Used Cars for Sale at LaFontaine Ford in Lansing, MI

Susan Schaefer

Jul 27, 2016

My service was superior. I would recommend the Ford dealership to anyone. Jerry Bell was especially especially helpful to me regarding my tire issue.

Eisenzimmer

Jul 20, 2016

I bought a used vehicle in 2014. Two years later I came back even though I now live out of state, to buy a newer used vehicle. All the sales people were great here. Very transparent and helpful. Did not pressure me and answered all my questions. Thanks!

Bruce

Jun 27, 2016

I have never looked at or bought a car from Lafontaine, but I have used their service department. It was an excellent experience from start to finish, Andy in the service department kept me informed every step of the way and my car was repaired very quickly. The price for the fix wasn't great but when they got it done quickly and informed me of a recall on my Fiesta that I didn't know of, they took care of the recall on the transmission and my car is driving 100x's better which is worth paying a little more than expected on the repair. Thank you Lafontaine :)

mspayde

Jun 27, 2016

Once again, the folks at LaFontaine hit my service call out of the ballpark! Aaron in service kept me updated on the status of the repair, Don took care of incidentals and Robert was there taking care of travel arrangements. Gentleman, thank you for the assist...YOU GUYS ROCK!

Kevin Page

Jun 11, 2016

Everything was done well, but, I was promised a call to give the final price I would pay for all the services done that day but ended up not getting the called as promised. Also, I would in the future like a call to update and give me an estimated time I would need to pick up my vehicle.Other than that, the service manager was well versed, very knowledgeable, and was really good at explaining processes that Ford Motor Company adheres to for maintenance and repairs.

Will Pitylak

Jun 9, 2016

Great service and we are very happy with our new vehicle! Steve and Bob did a great job and were very helpful!

NickFromLansing!

Jun 6, 2016

Ill start by saying I have bad credit. I made the mistake of starting my shopping for a vehicle at those guaranteed financing dealers like RPM , Paradise Motors ETC... DO NOT WASTE YOUR TIME! They offer junk cars at well over KBB or NADA value and your leasing , not buying the vehicle. Now , go see Robert Andrus at LaFontine Ford of Lansing. He has Amazing service. He is respectful curteous and makes sure you are in the vehicle you are comfortable, with payments that fit your needs. I've bought many cars in the past and this has been by far the best experience yet and I will personally come back to see Robert Andrus from LaFontaine Ford of Lansig for all my family and my vehicle buying needs! I highly recommend coming in TODAY!

Stacy

Jun 5, 2016

I felt very comfortable n chad made everything easy very helpful worked vary hard to get me in the right automobile at the right price every one there that help w this process all worked to gether to make the processing very nice thank u to all of u

mspayde

May 25, 2016

Dropped my F150 off for AC service I was treated like family. Don made all of the arrangements for a loaner, spoke with the service department and then Aaron (in service) took care of everything else. Once again, these guys went above and beyond normal customer service standards. Thank you all!

Mark J

May 23, 2016

I worked with Neil to lease a new Explorer. All of the staff seemed friendly and professional. The entire process went smoothly and they were very transparent on everything. Their service department seems great as well, but they could use a waiting area. I'm definitely happy with my purchase and I'm looking forward to being a long term customer.

laurenk2525

May 14, 2016

This was my first time leasing, and Chad was very helpful and answered all of my questions in detail. I would recommend working with Chad!

Jay Kilgus

May 10, 2016

Sam was amazing, he found just what we asked for!Jay and Kecia Kilgus

Jennifer Hansen

May 2, 2016

Only my second time using LaFontaine for service. I have always been a GM person until I bought my Ford Edge. Only needed an oil change and and a filter changed. The employees were very nice both on the phone and in person. I will be happy to go back for my next service need.

Michael Hammond

May 2, 2016

Excellent Service...Contacted Service Manager Keith and asked if they could fit us in for an oil change. He informed that would be no problem. Arrived with vehicle and they go us in and out quickly. Very impressed...

WAYNE..H.......MAKING IT HAPPEN.

Apr 22, 2016

LAFONTAINE FORD DEALERSHIP OF LANSING COULD BECOME A CLASS ROOM FOR TEACHING HOW TO DO IT RIGHT.! The staff takes such pride in their work. In just a short time you feel not as a customer but a New Friend. No question left unanswered and no request left undone. We are more than pleased with our Ford Truck and being part of the quest of doing MORE GOODIER. Thanks Again.

Rickf77

Apr 20, 2016

Dealership advertised a vehicle with power running boards and remote start. We drove over an hour and a half to see the vehicle. During our test drive felt a vibration in the front of the vehicle. When returning to the dearlership I inspected the vehicle and noticed the front drive shaft seal was leaking. Also noticed the vehicle had no power running boards, in fact it had no running boards. I.asked them to put the vehicle up so could inspect it more and during that inspection I tested.the front tires suspecting a wheel bearing was bad and it was. After all these issues I then tested the remote start and it really did not surprise me that it did not work. I would not.recommend this dealership cause not only did they misrepresent what options where on the vehicle they let me drive 80 plus miles and waste a day looking at something that was not close to what was advertised.

Kevin Merryfield

Apr 15, 2016

Salesman at Lafontaine Ford was very friendly and wiling to accomplish the tasks necessary to make deal happen. I would recommend the dealer and salesman to friends and family that are in the market for a vehicle.

Bob

Apr 11, 2016

Chad - provided exceptional service coordinating after sale accessories for the new truck I purchased.

Michael Shewell

Apr 1, 2016

Hi, I always get great service when I come here to be serviced for my F150 2012. I come here to get my oil changes. My truck was purchased at this dealership.. Please keep up the great work.

Missy kernen

Mar 28, 2016

Ford Hall was amazing with the details of my needs & worked to satisfy beyond my expectations. The dealership met every standard & above ! Satisfied beyond words!

Scott R

Mar 28, 2016

I have my company vehicle serviced here on a regular basis. Andrew does an exceptional job of getting me in for service and back on the road as quickly as he can. He realizes that I have to wait while it is serviced and does his best to get me out quickly. The rest of the staff that I have interacted with have been friendly and helpful. Definitely would recommend their service facilities.

Howell, Mi "Bob Mack"

Mar 28, 2016

Mr. Don Pash.The McCorquodale Family wants to say thanks again for making our visit to the Lafontaine Family Group a more than wonderful experience.Your extensive knowledge of the business coupled with years of experience you continue providing customer service that is second to none in the industry. From the very first car we purchased from you years ago many in between to our most recent you have always treated us with the utmost respect and understanding keeping our best interests and budget in mind when walking us through our new car purchasing process. Don you always exceed our expectations of the car buying experience.Even though when we think we know what car or truck may work for use you have always presented us with other options that many times we go with. The public that has had the pleasure of working as we have and the ones that will would agree when we said "After our first experience with you,"Wish we knew Don when we were buying our last car."

Richard

Mar 19, 2016

Took my 2013 truck in for replacement of a side mirror that I had broke. Job was done on time and fit was perfect. My salesman Nathan handled everything from start to finish we are very happy.

missy kernen

Mar 18, 2016

The customer service from Ford Hall at Lafontaine Ford of Lansing was beyond exceptional! From him, to the financing with Ford credit is top quality!!

chris ziegler

Mar 16, 2016

This Dealership is just "AWESOME"! THE SERVICE DEPARTMENT IS EXCEPTIONAL AND THE SALES DEPARTMENT ARE FRIENDLY AND KIND INDIVIDUALS. MARK WOODARD & THE GENERAL MANAGER OF THIS DEALERSHIP ARE GREAT PEOPLE BUT MOST OF ALL....THEY ALWAYS TSKE GREAT CARE OF THEIR CUSTOMERS!!! I HAVE BEEN A CUSTOMER FOR OVER 25 YEARS AND I WOULD NOT GO ANYWHERE ELSE BUT TJIS PARTICULAR DEALERSHIP! THANKS FOR ALWAYS TAKING GREAT CARE OF ME!!! MUCH APPRECIATED! I COULDN'T BE HAPPIER!

jesse

Mar 16, 2016

No sales gimmicks. Chad was happy to sell me a truck and the process was quick and easy. The truck box was installed off to one side at the factory. Dealership service adjusted the bumper. I will have to center the box and realign the bumper. Very suprised this problem was overlooked at the factory.

Denise

Mar 15, 2016

I would recommend this car dealer to my family & friends. I get the best service from lafontaine Ford of Lansing. Andrew in service takes great care of me & my vehicle.

Bryan Bailey 74

Mar 15, 2016

My wife and I were nervous about buying a car. We have never bought a new car before and the used cars that we have bought we got conned into buying . When we walked in and started talking to Jerry he wasn't pushy he explained everything in detail and took the time to sell us a great car.. We love it!!

K-Fizz

Mar 15, 2016

My salesman, Neil Granning helped me find the right car that met our needs at the right price. Andrew Burgett in the service department has provided great care for our cars...the service that we need,,,when we need it.

mspayde

Mar 4, 2016

OK, here is the deal, THESE GUYS ARE GREAT!!!!!Had to bring my F150 in this week for warranty service work. Talked with Don Pash & Robert Andrus. They bent over backwards to take care of all of the issues and a few extras. These guys take care of my wife and I like we are family members each and every time we stop in the shop. We let everyone that we know about the sales and service team at Lafontaine. You all know how to treat your customers, you keep them coming back with a smile on their (our) faces and walking out with a smile on their (our) faces.Thanks to all of you at LaFontaine!Michael

Kevin Beste

Feb 17, 2016

My last 2 vehicles were purchased from a Lafontaine Dealership. I walked in after making an appointment on-line and was in the dealership the next morning meeting with Jeremy. I could not ask for a smoother transaction. I have referred a friend to Jeremy which is the highest form of a compliment. Thank you!

Jill Allen

Feb 16, 2016

Took 2013 Escape in for 75k mile scheduled maintenance & oil change. Told them radiator fluid low. After picking up car realized fluid not filled. At next oil change w/ competitor, air filter very dirty (obviously not changed) and in-car air filter (3 years old) was completely black. They did charge us for fuel cleaner & injection cleaners. At inspection, also told us front rotors needed to be turned. A break shop told us they they were fine. They have lost credibility & our trust.

Michael Spayde

Feb 16, 2016

We own our 2nd & 3rd F150, all 3 purchased from Lafontaine Ford in Lansing, MI. Had a small issue with a part malfunction on my 2009 Lariat and stopped by the dealership yesterday (February 15, 2016). I spoke with Don Pash, Robert Andrus, Andrew Burgett and Keith Slaught about the issue. No issues, no problems, no worries! I was told the part would be ordered and installed at my earliest convenience, with a loaner to boot! The team promised to take care of my family...time and again, they have followed through on their promises. My deepest THANK YOU to all of you guys. You make (made) the experience worth every moment and dollar spent.

Peter

Feb 2, 2016

Jeremy made me have great purchasing experiences and I leased the Ford Escape successfully. He was very patient to negotiate the price with the manager and let me have the best rates. Great person and I highly recommended.

Sweetdude31

Jan 30, 2016

Jeremy made this purchase very easy and straight forward. There was no surprise in the pricing and no pressure to buy. He was nice enough to ride along in the test drive to my house to see how the truck fit in my garage. Who does that? Highly recommended.

Bwest22

Jan 25, 2016

My experience went very great with this dealership! I was looking for a particular truck with certain specs and the last one in the U.S. Was here. They worked with me very thoroughly even though I lived 4 hours away. My sales guy I worked with Jeremy Herbik was very nice and knowledgable and was very flexible withMe. I needed to sell my old truck and they put a hold on the truck for me until I sold it which was about 2 weeks. Then jeremy went the extra mile and drove the truck 4 hours with less than 24 hour notice down to me and showed the truck to me and let me test drive it and even paid to have it washed after he arrived before I signed the papers. The manager Steve pengelly was also very helpful and went the extra mile by arranging having a scratch touched up here where I live the next day after they delivered the truck. If you want great customer service and a team that is willing to go the extra mile and take their time with you I recommend you go see Jeremy and Steve at Lafontaine Ford of Lansing

duffy6059

Jan 22, 2016

From the moment we walked in the staff was amazing. Chad was by our side every step of the way he helped us find a beautiful 07 F-150. all through the sale with Chad, Don, and Nate they helped us get everything we were looking for. We wanted a warranty we got one better than we were expecting, we wanted an monthly payment clos to our budget they got it within $8, we got everything we asked for and more. All with a class of service that goes beyond any other we have had in years. thank you Lafontaine of Lansing!!!

Sgt_ellis

Jan 20, 2016

These gentlemen were amazing throughout the entire process. Friendly, cordial, attentive, knowledgable, everything. My credit is in the rebuilding process and this team did an amazing job working their mojo and getting the deal done. The fact that don took time and carefully evaluated my credit report and looked last the score says a lot about they type of guy he is. It's nice to see dealerships that utilize common sense. This team has forever gained a loyal customer and I'll be back time and time again. Thank boys.

Sara Stid

Jan 13, 2016

Was treated very well and once the decision was made to lease, the paper work was done I very good time...Our salesman, Jerry Bell was efficient and very knowledgable with all the questions we asked hm...twice when I called back to him with a question he was very patient and easy to work with...

MRichards68

Jan 11, 2016

Great employees from service department to sales. Jordan Wilson was super. He explained things to me and was very helpful from begining to end. Excellent!

sonic22

Jan 11, 2016

Lafontaine was professional and courteous when my fiance and I came to them looking for a truck. Not knowing anything about trucks or even if we really wanted one, our salesman; Sam was able to educate us and make sure all our questions were answered. Nate also made sure all the paperwork was properly filled and explained all of it thoroughly. We will definitely work with Lafontaine again and recommend it to anyone interested in leasing or purchasing a new or used vehicle.

Amy Walsh

Jan 7, 2016

Didn't have an appointment I just stopped in because my check engin light was in. They worked me into their busy day and diagnosed my vehicles problem and had it fixed within 6 hours. I will definitely be using LaFontaine Ford again for all my cars needs.

Billie Jo

Jan 4, 2016

I walk in looking for a automobile that was easier for my mother to get into, with help from Andrew I received that I also wanted something that could hold all my grandchildren my Ford Flex lets me do that.It's loaded and I wasn't expecting that.

Julie K

Jan 1, 2016

Ford Hall is professional and an excellent salesperson! I had never owned a new Ford vehicle until these last two purchased from Mr. Hall. Thank you for a great experience on both vehicles!

CKosh

Dec 29, 2015

Nice people and good service. Was from out of town and needed to have a repair done before returning home. Got me scheduled the next day and got the repair done promptly.

Michelle

Dec 20, 2015

Great service but waited too long for the oil change

Micah

Dec 18, 2015

The dealership in general was full of sharp, friendly individuals. Our consultant specifically, Robert Andrus, has a lot of integrity and is a great salesman. Very respectful of what we wanted and at the same time great at making sure he left no stone unturned. Don was also very helpful and leaves a great impression. Nate in the finance department was very personable and helpful.

Shelley

Dec 10, 2015

I called about a truck that was listed online and spoke to Jordan Wilson. The truck was used and wasn't even at the dealership yet. Jordan was on top of it from my first phone call to him. We wanted the truck as long as it checked out once it arrived. It arrived late in the day so that would have meant 2 trips to Lansing from Grass Lake. Jordan offered to have the truck delivered to me after it passed inspection and was sent to be detailed. I was shocked a dealership would do this since we lived a hour away! Nate was also very quick and helpful getting us in and out of the dealership for our paperwork. My truck was delivered as promised and I couldn't be happier. Every question, call, text, or email I had for Jordan was answered within minutes! I like how this guy works. This is the best experience we have ever had by far purchasing a vehicle. Thank you Jordan, YOU ROCK!!

Greg

Dec 8, 2015

I received a Notice in the mail and called to make a app't with Cari and she was the best sales lady i have ever had in all my years of buying cars & trucks at other dealerships. Cari really went all out to get me a great deal and if i could give her a 10 star rating i would do just that she is GREAT!! Cari and Ron Wagner got me in a 2016 Ford Excape SUV that i just love. You will never regret visiting or purchasing a vehicle from these guys.. Thank you Lafontaine Ford.

George Pavick

Dec 4, 2015

Chad made the purchase very easy. Would recommend La Fontaine to everyone.

FrustratedCustomer

Nov 25, 2015

My son has had his car (Ford Contour) regularly serviced at this dealership. They supposedly fixed his leaking oil problem last year. When the engine died after a horrible noise, he had it towed to their service department. They thought is was the battery (batteries don't make a horrible noise) and mentioned his ball joints needed replacing. They replaced the battery and ball joints and took it for a test drive, but the engine shut down again. They then determined he needed a new engine because it had been running without oil. Later it was discovered that none of the indicator lights came on to alert anyone to the problem. Originally I was upset with them for what I felt was a drastic error on their part. However, they are trying very hard to correct the situation. They located another engine and are in the process of installing it with the promise to check the working condition of the indicators to assure this doesn't happen again. I must say that they are turning this previously disappointed customer to a satisfied one.

mspayde

Nov 25, 2015

Worked with Robert Andrus, Nate and Don. This is my third vehicle on nine years from these his and I always have the same feeling... EXCELLENT. No regrets, no worries and peace. I really could not ask for more.

FocusGirl

Nov 24, 2015

Sam was great in helping me find the right car! I had several that I wanted to look at and test drive! He took the time to explain each option in the cars and helped me find the perfect one! Great service and easy to work with to find the right car!

EFu

Nov 20, 2015

We shopped around for a bit in search of the perfect new vehicle for our family. Lafontaine Ford of Lansing was quick to respond to our online quote inquiry. Robert Andrus made sure we had the most info on our choices for a new Explorer and made every effort to make sure we got the best deal. The finalization process Nate Harutunion was painless and we never felt "pressured" into buying anything we didn't want. I would definitely recommend this dealership to all my friends and family for their car buying needs.

AnastashiaLOVESherFORDS

Nov 17, 2015

I have had one GREAT experience after another when dealing with the men of LaFontaine Ford in Lansing!!!!! Words could never express enough how far Andrew P., Don P. and Nate will go to make sure that you leave their dealership with not only THE VEHICLE OF YOUR DREAMS, but the best price for your money around! I have never felt like just a number or a sale at this dealership, these guys treated me like FAMILY not once, but TWICE!!! If you're looking for a good quality vehicle for a great price whether pre-owned or brand new PLEASE, PLEASE, PLEASE do NOT leave out these wonderful gentlemen when shopping around, they will NOT ever let you leave disappointed! THANK YOU SOOOOOO MUCH Don, Andrew and Nate for giving me something to be proud of and cherish for years to come! you guys are AWESOME!!!!!

annaedge28

Nov 17, 2015

You will never regret visiting or purchasing a vehicle from these guys... the BEST experience of my life. Thank you sooooooo much Nate, Don P., and last but not least by far Andrew P.!!!!! I LOVE YOU GUY GUYS

Margaret

Nov 16, 2015

It had been 14 years of driving an F150, time to down size into an Escape. I had done my homework; knew what I needed and wanted, now to find it.Needless to say, after 14 years, I was not looking forward to the hassle of purchasing a vehicle.I stopped at Lafontaine to see what was on the lot; and out of the building came Chad Woodard. A bundle of energy and ready to get me into the car I needed and wanted.It was smooth transaction, not only with Chad, but also with Nate Harutunion (finance). I will recommend Lafontaine, Chad, and Nate to anyone who asks or doesn't ask. If you're looking for a vehicle, check 'em out.

Ann Watson

Nov 3, 2015

Very pleasurable buying experience. Sam even brought the vehicle to my house .

MaxpowerMI

Nov 3, 2015

I worked with Jerry Bell, and he was excellent. I appreciated his advice and time. He spent a good amount of the morning and afternoon with my wife and I as we talked over options and budget. Jerry was very straightforward and open about the whole process, and I would happily work with him again on a future purchase.Thanks,

Melissa

Nov 3, 2015

It's been 14 years since I purchased a vehicle. I was dreading the process. I walked in to talk with Jerry and instantly felt comfortable. He explained everything carefully (so I would understand it) and answered all of my questions. I'm fussy and he knew that. He found me a beautiful car that I just love. He is also fun to work with! Like I said, it has been a long time since I have driven an updated car. I had to text him on a weekend because I couldn't figure out how something worked. Guess what? He answered my text. That's service! See you in another 14 Jerry!A big shout out to Gordy for referring me to Jerry! Thanks.

EMMA HUTTON

Nov 2, 2015

AWESOME EXPERIENCE, VERY HELPFUL. AARON WAS GREAT!

Happy one

Nov 1, 2015

I don't have the greatest credit and Ron Wagner didn't treat me like I had bad credit either. All the other dealerships treated me bad cause of my credit and he didn't. Very thankful for that. Everything was very smooth with no hiccups at all. Love my new car. Cari was very nice and helped a lot. Thank you Lafontaine Ford. I will be back and will recommend to all my friends and family.

thierry007

Oct 31, 2015

My family and i had a great experience with Andrew throughout the car purchase. He did his best to provide the type of services nobody ever forget. He helped me buy my first car at a price that i could afford. He was a great service provider, compassionate, caring, loving above all, friendly. Ask for Andrew P, the baseball home runner, and you will never be disappointed.

Jim Garrigus

Oct 30, 2015

Chad my salesmen did a great job of getting me what I wanted and had answers to all of my question. Very Knowledgeable! I got a good price on the truck and the paperwork that seems to take for ever to do did not at all! Steve and Nate did a great job with price on the truck and handling the paperwork.

Dave 12345

Oct 30, 2015

It was a pleasure working with Jeremy. He was great a finding the right truck for me. Very patient / no pressure. I feel he went above and beyond to make sure I was happy with the purchase. Thank you Jeremy for the excellent service!!

Andrea

Oct 29, 2015

Chad Woodard found the perfect car for me and my family. I didn't even know how much I needed a Ford Flex until he pointed out it was everything I was looking for and more. Very thankful for his help.

Me

Oct 29, 2015

Great customer service, very knowledgeable sales service, explained every option, and made the experience wonderful. I would and do recommend them to everyone I know looking for a new vehicle.

DougF88

Oct 28, 2015

Our lease was running out on our current vehicle and Sam Darish was recommended to us to look at leasing a new vehicle. From our first conversation with Sam he impressed us with his listening, answering questions and providing us with information to help us decide on the vehicle and lease program. As time went on we reviewed a few different options with Sam and eventually decided we needed to act. Sam and his team met us with only 30 minutes left before closing time and made sure everything went smoothly. He and his team made sure the process went well and the car was perfect before we left. They all stayed well after closing to ensure we were completely happy, which we are and can't thank Sam and the rest of the Lafontaine team enough you went above and beyond your obligation and far exceeded our expectations!

tristaabbey

Oct 28, 2015

THEY WAS ALL SO COURTEOUS AND HELP FULL ROBERT WAS A DELIGHT TO HAVE HELP ME... DEFINITELY WILL BE GOING BACK.... LOVE THESE GUYS. :-) thanks

2016escape

Oct 27, 2015

Chad made the buying experience easy and painless. Three hours after arriving at the dealership we were driving out in our new car. Most certainly would recommend him for anyone looking to buy new or used.

Familyof5

Oct 27, 2015

Thank you LaFontaine Ford and excellent salesman Chad Woodard for helping make buying a new family vehicle an enjoyable experience for the entire family! We will be back!

Maddye

Oct 27, 2015

For awhile I was in search of the car. Chad went above and beyond my expectations. I told him exactly what I wanted and he didn't stop till he found me the perfect car. His drive to make his customers happy is outstanding. Thank you for all your help Chad!

Maria W.

Oct 27, 2015

Jeremy found me a great vehicle with all the amenities I needed at a great price. He brought the car to me and it was spotless on the inside and out. I highly recommend him to help anyone looking for a vehicle, he will go out of his way to make sure you are satisfied.

ChiamJ11

Oct 26, 2015

Thanks to Chad and LaFontaine Ford for making my decision in buying a new car easy. Chad was knowledgable, patient, and made buying a car an enjoyable experience. Thanks again, Chad!

Woody1234

Oct 26, 2015

Everyone was great at the dealership including my salesman Chad! He took time to show me how everything worked in the car and made sure to follow up with me a few days after my purchase! I would recommend him to anyone!

Karen

Oct 25, 2015

I always know that Chad will be there for me; both personally and for our business. He is spot on about product and services needed.

Angela

Oct 24, 2015

With the help of Chad I was able to find what I was looking for. He was extremely patient and the service was great. I would recommend this dealership as well as Chad Woodard for being one of the best sales person I've encountered. Thanks again!

Josiemae

Oct 24, 2015

I have talked with Chad about options of cars and SUVs and he has always been very helpful and I felt he truly cared about what was best for me. Thanks, Chad.

Megan

Oct 24, 2015

I went in to talk to Jordan about looking at some used cars, just to see what kind of options I had. I talked with him on the phone about what i was thinking and he looked at what he had and had one waiting when i arrived. The car was perfect! it was exactly what I needed. I've never shopped at a dealership before and was a little nervous but that quickly vanished. He was helpful and had no problem answering all my questions. I will go back there because of the amazing service. These guys truly care!

Danielle M.

Oct 23, 2015

Chad was super at finding a vehicle that fit not only who I am but what I needed. He listens (and remembers). He actually wants to help you and takes the time to do so. He's an honest guy and is so patient. So relaxing to work with him. He is what every sales person should strive to be like. So glad that I was lucky enough to meet with him. Thank you again!

Abby M

Oct 22, 2015

Chad is fantastic. I have a current lease from an out of town dealer and couldn't be happier to find such a great local resource. Chad always makes himself available to answer questions, both mine and my mom's, and I will absolutely lease my next vehicle from him. I have a small business background, where customer service is everything and I think it's important to acknowledge great service when you see it. Chad goes above and beyond for his customers and you can tell that his interest in people is genuine. He represents his company well and I'll be doing business with Lafontaine for many years to come.

Angel41011

Oct 22, 2015

I was looking for a used car, chad made it a easy, Pleasant, experience. I found a car that I love and a price I can afford! The sales associate Chad Woodard was kind and very knowledgeable without pressuring me!

JG

Oct 22, 2015

I stopped in to Lafontaine Ford, they had the truck on the lot I was looking for! I sat with my salesmen Chad and his Manager for a few minutes. They made me an offer I could not refuse and asked me when I wanted to pick it up. I picked up my New F150 Super Crew then next day! These guys are great! They had what I wanted, easy to deal with and the paperwork went quick! No pressure sales and no finance guy pushing extra stuff I do not need! I HIGHLY RECOMMEND LAFONTAINE FORD! My wife's Explorer is up on lease in less than a year. I WILL BE BACK! THANKS GUYS!

michaelnetbiz

Oct 22, 2015

Mr Andrus was very helpful and made the buying experience a painless, dare I say enjoyable experience. I highly recommend visiting LaFontaine Ford of Lansing for your car-buying needs.

Momw5j

Oct 22, 2015

Chad Woodard was a big help with finding the right car for us. He was the nicest sales person I have dealt with. I will be back the next time I need a vehicle!

mpsteen2

Oct 22, 2015

Chad helped me 37th my purchase of my 2014 Ford Fusion hybrid last year and I couldn't have asked for a better salesperson. He was patient and understand and made sure I knew every detail about the car and the transaction. When my lease is up I will definitely be going back to work with Chad, he'll get you a great price and won't be satisfied unless you're satisfied.

ANyhus

Oct 21, 2015

Sam Darish was excellent to work with, and made the entire car buying process very easy all the way in Wisconsin! Can't thank him enough for everything that he did for me! I would highly recommend Lafontaine Ford and Sam to anyone I knew that was looking for a vehicle. Thank you Sam! -A

raerae

Oct 21, 2015

I WANT TO THANK Jordan Wilson, Don Pash, and Ron Wagner, I was in need of a car, These 3 guys made it happen, I felt so welcome here. The over all experience here was Great. I would send anyone I know here. Thank you guys for making me feel so welcome and for helping me get a car.

Bonha

Oct 20, 2015

From my initial inquiry through delivery of my new vehicle INTO MY GARAGE (!) I have nothing but wonderful words for Sam Darrish at Lafontaine. This young man went above and beyond in granting my exact wishes by locating the vehicle I wanted and then delivering it to my home. Sam took care of financing, Insurance and registration transfers seemingly effortlessly and even sat and "paired" my phone while going over the interior of the car. Thank you LaFontain for providing the best!

NipCar

Oct 19, 2015

Robert and the Financing staff were very courteous throughout the whole buying process, making my girlfriend and I feel very welcome, and helping walk us through our experience.

John avalanche

Oct 14, 2015

Robert was great the overall experience was great if I had to be picky that would be with the financing they went through a couple banks to make sure I would get the best rate. I only wanted them to use one. I would definitely recommend them to anyone. Go see Robert

my90firebird

Oct 14, 2015

I was in a rough spot with my current car. I live not to far from the dealership and I noticed on my way home one day that they had a 2015 STi in the used lot. I stopped in to talk to them about it. Jordan was the first person available and he did a great job. We look over the car together taking note of all the issues as the car was used. Jordan was very honest about the story behind the car. I do not like sales tactics but I understand that the dealership is a business. Don and Jordan worked with me on my trade so I could take the STi home.

Kassandra

Oct 9, 2015

I bought a van from them and worked with Don Pash and Jeremy Herbik. Everyone was very helpful and attentive to my needs. It was an exceptional buying experience! I will definitely go back for future vehicle purchases!!!

Drdakine

Oct 9, 2015

I was in desperate need of a vehicle. Jordan and Don found me the absolute perfect vehicle for my budget. Ron handled my current credit situation with ease. These guys are truly the best in the business hands down. Go see for yourself.

AlexfromSC

Sep 25, 2015

I'm always uneasy when dealing with car salesman but working with LaFontaine was a pleasant surprise, my salesman Andrew Pentico was the best salesman i have ever done business with, he will jump through hurdles and work his hardest to get you into the vehicle you want, not only is he dilligent in satisfying the customer, he treats you like a human being and not just a customer, will not go anywhere other than LaFontaine for a vehicle again, the staff is amazing, thank you guys for being such a pleasure to work with!

Missnaomi

Sep 18, 2015

I visited this dealer with a dear elderly friend of mine to purchase her a new vehicle, she is a retired disabled veteran and Andrew went above and beyond to put rs Phillips into a brand new car, him and his manager were the best car salesman I have ever had the pleasure of meeting and working with!!! Andrew is a great asset to this dealership and he has outstanding customer service skills!!! I would like to personally thank him for his dedication and hard work!!! Thank you Andrew !!!

karly_ann

Sep 17, 2015

I would recommend this dealership to anyone looking to get a new car! The staff is very friendly and was willing to do whatever take sure I was satisfied with my purchase and made all my options known. The service there is excellent and will be back for any further car purchases!

Taradizor

Sep 6, 2015

Robert was so helpful. Took a lot of anxiety out of the car buying experience. Enjoyed getting to know him and the staff. Will definitely bring my car here for service

lshunter66

Sep 1, 2015

Robert was a dream to work with, he handled everything and made sure I was knowledgeable about how my car works. I will defiantly tell everyone about my experience there. I LOVE my new car.

J.T.

Aug 19, 2015

The team at LaFontaine ford truly treated me I feel like a close family member it's not just a slogan but a true way of doing business! I had been dealing with another dealer who was not putting in the effort I feel a new car buyer truly deserves so after only a phone call to sam Darish he was on the hunt for the new 2014 f150 I wanted not just what was left on the lot so after only a day he found exactly what I was looking for we had never met in person until he drove the vehicle from Lansing to my house in Redford for the smoothest purchase I have ever had so again thanks to Sam and the team at La Fontaine you all deserve many more then the 5***** they will alow me to give

barb

Aug 14, 2015

Jeremy was great to work with, no pressure, and he found the perfect car for me. He even brought the car to me in Kalkaska. Thank you Jeremy

Hudson1243

Aug 13, 2015

I would absolutely recommend Jerry Bell at Lafontaine Ford to anyone who wants an easy, smooth, painless experience buying a car! Nate in finance was also great!! Everyone I came in contact with was extremely helpful and knowledgable! I will definitely be a life time customer! Thanks again!!

Spartan Fan with a 1 year old, two dogs, and a cat

Aug 10, 2015

Chad has been our salesman for the last two cars we purchased. First, he found is our Explorer and the latest was our Fusion. Both vehicles were exactly what we were looking for. He won't settle until you are 100% happy with what you are purchasing. He will go above and beyond to get the deal done. We even had our vehicle delivered since my husband and I both were very sick on signing day! I highly recommend seeing him for the next vehicle you purchase!

PennyMarsh567

Aug 6, 2015

Received a letter from Sam Darrish asking me if I would like to turn in my leased Ford Escape early and I took him up on it! He selected a super new Escape for me and I was out the door in no time. Nate helped to package the lease together for me, keeping my monthly payment within my requested range. Great customer service because as a woman, I was not treated like a car idiot. Give Sam a call!

pennymarsh456

Aug 5, 2015

Unexpectedly turned in my leased Escape 6 months earlier than planned today! Was super easy and wound up with a new leased Escape with a few more goodies on it. I would like thank Sam and Nate for all of their help today.

Kelly G

Aug 2, 2015

Sam Darrish is great! If you are looking for a car you should definitely give him a call! We had a pretty complicated situation not to mention the fact that we live and work in Jackson about 45 minutes away from Lansing so we couldn't just go over to the dealership. Sam emailed me pics of the vehicle were interested in and even suggested a different vehicle that worked better for us (which we ultimately ended up buying), and he had the deal all approved and put together before we ever even came out. Several people stayed late on a Friday night to accommodate us and we drove home in our new used car! We will definitely be coming back here for future purchases- CALL SAM if you're looking... he took awesome care of us from the first phone call until we drove away!

Mike M

Jul 31, 2015

The entire staff did a terrific job of making me feel welcome. They were thorough and organized and made the purchase process very smooth.

elrod158

Jul 31, 2015

My family and I have been buying vehicles from Ford Hall for a long time and will continue to do so. Being in the auto repair industry I understand the value in having a person you can trust and count on. He will always go the extra mile to make you feel welcome and at ease. This experience could not have been better or easier.

Ford buyer

Jul 30, 2015

I have been going to this ford dealer for a long time, first for servicing my old truck and then to lease and service my new escape. Andy at the service department knows my name and greets me every time I walk in the door for a service. Chad Woodward was very helpful for me and my mother to lease and buy vehicles with the minimum amount of hassle and we were treated with fairness and treated like a person and not just a costumer passing through.

Michael Packertt

Jul 30, 2015

Chad answered all my questions and provided me with a no Pressure experience.

Mr. Miagii

Jul 30, 2015

I went into the Dealership looking for an F 150 and ran into Andrew Pentico. He knew what he was talking about and helped me pick out the one that best fit my needs.Great job, ill be bringing my family back to purchase all our vehicles from him.

Sarah

Jul 30, 2015

Jerry Bell was AWESOME and very helpful in finding the right vehicle for our family. The rest of the staff at Lafontaine Ford in Lansing was equally wonderful. Thank you for a great car buying experience.

2016F150lariatsport

Jul 30, 2015

Andy and Chad are great people and have gotten to know me. They are always friendly and willing to answer any questions I have. Andy knows my schedule and knows I would need a ride to where I'm going when I get my car serviced. Chad has helped my mom and myself purchase new vehicles and he showed what we have wanted and didn't pressure us with unwanted vehicles and features. I would recommend these dealership for shopping and servicing your vehicle!

F1502015lariat

Jul 30, 2015

Bought a new F150 from Jeremy. They made it easy, quick and painfree. Great group of people that work there. I would highly recommend if looking for a truck.

nighthawkbp

Jul 30, 2015

Jeremy was great. He brought the car I wanted to look at from another dealership. It was cleaned and gassed when I arrived. I got a great price. Very happy! A week later, I had a minor problem with car and they really worked with me to get it fixed without me having to pay. Good to see they stand by their customers.

Larry leisure

Jul 29, 2015

Best experience buying a new car I have ever had! Thank you Jeremy Herbik and the rest of the staff.

MariaW

Jul 29, 2015

Jeremy Herbik was upfront honest and took the hassle out of buying a new car.

Oren

Jul 29, 2015

The sale representative, Jerry bell, provided superior customer service. He went out of his way to make me feel comfortable with the buying process, had an extensive knowledge of the vehicle I ended up purchasing and he followed-up on multiple occasions to be sure that everything was okay. I would highly recommend Jerry to anyone seeking an excellent sales representative that will give you Five-Star service.

2015 Ford Escape Titanium

Jul 28, 2015

Easy, straight forward, timely. Plus Jeremy had me laughing. Great experience.

CJS

Jul 28, 2015

Robert Andrus, was my Salesman. He and his team, went the extra mile to get what I needed, quickly! He also made the whole process, convenient to my schedule.

tom K.

Jul 28, 2015

My wife and partner Marie were extremely pleased with the treatment we received from Jerry Bell at Lafontaine Ford in Lansing when we were looking for our new car. He was professional in every way and was willing to spend the time necessary to explain everything about the vehicle we were viewing. He was knowledgeable and able to answer our questions. In fact, the most impressive thing was that when he did not have the answer, he never tried to bluff but instead, told us he was not certain and would get an answer for us---which he did. Further, when we closed on our purchase, the account manager was equally knowledgeable and willing to explain everything to our satisfaction. I intend to return to LaFontaine Ford when my current lease on another vehicle expires and I will deal with Mr. Bell anytime.

Jason

Jul 27, 2015

Robert Andrus and all staff I delt with were very helpful, knowledgeable, and friendly. I did my research and they offered me a great deal. They did not pressure me at all during the vehicle selection process. Over all a great experience.

2011 f150 limited

Jul 26, 2015

Chad W. Is a great salesman. Told him what i was looking for and with in 72 hours he found a used truck i wanted. He made the process very easy and non stressful. I would recommend this dealership and chad for an easy quick and painless car buying experience.

Megan from MI

Jul 26, 2015

I learned a lot of useful information while Chad W. helped me select my dream vehicle. I couldn't be happier with the service or my final decision.

celeste

Jul 25, 2015

Can't say enough how pleased I'm with the job Chad Woodard did!! Very knowledgeable and listened to me rather the treating me like a number. He earned our business and all future businesses

Debbie J

Jul 25, 2015

From Start to finish we felt like we were VIP. Chad was very knowledgeable and cared for us every step of the way!!

Johnny626

Jul 25, 2015

Jeremy Herbik made the process of replacing my old car very easy!

Tod Edmunds

Jul 25, 2015

I wanted to extend our appreciation to Chad Woodard, Mark Woodard and Nate for everything they had done for us to make our car financing a great experience. All of them went above and beyond to help us. Chad went over everything about the truck we purchased. Chad was very detailed and very professional. Chad did such an awesome job that we sent our parents in and they purchased a brand new Escape from him. Thank you for the great service Chad, Mark and Nate.

Corey

Jul 24, 2015

Chad Woodard took great care of me, got me into something nice and affordable. I was in panic mode when my car crapped out and Chad made it his mission to put me in something that was reliable and fitting for my budget. I would recommend La Fontaine lansing 11 out of 10 times.

J.P.

Jul 24, 2015

I was sincerely impressed by the level of professionalism and respect given by each of the employees there. While shopping around the area for a car at other dealerships, I encountered a fair level misguided advice and biased opinions. It was very clear that this was not the case at LaFontaine. Your team members were more concerned in my welfare, needs, and experience, rather than just "selling a vehicle." One salesman in particular, Chad, was flat out phenomenal. He did everything in his power to make sure that I was satisfied with my purchase!

Jim

Jul 24, 2015

I was in the market for a new truck and had been having a rough experience at other Ford dealerships. I was greeted by Chad who was very professional, and knew what he was talking about. He did not pressure me at all, I bought the truck because of the customer service I received. Thanks Chad and I will be sending my family and friends his way because I know they will be treated the way a car shopper should be!!!

Jlatwell

Jul 24, 2015

Neil Granning was there while I was waiting for my car. He was very social and answered a few questions I had about cars with no pressure what-so-ever. When I'm ready to buy, I will do so from him.

limited f150

Jul 24, 2015

Was looking to up grade from an suv into a 4 door pick up truck. With in 72 hours or asking about a truck and having a max price point the found a great deal on what i was looking for and contacted me quickly. Chad W. was very helpful and friendly during my search and made things as painless and quick as possible to make the buying process easier. Will definitely be buying my trucks here in the future.

Luke

Jul 24, 2015

I always feel welcome at lafontaine ford. This is because the sales team is the greatest in Lansing and quite possibly; the state! I've been assisted by a few salesman and it was great every time! Neil, Chad and Mark were their names. I've never been so excited about buying a car and I feel like their down to earth attitudes made it feel as though I was buying and not being sold(a car). I recommend this dealership to anyone looking for a brand new truck/suv, or even a great used car.

Mike Taliaferro

Jul 24, 2015

I purchased my wife a "pre-loved" Ford with the assistance and direction of Salesman Chad Woodard. Chad made everything easy as possible for us! From picking the right vehicle, working with us thru the delivery/financing phase. He went the extra mile for us and I would recommend Chad to anyone. I would never go to another dealership as long as Chad Woodard is still at LaFontaine Ford!

Ozfan

Jul 24, 2015

I was assisted by a Mr. Chad Woodard and, even though I decided not to purchase a vehicle at this time, his exceptional service and do-anything attitude will ensure this dealership remains my place of choice for future vehicle needs.

Steph D

Jul 24, 2015

I worked with Chad W to lease a vehicle, he helped me find the perfect car! I had an exceptional experience & would recommend Chad to anyone!

PartK

Jul 23, 2015

I just purchased a new Escape from Lafontaine. I picked Lafontaine partly based on their highly rated customer service skills. I am pleased with the entire experience. Everyone that I dealt with is friendly, knowledgeable, dedicated, honest, and seem to honestly care about the customer. Chad was great at following up after the initial paperwork and purchase, and made the entire process a breeze. I am happy to recommend Lafontaine to others.

Limbu

Jul 1, 2015

I bought a BMW X3 last month from LaFontaine Ford of Lansing. Jeremy Herbik and Don Pash helped me buy the car. Jeremy and Don are the most professional salespersons I have ever met. LaFontaine Ford of Lansing is in its progress and prosperity due to people like Jeremy and Don. I recommend buyers to consult Jeremy and Don before they buy cars; they are honest, helpful, and professional people.

drippetoe

Jun 22, 2015

Best customer service hands down. Third car purchased from the Lafontaine family. Will never go anywhere else. Hands down the best company to deal with.

happy buyer

Jun 19, 2015

I went to lafontaine and Robert walked up to me on the used car lot. I got to tell you i dont like car shopping. Because car shopping is so stressful. I felt like i was talking to a family member when Robert was going over the options on the lot. I felt so a ease when i talked to Robert. He showed me a few cars and really wanted me to be comfortable with my decision. I bought a used ford fusion and i love it!!!!! I will tell everyone i know to go see Robert if they need a car. It was the best car buying experience i have ever had!!! I have bought over 20 cars in my life and Robert is the best salesman i have ever worked with. I have saw the commercial on tv about lafontaine and heard the slogan of the Family deal. I got the family deal....really go see Robert if you want to be treated like family. Thanks robert!!!!!

J_linde

Jun 16, 2015

My experience at Lafontaine was great. Neil Granning was very helpful and knowledgable. Even though i was not able toget a vehicle at this time, i will be back because of him

Rhoseney

Jun 15, 2015

Neil Granning is a really great guy, he gave me an amazing deal and superb service. I highly recommend going to see him if you need anything! Go Neil!

SteveK

Jun 15, 2015

A nice, clean dealership where I felt like I was being shown what I wanted, not what they thought they should sell me. Neil Granning is a pleasure to work with!

windows111

Jun 15, 2015

As a sales professional myself, I am always attuned to the quality of the "experience". I've got to say, that Jerry Bell met and exceeded all of my expectations. He answered all of my questions without any BS and we came to a fair deal in a timely manner. In my mind, that is how it should all go down...Bravo! The finance element was handled expeditiously and with a good rate. I've been a lifelong Ford customer and believe me , I've had some rocky sales experiences, but LaFontaine has done a great job in all respects, an I will be "spreading the word"! Thanks to all involved!

adtman616

Jun 12, 2015

Was my first time buying a car and will but another one again .. Robert was very detailed ..He knew his product and was a true gentleman

holly_pocket

Jun 9, 2015

Neil was an awesome salesman, he made us feel very welcome. He listened to what we were looking for and didn't try to steer us in a different direction. He found us a Ford Focus at a different dealership that they work with. We got the mileage, color, interior, price, and a bonus winter package that we weren't even looking for! Nate helped us find the best financing for us! Thank you guys! You rock!

freakykeg

Jun 2, 2015

As soon as I walked in to LaFontaine the stress of my vehicle breaking down was instantly diminished. Chad assured me that he was going to get me into something nice and reliable as well as within my budget. The overall process can only be described as painless. In this dealership I saw integrity and an overall interest in getting me in the vehicle that best suited me. I would recommend this dealership and Chad 11 times out of 10.

The Car

May 27, 2015

They truly care about matching you up with a vehicle that works for you. They listen and with me the first car Chad showed me was perfect.

WolverineSix

May 19, 2015

Seriously. Sam Darish drove 300 miles to pick up my new Explorer in OHIO and then drove it TO MY HOUSE and did the paperwork at my kitchen table. This dealership is in Lansing and I live an hour away in the Metro Detroit area. There are a ton of dealers locally, but - as you can see - Sam went above and beyond to make sure I got the EXACT vehicle I wanted: Model, Color, Interior, and configuration. My family and I love the vehicle and will drive to Lansing the next time we need a new car. Five stars.

Biz183

May 12, 2015

Everything was wonderful from start to finish. Top notch costomer service, really went above and beyond, and I could not be any happier with my vehicle.

dingo

Apr 27, 2015

The experience of leasing the vehicle was the easiest and most pleasant of an ordeal as one could imagine, Sam Darish was very knowledgeable and as professional and pleasant as you could ask for.

Matt

Apr 24, 2015

Outstanding customer service and no nonsense related to the sale was a refreshing change of pace compared to most competitors. These guys are great and I cannot recommend them highly enough.

trucker

Apr 6, 2015

Not trustworthy. Very undependable in resolving problems. Will never come back for service or buy another vehicle again. Honesty goes along way and hopefully these dealerships are honest about hours that are actually worked on vehicle and not what the computer says.

Melinda

Apr 2, 2015

Jerry made trading in my car easy and stress free! He also made sure he knew what features we were looking for in our new Ford.

Pam

Apr 1, 2015

I received a phone call from Cari Gonzalez after she attained my name when I tried to get a car from a competitor dealership (they gave out my name). I'm actually glad they did because I had never been to this dealership before. She was extremely friendly and courteous... making sure she knew my circumstances so she could help me. Because of it being hard for me to make it in there and it was late in the weekend... she sent me an application to my e-mail... along with a link to their website. I found their website to be very user friendly. I completed the form and sent it on Sunday March 29, 2015... Monday Ron Wagner called me asked a couple of questions and said he was pretty sure they could help me out and would get back with me. Today Ron called said they could indeed help me and arranged for someone to come pick me up. He and Cari went out of their way to find me the best car that fit my needs and budget.... the entire process I felt special... never pressured... they were honest and upfront about everything I asked and of what was presented to me.It was so refreshing to go to a place of business and be treated in such a friendly and respectful way by any of the employees there. I would highly recommend to any of my family and friends to go there for their car needs/purchases.** I purchased a 2006 Chevy Impala

Nette24

Mar 26, 2015

I worked wit Robert Andrus and was very please with the service. He wenabove and beyond from start to finish. I had originally went to the dealership for a 2012 ford fusion but after the test drive, wanted a newer model with less wear and tear and Robert did an excellent job showing me a newer fully loaded fusion in which i fell in love with the moment i sat in the car. His willingness to fully explain all the features of the car and allow me to test drive it was great. He really seemed interested in selling the vehicle and making sure I liked it. I wound up buying the vehicle and he went above and beyond by even coming by my house to help me set up the car and helped set up my sync and all the fun features. I really appreciate his willingness to make sure I was set even after the car was purchased. Best car buying experience ever!!

tates

Mar 26, 2015

Robert Aldrus did a great job selling me a snazzy Buick Regal. He immediately understood my reticence and put me at ease. I felt he was honest and fair in his dealings with me. He,was incredibly friendly too.

dth

Mar 9, 2015

The service I received was outstanding. The salesman, Jerry, was competent, friendly, and a pleasure to do business with. I would buy another car through this dealership any day.

517buyer

Mar 7, 2015

I was dreading the whole sales pitch and pressure to purchase, I was pleasantly surprised by my entire experience at Lafontaine Ford. Robert is awesome, if you need a car go and see him!!

Nona

Mar 7, 2015

After searching both in Lansing and Grand Rapids, Chad was able to find the Edge for us. He went above and beyond to get the car here from Highland, contacted our insurance company and took care of us after the sale to make sure all was right. Nick did a great job completing all the financing and making sure we had all our questions answered. Without both of them, we would have been frustrated with other dealers and/or sales people. Thanks again.

Michael

Feb 24, 2015

I could not have made a better decision than to have sat down with Niel Granning for a few minutes of time after mistakenly ending up at the wrong dealership looking for a friend of mine also in car sales. He, and the financial officer, listened to every word and question I had the first time and went even further to help me find a new truck that fit what I was looking for and my budget.I did not go in looking for a new truck or a Ford, my object of desire happened to be a Dodge Ram and I had not seen one on their lot but given a few moments Mr Granning had a truck similar to one I had test driven at another dealership found at another of their dealerships and told me it would be there Monday for a test drive. In the meantime their financial officer had me approved in advance. The entire experience took a bit under 1 hr 15 minutes I think maybe less. My case could not have been easy after being at a dealership earlier in the day and patiently waiting 2 1/2 hrs for an approval on what I had thought was my dream truck. I don't have bad credit but I do not have an extensive credit history seemed to be the problem there, nevermind that it was a Saturday afternoon . I would highly recommend to anyone looking to get his/herself a new or used truck to give the folks here 1 hr of their time to see for themselves. You won't regret it.. It could not have been more fortuitous that I had stopped in on accident..

mal09

Feb 23, 2015

Great people. They made things work for my family and I when things didn't work with the first vehicle I was going to get

Thelen

Feb 22, 2015

My husband and I have been looking for a new truck for a long time... I mean a looooong time, on and off again for two years. We went to all the dealers around the lansing area and we looked online through craigslist and even dealers outside of the lansing area. Now mind you I am a wife whom is happily married to an annoyingly indecisive man who claims he needs a truck that can haul all his toys. But come on, two years of searching for a truck? That's ridiculous! So needless to say that when I walked into LaFontaine Ford in Lansing I was a bit skeptical of the outcome of the trip. Jerry met us with a smile, let us test drive all the trucks we wanted, then he gave us each a cup of coffee to warm up with. Oh, did I mention that it was the coldest day in Michigan in years??? Man, I am one patient wife. Anyways, the wishy washy mind of my husband had its eye set on a blue ford truck of some sorts. Jerry, sitting at his desk, asked "What would it take for you to buy this truck today?" I let out a rather loud laugh and Jerry looked at me like I was crazed, which I was. Two freaking years of truck hunting will do that to a woman. He calmly looked at me and asked, "What?" I decided to be brutally honest and state my thoughts, "Well, fifteen years I have been with this man and he has never been one to make a decision on a wim. If he walked out of here today with buying that truck, well, I wouldn't even know who I was married to anymore." My husband's response, you might ask? He stated, "She's right." And I then sat there like the proud wife I am because I'm married to a husband that knows how important it is to tell the wife she is right whenever possible. Now as I write this review I am left to wonder, who did I marry ten years ago? Who is this man driving a blue ford truck? No, it can't be my husband. And how is it that I find the time to write a review when I have never wrote a review before? Could it really be that after two years of searching high and low for a freaking truck that our search is truly over and I have extra time on my hands to twiddle my thumbs? I now can say in my crazed laughter filled voice "Yes I do! The search is finally over! Thank you Jerry!" And thank you to all the staff at LaFontaine Ford for the great service and for washing my vehicle too before I left my hubby behind to drive his new vehicle home.

Kurt Simon

Feb 17, 2015

Bought 2014 F 150 truck. Great place to deal with and very happy with truck.

Steve

Feb 17, 2015

I was looking for the right local Ford dealer in the Lansing area that really cares about their customers! I found a great sales rep in chad Woodard and the buying process could not have been easier.

rpardee

Feb 14, 2015

My husband and I had a GREAT experience at LaFontaine Ford of Lansing. Sales Rep Chad Woodard was a highlight! He graciously answered all of our many questions. He didn't mind going over every part of both used cars we were looking into. Chad sat with us for hours as we worked on financing and getting insurance together. We were able to drive off the lot with everything in place because of all his hard work. We would send anyone we know to work with Chad on getting into a new vehicle! Thanks so much, Chad! We love our Focus!

GW51

Feb 12, 2015

My 2014 F150 purchased at LaFontaine Ford in Lansing, Mi is an absolute joy to own. I only had a few requirements in what I wanted and Sam was very patient in showing me all that was available. The incredible thing is when I settled on options, cab size, and paint they had two identical trucks in stock. When I took delivery Sam spent another hour going over everything including how to use the Synch system. It was a great experience and when I need another vehicle Sam will be my first call.

kgude

Feb 10, 2015

I'm writing this to rave about salesman Jerry Bell! He was so patient with my millions of questions, he talked me through all the various features of the used cars that I was interested in and, best of all, he worked with me on the price until we reached a deal that I was happy with. A very nice, knowledgeable guy. Thanks, Jerry. Love my Flex!

TSS

Feb 7, 2015

I have read some negative reviews and my experience was the opposite. I have historically been very disappointed with the Lincoln/Ford dealer service departments in the greater Lansing area. I took our Lincoln, which was not purchased at La Fontaine, in for service. Some was warranty work and some was out of pocket for me (for maintenance items). I found the staff, including Andrew Burgett, to be attentive, helpful, and always courteous. I was kept updated on the progress of my vehicle and the bill was detailed and fair. I am generally a very picky customer, but could find no flaws in the work performed or the condition of my vehicle when it was returned to me. I also had a very specific technical question about my AWD PTU (Power Transfer Unit). I decided to just try to reach the service manager, Keith Slaught, directly. I called the main line at the dealership and asked for Keith, expecting to get voice mail or redirected to a service adviser. To my surprise and delight, Keith answered the phone (this would be unheard of at the other dealerships I had dealt with before LaFontaine). Keith spent, literally, 20 minutes of the phone with me answering my questions, explaining the component, and making recommendations to me. I never felt rushed by him and he never pressured me to perform unnecessary service. I would recommend the LaFontaine service department to my family and friends, which is a testament to my confidence in their work, honesty, and customer service. I would not let some of the negative reviews here dissuade you from trying LaFontaine. There is usually much more to the story than presented. Nobody likes paying for repairs. And, if you are not knowledgeable with respect to car care, it can be scary and you can feel taken advantage of, even if that is not really the case. LaFontaine has earned a customer in me through their exemplary service. I would recommend that if you are reading this and are looking for a reliable and fair Ford service department, that you simply visit the LaFontaine service department and speak with the service manager before passing judgment based on some online negative reviews. I am confident that LaFontaine will win your trust if given the opportunity!

DJ

Feb 5, 2015

Jerry was great with my trade in and sale of my lease on the Escape. He knew and understood the adjustment I was going to make from the Expedition to the Escape. Very considerate and down to earth. He was very thorough with the educating me on the Escape and gave great advice. It' been a huge change for my boy's and I but I love the Escape. It's been great in the snow. I've never done this on my own and Matt, Steve and Jerry were a great help. Thank You!!!!

Fordman3737

Feb 5, 2015

I purchased a 2012 Ford Taurus from LaFontaine Ford in Lansing., MI. The experience was positive and Sam was downright awesome. He responded to all my calls and emails promptly and was able to help me get the deal and car I wanted. I'm headed back to get a new lease for my wife. On a separate note, you can't beat the price on an oil change! Under $15 and at a dealership! That way you know it's done right. A friendly group of people. Check em out and take my advice and ask for Sam.

Steve29

Feb 5, 2015

My new car guy!!!So I have been looking for a F-150 for 2 months. I had been to 2 of the local Lansing Ford dealers (they will not be named) and the sales men were in patient and lacked knowledge on their on product. I was recommend by one of Chads past customers. Wow you talk about customer service. He was patient, knowledgeable, and VERY professional. Thank you Chad!!!

Denise

Feb 4, 2015

Chad took great care of me and stayed late to make sure I was all set when I purchased my 2014 Ford. Nate in finance was also wonderful!Thank you both, I'm enjoying my new ride!

GV

Feb 4, 2015

Sam Darish was just fantastic! I was really in a pinch for a car and Sam helped me so much. He handled all the paperwork, loan and all. He brought the car I was interested in to my home for a test drive. When I made my decision, he handled all the paperwork at my kitchen table. I would never buy another car from anyone else. I have already recommended Sam to many friends and family. I never knew buying a car could be so stress free.

w.keith

Feb 4, 2015

Sam goes above and beyond to make sure his customers are happy. He delivered my 2014 Escape right to my door all the way from Lansing at 9:00 p.m. and I live downriver. I couldn't be happier with the service I've received. He made every sacrifice to accommodate my busy schedule.

Bjamil1205

Feb 3, 2015

Sam Darish helped me with the leasing process for my 2014 Ford Escape. He was helpful in every way. I still keep in contact with him and he is able to answer any random questions I have. I could not be happier with Sam and will be sure to go through him when my current lease is up and I'm looking for a new car.

finle014

Feb 3, 2015

Sam Darish was professional and courteous. This was our first lease vehicle and he answered all of our questions and we felt no pressure of a sale. He also entertained our kids while they were melting down during the typically long signing process.

TheMillers

Feb 3, 2015

My wife's family, my wife and I have been getting our vehicles from Lafontaine Ford for a few years now. We keep coming back because their customer service is unparalleled, they always have the best prices and they always get what we want if they don't have it. Don, Sam and Steve have really taken care of us over the years. We wouldn't think of going anywhere else!

Tjl326

Feb 3, 2015

Sam is the best in the market!I never went to the dealership once and he came to the home with our new Flex and everything was flawless!!

markember

Jan 31, 2015

After two previous poor experience, I wasn't too optimistic that my luck would change when I entered LaFontaine Ford. I was greeted by a young sales rep, Chad, who showed me around the lot. I was impressed by his patience with my multiple questions and that he never tried to sell me something I didn't want. I left LaFontaine not only with a new truck, but also with confidence that if I ever need another car, I won't have to search anywhere else.

mpsteen2

Jan 31, 2015

I was stuck in a lease I didn't want anymore and Chad did everything he could to get me into a better lease with an even better car. I won't be going to anyone else when I need a new car from now on.

Beckykay

Jan 30, 2015

Chad will go above and beyond to get you the best deal and to find the vehicle to match your needs and expectations. He is friendly and will get answers if you have questions. He made the experience easy and quick!

Ford

Jan 30, 2015

I will definitely be back to LaFontaine Ford again. They were friendly, professional & fair. I have recommended them to friends & family & will continue to do so.

Giesle1

Jan 30, 2015

Great service from start to finish. More then helpful handling my situation. My First time new car buying experience was excellent with this group. I would recommend this group highly.

Happy

Jan 30, 2015

Chad worked with me on getting a 2014 Explorer. He did a great job on finding me the one I was looking for. Would do more business with him!!

jghall

Jan 30, 2015

Was happy for their willingness to help me out quickly and understand my needs. They helped me out with my trade in and were able to offer me a decent selection to help fit my price range. Thanks!

LockeCPM4

Jan 30, 2015

If you go in there, ask for Chad. He will take great care of you. He will even go out of his way to bring cars in from their other lots if he has to.

MaryManuel

Jan 30, 2015

We worked with Chad to buy a new truck for my husband. We were so pleased with everything about our buying experience, that we went back and traded in my car and got me a new car a few weeks later! Everyone at LaFontaine bent over backward for us, made us a great deal, and did a great job putting together deals that worked for us.

Rusty

Jan 30, 2015

Felt like we were hanging out with good friends. In and out with no hassle and unbeatable bargain! Highly recommended and I will be back for all my future vehicle purchases!

Scottdixon8

Jan 30, 2015

Chad was a good guy to work with. He knew a lot about the truck I was buying. Any question I asked he had a answer. I will be back in 3 years to get my next vehicle

Shmach

Jan 30, 2015

Really enjoyed working with Chad when finding my perfect vehicle! He knew what he was talking about & was very helpful! Answered all of my questions. Great attitude!

satisfied custome

Jan 27, 2015

I went to Lafontaine because i had heard of them in the Ann Arbor area and when they moved to Lansing I was shopping around for a good car and decided to give them a try. I started by looking at cars online with them and then went in and talked to Jerry and he was able to get me into a vehicle within a short time. Very pleased with the professionalism and the friendliness of all the staff. I would recommend them to anyone that is looking for a new car. I also liked the fact that the oil changes are so reasonable that i only go to them to get it done.

Amy

Jan 26, 2015

I had a great experience leasing my new car from Robert at LaFontaine! Robert delivered my new car to my office and took away my old lease! The process was very easy and he was very helpful!

LOVB

Jan 26, 2015

I don't live in the immediate Lansing area, but I had heard how wonderful Lafontaine was to work with so I went through them for my recent Ford Flex experience. Jerry and Steve were fantastic. My trade-in went so smoothly -- this after a couple other dealers were not easy to work with. We did almost everything over the phone and email and Jerry delivered my Flex to my house. Just a carefree and no stress experience. And Jerry taught me more about my car than I knew in 4 years with my other one. Great dealership!

Kelly

Jan 23, 2015

When I came to Lafontaine to purchase a vehicle, I was extremely anxious and nervous based on previous car shopping experiences as well as my lack of knowledge about cars and financing. I worked with Robert Andrus and he was absolutely wonderful. He helped me get an excellent deal on a car I love and was very professional and kind. I knew I was in good hands and trust him completely. It was an all around great experience and I will absolutely purchase my next vehicle there and will recommend working with Robert and this dealership to my family and friends!

Okemos35

Jan 23, 2015

We were working with another Lansing area-based Ford dealer attempting to purchase two new Ford Escapes with trade-in's for our two children who are graduating from college this spring. While we were helping them with some of the costs, they were also contributing significantly. So...this was their first experience. Long story short...the "other" Ford dealership was not responsive whatsoever. We them made the great decision to meet with Robert Andrus at Lafontaine-Lansing. He met with us on short notice...within 3 hours we rolled away with 2 new Escapes, Robert was absolutely wonderful and thorough...Nate Harutunion did a great job with the financing and explaining the details to first time new car owners! GREAT experience...definitely my #1 Ford dealership!!

Bruce

Jan 20, 2015

I was completely satisfied with the service in the sales personnel at LaFontaine Ford would highly recommend them to anybody interested in buying a vehicle

ReddBliss

Jan 19, 2015

$640 to replace 2 spark plugs, 2 coils, BG fuel maintenance, and an oil change. I will not be going back to this dealership for service. I will post in every forum about this place. DONOT TAKE YOUR TRUCK HERE FOR SERVICE!

Sunglss

Jan 19, 2015

Had an amazing buying experience. They answered all my questions and hid nothing. I would recommend LaFontaine Ford to anyone that asks. Very happy!!! Go see them.

KrysW

Jan 2, 2015

I bought a 2011 Ford Taurus a month ago. I came in with credit issues due to the recent death of my spouse. I worked with Sam Darish who was awesome. I love my car. It's great on gas, is newer than my last vehicle, has a more affordable payment and has half the miles as my last vehicle. Sam has followed up with me even after the purchase. He's great and I would recommend seeing him directly. I got a great car and had a great experience during a very stressful time. Thanks LaFontaine Ford for Sam Darish!

jssingl

Nov 11, 2014

I took my 2013 Explorer to the dealership on a Monday because the service engine light popped on. I was told that the light appeared because there was dirt on the fuel door. The door was supposedly cleaned and the problem resolved. The very next week, the light reappeared. This time I was told that they had to tear the car apart to find the problem. I believe I was blown off during the first visit and the problem was never diagnosed. It takes forever to repair a car at this place! As soon as this vehicle is fixed, it is going to go up for sale and I'm buying GM products. Crippen has great, accurate and fast service.

Mike Mireles

Sep 26, 2014

DO NOT TAKE YOUR CAR THERE TAKE IT TO NORTHSIDE TOWING ASK FOR MATT TELL MIKE MIRELES SENT U .BECAUSE LAFONTAIN IS A SCAM ANDREW THE RING LEADER AND HIS BALD BOSS .IS A RAT .THEY RIP ME MY WUFE KIDS OFF.TOOK OUR MY WIFES HARD WORKING MONEY SHE WORK FOR STATE. ANDREW SOLD US PARTS WE DID NOT NEED RIG OUR AC TO COLD AND NEVER FIX IT CHARGE US OVER $1000 HE SOLD STOLED GOD SEE WHAT HE HIDE GOD SEE WHAT ANDREW DID TO US .NEVER TAKE CAR THERE .I COULDNT BELEAVE HOW MUCH LIES CHEST RIP OFFS CRIMES THEY COMMIT IN THERE SHOP .PLEASE PUBLUC BE ALERT THEY CHARGE FOR WORK THEY DONT DO THEY GET JUNK PARTS . AT JUNK YARD PUT ON YOUR CAR AND CHARGE U FULL PRICE

Compass

Jul 11, 2014

Contacted them to look at a specific vehicle. I had expressed the things crucial to my vehicle selection would be gas efficiency, the ability to fit all 4 of my dogs in the bed, and to stay under a price point as this was going to be a vehicle to transport my dogs in. At one point of the browsing process the sales representative asked me if "I could live with it" about a vehicle. I laughed and thought to myself that I could live with my current vehicle, I was just looking for something better. Living in a city with so many used car dealerships I found it amazing that they were so asking of me to bend on my wants to fit into their inventory.

kmfisher517

Jun 19, 2014

I recently bought a 2011 Jeep from Chad and it was a very easy/pleasant experience. No pressure and I was in and out of there with the car in roughly 2 hours. It was a fair price for a very nice used vehicle. He has checked in a few times to make sure I was enjoying the vehicle and when I had a small issue with the tire he went way out of his way to get me into the service center.

vtrevino

Jun 10, 2014

Robert and Nate, were incredible to work with. I was running out of hope that anyone could help get me out of the awful vehicle I was in, but one stop into LaFontain, met with them and I drove off the lot with my 2010 fusion! Working in customer service myself, I have a high expectation of how people in that position should be, but Nate and Robert set the bar very high for anyone working in this industry. I had never owned a Ford before but because of them I will most definitely only buy here! Thank you so much for everything you did and I look forward to working with you both in the future!

dsantana102982

Jun 4, 2014

I bought a used 2005 ford F-350 from Chad Woodard at LaFontaine ford of Lansing. The day after my purchase I was getting into my truck when the running board drop 4 inches. I fell to the ground, I qas in shock over what just happen. I slid under the truck and seen that 3 of 4 brackets for the running board are broken and have been ghetto rig back together. I contact Chad, he told me that he can't order new brackets. That I will need to buy new running board's. After weeks of dealing with Chad. The manager calls me up and says he didn't know about any of this they will install new running boards just drop the truck off so they can order the right running board's . I drop the truck off, and I pick it up the next day. They wielded the old broken running boards to my trucks frame without permission. I have tried contacting them countless times they don't return my messages. I don't believe the truck was ever inspected. I think I bought someone's problems and all LaFontaine did was put it on their lot. The truck has a coolant leak found that out when I added coolant to the empty reservoir. A wobble when your on the highway. They say they did a full inspection so either their service department sucks or they are lieng. Either way I lose, don't let this be you stay away from LaFontaine.

Snipanddip

May 9, 2014

Overall a bad experience! I was looking at a specific vehicle and they told me I don't want that and that I would t like the payment....even though I could easily afford it. Very pushy and fake acting towards me. I will not be returning to this dealership.

dreadbeard

May 6, 2014

Came in with bad credit. Nate not only got me financed but got me in a great car, fully loaded fusion. Neil Granning was my salesman. He listened to all my needs and didn't treat me like a second class citizen just because I had bad credit. Couldn't be happier

Olive4567

May 1, 2014

My wife and I live in the Jackson area. After searching for a used f150 led us nowhere locally, we were forced to work our way north. we stumbled upon Lafontaine and found the truck we had been looking for. a 2011 extended cab with 67000 miles with a body so clean you could eat off of it. 1 week after we purchased the truck, a steady vibration started to occur. I took the truck back up and was told by our salesman to wait after the new year holiday because the service shop was busy until then, and that the problem could be no more than an unbalanced tire. I took it back after the requested time, and the truck was diagnosed with an unbalanced tire and ice on the drive shaft. They had 3 people drive it after the tire was rebalanced and the ice was melted off the shaft and according to them the truck was fixed. I picked it up and got 2 blocks down the road to test it, only to discover the truck was the same as when I took it in. I called to speak to the service advisor about my discovery, and of course was not available. I left a message to have him call me back and told the gentleman who picked up the phone why I was calling. I could not take the truck back right away, because I picked it up on my lunch break. I received no phone call back that day. I called the next day- same lie about needing to speak to the advisor who wrote the work order up and of course he was not in at that time. I called for a third time! this was Saturday and service is closed. I spoke to the secretary and explained my situation. I was assured that I would get a phone call back on Monday. I told her great, and if I didn't I would have to take the truck elsewhere to be repaired. I didn't receive a phone call, so I made good with my promise and took the truck to Seymour Ford since the truck was under warranty. While at Seymour Ford, I called Lafontaine and explained to them what was going on with the truck. I asked for my money back. All they claimed they could do for me was take it back in on "fair trade." "I would only loose 4 to 5 thousand dollars on trading it back but they would hook me up with a great deal on a new vehicle." that was the conversation I had with used general sales manager. I then asked, what would they do with the truck since it obviously had some undiagnosed problem with it. the response was " I don't know, I would have my guys look at it, then it would go back on the lot." That's right, they were going to put something they knew that had a problem back out on the lot for the next suckers. While at Seymour Ford, it took them only a couple of days to discover this truck had a serious issue. (something that Lafontaine Ford could have discovered too if they would have spent more than 1 hour with it!). It was immediately referred to Ford's Technical Department. It was finally diagnosed with a bad cylinder (not an unbalanced tire and ice on the drive shaft) and the short block had to be replaced (thank you Ford for my new motor). If you want to work with patient, and hard working group of people, take it to Seymour Ford. If you want to deal with complete xxxx xxxxx willing to throw a junky truck back on the lot for someone else to own, go to Lafontaine. I hope someone at Ford Motor Company reads this review some day, and realizes what a disgusting black eye Lafontaine is on there name. People read all the reviews on this site, there are some similarities with what I and others are saying, especially with the service department. Lafontaine- you also disgust me to death, I will never be back! I have successfully deterred 8 people to date from walking into your doors, all of whom bought Ford vehicles from somewhere else. This is something I will continue to do until my dying day too! STAY FAR AWAY FROM THIS DEALERSHIP, THEY ARE LIARS AND COMPELETLY BAD NEWS! below is a group of characters to stay clear from:John Berghoefer - General Sales Manger, willing to put the troubled truck back on the lot and hook me upNick Smith - the never available service advisorDennis Corr- the sales man who diagnosed my unbalanced tire before it went into service

Branden Rich

Apr 28, 2014

I had great service working with this dealership. Would recommend to anyone looking for a vehicle.

paulstrz

Dec 27, 2013

I have had my 02 Explorer in for service numerous times. Every time I seem to get ripped off more and more. Recently I needed a parking brake cable replaced and did not want to do it myself without a lift and in the snow. The part can be bought online for ~$30 and only needs to be routed and clamped in place at the ends. They charged me $310. I drove the car back to school and tried applying my parking brake...and it didn't work. Not only that but the ABS went out...ironic. Furthermore, I asked them to look at the wheel housing since I had noticed some unusual noises and actions lately...they said they checked it out and everything looked fine. Later I jacked my truck up, took the wheel off, and inspected it myself...the upper ball joints were shot. This Dealer goes out of their way to try to take advantage of you and does sub-par work. I will never take another vehicle there and strongly recommend you don't either.

bethanyzim11

Nov 26, 2013

My husband and I have been all around Lansing looking for cars and this is one of the last places I would recommend. We were there in the winter and prepared for the cold....Jerry was not. He rushed us around from car to car (some of the cars were not even for sale and were employee cars!!). We were able to look outside for maybe 10mins and then we were brought inside. We felt rushed and shoe-horned into a certain car. The finance guy we talked to was much better and had we delt with him the whole time we probably would have purchased a car. Jerry seemed more interested in making his sale than making sure we were happy and felt comfortable with this investment. I also can't forget to mention that after we brought the car back from our test drive and we said it wasnt for us, Jerry cornered my husband between two cars and wouldn't let him leave. A customer's explanation of "its just not the right fit for us" should be a good enough aanswer. Would not recommend this office based off of our experience today.... maybe if we had a patient and willing sales person my answer would be different.

0470brian

Nov 18, 2013

Poor customer service, quoted different prices, told it wasn't the alt. then was the alt. picked it up parts 2x3 piece of metal believe a skid plate left on floor board had to bring it back now making a clunking noise asked to have service manager call me still haven't heard from him disappointed in this service. mechanic Jim said it would have been done right but he felt rushed. Now my vehicle is making a clunking noise that never did before.

Growlingatthemoon

Oct 12, 2013

Excellent service and the $9.95 oil change is a steal, you cannot even get the supplies that cheap. They get you In and out in no time.

Strykerforce

Sep 9, 2013

I had a great car buying experience with Kyle House and Don Pash, sales and finance manager respectively. Both were courteous, professional and did not possess any of the tacky behavior usually exhibited at car dealerships. They were very helpful with the entire process. If you are in the market for a car, please seek these two out at Lafontaine Ford in Lansing, MI. You will not regret the decision. -rb-

k8675309

Jul 26, 2013

I can not say enough good things about this dealership and the three gentlemen I listed above! Mark Grinell was my salesman...talk about a class act! He was very kind, patient and above all, genuine....Something I had never experienced before when buying a new car. I like him so much I plan to keep in in touch with him! His knowledge and tenacity makes him supreme and I am so happy to do business with him! Don Pash and Steve Pengelly are the guy's who can really get it done! These two really listen to what you say and act as your advocates. I firmly believe that if these two gentlemen can't get the deal you want done, then it that can't be done! There is NO better in this industry! What is truly impressive is that they do it will such integrity and honor! It was an absolute pleasure to work with all of these gentlemen and I STRONGLY recommend this dealership to anyone who would like to purchase a vehicle of any kind! Thanks Steve for the 4WD;)

yolaram41213

Apr 12, 2013

I had to call them each day to find out what was going on with my car. They did finally offer an Enterprise rental car. Now Enterprise service was exceptional! They had my car for 2 and a half days. When I received my bill they charged me a $50 deductible which was not supposed to be the case. So now I have to call Ford and straighten this out and Discover and unauthorize payment. I got into my car to drive home and it was a muddy mess! My clock was off, the radio had to be reprogrammed and my sunglasses were tossed in the passenger seat with a bunch of crumbs under them. I keep my car immaculate which is how it was when I went in for service and expected it to be returned the same way. (This has always been respected and the normal experience I received from Courtesy Ford and Shaheen Chevrolet when I took my car to both places in the past for service.) Both front mats had dirt and muddy footprints on them. The mat behind the driver's seat was turned upside down. I have no idea why except that when I turned it over it also had muddy footprints on it. Made me wonder if 3 people got in and took it to lunch??? I called Chad to let him know about all this and said here's a tip: when a customer's car comes in the shop clean, it should leave that way. He didn't offer any apology nor did he say bring it in and we'll clean it up for you or give you a discount of some sort. Is this really any way to keep a customer's business? I wouldn't dream of treating anyone this way.