Used Cars for Sale at Land Rover Sudbury in Sudbury, MA

Srepka

Jul 15, 2016

I have been very happy with my dealings with my two Range Rovers. I will go back to Rusty for my future autos. Give a call on your next vehicle!

mjouber

Jul 12, 2016

My salesperson was Rusty. I was in the shoowroom looking at cars. He approached and asked he could help me. From the first handshake I kwew that I was going to make the purchase with him. The man is very friendly and easy to ask question. He made feel I was already a customer of Land Rover Subury. I would recommend Rusty to anyone because of his knowledges of the cars. My next purchase will be at Land Rover Sudbury and my next salesman will definitely be Rusty.

Anders

Jul 11, 2016

When we got our LR3 years ago it was from a different dealer, but we moved service to the Sudbury team and like it.Now we have the LR4, and we got it from Rusty at the Sudbury dealer. Great person to work with and he did let us down.Service Team in Sudbury is great Anders

KG

Jul 11, 2016

We have an LR4 (our second one now, actually) and a Range Rover and are extremely happy with the friendly, efficient and consistently professional approach Rusty has taken in all of his dealings with us. We love Land Rover Sudbury! Thanks, Rusty!

mmrusher

Jul 11, 2016

I have had the absolute pleasure of working with Patrick Higgins as a Land Rover customer Service rep. for a number of years. My husband and I could buy Land Rovers anywhere, but we come back to Sudbury Land Rover because of the excellent spot on customer we get through Patrick Higgins.

Sledway

Jun 14, 2016

I had the pleasure of working with Rusty to purchase a RR Evoque. He is extremely knowledgeable, professional, down to earth and very patient especially with answering my countless questions. The car was delivered as promised. Since then I have contacted him on several occasions with questions and he immediately responds. This is the 2nd vehicle I purchased with Rusty and want to thank him for his vehicle knowledge, patience and outstanding customer service.

Takeitqueen

Jun 6, 2016

My experience with Kyle Steele and Land Rover Sudbury has been nothing short of awful. He knew nothing about the cars he was selling. Was unable to answer simple questions such as what model car we were test driving, as well as sound system and other basic things. When sitting at his desk, I asked about a print out of the carfax and some info on the car which he was unable to provide. Instead he wrote the item number and told me to search it online. After this sherade of being less than useful for anything other than repeating his name he passed me off to his colleague who was able to at least provide a bit of salesmanship, but still failed at a follow up or say anything other than "it's got what you want" and then some wives tail about why Land Rover wants to keep a level of class without kids seats or some story to that effect. It was really nice wasting my afternoon with Kyle S. at Land Rover Sudbury. Some of the positive points which I appreciate are how much more professional everyone at competing dealers seemed. Mercedes and Audi immedalty seemed like a dream to work with to the extent I was uncomfortable to be enjoying myself while looking at buying a new car. The real crux of my afternoon was when I left and managed to get more information on land rovers from the Mercedes dealer up the street who had a trade in. I honestly couldn't believe he was able to read a spreadsheet and give me the info I needed without pulling teeth. It was almost like he was doing his job and wasn't inconvenienced by having a customer at his desk.Thank you Kyle S, it's been a pleasure.

nancy51

May 24, 2016

Just bought a 2012 Range form Vito. The car was what we wanted and he worked quickly to get everything worked out for us and get the car ready for pick up, even though I showed up much earlier than expected. He was straight forward and honest, no silly tricks or games. The only irritant, and this had nothing to do with Vito, was the car failed inspection because it hadn't been run long enough after the computers were reset, so I have to go back; and whomever detailed the car really whiffed. The pull down area int he back where the cup holder is is COVERED is melted ice cream and chocolate, crumbs and grime. It's gross. But Vito did an excellent job, I'd recommend him.

Mariana

Feb 28, 2016

My husband and I went in the store on a Sunday afternoon early February with no intention to buy a car, only to look and test drive it because we were still looking for a vehicle to buy for myself. I have test driven a mini, beetle, q3, glk350 and after that day a certified Lr2. Our intention was to buy a new car that would last us a good time. After test driving the lr2 I fell in love with the car! The inside view is great, the car drove smoothly, and the best part was that the car was owned by the dealer as a courtesy car to customers. It was in great shape but dirty in the inside as you would expect being a pre-owned vehicle. By the end of the visit my husband turns to me and asks, "out of the other cars you test drove, which one do you like best?" I responded with a big smile, "this one (lr2), but I loved the inside of the Audi". The Audi was brand new, so obviously had no stains or sign of wear. We sat down with the salesperson, Yan, and started our negotiation. We told him specifically that we would only get the car if it came with brand new tires, a DETAILED cleaning inside and out, and if the crack on the windshield would be fixed, and he and the store manager agreed with our request. Wednesday comes, it's pick up day! We are excited! The car had brand new tires, the crack on the windshield will be fixed in the spring, it's sparkling clean on the outside but NEVER touched on the inside! Shame! I was very upset, having the car shampoo was very important to me and they failed! The stains on the roof was still there, the coffee stains on the seats were still there, the dash board was never wiped down, the "vents" where cold and hot air comes from was still dirty, the inside storage of the front doors were still dirty, the car looked exactly the same as the day we test drove it! We told Yan right away what we saw, and he did too agreed that the car was NOT DETAILED. He asked me to wait 15 minutes so they could clean the car before I leave. I did wait 15 minutes, they wiped my car really fast and handed me the keys. Yan tries to fixes his fault with a 15 minutes wipe down, but I know for fact that a DETAILED service can never be done with that short of time. We take the keys back and leave. At this time, when driving the car home all I could think was, "wow what a horrible customer service". Still bother by the incompetence of both the salesperson and detailed professional, my husband and I emailed the store manage and explained what happened. His name is Ben, and as soon as he gets our email he calls, apologies for what happened, and ask us to drop the car for a full detailed service because he wanted to make it up for us. Very pleased with the call back we agreed to bring the car. We dropped the car for 3 to 4 hours service. Believe or not they still did not detailed my car! The vents were still the same, the front doors storage compartment was still dirty, and the coffee stains on the side of the driver seat was still there. What a waste of time! To top it off, after mentioning again to Yan, that the car was not detailed for the second time, he calls me, the customer a perfectionist! That's unexceptable! He shouldn't have called me that ever because it's my right to expect a job done well!

hogo2000

Feb 8, 2016

Just a perfect sales experience. Bought a 2016 RR Evoque. Vito was very helpful in getting the car I wanted and at a fair price. Cannot say enough about him He knows his stuff and he's just a real decent guy. Ben and Bobby made me feel welcome and proved that this is a first-class dealership.A+!!!

JJEvoque

Jan 29, 2016

I had an amazing experience purchasing my Range Rover Evoque. I felt completely taken care of. Vito answered all our questions. The manager Ben came out to talk to my husband and I and gave us everything we needed. At the financing stage we didn't feel any pressure to purchase any extra products. I will get my next Range Rover here.

AR2016

Jan 28, 2016

From the first day that I walked in Vito was extremely helpful and spent a great deal of time with me, test driving several cars and talking about the features that I wanted. When I stopped in, unannounced, for a second visit, he came out immediately to show me a car that I found online. But most of all, when it becomes apparent that none of the cars on the lot were a perfect fit for what I wanted, he worked hard to find a car out of state, to bring it to Sudbury, and it was exactly what I wanted. I had been working with several dealerships and doing a lot of research on my own and Land Rover Sudbury was the dealership that came through for me. In addition, after trading in my old car, when I realized I had left something attached to the car that meant a great deal to me, he found my old car, found the item and offered to mail it back. Above and beyond service, all around.

Andrea2570

Dec 11, 2015

Thank you to Vito Fulciniti for making our new car purchase so pleasurable. To say that he is a true professional, thorough, friendly, knowledgable and attends to details is an understatement. This is the second RR Sport we have purchased from Land Rover Sudbury and we will certainly recommend the dealership to our friends.Thanks also to Bobby Strickland!

ehsanm

Oct 13, 2015

Before my recent experience with Herb Chambers Land Rover Sudbury, I always believed that the Herb Chambers is one of the most trustworthy car dealer companies around, but it was not the case. Here is the story: I have found a CPO Land Rover Evoque for $27,000 on Herb Chambers and Land Rover US websites a week ago and contacted them to see whether the vehicle is available or not. They responded right away acknowledging that it is available and we can arrange a test drive. I asked about the price too, to see if it is negotiable or not which they said that it is Haggle-free as Herb chambers always advertise. A day later I contacted them again in order to arrange a test drive for the afternoon. I have sent four emails to their General manger, sales manager and two other sales persons, but they didnt respond. As it was a bit strange, I decided to check their website to see if the vehicle is sold or not but what I found was shocking. The vehicle was available but theyve relisted it with a new $32,000 price tag! I sent them another email and asked if it is a mistake or not. Their sale manager responded that it is not, claiming that the price of the car a three years old used one- has changed because of the market in a single day! As the claim was ridiculous I asked him to escalate the issue to their general manger which he said he did but no response at all. A completely disappointing experience, what they did is just disgusting. I have never saw even a cheap dealer on the market does what they did: Raising the price of a car for $5000 as soon as discovering that the customer is interested to buy it! They just traded Herb Chambers reputation social capital- for $5000!

Raybo

Oct 2, 2015

Thank you to Ben Muenzberg and Vito Fulciniti for making my purchase seamless professional and enjoyable. I've already sent one friend to buy a new RR from you and I'm sure I will be sending many more. Looking forward to a long lasting relationship with Ben and Vito at Land Rover of Sudbury. Thank you gentlemen.

BrianVT

Sep 23, 2015

My wife decided to purchase a Land Rover Discovery Sport from Land Rover of Sudbury after visiting the dealership this past winter. The ordering process went very smooth. The salesman, Holden, was quite helpful...at first. However, after completing the order, email communication beccame sparse. We were not informed of changes made to the vehicle until the week before it was to be delivered. Holden, apologized, continuously stating how busy he was, which was the same response every time we attempted communication. Finally, a few weeks ago, we were informed that the vehicle was ready. We drove the four hours to the dealership. Upon arrival, Holden was "too busy" to greet us and show us the vehicle. After waiting for approximately 30 minutes, the sales manager asked for the keys to our trade-in so they could evaluate. We were promised that we would receive a fair trade in offer...but this was certainly not the case. After a short time, the sales manager returned stating that since the car was "imported to the US" from Canada, they could only offer less than half of what the trade in value was. Mind you, this was an Audi SUV in great shape with extremely low miles. When we informed them that this was unacceptable, and that Holden had promised us a fair trade, they said that there was nothing that could be done. They offered us $14,000 less than the lowest NADA trade in value for an Audi Q7! The sales manager blamed us for not informing Holden of the details of our trade in to which we provided several emails stating otherwise. We were forced to leave the dealership without the new vehicle which we had waited five months for. Throughout this, Holden stayed in his cubicle, never once coming out to greet us, speak to us or explain the issue. To this day, we still have not received an email of apology. However, as luck would have it, all ended well. Though we were quite upset at our experience with Land Rover of Sudbury, we went to another dealership thirty minutes away. I will not name the dealership as I don't want this to be scene as an advertisement. This dealership, had the same vehicle we had previously ordered (minus an option and different interior color). They offered us $10,000 more than what Land Rover of Sudbury offered for our trade and we purchased the vehicle in a matter of minutes. They even delivered the vehicle to our house, four hours away, two days later and helped us register it. Land Rover of Sudbury refused to do this stating that we could just put our out of state plates on it and register it later. I would reccomend doing your due diligence before purchasing a vehicle at Land Rover of Sudbury.

KenB

Aug 24, 2015

I was looking to buy a new evoque and had visited two other dealerships. I did not find their customer service up to par. After an initial email to the Sudbury dealership Inquiring about the Evoque, I decided to take a ride to the dealership. Enter Vito Fulciniti. He listened to our requests, didn't try and sell us anything more than what we wanted, and was very honest about all questions asked. He clearly has a natural ability to win people over and to make their car purchasing experience very enjoyableThank you Vito!

Jenn

Jul 27, 2015

The day was a great day. Vito and Ben made every aspect of the sale a pleasure, and we got a great Range Rover. This is a great dealership to do business with

Morrisgj

Jun 8, 2015

This dealership is amazing and treats you so well every time you step in the door. The store manager (Ben) goes above and beyond and stands behind every car he sells. One of the most honest guy's you can find in the business. Thank you

TaraJohnson

May 18, 2015

9 years ago, when I was 8 months pregnant with our first child, we started shopping for SUVs. My husband would tease me about getting a minivan. I really wanted a Land Rover but he thought that I was nuts due to the cost. I convinced him to visit Land Rover, Peabody as we live on the North Shore. They took us for the test ride on the small fake mountain which was fun. We looked at a couple of used LR3s but I wanted something a little newer. While there, I also learned that Land Rover Peabody would not provide a loaner vehicle during service unless I bought a brand new SUV. Then, I found a few sales demos for sale at the Land Rover Sudbury dealership. I was hesitant due to the distance from Gloucester. However, the low mileage on each vehicle was enticing. From our first visit to the Sudbury dealership, I was blown away by their customer service which was markedly different from the North Shore dealer. We bought one of the sales demos, a silver LR3 that I Loved. Sudbury provided a loaner car during each and every service picking up my car in Gloucester while dropping off the loan. My son spends time at MassGeneral for appointments and sometimes overnight visits. More than once, Land Rover Sudbury has met me right at the hospital to pick up my car for service. With young children, especially one with a health issue, knowing I never have to worry about transportation is just amazing. The LR3 did not have a 3rd row therefore I traded it in at Sudbury for a black LR4 that seats 7. Perfect for carpooling and long trips. I call the service department from time to time with inane questions and I'm always struck by their patience and kindness. I called the service department this morning and told Tom that the coolant is leaking. I know that they are booking appointments weeks in advance right now as I originally had a regular service booked for May 29th. But, Tom said "have the car towed in and we will get it in." Just amazing service. When Tally's Towing picked up my LR4 this morning, I explained why we bought the car all the way in Sudbury rather than locally. He said that he finds the folks working there to be polite and friendly to the tow truck drivers as well. When you are working with the public, you are in the people business. Sometimes folks understand that and sometimes they don't. I am very grateful for the Sudbury Land Rover dealership!

Matthew

May 8, 2015

I was hesitant to take a drive all the way from the South Shore, but the pre-owned 2013 Lexus RX350 looked great in the pictures, and was a great price for the miles. Very happy we did. We had driven several other cars at multiple dealers. All of which were quite nice, but we couldn't find the "right" one, be it either the price, or the details of the vehicle. This one had it all.Nice comfortable showroom, beautiful Jags and Rovers over which to drool!Matt Phillips took us on a nice route to put the RX through the paces; I'd be remiss to not mention how scenic it was. After driving it, there was no haggling over the vehicle; just a quick point-counter point on the value of our trade, and deal done. Very simple! Matt was very attentive in assisting us through the entire process.When I mentioned that it might be difficult to come back to Sudbury to pick up the vehicle, the response was, We'll bring it to you. That's exactly what happened. Vehicle was delivered to my work, shiny as new, and with a full tank of fuel.What more can you ask? Can't wait to take it to the Cape this weekend!This is my second car in a row from Herb Chambers. I've driven over 50 miles to each dealership, and have been happy I did.

GreenRover

Apr 24, 2015

Stopped in to checkout the Evoque and left with a brand new one in Aintree Green. Could not be happier (well, a slight exaggeration - there are some real Jag beauties there)! I feel that I made two new friends as well as trusted advisors in dealing with Anthony Carbone and James Affannato. Both employees are a credit to the company. They are friendly, knowledgeable with great listening skills and are truly enthusiastic about their cars. I felt I made a very good deal with them on my purchase and trade-in. I will not hesitate to refer my family, friends and colleagues to this dealership and to Anthony and James specifically. Thank you,David K.

Paul

Apr 19, 2015

Tom Shusda led a very thorough service team as he researched an engine issue with our 2008 Sport HSE. After presenting us with our options, we decided to look into buying a new Sport HSE. Ryan Gravelle was exceptional in educating us and taking the sales process at our pace. No high pressure tactics that are typical at some other car dealerships. He was very patient and professional and we appreciated his professionalism. Would highly recommend this team to anyone!

mmrusher

Feb 8, 2015

I was on my way to work during one of our recent Boston snow storms and the engine light came on. This was alarming, but my LR4 was running just fine. I had hoped it would re-set and disappear, however, on my way home the engine light was still on. I called Pat Higgins. After asking if the vehicle was otherwise running normally, Pat set up an appointment at my earliest to have the vehicle scanned. Pat said he had heard of this before and most likely after three cold starts the engine light would go off. Pat was spot on correct.Pat is always professional yet reassuring. He is a terrific asset to the Sudbury Land Rover team.

CChou

Dec 5, 2014

The sales manager could not have been any clearer that he did not want my business (I was even a repeat customer!). The shortcoming of this dealership and maybe the brand is that they'd rather be concerned about selling as many vehicles as possible without trying first to build some loyalty with their existing customers. Here are some of the very best cliche car salesman lines thrown at me to pressure me into buying a truck faster than I anticipated: (sic)- This is a very in-demand truck, and a lot of my walk-in customers have been wanting to purchase your truck- We need you to come in and pay for the truck before the month is over or we cannot guarantee the availability of your truck.- If you do not like the spec of this order, we'd be happy to order you another one that will arrive sometime in the future. Maybe April.I was already purchasing this vehicle at full MSRP. How much more are they going to ask for it?

Hemlata Roy

Nov 20, 2014

Matt and Anthony really worked with us to find the best car and great trade in value for our old landrover. We have been bought cars from a lot of vendors over the years but this was the most pleasant experience we have had so far. Thank you guys... we love the car...

kmcant69

Nov 20, 2014

My wife and I have been buying Range Rovers from Land Rover Sudbury for the past four years. We have had Sports, and Full Size Rovers (6). The sales team is easy to deal with and the service department will come all the way out to Central MA to pick-up and drop off a loaner car for any services needed. This is by far the best Land Rover dealership in the northeast. The General Manager (Ben) always makes his presence known to be sure you get the best buying experiance and deal. Michael and Kim Cantwell

mvettel

Nov 13, 2014

My experience with Land Rover Sudbury has been consistently excellent. I have purchased and service 4 Range Rovers with LRS during the past 12 years. The new car sales experience provides sufficient information with no sales pressure. The service department is thorough and efficient. I plan to continue to work with LRS.

Ruby3&me

Nov 13, 2014

The sales personnel, Rusty Johnson, in particular went above and beyond to provide optimum customer satisfaction. From paperwork being brought to Boston to be signed to expedition of delivery of vehicle. The kindness as well as the amount of time (over an hour) shown to my teenage son, who visited the dealership with me and had numerous inquiries was treated with such an abundance of respect...we left the dealership with the thought "Wow, what an unbelievably great guy that Rusty is"....

Towergroup40

Nov 11, 2014

My experience with my new Range Rover purchase began with Rusty Johnsen spending more time with me then any other car salesmen had spent with me in the past. He was a perfect professional and walked me through all of my options.

GK1999

Nov 5, 2014

I was one of the customers affected by the recent, unfortunate fire at LR Sudbury. While dealing with the consequences, paperwork, and Insurance company red tape was quite painful, the LR Sudbury team of Rusty (sales), Tom (service) and Anthony (management) were key to helping me get through the process in a reasonably smooth manner. They were also instrumental in going out of their way to ensure I had a loaner throughout the period (Insurance company did not even broach this topic) and miraculously managed to find me a new RR HSE and have it ready for purchase within a few weeks of the fire. With the new RR, I have now purchased my 5th LR from Rusty and every experience has been fantastic. I would recommend Rusty and the LR Sudbury dealership and management to anyone who is seriously considering the purchase of a new LR.

manonlp31

Nov 5, 2014

Rusty is absolutely the best! We have purchased 4 vehicles from him and he never fails to satisfy! He is attentive, responsive, patient, and kind. I look forward to purchasing all my cars from Rusty.

jocelynpolk

Nov 4, 2014

We have purchased six vehicles from Rusty Johnsen and could not ask for a better salesman. He is professional, fair, and honest. He knows what we like and also knows that we like to switch in and out of cars fairly regularly. We have purchased both new and used Land Rovers from Rusty and each time we are treated like we are his best customer. Anthony Carbone is great to work with and makes sure all of the paperwork is ready to go when we are ready to take ownership of our cars. Any issues we have had on the service side of cars are addressed quickly and we are provided with frequent updates. Loaner cars are delivered to our house (if needed). Rusty and his team at Land Rover Sudbury are THE reasons why we will continue to choose Land Rovers.

smills328

Nov 4, 2014

I have purchased several vehicles from Rusty over the years and he is always a pleasure to work with. I look forward to our next purchase.

997turbocab

Nov 3, 2014

This was the third LR dealership I had contacted to gain information regarding the upcoming 2015 RR Sport SVR and the only one that returned my call and had the information. Matt Phillips was great to work with, timely and informed. Ultimately when going to turn in the build sheet I found a 2012 RR ATB with very low miles that I picked up. Pricing and negotiation was very straight forward and fair. Both Matt and management were excellent to deal with and made the buying experience comfortable. I would definitely return to purchase again.

Marc smith

Nov 1, 2014

My wife & I have recently purchases our first Land Rover through HERB CHAMBERS. We have purchased 4 vehiclas prior through different HERB CHAMBERS location. The Land Rover / Jaguar in Sudbury has exceeded or expectations in every aspect. From the time we walked in the door as well as to date were felt as though we were part of the family. Maryann Picarello was our sales women. She was very knoledgeable with the Land Rover products. Maryann was very professional as well as able to communicate well with my wife and I. The car buying experience could not have been any easier for us. Once we decided to purchase our vehicle Maryann turned us over to Anthony Carbone in which was also a great team player within the dealership. Anthony had all the information / paperwork needed to seal the deal. Anthony as well as Maryann in every aspect made my wife and I feel as though we were with family rather than just another car dealership.Once again thank you to the entire HERB CHAMBERS teamMarc & Nubia Smith

alialavi

Oct 31, 2014

We leased our Range Rover and we felt that we were treated fairly and were provided outstanding service from the first face to face meeting with Lance till the day we came to take delivery of the vehicle. We told him what our financial and payment goals were, what we wanted for options, and he recommended other options that would best suit out needs. Lance walked us through the entire vehicle and got us completely comfortable with the vehicle and its features. Lance is a very professional, knowledgeable and courteous sales person and I would recommend anyone looking for a vehicle to use and employ his services.

Bcdring

Oct 31, 2014

Excellent experience, friendly staff and great salesman. Would buy at this dealership again. Vehicle was delivered in wonderful condition and fully explained. Thank you or the personalized attention.

Danjane

Oct 31, 2014

Over the years I have purchased many Range Rovers from Land Rover Metro West. Every time I meet another qualified sales associate. My most recent experience was with Maryann Picarello.Maryann has got to be one of the most personable and sincere people I have met. Land Rover Metro West is a premier dealership, second to none. The quality and variety of vehicles cannot be found at any other dealership. Do yourself a favor, go online and check them out. Head down to meet Maryann, you will not be disappointed. Every member of the team that Maryann introduced me to was extremely welcoming, cordial and accommodating. They are truly the BEST!!

Dipen Gajaria

Oct 31, 2014

Excellent buying experience, From initial visit to price negotiation as well delivery all went well. During the entire process folks were very professional and easy to work with.

fanglei133

Oct 31, 2014

Nice experience! I just bought a Range Rover here. It is hard to find a suitable car in store. Land Rover Sudbury provide nice service. Every thing was perfect. I will recommend this store to my friends!

gordo508shop

Oct 31, 2014

We had a great experience at Land Rover Sudbury. Lance Brunell worked really hard to find the vehicle we wanted and kept us updated throughout the process. The finance guy (Jim???) was great to work with as well.

hogarth

Oct 31, 2014

Lance was extremely helpful. Very personable. From answering every possible question I could have had, to anticipating the ones I didn't ask! From driving my brand new Land Rover to my house, to showing me all the bells and whistles?! Could not have expected a more pleasant experience! Ten stars!Way to go Lance!!!

lundberg13

Oct 31, 2014

Very friendly and good experience, they treat customers very well not just at the sale but for any follow up service that is needed. The entire transaction was smooth, professional and simple.

matthewlrubin

Oct 31, 2014

The entire team at Land Rover Sudbury has been fantastic to work with. Between my wife and I, we have purchased multiple cars from LRS and had great experiences every time. Beyond the sale they are very helpful with friends we have referred as well as their promptness in the service department. I will continue to highly recommend LRS to friends and family.

melamauro

Oct 31, 2014

I had the very best experience a purchasing our new Rover Sport in Sudbury! Rusty Johnsen was thorough explaining features, and communicated throughout the process, following up and going the extra mile on car delivery - including the red bow! (It was a Birthday gift) Anthony was equally helpful during the paperwork process, clearly explaining each form before I signed, and most definitely involved in moving everything along so that I could have the car that day!Rusty has since called me, and reminded me that he is my go-to person there, and any time I have questions I am to call him - What a great follow-up call to get after the deal has closed!

MichaelPanza

Oct 31, 2014

i had the pleasure of working with Lance and Anthony Carbone during my recent car purchase. They were absolutely fantastic! They made the whole process very easy and simple! The entire process was a joy and I would highly recommend them and the dealership!

Morrisgj

Oct 31, 2014

From Lance to Ben at land rover sudbury, I have never been treated so well at a dealership. They go above and beyond to make sure the vehicle is 100% before during and after you purchase. I always recommend this dealership to family and friends. I really appreciate Lance and his honesty and commitment to making sure I'm satisfied with my purchase.

Patrick Murtaugh

Oct 31, 2014

Extremely satisfied with my experience at Land Rover Sudbury - they know exactly how to treat customers & are true professionals. Very good experience & service, and look forward to seeing them again soon. Special shoutout to Holden Moore - the best!

Sermart

Oct 31, 2014

I came to order our vehicle and was treated extremely nice from start to finish! I highly recommend this landrover dealer to all my NFL and NBA clientele.

tarabayko

Oct 31, 2014

Rusty was extremely responsive, attentive, listened to my needs, and got me the perfect car at a great price. Very happy, overall, with the dealership as a whole as this is the third Land Rover I have owned. Service is excellent.

aamico

Oct 30, 2014

Just wanted to send a note that my experience buying my new land rover evoque from Lance Brunell was a great experience. Lance did an excellent job in walking me through the process and keeping me informed every step of the way.Thanks again and look forward to a continued relationship.Angelo Amico

Angie2222

Oct 30, 2014

Julie did an excellent job she's a salesperson showed me all the details of the evoque I bought delivery was quick and I was on my way have had it for three months now and love it .i would recommend Sudbury Land Rover to anyone interested in getting a Range Rover or any other of the cars they sell. Johnk

Berna68

Oct 30, 2014

My husband and I have had several experiences with Rusty purchasing three cars. Each time we were impressed by Rusty's knowledge, expertise and honesty. Always understanding and accommodating. A real pleasure.

cissyw

Oct 30, 2014

I have purchased many cars including 2 previous RR's. Rusty and Anthony were the best . Their customer service was impeccable, honest, thorough, and accommodating.

Craig della Penna

Oct 30, 2014

From the professional service delivered with a no-hassle approach to the hands-on treatment to make sure everything in my car was ready and to my standards, I couldn't be more delighted with the sales team at Sudbury Land Rover. Mariann did an excellent job initiating the sale and locking in our commitment to see it through at your dealership. And then she professionally effected a hand-off to Lance when we wanted to come in on a day when she would not be there, and he carried the ball the rest of the way. We were delighted to work with both of them. And, we look forward to servicing our car with you, and eventually trading up to a newer model.

ecasale

Oct 30, 2014

Land Rover Sudbury provides a great car buying experience supported by knowledgeable sales people (Rusty Johnson) and a world class service department. I have purchased 5 Land Rovers/Range Rovers from them and each time the experience was enjoyable. This is one of the only dealerships I know where the sales people are in touch with you post sales - not days post sales, years post sales. Service department ( Tom Shusda) goes out of its way to explain what is being done and offering suggestions and alternatives - they are experts!

Fantaroni

Oct 30, 2014

My wife and I have been purchasing vehicles at this dealership for over 15 years. Rusty Johnsen sold us our first Land Rover. We are so glad he is still there. He treats us like family. Tom Shusda in service cannot be nicer to us. Whenever we need to service our 2 Evoques he makes it soooo convenient. So glad Ben Muenzberg is the GM. He also treats us like family. Be puts in the extra mile for us. As long as these guys are at this dealership we will be coming back. They could be selling covered wagons we would still buy one.

flarossa

Oct 30, 2014

Lance Brunell treated my wife and myself both professionally and courteously. He is very fine saleman and I would recommend him and Sudbury Jaguar to anyone who wished to purchase a Jaguar.My Jaguar XF is AWESOME!!!Ferdinando LaRossa

GaryAT

Oct 30, 2014

Every time I visit this dealership for sales, I receive the gold standard in customer service. There are several Land Rover dealerships in the area, but this one is special. The staff's level of expertise, personal attention, and knowledge of the vehicles is second to none. Simply the best!

Jeongyong Kang

Oct 30, 2014

Knowing exactly what the customer needs and saving customer's time to make the paper works done well ASAP. Responding to the customer's answer quick as to show the responsibility.

jmgiampa

Oct 30, 2014

My experience with Herb Chambers Range Rover was an excellent one. Ben & Rusty met me at the door to the dealership with the the car I emailed about was parked out front and ready for a test drive.! The whole transaction was seamless. I have had one service and was impressed with the valet service as well as the service itself.

John Shen-Sampas

Oct 30, 2014

This dealership was one of the best I have experienced. They serviced my Jaguar F-type V8s very well. The quality of work is excellent and the price is never inflated.

jpiper71

Oct 30, 2014

Lance did a great job of understanding my needs and working to get me the right vehicle in the most timely manner possible. He did not press too hard on various items and importantly did a nice job of ensuring I was appropriately informed

Kdussault

Oct 30, 2014

The staff was very accommodating and friendly. This is my first Land Rover and all details of the car were expertly reviewed with me. The entire process was so easy.

Kmca03

Oct 30, 2014

Rusty was great to work with! I would recommend him to anyone looking to purchase a new or used car. Can't wait to buy my next car from him.

knalfredlam

Oct 30, 2014

Lance Brunell treated me professionally and courteously. He is a very fine salesman and I would recommend him and Sudbury Land Rover to anyone who wished to purchase a Range Rover!Awesome experience!Alfred Lam

Kwesolaski

Oct 30, 2014

I had an excellent experience buying my car here. Rusty was terrific - easy to work with and no hassles. The process was quick and easy. I saw the car, told him I wanted it, and he made it happen. I could not be happier! Thank you Land Rover Sudbury!

megankate

Oct 30, 2014

We had a terrific experience with Julie at Land Rover Sudbury. She was a pleasure to work with, patient, knowledgeable and very personable. We love the car and would highly recommend working with Julie and her colleagues.

paul.richardson.336

Oct 30, 2014

Absolute pleasure to deal with professional, no nonsense people like Rusty Johnson.He made my buying experience wonderful and he was extremely accommodating, so much sothat he came in on his day off to deliver the car to me

paulf2

Oct 30, 2014

Rusty turned a normally intimidating process (buying a car) into a friendly encounter that resulted in a painless experience. He arranged everything and delivered the car in a timely manner at a great price. Will definitely use this dealership and Rusty in the future.

Rdc1019

Oct 30, 2014

Customer service was excellent and super helpful. That ranged from the meet and greet at the door through management and even after we left the property. Can't say enough great things about this site. Very fair at negotiations. Best experience buying a car yet. When I am up for another vehicle will definitely come back to see Julie, Anthony and the rest of Team.

robert.girschek

Oct 30, 2014

I am on my fifth rover over the past 20 or so years; I don't plan on ever buying a different SUV. This team is the best that I have ever worked with.Dr. Robert Girschek

robynglaser

Oct 30, 2014

I had such a great experience working with Bobby and Rusty on the purchase of my new Evoque. They are both the highest quality professionals.

SRodgers8

Oct 30, 2014

I have had such positive experiences at Land Rover Sudbury. I recently purchased a Land Rover Certified pre-owned LR4 from Rusty who was an absolute pleasure to work with. Rusty always understood my needs and went above and beyond in all aspects of the sale. This is my fourth Land Rover and I have always been extremely happy with the service component of the dealership. They are informative, timely and always work to get me a preferred loaner car. Tom has been especially helpful and attentive.

zhaok71

Oct 30, 2014

It's a great for all things. There are a lot of options you can choose. The prices are fair and services are quite well.

zsm7477

Oct 30, 2014

We had a great experience in Sudbury. Rusty Johnson did a very thorough job showing us the Range Rover and helping with a test drive. We would recommend Rusty and the dealership to anyone in the market for a Range Rover.

faisal.zaim

Oct 29, 2014

I had a very positive experience at Land Rover Sudbury with Patrick Higgins. Pat was very knowledgeable and helpful. I was getting a very good treatment for him for service and he also gave me a loaner car which was very useful for the time I was away. He is also making sure that my car is ready for winter (mud flaps, tires, wipers etc..). He made my service experience with land rover that much better.

rms49

Aug 7, 2014

Absolutely superb experience via Herb Chambers, Land Rover, Sudbury, via intial salesman, general manager, finance manager and back to salesperson, ALL made for an experience that was instructive/fun and pleasurable. Would recommed ALL potential customers seeking auto sales via Sudbury Land Rover/Jaguar.

LarryBrennan

Aug 3, 2014

Although I was purchasing a lower priced vehicle for my daughter the staff at Land Rover Sudbury treated me as though I was buying a high end vehicle. After speaking with the sales manager, I was directed to Julie Lepore who I feel couldn't have been more helpful. All reasonable requests were granted, and the car was delivered in a timely manner. I look forward to purchasing a vehicle through this dealership, with Julie's help in the future.

tennis888

Jul 25, 2014

I have owned four range rovers so my husband and I have had lots of experience with the service department at Land Rover Sudbury. Service experience there has always been very positive, particularly with Peter as head. THAT IS, until now. Peter left a few months ago and unfortunately, the service department has gone downhill. With Peter, I always got timely feedback on the status of my car, my car was always reliably serviced and turn around time was very prompt. Peter was always more than happy to provide a loaner vehicle so that I could get around while my vehicle was in the shop. More often than not, he had the loaner vehicle delivered to my home because he knew how difficult it would be for me to pick it up with no car. He was friendly and professional. He provided the type of service you would expect with the purchase of a luxury vehicle. (Rusty Johnsen, by the way, was our most recent SALES person and he was very good to work with). Most recently, my car broke down on a major road while I was traveling with my three children. The car just stopped working - lost all power. Luckily I was able to steer the car off to the side of the road out of major traffic. When I called the service department to notify them of the car breaking down, they could not have been more unhelpful. I asked if I could get a loaner so I could at least transport my kids home. Well he could not have been more unhelpful. The car was eventually towed to the dealership after several hours of waiting with my kids outside on the side of a major road with traffic. When the car arrived, the dealership never called me to let me know that the vehicle made it. I finally called the dealership to make sure my car had indeed arrived in addition to requesting a loaner vehicle. Jeff could not act more like I was a pain in the xxx. I asked if he could have the loaner delivered to my home as I had no way of getting there. He said he had no loaners. He finally located one the next day acting as if it was a big deal for him to do. I asked if he could have it delivered to the house as I had no way of getting there. He said no, he had no staff. I said I would try to get there, but asked if he could deliver it the following morning if I could not get there that afternoon. He was very reluctant, but agreed. Well wouldn't you know, the next morning, the loaner never arrived. Nor did I hear anything from Jeff in the service department. So my car was towed there on Monday. Today is Friday - 5:00 pm to be exact. I have not heard anything from Jeff in service at the dealership as to the status of my car repair, if they have even looked at it and offer any possible explanation as to why it may have just completely died on the road. They really need Peter back. Can Peter please come back??

CAP22

May 2, 2014

I had a very positive experience at Land Rover Sudbury. Steve was very knowledgeable and straightforward. I felt as though I was getting the real story from him. He was helpful as we choxe extras. He kept me informed as we waited for the car to get delivered and the week the car cam in he was very flexible and got it for me as requested in a timely way.

klomp

Mar 14, 2014

Best LR service shop in the area. And Pat Higgins is the single best service adviser with whom I've ever worked. Full stop.Excellent, timely, and consistent communications. No surprises. Proactive effort to ensure my (car's) concerns are fully addressed. Easy scheduling. Proper LR loaner vehicles. Everything you expect from a LR service experience. And they fix it right the first time (unlike the folks just north of Boston).Strongly recommend them over other options.

rkeshup

Mar 3, 2014

I am writing this review after concluding my purchase of a Range Rover Evoque at Herb Chambers in Sudbury. Let me first start with some context. We have bought a number of luxury vehicles including BMWs, Range Rovers and Porsches across a number of dealers in the US and internationally. In addition to this context, I recently moved to the US and while my credit score is excellent, I have limited history which could have been a problem financing a vehicle in the USuntil I walked into Land Rover of Sudbury! We were moving from NYC to Boston and therefore needed to buy a car. We initially went to a Land Rover in Manhattan who were only interested in taking my deposit. They were not knowledgeable about the car, and when they did get my financing, got it for me at 11% with a requirement of 50% down! They also took over a week to refund my deposit but that is another story for another day. I decided to try and get the Range Rover Evoque in Boston, given it was probably easier to register. I looked up Land Rover in Sudbury and gave them a call Anthony Carbone picked up. I told him I was about to make the trip from NYC to Boston, but that I needed to finance the car and had limited credit history. He was upfront about the risks but assured me he would do his best to get a good deal. I landed at the dealership on a Saturday at 11am Anthony and Bobby greeted me, and introduced me to Rusty who would take me through the sales process. Rusty immediately asked me if I wanted to go for a test drive, and we were off for a 6 mile drive around Sudbury. He was quiet, and not pushy letting the car sell itself. He was on point with any questions I had. He then asked me what trim I was interested in, when I said Prestige; he drove 10 minutes away to the back lot to pull out a brand new Prestige (still in its white shipping wrapping). He took off the wrapping but I didnt like the color. He then asked patiently if I wanted to see anything else. The Evoque on the showroom floor caught my attention and I asked if it was for sale it was, and we immediately got down to numbers. Rusty provided me with payment plan options and after a bit of back and forth we starting calling the banks. That is where Anthony and his magic came in! He spent a little over an hour calling the banks, keeping all my limitations in mind, and only came out of his office when he had a positive resultand positive it was. He was able to get me a rate of ~2% with a structure very much under a monthly payment I was comfortable with. I agreed, we processed the papers and in a matter of 4 hours I was out the door with the deal done. I asked if I could pick up the car the following week, and knowing it was our 5th year anniversary and a gift for my wife, they dressed up the Evoque with a red bow for collection! Over the week I inundated both Rusty and Anthony with a number of questions and every time they were super quick to respond. This experience has been BY FAR THE BEST car purchasing experience I have ever experienced. I will only buy Range Rovers while we live in Boston (unless Anthony moves to another brand) because dealing with this dealership was exceptional. Given my limited credit history they were able to put us in a car of our choice with no car sales BS, the industry is known for and plagued with. In fact, I am so ecstatic with my experience that I am including my personal email address and encourage anyone who is thinking about dealing with Land Rover of Sudbury to reach out if they have any specific questions about the Range Rover Evoque or the dealership It is for these reasons and so much more I have them rated exceptionally high. RK rkeshupatgmail.com

Bobmins

Dec 11, 2013

I have purchased several vehicles over the last few years from this dealership, all Land Rover models, and I believe the service, staff and overall experience is unsurpassed, compared with other dealerships I have used in the past. The quality of the vehicles is always exceptional, with a great selection of models to choose from, and always what I believe to be a fair price. We also love the door to door service feature for any repairs, regular maintenance.

mcant07

Nov 14, 2013

I give this rating because my experience at Herb Chambers, Land Rover Sudbury is far and away one of the best car buying experiences I have ever had. The staff was extremely helpful; I was easily guided towards the best vehicle for my family and our needs. The financing and paperwork work for the financing went quick and smoothly. When we exited the building after the paperwork was complete we were give a full top to bottom explanation on all the functions of the vehicle. I would highly recommend this dealership to anyone looking to purchase a Range Rover or Jaguar.

GaryAT

Jul 30, 2013

Every time I come to the Land Rover dealership in Sudbury, Anthony always has a smile, and a warm greeting for me. In addition, I will never take my 2012 Supercharged Range Rover any where else for service. Why? In a simple answer: Tom and Pat. They are hands down the best service people I have come across since owning a vehicle. Their mission is to ensure you have a great experience when your Land Rover is serviced, the job is done right the first time, and for the best price. If for whatever reason you are not satisfied they will do what it takes to ensure you are not only satisfied, but thrilled with their work. Highly recommend this dealership for sales and service. I will always purchase my Range Rovers from this dealership as long as Anthony, Tom, and Pat are employees.

LR42013

May 28, 2013

Jim and Anthony are a great team. Both are knowledgeable and professional. I'm very happy to give LR Sudbury my repeat business. Jim was able to structure a great deal to move from my 2010 to a 2013. Anthony was very helpful in obtaining a great financing deal. Thanks.

jocelynpolk

Apr 10, 2013

There is a reason we keep coming back to this brand time and time again his name is Rusty Johnsen. This is the fourth Land Rover we have owned since 2002, and we purchased each from Rusty Johnsen. My wife is an avid fan of this brand and after her most recent mistake purchasing an Infinity JX, we knew we had to see Rusty to see what our options were for getting her out of a almost brand-new car and back into a Land Rover. Needless to say, trading in a new car weeks after buying it is a difficult situation. After contacting Rusty and explaining the situation, Rusty went well above and beyond in finding us the right vehicle and helping us make the trade-in a smooth process and financially a better situation that we could have imagined. Rusty really works with you and for you. We ended up with a pre-owned Range Rover, and my wife could not be happier. Rusty has a lot of patience, is extremely knowledgeable and is precisely the type of salesperson that Herb Chambers should want to represent the Company. He is a terrific ambassador for Land Rover and Herb Chambers. Anyone interested in a Land Rover should ask for Rusty it will be a very positive experience.My wife and I drive about 20,000 miles a year each, so we have had a lot of cars. In our experience, Rusty Johnsen is easily the best salesperson and a great guy - and because of Rusty no better dealership than Sudbury Land Rover. Our most recent experiences with the Infinity of Westboro and Porsche of Burlington both also Herb Cambers dealerships - made us seriously question how those businesses could be owned by the same company Sudbury. The differences in their approach to sales and customer service were striking. Porsche of Burlington sold a car out from under me the very day I arrived to take delivery, and Infinity did not return our calls or e-mails after we explained that my wife was not comfortable in the Infinity JX we purchased from them (in fact, we have yet to see the return of funds for the pre-paid service plan we purchased). Rusty has a unique style that is really genuine and up front. He is passionate about the brand, and extremely knowledgeable. He guides you through the process, makes sure you are comfortable, and engenders the type of respect that ensures you will return the next time around. You feel like you have a friend, not just a salesperson, and I imagine Rusty has a good number of repeat customers.

PegProp

Mar 12, 2013

Rusty made the purchasing process easy and enjoyable. After purchasing the car he kept us informed regarding its expected arrival time. He brought it to our home with all necessary paperwork. He took the time to explain the car's features so we could enjoy them immediately instead of trying to figure them out as we go. He also helped in stall our roof rack and facilitated all our other accessory needs.

2008LRsport

Jan 21, 2013

As a family we have purchased 5 vehicles from Ben M and his team and every experience has been flawless. My most recent visit was to have my side view mirror replaced. I spoke with Pat Higgins, my go to guy for anything service related. In a 10 min phone call I had everything set for them to pick up my truck and drop off a service vehicle. What was truly important about this service call was that we had literally just had a baby and needed the truck picked up at the hospital. Pat took care of everything. And worked around our schedule. It's the little things sometimes that take place that leave a great impression. The quality of the work was great. When I got my truck back it looked brand new. Thanks for taking the time to make things right. Love the team and love the service!

tiberius201

Jan 4, 2013

Had a great experience at this dealership. Despite the craziness of buying a car on New Years Eve, they were very relaxed and I never felt pressured to buy.

laurele

Dec 28, 2012

I recently traded in my LR3 for a Rover Sport. I have always been happy with the dealership and the experience I have with the service of my vehicle. Tom in the service department has always gone above and beyond to be helpful and informative, most importantly always fair! When it came time to trade my LR in, I wanted to stay loyal to a dealership that has treated me fair over the years. I was introduced to Matt in the sales department and was extremely happy with the entire buying experience. Matt was kind, fair and made me feel more like a friend than a customer. I was kept up to date on my new suv, it was ready when promised and there was zero pressure or hidden costs. I have been loyal to Subdury for service and now they have made a customer for life with sales. The dealership should be proud of the people that work there. Very happy with my entire experience. Thank you!!!!

kimstirling

Dec 27, 2012

Ed Oteri was professional and efficient. My husband and I loathe the entire car buying process -- the entire thing, especially the sales pitch, the sleazy "so tell us, did you like the car" before you get the price, etc. (we had this experience at another Herb Chambers in Burlington) Our experience with Ed couldn't have been further from this. We walked in, received a fair price for our trade, and bought a car. There was no drama. We plan on buying another Lexus or Land Cruiser for our next car, but we would wait, even a year or two for this dealership to get one in as a trade so that we could deal with them again instead of some other dealer. Ed Oteri receives my highest rating in every regard.

TPM13

Dec 17, 2012

Had an awesome experience at Land Rover Sudbury. Rusty Johnsen was a fantastic salesperson to work with. Ben Uuenzberg (store GM) and Anthony Carbone (Finance manager) were great as well. A pleasurable and easy car buying experience. Highly recommended, would definitely buy from again.

mingolelli

Dec 12, 2012

Ed is the best car salesperson I have ever dealt with.He loves cars and it shows. He was honest, knoledgable, reasonable, responsive and a great representation of the brand. You should have all new sales people train under him. He took car of the details, registration, had the car delivered.....I can be tough, but I have nothing but glowing remarks for him. He even laughed at my jokes......He made my Christmas suprise happen....what else can I say?Anthony- dealt with him less but, out of all the cars I have purchased, I have never sat and chatted with the finace manager before. He loves cars as well, and it shows.....Merry Christmas

BARTON61

Dec 11, 2012

Peter really makes the difference, he goes the extra mile ! Calls to explain what's going on and where the process is while your vehicle is in the shop. Always offers help and a way to make things work.

Addison Parks

Nov 29, 2012

Like some people, my wife and I don't enjoy the whole process of buying a care from a dealer. The inevitable use of the car salesman playbook, from trying to get on top of you by immediately making you aware of how much they know and you don't, or by dividing and conquering, so much so that the manipulative experience is so oily that you can't wait to get home and take a shower. We even took to renting from time to time because it was so hassle-free by comparison.Enter Matt Phillips. He helped us look at a Range Rover a few years ago, and even though we didn't pull the trigger then, we thought of him immediately when we felt forced to have to confront the otherwise sleazy world of car buying. So we went in and sure enough he was there to help us get exactly what we wanted. Matt was great. My wife kept saying, couldn't he find something else to do, since he was so nice, friendly, helpful, easy, and unsalesman-like. No browbeating, no pressure, no shmooze, no shtik. We were so happy with how easy he made it to get a car this time, that we've already contacted him about upgrading one of our other cars. Great experience. No hassle, just very happy results getting the car we always wanted. In fact, we got much more than we ever expected to get. What a pleasant surprise!

cmd140.6

Nov 22, 2012

I recently leased 2 cars from Land Rover of Sudbury (2012 RR Sport and then flipped back for a 2012 RR) and have nothing but positive things to say about this dealership, both in terms of how I was treated generally as a customer and how straightforward they were in terms of negotiating the terms of each deal. In particular, my sales consultant, Rusty Johnsen, was a pleasure to deal with. He was professional, responsive, able to quickly work my flip into the RR, and knows these cars inside and out. I am generally appalled at the lack of knowledge some car sales professionals have (particularly in terms of the nav/entertainment systems) but Rusty was able to answer all of my questions and show me how to solve the handful of items I could not figure out. I would definitely recommend the dealership and Rusty.

Jeffrey Susla

Nov 18, 2012

I have purchased two vehicles from the dealership within the past six months. I have dealt with Ed Oteri, customer sales representative, on both occasions and found him to be a courteous professional. Not only was I greeted by name on both visits, but his travels to Connecticut to handle the out-of-state paperwork were an appreciated sign of his complete attention to customer service and satisfaction. While I plan on having my Range Rover for some time to come, I will be dealing with Ed Oteri again, when the time comes to purchase another Land Rover. Finally, I am quite impressed with Land Rover Sudbury's customer service.

Sandra8364

Nov 16, 2012

yes. Ed Was fabulous. I wanted to buy a car from him from the start I never felt pushed or persuaded to buy a car from him. Rather i found him very knowledgeable and accommodating to my needs. He is very professional and most importantly I felt I could trust him.

sdemarco001

Nov 13, 2012

A year ago my experience with this dealership was very positive. More recently, it was the worst visit to a dealership I have ever experienced and I have purchased many new cars in my life, including Mercedes, SAAB, Volvo, Toyota, Chrysler, Nissan and Mini-Cooper. Overall Mr. Luddy did not seem very engaged or interested, was not very helpful or informative, and at what became the end of visit....extremely rude! Apparently my offer of less than advertised sales price was insulting to Mr Luddy. His reaction was totally uncalled for and unprofessional!!

maxw523

Nov 5, 2012

Dealing with car purchases is always nerve racking whether or not you're purchasing a high end vehicle or not. Thankfully, I chose to go to Sudbury Land Rover where I was completely taken aback by the incredibly high standards of professionalism, the good humor, and thoughtfulness of the dealership. Their philosophy was essentially, "how can we help you". Ben Muenzberg and his sales team put me completely at ease. Rusty Johnsen was superb in following up ; completely without pressure or hassle.They made the decision to purchase hassle free and easy making clear that my satisfaction was key in the entire process. Of course while that treatment helps, it is the after purchase care that was the true test of their professionalism and they were extraordinary!All aspects of care, question, detail and minor issues were dealt with promptly, painlessly and without hesitation. On the contrary, they were apologetic for any inconvenience and following up afterwards to ensure my satisfaction. These are not the type of people that relinquish responsibility at the time of sale but continue to fret and work hard afterwards. It is very clear that they are committed to going "above and beyond" for any and all clients.I have absolutely no hesitation in recommending Ben, Rusty, the service team of Pat, Dave, Pete and Tom. They are the best ambassadors of commitment to client service I have encountered.

nocali

Nov 5, 2012

Rusty Johnsen is the guy to work with there. Talk about customer service - he goes out of his way to do anything to make the process easy for you. He did such a phenomenal job with our LR4 we bought this summer that we just got a Sport from him too instead of sticking with BMWs for our second car. His knowledge, service and reliability are second to none. And he doesn't disappear right after the sale. He's been quick to help with anything afterwards too. We were reluctant to go to Sudbury from Wellesley but they pick up and drop off a loaner for service. Cant say enough! Ask for Rusty

DavidCR

Nov 4, 2012

Rusty Johnsen is a pleasure to deal with. I would recommend him to anyone based on my expereices with him over thet years. Rusty goes the etra mile to make sure the customer's needs are always met.

JMJH

Nov 4, 2012

We adore Rusty, we have followed him from when he was at Landrover Peabody to Landrover Sudbury, and our family has purchased numerous range rovers from him. He is very professional, one of the most genuinely nicest guys we have met, and really cares about his customers. He bends over backwards to make sure we are well taken care of and we have been thrilled with the cars we have purchased, but more so with the level of service he has given our entire family through out the years. He is why we keep coming back, I highly recommend him!I just bought my newest Rover from him 3 months ago and was very specific with what I wanted... He searched high and low for it and made sure that I was fully satisfied with everything. He had everything taken care of for me and made the process smooth, seamless and easy for us, as always.

gahlin

Nov 3, 2012

Had a very positive experience when purchasing my vehicle. My salesperson, rusty, was extremely knowledgeable and helpful as well as being very courteous. The GM Ben, was very helpful in me getting the maximum amount on my trade. Delivery was perfect and at the appointed time.

lrm1022

Nov 3, 2012

My family has been buying cars from Rusty for the past 15 years. We have bought a total of 4 cars in that time, and he is truly the best car salesman out there. He makes you feel like you are his only client. He is responsive, thorough, and truly looks out for his buyers. He is the type of guy that will continue to check up on you immediately after and long after your purchase to make sure you are satisfied. He will look out for you each time you come in for service-- you won't want to buy a car from anyone else, ever! We have loved our Land Rovers and Range Rovers, and buying them from Rusty has made the experience that much more enjoyable.

JPage83

Aug 1, 2012

Matt Phillips was great! He was attentive and detail oriented with my many questions regarding my 2009 Range Rover Sport. He was extremely patient with my request to test drive a couple of Range Rovers before making my decision. Once financing was figured out Matt did his best to make sure I got my new car as soon as possible. Great Experience.Anthony Carbone was also Great! He worked on my financing and was able to get a great rate. He was patient and honest with the options moving forward regarding financing. I am now in my Range Rover Sport because of Anthony's hard work making sure I was paying a price that would be comfortable for me. All in All, a great experience. I will be bringing my car in for service this week as I am having a few issues. I spoke with Pat yesterday, who was enthusiatic to fix the problems I am having. I can only hope the service department will be as great as Matt & Anthony.

hogo2016

Jul 6, 2012

Had a great buying experience with Jim...once again...He is knowledgable, decent and just an all around nice guy. My business felt valued and I was treated well from start to finish.Jim is not just a guy you'd want to buy a car from but also a guy you'd want to have lunch with. As my grandmother would say...a real mensch!

pam wise

May 17, 2012

My sister recommended that I call Herb Chambers LandRover of Sudbury to help me find a LR4. She has bought several iterations of the LandRover over the years with this dealership and has always been extremely pleased with their sales department, particularly Jim Murphy. Personally, I too had a fabulous experience. I knew the car I wanted and Jim Murphy went the extra mile and half to find me exactly what suited me. I might add he went overboard with responsiveness and guidance and even delivered my car to Cape Cod! A fair hike. The whole team was extremely helpful and a pleasure to work with. BTW: I called quite a few LandRover dealershipos in MA and Jim was the the most responsive and helpful of all.

Jenny6

May 16, 2012

My recent experience at Land Rover of Sudbury was fabulous. The whole atmosphere at the dealership was very impressive. It was extremely clean and the employees were very friendly and helpful. The service department went over and beyond my expectations. My service adviser Tom Shusda was incredible. He was on top of everything and was able to answer all my questions. He was always available and made me feel at ease. I highly recommend this dealership to anyone looking for a Land Rover.

Aredmond

May 4, 2012

I had a great experience working with Anthony. I was in there a couple weekends ago looking at some used Range Rovers and he was very pleasant to work with. I'm a newbie when it comes to Range Rovers, so I really appreciated his patience with what I'm sure were stupid questions. When I'm ready to make the plunge I'm definitely going back to Land Rover of Sudbury and Anthony.

rnits

Mar 20, 2012

I recently purchased a vehichle, the new Range Rover Evoque. Had a few minor issues so I brought it in to service to have checked out. I should of picked a different service person to deal with. Peter was the assigned service person whom is HORRIBLE! He has no customer service skills, you have to call him to get an update and he never returns your calls. When you bring your vehicle in for service you want that assurance that any issues you have with the car will be resolved. The experience dealing with him is like ordering getting food from a fast food joint, quick to get your order and quick to get you out. I'll give this service dealership another chance but will only deal with another service person. BTW this is my first vehichle with the Land Rover family and I'm not so happy with my experience.

kappasigma

Feb 26, 2012

Every gone to car dealers where they are overly enthusiastic to sell you a crap car? I thought those were bad, but this has to be the worst! I apologize for my rude tone however I hope other potential customers are aware of what they are getting into before they go here. I had a long one and a half hour drive to check out some evoques. I was promised a test drive on a couple of variations of the model and that they would be kept ready. The sales rep were notified about my long drive and that they should get in touch if anything changes.Upon arrival I was not greeted nor directed to nor spoken to for at least 15mins. Finally a sales rep approached me. After telling him I would like to take a look at the evoques he disappeared for 30mins and got back to me saying the model I'm interested in is sold out. I settled to look at other versions so I could get a feel for the car. He walked away without saying a word and disappeared and found him attending other customers. I approached him and told him I've been waiting here now 1hr and still not seen a single car and my time is being wasted. He apologized and returned after 10mins telling me that all of them are sold out! I was standing looking out side one evoque right in front of me! I completely agree with Ed L. and i feel as though its a pattern they have. I doubt they would honor any promises or deals they would offer you. In short they wasted my time. If you want to be catered there or shown some respect as a customer you need to rent a ferrari and drive into their lot (if you get my drift)There are always better dealers to deal with.

evon

Jan 10, 2012

I cannot praise the folks at this company enough. They are all top-notch professionals and everyone is on point. From the moment that I walked in the door, I was given the finest reception. I have been a loyal Lexus customer for over 10 yrs and was given very good care. However, Land Rover Sudbury takes customer pampering to the next level. Eva Kraus my salesperson, is very smart, very patient and totally knowledgeable about her job. Also, I was give very fine assistance from Phil Hunt and Anthony Belmonte. I rate my overall experience an A plus.

ifernandez97

Jan 3, 2012

Top notch sales experience ... went in just looking to upgrade equipment on my 2010 Range Rover Sport ... Anthony greeted us, answered questions on the equipment for our existing RR Sport but also offered up to work numbers on buying us out of our 2010 lease to get us into a new 2012 RR Sport.Anthony pulled together a very compelling proposition for an idea that we hadn't considered, trading in our 2010 RR Sport early. The numbers worked out and now we are driving a new 2012 RR Sport.Very good experience, very creative sales team that pulled together a great offer and overall a very positive experience.

maf 15

Jan 3, 2012

Everything was very successful Jim who has helped me in the past was excellent in all phases, his knowledge of customer information about the vehicle was perfect and I lke that I can call him any time with my questions.

Kmcant07

Jan 1, 2012

Great experience this is our second vehicle purchase from HCLR of Sudbury. Great experienced staff, thoroughly went through all options of vehicle and showed how to use all equipment.

irishBeth

Dec 31, 2011

Steve was great we loved his service and personality and my Family loves that he gets right to the point and is no nonsense! We will recommend him to all of our family members and friends looking to purchase a landrover!

Keeneyclan

Dec 31, 2011

Phil made the car buying process fun! At the end of it, I ended up with the car of my dreams, at a fair price. Truly a great experience.

Loriehrlich

Dec 31, 2011

We had a test drive in a dealership closer to our home but ended up buying from your dealership for a few reasons. First, you had a much better selection which got us out to the dealership. Second, Matt was a pleasure to work with. And third, for service you offer to pick up the car, fix it, and return it with a loaner to drive while we wait. When Matt was out on a call when I came to pick up the car, two others at the dealership helped complete the transaction and they were very friendly and professional. All in all, an extremely positive experience. Thank you.

toddbr

Dec 31, 2011

Patrick is awesome to work with -- takes great care of every detail and double checks to ensure everything is complete. He's great to work with as he is always smiling. Thank you.

andyvo

Dec 27, 2011

Appt was scheduled as soon as I called in. Peter is friendly and addresses all the problems I have with the car. All problems are fixed and I got the car back as promised.

nppadden

Dec 24, 2011

Peter has always been friendly and extremely helpful with all my cars needs. He has even helped me with assisting to buy a tire for my other car...(Mercedes ML350). I would certainly recommend him to anyone who needed service.

joshrose

Dec 23, 2011

After looking at many other pre-owned cars and many other pre-owned dealerships, I walked into Land Rover Sudbury and met Eva. She greeted me, listened to what I was looking for, and then showed me a few cars that fit my description. I sat in a Land Rover LR2, and Eva explained everything to me in detail, but without being condescending or acting like a pushy car salesperson. She simply explained the features of the car, and of Land Rover in general. During our text drive, she really let me take over and experience the car, while answering the detailed questions that I had. After the test drive, Eva was never pushing to sell me the car. She was just so easy and friendly to work with. I felt like I was actually working with an old friend. I was given a fair value for my trade, and after looking around for the weekend and finding a similar car elsewhere, Eva was able to get me a little bit more money for my trade and the deal was sealed. And after I said yes, I then found out that Herb Chambers Land Rover Sudbury had already gone the extra mile to put brand new tires on the car, put all new front and rear brakes on the car, give the car an oil change, replace the wiper blades. And then when I picked up the car, there was even a full tank of gas in the car!Eva was great to work with, and I would highly recommend buying a car from Eva and Herb Chambers Land Rover Sudbury!!!

mgporter

Dec 22, 2011

Peter was more than accomodating for my visit...as I was traveling from Rockport Mass, this was important. Once in the Service department, I was quickly greeted and assured that my vehicle was to be diagnosed, priced, and if agreed upon...serviced. I am happy to report that Peter lived up to his promises, and then some. He went so far as to personally hand wash my LR3 as the Roof Top Carrier didn't allow him to drive through the car wash. I am, as always, most impressed by the service and dealership.

rcayer3773

Dec 20, 2011

Reently bought a used Ford F150 from the folks at Sudbury Land Rover. The sales experience was streamlined and painless. After driving the truck home and having it for a few weeks, i had the tires replaced, as i new I would have to. While at my mechanic I ha him take a look at the 4 wheel drive system. He informed me that it would not hold vacuum and was not functional, he also noticed that the steering shaft was bent. Although te 60 day warranty period was not up, the 2500 mile portion of the warranty had been exeeded by ove 2000 miles. I contacted Anthony Belmonte at the dealer ship and informed him of the repairs that were necessary, fully expecting t have to fight to get anything done as the warranty had expired. To my surprise he returned my call, scheduled the service and provided me with a loaner car. The dealership repaired both issues I had at no cost to me. I couldn't be happier with my experience at Sudbury Land Rover.

Davios111

Dec 14, 2011

From day one I have had great experiences with Peter in service as well as the whole team that he works with. Always accommodating and listen to what I say " I think " is wrong with my Rovers. Extremely accommodating and service with a smile is delivered continually.

njt72

Dec 10, 2011

The service experience at Land Rover (Sudbury) has exceeded my expectations. A large part of that is due to the representative I've worked with there, Patrick Higgins, who is not only patient, polite and friendly, but does an excellent job of explaining the car's diagnosis and what is being done to fix it. They were also accomodating in terms of the loaner car and the drop-off/pick-up times, which they were consistently on time with, and my car is always returned with a car wash. I couldn't be happier with the service at this location. My last car was a BMW... Land Rover has provided all the service that BMW claims to have, but never truly provided.

hrm7248

Dec 9, 2011

I had an extensive test drive with my salesman, Matt Philips, before I purchased my new LR4. Matt's extensive knowledge of the vehicle was most valuable in making a decision to purchase my new vehicle.The dealership provides outstanding service and appears from a consumer's prospective to be a well run organization.It is my second Land Rover, I have never been happier with a vehicle as I am with the landRover.The vehicle is well constructed, runs great and fun to drive.I expect to be a Land Rover owner for many years.

shaber53

Dec 9, 2011

The gentlemen at the Dealership were professional and accommodating and a pleasure to deal with, especially given the fact that I changed my mind at the very last minute.

jamestoy

Dec 8, 2011

Bought my LR4 a year ago from there and Pat was helping me today even though I've recently moved to Philly. Wish I could have taken that dealership with me....

Kiki913

Dec 7, 2011

Joe was ver knowledgeable and very easy to work with. We got the price we wanted and the car we wanted. The entire staff at Land Rover was wonderful.

mgilroy80

Dec 6, 2011

Anthony was a pleasure to deal with. He is very knowledgeable and accomodating. He made the entire process hassle-free, which is exceptional when buying a car.

dmelsheimer

Dec 4, 2011

Land Rover Sudbury was very responsive to my inquiry, fair with my trade-in, easy and efficient to deal with during the sales process, and generally very well organized with paperwork, registration, etc. It was one of the better dealership experiences I have had.

LR488

Dec 3, 2011

Land Rover Sudbury service is excellent, due to people like Peter Mavrikis. He is a true professional, as he is courteous, knowledgeable and efficient. In addition, he keeps you fully informed about the status of the repairs. I would highly recommend this dealership for sales and service. - Seth R.

JamieD

Dec 2, 2011

I recently had my Range Rover serviced. As inconvenient as it is to take your car in for service, Peter Mavrikis always makes my visits pleasant. He greets me with a smile, answers all my questions and keeps me well informed through the process. Once again, everything was done to my satisfaction.This is my fourth car purchased through Herb Chambers and I don't think I'd buy from any other dealership.

greyc143

Dec 1, 2011

Picture this: Major upgrade from a 1987 Toyota Landcrusier to a 2007 Range Rover. "Dream Car: LOVE LOVE LOVE IT!" Extremely pleased with my car purchase at Land Rover Sudbury. Anthony Belmonte is a great sales person; very nice, low key, and "listened" to all my questions and concerns. Fair price, upgraded the vehicle for me, and even delivered it to my door over an hour away. Everything was taken care of. They know how to treat and respect their costumers. I'm a simple person who has worked hard all my life. This is probaly the last car I will ever buy in my life time. But I am happy to spread the word about Sudbury Land Rover. Ask for Anthony Belmonte. He's your man!

johndelell

Dec 1, 2011

Excellent service on my 2005 LR3 last month. Dimitri has always been super helpful and attentive for parts. I purchased my 2005 LR3 6 years ago and my new 2012 LR4 from Jim Murphy. Easy dealing with him and super attentive to getting things done in a timely manner.Always a pleasure dealing with these guys.

pellechs

Dec 1, 2011

Anthony was fantastic- talk about an authentic landrover enthusiast with a focus on the Customer! This last car purchase was far and away the most satisfying experience.

pjct01

Dec 1, 2011

Respect, knowledge and class. These are the attributes I look for in a dealership and as a new cutomer to Land Rover / Jaguar of Sudbury I've found they deliver them in spades.Working with Matt Phillips and Ben Muenzberg on the purchase and delivery of my CPO 2008 Range Rover Sport was the most staright-forward, lowest pressure sales experience I've been a part of to date. Matt and Ben were both incredibly knowledgeable of all inventory on the lot, Land Rover / Jaguar or other, which made the test driving (which I did a bunch of) and selecting that much more fun and enlightening. It's amazing some of the features these guys clued me into on these trucks.Having now had the Rover in for its first service I can say that working with Patrick Higgins has been a continuation of the professionalism I've come to expect from these guys. Always prompt with an update, willing to work through even the most mundane logistical details and exceedingly courteous. Having a dealership that provides both pickup and drop-off of your vehicle while providing you with a loaner as well is a new experience for me and one I very much appreciate!! I've been out of town for business recently and Patrick arranged to have the vehicle picked up while I was away and delivered back before I got home. Doesn't get much better than that!I have a short fuse for high pressure sales tactics and for people who I feel are "gaming" me. I generally don't deal with them as a rule. This is a dealership that respects both the value of my time ane me as a person. They treat me with class and they know their product. Can't do it much better in my book!This is what earns loyalty. Keep it up.

carenone

Nov 30, 2011

We have owned 2 range-rovers , 3 landrover discoverys, an lr3 , a sport , and a new sport on the way.8 cars in total ! Beginning with the appreciation from dealer to customer and vice -versa we have never seen a reason to shop or service cars elsewhere. Tom and Matt have been a delight to work with for service and sales . Keep up the good work! Happy holidays , Caren Stanley

esikumo

Nov 30, 2011

This is a great dealership. Closed my deal in a matter of hours. Went for a test drive with Jim Murphy( Ask for Jim when you get there, he's the best, genuine salesman i have ever met. The mangager, Nadar, is also a very friendly guy . Bob threw for me a few extras too, although i never met him.)Jim is very knowledgeable about the car and was really fun driving with him.I would recommend anyone who wants to buy a Range Rover to head here, atleast let it be your first stop. I am just hoping that the feeling remains this way, with the after sales service.Thanks Guys.Chris

jaisingh

Nov 30, 2011

Peter is a great guy, took care of my Range rover Sports very well. Keep me informed when my next service is due and very helpful.

jamessmith114

Nov 30, 2011

The dealership worked with us to provide a decent trade in value and they certified the replacement vehicle for the 100,000 6-year warrantee.

jrushia

Nov 30, 2011

Eva, Was wonderful. She took the time to answers all my questions. I will be back again and will look forward to working with Eva to meet my auto needs. Jennifer

nslm72

Nov 30, 2011

Looking to purchase a new car can be very overwhelming.I had the pleasure of working with Eva Kraus, she had a wonderful way of explaining everything to me and making me feel comfortable with the whole car buying process. Service like that is hard to come by these days!

sgm

Nov 30, 2011

I can honestly say that the purchase of my new range rover that there was no pressure to make the sale and working with Matt Phillips was truly a pleasure. He took the time to ensure that I fully understood the operation of the SUV. When I am in the market for my next Range Rover,I hope Matt is there.

vierge94

Nov 30, 2011

Eva was very friendly and knowledgeable. The dealership is very clean and appears to be well managed. Although we did not purchase, one can see that there would be repeat customers at this store.

2008LRsport

Nov 29, 2011

I had a fantastic experience with LR of Sudbury. I initially went to meet my brother at the dealership as he was looking to purchase a CPO vehicle from them. When I arrived on the lot I was greeted within 2 mins of my arrival by someone that was driving a vehicle to the service bay. I nicely replied that I was "just looking". Once inside I was approached by Ben M, the Sales Manager. When I mentioned that I was meeting my brother there, he knew who he was!! Ben proceeded to show me around the lot and let me look at any vehicle I wanted. I began looking at the used vehicles (non Land Rover) when Ben asked if I had ever driven a Land/Range Rover. I replied "no". He asked if it would be ok if he grabbed the keys to a couple? Sure, why not. We went on a drive and I fell in love. Ben showed me all the features of the vehicle I was driving and took the time to tell me about what you get with a CPO Range Rover. I was hooked. When my brother arrived we began discussing the vehicle I was looking at. At this point it was almost 7:00pm. Ben and team kept their distance and provided us an opportunit to talk. Any questions we had, they answered. So, how does the story end.... My brother and I both bought Range Rover Sports that night. The reason, it was the little things. The time, patience and genuinely nice conversation we had with Ben and his team. Even when we couldn't determine what colors to buy because it was dark outside they pulled them into the service bay which was clean and bright. When the day came to pick up my new truck I got a picture text from Ben of the truck all clean and ready for me. I immediately sent the picture to all of my friends and family. Again, the little things. Its difficult to find that level of service today. I will 100% be back to LR of Sudbury and I am telling everyone I can about my experience. Job well done!!

Clare.seel

Nov 29, 2011

Professional, prompt, knowledgeable, friendly service. Service department always keep you appraised of progress on your car and give realistic deadlines. And they will always try to squeeze you in if possible.On last visit I asked about extended warranty however sales guys weren't in office at that point. I received an email a couple of hours later detailing extended warranty options. Peter had made sure my enquiry was passed on - great service.

d.h.kufe

Nov 29, 2011

Peter in Service was exceptionally helpful and professional in providing us with facts/costs/explanations of alternative approaches to maintaining our very old Discovery, which has been a great car for our needs. We had some difficult decisions to make and therefore very much appreciated the time and expertise he patiently shared with us.

deaton22

Nov 29, 2011

Anthony took me thru the entire process, met my initial request to test-drive an Evoque, then converted me to Range Rover for same money, based on published deal. Awesome experience, thank you.

JPB55

Nov 29, 2011

Great experience with the dealership and, in particular, Joe Catalano -- made the buying process painless, prompt and efficient - truly No Hassle. I had an idea of what I was looking for and Joe got me into the right car (Used Land Rover LR2) at the right price. The car was ready when he said it would be, and in the condition and with all of the extras, upon which we had agreed. Just a 1st class experience and highly recommended ! Can't say enough about Joe Catalano' attention to detail

Pleander

Nov 29, 2011

Anthony Carbone was extremely accommodating and ensured our needs were met. He also was very patient with us throughout the process and did not rush us in anyway or pressure us into making a decision. Thanks to Anthony, our experience was a pleasurable one. Anthony is a top notch sales associate who is an asset to the dealership.

Zbr

Nov 29, 2011

I've bought a lot of cars from a lot of dealers over the years and no one has come close to the great experience I've had with Joe Catalano. His expert advice, excellent service and attention to detail keeps me coming back to the dealership over and over. I strongly recommend anyone looking for a new or used Land Rover to ask for him specifically!!! Way to go Joe - wooo hooo!!!

aszeremeta

Nov 28, 2011

Anthony Belmonte was great and was able to work out a deal that we didn't think would be possible. Everyone at LR Sudbury was/is extremely helpful and we enjoyed the whole experience of purchasing our new Land Rover.Thanks!

robloger88

Nov 28, 2011

Went to go buy wipers for my 2005 range rover the other dayI purchased the wipers and they offered to put the wipers on my car at no extra charge!Also they found one of my clips broken on the arm and they gave me a deal on the clip and installedit at no extra charge as wellgreat service and very friendly!

VJL

Nov 28, 2011

Anthony was a pleasure to work with, it was by far the most enjoyable car buying experience I have had. He was extremely knowledgeable about the vehicle and was able to answer all of our questions, as well as give us information that we wanted to know (not just statistics). I will certainly recommend him to anyone looking for a Land Rover or Jaguar.

carbonhood

Nov 27, 2011

My Recent visit to Sudbury proved interesting and after meeting with Joe and his manager Ben, I have decided that when my lease is up in January, to make my next car a RR Sport from Land Rover Sudbury. I was very comfortable with both of them.

hgold

Nov 27, 2011

First experience with Land Rover Sudbury. Jim Murphy and the rest of the staff were a pleasure to work with. No nonsense, friendly, great sense of humor and professional all in one. You felt that your business was important to them and they valued the relationship. Would highly recommend!!A word about my finalization of deal and delivery with Joe Catalano.What a great guy! I was excited to pick up my new Evoque (who wouldn't be)....I was running late, late for our appointment for picking up the car and it was....day before Thanksgiving. Traffic was becoming worse and worse and I call Joe and he says, "Whenever you get here will be great. Look forward to seeing you"Joe made the delivery of the Land Rover perfect and perfectly smooth on a hectic day. He patiently and expertly took me through the vehicle from top to bottom and showed me all of the buttons and switches. He brought me around to meet the business manager and general manager to introduce me and make sure I had no questions.He was terrific, a true gentleman and it was greatly appreciated. Thank you Joe!

lphil125

Nov 26, 2011

Matt went beyond the call of duty for our first Land Rover purchase. He even came in on his day off so we could bring home our vehicle on the day our schedule would allow us to! Matt will definately be getting our business in the future and anyone looking for a LR or a RR we will be sending his way. Car buying can be such a drain sometimes but Matt made it actually enjoyable this time around! Thanks Matt!

Gretchmr

Nov 25, 2011

Our saleswoman, Eva was so personable and enjoyable to work with! We originally came in just to get a trade in value on our Range Rover, but ended up leaving with a new car! Thank you Eva, we couldn't be happier!

bookworm1001

Nov 24, 2011

Such a relief to go car shopping and find understanding and respect. Being a female my car shopping experiences have not always been possitive.Steve made us feel welcome and supported our sugestions and questions Good show.Land Rover Sudbury is a great place to car shop.

gbondick

Nov 23, 2011

We have had our Land Rovers serviced at Land Rover Sudbury for years now, and we knew that when we were ready to buy a new one, we would buy it from here. We have dealt with Matt Phillips on and off for the last year, exploring various options on a new car, until we were finally ready. Matt was attentive, knowledgeable, courteous, professional and just plain nice throughout the whole process, which ended with us receiving the perfect car today. Above all, Matt has been patient with us, which is something you don't often find at a dealership. We will be lifelong customers. Thanks Matt!!!

Kevein123

Nov 23, 2011

Steven was very professional and answered all my questions without being pushy. His whole mannerism makes buying a vehicle more fun with less stress.Great selection of pre owned vehicles. Highly recomended

K_taft

Nov 23, 2011

Ms. Kraus was a pleasure to work with when I was deciding on a new vehicle. Her knowledge of vehicles and the financing for them helped me decided on what vehicle would be best for my needs.

Younglady

Nov 23, 2011

Took my car in for service and Pat was great about writing each little problem I had down, and by the end of the service he had had the service guys look at everything and they ordered the parts for things that needed changing. When I took my car in for the parts to be changed, Pat was great again at helping out and answering any question I had for him.

karenmccloskey

Nov 22, 2011

Eva was fantastic. She was low pressure, direct and knew what we wanted. She followed up with everything quickly and the process was painless! I would highly recommend her and the dealership.Karen McCloskey

tatiyoung

Nov 22, 2011

Pat took my last minute frantic call for a service appointment before an unexpected long trip I had to make. Within 24 hours I had my car waiting in my driveway as I cam home from work. Can't make service any easier than that! Thank you Pat!

winpadreswin

Nov 22, 2011

Anthony was terrific! He was very helpful and seemed to bend over backwards to help me get the car I wanted at the price I could afford.

LR3775

Nov 12, 2011

Peter was very friendly, informative, timely and helpful. All of the work completed as promised, at the price discussed beforehand and in the time period discussed.

miccor01

Nov 11, 2011

I could not be more satisfied with the service I received from Land Rover Sudbury. Ben and Jim are consummate professionals. They offer a personalized service unmatched in the industry. If you are in the market for a Land Rover, I cannot stress enough that this is place you need to go.

JD_lrover

Nov 7, 2011

Very thorough and timely communication on service of my Land Rover. Would highly recommend this dealership for service needs - wouldn't go anywhere else. Thank you!

lorenandkeith

Nov 7, 2011

when entering, the atmosphere was very nice and welcoming. Sales people seemed busy and friendly. cars were easily acessable to look in without the need of a salesperson. all questions were answered and transactions happened very promptly. dealership seemed very customer service minded!

sloper5ft4

Nov 5, 2011

I would like to recommend Joe Catalano at Land Rover Sudbury to anyone looking for a Ranger Rover. My experience was so easy and presuure free that I am certain the process was as good as it gets.

AMG1

Nov 1, 2011

I just purchased my first Range Rover Sport after being a BMW owner for many years. After going to several dealers in the area, I contacted Anthony Belmonte based on the high recommendations on DealerRater. After meeting Anthony, he worked with me for several months to find the vehicle I was looking for. He's professional and very responsive. I wouldn't recommend going to anyone, or anywhere else other than Land Rover of Sudbury - Thanks Anthony

lauralee0114

Oct 31, 2011

As a female, walking into a car dealership can be intimidating. However, Anthony B at Land Rover, Sudbury was first to greet me with a smile. He listened to what I was looking for in a car and was able to provide me with his expertise. All my questions were answered and I was able to get the car I wanted with great customer service.

michelle453

Oct 31, 2011

Coming to your dealership was very scary for me because I always had my husband to help me buy a car. This year I had to come in on my own and Mr. Jutkiewicz was a very nice and helpful. He made my exprience so wonderful that I will be sure to tell my friends.

Osaoire

Oct 31, 2011

I recently visited Land Rover Of Sudbury as I was in the market for a new car. I was a little apprehensive when I arrived as it was my first visit. Steve J. greeted myself and my wife and instantly made us feel at home. He listened to what we were looking for and offered great advice, it was refreshing to get facts and not misinformed opinions. I would definitely recommend Steve and his dealership to anybody looking for a straight forward, honest approach to car shopping.Sincerely,Barry F.

Vivian M

Oct 31, 2011

I came looking for a new car. Steven J, was absolutely the nicest car salesman I have spoken with. He was knowledgable, friendly and quite interested in what I needed. As a woman, it was refreshing to come to a place and be spoken to with respect.I would send people to Steven J anytime.

bay74

Oct 30, 2011

Everything was great - They always pickup my car so i don't have to go to them. Always keep me in the loop as to how my car is doing. Everyone there is always so helpfull anytime I call.

Defender110

Oct 29, 2011

I came into the Sudbury location on Wednesday afternoon, I needed a part for my Defender 110, which up till this point I was unable to locate through other area Rover dealers. Joe and Dimitry put their heads together and were able to locate my part in little time. It's great to know there are still Rover dealers and personnel out there familiar with the older product line. I would recommend this dealer to any of my associates. A+ experience.

Robamico

Oct 29, 2011

I had a few question about accessories for my 08 Range Rover that i recently purchased.Dmitriy was there and answered all my questions and was very friendlyI would recommend him for any questions you have on parts for your vehiclesA+ keep up the good work

theone57

Oct 29, 2011

VERY EASY TRANSITION. HAD A WONDERFUL EXPERIENCE. ALL QUESTIONS ANSWERED WITH SATISFACTION. EVEN THREW IN A LITTLE HUMOR. PLEASED WITH THE COLOR AND OPTION CHOICES I HAD.

carolyn12376

Oct 27, 2011

He is a wondeful sales guy he explained everything about the vehicle I felt real good shopping for this vehicle with him and I would recommend the dealership to any of my friends looking to buy a land rover

PJROONEY

Oct 27, 2011

Steve J is the best salesperson; I have been dealing with Steve J. for 14 years he is one salesperson whom is honest, dependable and never over promises and under delivers, he is always there for me even on his days off you can still find him available, and the deal is always right for me and my family.So I would highly recommended Steve J. For your next car purchase.

love my rover

Oct 26, 2011

Really good experience. Thought I was going to need a major repair but it turned out to be a relatively easy repair. It took a couple days to get the part but I guess that's fine with my car being a little older. The loaner was so nice I'm looking into buying a new LR 4 now. Thanks again for everything!

oswaldt

Oct 24, 2011

Jim was very attentive, knowledgable and easy to speak with. Further as a person who prefers to conduct car matter onliine, he was quite articulate.

ACK75

Oct 21, 2011

I have only had great experiences with this dealership. I recently traded up for a Range Rover and couldn't be happier with the car or the experience I had during the purchase process. Ben is not your typical salesman. He's down to earth but confident and capable, knows the ins and outs of each model within the brand, and a great guy. I'm a fan of Ben, the dealership, the service department, and of course my RR. I've recommended Ben and LR Sudbury to family, friends and business associates for several years and will certainly continue to do so.

FCM01

Oct 21, 2011

I buy a new car every few years, and never before in my life have I met a salesperson like Ben Muenzberg. Genuine, knowledgable, friendly and straightforward with all the information he provided. I just took delivery of my new 2012 Range Rover and couldn't be happier. Ben took great care of me, helped me find what I wanted and within my budget. I look forward to my new relationship with my car guy Ben!

gervais128

Oct 21, 2011

Eva was outstanding to work with, informative and did a great job answering all my questions. I would recommend this dealership and I would welcome working with Eva again.

Beckiaine

Oct 20, 2011

Eva was terrific to work with. She took her time, listening to my needs, then carefully explaining my options for a Land Rover. I felt she was giving me accurate information, and, she was just a great person to work with. Definitely no pressure. The dealership is clean and everyone is polite. Its was really a pleasure to shop there.

JoannaMarie8

Oct 20, 2011

I knew what I wanted in a car and my needs and limitations. Eva was able to helpmeet figure out the car that matched that.

Michellet

Oct 20, 2011

I had a great experience working with Eva. She was very relaxed and patient, helping me with my questions but also realizing that I was very informed coming in.

Thunderkitty

Oct 20, 2011

Absolutely fantastic buying experience. Dealership was easy to find, very well-appointed. Our dealer, Eva Kraus, was absolutely outstanding. Not remotely pushy, extremely well-versed in the vehicles she was selling, and a huge help overall. I would absolutely recommend this dealer to anyone looking to purchase a Land Rover (or any of the other brands that they sell).

chenz3000

Oct 19, 2011

I am in the market of New Range Rover, Jim is my sales consultant, always very helpful. answer all my question about the options and always update in-time about anything revise of the vechicle model.Very Eazy to work with, fair price and great service. always answer my call with respect. Great communication...Thanx a lot, Jim!

cmorrison

Oct 19, 2011

I have purchased many cars over the years. My experience with Steve Jutkiewicz was as positive an experience as I have ever had buying a car. He was very professional, friendly, attentive and helpful. The dealership was very well run. I will certainly return next time I am in the market for a car.

Carshow

Oct 17, 2011

This was a very pleasant experience. Eva was very attentive to our needs. She clearly explained the different options. Because of such wonderful hospitality, we would definitely recommend this dealership.

eire7777

Oct 17, 2011

I got my last car here and just got my new one. Great service. The transaction was relatively seemless (the car I wanted at first we found out was already sold, but wasn't transported yet). I would definitely go here again.

sarah1203

Oct 17, 2011

Steve was an amazing dealer ! I have been to several different places and never received this kind of service ! He was very friendly and made me feel comfortable. Steve took the time to actually listen to what I was looking for. He was very knowledgable as to what he was talking about and I feel he went above and beyond to help me out.I will most certianly be returning there to see Steve again and recommending anyone I know to him ! Thank you Steve !

scotgriffin

Oct 17, 2011

I gave this rating because the experience and service we received was excellent. Theoverall experience of looking for a car, even though it was used, was stress free andbeyond my expecations. Thank You.

cranbrook5

Oct 16, 2011

Land Rover Sudbury was very accommodating in letting me get my vehicle in quick for service. Pete Mavrikos was very helpful and worked with me in deciding what would be the best course to take in the repair of the vehicle. I would definitely take my Land Rover back to the dealership in the future and would recommend it to my friends.

tbcrowned

Oct 16, 2011

I have bought a number of cars in the past. I came to Land Rover of Sudbury and had the pleasure of working with Eva Kraus. From the first moment, she relaxed me and set my mind at ease. The entire process was non-threatening and pressure free. I would strongly recommend this dealer and Eva in particular.

tracey414

Oct 16, 2011

Anthony was great to work with. Although it took longer than anticipated to receive the vehicle, it worked out. For future suggestions, it would be nice if the dealership had the car inspected prior to the new owner taking delivery as it creates a bit of inconvenience.

bengel

Oct 15, 2011

My wife and I have bought prior with Matt Phillips and that is the reason with came back to Land Rover Sudbury. Matt is great to work with and I highly reccomend in the future.

finnie25

Oct 12, 2011

I had an excellent experience at this LR dealership. Anthony was very friendly and professional, and made the entire buying process relatively quick and easy.

daneumeyer

Oct 6, 2011

The whole team, including Jim, were great. They were acomidating to my schedule and worked very well with me. Jim even came in on one of his day's off to work with me. They were honest in every step resulting in a smooth transaction.

rlfb

Oct 6, 2011

I have worked with other Land Rover dealers. LR Sudbury has the best service. I love that they are willing to pick up and deliver the car when it is in for service even though they are 40 miles from where I live.

malepore

Oct 2, 2011

Great experience! Jim was very helpful and a wonderful salesman. He spent a great deal of time with us explaining the vehicle and all of the options. Would highly recommend the dealership!

otoolj

Sep 30, 2011

The customer service, quality of work, friendliness and overall experience were great. More information could have been provided within the online listing and the dealerships sale price was not as low as it could have been. Anthony is terrific and would recommend going forward.

jpk24005

Sep 29, 2011

Tom was incredibly helpful -- even as I continued to hit him up with questions! He was very friendly and took the time to help me out. It was one of the better customer service experiences I have had.

JamieD

Sep 28, 2011

Without a doubt, Peter Mavrikis is my "go to" person when it comes to sevicing my Range Rover. He is knowledgable, curtious and responsive to my service needs. It is comforting to know that everything will done to my satisfaction.

bnickers

Sep 27, 2011

Dimitri made it easier for me to order the part I needed for my car. He knew exactly what I needed and made what I thought would be a difficult task, troublefree.

D.H.Samuel

Sep 26, 2011

My experience with service was great. Tom was very helpful in all aspects of my service experience. The car went in for service on time and was returned to me on time as well. Tom kept me well informed of the car's progress and made me feel very at ease and confident that I had chosen the right place to service my vehicle.

jvatland

Sep 25, 2011

Peter was extremely helpful and went above and beyond to get the repairs on my Land Rover done not only well but efficiently. He also was able to arrange for my car to be picked up and dropped off on a busy Friday. This helped me tremendously.

fondeur11

Sep 24, 2011

Went in for what turned out to be just a sofware update. service was pretty fast and informative.The atmosphere at this location is laid back and friendly.

cmcosman

Sep 23, 2011

The service employee was very friendly and the service quality was good. The The employees who dropped off the loaner car and retrieved my car were also very friendly and helpful.

kellym4

Sep 22, 2011

I found Dmitriy extremely helpful in locating a trailer hitch for my new Range Rover Sport. He answered my questions and showed me how to install it. It was apleasure to deal with him.

sman

Sep 22, 2011

Land Rover Sudbury dealership are the best, when i go there I don't feel like I'm in a dealership, it feels like i am in a five star hotel. the service is excellent and the customer service are friendly and their hospitality are great.I DO (and I mean it)recommend them.

grannan

Sep 16, 2011

Pat Higgins is an excellent Service Advisor--one of the best I've worked with. I found he wasn't just "selling" me service, but collaborating and advising me on what my options were. He's an excellent communicator and and he ALWAYS follows up as promised.

liz.nick

Sep 16, 2011

Eva at Land Rover in Sudbury was a great salesperson. She helped us lease our first Range Rover. She was courteous and patient as we tried to decide which car would suit our family best. She was extremely professional and we would recommend working with her. We love our new car!!!

mpalone

Sep 16, 2011

I had my first service today for my LR2. Just like the Sales guys, the service folks are top notch too. Very friendly and helpful. Pat was very helpful and treated me great.

Downingba

Sep 12, 2011

We had been searching for a vehicle for at least 6 months. Originally we made an appointment to visit the dealership with another salesman, however when we arrived he was not in the office. We almost turned around and left but are glad we didn't. Lucky for us, Joe Catalano was working that day. Joe demonstrates a vast amount of knowledge, is honest and extremely patient. He returns email inquiries and phone calls promptly. It was a pleasure to work with Joe while purchasing our LR2.

dgoulart

Sep 9, 2011

Pat Higgins was a pleasure to deal with when having my LR4 serviced after the brake pad warning came on in my 2010 LR4 at 25K miles. I brought it in within days of the warning and thought sure all I would need was brake pads. Unfortunately, I learned that on this vehicle the brake pads and the rotors wear down together and get replaced together --- all the time. This translates into a cost of roughly $1500 every 25K miles just for the brakes. Although the service at LR Sudbury was great, it was disappointing to learn this about the LR4. But it does explain why my wheels on the LR4 are always so dirty even 2 days after the car is cleaned.

jkaw

Sep 6, 2011

As this was my first time purchasing a Land Rover, Jim was very helpful in the decision and aided in the trade in process. As the LR4 was being prepped, I was given the use of a loaner to get me around town. Overall, I am extremely pleased and will be back in the future for any additional purchases.

karenpiccioli

Sep 6, 2011

I had a great experience today dealing with the service department at LandRover Sudbury, expecially with the representative that worked with me today. Patrick made sure that I was taken care of quickly and I that I was able to be in and out of the dealership within 2 1/2 hours. This is much appreciated being a busy working mother and found it really easy to set up my laptop in the waiting area and work from there.

LR488

Sep 6, 2011

Pat is very thorough, and a pleasure to deal with. He kept me informed and gave excellent advice. The entire service dept. is excellent and is worth the trip out to Sudbury.

SarahLang

Sep 6, 2011

My salesperson Jim Murphy was so friendly. He delivered the highest level of customer service and dedication during my purchase of a brand new Range Rover Sport. He was very patient with me and my vehicle selection process. He also worked very hard to get me the best possible deal on my new car. I had a great car buying experience with Jim and the friendly staff at Land Rover Sudbury.

Mike jacobs

Sep 4, 2011

Peter did a great job setting and then managing the expectations. The service performed exceeded the expectations in all area's including; a loaner vehicle, the service and tire recommendation and completing the service in a timely fashiopn.Thank you!

jjward

Sep 1, 2011

Dmittiy was a great help and my issue repaired quickly. I would go back to him every time. Landrover in Sudbury has always been a great help.

Kevin Hatfield

Sep 1, 2011

Visted dealership three times before I purchased. In the past I have purchased dozens of automobiles and Matt is one of the top salesmen I have ever met. Entire staff at Dealership was outstanding.

klang

Sep 1, 2011

This is the 3rd car that I've leased from Land Rover Sudbury. They have always had impeccable customer service including picking up and returning my car when service is needed, providing a loaner, and making the leasing process painless. I would recommend working with them and Jim, specifically, without reservation.

BHkrause

Aug 31, 2011

Anthony was an absolute pleasure to work with. He was extremely responsive and maintained a very straightforward approach throughout the entire process. I would clearly recommend anyone looking at a land rover product to deal with Anthony.

brentmck

Aug 31, 2011

I have bought several high end cars and this dealer is by far the best I have dealt with. Mike took the time to go over car and service dept and even helped out with my purchase of parts after the sale I would reccomend this dealer.

cjcutie

Aug 31, 2011

We had a wonderful experience at Land Rover Sudbury and are thrilled with our new Range Rover Sport HSE Lux. Mike Fleming is an invaluable member of the team and a fantastic advocate for his clients. Thank you, Mike!

JVB1

Aug 31, 2011

Fast, courteous, informative and knowledgeable about the cars they service. Very accommodating with free loaner and drop-off. They make the experience of owning a Land Rover a pleasurable experience. Keep it up!

kkrover

Aug 31, 2011

Mike was a tremendous help when we were looking for a smaller sized SUV. He showed us the LR2, and it was exactly the size we were looking for. He had tremendous knowledge of the product and really knew what he was selling. Mike and the folks at Land Rover Sudbury really made it an easy decision for us to do business with them, and we would highly recommend anyone looking for a Land Rover to pay them a visit!

Luxwhip2

Aug 31, 2011

I came in for some electrical service and Tom was great. He was always friendly, knowledgable and efficient. I have been to other Land Rover Dealerships in the past and Tom made my experience so great that I will be back 100% Thanks Tom.

Olga Gamsby

Aug 31, 2011

I had my car serviced at the dealership on 8/28/11 and I was very satisfied with the level of service there. While I was at the dealership I had a chance to visit there parts department. Dmitriy in parts was able to answer all my questions, was very knowledgeable, polite and helpful. I would definitely recommend this place to my friends and family.

rcdeignan

Aug 31, 2011

--I always need a loaner car and one is always provided (in good shape) when I come in for service.--I feel the staff is very knowledgeable about the car make/model/year and can provide enough info over the phone to set my expectations on the time of service that may be needed and a ballpark on the price.--We were recommended a great extended warranty plan when we bought out our lease.--My young kids do not mind coming in and waiting 45 min to have something checked out because of the friendliness of the staff, food/beverage options, play area and that it's OK to walk around and look at the new cars.--Living in town, they have come to my office and dropped off/picked up my car which is great and very convenient.--Expectations set at service are met with final work done and billing.

Rick Joyce

Aug 31, 2011

Steve and Demitriy (spelling?) were very helpful getting me the parts I needed to keep the Rover cooking! Exceptional service prompted me to take the time to provide this feedback!

rwoelflein

Aug 31, 2011

I bought a used Volvo XC90 from Anthony. I made an appointment with Anthony and he had the car all ready to go when I arrived. During the test drive, he answered my questions, demonstrated the navigation system with ease, and went above and beyond by agreeing to an extended test drive to my house so my wife could see and also drive the car as it will be her car. Anthony was very provessional and greatly simplified the buying process.

sash2685

Aug 31, 2011

they went above and beyond to make my purchase go as smooth as possible. Kept me informed through every process. Very fast service. Great customer service.

sunshine34

Aug 31, 2011

I brought my Land Rover in for a regular maintenance check up. Since I don't know very much about cars, I normally feel pressured and skeptical of any further work that I am told needs to be done. Tom was different! There were a couple of things that he suggested I have taken care of, but he explained everything to me about exactly why he was recommending the work be done. He was very polite and professional. He has gained my trust, confidence, and my future business! Thanks Tom!!

willey01776

Aug 31, 2011

The parts department has been extremely helpful with anything I have needed. Pricing and availability are outstanding. Both countermen seem to be extremely knowledgeable. I will use them again.

elena.vershinina

Aug 30, 2011

I was at the dealership last week looking for a part for my used Range Rover. They didn't have the part in stock, fortunately Steve the parts manager was able to find it at another dealer so I could pick it up the same day. Overall the place was clean and everybody was very nice to me the whole time I was there.

htaylor

Aug 29, 2011

Matt was very helpful and it was a quick process. They got me a fair price for the car and made the process efficient and easy.

kjeznach

Aug 26, 2011

I have to say that Peter Marikis is by far one of the best service advisor's I've ever had whether it be at Lexus, Audi or Land Rover. I find him to be very honest, and I truly feel I can trust him whenever leaving him with our Range Rover to be serviced. I know he is not going to tell me something has to be fixed if in fact it isn't necessary. He is extremely personable, always provides me with updates on my car, and always willing to help me out in any way whether it be providing me with a loaner car or having someone deliver my car to my home. Peter is the main reason I keep coming back to this dealership.

sayijnid

Aug 26, 2011

This is by far the best dealership I have been to... they go the extra mile with everything. Peter is the best and a straight up guy. Highly recommend this dealership- C

tpenziner

Aug 26, 2011

Let me start off by saying I buy allot of cars and I expect the very best deal out there no matter what car or amount Im spending. This would have been my 3rd LR, but after doing my homework on buying a new LR and residual values being very poor, I enquired and made an offer that I thought was very fair. The friendly & professional internet salesman came back at his bottom line price no further negotiations would be entertained. Since the 2012s are coming out, there should be better incentives like other dealers are doing today to turn over year end inventory. The last LR I purchased a few years back, the dealer took over $10k+ off sticker since the next model year LRs were being delivered. I felt the bottom line price that he came back with was very high considering you can buy 2011 DEALER Demos fully loaded w/ anywhere from 5-10k miles on Ebay for $10k to $13K+ below MSRP. I had also made it very clear that I had purchased allot of cars from the Herb Chambers empire over the years, but that didnt matter in price negotiations. Too bad, Im old school, so when I spend a considerable amount of money with this empire frequently, I want the very best deal and then some for being a loyal customer. In this case, the BS was being shoveled out Ill take my business elsewhere.

dasema

Aug 25, 2011

Great service experience. Had an immediate issue with my car that needed to be addressed. I drove right in and they took me right in and treated me great. After having major service issues with the dealership in northern MA with bad service and rude people this is the dealership to go to. People are nice and courteous and made me feel welcome. Just what I would expect after paying $80k for a automobile. This dealership reminded me of Lexus service.They have earned my service business and I plan to buy my next Rover from them (as long as they can give me a good price).

henrylarsen

Aug 25, 2011

I was working with another Herb Chambers dealership when I learned that Land Rover of Sudbury had what I was looking for. I called and spoke to Mr. Belmonte... The next day I was a new owner... Anthony possesses all the attributes that a salesman for a auto dealership should have... He is personable... He is concise... He is knowledgeable... Most of all he is a very nice person... I could truly say that if I had a place for him in my employ , he would be working for me and not Land Rover of Sudbury...

alecmd14

Aug 21, 2011

I went to the parts area and Dmitriy was very helpful, the part was in stock and he found the part right away very good service.

csweetman

Aug 20, 2011

We stopped to take a look at landrovers and were very impressed with the professionalism and helpfulness of one of the salespeople at this dealership. Steve is what I think all salespeople should be-very knowledgeable and professional. Shopping for vehicles is usually very stressful but Steve made it a true learning experience as well as enjoyable.Thanks Steve!

ecaquias

Aug 20, 2011

I definitely had a great experience during my purchase. It is the 2nd Range Rover Sport I buy at this dealership - the Sales person was Matt Phillips. Because of the way they treated me, I went back again!! Anthony Belmonte handled the sales this time - very professional and accomodating. Although there was a bit of an issue in the numbers because my trade-in was a lease and not owned by me, Anthony and the Herb Chambers team came through for me and made the deal happen. Very satisfied with my purchase and glad I'm driving a Range Rover Sport again.

jmcreynolds

Aug 20, 2011

Good Day,I'd like to offer some feedback on an associate at the Land Rover Sudbury dealership, Steve Jutkiewicz (sp?).Ever since I first stopped in to the dealer in Nov. 2010, through the point when I purchase a pre-owned Jaguar XF from him (2009, 37,5000 mi), I have been extraordinarily pleased and satisifed with the care, attention, and service that Steve has provided.Most recently, after an extended discussion and investigation into a significant wheel vibration problem that was traced back to a pre-existing condition (severely bent wheels that existed prior to my purchase), Steve handled and coordinated resolution of the issue with his traditional good humour and customer commitment. Steve's follow-through and follow-up have been exemplary, and have certainly influenced my interest in going straight to him, LR Sudbury, and Herb Chambers in general for my future automobile purchases, and for referrals as well.In summary, Steve is a genuine pleasure to work with, and is truly a valuable asset and a credit to your organization. These days, such a dedicated professional is hard to find!Thank you for a superior purchasing and ownership experience!John McReynolds

bostonbroker

Aug 19, 2011

Anthony was professional from the beginning and more importantly understands that most customers do NOT like the high pressure sales tactics. I received these tactics from Jake Kaplan Land Rover and I did not go back. I worked exclusively with Anthony and I found him to be helpful and attentive. He LISTENED to what I wanted, and made every effort to accommodate me. I am sorry to say, I ended up buying a new Mercedes. However, I will definitely be back for a Rover soon enough, and when I do I will be working with Anthony.

mazeprof

Aug 19, 2011

I enjoyed my experience working with the folks at Land Rover in Sudbury. My salesman, Matt, was knowledgeable about the product, responded quickly to my phone calls, and found the exact make/model I was looking for. I also like the Herb Chambers search system and transparent pricing structure on used vehicles.

mcne

Aug 19, 2011

I recently purchased a Range Rover from Land Rover of Sudbury. I had the pleasure of dealing with Evaz Kraus. Eva made the purchase go quick and easy. In a very short time I was driving my new car. She was quick and to the point with no stress. I would definitely recommend this dealership and Eva.

shanetryon

Aug 19, 2011

I have always loved the land rovers and finally it was time to buy. Went to sudbury and was met by Matthew, he was very friendly and in tune to our needs in a vehicle. He walked us thru the various models he had available and in the end we were very happy with our selection. Someday I will be back the Range Rover supercharged I really want. Overall a great experience, Nice job Herb!

mc99

Aug 18, 2011

Peter managed the service on my wife's LR3 today and we had a fantastic experience. Upon calling Peter about a minor problem at 5:30 PM, the very next morning her car was picked up at our home & a loaner was left for her to use. The repair was done promptly, other issues were spotted and proactively fixed, communication was great, the price was right. Glad I bought this Land Rover from LR Sudbury!

mothahf

Aug 18, 2011

I had the best new car sales experience ever! I thouroughly enjoyed the dealership, the service but most of all our sales person Michael Fleming. He knew Land and Ranger Rover products inside and out and left us with a feeling of total confidence in his company and the LR4 that we purchased. I'll shop there again and so will my friends and business asssociates

cfemino

Aug 17, 2011

We had a wonderful experience working with Joe. His knowledge about the vehicles was superior. We highly recommend working with Joe and Land Rover in Sudbury to all our friends and family. Thank you Joe.

djdsport

Aug 16, 2011

The buying experience was very pleasurable. Negotiations were straight forward, and the delivery of the car was very clear and done in a timely manner.

loug

Aug 16, 2011

The sales department at Land Rover Sudbury know how to do business! VERY knowledgable about the vehicle and even more on how to structure an attractive deal. The finance department moved things along in quick and concise matter. Upon picking up my new Range Rover, the Sales Guide made me aware of some amazing features my new SUV had. This dealership and its "crew" are on the top of my recommendation list.If you want to purchase a Land Rover, this is the only place to go.

PAULCHAISSON

Aug 16, 2011

Jim did an exceptional jobhelping me into my new Range Rover Sport.The dealership went beyond my expectations with service.I will definitely return when the need for a newand or additional vehicle rises.Fondly,Paul Chaisson

vjpizzi1970

Aug 16, 2011

Jim Murphy was absolutely great to work with! He did everything he promised and more. A true professional and really nice person to work with.

joandep

Aug 14, 2011

We had our car in for service and someone noticed a gash in one of the tires. We shopped around and found there prices good. They installed 4 tires, balanced and alligned them in a very timely manner.

jaaguar

Aug 13, 2011

Joe arranged a test drive within 5 minutes of my arrival and took me to the Mass Pike so I could experience the vehicle at above average speeds. I was sure I wanted this vehicle within 15 minutes of my arrival. I will always remember the friendly and fun experience. I will always remember the follow up to the delivery too!

harrodsgirl

Aug 12, 2011

Peter was great to work with today and went above the call of duty by personally polishing out a scratch that I had on my Range Rover. He did such a good job that you would never know that it was ever their. Thank you Peter!

impudent

Aug 12, 2011

Collectively Land Rover Sudbury's staff provided exceptional service and parts during the replacement of my tires. I needed immediate service to replace my tires and was offered an appointment right away. Thank you for your assistance and attention to providing quality service.

jenila13

Aug 11, 2011

Peter was very professional and attentive to what was required to service my 09 Ranger Rover Sport. My service schedule had gone a little off and his suggestion saved me some money and brought my vehicle back into the suggested service schedule.

Jjmartinez

Aug 11, 2011

My experience at Land Rover of Sudbury was a pleasant surprise. The showroom was bright and clean and the sales people were very helpful and knowledgable. My service representative Tom was very friendly and made me feel at ease. He was able to explain what the problem was and answered all my questions to my satisfaction. I would recommend this dealership to anyone and would definitely be back in the future for more services. Thank You!!!

M_Rover

Aug 11, 2011

Best experience I've had with a dealership. I've been here twice and both times dealt with Tom who was knowledgeable, patient, and friendly! He took the time to explain things to me without being condescending (as I've been treated at other dealerships). Great staff all around. Thanks Tom!

jeffrey8121

Aug 10, 2011

This was a great experience!!! Thomas was very professional and went above and beyond to help me get back on the road. Thomas is a huge asset to this dealership! I would go back to this dealership just to deal with him. All around excellent serivce. Thank you

kamyarrahmani-kia

Aug 10, 2011

I experienced very friendly and helpful service at this dealership.When I had any questions or concerns they were answered without any delay. Mike was especially helpful with questions and queries.

matthew2780

Aug 10, 2011

Very courteous and friendly staff! Helped me to understand the repairs necessary and get me back on the road faster than I expected. Will definitely be bringing my vehicle back for regular maintenance from now on. Thanks!

jaisingh

Aug 9, 2011

Great staff, very friendly. they go to the root cause of the problem and fix it no matter how much time they have to spent.

mrtrims

Aug 8, 2011

Mike Flemming was great- Totally knowledge and very patient. It was a pleasure to buy a car from Mike and afterwards he totally set up everything on the car and spent as much time as necessary explaining and reviewing all the features.He was great!

oxxford

Aug 8, 2011

Great communication, very knowledgeable in his presentation of the vehicle as a whole unit - Friendly and generous with the time it took to address all my questions.Great place to consider doing business with !!!

Jennifer L.

Aug 7, 2011

Peter is the service advisor that I worked with when my car was brought in for service. I had several issues with my Land Rover LR4 that needed to be fixed and addressed and I was happy with everything that was taken care of. Peter is very professional and gets the job done!

love my Range Rover

Aug 6, 2011

Quickly received an appointment for service with a loaner. Always extremely professional, accommodating, quick, and thorough. Never any surprises. Couldn't ask for more! Thanks again.

hreuter

Aug 5, 2011

Jim was incredibly responsive and professional throughout the sales process. He took as much time as I wanted to explain different pricing options and vehicle specifications, and responded to my many emails and calls at a moments notice. Steve was wonderful walking me through the vehicle's capabilities during the delivery process and made me feel very comfortable driving off the lot. I felt like the entire Land Rover Sudbury team works very well together and they made the whole experience very seamless. Highly recommended.

nejim7

Aug 5, 2011

Peter is always responsive and professional. We brought our LR2 in for a sunroof problem and a windshield replacement this week and as usual, everything was handled properly. Our sunroof was stuck in the open position and they got us in early before any major storm hit. We are also coming up to the end of our warranty and Peter checked everything to make sure we were all set. We always use Land Rover Sudbury for any service we need on the LR2.

chints5

Aug 4, 2011

Peter was very efficent and professional at his job. In-fact, he was expecting me, ready to take care of me right away. I was literally in - and - out of the dealership within an hour. Great job Peter. Keep up the good work.

lisafrigon

Aug 4, 2011

I recently purchased a Range Rover at Land Rover of Sudbury. Eva Kraus was my sales person. It was the BEST car buying experience I have ever had. Kind, thorough, not aggressive, patient, knowledgeable, she personally followed up with me after the purchase to ensure my happiness. I would recommend Land Rover of Sudbury and specifically Eva to anyone considering a purchase. I had to have the car serviced shortly after I purchased it for a minor issue. Peter assisted in my service and was wonderful! Thank you for the excellent care and service!

landrover

Aug 1, 2011

Anthony did a great job meeting my needs. I walked away from one purchase but came back later and bought a car. It was a good overall experience. His service was outstanding.

shykumar

Jul 29, 2011

Both Matt and Nader were very professional and friendly. Matt was not a pushy salesman which is really what I liked. 2 items got 4 instead of 5:1. I was surprised to learn about additional coverages. I was told about them at the last minute while I was writing the check. I wish I was told about this earlier.2. I was not happy with trailer hitch and roof crossbars. It is pitty that Land Rover charge close to 1000 for a hich which can not be used (bike rack) without an extender. Regarding cross bar, I had to ask matt to remove it as it was not at all practical to install the way it was installed.Otherwise this dealership and people are very nice. I am glad I am doing business with them.Matt, thank you and keep up the good work.Shy

brid201

Jul 28, 2011

Mike at Land Rover made the buying experience enjoyable and stress free. This dealership is straightforward and fair when negotiating. I have purchased a number of cars from this dealership and will continue to do so. Highly recommend.

DanWoo

Jul 27, 2011

This is a review based on the initial sale, as we haven't dealt with the service department yet.I've bought many cars and dealt with even more sales people in dealerships all over MA. I can truly say that Jim Murphy of Land Rover Sudbury is one of the best people I've ever had the pleasure of dealing with when buying a car. If you notice, I didn't refer to Jim as a "salesman". That's because Jim made the whole experience seem more like we were with a family friend, helping us get what we wanted, as opposed to sales guy selling us a car. He is friendly, honest, knowledgeable, patient, no-pressure and shows he sincerely wants the customer to be satisfied.Herb Chambers dealerships are generally first rate and good to deal with. But Jim sets the bar high for them. So if you're looking to buy a Land Rover/Range Rover, stop into Land Rover in Sudbury. Ask for Jim and you'll see what I mean.

Mercedeez72

Jul 27, 2011

Being a female entering a dealership you never know what to expect. I never once felt like I was being taken for a ride, no pun intended and when I spoke/worked with Steve regarding what I needed for my car he was extremely friendly and informative.Thank you

DawnF

Jul 26, 2011

Steve in Parts went above and beyond what we had expected for assistance. Very friendly and courteous establishment. Would highly recommend for parts, service, and sales.

kambery

Jul 25, 2011

My husband and I just purchased our first Land Rover Lr4 from Subury Land Rover and was assisted by Mike Fleming. Mike was by far the BEST Sales Person we have ever dealt with respect to purchasing a car. He was knowledgeable about the car, the industry and overall a really nice guy. We are in the process of looking for a second veicle ...a used one and returned to Sudbury Land Rover to see "our friend" Mike. Looks like he might have yet another sale.

lcefalo

Jul 25, 2011

Anthony has been a pleasure to work with. He understands my vehicle needs and is quick to reach out when a there might be a vehicle coming in that meets those needs. He understands this isn't a quick decision and must work for all parties. This is why I stay in contact with him. Great salesman to work with.

mhale

Jul 25, 2011

This inadvertently turned out to be a complicated deal with respect to finding the vehicle I wanted and having it delivered to a place convenient for me but not very convenient for the dealer. Jim Murphy jumped through hoops to make it happen on a timely basis. I do think that the dealership is tough on pricing, but as it turned out under the circumstances, it was OK and Jim went the extra (5) miles to pull it all together. All in all, a more than satisfactory experience and I would strongly recommend Land Rover Sudbury and Jim Murphy---mm hale

SalSSG

Jul 25, 2011

I had a great experience in buying my Range Rover from this dealership,the service was courteous and my Sales person Anthony was extremely helpful. He went out of the way to make sure that I was satisfied with the purchase of my vehicle. Also I live about an hour away and every time I need to send my vehicle for service they will pick it up from and drop it to my home. Which is a great help to me.

Sbronti

Jul 24, 2011

Anthony is a great sales professional who treated us very well. Being extremely knowledgeable and passionate about his work, never talking down to us and answered any questions we had. We will absolutely refer anyone looking for a vehicle to him.Sabrina & Oscar Romero

DMartuccelli

Jul 23, 2011

Anthony was so professional. Very responsive to our needs. We looked at many vehicles - BMW, Honda, Land Rover. Anthony was the best for sales. We would buy from Anthony again for sure.

JenGraham

Jul 20, 2011

Jim was a fabulous salesperson, well-mannered and always appropriate, perfect for the clientelle in Sudbury area. A quality person. Family oriented too - he was great with my 16yr. old daughter, which helped the sale quite a bit.

bosrrsport

Jul 14, 2011

I decided to shop around and was extremely pleasantly surprised by this dealership. They actually knew a great deal about the vehicles, were friendly and, most importantly, willing to share the numbers they were looking at so we could arrive at a very fair deal. The two other dealers (including the one with which I had an existing relationship) made first proposals that I frankly found to be offensive and a real price gouge. I hadn't looked on Edmunds or KBB yet and I think they just assumed they could take advantage of the situation. The first proposal at this dealership was actually a very fair and good deal and we were able to settle on an excellent deal for the new car and the trade in. They could not have made the process easier and really went above and beyond in customer service. I didn't think I would have a great experience at a chain dealership but I was handily proven wrong. I'd highly recommend this dealership - I haven't found another Land Rover dealership in the Boston area where the price and service were this good and I felt like I could actually trust the staff.

teich3

Jul 8, 2011

We have had Landrovers for over 6 years- We were looking to get an Escalade ESV because of the size of our family. After Mike took me out for a test drive of the LR4 - there was no way we were not getting one. We decided to give up the size (bigger trunk in other car) for the LR4. Mike did a great job - he knew the car truly loved it, and we love it and all it has to offer. Great job Mike and the service department has been servicing our lr3 since we moved to Ma. 5 years ago....Thanks The Teich's

christodd

Jun 26, 2011

Everyone at the dealership was friendly, accessible and passionate about Land Rovers. Very easy to deal with and forthcoming with the financial terms around all of the purchase/lease options.

johnquint

Jun 25, 2011

I had called two other land rover dealers before calling herb. the other dealers gave the same line as all dealers, you have to come in. Phil hunt was and Mike fleming made the it a joy. We all know we have to come in sooner or later but to have most of the work dune it was a great feeling. I will always go to herb for all my cars.

Jim Purvis

Jun 22, 2011

Very positive experience. I would highly recommend this dealership and our sales representative to anyone considering purchasing a Rover. Mike was very knowledgeable and responsive and we never felt pressured or rushed into buying a vehicle. When we took delivery of the vehicle he took as much time as we needed to explain how the vehicle operates and its many features. The whole sales transaction could not have gone smoother.

hwotton

Jun 20, 2011

This dealership, especially Jim Murphy, had a complete understanding of the vehilcles and which one met my needs. They are very professional and reasonable to negotiate with.

cndavis

Jun 15, 2011

I really had a great experience buying my vehicle from Land Rover of Sudbury. I feel that I received a fair price and the salesman was honest and straightforward. There was great communication throughout the purchase by everyone involved in the sale. They offered the standard upgrades and described them accurately, but were not overly pushy in trying to make a sale. In addition, they beat the financing rate that i had secured by a third party. I would highly recommend to anyone.

cgee87

Jun 13, 2011

My buying experience at Land Rover Sudbury has been eye-opening. It was a true pleasure to purchase my first Land Rover from this dealership. During my first visit, Matt was very knowledgeable and spent good amount of time explaining every feature equipped in LR4. When I returned a few weeks later, Matt and the business manager promptly accepted my offer and promised to locate and transport the exact model I have in mind from NJ to MA. At the delivery, Mike did a tremendous job walking me through the terrain response system, electronics setup, Bluetooth phone pairing, navigation system, and off-road capability. Really, I can go on and on. Compared to previous car buying processes (I owned few Toyota/Honda cars in the last decade), I must say that this is the first time I truly "enjoyed" the car buying experience. LR4 is a solid built SUV, and my family is safeguarded by this beautifully-crafted British tank.

mark g howard

Jun 1, 2011

Have purchased through this dealership before under previous management. I was quite satisfied then and, frankly, a little concerned how the Herb Chambers machine would change the fairly folksy quality of the past -----give the man a hand---he has elevated the group to an even more professional level. Particularly recommend Jim Murphy for his no pressure, very knowledgeable and friendly approach. First class all the way.

John Cowden

May 23, 2011

This is the second vehicle that I have purchased from Land Rover Sudbury. I returned to this dealer because my first experience was very positive. This time around...even better! I have found that each department within the organization works in a very professional and friendly manner. There is no pressure here, my interactions with both sales and service have been pleasurable experiences.My salesman(Nader Montaheni)could not have been more accommodating. The transaction was seamless, efficient and again positive.I plan to be a Herb Chambers customer for a very long time! Well done and thank you to Nader and the crew at Land Rover Sudbury.

chints5

May 11, 2011

Michael Fleming - the sales representative that took care of us was awesome! He was very professional and courteous at his work. He made us feel very comfortable and relaxed with the whole deal on the purchase of our new LR2 - which we love!! He gave us exactly what we wanted in the vehicle - we were looking for certain upgrades and features in the LR2 that were kind of difficult to find. Well, Michael went out of his way to find what we were looking for and got back to us within a day!! We were surprised and thrilled to see a quick response from him. Well done Michael.Overall, we liked all the Sudbury dealership more than the Peabody one. Thanks guys!!

jeanneducascioli

May 10, 2011

My recent experience at Land Rover Sudbury, and in particular with our Sales Guide Mike Fleming, was outstanding! In addition to being extremely knowledgeable about all aspects of the car, Mike has an approachable manner that put me at ease, making me comfortable enough to ask about the smallest details regarding the operation of the car. In fact, even though this was my second Range Rover Sport, I learned things about the capabilities of the car that I had never known. He was patient as he walked me through the navigation system and extremely competent in highlighting all of the features that were new to me in this model. He spoke directly to me and was enthusiastic about ensuring I knew everything I needed to know to have the best driving experience possible. When follow-up became necessary in closing out on registration and inspection details Mike personally contacted us and made sure that we understood exactly what was required to finalize and made sure that all was resolved in time for me to take the car on its inaugural road trip for Mothers Day weekend! That meant a great deal to me. I would highly recommend Mike Fleming, and the team at Land Rover Sudbury.

mpalone

May 10, 2011

My experience at Land Rover Sudbury was fantastic. They made buying a new car fun. They are all very honest, professional, and knowledgeable. This is a top notch outfit and I can't see myself ever going any place else. The quality of the car itself and the service are second to none. They all made me feel very important and like I was part of a family now. I am proud of my Land Rover, and am glad I shopped around a lot until I found the best. You have to ask for Anthony when you go in.

halkhoury

May 9, 2011

This is my third Range Rover from David (the sales manager), I always went back because they treated me as a human not a a dollar sign. This year I was luckier to meet Mike (Sales), who took care of my needs personally. Great deal, great experience...will do again and again

rks2

May 9, 2011

The level of professionalism at Land Rover Sudbury is tremendous. Mike F (Sales) was extremely knowledgeable and approachable. He made the sales process very easy.This was our first Land Rover purchase. I am thrilled with my Range Rover Sport. I look forward to staying in touch with Land Rover Sudbury. I feel like I have a dealer that is looking to build a long term relationship.

Hovhannesian

May 8, 2011

This is the second Land Rover we purchased from our salesperson (Mike Flemming) at Land Rover Sudbury and we only wanted to deal with him and this dealership. We did not want to go any place else. They make the entire process simple with no pressure. We would highly recommend our saleperson and this dealer. The service department is also a pleasure to deal with.

Schackl

May 8, 2011

The LANs rover dealership in Sudbury delivered top notch service, getting me the vehicle I wanted at the right price with the right financing. The overall customer experience was excellent and if we buy another range rover I would certainly use this dealership again.

Ok11

Apr 19, 2011

Great customer service! Nader was very knowledgable and was able to answer all our questions. There was a good selection of used cars and we found exactly what we were looking for. The financing process was easy and Richard was also great to work with.

bbcasey

Mar 21, 2011

Very friendly. Not pushy in the least. Very efficient completing paperwork and entire transaction. The sales rep knew his product very well and was able to make relevant comparisons to other cars I was considering. Delivery was quick and provided information I needed to feel comfortable in vehicle

whinton

Mar 11, 2011

Nader did a top job in making sure that I was able to get the best rate and the most responsible after market purchases. Joe was kind courteous and funny. All the stuff you need when looking to spend 50K. Overall, the car needed to be returned for some work on it, but they handled it with care. I am generally satisified. No one is pushy and everyone seems to be interested in making sure that you get the right car.

JGill

Feb 17, 2011

I had a great car buying experience at Land Rover of Sudbury when I purchased my Range Rover Sport.Very fair price, no pressure,very friendly,very knowledgeable about the product,stayed after clsing hours to answer any questions I had regarding the car, great customer service and follow up.I rate my experience AAA+++.

pjm

Feb 17, 2011

The team at Sudbury won my business by delivering what was promised during our phone negotiations. They were responsive and delivered the best product. Overall, the commitment this dealership displayed to achieving my overall satisfaction was the overriding factor in my decision making process.

ciphersbynil

Feb 16, 2011

This was my first ever vehicle purchase. From all the stories I'd heard about the car business it was going to be a horribly long and painful process -- not for me. Matt and Nader were very fair on price and were very timely. They could tell how much I wanted to be in my new car and really went to bat for me. Even after they had secured the funds on a Friday, Matt rushed and camped out at the registry to _make_sure_ that I had my car the same day. This kind of service is hard to come by at any dealer for a car of any price.Thanks guys.

dmitri5

Dec 17, 2010

Very good experience. Particularly with Mike. He was thorough, followed-up, followed through & had outstanding product knowledge. He even stuck around after the store closed to ensure I was completely satisfied with all of the new features/functions I was learning the very 1st time. Felt I received a very fair price & believe the Sales Mgmt team took good care of me. Very friendly staff. The product is phenomenal...Couldn't be happier with the ride.

pbarry

Dec 8, 2010

i first spoke to Mike while away in AZ on a business trip. i asked Mike to send me information via the hotel fax and he sent it. my experience at Herb Chambers Land Rover was outstanding with regard to product knowledge; professionalism and follow up. i had tried to deal with a closer dealership and was not at all satisfied!! Mike and the team in Sudbury were terrific. thank you and will certainly refer others to this dealership

Miike Barnicle

Nov 4, 2010

A terrific car buying experience. Everyone at the dealership was quite helpful every step of the way. There weed none of the usual hassles over price or trade in value of car being turned in. The information on delivery date for the new Rover was specific and we were kept well informed.

andyvo

Oct 28, 2010

I was looking LR3 for months. I found a good price at this dealer. I talked to Jim for first time, Steve J and then Mike Fleming. They are very pleasant to talk to. They are experienced sale guide. The explained all options and showed me how Landrover can drive off-road. It was amazed. I decided to buy this car within 1 hrs. So far, I am very happy with the car. I would recommence LR of Sudbury to my friends if they are looking for buying Landrover.

sarazend

Oct 27, 2010

I was looking for a late model LR3, although hadn't spent much time researching the vehicle prior to my first visit Land Rover of Sudbury. I met with Mike Fleming, who was happy to show me the extensive selection of these vehicles. We took a test drive, and Mike quickly impressed me with his knowledge of the vehicle and ability to answer all my questions.But what I was most impressed with was Mike's approach. There was no pressure. He simply explained the pricing policy, and let the decision up to me. He followed up with me in an appropriate manner, again, with no pressure. I did some further investigation on my own, and when I saw the exact vehicle I wanted on the web site, I stopped in and purchased the LR3.Overall, I would highly recommend this dealership.David Sarazen

forreske

Oct 20, 2010

I traded in a 2004 landrover discovery for a lease on a 2011 LR4. the disco was on the fritz, but got good value ($7000 trade in). With $2K down + plus trade in i was able to get the monthly payment down to $491. I would have given the experience a a more solid rating however there was "miscommunication" between the amount down and trade in value that would lead to $491/month payment. apparently start-up costs + some additional costs required me to pay another $2K to keep the rate at $491. we were able to renegotiate by increasing the trade in value to $7500 and providing some discount on the start up costs, but i still had to pay additional $1584 in order to get the $491 price (this includes the first months payment). dissapointing but i feel there was an honest miscommunication and the dealership tried to accomodate me after they realized the screw up. nevertheless i had to come to the table with and extra $1584 in "hidden" costs in order to get the deal. so left a bad taste in my mouth. mike flemming was great; clearly this was a back office issue. the quality of the car really makes up for the above experience.

Sandra8364

Oct 19, 2010

Just wanted to say Peter has been great every time I need some type of service on my car. It's not often you find someone who goes above and beyond to be helpful. I would highly recommend him to other people. I would buy my next vehicle here bc of the service, again this is the service Peter has given.

zhaoxing614

Jul 27, 2010

Jim was very patient, and professional. After we went to some other dealships for comparison, Land Rover Sudbury was really outstanding. The service was nice, they provided water/ dessert etc., which makes you feel comfortable. More importantly, we got a very good deal on LR2 car, and we really love it.

ashishsingh.in

Jul 23, 2010

I had a pleasant experience at LR Sudbury. My brother in law had purchased his two cars from LR Sudbury and he recommended that I should buy my vehicle from here too. Although, I live in Albany I drove up to the dealership for my LR3. Mike Fleming at the dealership helped me out in finding the right vehicle for me at a fair price. I would recommend anyone to get their vehicle here for a good customer service experience. Thanks Mike!

karashae

Jul 5, 2010

Steve J worked hard to get a price that was agreeable to us both. He went the extra mile to get signatures on the contract by driving and hour and a half at 6 am. He delivered what he promised. Mike Fleming delivered the car and took us thru every new detail and explained each and every feature. Made it easy to drive home. Overall Land Rover Sudbury made an often tough experience a very easy and enjoyable one. They really know customer service!

madhureddy

Jul 5, 2010

The sales person I worked Michael Flemming is very patient, spends all the time you need to answere the questions and give as much details you need so that you can make a right decision.All the employees at the Land ROver at Sudbury were great starting from the reception to the loan processing and to delivering the vehicle and very professional too.Thank you,Madhu Reddy

rajan

Jun 7, 2010

Mike went out of his way to get things done. Very pleasant to deal with, and not pressure sales at all.Over all I am satisfied with car. No surprises.----------------------------------------------------------------------------------------------

TJF

Jun 1, 2010

I purchased my first Disco used from Metro West, and found myself dealing with their service department much more than I would have realized. It was always difficult to get a timely appointment, and the commute from Boston was not an easy one. Eventually, the friendly, helpful person I usually dealt with in service left the dealership. Thereafter, it just became an expensive hassle. Finally, after waiting more than two weeks for an appointment and receiving what seemed like an outrageous repair, I called Land Rover Peabody. Their service department was responsive, friendlier and it turned out, much more affordable for maintenance. Much to my delight, I found out that the original salesman whom I dealt with at Metro West, Rusty, was now at the Peabody dealership. Despite my purchase from his former employer, Rusty always takes care of me and sees that the service department does too.

jclark

May 13, 2010

Steve was straight forward and honest. Everyone was very friendly and knowledgeable about the cars. Folks were proud of the product but not pushy. The care was in the promised condition when delivered. I was pleased that the folks at the dealership were happy to deal directly with me and did not ask to speak with my husband. The pricing was very fair. All around, it was an easy and pleasant transaction.

ackach

May 1, 2010

This was by far the easiest and best car buying experience I have ever had. Mike is friendly, knowledgeable, and willing to go the extra mile to make sure what I was looking for in a used car, both in options and pricing, were found. Both purchasing and pricing was hassle free. He took the time to make sure to explain all the options to me, and the car was detailed and perfect when I went to pick it up. After this experience, I don't think I will go elsewhere when looking to purchase another car.

rgrifccs

May 1, 2010

Mike was the second sales person I dealt with. The first one didn't give me the time of day and so I sought someone else to deal with. Mike was much better and ultimately made the sale. It did take a long time between when I ordered my Range Rover and when it arrived. I am glad that I wasn't in a hurry!

eric romm

Apr 13, 2010

My experience was outstanding. I am a value shopper and like to be treated very fairly.Not only was the pricing a no haggle experience, I was most impressed with the after sale care.Things which were not guaranteed, negotiated or promised, were done in a proactive wayby my salesman in order to make my shooping experience exceed all expectations.

bdemirjian

Apr 3, 2010

Pleasurable experience, great staff, attention to detail, great dealership location. On gtime, courteous, prompt, attention to detail, thorough. follow through was great, made my experience memorable and I would definately recommend to family and friends

mmrusher

Apr 3, 2010

We have purchased 2 vehicles from Land Rover of Sudbury. Both experiences have been superb. Mike in sales was an absolute pleasure to work with and Roy, head of service, has been rock solid supportive for the past three years when I purchased my LR3 in 2007. Have always highly recommended this particular dealership to everyone.

dpullman

Mar 29, 2010

Great sales experience. Very personal and accommodating in the process. We were able to test drive the car multiple times.Dealer worked hard to find the right color/model configuration and satisfied. We never felt pressure to buy, but found ourselves WANTING to buy the car. Enjoyed interacting with other customers, many of whom were looking for second LR vehicles and all raving about the trucks they already owned. WE did receive some pricing flexibility, which was important to us. We did have to wait for about 30 days for the vehicle to be made/found, but that worked out just fine.The personal delivery of the vehicle to our home with a demonstration of every feature was also VERY much appreciated as we live about a 30 minute drive from the dealer.I look forward to my first service experience in hopes that the quality of that service will match the sales process.

wsafe4

Mar 17, 2010

Mike was very helpful. I greatly appreciate his no pressure sales approach. It made the car buying experience easy. Mike went out of his way to get all the information I requested. All discussed timelines were met. I'm quite impressed with my new car and expect that this will be the first of many Land Rovers.

dgoulart

Mar 4, 2010

I just purchased a new LR4 from LandRover Sudbury.I needed a 7 seater passenger vehicle so I wanted to see what 7 seaters were available from Mercedes, Audi, Acura and Lexus. Joe Catalano was patient while I looked around at these other vehicles and would just call me every few weeks to see if I had made a decision or if there was anything he could do to help. I have a very busy schedule lately and he was always willing to meet me at any time that was convenient for me. He even offered to bring the LR4 to my house so I could test drive it. He was also very knowledgeable about the differences between the LR3 and the LR4 and spent considerable time showing us how to work all the new stuff. Once I decided on the car, Oliver Souris was extremely helpful in determining the best way to finance the vehicle. I was thinking of leasing until he showed me that buying made much more sense in my situation. I felt like he was treating my money as if it was his own. I wish my investors looked after my money so well ;-)The service at Landrover Sudbury was fantastic when I leased my previous vehicle, an LR3. I also must add I love the improvements in the LR4. The LR4 is clearly quicker and more refined than the LR3. I was pleasantly surprised at how smooth and well it performed ... the increase in power over the LR3 was quite noticeable, as was the handling. I can't wait to see the off-road changes. The LR4 interior is excellent as well. I love the new interior controls, which are very user friendly.

rtmarino

Feb 24, 2010

Really one of the best auto purchase experiences I have ever had. Professional, best inventory selection, and best pricing. In-Out with new car, no baloney! Trade was priced fairly and quickly. Inventory selection was great, many vehicles to choose from.

BryanThomason

Nov 15, 2009

Everyone there was very helpful! They worked very hard to get us a car that had the options we wanted for the price we wanted. The prices were the best to start with so there was no need to haggle. They were completely up front about the car's history (it was used) and everything that need fixed they covered under warranty. It wasn't the best detailed cleaning, but that is because we were rushing them. I would buy my next Land Rover from them.

HolyCross94

Nov 10, 2009

This dealership has long been a first class operation and I was not disappointed on my most recent visit. The sales staff is unassuming, friendly and really know their stuff. I purchased a 2010 sport to replace my Beamer. Got a fair trade in value and all the bells and whistles. Wife also speaks highly of the service department.

megabuck886

Nov 7, 2009

I had the BEST experience at Land Rover Sudbury! I was very nervous about buying my first car, but everyone there was so helpful and friendly right from when I walked in the door- the front desk staff were very friendly and polite and greeted me kindly. I felt absolutely no pressure from the salesman Jim and the sales manager Ben, both of whom were amazing to work with. Both Ben and Jim were incredibly knowledgeable and were very helpful in answering my questions and teaching me about my new car. Oliver in the finance department was also very helpful and was able to take care of my financing in a matter of minutes, ensuring that I received the lowest rate possible (much lower than I had expected to receive)! Roy in the service department was very kind and helpful in preparing my new car for delivery and making sure that everything worked properly. He was also very helpful in explaining the maintenance that would be required in the future (oil changes, tire rotations, etc.). Everyone there was great and made my first car purchase very enjoyable! I will definitely return to Land Rover Sudbury, and I will tell all my friends!

Boniface

Nov 4, 2009

I have purchased three cars from this dealership in the past five years. Always A+++ service, personal attention and a great atmosphere. Ben Muenzberg is the go-to guy who can help you no matter what your requirements are. I think the service department is first-rate as well. Will continue to give them my business.

fbomer

Nov 4, 2009

I have been buying cars for over 30 years now and have bought my last three cars from Land Rover Metro West in Sudbury, MA. The answer as to why is simple; Courteous Hassle Free Sales and Customer Service. This phenomenal customer service is over and above the quality of cars they choose to make available to us all. No one wants to browse through lines of suspect cars. You can tell this dealership is selective about the new and used cars they sell which makes buying decisons so much easier. Add customer service to that and they have the recipe for happy return purchase customers like me.

Henri72

Nov 4, 2009

After a few long months of research I decided to buy a new Land Rover. I had read all kinds of stories on the internet about car buying and what to watch out for. I shopped a few dealers and found the exact car I wanted at Land Rover Metro West in Sudbury, MA. They werent the closest dealer to my house but they had the exact car. I went down to the dealer and they showed me the car and let me go on a drive to see if I liked the car. I already had driven the car with similar options at the other dealers but wanted to go again to make sure. I had researched the price and decided to make an offer a little lower than the prices that I had seen on Edmund's and some other websites. They seemed more eager to sell the car than the other dealers I went to. We agreed on a price and we did the financing paperwork, it was that simple. So far I love my new Land Rover and I am really happy how Land Rover Metro West treated me.

PFLangely

Nov 4, 2009

Recently I visited Land Rover Sudbury to find a replacement for my Toyota Landcruiser. When I walked in the door I was greeted by Mike who was very courteous and eager to help me find what I needed. He was very knowledgeable about the product and was able to answer all of my questions. I ended up trading my Landcruiser for a 2010 Range Rover HSE and I couldn't be happier. Mike didn't pressure me and was able to give me a good trade-in price on the Toyota as well. I had a great experience and would recommend this dealer to anyone.

rdiandrea

Nov 4, 2009

Just picked up our second Rover from Land Rover Sudbury. This time around I went with a 2010 Supercharged Sport. My wife absolutely loves the car, so much so that one of her girlfriends has an appointment with Ben next week for a test drive. Again the sales experience was fantastic and we saved a bunch. Thank you and when we need another LR we'll be sure to go back!

RJJdesigns

Oct 30, 2009

Recently had a great experience here buying a new RR to replace my X5. Everything was explained in detail, the process was easy and everyone was highly professional and friendly. Ben was a great help in finding just the right vehicle. I look forward to doing more business at this dealership in the future. My wife's itching for an LR4 so I know we'll be back.

Gcat

Oct 27, 2009

Very easy transation,would highly recomend land rover Sudbury to anyone.Dave Melkonian was the best to work with in the whole experiance.From the time I first contacted the dealership I knew it was a first class opperation.The team at land rover did make my transaction simple and comforting for something that may not be an everyday process .They took me from start to finish through the whole dealership including the service department.I would feel comfortable going back for future sales or service.I would also like to mention the range rover was clean and ready for my buying experiance to be a great one.Ben my sales rep was outstanding in explaining the rover to me.

CTT4point2

Aug 5, 2009

I bought a car at this dealership last January. Ben helped me out BIG, made the process very easy. The financing, plates, registration, and negotiation process were simple and he took care of all the hassle. Easiest car buying experience I've had.

pdiddy

Aug 5, 2009

I was looking for a pre-owned LR3 and Ben was a tremendous help, he was pleasant to deal with and I felt like he was very honest about all my options. He helped is seek out exactly the car we wanted. I would highly recommend visiting him the next time you need a Rover.

rdiandrea

Aug 5, 2009

I picked up a 2 year old used LR3 six months ago. Excellent deal and the service was fantastic. No problems what so ever with the Rover so far and the first oil change was a breeze! Great salesperson and a great dealership. We'll be back for sure!

RedSox17

Aug 5, 2009

Went into the dealership to look at the Range Rover Sport. I didn't have an appointment, but I was instantly greeted by a salesman. He was very knowledgable about the vehicles and the inventory they had on hand. I haven't bought a vehicle yet, but I know I will be going here instead of the dealership in Peabody even though its closer.

dbroverguy

Jul 27, 2009

Dear Herb Chambers,I bought a 2007 Range Rover Sport and was very pleased with your staff. You had just what I was looking for at a great price. Mike & Dave help me with a great price for my new car and my trade. I met With Oliver and he completed my financing and paperwork. This is the best car buying experience ever! I will recommend you guys hands down! Thank you!!

JWEBBER

Jul 20, 2009

They made the whole process so easy. The sales guy was very knowlegable about the vehicle,no pressure , great price and was able to drive the vehicle home that day.I would highly recommend the salesman Ben and this dealership to everyone. It was the easiest transaction ever. Thank You

johnlabadia

Jul 17, 2009

I contacted LR Sudbury to purchase an LR3 HSE on Friday afternoon. I made a cash offer for the vehicle, which was accepted. I provided them with my Amex number for a deposit (500), as well as full credit info, including SS#. This was to hold the vehicle, as I was paying cash.I wasnt going to trade my current vehicle, but the salesperson encouraged me to at least entertain an offer from the dealership. So I did, and spoke with a salesperson 5 times over the course of the weekend working through the details of the trade.I made plans to pick up the LR3 Tues. I called Monday morning to confirm, as I was driving from NYC, ~200 miles. And LR Sudbury informed me that they had sold the truck to someone else!?!? Even after previously taking my CC info and SS#, and promising me no one would be allowed to even test drive the vehicle, as it was considered sold.Please keep this in mind when dealing with this dealership. I unfortunately thought they were LR salesmen, but underneath it all, everyone is just a car salesmen.

fishpond

Jul 15, 2009

I would like to thank everyone at the Landrover of Sudbury, My experience here was one of the best... I told them exactly how much i was looking to spend per month, and they helped me get there... Thanks again for all your help... I would def. recommend this dealership to all my friends and family...

K9webster

Mar 1, 2008

Purchased 07 LR3 - Sales Rep Jim Murphy was great from beginning to End. No high pressure, friendly and willing to work out deal to makes everyone happy. Brought vehicle in for first service - Service department patient with me having to cancel appt. 3 times. I made last minute call for quick appointment and they were able to get me in short notice. Waited for service - work was completed quickly.

duaneb

Jan 21, 2007

These guys really SUCK! My Range Rover is nearly 20 years old now, mainly due to the fact that I stopped doing business with this dealership. Up until I had left, EVERY year when they performed service, my Rover would fail emissions and would cost me thousands of $$. It would fail again and they'd try to sell me the same repair they had just performed again to resolve the problem. As a result, I found R&R Auto Repair in Medway about 8 years ago and have successfully passed EVERY year, the first time, since Dave there has been performing my maintenance.

Jkrol

Jan 23, 2004

Traded an 01 Jetta for an 03 Freelander. Buying experience was very good. Very informative and helpful in process. We told Rusty what we wanted to pay down and per month and he made the numbers work.<br><br>First service experience is scheduled in one month to fix a sqeeky seat.