Used Cars for Sale at Lexus of Kendall in Miami, FL

Bradley A Hoyt

Jul 2, 2016

Brought Lexus in for service of failed microswitch. They called and said it needed $1,000'd of repairs including $99 wiper blades, brakes, computers, etc. Also complained of cracked dashboard and was advised to contact Lexus. I told them to just repair the suspension fault and and was charged over $2,000 for what is truly only a $50 part that installed in minutes. They quoted $well over 2,000 for the dash replacement. I called the Lexus Customer service center and they were rude and indescribably dishonest. They said they would pay for half of the replacement part but only if the dealer installed it. I explained that the price the quoted for the part was TWICE the verified cost of the part online and that their quote for labor was MORE THAN DOUBLE that listed in the Lexus flat rate manual and verified on the Lexus Owners Group website. She said "final offer take it or leave it!". Subsequently pulled in with a stuck open sunroof only because it was going to rain. Was told I needed a $1,000 r&r of the motor. Got home and troubleshot myself. There was a leaf stuck in the track. One year ago received Lexus recall to replace the dash I complained of three years ago. Despite multiple calls still no replacement and multiple promises broken.Not only is this dealership the worst I have ever encountered and totally corrupt - Lexus is not a bit better. The outrageous markup of parts and the criminal deception as to needed repairs is astonishing. First - don't EVER buy a Lexus. Second - don't ever bring it here for service.

Juan Ignacio Baldrich

Jun 30, 2016

Rude and unprofessional staff, especially a person named Rina Ramirez, who is ironically the person you experience when is time to make a new leasing decision. Obviously, a large number or these ratings have to written by their sales staff and their families.Search different dealership options when leasing a Lexus vehicle, otherwise you will be remembering this post when encounter their customer service.

mak0cgf

Jun 27, 2016

Dealt with Eddie Abdool and received a very good deal and attentive service to detail on what my wants and needs were for my 2016 Lexus ES350. Excellent job! Will refer others!

Stella G

Jun 27, 2016

Helped by Dean Rosen. Extremely professional & knowledgable. Very pleasant lease experience. BEAUTIFUL nx sport vehicle.

Mmy1115

Jun 26, 2016

Great people Great service Great price I am always grateful for be by treated like family I'd recommend them to anyone as I have had a Lexus firm them for 13 years

Nacho1978

Jun 19, 2016

Desde que entre me senti muy a gusto. Pete fue mi vendedor y fue muy amable y muy atento, estoy muy contento con el auto y agradecido

Yami P

Jun 19, 2016

Maria Velasquez from the Internet department is the best. She is so helpful and definitely made it a point to get me what I was looking for. I would highly recommend her if you're calling for sales!

sandro8326

Jun 18, 2016

No complaints. Service was fast and personnel friendly and professional. Nice looking dealership and excellent service overall, specially the Internet sales department and Eduardo Solis. Thank you.

Paige Bailey

Jun 17, 2016

I have been working with Issac Lawson for many, many years now, and I cannot express enough how much I appreciate working with him. His professionalism, integrity and kindness is like no other.

Zekb

Jun 17, 2016

Vlademir was amazing! I would not have leased a car from anyone else! His service and salesmanship realky made me comfortable on what I was leasing!

Carychiappy

Jun 9, 2016

Service dept and Isaac Glosson always efficient! There is always attentive employees around and they always turn the car in clean, no surprises with pricing!

alyssa6431

Jun 7, 2016

The associates were very friendly and well mannered, I was assisted through everything and felt the prices were fair. Beautiful location, very clean. Would defiantly recommend and return.

Erlan

Jun 7, 2016

The experience at the Lexus Dealership was great . I appreciate the help from Cesar Alcala and his team.I really enjoyed my time at Lexus Kendall because the staff was really helpful and professional. THANK YOU!!

Ken

Jun 6, 2016

Isaac Thomas is the finest sevice attendant we have ever dealt with. He was very helpful and attentive to our comfort and needs. and we will always return when required.

Marielap

Jun 6, 2016

Tania was amazing! She answered all my questions and I could tell she genuinely wanted to help me. I am going to recommend her to all my friends and family!

Mel

Jun 6, 2016

The experience at the Lexus Dealership was great from start to end. I appreciate the help from everyone that was apart of the car buying experience.

Andres27

Jun 2, 2016

Great experience like always. ...Friendly staffing .quick service ,loaner cars, andBeautiful waiting room.That's why my we have 2 lexus and love themIs 250 f and Gs 350 f.

Henrygg15

May 28, 2016

Great the customer service is really good the actitude is really nice , the people, the place, the way that they talk to you, you feel like at home... Thank you

Julie

May 27, 2016

Isaac Glossen is a professional, courteous and helpful service representative. He always makes servicing our Lexus a little nicer. The update to the facility is nice and the touch of a water bottle in the vehicle is appreciated.

NeilM

May 25, 2016

Met at site by terrific young man who showed me to Victor RamirezVictor is a true asset Also met head of service who was very attentive and helpfulWell done

Emartell01

May 23, 2016

Great service quick and I was exolained detail by detail about my service and the waiting room was a pleasant experience so I had a great time Thanks

none

May 23, 2016

Lexus continues to drag its feet on the issue of replacing the dashboards and damaged door panels. It has been more than 2 years since Lexus recalled these items, but dealerships are not changing the original damaged parts in this area yet.

suvdvr

May 23, 2016

I have taken my 2009 Lexus RX350 to Lexus of Kendall since new and have enjoyed excellent customer service. The service representatives are professional and provide helpful advice for required maintenance.

Bookfury

May 15, 2016

Isaac and the service staff were courteous and fast. Kept me informed of services performed, made informed recommendations & got me through drop off & pickup rapidly & with a smile.

Lawman 84

May 15, 2016

The dealership streamlines the car buying process to a minimum. The sales staff are very pleasant to deal with. Oscar is very professional and true to his word on terms of sale. There are no hidden surprises. Would only wish that more time was taken to explain use of new technological features of the car. Overall I was very satisfied, which keeps me coming back every two to three years.

Yennys1

May 15, 2016

Everything was great !! the only thing Is that you have to spend the hole day to buy a car I wish next time took me less time . But beside that im in love with my new lexus nx . I love it !!

Aredlich

May 14, 2016

Excellent Service/Advisor, always gets the job done. I've been a customer for 8 years and I've never had a problem. Highly Recommended.

Emartell01

May 14, 2016

Angel Rodriguez and Oscar were great and I am planning on be back soon because of that and the experience and the price and how quick everything was done

Mvaldez1965atatt.net

May 14, 2016

Because i like the service and the sales lady patty was very nice and extremly professional. The dealership was very clean and professional and the establishment was very nice and the hospitality aswell.

Carscarscars

May 13, 2016

Dean Rosen was one of the most attentive and informative people I have ever dealt with when it comes to buying a car. He went above and beyond to get us the deal we got. We had no intentions of driving out of there in a new car but we did and Dean made it happen.

drich4ever

May 13, 2016

Victor is very courteous and always takes care of everything. He always get you in and out quickly. And he makes sure your car is clean too. He's an excellent advisor.

Jimmy

May 13, 2016

First time in their service department and I was completely satisfied. The service manager went out of his way to accommodate my request for a loaner which I really appreciate it and service was performed quickly and professionally.

Miss

May 13, 2016

That was the fastest service I ever had before. Thank u I really appreciate your time and help guys !!!I hope to be with Lexus for a long long time

Sbravo1205

May 12, 2016

I was explained very well details on vehicle , very professional and understanding . Not the pushy average sales person u have dealt with in different dealers

Itssmaddie

May 9, 2016

Nelcy Coimbra from Internet sales helped me get the exact car I wanted. Would recommend her to anyone! Great customer service and communication. Great job

Micaelaandrea

May 9, 2016

Dealt with Nelcy Coimbra the other day. I couldn't be happier with the service. She was wonderful and was very helpful! Over all a great experience.

Nicleeex3

May 9, 2016

Nelcy has amazing customer service, she is very informative and very caring. Couldn't ask for a better experience, she new exactly what I wanted, and gave me all the information possible.

PassionFruit69

May 9, 2016

I've been going around to several dealers and for the most part they have focused more on selling me what ever they want instead of what I'm looking for. I had the pleasure of working with Nelcy and she was very helpful and attentive and very knowledgable about the cars. Overall there was great customer service and I felt like my needs were met. Will definitely be coming back.

Rene Gamboa

May 9, 2016

Made a phone call and a pleasant voice answered her name is Nelcy Coimbra and she explained everything pertaining to the Lexus experience and invited me to visit and experience what Lexus has to offer. Great customer service , will visit soon

Ygonzalez524

May 9, 2016

Great excellence service of this dealer. Starting of with Nelcy, very helpful and nice. Very friendly and that's very important and because of the rest service I'm leaving this feedback

Magpy1215

May 8, 2016

I had a great experience dealing with Vladimin Bueno he was very honest, kind and a pleasure to talk to... Also- finance manager Robert Nelson was also very kind and pleasant.... You have a great staff working at Lexus of Kendall !!!

Diamy1984

May 6, 2016

what an excellent experience! Pete Meneses was great to work with. Was very patient and answered all my questions. Thank you for being kind/helpful.

Mayteeperdomo

May 6, 2016

i was undecided for several weeks now on which car to buy. I was looking at the Mercedes and the Lexus trucks. I Actually visited several dealers when I came to a stop at Lexus of Kendall. My experience was amazing from the moment I stepped foot in those doors. I was welcomed by one of the sales representatives, a young gentle man by the name of Pedro Meneses. Very professional, eloquent and truly values and takes the time to listen and share ideas with his customers. Needless to say i had such a wonderful experience from choosing the right vehicle alongside with Pedro Meneses and then Being introduced to Angel , the general sales manager to complete the paper work, that I had no doubt I wanted to buy a Lexus and not only buy a Lexus but buy it at this dealer with these individuals that treated me like family. I would totally recommend my family and friends to visit Lexus of Kendall . Thank you for treating me like family and not just a number.

AutoB

May 4, 2016

I have been in the market these past few months considering a few alternatives to replace my wife's SUV. Although I have heard of the good reputation earned by Japanese automakers in the past, I was not sure I would find what we were looking for. We had the pleasure of dealing with Jose Savinon, an individual who single handedly was responsible for us to have purchased our new vehicle at Lexus of Kendall. Not only was Jose very attentive to our previous automobile history, but also displayed quite a bit of patience and knowledge of the car industry and family needs. Jose went over and beyond what would otherwise be expected from a luxury car dealer and we could not be any happier for it. I highly recommend seeking him when you visit this dealership!

Mima33145

May 4, 2016

Mr. Romero was very professional and attended to all our needs and concerns. He offered numerous suggestions to best fit what we were looking to purchase. These different options helped us reach the perfect car and price option. Mr. Romero answered all our questions with honesty and always assured that he was doing his best to get us the monthly payment we most desired. It was a pleasure dealing with mr. Romero and the Lexus finance team.

Lexus570

May 3, 2016

Very clear and straightforward with the sales representative. Got all the information and explanation needed to make up my mind. I will be looking foward to drive a new Lexus.

lissette_b

May 3, 2016

First off, I would like to give my heartfelt thanks to the gentlemen at Lexus of Kendall. I received stellar service from every single staff member that I encountered throughout my day. I started my process with John (Sales Manager). I am so thankful to have met him that day. His knowledge in the business & superb service is what made my experience a success. He was extremely professional from beginning to end. Also, I'd like to thank the financing department, to be specific to Mauricio for his great work and Antoan (Sales) for all the final details at delivery and for all his help. Antoan was AMAZING! He went above and beyond for me. Thank you so much guys! I am very happy and grateful.

LexusMom123

May 2, 2016

Staff was helpful. Great experience from the moment I walked in. Robert was great! Even met with the general manager, Chris, who was extremely helpful and made my decision easy. I will be a repeat customer

ELDA RIVERO

Apr 10, 2016

Was very helpful since the moment I walked in. I got to leave home with a brand new car and couldn't be more happy with the customer service I received. Elda riveri 4/09/16

Patrick K

Apr 10, 2016

Had an awesome experience with my GX 460 purchase. Mario and Henry Espinosa are excellent and down to earth people. Third vehicle I purchase from Kendall Toyota/ Lexus. First was back in 97 with a 4- runner, then in 04 with a Sequoia, now in 2016 with a GX 460. Firm believer of Loyalty.... You treat the customer well, I will always come back.Thank you to Kendall Lexus and the Espinosas...Patrick Kettel

djnu

Mar 12, 2016

I would like to express my appreciation and thanks to Sean O'Grady, Sales Manager, Ronil Dufrene, Sales & Leasing Consultant; and Maer Zuniga, Vehicle Tech Specialist for their kind assistance and courteous manner in assisting me with my purchase. Their customer service were excellent!

Jami24

Mar 5, 2016

It's always a pleasure going to Lexus of Kendall. I had a wonderful experience at Lexus. Armando Ibanez, the general manager was extremely helpful and made us feel at home. He answered all my questions and made sure I was comfortable with my new car before I drove away.

Smk7846

Mar 5, 2016

It's always such a pleasure going to Lexus of Kendall. The general manager, Armando, and his team of dealers are one of a kind. For this purchase my dealer was Pete. His hospitality and attention to detail made the visit so personal. He worked his hardest to help me get the best possible experience. I am so pleased with Lexus of Kendall and will continue to buy my cars here!

Jackpmiii

Mar 1, 2016

I went to just look at a car because I had some time left on an existing lease, and then I met Patty Warman. I not only left with a new vehicle but left with the comfortable feeling that I met and dealt with a salesperson who I am more than pleased to have met today. Patty, thank you!

Bayshore10

Feb 29, 2016

Patty Warman is extremely knowledgable and allows you to have a relaxed, non pressured experience, She is patient and allows you to really get the car you want.....Looking forward to working with Patty and the team at Lexus of Kendall.

Bill C

Feb 28, 2016

Very disappointed with my service appointment this morning -- everything about the experience fell short of even the most basic expectations, let alone the heightened level of service that Lexus claims to provide (and for which Lexus charges a significant premium).Had an appointment for routine maintenance (oil change, tire rotation, inspection). When I tried to pay with my prepaid service voucher (which have been accepted without problem in the past), I was told that the vouchers are not accepted on Sundays because they would need to call JM Lexus (who issued the vouchers) to verify the voucher, and JM is closed on Sundays. This seems like a reasonable restriction -- I understand that they need to verify the validity of vouchers issued elsewhere (although, to be clear, each voucher clearly states its own unique contract number, and the redemption instructions to the service provider on the back say nothing about phone calls (probably to avoid situations like this), only that the voucher should be attached to the repair order and *mailed* to JM). Whether the phone call restriction is reasonable or not, the way the entire situation was handled shows just how completely disorganized and unprofessional Lexus of Kendall is.Upon being told that the vouchers could not be used on Sundays, I pointed out that they should've told me about this beforehand (or pointed this out on their website) so I didn't waste an entire trip and half of my Sunday morning.Strike #1: "Oh, well, maybe we could have told you about this if you had an appointment, but you just walked in." False. I made an appointment several days before, and I offered to show Frank my confirmation email. My confirmation code is X01DS91MO8. But, apparently, Lexus of Kendall doesn't even know about your confirmed service appointments. No wonder I've had to wait up to 1.5 hours in the past for the initial consultation (on a prior service visit).Strike #2: After they realized that I did have an appointment, I was told, "well, you probably did your appointment online, so it's a separate system. We have three separate systems. If you actually talked to someone when you made your appointment, then maybe we could've told you." Why should online appointments be any different from phone appointments? Especially when you tell people on your website to make their appointments online and provide a whole scheduling / tracking platform. Three separate systems, with apparently different levels of reliability? Talk about disorganized and unprofessional. As for not talking to me beforehand about the prepaid voucher restriction, maybe this is why everyone else in the past has called me to confirm my online appointments and go over the service requirements beforehand. Or, as I stated above, you could simply say on your website that prepaid service vouchers are not accepted on Sundays. Surely, this is not the first time this has happened.Strike #3: I was then advised to do the service on a different day if I still wanted to use the voucher, and I was told they could pick up my car. "Okay," I said, and I tried to schedule an appointment for that. But nope. "Let's schedule to have someone call you tomorrow morning to schedule your maintenance." So now we have to make appointments to make appointments? I guess maybe one or more of their "three separate systems" needs to rest on Sunday. And the appointment to make an appointment wasn't even really an appointment -- they could offer only a 2-hour window within which they would call me to make an appointment for the actual service. Yes, that's right -- I will need to wait by the phone for up to 2 hours, in the middle of the work day tomorrow, just so I can receive their phone call to make an actual service appointment.To be clear, this is not a review of the service consultant (Frank). I think he is simply constrained by the very disorganized systems and processes at Lexus of Kendall. However, it did feel like he was trying to get me to leave as quickly as possible, and it didn't feel like he tried to go out of his way to help or mitigate the negative experience (again, he's probably just constrained by the systems and processes).Lexus of Kendall -- completely disorganized, unprofessional, and substandard service. Unworthy of the Lexus brand. Very disappointed.--- UPDATE (2016/02/28) ---As stated above, this whole situation arose because the service consultant claimed that he could not call JM Lexus on Sundays to verify my prepaid service voucher. I just checked JM's website -- they are open from 9 to 5 on Sunday (which overlapped with my visit to Lexus of Kendall this morning). So the part about not being able to call in was a blatant lie. Strike #4.

Cesar411

Feb 17, 2016

I highly recommend Patty if you want a zero pressure relaxed shopping experience. She's very patient and doesn't grill you with questions or practice any sort of deceptive sales tactics. I bought an infiniti G37S and the process was fluid with no back and forth. Avoid the sharks and go straight to Patty Warman at Lexus of Kendall. Nagyon Koeszoenoem PattyCesar

Freijo13

Jan 24, 2016

Eduardo at Lexus of Kendall is a great sales rep who made me feel 100% at ease. This was my first experience leasing a car without it being a dragged out unpleasant back and forth game. Eduardo was honest and straight to the point. Very helpful and transparently straight foward. Best car lease experience bar none.

yolanda

Jan 18, 2016

It was the best buying-a-new-car experience ever. All the staff makes you feel at ease, and they're are very professional and courteous. Specially Mr. Happy Vyas, our sales person. He went above and beyond for us, and make it happen. Thanks!

sylvia18

Jan 14, 2016

Bob King. was the salesman, who searched for the perfect car. It was an amazingly smooth and extremely courteous negotiations. I recommended Bob to friends!!

patm

Jan 5, 2016

This purchase, a 2012 Lexus RX 350, was the 7th car I've owned over the years. This particular buying experience was the best by a long shot. Bob King is/was a great sales rep. At no point in time did I feel like I was being pressured, hustled, rushed, coerced, or otherwise disrespected. Every staff member I came across was extraordinarily friendly and amiable. There was no sleazy sales tricks or gimmicks, no double-talk, no games, just a knowledgeable sales rep who played fair and wanted his customer to be happy. Honestly, I wish every car buying experience would be like this one. I live about 60 miles from this dealership and it was completely worth the drive. I even had some questions a few days after I bought the car and he went out of his way to make sure I was happy and totally taken care of. Seriously, Bob, you're great, and thank you. It was a pleasure to buy from you. I'm not kidding... if I ever have a friend in the market for a Lexus, I'm sending them to you.

Rmjcustomer

Jan 5, 2016

Cesar was so easy to deal with and honest! There were no games whatsoever. This is exactly how car buying should be! I had to be in and out including all paperwork and moving my personal items from one car to another in two hours in order to pick up my children at school- and they went above and beyond to make that happen for me. Jose Rodriguez in financing sped me straight through - yet made sure to be thorough with every detail of the deal. I love my Lexus (2nd LX570) and Lexus of Kendall restored my faith in the sales portion after a botched experience at another local dealer. A++++

mayoga

Dec 28, 2015

Roberto Romero was the salesman who assisted us, this is a third Lexus lease with this guy on Lexus of Kendall , we are going to be looking for him and for Juan Soto for our next lease , they are very friendly and respectful.

vgadda

Dec 28, 2015

Patty was really helpful. No pressure sales tactics or bad cop/good cop games. She is respectful and kind. Patty was really detailed explaining many of the tech/mechanical car features.

julio castillo

Dec 20, 2015

Oscar Hortzman was the salesman who assisted us. He was great. I would use him again in the future. We leased a car for 2 years

randyb

Dec 20, 2015

What a great dealership! Cesar is the nicest, most knowledgeable and kindest salesman ; extremely patient and caring! Shawn is the Manager and you get a feeling that they truly care!My lease was ending; I went to another dealer that did not listen to my needs, said they would do the right thing and then gave me the complete opposite in sincerity and price .Cesar and Shawn listened, went above and beyond to fulfill my request and did!I leased an NX after 2 IS cars and never driving any type of SUV. The car is beautiful and I advise anyone looking to run to this dealership.

jgallardo1204

Dec 8, 2015

I had a stress free experience. Straight to the point, didn't waste time. Very pleased with this purchase experience, All the staff was helpful and courteous.

Svnightwing

Dec 8, 2015

I was a walk-in not expecting to buy a car yet. I was introduced to Bob King for assistance. Bob was patient, listened and informatitive. He never pushed or made me feel I was wasting his time. Questions were answered or researched for guidance and handled professionally. We worked out all the terms and arrived at a satisfactory compromise (although I never got my watch :))!I will recommend him when the opportunity arises.

mosoga

Dec 6, 2015

Oscar Hortzman was the salesman who assisted us. He was great. I would use him again in the future. We leased a car for 2 years.

Mtinez

Dec 4, 2015

I want to thank Eduardo Solis for my wonderful experience at Lexus car dealership. He is very professional and treats his client very well. He also was a lot of knowledge in the car Industry. I highly recommend him and this dealership. :)

Rocky1234

Dec 4, 2015

I love my Lexus.We were treated well from the minute we walked into the dealership.We especially loved our first female salesperson- Patty Warman.

KenHen1087

Dec 2, 2015

My experience at Lexus of Kendall was nothing short of amazing. I am so blown away by the service and especially the staff. From the very beginning, I was taken care of by Sean Freixa as he went well out of his way to reserve my car, as I was in North Carolina at the time. He was so professional and accommodating, and was happy to answer any questions I had about the vehicle. Cesar Alcala made me car buying experience especially wonderful. He was so warm, personable and kind- and made sure I was 100% happy and comfortable with everything before buying my IS 250 C. Cesar went above and beyond in helping to buy my dream car. Lastly, Robert Nelson really sealed the deal as he assisted me with my financing plan. He made the entire process so painless and smooth, I couldnt believe car buying could be such an enjoyable experience. If you are at all interested in Lexus, either buying or leasing, I promise Cesar Alcala will take care of you. Hes the best out there! Thank you Sean, Cesar and Robert- you boys are the real deal :) The Lexus Dream Team ! Im so in love with my car, but when the day comes to get my next Lexus- theres no doubt in my mind where Ill be going :)-Kendall H.

mike20

Nov 30, 2015

I couldn't be happier with my new Lexus, as well as the purchasing experience. Car buying has never been a pleasant experience for me; however, this time with my salesman Tom Butler, it was a completely different case. Mr. Butler was a joy to work with and I never felt like I was taken advantage of. Thank you again for following through with exactly what you said you would.

mlpenna

Nov 30, 2015

I have been through many makes of cars and many dealers. I was in the market for a hybrid and checked out of few places but when I went to Lexus of Kendall I didn't have to go any further. Very professional and knowledgeable. Gave me a very good deal.

Vasfamily

Nov 30, 2015

Loved it here and love my new Lexus IS. Service was great. Will definitelly recommend and come back myself. Conveniently located on US1 and also the service department.

vicki and Gerald Geist

Nov 27, 2015

We have used Lexus of Kendall for many many years. We usually deal with Mr Chris Roberts, President. He is a class act. Patty Warmon was are sales Goddess. She is so nice, approachable in every manner, honest, patient, and I would recommend her HIGHLY.I was very undecided and she guided me through my many options and possibilities and was great even when I changed my mind 5 times.........

maydat555

Nov 24, 2015

I can honestly say that it was a pleasure dealing with every one at this dealer. Everyone is very welcoming and warm. Patty Warman is a great patient and professional individual. She's excellent in following through, and makes sure that the customer is happy and comfortable. She's efficient and thorough in her work and follow-up. Robert Nelson was also a great person to deal with - friendly and fast.I highly want to thank the General Manager Armando Ibanez, for taking the time out to meet with me and to satisfy my needs to purchase my car. Armando was excellent in communication, reliability, friendliness and patience.Overall my experience at the dealer was a great one. This is my 4 vehicle that I purchased from them.

Liz + Jerry

Nov 23, 2015

Our 8th Lexus and second with Patty Warman because she is just terrific. Calm, thorough, listens to the customer and doesn't push you into what you don't want and once you find it she works really hard for you. Courteous and warm and really refreshing. We could not give a stronger recommendation. We left with another Lexus and a great feeling. PS Robert Nelson did a first rate job in finance, too.

carbuyer

Nov 21, 2015

Having dealt with Shakil before I went again yesterday and bought a Lexus. Very smooth and easy. We came to a deal in 10 mins.

evelyn

Nov 21, 2015

Patty Warman is an excellent sales person and I definitely recommend her. She was very friendly but businesslike, efficient and effective and not at all pushy. She is well informed and knows her inventory.I normally hate car shopping, but she made it into a good experience. Thank you Patty, so far I love my new carEvelyn Roisman

jshap4321

Nov 20, 2015

The salesmen are DISHONEST LIARS. It is one thing to have a bad experience... dealing with bold-faced liars is far worse. I made a lease deal with a salesman over the phone. We agreed to all terms and we both said "Done deal." I then drove 40 minutes in traffic at 8:30 pm to finalize the deal. When I got there, the manager, Muhammad, came over and said there was "no way" he could do the deal. I explained to him that the salesman and I already made the deal. Muhammad just repeated that he could not do the deal and continued to walk away. No apology at all. It is clear this salesman intentionally lied to me just to get me to drive to the dealership so he could begin the slow, grueling process of wearing down the customer. Of course I stormed out of there. I don't do business with liars. I then emailed the General Manager to inform him that their salesman intentionally lied to me just to get me to drive to the dealership. No response to my email. It is clear this dealership ENCOURAGES its salesmen to lie to their customers in order to sell cars. Beware!! The people at Lexus of Kendall are snakes.On a related note, I told Lexus of Pembroke Pines about this horror story 3 days later and they honored the exact deal that Lexus of Kendall refused to do. So not only is Lexus of Kendall full of snakes, they are also unable to make good deals. They are a low-end Lexus dealer and have no problem lying in order to compete. Stay far away.

El Mouldo

Nov 13, 2015

Bought the 2008 lexus is250 from salesman cecil silva on 2011. He showed us the car fax that said no accidents. We bought the car. A couple years later went to sell at carmax, they ran a carfax and lo and behold it had been in one with structural damage to boot. They didn't want it. Be careful with this dealership,

Sunhost

Oct 16, 2015

Both salesman and all others I dealt wit are great people. However, I was disappointed with the fact that one of the sofas is ripped open snd that there was no coffee or soft drinks or even bottled water available. I cannot believe this is a Lexus agency!

jceballos

Oct 13, 2015

A wonderful experience, very friendly and makes you feel part of the family. Everyone from Angel the sales manager to Oscar the sales person to financing were just great and helpful.

jrperez29

Oct 4, 2015

A truly great experience. Straight forward and got the deal done quick! John Pedrianes went above and beyond to meet my expectations. I love my new car.

marilexus14

Oct 1, 2015

Great place, fast service and an exellent sales person like Edwin. I bought my first Lexus in year 2000 and still a loyal Happy customer?

Rich421

Oct 1, 2015

Roberto made my car buying experience great. He was very knowledgeable on the car and thru the financial process. He's the reason im going to consider future purchases.

Happy Son, Happy Mom

Sep 30, 2015

I am excited since I just got my first car and guess what, it's a Lexus. Love the car, love my MOM for getting it and guess who else I love, "SHAK" the salesman. My mom said Shakil Rehman is a very gentle man. I say Shak Rehman is the best Kool Dude. I told him to get ready because now all my friends and going to come to Lexus of Kendall and will only deal with him. Thank you to my mom and SHAK for this. YES I WILL DRIVE IT CAREFULLY! The dude even gave me driving advice and that's why my mom liked him so much.

Martha Almeyda

Sep 30, 2015

My husband and I have been driving a Lexus for the past 8 years now. We've known Mr. Cesar Alcala for quite a while now. On our previous lease he was the Finance Manager at that time, I cannot begin to say how much Cesar went above and beyond and worked with us. After driving the ES350 for the past 2 and a half years, this past Friday, I contacted Cesar thru the What's App application and he not only immediately responded he also set up an appointment for Saturday and the rest is history. We left the leader with our brand new 2015 RX350 SUV... I not only recommend The Lexus of Kendall dealer I strongly suggest that you give yourself the opportunity to meet Mr. Cesar Alcala. He will definitely exceed all your expectations!!!.. I also will like to commend on Igor the Finance Director that also went above and beyond specially for me and also made it possible for me to leave the dealer with a smile on my face!!! Thank you both Cesar and Igor for being so kind, understanding and most of all so professionals.

RichBitch

Sep 30, 2015

As a woman, I've always been reluctant to walk into a dealership by myself. The thought of having to talk to salesmen who would come at me like sharks angered me, turned me off and I would walk out!!!Then a friend told me "You need to go to Lexus of Kendall and only speak with Shakil Rehman". I begged my friend to come with me but she couldn't so I ventured to go and try again.. l got there and took a deep breath walked in and asked for Mr. Shakil Rehman. He was walking in as I mentioned his name and the first thing he said was... I am Shakil, Ill be happy to let you walk around the showroom and when you are ready, I'll be here. Meanwhile, can I get you a bottle of water or soda?" I thought to myself, so far so good, he's giving me space!!! Five minutes later, I found the car I wanted right in the showroom, as he walked towards me with a bottle of water I said this is what I would like to get, after that, he was very knowledgeable, patient and professionalism... I was SOLD on him and the car!!!! I felt at ease, he was very easy to talk to and he sure knew his product. I drove out that same day with a beautiful Lexus and went straight to my friend's house to show off my car... When she saw me she said, well how was it? My reply to her was "You were right about Shakil, this has been my BEST EXPERIENCE EVER! Thank you Shakil!!!!

zlease

Sep 30, 2015

Patty Warman make the whole lease experience smooth and excellent. She is knowledgeable and her guidance allowed us to make a decision that day and complete the new lease. Thank you!

Carlady99

Sep 29, 2015

I bought my previous lexus at another dealership with another salesman-big mistake. He did not explain the equipment and options on my vehicle. This time my husband and i went to Lexus of Kendall, Mr. Buttler was our Salesman. He explained everything in detail and gave me a good deal. Mr.Buttler will be our salesman for a long time as we are long time fans of the Lexus Brand.

cftrejos

Sep 29, 2015

Sales and marketing team was very friendly. Mauricio Gomes, in the financial dept. was simply superb.I don't have much time for the negotiating process and I am a repeat Lexus customer so I was hoping for a quick turnaround. From drop off of my old Lexus to pick up of my new Lexus and thats what I got.

Sooner

Sep 29, 2015

Very helpful, friendly, and excellent sales person. He was with me the whole process. Helped me get the car that I wanted with a great deal. He teach me everything of the car and I am very happy with my new car.

jeannette225

Sep 28, 2015

I was contacted about two months ago by Mr. Eduardo Solis via e-mail and then it was was followed by a phone call and we disgust my needs and what we wanted and expected for my new 2016 ES350.At that time the 2016 was not out as yet, but about a month ago he called me again and we agreed that he was going to find the vehicle that I wanted which I had mentioned that at least I wanted the same equipment as I had on my previous ES350. Well a week and a half ago he called me and mentioned that he had found the car and that he had made arrangements to have the car come into Lexus of Kendall and that he would call when the car was in. Well Monday of last week he called again to advise me that the car was in and we made arrangements for us to see the car which we did last Thursday 9/24, after seeing the car we went to his office to talk $$$, we did not reach an agreement but he mentioned that we was going to speak to his superior and that he would call me the next day (Friday 9/25), Well he called after he spoke to his superior and we kick the price back and forth until we finally reach and agreement.We picked up the car last Friday and we are very happy with it as the car is absolutely beautiful.Regarding Mr Solis I want to say that I am 70 years old and I have been purchasing and leasing cars for the last 53 years and in all of those years I have not had the pleasure of dealing with such a professional, this gentleman has been excellent and we strongly recommend him for his professionalism and his willingness to help and guide a customer.Thank you Mr. Solis it has been a complete honor to deal with you. God Bless. Eddy Fandino

alexalee328

Sep 27, 2015

Very knowledgable, helpful, friendly, and excellent customer service. Lexus of Kendall helped me lease the car I wanted for a great deal. I would recommend this dealership to others in a heartbeat!

Emiliorodz

Sep 27, 2015

Went in advance to get my wife her birthday gift and he was very thorough and knowledgeable on the cars. We reviewed a few different models and price options. Since the gift was a surprise, I brought in my wife a couple of days later to a new car in a beautiful showroom with a giant bow. Everything went as planned and better. Definitely buying my next car there! Thanks for everything Roberto!! ER.

Asc

Sep 26, 2015

No hassle at all...first offer given first offer accepted. Definitely will recommend the dealer and these 2 gentlemen. See you in 3 years...hopefully sooner

CandiO

Sep 26, 2015

I really wasn't sure what sort of car I wanted. I was at umpteen dealerships before being recommended to this dealership. I was pretty burned out by the time I called and spoke with Santiago and then made an appointment. I arrived at their beautiful showroom and Santiago introduced me to Mike Alonso. Mike was such a pleasure to work with. I was looking at the CTH which is a hybrid - we took a test drive and he explained what made this car special. I'm not really a major car person but this car was just great. Mike was such a great guy to work with - a real professional. He called me a couple days later to see how I liked the car. The rest of the team from the sales manager, Sean O'Grady, the finance manager, Mauricio Ferreira were all great too. I look forward to visiting again for maintenance! They are like my car family! I will absolutely recommend Mike to all my friends and family. Thanks so much. I'm so happy I visited Lexus of Kendall. I'm a very, very happy, satisfied customer.

Carlady99

Sep 26, 2015

I was car shopping for a lexus is350 and was refferred to Tom Butler. He was very knowledge as well as professional in answering my questions. Was very satisfied with his service and will recommend him to further friends. Thank you.

fong, dawn

Sep 26, 2015

I have been leasing my Lexus vehicles from Lexus of Kendall since 1999 when I first got the ES300. When this lease expired I got the RX. I love this vehicle with it's great looks and superb handling. The Management and staff at Lexus of Kendall are the nicest, most courteous and professional people you will ever meet in the car business. Chris Roberts and his team are simply the BEST!!!

Golden Girl

Sep 26, 2015

I had the pleasure of working with two fantastic sales persons (Eduardo and Rigoberto) at Lexus of Kendall. Both salesmen were very attentive, cooperative and able to provide the car of choice. The customer service was excellent and I would definitely recommend these two sales persons to anyone that's considering purchasing a vehicle from Lexus of Kendall.

Sandmilecard

Sep 26, 2015

I was very pleased with my purchase and the service I received. Eduardo and his team were so warm and great! I would recommend them to anyone.

Jojo

Sep 24, 2015

Pete made the car buying experience easy and painless! Will definitely come back and recomend him to all my friends and family. Thanks again! Joseph Veloso

ofeliat

Sep 23, 2015

friedly atmosphere, the sales person was great. he found me exactly what i was looking for and the price i was looking for it is the first time in my life that i actually enjoyed buying a new car without having any stress

chrismacintosh0816

Sep 22, 2015

I had a great experience shopping at Lexus of Kendall. Chris Roberts and Shakil Rehman were very helpful and I would recommend purchasing a car there. Thank you

Yamy1221

Sep 22, 2015

Los dos vendedores son excelentes personas y vendedores espectaculares ojala tuvieran mas como ellos ...gracias a la atencion de ellos podemos recomendarlos gracias conserven los sus nombres son cesar Alcala y la senora encantadora de patty gracias

ialcoba

Sep 21, 2015

I came with very little knowledge of the Lexus SUV & thought today was a day of researching the market. Mr.Oscar Hortzman was excellent in showing me the difference btw 2 SUV's I was interested in. He was very patient as well as comforting & immediately felt at ease. Gratefully he made me an excellent package & I drove off with a new RX 350 .

Simple

Sep 21, 2015

I needed a new car on a limited budget live close to Lexus of Kendall I usually buy my cars at Kendall Toyota right next door. I figured I would search their website and I found a 2014 pre owned Honda Civic with 4200 miles I clicked the chat button on the website and a gentleman named John Anthony began speaking with me via chat he seemed very busy and had to rearrange a couple of appointments to squeeze me in and let me tell you even though I'm buying a Honda at a Lexus store I now understand what they mean when they talk about the Lexus experience. Without a doubt a most pleasant and cheerful experience simple is better.

Best Day Ever

Sep 19, 2015

I woke up in the morning and never imagined that today I would purchase my car at Lexus of Kendall. Shakil Rehman was there for our family and guided us in every step we took. His amazing knowledge, professionalism, integrity, and great sense of humor made this day for us. Thanks Shak for being there and providing the best day ever for our family. It has been a pleasure to have met you and we look forward to a lasting relationship with you and Lexus of Kendall.

Happyhappyhappy

Sep 18, 2015

I have been buying and leasing cars for well over 25 years. This without a doubt is the Dealership I've been searching for all these years. I submitted an inquiry through CarGurus for a Certified used Lexus within ten minutes a gentleman named John Anthony called he was no nonsense and to the point I was in the store an hour later driving this beautiful GX 460. John Anthony and product specialist Dean Rosen made me feel like I was the only customer in a Dealership so full of customers we had to sit at the coffee bar to discuss the deal.Needless to say twenty minutes after I arrived at the store I was sitting with their Finance Director Igor Katayev signing the paperwork driving home in under an hour with my beautiful Certified 2013 GX 460. Lexus of Kendall where have you been all my life. Thanks

LoveMyLexus

Sep 18, 2015

Patty Warman was the most professional, approachable, honest saleswoman I have ever worked with when leasing a car. My goal was to purchase a vehicle and Patty not only assisted with laying out financial options, she guided me with the process from day one. Lexus of Kendall is luxury service at it's finest. My experience exceeded expectations and I left with a great deal on my Lexus NX 200t. Thank you Patty and Lexus of Kendall. I love my Lexus.

ray r

Sep 18, 2015

Patty Warman brought a refreshingly positive experience to car buying. Patty was accommodating to my every need, and never lacked her patience and caring. Lexus Of Kendall, and Patty Warman the best combination.Ray R

Abel A.

Sep 17, 2015

Oscar Hortsmann, the salesman that handled my leasing of the 2016 Lexus ES-350 today, did a superb job explaining to me the lease terms and the features of this new car, He was courteous , friendly and prompt. Also Igor, the administrative person in charge of giving me the new 36 months lease was very efficient and prompt in preparing all the required documents.The entire staff at the dealership was very friendly and all performed very well. Maer, the person that helped me connecting my Iphone to the GPS, Bluetooth System was also very good.I strongly recommend Lexus of Kendall and plan to continue doing business with them for many years.

Diaz,georgina49

Sep 16, 2015

Wonderful experience because of Pete Meneses. I have leased several Lexus and I always go back to deal with Pete. He is courteous, friendly, and goes the extra mile. I would gladly recommend him.

kalamc

Sep 16, 2015

I can honestly say that this was the first time I have ever had a positive experience purchasing a new vehicle. My salesman, Tom Butler, was professional, knowledgeable and gracious. Living primarily out of town, most of the conversations were via email and Mr. Butler was always available to answer my questions and accommodate my requests. When it came time to pick up the car, everything was exactly what I wanted. I am so very happy with my new car and wouldn't go anywhere else to purchase again in the future. It is refreshing to have dealt with an honest and trustworthy salesman in an environment free from pressure and hassle.

NED

Sep 16, 2015

Best dealership in town. Sales staff are outstanding, honest and caring. Five stars to Angel Rodriguez and Pete Meneses. Continue to lease Lexus cars because of this great deakership

Clara

Sep 15, 2015

We walked into the dealership on a Sunday night minutes before closing and Mr Rehman was assigned to us. He never once looked at his watch or made us feel as if we were delaying his long day. He was professional, very nice, personable and friendly. He closed the deal and we appreciate the time he took to explain all the details of the car. Thank you Shakil. We love the car.

Kalinad1

Sep 15, 2015

Pete was honest and direct. He explained everything in detail and had a great attitude. He was professional and knowledgeable - Thanks PeteThe Blanco Family

bruno

Sep 14, 2015

I had an excellent experience with Cesar Alcala.He understood my situation and he deliverer the car I wanted with a reasonable payment.I will see him in the future!!!I am planning to keep getting cars from him.Very profesional!!!!

Lilysage610

Sep 14, 2015

I normally never take the time to write reviews but in this case I want to tell Lexus of my experience with Mr.Shakil Rehman. He was very knowledgable, extremely professional and understanding when it came to buying a car. As a female buyer, I felt very comfortable throughout the whole process. thanks Shak!

Pkita

Sep 14, 2015

This is my first time leasing a Lexus . Cesar ALcala was my salesperson and I had a great experience with his job, I'm so happy with the experience with him and I'm so happy with my new car.Thank you!

Dayi07

Sep 13, 2015

Cesar is an excellent salesperson, he explained the car and made it a pleasant experience. I would definitely recommend him to my friends and family. Thank you so much for everything.

Ginas2015

Sep 13, 2015

They really show they care. Very friendly, always available to answer any questions. 5 star quality all the way. Very patient, professional and knowledgeable. Would highly recommend to a friend.

Sophy1026

Sep 12, 2015

I am happy to take this time and tell Lexus of my experience with Mr. Shakil Rehman. Shak as he is called by my husband who has known him for many years; Buying a car from Shak is very rewarding in more ways than one!!! He is KNOWLEDGEABLE, PROFESSIONAL, UNDERSTANDS OUR NEEDS AND ALWAYS, ALWAYS goes out of his way to make sure our experience brings us back again and again. My husband and I will not buy a car unless it's from Shak!.

alamb020

Sep 11, 2015

Mario Alves is an incredible associate and extremely helpful. He paid very careful attention to detail and made sure I was content with my vehicle purchase. Aside from his welcoming attitude, he offered a fair deal on my purchase and was able to make me feel comfortable about doing business with this dealership. I fully appreciate his assistance and wish every car dealership had an associate like him.

amianexp

Sep 11, 2015

I am writing to compliment the dealership for the excellent service I have received from Mario Alves. Mario is not only a very knowledgeable salesperson who knows his products inside and out but he also listens to his customers and is therefore able to meet their requirements with ease and professionalism. Mr. Alves is a credit to your establishment and should be commended for his performance.

Barbara

Sep 11, 2015

My rating is basically driven by the excellent,professional and informative service I have received by tech expert Maer Zuniga. I am a long time Mercedes Benz owner who just 6 months ago decided to try Lexus. Not being familiar with the car, I needed much assistance from Maer. Each and every time she has been there to assist with all my tech needs in an expedited manner. Frankly, if I had my own business I would hire Maer away. She is a valuable asset to Lexus of Kendall. Thank you,Barbara Haar

brewforthecrew

Sep 11, 2015

Young/Inexperienced buyer here! Great to know that there are car salesman out there who aren't trying to take you for all you're worth! If there is something inexpensive and reliable available, Mario Alves will find it! I'm not one who writes reviews, but in this case, I am glad I had the opportunity to do so. If you're looking to buy a car, FIND THIS MAN! Again, I don't write reviews, but a salesman with integrity is hard to find and I must give credit where credit is due.

Cecy62

Sep 11, 2015

Easy, take care of you, like person, take responsibility about your desire, pay attention your psicological point of view and type of life, i was a gentleman and educated treat and he know about his job, about cars and about costumer service.

Ediaz2144

Sep 11, 2015

Pete and the GSM Angel Rodriguez made me feel like family as soon as I walked in the door. The service was amazing from the beginning as soon as I walked in the door and expressed my interest in a GS.

Ratatouille1

Sep 11, 2015

A great experience as always! Pete Meneses always takes care of me when come in. He makes sure I always get the best deal possible. Thanks again! Alejandro

briarbay

Sep 10, 2015

I am never disappointed at Lexus of Kendall when dealing with Shakil Rehman. He is so knowledgeable about their vehicles and I am always comfortable returning to Lexus. Shakil is very professional, friendly and gives me enough time to make sure I am satisfied with my car. He has been consistent with his excellent service in the over 20 years we have been dealing with him. I have also been satisfied and happy over the years with the service.

Lexola25

Sep 10, 2015

Came in looking to check out the new lineup. Shakil answered all of my questions, walked me through some things I didn't even know the cars had. I felt comfortable throughout the whole process. It was a very enjoyable experience. I'm glad I decided to stop in and really glad Shakil helped me make my decision. I am ecstatic about the car. My in laws are looking for a new Lexus in the near future and I will be directing them to Lexus of Kendall straight to Shakil! Thanks Shak!

tonyalemom1019

Sep 10, 2015

Our sales rep, Shakil Rehman was amazing, responsive and true to his word. If you're looking for a good lease deal, ask for Shak. We leased a 2015 Lexus ES 350 and are thrilled. The finance department was very helpful also, David, was the gentleman who assisted us.

Argonaught2121

Sep 9, 2015

I leased a BMW previously from Shakil Rehman at BMW South Motors. When he returned to Lexus of Kendall our family was very pleased. He is an outstanding gentleman and an excellent salesman. So, we are returning clients to Lexus of Kendall and leased an ES350 from him. We will follow him wherever he may go. Hopefully, he will remain at Lexus of Kendall, because we are very please with our lease.

Jayro

Sep 9, 2015

I enjoy working with Chris Roberts and thought that Eduardo Solis and Mario Alves did an outstanding job of getting everything ready to go in a professional manner-I leased my fifth Lexus ES 350 from Lexus-Kendall -truly enjoy the car and excited to have the new 2016 edition in my driveway

Ladybug

Sep 9, 2015

This is my second Lexus car, we were Mercedes buyers and Mario convinced us this was the best vehicle to buy. Maintenance free no hassle service, and great value.

marlem1955

Sep 9, 2015

Normally when I buy a car I do not take the time to write reviews, but in this case I am compelled to do so. This is the seventh car that I have bought from Kendall Lexus, and will continue to do so.I am especially pleased to have been working with Mr. Shakil Rehman on this sale. The reason that I keep coming back to Lexus of Kendall is the dedication to the customer, and the professional relationship that has developed over the years with Mr. Rehman. By the way my wife loves the 2015 ES350.Best regards,Bill Brown

Otero C&M

Sep 9, 2015

Best Lexus Dealer. We have had several Lexus in the 15 years and this was defentily the best experience. Armando and Mario were excellent from start to finish.

JackieP

Sep 8, 2015

I bought an Hybrid used car from Antoan Gutierrez 1 month ago and my experience was the best, he is excellent with customer and knows the car perfectly.Will recommend him completely.

jpeirats

Sep 8, 2015

I had a great service shopping on my new car. Oscar Hortzman and Eduardo Solis Thank You guys for a awesome work and experience. I am 120 % Satisfy..

Karladedios

Sep 8, 2015

About 2 months ago someone recommended me to see Antoan at Lexus of Kendall and i can't be more happy i did, i was in and out in less than 90min

Liz123

Sep 8, 2015

I had bought cars before but its the first time that I feel comfortable and confident buying a car, my sales agent Antoan Gutierrez is an excellent person with a lot of patience. I will definitely recommend him to anyone.

Princess0801

Sep 7, 2015

From the expertise and knowledge of the car from the Salesman Shakil Rehman, to the Finance Department Robert Nelson. My decision to come from Mercedes Benz to Lexus was a major decision. My Salesman guided me in that decision, explaining the car and helping me to make that determination. I feel that I made a good choice and would recommend to come to Lexus of Kendall where you are treated as it is not just a car dealership but a friendly atmosphere and that you can rely on your Salesman and Finance Manager for all of your needs.

Vlska22

Sep 7, 2015

I have to say that I was impressed with how effective and professional both my sales agent and Eduardo Solis. They made this experience effective and stress free. I highly recommend them to anyone looking to get a Lexus. It's refreshing to work with people that know their job, and care for the customer.

CarGuy

Sep 6, 2015

Mario really made buying a car a hassle free process. Everything went smooth and quick, I wish every other dealer will at least try to shoot for this quality of service. Although I would probably wont care anymore about any other dealer, because I believe from now on, Lexus will be the only car brand at my house. Mario Alves has great vehicle knowledge and didn't try sale us something we did not need. He was also very friendly and most important on all very truthful as well as Robert Nelson.

romylishous

Sep 6, 2015

I had a great experience shopping for my brand new car. Shakil Rehman was an excellent salesman. He was very attentive and dedicated to my needs. Also, Robert Nelson my finance manager was very professional and got me in and out of my vehicle in a timely fashion. I highly recommend Lexus of Kendall for a smooth car buying experience. Will be returning to Lexus of Kendall for my future vehicle needs.

CarlosGR

Sep 4, 2015

I am very satisfied with this purchase. Mario made the process simple and clean. I was introduced to Michael the technology specialist he explained the vehicle inside and out every button and he answered every question I had without hesitation. I would recommend this dealer to friends and family.

A Well Satisfied customer

Jan 31, 2015

Our Car experience with SHAKIL REHMAN (SHAK) was one of a lifetime. Want a Red Carpet attendance while buying your next car, Ask for SHAKIL and call him right now 305-401-2916 for your 100% satisfaction

taylor.charpia

Sep 4, 2014

Dealer promised multiple repairs. It was a late model used car represented as "mint" It did not have the wind deflector as promised, bumper was damaged, and one key was missing.. Paid for the car, drove back, and dealer will not fix after 20+ emails saying they will. .Buyer BEWARE. I have bought 25 cars from afar and will not buy from Lexus of Kendall again!

madmax6970

Aug 31, 2014

Carlton was as freindly and easy going as can be. He made the experience painless and easy. Dariene did a great job explaining the features of the vehicle and helpihg us with the setup. I would rate this vehicle and the people that I sorked with as a ten.

h1005

Aug 30, 2014

I never thought buying a car would be this easy. So in love with my brand new car. Everything was awesome, outstanding and exceptional. NO hassles or headaches

Jose Hidalgo

Aug 28, 2014

I was recommended to Terry Bean. The best car buying/leasing experience I ever had, Terry is a none-sense type of person that doesn't beat around the bush. He talks to you straight and goes over all the facts as many times as needed. Wonderful guy to deal with, highly recommended. Also, the assistant that help us with get to know the car's gadgets was extremely knowledgeable, patient, pleasant and friendly. I would like to thank Terry and his assistant for making this a great experience

cars321

Aug 28, 2014

Very glad to have worked with Terry Bean and everyone else on the team. everyone were very Professional, Personable, and made it an easy experience!

Peter Gonzalez

Aug 27, 2014

I went to three Lexus dealers in my neigborhood. Lexus of Kendall was the only one that gave me a clear deal. I dislike to purchase a car but Miguel gave me such a great deal over the phone and I felt comfortable is going there.

lmendez

Aug 27, 2014

Dariene Mendez was very helpful and I look forward to buying there again. She taught me things about my car I didnt even know existed.

Lopez3211

Aug 27, 2014

Words can't describe how great my experience was at this dealership! I highly recommend it! This is my 5th Lexus and I have never been disappointed.

Eric Diaz

Aug 26, 2014

Extremely friendly staff with excellent service. They provided the best price and overall car experience. The Sales Rep, Pete Meneses was a pleasure to work with, as well as the sales manager Angel

ronniejay

Aug 25, 2014

Salesman was very helpful we ended up getting car with no hastle took no more than 2 hours from start to fiinish We had a choice of cars in the price we wanted to spend, we were able to drive car. Edwin was very helpful with everything that took place. The girl who help us set up features at the of our visit was also very helpful

David Weinstein

Aug 23, 2014

As always, Eduardo was a pleasure to work with. He keeps us coming back and is always helpful. Dariene was patient and knowledgeable in helping us learn about the car and how to use the many features offered.

Edward Boshnick

Aug 22, 2014

Mr. Bean got us the exact car I wanted at a price much less than I thought I would be paying. In addition he gave me a price on my 14 year old trade-in (with 140,000 miles) that was extremely generous. The car that I wanted was not in stock. Mr. Bean located the car before it left the factory and notified me with the exact date that it would arrive. My wife and I love the car and appreciate the effort that the staff at Lexus of Kendall extended to us. Dariene and Maer spent several hours with us teaching us how to use the high tech equipment on our new Lexus GS. We appreciate their expertise and patience. These two women were extremely knowledgeable and were able to answer all of our questions and concerns.

Francisco Porro- RX350 blk

Aug 21, 2014

Dariene, the representative that explained all technology in my new Lexus, exceeded my expectations. She was extremely knowledgeable, informative, patient, nice, and smart!!! She was the best!! Will definitely call her if I have any questions; like she told me!!! THANK YOU DARIENE!!!

Kvallarino

Aug 21, 2014

My experience at the Lexus dealership was phenomenal. The technology specialist was very friendly and extremely helpful. She was able to answer all my questions the first time and with great answers. Definitely will recommend this dealership to friends.

Isbell M. Lucero

Aug 20, 2014

Love the service and they work with you for the best deal

pedro004

Aug 20, 2014

I REALLY HAVE TO ADMIT THAT I WAS PLEASED WITH THE SERVICE I RECIEVED FROM YOUR TECHNOLOGY SPECIALIST DARIENE. THE YOUNG LADY WAS EXTREMEY ATTENTIVE AND VERY KNOWLEDABLE. MADE MY FAMILY AND ME FEEL EXTREMELY COMFORTABLE. THE OVERALL EXPEREICE WAS PHENOMENAL.

jose

Jul 26, 2014

I was recommended to Terry Bean. The best car buying/leasing experience I ever had, Terry is a none-sense type of person that doesn't beat around the bush. He talks to you straight and goes over all the facts as many times as needed. Wonderful guy to deal with, highly recommended.Also, the assistant that help us with get to know the car's gadgets was extremely knowledgeable, patient, pleasant and friendly.I would like to thank Terry and his assistant for making this a great experience.Jose Hidalgo

madmax6970

Jul 26, 2014

Carlton was as freindly and easy going as can be. He made the experience painless and easy. Dariene did a great job explaining the features of the vehicle and helpihg us with the setup. I would rate this vehicle and the people that I sorked with as a ten.

petergonzalez

Jul 23, 2014

I went to three Lexus dealers in my neigborhood. Lexus of Kendall was the only one that gave me a clear deal. I dislike to purchase a car but Miguel gave me such a great deal over the phone and I felt comfortable is going there.

Ediaz2144

Jul 22, 2014

Extremely friendly staff with excellent service. They provided the best price and overall car experience. The Sales Rep, Pete Meneses was a pleasure to work with, as well as the sales manager Angel

ronniejay

Jul 21, 2014

Salesman was very helpful we ended up getting car with no hastle took no more than 2 hours from start to fiinish We had a choice of cars in the price we wanted to spend, we were able to drive car. Edwin was very helpful with everything that took place. The girl who help us set up features at the of our visit was also very helpful

David Weinstein

Jul 20, 2014

As always, Eduardo was a pleasure to work with. He keeps us coming back and is always helpful. Dariene was patient and knowledgeable in helping us learn about the car and how to use the many features offered.

dredbosh

Jul 8, 2014

Mr. Bean got us the exact car I wanted at a price much less than I thought I would be paying. In addition he gave me a price on my 14 year old trade-in (with 140,000 miles) that was extremely generous. The car that I wanted was not in stock. Mr. Bean located the car before it left the factory and notified me with the exact date that it would arrive. My wife and I love the car and appreciate the effort that the staff at Lexus of Kendall extended to us.Dariene and Maer spent several hours with us teaching us how to use the high tech equipment on our new Lexus GS. We appreciate their expertise and patience. These two women were extremely knowledgeable and were able to answer all of our questions and concerns. Edward Boshnick

Lillianzbazan

Jul 7, 2014

Dariene exceeded my expectations; she was extremely knowledgeable, informative, patient, nice, and smart!!! She was the best!! Will definitely call her if I have any questions; like she told me!!!THANK YOU DARIENE!!!Francisco Porro- RX350 blk

carsRmylife

Jun 16, 2014

After negotiating a price for a new lease on particular car, including walking with the salesman (Rolando Cespedes) to the EXACT car to lease, and agreeing that is the car and handshaking on it, when it came time to do the paperwork, the paperwork was for a DIFFERENT car and with a DIFFERENT package, but for the same agreed upon price. They attempted to be sly about it and not even tell me! Stay away from this dealership. Never in my life have I experienced such dirty bait and switch maneuvers. There are many different lexus dealerships in south florida; I suggest taking your business to any one of them.

sesingh

Jan 15, 2014

The worst experience ever. Stay away, Donot purchase a vehicle from these people. Angel is particularly rude and unprofessional. Not what to expect from a luxury brand.

Shahir18

Sep 2, 2013

Very quick on responding, but very pressure driven... Was not willing to make a deal - only push the sale regardless of customer satisfaction

Lexus Fan

Apr 5, 2013

Erroneous price quotes, Internet price listed when I called i was quoted a higher price. When I questioned the price difference they said I must have been looking at a brochure, which I did not have and never saw. The most rude Manager I have ever encountered. He was rude before he quoted different prices and even more so when I questioned him in regards to their pricing practices. I would Never purchase anything from this dealership, not service, a vehicle nor anything else ever.

Gayle G.

Dec 5, 2012

I love my new RX and I want to thank Armando and the rest of the staff for everything. Everybody there is so nice and the facility is huge. It doesn't look that way from the street. But there are four floors of Lexuses inside.

Cmtx4

Sep 26, 2012

My husband and I had the BEST car buying experience ever with Lexus of Kendall. So while doing my research to write this review I was completely shocked that I even found one bad review on the place. I hardly ever write reviews but I felt they deserved this one. I've probably owned close to 15 cars in my life so I'm pretty familiar with the whole ordeal. We dealt directly with Terry Bean during this purchase and he couldn't have been more enjoyable. Yes, I said enjoyable! Buying a car is usually very stressful but he was very knowledgable, not pushy, and extremely professional. He did everything he said he would, exactly how he said, and exactly when he said. No surprises! It really did not feel like buying a car from a haggling salesman but more like from a good friend. The other staff that we interacted with was also very pleasing. They have a large selection of vehicles and if they don't have what you are looking for, I'm sure they can get it. They did for us. I can't say enough nice things about Terry Bean and his entire staff at Lexus of Kendall. We will definitely purchase or lease our future vehicles from them. Hands down the BEST Lexus dealer in South Florida! Don't waste your time going anywhere else. 100% Satisfied!!!!

karlmiami

Nov 27, 2006

Dissapointed with my dealing with them. After agreeing on price and placing their required $2k deposit, I called the next day for different lease lengths to consider. The saleman said I had to call the finance guy. I called the finance guy and he said I have to call the saleman. After no returned phone calls, I realized the salesman did'nt care after the sale. Later, he only called to see if I didn't mind waiting three more weeks for my car so he could sell mine to a customer at the dealership at the time. So fed up, I called back, released the car and they took three weeks to print the check for me to pick-up.

vanmartin

Nov 27, 2003

I have bought 3 LS400's from this dealership. And I will eventually buy a 4th. They are excellent to work with. Negotiation does take a little longer that it should but the Lexus leases have always been very competitive. Lexus Leasing is also good to work with. They offer great pricing although it may take a little more time. Physical plant is crowded but they are opening a larger building next door in early 2004. Nothing beats the LS400 for reliability and comfort.