Used Cars for Sale at Lithia Chrysler Dodge Jeep RAM of Spokane in Spokane, WA

rod hayes

Sep 13, 2021

My daughter purchased a 2021 Jeep Grand Cherokee in early August. A pulse brake light was added to the contract for $299. I told the salesman Everett that we didn't want it. He said " it's required on all new vehicles, and it's already installed". After already being there for 4 hours we were ready to go, so it was left on the contract. After leaving the dealership we realized it wasn't installed. I called the salesman to let him know it wasn't installed, and we wanted a refund to cover her out of pocket cost from their deceptive mistake. The salesman needed to talk to a supervisor and get back to me. After weeks of unreturned phone calls the check was finally in the mail. When the check came for less than what she was charged for the pulse brake light I called again to find out what happened. I spoke to a sales manager today about refunding the amount they had charged her. I was told they would contract my daughter that they couldn't legally discuss the correct amount owed to her. She works the same hours that they do, so I am just trying to help her out. You cannot charge for a part that was never installed from a mistake on your end , and then give a partial refund. I asked if they wanted to refund the correct amount owed, or if I should leave them a negative reviews. Well here I am leaving a review.

Maddy Stauffacher

Sep 18, 2021

Aside from the overwhelming selection of awesome vehicles, well everything else was awesome too. Truly great customer service, especially by the gentlemen who helped me through the process, Hunter! Give that kid a raise. Friendly environment & wasn't made to feel silly when asking all my silly questions. 10/10 recommend

Amanda Scheller

Jun 17, 2021

This was one of the more pleasant car buying experiences I've had. I called that morning to see if the truck I was interested in was still available. Greg went out to the lot to confirm it was still there so I wouldn't waste my time driving an hour if it was gone. When we arrived we were greeted warmly, by Greg himself. He walked us out to the vehicle, got copies of our IDs, and sent us on a test ride. The finance department worked with us to get the best possible deal and even though it took the better part of the morning, I left happy and with a beautiful new-to-me truck. I would absolutely recommend getting a vehicle from Greg Tiemann here.

Amos Mclain

Sep 9, 2021

Don't go here for service. Traveling from out of state my Ram had an issue with traction control system. So I took it in and since it had to go to the shop told them about 2 other issues. First I made an appointment over the phone and when we showed up the next day they had no idea about it. Second they say they can give you a ride back but then say it's too far. So after all that, they look at you vehicle and then say a week to get parts and a few days to fix it, well I need to be back home in a week. They don't even have the tire pressure sensors I needed fixed in stock. They don't care about you as a customer for sure, but at least I got charged $350 for my troubles and I have a lifetime warranty on my Ram that doesn't count !

Riikka Johnson

Jun 6, 2021

Everyone we met was very kind, professional and made us feel welcome. Our sales guy, Greg Tiemann, best associate hands down over all the others that we have met &/or dealt with at other dealerships!!! He is definitely someone who isn't there just for the paycheck. Jon Stewart in finance didn't rush us and answered our questions. Let's not forget the deal maker, thank you for wearing down your fingernails to the bone for us.