Used Cars for Sale at Lexus of Brookfield in Brookfield, WI

GreggersWI

Feb 24, 2016

My wife and I recently traded in our Suburban for a showroom sharp Acura MDX, Lexus Service inspected used car (supposedly at a significant cost to the dealership). Needless to say the car we purchased is far from showroom sharp. We have had to replace numerous (expensive) parts, including labor within the first 1.5 weeks after purchasing what we thought was a good buy. Used Car sales staff was very unprofessional, showed up late to appointments, didn't return phone calls, car was not detailed per our concerns of stains on headboard trim, and didn't follow up regarding our requests for service records. Called Used Car Sales Manager Will to explain that an indpendent 3rd party service manager immediately noticed that a drive belt tensioner and drive belt needed to be replaced, based on mileage alone the transmission fluid, rear differential fluid, and engine coolants needed to be flushed and refilled, spark plugs, timing belt, water pump and rear shock absorbers should have been replaced. Be fore warned prior to purchasing a used car from this dealership, the service gimmick that all used cars are inspected and detailed isn't worth the sales contract it's printed on. Finally, at the close of sale, we voiced our concern about this used car passing emissions, and asked if the dealership had already certified that it passed emissions, the sales person explained that it had. Then why did we receive a notice from WiDOT to get the vehicle's emissions tested.

Fancy Nancy

Jan 28, 2016

Without a doubt the best car buying experience I have ever had from start to finish. Please don't change a thing. Wade the technology guru is in a class of excellence all his own!

Marta M

Dec 2, 2015

I want to say special Thank you to the Technology Specialist - Wade Schumacher for his knowledge and professionalism. He was very helpful with any technical questions and problems. Dale Roeglin very professional, friendly and very helpful. Dale sold us Rx 350 two years ago and he is still concern about our well being. Love the place.

Diane

Nov 23, 2015

I highly recommend Lexus of Brookfield as the overall experience was made enjoyable by Tony Petrarca, Wade Schumacher and Ken Koenig. The attention to comfort, knowledge of product and ease of the car buying process is outstanding. The dozen roses was a beautiful gesture and it happened to be my birthday so was very appropriate.

Dianeole

Nov 23, 2015

Tony Petrarca, Ken Koenig and Wade Schumacher made this a really enjoyable experience. From the attention of the sales and tech staff to the comfort and attention to detail it was great. And a dozen roses in the wrap up was a beautiful gesture.

JC

Nov 3, 2015

Such a nice buying experience at Lexus of Brookfield. Kurt was very attentive with our questions even though he was in the middle of another delivery and customer. Facility is nice with amenities to make the inevitable wait comfortable. While we were looking specifically for an older LS model, we were treated the same as if we were looking for a newer (and more expensive) vehicle. First time I got flowers when buying a car and nice keychains and pen for the husband. We will return.

RobertD

Oct 20, 2015

I recently purchased a Lexus NX200t from this dealership. The experience was unlike any other in my past new car purchases with other dealers. Lexus of Brookfield treated me with dignity and respect through the entire process. Dave Bray Was the consummate gentleman as sales rep - knowledgeable and helpful, never pushy. He allowed the sales process to unfold naturally from my interest in the vehicle. Wade Schumacher also made a tremendous contribution as delivery specialist, especially with the tech features on the NX. Despite being extremely busy, he took his time with me and was patient and very helpful in showing me how various interfaces worked. I would highly recommend this dealer to anyone looking for a great car and a great dealership!

Chyna 1

Sep 9, 2015

Friendly and very helpful. Answer all question. Was willing to work with you. Worked with me on trade of my vehicle. Overall this was a great experience.

Dan-Milwaukee

Aug 27, 2015

Wade took 2 hours out of his busy day to enable my Bluetooth hands-free calling features, and he also spent much time analyzing and reconfiguring my MP3 player as the car stereo wasn't recognizing all the songs in the player. It now works perfectly, and apparently this free service is part of Jack Safro's customer service ethic. I am most grateful especially since I purchased my Lexus over 2 and a half years ago!. Thanks again!

Bob & Darlene Brahm

Aug 25, 2015

Wade and Dave were so wonderful with all of our questions and had answers for everything! They were patient and kind. You both are the best! I would recommend you to anyone. it was a pleasure meeting you and doing business with you.

Bob & Darlene Brahm

Aug 25, 2015

Wade & Dave were wonderful to work with. They were patient and kind. They had answers to all of our questions. I would recommend them to anyone. Thank you for your patience and knowledge! You are the best.

lindsey.dipilato

Aug 25, 2015

After 8 years with my IS250 it was time to trade it in for a new car. I live in MN and bought my previous car from Lexus of Wayzata. Working with the Lexus of Brookfield team far exceeded all of my expectations. Every employee was friendly, extremely knowledgeable, and very professional. The employees made us feel very comfortable while walking us through all our our options. Everything was quick and seamless. After finalizing all the paperwork it was time to walk through my new car. Wade was excellent! He walked us through every attribute and technology feature of the car making sure we felt like an expert ourselves before leaving the dealership. He also promptly returned my phone call when I had a few questions the following week! Could not have had a better experience buying a new car. Thank you Lexus of Brookfield - we will be back!

Marlene that loves her hybrid Lexus

Aug 24, 2015

After I purchased my Lexus 300NH, I had some further questions about my car. Wade Schumacher helped me. He also pointed out some features that I had not even thought about. He was a huge help & was willing to work with me for as long as I needed. He was pleasant & seemed to really enjoy what he does. Great place to buy a Lexus!

Carol A. Adam

Aug 23, 2015

I loved my 15 year old Acura but it was time to purchase a new car. I selected the ES350 Lexus and Bob Strauss made the purchase a pleasure. Wade Schumacher has continued to help me with the technology in the new car as a lot has changed in 15 years!! I am sure that Wade will still be helping me in the future to learn all that available in my wonderful new luxury car.

carol adam

Aug 23, 2015

I loved my 3.2 TL Acura but after 15 years it was a time for a new car. I looked at several cars and this time with the help of Bob Strauss I purchased a 2015 Lexus ES350. Strauss was wonderful as was Wade Schmacher in helping me learn all the new technology as so much has changed in 15 years. Wade has been patient as I continue to have questions on the technology. I know I can always call and him and know I still will as there are still things I need to learn. He has been great.

Jill C.

Aug 16, 2015

I have nothing but rave reviews for Lexus of Brookfield. I am a new Lexus IS 250 owner and couldn't be happier with making the Infinity to Lexus conversion. Everyone at this dealership made my car buying experience actually pleasurable. My salesman, Jeff Baker, had a very non pressure attitude and was patient with my many questions. He presented me with different options and I felt confident with my final decision. Wade Schumacher is a delivery specialist extraordinaire! I appreciated not only his technical knowledge but his humor in teaching Lexus 101 to this new car owner. Thank you!!

Don C

Aug 7, 2015

Tech help we received from Wade Schumacher on several occasions has been extremely helpful and prompt. He is a jewel!

Matty Collins

Jul 31, 2015

This is my 3rd car now with LEXUS of Brookfield. It's always such a tremendous experience. Everyone I've ever met there has been great to me and that's why I wouldn't go any where else. Thank you for all that you do!!

MATTYCOLLINS7

Jul 31, 2015

This is my 3rd car now with LEXUS of Brookfield. It's always such a tremendous experience. Everyone I've ever met there has been great to me and that's why I wouldn't go any where else. Thank you for all that you do!!

Lyudmila

Jul 30, 2015

In July I had purchased my Lexus NX200T and I was very impressed with the Technology Specialist, his knowledge, professionalism and willingness to help any time with any questions. Thank you Wade! :-)

Lyudmila Mizolyk

Jul 30, 2015

I want to say special Thank you to the Technology Specialist - Wade Schumacher for his knowledge, professionalism and willingness to help with any technical questions.

Linda

Jul 28, 2015

We purchased a 2015 Lexus LX460 in May 2015 and we could not have had a more pleasurable buying experience. The help I received understanding all of the technology that is available on the vehicle would not have been possible if not for Wade the technology expert. Wade spent an hour and half with me sitting in the car explaining different features. After that I have called him and he has walked me through features that I forgot. If you want a great buying experience from start to finish and help during your ownership Lexus of Brookfield is the dealer of choice.

Linda

Jul 28, 2015

Wade Schumacher was a wonderful bonus when we purchased our new Lexus. He made the technology of the vehicle easy to understand and has continued to be a valuable resource in understanding all of the features that the vehicle has to offer. Would never have found even half of the options reading the manuals.

Pat

Jul 26, 2015

I owned a 2010 RX350 and updated to the 2015. Wade was very knowledgeable about all the new things that are in the 2015 which made the transition very easy to understand. Great experience working with Wade.

susie Q

Jul 26, 2015

I just purchased my 2015 RX350 retirement car from Lexus of Brookfield. After trying on 3 other vehicles from different dealerships, I couldn't wait to get back to the Lexus dealership. The other salesmen at the other places just sat in the car on the test drives without going over any details that might have been helpful. But that is not the reason I chose this vehicle. The car sold itself. Best car I have ever been in. Every one at the dealership was helpful. Not pushy or nagging. Like I said the car said it all. The appointment we had with Wade, the bells and whistle tech gave us a very detailed lesson and answered all questions and even repeated several important key items. Without his service we would have been lost. This is such a wonderful service they offer. Just another reason when my husband retires we will be back.

Loving the Lexus

Jul 26, 2015

Our tech, Wade was great. He explained all the bells and whistles of our new car. He made the experience fun and easy to learn. Without him we would have been lost. What a great touch this was.

Bonitascar

Jul 25, 2015

We had wonderful help in our salesman Dale and fantastic help from our Technical Adviser Mr. WadeSchumacher. He continues to be our greatest help in loving our wonderful Lexus 350. We will buy again because of Wade and is kindness to us and patience.

Cynthia New Retiree

Jul 24, 2015

I just leased a new RX350 and I have not had to buy or lease a car in the last six years as I had a company car. I actually went to several dealerships looking but there is no comparison to the customer experience you receive at Lexus of Brookfield. Not only is the buying experience easy but I spend a couple of hours with Wade earning about my car and all the gadgets and will probably be back in a few more times!! Not only do I love my car but the customer service experience is fabulous!!

New Retiree

Jul 24, 2015

I met with Wade Schumacher for a review hands on training on my new RX350 features and how to use them effectively. It was a most informative and fun experience. Wade is an excellent teacher and absolutely knowledgeable about the Lexus.

skinnerwm

Jul 21, 2015

Wade was extremely helpful and patient with teaching me the features of my car. Frankly many of the things we went over would never have been found on my own. His training allowed me to fully utilize and enjoy the benefits of the advanced features. Bill Skinner

Merry Lake

Jul 19, 2015

I met with Wade Schumacher on July 16th hoping I'd learn the basics of my "Navigation " system.With Wade's guidance, I not only learned the basics, but a great deal more. Probably because of histeaching method which was to present the basic approach, observe one's degree of understanding,and then build on that. His quiet humor and patience certainly helped to give me confidence and to feel free toask questions, even on material we had covered. Before I asked if I could contact him with further ( or repeat ) questions, he offered hisassistance and made me promise I'd call with any concerns.

Barb

Jul 11, 2015

I met with Wade Schumacher for advice on a number of technical questions regarding some of my GS350's features an how to use them effectively. It was a most informative and fun experience. Wade is a patient teacher, and follows that old adage of show, then watch the student mock your example and constructively critique.A great added customer service feature. Thank you Lexus, and thank you Wade!Barb Burton

David

Jul 10, 2015

This was our second purchase of an RX550, but it was, by far, the best car buying experience I have ever had. Walter was an exceptional sales consultant and Wade was an exceptional technical consultant. We had never been shown how to use anything in any of my previous vehicles, but Wade made sure we knew all we needed to know about the vehicle before we left the dealership. Overall a very impressive car buying experience and a very satisfied customer.

David 0563

Jul 8, 2015

This was our second purchase of an RX550, but it was, by far, the best car buying experience I have ever had. Walter was an exceptional sales consultant and Wade was an exceptional technical consultant. We had never been shown how to use anything in any of my previous vehicles, but Wade made sure we knew all we needed to know about the vehicle before we left the dealership. Overall a very impressive car buying experience and a very satisfied customer.

Ann

Jul 3, 2015

I purchased a new ES 350 3 months ago and had an outstanding experience with Wade providing a full overview of the navigation and technology systems. When he completed the Systems overview he informed me that he was available whenever I required additional information or service. I upgraded my cell phone a few days ago and required Wades assistance with my Bluetooth connection. He was excellent handled my situation and provided additional information that was very helpful to me. He is a wonderful part of the Lexus team and truly represents the Lexus Brand. I know that he is available whenever I have a need. The technology in my ES is outstanding and an individual like Wade makes it possible for me too utilize my ES systems to there full potential.n

Lexus Fans

Jul 2, 2015

We love our new Lexus NX. It was a bit difficult to get one but Jeff found one for us. Wade the tech guy is awesome. He should definitely get a raise :) Hi Wade!

Ann

Jul 2, 2015

I purchased an ES 350 3 months ago and Wade provided an outstanding full overview of my navigation and technology systems.When the process was completed Wade informed me that he was available whenever I had a need.I upgraded my cell phone a few days ago and had difficulty with my Bluetooth connection.I contacted Wade he had me come to the dealership and achieved the Bluetooth connection with efficiency. He is an outstanding representative of the Lexus team. I so appreciate how he is making it possible for me to utilize my navigation and technology system to its full potential.

Lexus fans

Jul 2, 2015

We are fans of Lexus vehicles and have bought many over the years. Lexus treats you like royalty. My roses are still lovely and were a special touch. Wade the Tech Guy is AWESOME! He should get a raise! :) All in all, a great experience.

LFurey

Jun 30, 2015

This was my third RX350 purchase and, by far, my best purchase experience. The whole process dealing with Michael Wright was exceptional, and the tech experience with Wade was exceptional, informative and fun. I have never had anyone show me how to use any part of my Lexus, let alone go into such detail with the tech info on the nav screen. I was able to go home and show my husband that my 2105 navigation system was better than his 2015 Jeep navigation system!

Enlightened One

Jun 29, 2015

I just completed the purchase of my second Lexus GS 350. The dealer scheduled a session with Wade the delivery specialist. What an education I received. Not only did he take me through all the features of the vehicle, he set up all the new technology and demonstrated all of the features. To my amazement, he showed me all the features that I had not been using in my previous GS. Importantly, many of my technology frustrations were taken care of with a click of a button or a little training, not to mention the system has been upgraded and much more user friendly. The car is great and now I am making use of many more features that I previously was not aware of. This service and training was invaluable.

LFurey08

Jun 29, 2015

This was my third purchase of an RX350, but it was, by far, the best experience yet. Michael was an exceptional sales consultant and Wade was an exceptional tech consultant. I had never been shown how to use anything in any of my previous Lexus, but Wade made sure I knew all I needed to know about my nav system before leaving with my new 2015 vehicle.

2015 LEXUS 460

Jun 28, 2015

WADE WAS VERY HELPFUL WITH EVERYTHING .VERY CLEAR TEACHING ABOUT THE VEHICLE FUNCTION AND OTHER QUESTIONS , PROFESSIONAL ABOUT EVERYTHING ,VERY FRENDLY IT WAS GREAT EXPERIENCE.

steve

Jun 28, 2015

Wade is the Instructor I never had regarding the available functions provided within the Navi-System. Not only was he very informed he was also 'fun' to go through the process with. Both my wife and I were 'happily' impressed. A real valued asset to the dealership team. Thanks so much.

GJV

Jun 27, 2015

I bought my 2015 RX 350 from Scott Trad and couldn't have been happier with the experience. He's very knowledgeable and really helped me decide which features would be best for me. What I really liked is that when he didn't know something technical (Googl Maps, Bluetooth, etc) he was quick to say "don't know about that", but I'll have you talk to Wade Schumacher. Wade is very knowledgeable and very patient with someone like me who is on the low end of the tech savvy spectrum. I had to go back to the dealer with some more technical issues I was having and Wade was as kind and patient the second time around. Very impressive experience.

Alta Werner

Jun 26, 2015

Once again, Wade helped me fine tune my ability with the navagation system. What a wonderful way to learn. It makes all the difference with enjoying all my car has to offer. I did not grow up with the current technology; he has me utilizing the features that Lexus has made available to me. I can go anywhere now and feel confident I will find my way and the best route to get there. None of my friends who bought other makes of cars has a Wade nor do they have my ability to use systems designed for clients. I am now proud of my ability and certainly am ahead of most of my peers in this aspect of navagation. A dedication on the part of Lexus and a great teacher make all the difference. Thank you.

RK

Jun 26, 2015

We purchased our second Lexus, a RX350, last month and are very pleased with it and the service that we received. The tech specialist, Wade Schumacher, did a great job of explaining all of the car's features, but after driving the car for a couple of weeks we had a few queations and needed a little more help, and Wade was happy to answer all of our questions. Thanks for the great service!

Vincie Chojnacki

Jun 26, 2015

Wade Schumacher not only helped me with my BlueTooth issue but also with other questions I had. He was extremely helpful more than happy to help me. His skill, personality and mannerism allowed me to feel comfortable and not intimidated. I left feeling more knowledgeable but with a smile on my face. I have always had a good feeling about Lexus but after dealing with Wade, I feel even better than before about Lexus. He gave me 100% of himself and his time.

Vincie

Jun 26, 2015

Wade Schumacher was extremely helpful. Not only did he correct my problem but he also helped me with other questions I had with no hesitation. His personality, skill and mannerism was non-intimidating. He was there for me...the customer...100% and totally present.I even left with a smile on my face and even better feeling about Lexus than I had.

Yulz

Jun 25, 2015

I purchased my car last Christmas at Lexus of Brookfield. The buying process was great. I chose ES 300h and has generally been very happy with it. One exception was getting the hang of the voice command and navigation system. I struggled with it until I finally broke down and made an appointment with Wade, the tech consultant. Not only was he knowledgable and very professional he made the learning process fun. I would definitely recommend spending a few minutes with him.

Jean

Jun 24, 2015

Thank you Wade for making the transition from an Audi sedan to a Lexus SUV an easy one by showing me the features of the SUV. Also thank you for your follow up thru email the following day.

Wiscobee

Jun 22, 2015

Lexus of Brookfield consistently delivers excellent customer service and technology support. Recently, I took my car in to get a new phone set up with blue tooth. Wade Schumacher spent a considerable amount of time making sure that my phone was set up and working correctly, He went above and beyond to cover several key technology features that he felt would help me utilize the system. Since then, I have been using the hands free voice commands and it has helped me safely have conference calls during my lengthy daily commute. I recommend Lexus of Brookfield for their service and ongoing assistance after I purchased my Lexus.

Steve & Julie -- Tucson, Az.

Jun 21, 2015

This is our fourth purchase from Bob Strauss and your dealership -- all experiences have been more than satisfactory. In my wife's and my book Bob is not only our sales associate but more importantly a very well informed and trusted adviser. We travel from Tucson, Az. to purchase our cars from him. Our son leased a IS250 from Bob and feels the same way we do. It is nice to deal with an organization that truly customer friendly.

wiscobee

Jun 21, 2015

Lexus of Brookfield consistently delivers excellent customer service and technology support. Recently, I took my car in to get a new phone set up with blue tooth. Wade Schumacher spent a considerable amount of time making sure that my phone was set up and working correctly, He went above and beyond to cover several key technology features that he felt would help me utilize the system. Since then, I have been using the hands free voice commands and it has helped me safely have conference calls during my lengthy daily commute. I recommend Lexus of Brookfield for their service and ongoing assistance after I purchased my Lexus.

DS

Jun 19, 2015

My experience at Lexus of Brookfield was great. I worked with Scott Trad on finding the right vehicle for me. He had a great attitude, was very knowledgeable and took a low-pressure approach. Wade Schumacher, the technology expert was awesome. He walked me through all the top questions at the point of purchase, and once I got used to the car, we setup another meeting to discuss my additional questions. I don't think there's anything he doesn't know about Lexus technology! Wade is very friendly, patient, and a great teacher. The great customer service attitude at Lexus of Brookfield will keep me coming back!

dms

Jun 19, 2015

My experience at Lexus of Brookfield was great. I worked with Scott Trad on finding the right vehicle for me. He had a great attitude, was very knowledgeable and took a low-pressure approach. Wade Schumacher, the technology expert was awesome. He walked me through all the top questions at the point of purchase, and once I got used to the car, we setup another meeting to discuss my additional questions. I don't think there's anything he doesn't know about Lexus technology! Wade is very friendly, patient, and a great teacher. The great customer service attitude at Lexus of Brookfield will keep me coming back!

Christine Gelb

Jun 15, 2015

I would like to express my gratitude to Wade Schumacher for the overall great service. He went out of his way to help. Thank you Wade!

Ower of our new Lexus named "Pearl".

Jun 14, 2015

Our purchasing experience was one of the best we have every had. The only one that came close was when we purchased an IS250 Lexus in 2007. Lexus does it right -- very professional and with class. Our Sales Manager, Scott Trad, was very informative and not pushy. He sold us on the technology, reliability, safety, comfort, and the Certified Warranty and so many other features. We totally enjoyed our purchase experience.

Owner of Pearl

Jun 13, 2015

We truly had not intention of purchasing a Lexus. This was the last dealership we visited. Scott Trad did his job selling us the car with his knowledge and professionalism. Wade Schumacher did an excellent job of teaching us the technical aspects of the automobile. He was very personable and gauged his teaching abilities to connect with us by being observant of how we were comprehending things. He was very patient and made us feel welcome to revisit this after a period of time with questions. We will be comfortable in doing this because there is simply a lot to know.

Harold Mayer

Jun 11, 2015

We purchased our sixth Lexus and Scott Trad and Wade Schumacher were extremely professional and helpful.

Hawkeye97

Jun 11, 2015

Went to dealership with intent of looking at (and not buying) a car to replace my E350 Mercedes. Inquired about the trade in value for my car just out of curiosity. Salesman Scott Trad professionally and quickly was able to get a price for my car while showing his inventory of certified preowned cars. I also viewed the new cars as well but decided to focus on a couple of used ones. There was never any pressure or pitches made by Scott and he listened thoughtfully answering questions clearly and completely. The trade in value was higher than I expected, and I found the car meeting my needs...so I bought it. All around the entire process was relaxing and stress free. Delivery Specialist Wade Schumacher made the final pick up an extraordinary experience. Never have I been so well treated and respected in the process of explaining the functions and attributes of my LS 460. I read other reviews not so complimentary and simply cannot believe they were accurate. This is my family's second purchase from Lexus of Brookfield. One new RX 350 and one certified preowned LS 460. They do a great job!

Hal

Jun 11, 2015

Wade Schumacher and Scott Trad provide professional and knowledgable help. Dealership performance is what attracted me to Lexus years ago, this is my sixth Lexus.

hawkeye97

Jun 11, 2015

Went to dealership with intent of inspecting current inventory of used cars...not to buy anything. Asked them to price my E350 Mercedes as a potential trade. They responded quickly with a price above what I had anticipated. On the lot there were two potential candidates of cars that interested me and I test drove one. Bought it!!! NO pressure or pitches the entire process, only good listening and informed answers when asked. Our second purchase at this dealer...one new and one certified preowned. Great sales by Scott Trad and delivery by Wade Schumacher. They truly made the difference in me buying with confidence. Have read other reviews regarding service and dismissed them as people wanting something for nothing or making a big deal out of something trivial. Lexus of Brookfield service has been the absolute best dealer service I have ever encountered.

Bob

Jun 10, 2015

My Bluetooth and iPhone were not working together. Wade got them both working together quickly and in a friendly professional manner. Wade clearly knows what he is doing. Employees like Wade make a buyer come back to Safro Lexus - 6 purchases to date.

Ray

Jun 8, 2015

I continue to be impressed with Lexus of Brookfield for their effort to totally support their customers. I purchased an RX350 in November 2014. The entire staff was excellent. I was very impressed with the provision of a Tech Support person on the Navigation and Telephone setup. Wade Schumacher was professional and extremely knowledgeable. My wife and I recently purchased new iPhones and I called on Wade to help me set them up in replacement of our old phones. He was quick, courteous and very professional. Thanks Wade for your assistance. Thanks Lexus of Brookfield for having such a knowledgeable person available to assist your customers.

olderwiser

Jun 8, 2015

My experience at Lexus of Brookfield is without doubt, the best car buying experience I could have. I appreciate the friendly welcome greeting, low-key, knowledgeable salespeople, and efficient financial guidance. My most recent purchase at this location included a true hands on tutorial from the delivery specialist, Wade Schumacher. He sat with me for a very long time in my new IS 250 to demonstrate and explain any feature that I might be unfamiliar with. He answered my questions with patience and understanding. It was a great way to send me off and down the road with knowledge of some pretty amazing technology on my new car.

Wagonmaster4139

Jun 8, 2015

In Nov. 2014 I purchased a 2015 RX350 and have been extremely pleased. All of the sales and support personnel were very courteous, knowledgeable and professional. Recently, my wife and I purchased new iPhones and I called the dealership for assistance in setting up the new phones on our vehicle. I was immediately connected with Wade Schumacher, Lexus of Brookfield's technical support professional. Wade immediately set up an appointment and quickly solved my problem and had our new phones working in quick order. I am obviously impressed with Wade. I am very impressed with Lexus of Brookfield for caring enough about their customers to provide the services of such a professional to their customers.Kudo's to Wade and Lexus of Brookfield.

Mary Starr

Jun 5, 2015

Thank you to Scott Trad for making the transition from my old Lexus to my new Lexus a breeze. He did a great job of pointing out the differences between the two vehicles. He also did a tremendous amount of the legwork being conscious of my busy schedule and limited time. He was prompt, courteous and professional. Also thank you to Wade Schumacher for the time spent on two occasions helping to familiarize me with the many enhanced features in my new 2015 Lexus 350 RX. He was patient, courteous and knowledgeable. It saved me a tremendous amount of time not having to go through the manual and gave me hands on experience by the time I left the lot.

olderwiser

Jun 5, 2015

I recently leased my fifth Lexus IS250 from Lexus of Brookfield. I have been an extremely satisfied customer for many years and the sales, service, and personalized treatment just keeps getting better. Will Snider, my salesperson, is wonderful to work with and doesn't miss a beat in knowing what I want and getting back to me whenever I call. Geoff Sanders made doing paperwork simple...and most definitely, Wade Schumacher, the delivery specialist, has the best title of all. We sat in my new car for a very long time as he carefully showed me every new feature that I will learn to use (hopefully...lots of bells and whistles on this 2015 model). He used tech language that a 'mature adult' could easily understand, and let me try to do some things for myself just to be sure I understood it all. He also was able to answer questions and possible scenarios that I posed to him. With patience plus. Very important experience to enjoying my new car. Of course, those beautiful roses on pickup day are also truly appreciated.

MM

Jun 4, 2015

Recently purchased from Lexus of Brookfield and had a great experience. Wade Schumacher provided great customer service in reviewing all the features of the vehicle and setting up all my preferences with me.

Mary Starr

Jun 4, 2015

Thank you to Scott Trad for making the transition from my old Lexus to my new Lexus a breeze. He did a great job of pointing out the differences between the two vehicles. He also did a tremendous amount of the legwork being conscious of my busy schedule and limited time. He was prompt, courteous and professional.Also thank you to Wade Schumacher for the time spent on two occasions helping to familiarize me with the many enhanced features in my new 2015 Lexus 350 RX. He was patient, courteous and knowledgeable. It saved me a tremendous amount of time not having to go through the manual and gave me hands on experience by the time I left the lot.

MM

Jun 4, 2015

Recently purchased my new car from Lexus of Brookfield and had an excellent experience. Wade Schumacher was very helpful in going over the features of the new vehicle and setting up my preferences with me. Excellent customer service experience.

rriegert10

May 29, 2015

Wade was an amazing teacher! I didn't even buy my car from the Brookfield dealer but he still helped set me up. I walked away over joyed and extremely informed on how to use all options in my Lexus!

Tom G.

May 28, 2015

One of the things that impressed me most in dealing with Dave Bray is how he listened. Yes, his job is to sell cars, but more important, it is to provide what the customer is really looking for. Then, everything fell into place, including Wade Schumacher's explanation of how a 460 LS works.

doc mary

May 22, 2015

Yesterday I picked up my new RC 350 F Sport. What a sharp car and fun to drive. Everyone from Dale to Kevin to James to Wade were great. A special thanks to Wade the technology guy who was very patient as he he gave me nearly 2 hours of his time teaching me about this car. He also made me feel comfortable about calling back with questions which I'm sure there will be in the future.

Tom

May 21, 2015

Great service from Wade Schumacher-Tech Specialist Assists in the areas I not the most knowledgeable and or need assistance, explains and demonstrates the Blue Tooth and screen options of the vehicle to maximize full use of the vehicle options very nicely!!!

rolling stone

May 15, 2015

Our second Lexus from this dealership. Outstanding Tech Support from Wade Schumacher.

K&R

May 15, 2015

This was our second new Lexus purchased at Lexus of Brookfield and we very pleased with the experience. The tech support from Wade Schumacher was very helpful and I'm sure we will be relying on him to answer questions that we have in the future.

J&R

May 9, 2015

Have dealt with this dealership since 1992. Always received excellent service. Most recently have worked with Scott Trad, Wade Schumacher and Jeff Sayers. All were extremely helpful and professional.

Norton1132

May 1, 2015

Purchased a new Lexus RX 350 , a very pleasant experience , outstanding salesman ,Jeff Sayers and anOrientation by Wade Schumacher that was complete and comprehensive . These individuals andthe dealership are assets that one does not often see in the car industry .

SM2262

May 1, 2015

I called Wade Schumacher (the Lexus Technology Specialist) because I was having problems pairing my phone. He called me back the same day and walked me through step by step - I didn't even have to drive to the dealership! Thank you Wade for your prompt, knowledgable and professional service.

Butch Harper

Apr 29, 2015

My wife and I just bought our first ever Lexus, a sparkling red RX350, from Lexus of Brookfield. The entire buying process was an absolute delight, made especially so by our outstanding sales person, Kurt Kuelthau. We actually met Kurt at the Milwaukee Auto Show in early March and he was very helpful, engaging and informative. After promising at the Auto Show to get back in touch with us and provide us some literature on the Lexus RX and to set up a test drive, he remained absolutely true to his word. Never pushy, but certainly persistent in his pursuit of us and our business, he kept in touch. We visited Lexus of Brookfield in late April and found the beautiful chariot that we purchased about a week ago. I cannot say enough about how well Kurt handled the whole process, making the purchase an easy part of the deal. He showed us numerous RX choices on the lot and then we began to focus in on the RX we eventually bought. We highly recommend Lexus of Brookfield and especially Kurt if you're in the market for a new Lexus. You will be glad you did! A Very Satisfied 1st Time Lexus Buyer, Butch Harper Wauwatosa, WI

Deb123

Apr 27, 2015

I just picked up my new car, and I was very pleased with the professionalism and helpfulness of the salesman (Michael) and the clarity of presentation of all the technical bells and whistles (Wade). I was presented with several warranty add-ons, but there was no pressure to buy -- they were happy to let me read the material and come back later if interested. I always dread the process of buying a new car. These helpful professionals took a lot of the stress out of the whole process.

Merle

Apr 24, 2015

My buying experience was great. sales department was easy to get along with. I gave some on price and they gave some and we made a deal. My 2013 ES-350 is a great car. I love it. I had a 2004 ES-330 with 160,000 miles on it that I gave to my daughter (she loves it) it was like new and I didn't think it could get better then that, but it did. I"ve been back for service, and my 2nd meeting with their tech man Wade Schumacher. That guy is a wizz, patient, and no question was left unanswered.

Lynne S

Apr 23, 2015

Excellent experience. Bob Strauss in sales is terrific. The Sales Manager, Kevin Robinson, great. They are patient with the customer, and efficient thru the process. Wade Schumacher provided our one-one car orientation---he is a rock star! Wade spent a good 75 minutes with us, providing one-on-one orientation to the vehicle, its features and technology. Wade spoke in easy to understand terms synced up our phones, contacts and blue tooth.

Lynne S

Apr 23, 2015

Excellent experience. Bob Strauss in sales is terrific. The Sales Manager, Kevin Robinson, great. They are patient with the customer, and efficient thru the process.Wade Schumacher provided our one-one car orientation---he is a rock star!Wade spent a good 75 minutes with us, providing one-on-one orientation to the vehicle, its features and technology. Wade spoke in easy to understand terms synced up our phones, contacts and blue tooth.

shroffie

Apr 23, 2015

I started off being certain that I was buying a German car. I casually accompanied a friend for his car search and based on the service provided by the sales staff, converted to think about considering Lexus. As I research more, and multiple trips to this dealer (Lexus in Brookfield) confirmed that I wanted to buy a Lexus and would buy from this dealership only. The salesperson never seemed pushy to sell it that day/that evening itself. Of course once he was certain that I like the car, he suggested that I do it quickly than delay it further.The finance manager was very patient and explained all the elements of the agreement and options. Never did he push for us buying any options. The car was ready by the time documentation was completed with a bouquet of roses - welcoming us to the Lexus family. The salesperson stayed back late and explained to us all the features of the car. Never did he rush us. He was very patient and explained all questions during the negotiations and final car delivery.The dealership is conveniently located, good ambiance, very courteous sales team & cars seemed to be taken good care of

Angel

Apr 22, 2015

Our experience at Lexus of Brookfield was excellent! Our sales person Will, was knowledgeable and extremely helpful with the purchase of our new vehicle. The technology assistance from Wade was amazing! He went above and beyond, coming to our home twice to answer all questions and ensure a wonderful purchasing experience. I highly recommend this professional dealership for new and experienced buyers.

Yellow Jeep

Apr 22, 2015

Needed help with my cars technology and I got so much more in help from their technology person .I can not thank Wade enough Great Job

Marjorie Giegler

Apr 14, 2015

I recently upgraded my cell phone and hadn't a clue why it didn't justmagically work when I got in my car. Wade was very helpful, friendlyand very smart!! Thanks.

123456

Apr 10, 2015

I purchased a RX 350 recently. I found the entire staff at the dealership very helpful and accommodating to my requests and schedules. They treated me with respect and were very fair in their financing and other support activities. I was particularly impressed with the Technology training that was offered immediately after the purchase and then returning to the dealership after a few weeks for follow-up training. These cars are loaded with technology features and it will require a deeper understanding of the functionalities to enjoy the experience. I appreciated the patience and willingness to coach.

AltaChavah

Apr 8, 2015

Lexus provided me with a technology expert to teach me how to use all the advanced technology in my new nx200t. I am an older woman, I am 72 years old and only got a smart phone two years ago, I was so pleased and totally surprised that Lexus had this service for their customers. Wade Schumacher is a great teacher and I had my original session with him when I picked up my car. My second session was almost two weeks later, after I had used my navigation system and phone set up. He is a great teacher and I thank Lexus and him for my being able to use and enjoy my new car without being afraid.

The Retzlaff's

Mar 28, 2015

We always come back due to the great experience with getting just the right car and the sales team. This time we worked with Jeff Baker he made sure we found the exact RX we were looking for. Loved having a technical specialist (Chad was awesome) to go over the car features with us before we left. I always love the flowers

Sunny

Jan 30, 2015

I am a former Lexus owner and just purchased my second Lexus RX350 and had the pleasure of working with Jeff Baker. Jeff did a great job of making the car buying process run very smoothly. He is a wonderful salesman and I would not hesitate to work with him again.

Robert&Mareta

Jan 23, 2015

Jeff Baker is a true professional . He represents himself and his company with excellent customer service and a no nonsense sales approach. We have the utmost respect for his integrity. He follows through and we will return to Jeff for our next vehicle purchase.

GX Love

Nov 15, 2014

I had been looking for a GX for a while when we found ours at Lexus of Brookfield. My husband contacted Jeff via email to see if the car was still there as it was a two hour drive for us! Jeff was awesome to work with, so easy going and nice. It was like we knew him on a personal level. We've only had the truck for a couple of hours, but this is my second GX and I just love this truck! We are so happy with the service we received from Jeff, we will most likely drive back to MKE in a year when it is my husbands turn for a new car instead of from the dealership here in our town. Thanks Jeff for being such a great sales person!

Larry

Oct 10, 2014

I own 2 Lexus and was blown off by the service department for a warranty repair and Lexus will not cover it now. I will never buy another Lexus again or anything from this dealer again. No follow through or follow up. It was the worst customer service from the dealer and Lexus. The dealer did not call me back for over a month and Lexus' 48 hour call back took a week.

Kelly

Sep 26, 2014

Jeff Baker was wonderful to work with. I called in pursuit of a very specific CT (2014 Obsidian exterior, Parchment interior with seat comfort package, no other optional features). Jeff called me back within minutes after he tracked down the one CT meeting my requirements for sale in the entire COUNTRY. He also provided some 2015 options. He was very upfront about pricing, including transporting the vehicle from St. Louis. I was thoroughly impressed and will tell all my friends to see Jeff at Lexus of Brookfield if they are in the market for a Lexus. Thank you!

muds

May 13, 2014

I purchased a used BMW X3 from the used car offerings. My wife and I were treated with kindness and respect. We were slow to decide; but during our contemplation, we were never hassled. Options were presented to us, multiple questions answered and every consideration offered to us even though we were not purchasing a new vehicle. We plan to return and can refer others here with enthusiasm. Ken and Gitta

Gordon

Apr 9, 2014

I just purchased a Lexus RX at Lexus of Brookfield and it was a perfect experience. I have purchased over 60 cars so far in my life and this was the best experience I have had. My salesman was Grover Zwieg. He went well beyond any level of customer service I have ever had when buying a car. He even came in on his day off to help me get the car to my home and into the garage with a big red bow on top as a surprise for my wife. The sales area and the service area are both beautiful facilities. Everyone was very helpful and friendly. I can't imagine ever buying a car anywhere else now that I have found Jack Safro's Lexus of Brookfield.

HillbillyCarShopper

Apr 3, 2014

I went there about a month ago to look at a used Volkswagon that they had on their lot. I don't remember the first name of the person who helped me, but his last name was Janowski. He was helpful until I mentioned my trade in, and the fact that I would probably need a cosigner. As soon as that was said, he was rushing to get me out of his office, as if I was wasting his time. He told me that he "needed to check around to see what someone would give him for my trade" because "They don't accept GM products with 100,000" Which is all fine and dandy, but he made it seem like it was a hassle to him. After hurrying me out, he called me several hours later to tell me that "Someone had just come in and paid cash for the Volkswagon, but he would keep his eye out for a Toyota or something"...What?! Not only do I not believe someone just walked in and paid cash for a Volkswagon at a LEXUS dealership, but when did I ever mention that I wanted a Toyota? I haven't heard anything from them since...so thank you for letting me know that my business was not worthy of your precious time. Went somewhere else a few days later, and left with my new Mazda3! I would not recommend this dealership to anyone, unless you're rich. They def. made me feel like white trash, and I would never walk back through their doors.

Mike Dederich

Mar 22, 2014

The dealership had just closed for the night when I came in to test drive an ES-350. Craig stayed behind, gave me the keys, and let me take it for a spin - AWESOME! I was offered a price that I was comfortable and the APR seemed great but when they viewed my credit report they gave me an even better rate. I haven't had any problems with the car itself and during a recent check-up for 30k miles, the customer service team replaced the cover to the window switches (without even asking). That to me is just fantastic work and they went above and beyond. It would be the best of both worlds if they could ever build a similar off-road SUV comparable in price and interior size. One can only hope.

Rick Carter hoping for a better experience

Nov 23, 2013

I went to have my vehicle serviced for a factory recall, (Free) And ask for the vehicle to be looked over and the oil changed Easy enough. Two days later my vehicle was returned to me and I was presented with a bill for.....Wait for it...Hold your breath. ......889.87 for a oil change. .. Now Breathe .....Just got my brakes Done, Wheel alignment and new tires and Oh a oil change, For a little over 1200 at the normal dealership I take my vehicle. My daughter will be driving soon and I want to give her my rx 330 and get a rx 350 ....I hope That I have a better experience in the sales department. Mr Carter

Chickenman

Nov 8, 2013

I sent an email to the dealer asking about a car that I saw on Cars.com. They didn't respond after 24 hours so I sent an email to Will Snyder. He called me the next day about the car. It seemed strange to me that the dealership was so lackadaisical about returning calls to someone who shows interest in one of their cars. I ended up buying another Lexus from a different dealer and I was extremely happy about the whole buying process at the other dealership. I will probably maintain my car at Lexus of Brookfield, and I would also consider buying another car from them some day. However, I think the dealership should go to greater lengths to contact potential customers in a more timely manner.

Billie Marie

Nov 1, 2013

WILL SNIDER did a more than EXCELLENT job with my replacement of a LEXUS RX350. My car had been totaled - due to the safety of the RX350 I only obtained minor bruising. I had chatted with Will online about a vehicle I had seen to replace my totaled car. He held it for me, for 6 hrs. I came in and had a wonderful discussion with him and put money down on my vehicle. He came in on his day off to make sure that everything went smoothly when I picked it up. Jason in finance did an excellent job helping me decide on payment options. I even was given a dozen red roses. I WILL NEVER BUY A CAR FROM ANYWHERE ELSE. The team at Lexus of Brookfield is awesome.

mmcgovern_dublin

Sep 20, 2013

We would purchase a car from Will Snider again! He is professional, patient, and knowledgeable. He made the car purchasing experience actually fun and easy. He and his team are very accommodating and easy to work with.

tosa3

Apr 23, 2013

I went in to buy a used suv, I made an offer they accepted the offer contingent on fixing a squeaking in the rear of the vehicle. Later that day they must have realized it would take more to fix than they thought. Instead of fixing my newly purchased vehicle, they told me it was no longer available. After I argued that I have a contract, the manger told me who do I think I am, they dont need to adhere to a contract. And then a few choice words after. I decided it wasnt worth another minute of my time, I would suggest you do the same before you step through the door.

DisappointedinWaukesha

Mar 22, 2013

We have a RX450 Hybrid and love it. We just wish we could go to some other (any other) Lexus Dealership. Lexus of Brookfield argues about everything. After six months, we noticed a rattling. It took my wife reporting it three times before they actually checked it, and determined a shock need to be replaced. At another service appointment, she asked them to look at a tire. They didn't bother. The tire went flat later that week. And while I cannot blame for the nail in the tire, I cannot believe they did not bother check it and sent my wife home on a bad tire. One of the reasons we bought this vehicle was safety, and right now we feel anything but safe. Suggestions for anyone who is reading this. Our service rep was Jim Washkuhn. If you get him, ask for someone else. I also spoke with the service manager, Keith Ullrich, and the general manager Tony Baker. Of course I only received a response from the service manager after talking to my salesman. Baker was very polite (Ullrich certainly was not), but in the end they did nothing. Worse yet, they "repaired" the tire, after I was initially told that the tire was un-repairable (by another service rep, Jim Silvas, who was honest...hopefully noting his honesty in this review does not hurt him at the dealership). Bottom line: I am taking my vehicle to my local tire shop because I no longer trust my Lexus dealership. (Sad) One other suggestion: My wife is the primary driver and was the one bringing the vehicle in for service. She seems to think that they listen to me more than they listen to her. (I cant personally agree or disagree if they treat women differently, but they wouldn't be the first service center to do so).

RX450Owner

Mar 12, 2013

We have a RX450 Hybrid and love it. We just wish we could go to some other (any other) Lexus Dealership. Lexus of Brookfield argues about everything. After six months, we noticed a rattling. It took my wife reporting it three times before they actually checked it, and determined a shock need to be replaced. At another service appointment, she asked them to look at a tire. They didn't bother. The tire went flat later that week. And while I cannot blame for the nail in the tire, I cannot believe they did not bother check it and sent my wife home on a bad tire. One of the reasons we bought this vehicle was safety, and right now we feel anything but safe. Suggestions for anyone who is reading this. Our service rep was Jim Washkuhn. If you get him, ask for someone else. I also spoke with the service manager, Keith Ullrich, and the general manager Tony Baker. Of course I only received a response from the service manager after talking to my salesman. Baker was very polite (Ullrich certainly was not), but in the end they did nothing. Worse yet, they "repaired" the tire, after I was initially told that the tire was un-repairable (by another service rep, Jim Silvas, who was honest...hopefully noting his honesty in this review does not hurt him at the dealership). Bottom line: I am taking my vehicle to my local tire shop because I no longer trust my Lexus dealership. (Sad) One other suggestion: My wife is the primary driver and was the one bringing the vehicle in for service. She seems to think that they listen to me more than they listen to her. (I cant personally agree or disagree if they treat women differently, but they wouldn't be the first service center to do do).

Disappointed

Nov 16, 2012

Very poor experience with this dealer. Sorry I purchases a Lexus.

Car Guy

Sep 21, 2012

Just picked up my 3rd Lexus at Lexus of Brookfield and , once again, I give this dealership the highest recommendation. The buying experience, as usual, was pleasant and fair thanks to my salesman,Bob Strauss. Their service area has to be seen to be believed. Luxurious and warm, complete with fresh fruit , pastry and cappucino, the waiting area resembles an upscale lounge. The actual service floor resembles an F1 racing paddock incredibly high tech and amazingly clean. Serviice performance over the years has been 100 per cent flawless. Dedication to customer satisfaction is ubiquitous and unwavering. Everything from the (free of charge) $ 62,000 RX hybrid loaner ( for a week while waiting for a part ) to a dozen roses for my wife on Mother's Day displays the dealership's focus on the appreciation they have for their buyers long after the vehicle is purchased. The courtesy and professionalism of the entire staff is unparalleled. This is the Gold Standard of what the car buying experience should be.

john1

Jul 7, 2012

Great buying experience. Dealership personnel were professional, knowledgeable and courteous.

firefighter

May 12, 2012

I was disapointed the vehicle was not as represented. I specificlly asked, how is the interior? The reply I received from the dealership was" mint", I specificlly asked has the vehicle ever been smoked in, dealership replied " one owner non smoker". I traveled 4+ hours to inspect vehicle and was disaponted after I returned home with the vehicle the drivers seat had a very amature repair to the drivers seat.The vehicle also had been smoked in as evidenced by the used cigarette lighter and ash tray.

GX470BrookfieldLexus

Mar 14, 2012

PLEASE READ LAST PARAGRAPH FOR ENTIRE EXPERIENCE. This is my 4th Lexus (1 LS430 & 3 GX470s). My wife brought her GX in for a repair to the front passenger seat track. When she picked up the vehicle she noticed a chip out of the simulated wood dashboard on the passenger side and one on the simulated wood to the right of the gear shift. At ~8:00 a.m. I phoned Mr. Washkuhm who immediately said the damage couldn't be from their technician because he wasn't working in that area. However, he said he would speak with the technician and verify his claim. By noon I still hadn't heard back from anyone from the dealership so I stopped by in person. Mr. Washkuhm was out to lunch so I voiced my concerns with another service consultant who said he would ask Mr. Washkuhm to contact me. At 2:00 my wife spoke to. Mr. Washkuhm and was told her vehicle would not be finished at the time promised (no surprise - they had not yet started work when I was in at noon). Mr. Washkuhm offered no status on the dashboard issue. When my wife retrieved her vehicle the next day, she was told that they did not cause the damage and were not going to cover the needed repairs. To add insult to injury they didn't get around to washing her vehicle. The next day I brought my vehicle in for an oil change and spoke with Keith Ullrich, the Service Manager, about our issues. He reiterated Mr. Washkuhm's position and washed his hands of it. He said the tech was not working in the areas in question. I corrected him noting the tech "fixed" (broken again) the boot around the gear shift. He said he would replace the wood around the shifter if the technician was working on the shifter boot.I believe Lexus is the best vehicle on the road and the best value. However, the total "Lexus experience" is lacking at this particular dealership.Lexus Corporation would be well served to offer this dealership some Service Recovery training. I am writing this review as I wait on my final service at this dealership. NOTE: PRIOR TO SUBMITTING THIS REVIEW I SHARED IT WITH MR. WASHKUHM AND ASKED IF IT ACCURATELY DEPICTED THE COURSE OF EVENTS AS HE KNEW THEM. HE OFFERED AN AFFIRMATIVE REPLY****UPDATE****A couple days later, my wife received a phone call from the dealership regarding her service visit. She told the caller about the issues stated above. The next day she received a call from John Ferrito, the General Manager. He was very apologetic and said the issue should not escalated to that point. He told my wife she could bring in her vehicle any time that is convenient and he would make the repairs in question. He provided her with a complementary vehicle while the repairs were being made. When she retrieved her truck the next day, she was greeted by Mr. Ferrito and was delighted to see they had porterd her vehicle. Mr. Ferrito even had a dozen roses on the passenger seat! My wife posted a photo of the flowers on Facebook and it went viral Talk about SERVICE RECOVERY! This dealership had lost two customers and thanks to Mr. Ferrito we will be back!

rocky

Feb 26, 2012

I asked for a cash price for a selected vehicle ...never got the price after 3 attempts

Iiking Lexus

Feb 23, 2012

I had a great experience dealing with Jack Safro Toyota. I worked with salesman Jeff Sayers and he was easy to talk to and work with me. The deal went very smoothly and when I had trouble with the car about a week after I had purchased they readjusted everything to make it right for me. I have had no problems since. I would definitely recommend the dealership to others.

Joanna17

Jun 16, 2011

When you buy a Lexus part of what they sell you on is a "premium service experience". Translation - a nice lounge with drinks, snacks and copies of WSJ. Notice no mention was made of fixing your car quickly or accurately because that's not going to happen.Example - I picked up Lexus in March and less than 90 days in, the air vents developed a manky (musty + stanky) odor. Took the car in, and learned it was some drain defect allowing water to build up in the AC, creating the reek of old wet laundry. So, I dropped my car off on a Friday and told them to keep it until Wednesday since I would be traveling. On Wednesday, (or at any time) did I get a call with status? No! I guess your typical Lexus driver has a secretary or some lackey to handle these details but I do not.Finally was told the car was ready. When they pulled it up all I had to do was stick my head in to determine the reek was still present and accounted for. So, I had to stand around for 15-20 minutes for multiple people to determine in fact the car still stunk. I was sent off with a loaner and a promise of calls with status.Which were never received - I had to call late the next day to find out that they were cycling thru some disinfectant to kill the mold and it would be another day. Ok...you had the car for 5 DAYS .....maybe you wanted to GO AHEAD AND DO THAT before I picked it up? It's now been one week and I'm still without my car. God only knows what I will find tomorrow when(in theory) the car is ready for pick up. If you are trying to decide between a Lexus and something else, just go with something else! On the other hand, if you love the smell of hot dumpster, give me a call - I have a car for sale that's perfect for you!

xswaggx

Dec 27, 2010

OVERALL OPINIONThe salesman I worked with, Scott Nelson, seemed like a very friendly guy, and someone who cares about making a sale. In my personal opinion, Todd-the sale manager, on the other-hand lacks professional business ethics that most dealerships need. My overall experience with this dealership has been poor, if someone asked me to recommend a Lexus Dealership, this one would not be on the list. SUMMARY OF WHAT HAPPENEDI had been chatting with a sales rep (Scott) for a few weeks about pricing on one of their cars. When we finally came to an agreement, I put down a $2000 deposit to reserve it. On the day I was supposed to go pick it up, I get a call from their finance lady saying she could not get financing for me and is trying other places (that was fine since I already had my own financing). So I called my finacing bank and told them that I found a car and wanted to know the steps so that I can pick up my car today. In short, my bank said to have the purchase order faxed over to them, and they can wire the funds to my bank account and I should have it cleared by tomorrow. Well, when I called in to tell the Sales Manager this, he said he had some other people, who had offered him more money for the car coming in to see it later that day. And that he wanted to give the other people a chance to make a better offer. Why would your dealership take my deposit, run my credit a bunch of times, and then tell me he was going to sell the car to someone who offered more money from the car. If you wanted to wait around for someone who was going to offer more money for the car, you should have never took my deposit, and never came to an agreement on the car. This is just plain horrible business ethics. I would never recommend this place to anyone.

cuswapa

Nov 9, 2004

Pompous and arogant sales staff. I arrived at the dealership a bit dishevelled from hauling yard debris away. I own a small business, and have grown it from a start up, into a successful entity. I was in the market for a new car of esteemed calibre. Upon entering the showroom, the available staff gave me the once over, and promptly found other things to do. I approached the nearest "gentleman", and said that I had a few questions about a specific model. He handed me a brochure and stated that he had to get to a meeting.<br>Thanks for your help, I love my new Escalade purchased from your competitor!