Used Cars for Sale at Litchfield Ford in Litchfield, CT

dirtyharry84

Oct 19, 2016

Had a smooth transaction with the people at Litchfield Ford. Purchased a used E250 van for my business. The van was kept in great shape before they received it as a trade in. They cleaned the van and did some extra things to it for resale. This is my second used vehicle from them, so I would do business again with them.

Flannrn

Oct 15, 2016

I'm excited to be in my new 2017 Ford Explorer. Russ was very accommodating. He welcomed us into the dealership and answered all our questions!! Thank you for making the process easier. I love my new car!!!

billm

Oct 10, 2016

Shopping for and buying a vehicle can be a real hassle. From the beginning Russ Haas was informative and friendly with no pressure. He was very patient with our many questions and explained things well. No one wants to leave and think they were talked into something they don't need or didn't want; Russ gets that.Jeff Tucker did a very good job of walking us through the paperwork.

New big truck owner

Oct 9, 2016

I was very happy with Litchfield Ford! There is much to be said about a "small" dealership!! We had stopped at a few LARGE dealerships on the way to Litchfield Ford. One had no idea where their car was parked and we waited 20+ minutes to find this out????? The other one was so busy even though they were expecting us we didnt wait. Once we arrived at Litchfield Ford, an hour from home, we waited 2 minutes for our salesman Russ to come in from moving a car. He knew what we were there to see and we proceeded with the ins & outs of looking at the truck we had spoken about on the phone. We could have even had the car in our possession the very next day! It was nice to have all the motor vehicle & insurance items handled through them. The financial paperwork with Jeff went quickly & easily. In about an hour we were in our new-used truck and on our way home. Thumbs up for small-well run-Personal service dealers!!

Sulbrick

Oct 1, 2016

We basically walked into the dealership knowing what we wanted. We really did NOT want to be pressured or upsold. These guys were great! Mike answered all our questions and got us in and out without delay.

Kwd5040

Sep 24, 2016

I went in knowing what I wanted. Russ and the dealership were very easy to deal with. Negotiations and the picking up of the truck were simple.Thanks

Cape may car buyer

Sep 3, 2016

Wonderful exceptional service from start to finish. I came from NJ to make the deal and couldn't of had better service. Staff went over and above to make sure car was ready - quick and efficient and honest service!Thank you Russ, Brian and Jeff! Great job

Centralctcustoms

Aug 31, 2016

I bought a 2014 f350 from the guys at litchfeild ford nice truck at a fair price they have a good selection trucks to choice from

Escapegirl2016

Aug 30, 2016

I shopped around at a couple local dealerships for the Ford Escape titanium that was perfect for me, however I was not successful in finding one locally so I began my search on cargurus.com. I emailed dealership and Abby was very prompt in returning my email and was extremely helpful with finding out the answers to my direct questions, as well as setting up day/time to take the hike up there. I notified Abby that Iwould like to get deal purchased and completed in one day if possible and requested ahead of time that the vehicle be throughly inspected/cleaned and detailed. Abby arranged for that and when we got there to test drive car was all detailed and cleaned! Thank you again ABBY! I asked my good friend who is the finance manager at a local dealership to review car listing before I made the drive up! I was given the green light from him and and was referred to Roman! When we arrived my mother and I were greated by Roman(manager) who notified me that salesman Steve would be taking care of the sale. Steve did a wonderful job of explaining the vehicle and taking me on a test drive, as well as coordinating with finance manager Jeff. They were able to expedite our process, and made it possible for us to drive the vehicle home the same night(of course I had lined up insurance and COD), despite having other scheduled appointments and deliveries! My mother and I truly enjoyed the "small business" feel of this dealership, and am appreciative of Steve staying late to complete the deal with us and making sure we were all set! I would definitely recommend this dealership to anyone who is in the market for a new vehicle (Steve is already on the lookout for a vehicle for my mother)! Thank you again, and I look forward to stopping by at some point to visit and cash in on my courtesy oil change!

Happy

Aug 27, 2016

Russ made purchasing a new vehicle a great experience. He went above and beyond to find the vehicle I wanted and in my budget. I would recommend Russ and Litchfield Ford to anyone looking to purchase a new vehicle. If I could give a higher rating than 5, I would. I received nothing but outstanding service.

devoidga

Aug 19, 2016

After looking online for the pre certified vehicle we wanted, we went to other dealers and they tried to talk us into a brand new vehicle. Litchfield Ford never talked us into another vehicle. They were not pushy and found all the information we needed to make the purchase. He listened to what we were looking for and why. He new the right questions to ask in helping us make this decision. Very friendly, patient and overall great.

dude

Aug 19, 2016

Everyone is very nice, and informative. The salesman helped us find the best deal on what we were looking for in a new truck. The parts department was also great helping us find a replacement part (cosmetic) for our 2002 Focus.

bill

Aug 17, 2016

had exactly what I was looking for in stock and the whole experience of purchasing the vehicle was easy and pleasant from the test drive through the financing

ambingham

Aug 10, 2016

I did my initial car shopping on cargurus.com and was contacted by Abby Conroy after I put in a request for more information on the particular car. She was as helpful as someone can be over the phone and email. When I arrived at the dealership I met Dan Rodrigues. He was very easy to deal with and didn't try to push anything on me that I didn't ask for. He was very accommodating when it came to inspecting the car and taking it for a drive. Jeff Tucker helped me through the finances of the entire deal and he was very forthcoming with expenses and places I could save during the transaction.Overall, I highly recommend this dealership. Very friendly staff who will work with you on what is available.

Gary

Aug 10, 2016

I am happy with the service I recived. This is my fourth purchase from the dealer and working with Steve. I will come again for other vehicles

Colleen315

Aug 6, 2016

This was our first time here! We had Dan for a salesman and he was very knowledgable. Everyone at Litchfield ford were excellent to work with and they got us what we wanted! They all worked well as a team! We will be definitely be back in the future !

Mustang Steven

Aug 6, 2016

Our experience at Litchfield Ford was great. Starting with the emailing back and forth with Abby Conroy to identify the desired vehicle to sitting down with Steven Vardon to do the deal, I would highly recommend visiting this dealer if you are in the market for a new or used Ford car or truck. There were no high pressure techniques and in the end it felt like everyone got what they wanted - especially me as we drove off in a sparkling lightly used mustang convertible.

Cpdupont

Aug 5, 2016

We had a great experience purchasing a truck at Litchfield Ford. The employees at Litchfield Ford gave us the information we needed to purchase the vehicle that best met our needs. They discussed all options available in a professional and friendly manner that made us feel very comfortable and make the right choice!!

happygirl

Aug 4, 2016

It was a pleasure to deal with Dan LoRusso and Jeff Tucker at Litchfield Ford. Don was very knowledgeable and explained and even showed me all the options of the truck I purchased. He made sure I was comfortable with the truck. Jeff made it possible so we could make a deal. Don answered any questions or concerns I had during the sales process. They both went above and beyond to make my purchase a good experience. I would definitely recommend Don, Jeff and this dealership!

ltom1

Aug 4, 2016

It was a pleasure to deal with Dan and the others at Litchfield Ford. Follow up with any questions or concerns I had during the sales process was great--Dan and the others are very responsive. I would definitely recommend this dealership!

daboop

Aug 1, 2016

Let's start at the top - I did a search online for a car - Lincoln MKZ, Ford Fusion, Chrysler 200. Most of the websites ask that you fill in a form with your name, email, phone number, etc. I didn't want a lot of annoying salespeople calling so I did not fill out any forms. On Litchfield Ford's website, there is an option to save the car you're interested in to your cell phone. I did that. Later that day, I received a text from Abby following up on my interest in the car. She was great, not pushy just there to give me information. She even emailed some pictures of another car that I had an interest in that wasn't on the website.When I was ready to go to the dealership to test drive, she turned me over to Jeff Smith, a salesman. Jeff was fabulous! As we sat in the car letting it cool, Jeff told and showed me the many features of the car (technology). He had me drive down a pleasant country road for the test drive. Then we did the same with the other car. With his help, I was able to decide on which car I wanted to purchase. Since my husband wasn't with me to see the car and I didn't know if it would fit in the garage, Jeff actually stunned me when he said I could take the car home overnight! I happily took it home! When we were ready to sign the paperwork, Jeff Smith and Jeff Tucker stayed after hours on a Sunday to make sure we were all set. Jeff Smith stayed even after everyone else was gone to make sure I understood how the technology worked in the car and paired my phone to it. He never made me feel like I was keeping him. Even today, after the sale, he contacted me via email to see how I was doing with the new car. Now that's what I call customer service!

Jost

Aug 1, 2016

I greatly appreciate Mike going the extra mile making sure my experience is great. When I came late to look at the car, Mike still took his time over hours. Jeff walked me smoothly through the financing side. Good price, great service.

queenoe65

Jul 31, 2016

We recently purchased a Ford F350 super duty truck. From the moment we walked into the dealership at Litchfield Ford , we were treated with the upmost professionalism. The salesman Jeff Smith is well versed in all aspects of truck knowledge. He showed us several trucks of interest and proceeded to explain every detail of each and in comparison of one another. He took his time to to go over all the details leaving us to have few if any questions. Jeff's personable mannerism was a welcomed surprise as we were not actual looking to purchase but to rather get more information for a future purchase. As he proceeded conversing with us it was clear to us that if we were going to buy a truck , it would be from him and today. The proceedings following for the loan process and regular paperwork were incredibly easy with Jeff Tucker. He took his time to make sure we understood all the different warranty plans as well as added a personal story to help us make our decision. Should we need to purchase any other vehicles in the future we would certainly come back to Litchfield Ford

John Zalaski

Jul 29, 2016

Got a great deal on a great car. Financing was made easy. Both Jeff's followed through smoothly with any questions or requests. Looking forward to continuing business with Litchfield Ford.

Brookdale Litchfield Hills

Jul 27, 2016

Your Service department is the Best. Allie Bardwell, and LeeAnn Asklar are the most competent service people I have ever felt with. Service is always done correctly. Thank-You You Phone message is the Best.

MT

Jul 22, 2016

Great prices, no pressure. Easy transaction- once the decision to purchase was made I was in and out in under a half hour. I drove here from an hour away because the price and customer service was great!

Nicole M.

Jul 20, 2016

Thanks to two Jeffs, I was able to trade and buy a new car in one day! I'm so happy with my new Escape and really appreciate the kind nature and helpful attitude that they both had while helping me. I will certainly be back to this dealership and will recommend to friends and family!

HappyFordCustomer

Jul 19, 2016

I had a very good experience with Steve and all the employees at Litchfield Ford. Will definitely be back in the future and will be highly recommending them to others.

KellyChase

Jul 19, 2016

I had a Ford Fiesta that was involved in a car accident and need to be replaced. Steve was extremely helpful in finding a car that fit my needs and budget. I wanted a hybrid car and I am very happy with my Ford C-Max. Steve was available to answer all of my questions, helped me to navigate the paperwork and deal with the insurance company in a time that was especially stressful for me. He was friendly, approachable and accessible. I will definitely buy another car from him in the future.

Pustola223

Jul 19, 2016

Great Sales experience hastel free Quick and friendly good guys , professional staff .. Never new owner goes to same church I do .. Helps with knowing your dealing with honest guy

Joe and Jane

Jul 17, 2016

This was the fastest vehicle purchase we've ever done! Thank you Russ and Jeff. Our experience was a pleasant one from start to finish.

Marcie S.

Jul 14, 2016

I was looking for a new Mustang convertible for my husband as a surprise birthday present. I found exactly what I was looking for on Litchfield Ford's website, so I called and spoke with Jeff Smith in sales. I asked a few questions and he took it from there. He promptly sent me everything I needed to know about buying the car, called to go over the numbers, and explained every detail and matched the price I was looking to spend, I was instantly sold on Litchfield Ford and bought the car over the phone. From that point on, he took care of EVERYTHING, including getting my insurance updated. I picked up the car yesterday and it was the easiest transaction I have ever done. The car was waiting outside, Jeff Smith went out of his way to explained every little detail about the car, I signed the papers and drove out of the lot. Jeff Smith and Jeff Tucker (Finance) at Litchfield Ford are very professional, super friendly, extremely helpful and went out of their way to make sure I had the best experience purchasing this car. We will be back for our next car. Thank you guys! PS. Thank you Jeff for helping me keep this a secret. My husband LOVES the car and it was a complete and utter surprise!!! Now my son wants one!

Karen

Jul 9, 2016

I found just what I was looking for and I'm happy with the overall experience. All my questions were answered and electronic options were explained well. I just wish they had been a little more detailed with the interior cleaning since I paid for the simonizing option.

dmcdevitt

Jul 7, 2016

This was the best car buying experience I've ever had! It was smooth, fast, and friendly. I'm so happy I found this car and dealership. Thanks again!

Larry

Jul 7, 2016

Polite, friendly, courteous, and professional staff. The staff works together as a family and treats their customers as part of that family. Russ was easy to deal with and very helpful in expediting the process, Jeff was extremely efficient closing the deal. My second vehicle from Litchfield Ford and would recommend them to anyone.

Vals

Jul 5, 2016

We were searching for a used truck and Jeff Conboy found us the perfect truck with a plow at a great price. He made the transaction so easy and stress free that the next time we need another truck Jeff will be the first phone call we make. His knowledge is very impressive and he listens to your needs to help you get what you want and need!

josey

Jun 30, 2016

Our experience was very good. We would do business with you again for sure! You delivered everything you said you would and on time. Thank you

perf ph

Jun 30, 2016

all the members were nice to deal with. They each area expert in there positions and are very knowledgeable and helpful . I left there feeling like I was treated fair

Thomas Flanagan

Jun 27, 2016

I have been going to Litchfield Ford for about 5 years.The service department is second to none. I own 3 Fords that they service and I have never been greeted when I arrive with anything less then friendly ,prompt ,and professional service. Both Leeann and Allie are always able to handle any request I have.The quality of work completed by their techs has always been spot on.

Blairlillian

Jun 25, 2016

Litchfield Ford is a great dealership to purchase or lease a car. This is my second experience purchasing a car with them. They are kind, attentive, and have a very high level of knowledge on their vehicles. Once I entered the dealership I was greeted with smiles and hellos. Right away, I was able to pinpoint a car that I wanted to get and then Jeff helped me to pick out my car. I was able to test drive as many cars as I wanted and even though I didn't find something on the first try, they were able to find me what I wanted within a few days. Once I went ahead with the purchase, they made everything so seamless. It is such a hassle going to the dmv to register the car, and there you don't even have to blink an eye and they have it taken care of!! Jeff went over all of the accessories on the car with me very thoroughly so I felt comfortable with what I was going to be using. On top of it all, they gave me a free oil change and a full tank of gas for my new car. I couldn't be happier with the service I have received and I highly recommend anyone to use Litchfield Ford when looking to get a new car.

Addcourt

Jun 23, 2016

Helped my disabled brother trade his truck fora pre-owned car. Dan was very friendly, knowledgable and professional. He treated my brother and I respectfully. His knowledge of Ford products and warrantee was detailed and well presented. We felt very good about choosing Litchfield Ford. Jeff was clear and concise explaining the business side of our transaction. We experienced no pressure at any point during purchase and trade. We recommend this dealership.

KaylaS

Jun 22, 2016

We found the used van that we wanted at Litchfield Ford and traveled 2 hours to purchase it from them. Since we were coming from out of state, we completed most of the transaction via phone and email, which was a breeze. We got a 2015 Ford Transit 10 passenger wagon with low mileage for a fair price. Their offer on our trade was competitive.

nvargas

Jun 22, 2016

After visiting several dealerships and not having much luck I looked up Litchfield Fords website and found 2 vehicles that I was interested in. Upon arrival Dan was very courteous and helpful. He showed me both vehicles and helped me understand the pros and cons of each vehicle. He spent 2.5 hours with me going over everything to make sure I was comfortable with my decision. No other dealership had paid that much attention to my concerns. I then returned a few days later to sign the papers and drive away in my new ride. Jeff Tucker was very excited to help me understand my payments and offered me the necessary needs to keep my car maintained for the length of my loan. After purchasing this vehicle I cant see going anywhere else! Thank you Dan and Jeff!

perf ph

Jun 22, 2016

All the members of this dealership are very informative, honest, and fair. The product they sell is great. They know the product they sell and were able to answer all of questions. I'm very pleased

Jim123

Jun 20, 2016

I was looking to replace my pickup truck that had gotten totaled in an accident and Litchfield Ford was the only dealership around with an extended cab and 8' bed. Jeff Smith was very knowledgeable and helpful in the purchase of my new truck. This is my second truck from them and I highly recommend them to anyone looking for a new truck or car.

Jon56

Jun 17, 2016

I am providing 5 stars for my recent purchase of a used pick up. I recently came out of bankruptcy and was very ambivilant about even walking inside the showroom to ask questions. Dan LoRusso made me feel right at home and assured me that if anybody could get me a loan Jeff Tucker could. He suggested we go for a test drive and if I liked the truck we would let Jeff work his magic. I did like the truck. And I thought it was si fairly priced I did even haggle. Within a half hour of the test drive I recieved a call asking me when I wanted to pick up the truck. I couldn't be happier. Thanks guys. JM.

Mark

Jun 14, 2016

I called several Ford dealerships looking for a 2016 Ford Focus RS. This was the only one I found in the state of CT that had an RS available for MSRP. Family Ford in Watertown wanted +$3K. They have been a pleasure to deal with, and Dan LoRusso in particular was knowledgeable and enthusiastic about getting me the car. I was there less than an hour the day I picked it up. Overall, Litchfield has done an outstanding job.

pitti

Jun 11, 2016

Leeann Ashlar and Allie Bardwell are both outstanding and are the main reason for my positive experience. They make sure everything is explained and and that my overall experience is the best it can be before I walk out the door.

emmc15

Jun 6, 2016

I gave Litchfield for that rating because everyone there was very welcoming and the prices weren't over the top like some other dealerships. The employee, Russ Haas, gave me a really great experience with buying my first car.

Erik

Jun 6, 2016

Just want to say that our experience with our salesman, Russ at Litchfield Ford, was both easy-going and pleasurable. We ordered our vehicle and it came in when the dealer said - almost to the day. Delivery and paperwork with the Business Manager, Jeff, was simple, straight-forward, and relatively quick. I would gladly recommend Litchfield Ford to a friend.

Lisa

Jun 3, 2016

I had a personable and no pressure experience buying a new car at Litchfield Ford. They looked for rebates for me and made buying a car easy.

Colin

May 25, 2016

I just bought a used 2016 Fusion hybrid from Litchfield Ford. Very pleased with the flow of sales and prompt replies. My points of disatisfaction come from one of the tires being 12 psi underinflated off the lot, and being handed a car with a quarter tank of gas. Overall I'd recommend and would do business with again.

bigcheeze

May 25, 2016

Very comfortable dealership to work with, sales personnel very knowledgeable on all aspectsof the sale and on the auto itself. Would recommend it highly to family and friends.

PaulG

May 25, 2016

An excellent dealership to deal with. No pressure, very accommodating, made sure I got all the rebates I was eligible for. Very responsive to financing questions, and helped me get a great rate at a local bank! I would recommend Litchfield Ford to all my friends!

John C

May 23, 2016

What a great experience. I wanted to trade in my Chrysler 300 for a Ford Fusion Hybrid. After doing general research, it appeared that I would need to wait another year before I could make the numbers work out financially. While I was on a .com car buying site, I saw 2 - 2015 Ford Fusion Hybrids for sale at Litchfield Ford for approximately $3,000 under book. They also advertised that they gave the most on trade-in's. I sent an email to the "Contact Us" site and got an immediate response from Abby Conroy that the car was still available. The dealership is about 1:20 mins from my house and I really didn't want to waste a whole day driving up there for a deal that had to be too good to be true. After a few more emails with Abby, I decided to take the day off and make the drive. All the way up there I was saying to myself that there is no way this can work, they will not give me what I need for my car.......My salesman was Dan LoRusso, who was very knowledgeable about the vehicle and a pleasure to deal with and not your typical pushy used car salesman. After test driving both vehicles, Brian DuBosar the Sales Manager gave me the offer for my car which was at the high end of what I had expected. A couple of hours later, I drove off with my new Fusion. I had a chance to speak to most of the employees at the dealership while waiting for the paperwork to be completed and I have to say it was one of the most pleasurable buying experiences I have had. All the team are very knowledgeable and extremely personable. My only recommendation to the Hill brothers would be that since the finance guy Jeff is stuck in his office most of the day finalizing the deals, give him an office with windows to outside. There are a couple of nice corner spots for him out with the salespeople. We finance people always get stuck on the interior.....lol. Thank you for the awesome experience!!!!!

RUDane

May 21, 2016

Everyone very friendly Dan Rodriques explained CPO program completely. Love our Fusion AWD full tank of gas and complimentary Sirius radio included. Thank You also Jeff in the finance office very competitive rate.

fordservice

May 18, 2016

Service department scheduled my appointment in a professional and timely manner.Delivered vehicle when they said it would be ready. I would recommend this dealership to others,

FinallyAJeepOwner

May 16, 2016

Having it been my first car buying experience, it was the simplest, most seamless process anyone would wish for when looking for a vehicle. Dan was a personable Ford representative that provided excellent information and fun along the way. I am more than pleased to have bought my long sought after make of vehicle and I have to thank Litchfield Ford and their awesome representative for all their help.

James C. Worsham

May 13, 2016

I was very pleased with the treatment I received from Dan LoRusso. He was very courteous and helpful and he went above and beyond to assist me and answer all my questions throughout the process.

Deborah H Spino

May 12, 2016

The the service was very good. The service DEPT mentioned personal were very nice.The pice however was very high over eight hundred twenty five dollars

Mike73

May 12, 2016

All questions and concerns were addressed. Very helpful(and patient) while I decided what I really wanted in my next truck. From selection of the vehicle to financing options, everyone did a great job.

Andrew

May 9, 2016

In my search for a Certified used Ford Flex, my first contact with Litchfield Ford was an email from their internet manager Abby Conroy, in response to my inquiry through AutoTrader.com. Through an exchange of several emails, Abby helped me to navigate the maze of option packages, in order to help define what I was looking for, which helped greatly in my search. She then proceeded to search for a Flex matching my criteria, and notified me when she had two on the lot to choose from that she thought I would like to see, so I made an appointment to see them. Once at the dealership, she connected me with salesman Russ Haas, who was very knowledgeable of the Flex's features. He was especially helpful with helping me understand the electronics & the touch screen, which I felt intimidated by. Once I decided to purchase the car, Russ, along with business manager Jeff Campbell, took care of coordinating all of the paperwork involving financing, my trade-in vehicle, DMV registration transfer, and dealt with my insurance agent to remove my old car from the policy & add the new one. There is no getting around the fact that cars are very expensive. But having shopped at other dealerships, I found that my certified used car at Litchfield Ford was priced realistically, without the game playing & number shuffling that is common at other dealerships. The whole process was straightforward. It was a pleasure dealing with this group of professionals. Andrew

Carlybarney

May 7, 2016

Excellent service! Went in for a test drive and an hour later left with a Ford Escape! Very friendly and efficient! Would most definitely recommend to anyone looking for a new vehicle.

sct8985

May 5, 2016

Well to start with I have never been a fan of Dealerships. I have had a few bad experiences and as my vehicle's aged I always dreaded having to visit yet another auto dealer. I always felt I was going to get ripped off some how. My experience at Litchfield Ford was awesome. I didn't have to haggle for the best price and felt very comfortable through the whole transaction. Their staff members were very friendly and helpful. I left knowing I got the best deal. I would like to thank Dan LoRusso and Jeff Campbell. I will be recommending Litchfield Ford to my friends and look forward to doing business with them again.Thank YouScott Taber

Freestyle

May 3, 2016

Easy to make an appointment with the time convenient to me . Quick service while I waited. Friendly service , with no pressure of service needed in the future.

S Peppe

May 1, 2016

I always bring my car here for service since I purchased it there. Everyone is so friendly and they always take my car in on time. That makes it easy for me.

daves

Apr 30, 2016

From start to finish Jeff Conboy at Litchfield Ford made the purchase of my new F-250 truck an awesome experience. He helped me find exactly what I wanted and never rushed me to make a decision. He is very knowledgeable and answered all my questions. I would highly recommend Jeff Conboy to anyone interested in a new or used vehicle.

Edgy Flo

Apr 27, 2016

The shift lever in my 2011 Edge needed to be replaced because I kept getting a message to shift into park when vehicle was already in park. The staff at Litchfield Ford are always helpful and friendly. I need to have a loaner vehicle and that is never a problem. I drive about 20 miles to get my car serviced there, but I trust them and am always happy with the repairs.

gma0807

Apr 26, 2016

Even though I drive a Jeep, I bring my vehicle to Litchfield Ford instead of the Jeep dealer because I love the girls that work in the Service Department. They always go above and beyond to help me figure out what I need. The girls are so nice and so helpful, I'm happy to trust them with my Jeep.

Coreen73

Apr 25, 2016

Dan LoRusso was helpful, informative, friendly and NON pushy! We told him our target price and ideal payments and he went directly down that path and met our needs. Not once did he pressure us to try and up sell. He listened to our wishes and respected them. He was friendly, funny and a pleasure to work with. Jeff Campbell handled our loan and was also a joy to deal with. Very personable people and an unusually happy and pleasant atmosphere. I highly recommend this dealership to everyone. They took all of the pain away from the car buying experience. My old car needed a jump when we left and before I could ask them for help, Dan came out and jumped it for me with a smile. Steve brought me water when I asked my husband for some. Just very attentive people. They pay attention to small details and that is rare these days. I would go back for our next car without a second thought.

Matthew Erff

Apr 24, 2016

The service department is wonderful. They are professional, competent, and courteous. They are very quick and helpful. I would recommend them to anyone who needs service.

Mark2014

Apr 22, 2016

This place is great. Couldn't have been happier with the level of service. The staff was polite friendly and welcoming. Keep up the good work!

Wiseguy6768

Apr 20, 2016

I hate buying vehicles because of the poor experiences I have had in the past. Pushy salesmen and finance Managers with attitudes. My first time with Litchfield Ford and I was pleasantly surprised with the friendly staff and good pricing on my vehicle. I would definitely do more business with them in the future.

Jason19

Apr 18, 2016

A great experience purchasing my vehicle. Dan was great to work with and helped make the process smooth and quick. It was also great to meet Roman and Jeff. These guys were very friendly and treated me with smiles and professionalism in a warm environment.

RU Dane

Apr 13, 2016

Love my 2012 Certified Pre Owned Ford Fusion Dan Rodrigues was very knowledgeable no pressure salesman,explained CPO program and benefits and even paired my phone to the sync system. Everyone at Litchfield Ford is very friendly

Gerald

Feb 11, 2016

warm,friendly and knowledgeable ...I def. will inform friends and family to do business with Litchfield Ford..Great service and nice people...

Jordan

Feb 11, 2016

You provided me plenty of information online and through email prior to me even stepping foot into the showroom making for a much easier and enjoyable buying experience. Steve was great in matching me with a vehicle that not only met my needs but that I am extremely happy with!

Michael

Jan 21, 2016

Steve and Jeff were easy to work with. Vehicle as advertised, deal went smoothly, appreciate their extra efforts (purchasing from out of state, trade in, plate transfer etc).

Marissa

Jan 16, 2016

The staff at Litchfield were very friendly and helpful. They welcomed us into the dealership. Followed up the morning of our visit to be sure we were still on time and planning the 2 hour trip. Had the car ready and information ready for our arrival.

Charles

Jan 12, 2016

They were so kind as to hold the vehicle I wanted as the process through the Credit Union we used took a while to process our loan.

Colleen

Jan 6, 2016

The salesman we worked with and the finance managers were all great - never pressured us into the initial (or any add-on) purchase and answered all our questions.

Bedford

Dec 29, 2015

Jeff was very friendly and helpful throughout the process. He showed that both he and Litchfield Ford appreciate the business!

Paul

Dec 24, 2015

After purchasing a 2012 jeep,it had unexpected leaking issues with rain water. The Litchfield team went way out of there way to fix the problem. I am very happy with my Jeep. I got a great deal with a no high pressure sales. Everyone was friendly and accommodating.

Diane

Dec 21, 2015

Phil in service was especially helpful in our time of need. Once we got our car to the dealership, everyone in parts and service worked diligently to got our car back on the road in short period of time. We couldn't be more please. Thank you!

Robert Csehak

Dec 10, 2015

I came in for the 60,000 mile service for my mustang. Found out it was $500.00 for 6 spark plugs, and 2 filters. So, I went with 2 snow tires, and a oil change. I learnt that the mechanics have to remove engine parts to get to the plugs. That isn't the fault of the dealer, but I assume you get lots of, "What?" Maybe when the sales person is explaining the pros of the car, they can also throw in the plug con. I'll save and wait until spring.

Kenneth Defusco

Dec 9, 2015

I brought my F150 in for routine service, tire rotation and general inspection for winter driving. The Tech found my battery on the weak side and I decided to replace it. I got the battery and installation at Litchfield Ford as cheaply as I could have if I bought the battery and replaced it myself (only I didn't have to do the work or get my hands dirty). Litchfield has provided excellent service at good prices for the seven years I've been doing business there.

Ron S

Dec 9, 2015

Was looking for a Ford Ranger XLT , 6 cyl., manual trans.,that L.F. had. Drove approx 50 miles one way. Was it worth it. Most emphatically, YES. Price was fair, trade in was fair. No High pressure sales tactics. Everyone was friendly and they answered all my questions. Deal went so smoothly, it was almost scary. Would I go back? Most definitely

Ron S.

Dec 9, 2015

Was looking for a Ford Ranger XLT, 6 cyl., Manual Trans., that L.F. had. Drove approx 50 miles one way. Was it worth it. Most emphatically, YES. Price was fair, trade in was fair. No High pressure sales tactics. Everyone was friendly and they answered all my questions. Deal went so smoothly, it was almost scary. Would I go back? Most definitely!

Virginia

Dec 9, 2015

As a repeat customer, we have always found Litchfield Ford the BEST place to purchase a Ford Vehicle. You are treated with dignity and respect. You do not feel pressured. They have on the lot, the cars that they advertise. Not a dealership that advertises cars and does not have them there just to get you in the door. All of the personnel from our salesman Jeff Smith to financing was a pleasure.

Bruce Fleetwood

Dec 8, 2015

We had a new gas tank installed after a recall from Ford for our 2008 Edge. Service was prompt and efficient and we were provided with a loaner car. So needless to say our experience was great as always.

Lynn Janco

Dec 1, 2015

I was always happy with the service to change the oil, etc.Very unhappy with the transmission problem that the car (2012 Ford Feista) was built with. Too much bucking when taking off. Ford dealer did nothing to help that problem. Traded the car in last week. Glad to be rid of that headache!

Alan Covill

Nov 28, 2015

Appointment was easy to make to fit my schedule. People are pleasant and they meet their commitments on time.

Jeepman

Nov 26, 2015

Purchased a nice 2012 jeep wrangler. Very friendly atmosphere. I couldn't find same deal in my area. Worth the trip. Very clean business. I'm satisfied.

Raymond Falkner

Nov 23, 2015

Litchfield Ford has a staff of exceptional Service Advisors and Technicians. I have never been disappointed with the service...professional, courteous and timely. My F-150 is in good hands.

Hubby For Hire

Nov 20, 2015

Steve Vardon is EXTREMELY knowledgeable on commercial truck bodies and set-ups. He took the time to research and get me the answers to all of my questions, to guarantee that I got the truck I wanted. He was very low pressure and waited patiently for me to make my decision to purchase. I love the new truck but my only wish is that the dealership was closer to me so that I could experience the same great customer focus from your service department.David ColemanHubby For Hire

Julianne Torrence

Nov 17, 2015

The patience and tolerance of the entire staff of Litchfield Ford was impressive. We were not easy customers for several reasons (logistically), and yet the staff made us feel like the most important people there each time we went. I already had a good deal, but the day of purchase, they gave me even more! I would unhesitatingly recommend Steve and Doug to anyone I know! Thanks guys!

Daniel Knox

Nov 15, 2015

I never have any problems with your service. they are always friendly and service is done on my schedule I drop it off the night before and pick up when ready

Richard Criscione

Nov 12, 2015

I had been having trouble with the steering on my car for 2 yrs. Last yr. and this past spring and again this fall the service people at Litchfield Ford have helped to solve the problem.The service people answered all my questions and helped in any way they could to solve the problem.

Earle Judson

Nov 11, 2015

A simple service appointment. No issues! Happy to let them service my vehicle.

Expedition owner

Nov 10, 2015

The staff was open to a long distance transaction on a used Expedition. Because of our great distance from the dealership, they were willing to do some paperwork and work on the transaction by phone and email. I appreciated this convenience, as this takes trust. We were unable to come to an agreement on price, so I selected another Expedition from another dealership that was also willing to work by email and phone. Today, I drove home my Expedition purchase that I am delighted with from the other dealership (I bought the vehicle site unseen for slightly more money than the vehicle available at Litchfield Ford, but it had fewer miles, and am happy with the purchase). However, although this first transaction from Litchfield Ford was not completed, I appreciate the time we worked together to try to make the transaction work. I would recommend this dealership and if they were willing to work long distance again in the future, I would consider them again for a future vehicle purchase.

Valued Customer Richs Keys And Locks Llc

Nov 8, 2015

The staff was very helpful about the knowledge of the Ford Transit 250 Which I purchased

Godwin Noell

Nov 6, 2015

I have been satisfied with the service and staff of your dealership.

Maria Sacco

Nov 5, 2015

as always, excellent service by Litchfield Ford appreciate the quick appointment

John Debisschop

Nov 4, 2015

I just purchased a 2011 F350 diesel and the experience was a very pleasant one. They gave me a fair trade in price and the sale staff was very nice. Both the Jeff's had all the paperwork ready when I showed up so it didn't take long for me to be on the road. I look forward to see what the service is like. At that time I will write another review. Thanks to all that were involved in the sale process. John D

Elizabeth Booth

Oct 29, 2015

We have been buying our cars at and having them serviced by Litchfield Ford for almost 30 years. They have never steered us wrong. We keep going back because they do quality work and we trust them.

Kenneth Rizzi

Oct 25, 2015

Everything was done perfectly with very courteous staff.

Marc Johnson

Oct 22, 2015

As always a pleasant experience with knowledgeable staff.

Mark Cattey

Oct 17, 2015

Been a customer since the dealership was Weirs Motor Sales up on the town green. Since the Hill Brothers purchased the dealership and made Litchfield Ford what it is today, just represents what a little town should have. A well rounded family atmosphere. Honest sales with an impressive inventory. The parts and service department remain well organized. Truck was properly worked on in a timely manner. Mechanic, Greg did a great job troubleshooting a wiring issue and changed over my spark plugs. My truck was returned cleaner than when I dropped it off. This is a nice hometown dealership I'd recommend and my family has done business with for decades.

George L.

Oct 12, 2015

We purchased a "new" used vehicle, a Ford Edge, and were quite pleased with the service and treatment we received. Much of the paperwork was handled by e-mail which was helpful to us. We enjoyed Dan LoRusso's treatment of us. The price was fair. The car was well handled by Litchfield Ford - clean, shiny, we felt like we were getting a new car! Great dealership - we have now purchased 3 cars from them and will be back!

lcable

Oct 11, 2015

purchased a used 2011 gmc . there was no owners manual in the truck. salesman said he would take care of it. after 2 months i got an e-mail saying he had my manual. an envelope was sent to me . i opened it to find another envelope still sealed , addressed to someone in torrington with a return address from an on line auction site . inside was a manual for a chevy silverado. pretty much the same truck but not what i paid 25 k for.. sent two e-mails to salesman expressing my concern and so far have gotten no response.

James Zambero

Oct 5, 2015

Very happy with Litchfield Ford. They are always accommodating. They work with your schedule, whether you want to wait or drop your car off for service.I will definitely purchase my next car from them.

Debra

Sep 30, 2015

Wonderful! Couldn't believe they remembered us from 6 years ago and remember what vehicle we had traded originally in! We definitely will return when it's time to purchase another vehicle!

Terrance Dill

Sep 24, 2015

Appointment was made and service was done at the schedule time. Great service and very friendly.

Phil Douglas

Sep 22, 2015

Excellent service and communication with the service writers.

Robert Fisher

Sep 19, 2015

Very easy to deal with. No pressure sales and plenty of vehicles to choose from. Second vehicle I've bought from them.

Robert Hoburg

Sep 8, 2015

Service was great, very pleasant and friendly staff. Keep up the good work.

Thomas Vazzana

Sep 7, 2015

I purchased a 2014 Ford Flex. Since I live over 2 hrs away , it was necessary to do everything by e-mail. The staff handled everything and had the car ready to driven home when I arrived there. They were outstanding.

Donnamarie Fusco

Sep 1, 2015

Helpful staff, everyone was great to deal with and Dan Rodriguez rocks! Love my new van looking forward to many years of reliable travel with the family attending dog shows.

Debra Hofmann

Aug 29, 2015

I have bought 2 Explorers at Litchfield Ford over the past few years. The service is excellent and I would not go anywhere else. Sales goes all out to find the right car for you. I highly recommend Litchfield Ford.

Daniel Lester

Aug 11, 2015

The Taurus is now 10 years old, but I have always found it to be very comfortable and a pleasure to drive. Glad to have it back and running as well as ever. I appreciate your loaner car service.

David Schug

Aug 10, 2015

I had a wonderful experience with Litchfield Ford. The service dept was friendly

PeterD

Aug 10, 2015

I bought my 2010 Ford Explorer about 2 yrs ago and when I bought it the salesman, Jeff Paulsen, and was told that if I had any service problem that Litchfield Ford would come pick up my car at work in Hartford and leave a loaner for me to use in the meantime. When I had my 1st problem I called and was told they only had 1-day loaners and they wouldn't come pick up my vehicle. I had to bring it in. I didn't like being sold being told one thing and then another happens when you have a problem. Would not be buying another vehicle there. I actually went to Crowley Ford and the fixed the problem and I was extremely happy with ALL of their assistance.

Mickey Wyse

Aug 8, 2015

Very friendly staff at the desk. My Car was ready very quickly.

John Ficke

Aug 7, 2015

I dropped the car off at night and received a call at8:30 telling me it was done and received a follow up call from the Service Manager at noon checking to be sure I knew the car was done.

Raymond Falkner

Aug 7, 2015

The staff at Litchfield Ford is friendly, professional and efficient. I am very pleased with the repair of my 2015 F-150.

Caroline Muccino

Aug 4, 2015

2015 Fiesta Service was great I was taken right away and the staff was nice.

Elizabeth Booth

Aug 1, 2015

We have been buying cars and having them serviced at Litchfield Ford for almost 30 years. We wouldn't keep coming back if we weren't happy. The high level of service and the trust we have in the personel to do right by us are priceless. We wouldn't go anywhere else.

Linda Bartholomeo

Aug 1, 2015

We were not pushed to buy a new car or to have unneccessary service to bump up the bill, as was our past experience with another dealership. Service was prompt, staff pleasant and extremely courteous!

Valued Customer

Jul 31, 2015

They got me in , the wait was short , and pointed out other things to my attention about my vehicle

Zachary R

Jul 31, 2015

I purchased a used Ford Focus SE 2014 with very low mileage a few weeks ago and they gave me a better trade in value for my previous vehicle than most dealers were willing to. Many of there vehicles are well below market value. I had the Focus inspected independently the other day and everything was running as expected according to my mechanic. The Ford Litchfield Staff is friendly, courteous, knowledgeable, and helpful. I did not feel pressured. I would very much recommend.

Slate Ballard

Jul 30, 2015

We recently purchased a Ford Transit Connect. The service was professional, thorough, and very helpful. One of the employees went above and beyond, staying way past closing to show us all the bells and whistles of our new family car. We had such a great experience and will definitely refer people to you in the future!

Jeffrey Jacques

Jul 27, 2015

I was really impressed when my 3:00 appointment was pulled in at 3:00. I am always on a tight schedule and you guys never let me down.

Michael Marshall

Jul 27, 2015

I purchased a 2015 f-350 and I'm am enjoying it. As for the dealer they were great. Very personal and helpful. The salesman Jeff Conboy was very friendly and not pushy at all he was a pleasure to deal with. They were also very helpful with getting me an exceptional finance rate as well. Overal it was an absolute pleasure buying a vehicle from them and I will be recommending them to others.

Marcelino Twomey

Jul 20, 2015

Hi. My Wife Kristin and I came by on Friday morning and met with Steven Vardon. We spoke about the Ford F-150 2014 on special. Took a test drive, went over the truck in detail and all questions were answered. We had a good morning with Steven and came to a agreement that suited both parties, without being pushed by the sales man (Steven).We left and notified our insurance company of the new truck which in turn contacted Steven to get the insurance details worked out for us on our return to pick up the new truck later in the afternoon. On our return with our trade in Dodge, Steven went over the details/books etc on the new Ford and answered all questions to our satisfaction. He informed us about our first oil change to be done at no cost/the tank of fuel and about the two great Ladies in the service department who can answer any questions and will be happy to help us with our service needs. Steven then directed us to Ms Abby Conroy to do the rest of the paperwork on purchase/financing/registration/ etc. She explained everything in detail and answered all our questions so when we left we felt confident with all the paperwork. One envelope for the truck with registration/insurance to be kept in the truck and another envelope to be kept at home with all the other paperwork on the truck.While inside we spoke with other Team members and everyone was very polite and helpful.After we finished with Abby we went back to Steven and he took us out to the new truck and SYNC my phone with it. He went over the truck inside on the instrumental panel and features. Pointed out everything and let us know our options on bedliners, put the new plates on and wished us well with it and Safe travels.A great relaxed experience we had at Litchfield Ford, we look forward to coming back for service and will recommend Litchfield Ford to our friends. You have a country down to earth feel don't lose it. Were very happy with the truck 300+ miles since Friday. Thank you and feel free to reach out to us with any questions.Kristin & Marcie Twomey.

Luis Nesprido

Jul 10, 2015

Litchfield Ford was responsive and knowledgeable in all aspects of the transaction. I would recommend Litchfield Ford to family and friends.

Joseph Muscolino

Jul 9, 2015

Everyone was very nice for my simple oil change. 00000000000000000000

Teresa Diver

Jul 8, 2015

Great People!! Great Service!! Quick Service!! Great Value!!

Caroline Smith

Jul 3, 2015

My service experience was great but I've been hit with like 17 surveys now. Also was easy and helpful place to buy the car in the first place.

Edward Merkle

Jul 3, 2015

Focus.. Bought car at Litchfield Ford and always have it serviced there.

Sandra Quinion

Jun 26, 2015

I enjoyed my experience looking for a car. I found the staff very helpful during the process. My questions were answered and I felt comfortable with my purchase. I love my Ford Escape.

Robert Gallo

Jun 25, 2015

Great service. I would highly recommend Litchfield Ford to anyone seeking a professional auto service provider.

Mark Moorman

Jun 23, 2015

I had new keys cut, and having the truck towed to your shop, just to have new keys work.Their has to be a better way!!!Some one at Ford should start thinking * how to address this issue.* Some truck owners just want * basics,, the more you add on just doesn't add value!Other wise,,, the staff at the counter were Great as usual.

Edward Conroy

Jun 20, 2015

Service was performed in a timely manner and on a day that was convenient for my schedule.

Charles Dubow

Jun 19, 2015

Despite having a full service schedule your team was able to still to accommodate me and service my Ford F-150 by the end of the day as I needed to make a last-minute long-distance trip. And they were very nice about it too!

Valued Customer Bantam Supply Co. Inc

Jun 19, 2015

What a wonderful dealership! They are like family, I wouldn't go anywhere else

Nola Beliveau

Jun 15, 2015

tHE SERVICE AS USUAL WAS DONE WELL AND THE STAFF WAS POLITE.

Vivienne Desimone

Jun 15, 2015

Service done quickly and efficiently - questions answered

Edwin Bates

Jun 9, 2015

Everything was fantastic, can't beat this dealership!!

Edward Schuler

Jun 8, 2015

The staff is always very helpful and the information given, including costs, is always accuratewhen I get the bill. This continues to be the case over the 7 years that I have had my Focus.Thank you.Ed Schuler

Robert Hoburg

Jun 7, 2015

We have always received great service. Staff very professional and friendly

Mark Laliberte

Jun 5, 2015

We have a Ford Edge (used) and I really like it. The service dept. So far have been very pleasant with us.

John Detterick

Jun 3, 2015

All the service personnel were most helpful and responsive. I wish my Ford dealer back home in New Mexico has this level of concern for the customer.

Marc Johnson

May 29, 2015

As always, very courteous and professional in everything they do.

Marshall Robinson

May 29, 2015

You know what car I have. Everything is great.fbgsgfdzfzvfxv

Valerie Robinson

May 29, 2015

Very friendly and quick to service my Ford Escape.

Jack Stringer

May 25, 2015

I purchased the truck with a issue and the dealship thought they had solved it but to find out it had not been resolved. So in returning my truck to them after a time the issue was resolved. The issue being a electronic problem which took awhile to run down but the dealership techs did fine and solve it.

Kelly Susi

May 24, 2015

As usual the staff is very professional and the service excellent.

Stephen Dilorenzo

May 24, 2015

Service was friendly and honored all requests for any work requested. Fully explained all work done.

Lynn Mchale

May 22, 2015

Having my Explorer serviced at Litchfield Ford is always a good experience. Friendly staff, pleasant environment, timely and professional work. Thanks!

Raymond Gulick

May 15, 2015

2015 ExplorerEveryone we dealt with was professional and very helpful. Loved the team work. Russ and Abby were very good and easy to deal with.

Donald Pelletier

May 14, 2015

Litchfield Ford is a pleasure to do business with!

Eric Frisch

May 5, 2015

I bought a pre owned 2013 Mustang. I was coming from out of state 3hrs away. The sales team went above and beyond my expectations on giving me every detail on the car. They were able to do most of the paperwork remotely. Making the 3hr trip worth the time. They also did an excellent job cleaning the car. I've been looking for a while most of the other dealers didn't even wash their cars. This is one of the nicest used cars and best experience I've had buying a car in a while.

Laurence Hannafin

May 5, 2015

The people at Litchfield Ford are always friendly and make us feel welcomed when we come in for service. In addition, your are always willing to drive us into Litchfield center so we can do ourerrands and then pick us up when our car is ready. Thanks so much.Sally and Larry Hannafin

Joseph Caruso

Apr 30, 2015

Customer service was attentive and accommodating. Technician completed service on a timely basis. I was pleased with helpfulness of each person.

Raymond Falkner

Apr 28, 2015

I am very pleased with the purchase of a 2015 F150 XLT. Service is excellent. There was no pressure from the sales personnel and the staff was very accommodating to my needs. I will recommend Litchfield Ford to my family and friends for both sales and service.

John Stabile

Apr 24, 2015

just the model i wanted, sales and management were great to deal with.service staff was great

Bruce Fleetwood

Apr 22, 2015

We have always been treated with the utmost of attention and have no issues with the service department. We are always greeted promptly and courteously. We will continue to have our vehicles serviced at Litchfield Ford.

Valued Customer Css Industries Llc

Apr 15, 2015

F 350 PurchasedGood job tracking down cab and chassis with reading utility body in timely fashion

William Faure

Apr 9, 2015

My 6 month routine service (The Works) on my 2010 F-250 Super Duty pickup truck went fine. As it always does at Litchfield Ford. Nothing at all to complain about. A special acknowledgement goes to LeeAnn Dziedzic for her first-rate help. The girl never ceases to amaze me. She is hands down THE best service department person I have ever dealt with period. Give that girl a raise.

Richard Caulfield

Apr 7, 2015

Service was timely & dealer accomadated my need for shuttle to/frommy home.

Marlene Woodman

Apr 5, 2015

The service department was more than accommodating to me! I appreciate them moving around to help with my schedule and coming from Sharon!

R. Alan Wells

Apr 2, 2015

Jeff Conboy did an excellent job getting us the truck we wanted. I highly recommend him. Thank you. Alan and Edith Wells

Richard Granger

Apr 2, 2015

Parts mgr was great! Estimate was right on and time estimate as well.This just doesn't happen alot to me. We will buy more here and continue to use all their services.

Robert Gallo

Mar 31, 2015

Always prompt, courteous, and fairly priced service...year after year.

Geraldine Barry

Mar 30, 2015

Very friendly, personable, and welcoming place to deal with.. Staff was all knowledgable and easy to work with... THANK YOU.. A PLUS from me..

Russell Haas

Mar 28, 2015

2012 Ford Focus. Service was excellent and staff was very helpful.

C. Haitsch

Mar 24, 2015

My purchase experience went very well. From walking into the dealership, taking that first test drive, to the finance process, and that wonderful feeling of driving away in my new car, I have no complaints!Note: Quality of Repairs marked as N/A since I have not been in for service yet.

Kelly Susi

Mar 12, 2015

As usual everything went great! Very consistent!!!!

Dave and Robin

Feb 27, 2015

This was our first experience working with the dealership. Very easy to work with. We feel we understand completely what we purchased and we love the vehicle.

Valued Customer Parker Medical Inc

Feb 19, 2015

Ford E350 van. Very smooth purchase. Staff was helpful and very friendly.

Bruce Fleetwood

Feb 11, 2015

Always get great service and prompt attention. No complaints as far as Customer Svc. Would recommend this dealership to friends and family.

Bob Camillone

Feb 10, 2015

Everything was excellent I will be back again especially the front crew

Charles Yohe

Feb 10, 2015

Brought my 2010 F150 to Litchfield Ford for an oil change and to have the tire pressure monitoring system checked/reset. Service was done expeditiously while I waited and at no charge as a result of this being the 5th oil change. Very satisfied with the service. I was particularly impressed with the fact that service was scheduled for a Monday and I had to cancel due to a snowstorm. Service was rescheduled for the following day and carried out efficiently.

Edwin Bates

Feb 10, 2015

2014 escape, service was great & the staff was excellent

Mark d

Feb 9, 2015

True honesty is hard to find theses days. But Jeff at litchfield ford is the definition. No pressure no sales techniques and a cool retro showroom. I will defiantly make them my first stop next time

Ron Boulanger

Feb 9, 2015

Buying my truck from Litchfield Ford was a great experience. Everyone was friendly and helpful.I purchased a certified pre-owned 2012 F150 and was treated as if I was purchasing a brand new truck, I was impressed.I was equally impressed with Litchfield Ford's service department. The service department, from the service advisors to the auto technicians, is A1 top notch.

Susan Vaill

Feb 9, 2015

Have used Litchfield Ford for over 10 years. Do a great job.

Valued Customer

Feb 9, 2015

No problems.Work completed on time.Service advisers are very good at explaining the problem and corrections needed.

Rllc

Oct 1, 2014

Drove 3 hours for a great deal on a Saturday, spent 4 hours of nonsense given stale food leftover from lunch in the breakroom, not telling me that my credit was not sufficient to their standards to approve loan for the vehicle I had picked out. The salesman was great until the deal fell through then he was on to the next sale next customer instead of helping me find something else I could afford. Sales manager should have known better himself to work with the customer rather than just yell NEXT like its a deli. Anyhow was approved for $50k tier 1 business loan through Toyota and took delivery the following Thursday. USE CAUTION WITH THESE GUYS

blnpilot

Sep 29, 2014

I had an intermittent issue with my 09 F450 derating or losing power on a hill. I brought it in and they said they could not find anything wrong with it but still charged me a diagnosis fee of around $78.00 for doing nothing. Idiots. I'll never go back.

mamslm1974

May 23, 2014

I was the owner of a 2008 Mustang Shelby GT500. Back in September I took the car in to have the clutch replaced soon after the repair the car was stored for the winter. So the nice weather came and I had taken the car out in early April and something was making a horrible noise coming from the clutch area so I took the car back to the dealer and took the service manager out for a spin to show him what was going on. This happened in .1 of a mile from the dealer not exceeding 35 miles and hr. So we go back into the dealer and I get an appointment of 4/21 so they can get the car on the lift to see what was going on. Then the morning of they decide to take my car out for a test run on cold roads. At this time of the day and a car with 550hp it got away from the driver and they hit a concrete barrier over a bridge totaling my car. After doing a little investigating and gathering information the operator was given by a State trooper a written warning and was the cause of the accident he claims he was going 50 miles and hr shifting into 3rd gear (more like 65-70) also driving the car over 2miles (seems more like a joy ride). At this time I was paid out by the insurance company of the Ford dealer but how is it possible they destroyed my property and nothing happens to them Car is not replaceable 1 of 20 made with these options in 2008.... Thanks taken a future collectable from me and my family....

Merelyme

Jan 16, 2014

748.00 to replace an alternator that didn't need replacing to begin with. Litchfield Ford: Still losers. Sends me a check for $300.00 and $500.00 in coupons towards a new car? Called up Owner Chris Hill asking why he didn't fully reimburse me and he says he refunded only the part cost as an offer of "goodwill" and the coupons toward a new car from them. Really? And my car after 8 days at your shop, unnecessary work performed, a bill for $1070.00 plus, an ADDITIONAL day at the shop and another bill of $170.00 to clean the control housing which STILL did not fix it and you think this is ok and that I'd actually be stupid enough to buy a car from your crappy place???? WOW. No. Time for court.

vmarques

Aug 8, 2013

My first interaction with the dealership was very good and I would have recommended them to anyone I know at the time. However, because of a lousy $15 - $20 touch up paint that was promised at the time of the purchase but never delivered I cannot. I was told to expect the paint in the mail shortly after I purchased the truck but it never arrived, so I called the salesman who said he would send out another. It, too, never came. When I spoke to the salesman in person he made the apparent pretense of ordering the paint. I say apparent pretense because I never received the paint.I appreciate that he offered to provide the paint without my asking, but if you promise something; not once but three times, you should keep your word. For a trivial amount they made me a dissatisfied customer.

kbatorski

Jul 31, 2011

Customer service is friendly and accommodating. The service staff always completes the work in a timely manner at competitive pricing. We always buy our trucks from Litchfield Ford.

kbatorski

Mar 19, 2011

I have been buying and servicing vehicles at Litchfield Ford for over a decade and have always been satisfied with their customer service and attention to detail. Litchfield Ford has taken the time to locate previously owned vehicles based on my specifications. I defintely recommend this dealership.

rayzor52

Apr 10, 2010

Bought vehicle and after signing paperwork they tell me,"Oh since the vehicle is over seven years old we dont have to offer a warranty." On the way home (less than an hour away) the check engine light comes on. Call them and I get a "check the gas cap." Nope, bad mass airflow sensor, at $130.00 dollar fix out of my pocket. I send it to get inspected and it has an exhaust leak. NOW the truck leaks oil from the transmission! I havent even had it a month or even made a payment on it yet. Called and emailed and no response. No lemon law warranty in CT to protect the consumer and dealer wont respond. Nice..