Used Cars for Sale at LaFontaine Volkswagen of Dearborn in Dearborn, MI

Phil Pytlowany

Jun 27, 2021

Me and my wife were fresh out of a BK and in the market for a vehicle. We got many offers in the mail, but 1 stood out. It was for LaFontaine. I called and chatted with Christian. He was very nice and straight forward with me and my wife. I told me that we were coming from Monroe and didn’t want to waste our time and his. He told me straight up that he sealed with over 100 banks that would be able to help us. I was to sure about this because we heard the same thing from other dealerships. We made the appointment with him and the day came. We got there around 11:30 and he took us right in and started to work. With in the he he said he got us approved and all we needed to do was drive a few cars he selected for us. After that it was a done deal. We will be returning for our next vehicle. We will drive from the northernmost part of Michigan to see him. Him and the finance guy were awesome. Thank you so much

Latisha Louise

Sep 5, 2021

I’ve had the worst experience! First the car they used to drop me at home while I wait for my car to be serviced was filthy! I didn’t even want to touch the handle to exit! Nothing was wiped down or vacuumed! SECOND, my next visit they gave me a loaner that hadn’t been wiped down also! THIRD, when I received my car back that had an repair estimate of 3k, they came back with an 8k repair bill! I paid the bill and the next day my check engine and oil pressure light came back on! …. After several times back for error lights after my 8k repair. I decided to trade it in! And my new used car was delivered ALSO UNCLEAN! The headliner was disgusting 🤢, the seats had not been vacuumed or wiped! So OF COURSE they wanted me to bring back for a detail! I brought it back to have it RETURNED WITH A SCRATCH on my car and still not wiped down on the inside! So yup I had to return it to their paint department for repair! WHO HAS TIME FOR ALL OF THIS????? They then tried to return my car the same day without paint saying it’s all good! Story goes on and on! They finally painted the spot where the paint was chipped, but didn’t replace the plastic that surrounds the wheel that was also scratched smh. I’m NEVER RETURNING TO THIS LOCATION! I insisted on taking my car to dealership for proper handling and I received the total opposite! If it weren’t for Derek Smith head of service! I would not have survived!

Tonya R Parker

Aug 11, 2021

À little afraid to allow my vehicle to go for anything including a Recall ; LaFontaine made me feel at ease, but then the request came to possibly keep the vehicle overnight because there was not a part. I had already told LaFontaine that I was at work. Then LaFontaine took the time to locate the part, before getting the off of work, very grateful . LaFontaine took the time to pick me up from my employment to take me to pick up the vehicle. Well Done!

Indo Aguilar

Aug 24, 2021

I'm not to happy with the Service Dept. representative. Not the best people skills. I felt like I was forcing the representative to do his job by bringing my vehicle to LaFontaine Volkswagen of Dearborn and get inspection and oil change. Overall, I make all my service appointments at the Dearborn location, convenient and close from home; I'm' just a little disappointed at the customer service. (impolite) After posting my review, I got a direct call from Manager Derrick Smith from LaFontaine Volkswagen of Dearborn. Mr. Smith was concerned, and wanted to hear a little bit more about my unpleasant experience. After a brief chat, he asked me for the opportunity to make it up by offering a free oil change on my next visit. I greatly appreciate reaching out and worked towards a positive resolution. Changing my review from 3 star to 5 start.

San Franita Jones

Jun 19, 2021

This was my second time buying from this location because I had the best salesman on earth! Rudy Desantis was honest, not pushy, explained every step of the purchase process and gave me good solid advice and guidance on how to achieve my credit goals so that I could get the vehicle I wanted. Usually I hate going through the buying process but both times it was smooth and professional. I left feeling happy and confident in my purchase decision. Rudy is the perfect salesman, I am his customer for life.