Used Cars for Sale at Lexus of Edison in Edison, NJ

Traci

Aug 16, 2016

This was the best car buying experience I've ever had. Stefani was friendly and helpful and didn't pressure me at all. She worked with me to make it a price I was comfortable with. I love my car and am excited to drive it.

Cordero

Jun 5, 2016

We have used Lexus of Edison numerous times and always walked out happy. This past time we dealt with Chris Young the salesman and Robert Garcia, guest relations. They both made our experience a pleasant one. And again we walked out leasing another Lexus and paid a great price...so we were all happy.

valery dvorkin

May 9, 2016

I want to thank Edison Lexus for an incredible car buying experience. I especially want to thank Christopher Young and David Goldfarb for excellent customer service and for being more than helpful throughout the entire car buying process. I have been a Lexus customer for 20 years and have never had a greater experience than I have had at Edison Lexus. Thank you again!

rafcastillo9

Mar 25, 2016

I had the best car buying experience at Lexus of Edison. Nick Peresunko was a great sales person to deal with. I explained to him what I was interested in and how much I was looking to spend. He was a great help, he put together a list for me and in a short time we were test driving a few cars. A few hours later we were making a deal. I'm very happy so far with my purchase even happier with my experience. I would recommend Nick to anyone interested in purchasing a Lexus. Daniel Mercado was also a great help, I've been in with the financial person before in other dealers and they can end up breaking the deal. Not the case here, Danny explained all my options and also answered all my questions.

SLSBenz

Mar 6, 2016

30 days ago I purchased a brand new 2016 ES300h, second vehicle I bought from this dealer. 2 weeks after my purchase and signed contract I started receiving demanding calls from Daniel Mercado the financial manager that I owe $500 and need to come in immediately and have my contract re written!!! No apologies no mention of errors!! Now they let my temporary registration expire because they haven't processed my paperwork, and I cant drive or work..my vehicle is for business use. When I called them I was advised to continue driving and they will pay for my tickets!!!

Rich_K

Feb 25, 2016

They were rude and insulting when I brought my IS250 in for service with malfunctioning wiper (passenger side). Was sent from one to another though I had a 1:30 APPOINTMENT (you jerks should learn what that word means, some of us WORK and can't sit around all afternoon). Finally, they look at it and tell me it's $500 to repair failing mechanism. ON A LESS-THAN-FIVE-YEAR-OLD-LUXURY CAR? That's already been "fixed" under recall? I think "fixed under recall" means that it should be fixed with a part that doesn't fail AGAIN in 2 years! I'm pretty sure the government expects safety equipment to work more than 1/3 the expected life of the car. Insulting person told me "maybe you don't clean the windshield property". Well, the other cars I've owned during the over-one-million miles I drove never had wipers fail. They "fixed" it for free, saying it probably wouldn't last. Failed again the next day. Oh, that Lexus quality! IT SUCKS!

albert65

Feb 23, 2016

We bought Lexus RX450h with a great satisfaction. Fast service and very honest staff. We were impressed with level of expertise of Nick Peresunko, who is the Sales & Leasing Consultant. We highly recommend this place to others.

jaynuz

Feb 21, 2016

After speaking with the internet team for a couple of days I decided to head over to the dealership and work out some kind of deal and also get my current Lexus appraised. I was told that they were "to busy" and come back another day. That's pretty bad if you ask me. I will take my business else where I guess.

Rudichka

Jan 19, 2016

This is my second car from the Lexus of Edison. The negotiation experience was easy, car was ready as promised, and the overal experience was great. Both Nick and Komal were very knowledgeable and ensure my current features are available in the new car.

JonT

Jan 3, 2016

I was searching on auto trader for a Honda Element. I stopped in to see it in Edison on a Saturday and was greeted by Pete Hannah, I was trading in a Saab and he saw me through all phases of my purchase with comfortable professionalism. I am sure he could have sold a few new cars that day,but he stilltook the time to help me. The car was ready to roll a short time later. Then I met with Daniel Mercado,and although it was getting late he still stepped up and handled our transaction in a friendly,and thoroughly professional manner. All in all it was smooth sailing.

kam7patel

Jan 2, 2016

I was treated as if I wasn't able to afford the vehicle. I ended up buying at another Lexus dealer and was treated with respect.

igasour

Dec 26, 2015

Walked into dealership, Arnie the sales guy gave me a strong deal which was approved by general sales manager Justine,. We were hesitant but Justin was a smooth talker and quickly talked us into leasing the car as and assured us that they were all professionals and lexus certified. I was dealing with Arnie who appeared to be very knowledgeable but was caught in a web of lies when confronted about the pull ahead program which he promised would apply no matter who in the family owned a Lexus. Arnie kept making us change addresses on insurance documents and refused to give us an answer as to why, and would not give us a his F and I managers name only telling us that he would handle it. We were duped into giving them more money on the phone before they delivered the car. We waited patiently even at the expense of my 11 year old sons birthday gift Nets tickets which Arnie knew about and then heartlessly told us that he wouldn't be taking in our old leased car which was part of the Lexus pull ahead program. I realized then why he made us change addresses numerous times, I realize that compromising my sons birthday, Christmas our day, our feelings, was just a ploy to make a buck for Arnie who works and is a cohort of LEXUS OF EDISON, I contacted hthe general sales manager JUSTINE who told me he gave me the best deal he could and to move on with my life as he cannot help me any further. His General Manager Mr. Dimeo was unavailable and was on a vacation until the middle of January. AVOID THIS DEALERSHIP AT ALL COSTS... FRAUDSTERS DEALING FRAUD!!!!! I will contacted Lexus and they promised that they will deal with these con artists. Will keep all posted

BB

Dec 19, 2015

I went to Lexus of Edison looking for a used Lexus. I spoke to Dale Johnson who was very helpful in assisting me with the purchase of a 2012 Lexus IS 250. Dale came in early on a Saturday morning to accommodate my needs. Would definitely recommend this dealership and Dale for a stress free car buying experience that is as smooth as it gets.

Diane58

Dec 19, 2015

Today I had a truly remarkable car buying experience at Lexus of Edison and Stefani Pena my salesperson helped to make it possible. She took the time to explain everything to me and there was never any pressure. Dan Mercado, finance manager, was very professional and made my financial documentation a truly pleasurable experience. Dan answered all my questions and gave me several options for financing my car. Again, no pressure, no hassles, just friendly professional treatment. Keep up the good work. Dan and Stefani you are the best.

Mikerr0411

Dec 2, 2015

After several attempts at other dealerships, it became clear I made the mistake of not arriving to Lexus of Edison first. I had the pleasure of meeting Dale Johnson, who assist my first vehicle purchase which ended up being easier than I expected and has completely restored my faith in car dealerships. Within two hours of my visit, I was guided from an informative and professional salesman to a complete and satisfying purchase. Will recommend and remain intensely loyal to their business. ASK FOR DALE JOHNSON!!!!

mjs123

Dec 2, 2015

My husband and I walked into the dealership to look at cars and ended up purchasing a certified, pre-owned 2015 ES350. We found staff to be professional and knowledgeable. Dale Johnson, our salesman, listened to our requirements and found us the perfect car. He made the buying experience pleasant, answered our questions and handled the sale efficiently. We would certainly recommend this dealership to others.

EK

Nov 30, 2015

...with Dale Johnson today even though he was the busiest man of the day with other customers besides me at the same time. He was very pleasant and helpful all the time. He is the best car sales person I've ever met!

Arunesh

Nov 28, 2015

I leased Lexus GS 350 few months ago. The whole experience was a very pleasant one. Although everybody was very polite and courteous but our sales agent Kamalpreet was the real difference between this dealership and others I have dealt with in the past. He was very professional, honest and transparent in his interaction with us. He gave all the information necessary to make informed decisions. We never felt pressured at anytime. He facilitated the leasing process to our satisfaction. He has tremendous knowledge of various models of Lexus and filled the gaps in our knowledge about this model intelligently. He made follow up calls to make sure everything was.going well with the new purchase. He deserves five stars for his role in making this experience so easy and pleasant. I recommend him and the dealership highly to. any prospective Lexus buyer.

IrinaR

Nov 28, 2015

I purchased a 2015 LEXUS RX350 with the help of Nick Peresunko. It was a great experience. His knowledge and professionalism made this purchase easy and enjoyable. I would recommend Nick and Edison Lexus to my family and friends. The showroom was spotless and looked very professional. Thank You!

aliebtag

Nov 23, 2015

My husband and I went to the Lexus of Edison dealership this past weekend, 11/14/15, and to simply put, WE LEFT FLOATING ON CLOUD NINE! From start to finish, we felt as though we were catered to. We were met and greeted with warm smiles and guiding hands. The major event held that day ran seamlessly. The service was immaculate; the salespeople were pleasant, warm & helpful; and we were able to roam the facility to explore the inventory at will and at our own pace. Thomas, who took us on our test drive, truly catered to our needs and wishes. My husband and I can be quite fastidious, but he obliged to do everything that we asked, even to questions like, "Can you squeeze in with us in the back seat to see how much room we have?" He would smile, crack a joke and immediately reply with, "Yes". He didn't rush the experience, every car we asked to see he immediately ran to provide, and he seemed completely at ease with any and every question we threw at him- trust me, we had plenty. Peter, our salesman, was amazing!!! He was very professional, provided great attention to detail, and most importantly, he didnt make us feel like another number. My husband and I truly felt as though he tried to give us the best deal, and the best experience possible. He was very patient with our questions, he explained the paper work and walked us through the process step by step. Although this was our first Lexus purchase, he made us feel at ease and excited about it. Peters enthusiasm was contagious; we felt how he was genuinely excited for us! From start to finish, Peter has been thorough in his follow-up and follow-through. He truly made this experience a memorable one for us!!! THANKS PETER!!!! Lastly, Paola, our financial specialist, brought warmth to the experience in dealing with numbers and interest rates. She was thorough and patient in selecting the best banker to provide us with the best rates. She explained the process to us as we walked through it with her, and she didnt try to push unnecessary promotions onto our financial package. We left her office feeling thoroughly satisfied with the service she provided us. ALL IN ALL, Lexus of Edison and their wonderful staff left us feeling completely satiated and ecstatic about our new purchase. With ease, they can add two new long-term customers into their Lexus family!!! Thanks for a wonderful experience and great memories!!!

belitap

Nov 23, 2015

Dale Johnson was extremely helpful and professional. He made the whole experience enjoyable and the buying process seamless. I would recommend this dealership and Dale to my family and friends. The showroom is beautiful and spotless, great facility!

mr.bill

Nov 21, 2015

Joe Scerbo is extraordinary and a trustworthy Sales Rep.Made purchasing a car easy and a pleasant experience...Thank you; Bill & Maria from Staten Island

mab928

Nov 19, 2015

"Joe Scerbo - Salesman Extraordinaire!"I can't count the number of people who warned me "not to go shopping for a car without having a man with me!" I resented that...mainly because the friends and family members who "warned" me were all people who should know ME! They should know, by now, that I am not only a good judge of character, but that I always do my homework/research beforehand and that I had already made my decision on the make, model, year, color, mileage, features and price I was willing to pay! All that was left to do was to test drive and meet with the Best SalesPERSON at this dealership! Joe proved to be that person...he was an honest, sincere, experienced and straight-forward PROFESSIONAL! He recognized that I was a serious customer, that I wasn't there to waste his time or mine, that I knew what I wanted and he worked with me to "make it happen!" In my opinion, he is most definitely...a SALESMAN EXTRAORDINAIRE!

Mike

Nov 18, 2015

Made an appointment with Thomas for 1:30 to test drive a ES 350 CPO car advertised on there website, was told the car would be ready and waiting . Arrived and was told Thomas was with another customer- introduced to Lisa who was clueless - after twenty minutes she brought the car around- when I asked about the CPO warentee , she told me the car was not - I showed her , her own web site and she was perplexed- then she told me the car was going to auction tomorrow and if I was interested I would need to buy today- completely unprofessional - violated my trust- when would I ever consider this dealership- I might add I'm a lexus owner purchased a GX 470 new- this car would have been for my daughter -

Hanyred66

Nov 15, 2015

Just leased an IS 300 on 11/14and this is not the first time for me to buy/lease a car from this dealer and I got a great offer as usual and outstanding service from Kelvin Camilo and Daniel Mercado thanks guys ..cant wait to do more business again soon .

ravilala83

Nov 7, 2015

Lisa Gonzalez is simply stellar. Without her thorough professionalism and people skills we would have walked out of the dealership without purchasing the car. She played the role of a liaison perfectly between us and her managers. She was proactive in sending the latest pictures of the car when we called the dealership to inquire about the car. She was honest about the condition of the car including the smallest of details. It was her friendliness and professionalism that encouraged us to drive up to the dealership in Edison from Baltimore. She explained the details of the car so clearly that we did not find any negative surprises upon inspecting the car. Lisa Gonzalez made sure that we purchased the car in a win-win situation. Effectively she made the car purchasing experience a simple and an enjoyable one. We inspected the car at around 5PM and we purchased it the same evening which speaks about the thorough professionalism of the people at The Lexus of Edison-Particularly Lisa Gonzalez, the sales person and Daniel Mercado, the Financial Services Manager- and the impeccable condition of our vehicle. Lisas follow up after car purchase was equally stellar. She followed up regularly to make sure all is well with us and the car. She made sure that we get out of State number plates in a timely manner. It has been a month since we purchased our car and we are very happy with the purchase, the service of the dealership and Lisa. I would highly recommend her and The Lexus of Edison to anyone who is considering purchasing a quality Lexus vehicle and I have already referred them to my friends and family.

Paul

Nov 3, 2015

I was servicing my prior vehicle at Lexus of Edison and was very comfortable coming here to upgrade for a new one. Salesman Mohamed Eldessouky was very helpful, answered all my questions and worked very hard to get me the car I wanted at the price I wanted. I really believe Mohamed wend extra mile to work with me to make a deal and as result I drove off the lot in a new car and had great Car buying experience. I highly recommend Mohamed and dealership

Pbelgio217

Oct 26, 2015

I'm not a big fan when it comes to car dealerships. Kelvin was my salesman. He was a great person to deal with. He understood my needs and ultimately sold me an awesome car. This is the second vehicle that I purchased from Lexus of Edison. Their prices are fair and they have a great selection of cars to choose from. Daniel finalized the deal and I was back on the road. Thanks guys

yevgeniy

Oct 26, 2015

I just what to say thank you for everything. We satisfy with car and price. Everything was nice and smooth. We will recommend this location.

ahuggins1121

Oct 24, 2015

The staff was very helpful and patient. They showed me vehicles that overlooked. I finally took the 2012 Lexus IS 250. The price for the vehicle; below average market value. Dale provided me with a very potent sales pitch and great with following up in timely matter. Justin assisted by providing essential details on why Lexus of Edison would be the best place for me. They have lived up to and beyond the standards described thus far. Paola helped me with securing the best financing available. The vehicle has been great to drive and I am loving the features. I am looking forward to continue working with these individuals in the future.

aajjaa

Oct 21, 2015

Arnie was a pleasure to work with on our recent used Lexus purchase. He went above an beyond in finding the right vehicle for us and made the whole process easy. He patiently went through all of the many features of the car and has been very responsive to all our post sale questions. We highly recommend Arnie and Lexus of Edison.

Hmac49

Oct 21, 2015

I visited a few different NJ Lexus dealerships when I was looking for a new GS350 F Sport. Arnie Abram went out of his way to make sure I understood the car I was buying, all my financial options when buying the car and most importantly he didn't have that pushy salesman attitude that many sales people have. He was very upfront about pricing and the entire process. He made the car buying process very comfortable and I walked away knowing I got a good deal from a great dealership.

Deepak Rashmi

Oct 20, 2015

We were looking to buy a new car for our son and Steven Bayard was our salesman at this dealership . Our experience at this dealership was very good and easy. Steven was friendly, courteous and thorough professional throughout the negotiations . He was very helpful in showing us vehicle options and explaining lease or purchase arrangements .He exceeded our expectations in making process smooth and transparent. He surely knows his stuff and helped us walking away with car we wanted for the right price. Overall a great experience and we will be recommending all our friends to go to Steven and would rate him 10/10 .

daveg

Oct 19, 2015

I must say, this was my first time around w/this dealership and they never cease to amaze me. We have bought two Lexus RX 350s, Kamal Singh was our salesman and he was pleasure to deal with. Kamal made this experience for me us for the ages. His level of courtesy, kindness, and overall professionalism far exceeded my expectations as a returning customer. We had been to other Lexus dealership, and finally landed in Edison dealership co-incidentally and became a memorable experience. There was never a moment when we didn't feel absolutely comfortable about how everything was handled. The process was smooth and transparent while I eagerly waited to pull off our SUVs of our dreams. I sat patiently sipping on a refreshing beverage offered by Kamal as I hung on to his every word. I was captivated by his knowledge and expertise. Kamal was diligent in seeing that I did not go away dissatisfied. When I initially arrived at the dealership, I was immediately overwhelmed w/joy because I knew I was in good hands. By the way, I almost forgot to mention that Kamal came in on his day when he has to attend a marriage wedding in evening, but he stayed till late to offer me his services without worrying its other commitment! He accommodated me from the word "go" and didn't miss a beat. He even came outside and sat with me to explain all of the subtle nuances and features of the vehicle. The RX 350.., well, what can I say? It was gorgeously shining and they had that bad boy looking like crispy new money!!! I work hard for every penny I earn and this automobile I purchased from this dealership is proof that it's paying off. Thanks to Kamal Singh. I would certainly recommend all of my friends out there whom I know or do not know, please go to Kamal, and you will leave with happy face driving your dream car.

Scdefrain

Oct 10, 2015

I usually can't stand car salesman but Kelvin was very helpful in assisting us in the purchase our new car! Great guy and great experience! If you're in the market for a car stop by this place, you won't regret it!

irener

Oct 5, 2015

I was not sure I want to get a new car but ended up getting a New Lexus RX350Kelvin was great, If not for him I would not have change my car. I am happy I did that. Thanks to Kelvin. I would recommend him to any one I know.

Irish10163

Oct 3, 2015

My Wife and I were in the market for a very specific vehicle with low mileage and found that car at Lexus of Edison. Because of the effort and care Steven Bayard put forth, we ended up buying the car after just 1 visit. They were straight forward and willing to give us a fair price and the car was immaculate! Great dealership, great salesman in Steven Bayard = a Great Experience! Thank You!

Alex

Oct 2, 2015

I just want to thanx to Joe from Lexus of Edison for his time, professionalism and dedication.

Jmarmol

Sep 29, 2015

My cousin bought his car from this dealer and was extremely satisfied with the service he recieved and recommended when my lease ended to come here and buy my next vehicle. I was not disappointed they treated me like family. I would highly recommend anyone who is in the market for a car to come here and ask for Kelvin Camilo he is the best.

Angela M

Sep 28, 2015

Arnie was so easy to work with -- I test drove a RX 350 and was ready to talk numbers when the smaller NX caught my eye - no worries - took that one out for a test drive - he was so patient- and I would definitely consider buying my car from him.

vinnncelj

Sep 19, 2015

I bought a certified IS 250 at Lexus of Edison. My sales consultant Peter Hanna walked me through the whole process and he was so patient with me considering I am not a native speaker. He is a very friendly and excellent sales who offered perfect customer service. And also Daniel Mercado helped me with all the financial process and gave me valuable advice on maintaining my car.They both are outstanding employees and I really appreciate their great help! I really enjoyed the experience of getting a car at Lexus of Edison and I highly recommend this place.

S Gopal

Sep 13, 2015

I like my 2014 Lexus Rx 350. My sales rep was an excellent guy. His name is Kamal Singh. I like all the safety features on the truck. The interior quality is amazing. Overall its a beautiful truck and I would highly recommend somebody to be the owner. I like it when I reverse the truck the backup camera shows up on the screen so I have a clear view of the road. Also when I am driving and I want to change lanes the blind spot indicator blinks so it tells me if somebody it close to me or not. I like the tilted seats in the back. Also I like the leather seats because their very comfortable.

Edison Lexus Fan

Sep 7, 2015

I was looking for a new luxury automobile and saw Lexus commercial on tv but didn't think my payment budget was good enough to be able to afford this beautiful car. I went in reluctantly and came across a new salesman who was not really knowledgeable but he introduced me to Anna, the sales manager who sat down and went over few different options with me including leasing. She gave me information in great detail and made my payment so affordable that I took my Lexus home. I just want to thank you Anna and Lexus of Edison to make this possible for me.

First-time buyer

Sep 7, 2015

I had never bought a car before, and Dale Johnson walked me through the whole process without pressuring me at all. I test drove a few cars. I was nervous as a first-time buyer of a pre-owned car, but Dale had a no-pressure, nice, kind manner. I ended up buying a 2014 ES 350, which I feel really happy about. I had first inquired about test driving a car through the website, and I got a call from someone within ten minutes. The financial services manager, Daniel Mercado, also didn't pressure me. He explained the options and left the choice to me. Very good experience. I would buy another car here.

silver

Sep 3, 2015

I was not sure of what to expect from a car dealer but Syed put me at ease and I must say it was a pleasant experience. He was patient and took time to answer all my questions and was very attentive. I would recommend him as a good salesman.

Fahad

Aug 31, 2015

Buying or leasing a car could not get any better. I would suggest all who are interested in lexus to go there. Thank you zahid syed

pjjari

Aug 28, 2015

Recently purchased a vehicle. Our sales person Lisa Gonzalez was very helpful, answered all out questions, showed us all the vehicles we wanted to have a look at it. She was prompt, courteous and efficient. I highly recommend Lisa Gonzalez and dealership.

Alicia B.

Aug 28, 2015

I stopped in because my lease was ending in less than a month. I hadn't planned to resign that day but my dealer Kelvin Camilo made the process so quick and easy I said "why not". This is my third lease from this location and this transaction was by far my easiest. Because I had not planned to stop in that day after leaving my gym I had not eaten therefore was starving. He was so kind he even when out and purchase me lunch while my paperwork was being prepared:) I would for sure recommend anyone in the market for a new Lexus to contact Kelvin.

cjcucuzza

Aug 28, 2015

Great experience they really worked with me on the price. Explained everything in the car and made sure I understood how to work everything. Definitely recommend this dealership over an other lexus in the tri state. Zahid made everything quick and easy, very professional and caring.

ShakLexus

Aug 28, 2015

My experience was excellent. I had a great sales person who was very attentive to my needs, worked with me and made sure I understood everything about purchasing a car. Very professional and patient!

No Nonsense

Aug 18, 2015

If you go to this dealership and have questions for the finance manager Nick or the Sales Manager Ana, forget it! Nick called me to his office under the guise of being READY for me to sign and review forms. I get in his office and he proceeds to then waste 15 minutes printing the forms. Why call me to the office your are not really ready?! I felt it was a power trip; a game. How disrespectful? And a royal waste of my valuable time. I spent more time with him than I did at the closing on my house. Thankfully, my entire experience was not solely dependent on Nick and Ana's customer service skills, otherwise I would have walked out! My sales rep. Robert Garcia was the saving grace for my experience at this dealership. I did receive a follow up phone call from Kelvin and Tim. Wonderful gentlemen! Robert and Kelvin are the only reasons I would return to this dealership. BUT make sure you shop around and ASK QUESTIONS!

Tfish

Aug 18, 2015

My wife and I stopped by on a Saturday to look at the RX350 to replace a GS300 we owned to accommodate our family. We were greeted by Lisa Gonzalez who took the time to show us the car and let us test drive it. She was very knowledgeable and flexible with us and our needs. We had our 11 month old with us so there were breaks for changing/feeding but ultimately we ended up with the vehicle the same day. We painlessly struck a deal with the sales manager Tim Macpherson and Lisa and even had to leave to attend a birthday party while they prepped the car. When we arrived back Lisa and the Technology advisor Freddy Gomez took the time to go over the features of the car and explained whatever we had questions on. After that it was a quick trip to Nick Volonakis's office in finance to sign the papers and we were on our way. It was a no nonsense experience that made us comfortable enough to leave with the vehicle and feel good about the deal. I would recommend the team I dealt with to anyone!

tfish

Aug 18, 2015

My wife and I stopped by on a Saturday to look at the RX350 to replace a GS300 we owned to accommodate our family. We were greeted by Lisa Gonzalez who took the time to show us the car and let us test drive it. She was very knowledgeable and flexible with us and our needs. We had our 11 month old with us so there were breaks for changing/feeding but ultimately we ended up with the vehicle the same day. We painlessly struck a deal with the sales manager Tim Macpherson and Lisa and even had to leave to attend a birthday party while they prepped the car. When we arrived back Lisa and the Technology advisor Freddy Gomez took the time to go over the features of the car and explained whatever we had questions on. After that it was a quick trip to Nick Volonakis's office in finance to sign the papers and we were on our way. It was a no nonsense experience that made us comfortable enough to leave with the vehicle and feel good about the deal. I would recommend the team I dealt with to anyone!

No Nonsense

Aug 17, 2015

This review is strictly and specifically to rate my experience with Robert Garcia. He was my sales rep. I would patronize whatever establishment employs Robert Garcia. That is how pleased I was with his treatment of me. He listened! That is critical to the "new" educated, informed consumer. He was NOT PUSHY or arrogant or overly aggressive. That kept me talking and listening to him. He was patient with all my questions and I had a lot of questions. With an Accounting background, the numbers need to make sense. Robert knew when to escalate the situation to finance and sales management. I appreciated that move by Robert. As opposed to typical car salesmen that try to "bully" the customer simply because they want to close the deal.Bravo Robert! Study up!

Marihen10

Aug 9, 2015

From the time we walked in to when we left..Kelvin was amazing, friendly and answered every single question.. made us laugh and feel comfortable in the decision we made.. Thank you for all your help Kelvin.. we really truly felt he worked for us and for what we wanted.. Will be sending family to him.

Chang

Aug 7, 2015

My wife and I were shopping around various dealers for 3-4 months before coming to Lexus of Edison. We drove 50 miles to look at a car. First off, the car practically sold itself. A LCPO RX350 for $31.5k! But this buying experience was made all the more better when we sat down with Kamal Singh. He was very direct and straightforward (and this matters when buying a car) but also very personable. He even stayed more than an hour later than closing time to make sure everything was to our satisfaction.Daniel Mercado also was very straightforward when it came to the finance and paperwork. He explained everything in understandable terms. He speaks fast, but he doesn't mind repeating things and making sure that you are aware of the details (unlike other dealers who want you to sign papers without a proper explanation). Pros: Courteous. Not pushy. These are people who want to make a relationship with you.Cons: We had to come back twice (but it was worth it!)I would definitely consider this dealership and these two guys when it comes to buying a Lexus.

Moose1551

Aug 7, 2015

Ramneet never really appologized for the mistake and kind of pinned it all on me. He finally came back and said they would do it for $930, but this was for a rebuilt starter not new. He said new would be $100 more. I found a coupon right on LOE's website stating, spend $500 or more on service...receive $100 discount. I ask if I could take adavatage of this. He said he'd have to check with his manager but didnt think so because they were already discounting the service. Again, it was their mistake not mine. I said if they take the extra $100 off, then I'd say go ahead and fix the car. He said he'd call me back before the end of the day but would order the part in the meantime to get the ball rolling. He never called me back that day, and i tried calling him a few times before they closed. They next day i didnt hear from him at all and was just left in limbo about the car. I tried getting in touch with service managers(leaving several voicemails) with no callbacks at all. Very unprofessional in my book. Finally thursday at 1:30pm I hear from Ramneet telling me he was off the day before and just herd back from his manager, they'd do it for $830. I was happy about the price but their professionalism sucked. He was still very defensive and kind of rude about the whole thing. I'd never bring the car back there for service and would be hesitant to buy a new car from LOE now.

Big black guy

Aug 6, 2015

I inquired about a pre owned car I saw online via email. Twenty minutes later some calls me to make an appointment to see the car. Then on my where there I call to let them know I'm on my way as I ran into traffic on route 1. They said no problem just get here. Ten minutes later I get there and the looks I receive from the employees were not welcoming at all. The receptionist clearly sees me standing in front of the desk and she tends to another customer who was behind me. Next I'm told to wait in some room in the back. I said no I will wait in the show room. As I am waiting salesmen are walking around looking at me with a look like something is wrong. Finally I am told the car was sold this morning sorry. Really that is BS! So I waisted my time driving here only to be lied to. I thought the days of bait and switch was over. I guess they fooled me! I'm never going back there and will never recommend this place. By the way I drive a 2016 BMW and this purchase was for a spare car.

RO 33

Aug 5, 2015

I went TO Lexus of Edison on Mon 8/3 I went to research the car . I met a fantastic salesman Mohamed Eldessouky. He allowed me to drive 3 different models and worked very hard to get me the car I wanted at the price I wanted we came to a deal and I drove off the lot with a beautiful 2015 GS350 F It was a great Car buying experience . Thanks Lexus of Edison and Mohamed.

satisfied

Aug 5, 2015

Before I went to Edison Lexus, I was on the phone with S L Juljanovic, one of the managers. I was impressed with his honesty, and the information he gave me. I felt confident that he was above board and had a nice way about it. After speaking to him, I decided to go to Edison. I hesitated to drive to Edison Lexus because it was further than I wanted to go. However, I am thrilled that I made the decision to do so. While heading to Edison, I realized I did not have directions and thought I was lost. I called Lexus and Diane patiently guided me to Lexus dealer. When I arrived, Diane had a big smile on her face, and I thought it was a great way to begin my day. Sonny (mgrs nickname) introduced me to Kelvin Camilo. He was fabulous, detailed, efficient and a pleasant personality. He bent overboard to answer all questions, and made me feel comfortable with buying a car from him. There is no questions that the five stars above are truly deserved by the staff that I dealt with.

cdeely

Aug 4, 2015

Before I went to Edison Lexus, I was on the phone with S L Juljanovic, one of the managers. I was impressed with his honesty, and the information he gave me. I felt confident that he was above board and had a nice way about it. After speaking to him, I decided to go to Edison. I hesitated to drive to Edison Lexus because it was further than I wanted to go. However, I am thrilled that I made the decision to do so. While heading to Edison, I realized I did not have directions and thought I was lost. I called Lexus and Diane patiently guided me to Lexus dealer. When I arrived, Diane had a big smile on her face, and I thought it was a great way to begin my day. Sonny (mgrs nickname) introduced me to Kelvin Camilo. He was fabulous, detailed, efficient and a pleasant personality. He bent overboard to answer all questions, and made me feel comfortable with buying a car from him. There is no questions that the five stars above are truly deserved by the staff that I dealt with.

Gary Piscopo

Aug 4, 2015

Our experience with Lexus Dealer Sales Rep Dale Johnson was stress free. No hassles and Dale made you feel like you knew him a long time. We decided to purchase a Lexus ES and Dale answered every question we had. He was not pressuring in any way and put our minds to rest with our decision to buy a high end vehicle.It was a very rewarding experience with no regrets.Thank you.

Bruce Darden

Aug 3, 2015

Thanks to Arnie Abrams for making our car purchasing experience one of the BEST we've ever had...seriously!! He understood our needs and tailored a deal specifically for us! Not only is he knowledgable, he is also very personable and a pleasure to deal with. We never felt like he was giving us the "car saleman shuffle"! If you are in the market for a car, stop by Lexus of Edison and ask for Arnie Abrams! You will not be disappointed

JoeB

Aug 1, 2015

I recently bought my third car at Lexus of Edison. This time I had the pleasure of meeting the most knowledgable, honest and friendliest salesperson I ever met. Kelvin went above and beyond the call of duty with his level of service and making the entire car buying experience stress free. I would strongly recommend this dealership overall especially dealing with Kelvin and Paula Driscoll in Finance and with the Wayne Gross in Service. Great Job!!!

Lexus Es350

Aug 1, 2015

Kelvin Camilo was Very knowledgeable, friendly and all around great salesman . He answered all of the question that we had. I would defiantly recommend my friends and family to go to Kelvin.

Jane 919

Jul 31, 2015

Such a pleasure to work with Steve Bayard and Daniel Mercado! They were professional, prepared and efficient. This was absolutely the best car buying experience I've ever had!! Can't thank them enough:)

FirstCar

Jul 31, 2015

Bought my first Lexus 350 from Dale Johnson today! He was excellent in all our questions, and anything we needed. Highly recommend going to Dale :)

hashy2015

Jul 31, 2015

Excellent service by Joseph Scerbo of Lexus of Edison! He really made the experience a smooth and easy transition and was very personable and approachable.

JenA

Jul 31, 2015

I purchased a new RX350 from Kelvin Camilo and he was easy to work with, explaining everything throughout the process in a straightforward manner that made the experience as painless as possible. He made sure I was satisfied with every decision, and was very personable and professional.

Skapcsos14

Jul 31, 2015

Lexus of Edison is a great place to buy a car. Everyone who works there is extremely friendy and easy to work with! They go out of their way to make the customer feel comfortable and important!

Andrew

Jul 30, 2015

Peter Hanna was a pleasure to deal with. He was knowledgeable, persuasive, patient and afforded all the time I needed to make an informed decision. I never felt pressured.

Djdomenick

Jul 30, 2015

Within a matter of 6 days start to finish - Joe got me out of my unwanted lease , test drove a new car, made a deal with me for better than I even wanted and expected , located the exact configuration (very hard to find) new vehicle I requested , got all my paperwork and finances worked out and had me driving away with a smile and half the monthly payment! **Extreme professionalism**

marissaptl

Jul 30, 2015

Thank you so much Kamal for helping me with my first car purchase. He made the process easy for me and was very nice and welcoming. It was a pleasure working with him.

Eve1009

Jul 29, 2015

I walked into to Lexus of Edison and was directed to Arnie Abram. He was informative and took his time to explain the options of the car I was interested in leasing. He encouraged me to test drive a car and I left feeling very comfortable with his knowledge of the car brand. I returned the next day in the evening and leased the car. Arnie stayed well past working hours to ensure I received the best care. I will definitely consider a Lexus for my next car.

Veer

Jul 29, 2015

Best experience with Sales and service with this dealership. The sales guy made it so easy to buy the new car and service center gets the car serviced in no time.

Vhaynes24

Jul 29, 2015

Arnie Abram is professional, extremely patient and knowledgable. If you are looking to purchase a Lexus, I suggest you ask for Arnie. Thanks, V. Haynes

Ajitha

Jul 28, 2015

Excellent customer service. Had a really nice experience shopping at Lexus of Edison. Would definitely recommend to family and friends. Great deal on NX 200t.

Ay

Jul 28, 2015

I came in to purchase a used car with Dale Johnson. Dale is friendly and professional. I will come back soon for my second purchase for sure.

PR

Jul 28, 2015

the best service I ever hadKelvin introduced me to my new car in the best way it could be done.I'm going to recommend him to my friends.

Ang143

Jul 27, 2015

Peter Hanna made the experience of purchasing my first Lexus CT 200h a very pleasurable experience. He gave great customer service and answers all my questions. Tim M, sales manager worked out the numbers, so I can get a great deal on my new Lexus. He was amazing!! Finance Manager Daniel M made the experience pleasurable as well because he was very down to earth and gave great customer service. During the end of my lease, I would want to come back to Lexus of Edison because these three guys were great. I would recommend this dealership to my friends and family.

Benji0225

Jul 27, 2015

We went for the GS 350 f sport and kelvin Camilo did everything he could to get us the car were very happy with him and the service thanks it's greatly appreciated your the best!!!

BennyMcJagger

Jul 27, 2015

Went to Lexus of Edison for a GSF 350. Kelvin Camilo was excellent. This was my first time actually going through the whole car buying/leasing process and Kelvin made the experience a smooth one. Thanks Kelvin

Devronte

Jul 27, 2015

Lexus of Edison is a quality dealership which helped me find my dream car. I was lucky enough to have Pete Hanna as my salesman who negotiated an amazing price which I know I wouldn't be able to afford without his assistance. Mr. Hanna was aggressive and on point throughout the entire process and it led to me driving away in my 2014 GS 350 F-Sport. Couldn't be happier! Thank you Pete!!

isabelmcordova

Jul 27, 2015

I dealt with Peter Hanna around the expiration of my RX 350 lease. He was very professional, transparent, and clear. He made us feel that we were a priority customer, even though we had just gone in that day to 'look'. He gave us a quote (and rationale) for rolling into a our third lease. We picked out our car and he took care of the paperwork in the most efficient and time sensitive manner. I couldn't have asked for a better person to work with in securing our third lease. Needless to say I love the car and look forward to driving it. When our three years are up, we hope to work with him and Lexus of Edison again. We live about an hour away (and could go to a closer dealership), but appreciate the service we get at Lexus of Edison.

Robert33

Jul 27, 2015

It was my first time leasing a car and Pete was extremely helpful. I drove the car home the same night. Great service and great people.

tkerr1998

Jul 27, 2015

Peter H, Dan M, and Tim M gave me great customer service, they made sure I left the dealership a happy customer! Not only did they give me 2 great deals they were also very personable, it wasn't just a "sell you a car" experience. They we're so nice I even bought them dinner. Peter is very respectful, honest and professional! THE BEST SALES PERSON THERE! Dan is a very fun happy go lucky but very professional finance manager he definitely knows how to make the numbers work! Tim also is a great sales manager he too knows how to get the numbers right and is very professional! Only the couple times I was there I already feel home with those guys!!

Ylevinsky

Jul 27, 2015

Excellent service would definitely recommend David Goldfarb to my friends and family great dealership very convenient very nice facilities good looking service department good coffee machine

Anadgix

Jul 26, 2015

Worked with Kyle Wexler. Leased Lexus RX 350 and sold my Lexus ES. Smooth process. No pressure. Did not have lengthy negotiations. He knew a lot not only about Lexus but also was able to give us comparison to other cars. He then showed us cars with various options. Overall it was solid job. Definitely will come back.

Anthony O.

Jul 25, 2015

I had a terrific experience recently at Lexus of Edison and would definitely recommend them. I came in with a weak credit score, spotty credit history, and I'm self-employed. But Arnie wasn't deterred - he pushed hard to get me the car I really wanted. He is knowledgeable, friendly, down-to earth, and really easy to work with. It was his extra effort, and some help from Paola in finance, that allowed me to drive out in the RX 450h I came in to get. A first class place with excellent service. A great place to buy a Lexus.Anthony O.

clement97

Jul 25, 2015

Our experience in Edison Lexus was amazing and very professional.the sale representative (David Goldfarb) treat us as a family and I would recommend him to our family and friends, thank you David.

Miss D

Jul 24, 2015

My dad and I walked in with full intentions of just getting the best quote possible on a IS250 and then buying it closer to home.. but when we left 5 hours later, it was with a new car! Nick was fantastic. He knew what I wanted and worked to make it happen. I truly couldn't be more thrilled.

StaceyJ

Jul 24, 2015

I walked in to this dealership shopping for a reliable used car for my college aged daughter. What I got was a salesman that treated my daughter like she was his own. I am thoroughly impressed and going forward, I will only purchase cars from Lexus of Edison! Excellent buying experience.

hijo

Jul 22, 2015

Arnie was straight forward, excellent to deal with, knew his business inside and out. I highly recommend if you visit Lexus of Edison, to ask for Arnie.

JonathanRodriguez

Jul 22, 2015

Initially in the market for an RX350 but things changed. Tim MacPherson was great to deal with and provided great information and pricing. Will definitely be back when my lease is up and recommend him and Lexus of Edison highly.

Anisha Patel

Jul 21, 2015

Lexus of Edison has been the best Dealership I have ever been too! DAVID WAS THE BEST SALES REP! He helped us so much getting in getting the best car and the best deal! I would recommend everyone to go to David! Very Helpful and Very Friendly!

Apgandhi92

Jul 21, 2015

David is the best sales rep! Helped meSo much to get my car deal go through!! Very helpful! Best dealership ever! I would recommend David to help everyone!

Dcharles56

Jul 21, 2015

I just bought a brand new Lexus NX200T and I am so excited. Dale Johnson in sales did an amazing job! I was dreading the process before I got there but Dale made the process go along very smoothly. He was very nice and very helpful when selling me the car. Paola in finance was very sweet and understanding and Francis was also very nice and informative with explaining all the features of the car so I could understand and apply it when in the car. This dealership provided great service! I was very pleased!

hassanhaney

Jul 21, 2015

I drove 45 mins away just so I can get a car from Lexus of Edison. There is a dealership literally 10 mins away from my house. The customer service here was awesome!!!!They will figure out a way to get you the car you need. The car we liked was a little out of our budget so we decided to settle for a lower model. The sales person and manager went out of our way to make sure we get the car we want. We got a Lexus IS250 F sport (Crafted line), and we love every bit of it.Now let's talk about the sales person, Kamal Singh.Make sure you ask for Kamal, a friendly guy with great product knowledge and will go above and beyond to make sure you walk out happy and satisfied. He even gave us alot of freebies along with the car. Thank you Lexus of edison!!!!!

Joanne, Staten Island

Jul 21, 2015

Great showroom. Never saw a dealership with so much inventory. Manager, Justin Toth runs a clean, friendly showroom. Would highly recommend this facility. Conveniently located.Dale Johnson, our sales consultant, is overly friendly, patient, and knowledgeable. We are extremely pleased with his patience and ability to accommodate our time frame. Will return to Dale!

Nanda123

Jul 20, 2015

It was very grate receiving and taking care by Arnie Abram to buy a car Arnie AbramSales & Leasing ConsultantLexus of Edison(732)593-6848aabramatpenskeautomotive.com

SMGR

Jul 20, 2015

Our sales person Dale Johnson is so wonderful, not only did he sell us our Lexus IS from him, he also made our 1st service appointment for us.It is such a pleasure to speak with Dale, he makes you feel as if you are always in good hands. If you are looking for a knowledgeable sales person who will assist you every step of the way , Dale is the person to see.

Yelena

Jul 20, 2015

I highly recommend to my friend to attent this dealership for the top service. Pleasure to do business with. Great service, friendly people, professional staff

Mike gallo

Jul 18, 2015

Dale Johnson and his manager Tim were great. They skipped the typical sales BS and got right to their best offer which worked for me. I recommend going to see Dale if you are in the market for a Lexus.

HHiralall

Jul 13, 2015

Some time back my 2009 Lexus ES 350 went in for initial service. During this process, it was discovered that the battery my defective and Lexus of Edison replaced it free of cost without haggling. They are honest and trust worthy and I will always entrust my business to them.

Dione

Jul 7, 2015

Excellent ServiceI recently leased a Lexus vehicle and the service was excellent. The staff was knowledge, professional and a pleasure to do business with. Nick is charming and went out of his way to make sure I was satisfied with the vehicle I purchased. I will certainly be referring my family and friends to him! Thanks again Nick Dione M

Girish

Jun 30, 2015

It was a very pleasant experience leasing my new RX350 at Lexus of Edison. We walked into dealership and was introduced to Nick who took care from start to end. We were very comfortable and never felt pressured or aggravated. Nick went to great length to match our needs and wishes regarding features, options and colors and delivered the car to our satisfaction. Nick is honest, very professional and knowledgeable and great to work with. He is always ready to help .We would recommend Nick to everyone without hesitation.

Like the Car

Jun 29, 2015

I am from Massachusetts and found my new pre-owned car online. Nick Persunko was very helpful through the car buying process, exchanging paperwork and proactively following up with me through the process to be sure I was satisfied. Even out of state, sight unseen, the car buying experience was simple and seamless until the transfer of title to Massachusetts, but Nick was helpful and followed up to get this completed even though it was after the sale was finalized. Thank you as I am happy I put my trust in you.

AA

Jun 13, 2015

Great experience with my salesperson, Nick Peresunko. In fact when I went into the dealership, one of his other customers mentioned to me that Nick is the best sales person to be working with. He was quite right! At Lexus of Edison, my car-buying experience was unbelievably hassle-free right from the test drive to finally driving away with the new car. Nick even patiently showed me all the cool features in the car. In finance too, Daniel explained everything clearly and the whole process was very efficient. Highly recommend this dealership, the staff is great and so are the facilities.

SusanW

Jun 8, 2015

Thank you Dale Johnson and Donna Coleman for all that you do. I'm already enjoying my 2015 RX350. This is our 4th Lexus from you :)

MelvynDouglas

Jun 7, 2015

Wow, were to begin. I was pleased at the kindness and personal attention I received at Lexus of Edison. From start to finish the staff was first class. Every step of the way was carefully laid out and explained by Nick and the finance process was again seamless and easy by Daniel. No hassles, no drama. The group is very friendly and accommodating. Even though I did not have a large amount of money for a down payment, a great credit score, or an expensive trade in, I was treated as if I was a life long customer. Lexus of Edison has gained my loyalty and I have already recommended them to my friends. Thanks again Daniel and Nick and all the Lexus of Edison family.

SADR12

Jun 4, 2015

I'm always a bit nervous about making a big purchase and this was no exception, but my salesperson Dale Johnson was very patient and informative, he took the time to sit down and provide me with all the information I needed to make the best decision on my car purchase. It was a lot of information to process but he delivered it step by step and was always ready to answer all my questions. After my purchase was finalized he extended the courtesy of introducing me to all the staff he thought could become useful resources if I were to require any assistance in the future.

LCM33

Jun 1, 2015

This was my first purchase of a Lexus vehicle. Dale Johnson was my salesperson, who is very professional, knowledgeable and patient. I was somewhat hesitant and indecisive at first to buy, but at the end I am very pleased with my purchase. He offered and made helpful suggestions on different options for me to take in buying the vehicle. He and his managers worked so well with me by making me an offer I could not refuse. Dale has also gone that extra mile to do a followup call days after my purchase to see how I am doing with the vehicle. He has extended himself over and beyond to make me a happy and satisfied customer.In addition, I found the employees to be friendly and very helpful. The building is extremely clean -- the main lobby, the waiting service area and even down to the restroom. I find that important because Lexus of Edison took all of this into consideration to keep their customers comfortable.

Alane

May 28, 2015

Was very easy dealing with the dealer and especially my sales rep Dale Johnson. He gave excellent and attentive treatment. The price was very fair. The experience was extremely pleasant.

bigmike45

May 27, 2015

This was our first time leasing a car at Lexus of Edison and Yan definitely took care of us from point A to Z. He was extremely helpful, patient and considerate and made the entire process very easy and pleasant. Yan definitely knew what he was doing - from helping us learn more about the features of the car to going through the paper work. He helped us find the exact vehicle that suited our needs and we felt comfortable enough to ask questions. We were put at ease and never rushed or hassled. Overall, a very professional dealer who's also very pleasant to work with. A dealership and dealer worth coming back to!!

JH/AH

May 26, 2015

This is the third car we bought at Lexus of Edison and we keep coming back not only for the Lexus, but for Dale Johnson. He is very knowledgeable, professional and just a great guy to deal with. We never felt pressured in any way.

AJ

May 25, 2015

This was my first time dealing with Dale Johnsin and I found him to be very professional and helpful. He made sure all my needs were met and I left the dealership feeling good about my purchase. I love the Lexus brand and with this experience I love it even more.

gtong793

May 23, 2015

This was the best buying experience I have ever had. I just started looking for a new car and actually wasnt sure whether I will purchase a Lexus or a different vehicle. My sales person, Kamalpreet Singh, was incredibly helpful. He patiently showed me the inventory and explained the Pros and Cons of the two vehicles which I have in my mind (Lexus vs. another car). He was honest and really looked out for my needs. I left very impressed with his professionalism, although I didnt have a decision during my first visit.Kamal followed up with a call in two days and asked me about my car shopping experience. He obviously wanted my business but wasnt pushy at all with our conversation. I was very happy with his thoughtfulness so decide to come in for a test drive. Kamal (and finance manager Daniel Mercado) made the process super easy and headache free. I would highly recommend him/Lexus of Edison to anyone looking for a new Lexus.

Christian Paulino

May 21, 2015

First time at Lexus of Edison great experience fast service and got exactly what I was looking for. The sales consultant kelvin Camilo at Lexus of Edison was a great help in guiding me with what I was looking for I will continue to do business with Lexus of Edison in the future

aimeehelm12

May 21, 2015

From the moment we walked in we were comfortable!! Never did we feel pressured or aggravated!! Nick was so fun to work with!!! And Anna went above and beyond!!! Will def be recommending this dealership to others!! Thank you Lexus of Edison

Kay Dee

May 14, 2015

Just leased IS 350 F Sport ! Most of the negotiations/dealing through e mails & within a week I could seal the deal!I am happy that I went to them!

Mike M

May 7, 2015

We have been Lexus of Edison customer's since 2008 and my wife and I were looking to purchase a new GX to replace her existing GX. We met Dale Johnson and immediately found a connection with him. His expertise and knowledge of the Lexus product is top notch and soon after talking with him we knew we had found a new family friend. I have personally bought over a dozen new cars in my lifetime but none of those buying experiences come close to the outstanding encounter we had working with Dale. I would personally recommend Lexus of Edison and especially Dale to anyone that's looking for a new or used Lexus.

Mike M

May 7, 2015

We have been Lexus of Edison customer's since 2008 and my wife and I were looking to purchase a new GX to replace her existing GX. We met Dale Johnson and immediately found a connection with him. His expertise and knowledge of the Lexus product is top notch and soon after talking with him we knew we had found a new family friend. I have personally bought over a dozen new cars in my lifetime but none of those buying experiences come close to the outstanding encounter we had working with Dale. I would personally recommend Lexus of Edison and especially Dale to anyone that's looking for a new or used Lexus.

Peter

May 6, 2015

My salesman Dale Johnson went to great lengths over a period of weeks to locate an NX200t that came the closest to matching my needs and wishes re features, options, and colors, and successfully delivered my vehicle of choice swiftly and professionally. Dale was helpful and personable in all our dealings, and with the efficient help of Paola in Finance, got all my paperwork done in short order and on the road with a terrific new car that I am thrilled to drive.

Peter

May 6, 2015

My salesman Dale Johnson went to great lengths over a period of weeks to locate an NX200t that came the closest to matching my needs and wishes re features, options, and colors, and successfully delivered my vehicle of choice swiftly and professionally. Dale was helpful and personable in all our dealings, and with the efficient help of Paola in Finance, got all my paperwork done in short order and on the road with a terrific new car that I am thrilled to drive.

Audi Fan

May 3, 2015

Just purchased a preowned Audi from Dale Johnson today. From the beginning of the deal to the close, everyone we encountered was knowledgable, professional and helpful. We would highly recommend meeting with Dale before you make a car buying decision!

Audi Fan

May 2, 2015

We just purchased a preowned 2012 Audi A4 from Dale Johnson today. From the introduction to the close everyone we encountered was knowledgable, professional and helpful. They made buying a car FUN!!

Raj

Apr 28, 2015

Very satisfied with services I received from Kelvin Camilo and Lexus of Edison. I went to the dealership to lease a new car on my friends recommendation. It was a very easy and simple process. Kelvin is knowledgeable, honest, and great to work with. There's no pressure . The dealership is welcoming and pleasant. I would highly recommend Kelvin & the dealership.

Kimberly Gonzalez

Apr 17, 2015

I was a bit nervous to go into this place but the ambience and people made it welcoming. The facility is created to comfort those that walk in. I also loved the coffee and waiting room. Kelvin and his co-worker were an excellent advantage that I had, because their service and diligence was far more than what I expected. I got a deal for a used 2011 Cadillac CTS. They also have a finance department you are able to discuss questions or concerns in regards to your new purchase. I had went to a dealer before going to Lexus of Edison and it was a horrible experience full of discouragement, rush and no ease of purchase. Thank you Lexus of Edison for all your help and guidance.

nirma

Apr 2, 2015

After finishing the car process, I had one final step to take. I had to make sure that my car would remain as perfect as I first found it to be. We all know thats impossible in New Jersey but I had received other options to protect my car even after the purchase. My financier, Daniel Mercado, opened up a list of warranties for me to choose from. He went through each and every warranty I could select from, for my new vehicle and left me with the best options. He also recommended getting a warranty for my tires since the RX450H has less tire in its wheel. Not only did he recommend which warranties to purchase to protect my car, he also insured me for another year for free. He worked really hard to provide me with the best deals possible. I felt really satisfied when I left the dealership, knowing that I had a brand new luxurious vehicle covered for 9 years. I recommend him to everyone else looking for a great deal.

GG722

Apr 1, 2015

I just purchased a 2015 RC F Sport. The car is magnificent! My experience with the staff at Lexus of Edison was very pleasant. Dale Johnson my sales associate was a pleasure to work with and met all of my requests. He worked especially hard to get the exact color combination I wanted! I recommend him to everyone!

Madeline

Mar 24, 2015

I was not only satisfied 6 years ago when I purchased my first Lexus from Lexus of Edison, I was truly thrilled to be treated as a competent, knowledgeable human. I recommended Lexus of Edison to my friends who did, in fact, buy cars there after driving my 2009 ES350. Now it's 2015 and I've decided to try a different approach to owning. I wanted a beautiful new Lexus ES350! Due to being a 'senior' senior, leasing every few years will give me the opportunity to have a new car more often than owning might allow financially. Lexus of Edison and Mohamed Eldessouky transitioned me from owning to leasing without a hitch. I had question after question for Mohamed and Anne Samejo to answer. They never hurried me to make a decision. I went from hybrid to standard, I chose white and next day changed to black, I was not an easy sell since I did not understand the "in's and out's" of leasing. I trusted and enjoyed working with them both. Mohamed Eldessouky is the most enthusiastic, patient and cheerful Sales Consultant I personally have ever dealt with. He was happy to answer endless questions, and he erased any doubts I had about all the new technology that I was unaccustomed to. I showed up at the showroom time after time over a 3-day period and was always met with a more-than-upbeat and competent staff overall. Needless to say, I can recommend Lexus of Edison!

Hanyred66

Mar 24, 2015

Good Sales team and a great financial manager , thank you for making the efforts to send back the unused warranty to my financial institute , hoping to do more business soon with you guys.

Jojo92

Mar 20, 2015

Horrible. I didn't even get to see the car I intended to purchased and the salesman just seemed to not know to properly make dialogue and had us waiting for at least an hour when he left to "get keys". Terrible, just bought my new car from Lexus of Freehold which were much more prepared and disposed to treat a customer as he should be treated.

lmm0306

Mar 17, 2015

I went to Lexus of Edison initially because I was tired of the whole "dealership" experience. Someone told me to try them and I would be pleasantly surprised. This is now my second car with them and I have not been disappointed. The entire process from searching for and buying the right car with Dale, to the mounds of Paperwork with Paola, to the service experience with Cheo, I have always felt like they were there to help me, not pressure me into paying for things I didn't want or need. In fact, they tend to make recommendations that save me money in the long run, which is greatly appreciated. Dale is very professional yet very comfortable to work with. He knows the product, answers my questions and provides a level of comfort that makes me not hyperventilate when it comes time to sign the documents. I will continue to go back to lexus for all of my future cars, and will recommend Dale and the rest of the crew without hesitation.

Jabina

Mar 15, 2015

Service excellence. I am so thankful for my experience at Lexus of Edison. I dealt with Zahid who is not only professional but is extremely kind and helpful. I left there with the vehicle I wanted, NX 200t fully loaded which drives wonderful. Thanks also to Daniel in the finance department. Extraordinary service, highly recommended.

Michelle

Mar 12, 2015

I was interested in a 2011 RX 350 and I wanted to make sure that the vehicle was still available before going to the dealership. I called Lexus of Edison and I was connected with a pleasant employee named Mary. I was able to tell that Mary was eager to help me! She told me the news I wanted to hear - the vehicle I was searching for was still available! Mary gave me more information on the vehicle and it was extremely helpful. She explained the car fax report and the pre-owned vehicle inspection that the vehicle goes through to become "certified pre-owned" She offered to schedule an appointment for me to come in and test drive the vehicle. I was told that the vehicle will be cleaned and ready in the front of the dealership for me when I arrived. This made me feel like my business was important. You can tell that Lexus of Edison is a dealership whose number one priority is their CUSTOMERS. I will be sure to recommend Lexus of Edison to anyone I know that is looking for a new or used vehicle.

MJK

Mar 9, 2015

Working with Dale Johnson was a terrific experience - we traveled quite a distance to lease our car from this dealership. Wonderful time -- Justin Toth and Dale were amazing. Highly recommend this Lexus establishment to anyone looking for professionalism, courtesy, friendliness, honesty and fun.MJK

carfan50

Mar 6, 2015

I leased a 2015 ES350 at Lexus of Edison. Dale Johnson was a wonderful person to work with. The entire staff was kind, informative and a pleasure to interact with. I would recommend Lexus of Edison and Dale Johnson to all individuals interested in leasing or purchasing a Lexus.

John

Mar 2, 2015

The worst customer service!!! Emailed this dealership about the new NX200T, internet department called me back only to hang up on me and said someone else would call me back. Two days later, Mary called me back who left an voice mail and in the voice mail, it was cut off. Don't waste your time with this dealership, I would rather travel 25-30 miles to other Lexus dealership Unprofessional Mary !!!!

salapat

Feb 17, 2015

I just bought a ES 350 and got a wonderful deal. Went to their Internet site and made research on the Car that I wanted. Met with Dale Johnson who was of tremendous help to test drive the ES 350 that I was looking for. He was rather calm and collected when I picked up speed and raised a few miles above. Overall a tremendous experience. I would recommend this dealer as they are a part of large organization and most of the paper work was processed without any delay.Sajan Alapat

Kflantz

Feb 16, 2015

Salesman Kamal completely changed my entire view of Lexus of Edison. He was friendly, eager to help, and cared about my overall buying experience. However, a couple months prior I visited the dealership and was introduced to an extremely rude and egotistical salesman who seemed like he couldn't be bothered to help me. I was in the market for a used car and was extremely interested in one on their lot. You would have thought I had the plague the way that Dale Johnson responded to me when I attempted to negotiate a price that I saw fit for the car that I was interested in. He essentially laughed me out of the dealership and was in no way accommodating at all. After two months of searching, the dealership lowered the price of the car I wanted below what I originally offered them. Had Dale not been so rude, the dealership would have gotten more money for the car, but unfortunately for Lexus of Edison, they lost out on that money because one of their salesman wasn't willing to even talk about the price. I then decided to go back and purchase the vehicle, from a different salesman of course. Upon my arrival for the second time, I had an extremely friendly greeting from the receptionist, I believe her name was Portia. She then introduced me to Kamal. To say that my experience with Kamal was great would be an understatement, it was like night and day from my previous visit. He was extremely friendly, helpful, and knowledgable. I briefly told Kamal about my prior experience and how I was almost completely turned off from the dealership as a whole because of one person. He apologized and did everything he could to make me feel welcomed and let me know that I was a valued customer, even if I was purchasing a used vehicle that wasn't a Lexus. Since purchasing my new/used vehicle, I have had nothing but great things to say about the dealership and even better things to say about Kamal. If you're in the market for a car, definitely go visit Kamal, he will make you feel right at home and give you his undivided attention. I will absolutely tell all my friends and family and anyone reading this to go to Lexus of Edison and visit Kamal, he'll be happy to help you and be patient with you through the buying process. Thanks for everything Kamal!

smcdarby

Feb 15, 2015

Bought a Certified 2014 IS250 yesterday, from Dale Johnson. Dale is extremely friendly and very pleasant to work with. He worked hard to make sure my time at the dealership was minimal. Overall the best car buying experience I have had to date.

BigRed

Feb 14, 2015

Bought a certified IS250 2012, from Dale Johnson. I was uncertain of which Lexus model I wanted Dale was informative, educated and friendly. Dale ensured that the car was impeccable upon delivery. Dale delivered the car to us. WE LIVE ON LONG ISLAND... He delivered the car with a smile. I will only buy our cars from Dale Johnson at Lexus of Edison.

gh

Feb 14, 2015

It was a pleasure working with Dale Johnson, who was patient, courteous, and thoughtful. We are happy with our car purchase experience at this dealership.

joe

Feb 14, 2015

Earlier today, my wife and I went to Lexus of Edison and purchased a certified pre-owned 2013 ES 350. We had no intention of purchasing a car; we went with the idea of looking at the inventory.We spoke with Dale R Johnson who asked a few simple questions and offered to show us cars that Lexus of Edison had that met our minimum requirements. We immediately liked the first car we saw. When Dale Johnson showed us a second car, we were so impressed that we told him that we wanted to buy the car at their sale price. He provided a good price on the car, gave us a copy of the Carfax and gave us a reasonable price on the trade-in of our 2001 Lexus.All our dealings with the Dale and his associates were informative, helpful and stress-free.

Tresmart

Feb 14, 2015

We had sale rep. Dale Johnson and Daniel Mercado they worked together very well and gave us great service. We purchased a 2011 Nissan Quest.

Happy

Feb 12, 2015

For those who are cautious about the process of purchasing a car, you no longer have to fear. It had been a while since I purchased a new vehicle and that previous experience held me back from buying a much needed car. That is until I visited Lexus of Edison and was introduced to Mohamed Eldessouky. He is courteous, professional, patient, attentive, answered all my questions, without exerting the pressure that made me walk out of every other dealership. The sales manager Anna Samejo was equally pleasant. I am returning with members of my family to negotiate future purchases and urge you to do the same. Thank you Mohamed, I am so grateful to you.

Jeffs2001

Feb 7, 2015

I was in the market to buy a certified pre-owned Lexus ES350 and I checked out three different dealers in Central NJ for a great car with a good deal. I found both here at Lexus of Edison. They had the best selection of pre-owned and new Lexus cars that I have seen anywhere else. If you want to save yourself time and lots of money, just visit them. From the time I walked into the dealership and meet with Mohamed Eldessouky (Sales and Leasing Consultant), till the day I picked up my car, this has been the best car buying experience I ever had. Mohamed did not play any games and took the time to show me a few cars I that I saw on their internet site. I took several test drives till I found the car that was best for me. Mohamed is the most knowledgeable and polite sales consultant you would want to meet. He was very friendly and professional. He did not pressure me into anything I did not want. He treated me with the utmost respect. He made me feel like family. When I picked up the car, Mohamed had most of the paperwork ready to sign. I went to see the financial service manager, Daniel Mercado, he did not pressure me one bit and had be out of his office after signing all the docs in 10 min. Dan answered all my financial questions and explained, in detail, all my buying options. At delivery, Mohamed took the time to show me every switch and button, he even set up my Bluetooth phone with the car. Before you buy your next new Lexus or any other pre-owned car, call Mohamed and I'm sure he will give you the best deal and experience you had ever gotten from any other dealer. I will buy all my future cars from Mohamed from of Lexus of Edison.

Jeffs2001

Feb 6, 2015

I was in the market to buy a certified pre-owned Lexus ES350 and I checked out three different dealers in Central NJ for a great car with a good deal. I found both here at Lexus of Edison. They had the best selection of pre-owned and new Lexus cars that I have seen anywhere else. If you want to save yourself time and lots of money, just visit them. From the time I walked into the dealership and meet with Mohamed Eldessouky (Sales and Leasing Consultant), till the day I picked up my car, this has been the best car buying experience I ever had. Mohamed did not play any games and took the time to show me a few cars I that I saw on their internet site. I took several test drives till I found the car that was best for me. Mohamed is the most knowledgeable and polite sales consultant you would want to meet. He was very friendly and professional. He did not pressure me into anything I did not want. He treated me with the utmost respect. He made me feel like family. When I picked up the car, Mohamed had most of the paperwork ready to sign. I went to see the financial service manager, Daniel Mercado, he did not pressure me one bit and had be out of his office after signing all the docs in 10 min. Dan answered all my financial questions and explained, in detail, all my buying options. At delivery, Mohamed took the time to show me every switch and button, he even set up my Bluetooth phone with the car. Before you buy your next new Lexus or any other pre-owned car, call Mohamed and I'm sure he will give you the best deal and experience you had ever gotten from any other dealer. I will buy all my future cars from Mohamed from of Lexus of Edison.

imani

Feb 4, 2015

The people there worked with us to find a used vehicle. They were fast and quick with rates and approvals. They were also very sweet to my 16 month old daughter who was all over the place! Especially Yan Rozman he made the buying process easy, this was the fastest and most enjoyable car buying experience by far. Would definitely come back.

dannynines

Jan 31, 2015

Nick from Lexus from Edison helped us get a great deal on our new lexus. He took plenty of time to go over the deal and also explain the features of the car so we were comfortable in what we were purchasing. Thanks Nick

Jack

Jan 22, 2015

I purchased a new RX 350 last week. This was by far the best experience I have ever had buying a car. My salesmen Dale Johnson was amazing and made me feel like family. I was introduced to service and cant wait to service my car and get my free car washes! I am a Edison fan for life.

Explover

Dec 18, 2014

I bought a Ford Explorer from LOE, and the experience was great. Kelvin Camilo was my salesman and he handled the whole deal with complete professionalism and excellent customer service. I had a bad experience the week before with All American Ford in Old Bridge (deceptive business practices-bait and switch), and was soured on the whole process. Kelvin gave me exactly what I needed: clear explanations, honest answers, and he negotiated with me in a way that made me feel that we both got what we wanted. I walked out totally happy with my purchase.

Love our Lex

Dec 15, 2014

Nick Peresunko was a pleasure to deal with; he got the truck that we wanted fast, he always made himself available to us, and he was on top of everything that we wanted. He paid attention to every detail and was very fair. He was patient and explained everything to us; additionally, he showed us how to use all of the new features on our RX 350. I have called him quite a few times this past week with questions about the truck and he is still very helpful and accommodating. It was a calm environment and we felt very comfortable. We would highly recommend this dealership and Nick. He was professional and made this whole process enjoyable.

sundar7

Nov 26, 2014

Review by Sundar Subramanian, WoodbridgeI must take this opportunity to write about two of your employees, namely, Mr. Frank Rondinone (Parts) and Mr. Aaron Lioe (Tech), two excellent gentleman, who readily helped fix a detached molding on the right passenger side of our Lexus ES 350. Two weeks back, when we approached Lexus of Edison to have this problem fixed, it was determined that we had to replace the entire molding. Yesterday, however, we requested Mr. Frank Rondinone to help us make sure that we were indeed ordering the correct part. He readily checked our car and recommended that we only needed to purchase two clips, since the molding was not damaged. In turn, he, along with Mr. Aaron Lioe, fixed the problem in five minutes and our car was looking as good as ever! It saved us at least $275! Both were very pleasant and deserve praise for their readiness to help. These are two amazing employees of Lexus of Edison.

dinoalbanese

Nov 21, 2014

OK folks today I am going to this dealership for what should be my last time needed to get some minor repairs and a key for an RX330 recently purchased. Thus far my experience on a scale of 1 to 10 would be somewhere near a 9 based mostly on a wonderful salesman with a great down to earth easy going demeanor. His name is Yan, if he is a reflection of the rest of the sales team then you should have the same great experience that I have had thus far. The waiting for 2 hours for minor service though is not acceptable. So here's the story, TODAY will make or break my review. I will be back here shortly to document my experience, stay tuned as I will most definitely provide an honest assessment, one that you can rely on as I know the challenges they face, as does any reputable business. But as we all know Customer Service is king so stay tuned.......

tthomas830

Nov 15, 2014

The service I received at Lexus of Edison was amazing. Dale Johnson made my 2 hour drive from NY to NJ worth it. He is an honest and reputable business man. The employees and service across the board were phenomenal. I love my RX 350. I highly recommend this dealership. Thank you again!!!!

ogaharas

Nov 8, 2014

Dale Johnson is a friendly and personable sales associate who expedited our car search and gave us a great deal straightaway! It was an incredibly pleasant experience and not once did we feel like we were pressured into making a purchase. It felt great to get a good deal and even better that we made the purchase with a great sales person. We would definitely go to Lexus of Edison again.

Sanjeev P.

Nov 7, 2014

I recently had a great experience purchasing my new Lexus from Steve Bayard. He was informative and professional. He gave us several options to consider, and did not rush us. The environment was friendly and not at all intimidating as car dealers tend to be. I would recommend Steve to my friends and family. If you go early enough try the bagels and coffee

Finally an all around dealership!

Nov 3, 2014

Overall a great experience from service to sales--I just recently purchased a RX this past Saturday and had a wonderful experience. I have been servicing my Lexus here over the past year and have been so impressed I thought I would give a chance since 3 years ago they couldn't earn my business. I can honestly say that there has been some major changes in the sales front here--it was so pleasing to see how many people just said hello to me during my visit. I will definitely be sending many people your way! Thanks Chris and Anna--The Best!

Gloria Jackson

Oct 30, 2014

All I can say is THANK YOU THANK YOU THANK YOU!!!! for making it possible while no other place cared. Lexus of Edison has one heck of a team helping me every step of the way. Really amazed by patience of their employees and how awe full some people are to deal with. Great job Lexus of Edison, keep it up!

DB Sharma

Oct 29, 2014

Walked in to look at a used car and walked out with a brand new Lexus! Didn't think anyone could work so hard trying to earn my business as the folks at Lexus of Edison. Especially my sales rep who made every offer I asked, even better than what I expected. I have never owned a new car in my life but thanks to my very professional sales person, I'm driving one! Thanks Chris!! you're the best.

joycelinshen

Oct 28, 2014

We went to check out Lexus cars before Labor Day weekend hoping to lease trying to take advantage of the Golden Opportunity Event. We worked mainly with Robert Bruno. However, the dealer did not have the color we wanted but we still decided to put down 9 multiple security deposits of $3,600 ($2,500 on credit card and $1,100 on check) to secure another color combination. However, we were notified after the weekend via email that the car we put deposit down for was sold during the Labor Day weekend. No comment on this part since I understand it's a business decision and we didn't pass one of the pre-requisite to qualify for the college graduate discount, which would make a difference in terms of monthly payments. However, I still felt cheated since we put down a large good faith deposit but the dealer did not ask us whether we still want to proceed without the discount before selling. (ps: another Lexus dealership was able to help us pass the pre-requisite without the paperwork requested by Lexus of Edison).More importantly, we requested to have our deposit refunded on September 15th, refund came in on September 22nd. However, our bad since we didn't provide name correctly so they have to re-issue a check. Since then, we sent multiple emails and left voicemails to check the status. We went to the dealer on October 11th and the reception talked to the manager and then told us it will be processed soon and mailed to us in the following weeks. It's been another 17 days and I still have not received the check in spite of multiple follow ups. I don't think USPS takes that long since I live in the neighboring town. I'm still waiting for my check at this point.Overall not a very positive experience even though other people might disagree. Unfortunately not going to win my business in the future.

Green Mo

Oct 22, 2014

My salesman Paul conway was outstanding especially with his British accent. I was impressed at how easy it was to make this deal. It's very hard to trust a sale person but Paul was able to make me change that opinion. I really had a great experience and i would definitely recommend Lexus of Edison to all my friends and family.

inga.bufano

Oct 22, 2014

Lexus of Edison has always provided the best and quickest service at the service separtment. Today I had to bring my car for service and needed to leave to get to work and in need of loaner, John Rivera who is always amazing and courteous got me in and out in under 10min. The manager Wayne Gross ok'd the loaner. These guys always go above and beyond.

tell

Sep 23, 2014

The personnel I dealt with were excellent across the board, but there are two areas that management can improve on. After agreeing on the purchase price of the vehicle and completing the necessary paperwork associated with the purchase, I had to wait for over 2 hours to meet with someone else to go over the paperwork again. Knowing I was a little peeved at the length of the delay, he was able to complete that step in less than ten minutes. I was not provided with any good reason for why I had to wait so long for that step of the process. That situation needs to be improved. I also had some difficulty with trying to leave a phone message. Whether dialing a direct extension or being forwarded by the operator, I would get caught up in a loop message that kept repeating and not allowing me to leave a message. Very frustrating. Two minor issues that can be improved on an otherwise good operation. One other item with bad/good aspects to it. After getting the vehicle I had a problem that I was assured was checked out and okay. But after advising of the same repeated problem, they promptly took care of it. I have always maintained that problems are inevitable, but how the problems are handled is the key. In this respect they did a great job.

Alina Pankiv

Sep 16, 2014

Not long ago, our family had a good experience to purchase a car from Lexus of Edison in NJ. The customer service, stuff friendliness and the quality of work are in a high level there. We were very lucky to have a chance to meet Nick Peresunko who is a great sales consultant and a good guy in general. Nick put his accents on all principal points, explained us what is important at the time of buying a car and what can wait. We took a great car with a good financing plan! We are highly recommending this dealer to work with.

Kwasi A

Sep 15, 2014

I had the opportunity to work with sales consultant Steven Tong and his humility and honesty blew my mind. I have encountered a lot of aggressive car salesman men and was expecting to see the same but Steven made me feel at ease and helped me through everything needed to purchase my vehicle. I will definitely recommend my family and friends to this facility.

DS

Sep 5, 2014

Kevlvin Camilo and Mr. Mercado from Lexus of Edison in NJ was very professional they gave me excellent customer service and helped me get the car I want. Very affordable thanks to them!! I recommend anyone to purchase there car if they like Lexus Cars from them.

Frankabriola

Aug 30, 2014

I had a very great experence with the staff. Beautiful dealership very impressive. Daniel mercado worked everything out exactly to what i wanted and more thanks a lot. Also my sales guy kelvin camilo was very nice and got other things done that i had asked for thank you very much also! Overall i had a 100% great experence thanks!!

Ascia_Johnson

Aug 25, 2014

I bought a used 2004 Honda CRV in March, just a few months ago. It had about 160k miles on it - I wasn't looking for a long term car, just something to get me through my last year in college. The employee assured me that the dealership took care of everything for my car so that when I left the lot there was nothing I had to do, they took care of registration and my new license plates which seemed great. However, I was under the assumption that there was nothing I had to do, until I got stopped by a police officer in July and received a ticket for not having my car inspected. Yes, it was my fault for not noticing I didn't have the inspection sticker, but it wasn't something that was on my mind since I was so sure that everything was taken care of. Brought my car into a garage and was told that I need to replace the catalytic converter: a mere $1,500. Long story short, I was never told that my used car either didn't go through inspection, or that it didn't pass inspection. I now am paying $2000 because my car needs to pass inspection. Thank you Lexus of Edison for lying to me and stealing my money.

cldpuiu10

Aug 23, 2014

I highly recommend this dealer from the moment you look them on line to the final process of buying or leasing a car. Have to mention a few names that needs to be nominated for incredible services.Anna Samejo sales manager she is the reason i got a new car then Danny Mercado from the Financial services and Mohamed as well.We will buy there again.

harvonj

Aug 23, 2014

it was a very pleasant experience leasing my lexus.Robert Bruno was patient,professional,and well versed about the system and vehicle.I will be a returning customer.

cdgreen

Aug 21, 2014

I always receive exceptional customer service from John Rivera in the Lexus of Edisons guest relations department; John is the best! He is always pleasant, friendly and very helpful whenever I come in for a service call or a complimentary car wash.

iskilu

Aug 14, 2014

Good job for helping getting all job done thanks (Good Experience")******************************Bought a use car here recently and it was a painless process from start to delivery was very professional, knowledgeable and friendly

os

Aug 12, 2014

Bought a new car here recently and it was a painless process from start to deliverySalesman Dale Johnson was very professional, knowledgeable and friendly

PramodN

Aug 9, 2014

We recently purchased a Lexus ES 350 at this dealership. The staff was extremely courteous, knowledgable and friendly. They answered our questions, provided data and went the extra mile to help us make a good decision. They were highly professional and helped us in several different ways. The dealership environment was welcoming. We really had a great experience.

Huanran Lu

Aug 8, 2014

I've been searching on the internet for a used Acura tsx since last week, and I found this 2011 Acura of Lexus of Edison from Cars.com: clean Carfax, nice shape and the price looks promising at least. I can confidently say this is the best one among tens of cars I've been tracking. I test-drove several cars that day before I finally decided to go to Lexus of Edison. The price is a little out of my budget, but as better car deserve better price, I planned to go there to try my luck. I didn't contact them till the last minute. The internet sales Mary answered my call and helped me schedule the test drive. This dealership has a big hall with clean floor and waiting area, looks better than the other ones I had visited before.After I arrived there, I waited for 5 or 8 mins before the receptionist assigned me to Hassan, one of the dealers. He helped me test drive this car. To fully test the car, I made several really bold steps: hit the gas pedal to the end to test its acceleration/high speed performance, also a hard brake to test the brake, open the windows at >60 mph to hear the sound from the engine. But Hassan seemed OK with this, which a professional dealer should do. (According to my own and my friend's experience at other dealerships, usually they'll play bad face on you or keep asking you to get off highway when you test drive like this.) After the test drive began the bargain. In the beginning we had a $1600 gap and that 15 mins or so was a hard time for both of us. Then I went up a little bit, and the general manager came and they went down a bit, and that was the deal. I made an inspection at some local mechanics while Hassan waited there, and the final report was all right. So I took the car that day.One thing that I'm not quite satisfied is the low efficiency of this dealership. After the deal, they let me wait for 3 hours to do all the paperworks before finally driving the car away, which I think is comparatively too long.But anyway I'm happy to make the deal at a fair price. I really appreciate the dealer Hassan's patience and help toward making the deal. He was really helpful.

AVG

Aug 7, 2014

Bought a Lexus ES 350 this week from this dealership. Excellent sales and service by Dale Johnson and the team at Lexus of Edison. Car buying experience was quite pleasant. Dale was very knowledgeable and courteous.

Me thuja

Aug 5, 2014

We were looking at a preowned Lexus Ls 430 and had come across some unpleasant experience in the past and this dealership turned it around.

Dina Musto

Jul 28, 2014

CAN IN ON SAT 7/26/2014 TO MAYBE BUY A LEXUS GX460 THE STORE WAS VERY BUSY HOWEVER WE WERE TAKEN CARE OF BY PAUL C HE SHOWED US THE CARS AVAILABLE THEN LOOKING FOR THE ONE WE WANTED WAS SHOWN TO US BY JOHN THATS THE ONE WE LIKE THEN CHRIS TOOK OVER TO FINISH UP THE SLAE GOT GREAT PRICE ON OUR TRADE IN AND GOOD PRICE ON OUR LEASE WENT TODAY MON 7.28.14 TO PICK UP EVERYTHING WEENT VERY SMOOTHLY WE WERE TREATED WITH GREAT PRIDE AND CARE THANKS TO ALL WHO HELPED US GET OUR SECOND LEXUS LOVE IT.CHRIS EXPLAINED ALL THE CARS FEATURES AND TOLD US TO CALL WITH ANY QUESTION . THANK YOU AGAIN

Margarita Nazarevych

Jul 27, 2014

Last week my husband and I went to this dealership to look at what Lexus had to offer. We were not planning to make a decision right then. That same day weve purchased a beautiful IS 250, a huge thank you to Nick Peresunko. We couldnt be happier with our new car, service and a wonderful experience that Nick had given us. I will highly recommend Nick Peresunko to all my friends and family. He is extremely professional in what he does, has a wonderful personality. It was a great pleasure meeting him and doing business with him.

Douglas J. Swearengin

Jul 25, 2014

Our family just upgraded to the 2015 Lexus RX350 and couldn't be more elated with the car and purchase experience! First, the car is the perfect fit for our family. As Realtors, we rely on our vehicles tremendously and it is incredibly pertinent to have a safe, reliable and low maintenance vehicle. With that being said, the staff, including Daniel Mercado and Dale Johnson did a phenomenal job facilitating the purchase. We were highly impressed at how easy it was to make this purchase. The atmosphere at Lexus of Edison was impeccable and all of the staff, including those we worked with, were incredibly friendly and inviting. We cannot emphasize enough to those thinking of purchasing a Lexus RX350, or any Lexus for that fact, to visit Lexus of Edison. Purchasing anything of that caliber can be an overwhelming and exerting experience and we are very pleased with the service we were afforded at Lexus of Edison. Thank you to the team there!

JVAJJM

Jul 24, 2014

The salesperson and manager were as helpful as they could be. There was a disconnect between the internet salesperson and the dealer salesperson and they couldn't find the car we wanted to look at, but they called us back about 5-10 minutes after we left the dealership to let us know they found it. We decided not to purchase the vehicle, but they were by and large pretty helpful and forthcoming. I would not rule them out for a future car purchase,

BAD DAY

Jul 22, 2014

There are plenty of honest, well-intentioned car salespeople out there... but there are also plenty that aren't. I think sometimes salespeople have to put themselves in the customer's shoes and know that it isn't pleasurable to try and take advantage of clients that walk into the dealer as you never know who the dealer is dealing with. Very poor customer service walked in receptionist took my name and said someone would be with me shortly after 30 minutes some random salesperson asked me if i need help. The way they operate this dealership is like a flea market no structure and no profesional touch for a high end dealer.

don m

Jul 22, 2014

My salesman Nick was outstanding. Very impressive facility. Was only interested in a used car but treated very well nonetheless, Happy they furnished an in-house safety inspection and report which disclosed some problems.

zgurian

Jul 15, 2014

I felt comfortable and not intimidated at all. It was the easiest car buying experience I have had. I will definitely return when this lease is up.

Camille manning

Jul 14, 2014

I just purchased my 4 car from christopher young. He was great also daniel mercado was great in handling the paperwork i will recommend lexus of edison to everyone

Laurie529

Jul 14, 2014

My husband and I leased our second car from Lexus of Edison and we nothing but a wonderful experience. Chris was amazing from start to finish, we would highly recommend him. He was able to get us the price we were looking for without any hassle. We would absolutely come back here in the future.

olga.kubash

Jul 9, 2014

When my husband and me went to this dealership, we were fortunate enough to meet Nick Peresunko. Nick was great, very professional, knowledgeable, helpful, and ethical, and what is most important he was open and honest. On the top of that, he is a great guy. Really followed up and made sure that we got the car we wanted. It was a pleasure dealing with Nick Peresunko and we would recommend him to friends without hesitation.

Michelle P

Jul 3, 2014

My husband and I went to Lexus of Edison to look at the 350RX. We met with Nick and he was amazing from the start. At no point did we feel pressure. Any finance questions that he was not able to answer, Justin, the manager was. Again, at no point did they pressure us. We ended up getting an amazing deal and we couldn't be happier. Not only do I have an amazing car, I feel like we made a friend. Thank you!

rob.ellmyer

Jun 30, 2014

The above says it all. If I did not have a truly wonderful experience, would I have gone back again and again? I think not.

Very Happy

Jun 28, 2014

This is not the typical Car Dealer--This was by far the best experience I have had purchasing a car in 15 years. The staff greeted me as soon as I entered with a SMILE!! They were very busy but made sure I was handled and even offered me a coffee or water. Dale listened to me and dealt with all my tests drives with a great big smile and sense of humor--thats why I loved buying from him! Plus there are a lot of good looking managers there!

j95custer

Jun 17, 2014

I went in to look at a few cars that i was interested in and the employees were all nice and provided me with the information i needed about the vehicles. Overall a great place with amazing employees.

Rich_K

Jun 13, 2014

I went to buy a 2011 Lexus a couple of weeks ago, 2 of which they had which fit my criteria. Nick was very helpful, listened to what I wanted, and wasn't pushy. We test drove the one which was newer, and I was very happy with the condition of the car. There were no problems getting the deal done, as the listed price was quite good. I paid for the Certification, and also got LoJack, which was installed this morning (about 10 days after I picked it up), after Nick called to let me know that the plates were in. Everyone at the dealership was very nice, and service department was great. I'd certainly have no problem returning to this dealer in the future, or recommending to others. My only slight negative was the finance manager throwing many different means of finance at me at the last minute, but over-all, I don't see that as any different than any dealer. I'm okay with what I settled on, just wasn't prepared for having so much thrown at me when I was ready to pick it up. Overall I'd give this whole purchase experience a 9 on a scale of 1-10.

nicdib

Jun 10, 2014

Both Nick and Daniel were really friendly and accommodating. The process ended up being quicker than I had expected and they made me feel comfortable. All of the paperwork was carefully explained and it was a simple process.

Ajays_09

Jun 9, 2014

Nick was straightforward with me from the beginning of the process and made sure that I was taken care of even after the sale! I would highly recommend this dealership for their professionalism. I live in NY, shopped at 3 other dealerships and ended up getting the best treatment at Lexus of Edison.

CFERG

May 30, 2014

I went to Lexus of Edison not sure if I wanted to lease another Lexus or go to BMW. After meeting with Chris Young my decision was made easy. Not because the car was better but because Chris was such a professional and honest Salesman. I will send my family to Chris any day. Very happy with my new purchase.

Nita

May 27, 2014

We just bought our 1st car from Lexus of Edison and was a great experience. If you are going there, I highly recommend talking to Kelvin, very professional and honest(yes)! He went out of his ways to make us feel comfortable. Paul Conway is a great manager too. Great experience and staff...:) We will definitely come back in the future.

Victor

May 20, 2014

Visited Lexus of Edison two weeks ago, and I met a sales consultant named Dale Johnson. It was an absolutely excellent experience. Dale was kind and very open minded about the sale. He showed all the characteristics that a genuine person shows, and of course he was extremely convincing. I am very happy and content with the car I purchased and I appreciate what he has done.

Abramov Lev

May 19, 2014

We were very impressed with the professionalism of Sales Consultant Christopher Yang and the Lexus of Edison dealership. Christopher spent a great deal of time helping to get the right vehicle for us RX350. he is very friendly. Great customer service. To get leasing deal and trading process was quick and easy thanks. I would definitely recommend Sales Consultant Christopher Yang and the Lexus of Edison dealership to anyone for their next car purchase!

Gopalvinj

May 19, 2014

Visited Lexus of Edison a few weeks ago. Met their used car sales consultant Dale Johnson. dale was a great guy and he was very polite , courteous and has good technical knowledge on all kinds of cars. I would certainly recommend Dale to my friends and relatives as he is a very nice guy.

Roger

May 18, 2014

Had a smooth transaction at the price I wanted with Dale Johnson on a new ES Hybrid. Very nice salesman who has his customers' best interests at heart. Would recommend him with the purchase of any new Lexus. He will do his best to make you happy.

rsun08816

May 17, 2014

Had a smooth transaction at the price I wanted with Dale Johnson on a new ES Hybrid. Very nice salesman who has his customers' best interests at heart. Would recommend him with the purchase of any new Lexus. He will do his best to make you happy.

Joe Fitzgerald

May 1, 2014

I normally do not write reviews but I had a very special experience recently at Lexus of Edison. When I first walked into Lexus of Edison I was currently looking at many different cars and to be honest I did not plan on purchasing anything for some time. However due to the service, honesty, and "family like" treatment I received I wound up leasing a 2014 F-sport IS 250 and I am extremely happy with my decision. I worked closely with Kelvin Camilo as my sales professional. He was the main reason I wound up purchasing this car. Unlike the other salesman I met with at other dealerships he truly cared about finding me the right car and helping me make a decison that I would be happy with and I would feel comfortable with. It was his honesty that really sealed the deal for me. If you go to this dealership I highly suggest that you look to speak with Kelvin as he did a great job for me. I also would like to thank Dan Reynolds and Justin Toth. They also made me feel extremely welcome and treated me as though I was part of the "Lexus Family". Due to these three gentleman as well as the overall service of this establishment I will certainly be using Lexus of Edison in the future. From a happy customer, Joe F.

Billy Voustinas

Apr 29, 2014

I had a wonderful experience buying my first brand new car from Lexus of Edison. Derek Rieckhoff was extremely helpful with assisting me with my IS 250 F-sport in Nebula Grey. He is a pleasure to work with and exhibited a friendly and outgoing personality that made the buying process a breeze. His manager Anna Smejo did a wonderful job and located my vehicle in a timely manner to satisfy my needs. The process was complete by a delightful business manager Daniel Reynolds with exhibited pure professionalism while walking me thru the signing process. I was also very impressed with the service dept. which fixed the heated seat I broke in a timely manner. The facility they have at Lexus of Edison is truly a cut about the rest. I will be sending many friend and family to them for years to come.

Happy Lexus Customer

Apr 28, 2014

I needed a car and spoke with our sales rep Steven Tong. Told him what I wanted and at the best price and I got it. As simple as that. Love my new Lexus IS250.

Marta Dodsworth

Apr 28, 2014

Working with Derek was an absolutely wonderful experience. He is honest and intelligent and you can trust that he knows his information. Will we definitely be back in the Fall for the new NX release and will only work with and recommend Derek.

Mei

Apr 28, 2014

Good deals and best inventory, good service. Salesman Steven was very professional. Everything was as promised.

Shopper

Apr 28, 2014

Was brought to this dealership thru Cars.com. But the car that we came to see wasn't exactly what I wanted. But our salesperson Steven was able to recommend another vehicle and it was a beauty. Love it ! Worth the time and commut to have this car. Thank you Lexus of Edison !

missbettyboop8

Apr 27, 2014

I found the rx330 that I have been looking for in the color I wanted for over a year at Lexus of Edison. I called and scheduled an appointment. Upon arrival I was greeted with friendly faces and then introduced to Nick. He was a great salesman made me very comfortable through my whole deal. Any concerns I had (due to buying pre-owned) he assured me that I was making the right decision. About a week later I picked up my vehicle and I am a VERY happy & satisfied customer. This was a smooth deal and I will definitely go back in the future. ~Melissa

Mimi

Apr 26, 2014

I worked with Justin and Dale, both of these men made the car buying experience quick, easy and painless. This is the second car I have gotten from Lexus of Edison and I intend on telling everyone about my great experience.

dfotheringham

Apr 22, 2014

I live in Utah. I was not very satisfied with the Lexus selection in Utah nor with the dealers in our area so I went to the internet for help. It was a new experience for me to shop for cars online. We were so pleased with the customer service that Dale Johnson gave us. He was willing to come in on his day off and show us the car we wanted to look at as we were in town for only 48 hours. His patience was probably tested with all that had to be done between the states when we decided to buy the car and then flew home to Utah to complete the mountains of paperwork from afar. No matter what detail or problem needed to be solved, Dale was kind and helpful through it all. Dale answered all our texts, emails, and other inquires within hours if not minutes (and again often on his day off and after normal business hours) with our time zone differences. Needless to say he definitely went beyond the second mile in customer service and friendliness. On top of all that, I absolutely love the car! It was priced well and the follow up from Dale was excellent and very much appreciated.

Jmhill44

Apr 22, 2014

Today I spent just over 6hrs at the Lexus Dealership in Edison. Most would find this to be quite a long time at a dealership, however I was able to sit down with Dale Johnson and address my vehicle and financial needs. He was very accommodating when it came to working "within my budget" and made sure that I understood everything about my new vehicle before leaving the lot. I look forward to continuing my business with this dealership when it comes to servicing and highly recommend asking for Dale when you walk in the door. -Proud Lexus Owner 4/14

Jhelms23

Apr 20, 2014

This was my best experience purchasing a car. Howard help my get an amazing deal and help me thru the process ever step of the way.

NICKinNJ

Apr 13, 2014

After many years of having our LX470s (purchased elsewhere) serviced at Lexus of Edison, we just purchased our first new vehicle at this dealership -- a beautiful 2014 RX 350. As with all of our service interactions with this dealership (where we work mainly with Donna Coleman, who has always provided us with fantastic customer service), our buying experience was smooth, professional, and demonstrated the care and individual attention that makes the Lexus ownership experience so worthwhile. The sales professional who assisted us with our purchase was Dale Johnson, and he was fantastic -- patient, informed, responsive, and professional. The new RX is our family's third Lexus, and at this point there's no reason for us to go anywhere else than Lexus of Edison for sales or service. Thank you!

NICKinNJ

Apr 13, 2014

After many years of having our LX470s (purchased elsewhere) serviced at Lexus of Edison, we just purchased our first new vehicle at this dealership -- a beautiful 2014 RX 350. As with all of our service interactions with this dealership (where we work mainly with Donna Coleman, who has always provided us with fantastic customer service), our buying experience was smooth, professional, and demonstrated the care and individual attention that makes the Lexus ownership experience so worthwhile. The sales professional who assisted us with our purchase was Dale Johnson, and he was fantastic -- patient, informed, responsive, and professional. The new RX is our family's third Lexus, and at this point there's no reason for us to go anywhere else than Lexus of Edison for sales or service. Thank you!

eugbey81

Apr 9, 2014

This dealership is highly recommended! Nick Peresunko was great and helped us out a lot! We will definitely come back when buying the next car.

ukaba

Apr 4, 2014

Nick was a pleasure to work with. We had been to many dealers and always felt that we were getting the hard sell. Nick was patient, helpful, and most importantly, honest! Buying a car is a time-consuming process no matter what, and we felt like Nick had our backs throughout the process and did everything he could to accommodate us. We really appreciated the time and attention he paid to our needs. Oh, and we love the car, too! Thanks for a great experience!

Parag V

Apr 3, 2014

I have to admit, I know most car salesmen/women are pushy and don't leave you alone but I was sent an e-mail and given a phone call every single day since I sent a request through cars.com. It also appears that folks there don't have their ducks in a row. Their e-mails stated one thing, but their personal responses were another. I don't know, but I would expect more out of a high end dealership.

JScotto

Apr 2, 2014

Purchasing a new automobile at a new car dealership is the most difficult and troubling experience any one can with-stand. If a prospective buyer does not do his or her homework as to pricing they will be swallowed up.The process of first dealing with a salesperson then the sales manager and then the finance person is overwhelming intolerable. The system has not changed and in fact it has gotten worse.Lexus of Edison does try to be civil but the undertone clearly comes through that every employee is dissatisfied due to the manner in which they receive their compensation,"Dog Eat Dog."

judylagoa

Mar 25, 2014

The service I received was exceptional!! Nick was extremely professional and knowledgeable which made our experience that much more seamless. He was very friendly and kind, not a word I commonly use when describing a salesman, but he was in fact all those things. Going forward I wouldn't think of purchasing a vehicle from anyone else but Nick, and would highly recommend him to my friends and family.

Greg gx460

Mar 21, 2014

Sales experience was great zyed was profesional from the beginning to end . Anna the sales manager assured i was happy during the sales experience. Anna also made a bad service experience into a great follow up visit i would see them if you are looking for a new lexus - Thank you zyed and Anna , Greg with the white Gx460.

Jozette Vera

Feb 28, 2014

I had an excellent experience at Edison of Lexus. Howard Hughes is the incredible sales professional who helped me purchase my SUV. He is the most knowledgeable salesperson I have ever dealt with but he also really cared about my customer experience! He went the extra mile to make this deal happen and I really appreciated that.

JohannaHughes

Feb 27, 2014

I had an excellent experience at Edison of Lexus. Howard Hughes is the incredible sales professional who helped me purchase my SUV. He is the most knowledgeable salesperson I have ever dealt with but he also really cared about my customer experience! He went the extra mile to make this deal happen and I really appreciated that.

sanfran82

Feb 25, 2014

I recently purchased a used vehicle and was blessed to meet Nick. He was an exceptional consultant. I would recommend him to anyone visiting the Lexus of Edison dealership. He was able to give fair pricing and included everything as far as tire maintenance, cleaning and registration. He was even kind enough to over night my plates as soon as they arrived. I urge anyone to speak with Nick when purchasing a new car. You will not regret it.

Glauber

Feb 24, 2014

Excellent service at Lexus of Edison. Howard Hughes is a great salesman. He really helped me and my mom in purchasing our new RX350. I recommend Howard to anyone who wants to purchase a car. Very easy to talk to, and a very nice person in general. I will definitely recommend Howard to my family and friends!

glauberportela

Feb 24, 2014

Excellent service at Lexus of Edison. Howard Hughes is a great salesman. He really helped me and my mom in purchasing our new RX350. I recommend Howard to anyone who wants to purchase a car. Very easy to talk to, and a very nice person in general. I will definitely recommend Howard to my family and friends!

Jglancey

Feb 23, 2014

My sales consultant was Nick Peresunko. We felt extremely comfortable during and after our Lexus purchase. He was a total professional and went well beyond what we expected. Case in point, when I needed a ride to pick up the car he picked me up on his trip into work. When we wanted a particular brand of tire on the car, and non was available, he went to the snow filled lot, and found what we wanted.Our dealings with Daniel, were both professional and very cordial, he stepped me thru the finance and insurance process making it as comfortable as humanly possible.

sanfran

Feb 19, 2014

I recently purchased a used vehicle and was blessed to meet Nick. He was an exceptional consultant. I would recommend him to anyone visiting the Lexus of Edison dealership. He was able to give fair pricing and included everything as far as tire maintenance, cleaning and registration. He was even kind enough to over night my plates as soon as they arrived. I urge anyone to speak with Nick when purchasing a new car. You will not regret it.

Cheito

Feb 12, 2014

The people there are great, wonderful and friendly. I was on my way to test a used Lexus I've been browsing for a few days here at cars.com, including pictures of the vehicle in mint condition. But when I opened the hood, no wonder they didn't snap a picture of the engine. It had an oil seal leak, despite the representative insisted there wasn't any leak (I would know b/c the car I had for over 17 years died out b/c of that problem). Engine was dirty and smothered in grease. I asked for a quick computer diagnosis of the vehicle, providing me a list of problems that car had, & the representative had no idea it was really that bad. I didn't think the price was fair, I didn't even want it as a gift (that's how bad it was). The gentleman was friendly however, gave him my number if anything matched at my expectations. If they have something for me, I'll return happily but cautiosly.

Keith Conner

Feb 8, 2014

I ended up stopping by at Lexus of Edison, and I was amazed by the dealership. They had everything from a car wash to a indoor lot! Never seen that in my life. I ended up being helped by Chris Young. He did a great job from the moment i walked through the door to the moment i drove away with the car. Till this day he still keeps in touch. He was very knowledgable and never pushy. As for the management and the dealership, everyone was very respectful and down to earth and the dealership was extremely clean. They even had these zamboni's circling the service lot to clean the floor. Well Long story short i was extremely happy with my purchase of an IS 250. I would recommend this dealership hands down to anyone and everyone. One thing i would say was negative was the wait time for finance, but do not let that keep you from coming in, they have a comfy lounge with a cool coffee machine so just get comfortable.

Gloria

Feb 7, 2014

I came in on the day we had the big snow storm after my vehicle died on me. I was greeted by Mr Chris Young who was very patient with me and all of my questions. He wasn't pushy and I trusted what he told me. He wasn't all about the sale he actually cared about what my needs were and what my budget was. I ended up leasing an RX 350 at a very fair price. He helped me with the color selection and explained all of the features of the truck without showing signs of any frustration at my lack of technology knowledge. So if you are in the market for a new or used Lexus please ask for the nice young man named Chris. Any of my family or friends will surely be at Lexus of Edison because of this man Christopher Young

PhyllisConklu

Feb 4, 2014

Lexus of Edison provides excellent service on every level - from the purchasing and leasing process, to the financing, as well as vehicle servicing. I've been a proud owner of two Toyota vehicles, so I've been anxious to try out Toyota's luxury line. During my first week as a Lexus new customer, I'm thoroughly impressed with the Lexus product line, and the outstanding service at Lexus of Edison. My Sales Consultant, Robert Bruno, was professional and courteous - and he spent a great deal of time showing me numerous Certified Pre-Owned (CPO) vehicles as well as new 2014 models. Robert really helped in my decision-making, by discussing buying a CPO vehicle vs. leasing a new model, and thoroughly explaining the advantages of each. The Financial Services Manager, Jason Hiraiwa, was equally helpful during the leasing approval process. The Service Manager, Wayne Gross, assisted me personally during my first service visit - and even arranged to have my new vehicle delivered to my house. Thanks to everyone at Lexus of Edison for providing first-class service!

ALebronVera

Feb 3, 2014

I had an excellent experience at the Lexus of Edison. Our salesperson, Howard Hughes was very knowledgeable and he was able to quickly guide me to making an informative decision regarding trading in my Silverado for a brand new Lexus ES 350. Howard was genuine, well mannered, and professional throughout the whole car sale process. Thank you, Howard- I am looking forward in doing business with you again.

sportsfreak

Feb 1, 2014

bought car from here. salesman was really nice. and i got a great deal.

Jonathan Thomas

Jan 30, 2014

This is my 3rd car from Lexus of Edison. The experience has been better and better each time! My sales person is extremely knowledgable about Lexus and other brands (I bought a Toyota and a BMW). I would highly recommend this dealership. Ask for Justin Toth, he will make your experience worth while!

HonestCustVA

Jan 19, 2014

This Dealership has a nice facility and employees are nice and helpful when you are there is person. This probably is due to the fact of just trying to make a dollar. I purchased my vehicle and was on my way, leaving the dealership a happy customer...or so I thought. Then the problems start, I was given 20 day temporary tags for the vehicle. I call a few days before the tags were to expire and employees couldn't provide a clear answer to when I will receive my permanent tags. (The dealer insists their policy and procedure is to have the customer pay tags, taxes and title... and they will process this through a third party). I spoke to the Finance Manager and he gives the run around with no clear answers to when my tags will be provided, He then promises me a call back the following day. Sure enough NO call back. Then proceed to call again and he must be screening calls because he will not respond to messages or answer the phone, I then call and speak to his Manager/Boss, He also cannot give a clear answer to when I would receive my tags and promises he will get to the bottom of what is going on and call me the following day by 10:00am. Once again no call back! In the meantime I called the DMV myself to find out my tags had been processed. So now on a friday evening I call the dealer to see what they have to say, I get the Salesman on the phone, He continually says that he not sure of the details with my tags because the people from the accounting department are not there and will not be back until monday. (I just wanted to know where my tags have been mailed to, me or the dealer...since the DMV was unable to provide that info) So the Salesman promises a call back to me on Monday once he can speak to someone in accounting. Once again no Call back! I received my tags within the next 2 days and was so relieved I never have to speak to the people affiliated with this dealer again! These people do not work to the world class service that their hold information suggests on their phone system. Total lack of professionalism and Integrity! They received their money through a sale and got another check on their sale board! After my experience I know that is all I was!

jennifer7482

Jan 12, 2014

We had an excellent experience buying a pre-owned Lexus. The staff had great personalities and were very knowledgeable. The advertised price much more competitive than other dealerships. This dealership was recommended by a close friend and I am very happy I took his advice.

SheilaT24

Jan 10, 2014

I had an unforeseen and a very significant problem with the used Infiniti that I purchased from the dealership. Fortunately, this story has a happy ending. As soon as the problem was understood, Wayne Gross stepped into action by flatbedding me a new Lexus loaner and taking back the Inifiniti. No questions asked. Lexus of Edison next worked with me to amicably resolve the situation by agreeing to change out the car for a nearly new certified preowned Lexus in a fair transaction.The process took some time while we found the right vehicle and agreed on an equitable solution. However, during the entire time I was in a new loaner Lexus and I was in regular phone and email communication with Paul Conway who worked with me to resolve the matter. Additionally, my salesperson Jason Toth remained involved until the keys to the certified preowned Lexus I had chosen were in my hands and even after with follow up calls to make sure I liked my new ride. What initially began as a very stressful and difficult situation was handled and resolved by Lexus of Edison as best as could be hoped and I am a satisfied customer who can recommend the dealership to other potential buyers.

hoangc

Dec 4, 2013

Robert Bruno was exceptional in helping us trading in our 2012 RX 350 for the new 2014 RX 350. He was courteous, sincere, and professional in every way. He took his time and explained all the information that we needed to know throughout the whole process. We had a positive experience and would love to do business with him again.

award2010

Nov 29, 2013

We purchased a 2012 Certified Pre Owned Lexus RX350 from Lexus of Edison in September 2013. Brian Hennelly was our salesperson. We arrived from over an hour away late one very busy Saturday night, waited an hour and was assigned Brian. Brian worked with us to find a gently used CPO RX. From the beginning we found Brian to be pleasant, patient, fair and honest. For example, one vehicle had a crack in the windshield that I missed. Brian proactively pointed this out. Brian helped us find a great vehicle, and we closed the deal that evening, around midnight. Though Brian was new, we found him to be very knowledgeable and provided great customer service. Our vehicle needed some followup repairs and we opted to add remote start, so the vehicle needed to be in the shop a few days. Brian offered to bring the vehicle down to our home a week later. He did so and spent time with me to show me how to operate the vehicle. We visited several Lexus dealerships in the area prior to Lexus at Edison and found the dealership to be the best in the area. We would purchase from Lexus of Edison and with Brian again!

D. Patel & B. Shetty.

Nov 21, 2013

I have always driven and admired BMW, Benz, Audi etc. I never thought I would consider a Lexus but after meeting with Lexus of Edison true sales professionals, I changed my brand loyalty & went from German cars to my beautiful CT200H. I am happy to be green also happy saving green in my pocket and don't miss my stops at fuel one and once again all because of Lexus of Edison.

Love_my_Lexus

Nov 19, 2013

I am not a fan of car shopping and always worried how a car selling shark will treat a tiny fish like my self. My experience with Lexus of Edison is AMAZING!!! From the minute I walked in to the time I drove off with my brand new but used Lexus, was nothing short of fantastic. My sales person Yury was such a pleasure to deal with. I highly recommend this dealership and will be sending my friends and family, GREAT JOB LEXUS OF EDISON, keep up the great work!!!!

very satisfied and happy customer

Nov 19, 2013

I can't afford to buy a shinny new Lexus but somehow found courage to stop in this immaculate dealership which to me is once in a lifetime type of experience. Without any hassles I was able to buy my dream car. I was treated just as well as if I was spending big bucks and I can't thank Justin enough for making it possible for me. I even get a free carwash and these nice folks feed me free lunch and free coffee while my car is being pampered. I had an issue with my car buy Wayne Gross in service went way over and beyond to help me correct this issue and won my heart forever.

reeree123

Nov 19, 2013

My experience with Lexus of Edison was a very pleasant one. My sales associate Robert Lurie was very knowledgeable and patient. He answered all of my questions and concerns. On the day i would be picking up my new car, he stated to me he would be out of town so he introduced me to Nick Peresunko who would be assisting me on that day. Nick was a pleasure to work with. He explained the many features of the car in great detail. He made this purchase a great experience. I would highly recommend this Lexus dealership.

a customer

Nov 17, 2013

The Lexus Edison has given me the WORST CUSTOMER SERVICE experience ever. The salesman who was in charge of me was untrustworthy ,unprofessional ,money hungry. Few days after my purchase, I had to go back to this dealership because I needed to point out about a mechanical problem which he's never explained me before purchasing. Ok,I admit that shame on me for not purchasing a warranty but the worst thing is that he throw me some DISCRIMINATORY and ABUSIVE words. I totally regret purchasing a vehicle from them, and I encourage others to AVOID it as well.

orestua23

Nov 1, 2013

This was my second time working with Nick Peresunko! I knew without a doubt that he will do the best he can for me to buy a car of my choice. Everything went smooth as always. He worked hard with Jason Hiraiwa to approve me fro finance. There were no problems and no waiting, everything was done fast and I picked up my vehicle right away! ONCE AGAIN NICK DELIVERS! i recommend him to everyone who have had troubles financing! Great experience & hassle free! I'll definitely be back!

cdcolleend

Oct 30, 2013

We passed a few Lexus dealers on our trip to Lexus of Edison and we are very glad we did. Yury Epelman was our salesperson. He was a pleasure to deal with, patiently answering all of our questions candidly. He even mapped out a nice route for the test drive, allowing us to experience the vehicle's performance in varying road conditions. Yury stayed with us right through delivery of our CPO vehicle, taking the time to show us all of the vehicle's features. Daniel Mercado very efficiently handled the transaction. He too was very pleasant and cordial, taking time to explain the various options available without pressure. Ed Cappiello called us a few days after the sale to check and make sure everything was to our satisfaction. He also reminded us that his business card was in the folder with the owner's manuals in the glove box, just in case we had any questions or concerns. Ed also coordinated a follow up service visit with service advisor Donna Coleman. The service trip was very efficient as Donna continued the Lexus of Edison pattern of courteous and efficient service. All in all, as first time Lexus customers, our experience at Lexus of Edison was very positive. We recommend this dealership without hesitation.

nothnx

Oct 25, 2013

I came in to make an offer on a Pre-Owned Lexus ES350 - the Sales Manager, Robert, obviously thought my offer was too low so as soon as he sat with me he began to show me on a piece of paper which he printed out prior to sitting with me, a list of 50 similar cars that are on sale in the area and showed that the car I wanted was priced the lowest (I pointed out that the car I want also had the highest mileage, therefore the lower price point). I said that the car I was interested in also said "Certified Pre Owned" on their website, but when I got to the showroom, the car was no longer "certified". Then Robert started to get agitated with me and told me that he wasn't going to have this car looked at "tomorrow morning" when paid customers would be at the garage. Alluding that I wasn't a paying customer and that the red alert lights in the Lexus I was interested in were not a big issue; but I should still buy the car "tonight". Talk about typical used car salesman-like demeanor. I felt my interaction with this man was abrasive, and he is very aggressive. Be prepared when you go in this place to be pushed around by their Sales Manager, Robert. This was not the experience I went in there for and I never expected this treatment from a Lexus dealership - especially not their Sales Manager. This man does not like women who actually are smart and know what they are talking about. I still would have negotiated with him further but his disrespectful style and intimidation tactics completely turned me off. Classy women, beware.

Samueli78

Oct 22, 2013

Purchased a CPO Lexus RX from Nick. Great sales experience, fair price and great car. Nick is a pleasure to deal with. He is straightforward, honest and funny. He led us through the whole process and stayed with us until we drove away in the new car. He is very knowledgeable about the cars and every aspect of the purchase/financing process. He does his work with a lot of enthusiasm and provides a excellent customer service. I would love to buy another car from Nick and would recommend this dealership.

roman73att

Sep 27, 2013

I had a fantastic experience with my sale assiststant, Nick Peresunko. He made the entire experience fun and pleasant. He really made me feel very comfortable and made my first lease experience a breeze. He was also very knowledgable and I felt I was getting a fair deal, especially being a woman. I would recommend him to anyone. He really knows what he is doing. Excellent service. I also felt that Daniel Mercado and Jason Hiralwa were both also very helpful with understanding the financial aspect of my lease. They explained the financial information in simple terms and easy to understand. I really felt comfortable with them and had a wonderful experience. Michelle Roman

rohitrathi

Sep 22, 2013

Nick is not only a great sales man but also a superb professional. It just took me 1 hour to decide which car I wanted and before going to him I had been to multiple dealers but hadn't been convinced on buying a car.Also the ratings he has in dealer rater speaks for himself quite a bit. I have a small kid and Nick made sure to keep the paperwork going as quick as possible and entertaining my kid too. The perception I had of dealers has significantly changed. Great Job Nick and good luck!

ramana25

Sep 20, 2013

I had an excellent experience dealing with Zahid Syed. He helped us get an awesome deal on a Lexus RX 350. He was also one of the nicest sales consultants we've come across during our long car search. He totally made the car leasing process more comfortable and less stressful for us. He took the time to answer many questions, as well as listen patiently to what our needs were (which most sales consultants don't do). The dealership has a nice lounge with Direct TV and free drinks....it kept our kids occupied during most of the time we were there. The front desk women was also very friendly and helpful during the 2 different times we were at the dealership. We would definitely do business with Zahid again.

bmscott125

Sep 12, 2013

My husband and I had an excellent experience dealing with Brian Hennelly. He helped us get an awesome deal on a used Murano. He was also one of the nicest sales consultants we've come across during our long car search. He totally made the car buying process more comfortable and less stressful for us. He took the time to answer many questions, as well as listen patiently to what our needs were (which most sales consultants don't do). The dealership has a nice lounge with with Direct TV and free drinks....it kept our toddler occupied during most of the time we were there. The front desk women was also very friendly and helpful during the 2 different times we were at the dealership. We would definitely do business with Brian again.

craigmose

Sep 2, 2013

Nick and Paul were awesome. They made the sales process of my CPO Lexus very easy. They answered all my questions with a smile. I will recommend Lexus of Edison to anyone.

Fred

Sep 1, 2013

Service with a smile--I have used other Lexus dealers in the area for service but this was by far the best experience I have had. The initial greeting while pulling my car in was awesome, friendly and professional. I will be back!

Happy Customer

Aug 30, 2013

I had a great experience at Lexus Of Edison--I have been buying cars for over 20 years and never had the great treatment I received last week. I dealt with Anna the manager and Dale Johnson--keep up the great work!!!!

HappyLexusCustomer

Aug 30, 2013

Just recently purchased my 3rd car from Lexus of Edison, always a pleasure doing business with them. Highly recommend talking to Chris Young in the internet sales department - very professional and honest, I always send my family/friends to him. Thanks Chris!

tman

Aug 30, 2013

What a joke i called about a M-45 that i was interested in buying and spoke to a salesman Chris young. I asked him would he physically look at the condition of the car cause i was in another state. He agreed and never called me back. I'm in the business of selling merchandise myself at my job this would never fly. NO RETURN CALLS, NO RETURN EMAIL. I'll let others know of my negative experince as well.

tobeena

Aug 27, 2013

Is Great Experian and we recommend anthur people too. Is best price i have thank you very much and see you again next year.t

harish

Aug 19, 2013

I had looked up for a 2011 RX 350 with Nav and was planning to buy it. I had contacted the dealership and we agreed on a price of 31500. I drove from VA to take a look at the vehice but it didnt have the NAV. The dealership had mentioned that there was a mistake in the description that they had provided. They provided with another vehice with a similar configuration with NAV and insisted that I pay 3000 more than the agreed price. Though it was a mistake from their side, I extended myself to pay $1500 more than the agreed price to get the vehice but they were not even interested to make an offer. They were suggesting me to extend myself a $1000 more and that would not be a big deal in the monthly payments that I am going to make but they were not ready to come down when they are running such a big business and they are the ones who had advertized in the wrong way. I really didnt have the need to drive from VA to NJ if I had know the price earlier. I had to waste my whole day and it's been a waste of money and time. They have vehicles listed for 33260 for the same exact configuration but they were not ready to offer me for 33000 with all this crap. I wouldnt suggest this dealership to anyone.

MURPHY1

Aug 18, 2013

I purchased a new 2014 Lexus IS from Lexus of Edison. My experience was a memorable one to say the least. I was fortunate enough to be introduced to Sales Representative Mr. Steven Tong. Steven was extremely helpful during the entire process, from taking me for a test drive in the new IS to physically showing me all different models that the dealership had to offer so that I could make the best decision possible without having any regrets. Steven's knowledge and kindness helped make my decision a easy one. Steven, Mrs. Anna Samejo, the manager at Lexus of Edison, and myself were able to sit and come together on a fair deal for my trade and new car purchase. I am truly thankful for everything that this dealership was able to for me and my family.

tlschristie

Aug 13, 2013

Couldn't have asked for a better experience. I was in the dealership for four hours and didn't have a single complaint. These guys made my experience very enjoyable, which helped the time pass. I saw the car that I'd been searching for on the website and Nick was my sales person. Before visiting the actual dealership, Nick and I'd spoken over the phone for over a week. He really let me know and feel that he was there to answer any questions I may've had. Nick did all that he could to help expedite my purchase while making me feel comfortable. He was very funny, personable and honest. Really appreciate that. Zahid was really nice when he went on the test drive with me and patient while he taught me all the features of the car. Daniel helped me and really explained what my next steps should be and what I should be expecting in the near future. He gave a lot of great information without being boring. Overall, these guys really made me feel like they had my best interest at heart and I would definitely recommend that Lexus of Edison be the dealership you buy your next car from.

orestua23

Aug 3, 2013

Great place to buy your next lexus! Great customer service! Ask for Nick, the guy will make your car purchase experience fast, easy and enjoyable!!!!!!!!!!!!!

HunterLeeClarke

Jul 27, 2013

My experience with Lexus of Edison was incredible. I went there because of a car I saw online. We scheduled a test drive with Nick and came in and was immediately placed in the car. We began the test drive and were told everything that we could have wanted to know about the vehicle. After the test drive we sat down at Nick's desk and hoped to reduce the price a few hundred dollars. He talked to his sales manager and was able to get the price down to a very reasonable settlement and offered to fix any problems with the car. The next day the car was in my possession and I was able to drive it off the lot. I had been searching for a car for awhile and had been unsuccessful with other sales consultants but at Lexus of Edison I was not forced into a car I did not want and was not pushed into making a purchase. The whole process was efficient and comfortable thanks to the help of Nick as well as Paul. I highly recommend this dealership to anyone especially if they live in the central jersey area.

bharat6839

Jul 21, 2013

Robert Bruno and Anna Samejo are both very well informed and treated us with utmost courtesy and respect, answered any and all questions I asked.

amsalomon

Jul 19, 2013

I purchased my car July 4th weekend. I had a very pleasant experience in leasing a Lexus RX 350. It was my first car lease and Nick Peresunko was absolutely excellent! He walked me through all the details and answered all my questions. I feel comfortable to approach him in the future.I also transacted with Jason Hiraiwa, the finance person. He was also pleasant, however, I believe that he did bring up an issue several hours into the agreement that I felt should have been addressed earlier. He made an acceptable solution or I would have walked away from the entire deal. I will strongly recommend this dealership to friends and family in the future.

BrandonWinship

Jul 18, 2013

I had a great experience buying my IS 250 from Lexus of Edison. This was my first car from them and won't be the last. Nice atmosphere - they made an effort to serve the customer and not just make a sale. They put a lot of work into preparing the car and taking me for a tour of the facility. I respect men who take pride in their work, and these are such people. Nick Peresunko is an awesome sales rep - very friendly, smart, down-to-earth guy, and knows how to make the customer comfortable with their purchase.5 stars for sure

knaveguy

Jul 16, 2013

I walked in initially to have a look at used inventory after checking some cars online on website. I shortlisted few but was open for recommendation from sales rep. I got recommendation about Punnet and I found the reason stands valid on meeting and dealing with this representative. I am fond of professionalism in dealings and seek for fair deal everywhere I deal.I am smart shopper thus do my homework before putting an offer on table. This guy beat all records I have on my past Car purchases and shows utmost dedication to show me various models and cars from inventory and also helped to make it work. Explained me all the numbers and advantages over other deals and helped me with my paper work and offer. Without resistance and hesitation I would recommend this dealership as well as Puneet to all my friends and family ,which I already did to 2 friends of mine. Guys, Keep up the good job and yes, I will be visiting again for future purchases. Thanks!

scottyob4

Jul 15, 2013

Nick, knows cars and is helpful in every way. Worked hard to get me best price. Took the time to explain all the details of the car.

Lexus RX350

Jul 8, 2013

Recently i purchased a Lexus Rx 350 fully loaded about a month ago. One week later, I began to experience problems with the car. The car began reversing while driving (i stopped at a signal and when i took my legs of the brake the car started rolling backwards slowly), there was a traction issue, and all the lights came on on the dashboard. We assumed it was a computer problem, but that was not the case. Plus it felt weird when i was driving the car. We dropped the car off to the dealer 3 days later explaining to them what the problem was. We did not receive a phone call back for four days; therefore, we called them. After numerous calls trying to reach them, the Lexus dealership finally picked up. They told us there was a transmission problem with the car and that the new part would be delivered in about a week. At this point, I was very frustrated. The dealership gave me a loner car, which was not up to par compared to the car I originally purchased. Weeks passed, and I did not hear from the dealership. Four weeks passed, and I gave them a call asking what the update was on the car. I asked for a new car or reduced payments, and the dealership has been avoiding and postponing the issue each time. As of today, I have not reveived any compensation for the problems, and I have not received the car I originally purchased fixed. The Lexus dealership has given me the worst customer service experience I have ever dealt with. I regret purchasing a vehicle from this business, and I encourage others to avoid it as well.

blessthefall33

Jul 8, 2013

I came into the dealership with my aunt to help her pick up her new car. Both Zahid and Daniel were very friendly and kind. They went through the details of the new car and all of the financial stuff needed. They helped my aunt pick extra services based on her needs and how she drives. They had a lot of patience and were just great. I hope my future car-buying experiences will be like that. Daniel especially was great in advising my aunt about financing her car through credit unions and was looking out for the well-being of her, and not just looking out for himself. Great place.

loisp

Jul 7, 2013

Great experience they were very professional, helpful and accessible to me at all times during my car buying process. Everyone went over and above to work with me ensuring that I was 100% satisfied with the deal and purchase of Mercedes Benzes ML 350. Special thanks go out to Essam Ghal, Robert Lurie, Daniel Mercado and Paul Conway who were knowledgeable in all aspects of the transaction. Your help was much appreciated.I would definitely refer my family and friends to visit Lexus of Edison dealership when they are in the market to purchase their next car.

smallipattu

Jul 7, 2013

Recently i purchased a Lexus Rx 350 fully loaded about a month ago. One week later, I began to experience problems with the car. The car began reversing while driving (i stopped at a signal and when i took my legs of the brake the car started rolling backwards slowly), there was a traction issue, and all the lights came on on the dashboard. We assumed it was a computer problem, but that was not the case. Plus it felt weird when i was driving the car. We dropped the car off to the dealer 3 days later explaining to them what the problem was. We did not receive a phone call back for four days; therefore, we called them. After numerous calls trying to reach them, the Lexus dealership finally picked up. They told us there was a transmission problem with the car and that the new part would be delivered in about a week. At this point, I was very frustrated. The dealership gave me a loner car, which was not up to par compared to the car I originally purchased. Weeks passed, and I did not hear from the dealership. Four weeks passed, and I gave them a call asking what the update was on the car. I asked for a new car or reduced payments, and the dealership has been avoiding and postponing the issue each time. As of today, I have not reveived any compensation for the problems, and I have not received the car I originally purchased fixed. The Lexus dealership has given me the worst customer service experience I have ever dealt with. I regret purchasing a vehicle from this business, and I encourage others to avoid it as well.

joerija

Jun 30, 2013

I have bought many cars in my lifetime, and this has been the best experience EVER! Prior to visiting Lexus of Edison, I visited three other dealerships with the intention of buying a car. I left all three of those dealerships very disappointed. I found them to be arrogant and everything seemed only about them rather than me, the customer. While searching on the Internet I found a car that seemed to be what I was looking for. I asked a question and Nick called me back, answered my question and we made an appointment for the next morning. Nick and Lexus of Edison was a refreshing experience. My expectations were greatly exceeded. We came to an agreement quickly, because they were willing to negotiate without the half day ordeal. Their sales culture is one I appreciate. I even met the mysterious man behind the curtain (the manager with approval authority). I was made to feel as if I was a very important customer. I was able to negotiate a price and complete the transaction and get on my way home in less than 2 hours. My experience with Nick and Lexus of Edison was head and shoulders above that of other dealers I have visited. I have found the after purchase experience has also been superb. This dealership has my strongest possible recommendation. Well worth the longer drive. When it comes time for another car, my first stop will be this dealer.

MichaelAvaltroni

Jun 30, 2013

I went in to the dealership in very informal "browsing" mode, looking for the Lexus CT Hybrid. Quickly I realized that the car would be too small to fit my needs and was prepared to depart the dealership. An hour later, I had made a terrific deal on a Lexus ES 350, and got everything I was looking for. Yury was accommodating, helpful, thorough and took care of everything necessary in an efficient amount of time. The dealership was pristine, service department impressive and the car was delivered in outstanding condition. I would highly recommend Lexus of Edison and Yury Epelman as a salesperson.

glmeltzer

Jun 24, 2013

This was probably our most enjoyable auto purchasing experience. The sales staff was not overly aggressive, Nick was patient with us in wanting to test drive several models and was knowledgeable about each of them. When we were looking for a specific color Anna stepped in to assist us and went to great lengths to meet our needs. In the end we made a deal on a car on the lot that met and even exceeded our expectations. The pricing and financing was better than we expected with end of lease options we didn't expect.I would highly recommend this dealership for their expertise, pricing and follow-up.

dmitryinc

Jun 21, 2013

The receptionist greeted me very nicely and professionally . Then Nick the salesman made my experience very smooth and efficient , very friendly , knowledgable and curtious , very good experience overall

LisaGiandomenico

Jun 21, 2013

I worked with Chris in the internet Department. He was extreamley helpfull in my vehicle purchase. I love my vehicle and if it was not for Chris working so hard, I do not think I would have gotten the Jeep I am driving today. My daughter will bedriving soon and we will beback to dael with Chris. Thank again Chris. I look forward to saying hello when I come to my first service appt.

vgiunta

Jun 16, 2013

nick Peresunko is a very profession sales guy low stress sales experience very helpful. Always asking what more he can do to help out thank you

ACVC

Jun 4, 2013

Things went pretty smooth and fast at this dealership. Anna Samejo was awesome and she was ready to make a deal. Nick Peresunko was patient with us in answering all of our mundane questions. Daniel Mercado went through all the financing details succinctly. All in all it was a very pleasant experience and I will definitely let all my friends know about this dealership!!!

mehwish

Jun 4, 2013

Nick was very helpful and went over all our options. He did exactly what we wanted and the dealership was very professional. This is our second buy from this dealership.

lexus250c

May 23, 2013

Thank you so much for the GREAT CUSTOMER SERVICE ! They help me a lot! ESPECIALLY TO SERVICE MANAGER RAY MALDONADO AND SERVICE CONSULTANT PETE PEREZ ! Im HIGTLY RECOMMENDED THAT DEALER SHIP LEXUS OF EDISON! Here my little story :In March 2013 I bought my car Certified Pre-Owned Lexus 250c in Florida ,North Miami Lexus dealership( located at 14100 Biscayne Blvd,No.Miami Fl 33181). Had not pleasant experience . Car had some little damages : a lot of scratches around the car ,driver's seat leather had begun tearing ,seat belts was dirty, paint of the rims was coming off ,my still BIG issue is the GPS a little computer screen the protected film/layer is half way gone !!! No. Miami dealership had almost 3 weeks to fix this damages before we piked up our car .They only did rims! I was very disappointed when I saw my car. Had contacted to them and got very unprofessional explanation ,some of the technician didn't do a good job! Who is responsibility to check the car BEFORE if the job is done ???? ...This is a convertible car! I love it! Unfortunately, i cant use all my options especially my GPS ,AUDIO,MAKE A PHONE CALLS ...etc When the top is down in a sunny , bright day the screen is completely dark !!! No. Miami neglected to FIX the screen !!! They told me ,probably i did something! means i used some chemicals and swiped special film from the screen ! Now i have to pay from my packed to fix that terrible damage from the previous owner!!! Im a valid costumer ! Never ,never had that kind of experience with any Hight Luxury CARS Brands (MERCEDES, ACURA,LEXUS( Bridgwater,Nj dealership)). I already contacted to corporate office of Lexus 1.800.255.3987, will contact to owner of No. Miami Mr.CRAIG ZINN ..Will see what they can do for me! My advise to all of you !!! Check everything before you make a final payment !!! PS: If somebody had the similar experience i would very appreciated to give me some ideas what to do .you can leave as a feed back the same page . Im sure it will be a great information for all buyers! Thank you.

tovu228

May 16, 2013

I don't normally write reviews unless it's a bad experience; however, this has been the best experience I've ever had buying a car. I decided to purchase a used LS this week mainly because of the incredible service I received here. From top to bottom I was given extraordinary service and treatment from this dealership, and especially from my salesman Nick Peresunko. Im an out of state car buyer and flew 1200 miles to see the car. Some of things they provided me were a loaner car, pick up and drop off service to the airport, assistance with car transport, and even lunch. By far the most hassle free and informative experience I've ever had. Showed me every feature on the vehicle, and did not pressure me at all. The negotiation was fast and fair. I would definitely recommend this dealership and Nick Peresunko to anyone who's thinking about buying a car. Thank you Lexus of Edison and Nick for all your time, help, and effort with getting my vehicle.

kc47golf

May 1, 2013

Robert was extremely professional and responsive- handled all aspects of the process smoothly, making for a very positive transaction. Great job by all. Would definitely recommend this dealership to others.

apko

Apr 30, 2013

My experience buying a car was a process since this was my first time making a large purchase. It worked out being straightforward and nothing less than perfect! I had only to go to one dealership and the experience was phenomenol. Nick was my salesperson and I may have not have been able to purchase this car at this time if he did not work it out for me the way he did since my car was rare. I did much research, online comparisons, and phone calls before actually visiting any dealership. This dealership had that exact car and it had more than I asked for with all the latest features that make it a pleasure and convenience to drive (in addition to looking nice). I ended up purchasing this vehicle, and the only reason why I was able to claim it before anyone else was because Nick found it while perusing the lot and called me promptly. He did a great job following up with me in order to ensure that I would not lose out on this amazing deal. He advised financing options and gave me time until I could find one that worked best with the best rate. In the end, the dealership gave the best rate. Nick was also very thoughtful to introduce me to other staff. Everyone there was so polite and helpful. Im so glad I got Nick as my salesman because I would definitely go back to him the next time I purchase a vehicle. I have to say that because I did all that research, I came in pressed with so many questions. Nick was very knowledgeable, attentive, and did everything with alacrity.

silver2me

Apr 30, 2013

Nick was awesome. Very professional and funny. He was very knowledgable and patient during my car buying experience. He went the extra mile to ensure that I got the car I wanted. I was impressed with the overall car buying experience and customer service at Lexus of Edison. The management team was very helpful and professional.

RayF

Apr 27, 2013

I had been looking for a used porsche 911 carrera cabriolet and learned that in order to have the peace of mind you hope for when buying a used porsche, buy it from a porsche dealer or a luxury nameplate dealer. Lexus of Edison met this criteria and could not have been more accommodating. My initial contact was with Nick. He was charming, delightful to work with, empathetic, patient and diligent. He possessed characteristics that unfortunately are not typical of every car buying experience. My experience was totally stress free. My initial offer to purchase which I felt was reasonable was accepted and we were off to the races. He was proud to be a part of the Penske automotive group. He was proud of his dealership and took me on a tour that included showing my wife and I the second floor showroom that had a capacity of 150 cars. He also told me that the Penske organization put the customer first and that employees had to park in a remote location and be shuttled in so customers could park at the dealership. What a novel idea! When I picked up the car, I was introduced to the after sale sales person who was helpful and suggested I buy a LoJack system. I agreed but since I lived 75 miles away, it would be a challenge to return for the installation. Again being customer centered, they installed it while I waited on a Saturday morning no less. Unbelievable, is it any wonder that the auto manufacturers want Penske to represent them. With 243 dealerships nationwide, they are a juggernaut doing everything right. I would recommend this dealership and NICK, to anyone looking to have a pleasant buying experience.

Rayf

Apr 27, 2013

I had been looking for a used porsche 911 carrera cabriolet for awhile. What I learned in my search is that to avoid post purchase dissonance, the best bet is to buy from a porsche dealer or a luxury nameplate dealer. Lexus of Edison being part of the Penske automotive group met my criteria. I found my car through cars.com and shot off a query to the dealer. Nick responded immediately and was accommodating and attentive. Since I was from out of state, I did not set up an appointment, and told Nick that I would drop,in when I could. When I dropped in unexpectedly, Nick was happy to see me and immediately worked with me. We test drove the car and then struck a deal. My first offer was accepted and I was delighted. During our exchange, it was obvious that Nick is proud of his profession, his dealership and the Penske organization. He was anxious to show my wife and I the second floor showroom which housed 150 cars, and to share the fact that the customer comes first. All employees park in a remote area and are shuttled to the dealership so the customer can park on site. What a novel idea! This transaction was totally stress free and as pleasurable as an experience of this type can be. Nick was helpful and became my advocate. Since I was from out of state, he helped me to get my PA plates within a week and also helped to arrange for a LoJack system to be installed while I waited when I picked up my car on a Saturday morning. I heartily recommend Nick, Lexus of Edison, and the Penske group, collectively they are a fine tuned organization that is customer centered and focused on customer satisfaction. It is no wonder that the major car manufactures have entrusted their retail business to the Penske group that now boasts a remarkable network of 243 dealerships nationwide. Well done Nick and the Penske organization. When considering your next vehicle purchase, visit a Penske site near you.

AndrewChen

Apr 23, 2013

We did our research on SUVs before making the decision to go with the Lexus RX350, but had little experience in choosing a dealership near us. After calling and visiting many other dealerships, we happened to call upon Steven Tong at the Edision dealership. Steven was polite and straight forward. He is very sincere with helping us and did not try to push us into buying or giving us the cold shoulder like some of the other dealerships.After my initial call with Steven, he politely agreed to allow me to shop around some more before making any decisions on a dealership. I chose to call him back after receiving another offer and he told me to double check on some universal Lexus promotions given to all, sure enough, they were. After that, Steven didn't just match the offer, but gave us a much better price! We were blown away by his fairness in this situation. He then proceeded to attend to our every, and many, questions and concerns. We struck down an amazing deal and took the Lexus off the lot that day!This was such a great experience for me. I would defiantly recommend this dealership and Steven for anyone looking to buy Lexus.

gmdowling13

Apr 22, 2013

While looking to purchase a Lexus ES 350 I visited several dealerships in the area but found my dealer of choice at Lexus of Edison. Upon entering Lexus of Edison I was greeted in an amiable manner and assigned to Nick Peresunko as my sales consultant. Nick was extremely pleasant, accommodating, highly professional, patient and knowledgeable while assisting me in finding a vehicle, understanding its functions and operation, arranging service and attending to all my needs and questions. To insure my satisfaction he exhibited sincere client interest and efficient follow-up skills. Dealing with him was a pleasure. Nick's manager ( I believe her name was Anna ) quoted me a competitive price without "games playing" and secured the deal. Daniel Mercado expedited financial matters and advised regarding protective packages in an effective manner. Overall my experience with Lexus of Edison was outstanding and I would highly recommend this dealership to my friends as it was recommended to me.

spppsp

Apr 16, 2013

The sales service was very good, patient in answering our questions, answering our requirements.We were really satisfied with the sales and customer service provided.

mentor1

Apr 13, 2013

You guys are great !! Did a beautiful job guiding me through my 4th Lexus 350RX lease. I would go nowhere else because you work with the client like no other. Thanks once again, for a wonderful experience. Essam, you in particular, did an outstanding job !Gailann Cioffi

modaman369

Mar 31, 2013

I currently drive a Subaru and I was looking for something a bit more luxurious. I came to Lexus of Edison to browse through the available cars. Zahid helped me and he showed me the current models available. I fell in love with the is350. Zahid was very informative and professional. He didn't pressure or solicit me like other dealers I've visited. He wanted me to make the right purchase. We both mutually agreed that it was best for me to pay off and sell my car. I will DEFINITELY be back to purchase my new favorite car and I would love for Zahid to help me again. Thanks.

nads14

Mar 31, 2013

My husband and I are very pleased with the exceptional customer service we received from our salesman Zahid Syed and very proud of being owners of a new Lexus. I highly recommend Zahid if your looking for someone with good knowledge of cars, understanding, and professional.

rcsnj1

Mar 29, 2013

I can not say enough about both my new car and the treatment I received at Lexus with Zahid Syed... Treated both my wife and myself with the upmost care and class..... Explained everything about the car that helped me overall..... My next car will be in the Fall and I am lokking forward to dealing with Zahid...... Richie Stumpf

Runner2512

Mar 29, 2013

My very first experience at Lexus of Edison was exceptional. I met with Chris Young, my salesman, and described the type of vehicle and price bracket I was looking for. He knew exactly what vehicles Lexus of Edison had on the lot and in addition showed me some cars online in case I didn't find what I was looking for. He walked me thoroughly through the lot, we went from car to car, and he was very patient and kind. He allowed me test drive as many cars as I needed and wasn't pushy!! I have met pushy salesmen and I've never purchased from them. I found my car, the IS 250. He also listened closely to my monthly payment requirements. Long story short, two years later I'm still driving my car and whenever I need assistance with the vehicle I will call Mr. Chris Young and he continues to help me. I can leave him a voicemail and he will reply promptly. This is a frontline employee and a great performer. Thank you Mr. Young for all your help.

Margarita0373

Mar 27, 2013

Excellent customer service . I would highly recommend Nick Peresunko. He was very responsive to my needs, ansvered every question I had. Communication was very good. I was happy with the service.

One Happy Costumer

Mar 23, 2013

I leased a Lexus ES from Dale Johnson. I wasn't sure I wanted a Lexus, I'm normally a Benz person, Dale was so confidant I would prefer the Lexus so I trusted him. This has been my favorite car. I will only buy Lexus for now on and will only buy them from Dale Johnson, a consummate professional.

rodney44

Mar 21, 2013

My husband and I had a very good experience buying our new lexus at Lexus of Edison. The staff was very accommodating and worked with our price range. They were very professional and I would recommend my friends and family to go to that dealership

dukevlada

Mar 17, 2013

Zahid Syed and Daniel went above and beyond with their service. We came in to simply test drive some vehicles before we made our final decision. We still had 3 weeks left on our old lease, but the dealers were very persuasive, and they showed us our perfect car. They were very professional and we are very happy with our new Lexus. We are also grateful that the whole process was simple and enjoyable.

PurviPatel

Mar 17, 2013

My experience of buying a car at Lexus of Edison has been great. My salesman Zahid Syed had given excellent service. Throughout entire process he was very professional and informative. I am very happy buying a car at Lexus of Edison and service provided by Zahid Syed. I would highly recommend my salesman to all.

yurka

Mar 17, 2013

Great place if youre looking to get a good car for a fair price, staff is very nice and helpful, would strongly recommend this dealership.

Roberto Neves

Mar 16, 2013

I was extremely pleased with the service that I was given, It felt like I was family amongst total strangers. While purchasing an automobile is normally a hectic process, I was very please with the service that I recieved. Paul was excellent at making sure the deal was put together and Bill was an absolute gentleman and made sure everything on my list was answered, in fact when I returned the next day with my small list of concerns Bill personally went out, acessed the issues and insured that everything would be taken care of on Monday. But most of all Zahid Syed was the most patient, understanding and compassionate car salesman that I have ever had the pleasure of dealing with and was instrumental at putting together a fantanstic deal from the first phone call to recieving the keys and driving away with my new certified pre owned Lexus vehicle. He calmly went to bat for me with the big guys and made it happen. I would totally recommend Lexus of Edison to my friends and family. If fact my wife's next vehicle will definitely be purchased from Lexus of Edison and of course Zahid Syed will be our go to guy. Sincerly Roberto Neves

OlegYavorsky

Mar 12, 2013

Very good experience, because its been done by professional and knowledgeable sales person Nick.Will recommend to any of my friends.

ajamroz

Mar 10, 2013

I stopped by Lexus of Edison to take the IS250 for a drive and get some prices for leasing deals. Nick Peresunko was the sales person taking care of me. He was polite, honest, helpful, respectful, and made my experience at Lexus a very pleasant one. I ended up bringing the car home the same day. I would highly recommend this dealership to others and make sure that Nick Peresunko is their sales person.

whitebread44

Mar 10, 2013

Puneet Kapoor was, as before, attentive to my every need and question regarding my new vehicle. He worked out a nice lease for me and explained all of the updated features of the RX-350 before I left, even outside in the dark. He took care of my plates, assisted with my insurance update and exhibited the professionalism one would expect from a luxury vehicle brand sales rep.

peak

Mar 8, 2013

I normally do not write this stuff down but I will make an exception to the rule for these people.I thought the service was outstanding and the profesionalism was off the hook. when I upgrade my lexus in 3 yeras I plan on going no where else but Lexus of Edison.

tpowell49

Mar 6, 2013

Amazing service. An experience of a lifetime. From the moment i arrived at the dealership everyone was very professional and polite. The focus was on quality service. You walk away feeling a sense of accojplishment

branlylopez

Mar 5, 2013

Thank you for your attention. Dale is a very admirable person. We are very satisfied with our purchase and him helping us choose the best car fit for us. I recommend him.- Yasmin Suero & Branly Lopez

Melodie

Mar 4, 2013

I purchased my IS250 in the fall of 2012. I found my IS250 on line and called your dealership to inquire about it. I was extremely fortunate to be connected to Dale Johnson when I called. He was incredibly professional, easy to work with, and very accomodating. My purchase was very smooth and I will definitely call Dale when I purchase my next Lexus.

AkhilendraTomar

Mar 4, 2013

My car buying experience with Dale Johnson was fantastic and I will definetly go there again . He was very friendly and had a great car buying experience

AureoNieves

Mar 4, 2013

I had a very positive buying experience at Lexus of Edison and my salesman Dale Johnson provided excellent service throughout the entire process. Dale went over and beyond my expectations, was very knowledgable with all Lexus products and provided a thorough explanation of the car and its features. He returned all phone calls promptly and this contributed greatly to my positive buying experience. He even introduced me to the sales manager and gave me a few minutes alone with him to work some out minor details. In all, I highly recommend Dale Johnson and the Lexus of Edison dealership. Thank you Dale!

youhana27

Mar 4, 2013

Just purchased my used clk 350 cabrio. My salesman was Nick Peresunko. Nick was very professional, well prepared, he went the extra mile . It was very pleasent experience.. Thanks Nick

lexusdlavelle

Mar 2, 2013

I have purchased several Lexus vehicles over the past decade. Each and every time, the new car purchase has been a pleasant experience. Anna and Steven are very professional and allowed us to make our decision based upon price, and most importantly based upon service and professionalism of the dealership. Many thanks.

rnyman

Mar 1, 2013

Glenn Sussman--I cannot thank you enough for all of your help and patience in working with us to acquire our new 2013 Lexus ES-350. This was the best car buying experience I have ever had, no pressure and very friendly. This was our first purchase using the internet and we where extremely satisfied with your professional and honest opinion and results. Negotiating our deal via the internet was easy, less time consuming,elimiated the need to seach out dealerships with our specific vehicle requirements and produced the best price. I would highly recommend Glenn and this process to potential buyers. In addition, as my wife said Glen was a real gentleman. The weather was damp and rainy and you pulled the car indoors so that we could inspect the vehicle throughly. You even afforded us the time to explain the various luxury and navigation functions including uploading my address book. It is unusual for me to write a review on a car salesman, as that is their job, so please consider this the absolute best recommendation ever! We where 100% completely satisfied with you and this internet process. Once again Thank You!

Jay

Feb 28, 2013

I was impressed with Chris in sales at Lexus of Edison because of his integrity and great communication. The interactions we had were straight forward, professional and responsive. As it turned out I did not end up buying from this dealer, but next time I'm in the market they'll be top of my list. Overall a good experience.

ERICTAM89

Feb 24, 2013

I have been in different dealerships and found Lexus of Edison being the most friendly and honest one by far. I met sales consultant Steven Tong at the dealership on the appointment time we agreed on. I told Steven of the price and option I prefered on the new Lexus I like; and Steven was very helpful; he offered the test drive to make sure I get the actual feel on the car I want. I have already fall in love with the car after the test drive, and I decided to buy it. But I am a very hard headed person; I would only take the car with the exact color and options I wanted, no more and no less. Steven had been very patient with me and he worked very hard to find the exact car that met my criteria of options and price in their inventory. After all the process; I met with Daniel Mercado, the financial service manager; he professionally explained all other options and protections I could purchase with the car. He was very nice and friendly with me even though I didn't add on anything more besides the option I wanted. The whole process was very smooth and pleasant, I drove away with my new Lexus the same day.Their after sales follow up's are great; very convenience online for servicing appointment; free car wash...etc.My overall experence with Lexus of Edision is excellent; I definitely will go back to this dealer for my next Lexus!

HenryHenryS

Feb 22, 2013

This already my second purchase from the Lexus of Edison. I am completely delight with the service I have got both times. During my last visit I was working with Steven Tong. His attitude, professionalism is really impressiive. He is very proactive, honest and it looks like he enjoyed working with me. He helped me a lot after the purchase as well. I had some questions related to registration, reimbursment for some fees I paid during the purchase and I was always getting the immediate response with updated information. Such reps as Steven is a 'gold reserve' of the company. I will definetely visit the Lexus of Edison when time comes for the new purchase. Thank you for your business!

ACLManti

Feb 21, 2013

Steve was very helpful and well informative, he put my wife and I at easy the minute we walked into the showroom till we signed and drove away. Explaining the vehicles features, even though we had one previously and set up her cell phones, it was a pleasure working with Steve.

DarleneSoukhaphonh

Feb 21, 2013

While searching a vehicle to purchase, Steven Tong was very helpful. He was very patient with me as I wanted to look at several different cars and test drive them. He was very polite even though it was raining out!I have stopped by several places to look for a car, and by far Steven had been the most helpful. I would definitely recommend him and Lexus of Edison to everyone.

xasx

Feb 21, 2013

Hassle free and honest. Normally dealing with a dealership is stressful to make sure you do not get ripped off. Lexus of Edison was very easy to deal with and did not try to stick me at the end of the deal with extra costs or add-ons. Daniel Mercado was honest about what extra warranties or coverage I should really consider. Steven Tong was great! He even stayed late for us to drive up the 2 hours to Edison to pick the vehicle which was in perfect condition and fully detailed when we arrived. I would definitely visit them again for my next vehicle.

jspies65

Feb 13, 2013

A very comfortable experiance. Not a lot of pressure with our sale. Dale was very helpful with our sales. Thank you for a nice experiance.

kcarroll3

Feb 13, 2013

I purchased my first Lexus from Tri County Lexus and the experience was not good. Since then I have relied on the service from Bridgewater and they were great. I saw a car I was interested and figured if the service dept was good the sales dept would be just as helpful. I met with David and he took good care of me. As with any car purchase there is a matter of negotiation and David was willing to work with me on my trade in value to get the car I wanted. He was extremely thorough and patient and will recommend his services. In addition the finance dept was very thorough in explaining that end of the transaction. Thanks David!

0314

Feb 12, 2013

My experience at Lexus in Edison, N. J. went very well. Dale Johnson, my salesperson was very friendly and very comfortable to talk with. He took his time with me and explained everything. He is extremly knowledgable and i would highly reccommend him to my friends and family.

ajames77

Feb 12, 2013

I had previously purchased a vehicle from this dealership back around September/2007 and did not enjoy that experience. Reluctantly I visited this dealership again (in fear of a repeat experience) just to compare pricing vs. my research and to take a look at the car up-close. To my surprise I was pleasantly greeted by a sales associate (Nick) who took time to listen and understand what I was looking for and explained to me features and highlights of the car. The interaction between myself and he sales associate (Nick) was comforting vs. the pushiness and awkwardness I felt during my 1st visit back in September/2007. This was the best car-buying experience I have had to date, as evidence by me taking time to write this review. Nick was a joy to do business with and as a result I would HIGHLY recommend him to any of my friends/relatives who are in search of buying a car.

billrz

Feb 12, 2013

Mr. Goldfarb helped me through the sale and the experience was excellent. I found him to be professional and knowledgeable. He was helpful in discussing prices, options and what was the best value for me. I have recommended Mr. Goldfarb and the dealership to my friends.

vineetyadav83

Feb 12, 2013

Needs improvement with friendliness and should communicate all information.....There was a clash in information between finance and sales. It was more money driven process instead of customer satisfaction.

JFlaherty

Feb 8, 2013

I entered the dealership knowing that I was going to purchase the Lexus RX 350. The salesman assigned to me, Steven Tong, was very courteous and accommodative. He took the time to explain the vehicle and its features to me. Any necessary follow up was done in a timely and professional manner. I have since recommended Lexus of Edison and Steven Tong to a friend who subsequently purchased a Lexus at Lexus of Edison.

lauraward7549

Feb 8, 2013

Steve is a calm person who is also determined. He helped me find a car within my budget and parameters. He is very polite and knowledgeable. I would reccomend him to anyone I know.

Cherubin

Feb 4, 2013

I was in the market for a certified 2010 Lexus IS 350C.I've been scouring the internet for a suitable one since last October unsuccessfully until one popped up the 3rd week of January this year at Lexus of Edison in New Jersey.So on Wed. January 30th(my birthday) I decided to do a web inquiry.Nick Peresunko called me right away.I explained to him that I live on Long Island,NY and that I'm very interested in the car but that I can't travel back and forth to his dealership due to the distance and those expensive tolls.I also didn't want to play games or get a runaround.Nick was very straightforward and professional.Nick personally went and inspected the car and emailed me photos of the only minor blemish that was on the car.We were able to negotiate a price on the IS 350C and on my trade-in all by phone and email.Now, I do wish I had gotten a little bit more for my trade-in, but it's all good.On Sat. February 2nd I went into the dealership for the first time, where all my paperwork was already waiting for me.I was able to personally inspect and test drive the car.Everything Nick said about the car was on the money.Nick then brought me in to sit with Danny Mercado(finance).Danny was also straightforward and very professional,no B.S.,just the way I like it.He did not try to talk me into things that I did not need.We were able to complete everything on my one and only visit.The car is now secured in my garage.Nice birthday gift to myself!!!

john.w.gleason

Jan 30, 2013

This is my second visit to this dealer.. both time to purchase a Lexus.. never disappointed,The peple who work here are top notch and the dealership is clean and well equipped

Nkelly9411

Jan 30, 2013

Bob Bruno is a consummate professional who is friendly, courteous and extremely knowledgeable about all of the models you sell. Having purchased all of our new vehicles through internet sales (this was our 6th) - by far, this was the smoothest, easiest transaction we've ever experienced (which is critical to us). The car buying experience can often times be tedious, frustrating and disappointing, with 'last minute' changes or fees added in i.e. glass etching. Bob knew exactly what we were looking for, not only with regard to the vehicle we wanted, but with regard to the 'car buying experience' we expect and demand- honest, fast, easy, 'in and out' to pick up our car, paperwork ready when we arrive). Having completed everything he could in advance, Bob was completely prepared when we arrived, ensuring that we completed all of the necessary paperwork/details quickly so we could spend more time enjoying our new Lexus. After showing us our new vehicle, Bob took the time to take us through (step by step) all of the interior features and even helped by programming our Bluetooth so we could use it on the drive home. We would definitely buy our next Lexus through your dealership again with Bob as our preferred salesperson.

flexyp

Jan 29, 2013

Dale Johnson is an embarrassment to the company. I can't imagine anyone hanging up on a potential buyer when the buyer was trying to find out the price on the car.Dale was beyond unprofessional and clearly that filters down and around to the entire dealership. I guess that's why the Google Ratings are so poor, it's indicative of the culture there.The intent to screw every customer and get away with it is not something that should be tolerated.Dale should not be dealing with customers and if it was my dealership, he would have been fired long ago.

jedis8

Jan 28, 2013

I am so happy with my used 2010 chevy camaro ss. I am from Michigan and didnt even see the car only seen pictures so I was very nervous buying a $30,000.00 car without seeing it and let me tell you it was a great deal it was 3500 under any other price I could find with how nice it looked and the low mileage that was on it.But I will tell you Nick in sales was great he sent me many pics of the car told me almost to perfection to were there was two little scratches. He always called and kept up with me at least every other day until It was picked up and shipped to me. The dealership also sent me a nice birthday card and he even set me up with a person to ship it here. Nick is a great salesman not pushy and will answer any questions you have I am very happy with my new ride and would tell anyone buy from Nick at the lexus of edision dealership. Thank You for the great buy!

itemize

Jan 12, 2013

We were in the market for a used hard top convertible and were surprised to find more than one dealership that just weren't interested in making a sale. What a pleasure it was to then meet and deal with Nick Peresunko at Lexus of Edison. He had the car ready for us upon arrival, treated us with respect, was knowledgeable about the vehicle and able to demonstrate all its features. He was able to get the car prepped and delivered around the time we completed the paperwork so we didn't need to make a return trip. Overall it was a pleasure to do business here.

rich.romanek.7

Jan 10, 2013

Just purchased my new Lexus GX 460. My salesman was Nick Peresunko. Nick was very professional and straight forward. It was one of the easiest sale I ever experienced. Thank You.

MonikaM1303

Jan 7, 2013

I hate the process of buying a new car!!! But this experience wasnt actually bad at all. Nick was very helpful, well prepared and pretty honest for a salesman. I would definitely come back in the future and recommend Lexus of Edison to anybody.

SMoc

Jan 4, 2013

I associate Lexus of Edison with being a horrible dealership based on past experiences; however, this time I was blessed with the two best employees. I was there to finance my leased vehicle and Nick (sales) was so kind with his approach. He made me feel comfortable with the process and made it a wonderful experience. Daniel (finance) also explained everything with ease and showed me my best options. I wouldn't work with anyone but these two. Definitely recommended!

nikolastojsin

Dec 30, 2012

It was a very good experience all around. Nick and Daniel had a rather unusual customer (I needed everything done the same day, as quickly as possible) - and handled it with aplomb and professionalism that cannot be surpassed.

BIC64

Dec 29, 2012

Excellent service and price received from Nick, Anna, Kristina and Dan when purchasing a new 2013 Lexus ES 300h. I recommend this dealership, and these associates in particular, whole-heartedly.

oihor

Dec 24, 2012

Several days ago I purchased 2010 Lexus LS460 at this dealership. Nick Peresunko and Daniel Mercado are the most professional people I have ever met in the automobile business. They should pride themselves with the way that customers are handled from the initial visit to the completion of the sale. The satisfaction of the customer is truly their top priority. I cannot compliment them enough for the way they handled my buying experience. I would recommend them to anyone interested in buying an automobile.

caddychen

Dec 15, 2012

I bought a certified preowned Lexus E350 from the dealer Nick. He was really sweet and responsible person. I had a really good time with him :)

sachmoh

Dec 13, 2012

Zahid and Pete have provided great service in the past and as such were taken into account when looking for a new at lease end.

bp1es

Dec 11, 2012

I was looking to buy a certified per-owned car and that brought me to Lexus Edison dealership. This was my first visit here and I am very happy to report that my sales consultant (Glenn Sussman) made my purchase experience very comfortable/nice. From first greeting/introduction to vehicle handover was a very nice experience. It was done in a very courteous and professional way. Glenn handles everything (from my questions to several test drives) very pleasantly and professionally. Finally, Daniel Mercado (Business mgr) took over for rest of the paper works etc and was very helpful in answering questions and making the transaction very smooth. I am already loving my 2010 ES350. Thank you Glenn and Daniel.I would definitely recommend this team and dealership to my friends/family.

ezl711

Dec 11, 2012

Glenn Sussman was very honest in his presentation. Their was no hard sell. He outlined the advantages of owning a Lexus. He worked with management to make an acceptable price. He continually monitored the progress of our vehicle. When the car was held up at the port, he provided a rental car for us to travel. He keeps in contact to ask how things are going with the vehicle.

louiebillc

Dec 8, 2012

I just drove home in my new used car. I can't even express how happy I am with the service I received from Nick and Danny. They were both very patient with me in my hesitance toward everything due to bad experiences with salesmen in the past. They were happy to explain everything to me and answer all of my questions. By the end I was no longer anxious but laughing and having a good time with my new friends. I wish the dictionary had a word that described just how pleased I am with these two fellows. I am floored and so is my gas pedal!

Navina

Dec 8, 2012

Our experience was excellent . Our sales Rep and especially the sales Manager (Jamal ) did everything to give us the best deal . I will definitely be back for my next car. Thanks to all of you .

festaccar

Dec 7, 2012

I was not too happy after i purchased a vehicle from Chris. They where not straight with me and chris and ED kept avoiding me when i asked about my tags. It was not the best car buying experience

car man

Dec 6, 2012

This was the worst car buying experience i have ever had. I was without tags for two weeks due to Hurricane Sandy and a lack of communication by this dealership. The dealership customer service is not the best and they only care about making a sale and really don't care about there customers. I would take my business elsewhere.

Bi

Dec 5, 2012

best dealership ever, do not go that other lexus dealership on rt,46. They are very personable and kind. They really know their product and has the lowest prices.

Evelyn and Chriss

Dec 5, 2012

Me and my housband went ther to buy a used car that we find on website and Nick Peresunko was helping for us. This was the best deal that we made Nik is very nice person . We spend a lot of time there to fill out all of papers but our seller Nick gave nam a realy good time so we feel good ther. I will recomend this dealer to my friends . We love the car and the service that they provide for us. Thank you Nick:)

Garyminorjr

Dec 1, 2012

Nick found me a car that fit my family. I went to see a car they had but found me something way nicer and worked with my budget. He respected me as a young customer and i would strongly recomend this dealer. Dan made financing as easy and painless as possible.

cbah

Nov 24, 2012

My Review of lexus of Edison:I recently purchased a used Nissan Murano from Lexus of edison and Nick Peresunko was the sales Consultant that assisted me and my wife. During the process not only Nick demonstrated his excellent customer relations skills, but he also showed a professionalism that exceeded our expectation. As a result, we decided to close on the deal even though, I wanted to purchase a new Nissan Pathfinder from another dealer. Nick is an excellent Human being and an exceptional salesman.

samatojr

Nov 18, 2012

This was my third Lexus purchase from Lexus of Edison,and I am sure it will not be my last. Their Sales and Service team are second to none.

bxbigdawg54

Nov 13, 2012

Due to Hurricane Sandy I was forced to look for a vehicle and I happen to stumble upon Lexus of Edison. I walked up and your receptionist desk was well accomodating and place me with Sales Agent Nick Peresunko. I must say Nick seemed to be very understanding and sympathetic to our situation and provided us with excellent service throughout this ordeal. I'm very please with the vehicle and the service Nick Peresunko and Lexus of Edison provided to me and my family. I want to also take the time out an extend my gratitude to Daniel Mercado the Financial Service Manager who was very patient and getting us the best possible rate to finance the 2009 Lexus LX570. All in all I must say I would recommend Lexus of Edison to anyone who is looking to purchase a vehicle. They provided excellent customer service during this trying times.Thanks again to Nick Peresunko, Daniel Mercado and the whole Lexus of Edison.Thanks and Regards,Carlos Reyes

manunin

Nov 13, 2012

shopping around to lease or buy a new car, mercedes-benz, audi, BMW... Edison Lexus has best offer I was looking.Nick was very kind and explain in detail.. He understood what I was looking for.got good deal. thanks.

San_es350

Nov 6, 2012

I recently bought a new 2013 Lexus ES 350 from Lexus of Edison, I was dealing with Nick Peresunko and and Anna Samejo,the customer service was excellent,Anna did a price match and infact beat the deal, i am happy with the deal what i got .. ...Nick walked me thru and explained every option in the Car , he took care of everything its needed right from the beginning till i walk away with new car. I would recommend Lexus of Edison for any one who is willing to buy a new or pre owned car and i would definitely choose Lexus of Edison for my next car. Nick was very patient in answering all my question.Thanks Nick.

AngelicaRM

Oct 29, 2012

My dad and I walked in around 2pm on Saturday, with full intentions of just getting the best quote possible on a CT200h and then buying it closer to home.. but when we left 5 hours later, it was with a new car! Nick was fantastic. He knew what I wanted and worked to make it happen. I truly couldn't be more thrilled.

edtome

Oct 16, 2012

Both Nick, the salesman, and Daniel, the finance rep, were extremely professional, well-informed, honest,and friendly. I would not hesitate to go back to Lexus of Edison for my buying needs.

Thekid11

Oct 9, 2012

All-around good experience. They worked with me despite past credit problems and I eventually left with the car I wanted at an affordable price.

drdu

Oct 1, 2012

Nick is a very enthusiastic and professional fellow. He dealt with us with respect and understanding. He is also very patient with us amd responded to our emails and queries promptly. Dealing with Nick was a great pleasure.

cveitch

Sep 26, 2012

I recently purchased a used Honda Civic from Lexus of Edison and was pleasantly surprised by the exceptional service. Nick was very helpful even before entering the dealership; paperwork was filled out ahead of time which made for a speedy service, and the car was ready for me to test drive as soon as I arrived. Nick, and the dealership as a whole, was very accommodating and knowledgable. Since I arrived later on in the evening, I was expecting to be rushed once closing time came; however, both Nick and Dan took their time to explain paperwork thoroughly and make sure I was comfortable with the car before leaving. I would definitely recommend this dealership to anyone looking for a new or used car.

Adusumilli

Sep 24, 2012

This was the first time ever I have purchased a car thru online, so why I was so nervous. I talked to Nick on phone. He explained me the condition and every other detailed of the car I was interested in and it is available. I agreed on a price (no thru and forth like in typical dealer ship). I flew to Edison from SC. When I looked at the car, it was exactly how nick explained. I was really thrilled. He showed and explained each and every detail of the car. Now comes the paper work, I imagined it will take forever, but Nick made it very simple and he was with me from start to end of car delivery. All the associates are Nice, cooperative and straight forward and did not tried to sell thing I dont need. Buying used car experience in Lexus of Edison is very transparent, straight forward. I truly appreciate Nicks expirence and help.I will recommend Nick and this dealer ship to my friends and family.

leslieduffy

Sep 24, 2012

I walked into the dealer with an exact car in mind. I drove a few others at the salesmans' recommendation and ended up purchasing the original one I wanted. The process was super friendly and professional. Both Nick and Steven were a pleasure to work with.

shrenikshah

Sep 21, 2012

Our sales person was very knowledgable about the car and explained all the features. He is very friendly and helpful. Oveall, we had a pleasant experience and will recommend him as well as the dealership.

eryk

Sep 18, 2012

I'm very happy with to find you dealership over webbside.People who worked there are very friendly .I will tell my friend about you .

stokrotka_b

Sep 18, 2012

I would definitely recommend this dealership to my friends and relatives. I drove in this place just to see what was in stock. I did not think I would walk out with a good deal on exactly what I wanted. This was the first time ever I have been car shopping,that's why I was so nervous and undecided.Nick could not have been more accommodating and made the process easy and painless. He is a great salesman, very patient and professional, seems to care about his customers.He was very helpful and knowledgeable and even helped me to get the insurance:)I would definitely recommend this dealer to anyone else, and will be returning for further business myself. If you want an experience as simple and satisfying as mine was, I definitely recommend asking for Nick specifically.Daniel Mercado in finance went above and beyond to get me a great deal in exactly what I wanted. Even more than I asked for!Thank you guys for everything!

JustinSJ17

Sep 12, 2012

Just want to talk the time to say thank you to Lexus of Edison and its wonderful service department. I brought my car in today to be services and they could not have been more accomodating and helpful. Everyone at the service department was extremely helpful and went out of their way for me. I specifically want to single out Ed Cappiello as he was a pleasure to deal with and took alot of time with me. Glad I bought my car with them and don't dread going in for service!

sapny

Jul 30, 2012

Rob Garner is a honest, courteous and professional man.He was extremely knowledgable and did not want to push you for a sale - he let you take your time to decide. I did not purchase the car at this dealership as I didnt find what I wanted but I would like to commend Rob for following up with me via email/phone call.

chrisg

Jun 21, 2012

HORRIBLE - do not spend your money they do not deliver. Have extended warranty for the interior - then I have to file a claim with IBEX and IBEX sent a 3rd subcontractor to do the work on my driveway after we spent a good amount of $ on this plan. Read their reviews not a very good dealership. They are owned by Penske?

christosgouzies

Jun 21, 2012

Do not buy their extended warranties they steal your money and they do not "step up to the plate". Do your search and read reviews before you even step your foot on their showroom. Bad customer service and tricky sales delivery of the goods.

Lexus owner

Jun 2, 2012

Deliver was a little long and slow but price of the car was the best around and they were easy to deal with. I'd buy again from them

cshah_ny

May 18, 2012

Went in to buy a Lexus CT base. Salesman clearly wasn't interested. Didn't ask me my name, didn't tell me his. Unfortunately he didn't have any for me to even test drive much less buy. Some point he said I should look into buying a Prius...He wasn't rude and certainly did try to find one, but I guess they just don't care about this segment of the market.It's also telling of Lexus itself that they make so few of these that you have to pay over msrp to get one.Decided not to buy one at all.

InaRR

May 15, 2012

No need for many words: Justin was simply amazing; very helpful and extremely patient and friendly. Very knowlegeable as well. Usually, they close at 8pm, Justin and Tom from the finance department were there with me until past 9pm.I bought the car from Justin yesterday and so far I'm very pleased with Lexus of Edison.

Maladoshi

May 15, 2012

They have NO IDEA of the Business.POOR Certification Process and NO PROPER Checking of their Certified Pre-Owned Inventory.VERY VERY SAD.Would not spend MY MONEY at Lexus of Edison.

rave10111

May 9, 2012

All the empolyees during the purchase process were professional. Matt Stein ensured we were happy with the purchase before and after the purchase. I would buy another vehicle from here.

Nyqueen123

Mar 29, 2012

I picked up my new RX at Lexus of Edison and was very pleased with entire experience. Internet team (ask for Matt) is very professional and very helpful during the sale and also beforehand as I was gathering information. Highly recommend this dealer.

m1964

Feb 24, 2012

Two days ago I bought a new RX350-very pleasant experience w/ sales dept.:1. they e-mailed me very competitive price (other dealers e-mailed BS like "come in, and we will get you the best deal", and would not even commit to a price range over the phone).2. they gave me decent trade-in money for my vehicle.3. Neither salesman Matt Stein or financial manager Tom Pasquale tried to "push" me to buy additional "protection/etc.".Over all, very pleasant buying experience at Edison Lexus-highly, highly recommended.Ask for Matt Stein-he was a real pleasure to deal with (and I had other sales people to compare him to..)I am writing this review today while waiting at the dealership -they are installing a remote start on my RX. I am sure it will be done right.

rr0120

Feb 4, 2012

On Jan 9, 2012 I went Edison Lexus to look at a 2004 Lexus ES330 that I had seen online. After test driving the vehicle I decided to purchase the vehicle cash. The transaction went pretty smoothe. I paid for the car in full and drove away with the vehicle the same day. After receiving half a dozen thank you for your purchase and we want to provide you with excellent service emails. I was confident that my choice to buy from a supposed reputable Lexus dealer was a good one. On February 2, 2012 my ES330 suddenly starting making a loud noise which seem to be coming from the engine and the car started losing power. In a panic a called Edison Lexus and spoke to the salesman Steven that had sold me the vehicle. Steven told me that he was sorry to hear that but there was nothing Edison Lexus could do for me. His only suggestion was to take it to a local dealer and get it fixed. Since it has only been 3 weeks since I purchased the vehicle for Edison Lexus I was dismayed and disappointed by the lack of care, concern or customer service. Basically I got a too bad so sad speech. Since I didnt purchase one of their over priced extended warranties. They couldnt care less. They had my money and I have a 3 week old car purchase with a MAJOR repair issue.

Jen0111

Jan 13, 2012

If you are looking for an honest salesman, who truly cares about finding the vehicle that is best for you, go see Joseph Giaconia! My experience from the moment I walked into Lexus of Edison, by far exceeded all of my expectations. Usually a bit leery of shopping at car dealerships, my feelings of frustration and hesitation were immediately put at ease with Joe. He exuded confidence and knowledge, as well as patience that I have never encountered when dealing with a car salesman before, and that is extremely refreshing! Lexus should be very proud of having an employee like Joseph with an attitude and work ethic such as his. I look forward to meeting with Joe again to finalize my purchase, and will not only keep him in mind for future purchases, but I will absolutely refer him to others as well!

rafik

Jan 10, 2012

Lexus is the best of the best without a doubt. Customer service is excellent, Mr. Perez has been helping us every visit and we always feel welcomed. Pete is very friendly, always ready to help, and answers all questions precisely. The quality of the work is magnificent. My car is always spotless after I leave the dealership, which is a big plus. I love the idea of coffee, bagels, and TV for a more comfortable stay! The prices are a bit high but with that kind of service its not a big deal. Overall on a scale of 1 to 10, I would give them a solid 10.

ldonaldson

Jan 9, 2012

Dale Johnson, a very professional, yet personable salesman greeted me upon my arrival at the dealership. He was knowledgable with respect to the cars which I was interested in, and there was no haggling over cost. Mr. Johnson was always very honest with information provided to me and there were no suprises. He made the entire process of purchasing a car a VERY PLEASANT EXPERIENCE. Thank you Mr. Johnson....I am now a Lexus owner!

AKA88

Jan 5, 2012

Best car buying experience I've had so far. Prices were right. I just want to buy at a fair price. Don't wanna beat nobody up. I was treated very nice and the whole process was easy. Our salesperson Steven was really nice and Mr. Cappiello was really helpful.Overall, the best car buying experience I've had. A +

Lionandfox

Jan 5, 2012

Each time I come for service I receive professional, prompt, courteous attention to my needs. Always satisfied with the quality of the people and work performed. I've been a regular customer for several years and highly recommend this dealership.

ramesh raikar

Jan 5, 2012

Ms. Kristina Cartolano sent me an email with all the variants about ES350,2011 and the new color of 2012. I made the decision in 10 minutes which variant to buy. I did not get similar information from any of your competion. I came only to this dealer and bought the car. This saved me a lot of precious time.Kristina was very gracious and pleasant to work with. She is a very good employee to your business.Equally good was Punit Kapoor from the begining and explained all the lexus functions lile a pro. Experience of purchasing this car was the best in my lifetime.

ADEDAMOLAO

Dec 30, 2011

FROM THE MOMENT WE WALKED IN TO THE DEALERSHIP RIGHT FROM THE RECEPTIONIST, WE KNEW WE WERE AT THE RIGHT DEALERSHIP. THE ATMOSPHERE WAS GREAT, RECEPTION WAS REMARKABLE AND THEN WE MET OUR SALES CONSULTANT, AND HE UPPED THE FEELING A NOTCH HIGHER. HE WAS POLITE, COURTIOUS,DETAILED, KNOWLEDGEABLE AND VERY ACCOMODATING.HE WENT THROUGH EVERY BIT OF THE SEARCH WITH US, ANSWERED OUR QUESTION SATISFACTORILY AND GAVE GOOD ADVICE WHICH HELPED US MAKE THE DECISION, INFACT HE WAS SO GOOD WE BOUGHT THE CAR THE SAME DAY, SOMETHING WE DIDN'T ANTICIPATING DOING. IN ALL, IT WAS A GREAT EXPERIENCE AND HOPEFULLY THE BEGINNING OF A GREAT AND SUSTAINING RELATIONSHIP WITH LEXUS OF EDISION.

edfei316

Dec 29, 2011

Had an excellent experience buying a car at Lexus of Edison. Our salesmen was Joseph Giaconia and I recommend that if anyone goes to this dealer to deal with this guy, no matter if your buying a 50k Lexus or a 10k used car he will treat you the same and dedicate time to your questions without being pushy or trying to rush you. We bought a 2011 Honda Accord and we were made to feel comfortable being offered coffee, snack just as if we were buying an expensive Lexus. I have bought cars in Open Road BMW and Ray Catena and to me I have never had such a pleasant experience buying a car as I did with everyone I dealt with at this dealer from the salesmen to the finance manager and that's why I am writing this review.

barney5899

Dec 27, 2011

Dale Johnson was patient, courteous and worked with the manager to help me seal the deal. He's an exceptional sales consultant and I would highly recommend him and his dealership.

jellybean25

Dec 17, 2011

We were so delighted to work with Dale and the Edison of Lexus team. Your professionalism and flexibility exceeded our expectations. We would recommend you to our friends and family

rmprotacio

Dec 10, 2011

Joe Giaconia and internet sales Kristina Cartolano was great to deal with! We love our new 2012 Lexus RX 350! Best experience in buying a car. Thank you! Two words to describe this dealership "Truly Outstanding"!!!!

cjnolte

Dec 1, 2011

Zahid gave me a great deal. He was attentive and accomidating. He's a excellant saleman without being pushy.I would recommend him. three more words

peter2779

Nov 18, 2011

Without a doubt, probably the best experience I've had when purchasing a new vehichle. Dale an Al were extremely knowledgeable, friendly, cooperative and focused on ensuring my complete satisfaction. All my questions were answered thoroughly and they handled the transaction in an efficient and timely manner. Dale followed up with me in a very professional manner to ensure my satisfaction throughout the process. Overall they make a great sales team and I would recommend the dealership and its personnel without hesitation.

Kellikel

Nov 7, 2011

I had a great experience at Lexus of Edison! Dale Johnson was my sales consultant and he was amazing! I hadn't purchased a car in years and he was very patient. It turned into a all day event but Dale remained patient. Dale took me for a test drive in the 2012 RX 350. He showed me all the bells and whistles and I fell in love with the RX! Next up was the price negotiations. Both Dale and his Manager AL Jamal stepped up to the plate and now I'm a proud owner of a brand new 2012 RX 350. If you are looking for a great experience and would like to purchase a Lexus I highly recommend Dale Johnson at Lexus of Edison. You won't be disappointed!

SmithHarryA

Nov 5, 2011

Super aggressive sales staff, mixed with a foul stench of cheap repairs and overpriced merchandise, resulted in a terrible overall feeling. The man who I talked to, Dale, was patient enough to let us take a few of their wares out for a test drive, but he kept pushing me and my partner to ignore the various, obvious damage. We ended up driving two cars. One had a lot of trim pieces broken, brakes that barely worked and a loud knocking sound from the engine. The other had a fair amount of tape in the engine bay (a sure sign of dodgy repairs) and the general feel of a very cheap product.

oldbmwfan

Oct 30, 2011

Had an over all great experience. Rick was fantastic to work with and the whole staff was phenomenal. I would highly recommend this dealership to anyone looking for a Lexus.

Dorothy1945

Oct 6, 2011

This was my first time leasing a car through Lexus of Edison. I spoke with Dale Johnson briefly on the phone earlier in the day and arrived at the dealership around 7:30 that evening. Mr. Johnson promised me that I would be able to take my car home that night, and I did. The service was exceptional - I will definitely do business with Lexus of Edison in the future; and will recommend them to my family and friends.

arch chawla

Aug 17, 2011

I came to your Dealership 56 miles away because of Zahid Syed. He is very honest and courteous person! I had to wait for several months to get the color of car I wanted. He kept in touch me and contacted me as soon as you got the car I wanted.

arnold smith

Aug 11, 2011

this was the best automobile buying experience I have had.Chao was extremely helpful and went beyond our expertations in every facet of the deal. He personally delivered the car to our house and spent 2 hours explaining its operation.

sgruenberg

Aug 4, 2011

I was pleased with the professionalism of all the employees I encountered at Lexus of Edison. Dale Johnson was most helpful from the begining of and through the purchse of the vehicle I chose. He was very courteous and helpful in every communication and throughout the negotiations to arrive at a deal. On the day of the purchase, Dale picked me up at my home, drove me to the dealership, showed me my vehicle and walked me through the purchasing process (which, in my opinion is much too long - too much paperwork). Once the paperwork and financial matters were concluded, Dale answered any questions I had and carefully walked me through the operation of the numberous features of the vehicle. Dale Johnson is highly professional and it was a pleasure working with him. P.S. He always answered all phone inquiries.

Mauguerra

Aug 1, 2011

Mr. Syed was a great salesperson, very knowledgeable, and very helpful. And very patient. I had a great experience with the whole shopping experience! The sales manager Jason listened and answered all our questions and concerns.

emilyf85

Jul 26, 2011

The salesman(Zahid Syed) and sales manager (Jason) offered exceptional customer service. They made my first car shopping expreience very pleasurable. I will definitely refer other potential buyers to Lexus Of Edison and look forward to doing business with this dealership for years to come.

jeuszenski

Jul 3, 2011

Each time I come, Zahid and everyone else makes me feel like a V.I.P. Since I specialize in Customer Service, I am a stickler for top notch service. This is a great testimonial to your dealership and I have already recommended his service and salesmanship! My every thought, question, and need is met when I walk into R.C. Lexus and so far I am thoroughly enjoying the experience. I would appreciate you acknowledging the service and salesmanship of both Zahid Syed (Salesman) and Daniel Mercado (Finance Rep.)

toby23

May 27, 2011

Zahid Syed was not only professional but a class act, He went out of his way to give us the deal we wanted. Great communication and a quality salesperson that i would highly reccomend to any body looking to buy a Lexus. Thank you so much for making our dream come true. Joanna and Shawn Nelson.

DamonM

May 26, 2011

This was the third Lexus dealership that I went to in search of a quality used Lexus RX350 SUV. One place before was too stuffy, the other place just didn't feel right- a 'sales pitch along with the games' type place. I searched further, read reviews similar to this, saw a name recommended and called the dealership to schedule an appointment. The one salesman was not there (the dealership diverted the call to his cell phone) and that salesman recommended Joe Foldhazy. I went in to the dealership (tired of the buying car game and still skeptical), requested Joe Foldhazy and started looking at RXs. Joe was easy going, helpful and knowledgeable. He made the experience easy for me and I found the RX I wanted. The rest of the proceedings with the dealership on the whole was positive. Joe Foldhazy would be a major reason I would go back because I don't want the sales B.S., just a good vehicle at a reasonable price. I can honestly say I recommend Lexus of Edison. I am currently extremely happy with my RX350.

RWynn

May 19, 2011

I went to Lexus for a service call for the first time and the service was absolutely great. I would definitely return to Lexus for a vehicle purchase in the future, just based on their service alone. The wait on the service call was exactly what my service consultant said it would be and the waiting area was very clean and comfortable.

satishkongot

May 5, 2011

I had one of the best car dealership experience at the Lexus of Edison ,NJ .Manish was very friendly and knowledgeable. Manish's manager was very accommodating , considerate and very patient with us. When we picked up the car, Manish took his time to show us all the features in the car and how to use it. He wasn't in a rush - they'll definitely get my referrals.We were very pleased to work with manish and his manager and would certainly recommend to our friends and family.

lcq1130

May 4, 2011

Hubert was very instrumental in providing me with all the options available for my ownership. He gave me insight into buying new versus pre-owned,finance options and am time was dedicated (2-3 hours) in order that I was comfortable with my selection. He displayed excellent customer service and great care to meet my financial interests.Daniel Mercado in the financing department was very clear in his explanation of the various installment plans based on what I wanted to do not just what he thought I needed. Both these men made me feel not only special as a customer but with a sense of respect and dignity.

RSINGH822

Apr 28, 2011

Zahid Syed and Daniel Mercado are great people. I enjoyed working with them. I believe Daniel pushes a bit harder on selling extra insurances for tires and gap insurance. Some intelligent buyers may not appereciate too hard a pitch for these items. Its good to explain people all the options but do not push them too hard. I did not mind it because, I have see all sales people do this. But Lexus of Edision can be special in this area.

Alexander DeCaro

Apr 23, 2011

HD was great to work with! He was friendly and very knowledgeable about the car we were purchasing. We bought an older, used a vehicle that you might not expect to find on a Lexus lot, yet we were treated as if we were purchasing a brand new Lexus. Anna (a Manager), also took time to answer some questions we had and greeted us at the dealership. Tom, the F. and I. Manager, was experienced and helpful and a pleasure to work with. We drove a total of 200 miles to purchase this vehicle, and would do it again to deal with this dealership. That's how impressed we were.

gabeferrari

Apr 22, 2011

Cars are beautiful. Dale was very great to work with. Great Customer Service. Always leave happy. THis dealership in my eyes gets a perfect rating because they take care of their customers and care about them. Their main goal seems to be to make the customer happy and wanting to return. I had a great experience and am so happy with my new car.

Barbara Valentino

Apr 16, 2011

We had a very good experience at Lexus of Edison. Everyone treated us with respect. Cheo Colon was exellent in describing everything about the Vehicle we bought.He was the reason we bought the Vehicle. He assured us if we would have any questions or problems to call him and he would help us.He explained every part of the vehicle from top to bottom. He set up our bluetooth. He explained how to use it. We have never been treated with such respect as we were here at Lexus of Edison.I would recommend him and the dealership to anyone.

dorakleyman

Apr 12, 2011

We leased a car, the price was exactly as quoted over the phone. Dale Johson was going out of his way to make sure I'm comfortable with the transaction and the car's features. The Financial Services Manager Daniel Mercado was very friendly and efficient. We left the dealership in the new car within 1 1/2 hours. That's a record in our book!

rsilvestrini

Apr 11, 2011

I responded to Lexus of Edison's online website to value my trade-in. I gave information concerning my vehicle's year, make , mileage and condition. I was furnished an appraisal range of $24,950 to $27,900. There is no question that my vehicle meets the criteria placing it in this bracket, ie : extremely low mileage, condition and description. I phoned the Internet salesperson, Mr. Chris Young and asked if this appraisal is reliable, of course pending their appraiser's inspection. He assured me that it is and I could expect the higher amount if my car is in excellent condition. When the appraiser came back with $21,000 , I asked for an explanation. Mr. Young told me that a new set of tires would cost $1000 and a small scratch on the underside of the front bumper would cost $400 to repaint. I asked if they expected that a 4 year old car with 16,500 miles would have brand new tires or is it reasonable to have normal tread for this mileage. I was handed off to a manager who could give no reasonable explanation for my question or why they deducted over $6000 for, by their own appraisal adds up to $1400. I was again handed off to the next level manager who told me that a newer car than mine is selling for less than the amount than I expected (from their appraisal). Why then did they bait me with this figure? He also said that vehicles change in value (their appraisal was printed out on their computer while I was there). I find that this is an extremely dishonest and unethical practice.

mike1966

Apr 6, 2011

Just purchased a new RX. It was a pleasure dealing with Eugene and a dealership. The staff and Eugene in perticular were very helpfull and courteous. After dealing with couple of other dealers in the area it was trully a great experince. I will defently recomended to all my friends and relatives.Sincerely,Mike C.

gold9621

Mar 31, 2011

I have previously been a customer of the service dept (Butch is excellent). this was my first experience with sales and finance. Dale was polished knowlegeable and complete. from greating thru drive away he was on top of it. Jason completed his first corporate finance transaction without a snag or error.

BENNYC99

Mar 29, 2011

JOE Giaconia went out of his way to please me and my wifehe gave me and my wife almost anything we wanted in the dealvery helpfull, pleasent and honest and respectfullhe showed me all controls on my new 2011 LEXUS RX350he made my wife and I very confortable while during buying process

xflesym

Mar 25, 2011

It was a great experience when I purchased my Lexus at Lexus of Edison. They have beautiful show room and sales there are very nice. I felt comfortable talking with sales, negotiating on price, and test driving the car. I would definitely recommend anyone wanting to buy a Lexus to try this place. Especially the employee from Lexus of Edison I worked with, Steven Tong, is a very good guy. He showed me every feature of the car, stated finance terms and deal details very clear. Five stars experience overall!

ana_maria_e

Mar 18, 2011

I was extremely pleased with Dale's professional demeanor. He made me feel very comfortable asking for information on my new vehicle. He was very thorough, and clearly walked me through the process of purchasing my new vehicle. I have to mention the great deal I got with Lexus of Edison on my IS250!!! I feel that for my future Lexus purchases, I will definitely repeat the experience with Dale.

oksanare

Mar 14, 2011

In the beginning we had a slight misunderstanding. But then I requested to talk to a manager, Ralph called me back and went an extra mile to fix the situation. I am very impressed with a way he does business. They fixed my recall in a timely manner. I am very pleased with the service! Excellent work and customer service!

MaximaAcadia

Mar 12, 2011

Let me start by saying that we bought not one, but two cars from the same dealer and same sales person (Dale Johnson) and this in itself says a great deal about the very friendly, professional and easy to deal with staff of Lexus of Edison! We shopped around a lot and that was the only place were we felt that we were getting great service and value. I highly recommend this dealer and specially Dale Johnson to help you with your purchase. Thanks Dale & we'll be back!

butterfly818

Mar 10, 2011

I purchased my Lexus IS250 from Lexus of Edison a year and half ago. Everytime I go to Lexus of Edison they provide me with excellent service. I have visited other lexus dealerships in New york, by far the service that Lexus of Edison provides its customers is ALWAYS TOP OF THE LINE. Mr. Wayne Gross is always very profesniol to all his customers from my observations while visiting the dealership. Mr. Gross as always taken the time to address all my concerns with my vehicle. When he isn"t available he makes sure to brief another team member to make sure all my concerns are taken care off. I live in NY and travel over an hour to Lexus of Edison because the service is ALWAYS TOP OF THE LINE. The dealship is always very clean and they also provide you with coffee or refreshments and something eat if you are hunrgy. If you have along wait they go out of there way to make you feel welcome by offering to drop you off at the local mall if that will help make your wait better. They also will pick you up. What I love the most about this dealership is you can tell they treat ALL there customers like there #1 customer.This is very impressive, Im in Retail sales my self, I work for a Major Bank so I know service and trust me when I tell if you want a Lexus make the trip to Lexus of Edison YOU WILL NOT BE DISAPPOINTED!!!!!!!! A very satified customer JEN

sstrother24

Mar 7, 2011

Hi,I recived great service for Hubert Daily he returned my calls promotely and answered whatever questions I had and was eager to help. Tom and Russell gave great customer service as well they really tried hard to get me approved to buy my car.

blossombets

Mar 1, 2011

I have been wanting to purchase a Lexus SUV since i can remember but due to financial reasons i wasn't able to. Thanks to LEXUS OF EDISON today i have my dream SUV, the Lexus RX350. This SUV is absolutely gorgeous. The overall buying experience was perfect due to their professionalism. The minute we walked in they made us feel like we were VIP. Joseph Giaconia (Sales Consultant)and Jason Hiraiwa (Financial Service Manager) were both wonderful people. Their friendliness, courteousness and sense of humor made this whole buying ordeal fun and easy. We felt very comfortable and well appreciated. Their commitment to the customers is beyond words. They stayed past 8pm and worked tirelessly to work out payments that fit our budget. We are extremely happy with our deal. We want to thank the entire team of LEXUS OF EDISON. You guys exceeded all our expectations. I would definately with eyes shut, recommend this dealership and without a doubt continue to be a customer. Thanks again,Betsy & Mario

kungster

Feb 28, 2011

Excellent dealership and an outstanding sales person named Anna Samejo.Great buying experience with the friendliness you'd expect from a luxury automaker.Anna helped reduce the paperwork and process once both parties had agreed.I can only advise you to visit this dealer for your next Lexus! KT

jdlucks1

Feb 27, 2011

I recently leased an RX350 from Dale Johnson at Lexus of Edison. He made my experience wonderful! There was no pressure, no hidden fees, no bologna! He is friendly, professional, knowledgable and very easy to work with. He was able to take back my old lease early and put me into the truck that I wanted without any hassle! I would highly recommend working with Dale and the friendly staff of Lexus of Edison. Thank you again Dale for the great experience!

Julie224

Feb 25, 2011

I went on 02/09/2011 & leased 2011 Lexus ES350 on same day.I've been search Korean speaker sales person in Lexus dealership due to language barrier and finally I've found an Asian department in Lexus of Edison. Sales Person was Jay Choi, General Manager was Tommy Kim. They both were very friendly, professional with knowledges of vehicles. They provided an excellent services. I was very satisfied and I would recommend them.

p2011

Feb 23, 2011

Great service, very nice facility. Friendly and knowledgeable sales people and financial representative. All technical and financial questions was explained. No hidden fees or charges. Sales person helped to choose the right model with necessary options.

Nrp33

Feb 18, 2011

Manish was very helpful, kind and he made the process of buying a car great. He told us from day 1 about all our choices and explained everything in great detail, with him outside research isn't even needed he was great. The dealership itself was nice, all the employees always had a smile on their face, and I cannot say this about most dealerships. All the people their helped a lot, giving us their honest opinions why we should purchase what we did. I highly recommend Manish, and the dealership to all who are going to buy a Lexus, the great service, the friendliness, and everything about this dealership puts it on a higher level than any dealership in existence.

dweis80

Feb 15, 2011

My experience with Lexus of Edison was exceptional. I had a sales rep that gave first rate service and was a great guy. He helped get me the best desl possible and was always available on his cell phone. I would recommend stopping by Lexus of Edison if you are looking for a new or used car and say hi to Mike

punjabix33

Feb 10, 2011

Lexus of Edison was very welcoming and understanding of my needs. They helped find the right car for me and worked out a price that was resonable. All the cars that they have are in very good condition. All the people who worked in the dealership were friendly and helpful. Would definitely recommend to all my friends and family.

girl_with_lexus_gx

Feb 9, 2011

All of the employees here are friendly and helpful. They clearly care about their customers, from the second you walk into the dealership and even after you leave with your newly purchased vehicle. I was very particular in the kind of Lexus I wanted and my sales consultant, Mr. Zahid Syed was extremely patient, understanding, and helpful throughout the entire process. He found me the perfect car. The financing managers were fantastic too, they explained pricing carefully and I feel like I got a good deal. Overall, it was a great experience and I will definitely be doing business with this dealership in the future.

g00z

Feb 8, 2011

I worked with Dale Johnson of Lexus of Edison to purchase a used MINI. Dale was professional, friendly, and willing to go above an beyond to gain my business. It was a great car, and the price was right. I never felt rushed or pressured during the process. I live quite far from this dealership, so I had to leave my old car (that i did not trade in) there after I took delivery of the new car. I was trying to figure out how i was going to get back up there when Dale offered to pick me up from the train station the following day so I could bring my old car home. The deal was already done, but he still wanted my experience with his dealership to be nothing short of perfect. True to his word he was there to pick me up. Needless to say I would recommended dealership, and especially Dale to anyone looking for a new or used car.

akidwai

Feb 6, 2011

I heard great reviews of this dealership from my friends but experienced first hand today when I went their to buy a SUV for myself. I was fortunate enough to meet Mr Puneet Kapoor who is a customer delight,he is not only very friendly but also understand my needs,he made an effort and successfully get me a deal which nearly satisfied my requirements.He is very knowledgable and explained me all the technical as well as financial aspect of the car thoroughly.I highly recommend this dealer ship, with having sales persons as good and helpful as Mr Kapoor which makes your car buying experience a delightful one.

raj_99

Feb 5, 2011

Manish had been very professional as well friendly in terms of dealing , knowledge and attending our needs. We rate him as excellent sales man. He dealt us with proper infoamtion. He informed us about all related points about vehicle beofore hand as well silent features .

gaby1818

Jan 19, 2011

I just wanted to compliment Barbara Gonzeles, the saleswoman who helped my mother and I today. Over the years we have purchased cars from numerous dealerships including Bayridge Lexus, Soverign Mercedes and both Kings and Ray Catena Infinity. In all of the people that we have encountered in all of the mentioned dealerships, we have never had the pleasre of dealing with anyone like Barbara Gonzales. Barbara is truly a great asset to Lexus of Edison. She has a magnetic personality, is very knowlegeable, and has great interpersonal skills. I myself am a pharmacy manager for CVS, and Barbara possesses all of the qualities that I could only hope to find in any of my staff members. Lexus of Edison is so very fortunate to have Barbara as a member of their team.Thank you,Jennifer Witt

DonnaGaritano

Jan 8, 2011

Services were initially estimated at about 2 hours. Done in 1.5 hours. Prompt and professional. The my Lexus was serviced, washed and ready to go. The staff is always friendly. I purchased this car approximately 1 year ago from Matt Stein. He was the first car salesman I would have definitely given repeat business to. In general the dealship employees are always helpful and professional. Give this dealership a try

funducode

Jan 1, 2011

Our experience in buying a new Lexus there was great. SCOTT was the salesperson who helped us out. We were not sure about buying a Lexus when we went there and we told him this very clearly. Even after knowing this fact that we were just looking, he was very polite and kind to us. I appreciate the way he treated us and took us for a test drive unlike other dealerships who were pushy and not interested in showing us the vehicle.So if you wish to buy a Lexus or even thinking about having one I would recommend you see SCOTT there. Good Luck !

crazyexpress

Dec 27, 2010

Puneet gave us excellent service and he was very knowledgeable about the product I was looking for. Pricing was also very competetive as compared to other dealers. Staff was very friendly and courteous. My overall experience with this dealership and Puneet was great and was worth the visit.

rogianorov

Dec 24, 2010

Good Lexus dealership. We were very impressed with Eugenes presentation. Eugene was knowledgeable and courteous. He answered to all our questions, provided thorough details. He gave us very good price. Overall we have had very positive experience. We would definitely recommend him to our friends and family.

Schoudhary

Dec 22, 2010

Competitive prices and the best customer service are the best way to describe my experience at Lexus of Edison.I went to this dealership at the recommendations of my friend who had also purchased his car last year and had an amazing experience. I walked in and asked for Mr. Puneet Kapoor (my friend recommended him) and in almost 3 hours I was out with a brand new car. Mr.Kapoor explained all the features of the various models, my financing options, delivery etc. and answered all my questions very patiently. He made sure I understood and agreed woith whatever was happening with paperwork that I had to sign and never rushed me like other sales folk usually do. Since it was getting late he assured me that it would be OK for me to call someone to help with driving the other car to the destination as I was alone. I have bought quite a few cars previously, but never had it easy and never got to take my new car the same day....I am very thankful to this dealership for making it so easy for me. I strongly recommend this establishment for its prices, service and excellent quality and kudos to Mr. Kapoor for putting it all together for me!!!!

mnmark5

Dec 20, 2010

I,m used this dealership for few years and always got prompt service and very friendly attention to all my needs.Also recommend to my friends to by a car and service. I,m wishthem Happy New Year and always stay at the same level. Lexus is a grate car and have to be service by right people .

acurate30

Dec 18, 2010

Great experience. Very flexible for everything requested. Dale is very easy to work with and very understanding. The dealership management was also very flexible and easy work with. Requested some cosmetic work to be done to the car before purchasing and was completed before the deposit was even put down. Would definitely do business again and recommend to others.

mkapashi

Dec 17, 2010

They even did some work beyond the routine service. This was thanks to Butch and Mike. Butch is very knowledgeable, friendly and customer oriented. Definitely to be recommended to others, and will always return for service, and always ask for Butch..

smengo

Dec 16, 2010

We have dealth with Dale Johnson in the past and love working with him because he is very knowledgeable and goes out of his way to get answers for us.He is always very pleasant and makes sure we are satisfied before we leave the showroom.I believe they have been fair with us when it came to trading in our previous automobiles.It is so much fun being able to make a deal and leave the showroom with a new car. You have a great product.Thanks Lexus.

garygluzman

Dec 15, 2010

We recently visited Lexus of Edison and had the pleasure of dealing with Eugene Poznyak. He took the time to explain to us all the features and conveniences of the Lexus RX350. We visited 4 dealerships that night which included BMW, Acura, Mercedes Benz and Lexus being the last. None of the sales people we spoke with at other dealers demonstrated the level of knowledge and professionalism that Eugene had when he talked about the Lexus brand, benefits of doing business with Lexus of Edison and the specific model we were interested in. His no pressure approach and friendliness again demonstrates professionalism and was truly a pleasure to deal with. I will recommend Eugene Poznyak to all my friends and family.Best regards,Gary Gluzman

srchop16

Dec 15, 2010

I first shopped around at a few local dealerships and priced out a 2010 Lexus IS250 AWD with the options that i was looking for. I called Lexus of Edison and was put in touch with Dale Johnson and we agreed to a price over the phone. The number we agreed to over the phone was the price I paid for the car, there were no hidden fees or charges at the end. Dale was also very polite and knowledgeable and took his time at the end of his shift to sit down with me and show me all the features of my new car.

cathy sullivan

Dec 14, 2010

When my husband and I first walked into the Lexus dealership, A person approached us with a friendly smile, introduced himself as Dale and shook our hands.Then asked what can he do for us? We told him we were interested in looking at the 2011 Lexus ES models. He then proceeded to take us to the 2nd floor , to show us the inventory.He showed us 2 models and proceeded to explain all the features in the car.If he didn't know an answer he immediately got us one. My husband was very impressed with his knowledge and eagerness to please .After we decided on which car to purchase, the overall purchasing experience when very smoothly. He offered us food , drink and made us as comfortable as possible while he got the purchasing process going.My husband did research on the Lexus and was aware on details about the vehicleand the pricing.We thought the price was good.I would recommended the Dealership and Dale R. Johnson.

guest1111111

Dec 13, 2010

I walked in and was greeted right away by someone and led right to a Salesman (Manish). Manish was very outgoing withouth being pushy, and worked with me to get the best deal for my car. He was very thorough in explaining details about the car as well as the pricing, and even went to bat for me with his Manager in working out a better rate. Will definitely come back here again!

Inverso

Dec 13, 2010

The atmosphere was comfortable, staff was friendly, asked while waiting if I was being helped. My sales person Dale R. Johnson was not only friendly, but professional, I felt like I had done business with him before, I felt very comfortable talking to him, he was knowledgeable about the features of the vehicle I was purchasing. I had been to the Lexus of Edison showroom a couple of weeks ago and did not purchase anything because I was undecided. Dale gave me a few courtesy phone calls to see if I had come to any decision. And It was those follow-up calls that made me return to Lexus and make sure I saw Dale for my sale.

myself

Dec 13, 2010

My Lexus was in for its first service ( 1000 mi. service ). I was greeted immediatelyand the service was completed in less than 45 minutes which included washing of my car. I asked some questions of my service consultant and he answered them intellegently. He was freindly and I could tell he knew what he was talking about.He also did not rush me and made sure I understood his answers.

amby

Dec 11, 2010

I had been working on replacing my current vehicle and it was a difficult process primarily due to the experience I had with the previous dealer. I had to ensure that the pains I had been through do not repeat more importantly when one is looking to buy luxury vehicle. All in all it was very important for me that the dealership I approach this tme provided me service and support that I desire. It is very important that people from sales group are not forcing the sale. After having done my complete research, I chose Lexus Of Edison. My study revealed that this dealership had very specialized teams in the areas of lease, sales, service and even internest sales. That was the firt indicator that this dealer values customer service as an important part of business. My visit and dealing with Mr. Puneet Kapoor, further convinced me that it was right decision. I surveyed with various dealers and I must state that this sales person not for once made me feel that it was about him acheiving his sales targets. His approach was to seek to understand what I needed, wanted to ensure that Lexus was the right place for me to start with and last but not the least the model I was opting for was the correct one. He took special attention to the details that I did not even account for and helped me making the right decision based on evaluation of all factors. Since my purchase, I am still in contact with him because he has always been there to help me when it was issue around technical confusion and he got me the answers. His pleasant and professional appearance, friendly approach, courteous behavious, focus towards making correct decisions were soem of the core values that have stuck to my memory. I recommend anyone who is looking to buy their next luxury car to visit this dealership and approach Puneet. I am confident that even if one is not a Lexus fan and user, after the first visit you will lean towards this car and from thsi dealership.Way to go Puneet. Keep up the good work and stay focused.

gkersell

Dec 11, 2010

I am a returning customer to Lexus. I have always been pleased with the service and the product. Mr. Tong, my sales reprentative made the overall expereience very enjoyable. He was professional and polite. He was extremely helpful and receptive to questions. Overall excellent experience with Lexus of Edison. Lexus of Edison knows how to provide good customer service. Wonderful shopping experience. Thanks so much!!

NJWH

Dec 11, 2010

The low tire pressure light was on in my car. The situation was quickly resolved with high quality. The dealership was able to accommodate my schedule, which I appreciated a lot during this very busy time. I wanted to thank you very much for your consideration.

bhaveshpatel1

Dec 10, 2010

salesman was great, management team was very helpful.we enjoyed the process of sales and finance was very smooth.we were treated very well.we were offered test driving of different car with no argument. we were offered coffee and snacks.the showroom looked like a nice hotel.best part was we got the car for price we wanted.

Gkpuri

Dec 10, 2010

I was shopping for a used car I saw one on Lexus of Edison website I called the dealer and spoke to Mr. Puneet Kapoor about the car and wanted to make sure the car is in good condition and did not wanted any surprises when I get to the dealership as I am 60miles from them. Mr. Kapoor was very professional and very knowledgeable and this is my best car buying experience I would recommend my family and friends to Mr. Kapoor.Keep up the good work!!!!!!

jhu

Dec 10, 2010

You may need a professional dealer to help you out when you decide to buy a new car.Barbara and her team did an excellent job when I first contacted Lexus of Edison from online.Everything is perfect so far, and you will find something even more than you expected (like free car wash for life, free sandwich when you are in the waiting room for your service).It was a pleasure and pride to be there, and thanks for the great help!

Kopal

Dec 10, 2010

It was a very good experience.Puneet was very courteous and gave 100%satisfaction,will recommend Puneet to all my friends.All the managers were very helpful made sure that the deal worked out.overall experience was excellent!Puneet took care of all our requirements needed for the car and personal .

mac0608

Dec 10, 2010

I only deal with Butch when I come to the service department. He has such a great personality and works with me and my schedule. He goes above and beyond when it comes to making the customer happy. I will always come to Lexus of Edison as long as he is working there. He is truley an asset to your company. There are not many people that are nice out there now a days(espeically in dealerships) and since I came across Butch it has been a pleasure dealing with Lexus of edison. Thank you Butch!

Rajeevgulati

Dec 10, 2010

As much I will say about them will never be enough. Talking about recommending them to others i will push them to go to this dealer. As I did already to one of my family memeber. I bought 2 card so far and on first recommendation my family member they bought car too. KEEP UP THE GOOD WORK !

Ricky1979

Dec 10, 2010

I was in the market for almost a month or so to lease a brand new lexus and went to several dealerships. The hunt for the right dealership who could overall give me the best deal ended at Lexus of Edison. I was taken care of by employee named Puneet Kapoor. Without the hassle of haggling or any kind of sales pressure, he offered me the best deal which no other dealership could offer and i was out of the showroom in less than 2 hours after completing all of the required paperwork with a brand new Lexus. The kind of treatment & service i received from this dealership & Puneet absolutely exceeded my expectations. I would strongly recommend this dealership to anyone who is in the market looking to buy or lease a Lexus. And based on my personal experience, Puneet Kapoor is the sales person you may want to ask for..

fant326

Dec 9, 2010

Donna Coleman is an excellent Service Advisor at Lexus of Edison, NJ. She is very friendly and professional which make me felt very comfortable as a customer. Even though I relocated to a different city, I still came back to her and have my Lexus IS250 service under her care.

hairbyjoly

Dec 9, 2010

I have to say he exceeded my expectation. My husband and I walked away with a brand new lexus rx fully loaded at an amazing price thanks to HD.I almost thought that we were going to have to go with a different brand but his salesmanship was so top notch that we just had to stay with lexus. I would say if your looking for another car please consider lexus of edison.

janicz

Dec 9, 2010

Our salesman, Dale Johnson, made the often onerous and stressful experience of purchasing a used car much more palatable and straight forward. We never felt pressured or manipulated and were always treated with the utmost courtesy and respect during the inevitable negotiating process. The car was as advertised and in the end, with a few concessions by Dale and his accommodating sales manager, we felt like we got a very good and fair deal. Even though Dale was having some family problems at the time, (we later found out that his 6 year old daughter was being taken to the hospital with a broken arm while we were in the process of buying the car), he never missed a beat and gave us his full attention until almost 10 PM that evening when the sale was finally concluded. We were extremely satisfied with the overall dealer experience including the financial arrangements put together by Tom Pasquale. But most importantly, after two weeks of driving, we are still extremely satisfied with our purchase. Both my wife and I would highly recommend Lexus of Edison to anyone looking for a great car and a fair deal.Oh . . . make sure you ask for Dale Johnson when you get there.

pietroel

Dec 9, 2010

Butch is the only person I enjoy dealing with at this dealership (or any dealership). He is friendly, courteous, and always a pleasure. Butch does his best to fit me in the shop's schedule, even when it is booked solid. He goes above and beyond with his customer service. Thanks Butch!

vin333

Dec 9, 2010

whenever i have been to this dealership for service i have dealt with Butch . He has been a pleasure to deal with over the years . He is always very friendly and very knowledgable and goes out of his way to make sure that when the customer leaves he is satisfied with everything . Butch is part of the reason during my last service appt.that i decided to buy another lexus and stick with this dealership . Thank you Butch you are great at what you do!

VS6525

Dec 9, 2010

I wanted to exchange a car with problems for another similar car. The dealership gave me the opportunity to do just that. Manish was my sales person and he provided a choice of at least several vehicles that would fit my requirements. We test drove 3 different vehicles that day and he was very patient while I was inspecting every one of them and did not pressure me in making my decision. Once the decision was made, he negotiated the lower price for me with the management and also a higher trade-in value for my trouble vehicle, which I wanted to return. In the end I got a better vehicle and a smaller monthly finance payment. the whole experience was fair, done in a friendly and pressure-free manner and all costs and fees were clearly explained and marked in the agreement. I would definitely recommend Lexus Of Edison to any of my friends and family members when they are ready for their next vehicle.

skrishna205

Dec 7, 2010

One of the best Auto Dealers I have come across.. So much professionalism and courtesy.. From the General Manager Jake Cohen to Sales Manager Al and My Sales Person Manish Vyas.. They have been great and very professional in their attitude and best part is they look for you and not for selling their cars but to ensure they understand your need and recommend best options.. I have leased RX350 from them and also went back and got a used vehicle for my wife..I have come across many auto dealers in my expierence in buyin cars over the past 7 years and these people are the best.I would recommend anyone to have a chat with the leadership and sales team and Lexus of Edison for their Automobile needs.. Even if they dont have the vehicle you are lookin to buy they will provide very valuable recommendations.I once again want to thank Manish, Jake and Al for their professionalism and a providing different expirence of car dealershipKeep up the good work.

krogers

Dec 6, 2010

This is a very professional establishment. Great salesperson in Chris Young. The finance department worked hard not to lose my business. They were fair and reasonable. This is my second car from them. Very professional staff. Their service department is A+.

mzestacio

Dec 5, 2010

The atmosphere in the dealership was friendly and our salesperson Anna was very knowledgeable and helpful. Any questions we had was answered and there was never any pressure put on us to purchase the car. We had a good experience and a good price with Anna buying our new car.

tkurya01

Dec 4, 2010

Lexus of Edison provided good overall service. The price was competitive. We were able to complete the transaction in an efficient and effective matter. The deal is in a convenient location. Overall, the sales person was very responsive and helpful.

bschirripa

Dec 3, 2010

Anna has to be the most DELIGHTFUL person to work with at Edison Lexus. Besides that she is a great saleswoman, she is the Nicest, Polite, Considerate & Helpful person there. I was so lucky to have her show me the vehicles, which she was so knowledgeable about and I was very happy closing the deal. I can't wait to get another vehicle from Edison just because ANNA, SHE IS THE BEST!!!!

Ruthfu

Dec 2, 2010

I just purchased RX350 AWD from Lexus of Edision today, Dale Johnson, the sale consultant - he is very patient and helpful with detail of the car that I am interested. He has also helped me with paperwork, insurance etc. I am very pleased with his service. He is excellent! I will recomand him to all my friends.

srigg

Dec 2, 2010

I have given Mr. Johnson an excellent rating because I a wonderful experience at the Edison Lexus dealership. I was helped by Mr. Dale Johnson who proved to be very professional, knowledgable, friendly, and honest. I was impressed by Mr. Johnson because he was not pushy when it came to helping me choose the right car for my personality. Prior to arriving to the dealership I spoke to Mr. Johnson on the phone because I had a car in mind. I wanted the RX350 suv crossover but I was not sure which color I wanted to choose from. Therefore, Mr. Johnson made my experience very pleasant because he told me to choose three colors in which I had interest in. When I arrived at the dealership the cars that I chose and the colors were waiting outside for me as promised. Mr. Johnson was ready to answer the many questions that I prepared for him. He went through each individual detail in regards to the features he showed me the preset seating features, the features related to the Lexus enform system. He conveyed the significance of this system which I cannot live without. He was very honest and made sure that I felt comfortable with my purchase before I sat down with him to discuss further business. He allowed me to take my time sit in the different suv's and he informed me of the various features each car had to offer. He also conveyed the packages that were available. Furthermore, Mr. Johnson ensured to explain gas mileage and the additional features with ease. I did not feel any pressure during my experience nor did I feel as if I was left in the dark about my purchase or the car that I was about to purchase. I was 150% sure that I wanted this car but with Mr. Johnsons help I knew that it was the car for me. Mr. Johnson went far and beyond his position as a salesman. He came across as a friend and that helped me with my decision. Mr. Johnson was also available if I had any further questions after my purchase when I had to return to get my IBEX treatment placed on my car. I digress...if anyone wants a GREAT and EXCELLENT dealer thats honest and friendly Dale Johnson is the guy!

ybkang

Dec 2, 2010

My husband did a lot of research on the car and price. This dealer gave us the best price over the phone. At first my husband thought they might charge extra fee when we were really in the dealer shop. But when we arrive there, the sales man Eugene is very friendly, helpful, and honest. The price is same as the number he gave us over the phone. We are very happy about the experience and really enjoyed doing business with Eugene and highly recommend him to our friends.

garthton

Dec 1, 2010

I was skeptical abot buying a used car from a dealer. Upon meeting with the sales rep, Barbara Gonzalez, my fears were put at ease. Barbara was not only knowlegeable friendly and honest, but took away the fear of being pressured into buying the car completely by giving us time alone to inspect and discuss the car. She is the type of salesperson that I was not expecting to find and would highly reccomend her to anyone interested in buying any car Lexus of Edison has to offer.

junsoownstn

Dec 1, 2010

Chris was a really nice guy. I needed a car very suddenly, and I visited the dealership for a used car.He worked with us to adjust the price so that we could get a car we really wanted for the price we could afford. He made us feel like he really cared about us, and he did the best he could for everything we asked for. Paperworks were easy too. I would recommend Chris to anyone who wishes to purchase a Lexus.

Andrew Sova

Nov 30, 2010

The atmosphere in the dealership was very friendly and my sales person was knowledgeable in the car which I was interested in. Any questions I had were answered promptly and there was never any pressure put on me to purchase the car, which I appreciated.

cbringuier

Nov 30, 2010

My experience at Lexus of Edison and Dale Johnson was exceptional. I felt confident that I was being treated honestly and fairly. Dale was very thorough with the review of the car and the test drive. He worked with me over email becuase that was more convenient for me. He was courteous and honest and I felt very comfortable with him. He came in to work early one day becuase he wanted to accoumodate my schedule. From the sale to the pick up of the vehicle to the financing, I could not have asked for a better experience. I tell everyone who asks about the dealer and Dale Johnson. Thank you.

court

Nov 30, 2010

WE WORKED WITH DALE JOHNSON. HE WAS AN EXCELLENT CONSULTANT.HE TOOK HIS TIME TO SHOW US AROUND AND EXPLAIN EVERYTHING TO US. HE ANSWERED ALL OUR QUESTIONS. I DID NOT FEEL PRESSURED TO MAKE A DECISION. I FELT HE WAS HONEST AND SINCERELY WANTED TO HELP US FIND SOMETHING THAT WOULD FIT OUR NEEDS. I WOULD RECOMMEND THIS DEALERSHIP. WHICH IS WHAT I WAS DOING JUST TODAY TO SOMEONE I KNOW.

denisep029

Nov 30, 2010

When it came to purchase a new car , I went to many area dealerships. I am very happy that I saved Lexus of Edison for last. The staff was friendly and my salesman Dale Johnson made the whole leasing experience worth it. I love my car and very pleased with it.

givensdenise

Nov 30, 2010

Christopher took his time and made me feel confortable with my purchase. As he went over the vehicle he answered all my questions and went above and beyond to ensure my satisfaction. I will definatly share my experience with christopher with friends and family.

josephjblank

Nov 30, 2010

The entire dealership is a first class operation. I needed to find a certified used car for my son and they hand picked the car according to my specifications. The sales team did not try to pressure me into the sale, instead they worked with me to satisfy my requirements. I was so happy with the team approach and espeically my sales person that 2 months later I purchased another car for my wife. I would recommend this dealership without reservation to anyone looking for an honest, customer-focused experience.

merrital

Nov 30, 2010

I rate Lexus of Edison a "10". They have rendered nothing but highly exceptional and quality service to me for over a year now. Their customer service is outstanding and the GM made sure I was catered to the best. Wayne in Service is also a professional who is kind and caring. But most of all this would not of happened if I had not met the most geniunely sincere and professional salesperson, Mr. Chris Young. Chris has catered to my needs and has constantly went out of his way to provide me with 5 Star Service at all times. I have only experienced quality & elite service from this fine dealership. CUDOS to Management, Service and of course my awesome salesman, Chris.

prashantphilip

Nov 29, 2010

I was looking to purchase new car and I had not done any research for it. Dale Johnson was really knowledgeable and helpful in explaining all the features and technical details of the Lexus ES350 I was looking to buy. Dale was very friendly and easy to interact with and helped us reach a satisfying financial deal on the car. He even went the extra mile of working after hours to go for a test drive and answer all our questions.I would recommend this dealership to everyone, it was a pleasant experience.

dima767

Nov 26, 2010

Anna Samejo is the best car sales representative I've dealt with. She is the big reason I leased 2 brand new Lexus cars within a period of 1 week! Anna is very knowledgeable, friendly and most importantly, not pushy at all. Highly recommend this dealership and especially Anna!

loyal_owner

Nov 18, 2010

I have so far leased and owned over 30 automobiles, most of them luxury. I would like to recommend Lexus of Edison and my sales person Anna Samejo. I have never had such a great experience between my model selection process to actually driving off with brand new Lexus. When I met Anna, I had no idea what I was coming across as far as a usual stereo type BUY BUY BUY sales perseon but I was totally blown away by her excellent product knowledge and answering my questions without any hessitation. I was amazed how anyone could remember such details about a high tech automobiles. Jason is a true professional when it comes to thanking me for my business as soon as I walked to the office I call the dentist office (finance office). I am sold on Lexus of Edison especially on Anna for as long as I buy Lexus.

bigje

Nov 16, 2010

We went to Lexus of Edison to buy a used car for our daughter. Dale was extremely helpful and stood behind the car (even though it was a non lexus used vehicle) when there was mechanical problems. They treated us as well as we've been treated buying a new car. Would definately recommend Lexus of Edison.

beth929

Nov 13, 2010

Dale Johnson was our salesman. He made purchasing a used car easy and comfortable We purchased a 2007 Honda Accord,and love it! He was professional and worked hard to meet our needs. We appreciate the kindness, respect, and help that Dale Johnson gave us. The entire Lexus of Edison dealership was wonderful!

cjcofone

Nov 13, 2010

After feeling bullied at another area dealership, I found my way over to Anna Samejo at Lexus of Edison. Anna has numerous favorable posts on this site so I figured, why not? Boy am I grateful! Being an easily intimidated buyer, Anna made me feel right at ease with her sincere and direct style. Needless to say, I left with a new ES350 after my first visit with Anna. Making my experience even more favorable was my first experience at service. Driving right into their service bays and waiting in the gorgeous lounge made the appointment fly by. Anna saw me there, remembered my name, and followed me out! Truly, a cut above...go see Anna!

blacklesbrowne

Nov 7, 2010

We've bought from this dealership before and our last trip was by far a better experience. Jake Kahen is the General Manager and Dale Johnson was our Sales Consultant. We appreciated their professionalism and attentiveness. The bottom line was that they made a typically high-pressure purchase decision for my family fun. Additionally my wife left her Ipad in our old car which we traded in and we thought that we may never see it again. We called Dale and Jake a few days after our purchase thinking that we may have left it behind. They searched the vehicle and told us that they found it, so we give them an A for honesty!If you meet with Dale ask him to play his cell phone ringtone for you, it's the coolest.

qylexus

Nov 6, 2010

Dale was my salesperson. He was very nice, friendly and knowledgeable about the car (RX 350).Only thing I was not very happy about was the dealer sales manager offered the trade-in price of my previous RX-300 was too low. Overall experience I would recommend Dale and the Lexus dealership in Edison.

ecampbell

Oct 12, 2010

Knowledgeable of the truck I was buying , answered questions I had , friendly service I would reccomend this dealership to others. I am a five time buyer of Lexus trucks and cars . I love the overall performance and longevity of the vehicle & the customer svc that Lexus provides to me.

John420

Oct 1, 2010

Unfortunately many vehicle dealerships receive negative criticism and after my recent experience, I must say for the most part they have earned them. The majority of salespeople are only interested in one thing and that is selling you a car. They practically ignore what is important to you and focus more on the vehicles they have in inventory. Models, colors, interiors, options seem to be suggestions rather than important features.Most people would think I am writing about the high volume market of smaller less expensive vehicles. To the contrary; my experience is with the luxury vehicle manufacturers; Lincoln, Cadillac, Infinity, Lexus, and the Genesis models. By far the worse encounter was trying to locate a Genesis that met my needs. Without going into detail, if Hyundai intends to enter the luxury vehicle market they need to develop a professional sales team to sell the Genesis and Equus. The leader in service, professionalism, and product knowledge goes to Lexus. And unquestionably, the best-of-the-best is Lexus of Edison. Their showroom and service center is state-of-the-art, their product inventory is vast with numerous vehicles of every model available for examination indoors. But their most valuable asset is their people, all thoroughly trained and professional. While I invested a considerable amount of time at the dealership and my primary contact was Barbara Gonzalez, Sales Consultant. Throughout our conversations she remained focused on the vehicle I desired. I was thoroughly familiar with the vehicle so many of my questions were somewhat unusual. Unlike most salespeople, who frequently provide vague or inaccurate answers, if she or any of the others were hesitant with their response (mostly financial), they would contact the appropriate person within their organization.If you are looking for a luxury vehicle and would like to make the most of your valuable time, I enthusiastically recommend contacting Lexus of Edison. I am certain you will not be disappointed.

cbringuier

Sep 29, 2010

Dale was great. He was knowledgeable, helpful, friendly, courteous and very attentive. I would recommend him and the dealership. There were plenty of cars on the lot, and Dale was very thorough in reviewing the car with me before our test drive.

JZins

Sep 12, 2010

Want a great no hassle experience Dale Johnson is your man....Anwered every question,guided me when i needed it and bottom was there in every aspect to guide me in my purchase.....Everyone there wanted and appreciated my business unlike my high pressure experiences i have had in the past....Lexus of Edison was a A+ experience....I will update the service side in the future.......Jon Z.....

Kumar10

Sep 7, 2010

I was called to test drive an used vehicle by the sales people ( thrice in a day saying its a labor day offer ). When I went there, surprisingly, the car is not serviced and would not even start !! And then they showed an alternative vehicle - which was in a horrible condition. Driving that was scary with so much of noise. It was neither serviced, nor cleaned. What happened to your XXXX point vehicle check commitment? I'm sure none of your mechanics touched this vehicle before. Why to call and waste customers' time when the vehicle is not ready.

CCT1

Jul 12, 2010

Had similar experience posted by KNW..."Certified Pre-Owned vehicles (which are supposed to come with a 3 year/100k mile warranty). Yet they tried to get me to sign for a 6 month warranty and offered the 3 year warranty for $1,000!" Was told that I didn't need to pay for the certification if I didn't want to spend the extra $$. Buyer beware, seems to be a common sales tactic at Edison.

Sandman42

May 26, 2010

Justin was great as Sales Rep. Very polite, no pressure, knowledgeable about the car (RX 350). Excellent follow up..calls back when you have a question...even after the sale! Tom arranged financing and was very honest and forthright and didn't try to sell me finance products I didn't need. I've used Free Car wash and have had no problem and they were very quick. Parts/accessories are priced quite high and I think Lexus Edison original buyers/owners should get a discount greater than the 10% on-line coupon...the mark up on some parts is 100%! Can't they live with a 66% margin?Only problem I've had is they were supposed to pay my last month lease on my old car and didn't...they were supposed to cut a check directly to me for the amount and I am still waiting almost 2 weeks...blaming the Accounting Department.For competitive new car pricing, no-hassle/professional sales I would recommend Justin and Lexus of Edison.

marclicht

Apr 13, 2010

My wife and I purchased our 2008 RX350 from Leus of Edison; Anna Samejo was our salesperson. Everything was handled on one day - finace, trade-in and sale. We were very pleased with both the dealer and Anna. Recently, I purchased the GS350. Lexus of Edison was my first stop and Anna was my choice to work with. Again, everything was a pleasure. While Anna was not going to be available when I picked the car up, Jason Revere was going to review the car with us in Anna's place. Another classy, caring and knowledgeable individual. Jason spent all the time in the world with us, answering every question in a professional and unrushed manner. A real superstar. Tom Pasquale, the finance guy handled the closing in a relaxed and efficient manner - a delightful guy.Because of its location, sales and service departments, overall operating room-like cleanliness, I would purchase another vehicle from Lexus of Edison.

TLKMLNJ

Apr 8, 2010

Although the staff is highly friendly, my experience has been less than satisfactory. They offer "free" car washes with a purchase of a vehicle. However, the staff seems less than enthusiastic when you actually do bring your car in for said service. It was actually suggested to me to leave because their was "an hour wait" for the wash, which turned out to be untrue. It just seems to be always something when you bring in your car for said service. Not impressed. Don't offer the service if your not going to do it properly.After a month with my new car, I now learned that the dealership hadn't paid my last payment on my pervious car like they negotiated to do. Now dealing with that issue. For a luxury dealership, I expected more.The car itself is wonderful. Lexus is a reputable and reliable brand. Safety was at the utmost importance to us and Lexus delivers on that.

meggm1

Apr 6, 2010

I visited 4 Lexus dealerships and was blown away with how much better Lexus of Edison is. Anna Samejo was friendly and very professional. After test driving the car my daughter Genevieve stated that if you are going to buy a Lexus buy it from Anna. There was never any pressure or hard sales push to buy. Anna's patience, understanding and knowledge of the vehicle was outstanding. I will be recommending Lexus of Edison to all my friends.

asathe

Mar 31, 2010

great service, friendly salesperson, good facilities, good negotiation of price, reputable brand, excellent reliability, very helpful and nice salesperson, will definitely recommend salesperson and dealership, good for service too, good value for trade in as well

lfgf3113

Mar 23, 2010

I would just like to say that my experience buying a 2010 Lexus RX 350 was wonderful. My dealer, Dale Johnson, was friendly and honest. He treated me like a VIP and took his time to help me get exactly what I was looking for. Everyone there was so warm and friendly that I would recommend this dealership to anyone I know interested in buying a Lexus and tell them to ask for Dale Johnson. I know they will be as satisfied as I was.

new-yorker

Mar 12, 2010

I needed to schedule my service and actually forgot to call ahead. When I got to Lexus of Edison, Wayne and Joe took me right away and did the recall on my ES350 and made me feel at home. I was real nervous driving in thinking that they would turn me away but I was offered either a loaner car of my choice or a ride to the mall or home. My car was washed and vacuumed and was filled with gas. That's why I buy Lexus and that's why i trust this product enough to buy it for my kids. I felt like a royalty when I was waiting for my car to get done. I am super happy with these 2 guys and think that they are the best.

LEXUSLOVERRRR

Mar 11, 2010

I LOVED MY EXPERIENCE AT LEXUS OF EDISON. I FOUND PEOPLE WORKING AT THIS DEALERSHIP TO BE TOTALLY COMMITED TO PERFECTION ESPECIALLY ANNA, MY SALES CONSULTANT, WHO HAPPENS TO BE THE BEST IN NATION I FOUND. GREAT SKILLS. GREAT JOB ANNA. TOM DID A GOOD JOB AS WELL. THANK YOU LEXUS OF EDISON.

bear1906

Mar 4, 2010

Dale was great. Honest, to the point, courteous and knowledgeable.I expected a Lexus salesperson to be snobby, but he was classy and down to earth. He also was able to address any concerns that we had with the car prior to purchase. I would buy another car from him again.

Blondie180

Mar 4, 2010

Dale Johnson was very nice and helpful. He explained everything to me i had no questions when he was done. Whenever im in the market for a new lexus in will go back to Dale. Everyone was very nice and the dealership was clean. They had the car that i wanted the frist time i was there.

margaret destephen

Mar 4, 2010

had a very good experience in buying my lexus. the sales person was very attentive and helpful. He worked with me on the price and I felt very confortable with him.I also met with the finance person, Tom Pasquale and liked him very much also. I would definetly reocommend this dealership. I have not had service yet so I cannot rate the mechanical service yet.

acohen384

Mar 2, 2010

I just purchased my pre-owned 2009 BMW 335i at Lexus of Edison. I couldn't be happier with my sales experience at this dealership. They made me feel comfortable, gave me a great deal and price. Everyone was friendly and I strongly recommend this dealership to anyone looking to buy a car. After having my car for 1 day I hit a huge pot hole, which ruined my tire. I was able to bring my car back to the dealership and they had me back on the road in no time. It was a very frustrating experience, but Lexus made it a very smooth and easy process for me. Thanks again Lexus of Edison! - Andrea :)

Shankara

Feb 28, 2010

Chris Young was very helpful all through the sales process. He was off on Friday but came over to office upon our request. We had several questions on the Lexus SUV, and indeed went back & forth on new versus used, different used models, feature comparison etc. Chris Young patiently answered all our queries. We enjoyed the courteous and wholesome sales experience. We were not impressed with the 'maintenance support' team - they did not provide a good response to our query on the drive axle status.

sbabs2

Jan 23, 2010

I wanted to give a great review to Lexus of Edison. I had priced out the RX 350 at 2 different Lexus dealerships and I did not want the runaround at the third. I called and spoke with Justin and told him exactly what I wanted. I said that I didn't want to come there and waste his time or mine. He called me back right away and beat the price of the other 2 dealerships significantly. When we got there he introduced me to Noel Borrero the salesperson who completed the deal. He was extremely helpful and patient with me when I couldn't decide what color to choose. This was the easiest car purchase that I have made ever!!! They have been nothing but accomodating. I have already sent 3 customers to them!!! Stephanie Perez

knw

Oct 17, 2009

Tom tried to pressure me into purchasing a car that I had not driven or seen in the daylight. They spoke about the fact that they only sell Certified Pre-Owned vehicles (which are supposed to come with a 3 year/100k mile warranty). Yet they tried to get me to sign for a 6 month warranty and offered the 3 year warranty for $1,000! Tom was very rude and stated that he never said that the car was certified and that I was to take the 6 mo. warranty or walk away!

material.study

Sep 9, 2009

Hi,I raised quote request online and Justin helped me to get that in few seconds.I don't have any complaints for him but,when i personally visited the dealer justin hand me off to someone else because he suppose to support only for Internet sales.The personel sales representative name is: Tom and he doesn't look like that interested to explain me everything when i mentioned that i have to wait for week or so to get my car.We liked the car after the test drive, so we told him our price and showed him our trade-in vehicle.Without even looking at the vehicle he mentioned we can give this much for your vehicle that's all.We ended up not buying car from lexus of edison and now looking someone else who can help with my search.Thanks

new-yorker

May 28, 2009

It's funny I was reading comments about this dealer and the complain about a FREE car wash, key word FREE. I never have had any problems with mine. I love the fact it's free!! I had the best sales experience I could've asked for. GO LEXUS OF EDISON!!

monti

Mar 6, 2009

Lexus of Edison is very young delearship and to cover the market they do lots of commitment and one of them was 'FREE CAR WASH'.When I purchased new RX350, the commitment was to come anytime for FREE wash between 7AM-7PM. 6 months later they changed FREE car wash policy to Mon-Fry (NO Saturday) 7AM-7PM and now they changed timing again Mon-Fry 8AM-5:30PM so usually nobody will able to go for car wash due to business hours.I spoke with customer relationship manager who also didn't keep his commitment to the customer which he did at the time of car sale. They are not for Luxury car sale but they should sale Toyota.This is not just me but my friend also complain same about this dealership.