Used Cars for Sale at Lebanon Ford in Lebanon, OH

Sdalton

Nov 19, 2016

This is the second vehicle I have bought from Brant and Lebanon Ford in 2 months and I won't go anywhere else. This time I purchased a 2017 superduty and had a very specific option list. There were maybe only 10 in the whole country with the options I wanted. Brant and the team at Lebanon Ford spent hours and days calling trying to find one. And as usual they came through. Because of their unwillingness to give up is why I won't go anywhere else to purchase a new vehicle. Thank you Brant and the team at Lebanon Ford.

Steven Zwiesler

Nov 17, 2016

Tim was extremely helpful in helping find the Mustang for me. Even helped get it within my price Range. Best Dealership experience to date. Recommended with the highest of honors to this man.

Nate Bauer

Nov 17, 2016

Awesome experience at Lebanon Ford with Tom Nickell. I literally looked all over the US for a dealer that would work with me on exactly what I wanted for a reasonable price. Tom and Lebanon Ford more than met my expectations. Several Roush Ford dealerships disappointed me during the 2 months I spent looking. If I ran into any issues with Lebanon they were patient and worked through them with me.Very satisfied and would recommend Lebanon Ford to anyone... especially if you're looking for dealer installed options no one else will do.Other dealerships need to take note of how business should be done

jswanson

Nov 16, 2016

This is truly one of the best car dealerships I have ever worked with. I bought a new 2017 Mustang 727 and went to pick it up and drive it back to Colorado. I worked with Frank and he is as good as it gets, honest, easy, friendly and a really nice guy..I would recommend anyone looking at a new car to use Lebanon Ford as it does not get any better than these guys, class act all the way around!!!!

IH Farmer

Nov 14, 2016

Charlie was very helpful in finding the exact truck we needed. Was at another dealership and they insisted on selling the truck they though we needed. Needless to say that did not go well and he headed to Lebanon Ford where Charlie Lutmer found our truck in less than 30 minutes. Charlie knows what farmers are looking for since he is from a farm family. He would not sell a vehicle unless it was useful to you and keeps your best interest when selling one to you. Thank You Charlie we really like our new truck and it will be very useful in our travels. We also purchased a F-250 a year ago and it is very useful on the farm.

Sassy

Nov 13, 2016

I was quite nice working with Tom. I was very pleased and would Definitely recommend him to anyone looking to buy a vehicle. Excellent service

paul463

Nov 11, 2016

I made an appointment for a recall repair for 8:30 a.m. on Veteran's Day. I arrived at 7:30 a.m. and was immediately greeted by service writer Robert Stamper. He checked me in and I also asked them to check the battery since I had to jump start it in the morning. I was advised that the work would take a few hours and before I could make it to the waiting area; Robert advised me that the battery check did in fact fail. I told him to replace the battery with the best one they had. At approximately 8:20 a.m.; Robert came into the waiting room to advise me that the work was complete! Fuel pump module and new battery in less than one hour. I am impressed but not surprised.I have been a loyal Lebanon Ford customer since I purchased my first truck from them back in 2007 and have never looked back. Their sales and service are well above average. Thank you Jason, Robert, and Ryan (tech) for the fantastic work that you do each and every day.

Aquaman

Nov 10, 2016

I must say that having purchased over 20 cars, new or used from dealerships over 30 years, that this was by far my best dealer experience. I was not hounded or pressed to make a purchase. I could actually spend more time with the vehicle. The staff was friendly, knowledgeable and patient.

bengel55

Nov 7, 2016

My wife and I were looking for a car and were in the early stages of our search so I did not think we would be buying on this trip but I am always willing to pull the trigger if the deal feels right. Tom was knowledgeable and easy to work with, he did not apply any pressure or use any questionable sales tactics. I believe we could have shopped for several more months and not found a better deal or a better experience than we did with Tom at Lebanon Ford. His manner of doing business made the deal feel right. Danny was also very pleasant to work with and we established a good rapport with him during our meeting. He was very informative about his offerings and worked with us to get us the best coverage available for the vehicle we purchased.

Gregpam1016

Nov 7, 2016

Charlie was great. I explained what we were looking for and he went to work. Within a few minutes, he had exactly what we wanted. Charlie was upfront and honest with us throughout the process. It was truly a great buying experience. I would recommend Charlie and Lebanon Ford to everyone looking to purchase a vehicle. Buying a vehicle from Charlie was an excellent experience.

KJ MJ Fam

Nov 7, 2016

This dealership and team are awesome; they are very passionate about what they do!If you ever need to buy a vehicle and want to know you are getting the best value while working with the most respectful caring team who hold themselves to the highest level of integrity and trust this is the place to go. We have had the pleasure of buying three new trucks from Aaron who has earned our respect and trust for a lifetime. This guy will take care of you way beyond the signing and treats us like extended family. Prove it to yourself just go window shopping and you will see they are there to help without any pressure.Oh and if ever needed their service department is the best just speak to John and you will see for yourself.Thank you KJ MJ Family

Kahoward3

Nov 6, 2016

There's a reason we return to Lebanon Ford for our car needs. Aaron has helped me purchase 3 Ford Focus over the years and I couldn't be happier with my newest purchase. The staff are always super friendly and helpful and I've never had a bad thing to say about them wether it's a purchase or service on my car. This isn't your normal car shopping expierence. Your buying from friends and they make sure your happy with your purchase. No pressure no gimmicks! Thanks so much Aaron you know we will be back!

Kory821

Nov 6, 2016

Charlie was awesome. We told him what we were looking for and he went above and beyond to get us in the exact vechile to fit the needs of our growing family. I would recommend him and Lebanon Ford to anyone in the market for a vechile. You won't be disappointed with the experience. It truly is not like any other dealership I have ever dealt with.

ddinn25

Nov 5, 2016

I've purchased several vehicles from Charlie Watson and Lebanon ford. Charlie has always been upfront, honest, and works hard to get me into the vehicles I want at the best prices possible. Charlie put in the same hard work and attention to detail on all the vehicles I've purchased. New and used. I highly recommend Charlie Watson and Lebsnon Ford.

angee murray

Nov 4, 2016

I have been buying cars from Charlie for 5 years now. Three trucks and two mustangs and each time I am so amazed with the level of customer service. Charlie truly cares about his vehicles and the people buying them. Its not often you make a life long friend at a car dealership while buying a car or truck. I recommend you call and ask for Charlie if you too want to be treated like a Rockstar every time you purchase a car or truck for you and your family.

girl truck

Nov 4, 2016

Charlie takes the time to get the vehicle you are looking for. He makes you aware of the possibilities and allows you to make the decision based on what YOU (the customer) wants. He is very customer conscious and is greatly appreciated. Wonderful, fun filled young family man. Thanks for such a great experience! Love my new truck!

AndyGatt

Nov 3, 2016

Yet another effortless vehicle purchase at Lebanon Ford with Charlie Watson. Charlie truly values his relationship with the customer. His professional, polite, no pressure attitude provides the customer with the confidence they truly are getting the best deal available. Charlie has a great knowledge of the Ford brand.

kfladung

Nov 3, 2016

I have purchased a few vehicles over the past 4 years from Charlie Watson. He ahs always been very helpful and you know exactly what you are going to get. He has worked hard to locate cars from around this area to meet our needs. Thanks Charlie.

Randy Abbott

Nov 3, 2016

The best experience of buying a new vehicle I ever had. Charlie Watson is the best sales person we found and use him all the time

Roll Family

Nov 3, 2016

Kathy and the rest of the team at Lebanon Ford did a wonderful job making the purchase process easy for my husband and I. We took our time making the decision to buy but never felt hassled or pressured at all. We were allowed to take long test drives to help in making the decision easier for us. All around, this was a great car-buying experience. We are looking forward to putting lots of miles on our "new" truck.

RWR

Nov 3, 2016

A very positive experience. I am the second person in my family to purchase a vehicle from Kathy. Kathy was very responsive to questions about the vehicle. She was always available to discuss the price, the trade or anything else. She also promptly replied to emails and phone calls. More important, she worked hard to get the deal I requested.

Schaetyler

Nov 2, 2016

The car buying experience at Lebanon Ford has been the best I've seen. My family and I purchased 2 cars from Charlie in less than 2 months and both experiences were great. There was no need to negotiate on price because Lebanon Ford gives you the best one out there. They are all very friendly and greet you as soon as you walk through the door. Buying a car from Charlie is like buying a car from a friend you've known forever even if it's your first time meeting him. He will check up on you and go out of his way to make sure you are 100% happy with your purchase. If you're looking to buy a car go see Charlie Watson at Lebanon Ford and you'll see it's one of the best choices you'll make.

Dana Honerlaw

Nov 2, 2016

I had a lot of anxiety about buying a car, because I'm just not a car expert. When I found out that one of my former art students, Charlie Watson, is a manager at a car dealership, I felt 100% comfortable buying a car there. I know that Charlie is a person of integrity, and I knew he could be trusted to sell me a decent car for a fair price. Charlie was extremely helpful. I was in and out in less than an hour with my new (to me) car. The car looks great, it drives great, and it was a truly great value. Next time I need to buy a car, I know exactly where I will go!!!

Majorsmg

Nov 2, 2016

2nd F-350 super duty I have purchased from Charlie Watson. My key code was not working correctly from the factory and I locked my keys in my truck 20 mins from Lebanon ford. I called Charlie & he personally drove 20 mins to unlock my truck & get me back to my job site! Customer service from Charlie is over the top & I highly recommend him

Grey150

Oct 31, 2016

We arrived at Lebanon Ford and met Bryan Pence. He was very friendly and professional. Bryan had our trade in evaluated and a lot of information ready by the time we returned from our test drive. We talked numbers with Bryan and came to an agreement quickly. The speed at which Bryan and his team worked made it the fasted and most painless experience I've ever had purchasing a car. Excellent work Bryan and thanks for all your help!

CFischer10751

Oct 30, 2016

Way back in 1999 I bought my first new car from the fine folks at what is now Lebanon Ford. Now in 2016 I drove the 40 minutes from Cincinnati to buy from them again. I tried the dealers closer to me but they just didn't have the warmth, friendliness and professionalism that the people at Lebanon Ford have. Krista Wyatt was the only salesperson from all the dealers I spoke to who followed up with me. She responded to all my e-mails quickly and answered every question I asked her. If you are in the market, I highly suggest you visit them.

JohnH

Oct 27, 2016

Normally I never go into a dealership. I do all my shopping from the internet and never meet the dealer until I agree on price. Brant wss very nice, not pushy at all and not your a typical car salesman. He worked very hard and even stayed after hours to to assisr in my questions about the truck I was interested in.

Jonathan Caliguri

Oct 26, 2016

Stopped in to look at a truck we found online, ended up purchasing another truck that Russell turned us onto that was a better deal all around for just a little more money. We're thrilled with our purchase, and surprised for what we were able to get for the money.

workman56

Oct 24, 2016

Charlie was very helpful in finding a new truck to satisfy our needs, second new truck in less than a year. He is very knowledgeable on the truck line.

RedHawk11

Oct 23, 2016

I have bought over 12 vehicles from Kevin in the last 20 years he is a no pressure professional employee, he is the reason I shop at Lebanon Ford if Kevin can't get it done for you no one can

Joshm0603

Oct 23, 2016

I did my research on the new F150 I wanted to get after trading in my current truck. I then figured out my price range and was dreading the negotiation process. Brant made the process seamless! There was no high pressure sales pitch, they were fair on the trade in value, and he was within my budget without me disclosing it in the first place. I never met Brant before or have done previous business with Lebanon Ford, but they have gained a customer for life!

J_Mass

Oct 22, 2016

We were very particular on the vehicle we were searching for. We called multiple dealerships with questions and clarifications. Most were helpful, but when we contacted Lebanon Ford, we were immediately emailed by Tim Flanagan. Upon calling him, he bent overbackwards to answer our questions and arrange for a test drive. The philosophy of "customer first" was readily apparent. We did not feel the normal pressure of buying a car at this dealership. The paperwork process was also excellent and took into account our three boys at the same time (cartoons, water and treats). In all, this was an excellent experience. I recommend their dealership to anyone interested.

Old guy

Oct 21, 2016

I was a repeat customer , having purchased 3 new trucks from Lebanon Ford. The 4th attempt didn't go as planned and I ended up changing brands. In need of a new truck I went to lebanon ford and was treated with respect and kindness. Everyone was genuinely helpful and friendly!Brant was very knowledgeable and helpful with finding the truck I was looking for. He worked hard to get me the workable deal that I was comfortable with. This was a pleasant experience and I'd just like to say thank you and "Hey Ford I'm back"

Stoney

Oct 20, 2016

Dealing with the folks at Lebanon Ford was a pleasant experience! No high pressure. Answered all my questions. Emailed answers back to me when I asked questions. Sent me the information I needed. Treated me fair!

Nate Makse

Oct 18, 2016

Tim was very knowledgeable about the vehicle I was interested in and took the effort to locate and acquire the exact truck I wanted. Thanks!

Kim

Oct 17, 2016

The names of people I trust fit on a 1 inch x 1 inch piece of paper. Russell Merten was just added to that list over the weekend! His patience during our lengthy decision process took pressure off of us, so we could make the right decision. I felt like he was up front with us as we asked various and many questions. He was easy to work with, and I highly recommend Russell as your next car specialist to assist you in your next automobile purchase. Lebanon Ford was recommended by our neighbor. Now we understand why. - Kim

Oldtoad36

Oct 17, 2016

I HAVE PURCHASED MANY NEW AND USED CARS IN THE 76 YEARS I HAVE BEEN ON THE FACE OF THIS EARTH. I HAVE TO SAY THAT THE PEOPLE AND THE PRODUCT ( 727 LPF MUSTANG 2017)ARE THE BEST AT LEBANON FORD. THE PEOPLE THAT I TALKED WITH WERE FRIENDLY, HELPFUL,AND VERY PROFESSIONAL IN OUR DEALINGS. MY WIFE AND I LOVE OUR 2017 727 SILVER MUSTANG GT. IT DRIVES LIKE A MILD MANNERED CAR UNTIL YOU GET INTO IT A LITTLE.IT IS THE ULTIMATE SLEEPER AND TAKES ME BACK TO THE SIXTIES AND SEVENTIES AND THE FACTORY COPO CARS. WHO SAYS THAT HISTORY DOES NOT REPEAT ITSELF.THANKS TO ALL AT LPFTOM AND LYNDA OLMES.

Patrick

Oct 17, 2016

Russell Merten did a fantastic job and it was an absolute pleasure buying our truck from Lebanon Ford! We would definitely buy from here again. Thanks!!

Ford4Life

Oct 17, 2016

We were planning on "just looking" and was very surprised that we were not "hounded" as soon as we got out of the car like most car dealers do. A few minutes later Charlie came out and introduced himself and answered a couple questions for us. We then went into the showroom and saw the most beautiful "Too good to be true blue" 2016 Edge and had to have it. Within just a matter of minutes we sealed the deal. Then we got the pleasure to work with Jenny in Finance who was aware that we were in somewhat of a hurry and she got us moved through the paperwork process rather quickly. I would like to THANK Lebanon Ford for making our unexpected trip to the dealer a terrific experience. YOU GUYS ROCK!!!! :o)Thanks again!!!Stephen & Ann Cook

Bussard5

Oct 15, 2016

We had been looking for a truck for awhile when we came across Lebanon Ford's website. We found the truck exactly the way we had been wanting it outfitted! We contacted Lebanon and was immediately in contact with Brandt, we told him the truck we were looking at and that we wanted an out the door price. We live about 2 hrs away so communication was done via phone. Brandt called back within a couple hours and the price was a little higher than what we wanted to pay so we gave him the price we had in mind and he made it happen. Not once was he ever pushy or aggressive which is a plus in my book! Originally we was suppose to pick the truck up and sign papers on Saturday but it was much more convenient for us to pick the truck up on Friday which happened to be Brandt's day off. Upon arrival at Lebanon we were informed Brandt was on his way in, on his day off, which says a lot within itself. He was very thorough with explaining different options to us until finance was ready for us. Jenny in finance was wonderful with making us feel at home and answering all of our questions so that we were comfortable with the paperwork we was signing. All around this was a great experience!

RonR

Oct 15, 2016

Kathy Wells (our sales person) enabled us to test drive and view 2017 Escapes with the features we desired. Communications was great and the pricing was made simple. I feel I got the best deal possible. I had to order the vehicle I wanted, but the process was made easy. Just waiting on deliver now. I feel they could do a better job on offering free scheduled maintenance for at least two years (like Toyota), as It would bring me back to the dealership more frequent and establish me as a loyal service client (even though they are a 30 minute drive for me) .

Chad_Wolfe

Oct 14, 2016

The team Lebanon Ford and specifically Tom Nickell were fantastic. I had shopped nearly all local Ford dealers and Lebanon Ford were head and shoulders above the rest. I had a very specific vehicle and price and I explained my needs to Tom and he delivered in every way possible. We did most of our work via email and phone which fit my schedule and Tom was on point. When we finally met the day a vehicle delivery Tom and the team stayed late to accommodate our needs again. On top of staying late, they had everything prepared and we were in and out in 15 min. I will absolutely buy another vehicle from Tom and Lebanon Ford and would recommend them to anyone.

honkymonkydonky

Oct 14, 2016

My son saved his money until he could buy himself a new 4x4 escape.Brant Benson was so helpful, and walked the lot until he found an exact match that met all of my sons wishes...It was a good experience at Lebanon Ford.

Bill50

Oct 12, 2016

I have bought a new car from Russell last year for my wife. It was quick painless and he went way past my expectations in getting me her car. I went in Tuesday to find a certain truck that I had saw on line. He hunted there truck down, it wasn't ready yet. But he had my paperwork ready and I walked out with my used truck in about two hours. Russell is a nice person to deal with and I will buy my next vehicle here

Tina Birkley

Oct 11, 2016

I was looking for a used car and just wanted to check out the lot. I was very surprised to find the exact car I was looking for. Jeremy didn't know about this but I'm surprised it was there. We did a test drive and I fell in love, he encouraged me to do some research and look around but was confident that I would be back. I.was.

Kingtree

Oct 11, 2016

Had a great experience with meeting Bryan. Me and my son had stopped in to look at a few used trucks and never even thought about buying a new one. After Bryan heard what we was looking for he crunched some numbers and figured out it would be cheaper to buy new. We are happy to say we go a new truck. I highly recommend taking time to talk to Bryan if you are looking for a car or truck.

Impressiveiam

Oct 10, 2016

This is the first dealership I have ever gone to where I did not feel pressure. Bruce was awesome! I am north of Columbus and didn't really want to make the drive. I am so glad I did! I would buy a vehicle from him again and I recommend Bruce to anyone interested in buying a vehicle, Bruce is an honest man!

ktucker003

Oct 8, 2016

This is our second purchase from Allen. He is Awesome!!! Very personable, kind, explained everything fully and made sure we were satisfied. He even called us a few days later to make sure we were satisfied. We wouldn't go to any other salesman or dealer.

Eddie White

Oct 8, 2016

We've all heard the nightmare stories of first-time new car buyers. Pushy sales people, haggling, false promises etc. None of that at Lebanon. Frank Kudlac and Kevin McClellan were my guys and made it almost effortless and I ended up with my dream car. They told me what to expect and when. They were patient when I actually ordered the wrong car and always answered my calls and emails. I recommend this dealer to anyone that wants honesty and customer service, 2 things that seem to be leaving our society lately.

Explorer17

Oct 7, 2016

Lebanon ford gets a gold star for having Kevin McClellan on their team!!! I called Kevin and told him what I was wanting to do, the next day Kevin made it happen Great job Kevin, thank you very much! Jack King

Roncc

Oct 5, 2016

I'm from central coast of CA. From day one it was a no BS deal. Gave you all the info,ordered what you wanted on the car,they give you the cost place the order it's done. No trying to sell you what you don't want. This is 4th new mustang,first one a 69 fastback. This was the easiest purchase ever. Can't beat the 670 HP under the hood. If you're going to buy one talk to Frank he will definitely take care of your needs.

CSMRET

Oct 4, 2016

I purchased my first Ford product from Aaron. His style of sales was just what I was looking for. Knowledgable about the product and familiar with the intracies of the incentives available. When we did not come to an agreeable price, I left and was not held against my will with ...."well let me see what I can do!" In the end, I returned two days later and purchased the vehicle just as Aaron had advised. Away I went to finance and there was no unexplained charges. This process was also a joy and when you are spending your nest egg, it makes it less of an issue! I now have a new F250 Super Duty and a new friend named Aaron. I will also store his number in my phone to pass on to others looking for an honest salesman. Thank you Aaron and thank you Lebanon Ford.

Andrew

Oct 3, 2016

I just purchased a certified Fusion, and it's the sixth vehicle purchased from Kathy and Lebanon Ford in five years. Prior to Lebanon Ford, we hadn't gone back to the same dealer following a purchase, but since our first here haven't gone elsewhere. I highly recommend Lebanon Ford and Kathy specifically if you're looking for a new vehicle!

alamont

Oct 2, 2016

I could tell the second I walked on the lot this dealership was different. Thank you so much Kathy for making my car buying a great experience. I was looking for a Ford Explorer with specific specs. Kathy took me all over the lot to find the car they that was closest to what I needed and when they didn't have an exact match she spent time with me to locate my match. She was patient, knowledgable, and so helpful. I had been to a few other dealers and had walked away disappointed. Thanks Kathy for getting me into the Explorer I wanted!

candmkr

Oct 2, 2016

Made an appointment online only to be told when I got there that the mechanics go to lunch at 11:30....my appointment was at 11:00.Wantedcmyvtransmission looked at too...was told no we arec2 weeks out on that. Waited in crowded waiting room. With people working hard tbere walking through the entire time.When I checked out I was given the service writers card to make an appointment for the transmission..... NO you make an appointment for me NOW that us what I came in for. Pick up my car drive off, turn the windshield wipers and the awkwardly go across the windshield...take the car back to find out they didn't take the attic off the rubber part of the wiper that goes across the windshield....really!? Point 1...if there is an online appointment made and it can't be fulfilled CALL the customer....I know it's a reach but a little customer service goes a Long way.

MikeE

Oct 2, 2016

From start to finish my time at Lebanon Ford was great. Tom listened and answered all my questions and was very straightforward. After a drive and agreeing on the truck, I was done with paperwork and driving away in under forty minutes. Tom was the nicest and non-pushiest car salesman I have ever worked with and will be back when the time comes. Thanks Tom

Legauldm

Sep 30, 2016

Went above and beyond to make sure I had the truck that would best suited me. No pressure, unbelievable knowledge. People always friendly. 5 car or truck I have bought from them.

Lovemynewride

Sep 30, 2016

A huge thank you to Jeremy for all your help finding the perfect vehicle for our family! Such a wonderful experience and I will definitely be back in the future!

jpjudge

Sep 29, 2016

Kathy was very helpful in our whole purchase process and we would recommend her to anyone looking to purchase a vehicle, we purchased a 2014 model from Lebanon Ford a few years back and we drove from Kentucky 2 hours away to make this last purchase because of the attitude of this dealership. We found that they are not pushy and don't just try to sell you whatever they have in stock they want to get you what you want. Most dealers here local to us will just try to pressure you into buying. We will come back to Lebanon Ford for our next vehicle purchase and to Kathy. Thanks

Mark Metterhouse

Sep 28, 2016

Have purchased w vehicles from Matt and I feel like he is family. Have purchased two vehicles from him and it has been stress free.

Bill mustang

Sep 28, 2016

Let me start out with the fact that I am in Nevada, 32 hrs drive at best from the Lebanon dealership. I would never even think of buying a car through someone that is not local to me. I purchased a stage 1 670hp 2017 mustang GT. This car is amazing, it is hard for me to work because I want to drive it all day. The car is amazing.Frank is a great guy. Very hands on, always made me feel comfortable. I wanted to add higher gears to the car, which I recommended not to knowing what I was doing with the car.Frank is very honest and not your typical sales guy. I had a wonderful experience.

Susan S

Sep 28, 2016

Our new car buying experience was very pleasant and positive. Kathy was very helpful and her product knowledge was excellent. She was willing to help us price various option packages and make a careful decision. We would highly recommend Kathy and Lebanon Ford for an easy and pleasant buying experience.

kaitbstep

Sep 27, 2016

Kathy is so amazing! She worked with my college student budget and put me in a beautiful, safe, affordable used car. I recommend Kathy and Lebanon Ford to anyone looking for a new car and great customer service. Thank you so much for your attentiveness, patience and kind assistance Kathy! :)

stauffer, rebecca

Sep 26, 2016

We had a very good experience at Lebanon Ford. Our salesperson is Charlie Lutmer. Charlie was very informative and very detailed. Jim and I both said we have never had a salesman like Charlie and would highly recommend him to any of our family and friends. When we were out driving our new vehicle, Charlie was very patient with me; since our last vehicle was 13 years old, there were many changes! On the way home, Jim, my husband, drove. He said had never driven such a smooth riding vehicle in all his life and also complimented Charlie, once again.From the time we entered the dealership until we left, everyone was very nice. I noticed everyone treated all the potential buyers with great respect and kindness.I highly recommend Lebanon Ford.

Gunnyg

Sep 26, 2016

Went to great lengths to make sure the buying experience was painless. Great job. Would highly recommend anyone looking for a new or used car to visit Lebanon Ford. Fantantic user friendly website.

KATHY

Sep 25, 2016

I had asked for information regarding a lease, ended up buying. No pressure, friendly and professional. Very nice experience. Will always go to this dealership first as I have always been satisfied with the experience.

Used F150 buyer

Sep 24, 2016

I drove five hours each way because Brian was able to get so much done for me over the phone. He got me in and out of the dealership very quickly and made trading my car a very easy experience. I would recommend Brian to anyone looking for a sales associate.

blue lightning

Sep 22, 2016

My Son and I traveled 175 mi. to Lebanon Ford, we met Bryan who made the whole trip worth it. This was the nicest group of people I have ever dealt with !!!!

chevelle guy

Sep 22, 2016

I have to say that brant made my car buying experience truly great, I never felt pressured to make a decision and brant and the other sales people let me take my time while making sure I was comfortable, this is how baying a car should be. thanks again. fred

RTK513

Sep 21, 2016

I heard great things about Charlie through a family friend. I had just totaled my Mustang and wanted a 2016 GT with the Performance Package. Since the 2016s were being cleared off the lots for the new models, it was very hard to find one locally. Charlie and I searched for weeks without any luck, but just when I thought it wasn't going to happen, he came through! Greg even managed to get me the paper work while I was away on vacation. It was an easy process!Thanks for the awesome ride Charlie!

Tomholly

Sep 21, 2016

CHARLIE WATSON IS THE MOST HELPFUL PERSONABLE HONEST CAR SALESMAN I'VE EVER MET , HE GOES ABOVE AND BEYOND TO DO EVERYTHING HE CAN TO GET U THE BEST DEAL AND VEHICLE THAT U ARE WANTING WITH NO PRESSURE AT ALL , THERE IS NOT ENOUGH I CAN SAY ABOUT HIM , HE IS AWSOME . THIS IS OUR 2ND VEHICLE WE HAVE BOUGHT FROM HIM AND WILL NOT GO ANYWHERE ELSE TO BUY A VEHICLE.

Hugh G. Reckshion

Sep 21, 2016

Krista Wyatt did a great job! We traveled all over Cincinnati and couldn't find what we were looking for at a reasonable price. It took a trip outside of Cincy and a great sales team and now we couldn't be happier! Completed our deal from test drive to the drive home in under 3 hours! Thanks again!

kengwen317

Sep 21, 2016

I recently bought a truck from Lebanon ford and it was a pleasant experience. They were very helpful with all the questions that I needed answers to.

Joey Omlin

Sep 19, 2016

Had a great experience with Bruce. Excellent service and called me back in record speed. As fast as a 727 horse power mustang. Great honest man. Thank you for a great experience buying a new car.Joey O.

Mary Von Bargen

Sep 19, 2016

From the very first visit to look at new cars to driving away with my new car I was very impressed with the service I received. Freeda was very thorough and really made sure that I received the car that i wanted

BC

Sep 19, 2016

I appreciate Bill's patience and his assistance! He made the process of finding, and purchasing a car easy. I've walked away a happy customer.

Bkay79

Sep 18, 2016

Kevin McClellan is the man. He made sure I walked away with the car I wanted. Him and his son worked diligently to make sure I got it. I won't buy a car anywhere else.

Barry Pettyjohn Sr

Sep 17, 2016

I called on Saturday and spoke to Freeda about a Ford Fusion Hybrid I saw online. Unfortunately, it had already sold. However, Freeda searched their inventory and found one 3 hours away. It was what we needed. She called that dealership and confirmed its availability. Freeda set up a pickup and had one of their staff go get the car on Monday. Car arrived Tuesday morning and I was in and out of the dealership within an hour with a new car.

Car girl.

Sep 16, 2016

Met Aaron for the first time a week ago. Great guy to do business with. Made me feel very comfortable. I'll be back to deal with him again.

joemac

Sep 16, 2016

I hate trading cars. It's a huge expenditure. I know my old car, but can't be sure what I'm getting. I have little experience while dealing with people who do this every day. They know all about what cars are worth while I know very little. Well, Aaron Funkhouser made my recent purchase one of the best I can remember. He was a professional in every facet of the transaction. I drove away feeling confident I had made a good choice and a fair deal. I look forward to a long relationship.

Lynn Dixon

Sep 16, 2016

We were given Lebanon Ford as a recommendation to go and purchase a car. When we arrived, we met Tim Flanagan. Everything about our experience was great. He did not try to over sell us. He let us decide what we wanted, needed, and everything was very smooth. We are now driving a beautiful 2017 Ford Fusion and we love everything about it. Any vehicle needs for our family will be handled by Lebanon Ford and we will also recommend them to all of our friends.Thanks to Tim, Zack Funkouser, and the entire Lebanon Ford family. :)

McDan

Sep 15, 2016

Third vehicle our family has purchased from Lebanon Ford and Brant, and another great experience.Which is saying something because I used to hate buying a car.

TheWards

Sep 13, 2016

We have been buying Fords from Lebanon Ford for over 20 years ...we always go to Kevin , he is always helpful and we know we are getting a good deal. Kevin always goes out of his way to make us fell comfortable. He always gives us 100%

Brady Schmidt

Sep 12, 2016

Working with Tom was very easy and straightforward. I was purchasing the vehicle from out of state so he worked with me to negotiate everything ahead of time and it made the transaction quick and easy once I arrived at the dealership. I only spent an hour and a half at the dealership and appreciated all of Tom's help through every step of the process. I would recommend buying a new or used car from Lebanon Ford.

dzhart2atfuse.net

Sep 12, 2016

My wife & I are people who don't appreciate high pressure or bait & switch sales tactics. Both Charlie & Zack treated us well & listened to our concerns and tried to meet our needs. We came away feeling like we had a good buying experience even though this was the first car we purchased from Lebanon Ford, thanks to Charlie & Zack.Dan Hartman

Mcdeb

Sep 12, 2016

We've purchased 3 vehicles from Lebanon Ford with Brant's professional assistance. He's always a pleasure to deal with. Easy, no pressure, fair and a heck of a nice guy. Thanks again Brant. Debbie & Dan McCormick

kyle

Sep 10, 2016

I had the pleasure of working with Bryan on the purchase of a used 727 GT recently. I live in Missouri so everything was done over the phone. Him and the other dealership employees went above and beyond the normal scope of their duties to make the process as quick and painless as it could possibly be. I was very impressed. I would not think twice about sending anyone to these guys. It was easily one of the top 2 dealer experiences I have had.

Peggie King

Sep 9, 2016

I have purchased several trucks and cars from Aaron and have always been satisfied with his kind and professional attitude. He "goes the extra mile" to make sure I'm getting the best deal and spends thge time to acquaint me with my new vehicle. Highly, highly recommend Aaron!

jessicamaddn

Sep 7, 2016

I am an owner of a brand new 2016 Ford Edge SEL SUV, and I purchased my vehicle at Lebanon Ford. This was my first experience buying a new car without my parent's advice - I contacted a few different Ford dealerships in the Cincinnati area, and Jeremy was one of the salesmen who reached out to me. He found exactly what I wanted and the price he quoted me was by far the cheapest I had seen offered by other dealers. I had spoke to other cars salesmen but Jeremy kept things friendly and I didn't feel pressured to buy a car from him. He was personable - telling us about his family - even told us about his experience owning a Ford Edge himself. I would highly recommend any of my friends or family to go to Lebanon Ford to speak to Jeremy about purchasing or leasing a car because he made it easy. Plus the paperwork only took a total of 3 and a half hours (which is great because who likes to sit around and discuss money). ALSO Zach was our finance guy - he kept everything simple and to the pointe. But I would suggest anyone to go buy a Ford from Jeremy now!

mds

Sep 6, 2016

My wife and I decided to buy a work truck for some new property. Bryan made it all happen quickly and painlessly. I would highly recommend Bryan and Lebanon Ford to anyone needing a vehicle!

Coach86

Sep 6, 2016

Everything about my expierence from the minute I met Tom, until I signed the papers was 1st rate.This dealership understands how to treat people. I will be a lifetime customer of Lebanon Ford.If you need to buy anything to drive, See them!!!! Thank you, so much!!!!

Jack

Sep 4, 2016

Tim worked with me over several visits to get the right truck for me. Never any pressure and I never felt the need to price compare. Really like the approach at Lebanon ford.

jjohn77

Sep 3, 2016

Charlie Watson was extremely helpful when I was buying my first new car. He was able to get me what I wanted in an efficient way. He was very friendly as was all the other staff at Lebanon Ford. A special thanks to Jenny who helped me through the financial portion. I will be recommending others to shop here!

Baseballmatt

Sep 3, 2016

this is the second car I have leased from Tim. He put me into something I didn't think I could afford (focus titanium). He worked with me and now I have more than I could have ever imagined. He is for sure the only guy I will get my cars from in the future!

Battlemasterdave

Sep 3, 2016

After hearing about the 727hp for $39,000 it was like the heavens opened and the deal of the century landed in my lap. First thought was it was to good to be true. After some internet searching and watching some social media/YouTube (good job Cwatson) I was hooked. I called and Freeda answered and was courteous helpful with my questions. After a few emails back and fourth with Frank, we talked on the phone and set up an appointment. Frank was polite and is an enthusiast himself. I traded in my super sweet Fiesta ST, talked to Josh about my roush performance upgrades and waited for 5 long weeks because of such high demand for the mustangs to get my supercharger installed and other modifications. Finally the day came drove 3hrs(they even gave me a 2017 ford escape for a loaner) to pick up my new baby. Car looked fantastic even better when I bought it off the lot. It just glowed and looked like what it should of from the beginning. With its race red, black stripes and roush facia and hood scoop it was amazing. Josh had to help me with a critical task of fitting the old front facia in the car. Resolution was to trim down the edges just enough to fit and not hurt the overall facia looks. Josh Thank you for all your hard sawing buddy I appreciated it. Conclusion I drove 300 miles 6 hrs round trip 2 different days totalling 600 miles and 12 hrs of driving, but at the end of the day this dealership worked with me, it's employee's helped me out tremendously (Josh) and drove off into the Sunset literally happy and satisfied. Novel complete, The End!

68red440

Sep 2, 2016

I absolutely love my 2012 Yellow Jacket Challenger! Aaron is a true car guy and passionate performance enthusiast which helped make my car-buying experience a good one. I appreciated Aaron's flexibility of coming in on his day off so that my wife and I could drive the car for a day prior to working out a deal. I also appreciate the non-pushy sales approach.

Gloria44

Sep 2, 2016

Cathy was very nice. Had the car I was looking for waiting for me to test drive when I got there. She also showed me another similar suv. But I got the one she showed me first. I have got a follow upcall from her. I have gotten any questions answered. I love my Escape. Felt like I was talking to a friend.

Langlade Girl

Sep 2, 2016

I can sum up my Lebanon Ford experience as The Royal Treatment. The staff was welcoming, knowledgeable, professional, and courteous. From the easy-going test drive to the painless paperwork, I was treated like a queen. Kevin guided me through the process of choosing the right car for my needs and budget, listening to my opinions, and seeing which vehicle made my eyes light up. The car I purchased was a big step up for me in terms of driver technology and an associate spent time with me in the car, going over all of the settings and even setting up my iPhone to sync with the vehicle. It was sprinkling when we finished and he dashed out to get an umbrella so I wouldn't have to walk in the rain. The car was whisked away for a final tidying and another associate brought me an icy bottle of water, so my brief wait would be more comfortable. These folks are well-trained, thoughtful, and dedicated people. Oh, and I also got an incredible deal on a beautiful car. Great experience all around!

Tim Grove

Sep 1, 2016

I was in need of a nice used car when I showed up to Lebanon Ford. It was just before closing time but they welcomed me in and let me check out the car that I had been considering as an option. Tom was friendly and courteous. He made me feel comfortable, even though it was almost time for them to go home. They even let me test drive the vehicle! I enjoyed it so much I wanted to make a deal. He worked with me, getting me a great deal! I appreciate him and the rest of the staff at Lebanon Ford for making the buying process so smooth. I recommend Lebanon Ford and Tom Nickell to anyone looking to buy a new or used car. Smooth process, knowledgeable staff and very professional. I couldn't be happier!

Valerie

Sep 1, 2016

Matt McClaughlin was awesome. I had been looking for a specific mustang all around Dayton Columbus cincy area. He found me exactly what I wanted. No pressure sales. So friendly and outgoing. Finance process was fast and easy. My husband was so impressed with Matt, he bought a car from him the next day! We won't be going anywhere else for car purchases. This entire dealership is awesome!

Anthony Reed sr

Sep 1, 2016

My visits to Lebanon Ford Performance Has been beyond an experience.the way that I will always buy my vehicle's here.Lisa ,Charlie and the rest of this team is just AWESOME.

bb

Sep 1, 2016

I was referred to Freda and was not disappointed. Her knowledge and attention to my concerns were outstanding service Zack was great in completing the paperwork, pros and cons of options and explaining the details. Then there is Brian who was awesome! He was patient and answered and explained in detail all the questions I had concerning the operation of the Explorer.I would recommend the team of Lebanon Ford. Especially those mentioned above to anyone looking for a pleasant and transparent car buying experience.

BriannaOeder

Sep 1, 2016

Charlie went above and beyond to find exactly what we wanted in our budget! I'm sure we were hard customers to work with but he was very patient and knowledgeable!

Bgano82

Aug 31, 2016

What can I say to describe Charlie Watson? Professional? Definitely... Cares about his customers? Always... It's hard to find that salesperson that goes the extra mile to ensure his customers are satisfied. Charlie has made sure that with every purchase I have made that I am completely satisfied with my purchase and finds exactly what I'm looking for. My recent purchase took a little over a month to find the right vehicle. Charlie worked during his off hours keeping me updated and sending me multiple vehicles for me to look at. I can't thank Charlie enough for being an awesome salesperson but more importantly a friend. Thanks again for everything Charlie and Lebanon Ford.

Breanna Salyer

Aug 31, 2016

Tim was incredibly helpful and made sure that we picked out the perfect car! He did an awesome job explaining everything we had questions on. He was incredibly patient and made the experience worthwhile!

Donovan W

Aug 31, 2016

My previous vehicle, a 1999 Honda Civic DX with 310,000 miles, became unreliable and one Friday morning before work, the transmission went out. I had owned the car for 6 years and put more money into annual upkeep than I paid for the car. Needless to say, it was time for a new vehicle. I was pressed for time and needed to find another means of transportation over the weekend.I've always dreaded going into a dealership and working with a car salesperson, due to my only experiences being what I had seen in TV shows or movies. The stigma was real for me, but luckily I had close friends that recommended me to contact Charlie Watson at Lebanon Ford.I had met Charlie previously, which helped ease that stigma a bit. Even if I had never met him before, he has the personality of someone you've known your entire life. I was very happy that he was available that next Saturday morning to work with me in finding something to meet my needs. I met with Charlie and immediately I was impressed with how he handled that responsibility. We went over everything from budget to my picky package wants. Niko assisted us with assessing what my best option would be as far as buying/leasing a new vehicle and I made my decision. I went with a new 2016 Ford Fusion. Zack finalized the paperwork and handed me the keys to my new car! It was so special...Niko, Josh, and Charlie stayed after hours to hand detail my new car. They did a really great job! I did have to tell them they missed a few spots, but I won't hold that against them.My overall experience was very educational and lifted the stigma I had of dealing with a salesperson in a dealership. Thank you Lebanon Ford, I will be seeing you when I am ready for my next one!

Erin

Aug 31, 2016

Brant has been absolutely awesome to deal with, answering my questions before I came to the dealership, getting a good price for me and getting me out the door! It was a very pleasant experience and I will recommend him for sure!

Gina123

Aug 31, 2016

Charlie was an excellent salesman explained everything to us even had all the gadgets set up for me I have recommended him to a few friends and Co workers already

GT

Aug 31, 2016

Everything went perfectly smooth and we got the exact Escape we wanted. Trade in vale was fair and the price of the new vehicle landed right were we wanted. Finance experience was great. We were only in the office for about 10 minutes and we were on our way!!!Thanks!!!

Lonnie942

Aug 31, 2016

Charlie Watson and Lebannon ford is how every dealer should operate I will ONLY buy from there all my friends and family will be informed on the excellent service

Sdalton333

Aug 31, 2016

From the moment we met Brant to the closing of the sale was handled with the utmost personal and professional experience I've ever had purchasing a new vehicle. He understood what we wanted and found us the exact vehicle we were looking for. Zak Funkhouser in finance was great to work with as well. He was able to achieve the payment we were wanting. His knowledge and explanation of the loan documents never made me more comfortable signing the loan documents. Everyone at the dealership was very friendly but because of Brant and Zak they earned a customer for life.

Garym

Aug 30, 2016

I bought a new vehicle about a year ago, but the continued service is top notch. Kathy Wells has gone above and beyond to make sure the customer is satisfied and taken care of. Even after the purchase of the vehicle, Kathy goes out of her way to provide customer satisfaction.

Greg

Aug 30, 2016

Aaron Funkhouser is truly the most genuine person to deal with. He makes buying a vehicle a great experience. I return to buy all of our vehicles from him and he has the backing of a great owner and great team support.

John F

Aug 30, 2016

The folks at Lebanon Ford must be recognized for their innovative and customer centered approach to selling cars. Not only did they take the time to provide superior customer service at every step of the way, but they made my dream car become a reality with no issues. Frank, Josh have amazing patience and attentiveness. This process for my LFA 727 mustang took three months but it was absolutely worth it. The guys delivered and then some. I recommend Lebanon Ford without reservation. I live one state away and the next time my family buys a car, we would be driving to Ohio.

philipsinewe

Aug 29, 2016

We shopped several dealerships looking for a car for my 90+ Mom and Dad. We found the perfect car at Lebanon Ford and we found Krista Wyatt. They took very good care of my Mom and Dad. All of us are very happy with the purchase.

SteveF

Aug 29, 2016

I have purchased 2 F-150s and now an Escape from Kevin McClellan and all three experiences were wonderful! This one involved my daughter who was purchasing her first new vehicle. She did a ton of research online and test drove at least a dozen vehicles from different manufacturers and dealt with the same number of sales people / dealerships. Of all the people she dealt with she felt that Kevin was the most honest and his story never changed through the process of evaluating the vehicles and negotiating a price. Our family will continue to purchase vehicles from Lebanon Ford and especially through Kevin McClellan.

The Sandridges

Aug 29, 2016

Had a great experience buying our first vehicle from Lebanon Ford. Things went very smoothly with no high pressure sales pitch. Bryan Hoying did an excellent job giving us details about the vehicle until Brant Benson was available. We would highly recommend both of them. Everyone we met was very friendly and helpful. Nice place to do business. Riley McLaughlin did an awesome with explaining how to work everything about our new vehicle. He was so patient with our questions. Thanks for your courteous service. Susan and Bob Sandridge

2012srt392

Aug 29, 2016

I decided to purchase an awesome 2017 727hp mustang GT from Lebanon Ford. I already knew what I wanted when I reached Bryan over the phone. I live in Atlanta GA. I made the purchase that day via phone with Bryan. This man knows cars! Not only does he sale them, he is a well versed hot rod enthusiast like myself. I told him what I would pay, the exact specs I wanted, and how the financing needed to go. I also insisted on a timeframe that I was willing to wait. Bryan met EVERY request to the letter! Could not have been an easier experience... I would have understood if he had grown impatient with my almost daily calls about my car during the build. Not only was he very patient, he seemed to take as much joy in helping me to get my new stang as I did in receiving it! Bryan is a proffesional all the way. Great attitude, willingness to help, and a totally a nice guy. Thanks to Ford and Bryan I now tear up the state of Georgia in my new bad boy. Ford has fellow hot rodders in mind now and has come to the top shelf in muscle cars. With that and a sales associate like Bryan Pence, you cannot go wrong to purchase from Lebanon Ford!

FastFiveOh

Aug 29, 2016

My wife and I traded in her 2 door altima on a 16 fusion that she absolutely fell in love with. We were looking for a new car for almost 3 months & she couldnt find anything so we decided to stop by lebanon ford one day & Bryan came out and we explained our situation to him and right away he let us test drive the fusion and we decided to get it. Also the finance team at lebanon ford is super nice and fast! Overall a great time. Thanks Bryan, we will be back!!

BPS

Aug 28, 2016

I met Aaron Funkhouser while I was looking for a new 3/4 ton truck. Aaron was very knowledgeable about his products and was a pleasure to deal to with. I ended up not buying from Aaron as I chose another brand, but would recommend anyone looking for a professional sales experience with a ford product to give him a call.

Rcoldiron12

Aug 28, 2016

Jeremy was so helpful and went out of his way to make me feel comfortable. The fellow staff there too where also very welcoming and kind as well. Jeremy busted his hump to get me a great deal and ran his legs off getting the best bang for my buck! I can't thank him enough for all that he did, I will now become a Lebanon ford costomer from here on out! Thanks again

Horse Farm

Aug 27, 2016

I've dealt with Freeda several times and she is Great everytime! She is very professional, but very personal with her customers. She always offers that Friend of the Family approach and goes the extra mile to make sure the whole experience is a good one. She is great before, during and after the sale.You Rock!!

jackie4437

Aug 27, 2016

Just leased my 2nd Ford Escape from Lebanon Ford. Knew that Kevin would guide me in making a decision. I would highly recommend Kevin and Lebanon Ford to all family and friends. The service has always been there, too.

C Pro

Aug 27, 2016

Bryan your the best thanks again bro I'm glad I came down to see y'all. I'll be coming back after I pay this one off but it sure will be awhile. Cheers mate!!

Coxxy77

Aug 27, 2016

For the first time ever I was able to enjoy buying a vehicle with no hassle...Even though Lebanon Ford had a great selection they didn't have exactly what I was looking for in a Mustang...Brant helped me search for the perfect one...He seen the excitement that I had and when we found it...He did everything in his power to expedite getting me into my dream car even though it was over 200 miles away...I could not be happier with my experience...Brant started as just another salesman but now feels like a friend... So when I go in for upgrades for my Lebanon Ford Performance Mustang I will be sure to stop by his desk to say hi...Thanks Brant

Julie ro

Aug 26, 2016

Lebabon FORD was wonderful to work with. I would highly reccommend. I hate car shopping but it was haggle free. They were friendly and professional and prices can't be matches

RBJ 203

Aug 25, 2016

Professional, polite, knowledgeable, helpful & genuine are all qualities you will find with Kathy Wells. She was super easy to work with, got us a deal and made the transaction of buying a car a great experience, unlike those big city dealers. Take a ride to beautiful Lebabon and you'll be happy you did. Kathy we sincerely appreciate having you as our salesperson. My 2015 Lifted F150 is the nicest around!

Mustang fan, denny

Aug 24, 2016

Aaron Finkhouservproved to be knowledgeable about the car I was interested in, making sure my questions were answered, and facilitated a test drive. He made sure I was matched to the right vehicle for me and the best financing option!! He is an excellent listener and really cares about the customer...puts you at ease!!

G Zelinski

Aug 24, 2016

This dealership attracted me with very good internet prices. Kathy helped me reached a deal quickly. Zack made the financial stuff as painless as possible. I highly recommend this dealership.

Toy123

Aug 23, 2016

Matt was awesome. Kid friendly. Honest! Greg (I think was his name) quick and explained money/bank quickly with kids! Good place to shop if you have a young family! !!!!!!

Jmrkw

Aug 23, 2016

My husband & I have actually bought two new vehicles in the last few months. Both times Tom Nichols has helped us. He answered all our questions and was very helpful. I have complete confidence in Tom. Would recommend Tom to all our friends & family.

Mallory Lowther

Aug 23, 2016

Fast and very on point . He's great at what he does. I would come back to get my next cars and children's cars also. I was very pleased with his work.

Forgotn Mustang II

Aug 22, 2016

We have been looking for a new truck for several month's now. 2 yes 2 different dealerships blew us off in our own area and local state. So after watching a really awesome video about the Hellcat vs Mustang we knew this was the dealership we needed to contact. Never ever did we expect to meet such a great guy and be treated so importantly. Through this whole transaction he assured us he'd find the perfect vehicle and match it with financing. After having an amazing time at Woodward Cruise and Mustang II reunion and meeting the engineer's we headed straight to Lebanon Ford. Russell worked all day Sat and Sunday as if we were the only people on earth. After arriving and meeting him in person we were excited. I'm happy to say we are on our way home in our beautiful BRAND NEW F250!!!!! Russell is who I will drive 7 hours to deal with for myself and my family. And Jenny in financing got us on tbe road very quickly bc she knew we had a long drive. She is excellent at explaining and had us laughing. She is extremely sweet and kind. She is who I'd recommend for financing. Russell is our go to guy Couldn't get a nicer guy who knows what he's doing. A+++++

Ajax

Aug 20, 2016

Kathy Wells and Jeremy Harrison did their best to get us in the car we wanted. They did everything to give us the best deal. They were nice and very helpful. I would highly recommend Lebanon Ford!

JMcKinney

Aug 18, 2016

Brant made leasing a 2017 Ford Focus a great experience! Won't go to any other dealership besides Lebanon Ford! They are great people, and are just as excited about your purchase as you are. And making sure to answer all your questions and shut down doubts and concerns. You'll walk out knowing you got the best deal and certainly the MATCHLESS service!

acfroze

Aug 17, 2016

I live in Gulf Shores, Al and highly recommend Lebanon Ford. Frank Kudlac kept me up to date on my 727 upgraded GT, which means i did not have to contact him, helped me work out some details on the car, effortlessly. Very happy with my purchase. Again I highly recommend Frank and Lebanon Ford, it was worth the 1600 mile round trip..........

Robert W (Lebanon)

Aug 16, 2016

When I went to Lebanon Ford my intention was to buy a used Dodge truck for cash. However, despite a couple of attempts, the lowest price Bryan could go was still just above what I had available. Bryan suggested I could make a down payment and finance the rest. I told him "No way". I had a financial catastrophe a few years ago and my credit got wrecked. I mentioned to Bryan that I had spent several years paying down the debts. I told him how I when I finally could get credit cards they came with really high interest rates. I kept those cards paid down, continued paying on my debt, and eventually was able to get cards with somewhat better interest rates. Bryan said he wanted to try for financing; I didn't have anything to lose and I really loved the truck so I told him to go ahead, obviously not expecting much. Bryan came through. I was shocked. Right now the truck is sitting in my driveway and I still can't believe he figured out how to make it happen. It is one thing to say Bryan got me in a truck, or that he got me in a very nice truck that I really wanted to buy. But the most important thing that happened that day was not that I got a truck (a very nice truck) but that I got an auto loan to continue rebuilding my credit. That potential outcome was one that I had not even dreamed possible when I left my house to go to Lebanon Ford. I cannot tell you how excited I am about the opportunity to continue improving my credit. If he had gotten me in a lesser vehicle, but got me a loan, I would have been happy to get a shot at improving my credit. There is a certain amount of dignity that comes with improving your credit score. The least thing Bryan did that day was sell me a truck. The main thing he did was go out of his way to reach out and help someone up , enabling my financial comeback to continue. For the truck, I am happy. For Bryan taking an interest in my personal situation and helping me get a loan that will benefit me for years to come- I am immensely grateful. I would not think of buying a car anywhere else, nor would I recommend anyone but Bryan.

teacher123

Aug 15, 2016

I bought my first car here and had an amazing experience. The staff were friendly, personable, and never pushy at all. I will definitely be back to this dealer for my next vehicle.

Danielle Mitsch

Aug 15, 2016

For my first car I had gone to another dealership and it wasn't a great experience. I felt I was forced to settle for a car I didn't want and they didn't try to get me into a car I came for. My mom decided to take me up to Lebanon Ford a couple months later because they had such a great experience with my other sister when she got her first car. I went in to the dealership expecting to have to settle again because I just assumed that's all I could do from the way the other dealership treated me. We came for Kathy but because she had a bunch of other happy customers she took us to Brant. I left with a brand new all black Ford Escape. I could not be happier with my car. Brant listened to me on what I wanted and made it work! Everyone there was so genuinely kind, not fake or pushy. I did not expect to leave with a 2017 car but I did! I will never go anywhere else to buy a car. These people truly care about you and your happiness with your purchase.

Dons55

Aug 15, 2016

This is the fourth car we have bought from Charlie Watson. We love our ford's but we come back to Lebanon ford because of the sales team there especially Charlie and Zach.

KDCASE

Aug 14, 2016

My husband and I came into Lebanon Ford looking for a Mustang. I knew what I wanted and I wasn't taking anything less. Tom was patient, kind and very helpful. It took a couple of visits. A few phone calls but I drove off in a Mustang that I am absolutely in love with. Can't thank him enough. Great Job Tom!!!!

IBUYTOOMANYCARS

Aug 13, 2016

I've bought a number of vehicles over the years from Lebanon Ford, most of them through Freeda Floyd who is a fantastic sales consultant. She is not pushy, but instead is very professional and helpful and works hard to make sure the process of buying flows quickly. Everyone at the dealership is friendly and the service department has always been great to work with. Paperwork is quick to complete and I feel like they understand that my time is valuable too. Pricing and trade-in values are usually pretty fair right out of the gate...not like other dealerships that really low-ball a trade value...it doesn't require nearly as much effort to negotiate a good deal at Lebanon Ford. And although I've had a couple instances where small financing "tricks" have been done to slightly enhance dealership profit, every dealership does it and most dealerships do it far worse and far more often than this dealership (e.g. Bob Pulte down the road from Lebanon Ford is horrible at this). I'm talking about things like mark-ups in interest rate, telling you a rate can be lower if you buy a service contract, etc., but also other dealerships can be very pushy about this too, and Lebanon Ford isn't.Bottom line, Lebanon Ford truly pulls off the small-town dealership feel while still having a huge selection of vehicles available and giving you pricing that will match - and probably easily beat - any other Ford dealership around. It feels like they truly value your business and your time, and it is very easy to deal with them.

Jamar Hocker

Aug 13, 2016

I purchase a ford F-150 from Lebanon ford on 8/12/16. I drove up from Cincinnati to meet with a salesman I had emailed earlier in the week. Unfortunately he was out for the day when I arrived. Bryan took over and made my ford purchased very easy and simple. Bryan even returned my rental car back to Enterprise rental for me. - J. Hocker

Andrew Trezona

Aug 13, 2016

I just purchased a 2015 Ford Taurus and Arron was the sales person that assisted men. The reason that I chose Lebanon Ford is that I have been looking at cars for about 6 months and Arron was always very patient and professional in his approach. It was not just about selling me a vehicle as so many other dealers were trying to do but ensuring that I purchased the vehicle that I would be happy with long term. Arron is very knowledgeable and polite in his approach and always answered the questions that I was asking or found the answer. When it came to finance both he and Greg did an amazing job for me and I could not be happier with my purchase and their service. I would definitely buy another vehicle from them with service and non pressure sales that they have. Thank you Arron and Greg for making my purchase such a pleasure rather than a difficult process as it has been at other dealers in the past.

HARRY TEAGUE

Aug 13, 2016

I traded trucks at Lebanon Ford on Friday the 12th of August. The experience was the best out of all the Dealerships I have dealt with in the past. Bryan Hoying did a great job getting the truck I wanted and getting through the purchase . Zach Funkouser did a great job with the finance end of the purchase .Thanks for all the help Zach. ONE SATISFIED CUSTOMER HARRY TEAGUE

Tim F.

Aug 12, 2016

Tim helped me find the perfect Mustang as a surprise for my wife. Had to be the right year, color, and package! After some pretty deep searching he found it and my wife absolutely loves it! Thanks Tim! The rest of the process went very wall also. I worked with Jenny in Finance and she got everything taken care of with no issues. Excellent experience with Lebanon Ford and their staff!

Jamie4322

Aug 11, 2016

After owning a flex and having a family of 6, we knew the new car we wanted....another flex. Just thought we were a bit crazy driving past 4 others dealerships to get to Lebanon Ford but Tom and the staff there proved us wrong. Found the one we wanted and Tom had it there shiny and ready to go. They also gave us what we wanted for our trade and kept us at the payment we were quoted! Thx again Tom and Brad!

Joe

Aug 11, 2016

Upon introduction and me laying the ground rules that I dont like hi pressure sales from anyone, Tim did a nice job with regards to helping me with the details involved in getting my son his first car under his name.He didn't pretend to know what we needed more that we did (like some salesmen do) and he listened to us as much as talked to us.

Joel Cooper

Aug 11, 2016

Just bought a beautiful new Explorer and I love it. Everyone at the dealership was friendly and helpful. I told Kathy what I was looking for and she found me several great matching options to compare. i picked the balck one and we began the paperwork. I was expecting to spend the whole afternoon waiting but Jen and Kathy completed the paperwork quickly and i was on my way home with my shiny new car.Thank you Kathy! Thank you Jen!

Diesel

Aug 8, 2016

Charlie went above and beyond to provide me with the best service possible. This experience was by far the best customer service that I have received! Brad and Jenny were also amazing to work with, and provided excellent customer service!

Epag226

Aug 8, 2016

I had the pleasure of working with Bryan while looking for an F-150. He was incredibly responsive and knowledgeable, and took into consideration how I would like to be contacted during my search. Although we were not able to reach an agreement, I would highly recommend him to anyone who is looking for a Ford vehicle!!

Samantha Hutcheson

Aug 5, 2016

I can't say enough good things about Lebanon Ford. I worked with Bryan Hoying and he was an absolute gem! I was in an overnight tester from another dealership that wasn't working with me at all (kept trying to put me in something I didn't want). Bryan drove to pick me up, helped me unload my car seat, and bring me back to the Lebanon Ford dealership on his day off to work me a deal! I am in a beautiful Lincoln MKX and I love it! I am so happy with the service and professionalism I experienced at Lebanon Ford. They answered all my questions and I didn't have to wait much time before I finalized my purchase! I will never buy a car from anyone else! Please go see Bryan Hoying if you want the best in the business!

Steve O

Aug 5, 2016

Matt was very easy to deal with over the phone since I live in New York over 11 hours away from the dealership. He was able to search for the color of the 2016 Mustang GT that I was looking for and also kept me abreast of the progress of how long the conversion to the Roush Stage 2 package was going to take. When the car was nearing completion he called me and gave me enough lead time so that I could make plans for the road trip out to the dealership in Ohio. Once I arrived at the dealership the transaction of purchasing the car was smooth and quick. I would recommend Matt 2NE1 purchasing a vehicle of any type from Lebanon Ford.

Scott

Aug 4, 2016

Always great to deal with Freda , thanks one more time with easy dealing with her . I'll sure my we'll be back in the future ....

djsmith

Aug 4, 2016

Brant was a joy to work with and Lebanon Ford was the only dealership in the Cincinnati area that was willing to work with us on the price of a new Explorer. No one else seemed to care when we walked out the door but Brant and Lebanon Ford showed us that they value their potential customers! It was a very easy experience and much more painless than the other dealerships we walked through. I would go back there again and recommend it to anyone looking for a Ford!

My escape

Aug 4, 2016

I live in Harrison, Ohio which is an hour away from Lebanon Ford but my friends incited I go to Aaron to purchase my new Ford Escape. I am so happy that I did. He worked with my silly whims that I presented to him and he found me the perfect car to meet my needs. It was a great car buying experience. I felt comfortable and he was straight forward with all the information.

Sniperoni

Aug 3, 2016

Aaron and the staff at Lebanon Ford were patient and accommodating to what we were looking for. Aaron answered any questions we had and didn't pressure us to make a purchase.

Buddy9442

Aug 3, 2016

We drove 30 minutes to this dealership because we heard such good things about their salesman Charlie Watson. We weren't disappointed. He was very professional and knows a lot about the cars he sells. We would definitely buy another car from him.

Clingers

Aug 3, 2016

As soon as we got to the dealership we were met by the owner! Very friendly. It was a Friday evening and I was concerned about it being late, Kathy Wells our sales person assured over and over it was ok! Kathy is a awesome salesman, after 5 different test drives we found the perfect car!!!! Thanks, Kathy and Lebanon Ford!!!

Anthony Reed sr

Aug 1, 2016

I've had my cars in for service and i was took care of in a very professional way.The sales team is no.1 without a doubt I will not go anywhere but Lebanon Ford

bcuree79

Aug 1, 2016

I recently had a terrible experience at another local Ford Dealership. I told my Dad about my experience and he immediately recommended Charlie Watson. I contacted Charlie and told him what I was looking for. He found exactly what I was looking for in a short amount of time. He requested the car from another dealership and it was there within the week for me to pick up. When I went to the dealership to pick up the car, the entire process was so smooth! After meeting with Charlie to go over the specifics of the car, he handed me off to the tech guy who showed me everything inside the car. Once I came back into the dealership, Zack in the finance department grabbed me and took care of the signing, etc. And that was it. Such a smooth transaction and everyone I dealt with had a smile on their faces. Other salesmen who would walk through said hello to me. Everyone was so friendly. After purchasing the car, I had the car serviced for the protection package. I was set up with a rental car and the work was done within the day. The car is beautiful.

JohnR

Aug 1, 2016

We had the joy of dealing with Kathy, she walked us thru the whole thing and even tried to find discounts for us. She was very knowledgeable about the car we were planning on buying. I would definitely return here to buy another car in the future.

Michelle M

Aug 1, 2016

From the minute we stepped on the lot, everyone was friendly, helpful and professional. We ended up working with Kathy, and she made the whole experience enjoyable and made sure all my questions were answered. I never felt like I was just another sale and you can tell she cares about her customers. I'd highly recommend her to anyone thinking of going here. Great experience all around!

ningyneen

Aug 1, 2016

We have purchased two cars here and leased another in the past couple of years. The staff is great - especially our salesman Charlie Watson. Friendly,honest and easy to deal with. Makes buying a car stress free. We love our three Ford vehicles that we have and when it's time to get another we will come back here for sure!

Phil and Dianna

Aug 1, 2016

Totally surprised at how easy it was to purchase our new Fusion from Brant Benson and his team from Lebanon Ford. Thank you Brant for the great experience.

Phil D

Aug 1, 2016

My wife and I were looking to replace our 14 year old Honda mini van with a Ford Edge. We are very picky with our cars and selections. Tom Nickell was absloutely fantastic with the entire sales process. He was able to locate exactly what we were looking for including arranging the delivery via flatbed. We looked at a lot of cars and even other Ford dealerships but the minute we walked into Lebanon Ford we were impressed. They were professional, friendly, and made us feel welcome right away. The experience was everything I would want when buying a car.

Toni

Aug 1, 2016

We had a wonderful experience working with Charlie Watson! Everything went quickly and smoothly. We will recommend him and Lebanon Ford to all of our friends.

Truck 6571

Aug 1, 2016

Matt is the best . Very helpful & knowledgable. Easy to deal with and always professional. Made car shopping pleasant not stressfulHelped us get the best deal possible . Would definatley refer him to anyone buying a car or truck! Awesome guy!

VickiBill

Aug 1, 2016

I had such a good experience two years ago buying my Escape from Kathy that we did not hesitate coming back this year for my husband to buy his truck. She does not pressure you and found the best deal and discounts. Everyone is so friendly and helpful..

wcrabb

Aug 1, 2016

Charlie Watson found the right vehicle for us again and helped make the sales process a positive one. All of the dealership staff we interacted with treated us well.

xavierbb

Aug 1, 2016

My husband and I have purchased quite a few vehicles from Charlie Watson at Lebanon Ford. We always feel extremely well taken care of and are treated with respect, honesty and fairness.Charlie is the type of salesman that you just don't come across very often in the car business. We always know he is truly taking care of our needs in a courteous and professional manner.We will always recommend Charlie and Lebanon Ford to everyone we know and meet!

dlcoop

Jul 31, 2016

I have talked to Kevin several times in the past couple of years, but hadn't actually purchased a car from him. We finally bought a new 2016 Escape last Friday. Dealing with Kevin was a great experience. He was willing to go the extra mile to get us into a car that we would be happy with and worked very hard to make sure we were satisfied and everything was right before we drove home. All in all it was an excellent experience.

Kelley Jenkins

Jul 31, 2016

My fiance and I needed anot SUVS with a third row for our growing family. I got in contact with Tim and he had just what we needed/wanted. He had us in and out in a very timley manner. All of the other employees we came in contact at the dealership were extremely curious and friendly. I would recommend going to Tim at Lebanon Ford to others looking to purchase a vehicle.

Lionel

Jul 31, 2016

I've dealt with a lot of dealerships in Southwest Ohio and I was impressed by the way this dealership handles there business. All the way from my Awesome salesman Jeremy Harrison to the finance people to the technology people and to the car wash guys. Every single one of them went above and beyond to make my experience the best possible. I will never go to another dealership again, I have found my home.

jwielandna

Jul 30, 2016

I was in search of a second vehicle for my family. After having such a wonderful experience the first time I visited Lebanon Ford 3 years ago, to purchase my 2009 Chevy Silverado, I decided to return again. I placed a phone call to Tom nickell who was my first salesman and told him I wanted to come in. He scheduled me an appointment at which time I found exactly the vehicle me and my wife had been looking for. The entire staff made our buying experience very smooth and pleasant once again. When searching for another vehicle I will begin my search back at Lebanon Ford and a phone call to Tom nickell. Much thanks to all staff involved in our purchase.

T Stevens

Jul 30, 2016

I would highly recommend Bryan Hoying and Zach Funkhouser.Had a very transparent and excellent review of available cars, and options to lease or purchase. Bryan was very fair and informative about the car we were interested in - and we were able to make an offer and purchase that same day with no hassles. Bryan's son, working there for the summer - was very courteous and informative when he reviewed the car's features with us. Zach was thorough and patient in explaining the purchase options - overall a great experience!Would highly recommend a visit and purchase with Bryan at Lebanon Ford.

Bill

Jul 30, 2016

Charlie Lutmer did a great job getting me in and out of the dealership. Would recommend to all my friends and buddys at work. Excellent job

Couldbejoedaddy

Jul 30, 2016

I would highly recommend anyone to them Tim was great and Zachary was great as well help us from start to finish thanks guys #alldayeveryday

Debby McQueen

Jul 28, 2016

Mark & I were at awe, with such a friendly & caring greeting. We felt like someone special with all the refreshment treats given to us & promptness in allowing us to try out the vehicle we were interested in. Bruce is the best! We have never experienced the professional yet casual at home feeling upon purchasing a vehicle. We truly were treated as celebrity's. Thank you so much for your expertise in helping us get the Freightliner Sprinter. We will be certain to tell all our friends of our wonderful experience.

Timothy R.

Jul 28, 2016

I had been thinking about trading in my '12 Focus for a newer ST model for some time. When I stopped in to test drive one Tim was very helpful and applied zero unwelcome pressure. He just made sure I understood the car and I got the options that were important to me. Tim was also great about introducing me to the other people who would be a part of my purchase experience. It made the whole process very personal. Tim was my "process Sherpa".I would buy again from Tim Flanagan and Lebanon Ford.

Katie1395

Jul 27, 2016

I came in to Labanon Ford to trade in my Jeep I recently got. I wanted to trade it for a newer car with lower miles and something I could rely on. I ran into a few speed bumps during the process trying to figure out my options but Bryan didn't give up on me, he kept me very informed with everything going on and I left with a brand new car! I'm more than happy with my purchase and it will be a great car for many years to come!

Barb holland

Jul 27, 2016

I stopped in to Lebanon Ford to check out colors on the new platinum trucks. I was in the market for a trade in due to being in a collision recently.I had emailed them regarding my interest and Charlie replied immediately He showed me what they had and we were able to complete the purchase that day. The trade in was amazing, because my truck wasn't even with me!After leaving the new truck with them for getting the bed loner sprayed on and my previous tonneau cover installed, I will be picking up new vehicle in two days. He even offered to pick me up and bring me to his lot so I could pick up my new truck! Who does that?Two of my family members have purchased vehicles from them and we have all been very satisfied and will recommend them to all

BrandiH

Jul 27, 2016

If you are looking for someone who is willing to take the time and help you out, Tim Flanagan is the right man for you. I would definitely recommend him to all of my family and friends. Great service!!! We will come back to Tim for our next car.

Crames92

Jul 26, 2016

As a single mom and a crazy schedule I called and spoke to Bryan about a car I was interested in. They waited for me to come test drive the car at closing hours. I ended up purchasing the car. Bryan and Zach also informed me of how to handle financing and great advice on how to start my credit, because I didn't have one. I was pleased that Bryan and Zach stayed after closing all to help me purchase a car. This dealership made me feel welcome and handle me like family. My grandfather also has only purchased his cars from here and I will likely follow in his footsteps.

Lamont

Jul 25, 2016

I gave a 5 star rating and a recommendation relative to this dealership solely based upon my interface with Krista Wyatt and I suppose the people that I resultantly was introduced to by Ms. Wyatt. Time will tell if a more comprehensive knowledge of the dealership itself will be necessary or warranted. Obviously until such time the face of the dealership for me is Ms. Wyatt and I would have no reservation in indicating to anyone with a relevant interest that Ms. Wyatt is the individual that I would certainly consider again.

mrchopper54

Jul 24, 2016

I purchased a 2016 Ford Egde SEl Awd from Brant. His sales experience and knowledge of the Edge made the decision of leasing my new SUV a breeze. His customer service was top of the class and I plan on using him in the future.

cincygirl35

Jul 23, 2016

Purchasing a vehicle at Lebanon Ford From Frieda Floyd is always a pleasant experience. There is never a question asked that she does not know the answer to. The entire staff at Lebanon Ford is Professional, Friendly and will always go out of their way to insure their customers are taken care of in a timely manner. Purchasing a vehicle at Lebanon Ford is quick and easy. All signed forms are easy to understand and are completed in a timely manner with complete accuracy. Many of my friends and family members have purchased vehicles at Lebanon Ford and have all experienced the same professionalism and kindness as we have.

Brnzstar1968

Jul 22, 2016

We have purchased several vehicles from Lebanon Ford (and from salesman Kevin McClellan). We purchased a new F150 pickup today and the experience was even better than normal. I had made a coupe of errors on my payoff amount and other financial aspects, to the point where I didn't think I could make the deal on the truck. Kevin was always understanding and cordial, even though I caused him a lot of extra work, and went out of his way to meet my financial needs. I have purchased from a couple of other dealerships in the past, but they were never quite as good as Lebanon Ford. I am extremely happy with the dealership and will continue to buy from them.

Chris56

Jul 22, 2016

My wife and I were looking to trade in our car and buy a new truck. Russell Merten was our sales rep. He did a great job of making sure we got the most money for our trade. He also was extremely knowledgeable when it came to buying the right truck for our family. I recommend Russell to all my friend and family. He will take good care of you and treat you like family.

GreatEscape

Jul 22, 2016

I did my homework and chose Lebanon Ford for my dealership because of its excellent reviews, particularly concerning its employees. I was not disappointed! I walked in with a list of what I wanted and Charlie gave me exactly what I needed to make a final decision on my car. The vehicles he arranged for the test drive, the information he had, and the arrangements he made had the hallmark of a caring dealer. I was treated with respect in every aspect of the negotiations, and I'm very happy with my 2017 Escape! I will go to Charlie again when I decide to look for another car, and I'll encourage my friends to see him, also.

Josh Myers

Jul 22, 2016

I purchased a 2016 Ford F-250 from Brant. He was very helpful throughout the entire process. He found a truck close to what I wanted and let me take it home for the night. The next day when I took it back I had found a truck at another dealer that was exactly what I wanted. He was able to get that exact truck for me the same day. I want to thank Brant and all the people at Lebanon Ford for making my truck buying experience fantastic. I will definitely be working with Brant again on future vehicles!

randm220

Jul 21, 2016

We purchased a new 2016 Escape two months ago. Being pleased with the deal and the service, I decided to let Bryan look into finding me a new truck. He was able to find a truck with the features I wanted. Although I had to wait a little longer for the truck to be delivered from another dealer, Bryan and his associates worked on resolving minor issues I had with the truck upon delivery. I feel that Lebanon Ford puts great effort into keeping their client happy.

Raptor10!

Jul 21, 2016

Can't say enough about my experience, I drove 540 miles each way to get my 2014 raptor. And I would do it all over again. Everyone made me feel at ease and was a very relaxing truck buying experience.

Hollywood

Jul 20, 2016

To begin with, My husband and I were dreading car shopping due to having to wheel and deal with sales. When we arrived at Lebanon Ford, we were greeted by Bryan PenceHe was very accommodating to our needs and also not pushy at all. Actually I felt as if he was a friend rather than a salesman. We talked about family and life etc., but also about trucks. His knowledge was above and beyond what we expected. This dealership is the best dealership we have ever dealt with (and we have dealt with many). Not only was Bryan the best but then we met Russell whom was just fantastic and then after we purchased the truck we had a young man (forgot his name) show us how the entire truck ran and how all the electronics worked. We were shocked with all this detail. Then at the dreaded finance part we met Jenny and once again very impressed with the friendliness and painless ease of this process Thanks all. You Rock

Bruce Markewicz

Jul 20, 2016

Bryan exceeded my expectations with regard to my overall experience at Lebanon Ford. He was professional, courteous, and addressed my concerns in a timely fashion. In addition, Bryan provided a no-hassle, smooth experience that satisfied my needs!

Chad-F150

Jul 20, 2016

I went into Lebanon Ford to shop for a new F150. I had previously looked on the Internet at several of the local Ford dealers and saw the truck I liked at Lebanon Ford. I met with Tom Nickell, he was very professional , not pushy and to the point without wasting time. I did not make a deal that night which was not a big deal to them. After going home to think about it and was able to sell my vehicle, I was ready to make the deal. When I arrived and took a walk around the vehicle, I noticed some blemishes in the paint. We looked at it together and agreed that this was a factory defect and they would try to find another in the area. Unfortunately I had to go home without a new vehicle. Turns out they were able to fix the problem and had the vehicle ready to go the following day. Because of the inconvenience , they made me a great deal! I am very happy with my experience.

fordf150

Jul 20, 2016

Aaron, Brad, and Jenny provided a very pleasant new truck buying experience. Aaron's service was very courteous and responsive, Brad worked with me to give me a great deal on my purchase price and trade in, and Jenny made the paperwork smooth as silk. I was allowed to take the test drive unattended at my own pace, and never felt any pressure as I considered the purchase. The truck was properly detailed when I picked it up, and their "sync team" did a really nice job in explaining the workings of the electronic systems to me... Love the truck!

bjk5692

Jul 19, 2016

I have dealt with Kevin on several new vehicle purchases over the years, and his expertise, experience, and care for the customer keeps me coming back! He provided me with a great trade-in price, and made the car-buying experience an enjoyable one. I will be back!

MaryBill

Jul 19, 2016

Charlie Lutmer worked with us to find the SUV that we wanted and one that we could afford. He was very professional, friendly, and patient. He was extremely knowledgeable about the vehicles and was willing to explain the features and why they would be useful. I especially appreciate that he answered my emails and text messages in a timely manner. We never felt pressured to buy a vehicle. We had a great experience and would highly recommend Charlie to friends and family members!

Ken

Jul 18, 2016

Our New Car Associate, Brant Benson did an excellent job of showing use the features and benefits of the Ford Escape. He fought to get us the highest trade in value and went back to his sales manager for more. Brant represented the dealership well by knowing his product and getting his customer the best overall package; including price and financing. I planned to meet with Brant and pick the car up two days later, but by the time we finished my new car was ready. We drove it home 2 hours after we got their.

Musician1

Jul 18, 2016

My wife and I worked with Kevin when we needed a vehicle quickly 2.5 years ago.He was able to take a stressful situation and make it less stressful for us.We were very comfortable while we were going through the processand came away with a great vehicle. Kevin is very knowledgable, patient, and really made us feel welcomed. Even after the sale, we would receive phone calls periodically to see how things were going. We would absolutely consider seeing Kevin at Ford again and would like to continue that relationshipin the future!

sherose77

Jul 18, 2016

Due to unforeseen circumstances I found myself landing back in the company of these really great people at Lebanon ford. I won't go into details about why I ended up back because that really isn't the point of this review. I'll just say that it WAS NOT due to any malfunctions of the vehicle I purchased a month ago. Just a rare circumstance. What I would like to say is this. These people go over and beyond to make sure you are happy during your visit and before you leave. From the moment I walked in the door that morning I never once felt like I was not welcome. A month had passed by and they remembered me. Felt like I was reuniting with ole friends. I was a little nervous to speak to Jeremy and Niko about my request but that went away as soon as I sat down at Jeremy ' s desk. They both spoke kindly and listened to me. Made good eye contact and took my request seriously. I can't stand it when people can't look you in the eye while holding conversation. (My Dad always said that if a man can't look you in the eye while talking to you then ya can't trust them) lol.Once I had made my request, Jeremy went to work right away. I was sitting in the truck I wanted within 30 minutes of walking in the doors. Everyone in that showroom was smiling and greeted my son and myself with respect and courtesy. I am one very satisfied and Happy customer. These people are classy yet humble. Professional yet down to earth and friendly. Nothing worse than walking into a "stuffy" atmosphere. Not the case here at all. I can hear the ole theme song from the 80's sitcom CHEERS playing in my head while I'm writing this... "Sometimes ya wanna go where everybody knows your name" .. lol Extraordinary experience, extraordinary people!

Thomas Mitchell Peters

Jul 18, 2016

I have been working with Aaron I think since he started at the Ford dealership. He is a great person to work with. He is constantly following up with you and ensuring your needs are met. He lets you know of specials and how they may benefit you. This time I was able to call him, discuss what I was looking for, and he actually picked out my vehicle for me. It was ready to go when I got there. He is no hassles and willing to go the extra mile for you. I would strongly recommend to anyone working with Aaron.

Chris from Maineville

Jul 18, 2016

I was in the market for a Transit 250 ever since they came out. After scouring the internet for months, the one I wanted finally appeared. Meeting and dealing with Bryan was a pleasure. He was very knowledgeable and personable. I have no complaints and would highly recommend him to my family and friends. Did I mention he was awesome?

The Reeders

Jul 17, 2016

Everyone was extremely courteous, fun and very informative. It was obvious everyone wanted the best for us and not just out to make a sale. We all know sales are needed for everyone to support their families but this crew went above and beyond. Best customer service I have seen at a dealership.You guys rock!!

Emm1738

Jul 16, 2016

She is an amazing employee I recommend going to Kathy if it's your first time buy a new car she helped me every step of the way

HeatherWyatt16

Jul 14, 2016

I was recently in desperate need of a dependable car, so I stopped in to my local ford dealer to see what they had. I was met at the door with a friendly smiling face, and talked with Krista Wyatt. I had a set price limit and set range on payments. Krista worked with me to get a better than expected vehicle, with low miles at a great price! Niko McCllean and Greg Fiessinger made the experience as a first time, on my own car buyer easy and super helpful! The staff was excellent in customer service and went above and beyond my expectations! They even helped to get me financed for the vehicle my heart was set on! I was nervous about this experience but they provided a comfortable atmosphere and made this a great experience for me! I would recommend Lebanon Ford to any of my friends and family!

Schultz11

Jul 14, 2016

Working with Aaron was a great experience. I called Aaron and described what my requirements were for a vehicle, but was unsure of what exactly I wanted. Aaron invited me to the dealership and spent an entire afternoon taking me on test drives, explaining the different packages and walking up an down the lot. He was patient and willing to listen to me and always provide honest input and feedback. At the end of the day Aaron helped me walk away from Lebanon Ford feeling like I made the best decision. I would absolutely recommend Aaron to all my friends and family!

Tmoore1661

Jul 12, 2016

I have purchased at least six vehicles over the years from Kevin and have always had a great experience. I highly recommend Kevin and Lebanon FORD because of the professionalism, quality, and selection of vehicles at the dealership.

Goblue21

Jul 12, 2016

Brant made buying my new truck a great experience! I will definitely be going back to Lebanon ford first when I'm vehicle shopping ! Thank u very much for you easy ability to work with ! The finance people were very attentive and extremely fast as well . They had me in and out of there in leas than 25 mins. Thanks again I love my new truck !!

dvcod

Jul 11, 2016

Brant was a pleasure to deal with. He was very knowledgeable and very nice. I drove down from Columbus and would so it again. Sure wish they were closer. Very special people...thanks sooo much.

JaermaACDS

Jul 11, 2016

We've had nothing but exceptional service with Lebanon Ford!! This is our third vehicle we have purchased, and they have always made me feel comfortable, not pressured at all. They do whatever they can to help get you into the best vehicle! Charlie did great helping me to find a vehicle that suited all of my needs and more. I refer everyone I know looking for a vehicle to see the staff at Lebanon Ford first!

Nancy.ford fusion

Jul 11, 2016

Thank You Lebanon Ford and Christa for the wonderful experience in buying my new Ford Fusion! I HAVE WANTED ONE FOR TWO YEARS. July is my birthday and you made it happen!! All of you were wonderful and I sincerely LOVE my Ford.

Jim98

Jul 7, 2016

While searching for the truck I wanted I found one at Lebanon Ford. I contacted them and we started the dealing over emails because I live about 3 1/2 hours away in West Virginia. We came to an agreement by email for the truck they had and my trade in. I have traded out of state before but am always leary of someone I haven't dealt with. Everything went great, I had a pre-approved loan and they met the same terms as what I had and then with adding the extended warranty they were able to lower my interest rate another 1/4 percent. I worked with Krista and Jeremy. The lady (Jenny) that handled the financing was great and easy to work with, not like a lot of dealer financers trying to force extras on you.

John L.

Jul 7, 2016

Aaron made me feel very comfortable during the whole buying experience. I told him exactly what I was looking for and he found the right truck for me. He did not try to put me in a more expensive model which I really appreciated. I can't stand the high pressure sales approach. He is very knowledgeable about the vehicles he sells. Zack in finance was extremely helpful and fully explained the purchasing procedure. Thanks to both of you for a great truck buying experience! I will definitely be back.

chriscwatson

Jul 7, 2016

A year ago I heard that Ford was importing the Focus RS to the United States. I told Brant to let me know when he got ordering information on the car. In October he called me that he had the info. I ordered the car and it is now here. I have to wait on the Ford engineer to check the car out before I can take it home but that is OK. The car is awesome and if you want to see it it will be at the dealership for about a week, Brandt was great and made the sale easy. Josh told me about a new paint protection system that I am going to get and about future performance goodies that will be available. Jenny got me great financing. Thanks Brant! You are good salesman and a great friend.

Kirsti

Jul 6, 2016

We were referred to Frank by a friend and he was awesome. Frank was knowledge, he made the process fast and easy and answered all questions, even a few we had after the purchase of our new edge! Couldn't have asked for a better experience.

Leslie S.

Jul 6, 2016

Everyone was so helpful! Krista bent over backwards to make us feel comfortable and happy with our purchase of a 2010 GMC Terrain. I didn't feel pressured at all. Krista was knowledgeable and friendly the whole time we were there! She didn't get pushy when we left after the test drive and said we needed to come back the next day; she was very polite and accommodating. I will refer anyone I know who plans on buying a car (new or used) to Lebanon Ford...ask for Krista!!

Peggie King

Jul 6, 2016

I have purchased many vehicles from Aaron over the years. Each and every time, it has been a great experience. He is extremely knowledgeable and professional and makes the whole buying experience a great one. I will continue working with Lebanon Ford and Aaron for all future car/truck purchases!

jt0754

Jul 5, 2016

Wasn't quite sure what I wanted but Brant was very helpful and patient in answering all of my questions made the experience as painless as possible . being older and approaching retirement I was having sticker shock but managed to get through it .

ngiardina

Jul 5, 2016

I contacted Lebanon Ford and Frank to purchase a very specialized product, a supercharged Ford Mustang GT. I am in New Jersey and they are located in Ohio. This goes to show you how good they are at what they do. He made the ordering process very simple and pain-free. During the ordering process, he has been providing me with regular updates as to the status of my car's build.I don't think you can do much better than Lebanon Ford for your Ford Performance needs.

Andy

Jul 5, 2016

Super easy ordering process and a knowledgeable helpful guy. I cant wait to get this car when it arrives. Thanks and Highly recommend Frank Kudlac.

Dbecker6515

Jul 4, 2016

I was pretty set on what we wanted before we hit the dealership. Tom did a good job of pointing out the features of the KR and made the closing process smooth.

deatond

Jul 2, 2016

Kathy Wells did an exceptional job at getting us the deal we wanted for our new mustang. Her support team was awesome. Anyone wanting a great deal see Kathy Wells at Lebanon Ford.

ExplorerMom4192

Jul 2, 2016

Bryan Pence made the car buying experience quick and easy. Lebanon Ford is a great dealership! I would recommend both Bryan Pence and Lebabon Ford to anyone!

Fudgedog

Jul 2, 2016

I love that I got the car that I wanted without losing hours and hours of my life!! Krista knew what I wanted, what I wanted to spend, found it for me and let me decidea and the paperwork went QUICK!! Other places let me sit there dickering for 4 or more hours.

Jen Gorney

Jul 2, 2016

I am a single mom and when my reliable dodge magnum finally had to be put to rest I was at a lost as to what vehicle I wanted to replace it with. Being a single mom I was on a budget but didn't want to get a car that I also wasn't fully safe in.After weeks of researching and looking online I went to the Lebanon Ford dealership and spoke to Brant Benson. He did a fantastic job of going through my options and working with me and my budget. He even did a great job at helping me get to a monthly payment that was affordable when I live 30 mins away from the dealership. He sent me pictures and called me so I didn't have to keep coming to the dealership.Being a single mom I had to bring my 8 year old son with me for when I did go to the dealership. Everyone was super friendly to him even when he set up camp with the ipad against the wall. They offered him drinks and snacks. It made my visits less stressful.Josh Hipp also did a great job at going over the accessories and how much they would add to my monthly cost. Got me some all weather mats, a cargo mat for the back, and a auto car starter all added on for only $15 extra a month :) I thought that it was pretty sweet that they had workers that were designated directly to teaching people about the technology in their new vehicle. Jacob Hoying went through all the bells and whistles that were installed in my Escape. He was very smart and polite.I've had my 2017 Ford Escape SE for two days now and I'm so happy. It's perfect. #blackonblackonblack#nomorestress

Jim and Sunday

Jul 2, 2016

Our salesman Tim and his trainee Bruce were great to work with, we never felt pressured in any way and they were very kind and considerate of what our needs were. Our finance manager Zach also did not pressure us into buying extended warranties and even saved us some last minute money. Our whole experience was great, We will use and recommend Lebanon Ford in the future.

mustangsrule

Jul 2, 2016

We worked with Charlie Lutmer, he was able to locate THE car we were looking for at a great price and was very timely. He was able to answer EVERY question that we had and the communication was absolutely perfect. He let us know he was there if we needed him without being pushy. I would definitely go back to this dealership to purchase another vehicle.

Pugs bug

Jul 2, 2016

Our family has purchased five cars from the best car dealer we know, Kathy Wells! Kathy is a fantastic listener and her focus is always find the best car at the best value. We are looking once again and wouldn't consider talking to anyone but Kathy. I highly recommend Kathy and Lebanon Ford to everyone I know.

Soccermom15

Jul 2, 2016

I had a wonderful experience at Lebanon Ford. I was at the end of my lease on a suv that I loved. However my growing family needing something more fitting for our needs. I decided on a mini van..... A choice I wasn't too sure about, but loved all the features! I have to say it was a great decision! I love my van! A big thank you to Jeremy and all involved with the process of my purchase! The transaction went very smooth and their was no pressure at all during my visit! I will definitely be returning in the future!!!

tom200

Jun 30, 2016

I want to thank Bryan Hoying for helping me buy my truck . He knew what I was looking for and is very easy to work with. This was my 3rd vehicle to buy from Bryan and I would recommend him to everyone. Also the dealership was a pleasure to work with again thanks Lebanon ford and BryanTom

trucker367

Jun 30, 2016

I have purchased numerous vehicles for both personal and business use at Lebanon Ford and have always gotten an excellent deal on excellent vehicles. I have used their service department many times and always been satisfied. Great experience all around!!

carguy

Jun 30, 2016

Im not much on giving out reviews.However my salesman Frank Kudlac was the best salesman I ever met.Very helpful and went out of his way to make things work for me.There was a little mix up,but was taken care of quickly.I believe the whole staff go out of their way to make buying or up grading you car to your specks a breeze.Thanks again Frank.

Jessica Barnett

Jun 30, 2016

Everyone here is so nice and attentive. Jeremy made me feel comfortable and answered any question I had. He was very patient with me and friendly. Im pretty pleased with my purchase today!

jimm513

Jun 30, 2016

I did my research and product selection on line and then went to Lebanon Ford because they were the closest dealer with a truck that met my requirements. When I got there, I looked over the truck without being hassled and when it was time to test drive, I went inside and was introduced to Tom. He quickly got the preparations in place to take the vehicle out on the road. Before we left the dealership I had many questions about all the different technology and systems on the truck. Tom patiently, professionally and accurately answered all my questions and gave me more in depth explanations of things that I didn't know enough to ask about.I liked the truck and the actual purchase process was quick professional and had none of the stress and conflict that is often associated with buying a vehicle.I was very happy with the whole experience and with Tom's excellent care and consideration. I would highly recommend Lebanon Ford and Tom to anyone who is interested in purchasing a new vehicle.

Keaveland

Jun 30, 2016

I blew a gasket on my 99' F150. I called Bryan Hoying and within a few hours I was driving off the lot in exactly what I was looking for. The service was outstanding, I left feeling as if I got a great deal and look forward to going back for my next vehicle. Thanks Brian!!!

Kyott02

Jun 30, 2016

From the start Lebanon Ford made you feel at home with their welcoming environment. Jeremy was our sales rep and was excellent. Truly felt that Lebanon Ford wants what's best for their customers. From the top down you knew that the Lebanon Ford family really cares.

Nancy

Jun 30, 2016

Bryan hoying and Niko were great. They worked all day to try to get me in a car and after a very long 3 days I got a new car. Thanks for Lola 2.0

Kingtino

Jun 29, 2016

So 12hr's later I still have this huge smile on my face as if I just won the Powerball! Lebanon Ford and Charlie Watson gave me the opportunity to own a piece of Ford Racing history and I jumped all over it! I ordered and bought a new '17 GT350 and to say it's amazing would be cutting it short. I shopped this car here locally trying to get the best price and every dealer I talked to wanted a crazy mark-up over sticker. LFP had a mark-up also but it wasn't anywhere near the competitors!Between myself, people I work with and the company I work for we have purchased 15 cars from LF in the last year and every experience has been excellent. If your shopping for a new Ford or even a quality used car please give these people a call they won't disappoint!

mchance47

Jun 29, 2016

This was one of the very best car buying experiences of my life. Our salesperson, Bryan Pence, knew absolutely everything about the F150 we were interested in. He was honest, personable, applied no pressure, and made sure all our questions, concerns, and alternatives were addressed. Riley McLaughlin provided a comprehensive, easy-to-understand, guided tour of the truck's user technologies. Bryan even offered to personally deliver the truck when our time at the dealer was running short. Even the owner of the dealership was on the floor and available for questions. What more could a customer ask? Thanks to Bryan and Riley, Lebanon Ford will receive our business and our referrals from this point forward.

Reddick15

Jun 29, 2016

Bryan Hoying was very attentive to our needs and what we looking for in our new truck. We will be recommending him along with Lebanon Ford to all of our family and friends.

Austin1202

Jun 29, 2016

My husband and I were $5,000 in the negative on our trade in and had to make some adjustments on the vehicle we were originally searching for. Brant made this an easy transition and helped us find the best vehicle for the money we wanted to spend. So happy with our decision and so happy that we came to Lebanon Ford to buy with Brant!

darkoverlord

Jun 29, 2016

Lebanon Ford treated me so well, I got on an airplane and flew there from out of state, then drove 800 miles home with my new F350 Super-Duty. My salesman even picked me up at the airport, even though he had to wait about 3 hours because of a delayed flight. Service above and beyond.

gary-patti

Jun 29, 2016

WORKING WITH BRYAN HOYING WAS A PLEASURE. BRYAN'S EXPERTISE AND KNOWLEDGE OF THE EDGE SPORT WE PURCHASED WAS EXCEPTIONAL! HE WAS VERY PERSONABLE,POLITE,AND NEVER FELT WE WERE UNDER PRESSURE TO MAKE ANY DECISIONS. THE TRANSITION WENT VERY SMOOTHLY,WITH NO SURPRISES. WE WOULD HIGHLY RECOMMEND BRYAN AND LEBANON FORD TO OUR FRIENDS AND FAMILY.ALSO WOULD LIKE TO COMMEND JACOB HOYING (TECH SPECIALIST)FOR ASSISTING US WITH ALL OUR QUESTIONS, AND BEING SO PATIENT.

Gary35

Jun 29, 2016

Krista was informative and willing to look through all the cars my wife wanted to look at. She never acted frustrated with going and getting more keys. We never felt like we were bothering her. She had a heart felt smile on her face from the time we walked until we left with our new Explorer. I would recommend her and the Lebanon Ford dealership to anyone looking for a hassle free and honest buying experience.

buckeyebid.com

Jun 28, 2016

Charlie had an unbelievable amount of product knowledge about the vehicle and located the truck I wanted. Within 24 hours he had my new truck on his lot. He went above and beyond for everything I asked for. He also set up financing. And suggested I purchase an extended warranty and I have never purchased an extended warranty on any vehicle before. After Charlie explained the features and benefits of the warranty I was convinced of the value of the warranty and the value that my sales person Charlie Lutmer brought to this transaction.I have never had such an enjoyable experience purchasing a new vehicle like this from start to finish!

lancebradstreet

Jun 28, 2016

My wife and I are very inexperienced car shoppers and honestly, usually find the experience overwhelming, but that was not the case working with Brant Benson at Lebanon Ford. In past experience we felt that our inexperience was preyed upon, but working with Brant was a whole new experience. Brant was able to not only show us the cars we were interested in, but also educate us on the different models, features, and give us an education on the overall car buying experience. If you are even considering purchasing a car go see Brant, start the conversation with him, you won't be disappointed!

Shawn Latta

Jun 28, 2016

From the initial handshake to the final drive off the lot, Kathy Wells was the most knowledgeable Specialist I have encountered. She was up front, honest and giving of her time. The entire car buying experience was fast, easy and painless. I would definitely buy from Lebanon Ford again!

Cox,Lisa623

Jun 27, 2016

From the time I walked in the door till the time I left, each and everyone I encountered was super nice and extremely helpful. Great place to buy a car.

Experienced Vehicle Shopper

Jun 27, 2016

I live 5 miles from a very large Ford dealership and have attempted to purchase a vehicle there at least five times. Each time ended in frustration. When I am ready to drop $40-$50K on a truck, I don't want o be treated like one of the herd, feeling like just another number for the salesperson to hit whatever sales goal has been established for them.Lebanon Ford, and Tom Nickell in particular, make me feel like I am the only person on the planet they are working with, even when the showroom and lot are busy. I have been in sale, sales management, and executive sales management for over 25 years and not only know, but appreciate when I am working with a Pro.If I were hiring today, I would peg Tom as a target for recruitment because he genuinely works to understand what his client needs, their particular situation, and what solution (vehicle) is perfect for them. He is consultative, calm, informative, and professional.If you are looking to purchase a vehicle and the Ford brand is on your short list (it should be at the top), make an appointment with tom at Lebanon Ford. You will be extremely impressed with the quality and professionalism you will encounter.Thank you Tom and Lebanon Ford for a truly wonderful investment experience!

Lauren_crider

Jun 27, 2016

Me & my husband went to Lebanon Ford just to browse not really knowing what we could even afford. Jeremy met us with a smile & listened to what we both wanted & took his time helping us pick out the best fit for us. The process was smooth & easy & we left with a beautiful 2016 Ford Fusion. We couldn't have done it without Jeremy!

Pamala66

Jun 26, 2016

I picked a ordinary day to travel all the car lots on Columbus Ave. I was just looking as I had a leased vehicle still in my hands. Jeremy was able to help me out with some information on an early return of my leased vehicle opening the doors for me to considering buying sooner. Little did he know that his calm cool way of just having a conversation with me, gave me many signs to purchase for him. I had just said a prayer before pulling into the lot as I was overwhelmed at the commitment and decision of it all. It was the smoothest and most comfortable experience I had ever had from the meeting of him and his staff to the text drive to the hand shake in the end. There was no pushy sales but rather a true concern that I was taken care of in all areas such as a bumper to bumper service warranty tweaked for my affordability. Most importantly I love the car that I chose! Thank you Jeremy for sharing part of your story with me about your life. I wish you the best in years to come!

Payne Family

Jun 26, 2016

Tim has sold us more than one vehicle, gives you all of your options and answers any questions you have. We felt very comfortable with all of the employees here. Another great car buying experience with Tim.

Stephanie McDonough

Jun 26, 2016

Brant Benson and Russell Merten were very helpful with my purchase of a new car. Couldn't have ask for better service. Wyatt was great helping me to learn all the gadgets. Jennifer in finance was also great.Will recommend to others

amzeedyk

Jun 26, 2016

I already knew what I wanted, I just needed the dealership to make it happen & they did! The salesman was absolutely awesome & the tech guy was a great addition. I was purchasing this car for my college bound daughter, I needed something safe, easy to maintain, not too fancy, & within my budget. They even let me borrow a big red bow since this was a surprise, that's pretty awesome service! Thank u Lebanon Ford! The smile on my daughters face was priceless!

jhaeufle

Jun 23, 2016

We came to Lebanon Ford looking for a small car for my son to drive back and forth to college. Bryan was great he answered all of our questions and didn't pressure us at all. The car was extremely clean. I would definately recommend Bryan to others and even come back to see him if we were looking for a car in the future!

Kmoore2196

Jun 22, 2016

Tim was great to work worth and made purchasing our new car quick and easy! Even had a few laughs while we were at it! :)

KWeizman

Jun 22, 2016

We communicated with Tim what we were looking for before we came in and I was in and out with a new car with only 3.5 hours total! Papers signed and everything!

Lori B.

Jun 22, 2016

We are repeat customers and had no doubt in the Lebanon Ford team. Tim is a very good listener & used his experience to provide us with quality customer service. He made the purchasing experience painless & we are very satisfied with our purchase.

ryan.c.hall

Jun 22, 2016

Tim hit the nail on the head when it came to picking out the car I needed to down size to. recommend him to anyone.

sbenne10

Jun 22, 2016

Sales is such a difficult field particularly in the current US economy and I have to give Brian Hoying of Lebanon Ford 5 stars for his hard work and invaluable assistance in getting my 17 year old daughter her first car: a Focus SE and its a beaut. There's scarcely a day that goes by that she doesn't comment that she loves her car. Cloth interior (that a was a tough find at all the dealerships my wife and I visited w/our daughter), sunroof, excellent clear coat finish (also a hard find), etc. Mr. Hoying worked tirelessly (in my opinion) to find a car within our budget, and he did it over time; not a whiff of a proverbial "hard-sell", or "it may not last". (I thank God that particular car didn't sell, and that we were able to work a deposit and procure the vehicle: the price on the car had come down--my daughter noticed--visiting the Lebanon Ford website a week or so following one of our visits.) Nonetheless, my family and I are very thankful to have found a good deal on a darn fine car.Thanks so much because we'd spent a lot of time searching for the right car. Daughter's first car is an investment and a relief. Thanks Brian! (a home run!)

zipper

Jun 22, 2016

Drove 70 miles to Lebanon to look at truck. Bryan Pence met us, showed us the truck, no fancy salesmanship, just honest discussion. When f illing out paper work, it was done in just a few minutes, no effort to sell us that options that we would not need or want. Bryan is the kind of salesman every dealership should have, because of his honesty and forthrightness. Whenever we are ready to buy another car, we will gladly drive the 140 mile round trip to Lebanon Ford.

Carbuyee

Jun 21, 2016

Tim F. Was great to work with. He was very knowledgable about the product, easy to get a hold of and quick to respond. I will definitely recommend Tim and Lebanon Ford!

Electra

Jun 21, 2016

Freeda, thank you so much for finding my 2016 Edge...I love it. It was a pleasure working with you and I will certainly send folks your way that may be in the market for a new vehicle.

Hill,Mark1

Jun 21, 2016

Matt made the entire process very easy. This was my second time buying a car at Lebanon Ford. Great car, Great experience. Very happy with the deal I received.

KJMO

Jun 21, 2016

Pleasure working with Lebanon Ford's team. Tim Flanagan was very helpful and accommodating. I am very happy with my vehicle and the quick/easy processes.

Meggrabes

Jun 21, 2016

Test drove a vehicle with a very personable employee which later turned into a deal essentially with the entire dealer. Everyone was great and focused on what was needed in the deal. Excellent dealership with very personable employees.

Patricia Cozby

Jun 21, 2016

Tim Flanagan was a joy to deal with. We had a great experience and he was so accommodating to our needs. WE are LOVING our new Edge and will more than likely make the trek back to Lebanon Ford for our next purchase...even though we will be living in Columbus! Thanks so much to Tim and everyone at Lebanon Ford for such a wonderful experience! Regards,Patti and Steve Cozby

Allisonr

Jun 20, 2016

Just left there with my new purchase and I am very pleased with the dealership. Tom was very helpful and answered any questions that I had. It's been awhile since I've purchased a car and Tom made it a lot easier. Thank you

Evan Dunkelman

Jun 20, 2016

The staff at Lebanon Ford were courteous and knowledgeable. Tim was attentive and helped me explore my options so I could make the right choice on my new vehicle.

Fusion

Jun 20, 2016

We had an awesome experience today leasing our first car. Jeremy was there to answer a ton of questions and expressed patience throughout the whole process. I would recommend him to family and friends!

Jeff_freeman0701atyahoo.com

Jun 19, 2016

Krista was great. No pressure, just honesty. Simply put, she and the others at Lebanon Ford made purchasing my new 2016 Mustang a pleasant experience!

HReviewer

Jun 15, 2016

Brant didn't pressure me or overwhelm me during my first car purchase and made it an enjoyable experience. He was down to earth, respectful, and hardworking.

Mmmiller0811

Jun 14, 2016

Brant was extremely helpful in finding the vehicle I wanted. He made sure I was comfortable with my decision is wasn't the typical "pushy" salesman. Great experience overall!

Srp6911

Jun 14, 2016

By far the best dealership and employees I've ever done business with! I drove 10 hours to pick up my Mustang and every mile was worth it! Honestly wouldn't change a thing about my experience. Thanks again Bryan and all the guys!

Dave B

Jun 11, 2016

Great experience everyone was friendly and helpful towards any questions I had with all your staff their at Lebanon Ford. Will consider anyone to come and checkout Lebanin Ford

happycustomer

Jun 10, 2016

My first experience with Bryon Hoying was leasing a 2014 Fusion and Bryon was most helpful to me, explaining all the options I had. My lease recently expired and I decided to buy instead of lease. Bryon once again helped me through the process of finding the 2016 Fusion for me. He is very helpful and patient when asked questions, and very professional. I plan on keeping this car for a while, but when I am ready to trade it in, I will definitely go to Bryon Hoying. He stays with you from beginning to end and never once pressured me into anything. I also would like to thank Jacob Hoying for helping me with the technical aspects of the car. He was extremely helpful.

Ksttwins

Jun 9, 2016

Want to send Kevin a big Thank you for helping us find the right car to fit our needs. He spent ours with us to make sure we got the car we wanted. Thanks again Kevin and team!!!!

Spyder05

Jun 9, 2016

I flew to Ohio from New York just to do business with Bryan at Lebanon Ford. The deal was unbeatable and the customer service was top notch, and it still is. I will definitely be going here for future purchases.

kim kirby

Jun 8, 2016

It was the red carpet for me when Charlie Lutmer shook my hand and welcomed me to Lebanon Ford. From start to finish I told Charlie what I wanted and he delivered me hassle free my first new Ford Fusion!. Talk about excellent service & knowledge Charlie Lutmer at Lebanon Ford was my guy!....I love my Fusion!

Jerome M.

Jun 6, 2016

Great people to work with! All of them from Sales (Aaron), Finance (Jenny!!) and Josh Hipp (Excellant on Lift Trucks!). I was told about how good the people were from a friend! Had to see for myself! He was right!! GREAT PEOPLE & Dealership!!! Jerome M.P.S. Josh, thanks for the "Bling" on my truck! What Arnold said? "I'll be back!!"Make sure your "work dad" sees this!!!!

Tara314

Jun 6, 2016

An exceptional dealership experience by far! I have three small children, so I was worried about spending hours at a dealership. Charlie made this car buying experience totally painless. He is very kind and helpful! He took the time to "get the ball rolling" for us before we even arrived. He had everything ready and waiting the second we got there. He had the cars we were interested in already pulled up front for viewing. He took the time to thoroughly explain all of our options... EVEN including the kids! He totally made them feel like they were part of this too!!! I am extremely pleased with our experience with Charlie and the entire Staff at Lebanon Ford!! I would not hesitate to recommend Charlie to my family and friends! This will be our definite go to Dealership in the future!Thank you, Charlie!Read Less

sherose77

Jun 3, 2016

I arrived at Lebanon ford very frustrated and tired. Ready to throw in the towel. My best friend and I had been out all day looking and with no luck. All of the other sales men and women I had ran into that day had blown me off when I told them the price range and payment range I wanted to stay in.Jeremy approached me and noticed right away that I was obviously in distress. His exact words were.."You look really tired and frustrated. " I explained my situation and he got to work right away. His personality was the best I had came across the entire day. Actually in all my history of buying vehicles, he has been the BEST! His strategy was on point at narrowing down what I wanted, what I didn't want in a truck. I was also greeted by the dealership manager, Niko. This was a first for me. I had never been greeted by a manager at a dealership. I was impressed. I have never felt so welcomed and made to feel important. I was a hot mess that day. Hair was a wreck, makeup had melted off of my face due to the hot Temps that day. But, they never treated me less than royalty. I'm very satisfied with the whole experience. I will be back to see Jeremy and the rest of the gang at Lebanon ford for my next purchase! Jenny was amazing as well! Awesome personality! Riley, the tech man was great too. I've had to call him a few times since the purchase and I'm sure I'll be calling again.

teh3n8

Jun 3, 2016

First time buying from Lebanon ford. Aaron did a great job of explaining and helping with everyting. Would definitely buy here again. Thanks for all the help.

Ayouk32

Jun 3, 2016

Great experience buying my Fusion from Charlie Watson. He was extremely helpful and really solved an enormous problem I had with a lease from another dealership. I will definitely buy every vehicle from him and Lebanon Ford in the future. A car dealership that actually cares about their customers!

PFS2016

Jun 3, 2016

Quite simply, a pleasurable buying experience! Kathy and her team made it easy. I am no novice to car buying, and I get bored/irritated quickly with sales people who aren't attentive, play games or make it feel as though they are doing ME a favor. Kathy was simply professional and treated me like I wanted to be treated when buying a new vehicle. HIGHLY recommended!

Horsegal

Jun 2, 2016

Kathy was very patient as I stopped in a couple of times a year for a couple years helping me. When the time was right for a new purchase she found just what I was looking for. Zack was a pro at putting the package all together. Josh was there to help choose the correct accessories. Lebanon ford is there to help without being pushy. Charlie Luther stepped in to help when I stopped in .

Randi Michna

Jun 2, 2016

As always, Kevin made the experience easy and exciting. Zack was super down to earth and made everything make sense! Lebanon Ford is the place to go!

JeepGuy

Jun 1, 2016

Charlie met my expectations plus took it to the next level. You don't find this kind of customer service to often. He is very genuine, honest and very detailed. He did everything that he had promised. The dealership is lucky to have him. He would excel in any profession of his choosing.

sarah 456

May 31, 2016

I am very pleased to have met Tim,as my salesperson , He was a pleasure to work with, while buying my new escape. He was very informative about the ford escape. Thank You Tim , Sarah n Joe

Steve50

May 31, 2016

My son just purchased his first new car from lebanon ford and we couldn't be more satisfied . The staff was very helpful and professional and went out of their way to make sure we were treated as a valued customers. Aaron and Zach did an outstanding job once again!

CharltonFocus94

May 31, 2016

Everything you want service wise when seeking purchase of a vehicle! Highly recommend this dealership! Everyone is always friendly and eager to help and straightforward about everything. I felt like I could invest my trust and time with all the salesmen that helped me purchase my first vehicle. I will most definitely be returning to Lebanon Ford again in the future when the time comes to buy a new vehicle!

Ohgurl

May 30, 2016

I am very happy and pleased with this Lebanon Ford Team! I came to buy a car from them because my Dad trusted them. He was there with me today in spirit and I am blessed. Tom was friendly and professional. I typically don't like car sales people but he pretty good man. Thanks Tom for all your help and honesty.

Hippie47

May 26, 2016

This is the second car I've purchased from Lebanon Ford. It's always a pleasure to deal with Brant Benson, he is personable, honest, and knowledgeable about inventory. If what you want isn't on the lot he will find it for you. He is a real asset to the dealership. Wouldn't buy a car anywhere else or deal with anyone but Brant. Top notch!

ldss3sang

May 26, 2016

Dealer was honest and upfront. I recommend this place to anyone buying a car. Everyone is kind and the place has friendly environment. I enjoyed with their service.

Mariske19

May 26, 2016

Bryan was great to work with. He was very friendly, helpful and willing to show you all options and prices. He genuinely wanted what was best for you.

Oshanaynay

May 26, 2016

Tim made my buying experience the easiest thing I've ever done! He was knowledgeable, helpful, kind and smart. I know I wasn't the easiest customer given my credit and the options I wanted, but he made everything very easy for me. I will gladly recommend Tim to anyone who asks and even those who don't ask!

cplucky13

May 26, 2016

Bought my fourth car from Brant and he is always fair and honest. Wouldn't want to deal with anyone else. I will definitely go back to him in the future.

Gary Ely

May 26, 2016

Very pleased with my purchase, Tim Flanagan gave me great service and had even called and checked on me months later. I can only hope my future car buying experiences are exactly like this one.

Ibleedblue

May 25, 2016

Tim was honest and upfront I would recommend him to anyone buying a new vehicle.Friendly environment and a great benefit is the Roush partnership with there performance upgrades.

Jack Rhodus

May 25, 2016

Truck taken in for factory recall,I picked vehickle up and returned home to find they had left Breaker Box cover and kick panel on passenger side on the floor.I returned to service ,they apologized and I went on my way,I know they are growing and they meant well. " Bless Their Heart

jasmine1993

May 25, 2016

This was a very emotional yet exciting experience I had and Jenny made my experience enjoyable and pleasant. What took three hours turned out to be an amazing experience for me and my 11 year old daughter Jaya. I experienced first hand that you all really do put the customer needs and concerns first. Jenny made numerous calls to get me the right loan and remembered every bit of information I had discussed with her over the phone. She made sure that price was affordable and no questions was ignored and I was treated with dignity and respect by the entire company. I have told everyone I know and meet about my experience and many have said that when the purchase their next vehicle they will come to you all. Thanks so much. Also it really helps knowing that Jenny understood my concerns from a woman's perspective. Also Kathy Wells and Zack Funkouser were also part of my wonderful purchase experience. My daughter and I was made to feel very comfortable I didn't feel pressured and I feel as if all three worked very hard to get me the care and the payment I could afford.

Markevin1169

May 24, 2016

Both my mom an myself bought vehicles the same day from Brant. One of the best experiences I have ever had buying a new vehicle. He stayed on top of things and kept the ball rolling. Two vehicles in just three hours. Gotta love it.

mjones73447838

May 23, 2016

My husband bought a 2015 Ford Explorer back August of 2014 with Brant Benson at Lebanon Ford, we had wonderful experience . And now her I am today in need of a new car & there was no dought in my mind that Brant was the person that I was going to deal with. We went in & test drove 3 different cars & had Brant order a car. Not even 1 business day Brant had the car at the dealership & I was driving away with a 2016 Ford Fiesta SE Sedan. Thank you so very much Brant for making me feel like the most important person there.

Brenda McGregor

May 23, 2016

My husband and I just went to test drive a Ford Edge. Kathy Wells met us at the door with a big smile and can I help you, She answered all our questions and before I knew it we left the lot with my (new to me) 2013 Ford Explorer. It happened to be a one owner that she sold to him in the first place. So she was very knowledgeable about the car. My husband said it was the easiest deal he had every done when buying a car. Great people!

Scott

May 23, 2016

This is my 3rd truck purchased from Lebanon Ford and all my deals have been fair and trade in values have been consistent with true car etc.

Dorsey

May 20, 2016

My 2012 Fusion was totaled in an accident & I wanted another Fusion. Jeremy took my bad circumstance & made me a very happy customer. THANK YOU!

Robcruz86

May 19, 2016

My wife & I had a fantastic buying experience at Lebanon Ford. Tom was fantastic. Tom worked with us to find exactly what we were looking for. Then helped us put together the pricing and financing that made the deal work for us. We will return to do business with him in the future. Thanks for making the buying process simple and easy.

Rob F.

May 18, 2016

I just bought a great pre-owned Ford Escape from Aaron and I wanted to share how fantastic the experience was from start to finish. I had very specific (and limited) parameters for my purchase, and my budget was not one to get much attention. Aaron took the time to understand my situation and what I was looking for, and proactively communicated with me as things came his way. I was continuously impressed with how responsive he was, and when the Escape was an option, I felt completely comfortable working with Aaron. The whole process was smooth, including the others on Aaron's team, and I left with a great feeling. He earned my trust and my future business by his knowledge and professionalism. Thanks Aaron!!!

Tony Rottinghaus

May 17, 2016

Working with Aaron made this a great experience. Aaron was way to talk to, asked all the right questions and was incredibly knowledgeable. I will definitely buy from Aaron again.

gxgwhite

May 17, 2016

The folks at Lebanon Ford are the REAL DEAL .They are very good at there respective job's. From the service to sales to the performance guy's to finance and the owner. BEST CAR BUYING EVER....Thank You very much Greg & Glenda White

Jflomofo01

May 16, 2016

Matt was very helpful and wasn't pushy or deceiving like many other salespeople I've worked with. He was just a regular kind of person, and with that kind of personality, it went a long way. We ended up making a purchase. There was no big deal in letting us take the vehicle home overnight for a test drive, and there was no problem when we requested a carfax. We were even given a full tank of gas when we picked the vehicle up to take home overnight!

Roush F150

May 16, 2016

I am always leery dealing with any online dealership, but Lebanon Ford is the real deal! Having recently come into internet "fame" with the 727HP mustang I wasn't sure what to expect driving onto their lot, but it seems to me they are absolutely living up to the hype. The entire staff was professional and courteous. My sales person Jeremy was actually involved in an accident on his way into work the day I traveled up, but was still able to limp in and close the deal (that's dedication). The finance department was backed up, but once we made it into the office Jenny was super nice and made light conversation that made the tedious paperwork almost enjoyable. Their performance specialist Josh obviously enjoyed his job and did a great job going over the Roush extra's added to my F-150. The tech specialist Noah that went over the features on my truck was also extremely nice.Overall a great dealership full of great people! I personally would, and have already recommended to others!

stearjet

May 15, 2016

This was my second new purchase from Charlie Watson at Lebanon Ford in the past two years. Charlie brings enthusiasm, passion, knowledge and most importantly, honesty to the sales process. No games or gimmicks, just an honest deal from a guy who enjoys what he does!Jenny Southward handled the financing as a true professional. Knowledge, efficiency and a pleasant, patient disposition made the financial transaction easy!

tgauden

May 14, 2016

Kathy helped me out tremendously, I went online and searched for lifted trucks and I found Lebanon Ford. I saw a few lifted trucks I like so I filled out my trade info and with in a day I received a call from Kathy, she is great, so I scheduled an appointment to test drive a F250 loved it, but I chose a Lifted F150 instead, she handled the deal like a true professional. I never thought I would own a ford as I always had Chevy's, but I love my F150. Between Kathy and Russell you 2 did an awesome job at making me feel at ease in my new truck purchase I thank you for making me part of the Lebanon Ford Family. P.S. there was several others that deserve kudos as well, but I will put it this way you all were awesome

Dean Putnam

May 12, 2016

I live in Texas and found an awesome deal on the internet. called to verify and got Bryan. gave him my info and he called back within 30 minutes, and we had a deal. Very professional and will be buying from this guy again.

GHoward

May 12, 2016

Absolutely loved my visit to the dealership the other day. Brant knew exactly what kind of car I was looking for, and presented them, along with his own knowledge of them.I felt very taken care of the entire time I was there. So much so that when I realized my key-fob wasn't working, (the next day,) Brant still dropped everything to see that I was satisfied!!

Myford123

May 12, 2016

I have always been a Chevy guy because all the Ford dealerships within 50 miles are all high pressure. Finally I found Lebanon ford. So, for the first time in 20 years I am now driving a New Ford. Kathy Wells put up with me really well. She really went out of her way to make sure I got the car I wanted and the payment I wanted. Jenny in financing is also really nice to talk with. Really good people here!! Lebanon Ford is:F ords O nly R eal D ealership

robin lawson.

May 11, 2016

Tom NICKEL matched me to the perfect vehicle. Traded from LIBERTY to FORD F150 and I am thrilled really appreciate the time taken to listen to my needs and wants in this match up.

Sambo6

May 11, 2016

The salesmanship was excellent along With the dealer ship.we drove 45 minutes the dealership and hot taken care of and in a very quick fashion i will recommend Charlie and the dealership to my friends thanks again charlie

arlane11

May 9, 2016

Jeremy & Zack were awesome. My boyfriend and I came to Lebanon Ford with a set list of questions, and they had the answers. Our car had been having some issues for quite a while but we weren't expecting to have to purchase a car this soon. With our credit not being the best in the world, we didn't have as many options with other dealerships, but Jeremy made sure we walked out with a car. The process was quick & painless- and we walked out with a 2015 Nissan Altima. We will definitely be returning to Lebanon Ford for our next car purchase, and you should too!

Braden

May 9, 2016

Couldn't have asked for a better team to buy a car from. Helpful every step of the way. Didn't matter if it was an email, text, or phone call I always got a reply!!

Happy Happy Happy!

May 9, 2016

My wife and I were looking to but a new SUV, shopped & test drove many makes and models. Lebanon Ford had many to choose from and we settled for the Platinum Explorer Charlie made this car buying experience a NO pressure, worry and hassle-free as we have have ever experienced. He was very friendly, personal, and knowledgeable about Ford products. He's an excellent communicator and made this a simple and easy process! The other staff members we met were all top notch professionals, but Charlie was the one that sealed the deal! A fair and honest price was negotiated as we closed the deal, as we were quite pleased with the results. We are looking forward to enjoying our new Explorer for many years to come!

jamesnawrocki

May 7, 2016

I saw the add for 727hp and was hooked. I started looking locally in Chicago online and the responses from local dealers were horrible. So I decided for give it a shot and reached out to Lebanon Ford via email. Josh and Charlie got right back to me. I told them what I was looking for and the build of the car before they did their magic and they put together full pricing and finance options. I selected the car, called up and put a deposit in, they built it and I picked it up. The service was second to non. I was picked up at the airport, greeting by nearly everyone at the dealership and introduced to my new 670hp beast that was center stage in the showroom. I signed some papers and was on my way. It was a pretty amazing experience. Everyone on the team at Lebanon is great. I even go to meet the mad scientist in the shop that's putting out the 670hp and 727hp beasts every week!!

Meadows2395

May 6, 2016

Brant and his team were very helpful. They made my purchase quick and painless. Genuine and honest! Buy your next vehicle here. You won't be diaapointed.

STEPDADTRAV84

May 6, 2016

I contacted Kathy while doing research for a new car and ended up setting up a test drive. Kathy was incredibly courteous and helpful. She was eager to please and quick to offer assistance to make sure my needs were met.I ended up buying a car of a different brand from a different dealer before we could have our test drive, but I'm confident that my satisfaction with the dealership and Kathy herself would not have diminished in the slightest. In fact, my wife will be in the market for a new vehicle in the near future and Kathy at Lebanon Ford will be my first stop

Steve

May 6, 2016

I recently purchased my first Ford from Lebanon Ford, and my experience was excellent. The sales guy, Aaron Funkhouser, was easy to work with, and provided the right amount of interaction throughout the process--enough contact to let me know what was happening, never so much as to be a nuisance. Financing with Zack was straightforward. I expect that future dealings with the service department will be just as good. Steve

Bob and Penny

May 4, 2016

We looked for a used Ford Flex and got the best value at Lebanon. No pressure, hidden fees, just a great all around experience from our sales person Charlie Lutmer , to the finance person Jenny Southard to Riley, who showed us how to use the electronics!

kevin2016

May 4, 2016

Charlie and Josh did an exceptional job! I couldn't ask for more. They took the time to find exactly what I was looking for and made the entire experience relaxed and care free. I will definitely recommend this dealership to anyone looking for a new vehicle!

Doziack

May 3, 2016

Charlie and Josh did a wonderful job! Couldn't ask for a better overall experience. I would definitely recommend this dealership to anybody looking to buy a car!

Dutch3r

May 3, 2016

Can't say enough about my sales rep Aaron & Finace rep Zach and service department John . They have made our several purchases flawless! They ALWAYS go out of their way to make the deal seamless! Lebanon Ford ROCKS!

Cameron Adkins

May 2, 2016

We told Russell what we wanted and he made it happen, quick ! Have been buying new cars for 25 years and this was the easiest, no hassle purchase to date. Thank You

Debbie

May 2, 2016

Aaron was a wonderful. Not only did he give me a good price on the car I wanted but was able to get me better financing than I was getting from my Credit Union. Great people to work with! Jenny made the Financing piece a breeze making it easy to understand and helping me out with an extended warranty!

Martha Peters

May 2, 2016

While I at Lebanon Ford getting an oil change on my old Explorer, I mentioned to John Nowicki, my Service Advisor, that I was thinking about looking for a used Ford. He introduced me to Freeda Floyd, who is fun and very knowledgeable about cars. She listened to what I was looking for, and when it came in, called me! It was as easy as that. I could not be happier.Thanks Freeda and Lebanon Ford

Ohiobound16

May 1, 2016

I was referred to Charlie by his brother through a friend.Glad that I went and saw him. He took the time to understand our needs and get us looking at the right trucks to fill the requirements. It didn't take long for us to decide on the right vehicle and once we did, the rest of the buying process went very quickly.We dealt with Zack for the financing portion and he was also great. No pressure tactics on buying additional service items, warranties or accessories that we didn't need.I will be returning t this dealer for regular vehicle service also.Well done Lebanon Ford !

geezer1010

May 1, 2016

This is the third vehicle we have purchased from Aaron, and the seventh overall from this dealership. Aaron is a consummate sales representative. He knows his products at an expert level and takes the time to learn about his customers as well. He has never failed to honor any commitment he has made while providing a fair, honest, and transparent sales atmosphere. After all of our transactions, we have nothing but good things to say about both Aaron, and Lebanon Ford.

Christopher Wilson

Apr 29, 2016

Car buying can be a stressful activity but the whole staff at Lebanon Ford really work hard to make your car buying experience a joy. I've never worked with a more professional dealership than these guys, and gals. They really do stand out above any dealer in the area.

Jennifer Foley

Apr 28, 2016

Brant was very attentive and concerned when it came to my needs. He did everything he could to get me in the truck I wanted! I would recommend him as a 1st Choice sales man!

Grant.

Apr 27, 2016

I had a great experience at Lebanon Ford, as well with Charlie helping find the best vehicle for me. Charlie was very knowledgeable, professional, and worked hard to make me happy. I would highly recommend working with Charlie, as well as the staff at Lebanon Ford.

Stangchic73

Apr 25, 2016

I always have a great experience at Lebanon Ford, will never buy a vehicle anywhere else. I decided to finally take Charlie Watsons advice and get a Roush exhaust put on my 2015 GT. I love it, he and Josh were a pleasure to work with as always. I've known Charlie since he was just a kid and have always had the utmost respect for him and am so proud and impressed by the man he's become. You will not find a more honest and caring person to deal with anywhere in the business. He is truly one of Lebanon Ford's finest!

Kara S

Apr 25, 2016

Brant was awesome and so helpful! I was kind of forced into buying a new car and he helped me find exactly what I wanted! He made me comfortable and confident in my car purchase. Brant was helpful and personable and gave me my time to think this purchase over! I would recommend Brant to anyone looking to buy a new Ford!

Kayla Kouts

Apr 25, 2016

Kathy made my first time purchasing a car from a little, very painless. Salesmen always get a bad reputation and Kathy was GREAT. Josh helped me pick out window tint and Zack was very knowledgeable. I'll definitely be back to Lebanon Ford.

Mark K

Apr 24, 2016

Zack/Jeremey are top professionals. Provided info/outstanding. Came in for a used ended up with a new car. No pressure just positive insight. I am glad I came to Lebanon Ford. Other dealers would not have taken the time as they did to ensure comfort in buying a new car. This is my first new car in over 30 yrs. Zack was outstanding from the financial end because of my credit background. Jeremey H was terrific from providing outstanding customer services. I would recommend family and friends to Lebanon Ford. I will be back in 3 yrs to buy another vehicle. Thank you

ScottC300

Apr 24, 2016

My wife has been wanting a White Ford Escape. When we visited Lebanon Ford, Charlie Lutmer met with us, and asked us questions for what we were looking for in a vehicle. Charlie took his time explaining how the Escape meets those needs, and explained additional features of the Escape that exceeded our expectations. Charlie was very professional and friendly. Charlie even enhanced our buying experience, by having our Escape detailed and sitting in the dealership showroom when we arrived to pick the vehicle up! This was a first time experience for us!

Raymond willey

Apr 23, 2016

I drove 9 hours one way to deal with charlie at Lebanon ford. There were no shady add on charges or xxxxxxxx sales people trying to sell you everything but what you ask for. Charlie Watson went to work almost an hour earlier than he was supposed to(before the dealer was even open) because I drove all night and wanted to get in and out.. I was at the dealership maybe a total of 60 minutes and all the paperwork was done, the car was detailed, and I was taking my 670 horsepower gt 9 hours home. Great follow up after the sale also. Very rare from any car dealer. I would recommend him to any one. I'll probably be buying my next truck there. Keep in mind that's passing up maybe 100 ford dealers on the way. Including 6 that are 5-30 minutes from my house.

jamie123

Apr 23, 2016

Brant is great to work with. He pays special attention to all the details you are looking for in a vehicle. He is always available to answer any questions you have, new or used cars, you will not be disappointed working with Brant.

JerryM379

Apr 23, 2016

Was extremely helpful in finding a truck that meet my needs, thank you Russell for your help! Look forward working with you again in the future!

Joseph Arney

Apr 23, 2016

Exchanged a few emails with Brant and he had the truck I wanted ready to go when I got there today and drove it away

Liberty Collision

Apr 23, 2016

We have been updating our "shop truck fleet" and Charlie Watson went out of his way to make sure we got what we wanted and for the price point we needed to be at. He delivered multiple trucks for us to test drive and make sure they were what we needed. We recommend everyone looking for a new or used car to contact him!Thanks again!!!!

matthew.pence

Apr 22, 2016

If anyone ever needs to buy a car, I would highly recommend going to this dealership and using this dealer. Not only did they make the process of buying my first car on my own painless, but they also made it enjoyable. Thank you for all of the help that everyone there gave!

Pattie Connor

Apr 22, 2016

Charlie Watson and Lebanon Ford deliver great service. They make each customer feel like the only customer. Everything about buying my Ford Raptor was wonderful. Charlie gives each customer personalized service and every other member of the staff was wonderful. The finance personnel, the technical guru who made sure I knew how to operate my Sync System before driving away, and the techs who got my truck ready to drive away were the best! The luxury car dealers have nothing on Watson Ford. These folks know how to take care of their customers. This is the seventh vehicle my family has bought from Lebanon Ford and I can't imagine going anywhere else.

Anthony Reed sr

Apr 22, 2016

Treated with the upmost respect Charlie Watson was very Professional I would highly recommend Charlie and everyone i know,are would ask about this Dealership.helped me in everyway he could and went beyond.i will always buy from this establishment because of the way me and my wife Connie we're treated from everyone there at Lebanon Ford. First Class!!!!!

dmangseth

Apr 22, 2016

As I was checking out my Facebook, I came across the "727 for $39,995" article that Charlie wrote. After having a truck for 4 years, I thought it was time to switch it up. I emailed Charlie late at night with what I was looking for. The next morning, Charlie gave me a call. He and I had a great "car conversation" and the decision was made to do a custom Mustang build! Once the ball was rolling, Charlie contact me every single step of the way during the build. I would randomly get "teaser pictures" during the build process, which made the experience that much better. When the car was near completion, I actually received a video made of my car, including the post build test drive. The video was customized with my name in it. How often does that happen with other dealers?! After a short time, the vehicle was ready to ship my way. After a 22 hour journey atop a car hauler, I met my new ride in a Wal Mart parking lot in Pleasanton, TX. She was a bit dirty from the journey, but the beauty under that dirt was very evident! After doing a quick walkaround for any damage, which there wasn't, the papers were signed and I was off on my 3 hours journey home. Upon getting home, I went straight to the car wash and got her clean. What an amazing car. Over 725 horsepower and great looks. Of course, Charlie was one of the first people that I texted. Overall, this is the best service I have ever received at any dealership, and I have bought a bunch of cars in my time. Charlie is truly a first class salesman and is so passionate about his job and hot rods! I would HIGHLY recommend Charlie and Lebanon Ford to anyone looking for a great car buying experience!

Gatty

Apr 22, 2016

Yet another effortless vehicle purchase from truly professional people at Lebanon Ford. Always a great experience with Charlie Watson and the Lebanon Ford Team. Extremely polite, professional and knowledgeable staff. Took advantage of the extra options offered by Josh Hipp and the performance team. Never disappointed. You always walk away knowing you got the best deal possible.

TaylorG

Apr 22, 2016

GREAT customer service and extremely professional! Willing to do whatever it takes to make sure the customer is happy and leaves smiling! Charlie bent over backwards to make sure we had exactly what we wanted! We will always purchase from Charlie at Lebanon Ford!

Tiffanyk89

Apr 22, 2016

Very nice and did everything they could to get me in the car I wanted and SUCCEEDED!!!! I'll always go back and buy from Charlie Watson at Lebanon ford!

robforeman11

Apr 21, 2016

My wife and I were replacing a 2016 Escape that was totaled in an accident. I had met Charlie at an event at the dealership where he was displaying his orange Mustang and the Roush performance components. While there I checked out the inventory and found out that the sticker prices were typically lower than other places that we had been at. I told Charlie that I would be back with my wife to buy an Escape and that I also wanted one of the high performance Mustangs. That Wednesday we met with Charlie and picked out our new Escape. We also me Josh who gave us a good presentation of optional items that we could purchase from the dealership. My wife and I have to say that Lebanon Ford has the most relaxed and welcoming atmosphere than any other dealership that we had visited. The sales staff are warm and friendly and actually interested in you as a person. Charlie was just awesome to work with! And yes, I also placed an order for a new Mustang!

Teri Hall

Apr 21, 2016

I was a pretty tough sell but Jeremy Harrison got me the perfect vehicle within my budget. I didn't have to spend more or settle for less. And I'm confident I can count on Lebanon Ford if I was to have a problem of any sort. I have never been so completely satisfied with any other dealership.

Wolverine

Apr 21, 2016

An exceptional experience, Charlie made this car buying event as worry-free and hassle-free as I have have ever encountered. Obviously he is an expert in his role, an excellent communicator he made this a simple and easy transaction. The other staff members I met were all top notch professionals but Charlie was the one that sealed the deal. A fair and honest price was offered and I am quite pleased with the result. I would not hesitate to recommend Charlie to others out there looking for a positive car buying experience and will be back in the future.

Mary L. Cook Public Library

Apr 21, 2016

Kathy was more than friendly and helpful. It was so easy to request a test drive online and just show up at the dealership. We were looking for a used Ford Transit Connect to use as a library bookmobile for outreach to our patrons. The whole process went so smoothly!

Jeremy Turner

Apr 20, 2016

My experience with Brant was top notch customer service and he worked hard to get me financed. Brant and his team were awesome in helping me find what I needed! Thanks so much and I love this car! Jeremy Turner

Kristina Begley

Apr 19, 2016

After going to many other dealerships in the tri-state, I have finally found the one I will always go to. They are very proffesional and friendly. From sales to the service department, Lebanon Ford is the best. I have been to other dealerships where I felt I was being manipulated into buying a car and that was not the case at Lebanon Ford.

Kalel17

Apr 18, 2016

Went to see Brant Benson with SnowBall chance in hek of getting approved for a vehicle and Brant did a MIRACLE for me and got me approved!!! Thanks Man

Carol Nimmo

Apr 18, 2016

Great Service, The sales associate that helped up was great, Show all the pros and cons..Bought the F 150 Ford Truck and am very happy..

Robert Cooney

Apr 17, 2016

The whole team at Lebanon Ford were so very friendly and helpful in the purchase of my new car. I had come to Lebanon Ford to simply test drive new cars to help in the replacement of my old one that had just recently been a total loss through an accident. The entire team of people there were so kind and caring that I can't imagine purchasing a car some place else. I especially want to thank Bryan Pence for going above and beyond with everything in regards to my purchasing process. He was so honest, genuine, and professional. (A special note: 5 stars for Noah in technology. So very helpful.)

J & P House

Apr 14, 2016

This is the third car that we have purchased from Tom and this one I searched Tom out and did not go to any other dealership (and passed many on my way to Lebanon Ford to meet Tom) or price any other vehicles.

nanna

Apr 14, 2016

Bryan was the ultimate professional sales person. He is very helpful in all aspects of the new car buying process. We were using the Z plan to purchase a Ford Flex and Bryan was knowledgeable in how the process worked and he walked us through this process. My wife and I were very thankful for his help.He was very likeable and personable as we shared some of our life experiences during the waiting periods of the process.I would recommend Bryan to anyone who is interested in buying a new Ford vehicle.

deerhunter1420

Apr 13, 2016

They are great. I won't go to another dealership. They take the time with you to get you the car you want. I have bought two cars from them in the past year.

bonnies25

Apr 11, 2016

Everyone was wonderful Jeremy Russell Zac Riley.. They cared about me!!! They listened to what I wanted what I wanted to pay and they made it happen. Quick and efficient . I've been buying cars for over 40 years from Chevys Mazadas bmw and this buy was far much better than the others.Thank you gentlemen for a wonderful experience at Lebanon Ford:)

mollylharrigan

Apr 11, 2016

Lebanon Ford offers great cars paired with unbelievable customer service! My new 2015 Ford Focus is my very first car purchase, and Kevin did an outstanding job helping to find the perfect car for me. They also shared in the excitement of getting my first car. They displayed excellent customer service, were patient while I was making my final decision, and answered all of my questions/concerns! I would recommend anyone looking for a car to check out Lebanon Ford. My parents also bought a car from them and they are extremely happy as well!

1st time for a Ford

Apr 9, 2016

I recently moved to the area and was asking my mechanic about car dealers I could trust. I was referred to this dealership. Skeptical of the dealership sales tactics and the "legal extortion" tactics at financing I thought I would give it a shot. Found out a former work colleague (Matt M) was selling for them I connected up with him. A MAIN reason why I was even trying Ford was what I heard about the Fusion and that Ford HAD NOT taken government bailout money! Matt helped me get a very nice 2014 Fusion with lower miles. I took it on a trip to SC the very 1st week and was very pleased. The 1.5 Turbo delivered all the power I needed the averaged 34 MPH over the whole trip even with all the hills.The few people I have interacted other than Matt have been very pleasant and helpful. The concierge service at first I thought was kind of corny (being a macho guy) however even after reading the owners manual there were still a few questions. In fact I have a few more questions and may take them up on the offer to drop by my home to program the garage door.Oh, by the way... did I mentioned NO extortion tactics at finance closing. No pressure to use their financing, no pressure to buy add-ons. Not do not get me wrong, the team DID OFFER and explain these things to me. They did their job. I believe it was Zach. They did it professionally and courteously WITHOUT yammering on and pressuring me and my wife. Very pleasant indeed!Nice job Matt, Ford as an American brand, and Lebanon Ford in general for being reasonable and friendly people. I HOPE it continues with me in the future.

bradmg37

Apr 7, 2016

My experience with Brant and Lebanon Ford was great. They took the time to get me the deal I wanted. They are very professional and courteous. I recommend going to see Brant if you are looking to purchase a new car.Thank you Brant and the entire Lebanon Ford team!

legg

Apr 7, 2016

Thanks for the great buying experience. Kevin and all associates were great and made buying a truck very fast and easy. All with some enjoyable conversation. This is the 4th vehicle I have purchased from Lebanon Ford and will not be my last.

lovekids3

Apr 6, 2016

Bryan was great to work with! He worked hard to find us the right Ford Explorer for our family! All of our questions and concerns were answered! It made buying a car easy and stress free!

Kim Shaffner

Apr 5, 2016

Tom Nickell and team were very thorough in answering all of our questions and advising us of all of our payment options. I also appreciated Tom arranging for my specialty plates to be transferred to our new truck. Paperwork was easy and fast. Our in-truck tutorial was very helpful and having the young man who cleaned our new truck introduce himself to make sure we were satisfied with it's appearance is another example of the pride and confidence Lebanon Ford has in their employees as well as their product. Oh, and thanks to Charlie for helping me figure out how to open the damn key, lol.

btmcgrath

Apr 4, 2016

Came into Lebanon Ford looking to sell my current vehicle. Bryan and the team worked hard to get me the best deal and take care of all the hassles of obtaining my current payoff and liaising with the used car manager on working up an offer on my Explorer. Very friendly, low pressure and professional!!Highly recommend Lebanon Ford and Bryan!!

Nick Colicchio

Apr 3, 2016

Car buying is not a process that I look forward to, but everyone at Lebanon Ford, and especially Tom, made this an enjoyable process. I have already spoken to many coworkers today about the customer service the entire team there showed to me last night. I can promise you the next time we're shopping for a car, we'll be back to Lebanon Ford, and hopefully working with Tom.

WineGuy

Apr 3, 2016

Matt and team did an excellent job helping us check out a car my wife found online. From seeing & driving the car to making the purchase he was extremely helpful with us and helping to keep our kids entertained with snacks and water as we closed the deal. Thanks for the help Matt, this experience was worth the 30 mile drive and we'll be back when we're ready for another vehicle!

Bluezman

Apr 1, 2016

Charlie really "went to bat" for us in an attempt to get the best deal. He was very competent/professional and earned an opportunity for some repeat business from my wife and I.

Fountain29

Apr 1, 2016

Charlie and the team behind him made our buying experience easy. No hi pressure sales, just listened to what we wanted and worked with us in a professional manner to make it happen. Thanks Charlie...look forward to working with you guys again!

honkymonkydonky

Apr 1, 2016

Fantastic team of people at Lebanon Ford.Brant Benson was an excellent car showman. He quickly answered my questions ,and we did some good honest business .It was a painless, and pleasant car buying experience .

Mustang Gal

Mar 31, 2016

Great experience all the way around. We drove 25 miles from Cincinnati to look at a car I'd found online. Matt McLaughlin was friendly, personable and knowledgeable. The car was every bit "as advertised". When we arrived at the dealership, the car was waiting right out front for us to test drive. Matt was finishing with another customer, and had another sales rep come out to greet us. Sales Manager Greg Fiessinger, who walked us through the paperwork, and explained the available warranties, was likewise friendly, personable and knowledgeable, and did his job without high pressure, tacky sales tactics. Both Matt and Greg gave us their contact information and encouraged us to call with any questions at all. It will be a pleasure to refer others to Lebanon Ford!

tomandtammy

Mar 31, 2016

Jeremy was an absolute pleasure to work with. He took time to get to know us and our situation. There was absolutely no pressure and once we made up our mind, the process was fast. We feel like Jeremy will be our "go to" guy for years to come.

F-250Buzz

Mar 30, 2016

I have bought several vehicles over the years, but my experience with Russell and Lebanon Ford were by far the best I've had to date. No pressure, just talked to find out what we wanted and made it happen. I would recommend them highly to anyone in the market for a new vehicle.

Pattie Connor

Mar 29, 2016

We have been customers of Lebanon Ford for 25 years. My parents were also customers. From the minute you walk in the door until the time you leave they make you feel like you are the only customer. Lebanon Ford is committed to customer satisfaction. I purchase a Ford Raptor and before that 'my husband purchased a Mustang and my son purchased a Focus, all from Charlie Watson. Stellar service. I can't imagine going anywhere else for a car.

Robert Maine/Tami Ritz

Mar 27, 2016

We had an excellant experience with Brant Benson in 2014 when we bought a F150 truck. We were in the market for a new car and decided to go back. Brant did an excellant job helping us with our purchase of an Escape. He was professional, courteous and helpful. He took time to search for alternate vehicles for our selection. When we go looking for another Ford vehicle we will start with Brant.

Roberta Bailey

Mar 27, 2016

I had the best experience every with a dealership what they said would happened did my whole visit was great everyone so nice and Amber and Charlie worked hard for me Thank you

Michigan transplant

Mar 24, 2016

Great experience, good salesman and service department as always. This is our 3rd vehicle and I am sure it won't be our last purchase.

Carl

Mar 22, 2016

I have bought cars from a few dealership and none has given me the awesome experience that Lebanon Ford and their team gave me. Charlie, well done. I will have no hesitation recommending family or friends to you and your dealership. Dude, you made it happen and with such ease and speed. Thanks again for the positive experience!

Dicks

Mar 22, 2016

I recently leased a car and Aaron did a very professional job. He provided all the informationI requested in a timely fashion. I'm a happy customer, which is what your dealership wants.Thanks Aaron.Zack also did a great job, highly efficient, and very to the point. I appreciate his effortsin answering my questions about the lease.Thanks Zack

Platinum John

Mar 22, 2016

I recently decided to change Ford dealerships since the previous dealer did not impress me on many levels. I was just about to give up on Ford due to the negative buying experiences I have had previously. Then i decided to try one more time given that I really enjoyed my Ford Explorer Limited i have been driving for 36 months. Luckily i decide to visit Lebanon Ford and ran into Charlie Lutmer. From the beginning, he listened and then tailored his approach to my style and desires. He addressed every question and we worked out the best option for me to consider. We had two meetings, one 35 minutes and the second for 40 minutes. Additionally we sent each other some clarification and details over emails. It was simple, clear, accurate, and exact. Just over an hour to buy a car. I feel lucky and glad i gave Lebanon Ford my last shot. Charlie did the rest.

jmayerik

Mar 21, 2016

I've bought many used cars but the truck I bought from Charlie and Lebanon Ford was my first new vehicle and the choices we're a bit overwhelming; Charlie helped get the important information I wanted in front of me. I really appreciated his no pressure sales technique and his product knowledge was impressive!

Lucille VanDeventer

Mar 21, 2016

VERY HAPPY CUSTOMER !!! (* *)We dealt with Charlie Lutmer, he went above and beyond the call of duty.. We are so grateful for how Charlie went out of his way to get us the vehicle we wanted. Charlie listened to what I wanted , instead of trying to sell me something else he went out of his way to find exactly what I wanted We highly appreciate Charlies work values and the way he made us feel that our sell was just as important as selling a brand new vehicle off the lot... Thank you Charlie Lutmer !!! Keep up the great work!

Fordlane

Mar 21, 2016

Kevin was helpful and didn't worry about it raining and worked to achieve our goals we had and we went home with what we were looking for in a used car. Thank you for all your help and time you spent with us.

proffer88

Mar 20, 2016

I live out of state, I heard of a promotional deal they were having on their 727hp mustang's. I called and instantly got great help, they worked me a super fair trade on my existing mustang and we made a deal. Drove in and was received with only the best customer service. The whole deal was painless and hassle free. Best dealer I've dealt with hands down.

Like my Ford

Mar 19, 2016

We have purchased 2 new vehicles from Matt in the last 4 years. In both instances, we have needed immediate replacement of a vehicle and he was super accommodating and helpful. We will return to Lebanon Ford in he future.

Nicole Caraballo

Mar 18, 2016

Thank You So Much Russell You Were Very Helpful And Patient With Me. Met All My Needs And Requirements. Im A Very Satisfied Customer, Thank You Very Much For Everything!

abby

Mar 18, 2016

I came into Lebanon Ford not too long before their closing time. My dad had bought a car from Tom just a few weeks earlier and he came with me for the purchase and made sure that I also bought from Tom because he had such a great experience. I figured I would be told to look around and then come back tomorrow since it was getting late. But instead, everyone who helped me out stayed until the purchase was done. I knew the car I wanted but not the color or additional packages. Lebanon Ford had so many options and I found one that I really liked. Tom was great with letting my pick my car, drive it around, and then figure out everything back at his desk. This was my first time buying a car so he had to explain a lot. He really tried his best to find the best deals possible for the car so I could walk away at a very fair price. When it came time to figure out the final financing of the car, additional insurance, etc. Zack from finance helped me out. He was very personable and easy to work with. He was very through and made sure everything was in order. The entire process was very easy and stress-free.

SScheffe

Mar 18, 2016

Generally when visiting a car dealership it sometimes can be seen as a frustrating experience, I am here to tell you that is not the case at Lebanon Ford. This was the most enjoyable and satisfying visit I have had when purchasing a new vehicle. I traveled 300 miles to view this vehicle with the intent of buying should it meet my expectations, prior to my departure I had several pleasant visits with my Sales Rep (Charlie Lutmer) who assured me if I made the trip I would not be disappointed. Based on his feedback and reassurance I made the trip, he was correct and the truck exceeded my expectations. Charlie was one of the most respectable reps I have had the opportunity to work with, he was polite, courteous, and receptive. Charlie was able to answer all my questions very thoroughly and directed the more technical ones he could not answer to the Lifted Truck Manager (Russell Merten). Russell provided a very in depth and technical review of the upgraded components that went into building this vehicle, along with the limitations and maintenance standards to adhere to. You could here the commitment and dedication that went into building this truck in his voice as he spoke so passionately about it. After hearing that I knew they took their time and the truck was done right and that I would have nothing to worry about. Now on to everyones biggest fear, negotiating for a fair deal between yourself and the dealership. Not an issue at all, they reviewed my trades, gave me a fair market value for them without having to haggle, and presented the financing options that best fit my needs. Working with the Finance Rep (Zack Funkhouser) the process went very smooth, Zack presented everything in a manner that anyone purchasing a vehicle from Lebanon Ford could understand. He pointed out options for warranty upgrades that may benefit me a little more and help protect my investment for duration of time I may own it. Things were wrapped up in a relatively short period of time and my family and I were headed back home with our new vehicle. As I previously stated it was a enjoyable and satisfying experience purchasing the new vehicle, I will also look to Lebanon Ford for any future purchases. This experience was a great example to other dealerships on how business should be handled; by providing good client relations, superb service quality, and ensuring efficiency you will achieve excellence. Thank you all for the new truck and the wonderful experience.Kind Regards,Shannon Scheffe

yoyo

Mar 18, 2016

Bryan did a great job finding a van for our family and helping us purchase the vehicle, he was knowledgeable and professional throughout the process. Everyone we dealt with at Lebanon Ford was great.

Tim&LeeAnn

Mar 16, 2016

Brant and Jeremy were very helpful and patient while test drove several cars. They did not pressure us, and were very pleasant to talk too. My husband and I ended up with a nice new Escape. I would recommend both of them. So if you are looking for friendly no pressure guys, they are the ones. It is my second car from the dealership within the last five years. So thanks very much for a great experience!

cmarshall

Mar 16, 2016

Brant Benson is an awesome sales person, very patient and thorough. Pricing was outstanding and upon deciding to lease my new 2016 Ford Fusion, all inquiries and paperwork went quickly. Brant worked with me face to face, over the phone and via text, which was very helpful to me. Two area experts sat with me to review accessories and technology - that was so helpful! Jenny was so efficient and had all the paperwork ready, I was in and out of the accounting office in no time! I definitely would go back to Brant and to Lebanon Ford.

rickh

Mar 15, 2016

Over the years we have purchased 3 cars from Kathy Wells. Kathy was patient showing us several cars and taking to time to explain the functions that came with the cars. We settled on a Royal Red Fusion with a clear coat. Not only does the car run extremely well, it looks and feels great driving down the road. Many thanks to Kathy and the entire staff with Lebanon Ford. Its nice being part of your family.

K. Gilbert

Mar 14, 2016

Kevin McClellan, I want to thank you for being the "FIRST" Sales Associate to come out in the pouring rain to help us. After standing in pouring for several minutes talking with us trying to find out what we were looking for that fit our budget. Kevin, had in mind the very vehicle we were looking for, however it was in the detail shop. Called me the very next day, said vehicle is ready. After the test drive and looking vehicle over. We knew it was the right one for us. Thanks,K.Gilbert

lrkinney

Mar 14, 2016

This was my first time going through the car-buying process, and Charlie made it pretty easy. He helped both me and my husband find new cars. We walked in, told him what we were looking at, and what we could afford for our monthly payments. He got us pretty close to that number and we walked out with two new cars.We also dealt with Zack, and he was great to deal with. He explained things well.Great customer service!

Greg

Mar 13, 2016

Charlie Lutmer was stellar at helping me find the exact Explorer I was looking for. His knowledge of the platform was excellent and his attention to details demonstrated that he was generally concerned with my needs. He really went the extra mile when I discovered that the front license plate bracket had not been installed. I left him an email in the evening saying I would pick up the bracket and install it myself but that was unacceptable to him. The next day he drove the 35 miles to my office with a technician and installed the bracket. I had one other concern that Bill Nickell addressed appropriately.

FMJ

Mar 12, 2016

J just wanted to give a big "Thank You" to Kevin McClellan for his help in the purchase of my 2015 Ford Taurus. He was very courteous and helpful. I have always had good experiences at Lebanon Ford and will recommend Lebanon Ford to my friends. I give Kevin a big "A+" ! Thank you again.Ford Motor Joe

Tina Copeland

Mar 12, 2016

I want to give a big Thank you to Lebanon Ford for helping my family for our car needs. They went above and beyond my expectations in getting us in a new vehicle. We have gone to other dealerships and just couldn't get the job done. I love love love my Ford Escape Titanium. Matt McLaughlin was patient with us. Zach Funkouser for the great financial magic he did and Riley for explaining all the features inside. Good job!??

stephen m shutts

Mar 11, 2016

Lebanon Ford / Bryan Hoying had great patience with me when I purchased a late model Jeep from the used inventory. They were very informative peeps every step of the way. I certainly plan on purchasing a new Ford pickup from Lebanon Ford in 2017 due to the great experience Bryan provided. Thank you! Stephen

Acorns64

Mar 10, 2016

Kathy went above and beyond to make sure that my expectations were not only fulfilled; but multiplied!!! She is truly one in a million!!!! They truly cared!

One big happy family

Mar 10, 2016

Buying a vehicle can be a stressful and scary experience. So much hassle involved in price, quality, depreciation factors, etc. Then you have the dealership and sales person you are always leery of. You wonder if they are telling you the truth, giving you the best deal, treating you fairly. Customer service in the car word often doesn't seem to meet the standard of customer service you desire. None of this was the case for our big family at Lebanon Ford. Bryan Pence, our sales person was prompt and professional in all of our contact with him. He made us feel like we were important and getting us the vehcile we wanted was a priority to him. He was available to answer all our questions and he quickly responded to our requests. The price of our vehicle was fair and right. This based on open communication with Bryan as well as our own research and investigation of other dealerships. We came from 3 and a half hours away to deal with Lebanon Ford on our purchase because of their fair pricing and professionalism. It was well worth the trip and we are so happy with our 2015 12 passenger Ford Transit Wagon.We are so confident in Lebanon Ford that we would gladly recommend them to our friends and family here in Canton, OH. Distance is of no factor when you consider the honesty, integrity, and compassion of a good dealership. The entire staff was warm and kind. Smiles and help were offered from many of the staff members. We have a larger then average family, 5 children, and we were adequately accomidated when we came in! Zach Funkhouser who we were able to work with in the financing department engaged our children in conversation and included them, at their levels, in the adventure of buying a new family van! When the need arises again our family will definitely be considering Lebanon Ford for our next vehicle!

chad95

Mar 9, 2016

Low pressure environment, they make sure your happy with the new vicheals inside and out. Help you understand all of the specials inside the vicheals and bestablished of all "My Ford Guy" Bryan Hoying is very down to earth and he will make sure your confortable with you car buying experience and that you buying the right car for you

antonio mitchell

Mar 7, 2016

I recently bought a 2015 Ford Transit van for work. I was impressed with the amount of time that Brant took in learning about my business to ensure that I was getting the right vehicle for my needs. He was informative, honest, and genuinely wanted the process to be as smooth as possible. He was able to find me the vehicle at the right price that met all of my needs. I will definitely go back to Brant for my next vehicle.

dmclees71

Mar 7, 2016

Charlie Lutmer was GREAT to work with. No hassle, very professional and he sent me home in a car that I am proud to own! I will definitely be going back to Lebanon Ford in the future and I highly recommend them if you are ever in need of new vehicle!

Englishgent007

Mar 7, 2016

I was a Chevrolet truck buyer for years and years..., but America changed in 2008..., consequently this is the second Ford full size truck I've bought from Lebanon Ford..., always a pleasure and a short distance from my home north of Lebanon..., Putting it altogether..., Thanks again Lebanon Ford and especially Matt McLaughlin..., for helping me into another new Ford full size truck..., Thanks Matt

Nsportnut

Mar 7, 2016

Talk to Kathy by phone after I found one of there cars on the website. I showed interest in the vehicle. Great car by the way, from the time we started to the finishing the deal, everything went exceptionality well. I appreciate the quality and the time they put into the customer. I am pleased I bought a SUV from Lebanon Ford.

Michael Boyles

Mar 6, 2016

I have purchased 2 new vehicles from Matt in the last 3 years, he is an awesome dealer and always takes my needs and requirements as his top priority. I told him what I wanted and he stayed with my request, even looking outside to other ford dealerships when needed. I will continue to go to Matt and Lebanon Ford. Thanks Matt.

HeatherF

Mar 3, 2016

We went to Lebanon ford to look at ford escapes. Matt was very helpful with explaining all of the features. Riley gave us a demonstration with all the tech features. Everyone answered our questions and they were very helpful. I was borrowing my mother in laws car (mine was totaled) and my mother in law needed the car back. Matt didn't have the exact Ford Escape we wanted in stock so they did a dealer trade. Due to not having it in stock, we needed a car for the next day while we waited on the escape from the other dealer. Matt was able to let us use another car so we could return my mother in laws car until we received the escape. Very accommodating! Great service. Also, due to insurance issues the dealership was able to hold our check until insurance reimbursed us.

Coffeelover123

Mar 2, 2016

I have always dreaded the dealership experience when looking for my next car. Bryan Hoying was helpful, knowledgeable and funny. To narrow down the search he picked out a Ford Escape for me to test drive and decide on which features I wanted. It was just what I wanted! Thanks, Bryan.

Happy

Mar 2, 2016

This is a great dealership. Working with Matt at Ford Lebanon was a great experience. He was upfront, honest, and not pushy. I definitely recommend this dealership.

Stephen.Peele.Sr

Mar 2, 2016

Well, I have shopped at any number of the dealers in this area and this team consistently delights me. They are always courteous, helpful and desire my business. They are responsive and because most of the people have longevity we can confidently shop with them over many years. I am currently on the fourth car I have purchased/leased through them and this time around is no less satisfying. Bravo to them, and the team there. Thanks for a great experience every time!

Woody

Mar 2, 2016

Found our Buick Encore on the Internet. Called Matt McGlaughlin and we workedout a time test drive the car. Once we drove it buying the car was a no brainer. Never thought I would find the Biyck we wanted at a Ford dealership.The entire process was low key and enjoyable. I highly recommend this dealership.

CNSmith

Feb 29, 2016

My husband and I recently worked with Aaron and his brother Zach to purchase our Escape. Aaron was so informative, not pushy, and very personable! Lebanon Ford really cares for their customers!

Mike53

Feb 29, 2016

Salesman Wasn't pushy and answered all questions. He was very busy with other customers and gave his all to help us. He was knowledgeable and nice to talk to.

Car girl

Feb 28, 2016

I really liked working with Brant and Lebanon Ford to help me find a car. I was very specific and Brant would find cars as close as he could to what I wanted. He never made me feel bad or guilted me into getting a car, even though he worked hard to find me so many. He was very patient and always optimistic that we would find the right car. He was able to find me the car I wanted at a wonderful price. I highly recommend him and this dealership. Compared to the other dealerships I worked with during my search they were the most pleasant and most concerned about getting me the exactly right car for me. My experience with them was awesome!

GregS

Feb 25, 2016

Very helpful. Much better experience at this dealership than the last few I had visited over the past few weeks. Friendly, courteous, and most importantly to me is that nobody tried to pressure you into anything. Very much appreciated!

RayRay

Feb 24, 2016

I had a great experience at Lebanon working with Aaron. He had the specifics I needed on each vehicle and was quick with follow ups. I would definitely buy from Lebanon again.

LarryE

Feb 24, 2016

Purchased a new FORD Escape Titanium ! Had a great 5 star experience with LEBANON FORD ! THANKS TO CHARLIE WATSON ! No pressure ... No rush gave us all the options !

FLORIDABUYER

Feb 22, 2016

I PURCHASED A USED CAR FOR MY AUNT IN ZANESVILLE OHIO FROM LEBANON FORD. SHE HAD NOT HAD A PROPER RUNNING CAR FOR OVER THREE YEARS. THE SALES LADY DROVE THE CAR TO HER IN ZANESVILLE FROM LEBABON 2 1/2 HOURS TO GET THE CAR TO HER BECAUSE SHE HAD NO WAY OF PICKING UP THE CAR AT THE DEALER. NOW THATS EXCELLENT CUSTOMER SERVICE.

Nancy

Feb 20, 2016

Thank you Brant for the 5 star experience at the Ford dealership in Lebanon. It is important to have a person that listens to what your saying so they know their needs, and you did 100%. Thanks to all who worked with us. My Fusion is great.

KReed311

Feb 16, 2016

Brant made purchasing a car easy and enjoyable. He made sure I ended up with the car that I needed. Him and the whole Lebanon Ford staff were a pleasure to work with.

Crh919

Feb 15, 2016

I have given a 5 star review because I had a great overall experience at Lebanon Ford. Charlie Watson was adimant on getting the perfect car for our family and helped me understand the whole process from start to finish. I'm very pleased with how certain questions and concerned were handled and I was able to drive my car home after only a few hours the same day.

Tiffy613

Feb 15, 2016

I just want to say that Charlie Watson went above and beyond to make a deal happen for me. This couldn't be said for a competitor of his. Charlie is 1st class and he treated my girlfriend and I like gold. He delivered my car as he said he would straight to my driveway. Not many people can say that. Thanks again to the Lebanon Ford Damily and Charlie Watson for treating us so well.

Ordinarymom

Feb 14, 2016

when my son and I arrived at Lebanon ford we were very upset and frustrated with the previous dealership we had just wasted over a day and a half "Middletown ford" First we were greated by very pleasant staff and intruduced to an awesome sales person Brant Benson, he listend very patiently to our horrible experience from Middletown ford and took time to make sure he knew our situation and what we needed and stayed in our budget and deliverd not only an awesome vehical but a great experience. We will come back again and again, they have earned our trust. Lebanon ford and more importantly Brant Benson and all the staff have made us believers and for sure return customers.I will certianley send co-workers friends and family to Lebanon Ford.

65 Ford F100

Feb 14, 2016

I have purchased three new cars from Lebanon Ford and have used Charlie Watson each time. He is professional and an asset to Lebanon Ford.

Big Bob

Feb 14, 2016

Brant had been working for 1 - 1/2 years on finding me a used truck with what I wanted and in my price range. He finally accomplished it. When I went to the dealer all I had to due was test drive it because he had informed me every thing I needed to know by email. It was a great experience as I had in the past. Thanks for the extra effort Brant.

D0d0AXIUMS

Feb 13, 2016

I have talked to this dealer for about a week and during the entire time I never felt pressured into buying anything. I received a great price quote for my trade in and they worked wonders to find me a lender for my loan even with my not so great credit. They even went as far as to drive 3 hours away to get the perfect car for what I wanted. Bryan hoying will do anything he can to help you and Niko will get the job done! I have to mention josh simply because I've never had a more helpful technician when it comes to parts and help with modifying a vehicle. Even though I live 2 hours away I will for sure stay in touch with them to keep business and order parts.

AESwank

Feb 11, 2016

I have purchased 2 vehicles from Lebanon Ford and it has been a very easy process both times. Charlie goes above and beyond to make the process easy for you. I recommend Charlie to everyone I know who is looking for a Ford.

Fkudlac22

Feb 11, 2016

Charlie watsons staff at Lebanon ford is second to none, it's more than a car buying expirience, I already know I'm going to get a great product from ford, for me it's about customer service, hands down they treat you like family, one of the best in the business doing the little things right!Sincerely,A happy customer!

graciechic29

Feb 11, 2016

I would send anyone looking for a vehicle to Lebanon Ford. Charlie Watson and the team at Ford really go out of their way to make sure the customer is happy.

richg427

Feb 11, 2016

I have purchased many new cars , vans, and trucks in my life and career, from many different dealers in several states . I can say with out a doubt my dealing with Charlie Watson has been the best buying experience I have had to date and will definitely be dealing with him for all my future purchases!!I have already told relatives and friends where to make their next purchase !

SRT Chuck

Feb 11, 2016

I used Charlie Watson to purchase my used Jeep. If you want the man that will do anything in his power to help you out and get you what you want, this is the man and the place to be. Like I said you must shop there. I will definitely be back!

Michael Suer

Feb 10, 2016

I recently purchased a used Ford pick up. Charlie and Zack were very easy to deal with. They made the experience very smooth. Easy in and Easy out. Very much appreciated the experience. Thanks guys.

BigL89

Feb 9, 2016

Wonderful experience. Gave me options to work with and worked hard to get me a car that I liked. They were very professional and did not pressure me one way or the other. Highly recommend.

Roger and Tonya

Feb 9, 2016

We had searched for a new vehicle for five straight weekends. After visiting 18 Dealerships and Driving 15 different different cars, we had lost hope. That is when a co-worker recommended Lebanon Ford. Apon arriving there on Saturday we were greeted by Mr. Tom Nickell. After talking to him briefly about what we were looking for, he proceeded to find us the perfect Ford Escape. His knowledge of this vehicle and the calm way in which explained every question we asked was most impressive and reassuring that we were in the right place. The negotionations were pressure free and Toms took his customer service to the next level in working with us to make sure everything was just right. Lebanon Ford closed at 4:00pm that day (Saturday), but Tom and the complete staff stayed with us until everything was complete at 7:00pm. Tom and his staff just didn't sell a car that day, they show an unparraled experience that created a life long customer. It will be our pleasure to spread our experience with friends, family, co-workers and through social media. Thank you Tom Nickell and the staff of Lebanon Ford.

Spartan orange!

Feb 9, 2016

We saw Brant a couple years ago at a Ford Driving Event at Waynesville High School. He graduated with our children. He was as friendly as always. We told him we would see him when we wanted a new car. Here we are with a wonderful new Ford Escape. A great buying buying experience. Brant helped us through a nervous experience for us. He answered all our questions and took care of every little detail. We love you Brant! I love my new Ford. So excited!

triton1966

Feb 9, 2016

I have purchased many vehicles over the years. All makes and many different dealerships. I always come back to Ford. And I will always shop at Lebanon Ford from now on. My experience there was nothing short of awesome. The professionalism of every staff member I met, from my salesman Brant, Zach in the finance department to the guys (Russell and Josh) in accessory department, and Riley the Sync/Tech guy, was top notch.I can't say enough on how happy I was and am with my experience at Lebanon Ford.I will, without a doubt recommend them to everyone I know. In fact, I already have recommended them to a couple of my buddies.If you are in the market for a new or even used vehicle, my advice to you is, go to Lebanon Ford first.You won't need to go anywhere else.

Billie

Feb 8, 2016

My fiance was in the process of buying a truck from Bryan Hoying and we mentioned that I was thinking about trading my Cruz in for a larger vehicle due to the need for more room. Bryan was able to find me a Chrysler Town and Country and I immediately fell in love with it, it had everything we were looking for and more. Jenny also found me a great interest rate and she very helpful in closing the deal! We were both very satisfied with the service we received. We will definitely recommend Lebanon ford to our friends and family . It was a great experience definitely the best that I have had in buying a car.

jwagner2016

Feb 7, 2016

My wife and I had visited several dealerships with the intent to buy and had even attempted to set up a test drive or two ahead of time. We had no luck with getting a sales person's attention wherever we went. We thought it was very odd. We saw a couple of cars advertised at Lebanon Ford but it's a bit of a drive for us but we thought perhaps we would get better service at a same town dealership and Lebanon Ford was also highly rated in our research.Tom Nickell arranged via email and phone a visit for us. We were so impressed with Tom's friendliness, knowledge, and put absolutely no pressure on us at all (what a relief!) we ended up deciding to buy. Tom was very decent and patient with us concerning the financing of the car. The whole process could not have gone any smoother.Thanks Tom and Lebanon Ford. We will definitely buy our next car from them.

DaveB

Feb 3, 2016

I hate the traditional b.s. filled way of buying a car. My experience with Lebanon Ford & Charlie was refreshing. When I started the search I had spec'd out what I wanted, and asked via email for a price. Of the 4 dealers I emailed only Charlie came close to actually answering my request for a proposal on whatever they had in stock that was close. Others tried to get me to "come look" without putting the effort in to actually answer the request. Thus I went to LebanonFord to see the close one . When it was not exact he offered to "build" the exact one. After doing that he went and got the best price on either. I explained I hated the back & forth & did not want to waste their or my time. I had done the research, knew what rebates were available. Their offer was very competitive - in the range I expected, I had a letter offering an additional discount & when they honored it I bought the one they had on the lot. It was also refreshing to be thanked by the GM/owner for buying there.

Ssouder

Feb 1, 2016

Went to Lebanon ford to look at getting a new small SUV and within minutes we were approached and offered help with our selection. Freeda was never pushy and let us decide on what we wanted. They offered food and drinks to my 3 year old along with coloring books while we did the paper work. Awsome dealership and great people!

twirlermom

Feb 1, 2016

Jeremy did an excellent job finding us a car to fit our needs. He had great customer service and was very knowledgeable about the vehicles he showed us and the dealers inventory.

379peterbilt

Jan 31, 2016

I have been looking for a used late model F350 DRW, 2wd, Platinum or King Ranch for several months. I found several over the past few months, but get the dealers to talk serious with me. When I contacted Lebanon Ford, Bryan Hoying got back in touch immediately and we started the negotiation process and it went fast and smooth and just a couple of days later i had a deal and I wan on my way to pickup my new truck.

Matt

Jan 28, 2016

Walk in to Lebanon ford with no expectations of buying a car. I felt like I wasn't going to be able to get what I wanted at the price I wanted to pay. I met Charlie when I walked in and walked away with the car I wanted. Charlie was great to work with he made it one of the best car buying experiences I have ever had.

Natertot

Jan 27, 2016

Brant at Lebanon Ford was great. My wife and I went there and met Brant who was courteous, professional and listened to our needs. We told him what we were looking for and our price range. Brant was able to find us a car that exceeded beyond our expectations. I look forward to buying from him again.

Sandy

Jan 26, 2016

This is my second purchase from Lebanon Ford. Kathy was great and very easy to work with. Jenny Southard is the best employee ford has ever had in my opinion.

Dino & Laura M.

Jan 20, 2016

Our previous vehicles were a BMW 535i, a Lexus 470LX & 600H and an Audi A4. Our new vehicle is a Ford Fusion Hybrid and we LOVE it - A great looking vehicle. We purchased for 3 reasons; Kevin McClellan, Lebanon Ford and value. Kevin found the exact vehicle we wanted even though it was not on his lot and did so in 1 day. He and every staffer at Lebanon Ford, including the owner Lisa Cryder, treated us with kindness, respect and paid attention to our needs and budget. They sell their vehicles at a VERY FAIR price, give you the BEST trade-in value and clearly explain benefits of the vehicle and discounts offered. The entire transaction was conducted with integrity (there was none of the usual check with my manager or confusing numbers by finance nor was there any up selling). In fact, they ensure that you save the most you can on the deal. If you are in the market for a vehicle, buy it from Lebanon Ford and Kevin I guarantee that you will be amazed by the experience. A few people you should talk to: Josh (their accessory manager), Jenny (who is a finance rock star) and, of course, Kevin.

Happycasey

Jan 18, 2016

I purchased a truck from Bryan 3 months ago and was very satisfied with the easy and friendly process at Lebanon ford. Was in need of a new car so I called Brian he got back to me almost instantly with a great price and a friendly voice. I was in a new car within hours. Thank you so much. Can't imagine buying a car from anyone else. FRIENDLY, PROFESSIONAL, JUST A GREAT EXPERIENCE.

mlumley

Jan 18, 2016

Recently purchased '08 King Ranch F150. Bryan Hoying has been looking for a truck for me that would fit my needs and budget for approx 6 months. Bryan called me about the King Ranch. I test drove it and knew he had made a good choice for me. They fixed the minor issues that needed fixing and we came to a good agreement. I am very happy with Lebanon Ford and their employees, especially Bryan Hoying. Thanks again.

Duane Pullins 1

Jan 14, 2016

This is the second vehicle we have purchased from Lebanon Ford and they have us as a customer for life. We have worked with Zack and his brother Aaron both times and hope to continue working with them in the future. We have never once felt pressure to buy and have always been treated like family. They handle everything professionally and answer any questions you have thoroughly. I highly recommend this dealership to anyone and have already recommended then to several of my colleagues, one of which bought a car there a couple of years ago.

Drfish68

Jan 11, 2016

Purchased a red 2013 Ford Fiesta from Lebanon Ford in Jan of 2016 and we received incredible service from all involved from our salesman, Bryan Hoying, to the finance personnel, as well as mgmt and service personnel. We got the payment we asked for on a shorter term loan, and the whole process took less than 3 hours. Awesome job Bryan and the Lebanon Ford staff!!

Team Burress, Plumtree Realty

Jan 9, 2016

I can't say enough good things about Kathy Wells for putting up with me for 3 months while I decided on my next car purchase. She hung in there with me and kept calling and giving me gentle reminders that my lease was about to end. My husband and I are Realtors and have had an extremely busy year. Kathy worked around our ever changing schedules, and even took my calls on her off time. Brad Houk, the Sales Manager, helped us work out a deal that we were very satisfied with. Since I had purchased my last car at Lebanon Ford, I can also say that their service department is Stellar! Jason and John are so nice to work with. They even let me drive a Lincoln Navigator while they were waiting for a part to come in for my car. I really can't say enough good things about Lebanon Ford. I absolutely love to walk into their showroom and see the latest and greatest new Fords, especially the Mustangs, which they always have the sharpest models. Thanks so much Lebanon Ford for getting me into another new Ford! I will be a customer for life!

Social Worker and Softball Coach

Jan 5, 2016

I walked into the showroom to decide on interior colors with my wife. I happened to ask Charlie what it would take to get me out of my former vehicle, and the rest was incredible. Charlie is an honest and upfront individual, and he will be true to his word. He made the entire experience incredible and my wife and I ended up walking out of the dealership with not 1 but 2 brand new cars...talk about a Happy New Year. Everyone we interacted with was incredible and both my wife and I continue to rave about the service we received. We will definitely return to Lebanon Ford when we need our next vehicles.

DRD712

Jan 5, 2016

My husband and I recently purchased a Ford Explorer Sport, our experience was by far the best we have ever had when buying a new car! The service was outstanding, the sales rep was fantastic!

2016 Fusion Owner

Jan 4, 2016

This is the second time we've purchased a vehicle from Lebanon Ford using Tommy as our product specialist. He patiently answered all of our questions and went the extra mile while waiting for us to make our final decision.

Tbagby

Jan 4, 2016

I recently purchased a new Ford F-150 and it was an extremely positive experience due to the fantastic service of sales manager Aaron Longhauser and finance manager Travis Anddrews. Thank you very much. Todd Bagby

Wigtwister

Jan 4, 2016

We have bought many cars from Lebanon Ford- now we have a Grandchild and I thought I wanted a Minivan- took one for a test drive- wanted to just check a car at Lebanon Ford before I signed the papers... Well... I took the van back to the other place, came back and bought yet another car from Tom at Lebanon Ford! Ha ha! Just couldn't buy from someone else! Tom is great!

Wrighthanded

Jan 2, 2016

After finding the vehicle I was interested in, I put in a credit inquiry and was connected with Charlie. He was responsive, friendly and helpful, and at the at the test drive answered all of my first-time car buyer questions with great patience.At the follow-up, Charlie knocked out a whole list of concerns, and when management said they couldn't throw-in a replacement owner's manual at the admittedly wonderful sale price, Charlie went on the internet and purchased one for me on his credit card!I couldn't imagine a better experience.

J's Stang

Jan 2, 2016

Brant was very friendly, kind, and courteous. He encouraged me to ask questions and never made me feel embarrassed about it. Brant also made it clear that he not only wanted to sell me the car, but he wants me to contact him with future needs or concerns. (Even oil changes) I will highly recommend him to others! ??

JEA1988

Jan 1, 2016

My daughter was in need of a dependable used car. Lebanon Ford did a great job of showing us a variety of used vehicles available in our price range. This was the first car she has purchased and Charlie Watson did a great job of guiding her through the process step by step.

Keven

Jan 1, 2016

Working with Tom Nickell and the staff at Lebanon Ford was the best vehicle buy experience I ever had. Tom worked with us to find exactly what we were looking for. Then helped us put together the pricing and financing that made the deal work for us. All the staff made us feel like they were there to make everything as easy as possible for us.

Kingtino

Jan 1, 2016

Charlie Watson's done it again! He makes it so easy to shop and purchase a new vehicle. Thanks again and we will send our family and friends your way.

LavaStang12

Jan 1, 2016

In the past I've always heard mixed reviews about Lebanon Ford and chose to use a different dealer. This year my family and I chose to meet with Charlie Watson and I can say we are very pleased. This was my second purchase of the year and the 4th for my family. Not only has Lebanon Ford developed an amazing business, but they also have a dedicated and friendly sales staff. Charlie Watson is an awesome salesman. Very friendly and not pushy like the other dealers. I highly recommend giving him a call or stopping in to the dealership.

packerfan21

Jan 1, 2016

I was in the market for a vehicle during December. I had friends and neighbors refer to me to Lebanon Ford. When I went into the dealer, I told them what I was looking for and from there they helped me with every step of the process. Couldn't be happier with the vehicle I purchased. Amazing customer service. Will definitely come back again in the future! Thanks Lebanon Ford!

rosshadden

Jan 1, 2016

We had lost hope for ever finding a 50th Anniversary Mustang, because we didn't snag one when they first came out. Somehow Charlie Watson managed to make it happen! He and the rest of the staff at Lebanon Ford made our experience wonderful. We have been loyal customers of Lebanon Ford for over a decade now, and every time we buy another vehicle from them it further cements that loyalty.

MickeyBowman

Dec 15, 2015

John Nowicki is the Best in the business. He has taken care of my 2013 Ford F-150 for almost three years now and I couldn't ask for anything more. He is personal, knowledgeable and honest. No up-sale when you go in to get your oil changed like some of the competitors that "find" someone major wrong with your vehicle every time you go in for service. When John tells you it is going to take a specific amount of time to fix something, set you watch because he delivers. He talks to you in terms you can understand without knowing all the mechanic terms. He always goes over what was done at the end of the service appointment until you are satisfied. If you are looking for an honest person to service your vehicle, I would personally recommend John Nowicki!

Ngfree

Dec 6, 2015

We found a car online we were interested in. Tom Nickell responded promptly to our questions, and had the car at the ready for a test drive up our arrival. He was super knowledgeable about the car, and he made the test drive fun! Good conversation vs. that awkward feeling you sometimes experience driving around. Upfront, helpful, and honest...what more could you ask for? We are so happy with our new car and the service we received at Lebanon Ford from Tom and the rest of the team!

Dudek

Dec 3, 2015

Charlie Lutmer was great to deal with on the purchase and delivery of my new 2015 F-150 Supercab 4x4. He was/is available to answer all my questions I had.... The only downside was dealing with Travis in finance.... He spoke very quickly and rushed me thru the paperwork....

Wayne

Dec 3, 2015

I didn't feel pressured and was not approached by a swarm of people. Tom helped me find exactly what I was looking for nothing but great experience and transaction.

Truckguy

Dec 2, 2015

This is the second truck I have bought in less than 12 months from Aaron, so that speaks for itself. He is knowledgeable and pleasant to deal with.

Dylan's Mom

Dec 2, 2015

Aaron took a long time letting my son and I look over and drive the car we wanted. He was personable and patient. He was great to deal with. Will tell my friends and family to shop with Aaron at Lebanon Ford.

Brian Adams

Nov 30, 2015

Ready to listen to your needs, and strives to exceed them. Professional in every aspect of the job. Honest and easy to deal with. I highly recommend Brant Benson and his team at Lebanon Ford.

Bstubbins

Nov 29, 2015

I bought am brand new 2016 Ford Escape about two weeks ago and I got the heated seats and all weather mats as an add on. Because who can live without the heated seats when your old car had them for three years. The customer service from Josh and John and Robert were outstanding. I had contacted my car salesman just for an update and with in minutes I got a call from Josh telling me what was going on. Even though it took two days for them in install the seats and also get a new key program. The customer service was excellent just like it always has been in the past with my Ford Focus that was Lebanon ford too.

M&G123

Nov 28, 2015

My sales person, Charlie Watson was highly competent and very knowledgeable. From start to finish my expectations were met and typically exceeded. Charlie understood my needs and those of my wife who has physical limitations. He guided us to the right vehicle for us.

mustanglovers

Nov 25, 2015

We wanted a Roush Stage 3,with automatic transmission. Charlie ordered our car with all the frills. this year we bought the Platinum Explorer Thanks!

Bentz27

Nov 24, 2015

Charlie Watson was tremendous. I purchased an Explorer from him and traded in two vehicles. He worked on my behalf to get the numbers where they would work. He also went way above and beyond what a typical salesperson would do. It wasn't about what he could sell me, it was about what he could do for me. I will be back and Charlie is now my guy!

Tarheels82

Nov 24, 2015

I had met Charlie Watson a few years ago on Facebook through a mustang group page. I was new to the Roush Mustang world and Charlie was an expert with all things related to the Roush brand. I would talk to him on and off, mostly asking about Roush products or what upgrades to do next. Charlie was always very prompt with answering my questions. Well as life usually changes, so did my priorities. I owned a 2015 Roush Mustang Stage 2 that I had purchased earlier this year. I had went to several different dealerships here in Virginia and could not find the right deal for me. I always see on Facebook, the pictures of Charlie selling cars. Under those pictures you will find comments, praising Charlie for taking care of his customers. I then decided to reach out to Charlie about needing help with getting a larger family vehicle. We discussed everything through either texting or by calling each other. Charlie worked diligently over a week to find me the right vehicle. He took a personal interest in finding me what suited my needs. I gave him the basic details of what I needed/wanted and he ran with it. He kept me updated daily on what was going on. Finally, he was able to find me a new 2015 Ford Expedition Limited. On top of finding me the car, Charlie arranged to have it delivered to my driveway in Virgina about 9 hours away, at no cost to me. I can't express enough how much of a pleasure it was dealing with Charlie. He is the epitome of what caring and being a professional is. I am proud to have Charlie as a new friend and look very much forward to dealing with him in the future. I can honestly say that Charlie Watson at Lebanon Ford cares more about his customers satisfaction than anything else. Thank you again for everything!

Mindi

Nov 23, 2015

Brant was definitely NOT that stereotypical car salesman. Not once did I feel pressured to buy a car. I told him what I was looking of, he made suggestions and was extremely patient while my husband and I discussed and did our research. I would highly recommend working with Brant and will do so again in the future.

Mr. and Mrs. Brady

Nov 22, 2015

Bryan was professional and courteous. When we purchased our truck, the process involved a cohesive team with a welcoming approach. Thanks, to all at Lebanon Ford- you are the people that make it happen!Shawn and Vicky Brady

Bob & Linda

Nov 19, 2015

I found this dealership over the internet, had never worked with them before. I knew I wanted a Ford, and when I spoke with the salesperson (Matt) over the phone, I was immediately impressed. Matt got back to me and followed up in a very timely (but NOT pushy) way. My wife and I were able to meet with Matt on a Saturday, and he was very patient and friendly. I appreciated his honesty especially.When we found the right vehicle, the process was seamless and professional. We were treated well by everyone we met!

workman56

Nov 18, 2015

I had stopped doing business with this dealership in 1999 do to a bad experience. Bought 20+ trucks since then when charlie lutmer was hired I decided to give them another chance. Charlie did a fantastic job finding the right truck for me and I guarantee my business will come to him first when looking for new and used trucks. By the way I really like the truck 2016 f250.

thompa

Nov 17, 2015

All aspects of dealing with Charlie and Lebanon Ford were professional I would recommend anyone in the area to use this dealership and particularly Charlie Watson as their salesperson. They will not be disappointed.

67fastback

Nov 17, 2015

Charlie Watson at Lebanon ford was great to deal with he was able to get me the exact car I wanted in a timely manner and had a ROUSH supercharger in stock and ready to be put on my car couldn't of asked for better Service

91boost

Nov 17, 2015

The team there went above and beyond for my wife and i. We bought a new fusion and f150 they done everything to make sure we got what we wanted and let us drive them overnight to make sure it's what we wanted. I highly recommend them for anyone looking to get a new or used vehicle.

JennMorris

Nov 17, 2015

I just recently bought a certified 2014 Explorer Sport from Lebanon Ford with the help of Charlie Watson. Such an amazing experience. This was my 1st car that I've ever had a car payment on, so naturally I was so nervous about taking such a huge leap, but Charlie made the whole situation a breeze. From the test drive, to answering all my questions, to helping us get the best deal possible. It was all great and I would recommend him and the dealership to everyone.

KINGTINO

Nov 17, 2015

Mr. Charlie Watson and the staff at Lebanon Ford went to the extreme to make sure we were satisfied! They make you feel like your apart of their family! We purchased a 2016 Ford Mustang Ecoboost and we are very satisfied. We also had them install a few Roush accessories at a great value. The Roush service department led by Mike Brooks did a excellent job as well!!! They come highly recommended and I will keep that recommendation going.

Jxx7jds

Nov 16, 2015

Tom Nickell helped us find the perfect car for our needs. All we had to do was tell him what car we were interested in and what features we wanted and Tom did all the leg work for us. He found multiple cars that fell within our criteria and walked us through them. He went well above and beyond the call of duty and I would recommend anybody looking for a car to visit Tom! Jenny Southard pointed us in Tom's direction and all was smoothe sailing! Jenny also helped with the financing and we couldn't be happier with the vehicle and finance. All around great people and service at Lebanon Ford!!!!

Matt0811

Nov 12, 2015

It was a hassle free experience. He knew the product and how to guide me. Brant was very patient and did not pressure. NICE JOB!!!

Trainguy

Nov 9, 2015

Treated with respect and all questions answered! I took several test drives to narrow down my final vehicle choice. My needs were always the employee's first concern

gmc2212

Nov 2, 2015

Brant Benson took care of business in a very professional manner. He made sure things were down right. The young man that detailed my wife's new car was a joy. His smile and his hand shake were a bonus. My father was a Ford Dealer back in Cleveland during the '50 & '60 and customer service brought his customers back over and over again.

returncustomer

Oct 29, 2015

The buying experience with Lebanon Ford was excellent. This is the second vehicle purchased recently with this dealer, both times with Kathy as our salesperson. She is very helpful and knowledgeable and provides excellent service. Kathy made the experience fun, and normally I do not enjoy the process of buying a car. Also she is not "pushy" and made every possible effort to find the car that was just right for us. We really enjoyed working with Kathy, and will ask for her again when we need another vehicle sometime in the future.

Larry B.

Oct 27, 2015

My wife and I had been looking for a new Expedition for several weeks with no luck. We happened to be driving through the lot at Lebanon Ford and came across Bryan Pence. We could tell immediately that Bryan wasn't pushy, or aggressive in any way. Bryan invited us into the showroom to talk with us about what we were looking for. In just a few minutes Bryan located the vehicle we were looking for at another Ford Dealer. Bryan was able to arrange for this vehicle to be transported to Lebanon Ford for us, and the rest is history. We love our new Expedition! The overall experience was the best I have ever had at a dealership. Bryan was very helpful in every way possible. We would strongly recommend Bryan, and Lebanon Ford!

Kollertim66

Oct 20, 2015

never delt with Lebanon Ford before we have delt with Tricounty Ford several times but not anymore we delt with Lebanon with Bryan Pence and he met our needs and got us just what we wanted and we love it thanks again

hdlady1234

Oct 19, 2015

Charlie Watson is the most professional car salesman I have ever had the pleasure of dealing with. He is not pushy and does not make empty promises regarding car buying. My husband and I purchased a 2013 Ford Mustang from him in February of 2015 and in August, I purchased a 2016 Ford Fusion. Charlie's commitment to both of our deals was outstanding. Charlie continues to follow up with us when we bring our cars in for service and makes sure any issues are taken care of. My husband and I will continue to visit Lebanon Ford in the future and gladly refer our friends. Thank you for the outstanding service. Kevin and Leslie Hobbs

tropicaltom

Oct 18, 2015

The experience during my visit to this dealership was nothing short of amazing. It was my first visit, recommended by a friend literally while I was on my way to another dealership. Charlie Watson took care of me, he sincerely listened to me during the meeting, narrowed down the choices and within an hour I signed. No pressure, just real focus on my needs. Charlie found incentives I did not even know existed. Thanks Charlie!

Shilohphil

Oct 16, 2015

Charlie, Thank You and ALL the others that helped me with my new 2015 F-150 ! I've had numerous compliments, nice looking truck! How do you like it? (It's Great) Where did you get it? (Lebanon Ford)Having been in my class, who would have known our paths would cross again. This time ex-student teaching the retired teacher! Thank You again!

Blue

Oct 16, 2015

Lebanon Ford is over top with Great people, in sales and all the way around...Kevin McCellan,Charlie Watson Both done a outstanding job ...Thank's again Guys and Lebanon Ford !!

Creech9305

Oct 16, 2015

Charlie Watson and Lebanon Ford were awesome! I have bought several vehicles from them and I will never go any where else. Thanks again guys

Williams

Oct 15, 2015

My husband and I visited Lebanon Ford after finding a vehicle online that was located there that fit all of our needs. Tom Nickell happened to be the person to respond to our inquiry, so we dealt with him upon arrival. Tom was very nice and helpful. I have never enjoyed the car buying process due to pushy salespeople (from past experiences), so working with Tom was a nice surprise. He was easy going and truly seemed to have our best interest in mind. I would recommend him to friends and family!

Tifsawyer

Oct 5, 2015

Brant was the perfect salesman. He was helpful and very easy to work with... Not at all pushy! I highly recommend Lebanon Ford and Brant Benson if you are in the market!

Nekko09

Oct 5, 2015

Everyone there was so nice! Our sales guy, Bryan Hoying, helped me get a great deal and went above and beyond! We were there pretty late and my son was getting tired and grumpy and suddenly Bryan showed up with pizza and drink for my little guy! Made my son's night! Totally unexpected and very much appreciated!

Richard

Oct 3, 2015

I bought a great used car from Bryan Hoying. Excellent service, no pressure and very knowledgeable.Nice facilities, would go there again. a very nice experience.

Jenniferleem1234

Sep 24, 2015

He gave no pressure and was willing to work with me and very down to earth ! I wouldn't have went any where else! I hope a ton of people go here

Curly

Sep 16, 2015

Purchased my Certified F-150 Ford on the internet.Worked a good deal with sales person Bryan Hoying.Bryan was great to work with.Prompt response to all my questions.I live in Bristol,Virgina.Bryan made arrangements to deliver my truck directly to my house including a full tank (36-gals,) of gas!!!Truck was like it was off the showroom floor!Clean!! Delivery driver was very nice also.Curly Bailiff

tscheatham

Sep 16, 2015

For the second time in a one month span, my wife and I visited Lebanon Ford and for the second time, we walked away with a brand new Ford! This time it was my turn, I got a brand new Ford F-150 XLT SuperCrew. Let me tell you, if you're looking for a new Ford product or a great used product, this is the place! Charlie Watson is the BEST person to deal with. Laid back, funny, honest, and just an all around great guy. He takes care of his customers and keeps them coming back. I appreciate all of the hard work he did to make my new truck happen. Charlie put on his Facebook that we had too many laughs during our experience to call this work. He truly loves what he does, so much that you can tell it's his passion! Jenny in finance is also a joy to be around, and has a pretty cool office of Bengals gear! Thanks again to our favorite dealership. See you guys for the new Mustang in a few years!

Sarah45404

Sep 13, 2015

I was so pleased with the experiance. I went in expecting high pressure and salesman who was full of it which was the total opposite of what happened. I had made an appointment and Brant had the keys and truck ready for a test drive he was friendly, knowledgeable, helpful and just a great person overall. There was no pressure which was great and having to have some specifics in a vehicle Brant was incredibly helpful and honest in the maybes of what would work and what would so I wouldnt be stuck with something that didn't work and spending money to make it fit my needs. everyone was great and they made my beautiful trailblazer shine more before I left and had the tank full. I was genuinely pleased I would recommend brant with any purchase and I will be back with family to make future purchases in the years to come.

vanham71

Sep 10, 2015

I visited Lebanon Ford and worked with Matt McLaughlin and he was outstanding. Visit him for all of your automotive purchases. He will take care of you.

Marie3000

Sep 10, 2015

My husband and I had a great experience at Lebanon Ford. Aaron was professional, friendly, and answered all of our questions with ease. He is extremely knowledgeable and recommend him to anyone wanting to purchase a truck at Lebanon Ford.

RoushP51A

Sep 5, 2015

I worked with Charlie Watson on purchasing my new Taurus SHO, and Josh Hipp for my Roush cold air, window tinting, clear nose bra, and Line X. All the hassles of leaving my new car at different locations to have all the things added was all handled in house by Mr. Hipp, and handled quickly.The purchase, trade in and financing went smoothly through Charlie Watson and Jenny Southard.Being the only Roush dealer within 100 miles, any work that might be needed on our 08 Roush will definitely be handled by Lebanon Ford's Roush trained mechanics.. All the employees that I had contact with were nice professional people who make customer service their #1 priority.

jasonherman1975

Sep 3, 2015

If you are in the market for a performance vehicle, it doesn't get any better than working with Charlie Watson at Lebanon Ford. I bought a 2015 Roush Mustang from him this summer and couldn't be happier with the experience. Often you find dealers and salespeople don't really know the product they are selling. That isn't the case here. Charlie lives and breathes the Roush performance products and is as friendly as they come. I was on the fence between buying from Lebanon Ford and a dealer out of town, and once I met with Charlie and saw his passion for the product and the price I was offered, I made my decision right away. Definitely worth the drive and time to see Charlie.

miraclet26

Sep 3, 2015

This dealer is exceptional I have always been one to stay clear of dealers however this one came highly recommend for a coworker so I gave it a shot. I specifically met with Charlie Watson via phone to set my appointment up. From there he and all his teammates made my truck purchase seamless. I even threw them a few curveballs for say and they knocked them out of the park. They met all my expectations and exceeded them by far.

OnTheEdge

Sep 2, 2015

Kathy Wells was our sales rep at Lebanon Ford. She especially, and Lebanon Ford in general, exemplifies what customer service is all about. This was by far the best car buying experience that I've ever had. Kathy really listened to what we wanted and helped guide us into a vehicle that suits our needs exactly, without us feeling pressured in the process. She responded almost immediately to our calls and e-mails, even when the dealership was closed. When it came time to do the paperwork, Jenny was very good at explaining the various options available and was patient with our numerous questions.I would highly recommend Lebanon Ford and especially Kathy Wells when it comes to your next car buying experience.

loyalfordbuyer

Sep 1, 2015

Lebanon Ford, and Tom Nickell especially, made this the best car buying experience. Tom and the whole team worked together to get us exactly the vehicle we were looking for at a great price. We will definitely visit them in the future for our next new vehicle!

Cardsofdrama

Sep 1, 2015

Tom was fantastic. This was a gift for my husband and he is thrilled. We are from Louisville and will come back to LebanonFord for our next vehicle. I bought on line and could not be more pleased. We will (and have already) told our friends about your dealership. Working with Tom there was no pressure and he answered all my questions.

weghorst1986

Aug 31, 2015

Lebanon Ford has the most professional sales people on the floor. We were lucky enough to work with Bryan who did a perfect job! Bryan looked out to meet our needs. Not the other way around. Thank you, Lebanon Ford!

lisabeth5

Aug 31, 2015

I had been looking for a low miles 2014 Nissan Xterra Pro-4X for a few months with no luck until I saw one online at Lebanon Ford in Ohio. Living in Charlotte, North Carolina, it was a very overwhelming idea at first to fly to Ohio and buy a car. After speaking with Kathy Wells and the easiest negotiations I could remember ever having, I agreed to purchase the vehicle. Kathy held the car for 2 weeks due to my having family engagements I could not miss. No pressure and no problem. I was picked up at the airport in Dayton by Kathy and brought to the dealership. I was literally in and out in an hour and from the general manager right down to the retailer, everyone was pleasant and professional. The car was like new and Kathy Wells was easily the best Salesperson I have dealt with in a long time. I liked the fact that negotiations were fast and easy. It was worth the trip and effort to buy from Lebanon Ford. Again,special thanks to Kathy Wells. I would definitely look to buy from them again!!

cplucky13

Aug 28, 2015

We have purchased two new vehicles from Brant, he is very helpful and makes the process stress free. I would highly recommend him to friends and family.

SharonS

Aug 26, 2015

Thank you Aaron for your help to me in finding a new Ford 2106 Escape. I really was having a tough time with what to do and you made the experience very pleasant. After my accident and loss of my own vehicle, I went through many sites to see what would fit best. once I drove the Escape, I was hooked. Thank you again for all the help and for Niko's help with the paperwork. It was easy, and fit my budget perfectly!!

Nick

Aug 25, 2015

Fast, large selection, friendly people!! We were in and out of the dealership with our new truck in no time at all. Great financing and great detailing on the truck. Kathy was very helpful and informative.

Eric

Aug 25, 2015

Because this dealership makes their online inventory up to date and accurate, I was able to find the very specific Ford Explorer I was looking for. They gave me a fair price for my trade-in as well, which had to be towed to the dealership on the same day. The buying process was quick, easy and I felt like I left with the best car at the best available price. My salesman Jordan Collins was very knowledgeable about the process, the car I purchased and made a nervous day very easy for me.

Christophel32

Aug 24, 2015

This was my first time car shopping and Matt and the staff at Lebanon ford were great. They helped me get into the new truck I wanted quick and easy.

swtemz07

Aug 23, 2015

My husband and I had an amazing experience. Charlie Watson is definitely the guy to work with! Walked out with an amazing car. Charlie was informative, easy going, and not pushy. Everyone was very nice and congratulated us on our new car! We were out the door in 3 hours with a 45 minute test drive. There was no hassle with financing or getting the payment in a good spot. The technology department went over all our bells and whistles with us as well! I will definitely recommend Lebanon Ford to my friends and family!

aaispuro

Aug 2, 2015

The sales associate was very knowledgeable and helpful. They got me the best price for my trade in(very close to the Kelly Blue Book Value I had previously looked up). They worked hard to find me the best rate with one of their affiliate banks. All of their employees were very courteous and helpful. They made sure I understood all the technical equipment in the vehicle prior to me pulling off the lot. I'm not a huge fan of salesmen in general, and find them to be rather pushy, but at this dealer, they were interested in giving me the best experience possible and I didn't feel pressured at all. I would recommend the dealer and the sale associate, Bryan Hoying.

jumping jimmy

Jul 28, 2015

Kevin was great and very understanding of my problems I had to file bankrupucy two years ago and Kevin got me into a new car and is helping me rebuild my credit

Cooperl

Jul 27, 2015

Wonderful service, Kevin was very patient with my request to test drive several styles before deciding on the Taurus. Thank you for the great experience.

woodiecope

Jul 24, 2015

Great experience ,no high pressure sales ,extremely helpful all the way around.Will be back again!Brant is a very helpful and courteous informed salesman .

twin

Jul 23, 2015

Had very good experience Mike Baker help in finding me the right car . It took me two visit and he was very patient with us now I am enjoying my car thsnks Mike

Bobbyhug

Jul 22, 2015

I bought a used truck from Lebanon Ford 8 months ago and now the truck does not run at all after putting 500 miles on it and taking it to the shop 3 times already. I have put over $1200 into it in the last 4 months alone. Each time it broke down it was a different problem. They only conduct a flashlight inspection on their used trucks. Do not buy from here because they will try to get you to spend more money when you ask them for help. The guys seem nice but they only offered to help me trade it in for a more expensive truck because i purchased it 8 months ago. Unfortunate because now I'm stuck with a $20k used piece of metal.

mill99

Jul 22, 2015

The whole staff goes above and beyond to make sure you get the car you want! Very friendly atmosphere. I will go back to Lebanon Ford!

happycustomer

Jul 21, 2015

Every employee, especially Kathy was so helpful to me when choosing a new car. She helped me quickly and efficiently and I am very satisfied with my purchase.

bubbamc

Jul 20, 2015

I want to say thanks to all the staff at Lebanon ford. It wasn't easy getting me into the car I wanted. They were very patient and not pushy. Brant helped me explore my options as a buyer and helped me to understand the things a first time buyer wouldn't know. He made my first new car purchase experience unforgettable, as it should be. They have since then contacted me twice now just to check on how I was enjoying my fusion. I would recommend Lebanon ford to everyone i know and the next time I'm looking to buy, ill be going back.Thanks again,Bubba McGinnis

Escapegirl

Jul 19, 2015

This was my first new car in 30 years and Jordon Collins walked me though each step from the test drives to the purchase. I understand that he is new with Lebanon Ford but you would never know it. He did a great job. He took a lot of time with me on the day of my purchase and has been in touch with me since to see if I had any additional questions. Excellent customer service! Also Jenny Southard who handled my finance is very knowledgeable and made sure that I had the best rate and terms. I can't believe how many people introduced themselves to me ..from the owner to a manager to the young man who detailed my new car. I was very impressed with how welcoming everyone was at the dealership. I would definitely recommend Jordon Collins and Lebanon Ford.

Stroops

Jul 19, 2015

Matt was super helpful and very knowledgeable. He made our car buying experience the best ever. I will recommend Lebanon ford and Matt to anyone looking to buy a car. Matt truly cares about what his customers want and doesn't make you feel like all he cares about is the sale. Matt was simply awesome.

deatond

Jul 16, 2015

Kathy Wells and Lebanon Ford was a great surprise to me for their patience and a very refreshing change from those self centered people at GM. Kathy help me decide to fully switch to Ford and now Lebanon Ford is the place.Don Deaton

Jhammonds

Jul 15, 2015

My wife and I went to Lebanon Ford based solely based on online reviews and presence. Greg Fiessinger was our salesman. We were looking for a 2016 Ford Explorer and but ended up looking into a 2015 instead. Negotiations ran late and it was closing time so Greg let us take the vehicle home for the night and sleep on it. Came back the next day, finalized negotiations and signed the papers. Everything from the test drive to the delivery was a smooth and painless process. Greg listened to our wants and needs and cut no corners to make sure we were satisfied. Jenny Southard made sure that the finance end was fast and easy. She wasn't pushy with extended warranties or the multitude of other things that the F&I department generally tries to push on you. The entire sales team there was very friendly and made us feel like family. This dealership has is figured out and they have a couple of customers that will buy the rest of their vehicles there without question. After the sale, I had a couple of things that needed taken care of with the Explorer and Josh Hipp and been excellent to work with as well.

ejbees

Jul 14, 2015

It was a pleasure working with Brant! Brant and everyone at Lebanon Ford went "above and beyond" our expectations! The atmosphere was friendly and relaxing! We went to many dealerships and Brant, by far, was the best to work with!

Gmc

Jul 13, 2015

Tom nickell was our dealer. He was very friendly and helpful. We even had issues with our vehicle we purchased and he and Lebanon ford helped us, even though they wouldn't have had too. thank you so much! we would definitely go back.

Rodger

Jul 10, 2015

I have called and left several messages for the concierge service at Lebanon Ford and cannot get a return call. I assume once you buy the car you are no longer important and are ignored. I finally called Ford customer service and was promptly taken care of. Will have second thoughts about using Lebanon Ford for my new car service.

JaermaACDS

Jul 8, 2015

Lebanon Ford was great to work with on purchasing a car! Jordon Collins was great to work with, making sure to help us pick the best option for our needs. He was upfront and honest and able to answer all of our questions. We've been burned in the past at other dealerships, but Lebanon Ford was great, really making us feel comfortable in our decision.

Kyle5521

Jul 8, 2015

Charlie Watson is the man!our deal was done flawlessly, I told him what I wanted and how I wanted it and he picked me out and built the sweetest F150 I have ever seen! The transaction was so fluent and flawless! Could ask for a better experience ! Already excited to see what he can build me in 2020!!!! Paper work was Fedx to me and pictures were sent via text , truck was dropped off in my driveway with a fresh wax and full tank! Top of the line service ! Thanks again Lebanon Ford and Charlie!

Loriee

Jul 6, 2015

Walked in the door unannounced. Had been working through emails to see what we could do to trade in our current vehicle for an F150. But that person wasn't there- Worked with Kathy Wells! She was an absolutely fantastic associate to work with. IT WAS PAINLESS! AND FAST! I dread the "car buying" experience because of the long waits and haggling involved. You use to have to reserve an entire day... Not a Lebanon Ford! Zach and Kathy worked with us to get us the Truck we wanted in the way we wanted. AMAZING! GO SEE KATHY! Honest, fun, knowledgable! She does it right and she will make sure you are happy!

ellaree

Jul 2, 2015

I was only looking when I went to this dealership. Bryan came out, talked with me a few minutes. We went in to discuss a program that I had received and told me about this Gold Escape that was just came in. There was no pressure. We talked one on one and next thing I know we test drove it and I bought it. Bryan listened to me and understood what I wanted.I would recommend Bryan to everyone that I know. He was not a pressure salesman. He tried to understand what a customer wanted and try to match them with the best vehicle.

Greg

Jul 1, 2015

I have to say the experience was one of the best that I have had when purchasing a new car. Bryan was absolutely a pleasure to.work with. He answered all questions that we had. I will deffinately return for my next purchase. This was an A+ experience. Thank you.

pharm.fox

Jul 1, 2015

Charlie made picking a car super easy, and the whole process, though time-consuming (as all car buying is), was as painless as could be! We will definitely be coming back the next time we need a new car!

kliving

Jun 30, 2015

I enjoyed working with Aaron on my vehicle purchase. From the moment I inquired about purchasing a new truck, he was the most responsive sales rep from any dealership in the area. He was quick to answer all of my questions and if he didn't know the answer he went and found it and then reported back. His follow-up was excellent, texting and communicating with me even when he was off the clock. Additionally, Charlie really knew his stuff when it came to the new trucks, he walked me through all the specs and features and provided valuable insight to consider with each of the model options. He also helped me configure my new truck and provided an excellent walk through before he sent me on my way.

Miranda2320

Jun 30, 2015

This was my first time ever buying a car from a car lot. All my others where hand me downs. My dream car was a Jeep Wrangler and wasn't expecting to buy one from a Ford dealer. Charlie Watson was AMAZING when it came time to buy. He made the experience less scary. Have had my Jeep since January and absolutely LOVE it!!! Have had no problems with it and he is always checking in on me and my car! Thank you for such an AMAZING experience!

Schatzer.karl2318

Jun 30, 2015

Had a great experience bought two vehicles from Charlie Watson. My latest was a F250 powerstroke I bought and 2 to 3 weeks after having it I had to get towed into the shop for a high pressure oil pump. The truck was a as is truck but he helped me pay the shop to have it fixed.

bbroe15

Jun 28, 2015

Straight forward, bottom line pricing. No high pressure. Still beat the price on comparable cars at competing Cincinnati and Ford dealers. Best car buying experience we have ever had. Introduced us to service rep, and had the tech specialist go through all the features and sync our phones. Brant was very professional.

Steve o 1

Jun 27, 2015

I purchased a new truck with the help of Kathy Wells and everything worked out nice. She was very accommodating and polite. I appreciated her attention to details and requests I had.

rroflow

Jun 26, 2015

Dan Webb really helped me out, My car broke down for the 2nd time! I called Dan Webb in the service department and He went way beyond his duty of assisting me; he helped me call road side serivces to get towed then came in his personal car to my work to pick me up and secured me a rental car for 2 days. After the service department found out the part was going to hold them up 2 weeks on replacing the fuel pump in the gas tank, he called me back in to Lebanon Ford to get a loaner car.. I drove that for a wek fell in love and just had to be an owner of a 2015 FORD Escape; It fits my family so much better and Dan was such a huge help to us I wanted to say thanks HE and Lebanon Ford have just been tremendous I am beyond happy with the new purchase.

judy123

Jun 23, 2015

We bought a new car from Kathy Wells and we are glad we did. Great experience! My daughter bought her car and suggested w ask for her t

BossRoss

Jun 23, 2015

Kathy Wells at Lebanon Ford is a wonderful person to work with in finding the "right" car. She listens to what you want and doesn't try to push anything on you. She was always available to answer our questions. Our family has purchased 3 cars from Kathy at Lebanon Ford and we highly recommend her! Also worked with Jenny Southard to complete our paperwork and everything went smooth and quick. She made that part of buying our cars a pleasant experience.

Creech9305

Jun 20, 2015

Charlie Watson and the entire Lebanon Ford Team were great. I will recommend them to all my friends and family. I will definitely be back .

ponyexpress

Jun 20, 2015

Asked Charlie Watson for Roush/Ford SPEED He gave it to Me. Exciting Experience. Terrific Talent. Total Professional. Lebanon Ford is my NEW go to Dealer!

KeithBertram

Jun 20, 2015

I loved my experience at Lebanon Ford. It all started with Charlie Watson and his genuine excitement in his representation of the dealership and the Ford products. He sat down with me and listened to what I was looking for in a truck and then suggested we test drive a 2015 F150. Sure enough the first truck Charlie selected for me to drive was the one I purchased. I couldn't be happier with my new truck and my experience at Lebanon Ford and with Charlie.

parentk

Jun 20, 2015

Recently purchased 2015 ford escape from lebanon ford. I hade an overall great experience . Charlie was knowledgeable and I felt no pressure at any point in time during the process! I would recommend this dealership to anyone looking to purchase a new Ford or used car.

MBAbbott

Jun 19, 2015

We just leased another car for our daughter this week. ONCE again, Charlie Watson made this experience a pleasant one. AND I have to tell you, that is what has and will keep us coming back to Lebanon Ford. The employees truly are honest and really want to help. I always appreciate working with Charlie as he is truly one of a kind! As well, I want to say thank you to the others that were involved with wrapping up the whole transaction...Niko, Travis, Tom...all you guys who stepped up and helped make this an awesome experience.

cavsfan

Jun 19, 2015

The experience I had with Lebanon Ford and Charlie Watson was TREMENDOUS! Every employee was courteous and helpful and they cared about MY best interest. I have recommended Lebanon Ford to my friends and colleagues. They have been just as pleased as me. I interviewed several other dealerships just on price and Lebanon Ford beat them all. I will never buy another vehicle anywhere else.

Heatherr8

Jun 18, 2015

Had the best experience! Felt no pressure at all! Would come here again for my next car! I was out within 3 hours. Which was awesome!

Roush fan

Jun 18, 2015

I went to Lebanon Ford to look at a Roush Mustang they had in their showroom Memorial Day weekend. As soon as we approached the door someone was there to open it! I have been to Lexus dealers and Audi dealers and this has never happened before, much less other Ford dealers! I was greeted and asked what I needed help with. When I told the salesman I wanted to look at the Roush, he said he would get their Roush sales manager Charlie Watson. He knew the product inside out and even offered to let me drive it. I didn't buy on the spot and in fact went back with my son to take a closer look and ask more questions! Charlie was patient and not the least bit pushy! 3 weeks later I did buy the car after careful thought. Charlie and everyone at Lebanon Ford provided the best buyIng experience I have ever had! I will never buy another Ford anywhere but Lebanon Ford! All dealerships should take a lesson for them! Thanks Charlie and everyone else at your dealership!

lruss79

Jun 16, 2015

First time I've ever been at a dealership & felt like they actually tried to get me the best deal possible. Tom Nickell, thank you for your excellent service.

Rodge09

Jun 10, 2015

Just purchased a 2015 Ford Fusion and I must say in my 65 years and having purchased many vehicles, this one was by far the easiest and have to say enjoyable. Everyone at the dealership made you feel welcome and appreciated. Bryan Hoying and Brant Benson are by far the best at what they do. No more searching for a car dealer when it time to buy another vehicle. Lebanon Ford will have my business until the good Lord says its time to go.

SuperDave

Jun 8, 2015

It was great dealing with Tom at Lebanon Ford. His follow-up and patience while working with us was awesome. He listened to what we wanted and needed in a new car, and wasn't looking simply to take an order. I was completely satisfied with my experience and will be back to Lebanon Ford when I return to the market for a new car.

SDuPuy

Jun 7, 2015

Let me start by sharing that I work in the financial services industry in a relationship oriented position. I operate under some pretty straight forward guiding principles with my clients: transparency, honesty, and showing them I genuinely value them and their business. Given this framework, I often find myself seeking out businesses that do the same. I am also a Blue Oval loyalist as my Grandmother is a Ford Sharonville retiree. Additionally, her retiree status allows me to use the straightforward Z-plan pricing which reinforces my belief of doing business with those who values your business, not who gives you the best deal. With that being said, I will share how I came to working with Lebanon Ford.There are two other Ford dealerships that are much closer to my home and place of business (within 3 miles). I have shopped them both and bought from one in the past. Given both of those experiences being kind of awful, I was prompted to seek out a dealership that would treat me with the respect I deserved during and well after the sale. I proactively asked around and heard nothing but great things about Lebanon Ford. With the positive feedback in mind, I decided to give it a shot with Lebanon Ford. I called in advance to make sure the car I wanted was still on the lot. During that initial phone call, I wasnt pressured or hurried in anyway to come in and buy, buy, buy! Instead I was invited in to some see the one they had at my convenience and if the car sold prior to me coming in, they would procure one for me. I scheduled an appointment and they had the car all shined up and waiting for me out front. I had the pleasure of working with Russell Merten. He was very professional but laidback, charismatic and he was a Seattle Seahawks fan! He made time to get to know my husband, me and learn what we liked and needed. I also have a pretty big personality to match my high expectations. Russell didnt miss a beat! At no point did I feel I was being misguided or lead down a path that didnt have my best interest in mind. I was so impressed! Be ended up driving my new, 2013 Edge Sport home that night! About 18 months later I was getting the itch and reached out to my car guy, Russell. I shared with him that I was very uncertain about which Ford model would the best fit this time around. I was considering the Lincoln MK-C. It was refreshing to hear Russell assure me that if the Lincoln were best for me, he would refer me to a Lincoln Specialist who would give me the level of service I desire. Russell sent me regular communications about what had just gotten off the truck that would fit my needs and most importantly, my style. After a few months, Russell sent me the specs on a new 2015 Edge Sport. The color was a little off my typical color pallet, but I trusted Russells instinct. I packed up my husband and 3- year old and made the trek out to Lebanon Ford. It had been almost two years since we had seen each other last and it genuinely felt more like I was dropping by to see and old friend who just happened to be in car sales.I also worked with Jenny Southward to finalize all the finance paperwork. She was also extremely pleasant and very understanding when I had to take a moment to contact my husband (who was at work) to confirm some last minute details regarding the purchase.During this most recent transaction, Russell, my husband and I discussed our plans to purchase a new Mustang in the near future. Again knowing our style, Russell knew we wouldn't be happy with any Mustang so he introduced me to Charlie Watson who is their Roush Specialist. Charlie also took time to chat with me about the future purchase and shared details about his personal Mustang build (Charlie, your Mustang is awesome!). Charlie clearly has a passion for performance and we look forward to working with him when we are ready for our own Pony.Long and short, Russell and the Lebanon Ford team earned my business, again, and I drove off into the sunset in my new, 2015 You Cant Stop Her Copper (or as Ford calls it, Electric Spice) Edge Sport. Lebanon Ford has far exceeded my high expectations and clearly Ford Motor Companys too, as noted by Lebanon Ford receiving the well-deserved President's Award, back-to-back. Its very clear how they have earned all their accolades. Lebanon Ford truly demonstrates the core values that are essential for not getting the sale but building relationships with their customers. Overtime, those customers will be life long clients (as I intend to me-as long as youll have me!).

Jim C

Jun 6, 2015

We have most recently purchased a Mustang from Charlie Watson and he was extremely attentive to detail and made sure that what we wanted was taken care of. In finalizing the deal working with Jenny Southard was a joy. Jenny made certain that we got the best rate for financing and made the paperwork a breeze. Additionally, we have had excellent service from Mike Brooks in their service department on numerous vehicles (actually, it was Mike that introduced us to Charlie prior to us buying this last car).

NancyVB

Jun 3, 2015

It has been a while since purchasing a new vehicle and I am not sure how to get plates and how the financing works but I am sure I will figure it outl

Bogdan

Jun 1, 2015

Brant helped me with my first car purchase and made it very enjoyable. He was very professional and did a great job helping me getting my target price. Brant was well mannered and understanding of my situation. I would recommend Brant to all my friends and strangers. Also, not only Brant was helpful, but every employee that I encountered.

gfindlan

Jun 1, 2015

I was having trouble getting the wallpaper to work on my new Ford Escape. The directions you provided were the best I found and I was able to install the pictures on the center display.

krg9202

May 31, 2015

This was my first experience working with Lebanon Ford and I would recommend this dealership to my friends and family. Each person I worked with was very professional, not-pushy, sincere, and took the time to explain each step of the process. Bryan Hoying was our specialist and even after the sale, he spent time walking us through the service center and sat in the car to synch up my phone and walk me through the navigation of the car. And when he said to feel free to call him if I had any questions, I believed him. Thank you for turning an unpleasant, stressful situation into a memorable buying experience. See you again in seven years!Kathy G

brenmc2

May 28, 2015

Had such a wonderful experience , was very smooth. Charlie helped me out so much with finding the perfect suv for me that was reliable, affordable, efficient and safe since I have a baby on the way. We got the best deal.

DanW

May 28, 2015

This is my second time purchasing a vehicle through Lebanon Ford this year! This time I purchased my first brand new car (2015 Mustang GT). The team was great at locating the vehicle I wanted and exceeded my expectations as usual. Charlie has been amazing to work with on purchasing my vehicles. He has certainly made a lifetime customer out of me and my family.

Travis937

May 27, 2015

Made the hour trip to this dealership for a car. Sure there were cars like it closer. But only Lebanon Ford has Charlie Watson. He is in many circles I follow and has always conducted himself in a way you have to respect. When it was time to look for another car all I had to do was mention it to him and he was ON IT! From the moment I got there to the moment I left with the new keys in my hand he had been welcoming and friendly. He heard I was interested in the car and made all the atrangments to make it available for me even with my busy schedule. The dealership was large and was never pressured. Spirits were always high and finance was quick and painless. Jenny Southars in finance had it all prepared when i walked in and made us laugh the entire time until walking out of her office. She was thorough and very knowlegable. Will be back for my next purchase Because of these individuals.

JamoMaxwell

May 26, 2015

I have bought 2vehicles now from Brant and he is never pushy and always tries to get you the best deal and pricing. My whole family will now only buy their vehicle from Brant - I highly recommend him and Lebanon Ford

GreatWhite

May 25, 2015

Bryan Pence (Auto Sales Specialist) and Jenny Southard (Finance Officer) are wonderful to work with! I will return for all future auto purchases. Bryan was very patient, easy going, honest, intuitive and knowledgable. He stayed well after closing time and when I FINALLY made my decision the wrap up process was quick and painless and I was driving away in my dream car before I knew it. Jenny was by far the most pleasant financial representative I have ever dealt with at a car dealership. Her pleasant personality and honesty made the most depressing part of car buying a breeze and she didn't try to sell us extra products that didn't make sense for our situation (gap insurance). My husband and I really appreciate Bryan and Jenny for making our experience so easy and enjoyable.

jc50374

May 24, 2015

I have bought several cars from Brant in the last year. He is the only salesperson I would use! He is great at what he does and is just a great person.

lindsayklug20

May 23, 2015

The dealer was not pushy or rude, and worked hard to get us a deal we could be satisfied with. I didn't go in expecting to ride out in a brand new SUV. The experiences I've had with their service department on a different car has been phenomenal, as well.

Pam

May 22, 2015

I bought a car on 5/15/15 with Kevin McClellen's help from Lebanon Ford. He's the best! I'm sure to purchase more in the future. He's truly concerned with assuring you have found the right car and understand everything about the operation. I truly appreciated his unwavering patience as we reviewed all the little things. I also really appreciate his non-aggressive sales approach. He simply makes you comfortable and works hard to provide the information you need to make a final purchase decision. I always recommend him to friends and family. Thank you Kevin! Pam WatkinsWaynesville, OH

ll

May 21, 2015

Charlie (Watson) went above and beyond to make us feel comfortable and informed throughout our buying process. As we transitioned from "shoppers" to "serious buyers", he made himself available to answer questions via phone, email and text. He was extremely knowledgeable in answering any questions we had while never making us feel pressured. The process of going through the numbers was necessarily thorough yet straight-forward. Charlie and John worked hard to get us the best deal possible including applicable rebates/incentives. We've cemented a new relationship with Lebanon Ford and Charlie Watson - highly recommend!

Rowdy67

May 21, 2015

Good morning,I wanted to tell you this. Russell is by far the best truck salesman in the greater Cincinnati area. He isn't worried about pushing the most expensive truck on someone. He's interested in making people happy. I got exactly what I wanted and paid a price I was happy with. If anyone deserves an award for excellence it's that man.Thank you, Brad Helton.

Roy H

May 18, 2015

I have been buying cars from Tom and Bill Nickell since moving to Lebanon ten years ago. They have always been honest, fairly priced and stand behind their products. Lebanon Ford is lucky to now have them as part of the team; a good fit as they seem to have the same philosophy. I've always preferred to purchase used cars, and have been "just looking" for a good commuter car. Tom has been very patient, calling occasionally with something to run by me. I wasn't considering a new car, but he presented an offer on a new, fully loaded, 2015 C-MAX that I simply couldn't pass up. The transaction was quick to complete paperwork and take delivery. I never felt pressured or that I was being taken for a ride (pun intended). Even the financial transaction with Travis was a positive experience.Lebanon Ford has a great team that made me feel good doing business with them.

jescehlon

May 18, 2015

I saw the car I wanted purchase on the Lebanon Ford website. Went to the lot for a test drive and met Tom - he took me on the test drive, shared the information he knew of the car and even did a little bit extra to answer the questions he didn't know right away. Very friendly, honest, and clear. Everyone was very pleasant. I was driving away in my new-to-me Taurus in less than two hours.

im83

May 14, 2015

Brant did a great job of making me feel comfortable and informed. He listened to what I wanted in a new car and did not pressure me or try to talk me into or out of something I wanted. I will recommend Lebanon Ford to my family and friends and tell them all to ask for Brant!I am so happy with my purchase!

MrBryanWilson

May 11, 2015

I contacted Tom online and purchased a brand new Ford Transit. Living in Texas, I was concerned that the process would be complicated. But Tom explained everything thoroughly and make the process easier than visiting a dealership. Great job Tom!

tkturner29

May 11, 2015

Kathy Wells and Jenny Southard were a pleasure to work with. They made everything so easy. Kathy was very knowledgeable and instrumental in making the best possible decision for me.

Taurus fan

May 8, 2015

Just bought a new Taurus from Lebanon Ford. It was one of the easiest auto purchases I have ever made. I'd recommend them to anyone!

joeboy

May 8, 2015

Brant did a good job of making us feel comfortable. He listened and did not pressure us. We actually enjoyed our experience with Brant and Lebanon Ford and would recommend both Brant and the dealership

Rabbit65

May 7, 2015

Just bought 2015 Escape. Nice experience. Tom did great job of presenting options to meet my budget!Highly recommend Tom! 5 Stars!Thanks Again!John

vanwilke

May 6, 2015

I did my research on ford.com and knew exactly the type of fiesta I wanted. I knew the "must haves" and Freeda sat down and helped search the inventory to get the perfect match. Test drive was no hassle and she was very knowledgable on the vehicle and answered all my questions. Once we found the car and it was delivered to Lebanon, financing and pickup was again easy and convenient. Again no hassle on the optional packages available. I chose just to get the all weather floor pads and storage pad which was ordered in the morning and I picked them up later that day. I would definitely recommend Lebanon Ford.

D & J

May 4, 2015

Very Helpful. Discussed all different leasing options available. Made the whole process go smooth and easy. Very detailed on delivery about the Escapes many options. I would highly recommend Brant.

myka.watters

May 4, 2015

My buying experience was AMAZING. If you are looking for a well educated, kind, and helpful sales person, Tom Nickell is your guy. If only my entire experience was as pleasant. I purchased my car on March 30th. When exiting my car that evening, I was appalled to find my door handle broken. I called Tom right away. He expressed his apologizes and assured me they would get this issue taken care of right away. The following day when I took my car in, I was assured the fix would only take 1-4 days. Being a first time car buyer I was miffed that my new car was already in the shop, but took the rental and went on with my day. A few hours later, I received a call informing me all four handles had been recalled. This fix would take up to ten days. That evening I returned to Ford to exchange my current loaner for my third car from Ford in less than one week. While my brand new car that I had only drove less than 20 miles was in the Ford Service Department, I received two calls. The first was to schedule a time to apply the additional protection I had purchased. By the time they called me, this service had already been performed. The second call was from the manager of the service department. He wanted to congratulate me on my purchase as well as let me know that if I needed anything, I could contact the service department. He asked me how I was enjoying my new vehicle. At this point, my car had been in his shop for at least one week. He has NO IDEA, yet assured me once I informed him, that I was his top priority. It frightens me to think the level of service you receive from a company, when not once, but twice they are not knowledgeable of the inventory currently in their department. The inbound calls I received do not include the multiple calls I had to make to the service department for an update. I waited on hold multiple times only to be told they would call me back. They never did. This theme of false time frames and lack of follow up continued through out my experience with the service department. I was also told that other cars of the same model were out the door quickly once the parts were received. This confuses me on how I am a top priority. I received my car back on Monday evening, April 27th. As an accommodation, they agreed to purchase the new tags, as my tags expired two days prior to receiving my car back. So Monday night, my husband made sure to come in and sign appropriate paperwork. On Tuesday evening, I dropped off all the additional paperwork/information they requested. I was told that on Wednesday, the day my tags expired, that they would have them for me to pick up on my way home. When I arrived, they did not have them. To think they could actually follow through after all the previous let downs was a mistake. I drove to work the next day on expired tags, as that was the ONLY option presented to me at the time. They did agree to deliver my tags and registration once they had them. Thankfully, I did not receive a ticket. However, asking your customer to drive a car that you know has expired tags is their idea of customer service?A month after my purchase date I am finally driving my car. But, I still feel confused and frustrated. Why would Ford sell me a car that had not been checked for recalls? It was my understanding that checking this is part of your acclaimed great service. If I hadnt done my own follow-up time and time again, would I have my car back? A car that I am making payments on. At this point, I do not feel like a valued Ford customer. Frankly you have ruined what is supposed to be a great experience.

indydriver

May 1, 2015

I live in indiana and since our highway system is not the greatest it was hard to find the vehicle I wanted under 100,000 miles. Started looking at ohio and stumbled on lebanon ford. I got aqauinted with Bryan Pence through the internet. He treated me with respect and did not push. A very professional persona. Like I said a long drive but one I would make again. Rich Cool

ksoliver

Apr 28, 2015

Kathy Wells is an excellent sales person,very pleasant and not pushy.She strives to get the perfect car for the particular individual. I have leased a vehicle from her in the past and have just now bought a new car from her. My daughter bought a car from her two years ago. I like the overall atmosphere of lebanon Ford. They truly promote service excellence.Also, a big shout out to Zach in the financial end of lebanon Ford...he was more than helpful.Oh,and I love my new Ford Focus Se !!Kathy Oliver

Murph

Apr 28, 2015

Top notch in every catergory! Bought my 2013 Focus ST there and returned to buy a 2015 Mustang. This time around, Bryan was my salesman and he was great! From sales to finance to service to just greeting you at the door, Lebanon Ford sets the bar and that's why I returned and why I would send all my friends and family there.

drpatrickbaker

Apr 26, 2015

I recently purchased a Ford F-150 from Tom Nickell at Lebanon Ford.Tom is very genuine and is consummate professional.Tom made the buying experience very pleasant and I will return to do business with him in the future.Thanks for making the buying experience pleasant!Tom Aldridge and Jenny Southard were also very accommodating and a pleasure to work with.

carla

Apr 23, 2015

Bought a new car for my mother and a used car for my son from Kevin McClellan today. I really feel like the employees at Lebanon Ford care about all of my car needs and did a great job to help me find the best cars for everyone. We have bought multiple cars from Kevin, and he always goes the extra mile to make sure we are satisfied with our purchase. Thanks Lebanon Ford!

gerr123

Apr 22, 2015

Great experience Charlie is very professional and knowledgeable on the Mustang. This is the second vehicle I purchased from Lebanon Ford and will not be my last.

Ian

Apr 21, 2015

I just bought my second car from Lebanon Ford with Kathy Wells at the helm. Time and time again Kathy has come through with putting me and my family in a great car for a price that makes sense for us. Thanks Kathy, I'm a Lebanon Ford customer for life!

Texan

Apr 19, 2015

This is the 2nd car I got from Lebanon Ford with in 2 months. I took my 2008 Dodge Avenger in just to see what they could do for me met with Matt McLaughlin he showed me a 2015 Ford Fusion with all be bells & whistles & 1 a step down. He explained the difference between financing & leasing. I told him my price range & my monthly payment & all I had was my trade. He was patient & answered all my question & waited while I called my husband to confirm the price & payment he also waited while I called my insurance company to see the cost to insure the car. I walked out with a 2015 Ford Fusion with all the bells & whistle within the payment I could handle & they paid off my Dodge. Thanks for all the great service & treating me with respect as this was my first time buying a brand new car & my husband was not there so I felt like I not pressured into buying something I didn't want or could not afford. I am a customer for life

Grainfed

Apr 19, 2015

Great experience easy in and out .Charlie Lutmer is the most knowledgeable sales person I have ever worked with and is always available for questions anytime. I will defiantly be a repeat customer.Todd Carter

dogbirds1

Apr 17, 2015

I was at Quick Lane and decided while waiting on oil change and tire rotation package to be complete, to go next door to Lebanon Ford just to take a look. I was met by Brian Hoying and told him my price range and what basically I was looking for. He leveled with me and told me if I was in the 5K range for a second car I would get a car but maybe not what I was willing to drive around. We parted that day and Brian said take a look online and see what you like. I did and next day I drove out with a 2009 Chevy Malibu. Exactly what I was looking for. Good gas mileage and a real clean car inside and out. I told Brian I was concerned about the front brakes, and he said he would get the OK to do new brakes and rotors all around the car plus filled my tank before I left. It was a pleasure to go to Lebanon Ford to get free, good coffee, they fed me breakfast too. What more can you ask for. Bryan, one to ten you get a ten plus. Thanks for everything.

sierra

Apr 17, 2015

These guys went above and beyond to get me into the vehicle I wanted! Even with negative equity they made it happen! Highly recommend Charlie Watson!

Hutch

Apr 16, 2015

Saw a truck I really liked at Lebanon Ford on cars.com. Submitted an inquiry through the site one night (late). Received a call from Brian the next morning. Great guy to deal with. Based on my conversation with Brian, and the great pictures and write up on the truck we made an appointment and drove 135 miles to visit the dealership. Brian and everyone at the dealership were great. We took an extended test drive and never felt any pressure at all. The price I was quoted over the phone for my trade was honored without question. The closing of the deal with the finance office was quick and painless. Everything was prepared quickly and accurately and there was zero attempt to sell additional services or products on top of the deal. Basically this could not have been an easier or more enjoyable way to purchase a used truck. We made the 135 mile drive home without incident and I couldn't be happier. I highly recommend Lebanon Ford!

Hutch

Apr 15, 2015

Took a day off of work and drove 135 miles to see a used truck based entirely on the quality of the internet listing and my phone conversation with Bryan. Could not be more pleased with the quality of service we received at the dealership. Made the purchase (which included a trade in), got through the finance office very quickly and with no pressure. Made the 135 mile drive home in our new (used) truck without incident. I give my highest recommendation to Lebanon Ford and Bryan Pence!

Mike

Apr 10, 2015

I had a terrible experience with Toyota in Cincinnati, Brian at Lebanon Ford handled all the paperwork by phone and I was able to take delivery of my 2011 f-150 on my lunch hour. I can't say how great they all were and worked to get me out on time, which they did. I will be bring my wife there soon to look at a Fusion (to get her out of her Camry as we are no longer toyota customers and would not even take a free Toyota after our experience at Kings Auto Mall). I highly recommend anyone looking for a Ford fo see these people at Lebanon Ford.

Aj

Apr 6, 2015

They help me a lot to get me a new vehicle in my price range. Tom was very friendly and a hard worker to make me happy

Lorilynn518

Apr 4, 2015

Anyone who knows me knows that car shopping is my least favorite thing to do, because of bad experiences in the past with pushy and judgmental sales people. Well Kevin and the rest of the staff at Lebanon Ford changed that! We walked in told them what we needed and what we were up against and a few hours later we were driving home in our brand new Ford truck! We have found our dealership for life! Thank you to Kevin, Jenny (in finance) and the entire staff for making a pleasant, family friendly environment and overall excellent car purchasing experience!

Mandy

Apr 4, 2015

I went to Ford with my heart set on a new fusion, but was unsure if I could afford it. It was my first time buying a new car and Kevin made me feel like I wasn't crazy for wanting something so expensive (to me). He reassured me that I could get what I wanted and not spend too much, and that's exactly what I got. I was new to the whole car buying experience and everyone at Ford was great about making sure I understood everything and answering all my questions. His son Niko was also great on the finance end of things and very nice about helping me handle my insurance questions. Overall great experience!

James

Apr 1, 2015

John Martin and Bryan Pence stayed late (because I live 1hr 30mins away). John somehow worked out an amazing deal for me within my budget and and with a trade in. They were both very professional and THE ONLY DEALER WITHIN 100 miles WHO WOULD EVEN NEGOTIATE! That's huge for me, I'll be making the 1hr 30min drive to Lebanon Ford for my next vehicle purchase just because of my experience! Very happy with the end result!! Thanks guys for negotiating, you have won my business!

JJ

Mar 31, 2015

Brant Benson made our car buying experience great. Had the answers to our questions.Experienced knowledge on features available , went through all the cars had to offer.Found what we was looking for in the Ford Edge. Thank you !J C Wikle

LandC

Mar 31, 2015

Brant Benson met with my husband and I, and we immediately felt comfortable with him. Once we told him our price range, and what we liked he showed us several options. He didn't try to push a more expensive vehicle on us, and he certainly listened to every concern we had.Brant introduced us to the service department as well as a man that handles any technical questions we may have once we begin syncing our phones to the car etc. etc. We had just left a different dealership when we came to see Brant and what a difference the experience was with Brant! Travis in the financial department is another amazing customer service oriented man.

mamawrita

Mar 31, 2015

We have bought several vehicles from many dealerships over the years including this one. This was our first time buying with Kathy Wells & filling out all the necessary paperwork with Jenny. They were both exceptional & I would recommend them to anyone. Josh Hipp was very nice too but we didn't have a lot of interaction with him so I can't say anything much about him.

72nova

Mar 31, 2015

matt did an awesome job for us finding what we wanted. he wasn't overbearing like some salesmen can be and let us work at our pace on deciding on a vehicle. he made us feel like we were part of the Lebanon ford team and not just a sale walking through the door. I would definitely recommend him to friends looking for a new car.

kfladung

Mar 30, 2015

Charlie Watson was excellent to work with. He was very professional and easily accessible to answer any questions. The Financing procedure was very easy thanks to Jenny Southard.

Steve L.

Mar 30, 2015

Charlie Watson is a true professional! In dealing with Charlie, everything was above board, clearly explained and well defined. Unlike other area sales people, he did not attempt to sell based on payment alone but on finding the best vehicle and financial terms to suit my needs. When it became clear that such a vehicle was not available directly at Lebanon Ford, Charlie went out of his way to quickly locate one and have it transported from a distant dealership. At delivery, the vehicle was spotless and Charlie clearly explained all of the new features of my new Escape. I would highly recommend that anyone looking for a new Ford should contact Charlie Watson so that they too can experience a true sales professional.I also really appreciated the lack of a hard sell while signing papers with Jenny. She made the tedious process of signing all the papers rather pleasant!

Visions Matter

Mar 30, 2015

This was not the first time I have come to Charlie Watson's to look at vehicles, I did so last year when needing to buy a van. This was my first contact with Matt McCormick. I was very impressed with Matt's professionalism and knowledge of the vehicles available on the lot. Matt did an exceptional job of hooking me up with the right vehicle to meet my needs at the price point I needed to make it happen. Not only is Matt professional but he is a refreshing example of what an ethical and professional auto salesperson should be when working to meet the needs of a customer. Matt attended to every detail during my visit and was extremely detailed and accurate on all information and paperwork we processed for the purchase of my van! Consequently, I returned and asked to work directly with Matt again this year and purchased 2 additional new vans from him! I have been so impressed with Matt's professionalism and concern for the customer's needs, I have been giving his name to everyone I meet who indicates they need to make an auto purchase. It is my sincere opinion that Matt is a true asset to Charlie Watson's Ford location here in Lebanon. I have no doubt, I will definitely continue to look Matt up for any future auto needs I may have! Keep up the excellent work Matt!

Jim Hauser

Mar 29, 2015

We met Kathy Wells three years ago and have since sent our daughter, sister in law and mother in law and finally purchased a vehicle ourselves. She could not have been any better to work with and would strongly recommend her and the dealership.

ArchOneSr

Mar 27, 2015

This dealership has exceeded my expectation without exception for the last 14 years! My wife and I just took delivery of a new Ford Escape. This makes the eleventh leased vehicle during this time line from Lebanon Ford. Lisa Cryder, owner, has assembled the most professional management, sales and service friendly personnel team you could ever want to do business with! Charlie Watson is an exceptional young sales associate who handled the sale and delivery to profection!W N Archer Springboro, Ohio

Gary

Mar 27, 2015

I recently purchased a 2014 Ford F150 from Lebanon Ford, in which they traded with another dealership to get for me, at my request. Kathy Wells, my salesperson, was great to work with, and she was very friendly and receptive to any questions/requests I had. When I took delivery on my truck, I was excited to see my truck for the first time (since it was at another dealer and I only saw photos online). After purchasing the truck and driving and learning about all the options, I learned there was one option I had unknowlingly purchased, as part of the option package that came on the truck, that is not useful to a normal consumer like you or I, but is rather targeted to only those in the commercial/fleet business. I was disappointed that there was a pricey option on my truck that I could not make use of, and expressed my concerns to the dealership. After hearing my concerns, they went above and beyond to make me a happy customer by allowing me to get options for my truck in the same price range of the unuseable option on my truck (commercial/fleet use only). This made me feel so much better to know that the dealership (John Martin) understood my concerns and addressed them. This dealership is not your typical, high-stress, "shove a vehicle down your throat"; they genuinely listen to you and your needs and answer any/all questions that you might have. This recent experience will definitey make me a return customer, if I purchase any future, new Ford vehicles, or am in the market for a used vehicle. Also, I wanted to add that Jenny in finance was super to work with - extremely friendly and very helpful and socialable!

erwingrunwald

Mar 26, 2015

Charlie Watson was good to work with. Completed the deal in a very short period of time. Very knowledgeable about Mustangs. I will be going back whenever I need another Ford.

Mickey_kinder

Mar 26, 2015

I live about 3 1/2 hours from the dealership and wanted to make a deal before traveling that far. I found a 2014 Toyota FJ Cruiser on the Internet. I called and talked to Tom Nickell who was able to send me pictures of the vehicle as they were not yet available on the Internet. Tom was able to accurately describe the condition of the vehicle and answer all my questions. I was able to send Tom pictures of my trade along with the details and options of the vehicle. We were able to negotiate a trade over the phone. I'm Ina very tight schedule and was only able to come on Toms day off. He said that was no problem and was at the dealership prior to my arrival with everything ready. We looked at vehicle and it was just as he described. He looked over my trade, we took the Toyota for a test drive, came back completed the paperwork and I was on my way back home.i would definitely recommend Lebanon Ford and ask for Tom Nickell.

sappy

Mar 25, 2015

I met Bryan Hoying at Drive for my school last year, so I knew when it was time for a new car, I was going to see him. He helped me comparing all the cars and all the options. He made sure he was available the hours that I could come to the dealership. He spent as much time as I needed, the day I picked my car up, to explain all the features in the car. He introduced me to the service manager. I am very happy with my experience at Lebanon Ford and Bryan.

bobbi

Mar 22, 2015

Kevin Mclellan was the best salesman to work with! I told him what I wanted, and he went above and beyond to make sure it happened! I will never shop anywhere else for a car!

Joey b

Mar 22, 2015

We went to lebanon ford based upon referral and weren't sure if we wanted a used or new vehicle, but Kathy helped us to narrow our options , stay in our budget and get a great deal! Thank you Kathy!

RubyRedRS2

Mar 21, 2015

My 3rd vehicle at Lebanon Ford and I wouldn't go anywhere else for sales or service. Each time it's been No hassle, timely, and friendly!

RedHawk11

Mar 20, 2015

I've been A Loyal customer of Lebanon Ford for several years (Over 20) and have bought over 14 cars from Lebanon ford and the reason I keep going back is because of KEVIN'S OUTSTANDING service. He is the only person I trust for my car needs.

pjr

Mar 20, 2015

Bryan Hoying,Jenny Southard and Zach are SUPER ROCK STARS! Never in a million years did I expect to be driving home in a 2014 ford focus. Bryan, Zach and Jenny made it happen:-) Thanks guys, you ROCK!

AndyGatt

Mar 20, 2015

The staff and management are genuine. My entire family and close friends always return to Lebanon Ford. Charlie Watson is our sales person. He truly believes in the Ford products he sells. He is driven and passionate about making sure the customer is happy with their decision and that you have an effortless buying experience. Lisas entire team are a great group of folks. It makes car buying a great experience with the sincere professional attitude toward making the customer feel comfortable. The service teams works hard to make sure your maintenance concerns are addressed without delay.

david

Mar 19, 2015

My wife and I had a wonderful experience shopping for a car at Lebanon Ford. We were promptly greeted by a salesman named Russell Merten. Russell wasted no time answering all of my questions and was extremely knowledgeable about new and used cars and the various promotions and discounts the dealership had to offer. The most important thing I appreciated about Russell Merten was his ability to listen to our needs and wants and not being pushy about making the sale! I most highly recommend Lebanon Ford to anyone in the market for a new or used vehicle! Thanks again Russell!!!

Redhatlady59

Mar 19, 2015

Just bought our second car from Freeda. She is by far the BEST I have done business with. She is my "gal".. Freeda so friendly, honest and forthright. So refreshing to know there are people who CARE about others and want only for their customers to be happy and content with their purchases and not regretting their decisions. The Whole atmosphere is very down to earth and friendly. Lebanon's, Warren Counties Best Kept Secret. You need a new vehicle, go see Freeda Floyd. You WON'T be disappointed. C.Davis

ningyneen

Mar 19, 2015

We made an appointment to come over to Lebanon ford because we were in need of a car. We had a couple older cars and it was time for a new one. Charlie Watson took great care of us and we actually left with two cars. A Ford Escape and a Ford Focus. We were very happy with the experience and would go back in the future for another vehicle.

car

Mar 18, 2015

Kathy was so patient while I was getting another financial matter taken care of. She took the time to make sure I had my phone synced up and ready to go and answered all of my questions and concerned very promptly and professionally. Everyone there were wonderful.

dhuston

Mar 18, 2015

Excellent communication. Very friendly. No pressure. No games. Whole process very professional and organized. Bryan communicated with me all day as we went through the pre-approval process, on his day off, and then went to the dealership that evening to close the deal. Jenny had all the paperwork organized and ready to sign and I'd say she is the most pleasant finance person I've ever experienced. I drove an hour to get the truck I wanted. There are plenty of Ford dealers closer to home but the experience at Lebanon was so good I will probably be returning. for service, even with the 2 hour roundtrip commute.

Texan

Mar 17, 2015

My Husbands car broke down & the cost to repair it would have been more than the car was worth so like most Americans working paycheck to paycheck we were only able to scrape 500.00 for a down payment. Our sales person & finance guy were awesome. They were able to get our monthly payment were we wanted it actually less then we wanted. My husband got a 2009 explore & the mileage was 5700,00 & they gave us 200.00 for our old car & they came to our house & towed it away talk about customer service. I will definitely buy my next car from here. Thanks for making car buying so painless

walt

Mar 16, 2015

This dealership is fantastic! The people are great to work with, and willing to get you in the vehicle of your choice on your terms. We drove over 50 miles to this dealership and would do it again to purchase another vehicle. I have been telling everyone about the service we received from this dealership and how they made us feel like family. Thanks for everything!!

Lilsweetie223

Mar 16, 2015

I Boughy a focus st last year and had a wonderful experience so I went back this year to upgrade to the ST 3! They found me a perfect match easy friendly and not pushy. As long as ford has cars I like I will be a returning customer down the line for this dealership!! I absolutely love Kathy! Best saleswoman there is :)

20156point7liter

Mar 16, 2015

I had three older vehicles that I traded-in on my new vehicle. They came to my house to appraise all three vehicles. And then came to the house to pick them up so I did not have to arrange for help getting all three to the dealership. It was very helpful and very appreciated.

flash

Mar 16, 2015

We are repeat customers! Patient and understanding Worked with us until we found the perfect car at the perfect price. Would highly recommend. We will be back when we need another car.

Ash113

Mar 13, 2015

My husband and I have purchased from Kevin at Lebanon Ford in the past so there was no question we'd be back when considering our next new vehicle purchase. As usual, Kevin was a great help as we picked out our new Ford Escape. We appreciate his no-nonsense attitude and willingness to go above and beyond for his clients.

BrieH

Mar 13, 2015

My fiance and I just bought our first car where we needed to get financed. Kathy Wells did an awesome job helping us get approved and into the truck we love. She was very friendly and easy going. We have had horrible experiences in the past at buy here pay here lots. The customer service was horrible and the interest rates were crazy (29.9%). At Lebanon Ford with just a small down payment we was able to get a low interest rate (under 5%) and low monthly payments ($164.00). I would recommend this dealership to anyone.

AJ

Mar 12, 2015

Brant went out of his way to make us feel comfortable with our purchase. The car was ready for us when we arrived and a few hours later we were out the door with exactly what we wanted for the price we wanted. No need to say more about the purchase.However, when it came time to register the vehicle in Indiana we found that we did not have the required paperwork to make it happen. The title was inadvertently sent to the lien-holder and even as I write this I am in a frustrating battle to get everything taken care of after spending an entire day on the phone, because we were not informed or equipped to handle the process. To be continued...

jeff

Mar 12, 2015

I was referred to Lebanon Ford from an aquaintence that Lebanon Ford had helped them locate a particular model car they were looking for and it was a very pleasent experience for them. we found an Ford Escape we liked there online and went to look at it, from the time we walked thru the door till we made the purchase our sales person Mike Baker (what a personable professional) made our experience a great one, i highly recommend Mike to all. The next step was the finance department which is usually where things sometime should i say get a little fuzzy, but then we met Jenny Southard which made the confusing clear. Everyone we had contact with at Lebanon Ford was Courteous, Pleasent, Honest and Professional Thanks Mike and Jenny

marjonahue

Mar 11, 2015

I went to Lebanon Ford in looks for a new fusion, and left with exactly what i was looking for. Matt was very helpful with my new purchase with no pressure. He helped me make sure I was making the right decision with either a Hybrid or normal Fusion with test driving both, understanding how the Hybrid gets the best use and overall happiness with them. All the staff at Lebanon Ford are very nice and go out of their way to make sure you are being taken care of and walking out happy! I highly recommend this dealership and look forward to ongoing business with them in the years to come with my current and future vehicles!

A Nicole

Mar 9, 2015

Kathy Wells went above and beyond in making our used vehicle purchase easy and trouble-free. Kathy made us feel like family, was knowledgeable and informed us of all options within our budget and made worthy vehicle suggestions that we ended up closing the deal with! Excellent experience. We will recommend Kathy and Lebanon Ford to our friends and family, and surely return when we need another vehicle. Thank you Kathy and Lebanon Ford!

ggoody02

Mar 8, 2015

Bought a truck here at Lebanon ford and was more than pleased. Matt McCormick was awesome and helped me every step of the way at buying my first vehicle. I highly recomend Lebanon ford and Matt McCormick for anyone looking to purchase a vehicle.

Clare

Mar 6, 2015

Both Tom Nickell and Travis Andrews in finance worked with me to get me a lease that fit my budget. I was in a tight spot after an accident and I came in with a very specific idea of what I wanted. Tom was great about listening to what I was looking for and he helped me get a car quickly even with my schedule conflicts and tight budget.

Pete

Mar 6, 2015

Purchasing a new vehicle is not something I particularly look forward to but the staff was very friendly and efficient without being pushy. Mike Baker and Niko McClellan guided us thru the process in exemplary fashion.

Mike

Mar 5, 2015

I went to Lebanon knowing the car I was looking to buy as I had seen it on their web site. I worked with Tom Nickell very effeciently as he went through showing me the car, driving it, working through the deal, working out the payment and driving it off the lot. I was in and out the way I want to do that and Lebanon worked with me to make that happen. Travis Andrews was very efficient in getting the paperwork done. Everyone was very pleasant and worked with me to get it done. I was driving away in my new edge in less than two hours.

tweth

Mar 4, 2015

Brant Benson did a fabulous job in assisting my wife and I in our purchase. He went above and beyond in my book. He answered all my wifes questions with honesty when she visifed without me. Also he made sure our experience was top notch, the vehicle was always pulled up front and warming up for us. I would recomend going and giving him a chance to help you find the right vehicle for your family even though he is a Michigan fan. Go Bucks!

mblack513

Feb 26, 2015

My second time back to work with Charlie Watson. He was very patient with my indecisive mind! Went back and forth with a new or used vehicle. He never pushed me one way or the other. Niko was also a pleasure to work with on the finance end! Will come back again!

camman2990

Feb 26, 2015

I purchased a New Ford Focus from Charlie Watson. He is extremely friendly and knowledgeable and made the whole car buying experience very enjoyable. Charlie is not like your typical car salesman, he actually listens and does not try to push things on you that you do not need. I really appreciate that he is always readily available anytime I have questions. I will definitely go back to Charlie and Lebanon Ford again.

bobbijallen

Feb 22, 2015

Best car buying experience! I worked with Matt McLaughlin and Bryan Hoying to purchase my new Ford Escape. I visited several Ford dealerships and found this to be THE place to get personalized care without feeling like I was being manipulated. My car was damaged at another dealership while they were appraising it. After a stressful correspondence with that dealership (I'm still hoping they will make it right, but will be reviewing later if they don't), I went to Lebanon and they took my trade in and gave me nearly as much with it damaged as the other dealership was offering me with it in excellent condition. Extremely pleased with my purchase and felt they were truly there to take care of me. Looking forward to a long relationship with this dealership! Will definitely be back for our next purchase.

SJK

Feb 20, 2015

I bought a Ford Focus from Charlie Watson. He was very professional, friendly, answered all of my questions, and offered options that made sense. My purchase was a very low pressure experience. He allowed me to drive the car for a few days to make sure it was the right choice..and it was. I've purchased cars from the other high volume, high pressure dealerships. So working with all the people at Lebanon Ford was a welcome change.

jps

Feb 19, 2015

Lebanon Ford and Charlie Watson went above and beyond trying to get me in the right vehicle. I drove away with a special truck. Zach, Niko, along with Charlie made my buying experience smooth , very friendly, and I will definitely go back. Anyone looking for a vehicle new or used would be wise to start at Lebanon Ford and you will be pleasantly satisfied.Good group of folks.

Jkopeck

Feb 18, 2015

2nd car purchased from them in the last year. Kathy goes "above and beyond", and a very fair, friendly dealership. Refreshing place to visit. Very satisfied.

stayes

Feb 16, 2015

I been looking for a new car for 6 months, but didn't want to dealwith a dealership. I had a bad experience on my last new car 12 years ago, wow things have change. Tom Nickell no pressure, knowledgeable salesman.Smooth transaction, he helped me get all the paperwork done over the phone. When we went to pick up the car it was a really good experience. Everyone was nice and friendly,your not a number at Lebanon Ford, I love my 2015 EscapeThank you

Chazman

Feb 12, 2015

Bryan helped me get a car when my credit was rough. I am a payment away from owning my car. The service dept is thorough and fair. They have kept my car running smooth with a tire fix today after hitting a nasty pothole. They have owner loyalty plan which is great for oil changes and repairs. I'm very satisfied!

Kris...overwhelmed single momma

Feb 11, 2015

I arrived at about 5:40 totally overwhelmed about having to buy another vehicle. Thanks to Tom Nickell he calmed my nerves and made me feel comfortable.. Knowing my credit wasn't any good I worried how it was going to happen but I needed a car to get back and forth to work...Tom assured me that they would work hard to find an answer, a way to get me in a car.... The whole team made me feel very comfortable even while I cried being overwhelmed LOL! Within about 15 mins. Tom and the staff had an answer for my needs. I then was asked what color I wanted...I won't lie I have NEVER been able to pick my color. I have been in used cars all my life. To be in a brand new car is WOW for me... I have never had a salesman explain my different options about purchase before and I will tell you Tom went through ALL options for me. He explained what he thought would be better for me and I jumped in with both feet. I trusted he would not steer me wrong. I am VERY PLEASED with my experience at Lebanon Ford with Tom Nickell. If you are looking for honesty and patience Tom is the man!!!!! Thank you Tom for everything!!!

Mdeltab

Feb 11, 2015

**Unable to fix a problem with Power Steering while under warranty**. Took car several times to the Service Center for noise that my father in law(who is a mechanic) said was probably power steering. Every time I took the car in they said they couldn't find anything wrong and I had to pay service fees every time with the problem left unresolved. I was concerned that the problem would continue well after my warranty was up and that it needed to get fixed or I would be faced to pay for it out of my pocket after the warranty expired. Finally after the warranty was up the problem worsened and eventually my Power Steering went out. I took the car back to the service center and they told me I had to pay out of my pocket to fix my car. Even though the problem was documented while under warranty they refused to fit the bill. They told me it would cost over $800.00 for them to fix the car and the best they would do was a 10% discount. I refused and took the car to a local mechanic and he fixed my car for $270.00. I will never go back to this Dealership again for anything!

rocketboy

Feb 11, 2015

Buying a new car is always a Tough Decision. I have been shopping around for the last 2 months. And have always been a Chrysler fan. After some recent issues with service quality from other Dealers. I knew it was time to try a new brand with a strong reputation of Quality. The staff at Lebanon Ford showed me what it was like to be a valued customer again. My 1st trip to the dealership I had many questions. Charlie and Josh showed us around the Dealership and the Shop. The place was very organized in the Service Center. On my 2nd trip. I knew it was time to buy. Charlie was able to answer all my questions with positive answers. We are now the happy owners of a Roush Mustang. Soon, we will put the test to the Service Department with the many upgrades we have planned.Thank you again Lebanon Ford for the best purchasing experience.

warriormom

Feb 11, 2015

WONDERFUL EXPERIENCE with Tom Nickell he went above and beyond cust. srvc. to help me. I made Tom aware my credit wasn't good but was in need of a vehicle due to mine breaking down for the final time...I was so overwhelmed when I went in but Tom and the staff were very comforting, insuring me they would find a way to help...Within about 20 mins. Tom came back to explain ALL options to me and then gave me his recommendation.. I have never had someone work so hard to help me even while I was blubbering LOL! Tom had me in a new car within 1.5 hrs. Full gas tank and clean I drove home that night in my new car. THANK YOU TOM NICKELL and Lebanon Ford for your GREAT CUSTOMER SERVICE...

justorf

Feb 11, 2015

Brant Benson did a wonderful job helping us find a car that fit our needs and we were really satisfied when we left the dealership.

mdeltab

Feb 9, 2015

**Unable to fix a problem with Power Steering while under warranty**. Took car several times to the Service Center for noise that my father in law(who is a mechanic) said was probably power steering. Every time I took the car in they said the couldn't find anything wrong and I had to pay service fees every time with the problem left unresolved. I was concerned that the problem would continue well after my warranty was up and that it needed to get fixed or I would be faced to pay for it out of my pocket after the warranty expired. Finally after the warranty was up the problem worsened and eventually my Power Steering went out. I took the car back to the service center and they told me I had to pay out of my pocket to fix my car. Even though the problem was documented while under warranty they refused to fit the bill. They told me it would cost over $800.00 for them to fix the car and the best they would do was a 10% discount. I refused and took the car to a local mechanic and he fixed my car for $270.00. I will never go back to this Dealership again for anything!

DanW

Feb 3, 2015

I've been wanting a F150 for sometime and set up an appointment with Charlie. I test drove a few vehicles and Charlie helped me weigh my options. I purchased a very nice F150 and I love the truck. The whole experience was stress free and Charlie was a great resource to have when purchasing a new vehicle. Lebanon Ford as a whole has been great to me and my family over the year. We have purchased a few vehicles from them and even some parts for an older Mustang Cobra I owned. They have earned our loyalty and we plan on being customers for life!

shop girl

Jan 31, 2015

Had a great experience while purchasing my 2015 Ford Explorer. I arrived at the dealership about 10 minutes before closing. Kevin went above and beyond staying until 7:40 my to complete the deal so I could drive away in my new Explorer that night. Travis was great helping with financing to complete the paperwork very quickly and get me on my way. I thought it was great that these two worked long after closing to help me. Thank you guys!

robf150

Jan 28, 2015

Had a amazing experience with Charlie Watson and his crew. GREAT customer experience and wouldn't hesitate to buy there again. LOVE MY F-150!!