Used Cars for Sale at Lia Honda of Albany in Albany, NY

crv lover

Oct 8, 2016

my experience in buying a new CRV , was great due to the salesman, Rob Dawes, no push or shove from him at all, everything was fast and easy due to his experience .I can say that the total time I spent with him was less than one and a half hours. thank you Rob!!!!

eric amering

Oct 4, 2016

The service dept. is a total rip off. My window would not go up so I took my car there. They charged me $379 for a $91 part and $367 for 2 hours of labor. Please don't make the same mistake as I did. Will never go there again and will tell everyone I know about this horrible experience!!!!

Kyle

Sep 20, 2016

You are a fool if you go anywhere else for a full synthetic oil change! Half of the cost for Honda Genuine Synthetic. Fast service and very friendly staff.

emily28

Sep 19, 2016

Rob was so helpful when I went in to buy my new used car from Lia. He answered every question honestly and thoroughly and worked with me to buy a car in the price range I could afford. He made sure the car was right for me. Thank you so much for such great service, I'm loving my Honda!

Moninajd4

Sep 18, 2016

We came to buy a new Honda CRV and trade in our Honda Accord. Rob, our Sales Consultant made this a very good experience and we feel we received excellent service and a great deal.

Kumar

Sep 12, 2016

Worst Honda Dealer in Albany. Service people don't answer the questions patiently , One service person name William (not sure last name) was very rude and impatient!

friendlyhondareview

Sep 9, 2016

I recently bought a certified used car from friendly Honda in Poughkeepsie. Literally the worst decision of my life. There were a few things that needed to be addressed, but they fooled me into thinking they would be easy fixes. WRONG, thankfully, LIA Honda of Albany has swooped in and has taken so much stress off of me, by fixing what friendly Honda failed to do. Steve Smith in service is a stand up guy, honest, and just looks out for his customers. Due to his service alone, I will be coming from LIA from now for any of my car needs. thanks for helping me out, I appreciate it greatly

Dave Vallee

Aug 21, 2016

After contacting many dealers online in regards to purchasing a 2016 Honda Civic EX, Diane VanWoert from your internet office not only got back to me with the best price but she then followed that up with an even better offer. I came in for a test drive and was introduced to Andrew Porter who walked us through the vehicle. Needless to say I purchased the Civic that day. Thank you too to General Manager Michael Foot for calling me the next day to tell me they had found my fiance's purse that she had left in the Civic after the test drive. A great experience all around. This has been the most hassle free car purchase I have ever been involved in! I would definitely recommend Lia Honda to anyone looking to purchase a new or used car. Hoping this is my first of many cars I purchase from Lia.

Lodeon8

Aug 19, 2016

We went to look at a Fit and left with buying an Element. It just came in and Robert Dawes was happy to show it to us. We came back to pick up a couple days later and it was cleaned out and shiny as could be. Great certified used car and great service.

Julie2010

Aug 2, 2016

We worked with Rob before, and continued to appreciate his knowledge and demeanor. He made a complicated process more relaxed, but professional. This is my fifth vehicle from Lia, and I will continue to give Rob my business.

Abbysmom1

Jul 24, 2016

Robert was very helpful. I was somewhat apprehensive about the whole new car buying experience, but he made it so easy. He got me a great deal that I just couldn't refuse. When I picked up the car, he went through all the features and got everything all set up for me. Lia and Robert were wonderful to work with.

Bonnie Bytner

Jul 23, 2016

The salesman who took care of us was extremely knowledgeable and helpful.We were very happy with the service we received from him. We would recommendAndrew and Lia Honda to a friend.

John O;connor

Jul 21, 2016

excellent salesman, courteous, listener, open to getting best deal for cust. willing to work at price /reason we come back to trade for many years. Rates l0[s in our opinion.

mark452

Jul 20, 2016

I was very pleased with the purchase experience at Lia Honda. The salesman Brendan Shields did not rush me through and took the time to answer all my questions. This is my second vehicle purchased at Lia Honda.

Jessica Ali

Jul 16, 2016

Lia Honda is a great place to purchase a vehicle. Andrew Porter was my salesman and it was a pleasure dealing with him -- very knowledgeable, friendly and efficient.

Bonnie Premo

Jul 14, 2016

I have nothing but praise for Lia Honda. We are Honda owners. Currently we have two Honda Accords. We just started a lease on a 2016 EX Accord. We were helped into this vehicle by Evan Yedynak. Evan is a most professional person. He was most helpful and certainly knowledgable about explaining every aspect of our new car. We have had wonderful experiences dealing with Lia Honda especially with such great people like Evan. In fact, three cars have been leased from Lia Honda. When it comes to sales and service in our opinion they are the best dealer to work with to acquire an automobile. I would be remiss not to mention how satisfied we are with the Service Department too. Lia has a very professional and knowledgeable staff and very customer oriented.

Kim Powell

Jul 12, 2016

I purchased my very first brand new car today a 2016 Pilot. Rob was wonderful I never felt pressured into getting anything I didn't want. He made sure my experience was hassle free. I would highly recommend seeing Rob and getting your next vehicle!!!

Happyhonda

Jul 11, 2016

No high pressure sales, no games, just really pleasant salesman and best prices around! We went in late in the day on a Thursday, drove home in our new car on Friday.Other dealerships couldn't even come close to the price we paid for our car.Rob Dawes was helpful, informative, patient, and friendly. A stress-free purchase!

pmaxstadt

Jul 8, 2016

I purchased a 2014 Honda CRV. Evan was the salesperson and he was very, very nice - he spent a few hours with me showing the car, test driving and arranging so I could take it off the lot that same day. I had to contact Evan a few days later about a minor concern with the car. I emailed the night before and he was in touch with me first thing the next morning. The problem was solved just a few hours later. I also very much liked the business manager Fred. Explained everything in detail and no pressure or pushing in regards to warranties.My average rating for quality of work has nothing to do with the people. Unfortunately, this is the 2nd car I purchased from a Lia dealer (the first being Nissian) that I had to bring back a few days later because the brakes needed work. That's frustrating when you think you won't have to deal with that stuff for awhile because you just purchased the vehicle. I will give credit to the dealerships for fixing the problem right away with no hassle. The service people were as friendly as Evan and Fred. It is just a little concerning that it occurred 2 times in a row at a Lia dealer. However, I have already passed that message to the general manager.

Kathleen E.

Jul 5, 2016

Can't say enough good things about my leasing experience at Lia Honda in Colonie. Had been in several times test driving a new Honda CRV. Finally decided on a Touring model. The dealership did not have the color I wanted but it was there in 2 days. Wayne Balthazar was very helpful even when I came back because I did not understand how Bluetooth worked. Dominic gave me a good deal. Very pleased.

Suzy

Jul 2, 2016

We tried several dealers. Salesman Jay Birnbaum was the best - a pleasure to work with. Very satisfied with our transaction and our new Honda Pilot!

Louis-Jack Pozner

Jun 30, 2016

Bob Martino was professional, helpful and the perfect salesman; the entire staff we dealt with and facilities were excellent. We got a great deal on our Honda Civic lease.

irish

Jun 27, 2016

Although I was at Lia to have my 2012 CRV serviced, a beautiful dark blue 2016 CRV on display in the showroom caught my eye. Guess what? Thanks to my conversation with Dominic and the great trade-in, I drove that wonderful car home the same afternoon. Wayne Balthazard handled the sales with great care and concern. He made the transition and transaction easy and fast. Thank you, Wayne. So glad you are with Lia Honda.

Rita Garzone

Jun 26, 2016

I went into Lia Honda for an oil change and decided to inquire about the buy back program. I owned a 2013 CRV at the time. John Brunette explained my options and Alex Nicol took over as my salesperson. Alex spent a lot of time with me going over these options as I was unsure about buying or leasing. I finally ended up buying a 2016 CRV Touring and I couldn't be any happier. Alex was a true professional in all sense of the word. Great car, great price!!

DeniseM

Jun 25, 2016

Bought my first new car with Bill Brundige. He was really great...He didn't hassle or pressure me to get anything I didn't need and helped me to get the right price for the car I had my heart set on. Super nice guy - and I love my Fit!

Arlene McKeon

Jun 22, 2016

I just purchased a CRV from Lia Honda and I am so pleased with the attention and great deal that I received. Bill Yetto was so informative and patient with me, answering my million questions and he was so helpful with every step. When I said 'yes' to the deal, I was sure I was getting the best from the best. Thank you, Bill, and Lia Honda for a great experience.

jpjr

Jun 20, 2016

Wayne Balthazard did an excellent job with a no nonsense direct approach that I appreciate. He realized that time was important to me and made the process very painless.

Tom O'Reiily

Jun 19, 2016

This is the fourth Honda we've purchased at Lia and Alex made it the best experience yet! Also very satisfied with the service dept. on former vehicles we have owned.

bmca123

Jun 19, 2016

Rob D made our car buying experience super easy. Rob was accommodating and very knowledgeable. We will be buying our next car here for sure!

Scary

Jun 16, 2016

Rob was great because he was interested in what I wanted and wanted me to be happy with myChoice. He was exceptional in helping me and informing me about the vehicle and making the deal. I would highly recommend Robert Dawes as a salesperson who does right by his client.

catscimom

Jun 14, 2016

I can't say enough good things about this dealership, but especially about Jay Birnbaum. He was a delight to work with. He was very patient while I tried to decide between HRV and CRV, and he was happy to take me out for test drives until I narrowed it down to the CRV. He then walked the lot with me showing me all the color choices so that I wouldn't have to choose from a photo in a book. He went the extra mile explaining the features of the car to me, and walking me through the paperwork to make my new car a reality. I walked in the dealership on Friday morning and drove home in my new car several hours later. Thank you JAY!!!

Deb

Jun 12, 2016

I have dealt with Rob two yrs ago and wouldn't go to anyone else so I came back to him. I've never had a person work so hard for me,I am glad your company has him, He would be a Great Manager !,,

Kathy65

Jun 12, 2016

After my last service LIA had said they would be interested in my car. I had no ntention of buying a new car but was in the area so I stopped in. Everyone I dealt with was courteous but Robert Martino was especially helpful, courteous and personable. Because of him and the deal he and LIA offered, I traded in my 2014 for a new 2016. Robert met me at the door the next morning. All paper work was complete and I drove away in less than an hour. Kudos to Robert and LIA. This is the fourth car I have bought from them and will definitely buy from them again.

RichA

Jun 12, 2016

Very happy with the experience. Rob Dawes was very easy to work with. He was very straight forward and helpful with my purchase of a used car.Would recommend him and Lia Honda to anyone looking to buy. -Rich A.

Walter Ellis

Jun 11, 2016

We are very pleased with The Lia Honda Dealership. We recently purchased a new HR-V and the Salesman named Jason Cross is a credit to the Organization. He is a perfect Gentleman who is conscientious and Helpful. When we purchase a new Vehicle in the Future , we hope is still with the Dealership.

Upgraded

Jun 9, 2016

Very pleasant experience. The sales representative, Noah Ray, was very knowledgeable and did a great job facilitating the car-buying process.

Darnellntray518

Jun 6, 2016

Walked into lia Honda on central ave on a Friday afternoon and walked out with a smile on my face. Saturday afternoon I picked up my 2011 Nissan Rogue... Noah Ray was the sales man that helped my wife and I and I would definitely recommend him to anyone looking for a vehicle! Thanks Noah

Wwwhern'

Jun 3, 2016

I was very pleased with the Sales Team at Lia Honda who were able to work out a deal that lowered my interest rate and kept my monthly payments the same when I traded my 2014 Odyssey EX for the 2016 Odyssey SE... Sales Rep Bill Yetto did an excellent job preparing all the paperwork and made sure that the whole transaction went smoothly. Sales General Manager Dominic sealed the deal when he put his stamp of approval and accepted my offer taking into consideration my previous Odyssey purchases.

Secondtimeaccord

Jun 3, 2016

Working with Alex Nicol was a real pleasure. No pressure, understood my needs, and found me the right car. Lia took care of the insurance, DMV, and loan legwork, making it a true pleasure doing business with them.

Honda Forever

May 27, 2016

Nellie S.Recently purchase my second vehicle from Lia Honda in Albany, NY, I went there for an oil change and inspection and wind up buying another CRV. Both my Sales person Jason Cross and Service Rep Steve Smith are wonderful and patience people. I would recommend Lia Honda, Albany NY to anyone.

NewestPilotLover

May 26, 2016

When I set out to buy 2016 or 17, white, SUV - and would only settle on the best horse power/ MPG, (my previous two cars were fuel-efficient sports cars), I expected some stiff competition. After online research, I set out to shop several brands. The first 4 sales people tried to sell me whatever color they had on the lot. One sales person even tried to sell me a used, maroon Town & Country, I laughed in her face and left.. By the time I met Brandon Shields at Lia Honda, I wasn't expecting much. I explained to him exactly what I wanted, just as I had at the other dealerships. He asked me to wait a moment, then pulled up in a 2016, fuel efficient, white Pilot. Not only was it everything I wanted, but it had a moonroof and leather also. He was the only sales person that actually listened without trying to push his own agenda. I was sold. A few hours later, I drove home in my new car and have been incredibly happy ever since. If you value your time, and appreciate the fine art of actually listening to a customer, visit Brandon. You'll be glad you did!

Charles Chung

May 6, 2016

My visit at Lia Honda was one of the best buying car experience I have ever had in all my years buying a car. I went into lease a car for my daughter for graduating from college. Overall, the staff was extremely welcoming and courtesy. But most importantly Salesman, Robert Dawes made the buying process amazing. He answered every question my wife and I had, and explained everything in detail. He did not rush us but let us decide on our own. He suggested how we could save money on leasing a car. Overall, Rob is just a great guy. I would recommend anyone of my family or friends to go see Rob on their next car purchase.

Steven Huck

May 6, 2016

We have owned 3 Hondas and have gotten them all serviced at Lia. Stephen Smith always makes sure that every little thing is taken care of.

Danielle

May 2, 2016

I have had my Altima for 7 years and knew it was time to start looking for something new and was thinking of trading it in. I really liked the look of the Honda Civics and have heard they were very reliable cars so decided to stop by Lia just to look at the cars. Andrew Porter was the salesman who first greeted me and was very helpful giving me information on a few different cars there. I decided to test drive a 2014 civic and fell in love with the car. I expressed my concerns about just starting to look and not wanting to go over a certain price with payments and Andrew made me feel right at ease going over a few different possible options. After discussing it further I decided to go ahead and purchase the car. Within two days Andrew had taken care of everything for me and I was able to trade in my old car and leave with my new civic that evening with no problems at all. It was an overall excellent experience and I was very impressed with how fast and easy it seemed. I would highly recommend the Lia dealership, very happy with my purchase and experience!

Carlos

May 1, 2016

Richard Petri from Lia Honda help me out with my CRV maintenance service. He was very courteous, knowledgeable, fast and attentive. It was a good person to deal with.

NancyAKap

Apr 30, 2016

Brendan Shields was a fantastic salesman. The speed and ease of the transaction was very efficient. I was able to close out my old lease and obtain the new car I wanted at a very good price. He listened to my needs about the car and the monthly price I wanted to pay. Thank you, I will definitely be back for service and a new lease in three years!

Happycustomer15

Apr 28, 2016

I bought my first new car from Honda. I experienced great customer service and I would strongly recommend Lia Honda. I didn't feel pressured like I usually do at car dealerships. I'm very happy with my hrv and the dealership.

satisfiedcustomer

Apr 27, 2016

I went for an oil change and I knew I needed other work done as well. They took care of all of my needs found what was leaking and fixed it. Joseph Wiley was extremely helpful and friendly.

Silvergirl82

Apr 26, 2016

We recently purchased a new 2016 Honda Odyssey. We originally contacted Lia Honda because we wanted to start looking at minivans as our next vehicle. We also contact a 2nd Honda dealership and 3 Toyota dealerships. We met with Rob Dawes on our first visit and it was a wonderful experience. Rob listened to our family's needs such as seats, technology, accessories and hobbies. He was extremely knowledgeable (which is rare in Sales Consultants), patient with us and very kind (which we have learned is also rare in Sales Consultants). Rob also felt confident in his vehicles and his knowledge that he gave us our space after we left the dealership and did not bother us with phone calls or e-mails. We had gone to another dealership and asked them to give us 7 days after we left and then we would be in touch. That other dealership called us every day (including that SAME day when we left!) and on the 7th day the Sales Consultant was nasty. We didn't even ask Rob for this 7 day courtesy because he was nice to us. But he gave us the courtesy anyways. We ended up buying the minivan much, much quicker than expected because of the good price, the comfort we had with the vehicle thanks to Rob's knowledge and the overall experience with Rob and Lia Honda. We have two small children and we wanted to limit the amount of time we spent in the dealership. Rob and his team made this process quick for us once we decided which minivan we wanted. When we came in to Lia Honda to sign our paperwork and pick up the vehicle, the paperwork was complete and in a neat pile and Rob understood all of it very well. He flew through the paperwork and then walked me through the vehicle and the technology with ease and patience, there was no wasted time. There was no pressure at any time from Rob or any other Lia Honda employees (including the finance guy). Although we didn't talk to too many people there most of the employees appeared very nice in passing. We have purchased a few vehicles and a camper over the last 8 years and this was the most pleasant buying experience we had. We actually walked away happy about this big purchase instead of wondering if we made the right decision.

John D

Apr 24, 2016

Andrew Porter is the reason we drove home in a Honda Accord rather than a Toyota Camry. My wife and my original plan was to stop by Lia and then head up to Northwest Toyota. However, Andrew's professionalism and expertise allowed us to forgo the second visit and go Honda. Andrew was patient, aware and skillful at dealing with our driving need, financial concerns and the complexities of getting our car registered, insured and on the road. We never felt pressured, nor we feel talked down to by this polite, friendly thoughtful young man. I would go back to Andrew Porter for my future car purchase and I will recommend him to my friends.

Nick

Apr 23, 2016

I went in to test drive a Honda and Robert showed me a few types and didn't even push me to buy. I ended up purchasing the 3rd car. He got m the car I wanted and a good price and payment was where I said I wanted to be at. They actually listen to the customer there. Not like other places that put you in any car with high payments. Just made a customer for life.

ManVan

Apr 20, 2016

Great people and great facilities. I highly recommend them for the purchasing and servicing of both used and new vehicles.

gconlen

Apr 15, 2016

We recently purchased a new Honda CR-V EXL. We previously owned a CR-V and were extremely happy with owning a Honda. Our sales person Rob Dawes was exceptional in helping us decide on the vehicle options and helping us negotiate the price range we were looking for. Rob was professional, courteous and did not placate us with extra B.S about buying a new vehicle from Lia Honda or himself. He was confident about his knowledge of the vehicle and no nonsense approach to getting us into the new vehicle quickly and painlessly. Thank you Rob for working with us on such a significant purchase. We will be repeat customersGary Conlen

rockfrog

Apr 14, 2016

Routine service appointment. Joe Wiley was courteous and efficient. Job done quickly. No complaints from me. All employees with whom I interacted were quite friendly.Robert Lynch

Jbr0351

Apr 13, 2016

Gave me the most off MSRP and most money for my trade without hard-ball haggling. Was given a price initially and shopped around for a week. Came back to Lia Honda and was offered the same deal and even gave me a little more for my trade. I was not badgered by phone calls and emails in the interim. Would recommend them to anyone and will go back next time I am in the market for another vehicle.

Compagninom22

Apr 11, 2016

Samantha Hart helped me when I got to Lia Honda and was so nice to me and even made sure I had a loaner car!! She also talked with me while we did the paper work!! I'd go back just to have her help me with future services on my Honda Civic :)

PGall

Apr 9, 2016

Lia quickly corrected a nagging issue with a tire which kept losing air. They discovered it was a leaking valve stem, fixed it at no cost to me, and had me out the door in less than an hour.

monte carlo

Apr 9, 2016

I was looking to have a air bag issue maybe taken care of when i went to lia honda .After making contact thru internet and decided to look at a new civic coupe .Took a coupe for a test drive and thought maybe i should what kind of deal i could make trading my 2012 honda in ... they didn't have the car i was looking for so i thought not a lot of sense trying to make a deal when the salesman Jason Cross said they could look in the area for the car i wanted and poof there it was ... made my life easy we both made a good deal .. and i bought it ... very smooth everything was first class ...

adelaide343

Apr 1, 2016

I brought my 2010 Honda Pilot in for its yearly maintenance. We were given excellent quick service. Stephen Smith took real good care of us. He is professional and knowledgeable. He can answer any question with the utmost of intelligence. Lia Honda, not only has the best inventory for used and new cars, they stand by them with excellent service people like Stephen Smith.Anne C

Resa Tanner

Mar 29, 2016

Brought my 2004 Odyssey into Lia Honda for its 90,000 maintenance. Dealer has helped me keep this vehicle in top working order? For this visit Samantha Hart went over the details of the service scheduled my vehicle and contacted me when the work was completed, and continues in the tradition of competent professional service that I have received for my Honda vehicles.

Long Term customer

Mar 26, 2016

Joe Calabucci has been my service advisor over the years and always provides professional, friendly, and excellent advise for our car maintenance and service requirements. The entire service team at Lia Honda - Albany, NY is excellent.

Joanne

Mar 26, 2016

My lease was about to expire on my 2013 Civic. Went for info only about my options. Rob Dawes answered all my questions and presented several options. At no point did he pressure me to make any decision. I did return and leased the 2016 Civic. Rob reviewed all features and set up my Bluetooth. I returned a few days later because I couldn't find the steering wheel release and needed help resetting the display screen. Rob again was attentive; took care of me immediately. Rob is very personable, patient and thorough. No pressure sales tactics in any of my interactions with Rob. The dealership is modern and comfortable. Great customer waiting area, free coffee/tea and snacks.

Peter a Foronda

Mar 26, 2016

Another new car purchase and trade at Lia Honda.Sale was stress free, accurate and same day pickup. Had the car in stock we wanted.

Vijay

Mar 22, 2016

I went in for a walk in due lack of time but i was well received and promptly attended to. The service manager gave a patient listening to all my queries and requests and followed up on each one of them. After the service which took just 45 mins for a complete service including tire rotation and balancing, he explained all the different points about my queries and showed me how things are! Really impressed with the courtesy and the efficiency. Will definitely recommend it for all Honda Owners in Capital District region.

Maggie

Mar 19, 2016

Robert Dawes was the salesperson I dealt with, and he deserves a TEN! He was knowledgeable, patient, and personable. He didn't push, and I believe he helped me make a good deal in a pleasant manner.

Adrienne Poulin

Mar 16, 2016

Jason Cross my Sales Associate was super friendly and helpful. Thanks for helping me buy my first car!

kstannard56

Mar 12, 2016

Very disappointed. The contract ended up well above placing me in an upside down loan; they were not adequate with my trade in which although not the highest value definitely nowhere even near the KBB trade in value to a dealership. Upon arriving back home in Vestal, I noticed scratches around the vehicle (which ordinarily would not be a problem) which are now immortalized in Simonize Glasscoat. They told me they were working to fix the scratches on the wheel covers which did not come true. I was pushed by the salesman, and I have a father who is ill and I have to help him. I was short for time or I would have stayed and made things more bitter. The Crosstour albeit difficult to find was well overpriced at the dealer and though that part was my fault (I allowed the sales guy to push) I would sooner wish to place a porcupine next to my genitals than to deal with these clowns again.

Michael K

Mar 1, 2016

My overall experience was very positive. The sales person was courteous and very knowledgeable . All my questions answered to my satisfaction. The facility is first class . I could not ask for anything more.

Car person 123

Feb 25, 2016

Worked with Robert Martino at Lia Honda to purchase my new CRV painless. Great experience very knowledgeable and efficient was in and out in a couple of hours with my new car

Steven2Linda

Feb 23, 2016

I wrote about buying a car on 02/12/16. The deal went horribly. I left thinking I had features in the car I didn't have. I ended up in the hospital over the weekend due to Cancer n the stress of that day. I returned to the dealership on Monday. I met with Thomas Burns and another person. They sat down with us n we talked about everything. Mr. Thomas Burns upgraded the car. He gave me every feature I originally thought I bought. He walked me through every step n taught me how to use the features. I left so Happy. I feel they're still Good ppl on this earth. The car is a Valentine's gift. My soon to be husband has been watching my health decline n wanted to see me In a good car with all the features that make life easier n Happy for me. I now navigate anywhere I need to go. I use the mirrors that show me the blind spots. I don't even want to rush home. I sit in the car n listen to music from my IPhone. I never thought they were going to do this n not charge me a Penny. Everyday I feel worst and a lot of Pain but when I'm in this car singing from Spanish Love songs to Rap, forget my pain n worries. Since my Parents are from Puerto Rico n I grew up in an African American Community n I spent most my life in NYC. Now I've been up here some twenty years. After I told him I grew up in the Projects in Brooklyn, New York. Then when he plugged in my phone and country music was ok my phone ( Don't Laugh At Me) he looked at me n asked," you listen to Country Music???". I laughed n said oh Yeah. From the Projects in the Brownsville section of Brooklyn to Country Music. I still see the look on his face. You see I've had a rough life n not too many kind ppl along my way. I'm so Happy. I feel someone cared and money was not the objective here. I will definitely recommend shopping here. Thank You, Mr. Thomas Burns. He told me I should just have is one worry and that's fFighting Breast Cancer n scarscoidosis. I'm taking his advice. I'm not worrying about anything. Yesterday after I left Happy in my new car, I got home to the news that a childhood friend just lost his battle with cancer. I may not win my fight n that's o.k. I just want others to help me to be free to focus on my fight. Mr. Burns did that for me. It's called Honest Business and that's the Best Business. Sincerely, Linda and Steven

albny

Feb 17, 2016

I have purchased three vehicles at Lia Honda in Albany. My most recent purchase is a 2016 CR-V which I am very happy with. My salesperson for all three purchases was Rob Dawes. Rob is professional, trustworthy and honest in addition to being very knowledgeable. Rob makes the entire purchase process worry free. Rob takes the time to explain all of the features of your new car and even sets up your bluetooth for you. As I leave the dealership in my new car I feel confident and happy with my new vehicle. Thank you Rob Dawes and Lia Honda for your continued expertise and excellent customer service.

Virginia W.

Feb 14, 2016

I just trades my Honda CR V with 100,000 miles at Lia Albany. I had an excellent experience with Connor in Vehicle Exchange who first introduced me to a HR V. The car was a 2016 with 10,000 miles in a beautiful red.! That had been purchased at Lia a few months earlier. Alex Nicol was my sales person who carefully answered all my questions and helped me through the process. I am very happy with the car. Virginia from Guilderlad

Kelly Kilgallon

Feb 10, 2016

My overall experience at Lia Honda was wonderful. I was getting out of a lease and they were able to work with me and agree on a new lease payment that was reasonable even though I still had months left on my lease. Evan Yedynak was my sales person and he did a great job of negotiating the price, ultimately getting the payment where I needed it to be. He was also able to get me into the car I wanted instead of settling for something I didn't really want just to keep the payments low. Regarding service, I unfortunately had to utilize Lia's service department the morning after I picked my new car up thanks to a monster pothole on I90 that blew my brand new tire and wrecked the wheel as well. Lia's service, specifically Stephen Smith, was able to get me right in, with no appointment, and take care of the tire. I am happy with my experience at Lia and look forward to working with them again in the future!

Elisa S.

Feb 4, 2016

Bill Brundige was so easy to work with. He was direct, efficient, and made the whole process very easy and even enjoyable.

Very pleased

Jan 28, 2016

When we first arrived on the lot and asked to see the Odyssey trim levels we were looking for, the salesperson did not know the difference between the trim levels, and - when showing us one of the vans - clearly did not know the features. We thought this was a poor first impression, but came back the next day to negotiate pricing. The new salesperson was extremely pushy, did not listen to me, and I had to "stop" him several times from completing the sale, when I made it clear up front that I was not ready to commit just yet. Although other Honda dealerships expected a lot less, he required me to leave a $7000 deposit (refundable) just to hold the van that we were considering.We wound up purchasing our new Odyssey from another dealership, and things got even worse when I came back to Lia. One of the managers angrily scolded me for not buying the car when I politely asked for my refund, and told me to wait. A credit card transaction that should've taken 5 minutes took over an hour, and only because I followed up with the staff a few times to ask what was taking so long. At one point, the manager sneered at me and commented, "Since you took so much of our time, you're just going to have to wait." At that point I spoke up and told him that not only was the customer service horrible, I specifically told the salesperson NOT to prep this van or go forward with the sale. He didn't listen to me, and now I was being reprimanded for his poor salesmanship. Even after this, it still took another 20 minutes to finish my credit card refund.I would not send anyone that I care about to Lia Honda, and would strongly suggest other local Honda dealerships instead.

wjw1149

Jan 26, 2016

Brought my C-RV in for 15K Maintenance and that's what was done and what I was charged for.I have dealt with Stephen before and he has always been very friendly and helpful as has everyone on the Lia Service staff.

Janiece E.

Jan 15, 2016

My experience at Lia Honda was great. The process to trade my car was fast and easy. I went in to trade my car on a Saturday and was driving my new car Monday. Thank you again to Andrew Porter who did a great job helping me find the right vehicle for me.

June & John T.

Jan 4, 2016

A huge thank you goes to Rob Dawes, our salesman, for superb customer service, and to his fellow associate, Fred for his expertise in the finance department. Rob immediately put us at ease and made this an easy buying experience. Rob was very professional, courteous, knowledgeable and with a great sense of humor he kept us laughing throughout the entire process. Rob gave us a great price including the several upgraded extras we wanted. Our new car was ready to be picked up two days later. When we picked up the car Rob went above & beyond by also offering to help us set up the cars blue tooth and electronic settings personally once we receive our new smartphones.

KonaGirl

Jan 4, 2016

We just purchased a 2016 CRV-EX at the Lia Honda of Albany dealership. A huge thanks to Rob Dawes, our salesman, for superb customer service, and to his fellow associate, Fred, for his expertise in the finance department. Rob immediately put us at ease and made this an easy buying experience. Rob was very professional, courteous, knowledgeable and with a great sense of humor he kept us laughing throughout the entire process. Rob gave us a great price including the several upgraded extras we wanted. Our new car was ready to be picked up two days later. When we picked up the car Rob went above & beyond by also personally offering to help us set up the blue tooth and electronic settings in the new car once we get new smart phones.

brian c

Jan 2, 2016

January 2015 My 2008 civic s battery would drain after sitting a few days. Took it to LIA They said fuse box was the problem. $800 All seemed good until car sat for a few days again. Dead battery again. Back to lia. Service manager tells me 2 tecs spent 5 hours going over car. Remote starter is bad. Cost $100 Total cast now $900 December 2015 car is overheating /leaking antifreeze lia diagnoses it and tells me it needs a new radiator and it has a cracked block. $800 for the radiator but the block is free. 1 day later car is done. Ipick car up and temperature gauge is on 8 bars. I call lia and am told service manager will call me back when hes back from lunch. He never called me back. I look under hood and the cooling fans are not turning on. Funny they worked before. Never again will i take my car to them.

DisappointedCustomer

Jan 2, 2016

My wife and I will never do any type of business with Lia Honda again. I recently purchased a new Accord, and my conversations with Lia personnel led me to believe that the feature I most wanted was included in the package that I ordered. When I picked up the car, I immediately noticed that it did not have the feature that I was expecting. The salesman and an Assistant Manager had two comments/suggestions. The first was that I trade in my brand new 2016 Accord, which was now a used car and worth less than when I had picked it up. I could then write another check to Lia to get a more expensive model with the feature that I thought I had already purchased. Their second suggestion was related to the fact that my wife had been talking to another manager about purchasing a 2016 Civic. I was advised that I could purchase a special package for the new Civic and that my wife and I could then swap cars. I sent a detailed two-page letter to Lia two weeks ago to express my frustration. I have not yet even received a form letter in which Lia personnel pretend to care. As a result of dealing with Lia, I now have a car that does not meet my core needs or expectations for a new vehicle. Suffice to say that my experience with Lia was profoundly disappointing.

Disappointed Customer

Jan 2, 2016

My wife and I will never do any type of business with Lia Honda again. I recently purchased a new Accord, and my conversations with Lia personnel led me to believe that the feature I most wanted was included in the package that I ordered. When I picked up the car, I immediately noticed that it did not have the feature that I was expecting. The salesman and an Assistant Manager had two comments/suggestions. The first was that I trade in my brand new 2016 Accord, which was now a used car and worth less than when I had picked it up. I could then write another check to Lia to get a more expensive model with the feature that I thought I had already purchased. Their second suggestion was related to the fact that my wife had been talking to another manager about purchasing a 2016 Civic. I was advised that I could purchase a special package for the new Civic and that my wife and I could then swap cars. I sent a detailed two-page letter to Lia two weeks ago to express my frustration. I have not yet even received a form letter in which Lia personnel pretend to care. As a result of dealing with Lia, I now have a car that does not meet my core needs or expectations for a new vehicle. Suffice to say that my experience with Lia was profoundly disappointing.

George T

Jan 1, 2016

My sons 2005 CRV had experienced engine problems with the VTEC while he was visiting over the holidays. Brigette Bryan and George Lekas quickly helped address and efficiently resolve the problem so my son could return to college on schedule. Service staff explained options and responded to all of our questions.

Rachel

Dec 23, 2015

Excellent customer service. Waiting area very clean. Friendly atmosphere and Bill and associates all worked together to make this an easy buying experience.

Mike L,

Dec 19, 2015

I visited Lia after a phone call regarding an early turn in on an existing lease and getting a new lease on a 2016 Accord for the same monthly payment. Evan Yedynak was introduced as the salesman handling the transaction. Evan was very professional. He was courteous, knowledgeable and very helpful. I was in and out of the dealership in less than an hour. The car was ready 2 days later (Evan had to get the color I wanted) as promised. I went back and picked the car up and Evan had me in and out in about 30 minutes. I was very pleased with the way everything was handled

Steve from VT

Dec 19, 2015

One of the snow tires on my Honda Accord had a slow leak. Richard Petri handled my service quickly and efficiently, explaining that my tire had picked up a nail and that the patch placed inside the tire should last as long as the tire itself. I was in and out in 45 minutes, about half the time originally quoted when I called ahead.

Hanford Thomas

Dec 15, 2015

I had looked at the Honda HR-V at a couple of other dealers and was aware that they are in short supply with most dealers having few if any in stock. My salesperson, Shelby Krisanda, was outstanding. She was knowledgeable, pleasant to work with and and professional. Lia did not have the color I wanted so put a down payment on a HR-V that was in shipment. The car arrived with 2 weeks and Shelby kept me informed on the progress until it arrived. I have never had vehicle repairs done at Lia before, so I'm not able to rate them in that category at this point.

MikeT

Dec 5, 2015

Im Mike and I just purchased a new vehicle 2016 civic Honda Civic ex, and John brunette walked me through all the process. A very good person, knows what he is doing.

tpass

Dec 4, 2015

We just purchased a new Pilot and Rob Dawes and Fred Gitter made the experience very pleasant. There was never any pressure, all questions were answered, it was just the best time purchasing a vehicle. I would definitely recommend purchasing your next vehicle from Rob and Lia's.

MikeS130

Dec 3, 2015

Everyone was pleasant and helpful. My salesperson, Rob Dawes, couldn't have been more helpful. After I purchased my car, he explained every facet of my ne Pilot with kindness and patience. He was knowledgeable and efficient.

FLGDMG

Nov 30, 2015

I had such a GREAT EXPERIENCE at Lia Honda. I bought a New Accord for myself two months ago. I was treated with nothing but respect. So, when it came time to buy a New 2016 Civic for my wife. There was no doubt where is was going. TOP NOTCH...I highly recommend the sales team at Lia Honda.Thank you again Mike Foote, Fred Gitter & Phil Singh

Deb Prime

Nov 29, 2015

I brought my car in for service due to an airbag recall. Joseph Calabucci was my service representative. He was courteous, helpful and efficient. My car was ready to be picked up very quickly.

mygirl

Nov 24, 2015

Rob was welcoming, courteous, knowledgeable. He answered all our questions, was patient and considerate (he was called away on two occasions but made certain to explain why and apologized for the interruptions). Refreshing, to say the least, in these times when good manners are almost non-existent.. This was our first Honda experience but, most definitely, not our last!Our thanks to a very personable and savvy Jay for his help. Very nice meeting Bill, a new member of your Sales Team, and an engaging gentleman.

honda

Nov 13, 2015

excellent customer service received from your new service manager John Kelty and Wes Harrington your customer service advisor. They both know what customer service is about.

skiperson

Nov 2, 2015

Went car shopping for a good used car, and found what I was looking for at Lia Honda. Andrew Porter was very helpful and gave me all the information I needed when I was test driving the car. Then I left to continue my evaluation of other cars, and that was fine with no hard sell. I came back a couple of days later convinced that they had the best car for me, and we came to agreement on price very quickly. Throughout the process Andrew was very easy to work with. Could have had the car that day but it was more convenient to pick it up a couple of days later. The car buying experience was easy and I was very satisfied with both the car my dealings with Andrew.

Chines

Oct 31, 2015

My prior & last repair visit experience was excellent because of the combination of excellent reputation customer service, friendly, helpful & follow up phone contactTimely, vehicle returned when promise. Costly of service was reasonable. Open market price.Quality of service very goodParts are always in stock.

MICHAEL

Oct 29, 2015

I WORKED WITH STEVE SMITH ON MULTIABLE SERV VISITS.100% EXCELLENT AND KNOWLEDGABLE EACH AND EVERYTIME.

infuriated

Oct 27, 2015

Brought my HONDA CRV that was acting up to Lia. They recommended a $1300 timing chain and tensioner replacement. After that, the car was still not running right. After bringing the car back to them four times over 6 months and them having no idea what was wrong, I asked if they could do an oil compression test. They performed the test and their conclusion was that they recommended "replacing the engine" which would cost $3000 - $4000. They extended no consolation with the timing chain which was replaced 6 months earlier. The customer service is friendly, but it is my belief that their service mechanics do not know what they are doing.

Markj

Oct 25, 2015

Brought a 2004 Honda CR-V in for front brakes. Wes called to notify me of additional recommended work. After about 10 minutes discussing the additional work with Wes fully explaining the reason for each recommendation and the necessary timing for the additional work, I authorized his recommendations. I am happy Wes took the time to explain each issue at length to help me understand what the issue was and the consequences of not completing the repair timely.My vehicle was ready when promised. Great job. Thank you.

rnjp

Oct 23, 2015

Recently bought a car at Lia honda. went to 3 dealerships not only did Lia have a better pricei liked the salesmans attitude.No pressure.If your buying checkLia.

JOHN J HANNIGAN

Oct 22, 2015

THANK YOU ROBERT DAWES FOR YOUR PROFESSIONAL SALES SERVICE. I ADMIRE YOUR INTEGRITY. JOHN J HANNIGAN - REFERENCE TO A PURCHASE OF A 2015 CRV-EX, ON 10-14-15.

hanny

Oct 22, 2015

ROBERT DAWES IS A TERRIFIC HELPFUL AND CARING SALES CONSULTANT WHO EXEMPLIFIES PERSONAL INTEGRITY.ALSO, LIA HONDA, PROVIDES A SATISFYING COMFORT IN THE PURCHASE AND SERVICE OF ITS VEHICLES.THANK YOU. MY NEW 2015 CRV-EX , PURCHASED AND DROVE OFF WITH IT THE SAME DAY, 10-14-15. WOW !!

poolroom

Oct 4, 2015

Went in to talk about the quote I received three weeks prior from Lia Honda internet sales. We asked for the internet person who we were introduced to but she referred us to a salesman. We gave the salesman our e-mail indicating the internet price we wre quoted. He said he had to talk with someone so left us sitting and went across the hall and sat in a room with another gentleman. He was not showing the other person our papers, but just sat there. Five minutes later came back and said the price quoted was last month's price and quoted us another price. We questioned him again about the price and he said he needed to talk with someone and would come back. He sat in the same room across the hall for another five minutes then came back and said he couldn't find his manager. We pushed back again and then he left and came back with a gentleman who was some sort of manager. Manager said the internet price was wrong, internet person was new and shouldn't have offered us that price and offered us another higher price. He tried some small talk in between, tried to fast talk us about interest rates, other dealers prices, etc. Then he offered us something higher than an internet price. We said OK, we were shopping around that day. We said if we didn'f find a better price we would come back. He said then the price would go up. We confirmed with him that if we came back during the week and were interested in buying that the price would not be the same? He said no and quoted us a price that was even higher than his last quote. We walked out.

No

Sep 29, 2015

Fixed the same issue for the power steering, 13 months apart, but the first time, parts and labor was only guaranteed for 12 months. :(

jsk44

Sep 25, 2015

Once again, I am happy to give an excellent review to Wes Harrington. Being a very satisfied owner of a 12 & 1/2 year old Honda Civic, I can't say enough great things about the car and the service dept. Every visit, I am GREETED BY NAME (WOW!) and always treated so well. I just love Lia Honda!

becky

Sep 18, 2015

my sales consultant john brunette made my purchasing a new car a pleasurable experience my time time at lia honda was quick and easy

InformedBuyer

Sep 13, 2015

After going to FOUR dealerships, I found a HOME with Lia Honda. What was the difference? Simply put, the deciding factor was the Lia reputation. That reputation for being courteous, informed and interested in the customer's automotive concerns demonstrated itself in many ways. It began with the upbeat manner in which the Sales Consultant EVAN YEDYNAK welcomed me to his dealership. The patient and understanding manner in which he fielded my many questions - as I test drove the vehicle (Honda Civic LX) in both city and highway traffic - reinforced and enhanced Lia Honda's reputation for me. His professional manner continued as I requested to see Lia Honda's Service Department. (That Service Department layout was impressive and put to rest any concerns I had about waiting a VERY LONG time to have my car serviced. There seemed to be a good number of service bays - much more than what I saw with other dealerships.). Finally, I had the opportunity to meet with the Sales Manager PHIL SINGH. His affable and attentive manner - as we negotiated -made the bargaining process a surprisingly pleasant and positive experience. That experience - together with meeting with EVAN YEDYNAK - set the STANDARD by which I measured the other dealerships. I would like to invite others considering buying a HONDA to begin your car shopping with EVAN YEDYNAK and PHIL SINGH. They sold me more than a car; they made me a believer in the Lia Honda way of doing business!

Cheryl930

Sep 9, 2015

Two weeks ago I purchased a new Honda Accord at Lia Honda. I can't say enough about what a wonderful experience it was. For starters the dealership is very welcoming. My salesman Andrew Porter, who initially greeted me was outstanding throughout. He was personable, knowledgeable, professional and steered me through the entire process in an efficient, as well as enjoyable manner. He was and is available to me to answer any questions that come up. I believe I received both a fair deal and the great car I was hoping for. I never thought car buying could be an enjoyable experience! I will recommend this dealership and salesperson to friends and family.

Jeff709

Sep 6, 2015

After confirming price TWICE with Amanda on Friday I went to purchase car on Sunday and Lia added $500 to price. Buying a car shouldn't be a reason to get lied to but they are car dealers after all and that's what they do at lia Honda

GoHonda31

Sep 4, 2015

Just purchased a 2015 Honda Accord Sport. Absolutely the best car buying experience I have ever had! David and Amanda are an awesome Team! They were the best I have ever worked with buying a vehicle! It was a great overall experience! No hassle or long negotiating involved! David knew what I wanted and he and Amanda got it done with no issues ! If your interested in buying a new vehicle stop in and ask for Dave. You won't be disappointed ! Way to go Lia Honda!

jsk44

Sep 1, 2015

In my 12 years visiting the service dept. at Lia Honda, I have always been treated with respect, consideration and complete satisfaction. During my last service visit, Richard Petri was thorough, friendly and gave excellent explanation of necessary service and cost estimates. Lia Honda never disappoints!

NEW HONDA OWNER

Aug 26, 2015

I went to dealership to take a test drive on a Honda CRV after I had spoken to the online rep Carl and set up an appointment.I was greeted at the sign in desk and a salesperson was assigned to help me..Jay Birnbaum was very helpful and provided a test drive and answered all my questions.When we got to the negotiation phase sales manager Dominic stepped in and presented a deal for the CRV explaining what he could do and time was of the essence.I was treated with respect by both of these gentlemen and I decided it was a good deal for me.Jay picked me up at my home at 1:45 and brought back to the dealership to finish up my paperwork..After the paper work THINGS WENT DOWNHILL-THE VEHICLE WAS SUPPOSED BE READY TO TAKE HOME IN A REASONABLE AMOUNT OF PREP TIME.-BY 4;45 I WAS VERY UNHAPPY THAT IT WAS JUST FINISHED AND I HAD WASTED HOURS WAITING.WHAT SHOULD HAVE BEEN A PLEASANT EXPERIENCE AFTER BUYING A NEW VEHICLE TURNED INTO AN ANNOYING AFTERNOON

Kristen780

Aug 19, 2015

I had a great experience with manager, George M. & salesman, John B. At Lia Honda. They were a pleasure to work with. I told them what I wanted and they were able to meet my needs! Walking into the dealership I initially thought I would come out with a used crv but instead I walked out with a brand new 2015 crv- they both assisted in making sure the vehicle met my needs/wants and were able to meet the monthly budget I was working with. Overall, I had a fantastic experience and would definitely recommend anyone to see George & John at Lia Honda in Albany!

ticked off potential buyer

Aug 16, 2015

this afternoon, there was a bad thunderstorm around 4:00pm, we wanted to go to the dealer, because they advertised that they were having summer clearance for today, we finally got there 10 mins to 6. I was hoping to ask a sale's man the price on 2015 CRV, LX AWD, and maybe take a quick look, at least to have my husband sit in, as he is 6'8" tall and just make sure he is fit, We clearly indicated that we were interested in buying a car, but they just said they were ready to close, and no one would wanted to talk us, and told us to come back on Sunday, even though indicated that we were leaving on a trip on sunday. finally we didn't see a car and didn't talk to anybody, for good i would never go back to this dealer again, though we purchased our 2013 CRv there 2 years ago... I felt they treated customer so poorly, wouldn't even spare a few minutes extra for a potential customer, and didn't care the customer's need. rude, inconsiderate....

Karens' New Wheels

Aug 16, 2015

Having a not so perfect credit score because of a failed business, my husband and I were fairly confident we could qualify for a nice, used Honda. We had a substantial down payment and the choices Jalal Barat were plentiful. He was not pushy. Listening intently to what we wanted in a vehicle, he patiently showed us cars and compared the features with confidence and knowledge. Lia Hondas' staff were polite, informative, and likeable. We got our 2012 Honda CR-V the following day and Jalal went over every feature in detail with us. Having all the paperwork in order too! We couldn't be happier with our purchase! We have and will continue to recommend Lia to everyone.

KM33054

Aug 15, 2015

Have to say my visit to Lia Honda was above and beyond great friendly service and professional and knowledgeable personnel Phil Singh outstanding customer service 10/10 for you my man David H. Job well done you kept the process easy and smooth the way. Fred the F & I manager you have done such a great job I thank all three of you gentlemen for all your help very good service, honesty and commitment to getting things done I will definitely see you guys again when I get my next new car

V. Cellery

Aug 7, 2015

I brought my car in very late for emergency service, the local car rental dealers were closed. The service manager offered to ride me home and the service representative, Casey Rosevear went even further and drove me to the airport so I could rent a car. Exceptional service and an amazing service crew. When I picked up my vehicle the next day I bought a new car, my 4th vehicle from Lia Honda. The salesman David Hallenbeck was the best salesperson I ever met. No pressure, helpful. If you are thinking of buying a Honda, go to Lia Honda and ask for Dave.

Erman Mercan

Aug 6, 2015

My experperience was awesome. In and out in less than 20 minutes. Thanks Richard petri. He got me in and out on my lunch break

satisfied customer

Aug 4, 2015

As usual, great service. Joe Wiley was the best. The repairs were done on time and the customer service was fantastic. I would recommend doing business with these guys (and gals).

woody

Aug 4, 2015

Was met by Wes Harrington and he promptly began my paperwork. He was friendly, courteous and had my appointment start as scheduled. Work was finished in a relatively short period of time. Great experience at this dealership.

Mary

Aug 3, 2015

Wes Harrinton was my service advisor. He was very helpful. He explained the repairs that were needed and why. He also arranged a ride home for me and , as it turned out, a ride to the dealership when the car was done. Thanks Wes!

scooby73

Jul 22, 2015

Rob Dawes was an excellent sales consultant. I went in and had questions on trading in my 2012 Honda Civic, and Rob answered all my questions fully. he was very educational fast and very friendly. I have been to other places with other people and the experience was not great. Thanks again for the wonderful service and I am now enjoying my 2015 Civic.

rvan7

Jul 7, 2015

Mike Foote, Dominick Baia and Rob Dawes we're great to deal with...Made the process easy & very simple! Furthermore, all three were upfront and honest with the paperwork and the numbers agreed upon. Thank you

PaulB

Jul 2, 2015

I just bought my fourth Honda from Lia Honda of Albany. The service was even better this time. Promises made were promises delivered. I wonder what my fifth one will look like?

Throwaway627

Jun 27, 2015

Rob was absolutely awesome to work with. Very friendly and explained everything thoroughly to me. Walked in knowing exactly what I wanted and for how much and he made it happen so I could drive home that day with my leased 2015 Civic EX. Couldn't be happier!Service is also super friendly and nice. Worked with them on maintaining my old 2004 Civic. I plan to keep going back to them because they're awesome!

aimee

Jun 25, 2015

Took car in for the "Dog Days Service Package" $59.99 for Oil and filter change - Fluid top-off - Complete alignment check - Tire rotation and brake inspection - Full multi-point inspection. They found I needed brakes and rotors also (which I kinda figured since I heard grinding). Completed work and returned due to noise in back end. Mechanic took ride with me and then checked brakes again and found caliper worked intermittently when tested. Changed caliper and changed rotor again since it was overly hot from bad caliper. Service department got me right in, treated me well, got me rental car under my warranty repair and completed repairs quickly! Very friendly and courteous service people and gave me good price. Thank you!

J Center

Jun 19, 2015

Had some service done on my Civic and had the pleasure of working with Stephen Smith. His customer service skills are top of the line.

Dfc48

Jun 11, 2015

John brunette was a very good salesman. He was honest and sincere.He wasn't pushey. He got is the car within our budget it was a seem less transction.

Ihsan Moroy

Jun 8, 2015

Robert Dawes was really helpfull and gave us a great deal on putting us in a brand new 2015 CRV. I highly recommend his service and will continue to go to this dealership in the future.

Bernadette

May 24, 2015

Quick and good service. Rob Dawes is a great dealer, and the service seems to be good as well.

Earl & Nancy

May 22, 2015

We have been buying cars at Lia Honda for over 20 years. We live in Northern Vermont. George Michaelides, Sales Manager, always gives a us a good price over the phone. After a 5 hour drive, Rob Dawes met us in the parking lot. The car was ready for us and the paperwork just needed signing. Thank you for an easy, efficient transaction. See you again in 2 years.

Earl and Nancy

May 22, 2015

We have been dealing with George Michaelides for over 20 years. and will continue to buy our car at Lia Honda Albany. We live in Northern Vermont, so when my husband calls him about a new Honda, he always gives us the best price. After a 5 hour trip, when we drove into the parking lot Rob Dawes met us. He did all the paper work and it was a pleasure to work with him. Thank you for making it an easy, efficient transaction.

jakemullen4

May 18, 2015

To put it lightly, Rob Dawes (my salesman) is a god amongst mortals. He was very helpful and should be sought out by everyone looking for a new Honda. He can get you the best deal and will answer any questions you have. I look forward to working with him again someday and will enjoy my leased 2015 Honda Civic EX

jim from scotia

May 13, 2015

Buying a new car can be an overwhelming experience, with all the nuances of selecting the new car, understanding options, establishing a fair trade in price for one's own car, and tending to all the details. In my recent experience, which made me the proud owner of a new 2015 Honda Fit, I found the staff at Lia Honda of Albany to be highly professional, competent and friendly in the way they do their business, understanding the needs of the customer and the stresses of the interaction. Special thanks go to the salesman Rob Dawes, who helped me through the experience. Lia is a great company to do business and I'm sure that the next time I'm in the market for a new car, Lia will be the first place I look.

albny

May 12, 2015

A year ago we purchased a CRV at Lia Honda. Rob Dawes was our sales person. Rob was great to work with and so helpful to us in making our vehicle selection decision. When it was time to replace our other vehicle last week we returned to Lia and asked for Rob Dawes to assist us again. We are very happy with our CRV and new Civic. Thank you Lia Honda and Rob Dawes for great customer service!

Wolves1226

May 8, 2015

The title of the review basically says it all. Took less than a week to get everything taken care of, which included having the paperwork sent to South Carolina and back. They followed up with me to let me know as soon as everything was ready and if there was anything that I needed to take care of. I don't see myself buying a new car anytime soon, but I would go back if I was.

shopgirlg

May 7, 2015

Jay Birmboum was my sales person. He did an excellent job explaining all my options. The whole experience was positive. Even was another sales person who showed me how to operate all the new technology. He set up my phone . I definitely would recommend this dealership .

Dave P

May 6, 2015

I have been servicing my Honda vehicles at Lia Honda for almost 15 years. The Service Department is top of the line in the quality, knowlege, trustworthiness and friendliness of the repair and maintenance services they provide. Altough I've been pleased to be assisted by other sevice specialists over the years, Stephen Smith has been an exceptional. Stephen always goes above my expectations whether I'm servicing my own vehicle or I send one of my daughters or wife in for their vehicles. I know I can count on him to give us the best service. He does not hesitate to contact me if there is any doubt regarding what is called for. It's a great feeling to know he's looking out for me and my family.

Q.C

May 5, 2015

Worked with Bill Brundige for a new car. It was a pleasant experience.

accord15

May 5, 2015

Was nearing the end of the miles on my current lease. Had a set budget. Rob Dawes made sure I got a fair deal and a great Honda! no haggling just straight information.Love my Accord!Thank You Rob!!

Jenna

May 3, 2015

I've been to this dealership before for minor fixes on my old car. I went recently to get maintenance repairs only to find out I needed a lot of work done. It wouldn't have been worth paying a ton of money for the repairs. So I traded in my old car and now am leasing a 2015 CR-V. Wayne Balthazard was the sales rep that helped me. He took his time explaining the leasing agreement to me as I have always owned my vehicles. I really appreciated his help and the business managers help. My overall experience at Lia Honda was really great and I would recommend going there to my family and friends.

2ratauls

Apr 17, 2015

Jalal Barat made my latest Lia Honda sales experience the best yet; he is a very friendly, knowledgeable and efficient salesperson. As an existing lessee of a 2013 Civic, he was able to secure an upgrade to the 2015 Civic at no out-of-pocket cost to me or additional monthly payment increase, aside from the required NYS DMV fees. This was, of course, following my wife and I credit-qualifying for the upgrade. I look forward to the next time I work with Mr. Barat to upgrade my vehicle; he has the nous to explain the technical aspects of leasing a vehicle in terms a layperson can easily grasp. I left the sales floor feeling secure that I had made the right choice to continue leasing through Lia Honda, given my specific mileage needs and vehicle wants. Jalal Barat made my lease upgrade at Lia Honda an A + experience!

Donna

Apr 15, 2015

I recently purchased a new Honda Accord. I was assisted by your salesman Robert Dawes who was very professional and courteous. He really listened to what I wanted and made sure that I got exactly what I wanted. He was fair and honest and I truly appreciate that in a salesperson. I really am very impressed with LIA Honda and Rob certainly gained my confidence in his knowledge and that he really was working with me and not against me. I want to say thank you for the outstanding service. The finance manager was excellent too! I will certainly do business again with LIA Honda. I love my new vehicle!

yankeesfan

Apr 14, 2015

As usual, the service I received for my 2013 Civic was quick and the service tech was great. I recommend Lia Honda's service highly.

mcirish13

Mar 31, 2015

Jalal Barat was my salesman and I can't say enough about his professionalism, knowledge, patience and friendliness!! He will be the reason I come back to Albany Honda - it was a wonderful experience.The managers I met were also niceThe only negative was the 75.00 doc processing fee - I think Honda makes enough of a profit on the sale and subsequent service - doesn't really need to gauge the customer with this fee

Geever

Mar 28, 2015

My family bought our first Honda CRV and we are so glad that Alex made our experience pleasant and memorable. Everyone was really helpful and nice at Lia Honda. Alex was very helpful, welcoming and made our experience very smooth. Buying a car is a very decision but with the help of Alex we were convinced that this Honda CRV was best for us.

Tom R.

Mar 26, 2015

Stephen Smith has assisted a number of times with coordinating routine service of my Accord. I enjoy talking with Stephen, not only because of his knowledge of the vehicle, but also his obvious commitment to customer service. An example of this service was demonstrated by Stephen when a problem developed with my new 2013 Accord. As outdoor temperatures dropped, I noticed a loud buzzing noise from the engine compartment, which was of concern. I contacted Stephen, who helped schedule service in the morning, when temperatures were expected to be colder. Stephen and a mechanic test drove the car until the noise was identified. The problem was minor and repairs completed quickly. Stephen kept me informed throughout the process and thoroughly explained the cause of the problem and method of repair. Thank you Mr. Smith.

Lauri M

Mar 25, 2015

I was pleasantly surprised when I was contacted by Silena from Lia Honda on trading my 2012 CRV for a new 2015 CRV. I was skeptical that I would be able to do so, but the staff at Lia Honda were very accommodating and were able to put in a new 2015 model at a the same payment as my 2012. I would recommend Lia Honda for purchasing a vehicle.

danabuzon

Mar 22, 2015

Alex made buying my daughters first car a great experience! He was very helpful with showing her all the car controls and going above and beyond!

AndyL

Mar 21, 2015

Just want give kudos to Lia Honda and Richard Petri in particular. Brought our 2013 CRV in for some light service and as usual was treated in an exemplary manner. Several recommendations were made based on current mileage but was unable to take advantage at this time so appreciative that there was no sales pressure to get specific work done. The wait was comfortable as always and plenty of new vehicles to look at to help kill some time.

Susan

Mar 13, 2015

Super job installing a Trailer Hitch Light to my 2015 Honda Pilot for our boat. Thanks Steve Smith for the VIP treatment.Susan MoskowitzCatskill

Susan

Mar 12, 2015

Special thank you to Fred Gitder for helping me into a new lease.Dream Team-Thank you Mike Foote, Dom Baia & Evan YednakSusan Moskowitz

Ray

Mar 5, 2015

As a customer of Lia Honda, Albany, I've experienced excellent customer service --- always. My recent service was coordinated by Stephen Smith, whom provided excellent customer service and recommendations to ensure my car was in top maintenance condition and safe. Very pleased with the excellent service, I'm a repeat customer of Lia Honda.

panettsu

Mar 3, 2015

I felt right at home with Fred Gitder and David Hallenbeck. No pressure and complete honesty and very knowledgeable! The best car buying experience ever!

Dr P

Feb 21, 2015

When I entered the dealership, I was warmly greeted and was able to purchase a new car without hassle. Rob Dawes was very attentive and knowledgeable. Dominic Baia was great to deal with.

Donna Byrnes

Feb 20, 2015

Was looking at Honda and was ask to give 275 dollars down no paper done. Called and said change my mind. I have been fighting to get my money back. It's very sad the different the way you are treated when you are trying to get your money back. VERY SAD WITH LIA HONDA

BradB

Feb 20, 2015

Many thanks to Rob Dawes and Dom Baia for closing a good deal on a great new CR-V and making the car buying experience smooth and convenient. We'll be back for our next vehicle. Again - Thanks.Gail & Brad Buchan

ParisiFam

Feb 20, 2015

What a great experience. Randy helped my wife and I get out of our lease early and made he process extremely pleasant. Thanks Randy, the Parisi's!!!

Mary Very Happy new Pilot owner.

Feb 19, 2015

My Husband and I stopped by on a very busy Holiday weekend. Even though they were very busy they made sure we had someone to work with us. David Hallenbeck was very knowledgeable and helpful. We traded in an 11 year old pilot and believe we got a great trade in value. The new Pilot is wonderful and before we left the lot with the car David went over the car in great detail and even set up my blue tooth for me. David couldn't have been more helpful.When the time come to shop for a new car again we will certainly go to Lia Honda. We will also strongly recommend the dealer ship to our friends and family

steven

Feb 19, 2015

Joseph Calabucci kept me in formed throughout the whole process (car inspection) . He also told me about other minor problems that might need to be addressed in the future. Over all I feel everything was handled professionally and I also will be back again.

Very happy Pilot owner

Feb 19, 2015

My husband and I traded in our 11 year old pilot and we believe we got a very favorable price for it. The new 2015 Pilot is wonderful. The buying transaction was pleasant and we felt no pressure from the dealer. We were treated fairly and respectfully. Our sales person David Hallenbeck was very pleasant,experienced and easy to work with. We have purchased 4 vehicles from this dealership and plan on going back when the time comes. We believe we have always paid a very fair price and have always had a good experience from this dealership. We always recommend this dealership to our friends and family. Very pleasant experience and we love out new vehicle.

Pat Murray

Feb 17, 2015

Received a letter from the general manager of Lia Honda Albany about this event. My vehicle was a 2011 Honda pilot (my second one from this dealership) that I was planning to keep for about 10 years, but thought I would check the sale out anyway. Well, they certainly lived up to what the letter mentioned, and I bought a new 2015 pilot. With the trade in value offered and the price on the new vehicle, I couldn't pass up the deal. And, as usual, Mr. Foote and his staff were a delight to deal with..........Patricia Murray

Paul

Feb 15, 2015

I wouild tread cautiously when dealing with this company. I received a letter today with what appeared to be a handwritten Chicago return address. Curious I opened it only to find that it was a direct mail solicitation from the General Manager of Lia Honda, Michael Foote. I could never do business with an entity in which senior management would tolerate let alone participate in a trick to get their message out Car dealers already have a bad reputation for honesty in general. It's a pity that Lia's marketing strategy reenforces this reputation. . There are less deceptive dealerships in the immediate Albany area to deal with.

arthur & marie

Jan 31, 2015

We worked with Rob Dawes in helping my wife find a replacement for her current vehicle. This occurred over a two month period. Rob was helpful all the way - providing assistance where needed, but mostly letting us find the vehicle we wanted without a lot of high pressure. There were some items discovered right before the sale which concerned us (battery, breaks), but when brought to Rob's attention, he immediately addressed the issues and he and Lia Honda took immediate action to correct the problems. Rob even was helpful in getting us a third key, an item which was ultimately provided without cost to us. All-in-all, our experience with Rob and Lia Honda was very positive. We would highly recommend Rob and Lia Honda to prospective buyers not looking for a fast-paced, high pressure sales job.

Mrs. Rita Sanchez-Murray

Jan 31, 2015

I stopped the service repair unit of your company as my windshield wipper mechanism was Frozen. Stephen Smith diagnosed the problem inmediatly and took the necessary steps to correct the problem. Mr. Smith's prompt and courteous service was greatly Appreciated. Mr. Smith's action has guaranted my loyalty to Lia Honda in Albany.

honda

Jan 30, 2015

I came in for wiper blades and Walter Cook helped me. He was kind enough to also install the blades for me at no charge. He also told me about an upcoming airbag recall and ordered the replacement part for me while I was there. He was very helpful and professional and I was in and out of there in 15 minutes.

LHalvorsen

Jan 18, 2015

I just went to Lia Honda of Albany to have my car tuned up, and I had a wonderful experience working with Joseph Calabucci. He was willing to have my car seen immediately even though I was an hour early to my appointment. He was professional, courteous, and friendly. He did not pressure me into any decisions, but answered my questions honestly and in a well-informed manner. Thank you very much!

morfar

Jan 14, 2015

.the lia honda staff has made dealing with a car dealership, a pleasant and stressless experience ". special thanks to steve smith who always comes thought.

Laura P

Jan 9, 2015

I bought my car here, new and had such a good experience that I go here every time I need something done to it. The service center is beyond fabulous. No matter who "gets" or is in charge of the car when I drop it off for an appointment I'm amazed at how nice they are. Car issues had always made me nervous in the past. They have a way of speaking to you that isn't pushy or drastic and no matter what it is it'll all be fine. This past time I went in for a front headlight that was out. It was the coldest day of the year, I had night dropped my car off and in the morning the battery was dead. They had to jump it to get it in the garage. Walter Cook called me to let me know they jumped it, had hooked it up to a tester and suggested that I get a new one but it was totally up to me. Of course I said go ahead and didn't even need him to explain that I might be fine but....and the new battery had an eight year warranty, etc. I just said go ahead because I completely trust this service center. They have never steered me wrong and I know my car is in great hands when they have it. They have always answered any questions I had multiple times if needed and the answers make sense to a non-car person and always in a calm voice. The hours are great, the staff is friendly, when I have waited for something quick on it I have enjoyed the comfortable waiting room and I'd never go anywhere else!

Honda buyer

Jan 7, 2015

Rob Dawes was a great salesman and the lease of our 2015 Honda Pilot went flawlessly. I didn't feel the pressure you typically feel at car dealership. We will continue to do business with Lia for years to come.

Candace Watson

Jan 5, 2015

Thanks, Joseph Calabucci, for my great experience at Lia Honda Albany. My car was serviced in a timely manner, I was in and out in no time. I was treated very well and had great customer service.

wjw1149

Jan 5, 2015

Joseph is great. We have had several interactions with him over the past couple of years. He is friendly and attentive and customer-driven.I wish I could say the same about our post-delivery follow up which has been, in a word, non-existent.We took delivery of our C-RV on October 27, 2014 and we assured that we would get a follow-up call to be sure we were satisfied and to answer any questions we had. We never heard one word from either the salesman or the Sales Office.When I called to arrange the 1000 complimentary inspection (online) (in November), I made specific reference to the lack of follow-up. Service Manager Sean O'Keefe was right on top of scheduling the inspection but I never heard anything from anyone else. I am still waiting.

jdobiel

Jan 3, 2015

Thanks Wayne Balthazard, my experience at Lia Honda was smooth and quick. Wayne addressed my issues straight on and my deal was made and my pick up for the new car on the same day. Thanks again , John Dobiel

BAkers

Jan 1, 2015

Recently purchased from Lia Honda for the first time. The overall customer service and buying process was excellent. Came time for first oil change and service and it was also very pleasant, Richard Petri took fine care of our new civic. The excellent facilities and service we have received from Lia Honda cause me to be willing to refer anyone to this dealer. Oh and the Honda product is also proving to be very good quality as expected.

Peace on Earth

Dec 24, 2014

Rob Dawes is a fair and considerate dealer. He helped me get the car I wanted at a good deal, and was patient when I continously changed my mind about the pickup and warranty options. I recommend him!

Rose19

Dec 22, 2014

Had the pleasure of dealing with Rob Dawes at Lia Honda to lease my 2015 Honda Odyssey. Rob was very helpful and pleasant to deal with. Would certainly seek him out again when time to lease or purchase a new vehicle.

Roger-Cyndy

Dec 22, 2014

We purchased 2 Hondas in 2013 (a 2010 and a 2005) for our daughter & son-in-law, and for our granddaughter. We also purchased 2 extended warranties. At first we were not going to because of the price, so we were offered them for a lower price and are glad we did. Both cars have been serviced a few times and those warranties covered most of the repair costs! Steve (forgot his last name and Walter Cook are SUPERB. I read some of the negative reviews (on YELP) AND we have NEVER been mistreated at Lia. EVERYONE has been nice, cordial AND helpful... even going above and beyond the normal customer/business interactions. On our most recent visit, Walter Cook took in our car at the last minute. We had had to cancel TWO earlier appointments that same day because we were running late at other appointments (doctors are NEVER on time) and they very graciously let us change the time TWICE and we were never met with any attitude. Walter listened to the problem ( a battery purchased less than a year ago kept needing to be jump started). On a learner's permit, our granddaughter drives the car very little and often not enough to keep the battery charged... letting it sit for weeks at a time. He could have dismissed us with advice to drive the car more... but instead he took the car back and check the whole system from alternator to battery cables etc to make sure nothing else was involved. THEN just to make sure it wasn't a faulty battery, changed the battery with a new one. If this company was as "shady" as some of the respondents claim" they could have charged me for all kinds of things... but they did not. Walter explained how we should try to keep the new battery fully charged by doing some longer distance driving a few times a week, even if our granddaughter wasn't using the car often AND as the battery was under warranty... our service charge was ZERO !!! If you need good, competent, quick AND accommodating service... I would recommend Lia Honda on Central Avenue in Albany... any day. For excellent care... ask for Steve or Walter !

Vinny

Dec 22, 2014

I'm always treated very well and provided with excellent service for my needs. I'm never asked to pay for something I don't need. It's always within the guidelines of the needed maintenance schedule. And they accommodate my requests and get me out on-time.

Jillian

Dec 21, 2014

This place really cares about you and your wants and needs from buying a vehicle. I came in on December to purchase a accord they had on their online store. Most times you see a deal like that online you are taken back by it I called Lia Honda about the vehical I saw on their page that day I told them that I was interested they pull the car off the lot and the next day I was mine . I had one issue with all the banks they were not pushing for my full loan amount so what did lia do they gave me the difference of the 1,500 on my trade in on top of what they already offered me . I was blown away never will I shop at any other dealer like I said they really do care about what they do and Andrew Porter was by far one of the best salesmen I have dealt with he made if fell as if I wasn't suck at a boring dealer ship just waiting. Thank you guys again I love my new accord !

zhangyibin

Nov 28, 2014

I think this was the worst. you should never come here.I purchaced a new car from Lia with horrible and horrible experience. especially, the sale manager, Rich Docarell, He is horrible and rude on me when He talked to me. I've never experice with any sale person like him in USA. If I have choice, I will put negative 5 stars on him. Lia sale person, Chelsea(3 stars) and me reach a deal on Satureday for a new 2014 honda civic and 1 year free oil change service. and I was promised to get my car on Tuesday. then I went to Lia to get paper work done(Angel helped me, He is 4.5 stars service), and I added one remote start by paying extra(339$+tax) and also was told it came with 3 year warranty as the new car.I called Angel on Tuesday if I can get a car. He told me I can not get it until wednesday. I told him I don't have transportation on Wednesday, Angel said somebody can pick me up at my home. on Wednesday, I got a call from Angel and was told remote starter can not be installed until Friday, and he give me two options: A-pick up the car on Wednesday and come back on Friday to install the starter. B-pick up the car on Friday after starter is installed. I took option A.on Friday, I came to Lia, service person told me told me totally different story of the remote starter. He told me Lia honda will not resonsible for 3 years warranty, and the remote starter is not from Honda, they will dive my car to somewhere else to install a cheaper starter. I feel I was cheated about the starter, then I told Angel, there are two options, A-install honda starter on my car at Lia, B- refound my money of starter. and I asked I want to see the manager. a few mins later, the sale manager came to me, his name is Rich Dockrell. He did not even want to listen and talk to me. He was emotional and very rude on me, kept saying that the price of car Lia sale to me is very low, everyone at Lia is not happy, He tried to make me feel he did a big favor on me, I should feel guilty if I asked them to install a honda starter. He said he will take back the car to terminate the deal( I have already paid the car). Come on, We reached the deal, Lia made the promise. nothing to do with the price. If Lia think the price is too low, why they just tell me they can not sell the car at that price at the begining. Lia is just one of dealers who give me that price. I am very frustrated, very very upset how the manager(Rich Dockrell) treated the customers.

Arthur RC

Oct 25, 2014

Purchased a new 2014 Accord - Rob Dawes was extremely helpful in reviewing vehicle features and handling the purchase experience. What I especially liked was the ability to test drive the car by myself without a Lia employee with me. The "trust factor" was an assist to me in deciding to choose the vehicle I purchased. I would recommend Rob and Lia Honda of Albany.

CRV buyer

Sep 27, 2014

Got a great deal on a new CRV. This is my second CRV. Salesman Rob Dawes was outstanding. Very patient, took me on several test drives, followed-up, explained the car and features in detail. Excellent job.

BHover7553

Sep 16, 2014

phil our salesman made the experience great. highly recommend you buy from phil.and lia honda of Albany,great place to do business.This is the third car we bought from Phil and Lia.

Candace Watson

Aug 22, 2014

I just purchased my 4th car from Lia Honda Albany, NY and I'm still pleased and satisfied with the service I received. I drove away feeling super excited about my new 2014 Honda CRV. Rob Dawes did an awesome job of taking care of my needs and made the whole process of buying a new car stress free. Rob kept me updated and informed every step of the process. He was polite, friendly, courteous, and simply awesome. I will recommend Rob Dawes and Lia Honda to family and friends.

janel1971

Aug 18, 2014

I would recommend 100%. Rob listened to what I wanted and put me in a car that suited my needs. I am very happy with my honda. Thank you Rob and the rest of the Lia family!

Isavella

Jul 13, 2014

I recently came in and purchased a civic from Lia Honda! My salesman nathan Eden made everything go smoothly. He me got the car I wanted for the right price. He went above and beyond to make this deal easy! Thanks to Fred Gitter and Nathan Eden for there great service.

Violet4712

Jul 11, 2014

I came to Lia Honda interested in a preowned Honda crv. My salesman Nathan Eden was able to find the perfect crv for me and my wife. I recommend going to Lia Honda where you get great service. Thanks Nathan.

Colleen O'Brien

Jul 9, 2014

I purchased my Honda Civic in December 2013 from Lia Honda and I have been so pleased with my car and my experience. The buying process was made so easy and efficiently by the very nice salesman (Nathan Eden) who helped me. He made the process much less stressful by being informative, helpful and not the least bit pushy. It was a big relief to feel I was in good hands with such a large purchase and was able to get all the things I was looking for. Everyone that helped me that day was friendly and moved the process along quickly. I recently went back to get my first oil change and again was very happy. Its been wonderful dealing with Lia for my car needs. While there, I was able to chat with the salesman who helped me as well which was nice. I would definitely recommend Lia Honda and the salesman who helped me Nathan Eden.

Ajkjmcaa01

Jun 19, 2014

In our quest for the best deal for a new Honda CRV, we reviewed internet sites and visited another Honda Dealership, with whom we had previous experience with. A friend recommended we visit Lia to compare deals being offered. On a Sunday, Mr. Dawes was directed to work with us on this shopping experience. We found Mr. Dawson be knowledgable and took time to explain the many features of the 2014 CRV. in addition I found Mr. Dawes sales technique as un-pressured yet always looking to close the deal. The best part of his sales technique was my husband and I felt, right or wrong, he was trying to do the RIGHT THING for us. Truly an example of a Good Salesman.My compliments to Lia for having him as a face of the dealership.

Nancy

Jun 4, 2014

Outstanding customer service. It was a pleasure to buy a car there. Rob Dawes was so accommodating. I would recommend him to anyone looking for a new car or used car.

flipa36o

May 12, 2014

My parents and I visited Lia Honda and found all of their team to be incredibly friendly and helpful. In particular, I want to mention that Bob Martino, the individual who helped us primarily, was very kind and respectful towards us, and was very knowledgeable about his work. He was also very responsive over email and phone, anticipated our needs and accommodated them, and ensured that we had an overall excellent experience. We have been purchasing vehicles from Lia Honda for years and their customer service reminds us why we return again and again.

PETE SARTORI

Mar 22, 2014

One stop shopping, very efficient and not overly aggressive. Our salesperson Andrew was very helpful thru-out the process.

Gilboa Gimp

Mar 13, 2014

The salesman was good when I stopped and picked out the car. Thought I got a good value for my trade in also. The car I purchased is terrific. Only problem was when I picked the car up. I showed up early and asked if I needed to come back or not since I could run errands and grab lunch. Salesman said no that he could take me in right then. It took a little over 3 hours before I got the car and left the dealership. Way to long. Salesman did not have anything ready ahead of time. For example, finally got done with all the paperwork and was ready to leave when the salesman informs me that he needs to take the key into the shop to have a duplicate made. It took 30 to 45 minutes to get the extra key made. The extra key should have been made up long before I stopped to pick up the car. In the end, never did have time to run my errands or get lunch. In addition roof of building was leaking in the show room although it did provide a few minutes of a diversion during the long wait. Rating would have been a 4 or 5 if picking up the car went smoothly. This is the third car I have purchased here. The prices have been good and what I have received for trade in has been good. The previous two experiences in picking up my cars were great. Just don't know what happened this time.

eternaldharma

Mar 6, 2014

Absolutely Great Service Department.They fit me in for a emergency tire change on my 2005 Odyssey Touring with PAX Tires. The Touring model does not come with a spare tire or jack, etc.. There is no way to drive the van for an extended distance without changing the tire at the dealer who has the specific PAX tires and PAX machine.They did not have the tires in stock at the time when I called but did have a working PAX machine unlike 2 other Honda dealers in the area with 2 broken PAX machines.I called at 7:45 got a 8:45 service appointment.Picked up the tire at another Honda dealer and brought it to Lia.Service writer did his thing and told me it would be about 2 hours wait time. I did not mind and could work from my ipad in the mean time while I waited.30 min later the service writer came out to get me and said the only PAX technician they have on hand is swamped with work and will not get to my van until 1pm and they will extend a courtesy car free of charge and I can come pick up my van after 3pm.Can you believe that?... A free courtesy car for a customer they never serviced before and they are only making $55 off of me in labor to change the PAX tire... That is how customer service is done... We will be back at Lia to have other service done on the van...

M Martha cioffi

Feb 25, 2014

I just leased a 2014 Honda CRV and traded in my Honda 2011 CRV, Phil Singh was our agent. He met me at the door on Saturday Feb.22, was very polite and nice. I told him I wanted a car just like the one I have . I just wanted the new car for the blue tooth and back up camera. The transaction went very well and I picked up my new car last night Feb 24.

MichaelBeaudet

Jan 9, 2014

I used to drive a Mazda, however I have now switched to a Honda. Rob Dawes at Lia Honda was great. He was friendly, patient, and got us a great deal on a 2014 Accord. I would recommend him to anyone I know looking for a car, and will return when we purchase our next vehicle. Thanks Rob Dawes.

purdu

Dec 27, 2013

Salesman I worked with was very friendly. He was not pushy like other dealers that I worked with in the past. He was willing to sit down with me and work at getting us the best deal that he could give. I was extremely satisfied with the service that I received. I would definitely recommend Lia Honda in Albany to friends and family for their next car purchase.

Asenter

Dec 9, 2013

I would highly recommend buying a car at Lia Honda of Albany. I worked with Bob Martino and he was friendly, outgoing, and knowledgable on all of the models. I would highly recommend going to see Bob Martino as he showed me the respect and helpfulness that all car buyers are seeking.

skiier101

Nov 14, 2013

SLOPPY MAINTENANCE TECH...NO PRIDE IN HIS WORK....After purchasing 4 new tires for my Honda fit from LIA Albany...spending $440 ...delivered back to me with 4 dirty wheels full of grease and finger prints. The car was taken in Clean /Washed....After sending an email after service no response from LIA....A very unprofessional work attitude. They talk so sweet to you but could care less once the money is taken from customer. Oh, by the way , I also purchased the honda fit from LIA...this is what they think of their own returning customers...

BeeGirl

Oct 26, 2013

I had a wonderful experience at Lia, and Wayne was the best!One of the other Honda dealerships in the area had given me quite a run-around, so I came into this experience skeptical and at least a little angry, to be honest. I was ready to be disappointed, but within minutes, I knew that this was going to be a MUCH better experience.We pulled in, Wayne came right out, we chatted for a few minutes about what I was looking for (a Fit), then he sent us on a test drive - yes, *sent* us. He handed us the keys to a Fit with 4 miles on it, and told us to have fun.We drove it, loved it, and came back to talk numbers. I had a quote from the other dealership, and Wayne matched it, no questions asked (even though it was in my handwriting on a post-it note). We ended up getting our new Fit for less than invoice, and it took less than 45 minutes total to sit down, run numbers, and buy the car.We had to wait a day to pick it up - I was sad, but it was nice to pick it up all squeaky clean :) There was a bit of a hard-sell on the warranty, but no one really batted an eye when we said no thanks.This was, honestly, the best and most enjoyable time I've ever had at a car dealership. Wayne (the salesman) was laid back, and not at all pushy. I left with the car I wanted for the price I wanted - no complaints from me!

blackdg

Oct 2, 2013

Brought my car. The desk attendant was polite and nice and not phony. He listed what I wanted done. Didn't mind me asking questions. Printed out a detail of oil filter change, tire rotation and inspection. He came and got when the work was done and I left. For the work requested it was a reasonable wait time. I felt confident and would refer to others.

ErinM12208

Aug 30, 2013

Phil Singh is the BEST car salesman EVER! Honest, knowledgeable, efficient and friendly. If you are interested in a Honda, stop in to LIA Honda Albany and speak with him. No games, No hassels...just excellent customer service, sound professional advice and an overall GREAT experience!

carold4589

Jul 27, 2013

I stopped in at Lia Honda this morning to take a close-up look at the Honda Fit, not really planning to make the purchase today. A couple of the salesmen asked if they could help me, but when I said, "I'm just looking around, thanks," they let me roam around and look to my heart's content. After I had been there a few minutes, Jeff approached me and asked if he could answer any questions. Long story short -- Jeff was so pleasant, helpful and low-key that I ended up making a purchase! I have nothing but good things to say about this dealership. Everyone was helpful and friendly and the purchase was completed very quickly, including all necessary paperwork for the DMV and my insurance company. I recommend them highly!

Aprillmlasher

Jul 7, 2013

I walked in first bunch of people standing around . I had to walk up to somebody to get service no introduction no welcoming awful customer service either they didn't take me serious because I'm a chic or the guy was new and didn't know what he was doing . I waited I sat at a table he came back a couple of times instead of getting all of my info at once he left me sitting there to long and it seemed he was hiding something from me he obviouslyI wasn't trying to get me a deal or make a deal upset with the service went to keeler honda way more professional unreal.

Joosy

Jun 7, 2013

We wanted to look for Honda With V6 engine and would like to had the test drive and the reception told us that all the salesmen were busy and we had to wait around 20 minutes but after being waiting for 40 minutes no salesman willing to meet us. We know that Honda will sell by itself but this dealership has Very poor customer service. Never want to recommend this place to somebody else.

blackdg

May 28, 2013

Friendly and prompt service. Work was properly explained. I will continue to bring my Honda to this dealership. I feel confident they will provide proper care.

spammedbylia3

May 24, 2013

Signed up for a price inquiry and they will NOT stop spamming me. Have unsubscribed, requested to be removed, etc. multiple times. Don't sign up for anything, DO NOT give them any info. Shady shady shady.

mnz1999

Apr 8, 2013

Lia Honda of Albany is one of the worst dealers in the capital area. I went there to lease a 2013 Honda Accord EXL. As I walked into the dealership the salesperson asked me what is the payment I was looking for. I told him can we at least test drive the car first before we talk about the payment. After the test drive first thing, he wanted me to fill out a credit application. I told him, I qualify for tier 1 credit. I already have a car financed under tier 1 program. Can we talk about numbers and agree on something before I fill out an application.Finally we talk about numbers and as he was leaving to get numbers from his boss, I asked him to come back with details numbers (sale price, residual value, money factor) not just lease monthly payments. He comes back with very high lease payments $460 a month for 2013 Honda Accord no other numbers. I asked him for details how he arrived at this number, he tells me this is it take it or leave it. They were trying to play their payment game, where they pad the payments and never talk about the sale price residual value and money factor. And I wasnt not going to make a deal without knowing what I was getting into. I walked out of the dealership without any words. I will take my business somewhere else. There are plenty of Honda dealers in the area. Lia Honda may seem like nice dealership but they do not want to deal with people who are smart about their money. They love dealing with people are not educated about numbers/finance. I understand they are in business to make money but this does not mean they can rip off people.

casperj

Feb 27, 2013

I received a phone call encouraging me to come in for an oil change. When I explained that my finances were very limited right now and that my car was not far beyond the oil change/mileage date, I was told that they would reduce the cost by an extra $10.00. So, I made an appointment for the following day and when I arrived, they declined the extra $10.00 off that the dealership had committed to me over the phone the day before. This was a huge waste of my valuable time and an embarassment to have to open up about the personal hardship I am experiencing in this difficult economy. Adding insult to injury, I noticed that when I politely left without the service, the employee and manager I dealt with were talking and smiling, most likely about my case.

sharah

Feb 26, 2013

I purchased my Honda Accord at Lia Honda and had the best customer service, it was an on-line purchase and when I went in I was treated like royalty. I take my car for service there five years later and continue to get the finest customer service. They are quick, they explain everything and don't fix what doesn't need fixing, they are honest to a fault. I recently moved out of NY state but continue to come back to Lia for servicing my vehicle, they are by far the best.

Sue

Feb 21, 2013

Lia Honda provided an easy and pleasurable sales experience. No nonsense, I didn't feel like I was on the wrong end of a bad dream or sales negotiation. They were upfront and willing to negotiate. My service experiences have been just as easy and thorough. Even when I was late for an appointment; they were gracious and fit me right in without a hassle. Going back for the next scheduled service this coming week.. Keep doing what your doing right Lia Honda!

Dolyn94

Feb 20, 2013

I Bought a Certified Used Honda Pilot. I had a good experience with Lia Honda, they worked with me and I feel that I got a god deal. I haven't had to do any repairs on my car, so I cant attest to the service department, but the sales department was very nice to work with.

Irving G

Feb 20, 2013

I had a great experience with purchasing my CR-V and have since brought it back for service and was very satisfied. No other dealer could beat their price and the sale process went smooth. They were also able to provide very low financing.

callmejer

Feb 19, 2013

I am always pleased with the service department at Lia Honda. It's always quicker than expected, which is not something I could say for a lot of places. I would definitely recommend them. I had a battery issue with my CR-Z and they identified the problem immediately and I was out the door in less than half an hour. No problems since, but I have taken my car in for oil changes and such, and it's been a good experience each time.

nysader

Feb 17, 2013

Lia Honda contacted me after an oil change I had done on my 2010 Honda Accord, stating I was over the lease mileage and would I be interested in making a deal. In 2 meetings at the dealership and phone conversations, I told them I wanted them to pick up the remaining mileage and payments. Finally they agreed and wanted a 1000.00 dollars down to make a deal. My mistake was not checking the paperwork as Honda Finance hit me up for the overage miles. I went to Lia and asked them to at least split the difference, since it was never in the paperwork and they said no. Told me they never pay for any miles over the lease agreement. They are lying, 3rd car I have turned on to them and I never had to pay any over miles fee. My bad, but I thought they would step up in good faith. Done with this dealer and would not recommend to anyone in the Capital Region!!!

LiaNoMore

Oct 20, 2012

They were not able to properly correct their original mistake. Had to repeatedly return car for service. Several phone calls and emails went unanswered. Never again.

clairmont

Sep 6, 2012

Brought my car in to the service shop yesterday and was not pleased. The service people were very disrespectful towards me, and the service manager (Jim according to a placard on the wall) was screaming at his employees. I will NOT be bringing my car back here, or purchasing any cars from this dealer location in the future.

Ernie

Sep 2, 2012

I have heard Lia is a dealership that doesn't care so I have avoided it int he past. But this time they were the only local Honda dealership that was willing to honor online pricing. So I bought an Accord from Eric Godbolt and I thought he was great even though I didn't want the paint coating he wanted me to buy. In any case we got a great price and Eric's followup was first class. Their service has been better than most too. We had one recall and went for an oil change/tire rotate etc and they were fast and reasonable. So far I have one of my best car buying experiences ever at Lia Honda in Albany (Central Ave.)

Suvad

Jul 25, 2012

Lia Honda of Albany is the worst dealeship I have ever visited in my life.They are so rude. Do not try to go to trade your vehicles overthere. That is why they have used cars for months on their lots and they hardly sell any due to their attatude.

cwatson

Jul 5, 2012

This is the second time I worked with Mark Ellis to purchase my second CR-V, The customer service was excellent and all staff were extremely freindly. It was a pleasure both times doing business with Mark and Lis Honda and I will continue to purchase from them and recommend all of my family and friends to this dealership and salesman.

09accord

Jun 28, 2012

Lia is always great to deal with. They are quick and efficient. They always listen to what I want and respectfully explain what may be needed. I never feel pressured there. If it takes longer because of additional work, they have a loaner vehicle or a shuttle to bring me anywhere. The service drive is always clean and there is always someone waiting to help me. I feel safe going there.

LW7301

Apr 14, 2012

This dealership ran a special "Lease a Honda Accord for $69/month". When I got there, the salesperson said he had no idea where that number was coming from. With $4,000 down on a demo, the lease would have been $129/mo. I told him I needed to think about it, he said okay, and I called a couple hours later to say I'd take it. Joe, Shannon, and the manager were extremely rude and told me I should have made the deal while I was there and they would no longer do it. I had been there before looking to purchase a used Civic for 12-15k and the salesman told me that wasn't realistic and was very condescending. I would not recommend these flakes to anyone!!

sweepeas4u

Mar 25, 2012

my husband and i went to lia for a new honda crv. my husband told the salesman just what we wanted. john said this will be quick and easy. within a minute he came back and we got a better deal than what we asked for. it took about 45 minutes from the time we walked in there until we left. all paper work, done. when i went back the next day the car was clean, ready and waiting. the financial person was very pleasant as well.

Honda Lover

Mar 18, 2012

Lia Honda was above and beyond my expectations. Came in with the price I expected to pay and there was no hassle. They were there to sell me the car I wanted! Will be back again!

badfrog1955

Mar 15, 2012

We bought the new 2012 CR-V. It's GREAT The sales staff at Lia Honda make buying a new car a real easy process. I have now purchased 3 cars from them and will continue to go ther when it's time to buy again. I will tell all my family and friends to go to Lia Honda too.

timjones12208

Feb 20, 2012

Went for a test drive of Accord for the second time.Got the exact model for test drive. No hassle, no pressure, no questions asked.Just prompt and good service.If I decide to buy an Accord, I would certainly buy from them if the price were competitive.

rtjas1207

Feb 11, 2012

This is my second time of purchasing a car from Lia Honda. I have found them to be very easy to deal with no presure and willing to work with you. I would recommend this dealership to all my family and friends.

Fritznbeck

Feb 6, 2012

I have leased five vehicles from Lia Honda and my husband has purchased one. Most recently, I leased a CRV today from Eric Godbolt. Our experiences over all six vehicles have been consistently excellent--professional, friendly, efficient, knowledgable--with all the salesmen we used over the years.

maddydog

Feb 4, 2012

Lia Honda offers a great buying experience. I especially like the sales department as the employee I did business with assisted me to pick out the right car for me and for a decent price. I would highly recommend this dealership to purchase a new Honda or a certified Honda.

scoot

Feb 3, 2012

I recently purchased my second new honda from Nathan Eden at Lia Honda of Albany and i am very satisfied....The deal was good and their was no typical car sales b.s. they are strait up and good to work with..Thanks.

Kcab96

Feb 2, 2012

Just bought my 5 car from Lia Honda ---- as always a awesome experience and a great price. I will contiune to use Lia for all of my services needs and for any cars I purchase in the future.

tcdaly2

Feb 2, 2012

This is the second time I have worked with Phil to purchase Honda's for my teenagers. He is great, and always has a big smile when he greets you. I am tough when it comes to sales and I expect a lot, and I hate feeling pressured. Phil makes you feel very comfortable, while being able to answer all your questions. He is very patient and works with you until you are sure about the car you want. Phil was very attentive to my needs, he showed me several cars even though I had one pretty much picked out. He even told me about cars that were coming in that week so I felt no pressure to buy any car in particular. Phil is very knowledgable about the used car inventory, he remembers the previous owners in some cases. If you tell him what your looking for, he will find the right vehicle for you. If you are shopping for a new Honda, Lia is the best place to go and Phil knows the whole Honda line very well. I highly recommend the Lia dealership in Colonie, especially. If you want to find a used or new car, I would ask for Phil and I know you will have a positive experience. Since I have bought my last 2 vehicles at Lia and can also say that the dealership works well as a team. You get to know all the employees in the process. George the sales manager is hands on and friendly, Fred in the finance department work to get me a great loan rate, which I very much appreciate, and finally Mike Castren, a manager and controller is always available to help. If you really love a vehicle, they will work as a team to get you what you want.This is an A+ business, professional, courteous, and willing to help. I would not go anywhere else.Sincerley,TC Daly 1/31/2012

alalfajf

Feb 1, 2012

Greeted at the door with a cordial welcoming. Told him what type of car I was looking for. To my suprise he had a car in stock that I knew it was what I wanted. We talked about pricing and trade-in. Mark was very professional and never pressured us in making any decisions. We purchased the car. A gentleman on staff reviewed with me some of the features of the car. All paper work was explained to me and well organized. It was a comfortable experience. I recommend Lia Honda dealership.

Tlibertucci

Jan 31, 2012

Great Dealership. Great customer service. Very easy to work with. Dealership was very friendly with not pushing salesmen. They listen to me and work with me on what my needs were.

jhren123

Jan 30, 2012

Traded in a CR-V for a new CR-V. They offered me a very fair price on my trade. I got a very good Rate. Mark in sales, and Scott in financing were very up front and honest. The lot was very busy, but they still managed to get me in and out quickly without rushing. I wish I could have knocked the price down a little, but they made up for it with their trade in offer. Overall, a very positive experience!

Honda4u

Jan 13, 2012

The sales people were friendly and accommodating. Carl was very helpful and gave us detailed information on the Honda Civic. He was easy to work with and so was the manager. Our experience with Carl and the dealership was very satisfactory and would consider buying a Van in the future. Thank you.

charlies hondas

Dec 26, 2011

I read quite a bit of the reviews regarding Lia Honda. I can see how the negative reviews can occur however, I also see the positive see side of Lia. I consider myself a "car guy", pretty informed and knowledgeable. I have bought four cars from them, '04 accord, '07 ridgeline, '07 accord, '12 accord. The main reason I go there is price. I also like the pull-in service area. Although the labor rates are ridiculously expensive.I am very upfront with the sales person. I tell them what I am looking for, what I want to pay. I also make it clear that I am not afraid to take my business elsewhere. My wife says it's little embarrassing. I tell her we are not here to make friends we are here to buy a car.When I bought my '04 Accord EX it took 3 days of negotiotating. Yes, way too long but I got an unbeatable deal on a car when I wasn't in the market to buy. The Ridgeline which was a lease, took about 10 minutes. Very fast. They dropped $5,000 off the sticker immediately. I told them that I was leaning towards a Toyota Tacoma. Here is where you have to read the FINE PRINT. The sales person told me that I could incur $1,500 worth of damage and not be charged. That wasn't completely true. You are allowed 3 individual scratches, dings or dents that must be able to be covered by a credit card and each one must cost less then $500 to repair. Hence the $1,500. So when a lady backed into my truck and did $1,100 worth of damage I did not have it fixed. When I went to turn it in I was told I was going to be charged for it. I refused to pay claiming that I was given bad information at time of purchase. Shame on me for not reading the fine print and for taking someone elses word. After several weeks of back and forth with Honda not Lia I agreed to pay just $166 for the damage. The '12 Accord I just bought in December of 2011. Sticker was $28,325. I paid $25,210. I probably could of paid a little less or had some extras thrown in but I was happy with this price. The bottom line is all dealers are in business to make money not friends. Know what you want and what you want pay. Yes sometimes the sales person can ruin a dealers reputation but, thats our fault as the buyers, for not complaining and getting that person fired. The reason I am giving Lia all 4's is because 4.9 is not an option and to be a 5 would take a litte more then a good price and a pretty smile.

Christine B. Saplin

Dec 11, 2011

On a very rainy day, I walked into Lia with a mission, to buy a CRV. Thanks to everyone's courtesy and interest, I got what I wanted and a good deal on my trade-in.Carl was very helpful, understood my criteria. My reason for going to LIA in the first place was word of mouth from friends and family, my reason for staying with LIA will be their continued courtesy and interest in my needs and those of my new CRV.

Mfeith

Dec 8, 2011

These people are liars and scam artists. They tricked me into purchasing a car for more than what it was worth. I was turning in a lease that I decided to buy. They told me that I was not entitled to buy the car for the residual value because I went over the miles when I leased it, so I had to pay that penalty whether I turned in the lease or purchased it. This is a complete lie and I have been told by another dealership that I was scammed. Do not deal with Lia the liars.

Jclaus

Dec 3, 2011

Recently leased a 2011 cr-v ex-l nav and 2011 accord se. After a little back and forth with prices and the accessories I got the car/suv i wanted at the price I wanted. Almost went to another dealer but they made good on the monthly payments and throwing in the mud guards, floor liners and trunk liners (which they really didn't want to do) but if you stick to your demands and don't back down you get what you want. Wayne is a great guy and I highly recommend him. When you go sign the lease the packages they push are nice thought but we all know it's not worth it, even the service plan, throughout your lease your oil needs to be changed around 5k so 7 times do the math.... I didn't get any of there packages and paid out of pocket for the tire rotation and oil change, saving about $150 over the lia maintenance plan.

dewkaw

Dec 1, 2011

I went in to discuss well known rear break problem with service. The first came a quote for rear brake work, they quoted me $380. I brought up the class action suit and Honda's desire to pay for some of the work, then and only then did the service tech look further, but he clearly knew what I was referring. I basically told me tough luck, your car is over three years old, even though it only has 26000 miles, there was nothing the dealership was will to do to assist. I purchased both my cars from this dealership, they will be my last. I recommend others should avoid them as well.

Ed Signer

Nov 22, 2011

Overal customer service was excellent. Friendly, and very clear on the issues of purchasing a car. I felt very comfortable with the sales rep.The sales manager and finance manager were ok, but too obnoxious and determined to upsell their services. It was to the point that we felt very uncomfortable with their approach. We were very much aware of what we wanted when we purchased the car, and the additional services were not one of the criteria we wanted, but felt very intimitated about the approach.

tch

Oct 16, 2011

The experience started out with the salespeople telling me it would take a while for someone to be able to talk to me. When I convinced them I was a serious shopper, they finally gave me attention, but the theatrics were comical. I had two people identify themselves as the sales manager. I got stories about 'I have a guy right over there that wants this same car' and '8 people have called about this car' and 'Japan isn't shipping these, you can't get them'. I got 4 different prices during the negotiation. The final price they quoted was not bad, but they said I needed to buy it right now. If I left, they would not stand by the price. They would not even give me a price they would stand by in the future. I went to Mohawk Honda and their initial price was less than Lia's bottom price. I spent 45 minutes going back and forth with Lia. In 45 minutes, I had the car bought at Mohawk. Lia did nothing to wrong me (aside from waste some of my time). My experience was more comical than negative. I would like to point out to people reading these reviews that Lia has a rating above 4 out of 5 stars (at this time anyway), but they also have more ratings than the other 8 dealers within 50 miles combined. If I was a skeptic, I might think that they "encourage" positive reviews to balance out the negative ones to keep their rating high. Fortunately, I am not a skeptic so I think they just happen to have reviewers with overly positive and overly negative things to say. Here's hoping if you deal with them your experience is on the overly positive side.

JoshuaMZX

Sep 21, 2011

I went online and requested a quote from Lia Honda on a new Honda Ridgeline. I received a phone call from a lady scheduling a test drive of some of their used Ridgelines. I told her that I was not interested because they were not the model line I was looking for. I was looking for an RTL which comes fully loaded and they only had a sport model, the RTS, which is just above the base model. I already saw what they had on the internet in the used department and that is why i requested a quote on new. Well the lady talked me into coming in and taking it for a test drive. I thought, sure, I've never been in one, it wouldn't hurt. I got there, walked in the door and three Honda employees appeared to be talking with each other. One finally came over to me and asked me if he could help. I told him someone called me and scheduled for me to take a Ridgeline for a test drive. I must have been standing in the door way for about 5 minutes before he came over with the keys and a plate before we went out side to see the Ridgeline. He put the dealer plate on it, handed me the keys and said, "what do you think? 10 minutes?", i said sure. I drove it around the block and came back. He came out to me as soon as i parked the truck, didn't really ask me any questions, took the keys from me and the dealer plate off and started walking away. I had to ask him, if i could check out a few things about the truck as I test drove it to see if A HONDA RIDGELINE was the vehicle I would be purchasing. My whole experience with this guy made me feel like I was a big inconvenience for him and I would have been better off not even coming in. Well, he then proceeded to take me inside and started asking me some questions. I told him what I was looking for and why and he seemed to be on a mission to talk me out of what I wanted. he told me that I could not find what I was looking for. Mind you, I found 25 used, in reason, in the area that were what I was looking for before I came in to see this guy. I then told him I would consider trading in. He asked me what I was looking to get on trade of my vehicle and he pretty much insulted me to my face and made me feel like i was an idiot for even thinking I could get such an audacious price. I had looked up the value of my vehicle on Kelley Blue Book and NADA before I stopped in to see him, and I was looking for a reasonable dollar amount about midline of what it was worth according to these two organizations and his recommended value was at least $5,000.00 below that. I hope to God that I never have to do any dealings with this dealership again.

BILL COOK

Sep 16, 2011

I BOUGHT 3 CARS FROM MARK ELLIS AND LIA HONDA IN THE PAST 3 YEARS. I ENJOYED WORKING WITH MARK ELLIS VERY MUCH, BUT WHEN I HAD A PROBLEM MARK DISAPPEARED AND MICHAEL FOOTE THE GENERAL MANAGER FOR LIA HONDA CAME INTO THE PICTURE. HAD I KNOWN HOW I WOULD HAVE BEEN TREATED SO POORLY , I WOULD HAVE NEVER PURCHASED A KEY CHAIN FROM THIS DEALERSHIP. I BOUGHT A VEHICLE FROM LIA AND 6 MONTHS LATER THE VEH. NEEDED A $1000 BREAK JOB, CALIPERS, PADS EMERGENCY BREAK, EVERYTHING BREAKS. I HAD THE WORK DONE AND ASKED THE DEALER TO LOOK AT IT ?? WHY SHOULD I HAVE TO SPEND $1000 ON A CAR 6-MONTHS AFTER PURCHASE ? MR. FOOTE BLAMED ME FOR THE BRAKES AND WHEN I ASKED ABOUT THE 150 POINT INSPECTION THEY DID, HE SAID YOU SAID THAT NOT ME ?? I SAID ISNT THAT WHAT YOU GUYS SAY ON YOUR COMMERCIALS HE SAID AGAIN, THOS ARE YOUR WORDS NOT MINE. HE WAS THE RUDEST PERSON I HAVE EVER DEALT WITH AND UNPROFESSIONAL. I CONTACTED A PEER OF FOOTE'S BECAUSE I COULDN'T GET TO THE LIA BROTHERS, APPARENT BILLY JR. RUNS THE ALBANY HONDA AND THE WORD I GOT, FOOTE WAS READ THE RIOT ACT . THE FUNNY THING IS I GOOGLED THE FOOTE GUY AND THERE WERE OTHER COMPLAINTS, NOT SUPRISING. I THINK THE LIAS ARE A CLASS ACT , BUT THEY REALLY DROPPED THE BALL ON THIS DEAL. ALSO, TO HAVE A GUY LIKE THIS FOOTE FOOL SPEAKING ON BEHALF OF THE LIA NAME IS THE BIGGEST TRAVESTY THAT COULD HAPPEN. THOSE PEOPLE WHO ARE READING THIS AND THINK IT WAS ABOUT THE MONEY, I WAS OFFERED MONEY AND TOLD THEM TO DONATE IT TO CHARITY, OR AN ADD TO HIRE A NEW gm.

amber521

Aug 16, 2011

Great experience after having a previously bad experieince with a different dealership. I was able to come in and tell them what I wanted and what prices I wanted and they worked well with me. It was quick and efficient and everyone was very helpful. I would recommend this dealership.

howard51

Jul 6, 2011

I'm hoping not to contact a lawyer to get the work done properly. Should any service manger advise customer to drive in new vehicle with accessory installed improperly? If the vehicle is not legal to drive off the site due to the work that Honda performed on the vehicle, is Honda liable for any event happened?

DD221QW

May 25, 2011

Overall excellent experience. Complete in an hour and a half. This included test drive, trade in appraisal, discussion of trems and completion of paerwork. This was a Sunday afternoon. The vehicle was ready for pickup on Monday. All signing and handover completed within 2 hours.

amanda707

May 13, 2011

Worst experience ever! The salesman told us he would make the remaining lease payments on our 2007 Odyssey when we traded it in for a new lease on a PIlot. They took the Odyssey and delivered the Pilot on the same day. My husband and I drove off feeling very satisfied. Fast-Forward 6 weeks later and I find out that I still owe Honda Finance $2700 for the remaining payments to the vehicle plus excess wear and tear. Called Lia to see what happened and the salesman denied having ever taken in a trade!!!! Went to look at my paperwork and I had no proof that they took the Odyssey! Buyer beware my husband and I took them at face value and I didnt read the paperwork over carefully. We continued to fight with them and they fought back the GM telling my husband that he should just "pay his bills" and that if I couldnt "be nice" that I should not come to the dealership! Unbelievable! They ended up cutting us a check for the remaining payments, but not without letting us know that they were doing us a favor, when in reality they were just doing what they said they would! They are very dishonest and disrepectful they do not know how to treat a customer DONT GO THERE dont give them your business they dont deserve it.

tsj12

May 9, 2011

Everything was great from my sales guy to the finance Dept. and also the service center. I will look forward to working with this dealership in the years to come to help me maintain and service my new car. I would highly recommend this dealership to other family members & friends.

buzzliterski

May 4, 2011

I couldn't have been happier with the experience I had at LIA Honda. I dealt with Leigh Keller via the Internet and, based on her knowledge, expertise and courtesy, it was an easy decision to set-up a lease arrangement. My credit wasn't the best at the time but Leigh and her colleagues put together a package that was easy to work with. Both Leigh and Fred walked me through all of the paperwork I had to sign and why in a language I understood. Bottom line is I will definitely point anyone in the direction of LIA Honda when one decides to purchase or lease their next vehicle.

whoduhmann

Apr 29, 2011

I recently purchased a car from Lia Of Albany for my fiance. Normally I have gone out of my way to avoid car dealerships. The experiences I've had with some, have left such memories that destroyed the desire to repeat them. As it happened, the particular car my fiance wanted, an '08 Hond accord COUPE turned out to be quite the challenge to locate as most Accords are sedans. Via one of the many online search engines, I found one at Lia Honda of Albany, and instantly thought, "Ok here we go again." I was so wrong. I spoke with a young woman, Leighanne Keller, via email at first, then by phone, then face to face. This very impressive sales consultant, not only answered every conceivable concern I had with promptness, professionalism, and efficiency, but had me looking FORward to the 150 minute drive that was necessary to view the vehicle. Leigh quickly became a friend and continues today, weeks after the sale, to touch base and ask about the car and our level of satisfaction. This one individual changed my opinion 100% about working with a dealership. So, hats off to Leigh, and Lia Honda of Albany. ...and thank you from the bottom of my heart for making this experience one for the record books.Sincerely,Ronald E Wheeler Jr.

jpn

Mar 10, 2011

Michelle was very friendly, informative and professional. The whole buying experience was never pressured. It would have been nice to have 24 hrs to accept the deal not 2 hrs.I would recemend Michelle and Lia Honda to friends. Now that I've purchased the car I hope the service supports the sales.

mallen3

Mar 3, 2011

Michelle was great! She didn't play any games with the negiotations. We gave her our expectations on the price and she met them!!! First time ever that I have purchased a car and didn't have to haggle over price!!!!!I have been a faithful BMW customer for 7 years and was ready to make a change due to product price vs. value. I am glad that I researched Honda.....When I went to pick up my car, everything was ready. Michelle took the time to show my my navigational system and pair up my Bluetooth!She is truly a sweetheart and a pleasure to do business with!!! I look forward to a long relationship with Lia as well as a positive experience with my new car!!!!I have a Sales background and know what it takes to gain a customer's loyalty. Good Customer Service and great value on product. I feel that I received both from Michelle at Lia!! I will continue to use Lia for my vehicle's servicing.

Rsias

Feb 27, 2011

Michelle was warm, friendly, listened to my concerns. She related my needs to Dominic Baia and John Carroll perfectly and we all had a happy deal. I will definitely recommend Lia Honda of Albany and Michelle to all my friends who are looking for a car.

hayes613

Feb 14, 2011

Phil Rasile was very patient and informative. He knows the business and was able to get me a sensational deal. I would highly recommend Lia Honda and Phil Rasile to anyone interested in buying or leasing a Honda.

Raffy

Feb 1, 2011

Run away. Worst service ever! Brought car for service and they charged 200 for 2 diagnostic. They should feel ashamed. Lots of old people jerked aroundvthere. Bunch of crooks. They try to convince you to buy tires...Managers are playing games and they don't care.

jgjh151

Jan 11, 2011

Lia Honda was very easy to work with while purchasing a new car. I would go there for my next car purchase and would recommended Lia Honda to my friends and family. The process was simple and seemed to go by fast. There were no hidden pitches or pressure to add additional services. All in all, it was a great experience.

jjswartz

Jan 11, 2011

Lee was friendly throughout the buying process,and worked to fit our budget. We were looking for a 24 month lease, and they made that possible. I leased a 2011 Honda Civic, and was pleased with the condition I received it in. I would recommend Lia Honda to a friend for their willingness to work to find a car that you like in your price range and for their friendly staff.

rosanasca

Jan 11, 2011

I give a great rating for Lia Honda of Albany, This is my 2nd purchase from Lia Honda. I referred my fiance to go and take a look and as my first time going and dealing with Leighanne Keller it was a overall a great purchase again. She made both purchases easy and very fast! I have been to other dealerships and bought cars and I never had a salesperson like her, She def knows how to get things done in a timely manor and I always try and refer peolpe to her who are looking for new cars! I am very Pleased with Both of my services from Leighanne Keller..

didkapitka

Jan 10, 2011

The team is great, I got good deal for my Honda Civic. I like to make only one comment: the finicing is not so good I mean about the interest rate. I got at the beggining 3% and at the time when I sould sigh all papers the interest rate was so up 6.6%. They reduced to 6.54%. That is all. Thank you.

Honda2011Dec

Dec 30, 2010

I was extremely pleased with my experience...from the moment I walked in until I drove away with a new car was approx. 3 hours (unheard of)...I was treated with respect and had all my requests accommodated(almost all- would have like price lowered a little more-but felt I received a really good deal:)). Jessica wasn't "pushy"..loved her no-pressured style...that day due to a very good friend having been hospitalized, a high-pressured sale tactic would have sent me walking!I have praised the experience to friends, family and business associates.Thank you for an enjoyable experience!

tahidde

Dec 30, 2010

Have purchased several new Accords from Lia Honda and have so far not had any problems with any of them or service. Would have liked a higher trade-in value for my old Accord but price we got was fair. I would recommend Lia Honda to my friends. Love my new 2011 Accord EX-L.

mgoldm4

Dec 26, 2010

I went to Lia Honda knowing I wanted to lease a new hybrid car, but I did not have very much money to work with and I had a beat up old trade. Michelle worked with me to get me into the car I wanted the next day. She was an excellent saleslady and worked to develop a friendship with me. I would return to Lia Honda again.

Indira

Dec 25, 2010

I just bought a 2011 Honda Accord. Had a wonderful experience. Nathan answered all my questions patiently, and the manager gave me a great deal on my trade-in on a Toyota Camry. Nathan was also accommodating to my schedule: he came to my work place to pick up my new car and install the remote starter. Now let's see how the service department is down the road.

mmario7777

Dec 23, 2010

Since we were over on our miles on our Honda Civic's lease which was not up until February, 2011, I wanted to wait till after Christmas to see our options. I didnt want any bad news about how much we owe before Christmas. My husband insisted we go and I was pleasantly surprised when I met Leighanne. She was such a pleasure to work with and we left there with a brand new 2011 Honda Civic and a new lease with no money down and for a less monthly payment than we had been paying. We not only will be returning, but we plan on referring them to our friends and family. Thank you Leighanne and Lia Honda, we love our new Honda Civic! Merry Christmas & Best Wishes to all in the New Year!

KathyONY

Dec 22, 2010

I went to this dealership because Melissa was the first person to call me back with an internet quote, and her price was lowest (of 3) for both a coupe and a CR-V (I am actually still waiting to hear back from one of the 5 dealerships I contacted!). She was willing to fit after-market heated seats (my "only" requirement besides 4 wheel drive) into a lower cost model CR-V if that is all I could afford. Phil was cheerful and professional, despite it being an internet sale with a lower commission, and took me on several test drives of different models, answering all my questions and contacting me after the sale several times to see if I had questions. I was very impressed by the dealership and will probably be taking my car an hour from home to get it serviced there for major services, because the staff are so friendly and helpful and knew their stuff.

AliciaMLewis1234

Dec 20, 2010

I would recommend this dealership to friends and family because the service was excellent and the deal offered was more than exceptional. Lia Honda has good customer service skills and they take the time to really listen to what the customer wants and needs in a car.

kisby3

Dec 19, 2010

When working with Michelle, she was very quick and efficient. She was also very friendly. My husband and I also brought our children in and she was very good to them as well. Michelle did everything she could to make us feel welcome. Being at other dealers before I have felt rushed and felt very pressured but Michelle did not make us feel that way at all. We have bought a used car from Lia Honda before and we will be back to buy another in the future.

jeff&wonja

Dec 15, 2010

My wife and I decided to buy a new Honda CRV-SE and submitted requests for Internet quotes from kbb.com to three dealers. Lia Honda promptly responded with the lowest quote so we decided to stop out for a look. It had been a long time since we bought a new car so I was expecting the stereotypical sales approach and to be pressured into buying a car. Our salesperson, Jessica Malatesta, simply asked what kind of car we were interested in and which colors we liked. My wife indicated she wanted a red CRV and shortly thereafter there was a red CRV in front of us waiting for our test drive. I was completely sold on the CRV after a short test drive but my wife was still a little hesitant, thinking that the CRV might be a little too big for her. I reminded her that we bought her a new CRV in 1999 and that she enjoyed driving it, and that the 2011 CRV offered the best combination of all-wheel drive, safety, reliability, resale value and economy, so she seemed to agree that we should buy the CRV. We told our salesperson that we liked the CRV and asked if they would come down on the price at all. Our salesperson's response was a simple polite and matter-of-fact "No". That was OK with me because the quote of $21,983 was at least a thousand dollars below what I was initially expecting to pay. Jessica (our sales person) then asked us if we would like to buy the CRV. At that point it occurred to me that buying a new car this way was not much different than buying a loaf of bread at a bakery - no sales pressure, no haggling about price, etc. I looked at my wife and said "what do you think?". My wife responded with "OK" but I could see that she was still a little hesitant so I told Jessica we wanted to think about it a little more. Jessica responded with a simple "OK" - again no sales pressure at all. We then left the dealership and headed back home thinking all the way that maybe we should turn around and go back and just buy the car. But Lia was not especially interested in our two 1994 Accords that we wanted to trade in (can't blame them for not wanting two 17 year old cars) so we decided to see if the dealer who had been servicing our two Accords might be interested - they were not. So to make a long story short, we went back to Lia and bought a CRV. They no longer had a red CRV in stock, so my wife had to use her negotiation skills with the sales manager at Lia to find her a red CRV, but after a couple of days she had her red CRV. Our overall sales experience was very pleasant although I was kicking myself the entire time for not buying the original red CRV when we had the chance. Kevin, the financial manager, was very pleasant and thorough in explaining our various options and again there was no sales pressure.My wife still hasn't driven her new CRV because she is still a little nervous about it being bigger than the Accord she was driving, but I'm sure that she will eventually give it a try and learn to love it. Meanwhile I am driving her back and forth to work.

tdubois314

Dec 12, 2010

This was my sixth lease of a vehicle and the second time that I had the pleasure of dealing with Lia Honda of Albany. It also proved to be the my best experience of all! The sales personel was extremely knowlegable, very helpful in answering all of my questions and gave me the time, without any sales pressure, to make my decision without fear of intimidation. I was over the mileage on my current Honda and Lia's sales manager, Dominick, suggested a way that he could help me with that extra mileage without over inflating the monthly cost of my new vehicle. I also had three more months left on my current lease and if I kept driving my current Honda Pilot until my lease expired in February of 2011 I would have been well over my agreed to mileage and subject to a very high "mileage over" cost. After Dominick and I spoke and finally came to an agreeable monthly payment I called my wife to inform her that we would soon be rid of our current "over mileage" Pilot and would soon be driving a sporty new 2011 Honda Pilot, with 15,000 miles a year this time! Thanks Lia Honda for being there for me. I know that when my current lease is up I will not hesitate to return to Lia Honda of Albany for what I'm sure will be another enjoyable cay buying experience.

stevebeals

Dec 11, 2010

Leighanne was very helpful finding me a used car and very pleasant to work with. The used car had some minor scratches on it which Lia's body shop buffed out for free. Lia's prices were competitive with other dealers in our area and they threw in a free moon roof visor.

mlm125

Dec 4, 2010

Phil Rasile was very helpful in trying to get me the best deal for my new car. I wasn't planning on shopping until next Spring, but when he went through the possibilities with me and helped me get what I wanted now, it was nice not to have to wait. John Carroll was also a big help. He lowered my interest rate and kept my payments down where I wanted them. I would recommend Phil and John to anyone that would like to shop for a Honda.

Russianangel82

Dec 2, 2010

I recently purchased a used car from lia Honda , and my whole experience was great ! The salesperson (Jessica Malatesta )and the rest of the lia staff were very informative and professional throughout the whole process. I would highly recommend the lia group to anyone looking for a new or used car.

teresaebling

Nov 24, 2010

I have been extremely pleased with everything Lia Honda did for me in search of the exact car I needed and the deal I could afford. Leighanne Keller was a pleasure to work with and I am a very happy customer. She is a very trustful salesperson and that made me feel very comfortable in my decision to drive a Honda. It was a great experience as a first time Honda buyer!

bustedflush

Nov 17, 2010

Lia Honda of Albany made the leasing experience so easy and conveinent from start to finish. Leigh Keller went out of her way to provide answers to all my questions and to find the best deal to suit my needs. This is the second vehicle I have leased from Lia and see no need to go anywhere else. I give them my highest recommendation and will encourage others to contact Leigh for a great deal on a great car.

gair1520

Nov 17, 2010

In the past I have found buying a car to be a stressful and negative experience. I was dreading the process, so I was pleasantly surprised at how easy the process was when I bought a new Honda Civic at Lia. The salesperson (Leigh Keller) was straightforward and personable. The "dreaded" negotiation and paperwork process was as streamline as possible. The whole experience was hastle free and I especially appreciated the level of customer service they offer.

B0BK

Nov 1, 2010

Lia Honda had the best prices by far, and my purchasing/financing experience was smooth and easy. I did all my research on the Honda I wanted, and decided on a 2010 Honda Accord EX-L. I had heard Lia Honda was offering very good deals, but first I visited and got price quotes from several other Honda Dealers in the Albany area. Lia not only beat all of the other Honda Dealers prices, but also give me a great deal for my trade in. It was truly a nice buying experience and no pressure sales. My new car was ready for pick up the next day. They also followed up by phone up to make sure everything was going good with my new car and there weren't any problems. My sales person (Leigh) was great, and the staff I dealt with was really knowledgeable and friendly. They made this car buying experience great with no hassles! Bob

jerobbins320

Oct 29, 2010

I went in to look at the new 2011 Odessey with no expection to buy. The car was great and offers were exchanged.I had no idea what my car was worth (2006 Toyota). I think they were very fair in working with me to get me what I considered a decent deal. Every one was very professional and all offers were consisered on both sides and we agreed with one that I think was very fair.

J Konitski

Oct 15, 2010

I brought my Lia bought Honda in for a recall of the airbag. Next morning I received a call saying my tire was flat & would I like them to take care of it. This was a brand new set of tires with about 2000 miles on them, so I thought I picked up a nail or something.Long story short, they charged me $50 to repair a "leaky valve stem" that had mysteriously appeared once I dropped my car off to have the airbag repaired for free. What a Crock! They got my $50, but that is the last business they will ever see from me!

eileenh

May 26, 2010

I did not buy a car since Lia Honda sold the car I traveled an hour to test drive. I made the appointment and arranged to the Transit Rd, Buffalo dealership after work. Once I arrived, I watched two people drive away with the car I was there to see. I received no phone call to inform me that it was being sold. They told me that "I should have been there an hour earlier". Maybe they should have called me an hour earlier to save me the time and gas. The sales manager could only muster up the statement, "Well, there was a mistake". There was no apology. This only indicates the level of service I would get so I opted never to do business the Lia Honda name.Buyer Beware!

m-miskewicz

Sep 25, 2009

I bought my car used from them. Right from the begining I was lied to about my car being in accidents, I was told by David Ramon my car salesman that he would give the car fax report to my mother when she went in the next day to sign paper work. The next day, after my mom had signed the papers I asked her what the Carfax report said she said that David Ramon had told her I had already seen the Carfax. When I went a few days later to pick the car up David Ramon and Micheal Foote REFUSED to give me the Carfax because the car was no longer considered part of their lot because I had already bought it. Come to find out my car had been in TWO previous accidents. When I picked up my car it was still very dirty and there were burn marks on the seats and on the ceiling, I was told that the man who does the detailing was not there and I needed to make an appointment to get it cleaned. I did so and when I went to pick my car up after it was "detailed" there had been almost no difference from when I dropped it off. It was still dirty inside and out and I was told that since I had driven my car off the lot the day I bought it they were no longer responsible for cleaning it. After about a 45 minute conversation with the manager they finally agreed to clean it, to this day the interior of my car is disgusting because it was never cleaned properly.I had my car re-appraised to find out that my car was only worth about $9000, after I had just paid $16000 for it. Two weeks later I went back because my trunk was not opening, I went to speak with Micheal Foote who told me my trunk was not covered under warranty, along with my blown speakers and buttons on my steering wheel which had stopped working. I brought up the fact that I was very un happy with their customer service and how when I would walk in there it would take an average of 15 minutes for someone to greet me and how somedays I would have to find who I needed by myself his responce was "It's not my job to greet people when they walk through the doors, it doesnt matter if you spent 16 million dollars here I would not get up from my desk." I was very unhappy with that responce and him and David Ramon LOCKED ME IN HIS OFFICE because they were afraid that I would dissrupt other customers.

nrogers359

Jul 30, 2009

We went in to purchase a new Toyota Highlander. Due to a problem at a different dealership, one we ordered has not been confirmed received after 12 weeks and a $500 deposit. We were checking out our options. The salesman that helped us was awesome, however we did not want to put a deposit down until we got the other one back from the first dealership. When the salesman went in to get our key back from the trade in inspection his manager TOBY (BIGGEST LOSER I HAVE EVER MET) proceeded to yell at him for not getting the sale. Big mistake, that salesman was a good friend of ours and my husband intervened to get our key back, explain he was being a great salesman, and that kind of behavior is not to be tolerated. He then proceeded to insult my husband. I then heard all of his and went in because you do not treat my husband poorly. He then complained that my husband would not shake his hand and thats why he treated him the way he did, over a $100 deposit, give me a break. He threatened to call the police on me.....for simply telling him that kind of behavior is not okay. I have never in my life been treated so poorly. If you are reading this I pray to God you do not buy a car from them. If this is how they treat their staff and employees imagine how they will treat you. RUN RUN RUN to a different dealership as fast as you can. I love my Toyota......just not Lia (stands for Lies, Insults, and Abuse).

unhappy2009

Jul 25, 2009

I am out of town. Purchased new Honda Accord from Lia. Next day left town. Found scratched wind shield/paint dent on hood/not working properly. Reported by email. I ws told they will take care during next servicing as I was out of town. During servicing they refused to repair as I wsa told I should have brought the car in a day or so. They refused to take responssibility

greatlydisappointed

Jun 6, 2009

We went in on a Saturday and quickly found a car that we wanted. We wanted to pick the car up later in the week, either Tuesday or Wednesday, but the financial manager told us that we would have to pick it up on Monday because it was the end of thier sales for the month so we grudgingly agreed. I had just started a new job and told the finance guy that I wouldn't have my pay stub until Wednesday, which was needed in order for the bank to approve my loan. The finance guy said that it wasn't necessary and instead had me ask my boss to write me a letter stating that I had a job, my hourly pay rate and how many hours I work per week. After I hand in all of my documentation, he calls me back later Monday night (and two hours before we were scheduled to pick up the car) to tell me that the bank wouldn't even look at my stuff without a current pay stub (which I told him that I wouldn't have for a few more days). So on Wednesday I fax over my pay stub and later in the afternoon, when I haven't heard anything from them yet, I called over and find out that he had taken the day off (which he could have told me on Monday when I told him that I would send over my pay stub on Wednesday) and that no one would be able to help me until the following day. Thursday goes well and my loan is approved and I go to pick the car up on Friday. Everything is fine, until Saturday morning I take the car for a 20 minute drive and my check engine light comes on. We call the dealership to see if they can take us in because we have a trip planned for the next day and they refuse to see us, and the receptionist is useless because when we asked to speak to a manager she would put us on hold for 20 minutes and then we would get forwarded to a voicemail. Finally we talk to the finance guy and when he refuses to help us, he wouldn't let us talk to a manager. We finally gave up when they stopped answering our calls. THIS IS THE WORST CUSTOMER SERVICE EVER!

DatSoccerDad

Jul 6, 2007

David went above and beyond the call of duty on a Friday afternoon to get my teenage son back on the road. David and the Lia Honda service team stayed after hours on a Friday working two hours past closing time to get my car up and running. My son was stranded hundreds of miles from home. I can not tell you what it meant to my wife and I to have David and the Lia Honda service team team up and get my son safely back on the road. I highly recommend their service department to anyone.

hateliacars

Mar 30, 2007

I went to buy a brand new corolla. Was all set to sign for it, put down my deposit, all paperwork was ready to go. On the day I was supposed to pick it up, the dealership called and said they sold the car to someone else 'by accident.' They DROVE another car from conn. putting tons of miles on it and pissed me off because they told me they were hoping to get a one from glens falls (about 150 miles closer). I test drove a Mazda in the mean time and purchased it instead. It was a much nicer vechicle, and the staff at Cooley didnt SELL it on me before I picked it up. When I called the sales manager to discuss the situation with him, he was screaming at me on the phone about how he now has to sell this car he purchased for me. I have never been so aggravted and pissed off by a 'professional' in my life. I told him it was his problem and maybe he shouldve checked the status of my car before selling it to me. I'm currently waiting for my despoit to be returned, but he was extremly rude about that as well. I intend to send a letter to their corporate office explaining how the manager was the most disgustingly rude person I have ever had to do business with. The shame of it all was that the saleman himself was actually very polite and deserved the sale. Shame on the dealership for treating me like an idiot. I'm happier with my faster car now anyways.

BMinch

Feb 21, 2007

Purchased the extra bumper to bumper warranty and I do not think that the care was ever checked. The tires were almost balled, the battery cable was so loose that it came disconnected from the battery causding the care not to start after taken home. Could not apply $100 depost given on another vehicle to the vehicle that was purchased. Was told that the depost would be sent to me and when I received the check it was only for $75.00.

ThomasJ2

Aug 1, 2004

The only thing that saved the sale, (of a car that took 7 weeks to deliver from the time we ordered it), was the finance guy. He was great, the sales dept was mediocre at best. We had to get up to leave before they took our cancellation threat seriously. They wouldn't take a bank check as payment and they tried to get us hooked at high interest rate. In the end the fiance guy found us financing better than our personal bank. We bought another Honda shortly after the Lia purchase and we ended up using an out of state dealer, Mike Pruitt Honda in OH. FANTASTIC DEALER EXPERIENCE! I'll be a Pruitt customer for life.

kdarbmga

Sep 21, 2003

their advertisement inthe newspaper indicated to "make us an offer" on a specific car. but NEVER once did they allow us that opportunity. instead, he told us that they had a set price and that was it.<br><br>our previous purchase from this company was 3 years ago and we've had to take it back to be serviced about 8 times since. 4 of the 8 were for the same problem.