl Ford and Lincoln

Alex00

Apr 21, 2009

Larry was friendly, knowledgable, and most important to me, he gave me the time I needed to make a descision. I hate high preasure stores. Lary and Krapohl gives me al the information I needed and then let me think about it. I was allowed to leave the store without any hassle and I came back the next day and made my purchase. Thank you Larry

Bossman

Jul 12, 2004

Diane is fabulos and very low key but incredibly knowledgeable. I send all my friends to her.