Used Cars for Sale at Lancaster Toyota in East Petersburg, PA

happy customer

Sep 26, 2016

Great experience in dealing with Art Wynne in making the purchase. Art was always very courteous and never pushy. We got exactly what we wanted and are very pleased. You are to be complimented for having such a professional sales representative on staff.

fellowship

Sep 24, 2016

Respect for time od appointment; polite conversation with detailed explanations of repair process.Nice waiting facilities and fine, free shuttle service for longer periods of waiting.Timely service and excellent quality. I do recommend this Service Toyota to everyone.

Steve

Sep 24, 2016

We recently took our Corolla over to Lancaster Toyota for a 95000 mile checkup. Even though we live in York it is worth the trip. The shop and waiting area are extremely clean and spacious. Everyone we came in contact with was very friendly and courteous. Miguel came right over and explained everything to us and checked in with us as the car was almost done. I was having trouble getting in and out of my car due to upcoming hip surgery and when Miguel noticed that on my arrival he had the car at a place I did not have to walk far and helped me in the car. The work was done quickly and efficiently. I cannot recommend Lancaster Toyota highly enough.

ocdrumbum

Sep 15, 2016

Service team is great to work. Easy to schedule and when able service while you wait is comfortable and relaxing. Car is always ready as promised

Travis E.

Sep 12, 2016

I've been going to Lancaster Toyota to service my family's 2011 Sienna Limited AWD for quite some time and have been pleased with the work thus far (minus the high pressure sales on services I don't need). Today I picked up my van after I just had the oil change and PA state inspection done. They said it needed wiper blades so I agreed to have them installed. Picked up the van and noticed a 6" crack coming from the bottom of the windshield right where the wiper arm meets the front windshield. The service technician dropped the arm of the wiper while he was installing the new blades and put a star in the windshield and then it cracked it. I talked to Patrick the service manager and he told me its time to make an insurance claim for the crack. I asked him why would I make an insurance claim on a problem that one of his techs made to my car, he told me it was because they weren't going to fix it. Needless to say I won't be going back to Lancaster Toyota for any service work nor will I be back to buy my next toyota. I'll be going to Tri-County Toyota where they care more about their customers.

Dbarnes

Sep 11, 2016

I would highly recommend Lancaster Toyota to anyone looking to purchase a new or used Toyota and/or service their current Toyota vehicle. The staff is very knowledgeable and friendly, and the service techs sure know what they are doing! Go see Deana Barnes for a new Toyota and Lisa Troupe when you're at service for the optimal experience.

colosarge

Sep 8, 2016

excellent service over all.... I have been a loyal customer for 20 years. will continue to take my vehicles to them....very great service always.

lady,1660

Sep 2, 2016

Lisa represents Lancaster Toyota in the best way. She is a professional, most helpful and she certainly does an excellent job in working with customers.

Thomas W. Fish

Sep 2, 2016

I recently took my RAV4 to Lancaster Toyota to have the 30,000 mile service performed. I made the appointment on line and from the time I arrived and was greeted by Marie Brook, my service adviser, until the service was completed, everything was handled promptly and efficiently. The waiting area was very attractive and comfortable and the complementary hot drinks were greatly appreciated. The total cost was right in line with the preservice estimate.

djw

Aug 30, 2016

Jon French listened to my needs and concerns and besides being professional, it was a pleasure working with him. the other staff was friendly and courteous and they were prompt getting my new car ready for me. I definitely would recommend Jon to my friends and relatives and to Lancaster Toyota in purchasing a new vehicle.

Lbwater1

Aug 27, 2016

I was very pleased with the service and knowledge of Lancaster Toyota used car center we had a very good experience on the car purchase and trade in of our old car we would go back.

Gypsy

Aug 19, 2016

The error was discussed with the service manager, myself and the dealership manager with the problem being solved without any problem in very short time with total satisfaction.

A R Leese

Aug 17, 2016

I've been dealing with Paul Glick for a number of years now and he always delivers. He is always friendly and will do what he can to satisfy his customers. At times I can be difficult, but Paul always finds a way to make me understand what needs to be done and how to do it. I also must state that since Paul ( the mechanic ) has been working on my car. I couldn't be happier. I drive a 1998 4-Runner that I just love and every time it comes out of the shop it feels like it's brand new. So kudos to your team of experts.r

Laustin807

Aug 13, 2016

Lisa was extremely helpful and friendly. Service was done in less time than estimated. Lisa came to me and told me what was going on and how soon it would be done. She is very nice and very professional. Excellent experience in the service department.

ktbuns

Aug 12, 2016

Mr. Bock made a very stressful situation very easy it was the first time I purchased a car by myself. I feel I got a very good deal and Bill took the time to help me through the trading of my vehicles and made sure I was comfortable with the deal and situation. I would highly recommend the dealership and Mr. Bock to friends and family. I will always be a returning customer to Lancaster Toyota.

hyman, sheila139

Aug 11, 2016

I have already recommended a customer and he finally purchased a new car just recently! With the quality of service I have received, I will recommend more people to deal with Toyota. I enjoy riding in a vehicle that gives me dependability.

LoveMySequoia

Aug 11, 2016

Deana was very personable and great to work with! Our new car purchase was handled very professionally and efficiently and we would highly recommend Lancaster Toyota.

Buddy56

Aug 6, 2016

Lisa & Travis are the best as for Travis he is also so helpful Lisa good too. But always deal with Travis a very thoughtful young man

Another Hybrid Owner

Aug 4, 2016

Professional, organized, customer friendly and helpful. Our salesman Kohei Watanabe was very good at selling us our new Rave4 Hybrid. He was helpful in many ways. He worked very hard at getting us all the information we needed. John Green was also a great help along with Jason F. . Thanks again for the discounted purchase on the trailer hitch because my wife and I celebrated our 39th anniversary on the day of delivery. Jason and Kohei actually came to my work days later and took the new toyota and had the hitch installed and returned it while I was working. That was beyond their scope of a sales teamwork. We appreciated it a lot. Thanks again for all of the team effort that was displayed at Lancaster Toyota.

Brooks K. Norris

Jul 28, 2016

Brought my Tacoma in for an oil change and scheduled service. Very appreciative of Holly's attitude and general good nature. She listened to my questions and answered everything to my satisfaction. From the time I dropped off the truck until I left, I was glad to have scheduled the work through them. Thanks again Lancaster Toyota and especially to you, Holly!

Aval

Jul 27, 2016

I have purchased 7 vehicles from Lancaster Toyota over the last 20 years and have never been disappointed with the professionalism, fair treatment and great deals I have received from the sales team. Aaron takes the extra time to walk you thru the advantages of each vehicle and once you purchase the vehicle thoroughly goes over all the features. Great Dealership with great service!

Marnie

Jul 24, 2016

We recently purchased our 5th (!) Prius from Lancaster Toyota-Scion. Bill Bock was easy to work with --- no pressure, pleasant, informative, and helpful. We've had Bill as a salesman before and wanted to work with him again. We also had a chance to catch up with John Green as well. Overall, a great experience at Lancaster's finest car dealership.

Richard Green

Jul 22, 2016

I was very pleased with the purchase and completion of the transaction with Lancaster Toyota. Zakk McCracken (Sale Rep) and Pete Bissoondyal (Finance) were very helpful, precise, and professional in every way. My wife is very happy with her car. I look forward to returning for service, etc. I would recommend Lancaster Toyota to anyone including my friends and family.

Raven about my car

Jul 17, 2016

I have been a Lexus owner for 16 years. I test drove the Toyota Highlander Platinum and was very impressed with the extra options in the Toyota for approx. 8 thousands dollars less. The Toyota dealer in Lancaster gave me the best deal on our first visit. They were fair from the beginning. I went to two other Toyota dealers and their price was higher than Lancaster Toyota. Bill was a very nice sales agent. He did an excellent job of going over the car. He did not pressure us to buy. I really appreciated him giving a fair deal without haggling unlike other dealers. Bill even came to work on his day off so we could get our new car ASAP. I would highly recommend this agent and dealership to other customers looking to buy a Toyota.

streachly

Jul 15, 2016

I was really impressed to get a call on the morning of my service from Paul G, who wanted to go over what was scheduled to see if something extra had been ordered in the paperwork that wasn't necessarily what I wanted. After discussion (and the initial review of the car by the mechanics), we realized that I had asked for something that I didn't need at this time, so Paul removed it. He then got the car ready early and called me again. He just could not have been more professional or helpful. And, as usual, I get terrific service at the price that was quoted to me. Way to go Paul and team, and many thanks! I'm keeping the car and you for a long, long time!

Squaretee15

Jul 8, 2016

Very easy to work with their service team. Did not feel pressured to add services. The technician explained options thoroughly. Overall, a very satisfying experience.

MikeT

Jun 29, 2016

I just picked up my 2016 Toyota Tacoma from Bill Bock, Don Nolt and the crew. It was the easiest purchase I ever made. They exceeded my expectations and the vehicle is world class.

GLCK

Jun 24, 2016

I brought my 14 Camry in for it's 30K service and state inspection including emissions, and change cabin air filter. An estimated time of completion was given as well as estimated cost. I used a dealership coupon which saved me $25 and I was out in half the estimated time. Two complementary coffee's to be exact..Carlos kept me up to date as to what was going on. He was knowledgably, professional in his manners and appearance. The service waiting area is pleasant and clean. Excellent overall experience.

Tullhead

Jun 16, 2016

Prompt service and very courteous. Friendly and conscientious to clients at the Lancaster Toyota Service Center. All their staff are courteous and helpful. The waiting room is excellent.

Bill from manheim

Jun 12, 2016

I never did business at Lancaster pa Toyota before. Even though I wasn't feeling good Bill made this an experience that was great. Got the best deal around this area. I differently will go back. Thank you Bill and Lancaster Toyota. We love our Tacoma!!!!

carroll boughter

Jun 12, 2016

Great service from Carlos Moreno, Came in with no appointment on Sat. June 11 to make appointment for Toyota Care and PA state inspection. Carlos said we can do it now if you wish. That was for faster then I expected having just walking in, with no appointment. To me that is Great service!

Malik

Jun 10, 2016

Deana B., Jason D., and Reuban are awesome! We started our shopping for new car with Deana B. and ended up buying two new cars from her. You do not feel any pressure when dealing this team. They go above and beyond by providing exceptional customer service/relation. Very professional and on the top of every little details. Great job!

Craigloverofsports

Jun 9, 2016

Wifi was not working. Employees said nothing we can do about it. The thing that they can do is check the router. Duh. If you have a computer you can't use it there currently customers were looking angry about it. I had very loud data left for a week left in the contract so had to sit and Twittle my thumbs. Which l told them I will never buy another Toyota from your dealership.

Gshooter

Jun 1, 2016

I stopped in to get my spare key and Amanda was great with explaining everything and getting me out as quickly as possible. She even helped me with my kids. She was awesome

JenLillian

May 27, 2016

As soon as I walked into the dealership, I was treated with warmth and respect! Harold Troupe, Jr. even greeted me with a warm welcome before I got to the doors. Which was important, since I had been wandering around on several other dealership lots and no one even bothered to come see if I had any questions. Everyone was so friendly and knowledgeable, and Harold and Jason Driendl answered all my questions with a patient smile (because I had a lot of questions). No question was dumb or stupid. Even when I thought the deal had fallen though (Due to my own financial situation - NOT the dealerships fault), Kelly in the finance department worked VERY HARD to find a way to get me into my desired Corolla! I would not be in my brand new Corolla WITHOUT Kelly, so a huge big warm 'Thank You' Kelly!! I can also say that the people in the Used Toyota lot were extremely helpful and respectful to my financial situation, when I thought my only option was to buy a used car. Thank you Wayne Ludwick. HOWEVER, as Kelly was able to work out a deal, I am now driving my brand new Corolla, and couldn't be happier!!! The entire team at Lancaster Toyota is simply the most friendly and helpful dealership I have encountered. Thank you Harold, Jason and Kelly for helping to make my dreams come true! Harold is just the best - so warm, patient and friendly, but more importantly, very knowledgeable, with a quick sense of humor. I thoroughly enjoyed my time with Harold, so ask for Harold, you won't be disappointed!

Gshooter

May 24, 2016

This dealer ship is great. I have gotten 3 cars from here & everything worked perfect. The warranty is great also Toyota is the way to go

Big Frank

May 23, 2016

With the installing of a spoiler as part of the purchase, I was treated by a very friendly service staff from the manager, down. The service representative was very responsive and helpful I have communicated with him since to set up future service.

Carolyn

May 23, 2016

Kohei was knowledgeable, professional, and had a great sense of humor! We are excited about our new Prius, and the whole experience was positive overall:).

Anthony Moyer

May 23, 2016

Rarely do I write reviews, however if karma is real, I received my good Karma at Lancaster Toyota. I truly felt like I was the number one customer! The special attention that went into my experience was not like anything I have experienced before. I am certain that the people that helped me, did not sell me a new vehicle, they supported my needs, my concerns, and my wants. I left there with more than a new car. I was number #1!!!! Special thanks to Jim Dunkirk, Mike Sherman and Logan Hutton

SJLoser

May 20, 2016

I have been a loyal and very satisfied customer of LTM since 1977 or 1978. My wife and I live in York, only 4-5 miles from one Toyota dealer (in York) and about 20 miles from 2 other Toyota dealers (Hanover and Mechanicsburg). All 3 dealerships are easier for us to get to/from than LTM and all 3 dealerships emphasize the only cars we are buying these days - Toyotas. So, why do we continue to do ALL of our Toyota business with LTM? That's simple - the honest, knowledgeable, polite, courteous, professional, and customer-focused team of people like Rick Price, Travis Yorty, Steve Shepos, Cory Holton, and Harold Troupe. In particular, I must give most of the kudos to Rick and Travis. Unequivocally, there is not one other business relationship that I value more than that of LTM. We have 2 Toyotas - Prius and Solara - so financially it is very significant in our life. Admittedly, I know very little about cars. Rick and Travis do a great job of educating me on the "must-know" aspects of all major repair/maintenance decisions. I count on them to be 100% truthful. And, they have NEVER, EVER DISAPPOINTED ME!! Once again, these LTM employees are honest and customer-focused. They know, if so inclined, they could easily "trick" me once or maybe even twice. But, they also respect me, and they know that I am very capable of determining when/if I've been misled or duped. Some dealerships might try this occasionally, but I am SO confident that if Rick Price or Travis Yorty have ANY control in the matter, HONESTY and FAIRNESS will ALWAYS prevail at LTM. In my opinion, the qualifications that LTM exhibits on a very consistent basis make it the top-notch Toyota dealership it is today. In fact, I would even go so far as to say that they are developing a MODEL business in the auto sales and service industry. WELL DONE!!

Driver of "older" Toyotas

May 19, 2016

Service Manager called after I had a less than poor experience on a service visit. He arranged for the car to come back to have missing services completed. This was a redemptive trip! I am most appreciative to have my faith in Lancaster Toyota restored.

Jim Kidwell - AWESOME

May 19, 2016

Lancaster Toyota is the Best! I would never take my Toyota Vehicles to any other dealer for Sales or Service. Lisa Troupe is Amazing!

Mary,Satisfied

May 19, 2016

I have never had a bad experience. If Travis is not there (he is wonderful) someone else steps up and I don't miss a beat. I am always treated with respect and never treated like a stupid lady. It is always a good experience.

Wolfpacker

May 19, 2016

Travis Yorty did a good job getting me into service and getting me out on time. Very competent Service person. Remembers names of customers and treats each as if it were his only customer.

Tundra Limited

May 15, 2016

I've dealt with a lot of dealerships over the years that would lie about different things, i.e. work that was done and wasnt work that needed done and didnt. So far, I can not say this about Lancaster Toyota.

Car owner for many, many years

May 13, 2016

For all you folks out there who sometimes wonder if you can trust your car service center, look no more. You would not believe the great car maintenance service that IS possible when you have superior management, committed employees, extremely well trained mechanics, and procedures that actually are well thought out and effective. My only question about Lancaster Toyota/Mazda Service Center is why anyone would rate them less than five plus out of five.

THE CLARKS

May 13, 2016

We experienced a check engine light problem on our 2016 Camry XLE that was attributed to fuel fumes from the gas cap. Service department ordered a new gas cap , and since car was under warranty, there was no charge, as there should not have been. Car only had 1400 miles on it. They have a great service center whereby you drive right into the garage, you are greeted by Toyota staff, and once they have verified why you are there, your car is taken away to be serviced while you can wait in the guest lounge. Customer service was very good; they kept you informed, and are VERY neat with your car; they put a cover over your driver's seat before any mechanic takes the car away to be fixed.

Sherrie O

May 11, 2016

My experience with Lancaster Toyota has been excellent since the get go. We purchased our 2015 Rav 4 from Mike and his assistance and expertise was most helpful. This week I was greeted by Holly when I dropped over our Rav for its 15,000 mile service. Holly was so helpful; thank you Holly! Its always great to interact with Patrick who is a real gem that I have grown to appreciate greatly over this past year. Thank you Lancaster Toyota for your service and for who you are. I'm so glad we bought from you!

Barbara G

May 6, 2016

I dealt with Lancaster Toyota since 2008 and highly recommend them. The service advisor that I have been dealing with now for a number of years is Miguel Delgado who is absolutely customer oriented and has always given me the best of service and goes beyond in his service.Barbara GrofeEphrata, PA.

Janet111

May 5, 2016

Wayne is very professional, very informative, and very fair. I would recommend his service to anyone he was a very friendly man & easy to talk to.bb

Jack Gaenzle

May 4, 2016

Miguel was very professional and polite during our interaction regarding my truck. I would deal with Miguel again without hesitation. He is an asset to your company.

Chaz1933

May 4, 2016

Work was done in a timely manner and of excellent quality. Waiting room lounge was comfortable, well lit , and ventilated. Service staff was ready when I drove in.

hatgirl

Apr 30, 2016

I have been going to Paul for scheduling my Corolla check-ups for over three years. He always makes sure everything is taken care of from scheduling to the work being done. He listens and is attentive to what I tell him about my car. He is great! I rely on him and feel competent that my car is in good hands and the issues I have with it are well taken care if. I wouldn't go to anyone else.

Rhoda Enck

Apr 29, 2016

As soon as I got to the door of Lancaster Toyota I was greeted with a warm welcome by Logan Hutton my Sales Person. I came in knowing I wanted a Camry. No hassle or talking me in to something else. Logan came through and gave me exactly what I wanted. His great personality made my experience there fun. He is the best!! I love my Camry SE!!! Thanks to Logan and everyone at Lancaster Toyota.

Kelly

Apr 28, 2016

This is the first new car that we were purchasing so I was little nervous but Jeremy Oliver, Art Wynne, and Reuban Rajaratnam made it painless! They took the time to answer all our questions, explained all the paperwork, and just made the process extremely easy!! We had a great experience and will definitely be back when we're ready to purchase again!

Scooter

Apr 28, 2016

First time visiting the dealer.Excellant and friendly customer service. Very knowledgeable about differentvehicles on the lot. Would reccomend if looking for a used vehicle.

jimandjane

Apr 27, 2016

Me & my wife have been dealing with Lancaster Toyota and Travis Yorty since 2008. Travis is very knowledgeable and always pleasant to deal with. Even though we live in Harrisburg Lancaster Toyota and Travis have always made it worth our trip. We can always pick up our car in the time that Travis gives us. We look forward to the same great service in the future.

Val 2016 Tacoma-2014 Prius

Apr 27, 2016

Our experience at Lancaster Toyota was both pleasant and refreshing. Salesperson Zakk McCracken is a very knowledgeable, helpful, personable, sincere individual. Myself and my wife purchased a Prius and a Tacoma Truck from Zakk and when in need of another vehicle will visit him again. Will not hesitate to recommend Zakk to our friends.Equally helpful, personable and professional was business manager Pete Bissoondyal. Both of these gentlemen are a credit to their profession and am sure an irreplaceable asset to Lancaster Toyota. We are very happy with our vehicles.

Rhoda Enck

Apr 26, 2016

Logan Hutton was an excellent Sales Person. He listen to what I wanted and delivered. I had the best experience buying my Camry with him. Logan's great personality really made my car shopping fun and enjoyable. He is the best!! I love my 2016 Camry SE!! Thanks to Logan and everyone I met at Lancaster Toyota.

NY RN 529

Apr 26, 2016

I have been coming here for the past 6 years. I will remain a loyal customer. They continue to give excellent customer service with knowledgable advisors each and every time.

Frank Greenawalt

Apr 25, 2016

The service technician at Lancaster Toyota--Travis Yorty is excellent. He is very knowledgeable at what he is telling you about the service you are having done on your vehicle, very friendly and definitely a people person. I would give him a five star rating. Always a pleasure to have my vehicle serviced by him.

Newcar1

Apr 24, 2016

Great Toyota dealer, non pushy salespeople. Pleasant experience and we are enjoying out new Toyota. Haven't had to take the car in for service yet, so can't say anything about service department. The car was prepped well for delivery.

CarefulTony

Apr 20, 2016

Travis Forty is the best Service Advisor that I have ever met. He is very professional, highly knowledgeable, polite and really cares about his customers.He is an excellent explainer and is patient. I recommend Lancaster Toyota service customers ask for Travis when they bring their cars in for service.

mht1940

Apr 20, 2016

Miguel has been the Service Advisor I worked with for the past number of years. I am willing to wait extra time for him as he is always friendly, patient, and attentive to my concerns. He thoroughly explains the work recommended and direct/concise about the cost. I am one who makes every effort to keep my vehicles in excellent performance. Miguel understands that and serves me well.

Laura in Lancaster

Apr 16, 2016

I am now driving my 4th Toyota, three of them Priuses. I have always been very satisfied with the excellent service of the dealer in Lancaster. My latest, with Amanda as my service advisor, was equally satisfying even though the repair I expected couldn't be done at the price I was willing to spend. (I had knocked off my antenna trying to drive through my garage when the door was only half open!) I had been quoted a price I was willing to pay to get radio reception, but when the repairman got into the base, it was broken and the price would have been about twice what I am willing to pay. Nonetheless, the waiting room is quiet and clean with free coffee; I had about 30 minutes to do some written work before I had to make the decision not to proceed with the repair. Meanwhile, Amanda helped me with some lighting which I was having trouble with, so all in all, I am still quite happy with the service.

Heather Ecenrode

Apr 15, 2016

Walking in with little hope of finding a car we could be approved for and afford, we walked out with a 2016 Corolla! We had the best salesmen, Gus and Taylor, who helped with all of our questions and let us test drive a few other cars. They were very quick and knowledgeable! Not pushy at all. Thanks to the amazing financial manager, Kelly, we came to find the best deal! One I couldn't have even dreamed of! And John Green made sure we were well taken care of! I am so happy we stopped in, and I am so happy with the service and quality of Toyota! Will be going back for our next car for sure! And recommending to everyone!

Happy in Harrisburg!

Apr 13, 2016

With the help of Deb Bock and Rick Hershey I am now the proud owner of a 2013 Toyota Rav4. Both Deb and Rick made my buying experience very positive. I have already referred friends to Lancaster Toyota Mazda because of their friendliness and professional working relationship. I felt like they really wanted to help me and worked with me to get the best deal and financing possible. I wasn't just another sale. Thank you Deb and Rick!

bapa

Apr 13, 2016

everyone there are very friendly and kind they go out if there way to help you and you don't feel pressure service department is very very good also

Mark

Apr 7, 2016

This was an airbag recall for my 2004 Corolla. Miguel, the service advisor, was courteous. The repair was performed promptly. I recommend the service department at Lancaster Toyota.

New to Lancaster Toyota

Apr 4, 2016

I have had a wonderful experience with Lancaster Toyota. Living in NJ I purchased my RAV4 near Philly 2 years earlier having all the service done there. Later when I noticed paint above the windshield bubbling and peeling I took it to the dealership to see what they might do / suggest and was immediately 'put down and dismissed'. So much for a good business experience. Ugh! Later when moving to Lancaster area I visited Lancaster Toyota for PA inspection / registration. I asked them if they might look at paint that was peeling. Without hesitation, I was told "That is a paint defect, and not a problem you created. Let me see what Toyota can do". I was treated with respect and politeness even though I had never been there before. I was told 2 days later by Steve Plank that Toyota would cover the costs for paint repair as their way of demonstrating customer appreciation. I asked "Are you serious?!". I shared with Steve my earlier experience where I had purchased the RAV4. I also shared if this is the way Lancaster Toyota treats customers I knew where I was going to get my next used car (I had been looking for one to replace an older second car). Three days later I purchased my second RAV4 from Lancaster Toyota...and was pleased with the price and selection of the vehicle. Lancaster Toyota not only has a good product but treat people with respect. When I picked up my wife's RAV4 that had the paint defect corrected I was glad to show Steve my second RAV4, and told him where I got it. :-) From Lancaster Toyota. I am a VERY satisfied customer.

frank

Apr 4, 2016

I was told that our Maintence Contract was only good for 3 years, and has expired.When I purchased the car, I was told it was good for 6 years or 50,000 miles. Whendid this policy change? I'm seriously considering switching to Ford, their C Max model. I'll wait your response, and why I should not consider Ford's C Max?Thank you. frank4libertyat yahoo.com

tagpds

Mar 28, 2016

I have been a customer of Lancaster Toyota for at least 17 years. Travis has been my primary service advisor for 15 years. He has always been upfront with issues, time allowances for repairs, the best way to manage repairs that will be coming up and managing costs. I just bought a new RAV 4 and am happy to say I will be continuing my relationship with Lancaster Toyota and Travis.

Barry S

Mar 26, 2016

Paul Glick, sevice advisor goes the extra mile, In this day of mediocre customer service, Paul Glick and the entire service department bend over backwards to help customers. What a treat to experience good old fashioned customer service the way is it supposed be performed by people that care! Clearly Paul adds value to the entire dealership.

Berks County customer

Mar 25, 2016

Returned for first oil change after purchase. The technicians found almost $700 of missing rubber molding? Why would you sell a vehicle that has missing parts ? Scheduled next oil appointment and power window repair today. Service manager denied the window repair and claimed it was out of service warranty period, when he promise to fix the problem on the last visit. He said he did not remember ??? WHAT A BIG LIER, I HOPE HE GOES TO CHURCH THIS SUNDAY. How can someone even sleep at night knowing they ripped off a customer. DO NOT USE THIS DEALERSHIP !!!!

fredrickR

Mar 16, 2016

The team at Lancaster went above and beyond a routine service. Truck was spotless when it was returned to me. Mini detail! Great Job guys

Getting an Exceptional Veh & Service Locally

Mar 7, 2016

This is my third routine service check on my 2015 toyota highlander. Everyone is exceptional. I always wait for the vehicle and the lounge area is large and has more than anything you could ask for. Great service with a smile from start to finish.

Myla Merkel

Feb 23, 2016

My husband and I intended to only car shop but we found the car we found the perfect car in the 2012 Toyota Rav4! Rick Hershey was great and went over all of our options with us and made sure we knew full disclosure of the car and all the details in the financing process. I'm really happy we chose to go to Lancaster Toyota and would HIGHLY recommend it to anyone looking for a great car.

Scion16

Feb 19, 2016

Lancaster toyota is amazing. Mark was super informative and very helpful. He's a great sales person. The service is amazing. Mark made me feel very comfortable and he wasn't pushy at all. He's very good at building relationships with people. Reuban was so kind and very helpful. He answered all my questions and was very polite. Honestly I'm so glad I bought my new car here everyone was so great. Judy and Jason were also super nice. The services toyota offers is excellent, 5 free car check ups, free car wash when you go to a check up, great package deals. Plus toyotas are beasts and the engines are amazing so you should basically just go buy one now at Lancaster Toyota in East Pete.

HAPPY NEWCOMER

Feb 8, 2016

MY FIRST TOYOTA .... AND THE FOLLOW UP HAS BEEN EXCEPTIONAL. VERY PLEASED SO FAR!

Kent

Jan 29, 2016

We had intended on only looking at cars today, but when we found the vehicle of our dreams, Brad Allen and Rick Hershey made our dream come true! We are thrilled with our Toyota Camry, as well as the people we worked with. They were forthright, helpful and thorough. We feel like we made new friends! The dealership is #1 in the area for a very good reason and we look forward to working with them again in the future.

PriusC

Jan 20, 2016

Jon from Internet Sales Department replies to you very fast, which was a nice surprise. Judy Tucker is awesome! She came in on her day off to help us buy our new car and took a lot of time with us to get the job done, which we really appreciated! This is our second car we purchased from Lancaster Toyota and will definitely buy from them again.

Cadyshea

Jan 14, 2016

Just purchased a 2013 Toyota RAV4 XLE! Let me first say the team and employees at Lancaster Toyota are amazing, they are so welcoming and made me feel extremely comfortable throughout the whole buying process. They were not like average salesmen, they didn't beat around the bush or try to force you to buy anything. Very professional. I was looking for a SUV that is reliable and something that I could have for a very long time. i found exactly what I wanted, and not did I once imagine myself in a Toyota RAV4, but it was one of the best decisions I have made. I will most likely be returning back for my next vehicle purchase, and I am definitely recommending their dealership to all my friends and family members. Thank you Lancaster Toyota!

Penny Wertz

Jan 2, 2016

Came in last week with my truck for service. My wife was walking around and bumped into Logan Hutton. They got talking and looking at new cars. One week later we came in and I bought her the car of her dreams. Logan was quick and straight to the point. He was also very friendly. I would highly suggest Logan to friends and family.

2005 Tacoma Owner

Dec 28, 2015

I just wanted to write a quick note about my recent experience at Lancaster Toyota and service to my 2005 Tacoma. My Tacoma was recently serviced for a total frame replacement which was part of the recall. Travis Yorty, my regular service advisor, kept me informed of the process and progress regularly, and when he was unavailable, Partrick Dardis stepped in and did the same. Once the frame was replaced, there were a couple of issues that arose due to the complex nature of the work, but again, Travis and Patrick were very helpful and honest with me as to what the issues were and Lancaster Toyota's commitment to me and to get the work completed properly and to get my Tacoma back in proper running condition. It would have been easy for me to get upset with these issues, but the Lancaster Toyota Service Team did everything to ensure I was satisfied with the work to my truck and that I was happy with the results. Customer Services seems to be a skill, or honestly, an art, that has lost its luster. However, Travis and Patrick represented Lancaster Toyota professionally with their eye consistently on the customer to ensure I was taken care of. You should be proud of the way they represented Lancaster Toyota. I have friends who asked me why I continue to take my truck to the dealer for service, and this is why. Lancaster Toyota has always been honest with me and treated me well. I bought the Tacoma knowing it would be a great truck with a long life, and that is due to the service I have received from Lancaster Toyota over the last 11 years and 221,000 miles. Rest assured, when it is time to trade my Tacoma in on a new vehicle, Lancaster Toyota will be my first choice. I just hope the Sales Team is as focused on customer Service as Travis and Patrick. They really are very good at their jobs and I thank them both for working with me to get my Tacoma back on the road.

SteveU

Dec 7, 2015

very clean facilty. nice service agent. work performed as scheduled. provided information on recommended service

John

Nov 25, 2015

Was very pleased with their level of attention and responsiveness. Wayne Ludwick was pleasant to purchase a car from.

Allen rav 4

Nov 23, 2015

excellent experience, great facility, good quality work

Kayla Moise

Nov 22, 2015

I took my Camry in to have some suspension work done. There was a very loud knocking noise coming from the rear end. My appointment was for 7am, so I dropped my car off the night before. The morning of my appointment I received a phone call at 7:20am! Within 20 minutes of looking at my car they found the source of the noise! Very fast service! My service advisors name was Paul Glick. Paul was very kind when speaking on the phone. He was very thorough when explaining the issues with my car. He also went through EVERY cost on my bill and made sure to let me know if anything changed with the price. He also got me the best price he could with coupons. I got my car back and it was perfect! The problems had been fixed! I am extremely happy with the service and will be back with any other issues with my car. I trust their work, and thats hard to say due to my past experiences with other shops. Thank you so much for the wonderful customer service!

tammy clayton

Nov 19, 2015

All sales personel at Toyota were extremely pleasant and very helpful. Judy went out of her way to answer all of our questions and make this process as easy as possible. I would recommend Judy and Toyota to any of my friends and family.

Brigraphics

Nov 18, 2015

Service was very accommodating with schedule maintenance. The staff was very friendly.

Maryellen

Nov 13, 2015

We have purchased our Toyota vehicles and had them serviced at Lancaster Toyota for many years. The service has actually improved over the years by expanded hours,very flexible shuttle services, comfort of the facility, details about estimated service costs and willingness to accommodate unexpected service needs. Today's service was facilitated by Paul G. who arranged service for an unexpected problem. He kept me informed of the technicians findings, estimated cost of repairs and amount of time necessary to do the work. I am very grateful for his help and the consistently courteous, professional help of all the employees. I trust Lancaster Toyota and hope to continue to have our car serviced there.

sharon and mark landis

Nov 11, 2015

Jon French and Judy Tucker handled our deal. Jon started the ball rolling by contacting me when I went on line to check out cars. He then followed up with a phone call, other wise I doubt I would of come over. Our experience with Lancaster Toyota has been wonderful. It was wonderful how the two worked together. Judy was great filling in for Jon and Jon did a great Job of explaining the car the first day. both went above board to make this experience truely a wonderful experience for us . Thanks to all who helped. Mark & Sharon Landis

Charlie Worrall

Nov 10, 2015

Service Advisor Paul Glick is an experienced communicator who made the service process flawless. The schedule service inspection revealed leaky struts. Paul fit me in a tight schedule so the struts could be replaced to ensure safety on the road. My grateful thanks and appreciation to Paul and Lancaster Toyota. You have my business.

E. Duffy Johnson

Nov 10, 2015

I ran into Judy, who I'd bought a Sequoia from 3-4 years ago. She mentioned that she had a 2016 model of the same car in stock. I wasn't thinking about a new car, but Just sent me an e-mail with the information. I thought about it for a couple weeks and ended up contacting Judy. Now I'm picking up the new car. Judy, and the others I dealt with were wonderful to deal with, including Don Nolt and Rick Price.

Happy buyer

Nov 9, 2015

A-M-A-Z-I-N-G!!!!!!! I can't stretch that enough!! Every time I think back about our experience with this dealer, such warm thoughts fill my mind. Our salesperson person Rick was a wonderful, courteous, actually CARING salesman!!! We stated our price for the vehicle we wanted and we got it for exactly that!!! Very happy with our purchase! Highly recommend this dealer for anyone who is in search of a car!

Anne Miller

Oct 29, 2015

I have had so many cars from Lancaster Toyota that I have lost count of how many. I love it here, the staff is wonderful especially Judy Tucker. I like to stop in every so often just to say hello to her. I feel like everyone here including the Collision, Maintenance and Sales Dept. are great. My husband and I bought our first Corolla from John Green back in 1981.

Ruth Myers

Oct 29, 2015

Super impressed with your service department. Swayed me to repeat Toyota rather than return to my previous brand. +Thanks to Judy Tuker I came back for a second vehicle.

faustacaso

Oct 16, 2015

A+ The total facility is courteous, geared toward customer satisfaction and easy access to service. I have been taking my used Toyota to this dealership since 2009 and am totally satisfied and plan to continue to go there in the future. I have yet to notice an employee or serviceperson who is not courteous and totally professional. I would and have recommended to friends. I feel comfortable and trusting that they are taking good and safe care of my vehicle.

Demi Ruppert

Sep 10, 2015

I just bought my 2016 Mazda 3 and Janet Glenn was amazing! She made the experience so stress free and fun! She makes sure she meets your needs and respects your limitations. The entire staff was amazing. I will be returning and sending many people to Lancaster Mazda!! :)

HappyCustomer

Sep 9, 2015

Brad Allen was very helpful and respectful of our budget, needs and concerns. He gave advice without the uncomfortable pressure that so often comes with shopping at a dealer. Certainly recommend asking for him in person.

PoetCarol

Aug 15, 2015

Love my new car...love the friendly staff and Lynsey Tyson!

Toyota Poster Child

Jun 5, 2015

I can assure you my feelings about Lancaster Toyota, Mazda & Scion are nothing less than exceptional. We just took delivery of another 2015 Corolla S+ for my other twin son on Tuesday. We now all have new 2015 Toyotas, except me of course, who has a 2014 Tacoma Limited. How come the bread winner of the family is driving the oldest car in the family? LOL. We are very pleased not only with our vehicles, but the professionalism displayed through the entire process of selecting, buying and service of our family of Toyotas. I have owned at least 15 new Toyotas of various models in my lifetime, not including our recent purchases. In all honesty, I have never had a major problem with any Toyota I have owned, other than routine maintenance, so you could say Toyota is in my blood. I also owned multiple Mazdas and Nissans but I keep coming back to Toyota when its time for a change. The service and routine maintenance at your dealership is nothing less than exceptional. I have not owned a domestic vehicle since the mid 70s. If Toyota corporate kept track of all the Toyotas I have owned, I should be their poster child for the year. LOL. I doubt theyd consider a 71 year old as a poster child, but I certainly rank very high among Toyota owners over the last three decades. I anxiously awaiting the newly designed 2016 Tacoma, which I may consider as my next truck in a couple years.

A TOYOTA FAN

Jun 3, 2015

OIL CHANGE AND TIRE ROTATION OF 4 TIRES WAS DONE TODAY. EVERYTHING WAS DONE WELL AND ON TIME. JASON'S TEAM DID AN EXCELLENT JOB.

Dan R.

May 29, 2015

Beautiful new service center with friendly and helpful staff.

Angelique Ballard

May 12, 2015

My salesperson was Doug Deibler Doug was very knowledgeable and helpful. He showed me a great car and I'm very happy with my overall experience.

Roman

Apr 24, 2015

Bought Mazda CX-5 from Lancaster Mazda. Ben Switch was my sales person. He provided great customer servicem thanks!! Also thanks to Brian Lohr for his assistance!!

Laura Wentland

Apr 23, 2015

Doug Deibler was my salesperson and this is my second Mazda purchase from him. I had a great experience with Mazda and Doug for the second time. Service was very straight forward. Doug is a patient, knowledgeable, and thorough salesperson. You can tell that he loves Mazda.

Deana

Apr 18, 2015

Doug Deibler was my salesperson. Doug is very knowledgeable and personable.

Mike & Dayna From Colorado

Apr 10, 2015

Brad and Pete were fantastic! My wife and I had been looking for a specific Toyota Avalon for several months and we finally found one on the internet in Pennsylvania. We live in Colorado and had some apprehensions about buying a car sight unseen and having it shipped from PA to CO. Brad and Pete laid all of our fears to rest, walked us through the process and the experience could not have been better. These guys are pros! They walk the talk and are friendly in the process. I have owned Toyotas for 35 years and currently have 4. Without visiting the facility I can tell thay are better than my local Toyota dealer. Too bad I dont live in southest PA so that I could take advantage of this dealers professional customer friendly service. Cant thank Brad and Pete enough. My wife is estatic about her vehicle and it would not have been possible without these 2 guys and the rest of the gang at Lancaster Toyota. Thank you Thank you Thank you. Mike & Dayna from Colorado.

Kelly Urbanik & Jamie Widener

Apr 3, 2015

Doug Deibler was our salesperson...I can't say enough about Doug's service and knowledge. We felt comfortable asking questions and Doug always had the answers. We would highly recommend Doug to others. This was another great experience here.

David Souders

Mar 31, 2015

Doug Deibler was my salesperson...Doug was an excellent person to work with.

John Workman

Mar 25, 2015

Doug Deibler was my salesperson... Great customer service, Not pushy, and understood what I was requesting. Very knowledgeable with all my questions asked. Great experience. Showed me many options.

Virra Kendra

Mar 18, 2015

I purchased my Mazda CX-5 from Doug Deibler. This dealer was awesome. They knew how valuable my time was and made sure they took care of business. I would recommend to all my friends..

Jim Dull

Mar 17, 2015

Have been to several different dealers in the pass week. Have never had such an enjoyable experience has we have today at Lancaster Toyota. Judy Tucker is the first sales rep. we have dealt with, that for one make our shopping around very easy. I feel this very nice lady needs to recieve a nice bonus of some sort. Thank you

Craig and Susan Ligda

Mar 10, 2015

I want to let you know that we have had a wonderful experience so far and you can give most of the credit to Judy Tucker. She is a true professional and has a very genuine personality. She is very knowledgable and has helped us to narrow our choice to the Highlander.

Gary Alan Craig

Mar 10, 2015

I just went over 500,000 miles on my 2005 Prius that I bought at Lancaster Toyota in Lancaster, PA. I attribute my many miles to God and my Service Team at Lancaster Toyota, where All my work has been done. Starting with the Manager Steve Shepos, and his assistant Steve Plank, and the Service Team I have worked with of Travis Yorty and Miguel Delgado, I have had nothing but a beautiful experience. Steve just had my car reconditioned and it looks like new, and ready for another half million. They constantly have gone out of their way to help me with any major repairs, of which there have only been a few. My motto has always been, if it ain't broke don't fix it, and so even though I moved a little further away from the dealership, I still come back because of the outstanding service here. There is no question that Lancaster Toyota Service is the best I have ever seen in my lifetime, and I will not go anywhere else. I would recommend them to anybody, as the place to go for service. They are not only the best at service, but they also go the extra mile in communication with the customer. Truly the customer is #1 with Lancaster Toyota Service. They are the best, and I thank God I hooked up with them years ago. God Bless Lancaster Toyota Service, and its great Manager, Steve Shepos. With a half million miles on my Prius you know I am one Happy Camper!!! -Gary Craig, Shrewsbury, PA

Maryann Urban

Feb 28, 2015

I could not ask for a better experience!! Joe McGroarty and Reuban Rajaratnum were excellent to deal with. They both went above and beyond my expectations before walking into Lancaster Toyota!! Thanks to all for a great buying experience!!

Gina

Feb 26, 2015

Just wanted to let you know that I had a good experience with my recent purchase. Ryan McCord did a great job. I know my husband did the test drive, however Ryan took his time to explain all the details to me when I did get there. He followed up with me the day after the sale and also got back to me on a question-----EXCELLENT!!! It was also very nice working with Reuben. He was nice and explained the warranty information to us! Made a point to come out of his office and see us the following day when we picked up the car. Great personal touch!

patti and michael semonco

Feb 26, 2015

Great customer service. Will be back. Judy Tucker was GREAT!!!!

ADemme

Feb 25, 2015

I appreciated the professionalism and great service my husband and I received at Lancaster Toyota. Our salesman, Logan Hutton, was communicative and helpful but not pushy.

Clayton Waltz

Feb 24, 2015

My old Tacoma was totaled. I wasn't sure what I wanted to replace it; so stopped in to check out the Tacoma's. I stopped in at the car dealership and met Ryan. He brought us to the truck dealer and when I later stopped back and asked for him didn't hesitate to come down and talk to my wife and I. Ryan was never pushy. He was helpful, courteous and answered all our questions. We decided to replace the old Tacoma with a 2015 Tacoma, and Ryan was most helpful and knowledgeable. When the time comes to replace the truck or my wife's car, we hope Ryan will still be a salesman here!!!

Vicker

Feb 23, 2015

As always, the service I received was exceptional! The customer service department was very friendly and helpful. They answered all my questions and they were simple! Great visit and I love the service department!

Pat

Feb 18, 2015

Jason Trapanese at Lancaster Toyota's Service Center did a wonderful job at check in, explained and went over everything. Right there on the spot, we walked around the car and went over my list. Nothing was left undone and I left with a perfect running Highlander. It was all done in a few hours. I have all my service done there.

2012PriusOwner

Feb 18, 2015

My wife and I purchased a 2012 Toyota Prius from Lancaster Toyota and were very happy with the purchase experience and pricing we received from our sales consultant Bill Bock. Don Nolt, the sales manager was more than fair with our trade pricing and we also received a great interest rate from the finance department.Our ongoing service experience has been nothing less than perfect. When I wait for our car in their service waiting area, I have access to their free Wi-Fi and can use a loaner iPad, how cool is that? I'm a coffee hound and they offer free coffee to all customers (Seattles Best BTW!). However, what keeps me coming back is the incredible level of communication that I have with the service department. They always have my best interest in mind, are focused on insuring that I'm kept up to date on what's going on with my car when it's in for service and when I arrive to pick up my car, my service advisor reviews what's been done and I get a coupon for a free car wash to boot! What more could they do? Perhaps they might want to stop over at my home to cut my lawn? :-) These guys are great. If you're the type that appreciates Toyota factory trained technicians working on your Toyota, be treated professionally and with respect, and want to know that what's being recommended is truly needed, then Lancaster Toyota is the right place to take your car.

toy08

Feb 15, 2015

I had a campaign on my 08 Tacoma for the frame to be sprayed with undercoating. According to the paperwork this should be a 2 day process. My truck was scheduled for a Tuesday appt. I dropped off on Monday afternoon so it could be ready for them Tuesday morning, they call me Tuesday afternoon (not even 24 hours later) and tell me it's finished. I went to pick it up before I went into the service dept I inspected their work. I looked underneath and it looks like they just sprayed this thing and parked it outside with freezing temps and undercoating dripping off the frame. Its soaked! I went into the service dept and told them I'm not picking the truck up today its too wet and has not had time to set up. The service Mgr tells me that this is normal and it's ok to drive, he also tells me that if I want another day with the car rental I'll be charged for it. (I don't understand that statement because I didn't have the car for 2 days Note: in the car rental business 1 day = 24 hrs) without argument I drove my truck home. Half way home I stopped off at the store got out and no suprise undercoat splahed up on the side of my truck and on the rims. Long story short I cleaned it all off. I went to another toyota dealer to ask what their procedure was for this campaign ( by the way I didn't let them know my current experience) I made it sound like I was inquiring about this service. They tell me its 2 day process I'll get a rental car for 2 days. I asked what is the drying process? They told me they park the trucks inside and let them drip on the floor for a day. This particular dealership schedules these on a Tuesday & you don't get it back till Thursday. To me as a customer this sounds like this is the way it should be done. This dealer is giving the customer what Toyota is allowing for the rental. I called Toyota customer care and told them my experience with this dealership on how they wouldn't give the the rental car for the full 2 days. They really didn't seem to care. Nothing became of it. In the end of this whole experience I have decided that this service Dept is not for me. I will visit another dealership that has what I consider the better customer service.

Matt

Feb 10, 2015

I had the pleasure of buying two cars from Brad Allen at Lancaster Toyota Mazda in the past year. One was the first I had ever bought myself. Brad spent much of a February morning and all that afternoon patiently test driving various cars (some several times) and scouring his inventory for a manual transmission. He was happy to explain each step of the paperwork process to a first-time buyer, and never showed the slightest irritation at my indecisiveness, even when I backed out of a deal for a Mazda2 in favor of a larger Mazda3. When that Mazda3 was lost in a crash less than a year later, I had no doubt about where I would go to replace it. Brad endured several hours on a very cold evening reviewing options and test driving . Two nights later, I was back on the road in a beautiful Prius that I love even more than the Mazda. Brad Allen is a top tier salesman. His customers are his top priority at all times. I was not pressured to buy, nor did I ever feel misled in my inexperience. Brad is outgoing and an excellent communicator, often answering emails long after business hours. He and the rest of the Lancaster Toyota Mazda team make themselves available to accommodate even the most inconvenient of customers' schedules. I never felt anything but valued at LTM from consultation to closing signatures, and I will return here for all my auto needs.

Ron Danko

Feb 2, 2015

On Friday, January 30, 2015, I brought my Corolla for a scheduled Safety Recall fix. I left it there at 9:00 AM, with "service advisor" Cory Holton. At approximately 2:15 PM, he called me with an update : that they had been working on my car for several hours and it would probably be ready by 3:00 PM. Fifteen minutes later, he called again and stated they could not work on my car because the recall was only in "Interim" status. The INCOMPETENCE is that they never should have scheduled the appointment in the first place, because of the "Interim" restriction. The DISHONESTY is that this "service advisor" blatantly lied to me about the car having been worked on for hours, when they had not done anything. When I returned home I found an e-mail informing me that my car could be picked up because "the work had been completed".

Lovin' My Hood Scoop

Jan 31, 2015

The details begin with that fact that I had a nice bright sunny day today to experiment with my new flat black hood scoop and I did tried it out at various sun angles in order to hit it with those worst case scenarios. Previous to the modification, at least with the nautical blue paint, there were times that the hood scoop acted like a mirror, and produced an intense reflection that made it difficult for me to see to drive, unless I held my hand up in front of my face to block it. The flat black no longer allows the hood scoop to act like a mirror, no matter what angle I hit it with. There is still some glare, its not 100%, but the mirror effect of reflecting the sun is gone, and the glare now looks more like a diffused glow, which I can easily look out over and see what is in front of me without having to block it with my hand. Though taming the sun reflection was my main concern, the fact that the hood scoop looks good with the flat black is a plus as well. It is a well done job; Im a happy camper! Thanks again for going beyond what was required.

Stacy H

Jan 3, 2015

When Brad Allen joined the Lancaster Toyota Mazda team, my family immediately knew who we would see for our next car purchase. Brad is an awesome, honest, personable person. Those qualities are not always seen in the car business. We purchased a 2013 Mazda3 from Brad in November. Since I do all the talking and my husband is a man of few words, Brad was patient with both of us and we drove away in a car in a matter of a few hours. I would highly recommend Brad Allen if you are looking for a used car in the Lancaster County area.

Eileen Sweigart-Rios

Dec 5, 2014

On Wednesday Dec. 3, I searched the internet for a Camry and contacted various places. Deb Bock at Toyota Lancaster got back to me immediately asking what I wanted specifically.That was important to me. On Thursday Dec. 4 I arrived at Toyota and 6 cars were selected for me to review. Friday, Dec. 5 I am leaving Lancaster Toyota Mazda with the perfect Camry for my needs since most of the year I live in Spain. I appreciate Brad Allen's simpatique personality as a salesman and the efficiency of the finance officer, Pete Bissoondyal. Thanks to John Wertz who replaced the carpet in the trunk for me...... I like to work with professionals, that is why I am happy with Lancaster Toyota Mazda. .

Karen and Barry Walton

Dec 4, 2014

Our salesperson was Doug Deibler, very helpful and friendly.

John Gebhard

Nov 30, 2014

In a world that is lacking customer service I can truthfully say it has always been a pleasure to buy a new Toyota at Lancaster Toyota. I am reaching retirement at the end of this year after 47 years in printing with the same company. Therefore, I wanted to buy a new Toyota knowing that the Toyota cars are among the best in reviews by the Consumers Reports magazine My salesmen, Jon French listen very carefully to my financial needs when we met on two different occasions. He never pressured me to make a quick decision with the different options that I was considering at that time. When I made the my final decision to buy the car on my second visit with Jon French I was grateful to John Green who is the Senior Sales Manager at Lancaster Toyota to get me into the car that I really wanted and with a car payment that would fit my budget. What else could you ask for when a consumer is making a very important decision in his or her life. I also know from personal experience that their Service Department has always provided excellent service on the Toyota's I have own over the years. Their service department is immaculate which is a reflection how they car for your investment. Thank you again Jon French and John Green for your team effort in making this purchase a very pleasant and positive experience for me.

Adam and Cindy

Nov 29, 2014

Purchased a 2015 Mazda 3 Sport through Elliott Edison this weekend. He was a very knowledgeable salesman and was able to answer all questions on the car and Mazda. I will consider buying my next car from Lancaster Toyota Mazda.

Jeff and Cynthia Stern

Nov 29, 2014

My saless person was doug diebler he was friendly and nice. Not to pusshy wand was very informative. He nwent out of his way to make sure that my familyincluding children were happy

Ginny Flory

Nov 28, 2014

Elliott has made our buying our first import a great experience. He was very knowledgeable, took his time with explaining everything, and very personable. We would recommend him to other people.

Jeanne Wise

Nov 27, 2014

My salesperson is Doug Deibler. He was great and took care of all our needs.

Jess & Dave

Nov 26, 2014

Elliot Edison was very helpful in the purchase of our new Mazda CX-5. He spent a lot of time helping us design our ideal ride. They patiently waited for us to decided on our financing plan and offered us a very competitive interest rate. Pleased and excited for our next road trip!

Linda Cunningham

Nov 26, 2014

Great experience. Elliot Edison was very professional and informative. He has the customers interest as a priority

Bill/Lyza Valenzo

Nov 22, 2014

Elliott Edison was fantastic to work with. Very professional - no need to haggle. Gave us great deal up front. Extremely knowledgeable of all the different models to ensure we selected the best car for our needs and wants. Took the time to go over all of the great features of the CX5 Touring with us when he probably could have been selling another car to someone else. We are repeat Mazda owners and will likely be in the future again. Thanks to Elliot and Curt (finance) for a great experience.

Craig & Carol Johnson

Nov 22, 2014

Our Salesperson was Doug Deibler...excellent customer service! Very happy with vehicle, pricing and financing options.

Anna

Nov 21, 2014

We had the best experience buying our new car. Thanks to Elliot Edison. He was very knowledgeable about our CX5. He answered all of our questions. He was also very easy to talk to, we never felt as if we were being pressured. Elliott never rushed us, even though we were here after hours. He made sure we got what fit our budget and needs.

Rebecca Tuscano

Nov 21, 2014

My salesperson was Doug Deibler. Doug was extremely helpful and informative. We will definitely be back!

Lori and Jeff Fry

Nov 20, 2014

My Salesperson was Doug Deibler. He's great! Very helpful. Explained and answered all questions.

Dan and Arlene Mancill

Nov 19, 2014

From the moment we walked into Mazda, we felt welcomed. Our salesman Elliot Edison made us feel very comfortable. He answered all of our questions and addressed any concerns that we had. Mazda was awesome to us and bent over backwards to meet our needs. Thank you Mazda!

Ruth

Nov 18, 2014

Elliott was extremely help from the start. He immediately recognized I needed the hands on visual experience of seeing cars and took me right out to see the cars I'd spent so much time looking at on the internet. I greatly appreciated all the time he spent with me and his thoroughness. I would highly recommend anyone to work with Elliott on their next car purchase.

Kristy Mellinger

Nov 17, 2014

My salesperson was Doug Deibler...He was very noligable about the cars that I was interested in buying and friendly! I would definitely recommend that my friends deal with him when buying a Mazda.

Sharon

Nov 16, 2014

Buying a new car can be stressful but this experience went smoothly and was stress free. My salesperson was excellent. We communicated a lot on line as I live some distance from the dealership. When I went to pick up my new Rav4 at the dealership everyone was great! I had a excellent orientation to my new car. Things have changed a bit as my trade was 10 years old. A big thanks to all and especially to Colin as he understood and worked with me as far as where I was coming from in taking this step and how this purchase needed to fit into my upcoming retirement plans.

Ken Barton Jr

Nov 14, 2014

Amazing doesn't even begin to describe the experiene that I had at Lancaster Toyota! Judy T was my sales associate and she was awesome! I would recommend her to anyone and everyone. Judy made my sales experience smooth-sailing. Thanks Judy!!!

Stephen Dunbar

Nov 12, 2014

My salesperson was Doug Deibler.Doug was a great guy, not high pressured as most salespeople tend to be. He answered all my questions and was helpful and knowledgeable.

Delania

Nov 11, 2014

Rick Hershey at Lancaster Toyota Mazada was very helpful getting us into a nice used RAV 4. I had owned a RAV previously and loved it. Unfortunately I wrecked it and it was a total loss so I was definitely interested in finding another one. He was easy to work with and totally understood what I was looking for and also what I was NOT looking for in a vehicle. I had previously used Toyota service so of course I will continue to do so even though I could spend less somewhere else getting the same thing done-- having it done by a certified technician means it will be done right the first time.

lancasterbuyer

Nov 11, 2014

First time mazda purchase. Elliott Edison was really helpful in answering questions and explaining the product.

NonnaB

Nov 10, 2014

Doug Good is an exceptional salesman. He didn't try to push us in any direction; just showed us what we asked for in our price range. He was a delight to work with.

wjstone

Nov 10, 2014

Deb was great to work with over the internet because of our distance away. When we got to the dealership, it was getting later, but Rick and Kohei did an outstanding job of helping us as did their finance person.

Doug D

Nov 9, 2014

Recently remodeled facilities are great -especially at Repair Shop!

Charles Roehm

Nov 8, 2014

I really enjoyed all the sales crew at Lancaster Toyota. I also have a 2006 Prius and they were willing to see me immediately with any time I have a problem. Sincerely, Charles Roehm Manheim

Monica K

Nov 3, 2014

Very satisfied with how Bill handled my purchase of the Rav4 He was friendly, knowledgable, and personable. He was a step Ahead in seeing every detail was complete. Will do business With him again

Chris

Nov 2, 2014

John French was great sales person. No high pressure sales , listened to what I needed and what I could spend. He made it work. Very pleased, will send others there, and our next new car will be from Lancaster Toyota.

TimS

Oct 27, 2014

Having been in an accident a week before, coming in and working with Elliott was a godsend. He knew his stuff and is an overall great salesman. He helped me get the car I wanted and made the process very quick and efficient.

Monica

Oct 25, 2014

Bill Bock from Lancaster Toyota was the best! He was very accommodating, courteous, and knowledgeable and communicated very well. He looked out for our best interest. Will do business with him again.

Doreen & Ken Creighton

Oct 21, 2014

My salesperson was Doug Deibler. He treated us fairly, intelligently, and respectfully. We asked for a no-nonsense approach to the selling process and he did hold true to that. It was greatly appreciated and played into us deciding to go with Doug in purchasing the car.

ray and sandy hinkle

Oct 17, 2014

Judy & kohei gave us outstanding service. We would recommend them to anyone interested in buying a car.

JIM CRABTREE

Oct 15, 2014

judy was very pleasant to work with. no complaints how they operate

John and Vicki Smith

Oct 15, 2014

We returned to Lancaster Toyota because we had experienced great sales and service when we purchased our 2010 Prius. Judy Tucker, our salesperson of choice, again provided marvelous service!

William & Sharon Davies

Oct 15, 2014

My salesperson was Doug Deibler. We were very pleased with our experience. Doug was very helpful in every way.

PatriceG

Oct 14, 2014

I have always purchased Toyotas from lancaster toyota and found the service both at the time of purchase as well as maintaining the vehicle excellent. I have been looking for a larger vehicle and chose to look at Lancaster Mazda. I had an excellent salesman Elliot Edison who took the time to review the Mazda CX5 with me and answer all my questions and review the vehicle with me. I purchased this vehicle 1 week ago and I am very happy with it. The entire process at Lancaster Mazda was excellent, everyone was friendly and helpful. I did not feel pressured to purchase the vehicle at all. The repair and maintenance department are excellent as well. I recommend Lancaster Toyota Mazda and give it a ***** rating.

Alyssa Jones

Oct 7, 2014

My salesperson was Doug Deibler.I was very happy with my purchase and the service at the Lancaster Mazda dealership.

David and Michelle

Oct 2, 2014

My salesperson was Doug Deibler. Doug, MIke and Pete were extremely helpful and went the extra mile to make us happy.

Grants

Sep 30, 2014

We set out to look at a Honda CRV and a Mazda CX-5 td see what we wanted to buy. We went to Mazda first and met Elliot Edison. We never did get to Honda and bought the Mazda that day. Elliot did an excellent job in showing the various model and did a good job selling the dealership and the car. He was very knowledgeable about the Mazda's and was able to answer every question without hesitation. He also knew about all available accessories. He worked with us until we reached a payment we were satisfied with. Elliot was very patient and never pushy which made for a pleasant and very efficient buying experience. Mazda is making a very attractive and competitive car and it would be nice if there was a stand alone showroom with better visibility and parking along the highway.

jarrod good

Sep 30, 2014

Had a very nice experience. Elliot Edison answered all my questions. They took the time to explain everything to me and make sure I understood everything. Very good all around.

Bill B

Sep 29, 2014

Bought a vehicle here about 6 months ago and came back to buy another. Was willing to go out of state if necessary to get the best deal but did not have to. Gave me good value for trade in and great buying experience. Elliot Edison was very helpful explaining all details and taking me from start to finish. Very pleasant guy and very knowledgeable on vehicle. Would definitely recommend this dealer.

Juanita Forbes

Sep 29, 2014

My salesperson was Doug Deibler. Doug was very knowledgable and helpful. He picked me up so I ddin't need to get a driver which was very helpful. He was very polite ..it was an overall good experience.

Steagle

Sep 29, 2014

Second Time I have brought a car here. A#1 Top to bottom.

TylerC

Sep 28, 2014

I purchased a Certified Toyota Corolla from Lancaster Toyota/Mazda about a week ago and it was an absolutely amazing experience! Everyone at the dealership legitimately cares about what you need and will do everything to help you satisfy your needs. They aren't overly pressuring and if they make a commitment, they'll stick to it! Doug was my salesman and Craig helped also and both of them were great and seemed to be honest and loved their jobs! I had a few minor issues with my vehicle and they were great at taking care of them; Rick, the General Manager, was very reassuring when I asked him about the issues being resolved. I was shopping at MANY different dealerships before I went into LTM, and they certainly stand out from the rest of the crowd! They've earned a customer for life!

Jeanine Machon

Sep 27, 2014

My Salesperson was Doug Deibler. I had a great experience at Lancaster Mazda and would definitely recommend the dealership to anyone looking to purchase a Mazda. Doug was great to work with.

Beth

Sep 25, 2014

My husband and I went car shopping today and ended up at Toyota-Scion of Lancaster. We were left in the lot for min of 5 mins until we were greeted by William (Bill) Bock. We were not pressured into buying, he was not at all pushy. We loved the experience and service we recieved. We had 2 other vehicles from other dealerships on our list to see, however the experience and service lead us to purchase a Toyota RAV 4 from Lancaster Toyota. I was overly impressed with the service and the entire process was prompt. I would highly recommend this dealership to anyone, you'll definitely be greeted with a smile and receive the great service we did. Be sure to ask for Bill Bock!

Happy customers

Sep 21, 2014

I recently purchased a new Camry SE from Logan Hutton at Lancaster Toyota. I am very pleased with the service I received from Logan and Rick Price, the general manager of Lancaster Toyota and Mazda. They were knowledgeable, patient and friendly and willing to go the extra mile to make my buying experience and purchase an easy and fun process. I am very happy with the deal that I received and my new car. I would highly recommend Logan and Lancaster Toyota and Mazda for the purchase of your next car. Rick makes sure everything goes smoothly and the customer is satisfied. In fact, due to Rick's management style and his efforts to make sure the customer is happy, we also purchased a new Mazda 3 for my wife from Lancaster Mazda. Elliott Edison was our salesman for the Mazda and he was also knowledgeable, patient and easy to work with and we would also highly recommend Elliott for your car purchase. We found the staff of both dealerships friendly and helpful and great places to buy new cars. I'm sure Rick's management and influence on both dealerships contributes greatly to the positive experience we had purchasing our new cars. Everyone involved made the test drives, sales experience and purchase of our new cars fun. Thank you to all the staff involved.

France's

Sep 20, 2014

I bought s Camry 2012 two weeks ago in Lancaster PA, three days after the car wasn't working right I tooked the car to Service and spend all day and the didn't do anything to the car, now have to miss another day from being with my family to take the car again. I tried to contact the Dealer Manager and he didn't call me back. It is frustrated to buy a car and just have more headaches on you.

The Kay's

Sep 20, 2014

No high pressure sales with Elliot! Truly a gentleman, highly knowledgeable and very helpful. We were truly impressed with the whole dealership that we have been using now for 20+ years. Highly recommended for both new and used cars. You can't go wrong with Lancaster Toyota Mazda. Visit them today and ask for Elliot!!!

Victoria & Adam Willier

Sep 20, 2014

My salesperson was Doug Deibler. He was very knowledgable about the features and specs of the Mazda CX-5. Very down to earth and not overbearing.

Janine Riben

Sep 19, 2014

My salesperson was Doug Deibler.He was a pleasure to work with and made buying a new car both an easy and enjoyable experience. I felt that by the time I left the dealership that I "knew" my car! Thanks for going over everything.

Thomas Morrison

Sep 18, 2014

My salesperson was Doug Deibler. My first car buying experience was smooth and went perfectly

George & Narene Dowlin

Sep 17, 2014

My salespersons were Doug Deibler & Elliott Edison. buying this car was a delight. We enjoyed working with Mr. Deibler & Mr. Edison. They explained everything so we could understand it and they were professional.

Thomasene Black

Sep 17, 2014

My salesperson was Doug Deibler.doug deilber was very nice to talk to and explaine everything very well he was very personel i enjoy talking to him very much

Roberta Machalek

Sep 16, 2014

My salesperson was Doug Deibler. Very pleasant and efficient to dal with. Would definitely come back again.

I Love My New Car

Sep 15, 2014

The subject heading says it all! The RAV4 is sooo much fun to drive! It is exactly what I hoped it would be. Thank you Bill Bock of Lancaster Toyota for showing it to me and walking us through the buying process. I am telling my friends about what a good experience we have had working with you.

Mitch

Sep 14, 2014

Just bought a CX-5 Touring from Lancaster Mazda - salesman was Elliott Edison. Actually started the process by looking at inventory and requesting a quote on-line - submitted my inquiry on Labor Day weekend, and Deb actually responded within hours (again, on a holiday weekend). Went there two days later intent on looking and listening, but not necessarily buying; Elliott was attentive and cooperative, and gave me what I was hoping for on my trade-in; he acted as though he and his company actually wanted my business (unlike another dealer I went to). When I agreed to purchase, Elliott worked with me and my crazy work schedule to set up an agreeable pick-up date. The drive from the Reading area was worth it!

Daniel & Jenni Kirkley

Sep 10, 2014

My salesperson was Doug Deibler. Smooth process once we decided what we wanted. Great service!

Steve & Karleen

Sep 10, 2014

We recently purchased a Mazda 3 i Grand Touring 5 door hatchback from Elliott Edison at Lancaster Mazda for my wife and are very pleased with the car and the buying process! Elliott was very knowledgeable, patient and helpful. He actually made the buying experience fun. I would highly recommend Elliott to anyone that is looking for a new or used car and would also highly recommend the Mazda 3 for anyone that is looking for a well-equipped compact hatch back. My wife loves her new car!. We would definitely return there to buy another car. We found everyone at Lancaster Mazda to be friendly and helpful and it's a great place to buy a car.

Chris & Lauren Voeller

Sep 8, 2014

My salesperson was Doug Deibler. The entire process was great. First time buying a new car in 17 years! Thanks!

Satisfied Camry Owner

Sep 7, 2014

Friends recommended I talk with Colin on buying a new car. He took the time to explain the features of the car. And he did a great job in finding the car with the features I wanted. After the sale, he followed up with a call in a few days to make sure that everything was OK. Overall, a great buying experience. This is the second Camry I've bought, both hybrids.

Claire Deibler

Sep 6, 2014

My salesperson was Doug Deibler. He was very honest and informative and not at all pushy.

kim crowe

Sep 4, 2014

I enjoyed working with Judy Tucker; she thoroughly explained everything to me!!

LauraS

Sep 4, 2014

My salesperson was Deana Barnes. She was very knowledgeable of the Mazda3, and great to work with! Very up front.

Debbie Lugar

Sep 1, 2014

My salesperson was Deana Barnes. Deana was extremely helpful and personable. She was impressively knowledgeable and worked hard to make sure we left as satisfied customers. Great salesperson!

GWC

Sep 1, 2014

Wonderful place to buy a vehicle. Friendly salesmen, great service center and outstanding price for a trade-in.

Aden Oxenreider

Aug 30, 2014

My salesperson was Doug Deibler. We had a pleasant experience with Doug, the process was easy and enjoyable. Thank you so much to Lancaster Mazda.

Brian

Aug 30, 2014

Work with Elliott and he did a great job from the beginning. I would recommend working with Elliott as well as Lancaster Mazda in the future.

njk5080

Aug 30, 2014

Deana was very helpful and knowledgeable about the Mazda3 and was a pleasure to work with. As a first time buyer, she made the process very enjoyable!

Satisfied buyer

Aug 29, 2014

Elliot Edison was reason we decided to come to Lancaster Mazda. We have purchased a few vehicles from him, and we value is experience and knowledge of the vehicles. He was/is friendly and informative on all aspects for the vehicles/purchase. After our latest purchase of a 2015 Mazda Crx-5 we are very satisfied how he handled the purchase from start to finish. We have a choice of places to buy our next car, but because of him we will buy our next car with Elliot. The ultimate professional !! Thanks Elliot, Ralph Sierra

Todd Kennedy

Aug 28, 2014

My salesperson was Doug Deibler. He was friendly, efficient and professional. He made the experience easy and enjoyable.

Alyson and Sam

Aug 27, 2014

We bought our vehicle from Elliot Edison, and would recommend him to anyone in a second. He was friendly, personable, and knowledgeable about cars. He is someone you can definitely trust to lead you in the right direction! The whole experience went very smoothly. We love the car and are very happy we chose this dealership!

SHAZAAM!

Aug 27, 2014

I walked into Lancaster Toyota Mazda Scion in search of a 2012 used Mazda CX-5.... dead set on buying USED and not NEW. I was greeted by a charming man by the name of Elliot. However, Elliot only sold NEW cars! Well, he won me over! I now have a 2015 Mazda CX-5 and am loving it more and more each day! Elliot was kind enough to act as an intermediary between all departments from the choosing of the vehicle, the purchase, the detailing, to the maintenance and mechanics. He was patient and knowledgeable. I appreciated his one on one time!

New Mazda Owner

Aug 26, 2014

Let me preface this review with the fact that I have had a couple of poor service experiences at Lancaster Toyota that had me a little skeptical long before I showed up on the lot to look at Mazdas. I am also a research junky and would never in a million years make an emotional purchase decision or pay more than I thought I absolutely had to for a car. With all the information available online, there is no excuse to make a quick decision on a new car. I come armed with all the information about a car and the price I'm willing to pay long before I ever talk price. I feel it's important to see what the salesmen actually know about the cars they are selling and how much BS they sling from the outset. Elliott Edison at Lancaster Mazda did a good job of not trying to oversell me on anything. I was waffling hard on which trim and color of the Mazda 3 I would prefer and still looking at the Ford Focus as well. Elliott gave me the space I needed to make the decision on my own which is why I decided I would give him my business as long as the price was fair. When I finally decided on a Mazda, I presented an offer I thought was fair and that's when things got a little ugly. The counter offer was a lot higher than I expected and I felt they weren't taking me seriously. I was upset and I demanded the absolute lowest price from the sales manager. The number they gave me was still too high IMO, so I shopped around to other dealers within 100 miles. In the end, the Lancaster Mazda price was fair, and only a slightly higher than the lowest price quote I received. Considering the time I had already invested with Elliott and the fact that he was being straight with me, it was only fair that I give him the sale. While I wouldn't rate my car buying experience as perfect, I believe Elliott did as good as could be expected with me. With proper research and patience there's no reason why you can't get a fair deal at any dealer. But being happy with the salesman and at least content with the final price is what seals the deal. Based on my experience I would feel comfortable recommending Lancaster Mazda and Elliott Edison to anyone.

Toyota Fan

Aug 26, 2014

We love our 2014 Toyota Highlander. Judy Tucker of Lancaster Toyota has been the perfect salesperson. We have purchased several vehicles from her and she has been excellent every time.

BET from the Two Toyota Household

Aug 25, 2014

We had a great experience, Kohei Watanabi was wonderful and very knowledgeable. We have now become a two Toyota household and when my husband is ready to buy a new Tacoma, I'm sure we will look back at the deals available and Lancaster Toyota.

Patsy from PA

Aug 25, 2014

Judy Tucker was the representative for the job. She helped me get the car for me and made sure I was able to get the type of financing that was right for me. At Lancaster Toyota Mazda Scion they are ready to help you find the car within your budget and providing great Customer Service. She even found my glasses I left there and they were in the car I was meant to buy!

Robnwendie

Aug 25, 2014

After a thorough study of the various 2015 Hybrid SUV models, we chose a Mazda CX-5 as our new vehicle. Our buying experience was most pleasant. Elliot Edison, our sales representative, was terrific with us! Never once in the process did he (or anyone associated with the dealership) present themselves in a pushy, rude, or intimidating way. We were given all the time and support possible for us to make our purchase decision. It felt very comfortable doing business with Mr. Edison and the other staff at Lancaster Toyota Mazda Scion. We would recommend them VERY highly to any prospective buyers of a Mazda product!

Val & GrEg Faiola

Aug 25, 2014

My salesperson was Doug Deibler. Doug was very helpful and did not pressure us at all even though we are hooked on Mazda. This is our 2nd Mazda. Will recommend LTM to our friends & family.

PB in PA

Aug 23, 2014

After researching on the internet, we were not able to find used Toyota Highlanders in York County. We decided to drive to Lancaster and were delighted to discover Lancaster Toyota Mazda and Brad Allen. Brad showed us his available Highlanders, answered our many questions, and helped us negotiate the deal to trade in our sedan and move up to an SUV. He was friendly, courteous, and helpful. We have previously purchased a Toyota in the past. We look forward to the same experience and reliability with our 2012 Toyota Highlander.

michael and marcy goehrig

Aug 22, 2014

We were looking at 3 different brands of cars. The thing that brought us back to Toyota was our sales rep, Judy Tucker. She was so pleasant and made the experience of purchasing a new car, after 16 years, very enjoyable.

patsy mcBride

Aug 22, 2014

She was excellent, patient, and knowledgeable in helping me find the car for the right price for me. Thanks!

Carol Roten

Aug 20, 2014

My salesperson was Doug Deibler. Was very knowledgable, friendly, patient; was able to get the car in the color I preferred. I always recommend this dealership to my friends because of the service. Thank you.

Dutchey

Aug 19, 2014

I just purchased my 4th Toyota / Scion car from Bill Bock and could not be more pleased: both with the sales experience and also with past service. I drove home knowing the ins and outs of the features and also with a follow up appointment. The car was clean and the radio dials were pre set!

Blake

Aug 16, 2014

Lancaster Toyota Scion Mazda is an excellent dealership. I would recommend them to anyone. All of the personnel that we dealt with were extremely courteous. Logan Hutton was the sales person that we dealt with and he was very knowledgeable of the Toyota automobile. He spent a lot of time explaining many of the controls. The finance personnel were also very helpful.

Michael Fink

Aug 14, 2014

My salesperson was Doug Deibler. Looking for a new car, stopped in York where I live and felt comfotable, stopped at Lancaster Mazda on my way home for a customers place and found what I was looking for at the right price. Staff very nice and informative.

Christine Campbell

Aug 13, 2014

My salesperson was Doug Deibler. Friendly, helpful, took time to explain before and after the sale.

Mark Heatley

Aug 11, 2014

My salesperson was Doug Deibler.Doug was very straight-forward and did not try to pressure me at any time. He is knowledgable and kept me informed as much as possible.

Newcx5ownernikos

Aug 11, 2014

I recently became one of the luckiest purchaser of a vehicle. I have bought several vehicles over the years and I don't ever remember having a pleasurable experience until I went to Lancaster Toyota Mazda. The dealership is wonderful and actually made buying a new car so easy, I wish I could buy two. Not only was the dealership awesome, but the professional and friendly staff was absolutely perfect. Elliot Edison is a real stand up world class salesman who keeps his word and will try as hard as he can to get you a great deal on a great car at a great dealership. He has been in this business long enough to know how to take good care of his customer and clearly takes pride in making the experience a good one from start to end. He has a very unassuming and honest way of doing business which is refreshing to see. He went above and beyond any expectations I could have had. He even contacted me on his day off to keep me in the loop. I recommend doing business with these guys if you want a good deal you can feel good about. I cant express enough how amazing this place is. You have to go there yourself and experience it first hand to really understand how decent they treat you.

John & Linda Kohr

Aug 10, 2014

Judy Tucker was our Salesperson and she was Great.

john and linda kohr

Aug 8, 2014

Our relationship with Judy Tucker was wonderful as always. It's a pleasure dealing with her, Number 1 all the time.

William Condie

Aug 7, 2014

My salesperson was Doug Deibler. Very nice staff; helpful in answering questions and very simple process from start to finish. Thanks!!!

Ronald J Gilbertson

Aug 6, 2014

My salesperson was Doug Deibler. service was exceptional. doug has helped me with 2 cars now and i will continue to seek his service for myself, family, and friends. Staff was great and overall experience was fantastic.

Dave Hartman

Aug 4, 2014

I just bought a new Toyotas tundra from Lancaster toyota and the buying process could not have been better. I was in and out in one night after getting a notice that they needed used trucks and could get me in to a new one with little or no added costs. In fact my payment is less than the payment per month was on my old truck that was 21/2 year old. Nice job Toyota.

Lauren Dufault

Aug 4, 2014

My salesperson was Doug Deibler. Everyone here was very helpful and accommodating. It was a wonderful car buying experience. It was truly refereshing.

James from Lancaster

Aug 2, 2014

Came in to look at the RAV4 and loved it! We had Bill Bock as our salesperson...what an experience! No pressure sales and he knew the product. He made car buying so easy. Recommend him to everyone. Thank you Bill Bock and Lancaster Toyota.

Nancy Enders

Aug 2, 2014

Thanks for a great car shopping experience! AGAIN!!

Jack and Sharon Yoder

Jul 31, 2014

My salesperson was Doug Deibler. Doug was very knowlegeable about our CX-5 Sport, patient about how all the features operate, and thorough in finalizing the deal. A great experience at Lancaster Mazda.

Jeff Weidman

Jul 30, 2014

My salesperson Doug Deibler. Sales team was nice and friendly and not pushy.

larry and lois kauffman

Jul 30, 2014

stopped in at Lancaster Toyota to check on a pkup And met Judy Tucker a wonderful sales person I agreed to lease a new pkup There happened to be a red camry on sales floor and my wife fell in love with it and we ended up leasing that as well

Author

Jul 29, 2014

I bought my used 2014 vehicle from them after two visits. The deal was finalized on the phone and had the check from my bank on hand when I arrived to pick up the truck. Upon my arrival I was then notified that they price was $28.00 off and they asked me for this. Personally I didn't care much about the $28 but really would have expected a dealer focused on customer satisfaction on a 30k sale would not even mentioned their mistake and absorbed it. I was irritated. No promises or mention was made of this, but the vehicle had less than a 1/4 of a tank and the inside was not cleaned. The outside was simply sprayed down. I was just surprised. I have bought many cars, some from big time dealers like this one and some from shady little lots. Every vehicle from a big time lot had been detailed and full or fuel. Every vehicle from the shady little lots were empty and not detailed. It was also required that I provide a $100 deposit just in case my very reputable bank did not provide the title for my trade in. Again, I was a bit irritated but agreed and moved on. Two weeks later I was called to provide my credit card number to process the refund. As you know this takes a few days to process returns and instead they charged me $100 so now I get to wait to get a $200 refund. I will be very glad when I am done dealing with this place. The new model will be out in 2016 and I will certainly take my business to Bobby Rahal toyota where we bought my wives corolla and they were fantastic.

Rebecca K

Jul 29, 2014

First choice for buying a car, walked in just looking, drove four cars and driving away with a new 2015 Mazda. Elliott Edison was calm, knowleable, and made buying a car less stressful, he helped me work thru the process of which car worked for my lifestyle. Overall excellant customer service from everyone here in East Peterburg, Pa - Lancaster Toyota Mazda. Will be a repete customer.

Kate Brubaker

Jul 26, 2014

My salesperson was Doug Deibler. was a good experience for buying a car, no pressure, friendly folks, eager to show you every little gizzmo a car has

Jen

Jul 21, 2014

I am one who holds on to a vehicle forever, so when I was ready to trade my 2002 car in I was a little nervous and hesitant. I made my rounds and came back twice to Lancaster Toyota Mazda. I was impressed with the Mazda CX5. I decided not only did I love the vehicle but I enjoyed working with Elliot Edison. He made it a pleasant and less stressful experience. He explained everything with enthusiasm and alot of knowledge. I hope to have alot of fun years driving my Mazda. Thanks!

KimJ

Jul 21, 2014

Lancaster Toyota Mazda is an excellent dealership. My sales person, Doug Good, is a pleasure to work with. He is knowledgable and truly listens to find out exactly what you're looking for. I recently stopped in there, with a price range and general vehicle idea in mind, but they didn't have anything in stock that matched by criteria. Instead of pushing me into buying a vehicle I couldn't afford or didn't really prefer, we agreed to keep checking back with each other. The next week, we found exactly what I was looking for, in the appropriate price range, and I couldn't be happier with my purchase. If you're looking to purchase a used car, I would highly recommend DOUG GOOD and the LANCASTER TOYOTA MAZDA team!

Mandy Koester

Jul 21, 2014

My salesperson was Doug Deibler. Was 2nd time with Doug Deibler. Great service and friendly atmosphere. Highly re3commend no hassle buying here at Lancaster Mazda.

Allen and Susan Mellinger

Jul 19, 2014

My salesperson was Doug Deibler. He did a great job!

Megan Warfel

Jul 19, 2014

My salesperson was Doug Deibler. I enjoyed how efficent they answered all my questions and got me in my new mazda!

Carrie Cheston

Jul 12, 2014

My salesperson was Doug Deibler. It's been a pleasure doing business with Doug. I found him to be extremely professional and customer-oriented. I feel Doug/Mazda went above and beyond to when negotiating price of vehicle. Will definitely recommend Doug and Lancaster Mazda to friends and family.

Gai Jordan-Luszczek

Jul 12, 2014

My salesperson was Doug Deibler. Doug was very helpful with all my needs. He was very honest and upfront with any questions that I had. If he did not have the answer right away he made sure he got the answer and followed up with me. There are a few things that we still have to complete, but I confident that all will be completed by Doug. Thank you very much Gai Jordan-Luszczek

James K. Crouse

Jul 12, 2014

Elliott Edison was our sales associate and he lived up to the reputaton of Lancaster Toyota Madza and our prior experience with this store. We purchased a pre-owned vehicle here about 10 years ago and did not hesitate to come back to purchase another at this location. Would recommend Elliot to friends/family. Nice guy, knowledgeable and orgainized.

Loving My New Camry from Lancaster Toyota

Jul 11, 2014

If it were not for the Deb from internet team of Lancaster Toyota and a 3rd party recommendation, I would not have ventured to your location. Then when I was there, Mark Sweigart did a very good customer oriented sales approach that ultimately was very persuasive. The integrity of your repesentatives and the qualify of your product with competitive pricingall lead to my decision to purchase from Lancaster Toyota.

SUZANNE AND JIM GOLLOGLY

Jul 11, 2014

Judy was very informative and really took the time to explain all the features. One of the best salespersons we have dealth with on buying a new car. James F. Gollogly Suzanne J.D Gollogly

William Reiner

Jul 10, 2014

My salesperson is Doug Deibler. Doug did a great job in selling this car to me. He was always available by phone or text and showed geniune appreciation for my business. He treated me with respect and I couldn't be happier with the process.

Dennis Miller

Jul 9, 2014

On 6-30-14 I had my Fiances 2011 Toyota Corolla S to be maitenanced for its 50,000 mile intake oil change tire rotation by Miguel Delgado,the issue was brought up to parts and service manager Steve Plank that on a prior maintenance visit there was 200.00 cash taken out of the glove box and the glove box itself was broken into Steve did not address this issue. After having the vehicle maintenance on the 30th the same day I had to take the vehicle to another garage because the driver side wheel was making a metal on metal noise also they discovered the tire inflation to be 6-8 pounds over inflated. On 6-31-14 I took the vehicle back to Steve Plank told him about the metal on metal noise in the driverside front wheel, also about the over inflation of the tires. Steve did not offer us any discount coupons to be used during our visit he also told me I will have the vehicle put on the lift by the mechanic to see what the noise is. Later Steve came to get me to take me into the mechanics shop for the mechanic to explain to me what may be causing the metal on metal noise. I am GMAC certified when a customer comes in with a complaint you take them right into the mechanic shop while the wheel is being taken off and checked not after the fact, that was a staged sceen the mechanic had plenty of time to fix what ever was wrong with the vehicle and cover up any signs of negligence. The mechanic tried to tell me they found nothing wrong with the wheel, but he fixed the problem without me knowing it because when I left the vehicle did not make the sound any longer. I had the noise documented somewhere else before returning to Toyota so I would have proof that the incident was covered up. I want my Fiances money reemburssed back to her I want Steve Plank to be corrected for his mistakes. Thank You Dennis Miller

Erica Reighard

Jul 9, 2014

My salesperson was Doug Deibler. I would highly reccommend him to any of my friends or family. He was very nice and efficient which was very appreciated. I would buy another car from him in the future.

St even R Christian

Jul 9, 2014

My salesperson was Doug Deibler.and, Craig herr, had a great experiancem here. they bwer verym polite and courtious. learned a lot about our new car from the test drive. was very informative and ovel all would recommend them and this dealership mto anyone. also they got the ezact car we wanted in 24 hours...

Kristin Moore

Jul 8, 2014

My salesperson was Doug Deibler... I was very pleased with the level of service at the dealership from all personnel. Doug was very knowledgable about the car and made sure that I was aware of everything the car had to offer. Overall, I had a very good experience while purchasing this car.

Steve and Barb Burnight

Jul 8, 2014

We were refered to Elliott by a complete stranger, We got talking while pumping gas. He had only good things to say and gave us Elliott's card. Elliott answered all our questions and was very informative. It was a stress free experince and we are looking forward to driving our new car.We would recomend Elliott to our friends. Thank's Barb and Steve Burnight

Groff17566

Jul 7, 2014

I am excited to drive my new MAZDA CX5 and hope to get many years out of it. My sales rep Elliott was great and very knowledgeable of vehicle. He was very helpful going over car, getting me a great price and stayed within the payment I could afford. Thank you!

Jo Vanwyk

Jul 7, 2014

My salesperson was Doug Deibler. My experince today was extremely positive. I am very impressed with how friendly everyone was and how they made me feel special. Thanks for making my car buying such a pleasure.

Happy Tacoma owner

Jul 6, 2014

I began my process by contacting Lancaster Toyota Scion through the internet. Their internet sales staff answered all my questions and sent me the appropriate information to assist me with my research. Once I decided what vehicle I wanted, they notified me when a vehicle was located with the packages that I wanted was found> The internet sales staff assited me with scheduling a test drive. At the test drive I met with salesman Joe McGroarty. Joe was easy to work with and we closed the deal the next day. I bought a new Toyota Tacoma double cab with the off road package. I was given fair value for my trade in (which I had bought new from this dealsership 12 years ago). The financing staff at Lancaster Toyota Scion found me a better interest rate than I was able to.

Kay

Jul 6, 2014

I just purchased a "14 Rav and love it. My agent was Aaron Galmarini and as usual he was very kind and courteous. He will always be my rep. for a new car. The dealership is A # 1 and the service dept. is phenominal.

anne drummond

Jul 5, 2014

I have worked with Judy Tucker for many years and she is always kind and very helpful. I will definately come back!!

Pam Clark

Jul 3, 2014

I recently purchased a 2014 Rav4 from Lancaster Toyota, Mazda, Scion in East Petersburg Pa. I would definitely recommend them if you are considering a new or used vehicle. I dealt with Aaron Galmarini and Donald Nolt. They were very kind, friendly, courteous.

T and E Heritage

Jul 2, 2014

We had an excellent experience at Lancaster Toyota Mazda on Memorial Day. From the moment we walked on the lot, Rick Hershey was there to answer questions for us and help us to find the right vehicle for our needs. Rick went the extra mile for us to make everything acceptable to us, and we are grateful for all he did to help us. He made the purchasing of our Toyota Highlander a really good experience!

Jim enjoying my highlander M.

Jul 1, 2014

Mike Forney very courteous and easy to talk to. Everyone easy to deal with, no high pressure. Will come back again if looking for another vehicle!

LOsang

Jul 1, 2014

I just bought my first car after graduating college, and the service that Elliott Edison provided was very helpful! He covered everything we needed to know without overwhelming us and left us with an awesome car!

lou

Jul 1, 2014

I purchasd a new mazda 3 from josh wright he was very friendly and helpful so where all the managers, also they have a very nice and clean facilities

Alsu Talipova

Jun 30, 2014

My Salesperson was Doug Deibler. Great Service very knowleadgeble personnel. I would definetly recomend this Dealiship to my friends. Really loved our Salesperson Doug very thorough very detailed and answered all of our questions. We never felt any pressure which was the greatest expereince. Thank you so much Doug!!!!

TONI NOLT

Jun 30, 2014

MY HUSBAND DOUG AND I LOVED OUR EXPERIENCE WITH THE DEALERSHIP AND SALESMAN ELLIOTT EDISON. HE MADE IT FUN BUYING A CAR AGAIN!

Damon Bronstetter

Jun 28, 2014

My salesperson was Doug Deibler. Over all buying process was quick and easy.

kaylamb

Jun 28, 2014

My dad and I went to Lancaster Mazda last weekend so that I could purchase my first new car. I endeduup buying a 2014 Mazda 6. So far one of the best choices I've made. The car runs ssmoothly and has all the features I hoped for. The service we received couldn't have been better. Josh Wright was our salesman. He was so friendly and helpful. He made my first time car buying experience enjoyable. The staff was knowledgeable and it was clear that customer service was important to them. I would recommend this dealership, salesman and vehicle to anyone!

Lori Clark

Jun 28, 2014

I had a great buying experience with Judy Tucker. She promptly answered all of my emails, texts, and phone calls while I was preparing to purchase. She helped me get a great price and I am thrilled with my new Toyota Corrolla.

ALFRED AND SUSAN

Jun 27, 2014

This was our first stop at a dealership to begin comparing products and prices........we never got past this Mazda dealership, because of Elliott Edison's degree of professionalism, knowlege of the product and his ability to explain the various features of the Mazda CS5. He was courteous and charming and we hardly knew the time was passing. We purchased this vehicle on Elliott's strengths and obvious integrity. We cannot WAIT to tell our friends!! Alfred and Susan Leonard

Debra Eshleman

Jun 27, 2014

Not the best first impression. We were asked to come back later. However, upon talking to the sales manager, Rick Regan, this was resolved by having the top sales person help us! Judy Tucker did an outstanding job keeping up informed along the way.

Cheryl Horn-Phillips

Jun 24, 2014

My salesperson was Doug Deibler. Very thorough, efficient and not pushy.

Paul Wallace

Jun 23, 2014

I had a wonderful car buying experience at Lancaster Mazda with Elliott Edison. He was very informative, took the time to answer all of my questions and concerns, and made me feel more than comfortable with my decision to buy my new Mazda 3. If you are in the market for a Mazda I would highly reccomend Elliott. He will take care of you. Even if you don't know what you are looking for, take the time to check out this great dealership. I was very pleased with the whole team here at Lancaster Mazda.

A loyal Toyota customer

Jun 22, 2014

Another excellent experience buying a new car at Lancaster Toyota. Bill Bock and I quickly reached a fair value for both trade in and purchase price.

Jeff

Jun 22, 2014

Elliot is the best. Great buying experience and good deal.

Jerry

Jun 21, 2014

We have purchased 4 New vehicles from Lancaster Toyota, the last time a 2014 Toyota Highlander Limited, Each time we have requested Joe McGroarty as our sales Rep., because He will go out of his way to help you find the vehicle you want, and then do whatever it takes to put you in that vehicle, we have always gotten the best deals possible with Him, I highly reccommend Joe if you are looking for a new Vehicle, He is the best new car Sales Rep., I believe that Lancaster Toyota has. Thanks Joe for going above and beyond the call, so that once again we can say we will remain a true and loyal customer to Lancaster Toyota.

Michelle Farnan

Jun 21, 2014

My salesperson was Doug Deibler. He was friendly without being pushy. Very informative and patient with the process.

Thomas & Hannah Kohl

Jun 21, 2014

My salesperson was Doug Deibler. He was very responsive and knowledgeable. He made the buying process very easy - no haggling or pressure. Coffee selection was excellent.

Joseph

Jun 20, 2014

Ellioot was always good to work with and provided excellent service.

Beth Arnold

Jun 19, 2014

Judy Tucker facilitated a pleasant buying experience along with Jason and Kelly.

Dawn Sattizahn

Jun 18, 2014

From start to finish our entire buying experience starting from the internet through the actual sale was handled professionally and flawless! Geoff Hatcher at Lancaster Toyota Mazda Scion was incredible, as well as having a very attractive accent!!! A++++++++

KS in ELANCO

Jun 18, 2014

VEry appreciatuive that elliot found the car I wanted - Manual Mazda3 GT. MAny Thanks.

Stephen and Mary Anne Weber

Jun 18, 2014

My salesperson was Doug Deibler. Douig was very helpful, strightforward and gave a better explination of the car and functions that the other two Mazda dealers we tried to buy a car at.

Jeff and Deb Sensenig

Jun 17, 2014

We had a very good experience buying our first Toyota at the Lancaster Toyota Mazda Scion Dealership. Jason Young was our salesman and he did a very good job.Very polite and professional. He was not pushy and he let us take a moment to walk away and think before we made our decision. He even sent us to lunch and gave coupons for free sandwiches at the cafe across the street.

Mark D

Jun 17, 2014

We were looking at the 2015 CX-5's at Lancaster Mazda and had the good fortune to meet and purchase one from Elliott Edison. I have bought many cars throughout the years and have never had such a thorough and polite salesperson. He also gave us a great deal! I would very highly recommend Elliott if you are looking for a Mazda. He is totally experienced and knowledgeable. Ask for him and you will see what I mean!

Viviana M.

Jun 17, 2014

I drove from Berks county to Lancaster to Lancaster Toyota Mazda Scion to buy my Toyota Camry and it was worth. The service was great. The buying process was easy and I found the car I was looking for after loosing my car during the hail storm a month ago. Teresa was great and I will go back to Lancaster Toyota with no doubt for my next car. I did not feel any pressure during the process and I was offered many options until I found the car I wanted.

K. Hosler

Jun 16, 2014

Went to Mark Sweiigart to buy a new Toyota Tacoma. From the moment we walked in the door we were treated with respect. We were very impressed with the fact that we did not have to haggle numbers. They did not waste our time. I would recomment this dealership and our salesman Mart Sweigart to our friends

Steven Gehret

Jun 14, 2014

My Salesperson was Doug Deibler. Excellent customer service and knowledge of car.

Mary and Richard Mikus

Jun 13, 2014

My salesperson was Doug Deibler. He was very friendly and knowledgable in answering all of our questions. We were extremely happy with our experience at this dealership and will return for our future car needs.

Max Faust

Jun 11, 2014

My father bought a toyota in feburary, and then my sister bought one in april. Now i am buying one, judy, logan, and ruben were very nice and helpful.

Meredeth Lefever

Jun 11, 2014

My salesperson was Doug Deibler. Great overall experience

J-Ha

Jun 10, 2014

Mark Sweigart did an amazing job at getting me the car I wanted at the price I wanted. I had been shopping for a specific color of Highlander for a couple of months. Lancaster Toyota Mazda Scion was one of only two dealerships in the entire state that had the color. They have great prices and are willing to negotiate. Couldn't have been more pleased with my buying experience!

Rebacca Bacharach

Jun 9, 2014

My salesperson was Doug Deibler. The only minor issue I had was when the vehicle i wanted was located it took about a week to actually get the car and that was out of his control in that the dealer he was getting the car from did not actually have the car on his lot.

Maria and John Solberg

Jun 8, 2014

Our experience at Lancaster Toyota was very pleasant. This was our 2nd purchase there and again the personal attention and time given to us by Joseph McGroarty was excellent. He was informative and exerted no pressure as we took our time in making an important decision. Thanks again Joe!

Tim and Gwen

Jun 8, 2014

We were very impressed with our car buying experience from all the people we met at Lancaster Toyota Mazda Scion. This is our first experience wit the dealership. From our first conact with Deb, to the very end, we were treated as respected customers. . We will return and encourage others to experience the friendly atmosphere. Our salesman, Josh, was very knowledgable and patient with us throughout the entire process. There was never any pressure on us to make a decision. Car buying the way we like it!! Thank you all for a very pleasant experience!!

Phyllis Stroh

Jun 7, 2014

Judy was a perfect contact for me. Very friendly, able to answer my questions, provided information and demonstration. No pushy sales, just what I asked for. She worked professionally to make the best possible deal for myself and Toyota. Very positive experience and very much appreciated.

Teresa Frantz

Jun 7, 2014

My salesperson was Doug Deibler. Doug was very friendly and informative and made the car buying experience a positive one for me.

John Demko

Jun 5, 2014

judy did an excellent job again. This is my second vehicle from Judy. I will send my friends.

Gene Denlinger

Jun 4, 2014

My salesperson was Doug Deibler. Everything was clearly explained.

CHARLENE AND MICHAEL ABBOTT

Jun 3, 2014

BILL WAS VERY PATIENT WITH US IN OUR NEW CAR PURCHASE. wE WERE PART OF THE UNUSUAL HAIL STORM THAT CAME THROUGH AND WE WERE NOT IN A BUYING MOOD. BILL AND HIS WIFE DEB TOOK MUCH INTEREST IN OUR STORY AND WHY WE WERE HAVING TO BUY A NEW CAR. WE THANK THEM AND KELLY AND HER TEAM VERY MUCH FOR THEIR TIME AND PATIENTS IN THIS PURCHASE.

Alyssa Jacunski

Jun 2, 2014

I bought a Corolla at Lancaster Toyota from Donnie Raudenbush. He was very helpful and knowledgeable about the car and all of its features. The buying process was easy.

JGivens

Jun 2, 2014

This was our first time purchasing a Toyota. My husband wasn't really interested in looking at the Tacoma and taking it on test drive...he wanted a full-size truck. The truck itself was impressive and a good fit for our family/budget. What really helped my husband make the decision was the salesman we worked with...Jon. He was knowledgeable, friendly and didn't pressure us in any way. Sometimes as a woman, I find that salsmen tend to speak directly with my husband and leave me out of the conversation. Jon did not do that, in fact, he made sure he included our daughter as well. It's only been a few days, but I find myself loving this truck as much as my husband does. The negotiating and final paperwork process were simple and despite having a tight schedule, Jon took the time to make sure we completely understood the functions within our truck. This was not our first new car purchase, but it was by far one of the best. When it's time for us to trade in our other car, we will be revisiting this dealership. I would also recommend emailing Deb about their internet pricing. I emailed all the local Toyota dealers and Deb gave me answers immediately...she didn't tell me we needed to come in for a test drive before giving us a price quote. And most important of all- her price was the best! I get the impression that the employees at this dealership really enjoy their jobs and work well as a team. I'm in sales too and know the importance of everyone working together, after all you only get one shot at making a good impression!

Sher

Jun 2, 2014

Recently purchased a 2014 Highlander from Mike F. Everyone was helpful, courteous and attentive. Mike F. was great to work with, and addressed all questions. Previously owned a 4 Runner and returned for the same vehicle quality.

Harry S.

May 31, 2014

My salesperson was Nancy, who told me she was fairly new in this sales position. She was very friendly and helpful. If I had a question or concern to which she did not have the answer, she knew where to go for the response. Rick, her manager was great also and went out of his way to allow Nancy to drive me to my home so that my wife , who was not with me at the dealership, could see the vehicle and give her inputs. My only disappointment was the fact that I would have had liked the Michelin tires switched for Bridgestone, which the manager was not willing to do. I know it was short notice on my part, so I did not argue the point, However, if I buy at that dealership again, the unwillingness to make the switch would be a deal breaker. Overall though, my car buying experience was a pleasant one a Lancaster Toyota .

KIMBERLY LEIBFRIED

May 31, 2014

Elliott Edison was very knowlegable about the car I bought & very helpful showing me all the features. I would send anyone to him to buy a new car at Lancaster Toyota Mazda. I got the 2015 cx5 awd & I'm very excited about it.

May

May 31, 2014

Service and pricing was great!!!. Everything was great. Glad they no longer have those add on stuff that you had to buy. ;like protection. Bill Buck did a good job. Love my brand new car!!!!

Robert and Lauran Bloomer

May 31, 2014

Purchased a 2015 CX-5 from Elliot Edison. Very friendly and worked hard to get us the deal we were looking for. Sales and service facilities are really nice and they had a good selection of vehicles in stock including the exact model with the options we were looking for. Definitely recommend Lancaster Mazda to anyone looking for a new or used vehicle. Make sure to ask for Elliot. You can tell he has the experience, knowledge and really takes his time to ensure a great buying experience.

Dominick Campagnola

May 29, 2014

Service and pricing was much better then when i was here 7 or 8 years ago. Everything was great. Glad they no longer have those add on stuff that you had to buy. ;like protection and pin stripes. Judy did a good job.

Ronald L.Matterness

May 29, 2014

Over years, We have bought a Mazda, A SantaFe. 2 Rav 4,s 1 Camry, and leased 3 Corollas from Lancaster Toyota . Why would we go somewhare else ? Harold Troupe is not only an excellent sales person, but a friend .that looks out for us as buyers.Your entire operation is to be commended for your dedicated trust in the county.The new buildings , New Service Center is the State of the Art for buyers. We never had any issues to speak of . Harold takes his job seriously, and We look forward to working with him as our needs arise .It will be hard to replace him when he retires The newly designed Corolla is the best vehicle I ever put in my garage .

Joseph Rudy

May 28, 2014

Great friendly service, and easy to work with Elliott Edison along with a reliable and quality car.

Lori Ecker

May 28, 2014

Judy did a great job of getting the car we wanted at an acceptable price for our family. .We have been toyota customers for 30 years and will continue to keep coming back for our new cars. Our son and his wife have both purchased new toyotas here in the past 3 years so the tradition continues!

Jim Peterson

May 27, 2014

I enjoyed the process and everyone I dealt with was extremely competant and knowledgeable and again...efficient.

Bob Gould Jr

May 26, 2014

Judy is an EXCELENT sales Rep, very Caring and friendy i would recomend her to anyone. she DESERVES a raise!!!! Shes an asset to your company and you would suffer to ever see her go!!! Sincerly Robert M Gould Jr.

kathy sizemore and jeff pijanowski

May 26, 2014

Judy Tucker, our sales rep, takes in all information that pertains to the sale. And then she comes back with the number that we need. We never felt pressured at all!

Ben Gainer

May 24, 2014

My salesperson was Doug Deibler was unbelievable. My fiance leased a vehicle through Doug not more then 2 weeks ago. I was so pleased with the amoutn of care that he put fourth that I purchased a Mazda as well. His overal knowledge of his business shows and you get hands down the best service available. I will continue to go through Doug when I need a vehicle!

Beth Diehl

May 24, 2014

My salesperson was Doug Deibler. I had a very stress-free car buying experience, not having had to purchase a car from a dealership in many, many years. I appreciated the time taken to provide explanations and the courtesy extended.

Tonya West

May 24, 2014

I just finished up purchasing a 2014 Toyota Corolla S Premium from Bill Bock! WOW what can I say other than if you want a wonderful car buy a Toyota and if you want EXCELLENT and attentive customer service go to Lancaster Toyota and ask for Bill Bock!

Robin

May 20, 2014

When it came time to give our 2003 Camry XLE (140,000 miles and in terrific condition) to our son,we contacted Harold Troupe in search of a new car. Thirteen years earlier, he helped me find my first "non-Mom van." This time, my husband and I met Harold expecting to make a great deal on another Camry....but, the Rav-4 caught my eye and soon we were exploring options for either vehicle. I appreciate Harold's ability to objectively provide all necessary information while all the time, listening to us and understanding features/options which were and weren't a priority for us, to help us find exactly what we wanted!

MIchelle and Lee Fuhrman

May 17, 2014

Lancaster Toyota worked a great deal for us on a new 2014 Toyota Highlander Limited. Judy Tucker was a joy to work with. She was extremely responsive and conscientious during the entire purchase.

John & DIane Cooper

May 15, 2014

My salesperson was Doug Deibler we really enjoyed working with Doug. He was not pushy. He did everything he could to please us. He explained everything very well.. we would come here again.

Miriam and Michael Walter

May 15, 2014

My salesperson was Doug Deibler.He wa very helpful and thourough.

Kristin Brown

May 13, 2014

My salesperson was Doug Deibler Very personable, genuine, and helpful in my search for a new vehicle. He was very knowledgable about all aspects of the car.

sharyn allen

May 13, 2014

Returned to Judy Tucker for another Prius after recommending HIghlander and Scion to my son and daughter in law(which they purchased). Customer service in sales is tip top. Judy worked hard for this sale. Service center is immaculate and efficiently run.

kirkpears

May 13, 2014

I bought a brand new 2014 Toyota Tacoma pick-up. After just a couple weeks, I took off the Dunlop tires and put on Michelin (big difference in ride/ handling). All 4 wheels were damaged from the factory hammering on the wheel weights way to hard and all wheels were damaged with fairly severe marks. Lancaster Toyota acknowledged the damage, but only want to "refinish" the wheels. I do not want a brand new truck with "refinished" wheels. This truck had damaged wheels when I bought it new and only discovered it 2 weeks later when I put the Michelin on. Steve Plank basically gave me a "take it or leave it" attitude, and I am not going to accept that. I now find it necessary to meet with a lawyer, time will tell.

william sherman

May 10, 2014

Both salespersons Judy & Gregg were excellent including the sales manager. Would definitely recommend anyone to give them a try. First time in buying a new car I didn't have to haggle the final price especially with my trade in.

PAIGE MECKLEY

May 9, 2014

I came into the dealership just to get some information and see what I could do to get into a car with my name on it. And Judy was the most helpful dealer I've dealt with! Everyone was so nice and informative and now I get to drive home in my brand new 2014 Scion tC!

Andrew Kintzi

May 8, 2014

My salesperson was Doug Deibler. The whole new car purchase process was very easy and friendly. I wasnt 'sold' anything but I was rather helped to find the right car for my needs and it was priced to fit my needs.

Diana Marley

May 6, 2014

My salesperson was Doug Deibler. I had checked on several Sundays to just look at the cars. I had considered either a Subaru Impreza or Mazda 3. When I checked with my insurance carrier to compare rates I settled on a Mazda as the premium was slightly less expensive. I also was not impressed with the CVT transmission with the one year old Nissan Sentra I was driving and after looking at the 2014 Consumer Reports listing of cars and saw their reservations for the same, it was a deciding factor. Plus I had gotten my 1997 Corolla from the same dealer and was always satisfied with service. Now having actually driven the Mazda 3 Touring, I know where the "Zoom Zoom" slogan comes from. I believe I am going to enjoy driving again with my new Mazda. I look forward to taking a very long drive in my new Mazda just to enjoy driving again!

Iris-York

May 4, 2014

I came to Lancaster Toyota to look for a used Mazda 3...which they did not have. I drove a new Mazda 3 and got a nice tour of the facilities, however, I was looking for a basic model which Lancaster did not have in stock. I was told it could be ordered...however, I went on to look at a Toyota Scion, which I loved but the insurance cost and the monthly payments would make it too expensive for me. I ended up with a Toyota Corolla which is OK and was not really what I was looking for...Salesperson and Manager were really not all that nice...there was not a nice place to sit while waiting for all to transpire and it was a long lengthy process making the experience OK...not really good and not really bad. I would not go back as I felt I was just being "shoved" into a car to get me sold and out and I was the only customer there!!!!

forLainPa

May 3, 2014

Worked with Ben Swift and the process went smooth. No hard sell arm twisting and we appreciate it. Given a fair trade price and we felt as though they worked to earn our business. A lot of places may say that but these guys did it.

Sun Ye Gill

May 3, 2014

The salesperson, Judy, did everything she could to ensure that we were satisfied and happy. We would come again and I will recommend others check out Lancaster Toyota.

Joe

May 2, 2014

This is the 5th vehicle we have purchased from Lancaster Toyota Mazda. This last experience is, by far, the best experience we've had. The personnel (Jason, Pete, Elliot) are friendly, considerate, polite and thorough. They were interested in us as individuals and not just as customers. There was no pressure to make a sale, as they allowed us time to carefully consider our purchase. We really appreciate that approach! Thank you for the way you conduct your business!

Gary and Kelly Miller

May 1, 2014

My salesperson was Doug Deibler. He is/was awesome. I called one day and by the next evening, am driving away in my new car. Can not say enough good comments about the service here- thank you!!

Tracy Korich

Apr 30, 2014

I am a very loyal Toyota/Scion family member, and I am picking up my third brand-new leased vehicle from Lancaster Toyota/Scion. Judy Tucker has always made my experience a fun venture in getting into my new wheels!

HERM KIRCHNER

Apr 29, 2014

I always have a wonderful experience. Judy Tucker Makes it very easy. Kelly in the finance dept. is also great. EVERYONE SHOULD COME TO LANCASTER TOYOTA TO BUY THEIR NEXT CAR.!!!!

Jose Ceballos

Apr 29, 2014

Jeff from Lancaster Used Toyota cars was extremely helpful, caring and did all he could for me to get a loan for myself and for me to take my amazing Camry! thanks a bunch Jeff! Jose'

Josh Long

Apr 28, 2014

Some people go to test drive cars at multiple dealerships before buying and I happen to be one of those people. I don't want to invest into a new car without proper research. I visited Lancaster Mazda back in February to test drive the new 2014 mazda 3 GTS. I was first greeted by Elliot Edison while I was looking at the new 3 and explained clearly that I was looking and just wanted to know more and possibly test drive. His response was simply "No problem I'll gladly help you". After spending a good hour talking about the car and a short test drive I let him know that I wasn't going to buy today maybe in a few months but after showing that it was no pressure and being very nice about my situation I said I would definitely be back. I've visited other dealerships and no salesperson even bothered to put even a fourth of the effort that Elliot did to make me comfortable with a no pressure environment and just be very informative and patient. True sign of a real salesman. April 22 I came back to Lancaster Mazda and walked right in and asked for Elliot directly. This time to buy my first new car a 2014 Mazda 3 GTS. I wouldn't buy a car from anyone other then Elliot Edison. He is a true genuine salesman who brings plenty of experience and knowledge to Lancaster Mazda and deserves every bit of acknowledgment for his effort and kindness. After only 3 days he had located the exact car I wanted and ordered the accessories I was after that will be installed this week. I didn't expect such a turn around and an absolutely amazing car with everything I was looking for to the T. It was always very easy to get ahold of him and he always had an answer. I will be back to buy more accessories for my new Mazda 3 GTS and any new vehicles in the future will be bought through Elliot Edison. Thank you Lancaster Mazda for the excellent vehicle and for employing and excellent salesman. You will have more business from me in the future and it's all because of Elliot Edison

SamDes2

Apr 28, 2014

I had a great experience and the dealership worked with me on any issues I had. They didn't have the car I wanted in stock and got it for me in less than a day. I was very happy with the service and would recommend this dealership.

sharon eshleman

Apr 28, 2014

Judy Tucker is a wonderful salesperson who well versed in her products. She is courteous and always smiling which makes you feel comfortable as a customer. Rick Price was absolutely wonderful and treated me with utmost respect. I even got a "HUG"! :) I left knowing I got THE BEST POSSIBLE DEAL. THANK YOU LANCASTER TOYOTA FOR TAKING GOOD CARE OF ME. Sharon

David and Christine Haynes

Apr 27, 2014

We are EXTREMELY pleased with our purchase of a 2014 Corolla. Bruce Konman IS the absolute bestest!! I am a very 'tough' sell. My personality is one of being very direct and do not beat around the bush on anything. Bruce worked graciously with me. Please people dont hesitate to go to Lancaster Toyota and please ask for Bruce. YOU will not be disappointed..TRUST me.

John And Audrey

Apr 27, 2014

We recently purchased a used car from Lancaster Toyota Mazda. The whole process was handled very professionally and we were very pleased with Jason Young our Salesman. He made the whole process very pleasant and answered all of our questions with a smile. We highly recommend Jason and Lancaster Toyota.

Tacomagrl

Apr 27, 2014

This was my first purchase of a vehicle. I am very pleased at how Lancaster Toyota treated me and dealt with my situation. I appreciate the fact that this experience was non pressure. John French was very easy going and understandable, GREAT patience. I will highly recommend Lancaster Toyota to anyone who is looking for a great deal on a vehicle.

"LUCKY "13"

Apr 26, 2014

From my first inquiry about the vehicle I purchased service was five star from beginning to end. 1. Candee Martz--Internet Sales Dept. Instantly responded to my E-mail with extensive info including price, and current service performed on the car. 2. Dave Thomas-Sales Person - Very easy to work with, and willing to work for me in getting me what I wanted. I was treated very respectively, and I was completly satisfied with our dealings. He was extremely well versed and attentative to detail. 3. Curtis Townsley-Finance-Was willing to get the best deal for me and he did. Easy to work with. All of my dealings with Lancaster Toyota Mazda Scion were very positive. Everyone worked to make my purchase easy. It's been 13 years since my last car purchase, and I'll say this. This has been one grateful experience. Thank You to every one involved in making "MY DAY"

Donna

Apr 26, 2014

This is our fourth Toyota Prius we have purchased or leased. Bill Bock at Lancaster Toyota is a particularly great asset to your dealership. Bill went the extra mile in working out a 3rd party sale of our 2013 Prius to some fairly tough buyers and closing the deal while making us feel welcome and appreciated. We have had a great experience in leasing our 2014 Prius.

Eric Heckert

Apr 26, 2014

Judy was extremely friendly and helpful with my experience here at toyota. She was very personable and easy to talk to. She shared some great stories and really stood out to me as a strong and passionate car sales person. I would definitely return to buy a car from her again. Thank you!

kristi robinson

Apr 26, 2014

Judy Tucker was our sales person and made it very easy to deal with Lancaster Toyota!

Craig and Denise Sensenig

Apr 24, 2014

We were given the best service and patience in our choice. The folks here at Toyota were very respectful of us and our decision. They worked with us to make our experience effortless. We came away with a much better deal than the other companies. I highly recommend Lancaster Toyota!!

Dave and Lynn Pytash

Apr 24, 2014

My salesperson was Doug Deibler. Doug was extremely thorough, very efficient and made our buying experience very pleasurable!

Sara Slaughter

Apr 24, 2014

My salesperson was Doug Deibler. He was very relaxed in his approach to assisting me with meeting my needs. No matter what his salary is now, he deserves a raise! :)

Don Eidam

Apr 23, 2014

Purchased a 2014 Corolla LE a month ago. My shopping experience at Lancaster Toyota was more pleasant and informative than at the other dealerships I visited. The staff are friendly and helpful, and my salesperson, Judy Tucker, was extraordinary; it was a joy to interact with her, she was knowledgeable and responsive to my questions, and I got a fair deal. Kudos to Lancaster Toyota, and when my wife wants to replace her car, LT will definitely be one of our stops.Btw, I, age 73, had owned only stick-shift cars until now, although we do rent automatics on our many trips. Yet I have quickly come to like and appreciate the feel and function of the CVT.I always found buying a car to be enervating, stressful, annoying, etc. Not this time. Thank you, Lancaster Toyota and Judy Tucker in particular.

James Wiga

Apr 20, 2014

I am the recent new owner of a very slightly use car Corolla, purchased with the help of Rick Hershey and Pete Bissoondyal. I was treated very well, the deal (in my book) I received was outstanding, and everyone I spoke with was helpful in every way and any questions that arose were answered. I am more than pleased with my experience at Lancaster Toyota Mazda. It was a very outstanding experience. Thank you so much.

Patrice Burkhardt

Apr 19, 2014

This is our third Toyota we have purchased or leased through Lancaster Toyota through Bill Bock. We appreciate the fact that it is not a high pressure environment and very relaxed and enjoyable experience.

Carol Wright

Apr 18, 2014

I enjoyed my time here. I totalled my car and did everything over the phone. JUDY MADE IT EASY AND STRESS FREE!.

Jean Joseph

Apr 18, 2014

During the process of buying the vehicle at this dealership, the salesman, Mr. Elliot Edison acted very professional wiith lots of skills of experience. The customer service Mr. Elliot provided was the primary reason for me to make the decision to buy the car at this dealer. Excellent customer service means lots to me when it comes to invest morning. The service Mr. Edison provided to me is very seldom to find at other dealerships, specially the ones that I have visited during the process.

upsetfan

Apr 16, 2014

rick Hershey did a great job on my deal, of cores I did not want to lose my tundra but was very un happy with the job done on my old truck, due to the recall.

Very Happy Buyer

Apr 16, 2014

Bill Bock from Lancaster Toyota did an excellent job. My wife is handicapped so Bill went above and beyond to help get us, especially her, into the right vehicle. Reuban assisted in the finance side. We've had some financial difficulties in the past and Reuban worked through it to make our purchase possible. Very please with the entire results of the entire purchase. I would recommend Bill, Reuban and Lancaster Toyota to anyone.

Judgeman

Apr 13, 2014

purchased my 2014 Toyota Tacoma "online" from Deb Bock at Lancaster Toyota. I got a great price, and was very happy with the entire process. Would definitely do business with them again. Thanks again, Deb, loving the Tacoma!!

p mason

Apr 13, 2014

traded in tundra, because I feel they ruined it trying to fix the recall order, was very upset.also the rear bumper was rusting off the truck and they would not replace it. so ill try this truck, if anything happends, I wont deal with Toyota again, thank you paul mason

Bill and Christy Runner

Apr 12, 2014

My Salesperson was Doug Deibler. Doug was not your typical sales person, he listened to our wants and needs and made the appropriate suggestions. We're really looking forward to the 40 mpg highway! Thanks, Doug.

Cathy Gardner

Apr 12, 2014

My salesperson was Doug Deibler. Doug did a great job and made our car buying experience the best one I've ever had. I appreciated all the information he gave us and that he worked for us to get us the best deal since we were buying 2 cars. Thanks for the great job! Can't wait to drive my new car!

Courtney Weise

Apr 12, 2014

Ms. Judy Tucker at Lancaster Toyota was amazing, super helpful and friendly. I would recommend this organization to all my friends and family. I was extremely pleased with their service and willingness to worth me. Judy Tucker is truly an asset to this company!!!!

Zulma Morales

Apr 12, 2014

Judy Tucker was awesome in helping us get a new car. She was very informative, very attentive to what we were looking for and from the very beginning she was very professional. My husband enjoyed the trinkets (key chain and the water). We love the Toyota RAV4 and Lancaster Toyota.

Glenda Charles

Apr 11, 2014

Evverybody treated us very well. Judy Tucker did an excellent job explaining everything to us and taking time to help us with our questions. I would recommend anyone to buy a vehicle from Lancaster Toyota and Judy Tucker..

Prius2

Apr 10, 2014

We wouldn't buy a Toyota anywhere else. The sales experience is stress-free and we always know we are getting the best deal. This is our second Prius and we couldn't be more satisfied. As a matter of fact, we sent our mom in to buy one, too!

Robert Doyle

Apr 10, 2014

Geoff Hatcher and the whole sales crew at Lancaster Toyota were more than accommodating and I would highly recommend this group when buying a new or used vehicle. Friendly, down to earth, not too pushy and willing to work with you. Thank you to Geoff and the Lancaster Toyota team for a pleasant experience.

Larry Bicksler

Apr 9, 2014

My salesperson was Doug Deibler and worked with Deb Bach on the internet. What great experience all the way around. Would definitely recommend Lancaster Toyota Mazda to everyone. Doug couldn't have done a nicer job.

Ryan Landgraff

Apr 9, 2014

Process went smoothly. Make sure you read the Toyota Pledge - they do their best to live up to it! Judy and Colin were fantastic!

Samantha Gardner

Apr 9, 2014

My salesperson was Doug Deibler, he was very knowledgable and friendly. He worked hard to meet our needs and would highly recommend him to anyone looking to buy a car in the future.

Shirley Clark

Apr 9, 2014

I didn't expect to buy today. Judy Tucker did a great job and was a termendous help. She got us just want we wanted for what we wanted to spend,. Thanks Lancaster Toyota.

Burnell and Carolyn Ulmer

Apr 8, 2014

Judy Tucker was friendly and curtious. She was not pushy!!!! We had a great experience and would recommend her to everyone.

j. Alvin Glenn

Apr 8, 2014

I dealt with Judy Tucker on my last Rav4 purchase and she did a good job so I thought I'd give her another try. She must have done a good job cuase I'm going home with my new 2014 RAv4!... Thanks again Judy.

Marty Ruff

Apr 8, 2014

My sales rep was Bill Bock, and after a number of test drives, and price negotiations, I decided to lease a Toyota Venza. For many years I have driven Lincoln products and found this vehicle gave me the features I wanted as well as the price I was willing to pay. The experience went just fine and I now value Bill's opinion in the new car arena. Very truly, Marty Ruff

Mary Jo Francis

Apr 8, 2014

I usually deal with Colin Crook, but he was unavailable. So Judy Tucker was nice enough to accommidate me in leasing my 2014 Corolla. Overall it was a great experiance and would recommend everyone come and see Judy and Colin.

Adelis Rivera

Apr 7, 2014

Bill and Kelly were very patient and accommodating. I plan on being a life long Toyota customer!

Alexandra Henry

Apr 3, 2014

My experience at Lancaster Toyota was so great the first time, I came back to Judy Tucker and her team at LTM as soon as I realized I needed a larger car. It was as pleasurable and easy as the first ime. I'll be back next time!

Toyota fans

Apr 2, 2014

Our best vehicles have always been Totoya, so when it came time for a new one, we had already had confidence in the cars themselves and the dealer. The purchasing process was smooth, timely and pleasant. We went for a test drive with a new employee, however, who was unsure of what some of the features of the hybrid were or how they functioned. to her credit, she did not pretend to knowledge she did not have, but referred us back to our salesman.

Karen Sokol

Apr 1, 2014

Doug Deibler, was very helpful and knowledgeable about the Mazda line. He did not pressure me to buy the vehicle in any way or make any promises. He worked with me and served Mazda and me equally well.

Toyota fan

Mar 30, 2014

This was probably the best experience we have ever had relating to buying a car. The salesman was personable, conscientious and knowledgeable. He listened to our concerns and offered alternatives to meet our needs and got the car we asked for promptly. He took the time to go over all we needed to know concerning our new car's options and even set up our smart phone connections! There was no haggling re the price or trade-in - both were very fair, as was the special deal for that day. This is our second Toyota and we are very pleased with the company. We were not as happy with the approach of the finance person whom we felt was a bit pushy re optional financing and other options. She was pleasant, but persistent.

andrew kneuker

Mar 29, 2014

Judy was great, helpful. Will come back to her in 3 years.

Pat Stetter

Mar 29, 2014

Last January my husband passed away and he had two vans. One a Toyota. I have a Toyota Highlander. My daughter and her husband took dad's van to Toyota to get it repaired due to a battery problem. They fixed it and then went to see William Bock for some details about how to sell the two vans. Mr. Bock found out that my daughter and her husband wanted to buy the Toyota Van from me. He spent the time to look it up and help them find a value for this van. While talking to them he suggested that I trade in the other van and my car and purchased a new car. Because of the timing and weather, I never got back to Mr. Bock until the end of March. He kept in contact with me though letters and suggested I come in and have a talk with him. When I meet him he remember my daughter and my situation. I was impressed with his understand of my situation. He ask me what I wanted to do and I told him. He took me for a ride in a new Highlander and I was surprised at the changes on the new models. He ask me what I needed and what price range I wanted to stay. He worked with me and fulfilled my need. I am relieved and happy with my purchased.

Darlene Weachter

Mar 28, 2014

This is our second vehicle from Judy Tucker at Lancaster Toyota. JOhn Green, Judy Tucker, and Jon French were very helpful and made this very easy. We will be back for another!.

Joyce Fuhrman

Mar 28, 2014

Judy Tucker was very helpful in helping me decide which car was best for me.

susan washburn

Mar 28, 2014

This was the best car-buying experience we have ever had. Thank you so much, Lancaster Toyota. Judy Tucker is the best.

Tamara Castellano-Delgado and Padra Sanchez-Ordone

Mar 26, 2014

We had a great experience with Judy. Judy did a good job finding us the right car. We bought a Toyota Rav4 and we love it. Lily helped us get good financing. Thank you Lancaster Toyota. We will be back! Buy your next car from Judy...SHE'S GREAT!!!!

Thomas Schaum

Mar 26, 2014

We had a great experience with Lancaster Toyota. Judy and Rick went out of their way to find the car that we were really looking to purchase. As present owners of a 2008 RAV4, we've always had great service at the service center on that vehicle, and anticipate now having two RAV4's to bring here for service. Great place to do business.

Jim

Mar 25, 2014

Lancaster Toyota is a great place to buy a new car. They have a great selection of new cars. We had a very good experience with Harold Troupe, our car salesperson. We bought a 2014 Camry XLE and we are very pleased with our purchase. Harold is very easy to talk to and very knowledgable about all the options available on the different models. There is no pressure on you to buy and they are very accommodating to deal with. They also have excellent service after you buy the car.

Kayla Weeks (and Ray)

Mar 22, 2014

JUDY, LILY AND KELLY ARE WONDERFUL INCLUDING ALL TOYOTA STAFF! THANKS FOR ALL THE HELP AND SUPPORT!!

donald eidam

Mar 21, 2014

Thank you Judy. She answered all my questions to my total satisfaction, deal with me openly and fairly, and made it a delightful experience. In informativeness and responsiveness she was easily best of all the other dealerships/salespersons I interacted with.

Monika and James Houstoun

Mar 21, 2014

Enjoyed this major purchase w/out the usual pressure that one normally experiences in show rooms. We shall certainly make a recommendation if the occasion arises (with dropping names, of course). Looking forward to coming back for service - The Houstouns

Donna Frankenfield and Paul Yglesias

Mar 20, 2014

My salesperson Doug Deibler. Everything was better than expected. Thank you to everyone here. I would totally recommend Doug and dealership to anyone who wants the highest of service and attention.

janie214

Mar 19, 2014

I started looking around to purchase a new Toyota Highlander. After weeks of studying consumer reports and comparing prices at nearby dealerships, I decided to look at Lancaster Toyota. Their prices were better than any place around, as well as the service. My saleman was Kohei Watanabe. He was awesome. He was very informative, gave me honest answers and several options to choose from. He wasn't pushy and answered any questions I had. He was very patient. He actually seemed to care if I made the correct choices for my families needs. He called in the following weeks to see if I had any questions about how to use any of the audio options. I would definitely recommend this dealership to anyone looking for a vehicle.

Lori from Lancaster

Mar 17, 2014

This was my first experience purchasing pre-owned from a dealership. I arrived with very specific criteria. Elliott acted swiftly to identify a car that met my needs. He was extremely responsive to the battery of questions I asked. Elliott's personality put me at ease, which enabled me to focus on needed decision making. I would recommend him to anyone seeking to make a used car purchase.

melissa leed

Mar 12, 2014

Overall experience was great! Salesperson (Judy) was more than helpful and willing to go the extra mile. in my opinion, Toyota is the most reliable car available. Will definitely return in the future.

aifreak

Mar 8, 2014

This was great from beginning to end. Pleasant, attentive sales person, helpful financial support and a great deal. There is a reason I only shop with Toyota!

Holly Catalano

Mar 8, 2014

This is our second purchase here. I loved my conversation with Judy Tucker and her follow up was awesome. She was very perfessional and very interested in me and my needs. We look forward to our next visit to Lancaster Toyota. LOVE THE PERSONAL SERVICE. WE WILL COME BACK SOON.

Richard Steiner

Mar 8, 2014

My salesperson was Doug Deibler. This is my second car buying experience here and this time was definitely better than the first. Doug was a pleasure to have as a salesperson.

JJ

Mar 7, 2014

Generally hate car shopping but got through the process that day without any regrets. Salesman was friendly, helpful and did not pressure us. Gave us the lower price of the two dealers we visited that day. Sales manager was very accommodating with terms of payment that allowed us to take the car home with us the same day.

First time buyer

Mar 5, 2014

Pleasant experience from initial search to final purchase. Excellent attention to my needs.

Greg & Donna Kozma

Mar 5, 2014

From the moment we stepped out of our car Aaron Galmarini came out to greet us with a positive and professional manner. We only came into the dealership to "look" and Aaron explained lots of different options after hearing what we were looking for. Needless to say, we left with a new Highlander that we love! Thanks Aaron, we look forward to talking to you in the near future. Also, a shoutout to Reuben!

Michael Philiips

Mar 4, 2014

My salesperson was Doug Deibler was very polite and knowlegable of the vehicle I test drove. I feel he was very honest and upfront during the negotiation proccess and would referr a friend or family member to Doug. Very very nice facility and the service center is top notch and reasonably priced

Brad

Mar 1, 2014

I went into Lancaster Toyota Mazda Scion they other day to just look at the new 2014 Mazda 3s. I spoke with Josh Wright in sales. We took a test drive in a Soul Red Metallic Mazda 3 I-Touring with the tech package, and I really liked it. I went home and after a few days I went back and had made a few more critical choices. I decided I wanted a Mazda 3 I-Grand Touring in Titanium Flash Mica. Josh and his team was able to find the car I wanted, and I bought and picked it up the very next day. I am grateful to Josh and the rest of the Mazda team for their help, professionalism and overall excellent quality of service. I previously owned a 2000 Mazda Protege which I traded in, though I was sad to see it go I'm excited for my new adventure with my new Mazda 3.

George Blauch

Feb 25, 2014

I am really excited and pleased with the job Geoff Hatcher did in getting us a fantastic price on a 2011 Tundra. Geoff showed us the service center which is so impressive, everybody is so friendly from the greeters, to Jake Price the business manager right down to the guys who actually washed the truck. As I was leaving even Mike Sherman the sales manager stopped his lunch to bid us a good day and to thank us for our business. I have shopped here before and will continue to do so. Go and see Geoff Hatcher the Englishman!!!

Brittany Wenrich

Feb 22, 2014

My husband and I were looking to trade in our 2012 Mazda 3 sedan for the 2014 Mazda CX-5 . We had gone to another Mazda dealership first and spoke with them about the process however we didn't feel as though they were being completely honest with us about the trade considering our Mazda3 was only 2 years old and quoted prior in very good condition. We left there to talk it over and think about our decision considering we weren't 100% sure and also to shop around a little more, which lead us to Lancaster Toyota Mazda. We were greeted right away by a salesperson of the name of Joshua Wright. He showed us around and helped us find the vehicle of our choice and walked us through the entire process step by step. He was truly phenomenal! He explained everything to the T, he was incredibly thorough and made us feel very confident that we made the right choice by coming to this dealership. Not only did he make our experience a very pleasant one, but he also helped out in getting us exactly what we knew our trade was worth, exactly what we deserved for it, which really sealed the deal for us. We walked out of there feeling very confident of our decision in choosing Lancaster Toyota Mazda. We love our new Mazda CX-5! It's the perfect all around vehicle for us. Despite the fact that Lancaster Toyota Mazda is a little bit further of a drive for us, it was the exceptional service that we received that will keep us coming back and referring people we know to go there. Thank you Lancaster Toyota Mazda!

Douglas Underwood

Feb 22, 2014

I enjoyed my experience at Lancaster Mazda. Geoff Hatcher and his team were very helpful and a pleasure to work with today. Looking forward to my first Mazda.

AnnS

Feb 21, 2014

This is our fifth Toyota from Lancaster Toyota. We thoroughly enjoyed working with Harold Troup and the team at the dealership. Having used their service for our other cars, we know them to be excellent on that front as well, and now have the benefit of those new facilities .

Antony Carter

Feb 20, 2014

Having just relocated to the US we had a lot to sort out but Geoff made the whole car buying process very easy and was really helpful and patient with us!

Jim The Toyota Guy

Feb 20, 2014

We basically bought a Toyota over Buick because of Bill Bock from Lancaster Toyota because of his professionalism and salesmanship and his willingness to listen to our needs.

Double Car Shopper

Feb 19, 2014

What an experience! We were looking around at other manufacturer and landed at Lancaster Mazda. We worked with Rick Hershey who was wonderful. He wasn't pushy and knew what he was talking about. Made car buying easy and painless! Thank you Rick!

Renee Lawrence

Feb 19, 2014

Geoff Hatcher was excellent. He worked with me for months trying to get us into the vehicle we were looking for. His personal connection was great which made us return to him when we were ready to purchase. We will return to him in the future when the time comes.

samd

Feb 17, 2014

Shopping at Lancaster Mazda is a pleasure. Geoff Hatcher will take care of you and will put you in a car you want at a price that you want. Very willing and helpful to work with. Great selection and service.

Waiting to Dance

Feb 17, 2014

We have bought 3 Toyotas over the last couple of years. We've worked with Bill Bock from Lancaster Toyota and couldn't be happier. Your "after the sell " service is second to none! You care about your customers and that means so much to me! Thank you so much for what you guys did for us!!

sekeyma25

Feb 12, 2014

Just stopped in to kill some time and take a look around and the next thing you know Rick Hershey at Lancaster Toyota Mazda Scion had us into a new (used) vehicle! All their used vehicles are gone over and serviced before they hit the lot for resale. We did a couple of test drives and all vehicles were very clean inside and out it was hard to believe they were used. We may have bought a used vehicle but it looks like new and they give a great warranty on their vehicles - not one "As is" on the lot. We will be back for future purchases from Lancaster Toyota Mazda Scion and without a doubt we will be looking to work again with Rick Hershey and the great people in the finance department. At least go check them out, It won't be a waste of time!

Grandma

Feb 10, 2014

I was introduced to Ben and we got the deal done quickly and professionally. He was great!

Rambler in the Xd

Feb 10, 2014

Everything was fine with my experience with Aaron Galmarini at Lancaster Toyota | Scion when I bought my 2013 Scion xD recently. I like my car and would recommend Lancaster Toyota | Scion to my anyone.

Seth Hoffman

Feb 7, 2014

geoff hatcher did a great job, i would come back here for my next vehicle!

Mark and Bonnie Jones

Jan 27, 2014

Had a very positive experience at Lancaster Toyota/Mazda. Are sales Representative, Geoff Hatcher was very nice and not too pushy. The car we purchased was a Certified pre owned Mazda CX 5. Over all we had a very positive experience and felt no pressure.

Anthony Scicchitano

Jan 25, 2014

We are very pleased with the car and with the overall experience dealing with Lancaster Mazda. We worked with Geoff Hatcher. He was knowledgeable and real pleasure to deal with. He was open and forthright on the deal and answered every question we had. I would recommend the dealership and Geoff.

Biff & Joyce

Jan 22, 2014

our sales person was Joe McGroarty he was knowledgeable and efficient and worked with us to buy our new 2014 Toyota Tacoma.

Ed P.

Jan 22, 2014

Dealership advertised a car with "contact for price". I email the dealership and asked for the price. The response I received was a general "chain" email thanking me for my interest in the car and to call them for more information. All I wanted was the price for the car they listed on cars.com and they couldn't even do that.

Brook and Cherry Landis

Jan 21, 2014

Lancaster Toyota- Mazda is very well served by its salesperson Doug Deibler. We recently purchased a 2010 Corolla from you folks and were very impressed with the assistance provided by Mr. Deibler, including twice running one of your cars for sale up to our mechanic in Elizabethtown for evaluation. Mr. Deibler was always quite helpful without ever being "high pressure" or overbearing. He listened as much as he spoke and tailored his efforts to really trying to meet our needs. We would use him again without reservation and would recommend him to others. In fact, a stranger asked about our Corolla last week and stated that he was looking for a similar car. We not only encouraged him in that direction, but gave him one of Mr. Deibler's cards (and our personal recommendation) at the end of our conversation. We can't think of any better way to express our appreciation and thanks for the help provided. Sincerely, Brook and Cherry Landis

Walter Sherbourne

Jan 21, 2014

I was impressed with Geoff Hatcher and the entire Staff at Lancaster Toyota Mazda. Geoff Hatcher took the time to allow me to test drive the car, answer all questions, showed me the service facility, and introduced me to the key people within the organization. Geoff made me feel welcome and was very helpful in providing me the information I needed to make the decision to purchase my new Mazda 6. Look forward to being back and getting my car serviced at the new location. My wife and I came back as this is our second Mazda 6 purchased from this dealership. Would highly recommend if you are looking for a Mazda to come and visit the dealership and especially Geoff Hatcher.

Happy 4Runner Customer

Jan 17, 2014

What a great experience! Wayne Ludwig was a wonderful salesperson. My 4Runner is very comfortable and I'm confident with it being a quality vehicle. Thank you Lancaster Toyota for a great experience.

Jim and Hanae

Jan 13, 2014

Totally great experience all the way around. This was our third new vehicle from Judy, that should say it all :).

Chessiebean

Jan 12, 2014

I called Lancaster Mazda one day when I was dropping my current Mazda 6 off at the service center for repairs. I spoke to the salesman Craig Buccilla and asked if he could show me the new Mazda 6 but told him I only had about 45 minutes. When I arrived he had 2 Mazda 6's waiting for me to test drive. He showed me the Mazda 6 I Touring and I test drove it. When we got back to the dealership he showed me the Mazda 6 I Grand Touring as well. The only reason I checked the I Grand Touring off my list is because it was not available in manual transmission and that is what I wanted. I enjoyed interacting with Craig so much and he made me feel at ease, not pressured and I felt very informed about what I was driving and the features of the car. He answered all of my questions and never pressured me for the sale. I told Craig in the beginning that I wasen't looking to purchase a car until Spring. I thanked Craig for his help and told him that I enjoyed working with him and that I would be back. A few weeks went by and my current car (2004 Mazda 6) was not running right. I decide it was 10 years old and had 160,000 miles it was time to get a new car. I took my current car in to be serviced and fixed and I would then get a new car. I was planning on purchasing a car in March or April...I had been saving up for a nice down payment that I would have by April. I called Craig and asked him to test drive a Mazda 3 instead this time since I wouldn't have as much money down on a new car as I wanted. He had 2 Mazda 3 waiting for me when I arrived. It was the coldest day of the year and had the car running and warm when we arrived. I test drove the Mazda 3 I Touring with manual transmission and LOVED it. My husband couldn't believe how much power the 4 cylinder had since we both were used to driving V6's. The power even in the lower gears was impressive. The next day Barb from Lancaster Toyota Mazda Scion Service Center called me and explained that my 2004 Mazda 6 blew cylinder 3 and had other issues. I told her not to fix anything because I was trading it in as is. The manager Jason took care of us by going up and appraising my car for trade in. It was Craig's day off but God bless him he answered all of my calls on his cell on his day off and came in on his day off in order to sell me new Mazda 3 I Touring because he understood my situation and I told him y hat I only wanted to work with him. The manager Jason also assisted us becauseit was Craig's day off so between both of them I can say that I had an exceptional car buying experience at Lancaster Mazda all because of Craig and Jason. I have had my Mazda 3 for about a week now and am LOVING IT!

Kathy R

Jan 10, 2014

I recently purchased a 2009 Toyota Camry LE from Lancaster Toyota Mazda and was pleasantly surprised. I corresponded via email with Deb Bock, scheduled an appointment and worked with sales agent Geoffrey Hatcher and sales manager, Curt. Everyone was very pleasant and very helpful. Excellent customer service. This is the second purchase I have made and I wouldn't go anywhere else. Kudos to the service department as well. I've had my previous vehicle serviced there for 11 years.

Kathy W.

Jan 9, 2014

Just brought home a brand new Rav4 and unlike our past car buying experience elsewhere 3 years ago, working with Joe McGroarty and the Lancaster Toyota team was pleasurable and stress-free. Looking forward to many years of Toyota ownership. Thank you.

steve steinberg

Jan 8, 2014

Joshua wright, your my boy!!! Lol. I wouldn't have bought my awesome 2014 mazda3 grand touring if it wasn't for you.I'm very happy with my vehicle and all the help I got from you. You have a bright future as a car salesman. Lancaster toyota mazda is a great dealership. With honesty and respect, steve steinberg

chips

Jan 7, 2014

Excellent experience! Harold was our sales person and he was wonderful!! We were able to get a good deal and overall the whole experience was great. He had the car ready for us. Paper work was very smooth. I recommend it more than other Toyota dealerships in the area.

Another Great Experience at Lancaster Toyota

Jan 6, 2014

We have bought several vehicles from Lancaster Toyotaboth new and used. This one happened to be a new Camryand we love it! Thank you to Aaron Galmarini for all his help and patiencehe did a wonderful job. I would highly recommend Aaron and Lancaster Toyota to anyone.

Jjones4695465

Dec 26, 2013

Let me first start by saying my buying experience was pretty good. One thing that was kind of poor was they would not allow us to have the referral credit/bonus because my girlfriend now lives at the same address as me now. She purchased her car 1 year before me from Lancaster Toyota. They also do not give free inspections for the time you own the car which most places do now of days.Now to the service department. Why does it take at least an hour to do an oil change? I tell them all I want is an oil change, nothing more yet they come up with a list of other things they " recommend " you getting done. Stuff they shouldn't even be checking like my air filter, brake pads, cabin air filter, etc. If you wouldn't dilly dattle so much checking things I did not ask you to look at, it should only take you 20 minutes tops to do the oil change.Now for the reason I am now 100% done going there for service. I had a recall done to my car and they issued me a rental car ( they said my car was not safe to drive until it was repaired ) and said it would cost me nothing. I repeat, nothing! They would cover the bill. A month later, I noticed my credit card had a charge from the rental place on it. I called them and they said Lancaster Toyota is refusing to pay the full amount so i'm stuck with the difference. I called Lancaster Toyota and they claimed the paid the bill in full and would take care of the charge and call me back to know it's been taken care of. A few days past and I heard nothing from them so I called them back. They then changed their story to " oh, maybe you didn't fill the tank with gas before you dropped it off so you got charged ". I filled the tank 3 miles down the road at the gas station before I dropped it off so I knew that wasn't true. It went back and forth between me, Lancaster Toyota and the Rental place and in the end, I still didn't get the charge removed from my credit card. I said okay, i'm done with them forever. And I got a few others to stop doing business ( service ) with them also after them hearing what happened to me!

Walter (Pat) and Elizabeth Loht

Dec 22, 2013

Just bought a new Camry from Mark Neale at Lancaster Toyota and my wife and I couldn't have been more pleased with the entire process. This was our third car from this dealer and we have always been pleased. Hope to live long enough to go for four. Walter(Pat) and Liz Loht

Tyler and Ed

Dec 18, 2013

Elliot was very helpful in helping me pick out my car and did everything to help get me into a new car. He was also a complete gentleman in every sense of the word, and I would have no issues going back to Lancaster Toyota Mazda for another car from, Elliot.

K Snyder

Nov 30, 2013

Mark Sweigart was very personable & professional during my initial & subsequent visits.

Meghan Brady

Nov 30, 2013

My salesperson was Doug Deibler. It was an overall great experience.

S&E

Nov 29, 2013

Stopped at Lancaster Toyota and met Mark Sweigart. Very friendly, knowledgeable and easy to talk to. We were somewhat familiar with the Highlander but he gave us a thorough explanation of the vehicle and its features. One of our biggest concerns was whether we could fold down the seats and fit our bikes in the back. He actually drove us to our house to get our bikes so we could give it a try. We ended up purchasing the vehicle that day and drove it home. We'd recommend Mark and Lancaster Toyota to anyone looking for a new car.

Josh J.

Nov 27, 2013

I stopped at Lancaster Toyota and met Mark Sweigart. This was the first new car purchase that my wife and I have made. We were a bit apprehensive going into the dealership. Mark managed to make the entire experience very pleasant. He was informative and helpful without ever being pushy. We never felt pressured to make a decision. He was able to give us the tools we needed to make an informed decision. We would definately recommend Lancaster Toyota, and if you stop by, make sure to talk with Mark.

Peggy DiLucia

Nov 27, 2013

Stopped at lancaster toyota and met Mark Sweigart and left after driving a yaris. Went to another dealer and came back realizing the deal is better here. Purchased a corolla instead and will absolutely love this car.

Tom Moran

Nov 26, 2013

Curious about the Highlander. Stopped at lancaster Toyota ...met Mark Sweigart...purchased the Highlander within one month. Mark had superior product knowledge compared to other dealership sales people.

Joe Shindle

Nov 25, 2013

My salesperson was Doug Deibler. Doug was courteous and professional, as always!

Larrie P.

Nov 19, 2013

Ben Switch was extremely helpful. Even bringing the Tacoma to my home to make sure it fit in the garage. A pleasant buying experience.

Jay Weaver

Nov 16, 2013

We started shopping at Lancaster Toyota and were met by Mark Sweigart. The experience was outstanding in all facets of the process. Each person we talked with were very nice and helpful. Mark was excellent in showing us the specific vehicle we wanted. His level of knowledge of the vehicle was great. He answered all of our questions perfectly and we felt at ease with everything. The entire process was realitively quick and painless as opposed to other shopping experiences in the auto industry.

PJANDERS

Nov 16, 2013

All went very well. Very professional, friendly, helpful. Local dealership is helpful

Ryan Stackhouse

Nov 16, 2013

Ben Switch did a wonderful job, with no pressure. We will be back in three years!

Alida Ruffner

Nov 14, 2013

My salesman was Brad Allen. I had a great experience buying my MAZDA 3 mostly due to Brad's enthusiasm and good salesmanship.

Bryan Kurtz

Nov 14, 2013

My salesperson was Doug Deibler. He was prompt in responses, knowledgeable and patient with our decision making. The entire staff was friendly and courteous.

David Porter

Nov 14, 2013

Ben Switch was very helpful and knowledgable about the cars and the dealership. Looking forward to visiting the service department. And a return visit in a couple of years for the next car.

Kevin Meyer

Nov 14, 2013

My salesperson was Doug Deibler...,who was very easy to deal with.

Marion

Nov 14, 2013

Ben Switch did a great job; very patient with us through the selection process.

Nick O

Nov 14, 2013

Stopped at Lancaster Toyota to look for a new car and was helped by Mark Sweigart. He really helped me narrow down my choice to what it was i really wanted which was a corolla. The process was very easy and I felt that i was being helped instead of pushed into a decision that was my own. I am happy with my choice and wouldnt have been able to make it without Mark's help.

Erich38

Nov 2, 2013

Ben Switch made purchasing the car very easy. There was no pressure, he let the car speak for itself and he was very knowledgeable.

bil & sue hoover

Nov 1, 2013

My salesman was Brad Allen, great guy very sweet and pleasant !!

May and George Miller

Oct 31, 2013

My salesperson was Doug Deibler ,I had been to many other dealerships testing various vehicles, even the same car we purchased was tested at other dealerships. Dougs personality, professionalism and knowledge of the vehicle was impressive so we chose to buy the mazda 3 at this dealership from Doug. Great salesman to have on your team. Everyone is the dealership that we had interaction with was friendly and attentive to our needs and concerns. Will recommend your dealership.

William Braungard

Oct 31, 2013

My salesperson was Doug Deibler Doug was very helpful and knowledgeable. Will recommend other customers to him.

Cliff Frankenfield

Oct 29, 2013

My salesperson was Doug Deibler, very satisfied with Doug! I appreciate Honesty, Integrity, and No Pressure sales. Thank You, Cliff

Steven Kissner

Oct 25, 2013

My salesperson was Doug Deibler extremely helpful and honest.

NA

Oct 23, 2013

Just bought a new car from Rick Hershey at Mazda. Great customer service, he really helped me through the process. Got right to the point and touched on the positives of the car compared to similar models from other makes. Price was reasonable.

Richard

Oct 23, 2013

Great buying experience. We would recommend Jon French as a salesperson, he is no pressure! THe process was overall very easy to complete!

Markus Allen

Oct 22, 2013

Five weeks ago, I bought my new RAV4 (my 5th one) from Pete Bissoondyal, and I actually enjoyed it. I know, I know - imagine that... usually my wife and I dread buying a car. But this time, Pete made it actually pleasureable. For the first time ever, the entire car-buying experience was 100% stress free. I asked for my bottom line price and Pete was able to get it for us. Everyone was happy. We drove home with the EXACT car we wanted, and it's been great ever since. Thank you Pete Bissoondyal. I'll be seeing you this summer when my other RAV4 lease ends.

Dave Solon

Oct 21, 2013

I bought My Toyota Tacoma from Joe McGroarty at Lancaster Toyota. This was a great experiance and we are really happy with the entire purchase process. A special thanks to the enitre staff at Lancaster Toyota

Pamela Loose

Oct 21, 2013

Ben was very helpful with the car buying experience.

Glenn

Oct 17, 2013

My salesperson was Brad Allen. Had a great experience at Lancaster Toyota Mazda. Brad was very friendly and easy to work with, even called me on his day off to keep me updated on the status of the search for the model I wanted. Nice service facility, too.

Joshua Cruz

Oct 17, 2013

My salesperson was Brad Allen. He was very honest and straight forward , great person an extremely professional.

Shuanna Sultzbach

Oct 15, 2013

My salesperson was Doug Deibler. Wonderful experience. I came in looking to trade up to a Sienna and Doug took care of everything. Whole process was smooth and easy.

Dawn27

Oct 14, 2013

I bought the car at Lancaster Toyota and Mazda, Rick Hershey Helped me out and he couldn't have been more helpful.

Michael

Oct 14, 2013

I was searching for a used car and Elliot greeted us while we were in the lot. He was helpful in every aspect and he helped us find the car that fit our needs. Elliot did not pressure us in any way and really helped to make the experience a pleasant and successful one overall. I would certainly recommend this dealership and Elliot to others.

Lynn and William Lefever

Oct 12, 2013

Our Salesperson was Doug Deibler. Excellent experience from start to finish!!!!!!!!!!!

Al Forsht

Oct 8, 2013

My salesperson was Doug Deibler We are purchasing a replacement vehicle for a totaled vehicle we had just had for one week (450 mi,). Doug and Jake and all the other people at LTM were extremely helpful during this process. I will recommend this dealership and salesman to other people. Thanks for making the car buying process as painless as possible.

Karli Study

Oct 8, 2013

I was in need of a new car and had done months of research on the prius and prius c and came to the conclusion that the prius c suited my traveling requirements, young feeling in desgin, and affordability. My car was on its last leg and from hearing so many great reviews from other people, I knew toyota was the place to get my new car. I went in, never having financing anything in my life or making the largest purchase I have so far in all my 23 years, anmd was amazed by the process of it all. The people were very freindly and helpful, most importantly Ben and Kelly. Not only did they make work with my budget but they pulled plenty of strings for me due to circumstances of being a new graduate and my credit rating. Toyota is here to make sure safer, credible, better reliable, and name brand worthy cars for any budget are accesible to anyone; just like a person like me. Now I can officially saw I am a toyota girl gone green, with savings in her pocket and curising down with my new 2013 pruis c.

Scott Carper

Oct 7, 2013

My salesman was Brad Allen Our experience was very good, Brad was very helpful with the purchase. No complaints

Mike and Aleesha Thomas

Oct 4, 2013

My salesperson was Doug Deibler it was an excellent experience . the salesman was very knowelgeable about the process and the car. i could not have a better experience . thanks so much

Rick Hackman

Oct 4, 2013

This is the second 4-Runner that I have bought at Lancaster Toyota and Joe McGroarty. I was in an wreck and my other Runner was totalled. I am buying another 4-Runner because of the the way that it held up in the crash and also because of the excellent service we have recieved and Lancaster Toyota and especially Joe McGroarty. Thanks for another great experiance!!

C Garber

Oct 3, 2013

wonderful experience, nice salesman..h s troupe..car was c;leaned and filled with gas

Greg

Oct 3, 2013

This is our 4th car bought at this dealer and we have always had a great experence and worked with wonderful people. Our Sales person John French was great and he took the time to explain and help us use all the great new features. All the sales staff was wonderful. We will be back.

Laura K

Oct 1, 2013

I was very impressed with the excellent service that I experienced at Lancaster Mazda. My sales person, Rick Hershey was very knowledgeable and definitely went the extra mile to get me new CX-5 delivered the same day I purchased. Thanks so much for your help! I can't wait to drive it! Zoom Zoom!

Kim & Darren Reynolds

Sep 30, 2013

My salesperson was Doug Deibler. Went to Lanc Toyota Mazda to look for a used HIghlander. Service was excellent and I was treated very professionally. No pressure tactics were used. I will be back for my next car!

Tstauf

Sep 30, 2013

excellent service by sales associate Rick Hershey at Lancaster Mazda. Highly recommended

Bill Bossert

Sep 28, 2013

Our experience with Lancaster Mazda has been great. Rick Hershey was able locate the exact car we were looking to buy, plus he did a great job of keeping us informed while he searched. We would buy another car from Rick and Lancaster Mazda.

MATT

Sep 28, 2013

I had a chance to work with Elliot on purchasing a new Mazda 6 Touring. He was honest, polite and down-to-earth in his sales approach. The overall process of the purchase was smooth and anxiety-free. I did not feel obligated to move hastily, due to Elliot's kind nature.

Prius buyer

Sep 27, 2013

This past week I was in the market for a new car and I had started out with the idea of doing research on the vehicles that I had in my mind as the best options for me. I stopped by Lancaster Toyota and met with Mark Sweigart. Mark was great to work with, he didn't push me and he answered all my quesitons. He actually introduced to the Pruis C and I had not even thought of that as an option. Thanks to Mark's recommendation we test drove one. I love it and I felt the qualtiy and gas milage was exaclty what I was looking for. Mark was right wiht me the whole way and helped my through the process. He was very knowledgable and great to work with. I would highly recommend him!

Catie

Sep 25, 2013

The one downside is that I arranged to pick up my vehicle at 5pm and ended up waiting more than an hour to talk to the finance person to sign papers.

Wes and Stacey

Sep 23, 2013

Many thanks to Don Nolt and Elliot Edison for their help and professional knowledge of our new Toyota Tundra. The buying experience was easy and very smooth. The new facility is extremely professional and clean. Highly recommend you purchase your new or used car at Lancaster Toyota Mazda.

Maria Hollenbach

Sep 21, 2013

My husband and I had first contact with Rick Hershey, from Lancaster Toyota, a few months ago with a car transaction. He was extremely helpful, accomodating and with no pressure. We came back to make our purcharse because we felt that he was going to provide us with the same excellent service. He is experienced and extremely friendly. We wil recommend him and will purchase with him in the future.

Andy and Anna

Sep 14, 2013

The only reason we returned to LTM Used Cars was because of our previous experiences with Elliott Edison in our previous purchases of used vehicles there. Elliott's professionalism and product knowledge is second to none. His empathy and desire to make the customer feel important is only matched by his proficiency and his desire to ensure we were not being rushed but at the same time moved the process along as quickly as possible.

kriley

Sep 14, 2013

Rick Hershey was a pleasure to work with. Thank you Lancaster Toyota.

Amy and Brandt Michaels

Sep 12, 2013

I am writing an exceptional review for Geoff Hatcher, salesman for Lancaster Toyota/Mazda. The team has gone above and beyond for us with our deal for our new Mazda. Not only did we feel welcome and fully informed about our purchase, Geoff went above and beyond, driving me on an emergency errand during the signing of our deal. I am impressed and have been pleasantly surprised with our experience. Highly recommended with an A+ experience overall.

Getsenami Washington

Sep 10, 2013

I meet Rick Hershey in Lancaster Mazda, he was very nice with everything he show me and explained to me, and answered all my questions.

DJ Guy

Sep 4, 2013

Stopped into Lancaster Toyota-Mazda after grabbing lunch with my family just to see what they had as I was just starting the process of looking for a new SUV. Found a Toyota Highlander that I fell in love with. Rick Hershey did a great job working with my budget and working with my trade in. i would highly recommend Lancaster Toyota-Mazda to anyone looking to buy a used car.

Mike

Sep 4, 2013

Came to Lancaster Toyota met Mark Sweigart Great salesman made the puchase painless. When I met with mark I informed him I don't want the run around. Came back with an excellent price on the new car as well as a great trade in price on my 2010 Camry. Would absolutely shop here again. Fantastic experience!!!!!

Russ and Sarah Hobson

Sep 4, 2013

My salesperson was Doug Deibler. He was very flexible even with the craziness we brought.

Dennis/Corrine Wright

Sep 3, 2013

My wife and I met with Brian Gray on Saturday while we were looking for a Toyota Venza. Our visit was excellent. While we didn't purchase a car on Saturday as they didn't have the one in stock we were looking for we will bo back to Brian when we are financially ready and they are able to locate the car we are interested in. Brian made us feel very comfortable with the dealership and was not only knowledgable about the car but also was open to our conversations about how much we wanted to pay for the car. We left knowing what we had to do to get the car for the price we wanted to pay. I would recommend you contacting Brian when looking for a Toyota.

James Joseph / Zoe Maher

Aug 31, 2013

My Salesperson was Doug Deibler. I can honestley say i am purchasing my second mazda three after it saved my life in a head on collision with a 25 foot light post at 45 miles per hour. I walked away with almost no injuries. Im actually writing this review 4 days after the accident, and I have no feel great. The peace of mind i now have with my mazda is rooted in experience, not just the description of how ill be safe. i know the features work. Doug was also an outstanding salesperson. well use him for our future purchases.

Kim

Aug 31, 2013

RIck Hershey was great to work with. He found us the perfect truck! He even drove the truck out to my husband's work so he could check it out when we couldn't make it in during business hours and stayed late to help us with the purchase. Will definitely return to Lancaster Toyota for our next car purchase.

Mike M

Aug 31, 2013

I worked with Bob Davidson to purchase a new Mazda CX-5 Touring. He was incredibly knowledgeable, helpful, and efficient without being pushy. After I purchased my car, the dealership they secured it from unfortunately went back on the sale and left them without the car they had promised me. Bob worked tirelessly and went well above and beyond (leveraging his personal network and working on his day off) to secure the exact car he had promised me, in the agreed-upon timeline - even though it was technically unavailable anywhere. He even added an important feature at no cost because of the mix-up (which was no fault of their own). I would recommend Lancaster Mazda to anyone without reservation, and specifically Bob Davidson.

Seth~ Chicago native

Aug 30, 2013

Found the exact 4Runner I was looking for on Car.com in Pennsylvania. I am a Chicago resident, so I had to call Lancaster Toyota for a full breakdown of the vehicles condition. I have previously looked at 7 other 4Runner, and each and every time was told the truck was in supreme working condition, only to find that they were in complete disrepair. I asked Rick Hershey to be up front and honest with me about the entire vehicles condition, so I would have a complete understanding of the vehicle before I traveled from Chicago. I not only am satisfied with the vehicle, but I am completely satisfied to the fact not only was the vehicle in the exact condition I was told it was in, but it superceded my expectations. Rick Hershey did an excellent job of executing a seamless transaction, and I would recommend this dealership above all others in a world riddled with "just sell it". Thanks again for the up front and honesty. Well worth the trip!

boris a flores

Aug 29, 2013

rick hershey help me a lot buying my new mazda cx5 i will recomend him !!!!

Tom & Dixie Schreder

Aug 29, 2013

My salesperson was Doug Deibler. Our daughter bought a Mazda from Doug and we were so happy with him that we came back to buy one ourselves. Doug makes you feel very comfortable with the buying process and was able to answer all of our questions. He gave us a great deal.

John

Aug 28, 2013

I have bought cars from Elliott Edison in the past and was very satisfied with the service and have bought several cars from Elliott

ToyotaLover

Aug 28, 2013

We bought a 2007 Toyota Tacoma from Rick Hershey at Lancaster Toyota. Our experience was very pleasant and the car buying process was great there. They take care of everything and see that their customers are happy. I would strongly recommend Lancaster Toyota, and especially Rick Hershey.

Chester Lutz

Aug 23, 2013

Had a great experience with Rick Hershey at Lancaster Toyota Mazda. Rick Hershey has great customer service and was very throurough. I would definitely recommend buying a Mazda from this dealer and at Lancaster Toyota Mazda. And overall, I had a great experience and experienced excellent customer service.

James Glass

Aug 23, 2013

Geoff Hatcher and the Mazada Dealership were very professional and met all of my requirements. I got the car I wanted and the price I needed!!!

Americo Rivera

Aug 21, 2013

Lancaster Toyota sold me junk with problemsAnd now I am stuck with juck that I have to payoff .so you need to examine thoroughly and closely the care you get even if it new

Joseph Shindle

Aug 19, 2013

My salesperson was Doug Deibler. He was very professional and easy to work with. He explained everything in detail and took his time to make sure I was totally satisfied. I'd highly recommend him. It was a relaxing and fun buying experience.

rayderanvil and rosenathevene

Aug 19, 2013

Rick Hershey, Toyota Dealership. Saturday August the 17 my mom and me came to the dealership looking for a new car. The salesman Rick Hershey assisted yous with finding a great car. The experience was easy and understanding. He helped you, and was very friendly and nice. I will recommended this dealership to my friends. Its a great faculty, friendly and helpful people.

Toyota Lover

Aug 19, 2013

I was looking at the Honda Accord and Toyota Camry. After visiting both the Honda dealer and Lancaster Toyota, I decided to go with the Toyota Camry. Lancaster Toyota was so much easier to work with. They had a great inventory. Plus they offered me very aggressive pricing. They went out of their way to make my experience a great one. I would recommend Lancaster Toyota to anyone who is in the market for a new vehicle.

Frieda Graber

Aug 17, 2013

My Salesperson was Doug Deibler. Everyone I interacted with in the office was professional and friendly. I was very impressed with the service center. I will recommend this dealership to others. I am confident if I have questions or issues with my car, help is readily available.

New Car Buyer, Lancaster

Aug 16, 2013

Excellent service; quick and prompt service, very thorough and convered the car buying process, especially new, very well. Rick Hershey gave very attentive service and would recommend.

webber

Aug 12, 2013

Rick Hershey was an excellent salesman to my husband and I. Lancaster Toyota personnel were all very helpful and worked quickly with us on getting our loan.

Lillian Alicea

Aug 10, 2013

My Salesperson was Doug Deibler and I appreciated his professionalism and courtesy and honesty during the sale purchase of my new toyota camry. Lillian Alicea

D. Garman

Aug 7, 2013

Stopped at Lancaster Toyota and met Mark Sweigart. Mark treated us very good. Glad we came here before New Holland Toyota.

the boss fans

Aug 7, 2013

Was not expecting to leave today with a new car. we were looking. Saw a few very nice clean cars. was looking for something low miles and well cared for. Rick was great to work with. very helpful on trade-ins. would do business here again as we have in the past.

James

Aug 6, 2013

Great experience. Knowledgeable, courteous sales staff. Nice inventory.

Josh

Aug 6, 2013

I came to Lancaster Toyota/Mazda after I inquried about their listing of 02 Lexus LS430. When I arrived, I was promptly greeted by both Mike Sherman the General Manager as well as Elliott Edison in Sales. My first impression of the dealership - A great organization with awesome, clean facility. You will be impressed when you get here. So anyway, Elliott took his time to show me all the features of the car, and there was absolutely no pressure from beginning to end. Elliott was patient with me the whole time, and I felt he was more of a good friend during the whole process of me buying this car. I did have a trade-in, and these guys gave me a very fair value for my trade. They also gave me a great price on the Lexus. Would I recommend this dealership? Absolutely! and I would definitely work with Lancaster Toyota/Mazda and Elliott Edison when I am ready to purchase my next Toyota or Mazda.

Soccer Mom

Aug 6, 2013

Our family needed to upgrade our van, but I was afraid it would not be in our budget. The internet salesperson at Lancaster Toyota gave me all of the options and kept me in our budget. Then I came in and worked with the other sales staff and they were great too. We are so happy with our new soccer Sienna and the experience we had with Lancaster Toyota. We know where our next car purchase will be.

Liliana Tenorio

Aug 5, 2013

Geoff, it was a pleasure having Geoff working with me to get my new Toyota. Thank you for your hard work!

Kim & Joe

Aug 2, 2013

We purchased our our 4th car from Lancaster Toyota and had a great experience! We always seem to come back to them for a our next car. Rick Hershey was wonderful explaining everything and the and was very friendly to boot! Will continue and have recommended Lancaster Toyota for years. Thank You :)

New Car Buyer

Aug 2, 2013

My car died so I had to buy another one even though I didn't want to but had to. Went to Lancaster Toyota to look. Was treated very well. Wasn't pressured at all. Drove away with my expectations exceeded. Thank you!!!

Seth Burmeister

Aug 2, 2013

Me and my husband really needed to trade in our chevy, we were no longer happy with it. We thought we were going to just come in and get a used car. We didnt think that we could afford a new car. The guys here worked for us to get approved for nearly three hours, I couldn't believe it we were almost ready to give up. Glad we didn't. We are walking out of here in a brand new Mazda 3. Would come back here again in a heartbeat.

romie desarmes

Aug 1, 2013

i was ignored by a salesman at another dealership; however lancaster toyota, (harold troupe) listened to my requests before we toured the lot..After my purchase, i changed vehicles, and got Harold at home, on sunday and walked me through the change.. i will passs the other dealer, and lcome here for service..thanks harold and jon french for making it easy..

Brandon Hornberger

Jul 31, 2013

HAD A GREAT EXPERIENCE WORKING WITH GEOFF HATCHER AT LANCASTER TOYOTA MAZDA. VERY PERSONABLE. GREAT SENSE OF HUMOR. HELPED TO EASE ANXIETY OF FIRST CAR PURCHASE. MOM LOVED THE BRITISH ACCENT! WENT TO GREAT LENGTHS TO KEEP US WITHIN NEEDED PRICE RANGE. WERE ABLE TO DRIVE CAR OFF THE LOT THE SAME DAY. OVERALL REALLY GOOD EXPERIENCE. HIGHLY RECOMMEND GEOFF HATCHER TO ANYONE LOOKING TO BUY A CAR.

Internet Buyer from Here Out!

Jul 31, 2013

I hate buying cars..the process, the games, etc. I've heard going through the internet makes things easier. Boy is that true with Lancaster Toyota. I asked that I only get contacted via email and their internet department honored my wishes. She was so responsive and attentive to my wants and needs. I received my price for my new Camry. All I had to do is have them look at my trade to appraise that. It was so easy. No games!!! I would recommend to everyone to go through Lancaster Toyota's internet department for their next car. I'm actually looking forward to buying my wife's car this way too. Thank you Lancaster Toyota Internet Department!!!

Sherry Moul

Jul 30, 2013

Got a great deal at Lancaster Toyota Mazda, walked away with a new CX5!! Geoff Hatcher was an awesome salesman, so knowledgeable and super friendly!!! Thanks Geoff Hatcher and Lancaster Toyota Mazda!!!!

Steve&Leda

Jul 30, 2013

My boyfriend and I both purchased new cars at this dealership. We dealt with both Judy and Bill in the sales department and they were fantastic! We also dealt with Kelly and Rueban in the finance department as well as Rick Regan, the manager. There were some mistakes made but they were cleared up and our dealings with this dealership lessened the expected headache. Unfortunately, when my boyfriend purchased his car the Audio System had a hardware failure (it did not play CDs). Parts were out of these and it took a while to get it replaced. We were hoping to get the Scion Display Audio (that is coming standard now), but that didnt work out. A little over a week later they replaced his broken Audio System.

Paul and Sara S.

Jul 29, 2013

This is our second purchase from Joe McGroarty and Lancaster Toyota. We are always treated with respect and honesty. We have also referred some of our friends to Joe at Lancaster Toyota and they have also been very pleased with all of the services provided by the whole Toyota Staff. Thanks again for another great experiance!!

Linda S. Ingham

Jul 27, 2013

The car I purchased today was my third Toyota Corolla. They are a great car. There is only geat service here. Rick Hershey was my salesman and he was very informative and very helpful...a great salesman. He is at the Lancaster Toyota store.

Robert & Diane Burford

Jul 27, 2013

My salesperson was Doug Deibler. Doug was courteous, professional, low-pressure as well as very knowledgeable about the car we bought. He worked with us to make the deal! We will definitely recommend him and the dealership to our friends and family.

Sam Vilardo

Jul 27, 2013

Very unexpected purchaseand salesman Geoff Hatcher was good to meet and work with. He was very informative and knowledgeable . Good experience all around.

2xmazda

Jul 26, 2013

I've been looking for a car for 5months and I finally decided to go with Lancaster Mazda. Rick Hershey was great. Awesome follow up and treated me like a person and not profit. I'm glad that things at this dealership have not changed in 7 years when I bought my first Mazda. Always a great experience.

Leslie Buch

Jul 26, 2013

Really great experience. Worked very hard and wouldn't stop until I left in the car I wanted at a price I could afford. Love my new car!

SJM

Jul 26, 2013

Great experience as a first time buyer from Lancaster Toyota. I would highly recommend them to anyone looking for a new or used car. My salesman, Rick Hershey was knowledgeable and pleasant, which helped me feel comfortable with my decision to purchase my Sienna.

Jonathan

Jul 24, 2013

My experience with Rick Hershey in Lancaster Toyota I was really good and if have to come back ,for sure I come back and ask for him .

Kaz Dombrowski

Jul 23, 2013

It was a pleasant surprise getting a new car. straight talk and results. I would recommend Geoff, he will take care of you.

New Toyota Owner

Jul 22, 2013

I've been looking around at multiple manufacturers for my new car. After months of online shopping and visiting six dealers, I decided to go with Toyota. I worked online with the Internet Department of Lancaster Toyota. OMG! They were wonderful!!!! They answered our questions and made it so easy. We came in and before we knew it, we bought our new Camry. Easy, painless process. I would recommend everyone to go through Lancaster Toyota's internet department to buy their next Toyota.

Pat L

Jul 22, 2013

I stopped in at Lancaster Toyota and was greeted by Mark Sweigart and very please with his friendly greeting. He worked very well with my daughter and my self. He listened well to what we were interest in and was sure to include me, the buyer, even though my daughter did most of the talking. This has been a very pleasant esperience.

Devon Lintner

Jul 20, 2013

When the only car I'd ever had took its expected turn for the worst, I knew it was time to finally get something newer. I had the absolute pleasure of getting to work with Geoff Hatcher. He took all the time I needed to talk me through the process of my first car purchase. He made sure to work with the small budget I had and was able to get me into a beautiful 2005 Toyota Corolla. Trading in my old car was a very difficult experience for me as that car held an extreme amount of sentimental value and knowing that, Geoff was patient, understanding and sympathetic to my situation. I doubt he has many people in his office crying over saying goodbye to an old car, but he handled everything with such grace and good old English charm. I couldn't have asked for a better car buying experience, especially with the urgency with which it needed to happen. Thank you, Geoff Hatcher, as well as Lancaster Toyota Mazda!!!

ROBERT

Jul 20, 2013

I just purchased a used car from LTM. Elliot Edison was the most helpful salesperson I could have asked for. He worked hard to get me in to the car I wanted at the price I needed. I highly recommend LTM and Elliot Edison.

anne and stan bowers

Jul 18, 2013

we live in red lion and passed a few toyota dealers to get to lancaster toyota..Harold troupe has been my salesman for at least 10 yrs..I have purchased 5 cars from him..this time i bought 2 avalons..he makes the trip worth it

david l bubb

Jul 18, 2013

i live an hour and a half away, yet lancaster toyota, harold troupe and john green always makes sure i get a great deal..i even service there

Lloyd and Brenda Laukhuff

Jul 18, 2013

My salesperson was Doug Deibler and was great to work with.Thanks very much

michael toth

Jul 16, 2013

great people and great car..harold troupe is a very good salesman..very friendly and knowledgable

Sarah Kraybill

Jul 16, 2013

My Salesperson was Doug Deibler very helpful and made my first time buying a car a great experience.

Jennifer

Jul 15, 2013

I received great service a Lancaster toyota. Rick Hershey helped me find the best car very quickly. He was very friendly and helpful. I would recommend this dealer.

New Car Buyer

Jul 15, 2013

My old car unexpectedly died so I had to go buy one. I was not looking forward to doing this. Was I surprised. The Lancaster Toyota sales staff was wonderful. So sympathetic to my situation. They held my hand through the entire process and now I'm driving my new car and love it!!! Thank you Lancaster Toyota. I will make sure I refer my friends and family to you for their next vehicle.

EZ

Jul 13, 2013

Rick Hershey from Lancaster Mazda was amazing. fantastic customer service and great to deal with. We are very pleased with the service we received!

Exceeded My Expectations!

Jul 11, 2013

I recently had some major repairs done on my 9 years Tacoma. I received an estimate before they started the work. So many time you hear horror stories when it comes to this kind of thing. I received my Toyota backas well as the billand much to my amazementthe bill was under their estimate!. The work was done on time. Everyone was so professional! I'll definitely be back and will recommend Lancaster Toyota's service center to all my family and friends! Thank you!

Stephanie

Jul 11, 2013

Went in today just looking and as soon as we pulled in we were greeted. Rick Hershey came out we told him what we were looking for he helped us find some cars. When I found one I loved out of my price range he helped me get it to where I was comfortable and now I'm super happy!

Dm563

Aug 7, 2009

The salesperson was very well informed about the vehicle and did a great job ensuring that the vehicle we were looking at was going to meet our needs. The trouble came after we purchased the car and were in our new car getting ready to leave. The manager then informed us that they had incorrectly calculated the vehicle's sale price. They had given us both the current $500 cash back rebate and low financing when you can only pick one or the other. As we were reviewing the paperwork to verify the mistake they made, the manager told us "I will not be cheated out of $500." This really took us back. Suddenly we were being treated like thieves and not customers and our integrity was being questioned. The rest of the experience became very uncomfortable. We did the right thing and allowed them to charge us the additional $500, but the sale left a terrible impression. If we had been approached politely about the issue, it wouldn't have been a problem. Consequently, we won't be shopping for another vehicle at Lancaster Toyota.