Used Cars for Sale at Liberty Ford Solon in Maple Heights, OH

Bernard Kirwin

Aug 23, 2016

The service is always great. John takes care of me when I come in and he is great.

John Walton

Aug 13, 2016

Friendly, pleasant and courteous. salesman went out of his way to pick me up for delivery of new vehicle

Ruby Robinson

Aug 13, 2016

I absolutely will recommend you all. Ann was very wonderful! She explained everything thing, how to operate the vehicle this was the best service we've ever received when buying a vehicle. Thanks so much for your service and thanks so much for Ann at Liberty ford of Solon!!

Cheryl Ellis

Aug 12, 2016

I received an unexpected email from Tiffani Meighan. She informed me that a buyer wanted to purchase my car. I had been reading the specifications and reviews for the 2016 Ford Focus. Tiffani was efficient as well as helpful in understanding my needs as a Ford owner. An a result , I was blessed to receive an updated vehicle( I previously owned a 2012 Ford Focus) with features that were more convenient for me as a driver. God knows when and how to provide . I was given three generous rebates which were helpful in the sale. I would like to add that I have always received excellent service for my repair and service needs.

James Bialosky

Aug 12, 2016

As usual.. prompt,courteous and through. Most pleased and will return.

Gregory Ross

Aug 11, 2016

The service team provided another great performance. Scheduling was easy and the car was ready as planned. Plus, at payment time I was reminded of two rebates available to me that I otherwise would have missed.

Johnny Tubbs

Aug 9, 2016

It was a very good experience working with Liberty Ford Solon. I will continue to recommend them for service and Purchase.

Melissa Meyers

Aug 6, 2016

Everyone in service was very friendly and professional!

James Krivanek

Aug 5, 2016

If I purchase a Ford it will be from Liberty and main reason is the great service I receive there, I have owned Fords for over 30 years and it is my opinion there is none better. Jim Krivanek

Henry Tuttle

Aug 2, 2016

above and beyond my expectations. Especially the service representative

Jack Blair

Jul 30, 2016

Great service team I would not change anything always fast service in and out and car washed

Mindy

Jul 30, 2016

Always a wonderful experience! Throughout the 23 years we have lived in Solon, we have bought or leased all our vehicles from this dealership -- even before it was Liberty Ford. Not only that, we have always worked with the same salesperson, Steve Rhodes. He goes the extra mile to ensure we are completely satisfied with both sales and service. The car-buying experience is a treasured relationship. I just bought a new 2016 Fusion last week and I love it! Steve took the time to help me set things up and familiarize me with the new features -- a LOT compared to a 10-year old car. Both the car and the dealership are beyond my expectations!When our vehicles need service (routine or problem), we trust this dealership because of long-term relationships and in-depth knowledge or our vehicles, just like a good primary care physician. The service department treats us with as much care and concern as the sales department. Until we started working with Liberty Ford in Solon, we had never experienced this level of satisfaction with other dealerships or other vehicle service companies.

Curtis Blinco

Jul 21, 2016

Everyone there is super nice, while you are buying the vehicle. But afterwards, you better watch out. They made several mistakes immediately after the purchase that in turn cost me a good chunk of money that I needed to come up with immediately, at the same time, having to cancel my extended warranty that they spent 30 minutes convincing us to purchase. When these errors were brought to my attention, we received approximately 10 different stories, from about 4 different people, blaming anyone but themselves, and lying about almost everything. At the same time, they were sending us paperwork to back up their lies, and only actually proved their lies. There is a financially binding document sent to us that has my fiance's "signature" but it is definitely not his signature!!! Not even close. The dealership refuses to respond to anything. Disgusting. If they would have just come out from the start and talked to us immediately, stating they made a mistake, or in this case several mistakes, none of this would have happened. Everything would have been taken care of through our lender, and we would have NEVER even known that there was a forged signature in the mix. Sad that people do business like this, and the entire dealership stands behind this practice.

Barry Smith

Jul 19, 2016

2009 Ford Escape. 56,612 miles. Service department was very helpful and corrected the problems with: 1)"metallic noise auto made when auto ran over bumps in the road" and 2) front end alignment.

James Holland

Jul 19, 2016

bought a used 2014 fusion. the entire buying experience was MUCH better than i expected. i would recommend liberty ford solon to anyone looking for a used vehicle.

Levente Karetka

Jul 14, 2016

Great service overall as always. Disappointing that I was changed for a $5 filter (which my insurance did not cover) when the overall service fee Liberty collected from my insurance was over $400.

George Benedikt

Jul 13, 2016

Perfect in all respects, except when I asked about sync software upgrade I was told that it is not included in my maintenance contract and it would cost $128. The Ford mysync online staff said that the dealership should perform the upgrade for free.

Mary Harvey

Jul 13, 2016

I received notice for my 30,000 mile checkup and just at the same time a $10 coupon for service and used a prior rebate card from brakes service.. so it was the best $15 I have ever spent. The car is running great and people think it is still brand new. Always a added bonus to get it back with a fresh car wash.. Thank-you

The Big Ragu !!

Jul 11, 2016

J.K. (John Kroft) was the man and provided great customer service and Randy the tech explained and made sure I understood everything so I could make an informed decision.

TJ

Jul 7, 2016

I was able to drop the vehicle early for routine service and it was ready at the time promised. Simply navigation to pay and pick up vehicle at the end of the car wash.

Donald Marshall

Jul 1, 2016

John, my service advisor was timely and complete in telling where we were at regarding getting my vehicle. It cost what he said and I had it back earlier than I expected. Nice job.

kathryn winiecki

Jun 26, 2016

Tiffani and Don got me the car of my dreams. They were helpful and never high pressured me. I bought mt 2010 Escape at Liberty and have had nothing but the best service and care you can get. Both my buying experience and service experience have been the best with Liberty Ford. Highly recommend this dealership. Thank you Don and Tiffani !

Larry Sieloff

Jun 25, 2016

I was in and out in under an hour and the service advisor even fixed the screen I had placed in front of the radiator to keep bugs and stones out.

Ralph Linton

Jun 25, 2016

Service good, staff friendly and helpful. Car was delivered as promised and washed.

Carrie Reeves

Jun 23, 2016

As usual, very good service. I feel my family and I are valued customers and are appreciated for the 25 plus years we have purchased Fords. Question: Does Ford offer an extended warranty beyond the extended warranty (100,00 miles) I purchased for my Flex? I am interested in considering the purchase of an additional extended warranty if available through Ford. Please advise.

Brian

Jun 21, 2016

Service visit and the Service Dept. did very well as they normally do. Pat Clarke is our main contact and he is great with which to deal. All others are helpful and pleasant too. This is one of the best, if not the best dealership, I have used for service. I live a little closer to Kent and definitely will not use the Ford dealership there due to bad experiences in the past. I put 4 stars on Facilities since the building is older and these folks really need more space. But they all do very well with it and get the job done correctly.

David Cox

Jun 17, 2016

The sales and finance staff at Liberty Ford in Solon, Ohio was fantastic! We felt that purchasing a vehicle was going to be very stressful. However, the entire process of buying our 2012 Ford Fusion was a truly pleasant experience. Thus far, we could not be happier with the vehicle!

Jack35

Jun 17, 2016

Brian Hocevar made leasing my new Escape easy thank you Liberty Ford Solon and Brian

jack35

Jun 17, 2016

Brian Hocevar mad leasing my new Escape fast and easy recommend Liberty Ford Solon and Brian for all your sales needs. Thanks Brian for all your help.

Lori Sarver

Jun 15, 2016

Easy drop off, easy pickup and done well before I needed it!

kathryn winiecki

Jun 14, 2016

the people are always honest, helpful and do a great job

Kathleen Metzger

Jun 13, 2016

Service explained completely work needed on car. Felt satisfied and appreciated when done

Russell Maxwell

Jun 13, 2016

What could be easier?! John, Don, Pat - they're all over whatever you need.

Ciera22

Jun 12, 2016

My experience with Liberty Ford was nothing short of amazing! From the moment I walked in the door, everyone was so nice. I worked with Stephen Rhodes and he was the most informative sales guy I have ever worked with. He made sure I understood everything from start to finish. He was very patient and got me into exactly what I wanted, even with my credit situation! He worked with me until we found something I could afford and I would love. I also worked with Scott Geller and Patrick Carlin who were both also very nice and helpful! I've never been so pleased with a dealership I definitely recommend them to all car needs!! And thanks guys FOR MY ALL NEW 2016 FORD FUSION!!!!

Rick Carbone

Jun 10, 2016

Service was excellent. Staff was courteous and responsive. Absolutely no complaints.

Shirley Simmons

Jun 10, 2016

I was very pleased. I dropped off my car you gave me a ride back to work, picked me up when my car was ready. This was a great time saved for me. I didn't have to sit in a waiting room while my car was being serviced and I didn't have to give up a Sat. or Sun morning to get it done.Will continue to use you for service on my car.Shirley Simmons

Ciera22

Jun 10, 2016

My experience with Liberty Ford Solon has been the best one yet!! I worked with Stephen Rhodes who was patient and very informative with me. For the first time I felt like I was not only buying a vehicle, but learning the process and the right way to do it! He made sure he got me into something I would LOVE and that was affordable. He didn't waste any time, he didn't push me into anything I didn't want, and got me into exactly what I asked for! FAST! I also worked with Scott Geller who provided me with details about my new lease. He was very informative and made sure I understood everything. Both very nice guys, who knew what they were doing. Quality work and got it done fast! With my situation I was very surprised the could do it! I'm still in shock but so happy! The entire staff was very nice, informative, and made me feel welcome. Thank you everyone for my NEW 2016 FORD FUSION!!!

Hope Fabian

May 22, 2016

We where in a year ago and worked with Tara, unfortunately due to our circumstances, we were unable to get a vehicle.One year later, I saw on the website a very nice used van. I called Tara on Monday morning regarding the van. She took care of EVERYTHING! We came to the dealership on Wednesday afternoon and drove home with the van.Tara always kept in touch with us over the course of the last year, mostly to see how we where doing. My husband became a double amputee in 2014, we really needed a bigger vehicle and a van was exactly what we needed. Tara and Bruce made this is possible in less than 48 hours. Everything went smoothly, no hassles, no games. They both took such good care of us, it was a pleasure buying this car. I really want to acknowledge the fact that Tara took time to check on us throughout the year. We never felt pressured by her anytime she reached out to us. She was truly a pleasure to work with!

Carolyn Holt-balis

May 21, 2016

John takes great care of my car in the Service Department.

Roger Saillant

May 21, 2016

Service was promptly scheduled and completed carefully and quickly. Everyone was completely customer focused and courteous.

Susan Kaiser

May 20, 2016

Technician did a super job finding and fixing rattle. great job

Andrew Ross

May 18, 2016

Great service - needed quick support and the team did a fantastic job.

Fred

May 18, 2016

The staff is great.The cost is a bit much.I can change my own oil and do repairs.I go to the dealer for convenience, but the cost is getting me to the point of doing it myself.

Norman Rankin

May 17, 2016

It was taken in at the time of the appointment and we got it back at the exact time they said it would be done. You can't improve on that. Thank You.

Dennis Gilbert

May 16, 2016

The staff was very helpful in correcting a problem with my car. They took the time to listen to me and est drove my car with me. Good job by your staff.

Archie Hollins

May 14, 2016

The service I receive was by far better than I expected. Thanks to the body shop manger Tony Adams.

Mark Zion

May 14, 2016

staff was great job well done customer service was excellent repairs were performed in a timely mater

John Pusateri

May 12, 2016

sales experience was great, the dealership is very poor, offices are cramped and showroom does not show vehicles very well, if it wasn't for the professional sales person, i would go to another dealership

Robert Reisinger

May 12, 2016

Friendly Service staff, great shuttle service, and timely completion of the work.

Suzanne Bodnar

May 12, 2016

JUST AN OIL CHANGE....BUT...DONE WITHIN AN HOUR.....NICE

David Hunley

May 10, 2016

Have found this dealership to be fair and honest for several years and will continue to recommend to others as I have done many times.

John Negosian

May 5, 2016

I found a beautiful used Certified 2012 F250 Lariat Crew Cab 4x4 online from this dealership. Great price. I drove 3 hrs. from Michigan to buy this truck. The staff at Liberty Ford were very friendly and helpful. Communication was spot-on! If I didn't live so far away, I would definitely be doing all my future auto purchases here. The owner of this dealership should be proud of his staff. They were top-notch! Thank You Liberty Ford! -John-

Michael Riddles

May 3, 2016

This is the third car I have purchased at Liberty Ford over the years. My salesman, Brian was very helpful with my purchase and going over my new car. Everyone in the dealership was very friendly. Scott, the finace person was also very helpful and upbeat.

Thomas Hathaway

May 3, 2016

Excellent service and people!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Frankie

Apr 28, 2016

I'm a single person from outside this area, and I am not always take off work for important things such as car maintenance. When I get service my dealership regularly shuttles me to and from work. They are always pleasant, timely and professional. It means so much that I don't have to stress about these things. The friendly professionals keep me coming back. This us the 5th car I've had from this dealership and I'm truly satisfied from customer service to the body shop and the service dept, they're all top notch!!!!

Lauren Johns

Apr 27, 2016

The service and professionalism was simply outstanding. I cannot tell you how refreshing it was to have a dealership that I can trust and rely on. Brian Marsh was the absolute best! I'm going to recommend everyone I know to visit Liberty of Solon!!

Jean Miadich

Apr 26, 2016

Staff helpful & great service.Facility well maintained.

Deborah Mayer

Apr 14, 2016

everything was fine. Thank you for letting me drive an Edge for the day.

Daniel Alexander

Apr 3, 2016

Great timely service! The customer waiting area and showroom are very friendly and relaxing.

Dennis Lewayne

Apr 2, 2016

wonderful, great salesman, very helpful, answered all of our questions

Claire Mack

Apr 1, 2016

2016 Ford Escape titanium trim level. Came in for my first oil change. Very satisfied with the service received as well as with the friendliness of the staff.

William Obrien

Mar 30, 2016

great service. Pat the service manager were very good

Gwen Smith

Mar 29, 2016

This is the 8th or 9th vehicle my husband and I have purchased from this dealership. Always a good experience. Service department great. I don't look for the fanciest showroom or the flashy marketing...just honest hardworking people trying to do a good job And when my husband gets cut, he bleeds Ford Blue!!

Abigail Grossman

Mar 28, 2016

I leased a Ford Escape 2016. The service was excellent and the staff was more than helpful. Chris Fischer handled my leasing agreement. As a 22 year old woman about to graduate college, this was my first "big girl" purchase. Chris did not embody any of what the car salesman stereotype is. I told him that Ford was my first visit and I felt the need to see other dealers (even though I pretty much knew I wanted the car at that time). Chris then pursued to tell me information about what to look out for (fees at the end of the leasing period), which was honest and helpful. Even when talking about Ford's competitors, I felt that Chris had my best interest at heart. At the other dealer, I can honestly say that the vehicles I chose between were both very comparable and small things, such as the genuine salesman at Ford, helped make my decision. I have had my car for a few weeks now and am thoroughly enjoying everything about it.

Khristina Deskins

Mar 28, 2016

Honda pilot, the service was great. The staff was very helpful. Thanks

Daria Mooney

Mar 22, 2016

The service department was so friendly, and very efficient!!

Alicia

Mar 21, 2016

Staff was extremely helpful and friendly. They always work with me to get me what I want and need. I even drive 20 min further to go to Liberty Ford Solon because of how many good experiences ive had since 2005.

Christopher Fischer

Mar 21, 2016

The staff at Liberty ford in Solon takes care of me everytime, never a problem. Thanks

Connie Bodnovich

Mar 21, 2016

The dealership service personnel were quick and thoughtful.Our Explorer was serviced and they corrected the problem we had.The waiting area for customers was clean and relaxing.Keep up the Good work.

Craig Gordon

Mar 21, 2016

Was able to get vehicle in under an urgent issue, was very honest with parts and labor and economical. Working great now

Jean Miadich

Mar 21, 2016

I purchased a 2016 Escape & it is a pleasure to drive--not too big or too small.Staff members are well organized & trained and can readily answer buyer questions without hesitation. The service is swift and good.

Linda

Mar 21, 2016

My salesrep Chris Fischer is terrific. Had issue with my new escape (rear brakes were making noise at 12K miles) - made sure service was aware and attentive to needs. Service writer was great too. Problem take care of promptly.

Robert Myers

Mar 21, 2016

Great customer service from John Krock. Quick and quality service at fair price.

Sherrie Akins

Mar 21, 2016

I had a very good experience, my salesman Mr. Fischer was great. Very professional and pleasant, efficient and informative to all my needs. Keep up the good work. Very good place to due business with. Would definetly recommend your dealership to others.

Kevin

Mar 20, 2016

My experience at liberty ford in solon is always great. I had Greg the GM helping me and he is always there if I need him. His staff is great and I always come back to buy a new car from them. This is my 6th car from them in 3 years.

Andrea Mathews

Mar 17, 2016

Liberty Ford in Solon has a great selection of new and used cars. The staff is friendly and knowledgeable, and my family had trusted them for years when it comes to buying a car and having it serviced.

Lisa Wenk

Mar 17, 2016

Staff is very friendly and always helpful. My vehicle is always clean when I pick it up.

E. Somerville

Feb 27, 2016

Holly was recommended to me by my nephew who recently purchased a Ford Taurus. Holly made the process easy. We spoke on the phone, she sent pictures and I literally decided on a 2016 fusion over the phone. I was so surprised to get several phone calls from holly months after I purchased the car to see how I was enjoying or if I had questions. I will definitely recommend Holly and Liberty Ford to anyone in need of a car.

Ramon G.

Feb 27, 2016

Holly made the buying process easy and stress free. I wasn't sure about anything when looking for a car this time. Holly was very patient and understanding when it came to my needs. My 2014 Taurus is the best car I've purchased this far. Thank You Holly and the rest of the Liberty Ford team!

Roger Stark

Feb 24, 2016

Great experience, Liberty Ford was recommended to me. And I'll recommend Liberty to friends and family.

Jeffrey Krakowiak

Feb 17, 2016

Tiffani was excellent -- great customer service. We are repeat buyers and will continue to do our busniess with Liberty Solon.

nroettger

Feb 10, 2016

I was recently in the market for a new lease and I'm not a person who generally pays much attention to what's happening in the car market. So when I started asking around, several people suggested I take a look at what Ford has going on. Liberty Ford is in my town, so I headed down one Saturday. Holly helped me test drive an Escape and a Fusion. First of all, wow! Ford products have really evolved from the last time I shopped cars. I fell in love with the Fusion and Holly helped me understand all the various options until we settled on the right car. With an infant at home, hanging around at a car dealership for hours on end isn't really feasible; Holly helped me get around that as well so I could take care of my family. She really couldn't have done much more to make the process easy for me. At the dealership, she introduced me to multiple others working there, and they were all just as friendly and she is. Financing and paperwork - easy as pie. The facility isn't as sparkly and flashy as others I've been in, but don't let that fool you. The surprises didn't end after I got my car. Free car washes, hello?! Plates waiting for me at the dealership within a week. Not long after that, a package in the mail containing a calendar from the dealership with a picture of me and my awesome new car. What a great touch! Details matter, and I'm a person with high standards. "Above and beyond" is an appropriate description of the service I got here. Well done!

Winnschris

Feb 10, 2016

I went to liberty ford in search of a larger truck than I had. My sales girl, Holly, not only went over and above to find me the truck I needed, gave me honest answers and straight up service. Liberty also offered me more for my trade in that really helped me on the bottom line. If you're looking for an honest, hard working sales person, Hollys the girl.

LMEsborn2789

Jan 27, 2016

Steve is truthful, honest and very patient. This is my second time coming back and I wouldn't go anywhere else but to Liberty Ford - Solon where he is! He makes you feel like family !

Race

Jan 2, 2016

Fantastic experience with my beloved Golden Retriever at my side, for moral support!! Went to 'only' check out the Ford Escape, with plans to visit other dealerships. Ended the day with trading my 2009 Honda SUV in for a new, and fabulous, Escape. All because of the trust I had, and the outstanding reputation of Liberty Ford, in Solon. Great way to begin 2016!

medicop37

Dec 19, 2015

Thanks to everyone that made my visit a great one. Traded a 2011 Explorer on a 2016 Explorer. Had my 3 Year old son with me and most everyone there treated him warmly. I would go there again without hesitation.

AlexHoc

Dec 1, 2015

Awesome experience, went in there lookin for a brand new edge, test drove one and fell in love with it. Tara found one with everything I was looking for. Said I wanted to think about over night. Was never pressured to buy it right then and there. Ending up coming back and looking at the escapes instead. Tara was absolutely amazing!! Found the vehicle I wanted with every option I wanted!

Shaunkadas

Dec 1, 2015

I'm a very picky person and know what I want. After finding 5 different trucks I wanted to find out they all just sold, Matt was able to find the next best thing. I love the truck he found and the color is growing on me. Tara convinced me that I should get a ford and am glad she did. She took care of the paperwork and all the questions I had. Even after all signing, she still helps any way she can. Steve is very knowledgeable about the trucks and showed me everything I needed to know inside and out. I also appreciate the work Tony did on the front end. Overall everything is great.

Anthony

Nov 23, 2015

The Service Dept. is exceptional. Took my Ford Explorer for warranty work . (second time) and the work was done as promised. Called me to let me know is was ready for pick-up. Explained thework done.The Service Manager, Pat Clarke, as well as John Krock III & Don Lincoln , are the best!Scheduling is a pleasure and they always get the job done when promised. Also, my Sales Rep at Liberty, Stephen Rhodes is one of the Best Sales People I have dealt withsince I have been buying Fords for over 30-years.Anthony De Franco

Lou Al

Oct 31, 2015

Just bought a newer Ford Edge from Liberty Solon. Thanks Brian Ferguson for all your work getting me into this GREAT LOOKING vechicle.

sadCmax

Oct 26, 2015

Made an appt weeks before for an 8 am oil change Saturday October 24th at Liberty Ford Solon. Dropped the car off at 8:05 am, two cars ahead of me in the service bay entrance. i told them i had an appt for an oil change and my low tire pressure warning light had come on. They took my cell phone number, told me they would call when it was finished and i left to walk around. 2.5 hours later i was sitting in the showroom and nobody asked me if i needed help or was taken care of. so i went to the service desk and asked "Dude where's my car?" to which Jack (service manager?) replied "Oh i didnt realize you were waiting for it, we havent even started it yet, i'm sorry". First off, nobody asked me if i was going to wait or have somone pick me up, so they wrongly assumed i was leaving the car. Even if i left the car, why on earth would it take all day to do an oil change? Anyway i demanded my car and left in a storm of profanity but the worst part is i still need to get an oil change and i wasted 3 hours on a saturday morning during which i could have been doing ANYTHING else other than hanging out in the xxxxxx showroom. Jack did not offer to make it right, he did not offer a free oil change or to move me to the head of the line. He just said "Im sorry sir". What an utter disappointment and crappy attitude. When i called back to complain he said "sir you never gave me an opportunity to fix the problem" Um, yea thats why i called back dumb xxx. You STILL missed the opportunity to correct it.

lewal

Oct 24, 2015

I took my wife's van in for service,and decided to look around for a used car. I found one, took it for a ride and loved it. I wasn't pressured into anything by my salesman. He explained a lot about the car, and I was impressed. He's only 19 years old, and doing this for only eight weeks. Thanks Brian Ferguson, for all your help!

Lorrie

Aug 7, 2015

Effortless experience. I have a challenging credit history and they were able to get me finanaced at the amount I had budgeted. They made me a great deal. Didnt try to over sell me. I told him I didnt need all the bells and whistles and got what I wanted

Ken Figure

Jul 13, 2015

A wonderful experience with knowledgeable professional people. Matt, Jerry, and Brian were all super. Great positive atmosphere and selection of cars. I look forward to doing business with Liberty Ford in the coming years.

Roy Simcox

Jun 19, 2015

They made buying a car pleasurable. Very friendly and extremely helpful. Great dealership. Found us a Ford Escape at a great price. Stephen M Rhodes is a great salesman and new friend.

Happy Girl

Jun 15, 2015

I had investigated car types before going to Liberty Ford. I drove an SUV but wanted back into a sedan. The only thing is it had to be AWD. I liked Liberty Ford because the dealership was close to my home. However, when I went in Steve Rhodes was very accommodating. I appreciated his patience in letting me take my time to decide. He did not pressure me with phone calls at all. The staff at Liberty has been very kind and helpful. After having the Ford Focus for almost a month, I absolutely Love it.Steve has been very patient assisting me with learning the touch screen and commands.I am now a Ford Girl.

darkstarr101

Jun 10, 2015

Liberty solon is a fantastic place. The staff is extremely helpful and nice to work with on all accounts. They helped us find the perfect car for our family in the price range we could afford. I won't buy a car from anywhere else.

fusionaward

May 11, 2015

We were treated with the utmost respect. Everything went smoothly from the time we looked at the car to the purchase of the car. Chris Fisher the salesman and Steve another salesman worked great as a team.

JenC

May 3, 2015

Holly Hutchinson Whitten worked really hard to find a great car in my price range. Very friendly, great to work with. Not pushy like many sales people. I love the free car washes for the life of the car that Liberty gives. Even on used cars.

Julie

May 1, 2015

I bought a 2014 Edge and it was the best car buying experience I have had to date. I worked with an salesman named Brian Hocevar, and he made me feel like my questions and concerns mattered and patiently and professionally resolved my concerns. I love my car and I feel very confident in my decision and will be returning when I'm ready for a new vehicle.

Nodeal

Apr 29, 2015

I needed assistance on getting a new car. Many times the price was changed and when I started questioning the changes, the salesman Rick started becoming irritated. He says "Dude, this is the best you are gonna get and I suggest you take it". When I asked him to check with his manager (Matt), they were whispering at which point, he came back with a $10.00 difference. I went to another Ford Dealership and they gave me a better price for my trade in and my payment almost $100.00 less a month.

Ralph

Apr 28, 2015

I was completely satisfied with how I was treated. they made sure I got the vehicle I wanted. all were courteous and answered any questions I had, at that time.

Perfectionist

Apr 28, 2015

Whenever we want to buy a car/truck or need service, Liberty Ford Solon is our first and only choice. I highly recommend buying your car from Steve Rhodes. My husband, son and I have bought many vehicles from him over the years. Steve goes above and beyond the traditional role of car salesman to build and nurture trusting, long-term relationships. I will never forget one particular purchase. My older car had a large number of miles, and a problem arose that required significant attention immediately to continue driving it. We decided that it was more cost-effective to buy a new car. As Murphy's Law would have it, this happened right before I was leaving for a month-long business trip. My husband worked with Steve to finalize the details for the new car while I was gone, but my signature was required on the documents. Steve sent the papers to me in Boston via overnight mail, spent an hour on the phone with me explaining the terms and conditions, and personally drove our new car from Columbus so my husband would have it in time to pick me up from the trip. Steve always ensures that we remain highly satisfied for the life of our vehicles, not just the day we buy from him. The single point of contact that Steve provides gives me peace of mind. Steve can attest to the fact that I have extremely high expectations and am not the most patient or forgiving person :) I know I can count on him to manage occasional issues to my satisfaction.

dokleson84

Apr 27, 2015

My experience with Liberty Ford Solon April 25, 2015 will be one of the most memorable experiences ever!!! I worked with Wally and Rick who were ABSOUTLY AMAZING! Looking for a vehicle was extra stressful for me but these two relived my stress and made it a pleasant experience. I would recommend them to anyone and if I could give these two the world I would!! I was beyond excited to make the decision to purchase my 4th vehicle with Liberty! Their service dept. is amazing as well Jack the service manager is great and Tony in the body shop. Over all I love Liberty Ford and would recommend anyone to do business with them! Dana

FusionsForever18

Apr 27, 2015

I just recently leased my new 2015 Fusion from Liberty Ford in Solon, and I could not be happier. From beginning to end, the entire process was fantastic. I currently live in Columbus, Ohio, and this is still the only dealership that I trust when looking for a new or leased car. You want to talk about perfect customer service -- my car was actually delivered to me in Columbus. I was unable to get up to Solon in order to trade in my old vehicle, and instead of waiting for a time when I could drive up, Steve Rhodes brought it down himself. I'm not sure that there are too many other dealerships where the salesman will personally deliver the vehicle.I will no doubt continue using Liberty Ford in Solon as my preferred dealership; and would definitely recommend Steve Rhodes, and this location, to everyone I know!

kmart

Apr 27, 2015

My husband and I went in to just LOOK at an F150! When we arrived we took one for a test drive and fell in love with it! The service was amazing and we ended up leaving with a brand new truck that day! We had a small problem with the battery about a month after having it, however they were quick to fix it and very helpful! I will be buying my next car from there!

Mustangkid

Apr 27, 2015

My wife and I have now lease our last 6 vehicles from Steve Rhodes. He has made each experience better than the last. He treats us like we are special and more like friends than just another customer. The dealership as a whole has been great to us. Keep that hometown feel and Steve. Ford Motor is lucky to have this store.

Tyler

Apr 21, 2015

Extremely disappointed in my visit to Liberty Ford of Solon. I emailed Walter Brown on Friday and let him know I would be in in Monday to look at a truck. He told me to let me know when I would be coming in. I emailed him again on Monday and advised that I would be there at a designated time as I had an hour drive to get there. He responded back and said that would be fine. Once at the dealership he pawned me off on another salesman who said he would retrieve the vehicle that I was interested in. After 5-10 minutes he came back and stated that the vehicle was traded to another dealership on Saturday. Obviously this dealership need to improve their communication with each other. I drove over an hour for absolutely nothing when I was told multiple times that the truck would be there Monday for me to view. I will never purchase a vehicle here. Thank you for wasting my time and fuel.

redalert3

Apr 20, 2015

Bought a used vehicle from them they gave me 2 keys 1 does not work properly and they told me to bring it up and they just cut one without the key pad so now I have to open doors with a key and not a key pad ford certified truck after they Sale you something they don't care anymore.. had to wait a week just to get the vehicle due to shop working on it very unhappy

lisari

Nov 24, 2014

Bought a used car this guy sold us and it stopped working within a few months. He also was rude when we called. I had to trade it in for another car.

Car Enthusiast

Sep 16, 2014

Took my car in when my "low tire pressure" warning popped up. Despite not having an appointment, they were more than willing to get my car in right away. I took a seat in the showroom and after a quick, half hour, wait everything was finished and ready to go. They explained that I had a rim leak and after fixing the issue, they ran my car through the wash and brought it out front. I could not believe how truly amazing both the service and experience was.

kentmom

Sep 6, 2014

I do not have a single nice thing to say about this place. I cannot believe they are in business. We bought a 2013 car last year and it broke down 3times. They were rude, did not honor our warranty and pretty much refused to help. Operator just transfers calls straight to voicemail. I absolutely have never had a worse customer service experience anywhere in my life. Trades in my junk lemon car from liberty and was won over by klabens customer service.

JoAnn Henderson

Jul 11, 2014

Rob Harger of Liberty Ford Solon has sold us several cars in the past and has now sold us a Ford Escape Titanium. We keep coming back because he is knowledgable, available and helpful. He is patient and never rushes us through the the decision-making process. I would highly recommend Rob Harger If you are in the market for a Ford vehicle.

Diane Sabo

Jun 26, 2014

Rob Harger was very helpful to me. I had lots of questions and was looking for something in my price range and he worked with me where he could....which was most appreciated.

Joe at Mustard Seed

Jun 26, 2014

Rob Harger was so kind and couteous, not the typical car salesman. He allowed us to take the car home overnight to make sure it was what we were looking for.

Tracey Peek

Jun 16, 2014

My name is Tracey Peek and this ia my first visit to Liberty Ford in Solon Ohio. I called the used car department and a gentleman by the name of Rob Harger assisted me in purchasing a good quality used car. Rob Harger customer service skills are highly expectional and professional. I did refer to Rob Harger for honestly and of great character as a car saleman for Liberty Ford dealer in Solon Ohio.

Jennifer

Jun 10, 2014

This is my first time financing a vehicle. Tony Fugo and the staff at Liberty Solon were amazing, and exceedingly accommodating. Dealerships can be very intimidating - for first time buyers, I certainly recommend Tony and the team at Liberty Ford in Solon.

Mary Marks

Jun 9, 2014

Tony Fugo was helpful and I felt very relaxed by the process

justjay808

Jun 8, 2014

Terrible service. Did not honor service agreement with loaner car. Sloppy work. Very unprofessional. No compensation for being inconvenienced, not even a discounted total. F+++ is the rating they've earned & deserve.

Nick Skillicorn

Jun 7, 2014

It was a awesome experience meeting Tony Fugo and buy my first truck at Liberty Ford in Solon. I was very happy with the service and time that he spent with me.

Arielle

Jun 6, 2014

Tony went above and beyond in making sure we got what we were looking for. From the moment we walked in he was friendly, courteous, and made the process of getting approved quick and easy.

cynthia

Jun 5, 2014

i called the dealership for a certain car I was interested in. The Sales Manager called me back with choices he could show me. The next day I came in and drove the car I had requested and the salesman, Rob Harger, was with us and was very informative with the options on the car and answered all my questions. He was very patient while we worked out a deal with the Sales Manager, Wally, and we arrived at a price we all agreed on. As the deal progressed, we worked with the Finance person, Bob, and I also added on a pre paid car care maintenance package. As we were ready to leave, again Rob took the time to go over the feature of the Ford Focus Hatchback 5 door, which I appreciated the extra time he took with me.

Vanessa W

May 12, 2014

Previously I wrote a review of how I was dealing with the potential repairs that were needed for my car that I had only had for 4 months! My car was in need of a new engine and the warranty company wasn't willing to take the recommendations of the dealer, which was confusing and upsetting to me. This started almost a month ago and although I'm sadden that it has taken this long to get resolution. Its clear to me that some things are out of the control of the dealer. I've been dealing with Jack Blair in the Solon OH Service Department and he has been great! During this very stressful situation he has stuck by my side and only tried to do his best and get the right things done. The only person who I felt understood my position and who didn't make me feel like this was my burden to carry alone. This was a battle that I would have surely loss if I had faced it alone and Jack has been my knight in shining armor! Im very happy with all the work Jack and his team have done to work with the warranty company to get my car repaired correctly. Jack thanks for your awesome customer service, dedication to doing the right thing, and for being so understanding! Words can't express how much I appreciate all that you've done for me!

JH66

Apr 28, 2014

There is a recall on the 2013 Escape that I got notified about earlier this year and again last week when the parts were finally shipped to the dealerships. I called last week to set an appointment and the earliest I could get in was September 25th, when I questioned the gentleman who answered the phone on why so far out... his comment was to me " I don't make the rules and I'm telling you what my manager told me to say, and if you don't like that date you don't have to make the appointment" I was shocked at how rude he was to me--- needless to say I made the appointment for 9/25, but promptly got off the phone and called another Ford Dealership and got in next Thursday 5/7 , in fact they are going to pick up the Escape from my home at 8 am in the morning and provide me with a rental car for as long as the fix takes I realize that nothing will be done about this, but i will tell you that I have been up to this point satisfied with the service I have gotten at Liberty , but I will also tell you that the salesman is the conduit that gets me the car, but the service department is who i rely on to keep me coming back.

jsue66

Apr 28, 2014

There is a recall on the 2013 Escape that I got notified about earlier this year and again last week when the parts were finally shipped to the dealerships.I called last week to set an appointment and the earliest I could get in was September 25th, when I questioned the gentleman who answered the phone on why so far out... his comment was to me " I don't make the rules and I'm telling you what my manager told me to say, and if you don't like that date you don't have to make the appointment"I was shocked at how rude he was to me--- needless to say I made the appointment for 9/25, but promptly got off the phone and called another Ford Dealership and got in next Thursday 5/7 , in fact they are going to pick up the Escape from my home at 8 am in the morning and provide me with a rental car for as long as the fix takes I realize there is nothing you can do about this, but i will tell you that I have been up to this point satisfied with the service I have gotten at Liberty , but I will also tell you that the salesman is the conduit that gets me the car, but the service department is who i rely on to keep me coming back.

Vanessa W

Apr 22, 2014

I purchased a car from Liberty Ford and only after 3 months of having this car i've been having non stop issues. I called the service department and advised them that I had a warranty and wanted my car looked at because it was overheating and undrivable after only having it for 3 months. After leaving the car at the Solon Liberty location for practically the whole day, I was informed that yes there was a problem with the car overheating. They stated that they would do what they could to get the car in for repairs but could not give me a date because they were so backed up. I asked for a loaner car in the interim since they couldn't even give me a date for the repairs to start and I was declined. I told the worker that Id rather just come get my car and his concern was that further driving of the vehicle would cause damage but he wasn't going to be able to help me further. Im not asking to keep the loaner car, but geez you can't even tell me when your team can start the repairs and you don't want me to drive it but you don't have anyway to help me? Wow im so dissatisfied with the service I have received! I'm paying for the car, the repairs and a rental car for as long as liberty ford needs me to without telling me how long it will be to fix my car. They aren't interested in keeping their customers! I should have read some reviews before I purchased this car!

Disgruntled Ford owner

Jun 24, 2013

I have purchased 2 vehicles from Liberty and have been less than satisfied. The follow up on issues has been non exsistent. I have had numerous issues with my 2013 Escape and they did not follow up with me until I posted something negative on there website.

jsue66

Jun 10, 2013

Went into buy a new car, and of course had done my research already on costs , tradeins etc......i had visited 4 dealerships around the area and found that Liberty and Rob were the only ones I wanted to deal withExpreience was great, no issues , polite, answered questionsWould reccommend to family and Friends

ChristopherDavis

May 24, 2013

Because of an unpleasant previous car buying experience, in which the car salesman was pushy and over eager to make a sale and not exactly truthful about what was being offered me, I wasn't expecting my visit to Liberty Ford Solon to be any different. But it was clearly a difference of night and day. In fact, I am so pleased that I'm taking my time in writing this review in show of my gratitude toward the Liberty Ford Solon Team. I spent six hours on a Saturday trying to find a vehicle that would suite me and my budget. I would say, on my part, that I was very indecisive. I used a lot of their time with out finally choosing anything. My surprise came when they offered me a brand new F150 to take home over the weekend, to see if I would like it. When Monday arrived I had told them I would like it but that I needed some time to work out my finances. I wound up changing my mind again, some time later. Long story short. They never lost patience with me and they kept in touch with me until finally placing me in the right vehicle, even with the poor credit rating that I have. I'm especially appreciative to my salesman, Rob Harger. He kept on his job in the most agreeable way and put me on the road when I needed it most.Christopher Davis

boaf

Mar 27, 2013

Some people would say I`m a little off my rocker for driving to Solon Ohio, from Michigan, to buy a Focus I could find closer to home, but, after finding a clean low mileage car on the internet, I called Rob Harger at Liberty Ford who said the car "looked like new" and it does. My wife is very happy with her new car, thank you Rob, you will be the first call I make when I`m ready for my next car.Bob, from Michigan

Fusion buyer

Mar 2, 2013

Buying a new car. Showed data for the right price for the car. Manager called in. Manager gets in aggressively questioning what's wrong with the price. Tries to close aggressively the deal with high pressure. Walked away and bough preowned Lexus from a highly valued and reviewed dealer. I do not recommend anyone this dealer.

Ally6

Feb 6, 2013

I recently purchased my Ford Escape from the Liberty Ford Solon, OH location.Rob Harger was the sales associate that assisted me in this purchase. Rob went above and beyond your typical customer service. He mad sure that I was completely satatisfied and quickly followed up on any outstanding items. I wanted to make sure that Rob received the recognition he deserved as well as the extremely helpful staff at Liberty Ford (Solon, OH) that provided outstanding customer service. Thanks so much! -Ally

Loving_my_new_Ford

Dec 7, 2012

Rob Harger was not a pushy salesman, which I cannot stand, but very calm and asked me and my husband what we wanted. We told him some options and together came up with the right vehicle. Rob also got me a better price than other Ford dealerships. Now I am loving my new 2013 Ford Explorer and having fun driving it. The vehicle is so high tech it is actually fun talking to sync and telling it what I want. The best deal for me is that I can walk into Liberty Ford any day or time and say "my car is dirty" and Rob or anyone else will run it through the car wash! I also get emails from Ford reminding me of how to use all the new cool features on my new vehicle! These are very helpful. I also have a cool Liberty Calendar for 2013 on my fridge with a picture of me with my new Explorer! Love it! I was worried about buying a new vehicle and getting a slick salesman but Rob Harger is not that person. I highly recommend stopping in and just talking with him. Tell him what you are looking for, no pressure!

a2leonard

Nov 30, 2012

I received a letter in the mail stating the dealership was interested in buying back the model truck i had at the time. I took the letter, went into the Dealership and met "Ron". He was the nicest,most courteous, patient salesman i had met in a very long time. I was with another dealership way accoss town. But, now, I will be coming back to "Liberty Ford" in Solon.

Prucnell

Nov 20, 2012

I would recommend this dealership to other prospective buyers because they are friendly and provide superior service. The Sales process was simple and Robert made sure all of our questions were answered in a quick manner. I wish other buyers will consider using Liberty Ford Solon for their next purchase.

Flexman

Sep 8, 2012

Part of my new car deal was to have the tires replaced.The tires did not arrive when my vehicle was ready for delivery.I returned when the tires came in and received prompt and courteous service.

Flexman

Aug 31, 2012

The whole dealership goes out of it's way to satisfy a customer.The sales staff are very laid back and down to earth.There are no pressure tactics and game playing.Do your homework,go there and buy a car.You wont be sorry.

Karebear

Aug 30, 2012

All employees were very polite and worked with exactly what I wanted. Very satisfied!!

FakansFocus

Aug 22, 2012

The customer service was terrible. I waited over a month (5 weeks!) to get my car into the shop for recall work and for warranty work because they didn't have any complimentary cars available. The quality of work was terrible as they wouldn't fix my dents which are covered under the expensive warranty they sold me and said that I should take it to my insurance company because it wouldn't be easy work for them. Their friendliness didn't exist, they didn't communicate anything they didn't have to and even left some things out as I waited where I dropped my car off for almost 15 minutes before someone said they pulled it up front, a place that no one mentioned nor was there any rational reason to do so. My overall experience has been bad from the moment I encountered the dealership. I called them about my car as they had it listed in stock, which they confirmed. So I drove an hour away to get there when I found that the car was actually at a branch much closer to me. The price was a rip-off. I paid for a dent, scratch, crack warranty, but when it came time to use it, they told me to take it up with my insurance company. STAY AWAY FROM THIS DEALERSHIP!

Awful buying experience

Jul 18, 2012

Never go there. Get everything in writing, if you choose to buy there.

Jwepga

Jul 18, 2012

Great customer experience. They took the time to make sure I was happy with my purchase. After the purchase they have exceeded expectations on general maintenance. If you are looking to purchase a new car I highly recommend Liberty of Solon!

Pauld

Jul 10, 2012

My wife and have purchased several vehicles from this location and the people are great. They make buying a vehicle easy.

thrifty buyer

Jun 29, 2012

They had the car I wanted at the best price and backed it up with great service. Would definitely recommend to everyone.

Travelers

Jun 29, 2012

Friendly. Respectful. No rush. Helpful. Brian was great! I can see why folks come back to Liberty!

Mcfadden84

Jun 15, 2012

Bought a 2005 mustang. Negotiated price was not the price that appeared on the bill of sale. I was owed service on the car because it was not on the lot very long before I bought it. I made a list of repairs for the auto shop and body shop. After one full week the car was returned with only 2 issues fixed and the rest untouched. I was also told they got more dents and scratches out than I knew were there. Again one dent removed and dozens of others still there. I am not happy with the service that was done to the car for the price I paid. I have had the car back for one week and now the engine is knocking. Of all the issues the car had, they only fixed 2. Not happy not satisfied would not recommend this dealer to anyone who wants a job well done. I was promised the car to be fixed and the body cleaner than it appeared.

Mulligan123

May 27, 2012

Car listed online, advertised as just like new when in actuality was a rust bucket.Salesman was asked on phone about rust said it had a small surface rust spot when in actuality the entire undercarriage was nearly rusted through. Salesman said a new muffler had just been installed. Muffler had 9 in blowout on the seam.Terrible dealership, no ethics, no pride, just bald faced lies.

Extremely Disappointed

May 25, 2012

Not truthful about delivery date, and no phone calls to update us. Problem with hitch install and price quote No paperwork sent for plates until we called overcharged us sales tax lied about prepayment penalty on loan said they forgot to have us sign something, and insists we should come in. Has not sent coupons as promised for free oil changes. defensive when I tried to call and discuss

Sam_nebe

May 25, 2012

not truthful about delivery dateno calls to update usissue with hitch installationovercharged us sales taxlied about prepayment fee on loandefensive_when_I_called

Screwedcarbuyer

Apr 28, 2012

I wanted to trade in my Escape for a more fuel efficient car since I was driving much more than I had expected. My usual salesman was not available so Pete worked with me. It was a pressured, hard sell and I wished I walked out. Pete made me feel like an idiot for not taking this deal. Typical for male salesman with female buyers. In addition the car I was looking at was focus titanium. They of course did not disclose that the my touch was not working properly in these cars. That was the feature that had caught my attention. It did not work for the first 6 months I owned the car until the new software came out. Lemon law did not fit the situation because it was not a "significant enough" problem. The general manager said he would make it right but then never called. No integrity here. Just want your money

martylane

Dec 23, 2011

Rick was very helpful for my wife and I when were looking for a new auto. He didn't rush me nor play the typical "Sales" game. We are very happy to go there. We have bought two autos because of his help. I recommend the dealership mostly because of Rick. Thanks again.

blacknight00d

Jun 27, 2011

We saw a used car for sale within our price range. We talked with Keir and asked if we could get more in for our trade-in - he made it happen. He promised us that the car is in good condition. He even drove it to OUR repair man so he could take a look at it. The car is driving great. Go to Liberty and talk to Keir. Tell them Ray sent you.

blues1619

Jun 23, 2011

My wife and I visited the showroom on June 14 with the intention of buying a new Escape to replace our 2002 Escape which we loved. We test drove two models and it was getting late. As we were leaving at closing time, I informed the young man that I was a serious buyer and I gave him a ballpark idea of the difference I was willing to pay for the new vehicle, with mine in trade. He said he would discuss it with his boss in the morning and give me a call. Well, the call never came. A week passed and we decided to go to Mullinax East. We purchased our new Escape at Mullinax last night for a difference in price within $200 of the number I gave the young man. Opportunity lost! Learn a lesson...make your follow-up calls! Your customers expect you to do what you say you're going to do. I for one, am not about to chase someone to give them my money. If a dealer cannot follow up on a simple sales call, what must their all-around service be like?BN

teacher1

May 23, 2011

It was the best experiance. Have bought both new and used cars. Service is always heplful and checks out my vehicles to the MAX.

Rebeca

Mar 14, 2011

The customer services is the worst. We verbally agreed to a price and they changed the numbers in the contract. Since I signed without noticing the change since the numbers were similar but with a difference of $800. I wanted to return the Ford Explorer, but they did not accept it and they did not honored the price that was verbally agreed.

TheLordDrivesaFord

Jul 14, 2009

I can't recall the woman's name, but I bought a used '05 Taurus from her about a year ago (company lease buy out). She was extremely friendly and helped troubleshoot a financing dilemma I was having. If I had to guess I would say she was between 40-50 yrs. old. I'm not very touchy feely with strangers but I felt like giving this woman a hug after it was all said and done. This might sound hard to believe but the experience actually felt great. I definitely recommend this dealership.

b1234

Mar 21, 2005

I took my 2002 Expedition the Liberty Ford Solon for service (cracked exhaust manifold). The dealer had the truck for 5 day but indicated that the service was completed in two. They were unable to explain the remaining three days. When I picked up the truck there was damage to the front bumper (dented and paint chipped) and the left running board and rear quarter panel. I notified the service manager and store manager. Both informed me that "leaving my truck with them was no different that parking in a KMART parking lot." They are not responsible for damage that occurs while the truck is in their lot. Think twice about doing business with a company that is this irresponsible with your investment!