Used Cars for Sale at Lexus of Northborough in Northborough, MA

cindybeth

Jul 21, 2016

I had a wonderful experience leasing my car. Darryl Newman is simply the best! I would highly recommend him. The staff is so welcoming. I truly will not go anywhere else.

Denise Duffee

Jul 20, 2016

Celebrating the purchase of my first Lexus. Darryl Newman is such a pleasure to work with. He knew how excited I was to pick up my new car, and offered to wait for me. It really meant a lot. Love the car.

Happy

Jul 19, 2016

Just bought a 2016 Lexus RX350. I found all people I dealt with to be very knowledgeable and helpful. The whole transaction was easy. This is the 3rd Lexus I have bought from them.

Morris Housen

Jul 18, 2016

Today I purchased and drove home my 3rd Lexus. Each of the three were purchased at Lexus of Northborough and two of the three were purchased from their star salesman, Darryl Newman. Darryl waited patiently for 4 years to sell me a new LS460L. My previous Lexus was a 460 that lasted for 260,000 miles and was done in when I got rear-ended one morning 3 weeks ago. During those 4 years, I would come in to the dealership for oil changes and other small service issues and everytime, Darryl would greet me with a friendly smile and without any sales pressure, let me know that he was ready when I was ready. So, the first call that I made after the accident was to Darryl. His patience had paid off. The LS460Ls are not easy to find and I know Darryl put in some time locating one for me. He negotiated the transfer, brought the car in and had it ready when I showed up today to drive it off. I would recommend Darryl Newman and Lexus of Northborough for anyone within range. mh

Frank Bernieri

Jul 15, 2016

Darryl Newman is a true professional who took great care of me! As far as the dealership is concerned, I did have to bring a competitive quote to them to get the best price, but once I did, they were very aggressive in offering a great price. I have been enjoying the highest quality service from this dealership for over 9 years. I now have 3 Lexus cars that are being serviced by this dealership.

momof2

Jul 14, 2016

Darryl is a not just a salesman, he is a professional. Each time I see him, he greets each of his customers by name, and I've seen him do this for years now.

heyduefathotmail.com

Jul 9, 2016

Wasn't planning on purchasing a car just yet. But found a ES350 that was reasonably priced with low mileage. Darryl Newman was the sales consultant, Mike was the manager and Nate was the finance person. They worked together to make the purchase go very smoothly. I even had a special request and they were able to fufill that without any problems and I was able to pick the car up the very next day. Nate was able to help me finace the car and worked on getting me a great rate. Appreciate the great service. Highly, recommend Lexus of Northborough!!

Irish guy

Jun 21, 2016

We went to Lexus of Northborough after hearing lots of positive things about them. We were not disappointed. This was our first luxury car purchase so we were excited. Darryl Newman met us and asked us a few questions and then showed us a few options. As soon as we saw the RX350 we ended up buying we new it was the one we wanted. Darryl was patient and thorough with us. We could not have felt any more comfortable and Darryl and the entire team exceeded our expectations. At no point was anyone pushy or inconsiderate. We can not wait until it is time to buy our next car and go see Darryl again. What an outstanding team of professionals. From the receptionist, cashier, sales manager, finance manager, service personnel etc. they were all wonderful to deal with. I would recommend Lexus of Northborough to anyone that asks.

Murphy

Jun 19, 2016

This is my second car to buy from this dealership. They have always been very courteous. Darryl Newman was my salesperson and he really was wonderful and took a lot of time with us. I would highly recommend.

Jeanne716

Jun 17, 2016

This is my second leased RX350 with Lexus of Northborough. Darryl Newman made the process amazingly easy both times. Kudos to a great professional and charming sales agent who is always several steps ahead, anticipating and explaining all the questions I had and speaking to my insurance agent to get my policy switched over. He and Kevin McHale worked with me to reach an affordable deal satisfactory to me. Darryl even called this evening to check to be sure all was going well and I was enjoying the car. I have enjoyed ten years of excellent service at this dealership and would recommend them to anyone looking to purchase, lease or simply car maintenance. Thanks, guys.

Kelley90

Jun 16, 2016

Darryl was amazing! He met me on his day off at the DMV so I could get my car and waited 4 yrs with me! Could not be happier with my purchase and the people over at Lexus of Northborough!

Gratitude

Jun 13, 2016

This dealership provides excellent service to it's customers. Darryl Newman and Kevin McHale are a dynamic duo. They were able to get me into a better vehicle of my choice in a very short period of time. I am appreciative of their expertise!

Nelson

Jun 12, 2016

Lexus of Northborough is a 5 Star Lexus Dealer and the same is true for their employees. I'm not an easy customer to deal with. I buy on price; however, it's nice to deal with great people that understand their customers. Chris Schmitt in sales and Nathan Roseberry in financial services are the BEST!!!! To all who read this, purchase your next Lexus from Chris and insist that Nathan handles the financial part of the deal. You will drive your purchase away very happy !!!!Chris & Nathan Thank you for all your hard work !!

Happy customer

Jun 8, 2016

Every time I come here whether to buy a car or come in for maintenance, everyone here makes me feel important and welcomed. I worked with Darryl once before and found he is very knowledgeable, professional and personable. He is not pushy and helped find the right car for me. So when I was looking into another car, I asked for Darryl again and am very pleased with the car I ended up buying.On the day I was there, he was very busy but still found time to make sure I was attended to. I would not hesitate to refer him to my family and friends.

yaiyai

May 31, 2016

Excellent service and Knowledgable and personable . He made it a wonderful experience ii would come back and recommend him to any of my friends.I left completely satisfied with the operation of my new car

welcome

May 30, 2016

I will go back to this dealership and recommend anyone else does also. The staff was pleasant, we experienced very limited negotiation and the sales person we worked with (Darryl) was friendly, helpful and respectful. The entire staff (including Nathan and the management team) was professional, kind and gave the impression of being genuine. Thanks for a very good experience!

Casigel

May 28, 2016

I've been leasing Lexus' at Lexus of Northborough for the last 10 years. Salesman Darryl Newman is probably the nicest, must understanding, honest and most professional salesman I've ever encountered at a car dealership. I've read the previous ***** reviews and couldn't agree more with what was written about Lexus of Northborough and my man, Darryl Newman. I say no more.Craig S. Shrewsbury, MA

jtsai

May 28, 2016

This was my first car shopping and fortunately I had a good experience. I worked with Joe Steele. He was courteous, friendly and helpful. He did a great job explaining to me the features of the vehicle I was looking for. Overall I'm happy with this purchase.

DWH

May 27, 2016

I was interested in trading in a sedan for a certified pre-owned SUV. I have dealt with this dealership for over 6 years and have bought 2 other cars from them. I wouldn't' think of going anywhere else. Darryl is very knowledgeable about the cars is very good at selecting the best car that matches your needs. The process of buying cars from this dealership has always been very a very easy process that can be completed very quickly. I have been able to drive away in the new car within a few hours. Amazing!

Eb11

May 26, 2016

I had a price point in mind and within an hour or so we had a deal. Darryl was very accommodating and explained everything about the vehicle I needed. The finance manager was also very helpful! Within 48 hours of calling I had a new car!

elrey

May 26, 2016

From the moment you walk through the door, you are swept away by the beauty of the place, the delicious muffins, freshly baked cookies eaten on sumptuous leather chairs amidst a totally relaxed tranquil atmosphere. What took it to an even greater level was the courteous professionalism extended by our representative, Darryl Newman. The guy was just so genuine and considerate of our needs and made what I generally regard as an unenjoyable experience, buying a used car, a most delightful one indeed. My wife and I came away wishing he was our next door neighbor. great job and thank you, Darryl!!

SJR

May 26, 2016

We were in an situation where we expected our old Lexus to last us another few years, but suddenly needed a major repair. We decided that we were better off with a new car as opposed to spending a lot of money on the old one, which was not running.So we weren't the happiest of buyers, but decided to stick with Lexus, and I would say that the salesmen that we dealt with, Darryl Newman and Joe Steele (who we did the deal with), were professional, courteous, respectful, and helpful. Overall I'd say we had a good experience with everyone we came across and would also say the finance manager was very good. So far we're very happy with our L-Certified IS ...

LyndyB

May 24, 2016

I visited this dealership after looking at some of their L Certified pre-owned vehicles online. Their pricing seemed aggressive and the selection was strong. I typically dread the car buying process as I always feel that I get double-talked and confused into paying more than I should. We stopped in just to take a look at the used inventory and ended up buying the same day. The salesman and Business Manager worked with us to get to a number that was fair and reasonable for both parties. The dealership is large, modern, clean and bustling with activity. The fact that so many other people were there doing business lead me to believe this was a reputable business.

aekeson

May 23, 2016

I have purchased 5 vehicles, at different places, and purchasing my vehicle at this dealership was the best experience I have had. Everyone I had the pleasure of interacting with was nice and very accommodating. I left satisfied and would recommend this dealership to anyone in the market for a vehicle.

Cargirl

May 14, 2016

Customer service...it's what it's all about. I work in health care...I understand it very well...and Lexus has it mastered..it in all aspects. A satisfied customer will always return. I know I will

Takizawa

May 11, 2016

We purchased our first Lexus car from the Lexus of Northborough dealership, and were extremely impressed by their professionalism and friendliness. I found them to be good listeners, knowledgeable and very patient about answering our questions. We visited a few other car dealerships just prior to visiting Lexus of Northborough and can state that this dealership was by far our best experience. Keep up the good work!

#20

May 10, 2016

Darryl was extremely knowledgeable about everything related to my RX 350 and was extremely helpful in getting my trade in the most value possible, it was a great experience.

Amylee04

May 8, 2016

Came in to look at cars and right away we were greated with smiles and complimentary snacks. All of the people we met were friendly and accomodating.

avidgolffan123

May 6, 2016

Darryl was helpful and knowledgeable in assisting me in purchasing a new ES350, answering every one of my questions and exceeding all of my expectations.

mrv

May 6, 2016

I had a great experience with the people with whom I dealt, namely Joe Steele, Jodi Campbell, and the gentleman at the finance office. Joe even drove the vehicle to my residence, even though I live about one hour away. I am very satisfied with their services!

Jim

May 3, 2016

We were offered 10,500 for our 2010 RX 350. The used RX 350 we test drove had a dirty exterior. The NADA book valued our trade-in at 19,000. We will be taking our business elsewhere.

JenG

May 1, 2016

I had a pre-owned Lexus that was purchased from this dealership and they just got me into a new leased vehicle! Darryl is very friendly and I would definitely recommend him!

KSingh

Apr 29, 2016

My wife and I are completely satisfied with our buying experience with William Hirschman. He did everything he could to make sure we were not only happy with the purchase but that it was exactly what we wanted. Never at any point did we feel pressured to buy. In fact it was quite the opposite. He was very patient with us, especially on Friday night as they were closing up for the night. Since it was after closing on Friday, he worked with us till we were totally satisfied. My wife and I will recommend William to anyone we know wanting to buy a car and we will definitely buy from him again when looking to make another purchase.Awesome experience, excellent people to work with.Kudos!!!!

PatM

Apr 28, 2016

Darryl was outstanding. Nathan Riseberry in the finance department was also great to work with. Both were very competent and patient with me as I deliberated on what to do.

PHAT VUU

Apr 28, 2016

GREAT BUYING CAR EXPERIENCE - GREAT SALESPERSON & FINANCE DIRECTOR. VERY FRIENDLY, HELPFUL AND APPRECIATE YOUR BUSINESS. PROFESSIONAL CLEAN DELIGHTFUL ENVIRONMENT DEFINITELY ATTRACT BUYER. OH DID I MENTION GREAT COMPLIMENTARY FOOD AND DRINKS TOO. Happen to meet Joseph Steele, one of the great salesperson at Audi Shrewsbury. He has positive attitude, friendly, honesty, happy, knowledgeable, down to earth, helpful, affectionate, and generous. He will go extra mile to answer any questions or concern. Absolutely no sweat or stress when dealing with Joseph Steele. Thanks for helping us finding the right car.

FL_AB

Apr 26, 2016

Best experience ever when I went to Lexus of northborough not only is the staff super friendly but when they promise you something they really keep their word . From the sales person to the finance department just great service all around . Fred khajhzadeh is who I highly recommend whenever you are looking to purchase a vehicle at this dealership. I mean he really took care of me and got me a decent amount for my trade and made sure what I asked for was done before picking up my 2013 RX350 all in a matter of 1 day .. Awesome isn't even close !! I'm telling you ! Chuck is great as well of Kevin . Just great people and you could really tell they enjoy making they're customers happy

KrisPetit

Apr 26, 2016

This is the 3rd car we've purchased here. Sales and service staff are top notch and have always come away feeling we got an excellent deal. See Darryl for sales as he was very helpful!

Sheila

Apr 26, 2016

I returned to Lexus of Northborough to purchase a second Lexus RX. My experience in both instances was excellent! From the moment I walked in the door it was an absolute pleasure and each person I dealt with went above and beyond the call of duty. I highly recommend Lexus of Northborough. Sheila

Kelly

Apr 22, 2016

I had the great pleasure purchasing a car from William Hirschman. I found that he listened to my needs / wants. I usually do not like the negotiation process of purchasing a car, yet Willam put me truly at ease. His communication was clear and informative. He was very knowledgeable about the vehicle I was purchasing. I found him to be very professional, extremely polite, as well as very attentive to my needs and questions. Without a doubt, I would seek William out again when purchasing my next vehicle! I recommend that you do the same!

Becky

Apr 14, 2016

Great personal and couldn't ask for a better salesman then William Hirschman. He went above and beyond to make sure that we were well taken care of. If I were to purchase another Lexus he is the person I want to deal with. All personal were very friendly and helpful.

Susan OBrien

Mar 20, 2016

My experiences over the past 6 years with the Lexus of Northborough Service Team have always been highly positive, but last week they outdid themselves. Late Friday afternoon I stopped by to ask if anything could be done about the deep scratch someone had put in my 2-week-old 2016 NX 200t. I fully expected to make an appointment for the following week, but despite being very busy, Service Advisor Jerry Flynn whisked my car into the shop where the mechanics worked miracles on that ugly scratch. Once again their professionalism and customer service exceeded my highest expectations. I'd also enthusiastically recommend Salesman Darryl Newman who is always cheerful, helpful and actually makes the purchase process a pleasure.

satisfiedbetty

Mar 1, 2016

I brought my car in for service at 6:30 pm on Monday February 15. Jerry Flynn was my advisor. He had a mechanic check my car and discovered it would take more than an hour and a half. He offered me a loaner and said since Tuesday was his day off, another advisor would be in touch with me.On Tuesday morning, I received a call from Jerry telling me my car was ready. When I asked if it wasn't his day off, he replied, "Yes, but I wanted to follow through on your service."In this day and age, this is highly unusual. You are indeed fortunate to have Jerry Flynn as the voice of Lexus service. Kudos to both.

Jenahlexus

Feb 1, 2016

Pleasant experience throughout. Friendly knowledgeable staff. Highly recommend this dealership! Great atmosphere and customer service. From sales to finance was a smooth transition. Even the Internet sales manager was helpful.

AnnieA

Jan 19, 2016

I planned to test drive several different SUVs last week. My college-aged daughter and number one critic was on vacation and decided to join me. We were both overwhelmed by the incredible service at Lexus of Northborough. Darryl greeted us in the parking lot and immediately put us at ease by listening to what we were looking for. When we got home and told my husband about our car search, it was my daughter who said - "we have to get the Lexus" they were so nice. I couldn't agree more. When I returned the following day to seal the deal, Darryl had all of the paperwork organized and ready to go. He introduced me to Val who showed me how to operate every option in the GX460. Val was so patient and kind - thank you!!!

Missj

Jan 19, 2016

Darryl was professional & personable on my visit to Lexus recently. He helped my sale be easy and without issues which was awesome!Definately will stick with Lexus & Darryl for future purchases!

psweeney01

Jan 18, 2016

Worked with Darryl and will work with him again. My family has purchased a number of vehicles through Darryl and every time has been a stress free experience. Highly Recommend not only lexus of Northborough but also working with Darryl Newman.

Chuck77

Jan 17, 2016

I had been planning to upgrade my wife's SUV but like most people I dread the typical car shopping experience. The process tends to be very long and tedious when sitting through the barrage of typical questions like. "How much do you want your payments to be?", "How long do you want to finance for?", "How much of a down payment will you pay?", "How much do you expect for your trade in?", ect. The constant back and forth gets ridiculous when all I want is straight forward information so I can make an informed decision. I finally picked a free weekend to do the shopping (the Patriots bye week) and visited 2 local dealerships on Saturday. At each dealership I experienced the typical waiting game, received nothing but unanswered questions and after many hours eventually left without coming close to making a deal. After regrouping on that night I decided to visit Lexus of Northborough on Sunday. It was raining hard on Sunday which I figured wasn't the best weather for car shopping but decided to go anyway. When my wife and I arrived it was pouring rain so we quickly made our way into the show room. We were promptly greeted by Darryl and he brought us into an office to dry off. At this point Darryl's calm professional demeanor had already made us comfortable and he appeared to be the type of person that would be great to work with. After showing us to all of the complimentary refreshments we sat and discussed what we we were looking for and what we would be trading in, ectDarryl had a pre-owned SUV that we had interest in which he had brought to front of the building out of the rain so that we could look through it before taking it for a test drive. The SUV was in perfect condition, and the test drive went great. Once back at the dealership we had a very straight forward conversation with Darryl about the vehicle and moved the process forward into closing the deal. This was the best part of the overall experience. We briefly discussed the price of the vehicle, what the dealership wanted to offer for our trade, and what we expected to get for it. We talked numbers very briefly and Darryl completely understood what we were looking for. He stepped into a managers office for just a minute or 2 before returning with exactly what we were hoping for. There was no back and forth, none of the typical questions trying to pry information out of you, and certainly none of the typical waiting game. Darryl is a true sales professional that is able to read his customers and provide them with the information that they need to come to a decision they are comfortable with. He was able to clearly answer any questions and had an excellent understanding of the vehicles that were available. The overall experience working with Darryl was extremely refreshing and the by far the best car buying experience that I have had. I would highly recommend Darryl and the team at Lexus of Northborough to anyone looking for a smooth car shopping experience.

My First Lexus

Jan 14, 2016

Purchased my first lexus last month. The sales team was knowledgable, friendly, and went right to the best deal in 5 minutes flat. The car? What can I say, it's a lexus! It's mint! Thanks gang. Chris S

ALB

Jan 11, 2016

I called my dealer in Northborough. I am a sales rep and need to get to hospitals early and usually work late. I use to get a loaner car and leave my car for the day for the every 5,000 mile service. They will no longer let me do that unless the service is more than 2 hours. Won't even look at the loaner car inventory to book appointment but could "potentially" when I drop off car. Doesn't help me plan ahead. This has never happened in two years and now they must have changed policy. The guy "mike" in service appointments would not even check into it for me. First time I've found Lexus to be not service oriented.

de2by

Dec 29, 2015

Drove in with a tire pressure issue without an appointment.on a holiday weekend. Was taken care of immediately by the friendliest service rep ever.(Thank-you Jerry Flynn!) Not only did he take care of my tire but also loaned me his personal cell phone charger so I could take care of personal business while waiting in a very comfortable "Lexus Lounge!" The staff in Northborough are all so very friendly and accommodating from the girls at the desk to the attendants who drive up my washed and vacuumed car- I can not say enough good about this dealership and their service is simply the best in the area. We are lucky to have you Lexus of Northborough!!! THANK YOU for always being available to me!!!

Jess Grasso

Dec 15, 2015

Joey and John have been very responsive/helpful throughout my entire process thus far. I would give them 5/5 stars. Would highly recommend them.

JessGrasso

Dec 15, 2015

Joey and John have been very responsive/helpful throughout my entire process thus far. I would give them 5/5 stars. Would highly recommend them.

Ccc

Dec 12, 2015

Good experience, knowledgable sales, good service area and techs, no long procrastinated negotiations to get to a good deal. This is my 4th car from this dealership.

RegiGarv

Dec 1, 2015

I walked into Lexus of Northborough knowing exactly what car I wanted...the 2016 Lexus GX460. I had also done my homework and knew how much I was willing to pay for it, and entered the building very guarded and dreading the negotiations on the price of my trade and my new car. To my surprise, the experience I dreaded was actually the BEST EXPERIENCE I've ever had in purchasing a vehicle. My salesperson was Shannon Stewart. She was a pleasure to deal with, very knowledgeable, and worked really hard to get me in my car within 24 hours!!! (She also gave me a great tutorial on all the bells and whistles and electronics in the car.)If you are in the market for a new vehicle, I HIGHLY RECOMMEND that you give Shannon at Lexus of Northborough a call!

edyta

Nov 30, 2015

I had the great pleasure to work with Shannon. She is professional and very helpful. Nice personality and beautiful smile. She is a GREAT Salesperson!!!!!! If you're thinking of buying/ lease a Lexus- SHE is the ONE !!!! Thanks a bunch Shannon ??

PN

Nov 21, 2015

Our salesperson, Shannon Stewart, was exceptional. She was attentive to our wishes, very knowledgeable, and diligent in working with us. Our third car with Northborough and continue to be very satisfied.

Gary & Elaine Q.

Nov 14, 2015

Our experience dealing with Chis Schmitt was a pleasure. We found Chris knowledgeable, professional and a perfect gentleman. He made our experience very comfortable. I would highly recommend Chris and his dealership to to anyone interested in purchasing a Lexus! Thank You Chris!! .

pnstevens

Nov 8, 2015

I have been leasing from Lexus for about 4 years. I will always go back to Tony! I love these guys! Tony , Joe and Kevin made this process super easy and convenient. The main reason I keep going back is that I know I can trust them. They are not pushy and really just want to make you happy. They care about getting to know you so they can help you make the best decision for your lifestyle. I'm 8 months pregnant and as you can image shopping for a new car could be a hassle, but not with Lexus of Northborough. The whole process took less than 2 hours. They even brought the car to my job an hour away from the dealership. Now that's what I call service! They took care of sending back my license plates and everything. You get the sense that they really want to help you. I would/have recommend them to everyone I know. Everyone loves my new RX350 and cant believe the great deal I got :). I really wish I could give more than 5 stars. The services is exceptional!

johnechickering

Nov 5, 2015

I worked with two Lexus dealers on this purchase. Both provided a good experience, making us feel respected. I found all of the staff at Lexus of Northborough to be appropriately attentive and helpful. Shannon maintains an executive presence while effectively engaging both my wife and me (and we are very different car buying customers). At delivery, her natural poise and patience was critical as she spent an hour with my wife taking her through all of the basics and the electronics, making her fully comfortable with the car. Kevin McHale in the business office has a down-to-earth style that clearly managed the final elements of financing to a package designed to make things right for me.

techguyChris

Oct 22, 2015

This is my second purchase with this dealership and I must say I am continually impressed. My sales person was Anjula Amarasinghe (his title i believe is Product Training Manager) and he made the whole process easy from beginning to end. He always kept me up to date on the status of my car, and made sure I got the vehicle I would be happy with, and there was no pressure to buy like most dealerships! I also want to comment about the Finance Manager Kevin McHale.... he was a absolute blast to work with! He ensured I had a great deal, and excellent financing! I probably won't be buying another lexus for a while, but when I do I will be sure to come back to you guys! Thanks a ton for a great experience!Chris R.

BET

Oct 17, 2015

I have had several Lexus LS vehicles serviced at Lexus of Northborough for over 10 years. I now drive from Newton because everyone there is so great to work with. They provide superior service every time I visit, even thought my LS is now 13 years old. They follow up after service visits to insure that I am completely satisfied with the service. Yesterday my battery died and when it was jump started I was told that I needed to get the battery "fixed". I called Jerry Flynn, my representative, (it is a real plus to have a representative who knows you and your car) because I was afraid to drive the car. He called me back after closing. He spent over 15 minutes asking me questions, providing explanations, waiting while I started my car and then clearly instructed me what to do to determine if I really needed a new battery. Car was fine the next morning. Jerry saved me a drive to Northborough. My family repairs cars (not in MA) so I know when I am receivingexcellent service.

Sandie

Oct 17, 2015

Consistently helpful with customer service. Chris Schmitt who sold me my most recent SUV was patient and took care to make experience positive. Service always meets expectations.

JLT

Oct 13, 2015

William did a great job of listening to what I need and making it work! I walked away with an awesome price for an awesome car. The service department has also been a nice surprise, so nice. I'm a happy customer.

tr

Sep 28, 2015

I worked with Fred K. ( I am not going to attempt to spell his last name or cheat with a cut/paste)Fred was good to work with, not pushy at all. Solid communication for the transaction, delivery, etc.A little slow to negotiate, but I guess that is just doing his job.Enjoyable transaction.

Gx460

Sep 24, 2015

I just leased a new gx 460 from Lexus of northboro. My overall purchasing experience was excellent. The sales process was streamlined and I would be excited to recommend this car dealer to others!!! Excellent vehicle for an excellent price!!

Butch

Sep 10, 2015

We are so delighted with the purchase of our 2013 Lexus RX 350, naturally, due to the quality of the vehicle , but more importantly our sales representative, Mr.Darryl Newman, treated us with the upmost of respect and his knowledge of the vehicle was outstanding from purchase to delivery ! Mr. Newman made sure that we were comfortable with the technology package before the sale, as well as, after the sale, thus making our whole experience a pleasurable one ! Also, the financial officer was very accommodating, as he clearly explained all of the details, which was greatly comforting to us ! What a fabulous experience and a fantastic ride home ! Thank you, Manuel & Lois Barros

MaryO

Sep 9, 2015

I recently purchased a vehicle from Lexus of Northborough, MA. The experience was fantastic! Chris Schmitt, the sales person, was very enthusiastic, well informed, and very attentive to my car buying needs. The woman in the lobby was personable, the finance servicing was great, and the process in general was comprehensive. Who knew car buying could be so efforless! I would highly recommend this dealership to friends and collegues!

classylassie

Sep 5, 2015

Stopped in to this dealership to check on leasing a new Lexus. We met an enthusiastic salesman who answered all of our questions and was eager to please. Suffice it to say, we left the next day with a beautiful new Lexus IS250 AWD. They made the experience pain free and easy..

dankagan

Sep 5, 2015

Griffith work hard to understand our needs to make a decision to purchase a car at our own pace. He helped with technology questions as well as helping us find the most suitable deal.

Wessel Bill

Sep 4, 2015

I challenged the salesman to find a particular model with particular colors and features. The salesman met the objective in less than two weeks. There was no oversell and all of the support staff was efficient and helpful.

pats5678

Sep 2, 2015

It was a pleasure to buy a new car at Northborough Lexus, Chris and staff were great to work with.This was my second vechicle from them.

Pennie T.

Sep 1, 2015

The service department exceeded our expectations for service - again. We have use the service department at Lexus of Northborough numerous times and have been pleased with their work. This time we worked with Ed Aldrich. He was very attentive to our concerns; clearly communicated expectations; and followed through on everything he committed to. Couldn't ask for a better experience.

Mujo44

Aug 31, 2015

I have used Lexus of Northborough for service for many years and have been very happy with the service department. I purchased a new RX350 from the dealership and the sales experience was as good as the usual service experience.

Annette.M

Aug 23, 2015

Griffith uncovered my vehicle needs and we identified the perfect Lexus for me. I couldn't pull the trigger on a new one but he stayed in touch with me in the following weeks via pleasant "check in" texts, calls and emails. The perfect pre-owned came in and he contacted me right away. We completed the sale in 72hrs. Thank you Griffith!

BoomerBuyers

Aug 6, 2015

Went to this dealership to consider a used Lexus. Although I wound up purchasing from a competing dealer with a larger available inventory, my wife and I were well treated by Shannon Steward at Lexus of Northborough. Though the ideal car was not available to us when we visited, Shannon stayed in email contact with us on a regular basis as she monitored the dealer's used inventory to locate the ideal vehicle for us. Felt bad that we couldn't ultimately do business.

wrench

Aug 1, 2015

John was super to deal with. He knows his product inside and out. No pressure to buy even though month end. I would recommend John as the salesman to deal with. Other staff members were friendly and easy to deal with. No additional grey hair to deal with from buying from this dealership. Quality all around.

Etmcmm

Jul 28, 2015

I will start off by saying Fred our salesperson was great we have now purchased one new and one used lexus vehicles from him every part of the sales were smooth and easy. The dealership is immaculate inside and out. The general sales manager, sales manager and F&I manager are all fantastic as well they will earn your business and respect with courtesy and professionalism. 5 stars for all in this dealership! Thank you the Morris family

Steve D.

Jul 23, 2015

My wife and I visited Lexus of Northborough, and the experience was great. We were fortunate to have John LaBruzzo as our salesman. John was patient and explained all of the options on the car. He was very concerned about listening to what we wanted rather than just trying to sell us the car that he wanted to sell. He is a gentleman and a very caring person, who does put the customer first. . We bought a new Lexus ES 350, and we are very pleased with the car. During the purchase, John gave us his cell, and I have called him several times with questions. He always answers us promptly. One day he was on his day off, but he called back anyway. That is the type of person he is. I strongly recommend Lexus of Northborough and their wonderful salesman John LaBruzzo. I also applaud the efforts of Kevin McHale the business manager who guided us through the actual purchase in a helpful and professional manner.

Andreita1

Jul 21, 2015

As soon has I enter the parking lot in Lexus of Northborough, I was greeted with the most friendly and wonderful person name John. My experience with this dealer was amazing, I recommended to everyone. They made my day thank u so much.

Did This Really Happen ?!

Jul 21, 2015

Tony Bruno and Mitch Cook (the owner) are so awesome! They go above and beyond to help the customer. They are so polite to customers. They treat you like family. I've never had such an amazing experience at a dealership!! This dealership would do anything to make a customer happy. Best Lexus in the country!!!

Judy6

Jul 16, 2015

We purchased a pre-owned vehicle from Lexus of Northborough and had a great experience. It wasn't a Lexus but John was well informed about the vehicle specs and was extremely helpful. I would recommend this dealership and John to anyone who is not looking for the typical used car experience.

dema1178

Jul 9, 2015

The terrible winter blew my rear shocks out and I brought my vehicle to Lexus of Northborough to inspect and repair along with some other maintenance items. After my first experience working with Jerry Flynn, I made sure to set up an appt. with him directly to handle. I very much appreciate the consistency of his great customer service, good communication and detailed diagnosis. While he works for Lexus, he really does also work for the customer and works to develop trust and an enhanced relationship and experience, which is one of the main reasons why I came back to work with Lexus of Northborough and Jerry. The mechanic that worked on my car (Chung) also did an amazing and meticulous job of analysis and work to ensure my vehicle got back on the road in top notch Lexus shape. Overall, I again had an exceptional service experience. Thank you Jerry and team.

ttran118

Jul 6, 2015

I just recently purchased a vehicle here and my experience with the dealership and staff was great! Big kudos to Mary L who helped me with my new purchase! She kept me in the loop throughout the process and made the experience a very pleasant one! I had noticed some dings on the rims as it was preowned vehicle and she had them repaired! Thanks Mary!! I would definitely recommend family and friends to Lexus of Northborough especially Mary L! :)

cedrone,kara44

Jun 28, 2015

The minute I walked through the doors I was treated exceptionally well! I purchased a new carfrom Anjula Amarasinghe who was very knowledgable and created a no presssure environment for me to make a decision on the car that would be best for me. I would highly recommend Lexus of Northborough.

Sandra

Jun 26, 2015

I had to find a new car fast as I was victim of a collision in which my other car was totaled, plus I was working in MA yet was in the process of moving from another state, so I had a lot going on! From the minute I came into the dealership, John welcomed me and was great about recommending pre-owned Lexus vehicles to test drive that would fit my needs and price range. He made himself available on his cell and was most helpful in expediting the process through the sale, financing, and pick up. Overall, he made it as easy as possible for me so I highly recommend John and the Northborough dealership!

Beth

Jun 16, 2015

I just had an exceptional experience purchasing a car at Lexus of Northborough! My salesman John LaBruzzo was wonderful. He gave me his cell number and answered all my questions throughly. He kept me in contact with me every step of the way. I would highly recommended John as well as the staff at Lexus.

Alan

Jun 15, 2015

5 star dealer for service and sales to a superior brand of car. Neither the cars or the dealer have ever disappointed us. And that translates to dependability that my wife and I can count on 12 months a year from Lexus and Lexus of Northborough. Ask for Anjula when you stop by.

cargurl

Jun 14, 2015

Each member of the service team ensured the process went smoothly and efficiently. I never find the car buying/leasing experience to be one that is an overall positive one but in this case it surpassed all expectation. aw ill be a repeat customer.

Out-of-stater

Jun 11, 2015

I thought it would be complicated to buy my car since I live outbid state. John Labruzzo made the process easy for me -- he explained the process step by step and his attention to detail eased my mind. I am thoroughly happy with the service I received and my car!

LisaGov

May 20, 2015

This is our third car that we have either purchased or leased from Lexus of Northboro. Each time the experience has been a pleasant one. All of the staff from reception, sales and financial, etc. have always been kind, friendly, approachable and knowledgeable! Our Sales Associate John Labruzzo was a true professional. We ordered the new Lexus FX. He kept us up-to-date on delivery, etc. When car came in, he went over the entire car. I drove away feeling extremely confident in my new ride!! He even reached out to make sure everything was good with the care and if I had any additional questions!!

No2bmwYes2is

May 14, 2015

We purchased a used car, and immediately my wife decided it was not for her. We read horror stories online about people who were unable to return cars the next day, but they clearly did not shop at Lexus of Northborough. They were accommodating beyond belief and now my wife loves her Lexus IS250. It's quite a relief to know what dealership you will purchase your next car from!We want to thank Darryl, Barbara, and Kevin for their incredible support and assistance.

Lexus owner

May 5, 2015

We came to Lexus of Northborough to look at Lexus CT Hybrid. We were greeted by Anjula Amarasinghe within a few minutes. He was personable, friendly, professional and knowledgeable about the car. We felt that the whole staff at the dealership was friendly and helpful. Everyone there understands how important customer service is and made us feel very comfortable and welcomed. Overall, it was a very pleasant and positive car buying experience.

AGrover

May 3, 2015

I came to Lexus of Northborough to look at a certified preowned 2013 Lexus GS350. When I got there, I was greeted by Fred Khajehzadeh, one of their extremely friendly sales representatives. The dealership itself was beautiful and the showroom was extremely inviting. During a stressful time of buying a car, the facility offered comfort with an assortment of snacks and beverages available at no cost. We negotiated on a vehicle, agreed upon a deal and finalized the paperwork. There were a few things that needed to be done to the vehicle before I took ownership of it. I had some concerns about some scratches and the brakes had a pulsation to it during the test drive. However, they fixed everything the car was wonderful by the time I came to pick it up nearly a week later. During this week, Freds communication with me was second to none. He was available to answer my questions and concerns and I was very impressed by his dedication to his customers. I also feel assured that he would still be around to answer questions that I may have after the completion of the sale. I would definitely recommend Fred and his dealership to anyone looking to purchase a new or preowned Lexus.

Mary S Love my Lexus

Apr 29, 2015

I had a great experience with John LaBruzzo. I felt he was very professional, honest and very easy to work with. I would send all my family and friends to him. Everyone was great at Lexus!!

derekgaddy

Apr 27, 2015

I had very good experience with John. He was honest, knowledgeable and didn't try to push the sale. Highly recommend John as a salesman and this dealership overall.

JaymeLZG

Apr 27, 2015

10 years ago I bought a 2005 Lexus RX330. Last week, I went in not expecting to buy another car. I was privileged to cross paths with Barbara Goodman. I am happy to say that I owe the deal that I got all to her as she was the catalyst of facilitating it.

LisaW

Apr 23, 2015

I used to go to a local mechanic who was well respected. When I was due for my 100,000 mile tune-up he recommended I go to the dealership - which I did. I will never go anywhere else again! The customer service is outstanding and the facility itself is modern and offers great amenities if you choose to wait for your car. They also provide a "loaner" if your car is to be in for an extended time. I have now been back a second and third time and have always been treated wonderfully! Most recently I was helped by Jerry Flynn who is a certified service consultant. He kept in touch with me throughout the repair process on when my car would be ready. My invoice came out slightly less than had been quoted - when does that ever happen? Also, I like how they are pro-active on telling you items you should plan for in the future. It helps you budget! I will never go anywhere else for repairs and I expect my next auto purchase to be a Lexus too!

Stefan

Apr 23, 2015

Excellent salesman - down to earth and didn't mess around. Best car buying experience I've had. Delivery was on time and very informative. I would highly recommend this dealership and salesman.

CSB4

Apr 18, 2015

I purchased a pre-owned car from Fred in March. Everyone I met and dealt with from the Owner down to the receptionist could not have been more accommodating.

Jmoran

Apr 4, 2015

I have been a client of Lexus of Northborough for several years. The cars speak for themselves but the reason why we keep coming back to the Northborough dealership is Nate Roseberry. We have bought several cars with Nate and every time he gives us exceptional service and a great deal. I would recommend him highly and will continue as a client for many years to come.

LLamica

Apr 4, 2015

We met Nate Roseberry at the DCU Center Auto Show in January 2014. At that time, we could not find a car or SUV that met all of our requirements and we were thinking of purchasing a Lexus sedan even though it wasn't exactly what we wanted. In place of pressuring us to buy the sedan, he explained that Lexus was coming out with a smaller SUV called the NX. He showed us a picture of the NX prototype on his phone and I fell in love. Unfortunately, the NX would not be available until late 2014. Throughout 2014, Nate provided updates of the NX while we patiently waited for the vehicle to arrive. In December 2014 Nate called to advise that the NX had arrived and we set up an appointment to test drive. We loved the car and we decided to special order our NX. Nate and Matt patiently worked with us to ensure that our vehicle was built to our specifications. During our 3 month wait, Nate kept us informed of our build status and much to our delight, our vehicle arrived on time. Nate helped us complete the sales transaction easily and reviewed the vehicle with us at delivery. I can honestly say that Nate was the best Auto Sales Specialist that we have ever worked with and we will definitely return to see Nate at Lexus of Northborough when we need to purchase another vehicle. Best buying experience!

Julie

Apr 3, 2015

I purchased a used GS 350. I very much enjoyed my car buying experience. I took 2 months to decide whether or not to buy a Lexus or an Infinity. My salesperson , Fred, stayed in touch with me throughout my process but never pressured me. Fred encouraged me to make sure that I get the car I want even if he does not get the sale. Very nice salesperson and everyone at the dealership was great. I love my car!!!!

Xjehzinha

Mar 26, 2015

My husband and I went to Lexus of Northborough to check out some cars for my mom a while back, at the time we spoke with a very nice gentleman wich i cant remember the name now, unfortunately my mom wasnt ready to make the purchase and we left, some weeks later (last sunday) my husband and I decided we wanted to look for a lexus for ourselves when we got there we asked for the same gentleman but he was helping another customer so the receptionist introduced us to Chris Schmitt and we were pleasantly surprised with hes customer service skills, he helped us with all we needed, got us the best deal he could, and helped us throughout the whole process (its the first time we buy a brand new car) when the car was ready to be picked up he explained all of the car's features and handed me a one dollar lucky bill wich meant alot to me, even though he had already sold the car he took the extra time to make us feel special! I would recommend Lexus of Northborough to all of my loved ones in fact we are going there this weekend to get my uncle a new car! Thank you Chris.

shrewsbury

Mar 25, 2015

The sales and service at Lexus of Northborugh made for a very pleasurable car buying experience. Very knowledgable and personable sales and service teams. Our sales person, Barbara Goodman, was very attentive to customer needs and always available to answer any questions both before and after the purchase.

Jerry

Mar 24, 2015

I had a poitive experience purchasing a Lexus IS 350. Customer service was also excellent. After my experience I brought my daughter down to the dealership where she purchased a vehicle there also. They go above and beyond to ensure that you are comfortable in purchasing a vehicle from them.They don't pounce on you as you get out of the car.

Jeff B

Feb 25, 2015

I worked with Fred and Joe and they were wonderful to work with there. Got by far the best price on my 2012 RX 350 which was about $4-5k less than other (similar vehicles/mileage/options) Lexus dealers were selling for 2012 models. Car is mint and received a great 3 year warrantee to boot. The financing guy, Kevin McHale was also great to work with and was able to get me a rate of 1.5% on a used car. Can't say enough about the experience I had there and would definitely recommend others to shop at Lexus of Northboro!!

Bob T.

Dec 30, 2014

Total car buying process was very smooth from start to finish. Our salesperson was Joe D'Ambra. Joe was very patient with us while we test drove one vehicle and then looked at the many other RX350's available on the lot. Joe stayed with us and followed up throughout the process even after we had completed purchasing the vehicle. All we met have been a pleasure to work with and we would recommend this dealership to anyone.

darick

Nov 13, 2014

They had just what we wanted for a used vehicle. Salesperson (Joe) was great, worked with us to get to a price we could afford. I have allergies and the vehicle showed signs of pet hair. They even did an extra cleaning to eliminate all traces. Also, went the extra mile to track down the "valet" key that was turned in from the other owner. Mailed it to us, so we need not drive to get it. And... great cookies for those of us who shop right after work. If I need to replace my other car I would definitely call them first.

dema1178

Nov 12, 2014

I brought my vehicle in for a few maintenance items including a "thumping" feeling, which turned out the driveshaft needed to be replaced. I purchased a third party warranty through a different Lexus dealership when I bought my car ~1 year ago. The warranty company inspected the vehicle and initially declined the coverage. Jerry Flynn, whom I have never worked with before, litigated the case on my behalf with the warranty company over the course of a week and ultimately got the rejection completely overturned into 100% coverage (after my deductible). I had some other service items done as well, including new tires and 70k miles service. I also had a faulty sunroof, which Jerry and his service team went above and beyond to handle. Throughout the process Jerry over communicated (a good thing and rare!) with me on the status. Overall, I had an exceptional service experience with excellent communication. Thank you Jerry and team.

CBas600

Aug 31, 2014

I feel like I am way overdue in writing a review to recognize the amazing team at this dealership. While I have other options closer to my home, I have been driving to Northborough for over six years for all my service needs and also to purchase most parts and accessories.Let's face it, I am a self-described "pain in the neck" when it comes to my car. Specifically, I have very high standards and hear every noise, feel every vibration, and see every defect, no matter how small. Basically, it is no coincidence that I have stuck with Lexus as my preferred brand for so long, and more importantly, that I visit Lexus of Northborough.I have had both major and minor work completed at Lexus of Northborough on five different vehicles. Even with problems that are difficult to replicate, the team (especially Kevin in the shop) has never given up, and every single issue has been resolved to my satisfaction. Over the years, some issues have taken longer to iron out, but not once have I ever heard - in reference to a potential problem - my favorite (not!) phrase: "the vehicle is operating as designed" (or variants thereof). I would hear this frequently with other brands/dealerships, and in my case, it typically was translated to we can't or don't want to figure out what the problem is.Eric Castillo, my service consultant, is consistently attentive to detail, responsive and proactive. The same is true of Paul King in Parts, who is always very pleasant and helpful. Kevin in the shop is always a pleasure to interact with and is - simply put - a human Lexus Encyclopedia. Mary is the face of the dealership and is a consummate client relations professional who makes everyone feel welcome at the dealership.Bottom line if you value quality work and customer service, this is the place.

Beth Shopnick

Aug 15, 2014

I would like to say I hate buying a car going through the hassle all the negotiating but I have a new outlook. I was looking to buy a car went to a few dealerships and left without a car. When I went to the Lexus dealership of Northborough I could not believe the way I was treated it was amazing. All of the staff couldn't do enough for me and they were so friendly. You could tell they loved where they worked. I would like to thank Joey who sold me the car and also Kevin, he did the financing and last but not least Dwayne who works in the service department you were all exceptional. The girls at the reception desk amazing as well. You have a very happy customer for life. Thank you all. If people don't believe this review go in for yourself and just visit. The ultimate car dealership ever!

LittleMissSunshine70

Jun 7, 2014

I have never been so impressed with a dealership. Anjula did everything possible to make this deal work. He went out of his way to make me feel comfortable by bringing me coffee and snacks. He also played with my children when I was in the finance office. He delivered my new IS right to my house and then he spent over an hour going through my new car with me.I've had tons of questions about my new car so I text him and he always answers me or calls me back. I wouldn't go anywhere else to ever buy a car except Lexus of Northborough. Anjula is the best salesperson that I have ever dealt with.

M.A.CROTEAU

Jun 7, 2014

Angelo is a liar and NOT a man of his word. Making promises to make the sale then calls you a liar. They don't care about anything except the sale. I tried to reach out to Mary and complain about how disrespectful Angelo was to me. Instead of world class customer service I expected, I was told, without even having Test drove my car, that the brakes were fine and that they wouldn't replace them. I'm driving the car, not you. The brakes are NOT fine. I am not only disgusted with the customer service, I'm appalled that such a dealership with a "great" reputation would treat a customer this way. I will find another LEXUS dealership to go to and I will never buy a car from LEXUS OF NORTHBOROUGH again. They should be ashamed. Poor sad customer service. And Angelo is a pushy little snot and a liar that doesn't care about anyone but himself! Lay off the AXE Angelo, you stink to high heaven!

my07dyna

Apr 10, 2014

We took our 2000 RX300 into the dealership for the first time due to a check engine light issue. They took us in on time, gave us a price and time estimate which they lived up to, and fixed the issue.

Miked

Mar 30, 2014

Very polite and helpful employees , from sales to service

5087408280

Jan 19, 2014

You guys are all amazing. Thank you for All your help during my cars time of needs. Greg. Your a great man and a wonderful tech! I will continue my business here! 5 stars!

M & M

Oct 23, 2013

My wife leased a new ES300h from L of N and the entire experience could not have gone better. Chris, our salesman, was professional, intelligent and knowledgable. No hard sell sales tactics here, just a friendly discussion of our options. We received more than anticipated for our trade-in and Chris handled all the details. He was vey helpful when we picked up the car, showing us how all the new technology worked and took great care in making sure we were comfortable when it came time to drive away. He even took the time to introduce us to all the service personnel we would be dealing with in the future. The facility itself is state of the art and everyone at L of N makes you feel like your the only customer in the building. The car rides like a dream, if your considering a luxury car, lexus of Northborough is the way to go.

mbail

Jun 5, 2013

Lexus of Northborough is an awesome dealership. Every experience I have had there has been excellent. Jeremiah Flynn has been my service advisor the passed two times that my vehicle required maintenance, and made me feel like family the minute I pulled in. He is very professional, honest, kind, and knowledgable. He really goes the extra mile to make sure the customer is happy. I will only take my car here from now on!

bgblaw

May 14, 2013

Chris Schmitt is a pleasure to work with. We have worked with him for many years, and just leased our 4th car with him. He really goes the extra mile.

Cruiselady181

Apr 3, 2013

Our overall Lexus buying experience was FABULOUS!! Everyone we met at Lexus of Northborough, especially our salesman, Chris Schmitt, made the entire procedure a sheer pleasure. Both my husband and I felt very well taken care of because of the professionalism and friendliness of all the people we met during our visit to the dealership. We are so thrilled with our new Lexus RX350 and have now made it into the 21st century!! We also noted how immaculate the entire dealership was (I especially was truely impressed how clean the service area was kept). Since this was only my first time at a Lexus dealership (I previously had another makes of cars through the years), EVERYTHING caught my attention. The waiting area was wonderful.. tv, internet, snacks and even a playroom for children while they waited. My husband and I are very happy customers and are looking forward to many more years doing business with our new friends at Lexus of Northborough.

goguma187

Feb 21, 2013

This was my 2nd RX vehicle I have purchased at Lexus of Northborough and it has always been a pleasure working with Anjula. He is very friendly and easy to talk too, not like a typical "pushy" salesman. He has a great knowledge of all the functions and options that I was not farmilar with and took his time and walked me though all of them. He also answered all my questions about the vehicle. Now, that is superior customer service in my eyes. I walked in worried about how to use all the functions and options on this beautiful new vehicle, but walked out confident in using all the fuctions of the vehicle so I can fully enjoy it. (especially the navigation system and all the commands and set up for it.) If you are looking for someone that takes pride in customer service and also is knowlegeable on the vehicles functions and options, I recommend Anjula to all. He will take great care of you and your vehicle. That is the reason I keep coming back! I hope to continue a long lasting relationship with Anjula and Lexus of Northborough. Keep up the excellent customer service!

cmehne

Feb 17, 2013

I have leased three Lexus RX vehicles from Lexus of Northborough since 2008. In each case Chris Schmitt was the salesman who worked with my wife and me. Chris is the consummate professional who knows everything about the Lexus product line and also knows how to treat his customers. It has been a pleasure to work with Chris on each occasion. He has also kept in touch with us between leases to answer questions and provide additional assistance with our vehicles, facilitate our service appointments, and maintain our friendship. He has received several referrals from us over the years and has always expressed his gratitude for these referrals. We plan to choose Chris to be our car salesman indefinitely, and hope he remains with Lexus of Northborough for many years to come.

GMAC

Jan 31, 2013

Anjula did an excellent job helping my purchase new ES 300 Hybrid. A very satisfactory experience overall. All people I interfaced with there were helpful and clearly cared about customer satisfaction.

steveakers777

Jan 16, 2013

We have purchased two vehicles from Lexus of Northborough. The staff has been excellent to deal with; professional, courteous and helpful. Chris Schmitt in sales is extremely knowledgeable and helpful. Danny Blinn in service is tremendous and is always helpful and accommodating with loaner vehicles and helpful follow through. Michael Olson is also a great guy when Danny is not available.The sales process is smooth as well; where negotiations are professionally handled. Sales follow-up through Chris is especially strong; he makes sure to check in even years after a sale to make sure things are going well with the car. Several friends and neighbors also deal with Chris and have had the same experience.We recommend Lexus of Northborough and Chris Schmitt and Danny Blinn highly.Steve Akers

cashchris2005

Jan 15, 2013

Wow where to begin... I was looking to purchase my first luxury vehicle, and decided to go with Lexus, based on the reliability. So I searched for dealers close to me and this one came up. I went to the dealer, and was introduced to Anjula who was very knowledgeable. As I said before this is my first luxury buying experience, so I am use to pushy sales people, who are just trying to get you into any car. Anjula was very different, and he worked with me to find the right car that fit my budget, there was no pressure, and he was very friendly! Once I made my choice on the vehicle (ES 300h.. highly recommend it), I worked with Anjula, and Matt to custom order my vehicle, and discuss my trade options for my current vehicle (I got a pretty good deal). Matt (one of the managers) was excellent in getting me all the features I wanted my new vehicle to have. After ordering the vehicle, I was told that it takes between 3-4 months for it to be built. Just like they said, it did indeed take 4 months for my car to come, and when I went to the dealer to see it, wow was it beautiful!! Anjula walked me through all the many features I had (so many), and we filled out the purchasing paperwork, and he set up my personalized settings in the car, and I drove home that day in my new car!! Now I am looking forward to my first service appt, so I can sit in the very nice service lounge that they have!!I highly recommend this dealership to anyone looking for a Lexus vehicle. You will not be disappointed!

SCharette

Nov 17, 2012

It has been sometime now that I have wanted to by a certified Lexus but always thought it would be too much money.After shopping around I wandered onto the lot and met Darryl Newman. He was great, made me feel right at home, and when all was said and done, I have a car I love, with a great warranty, unbelievable service and all at a great value. I would encourage others that might think Lexus is just for people with money to burn. Lexus can be a very prudent decision. Darryl, Thanks for all your help.

johnnyw12781

Aug 27, 2012

I visited Lexus of Northborough on a Wednesday. I was warmly greeted by Anjula Amarasinghe who identified himself as the Training Manager. Anjula listened to all my concerns regarding a new vehicle purchase and was able to custom fit me into a vehicle that would not only suit the needs of my family, but also my budget. We went on a test drive and spoke for a short while. I agreed to return the following Saturday with my trade-in. Anjula was able to exceed my expectations in every aspect and turned an intimidating situation into the easiest and most pleasant experience I have ever had with a car dealership. Dealing with Anjula and the rest of the staff at Lexus of Northborough was smooth and effortless. I was treated with professionalism, integrity and respect. The total process took very little time. I picked my new vehicle up the following Monday and everything was perfect! There was no haggling or arguing-it was truly easy! If this is a sign of things to come, Lexus of Northborough just earned a lifelong customer. If you want a truly wonderful experience purchasing a vehicle, talk to Anjula at Lexus of Northborough.

bruce.ishikawa

Aug 19, 2012

We took in our new CT-200h in response to a recall notice. We only had 2700 miles on the car after 6 months, so we asked what we should be doing about the service plan. Mike explained what we should do and when to get the most appropriate service for our situation.Being a recall, the service was free. They gave us a loaner (great car) so we could run some errands (it was a Saturday! Service on a Saturday!), and when we returned to the dealer, Mike transferred the case of beer we bought from the loaner to our CT.When we got into our newly washed car to return home, we discovered that they had even topped up the gas tank!Northborough Lexus has shown themselves to be a first-class outfit all the way. In the past, we've avoided the dealers for service and had our work done at a local garage whom we trust and who has done well by us for years. But no longer, Northborough Lexus will get our business from now on.

jimhatherley

May 16, 2012

I have a brand new RX. Unfortunately a minor impact created a clean break of the plastic surrounding the glass on the passenger-side mirror. A replacement part and installation would have cost $775 to replace. This was clearly overkill for the damage, so, without even being asked, the Parts Manager, Tuan, took the broken piece and bonded/glued it back into place - at no charge. It isn't "factory perfect", but it does not look all that shabby to me either - and it did not cost $775. This is typical of the Lexus of Northborough Service Department - and clearly the reason for my 10 year, 4 vehicle history with Lexus.Jim Hatherley

carwoj

Apr 25, 2012

I contacted Chris to see about trading in my preowned Lexus even though I was perfectly happy with the car. Chris had been our salesperson when we bought the first car, and I felt comfortable with him and felt that he had done right by me with the first sale. He returned my email immediately, and assured me that he could find a car for me that was newer and with less mileage for approximately the same payment. We made an appointment, and Chris was right there to give us his undivided attention at the assigned time and remained with us until the sale was done. He presented us with many options, since our cash flow is limited, and made it work. I am leasing a brand new Lexus, which I never expected to do, but Chris kept working at it until he found a payment that was manageable for us. If you had asked me 5 years ago if I would ever be the owner of a Lexus, never mind a brand new Lexus, I never would have believed it, but thanks to Chris's hard work, he made it happen. I would not hesitate to send a friend or family member his way. His personality is great - very friendly and accommodating. When my lease runs out, I will be calling on Chris Schmitt again because I know that he will find a car for me that fits my lifestyle. Thanks, Chris, I love my new car!

centerpoint

Apr 23, 2012

One of the best car-buying experiences we've had. We purchased a certified used Lexus RX400h. The car looks and drives like new. The service department went above our expectations in preparing the car. Anjula Amarasinghe handled the details of the sale from beginning to end without a hitch.

vbsova

Apr 20, 2012

This was my first experience with a Lexus dealership, and both my husband and I were quite impressed. Customer service is obviously concern #1 and that care and concern were personified in our salesperson, Chris Schmitt. He was friendly and knowledgeable, and willing to keep an eye out for a car that would be just what I was looking for. I told friends and family I felt I had a car realtor working for me! After missing out on a beautiful ES350 over President's Day W/E, I would get a call from Chris whenever he saw a CPO come in that might fit my needs.... and my "ship", so to speak, did come in and I signed on St. Patrick's Day! An interesting, and not typical I hear, experience ensued while waiting for the title to arrive - all the while, Chris touched base with me a few times a week to keep me up to date on its progress. Happily, I now have my lovely car and I am thankful for all the help I received from Chris through the entire process.

Redhds

Apr 18, 2012

From the moment we drove into the lot, our experience was unique. Darryl met us at our car, handed us his card and then let us explore on our own. Not once during the entire search and sales experience did we feel pressured or pushed. Darryl was warm, professional, attentive, informative (but not overly) and had a wonderful sense of how to best approach us. He knew "less is more", in that we had done our research, knew exactly what our requirements were and how they matched with the Lexus RX 450H we were considering. He knew he didn't have to "sell" us on anything. It was about listening when said I simply needed to drive the car, so he quickly made that happen. Then it was love at first drive...sold!The only opportunity for improvement in our purchase experience is to speed up the length of time it took for me to pick up the car. The process took over 3 hours, which included dropping off my trade, registration/new plates and the Lexus new car certification process (customizing a few car features to my preferences). Darryl did set me up in a private, quiet, clean area with a table so I could work and make phone calls uninterrupted. Periodically he checked in to let me know he was making progress. He also went so far as to provide me with a delicious chicken Caesar salad and water for lunch while I continued to wait. Much appreciated!On my way home my newly connected Bluetooth cell rang and it was Darryl checking to see how the drive was going and how I liked my car... unbelievable. This morning he called first thing to remind me (yeah right!) I have a new Lexus 450 H and that he was there for me if I ever have any questions. Never in close to 40 decades of car buying have I ever had that level of customer service. He is exceptional, hands down. If you are considering purchasing a Lexus in MA, find Darryl Newman in Northborough. You will enjoy a world class customer service experience.

dmtravels

Apr 12, 2012

My car buying experience was pleasant and almost fun thanks to Darryl Newman'sfriendly, outgoing and bright personality. He worked with me thoughout the entire process, checking in with me along the way. He really made sure I had all the necessary information and was comfortable with everything involved before I left the dealership. He has great service skill and great follow-up too. I would recommend any one uneasy about car shopping/purchasing to seek out Darryl for awonderful experience.

paintingpapa

Apr 12, 2012

Once again, looking for a fine car, we found ourselves at Lexus of Northborough, perhaps the finest dealership I've ever visited for any brand of vehicle. This was our second purchase there; they never disappoint you. Shortly after we arrived at the dealership we were introduced to Anjula Amarasinghe.Anjula was extremely friendly and particularly knowledgeable. He really knows the product he's selling. He was able to answer every question we had about the Lexus IS which was the focus of our visit. I would encourage you to look him up when you visit Lexus of Northborough. Our purchase was easy and without pressure. We got the information we sought, and feel we got a fair price for an excellent car (actually got my dream car). The dealership is clean and pleasant to visit with about every amenity imaginable for a dealership. Again, be sure to look for Anjula when you visit.

Jmichaud77

Apr 10, 2012

I've done business with this dealership for several years now and I have purchased 3 vehicles from them. (LS430, SC430 and an LS460). I have all three vehicles maintained there regularly. The quality of service and their unquestionable integrity are absolutely OUTSTANDING! The staff is always courteous and friendly and they go out of there way to make you feel comfortable. The sales force always does whatever is required to understand what the customer wants and what vehicles would best suit their needs. Recently, I came in with my research data and knew exactly which vehicle (2010 LS460) I wanted and I was able to reasonably negotiate a deal based on the facts. I never once felt pressured and I felt good about the deal after the purchase, as I usually do. Bottom Line: This dealership is second to none and I highly recommend them for both sales and service.

Kelagreen

Apr 10, 2012

I thought I would drive my old car until it fell apart around me, but Darryl showed us an elegant Lexus that inspired me to try something new. I was loyal to another car manufacturer and I'm still shocked to realize that I've bought a Lexus. The car, the dealership and our treatment from Darryl all convinced me that it was time to upgrade. My new car has revived my love of driving and I'm actually looking forward to its regular service visits so I can hang out in the Lexus customer lounge. Post sale, Darryl has been so helpful, following up by phone to make sure all is well and teaching me remotely how to set my radio buttons! I'm very happy with my car purchase and my choice to become a Lexus customer.

Joe Dougherty

Apr 7, 2012

I have been a customer of another Lexus dealer in my home town. I have purchased six vehicles from this dealer, however, I have purchased my last vehicle from that dealer. My buying experience at Northbourgh of my 2012 RX 350 was exceptional experience due to, both Kevin McHale, and Anjula Amarasinghe. These employees were professional, effective communicators, who were willing to listen to my needs and then do their best to meet them. I am a customer who demands the undivided attention of a customer service representative and without exception these two employess of Lexus of Northbourgh met my expectations. If I live long enough to buy seven more vehicles it will be from Lexus of Northbough with the help of Anjula Amarasinghe and Kevin McHale .Best regards,Joseph D Dougherty

4moriarty

Apr 3, 2012

This was our second purchase of a Lexus. While we evaluated other cars and dealers, we ended up back at Lexus of Northboro. Their sales and service experience is the best we have encountered. They treat their customers like gold and having had past experience with their service department, we knew we would be treated fairly and honestly.

dcolesco

Apr 3, 2012

This dealership has phenomenal customer service, both in sales and the service department. I've been thoroughly impressed with all of my Lexus of Northborough interactions for the past four years. I have never felt inconvenienced and they consistently impress me with the measures they take to keep their customers happy. I recently brought my mother in to purchase a pre-owned car and Darryl Newman did not disappoint! Another Lexus lover was born. I love my Lexus, but this dealership is why I'll only drive a Lexus from Lexus of Northborough from now on.

Geralynn

Apr 3, 2012

Darrell made the experience of getting my new car quick and enjoyable. He was very thorough and got me everything I needed in my new car. He was always very pleasant and easy to talk to. Getting through to him was extremely easy and he returned all my calls very promptly. It was a pleasant experience.

Lmorana

Apr 3, 2012

It was actually fun to buy a new Lexus here. Previously I have always had my other Lexus serviced and had great luck. Darryl was energetic and knowledgeable and I felt I got a great deal. No extra added costs, and the car was ready on time, he went over everything with me and even programmed my phone! Great place to do business.

dickind

Apr 2, 2012

This is by far THE BEST new car lease experience I have ever had. Completely low pressure, amazing customer service and great deal. I would recommend not only this dealer to everyone but also the sales rep. I have never had any car purchase go so well. The car itself is also completely beautiful. I am even looking forward to bringing it in for its 5k service everyone is so nice!! They are a complete class act.

BarryCole227

Apr 1, 2012

My wife and I have purchased many cars over the past 30 years and this was by far our best experience. Anjula was patient and thorough. He answered our many questions with knowledge and explained the various features in detail. The dealership gave us a good price for our trade-in and we are very happy with the RX350 we purchased. In addition we believe the service the dealership will provide will be excellent.

Jpetrowicz

Mar 26, 2012

My mom and dad recently bought a new Lexus from your dealership. I don't know the name of their sales person but I justWant to commend your dealership in how they handled the sale from beginning to end. My husband and I were very nervousBecause we were not able to be there with them for the transaction for fear that something would go horribly wrong as theyUsually do at most dealerships. But everything went smooth and they were treated very professionally. My next car will be from Lexus of Northborough!

VT999

Mar 25, 2012

One of the worst car buying experiences we have ever had. We were negotiating a $20,000 car and during negotiations the manager walked up to us and told us that the car had already been sold to someone else, behind our back while we were tinking of buying it! Had this negotiation not worked out we were contemplating buying a $30,000 car, which was our second preference from them... Their loss...

goldrx

Mar 24, 2012

I have purchased three Lexus vehicles from this dealer and this is my second purchase working with Anjula Amarasinghe. The dealership is wonderful and Anjula has made the process of purchasing a new vehicle easy. I leave with all questions answered and with the knowledge that I have a great vehicle (exactly the one I wanted) with a great dealership backing it up. The service is also wonderful and I have had great experiences with many of the service employees. I would recommend this highly recommend this dealer and highly recommend Anjula.

Jagger Pee

Mar 10, 2012

I will give them 10 out of 10 of shopping for new, used, and service/repair. excellent facility with their friendly Staff, please just don't buy my saying, just visit them, particularly on Saturday's and you'll enjoy their special BBQ (barbecue} as well.

Fulya

Nov 21, 2011

If you go to Irving you won't have to deal with any games and any nonsense that you always have to deal with buying a car. I was nervous going in there and I thought it was going to be a painful process. I was afraid that they were going to play games but I ended up having a wonderful experience. Irving was very nice, respectful and friendly. I went there just to check out the car I wanted but I ended buying a car that day. They gave me a good price for my trade in and the Lexus RX350. I drove there all the way from waltham and it was so worth it.

kferg1294

Oct 13, 2011

Danny and Mike have been my Service Consultants for many years. Cannot say enough about their outstanding service and desire to make my service visits as quick and easy as possible. I really appreciate all that they have done for me, and would not consider going anywhere else for service or sales. I am on my third Lexus from Lexus of Northborough. I have never had a bad experience at this dealership and commend them for their professional, courteous service. Thanks! Kim

rparabicoli

Sep 19, 2011

The response of the staff was great. Darryl came out on a Sunday night & made us feel welcome but not pressured. He was friendly, knowlegable, bu.t laid back enough, I hate shopping cars but Darryl made it nice. He followed Up promptly but wasn't overbearing & understood our desires & needs. We met test drove another used car(09 Acure MDX) all the while he never talked it down or tryed to sway us he was knowledgable about the MDX but in the end the Lexus RX 350 spoke for itself.Everyone Was great in all departments throughout the sales process and none begain before 7:00PM. The night we purchased we were the last ones out close to 9:00. Great job Lexus Of Northbrough we will be back. And yes we will tell tell our friends, actually we already have.Thanks,Darryl & staff.

yvonne adams

Sep 16, 2011

Several things I liked about Darryl, he's customer friendly, very knowlegable aboutthe product that he's selling. Most importantly he loves what he doing. As a customerI felt very comfortable with him. I also like the fact that he return phone calls in a timely manner. Overall very professional. He is definitly an asset to Lexus of Northborough.

jarchambeault

Sep 14, 2011

My wife and I met Scott in sales. He listned to us and led us to appropriate vehicles. He answered any and all questions to our total satisfaction,shared all pertinent information,described and explained all features,and was extremely cordial.Following test drives,I signed leases on an IS350C and an RX350.Scott familiarized us thoroughly with both vehicles and we were on our way. Since this time I have worked with Mike in service.He is always congenial while also being very professonal.He either takes my calls immediately or gets right back to me in a timely manner. All work is done in a timely fashion and meets or exceeds my expectatons - which are high. Dealing with Lexus of Northborough is an extremely enjoyable experience and I would recommend them unconditionaly. Customer service is what it should have been at the many other dealerships that I have dealt with in the past!

jcmc1788

Sep 14, 2011

My wife and I have been using the service dept. at Lexus of Northborough for over 7 years with our 2000 RX300We have had such a great experience working with Mike (in Service), for the amount of questions we've ask, Mike has always been right on top of getting us the answer, and at times has offered suggestions, which not a lot of dealers do. We've received nothing but superb customer service each and every time. When I've called last minute, which I think has happened at least 3-4 times, Mike always seems to find a way to accommodate us each and every time. And to carry over to the Parts dept., for a question I asked Mike about the blower motor, he followed up by asking his parts person (Paul King), and Paul was able to get back in touch with me - but not just a single answer, but options, which was great. He explains things very easily and is great in getting back in touch quickly.I respect that in a dealership and appreciate all their assistance in making sure our cars (we also have an SC300 that's been serviced there) are functional each and every time we bring them in. And just food for thought, We live an hour away, and I have no problem going there and having them handle the service for our cars. Great service and parts dept. hands down.Jeff & Mary

Lexuscustomer

Sep 13, 2011

Mike & the team consistently offer outstanding service from arrival through to departure. Customer orientation, Lexus car knowledge and follow through are exceptional--all reasons why my wife also bought a Lexus from this dealership and is equally pleased with both the sales and customer service processes.

jackr1947

Aug 25, 2011

I bought a used vehicle from this dealership. It was actually $1000.00 more than another dealership, but this Lexus had better customer service and a friendlier staff. I made a decision to buy a used ES after the Anjula, the salesperson at Lexus, informed me of the pros and cons. He explained every detail about the car to me. I feel like I made an informed decision after visiting Lexus of Northborough. When I was at Lexus of Watertown the salespeople were not friendly and didn't explain the vehicle. I am happy with Lexus of Northborough and look forward to doing future business with them. It was worth paying the extra money!!! The salesperson also delivered the car to my house and took my old car away. Kudos to Lexus of Northborough!!!

Lexus9

Aug 19, 2011

My first car buying experience with this dealership 4 years ago was less than ideal, as I spent 5 hours (!!) haggling on price before we finally agreed to terms. Despite that, I went back again recently to purchase another vehicle. This visit was much shorter, as the sales rep made me feel as if I was wasting his time by being in there. He sent me on my way after 20 minutes with a "best price" that wasn't even close to the price I knew I could buy the car for (and eventually did at another dealership, despite his claim that "you can't get that price anywhere").After two car-buying experiences here, it seems as though they are less willing to budge on price than other dealerships. In this day of internet pricing, and the information that is available to the car buyer, a customer that does his homework will inevitably find a dealership to give him the price he wants. Especially if he is able to demonstrate that knowledge and offers a price that isn't completely unfair to the dealer. After speaking with the manager following my last visit, I'm hopeful this will ring true next time I go in to buy another vehicle.

sosberg1

Jul 26, 2011

Last week, my husband,, Brian, purchased a 2006 Mustang convertible from Lexus of Northborough; Nathan Roseberry was the salesman who worked with him. We would like to thank, compliment and commend Nathan for the work he did to facilitate this sale. From our initial visit on Monday, 18 July to the delivery of the vehicle on Thursday, 21 July, Nathan was superb. He facilitated the final selling price of the car and was in contact with Brian several times to be sure all the information was available and ready for him to register the car on Thursday. His attention to detail was impeccable and made the out-of-state purchase easy and problem-free. We feel that he went above and beyond to provide us with wonderful service throughout.Thank you, Nathan, for your work and thank you, Lexus of Northborough for a vehicle in wonderful condition. Brian is very pleased with his new car.

drbruce

Jun 29, 2011

since we moved to the Northboro area 6 years ago we have had our RX330 service at Lexus of Northboro. my first contact in the service department was with Dan Blinn. his profesionalism, knowledge and customer concern and satisfaction was outstanding, and is why i insisted on him being my service repesentative in the future. he never let me down. everything promised was completed and on time. never a glitch. when i called to schedule a service appointment and heard he was no longer there i was shocked. needless to say he was an outstanding happy efficient employee as true asset to Lexus and felt i had lost a friend. because of his and my personal contact if he had gopne to an other lexus dealer within a resaonable distance i might have considered changing because of Dan. i am a happy camper now that Dan has returned. i know i am in good hands again. i want to add that Mariel Burgos took over for Dan and did an outstanding job. she too is a cedit to Lexus of Northboro. wecome back Dan sincerely dr. bruce moodie

Celebris466

Jun 27, 2011

This is the second car I have purchased through this particular dealership and could not be happier. Nathan was our salesperson for our second purchase and was a pleasure to work with. Purchasing a new car can be nerve-racking, however, with Lexus of Northborough it has always been a relaxing experience. There was never any pressure and Nathan was fair and easy to deal with. He spent a significant amount of time helping us pick out just the right car. He recognized the significant purchase we were making and was incredibly respectful of this. So many times you walk into a luxery car dealership and the salesperson is more concerned about their bottom line and forget about customer service that matters. Nathan was never pushy, gave us the space we needed to think about our purchase and followed up with us several times after our purchase, to be sure that everything was going well. During my first 5k mile checkup visit, Nathan immediately came over to say hello and check in on how things were going. The Service Department is equally as terrific. Danny Blinn, our Service Consultant is a pleasure to work with. I have worked with Danny before with my older Lexus and he is always friendly, professional and recognizes that customers are often on a tight schedule. I never "dread" heading in for service. Although I have had very few issues with my cars (knock on wood), when something has needed attention, they are always accommodating and work it to a proper resolution.The dealership really does value customer loyaly, they know that word of mouth will often bring in more business( and repeat business) and that is what makes a successful business. It is not a stuffy dealership, the waiting area is comfortable but not over done. They aren't wasting money on unnecessary frills.If you are in the market for a new Lexus, give Lexus of Northborough a shot and ask for Nathan.

FORBUSHM

Jun 27, 2011

It was a delight to arrive at Lexus of Northborough, MA and discover the Service Liason, who had temporarily left this dealership, had returned. It made my visit (this due to a Lexus recall) much more efficient and pleasurable.I do hope Danny Blinn is rewarded for his expertise in the Service Department.I could not possible give him less than a 5 in all areas.

angelarous

Apr 11, 2011

Irving and Kevin were wonderful to work with and refreshing to spend time with after spending 3 weekends of car shopping at other car dealerships. Kevin's response time to questions via email was exceptional. Irving was extremely knowledgeable and most importantly, made our test driving experience fun and without pressure. My only wish was that they came up higher on the trade value. One thing is certain, if Irving is still working at Lexus of Northborough when I'm ready to purchase another vehicle, he has guaranteed a future sale!

KrisCane

Jan 6, 2011

My experience with Northborough Lexus was excellent. The team at Northborough Lexus (Nathan Roseberry, Roman Medynski and Stu Green) was friendly, curtious and profesional to work with. I would highly recommend Lexus of Northbrough for a truly exemplary car buying exeperience.

daviba

Jan 4, 2011

I needed to dissolve my lease due to mileage issue and Nathan and the sales manager were very interested in working with me to get into another lease I could afford. Everyone is friendly and helpful. The waiting area for service is comfortable and spacious.

mdunne

Jan 3, 2011

The folks at Lexus of Northborough were very friendly, upfront and easy to work with. The negotiation process was straghtforward and fair. Finding the right model with all the features too some time but in the end I got the car I wanted. I would highly recommend them for a new car purchase!

sccrnut

Jan 3, 2011

I had my car serviced at Lexus of Northborough when it was still under warranty. The experience was always pleasant. When I needed to get a car quickly, I saw that they had a Certified Used Lexus LS430 that looked perfect for me. Nathan was quite helpful and low key. No hard sell, and they were willing to negotiate and I feel I got a good deal. I am very happy with the experience.

Boatswain

Dec 5, 2010

I have been using there srevice department for five years and have always received outstanding advice and service. The service consultants have all been very helpfull and always conduct themselves in a very proffesonal maner. I will continue to avail myself of there service.

r3ganx44

Oct 13, 2010

Working with salesman Irving Espinosa was an extremely positive experience and I highly recommend him to anyone looking for excellent customer service. Irving was incredibly knowledgeable about the car I bought (2008 Lexus RX 400 hybrid). After the deal was done he spent extra time going over all of the features of the car, teaching me how to use the navigation especially. He also did a great job making sure any imperfections on the car were repaired since it's a certified pre-owned vehicle. His attention to detail really sets him apart from other salesmen. He may be young but he knows what he is doing!!!

woody148

Oct 13, 2010

All work on the vehicle performed at dealer per service records and the car was without being certified by Lexus, certainly looked it when inspected by outside mechanic.The vehicle was prepared for delivery, registered out of state and delivered in a timely manner.Chris Schmitt, dealer sales person, was very helpful throughout the whole process of purchasing and followed up with phone calls and Lexus card to be sure that I was aware of his being available for any service that might be needed.The dealership process was fast and professional.

candiceH

Oct 9, 2010

The best car experience I've had in my life. This is my family sixth car in 25 years ( Honda prelude, 2 Honda accords, Acura TL and Acura MDX and Nissan Murano). I will recommend this dealership to all my co-workers and friends. The entire staff was outstanding. I am very pleased with the customer service, follow up, attention to detail and integrity.

Robert350ES

Oct 1, 2010

Straightforward and informative sales discussion. Straightforward and short negotiation. Simple and clear options discussion as well. Irving represents Lexus of Northborough very well. We were pleasantly suprised with the simple and short way we could do business. Thank you all for your help and your prefessionalism -

challoran7882

Sep 9, 2010

I had the pleasure of working with Mr. Espinosa recently on the purchase of a preowned Lexus. He was personable, considerate, knowledgable, and extremely professional. He was consistently available (within minutes) to any questions or concerns throughout the process, including 10pm in the evening via email. My experience at this dealership across the board was one of professionalism and efficiency. This car dealership should be a model for it's competitors. Thanks and I love my car.Cindy Halloran

PLamarine

Sep 2, 2010

From the moment I walked in, I knew the experience buying a car at Lexus of Northborough would be a good one. My salesman Irving Espinosa was very helpful, knowledgeable, and we ended up in a Certified Pre-Owned Lexus RX 400h hybrid. There were a few issues with the vehicle that were taken care of within a day, and the service there is top notch (Thanks Ron McGill). I also received a personal letter from the owner thanking me for my business and letting me know I could call him personally if there was a problem.I have purchased many Toyota vehicles, and the experience at Lexus is beyond comparison. Lexus of Northborough is a model of how a dealership should be run in an ideal world. My wife and I commented to each other on the ride home from the dealership how awe-struck we were at the service we had received, from the valet that greets you when you drop off your car, to the receptionist and cashier. Kudos to Mitch Cook and his entire staff. They have made a customer for life!

EdMeyer

Aug 25, 2010

Great sales and service staff. Over the years my wife and I have purchased dozens of new, mostly luxury cars. The sales and service team at this dealership are clearly the best we have ever dealt with over all the years and all the new cars. I do not understand the minimum 250 character limit.

saraemccabe

Aug 17, 2010

This was the best car buying experience that my husband and I have ever had. Chris was highly knowledgeable about the vehicle and answered all questions immediately. We truly felt like Chris was a partnering with us and not trying to "sell" a car. I will continue to purchase vehicles from him for as long as he continues working! I have already referred him to several friends/family and will continue doing so for a long time. Chris made us feel comfortable and our time with him was enjoyable. We felt like we developed a long last connection! Thank you Chris!!!!

minniemover

Aug 16, 2010

This is our second purchase from Lexus of Northborough and Anjula. We have had excellent experiences with the dealership and Anjula, and would recommend both to others. Service department is also highly recommended - very efficient and professional. All staff members we have dealt with have been courteous and helpful.

apjri

Aug 7, 2010

Our recent car purchase represents the fifth Lexus that we've owned throughout the last 25 years. And although we've enjoyed driving these cars, we haven't purchased all of them from the same dealer. Our expectations are high - not only for our cars but also for those selling and servicing them. That's why the last three cars have been purchased through Mitch Cook. We followed him from Rhode Island to Massachusetts because we felt that he and his staff have shown a commitment to providing customer service by their professionalism, forthright responses to questions, and "follow-through" with the customer - before and after the sale. His entire staff acts in a true "team" fashion by providing expertise as needed. Everyone in sales, management and service work together to provide a positive experience for the customer.We have been very pleased with our purchase and will continue to recommend Lexus of Northborough to our friends.

maryalyce straight

Jun 14, 2010

Have owned a Lexus since 1993. Never need to worry about the car and bringing it to Lexus of Northborough is about as easy as it gets. Have worked with Danny Blinn since that dealership opened; without a doubt the best service experience that I've ever had; he really knows how to take care of a customer.

egghead

Jun 12, 2010

This was our best car buying experience ever. The salesman and the dealership were excellent to deal with in purchasing the vehicle. The atmosphere is relaxed and welcoming. The salesman was great on the phone prior to our 1 hour plus drive to the dealership. All of our questions were answered and there wasn't the struggle to get to the real price. The cars were well prepped and and ready to go for the test drives. We have walked out of a few dealerships when looking for other cars in the past. This was by far our best car buying experience. It was so good we bought 2 cars that same day!!! I have recommended this dealer to over 10 people already!!!! When looking for our next purchase we will look here first!!!!

Louisbuc

Jun 9, 2010

Irving Espinsoa was the salesman who assisted us in the purchase of our new ES350. He clearly demonstrated for us the features and benefits of the Lexus ES350. He went above and beyond to meet with us several times to answer our questions and provide additional information, he provided an outstanding level of customer service in a friendly professional manner. Irving also worked with us in arriving at a price level for the purchase that was fare for us and the dealership.This is the second Lexus we have purchased from Lexus of Morthborough in the last 5 years and Irving helped to make this experience pleasant.

jmurraypat

Jun 3, 2010

Irving was very professional and never pressured me into any decision. Irving knows his product and explained things clearly. Once the vehicle was identified, he went through the systems of the car patiently and thoroughly. I would recommend him to anyone looking to buy or lease a car.

ckourlos

Jun 1, 2010

I own my third Lexus which is an RX 330. I had my first two serviced at Lexus of Watertown and Lexus of Norwood. Both of them combined could never give the level of service that Lexus of Northboro does. Danny Blinn is number one in my book. He is always a pleasure to work with. He always greets you with a smile. I brought my RX in for service and mentioned that the ride seemed noiser than usual. He took it upon himself to have the RX looked over carefully and found that there was a problem with a rear ball joint. He also looked at the history of the RX and found that this was a warranty covered issue. My next car will be a Lexus, and I will purchase it form Lexus of Nothboro becuase I know that the sales staff anf especially the service staff are number one. I recommend Lexus of Northboro to all my friends.

Robert Leger

May 27, 2010

The service department at Lexus of Northborough is second to none. Gene, Mike and in particular Danny Blinn make make it a pleasure to have your vehicle serviced at this dealership. I am a New Hampshire resident and am on my fifth Lexus. The first three were purchased and serviced at a dealership in Danvers, Ma which is much closer to where I live. The service department was good but nothing like Northborough. One day I was having #3 serviced and was in the market for #4. I walked the front parking lot for 10-15 minutes found a car I liked went in and practically had to beg a salesman to come out and show me the car. I quickly realized that the salesman was more interested in returning to the showroom to resume the sports conversation he was having with the other salesman that I had interrupted. The next day I drove to Lexus of Northborough and found the same car. Paul Robertson came out, was cordial, (no pressure), knew the car inside and out and made a sale on the spot. I was totally BLOWN away when I started having my car serviced in Northborough. Gene Robbins does a great job but my first service experience with Danny Blinn was extrordinary. Danny is friendly, knowledgebale and treats every customer as he might a family member or best friend.

treelane

May 11, 2010

the service dept has done an excellent job in maintaining my car. they take care of all the necessary scheduled car services and can pinpoint a problem and correct it or fix it. The mechanics are well trained and very knowledgeable and I feel that I am getting the best service possible.

pszczygiel

May 10, 2010

Mike Olsen has provided exceptional service over years for me. He squeezes me in when necessary and helps with emergencies like flat tires. He is always friendly and quick to get me in and out. He is also helpful when odd things happen. He recently pulled a mouse nest out of my vents. Mike is about the most efficient service person I have ever met.

Julie Marsh

May 9, 2010

The service I receive from Danny Blinn at Lexus of Northborough is extraordinary. He is knowledgeable, helpful, friendly and professional. Danny always goes out of his way to meet my service needs and his attention to detail is first-class. He is honest and forthright with his customers. Danny is the reason I service my vehicle at Lexus of Northborough. Danny sets the standard for all service professionals in the industry. He deserves to receive the J.D. Power and Associates award for customer satisfaction. There's no better service advisor than Danny Blinn. Hands down.Julie Marsh

hmillet

May 8, 2010

Danny and all of the staff at Lexus of Northborough have always treated me great. I have owned many many different cars in the last 40 years, including Fords, Buicks, Accuras and Hondas and this experience with my ES350 and Lexus of Northborough has been my best. Many times when I have come in for service danny anticipates what needs to be done, make great recommendations and takes great care to listen and understand what I need top have done. I have enjoyed the loaner process often and it works very smoothly at Lexus of Northborough.

Berniesigurd

May 7, 2010

Whenever I had a reaso to bring my car in for a repair or service I have been dealing with Danny. He has been always extremely responsive, reliable, friendly, and knowledgeable! It has been and is always a pleasure to deal with him! Besides the personal attention given at Lexus of Northboro, the entire experience in dealing with this dealer is very positive. Plase keep up that good work which is underlined by the understanding that keeping a customer is always more cost effective than going after a new one.Bernie Mieth

DavidDiPilato

May 7, 2010

I am on my 4th Lexus vehicle. Besides being a great vehicle to drive, I choose to do business with Lexus of Northboro because of Dan Blynn. Danny goes the extra mile to make sure I am taken care of as a customer. He is available for questions day or night and makes the whole service experience hassle free. He gets me in and out of the dealership in minutes. He's extremely organized and knowledgeable when it comes to any issue with my Lexus, of which there are few because its such a great car. He's also put me in touch with the right sales personnel their to make my lease transactions go quickly and smoothly.Danny gives the phrase "there are still some good people left in this world" new meaning. He genuinely cares about his customers. As long as Danny is at Lexus of Northboro I know I'm going to receive the kind of service I expect from a Lexus dealership. If anyone reading this is looking for a great vehicle to drive and someone that makes the maintenance service aspect of owning or leasing a vehicle painless, give Dan Blynn a call at Lexus of Northboro. You'll be glad you did.

Joe McPhee

May 6, 2010

The best dealership I have ever been to, they treated me very well, always asked if I needed a loaner for the day, always cleaned my car before they released it. I have a 1997 LS 400 with 390,000 miles on it. All the staff were great, including the cashier. I never got a repair without a courtesy call to tell me how much the repair was going to cost. I have been to other dealers, and this one, by far, is the best. Most other Lexus dealers don't take a personal interest in making sure you are comfortable while you wait for your car to be serviced.

Trehub

May 4, 2010

I have been a customer at Lexus of Northborough since I bought a 2005 ES330 there in 2004. I have had all my service performed there and have always been pleased with the encounters and the service. Although the internet quotes I received from the other local dealers were all initially lower, I returned to Northborough because of my positive experiences there. And my positive experiences there were surpassed during my recent purchase of an ES350. Everyone was extremely professional, helpful and pleasant throughout the process. I would like to especially commend Michael Fuller, who has gone above and beyond even what I have come to expect from Lexus. He was very thorough during my test drive. He made the "trauma" of buying a car painless and even pleasant during our negotiations. My purchase involved waiting for the vehicle I wanted to arrive in New Jersey and then having it transported here. Michael kept me informed of the status and was very patient (I was more than slightly excited and anxious). He answered my emails promptly - even when I emailed him after hours and did not expect an answer until the following day. He suggested a schedule for the paperwork and receipt of the car which would minimize my time there. He was very thorough during the explanation of the car, including the setting up of the bluetooth phone system (to this technologically-challenged customer) - he had us all laughing. In terms of professionalism, communications, follow-up, and all-around quality, I could not have been more pleased.

Judy Merriman

May 2, 2010

Danny goes out of his way to make sure that the service is fast - if the service requires more time - he ALWAYS provide a loaner. He gives me options for the best value. He takes the car when I need it done - not when it is convenient for them.The environment provides desktops so that I can work while I wait - altogether a good experience. Very different from my experience from when I have to take my husband's BMW in for service/repair (unpleasant.)Danny Blinn cares about his customers and so a wonderful car and great service will keep me owning a Lexus for many years to come.

MYNEWIS250

Apr 30, 2010

Few Words can explain the service that Lexus of Northborough offers including but not limited to; Phenomenal, Exceptional, and well Simply said Truly Outstanding! I purchased my brand New 2010 Lexus IS250 from my Sales Professional Irving Espinosa. His attention to detail and eloquence were impeccable, not to mention his non pressure sales attitude and his un-profound knowledge about the Lexus Product. This was my first new car I have ever purchased and it will certainly not be my last. Lexus of Northborough offers the best of everything from its courteous sales professionals, Service Valets, and Service Consultants to the exceptional coffee and muffins in the Guest Room. Irving Espinosa helped make the overall purchase experience 'Truly Outstanding', and I will gladly and diligently refer all my friends and family to him, because I personally know he will be as attentive to them as he was to me. Irving Introduced me to his Sales Managers Bruce Slovin and Sharon Eid, for whom I can also speak Highly of. My Experience with Lexus of Northborough was Second to None, and if I had the money I would return every few months to buy a new vehicle. Lexus of Northborough has earned a loyal customer for life, and I will continue to drive out of my way to Service my New IS250 there.

shakinjr

Apr 29, 2010

The reason we continue to own Lexus vehicles is because of the outstanding service we get from Danny Blinn. He is always available to take our calls - I was on vacation last year and he helped me get to the root of the problem without coming home. He has helped on a weekend when I had a flat tire and my husband was away on business. If I call to have my car serviced he fits me in the next day and I get a rental car while it is being done. I have owned a Land Rover, Audi and BMW - no service compares to my experience at Lexus of Northboro and Danny Blinn! Regina and Jim Shakin

simondavis

Apr 28, 2010

I have been using Lexus of Northborough for seven years now and have nothing but praise for Danny and his entire service team. I traded in a IS300 and bought a new IS350 from them in December 2008 and that experience was the least painful car buying experience I have had to date. From sales to service, their attention to detail and the overall experience they provide is second to none. I highly recommend them and at least three friends have purchased vehicles from them as a result.

jbabin1207

Apr 27, 2010

All three of these men my my experience the BEST ever..I had previously been car shopping for a month (3 different Lexus dealerships) and many other Dealerships..I dealt with Kevin via email came in to 2 see the car Mike sealed the deal Al Brown did the financing and the process was done and over and I'm know driving my new to me 05'RX330..The car is in beautiful condition I must add..The process was hassle free and quick (which for me is a needed when you live life in the fastlane)..I would recomend anyone looking for a pre-owned vehicle to vixit Lexus of Northboro!!!!! I will be back in 3-5years for an upgraded pre-owned vehicle..Thanx Guys you we're AWESOME!!!!

bharwood

Apr 26, 2010

I worked in the midwest in the automotive business in management for an automotive manufacturer early in my career many years ago. I know the business very well, as my responsibilities on the sales side were to work with a dealer network to help drive sales for both the dealer and the manufacturer. As a customer, you spend a while with the salesman and his manager, and you may visit a few dealers, but the people you deal with throughout the life of the car are in the service department. And nobody I've ever met in my dealings both professionally and as a customer comes close to providing the customer service, professionalism, and sincerity as Danny Blinn does. When I bought my car, my sales experience at Lexus of Northborough was very good, and I thought, "This is what buying a luxury car is all about." Then I met Danny and was floored by the entire experience that Lexus of Northborugh delivered. Danny is still there and I feel strongly that he's the biggest reason I'd buy another car from the dealership. If I was GM or sales manager there -- never mind service manager -- I'd wrap Danny up in a bear hug and make sure he never leaves. Danny's a tremendous asset not only to the service department but to the sales department,as well.

mbrockney

Apr 26, 2010

In today's market with many competitors it is tough to seperate ourselves. I continue to come back and service my vehicle because of my experience with Danny. He always greets his clients by name, he is efficient and, an all around pleasure to speak with. I also run a service organziation for my company and very often I find myself sharing my positive experience with Lexus to my employees or clients.Danny exceeds what I consider "Superior Customer Service"

toobusy

Apr 26, 2010

I have owned and had my Lexus serviced by this dealership for 4 years. I have never experienced this level of service from anyone in the car industry. They fix things correctly, are pleasant and make the whole service experience just great. Danny is the best in the industry to work with. I would recommend them to anyone.

CHERYL J FERRIS

Apr 23, 2010

I have owned Lexus cars for the past 8 years. I keep going back to this particular dealer because I like the service I receive from the service department especially the service I get from Danny Blinn. Your company should be proud that Danny puts in such time and commitment to help whenever I come in or just call with a problem. He is very knowledgeable in every part of his job and it shows.

ComputerMan

Apr 22, 2010

In 2003, we bought our first Lexus in Northborough. This ES-330 now has approximately 90,000 miles on it. Over the years, we have had the pleasure of working with Danny Blinn to coordinate all our service needs. Danny represents the Dealer's reputation to us and that reputation and quality has been absoultely perfect. The care and focus on client satisfaction are not merely just goals they try to attain. Danny and Lexus of Northorough exceed those goals. They set the standard, and it is a high bar for us, for all dealers to try to reach.A little over 3 years ago, we bought our second Lexus, an RX-330. Our decision was weighted most heavily on our great experience with the service that Danny and Northborough delivered. We have never been sorry for that decision.We are the owners of two Lexus vehicles- his and hers - and we feel safe and secure in knowing that we're in good hands at Lexus of Northborough and Danny Blinn.

Dawn DeManche

Apr 22, 2010

I have been a customer of Lexus of Northborough since it opened. I presently own my fourth lexus from your company and shortly on my way to my fifth. The service is extraordinarily exceptional. One of your service advisors definitely stands out over and above, he is Danny Blinn. I have sent several of my friends and acquaintances to him with their lexus vehicles. His professionalism is impeccable. Danny has a broad knowledge base and is always willing to listen to you and always goes the extra mile. Your company should be very honored to have Danny as part of your team.

Dominobean

Apr 22, 2010

I've been having my RX330 serviced for 3-1/2 years at Lexus of Northborough even though I purchased the vehicle at another Lexus dealership in Massachusetts. The reason is simple: Danny Blinn. He has a solid appreciation for the Lexus brand and for how to provide outstanding service to a customer. He has done a wonderful job of making me feel as though I am his most important customer whenever I'm there and no matter what the reason for my visit. My car always comes out looking and running great and I trust his judgment on how to keep my vehicle in terrific condition. Danny is an asset, not just to Lexus of Northborough, but to the Lexus brand.

ComputerMan

Apr 21, 2010

In December 2003, I decided to purchase my first Lexus from Lexus of Northborough. For five years, this was my business car that took me all through New England under all kinds of road conditions. This ES-330 has nearly 90,000 miles on it now. The main reason I have stuck with this dealership is the exceptional service and responsiveness that I have received from Danny Blinn and the staff at Northborough. They are always available whenever they're needed. This dealership, as exemplified by Danny, is dedicated and delivers client satisfaction. Their performance is a model for all businesses to emulate. I have been so pleased with this dealer that I recently purchased our second Lexus, a RX-330. This vehicle is my wife's car and she feels safe and secure due to the level of service that Northborugh provides. I can't say enough supportive words of this dealer. Clearly, Dany Blinn and Lexus of Northborough exceed the gold standard for service and customer satisfaction. ...Computer Man from Framingham

jricca

Apr 21, 2010

I have been a customer of Lexus of Northborough since they opened. Have always been pleased with all aspects of service. Danny Blinn, one of their service consultants exceeds the standard of excellence Lexus is looking for. I am a partner in a communications business in Boston and would be happy if my staff gave the same service to my customers that I receive from Danny Blinn.

zwerds

Apr 21, 2010

I get all of my service at this dealership. Danny Blinn is the reason. He is smart, knowledgeable, available, and always helpful regarding any car related problem that arises. On three occasions, I have had a car related emergency and a call or e-mail to Danny allowed me to get the problem solved with minimal disruption to my daily routine.

Bankerbob

Apr 20, 2010

Danny Blinn sets the standard for consistent exceptional service. I've done business with Danny for over six years and he is the very best of the best in terms of customer service, knowledge, and being the face (and personality) of the dealership. I'm in charge of a customer service busniess and Danny is one of the best representatives I have seen. Bravo!

Johno551

Apr 20, 2010

I have purchased 5 cars from this dealer and will continue to purchase cars from them. You can buy a Lexus anywhere, however the personal touch sets Lexus of Northboro apart. The service I receive is amazing. Danny Blinn is by far the best asset of the dealership.

ctjoeckel

Apr 19, 2010

I've had my car serviced in Northborough for the last few years and Danny Blinn always makes sure that my car is very well taken care of. It's because of Danny's honesty and expertise that motivate me to make the trip to the Northborough dealership from Boston. It's definitely worth the trip!

happylexusowner

Apr 19, 2010

I would 100% recommend this dealer. They are coureous professional and always fix it right the first time. Danny Blinn is exceptional and is the best service person I have ever worked with. I can't say enough good things about the dealer and especially Danny Blinn.

Maisygirl

Apr 19, 2010

I have leased 2 Lexus and both have been serviced at Northborough with Danny Blinn. He is the reason I continue to go to Northborough even though I live in Newton and there are much closer Lexus dealers. He is always accomodating, kind, professional, friendly and knowledgeable. I wouldn't consider going anyplace else... (unless he left of course!) My Mother also purchased a Lexus with me and she also feels Danny has been outstanding!Meridith and Judie Gross

smercus

Apr 19, 2010

I have been bringing my Lexus here for over 5 years. Always work with Danny Blinn.. he truly is the best service manager!! always friendly-- gets back to me with all details when my car is in for service. Have recently found out that they service more than Lexus there -- have brought my daughter corrella which was also a great experience in service. will more than likely get my Husband to bring in his Tundra..and i'm driving from Rhode Island just to get the service there!!

DFB

Apr 17, 2010

I have purchased two vehicles from Lexus of Northborough and have had all of my service and maintenance work performed there because I get outstanding service each and every time from Danny Blinn. When I drop my car off for service, Danny has the loaner car all set up and I am in and out within 15 minutes every time. In my experience, I have never seen better customer service anywhere. In the rare instance, that I've had to return for follow up service, Danny does whatever it takes to make it right. As long as Danny Blinn is at Lexus of Northborough, I'm a customer for life. Danny is a pleasure to deal with and sets the standard that many can only hope to achieve.

kbae

Apr 17, 2010

The service I have received at Lexus of Northborough has always been exceptional. A big part of that is the treatment I get from Danny Blinn. Over the years we have had four Lexus and have had all of then serviced at Lexus of Northborough. Whenever I call to get a service appointment Danny is always more than accommodating with a prompt appointment and a loaner car, which without exception has been a Lexus. He also keeps you updated with the progress and different service options if necessary. We are a three car family that until recently was all Lexus. I recently got a BMW M3 and I have to say the ownership experience with the BMW is no where near as pleasant as with Lexus and it all comes down to the treatment I get from Danny. When it comes time to replace the BMW the is a good chance it will be a Lexus mainly for the much more pleasant ownership experience.

mgross

Apr 17, 2010

I have leased 2 cars from Lexus of northborough and would never consider another dealer. Danny Blinn has been my service advisor for both cars and I wouldn't want it any other way. He is so friendly, helpful, professional and kind. Danny always goes out of his way to accomodate me. He is the reason I drive from newton for my service.

PatGray

Apr 17, 2010

I absolutely concur with the rave reviews for Danny Blinn, who sets the standard for all service professionals in any industry. I know that the owner of Lexus of Northborough values the excellence in service ratings attributed to his dealership . . the driver for those ratings is the customer focused service promoted by Danny Blinn in particular. Danny has always gone out of his way to ensure that my service experience at Lexus of Northborough has been flawless-in each case investing that extra attention to detail and empathy toward my needs as a customer to make the experience not only totally hassle-free but enjoyable. He is the reason I will always make Lexus of Northborough my dealership! Thank you, Danny for being the best in what you do! best, Pat Gray

jhreynolds

Apr 15, 2010

I bought a new Lexus LS460 in July of 2007 from Lexus of Northborough. My buying experience was truly pleasurable thanks to the efforts of the owner of the dealership. Every commitment made to me at the time of purchase was fulfilled. I would not consider taking my car anywhere else for service solely due to the attention I have received from Danny Blin and their service team. He is extremely responsive and flexible when it comes to scheduling routine maintenance appointments. He is always willing to go above and beyond the call of duty to make the experience as convenient for me as possible. From the car check-in process, to the waiting time communication, through to the review of the work performed and payment the entire process is all about the customer. I could not recommend a dealer more highly than the team at Lexus of Northborough.

LERonan

Apr 13, 2010

I bought my 2004 RX330 at this dealership in May of 2003 and have been having service done here for 7 years. I can say with certainty that Danny Blinn (service) is why I keep coming back and why I will buy my next car at Northboro. Service is unbelievable. The responsiveness and attentiveness is unmatched. I have 150,000 miles on the car and it runs great. Heading to 200,000+ miles and I know that Lexus service will continue to treat me like I just bought a new car each and every time I visit. I highly recommend this dealer, the car and Danny Blinn.

tbrooks396

Apr 13, 2010

I have to say thhat I have never had a relationship with a service professional that has been as beyond expectations as working with Danny Blinn at Lexus of Northborough. From the first time I went to the dealer for service (I had purchsed the car elsewhere and had a VERY unsatisfactory experience) Danny has made getting my Lexus G470 serviced/maintained as enjoyable as possible. When I leave him a voice mail at 6am in the morning on my commute in to schedule an appointment, I typically have a callback from him on his commute by about 6:20am. He will always have a loaner vehicle available for me, and shows tremendous flexibility on when I return back to pick up my vehicle. I feel none of the service "upsell" pressures that I have felt at other dealers in the past, but he also knows that my car is a valuable asset, and will make sure that I don't defer important maintainence. The vehicle is always ready when promised. I can't say enough about how great by service experience has been at Lexus of Northborough, and this is why I will definitely buy my next new car there.Todd Brooks

thecous

Apr 13, 2010

My experience with Chris Schmitt has been outstanding! He has been consistently friendly and demonstrates a willingness to go beyond the call of duty. Though he was going on vacation the day after we finalized the deal on the car, we waited until he returned before picking up the vehicle so that Chris would be the person concluding the transaction. My experience with each person at Lexus of Northborough reflects the highest degree of quality--with one exception: after my initial service, the car was "cleaned," but it was not "clean"--what I mean by that is that the exterior appeared to be hosed down ("washed" would be too generous a word) and the interior quickly vacuumed (I immediately found a small piece of white paper in plain view on the driver's side floor). I trust this is an anomaly. Overall, I would consider Lexus of Northborough as perhaps the finest dealership with which I have ever done business.

caha1414

Apr 11, 2010

The service department at Lexus of Northborough is simply exceptional. Let me begin by saying that I live less than 3 miles away from Lexus of Watertown yet I choose to drive 30 miles to go to Northborough for service.Mariel is extremely attentive to detail, always remembering even the smallest things and ensuring that repairs and maintenance are completed properly. No matter the size of the problem, from a large recall job to a small rattle that may not bother anyone else but me (I am a little "special" that way), Mariel and the team will always put the extra effort to ensure that issues are detected and resolved. This has been my experience time and again with different Lexus vehicles that my wife and I service there, and I have been dealing with Mariel for years.In the shop, I have dealt with Bill, the shop foreman, on multiple occasions, and he has resolved multiple issues on our cars and has always explained things clearly and in detail. I also once dealt with Cameron, the technician who troubleshot an annoying squeak in my wife's car (extra factory option on GS models!) and fixed it without any issues. These gentlemen are very knowledgeable and professional.Last, but certainly not least, Gene Stewart Robbins, the service director, has always been a pleasure to deal with and always makes you feel welcome at the dealership.

frankjodoin

Apr 10, 2010

I originally purchase my vehicle certified used from Northboro Lexus with 58,000.00 milesThere was some issues with the exhaust and air-conditioning and the repairs were made as per the warrantee. No questions asked no extra costs and no hidden fees. Thank You!My second experience was for a 90,000 mile service which includes the timing belt, water pump, oil change, filters, tire rotation etc. During the tire rotation they had discovered that the rear brakes had frozen calipers and that all the components calipers, rotors, pads and misc hardware needed to be replaced. Of course now my Lexus had 100,600.00 miles and was out of warrantee. Much to my surprise my service consultant Danny Blinn had me hold on to my loaner car and negotiated the repair of the rear brakes through Lexus. The repair was completed as promised and once again no questions, no hidden fees. Now keep in mind this was a used car! I feel I was treated no deferent than if I had purchased a fleet of vehicles from Lexus of Northboro. Danny and his team went above and beyond their call of duty and truly treated me the customer fairly and with respect. This is a difficult thing to find that in todays day and age. Thank you and keep up the outstanding service. Frank JodoinHolden, Ma

HEB

Apr 9, 2010

The service department at Lexus of Northborough is amazing. I had to leave for an unplanned trip and just needed some routine maintenance done very quickly. (1 day of notice and my car was due for an oil change) I called Danny Blinn my service consultant and told him the situation. He booked me for an appt. the very next morning and the car was ready to pick 2 hours later!! He also arranged to have a valet service drop me off and pick me up from work while the service was going on. I was thrilled!! There were no hassles, downtime or waiting. Getting service done here is sooo easy!!

st5000

Apr 9, 2010

Daniel Blinn is a fantastic service advisor. My family was a Lexus of Watertown customer for over 10 years and we changed over to Lexus of Northborough because of him. I actually ended up going to Lexus of Northborough for a random issue, but after dealing with Daniel Blinn, I will never go back to Watertown. He was very professional, friendly, knowledgeable and their service pricing is a lot cheaper than Lexus of Watertown. Lexus of Watertown was going to charge me $650 for a 30k mile checkup. Lexus of Northborough was $350, with a $50 coupon ($300). Lexus of Northborough does 100% what is required in the manual/ what Lexus corp. says such as (rotate tires, oil change, change two filters and replace the brake fluid). Lexus of Watertown adds all of this extra so called service that is not even required by the Lexus manual. For example they rotate and balance tires and do some multi point checkup. Again, Lexus Corporate and the Lexus manual does not even suggest this so why does Lexus of Watertown do this? To make $$$$. Also, the service consultants at Lexus of Watertown are not friendly! Again, Daniel Blinn is great!

Jack Monahan

Apr 8, 2010

Since Lexus of Northboro opened I have leased three vehicles from them and because of the consistent professionalism of Danny Blinn & others in the Service Department, I will continue to come back to this Dealership. Mr. Blinn & the other service associates are always courteous, attentive and VERY helpful in every way and makes sure everything is taken care of. Danny Blinn is a great asset to Lexus of Northboro!

Jan Roberts

Apr 8, 2010

Lexus of Northborough is extremely customer-focused and provides every comfort (visual and physical) a customer could imagine/want/need. Their staff is extremely friendly -- their smiling faces indicate they are happy to be there.Danny Blinn, my Service Consultant, is the absolute BEST I've ever had!!!! He is readily accessible; and, if I should get his VM, his return call is typically within 30 minutes-or-less. He is always very warm and professional (appearance and performance), making me feel he's glad to see or hear from me. I trust and know that, with Danny, my car is getting his full attention and best care possible. He always assures I have a "loaner" vehicle so servicing is never an inconvenience to me. I am a very happy/grateful customer, with many thanks to Danny Blinn. Jan Roberts22 Meeting House LaneSouthborough, MA 01772janjim875atverizon.net508-485-3979

wmriordan

Apr 6, 2010

Customer service is superior and overall experience has been great. No high pressure tactics makes it easy to purchase a car and makes you feel like you are being treated fairly. After sales service is great with easy to schedule service and easy access to loaner cars.

mvr1947

Mar 30, 2010

Having my car serviced at Lexus of Northborough is a good experience. Danny Blinn, my Service Consultant, is always attentive. The service is done professionally the first time. I've purchase 3 cars from this dealership in the past five years and this is because of Danny Blinn and their exceptional service department.

thespringfam

Mar 29, 2010

We weren't sure that we could afford a Lexus and Peter Kelly was on our side through the whole process. My wife and I never knew that buying a luxury vehicle could be so easy. We were so used to haggling over price and begging for history reports. There was none of that at this dealership. We left very happy and we return every few months for service. We love it there.

6leochasseway

Mar 27, 2010

Lexus of Northborough is a perfect example of the kind of company I would like to work for. The seamless thread of great automobiles and fantastic service or sales is unrivaled in the industry. We have driven our share of expensive cars and spent enough time in service at other dealers. Lexus the car is the most problem free vehicle I ever owned. Lexus of Northborough is the most problem free sales and service dealership I have ever encountered. Lexus builds a superior product and Lexus of Northborough focus's on giving the finest customer relations. This spirit runs 24/7 and with each and every person in the dealership. Which to my way of thinking rubs off onto the customers. I have never been disappointed at this dealership. Lexus of Northborough is constantly raising their mark of excellence. They have a formula of management and staff which funnels down the concept of caring that goes 360 degrees. Lexus of Northborough has our sales and service business because they earned it from the first day and everyday thereafter. It is a pleasure to deal with them.

bethellen49

Mar 27, 2010

I found a used car in the paper that I wanted to look at and from the moment I called on it, to the follow up a few days after I purchased, I was treated like a celebrity. It was an amazing experience! I hate car shopping and I was treated as though I was buying a brand new lexus and maybe someday I will because of this!The price was great, the people warm and welcoming, and the car is wonderful! Thank you Lexus of northboro and thank you Darryl and the other staff members for this unbelievable experience! We will be back and we will tell our friends! thank you thankyou! Sincerely, Beth Lamontagne of Auburn

dkaufman007

Mar 27, 2010

When my wife and I stopped into the dealer to look at new vehicles we were very impressed with the professional and courteous manners of our salesman Kevin. He was very polite and did not pressure us in any manner, which is very refreshing when going into a dealership to purchase a new vehicle these days. I have been in for service 2 times since the purchase and have had very pleasant experiences with the parts and service departments. They are a very professional service facility that I think anyone would like to deal with. I wouldn't hesitate for a moment to recommend this dealership to others. I would return for service or for another new or used car purchase from this dealership. One of the most stress-free dealership environments I've ever been too.

mdean1368

Mar 27, 2010

I have been buying/leasing vehicles from this dealership since 2004. The experience has been unique and extremely pleasant for both sales and service. This dealership values the customer relationship rather than just the sales quota. With each visit they remember you by name and ensure that all your needs are not only met but exceeded! They never dissapoint! I strongy recommend this dealership!!

bostonbuick75

Mar 26, 2010

Had a great experience purchasing my Lexus. The process was quick and efficient. No pressure or hype. Once I had purchased the car, all the features were explained to me in detail. This is the way car buying should be. It was a classy experience from the minute I entered the dealership to the moment I left my with purchase.

susanhoole

Mar 25, 2010

I was totally impressed with Kevin when we arrived at the Lexus dealer. I actually had no intentions of buying there, but my husband convinced me to go with him. Kevin was very 'laid back' , not 'pushy' at all; just totally 'matter of fact' in showing us what a great product the Lexus is. It was definately a fantastic style.Susan Hoole

amymancini

Mar 24, 2010

I was in the market for a new Lexus. Not really being a fan of purchasing a new car, I wasn't really looking forward to the "event". That all changed when I pulled into Lexus of Northborough and met Pete Kelly. The car buying "event" turned into a car buying "experience". I am a huge fan of "above and beyond customer service". Pete and Lexus went well above my expectations and continue to do that when I take my car in for an oil change or just a car wash. I would highly recommend Lexus of Northborough and Peter Kelly if you're even just toying around with the idea of a different car.

kandiperry

Mar 24, 2010

I love working with Peter Kelly! The first vehicle I bought from Pete, he drove 4 hours roundtrip to give me a test drive - that was 9 years ago and since then I have bought 3 more vehicles from him. Pete loves and understand cars and he shares his passion with his clients. He is enthusiastic, polite and genuinely wants to help his customers find the right car. Northborough Lexus is first class - sales to service. Where else can you surf the net and have a great cup of coffee while waiting for an oil change! They know their prices and they listen to the client. It is a win-win situation all around. As a result of my experience, there is no way I will buy my next Lexus from any other dealer. You would be wise to check them out before making a final decision in your next car purchase!

coolabe

Mar 23, 2010

Kevin was very friendly and curteous throughout the whole process. He made sure the customer ( that's us) was comfortable and completely satisfied with the purchase. He was very prompt at returning our calls and making sure our questions were answered in time. Since my purchase, I have recommended Kevin to two of my colleagues. The rest of the staff at the dealership also treated us well. What mattered most to us is that we were treated with respect. Of course, a good price for the purchase and a reasonable value for the trade in was icing on the cake.

keyser

Mar 23, 2010

I worked with Chris Schmitt to buy a used Lexus LS430. There was no need to sell me on that particular car. I had a 2002 that had, alas, been totaled. I saw this car on the internet and went to Northborough to drive it. I had the good fortune encountering Chris Schmitt. From the very beginning he was as helpful as he could have possibly been. He accompanied me on the test drive, made sure I was familiar with the novelties of this particular model, expedited the transaction at every step of the way and, perhaps most important of all, has called me at home on follow up calls at least three times making sure that I was happy, that the car was performing "as advertised." He has told me to contact him whenever I have the slightest concern and that is not an idle offer. I am completely confident that should the occasion arise, a call to him is all that will be required to right whatever situation may have arise.I cannot recommend Mr. Schmitt more strongly. I might add that Mr. Schmitt struck me as part of a culture of helpfulness that permeated Northborough. The feeling of wanting to be helpful but not wanting to be intrusive was palpable. When I'm ready for another car, Northborough will be the first place that I will look. Chris Schmitt will be the first person I contact.

matt reilly

Mar 23, 2010

This car was purchased over the phone. We(company car) were dealing with 2 other local Lexus dealers at the same time. I was under the gun to close this deal in one day. Kevin Mchale was by far the best of the 3 dealers. He was very professional and worked very hard to get this deal done on time and at the price we were looking to pay. No question this car was purchased at Northborough because because of the professional service and timely response we received. Even though dealership it 1.5 hours from home it will always be serviced at Northborough.Thank you,Matt Reilly

Tones

Mar 23, 2010

I went to this dealership for service. I live on the North Shore and I was recommended by Bruce Slovin, the General Sales Manager, to go there for service. Gene Robbins exceeded my expectations for service and I will definitely buy my new Lexus in Northborough because of the quality of the service and the professionalism at this dealership.

sweetfloss

Feb 8, 2010

We had an exceptionally pleasant experience purchasing our new Lexus.No pressured sales, easy friendly staff well trained in all of the car's options and capable of teaching us the details. Irving is a professional in his delivery of information, grooming, and his handling of paperwork. Immaculately clean facility, with hospitality coffee, snacks, modern clean bathrooms-I won't mind waiting for service when I need it.

aluyster

Feb 5, 2010

Remarkable service and dedication. A few weeks ago, I was looking for a used Toyota (this is before the recent recalls). After having some unpleasant experiences with other dealers, who were either slimy, ill-informed, manipulative, or nice but not that smart, we thought we would stop in to see the one used Toyota on the Lexus lot. Chris Schmitt is an excellent salesman. He listens to what you say, doesn't attempt to talk over you, and is responsive. He's pleasant and chatty company as well. We did have to "play the game" a little to get a reasonable price, but I think we got one in the end. However, I was most impressed with this dealership after we had closed the sale. Three days after we have driven home our new (used) Toyota, we got a call from the owner, Mitch Cook. A new recall had just been issued that directly affected our 2006 Toyota Avalon. Although I hadn't even been conscious of this development, the owner suggested we garage our Toyota at the dealership for a week or so, until Toyota had a fix for the problem, and he offered us a brand-new Lexus loaner (for free, of course). Wow, how fun was that! We really enjoyed all the gadgets and luxury. The following week Chris Schmitt called to say that he had been able to arrange a "priority" spot for our car to be fixed (as per the recall), and that he would take care of all the details. We just returned the loaner yesterday and picked up our Toyota, freshly fixed. That's what I call attention to service -- even after the deal closes, they are responsible, creative, and go out of their way to make you feel well-looked-after. (And the cookies are good, too.)

claysmook

Dec 29, 2009

I purchased and have had my 2007 IS 250 AWD serviced at this dealership, the car now has 68,000 miles The experiences I have had are exceptional. Bottom line is they get it right on customer service. My concerns are always addressed in a prompt and professional manner, not only for my IS but for my other new car which is an Acura MDX (had to get the MDX, because the RX only has 5 seats). I had a problem with that new SUV, Acura couldn't respond that day, so I drove it over to Lexus, they corrected the problem (even though they were packed with Lexus clients), hand washed the car and I was back on the road. This dealership is run more like a small boutique operation, as such the managing owner Mitch Cook is always available if you need him. I have never needed to speak with him formally (although informally spoken to him several times) as his staff always rises to the occasion every time.

Maisygirl

Dec 6, 2009

This is my 2 nd Lexus. Danny Blinn in service is great. He always goes out of his way and is so helpful. Chris schmitt in sales is a great guy and made my buying experience a pleasure. Lexus of northborough is the best. The make buying and servicing your car a positive experience.

F.O.G.

Mar 10, 2009

My daughter purchased a vehicle from this dealer 2 years ago. The expierence was great, the car has been great and the service has been great! So when it came time for me to purchase a new car for my wife, I went to Lexus of Northboro. I have purchased vehicles from Porsche, Infiniti, Mitsubishi, Hummer, Subaru, Saturn, Cadilliac, Linclon, Acura and Ford as well as many large trucks for my business and I have NEVER had a better vehicle purchase expierence than this one. I went there on a Thursday afternoon, I did my research and I knew exactly what I wanted, an all wheel drive IS-250. They had the vehicle, color and options IN STOCK !! I also picked out some after market accessories for them to install and really put the pressure on them by asking them to have it ready to pick up on Saturday including working with my insurance provider, getting it registered and plates. It was Valentines day and I wanted to surprise my wife. When we arrived on Satruday morning, not only was it ready and waiting, it had a big red bow on it. She was also presented with a rose and candy to really highlight the surprise. I thought this went way above and beyond our expectations. The salesman, Peter, spent over an hour going over the complete vehicle with her and making sure she was comfortable with all the features. She has about 1200 miles on the vehicle now and it is just luxury in every sense of the word. I would HIGHLY RECOMMEND this dealership for the purchase of your next vehicle.

bmnkles

Feb 2, 2009

I had a great experience initially with Lexus of Northborough. The dealership is well-maintained, the service dept excellent as was the quality of the vehicle.The issue occurred when we had to return our lease. With the economy the way it is, we were looking to bring down our payments. Both the sales manager, and Scott Bidell, basically did not give us the time of day. We were even willing to look at another vehicle, at a lower price, but were told there were none in stock. I can't believe at this time that they are not in need of car sales as well. Our credit is excellent and we were only looking for a cheaper option.Clearly, this dealer has an arrogant and condescending attitude toward its customers. They gave us a total of 5 minutes of their time on the phone to discuss options with us, eventhough we had been a good customer for 3 years. Bottom line, I would never go back to this dealer or recommend it to anyone.

Dawn DeManche

Jan 28, 2009

I have been a faithful lexus customer for several years now. This lexus is my fourth lexus vehicle and I have loved all of my vehicles thus far. The service that lexus provides is outstanding. I have always dealt with Daniel Blinn who is one of your service advisors, and as far as I am concerned he is your BEST. Your company should be very proud of him and should be especially proud to have him on your team.

CHERYL J FERRIS

Jan 27, 2009

THE SERVICE AT LEXUS OF NORTHBORO IS OUTSTANDING. I HAVE ALWAYS BEEN TREATED WITH RESPECT AND COURTESY. IF A LOANER CAR IS NEEDED IT HAS ALWAYS BEEN PROVIED. DANNY IS GREAT. THE DEALERSHIP IS ALWAYS CLEAN WITH FRIENDLY STAFF. I WILL ALWAYS BUY AT THIS DEALERSHIP BECAUSE OF THE STAFF AND SERVICE.

lkybing

Jan 27, 2009

danny is always helpfull and nice always when i need service the vehicle comes right in and gets fix and he goes the extra mile to help out any of my customer needs for my vehicle.dealership is clean and they have great refreshments and they have a massage chair. danny always helps with my concerns.

hopkinton2008

Jan 26, 2009

Lexus of Northborough is a fantastic dealership to work with. I have an '06 GX. I purchased it and service it at Lexus of Northborough. The buying process was great - I am very happy with the price I paid. My service consultant is Danny Blinn. He is knowledgable and extremely easy to work with.

bhtjackl

Jan 23, 2009

I own an RX300 and an RX400h, and I put fairly high mileage on both. As a result my services needs are higher than most. Danny Blynn takes care of my service needs, supervised by Gene. Danny and Gene are the two best services executives I have ever encountered, and I rate them both a 6 on your scale of 1 to 5. Their approach is professional and rigorous, but I have never felt that they pushed me for work that did not need to be done -- which has been my experience with most auto dealerships.I cannot speak for anyone else at Lexus of Northborough, but those two guys are the best in the business. When I buy my next two Lexus vehicles, it will be their hard work that brings in the new sales -- they should get the commission on the sales.Jack Hayes

Hopkinton

Jan 4, 2009

I have dealt with Lexus of Northborough twice in the last year. In one case we could not reach an agreement on a new ES and, more recently, we were able to do a very good deal on an '09 RX. Based on these two experiences, it is my impression that while this is not the highest-volume/lowest-price Lexus dealership in the general Boston area, it is definitely near or at the top of the heap in terms of service and general customer experience.On both occasions, the sales manager -- Matt Petisce -- negotiated aggressively but fairly, without inappropriate pressure or underhand tactics. F&I was similarly straightforward, with no hard sell. And on both occasions the sales consultant -- Brad Cook -- was a pleasure to deal with. He knew the vehicles inside out and nothing was too much trouble for him before, during or after the sale. The delivery process, in particular, was really outstanding.We have not yet had occasion to use the service department, so I can't comment on that other than to say the facility is as new and clean and orderly as one would expect given Lexus's particular focus on their dealership experience.

heritageorchard

May 9, 2008

After talking with four dealerships, I finally bought a car through this dealer.Peter Kelly, our salesman, is 100% professional. No high pressure sales tactics at all. His ending comment on our first meeting was "If you feel the car is a good fit for you, I'd like to earn your business." He maintained this straightforward professional attitude through my family's several visits and dozens of calls. We were treated as equals in a mutually beneficial process. He had no issue at all dealing with my wife with her questions and me with my questions. We called him many times (off hours) on his cell phone and he was perfectly fine with that.The finance person, Sharon Eid was also very professional, working the financing several times until both us and the dealership were satisfied.So, figure out what car you want (all options all not readily available), do your homework (Kelly's Blue Book, Edmunds, and calling around) and then have a chat with Pete.

hoover

Feb 8, 2008

This was a professional, knowledgable dealership. Every detail was addressed and all my questions answered directly. I shopped 3 other lexus dealers and although I paid less, with the professional attention to detail I received. I would have gladly paid more. Belive it or not!

Jclem22

Oct 1, 2006

I've been buying cars for over 30 yrs and my experience at Northboro Lexus with salesman, Jamie Chomo, was one of the best. It was relaxed and fun but also professional and respectful. I had a good idea what I would be paying for the car(thanks to the internet), so when the pleasant experience was accompanied by a reasonable price, I accepted. A friend, who just went along for the ride, ended up buying a Lexus, too, primarily because of the way we were all treated. If you want the lowest price, go to Ernie Boch or Herb Chambers (and then stop at Home Depot on the way home to buy some of their crappy stuff). However, if you want a great overall experience, go to Northboro and ask for Jamie. We'll definitely be returning when it's time to buy again.

kevinb9894

Aug 26, 2006

I have to say that of all the car sales people I've met over the years, Jamie Chomo was by far the best. He is extremely polished and professional. From the greeting to the demonstration to his follow up, he was a top quality sales person. The dealership is also extremely nice and everyone very friendly.So why didn't I buy my car from them? One word, price. The dealership I did buy from, Lexus of Norwood, just blew them away on price and they couldn't compete with their prices or the volume of cars. It just came down to a large difference in price. What Lexus of Northborough needs to do is cut their prices if they ever expect to compete. The best sales people in the world and the friendliest people in the world can't compete with more cash in my pocket.