Used Cars for Sale at Lithia Hyundai of Reno in Reno, NV

Charles Curtis

Nov 5, 2016

This service shop was also great with handling the arrival of my disabled car, and estimate to repair.Finding out the timing belt was gone, they gave us plenty of time to figure out what to do... repair or purchase. We decided to purchase a new vehicle, and it was one of the easiest processes we have ever gone through. The hardest part was finding someone to junk the car, which we finally did! Maybe the dealer might have a backup plan for buyers like ourselves.And despite paying the $125 estimate, we are still very pleased with this dealer!

greenathefrog

Nov 4, 2016

I had a 2013 Sonata before getting the Tucson. I really loved the new car but was very disappointed when it needed a part before I even drove it away.

tjwarrenco

Nov 4, 2016

After I was towed in theyour had a loaner ready that they reloaded for me. They were fabulous. Dylan made it all happen but his staff was always there.

LOU

Nov 3, 2016

GREAT PLACE TO SERVICE YOUR VEHICLE. THE GUYS AND GIRLS IN SERVICE ARE ALWAYS GOOD TO WORK WITH.

ochoaconsuelo21

Nov 1, 2016

As a first time buyer I expected to receive higher prices and interest rate. They work well with first time buyers. Great service and prices. Would definitely work with Hyundai of Reno again.

keiter_2010

Oct 30, 2016

Enjoyed my experience with the purchasing of a vehicle from Lithia HYUNDAI. After a year, I will have a better understanding of whether or not this vehicle was a good purchase.

julieshane7371

Oct 29, 2016

I purchased a car from Bryan and Ronnie last year, the professional way they handle the purchase is amazing. I went back and bought a second car.. I will purchase all my vehicles from them. Thank you both for all you do.

Dave Dinkdorf

Oct 26, 2016

Good job detailing my car. Removed the stubborn tree sap for the car.

Rich B.

Oct 26, 2016

I brought my wife's Sonata in for a pre-paid oil change service at my appointment time of 10:45. There was at least six cars in line for some type of service. I thought I would be there for hours, however they completed the service under forty five minutes. I could hardly believe the speed.Great job.

dpeterson0711

Oct 13, 2016

This is my first car and a wonderful first time exprience!! Made the choice to purchase new bad am enjoying my car each time I drive it.

Sam

Oct 12, 2016

Lithia was very friendly and helpful. The repairs I needed were done quickly and I got an oil change service done at the same time.

Jacquelyn S.

Oct 12, 2016

Lithia Hyundai of Reno was an example of a wonderful car buying experience. No pressure sales and respectful negotiations on pricing. Shout out to Richard for being so GREAT!!!

knagaman22

Oct 6, 2016

Casey was very professional and helpful. He was available by phone after I left the dealership from my test drive and had questions about the car. He helped me on his own time outside of work until all my questions were answered. Once I decided to get the car, he was great throughout the process and made me feel comfortable about my big buy! He was knowledgeable on the products and assisted me with setting everything up in my car. Overall great experience working with Casey! Thank you!

Mile

Oct 6, 2016

Oil change and tire rotation in less than 30 minutes. Lance was very friendly. The waiting room is very nice. Can not suggest any improvements

Patrick Tiernan

Oct 6, 2016

Well we was in the market for second car.. I went on credit karma to check something things out with my credit.. I seen you can fill out a application and they sent it over to Lithia Hyundai of Reno.. When in a few mins there was a Voice mail on the home fun and email.from Rod Allen.. I did everything through email.. All this happens on 9/29/16// Well on 9/30/16 at 3pm i went down and met Rod Allen and we went over numbers and they said they was able to help us.. He showed me a 2012 Chrysler 200.. It looked real dirty and it still need to be inspected.. I guess they just got it in from some where... So that day we signed papers and the car was not going to be ready until Saturday. Well the car need some TLC so now it was not going to be ready until Tuesday which was fine with us.. On Tuesday got a call in the morning at picked it up at 3pm.. I was shocked I had a bad experience at one of there other Lithia dealership.. Well i think a lot different of Lithia know... If you are in the market for a car.. CAll Rod Allen and tell him I sent you.. The service there in the sales part was wonderful we will see when i come back for a oil change in Jan 2017 and then i will rate there service department... BIG THANKS to Lithia Hyundai of Reno and to Rod Allen for the best Customer service i ever got at Lithia

jimmarquard

Oct 2, 2016

Richard made my car buying experience seamless and enjoyable. There was no pressure for sales, rather a professional consult of MY wants and needs. Thanks again Richard!!

Sharon

Sep 29, 2016

Was very pleased that I was in and out for my oil change. Also had an issue with Low tire light. I was given an explanation on how this light works, tires were inflated to recommended psi and the light went off. Thank you.

jcook4

Sep 29, 2016

Bill was very patient and let us drive 4 different cars. It was a very easy process and we were pleased with car we choose. The new car night class was also nice and let us get some questions answered that we forgot to ask.

pomeroyt

Sep 29, 2016

This is the second car we bought from Reno Lithia Hyundai, both were great experiences, we have referred several people as well. With some problems a few months back, the dealership did everything to correct the situation, they were genuinely concerned we were upset. I can't see ever buying a car from another dealership. Thank you for all you did for us.

Joy

Sep 28, 2016

Very smooth buying process, second vehicle we've purchased from same sales person at this dealership

Aquarius

Sep 28, 2016

Salespeople were very friendly, informed, and professional. They answer all of your questions and follow up with you to see if everything is going fine.

ericjford55

Sep 25, 2016

Best buying experience I have ever had. I would definitely recommend that my friends and family, consider checking out Lithia Hyundai of Reno, before buying elsewhere.

wishliist1

Sep 25, 2016

the staff where very good I shopped for 2 and half yes before I came closer to buying my new car. I had a Volvo be for this

doug5686

Sep 22, 2016

The buying experience was a all around good one from the sells people to the finance department. I would recommend the dealership. From not being overrun by salesmen to finish.

morganmtracy

Sep 22, 2016

This was my first time purchasing a car, Cody Panzer was wonderful! He did everything he could to help me find something I could afford. Thank you so much!

lovesharks2006

Sep 21, 2016

we always receive really great service every time we come in to get our car its check up. thank you for taking such good care of us

Serenity M Dallimore

Sep 20, 2016

Would definitely talk to Cody Panzer when interested buying new car. He was great. Did everything I wanted in a new car. Thank you again I'm very satisfied.

Jill Cook

Sep 16, 2016

Great experience and the car salesman were very nice and not pushy. They allowed us to drive 5 different cars. I am very happy with my Santa Fe SUV.

Oldgmc

Sep 16, 2016

Casey was very polite and helpful.he was very aware of the vehicle and explained things to me all during the purchase. Highly recommend him,

caseydjones23

Sep 14, 2016

Lithia Hyundai was professional and courteous during our recent purchase. Casey White did a good job finding us a vehicle that met our needs. There was an issue with our car and a backup camera. Casey and Lithia did an excellent job correcting the situation. My wife and I were happy with the service from Lithia.

nellyjkamt

Sep 13, 2016

My sales rep was very nice and professional. Very patient and showed us everything we asked for. I would definitely recommend to family and friends.

Doug Marshall

Sep 11, 2016

It was a good buying Esperance. From walking in not being overwhelmed by salesmen. All the way through the buying process.

menmoni

Sep 11, 2016

Everyone was very professional and courteous. I told them the type of car I wanted and they didn't try to sell me upgrades I didn't want. Great car buying experience and will recommend this dealership to others.

tourinlisa

Sep 10, 2016

My husband and I felt comfortable and relaxed through the process. I wasn't going to purchase the car. In fact we had plans to go to 2 other dealerships, but after talking to finance person, which was an easy conversation, no high sales pressure, we both felt we were making a great decision to purchase the Sonata Sport. We loved the car, but the experience guided us to purchase. Thank you.

Silvia

Sep 8, 2016

It has been my experience that the courtesy of your staff is exceptional. Your service is always prompt and efficient.

cancunlou

Sep 8, 2016

see last response it would be nothing but 100% satisfaction with our salesperson and dealership. Yes I am looking forward to many years of trouble free driving and if a minor problem comes up I am the service dept will keep me happy and I know that our great salesperson Elpidio will look after us.. yes I am looking towards

j_reid

Sep 8, 2016

Lithia Hyundai has been Great to me for 15 Years! And with my new vehicle! I plan on 15 more years!! Very Pleased customer! Thank You !

kathryn.t.davis.27

Sep 8, 2016

The team did what they needed and more to make sure that I was satisfied and happy with my purchase. Made sure I understood everything about the contract, the warranty and the care service.

jcramsour

Sep 5, 2016

We are happy with our new car. Any inquiries, or concerns we had have been addressed in a timely manner. We will recommend HYUNDAI OF RENO HYUNDAI OF RENO to friends that are planning to purchase a car.

Barbielee

Sep 3, 2016

I normally go to Lithia Subaru due to a family connection there, but, I have had service done at Lithia Hyundai several times. The staff is always very accommodating, friendly and understanding. This dealership is top of the line.

koakaibc

Sep 2, 2016

Outstanding from the phone call to set up our original appointment to the purchase of the vehicle. We have recommended Chris and Lithia to our friends. We lookl forward to a long relationship with Lithia.

Greg Klitzke

Sep 1, 2016

Took a little while for our car to be transported to Reno from another facility.Once the car was here, it went through the shop for inspection detail and all.Because of my work schedule our salesman brought our car to us.Dustin was on top of the entire process along with Chris our sales man.This is the second car we have bought from here in 6 months.No plans of going anywhere else in the future to buy a car.Our next purchase will be from here too

Na

Sep 1, 2016

Worked harder than any other dealership was willing to in order to get me the car and loan I wanted.

kmj102

Aug 26, 2016

Overall the dealership was clean and had a little play area for kids. Was not offered water or anything, I have been other dealerships where they at least offer water while waiting for 5 hours.

bacchi632

Aug 25, 2016

The sales person was very good when it came to selling the vehicle. But when a few minor issues were pointed out, a service appointment was to be made, but was not done by the salesmen.

deanroberts274

Aug 25, 2016

I felt so much better in your dealership than other dealer ship right when I walked in to yours. We made appointment and they where there to great me as I walked in the door. Thy made me feel at ease and I came to the right place,I felt good through out the process and my sales guy was spotted on with answers to my questions. I feel like I made a lot of new friends. And as for the vehicle , it too is spot on . My family is so happy that I picked the santafe. Thankyou for all the help and support and service. Sincerely, Dean Roberts.

gabitsch

Aug 25, 2016

It was a pleasure to purchase my new car from Lithia Hyundia. Great people to work with and well taken care of. This was my 5th purchase from Lithia and will be back again in the future.

kathleensachs

Aug 25, 2016

Chris was ready to serve me. He made it a very memorable experience and worked hard for me. I couldn't ask for anything better. This is my fourth Hyundai and best buy so far. I will go back to Chris for my fifth car.

sjstarbucks

Aug 25, 2016

Over all experience was great they went above and beyond little long yes but worth it in the end great group of people will buy from you again

svmolls

Aug 25, 2016

I wasn't really intending on buying a car THAT day, but I was considering one in the near future. I wasn't even sure what kind of car that I really wanted. I've had a Hyundai in the past and it was a very good car. So we stopped at the dealership. Rod Allen gave us just enough time to look around before he came out. I really hate being attacked the moment I leave my car. He showed us the differences between the different Santa Fes on the lot. He was also willing to discuss the price differences. He took us on a satisfactory test drive. I wanted to make sure it had enough power to climb the grade home everyday without slowing people behind me down. When we settled on the one that I liked, he led us through the financing and understood when I told him that I had worked very hard get my credit score and wasn't willing to take on high payments that could be an issue at a later date. After all, I didn't NEED another car. Mine was only 4 years old. I just thought it would be nice to have an suv. Long story short, he worked hard to get me as close to my comfort zone as he could. It was very close indeed! I would definitely go back to Rod or advise anyone I know to talk to him if they are thinking of purchasing a new car.

t.lorca

Aug 25, 2016

I am so pleased with my experience at Lithia Hyundai Reno! From the customer service to the deal/price I received on my NEW 2016 Hyundai Sonata, has been absolutely wonderful. Very rare to find at a dealership!

waltersaunders972

Aug 25, 2016

I have worked with several dealerships in the past sometimes taking several days to get an answer on financing. Lithia did away with this experience by working with me. I thought it would take another several days and yet I was in and out in my new car in several hours. More importantly, I agreed to a very nice interest rate financing only to get a call several days later that they found a much lower rate for me with gap insurance. WOW!!! You already had my money, signed, sealed, and delivered and yet they continued to fight for me by finding me a better deal. I simply have no more words to say other than I am extremely impressed with this dealership and will continue to go back to them in the future.

empaula

Aug 23, 2016

I am very satisfied with my brand new Elantra. My dealer was very useful and he makes the difference when I choose to buy the car. Thanks Bill!!!

Eric Mesi

Aug 19, 2016

Dont EVER go to this dealership.My mother, a 75 year old senior citizen, had Lithia Hyundai of Reno replace her front axles in her 2005 Hyundai Santa Fe 4 Wheel Drive . Currently Hyundai only manufactures All Wheel Drive or Front Wheel Drive SUVs. So Lithia Hyundai of Reno is confused that this car is a 4 Wheel Drive. This dealer ordered the front axles from NAPA Auto Parts. NAPA only sells All Wheel Drive or Front Wheel Drive axles for this SUV, they do not carry 4 Wheel Drive axles for a 2005 Hyundai Santa Fe 4x4. Why would a dealership use aftermarket parts??? When they installed the wrong axles, they fit, but a bit short. The car appeared to be drivable, we were guaranteed that only original OEM Parts would be used. My mother went on one trip to California and the axles being shorter (Incorrect axles) pulled themselves out of the transfer 4 Wheel Drive case. This caused all of the fluid to leak out of the transfer case, which then blew up the $6,800 case. which my mother ordered a slightly used Transfer Case to replace it. My mother had to pay Capital Hyundai in San Jose California to swap the transfer case, In addition; pay an additional amount to replace both axles and do the right job this time at Automotion repair shop, which they wrote a huge report on this issue. My mother is out a total of $3,500, the service manager Bill and Store Manager Dylan refused to refund the money back to my mother. Using wrong axles could have locked the car up and created a fatality. We thought we could trust a dealership to do the job right!! This link has proof of evidence lothiahyundairenonv.com

angelofdec1214

Aug 18, 2016

Your employees are great. Working with Lance Smith over the last few years really was great and reason for continuous dealings. Pete and Alec were wonderful .

evangelinevs

Aug 18, 2016

Richard Dvorak went above and beyond to get us in the car we wanted. Very professional! This is why we just purchased our 4th Hyundai from Lithia Hyundai!

fonem8

Aug 18, 2016

When we went to the dealership. We were greeted by Mr. Joe Collazo and I expressed a desire to purchase another Elantra, in the past. I've purchased a 1990 & currently own a 2002 Elantra. I've loved the cars and wanted another in a stick shift once more. However, I was told Hyundai didn't make them in a stick shift any more. Needless to say I was disappointed, but Mr. Collazo showed me many other cars I might be interested in. I couldn't seem to find anything I really liked in a smaller car. We went for about 3 test drives, but I wasn't finding anything I really liked. (Mr. Collazo was so pleasant & patient). So my husband said "You love our Sonata, why not get another one?" I loved the idea! So Mr. Collazo said "Why don't we take a walk and you can check out the Sonatas and maybe one will be to your liking." We spent about 20 minutes walking around--I wasn't finding one with all the features I wanted, when suddenly a black Sonata Limited caught my eye! I read all the items it came with & Mr. Collazo stated it had just arrived. He quickly got the key so we could check out the interior. I fell in LOVE with the car and told him I wanted it! My husband liked it too! Mr. Collazo told us we couldn't test drive it because it had plastic on the seats--it had just arrived and it had to be inventoried & detailed. That was on a Saturday. We asked if we could come back on Monday to check out car and he said we certainly could be he wouldn't be working that day, however, he introduced us to Mr. JJ Collazo who would take care of us. When we returned on Monday we were warmly greeted by Mr. JJ Collazo and asked if we would like coffee or water before we started paperwork. When we completed all the necessary paperwork, he took it to finance manager and said "Would you like to see your car?" Unbeknownst to my husband and I, he had the car brought out in front! He went into great deal about all the features and said after credit approval and signing paperwork he would sync our phones and give us more detailed information about the car and the various features. He then gave us a card and asked if we'd be interested in the 'NEW CAR OWNER ORIENTATION.' He explained it was something new LITHIA HYUNDAI offered to new car owners. There would be representatives from the dealership to answer any questions we had pertains to our new cars. WOW! Never heard that being done before. We placed our reservation for the following week. We met with Mr. David Lenmox, Finance Manager who went over all our paper work and was extremely courteous and answered patiently all questions we had. We had concerns buying our car out of state as we are California residents, but Mr. Lennox explained everything to us that we needed to do at DMV in CA. When we finished we met once again with Mr. JJ Collazo, who took us to the car and for the next hour gave us an overview of all the features and synced our phones. We didn't take car home that day as we had gone to Hot August Nights and had driven two up in two cars, our 2013 Sonata & our '69 Camero. We thought since we were coming back up for the orientation, we would get the car then. After we got home, we gave it some thought and my husband didn't want to drive up there together and drive two cars home again. I wrote to JJ Collazo, and asked if there was any possibility of delivering the car to us. He checked with his manager and was given the OK! On Saturday, car was delivered to us at our home by JJ Collazo! Talk about SERVICE!!! Needless to say, we are two EXTREMELY satisfied and happy customers! Thank you LITHIA HYUNDIA & JJ Collazo! It's a good thing it WAS delivered; the New Car Orientation was cancelled and rescheduled for next month. which we plan to attend.

johnhbettsiii

Aug 18, 2016

Since moving to the Reno area I have been bringing my Sonata for service since August 2014. Was not planning on by a new car. But like the deal.

petekalkbrenner

Aug 18, 2016

I came in and met Ronny to buy my wife a new car (Hyundai #3)-due to time restrctions I had to leave, upon my return a few days later Bryan picked up where we left off. He communicated with Ronny at home to get the deal done and respected my limited time for the transaction. Ronny even came in on his day off to thank me for my continued loyalty. There was some confusion on the oil service agreement which was fixed the next day and had refund check ready. I had a similar issue with Lithia Jeep on a purchase three weeks prior that was still unresolved. I took my refund check to Jeep to ask why they could not match the quality of service at Hyundai. This motivaded Jeep to get my Refund check but it took them 23 days total. I have to thank Lance and the staff also for 13 years of stress free service.

saunders50

Aug 18, 2016

Although my specific vehicle was not available on the lot or in Reno, my salesman searched the surrounding Hyundai dealers they trade with to find the vehicle I specified

simrrimedina

Aug 18, 2016

Had a great experience with buying my first new car. Chris went above and beyond which made the experience even better and smoother than I expected it to go.

warren blum

Aug 13, 2016

Ive lived in several states during my career and have bought many vehicles all over the country. Reno Hyundai treats a person like family. From the manager on down, if there is a problem its solved. WE own a Genesis and the a/c was not working properly. Jeremy the service technician and Lance the service advisor, worked with my vehicle on and off for nearly 3 weeks before the problem was isolated and corrected. I was given a loaner vehicle and Lance took care of our extended Hyundai warranty which covered everything. We have purchased 2 cars from this dealership in the 3 years we have lived in Reno. Brian Ogg our salesman , is extremely honest and up front. we have sent several people to this dealership and they have been happy with the dedicated service these folks provide. When its time to buy another car, we will be going to this dealership. My wife and I are absolutely thrilled to be Genses owners. Please recognize these fine people for their outstanding customer service and knowledge of your product.

hilloceana

Aug 11, 2016

Hyundai did an excellent job of selling me my first vehicle. The staff was friendly and informative and extremely helpful! I'm very happy with my purchase.

murray718

Aug 11, 2016

I love my Hyundai. I appreciated the team that helped me. In the past I disliked car shopping because of high pressure, fast talking, gold chain sales people. I was prepared to be upset and walk out. I was so pleased with the team that helped me. Highly recommend this dealership.

racin7

Aug 11, 2016

Our recent purchase of a new Hyundai Sonata Sport was the easiest and most enjoyable purchase we have ever made. Our options were laid out for us and we were not pressured into upgrading. We selected exactly what we were looking for. Thank you to our sales person Chris Osorio at Lithia Hyundai of Reno you are very professional and explained everything available to us.

gerry1010

Aug 5, 2016

So I'm getting ready to return my leased Elentra. Brought my original paper work with me; I am in another state. Had 6981.97 down. They over charged me on the car. After the new dealership did my numbers off of my paper work from lithos. My payments should have been $55.00 a month. What were my payments. 178.77. They were planning for me to return it to lithos in Reno. I moved and the new dealership were I'm returning it is shocked. AVOID THIS DEALERSHIP AT ALL COSTS

sharlenerobertson4

Aug 4, 2016

This is the worst experience I have ever had in purchasing a car. I am still waiting for things I was promised I would get, my car was not clean when I received it and I had to have hard water stains professionally removed from the windows because they actually delivered the car to me in that dirty of a condition.

ceaselkeith

Aug 2, 2016

That is all folks, Thank you. I am so very bad with names. I do remember their faces though when I have returned. I am still getting used to my new Tucson. Thank you

jontlatorre

Jul 31, 2016

When you walk in at Hyundai of Lithia.people their were so nice and very helpful.Im so please the deal of what I got. Thank you.

bunnyrabbit

Jul 30, 2016

great place great salesmen great staff great financial guy he is the greatest- i also think the service staff is great especially lance- this place is an oasis among those car dealerships

araceli_j2910

Jul 29, 2016

Felt like there wasn't much knowledge about my car. Salesman was unprofessional. I love my car, however I felt that compared to the other car I was looking at it was a higher price for not much difference. My car does not have GPS or cooling seats which is really the only reason I bought the car.

braysmama0910

Jul 29, 2016

Excellent customer service! It was definitely a great first time car buying experience! I will be going back to service my veichle, and if I ever do a trade in it will be here for sure!

linnfisher1

Jul 29, 2016

Good people to work with! Very friendly, and seemed to really find what we were looking for and no pressure- that is one reason we came back.

Newlife*16

Jul 29, 2016

This was by far the BEST car buying experience I have ever had. The people were very friendly and didn't pressure us to make a sale. They gave us the time to look around the lot, and when we were ready, they then provided assigned and answered all our questions.

gary.bria

Jul 28, 2016

Richard made the sales event very easy and friendly to accomplish. The offer made by Richard exceeded my expectations. The atmosphere was relaxed and over in just a few minutes.

happylittlecamper

Jul 24, 2016

Bryan went above and beyond to meet our needs. He even came in on his day off to take possession of the car since it had to be shipped from another dealership.

ANDYATODD

Jul 23, 2016

This is the second Hyundai we bought from Lithia Hyundai of Reno in the last year. We were very happy with how wonderful our salesman Pete was that we went to him both times. We loved our 2016 Elantra but it was just to small for us. We had done our homework and knew we wanted to upgrade to the 2017 Santa Fe SE. Pete was great about helping us find the vehicle we wanted.

clmillerreno

Jul 23, 2016

Getting to know Chris Joe and JJ was an experience in excellent customer service. I was asked my wants and needs in a new car and they delivered exactly what I expressed along with added laughs 'and bits of kindness. My only regret is that they can't come home with me. I do feel like I have a new Hyundai family. Great job! Thanks for the fun!

Nelson

Jul 18, 2016

Overall very happy with all staff, will recommend them, one thing I was no so happy with; I close deal around 8pm just before dealer close, surprise my down payment check was presented for payment almost the same day and course it rebound and had to pay the 35 bank fee

Psychdude

Jul 18, 2016

Helpful staff, no pressure. Got the car that we wanted in the color we wanted. Did not have to sell a kidney as a gown payment.

mike.cadez

Jul 16, 2016

This was a great and trouble free experience. We all made out well...dealership...employees...and a satisfied customer. I knew what I wanted and was professionally ushered into an even better opportunity and couldn't be happier

hawaiibob89

Jul 14, 2016

Awesome, awesome, awesome!!!!!...... I live 150 miles from the dealer and they were very understanding in the time it takes to travel there and go thru the process of buying a car There is a dealer closer but they didn't seem interested in selling me a car I contacted Reno Hyundai and they went above and beyond what I expected Will definetly recommend them others!!!!!

janeedleman

Jul 14, 2016

The salesman was nice but just plain obsequious. Sorry Rod. Some manager and he pushed us very hard to sign up for Blue Link... even though we were not interested. Rod kept pushing and pushing us to fill out this survey with the highest marks. And then he said it over and over again. He even called us to check and mentioned it one more time. For some reason we had to wair hours to meet with the F&I guy (David Wolpe) who was deriding (we had our own financing, knew what we wanted, etc.). In other words... as customers, we brought no joy to the salesperson or to F&I. The saving grace for this location is Scott Robert.

Paul

Jul 8, 2016

I am very thankful they were willing to help me get into a nice little vehicle.

cstappart

Jul 8, 2016

This was a wonderful experience, Chris Ororio was a delight, very knowledgeable and answered all of our questions, my wife Carrie wasn't able to join us until she had gotten off work, Chris had gathered all the information / prices necessary on her trade in and on our new purchase prior to her coming to the dealership so he made this experience GREAT! We have been telling everyone about our experience at Lithia Hyundai, we will definitely buy again!! Thank you

jturnbull331

Jul 8, 2016

I had a great experience purchasing my vehicle! Steve was very helpful and got me in the car best suited for me and my family!

laurenheller

Jul 8, 2016

Elipidio Montalvo of Reno Hyundai is an awesome sales associate who did an excellent job! Thanks Pete for the great experience in buying my first new car. We love our Santa Fe.

1animalsitter4u

Jul 7, 2016

As I walk in, they all greet me by name. They all smile all the time. It must be a great company to work for. Great job !

bsnedek

Jul 7, 2016

My family has purchased 5 Hyundai's from Lithia Of Reno. the service Department is supper. The new car sales staff is Supper. I've had one bad experience with the used car department and Dillon the Manager. Otherwise its been great dealing with LITHIA HYUNDAI OF RENO.

jackson.elaina

Jul 7, 2016

Love the new Hyundai Tucson! I also liked the professional, no pressure negotiation that took place. Thanks a million! The dealer went out of their way to get a vehicle from a nearby dealer, because the one I wanted they didn't have in stock. I really appreciate the extra effort.

joycekeiffer

Jul 7, 2016

I COULD'NT BE MORE HAPPY WITH MY NEW VEHICLE AND THE WONDERFUL SERVICE I RECEIVED, I FELT AT HOME AND LIKE FAMILY, I'VE NEVER HAD A BETTER EXPERIENCE BUYING A VEHICLE. THANK YOU!

Rick

Jul 7, 2016

I brought my car in on a busy day to get serviced and they gave me a appointment for later that day. I got the car done in quick time and was completely happy about it.good job thank you

Tara Morose

Jul 2, 2016

We worked with Casey and Richard. They both were friendly and did all the could to make our purchase a pleasent experience. We are very happy with the whole car buying experience!!

Angela Macias

Jun 30, 2016

Matt was awesome! He offered superior customer service...ty!

Ssparks

Jun 26, 2016

Went and looked at a GT sticker price is $20,000. Salesmen tells us with discounts and incentives it will be around $18,000 to $17,000. We go into wheel and deal and loan guy comes in and the price jumped to $23,000. xxx, he tells me that the $20,000 is after the rebates. No it wasn't, don't lie. I walked out don't need that kind of integerty.

p.j.kezer

Jun 25, 2016

So painless, so professional and we highly recommend this dealer to everyone. We are more than happy with everything about the process and the vehicle. David was amazing and we truly enjoyed the entire experience.

colorado4life567

Jun 22, 2016

Hello, Everything about this car buying experience was smooth and easy. I came in with what I wanted and walked out with a brand new car and got what I wanted. Bryan was great and is an asset to your company. Best Regards, Myles Fresquez

davidgeorgechef

Jun 19, 2016

Liked everything about my experience with the exception of paying 165.00 on my old car for a diagnostic that told me that I should probably get a new car. Which I did. The old car I had bought from you was only 6 months into the deal. The dealership and service I rate highly though, and in the years to come, I would always visit you for a car.

JESSETIFF

Jun 18, 2016

Salesman was very helpful and professional. Really enjoy the car. As for The service department, they were unsatisfactory, they did a poor job and bad behavior.

angelim07

Jun 16, 2016

My experience was very satisfactory and the price for my car considering that i am just starting my credit was pretty good. They made ways on lowering the price as well as helping me get an insurance policy.

ecfusa

Jun 16, 2016

I visited Lithia Hyundai to review the Santa Fe vehicles and after some discussion with Richard Dvorak about the deals Lithia could offer I decided to try Lithia before traveling to the Roseville Hyundai Super Store where I purchased in the past. Richard stepped up and made the deal at Lithia work for me. Thanks Richard.

exminoas

Jun 16, 2016

Loved our 2013 Santa Fe but fell in love even more with the newer model 2017. Didn't plan on trade in but glad we took a chance. We'll be repeat customers. Raffy did a wonderful job gathering info with Pete helping when needed as we asked a ton of questions. Thanks to both for their patience and understanding our needs.

Nnting85

Jun 16, 2016

Salesman Cody was calm, not pushy, and very helpful. Visited about 25 dealers between Reno and Roseville and this dealer and salesman Cody were great.

sarahlopez21

Jun 16, 2016

Low pressure great service wonderful dealer thank for helping me and for delivering my car to Battle Mountain. I have bought several use cars over the years this was so much easier and better.

whyme

Jun 14, 2016

When I purchased my car I also purchased the lifetime oil change option so I'm in their service area a minimum of three times a year. I always get great service and good communication with the employees.

vargas2486

Jun 10, 2016

Great experience , my salesperson was very good , he find the perfect car for me, because of his great costumer service I decided to buy on lithia Hyundai

dlsjds

Jun 9, 2016

Richard was absolutely awesome. Will go to him again when we need a new Hyundai. Cant say enough good things about Lithia Hyundai. Thanks for treating my Wife and I well.

giggles4ujm

Jun 9, 2016

not at this time. I am not a happy customer at this point. And I wish not to continue writing. I will not refer customers.

jkgoudy

Jun 9, 2016

I never look forward to dealing with car salesmen, Chris was very pleasant and not pushy I would return to this dealership if/when I am into purchasing another vehicle

caycehuckabay

Jun 6, 2016

Sales person great....I thought dealership office wasn't up to par..thought building and bath room was old looking. think you should update. All other dealerships offer more than water when purchasing a 40 thousand dollar car

Robert Smith

Jun 5, 2016

Great salesman great service.. Everything went very well.

mariebenincasa

Jun 5, 2016

Chris and the team are very friendly. I loved my old car and when I came in for my oil change I had no intention of buying a new car. I love my new car just as much.

biselli2617

Jun 2, 2016

This is the 2nd car we picked up from Hyundai and I got to tell you that are sale person Richard Dvorak is fun to work with and helped us all the way to the end of the sale. Thank you Richard ! Thank you Richard Dvorak for all your help. LITHIA HYUNDAI OF RENO

sean.alto

Jun 2, 2016

Good to work with, speed of lease seemed long with credit scores in hand. Not much communication about why my wife and I sat there for an exceedingly long time for being so little amount of customers inside the showroom, but somewhat expected. Some of the tertiary employees were somewhat unprofessional, however our direct sales representatives were awesome. The pros and cons balanced for our visit.

Judy Bagley

May 31, 2016

This is my second purchase from Lithia Hyundai of Reno and both experiences have been pleasant and the follow up service when used was excellent. I would recommend your establishment to anyone who is looking for a good dealership.

jackahen

May 26, 2016

Came into the dealership for a recall service for our 2011 Sonata, which we liked very much, and decided the 2017 Elantra would meet our future needs better. So we bought it.

kareng1024

May 26, 2016

Interesting, but satisfying experience. Everyone I dealt with regarding the sale was friendly, and cooperative. I also interacted with other employees, and most were very friendly. Also, Joe Collazo has great hugs.

kluscomb51

May 26, 2016

Everybody was very nice and friendly. I didn't feel pressured at all. I have been have my previous car serviced there and have had no problems, so I was open to considering a purchase.

rbrooks0

May 26, 2016

Good informed personnel, who took the time to give us a thorough test drive. We are enjoying our new vehicle, and so is our dog!

tifersmom

May 26, 2016

I've been doing business with Lithia Reno Hyundai for seven years. Their great customer service in both sales and service has kept me coming back. While waiting for my vehicles to be services, I've always felt comfortable hanging out in the waiting room. The addition of the phone charging system is an awesome touch.

Frankg84

May 17, 2016

No different then any other car dealership. I bought the car and no follow up was given. I would have liked a follow up and a scheduled maintence plan.

bbyington23

May 12, 2016

Bryan Ogg and Cody Panzer helped me find a car that was perfect for my needs. I needed some reliable and responsible with a baby on the way. They found me just that. They were incredibly nice guys and were sure I understood everything along the way.

low8

May 11, 2016

everything was good service and everyone was pleasant and friendly.I was happy with all assets of the transaction in buying a car within the dealership and also on the computer.Thank you Robert

Karen Smith

May 10, 2016

Smoothest deal ever- love the car. No hassle perfect car for my needs and all people involved in the sale were terrific. I would buy here again and tell friends to buy here also

harley guy

May 3, 2016

BEST SERVICE I HAVE EVER EXPERIENCED, THE WRITERS ARE SO FRIENDLY, THE GIRL THERE I THINK HER NAME IS CHANTEL IS VERY FRIENDLY AND KEEPS YOU NOTIFIED ABOUT THE PROGRESS OF YOUR YOUR VEHICLE.

mikey123

May 3, 2016

We have always taken our car for service at the Reno Hyundai. Lance has always treated us with respect and kindness. We drive 1 hour to deal with this Company.

lesa72

May 1, 2016

I loved my elantra I had for 3 years. It was perfect only that it was. Not blue and no sunroof. I drive my cars...it had 72k miles on it. So on a whim found out my credit score and was contacted by Richard. He was great in how he found a new car that was blue, sunroof and heated seats with more bees and whistles than I know what to do with. I got a very good price on my trade in considering the.miles and a lower interest rate on my brand new sonata. Lithia has always been great to me in the sales and service departments. I love my Hyundai!

aagrif46

Apr 29, 2016

My sales person, Richard Dvorak was very tuned in to my needs and made sure I got the features and color I wanted at a price point I could afford. The finance coordinator, Dave Lennox, assisted me in a friendly and efficient manner as well. I am an extremely happy buyer.?

jomailyncruz

Apr 29, 2016

Bryan was very helpful and nice. I would have liked to have gotten into a 7 seater car but I am satisfied with our purchase

karicronk

Apr 29, 2016

The only reason it was not excellent was due to finance manager. Other then that my experience was great. I love the car and for the most part, everyone who I worked with was most helpful and kind.

Susan Martin

Apr 24, 2016

Took my car in for a recall repair. The service was excellent, the people friendly and the car done on time. I have very impressed and satisfied.

Big Dave and little Kathleen

Apr 23, 2016

Pete helps in every way to make buying a car seamless . No hassle, no hard sales pitch, just like talking to a friend or family member to search for a car. A+ salesman !

adt93

Apr 22, 2016

I've dealt with local dealerships in northern California my whole life and they would just lie went here they got me out of a terrible finance experience and got me into a far greater loan then my last

hossdogg1

Apr 22, 2016

Overall it was a really great experience. Got a good price on the car, would recommend to anyone in the market. Hyundai makes a great car.

yzopp

Apr 22, 2016

The rear window had a film on the inside. A salesman tried to clean it, however, it made it worse as the rag he used had oil on it. He did try.

chrisfordedge

Apr 21, 2016

This is the first car my wife and I have bought. We found the SUV we wanted online, came in and Casey had it ready to go for a test drive. He was very helpful throughout the process, explaining every step along the way. Dylan helped us get the car right in our target budget range. David helped us keep our payments within our monthly allowance. Overall, we were just impressed with how helpful everyone was.

Dee

Apr 19, 2016

I always take my Santa Fe here, and I always get top notch service, and Lance is always the one who takes care of our car, he is always friendly, honest and knows just what needed for our car. He never tries to sell us something thats not needed. My Santa Fe is almost 10 years old, but still runs great, and looks great, thanks to our favorite service adviser.

Robert Brame

Apr 19, 2016

What an amazing person Cody is, I started off looking for a truck and had to be a Dodge Ram, so I applied and received a called from a sales person , Steve L, can't remember last name he found me a truck, so he said he would get back to me with details, he did a couple of times and then heard nothing from him. I had called the dealership many time but would never return calls, I decided well that's the end of that and had an appointment at Reno Dodge, well then I get a call from Cody, and that was it, Cidy was amazing from start to finish, very professional and absolutely no pressure from Cody, he worked so hard and went above and beyond for me and got me into the truck of my dreams, cody a big thank you for what you did, you are an amazing person. You now have a customer for life and I will be sending people down to see Cody I highly recommend that anyone reading this go to that dealership ask for Cody and he will do everything in his power to get you what you want.

JOY

Apr 17, 2016

Quick, Friendly and Amazing service; Have been looking for an eclipse for months. Lithia had what I wanted and I was driving home in my new car within two hours

Sandi

Apr 17, 2016

Cody panzer has gone above and beyond what my idea of a car salesman should do for a customer. I always experienced a car salesperson being totally finished with you once you bought the car , but Cody helped me with things that I didn't know how to handle on my own being a older lady with my new car. I love my Hyundai Veloster and I hope Cody is for the long run as he is wonderful. I would buy another car from him if the opportunity arises I'm so glad Lithia has him.

candilalonde

Apr 12, 2016

What a great group of gentlmen. Professionals who heard my concerns listened to my needs and help me find just the right car. Still would have liked that panoramic sunroof?

elisabeth_philip2000

Apr 12, 2016

It was a wonderful experience and very nice to work with Christopher. He is very professional and helpful. I would work with him again, however, I think, I will keep my car longer than he will be at your dealership

samanthalopez129

Apr 12, 2016

Casey was very friendly,Pete get a me a very good deal on brand new car. I can say I walked out as very satisfied customer ??

jasersinger

Apr 8, 2016

Me experience with the Reno Hyndai dealership has always been excellent. It his is my third car. The service is always prompt and excellent and the staff and sales people polite an helpful.

haileysmom81

Apr 7, 2016

I had a great experience when buying my new Elantra. The customer service was excellent! No pressure, I look forward to working with them again in the future!

nvarchers

Apr 7, 2016

Two years ago I went to a different dealership after looking at Hyuandi of Reno, I regretted that and 18 months later I was back buying from Lythia Hyundai of Reno.

R. Winters

Apr 5, 2016

Great service. Very friendly. Truly care for their customers.

bevesu1962

Apr 2, 2016

This is the second time I have given you a review. Please see all that I have given prior. I had a very satisfactory experience and the sales man, Bill Khan was exceptional. Thank you

susan_rodrigue

Apr 1, 2016

Great cars, best gas mileage ; I will continue to buy them , but not at the location in Reno, NV. Should have remembered after my last experience.

Sara M

Mar 31, 2016

I called Lithia Hyundai and got a hold of Joe. He was very personable and very understanding of my needs. I am trying to purchase a home, and was hoping to lower my overall residual payments and I thought trading in my vehicle was a good way to do that. When I arrived at Lithia, Joe set me up with Cody. He was also kind and knowledgeable. They took the time to find the best offer they could for me. They ended up being able to lower my monthly payments and my interest rate significantly and I walked away with a fantastic 2008 Pontiac G6. I am absolutely in love with my vehicle!!! I will continue to refer people to Lithia and I will go back myself for all my future car needs. Thanks Guys!!!

B0bcat11

Mar 31, 2016

I called Lithia Hyundai and got a hold of Joe. He was very personable and very understanding of my needs. I am trying to purchase a home, and was hoping to lower my overall residual payments and I thought trading in my vehicle was a good way to do that. When I arrived at Lithia, Joe set me up with Cody. He was also kind and knowledgeable. They took the time to find the best offer they could for me. They ended up being able to lower my monthly payments and my interest rate significantly and I walked away with a fantastic 2008 Pontiac G6. I am absolutely in love with my vehicle!!! I will continue to refer people to Lithia and I will go back myself for all my future car needs. Thanks Guys!!!

jyearman

Mar 31, 2016

All in all the experience was worthwhile, everything moved along smoothly, except maybe having to wait for the finance guy to be available. I would recommend Hyundai to friends looking for a new car. My wife and I enjoy ours.

Bowmonster

Mar 29, 2016

The team is great no pressure no games. It was a pleasant and comfortable car buying experience..Brian ogg!!!! and jack lorent!!! were great!!! Look we all do work to get payed, buying a car a house can be stressful this team made it a great and a relaxing car buying experience.I highly recommend coming here first you won't need to go anywhere else.Thank you guys:-):-)Your what makes businesses successfull here in reno no reason to go out of town..Other's could learn a thing or 2 about how to sale a car.I have learned one thing treat people right cause it will lead to more sales.Without out the customer there is no sale. Thanks again team Fred B.

cpegsplace

Mar 28, 2016

The entire purchase of my new car, from trade in to financing went smoothly. Salesman Chris Osorio fully explained the process and the features of my new car. A very pleasant experience.

danielle.pruden

Mar 28, 2016

Bryan Ogg was absolutely wonderful and made the experience better than I've ever had at any dealership. He made sure I was getting exactly what I wanted for me and my kids. I will def be returning my business to this dealership!

brisarellyb

Mar 21, 2016

Also Matt worked with me very nice and friendly, don't remember his last name but I believed he was in training. He also was the person to go on the test drive with me. I felt very comfortable explained features in the car.

J Yearman

Mar 19, 2016

Great Car, everyone at the dealership was great, everything went quick except waiting for the finance guy took awhile. I would go back again.

Dan Haynes

Mar 18, 2016

Very pleased with the service done on my Hyundai. The actual work done was more than the estimate.

bucklazy24

Mar 17, 2016

It was my first time buying a car and once i got all my must haves out. the dealer was right on top of showing my car from the top and the bottom of my price range. His overall knowledge of his lot and vehicles made my first time a breeze.

jdmoline7

Mar 17, 2016

The dealership was very friendly and professional. They helped me pick out a car that I liked and were able to finance it at a rate I thought was fair. I am very happy with my experience and my new car.

Leah Bradley

Mar 17, 2016

I was treated with respect and care from Nawazz "Bill" Khan. Mr Khan answered all my questions and I felt at ease working with him and Pete Montalvo. Pete was straight forward with what he could do with pricing, and had a great easy sense of humor, which made me comfortable. I happy with my purchase of a 2014 Hyundai Santa Fe sport, which had very low mileage, and looks brand new! Thank you guys!

angih_1966

Mar 11, 2016

Hyundai is the best, what more can you say!! Purchasing at Reno Lithia Hyundai was as painless as car buying can be.....Thank you Pete and Joe!

jovimana.lay.say

Mar 11, 2016

Thumbs up! Highly recommended. Hope you guys maintain your excellent customer service even after sales. Love my new hyundai accent, drives really well. Excellent car!

rpeterson0307

Mar 11, 2016

The staff is wonderful Including your finance guy David, I know they took good care of me. I know the financing was difficult they were patient and derermined.

Conrad

Feb 28, 2016

Great experience, the salesmen weren't too agressive.

Sheila Hooper

Feb 19, 2016

I had a good buying experience, I love my new car. The only thing is they didn't give me choices I was only able to pick from one car. I'm not complaining, cuz I love the new car,but that's my only concern.

TABITHAWELLS80

Feb 16, 2016

Loved being here and will always do business with Lithia Hyundai of Reno. Jesse was amazing and so fun to talk to. He made the experience perfect.

Alex Alei

Feb 15, 2016

Best experience in buying a car ever. Cody was great, kept me informed during the process. He made the experience painless. The deal I got was also great.

Karen

Feb 14, 2016

Outstanding service as always. The personnel, the facility and the service are always outstanding.

CRASHARMSTRONG

Feb 2, 2016

Overall the dealership has great employees they just need to provide a little more information to customers when they order cars. Meaning that a vehicles Identification Number (VIN) should be like a tracking number and they should know where that car is at all times.

JONES6335

Feb 2, 2016

Buying this vehicle was even easier than the first one. Knowing Pete Montalvo from the first purchase made this transaction very smooth. I advised him what I wanted, he went online and found the vehicle at another dealer, I paid for it and the vehicle was delivered the next day. What I really like about Pete is that he lets you know what is available and allows you to select what you want. No pressure or stress.

Larry

Jan 29, 2016

Matthew and Lance were very accommodating regarding my appointment request for my LOF service on my 2007 Santa Fe. They always appraise me of any upcoming maintenance issues without the pressure to have the repair done right away (unless needed). Matt and Lance are knowledgable, and have a patient, friendly demeanor. I like the service dept. at Reno Lithia Hyundai so much that I get my Jeep Liberty serviced there! Thanks for running a great dept., guys!

DIVEGIRL54

Jan 26, 2016

A nice and easy transaction. Jordan was very nice and very knowledgeable. He helped us to decide to go with the new Tucson instead of refinance. He was very patient with us. Ronnie the salesman, was great as well

BILLCAT1926

Jan 25, 2016

Cody has gone above and beyond with helping me in the purchase of my vehicle doing things i have never seen any other salesman or dealership do you have a great employee i will be recommending him to all my freinds and family

Very unhappy

Jan 24, 2016

We bought a 2002 Ford Expedition from them. It took all day to get the sales finalized. We had a problem the very first time we got it. The vehicle did not start we were leaving they had to jump start it so we had to bring it back the next day or so and it was very hard to get them to give us a new battery. That was the first thing that happened then the heater did not work and they wanted us to pay to get it fixed and I told them no so then it took forever for them to say ok we will fix it.so we left it there and it took them one and a half days to fix. Then it was blowing gas out of the vents into our face and they fixed it right away. Then the back door would not stay off of child safety off so they said they fixed but it did not work. So we took back to them and joe said come down I we will make it right so we went down and they tired to get us in a new car and they could not make it go through so we just asked them to just replace the battery and we could not get them to do that without a hassle. They wanted us to pay for a diagnostic and I refused to pay so I asked them for the receipt for the new battery so we could go and exchange it and that was to hard for them to do that. So we talk to bill the .manger of the dealership and he gave me a hassle so I got very mad and said things and he told me to leave or he was going to call the cops and he did call them and to top it off they could not find our keys. Joe gave chris to get us a new car and turned around and talked about my husband behind his saying I don't know how you got a new car from Kia with your credit. So it is wrong for them to talk about there customers behind there back

BRUCE7

Jan 14, 2016

I was really happy with the entire process of buying our new car. We bought a 2016 Elantra Limited and the car is beautiful. Richard did a great job!!! I wish I could remember the other gentleman's name that helped my wife showing her all the bells and whistles it came with. The warranty compared to other car makers is second to none. Very satisfied!!!

Jerry P.

Jan 13, 2016

I scheduled an appointment online... Quick and easy! My vehicle was in and out in less than an hour. I will definitely return for future services.

LAWRENCE_MARTINEZ69

Jan 13, 2016

JJ got me the car I wanted at the price I wanted. He is awesome and I had an excellent buying experience. Thanks so much JJ

ALAYNA_AGUILAR

Jan 12, 2016

My sales agent was Richard Dvorak. He went out of his way to see to my needs. He was thorough, friendly, experienced, and did not at any time make me feel like I was a burden when I was asking for the new model that was not in yet. He got me the car I was looking for from another state's dealership and got exactly what I asked for down to every detail. He had it delivered exactly as promised and informed me every step of the way. He set up my first service appt, he set up everything in the car I needed and asked about and did it thoroughly but not to the point I felt was too much time. He was wonderful and I have purchased MANY brand new cars in all makes. He has been the best by far and has earned my future business.Thank you Richard!

ESCUDEROAJ

Jan 12, 2016

This dealership is amazing. I got more than I expected and this place is more like a family than a business. I am glad my wife and I went. Thank you!

QUENTINOWENSSMITH

Jan 5, 2016

Dylan Clunie and Pete Montalvo were amazing! My wife and I thought we were going to purchase a 2016 Toyata Camry, we decided to stop by Lithia Hyundai to "just look". The "just looking" turned into purchasing a 2016 Sonata. My wife loved the car, with its many features, great warranty, and exceptional safety standards. Working directly with Dylan and Pete, made the purchasing process so easy, haggle free! I didn't feel like I purchased a car from a "car dealership", I felt I purchased a car from a friend who happens to be an expert on great cars, Hyundais'. Also, Ronnie Knight receives an honorable mention. When we were waiting on some paperwork to be completed, he shared with us his opinion on how great the Sonata is and answered a few questions. I rate our overall experience at Lithia Hyundai as positively exceptional, I owe that to Dylan and Pete.

Dutchdvd6!

Jan 4, 2016

I recently accompanied my son to this dealership to purchase a new vehicle. He wanted the car and we went through the usual steps which took about an hour. Then, for the next FIVE hours we stood, sat, and waited for the "business manager" to consummate the transaction. In no uncertain terms I told the business manager that, if it were my transaction, I would have walked at the end of hour three. I suggested some compensation should be made for such miserable service, take the crooked "document fee" off the sale. No consideration was given even though some was asked for. As a customer, your time is worth nothing to this dealership.DO NOT BUY A CAR FROM THIS PLACE. If you find yourself on this dealers car lot....run like xxxx!Now let me add that I understand this dealership may take "adverse action" regarding a negative rating by a customer. That is, if a negative post is made they may take legal action alleging it damaged their future sales. I invite Lithia to take such action, I would welcome a review of this transaction in an open public forum.

Bruce Ricketts

Jan 3, 2016

Everything about the experience was great. The financing took longer than anticipated but that was our fault for buying a car on New Years eve at 6:00pm. Rich & Bill did a great job with price and showing us the bells & whistles of the new car. The warranty on the new Elantra can't be beat. I would recommend these guys to all my friends.

Tony Ilardi

Jan 1, 2016

The dealership did an oil change and tire rotation. They ordered a new thermostat for the vehicle and will make another appointment when the new part arrives.Great service department!!!

J.PAYNE035

Dec 27, 2015

My experience with this dealership was satisfactory. Chris was very thorough in his explanation of the workings of the car. I'm very happy with my new car.

Kelsie

Dec 26, 2015

This place charged me double the cost of the vehicle. The sales person there would not take the vehicle on trade 6 months later and says the cars value depreciated over $5000 in 6 months. I asked them to justify over charging me to begin with and could not. I understand that is the nature of the business but it isn't enough they got a sale but had to put someone with perfect credit in the negative on car and will never sell the car in the positive even if I made double the payment. If you are looking for a honest business this is not the place for you.

j

Dec 23, 2015

missed scheduled service date device shop was able to fit me in with minimal delay

Don Mambourg

Dec 17, 2015

Lance is a very good representative for Hyundai he makes you feel very much at home and does a great job of servicing any of your request

LILNUCK

Dec 16, 2015

Rod Allen and Bryan Ogg were very pleasant to work with and I wasn't there for hours like other dealerships I've gone to in the past. :)

Amy_R

Dec 12, 2015

So....I had submitted online to get a vehicle and was connected with Lithia Hyundai of Reno. I had sent a couple people to them before because I heard they were awesome. Anyways, it was a hassle just getting through the loan process because of my pay stubs not matching my employer, but Cody was really patient and worked with me while I tried to get things taken care of. Cody was extremely helpful in coming to pick me up and drop me off while I was without a vehicle just so that we were actually able to sit down at the dealership and go over stuff. David was really helpful with getting me a warranty and explaining contract terms to where I was surprised I was able to leave with no questions. Dylan's done a super job with his sales group and is such a great man. He made it a point to check in and make sure everything went as expected and made sure I was happy with the outcome, which I was. Unlike a lot of the other dealerships I've been to in Reno, these guys actually care about their customers.

MARIHOWERTON

Dec 11, 2015

I felt very comfortable with my purchase. I didn't feel like the salesman were trying to make money off me, but really cared about what I needed.

SOUTHPAW0

Dec 11, 2015

Since my first contact by phone to the dealership, Chris was accommodating and professional. The Elantra I purchased was very well equipped and my daughter is ecstatic driving the car. This is the third Hyundai in the family and our experience with Reno Lythia Hyundai resulted in a friend buying a new Genesis.

Celeste Morelli

Dec 9, 2015

The Employees, Lance and Carlos were exceptionally kind and friendly to me. And they took care of business in a most professional way. I am satisfied with the services provided on my New 2015 Vehicle. Thank you. Celeste Morelli

KROSBYLRITTGERS

Dec 9, 2015

I returned to Lithia Hyundai because of my previous shopping experience 8 yrs ago. I like the Hyundai brand . I really enjoyed my no pressure sales treatment where the salesman i worked with did not try to sell the car and let the car sell itself. I went in looking at the new Tucson base model and drove away with a new Sonata Sport--much better equipped and at the same price level! I went back four times before committing to the sale and not once did Lithia call, email, or otherwise try to sell me a car. They let me come to them in my own time and I am confident I bought the right car for me.

Mark

Dec 8, 2015

the process was smooth, getting the financing took quite a while but is understandable.

JALOPYT

Dec 8, 2015

They treated my right 5 years ago when I bought a new car and they treated me right when I traded it in on my secondNo pressure and friendly atmosphere buying or looking you felt welcome

STACEYLCOOPER

Dec 8, 2015

Great professional service. Great people, honest interactions. They even brought us dinner since the weather kept us from leaving during the wait for financial paperwork.

Dave H

Dec 6, 2015

The staff was friendly, easy to deal with. We started out the day just wanting to take a test drive as well as check out the features of a 2016 Hyundai Santa Fe Sport Ultimate. Our salesman, Rod Allen, was very accommodating, not pushy. Our intentions were to check out other similar vehicles, Honda CR-V, Ford Escape, Kia Sorento etc. After researching various vehicles I was leaning toward the Santa Fe already and when Rob wanted to talk price I said OK. My wife and I talked briefly and decided that if the deal seemed good enough we would by. After a like talking price, Rod asked what price range I was looking for, I told him what it would take, he left for a few minutes and came back with a positive response. I was surprised by how easy it was! While the paperwork seemed to take a while, it went smoothly. We've only had the car for little over a week, but so far we really enjoy it. I would definitely shop at Lithia again and do recommend them highly. And Rod Allen really was nice to deal with and would no hesitate to work with him again.

Shannon Roberts

Dec 3, 2015

Always EXCELLENT service and the speed of getting the service is wonderful.

JJEHUNT

Nov 24, 2015

5/5 Stars on all aspects of Hyundai of Reno!Quality Hyundai vehicles combined with the salespeople at the Reno dealership are a powerful combination!Thank you Hyundai and Brian Ogg!John Reno, Nevada

SCURTIS2019

Nov 24, 2015

very friendly and great service, would definitely recommend the dealership to others. staff was very professional. Buying the tuscon was an overall a good experience.

CAROLYNCHANEZ

Nov 20, 2015

Loved working with Joe and Pete. They listened to everything I had to say. Didn't try and pressure me into buying. Made the process simple and easy!They even found me a phone charger when my phone was dying!

Happy Howell

Nov 15, 2015

We bought our first car here and because we received such great service from our sales and service department, we have just purchased our second car . We are getting the same good deal with our salesman DJ and love our new 2015 Sonota.

Chris

Nov 13, 2015

Fast on that day, most days I have to wait forever and don't get the nicest or most helpful employees but I lucked out this trip and had a good experience.

CUIWEIAI

Nov 13, 2015

Very impressive customer services!They actually drive the car to me for 5 hours!Everyone were friendly,promptly and will answer your questions to best of their knowledge.

AANDBMCDONALD

Nov 12, 2015

Dylan and another man we don't recall his name were really nice and didn't try to pressure you We will call Dylan again if purchasing another vehicle

SNOWBROSCOTT

Nov 11, 2015

Great experience working with Bryan and this dealership. We love our new vehicle and will definitely be looking at Lithia again for our future car buying needs.

J.G.

Nov 10, 2015

Thanks again, everyone! I appreciate the ride too!

ANOB0

Nov 10, 2015

Prompt, friendly service by the very adept Bryan Ogg. Less time spent in negotiations than when we purchased the 2012 Sante Fe in 2011. Generally, we got worked over less than in 2011 (!)although trading in our car was a tad tedious but surmise that's part of the scheme. The trade in car is always portrayed as a 1958 Ford Edsel. Also less time spent with the warranty man. In 2011 that session went on forever! David Volpe to the point, got us out of there. Do not know how any of you go through this day in and day out.

TIMRACICH

Nov 10, 2015

The sales people delivered exactly what I wanted. Quickly and professionally. The experience was a good one! I am really enjoying the car. It meets all my needs.

Karen Munoz

Nov 6, 2015

Hyundai is an excellent product, and I don't see recalls or other defects. I appreciate the service I receive when servicing my car. Thank you.

BRONXBRAT

Nov 6, 2015

I love to go to Hyundai for service on my car. You are greeted with a smile and you are always told upfront what the cost is for repairs and the amount of time it will take for service. When I am there I always go and check out the new cars. I love the experience

Cathy W

Nov 1, 2015

This dealership was great. They took me back to my work and came to pick me up when my car was ready. The shuttle service was a bonus to have.

Robert

Oct 28, 2015

I started having my car serviced here for convenience back in April. Being a Lexus owner you get spoiled when you get your vehicle serviced. I must say, I wasn't expecting as high a level of customer service from a Hyundai dealership as I've been accustomed to at a Lexus dealership. I dropped the car off filthy and in need of an oil change. The service writer (Matt) was pleasant to work with. He processed my paperwork in a courteous and timely manner and had me out of there in no time. When I called for an update he was busy with a client but returned my message shortly after leaving it. My vehicle was returned to me cleaned, with my oil changed, and at a figure that was slightly less than what was quoted when I dropped it off... The overall experience was a pleasurable one. Matt and his crew did a fantastic job.

Steve

Oct 25, 2015

AWESOME prompt. Did what they said they were going to fix. Our was a recall.

Mike Strem

Oct 24, 2015

Carlo Moscoso really is impressive. He hears the problem and does his very best to make sure it's solved. Overall, I have never had such a consistently positive experience at a dealership in my life. I love recommending Lithia Hyundai.

RAMONA.BALY

Oct 22, 2015

I purchased my first Hyundai from Lithia of Reno in 2008, and so happy to have purchased my second one there too! Great staff, very easy to work with, no high pressure at all.

AZFENCING13

Oct 16, 2015

Great place to purchase a new car. Staff was very friendly and very helpful. Would recommend this place to anyone looking to purchase a new or used car.

AARONBYFIELD

Oct 13, 2015

It took a long time and I didn't know they added 3000 to the price as a dealer adjustment that they didn't explain well but I was still able to get most of that taken off. Still sly dealings imo.

JCAMERON6879

Oct 13, 2015

Everything you could ask for. Great service. Easy to work with. Made it hassle free while we went to lunch and came back to go right into finance.

NVBAGLADY

Oct 9, 2015

From the day my car arrived in service with Carlo, to the day I drove my new Sonata off the lot, it was an amazing experience! Thank you Carlo, Pete, Bill and Joe for all you did to make my day. I will definitely use Lithia Hyundai again, when the time comes, and will refer them time and time again. Friendly, knowledgable, understanding are just a few words to describe these gentlemen. Complete professionals! Thanks guys! A shout out to Andy, "Thanks for getting my window tinting scheduled for me!"

ONESEWINGGIRL

Oct 6, 2015

Went there to look and left with a brand new dream car. Everything we wanted in a car and the color was what I would have chosen

RSAHLBERG

Oct 2, 2015

Dylan let the car sell itself, was there for any questions and treated us both professionally. Once we agreed on the car, he explained the paperwork and by the time we saw Dave in Finance we knew what to expect. There were no surprises.

george

Oct 1, 2015

As always the service department makes everything as easy as possible for me and is courteous and professional and always with a smile . Matt at the Reno location is very people pleasing guy with a great personality and is as knowledgeable as he is friendly.

Sandy

Oct 1, 2015

This dealership had just what we were looking for. We came home with our new Elantra. Easy to handle, rides nice and gives great gas mileage. Have had lots of compliments on this car. Proud owners...

MIKEHARDIE

Sep 25, 2015

Pete sold me a Sonata in 2006 and he delivered it to Carson City. He did the same thing in 2015. We were at Lithia for 30 minutes and the deal was struck. Pete gave us top dollar on our trade and sold us the car at the discounted price listed on your website. He did not play games. We really appreciate it. I have bought 18 cars in the last 50 years and the experiences with Pete are at the top.

DDGLETTS

Sep 24, 2015

Came into car dealer meet a friendly sales person who helped me find the car I was looking for. I found the car that I wanted with in my budget and he did not push me to buy some other car out of my price range. All in all I had a good experience.

PARADISE4525

Sep 22, 2015

Great experience. Treated very good. Would recommend this dealer to anyone interested in buying a car. Treated well by everyone at the dealer that we came in contact with.

MOLLIEOWL

Sep 16, 2015

I bought my first car ever from Lithia Hyundai about 18 months ago, and it was stolen about 4 weeks ago. After getting a total loss statement from the insurance company, I went right back to Lithia and 4 hours later, drove away with a leased vehicle the whole family is happy about. Lithia helped button up a bad experience with exceptional service, great deals (thanks for finding that lease price break because i was a hyundai owner previously!) and made a loyal customer out of me.

Richard fish

Sep 15, 2015

This service dept tries hard to keep you satisfied about and how the work is done there.I will continue to use them for the care of my car.

DANANDGINI

Sep 13, 2015

The sales man was very polite and thorough. We did do a bit of waiting and expressed we were on a time constraint and they were very efficient in that matter. Chris was very nice and the car is perfect for us! Thank you!!!

AOCAMPO

Sep 11, 2015

After six hours of negotiating with the dealers for a reasonable price, I accepted the deal. However, it was 11pm, so I asked if I could come back the next day to sign the lease. They said no. They also said I had to pay for the down payment prior to signing the papers. Since we had settled in for a price, I agreed. Dave, the finance person, refused to explain parts of the lease. He made degrading remarks and made me feel stupid for not knowing what some of the terms meant. When I asked what one of the terms meant he said "Are you serious? Do I need to spell it out for you?". After that I started crying because I knew I had just paid for the car, but that they would not give me a proper explanation of the lease terms. Dave refused to give me time to consult my family since it was late and he wanted to get out of there. He said I kept them there for long enough, therefore I just had to sign the papers so that he could go home. I never asked to stay there for that long, instead asked multiple times if I could come back the next morning. He was disrespectful and made multiple rude comments. By the end, he told me about a charge that he hadnt mentioned previously. He took advantage of me and pressured me because I am a young woman. I left the dealership crying uncontrollably. I had never felt so disrespected in my entire life. I know realize how manipulated and brainwashed I felt at the moment. I was feeling bad for negotiating for a price for such long hours that I felt obligated to buy the car. They knew I was young, I had mentioned I had the money, and I was by myself so they were able to manipulate me easier. I ended up leasing a car at a higher price than what I expected when I paid for the down payment, I remain unaware of what some of the terms in the contract mean, but now it's too late. Worst experience in my life. No doubt about it. Will you guys even care/read this review? After the experience I had.... doubt it.

CostcoBuyer

Sep 11, 2015

Pete Montalvo was and is there for us. He helped us find a deal, no matter that we were using the Costco auto buying program which I expect reduces his income. In any case, he go me pricing on cars I was interested in... no matter where they were. Once the car came and I needed help getting the new car "wrap" off the nooks and crannies, he got it done for me. He doesn't pressure and wants to be your long time car buying guy. You can see others coming in to talk to HIM... and he is there for these folks.Kudos to the man. Kudos to the dealership for keeping someone that I can relate to and make a deal with.

DMGIGNAC

Sep 10, 2015

No worries here. Good dealership willing to give good deals. Ask for Pete Montalvo. He'll hook you up with a great deal and deliver too.

JMCKIM2007

Sep 10, 2015

Best car buying experience I've ever had! Thank you so much! I appreciate all your hard work to ensure I got the best deal possible!

JESSETIFF

Sep 9, 2015

Great salesperson good experience I will recommend my family and friends to this company and autodealersh nothing but professional and friendly staff Thank You Jesse

ERICPAULNOONAN

Sep 7, 2015

I felt that all of the staff treated me like I was part of their family and they made getting a car so easy. Thank you all!

CSTOCKE10

Sep 3, 2015

Bryan Ogg is the man to talk to!!! He makes things happen and does it in a timely manner!!! Lithia has a great selection and everyone knows each car from top to bottom!

ANDYATODD

Aug 30, 2015

Pete worked with my wife over the phone to find my perfect car. We live a 120 miles from Reno and we only had to spend about 3 hours at the dealer before we headed home it was the best car buying experience we ever had.

MICHAEL.DELAROSA19

Aug 25, 2015

The staff was very nice and helped me find a car that I wanted. The car was a little pricey however it was able to be worked to where I got the car at a pretty low rate for being a first time buyer.

ALISHAWILDER

Aug 19, 2015

I went into the dealership knowing that I was going to buy a Hyundai Sonata and Kha showed me all of the Sonata's they had and we decided on the 2015 eco package for all of my driving I do and from that point on it was smooth sailing. We went into the dealership around 10:30am and left shortly after 2:00pm it was a great experience.

DPLOWMAN204

Aug 18, 2015

I had a straightforward and pleasant buying experience. I felt I received the deal I was looking. In was completely satisfied with the entire process.

fdevore1

Aug 18, 2015

The salesman was very nice, no confusion, he was fairly new, he said he had been with the dealer 6 months, he did deliver the car for me, which was very nice, I have only had one dealer do that, but it was a Jaguar.

DR_RUFUS

Aug 5, 2015

My wife and I currently had a 2011 Ford Fiesta we had purchased new for our kids to drive. Something small, automatic, and not necessarily expensive. However the Fiesta had "issues" - the transmission was "wonky", a bit rough and seemed to have a mind of its own. Although we weren't actively searching for a replacement, during a trip over the 4th of July we rented a white, 2015 Hyundai Elantra GT. We didn't select it, it simply was the only car Enterprise had available on the lot.After spending the weekend with it, we were impressed with how solid it felt, how easy it was to drive, the extra room and the handling. So when we returned home, the search began for the specific model we were looking for (blue with beige interior, style package only, etc).Hyundai's inventory search web page was helpful, but required a zip code for searching "local dealers", so we kept expanding our search, looking up zip codes for areas further away until we found a car the met our requirements. (NOTE: The site would work better if I could enter my home zipcode, and then either enter or select the "radius in miles" for the search)Ultimately we found the car we were looking for at Lithia Hyundai of Reno.I sent a contact email, but ended up calling the dealership regarding the car the next day. I spoke with Sasha regarding the available incentives, and what I was looking to pay "out the door", and she said she could deliver the car to me that day! Reno to Sacramento isn't necessarily a terrible drive... but it is over 2 hours, and it never occurred to me that someone could deliver the car. I'd never heard of such a thing.At the last minute, I had requested some changes be made to the title to add my wife, which delayed the delivery to the next day, but there was never an issue with them handling my requests. Sasha arrived with the car and the paperwork, we sat and went through it, and that was it. TOO EASY!I recounted my experience to my friends, and they couldn't believe I didn't have to go through the "back and forth to the manager" bartering aspect, sit at the dealership for 5 hours, get raked for extras by the finance guy... I didn't receive any of that, and it ended up being the best experience I ever had.The hiccup came with the financing. My credit union (Safe CU) had pre-approved my loan, so as far as I knew, everything was fine. However while on a business trip, I received a call from the credit union stating they couldn't lend to "out of state" dealers, and a call from Sasha that they hadn't received a check. I called and discussed the situation with the Credit Union, but to no avail. Sasha suggested I call David Lennox and discuss the financing, which I did. David came through in a big way, getting us Hyundai's 1.9% financing which was a far better deal than what my credit union was offering, and not requiring any changes to the rebates and incentives we'd already utilized.The fact is, if I'd just initially taken the financing Hyundai had offered, none of this extra hassle would have occurred - so that's on me. But it did give my wife and I a reason to drive up to the dealership, meet with David, and then head over to Lake Tahoe for a great day.Perhaps I was just lucky this time and this particular experience is atypical. But I've bought new cars before, and again this experience was a pleasure. My wife and I both agree that it couldn't have gone any better, and I want to thank Sasha and David, and the dealership as a whole, for really making this enjoyable. You will be highly recommended to my friends, and certainly will be at the top of my list the next time I'm looking for a new car.

TMULLINS123654

Aug 4, 2015

My family and I have gone through 3 Hyundai vehicles and I always come back to see these guys because they always exceed my expectations. They always try to work out a great deal with me and go the extra mile to make sure I can get into the car I want. So long as the Hyundai brand keeps making cars I like, this will be my one and only dealership.

XELDIN20

Aug 4, 2015

Chris helped me find a new car when all I came for was to see if I could get refinanced. He got me into a wonderful car at the same price as I was paying. He was very kind and helped me out a lot during my purchase.

JERRYAR5

Jul 25, 2015

Enjoyed working with this dealership they found the car we wanted and we got it the same day. Fast transaction and clear explanations. Great deal!

Dave Kieckbusch

Jul 24, 2015

Outstanding customer service throughout; the folks at the service desk recognize me from prior visits; extremely polite and professional. The service is is completed in very timely manner and I'm back out the door.

AMBER.CANDIDO

Jul 21, 2015

I have purchased two cars in two years with Bryan! He has gone beyond and above to meet my sales needs each time! I highly recommend working with him.

HSOULE

Jul 14, 2015

Totally satisfied with the overall experience. Although we have a Dodge truck now we have always owned a Toyota Corolla or Camry in the past 30 plus years. I absolutely love all of the added value with extra equipment and features for the price. The body had beautiful lines and could easily outmatch a Lexus, BMW, or Mercedes in looks.

JAMIE.NIELSEN

Jul 14, 2015

Asked David Lennox for a return call to discuss financing. I brought in an authorized buy deal from Capital One which was neglected. Not happy

RNDONITA

Jul 14, 2015

Not professional. Too much down time. I felt like I was on an assembly line the way I was treated. Disappointed with customer service. Plus was told to give them all 10s on here or they fail. Never told me their names

YARRGOTH

Jul 14, 2015

They were so nice. Didn't pressure me into something I didn't want. Answered all my questions and had the best protection coverage for vehicles. I would recommend them to anyone who is looking for a car.

H. Soule

Jul 11, 2015

I am 61 years old and have owned Toyotas my whole life. By far, the purchase of our 2016 Hyundai Elantra from Reno Lithia was the easiest ever. The sales staff, manager, and finance man were easy to deal with and gave us a better deal than we could ever of dreamed of. The Elantra is an awesome vehicle with many, many, extras that we could never have afforded on other similar makes.

WICKET4UJO

Jul 11, 2015

Overall good will come back again like the way they are friendly place is clean,they no what they are talking about love the car will tell friends

Gabriel Franco

Jul 8, 2015

Matthew the service technician was very professional, courteous, and provided outstanding service. Great job!

TND6214

Jul 8, 2015

This dealership is the best!!! I have owned many new cars and have dealt with many dealerships over the years and Lithia Hyundai is by far the best.

MSEASTWOOD

Jul 7, 2015

It was easy to find the car of my dreams. I love my new car. I would recommend this dealer to all my friends and family.

TIMOTHYREYNOLDS123

Jun 25, 2015

Trading our 2012 Sonata Turbo for a limited Azera was a fun and pleasant experience. Thanks Richard Dvorak and all the Staff at Lithia Hyundai of Reno.We love our new Azera - really our first fully luxury car.

Crystol byrne

Jun 24, 2015

This was a great experience. We have never had such an awesome experience when purchasing a vehicle.

Alayna

Jun 23, 2015

I've bought cars from most dealerships in Reno. Dodge, Toyota, Honda, Kia, etc. Hyundai is by far my favorite! The buying process was simple and un-pressured. The service department is the best part!!! They always have me in and out in an hour or less and they so nice and helpful. They even offer a waiting room with wifi, tv, coffee and snacks etc and a place for the kids to play. They can't be beat!

Javad Sattarvand

Jun 18, 2015

Somehow rigid in negotiation for price. I did not get any penny of discount from the announced price and they did not informed me that right at the beginning. A long process of getting offers from customer and rejecting all of them by manager were boring. The Richard was incredible and the financial manager David was also nice guy.

Shawn

Jun 17, 2015

Overall satisfied with Lithia. Love my 2014 Hyundai Sonata 2.0T Limited.

Fuoco

Jun 16, 2015

What a great experience!! Dealerships have a tendency to always tell u what u want to hear and not actually deliver that customer satisfaction!!! Cody Panzer went above and beyond to make sure I got into the payments and vehicle I wanted!! He got me in an 06 CTS with 41 k on the mileage while keeping my payments under 300 a month... they made sure the pre certified inspections were done to the fullest!! NEW BRAKES AND TIRES ALL THE WAY AROUND!! It's a gorgeous car with excellent miles and great customer service!! And I have the security in knowing the car is excellent condition and if there was to be an issue I have the security knowing they will take care of me with the extra 3000 mile warranty they added at no extra cost!! Cody was more than friendly more than professional!! He did a great job at actually lustening to what i wanted and what i was able afford... He wasnt just gonna stick me in any car!!! GREAT EXPERIENCE rarely seen and given in the dealership these days!!

JCWHY

Jun 11, 2015

Best financing I could have wanted. Great interest, 10-year warranty with extended bumper to bumper. Free nitro tire refill service (worth $150 each refill). Best of all, it ha a gauge that shows you the mikes left before you need gas and how many mpg and its 37 mpg! They truly bent over backwards to provide everything I wanted at a price I could afford. Also found a way to sell my old car for salvage and TOOK me there. Literally went the extra mile or two for me. Would recommend especially to those who know nothing about buying cars.

AJCCARSON53

Jun 10, 2015

My experience with Hyundai dealership was good. I knew what i was looking for and it was on the lot. Friendly and helpful sales person.

RewCrew

Jun 9, 2015

Our cars are always serviced quickly, professionally and as promised. Thank you!

KPRENOX2

Jun 7, 2015

Great staff made this deal happen without pressure and were very accommodating to my needs. Chris went the proverbial extra mile to make sure I was comfortable and satisfied with the entire process. I've had a dozen or so cars over the years but never a brand spanking new one. I avoided that for multiple reasons and this crew made the experience not only painless, but rather enjoyable. Thanks to everyone at LHOR!

Rick Nickerson Sr

Jun 5, 2015

Very happy with purchase. Nice dealership friendly people, will be going back to upgrade.

Ryan Timmsen

Jun 4, 2015

Top notch Dealership, very professional Sales Staff. Highly recommend!

Wayne Taylor

Jun 4, 2015

It was easy, quick. Negotiating was a non troublesome process and fair. After comparing 3 other brand vehicles of similar type, this was by far the best deal.

Sage437

Jun 4, 2015

Richard Dvorak was very good and nice and most accommodating. He even drove the car to where I live, some 250 miles away. I received a very good deal on the vehicle I purchased and would recommend him and the dealership to anyone.

DRG1947

Jun 3, 2015

This was the best, most efficient, most enjoyable car buying experience of my life. This was my third Hyundai from this dealer. I will buy a new Hyundai from them again.

HAMILSTONE9696

Jun 2, 2015

Great dealership, great people. They were completely honest with me at all times and didnt try to do to much. Actually concerned with wether or not i was happy

DHAM49

May 25, 2015

All in all it was a very good experience and very good service.I would recommend the dealer and this great car to my friends and family.

EKARENMAR31

May 25, 2015

This is the second Tucson that I have purchased from this dealership. If in the future I purchase another vehicle it will be from Lithia Hyundai of Reno. Every interaction I have had with them has been positive. They are outstanding!!!

grmypam

May 25, 2015

My husband and I went in "just to look" at a few models with good gas mileage. After negotiating the price a deal was made!

Mike Strem

May 23, 2015

The crew at Lithia Hyundai, especially Don O. & Carlo M. have far surpassed my expectations and with a consistency that is very impressive. I also really enjoy the 2012 Sonata I purchased from Pete and consider it the 2nd best car I've ever owned. All in all an unexpected pleasure to deal with a dealership that knows what service is all about.

lt2003stfe

May 23, 2015

Sales personal were great, outstanding shout out to Brian. Finance and Contract signing dept. also great job. One observation which happened on both of our purchases of used vehicles, the cleaning and detailing of the vehicles was sub-par.

susan serafin

May 22, 2015

I am very pleased with the outcome of my vehicle and look fowward to upgrading one day my sales man Chris Osario was awesome!!! And look forward to bringing him my service again.Thank you.

NICKIETIGHE

May 21, 2015

From being to end, our experience was exceptional! We needed a car immediately, our old truck finally died, due to an illness our credit was not the best, your dealer never made us uncomfortable or embarrassed. They made sure we got what we needed and at a price we could handle and in a new rather than a used car. We were raised with our father's both working for Ford Motor company. We have only owned Ford products and we've never considered owning anything else. When we decided to look at your cars, mainly because of the financing, we were truly impressed! Our new car is amazing and we will buy from Hyundai again! Thank you for being amazing to us when we really needed it!

Jonathan Mosbacher

May 20, 2015

Excellent service as usual. We appreciate the entire team.

Karen M Erickson

May 20, 2015

This is the second Tucson that I have purchased from Lithia Hyundai of Reno. Both experiences have been great. The salesman (JJ) was wonderful and extremely helpful as were all of the folks I dealt with. All of my experiences at Lithia Hyundai of Reno have always been extremely positive and enjoyable. The service department and the sales team are outstanding. I can tell you that over the many years of car buying and service appointments this is the one and only dealership that I can honestly say I enjoy visiting.

Erich

May 20, 2015

Car buying can be an exhaustive experience. Not so with Pete Montalvo at Lithia Hyundai. I own a small business needed to Lease a new car for the first time.The entire process was extremly smooth. Pete explained the lease and the advantages to myself and my business. I knew the budget I had to work with and to my surprise the lease payment was less than what I had budgeted. I would encourage anyone looking to buy or lease a new Hyundai to see Pete Montalvo at Lithia Hyundai.

judy216

May 20, 2015

Pete and Carlos in the service department made this ordeal of purchasing a car more than bearable. They both went out of their way to make sure I got what I wanted and being that I spent what seemed like two full days there - it was exhausting but certainly fun. I will be back when this lease is up. I have already recommended Pete to someone.

miguel84

May 20, 2015

I moved to Reno from Southern California and needed service for my Azera. Lance Smith worked out a few problems my regular dealer had not been able to do. When it came time for me to trade, Cody Panzer and Steve Leveille worked extra hard to get me out of bad lease and into an upgrade. I was impressed. Yeah, I have more debt, but I am buying the car, not leasing and I have a new Genesis. These guys are all pretty good at what they do and don't make you feel like you just gave away the farm!

tstrickland

May 20, 2015

This is my first time leasing a Hyundai and I was having trouble with my car seat being secure. I asked Lance to look at it and he showed my how to properly secure the car seat with this vehicle. Now I feel so much better that my child is secured. Thanks Lance!!

Jlewis

May 15, 2015

I went in to this dealership knowing exactly what I wanted. I had picked the car and new what I wanted for monthly payments. Sasha did the paper work. Everything came out within my parameters. We did the financing and were in the car. No attempting to push me past my limits. It was what i was hoping for, a very satisfying experience.

ba manna

May 10, 2015

Very satisfied with my first oil change. Quick in and out, coffee, polite people.

Dee

May 9, 2015

As always, our service advisor, Lance Smith, was very helpful, got to the problem right away, got it in to be fixed. He always has a smile, and is always very friendly and he always remembers who we are. The waiting room is always clean and there is always coffee, and danish for the customers, and theres always a movie on to keep us entertained while we wait. I would definitely recommend this dealerships service department.

harley guy

May 8, 2015

GREAT PLACE. HONEST PEOPLE AS WELL AS FAIR PRICES. THE LADY ANDY KEEPS THE DANISH AND COFFEE BAR FULL AND THE OTHER LADY CHANTEL TELLS GREAT JOKES WHILE YOU WAIT FOR YOUR CAR. THANKS TO ALL OF YOU.

Eric Herzberg

May 5, 2015

In and out on time as promised. Very fair price PLUS a courtesy wash!!

ramd159

May 3, 2015

When we picked up the car the service rep did not tell us about the rear tires. The report that we read on the way home 140 miles said rear tires urgent. This is twice that as dealer has done this to us.

Scott Johnson

Apr 29, 2015

Service appointment. Great service, as usual! Also, great warranty on the tires I purchased.

Linda Lussier

Apr 28, 2015

Lithia Hyundai always seems to go above and beyond. I'm a happy customer!

Unhappy customers

Apr 14, 2015

Military family here. This was the worst car buying experience imaginable. They screwed us at every opportunity. They lied to us several times and made us return 3 times after we bought our car because they were unorganized. I can't even begin to explain everything negative that happened with these people but do yourself a favor and stay away from these sharks.

Flash

Mar 20, 2015

This is the second car I've bought from this dealership. Working with Chris Osorio he let me take my time picking out the vehicle I wanted and never rushed me into making a decision. It was an overall great experience all the was through financing the vehicle. They also have the best service and parts department around.

Sandra

Mar 14, 2015

Had an appointment and for maintenance. The service was competed within an hour.

JSykes

Mar 7, 2015

I loved ending my two days of car shopping at your store. I love my 2006 Sonata. She has been great and has 160,000 on her. (We kept her since she has never been in the shop) We needed a car to fit our current requirements and needs. Getting my 2015 Sonata was great. Joe and Jeff were so awesome to deal with. Joe found my perfect dream car. Jeff helped me work the numbers to get the Husband to say "YES!" to buying it that day. He had made me go to almost every major car dealer and finally LET me go the the Hyundai lot. And he was right. We looked at the new Santa Fe. (it was very nice) I was afraid to look at the Sonata since I hated my Dads (2013)Thank you for restyling this car. I love how easy it was (once we convinced my husband) to get the paperwork deals done at a good price. I look forward to another many years in my new Sonata. Then I be back again I'm sure.

Kelly Holmes

Feb 25, 2015

Wonderful experiance working with Brian. Thank you so much, we will be back!

Darrell Gilliland

Feb 22, 2015

Sservice, very friendly and knowledgable would recommend Dealership to others

Alex Filatov

Feb 1, 2015

I started the buying process well before Christmas 2014. I was looking for a Sonata, Optima, Mazda6, or Altima... Did my research, looked up what the absolute lowest prices were, my available factory bonuses, I saddled up and felt like a warrior going into battle.I hate buying cars. Being attacked by pushy salespeople. The constant barrage of "how much do you want your payment to be"... It's not what I experienced. What I did find were too salesmen who don't make you feel like they are selling you a vehicle, but people you want to buy a vehicle from. I've been the main vehicle purchaser for my family for years. Probably negotiated, bickered, absolutely hated buying over 10 cars so far. I'm a seasoned buyer. Well Chris and especially Pete, were amazing salespeople. Buy the time I signed the sales contract, I was glad to have bought it from Reno Hyundai. The price was unbeatable, and I looked at all dealerships in the area. The buying process was no pressure, that there made all the difference. I was treated like buying a car was fun again... If every Litha dealership had Chris and Pete's selling cars, people would want to buy cars from the dealerships. Take it from a man who's seen every sales tactic, every sneaky way to increase the price of cars... You have to know how to treat a customer. And Lithia Reno Hundai does. PS.. Joining the Dolan Family would be like joining another dis-functional one... Spent a few hours comparing prices, the sales staff, and overall experience... What a joke.

Sully

Jan 29, 2015

Best advice: LEAVE AND AVOID LITHIA!Anyone who's bought here and thought you had a good deal was suckered and you're just fooling yourself.Same old tricks alive and well here. Lots of phoney paper shuffling, tag team nonsense you used to hear about still used here. I was looking at a new 2014 model, but they used 2015 numbers. Even after looking up trade in values, in front of me, they thought I wouldn't notice they were using the wrong figures. Even when the manager came back with revised numbers, the numbers were the same!The can make as much as $10K on each sale. So to resort to xxxxxxx moves shows how dishonest they are!AVOID OR FOOL WITH THEM AWHILE, THEN LEAVE LIKE I DID. BTW, I BOUGHT ELSEWHERE, SO LITHIA YOU LOSE AND SUCK!

Mike Strem

Jan 2, 2015

Don Ostram & Bruce Pendragon were very helpful and made sure that all repairs were done quickly and very well. I couldn't be more pleased.

B1234

Dec 23, 2014

I wanted to purchase a new car. I was very fortunate to find Pete Montalvo at Lithia Hyundai of Reno. Pete is the most knowledgeable and enthusiastic salesman I have ever met. Pete took the time to explain the features of the Santa Fe Sport Turbo. Every question I had was answered in terms that was easy for me to understand. I feel I was treated as a valued future customer and given the best car buying experience ever with Pete and Wes. I bought my first Hyundai from Pete. Thanks Pete!

Medrano

Dec 3, 2014

Very good service the family has purchased 3 cars from your dealer.

robertellsw

Nov 21, 2014

The car buying experience can be very stressful. The entire experience at Lithia Hyundai was comfortable and professional. Pete was great!! No pressure, addressed my questions and concerns. When I questioned the trade in value of my used car and the selling price of the new car, Wes showed me his computer screen that listed actual information I had never been privy to at any other dealership. I appreciated the matter-of -fact way Wes conducted himself.Pete and Wes are the reasons I will recommend Lithia Hyundai to anyone who is looking to purchase a vehicle. David Wolpe was also very sincere and professional.And we love our new Tucson!

Eric H

Nov 19, 2014

Great service department. Delivered vehicle when promised and at a GREAT price. I had the Lube, Oil,Filters serviced. Safety Checked. Wiper Blades replaced for only $35.00!!

Wildblood

Nov 15, 2014

This was the easiest car buying experience we have ever had. We told our salesman, Ronnie, what we were looking for and what we were willing to spend and he made it happen. Everything was quick and easy. We would recommend Lithis Hyundai.

William Ryon

Nov 8, 2014

We thought our experience of buying a new car from Lithia Hyundai was pleasant and painless and thought we got a good deal.

ebug83

Nov 6, 2014

I always get my questions answered and feel that my car is well taken care of. I was in for a routine oil change, but I like that they check everything and let me know right away if something needs to be taken care of.

crm 187

Oct 26, 2014

Our recent experience with Lithia Hyundai was as always, a pleasant one. These guys don't try to sell you a line of bull, they are always professional and trustworthy. We have been bringing our 2008 Hyundai Tucson here since we purchased it. You are our go-to-guys when it comes to servicing our vehicle. Recently, we even purchased tires from you guys, the price couldn't be beat. Thanks.

Dick Daleke

Oct 23, 2014

Exceptional service. Service writer worked with us to accommodate our schedule and when we picked up the car, it looked like it had been detailed although the repair work was minor.

Genelle Richards

Oct 18, 2014

My only complaint is that the car wash was substandard. They usually do a wonderful job, but this time they did no cleaning inside the car. If you are no longer doing that, the customer should be told.

C Hockenhull

Oct 13, 2014

Check in was easy and everyone I talked to was friendly and helpful.The waiting area was clean and the sitting comfortable. They had plenty of coffee and even rolls for us early morning customers. My car was cleaner, after the oil change & service check, than when it came in.Great experience all the way around.

Marylea Reinhart

Oct 12, 2014

Everyone was very gracious and helpful. I will definitely bring my car back for any repairs. Thank you

Kitkstcajun

Oct 12, 2014

Just got out of bk a month ago looking to get a fresh start. Randy was amazing! They worked with me and didn't pull any of this bs like other dealerships (jones west) do! Love love love them!!! I'll be buying all my cars here! Love my escape! Thanks for everything! N lunch was good toooo :)

lambchop34

Oct 12, 2014

We came in to get an oil change and our tires were REALLY in bad shape. They promptly brought it to our attention and took care of it for us. I appreciate that safety is important to them. Have been happy with this dealership since we bought the Sonata from them.

M Silvestri

Oct 5, 2014

Everyone at your dealership is professional and very friendly and your service department always goes the extra mile for us.

ValyrieLallement49

Oct 3, 2014

Brian Ogg and David Wolpe were exceptional in how well they handled my needs. I can only hope that everyone purchasing a vehicle is treated and wonderfully as I was.

Jonathan Mosbacher

Sep 30, 2014

I have now worked with 3 different service writers and have received exceptional service from all. This last visit was with Carlo who went above and beyond. I brought my 2015 Hyundai Genesis in to have one of my sensors reset. They found out that the body shop who just repaired the bumper missed replacing a side sensor. Rather than send me back to the body shop Carlo took care of everything without unconvincing me at all. Thank you Carlo and team Hyundai!

B Bassi

Sep 28, 2014

Service and making a deal to buy Hyundai Tuscan was done in one hour. Wes Wilson was great to get me great interest rate compare to Mazda Kia dealership.

Reno Mike

Sep 18, 2014

As usual the service was prompt & courteous. Bruce Pendragon is very helpful & knowledgable. Best of all if he doesn't know something, he doesn't try to bluff. So far, I couldn't be more pleased with my purchase of my 2012 Hyundai Sonata. Thanks.

Vickie R

Sep 17, 2014

I had a great buying experience at Lithia Reno Hyundai. Pete Montavlo did not pressure us and took care of all our needs.

Gordon Russell

Sep 15, 2014

We were looking for a used car and they gave us such a good deal that we bought a new car.

Ed Smith

Sep 14, 2014

Salesman Chuck was very helpful and courteous. Have had the radio and spark plugs replaced, both under warranty. Followup visits to the dealership have been good experiences.

Luis Mederos

Sep 13, 2014

The sales person Pete is the best customer service experience that I had while buying a car

oatee

Sep 13, 2014

Had an oil change done. They were a little slow but good service.

cervenkag

Sep 13, 2014

Scheduled appt ahead of time and they took the care as soon as I got there. They were quick and nice. They went over in detail all the work done.

Meegan Beach-Dynes

Sep 12, 2014

We were repeat customers and plan on future purchases from this company. The employees are absolutely AWESOME.

SteveNickson

Sep 12, 2014

As always, the service and the staff, go above and beyond to accommodate their customers. I will always be a customer of Lithia! Great products!

adog1974

Aug 31, 2014

Thanks richard for helping me get the deal ! I'm so grateful for car !! Extent customer service !! They really car about there customers ! Great customer service !! Richard is a great to work with !! He will get you the best deal possible !! Thanks Richard !!

mixnman

May 1, 2014

My experience started off with a phone call. Ahmad Abusabra took the time to work with me as I was going out of state following day to buy a Sonata. They matched the deal I was going to get at the Roseville Caif. dealership. Ahmad was a pleasure to work with and very knowledgeable. One of the best experiences I've had buying a new car (no pressure). I highly recommend Ahmad to assist you in your next car purchase.

Where has customer service gone?

Mar 19, 2014

Was greatly pleased with initial service my wife loved the car, the wait was horrendous but it was a busy day. IF YOUR MILITARY and plan to register your vehicle in your home of record state these people have no idea what they are doing, hours we spent trying to tell them what needed to be done after having done it before. Instead of being receptive and listen they would talk about new laws in place with the bank, when they finally contacted the DMV then the dealership told me to provide them with the documents I was telling them we needed all along......frustrating so another kicker instead of sending the paperwork to get our plates and registration to the county we were dealing with they sent it to the main headquarters so 6 to 7 weeks after they process it we should get our plates instead of 1 week good thing we got that 15 day permit from the dealer so we can't drive it for 2 months, furthermore the manager of the licensing argued with my wife about how it is illegal to register your vehicle if you live in a different state. Military is different they have no clue and to argue with a customer that just spent a substantial amount frustrates me to no end. I will never recommend this place, everyone in the military I will warn about the level of incompetence and rude customer service. To be fair a few people there were nice and tried to help overall. For the most part they talked to me and my wife like we were incompetent obviously they need to do some training customer service and licensing.

Corvus0369

Mar 18, 2014

Was greatly pleased with initial service my wife loved the car, the wait was horrendous but it was a busy day. IF YOUR MILITARY and plan to register your vehicle in your home of record state these people have no idea what they are doing, hours we spent trying to tell them what needed to be done after having done it before. Instead of being receptive and listen they would talk about new laws in place with the bank, when they finally contacted the DMV then the dealership told me to provide them with the documents I was telling them we needed all along......frustrating so another kicker instead of sending the paperwork to get our plates and registration to the county we were dealing with they sent it to the main headquarters so 6 to 7 weeks after they process it we should get our plates instead of 1 week good thing we got that 15 day permit from the dealer so we can't drive it for 2 months, furthermore the manager of the licensing argued with my wife about how it is illegal to register your vehicle if you live in a different state. Military is different they have no clue and to argue with a customer that just spent a substantial amount frustrates me to no end. I will never recommend this place, everyone in the military I will warn about the level of incompetence and rude customer service. To be fair a few people there were nice and tried to help overall. For the most part they talked to me and my wife like we were incompetent obviously they need to do some training customer service and licensing.

norskiephil

Feb 25, 2014

We never had any intention of purchasing a vehicle at this time. However, we ended up with a 2013 Sonata Hybrid Limited. It is a nice car & we are pleased with it. Our only problem is that my wife is listed as the primary owner, & this is causing us severe problems. We do not know why it happened, but it never should have happened. This is a problem which we want solved, even it means doing all the paper work again. Lastly, we spent too many hours at the dealership so we became somewhat uncomfortable. Thank you!

bradcobb

Aug 4, 2013

The sales staff is very friendly. When they didn't have exactly what my wife and I needed, they called the next day. The Hyundai Santa Fe had low miles, and they went out of their way to get us financed at a good rate. However, before we left we noticed that there was no jack assembly (jack, handle, lug wrench). They told us not to worry, they would get us one of course. Also, AFTER we had signed everything, they brought us the keys, but only one of them had a fob that operated the alarm. Again, they told us not to worry, of course they would get us one.In the seven months since we bought the car, we have brought it to their attention repeatedly. We are always told they will get us the missing items in a day or two and they would call us that week. Never has anyone called and followed up. Also, while being shown the car, Brian (I think his name was, Robert Philpott who we had been dealing with was absent for our appointed purchase time) tried repeatedly to show us how our cell phones would sync to the car's hands free system. He never could get it to work but assured us that if we just followed the instructions in the manual that it would. He never noticed that the cell microphone over the driver's seat had been removed and replace with an interior light. I discovered that and showed it to the service tech at our first oil change. He agreed that was where the cell mic should be. He looked up the part and was going to order that for me even if I had to pay for it and its installation. He said he would call me later that week. He never called.WE STILL DO NOT HAVE A JACK. WE STILL DO NOT HAVE ANOTHER ALARM KEY FOB. THE MISSING CELL PHONE MIC HAS NOT BEEN REPLACED. NO ONE HAS EVER CALLED WHEN THEY SAID THEY WOULD.This turned what was a great experience at Lithia Hyundai of Reno and has left us very disappointed.

randynrocco

Jul 9, 2013

Went to purchase Turbo Veloster. Internet Sales Mgr., Richard Dvorak was pulled away to help another customer during trade-in negotiations. I left the dealership after 30 mins. Phones ringing when I got home only answered one call. Salesperson apoiogized and I returned to dealership. Asked 18k for trade and was offered $17.5. I ended up taking the $17.5. After waiting for 30 more minutes as paperwork was being prepared the car that was being held for me at a California dealership had been sold. No other white Turbo's available. I settled for a basic Veloster. When I returned home the other message I had received upon returning home from the dealership after being ignored. was from Wes Wilson, the sales manager offering me the 18k for my trade. I went back into this dealership 6 weeks ago and was checking about a 2014 Turbo Veloster. Was told by sales manager, Wes Wilson that they had no information yet on the 2014's. He did say I have a used silver Turbo manual transmission on the lot. I said I wasn't interested and he went back to his computer and left me standing there feeling ignored. Sales associate that was in the room offered to get my info and if they found anything would let me know. After I told him I had already purchased a vehicle this past August from Richard, he said he'd take me over to Richard. Richard and I walked the lot and he had a search done...only 2 white Turbo Veloster's on the East Coast. He said he would put it on his computer and it would notify him if any were being sent out to the West Coast and he could have it diverted.Last week I purchased a white Turbo Veloster from Capital City Hyundai in Carson City 30 miles away from Reno. Saturday I went into have my extended warranty cancelled and was told by the sales manager, Wes that they don't do those things on weekends and that I should make an appointment with finance. He was rude to me for the 2nd time. I returned home and called the General Manager, Dylan Klunie and left a voicemail. On Monday I was still upset and called Lithia Corporate and gave them my story.Today I received a shallow apology from the General Manager who listened to my story while having me on speaker phone without my permission. It is easy to see why the Customer Service is horrible...it starts at the top

Jamie

Mar 28, 2013

Pete and Wes were very easy to deal with and made sure my best interest was put first. They answered all of my questions to the best of their ability and if they were uncertain the would get the correct information. Very happy with the overall experience

keepintouch

Jan 16, 2013

Thanks for the excellent, knowledgeable service over the years. Far better than any other dealership I've been to. That alone speaks volumes. Thanks Bob!

Kristis1

Dec 29, 2012

Amazing service!! Richard was very friendly and knowledgable. Great cars and many different choices! Kept me coming back until I purchased! Back in ten years!

kristaleebarlow

Nov 28, 2012

Working with Deborah couldn't have been a better experience. I was amazed how the deal was handled in comparison to the handful of other dealers I visited over the weekend. She got us the trade in value we asked for and the payment was what we were looking for. She was able to find the best value for us and I would highly recommend coming here first and skip the headache of other dealers.

Frankg84

Nov 18, 2012

My Father and myself were in yesterday 11/17/2012 and purchased a 2011 Sonata . The friendliness of the sales reps were just awesome. Deborah and Bernard answered all of our concerns from start to finish. Both were very professional and straight forward . It was a refreshing experience from the stereotype car salesman or saleswoman who try to lets say swindle the buyer. My father and myself highly recommend that when you are ready to purchase a vehicle whether it be new or used , go talk to Deborah or Bernard at Hyundai Lithia Reno . Hyundai best warranty on the market and just totally impressed with the Sonata and great gas mileage. Hyundai Lithia of Reno is blessed to have such a great staff such as Deborah and Bernard.. You couldn't ask for better.....I highly recommend that you purchase a Hyndai vehicle and when you do ask for one of these two sales reps..JUST AWESOME.Mr. Dyer and son

keith kieliszewski

Nov 13, 2012

I Would Like Everyone To Know That I Have Bought Many Cars Over The Years,But This Dealership Has Been A Great Experience For Me. I Found A 2007 Hyundai Santa Fe, And I Am VERY Happy With It. Everyone That I Have Delt With At Lithia Has Been Friendly, And Very Helpful. My 2 Sales Representatives Mr. Bill Khan, And Mr. Bryan Ogg Have Been Nothing But Top Noch. When I Was Still Shopping For A Car, Mr. Khan Actually Came Into The Dealership On His Day Off To Help Me Find What I Was Looking For !! Being A Used Vehicle,There Were A Few Minor Issues With My Santa Fe. The Serivce Department Was Outstanding, Lance Smith, And Kyle In Parts, Were Nothing But Professional, Extremely Helpful, And Always Knowledge. I Would Recommend This Dealership To Anyone looking For A Car !!

StephanieReed

Nov 11, 2012

My experience with this dealership was GREAT!! Everyone was very friendly and helpful with everything I needed. The thing I like most was they were not pushy like most sales people I have interacted with before. I would always recommend this dealership to anyone who is looking for a good car. I got a 2013 Hyundai Elauntra. This car is great on gas and has a sleek look to it. The process didn't take forever also. Thank you Deborah and Pete I really appreciate all that you did for me. Also thank you for keeping my daughter entertained while I was doing everything.. ??Stephanie R

jjessup30

Nov 2, 2012

They were amazing. They went above and beyond to make sure i got the vehicle i wanted. Everyone will know where i got my vehicle.

j-martin10

Oct 30, 2012

This dealer did everything possible to find a quality vehicle that would fit my life style and budget. No pressure was put on me at all and my comfort level was always top. Dealer was patient with me and did everything necessary to make my transaction possible and ensured that my comprehension of product policy were understood.I highly recommend this dealer for anyone. This was my first vehicle and had an easy experience at Hyundai.

Rick Metz

Oct 25, 2012

Monique did a good job of working through my particular circumstances to get me in this vehicle!

latrycelewis

Oct 25, 2012

Deborah Espinosa has helped my family into getting a new car that would fit their intrest in buying a new car. She gave them her honesty and respect and was really helpful to us. We would be proud to send other people towards her way for further assistants. We appreciate your business and your time thank you.

ryoheix

Oct 24, 2012

I was a first time buyer but Deborah made it pretty simple for me. She is very helpful and did not give me the run around like other used dealerships I went to. If there was any trouble she would make sure she did her best to fix it while keeping me relaxed and comfortable. In the end i came out with a great car and someone i can depend on if anything goes wrong. The quality of her work is very important to her so i know she will make sure things are taken care of.

andy kimberly

Oct 4, 2012

Very great experience they made It very easy and fun for me to make my purchase highly recommend it to anybody looking to purchase a new car or used

robert.mortenson.52

Sep 29, 2012

I had a very positive experience at Hyundai of Reno.Originally I went to have my Santa Fe SUV get an oil change and then asked if they had any good used cars in stock.Deborah Espinosa walked the lot with me and pointed out several nice smaller vehicles that I could downsize into since I really did not need a big SUV anymore.One of the vehicles she showed me was an Accent 4 door with a lift-up hatchback, after looking it over and reading the specs I realized that I would be saving money on several aspecs of a new vehicle.1) The cost of gasoline to run the vehicle would be significantly less as the Santa Fe was around 20 mls/gal and the Accent was 30 mls/gal.2) The monthly payments would be less.3) The insurance would be much lower than for a large SUV4) The trade in value of the SUV practically covered the down payment for the 2013 Accent.All in all I am very pleased with my purchase and in the carefull way they handled all of the details explaining everything.

rvgrijiu

Sep 29, 2012

This is one of the best car lots I've ever been too. Not only were the prices great the associates were very friendly as well. Unlike most car lots these sales associates weren't sharks trying to sell u a car u can't afford. I told sales associate(Fetu) the price range I could afford and he took me straight to the cars without trying to show me more expensive ones like most car lots do.He was very friendly and polite throughout the day.I also had a great experience with Deborah who helped get all paperwork done for car I wanted to buy, she has amazing customer service and knows how to explain things in detail.She was very very friendly and I recommend anyone who needs a car to come this car lot, it will be a great experience with affordable prices and friendly staff that you will never forget.

Evolves40

Sep 28, 2012

Mrs. Monique Graham was very helpful helping me find the car I needed at the right price. She went through and help me look through every Lithia website to find the car I wanted. I was very satisfied. She is very nice, friendly, very out going with customers. She is the right person for the job. AAAAAAAA+++++++++

leland dunham

Sep 28, 2012

i was looking for a new elantra,and the dealer did not have one at that time. the sales people were nice and called me when new elantra's came in to the dealer.

renoherzy

Sep 27, 2012

Once again another great experience with Pete. This is the fourth car Pete has helped me with and I could not have had a better experience with Lithuia and Pete Montalvo!

Shirleemohr

Sep 13, 2012

monique is by far the nicest sales associate I have ever met. she went above and beyond to help me get my car. she is awesome! I am averaging 45.9 miles to the gallon on my Hyundai Accent. I love it.

grace818

Sep 7, 2012

Monique, as well as the team of Tyler, Wes, and David, were all extremely helpful in helping me get into my SUV. This particular team went above and beyond, to provide the best customer service possible. This is the second vehicle I've purchased from Lithia Hyundai of Reno, and it won't be the last one!

wicadillac2003

Aug 27, 2012

Debbie did a great job recommending a new car that fit all of my needs she was thorough in presenting the features abd the benefits of the vehicle that i purchased.Pete did a great job presenting the financial benefits and Dave wrapped it up with a great maintainence program. I especially like the fact that I recieved 3.9% financing.I had considered las vegas while I was there on vacation and Carson city because of lower sales taxes, however I was impressed with Debbie stunning professionalism.Bruce introduced me to Debbie while I was getting service on my last model.

ceres1

Aug 22, 2012

Lance Smith of Lithia Hyundai is awesome to work, and his two colleagues were also professional. I appreciated Lance's postive attitude, competency, and honesty. In addition, the mechanic's work was done in a most timely fashion and my vehicle was returned clean. Please know that I will definitely return to Lance & Lithia Hyundai. I do love my Korea-manufactured 4-wheel drive vehicle. Thanks, Lance, for taking such good, no great!, of my vehicle & me!

airen345

Aug 3, 2012

Richard Dvorak was a great with us when we came in looking to trade in our 2003 Yukon. He was very honest and straight forward with what we should expect to get for our trade in and the price of the 2013 Hyundai Accent we were looking to purchase. I would highly recommend Rick and Reno Hyundai. Our experience was great and we definitely will be going back to see Rick for our next car!

dymnds

Jul 31, 2012

They not only treated me badly during my experience they refuse to pay my parents the money owed as a referal fee promised by the sales person when they referred my sister to buy her new car.They lie about what they can do then don't even bother with calling you back when they can't do it.Do not do business with them they lie and cheat

hkuehner

Jul 20, 2012

John was personable and greeted me in a professional manner. I didn't come in to buy a car, but both he and Damon made purchasing a car a plesant experience. I have been so happy with my car and feel that John's understanding of the Sonata helped me avoid buying a car that didn't meet my needs and wants. Damon was so professional and easy to work with on the financing.

Elonda

Jul 18, 2012

My name is Elonda so I've wanted an Elantra since they first came out. Something always got in the way of me getting that car, so when the new one came out I was so excited that the Elantra's had that body style that nothing was going to stand in my way this time. I got my 2011 Elantra. Deborah Espinosa was a wonderful help she walked me through each step of the way.

eraider22

Jul 8, 2012

I will start by giving Lithia Hyundai of Reno 5 stars for getting my wife into the SUV that she wanted the Hyundai Tuscon! It started with the amazing Fetu!!! He is what every dealership should have in a salesman-Friendly,Knowledgeable,patient and of course not pushy at all! We will definitely recommend our friends and family to purchase their next vehicle at Lithia Hyundai of Reno and tell them about the awesome family at Lithia starting with Fetu! Special thanks to Chuck, David, Bobby and Rudy Thank you guys for being so friendly and meeting our vehicle needs!!

rookie56

Jul 8, 2012

This dealership is dishonest, Price and trade-in, we were misledIf you have had simular experience lets talk!!These people will straight-up lie to ya they did me!!Having been a supervisor of transportation for 20 + yearsif my employees acted that way, I'd write them up and appologiseto the client, this store promotes it!!don't buy at this store

akurip

Jul 6, 2012

FETU IS A REALLY NICE, OUTGOING, GENEROUS SALESMAN THE BEST THAT ME AND MY FIANCE HAVE APPROACHED WE ARE VERY HAPPY WITH THE PURCHASE OF OUR MAZDA 6 AND MEETING FETU AND THE FAMILY OF LITHIA HYUNDAIFETU WAS NOT A PUSHY GUY AT ALL, HE HELPED US SUCCED OUR GOAL IN FINANCING THE MAZDA 6 FOR OUR LITTLE FAMILY AND WAS VERY NICE TO OUR DAUGHTERS MET OUR EVERY NEED AND DID NOT LEAVE US HANGING ONE BIT WE REALLY APPRECIATE HIS BUSINESS AS A SALESMEN AND GETTING US INTO THE CAR WE WENT IN LOOKING FOR REALLY ARE HAPPY WITH THE CAR AND THE CUSTOMER SERVICE AT LITHIA HYUNDAI OF RENO! I WOULD RECOMMEND BUSINESS THRU LITHIA HYUNDAI OF RENO AND FETU AS A SALESMEN HE TOPS OFF THE 5 STARS! :) WE ARE THINKING OF GOING BACK THRU FOR A TRUCK IN OCTOBER!!!! THANK YOU ALL ONCE AGAIN!

veganzombie

Jun 28, 2012

Great purchase. I went in and was greeted and though the process was a little time consuming, they really went out of there way to help me and my family. Monique wasn't our sales associate but she played a huge role in entertaining our son. Deborah was more than a sales woman. Excellent worker and a new friend. Finance was great and I'll be buy again in the future.

Racepacer

Jun 25, 2012

Marshall was very helpfull, I never felt pressured to buy, very friendly and understanding on what I wanted. I felt that he understood what deal I wanted to get.

valeriehathorn

Jun 24, 2012

Deborah Espinosa was wonderful, and made me feel conterable. She wasnt pushy, nor did i feel pressured into making a purchase, to pursue her personal needs to make a sale at my expense, like other car sales personal i have delt with. Deborah was helpful in informing me about the history before I purchased my 2006 beetle, and was knowledgeable, and answered all my questions. I wish their were more sales repersentives like Debrorah Espinosa that is as kind and concerned, and sincere, with top-notch customer service , and that values, the importance, and stress, that go along in the decision process when purchasing a car, and feeling good, and confident you made the right choice. thanks Deborah!

ashedwards

Jun 23, 2012

Fetu was amazing. He listened to what we needed and wanted. He never showed us a car that was out of our price range. He was very patient and friendly with our kids. Fetu stayed with us way past closing to make sure the deal was exactly what we wanted.

golf lover

Jun 1, 2012

I came in with my wife with a used car in mind. Was met by Deborah Espinosa and from the start was very polite, courteous, and knowledgeable. After the test drive we went right to business . The only part that was not to my liking was dealing with the sales manager who came to the table with several offers. I know that is what they do, but it is the only frustrating part of the whole ordeal. I recommend that if you go to Hyundai that you go in and ask for Deborah who was wonderful lady to work with. I must say in my numerous years of automobile. buying history I had never worked with or bought from a woman sales person but find it more pleasant and less pressure. My wife and I want to thank you Deborah for a pleasant experience.

JenWrd

Jun 1, 2012

Thank you so much Deborah Espinosa for you great customer service and valued time towards my new purchase. Deborah and fellow colleagues at Lithia Hyundai of Reno where very helpful in this whole process. I am now a proud owner of a Brand new Hyundai Volester. Team was very customer-centric and will recommend to others in need a a car! Thank you so Much!

pouneh_sh

May 31, 2012

We felt good about this dealeship. They were not pushy. They answered all of our questions. They were patient with us. they gave us enogh time to think and decide.

rookie56

Mar 28, 2012

I rate this dealership because of my personal experience at that store. The salesman folded the contract hiding the statement on top that says "Contract subject to truth in lending laws" Then told me the figure on line 1 was an internal audit number and I should only look at the figure on line 12 as all other numbers are internal audit numbers and he had to write the contact this way because his company was based in Washington State and that's how we do our contracts. Well after getting home, 56 miles away I unfolded the contract only to find many lies. Lied about the price! It was not an internal audit number, it was 1,000.00 over the price listed on the web site. The salesman also told me he gave me $1,000 for my 2001 vehicle. When I got home I found the truth. He charged me 1,000.00 over listed price and only gave me 500 for my old vehicle.. Why not be truthfull and just write it up as stated.I think all people looking for a vehicle in Reno NV check-out what the B.B.B. has to say about this dealership.

jkspoiled

Mar 26, 2012

Deborah Espinosa was very helpful when we came in to look for a vehicle that was in our price range. She stayed with us throughout the whole time our car was getting detailed and made sure we had everything we needed to be on our way!

samhardy

Mar 26, 2012

Everyone was so nice , I was in a hurry to buy and they had all the paper work ready for me when I got to the dealership. Their finance got me approved for a great vehicle at a an unbeatable price!

wyntwrs25

Mar 20, 2012

Worst experience I had they took my money and ran cars break down within thirty days worse company Ever don't go here if you want to be ripped off Tyler will sell you lies there honor no deals they makeAnd then blame the customer as it being there fault ans they treat u like dirt

wdttbird1

Feb 29, 2012

Great people to work with. I had an offer at Reno dodge but these folks had a better offer. Thank you folks for a great deal.

Linda

Feb 14, 2012

Norm the sales person was great and both he and the service dept. went above and beyond to satisfy me as a customer. I would recommend Lithia of Reno to anyone and I would buy another Hyundai from them right now if I had the money. Thanks & keep up the great service!

BeachNut

Feb 14, 2012

Monique Graham, Damon Earl and Tom Cheers were all professional, pleasant to deal with and friendly. My experiance with this team of people was the best experience I have had ever.. with any car dealership. My heart felts thanks goes out to all of them.

RobertHurd

Feb 12, 2012

Richard went out of his way to provide comparisons of different Sonata vehicles, providing great technical information on how various features work. This greatly helped my wife and I to come to a decision on what to buy. All this he did without imposing any pressure to buy prematurely and making the overall experience pleasureable.

laurafox

Jan 30, 2012

Joel Wodke was a spectacular salesman who was so knowledgable about the 2012 Hyundai Sonata that I bought it that day. Although I said, 'quit being a salesman', he truly was like dealing with an old friend. I highly recommend asking for Joel when purchasing your Hyundai.Damon Earl, he's your fianance MAN. While you're signing loan docs, he makes it a fun process and explains everything to a 'T'.Thanks for making the car buying process so enjoyable!

Marlenelucero

Jan 30, 2012

Jannal was very,very helpful in finding us a car that we were looking for and bought after a while we had finally decided which one color were wanted I would recommend her and the dealer ship and the rest of the associates we dealt with thank you very much marlene and jimmy lucero

renoherzy

Jan 25, 2012

I have purchased three cars from Pete with exceptional service each time. I have referred several of my personal clients to him and they ALL have had the same experience. I would not hesitate to purchase or refer my clients to Pete Montalvo in the future. He is not a "Used Car Salesman" he is a caring considerate person. He WILL get you the best deal!!!

srbloom

Jan 22, 2012

Everyone was very friendly and we were able to come to an agreement within a couple of hours. The only negative issue - it took over 3 hours to get through the financing with an hour and a half of that being after we were approved. However on a good note - the finance manager was able to lower our interest rate another 1/2 percent. The finance manager was also very friendly and informative. We would recommend the dealership and definitely both sales people we worked with.

pixiechick115

Jan 21, 2012

In desperate need of a car a friend referred us to Jannal, at Lithia Hyundai of Reno. She took amazing care of us and really understood what are needs were. She was very reassuring throughout the entire sale. Everyone we encountered through our first time buying experience was friendly, helpful, and most of all understanding what we were able to buy. There wasn't the typical pressure that you feel walking on to a dealership lot. It was a comfortable process. Highly professional team with amazing results. When I need another vehicle this is the only place I will go. Jannal,Tom,Tony,Damon thank you all again for the fantastic service.

Soua_Xiong

Jan 17, 2012

Deborah is a great sales representative. Since I was from California, I didn't want to drive all the way up to Reno just to look at the car and not get it so we were talking over the phone and trying to negotiate a great deal. After a long day of going back and forth on the telephone, Deborah give me a great deal for the car that I wanted. That weekend, my uncle, my sister, and my mom we drove up there and got straight down to business. Deborah welcomed my family and I with open arms and was willing to help us get a great deal. She was friendly and answered all our questions thoroughly. Everything went smoothly thanks to Deborah. I would recommend her to everyone! (:

lissa995

Jan 16, 2012

Awesome, easy experience. She got the price down to what I wanted and was very friendly. Very knowledgeable on the vehicle I was interested in and very much wanted to help me find the right vehicle for me, one that I would be happy with. I will definitely be returning for future purchases!

rookie56

Jan 3, 2012

This man told me an out right lie, I spent 2 days trying to get him to tell me the truth and he never did. Please tell Tom "Line # 1. is NOT a Lithia audit number"See that's what he told me EVEN when I questioned him! Tom told me Line 12. was my purchase price.. I guess If we want the truth we must go elsewhere!I am going to complain to corporate as the local dealership is not responding to my questions and concerns!!Have the Boss call so I can let him know whats happening at his dealership!!

veloace

Dec 31, 2011

I initially walked in with no intention of buying a car as I was totally opposed to the idea of an impulse buy based on quarter tactics and their speech about "end of month and end of year". I'm in sales; don't belly ache to me about your goals. I hit mine for my company so I couldn't care less about yours. I want a good deal on a car. Aside from that, Norm was very knowledgeable about the cars and (we'd emailed prior to our sales appointment) he had 3 models that were right in my range ready to go. Test drove one, but conversation went to model I preferred. Norm was professional and helpful throughout. Norm and his sales manager haggled with me about the price and, I'm sorry for folks that don't like that, but that's the interaction that needs to happen to get the best deal for both parties involved. I assume Lithia Hyundia made some money, and I know I walked out of there feeling like I got a very good deal based on my research and what Norm and his manager were able to work out. Win and Win, right?

bunnyrabbit

Dec 27, 2011

I was car shopping and stopped at several car dealers in the area. Most of them tried to sell me a four cylinder vehicle car which is not what I wanted. No one was really listening to my needs until I went to Lithia Hyundai in Reno. Peter, a first rate gentleman and car salesperson greeted me and listened to my vehicle needs. I am not a car techie but he had the patience to answer all my questions both related and unrelated(fishing tips) to my car needs. He gave me a fair deal that no other car dealer could compete with. There was no high pressure to buy but he did follow up on everything promised. So if you are looking for a good deal see Peter M.at Lithia. I would also like to give a thumbs up to Daemon who finalized the deal. He was a great guy to work with and he made me feel at ease. I will buy my future vehicles at this dealership so both of you guys please stay on board.

Mrs.Pickleton

Dec 9, 2011

Christina and Debbie, the gals at Reno Hyundai were great! Buying my new car was easy, uncomplicated, and fun. They were all very professional and used my time efficiently. I highly reccomend if you're in the market for a vehicle to go check out Reno Lithia Hyundai and ask for Christina and Debbie.

subaru lover

Dec 5, 2011

Fatal mistake and ending up losing the car because the payments were way to high

heavyg

Jun 16, 2011

This is the first vehicle I have ever purchased,and the staff at Reno Hyundai made it a wonderful experience. I was very concerned about buying a vehicle because I had heard so many horror stories from friends and family members about their previous car buying experiences. That was not the case at Reno Hyundai. It was amazing how incredibly helpful these people were. The guy who helped me named Tony, was very knowlegeable and entertaining. I was really concerned about gettting approved for a loan, and they did it. I also really like Wes, the manager guy.I would totally recommend Reno Hyundai to my friends and family.Thanks Reno Hyundai

sam2980

Jun 10, 2011

This dealership has an incredibly courteous customer service staff, with affordable stock. I have purchased over four vehicles from this dealership. The sales staff is amazing. Our sales associated Pete Montalvo is the most reliable sales associate we have ever had the pleasure of working with. He treats every customer as if they were family, not your stereotypical sales person, each and every time going above and beyond. We regularly have our vehicle serviced in their service center. With such an amazing staff I will never buy a car anywhere else.Liked:

liz06

Mar 17, 2011

I WENT TO TRADE-IN MY VEHICLE FOR A USED VEHICLE THAT I HAD SEEN ON LINE, THE SALES GUY WAS REALLY NICE AND EVERYONE WAS NICE WHEN I SAT THEIR FOR 4 HOURS DOING THE PAPERWORK. THE VEHICLE WAS SUPPOSED TO BE SHIPPED FROM A DIFFERENT STATE, I WAS TOLD IT WOULD TAKE ABOUT 3-5 DAYS FOR THE VEHICLE TO ARRIVE. AFTER 2 DAYS I CALLED THE DEALERSHIP TO ASK ABOUT THE VEHICLE AND ABOUT GETTING MY VEHICLE PAID OFF I WAS TRANSFERRED AROUND AND KEPT GETTING A DIFFERENT ANSWER FROM EVERYONE AND THEY WERE ALL RUDE. MY HUSBAND WENT DOWN TO THE DEALERSHIP TO SEE WHAT WAS GOING ON AND WAS TOLD BY A MANAGER (TONY) THAT THE VEHICLE WAS ON ITS WAY AND THAT WE SHOULD BE GETTING IT IN 2 DAYS AND ALSO THAT THEY WERE WORKING ON THE FINANCING.... 5 DAYS LATER NO CAR NO VEHICLE PAID OFF BUT THEY CASHED ONE OF MY $500.00 CHECK THAT I HAD LEFT FOR DOWN PAYMENT. 2 DAYS LATER I WAS TOLD BY WES THAT THEY HAD NEVER ORDER THE VEHICLE TO GET SHIPPED AND THAT THEY COULDN'T DO THE DEAL.... I TOLD WES I NEEDED MY MONEY BACK. IT TOOK THEM 3 DAYS AND SOME ARGUING TO GET IT BACK, I WAS TOLD TO GO IN AT NOON FOR MY CHECK I SHOWED UP AT 3 PM AND THEY STILL DIDN'T HAVE MY CHECK TONY ANOTHER MANAGER TOLD ME THAT I NEEDED TO WAIT AN HOUR OR MORE TO SEE IF HE CAN GET IT DONE AFTER ALMOST 2 HOURS I GOT MY MONEY BACK. 1 MONTH LATER THE SECOND CHECK OF $500.00 FOR DOWN PAYMENT THAT I HAD GIVEN THEM AND WAS TOLD THAT IT WOULD GET SHREDDED ALONG WITH ALL THE DOCUMENTS WAS CASHED BY THEM. I CALLED THEM VERY UPSET TO SEE WHY THEY HAD DONE IT AND ALL THEY SAID WAS "OH IT WAS A MISTAKE" I ASKED TO GO DOWN TO THE DEALERSHIP TO GET MY MONEY BACK AND WAS TOLD I HAD TO WAIT TILL THE NEXT DAY TO SEE IF THEY HAD ANY RECORD OF IT, DYLAN KEPT HANGING UP ON ME BECAUSE I WAS SUPPOSEDLY RUDE TO HIM BECAUSE I TOLD HIM WHAT HAD HAPPENED THE TIME BEFORE. I KEPT CALLING HIM TO LET HIM KNOW THAT I WAS GOING TO SHOW UP AT THE DEALERSHIP THE NEXT DAY AT 8:30 AM FOR MY CHECK AND HE SAID THAT HE WOULD HAVE ME ARRESTED IF I WOULD SHOW UP BUT THEY ARE THE ONES THAT TOOK MY MONEY AND COULDN'T EVEN GET IT BACK TO ME WHEN I REQUESTED MY OWN MONEY. THIS DEALERSHIP IS UNPROFESSIONAL AND EXTREMELY RUDE TO PEOPLE. I WOULD NEVER RECOMMEND ANYONE TO PURCHASE A VEHICLE FROM THEM!!!!

taca9799

Jan 5, 2006

They are very dis-honest and do not do quality work. Their customer service is horrible. They are rude and un-helpful. We had a dead battery and had our car towed ther to have them re-place the battery. Tehy proceeded to tear the car apart and run a complete diagnostic because they didn't think it was the battery. After a day of looking at it they figured out it was the battery but then charged us $97.00 for a diagnostic. Now they tell us the battery somehow damaged the cars engine and it needs $850.00 worth of work to run correctly. They sat the three times I tried to start the car with a dead battery caused it to flood the engine and gum up the spark plugs.