RobHags

18 de nov. de 2016

We've been searching for a used car in a certain price range and the staff at Laurel worked hard to find me just what I wanted.

Brian - NY

24 de mar. de 2015

Made arrangements via the Internet to purchase a new Nissan. Dealer had the best price I could find for 350 miles. Everything handled on the phone to include my trade. Absolutely the best experience buying a car bar none, keep up the good work. Kudos to Scott Long.

New Frontier Lady

26 de sep. de 2014

Originally we went to get my 2011 Nissan Xterra serviced for its 42 month check up before winter came. While we were waiting we decided to walk around the lot and see what was new just to waste some time. We fell in love with the 2015 Frontier Pro 4X that was in the showroom and just for curiosity sake decided to see what the payments would be if we traded in my vehicle-if they were the same or lower we figured why not! Scott Holsopple said "Let's see what we can do!" He was extremely pleasant, their was no pressure selling, he listened to what we wanted, researched vehicles to see if there was any out their with our requirements. He even had an appointment for his wife but would not leave us in the middle of the process! Ultimately he got us the extras we wanted and my payments are lower than they were with my Xterra! Tom the finance person was on the ball, explained everything, answered our many questions, and was very thorough. We went in for an oil change and left with a vehicle change!! I'm still in shock I have a 2015 truck with lower payments!! Scott and the whole team were a great pleasure to do business with!! Don't miss this year!! WooHoo!!!

Kim

25 de ago. de 2014

Couldn't be more pleased with the service at this dealership. The service manager & the assistant service manager have gone out of their way to make sure my service was first class. I have been 100% pleased every time I have had to have any service done at this dealership. Thank you!

Bill Adams

8 de ago. de 2014

I initially contacted this dealer with interest in a particular used vehicle that they had listed. At the outset, the salesperson, RJ, was very prompt in responding and providing information regarding the vehicle and inquiring about a potential trade in. However, considering the two-hour drive each way for me to see and test drive this vehicle, I asked for as much information as available on the vehicle, including the dealer invoice. RJ responded to all of my queries, except for the inquiry about dealer invoice, which he simply ignored. When I replied back and again requested dealer invoice, he evasively answered that they only had a "few hundred dollar window" with which to work. Despite the lack of candor in answering a direct question, I made the 4-hour, round-trip drive to view and test drive my prospective purchase. Upon arriving, RJ was friendly although not entirely up on the specs of the vehicle that I had prearranged to come see and drive. After all of the initial formalities, and the dealer assessing my potential trade, I expressed interest in making a deal for the purchase and possible trade in of my vehicle. Once we finally got down to brass tacks, I inquired again about the dealer invoice on the prospective purchase, and again was deflected with some generalities that they only had a small margin . . . blah . . . . Then RJ consults with his GM and comes back with an initial offer, which was for the vehicle at the listed price, and a fair-moderate offer on my trade in. I countered at $990 less; allowing them the option of how they wished to cut it, as between their vehicle and my trade in. RJ took my counter offer over to his GM, SB, and quickly came back with a response of $500 less than their previous offer. I again asked for the dealer invoice and was again denied this information. I countered with $875 less than their initial offer, which put us only $375 apart. At this point, RJ again goes over to the GM with my counter offer . . . . The GM, SB, comes over promptly, abrasively and somewhat awkwardly to tell me that $500 less was his "bottom line," as he simultaneously plopped down on the desk in front of me a listing of their used vehicles with the purported dealer invoice on the subject vehicle et al. In my line of work, this is what we call "trial by ambush" - the withholding of material information until a crucial moment, when it is sprung on the opposition in support of your position. However, because of their previous lack of candor on this precise point, RJ was left two-stepping trying to explain why this information was suddenly being shown. He laid a big turd, saying that they had no hesitation to share this information with me, because this vehicle was the oldest on the lot and because it was such a good deal, as the dealer invoice was so close to the offered deal. Conspicuously missing was any explanation as to why, if this was such a good deal, they deliberately withheld the information from me, despite my prior 3-4 direct requests for this information.Adding to my confoundment was the fact that the Carfax report on the vehicle revealed that the dealer previously acquired the vehicle about a year prior on a trade in, presumably at a wholesale price, then sold the vehicle a few mos later, presumably at a retail price for a profit. Subsequently, about 7 mos later, the dealer bought the very same vehicle back, with an additional 7k miles on it, as part of a trade in for a brand new Nissan Murano, again another transaction, where customer satisfaction was an issue and where they sold a brand new vehicle, thus yielding an inflated dealer-buy-back invoice price on the vehicle. Naturally, at no time did they offer to divulge the details of these multiple prior transactions and how much they truly had in the vehicle, or how much they had already profited off of the same vehicle, which would have been a truer reflection of their "dealer invoice"/cost. Finally, having made a counter offer, which was flatly refused by SB, with a thumb-to-the-nose, "take-it-or-leave-it," bottom-line proposition, I advised RJ that I was not going to bid against myself, and that our dealings were done. Shockingly, as I was walking out the door, passing the service counter, where SB was standing, he beckoned me over as he laid a Kelley's Blue Book report of some type out on the counter to essentially say "see, I told you so," as to the car value. Meanwhile, they actually had the vehicle on the auction block in Harrisburg only 24 hours before, which would likely not fetch the KBB retail value that he was thrusting in my face as I was literally walking out the door. He is the same guy, that no doubt would argue with a potential customer with a trade in as to why KBB is not the proper valuation, but that they only rely upon Edmunds or the BlackBook . . . . . blahhhhhh. Reality be told, at $375 apart from a final deal, I probably would have settled and made the deal for some minor accessories for the vehicle - the roof racks that I had expressed interest in during our discussions, or heck, probably even some minor swag, like a coffee mug and a pen, etc. and I would have walked away tickled. A good salesman would have closed the $375 gap and made a happy customer. He would have expressed a bit of zeal in making the customer happy, instead of arguing with the customer . . . .

Rare81

31 de oct. de 2013

We took delivery yesterday morning, October 30th. The Acura MDX is all we hoped it would be. This thing has more whistles & and bells than I imaged.Special thank you to Scott Long for making this an enjoyable experience. Our deal was easy (a non event ) and Scotts knowledge and his professionalism made our purchase the easiest vehicle buying experience I can remember!! It is too bad that Laurel Nissan is so far from Amarillo, TX. I would enjoy having coffee with Scott and seeing the dealerships he represents. He is a great ambassador for Laurel Nissan and Car Sales in general. Down to earth, with integrity not found in all dealerships.If we are in the market for another vehicle, I would not hesitate to contact Scott first.. Thank you Scott & Laurel Nissan for a great car purchase experience ..Donald R. DoughertyAmarillo, TEXAS

Safari

27 de jun. de 2012

Our salesperson was very polite, not pushy. I did not get the hard-sell that you get at some dealers. This was one of the best car buying experiences I have had.

ylr3313

6 de feb. de 2012

I cannot begin to say how thankful I am of the stress and pressure free environment by the entire staff at Laurel Nissan. Robert Jacobs made the whole process run as smooth as silk. Bob was pressure free making sure to find a vehicle to fit into my budget, as well as my lifestyle, and everyday needs. I am so thankful for the friendly and helpful service that I have received and would recommend Laurel Nissan to ANYONE for their next car purchase.

trix_315

29 de dic. de 2011

I've only had 3 car buying experiences in my life so far & this one was by far the most easiest, smoothest transaction I've had! The staff was phenomenal; sales, finance, managers, service! Special thanks go to Robert & Roy for making this an truly AWESOME experience! Will never shop anywhere again but at Laurel Nissan or the Laurel Auto Group!

Michelle

6 de nov. de 2011

Laurel Nissan has a fantastic service facility. Everyone is friendly and helpful! The technicians take their time and make sure everything is completed properly and you are satisfied with their work. I feel 110% confident that my car is in the best hands when I take it to Laurel Nissan. I will continue to go back when I need my car repaired or even for something as simple as an oil change and tire rotation. Great store, great people, great service!