Gator SportsFreak

29 de abr. de 2021

Purchased a 2018 F-150 Super-Crew Lariat. I've always had a positive experience with the sales team and finance office at Lafayette. Jennie and Gene are 5 stars for sure! Had some issues during the Certified Warranty with the heated drivers seat. Couldn't get it to work. Gotta give the service department credit, they hung in there until they got it fixed. Can't ask for more than that. I'm a long-time patron at Lafayette. I've sent many people over there to buy from them too. I pastor a great church in Fayetteville and everyone I've sent there leaves happy. So far, I've been very happy there too. Thanks for everything!

Elicia Terrell

16 de ago. de 2021

Customer service has gotten a lot better. Everyone was professional and very helpful. I have taken my Escape here since I bought it from them and I have never had any issues with it’s performance. It is still running great.

Justina Williams

5 de oct. de 2020

Josh Watkins with service is so kind. I dropped my car off Sunday evening for it to be evaluated for a recall and first thing Monday morning he called me, let me know he got my car and discussed the next steps with me. Later on that day, he followed up with me once again, to let me know where he got with the previous steps and what he would be doing next and made sure I was in the loop and understood what the next step would be. He is so very kind, professional and pleasant to speak with. Best customer service.

Annette Fernandez

8 de dic. de 2020

I just want to say thank you to Mr. Rusty Hinton for turning lemons into lemonade. He went beyond expectations when the service department was running behind and helped our family of five out when one of our vehicles went down with maintenance issues. We all know patience is a virtue and we tend to be impatient when transportation issues arise. We are forever grateful to his kindness and continue to have our vehicle serviced at Lafayette. Thank Mr. Hinton! Lafayette is lucky to have you helping earn the trust of your customers.

Robert K.

11 de ago. de 2021

Lafayette Ford always takes great care of me and my family. Sherry has been helping us at the Quick Lane for services for around 8 years and has made sure the services we want done are taken care of. Ford or Lafayette still must require their employees to up-sell extra services, which can be annoying, but are nice to know about, but they're not pushy any more. I have nice aluminum wheels that they've scratched up a bit rotating tires, but all the rest has been great! Advice: use an insulated tool to remove hubcaps!