Used Cars for Sale at Latham Ford in Latham, NY

Cynthia Hoag

Jun 23, 2016

Staff is always pleasant and wonderful. Fred in service always takes awesome care of everything and gives me great discounts for continually returning on all my service visits. I won't allow anyone other then the great techs at your facility work on my edge. 5 stars all the way around , I don't plan on ever ending my business with the Latham ford family. Keep up the great work !!

Danny

Jun 13, 2016

Very friendly service and fast. Good mechanics! The kept the inside of my car very clean which I was very pleased about!

Rachel Files

Jun 8, 2016

Service staff very helpful. Very nice customer service.

Tara Coons

May 27, 2016

Helpful and fairly quick. No muss, no fuss--just like I like it.

k-mansfordtruck

Apr 10, 2016

I drove 3 and a half hours to buy my truck from Latham Ford. They treated me extremely well and did everything I asked in a very timely manner. One of the greatest experiences of buying a new truck.

Frank Fretto

Apr 8, 2016

I highly recommend Latham Ford, they have been a pillar of the community in Latham for years and there is a reason for that! They have earned it!!!! Awesome staff in all dept's....sales new and preowned as well as service and parts too. They went the extra mile to assure I was completely satisfied with my purchase of my new Super Duty!Great service and hospitality....you won't be disappointed doing business with Latham Ford!

Lamurphy

Mar 29, 2016

Just got home with my new Ford Edge and LOVE il. Went to several dealers but they were the best very honest and professional. Owen was my sales guy and he was wonderful. I felt he knew what he was talking about and very truthful I felt that I could trust him. When I said I wanted to think overnight about my purchase there was no manager coming on to push like other places. I get a new car every 3 years or so . This was a really good experience and some day Owen will definitely move up as he is a dream sales person. Bill in finance is also great and very helpful.

Ann

Mar 26, 2016

Buying our car was an enjoyable experience. Our salesperson, Owen, was easy to work with, very pleasant and knowledgeable. There was no stress, as there usually is when buying a car. We felt we got a fair deal, and are very happy with our new Fusion. It'a great car!

John Onufrak Jr

Jan 14, 2016

ford f350, THE SERVICE WAS EXCELLENT, THE STAFF WAS VERY HELPFUL AND HONEST .

Kerry Mincher

Jan 2, 2016

I was looking for a car and was directed towardsThe fusion. I feel the salesman didn't try to just sell me a car, he sold me a car that fit what I needed. I have recommended everyone I know who is looking for a car to look around but make Latham ford the first place to look because chances are they won't have to go anywhere else!

Stephen Grogan

Jan 2, 2016

Had an appointment for service, vehicle was taken in and serviced as requested with no issues found.

Kathleen O'Brien

Dec 19, 2015

Fred was very helpful in getting my vehicle ready in time for my trip to CT for Christmas. Check-out with Carol is always pleasant. Kudos also to Mark who was so helpful on a previous visit.

Arden Bull

Dec 16, 2015

Service : Left vehicle over the weekend. Received a call first thing Monday morning to go over reasons for drop it off for service. * Excellent support and communications with service folks. * Talked to Service manager and he gave me an estimate and time to repair.* I approved over the phone and work started.* Service completed ahead of what I had planned.* And the good part.......Final bill was less than expected !!Thanks to all at Latham Ford.Arden Bull

Donald Morton

Dec 11, 2015

Quick,excellent service done at a convenient time as usual

Arthur Gatto

Dec 8, 2015

service was fast and friendly. always enjoy talking to the staff especially Loren.always feel i am getting honest service at a fair price.

Thomas Hebert

Dec 7, 2015

I put my 2013 Escape in for a recall, and a couple of minor things. As usual, everything was done in a thorough and expedient manner. This was the third recall (on different vehicles) I've had done by Latham Ford and have been extremely satisfied every time. My last four vehicles have been Ford's and most likely my next will be too. Couldn't ask for better service.

Bigred05

Dec 4, 2015

Latham Ford sold me a car. Once the deal was complete my service and follow up experience has been relatively poor. I've also called Ford directly with my service issue because I didn't want to bother Latham Ford, big mistake. There is so little accountability and care that the people on the other end of the phone won't give you a name or direct number so that you can work with just one person (It's policy...) no less actually resolve your problem. I wonder if the people manufacturing the car feel the same way... I wouldn't do business with Latham ford and I definitely would never buy a Ford again.

Chester Cunningham

Dec 1, 2015

It was very good & I will do it again is good is good is good

Matthew Murphy

Dec 1, 2015

They were able to give me the finding and solution to the problem. The service was fast and complete without any further issue.

Ronald Harrison

Dec 1, 2015

Was wonderful being told that it was covered under warranty. Also, the car was in and out in no time!

Brian Cline

Nov 30, 2015

Service was good. Facility was clean and everyone was helpful in repairing my vehicle.

Sarah Osborne

Nov 30, 2015

quick, accommodating, and helpful An overall fantastic experience.

Dave

Nov 27, 2015

Easy to schedule appointments...technicians work with you to select services for each visit...wifi in waiting room...completed in a reasonable amount of time.

John Zeto

Nov 27, 2015

The service was very good. However, there were no statements as to the condition of the brakes, remaining tire tread, general condition of the car, etc. The squeek you could not find twice before has been accidently corrected by your service.

Paul Spillane

Nov 27, 2015

I keep coming back. I receive good service for a fair value.

William Donofrio

Nov 26, 2015

Too early to tell if clutch assembly that was put it during service visit reviewd herewill be sufficient to cure the shaking and shuddering that plagued my Focus for a yearsince purchase date in September 2014.

Kenneth Keefer

Nov 22, 2015

Purchase was great. The truck was perfect at delivery. The truck had to be picked up from a different dealership because the truck that I wanted was not available on the lot. The salesman checked it over before calling me and making arrangements for me to pick up the truck when it was ready, unlike the other ford dealership I started with in Schenectady. When I went to get it was dented and scratched at the other dealership. The sales staff at Latham Ford made everything so simple. The salesman that I dealt with was great. I would recommend Latham Ford to my family and friends.

Toyota Family Turned!

Nov 22, 2015

This was the easiest car purchase we have ever experienced. We are a Toyota family and this is our first Ford. I have to say "Hats Off"! We purchased a 2013 used Ford Escape Titanium and it is WONDERFUL! Jesse was extremely helpful. We went to the internet first and were contacted immediately. When we went to the dealership a few days later they were extremely helpful and knowledgeable. We weren't standing around waiting for someone to help us, we were greeted when we walked in. He explained all the buttons in the car and linked up my phone for me. They did all the car insurance and registration paperwork and it was ready the next morning. I would contact them if your looking for a new or used car. They were fair on the trade in on our Toyota. We will be back when we are ready to trade this one back. Thanks to everyone there.

Kenneth Riley

Nov 18, 2015

Everyone in the service department is awesome kept me informed abt progress on my Broncos and addressed problems on both of them they are the only people I will allow to work on them

Phillip Bowden

Nov 16, 2015

I have a Fusion and I enjoy it greatly. One I am happy that I purchased.

Shelah Laduc

Nov 15, 2015

Very friendly and service was ready even though I was early for my appointment- thanks everyone

Jim

Nov 14, 2015

Fred in service did a great job at making sure my truck was fixed right the first time and made sure the work was done correctly and that I had my truck back in reasonable time. Very satisfied!

Kayla Surprenant

Nov 12, 2015

They were quick and on time of when they said my vehicle would be ready and they made sure i was happy with everything.

Linda Birkes

Nov 12, 2015

The staff is very friendly and accommodating. My vehicle was taken care of in a timely manner.

William Cushing

Nov 9, 2015

as always,service was great.Great desk staff and office staff!

June Corina

Nov 5, 2015

everyone was friendly and service on my car was done fast and well

Kathleen O'Brien

Nov 4, 2015

The service was fast and friendly. Carol at the pay window is extremely helpful.

George Blakeney

Nov 2, 2015

Service was excellent and they've done a great job on the dealership. New showroom, new offices, new waiting room and service department. Fresh coffee and TV in the new waiting room was terrific.

Don Benton

Oct 31, 2015

Excellant. Lease was expiring on 2013 Fusion. Loren called to explain my options. Leased a 2016 Fusion at a great price.

albher

Oct 20, 2015

Brought car in at appointment time. They promised it would be done in 2 hours. 7 hours later, it was finally done. Individual service guys were good - manager Gene and receptionist were miserable.

Fm117

Oct 6, 2015

I had my 2014 Ford F-150 brought in for service, oil change, tire rotation, etc, they scheduled my appointment on short notice. I arrived a little early for the appointment and they took my vehicle right in to begin the work. I have no complaints with Latham Ford's Service to date. They have always been very prompt and helpful when working on my vehicle.

hisertm

Sep 28, 2015

Back in February we bought our 2015 Fusion from Josh so when we were looking for a used car for our daughter that is who we went to. He is fair, honest and very helpful. We will be going back to get a car for a son when the time comes. Very reliable dealership.

Car#34

Sep 24, 2015

Just leased a new 2016 Escape this week, my 11th car purchased or leased from Latham Ford.I would highly recommend Latham Ford to anyone interested in a Ford product..

Liser54

Sep 23, 2015

The service department at Latham Ford is top notch. They are friendly, professional, know what they are doing, and they do quality work. It was easy to make the appointment online, they were quick to confirm it and follow up with a reminder email. When I dropped my car off, Carol already had the service vehicle ready to drop me and another customer back off at our homes since we were without transportation. The work on my car was slated to be an all-day job, but it was done in half that time, and they quickly let me know my car was ready for pickup so I could go about my day. Everything was covered under warranty, which was a terrific bonus. Thanks again to the service department at Latham Ford.

Skoppy2002

Sep 11, 2015

Shotty work. They broke manifold bolt while replacing transmission. Drilled, tapped and replaced with after market bolt. I was from out of town on business and live 5 hours from them. The bolt came out and the manifold is now warped. It is a $2500.00 job since the manifold has a catalytic converter in it. They were horrible to deal with on the phone and will not stand behind their work and let another dealership near me repair it. Would never buy from or have them repair anything.

lbcote

Aug 31, 2015

I bought my 2012 Ford Escape from them and would recommend them to anyone. Great experience from the purchase to any service need. They are more old school...trust worthy and they don't attack you when you walk in the show room. More of a personal environment.

rkgensir

Aug 29, 2015

Great job, timely done. The device department arranged fo a shuttle to Delmar and took care of me. I could not have asked for a better experience. Hope you keep up the good work. Thanks.

georger

Aug 25, 2015

This was my first service at Latham Ford and a great one too. I had a problem at another dealer trying resolve a computer issue. Kirk listened to my story and was sure he could resolve the issue. The technicians found the problem straight away and fixed. I was so relieved after waiting so long to get a fix and someone that would take it on. Thanks a lot!

sonic605hp

Aug 7, 2015

This was a great buying experience. Chris, Jesse, and Matt were very helpful and professional and earned my business with their follow through and great trade offer.

dick

Aug 6, 2015

My service was started and completed in a timely fashion. The service was priced right and easy to fit into my schedule. An hour well spent.

Tabu2b1g

Aug 6, 2015

When I need my vehicle Serviced, no matter what the problem may be, I can depend upon the expertise of the Latham Ford Service Team. They are courteous, prompt, transparent and trustworthy. They take the "fear" out of getting my vehicle Serviced, because they have no hidden agendas. They want satisfied Customers and I am indeed a satisfied Customer!Lorraine Washington

Gerri

Aug 5, 2015

My car came in for inspection so it was fine. I also negotiated a Extended Service Plan for my car since it went out of warranty this month.

New Mustang

Jul 26, 2015

The convertible top was defective, the de-icing element in the rear window was delaminating and Ford replaced the entire top on the Mustang. The work was professionally accomplished. The people interfacing with us were courteous and friendly. We take the car to Latham Ford for all of its routine service requirements and are pleased for the same reasons. We also notified Latham Ford that the car has a bearing noise from time to time, but they were unable to duplicate it at this time.

red17ny

Jul 21, 2015

A few months back, I was in the market for a new car. I had been directed to Latham Ford through TrueCar.com. I didn't make a purchase at the time, but the Internet Sales Manager, Jesse Jacobs, was so nice and so thorough, I decided to give them a call a couple of weeks ago when I was finally ready to buy.I shopped around at 3 difference dealers and wound up buying from Latham Ford. They were EXTREMELY easy to deal with, no-nonsense and professional. When I finally decided to go with Latham Ford, I worked with sales consultant Chris Szmyr who made the last part of the transaction smooth as possible. I'd rather have teeth pulled than shop for a new car, but I have to admit Jesse and Chris at Latham Ford definitely changed my opinion on car shopping. I would highly recommend anyone shopping for a new car to make Latham Ford one of your options.

sdemars

Jul 9, 2015

I have always had great service from Latham Ford! Great group of guys always willing to go above and beyond. I would highly recommend their service Department. I unfortunately i bought my car from another dealer so I cannot advocate for them.

Kim

Jul 8, 2015

I was driving with both my sons to run errands on my day off. About one mile away from the dealership I saw my tire air pressure light come on. Since we were right by the dealership I drove straight there. When I got out of my car I noticed I had a flat tire. I went in and right away was helped by the fantastic service folks at Latham Ford. They brought my Explorer in, checked my tire and noticed that the side wall of my tire had a gash in it. They recommended a new tire and I was out of there within an hour or so. I felt bad just popping in to have them look at it but they were welcoming and did not make me feel like I was bothering them. I love this dealership and the folks that work there!!!!

keesha5

Jul 2, 2015

Matt Mincher makes you feel at home! MJ O'Sullivan was my sales person and allowed me to take my time in choosing the vehicle for me, not him. He was kind, knowledgeable, experienced and yet, allowed me, the customer, to make a very important decision on my own! Thank you!

Ipanema Girl

Jun 9, 2015

Our recent purchase at Latham Ford was our 2nd in two years. On both occasions we were very satisfied with the customer service, ease of purchase, professionalism, and ultimately the products, a Ford 150 4 x 4 two years ago and a 2015 Ford Explorer two weeks ago. Maria DeArmas

Gayle, Ford owner

May 26, 2015

Latham Ford was where I bought my 2009 Ford Focus. I absolutely loved the car and the dealership they took great care.of me. so when my boyfriend surprised me for my birthday with a brand new 2015 Ford Focus hatchback titanium I was thrilled. the service is great the salesmen are great. I wouldn't go anywhere else the Capital Region to buy my Ford or to have it serviced.

mcclane1234

May 26, 2015

This is the third vehicle I've purchased from Latham Ford and it was once again a great experience. The salesman was pleasant and knowledgeable. I'll definitely return to Latham Ford for my next purchase.

Doglover56

May 14, 2015

Poor customer service. Received two fleet vehicles there and the same person who I picked up the car from was rude and didn't respect my time. If it was up to me I would never have my company allow my fleet vehicle to come from them. She acted like she was better then me and it was all about her time and was snotty. When I setting up a time to pick up vehicle she made me a week to accommodate her schedule..very poor customer service.

First time ford buyer

May 14, 2015

The sales team found the car we wanted, added the extra items we wanted quickly, and in two days we had our car. Very happy with the speed and effectiveness of the transaction.

Mike C

May 4, 2015

I found the Latham Dealship & Sales personnel very knowledgeable, easy to work with, and extremely helpful in locating the Ford Explorer I was looking for. They are a member of True Car pricing which makes dealship comparision pricing very easy. This process eliminates hours of haggling at different dealships and allows everyone to reach a deal that is fair to everyone. A Win-Win process.

Barbara

May 1, 2015

I'm 61 years old and this is the first time I'm taking someone to court for sloppy workmanship.

Joan Simpson

Apr 8, 2015

Bought my first New Ford Focus from Latham Ford in 2010. The Sales department and the Service department has been consistently Friendly, Efficient and Courteous throughout my 5 years as a Focus owner! LOVED my Focus and everyone at Latham Ford made my car maintenance visits painless!! That said, I returned to Latham Ford and bought a 2015 Ford Focus and again the level of service from Jesse, my Online sales contact, who was consistent in sending me updates, to Chris, Sales Agent, who was extremely knowledgeable and sold me the car, to Matt in Financing who made it all come together, was amazing. I would recommend Latham Ford to anyone interested in Great service and a great reliable vehicle.

MikeB

Apr 8, 2015

I have had some not-so-great car buying experiences, but this one at Latham Ford was a great one! Most of the contact was done by e-mail. The internet sales manager. Jesse, was outstanding: prompt to respond-even on weekends-friendly and professional; answered all of our questions and there was never any pressure to buy. At the dealership, the sale staff was welcoming and not pushy (thanks Josh). Test drove the car without a salesperson (not always the case). Working out a deal and purchasing the car was a smooth, positive process. We would have liked a better explanation of the contract by the Finance Manager, but that's our only complaint. We felt as we were valued and are very satisfied overall.

Lutenantdan

Apr 2, 2015

Dealership was responsive and helpful originally via emails and then at the dealership. Didn't waste each other's time. Worked within each other's budgets to make a satisfactory deal.

korgkronosx

Mar 23, 2015

My experience at Latham Ford was like no other. For around four years, I have been on the hunt for a Focus ST. The dealer I bought by 2014 Ford Escape Titanium from didn't have any ST's on their lot. Latham Ford had two. Both fully loaded and both ready to be bought. I went to the dealership on a Friday afternoon with my girlfriend. The internet salesman Jesse Jacobs setup the test drive. I met another salesman after the test drive, Joshua Halse, Josh went above and beyond to meet my needs. I told him what I wanted and how much I wanted to pay and he made a great deal for me. He purchased me out of my lease and put me in my dream car for an affordable amount! I couldn't be happier with the experience, we made the deal that Friday and I was driving the car on the following Monday. Latham Ford really goes above and beyond for their customers. Their knowledge, expertise and willing to work with you really shows their true professionalism. I take a lot of pride in where I purchase my vehicles from, I've been a Ford owner for 10+ years now and won't ever switch knowing that Latham Ford will be here for many years to come. I would HIGHLY recommend Latham Ford to anyone who is in the market for a new or used vehicle. I am confident that they will take care of anyone I recommend there and make them feel like family.

Lynn R.

Mar 19, 2015

I have been working with Latham Ford for 5 years and highly recommend them for your next purchase of your Ford vehicle! I special shout out to Jesse Jacobs at Latham Ford for his professionalism, demeanor and integrity. The financial process is made simple for the consumer and you understand the breakdown of expenses of your purchase.The updated facility is very pleasant to shop and wait for the service of your vehicle. Carol, in service is so pleasant and friendly and makes the check out seamless!

9C1

Mar 19, 2015

I can't speak to quality of work, because I have never needed any repairs. But the buying process was as smooth as could be. Unlike most dealerships, these people are Internet savvy and willing to work with me by email, etc. They correctly assumed I had researched invoice prices and incentives. There was no, "Let's chat," or "this deal is only good for today" sort of trickery. I shopped around, and Latham Ford was both easiest to work with and agreed to the best price. So, two years later, we did it again. Like most people, I don't enjoy negotiating but I want to pay the bare minimum possible. This dealership was great in both ways. I am thoroughly satisfied, and I have bought several other new vehicles in my car.

jakekim77

Mar 19, 2015

Have been a longtime customer and had ANOTHER great experience! This is my ninth vehicle purchased! I will be back again for my next Ford!

CarGuy12065

Feb 28, 2015

I purchased a brand new Escape this past May at Latham Ford and had a great experience. I think I spent a total of 60-90 minutes in the showroom including test driving/doing the deal and then picking up the car. It was hands down the least amount of time I've had to spend inside a dealership by far. There was no pressure, they gave me a fair amount for my trade and made everything go smoothly. Service has always been efficient as well. Only bad thing I can say is that I did feel rushed at delivery and my salesman didn't really go over any of the car's features with me. Normally I don't want them to, but I did have some MyFordTouch questions. Would definitely do business here again.

Stefanie

Feb 21, 2015

Latham Ford is a great place to go, everyone is so nice and it's so laid back, no pushy salespeople, just very friendly and there to answer any questions. I went there to look at vehicles on a Monday and drove off in a new ford focus on Tuesday. The process was super easy, they took care of all the insurance and dmv stuff and signing the papers took all of five minutes. Josh, my salesman, was excellent, from beginning to end. Nothing was pushed on me and he took time out to go over every item and button in my new car so I knew what was everything was. Thanks Latham Ford for a great experience! I will tell all my friends and family to go here the next time they need a car.

Brett Carl

Feb 20, 2015

My experience at Latham Ford was like no other. For around four years, I have been on the hunt for a Focus ST. MY dealer I bought by 2014 Ford Escape Titanium from didn't have any ST's on their lot. Latham Ford had two. Both fully loaded and both ready to be bought. I went to the dealership on a Friday afternoon with my girlfriend. The internet salesman Jesse Jacobs setup the test drive. I met another salesman after the test drive, Joshua Halse, Josh went above and beyond to meet my needs. I told him what I wanted and how much I wanted to pay and he made a great deal for me. He purchased me out of my lease and put me in my dream car for an affordable amount! I couldn't be happier with the experience, we made the deal that Friday and I was driving the car on the following Monday. Latham Ford really goes above and beyond for their customers. Their knowledge, expertise and willing to work with you really shows their true professionalism. I take a lot of pride in where I purchase my vehicles from, I've been a Ford guy for 10+ years now and won't ever switch knowing that Latham Ford will be here for many years to come. I would HIGHLY recommend Latham Ford to anyone who is in the market for a new or used vehicle. I am confident that they will take care of anyone I recommend there and make them feel like family.

bob

Jan 17, 2015

The salesmen at Latham were great and kept me advised of the progress of my 2015 F 150. Knowledge of the new f 150 features were exceptional and explained the workings of the new features in a simple manner

Ed Kostek

Jan 4, 2015

We keep returning to Latham Ford for the comfort, reliability and honesty of the dealership. In fact, for over 20 years we've been Latham Ford customers! Our newest addition, the 2015 Mustang was a bit late in delivery by estimates from the manufacturer, but the Sales team from Manager Matt Mincher to our sales exec Loren provided us with updates along the way....Bottom line, we're happy to finally have the Mustang..it's great...We highly recommend Latham Ford...from Sales to Service...great folks to do business with!

Jeff B

Nov 24, 2014

I recently purchased a used car from Latham Ford. It was the most painless car buying experience of my life. I traveled 2 hours to buy the car and everything was exactly as described with no surprises. I got a great deal and will definitely return for my next new or used vehicle.

cdhermans

Nov 17, 2014

I have purchase about 15 new vehicles, this by far was the simplest. The purchase took a total of 20 minutes. The car delivery took about the same.

ryguy4690

Oct 31, 2014

My experience at Latham Ford was in no comparison to any other car dealers I have dealt with in the past. I have bought quite a few cars already and no one can come close to my experience last week at Latham Ford. Dan, the sales manager, is easily one of the best in the business. I have never had quite an experience where the actual sales manager is welcoming and totally willing to talk to you one-on-one with honesty and respect towards you. Chris, my salesperson, was extremely inviting and always willing to assist in anyway possible when I was making my purchase decision. The choice was clear, I wanted to do business with Latham Ford due to the excellent deal they put together for me and the above and beyond customer service. Sean, the finance manager secured the lease without a hitch and there were absolutely no surprises when signing the paperwork with him. Do yourself a favor and try Latham Ford when shopping for your car. These guys are leaps and bounds above the Ford competition in the area!

kevin.j.williams.982

Oct 18, 2014

Jessie and Nick were great to work with Got where we wanted to go quickly and painlessly, not like so many other dealers who seem to enjoy the old games. Told them what I wanted, they had it and worked with me to reach a price and trade deal that was good for everyone

Moorean

Sep 29, 2014

My experience at Latham Ford was nothing short of outstanding! It was my first time purchasing a new vehicle and it could not have gone better. I was fortunate enough to work with two amazing guys who were helpful, supportive and professional. The majority of the sale was done online as I live very far from the dealership currently. Any questions or concerns I had were addressed thoroughly. Thank you to Nick and Jesse for making my experience a good one. I strongly recommend using this dealership for new vehicle purchases. I look forward to doing business again in the future.

smcc1928

Sep 29, 2014

Buying my Escape was very easy at Latham Ford. The whole process took less the 1 1/2 hrs. Would definitely buy from them again.

TheDistanceToHere

Sep 24, 2014

After several frustrating attemps to assist my mother-in-law in the purchase of a new car (one in which the promised monthy payments were over $100 a month higher than the promised rate, and another where there was an agreed upon down payment that was more than doubled at the time to sign the agreement), we decided to give Latham Ford a shot (I'd had a conversation with a cousin of mine who purchased a car through Latham Ford recently and had a pleasant experience). From the communication regarding the online credit application to her dealings with the staff at the dealership, right up until the car was picked up, everyone with whom we dealt at Latham Ford was curteous, honest, and a pleasure to do business with. Even after the paperwork was completed and the down payment was made, Chris (the salesman) continued to spend a half an hour with my mother-in-law going over the features of the car and answering questions (and, in more than one instance, I've dealt with car dealers who really don't car WHAT happens once you've signed that paperwork). It was refreshing to do business with such honest, pleasant people, and I will certainly be doing business with them again in the future.

joe.vukovic

Sep 5, 2014

Both Josh and Matt were difficult to work with. If there was a similar car at another dealership, I would have bought it there. They were curt, snobby and condescending. They spoke to me like I knew nothing of cars and that their word was all that mattered. When I came in to pick up my car the next day, Josh didn't even thank me for my purchase as I left as he was too busy. He seemed put off by my questions about the title and how I would be billed for the difference (if there was one from the estimate that I paid). I will NEVER shop at or purchase another car from Latham Ford due to Josh and the manager at the time Matt because of the customer service I received.

Fretto

Aug 25, 2014

I was in getting a normal service on my 2010 super duty and left with a newer and nicer super duty....no hassle...Great place to do business!

R H Scott

Aug 19, 2014

I had an eight o'clock appointment and it took until 10:30 to get an oil change, their only comment was that they were very busy. So why have an appointment if they are not going to honor it.

karryf

Aug 4, 2014

The salesman was very friendly and helpful. The transaction went very smoothly and the deal was very reasonable. I am very pleased with the service and would recommend this to my friends and family.

Doug Vrooman

Jul 31, 2014

I will continue to purchase from Latham Ford, they are very easy to work with and very accommodating. I would also like recommend the F150 ecoboost engine, great truck, power and fuel economy.

ckkleine

Jul 24, 2014

Jason was my salesman, I wanted a fast deal, we agreed on a price, sent it to the finance guy, and then I went to talk to him. He told me to sign 2 electronic signature pads. I know I should never sign anything without reading it but they never gave me any thing to read. When I picked up the car then I was given the 7 page finance papers. Never got a bill of sale. When I requested on from Jasen the next day he said you think I'm ripping you off. He said it was in the paper work he gave me, which it was not. On the finance papers last page it clearly states do not sign this without reading it. I feel foolish signing a pad without knowing what I was signing for. Shame on Latham Ford for not giving me a copy or letting me read it first before getting my signature. I never sat down in the office, just asked to sign the pad twice. Very uncomfortable feeling.One other thing I didn't like is that they weren't giving me the price just how much my payments were. Really???

Jareem04

Jul 24, 2014

Best car buying experience Ive had, if your in the upstate area look no further than Latham Ford. No other dealership Ive been to recently come close to the customer care i received

John Lowrey

Jul 7, 2014

I did some research and had an idea about the car I wanted and the price I wanted to pay. We quickly agreed to a deal and I was given a fair price for my trade in. The entire process was straightforward, quick and fair which I greatly appreciated.

kmvfree

Jul 7, 2014

Best car buying experience I have had. Honest and straight forward on price. No surprises whatsoever. Car has exceeded expectations and I enjoy driving it.. Had one minor flaw in the paint that was covered under warranty and handled quickly by the dealership. I would recommend Latham Ford to anyone.

FordFan14

Jun 28, 2014

I have purchased many vehicles from Latham Ford and each experience has been positive. The sales team is courteous, knowledgable and always puts the customer first. I wouldn't go anywhere else!

bbabcock12345

Jun 23, 2014

I really enjoyed the car buying experience at Latham Ford (yes that sounds strange to enjoy the experience of buying a car). However, I went to True Car -- found a reasonable price and dealership. The folks at Latham did all the rest. In just a couple hours, I was able to go in with my old car and out with the new...that easy. In addition, they sales team was VERY low pressure and worked hard for the business. At great dealer

such6687

Jun 20, 2014

reached out to the dealership via the net and explained that i was looking to avoid the common hassle of new car acquisition. the internet sales manager (jesse) provided me with a quote for a new vehicle that met all of my requirements...i went to the dealership one evening AFTER they closed...checked out the SUV he had proposed...and liked it, A LOT.went back to the dealership the next day...introduced myself to the salesperson...asked a few more questions, and told him i would get back to him. (i was looking at a few different vehicles/dealers).went back the dealership a second time...signed the papers and arranged for scheduled pick-up. the car was ready when i was, i received a thorough overview of its MANY bells and whistles...and drove away.in TOTAL...i spent less than TWO HOURS at the dealership, got a great vehicle, can live with the negotiated terms...and throughout the process sensed the sales team fully respected EVERYTHING that i had communicated as being important to me.i would recommend jesse jacobs/mike corrigan and latham ford to anyone. they took good care of me.

delpierce

Jun 9, 2014

My wife and I were treated with respect and professionalism throughout our experience. We had a good idea of what we wanted when we arrived. We were informed of options but not pressured. The initial price that we were quoted for the new vehicle was reasonable and fair, and did not require a lengthy and uncomfortable haggling process that we have experienced with other dealers. Our trade-in was also valued fairly. Our salesman spent an adequate time explaining all the features of our new vehicle, and was very patient. Excellent experience.

AaronH12

Jun 6, 2014

Not much to say other than I did my research on price points, trade in values and financing so everything else just fell into place.

LoisDGreen331

Jun 5, 2014

I went in on Wednesday evening and drove my Dream car home on Friday. Cruising with the BEST BOTTOM LINE, without the anchors of sticker price, rebate qualifications and other inventory was most important to me. Chris and Jesse made this the best car buying experience ever!!!

200003019

May 13, 2014

We recently purchased a 2014 Taurus from Latham ford. My initial contact with them was through the internet and within a couple of hours a sales person called me. He was extremely courteous and helpful with the questions I had. We set up and appointment so we could test drive the car and talk price. They gave me a very good trade in value for honored the company discount I get for a new purchase. It was a very seamless process and the team worked well to make it happen. We love the car and I would recommend anyone to look at Latham Ford for their next car.

meltdown40

May 3, 2014

I drove 3+ hours and truck was what they said it was, maybe even better.....After I purchased this truck. I noticed a part of the service was overlooked, which was a misunderstanding between the service shop and the detail shop. I brought to there attention after I got the truck home and they sent a check to have the service completed at my local shop because I live 3+ hours from latham ford. I would buy from this dealer ship again. I cannot say enough good things about this dealership.....I would give them a A+++++++++++++++++++++++++ thanks, Guys

llingner

May 1, 2014

I essentially bought the car via email, with very little back and forth. When I picked up the car, it was ready to go and no time was wasted. I would highly recommend!!!!

HybridPurchased

Apr 15, 2014

I searched their inventory online at ford.com. After finding a car that I wanted, I entered that car's trim and options into USAA's online car purchasing service to get a pre-negotiated price. I brought the USAA certificate into the dealership and then agreed on the KBB value of my car for trade in into a dealership. So, pre-negotiated price on the car + KBB's valuation of my trade in = no stress, no negotiations. They then found an additional $500 rebate that I was entitled to and beat the best interest rate for financing that I could come up with on my own. All in all, I probably spent less than 90 minutes in the dealership. Very easy going staff, very fair in their trade-in valuation; going in cold I was expecting 100 reasons why they couldn't give me the pre-negotiated price on the car or the fair market value on my trade in - but that didn't happen. I'll buy from Bob again once Ford comes out with a plug-in that can do better than 35 miles on electric alone.

osuzy

Mar 21, 2014

Dealt with Jesse over internet, was able to agree upon price and product that I wanted. Was very friendly and informative. When it came time to pick up vehicle I dealt with Mike. He was very nice and showed me my vehicle and told me to feel free to call with any questions. I will be coming back to get my crossbars installed because they were on back order. I liked how Mike had everything ready and I did not have to spend 3 hours in a dealership to pick up my car. Thank you very much.

hartchrom1

Mar 1, 2014

I contacted Latham Ford through their internet sales department on a weekend and got an immediate response from the internet sales manager Jesse Jacobs. He was helpful, professional and arranged for me to test drive the vehicle I was interested in the following week.I met with Melissa Bradt the sales representative after test driving a 2013 Ford Taurus Limited and found her also to be very helpful and professional. She answered all of my questions and since I decided to purchase the vehicle walked me through the process. She took care of everything including motor vehicles, insurance and setting up the financing with Ford Motor Credit.I met with Sean Brownell the finance manager and he made the experience totally painless. Overall I found everyone at Latham Ford to be courteous, helpful and professional. A great team! I would not hesitate to recommend them to my friends and family if they are in the market for a new or used vehicle. And I also love the Taurus!

jayjh24

Feb 23, 2014

I've given Latham Ford an average score of 4. The dealership was very reasonable and gave me a good value on my trade in. I purchased a 2014 Ford Fusion Hybrid from Latham Ford after visiting several other dealerships. Definitely a good team to do business with.

FusionHybridDriver

Feb 22, 2014

My experience with Latham Ford was very positive, from my first internet inquiries to actually driving off the lot with my Ford Fusion Hybrid. Before meeting with the salesman, I had a TRUECar guaranteed savings certificate, and the dealership honored the certificate and was able to locate a vehicle that met my specifications. All of the staff were friendly and accommodating, and before leaving the lot, I was given a full explanation of all of the car's features, including the MyFord Touch SYNC system. I was very pleased with the overall purchase experience. Additionally, I was prepared to get my own financing, but was offered a better rate by Latham Ford. I would definitely recommend this dealership to anyone interested in purchasing a vehicle.

cdta2627

Feb 3, 2014

I had a tremendous experience at Latham Ford and would recommend Latham Ford to everyone. They were very helpful and made me feel like family and that was great

Enrique

Jan 17, 2014

Bought a new 2012 Fiesta there. Problems with dealership have been as follows: 1) After second oil change, car had to be towed back to dealer because they didnt put the new oil filter on correctly. Also, on several occasions they have overfilled the crankcase with approximately 1 quart oil. When I pointed this out they said it was normal to overfill. 2) Possibly related to the multiple oil overfills (and ergo excess oil burning) I mentioned in item #1 above, catalytic converter needed to be replaced. 3) Vent for manual transmission started leaking oil onto the cooling fan. I brought it to Latham Ford (again, like a fool) and was told that since I didnt have all of my service performed there (I did two engine oil changes myself after they couldnt do it correctly as per item #1 above) the warranty would not cover potential transmission issues if I had changed the transmission oil or had it changed by a non-dealer. After explaining several times that I only have changed the oil myself, they kept repeating that if I touched it, it wasnt covered. I got a big mistrusting and creepy feeling from them so I took my keys and left. Will bring to another dealer. I have the dealership documentation for most of items 1 and 2 above. Item 3 there is no documentation as I took my keys and left. Now, what the other commenter here said about the sales staff I agree with also. However, that may be the least of your problems if you go here.

mrbrony

Jan 11, 2014

My experience at Latham Ford with Jessie and Josh was a great experience they treated you with respect which I respected. They didn't push you to buy a car but they talked to you as they knew you for years. I had a deal with a Chevy dealer and I'm really not a fan of Fords and Josh beat the price that I got from the Chevy dealer, yes I could of walked away and went back to the Chevy dealer and tried to get a better deal which they might of gave me but since Josh and Jessie both were nice and tried there best to satisfy us with a good deal , this is what made my decision on buying the 2014 Escape from them. If there service is as good as there salesman I might end up buying from them in the future when I buy a new truck in another year or so. I want to Thank Jessie and Josh for there friendly manner in treating us with respect and kindness.I would go back to Latham Ford if I were going to buy another new vehicle. On a scale from 1 to 10 I would rate there sales department a 10.Thank You Very Much Latham Ford.Ron Boreali

Randyc2014

Jan 9, 2014

New vehicle purchase was made very easy by the professional team at Latham Ford. Everything was handled via email and phone calls, which made for a stress free transaction for us coming from out-of-state. Vehicle price and trade-in figure were very fair.Would recommend doing business here to a friend or relative.

v299992

Jan 4, 2014

Friendly and helpful dealership. The salesman went through all the options on my daughters new car with her and also helped me find a car for my son.

omar99

Nov 11, 2013

My whole experience at Latham ford so far has been excellent. Everyone there is very professional, friendly, knowledgeable and friendly. I am very happy now..

homer24

Nov 2, 2013

Dealership was great to work with. They were never pushy to make the sale. Nic gave a great detailed walk through. I would buy from this dealer again.

sladuc

Nov 2, 2013

Josh didn't waste my time. he had listened to me and brought exactly the vehicle and options I was interested in up for a test drive. the overall experience was pleasant and non stressful.

twelch1

Oct 20, 2013

I had already been to several other Ford Dealers and Nissan Dealers looking at new vehicals. Latham Ford was the only dealer willing to take the time to see what I was looking for. Latham Ford was very honest with there pricing on new vehicals and gave me a fair price on my trade in of my 2007 Ford Focus.I have always received excellent service at Latham Ford and I am happy to stay part of the Ford family.

pcacciotti

Oct 19, 2013

I sent Latham Ford an e-mail request for pricing and I received a prompt and competitive price on an Explorer. I stopped in their dealership to look at the vehicle and Chris immediately came out and introduced himself and asked if I wanted to take test drive. He was very knowledgeable and low pressure (I am immediately turn off by high pressure salesmen!). They offered me a very fair price on my trade and I then purchased the SUV. After driving this SUV for the past week I am very impressed with the options and technology that Ford has put into the Explorer.

Don Laguna SECA

Oct 16, 2013

Purchased a 2013 Focus ST. The purchase process was a great experience. Seemed like everyone was involved and doing their utmost to facilitate. Special thanks to Tom Selkis the owner who is one of the few dealer owners I ever met to participate in a sale, . Tom is a great guy, with a pleasant personality and if a person should be chosen as an example of honesty, its him. Mike Corrigan is a great sales person. Gave me lots of insight and tips re: financing and making sure I got the exact car I wanted. A real asset to the customer. Matt Mincher - the general sales manager and his office cohort Dan Cejka. Both assisted in answering questions, providing guidance, excellent opinions and masters of locating the car the customer wants. Both are great no bs type people, true assets for the customer. Finally Bob Morehouse who was my direct line sales person. He does a great job and is another asset for the customer. Thank you Bob for your help. I think you can see by my feed back I'm a happy camper and felt really good with so many Latham Ford staff being involved in my purchase. You guys are totally appreciated and most appreciated for dealing with me, a some what demanding customer. If you want an excellent buying experience go to Latham Ford. Tell them Don Adams sent you.

blackdg

Oct 16, 2013

Purchased a 2013 Focus ST. The purchase process was a great experience. Seemed like everyone was involved and doing their utmost to facilitate. Special thanks to Tom Selkis the owner who is one of the few dealer owners I ever met to participate in a sale,. Tom is a great guy, with a pleasant personality and if a person should be chosen as an example of honesty, its him. Mike Corrigan is a great sales person. Gave me lots of insight and tips re: financing and making sure I got the exact car I wanted. A real asset to the customer. Matt Mincher - the general sales manager and his office cohort Dan Cejka. Both assisted in answering questions, providing guidance, excellent opinions and masters of locating the car the customer wants. Both are great no bs type people, true assets for the customer. Finally Bob Morehouse who was my direct line sales person. He does a great job and is another asset for the customer. Thank you Bob for your help. I think you can see by my feed back I'm a happy camper and felt really good with so many Latham Ford staff being involved in my purchase. You guys are totally appreciated and most appreciated for dealing with me a some what demanding customer.

nbrad4d

Oct 10, 2013

I worked with Latham Ford (Specifically Nic Natale) for a few months before I eventually ordered my new Ford Edge. Nic was extremely helpful, and went out of his way to help as much as possible. I was referred to Latham Ford through USAA's Car Buying service.Before Latham, I went to a few other dealerships in the area (New Country, and Nemer) and both of these were extremely unpleasant, and unhelpful. I was extremely relieved when I found Nic. He was never pushy or over the top.

Rrsdancer

Sep 26, 2013

This was such an easy process , thanks to Mike. He listened to what we needed and worked to get us exactly what we wanted . thank you Mike!

fcurtisjr

Sep 20, 2013

I worked with Joshua Halse who was awesome. Sandra the receptionist was also amazing. Matt the general manager, remembered me even after a long time of not coming in. Easily the best experience I've ever had in car shopping.

larrymyers

Sep 19, 2013

This is the first car I have bought from the internet and the deal was exactly as we had discussed when I showed up to sign the contract and the pickup was fast and courteous!!! I have already recommended this dealership to my family and friends because of this experience.

Don Istook

Sep 9, 2013

I inquired about a used Audi TTS that had advertised on Cars.com and I never heard from anyone at Latham Ford

tlatorre2

Aug 26, 2013

I bought my 2007 Edge at another dealership used. I was having problems with the rear barring, something unusual. Doug was able to diagnose, fix and have it back to me in a very timely manner. I felt that the cost was extremely reasonable and was more than thrilled with the time and attention my car and my concerns received. I was so happy, I referred a friend to the dealership and she is buying a new car!

Grizzzle

Jun 29, 2013

The customer service is excellent at this dealership. If I hadn't purchased a vehicle with an active recall on it, I would have driven it off the lot the same day. The staff was very accommodating to my needs, didn't try to upsell anything I didn't need and I walked away with exactly that which I came for at the price I expected. The salesman, Joshua, was very patient with my needs, and I wouldn't hesitate to buy from this dealer again.

kevinkpatrick

Jun 12, 2013

I had a great experience at Latham Ford and would recommend it to anyone looking for a new or used vehicle. Everyone was very helpful.

Joosy

Jun 7, 2013

We love the quick and to the point response to our inquiry via Internet, thanks to Jesse for his great work. and when we visit Latham dealership the customer service people were very great, very welcome especially Nic Natale who is very helpful, patient and very detail and clear in explaining everything especially to me the direct user of this car while English is not my mother language but I feel comfortable in communicating and asking everything to him even when i came back for some questions Nic was always very nice and helpful.The only thing that need to be improved is the facility so the customer will feel more comfortable coming for service because comparing to other dealership Latham Ford looks old. I heard from Nic that the new premises will be started soon. Hopefully this will be on soon so Latham Ford will be more competitive vs other dealership. Sometimes The way people chose the dealership before they knew the great customer service and the price competitiveness that will be offered, they will first look at the facility.

lenstruck

May 20, 2013

Josh was very knowledgeable and friendly. The dealership did not have in stock the exact truck I wanted, and he went out of his way to find me one. I was very impressed by this young man.

russtduck

May 20, 2013

Marks on trunk. Not happy. Service said nothing they can do because other cars have same. Not expecting to return for service for either car.

jpreville

May 16, 2013

Over all experience was great. Vehicle was very dirty when I went to look at it and hadn't been detailed at all. That was probably the only bad experience

mclouse

May 10, 2013

Jesse took the initial request online and when finalizing cost/ordering handed it off to Josh. Both were very helpful, responsive, professional, and customer service oriented. Process was handled efficiently and easily. Very happy with my purchase and would recommend dealership based upon my great experience.

1127no

May 7, 2013

I was very pleased with the service i received when looking for a car. I was even more pleased with the service I received after I purchased the car. I went back after driving the car a week and Josh went over every thing in the car I had questions about.

iceskatinghag54

Apr 23, 2013

I went into the dealership to check on my options regarding turning in my lease. The finance guy ( I think his name was Sean) was very helpful and gave me options. I decided to go ahead with a new lease and Josh helped me. He was very friendly and knowledgeable regarding the difference between my 2010 Escape and the 2013 Escape. Overall a good experience.

germanshepherd

Apr 11, 2013

LOREN ensured I got the BEST 2013 Escape for me (e.g., driving habits) & my needs. He helped make SURE "all" of K9 training equipment would fit into the back of the 2013 Escape "before" we went any further! MATT helped by providing me with "options" to consider with the Escape I selected - regarding the financing to lower my monthly payment. EXCEPTIONAL CUSTOMER-FOCUSED SERVICE! My family has always done business with Latham Ford - and I am continuing to do so too! I am treated like "family" at Latham Ford - and that is important to me!

Leebee880

Apr 5, 2013

Great people, great car, great price!I was happy to find a car with such good reviews that is comfortable, has good mileage and is priced right.Jim and Jesse made the car buying experience easier. Will definitely go back to Latham Ford for our next vehicle.

Fordhwf

Mar 20, 2013

Latham Ford is a class above. I went in to purchase a new vehicle knowing what I wanted and they listened to me. That may not seem like a lot, however I walked out of 3 other Ford dealers because they just wanted me to buy something off their lot that day. Loren was friendly and knowledgeable. The dealership as a whole was accommodating and great to work with. You really do get more with Latham Ford.

jikop

Feb 15, 2013

My overall experience was very good. Sales staff was very friendly and the negotiation process was amiable, which is not always the case when buying a car. I felt like i got a great deal on my trade in as well as the new car. Would defintiely recoomend and will visit there first for next purchase.

pertij

Feb 13, 2013

We went looking for a 2013 Ford Escape. Salesman was very helpful and answered all questions we had. No complaints on service we received. Only regret we have is that we weren't able to test drive the car we actually bought as the car wasn't available on the lot. Would have been nice to see the car beforehand. The two that we test drove had the updated sync with myford touch system but the one that we got had a less sophisticated version than the ones we test drove. Probably would have requested a model that included the same system that we test drove if we had realized the one we were purchasing did not have that feature. Our fault for not making sure we were getting exactly what we wanted.

cmguilme

Feb 12, 2013

I originally inquired over the internet and received a quick response from the internet sales manager that was very descriptive and helpful. I then went into the dealership to conduct a test drive and was turned over to a salesman, Nic Natale who was a pleasure to deal with.I would recommend Latham Ford to anyone.

BigAl69

Feb 2, 2013

I have purchased 9 cars.trucks from Latham Ford since 1969 and the dealership has been very good to me most of the time. I hope to be back for number 10

keith cuilla

Feb 2, 2013

good service jacob was very good to deal with. also jesse was good to deal with. thanks again...very pleased with 13 focus. better than expected... keith cuilla

stacy.robertson.56

Jan 20, 2013

Slimy is the perfect term for this dealership. I would caution anyone going to Latham Ford.1. Sales folks are very slippery. You are passed on to different salespersons if you try to negotiate. "I need to check with my boss, then his boss, then his boss."2. Customer service is something out of Jerseylicious. There was an error on our title and it showed a lien despite the fact that we paid in full. I called to find out where to go from there and the woman immediately laughed and said.."Are you kidding me, you lost the title! I'm gonna have to call you back and figure what to do with this." When I commented on her behavior after she called me back with even more attitude, she actually yelled at me. 3. In a cash offer on a vehicle worth $15,000 they almost let us walk over $500. We were literally out the door when he followed us out still trying to make the deal. We should have recognized the red flags. As we left, my 10 year old daughter said. "Mom you should never trust a guy with pointy shoes." I should have listened to her. (He had on shiny leather brown pointy shoes that she hated)I give this dealership 2 stars only because our first salesperson, Aaron Dell, was kind and was really trying to help us out. The rest of them are "slimy". My advice, stay clear.

raymond.szmyr

Jan 18, 2013

I liked the looks of my FIESTA, and its various features, including the cruise control. However I thought these cars for 2013 came with push button starters. Do I have such a car and if not, why?

crenalans

Jan 15, 2013

The staff at Latham Ford was friendly and helpful. The atmosphere at the dealership was calm and professional. The salesman was patient, and answered all my questions. He took a lot of time to carefully go over my vehicle with me. The vehicle I ended up buying is exactly what I wanted.

alipor

Jan 13, 2013

I have been to just about every ford dealership in the capital area, I even bought a ford in September from another dealership, however that dealership was unwilling to accommodate me, I went to Latham Ford and they were some of the most upstanding, outgoing dealership I have been do, I purchases vehicles for a company, so I buy many vehicles from various dealerships each year, and by far, the transaction was the best at Latham ford, Nick was great with communication, and delivery. My next ford will be again from Nick at Latham ford.

William Carlson

Dec 22, 2012

I would like to say if youre ever looking to buy a Ford vehicle I would recommend Latham Ford. The staff was very friendly and was not over bearing. The staffs made you feel comfortable during the whole process of ordering a vehicle right down to the day you pick it up. If youre looking try Latham Ford you wont regret it. Bill Carlson New F 150 owners

nymeetswa

Dec 11, 2012

Very easy deal. Only spent less than an hour in the dealership total. No haggling required to get discounts and rebates. Really took care of me and renewed faith in dealerships.

mjille

Dec 8, 2012

I came to Latham Ford immediately after visiting another local dealership and I'm glad I did. In compairison, Latham was more friendly, knowledgeable and willing to put in the extra work to make the sale and get me everything I wanted out of the vehicle for a fair price. No games were played with my trade in, they started out with a fair price and sealed the deal because of it. One major difference between this dealer and the other local dealers is Latham will not push to sell a vehicle from their inventory and hope you would settle. My salesmen recognized they did they have exactly what I wanted on the lot, he offered to search for my vehicle and was able to locate the perfect SUV for me.

acriscione13

Dec 7, 2012

Walking into the dealership Jimmy came right out and set me up with the test drive, they did everything to make sure I could get the car I wanted. Very pleasing experience with Latham Ford.

kurtdh30

Dec 7, 2012

As always, Loren was very responsive to my needs and the dealership worked on the price to get it to what I think was a very good deal given my research on Kelley Blue Book and other sites. We had one minor issue with the vehicle (battery) but the Latham Ford team stood by their product and put in a new battery at no cost. Great experience as always!

johndingman

Nov 22, 2012

friendly salespeople , feel as if i got a fair deal had the right vehicle at the right price, all my concerns were answered very happy with the whole experience

Lisatidd

Oct 13, 2012

Aaron was great and worked hard to get us the car that we really wanted. The rest of this comment has nothing to do with him or his hard work. Our brand new vehicle was missing the navigation card AND other electronic features were not working at all because of, what we were told, a faulty fuse placed during manufacture. I have never had such a thing happen to any of my other new cars. My vehicle had to be brought back day after delivery and spent more than 1.5 days in service until the problem was diagnosed and fixed. I think that makes Ford look really bad, I'm very disappointed, and am wondering which brand I will switch to when my lease is over.

wayne.l.miller.14

Oct 4, 2012

Mr. Natale was efficient, knowlegeable, and erudite. He quickly understood what was important and didn't waste time with things we weren't interested in. Finances were covered in an appropriate manner with no cross selling. We have purchased many new cars. This was the best experience in our 40 years as car buyers.

tmnash

Aug 13, 2012

My family has purchased 3 Ford Fusions from this dealership, all through the same salesperson, Nick Natale, within a span of about 15 months. Nick is highly skilled with a no nonsense, no pressure approach. I would have no problem with recommending Latham Ford to anyone for a new or used car purchase, and to seek out Nick. Also have no problems recommending the service department (Scott or Doug). They have treated us well with repairs and service on previous vehicles and also our present ones.

rgamby

Aug 6, 2012

I initially contacted the dealership through their internet site. Jesse Jacobs quickly responded with some possible choices. After going to the dealership, Jesse trasitioned me over to Nick Natale in sales. Nick took me for a test drive, got the details of what options I was looking for and located a car with the options and colors I was looking for. I went back to the dealership with a trade-in value in mind for my old car. I was able to get the trade-in number I needed, Nick and the Sales Manager hooked me up with financing and I happily drove out of the dealership in my new car the next day. I have to say that of all the cars I've bought, and that's more than just a few, the folks at Latham Ford made this one of the easiest and friendliest deals I've made. I'll be sure to tell my family and friends to visit Nick and the gang when they're ready to shop for a new car. Thanks Guys!

rrazz525

Aug 5, 2012

This is my 3rd vehicle from Latham Ford.I have been treated with up and beyond service each time I have been there.What a Great Team!

beav3406

Jul 24, 2012

I had no problems whatsoever in trying to purchase this vehicle.I live in Ohio and asked most of the questions online,which were promply answered, and very clear pictures were sent for me to look at.They took my down payment over the phone and held the van for me until I reached the dealership in a few days.When I got there,it was ready for me to drive and see if I really wanted it.There was no pressure to buy it as I've had at some other dealerships!It was a very pleasant experience. Sincerely, Ron Butler

dlandor

Jul 17, 2012

I had been working with Jesse through on line services since January. I was originally going to purchase an Edge. After further thoughts and looking over the Fusion, I decided to go with the Fusion. Jesse referred me to Josh to start test driving them. They were both very helpful and patient.

rgeleta

Jul 2, 2012

My Customer Identification Number with Latham Ford is less than 2,000. I note that their customer identification number has reached over 91,xxx. That should tell you something about my loyalty to Latham Ford. I can't even venture a guess how many vehicles that I have obtained at Ltham Ford. Phil Vaenti has been my # 1 man!!!!

junebug564

Jul 1, 2012

Like vehicle - 2012 Taurus - but feel really got screwed with financial arrangements - after further review - really feel interest rate way to high on contract - feel price on vehicle that turn in (Fusion - 2012) was lower that I should,ve got ....

Landasfam

Jun 8, 2012

We were so pleased with Latham Ford, we returned to them after 6 years to make another purchase. I have and would recommend them to anyone!

lbcote

Jun 4, 2012

I test drove all of the new SUV/Crossovers for 2012 and loved the Ford Escape. I then worked with a few different dealerships in the area and NO ONE could touch the price, deals, and service that Latham Ford did. I made the deal around noon and picked up my brand new Escape by 5:30pm all ready to go. I highly recommend Latham Ford!

jhans7

May 10, 2012

i just want to say nic was extreamly helpfull with anything that i needed and i would most definetly return for future buisness and recomend to friends and family

koolrder

May 1, 2012

dan and josh were great.they were very nice and listen to me.this is why i came back for the second time.bought ford fusion last time and i dan,it was great dealing with him again.i am very pleased and i will come back again next time. thank you very happy with my mustang im calling her the black beaty

ihatebuyingacar

Apr 18, 2012

I am like most people when it comes to buying a car. I dread it! The car was for my wife, who could not be their. Nick and Matt allowed me to drive a car out to her so she could see it. I took 3 cars to her over the course of 3 days before we agreed on a car that made us both happy. Them allowing me to do this really made it a lot easier for us to find a car faster. None of other dealers offered this service to me. In their defense I didn't even think to ask. I think this is part of the reason this was a good experience. They never made me ask they just offered. This was one of many reasons would recommend this dealership. They treated me as if they wanted me as a customer.

Thomas Scorsone

Mar 25, 2012

We were looking for a new car and we received great Service with are old car we decided to buy from latham ford thank you MR & MRS SCORSONE

woostd

Mar 24, 2012

Treated very well by everyone at dealership.They answered all our questions and the price was right.My wife and I had previously purchasd a vehicle here and returned to purchase another.

dmeyer58

Mar 15, 2012

Nick was very professional and made us feel like we were a part of the Latham Ford Family and not just another customer or another sale. We were really impressed by the swiftness and accuracy of the sale. We are really happy with Latham Ford and will recommend it to anybody.Thank you again for the wonderful experience.Sincerely Bill & Deb Meyer

rook79

Mar 12, 2012

The one negative I have about my deal was on the day I was set to take delivery of my vehicle Latham Ford had an Ipad giveaway. When I inquired when I could pick up my Ipad I was informed that my sale was not eligible for the giveaway because it was made the day before. UPDATE: The GM of the dealership has reached out to me and answered my questions satisfactorily regarding the giveaway promotion. He was very professional and cordial in our correspondence. Jamaal Crossland was absolutely fantastic and answered all my questions. He was very friendly and he even stayed late with me(after the dealership closed) to show me all the new features of my car. He was extremely helpful in helping me set up the Bluetooth for not only my phone but also my wife's.

rlabarr

Mar 11, 2012

Top notch, first class all the way. Matt Mincher and Aaron Dell made my sales experience a truly enjoyable experience. I would recommend this dealer to anyone.

wiljlee

Feb 20, 2012

The entire Staff at Latham Ford from my experience were all very helpful and friendly. I did not feel pushed or rushed. Loren was really helpful I told him what I was interested in and what I was looking for and he helped me out without pushing me toward another vehicle. Service was very fast, when I made my decision the team at Latham Ford had my car ready and waiting for me the next day. They took care of everything. A very pleasent buying experience I would and I will recommend Latham Ford. I look forward to buying my next car from them in the future.

bullock family

Feb 17, 2012

Went to numerous dealerships and did not get many good 'answers' due to my credit and the vehicle I was trading in. I did not get one negative answer from Latham Ford. They welcomed my wife and I with open arms and worked out an amazing deal for us.I could not have been happier with my past and most recent experiences with Latham Ford. The salesman (Phil) that I worked with was great and the GM (Matt) does an amazing job getting the deal done. I highly recommend this dealership and I look forward to doing business with them in the future.

20Fusion12

Feb 10, 2012

Just a great experience from start to finish. Sandra Grady is professional, friendly and knowledgeable. She was exceptional with customer service. GM Matt Mincher was genuinely interested in making sure the trade in and new car purchase was right. Sean Brownell was very accomodating to make sure the financial terms met my needs. Thank you Latham Ford.

kellbell87

Feb 10, 2012

I leased a new Edge and Jamaal in sales was EXCELLENT !!! He was knowledgeable and very pleasant. After we worked out a great deal with the help of Dan the sales manager,Shawn in finance and Jamaal found me an additional $500 college grad rebate I didn't even ask for or expect. I was very nervous about getting my first new vehicle but the Latham Ford staff I dealt with made it pleasant.

rsd044

Feb 7, 2012

Pretty much from start to finish this was an easy transaction. Jesse was up front with the price of the vehicle and the fact that it would have to be brought from another dealership. Sandra was great in accomodating me for a test drive of something similar as well as my wife when I brought her back to drive it as well. She stayed in touch with me both through emails and phone calls before and after "the deal". Matt was straight forward in the price negotiation which I appreciated. I did not buy a top of the line model by any stretch but I felt I still received the proper attention. I would recommend Latham Ford to any of my friends looking for a Ford. So far the vehicle has been problem free so I hope to be able to to continue to talk that up as well.

ona9499

Jan 8, 2012

I knew what vehicle I wanted so I hoped for a quick negotiation and delivery and I got exactly what I wanted. The sales staff was friendly and easy to work with and the delivery of my vehicle was handled quickly and at my convenience.I like working with "small town" businesses and working with Latham Ford gave me that experience but I didn't lose any of the price advantages you get when you go to a "HUGE" dealership network. I've done business with the service department for years and was always satisfied so I was very pleased to find that the sales department was juast as good.I'll shop at Latham Ford again and I will recommend the dealership to others.

Ted Akerson

Dec 5, 2011

If you had a better than GREAT box, I would have checked them all.The Customer Service and Quality of Service that I received from all the people I dealt with at Latham Ford was indeed outstanding. First the covered all the options that were available to me on how to purchase the vehicle and what options I should buy, based on my needs. I believe I was able to get the best possible price I could get.The owner and the sales staff kept me posted on the delivery date for my new Flex, after my order was placed. Once the Flex arrived at the Dealership I was able to pick it up within 48 hours. The delivery, itself was seamless, informative and helpful in every way. They even took me back to the Service Department to show me where it was and to introduce me to their Service Manager. The complete process didn't take anymore than forty-five minutes and I had absolutely no questions after I left the Dealership.I have been driving my new 2012 Ford Flex for almost a week now and I'm very happy with it and am getting all sorts of compliments on the vehicle.I have done business with many Dealerships over the years. I would definitely, highly recommend, Latham Ford to any Family member or friend. All of the Dealership personnel made it very easy for me to do business there.

Like cars

Nov 13, 2011

Very helpful people. Quality work. The right Ford Dealer to go to.

josholig

Nov 10, 2011

I didn't need to go shopping around for the kind of car I wanted but after looking at a few dealerships, I chose this one because they were the friendliest one that I came across.

skinner11

Nov 4, 2011

No complaints. Very happy.I can't say how easy it was after attempting to purchase via the internet, it worked out great. Good job.

rtowers

Oct 24, 2011

Northeast Information Systems has a fleet of Ford Focus's. Chevy Astros and HHR's and we needed to make a change. We had looked at Ford Transit Connects and really liked the versatility and fuel economy on the these vehicles and so we looked around at some Ford dealerships and Latham Ford stands in a class by itself. We told them we were looked for a better interest rate then what Ford was offering on these vehicles and Latham Ford got it done............with class and professionalism.Thanks for a great experience.Rich Towers, ControllerNortheast Information Systems

Dresch

Sep 12, 2011

I had a good experience with Phil Valenti the Sales Rep he was very knowledgable about the Fusion that I leased. I was able to use the X Plan through my work Pitney Bowes so I believe I was able to get the best pricing.

nonickname

Sep 10, 2011

Sandra was excellant and proffesional, and they were honest. I new that they fixed what was wrong with the truck and was very satisfied, You made a few dollars I got a nice truck. What more can a guy want.

electrician

Aug 31, 2011

As soon as I walked to the door there was someone there holding the door for me. Greeting me with a smile. It was a very pleasant experience.

DAVID

Aug 30, 2011

IN 2008 I BOUGHT MY FIRST FUSION AT LATHAM FORD AND LOVED IT AT FIRST DRIVE. I LIKE A SALESMAN WHO IS HELPFUL WITH NO PRESSURE. RON FIT THE BILL. AT RONS SUGGESTION I HAD IT SERVICED THERE. THINKING IT WAS GOING TO BE EXPENCIVE, I GAVE IT A CHANCE ANYWAY ONLY TO FIND OUT WAS I WAS WRONG. THE SERVICE WAS WAS GOOD AND REASONABLE. HAVING SUCH A GREAT EXPERIENCE WITH THE SERVICE DEPARTMENT, WHEN IT WAS TIME TO TRADE IN MY 2008 I WENT BACK AND AND BOUGHT MY 2012 AND YES IT IS ANOTHER FUSION. RON HAD RETIRED SO I ENDED UP WORKING WITH NICK WHO WAS ALSO GREAT AND HELPFUL. I AGAIN WILL HAVE IT SERVICE AT LATHAM FORD AND WHEN I GO FOR MY THIRD I WILL AGAIN GO BACK.

george

Aug 29, 2011

My experience with everyone at Latham Ford has been extremely good. Never a problem with anyone. Everyone is friendly and courteous. A great place to buy a car.

Doreen

Aug 16, 2011

I found my shopping experience to be quick and painless ( which was exactly what I was looking for) the sales staff was very knowledgeable and polite to deal with. I absolutely love my new escape! i am so happy with my purchase. I hope the service department will be as great of an experience as the sales department was. Thank you. Doreen Taft

lfocus

Aug 11, 2011

Great experience, Loren my salesperson was wonderful, I pretty much did my homework but none the less he was great. Loren's only goal was to assist me not sell me. As a customer service manager can't tell you how impressed I was. Thank you Loren & Latham Ford.

Laurie

Aug 10, 2011

Great experience, Loren my salesperson was wonderful, I pretty much did my homework but none the less he was great. Loren's only goal was to assist me not sell me. As a customer service manager can't tell you how impressed I was. Thank you Loren & Latham Ford.

First time lessee

Aug 3, 2011

I went to latham ford looking to lease my first car. Their sales staff was excellent, informative and not the least bit pushy. Jesse worked with me via email before I even went to the dealership to get me the deal I was looking for, and once I got on the lot, Phil made that deal a reality. I would definitely go back to Latham Ford for my next car and I recommend their staff to anyone looking for a vehicle.

ScottW

Jul 28, 2011

I purchased a 2011 Ford F-150 from Latham Ford and they were great to work with. They had a large selection of F-150's and had a handful of models with the colors options I was looking for. They gave me a great deal on the truck and I was happy with the trade-in for my two vehicles. Would highly recommend them and plan to go to them when the new C-Max comes out.

Terry

Jul 26, 2011

I was shopping for a new Explorer and since I had purchased three other Explorers from Latham Ford, I was sure I would get the best deal. The salesman was very helpful in getting any rebates and the best price for my trade-in. Dan, the manager also remembered me from the previous sale in 2008.I'm very satisfied with the new car. Lot's of changes, but I love it.

Ford Freak

Jul 19, 2011

I went to Latham Ford to buy a new car. No one was available so one of the owenrs stepped right in to help me. He was cool, polite and had knowledge.

RV Fulltimer

Jul 8, 2011

Recently we decided to update the vehicle that we tow behind our motor home. We went to a variety of Dealers until we decided that a Ford Edge met our need. Lathem Ford was very fair with our trade in value and aggressive in locating the proper color/equipped vehicle for us. It was a pleasant, low-pressure sales experience.

jimtaz

Jul 5, 2011

The folks at Latham Ford especially Nick Natale were excellent to deal with they cut the BS, I told my parameters and from there they worked the numbers until we reached a just and fair compromise price. I highly recommend Latham Ford and Nick. Jim Sano

Recent college grad

Jun 25, 2011

Never felt pushed. I shopped around at a few places and this was definitely the best car purchasing environment...if that makes sense.

Edge Owner

Jun 8, 2011

Honestly I was very impressed by Latham. I went to several other dealers. Metro Ford and that Orange dealership in Albany and I felt like I was low balled. Latham gave me fair value in my trade in value and helped me reach a comfortable monthly payment. I love my new Edge!

Ziggins

Jun 8, 2011

I got a Focus and I couldn't be happier. It only had like 14,000 miles on it...I feel like I'm in a new car! My salesman Scooter and the internet manager Jesse helped find the right car for me. I'm pumped!

Commuter

Jun 5, 2011

I recently purchased a 2009 Ford Focus, and I am completely satisfied with my purchase. The purchase process was fast and the service was great. To speak to the quality of repairs, the focus had several deep scratches on both bumpers. Latham Ford repaired the scratches and provided a free rental.

New Buyer

Jun 3, 2011

I have not made up my mind yet on when to purchase a new car, but so far the process has been pretty smooth. The Sales Rep that I am dealing with is down to earth, NOT pushy & very professional.

grandmas taxi

Jun 1, 2011

there was no pressure buying,and Matt and Josh couldnt of been more helpful.thank you for your patience with me,

LexLex69

May 31, 2011

Excellent place to buy a car. The dealer (salesman) Jamal was great and I love to buy cars here wouldn't go to any other ford dealer. FORD needs to make it better to lease bigger trucks that are affordable for previous leasers

Elks814

May 20, 2011

Love my new Fusion! The Internet guy Jesse and my salesman Jamaal were so helpful! They helped me find a car that works for me and really bent over backwards for me throughout the process. I would definitely recommend Latham Ford.

zurmn8er

May 16, 2011

I enjoyed the visit The Ford Focus was good choice for me because it has the best gas mileage i have ever seen in a car. The car has very good handling, Very good wheel response, a Big trunk space, Pleanty of Head and leg room, and a Very quiet Engine. It runs Great.

horselover

Apr 20, 2011

Both Jesse and Josh were prompt in returning emails and responding to our inquiries. They were very thorough and provided specific details about the car and the terms. They were friendly and easy to work with.

jrheins

Apr 16, 2011

We walked into the showroom and Phil approached us right away, we told him what we interested in and he gave us the stats, got the car, we took it for a ride and decided on the spot we would buy it. Phil was very helpful with all the info and paper work we needed and the car was ready for us the next day.

reep99

Apr 5, 2011

The process of buying our new vehicle was easy and pleasant. the salesmen new his vehicles well, and explained all of the options in detail. There was no pressure or rushing us into a decision. Over all it was a good experance.

Grampa Don

Apr 4, 2011

We were very pleased with the service and attetion we received from the dealershiop and our representative Phil Valenti

twood43

Aug 6, 2010

I made a deal with this dealership for a vehicle due in that day or next. Gave 7K deposit. After 3 days of waiting for vehicle, I asked for money back because of no vehicle. They had no new delivery date and was told I'd have to wait to get my deposit back when they felt like it. Checked my bank and dealer had already cashed my check. Was told to leave the dealership without money back by Sales Manager. DO NOT DO BUSINESS WITH THIS DEALERSHIP!!!

Ruffbear7

May 21, 2010

I was directed to this dealership through Ford's online "find a vehicle" process. Heather initially was nice in her e-mails. I told her that I had a miserable experience with Fuccillo Ford of East Greenbush already trying to arrange to test drive a 2010 Ford Escape Hybrid. She insisted that she would be able to help me out because Escape Hybrids sell like hotcakes (I still have the e-mail as proof). A few days later, I hadn't heard back from her and called. She told me then that it was not possible for me to test drive an Escape Hybrid because it would cost the dealership money to get one and then if I didn't buy it they would be stuck with it. I asked her to have a manager call me. Instead some salesman called me and basically treated me like an idiot for expecting I could arrange a test drive. I asked him how it was that Heather could tell me it wouldn't be a problem one day and then no dice the next. He said she only arranged leads for them. I called the "866" number for Ford and complained. Then I sent an e-mail to Heather saying I had done so. I received a reply from Josh who said he was sorry I had to call Ford to complain and that his hands were tied. He didn't apologize for them leading me on or for the salesman insulting me.

politicalnotpc

Aug 1, 2005

I've owned seven Ford/Mercury products since '99, and this dealership has provided the best service of any Ford outlet I've been to. The job is always done right the first time, in a timely manner, and no request seems to be too great. Free shuttle service is a godsend. As a highly demanding service client, it's rare for me to be made truly happy, but these guys know how to do it!