Used Cars for Sale at Kristal Auto Mall in Brooklyn, NY

MrClark

Mar 28, 2016

I took my Hummer H3 in for recall work. I was on time for my appointment they took me right in and David Ramoutar the service advisor treated me with the upmost respect and kindness. the service staff were on point also. Thanks David!!!

AJ

Mar 21, 2016

salesman was very attentive, answered all questions and followed up on every call made.

RacSims

Mar 15, 2016

Polite and very attentive to my needs..in and out in a flash...professional work from professional people..

Munishwar Sharma

Mar 9, 2016

I picked up my vehicle on 3/4/16 the service for traction control light came on. The vehicle was 271 miles out. Four days later and the vehicle was 364 miles the same problem.

Pavel303

Jan 23, 2016

The worse Dealership i ever been to. The staff of the shop extra rude . I called few days before and say that my 2002 Gm car has engine issue can i bring it in and they said yes. When i go there they were yelling at me and told me to get my car out of their lot and they wont work on it since its too old and they dont have mechanic to work on it. They only take cars 2006 and up and maybe they can see my car in April. THE WORST DEALER EVER STAY AWAY!!!!

Sheldon

Jan 21, 2016

It was wonderful. Very patient and knowledgeable staff. Can't believe I was done in a couple of hours, returned later the day and picked up my new car. A+ service.

Anna

Jan 3, 2016

Sales Cosultant - Michael Ricketts - was great! Made the leasing document process super easy! Spend extra time explaining every little button inside the vehicle, and how everything works. Thank you, Mike, very much!!! Special Thanks to Phil! Always great to see you! Happy New Year to you all at Kristal!

Allan

Dec 24, 2015

Charlie Albanese Sr is the best salesman I have ever encountered and I have been buying cars for 63 years.

Margery

Dec 24, 2015

Kenneth is always professional and helpful. My gripe is with GM for not supplying my car with a donut. This created a ridiculous inconvenience for me. I plan to complain about this absurd policy.

Jeremy

Dec 23, 2015

For years I've been hesitant on leasing a new car. That was partially because of the reputation of car salesmen. Courtney and the team at Kristal could not have done a better job at dispelling that myth. Courtney made my car leasing experience so easy and enjoyable. I kinda can't wait to lease my next car.

Brian

Dec 18, 2015

Quick, efficient and courteous staff. Understood what I was looking for and was able to close the deal within minutes. Thank you Phil.... makes buying or leasing a vehicle easy and without the stress.

Robert

Nov 26, 2015

I would like to say that David does a great job -- very polite and easy to deal with -- he said how long it would take and he hit it on the button -- be sure to keep him --

Prince

Nov 4, 2015

My salesman was Charles and he showed me excellent customer service and kept a smile on his face the entire time! I will definitely purchase another car from Charles in the future! Thank you!

Penny

Nov 1, 2015

You guys rock! Made me feel like a celebrity!! Highly recommend this dealership. Two thumbs up. Dan is the man!

Richard

Oct 29, 2015

service was performed well and timely with the exception ofinflating the tires to their recommended pressure after I explicitly asked for this service and in light of the fact that atire rotation was done it should have been easy to checkand inflate to the proper psi which is 35. This is the 2nd timeI aksed for this service and it did not happen. My last servicevisit I asked for this service and it was not performed as well!!

Richard

Oct 17, 2015

Very professional and to the point. Mr. Albanese was very informative and I would tell everyone I know looking for a Caddy to see him.

Neil

Oct 14, 2015

my Saleman Courtney Williams and Greg Hampton who was not my saleperson took time out to help me set up my blue tooth and Onstar in the car and took me for a test drive the two best guys there and both were very professional and fought to get me the best deal and I would definitely deal with him again A ++++++++++++++++

Maria

Oct 9, 2015

how quickly and professionally they got myself and others cars into the service bay and how fast my vehicle was done

Renny

Oct 4, 2015

I first took my 1997 Chevrolet Cavalier to be repaired on 1/15/2015 With an engine check light problem giving a computer code of 440 evaporative emission system problem. They replaced the gas cap and reprogramed the computer. I also paid extra for them to clean carbon deposits that they said could give me a problem. I told them to do it because I did not want any problems. I paid a total of $694.79 for the job. When they were finished that day they told me that I have 12 months or 12,000 mile warranty on code 440. If any other code comes up I am not covered. Two weeks later the check light came back on with the same code. I could not bring in back right away because I have to go to work. I was able to bring it back on 8/10/2015 at 8am. I left it with them all day. At the end of the day I went to pick it up and they said they did not get to it yet so I would have to leave it another day. On 8/11/2015 I call at 12pm and they said that it was the purge valve and it was going to cost me $313 dollars to fix. When I came to pick up my car I told them I already paid for the job so they just charged me for the part which came to $63.39 with tax. On 8/17/2015 at 6am the check light came back on again with the same problem so I call them at 9am and the said to bring it back in tomorrow. I brought the car back on 8/18/2015 at 8am to be fix again. At the end of the day after work on 8/18/2015 at 5pm I came to pick up the car and they said they could not get to it and that I would have to come back again. I took my car back and said good by. The reason I took my car to a dealer to get fixed was because I thought they knew what they were doing. Paid a total of $758.18 plus $40 car service to fix a check light and it's still is not fixed! Now I have to go someplace else to get my car fixed because they can't do it.

joy

Oct 3, 2015

I call to.make an.appointment I was told to come.in early I would be fit in. when I got here at.8.30 serve car was placed in front of me. no one came out to tell me I was going to be seen today. I had to go a complaint before they told me I couldn't be seen. 45 minutes of wait time.

Makbuick

Oct 1, 2015

Very professional and patient with us. He was real. Didn't pretended as if he knew everything, what he didn't know he researched and get back to us. Would go back and buy another car from him. LOVE my 2015 BUICK Enclave

Robert

Sep 26, 2015

service was good, David listen to my concerns. about the brakes and the rear wiper arm .my car was return in timely manner.

Ashlee

Sep 24, 2015

I had to take my car in for repairs. Even though it was early morning it was busy but I got my car looked at in a timely fashion and I was glad.

Harrington

Sep 20, 2015

The service I received when I visited your show room was professional, sales personnel was knowledgeable and well informed, very helpful to me selection my fifth Chevrolet product Thanks for your service

Lucrece

Sep 19, 2015

I brought in my vehicle for misaligned wipers and the job was completed on a timely basis. I was also informed of what work had to be done to remedy the problem.

Nakisha

Sep 16, 2015

Friendly, courteous and competent staff. Everyone was knowledgeable and informative, I had many questions and they were all answered accurately.

GD9040

Sep 12, 2015

Teon was of tremendous help in showing us all the details of the car, making us feel comfortable, and making the paperwork so much easier than I had thought it would be! I will definitely recommend him and Krystal Auto Mall to my friends and family. I look forward to bringing my car to your service department if needed. Thank you for such an exciting and positive experience!

GD9040

Sep 11, 2015

Teon was of tremendous help in showing us all the details of the car, making us feel comfortable, and making the paperwork so much easier than I had thought it would be! I will definitely recommend him and Krystal Auto Mall to my friends and family. I look forward to bringing my car to your service department if needed. Thank you for such an exciting and positive experience!

Robert

Sep 10, 2015

Right on time, couteous and professionally handled. The person who handled my entry had the right answers to my questions.

Jack

Sep 1, 2015

I was at Kristal to have my 2005 Bonneville serviced and decided to brows the showroom ... as I looked at the cars on the floor, and chatted with the sales representative, I decided to consider a 2014 (a leftover) Cadillac. I returned home and discussed it with my wife and we returned that afternoon and purchased the car. Kristal made the process of buying a new car very easy.

Maurice

Aug 30, 2015

Teon Brown was the reason why I bought the impala. His friendly service and attitude helped the process. great experience ever!! Thanks Teon!!!

mpinard31

Aug 30, 2015

Mr. Brown was the main reason why I bought my 2015 impala. His attitude, demeanor and personality was what did it for us. My wife had her mind set on a Ford Taurus but after meeting Mr. Brown and doing a test drive our minds were made up. Thanks Teon Brown!!

Jimmyf

Aug 21, 2015

Mr Brown made the whole process of buying my first Cadillac a wonderful experience Not only was he very patient but way beyond expectations to get my and I a great deal because of him I will definitely return to Kristal Auto Mall

Jimmyf

Aug 21, 2015

Mr Brown treated my wife and I with great patience, He made the whole process of purchasing my first Cadillac a wonderful and memorable experience. Because of Teon we will definitely return to Krystal Auto Mall

Morzena Meertens

Aug 19, 2015

I had an awesome experience mainly because of the sales rep Teon Brown, he helped me find the exact car i was looking for within my budget. He helped me shop around and found cheap insurance he set everything up for me and i drove away with my very first car a 2013 Toyota corolla the same day. I am 100% satisfied with his service. It was a lengthy process but I drove away happy ! I would defin recommend this place to family and friends!

blackberryprod

Aug 18, 2015

Teon Brown is awesome! We were deciding between two cars and he made our decision easier by giving us the facts on both. He is also very courteous and respectful. I would highly recommend him to anyone in need of a (new) car!

blackberryprod

Aug 18, 2015

Teon Brown is awesome! We were deciding between two cars and he made our decision easier by giving us the facts on both. He is also very courteous and respectful. I would highly recommend him to anyone in need of a (new) car!

Steven

Aug 14, 2015

Have always found the Service Department and Parts Department to be very helpful and efficient. Anthony, David and Kenny are excellent and provide wonderful assistance.

Queenb

Aug 10, 2015

Our experience was friendly and very knowledgeable. We never had a great time buying a car. This time we did. The people overall was courtesy and repectful. Teon was our salesperson. He was so knowledgeable and experience. We would always come back 2 Teon Brown.

Marie

Aug 7, 2015

Super fast work and got me in very quickly even though you guys were backed up for appointments. I traveled from Staten Island and will do so again just to have this great service!

Jayne

Aug 6, 2015

Experience was with the service dept. check engine light was on. Came in and saw Kenny on Monday and was given an appt. to come in. When I did the problem was taken care of.

Nissan Altima 2013

Aug 5, 2015

I worked with Teon Brown. I told him the budget the wanted. He was very good with communicating with me through phone and especially because he also gave me his personally phone just in case I had any questions. Teon was so understanding with my situation and the fact that I was able to trade in my old car which did not have AC at all anymore to a new updated car with more to offer was even BETTER. I was able to pick up my new car and get things done right way. THANK YOU SO MUCH TEON I will definitely recommend folks to go him in particularly.

stratj15

Aug 5, 2015

I worked with Teon Brown. I told him the budget the wanted. He was very good with communicating with me through phone and especially because he also gave me his personally phone just in case I had any questions. Teon was so understanding with my situation and the fact that I was able to trade in my old car which did not have AC at all anymore to a new updated car with more to offer was even BETTER. I was able to pick up my new car and get things done right way. THANK YOU SO MUCH TEON I will definitely recommend folks to go him in particularly.

Nickelos

Jul 28, 2015

The service was quick and efficient. I didn't even have an appointment but when it was obvious that your service department could fit me in they were eager to do so.

Gerald

Jul 23, 2015

I deal that with Trevor and he was great. Answered all my question and my wait was not long at all

Cordell

Jul 17, 2015

The staff is very knowledgeable about what they were trained to do and co-operative. Patience was exhibited, differences were shown, pricing and performance were explained thoroughly.

David

Jul 15, 2015

The service great the workers were fast courteous un like when I purchased my vehicle last year my dealer was very resistance to answering questions which lead to that experience being horrible How ever the service department made a difference both times this year I actually left smiling . Krystal needs a little work in people skills if they want to sell vehicles

nzeremibe

Jul 14, 2015

I was very suspicious of car dealerships until I walked into Kristal Auto Mall, and met with Mr. Greg Hampton. He was forthright, honest and straightforward. I left Krital Auto Mall very satisfied and happy. I will recommend Kristal Auto Mall to anyone.

Marina

Jul 10, 2015

I came in to have a recalled part fixed in my Chevy. I was scheduled to meet with a rep who would set it all up. However, she never approached me and that already gave me the idea that I might not have a good experience. After about 5 min, the gentleman (Trevor) that initially checked me in, approached me and saw I wasn't being helped by his colleague he took matters into his own hands and I was ready to go within 5 minutes. He updated me on how long the process would take and once all was done he contacted me to pick up the car and even introduced me to the technician per my request. Trevor offered great customer service and because of that I will highly recommend the dealership.

Vanise

Jul 5, 2015

Trevor was great as always. He gave me a time frame and I had my car back five minutes earlier than quoted. One of those rare experiences when I don't mind going to the mechanics.

Mary

Jun 28, 2015

At first I was hesitant because when I walked in it took a while before someone came to me but when the sales woman came she was very professional and put me at ease. From that point on everything went remarkable well and I was extremely pleased with the excellent service I received.

Joseph

Jun 19, 2015

Everything went well except when I had to wait 2 hours for my paperwork to go over with the finance person. It shouldn't take that long when the saleman had everything in order the day before.that was the only disappointing thing about my experience.

Josheila

Jun 16, 2015

Wonderful experience with Salesperson Mr. Greg Hampton I leased 2 cars, my son leased and I also recommended my sister who leased as well. However the customer wait room is horrible I have been told a new location is I the works, it can't happen fast enough. not a good look for a Cadillac dealership, since one spends more time in the service area the showroom

petey55

Jun 12, 2015

my sales associate courtney williams was very good, so was sales manager phil. sarah was also helpful. the service manager anthony was very accomdating and helpful.

Jayne

Jun 11, 2015

Bring my 2013 malibu for scheduled maintenance on a regular basis. This time, as always, the experience was delightful. The work is always done well and in a timely manner! Trevor is friendly and knowledgeable and everyone else's positive attitude adds to the great experience!

Liam

May 20, 2015

I was treated with respect. Salesperson helped me choose the right car. They complete all paperwork and any questions I had with finance and warranty issues. I will surely recommend this dealer to my friends.

carguyjoed1124

May 1, 2015

went there because my dealer were i purchased the car closed. It was the first time i went there and was impressed with the service i got. they fixed a recall on the car and did a inspection and checked my brakes which were good.

BrooklynAlicia

Feb 11, 2015

My car needed servicing and I was treated with much professionalism, courtesy, and attentiveness. My car needed a part that was ordered in a timely manner and I am already scheduled for the instillation. The facility was accommodating. All cost were explained before hand and all work needed were explained. I was very happy with the service and the car waiter, Mr Travor Fleming.

MrSmart

Dec 30, 2014

A Very Nasty place to buy your. Very rude sales and workers there. No place to park your car. Kristal Auto Mall located at 5200 Kings Highway. Brooklyn, NY. is in a very high crime rate area. The service manager will require a tip to fiix your car. The garage where they fix your car is very dark and scary. There is no waiting room there to wait for your car to be fixed. The front tend manager is extremely rude and nasty, he asks you to see your cash before he will talk to you. Please stay away from this place at all costs. They are are much higher in price than most dealers in the Tri-state area. Avoid this dealership at all costs..

mperfume

Dec 28, 2014

BEWARE!!!! CAR THIEVES. After receiving numerous calls from Kristal to bring in our leased Caddy SRX early, have them absorb the last 4 payments, not charge us for slight damage ( I have the pics), and we would walk out with a end of year 2014 with no money down. We looked at the inventory, didn't like what they had and I FOUND the car I wanted in Valley Stream. We negotiated the price, left a deposit and awaited the arrival of my car. When it arrived, the lease agreement was wrong, and had to be rewritten. We left my 2012 SRX with 18,000 miles in their possession, we DID NOT SIGN anything handing over the vehicle. We received 2 bills in less than a month. The first one for the new car and the second for the old one. We thought that there was a cross in paper work. Imagine our surprise when we were told that were liable for the payments for the car that we no longer had in our possession ! AND THEY WILL NOT GIVE ME MY CAR BACK. I will gladly pay the payments if it was given back to me but as of now, I don't have a car that I'm paying for, no one seems to know where it is, and there has been no effort to locate it to give me it back. As far as I'm concerned, it was stolen from me. There is no one that would give back a car and still make payments for something that they no longer have. Obviously, you would wait for the lease to be up in such conditions. Kristal lied then and lied to GM. This was false advertising taken to a new level. I was talked to by Ron Patel -- the alleged manager in the most abusive of ways. He speaks like a thug. Dishonest, despicable, filthy dirty show room, home of classless sleazy car salesmen.

Y . FARRAJ

Dec 13, 2014

I just leased a 2015 chevy traverse and I love my truck. I want to thank Jorge rimerez and the crew of Kristal automall You guys rock

yeazid.farraj

Dec 11, 2014

I just leased a 2015 Chevy traverse and I want to thank George Ramirez and the crew at Kristal .I love the truck and the customer service. Thank you George rimerez you will always have my business

Carol N owicki

Nov 14, 2014

Best salesman ever in my opinion is Charles Albanese, more like a friend, he has been my families car dealer for over 30 years. Always goes the extra mile. We will continue to use Charlie for all our car needs.

Linda maggie

Nov 14, 2014

Employee, Charles Albanese was helpful, patient and very knowledgable about the vehicle of interest; Thus far I have been enjoying my purchase; Charles and employees have been most helpful in helping me learn all the new technology! I would highly recommend this dealership. Service area was also friendly and courteous.

pbrosen

Nov 10, 2014

Charlie from sales Anthony from service are great people to work with,Also the whole dealership in general is excellent. I have been going for years and will continue to go and tell all my friends.

Gregory Hall

Nov 8, 2014

I was very pleased with my salesman Carlton Pierre. He was very knowledgable and was very helpful in finding me the exact vehicle for my need in the quickest time possible. I was made to feel like family, because of the way I was treated.

elijah1

Nov 1, 2014

Great staff, my salesman Rick was friendly and patient I feel terrible for always getting to the showroom late hence having him stay after hours. The team worked great together in getting the vehicle I wanted. And after being dissapointed that my vehicle model was not blue tooth enhanced they offered to install the blue tooth at no additional charge. They really go far and beyond to ensure the customer is happy with their purchase. Thanks So Much to You All, Gil Garcia

Adrienne

Oct 6, 2014

Kenny was excellent but he was the only one there and it took a long time to get the car written up and sent in, but once that happened everything was fine.

Eileen

Oct 5, 2014

My appointment was at 9:30 and I was done by 10:00 a.m. It was quick and I am grateful for that.

nickhambas1

Sep 29, 2014

The entire staff was extremely helpful Fran, James Greco, Greg Hampton and Rob Patel. We talked about what I needed, how much I wanted to spend and they guided me the whole way through.I would recommend them any time.

kendall.farrington

Sep 17, 2014

My bad experience with the service department was with my vehicle having a check engine light on and I called for an appointment and they couldn't get to me for 3 weeks. I wrote Customer Service about this and they said they would get back 2 me via email or phone and they never did. I had to take my car to NJ to get repaired and I have been dealing with Kristal for years. They just lost a customer.

Monique

Sep 14, 2014

I'm happy with the customer service I received from the guys in the service department however I'm not confident that my vehicle was properly serviced. In July (the 26th I believe) I took my leased vehicle in for a routine oil change, the week of August 18th the oil light indicator came on. Took it back for diagnostic and service and was told the oil filter needed to be tighten and the oil was replenished to the proper levels. Then on August 31st the engine light comes on. OnStar vehicle diagnostic showed there was an issue with the Vehicle's emissions system and it required immediate attention. The service department was booked for 2 weeks. Marilyn did her best to squeeze me. Diagnostic showed that that air had entered the emission system and the air filter needed to be replaced. I'm not a mechanic but I don't think any vehicle should have issues such as these after a simple oil change. The vehicle doesn't drive the same as it did before. I'm just not confident in the service or the vehicle anymore.

selwyn

Sep 13, 2014

I met Greg Hampton and we spoke about purchasing a car. He was very I professional and informative, he had a vast knowledge of the vehicle bumper to bumper. He was pleasant and made me comfortable

Anthony

Sep 4, 2014

An appointment was set up for me, and after I dropped off my car it went like clock work. The vehicle was ready on time and I had no problems.

Paul F

Sep 3, 2014

I recently purchased a 2014 GMC Terrain. This is my second vehicle...I previously had a Honda Pilot (2005). Over the years, I have become leery of customer service in the car industry in general but my experience at Krystal and specifically with Joseph Ellis, has renewed my faith.

Elsilia

Sep 2, 2014

i had a positive experience at Kristal, their manager Jimmy and salesman Bill were of great help, they satisfied all my request, i highly recommend

Brooklynmama

Sep 2, 2014

Sales people at kristal are extremely knowledgeable, helpful and very pleasant to work with. We worked with Redina Thomas and James Grecco who were both wonderful. I would recommend this dealership to everyone!

Keith

Sep 1, 2014

I was able to come in without an appointment and was told approximately how long it would take. It was done by that time and I was off.

Unhappy buyer at Kristol Mall

Aug 31, 2014

Read young working in the front, stupid salesman tild me I was too old for a CTS Cadillac Coupe, over priced on their cars, very dirty repair shop, no waiting room and no place to park your car their. Thei s place is worst avoid this place at all costs its a big flop. I cant understand why General Motors Corporation doesn't close this place for good

joan611

Aug 30, 2014

I have owned Buicks for for over 30 years and kept my 2005 Le Sabre till now waiting something to suit my needs. Joseph was so helpful in suggesting I try the GMC Terrain when I wasn't happy with any of the Buicks. He allowed me to test drive the vehicle a few times and was so patient, answering every question and any apprehension I had. He is low key, personable and in the end made me and my husband comfortable and happy to finally choose the Terrain. He and his manager, Dan Maisonet, were wonderful at locating a vehicle with all the features I ended up wanting. I would and will recommend both of them to anyone looking to purchase a vehicle.

Caddy girl

Aug 27, 2014

Worst service dept ever hole in the wall service manager anthony is the worst no management skills what so ever he thinks its his house with a garage shop in the back not a true dealership experience at all , even if the place wasnt rundown with someones old donated couch but nice,the service manager is the worst.

Adelarosad

Aug 27, 2014

Jorge Ramirez was great , his expertise in the finest detail of the vehicle was truly insightful. I appreciate the professionalism and true passion he had for automobiles in general. Thank you.

Sigfrido

Aug 25, 2014

I had a good experience. You quickly located a car with the features I wanted at a price that I could accept and I am happy with the treatment that I received.

theresagramma

Aug 23, 2014

Manager James Greco went over and above to please my husband and I in buying this car. He sat with us and discussed several different cars with us. He recommended leasing in order to make this affordable for us. When he heard my husband of over 50 years always desired a Cadillac, he managed to make his dream come true and within our budget. Very pleasant, happy and accommodating. He truly made our day. Our salesman was Jorge Ramirez who was also very pleasant and knowledgeable. He demonstrated the entire car to us as well as transferred the On Star and XM Radio from our trade in to the new car. He went over everything until my husband and I understood how to manage this beautiful car. I would absolutely recommend Kristal Auto Mall to everyone interested in buying a car and we are very pleased that we dealt with Kristal.

Gallant

Aug 22, 2014

I always find your service outstanding , my service writer David ,is very knowledgeable and helpful. Your service manager, Anthony is also helpful and is an outstanding manager. While I can use other Cadillac service centers I find Kristal outstanding overall

Juan

Aug 21, 2014

Our experience at Kristal Auto Mall was the very best I have encountered when leasing a car! And I have lease three cars within the past six years from other dealerships. Starting with Joseph Ellis, the sales consultant he showed us the vehicle we wanted and took us on a test drive. We told him at the payment we wanted to be for that particular car, he left and came back with Dan Maisonet (Sales manager) who was very honest precise and straight forward with the numbers. In less than 20 minutes we had a "deal". We pick up the car two days later and Eric Best who was awesome, took the time to showed us the truck features! Eric Best, Joseph Ellis and Dan Maisonet were very friendly very respectful, professional and never "pushy" They did a great job for us!! They all worked in a very straight forward manner to put the "deal" together. We are very satisfied with the service we have received. Great sales team, great manager. We will definitely recommend Kristal Auto Mall.Juan and Dolores Martinez

chevybest2013

Aug 21, 2014

Kristal auto is a ripoff there price are high make no sence if you buying first or lease go to 86st chevy the best price you will get 500% better the kristal auto mall no doubt I got 2013 chevy equinox 0 down I pay 345 only kristal auto mall lie allways bout price plus waste lots of time suck service.I will never go to kristal.auto mall because they have.no idea bout price or.the manager is same he should be working in furniture store as well some off his employees 86 st chevy is best on price just go ask for john perez manager thanks

Michael

Aug 18, 2014

1st of all I'd express what a enjoyable experience car shopping was at Kristal Auto Mall. I knew from the minute I walked into the dealership I was dealing with true professional's. They made me feel right at home with No pressure. The salesman answered all my questions & than some in a timely fashion with No stress like some other dealerships . I was very pleased with that. I made my decision right there, Kristal Auto Mall had my business. Happy to say I'm the proud owner of a 2014 GMC Arcadia SLT..Thank you Kristal Auto Mall.

Lucrece

Aug 7, 2014

My vehicle was being serviced because the airbag indicator message appeared on the dashboard. My car was serviced in a timely manner and I was contacted promptly when it was ready. I must say I was pleased. Hopefully the light doesn't come on again. Thanks again for your patience and professionalism.

Nadricka

Aug 6, 2014

Excellent ,Excellent, very professional mangement and staff. Walked in on Saturday played around with numbers and decided to shop around since it was my first car. Monday I walked out from Kristal with a 2015 Traverse . I will recommend Kristal to anyone who don't want to get "low ball" They went above and beyond their closing time,they stood there until all my paper work was taken care of even thou it was pass closing time. The Manager James made sure I got the best deal .. Sales person Kevin was amazing he made sure I was happy with my car . I taught it was so nice that they called me the following business day to make sure I was still happy with my car...Thank you to the management and staff at Kristal Auto Mall.

Richard

Aug 5, 2014

I was particularly impressed with the knowledge and professionalism exhibited by Charles Albanese the salesman assigned to assist me with the car (SRX) I wound up leasing.

Salvatore

Jul 25, 2014

the only downside of the visit is that all my requests were not taken care of and the car was returned very dirty with roam residue in the engine bay and grease on the seats, this was exceptionally obvious because the car was submitted brand new and clean. however when i noted the problems the staff went out of their way to address all my concerns except for the scratches that were applied to my dash. however they did promise that they would fix that on my next visit. also the rental car place made me take a car service back to the dealership on my dime but the sales reps did offer that if i had called someone could have come to pick me up. net net, they try real hard, especially when things are not working out so well.

Lucrece

Jul 24, 2014

When I dropped my car off to be serviced, I was reassured my vehicle would be ready for pick up at noon. At 11:45 am the shop called to tell me my car was ready to be picked up. I was shocked and a bit worried at first about the quality of the work. Fortunately when I got to the shop I was told the problems with the right day time running light and the airbag have been fixed. I am glad i dont have to deal with the back and forth anymore (hopefully). It was an extreme inconvenience. I also received an apology for the trauma i was put through during my last visit to the shop. I sincerely hope moving forward service will improve.

Roberta R.

Jul 23, 2014

Dealing with Charlie Albanese is a pleasure. The decision to buy is quick and easy. Charlie is extremely responsive to what you are looking for. He gets the car you want in the budget you set, no pressure. When picking up the car the paperwork goes smoothly. the Car is ready with gas. Charlie explains all about the car quickly but in great detail. You are in and out and glad that Charlie was your sales person.

Ladonna

Jul 19, 2014

The sales rep and staff did everything in their power to give us a good deal and make sure our buying experience was a excellent one.

Yvette

Jul 18, 2014

The sales person I had was George Ramirez and he was very friendly and considerate of our situation. My granddaughter was very active and he joked around making my entire family comfortable. Overall I had a good experience.

Maria

Jul 16, 2014

I am very pleased with the service but not that pleased with the ease and availability to make an appointment for service.

Vanise

Jul 16, 2014

I was thoroughly pleased with my experience at Kristal Auto Mall. I had been to Audi, Lexus and Honda dealerships in the past week and I was not satisfied; Honda did come the close. On Tuesday, June 10th, I entered Kristal to get some information. Jorge Ramirez helped answer my questions, gave me some wonderful insight into the different types of vehicles. We narrowed it down to two and then I was given a test drive of the two vehicles. He was quite impressive. I told him I would give it some thought and would definitely let him know Thursday. After discussing my experience with my family, we made plans to go to Kristal after I got off work on Thursday. I received a letter in the mail Wednesday from Audi stating that the warranty for my leased vehicle either expired or was about to expire. In a panic, I called Kristal to see if I could come in right now. I was informed that it was Jorge's day off and if I allowed someone else to draw up the paperwork, Jorge would not get credit for the sale. I explained my dilemma to the receptionist, who in turn, called Jorge at home. He said he would meet me at the dealership. My family came; he explained everything to them that he had explained to me the day before and then gave us a test drive. What a guy!! His manager, Rob Patel, was very helpful regarding the financial aspect. He worked within my budget. The model I wanted happened to be the floor model. Upon inspection, I noticed a deep scratch over the passenger side rear tire, some other markings on the vehicle and dirty looking discolorations across the back seat. When the date was being set for me to bring the car in for a detailing, I informed Rob that I was going to North Carolina the following week. He suggested that I bring it back upon my return because with all the bug splatter, I would end up with brand new looking car AFTER the trip. Well bug splatter wasn't the word. The front on my car looked as though I went into an insect war zone. I even took it to a hand wash car wash. Except for the shine, you could not tell it had been cleaned. An appointment had been set up for me to bring in the car. James, from the prep department, did a fantastic job. It was so clean and shiny (inside and out), I needed to put on my sun glasses and the car was in the shade!! Another reason I wanted to bring up James is in regards to his integrity (and his thoroughness). Returning home from my trip I filled my car with gas on the Jersey Turnpike. I gave the attendant my debit card. The next day I looked for my debit card and only found the receipt. I looked all through the car (so I thought), my bags and everything. Nothing! Long story short, the next day after the detailing, I get into the car, the card was in a place for me to see it. Anyone could have been taken the card, I would not have known. I cancelled the card, of course, but no one knew that. That team at Kristal Auto Mall is fantastic. I'm looking forward to my lease being up so I can do business with them again!! Now that said a lot!

Kenneth

Jul 15, 2014

Taken on time...everyone was professional and very friendly...I was out of there in no time! Great experience...manager Anthony was great!

George

Jul 13, 2014

I was really happy with George Ramiraz commitment to sale. He is a great attribute to your staff, an worked hard to meet my needs. Thanks.

Dina D.

Jul 8, 2014

Charles Albanese was very helpful and accommodating.

Laroi

Jul 4, 2014

Was in and out fairly quickly. Considering the fact that I did not have a specific appointment. Most definitely would recommend to friends. Im a first time buyer at this dealership . At this point I plan on returning to buy my next vehicle at KRISTAL as well.

Anne

Jul 2, 2014

I am please with the service I received at the dealership. I am always greeted with friendly and courteous service by representative David each time I come. Chris is also a very pleasant representative in the dealership.

Ruben

Jun 26, 2014

I appreciated everyone's help,patience and kindness,especially my salesperson (George Ankapong) I love my vehicle and definitely recommending to my friends and family.

Sheldon

Jun 3, 2014

I dealt with Mr. Kenneth Bovain. This young man is a great asset to Kristal auto mall. I had to pick up my kids from school , Mr. Kenneth made sure I was out as scheduled and was also able to take care of 1 of my 2 recalls. (Part on order for 2nd recall).

Michael

May 31, 2014

Preventive maintenance such as oil changes should be give free to buyers of new cars for the first 3 yrs.

Aswin

May 22, 2014

The dealership was the real deal. No negotiation games just straight numbers. My best experience buying / leasing a car/ truck yet.

margiemorgan66

May 21, 2014

I was very pleased with the service I received at Kristal Auto Mall. The Family was and is vey friendly, courteous, patient, generous, and did I mention nice!. They are always on point. When you enter the door you feel right at home. They made me feel like one of the FAMILY.RIGHT ON GUYS AND DOLLS! or should I say brothers and sisters.

max1000

May 17, 2014

Greg worked hard to match my budget with a vehicle that had the options I required. He was pleasant and never pressured me to go over my budget. After the deal was made Greg took the time to demonstrate all the features of the vehicle. He took me on a tour of the service department and introduced me to service manager. He took a lot of extra time in making me familiar with vehicle. I could not have asked for more attention. I don't remember all the names, but everyone I interacted with was great. I'm happy with price and financing. My experience was fantastic.

camnari

May 15, 2014

Mark Fonti is a great salesman! His was extremely knowledgeable about all of the cars and was very patient and answered all of my questions. I would recommend Mark and this dealership to all of my family and friends. Very good experience at Kristal Auto Mall!

Richona

May 14, 2014

A wonderful experience. My sales person Charles Albanese sr. Was so sweet he treated me like a princess. He made sure I was taken care of even while attending to at least two other customers.

Sophia

May 12, 2014

My visit to the service department was expedited in a satisfactory manner even though I thought the process would have been quicker because major work wasn't necessary. I do understand that there are systems that operates differently. Overall I'm pleased with the individual who assisted me.

Jayne

May 10, 2014

This was my second visit to the service dept. First was for tire rotation and 27 point inspection and second was for the car's first oil change. Each time I was treated with the utmost respect. The employees are friendly, efficient, and eager to please. I had an 8 am appt. and was done by 8:30.I know that for the duration of my lease my car is in good hands!

dfrescott

May 10, 2014

Julian was a excellent sales associate. He knew every aspect of our vehicle & explained everything perfectly before we left. Not at all pushy or annoying. He made buying this vehicle a pleasure. I highly recommend this dealership, everyone was friendly & helpful.

dkddsny

May 8, 2014

Having owned many new luxury cars before, I've never encountered such disregard and apathy from the employees and management. Brought 2011 Escalade for service. Parking sensors and Bluetooth are out. Had do come back twice leaving the vehicle there for days. A day later everything still doesn't work. Tried to address this with the dealer who responded: nothing we can do. The general attitude is: get you in and out while doing nothing.

Natalia1231

May 8, 2014

The person I dealt with was very respectful and knew exactly what he was doing. He was able to answer all the questions that I had.

seal34

May 8, 2014

The salesman told me I can either get a low APR at 1.9% or he would take off the 1,800 dollars off my new GMC. He did neither. STRAIGHT up lied right to my face, and the 1,800 wasn't coming out of his pocket because in MAY gmc was cutting the price on all there cars for 1,800 Dollars. I said I'd take the lower APR, HE SAID DON'T WORRY THAT'S WHAT WE'LL GET YOU, LIAR.... I GOT NO MONEY OFF AND NO 1.9 APR I GOT 3.9 WHAT A SUCKA I WAS. NEVER SEE ME AT KRISTAL AUTO MALL AGAIN !!!!!!!!!!!!!!!!!!!!!!!!!

Richard

May 2, 2014

i was there for my scheduled oil change,David was the person i dealt with He was very professional and courteous i waited in the showroom and my car was done in an hour

Hasty

Apr 29, 2014

My experience with Kevin Persaud was very good. I thought he was straight forward and honest, This was the second car that i have purchased from Kristal Auto Mall. I find it to be a very good dealership

Jeffrey

Apr 28, 2014

Julian Clarke is a real professional. You can see he is interested in helping the customer. He is one of the nicest people I ever dealt with.You are very lucky to have him on your team. Jeff Esko

John

Apr 26, 2014

The service was great and fast, However the waiting roomis a dump in need of painting and cleaning.Not what I would expect from a cadillac dealer.

Josheila

Apr 26, 2014

Excellent and knowledgable sales and service staff. Would and have recommended the Krystal experience to family and friends when they are ready to purchase or lease. Only improvement I see needed is a better waiting area.

N

Apr 26, 2014

I came in for a scheduled oil change, my appointment was for 1 pm. I arrived 10 minutes prior to my appointment and my car was taken in immediately, given a ticket number and I was instructed to wait in the showroom or leave my number and I would be called should I step out. I left my number and left. Within 45 minutes my car was done and I was called to come and pick it up. The entire process was quick and I was on my way. I really am glad I decided to purchase my vehicle at Kristal Auto Mall. The gentleman who work, there are courteous, professional & knowledgeable about the vehicles and always willing to help. They are not pushy and aggressive like at some other car dealers. After you purchase the car they are still always available to talk, answer questions about the car and very professional. NCD

Keith

Apr 25, 2014

I went in for my 6000 mile check-up and oil change and I was told about a recall. They handled it as quickly as they could and I was on my way.

Donna

Apr 18, 2014

I didn't wait long the gentleman that took my info was very kind and very knowledgeable, and the guy that worked on my car also was very nice.they also had a waiting room with a t.v. And couch That made it very comfortable..

James

Apr 3, 2014

I was extremely happy with the experience. The salesman, Charles Albanese , was efficient, courteous and knowledgeable of the products GM had avaialble for sale or lease. The trade in value I received for my 2009 Impala SS was a welcome suprise. The entire process was an excellent one.

Maksim

Apr 3, 2014

Keney is an awesome CSR. very professional and has great interpsonal skills. He took very good care of me and I am very pleased with the services he provided.

Errol

Mar 28, 2014

Gregory was very helpful and knowledgeable about the vehicle I purchased. Made sure that I was happy with the purchase before leaving. I've already recommended a friend to him.

Alric

Mar 21, 2014

Mr. Joseph Ellis was extremely professional and responsive to my every request. He was very informative regarding his vehicle inventory and also returned all my calls in a prompt manner. Mr. Ellis is a true asset to your GM.

Juanita

Mar 21, 2014

It was as usual, excellent service with friendly servicemen. My only complaint is the service area does not have wifi.

David

Mar 15, 2014

I looked at both the Buick LaCrosse and the Chevy Impala....although i leased an Impala i was very pleased with the attention i received at both show rooms.

Paul

Mar 14, 2014

Great Experience there, Joe and Charles were great to work with and I am very happy with my new GMC

moojappy

Mar 4, 2014

We just got our 9th car/truck with Kristal. In fact, we have never owned/leased a car with any other dealership and we always bring our cars into Kristal for service. After a bad experience with a 2009 Chevy Tahoe Hybrid that we purchased new - it broke down in Toms River, New Jersey on the way home from Atlantic City and was towed to the nearest Chevy dealership. Needless to say, GM couldn't figure out what the problem was and it took 40 days to repair. This compounded with other issues emanating from OnStar and Chevy Roadside caused us to not want the truck anymore and we weren't even sure we wanted another Chevy or GM vehicle for that matter.During our ordeal we reached out to Bill Hairston or as we refer to him as "our sales guy" as well as Anthony (from the service department) for assistance and both gentlemen were kind enough to provide us with some direction; Bill even followed up a few days later. Once the truck was repaired, I immediately contacted Bill to let him know that my husband was on his way to trade it in. We received a fair trade in for the truck and both Bill and Jimmy (the manager) eased our concerns about committing to another Chevy vehicle. Jimmy was able to put together a deal that we were comfortable with and 3 hours later, we drove out a with our brand new leased Tahoe with more upgrades than the Hybrid had. I also want to add that Smitty "the finance guy" has an awesome sense of humor!We have been doing business with Kristal for 16 years and all of our experiences with everyone has always been positive from both the service and sales departments.

Rachel

Feb 26, 2014

Steve was great! Was not pushy but very knowledgeable and a great help. The best car salesperson we have ever dealt with by far!

Sophia

Feb 25, 2014

Overall I had a good experience. I'm grateful for the efforts Bruce invested in obtaining a reasonable finance rate. I like that I didn't feel pressured to purchase a vehicle that I was not completely satisfied with. The length of the process from the time we arrived at the dealership was a little long. Having updated computers that makes the process flow smoother would be an added benefit.

Keith

Feb 13, 2014

I was able to come in at the last minute and was able to have my tire repaired the same day. Thank you.

Karen

Feb 5, 2014

Joseph Ellis and the Sales Manager were great, very helpful and did not push me into things I didn't want. I waited too long for my paperwork to be prepared, but other than that I had a very good experience there.

caddygirl1

Jan 25, 2014

sale department not so bad but service is not nice the manager is the worst manager I've ever met {anthony}...he is rude and runs the place like a gangster shop not what you looking for in a dealership,,,,i went to city cadillac wow what a different experience even a loaner car i didn't ask for i felt like i had a mercedes wait isn't cadillac competing with mercedes in terms of service and luxury.....kristal service has a lot to learn anthony the service manager should go he is bringing the place down and the other workers should be trained for better customer service.....let them visit bmw or mercedes service dept...xxxx visit city cadillac....anthony is rude thinks he owns the place does not act like a manager who cares about real service ....the place is a dump no real waiting area looks like some old donated furniture in the room no heat i know i hear about the new location coming soon but the customers will be gone before its open and if the same attitudes carry over they won't patronize the new facility either .........worst service dept ever.........

mikef108

Jan 4, 2014

i had been shopping around for a good deal on a car. Most dealers tried to rush me to make a choose.Not making me feel comfortable till i went to Kristal auto mall. where Courtney Williams and the rest of the team. Welcome me and didn't rush me to make a choice. After two days i feel i got he best deal posableon my new car I'm very happy with the way i was treated there and i strongly recommend Kristal Auto Mall!! Sincerely, Michael Foley

davidevie

Dec 25, 2013

This dealership is the worse.they have poor customer service no consideration for the customers and a service dept that don't know wat the xxxx they doing. I bought 3 cars from them all have broken down within a year. They keep exchanging it n not even a year it breaks down. I had my traverse for 10 months car broke down had it tow to the dealership explain to Kenny the situation he said all I see wat the problem is. Calls me back n tells me it's the fuel pump bad gas once again the same thing like the other 2 cars. He said I fix it took 2 days finally go pick it up i was overcharge . it cost me 940 only to take the car out the shop n drive it home n it breaks down again. Call him back and he says can't do not nothing it's Christmas Eve the car won't b check till Thursday. Once again leaving me again without a car for the holidays . Ask him for a rental tells me he cudnt help me. They should not be in business they should be close down. I reported this to consumer affairs n next it's suing them for the money they charge me and not fixing the problem on my car. Last thing hired professional mechanics that really know what they are doing and stop robbing your customers.

clless

Dec 11, 2013

I have challenging credit and khalil and Bruce help me to the fullest. I am truly satisfied with how I was treated. Thanks so much

Jmjbuick

Dec 4, 2013

Purchased my Buick almost a year now ,d sales person Carlos def is in d 5 star range ,however I took d service package which generated a value that matched what we owed after our trade in ,to me I honestly thought I got d best package for what I was signing up for..unfortunately my very first trip for service their changed all of the cherry coating that I had experienced ,Kenny is in a class by himself & d remaining co-workers is not very far behind him ,here is some of d things that I encountered ,no customer service experience,irresponsible for you're vehicle in their possession during repair time( picked up my vehicle with dents on it / saying it's not their fault !!!!!!),true con artist style for repairs that initially is covered under you're package ,time frame for repairs is like u have nothing to do ,poor & unsanitary waiting room ,This dealership on a scale of 1-10 doesn't even deserves a 1 it is def a MINUS , who really supervises these workers ,are they really being paid for what their job is ? Honestly the employer needs new workers ,he is lacking business due to d loss of what consumers experience at his dealership, consumer affairs should look into this place because it's unfair to anyone to be paying for a service that cannot & is not given....I'm writing this review only because it's not fair to be paying a monthly fee & not getting the required service that I'm paying for....visit them now and it's over 15 people on a waiting side d road line up for repairs with a 8:00 am appointment with just over 3 or 4 mechanics,with a comment from d tag employee to come back tomorrow at 8:00 am ,1 time 2 time come on ....please look for a dealership that deserves & appreciate you're business .

ariel1123

Dec 3, 2013

Jorge Ramirez is a very professional individual that made my experience of leasing a vehicle very pleasant. i just leased an ATS Cadillac and i am already thinking about the car i want next from this dealership!

foxybee01

Nov 20, 2013

I went into the dealership on Monday Nov. 11th just to look around. Mr. Willbright approached me with great professional and the warmest smile. He began to question me as to what I was looking for and how he can help me. Mr. Willbright was very informative and had extensive knowledge on the vedhcle I was interested in. He was very patience, courteous. Kristal's is very fortunate to have Mr. Willbright he is quite an assets. Thank you for all your help Charles! I love my new vehicle..

Crod565

Nov 19, 2013

Sales consultant was outstanding & made me feel secure & confident with purchase. Recommending Jorge Ramirez from Kristal Auto Mall to friends & family is a no brainer!

littleonespage

Nov 15, 2013

Greg did a very good job. He provided a ton of information and made me feel very comfortable about the large purchase I was about to make. Everything worked out very well.

Asclitarose

Nov 3, 2013

I financed my first GMC vehicle at this dealership & this is my second vehicle (which I decided to return to lease). Joseph's dedication has on both occasions surpassed my expectation. Excellent service, very knowledgable of the vehicles, patient, professional and courteous.

mort williams

Oct 8, 2013

I made a great purchase on a 2012 Equus with 6000 miles. Julian is a good salesman and very knowledgeable as are all the sales people I met

ManuelGonzalez

Aug 30, 2013

the worst dealer I have ever delt with , when you get there you seem to be in there way, like you have nothing better to do then to annoy them . you have to call the owner sammy bical in order to get any kind of service done on your car ,

kameelah76

Aug 22, 2013

I had my car towed to this dealership after the car would not start. The dealership charged me a little over $1700 for various repairs. ( A new BCM, tune up, and oxygen sensor). The car repairs took one day to complete. I took the car out of the shop after said repairs had been completed. I drove the car to work, parked the car in a garage, only to return and the car would not start again. I called the dealership and was assured that the problem would be fixed. I had the car towed back to the dealership. I was called the next day and told that I would have to pay an additional $400 for a fuel pump even though I had already paid for the car to be repaired and it had not been repaired. The service manager told me that they had not checked the fuel pump initially and that I would be responsible for the fuel pump, but they would not charge me for the labor. I was very upset and told the service manager (David R.) and his manager that I did not think that this was fair since I had the car towed because it wouldn't start and then I took it and the next day I had to have the car towed again. Neither the service manager nor his supervisor showed any understanding for my situation and just kept simply saying it would be $400. I then contacted GM customer service and spoke with a Brenda who informed me that unfortunately after contacting the dealership several times that the dearship was unwilling to fix my car without me paying an additional $400 and they accepted no responsibility for not checking the fuel pump when I initially had the car towed to their shop. I called the dealership since I felt that I had exhausted all my options and told them that I would pay the $400 to just please fix the car. I've called every day for the past three days only to be told that the car would be fixed. There is no estimated date of completion, just simply "we'll call you" by David R. I asked David R. why was it taking so long to put in one thing when it only took one day to fix my car when I paid them initially $1716. David R. repeated "I'll call you when your car is ready." I would NEVER do business with this dealership again. I have only bought Chvey's in the past. This is my third, and this experience has put such a damper on the way I view GM.

Frustrated with incompetent expensive repairs

Jul 7, 2013

I chose to go to Krystal Automall for recalls on my Pontiac vibe. I decided while I was there to have them repair the moonroof which leaked through rain water. Also my right light was not working. I sat in the waiting room from 9:30 until 4:00. The room is a hole in the wall and no one should be exposed to such a place. No charge for the recall, but paid $500 for the above mentioned repairs and was given a renew on inspection, which to me indicated the car was in good condition. A week later the left light went out. By the time I drove to the dealer I had no lights right or left. I was told that the piece that holds the left light was burnt out. Paid another $68 plus tax. Before driving out I checked the left light that I just paid for and it was not on. The worker took it to the back for 5 minutes bought it back and said something about the light was not screwed in properly. Three days later the light was out again. Called and went in. Was told the bracket was lose it just needed a tap and the light would come on. Another week later light out again, Went in again, this time waited 4 hrs 5min. to be told the light was defective and the Manager Anthony said he was waiting on the light to come and I would have to pay for the light. At this point frustration set in and a few words were exchanged due to Anthony's disrespectful mannerism and my frustration. At that point I told Anthony to give me my car so that I could take it to a competent mechanic. I was fearful that they would do something else to my car and cause me to come in the next week with more charges. Finally they fixed the light. I will never return and warn others not to go to this dealer. I was made to feel as though I owed them something and was a bother to their establishment. True car repair scamming.

Learn From My Disappointment

May 18, 2013

In addition to not returning calls, acting like I was getting on their nerves when I asked questions such as, "Why have you increased the price by 2k since yesterday when I filled out the financing application," and FedEx'ing the contract to the wrong address with no attempt to research it or send another, this experience was horrid. I am purchasing from out of state and I have been treated very poorly from the first conversation. I bought insurance for the car....and waited and waited and waited. Nothing. Very unprofessional group. Not classy at all. Please don't purchase your next car through them.

aptiva1

Mar 23, 2013

The wrost people there, they want to see cash in my hand before they would sell me a car. No place to park there, no waiting room to wait for your car. The dealership is ina dangerous area. Stay away from this dealership this place is a total rip-off

Andres

Jan 9, 2013

I went in to purchase a car. We signed a contract for a reasonable amount, for a car located at an outside dealer. I put down a $300 deposit, and then never heard back from them. It turns out they were not able to get the car, but never refunded my deposit. I called many times, and never heard back and eventually gave up on chasing my deposit. I would not recommend doing business with this group. They were very unprofessional, and would never call back. Even the management and senior finance people. Steer clear of Kristal Automall.

ajimenezmd1977

Jan 9, 2013

I went in to purchase a car. We signed a contract for a reasonable amount, for a car located at an outside dealer. I put down a $300 deposit, and then never heard back from them. It turns out they did were not able to get the car, but never refunded my deposit. I called many times, and never heard back and eventually gave up on chasing my deposit. I would not recommend doing business with this group. They were very unprofessional, and would never call back. Even the management and senior finance people. Steer clear of Kristal Automall

Don't matter

Dec 18, 2012

Whent there four times for the same repairs and they try to fix what should be replaced even when payed for, true car repair scamming don't go there!

Shlomo817

Oct 3, 2012

I brought my Chevy Envoy to the service department at Kristal. First of all the place was filthy. Horrible waiting room and Anthony the service manager is very arrogant and a jerk to all of his employees. What started out as a simple service ended up turning into a 2000 dollar repair of a laundry list of other stuff he claimed went wrong with my car. I'm not happy with the way they communicated with me and I feel like I was forced into repairs I wasn't financially prepared for. I do not recommend this service department and they should look into a replacement service manager.

abmalarm

Jul 29, 2012

My 2009 Cadillac CTS passenger seat started to smoke. Towed it to Kristal who kept the car for 2 weeks and wouldn't provide a loaner. After 2 weeks I was told that they couldnt find anything wrong with the car. On the way home from Kristal the car broke down and when I called Kenny he wasnted me to bring it in 4 days later.I was also told that the car was never test driven.I towed the car to Norh Bay Caddilac who on the first day found numerous problems due to an overheated seat cooler which caused the smoke.The repair authorization listed 3 pages of repairs, while Kristal said they found nothing wrong with the car.

litjoejoe

Jun 6, 2012

WAS IN FOR SERVICE WITH ANTHONY AND KENNY, THEY HAVE NO WATING ROOM LIKE OTHER DEALERS THE PLACE IS FILTY NO INTERNET OR FLAT SCREENS, SO I WAIT IN SHOW ROOM, GUYS ARE FRIENDLY HENRY AND PHIL. I HEARD SOM DISTURBING CONVERSATION IN SHOWROOM SOME GUY TALKING DOWN TO WORKERS BEING VERY DISRESPECTFUL AND DEMEANING EMPLOYEES. SO I ASKED KENNY WHO HE WAS , I COULDN'T BELIVE HE WAS THE OWNER, FIRST HE LOOKS LIKE A PORTER, MEAN LOOK AND VERY ABUSIVE TO WORKERS, HOW DO THESE PEOPLE WORK THERE?? ALL I CAN SAY IS I WILL NEVER RETURN TO KRISTAL WE HAVE 2 CADILLAC'S AND 3 CHEVYS FROM THEM I WILL GO ELSEWHERE. I WILL ALSO CONTACT GM TO INFORM THEM OF HOW AN OWNER TREATS PEOPLE ITS AMAZING KRISTAL IS STILL IN BUISS. SORRY ANTHONY ITS 7 YEARS I HAVE BEEN DEALING WITH YOU

nypd315

Apr 30, 2012

I have been doing business with Kristal for over 15 years. Both my wife and I have acquired new cars every 3 years from Kristal. We have also serviced the cars there. From the sales people to the service people, we have never had a bad experience. As a matter of fact, we were always treated will respect and dignity. They were always professional but friendly. We have never had a problem they could not resolve. It's always a pleasure when we go to Kristal, whether it's to negoniate a new car or to have maintence performed. We will continue to patronize Kristal and to recommend them to friends.

aggropa

Apr 29, 2012

I drove 2.5 hours to look at a Mitsubishi Endeavor that I was very interested in. The SUV had great reviews, and was in pretty good shape and reasonably priced. When I arrived the salesman (Rinaldo or Alfonzo, or something like that) took me out back to look at it. There were a few obvious things wrong including the sunroof cover being off track and interfering with the sunroof opening and closing, and an object stuck in the rear heater blower that made a loud sound. The salesman told me to come back in a day or two and they would have it fixed. I called him the next day, and to his credit he appeared to have called into the shop on his day off to check on the progress. I also asked about inspection, which he talked his way around but never answered. I told him that the carfax showed a failed emissions inspection, and that I would like the car inspected to buy it. He told me you would try to get that done. He told me to come in the next day, so I drove another 2 hours (that's about 7 hours not in 2 days) to look at it. So, I came excited and ready to buy it, when to my surprise it was apparent that nothing had been done. Nothing at all was fixed, and the car was not inspected. I looked closer at the sunroof cover and discovered that it was simply off track. This could have probably been fixed in 2 minutes, but they obviously didn't care. The car also had a broken 12 volt cover.The salesman told me repeatedly on both days that "it's a used car," which meant that they weren't willing to do anything to fix it. We took the car for a drive. It drove well, but was out of gas. We stopped for gas and I noticed that the gas cap was broke. He did not offer to get a new one, but said that I could just buy a new one at the dealer or somewhere. During the test drive he had me stop so that he could get pizza. While he did offer to get me some, and while I would be okay with that under some circumstances, it seemed unprofessional given his general lack of interest. When we got back I was still ready to buy it because overall it was a good SUV, and I did the research to know that it is reliable. However, they were not willing to inspect the car, run an emissions inspection, or give me any kind of proof that it would pass inspection. He told me that it failed the emissions inspection because they had put a new battery in it, and it had to reset. So, I was faced with either risking that it would get inspected in PA, or not buying the car. I decided to still buy it. However, the last straw was when we negotiated the price. I asked how much they could take off because it was not inspected, and had the several problems I talked about. The salesman talked to his manager, and then came back to say that normally they charge $995 for a dealer import fee, and $600 for a preparation fee (not sure what they did exactly), and that they would take off the $995 fee. So, in short, not only were they not willing to take off money, but they were charging me $600 more than the list price of the vehicle. This is a shady dealership. Not only was the salesman unprofessional, he just didn't care. He never asked me once anything about my life, interests, or needs. What do you expect in Brooklyn, NY. Maybe it was just a bad salesman (they should probably fire this guy), but my experience was poor. If you are willing to pay full price plus fees for a brand new car, and this dealership is much cheaper then you might be okay. After all, what can go wrong with a new car. Otherwise I would steer clear. I ended up buying a 2007 Mitsubishi Outlander from DCH Kay Honda in NJ. They were very professional, helpful, and were 100% honest. I spent several hundred hours looking at cars, and my conclusion is that you should buy from a trusted and certified dealer unless you are positive that a smaller dealer is a good one. That's a shame to say, but the truth. Best wishes.

capecodacadia

Apr 27, 2012

Buying a used car anywhere can be risky. How about buying a used car on-line, sight unseen, and from out of state? I was looking for a loaded certified 2008 GMC Acadia SLT-2, Kristal had the perfect car. Dealt with Charlie Sr exclusively, one of the managers, he was AWESOME. Returned my calls right away, faxed all the paperwork I wanted on the car right away, answered all my questions accurately and described the condition of the vehicle perfectly when he walked around it with me on his cell phone. We faxed bill of sales back and forth for sigs, I FedEx'd him a check, he FedEx'd me the title the next day. Had a shipper (Badlands Trucking) pick up the car the day after that. When it arrived here it was just as Charlie Sr had described it, perfectly. The car was missing the headsets and remote control for the DVD system, Charlie Sr had new ones shipped within days. I love this car, couldn't be happier. When I need another car, I'll be calling Charlie Sr at Kristal first. Just a perfect buying experience!

SMDH

May 12, 2011

This place is the worst!!!!!!!!!! DO NOT GO! They are over priced and when I went to pick my car up - it had a huge scratch which they claim they did not do! My car did not have the noticable mark when I dropped it off! They messed up big time! You have been warned - go somewhere else for service!

butterfrombk

Nov 24, 2010

I purchased a brand new vehicle from Explorer.... I was having alot of smoke come out of the pipes... They recommended i take it to a local dealer i took it to kristal and they fixed the problem. Just after a week... I get a phone asking if i want body work done to the car... I told the lady what body work this is a brand new car i just bought it... She says i got to call you back... she then tell me sir im just asking cause there is damage to your car... My driver never once saw a scratch as well as another driver who accompanied him to drive back with him.. I call the dealer service manager after i was told he will call me back: he tells me first the scratch was under dirt then after I told him how could you tell from your office he tell me its noticable. My driver was never given a check in sheet no one ever went over the car with him... Yet they claim that my driver sign a check in sheet which they can't produce.... Shady business.... A dealership who wants to pass the buck for there mistake it sound like....

bricklover

Sep 26, 2008

Bernard is one of the most sincere, professional individuals that I have met in the process.He was very helpful. He answered all questions, and was very knowledgeable on his vehicles.I made it clear that I needed to be in a vehicle by the end of the week.Unfortunately Ben's hands were tied on this deal. I was given a quote by Charles(If I recall correctly), Sales Manager.The price quote appeared very fair, but I had an appointment and I had to leave.I promised them that I would be back with my spouse.I had a chance to look over the scrap of paper handed to me and realizedthat there must have been a mistake.1st-the vehicle lacked many options.2nd-financing terms were stretched to 84 months.After my wife had a chance to look over the vehicle, she began to ask some questions. "Let's start over from the beginning" Is what she was told.Oh No!My lease was up, I was running out of time.You could have been straight up with me from the beginning!Remember I said, " I'm here with 3 children, I'm not fantasizing, If I was; I'd be alone at the Ferrari dealer. I'm here to buy!" That's too bad, because Bernard is a likable guy. I really wanted to close the deal with him.Instead of a SLE with dealer added leather, we ended up with a SLT1leather heated seats, dual moonroof,dvd, back-up sensor etcALL FOR LESS THAN THE PRICE QUOTED..... 24 fewer payments.Thanks Charles for pointing me in the right direction!