Used Cars for Sale at Lexus of Wayzata in Wayzata, MN

oldporscheguy

Sep 2, 2016

In our dealings with Tim we found him to be a very cordial knowledgable salesperson who helped us in our decision to purchase another Lexus. If and when we are in the market for another vehicle we will certainly contact Tim. Bob and LuAnne Honkola

Lebor

Aug 23, 2016

Make sure you do your homework before you go there. They will under offer you for your trade in Making a customer feel stupid during the buying process. Not much of a discount or deal offered off The MSRP. Telling me to do my homework when I already had done mine. Salesperson should have done more questioning on his buyer to know who he was dealing with. Maybe they should know more about vehicles other than Lexus as to what the value is. Guess they didn't need the sale that day. Not likely to go back there.

Jon H

Aug 11, 2016

We had a hiccup to begin with but the dealership lived by their values and EXCEEDED my expectations. Thanks Robert, Eric B and Doug E.

Lynn

Aug 3, 2016

Gerald provides excellent personalized customer service! He made the car purchase easy for us, was always friendly , explained answers to our question in a professional manner and made the car delivery process very efficient.

willodson

Aug 3, 2016

Thank you for taking care of my wife issues today that she experienced on Tuesday!I appreciate your quick response to our service needs!!! We are happy!

Donna

Jul 31, 2016

Though I wasn't actively looking to buy a car right now, Lauren made the experience so pleasant, it was easy to keep moving forward! She was attentive to my needs and never pressured me to move faster than I was comfortable, My intent was a new car, but in the end Lauren found me a Certified Pre-Owned RX350 that met all my "ideal car" requirements and more! For the first time I have a car I love - and a new "friend!"

Bradley A Hoyt

Jul 2, 2016

Purchased a Lexus GX 470. Dashboard cracked (1.1 million Lexus/Toyota did in total) . Waiting 3 years for replacement. No solution offered other than "we are on back order. I would ride a bicycle before I would buy a Lexus.

LairdLarry

Jun 23, 2016

We have only good things to say about this dealership. We have worked only with Val Udermannsince our first ES back in 2003. We know he will listen to us and try his best to get us a good dealon a new vehicle. People who buy used vehicles out of warranty should know that they are exceptinga risk for any future mishaps---I would never buy a used vehicle that I could not check up on it'sservice records. Even an LS can be used on a drag strip and be abused ! If you don't or can't verifya car's history, be smart and buy that "peace-of-mind" extended warranty. Please don't expect anycar dealership to stand behind an older Lexus, unless they themselves are confident enough them-selves to Certify it. Just wanted to give a shout out to our good friend, Val Udermann, he is great!!

bob n

May 2, 2016

Enjoyed the sales person and the test drive---wouild have bought but we were $1,000 off in trade value. no fault of anyone we just could not agree on price---I bought Toyota Highlander

SoUnhappy!

Apr 20, 2016

I have a 2007 Lexus LS460 L that had an internal engine valve failure at 76000 miles. This dealer originally told me that it would be $15,000 to fix. I asked how this could happen?????? "It's just bad engine valve failure of valve number six. Maybe we can get a kit to fix it and it will only be about $6,800." After I said, "No way! The dealership submitted the claim to the regional office who also will not stand behind their product! What kind of car company would not stand behind a premium luxury car? They did offer to help commit insurance fraud by offering to sell us a warranty then wait a few months to see if it would be covered. Do not buy a Lexus - the quality is terrible anymore. More importantly DO NOT trust this dealer!!!!!!!

Happy Lexus Owner

Apr 19, 2016

Doug Evans is simply the best service advisor I have ever worked with. He has called me personally about recalls months before formal notice from Lexus Corp. Doug is knowledgeable and clear when explaining how my 2010 HS 250h will be serviced and he is never too busy to take calls. Doug is an asset to not just to this dealership but to the Lexus brand as well.

Lake Minnetonka Girl

Mar 22, 2016

One name and one name only "Ignacio Garrigos"!!! He's the best and I would never work with anyone else but him. With Ignacio, it's more than a business transaction. We've built a friendship over the years that goes far beyond the sticker price of a Lexus product. He gets me, he understands my lifestyle and my needs. The finance guys at Lexus of Wayzata go to bat for the customer! The maintenance service, care and follow up far exceed any dealership I've ever been with, and trust me, I've been with many!Keep up the stellar work guys! I'm a loyal customer not only because of the product, but because of the personal service I receive when I walk thru the front door of Lexus of Wayzata! The saying is true at Lexus of Wayzata -- "you get what you pay for!'Debra M. Pauli (4 time owner of the Lexus product line)Lake Minnetonka3/23/2016

Samuel Dorfman

Mar 22, 2016

Last week I took my baby in for a due oil change and at same time decided to let Celeste know that there is a bit of squealing when breaking. It took mechanic just a bit over an hour to diagnose a problem. I was offered a loaner and was out the door in next 15 minutes. My vehicle was ready the next day. Celeste was very professional and friendly.

ufaquarian

Mar 14, 2016

Saw 2 cars online at Lexus website which were available locally. Got prompt response from Mike, I asked for best price on both vehicles. Mike sent in detailed quote for 2013 RX350s but the price was north of $600/month! As a response to my comment , " The offer you gave me on a certified Lexus is much higher then what I can secure on a new Lexus lease!" I got "Would then consider a new Lexus RX350 lease."

ROAR

Feb 26, 2016

I bought my 2015 GS 350, with Zach's help.. Had to return to the dealership after a few weeks, to get the RX 350. I was very impressed with the service and effort he (Zach) put in during both transactions. It was a pleasure working with him. My wife and I will be back in the future.

rjkern1

Feb 16, 2016

Mr Katz,I would like to thank the following people who responded to my questions about the purchase of a 2013 GS350.Albert,Doug & Mike. One of the best experiences in customer service. They went above and beyond to help me with my questions. Thank you for taking the time today. Robert J Kern

shelly

Dec 29, 2015

We recently purchased our first certified Lexus from Nels Pierson and could not be happier with the experience! The car is wonderful, but Nels seemed to understand that this wasn't just a transaction for us. It was a big decision and he let us experience the Lexus quality at our own pace. He understood what we were looking for and was a true professional. Eric Baumann was tremendously helpful and patient in helping us understand how to use all the features of the car. We love the car and feel very confident in our choice with Lexus of Wayzata. Chuck and Shelly

drcolour

Dec 10, 2015

As a longtime customer, I only need to make a telephone call or e-mail and say what I want. If necessary the car can be waiting for me the next day. The whole process takes < 1 hour, is professional and provides me with exactly what I need. However, you can only do this when you have created a relationship based upon trust!drcolour

dgreen

Dec 4, 2015

Michael Shteyn made my car buying experience painless. He was very professional . I will for sure recommend this dealership to all my friends.Thanks David GreenArkansas

Vidumahe

Oct 10, 2015

Really impressed with the companionate care Gerald Franti showed during our visit. I have visited many sales representatives during the process of buying new car and no one stayed longer than the closing time to test drive and go through the details. I strongly recommend for new buyers to meet with Gerald Franti and you would know what I really mean.

Satisfied Customer

Sep 19, 2015

We recently purchased a used vehicle from Jon Stusse at Lexus of Wayzata and couldn't have asked for a more seamless, pleasant experience! Jon was with us from the beginning of the transaction all the way through the end to make sure that all of our needs were taken care of.I would definitely recommend him and Lexus to handle any of your car buying needs.Renee Bailey

Happy old guy

Sep 16, 2015

This is my second car buying experiance at Lexus of Wayzata. This time I am trying the lease option. Gerald Frantic tailored the lease on a ES 350 to meet my needs. I found Gerald to be very knowledgeable and professional. Chris Broin and Eric Bauman were helpful explaining all the new technology to this non-tech old time guy. Mark Pelant and Scott Hougland were also very helpful in finalizing the deal. I love the car and would recommend this dealership to everyone. See you in 3 years Gerald.

gfranti7007

Sep 14, 2015

Gerald, sorry it has been so long to send this review, I had great difficulty with the web/computer performance.Our buying experience was excellent!You are a real gentleman is so many ways, -verbal interaction with the customer was good, , -very positive and professional, -identified the customer needs and abilities, -presented the Lexus alternatives that met need, -sought help when needed. Thank you very much, Janice and David Browning

AWSX5

Sep 9, 2015

Worked with Jake Blomquist for purchase/lease of a new Lexus. Throughout the process he was fantastic at making the deal happen. He outlined many different finance options and you knew where every dollar was coming from and going. He was extremely responsive and made the deal happen in a timely manner. There was never a time where I felt Lexus of Wayzata was being dishonest, not forthcoming about issues, or trying to get more money out of the deal. My experience at Lexus of Wayzata is different than at other luxury dealerships in the twin cities where I felt my best interests and financial well being were not their priority. Everyone at Lexus seemed honest and down to earth, versus my experiences at other dealerships where they acted like they were doing me a favor. Overall I would highly recommend Jake Blomquist and Lexus of Wayzata.

HeidisRX350

Jul 24, 2015

You can spend a lot of your time running around shopping cars all around town. Or.. you can deal with Dave Skeens at Lexus Wayzata and save yourself both time and money. This guy is wonderful to deal with!! Every little detail he seems to know. He is honest, trustworthy and a pros pro. The dealership is beautiful and has a great reputation for taking care of their customers.I am sure all the salespeople are good at Lexus of Wayzata. I will assure you there are NONE better than Dave Skeens.

jbosch

Jul 9, 2015

I was pointed to this dealership via a referral, specifically, I was referred to Greg Loop. He took an educational approach as it was my first time shopping for a Lexus. He helped me become familiar with their lineup and how they compared to other luxury brands. Test drive was awesome, outlined the features very well, and ultimately left me feeling as though it was my decision to make. I'd highly recommend Greg to any family/friends.

Larry

Jul 8, 2015

I live in Chicago now after living in Minneapolis for over 20 years. Shopping for a new car at the Lexus dealership nearby was amazingly frustrating. When visiting in Mpls, I decided to stop and look in Wayzata. What an amazing experience. The dealership knows what professional customer service is. To say they were accommodating, professional, and just plain great is an understatement. The very fair deal I received here is superior to the robbery(!) Lexus of McGrath tried to pull Special thanks to Bob Skinner for putting up with too many questions from me!

zoekrobinson

Jun 28, 2015

The staff and everyone I dealt with at Lexus of Wayzata were great and helpful. They took the time to make sure everything I needed was taken care of.

ricoricorose

Jun 1, 2015

If you want a good deal then shop no more. I would recommend Lexus of Wayzata to anybody! i purchased my 08 isf out of state and all is well!

Snowbirds

Jun 1, 2015

We recently traded our 2010 Lexus (bought in AZ) for a new 2015 Lexus to gain all of the safety electronic features now available. Jon Stusse had been in touch, in a low pressure way, for a couple of years asking about what we would be interested in when trading. We were interested in a fully loaded top of the line with air ride. He arranged for delivery of a vehicle to the dealership that had every single requirement (down to the color and trailer hitch) about the time we would be returning to MN for the summer. We were under no obligation to buy the car...it was just there. The financial dealings were smooth as our trade-in value and purchase price requests were me. Jon provided us with the easiest most satisfactory car buying experience we have ever had.

Dinoscramble

May 29, 2015

I have purchased and traded many vehicles over the years, but my experience with Jon Stusse and Lexus Wayzata has to be the best so far. I have leased and purchased vehicles from Jon and hands down the best salesman to deal with. Jon and the staff really know what it takes to make a customer happy. For as long as I am in the market of buying or leasing I will go back to Jon Stusse.

etrombley

May 29, 2015

Jon Stusse gave us a great trade in on our old vehicle and got us into a terrific used RX-350. Our next vehicle will be a Lexus, and Jon will get our call when that time comes.

charles

May 28, 2015

The truth is we are repeat customers of Jon Stusse at Lexus of Wayzata. The service is the best and we are comfortable with the treatment we received, the quality of the service. A truly decent place. We will plan on our next cars in 3 years from Jon at Lexus.Charles

Love My Z4

May 17, 2015

I live four hours from the greater twin cities and was searching online for a pre-owned BMW and found what I was looking for at Lexus of Wayzata. Ignacio Garrigos responded to my inquiry immediately and we developed a great relationship. He made it so easy to purchase the car. Other staff were equally accommodating. I realize they deal with hundreds of customers a day. But, for the time it took me to check out the vehicle I wanted to driving out of the dealership a couple hours later, I felt that I was there only customer. They "get it." I'd buy another care there--especially from Ignacio--in a heartbeat.

heeya

May 3, 2015

gerald puts you at ease immediately and knows to ask all the right questions. we went to 3 different dealerships on the same day and gerald's attitude and sales pitch left a significant enough impression on us to go back and make the purchase

TajMcCall

Apr 27, 2015

I was recommended by my girlfriend, who also bought from Mike a few years back. She was particularly impressed with how he treated her with respect and didn't feel the need to talk "down" to her, despite her being a woman in her mid-20s. When I arrived at our scheduled meeting, Mike had already researched a number of options based on the few things I had given him to work with. The list had my car on it, and as luck would have it, the first one we looked at was the 'winner.' Throughout the process, I never thought Mike worked for Lexus of Wayzata, but was more my broker in the deal. I got a very fair price on my trade-in, and they even met me at my original price I was looking to spend, getting a FANTASTIC car in the process. I will strongly suggest everyone I know that is looking for a new car, whether its a Lexus or not, to Mike in the future. I appreciate you breaking the myths of the "Car Salesman," Mike. You've earned a customer for life.

badgergirl13

Apr 17, 2015

Just bought my first Lexus & it was such a pleasant experience because of the outstandingstaff. Everyone was very friendly, knowledgable & willing to assist & guide me during theprocess. Most important they made sure I throughly understood all aspects of my newLexus before I drove away. Loving my new LEXUS!

Chris C

Apr 7, 2015

First I'll sum it up by saying if you live in the Minnesota area and surrounding states I would make sure Lexus of Wayzata is your first place to stop while looking for a new or used Lexus. I just flew from Ohio to Lexus of Wayzata to purchase a new 2014 ES 350 Ultra Luxury w/Mark Levinson vehicle after looking all across the eastern United States for this particular vehicle that I wanted. Jake Blomquist was my salesman and I have bought a few cars over the years and he was by far the best salesman I have encountered yet. Professional, knowledgeable, accessible and even came in on his day off to finalize the deal as I could only fly in on a certain day. He also set it up for Kirby Walberg the lot manager to pick me up at a hotel in a new Lexus LS after flying in to the airport. Folks this is customer service at its highest level and the reason I came here instead of flying to south Florida for a vehicle that I was also interested in. Charlie Bloomer the new car manager had several discussions and emails with me during the buying process and was very fair and professional with our negotiations. He even made sure that my requested Expel paint protection was applied with short notice prior to my arrival. I know Charlie was busy on my arrival at the dealership but he still found time to speak with me and make me feel welcome. Thanks Charlie. Brian Itman the business manager went over all my paperwork in quick fashion with a great attitude and didn't try the normal pressured sales tactics reference the extended warranty, etc. Karen Trapp the vehicle delivery coordinator went over the vehicle with me and showed me everything I needed learn about my new vehicle. Karen thanks for your patience as I appreciated it. Also while waiting on a couple things to get finalized I spoke with New Car Salesman Bob Skinner and it was good talking and meeting Bob also. I also met longtime diagnostic specialist Steve Geil who made some adjustments to the paint protection film on my driver side outside mirror. Steve thanks for making those adjustments quickly. I don't usually write reviews but this dealership and these folks went out of their way to make this car buying experience one I won't forget. The only regret I have is that this dealership isn't closer to Ohio. Thanks again everyone, I know being in the service industry sometimes your not thanked enough but you guys didn't just sell a car you really showed me and my family that the employees at Lexus of Wayzata sell customer service.

Kristen

Mar 30, 2015

The recent purchase of my pre-owned vehicle was very positive and seamless. Russell, Sales Representative, went above and beyond to ensure an expeditious and stress-free purchase. He displayed a genuine regard for ensuring I was able to purchase the exact vehicle for which I had been searching for over a year, by displaying a kind, professional and diplomatic approach. I was very appreciative of all his efforts, and will without hesitation refer family and friends to Russell and the Lexus of Wayzata dealership. With appreciation,Kristen L

mnnuts

Mar 26, 2015

Within a year, my wife and I returned to upgrade another vehicle. My wife got her CT200h after a Prius and my RAV4 was next. We had a wonderful experience with Gerald the first time. After one visit, we wanted to return to see the new Rioja Red on the NX F Sport. I thought maybe white with the red interior would be great. When we arrived, Gerald said that a black NX had become available. I love it! Within 4 hours we were drving home our new NX! Gerald, Scott, and Eric were professional and friendly. Nice all around. Lexus of Wayzata has made our car buying enjoyable. Thank you!

Frank

Mar 24, 2015

Whenever I am in your building, your staff sincerely treats me like I am the most important person there.Always very honest and professional too !

Kou

Mar 21, 2015

I would give a zero star if I could. I bought a brand new RX350 from this dealer a few years ago. And also a whole set of four brand new tires from them 3 years ago. Yesterday I took my car for a low pressure tire. They charged me $36 just to patch! Discount Tire would do this for free even I didn't buy tires from them, let alone buying a new car and a set of new tires. This Lexus dealer is such a rip off place!Not just this, I'm totally disappointed with this dealer's customer service. The service adviser who served me for repair didn't look at me in the face when answering my question. When my car was ready, he didn't come close to me but waived at me from distance without say a word. And he didn't explain what was wrong with my tire. He should not have treated me so bad like this since I was bad to him after all. Plus, although with appointment it took 1 hour 20 minutes just to wait to get one tire fixed! I'm sad. Will never ever to this dealer a gain.Poor dealer!

Kathleen

Mar 19, 2015

My salesman, Mike Gleason, is the best. He always takes great care of me. I trust him so much I have bought 2 vehicles from him without even test driving them!

bborman

Mar 19, 2015

I LOVE my first Lexus!!! I am so happy to have chosen the Lexus RC 350. I can't stop smiling when I'm behind the wheel. :)Thank you Gerald, Charlie, Boris and Brian for a wonderful experience! Brandi

Kent

Mar 15, 2015

Sent me regular emails and kept me up on inventory, fast friendly service, going through the process was quick and easy ! Ignacio is very good to work with and Jim is quick and easy in his department.

Carl

Mar 13, 2015

Staff was well prepared, friendly, courteous. After-sale options were not give the "hard-sell." Russell Lawrentz was was great to work with.

HappyCust1

Mar 13, 2015

I first met Gerald when my father returned from Europe and needed a new car. He bought a ct200h and is loving it. So when I was in the market again I knew who to go to at this dealership- Gerald is first class and is a pleasure to work with. He made the whole process easy and hassle free. Jim Guettler the finance manager was also really helpful. Don't hesitate to go in to talk with Gerald if you are in the market for a new luxury vehicle- you will not be disappointed!

Jeff K

Mar 12, 2015

Chris Ihle worked with me through the whole process and was very patient and willing to deal on a 2014 Audi on the lot. He gave me a fair trade on my GMC and invited me to take the Audi home to show my wife and put some miles on it. No hassle and no pressure which is the only I buy cars now. Thanks Cris - see you next time. Jeff K. Lino Lakes Mn.

Casey

Feb 11, 2015

This was my first new Lexus after owning new Mercedes, Porsche, Volvo and many others. My experience with my salesperson Jake Blomquist was fantastic. I was owed a few accessories from the dealer that did not come standard (trailer hitch and heated seats) and my experience with the service department was outstanding as well. The delivery specialist Boris was competent and patient with every question no matter how simple or complicated. I would highly recommend my salesperson Jake and this dealership to everyone. As my wife lives and breathes based on reviews, it was important for me to share my great experience.

Scott

Feb 5, 2015

Very straight forward and easy to deal with. Highly professional people. Vick was outstanding. Scott was excellent and everyone we dealt with was great.

Raymond

Jan 30, 2015

Everyone very friendly and helpful it made the experience wonderful.I would recommend anyone to check into buying their next car at Lexus of Wayzata. This is our third car purchase with them.

Corinne

Jan 24, 2015

The whole experience was great. Sergio, Brian, and Eric is the CPO department were very knowledgeable about the car I purchased. The follow through after leaving the dealership has been excellent. I am impressed with the whole experience.

James

Jan 24, 2015

Friendly,professional & efficient. Nice doing business with them. We live in Wyoming and must travel to one of three states closest to us and we chose Waysata,Minnesota.

Elizabeth

Jan 22, 2015

Mike, Brian, and Jim K. were wonderful salesmen to work with. The purchase of my new vehicle went so smoothly. They were very welcoming and trustworthy. Jim in financing was a pleasure to work with also and explained the financing in detail. Thanks again and we will be return customers in the future!

Joe

Jan 5, 2015

From day 1, Mike Gleason as been nothing short of outstanding! He always returns my calls/texts and has done a great job finding me cars that fit my needs and in a timely fashion.

Sharon

Jan 1, 2015

All 3 persons I dealt with were very professional and very thorough to make sure I got everything I needed in terms of the right vehicle, financing, add-ons and knowledge how to use all the features.

Wendy

Dec 29, 2014

Purchased Lexus certified pre-owned 2012 ES 350 4 dr sedan on December 19, 2014. Jan Engle, our sales consultant - outstanding experience. Eric Baumann, our delivery specialist - outstanding experience. Ross Bingham, our service consultant - outstanding experience. Couldn't be happier with our total experience.

Danno

Dec 28, 2014

This was my second new vehicle experience with Gerald, and as before he is a pro - informative, professional, friendly, responsive, not pushy - the consummate sales pro! Even the finance and delivery process (Brian & Chris) were pleasant and quick.I've related my positive Lexus experience to friends, clients and peers - I definitely have no worries recommending Lexus in general and Gerald in particular!

Garfield

Dec 27, 2014

The care, attention to details and overall service was exceptional. I remember the customer service as excellent with the last Lexus we owned some years ago but you have certainly upped your game. You can safely consider me an exceptionally satisfied customer.

Surendran

Dec 27, 2014

Sales person Russell Lawrentz was extremely helpful, polite, courteous and professional. Your company should be proud that you could have someone like Russell Lawrentz working for your organization. Also all other staff was friendly. I will definitely buy another car from this dealership. Keep up the good work.

Francis

Dec 18, 2014

We were treated fairly. My questions were answered. Everything went very well. I felt like they would take care of me in the future.

jruplinger

Dec 14, 2014

I recently moved to the area and was looking for a dealership to service my GS350. For my first service I went to a local Toyota dealer, since it was close to my house. The service there was average, nothing special. I have a keen eye for dealership service, having worked in the industry for 6 years. I went to Lexus of Wayzata to have my winter wheels/tires installed. From the moment I pulled into the service drive I was impressed. I was greeted promptly upon exiting my vehicle. I was quickly taken to Matt to discuss the service I wanted. To my surprise he said they would store my summer wheels/tires for me for no charge. The dealership itself is beautiful; crystal chandeliers, fresh cut flowers in the lobby, and a guest lounge second to none. During my wait, the general manager even stopped and thanked me for stopping by the dealership. My car was completed quickly and was even washed. I am a bit of car industry buff and this dealership is a prime example of what Toyota had in mind when they created the Lexus brand. I will getting all my service work done at this dealership.

Robert

Dec 9, 2014

Very professional. Ignacio was one of the best sales representatives I've ever worked with - and I've bought several cars.

Andrew

Dec 3, 2014

They really wanted to make sure they got us into a vehicle and they did a lot to make that happen. Really worked with us.

tammy.nelsonmathews

Nov 26, 2014

My husband and I contacted Lexus of Wayzata when we became interested in purchasing a Lexus RX350. We visited with Gerald over the phone and he did a great job of listening to our needs and answering our questions. We then traveled from our home in North Dakota to finalize our purchase and pick up our new car. Gerald was very cordial and professional when we met him in person and made the experience very painless for us. We couldn't be happier with our first Lexus purchase and with the staff at Lexus of Wayzata.

Petra

Nov 20, 2014

Everyone was friendly and helpful. Matthew in service was just great and Russell in prior-owned sales was wonderful, as well.

Rosalee

Nov 20, 2014

This was my 5th purchase with Lexus of Wayzata. I always receive excellent service. Not only are the cars great but the people at the dealership are very nice. I highly recommend representative Cal Ryan he is the best!

JSGFK

Nov 13, 2014

Worked with Vick Singh and he was far and above the best of several sales employees I have worked with at different dealerships over the last few months. His level of communication and follow up advising of different opportunities was spot on. He was helpful with whatever questions I had. We built relationship and trust quickly and would eagerly recommend him to anyone who values these traits. Vick's skill truly are a match for the quality the Lexus brand represents!

WZTA

Nov 11, 2014

We quickly requested a vehicle to be transferred to Mike's dealership and he was able to accommodate. We ended up buying a different SUV and Mike even changed some personal plans to help us through the process. Mike was very professional and pleasure to work with.

mvago

Nov 7, 2014

I appreciate good follow-up and customer service which was extended when we went in to the dealership for a personal visit and met Vick Singh in Sales. He helped educate us on options, was courteous and kept us updated on alternatives to meet our budget and needs. Although, the vehicle we were looking at sold before we could decide, he continued his follow through and deserves recognition for his professionalism! My wife and I will definitely recommend the staff at Lexus of Wayzata - a top-notch dealership- and will return when in the market for a new vehicle in the future. Mike Dalton, sales manager, was also a huge help when Vick was unable to meet with us as he was with other customers on an appointment. Thanks again to Mike for making our experience an educated and pleasant one!

MNfamily

Nov 1, 2014

Worked with Gerald, who helped us find the right car for our family. He was very professional, knowledge-filled, and energetic. We enjoyed our stress-free experience and appreciate all the time and attention Gerald gave us. We highly recommend this dealership, and Gerald, to anyone looking at purchasing a Lexus.

Susan

Oct 31, 2014

Was delightful from the first moment walking through the door! Ignacio and Boris were very patient with me and very professional!!

Gary

Oct 14, 2014

I can honestly say that when we first came to test drive a vehicle we were not sold on the idea of owning a Lexus. We were still shopping vehicle types. Our experience with the salesman was so positive (and we liked the car) that we immediately ruled out looking further.

kathylindemann

Sep 23, 2014

Gerald Franti did a great job of walking me through the process of obtaining my new vehicle. My overall experience with Lexus of Wayzata was great.

Harry

Aug 31, 2014

Our service visits have been continuously outstanding. All of the personnel are helpful,friendly and professional,specifically Todd Randall, Duane Patnode, Ignaccio Garrigos, and Doug Evans.We had serious issues with our RX350 and Lexus of Wayzata solved the problem to our grateful satisfaction.Subsequently we purchased 2013 RX350 and the entire process was smoothly and professionally completed.As a result, we are dedicated customers and will refer others to Lexus of Wayzata. Harry and Georgia Wiebe

Jason

Aug 30, 2014

Ignacio was very knowledgeable about the vehicle and it's history and was able to answer all of my questions. He even came in on his day off! This is the second vehicle we have purchased from your dealership, and we will keep coming back!

Kim

Aug 25, 2014

Everything. Our salesperson, Vick Singh, was a great resource from the moment we met him. He was all about service and educating us about the Lexus lineup of cars, their options and the value they offer. Once we narrowed down the model and options we were looking for, he quickly provided us with a number of cars to look at and test drive (even bringing one over from Maplewood). We were looking at a number of different luxury automobiles, and ultimately decided to purchase a Lexus because of the quality of the cars and the level of service we received from Vick. Vick was extremely personable and treated every member of our family (especially our children) in an extremely polite and respectful manner. The service didn't stop there either, we had a great experience with all the team members who helped deliver our car. We're very pleased with our purchase and wouldn't hesitate to recommend Vick or Lexus of Wayzata to any friends or family looking for a car.

Jodi

Aug 5, 2014

You treat your customers very well. What I liked best is that there was no "slick hussle" feeling like I get from other dealerships. It is so insulting when the sales person immediately starts pressuring me to buy a car that day, and your dealership doesn't do that. A car is a major purchase and it takes time to decide and you understand that. Once I did decide on the car, the experience was very smooth and Vick was assisting with every detail. He was fantastic.

Robert

Aug 1, 2014

Ignacio is the best. Our third purchase with him and will be doing a 4th in the next year. He knows his product, his inventory, listens to what you want, great personality. I give him a hard time, in fun, and he takes it well. Car was in excellent condition when I picked it up, as he promised.

mgreener

Jul 22, 2014

I've bought 2 certified pre-owned vehicles from Ignacio over the last 8 years. There's a reason that I came back after the first purchase. He's extremely professional and will do anything to make sure that you get exactly what you're looking for. He has great knowledge of the Lexus line-up and is a stand-up guy.

Joan

Jul 18, 2014

I was kept informed of the progress of the repairs and the costs. The waiting room is always clean and stocked with snacks and beverages. The repair was done correctly. I always love driving the loaner, brand-new, vehicle.

Chuckn1

Jul 1, 2014

What a team! I Worked with both Jan an Mike on a recent purchase of a Lexus 450 h. They are all you could hope for when going through the car buying experience. They treated me fairly and professionally. I would definitely recommend them to both friends and family.

MarcelSchwendimann

Jun 5, 2014

We come since close to 10 years to Lexus Wayzata to service our cars, the main reason is Doug Evans. We relay on his expertise and dedication to customer service! Thank you Doug!

vickigoebel

May 27, 2014

As an addendum to our previous review, we wanted to acklowledge Russell Lawrentz. Although we had worked extensively through prior phone calls and emails with another member of the salesforce,Ignacio, we were only able to come to the dealership on the one day he was scheduled to be out of the office. Russell was great to work with. Very thorough, professional. We enjoyed Russell's "no hard sell" demeanor. Because we had never owned a Lexus, we of course, had many questions - of which Russell was able to explain to us well. He guided us through a wonderful test drive experience, all the way through the purchase process. Although we live outside of metropolitan area, this was a very easy purchase process. We left confident that we would be treated equally as well after purchase. Outstanding staff at Lexus of Wayzata! We plan to work with this dealership well into the future. they are truly the "gold standard".

cbigda

Apr 14, 2014

Overall a great experience with all the folks at Lexus. In particular, Gerald was so helpful and knowledgeable about the various cars/options/etc. We felt like we were getting honest answers (not car salesman answers) and he took time to make sure we were getting exactly what we wanted. Gerald is super responsive and even helped us schedule a follow-up appointment on his day off. Christopher Broin went through the technology package with us and was also extremely knowledgeable and friendly. Overall a top notch experience with Lexus of Wayzata!

geieb01

Apr 7, 2014

My first experience with Lexus of Wayzata was with Jolie Frederickson at the Mpls Car Show in March, she went through all features on both the IS & GS thoroughly, we then went in for a test drive 2 weeks later and she was instrumental in helping me with my decision on the car I eventually purchased . . she worked very hard at getting us the deal we wanted. Then when I took delivery of my GS, Eric Baumann spent over an hour going through the features of the car, with the intention that I will drive it for a couple weeks and go back again for another training session with Eric. Eric was extremely knowledgeable and I'm already looking forward to meeting with him again. We were very impressed with the time everyone spent with us from Jolie to Scott and then finally with Eric. We were very impressed with the Dealership and I will defiantly recommend Jolie and consider a repeat purchase at Lexus of Wayzata. Thanks to everyone for making my car purchase a great experience.

nikimoeller

Apr 2, 2014

I had driven a 2005 Lexus 330 for 6 years and I was ready for a new car. Gary had contacted me previously and I reached out to him when I was ready to purchase a new car. I am a busy professional and he coordinated getting me access to the car before it was actually available for sale. I bought a 2011 Lexus 350 and I love it. These cars are great for those of us that drive a lot as they are extremely comfortable. Gary is very knowledgeable, professional and easy to work with. Thanks Gary!

barbm9240

Feb 27, 2014

We just purchased our third used vehicle from Lexus of Wayzata. Each time we worked with Jim Kirchner. He listens carefully, and treats us as family. We heartily recommend doing business with Jim and the rest of the folks at Lexus of Wayzata.

TeamodomBarbi

Feb 27, 2014

Jim Kirchner was absolutely AMAZING to work with!!! He was patient, a man of integrity and character! Definitely the reason I will go back to Lexus of Wayzata again!! I felt so great about my purchase because he was trying to find the RIGHT car for our family...not just make the next sale! He didn't push me to buy more than I could afford, but rather the right car and the right price point. Never did I feel any pressure, just encouragement that we would find the perfect car, in time, for our family! I will recommend Jim Kirchner over and over again and know he will be who we use to make our next purchase through in the future! You have an amazing employee that cares immensely about his customers and their safety on the road! Including their finances, and so much more! Bottom line, you can also tell he is passionate about his product! Thank you Jim!!

Fxs681

Feb 24, 2014

I recently purchased a 2008 ES350 CPO vehicle from Ignacio. My experience with Ignacio as well as Lexus of Wayzata was first class. Ignacio is a professional and a gentleman and made the entire experience easy and enjoyable. He did not rush the process and took the time to get to know me. He provided detailed printouts regarding all past service on the vehicle and addressed any questions I had. After a test drive on a cold January day, Ignacio made sure when I came back the next day the car would be washed up and inside for me to take an even better look at. The car looked like brand-new. Ignacio worked with me to make sure I was comfortable with the final numbers - and when the deal was done, Ignacio welcomed me to the Lexus family with a handshake - which I thought was significant considering I was purchasing a used car. The car was ready to go with a full tank of fuel, and Ignacio assured me as I drove off in my new used car that he and Lexus of Wayzata would continue to be there for me long after the sale. An excellent salesman a true gentleman.

steviebjo

Feb 6, 2014

I am an out of state resident who was recently visiting family in Minneapolis. I had no intention of buying a new car although I had been contemplating buying a Lexus LS460 for some time. When I made mention of this during a dinner discussion, two people suggested I call Jan Engle at Lexus of Wayzata. I called Jan and scheduled a meeting to take a test drive. The next day I bought a new LS460. It was probably the easiest auto transaction I have ever done. Jan Engle was great. There was no high pressure whatsoever. I thanked the people who had recommended Jan to me. By the way. I love the 460.

davidzeigler

Jan 9, 2014

My wife had always wanted a red Lexus and I saw one on the website. I left a message and Ignacio responded quickly and was very helpful. We drove 4 hours to the dealership. it was a very friendly atmosphere. they had a great place for our grandson to play. We purchased the vehicle and they were very fair in their negotiations. This is a class organization. I will probably purchase another vehicle from them in the future.

Dbaj

Jan 3, 2014

Jolie was very professional in dealing and providing the new vehicle quote and other details. She answered all our questions and we didn't fell that she was pressurizing us to buy things which we didn't want. She was timely and courteous. Overall we had a great experience buying a new vehicle (Lexus 350) through her. I would highly recommend her to others interested in buying a new vehicle from Lexus of Wayzata.- DB & SB (Fargo, ND)

lchamberlin

Dec 27, 2013

Jolie was a great help in purchasing our vehicle. She is friendly, finds out all the facts and answers any questions in a timely manner.If she doesn't know the answer, she finds it for you. She checks in with you and guides you in the best possible way. This is the secondvehicle we have bought with Jolie and we would recommend her to anyone buying a car at your dealership. She has always conductedherself in a professional manner which also impressed us.

jkieljohnson

Dec 13, 2013

Gerald was so helpful when it came to purchasing my vehicle. I was unsure if I wanted a car or SUV. He took so much time with me (all day!) weighing pros and cons, options, pricing, etc. He took the time to find out what was important to me in a vehicle. By far the best Sales Consultant I have ever dealt with. His patience was amazing -- I love my vehicle and the exceptional service I was given.

Jon Prentice

Nov 27, 2013

I had a very serious problem with the service department,borders on criminal however I will try to deal with top management. I will write letter to Mr.Robert Katz .ALL YOUR REVIEWS ARE NOT GOOD but I will try to keep this one private. I had been told by lexus H.Q. in California to take my lexus to this dealer and have them check two items only checked one, billed for two. JON

lippy2005

Nov 22, 2013

Vick was great to work with, and I has a great experience overall except that I missed out on the purchase! This was more due to me dragging my feet as I spent some time out of town during the process and someone managed to snatch the car before I could.. Vick followed up in a timely manner, and the dealership seemed open and willing to work with me to get me in the vehicle. Pricing was reasonable andI would not hesitate to work with Vick and Lexus of Wayzata again.

DJ13

Nov 10, 2013

I purchased a used Honda Pilot with Ignacio's assistance. He provided me the same level or service as if I were buying a $65K Lexus GX. He was extremely responsive and set expectations throughout the whole transaction and trade process. Well done Ignacio! I will recommend him to friends looking for cars.

rmorgan43

Nov 4, 2013

I am a happy man the purchase of a Mercedes-Benz CLS550 from Chris Ihle/Lexus of Wayzata.I would like to thank Chris for his services, this is the best car buying experience that I've ever had seen or unseen of a vehicle. Chris talked me through every step from transferring funds to explaining the MN title to my bank. Friendly and reliable service at all times a pleasure to deal with throughout the entire process of purchasing the vehicle unseen and transporting to Woodbeidge, va.. Chris is the best

Satisfied customersw

Oct 30, 2013

We have purchased six used vehicles from Lexus of Wayzata, beginning in 1998. We have always been welcomed and treated courteously by the sales people. The service area is easily accessible and all requests are handled promptly. We would definitely go back to this dealership for our next car.

jefoster8

Oct 25, 2013

I was looking for a vehicle to replace my 2003 Lexus that had 111,000 miles. The first day I visited the dealership, there were several cars available, but not quite what I was looking for. Vick Singh was helping me at the time and asked what I was specifically looking for. He said that cars come in very often on lease returns and he would be watching for a car that would fit my requirements. He also said he would get back to me in a couple days. Well, sure enough, he called me two days later. He had a car that fit my needs with the mileage I was looking for. Vick was great to work with. He is very knowledgeable and answered all my questions. The buying process went very smoothly. I would recommend Vick to anyone who is looking for a new vehicle! I have had my former car serviced by Lexus of Wayzata and have always been happy with their service department as well..

rjbraate

Oct 21, 2013

This was a truly outstanding car buying experience; one like I've never had before. Jolie was fantastic; personable, knowledgable and extremely helpful. Mike made the deal happen and we are very pleased. Chris Broin delivered the car and did a wonderful job of going over all the technical details ( I'm not very savy), hooking up our phones and even the garage door. What a pleasant young man. All in all a most enjoyable experience. Thanks to all of youDick and Joan

Sueknight

Oct 21, 2013

Jake and Charlie Bloomer made sure I had a great experience selecting the best car for me. They let me drive as many vehicles as I wanted so I could compare the choices. Having a car to drive for a weekend helped me decide which one I wanted. Jake arranged for a smooth paperwork process and an immediate briefing of the car. Jake has also followed up after the purchase to make sure things are going well. The service has been excellent.

J.D. Smith

Oct 19, 2013

We experienced a first class operation and professional salesmanship from Mike Gleason followed up with same approach from finance manager Jim Guettler. Bottom line, a good place to do business. No nonsense or games. They know their products and present them very well. Highly recommended for new or used!

gcpete11234

Sep 29, 2013

I entered the Lexus dealership in search of a new auto after driving and stopping at each of the dealerships in Brooklyn Park on Friday evening and continuing on Saturday morning on Hwy 394 in Golden Valley. My Honda Pilot was purchased new in 2003 and though I was very happy with it, I had decided 105,000 miles was a reason to search for something smaller and new. My requirements, color and ammenities. I arrived at Lexus close to 5:30 p.m. after a start time of 10:00 am and walked on the inside with no sales help. Kathy at the desk saw me leaving and called Gerald. What a pleasant, fun unexpected time. Gerald was polite and reminded me of a charater from the TV show "Glee" and I did find out he had traveled with a music group in his earlier days. His sparky hair and cute bow tie matched his personality. He was informative, honest, and not pushy at all. Though I told him I was planning to down scale to a car and he showed me what was available, he was very open to have me look at the RX 350, with all the ammenities I wanted and some I never dreamed of. The colors I did not want were white, black, gray, silver. As we left to test drive a white SUV, he apologized for the boring color but pointed out colors on the lot. I had planned to purchase something by the end of this year, no rush, wanted to look around. Within a week and a half I took possession of my Fire Egret SUV which I have proudly named "Mocha" Gerald was a great part of this quick purchase and he along with Scott and Eric are a wonderful team. What a wonderful car buying experience I do talk about Gerald and this dealership as often as I can. Gwen Peters

mndeni

Sep 24, 2013

We recently purchased a car through Ignacio Garrigos. We really enjoyed working with Ignacio and we think that he is a great sales person! Ignacio has a very consultative approach. I didn't feel pressured to buy anything. Instead, he did a great job of presenting us with options and he gained our trust very quickly. I have already told my sister to get in touch with Ignacio once she is ready to buy a car.

jbunkelman

Sep 16, 2013

We decided to make a 2 hour trip to Lexus of Wayzata with hope that the vehicle we saw on the website was the perfect one, and it was. But even better then that was the experience we had with Ignacio our salesman. After two hours in the car with small children it was great to see that he went out of his way to make sure that not only us but the kids felt comfortable. He even went as far as to watch them for us while we inspected the vehicle, and to allow us to work the whole deal in the children's area so they could play. This was one of the best experiences I have had in a long time and it was all thanks to Ignacio.

Peggy

Jul 17, 2013

Lexus of Wayzata helped me to exchange my Lexus 350 sport without any problems even though my lease had not been completed. I was able to find another Lexus that fits my needs. Thanks Lexus of Wayzata. Thanks to Jon S.

ryguyinmn

May 3, 2013

This dealership is pathetic. The staff is rude, the service techs are unprofessional and sloppy, and if you even think of purchasing a new/used vehicle here prepare to be bombarded with emails and phone calls! Incredible. I will never shop or service here again. Next purchases will be down the street at M-B or BMW.

eglips

Apr 15, 2013

Gerald contacted me after I made contact on-line concerning your pre-owned inventory. He has been very good to work with throughout my purchasing process. He was prompt in getting back to me to answer any questions and was very pleasant to deal with. I would recommend him highly.I also enjoyed meeting DeeDee Nelson in the accessories store since she is also from ND. She is very personable and was very nice to deal with.Your dealership is a very impressive facility, and everyone I met was very professional.

rogers1431

Apr 7, 2013

I bought a vehicle from Lexus of Wayzata in 2010 and had an overall positive experience, and I went back in 2013 when it was time to buy another. I was working with Cal Ryan on both occasions. I found Mr. Ryan to be very professional and pleasure to work with. In 2013 I was negotiating with Mr. Ryan for the purchase of a previously owned LS460 and we found ourselves at an impasse related to a misunderstanding of the terms of the purchase. Not a big problem, nothing that we could not have easily worked out and closed the deal. That is when Wes Nelson got involved Mr. Nelson is some sort of manger and I assume he was brought in help close the deal. That is not what happened, I found Mr. Nelson to be extremely arrogant an patronizing. His contempt for me as a customer was palpable and it quickly became obvious that he only wanted to sell to uninformed lay down customers. Mr. Nelson is the poster boy for the stereotypical repulsive used car salesman that has polluted the profession for decades. I would like to believe that Lexus of Wayzata is above that, however, as a result of Mr. Nelsons behavior I walked out of the dealership and will never go back.

garth3n

Feb 27, 2013

After transfering our dealership from Des Moines to Wyzata and after purchasing a couple of Lexus from Ty Oprish and having them serviced by Tom Bennett, we give this dealership an A+. We drove our Lexus SUV to Vegas and used the wrong Lexus key -- Tom Bennett and his staff worked through our problem without any towing or expense. We were thinkng about trading our SUV and our salesman (Ty Oprish) had a day off and found out we were in town and came to the dealership and with his consultation purchased a beautiful 2010 Cyclone colored SUV. These guys believe in the Lexus quality and believe that friendliness is tied in with quality of work. WILL BE BACK. Gary and Sandy

Roger

Feb 26, 2013

Always treated with respect and they go the extra mile to answer all your questions. Extremely better then many dealerships I have dealt with

modela

Feb 16, 2013

When I went to Lexus of Wayzata, I was impressed by how Mike Gleason welcome me and talk about what he can do to help achieve my goal of finding my next car. I've explained to Mike that I am looking at purchasing a used car and would like to test drive a few. He was very helpful and accommodating to my needs. He was very professional and on top of everything. He was an excellent and outstanding sales person who you can trust of what you can get out of your money. Financing went thru with no problems. Mike took care of everything, detailed and prep the car I purchased in time for delivery. I have a nice 2004 Lexus S330 that looks new and polished and in excellent condition. I was very pleased and satisfied.I have recommended him to several friends who plans on purchasing a Lexus soon. Please don't hesitate to ask for Mike Gleason at Lexus of Wayzata branch when you plan to purchase a Lexus car in the future.Thank you Mike!

nananancy

Feb 4, 2013

I bought my vehicle new from Lexus of Wayzata and have had the service work done there. I have never had a problem. Work is done promptly and appointments are always convenient for me. The staff seems to go out of their way to make sure the customer is treated very well.

P76021

Jan 26, 2013

Tip #1 (for Lexus): when someone comes in with a coupon/is not a frequent service customer you should provide customer service well beyond what is already expected. You will only win if you can make this customer a regular. Tip #2 (for Lexus): customer service is the only thing that differentiates you from the competition. Remember that. Tip #3: (for Lexus): if you can't make a service deadline, then don't set them. Else, the customer should be compensated.

Bucks12

Jan 21, 2013

I had a great experience with Jon at Lexus of Wayzata. He was very helpful and diligent in his effort to work out a deal on my RX350 that would work for me. I appreciate his hard work and honesty.

DWH

Jan 14, 2013

Visited Ignacio based on the referral of a friend. Ignacio made buying our Lexus ES350 a very pleasant experience. He listened to what I wanted, guided me through the process but wasn't in the least bit pushy nor did he rush me when I was a bit indecisive. His follow up since the purchase has been great.Without hesitation I will refer others to Ignacio and Lexus of Wayzata. Your entire staff is very welcoming and pleasant.

vburns12

Jan 14, 2013

Mike, it was a pleasure workng with you to purchase my 3rd Lexus. You were courteous and showed nothing but professionlism in selling me my car. I'm looking forward to continued service with Lexus of Wayzata. Thanks again,Vicki Burns

jbn87

Jan 10, 2013

This was my first experience dealing with Lexus-Wayzata and Jon Stusse. Jon and everyone at the dealership were wonderful to work with. Very accomodating and no pressure. Mr. Stusse went out of his way to make sure he found me the exact car I was looking for. I highly recommend Jon Stusse and the Lexus-Wayzata dealership.

MNKristen

Jan 4, 2013

I have purchased my last 3 cars from Lexus of Wayzata, and the last 2 from Jon Stusse. After receiving a "Happy Holidays" email from him, I decided to check what used SUVs they had in stock. They happened to have a Lexus RX 400h (a hybrid!). The biggest complaint I had with my current car (Porsche Cayenne, bought used from Lexus because I was planning to buy a horse trailer at the time) was the gas mileage. I needed to be able to pull a pop-up camper (went with that instead of the horse trailer) but didn't need the V8 I had. I really doubted that Lexus could give me what I owed on my car, but since I had worked with Jon in the past, I knew I would be able to say "I can't afford this new car" and walk away if I had to. In the end, I was honest with Jon with what I could afford, and we made it work! I actually had my mind up that I was just looking at the car, but there I was agreeing to buy it. And the more I thought about it, the more I realized what a great deal I got. I had the opposite of buyer's remorse - buyer's glee? I couldn't stop telling people what a great deal I got. I know in a few years I'll do the same thing - find a used car on the Lexus website, email Jon, and come in and buy the car. I have always gotten a fair deal with him and Lexus of Wayzata. Their cars last forever and their service is the best.

dbvergin

Jan 3, 2013

Jon was very professional, met our needs, and sold us our incredible Lexus. This is our second new Lexus from the Wayzata dealership and I would highly recommend this dealership to those in need of a new car.

MarkHoang

Dec 31, 2012

Dear Lexus of Wayzata Management,Your dealership has class written all over it. I drove all the way from Des Moines, IA to MN to buy a car from your dealership. I walked in the dealership and was greeted by the receptionist right away. She called a sale associate for me within minutes I was greeted by a very friendly and courteous sales associate Russell Lawrentz. I told Russell what I was looking for, make, color, model, price range so Russell pull up the list that match my criterias. I also, told Russell I was going to go to Lexus of Maplewood for comparision shopping. To my surprised, Russell said Maplewood was owned by Lexus of Wayzata and he pulled up the list from Maplewood to see if the car I was looking for was there. Since Russell and I found a vehicle to my liking at Wayzata we work on the details. Went downstairs to the detail shop to see the vehicle and took it for a test drive. The vehicle needed some attention to the ripped backseat and chipped windshield but Russell assured and in writing that dealership would reimbursed for repairs and or offer to repair when I was back in MN. We sealed the deal and paperworks was completed within hours I was driving my Lexus back home to Des Moines. I want to give special thank you to Russell Lawrentz for his kindness, friendly attitude and product knowledge. I felt like I made a friend during my car buying experience at your dealership. I had a few questions and concerns regarding the exterior detailing a couple days later and Russell offered me to bring it in for detailing when i'm back in MN...Wow, that made my day. My mom and sister in-law was also impressed with your dealership. I have and will continue to recommend your dealership to friends and family. PS - Have a safe trip home to Sri Lanka Russell and enjoy your time with your dad!

rambling Rose

Dec 17, 2012

Always outstanding service & quality of workmanship. These folks go the "extra mile".

ipekur

Dec 7, 2012

Two different visits to replace differential and transfer case oil in Toyota Rav4 and Lexus RX350. Plus the visit for RX350 to fix the roof rack.Yes i brought Toyota to Lexus dealership! Their price was better (extremeness uncommon for this dealership) and customer service is way better! You are treated as VIP, great waiting room, nice reps...Both cars needed this service done for oil. Price was the best, service fast and cars very clean afterwords.For roof rack, I was even given a rental!I highly recommend this dealership if you can afford their service rates (for other services)

Roman1965

Nov 5, 2012

I had a great expirience with Sales Rep at Lexus Wayzata. Jon Stusse answered all my questions and helped with missing items for my 2010 Lexus RX350. Great service! Thanks a lot!

Lexus Enthusiast

Oct 18, 2012

The customer service and other services were excellent. They were very responsive and professional. The length of time to wait was reasonable. The only drawback was the price. It was pretty pricey but you get what you paid for.

scott.vidas

Oct 17, 2012

Very helpful, first class operation that cares about their customers and wants them for life. Excellent service and a very well appointed waiting room as well.

ES350 Owner

Oct 11, 2012

The staff we dealt with when we purchased our ES350 were some of the most professional automobile dealership people we have come in contact with. From our sales person, Tim Bastyr, to the service department to the financial staff, all treated us courteously and made us want to work with them in the future. We love our Lexus and Lexus of Wayzata.

First time Lexus owner

Oct 11, 2012

Had never owned a Lexus and after a lot of shopping settled on a Certified pre-owned ES350. The car is great but just as important to me is the way I was treated during the purchasing process and now in getting my car serviced. My service consultant, Doug Evans, treats me like a friend and always takes the time to explain the recommended work. (I've owned the car for 18 months and have not had to do anything but routine maintenance.) The various spaces in the waiting area allow me to work or relax and watch television while my car is being worked on. Highly recommend Wayzata Lexus.

Jim Mac

Oct 11, 2012

"What am I doing here?" went through my head when I parked my car and walked into the Lexus of Wayzata dealership. I was looking for a good used car--but a Lexus? Who am I kidding? There were rows of 'em on the way in, all shiny and new, but yes, I spotted some pre-owned ones for sale too. Fifteen minutes later Paul Loso had me sizing up a 2007 RX350. Really clean, plenty of headroom, lots more options than I expected, and surprisingly affordable compared to the used Toyotas and Subarus I had been looking at. Two days later I owned it. It's what I was looking for all along: a reliable vehicle at a competitive price, no pressure. I still smile every time I get inside and start it up. What a nice car!

L and B satisfied customers

Oct 11, 2012

We have purchased two preowned cars from Lexus of Wayzata and cannot recommend them more. Cal Ryan took so much time with us to make sure that our experience was top notch in every way. He never pressured us, loaded the contacts from our Bluetooth, spent two sessions teaching us to thoroughly use the GPS and generally had the attitude of "whatever it takes." He expressed that he wants us to use every feature of the car to the ultimate and has proven that. We know that we can call him at any time for a phone consult or for an appointment. It is also all the little touches that enhance the whole experience: a full tank of gas when we picked up the car, totally clean car inside and out every time we have service, the luxurious lounge area, every kind of complimentary beverage and snack available, an attitude of respect and caring, etc. We really would not consider any other dealer after two exemplary experiences of purchasing plus great follow up service.

LoriS

Oct 10, 2012

Lexus of Wayzata has far exceeded all expectations. Great service. Love having a reliable car. Jamie Shapiro is an excellent salesman! He is very knowledgeable about every aspect of a Lexus and is a really nice man.

david.leake.397

Oct 10, 2012

I was not impressed with the "take it or leave it" pricing. I thought it was quite arrogant.The service department was very nice to work with.

dketcham

Oct 10, 2012

Timm Bastyr was recommended to us by a friend who had purchased several Lexus from him. We found the purchasing experience to be very easy and were completely satisfied with how we were treated, not only by Timm, but by the whole Lexus of Wayzata team. Timm did an excellent job of explaining all the features of our new ES350, and made sure we were comfortable with all the bells and whistles before we drove it out the door. We hope to do business with him again in the future.

sbroekema

Oct 10, 2012

I had a great sales experience working with Gary Anderson on my new ES350. Gary was friendly and knowledgeable about the vehicles. There was no pressure and Gary did a thorough job of reviewing the features and demonstrating all aspects of the technology. The service experience has also been great. I enjoy the quiet and comfortable customer lounge and the nice selection of refreshments while you wait!

Arlis

Oct 9, 2012

They consistently exceed my expectations in all areas. Had the car serviced; time it took to service was what they said, estimated cost was the final cost, car returned clean and vacuumed out.

JudyK

Oct 7, 2012

I had great service on my vehicle and a nice visit with Russel, my salesman. My son rode down with me and ended up buying a car also. All in all this is a fine dealership to buy a vehicle and get service.

Enivel

Sep 21, 2012

Our car-buying experience with Lexus of Wayzata, and particularly with Jon Stusse, was a good one. Jons professionalism, calm demeanor and can-do approach made all of our interactions positive. What may have made our experience somewhat out of the ordinary was the extended time period involved. From the time we met at the Minneapolis Auto Show in March, to ordering in April, and through delivery in August, Jon made it a point to keep us up to date on the status of Lexus production of 2013 RX models with the feature that is of great importance to us, the Blind Spot Monitor. By the way, it was worth waiting for. We appreciate the way Jon kept in touch with us and his straightforward approach to the selling process. His detailed knowledge of the vehicle also helped us throughout the process and at delivery.It was a pleasure dealing with Jon, and we look forward to an ongoing positive relationship with Lexus of Wayzata.

MicheleGasparriniBurton

Sep 7, 2012

Jon did a great job! It took us over 2.5 months to decide what car we were going to buy. Jon kept us informed and answered all our questions. He was professional and helpful throughout the process. Negotiation was pleasant and we never felt pressured. Great experience all the way though. We will use Jon to buy again. We love our new GS350! Thank you for all your help!

Paranoid car buyer!

Sep 5, 2012

From my arrival, browsing both used and new vehicles, my experience with both the sales manager(s), technology specialists, and service professionals at Lexus of Wayzata was thoroughly impressive. I was never left waiting, information was provided and questions were answered with surprising speed and accuracy. After purchasing my vehicle, I was thoroughly introduced to all the features in a nonstressful way, and didn't feel like the specialist was trying to hurry me along and get me out of the dealership. I've never felt so comfortable in purchasing a vehicle, nor have I been invited so many times to contact them with ANY concerns or questions. I would and WILL absolutely buy again from Lexus of Wayzata.

Shueytj

Sep 5, 2012

John did an outstanding job putting together the deal for our new Rx350. He is highly professional and personable. This is our second car we have bought with Johns help. These are great cars and great people to sell them like John Stusse. Thanks John for getting the car and the deal we wanted.

jjocel4

Sep 4, 2012

Loved my experience. Dave was professional throughout my interactions with him. My inquiries were often done over email, primarily due to my distance from the dealership and busy work hours... and was frequently surprised at how quickly Dave replied. Information provided was always accurate, timely, and thorough. As far as options with my vehicle, Dave was very honest about options that he highly recommended, and options he would forego. At the time of vehicle pick-up, I spent time with a specialist who was exceedingly professional, and was able to answer ANY question I had about any particular feature. Honestly, this somwhat surprised me, as I was trying to figure out if there was anything she wouldn't know about... there wasn't. I was extremely impressed with how thoroughly she knew the vehicle. I've never felt like I understand a vehicle so well immediately after purhase.I also left the dealership feeling very comfortable contacting Lexus with any concerns or questions that may arise. I can only say that I would purchase the vehicle with Lexus of Wayzata again, and, in fact, plan to.

Dr.Sam

Aug 3, 2012

Pat Bernklau has been our salesman of choice for the past 10 years, even during his unfortunate missing years. We've leased five or 6 cars/SUV's and feel most comfortable dealing with Pat.

Frank

Aug 2, 2012

It was February 2012 when I began my search for a new vehicle. We were replacing our 2006 Sienna minivan. It was important to have AWD and towing capability. After test driving 15 different SUVs from luxury to basic, we kept coming back to Lexus. John Stusse was our sales representative at Lexus of Maplewood. What impressed me the most was the level of comfort and the quietness. The windows are triple lined, the engine is shrouded, the wheel wells are sound dampening felt and the doors have extra insulation. We often drive five hours to our cabin and it's nice to have less road noise. It makes conversation and music more enjoyable. The engine is responsive and smooth. The interior is spacious and comfortable. It's nice to look forward to driving!

Grandma

Aug 1, 2012

Jon knew I had been looking for a Mini Cooper Clubman for several years and he contacted me last Friday when the 2010 Mini came into the dealership. I test drove it on Saturday and finalized the sale on Tuesday! He was very professional in reviewing all the details of the car making sure I fully understood all the features. He explained, reviewed each item in all the documents. I left feeling well treated and familiar with my new vehicle. It was a very positive experience!!!!I certainly would recommend him and the Lexus dealer for superb customer service!!!

WWMpls

Aug 1, 2012

Jon has been my go to knowledge master on cars for the past two years now, since I moved from New York. Not only is the most knowledgable person I know on cars, but he is an absolute pleasure to work with. He is an honest, straight shooter who always has his clients' best interest and satisfaction in mind. I would highly recommend buying a car from Jon at Lexus of Wayzata!

Value shpper for sure.

Jul 31, 2012

Although I've officed nearby for 20 years+, I just never found the right deal to buy at Lexus of Wayzata. I've owned 3 Lexus SUVs before I bought this used 2010 GS-350 for my lovely wife. The dealership had a tough deal to match from a someone I had bought the pther 3 from in the past. They got to the right deal and then, after it was cut, went the extra mile on a few things to make it a better deal. As an aside, had it not been for the incredible service (albeit minimal visits) has been incredible. Chris has always bent over backwards to deliver service since I bought my first in 2000. Nothing short of incredible. Frankly, that is why I'm still in the Lexus product. State of the art luxury, great reliable product with terrific resale and incredible service.

Lexus fan

Jul 30, 2012

Ignacio Garrigos is only one of the professionals that make buying a truly fun experience. Ignacio, "Mike, Jerry and other's" make up a great group and I look forward to seeing them when I am in town. Ignacio......what can I say?, when ever I'm looking for a auto you will always be first. You have earned my respect and business. All my best, Clayton Jr.

Love my new IS 350

Jul 30, 2012

Our salesman, Jon Reyerson, made the difference in our decision to purchase the IS 350 instead of a Cadillac CTS. His personality, knowledge and experience made us very comfortable and confident in our decision. It was truly a pleasure doing business with him.

Nikki B

Jul 30, 2012

My husband and I have been shopping for a new vehicle for the past couple of months. We stopped by Lexus of Wayzata one afternoon. We were helped by Jon Reyerson. Jon was very friendly, honest, helpful, and straightforward. We appreciated the great customer service. Even though we did not buy a car from Lexus, we would recommend the dealership to anyone in the market for a new vehicle.

Robin

Jul 29, 2012

My wife and I are looking for a new car and having a difficult time deciding between two quite different vehicles. Gerald Franti has been very helpful in helping us sort out this decision. Gerald has been able to provide us with all the information we have needed to help us make this decision.

Tofans

Jul 28, 2012

Lexus of Wayzata was a great place to shop and we loved working with Gerald! He's the best.

Eco-nut with Style

Jul 27, 2012

My partner and I shopped for a car for off and on for three years. We decided last year to buy the Lexus 200CT Hybrid because I am an eco-nut with style and the Prius was/is too ugly. Since we made our decision earlier, we had very little "shopping" to do for our car. So the process was efficient with Jon Strusse. We have two young children so efficiency was critical to us, as childcare needed to be arranged (3 yr olds love to press buttons.) The test drive and negotiation took around 2 hours and a couple of weeks later the purchasing time was just over 1 hour. We were a guaranteed sale and Jon remained non-pressure throughout the process, thoughtfully answering my questions about dimensions and volume typical of an engineer and the basic car-buying questions "what is this?" and "where is that?" Jon excelled at thoroughly answering our follow-up questions--even on his days off. Jim Guettler, finance manager, gladly accommodated our trade-in re-negotiation and patiently answered our questions about financing. I appreciated the spacious waiting area and available fresh fruit, coffee, and sugary-carbs. This was an overwhelmingly positive experience for my partner and me. We are thrilled with our new car and are looking forward to the "New Owner's Brunch."

Lexuslady

Jul 27, 2012

I leased my new RX 350 about two months ago and I love my car! I also test drove a BMW X3 and Cadillac SRX. When I started my new car search, I was planning on buying the Cadillac but felt I should test drive a few other cars before finalizing my decision. The Lexus rode so smoothly and the lease package was more competitive. Jon Ryerson was the salesperson who responded to my initial email request then followed up with a personal phone call to introduce himself before our visit to the dealership. Once I made my decision, the car was ready within a few hours. Jon has checked in periodically to answer questions, see how things are going and to just say hi. We were surprised to learn that we were Jon's first sale at the Lexus dealership - he was very knowledgable about the product and obviously not new to the industry. My only complaint is that the dealership is quite a hike from Apple Valley!

mamabear

Jul 27, 2012

I just purchased a 2013 Lexus RX 350 from Joh Stusse at the Wayzata Lexus dealership. Once again, the experience was flawless. Everyone was extremely helpful and courteous. I was thoroughly trained on all the new bells and whistles. I highly recommend purchasing from them.

Charlie

Jul 26, 2012

Jan and I would like to thank Jon Stusse for assisting us on our new Lexus purchase. We were very happy with all aspects of our experience.

Fonda

Jul 25, 2012

Jon Reyerson is a trusted resource when buying cars and I look forward to working with him again and again on the next purchases.

Car Guy

Jul 24, 2012

Jon Ryerson made a huge impact on my purchasing decision! Wow did he make the process painless.

Raj MN

Jul 24, 2012

Given that this was my first visit I was very positively impressed by Lexus of wayzata dealership/showroom and their sophisticated salesmanship. Mr Jon Reyerson was an extremely knowledgeable, friendly and very helpful representative who made a daunting task of new car purchase simple, smooth and fun!

Suesan

Jul 24, 2012

I had such great sales person Jon Reyerson. Jon responded so quick for my interner purchase and help full, kind, full of knowledge of car what I looking for. I had very positive expeirence with Wayzata Lexus. I would buy again from Wayzata Lexus with Jon. Thanks.

thecarman

Jul 24, 2012

Jon Reyerson has been so helpful in assisting me and my son with a future purchase. When I am ready I will buy a car through him.. The location my son and I went to is Lexus of Wayzata. We would definitely give referrals for this salesperson. He was very knowledgeable and personable.

anonymous

Jul 23, 2012

Dedicated, creative, tenacious, passionate and committed are just a few of Jon Reyerson's amazing qualities... In my car buying experience, Jon went above and beyond the call of duty! He was friendly, outgoing, and humorous, which made for an enjoyable time, but he also gave me the sense that i was his top priority. Thanks to Jon, i had a phenomenal car shopping experience at Lexus of Wayzata!

Lexus of Savage

Jul 23, 2012

We had a great experience buying our car from Jon Reyerson and Lexus of Wayzata! They made car buying enjoyable again :)

Maximus

Jul 23, 2012

I received friendly, no pressure service from Jon Reyerson at Lexus of Wayzata. He was knowledgable of all cars I asked about including the Lexus CT200h. We took a test drive together and after about 20 minutes I felt like I had gotten to know the car very well. Highly recommended!

QUEENQUS

Jul 23, 2012

Our family was looking for a newer car and Jon our sales man was one of the best car sales men. He made the entire experience of shopping for a car so easy. He is very passionate about the cars and knows all the details about each one of them. I think that you have to have a person teach you about the car before you can buy one. Jon made sure we had fun and learned what we needed before selling. I feel very lucky to have worked with him and highly recommend people to ask to work with him. Thanks again,

Safety

Jul 23, 2012

I went to the Lexus dealer in Wayzata looking for options. Jon Reyerson took the time to listen what I was looking for and provided a great solution to my need. Jon went above and beyond my expectations thinking out of the box on different alternatives. Certainly I would recommend my friends to work with Jon and the Lexus dealer in Wayzata

Short and Sweet

Jul 23, 2012

I would trust Jon Reyerson to help me find a car for any of my family members or friends. He is quick to laugh and tell it like it is - both of which I really appreciate.

Trip Ytterboe

Jul 23, 2012

What started out as a quick stop to see what was new in used cars on the lot while I was out for lunch turned into one of the best sales experiences I have ever had. Jon was by far the most knowledgeable salesman I have ever come across as well as on-salesywhich is a huge plus in my book. He invited me to purchase rather than constantly begging me to. I know that when the right car comes along I am going to buy from Jon. I have already sent two of my friends to go see him. Thanks Jon!!!

MBC0403

Jul 20, 2012

This was the second CPO purchased from Lexus of Wayzata and the experience was actually even better than the first time. Our experiences with buying a car from Russell will keep us coming back.

Rattanak

Jul 20, 2012

Although the price is the most important part of a purcasing anything, other factors play into purchasing such as experience. At Lexus of Wayzata, they will treat with respect and work to make sure that as a customer you feel good about the purchase. I was at the Mercedes dealership in bloomington. Even if they gave me steal for the purhase, I'd wouldn't buy from them. I felt so disrepected I rather spend my 50K+ somewhere else; and that's whole lot of money for us and for most people. That's why a buying experience is so key. At Lexus of Wayzata, they are way better than that. They are patient, respectful, and perform routine customer inquery checkups, even weeks after the sale. I saw a lot of people like Gerald Franti (our sales rep) who made us feel like valuable (even after the purchase). I think a sales team continuing with great customer satifaction will always be in business. They were way busier than other places. Luxury aren't cheap even with this economy; but it's apparent to me on how they do it. Only reason, they didn't 5/5 for everything was that I did wait quite a while (like 3.5 hours) for the financing guys to be free.

william

Jul 20, 2012

My wife and I were very impressed with your dealership and especially salesperson Russ Lawrence. He made the transaction go about as fast and smooth as possible. He took the time to explain all the options on the new 350 and went out of his way to sync our phones and door opener as well. The finance officer was very efficient and very personable. We will definitely be recommending Wazata Lexus to our friends. Bill Bohnsack Mayville, ND

picky buyer

Jul 19, 2012

I purchased a use RX-350 2 months ago. I am extremely pleased with my vehicle. The purchasing process went so well, everyone was very knowledgable about their role, pleasant and helpful. My salesperson, Mike Gleason, was great! Helpful, prompt, concerned, attentive. I have heard from him multiple times since the purchase just to verify my satisfaction. Great Service, thank you to all at Lexus of Wayzata.

dirt digger

Jul 18, 2012

What a great place to buy a vehicle ! Pat Bernklau made our purchase painless.Service is also great. Thanks again

Grampsa

Jul 18, 2012

I live in Kentucky and was a little leery about purchasing a car long distance. The purchase went smoother than purchasing local. When I showed up to pick up the car it was everything and more than expected. I delt with Ignacio Garrigos and could not have been happier.

Business Man

Jul 17, 2012

Clint the service rider was efficient and did not try to over sell me. In fact, he helped me decide to postpone some service that could wait awhile (and not incur the costs currently). Steve the body shop expert gave a reasonable quote to fix a couple minor items and fixed them timely. There was no upcharge on any of the service; in fact the bill was somewhat less than I expected. Thanks..........d

Nicki

Jul 17, 2012

Gerald Franti is the best - helpful -courtous and willing to go the extra mile. What a asset to the dealership - you are lucky to have him.

grandma realtor

Jul 13, 2012

This is the third time we have purchased a car through Cal at Lexus of Wayzata. It is always such a good result - we will refer this dealership and Cal Ryan to all of our friends and family. June and Jim Ullom

Lexus Lover

Jul 13, 2012

The entire process was a pleasure; from the initial discussion of what I was looking for to picking up my vehicle. I loved the no pressure approach and felt like they were working with me to find the best possible vehicle and price.

Former Cadillac owner

Jul 12, 2012

My wife and I were just going to stop in and get some information on why we should buy a Lexus. We met with Jon Stusse, a gentleman who obviously enjoyed his job, and was very knowledgeable about what we were looking for. Needless to say, we are now new owners of a RX350 Lexus. Marlin & Ruth Torgerson

Raj111

Jul 12, 2012

This is the second car I've purchased from Ignacio and Lexus of Wayzata. Background: This time, I/We purchased a 2009 Lexus IS 250 AWD certified pre owned (CPO) with low miles for my wife. I also bought an extension to the CPO warranty up to 5 years / 125 k miles. Just FYI - This is an exclusionary warranty and needs to be purchased at point of sale only. The downside is that it is not transferable, but that is a Lexus issue and not the fault of the dealer. Assessment of salesperson: The sales experience was excellent. I would rate Ignacio as a 10/10 on each of the following points easygoing, knowledgeable, easy to work with, NON rushed, NON pushy, went out of his way to provide information and pricing, EXCELLENT after sales service, help with learning the car functionality. In fact, I told my friend about the deal and he bought a GS350 AWD from Ignacio two days after I bought this car. Assessment of finance manager: I would rate the dealer finance manager (Scott) as 10/10. I know a lot about cars and I really appreciate the fact that although several products were showcased, none were forced onto me and in fact, he was actually trying to get me all I needed, and not necessarily what the dealer wanted to sell. THIS is a good reason why customers come back to this dealership I did! Assessment of dealership: The dealership was extremely clean; the facilities for both sales as well as service customers are excellent. They offer good quality coffee, wireless and plush seating so I could actually get work done during one of my service appointments. Assessment of pricing/financing: The pricing was fair and I think I got a good deal. In addition, the car was a lease return and the first owner purchased it from the same dealer. I already had my own financing, so I did not use Lexus Financial Services. Hence, I cannot comment on financing. Conclusion: In short, I consider the overall experience as divided into salesperson, price, service, the finance manager and the overall dealership. I am not a person to hand out full scores easily, but in this case, I would make an exception. I would rate everyone and everything 10/10 at Lexus of Wayzata, the salesperson Ignacio, the finance manager Scott and the overall experience.

cloud46

Jul 11, 2012

We had a great experience working with Cal Ryan at the Lexus Dealership in Wayzata MN. We really didn't need a car for a couple of months and we went in to just shop and check out what was there. Cal did a great job of asking the right questions and showing us a car that met our needs. We bought that day. He has also been very responsive with returning calls and making sure we are satisfied.

Raj111

Jul 11, 2012

This is the second car I've purchased from Ignacio and Lexus of Wayzata. Background: This time, I/We purchased a 2009 Lexus IS 250 AWD certified pre owned (CPO) with low miles for my wife. I also bought an extension to the CPO warranty up to 5 years / 125 k miles. Just FYI - This is an exclusionary warranty and needs to be purchased at point of sale only. The downside is that it is not transferable, but that is a Lexus issue and not the fault of the dealer. Assessment of salesperson: The sales experience was excellent. I would rate Ignacio as a 10/10 on each of the following points easygoing, knowledgeable, easy to work with, NON rushed, NON pushy, went out of his way to provide information and pricing, EXCELLENT after sales service, help with learning the car functionality. In fact, I told my friend about the deal and he bought a GS350 AWD from Ignacio two days after I bought this car. Assessment of finance manager: I would rate the dealer finance manager (Scott) as 10/10. I know a lot about cars and I really appreciate the fact that although several products were showcased, none were forced onto me and in fact, he was actually trying to get me all I needed, and not necessarily what the dealer wanted to sell. THIS is a good reason why customers come back to this dealership I did! Assessment of dealership: The dealership was extremely clean; the facilities for both sales as well as service customers are excellent. They offer good quality coffee, wireless and plush seating so I could actually get work done during one of my service appointments. Assessment of pricing/financing: The pricing was fair and I think I got a good deal. In addition, the car was a lease return and the first owner purchased it from the same dealer. I already had my own financing, so I did not use Lexus Financial Services. Hence, I cannot comment on financing. Conclusion: In short, I consider the overall experience as divided into salesperson, price, service, the finance manager and the overall dealership. I am not a person to hand out full scores easily, but in this case, I would make an exception. I would rate everyone and everything 10/10 at Lexus of Wayzata, the salesperson Ignacio, the finance manager Scott and the overall experience.

ScottV

Jul 11, 2012

We are very pleased that Ignacio Garrigos helped us trade in our old RX330 for the beautiful RX350. Ignacio was very helpful throughout the process and took the time to show setup for bluetooth and other features in the car. We would definitely work with Lexus of Wayzata and Ignacio again.

Raj111

Jul 11, 2012

This is the second car I've purchased from Ignacio and Lexus of Wayzata.Background: This time, I/We purchased a 2009 Lexus IS 250 AWD certified pre owned (CPO) with low miles for my wife. I also bought an extension to the CPO warranty up to 5 years / 125 k miles. Just FYI - This is an exclusionary warranty and needs to be purchased at point of sale only. The downside is that it is not transferable, but that is a Lexus issue and not the fault of the dealer.Assessment of salesperson:The sales experience was excellent. I would rate Ignacio as a 10/10 on each of the following points easygoing, knowledgeable, easy to work with, NON rushed, NON pushy, went out of his way to provide information and pricing, EXCELLENT after sales service, help with learning the cars functionality. In fact, I told my friend about the deal and he bought a GS350 AWD from Ignacio two days after I bought this car.Assessment of finance manager:I would rate the dealers finance manager (Scott) as 10/10. I know a lot about cars and I really appreciate the fact that although several products were showcased, none were forced onto me and in fact, he was actually trying to get me all I needed, and not necessarily what the dealer wanted to sell. THIS is a good reason why customers come back to this dealership I did!Assessment of dealership:The dealership was extremely clean; the facilities for both sales as well as service customers are excellent. They offer good quality coffee, wireless and plush seating so I could actually get work done during one of my service appointments.Assessment of pricing/financing:The pricing was fair and I think I got a good deal. In addition, the car was a lease return and the first owner purchased it from the same dealer. I already had my own financing, so I did not use Lexus Financial Services. Hence, I cannot comment on financing.Conclusion:In short, I consider the overall experience as divided into salesperson, price, service, the finance manager and the overall dealership. I am not a person to hand out full scores easily, but in this case, I would make an exception. I would rate everyone and everything 10/10 at Lexus of Wayzata, the salesperson Ignacio, the finance manager Scott and the overall experience.

Happy With

Jul 9, 2012

Have purchased many different cars and been at a wide range of dealerships, and must say that Lexus of Wayzata impressed me on all fronts, from the salesman (Jon Stusse) to the service department and waiting area amenities, this group truly is a class act and knows how to make their clients feel special. On top of that, I am in love with my new car and it is my first Lexus, which also helps my approval!

Used Cars

Jul 9, 2012

Cal is a great salesperson, no pressure, honest and very knowledeable. This my second purchase through Cal and will continue to my furture cars through him.

30's Working Husband and Father

Jul 3, 2012

From the moment you step foot on the lot, service and attention to detail provided by the salesman, Mike Gleason, was stellar. Being someone in my 30's with a family and a modest budget looking for a quality used vehicle, Mr. Gleason treated me as someone looking to buy a new car off the floor. He helped me find a high quality, dependable vehicle that I couldn't be happier with. It's because of this kind of service and professionalism that I whole-heartedly recommend utilizing Lexus of Wayzata, and specifically Mike Gleason, to help anyone in any situation find the automobile that's right for them.

Dilip

Jul 3, 2012

Gary Anderson provided excellent service. Very comfortable to work with. Karen was super in explaining features.

I do not have one

Jul 1, 2012

My experience with Jon Stusse at Lexus of Wayzata was excellant. I do not like to spend alot of time at car dealerships and he made the process quick and easy

Family of Lexus'

Jun 22, 2012

Whenever anyone in our family needs a new car the first place we always go to is Lexus to see Russell. He's always very helpful and we always leave very happy with our purchase.

Joyce

Jun 22, 2012

Dealership gave us a very warm and welcome feeling and all aspects of purchase was better than expected.

Pleased Buyer

Jun 22, 2012

I was buying my first Lexus over the phone having never met a salesperson or been to a Lexus dealership. I was dealing with a dealership in Boulder, CO. And one in Mpls., specifically, Lexus of Wayzata. Both dealers had the color and interior of the 2012 Rx450h Lexus that I wanted. Options were a bit different, but price after comparing the options was my primary concern. I was very pleased with Gary Anderson's salesmanship, and especially his ability to negotiate a final PRICE, on a Saturday, with the specific add on's I wanted, WITHOUT Continually or ever having to contact a sales manager, put me on hold, and have counter offer after counter offer waste both of our time. I was very pleased with Gary's knowledge and professionalism. He was great arranging to pick me up at the airport and considerate and helpful my entire time at the dealership. Colton Bryant whom I met at the airport, was accommodat- ing and especially great during the vehicle delivery. He was very patient and answered all of my ques- tigons. Again Gary was excellent, and my overall experience was exceptional. Thank you kindly, Earl Erdman

MarkCon

Jun 20, 2012

First luxury car experience so we expected a high level of service. Lexus of Wayzata exceeded our expectations in all areas. There was no pressure, clear honest pricing and great follow-up since the purchase. When Gerald Franti delivered our vehicle with a big red bow, my wife was in tears. Great job!

SMAGE

Jun 19, 2012

SELECTED MY 2007 AUDI A8 ON THE INTERNET,. I SPOKE BY PHONE TO MIKE GLEASON. I HAVE OWNED FOUR (4) LEXUS. I HAVE FOUND THAT THE LEXUS SALES PERSON HAS ALWAYS BEEN VERY HONEST AND LOYAL TO THE CUSTOMER, CUSTOMER SATISFACTION IS FIRST. WITHOUT ADOUBT MIKE GLEASON, WILL ALWAY BE MY SALES PERSON, HE IS IN THAT SPECIAL CLASS OF LEXUS SALES. THE CAR HE SOLD ME IS EVERYTHING HE SAID IT WAS AND MUCH MORE EVERY LEXUS THAT I HAD PURCHASED CAME WITH A FREE CLASS SATURDAY MORNING WITH TREATS, THAT IS THE ONLY THING MISSING.

Spyderlover

Jun 19, 2012

We first purchased our 2008 RX350 from Lexus of Wayzata. We liked the dealership and sales process so well when we were ready for a new vehicle we just stopped to look and made a deal that evening for a 2012 RX. Jon Stusse our salesperson made a great impression on us. We talked purchase vs lease and he offered such a great deal on the lease we went for it. My wife is very happy with her new car. The 2008 RX she gave to our daughter. Thanks Jon

Computer Guy

Jun 18, 2012

I am on my 4th pre-owned certified vehicle from this dealer. This was the first time I needed any major work done, which was covered by the extended warranty I purchased. The process was hassel free and the services performed were outstanding. I am extrememly satisfied with my experiences with Lexus of Wayzata.

Dorothy Jo

Jun 18, 2012

My car was serviced at this visit. It was taken in soon after I arrived and I was told to relax in the waiting area. There was refreshments available and comfortable seating. The car was ready on time and perhaps a little early. The car was sparkling clean inside and out. Gary greeted me upon my arrival and spoke to me before I left. It was a very comfortable experience.

NEW SUV

Jun 18, 2012

John Stusse was just wonderful. He helped us get exactly what we wanted. We jus love our new Lexus RX350. Everything about it is wonderful.

Rbarn24

Jun 18, 2012

Another great experience. Mike was patient with me and let me come to my own conclusion. Facilities are very nice, and everyone is helpful.

ThanksLexus

Jun 17, 2012

We have purchased each one of our vehicles from Lexus of Wayzata for the last eleven years. There is a reason for this... from start to finish they are so far above any other dealership experience we have ever had that we now chose to not go anywhere else. Mike Gleason in Sales has such superior professionalism and vast knowledge of the vehicles, it is incredible. He is so genuine. I cannot stress that sentiment enough. He is just really genuine, a rare gem, possessing such a wonderful and courteous disposition. We have had a good opportunity to be in just about every department at the Wayzata location, and every single person you come in contact with is the best, seriously, every single person. You know you are happy when you find yourself not wanting to leave their Waiting Lounge once your car is ready for you! Thanks all, we will be back time and time again!

MoneManh

Jun 16, 2012

I recently purchased my Lexus at Lexus of Wayzata and Gerald Franti their rep. Dud a fantastic job with the criteria we sent to him. Everything was done by phone n email and when it was time for us to pick up our vehicle, we were impress with the speedy process. Anyone reading this, next time you getting a new car, contact Gerald Franti, I recommend him to you.

waldow

Jun 16, 2012

We attended the Mpls auto show to check out the new models and met Gerald Franti. We were not looking for a Lexus, but were so impressed with his friendly, no pressure approach and his knowledge of their different models that we decided to visit the dealership and were quite impressed with the facilities as well. Gerald Franti was most helpful in our decision process. Originally seeking a sedan, with Gerald's help, we eventually decided a RX350 better fit our needs. We are very pleased with our purchase and would definitely recommend Gerald and Lexus of Wayzata to anyone seeking a new vehicle.

CarKP

Jun 14, 2012

Half the reason I bought a Lexus was to ensure the best, no-nonsense service in town. Check. Lexus Wayzata has absolutely lived up to my expectations and I highly recommend them. The other half was for the reliability of the car, my biggest priority in a car (other than heated seats, of course). So far so good, although I owned a Lexus a few vehicles ago, and certainly had an incredibly reliable car.

Chuck

Jun 14, 2012

The car is great! The dealership is great! But as always, the buying experience is really with the salesperson you deal with. In my case Jon Stusse made the entire experience enjoyable and actually fun. It is important to have nice faciliites and good receptionists; but really if you break it down to the bare facts, everyone wants to have a great sales experience. Charles Muscoplat

Golf Enthusiast

Jun 14, 2012

I was "just looking" and ended up buying a wonderful LX 350 the very same day. Jake Blomquist found the ideal vehicle for me with what I needed for a comfortable and safe ride.... Nice color too. He even set up the Bluetooth for me before I left for home and showed me how to work the Nav. system for a multitude of tasks. I was treated very well and very fairly. Everybody that I met was friendly, helpful and knowledgable.. from Jake to the service manager. Every question that I had was answered. There were no loose ends and the process was seamless. I was pleased. The RX is the perfect unit for me. I am so glad that Jake was available to help me find it.

Lady Lexus

Jun 14, 2012

Jake Blomquist made the experience of buying my new car extremely easy and stress-free. He is knowledgeable, genuine, and low-pressure. Jake communicated quickly and clearly and listened to what was important to me in my purchase. I definitely plan to refer friends and family to Jake and will use him to buy another car in the future. Thanks Jake and all the staff who were involved in my experience at Lexus of Wayzata!

no nickname

Jun 14, 2012

Russel Lawrentz is a terrific salesman. He took us directly to the car we were looking for. He explained and showed us how each item we had questions about worked. It was a pleasure to work with him on buying our RX350. The Lexus of Wayzata dealership is an impressive building and the service is the best. They have a very well trained staff; service and the mechanics.

sportsman

Jun 14, 2012

Had a very good time dealing with your people and was very pleased with everyone, plus the service. Will be back in the future DeLane Dollinger

BikerBabe

Jun 13, 2012

I came into Lexus of Wayzata a few months ago in search of a used car. The sales person, Jake Blomquist was very helpful! He listened to my concerns and was able to answer all the questions I had about various vehicles. In the end I purchased a Lexus RX 330 which I love! The atmosphere is pleasant, the people are most helpful and I will certainly be bringing my business to L of W again! Thank you!

New car owner

Jun 12, 2012

This was an excellent experience I had. I am moving from New York to MN so most of my transaction with this dealership was over the phone. They were efficient and true to their word. I only visited their showroom once and its a lovely one with lots to eat. I flew in from NY for my appt with them and they were punctual and waiting for me on arrival. Jon Stusse was my agent and he was astounding.I had seen a excellent review done on him earlier and he did not disappoint. He is very easy to reach and replied all mails promptly.

1option

Jun 11, 2012

Just closed on my 2009 IS 250. I worked with Greg in the pre-owned department and just want to say that Lexus has gained a customer for life. Not only did this get me a great interest rate, they gave me a much higher price on my trade in and worked with me to make sure my monthly payments were similar to what I am paying now. The people were great and they didn't pressure me like other dealerships I have been to. Overall, I had a great experience and would recommend this dealership to anyone looking for a great car buying experience and a sweet new ride.

Car virgin

Jun 11, 2012

Purchased a new Lexus. My sales man was Jon Stusse and he was wonderful. Very nice and warm people in this dealership. Overall a good buying experience, no complaints.

Harvey

Jun 10, 2012

Only complaint is that "offer" on trade in vehicle was embarrasing.

mikem

Jun 10, 2012

We recently leased a new Lexus ES 350 and had a great experience, our sales associate Jon Stusse was great to work with. We have worked with Jon in the past and he has always been a pleasure to work with. We look forward to working with Jon and all the great people at Lexus of Wayzata again.

Jritchie

Jun 9, 2012

I went to look at a new Lexus RX 350 before a holiday weekend, so the schedules of the sales guys were a little wonky. But even so, they took care of me with professionalism and ease. Great experience. Some elements of the facility are stuck in the late 80s/early 90s and coudl use a facelift, but overall, great. Beat the HECK out of the service I received (or TRIED to receive) at Carrousel Audi. Couldn't even get them to pay attention. Gave them TWO chances.

Foxy Gramma

Jun 7, 2012

I started out by going to the Mpls Auto Show in March. My sedan was a 12 year old Olds Intrigue. Still in good condition but ready for something new! When looking at the Lexas area, I was greeted by an enthusiastic and knowledgeable sales man.I was very comfortable seeking him out later at the dealership.My whole buying ex- periance was great.

New Lexus Buyer

Jun 7, 2012

I would like to say that I had the best experience I have ever had purchasing a vehicle through Russell at Lexus of Wayzata. I could not have asked for a better experience and would only go through them in the future as well.

Love cars

Jun 5, 2012

This was my first time shopping for a Lexus. The experience at the Wayzata location was awesome. The personnel were friendly, accommodating, and knowledgeable. Gary Anderson was my sales person; he was pleasant, accommodating, knowledgeable, and very helpful. He took time to explain all aspects of the vehicle, procedures, etc. My experience with your facility was GREAT!!!

10Lexus

Jun 4, 2012

The process and service was excellent! Go see Russell and Greg in used car sales.

Like Lexus

Jun 4, 2012

Purchased our 5th Lexus form these folks and they always make the transaction fair, streamlined and enjoyable. We felt that Kyle Cosky really understood our needs and worked out the best deal for us. As always the delivery process, follow up and service has continued to be the best in the business!

Bojanglesgirl

Jun 3, 2012

Having never personally bought a car from a car dealership I have to say this was a great experience. So much so that it's been 4 months and my husband just purchased a used car. Russell and Brian made our experience. I would recommend Lexus of Wayzata to anyone looking for a car.

Gramma of Quadruplets

Jun 3, 2012

This is my second Lexus, I've leased at the Wayzata dealership and both time I've dealt with Gary Anderson.Being a widower, Gary was very helpful and knowledgable.Loved my Lexus IS 250, but now drive a RX 350,which I love even more. Thank you Gary Anderson for coming in on your day off. You went above what some others wouldn't have.

Love my car

Jun 3, 2012

I was unsure of what car to buy, but when I saw it at Lexus of wayzata online I knew what I wanted. I went to the dealer and Kyle Cosky helped me with my decision. Gave me many options, and was not pushy at all but helpful. When I was unhappy with my current bank financing, and thought I would have to start over, Kyle offered assistance with the dealer finance dept, and I drove home with my new car the next day, VERY happy! Thank you Kyle.

TimMarcia

Jun 3, 2012

Nice people seemed very concerned about my satisfaction... Very rare these days. Keep it up and I'll be back again for sure.

BMW enthusiast

Jun 2, 2012

This was our shortest buying process ever as we saw the ad on a Thursday scheduled appointment for Friday & pretty much like it & set our minds to buy it & got the car home on Tuesday.

Jayhawk

Jun 2, 2012

My experience was terrific at Lexus of Wayzata-especially since I live out- of-state. Lance and Pat both kept me apprised of the availability and ship date of my vehicle and the entire staff was wonderful to me when I came to pick it up-spending lots of time showing me all the features. Just had my 1,000 mile check-up in Kansas and everything is just fine.

Lexus fan

Jun 2, 2012

We hate to shop for cars but this is the 4th car we have purchased from this dealer and that is proof enough of the quality of the buying experience. The Salesperson was very competent and helpful. The environment makes you feel at home and relaxed. The financial process was quick and efficient.

Buying a New Car

Jun 1, 2012

I recently bought 2 cars from Gary Anderson at Lexus of Wayzata. He did a great job, and we are very happy with the cars.

Easy Ed

Jun 1, 2012

Really enjoyed working with our sales consultant. Answered all our questions.

Gretch

Jun 1, 2012

I have ALWAYS wanted a Lexus RX350. It was on my bucket list. I never felt that I was in the market to be able to have one. I had leased a Murano in the past and had since bought an older Jeep Liberty. As I was in the market to find another car, I had decided to call Lexus of Wayzata to see if they happened to have anything that would fit my price range. I talked with Gary Anderson. He told me about a deal they were having for the RX350 which happened to be the car that I have ALWAYS wanted. I came into the store with my dad to check it out. Gary worked with my dad and I for quite awhile to see if something could work for me. He was by far the BEST CAR sales person I have EVER worked with. I walked out of the store with my dad extremely impressed with him. He treated us extremely well given the fact that I did not have a lot of extra money to spend. I went home knowing that some day I would Be back to buy my Lexus RX350. Gary turned that "some day" into the "next day." He called me to let me know that they had worked something out in regards to my dream car. I FINALLY got my Lexus RX350 and I really don't ever want to go back! Thanks to Gary Anderson who made it happen! If you call Lexus, ask for him! He will take care of you! Sincerely, A VERY happy new Lexus RX350 owner!

I luv SUVs

Jun 1, 2012

Lexus of Wayzata is a wonderful dealership to do business with. The customer service is better than I have ever dealt with. The facilities are excellent and I was very comfortable spending time there. Above all, the staff and especially my salesman, made my purchase a very memorable occasion. I will certainly return to Lexus of Wayzata for service on my present vehicle and also my next purchase.

Lexus

Jun 1, 2012

Bought my 2nd certified used lexus here again and couldnt be happier. Russell lawrentz is the greatist to work with! He deserves a raise! He has been my salesman for both my vehicles.

Lexus Enthusiast

May 31, 2012

I have purchased over 25 new lexus cars since 2005. Everyone at the dealership know me by my first name. Wonderful staff, management and owership makes me very comforable to puchase a new vehicle very often.

sport

May 29, 2012

Sales experience was expeditious and professional. Used vehicle looks like new and maintained well. Happy with the condition of the dealership and the professionalism of the salesman. He was truly dedicated to making sure that I knew how to operate the various technical electronic aspects of the vehicle before I left the dealership.

don't have one

May 26, 2012

We enjoyed working with Russell. When we described what we wanted he took us right to a car that met all our needs. He was very helpful with showing features we did not have on our Lexus sedan we traded in.

BMW234

May 24, 2012

Lexus of Wayzata dealership is very nice. The sales people are not pushy and are generally well informed. I was able to negotiate a lower price on the vehicle and that process was relatively painless as well. The facilities are amazing. It has free water, soda, food, a lounge, pretty much anything you could imagine. I would recommend buying a car from this dealership.

mebinger

May 16, 2012

I was parting ways with my 2004 BMW 330xi, and was looking for a upgrade. It was a Saturday and we had been to a slew of other dealerships and was in the market for a Lexus. As we were driving down the highway, we spotted Lexus of Wayzata. We figured the place was closed, being that it was around 7 o' clock, but we decided to take a look and check out their inventory. As we we arrive we noticed that the place was in fact closed but Russell approached us out in the lot and asked if we had any questions at all. I said I was just looking and I knew that they had just closed so I didn't want to take up any of his time, so I asked for his card so that I could stop by on Monday.The following Monday, I went to a slew of other dealerships, and still hadn't found, "the one". So again last stop, I went to Lexus of Wayzata. As soon as I walked in, I instantly felt welcome. At no point did I get the snooty, pretentious feel that you get at some luxury dealerships. So I requested to see Russell. As soon as he was available, I was greeted with a handshake, and a smile, and he asked what he could help me out with. I gave Russell a ballpark idea of where I wanted my monthly payments to be, and what I could afford. We looked through the inventory and we landed on a Lexus 2006 GS300. We test drove it and it was solid. Everything was there. The customer service, the ideal car, cost, and all the perks. I was sold.After a few weeks of the purchase I noticed that there was some bubbling on the rims. I gave Russell a call and notified him of the situation and I wanted to know if there was anything that we could work out. The rims unfortunately were not covered under warranty, so I was expecting to pay a little out of pocket. Russell said he would talk to his manager and see what he could do. I was expecting to be denied service and end up paying for the rims to be refinished. Russell gave me a call a few minutes later and explained that they would cover the cost of the rims 100%.Overall, was floored with my entire experience at Lexus of Wayzata. Especially coming from Russel. Not only does he understand the idea of customer service, but also understands the idea of building a relationship with the people he comes in contact with. Very personal, great attitude, and knows how to treat a customer.

asmude

Apr 23, 2012

I would like to thank Jon and the staff on the pleasurable and stress free experience. I had visited a number of dealerships in the Twin Cities and your dealership provided the best experience of them all and helped me make my decision on my first Lexus. During the initial discussions about the vehicle selection, I had a number of specific requests and Jon was able to find the vehicle which fitted my requests easily and quickly. Jon was very helpful in answering all my numerous questions about the vehicle and it was greatly appreciated. I also enjoyed the new owner luncheon where the staff discussed numerous vehicle topics and services. The presentation was very informative and provided demonstrations. I would recommend Jon to anyone looking for a great vehicle and excellent service.

jgk

Mar 31, 2012

Dave Skeens was a real professional; a true pleasure to work with on my new Lexus purchase. Informative,commutative,very prompt in any replies needed either by text, e-mail, or phone, and no BS! Personable as well. He should be classified as a Grand Master! :)

movikian

Feb 21, 2012

We purchased a used Lexus GX and were very impressed with everyone we worked with, especially Jim Kirchner. He breaks all of the stereotypes of a sales person. Jim seems like a great guy that really cares about his clients and prospects.

tennis_fan

Feb 11, 2012

I am so glad that we came to Lexus of Wayzata. Greg Loop of the used car sale department was very helpful and knowledgeable. He knew exactly what we needed and followed up with emails and phone calls with updates. I am very satisfied with our purchase. I would like to 100% recommend Greg and this dealership.

Clippywilde

Feb 4, 2012

I've purchased 2 cars with Jim Kirchner....and will definitely be back! He took great care of us! I felt like he was focused on us! Brent Wilde

RachelLW999

Feb 4, 2012

Jim was very helpful in my search for a new car. He pointed me in the direction of a used Mitsubishi that was within my price range but had all the aspects I was looking for. He was honest and openly communicative throughout the entire process. He also has done a great job following up post sale to make sure everything is going smoothly. I would definitely recommend him to anyone looking for a new or used vehicle!

stpaulgirl63

Feb 4, 2012

I was looking at a car at another dealership, and that negotiation ended poorly when the overconfident salesperson dared me to walk out...and I did, right next door into Lexus of Wayzata. Jim Kirchner was great from start to finish, and I had a stress-free purchase experience. Being a busy mom, it's nice to go somewhere where they treat me like a queen for a change. Thanks for giving me a great deal on a fabulous car. I'd recommend Lexus of Wayzata and Jim Kirchner to all!

janinawresh

Feb 3, 2012

Jim was an amazing representative. He was knowledgable, polite and courteous. He followed up with phone calls and emails. He resolved questions and concerns immediately. The remainder of the staff we met and worked with were also amazing. I have already recommended Lexus of Wayzata - Jim Kirchner to several people.

lvuitton96

Feb 3, 2012

i always have a pleasant experience at this dealership. everyone is always very friendly and helpful. if i ever have a question or problem, i know they will always do whatever they can to make sure i get an answer or solution.

olivermaher

Feb 3, 2012

Jim was great. The entire experience was not what I expected, but in a good way. He was friendly, did not try to upsell to a more expensive vehicle and made the whole car buying experience tolerable.

mcwhitney

Jan 26, 2012

When I first came to just look at a Lexus RX350, I couldn't believe how all the salespeople were friendly, helpful but certainly not pushy. I decided to test drive one and was put into contact with the salesperson, Greg Loop. Immediately, I could tell he was an honest individual just by the sincere way he talked with me and was interested in me. I had come in with my son and he made both of us feel like important customers. When I was contemplating purchasing the car, Greg put me into contact with the sales manager, Brian Gratti to see if we could work out the cost that would be manageable for me. When the purchase price was agreed upon, Gregg spent another 3 hours with me making sure I was comfortable with all the many "gadgets" that I had never seen before. I traded in my 1997 Olds Cutlass Supreme which in that day was a deluxe car but didn't have anything except the basics. Gregg also introduced me to the service manager who took the time to stop and talk and once again make me feel important in the purchase of my car. I think Lexus of Wayzata is extremely lucky to have a sales person like Gregg Loop on their team. I highly recommend Lexus of Wayzata for their great customer service and I highly recommend working with Gregg. Needless to say, it was a wonderful hassel-free experience.

Peg K

Jan 12, 2012

I've purchased three cars from Jamie Shapiro; two at Lexus. Jamie is absolutely superb at his job. He's most knowledgeable about his own product and others, fair, helpful, attentive and friendly. Jamie's skill and assistance literally made the difference in what vehicle I ultimately chose - and - I'm glad he was there to guide me.You can't go wrong with Jamie! Highly recommended.

pbohn93

Jan 2, 2012

Prior to going to the dealership I dealt with a gentleman named Tom, who I really didn't care for much. I was also put in contact with one of the sales managers, unfortunately don't know his name, and I thought he was terrible...kind of a prick. Thankfully those two were there when I went to test drive the car. I worked with Greg Loop, who I really enjoyed working with. The sales manager that helped finalize the deal was actually friendly too (obviously not the same one that I spoke to on the phone. Overall, I think it was a pretty fare deal on the car they sold and my trade in. I have purchased many cars and this was the best experience yet. I look forward to buying another one from them in a few years. Do yourself a favor and look for Greg Loop when you go there.

mandysue5

Dec 14, 2011

I owned a Lexus GX470 for six years and had really great luck with it.Unfortunately, I made a bad decision to switch to an Audi Q7. What a mistake that was! Audi service was horrible at best. Two months after I purchased the Audi I went to Russell and he worked with me to get me back into a 2011 Lexus GX460. He is extremely professional and knowledgable, I will recommend him and Lexus of Wayzata to everyone I know. I will never stray from Lexus again!

Katjones63

Dec 12, 2011

I have been a Lexus owner for 6 years now and each time have visited this dealership...the customer service has been exceptional.Everyone at Lexus of Wayzata...makes it a point to be sure you feel welcomed as soon as you step through the door of the dealership.I was really impressed when I came for a oil change, and simply because there was a minor recall on the vehicle, which they of tookCare right away...they also topped off my gas tank just there was a recall on the vehicle. I told all my friends about thisAnd they could not believe it.I can honestly say my recent car purchase was the best experience yet with Lexus. I was fortunate to have two Sales ExecutiveWorking with me. Both Greg and Jim were extremely professional in making sure I was able to purchase the right LexusFor me. I appreciate their honest and integrity, and would highly them to anyone looking for a LexusThis dealership demonstrates excellent customer service in it's truest form...Thanks Lexus of Wayzata for making a difference!Kj

olakuku

Nov 9, 2011

Mr Bloomer was very professional and helpful. He updated me frequently on the arrival status of the vehicleMr Patrick Bernklan, the salesman,. He was polite and friendly. He answered our questions and was very patient. He knew the Lexus product very well.Mr Houghland, the finance manager was nice. The was no pressure to buy anything extra.Although, we are interested in the extended warranty, we will shop around for a better priceWe are very impressed with the dealership staffEveryone we came in contact with was respectful and professionalThey elevate customer service to a higher levelI highly recommend this dealership to anyone that values customer service.

Lake Cabin

Nov 2, 2011

Jon was very up front with us on pricing and extras. He was excellent in showing us how things worked in the car and made us feel very comfortable. Jon showed us around the dealership including the service area and personnel on our little tour. We were impressed on how personnel appeared to get along well and work as a team. Jon also made sure if we had any questions at any time, after we left the dealership, not to hesitate to give him a call.

eoliveiram

Sep 17, 2011

We couldn't be more pleased with our new car. Greg was very helpful during the process and the dealership worked with us to fulfill our automotive needs.

lynnsallah

Aug 31, 2011

Jon was a great help to my husband and I,while we were making our decision to purchase our Lexus RX350. He was very patient with us, and offered us the best deal. Of all the dealerships we have been to, by far Jon is the only sales person who has exhibited a good business acumen.

garyhendlin

Aug 23, 2011

Jim Kirchner worked hard for my business and made sure it was fair for both parties. I also appreciated their work after the sale when there was a service issue. I was impressed in how it was handled.

sdniaz

Aug 23, 2011

I have had my oil changed at this location twice this year and I love it! They are at a perfect location and the service is outstanding. The waiting area is very comfortable and time always seems to go by so fast. I love the little bottle of water and mint they placed in my car after the oil change and the car wash made my day! I can't wait to go back!

tiffycollins

Aug 19, 2011

I went into Lexus thinking there was no way I would be able to afford such a nice luxury vehicle. I was driving my 2nd Jeep Wrangler and had been driving a Wrangler for the past 12 years. Jim Kirchner came out and right away put me at ease. He was never pushy like some sales reps can be. I asked a few questions and he answered honestly. After talking with him for a bit, I gave him the price I was willing to spend and he said that he thought, with my trade-in he could get me into a 08 Lexus IS250. I test drove one and fell in love. We went inside and right away I noticed what a beautiful dealership it was. Especially the customer lounge area~ It's like a spa! :)We talked numbers and I found out that I could get exactly what I wanted!Jim was very patient and friendly, answering every question that I had. I was very pleased and will remain a loyal Lexus customer in the future!Thanks Jim for all your help! I LOVE my Lexus!!

wendy Olson

Aug 17, 2011

This was our first LEXUS purchase. We have friends that own the GX470 and love it, so we thought we would check it out. Not only did the car fit our needs, but the dealership was wonderful to work with. It is a good feel when you are buying a car and dealing with them. We feel certain that they will meet our needs if we have issues or show up again in 3 years to purchase our next vechicle. We love our LEXUS and I would encourage others to go see them.

lexuscar

Aug 14, 2011

Excellent and very professional customer service, Greg Loop (sales associate) was his best to satisfy us. We needed a used Lexus car that matches our specified exterior and interior colors with navigation, parking sensors, back camera etc., and this dealership was able to find it for us. Greg Loop was very efficient with communications and following up things. After buying the car, he spent a great deal of time to go through all the features. He also called us to follow up how the car is driving, and send us a very nice thank you card. I would recommend buying car from this dealer.

kgeschwender

Aug 8, 2011

This was my first experience purchasing a vehicle online, obviously I was very skeptical and nervous because you are going strictly by the word of the sales associates. Right from the start Chris made me feel very comfortable about my transaction and was not interested in making any kind of high pressure sale but more concerned with ensuring that I was completely confident with the vehicle I was purchasing. Over a period of about two weeks Chris and I communicated via email/phone where he spent a great deal of time sending me detailed photographs, vehicle specs, and information on the car. It is hard to find sales associates so dedicated to customer satisfaction. Chris has surely gained my trust over the process and I will definitely consider working with him again when I am ready to purchase another vehicle. After the dealership accepted my offer, I flew to MN and was greeted by a courtesy driver. The experience the minute I landed was well planned and extremely pleasant. Once at the dealership the car was exactly as described by Chris and awaiting my test drive. I test drove the vehicle and 15 minutes later I was walking through the purchasing process. The dealership was one of the best I have ever dealt with customer service and amenities were nicer than most hotels. I am proud to say the whole process took about one hour and I was a new owner of an amazing vehicle. Lexus of Wayzata is a top notch facility with an excellent and trustworthy staff. Thanks again Chris for all your help!

Joneisenberg

Aug 2, 2011

We had a very good experience buying a used car from Greg Loop at Lexus of Wayzata. He was readily available and very easy to work with. He helped us find the right vehicle, and we worked out a decent price and trade-in. He is taking care of all the loose ends. The whole transaction has been handled very professionally. This is a very good dealership to work with both for sales and service. Although Lexus service is certainly not inexpensive, they also do a very good and thorough job. These are the reasons we are a return customer trading a Lexus for another Lexus.

Mark Connelly

Jul 29, 2011

Mr. Strusse I found to be easy to work with. I saw him to be professional, trustworthy and worked to secure me the best price. I would highly recommend Jon as a sales associate at Lexus of Wayzata.

luckymommn

Jul 28, 2011

Lexus of Wayzata is the best of the best! The dealership itself is perfection! We bought both a new and used car there this week. If I could choose "excellent" as a rating I would have. They're the best in every area! I can't wait for my first oil change so I can go back there.

btcornell

Jul 21, 2011

Greg Loop, our salesman, was excellent.(Friendly, courteous, professional, knowledgeable, non-aggressive, well-dressed)Jim Guettler, the financial manager, was excellent. (Thorough, informative) The receptionist was excellent.(Courteous, terrific smile)The coffee was excellent. (Dark Roast Caribou)The cookies were excellent. (yummm)Everything about the dealership is first-class, top-notch.

Bonnie Mitchell

Jul 20, 2011

HI,We would recommend this dealership based on the professional treatment we were given by Ignacio. He was friendly, open and had a genuine concern for what we wanted in a vehical. During the decision making process he had just the right touch of giving us information but not pressing us to buy on the spot. We appreciate the fact that he respected the time frame we needed to make a decision. Thanks, Bonnie and Jeff

ipekur

Jul 20, 2011

This dealership is great! When you bring your car for service you feel like a VIP (I guess it is expected if you are driving a Lexus - but still very pleasant).You are greeted by clean drive in with smiling, efficient people. Tom was very helpful today, listened to my questions/ problems.Service was overpriced (compared to competing dealerships) but fast and complete.Waiting room is great - TV, computers, tables - all to make wait efficient and seam short.Thank you Tom!

jgoerndt

Jul 16, 2011

We are very satisfied so far with our used Lexus ES 350. Bryan and Jim gave us great service we felt very welcomed and thought they did an excellent job going over the features of the car. The car was very clean and fulfilled our expectations. We look forward to being drivers of the Lexus product. Our overall rating of service from them was above great.Thank you

megadkisson

Jul 14, 2011

When it was time to buy a new car I wasn't certain which brand. I had read all of the reviews, including consumer reports, and I liked Lexus for all of the sensible reasons. But I wasn't convinced until I began working with Gary Anderson at the Wayzata dealership. From the moment I walked into the dealership it was a different experience. It was clear that they take care of their existing customers as well as the prospective clients. I wasn't familiar with the car line up and Gary was extremely helpful in explaining the differences in the cars and determining which would best suit my family's needs. It was a totally enjoyable experience. I never felt pressured; Gary was patient and was always available to answer all of my questions. The price we agreed upon was fair for the product. True to my expectations they have continued to take care of me post-purchase whether it's during a service appt or an emergency detailing appt. When I began I wasn't sure that I wanted to purchase a Lexus and now I'm not sure I would go anywhere else.

aliceo

Jul 13, 2011

We have purchased 2 vehicles at Lexus of Wayzata and have been treated very well. We have our vehicle serviced there periodically and have been treated vey well and in a timely fashion. Everyone we have dealt with has been a pleasant experience. Daniel and Alice Olmschenk

biwolfson

Jul 12, 2011

I felt that this dealership is a very professionally run dealership but way overpriced. This is my first lexus and I do feel that it is a very well built vehicle, but I will not buy another Lexus at least not from this dealership. My 15,000 maintenance was over $500.00 and I feel that several services were performed that definitely were not necessary especially for a vehicle with 15,000 miles on it. I also feel that I overpaid for the lease which was my mistake. My wife has a Honda (a much less expensive vehicle) and she gets free oil changes for life (she has roughly 80,000 miles on her vehicle and has paid very little for maintenance).

Ted Colburn

Jul 12, 2011

Mr. Garrigos is an automotive professional. He was well-versed about the product, and presented it to me with no baloney. He respected me as a customer. He has followed up the sale appropriately. I have recommended him to others and will continue to do so.The car, (2009 Acura TSX) was delivered clean, complete, and serviced, including a full tank of gasoline.Ted Colburn

dotschroeder

Jul 11, 2011

I worked with Jan to purchase my 2nd RX and I will not work with anyone the next time I am ready to buy again. She was great to work with, straight forward, no nonsense and definately knew what she was talking about!!! I Loved the fact that she took the time to answer all of my pre-sale questions and treated me with respect even though I was not ready to buy immediately. She made the buying experience a pure pleasure. I was rather impressed with her level of customer service, great follow up all the time, even after the sale she has checked in on how things are with my RX. Happy RX 350 Owner~Dorothy Schroeder (formally Seaver)

no1mdl

Jul 11, 2011

As a sales person myself, Ignacio Garrigos is truly one of the Best sales man that I have ever had the opportunity to work with. To coin a sales term, he stayed in the hunt (over a year) and found away to make a Lexus 400h sale.Wish he was on my Team!!!

ckennelly

Jul 10, 2011

Very good dealership with attention to customer and quality vehicles. Greg followed up on everything he said he was going to do after the purhase. I was satisfied with the overall experience.

jbigger

Jul 10, 2011

I had a great experience with Lexus of Wayzata. Negotiations we easy, service was great and follow up has been easy and prompt. Will be talking to them next time I buy a car.

ttmosby

Jul 8, 2011

I have bought three cars from this dealership within one year. The simple reason is an excellent buying experience. Straightforward pricing, willingness to negotiate, helpfull employees and immaculate attention to service and details. I am very impressed by the standards Lexus of Wayzata has set for themselves and their ability to consistently deliver a high-class experience in all areas of customer contact.

kklingner

Jul 7, 2011

When we started looking for a used car we never thought we would end up buying a pre-owned Lexis, but we are very glad we did. We love our new car! Tom was great! He took the time we needed to help us make our decision. He clearly explained the benefits of buying a car from a Lexis dealer, and we feel confident that Lexis stands behind their cars. When we picked up our car the next day the detailing they had done was not up to Tom's standards so he had us make an appointment to make it right.I would definitely buy a car from Tom again.

ceejguy

Jul 5, 2011

We had a terrific new car buying experience at Lexus of Wayzata. Gary Anderson was a pleasure to work with and helped us get a great deal on brand new 2011 Lexus RX 350. We would definitely recommend Lexus of Wayzata and will do business there again in the future.

gvacura

Jul 5, 2011

We were able to get a transaction done very timly and were able to take delivery late on a Saturday afternoon just before closing (even though our first ever visit to the dealer was 3:00 pm that day). Jim was a true professional and one of the most respectable sales people I have ever dealt with. It was very evident that a strong service culture exists throughout the entire dealership. Every contact (receptionist, finance manager, and other sales people) held up to a very high servcie standard.

Everett Knudsvig

Jul 4, 2011

In all the years of purchasing automobiles never have we had the quality of service we received. Cal Ryan (the sales person) was very personable and treated us with the greatest respect. When we returned to have our first oil change Cal took the time to once again show us how to use the Bluetooth. Cal always has a warm smile and welcoming hand shake. We shall return.

DwainBoelter

Jul 2, 2011

I am not a very verbose individual, so I don't really give a rip if this is accepted. I was treated with the utmost respect and fine service by the folks at Lexus of Wayzata. You are made to feel like you deserve good treatment and it seems genuine. Probably a feature of hiring the right kind of respectful people, reinforced with the right incentives... it is not that complicated. But I find the tone of this survey to be rude and unjustified.

aungky

Jul 1, 2011

I don't know about other, they are not really friendly with customer or don't asked if we need help but our sale person is fantastic.In the future if we are up for a nother vehical we will look for him.

rowanbroyles

Jul 1, 2011

I have had multiple transactions with Jamie Shapiro at the Wayzata Lexus dealership over the last 10 years. I keep returning because the level of service consistently far exceeds my expectations. When deciding to lease my first Lexus, I expected the product to be superior, and I also expected the experience of shopping for a Lexus to be a step above my previous car-shopping experiences. Not only were both my expectations met and exceeded, but the continued service and attention is what has brought me back again and again. So often we are disappointed when making large purchases, I believe we have come to expect it. My experience with Jamie has been the polar opposite.I will never make an auto decision without consulting Jamie, without going to the dealership to drive the current models available (and neither should you). Thanks Jamie for providing a service experience that should be emulated in all industries!

amariemk

Jun 30, 2011

I did not expect to purchase a Lexus when I began hunting for a vehicle. However, I found myself looking around in this Lexus dealer's lot anyway and was approached by a friendly and knowledgeable sales person.I never felt pressured to buy and I was given plenty of time to ask questions.This dealership was beyond accommodating and patient.

Buxbaum

Jun 30, 2011

We leased our car through Tom Herman and each time I return to the dealership for service I am always greeted by Mr. Herman who then personally assists me to a service manager then makes sure I get the treatment that Lexus of Wayzata is known for. Mr. Herman will escort me to the waiting area and offer me a beverage and make sure I am settled in before before he leaves. My visit is a really relaxing, enjoyable experience.

cecilia lieberman

Jun 30, 2011

Chris Doyle is the BEST Service Advisor! It is one thing to receive excellent service. It is another to receive it consistently over a long period of time and that is what Chris Doyle provides! It is because of this service that we have referred friends and family to the dealership. We've had our Lexus for almost five years and we always make our sevice appointments with Chris. Chris is beyond courteous, professional, efficient and he makes the Lexus experience a great one! Chris always greets us with a smile, gets our car in and out quickly, he even knows my kids' names and always has a great story and a treat for them when we come in. Lexus of Wayzata is fortunate and lucky to have such an excellent,knowledgeable and "can do" employee in Chris Doyle who provides an exemplary level of sevice every time!

jfcataldo

Jun 30, 2011

Lexus of Wayzata was one of five car dealerships visited. Jamie Shapiro made the difference. He was very knowledgeable of the features, components and packages. He was also a big fan of the car, itself. He was great to work with. I recommend working with him.

jpreradovic

Jun 30, 2011

Jan did a good job of working with us to get us the vehicle we wanted. When we had a couple of issues she put us in touch with the service manager to ensure they were quickly resolved to our satisfaction.

Kpayne

Jun 30, 2011

I was introduced to Mike Gleason at Lexus of Wayzata by a good friend of mine who had purchased a vehicle from Mike in the past. My experience working with Mike was outstanding. He listened to my needs and when the vehicle that I had described came available, Mike contacted me and we completed the transaction. Additionally, I recently referred a co-worker to Mike and he is purchasing a vehicle as well.

Mary Docherty

Jun 30, 2011

Cal is wonderful to work with. He is not high pressure. He listens to us to find out what is important to us. He worked with us on pricing. He has excellent follow up. We will definitly go back to him for our next Lexus. We have purchased 3 from him so far.

mlkines

Jun 30, 2011

We were looking on the internet for a specific Lexus, a newer LX570, and happened to see one from the Lexus of Wayzata Dealership. When we called we were fortunate to get Ignacio Garrigos a our sales associate. For the beginning it was obvious that he was generally interested in helping us find the best vehicle for us. This was extremely important to be able to trust him as we lived in Winnipeg and were about to buy a 2010 Lexus sight unseen from a dealership we have had no previous dealings with.And that is exactly what we did and could not be happier with our purchase and the way we were treated by Ignacio. If you are considering a Lexus or any vehicle from Lexus of Wayzata you can be sure you will be treate with respect and honesty in purchasing your next car. Give Ignacio a call and you will be glad you did!!

myaudi123

Jun 30, 2011

I was extremely impressed with Mr. Ignacio Garrigos at Lexus of Wayzata. I had asked Ignacio to keep his eyes open for any used convertibles that came into the lot. He called me regularly with options, and...found me a great car...in fabulous condition, and at a great price. Ignacio gave me great advise on financing the car, and i felt he took very good care of me. I LOVE the car!! I have since referred both family and friends to Ignacio, and he has taken very good care of them as well!

SharonHowat

Jun 30, 2011

Jim was a pleasure to work with, as was everyone else we had contact with at the dealership. His communication and customer service were well above average. We are delighted with our purchase!

sperlc

Jun 30, 2011

This is my first purchase from Lexus of Wayzata and I'm extremely impressed with the level of service and professionalism received throughout the entire sales process. Cal Ryan the salesman I dealt with is very friendly, didn't pressure me and went out of his way to ensure I was happy with my purchase. It's always refreshing to work with a dealer who cares about you and your needs rather than the next commission check; like the sales team at Motorworks who should take a few lessons from Cal and the Lexus team.

asnowden

Jun 29, 2011

Very good experience with Mike. This was the second car I bought from Lexus of Wayzata and we worked with Mike both times. Highly recommend him and this dealership.

chad516c

Jun 29, 2011

I've bought three cars from Lexus of Wayzata and all three transactions went very smooth. Cal Ryan the salesman I deal with is very friendly, has never pressured me and is very helpful if I ever have a problem. Cal also calls me occasionally to see how the car is treating me and sends me birthday cards which I don't expect but it's a nice gesture.

Chris Dietzen

Jun 29, 2011

I worked with Tom Herman to purchase a used Lexus. Tom was knowledgeable, friendly, easy to work with and made the transaction an enjoyable experience. He was excellent in all respects. Since then, I've had my car serviced at Lexus, and that work has been excellent as well. I would recommend Leus of Wayzata to anyone.

jon376

Jun 29, 2011

Very good service, professional, friendly, knowledgeable.Mike Gleason is gifted in his interactions with others. I wish I had had him on my sales force when I was in business.

lexus55427

Jun 29, 2011

I had a good car buying experience working with Russell. He provided the necessary information for me to make an informed choice and was very helpful guiding me through the whole process. He took time to anwser my questions and really built a relationship with me that has lasted since. I felt confident making my final decision to buy from him. I have since recommended him to friend and family.

sjrings22

Jun 29, 2011

Yes, I would recommend this dealership and have recommended this dealership to people. An acquaintance of mine owns a Mercedes and a Lexus and he said that when it comes to both brands' service departments and sales departments, Lexus wins hands down with their friendliness and professionalism. That was all I needed to know. I guess JD Power knows it, too.

Boxielong

Jun 28, 2011

We have purchased three cars thus far from this dealership which has been great. They were very helpful and got te exact car I was looking for.

canuck56

Jun 28, 2011

This dealer made our purchase decision easy and enjoyable and did everything we requested and everything they promised. Mike Gleason has a professional attitude and understands the dealer/ customer relationship. Thanks to all the people of Wayzata Lexus, good job, we will be back.

Cthrelkeld

Jun 28, 2011

I have purchased 2 used cars from Mike Gleason. Loved the cars, loved the service, and loved Mikes attention to detail. The showroom and shop are spotless, and the service dept is first rate.

Greghern

Jun 28, 2011

My experience with Lexus of Wayzata was outstanding. About a year prior to purchasing my Lexus I purchased an Acura in the Minneapolis area. My experience at Lexus of Wayzata was far superior that it was with Acura. I can say based on my experience I will start my next search with Lexus Wayzata.

Statelyr

Jun 28, 2011

I visited Lexus Wayzata for service on my Lexus ES300 which has served me for many years. I loved that car but is was getting old. I spoke to Russell about possibly trading it in and upgrading. His committment to helping me choose the right car and his friendly attitude was amazing. Within hours I was driving home with a new car and I was thrilled. It was a great experience overall. All of the people who work there are knowledgable about Lexus and provide top notch customer service. This is the third car I have purchased from this dealership and will never go elsewhere! Thank you!

towensmn

Jun 28, 2011

Can't say enough positive things about Lexus of Wayzata as a company and Greg Ziton as our dealer. We have purchased at least 8 cars through the years for members of our entire family and will continue to do so given the excellence in performance that we receive. Don't go anywhere else. This is the best of the best.

Wgandy

Jun 28, 2011

I had the best customer service experience at Lexus in Wayzata. My sales person Lance Oldre was able to search for my perfect vehicle. He was in my opinion the best sales person I have dealt with in a long time. When it is time for a new vehicle I will definitely work with Lance at Lexus Wayzata.Thanks for everything !

akdillow

Jun 27, 2011

Jim was excellent to work with. He was very direct and we got to the bottom line very quickly--which is critical to me in the time I had to work with. He was also extremely friendly and accomodating at the same time. I would definitely like to buy another vehicle from Jim! Angie

blackkoffey

Jun 27, 2011

I am always treated like a VIP, particularly by the sales staff I work with(Tom Herman). He is friendly, familiar with what I like, who I am as a person, and he always provides me with assistance where I feel special consideration when working with him. I have been able to obtain vehicles over the years from Tom at a comfortable price. I have experiened Lexus of Wayzata to have excellent service while providing a comfortable stay considering all the amenities one might need. The environment is beautiful and the staff are excellent; it's always a pleasure to have Duane's expertise in the unfortunate event you have a service issue and your not quite sure what it is. You can trust that your vehicle will be attended to with quality and consideration. My experience with this dealership in general has been most amenable. It has been a pleasure over the years to not only drive a vehicle that presents with excellence but also purchase them at a dealership that provides an experience that matches that example. Thank you.Patina

ddaoust

Jun 27, 2011

I have always received that best service at Lexus of Wayzata.Better service than any other dealer I have ever been too.Also, the sale staff is the most attentive and most knowledgeable of any in the Twin Cities.

julie beth

Jun 27, 2011

Stellar customer service, flexibility, environment, no pressure financing (other dealers are notorious for that, but not here) and friendly people who treat you with respect and care. love all the stuff that is included in the purchase of the car too in terms of maintenance and service. I always enjoy the waiting area and the wifi and snacks too.

kjwohl

Jun 27, 2011

Tom Herman at Lexus Wayzata M is the best salesman ever! He cares about his clients and tells you if the car you want isn't right for you. My sister just bought a used one from Tom and she said the same thing. He gave her a loaner and looked after all her needs. This dealership is the Best!!!

lscarpa

Jun 27, 2011

Amazing experience with Ignacio Garrigos and great follow-up. Great value for a Volvo with low miles. I also liked their website with up to date inventory.

mtresidder

Jun 27, 2011

Russell was extremely helpful and knowledgeable about the car we were interested in. He was able to get back to us quickly through the negotiation process, making it relatively painless. We would recommend both Russell and Lexus of Wayzata.

cbeckman

Jun 26, 2011

We bought our certified pre-owned Lexus IS250 AWD from Jim Kirchner at Lexus of Wayzata. We are from out-of-state, and therefore pretty much completed our car deal over the phone and via internet. There are not many dealerships we would feel comfortable doing this with, but Jim and the sales manager, Bryan Grotte, were great.They kept us informed of their inventory, and worked very hard to find us the right car with the options we wanted at a fair price. Once we decided on our car, Jim was very accommodating arranging a time for us to come to Minneapolis to pick it up. He took care of all of the paperwork ahead of time, so we were able to complete the deal without any hassle. When we picked the car up, it was in excellent condition, inside and out. Jim was very knowledgeable regarding all of the options and features on the car, and was very patient and kind to demonstrate them. He has followed up after the sale also, which we appreciate very much. We feel confident the service department at this dealership will be as good as the sales department. Jim is the best, and we have already, and will continue to highly recommend this dealership to friends and family.Carol and Brian Beckman

cindy1

Jun 26, 2011

They were great. The were the same price as other dealerships, but I was assured that it was certified and came with a 100,0000mi warrentee. I would highely recommend Ty.

Goedderz

Jun 26, 2011

This was the third car I've bought from the Wayzata dealership. The entire staff from the owner on down, has always been extremely friendly and professional. I have purchased two cars from Tim Bastyr and have recommended numerous others who have been very content with him. I have never had a complaint with either the sales or service department in the twelve years I've dealt with the Lexus of Wayzata dealership.As I mentioned, I have recommended friends and family to the Wayzata dealership and will continue to do so.

Hope Brenny

Jun 26, 2011

My experience with Lexus of Wayzata was wonderful! Lance's helpfulness and professionalism was outstanding. He went out of his way to accommodate me when I bought the car and has contacted me several times since the purchase. I would highly recommend Lexus of Wayzata to anyone!!!

lexuslife

Jun 26, 2011

We originally were looking for a used vehicle and ended up buying a new Lexus. Mike Gleason was extremely helpful and since buying our first Lexus from him we have been back to purchase all of our vehicles from him. Mike is extremely helpful and isn't pushy. He's very concerned about making sure you have great service and love your vehicle. If we've ever had problems with the service department or anything else, Mike has stepped in to help out. He definitely is the reason we keep coming back to Lexus of Wayzata.

MJL1

Jun 26, 2011

Fantastic experience. Who would have thought purchasing a vehicle could be so pleasant. Highly recommend this dealership and employee Jim Kirchner. The knowledge of each individual was fantastic.

rckohlman

Jun 26, 2011

Greg is knowlegeable, informative, accessable and friendly. He is a "no nonsense" type of individual and does not provide any pressure to act before all elements of the pending sale is approaching completion. In short, he is a pleasure to deal with.and makes you feel like you are "family". A quality employee that represents you well.

Rob Darnell

Jun 26, 2011

I have been searching for a new car for 4 months, unsure what I was going to purchase. After considerable research on multiple vehicles and manufacturer's, I chose to purchase a Lexus vehicle due to the customer service of Pat Bernklau. Pat was helpful and not pushy in trying to sell me on a specific vehicle. Pat listened to my preferences and showed great patience. I original was looking at the CT200h and ended up going with the RX450h based on value, availability, and trade-in value. Pat supported me through this decision and gave me facts and pricing, but the decision was mine in the end. I appreciated the support from Pat in this process, without being pushed in one direction or another. In all, I visited the dealership and did test drives on 4 different occasions. I have not experienced the service department with my new vehicle yet, but I expect the service experience will be just as fantastic.

sprintvox

Jun 26, 2011

We recently purchased our fifth Lexus (from brand new to extremely used and several in-between) over the last 11 years from Lexus of Wayzata and each time its been a productive and enjoyable experience. Tom Herman in sales knows what Im looking for in a used Lexus and when Im not in a hurry to buy he keeps watch for me as used vehicles come in and calls me only when theres a good value arrival that I should check out. In the times when we need a used Lexus rather quickly Tom searches inventory throughout the region and at the same time confirms a stellar maintenance history as thats extremely important to me. But the great service doesnt end thereChris Doyle, my service adviser, watches over and takes care of my cars like theyre his and, more importantly, like Im using his money to keep them maintained! Im a big fan of smart maintenance and since we drive cars into high mileage Chris goes over all the options of where we should put our maintenance money each time we bring a high-mileage car in for service. As Ive said before Lexus cars are great but its Chris dedication to my personal smart maintenance program that makes Lexus cars a great value. Kudos to Tom, Chris, and the entire Wayzata team!

BarbSteve

Jun 25, 2011

We bought our 2nd Lexus RX from Mike and have been so pleased with our experience. We went back to the dealership and Mike because the service is excellent - from the receptionist to Mike and the service department. We already know when we are in the market for another car it will be a Lexus from Mike Gleason at Lexus of Wayzata. Mike doesn't think his job is done at the completion of the sale. We hear from him regularly to make sure we still like the car and that everything is going ok. We will definitely buy from him again and recommend him and the dealership every chance we get.

Carol/Michael Maras

Jun 25, 2011

I bought my Lexus from Tom Herman of Lexus of Wayzetta. He is an outstanding salseman. My husband and I found him to be friendly, helpful, interested in what we were looking for in a vehicle and helped us find the car we wanted. We have never been treated with such professional courtesy and friendliness. He will definitely sell us another Lexus in the future.

Joel65

Jun 25, 2011

Helped my father in law by two cars from Jamie Shapiro. It was great experience. Would go back myself. The dealership was beautifully appointed and every one was helpfull.

RobertJzenk

Jun 25, 2011

We have purchased 4 Lexus used cars from This Dealership and they are fantastic. Tom Herman is the Man that has been the most helpful. He is friendly, Helpful, honest and just an all around nice guy, sort of like a big brother. All of the people at Lexus of Wayzata are GREAT, and helpful. After I take the car to Lexus of Wayzata, I can drive the car anyplace and have nothing to worry about- it is taken care of-----That is what Lois(My Wife) and I enjoy because our Children Live in Denver, Kansas City, Kansas, and Englewood, Florida, and that is so nice, we can go anyplace and have no problems, cause Lexus of Wayzata has checked it all over--may sound funny but true..I could tell you some stories of other Dealerships, wehave had over the years, (not Lexus) and they are not so funny, that is why we stay with Lexus of Wayzata. Amen

buddyguy

Jun 24, 2011

I bought 2 cars from lexus of Wayzata and my sales people and service staff are top notch. I would recommend this dealership without reservation.You do not feel like you are being taken advantage of---they are honest good people.

Dessa

Jun 24, 2011

I had a great experience at Lexus and with the individual helping me, Gary Anderson. I was treated with respect and kindness. Gary didnt end the communication after the sale but continues until today to call, email, or send birthday cards. He has taken the time to build a relationship; aside from the car purchase. As a customer, I feel great knowing I made the right decision, because the car is great and the service is even better. I always recommend other new car buyers to this dealership. Thank you for everything you have done!!

dmona

Jun 24, 2011

I think we've purchased at least six cars through Greg Ziton and Lexus of Wayzata. I've already recommended them on multiple occasions. They are what I want to see in a dealership. I'm sure we'll be back again and again.

dpprice46

Jun 24, 2011

With each visit, I am always impressed by the level of professionalism and the utmost in surroundings. We plan to buy another Lexus in the near future due to the levels of service. Thank you.

jrocfish

Jun 24, 2011

Mike is the ultimate professional and a man I trust totally when buying a car. All the people at Lexus of Wayzata make you feel welcome and happy about your choice to visit them to purchase a car. I will always purchase my cars from them because of their people, their quality and the confidence in the dealership.

Kathleen Dalsin

Jun 24, 2011

We were very pleased with our experience of buying a car and dealing with Tom. He always seems to go out of his way to be friendly and helpful. We also have had positive experiences with service. Tom has always been helpful after the sale when we would need routine service. Kathy and Dave Dalsin

Kathleen Sheehy

Jun 24, 2011

Good customer service, sales personnel were very accommodating to our needs when we bought the car. We have had very good experiences with the service department as well.

kcohl

Jun 24, 2011

I HAD PREVIOUS EXPERIENCE WITH THIS DEALERSHIP BEFORE WITH A USED LEXUS RX 300 WHICH DEVELOPED A VALVE PROBLEM WHILE STILL UNDER WARRANTY. EVEN THOUGH I HAD NOT PURCHASED THE VEHICLE HERE THEY TREATED ME LIKE AN OLD CUSTOMER! WHEN I CHOSE TO LEASE A NEW RX350 I KNEW I WANTED TO DEAL WITH LEXUS OF WAYZATA. THANKS TO TOM HERMAN FOR ANOTHER GREAT EXPERIENCE!

lynnevans

Jun 24, 2011

I buy a car every two years. I used to dread the buying process. After working with Jamie Shapiro the first time, 3 years ago, I no longer feel that way. He is knowledgeable, trustworthy and fair. I have purchased my second Lexus recently. I would highly recommend asking for Jamie Shapiro.

Rich Hafdal

Jun 24, 2011

Gary was very friendly and knowledgeable about the Lexus brand. Gary went above and beyond my expectations to find the right vechile for me. Doug in service, he goes out of his way to make me feel like I am his only customer. Great service all around.

samsale

Jun 24, 2011

My first Lexus. This dealer offered great sales experience very fair and professional. The facilities and service dept have been resposive to the few things that needed attaention.

7yellowroses

Jun 23, 2011

I have bought four cars from Tom Herman. All four sales went smoothly.Tom was very helpful. He was very persomable and has a good sense of humor.I have recommended him to my friends and if the ocassion arises, would recommend him again.

beth1014

Jun 23, 2011

Sean in service is one the most friendly and customer service oriented people I have ever met. He listens to what is wrong, makes suggestions or finds solutions, he makes sure my needs are met on time.Tom Herman is an amazing sales person, he knows absolutely everything about cars, and if he doesn't by chance, he finds the answers. I don't know of any other car salesman that I would call or consider when buying my next car.

Charlie2011

Jun 23, 2011

Great service and attention to detail during my test drive from Russell. Non-pressure and made sure I was fully aware of all of my options. Follow through but not pushy. Friendly but not fake. It was fun working with Russell - it took me several months to decide. I am delighted with my Lexus RX350!

dronn

Jun 23, 2011

After being recommended to see what the dealership had to offer, I highly recommend anybody looking for a vehicle to shop at Lexus of Wayzata. They run a first class shop where everybody is friendly, the atmosphere is layed back and the sales accociates are there to help you find the perfect vehichle. If they do not have the vehicle you are looking for, they will find it for you. Even if it means selling you their personal car!

ewesterberg

Jun 23, 2011

The reason I would buy another car at Lexus of Wayzata is due to Tom Herman. He is simply wonderful to work with andhe stays in contact well after you have left the dealership. He truly cares about his customers and I know I can alwayscount on Tom to assist with any questions I may have.Thanks, Beth Westerberg

ghernz

Jun 23, 2011

We met Tom several years ago when my husband stopped in to Lexus of Wayzata to meet him. Tom had come highly recommended by a friend, and we thought the best time to meet a car salesman and see what he's really like was before we were in the market for a car. My husband told him up front that he just wanted to look around and get some ideas for when we would be looking for something different. Tom offered him the opportunity to test drive, and he did. Within a few weeks, the two of us went back and purchased one of the cars he test drove.A couple years later I needed a car. I looked at several dealerships to find something that would fit my needs and budget. My husband took me to see Tom. He was finishing up with another client, so he handed us keys for a 350RX to test drive.When we returned he had the list of available cars to choose from. We ended up taking the one we drove.Last year, due to unexpected medical bills, I needed to trade down so we could either reduce or eliminate my payments. I tried to sell my car by myself, but wasn't able to. I went back to Tom and explained our situation. He said he would take my 350RX back and give us as much as he could so I didn't have to worry about selling it. My husband and I came back to see he had that would work for us. The few that would fit our new budget were either cars I wasn't interested in, or cars Tom told us to shy away from. We left without finding a car and continued to look elsewhere. I thought I had found one elsewhere, but we just weren't sure, and the salesman was no help. We decided to think about it for a couple days. Tom called the next afternoon to see if we'd found anything yet because a car had just been traded in and he thought it would be perfect for me. We went in, drove it, and now it's mine. Tom told us from the beginning that his reputation is equal to the satisfaction of his customers. As far as we are concerned, he is a man of integrity and we are proud to be clients of Tom's.

heinm02

Jun 23, 2011

I had a great experience! I love the car and the sales person was very helpful and wasnt pushy like alot of car salesmen are. He was very friendly as well.

jcschommer

Jun 23, 2011

The people I have worked with at Lexus during the past 19 years have been terrific. I have never been treated so well by a car dealership. In both sales and service, the treatment both my wife and I have have received has been absolutely fantastic! Other than the past HS250 I had, I have really liked their products. These are the two main reasons that I have purchased numerous vehicles from them.I realize that I have paid a premium for their product in that discounts on new vehicles are hard to come by until just recently and service work such as rotating tires and oil changes have been high. The market is becoming more competitive with new product offerings readily available and other manufacturers offering attractive options such as free maintenance and free car washes.Lexus still has a great product but being able to afford to drive one doesn't mean my wife and I aren't careful with what we spend our money on!

JKFEESE

Jun 23, 2011

TOM WAS VERY PROFESSIONAL, KNEW THE PRODUCT AND WAS STRAIGHTFORWARD IN DISCUSSIONS OF PRICE. HE HAS CONTINUED TO BE OF SERVICE AFTER THE SALE. THE SERVICE AREA HAS BEEN PROACTIVE IN KEEPING MY CAR IN GREAT RUNNING ORDER.J

jwhendo

Jun 23, 2011

I've purchased 5 vehicles from Tom Herman at Lexus of Wayzata. He has been consistently great to work with - honest, fair, trustworthy, and has made each purchase a good experience.

Pinksarahbug

Jun 23, 2011

Before I visited this dealer, I was a very unhappy owner of a Chevy Tahoe. By the end of the visit, I was on the road with a fantastic used Lexus GX. It was amazing to me how well I was treated while I was there. The sales staff I worked with bent over backwards to ensure I was completely satisfied. The attention I received was such a positive change from my previous experience with the dealer I leased the Tahoe from. I would HIGHLY recommend Ignacio Garrigos to anyone who is looking for the experience to restore their faith in car sales staff.

R2011lx

Jun 23, 2011

This was my first Lexus purchasing experience, and it definitely will not be my last! Cal went above and beyond anything I have experienced at other dealerships. He was patient with me, my questions, and my desire to find "my" perfect car! He was thoughtful and genuine, which puts him a step above other dealers. Cal's follow up and attention to detail was much more than I expected! He wanted my car to be perfect and would settle for nothing less! The whole experience with this car has been top notch, from financing to service, Lexus of Wayzata does it right! I continue to spread the word about how well I have been treated and how happy I am with this car.

rafritz

Jun 23, 2011

Tom Herman tried very hard to find just the used car I was looking for.He is very knowledgable about cars and everything related to them.He also went "above and beyond" by bringing in a good potential buyer for a collector car that I wanted to sell.Would recommend both Tom Herman and this dealership for automotive needs.

William3

Jun 23, 2011

I have been very pleased with Tom Herman. He has sold us 3 preowned Lexus and has been very friendly and knowledgeable about his cars. He is honest and forthright in his representations. We value him as a friend as well as our used car salesman. I would highly recommend Tom to anyone who is interested in purchasing a used Lexus from Lexus of Wayzata. Doug Evans has been our primary service representative. He has helped us with warranty work as well as normal service work. He has done a flawless job in having our cars serviced. He has also helped out our son who owns a Lexus in Fargo, ND.

9700moreck

Jun 22, 2011

I have worked with Greg for 14 year. He has been great to work with and very professional. The dealership is very nice and great to work with.

Arlis Vande Garde

Jun 22, 2011

I had been to 4 other dealerships looking at a 3 year lease program, not always being treated seriously. My first visit to Lexus of Wayzata was a solo visit. Greg Ziton was eager for me to take a test drive on a snowy day when very few cars were on the road, as he stated; today is the perfect day to see how nicely the Lexus handles. and he was right ... it handled beautifully! Greg addressed all my additional questions professionally and treated me seriously. Subsequent visits to the dealership reinforced to me they are dedicated to assisting me in any question or needs that I have.

brokersharonross

Jun 22, 2011

Professionals, all of you! I love my Lexus and wouldn't consider going to another car dealer in future. Thank you for your friendliness, follow-up & over-all good service. Two things - I asked to have my car vacuumed the last time I had it serviced and the floor mats were not vacuumed. Secondly, the GPS system didn't work when I picked it up for the first time. Tom Herman said I should bring it in another time ~ it still doesn't work! Otherwise, I rate you very high as professionals. Thank you for your continued follow-up.

bwrigley

Jun 22, 2011

Russell was teriffic to work with from the initial greeting right down to closing the sale and after sale follow up. I would not hesitate to buy another Lexus from him.

DanRyweck

Jun 22, 2011

My purchase of a Lexus was again outstanding. Greg Ziton was a pleasure to work with and all of my questions and issues were answered in a polite and professional manner. The sale was made promptly and the car was prepared and explained with great satisfaction. I will continue to purchase Lexus vehicles in the future. The dealership has been very cooperative with all my requests for service or other assistance when needed. This is my third purchase from Greg and Lexus and the service and quality is why I keep coming back.

fredspriester

Jun 22, 2011

I have purchased 6 new and used Lexus vehicles from Lexus of Wayzata. Tom Herman has been extremely helpful and routinely follows up as to customer satisfaction. The process from selection through final purchase is always smooth and efficient. I highly recommend Tom Herman as he listens and recommends, making the entire purchase process a pleasure.

Janhale

Jun 22, 2011

I think this was the 5th car that I have leased thru Greg. He is always friendly, professional, helpful and does his best to find me a car in the color and with the features I want.

John Vogel

Jun 22, 2011

Tom and all others at Wayzata were very helpful and kind when I had to replace my 2003 Lexus. The decision to purchase a Certified Used car turned out to be very beneficial. JohnVogel.

lorenjoe

Jun 22, 2011

Tom was easy to work with - naturally friendly, interested in knowing what we wanted, and knowledgeable about the inventory. We bought a red Lexus ES 350, which we love as do most people who see it in parking lots! I would, and do, recommend Tom Herman and Lexus of Wayzata.

maprep

Jun 22, 2011

Greg is very professional and friendly. Always a smile and happy to answer all my questions. I have leased a ES350 twice and hope to again in 2013.

markpackard

Jun 22, 2011

The people I have met at the dealership have all been very friendly, sincere and competent. The facilities are great. I really like the new car lending when I get service work completed on my car....long term sales planning on the part of Lexus.

Nksmaby

Jun 22, 2011

We have worked with Greg for years! We bought our 300h in 2006 and it has been the best car we have ever had. We have a new 200 CT on order with Greg.We always have had excellent sales and service from Wayzata Lexus and have recommended Greg and the dealership to many. Nanci Smaby

primus8316

Jun 22, 2011

My friend, Tom Herman is the picture of professionalism. When I was thinking of purchasing a Lexus, he couldn't have been more helpful and informative. As a result, I did purchase a 2007 Lexus ES350 and I have been very happy with my decision.

rgb9353

Jun 22, 2011

I bought my first Lexus from Mike and Wes 4 years ago, since then I have bought 5 more cars from them. I like to change cars about every two years, the reason I have gone back to them for the past 5 purchases has been because of their high level of integrity, professionalism and knowledge of their cars and the industry. I have never felt being sold and as I result I have developed a trust and confidence in them, that I am willing to recommend any of my friends to them, knowing they will be treated right. They have gone out of their way to back up the quality of the purchase and the quality of the dealership.In some cases they have resolved issues well past the timeframe of any other dealer I have worked with and that is why I go back to them frequently.Mike (Sales) has been the best guy I have ever dealt with, I enjoy working with him.Wes (Manager) is as trustworthy a guy has you will ever meet. The team is awesome.

rhb

Jun 22, 2011

Leased several cars from Greg and every visit with him has been positive,friendly, knowledgeable and he makes his own deals without going to check with someone else. Service, tho expensive, has been a good relationship over the years.

sldallin

Jun 22, 2011

Previously owned a 2002 RX300 and was looking for a new car. Looked at the RX350, BMW X5 and Mercedes GL. While the BMW and Mercedes are nice cars, I kept coming back to Lexus. Drove the GX460 and absolutely fell in love. It combined the Lexus luxury with the power of an X5. Lance could not have been more helpful in my car search. As a woman shopping for a car, Lance sold the car to me and not my husband which I appreciated. I wanted to get into a car and have someone show me every feature the car had to offer and he did exactly that. He knew my timeframe for purchasing a new car and followed up with me on my schedule, not his -- something no other dealership did. My overall experience at Wayzata Lexus has always been positive. The service group is awesome (Doug Evans is the best!) While I rated the 'price' as a four, it is Lexus and you have to expect to spend some money if you are buying a car there.After having my previous Lexus for nine years and loving every moment I had with it, choosing another Lexus seemed like a no brainer. Every time I get into my GX to drive it, I know I made the right choice and it was a decision I couldn't have made without Lance.Would I recommend this dealership and especially Lance....YES, YES, YES!!!!!!!

slericks

Jun 22, 2011

We have leased two Lexus RX350's from Greg Z. at Lexus of Wayzata. The physical plant is excellent and usually has a large inventory of new cars. The customer waiting area is very comfortable with all the amenitees that people are looking for while waiting for service being completed. Greg is a professional car salesperson. He is not your typical high pressure car guy. He lets the product sell it self. He is very knowledgeable about the qualities and features of the product and is ready to answer any questions a customer might have. I have not heard him degrade competitor's products in his effort to sell a Lexus. Greg has also been very helpful and knowledgeable in the different purchase plans available. We selected a single payment lease plan. Our last transaction was completed by the internet and telephone. All the paper work was done in advance of delivery. Since we live 150 miles from the dealership, this is very important to us. On the delivery date Greg took extra time to explain all of the high tech features of our new vehicle and helped program a number of the features for us. Two days after taking delivery we left our home in Northern MN. for our home in FL. Everything went as expected with our new RX350. We will definetly consider other vehicle purchases from Lexus of Wayzata. Greg will be the salesperson that we consult with.

Solveig

Jun 22, 2011

My husband and I have purchased 9 Lexus vehicles at this dealership. We love our cars and the way we have always been treated when we purchase there. The follow up and service is exemplary. We couldn't ask for me. This particular dealership has really made even the service experience enjoyable by providing a great waiting/work space. All the staff really make you welcome and you can see the pride they take in the dealership.Could not ask for more!!! :-)

spiker

Jun 22, 2011

I purchased my car via Tom Herman who noted that he would be there for me for questions, problems, and etc. as long as I owned my Lexus. I purchased my car in 2006...Tom has always been there for any questions or concerns as of this writing which is very "atypical" these days relative to customer service..Tom has renewed my experience that great customer service still exists. Dave Carter

ss2taylor

Jun 22, 2011

Wonderful experience. I was looking for a used car and Tom found a great one for me right away. It was really a positive experience. I would highly recommend working with Tom and it is always a pleasure to visit Lexus of Wayzata.

ssepter

Jun 22, 2011

Cal has sold us 3 Lexus over the past few years and each time he has given us white glove service. He calls us during the year to follow up and see how we like our car and if we need any assistance or have questions. He is very knowledgeable about the models and searches to find the right car and features for us. We highly regard and trust him.

Tom Bernard

Jun 22, 2011

Greg Loop is an excellent sales professional and treated me with an expected sales experience. Lexus is a bit pricey but a good car that provides quality, reliability and style. I would recommend him and his dealership.

wsagstuen

Jun 22, 2011

Greg is very knowledgeable about Lexus vehicles, and was willing to spend the time with me to make sure that my purchases went smoothly. He also does a good job in following up with me about my cars, and in keeping me informed with information not only about my vehicle, but the dealership and Lexus in general. He's also willing to indulge me even when my interest in a new vehicle doesn't result in a purchase. I trust him to be a fair salesman, and I have never left Lexus disappointed in any way with the vehicles I have purchased. I appreciate his desire to develop a long-term relationship rather than hope for a short-term gain, and I have definitely benefited from that relationship.

2342222

Jun 21, 2011

I purchased a used Toyota Highlander from Russell Lawrentz and was very pleased with the entire experience. He was very knowledgeable about all the vehicles we looked at, and even gave me some tips about the one I drove in! This dealership knows the true meaning of customer service and treats you with the same level of respect whether you're buying a used Toyota or a brand new Lexus.

ameliaag

Jun 21, 2011

THE CUSTOMER SERVICE IS HANDS DOWN THE BEST I HAVE EVERY EXPERIENCED. THERE LOUNGE IS VERY CONVENIENT AND CATERS TO EVERYONE'S NEED. GREG LOOP IS AWESOME AND EVERYONE THERE WAS HELPFUL. I WILL BE PURCHASING ALL OF MY FAMILY VEHICLES FOR THERE AND WOULD RECOMMEND ANYONE LOOKING FOR A LEXUS TO CHECK THEM OUT!

Bev Lever

Jun 21, 2011

We have worked with Tom Herman and bought other vehicles from him. He's knowledgeable and most helpful. We are completely satisfied with our vehicles and service.

globotec

Jun 21, 2011

Lexus of Wayzata consistently exceeds my expectations for both customer service and communication. Regardless of sales or service I feel that our business is appreciated. Never have we been disappointed regardless of the reason for interaction. Whenever we have had a special request for the time service wrok needs to be completed the staff finds a way to meet our request.

jessicalemperes

Jun 21, 2011

Greg was great to work with. He was patient with us which was huge and took the extra time to get the car we purchased in to have some scratches touched up. Our experience with him was wonderful and we would highly recommend working with him. If he were single I would set him up with my mom. That is how much we liked him! :) The only thing that we would suggest improvements upon is the finance department. It took forever to get to that point and finish our transaction. We were in the lounge waiting and waiting...Other than that, thank you Greg! Jessica Lemperes

kcousineau

Jun 21, 2011

I have purchased two cars from Cal and on my fifth Lexus from the dealership. I've always had great service from everyone there from sales to service. Cal has made the sales experience a pleasure and always is there to answer questions i have about the car. He is always patient and follows up to make sure everything is working well. I would highly recommend Wayzata Lexus and Cal Ryan as you are guaranteed a positive experience. Thanks Cal!

khart26

Jun 21, 2011

I was excited about getting a new Lexus. But I was not looking forward to the usual car buying experience. So I was pleasantly surprised when we had the opportunity to work with Gary Anderson at Lexus of Wayzata. The process was very easy. We didn't feel pressured into our purchase. And I felt that we received a fair deal with our negotiations. I love my IS250 and will definitely recommend this dealership and Gary to my friends and family.

Lexushybridpleasure

Jun 21, 2011

Jamie Shapiro is the best salesperson you could ask for. We've purchased 3 cares from him, the last two at Lexus of Wayzata. We made the switch to hybrids with our previous car, a 2007 RX400h, and are currently driving a beautiful 2011 RX450h. Jamie walked us through all the info on hybrids, pros and cons. His expertise, extensive knowledge of models,and total commitment to our making a comfortable decision have made him our "go to guy" for car buying. He is simply the best of the best. The dealership is excellent in every way. It's beautiful, comfortable, and inviting. The service department couldn't be better - I love those guys. They greet me by name, give me a detailed overview of work to be done, (usually routine maintanace), then leave the last decision to me: whether to stick around and take some time in their inviting lounge, or drive off in a new Lexus loaner. It's a hard choice. The lounge is first class. Comfy club chairs, large screen tv, gormet coffee, snacks, current magazines and daily newspapers, small library and quiet office spaces equipped for working. It's a pleasure either way. This is the place folks. We are happy to recommend Jamie and Lexus of Wayzata to friends, family, and anyone who asks.

lwill

Jun 21, 2011

Russell was extremely professional and so very easy to work with. I would recomend any of my closest friends to him and I intend to use him again when I need a "new" preowned Lexus. A very satisfying and warm experience.612-247-6778

Todd M. Johnson

Jun 21, 2011

Tom was terrific, helping me to replace an RX 350 I leased starting in February 2010, which was totalled by another driver in December, 2011. He helped me to get the identical car (but a 2011 model), moving it through quickly and at a fair replacement price. Since then, service has been very good as well. The only minor glitch was my first service call, when the service agent seemed put out that I was hoping to get my car in on a short turnaround. Since then, I've gotten exemplary service and help. Todd Johnson

Birdeyman

Jun 20, 2011

This is my sixth Lexus and I would continue to purchase a Lexus from Wayzata Lexus due to their friendly and courteous service. A loaner vehicle is available if service will not be done done in a short time. Their waiting lounge is business friendly if you need to use the internet or just relax and wait.

blaine1953

Jun 20, 2011

Respected my lack of knowledge (first time puchaser of lexus). Organized and dedicated to the product. Service area professional and welcoming. Waiting area comfortable and included leisure as well as business amenities.

Cathy Van Hoven

Jun 20, 2011

Have always been a Toyota fan until now! Our salesperson Gary Anderson could not have been more helpful without the high pressure we avoid at all costs. We love our ES 350 and all the staff at Lexus of Wayzata.

george460

Jun 20, 2011

I'm 49 years old and have owned over 50 cars in my life. Cal Ryan and Lexus of Wayzata are by far the best team I've ever worked with. I don't plan on working with anyone else.

gs350

Jun 20, 2011

This past spring I had the pleasure of buying a car from Lexus of Wayzata. My sales professional, Cal Ryan, was a gentlemen of the first order. His knowledge of the Lexus lineup and car features was outstanding. He not only listened to what I wanted but made smart recommendations and helped me to identify the car that best suited my needs. I appreciated Cal's no-pressure approach, fast if not immediate answers to my questions and willingness to work with my difficult schedule.I've purchased several cars and have long disliked the process, especially when buying used. Surprisingly, Cal made the process enjoyable and he exceeded my expectations. The next time I'm in the market for a new vehicle I'll be calling him without hesitation. I'd also like to note the entire team at Lexus of Wayzata contributed to my positive experience.One final note. In the past I've had things stolen from cars when in the care of dealerships. When I traded in my old vehicle I left something in the car. It belonged to a client and I feared it may have disappeared. A couple days later I received a call from Cal letting me know his staff ran across the (expensive) item and he arranged for prompt return. I'm shocked to this day that the item found its way back to me.If you live in the Twin Cities and are in the market for a vehicle I STRONGLY suggest contacting Cal. He's a true pro and a credit to the car dealership business.

IzzyRodyRody

Jun 20, 2011

My overall experience at Lexus was exceptional. Everyone is so helpful and friendly. Gary Anderson helped make my deal happen without incident. He got me the car that I wanted and the price that fit both parties. He checks in to make sure everything is good. Its nice to walk into a dealership, find the car that you like and everything falls into place. I would go back to Lexus!! I would use Gary Anderson again. I love my CT200h!!!

jimmyp65

Jun 20, 2011

the situation was different. I had just bought a car 1 month previous from this dealer and it turned out not to be the car that I needed. I asked Cal to put some numbers together for a different car. He cautioned me that I would be penalized trading the car in so soon. I realized that I made a mistake and asked that he make it painless as he could. With his help we came to a decent price with management. The dealership has always been greatr to me.

km9173

Jun 20, 2011

My wife and I received great all around service. We would definitely recommend Lexus of Wayzata to others and will probably buy our next car there as well.

M.Chessen

Jun 20, 2011

Visiting Lexus of Wayzata is a pleasure all the way around. Beautiful showroom, Excellent Service Team and "Best" of all my Sales Person Jan Engel...This is my (4th) Lexus with her.Finally someone who makes buying/leasing a car an easy plesant experience vs. a stressful one... She is helpful, friendly and knows what I like and most important I "trust" her...Jan always goes the "extra mile" like programming my phone and garage door opener for me. She has excellent follow through skills and tends to detail always. I highly recommend Jan she makes the car buying experience a pleasure....

megalexander

Jun 20, 2011

Perhaps it was 8 years ago that Tom Herman found me my first Lexus. He knows our specific needs and recommends just what will best serve us. I have always thought my purchase of a car was smooth and accommodating and made simple by Tom. You've guessed it----I am now driving and love our third Lexus---a new RX350! Meg Alexander

mtupcraig65

Jun 20, 2011

Have purchased two used cars from Cal and have had all the service on the cars performed at the dealership. Cal and Mike Vold in the service Department have been gracious and helpful at all times. Cal spent extra time with me to help me understand the new navigation system in my car as well as some of the new features such as Bluetooth and setting up the phone book. Like being able to receive a loaner car should the work be extra long and enjoy having a clean car after the work is done. Have enjoyed my experience with Lexus and would recommend it to anyone looking for a quality product and service.

rbreding

Jun 20, 2011

Gary was great! He was patient while I considered my options and followed up with me regularily. When it came time to purchase, the process went smoothly. He even caught an issue with the wheel size on the vehicle and got it fixed. Thanks Gary.

rhs1234

Jun 20, 2011

I bought a used certified Lexus ES330 in June of 2011. I found Cal Ryan to be professional with good product knowledge. I believe he made a genuine effort to put me in a car that was right for me as opposed to just making a sale. In general I found the dealership to be very clean and customer oriented, but at a cost to me it was worth a few extra dollars.

Steven Hatch

Jun 20, 2011

Wonderful experience, This is the second RX that I have purchased from Wayzeta and from Russel. I would rate everything from sales to service as excellent. I have already and will continue to recommend Russel and Lexus of Wayzeta to all of my friends.

tana0023

Jun 20, 2011

We had a pleasure to work with Cal Ryan. He is really easy going, knowledgeable and always make sure that we are making the decision that we won't regret. I have to share with you that as much as he needs to sell the car, he did not come out that way. He is in the business of selling great Lexus experience to you. If you have a fobia with car salesman, I would recomend you to work with Cal. He will be able to give you a different experience.

jwitte

Jun 19, 2011

I would absolutely recommend this dealer to friends and family. I feel confident with my decision and know that I made the right choice.

kamos61

Jun 19, 2011

Our experience was very satisfactory while buying our new IS 350. The sales staff and Tom in particular was most accommodating. We've only had the need to visit the service department once for our complimentary oil change and first general service, however the staff there was a reflection of the sales staff.

kimberlantry

Jun 19, 2011

I made an usual purchase--a used Infiniti G37, purchased sight unseen. I found the make, model and color I wanted at Lexus of Wayzata via E-bay, and did all of my negotiations by telephone. Ignacio Garrigos, who handles the internet sales for this dealership was gracious and completely honest over the telephone. He worked with me by phone and e-mail on all the details, and then picked me up at the airport and took me to the dealership. Everything was in perfect order, and I had the car purchased and was literally on the road within 30 minutes. And the car was everything Ignacio and the dealership said it was--in absolutely perfect condition--and I should know, my test drive home was 2,000 miles, all the way to San Francisco, California.

Legalmarylou

Jun 19, 2011

My experience with the Lexus Dealership of Wayzata and Cal Ryan was a very satisfying experience. Cal showed me vehicles I was interested in and helped me decide which one would meet my needs. There was never any pressure to buy. He was very knowledgable about the car and answered all of my questions. When I came to pick up the car there was a scratch on one of the side mirrors. I ended up deciding that I wanted it fixed and it was done without any problem. The car looked like a brand new car when I bought it even though it was a preowned vehicle. Everyone was very professional and more than helpful at all times. I have already recommended the dealership and Cal Ryan to two of my friends.

lynnwa

Jun 19, 2011

Easy online appointment, expected me on arrival and had free rental car, very specific on service and costs, good followup, coupon discount, service with smile

nancyredden

Jun 19, 2011

Cal Ryan is a pleasure to do business with. He always treats me well and makes sure I am completely happy with my sales experience. For this reason, I have bought 3 cars from Cal!

Tessla

Jun 19, 2011

We have had the pleasure of working with Ty for several years. He is not only knowledgeable in the Lexus brand...but he always takes a genuine interest in our needs and wants. His humor and natural charm will keep us coming back again and again.

Angelamae

Jun 18, 2011

Russell was very knowledgable about all the vehicles to find our exact need/want. He was honest. He had patience while we made our decision so we didn't feel rushed or pressured. Very pampering experience overall...very happy.

kkruppst

Jun 18, 2011

It is my pleasure to recommend Lexus of Wayzata to anyone with car shopping or repair needs. I have been a customer for approximately 8 years and have purchased 3 preowned cars from this dealership. I would like to share some of these excellent experiences with you.1.) Tom Herman. He has sold me all three of my cars. He takes the time to understand what I am looking for and what my wants versus needs are. He even goes so far as to tell me things like "Karl- you don't really want that... those things are overrated". He has always been over-the-top honest and fair. He has worked with the Lexus of Wayzata financing team to provide me the best value on my trade in and the "new" car. He will always be my #1 choice for a salesperson. I have referred people to him, and they echo this experience. Tom is A+ all around. In addition, he wears cool glasses.2.) The service center. I can only say good things about the service center. I have done about 50% of my servicing at Lexus of Wayzata. (the other 50% of the time I did not live nearby). A couple of highly positive experiences that will never go unnoticed are the following: - Once I brought my car in and the gas light was on. The service folks filled up my tank completely and did not charge me. - Once I brought my car in for an oil change. The service person noticed a scratch on my bumper from the parking lot. He filled the scratch with the appropriate paint and gave me a vial of matched paint. No charge. No request. Just plain attention to detail. - Every time I bring it in I get a free car wash, a bottle of water, and a mint on my dashboard. - The waiting lounge is fantastic. There are treats, soda, coffee, sadly no beer.3.) Lexus (the manufacturer). They go above an beyond for their customers. My most recent purchase (IS350, 2006) was recalled for valve spring replacement. I had to bring the vehicle in for servicing. The car was serviced within one day (props to LofW). Moreover, because of the inconvenience, Lexus of Wayzata gave me loaner car (though I could not convince them to give me a convertible!). In addition to this, LEXUS (the manufacturer) sent me a two letters for my inconvenience. 1.) A letter containing a $500 giftcard for ANYTHING at a Lexus dealership. Seriously. A little over-the-top. 2.) A letter containing a coupon for $1500 off of any new car. I cannot recommend this dealership enough. If you are in the market for an automobile. Call Tom Herman. He will take care of you. You will feel like you are the most important person in the building.

paynel

Jun 18, 2011

I was in the market for a used vehicle and not being able to find what I was looking for locally began searching the Internet. I came across your website and through inquiries met and corresponded with Jon Stusse. Jon and I exchanged particulars and details of what I was looking for and the price range I was comfortable with. At no time did Jon use any pressure to make a purchase. He was understanding and patient while we waited for the right vehicle to come along, and it did. Jon took my offer to the dealer and when it was refused did not give up. Jon went the extra mile to see what he could do. I'm glad he did, the end result is I am now driving a 2010 Lexus RX 350.My husband and I drove from Winnipeg, Manitoba Canada to met Jon at the dealership. He was kind enough to take the time to go over the vehicle details and even set up my cell phone for me. What a pleasure it was to finally meet Jon and the staff of the dealership in person. From the moment we walked in we were treated as valued customers and felt like we had been working together for years. Everyone was very professional and very happy to be working for this company. It says a lot when you have staff that have been with the dealership for years. I congratulate you on your hiring Jon Stusse as a representative of your Lexus dealership. I feel I can contact Jon at anytime to discuss any questions or concerns I might have. Even though there is a distance between our locations, I know that should I need to return to the dealership for servicing or just to say hello, I will be greeted in the same kind and attentive fashion as the first day I purchased my vehicle.Sincerely,Linda Payne

rjnarva

Jun 18, 2011

Jan Engel at Lexus of Wayzata made the leasing of a new Lexus IS 250 a great experience. I had many questions about leasing and Jan answered all of them in a detailed, easygoing and friendly way. During the Lease Jan would email periodically to make sure the experience was a positive one.

sjwold

Jun 18, 2011

We enjoyed working with Jon. He was very knowledgeable about the vehicles we were considering. Once we decided on a model, he provided useful information that assisted us with choosing a specific car and options. Jon accommodated our schedule, going out of his way to make the process go very smoothly. He even made the process fun for our young children. We feel Jon is a trustworthy sales person and would recommend him to our family and friends.

1schreier

Jun 17, 2011

Ty was very responsive to our request to purchase a new RX. He presented us options, worked with us to pick the right model for us, and presented a fair price. He followed up with us both during and after the sale. This is at least the third car we purchased from Ty and we will purchase more from him in the future!

BurnsyBob

Jun 17, 2011

I think the price I paid was high, and higher than the market price for a similar car. However, I have worked with Ignacio in the past, I believe in fostering and sustaining relationships, even if that costs a bit more, and I enjoy working with Ignacio.He is good at fostering and sustaining relationships as well - and in the end that is what much of business is, a relationship.

Cmarschel

Jun 17, 2011

When I was buying the car the salesperson was very patient and not pushy or aggressive. Took his time and answered all my questions concisly. Always returned my calls promptly. They have alway taken very good care of my car and my needs as it pertains to the car. The last time it was serviced they employees involved went above and beyond to make me feel comfortable with what they were doing and why they were doing it.I had to take it back a couple times and they were very accomidating about giving me a car that I needed for my business.

Mambros

Jun 17, 2011

Worked with Mike Dalton and Ty Oprish to find the Lexus model that was best suited for me, either IS or ES models, they were very patient as they wanted to fit me in the correct model-what was nice was that price was not really a factor at this time but rather correct model style. When we finalized on the ES350 then the color, year and price came into the process. Once we found the car they gave me a fair assessment and value of my car and discussed the list price of the car I had chosen..., being a previous Lexus of Wayzata buyer and working with both Mike and Ty gave me the confidence that they wanted to work within my budget and select the proper car for me along with color, model, features etc..., they were able to work with me and finalized financing all within a reasonable period of time. In addition I would like to add kudos to both Doug Evans and Shawn Moorehead as excellent Service Reps for Lexus and have always been friendly and detailed with service if needed and are always welcoming to the dealership-a strong customer service attitude!

MMAIERS

Jun 17, 2011

I had a very good expirience working with Russel from the time I stepped on the dealership lot (looking for a SUV), until I picked the "new" used car a week later. Good interaction on trade-in value. Fast pick-up (<1 hour) - no problems. good financing

Rsoderbe

Jun 17, 2011

The whole experience was very enjoyable from start to finish. They also have a great waiting area. This was by far thebestcar dealership I have ever been too.

skiffin

Jun 17, 2011

Mike DAlton and Dave Skeens were very professional and knowledgeable and not once was there any pressure on me. Dave stayed in touch with me for 2 years while my Infiniti lease expired and he was right there so I came back to the Lexus family after leasing 2 Lexus and 1 Infiniti. Love my GS!

wolszewski

Jun 17, 2011

As I looked for a used car, I was treated respectfully and was not pressured at any point. I was able to negotiate what I thought a fair price on the car and was offered a fair price for my trade-in. As part of the deal, I received a new set of tires and the sales people suggested I use the old tires over the winter and have the new ones installed in spring, which I did. I have to say that the surroundings and service made me wish I lived closer so they could regularly service the car I bought. At every point they exceeded my expectations.

achallgren

Jun 16, 2011

Fantastic experience at Lexus of Wayzata and working with Gary Anderson was easy and stress-free. Gary was very flexible and accommodating to our needs and helpful after sale was completed. From putting together different financing options, finding exact car I wanted, to setting up blue tooth for me -- Gary didn't miss a step. Service department is outstanding as well! I will definitely work with Gary and Lexus of Wayzata when the time comes to get a new car.

coblejs

Jun 16, 2011

Ignacio was very professional, very personable, and a great salesman. Overall, this was a great experience and if we need another car, we will be back. Sincerely,Sally Coble

deelevin

Jun 16, 2011

A superb purchase experience. Especially, Jim Kirchner, Sales Associate who was relentlessly persistent in finding the exact 2009, red, RX350 we were seeking. He was completely prepared for our arrival, attending to every detail of the purchase with precise proficiency. He together with all of the other associates were always courteous, professional, & exceptionally efficient, making doing business with Lexus of Wayzata a genuine pleasure.

EllenSusan

Jun 16, 2011

We have had four leased Lexus cars and have been doing business with Lexus of Wayzata for about ten years. Our experiences have been consistently positive. Jan and all of the folks that work at Lexus of Wayzata have been helpful, both in person and in response to telephone or e-mail questions. When we have taken our car in for service, the work has been done promptly and well. Whenever we have come into the dealership, Jan has gone out of her way to be there and to make sure we are well taken care of.

janet lundeen

Jun 16, 2011

We have purchased 2 new Lexus cars from Jan Engel in the past and have had a wonderful and positive experience each time from Jan as well as with the dealership.Jan has the knowledge and experience that we are looking for in a sales person, she truly knows the lexus vehicle inside and out, from financing to maintenance our questions have always been answered on the spot. We would not purchase another Lexus from anyone but Jan Engel at Lexus of Wayzata.

JeanneRH

Jun 16, 2011

I don't know where to start. I had a great experience from beginning to end. I worked with Tom in the used car department and he was great! I had never bought a car by myself before, my husband always took care of that for me, and Tom made it easy. I have to admit I was a little overwhelmed and nervous to do this solo, but he walked me through what I needed to do, and in my opnion I left Lexus with a great deal and a perfect GX 470! The price was better than any other dealer in town for the truck I bought and it runs perfectly and looks even better than perfect! I love it!! I will tell my friends about Tom and Lexus of Wayzata for sure!

Patty L

Jun 16, 2011

I just purchased my first Lexus, and absolutely love my car. The experience from start to finish with Ty Oprish was professional and very easy.

vwinkel

Jun 16, 2011

I looked at Lexus in 2008 or 2009 and wasn't happy with my visit, so I kept my old car. I went again in 2011 and worked with Lance Oldre. He had contacted me earlier when he reviewed my previous visit notes, and worked with me on buying a new car. The experience was completely different. Lance treated me fairly, he didn't walk off to have some secret conversations with "management", he showed me the options and prices I could get, there was NO pressure and he was completely flexible in meeting my schedule. Buying a car just went from my least favorite thing to do to something manageable. I would recommend Lance in a heartbeat to anyone interested in buying a Lexus and I will definitely pass on his name for referrals. It was a pleasure working with Lance!

2mikeyd

Jun 15, 2011

In 2009 I purchased a Lexus IS 250 and feel that it is important for me to have it serviced at Lexus of Wayzata. Ever since my first visit I have been helped by Bob Stalberger at the service desk and I can't say enough about him. He is extremely helpful, polite, respectful, great personality, and very informative. As long as I am driving a Lexus I will be scheduling all of my service visits with Bob Stalberger. He is a great asset to Lexus of Wayzata!

carbuyer335

Jun 15, 2011

We have purchased four vehicles from Jim Kirchner at Lexus in the last eighteen months. His service is exceptional because he takes time to understand our specific needs and then addresses them. The overall service and value equation at Lexus is great, which is why we keep returning.

daviddellwood

Jun 15, 2011

Best service in Town, I have bought 3 used Lexus from Ty and all 3 have performed excellent. Ty offers a fair price and is easy to negotiate with. Treats my wife and I special even though we are buying mid-priced used Lexus.Service Department Ross always takes care of problems and fixing them ASAP. 2 cars have been serviced by Lexus of Wayzata to over 250,000 miles. Both worked great even when trading in, just wanted a newer model.

Eileen Reasland

Jun 15, 2011

Jan Engel has helped me with my cars for approx. 20 years. Both Jan and the the dealership have been extremely helpful through the years. Always ready to answer any questions and assist me with any situation - ie getting my cell phone to connect to the blue tooth of the car. I would give Lexus of Wayzata and Jan the highest rating.

frankeca

Jun 15, 2011

Whenever I'm in the market for a different vehicle, I always start by calling Jan Engel at Lexus of Wayzata. Although I don't buy new, I can almost always count on finding a quality preowned Lexus or similar vehicle. Jan is willing to listen to my interests and needs and works to match me with a suitable vehicle in great condition. The atmosphere is professional, low-stress and friendly. I highly recommend Jan and Lexus of Wayzata!

jmcnitt

Jun 15, 2011

I had a great experience at Lexus of Wayzata. I needed to replace my aging Mitsubishi Lancer and I found a great deal on a 2008 Nissan Rogue. Ignacio worked with me to get the numbers I was hoping for, and was very courteous and patient with me. I had a to wait a bit to get through the financing but in the end it was worth it! I love my new car. I would definitely recommend Lexus of Wayzata and Ignacio Garrigos for anyone looking for a car.

jon

Jun 15, 2011

Russel goes out of his way to make the car buy experience very comfortable. Our Family has purchased over 4 cars from him in the last 5 years. We will continue to go back knowing Russel's commitment to quality and service.

laraethomas

Jun 15, 2011

I had leased a car from this dealership three years prior and was interested in changing to a different model vehicle. The sales associate I had worked with for the lease had moved on and I was put in touch with Josh Smith when I called in to see what my options were. We discussed what I was looking for over the phone. He was very flexible as far as setting up an appointment that worked best for my schedule and knowledgeable about their vehicles and details pertaining to the termination of my lease. When I came in he was timely and organized. I felt very comfortable and not pressured in to making any decisions. I ultimately purchased a new vehicle. When the car was delivered to me, Josh took extra time to help me set up the navigation and thoroughly went over all of the features the car had to offer. Having worked with the dealership three years prior I was already impressed with the service department, financial department and dealership overall. Purchasing a car is a big investment and can be somewhat stressful. Josh was very easy to work with due to his high level of competency, fun personality and excellent customer service.

MikeM02

Jun 15, 2011

My experience at Lexus of Wayzata was great! I worked with Ignacio Garrigos who was very helpful in every way imaginable. He knew everything about every car, and it felt like I was working with upper management as well as a very skilled Sales Professional.The whole environment at Lexus of Wayzata is first class. Everyone I talked with was great. I have never had a more smooth and seamless car transaction in my life. I would recommend Lexus of Wayzata to anyone. I would also recommend you request Ignacio, you'll be glad you did.

murmetz

Jun 15, 2011

My experience with Lexus of Wayzata has been terrific. I was shopping for a new car last summer and stopped in primarily to compare Lexus with BMW (my first choice). The sales person was excellent and quickly assessed my needs and helped me think through some options. Our interactions were informative, comfortable, and fun. As a result of this, I ultimately chose to lease an RX350. Everyone has been very professional throughout the last year (sales, finance, service). I appreciate the updates and reminders that are periodically sent to me. I have recommended your dealership to others and will continue to do so. Regards,Sarah Murphy

PAULPAUL PAUL

Jun 15, 2011

The reasons why I have given this dealership such a high rating is because of Russell Lawrentz's honesty in working with us in purchasing 3 cars at Lexus of Wayzata. We have great respect in his integrity. He put our interests first and provided solutions to our needs in an approach that positively impacted our family regarding our budget and desired car performance. Overall, Lexus provides great service on our vehicles and has been proactive in handling issues that may arise. In one instance, our power transmission failed to early, and Lexus helped with the costs and worked with headquarters to help with the cost of replacement. I have only high marks for Lexus of Wayzata and especially Russell Lawrentz!

picker

Jun 15, 2011

Russell is easy to work with and conveys a high degree of confidence in the dealership and the quality cars they sell. I would recommend him to anyone.

raulruiz100

Jun 15, 2011

Another great experience at Lexus of Wayzata. This is the third vehicle I've purchased in the past 2 years and I have to say, the experience at Lexus of Wayzata makes car buying so easy. Rich and his assistant Jon did a GREAT job exceeding my expectations. My wife and I found the perfect vehicle. Rich. as always, did a phenomenal job helping us with the purchase. He also introduced us to his assistant, Jon S, who was absolutely fantastic. Jon went above and beyond in following up and clarifying any outstanding questions we had. I highly recommend Lexus of Wayzata as well as their support team.

susanfuller

Jun 15, 2011

We have purchased 2 cars from Lexus of Wayzata. One of the reasons we went back to Lexus was the people at the dealership. Awesome is the way to describe them. Val is an excellent salesman and never gives up - I had my first Lexus for 8 years. (We still have it and our son drives it.) He kept in touch with me throughout that time and sold me another car. Chris Doyle makes the service dept. He is another reason I did not look at other kinds of cars. His attention to detail and customer service is first class.

teamodom

Jun 15, 2011

very friendly staff, can't say enough about the professionalism of Jim Kirschner. Made the whole buying experience unique and a pleasure, this salesman was the sole reason I went with Lexus vs BMW.

ccnyhus

Jun 14, 2011

Very knowledgable of vehicle, and able to answer questions regarding competitors offering similar products. Was efficient with my time, was complete with answering any questions, and very thorough in making sure I was satisfied with everything. Introduced me to the service managers, and laid out all the options fully. Was not pressuring in any way, and was very respectful and pleasant to deal with.

dcsyke

Jun 14, 2011

Russell was a pleasure to work with and I am very happy with my vehicle. I would definately go there again when I am ready for another vehicle.

elemke

Jun 14, 2011

I have done business with other dealerships in the Minneapolis-St. Paul area, and used to think that I could not have a better experience anywhere else, but I was wrong; Lexus of Wayzata tops them all. I am excited about the days when I get to take my car in for an oil change...it is like going to the car-spa.I have also been nothing but impressed with the sales process and in particular with our dealer, Jan Engel. She is not only honest, attentive, and gives us a great deal, but we trust her and consider her a friend.Elizabeth and Paul Smaby

gebha001

Jun 14, 2011

He was very professional and well-versed in both Lexus capabilities and any specific customer needs. For me, purchasing a car is a necessary evil and I do not enjoy this activity, but he made the process quick and easy, and relatively pleasant. There were a couple of items at pick-up that weren't right with the car, but he assured me that they would be fixed when I bring it back.I will certainly consider Lexus next time my family needs a new car.

jmwilson

Jun 14, 2011

Salesperson was honest and upfront with all aspects of sale. We have work with him in the past and he always takes care of us.

pbodine

Jun 14, 2011

I highly recommend anyone to buy a new or used car at Lexus of Wayzata. The service and treatment of customers in unbelievably good. It's A++++ service with a smile!!! They even delivered my car to my home when all the add ons were done....how nice is that!

rtbrindley

Jun 14, 2011

I have given the rating I provided largely because of Tom Hermann. Tom is an amazing sales professional! He was a phenomenal resource and very supportive throughout the entire sales process. He asked the questions necessary to understand my needs and then recommended a solution based on my budget and personal situation. Lexus sales people can learn from his expertise and tenured experience. The dealership forced him to split the commission with another sales rep because I called the dealership and this man simply fielded the call. Tom deserves credit and commission for the full sale.

scottbmorrison

Jun 14, 2011

I have been buying Lexus vehicles since 1994 because of their extremely high reliability, safety and build quality.I stopped buying American cars (I owned a Buick Park Ave) because they kept breaking down, I spent $5000 in the period of 5 months on a new transmission and engine at only 90,000 miles. I have never had any problems with Lexus cars, the service is great, people are friendly and it is close to my home. I will continue to buy Lexus cars for my daughters in a few years. Keep up the excellent work.

Thomasstillman

Jun 14, 2011

Jaimie has been my main contact for the last 4 plus years. Originally I met Jaimie at the auto show about 6 years ago. At that time he was so helpful, spent time with me and answered all my questions. When I finally decided to drive a Lexus I remembered Jaimie from the past and sought out Jamie Shapiro. Through his hard work and attention to detail, I have been able to drive 2 new Lexus Automobiles. I would recommend Jaimie to any prospective customer.

wallygb

Jun 14, 2011

We have leased two RX350's from Jamie. Each time his strength has been his honesty. I believe he has been very upfront in our conversations and I have felt that when we completed our purchase we received a fair price. I have used Edmunds openly with Jamie and he has always worked with us to come to a mutually agreeable deal. I would recommend Jamie to everyone that wants a pleasant car purchase experience. thank you Jamie.

Walshlisah

Jun 14, 2011

Jon was very professional, informative and friendly. He worked with the GSM to accommodate our pricing program that we would have otherwise enjoyed through my husband's employer. They were happy and proud to provide it, and made us feel very good about our purchase. The follow up sales regarding fitted floor mats was equally satisfying and overall, we would refer this dealership to any friend or family member.

wpmccague

Jun 14, 2011

Friendly and reliable service at all times. A pleasure to deal with throughout the entire process of purchasing the vehicle unseen and transporting/importing the vehicle to Canada. I am presently considering the purchase of a second vehicle from Chris Ihle/Lexus of Wayzata.

Al McNee

Jun 13, 2011

I have purchased/leased 9 vehicles over the years from this dealership and specifically from the same sales person-Jan Engel. She has been the best sales person I have ever dealt with in the auto industry.She is honest, goes the extra mile and is steady...she does what she says she is going to do. She also negotiates well and is fair and reasonable.I will probably get my next car from her.

arifnazir

Jun 13, 2011

I had the pleasure of dealing with Ignacio Garrigos regarding the purchase of my car. It was a lovely experience, Ignacio was very friendly, thorough about his knowledge of cars and very professional in explaining any questions that we had.I would recommend him any time to my friends and family with out hesitation. Thank you for doing such a wonderful job Ignacio!

Bilka1

Jun 13, 2011

The customer service is great! I would highly recommend Greg Loop and Ty Oprish to anyone looking for a new or used Lexus. They know their products and services.

bor

Jun 13, 2011

Outstanding communication and service. I personally had extensive conversations with with both Chris and Brian (used car manager). Very friendly and thorough. Excellent customer service. Even after purchasing my used car and finding some issues with paint chipping, they offered to touch it up at my convenience at no charge. Lexus of Wayzata is simpy a pleasure to deal with.

carag

Jun 13, 2011

The service I received when buying my car was excellent and each time I go back for service it is just as outstanding. They matched prices, provided free loaner cars and have a great area within which to wait.

carriegeorge

Jun 13, 2011

We had a very good experience with Wayzata Lexus. Everyone we dealt with was prompt, professional and friendly. We would recommend the dealership to others!

cweil797

Jun 13, 2011

Have always had a terrific experience working with Tim and everyone at Lexus of Wayzata. You pay for the quality with a lexus and htis dealership but it is definitely worth it! i just wish that they could have supplied more current updates on the status of delivery of the new compact. Tim displeased my wife by not returning one of her phone calls. Aside from that bobble, the sales and the service at Lof W have never failed to deliver the highest level of service. They are not perfect yet but are trying hard. Please keep up the great work!

davidmlink

Jun 13, 2011

Professional, courteous and genuinely intersted in customer's satification before during and after the sale. These guys get it and are a class act.

dbwazi

Jun 13, 2011

I have purchased 3 vehicles from this dealership. The experience has always been excellent. No pressure - straight forward - fair. In thirteen years I have always had the same sales person (Jan Engel). This is on purpose. She remembers me, knows what I am looking for, keeps me posted on model changes. Good buying experience. Service department is excellent as well. Ross Bingham really takes great care and personal interest in his customers.

drewkal

Jun 13, 2011

The entire staff of Lexus of Wayzata is friendly, helpful, and go out of their way to help you for whatever reason you came in there for!

GeorgeCa

Jun 13, 2011

Dealing with Lexus of Wayzata and Ignacio was a pleasure.I normally don't like the car buying experience and thetime wasted with the paperwork closing the deal.But...dealing with Ignacio and Lexus of Wayzata was anentirely new experience. We made the deal over the phoneon Monday and I picked up the car Wednesday morning as Iwas driving through the Twin Cites on my way to Fargo, ND.Everything was ready for me...I spent 17 minutes on the paperwork. Then Ignacio took the time to show me how tooperate all the options on my car.Total time at the dealership...55 minutes...that's fromthe time I walked in until I drove my car off the lot.I will definitely purchase again from Lexus of Wayzataand highly recommend it to anyone looking for a Lexus orother car they may have on their lot.George CallensMankato, MN.

gos

Jun 13, 2011

Very co-operative, when I walked out on a new car deal they called within a couple of hours and offered a deal that satisfied both of us. Second car we have gotten there, service is all ways top notch.

jeancraig

Jun 13, 2011

All of my experience with the sales and service staff has always been 100% first class treatment. Most helpful with communicating and advising about service problems and completing service work on time. Also sales person, ( Jan Engal) staying in touch on routine basis.

jlsullivan

Jun 13, 2011

I have purchased more than on e vehicle from this dealer. On the selling side, Jan was extremely helpful and professional in helping me decide the correct new vehicle for me. She has also followed up to make certain everything is still good with the vehicle. The service team is also very knowledgable about the vehicle and what is necessary to keep it running smoothly.

Lars Ollberg

Jun 13, 2011

I was quite happy about the frienliness and professionalism of Mr Lawrence in Lexus of Wayzata. If I had any issues or questions he was prompt to help and reply.

mjfarland

Jun 13, 2011

I purchased a Lexus GS350 (one they loan our for service work)from Russell and it was a very positive experience. He was professional, knowledgeable, and responsive. Russell was also very helpful in a search for a used car for a new driver in my house.

mo

Jun 13, 2011

As always, the service I get from LEXUS OF WAYZATA is worth the 45 mile drive for me. I know I will be well taken care of and treated fairly and honestly. The waiting room area is second to none and a great place to wait either by myself or with my children in the pay area. The special touches like leaving a mint and water on your dash at the end of service are really above and beyond and make the customer feel as if they are appreciated. In this ecomomy, there are cheaper places to get my car serviced, but we keep coming back because of the friendliness of the dealership and the superb service. Thanks to Tom Bennett for always taking care of us. If he is not available, he puts us in the capable hands of one of his co-workers. We always recommend LEXUS OF WAYZATA to those seeking a quality car in a quality environment.

msu169

Jun 13, 2011

Felt totally informed. Jamie has continually been available for any follow up questions. Plan to purchase Lexus autos on a regular basis because of him.

nldavidson

Jun 13, 2011

Gary was a great sales person to work with and his follow up has been incredible. I have already referred one friend to Gary and would not hesitate to refer others to Gary at Lexus of Wayzata. Service department there is wonderful too. Such a nice atmosphere and the people are always helpful.

Rosalyn66

Jun 13, 2011

I was a previous Lexus owner and was looking for a new one. Jon answered an email that I had sent. He called a few times and was friendly and very pleasant to work with. We made the deal on the phone because I live in Sioux Falls and wasn't able to drive up. We were very pleased with the dealership and our helpful salesman Jon when we arrived to pick up my new Lexus RX350. Jon went over everything with us and we were happy to drive away with a full tank of gas compliments of the dealership. I will recommend this dealership and our salesman Jon.I love my new Lexus but a little disappointed with the quality of the carpet. The carpet was much nicer in my previous Lexus.Rosalyn Veldhuizen

sgerster

Jun 13, 2011

This was my fist purchase of a lexus and I hope it won't be the last. My sales executive, Jon Stusse, was very helpful, knowledgeable, and friendly. All employees we have been involved with to date have been very courteous and helpful. I would certainly recommend Lexus of Wayzata to anyone interested in a stress free car purchase.

spiderspice

Jun 13, 2011

Dealing with Lexus of Wayzata has been a wonderful experience. Buying the car was a breeze, service has been great and I would definitely purchase another vehicle from this dealership. Jan Engel has been a top notch sales professional who I look forward to working with again in the future!

SueGodes

Jun 13, 2011

I have always had a great experience at this dealer, from the purchase of my car, to the service I always receive!Jamie Shapiro is wonderful! He is always so helpful and always takes the time to inform me of all the important details! His follow up is amazing, as well! He is always very pleasant and fun to work with!The service department has always been incredible, as well!I have often said that I would have a hard time purchasing a different car, due to the incredible sales and service department at this dealer!

tmgroovy

Jun 13, 2011

I was very satisfied with my transaction at Lexus. I had a specific budget and wanted a specific car. They helped me achieve this and didnt push me into something I couldnt afford, which every other dealership I have ever dealt with has done. Everyone is very friendly and helpful and I love my car.

Bud.DePietto

Jun 12, 2011

I found both Jamie and the Lexus dealership one of the most professional, customer oriented businesses I have worked with. Being in the services business myself, Jamie and the team at Lexus have always provided "over the top" customer service and that we what created loyalty in a customer base.As long as I can continue to afford this luxury, Jamie and Lexus of Wyzata will be the place for me.

cdealhamline

Jun 12, 2011

Cal Ryan was very helpful in answering my questions and giving me a test drive for my Lexus ES 350 2011. My preferred color (champaigne) had to be shipped in but arrived quickly. Paperwork for purchase was handled quickly and smoothly; trade-in value on my Buick Lucerne was reaonable.

jbianchi15

Jun 12, 2011

This is the third purchase I have made from Jan Engel at Lexus and she has been wonderful to work with each time. Jan is very good at understanding what your car needs are and matching a car accordingly. She has excellent commmunication skills (in person, phone, email) and timely follow up. I would strogly recommend working with Jan Engel and Lexus anytime.

kdepietto

Jun 12, 2011

This is a great dealership! Service is excellent and Jamie is the BEST. Not only will I recommend them but I will also buy my next car from them as well!!

rlazer

Jun 12, 2011

Jamie has helped me find three cars. Each time he was able to get me a great car at a great price. He was able to match my needs for both type of car and price range.

scgreen

Jun 12, 2011

We have ourchasedfour Lexus from Tom and have found each interacation with To more positive than the last. Tom is more concerned about meeting our needs than making a simple sale. As such, we have developed a strong rapport with Tom and Lexus of Wayzata. Rest assured, there will be more purchases in the future.I highly recommend Tom to assist you with your vehicle purchase.Thanks Tom!Judy

aej1937

Jun 11, 2011

Jan Engel has provided beyond outstanding service to me over many years. I have purchased three vehicles from Jan. Like many women, I have found purchasing an automobile to be a stressful experience until I met Jan. She carefully learned about my needs and then made me aware of all the reasons why a given vehicle would be just right for me and my family. Jan is thoughtful, caring, has a good sense of humor and is overall very likeable. Bottom line, buying a vehicle from Jan has been a very enjoyable experience each time. My plans in the future are to always buy a Lexus and to always deal with the one and only Jan Engel.Ross Bingham in service also provides exceptional service. I don't know much about the mechanics of vehicles but he always makes me feel that he is helping me take good care of my car. He is honest, knowledgeable, and thorough. He also has a very pleasant personality. It is always a pleasure to deal with him.

csburstein

Jun 11, 2011

After spending the day shopping for a car for my son and visiting several local dealerships Jamie was a breath of fresh air. He found us the perfect car and managed to complete the sale without making it a lot of work. I know when I shop at the Lexus dealership no matter what I need I will be taken care of.Sean is exactly what you would expect when getting your car serviced. He makes it easy and painless. He truly understands what it means to provided service and take care of customers.Becouse of individuals like Jamie and Sean I would recomend this dealship to anyone.

jchrist77

Jun 11, 2011

I bought my car April 2010 from Jan Engel. She is a great sales person. Not pushy, straightforward and honest. I bought the car - a RX 450H and absolutely love it.I have not had one service issue with the car. Just had the 15K maintenance done, the service folks are very easy to work with and make sure everything is handled correctly.I highly recommend Jan and the Lexus of Wayzata dealership.

mfabrizio

Jun 11, 2011

We have worked with Tim Bastyr and Lexus of Wayzata for the last 5 years. We are now on the 3rd vehicle we have purchased through Tim. The experience is always a pleasant one and the facility, including sales and follow-up service, is impressive. On both sales and on-going service, they have always met their commitments and the follow-up and customer contact is very impressive. Tim has been a pleasure to work with, and we have no concerns giving him our highest recommendation. The service department is easy to work with, extremely efficient ... for the few items we have needed corrected, they have always been done right the first time.Top notch all the way around

mk1553b

Jun 11, 2011

We have worked with Jan for two new leases and find the quality of service excellent. Her technical/business support in terms of questions, issues, etc., has been accurate and timely. That is why we came back a 2nd time.

rperschmann

Jun 11, 2011

Jan Engel is "old school" professional. She has customer service skills that are rare these days and she is completely up to date on the product and the industry. Everyone who has bought cars... knows what there is to not like in the car shopping world. I encountered none of this. The place is easy to reach... a pleasant location to visit. Customers are welcome guests. There is room to breathe. My wife has developed a logical distaste for car shopping... which leaves me in charge of connecting her to something she will like.I shop sales persons. I knew my wife would like Jan. I knew she would like the car. All I had to do was get them together. Jan made a house call. She made it easy for my wife. When I came in to pick up the vehicle Jan had fulfilled the company promise for perfect delivery condition. Really... when I buy a new car... I don't want to have to finish the detail work myself. Jan had noted my preference for sitting in the sunshine and that is where we did the paperwork, so as to keep me as comfortable as I get. I got very frank helpful information from Lexus of Wayzata. I am an old guy who has bought many vehicles. Jan Engel and her company really made it pleasant. I also picked up evidence that Lexus/Toyota people treat each other with respect. That means a lot to me. Friendly treatment from the parts department and the receptionist was another plus. The RX 450h is great on several levels.-R. Perschmann

Scanman

Jun 11, 2011

Excellent individualized attention by Tim Bastyr at this dealership. I just ordered my fifth Lexus through him over the last 15 years or so. Once, when I could not get to the dealership to pick up my new plates, he not only brought them to my place of employment, he put them on the car while I was working. (He may wish I hadn't mentioned that!) The pre-owned cars from this dealership that I have purchased were perfect. They even did a free a paint touch up after the warranty on my LX470 expired because they said the bumper paint flaking "should not happen to a Lexus".

Sypbap

Jun 11, 2011

My experience, with Ms. Engle at this dealership, has been beyond positive. I have purchased three automobiles from her and she has always made the experience very easy by familiarizing herself with my family and our various needs ( for myself, my wife and our children). It is because of Ms. Engle that I would not consider purchasing any other make of car or a Lexus from any other dealer.

Georgey

Jun 10, 2011

As a retired senior Naval Officer, I find it beneficial to go out of ones way to provide feedback when employees exceed representation of their employers. I have previously commented generally the Bennett dealership and individually the salesperson (Tom Hermon) and service representative(Chris Doyle) with whom I routinely have contact. I failed to mention the reception staff (Anne, Karen and Kaye) who are the first contact with the public as you enter the facility, or call: all three are more than exceptional in their demeanor, ability, use of the English language, appearance and just general skilled on interface with the customers. Tip of the hat to all three! George Yankoupe

joycepeter

Jun 10, 2011

I have my car serviced regularly at Lexus of Wayzata MN. I always work directly with Shawn Moorhead - he is knowledgeable, professional and always provides exceptional service. I have recommended Lexus to friends and always refer them to Shawn. My Lexus RS350 is a great car. NOTE that my next car must be much more fuel efficient and I hope Lexus takes this seriously and will lead the industry in this area.

L8m2000

Jun 10, 2011

We were very pleased with our purchase expeience with Lexus of Wayzata, in particular of course because of the individuals we dealt with during our purchase. We dealt with Tom Poppler who dealt with us specifically as our contact point and sales person, who exposed us to the SUV we decided to purchase, the Lexus RX 350. Also we dealt with Jim in the Accounting Department, who took us through the forms and the purchase itself.We were very pleased with the knowledge and the professionalism of both Tom and Jim; everything went smoothly and quickly, especially once we arrived at the dealership to purchase the car. We don't think it could have been a more pleasant experince for us both. We also would like to commend the dealer for the level of comfort available to the customer, all the way to the waiting areas, which include a quiet area and a TV area, along with a generous area with water, soft drinks and snacks. Also we were treated with the extra amenity of having a loaner car to use; instead of waiting we had the alternative to go out for lunch while opur car was being worked on, when we returned to have services done.We have had a couple of issues that were explained or arrangements were made, with followup, to deal with them.Overall, our experience was excellent, especially in comparison with other dealers.

mkusler

Jun 10, 2011

I enjoy bringing my car in to Lexus of Wayzata as they have always provided fast and friendly service with no hassle. Estimated times are always spot on and amenities provided while I wait are top notch. Mr. DeJong in particular has become the service adviser I've come to trust. He always is friendly and helpful when dealing with the maintenance of my vehicle. To Lexus's credit, I have never had an issue after 30,000 miles beyond routine maintenance.

seymouru

Jun 10, 2011

Great service, but parts are pretty expensive (as you'd expect from a dealership). Tom Bennett is great to work with. I chose to wait for service, very nice waiting area, including Internet.

supersully

Jun 10, 2011

We were introduced to Jim Kirchner who was very Positive, Professional,Courteous, Kind, and Knowledgeable. We wanted to trade our 2005 RX339 for one of the loaner RX350s. SO we looked around and Jim helped us finda vehicle that we liked a lot. He was able to give us what we wanted forour trade, with the options we wanted on the 2010 RX350. The thing we liked about Jim was his genuine interest in helping us, WITHOUT any high pressure sales at all. Jim has outstanding "People Skills", that enhance his ability to help the buyer/customer in a genuine manner. We have since enjoyed hia warm personality via e-mail to the point thatwe feel he have known him for many years. Lexus of Wayzata is lucky to havean employee of Jim Kirchner's quality.Tom & Sheryl Sullivsn

tcrolfs

Jun 10, 2011

I have worked with Lexus of Wayzata since moving back to MN in 1999. This dealership and particularly Tom Bennett has always provided excellent service sometimes going beyond what might be reasonably expected. Great service focused on customer satisfaction.

valcoppo

Jun 10, 2011

Ignatio treated us with a warm, friendly as we;; as respectful attitude when we were considering a new car. He knew the product well without being overly technical and thoughtfully explained the merits of his dealership. Largely, because of his professional attitude and warm welcoming presence we feel very at home at Lexus of Wayzata. The trip to a car dealer used to resemble a trip to the dentist; now I will even stop at times to renew a friendship, look at cars,and just feel good about stopping in. By the way we have just purchased our third car from Ignatio, two new and one used. The used car, a convertible was personally delivered to our home during a winter snowstorm in Minnesota. Hope springs eternal in the upper Midwest.

Cevers123

Jun 9, 2011

The service I received and the attention to detail with financing and upgrades was great. I feel I got a great used vehicle, well maintained and at a competitive price..I will shop for a new vehicle here when the time is right.

Gary from WPG

Jun 9, 2011

I recently bought my 2010 RX350 from Jim Kirchner at Lexus of Wayzata and was delighted with the professional and prompt way he and the dealership handled the transaction. It was a wonderful experience!Jim went out of his way to accommodate our needs. The transaction was further complicated by me being in California, being a Canadian resident, additional requirements of advising US border authorities, Canadian importation requirements that you normally dont have to handle and dealing with a new customer in transit. Jim kept looking for solutions and promptly communicating them to me by e-mail or phone and even picked me up at the airport. I have never experienced such thoughtful, courteous and thorough customer service when buying an automobile.This was the first time I have ever bought a vehicle in the US over the internet and would have no problem at all doing it again with Jim and the Lexus of Wayzata dealership. Our local dealerships could learn many lesson from you on how to run a professional service oriented dealership.I have no hestitation recommending Jim and this dealership. We love our new Lexus. Gary from Winnipeg

lexusone

Jun 9, 2011

I have bought three vehicles from Bryan Grotte at Lexus of Wayzata. My experiences there have been very different than what I have had at other dealerships. They have a low-pressure environment, fair pricing and are very honest. Ive really enjoyed each vehicle I have purchased there and feel completely satisfied with each outcome. With each of my purchases Ive never felt pressured or rushed during the process and the entire experience was laid back, low-key and actually enjoyable. The customer service after the sale has also been exceptional and everyone seems to be very eager to help and accommodate. Each department has a great attitude and very friendly. Im impressed with not only the staff, but the cleanliness and overall atmosphere of the dealership.Overall, whether I have been there to purchase, go in for routine appointments or had any visits at Lexus of Wayzata, I have been very pleased each time. They have treated me well and I will continue to be a customer. I have recommended friends and relatives.Todd Palmer

rzutz

Jun 9, 2011

The entire area (building and grounds) was immaculate. The customer lounge area was superb with beverage area, child playroom, library, computer work stations, large screen television with comfortable chairs, phone chargers and magazines. Our interaction with Greg Loop our salesperson was fantastic. He discussed our needs with us and we drove several vehicles and found the ones we needed. The finance person, Scott Houghland, was very knowledgeable about the entire process and discussed several options for us which led us to making a great decision on us buying two vehicles.

garyssimpson1

Jun 8, 2011

With two new teenage drivers hitting the streets, our busy family knew we needed to add a vehicle to keep the peace. We contacted Jim Kirchner at Lexus of Wayzata, who asked us all the right questions to determine the type of car that would best satisfy the varying preferences of four different drivers - as well as accomodate the family budget! It did not take Jim long to identify the right car to match our needs; a perfect condition, pre-loved ES-300. Jim also went the extra mile to make sure that any scheduled preventative maintenance was completed in conjunction with the sale. Overall, a very positive experience - one that definitely inclines me to return to Lexus of Wayzata to do business with Jimmy K in the future!And keep those biscotti cookies in the customer lounge - my wife loves 'em!

orchidaddict

Jun 8, 2011

I went to Lexus of Wayzata because I knew I would get excellent attention there. I had previous experience with the Mitsubishi location owned by the same owner of Lexus of Wayzata and enjoyed that relationship. When I entered the Lexus building I was met with amazing friendliness in the person of Tom Herman. He did, and does, everything, and more, than one could ask when showing your product. I now "thanks to Tom", have a beautiful automobile, the ride is fantastic, and to say my Lexus is dependable, and everything Tom told me it would be, is an understatement!Thanks for the opportunity to share!

Pam Fowler

Jun 8, 2011

We were looking for a small SUV and wanted to know more about the RX 350 so we went to the Wayzata store. Mr. Loop first asked us what type of equipment we would like in the vehicle and went on to fully explain the RX 350, the Certification Program they have for the used vehicles they sell. and also show us several vehicles. They had several to choose from so we were able to find the combination we wanted. Which isn't always easy to do when buying a used vehicle. Everyone we met at the dealership was very courteous and professional, any questions we had about the vehicle Mr. Loop was able to answer. We LOVE our RX 350 and would highly recommend Mr. Loop and Lexus of Wayzata.

sdeters

Jun 7, 2011

I had a great experience working with these two gentlemen. They are responsive and professional. Love the car and the Lexus experience. Well done!

TeamJohnson

Jun 7, 2011

My husband and I met Lance almost a year ago and he periodically touched base with us to see how we were and if we were interested in a new car. I was in a really bad car accident that totaled my RX 330 and immediately knew we wanted to work with Lance. Love his style, how he connects on a personal level and would highly recommend him to my friends.

cscmojim

Jun 6, 2011

My husband and I worked with Gary Anderson at Lexus of Wayzata. We bought the 2011 ES350, and love it!! We own three other Lexus vehicles. Gary was very helpful, patient, and wonderful at communicating with us. The whole process was very easy and comfortable. Gary successfully met every request that we made. I am sure we will continue to purchase Lexus vehicles. We hope to work with Gary again.

rnherman

Jun 3, 2011

Love Lexus of Wayzata. I have purchased 3 cars from them and have always been satisfied. Tom Herman, my current car salesman has been excellent to work with as has all of the service managers when I bring the car in for routine service. The facility is laid out well, there is a nice customer waiting lounge with refreshments. Will buy Lexus again

Kathat

Jun 2, 2011

This is my third transaction with my favorite Sales Consultant, Tom Herman. I enjoy working with Tom. He always gives me his full attention, listens to my needs and then he finds me the perfect car. I trust Tom to give me a fair price. I will recommend him to my friends and call him when it's time for my next car.

latour

Jun 2, 2011

Tom Poppler did and has done a marvelous job representing the dealership,Lexus Of Wayzata. This is our first Lexus Car,previously a Cadillac Owner.His follow up has been great. He has done his best to answer our questions,as this is the first hybrid we have tried and driven.Thank You

searay2

Jun 2, 2011

Lexus of Wayzata exemplifies what a customer/dealer relationship should be.Customer service/satisfaction is their top priority. Tom Herman has always had our best interest in mind with identifying the right Lexus vehicle to meet our needs. We consider Tom to be a true and sincere friend.Your service staff has always been up front and honest only recommending needed repairs and never over selling service which is not necessary. We look forward to a long relationship with Lexus of Wayzata for our future vehicle needs.

Carl (Chuck) Lofy

Jun 1, 2011

My wife and I recently purchased a 2008 ES350. Our overall experience was exceptional. Rarely have we experienced such first-class service in a beautiful building, with gracious people. Above all, we appreciated Greg Loop, our salesman, the best car salesman I have experienced in my many years. (I will soon be 80.) He is personable, knowledgeable, experienced, flexible, encouraging, always pleasant, and determined to give us a deal we would be happy with. He succeeded. I would give him the highest rating possible and would encourage anyone looking for salesperson one can trust completely, give Greg Loop a call.You won't be disappointed.Carl (Chuck) LofyMinneapolis, MN

private323

Jun 1, 2011

We probably will not purchase a car from anyone but Lance while we are living in Minnesota. He's trustworthy, knowledgeable, patient, and we really enjoyed working with him. Thanks Lance! (I am forced to fill 250 characters) :((I am forced to fill 250 characters) :(

jabon

May 31, 2011

My wife and I appreciated how there was not any pressure to buy the car we were looking at. Our salesman, Mike Gleason was very friendly,helpful, and he explained the inspection that all used cars receive including the car we were looking at.The dealership is very nice as well. Also once we decided to purchase the car Mr. Gleason made sure we were satisfied and he also got the car ready to leave very quickly.I would recommend both the dealership and our salesman Mr. Gleason to anyone.

direin

May 29, 2011

As always, very good sales experience with no unnecessary pressure. Mike Gleason is anexcellent representative of Lexus and I enjoyed working with him on this purchase.He is the best salesperson I have dealt with at Lexus. This is my fourth Lexus. I believe the service on my cars is expensive but also very reliable. The loaner car is also a help when service takes more time.

jschaefer

May 25, 2011

I am in my first week of owning my IS 250 and LOVING IT! Ignacio is an outstanding individual. He IS the reason I came back to your location in order to ensure there was another opportunity to gain my business. I had been looking on and off for 8 months whereas seeing him last fall. I was not ready to buy at that time, but knew if it were to happen it would. He kept in touch with me on and off with no expectations nor pressure (I am not one for someone who is pushy nor demanding).I reached out to him this last week and talked wtih him about opportunities at which time the cars available did not fit within my realm of options. With that said he was still a great support and open to discuss other possibilities even if not at his location. I appreciate the time, care and quality taken by him when it came to MY purchase. This was a huge purchase for me just in the grand scheme of life. It is that big purchase beyond a house and you want to make sure it is RIGHT. Well enough said..it was, is and will continue to impress me for years to come. As I told Ignacio when I traded my VW in..I hugged it and cried. They are part of me as my IS already is and will continue to be down the road. Please ensure that as a person in the customer service business and a customer myself that Ignacio G. knows it was HIM and some of his magic:) that kept me coming back.

gkorlath

May 22, 2011

I met Ignacio in the fall of 2010 and bought a 2005 Lexus from him. After the snow storms in Dec. I got stuck 4 times in one day. I didn't realize it had rear wheel drive - I was probably told but it didn't "register." He knew I wasn't happy with it so they worked with me to trade it for a 2007 front wheel drive. I've been very happy with it and pleased with the service. Ignacio is a guy who puts his customers first and makes sure all their concerns are met - and he's "funny"

Roger Brown

May 13, 2011

No pressure sales,Gary Anderson has been extremly helpful even after we purchased our 2011 lexus RX 350. Gary was very professional always patiently answering my many questions, his knowledge of the car and it's many features was impressive. The service department has also been very helpful and patient with our various questions.We are very happy with our Lexus RX 350. Over the years i have driven and owned many vehicles, nothing i have driven before can come close to the performance of the RX 350 on snow and ice.I would recomend the Lexus RX 350 and Lexus of Wayzata to any one interested in an excellent vehicle and a no pressure professional dealership.Thanks,Roger Brown

JHolmer

Mar 21, 2011

Ignacio Garrigos was a tremendous help in finding us the car that we wanted at a price that we were comfortable with! The management staff was very helpful in presenting options that would make our purchase the best it could be. I can honestly say that I now know what the "Lexus Experience" is, and it is worth every penny!The service team was also great in getting our car details, certified, and ready to go. We were also able to arrange fantastic financing right at the dealership (better than the best credit union rate in town). A qucik trip to the parts department got us the few accessories that we needed such as custom floor mats, etc, and we were on our way.I can't say enough good things about this dealership and the sales team that they employee. A very low pressure and service oriented experience. Highly recommended!

harnelhk

Dec 14, 2010

From start to finish, this dealership has made me a loyal Lexus customer. Ignacio sold me my IS 350, and I have loved it for the year that I have owned it. Unlike carbuyer99 in the reviews, Ignacio followed up with me consistently for a few months after the sale, making sure i am enjoying the car.The last time I was in for an oil change, i was in the waiting room, and Mike Dalton (sales manager) came over and asked how i am enjoying my IS 350. Very impressive. The most value i have taken to heart though came from this last week's experience. I had my car broken into through the driver's side window unfortunately, and called in to get my car scheduled for repair. As this whole event was extremely overwhelming with identity theft, on top of my stolen items, and vandalized car, Michael took the time to find out the detail of damage done to the car so that he could offer some solutions in dealing with insurance companies and claims. Without getting into the specifics, he went above and beyond service. He made me feel like he really cared my situation--and candidly, the route I took with my insurance company was different because of his advice.Furthermore, the following day of the break-in, my boyfriend took my car in for me to the dealership....I later received a text from him that said "Wow, it's amazing the way the treat you as a customer here. Lexus definitely has my business in the future."

Marimba

Jun 29, 2010

Had an issue with the brakes. They said they would replace the pads. All they did was spray something on them to get rids of the noise; but just for a while. I went to my Toyota dealership for the rest of the work on them. Generally, the cost of repair work here is twice what it costs me at Toyota.

No Lexus

Jan 17, 2010

Ordered a Lexus at an agreed upon price in writing with managers handshake and signature. 2 days later was called to say a mistake was made and it would cost $1635 more! We offered to go up $500 and they refused to do the deal at that price. The manager was offensive and rude considering they made the mistake. They have a monopoly in the Twin Cities and don't feel they need to honor their contracts in a fair way. I definitely would not purchase a car from their sales department.

carbuyer99

Jun 30, 2009

Purchased new IS250. Had the car exactly 1 month. Still no calls or contact from the dealership other than a computer generated postcard. I expect a personal thank you or some type of contact from the sales person or dealership, but nothing...It's been 30 days and no calls that the plates are in. Driving around with expired registration as of 6/21....So much for the Lexus experience.... Finally called sales mgr today, he called back 10 min before closing and "was going to have someone come out and put them on, but since we're closing they wouldn't make it"... I got an apology and he suggested the he switch me to a different sales rep...can't wait....

bpz777

Jun 14, 2008

They are a well run dealership with friendly, helpful staff. Willing to go the extra mile to make the sale. Make sure you check the KBB price!

chuckers

Oct 25, 2005

Bought the car from here. Had some issues a few months back and brought it in. The car was out of warranty. I got a free loaner for the day. I recieved a call in the afternoon with my estimate of 2.5k for parts/labor. I come in and talk to the tech. I decline the service after calling some people for advice. Waited 45mins to have my car washed (I think they tried to make my car worse) I get my car back and its worse than when I brought it in. I was charged an hour of shop labor (reasonable price) but I don't think they even looked at my car. I brought it home and ended up doing a fluid flush with a buddy in his garage and the car has been working fine since. Its been 2 months now. So all in all i paid about $130 for a loaner and car wash. I want to add that the sales experience initially was good. The service during the warranty period was ok. I had to bring the car in multiple times for an issue where they kepts "resetting" it until I finally spoke up about it then they replaced the item. I don't think I'd purchase another luxary auto any time soon. They are a nightmare to deal with esp when there are only 2 dealerships in town.

Scooter1

Nov 8, 2003

A TRUE quality dealership!! A very Rare quality "Honesty"