Used Cars for Sale at Lexus of Pembroke Pines in Pembroke Pines, FL

Jaime Borras

Sep 19, 2016

Denis did an excellent job! After we made an appointment, he called ahead of time to find out the type of car we were interested about, and by the time we got there he had a car reserved for us to look at. Thank you, Denis!

Alex P

Sep 18, 2016

Professional atmosphere and excellent selection at the dealership. Tremendous service from Denis. Straight forward advise, no pressure, creative approach to the deal. Truly personalized service, including follow-up assistance from Denis for several days after I drove away from the dealership.Highly recommended!

Mulutas

Sep 16, 2016

Denis was very friendly and did not push me into buying anything another car or more expensive car. And Frank gave me the deal that I wanted.

Shri

Sep 16, 2016

As a first time buyer I had a great experience with Lexus of Pembroke pines. Also Denis Shadrin helped me a lot and gave a fantastic service. Got a best deal for Lexus ES 350.Highly recommended based on my experience.

ElizabethP

Sep 9, 2016

In the span of six months, I brought my vehicle 10 times to this dealership. I brought it in to have my tires replaced and they scratched my wheels (which took 2 visits for them to fix and the paint started to strip a couple of months later). I brought it in to have the door lock fixed (which took 4 visits for them to fix) and they scratched my vehicle. I brought it in to fix the sunroof (which took 2 visits for them to fix) and they damaged my headliner. I brought it in an 11th time for them to address all these issues and my vehicle is still scratched. I submitted a complaint through the Better Business Bureau and they never even bothered to reply.Get your car serviced elsewhere.

nachos28

Sep 9, 2016

I was with the best men in there mikel banko, I'm nacho, and he gave the best deal on a is250, beautiful car. Thank you a lot for helping me out

Ernesto Rosales

Aug 31, 2016

This is my second car from Lexus, and I have to say that I am very pleased over all by the service and attention that this dealership provides to its customers. Mario Padron was my salesman, he was very friendly and professional. He will precisely answer any questions you might have and will guide you to the vehicle that best fits your needs. He is very straightforward and will make the deal happen quick... I am definitely happy with my new car and will definitely keep coming back. I thank the dealership for having such professional employees as Mario. If anyone out there is on the market for a new car, then you shold totally go to Lexus of Pembroke Pines and ask for Mario,.

David T

Aug 30, 2016

From the moment I walked in the dealership I was "sold" on leasing a new car. Sammy made the deal happen quickly and professionally, with a smile on his face. Oliver was swift and thorough in the preparation of the paperwork.

dep24

Aug 30, 2016

I walked into the dealership after a long work day. A few people greeted me however Mr. Banko made this deal happen. I was treated like a King and felt like a VIP. Michael asked me what I loved and hated about my current vehicle. Great question he had "what do you want in your Lexus that your MINI Cooper does not have?" Mr. Banko had a specific Lexus model in stock that he wanted me to test drive. During the drive we connect the bluetooth and he explained the hundreds of features (the remote start app. is amazing.) When we sat down to discuss numbers I had no intention of driving off the lot in that specific Lexus. Long story short, I drove off with that exact Lexus. If you are in the market for a new car give Michael Banko a call. I highly recommend his service...

Angelina

Aug 13, 2016

Muy feliz de poder tener un Lexus, gracias al Sr Mario Padron como vendedor muy bueno!! Dedicado, atento dispuesto a complacerlo a uno como cliente! Excelente vendedor!!!!

Olidey Aranda

Aug 10, 2016

Muy feliz y agradecida con la ayuda del vendedor Mario padron hizo todo para ayudarme a conseguir lo que estaba buscando con la compra del lexus les recomiendo a todos que cuando vayan lo localicen a el Mario padron el mejor del concepcion ario muy agradecida y sobre todo satisfecha con mi nuevo carro

Shawn

Aug 3, 2016

I brought 4 new tires elsewhere 7 months ago. The problem is the front are showing treads and the back are great condition. The tech explained it's possible Lexus never rotated your tires when you have visited them at least 2xs for service. I really trusted my tires were rotated. If u see the excessive wear in the front it's now obvious Lexus is to blame. Now I have to purchase 2 new tires and can't afford it. I'm have children and travel to work at night scared for my safety. I should not be responsible for something Lexus is suppose to do. I have a plus package for service to prevent out of pocket expenses.

Diana

Jul 31, 2016

SUPER MARIO The best of the best, excelente vendedor. Muy sincero y directo, nos busco las mejores opciones y siemprw pensando en nuestra comodida. El siempre nos resuelve.

gardner s 1221

Jul 31, 2016

I was pleased that Mario made sure I was happy with my selection. I love my Lexus. Thank you Mario I was really glad you were my salesman.

Julio

Jul 31, 2016

Muy buen servico siempre k llamo esta presente no problema es mi cuarto lexus y siempre es mario perdon lo consideri un muy representante para esa compania

Mavj1234

May 25, 2016

Brian Moore is the worst car salesman I have ever encountered in my life. I am a current Lexus lease holder and wanted to trade my car in. Brian threw my keys at me and walked out. I will never go back to this dealer, and I will never lease or buy a Lexus car in my life again. Beware!

olga0914

Apr 30, 2016

Every time I bring my car for service here , a week after I need to get a jump start on my battery after i pick up my car from the dealer. I wonder why.?The worst part is that it takes an hour for the road side to come by for assistance.

Re250572

Apr 30, 2016

I just leased my first Lexus a few weeks ago . Denis was my Sales Person and he made the whole experience fast, painless and simple! He is very professional and knowledgeable. I had to contact him a few times after and he was always available by phone or in person to answer any of the questions that I had. I will definitely recommend him to all my friends ! Thank you!

Adolphurs

Apr 29, 2016

My Sales Product person was Denis Shadrin, who is the best. I've reached out to Denis on a few times and he is always available. Be it by phone or email he never fails to return any of my messages. However just recently (not fault of Denis) I received a bill from Lexus Financial Services for a fee in the amount of $686.11 for Excessive Wear and Use. Of course I thought this was sent in error given my first lease ever on a 2014 Lexus IS250 with a little 8000 miles/27 months lease. I wasn't aware or informed that I would be subject to incidental fees. I've requested a callback from the Customer Relations/Service/compliant department because this bill was received about a month after I lease my new 2016 IS200t. If this information could have been disclosed to be upfront then I as a consumer would have made the appropriate steps to have incidentals/disposal fees amendments made to my contract. Personally I like the lease process, but now there is a bit of hesitations because now I have a vehicle that I'm afraid to drive because I don't know what constitutes excessive wear and use. If someone could contact me to clear this matter up as I continue to promote Lexus of Pembroke Pines to coworkers, family and friends it will be greatly appreciated.

carmenarochena

Apr 29, 2016

My husband and I have been with Lexus for 13 years, but this is the first time that we dont have to spend hours at the dealership to get the lease that we wanted. I dont know if it was good luck or if it would have been the same with a different person, all I know its that Im glad that Denis was standing at the door when we got there. He asked us what we exactly we wanted and the deal that he got us was pretty close to what we wanted, without having to go back and forth as its usually the case in other dealerships. We would definitely recommend Denis and Lexus of Pembroke Pines

stacy

Apr 25, 2016

I drive from Jupiter and this is my 2nd lease at Pembroke Pines. I dealt with Jeremy both times. To describe my experience in one word it would be Painless. Never felt any pressure or think I was being lied to. Of course there is negotiation of $$ but Jeremy and Business Manager Rafael were equally patient. Thanks guys!! Stacy H.

Maria E Mejia

Apr 22, 2016

Great experience purchasing a car here. Mario knows exactly how to address a buyers issue. He was friendly, pleasant and knowledgeable. The finance Manager, Syed Bukhari was very professional. I will highly recommend to anyone.

JOHN K

Apr 15, 2016

MY WIFE AND I HAVE LEASED THREE VEHICLES FROM LEXUS IN THE LAST THREE YEARS. DENIS HAS BEEN EXCELLANT AND VERY HELPFUL.HE EVEN CAME TO OUR HOME TO EXPLAIN THE FEATURES OF OUR VEHICLE.WE ARE EXTREMELY HAPPY WITH THE LEXUS EXPERIENCE WITH DENIS.

Noemi2016

Apr 13, 2016

We went to the dealer looking for a car for my son but we feel so comfortable and confident with the honesty and professionalism of Denis that we decide to change also our . Now we are A family lexus . Thanks Denis Shadrin ????

Katerina

Apr 9, 2016

one of the best and easiest car buying experience thank you Denis Shadrin that was a pleasure to work whit you I will send my friends your way any time somebody need a new car

rgonzalez9824

Apr 7, 2016

After leasing my new Lexus IS 250, I had been happy with my experience until I received a multiple citations from Miami Dade County Court Clerks office in regards to my old tag on my old car that was traded in not being returned to the tag agency. With that said, Fred Carey my Sales Associate told me not to worry about the old tag because the dealership would take care of it. After leasing my new car, I also registered for a nee tag and left the dealership with a new paper tag. However, sales associate Fred Carey told me he would take care of my old tag on my old car I traded in. With that said, now I have called the dealership myself to find out what happen with my old tag because is was never returned to me and I seem to just get bounced around to different people. I have left multiple voice mails to the Financial Services associate Rafael Esquivel and I get no respond. Also, once I got to talk to Sales associate Fred Carey himself, he says "he does not recall what happen on the date of me purchasing my new vehicle." "I do not even remember what cars I sold yesterday." I feel that I was treated fine until I purchased the new car and then became just a number. After this incident, I feel uncomfortable returning to renew my lease, and I feel the staff has been unprofessional. Honestly, i am still waiting for a someone to call me back. Finally, I have submitted a letter to the Miami Dade County Court clerks in regards to this matter. Honestly, I wouldn't recommend this dealership to anyone.

Sunshine

Apr 6, 2016

I came to Lexus looking for Denis because he was my agent before and within 5 minutes he came to see me from home. He showed me the different types of model I wanted and I went home with my new Lexus??

HappyCustomer

Apr 4, 2016

I wanted to take a quick minute to let everyone know how pleased I am with the service and quality of people at Lexus of Pembroke Pines. My sales associate Mike Banko was professional, and put my deal together very quickly. I was in and out in just a short time. And very happy. Highly recommended.

The orozcos

Mar 31, 2016

I just got my first Lexus ever and I couldn't be happier with the whole experience I encounter in Pembroke Pines Lexus , from the moment I got there I was helped by Mario Padron who had great knowledge of what I was looking for and helped me all the way to getting my precious car. He understood me and helped me get not only a great deal but a great service and changed the bad taste I had from a previous visit to another Lexus dealer. Rafael Esquivel (finances) was also a great difference in my experience , this employee is great at what he does . I will definetely feel comfortable recommending this place. Thank you and I'm sure this won't be my last visit

Ash1228

Mar 27, 2016

We stopped by dealer today just to look at cars . We were greeted right away by Juan Carlos Morales . He was very happy and enthusiastic when greeting me with a big smile . He ask my needs and I replied just looking , he replied I am here to assist you in anything or question you may have . I was surprised , typically salesman just leave when you say your just looking . I spent and hr with him asking as I looked through their selection . I didn't buy as I am just in the first stages of looking and I am very impressed and will defintly be making my next vehicle purchased for Juan Carlos Morales and Lexus of Pembroke Pines.

Alfredo

Mar 21, 2016

I extremely recommend Mario to anyone, very professional and great person to deal with. my impressions were outstanding from a recent lease.Recomiendo a Mario a todos los que vayan a sacar un carro en Lexus of Pembroke Pines. Excelente persona, profesional!!!

Raul

Mar 19, 2016

Bought a used 2015 jeep rubicon Mr Mario Padron help me all the way with the deal he is a great seller and will treat you like family. I highly recomend him as a seller and the dealer.

Luise

Mar 16, 2016

Im super grateful with Mr. Mario he was always helpful trough the purchase of my bran new is 200t he did his best to get me a nice deal! I'd recommend him to everyone thanks.

truth hurts

Mar 12, 2016

I emailed dealership on or about Feb 23,2016 about a 2006 Mercedes Benz S430 that they had just listed for sale. I got a call from their salesman Alex Guerra and asked if he could send some pictures of the car and I also asked what was the lowest price that they would accept. He responded that he would get back to me in 1 hour. When he didn't call back, I called and he returned my call about an hour after that. He said that they were willing to take about $500 off the asking price and there would be an additional $799 doc fee. I made an offer of $1000 less than the asking price and said that includes the doc fee. He responded that the offer was less than what they paid for the car. I said that was fine and I would continue to look elsewhere. On Friday Feb 26 at 12:06 PM I got a call from the sales manager at the dealership. He said his name was Audwin Lovinsky and had seen my email to Alex. He then stated that he was willing to accept my offer. I said that I would arrange to have a pre-purchase inspection done by a third party since I live in Colorado. Shortly after that call at 1:12 PM, Audwin called back and said he needed more money for the car, that he already had a deposit for the car and wanted another $500. I said NO. I had made an offer and he accepted it. He said he would call me back. At 1:28 the original salesman, Alex called and said that my offer was accepted. I told him that I would arrange for the pre-purchase inspection. He stated at that time that he would need a copy of my credit card and license. I asked him why I couldn't just give the number over the phone. He said that was their policy. I called my credit card company and asked if they have ever heard of this kind of policy. They told me that it is not something that they know about and since I was out of state and would not be picking up the car until well after the amount had cleared, that the dealership had zero risk. I called Frank at Miami Auto Inspections and scheduled an inspection of the car for the next morning. I gave Frank the name of the salesman, Alex and his cell number per Alex's instructions. At this point I gave Frank my credit card number and and gave my approval to change the $270 fee for the inspection. I then called Alex and informed him that we were all set for the inspection the next morning Saturday Feb 27. I then asked about the credit card deposit and I told him what my bank's fraud department told me about the dealership not having any risk since I was not getting anything until after it had cleared. I then asked if I could give him the number and he could put a charge through for $1000 to hold the car. I asked if everything goes OK with the inspection that on Monday Feb 29th I could do a wire transfer for the entire amount and refund the deposit to my credit card. Alex said that we could do the wire transfer on Monday and no need for the Credit card. I said to Alex, I already paid for the inspection and I wanted to make sure that the car would not be sold before I had a chance to get it inspection and complete our deal. Alex responded that he had already taken the car off the list of vehicles for sale and marked it as sold and I had nothing to worry about. On Saturday Feb 27 at 9:45 AM, Audwin called and said that the car had failed the inspection by their service department that morning because of a ticking noise in the engine and the dealership had decided to wholesale the car. I said that my inspector was on his way there if he wasn't already there. Audwin said he would call me back. I called Frank the inspector, he said he was on his way to the dealership and would be there within the next 20 minutes. He said that he was very familiar with the noise that Audwin was talking about and was usually a sensor that was a very easy fix. I told him to go ahead with the inspection. When Frank got there, he called me and said that the car was gone. Frank talked to a sales manager who said the car was no longer at the dealer.

Lexus00

Mar 6, 2016

I gave them one star because a zero was not an option!!! The experience at this dealer was great until we went to sign the final paperwork. The price we agreed on was $4,000 off from the price that was on the final paperwork. Thankfully my husband reviewed the paperwork and caught them with their pants down. Their main concern was having us agree on a monthly car payment without discussing the interest rate or the cost of the car. Please be very careful when purchasing a car from this dealer!!!! The financing manager had no choice but to give us what we originally agreed on because we were going to walk away from the deal. Please be careful and do not allow this dealer to get you caught up in the excitement of buying a new car. I am following this review with a complaint to the dealer manager and up. I am going to report them to the BBB.

1080

Mar 5, 2016

El dia 03/03/2016 adquiri un auto RX 350 Sport la cual fui atendido por el Sr Mario Padron estamos muy contento por su atencion y la ayuda que no brindo recomiendo tambien al daeler por todos sus servicio y atencion que prestan.Atentamente Calogero Rizzo

Carlos

Mar 4, 2016

Leased a vehicle and was very happy with the entire experience. Mario Padron was my salesperson and he was great, extremely knowledgeable and an absolute pleasure to deal with. Would definitely recommend Mario.

mgraff

Feb 22, 2016

My wife and I have been customers at Lexus of Pembroke Pines for over 10 years. This dealership makes everything so easy and provides excellent customer service. We have dealt directly with Jeremy Rivera since he has been at the dealership and he always jumps on whatever we need regarding our Lexus vehicles. He especially makes the leasing process fast and simple and fair and without any hassle. He truly strives to make the customer happy and feel like part of the family.

mtriviso

Feb 17, 2016

Just picked up my new RC-F and Denis was there to help me all the way through the process of trading my old Lexus to driving off the lot with my new ride...which is an amazing ride!Denis is great to work with. Give that man a raise!

TKOZIOL12

Feb 16, 2016

Michael Banko was really great with helping me get the best deal on my new Lexus! I highlyRecommend choosing him as your dealer and Lexus of Pembroke Pines as well!!

Carolina M

Feb 8, 2016

I highly recommend Mario Padron; i had an excellent experience with my recent purchase. He was very honest, attentive and made sure my needs were being met. He had my best interest in mind, was patient and helped me negotiate a great deal!

pines1963

Feb 8, 2016

I have my car for about 2 years now and the 3 times i took my car to the Dealers at Pines Blvd for maintenance few days after one of my tire is loosing air. I took the car to check the tire somewhere else and the 3 times is always a little piece of something stock in one of the tires that seen to be there for few days only.. Is too much coincidence that happens to me 3 times already , happend to my husband once, to my son once and to one of my friends. All of them right after taking the car for maintenance. Can that happen to any one else? Mayra Nieves

BeachwayPhil

Feb 5, 2016

Shopping for a new car can be daunting. I have never enjoyed the experience because of high pressure, game playing salesmen in the past. I am so thankful that I went to Lexus of Pembrook Pines and worked with Mike Banko. Mike is patient, professional, and knowledgeable. Beyond that, he seems truly interested in taking time to find the right car for you. Upon delivery, Jeff explained every feature of the car clearly and completely before I drove away. He has phoned me twice to be sure I am happy with my purchase. My LS is a beautiful, high quality vehicle. If you want a genuinely nice, caring, professional to assist you with a new car without the slick, high pressure nonsense, visit Mike Bank!

Ed12345

Feb 5, 2016

Mario was a pleasure to deal with. He was attentive and courteous and helped me find the right car for my needs. I will definitely be a repeat customer.

julio hernandez

Feb 5, 2016

Muy buen vendedor te ayuda a conseguir el carro que desea un trato amable y muy sincero lo recomiendo al 100% exelente muy bueno saludos

Sonia Rodriguez

Feb 5, 2016

I highly recommend Mario Padron as a Sales Person, due to the excellent experience I had with my recent auto purchase. I also had an excellent experience with Rafael the Finance Rep.

041978

Feb 4, 2016

LIED about discount on new car price and suppose to waive 3 payments of previous lease (I am officially eligible for that) never happened he added all previous payments in new car payment My biggest mistake that I trust the guy and signed papers without checking the numbers and left dealership did not have time to check same day !!!!!

Dinode77

Feb 4, 2016

Michael Banko was such a pleasure to do business with. He made car shopping/buying fun again. I was hesitant to get rid of my Mercedes into a Lexus but because of Mike's professionalism and his patience's AND all the extra VIP perks that came with the deal, it was hard to say no. GOODBYE BENZ HELLO LEXUS. I will never buy another car form anyone else but Mike. I love my Lexus and highly recommend Michael Banko to EVERYONE. Thanks again for making this experience awesome.

Jacob Briggs

Feb 3, 2016

First time buying a car and the experience i got at Lexus of Pembroke Pines was in fact, THE Best. I love my new Lexus GS350 F Sport. Thank you Mike Banko for making the process so easy and fast! I recommend this Dealership 100%. I will be returning in the future for sure!

Jrllorens

Feb 3, 2016

I have lease a few vehicles over the years but the level of excellence I received at Lexus of Pembroke Pines has being the best, starting with Mike, he was great, he made me feel like family from the moment we met. explain all the gadgets my need GS has and programming my gate remotes wow, I was taken back by the professionalism. Again thank you so much for finally help me realize my dream of owning a Lexus GS.

Laz96

Feb 3, 2016

My wife and I had and amazing car shopping experience with Michael. He truly knows his craft and treated us like family. He got us out of our old cars and into our new Lexus mine IS250 and my wife CT200h. The deal went very smooth and quickly no hassle or hidden agendas. He was very professional and will definitely recommend this dealer ship and Micheal to all of my friends and family. They made a life customer out of us.

Merritt45

Feb 3, 2016

I'm a true believer that the salesmen makes the dealership and if there was any doubt in my mind Michael Bankos professional demeanor made it clear that I was right and for that he will always be my go to guy for all my auto needs. I'm a 2 time customer which makes us family now, and just to think that he rewards you for your purchase with cabanas, HEAT TICKETS, haircuts, manicures, horseback riding etc so if you think you can go anywhere to buy a car your right however if it's service, fair treatment, and the perks I mentioned you really should call Mike !I'm Robert Merritt and I approve this message

nparra88

Feb 3, 2016

Everyone knows buying a car is no easy process. But instead of wanting to pull my hair out, Michael Banko made it a quick and easy process! I love my new Lexus GS350 F Sport! The car sells itself with the ultimate combination of sports and luxury, but it was the customer service that made the process easy and the deal very attractive. I am defintely sticking with Michael and this dealership for years to come!

Plimia16

Feb 3, 2016

I was underwater on my pevious audi and i really wanted the GS. I tried another Lexus dealer for the GS fsport but was told it couldbt be done. My friend recommended Mr. Banko and in literally in 3 hours i was out of my lease and into my new GS!!! Thanks guys!!!

steph13

Feb 3, 2016

I had a great experience purchasing my first Lexus. The service and attention I got exceeded my expectations. I want to recognize Mike Banko, who took great care of me and made the process so easy. He worked with me and answered every question. He's very professional and good at his job. I will definitely recommend everyone to Mike and Lexus of Pembroke Pines!

Taipale20

Feb 3, 2016

Mike, Thank you for assisting me with my new Lexus. I felt like I didn't even have to think much to make a decision Because you hit everythinquestion I might of had before I could even say them! Your service is like no other. At one point, I forgot I was there to pick up a Lexus! If anyone is looking for a new car, and see Mike Banko, go straight for him. You won't regret it!- Angel Taipale

Jess

Jan 27, 2016

Where do I begin? I thought everything was great when I traded in my IS for an NX in November 2015. Fast forward 2 months and I received a letter from Lexus Financial stating that Lexus of Pembroke did not turn in a Payment Waiver Certificate to cover my one remaining payment on the IS and I now owe the $405. I contacted the salesperson, Kris Koo, and he first said the IS doesn't qualify but then said he didn't know I owed a payment. I spoke to a manager, Andre Armani, who gave me the run around for a week and finally told me to pay it and then he'll speak to the GM and see what they can do. Finally, I called and left several voicemails to the GM, Vladimir Keslin. I then wrote a Yelp review stating my experience thus far. I then found the GM's email online (the girl at the front desk said she didn't know it) and wrote the GM an email after not receiving a call back. He replied that he will not assist me because of the review I wrote on Yelp and will only speak to my attorney! The emails are posted as proof on my Yelp review. I contacted corporate today and they are going to open a case to see what is going on. This is my 3rd Lexus, I love Lexus but I refuse to have someone treat me so terribly. I WILL NEVER DO BUSINESS AGAIN WITH THIS DEALERSHIP.

alank

Jan 26, 2016

I don't know since you guys got new staff etc.... things are very bad no loaners vehicle when your car is in service I ask to speak to the GM he is never available but I see him through the window drinking coffee In the past your GM Was always available for any of my concern I am very upset of the service dept. no loaners I have to wait for 2 weeks to schedule a appointment for a loaner sad I do not recommend. That Guy frank he smokes in front customers unprofessional I don't know how he can be a manager. This dealership loss its class just look at the service no loaners vehicle at all the general manager emails was sent to him I tried calling him no calls I do not know why he is getting paid for.I know I am going to get a email saying that to call frank why he cant call me!!!!!!!!!!!!!!!!!!!!! I am a new customer at Lexus of north Miami cause they make me happy as a customer

Calvincyn

Jan 25, 2016

It was a joy working with Denis, he wasn't pushy or overbearing looking for a sale. He was very accommodating, approachable and direct. He wouldn't let you over buy or sell you on things he felt you really didn't need.

johanna calderon

Jan 24, 2016

Excellent seller, in my renewal of the lease on my car, all his recommendations and explanations were extremely helpful on Saturday. I recommend Mario for his experience and customer patience.

Davidincycling2003

Jan 21, 2016

I have never been treated with Royalty as I was treated from Denis. And Vladimir The GM. Absolutely superb Treatment. I myself got a Loaded 2016 ES 350. And. Also we got a 2015 GS 350 F Sport. And my very close Friend Heidi. Got a Loaded RX 350 all at once. And Denis gave us all Superb Treatment, Job Well Done. Also a big thank You to Vladimir absolutely the very best General Manager out there in the business , treated us like Family. ????????????

lawlady23

Jan 20, 2016

Lying by omission is STILL LYING. This dealership sucks. People in So. Florida have so much money they just don't care how they treat people or how they spend their money. I bought a new 2015 NX t200 and found out AFTER how much was kept from me....ALL LIES!!! There were things the dealership offered that I found out from someone who lives near me, NOT the salesperson. SCOTT MANKIN LIES BY OMISSION. There were glaring omissions all along the way. Scott tries to come across as a low key and honest salesman. NOT. I don't have enough space to tell you all the lies (by omission) he perpetuated on me. And forget the management..or Lexus corporate!!! The management wont come out of the office if you are there and want to talk to them..and they NEVER return phone calls. Lexus corporate could care less what their dealers do. Its a joke. All the dealerships owned by HOLMAN GROUP ARE ONES TO STAY AWAY FROM. Scott tried to screw me out of accessories that came with the car!! He said he checked..he didnt check anything, never offered me a ride so I didn't have to have a rental car, him and the financial guy lied about the maintenance program!!!!!! Found that out from another dealer. There is no end to what Scott and this dealership will do to a customer. I AM SELLING MY VEHICLE TO BE OUT FROM UNDER ALL THE SCAMS THIS DEALERSHIP PERPETUATES ON IT CUSTOMERS. YOU HAVE BEEN WARNED. HEED THE WARNING.

Rudy M

Jan 18, 2016

I met Mario upon entering the dealership and within 10 minutes we were test driving the car of choice. The attention was extremely professional, with absolutely no sales pressure whatsoever. We ended up buying the car, and although it was a Saturday we were out with the new car in a couple of hours. Probably the best car buying experience in our life. I would highly recommend the dealer and Mario in particular.

Dentist1

Jan 5, 2016

I was offered a rate on a car and after I drove it off the lot the next day they told me the rate changed . My choice was to turn in the car or pay the higher rate. The finance manager advised me to make 8 payments and I could turn in the car for a much better rate without a down payment. I made the payments , turned in the car and once again I was fooled. My payments remained the same.

Massiel Ariza

Jan 1, 2016

Mario has been an excellent sales consultant through the years, this is my 3rd purchase experience with him and he has always provided an outstanding customer service.

Filomena Di Girolamo

Dec 30, 2015

The attention of Mr. Mario was first class, very attentive person with broad knowledge of their work, advised us very well and we do excellent business, and leave very happy with our car

juan Silva

Dec 24, 2015

I had an excellence attention and awesome sales person, he help me with everything i wanted with my new car. Best place to buy a car.

Lisa_star

Dec 21, 2015

During my visit here I spoke to Ray Hernandez and he was amazing. Knowledgeable and fast answered all questions accordingly I had a great experience overall. I would definitely recommend this dealership to others!

L. Acevedo

Dec 15, 2015

Denis was very knowledgeable and patience while we were making our decision on buying our Lexus 350. After the sale he spent time to make sure we were familiar with the vehicle operation & answered all our questions. He also was not afraid to take our numbers to the manager to seal the deal. Thank you for the great experience.

andres

Dec 11, 2015

Gracias Mario Padron por su servicio, atencion y profecionalismo al ayudarnos a escoger nuestro auto, Espero seguir contando con su ayuda en el futuro y exelente amabilidad.

Redys1234

Dec 8, 2015

Everyone was very nice as soon as I walked in. I contacted Mario , he was outside already waiting for me. He showed me the way, the way he dealt with everything was very professional. I also was very happy how he got everything to where I needed. The cars he showed me was exactly what I was looking for and he also let me test drive my dream car. I left that day as the happiest man on earth. Cause I was taking my car and my future with me. Lexus IS the way to go.

Jim

Dec 2, 2015

I put dentist, IRS agents and car salesman appointments in the same category. Scott Mankin changed that. He is personable, knowledgeable and a pleasure to deal with. Having met him, I drove by two Lexus dealerships (82 miles) to purchase our new Lexus.

Pepito

Nov 26, 2015

I had a great experience at Lexus of Pembroke Pines. Mario Padron is an excellent sales person , would definetly recommend him and this dealer to buy your car ??

EventGuy

Nov 23, 2015

I have friends that work at other dealerships and even though they know I'm busy with my companies and couldn't make it to the dealerships, not one would deliver a car to me. JC got me the exact car I wanted and made the whole leasing process painless. The day I decided to get the car, I sent him all the information he needed and he delivered the car to me at my place in Delray Beach before I had to leave for work.I wouldn't recommend any other salesman to my friends and family.

andresz

Nov 19, 2015

i had an excellence attention and awesome sales person, he help me with everything i wanted with my new car. Best place to buy a car.

nandarojas73

Nov 19, 2015

Mario Padron was a great sales person and made my experience at the Lexus dealer very pleasant. He took care of every detail, I was surprise to see how every employee at the dealer was very professional trying to fulfill my expectations.

homer rollins

Nov 17, 2015

Lied to me about my credit score to charge me a higher payment.I lost one of my key fobs, I was told they would "take care of it" using that sales tactic to get me into a new car. Later, I was told 99.99% of keys are a match, but I am the oddity that my 2014 IS key fob could not be matched to any key fob. Keep in mind I had to go to the dealer to learn this because my phone calls and email to customer care manager, George, or Scott were never returned even after a month. I receive a bill from Lexus for $400 for the key fob, asked dealer to pay it, they could not because I got such a good deal with my car. Though, I was sold a car on a pretense.They never tried to match the key fob, where is the report from service saying so?Stay away from Lexus of Pembroke.

Youbran

Nov 17, 2015

Great experience, Edgar set me up with the perfect car, and handed me off to finish the process of getting my car right away. It was a great experience, and I would recommend any of my friends and family.

helenesohn

Nov 10, 2015

My experience with Mario and his colleagues was perfect every step of the way. I was treated with courtesy, respect for my time, and most of all, Mario listened to my needs and desires. The process was fast, thorough and professional. The inventory offers a plethora of choices. You cannot ask for a better experience when you purchase a vehicle.

miami123

Nov 6, 2015

My sales person Denis was absolutely amazing helping me leasing new IS 200t. Denis was awesom and made the experience a fantastic one. He was extremely helpful and extremely friendly.Thank you for a great experience. I would definitely reccommend Denis to anyone looking for a car.

LaVn

Nov 5, 2015

We are very happy. Thanks... It is the best dealership. Good people and good attitude. Denis thank you for your help with my new car.

monita204

Nov 5, 2015

Mario was very kind and the customer service was espectacular. My wife was very happy with the new car and we will recomment Mario as a Sales Rep to all the friends.

pmora006

Nov 5, 2015

I've had the pleasure of working on two occasions with Denis Shadrin to lease two cars.This dealership is wonderful and Denis's expertise just makes everything seem simpler and faster. Thank you Denis for helping me get my dream car not once, but twice!

Barry B

Nov 2, 2015

My salesman Oliver Jarjoura was a true professional, and made the buying experience a pleasure for my wife, who hates going into car dealerships. I would recommend both Oliver and Lexus of Pembroke Pines to anyone

Nybrandon42

Oct 30, 2015

Lexus of Pembroke Pines is best in customer service and I would highly recommend to anyone. Mike Banko and everyone else who helped me were awesome.

Pete B

Oct 28, 2015

I have leased vehicles for years but this is my first Lexus. This was hands down the easiest lease experience I have ever had. Mario Padron was the most knowledgable & informative sales man. He was extremely professional and made this the fastest and most rewarding experience I have ever had leasing. I didn't spend 1 minute haggleing over price on the Lexus or my trade. The finace dept was just as helpfull and professional. I will request Rafael the next time I lease from them.He made me feel like a friend and not a customer. Class act dealership,I would definately go back and lease again from Mario and Lexus Of Pembroke Pines

Santrease

Oct 28, 2015

Ray was extremely helpful and patient with me as I found the car of my dreams. He deserves a 10 out of 10! I very happy with my car, Ray fulfilled all of my expectations.

aricasa

Oct 26, 2015

Another great sales experience at Lexus of Pembroke Pines! My previous Lexus specialist ,Sal Kamal went above and beyond to switch me out of my IS250 to the new RC 350 F Sport.I dropped off my car for oil change. Sal got my car appraised, picked out car, sent me pictures, and did all the paperwork before my arrival. The transaction was smooth and there was no need for me to be there and miss work. I went after work, car was detailed, had finance manager waiting for me to sign paperwork, and basically just switch keys. He also transferred all my belongings to my new car while I was in finance to save time. Now that's service!I highly recommend Sal for your next Lexus. I couldn't be more happier with the car he selected for me!

carman2013

Oct 26, 2015

I am a new car dealer in North Carolina. I had tried several times to get an issue that I had resolved with a Lexus I purchased from this dealership. After several attempts I had the pleasure of speaking with Denis Shadrin, once speaking with Denis and explaining my issue, he not only solved my problem, he also checked back with me several times to make sure I was taking care of. Denis will be my new point of contact for this dealership, and would really like to thank him for taking the time to make me a repeat customer. I wish we had more people working here that had an attitude like Denis does. Thanks for your help Denis.UCMBill Carone Chevrolet, GMC, Buick, FordRon Russ

Stacy Rodriguez

Oct 26, 2015

I had an amazing experience again at Lexus of Pembroke Pines. Sal Kamal went above and beyond to make sure I left as one happy customer. I am very pleased and its always a pleasure doing business with him. Thanks Sal for all you do!~Stacy Rodriguez

StephanieRivas19

Oct 25, 2015

I had a wonderful experience, he is very educated and professional. He made my buying experience easy with his knowledge and flexibility. I was actually doing online shopping and I cant express with words how thrilled I was that he was the one who attended me. He was very informative and extremely helpful. I felt very at ease with my purchase decision, I was not attacked to buy and I felt welcomed by the staff the moment I came in. I expected great experience, but Scott topped my expectations being very detailed oriented. I will continue to recommends everyone I know, there is no better service!

Andrey

Oct 24, 2015

I bought my Lexus GX460 at this dealer and the overall experience was outstanding. I dealt with Denis Shadrin and after a very quality test drive and broad explanation on all the benefits and advantages of this car I agreed to make a deal even I was considering at that moment other car brands heavily.All the process took less then an hour (big thanks to Steve also in financial department) and I was a happy guy with the new Lexus. Looking forward to have good experience in owning this car.

cassles

Oct 19, 2015

My experience with Lexus of Pemboke was PHENOMINAL!!!!! My sales person Reggie King went above and beyond when providing his expertise and salesmanship and made my first time Lexus vehicle hassle free. He comes highly recommended and well as his fantastic sidekick the technology specialist Jonathan Amado. They both provided uninterrupted one on one assistance of the highest quality and professionalism. They both made me happy to have made the Lexus vehicle choice.Thanks Mr. O. Brown for your personalized care and professionalism.

Trinkie29

Oct 8, 2015

The experience with Denis and Lexus of Pembroke Pines was phenomenal. I call this "Fantasy Land" because NEVER had I, or my wife, had such a wonderful experience when Ina dealership. We're used to "sharks", if you will, and Denis was far from that. My wife and I purchased two cars that day and were in and out within two hours. Oliver Brown made the paperwork easy and quick and we left with the deal we went in expecting. Thank you Denis, Oliver, and Lexus of Pembroke Pines. You have two more customers for life.

Lianko78

Oct 3, 2015

This people's turn my bad experience in a happy end , my car was repaired in time and a lot of attention to details , i my lexus end up looking like new . Thanks guys

iolaya72

Sep 24, 2015

Denis This was my first time buying a Lexus And the experience was so pleasantDenis was so helpful and understood my needs I will recommend the dealer and Denis to anyone thinking to buy a new car.

Jennilyn

Sep 14, 2015

I'm one who does her homework. I test drove and studied several vehicles I thought I might like. It wasn't until I drove a Lexus that I was completely impressed. Lucky for me, Mike Kahuk was my salesperson. Super nice, not pushy at all. I never felt like I was being talked into a sale. We started with a RX350 and I quickly moved to the hybrid version of the same: RX450h. Mike was instrumental in getting me the price I was comfortable paying. And as someone else mentioned, there was a dent that I noticed right after and Mike took care of that for me. I really felt like I was family and that he was there to make sure I was 100% happy! Love my Lexus!

LaurenRN416

Sep 14, 2015

I traded in my 2012 Impreza for a 2016 WRX. I was so happy with the service provided by everyone at the Pembroke Pines Subaru/Lexus Dealership. Mario Padron was fantastic. He provided excellent customer service and was very easy to work with. He definitely made my car buying experience a great one. I would definitely recommend him to anyone who is looking to buy/lease a Subaru or Lexus. He is very knowledgeable and extremely helpful. Overall great experience with the finance and insurance department as well, they made it a very smooth transition for me/

Alex2448

Sep 8, 2015

Great expirience Dennis (salesman) was incredible I cant wait for the 27 months lease to end and go back to buddy for a new car ! Thanks a lot.

Anya

Sep 8, 2015

Denis was very professional although our interaction was minimum seeing that I was with his boss for most of time working on my deal. Danish shared with him.my concerns and we got the deal done. His boss listened and made it happen for me and for that I'm grateful.

rudya

Sep 7, 2015

Excellent experience this is my 2nd car from Lexus of Pembroke and both with the same person. Dennis Shadrin was easy to deal with and had great follow up throughout the process both the 1st and 2nd time around. I found the whole experience welcoming along with getting a great deal on a great car!

Anya

Sep 5, 2015

I had a very good experience with Denis Shadrin! Normally it's very stressful buying a car, but he made it very smooth and fast to make the deal go through! I am so happy with my new car! Thank you!

enelys10

Aug 29, 2015

This is my first time leasing a Lexus. Mario Padron was my sale person. I had a great experience with his job. I'm happy with the experience with him

luckykat

Aug 24, 2015

My husband and I are loyal Lexus customers. Over the years we have leased and purchased 5 or more cars from Lexus. This was our first time buying at the Pembroke Pines dealership.It was my lucky day when Scott Mankin responded to my inquiry about the 2015 inventory.We met this past Sunday at the dealership. Scott immediately makes one feel relaxed through his personable demeanor. First impressions are lasting ones.Scott knows how to listen; a key component of good salesmanship. He asked the right questions and he gave the most professional answers. He is knowledgeable about Lexus products.We highly recommend Scott and appreciate his expertise and his honesty.I would also like to commend Rafael Esquivel for his good nature and business acumen. Car buying shouldn't be stressful and with these two gentlemen it was painless.Did I mention I love my new car? Kindest regards,Kathleen FMiami

Reina

Aug 20, 2015

Super attentive, happy to work for the best deal with me. He knew the vehicle very well. He gave me his honest opinion when dealing with my questions.

Yailene

Aug 16, 2015

By far the best dealership I've ever been to. The sales experience and work they put into their deals is very satisfying. For my first time leasing a car, Oliver Jarjoura made me very easy, first time I didn't get a migraine, while sitting down at a dealership. He is very observant, easy talker, and very honest. So if there is ANYONE that wants to buy a car from Lexus of Pembroke Pines buy one from him Oliver Jarjoura

bmart575

Aug 11, 2015

This was my first time leasing a Lexus. Scott gave me so much information about the car. Every trick or question he had an answer to. He really made the process about selecting a car easier for me. I went to other dealerships before and they just wanted me to buy and shut up. Scott really took the time to make sure what I wanted and was honest. He was very professional and if there is anyone you want to buy a car from at Lexus of Pembroke Pines it is Scott Mankin.

Happy client!

Aug 9, 2015

Michele Alter was my sales person (and has been for previous cars). Michele makes the car buying experience so easy! She provides excellent customer service and is very knowledgeable able the cars.I live in East Boca and drive to Pembroke Pines, that should tell you how great my experiences have been over the years. Her Manager Frank Marsala is also fantastic!I highly recommend them!Gloria

Thiago Vicente

Aug 7, 2015

I had a great experience with Scott and the Steve ( financial guy ).They are very professional and friendly.That was the best experience that I ever had buying a car.Looking forward to meet with them in couple of months.Thanks againThiago

MaydaB

Aug 5, 2015

I've been a customer of Lexus of Pembroke Pines for years. I currently own my second ES350 2015. It has 5k miles. I've taken it into the service dept 3 times for the same reason. Steering noise. Every time I'm told the same thing, " it's normal noise". NO!!!! It's not normal to have a brand new car with a steering noise that sounds like a car that has 100K miles!!! I didn't pay almost $50k to hear steering noise!!!! I'm very frustrated with the dealership and the way they've handled this. I don't think I'm buying another Lexus.

wpage

Aug 4, 2015

This was my first experience buying a Lexus and I was truly amazed! Michele Alter was a great help from the beginning to end. I was pretty sure I knew what I wanted for a car and she was there to walk me through the entire process. I never once felt like I was dealing with a pushy sales person. In fact she was available whenever I needed her and had a question. Additionally, the entire team made the process from beginning to end run smooth. I highly recommend Lexus of Pines!

CAPO_LX

Jul 28, 2015

Purchased an IS 250 Sport with Jon-Claude Damion's & Eric Stampone's support. The delivery to the dealership was delayed by a few days and JC and Eric took the experience to another level, or what I'd call, a Lexus level.I was incredibly pleased with the personalized attention, patience and premium customer service offered. They delay went totally unnoticed thanks to their charismatic and friendly attitude. Not to mention that they go the distance, ensuring that when you buy the car, you get acquainted with all the gadgets built into the car.If you're looking for a one of a kind purchasing experience, don't hesitate to ask for Jon-Claude Damion & Eric Stampone.Thanks,Eduardo

Andreika13

Jul 22, 2015

Great dealership and great people. Will come back anytime and it's the only dealership I will recommend for Lexus to my friends and family.

Massiel Ariza

Jul 16, 2015

This is the second time i bought a car with Mario Padron, his customer service is outstanding, he made the process simple and fast. I'm satisfied with the deal i got

Martica

Jul 8, 2015

This is my first Lexus among purchasing/leasing several other vehicles. I can honestly say that Denis Sharin my salesman made this process a pleasing experience. He was professional and very knowledgeable about the product. My stay at the dealer during the sales and financing process was short, sweet and I walked out with a good deal and a beautiful car.

NateS

Jul 5, 2015

My resent car search started in Charlotte NC while I was searching on autotrader.com. I contacted Lexus of Pembroke for a 2014 certified Lexus IS350 I saw on autotrader listed at a very reasonable price where I was transferred to Fred Miller. Not only was he very personable and easy to work with, he really put this deal together. I purchased plane tickets to come pick up the car and Fred personally came to pick my girlfriend and I up from the airport while greeting us with cold bottled water. This guy went way above and beyond accommodating us and even gave us some pointers on great spots to visit while we were in-town. He even contacted us the next day on his DAY OFF to check in to make sure everything was ok! This is true commitment to his clients!

Wilma

Jun 22, 2015

I recently visited this Lexus dealership and I have to say that my experience was the best. I drove off driving the car I had in mind and most important of all, I got a very decent deal. Mario Padron was the salesman that helped me. He was very kind and well prepared. Precise to answer all of my questions. I truly believe there should exist more dealerships like this one, and what's more important, they all should have more people like Mario.

Linda A

Jun 17, 2015

Very professional and friendly staff. They truly went out of their way to give me a red carpet worthy car buying experience. I never felt as if I was at a dealership the staff went above and beyond. I was spoiled and don't think I will ever go to any other brand then to Lexus, and definitely would recommend this dealership in a heart beat. Thanks again Lexus of Pembroke Pines for all your help. Linda Aponte

celia

Jun 5, 2015

Went to the dealer to browse the RX's and left with my brand new car. Instrumental in my purchase of the vehicle was Mario Padron. He was professional, effective, attentive and very helpful. Contributed to a very pleasant experience. He followed up on the purchase and answered my questions to satisfaction. Very good man. An asset to the dealership.

Ernesto Rosales

Jun 1, 2015

This was, hands down my best car buying experience ever. The salesman, Mario Padron was eager and precise to answer each one of my questions and provided me with the best service. Very professional and friendly. Don't even think about going to any other dealerships, for here they have the best salesman that could make your dreams come true and get you going on that dreamed car of yours. Believe me, he will make it happened, and not only that, he will make sure you get a fair deal.Thanks Mario for your professionalism, you've been of great help.

Lori5162015

May 16, 2015

I was assured by Mike Banko that Lexus of Pembroke Pines could match if not beat a lease deal on an IS250 that I received from another Lexus dealership. After driving 40+ miles to take delivery, I was advised by some condescending tool in finance that they could NOT match the deal. Very disappointing to know that businesses run on LIES and BS schemes still. Shame on you Mike and company for your dishonesty and not honoring your word. Don't you realize the power and impact of negative word of mouth advertising? You will now!

kobe24

May 7, 2015

The "2012 collision center of the year".. I took my car to get repairs done and the lack of communication was very inconvenient. My car was there for 7 and a half week's. they told me my on 3 separate occasions my car was ready and when I got there it was still unfinished. when it was finally ready for pick up, my battery was dead and the car was still unfinished. Ended up having to take it somewhere else.. The service was so bad and I was so frustrated, they just told me to take it to another body shop. Those were the words of the manager, Mike Valabek. I do not recommend this place.. oh and the many times I went in to check on the status? I heard other customers complain about the service they received.

liz123

May 5, 2015

This is my second purchase from Denis Shadrin 14 months. In and out the door in about an hour and 1/2, with a new car at a great price. And yes, I did my homework first. Great experience!

Alfred

Apr 8, 2015

Don't even waste time with other Lexus dealerships. Do your self a favor and see Scott Mankin, Frank Marsala, and have Oliver Brown to do your loan. Perfect combination. Bought 2 cars with them in 60 days

julkev24

Mar 30, 2015

This was probably the most pleasant car buying experience we have ever had! Our consultant, Stan Naidus, was so professional, knowledgeable, and friendly. He helped us pick out the best new car to suit our needs and we couldn't be happier with our purchase. He and staff were so warm and friendly and we couldn't of asked for better service. We will definitely be back in the future to purchase a new car and will also refer our friends. Thank you so much for everything. We are very happy with our new GS350!

elboricua01

Mar 26, 2015

I have a 2013 GS 350 black in color Elegance vehicle thou I had an issue no matter what I did to the car swirls marks reappeared,I really thought that the car had issues with paint. I spoke to Jose Camara Service Manager at Lexus of Pembroke Pines and he assured me that his used car detail team can take care of the issue, I pick up me vehicle later that afternoon Jose team was excellent, phenomenal performance I would highly recommend to everyone Lexus of Pembroke Pines once again Jose Thank You and your team for a JOB WELL DONE SUPER!!!!!

Ozzie

Mar 24, 2015

Over all it was a good and painless experience and I definitely will recommend Mr Denis Shadrin to my friends and family. Both my wife and I are very happy with the car. It was a good choice.

james smith

Mar 20, 2015

I purchased a car from these guys in Oct 2014. The car was just registered 4 months later, because I was the only one trying to get it taken care of the finance rep and the sales rep both agreed that what was happening to me was not right. I tried to call the General Manager several times and he NEVER returned any of my calls. I have purchased many cars from Florida and registered them in SC where I live with no problems. This dealership is a a black eye to the Lexus Brand The President of the company talked to me like I was a 10 year old. I personally put about 25 hours trying to get this resolved making 3 trips to the DMW which is 45 min away from my home as well as 2 trips to the SC tax office (which is over an hour from my home) all they keep telling me is they did nothing wrong....that is if you can get anyone on the phone. the sales rep and finance guy we in agreement with me that this was wrong what was happening to me .....but the president Tony Stampone told me that they told him nothing was done wrong by the deaslership.......These employees are afraid to speck up......Terrible experience

ricky

Feb 23, 2015

My first impression when I first walked into the Lexus of Pembroke Pines Dealership was very positive. I did not feel being followed by a salesmen nor did I felt pressure at all. I was asked if I needed help and since I had spoken to Maria (internet) I asked for her at the front desk. Maria was very pleasant and gave me information over the phone. She assigned me Mr. Denis Shadrin. Mr. Shadrin was very pleasant, knowledgeable, and,courteous, He answered my questions about the lease and was very patience with me. I told him that I was coming back the next day with my wife to see the vehicles. The next day I went back to Pembroke and made the deal with Denis. He is a true professional and I felt like I just met a new friend not a salesman. He help me with my choice and I decided to lease the IS 250 Sports Sedan and I am very happy with this vehicle. I want to add that I had a family emergency during that week and Mr. Shadrin offerred his services to take my wife and I to the Airport because I did not have the Car yet and he also wanted me to safe money at the airport parking. Denis took us from the dealership and my wife and I are very appreciative of his service. Thank you Denis, you are a gentleman. Also Mr. Rohan Alexander in finance was very professional, knowledgeable, and very pleasant.

Elenafit

Feb 19, 2015

Thank you Denis and all team of this dealership to get my new Lexus!!!!It was best my experience work with professionals. Will recommend to my friends.

Richard

Feb 19, 2015

Second car that I buy at this dealership , best one so far , I highly recommend it .Sales person do not pressure your decision .I felt very comfortable in all aspects of this transaction .

Traniece

Feb 10, 2015

My experience was nothing like I had expected, especially coming from Lexus. I was inquiring about leasing a vehicle since I've never leased before. I am disappointed to note I walked out just as I've arrived: lost and confused. The sales person stated he was going to tell me about the great leasing deals and I was going to leave satisfied with a new car. Yeah well, that never happened. I was never told about any deals. I could go into more but I don't want to mess with livelihood of anyone. I will be giving my money, time and service to another dealership.

jorgegtz

Feb 3, 2015

The best dealer ever! Mario was a very friendly and knowledgeable guy and he made the process extremely easy and fast. Very recommended really worth the visit.

Robin1019

Jan 29, 2015

No follow up on accounting error! Promised payment on my mileage overage in order to close the deal. After sale was made the amount promised was not paid. After over 20 calls to dealership, corporate and management I have yet to receive any follow up. The only response I was given was by my finance manager claiming it was an unfortunate case of he said she said!

JohnQ11

Jan 23, 2015

Mario is simply the greatest guy to buy a car with (or from). Mario was very knowledgable, helpful, patient, and overall, very friendly. When I went to the dealer I had one thing in mind, but then Mario made me realize there were better and more affordable options. He walked me thru every step of the process and payed attention to all my questions and concerns. In the end, I ended up taking the option that he had suggested to be the best. I am very happy that I was lucky to have him help get my new car. Mario excels in professionalism and his desire to help. Eventually, I'll be back and get him to help me. Glenn and John were super nice and of great help.

jpineda

Jan 11, 2015

Denis definitely made this car leasing experience the best I have ever had. Quick, no fuss, and downright amazing. The entirety of the staff at Lexus of Pembroke Pines is very welcoming. Oliver in finance provided us with great service too, all paperwork was clearly explained and done very efficiently. Definitely referring friends and family and returning myself. Extremely pleased, and my new car... AWESOME! Thank you Denis!

jordan28

Jan 7, 2015

Denis and the rest of the team were top notch. They exceeded my expectations of a Lexus buying experience, provided me with plenty of information and most importantly, had me in and out of the dealership in under 2 hours. I really enjoy the car, the store and the professional staff at Lexus of Pembroke Pines. Thanks a lot Denis!

mtriviso

Jan 7, 2015

Denis and Moez were great to work with and were able to put me in a new Lexus right away! Denis found me a great car with all the extras I wanted and a could not be more pleased. With such a huge selection of cars, it did not take long before I was on my home with a new IS 250! Cannot recommend these guys enough!

Diandrj2

Jan 5, 2015

I purchased a 2010 Certified Lexux in 10/14. My husband and I own 3 Lexus currently. This vehicle was delivered and did not match certifcation specs. No one returns phone calls or provides service. Every other Lexus Dealership that I have dealt with have been Excellent in every way - this one not even close. They did get new management in early 2015 (still trying to fix issues at that point) and service was no better after new management. It was a sad experience! Not even close to the customer service provided by other dealerships! (Oh - you will never get a breakdown on tax $$'s and you may never get copies of all the documents you signed.)

natasha988

Nov 30, 2014

My experience at the Lexus of Pembroke Pines was top notch! From the moment I walked in, I felt welcomed and at home. The staff is warm, friendly and knowledgeable. I was assisted by Andre Armani and Brian Moore and they made the entire process of leasing a car easy and stress-free. Brian showed me all of the awesome features of the vehicle and even helped me install the Lexus app on my phone (which was taking quite some time to download). I am more than happy, I am thrilled, with my new IS 250 F Sport and will definitely continue to recommend Lexus of Pembroke Pines to my friends and family! Thank you so much!

ftambo1

Nov 23, 2014

I delayed writing this review for 3 weeks to give them a chance to prove otherwise. I purchased a 2013 Audi Q5 via the internet. I live in Michigan and had been looking for a few months for just the right Q5 to come around. My vehicle was advertised as a having the Premium Plus package and when I received the vehicle it was just the base model Q5, without many of the options listed in their ad. I fully understood that buying a vehicle over the internet had its risks, but felt somewhat secure dealing with an established dealer. I'm still deciding whether it will be worthwhile to take legal action. Overall the experience was not good. Throughout the buying process, calls and emails took several days and attempts to get returned. The final disappointment came when the vehicle was delivered with just one key. Three weeks and many request later, still no key. They are now saying there is nothing they can do about it; well, how about purchasing a key getting it programmed and fedex'ing it to me. This is the final straw!!!

heyrich2112

Nov 11, 2014

Just got my first Lexus this weekend (IS 250 - Nebula color). I'm not a car enthusiast and have never really cared about what I drive, so long as its nice. But, I LOVE driving this care. Not only is the car great, but everyone at the dealership was very friendly and helpful. Rafael (finance) was very informative and I felt no pressure to do anything. Jon-Claude Damion, the associate I dealt with, was very knowledgeable about the car I got, was very patient in explaining the nuances of the car and very easy-going. Again, I felt no pressure to do anything. He was extremely patient, listened to everything I had to say and was generally interested in my feedback concerning my feelings toward the car. Despite my fears of getting a car, after leaving the dealership I felt very comfortable with my purchase and was glad to know that there is a car dealership out there that doesn't conform to the usual stereotypical car buying experience. So, thank you.

flarick

Nov 8, 2014

My wife and I met Gus Arcon for the 1st time yesterday while shopping for a new RX-350. I had talked to him on the phone prior to our visit and first impressions were very positive. We found him to be very pleasant and totally professional. Never once did he revert to what we all know as the "car salesman" role pushing to sell a vehicle. Gus listened to our requests and did his best to accommodate all of them. Bottom line is that this is my 4th Lexus purchase from this dealership and because of service provided by Gus, we will return again. Finally, a 'shout out' to Yucel Genc who lead us smoothly through the closing financial paperwork.

frankyasser

Nov 4, 2014

I would like to take this opportunity to thank the staff for a great experience..I haven't purchased any vehicles however from this dealership, but I have to say that Mario Padron took great care of my questions and answered them accordingly even giving extra details that was VERY informative..He is knowledgeable about the cars that are being sold, and takes his job seriously. He is dedicated to what he does and I RECOMMEND THAT YOU SPEAK TO HIM WHEN IT COMES TO PURCHASING A VEHICLE..Best experience thus far..

James Hernandez

Nov 2, 2014

A wonderful experience! I purchased a new Lexus ES 2014 at a fraction cost. My sales rep Denis Shadrin gave me in depth advice (model, Eco and hybrid) that most mattered to me. Denis didn't pump me with standard propaganda sales pitch, instead he listened and in a simple language helped me understand my choices. Each time I pass by the dealership to get a FREE complimentary car wash, I make it a point to thank him. During these troubling times of economic financial concern my es hybrid gets me both 40 mpg city and highway. As you guessed it, I'm filling up my tank once a month. Moreover, it only cost me 45 dollars to fill up (87 regular) a tank of gas. My hybrid car even qualified for local government rebate discounts furthering more savings. My advice to you folks, see sales rep Denis Shadrin. You'll be glad you did.

Kstall

Nov 1, 2014

I wanted a Lexus ES. A CPO Lexus, preferably a 2013. After looking in my hometown, and not being successful in finding the right price, my husband and I started searching on line and we stumbled on Pembroke and Ray Hernandez! The rest is history! This was the best overall experience I have every had in purchasing a car. I have the style, color and price I wanted. Ray, was patient with me during this long distance transaction and that was the cinch in the deal to me. Ray you are a jewel. 5 *****!!10/10 overall!I would highly recommend Ray Hernandez!Jaime... You were a 10 also!Kim Stallworth

ChrisOberholtzer

Oct 31, 2014

Many say they'll do it, but Mike Banko at Lexus of Pembroke Pines delivered. They provided me with what I asked for and then went the extra mile after that. I would absolutely recommend!

juliana.vitti

Oct 30, 2014

Best Dealer around!Reinaldo Rivera was the best. We went to the dealer just to look at some options. We stayed there for a looong time until we make our minds and all the time he was very nice and explain us about everything, cars, service and Lexus supreme differences. Cannot wait to start using the services created specially for the ladies. I just loved it!

Manuel Alfonso

Oct 29, 2014

OTANY MADE IT EASY FOR US TO CHOOSE LEXUS HE KNEW WHAT HE WAS TALKING ABOUT EVERYTHING WENT SMOOTH ALL THE WAY THROUGH FINANCE.I WOULD RECOMMEND YOU ASK FOR HIM IF HE'S THERE.

Mzavala77

Oct 29, 2014

Mario Padron. And the. Finance manager were the best I was in and out in less then 1 hour. Thanks. For this great expirence. I will recommend this dealer any time.

Alejandro Baez

Oct 28, 2014

My wife and I, had the pleasure to work with Otany Lantigua this past Saturday, October 25 while looking to upgrade her car. Otany not only advised us honestly and professionally in choosing the best deal we would get from our trade-in, but he exhausted all venues possible to make our target payments as close to what we envisioned.He has an excellent rapport and charisma when assisting buyers not matter what price range or vehicle you may have in mind - he gets our recommendation without any doubts.Otany, thanks so much for your intelligent and professional assistance with this purchase!

gery

Oct 28, 2014

AGRADESCO A MARIO PADRON Y A LEXUS DE PREMBROKE PINE POR SU EXCELENTE ATENCION Y EL SERVICIO Y MANTENIMIENTO QUE PRESTAN ES MUY BUENA LO RECOMENDAMOS A AMIGOS Y PERSONAS QUE ESTAN EN BUSCA DE UN VEHICULO DE GRAN CALIDAD EN EL MERCADO

Johngilbert1

Oct 28, 2014

Thank you Scott great service. I am really happy with my experience fast and execelent customer service. See you 2 years!!!! I welcome myself to the Lexus Family!!!

marmeladka.mia

Oct 25, 2014

I love my new lexus IS 250 . So happy . I had an excellent experience working with Denis sales specialist . He gave me exactly what I wanted the best deal I've had.So helpful and friendly . High recommendation.A++++

Yefimka

Oct 25, 2014

I m in car sales myself, and do really well in it. My man Dennis, made sure that I felt comfortable and got exactly the car that my wife wanted. White on red RX 350 F sport, for the price that I was ok with. On top of that we were going through total loss where our GX was totaled and insurance stopped paying for the rental, he made sure I had a loaner until the new car came in. Above and beyond, guess where I m exchanging my 2009 LS 460?

Kimanthony5

Oct 24, 2014

I bought a new car from Jeremey Rivera and I must say this was the most awesome car buying experience I've had to date. The process was seamless and he was very attentive, patient and ensured all my concerns were addressed. The overall experience far exceeded my expectations that I referred both my sisters to him. Jeremy, thank you for simplifying the overall experience for me. you are the best!!!

Andrea Marshall

Oct 22, 2014

Just completed another new car purchase from Stan Naidus. This is the fifth new Lexus we have purchased from Stan. This transaction was no different from the previous ones. From start to finish it was smooth, professional, and had no hassles. His attention to detail, knowledge of the product, and our satisfaction makes it a unique experience. Each time we deal with Stan it's always a pleasure. Thank you Stan and Lexus of Pembroke Pines.

kadspooky

Oct 21, 2014

I purchase a car from Jeremy Rivera he was a great and helpful sales associate he made the experience awesome I was nervous at first it was my birthday he was a great advisor and an awesome sales assocaite he didn't make me feel pressured at all he was very helpful and very professional this was the best experience ever had working with Jeremy I will recommend him to all my friends and co-workers. Thanks again Jeremy greatly appreciated.Kadine Wright

Renaud

Oct 21, 2014

I came in to service my 10 year old Lexus and walked out with a new car!!! Every one in the process from Andre Rust, Michelle Alter, Oliver Brown and Marrisa went over and above my expectations in making this a smooth pleasurable experience. The level of service, and personal attention is the reason I have always serviced my car here and continue to buy cars from this dealer.

ltescari

Oct 20, 2014

I've purchased three cars from Jeremy in the past two years and I've had nothing but the best experience. I will never purchase a car from anyone else or a different dealer; neither will I ever recommend someone other than Jeremy to my friends and family. He is a great advisor, with extensive knowledge and the willing to help you buy the car that fits you. Even more important is the follow up that I've gotten from Jeremy - he's been great about reminding me of when I need to get service on the car and even sending me a message on my birthday. Without a doubt, the best advisor and the best dealership I've ever been to.

Maria Ermeeva

Oct 20, 2014

Paul Nesvat Helped me to get the lexus, he is super friendly and very helpful! I was not even expecting to get such a great deal with red interior. I am very happy. I did not put any money down and I'm leaving the dealership with my new sporty car. I Will reccomend him to anybody Thank you, Paul!

Jhonjhon9

Oct 18, 2014

Amir Very helpful and attentive, he knew exactly what we where looking for very straight foward also very professional very nice we are very happy with our new car we were treated great Thanks Amir

Manzikella

Oct 18, 2014

Love my new Lexus truck thank you for your help, thank you to Mario Padron for his help so I could get my car... So happy with his help...

Sue Sanford-Ring

Oct 18, 2014

I had an excellent experience working with Scott and the dealership. I knew the specific car I wanted and we conducted the negotiation by email and phone. Scott was most helpful and has great integrity. At the end of the day Scott and the management team provided the best price among the South Florida Lexus dealerships, and a great car buying experience. I highly recommend them.

Tanyamena1

Oct 18, 2014

I did an out-of-state purchase from Chicago. I got a better deal than what I could find locally. It was much simpler than I expected and Chaz was knowledgeable and courteous....Great experience. Thanks, Chaz!

Kristy Leal

Oct 17, 2014

I had a lease that was about to expire, so I started doing some car shopping, and ended up at Lexus of Pembroke Pines. Jeremy Rivera was great! I was able to get an IS 250 lease for less than I had been quoted at Lexus of West Kendall and way less than anything Audi could offer. He was so great my mom went a week later and leased a car from him too! :) See you guys again in 27 months!

drondonny

Oct 16, 2014

Carlos did A great job. He was professional and an expert at his craft. He got me into the car that I wanted. Great Job.

DonFWillis

Oct 15, 2014

Our recent purchase of a 2015 RX350 through Michele Alter over at Lexus of Pembroke Pines was smooth, effieient and painless. The pricing was fair and the transaction was devoid of the usual back-and-fourth banter typicle with the new car "ordeal".

nanapopi1

Oct 15, 2014

On December 2013 we bought our first Lexus (2014 ES 350) from Chaz Mena.We are delighted with the car performance ,and were very impressed with the knowledge and friendly service provided by Chaz Mena.Our next car will also be a Lexus and we will definitely buy it from Chaz Mena at Lexus Pembroke Pines.Thank you!Tania & Ray

stringmancurt

Oct 15, 2014

I wandered into this dealership 10 years ago unsure if a luxury car was for me. Instead of pretentious, I found it most inviting. Stan Naidus was so knowledgeable and accommodating that I bought my first Lexus without any reservations. He made the process so painless and the after purchase maintenance from the service dept was pleasant what with customer lounges, espresso bars, and now, a cafe, that I just returned for my fifth new Lexus and my wife will be getting her second next month. Bravo, Stan Naidus and Lexus of Pembroke Pines!

dbrow 2635

Oct 14, 2014

I just wanted to thank Denis for his professionalism. This is my first lease car experience my life as change because of Denis i am making more money know because of my new image. Denis is a true professional a great guy thanks again Denis you are the best. i will recommend anyone that need a new car to go see Denis

ivonne

Oct 14, 2014

This was the most efficient and professional sales we have ever dealt with. Our service rep, Carlos A. was the best! He provided the best sales service ever! Lexus of Pembroke Pines definitely shines above all other Lexus dealers. THANK YOU for your prompt and efficient delivery!

Killerdajoker

Oct 14, 2014

The experience with Lexus of Pembroke Pines was great all the way from when I got there to the time I drove off my new car. The sales person that helped me was Aldo Vega, this guy explained me everything about the is250 f sport that i was getting, and was very nice. The process was very smooth and fast. Aldo also helped me with all the paperwork into when the delivery of the car to me. Over all, is one of the best experience I have had with any dealer so far.

patricia gonzalez

Oct 14, 2014

Our saleperson, Patrick was fantastic and very helpful. He did not rush us and gave us detailed information on each of the 2 cars we looked at. Once we completed our deal Patrick also showed us how to use the features in our car before letting us leave on our new Subaru Outback. Patrick was very honest and professional.He was very helpful in finding me the perfect vehicle for my budget. We had a wonderful experience . Thank you so much we love our new. We highly recommend him.

tsagal

Oct 12, 2014

I brought my old car to switch to the new Lexus that i wanted for a while. Here in Pembrook Pines Dealership everyone is super friendly especcialy Denis. He provided the best service, he was very fast and knowledgeable. The paperwork took very liitle time. In and Out driving my new car took no more than 3 hours. I am very happy with my purchase. Great deal! When my lease is over i will definately come back for another car with Denis!

Lexuslin

Oct 4, 2014

I could not have asked for a better experience from the first phone contact in the morning until I drove my RX350 off the lot that evening. Ant expectations were exceeded at every juncture. I am only sorry that I waited so long to get a new car. I will definitely be a return customer and have been recommending Matt, Oliver and Jason as the best team, Matt is professional, informed, and obviously takes pride in his work. He was always accommodating and LISTENED. Oliver Brown, worked the finances, he was affable, effective, and educational, you can call him Mr Wizard, Jason took all the time I needed to learn all the bells and whistles which continue to amaze me. I felt truly fortunate, this was a low stress, low pressure high reward experience. See them again in a few years.

roliryan

Oct 4, 2014

From the hello to the delivery it was fast, easy, funny, honest and very accommodating! My salesman was very attentive and fit it in my budget.

Mrozier27

Oct 3, 2014

I switched from Acura MDX to a Lexus RX350...Worst experience ever! Lexus of Pembroke Pines..... is like going to a used car lot..... From finance manager to customer service representative. My experience with finance manager was horrifying as he lied about my credit scores and refused to show me my credit report. Show room is not as neat as I expected from a luxury brand. It's been three week since I purchased the vehicle and I've not received a courtesy call as yet. "free car wash and manicure" false advertisement...... My car came out more dirty after it got out of the machine........ No real manicure ..... It's just a scam. PLEASE READ the reviews . I will never recommend any friend or family member to Lexus of Pembroke Pines, in fact, I want my MDX back!

gkanov

Sep 5, 2014

Denis was extremely helpful and made my first experience of leasing a car an amazing one! Awesome customer service, fast and efficient :) Will definitely come back again!

Boatman1630

Sep 3, 2014

My previous purchases had been with Yucel Genc and he was outstanding., So when I now had to deal with a different salesperson I was apprehensive, but Denis was terrific! Extremely knowledgeable and an absolute pleasure to deal with. I'll be back..

Eric Ubiera

Sep 3, 2014

Denis and Moez make a great team. We left with a lease that we were not expecting to get into but are very happy with the terms and results.

fprickel85

Sep 3, 2014

The car dealership area was beautiful and had many perks of becoming a Lexus Family member. My sales consultant Fredrick Carey was very warm, welcoming, and friendly.

Jenkerrin

Sep 3, 2014

Had a great experience! Thanks for making the "buying a new car" experience comfortable and easy! Anytime I have had to come in, Dennis has been eager to help and willing to go the extra mile.

vaphone

Sep 3, 2014

Leased to cars with Denis and happy with everything. Good deals, great experience. Always avsilable, the oaperwork was done in no time. Would recommend without hesitation.

Catherine L

Aug 23, 2014

What a pleasant experience I had at Lexus of Pembroke Pines! Everyone was so welcoming and cordial to my family and I. They worked hard to provide for what I looking for and I greatly appreciate that. I recommend Fermin Baquet from Lexus of Pembroke Pines to anyone who is interested in purchasing a vehicle. He is the best sales person I have ever dealt with while purchasing a car. He is gracious, patient, and with a great sense of humor. He provided answers to all the questions I had and educated me on the support systems of the vehicle. Overall, he provided great customer service!!! Fermin worked with his team- Chaz Dean & Yucel Genc who were able to provide me with great quality service as well! I can proudly say that I'm part of the Lexus family!! Thank you all for the help! I appreciate it so much! -CL

shenmu36

Jul 24, 2014

Denis - Great Customer Service! Excellent Price! Fast and No hassle!! Car delivered to my door steps, didn't have to come back to the dealership again to pic up the car, Great Job! Thanks Denis!!!

mgmaugio

Jul 23, 2014

Very nice job guys, thanks for all your support. It was a great environment around all the process, you guys know what you are doing. Thanks a lot

Krissy09

Jul 16, 2014

Alex Whitmon was the BEST sales person I have ever dealt with while purchasing a car. Nothing more to say than he's a GREAT educator (knows his stuff), he did not try to sell me the car but instead he made sure that I knew the in's and out's of the car that I was looking to purchase. I absolutely hate going to dealerships where someone just wants to make a sale rathater than help you, but not ALEX, he made me feel absolutely happy, excited and confident in my purchase. I definitely recommend anyone who is looking to purchase at this dealership ask for ALEX WHITMON, he will take great care of you!

Hannah Serrano

Jul 11, 2014

My husband and I both leased our cars here at Lexus of Pembroke Pines and we are VERY happy customers! Frank was always one step ahead of us in getting things ready for delivery, and Moez went out of his way to make sure we got the best deal we could. This is our second experience with this dealership, and even better than the first! Thank you, Lexus of Pembroke Pines for going over and above for your customers.

richardsteve1980

Jun 23, 2014

There was no pushing about a purchase and Frank went out of his way to bring two different vehicles down to show the interiors.Interestingly enough, I had been emailing Frank for a few years years regarding this Lexus RX350

ashleyang

Jun 5, 2014

When I went in to purchase my brand new Lexus, Alix was nothing but nice. Of course, he works off of commission. Why wouldn't he be? Then, a couple of days later I came back to get my windows tinted. Alix told me it would be an hour and a half or AT MOST two hours. So, I made appointments accordingly. When I got to Lexus they didn't even know my appointment was for 12pm. To make a long story short, they told me it would take about 3 hours. This, in turn, would make me miss my appointment which I had to pay money for missing. Alix called my phone screaming at me, used the four letter word and told me that it wasn't his problem. All I explained to him was that if he would have told me it was going to take TEN hours I could have made the proper arrangements. When I finally went to pick up the car, my father came with me and explained to him that there was NO reason to speak to a female in that tone or manner. Alix got very defensive denying the whole thing and literally got in my dads face! He told my dad that they could "take it outside." My father is a respected police officer for 33 years. In the middle of the showroom employees had to physically hold Alix back. He was the nicest man until he made his commission. I wish that there was another Lexus close to me. I never want to go there again because of this man. HORRIBLE and VERY unprofessional once you purchase your car. BEWARE!

emilyeva866

May 29, 2014

Brian Moore was very helpful, I kindly appreciate his help and for, I kindly appreciate his help and for making my experience iin leasing my first car a great experience.Thank you!

jarrheadty

May 28, 2014

I came in originally to buy a new Lexus LS 460. I was a little on the fence about the price I was't too excited on dropping 76k for the car even tho I really want it. But Barry told me not to worry and he took me to the Pre-owned Lexus area which was just great!! There was plenty of LS 460 cars for me to look at. They were all in practically brand new condition and at a price I was more than happy with. Thank you Barry Levine and Lexus of Pembroke Pines for making my car buying experience one to remember.

gerdsteve

May 27, 2014

The attention on your associate Fred Carey had with me from the first call we had, poor guy had to leave one building to come to where I was and on that afternoon it was pouring he was drenched and never complained. Excellent experience especially when they make you feel like royalty.

laura123vaca

May 26, 2014

I want to advice new customers that are looking for lexus not to trust this dealership grandson was rob and lie, it was only one person that really represent the word business name Frank Marsala , i got a bad experience that i will never repeat in my life my grandson went to get my a new lexus, hoping to leave the bmw family for something more elegant , at the beginning we had a trade with nice rims i toll my grandson to choose any nice car for him ,but to let them know that the rims was not part of the deal that we had the original wheels for the car so that we need the other after market rims back, i want to give my grandson a nice gift he is a hard working man with his idea that lexus will not lie to him he put trust and took the name lexus as well know the best customer service . to do business ,i was just getting out of a surgery im 74 years old at that time i was still in pain killers and all kinds of medicine ,he toll me that a finiance manager will do the papers to be send to my house and that the sale person will explain everything name Dennis it was my first time that a sales person came to my house to sign the papers not having any finance manager experience he give me papers to sing i sing the papers base on what my grandson toll me 450 dollars a month , so i sing after that my grandson came and ask me how you like your new car and where is the papers that was for the vehicle , the sales person never give me a copy of the papework , the next morning he went to pick up the copy of the papers and Armani finance manager toll him good news your payment went down from 700 to 600 and where the 450 payment was left they toll him that beacuse of the trade the payment went low from purchasing i went to a lease without knowing anything , they refuse to give any paper to my grandson they said papers will be send by email , then after hours pass the same sales person came to my house and make me sign other papers at this point i ask him where the copy of my papers he gave me only one copy that was not with any mubers just something for the payments at this point i was trying to get my sunglasses that i paid $600 dollars and my rims that i paid $1600 they toll my son they will give him 500 dollars beacuse the insurance was 1000 dollars but he couldnt get any paper work , i call several times to speak to the general manager and he never response my calls and nothing after almost two weeks my grandson tried to get the rims back but they toll me the car was sold i was very angry beacuse that was not the original deal , i ask to have something in writing because my trade had my sunglasses and my rims, the sales person tried to assist my grandson but being so hard to reach someone in this dealership he took the time to go every day for two weeks to get at least the money for the rims i never sing a lemon law or being toll of all the service that lexus offered i decide to call lexus put many reviews and when finally one manager talk to my grandson and he explain everything his reponse was we dont care about your reviews we are a big company one bad review will not affect us ,well i will write every single day of my my history because now this car is giving a lot of problems the electric equipment is 2014 model can you imagine where this company is going and to make it worst the transmition dont work well and the screen is not showing the right information in overall the give me 500 dollars after 2 months Frank was very dissapointed of the service they gave my family( he is the only person that has a heart and very professional)is not up to him but my time , my grandson time was lost im going to find the way to get a lawyer to help me in this situation is almost 7 months i still not well but every day i have to wake up with a dream that became a night mare ,if buying a car was this difficult i will never went to lexus of pembroke pines i wish someone will contact me for help please share this review with your family and friends everyone needs to make a leaving but dont lie and take advantage of good hard working people especially an older women if i had buy many cars in my life and my papers never got send it was something with this dealership They are thief's Andre Armani and Dennis sales person lie to me and my family make sure what ever they promise you , you always haven't in writing im 74 years old is being more than 7 months and nobody from lexus corporation has reach out to me , i will not rest until everyone nows that they stole and lie to my family in everything they promise, is very sad to see how this dealership is run by liers and more than that they always get away with everything every single call that i made was always not answered. Please help ( tehe rest of the staff like receptionist , coffee attendant toll me that this situation always happened they saw my grandson always there trying to get help and always was an excuse to make a sale everything is great but in life reputation and honest business will always be remember )

jonwill007

May 23, 2014

The attention I received by Brian Moore was fantastic. I did not feel pressure by him to buy the car. I sincerely felt as he wanted to really assist me and ensure my needs were met and I left Lexus of Pembroke Pines happy.

anagar50

May 21, 2014

Scott Mankin who sold us the car. He was fabulous and took very good care of us. Even delivered the car the car to my front door! the finance manager was very nice and cooperative. Thank you Lexus of Pembroke Pines once again for superb service!

rydens

May 20, 2014

My cousin just got herself a Lexus ES 350 from Oliver Barrera and recommended I paid him a visit to upgrade my car. I did and she was right he is truly a great salesman and went above and beyond to make sure I was happy and got the entire Lexus experience and was aware of all the perks and what makes Lexus such a great car. I will make sure to send some more people his way.

lyssanwong

May 19, 2014

Expertise, celerity, very clear explanations, fully acknowledge of the product. All the necessary assistance was received by my sales person Mike Banko. He was so great and everyone that worked there was all so nice and attentive towards me. I will be making sure to come to Lexus of Pembroke Pines for my next upgrade!

ruthadenn

May 19, 2014

I had a really good car buying experience at Lexus of Pembroke Pines. The knowledge of my sales person Ed pesantes was great! The ease of dealing with the finace department went better than I could imagine.

olga0914

May 18, 2014

I visit this Dealer looking for one car they stuff me with another car I did not want after having no choice, they just want sell sell sell they do not care about the client specially when the car is sold. I had complained to Lexus directly and they said the dealer is owned and individually operated there is nothing they can do. And the general sales manager made an attempt but called me and game me his E-Mail and a month later still waiting for his call or E-Mail back or a least a follow up call. I had Mercedes Benz, Porsche, Land Rover, BMW, Infinity. But This the worst experience ever. Definitely do not purchase or lease from this Dealer they do not deliver what they promise.

ambdiazz

May 16, 2014

I had the pleasure of buying my IS 250 with sales person Michele Alter. She was very sweet with me and took me on a test drive on five different Lexus cars before I decided what car I felt was best for me. I will make sure to come see Michelle again when my lease is up to get another Lexus!

michipetersss

May 15, 2014

I originally came in to look at the used cars with Mike Banko. After a while I did not know what to pick, so I asked Mike what does he suggest would look best for me. He showed me the new Lexus IS 250 F sport. I immediately fell in love! Black with the red interior! He got me more than what I expected and I stayed in the price range I wanted. This car is amazing and has so many features I still am learning new things that my car can do and I have had it for a week already. I will deff be sending Mike and referrals that I can.

garyriversss

May 14, 2014

The customer service was excellent. Lemon was caring and understanding of our needs when choosing the vehicle. John was able to help us chose the right car. All the representatives we encountered during our visit were professional, respectful and knowledgable. Thank you. We had the best experience ever. I will recommend Lexus of Pembroke Pines to everyone!

humbertod2

May 12, 2014

The experience overall was great, Amir Feiz is an excellent example of what epitomizes a true car buying experience. I have been involved in serval car buying experiences with relatives and friends and I can truly say that I have never had a better experience. Mr. Feiz, was very patient answering all my questions and concerns. He truly took the time to make my family welcome and at ease throughout the whole experience. He is very knowledgeable, and easy going and was willing to accommodate my scheduling needs. If i were to rate Mr. Feiz from 1 to 10, I would not hesitate to give him a 20.

heatherr042

Apr 28, 2014

This is now my 5th Lexus. The service and attention to detail makes me a customer for life. I feel so comfortable reaching out to Sean Kamal and knowing he will take care of me. He works around my schedule and sent Oliver to my office with my new car. As a busy mother and business owner I never have time but they make it so simple and awesome!

ricardohodge

Apr 25, 2014

Lemon was extremely helpful and obtained every bit of information as quickly as possible. Her positive attitude made the experience of buying a car much less stressful, and as such we had fun checking out our car prior to purchase. We also appreciate how quickly she replied to our emails and calls. It is definitely clear that she cares about the customers needs.

jodiortiz

Apr 24, 2014

In the past, I've always disliked the car buying experience but, this time around, It was actually a very smooth and pleasant experience. The salesman Mario Padron was simply amazing. From the beginning, he made me and my family feel right at home and was extremely kind and helpful throughout the whole process. Thank you very much Mario, Oliver and everybody at Lexus of Pembroke Pines. I will definitely recommend you to my friends and family or anybody in the market for a new car. PS I love my IS 250

aricasa

Apr 21, 2014

Came here very late on a Saturday night around 9pm and ran into Sal outside the parking lot. I think he was about to go home but he stayed and accommodated me. He greeted me, got my car appraised and got a great deal. Walked me to the finance manager Oliver, signed several documents then 2 hours later, I'm in a brand new Lexus IS F sport. The experience was swift, prompt and polite. Month gone by, Sal kept in contact with me every week just to check in and to make sure I'm satisfied with my choice. I'll be loyal client for life.

becco2006

Apr 18, 2014

I have visited Lexus for a new leasing for me, and depending on the deal, I would also convince my wife to get a lexus and not a BMW. I have worked with Howard, who showed me the options I wanted, and worked with me during a good amount of time, until I decided what I wanted. His patience and care, dedication to details, and attention to the customer, made me decide to purchase the IS250 F. The next step was to convince and get a good financial deal, and for that I have then worked with Rafael Esquivel. By getting the deal I wanted, and the great service provided by Howard and then Rafael, I got the second car, RX350 for my wife. So in 2 days, we got 2 cars, that demonstrates the awesome service provided by these 2 gentlemen. And because of this, I keep telling my friends and family to get their car at Lexus PP.

katwebb

Apr 17, 2014

My first time visit at Lexus of Pembroke Pines was great! The purchase experience was the best I have ever had in any dealer. Mike Kahuk was great and I will recommend him to anyone looking for a real PRO!

oliviapax

Apr 16, 2014

From the minute we drove in we found perfection. Everyone had a job to do and they did it with pride. Each person only wanted to help us and whatever they did they did it with pride. As far as my husband and I are concerned we will definitely be back and our recommending your dealer ship and Patrick goes without saying and Alain was unbelievable. Thank you Lexus Subaru of Pembroke Pines!

graceyhiggs

Apr 15, 2014

The sales rep (Claude) was very polite and not pushy at all. The rest of the staff was friendly and the assistant manager got straight to the point with no waste of time going back and forth. They gave e a fair price for my trade in and reduced the purchase price of the used vehicle to my satisfaction.The financial agent (Abraham) was knowledgable and ver friendly. He took his time explaining the extended warranty and other services (gap,etc), answered all the questions and was not pushy about what to add on to the purchase. Overall it was a friendly and relaxed atmosphere with employees smiling and looking relaxed.

jarredtony

Apr 14, 2014

The commitment my sales person Tamer had in making sure I purchased a car that I loved not just liked was commendable. I was treated like a million dollar client purchasing a new car even tho I was purchasing a used car and a re far from having millions. I made 2 trips to your dealership. The first one I didn't really see anything I liked nor was I comfortable with the monthly payment. Tamer promised to have me in the car I wanted ( 08-11 GS 350) within my price range within 2 weeks. He did it with a few days to spare. Rudy is who I dealt with in your finance department on both trips was incredible as well. Explained to me what options I had and presented different scenarios and ideas to get me a payment I would be comfortable with. He was able to get me where I wanted to be with all the extras attached as far a warranty, gap, ETC.... I would have never guessed that I would leave there with what I did. Both Tamer and Rudy were a winning combination for me. I never write reviews regardless of my experience anywhere. But Tamer and Rudy deserve acknowledgement for the work they put in helping me and not just trying to sell me anything. They were still aggressive but professional. They didn't have the snake feel I pick up on from car salesmen. You have earned a customer for life and will refer other people as well.

lindwhit78

Apr 10, 2014

Mike Banko kept us informed the entire time and really went above the call of duty. He was really outstanding. And the dealership was just gorgeous, the staff was very friendly and offered me drinks and snack the entire time. I got the car I wanted with a fair price for my trade. I will make sure to go see Mike next time my lease is up.

travisstevens

Apr 9, 2014

Nader Anglo did a very good job of preparing the specific model I was looking for, explaining the vehicle's systems and technology, and coming to a fair price for the new car and my trade in. The attention to detail was excellent.

Zorayda

Apr 9, 2014

After giving lots of thought in purchasing a vehicle, we decided on a Lexus from Lexus of Pembroke Pines. The facility does not look like a dealership, it feels like a hotel. The atmosphere was very pleasant, clean and not crowded or noisy, including the kindness of the sales people throughout the facility. The receptionist greeted us with a smile that made you feel as though she was expecting you. Most important to us was Michele Alter, our sales lady who was very professional and at the same time very knowledgeable and attentive to every question being asked. If in the future we decide to purchase another vehicle, we will most definitely seek Michele Alter to finalize the deal for us. Thanks again Michele for your kindness, courtesy and STAR quality!Gilberto and Zorayda

stanporter12

Apr 8, 2014

The atmosphere and cleanliness was extremely pleasant, felt like home. Michelle Alter's professionalism and attentiveness to particular question were superb. Cannot ask for a better one on one service from Michelle, to my wife and I, she is TRULY A STAR!

andrewgar53

Apr 3, 2014

Mike Banko was the best salesman I have ever had from my previous car purchase. He was very funny and made the car buying experience fun and exciting. He took me to get free lunch at the BBQ they had going on. Made sure to find the exact car I wanted instead of suggesting other cars. He knew what I wanted and made sure I got what I came for. They had great lease deals going on too since it was the end of the month. I love My IS and will make sure I send Mike my referrals.

dwilliams10

Apr 2, 2014

The patience and courtesy of the staff was outstanding. Especially Fred Carey, Moez the finance manager, and Frank Marsala, the sales manager. Please excuse any misspelling of anyone's name.

Courtney49

Apr 1, 2014

This was the very first time that I've ever experienced such high quality, respectful, and honest information from a dealership. Gary Torres was an EXCELLENT EXCELLENT salesman. I would highly recommend him to anyone looking for a vehicle to purchase or lease. I've never liked how salesman pressure you, and nag you to get your information to email and call you non-stop. Gary from the very beginning did not do this. For him only working for the company for less than a year I believe, I can't believe the service he gave and how easy he was to work with. What he said was what he made come true. Very down to earth and well all around. Last but not least when he left me a voicemail he said 'God bless you, have a great day.' Now how many salesman do you find saying this? He is 1 of the very few salesman that I can say I actually TRUST! Please keep him on your team! He has so much potential.

olgatepper1

Apr 1, 2014

I have least my vehicle (RX-350 2014) from Denis Shadrin and got the best service and a great experience over all. Denis was courteous and honest. I was treated professionally at the dealership and will continue to buy my vehicles there even through there are other dealers closer to me.

orlandosuar2

Mar 25, 2014

It has been a pleasure to receive such top notch customer service from Mike Kahuk. In this day and age, great customer service is so hard to find, but Mike made us believe it still existed and I can't thank him enough. He took care of us like we were his family and went the extra mile to see if we were happy and satisfied with our new car purchase. He made sure my daughter was safe and in good hands from the moment he met her to the moment she drove off. Thank you Mike, Sara, and Larry for really making this the best car buying experience we have ever experienced. You all are a class act and it was such a pleasure working with such a great group of people. Thank you and God Bless!

marysashh

Mar 19, 2014

Larry Russell, Oliver B, and Jimmy were all very helpful. They treated me very nice. I will definitely recommend this dealership to my family and friends. This is the first time I have ever been treated so nicely at a dealership. It wasn't just about selling a car it was making sure I was happy with my vehicle. I am very happy with my purchase.

samgadodos

Mar 18, 2014

Everyone was enthusiastic but not pushy. I also thought that everyone was very professional but still had a great sense of humor, especially my salesman Mike Banko. I was also impressed as how well everyone got along with each other and it seemed as if everyone enjoyed working for Lexus of Pembroke Pines. That always gives me a good impression that all employees like selling their product. It was truly a nice experience.

Kiarag

Mar 7, 2014

I loved my experience at Lexus, both sal and Yucel made me feel like thy really appreciated my service. I really loved the fact that they made it a priority to get the car that loved. Thanks again for getting me the ultimate birthday gift.

tywiggs

Mar 4, 2014

We loved the exerpience of buying a car at Lexus of Pembroke Pines. Claude was so nice and professional, listening to our needs and giving us the best service we ever experienced at a dealership. We are extremley happy with our new car and we would highly recommend anyone to contact Cluade and his team at Lexus Subaru of Pembroke Pines. Thank you for a for a wonderful experience!!!

abax2

Mar 3, 2014

I always hated the process of buying a car. But Manfred made me comfortable and only had my best interest in my decision making process. I also don't like test driving, but he also convinced me it's important in getting a feel for the car and if it's comfortable for me and my needs. Before I came yesterday I never heard of the Lexus IS 250 and was gong-ho to get the new Volvo I saw the ride wasn't as smooth as the Lexus. The Lexus was way better and had all the additions and features i wanted and needed. Great sales job convincing me to try something new and actually getting excited about it. Thank You!!!!

JSOLIS3

Mar 3, 2014

I have always hated the experience of buying a car until now. I finally saw the light. I saw the Lexus way. Thank you Salman Kamal and Moez Sachedina for showing me and giving me the Lexus experience. You have demonstrate professionalism and exceptional customer service. Moez and Sal, you not only exceeded my expectation, but you have created a new level of customer service. You guys define what customer service should be. You have a customer and friend for life. Thank you my friend.

daniadres

Feb 28, 2014

Make sure if you are in the market for a new Lexus ask for Larry Russell! He made sure to got the extra mile for me in all ways and very friendly. He did not just want to make a deal and get rid of me. He really enjoyed talking to me about anything and everything. You can tell he truly just loves to interact with people and get to know them. He got me the deal I wanted on the RX350 and I could not be happier.

emmiliosanz

Feb 27, 2014

Very low key attitude of my sales guy was great. Let me go through the whole buying process at my own comfort level which really made my car buying experience pleasurable.

Nejolga

Feb 24, 2014

It was most easy and excellent experience with you. I couldn't even think of taking Lexus for that kind of money. Thank you Denis.

darrellwills

Feb 20, 2014

My wife and I were able to purchase a car without the hassle from a "pushy" salesman like some other dealerships. Kudos to Mr. Ray Hernandez for helping us to find a nice new 2014 RX-350 and for a great trade i offer. Mr R. Hernandez also helped us into obtaining great auto insurance co with excellent rates. My experience with Mr. R. Hernandez and the dealership was a big "TEN"

Olm221106

Feb 18, 2014

The best dealer in the world!!! Im so really happy with all staff , n principal with sal kamal he help a lot n give me so really good deal in my new lexus

kimsim198333

Feb 17, 2014

Everything was great! All of the staff were friendly, proffesioal, and eager to help. My sales rep Otany Lantigua went above and beyond to always make my sales experience top notch. Andre from finance was also a pleasure to deal with. A+++ This was my second vehicle purchase from Lexus of Pembroke Pines and I will definitely be back for my next vehicle purchase.

Soha2626

Feb 8, 2014

I had a great experience from the moment I got to the dealership I felt the energy and the positive atmosphere ,the approach to the sale was very pleasant without pressure and good behavior ,I would recommend this dealership and particularly Sal Kamal.The sale price was compared y other dealers in south Florida and it was very fair and consumer oriented.I like the Familly atmosphere that prevails at Lexus of Pembroke Pines , I would come again and do business with them.

SraSabesabe

Feb 5, 2014

Denis made it possible for me to lease the Lexus model I wanted. He answered all of my questions and knowing that I was so nervous about this new endeavor ( I have never leased a car, ALWAYS purchased), he never made me feel like I was asking too many questions. I thought I wouldn't hear from him again, but have already received two e-mails from him inquiring about my satisfaction with the car and if there is anything else he can help me with. It's been less than a week since my purchase. Once I left the lot, I thought we were done...I've been pleasantly surprised.

alisagracheva

Feb 4, 2014

I bought a car at Lexus Pembroke Pines! Denis provided great service. I am looking forward to a future business with him! Thank you!!Keep up the good work!

simcan001

Feb 4, 2014

Patrick Hue made the transition to a new car easy and straightforward, something that usually turns out to be a headache for me. I was very satisfied with the level of attention and service he gave me. I will definitely recommend Patrick to my friends!

elaineyano

Feb 2, 2014

I saw the add on Facebook and went to see Denis. He was very professional and helped me with every requirement that I had for my new car ... He stayed at the dealership till 12 am making sure everything was done ( we came in late at 9 pm ) . I Highly recommend to stop by to see him.

wwright76

Jan 28, 2014

Good customer service and OI was in and out pretty fast. This is my second 2014 Lexus in 4 months looking forward to doing business with you guys again. My salesman was Sal Kamal, he made sure I had everything I needed and was comfortable during the entire process.

bobbyoneal83

Jan 24, 2014

So I have a 2007 Lexus IS250 that was great until my warranty ended and all of a sudden I have a melting dashboard and door panels because of the sun. Was thinking about buying a 2014 Lexus RX450 Hybrid but after lexus customer service told me they won't replace it because the warranty is up, I don't think that is going to happen again. Don't buy lexus the materials they use in their vehicles is poor and they won't do anything to fix it.

dgomez7201

Jan 22, 2014

Eric Cantos was a great Salesperson. Hey was very courteous and made sure to show me all the in and outs on the IS I was interested in. At no point did I feel rushed during the process, he let me look around with him as long as I wanted. Needless to say he passed the test. I felt very welcomed and after I knew what car I liked I was more than happy to make the deal. The dealership was very clean and had some nice perks as well. I will deff recommend this place and Eric Cantos to my friends and family.

rcosta22

Jan 17, 2014

I felt very informed about the various cars and was having a hard time deciding. Ray Hernandez spent time explaining the various features and differences that helped lead us to the perfect car for us. I will definitely recommend Subaru of Pembroke Pines to all of my friends!Thank you for such a wonderful car leasing experience.

carmmattey

Jan 15, 2014

I recntly leased a Lexus from this dealership. I don't normally post reviews however, I feel that the professionalism I experianced at this dealership warranted it. I live much closer to a Lexus dearlship here in Miami so visted them first. Suffice to say they were clueless in regards to their productsand their sales technique was " Old School " dirty tactics. At the Pembroke Pines dealership the sales person, Richard monovis, knows these vehicles inside and out and the deal he made without haggling or pressure saved me over $900 on the down and was nearly $50 less on the monthly payment. it's also worth mentioning that the F Sport I was intersted in wasn't in stock at any of the dealerships at the time but one of the managers at tye dealership drives one and was gracious enough to allow me to test drive it (his personal vehicle). Bottom line if you are in the market for a Lexus definitely contact him! Excellent experience. Do yourself a favor see them first or last like I did but deffinitely go there before you make your final decision.

mbark79

Jan 14, 2014

This dealership is a first class business. From the moment I walked into the door to the moment you leave everything is taken care for you. Whether it is a water bottle or an expresso, they made sure I was given everything I needed during the process that can usually take hours to complete. I walked out of the dealership with a brand new Lexus IS 250 and loved the entire experience I had at Lexus of Pembroke Pines. I would especially recommend my sales man Ed Pesantes to any of my friends or family he was really pleasant to work with.

mark.r

Jan 9, 2014

Ok, It took me 5 months to write this review.......In July I bought a used car here from Mike Kahuk. Mike is the ultimate non-car salesperson salesperson. I was looking for a Camry Hybrid for my wife and they had one. Te listed price was higher than what I wanted to pay. however, Mike was willing to help me get the price I felt good about.No pressure, as if you were dealing with a family member. what is important to mention is that the car had a small dent and Mike followed up to insure it was repaired after the sale. Sadly, other cars I have purchased had follow up issues at dealerships and it was sometimes a challenge to get these " we owes ". Lastly , a month after buying the car I received a letter offering me 6 free oil and filter changes, as a new customer. This week I went back for an oil change and was pleasantly surprised at how I was treated by Louise cerkvenik, a service writer. She got me out in 1 hour, which I appreciated.

Pdaugherty6

Jan 9, 2014

Larry Russell provided great service, was friendly, and patient. He took the time to show us different options, and explained how everything worked. He even took the time to set up the blue tooth on our new car!

dania_diaz2

Jan 2, 2014

Very professional sales person (Fred Carey). He was knowledgeable about the cars, made a point of ensuring my daughter and I were comfortable throughout the process and demonstrated a high ethical work ethic. We were there on a very busy day, at the end of the year and month but he did not show it. He kept us informed at all times of the status of our purchase and the approximate amount of time we would be done. Great sales person.

dessirej

Dec 30, 2013

Their professionalism, expertise, at the same time warmth and the will to assist you in every way. Irv is the best sales consultant we have ever encountered. He made us feel protected, and the way he comes through is caring and convincing that you can't say no to whatever he offers. We will strongly recommend him and Lexus of Pembroke Pines.

CEB3

Dec 29, 2013

I came to this dealership because I was interested in a car that they had listed on the internet. After being disappointed by the service and hidden dealer fees from a different Lexus dealer, I decided to give Lexus of Pembroke Pines a chance to earn my business. Mr. Russell was very professional through email correspondence and was very patient in making sure that I was able to find what I was looking for. He also was very easy to get in contact with via phone and we eventually set up a time for me to come into the dealership. Once at the dealership, I can say that it was a very stress-free, pleasant experience. Larry is a very nice man and really made me feel the high standard of service that I was expecting from a luxury brand like Lexus. No pressure, no gimmicks, just a honest, friendly experience with a fair price. I would definitely recommend any of my friends to come and see Larry if they are in the market for a Lexus. I'll definitely be seeing him again for my next Lexus!

Ir9228

Dec 29, 2013

The Sales Rep Scott Mankin was so disrespectful, horrible customer service. The Manager was even worse! Sean the manager was rude and very disrespectful he dare call his customers LIARS!!! No real professional employee that works in customer service calls their customers liars and say they ain't gonna negotiate. Without even hearing the customer. Definitely the WORST CUSTOMER SEVICE EVER! IF YOU WANT HORRIBLE CUSTOMER SERVICE GO TO LEXUS OF PEMBROKE PINES!

cateye

Dec 19, 2013

Don't go to this dealer. False advertisement, crooks and dishonest sales Manager. They sale you a car, let you drive it home, then they call you a week later request more money down, and higher payments. If you don't agree they ask for the vehicle back. My recommendation? Stay away!!!

radams2

Dec 13, 2013

I want to commend your sales man Clansie. He has been very professional and attentive to all questions and concerns. I will be referring him to any friends that will be looking to purchase a car. He made my experience with Lexus very satisfactory.

arthurwiggs

Dec 9, 2013

This is the first time I came to buy a car and it was not a complete nightmare! Michele was my sales lady and she really took good care of me. The process was smooth and easy. I am a very picky person and made her show me quite a few cars and she happily did it and put up with my indecisiveness. She was really just enjoying her time helping me out. Besides me trying out so many cars the process went quickly.

ruffrydajoe

Nov 29, 2013

We have bought many cars but this was by far our best experiance. Larry was not your typical salesman he did not seem at all trying to just " make a sale" He truly seemed to want to make sure I was happy overall with the car i chose. I never felt uncomfortable at all. I am a Lexus of Pembroke Pines cutsomer for life!

arig

Nov 26, 2013

The staff at Lexus of Pembroke Pines, specifically Andre Armani and Nick Holden, went above and beyond what was expected in order to meet my needs and criteria for my vehicle of choice. They were very personable, friendly, and gave me thier undivided attention. They made my experiancewith your dealership into a very pleasant one. Thank you!!!

amandaoniel2013

Nov 21, 2013

My experiance was above excellent, and Richard Monivis was responsible for that, very professional, in future transaction I can not go to another dealer, I love the complementary lunch and coffee. Richard is the best sale person that I ever met.

tonysmith0

Nov 18, 2013

Mike Banko provided excellent service and excellent service and exceeded my expectations. Even after the purchase of my vehicle, he went out of the way to ensure that I was satisfied with my purchase. I couldn't be happier with the service I recieved.

pattymuahh84

Nov 14, 2013

Recently, I assisted my parents with the purchase of thier new car. After going to several dealerships we ended up at this location and let me tell you it was a breath of fresh air dealing with the staff. Our salesman was Irv Smith and from the beginning of the process and until now he has provided us with top notch service. I would like to think that my time is valuable so I didn't want to waste it with the usual back and force negotiating tactics. They gave me a good price from the start. Way better than any other dealer I have visited for the past couple days. Bottom line, when if you're in the market for a Lexus go see Irv. He will take care of you and make sure you leave with what you wanted and with a smile on you're face!

bilcarr

Nov 11, 2013

Very professional and customer oriented service. Probably the best, more simplified and more relaxed experiance I have had buying a car. Ray Hernandez is a very proffesional, polite and courteous seller. The finance specialist, Nader is also an excellent professional. I have nothing but the best opinion on their professionalism.

chuckkenny

Nov 6, 2013

Michele Alter was truly helpful and made our car buying experience truly comfortable and fun! Excellet person and I would recommend her for all my friends and family for puchasing a car in the future! The dealer was very nice and clean, with a very nice set up. My wife went and got her nails done while I handled all the paper work and siginging with Michele.

Paj1812

Oct 28, 2013

I have never been treated so bad They don't care about the customer. I did everything they asked of me and I ended up with a car that I had to spend 3000k to make the car right I contacted corporate office and Mr Zinn personal assistant and she said he said to her he doing nothing to correct the problems. I am sorry , they offer me $ 500 to go away and I had 5 days or they are withdrawing there offer to me. And said they didn't want to talk to me anymore. So I am going to sue them for there actions. I wish I didnt have to spend my time to make things right but I drove 190 miles round trip to buy a car from what I thought was a good dealership. I am sorry 3 times. There actions concerns me for other seeking a car from them. We will see what the courts decide.

claudias0022

Oct 24, 2013

Sal Kamal went above and beyond. I was researching a 2013 RX 350 online. Sal called to see if he could assist me with my new purchase. I told him what I was looking for, did the credit app over the phone and he delivered my new 2014 RX 350 to my door at 8:30 that same evening. I never had to step foot into the showroom! This is the second Lexus I have purchased from Lexus of Pembroke Pines and each time my expericance was positive.

Jessicam1988

Sep 25, 2013

Great customer service... They really put in a great amount of effort to help me get this car, and I was out of there in rocket time... just in time to pick up my kids from school. Alix really helped me out, you guys rock!!!

msc219

Sep 17, 2013

Buying a car is not an easy experience, but I compared prices at all the south florida Lexus dealerships, and I got a great price for a certified used Lexus. I'm not easy to please, but I am happy with my car and price!

kevinscott84

Sep 16, 2013

Nick was very kind and informative. He was with me through every syep of the way and kept me constantly up to date on everything tha was going on. He made the transaction easy and fun. He also helped me to find trasnporter to ship me the car to me which took that hassle out of my hands. I am used to evevything being a hassel when buying a car, this was the first time it went smoothly and was actually enjoyable and fun. Thank you for your excellent service! I will deffintely be back when its time for another car!

tomford

Sep 9, 2013

Great overall experience. Alex Whitmon is the best salesperson ever. There was nothing to dislike about the service i received, everything went very smoothly and in a professional manner. Very honest with me and no beating around the bush. I am very happy and will be back for a new Lexus when my lease is up!

irina1282

Aug 31, 2013

Excellent customer service! They always make us feel like family! We will always come back and wouldn't go anywhere else in south Florida! Lexus of PP rules!

rickgarcia2live

Aug 26, 2013

Very attentive, very focused top quality sales person, very accommodating! Loved the COSTCO program, as well as the USAA program offering, though it didn't compare with the COSTCO savings for us! Scott Mankin is an ideal sales person. He certainly gave the Lexus Of Pembroke Pines dealership a top name in our estimation. He did his homework., and when we arrived, he took good care of us and presented the product we said we were interested in...Then, with a great deal on the car,how could we say, "no?" So, we bought right then and there. We will deffintley plan on returning for our next car purchase.

brendababy

Aug 21, 2013

From the start to the end the entire process went very smoothly. Everyone that I came in contact with was very pleasant and nice to me. Otany was just awesome and a great car salesman to deal with. I really felt like he did everything he could possibly do to get me the best deal possible. I will definitly be coming back to work with him in the future. The dealer is nice as well very clean and modern looking. It was a little far from my house but really worth the time.

gabbymorgan882013

Aug 17, 2013

The dealership is beautiful and comfortabe, and the employees go out of their way to be of service. Mr Richard Monivis was wonderful and passionate about the car I was intersted in. I went in just for a test drive, but he made it easy for me to sign up for a lease.

natalieromero1981

Jun 24, 2013

I had a great time when I came to purchase my vehicle here. The friendliness and the easy going way of getting the deal done. It was faster than anticipated and we are extremely happy with our new car. Michele Alter was great and her knowledge of the car and willingness to help and make sure we were happy and got what we wanted was amazing. Bu far the best salesman we have dealt with. I would deffinitly be coming back to Lexus of Pembroke Pines for my next car.

j33179

Mar 19, 2013

I truly was thinking about the Lexus IS 350, but wasn't planning on actually driving out in one. I had actually been to the North Miami Lexus, where 2 weeks earlier-I was treated rudely-upon asking for a simple brochure for that car. The man there was quite offputting and had an air of grandeur that truly doesn't fit him, nor is inviting to any potential client. He along with that 'air' mentioned with such attitude, that 'Lexus' is going green, and that they didn't have any brochures nor would give any out. I then mentioned (in a nice way, as I was quite surprised and felt embarrassed) but other great cars, like Audi and Mercedes Benz, give out brochures, and his response was like, well those car's aren't quality-this is Lexus. Interesting, the reason why I purchased my first Audi in 2007 at the Collection was because of a similar experience at another Lexus in Kendall. I've owned those cars and their quality is just as excellent as a Lexus. Online I made sure to request 'Lexus of Pembroke Pines' only-and they contacted me and that was when my conversation with Patrick Hew started. He rocks and is very down to earth and approachable as is their entire staff. I've purchased my first Lexus IS 350 and to say I love it is an understatement. In all honesty, I didn't need to be sold on the product as I've always loved the IS, but I would never recommend anyone to the North Miami location, and I live 2 miles from there. I'd drive to the Pembroke Pines Lexus and further if need be due to my experience at North Miami. Additionally, I don't buy the man's story at the North Miami location that they didn't have any brochures.....for those taking the time to read this, just go to the Lexus at Pembroke Pines, they have plenty of them there and they won't treat you like trash...

afamilia80

Mar 4, 2013

I am new to South Florida, and my wife and I were in market for a vehicle. I did my research on the internet and found a pre-owned off lease 2011 Honda Pilot EX-L at this Lexus dealership. We decide to go on a early saturday morning and we were met by Alexander Mulan outside. He treated us extremely well, considering we were with our three year old toddler. We test the drove the vehicle and we in and made an offer. We were never pressured and were comfortable with the purchase process. I would strongly recommend anyone looking for a vehicle in South Florida to consider going to Lexus of Pembroke Pines. A.FAMILIA

Gen414

Feb 1, 2013

My visit to Lexus of Pembroke Pines was a very pleasant experience, I had the pleasure to meet Sean Kamal, who is a great people person. He is very dedicated to his clients and his job. I will surely say that he is very valuable to the company and I will definitely recommend him to friends and family. He truly is the Lexus experience. He is very polite and cordial. He's a great asset to the company. Thank you

mrkman

Jan 27, 2013

I made an initial inquiry about a 2013 pre-owned Lexus and received a response from Michele Alter. I thanked her and then received daily e-mails from persons of differing titles at the dealership. I told her we were too far apart on price and chose not to waste her time with further communication. She encouraged me to "make an offer," which I did, and it took her two days to respond with a rejection. Time went on, me still receiveing regular e-mails, so I decided to increase my offer. This time I inteded to use the $500 coupon offered on their website, and she confirmed that I could. Then I asked her about the "Lexus Certification" that was displayed and described on their website, "Cars.com," and "Autotrader," which has a value above $1,000. She denied it was certified, despite the evidence.I made my second improved offer, and again she rejected it with no counteroffer, but she encouraged me to improve my offer. I improved my third offer to within 5% of the total price including the $699 processng fee. Again, she rejected it stating that if I offered full asking price plus the $699 processing fee, she would present it to the sales manager for his decision- no certainty.Could one describe Michelle's conduct as: deceptive, disingenuous, dishonest, deceitful, misleading?Had she been forthright and honest from the first communication, stated the price nor the $699 processsing fee were negotable, it would have been the honorable manner to conduct business. At that point, I was finished with this type of conduct, left a courtesy VM for the general manger, but never receved a response. Several days later I received a message from the consumer relations department; I responded, but did not receve a response from them.Without honesty, there is no trust, without trust, there is no deal.LAST WORD, I bought the same model 2013 Lexus with a $2,430 higher MSRP for $672 less cash; my total savings $3,102. I won.

ECalton9163

Oct 19, 2012

Great service as always! Everyone is attentive and helpful. They do great work here. I tell all my friends to go here for their next purchase.

steve.cavendish

Sep 11, 2012

This was by far one of the best car buying experiences that I have had. I received a more than fair price, excellent service, and a great vehicle. Both our salesman, Alex Whitmon, and the finance manager, Duane Massa, were fantastic. Both exhibited professionalism and were very knowledgeable in their respected areas.

athorlto

Aug 30, 2012

I received excellent customer service and great price. My salesperson was Yucel Genc who did an outstanding job in making this deal happen. I would certainly recommend Lexus of Pembroke Pines to friends/family.

khizrm

Aug 27, 2012

My experience has been great over the years.I have bought several cars and referred several customers.Everyone has been very satisfied.My overall experience has been quite satisfying.No pressure is placed on you.The sales staff is very informative and the overall atmosphere is comfortable.

Jessica561

Jun 26, 2012

This is by far the best car shopping experince I've had. Everyone was professional, answered all my questions, so I can honestly say that I am very happy with my purchase. I would definitly recommend Lexus of Pembroke Pines not only for the great service but for really taking the time to answer all my questions and help me make the best decision for my needs. Thank you!

Ivan2288

Jun 18, 2012

I was not satisfied with the sales services. I found that they were very unwilling to earn my business and negotiate price on a vehicle that was used while the same one brand new cost less.

GoldBuff

May 11, 2012

"*DO NOT BUY FROM THIS SELLER!!!* Paid ~$35k for Lexus described in eBay listing as "in excellent condition", but when I took for registration inspection turns out it needed almost ~$2k of mandatory mechanical repairs. Salesperson Mike Gagliardi and GM Wael Ghali of Lexus of Pembroke Pines refused to work something out. Over the years I've purchased 6 cars on eBay and these guys are by far the worst."

bswain44

May 6, 2012

Our salesman, Pedro Oslan was very professional in his sales presentation. Unlike most salesmen, Pedro actually went thru all the manuals that come with the car; he was al very thorough in explaining all the features of our new car. His mananger was also very helpful in helping us to be able to purchase our new lexus. I highly reccomend this dealership.

georgetse_usa

May 3, 2012

I have purchased 2013 LX570 in March and I still did not received my permanent plate and registration. It's usually takes 4 weeks but now almost a month and half. Sales person were very friendly and respond all my emails. I am here not to complain about salesperson, I just want the management office needs to improve their service.

thomas lamberson

Apr 9, 2012

Working with the service department is a always good as we get the service that we need and not charged for items we don't.

D.Gallardo

Mar 24, 2012

I have been a loyal customer of LEXUS for many years and I have dealt several times with Frank P. Marsalla, not only for me but my relatives and referrals. Dealing with him is a real pleasure. I definitively recommend him and the dealership he works. We myself and my wife are also very pleased with the Service Dept.; their work is outstanding.

JorgeMorin

Mar 22, 2012

This dealership, and the Craig Zinn Automotive group engages in Bait and swithch internet advertising. They promised a 2010 IS 250 at $22991. and later claimed the vehicles price was an error. Two days later I checked the internet again and the same add was still there. BUYER BEWARE!!!!!!!

dwc1278

Mar 19, 2012

Genuine great guy and dealership. He treated me like family! Would recommend him to all my friends and family. It's rare to trust a dealership/dealer, but I genuinely did/do!

rosiek56

Mar 18, 2012

I was greeted in a friendly and accepting manner. Even though I told Tino that my credit rating was not the best, he was very supportive and went over and above my usual experience of service to try to help me and provide exceptional service.I am very satisfied with the used car purchase he arranged for me and the support staff from financing was also awesome. What team work and follow-up!!I would highly recommend Lexus of Pembroke Pines to anyone buying a car and certainly would not go anywhere else to purchase another car. There was no rush, no pressure and a genuine concern and respect of my time.Kudos to the staff!!Rosemarie Kimelman, R.D; L.D/N.

albert3011

Mar 14, 2012

I would recommend this dealership to anyone that wants to purchase a preowned car. My salesman Mr. Michael Gagliardi treated me & my wife with the upmost respect & did not treat us as potential buyers but like friends, gave us alot information about the cars we were interested in. We would like to extend our gratitude and appreciation to Mr.Gagliardi & the staff at Lexus of Pembroke Pines. We definitely would visit again and recommend to our friends and family.

c.jargiello

Mar 13, 2012

Always prompt with appts and giving a loaner - very important. Prices are a little high, but happy with the service always. This is my second Lexus here and always get service here. Had some problems with previous service consultants, but Steve has been great!Cashiers not always the friendliest.

calabar55

Mar 12, 2012

My experience has been great over the years.I have bought several cars and referred several customers.Everyone has been very satisfied.My overall experience has been quite satisfying.No pressure is placed on you.The sales staff is very informative and the overall atmosphere is comfortable.

Jorge Juarez

Mar 12, 2012

I was receomended to Lexus of Pembroke Pines by a good friend whose experience was great and very successful. I purchased my first Lexus form a dealer down south and my personal experience this time around was SECOND TO NONE...I realized that by being a huge dealer you miss out on the most important thing and that is " the customer ". From the minute I entered the dealer I was treated like family and that made me feel confortable and ready to do business. I drove out with a new 2013 GS 350 Sport and I have no regreats.. I have spoken to all of my friends who are in the proccess of trading in their current vehicle and I have told them that Lexus of Pembroke Pines needs to be a priority on their list. I would like to thank Ray Hernandez ( sales ) Gary Sigal ( Business Manager ) and Alfred Utset ( Gm ) and the rest of their staff for their out standing customer service.Jorge A. Juarez

leonm17

Mar 12, 2012

I have always taken my New 2011 Lexus CT200h in for service at the dealership where I bought I John is my personal service advisor. And I love that man. The service is great he is really in tune to my needs as far time and efficancy. He even know what like to do while I wait in my car. I am in and out quickly. The service is great and very timely.

mivirelles

Mar 12, 2012

I Purchased a 2009 ES 350 Lexus form Lexus of Pembroke Pines. I had a great experience. The sales rep,Nelson, was extremely helpful and attentive throughout the whole process of my car purchase. I couldn't have asked for a better experience! Made the whole experience as painless as possible. Michelle

Joybebe

Mar 10, 2012

Steve in pembroke pines service has been so helpful. He took extra care for my servicing appointment and he gave me estimates that I requested. I give him and the entire staff and A ++.

Kchina69

Mar 10, 2012

What can I say that hasn't already been mentioned... I have been in the Lexus family now for a few years. I am currently driving my 4th Lexus a 2011 ISF and already thinking of switching it to the New GS. I purchased my first 2 at a different location and I can't tell you what a HUGE difference the folks at PPines are from the first. A bear hug goes out to Carlos the Sales mgr, Richard lead sales & Steve in Service...guys your are TOP NOTCH! Karen Arteaga

Paito

Mar 10, 2012

The buying experience was smooth. The sales rep. Tara V. and Robert Vallejo in financing were very proffessional. The way treated at the dealership is second to none. This is my second Lexus purchase at this dealership.

RINK

Mar 10, 2012

BEST SERVICE I'VE EVER RECEIVED. BOUGHT MY LAST TWO CARS FROM TOM. HIS CARING AND FOLLOW-UP IS SECOND TO NONE. TOM HELP ME WHEN I HAD A MINOR ACCIDENT WITH MY NEW CAR AND SAVED ME A GREAT DEAL OF TIME,MONEY,AND AGGRAVATION.

DeniseBalais

Mar 9, 2012

The quality of service and friendliness that I received from the sales woman to the finance specialist was wonderful. I will definitely recommend this dealership to anyone who is interested in buying or leasing a Lexus!

djantsa

Mar 9, 2012

My first visit to this dealership I had the pleasure of dealing with Frank Marcelas. His expertise and patience assisted me in the purchase of my first Lexus. I subsequently took the car in for service and was assisted by Jaime Garcia. Jaime has since been my contact person if I had questions concerning my vehicle. Valentin from Dent Wizard assisted me in fixing dents.This is the dealership of choice for me.

huangqtang

Mar 9, 2012

Very professional service, sales employees know what they need to know about the vehicle they're selling and are very professional in the negotiating process. Managers and financial services made purchasing a vehicle a breeze, highly recommended!

mariopk

Mar 9, 2012

Richard and Yanni are very well informed about the cars they sell. They also seem to really care about their customers. We have now purchased 5 Lexus cars from this leadership, and the experience this time was the best. Last but not least, the car service department does very good work and it's a pleasure dealing with John and Steve.

mrmendez

Mar 9, 2012

I purchased an SUV for my wife and she loves it. The Service when I take it in for work is Excellent. Don't mind paying the price.

rcottet

Mar 9, 2012

We have bought 9 Lexus's from this dealer and have had excellent service. We just prchased our last 2 cars in February and received the same excellent service.

sabinelf

Mar 9, 2012

The service was fast and efficient the fastest I have had at the Lexus dealer all year. I was able to get my car serviced and washed within a hour on a day that I really did not have much time to spare. This was just GREAT service and I am looking forward to my next visit if it goes just as well.

shabrowne

Mar 9, 2012

The place is very clean and presentable..and people are courteous and friendly I love ther service very profesional people there are so helpful and knowledgeble..overall service is great.

Shavonni-Shanise

Mar 9, 2012

I recommend this dealership to my friends and family. The service is good. I like going in the morning for service because Iof the complimentary breakfast and the atmosphere of the comfortable sofa chair where I get to watch a BIG screen TV.

wvega

Mar 9, 2012

Overall Lexus of Pembroke Pines is a friendly, hi-class dealership with honest concern for customer satisfaction. Their service department has always gone above and beyond their call of duty to ensure my experience was alway a positive one. I have been doing business with Lexus of Pembroke Pines for 6 years now and in my second Lexus mostly because of my post sale experience. My service consultant Claudio Zullo is and has been my go-to person since the first day I decided to own a Lexus and boy has he made it an outstanding experince.

algavin1227

Mar 8, 2012

Had a great experience at the dealership. Very customer friendly and gave me a great deal. I did a trade in lease from honda for a lexus and they gave me a good price and great deal.

Bill321

Mar 8, 2012

Both Jeremy R. and Richard M. were professional and took their time, without pressure, which eventually led me to purchase of the vehicle. Thank you for making the purchase easy.

dlee2782

Mar 8, 2012

Our experince was fantastic! Mishka and the rest of the sales team bent over backwards to make sure that we got everything we wanted. This was the best car buying experience weve ever had.

Kimbj33

Mar 8, 2012

Forever Fangirl!! I have been a customer since June of 2005 and keep going back for more. I have brought 3 Lexus over the last 10 yrs. from here. Not only is the staff great down to them just offering you a nice expresso or pastry. My last experience over 6 months ago was the best with the help of Miska my sales lady,They financed me at what I could afford. Service Dept. is also a gem that i would recommend even if you didn't buy your Lexus from here.

kt8anderson

Mar 8, 2012

When ever going to get service done on my car I am always promptly greeted. Jaime always is friendly and very efficient. He treats you like you are his best customer.I appreciate the way the entire staff treats me.

mag1mar

Mar 8, 2012

After having purchased a new Lexxus here I cannot imagine ever purchasing another auto from another dealer... My next new auto will come from here...

marcosgj

Mar 8, 2012

Great Experience with Irv, I stoped there at 10:00 AM and drove out by noon with my new RX350. Irv made this possible telling me what we can and we can't inmediately. No back and forth, no waiting longer periods, everything was smooth and fast. I will highly recommend Lexus of Pembroke Pines.

Melvyn Rachleff

Mar 8, 2012

We recently leased our 2nd RX350.Irv Smith has taken incredible care of us.He literally made "it happen? for us lease our 2012.He's polite,tenacious & a great salesman.Always makes us feel comfortable. My wife & I would recommend him to anybody we know if their shopping for Lexus. JohnSteiger is our service writer.He's wonderful! Always makes sure. Reverything is perfect. It's a credit to the dealership to have 2 such great employees.

Mr. RX3502009

Mar 8, 2012

They should rename this place dream makers of pembroke pines. Stan Naidus and company made my dreams come true when I purchased my CPO 2009 RX 350, I was so apprehensive and scared to make this purchase as this was my very first car purchase. They made the process so easy and fast that I am already planning my next purchase from Lexus Dream makers of pembroke pines! Thank you for all the hard work! And the complimentary car washes that are included with the purchase of all Lexus cars.

nmetz

Mar 8, 2012

Steve in service is awesome. I tried other Lexus dealerships for service but the experience was poor. This is the only place I will go to service our cars. Efficient, prompt and courteous.

patephensart

Mar 8, 2012

My overall rating for Lexus of Pembroke Pines is good because I like the personal touch and attentiveness. I feel like "family" when I'm at Lexus of Pembroke Pines. I appreciate the fact that if I prefer to wait for my service to be completed, there is a work room where I can sit comfortably and complete my personal work.

Spunky1222

Mar 8, 2012

Always quick, efficient and friendly! Never have a problem getting a loaner car. The work is always done correctly the first time and my car is always nice and clean when I pick it up!

cjdrayton

Feb 16, 2012

I had a wonderful experience with my service rep. Steve Lasker and the mechanic that worked on my car. They both took the time to listen to my concerns and repair it perfectly and timely.I am very impressed with both of them and I look forward to doing business with them in the future.

jamevay

Jan 18, 2012

Friendly and courteous service. I purchased a used toyota sienna. I they were willing to sell it for a reasonable price.. I had a very good experience with this dealer

amedina1

Jan 5, 2012

I have been visiting the Lexus Pembroke Pines Dealership since 2007. Every experience has been "top notch" customer service! Steve Lasker is always very accomadating and always provides 100% customer satisfaction. I consider Steve like family. He is very professional and has a great personality. Steve gives me the best prices and just such a pleasure to work with! I always look forward to bringing my car in because I enjoy working with Steve. I trust him and will always refer everyone to him.

corinneher

Jan 2, 2012

the best prices by far for service...with everything else being 'great'. what else could you ask for?? it is worth the trip for the money.

#1teacher

Dec 28, 2011

I was listening to their Radio show one weekend afternoon and called in with a question about a GS350 in regards to price and getting the best deal. I don't have time to be be around the bush... They gave me a ballpark figure and referred me to someone in their sales department. 3 weeks later they found the model, color and mileage I was looking for at a great price including the extended warranty. Their financing department gave me a great interest rate (beat my credit union) and I have great credit!!! I love my GS and so does everyone else =). Great sales dept, Great financing department, great service from top to bottom , and no pressure tactics like some of the other dealerships we've all been too at some point or another....They've made me a customer....

tonycaysido

Dec 23, 2011

the place is nice and presentable..and people are courteous and friendly..service is great..people there are so helpful and knowledgeble..overall service is great

adam gruman

Dec 21, 2011

I first went to JM Lexus and I found the dealership very nice appearence and amenities. But the sales person and Manager were a typical sales experience. The biggest turnoff was the low ball price for my Trade-in. After going to a Blue Book website I realized they were going to give me a third of my trade in value.Lexus of Pembroke Pines has a much more intimate staff. The facility is not as nice as JM Lexus but the bottom line is they priced the new car $3K lower than JM Lexus and they gave me a fair price for my trade in. I calculated my savings at $5K. The JM Salesman had called me not knowing I purchased from the other dealership. He asked me why I did not give him a chance to match the price. I find that amusing that he expects me to shop around and then give him my business. The proper thing would be for him to give me the best possible price he can. That is what Lexus of Pembroke Pines did and that is why they are the better dealership.

BMulkey

Dec 21, 2011

Always friendly and goes the extra mile to accommodate me. A follow up call is always forthcoming with Jaime asking if he had helped me successfully, if the work was done to my satisfaction,etc. I always feel as if I am valued as a customer even though I do not have the big bucks.

simonereese

Dec 21, 2011

I purchased my lease in September 2010 and I am very pleased with my vehicle. I visit Lexus of Pembroke Pines frequently for my routine oil changes & other engine maintence vanities. Steve is my service consultant and every time I interact with him is a pleasure. Steve is very friendly and pays close attention to detail in regards to Kat, my vehicle. He over extends himself to make certain that I am pleased overall. Likewise, Irv Smith is absolutely phenomenal in respects to his customer service. Although, I purchased my vehicle a little over a year ago, Irv is always as friendly and avaliable to assist me. My experiences at Lexus of Pembroke Pines have been brilliant and I look forward to re-leasing with this dealership. God bless!

BDaise

Dec 20, 2011

I have taken my car to Lexus of Pembroke for scheduled maintenance since I purchased it. Everyone is always nice and inviting. I often bring my toddler with me when my car is being serviced so you can only imagine the importance of time. ? My service provider has always taken very good care of me and my car. The last time I came in the service provider I usually see was not there. Instead Thomas greeted me with a smile and handled all of my service needs. We even chatted about couponing and how much his wife saves for him and his little boy! I left with a big smile and big savings feeling very satisfied.

zabajo47

Dec 20, 2011

I left JM Lxus because there advertizing about lowest Prices was wrong. After 6 years with them leasing, my new salsman left me high & dry with a lease amount that was almost $100.00 more than Lexus of pembroke.

cello1949

Dec 19, 2011

Richard created one of the best purchasing experiences I have had (for any type of product or service). He is friendly, reliable, honest and caring. Richard was clear with his communication and always followed up on a timelty basis. You got the sense that he really cared that you had a good experience with both the Lexus that I bought and anything that came up down the road

JNBRADFORD

Dec 19, 2011

The people I dealt with were most informative, helpful and knowledgeable. They made my wife and I feel right at home. I had only visited the dealership to "look" and based upon the treatment wound up buying a 460LXL. I will be back.

Lajokell

Dec 19, 2011

Friendly, confortable service experience. Professional quality service performed in a timely fashion. Scheduling service was easy and convenient. Only necessary service is performed and the complimentary car wash is a nice touch. I drivfe from Ocala to have my service performed at Lexus of Pembroke Pines. My present RX350 is the second Lexus I've purchaased at this dealership. I'm a very satisfied customer.

PemLexus

Dec 19, 2011

Ever since I bought my Lexus at this dealership many years ago, I have had nothing but outstanding service! Steve always makes me feel like family and I feel confident that my car is in good hands with Lexus of Pembroke Pines! Thank you Steve and Lourdes for a Great job in service and committment!!!!

crbnoles

Dec 18, 2011

Service was accommodating and very quick. Love this dealer. Excellent service. I have been using this dealership for over 8 years and would not choose any other. It is the best!

Marta Abril

Dec 18, 2011

All Staf they were great! my advisor Lizette she is excellent. I will highlyrecomend Lexus to all my family and friends.They call and let me know step by step what the type of work they were doingwith my car. Thanks!

pes719

Dec 18, 2011

In less than 1 hour, I was out of there. Great service all around. They even had lunch for the customers at no charge. What dealer does that, NO ONE!!!

bebedote

Dec 17, 2011

We were treated with respect,honesty, and consideration. All of the employees bent over backward to insure that our experience was satisfying. The sales staff are thorough and knowledgeable about their product, which was impressive. We walked away feeling very happy that we took our business to Lexus of Pembroke Pines. I love my car!! The follow-up was amazing as the staff made sure that I was satisfied with my purchase, and were there to answer any and all questions. We would definitely go to your dealership in the future for any future purchases.

bgal123

Dec 17, 2011

Excellent service and a free car wash with every service. One can also get a manicure while waiting for the service to be completed. I would go there again.

lexusdealer1001

Dec 17, 2011

I brought my car for service during the year and was always treated very courteously. Jaime and the staff I dealt with were very professional. Excellent customer service. I would definitely come back to the dealer and/or recommend it.

rboulger

Dec 17, 2011

great experience! never thought buying a car would be so easy and hassle free! Lexus of Pembroke Pines makes buying a new truly enjoyable. everyone should shop at here!

sinnyhhs

Dec 17, 2011

Lexus of Pembroke Pines has superior service and has always kept my car in great condition. The service at Lexus of Pembroke Pines along with the quality of the Lexus product have kept me a loyal Lexus customer since 1999.

Stacia007

Dec 17, 2011

This dealership makes me want to stay w/ Lexus. I have always had GREAT service. The staff is helpful and friendly. This is the kind of service I wish I had everywhere. I would and have recommended this dealership to all my friends and family.

ycportilla

Dec 17, 2011

We just got 2 cars.an RX350 and an IS350 Convertible..LOVE EM !!...making this a December to remember!!..I recommended my cousin too who also got an RX350..thanks for the excellent service Pines Team!! We'll be back and send our referrals to you !!

David1344

Dec 16, 2011

My car was in worst condition than when I turned it in. I am almost missing my 300$ sunglasses from my car when I gave it in it was in my glove and after I checked it wasn't there. The worst dealer I ever been to.

deanmccaskill

Dec 16, 2011

I have purchased three cars from Lexus of Pembroke of Pines, each from Jon Whitney. The process is enjoyable, low pressure and rewarding. I have recommended Lexus of Pembroke Pines to many friends and colleagues.

dickwebs

Dec 16, 2011

Impressed with very knowledgeable salesman-he even covered the leasing options and gave me some tips. Pricing was right on my target, and everything was ready when I arrived at the dealership to do the paperwork and take possession. I have recommended this Lexus dealer to a number of my freinds.

Justwright1

Dec 16, 2011

Sammy and John are both very friendly and go out of their way to make you a satisfied customer. They are professional, but warm and friendly at the same time. Any problem I have had they both have resolved satisfactorily. The rest of the staff has always been very accommodating and helpful as well

sylvangoldin

Dec 16, 2011

There was prompt attention to my request for service. In addition to adding the routine oil change he checked the tires and found several did not have sufficient tread. They gave me a loaner so I could carry on with my daily business until the car was ready at the expected time. A good experience

Veronica2011

Dec 16, 2011

I have had numerous great experiences with the service dept and now a positive purchase experience. This dealership is a long drive to get to from my home, but well worth the effort.

Aflutie1

Dec 15, 2011

I have been going to this dealership since I purchased my vehicle from them two years ago. I have have the highest quality of service every visit and never had to wait! The staff makes sure you car is always completed in a quick fashion and that you are fully satisfied. I would recommend this dealer to anyone! They are amazing and I will continue to go therefor service!

Ariane Zeidwerg

Dec 15, 2011

I was driving to south Florida when I developed a problem with my car. Your dealership was recommended to me from a friend who lives there and I made arrangements to bring my car in.I was treated with by a very friendly staff, wonderful service person and my car was returned to me in tip top shape within a couple of hours! Would use and recommend your dealership without any reservations. Kudos to you all!!

bbellani

Dec 15, 2011

This dealership beat out the supposedly #1 Lexus dealership in every category that matters: #1PRICE, #2CUSTOMER SERVICE, AND #3OVERALL BUYING EXPERIENCE! I'm forever loyal!

Beatriz55

Dec 15, 2011

I have always had a great experience taking my car to your dealership. Your employees is always, friendly, professional and timely. Plus I love having the convenience of a great loaner and not having to miss work or rent a car.My husband just took my Lexus to your dealership for the first time and he was so impressed that he wants to take his Passad, VW to you for service!Keep up the great job!Beatriz Fernandez/Diaz

bigirishfan

Dec 15, 2011

We have many dealerships we can go to but this one is the only one we would ever consider! The service is GREAT and the customer service is simply OUTSTANDING!

david hendel

Dec 15, 2011

i went to lexus of pembroke pines for a car wash and a manicure (both complimentary) and drove out with a new lexus...fantastic place to do business...

djantsa

Dec 15, 2011

Leased my first car through Frank Marcelas. Frank has always been courteous and helpful. Brought my vehicle in for it's first service and Jaime Garcia was very accomodating and courteous in the service offered. I will recommend them to anyone, on any day and at anytime.

eugeniamorris

Dec 15, 2011

Frank Marsala has helped me select my last three cars (the first one in 2004). He is a very cool, easygoing individual who makes me feel that I am getting the best deal in the world. Buying a car with him is a real pleasure.On the service side, Steve Lasker is also pleasant and efficient. I have never been disappointed by him. Actually I am so happy with the Lexus experience at Lexus of Pembroke Pines, that I have recommended it to many of my friends.

H Robkin

Dec 15, 2011

I have leased 4 different cars from Lexus of Pembroke Pines and have always felt I was treated fairly and with respect. I am bringing my newest Lexus there for service because I know it will be done right and on time. Everyone has been very friendly from the salesman to the financial expert and the manager. The service personel are also very accomodating. I like coming to Lexus of Pembroke Pines.

Jhackett78

Dec 15, 2011

This is the second vehicle I have purchased from Sammy. He has always been very helpful, knowledgable on the vehicle and always aims to get you the best price possible. Sammy has offered exceptional customer service as he always ensures that the other individuals I have to work with, are also going to deliver exceptional service. This includes the finance and service representatives hat I have encountered. The employees who meet me when I drop off my vehicle for service, are also very helpful and pleasant. They work to get me in to see my service rep promptly. Everyone who I have encountered are always very pleasant as well. I really cannot complain with the service I have received. I did encounter one or two ndividuals who may not have delivered top service, however, Sammy has allowed me to not even dwell on that, as his positive attitude and helpful nature has always left great thoughts and experiences with me. As for the price, who would not want to pay less, and be in less debt? While the price I paid was not bad, it could have been a little better.

Jonarican

Dec 15, 2011

The service crew was great. Service is a prime factor in returning customers. A poor service experience can and has swayed my decision on purchasing certain items.I can honestly tell you that the service department took extra care of me and there is no doubt in my mind that I will return to this dealership for my next Lexus.

luisguardia

Dec 15, 2011

the service is greate,coustmer service good,the agent frienly, the time waiting for the servie some times is too long, people in general nice

mag1mar

Dec 15, 2011

The service department is great. John Stiegel is EXCELLENT, extremely friendly, you just can't get better customer service, the guy is on top of Lexxus Service. He ahs always delivered when asked.

maida midei

Dec 15, 2011

I have been a customer at this dealer for about eight years, the service and quality of work has always been excellent. My service advisor, Steve Lasker, goes out of his way to make sure that I get all the maintenance requiered on my vehicle at the best price without unnecessary extras. I am very satisfied, my husband and my 70 year old mother are also customers. We got used to such VIP treatment, we would not even consider going else where. The new addition of manicure services last year while you wait was a brilliant and practical idea. Congratulations Lexus of Penbroke Pines for your outstanding business practices.

malma2012

Dec 15, 2011

Partenering with this Dealer was a great decison I made two years ago when I purchased my first Lexus. Besides being a great car, my experience with the dealership has been a great one. They are friendly from the moment I drive in all the way to the moment I pick up my car. THey are always ready to help me and accommodate my needs. Furthermore I love all their perks ... free car wash and free manicures ... I am the envy of my friends ... getting a great manicure while waiting for my car is unparalleled. I also can conduct my work from their very comfortable waiting area. I know my next car will be purchased there as well.

marnett44

Dec 15, 2011

I had a IS 250 for the past 4 years and have received nothing short of great service on the vehicle during this time. Recently I traded in on a ES 350, which I found to be a really great car. Gary and Richard went way above the "call of duty" to make the sale and transaction a great expierence. I did not feel like I was so much buying a car, but hanging out with friends, I just left in a new car. My wife commented that she thinks the next time I am there with the ES 350, I will probably come home with the LS 460. She may be correct.

Mayerli

Dec 15, 2011

This dealer has been like a family to us. We have leased 5 cars in the past years and each and everyone have been only but courteous and kind to us. About 3 months ago my sisters best friend leased a vehicle and Frank Guerrero was so pleasant and made her first time to lease a vehicle as easy and relaxed as possible for her. Thank you Lexus of Pembroke Pines for taking care of us and for being honest always. Happy Holidays!!The Pinales, Gomez and Rodriguez Family.

mercywalden

Dec 15, 2011

I purchased my new Lexus a year ago, it was a great experience. I have taken the car in for scheduled maintenance about 5 times. Everytime I have been there the service staff is very friendly and helpful. They have had the courtesy car ready for me without having to wait for it. Jaime is very professional and polite and always keeps me informed of when the car will be ready for pick up.I will recommend this dealership to friends and will purchase my next Lexus from them.

MRSHOWARD

Dec 15, 2011

JAIME IS EXCELLENT HONORS ALL REQUEST AND DELIVERS VEHICLE AS REQUESTED IN A TIMELY MANNER. VERY PROFESSIONAL AND PERSONABLE. GREAT SERVICEMAN RESOURCEFUL FULL OF NOWLEDGE AND EXPERIENCE.

omaroscuro

Dec 15, 2011

The service department is great. John Stiegel is EXCELLENT, extremely friendly, you just can't get better customer service, the guy is on top of his game. the body shop is a completely different story.. bad service, they'll put aftermarket parts in your car, etc. horrible experience.

pamdiaz

Dec 15, 2011

Lexus at Pembroke Pines went over and beyond to ensure that I was happy with my new car purchase. I received a tremendous deal by the General Manager and the Director of Sales personally spent hours showing me all the features of my new Lexus SUV. I am completely satisfied with my purchase and the service that I received.

Pinkmely

Dec 15, 2011

This past week I purchased my forth Lexus from Lexus at Pembroke Pines. I have always had a pleasant experience with no pressure sales tactics and friendly detailed service. I will continue to stay loyal and refer many other customers to my sales rep Jeremy, since he is so wonderful. He understands the needs of each of his clients and will try to go up and above it.

raybonilla

Dec 15, 2011

Excellent service from start to finish! Very little waiting and your loaner car is always ready for you to continue you day's activities. A pleasure doing business with Lexus of Pembroke Pines.

revahurtes

Dec 15, 2011

One of the reasons that my husband and I purchase from this Lexus dealer is because of the service department, which is excellent. I also like the fact that they have an area where I can work on my laptop computer and be connected to the internet.

Rharmelin

Dec 15, 2011

Buying a car, and especially dealing with Richard, was a wonderful experience. He went above and beyond to find the exact car I wanted. I love my car and will DEFINITELY buy my next car from Richard.

shannan8

Dec 15, 2011

My car was not done in time and I was able to take a loaner for the next day and I thought that was awesome. Everyone was nice and helpful.

SherryShadow

Dec 15, 2011

I can't image getting more excellent and dedicated service anywhere (even for a Lexus dealership where excellence is normal). The team of sales and service people were outstanding! I purchased a used Lexus from Pembroke (even though I live in the Tampa Bay Area), first because the car listed was originally purchased and serviced by Pembroke until it was traded in for a new model. Now I know why the original owner purchased from Pembroke both times. The service was incredible. The sales team (Alfred and David) agreed to service this vehicle before hand-off -and did a phenomenal job. I can't thank them enough. I LOVE my LEXUS!

srm105

Dec 15, 2011

This is at least the eigth time that we have leased a car from this dealership and this was the best experience yet!! Which is saying alot, since all of them have been fantastic. They make it a pleasure to buy a car. The sales staff is always friendly and helpful. My salesman is my lifeline and I even have him on speed dial for all my questions, especially regarding bluetooth hookup and my iphone! The ease of schedualing & the timeliness of their work makes the service department a pleasure to deal with. Lastly, we find their prices to be fair, reasonable and very competative.

srsingam

Dec 15, 2011

This dealership environment is very friendly. No pressure sales. Will do every thing possible to keep customer happy! The pricing is very reasonable. Sales people will followup promptly to answer any questions you have.

steven624

Dec 15, 2011

I bought my car at this dealership and was very happy with deal that was made. 6 years later I am still driving that Lexus and have had ALL of the service work completed with John Stiegel in the service dept. I have know John since the 70's when he was at Toyota of Hollywood and I bought my Supra. John Always goes out of his way to be professional and solve any service issue i have. I would not buy another Lexus anywhere else.

tower42

Dec 15, 2011

I have been taking my cars into Lexus of Pembroke Pines for 6 years now. John Stiegel has always taken care of my cars and he is always straight with me on service and worked with me to get my car in tip top shape when needed. The next car I buy is more then likely going to be a Lexus or Toyota just so that I can continue to have John as my service rep, that's how much I trust him with my cars. The facilities itself are great, the attendants are friendly and very helpful. Id give Lexus of Pembroke Pines a 6 if I could.

woodyher

Dec 15, 2011

I have obtained 7 or 8 cars from this dealership, traveling past two other Lexus dealers, and intend to continue doing so, They are friendly, provide excellent service and appear to treat each customer with dignity,honesty and respect. Everyone, especially Steve Lasker in service, goes the extra mile to satisfy customers.

BCuff

Dec 7, 2011

I purchased a used suv from this dealership,I went to drive off the lot and the truck did not run. Took them almost two weeks to fix my truck. Joe the service manager is great, Johnson my salesman was good. Will the general manager is a rude, ignorant......he basically told me I beat their dealership up with complaining about the fact that the suv I bought did not run. He then proceeded to tell me I should be grateful they fixed the problem ( which by the way they created when they powerwashed my trucks engine). Will the GM had me crying and beside myself, then when I was rude back threaten to call the cops on me. So here I was trying to get the suv that I had already payed for and Will was being a giant A$$ in front of my daughter!!!!I WILL NEVER BUY ANYTHING FROM THEM EVER AGAIN. I recommend you take your business elsewhere, do not come here because they dont give two sh*ts about anything other than getting your money! If by chance you have already purchased a car from here DONT EXPECT ***WILL** THE GENERAL MANAGER to help you in any way should you have a problem!!! All you will get from ***WILL** is a hard time!!! I am saddened by the fact that this dealership treats their customers in such a manner especially in front of their children!!!

flim

Oct 26, 2011

I agreed to buy and sent a $5,000 deposit to Pembroke Pines Lexus for a 2010 RX350 over the internet based on the vehicle add description, the description by the salesman and price and terms agreed upon by Yoni Edery. I had the salesman take his cell phone out to the car and put his hands on the car to verify the options I was looking for were on the car. I was assured the car had all the standard options including ventilated seats, adaptive headlights, rain-sensor wipers, NO navigation and slightly over 5,000 miles. After all was confirmed on a Tuesday, I bought tickets to fly from Dallas to Fort Lauderdale, Florida arriving Friday morning. My wife and I were going to make it a date weekend and see the south while driving back to Texas. After the sales and financial paperwork was complete it was time drive off in the car. As soon as I opened the driver door, I smelled a really bad, like urine , smell. I told the salesman that the car STUNK. He assured me that it was nothing to worry about and that the smell was the chemicals they used to "sanitize" all used cars. i took him at his professional word. As soon as I turned the car on, the A/C came on and a powder fresh smell almost immediately masked the smell. As long as the A/C was running the smell was masked. However in the heat and humidity of the south and Texas, the smell was nasty as soon as you opened the closed, baking car. On the way home I also encountered a rain shower and noticed the wipers did not auto on. The headlights also did not move at all. I took the car to my local Lexus dealer who said the car smelled like rotting fish and urine. He said he thought it had to be water danmage of some kind. we looked at the spare tire which is a low point on the car and sure enough, the jack and jack tools were rusted. The Monday we got home the salesman called and asked how the trip went. I told him the car smelled like hot urine, the wipers were not auto and the headlights did not move. He still thought the smell was chemical and would go soon. He then tried to teach me how to work the wipers and lights. He called back later after finding out some correct information about the model change in 2010 and said in fact he had made a mistake and th e auto-wipers and adaptive lights were only on Nav equiped cars. The nightmare begins and is way too long. The sold me another "new" car but failed to tell me the air bag system had been replaced. I cought the damage by checking the "new" car VIN at my local Lexus dealer. At this point, I told them not to ship any car to me and just give me all my money back and we just part. Not a chance. Texas was over 100 degrees all summer and I had to ride with the windows down. This BS went on from July 25th until October 10th when I received funds. In my opinion, if you read my and other reports, knowing lots of details are ommitted for time, and still do business with Pembroke Pines Lexus for any reason, you deserve what you get. Maybe you will get lucky. I have driven a Lexus since 1993 and have never experienced any dealership as poorly run as this place. Lexus should be ashamed to have their logo over this dealership. Go to JM Lexus. JM is exactly what you would expect from a real, quality Lexus dealership.

jeromef

Oct 20, 2011

Went in looking for an IS and pretty much had an SC 430 pushed on me, a car I really could not afford. Dishonest, pushy sales team that will do anything to get a car off the lot. An awful experience, cannot believe Lexus would even be associated with this dealership it really does not do much to help their reputation.

engage

Oct 6, 2011

I'm not a big 'review' guy but I did read these reviews before I bought my latest used car from Lexus of Pembroke Pines. I couldn't help but see a few negative reviews here, so I proceeded with caution for my purchase. My salesman, Ray Hernandez, was easy to deal with and treated me like a friend. Everyone I came into contact during my purchase was pleasant and friendly. The transaction went smoothly.I bought a used Lexus and consider it a great value. I've no idea if I got the cheapest price but I did get a very well maintained car in excellent condition. Mine has over 100k on it but you'd never know it from how it looks and drives.I did get the opportunity to see how well Lexus of Pembroke Pines and Ray Hernandez are willing to stand behind what they sell. I drove home the night I bought and my outside mirrors wouldn't adjust properly, moving very intermittently. Ray was glad to take care of the problem immediately even though I had no warranty included. I guess the only thing Lexus of Pembroke Pines could have improved on is the detailing performed on the car. The insides of the windows needed cleaning especially the rear one and some dirt on the carpet behind the seats.If they have what you want in a car, I wouldn't hesitate dealing with Lexus of Pembroke Pines and would recommend you look for Ray Hernandez.

MRI guy

Sep 20, 2011

Shady, misleading, and dishonorable. Horrible experience. They are cutthroat and will do anything to get a sale, even if it means doing things are are distasteful. Would not recommend buying a used car here. They are over priced, and are not willing to back up the cars they sell. Stay far far away from this business.

mal1013

Sep 2, 2011

We were shopping for a Lexus and visited this pembroke pines dealership from ft. lauderdale. It was not worth the drive, the dealer refused our trade and did not want to work with us. The next day we visited the Lexus dealer in coconut creek, and walked out with our first Lexus. The dealer from pembroke pines Lexus called us the next day to follow up with us; I GLADLY told him that we purchased our Lexus from JM Lexus, and he sounded alittle embarass!!!!

Vepicis19

Jul 29, 2011

Great Customer Service. Loved buying my new Lexus there! Would defenetly recommend! Everything was awesome from the begining till the end. Everybody was very knowledgeable and explained every step of the process to me and my husband! I'm really happy with the overall of my purchase

ygracia

Jul 26, 2011

YanelysBought many cars from this dealership for almost 15 years to many to keep track of. I have new and used vehicles. Never had any problems, always treated like family. I have referred friends and family no complaints. Will keep on buying cars from them, the process is painless. They even return my calls when they are on vacation if i have questions. I never feel rushed to buy a car like other dealers out there. The location is very convenient. I will never buy a car from anyone else. Yes there is a shortage of cars due to the Tsunami that devastated Japan. Dealership can not control mother nature people.

triniplaya23

Jul 21, 2011

the service i got from this dealer was good cant complain everything was done rite very kind polite excellent service i would recommend this dealer to someone. thank you

Jc1102

Jun 30, 2011

I guess that why this dealer has a 1.3 rating!!!!I called to get a quote on a 2011 Lexus RX and the only thing this gentleman can tell me is that he can't not give me a quote unless I visit the dealer!? I ask him why and the only answer he can give me is because there is a shortage of cars! I guess they really don't want the bussiness! I'll just have to go buy my new Lexus somewhere else!!! Thx!!! You just made my decision a little bit easier!!!

Lexus11

Apr 1, 2011

I was going to by a new RX350 for my wife to drive I told them that I wanted Tungsten Pearl/BLK they didnt have it so they were pushing me to try a Tungsten Pearl/Beige I then told them that I didn't want to buy unless it was what I want. My wife and I began to leave and as we were leaving they told me they had got the car ready and all I needed to do was sign some paper...... Hold up I already told them I didn't want this car. I also took my 2004 IS300 into service one year and was denied warranty for my radio for the CD getting jam and I paid for a new radio which was almost $1000 and I lost 4 good CDs and when I was there they back my car and broke a brake light and said I was like that when I came in.

Big Dan

Mar 2, 2011

Bought a used 2008 Dodge Nitro on 2/23/11. What an ordeal. 4 hours to complete the sale and then they only have one key for the car. Mind you these keys are a $160 from the dealer and 60 more to program it. I was told no problem the previous owner was bringing it in Saturday the 26th. As you can imagine I got screwed on this deal. Never buy from these Bufoons. LIE LIE LIE. Phone call after phone call and just a runaround. Broke my own rule of trust no one but it was late and I was tired.Raul will say anything to get the deal and Oliver the sales manager does nothing help. If they have your money YOU no longer exist to them.

Looking for an honest dealer

Feb 27, 2011

I just found out the car that Alfred Utset sold me that has a "5-year 50,000 mile warranty" is actually not warranteed at all. I am shocked that Lexus can allow this.Here is another problem I have with Pembroke Pines Lexus.After I had the car for just over a year, there was an area in the front where the paint started coming off. My local Lexus dealership told me the car had been worked on--that there were indications that the car had been damaged and repainted.Pembroke Pines Lexus never told me this, never admitted to this, and it did not show up on the CarFax. They would not honor the paint work that was necessary. The manager told me it was "over a year" and they weren't responsible. It took months, but I did get Lexus (the company) to make the dealer pay to have the car repainted.He also told me the car was "front wheel drive." It is not.The thing is, I want to buy a new Lexus now. I love the car, it's wonderful. I just don't trust the dealers.

Kaiserseal

Nov 12, 2010

Service department lies about car status, lies about denial of warranty claims, and lies about ordering parts. Not good people avoid!! Brought in a car with a dead battery, claimed $600 repair cost, because had to check out charging system. Took 6 months to order struts and trim. Tries to invalidate warranty to collect more cash. Worst dealer I have used, so much for the Lexus standard. BBB rating F, no surprise.

MMVINAS

Oct 28, 2010

AVIOD THEM. HORRIBLE SERVICE . THEY ARE SNAKES!! I FINANCED A CAR, I SIGNED A BILL OF SALE ALL THE PAPER WORK AND EVERYYTHING ! THEN 2 WEEKS LATER I RECIEVE A CALL AND ITS THE FINANCE DEPARTMENT TELLING ME THAT THEY HAVE TO INCREASE MY MONTHLY PAYMENTS ? ALSO THAT I HAVE TO GO BACK AND SIGN SOME PAPER WORK. I TRIED TALKING TO THE MANAGER ALFRED IN THE NEW-USED CARS DEPT. AND HE HAS A COMPLETE ADDITUDE. NEVER AGAIN , I WILL TELL ANYONE I ENCOUNTER TO AVOID THIS DEALERSHIP. SHAME ON CRAIG ZINN THE OWNER OF THIS HUGE ESTABLISHMENT HE SHOULD DO A LITTLE MORE TO AVOID THESE THINGS . SHAMEE.

riskit

Sep 3, 2010

OMG!The worste people to deal with in the used car world.They have attitudes like wanna be mobsters. They will sell you a car with finance then call you 3 weeks later to change the finance deal. STAY AWAY FROM THEM!Each person is more rude than the next. You'd be better off dealing in the street with them

sureshsangani

Apr 6, 2009

This review is for Lexus of pembroke pines in Florida. Mr. Omar who identified himself as a manager was rude and insulting. He did not like the price i offered which was based on the KBB private party value. He wanted higher than suggested retail price. Simply bad behavior. Then i told him in the case he does not want to talk to me any more, i will go and buy a brand new lexus at a price offered to me by his employee Miguel. He snatched some papers off of my hand and waled to the new car building and went to talk to someone there. At that point we decided not to go to the new car sales and just walked away.