Used Cars for Sale at Lexus of Mobile in Mobile, AL

michael j rohloff

Oct 25, 2016

I purchased a new Lexus 10/15/16 there was a mistake made in the paperwork which cost me additional funds at the tax office. I have been calling twice a day for the past four days. Left messages for the finance dept., Two sales managers and my salesman. No return calls, apparently after you leave the lot you are on your own! Shame, lost future sales.

Rey Marfil

Sep 11, 2016

Maintenance service completed on time frame given by the representative

Jess McBeth

Aug 30, 2016

I recently purchased a jeep from this dealership and even though the process took a while, the customer service was bar none! Would recommend this business to anyone interested in buying a vehicle and I will definitely go back.

Tony from Perdido Key, FL

Mar 22, 2016

I recently took my older Lexus in for repairs and received the same competent and professional service as always from my service writer, Saline. Although they have a very vibrant and busy service department, they always take time to listen to all of my needs and they are very thorough in taking care of them. This is the first time I actually sat in their customer lounge - as I normally drop my car off and leave immediately in one of their loaner cars. Today I needed to do some work on my laptop computer, so I made use of their waiting area for about 15 minutes. To my surprise, an attendant, Vanetta, greeted me and offered my snacks and beverages and made sure that I got seated comfortably and had everything I needed. Nice touch! Kudos to the owners and managers at Lexus of Mobile for making sure their customers feel appreciated!

DonnaV

Mar 16, 2016

I have been using Lexus of Mobile since 2009. Making appointments with Lynn has always been a pleasure. This visit John helped me with my car. He went over and above. Because I live out of town, John and the mechanics made sure my car was done quickly. Always great service!!!

AKahn

Jan 31, 2016

In view of my personal experience, I think Lexus of Mobile service manager is the worst manager I have ever deal. The service department messed up my LX570 Lexus wheels by spraying some chemicals during so called complimentary wash. Immediately after oil change service, I noticed so many white spots on the wheels, I showed the wheels to my service representative and he told me the manager is on the leave and once he will come back he will contact me in order to resolve the issue. I called couple of time directly service manager regarding the issue and left several messages. In addition, I asked my service representative to give him a reminder regarding the wheels. It has been about 45 days passed but I didnt receive a single phone call from Lexus of Mobile service manager as I was told he will get back to me. I have never seen such a nonprofessional behavior from any service manager ever.

Nagen

May 12, 2015

Brought my 2015 Lexus Rx350 for 10,000 mile service. I had booked the service with a request for a loaner on line. The appointment was for 1015, and I arrived at the dealership at 1010. I was met by the specialist, and the loaner was ready and waiting. He said that the car would be ready at 1230, and it was. It had been washed, and was clean. This was indeed a 5 star excellent service!

Lexus Fan

May 1, 2015

I purchased a 2015 Lexus ES350. I dealt with Jason Meaux and Jason Potts and they were both very helpful and informative. Everyone I dealt with at the dealership was friendly. I think I will like doing business with this dealership.

Thelma Tartt

Mar 31, 2015

I was very impressed and satisfied with the attention and service I received at the Lexus dealership here in Mobile. I would continue to use their services. You do get what you pay for and more. They went above and beyond my expectations. I've had a nrw BMW snd a new Lrxus awhile back. Nevet received this kind of service back then. In todays world this is not a given. They try hard and it works.

Teresa Diehl

Oct 8, 2013

My car salesman, Cedric is terrific, but the rest of the experience is very horrible!!! I called and was given a price for my vehicles after I gave them the VIN #. I had agreed on my Jeep as it was the same price I had been given by the Jeep dealer here without a trade in, just cash out. Actually I guess since I was purchasing a brand new Lexus I should have received more, anyway I didn't argue. I did not agree with the price on the M/B, so they took it in and it was worth more. I was fairly knowledgable about the prices as I had been other places. Anyway after about 2 weeks they came back and gave me a $2000.00 difference on the Jeep, which I was going to take to the local dealer and get more. I told them I was having very severe back surgery and nothing could happened after Friday. Also, on top of my surgery, my husband had just passed away the month before after suffering for 2 years with cancer. I was in no shape for them to deliver a car on Sunday when I was so heavily sedated,,couldn't walk or hardly talk and mentally worn out. I have complained upon deaf ears, but it has been circulating on facebook about how wrong it is what they did to me, even the bank had heard my story and another from another woman that was very similar. To this day I have never heard from Lexus or received a contract, even though I have requested it. I feel they owe me $2000.00 at least. I was taken advantage of under very extreme conditions, even when I requested not to have it delivered, that was my late husband's Jeep and I knew the value and they had the Vin# for about 2 weeks!!!