Used Cars for Sale at Lithia Toyota of Medford in Medford, OR

TedKillian

Nov 3, 2016

Lithia Toyota is the best place to take your Toyota or Scion in the Rogue Valley whenever your vehicle needs service. I take my Tacoma truck there for all oil changes and other scheduled maintenance. The staff is friendly, and never pushy about having you do more than you came in to do. The waiting room (if you must stay and wait while your car is taken care of) is pleasant and has some of the best coffee in town . . . yes, really! There is free wifi and plenty of current issue magazines of almost every kind. There is also a big flat-screen TV on one end of the waiting area. I just wish it wasn't almost always tuned into Fox News. If you are not entertained by flaming, screaming, red-faced talking heads, please bring ear-plugs, iPod and headphones, and/or a good book to read . . . or move to the far end of the waiting area where it is easier to ignore. Thank goodness the volume is not too terribly loud.

kathie

Oct 30, 2016

I am always treated very well at Lithia Service Dept. Everyone is attentive, helpful, friendly and professional. The waiting area is very comfortable. Work is done in a timely manner.

Louise Parenteau

Oct 29, 2016

Once again we were treated with courtesy by all employees encountered on our visit. The two drivers we had with the shuttle were polite and funny at the same time. We were, once again, able to go to our favorite restaurant in Medford and treated to a wonderful lunch. The pick up return driver showed up sooner than he thought he would, which was a delightful surprise. Thank you so much for yourservice people.

CJ Looker

Oct 27, 2016

This is the fourth 4Runner I have bought from this dealership. They make the buying a new vehicle go so smooth, I never consider going anywhere else. They say what they mean and mean what they say. If they tell you you'll get the very vehicle you want, you will ! Just outstanding ! I'm very appreciative.. & love my 2016 4Runner !!

kimomley

Oct 27, 2016

This is the 3rd vehicle that I have purchased from Lithia Toyota. The sales staff is very helpful. I love it that they don't oversell. They show me the car, tell me everything I need to know about it and then leave the decision to me. They answered all of my questions and were very respectful.I will continue to purchase from them and would highly recommend you guys anytime!

Sgarrett36

Oct 24, 2016

Took my '16 Camry in for its first scheduled (5k miles) service. Everything from scheduling the appt. to getting the service performed went very well, smooth and easy.

Jeryl Benge

Oct 22, 2016

We do like lithia it was good getting our car serviced we had been on long road trip

Renee McGee

Oct 18, 2016

Employee very nice and helpful. Total time waiting was about an hour. Clean and comfortable waiting area.

Kim

Oct 17, 2016

I have bought both of my new Toyota's at Lithia over the past 12 years. The customer service in all departments has been wonderful throughout the years! I have purchased the lifetime oil change both times, which has more than paid itself off. The service department staff has always treated me with respect, honesty and have been a pleasure to work with.

MelissaZ

Oct 17, 2016

Very friendly, informative and knowledgeable staff. I went in for an oil change for my old vehicle and left with a new (new to me) vehicle! Very easy to work with and I never felt pressured to buy.

Chuck DeLonge

Oct 16, 2016

excellent service... faster than they told me..friendly

D Lund

Oct 13, 2016

Was a VERY busy day...lots of cars lined up for service. We had made a reservation for service, we got moved right up to the head of the line. The service people we friendly and helpful. No pressure whatsoever.

Stoc1501

Oct 13, 2016

We had great customer service. Very friendly and worked well with us financially and with what we wanted. We found what we wanted fast and was assisted immediately.

Leah Neff

Oct 12, 2016

Thomas did a good job of getting my car serviced and schedualing it for a detail job in a timely manner. Thank you

Kirk Holten

Oct 11, 2016

Lithia exceeded my expectations and completed the service very timely.

Kaye

Oct 6, 2016

Service rep very good and personable. Would give him four stars

Gina

Oct 3, 2016

Great experience, I don't mind shopping for a new car but my husband HATES IT! Everyone in the dealership was friendly, attentive, informative and professional!!

Elaine Lumsden

Oct 2, 2016

Appreciate the TV, computer access and charging station. Very user friendly, as was our service advisor.

Sharon Rogers

Sep 26, 2016

Excellent dealership. While I love my Toyota Venza, it's the staff and customer service that keeps bringing me back. I would take my vehicle anywhere for service, as long as I could take the Lithia Toyota staff with me.

Panther/Rogue

Sep 19, 2016

Mark Grossman is why we keep coming back to Lithia Toyota.

panther/rogue

Sep 19, 2016

Mark Grossman has given us outstanding, consistant, great customer service for over 5 years. We could go elsewhere and spend less money but continue to return because of our faith in Mark's honesty and belief that he is always there to help us. His great customer service is hard to find now a days.

A'ja

Sep 14, 2016

A low pressure, high inventory shop-o-rama of cars! Vladimir (Vlad) in sales treated us with respect and and was very patient. Al, the General Mgr was very helpful in breaking down and crunching the numbers for us.

Susie

Sep 14, 2016

It is always a great experience coming to Lithia Toyota. Everybody is very nice and they do a great job!Three months ago when I came in for an oil change John Mcnerney had the mechanic check something that would have been a huge problem in the future for my car. I was so happy he thought to ask the mechanic to check my car. Thank you John!I have never broken down in my car since we get our cars worked on at Lithia Toyota. My van has over 262,000 miles on it! Our batteries have died a few times but that was usually because we left a light on inside the car.Thank you for everything!Sincerely,Susie

Sanova Siu

Sep 8, 2016

John is an efficient and caring person to work with. Always a smile and goes out of his way tomake sure the service is 5 star, and completed, if any additional requests are made, at thecustomers request.

Sanova Siu

Sep 8, 2016

5 star treatment with John Oppy . He is professional and knowledgeable of our vehicles needs and gives suggestions where he feels its needed to keep our Toyota truck in good repair. He made surethe extra list of requests I handed to him, at time of service, were done. Always notifies me of any-thing found that needed attention, at time of service, also.

JFR598

Sep 5, 2016

Scheduled service was on time, efficient, and per the mfg guidelines. Appreciated service starting when my appointment time rolled around and we were on our way 45 minutes later. Good waiting area. Helpful and dog friendly staff.

bob leffel

Sep 4, 2016

I came in early. Vehicle was taken in promptly. Service was performed in a timely manner. Rep got tied up with a "talker" so had to wait after vehicle was finished. Rep apologized. Rep did right thing. He should not, and did not, cut talker short. Good rep.l

fitz7

Sep 2, 2016

Always helpful and make everything painless. Very knowledgeable about vehicles and differentoptions that are available for you to choose. I feel they listen to what you want and try to get asclose to possible to what you want and not just what they want.

artschreiber

Aug 29, 2016

I was really well taken care by Scott Kneubel from start to finish. He was very thorough and clearly explained at the beginning the work to be done and then when other items were identified during the servicing of the car. The technical staff did a great job on my Prius - they even found several lights that were out and got my approval to replace them. It is the kind of all-around service that I rely on in having my Prius serviced by Lithia Toyota over the last 5 years. Art Schreiber

Jerrold Hagstrom

Aug 26, 2016

Great people! Very helpful and never try to sell something I don't want or need. I buy all my cars from Lithia Toyota and always have them service there.

OrdalJohnandKathie

Aug 24, 2016

We hate buying cars, but Josh made it easy, answered our questions, and listened. He knew that we really didn't want a black interior for our car and without our asking, he checked Lithia inventories in other towns and got us what we wanted.

Gayle

Aug 23, 2016

Service dept probably getting tired of me telling them, I am so glad to own a Toyota again :) Awesome sales and service department!!! Highly recommend.

David and Judy Blanchard

Aug 21, 2016

Everything was okay, but when I got home I looked at the back seat and it hadn't been detailed at all it was so dirty and we had to clean the door side panels inside. We are bringing it in Monday I hope it will come out better than when I purchased it. I was so disappointed !!Judy and Blanchard

Sheryl1217

Aug 17, 2016

Scott was so helpful as was everyone. I received a ride home and back. I had to have recall work done. Everyone was prompt and professional.

Colby devasier

Aug 14, 2016

Jordan Tooker was very polite and helpful. He wasn't trying to rush me or push me to buy the car, he was very patient and understanding which I appreciate.

Carol

Aug 12, 2016

We've been taking our cars here for service since 1999. They've always done good work.

Debbie

Aug 5, 2016

i have two Toyota vehicles and John and the staff always remember me.

Buzz Thielemann

Aug 4, 2016

I worked with Will Dodd. He was great and I love my new Tundra.

ToyotaMe1963

Aug 3, 2016

Scott Weigand was absolutely amazing finding us a beautiful used Highlander in no time. He worked diligently to get us the best possible deal, and the whole process of buying from Lithia was painless. The car was ready, on time, down to the agreed upon dollar amount, fully detailed and perfect.The entire gang at Lithia Toyota made the entire experience enjoyable.

Tom

Jul 30, 2016

Very friendly service people. No pressure to have other services performed.

Vikki

Jul 29, 2016

The make and model I wanted was in stock and very easy to purchase.

Thomas Carr

Jul 25, 2016

We came in for an unscheduled service light, oil change, and wheel rotation. Thomas was attentive the second I walked in. He saw us 90 minutes later in the lot and remarked something that showed he had listened to our story. Very refreshing experience for us.

Rudolf Thielemann

Jul 22, 2016

Will Dodd was a great representative of the product and the company. Well informed of the product and actually had a better idea of what I wanted than I had. The Tundra I purchased is just great.

Rick

Jul 20, 2016

John and Julia always help and are great to customers

Martha

Jul 19, 2016

I just wanted to look at a Prius, in person, to see what they offer as a replacement for my Jetta TDI, which was totaled when a woman ran a red light. I wanted another reliable car. After doing a ton of research, Prius came out on top of my list. So, I stopped by Lithia Toyota. They had one that checked all the boxes on my list. I told the salesman, Greg, I could not afford what they wanted, but he said to give him a chance to make it happen. To my amazement, he worked it out, and I became the owner of the one I wanted, at the price I could afford. Everyone was friendly, and I really appreciated Cate in Finance for her warmth and humor. Well done.

Regina

Jul 19, 2016

Wonderful place to have your service done thank you For you great service friendly employees always a smile And willing to answer questions and great advice Thank you all

one customer

Jul 18, 2016

although it took 2 hrs to get thru the express...I was given the correct amount of wait-time.

Barbara Taylor

Jul 14, 2016

This was my first service since I purchased my Prius. I was met at the door by Jared. He was friendly, helpful & efficient. The service was fast. Great experience!

Sandra

Jul 11, 2016

Great service and friendly helpful staff thanks! Really appreciate the service here!

Jaynanl

Jul 11, 2016

We love and trust Toyotas but we trust Evan even more. He listens to what we want and how much we can afford and than bends over backwards to make it happen.

Mel33prez

Jul 10, 2016

John is great and service is fast and well done. Never a problem when I go and very helpful.

Dean123

Jul 8, 2016

Pleasurable new vehicle buying experience. The sales and support staff is knowledgeable and willing to answer any questions or address any concerns. In addition, the special order vehicle was actually delivered sooner than I anticipated. Would definitely purchase from Lithia Toyota once gain in the future.

Peter Funch

Jul 6, 2016

From the moment I walked in the door I was greeted with a smile and warm remarks. I was helped right up to the very end of the time I was there. Though I showed up on a holiday weekend my car seemed to be their number one priority with out a wait of days because the;y were too busy. I was amazed and over joyed to get the work done on my car so quickly.

Molly Bagley

Jul 5, 2016

Great service and shopping experience! Thank you!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Crystal

Jul 4, 2016

Will Dodd is a great salesman. No stress, pressure very knowledgeable. Professional and personal at the same time! Cate was great too!!

Neil Gralnick

Jul 3, 2016

All the people at Lithia Toyota were and always are the most easily understood, friendly, helpful professional individuals anywhere. Thank you for asking.

kurthc

Jul 2, 2016

The salesman was very knowledgeable, not pushy, very pleasant, did not try to rush us. He has also been very helpful after the sale, without an attitude of "the sale is done, time to move on to the next customer."

Paul Finwall

Jun 30, 2016

They make it so easy!! Read the newspaper, have a cup of coffee and relax.

Eric Simonsen

Jun 27, 2016

The sales staff and management at Lithia Toyota Medford were very responsive, professional and timely in their interactions in making the purchase of our new Toyota a very pleasant experience. It was the most pleasant experience I have every had purchasing a new or used vehicle and was quite surprised given a typical experience I have had at other dealerships. They very effectively handled a more challenging purchase and closing process given that we finalized the purchase from out of state after my initial test drive and discussions at the dealership.

John Garner

Jun 25, 2016

Disappointed sales rep wasn't aware of what it took to certify the car we were trading in. We were told it did not qualify to be certified when in fact it did. This resulted in making a really good experience kind of shaky and embarrassing for me and the sales rep. That being said our sales rep did come out to our house and helped us set up our garage door opener.

Lorna Doone

Jun 20, 2016

No new comments: I have filled out numerous questionnaires. This was very good servicing on an routine oil change. While I appreciate the attention to quality, I have problems with being forced to write a written review with a minimum length every time I bring my car in. I have been known not to to submit questionnaire, after having filled everything else out, just for this very reason.

badbro

Jun 16, 2016

Chad and Will went to great lengths to put my deal together. I got $2,500.00 off the msrp. They both spent a lot of time teaching me about all the new features on the Tundra. And they drove my old Chevy back to my house so I could have my new truck the same day. Will had my new SR5 washed and filled up the gas tank to sweeten the deal. These guys were awesome. Thank-you so much Lithia Toyota.I just love my new truck.....;-)Dale Jolly

David Jones

Jun 15, 2016

I had an appointment with a one hour span. The timetable was exact and the service complete. The employees were respectful of my time and expert in their explanations

cjhawki

Jun 11, 2016

I came into dealership to look and ended up buying because I was offered what I.felt was a fair pricr on the car I eanted.

Dr. H. Bernard Hartman

Jun 9, 2016

Routine maintenance for 2002 Toyota Camry with 135K miles on odometer.

Sienna2

Jun 7, 2016

Marty and Mark exceptional employees. Kudos to them. Lithia should be proud to have employees who go to great lengths to satisfy us as customers. Great selection , price, you can count on them to follow through on issues if you purchase a vetch from them. Thanks, very satisfied repeat customer!

Lynda Robisch

Jun 4, 2016

All in all, the car-buying experience was a good as one could expect it to be. Dylan Carter (salesman) was very helpful and respectful and listened - and responded - to my questions and concerns. He also brought in the appropriate people to assist in "closing the deal," which I greatly appreciated.

MANDY FRANCIS

Jun 4, 2016

I want to say thank you to Derick and Denny for helping me getting my new car i am Loving my new ride... It was so nice of denny to know hand sign that really made me feel better.. i will come back back that for sure.. Hope you all have a great summer.. THANK YOU MANDY FRANCIS

Indulge1

Jun 2, 2016

The guys were very helpful and knowledgable. Great team players. They were efficient, courteous, and attentive. Would recommend them to friends. Thank you! Awesome job.

MIKAEL ARAPOFF

Jun 2, 2016

He knew all about my car, and what to look out for in the future. I was quoted an hour and a half wait for my drop in oil change, because they were extremely busy. They were finished in 45 minutes.

Sara Ellis

May 27, 2016

Lithia Toyota in Medford Oregon was an amazing dealership. They all worked hard and fast to get us in the vehicle we wanted with the interest rate we needed for the monthly payment we could afford. We were pressured into getting into a vehicle we couldn't afford and I appreciate that. Chad and John are both great! We love are certified used vehicle. Can't go wrong with a Toyota or this dealership

natalie stawsky

May 26, 2016

awesome team workalways impressed and happy with the service that is why i keep coming backthank you Joshua!!!!

Rick W

May 24, 2016

I flew down to Medford from Seattle after finding a 2008 Dodge Ram 3500 to replace mine which had just been totaled. My prime consideration was the supposed heavy duty drive train supported by the vin #. Surprise, surprise, The vehicle had evidence it had been repaired after an accident like not even one spec of road tar on immaculate paint, brand new rear mudflaps, freshly painted tailgate with no emblems or badges and a freshly painted frame in the vicinity of the rear axle and a lesser transmission and rear differential and a noticeable clunk from the back end at times when driving. The lesser transmission was also noticeably leaking oil that one wouldn't expect on a vehicle with 35,000 miles on it. Oh, did I mention that the skid plate that was listed as part of the vehicle was missing. Needless to say, I did not purchase this vehicle and had to purchase air fare back to Seattle. The good part about this adventure was that the salesman, who's name is Armando, was a joy to work with. A young man in his mid twenties who bent over backwards to make this experience as pleasant as possible and to accomodate me where ever he could. I asked Armando's boss, I suppose it's out of the question to get a ride to my hotel or the airport after not buying this truck? I was told that Armando was busy, but after sitting down to try to figure out where I did need to get to from where I was, Armando came up and said, come on, I'll take you where you need to go. He was a life saver. He took me to the hotel where I was still in time to cancel my reservation, book a flight back and catch a taxi to the airport. Thank you Armando!

TRC70

May 23, 2016

Toyota Medford always does a great job with my service needs. Fast friendly and knowledgeable. Mark Grossman is the service advisor I work with mainly and I feel that he is very honest and I respect his opinion on my service needs.

Susie

May 22, 2016

Lithia Toyota is a great place to take your car in for service. The employees are always so nice and they do a great job at customer service and working on cars. Our cars have over 200,000 miles on them and they have never broken down by the side of the road because of the great job they do at Lithia Toyota!.

Tom rosia

May 21, 2016

With an appointment, service was quick and professional.

Donmark

May 19, 2016

As soon as I get out of my car when I arrive at the service department there is someone asking how they can help. They quickly send me to the correct person to set up my service and everyone seems to enjoy working there.

Louise Parenteau

May 17, 2016

I was planning to come by my self to get the voice controlled part of my car repaired and read my current library book while waiting. Then at the last minute my husband, Joe, told me that if it was ok that he come with me, that he would buy us lunch at our favorite restaurant.When we got there and our car was taken for repairs, we were asked if we wanted to go somewhereas they had a van that they used to take customers places so they could do errands or go for lunch.We looked at each other and said yes, we would like to go to McGraths if it wasn't to far away. The gentleman said "No it isn't to far." and could he drive us. We said yes, thank you. Then on the way we wondered if they would pick us up when we were done. He said yes he could pick us up and gave us a card with the phone number to call when we were ready to return. To make a long story short we had a delicious lunch and the ride to and from the dealership was pleasant and informative. Thank you for such a wonderful experience.Louise and Joe Parenteau

poobear

May 16, 2016

Thank You, James Crouch (employee) sent me to Toyota, working with Jordan Tooker who was patient with me. Great experience with John Rogers (finance department)

Nicolyn Lund

May 10, 2016

Scott Weigand, Brian Berg, and the finance team are the best!!

nicolynlund

May 10, 2016

Scott Weigand, Brian Berg and the finance team are AWESOME!! I would recommend them to my frineds and family! Thank you for helping me get into my new car!

Lawrence Green

May 7, 2016

I always get good service from you. John, my service writer is great. He is easy to deal with and he knows his stuff. Very fast turn around time.THANKS!

Dave

May 1, 2016

Good experience with Chad. No pressure just good information and questions about our needs.blah blah blah I need extra words so there you are.

Barbara

Apr 20, 2016

I came in for a Recall service on the passenger air bag. John, the employee who assisted me, was prompt, efficient and polite.

Kay Westland

Apr 19, 2016

I called when my "check engine" light came on. They had me come in immediately and drop the car off. They called as soon as they found the problem (hoses on emission control loose and cracked). Replaced without hassle and sent car to pick me up and return to dealership to get my car.

Martinse1964

Apr 19, 2016

Excellent customer service! They were very honest and open about the car. Very informative and attentive. Would highly recommend Lithia Toyota to all my friends and family.

William

Apr 16, 2016

Josh St. Germaine was the best I would give him a 10+++++++ He was so awesome He showed me the car I loved it because it had everything I wanted especially my sunroof no red taped we told him what we needed for our trade in and it came in pretty close to what we needed ....It was an awesome experience all the people that work in the Medford Oregon Toyota Dealership are all so Wonderful We have dealt with your company for years Josh also sold my Husband a new 2015 Tacoma Truck and we are very happy

Augusta

Apr 10, 2016

Somehow Mr. Will Dodd sold me an Avalon when I was looking at a 4 runner. Now, I never have liked car salesmen in fact there some at Lithia that I do not care for, However I like Will. Maybe it was his story about his mother in law and her Avalon. Looking back not sure if it was a sales gimmick of not but it worked. Good job Will. I really do like the car and I will be back for another purchase in the future. I recommend Will to anyone who is looking to buy a new vehicle. Will gave me a box a bussiness cards and I pass them out every where I go. Sorry it took so long for the review, but better late then never.

Diogenes

Apr 9, 2016

Consistently good service on my 2005 Camry (purchased elsewhere) over the last six years that I have lived near Medford.Excellent advice and up to date knowledge on the new vehicles I was looking at prior to the purchase of my 2016 Toyota Corolla..

JV & Bob - Love our Toyotas!

Apr 6, 2016

This was our first car-buying experience from Lithia Toyota of Medford. We are so pleased - no pressure, no pushing, knowledgeable sales people at the dealership, everyone friendly and helpful. JohnMatthew Uri was our amazing sales consultant - he was very personable and extremely patient with us as we had thousands of questions and he made it a really fun experience. William Dodd helped close the deal the evening we picked up our awesome 2016 Highlander and he also was amazing. He showed us every single item on the new car before we left the dealership! Denny Kane helped us through the finance paperwork and buying our new Highlander through Lithia Toyota of Medford was a very positive experience - and we would highly recommend the dealership. Also, our car was not in stock and they were able to deliver it to the dealership within 3 days!

SFKAREN

Apr 2, 2016

Have bought several cars from Lithia Toyota and have always been happy with the sales experience. They worked with us to get the best possible price on the vehicle we purchased.

Jeanne

Apr 1, 2016

I dropped off my car for a routine service ... I got a call that my car needed several other repairs that I wasn't expecting. I appreciate the fact that by going to my dealer, they have a record of what's been done to my car and what's needed as it ages. So, although these repairs came as a surprise, I'm glad that they were brought to my attention. I left with a positive feeling that I'm keeping up with maintenance.

golfing

Apr 1, 2016

Went in to see Rav4 hybrid and talk about a lease. Evan stepped up to help us understand the differences between the hybrid version vs gas and how the current lease programs work, The purchase was smooth and the numbers were fair between the RAV4 and our trade. It's was a Saturday and the car had not been prepped yet. They put it ahead of the service line so we could drive it home the same day. Impressive

Joyce n Jerry

Mar 29, 2016

We visited your dealership several times before buying and although we were switched to several different salespeople before the deal took place, it was understandable because there was an event going on at the Expo that seemed to have everyone scrambling to make ends meet. We finalized the deal with John Uri and he was professional, friendly, knowledgeable about the Highlander and best of all, not pushy. I bought a new '03 Highlander from Lithia Toyota (in '02) from Mike Hawley and he was nice to deal with then and he helped this time in locating the vehicle I wanted. I have already told several family members about the positive experience we had. Cate did the financing and she was a delight to work with and made that final part of the deal a pleasant topping to the day! I guess the only aspect we did not care for was how long it took to make the transaction but I think it just takes time to do paperwork!Also, I had running boards installed on my car yesterday and John Oppy was attentive, apologetic when I had to wait (just a few minutes) and efficient when purchasing and scheduling an appt for the install.

gh26

Mar 27, 2016

The excellent salesmanship of John Matthew Uri and quality of the Toyota Camry as a middle class automobile, sold me on this Camry especially since I can got it with the famous Toyota Hybrid Energy Engine 'Keep on trucking" Toyota of Medford Oregon, but let us have a few more sedans in this diverse and wonderful city of Medford Oregon......... WOW IT IS A BEAUTIFUL CAR.

RB

Mar 21, 2016

John O is the best! I appreciate that he looks ahead at recommended services so I know what to expect. Excellent, friendly service. I also appreciate the shuttle to/from work - very convenient!

Woodsy Woman

Mar 17, 2016

Friendly, professional, and punctual staff. I always have my questions thoroughly answered and leave feeling like my vehicle is running at its best. Highly recommended!

Mike Morgan

Mar 13, 2016

Great as usual. We were received on time and it was very efficient.

curti croft

Mar 9, 2016

They treat me so good i have to buy 2 cars a yearthanks for all the years of good service lithia is the best.i live in grants pass and still go to litha.been coming here for 15 years..

Jason

Mar 1, 2016

Great customer service from the moment I showed up. Louis (Luis? I apologize if I misspelled his name) handled my service. He was very professional and answered a ton of questions concerning future needs for my Tundra. I spoke with a number of other employees while I waited and was welcomed each time. Great job!

Guy Romano

Feb 25, 2016

Fast and friendly service. I thought the drive was a little rude

Bret and Desi

Feb 23, 2016

I am extremely pleased with Lithia Toyota Service department in the fact that our service writer gave me a phone quote and it was exactly what Scott quoted that I paid for the service after it was performed.That was a great price quote and will use them in the future.

Ericgrace

Feb 16, 2016

Excellent service. Friendly. Efficient. I do think that the price for services are much higher than other locations, but I trust Lithia Toyota knows how to care for my car.

Carmen Spears

Feb 15, 2016

Overall great experience - not sure about all the functions on the truck is all but will figure it out

Maurice Heath

Feb 14, 2016

The people that I made contact with in the buying process and two service vicites were totally devoted to my needs. After working 27 years in the service department of many new car dealers I do have a good sense of what a well run dealiership looks and feels like, and this dealership gets an excellent rating from me.

Tom

Feb 13, 2016

They are very friendly and their goal is customer satisfaction. My vehicle was serviced faster than I planned for.

rusvon618

Feb 11, 2016

We have a Tundra and Highlander. We travel from Brookings to have both serviced at the regularly scheduled intervals. We feel like we're visiting family when we arrive. We have always had positive interactions with everyone, but John McNerney is like that relative you like, just a little bit better than everyone else.........nothing personal.

Jake Myers

Feb 10, 2016

Was heading to the dealership to purchase a new car when our check engine light came on in our Tundra. We had just picked it up from another repair facility and spent over a 1000.00 for said repair. It was late afternoon on Friday and they got us in and had the vehicle diagnosis within a few hours. All of that was done while we were purchasing our new Camry. Unfortunately we decided to take the vehicle elsewhere for the repair but would bring our vehicle in for service needs in the future ! Too notch service all the way around!!!!! Thanks Chris

John Eckert

Feb 6, 2016

5th Prius I have purchased here. Need I say more. Completely satisfied with the transaction, the dealership, and the salesman (Delmer).

lapthorne

Feb 6, 2016

Very efficient, very friendly sales people and not pushy!!!!!

Big Mikey

Feb 6, 2016

We have been dealing with John McNerny at Lythia for 9 years. He is efficient and honest besides being a great human being. We have a Tundra and a Sequoia we have serviced at recommended intervals. It feels like seeing old friends when we get to deal with John and the rest of the service department there. Mike and Erin Howard

lucky59056

Feb 6, 2016

Yes, I bring my Toyota into the Dealership for all my needs. I find the Dealership has qualified mechanics available to handle service. It is a comfortable feeling as one gets older to know they can trust the people who take care of their Automobile. I am sure there are mechanics in our area that are as qualified to service my vehicle. Why would one want to go through the time and effort when you have the read deal right in front of you at the Toyota Dealership. It's good for them. It's good for me and it's great for my Camry.Thanks for all you do.Kenneth Ferreira. Central Point, Or.

Danielle

Feb 5, 2016

Car buying is classically a stressful experience. My latest experience was surprisingly free of stress. I was grateful for Chads and Cates help and guidance. I was also grateful for the specials I was able to take advantage of from Toyota and the dealership. Thank you!

Amy

Feb 3, 2016

Very quick and the staff were very helpful in explaining the repairs that needed to be done. Also very polite - no "hard sell"!Great job!

daveycrockett150

Jan 31, 2016

Quick lane service went quickly without an appointment. Under 45 minutes. All checked out well.The waiting area is clean, and there is coffee, tea, hot chocolate and a TV for your pleasure.

pc_l8r

Jan 31, 2016

Very happy with the service here. They got me in earlier than my scheduled appointment. This always makes my day easier. Thanks for the great service!

bob W

Jan 29, 2016

The good, the bad, and the ugly of it all: After a six hour stay I was told that the extended warranty would cover all repair costs.

chh

Jan 26, 2016

My visit was a "drop in". I was in and out in a little over an hour and all my questions and concerned were addressed satisfactorily.

Annie

Jan 22, 2016

A.J. Johnson our Service Advisor is always so helpful and goes above and beyond! The service on the car was done on time as promised and my car was washed and clean! Couldn't ask for more helpful and friendly service!

boogity

Jan 22, 2016

Was in and out in less than an hour with a new vehicle. Very helpful and informative. Worked with me as a car buyer and provided various options.

Jadejr22

Jan 21, 2016

I walked in knowing what I wanted and at no time was bullied into something else. Del was friendly and courteous, he answered all of my questions and made me feel comfortable with my car buying experience. Cate made sure all of the financial aspects were clearly explained and again was extremely nice and helpful.

jbjb

Jan 21, 2016

The service at Medford OR is top rate. The people are polite and friendly and are always trying to help in any way they can.

smokechaser

Jan 21, 2016

reasonable time frames and great work. always let me know if the upcoming services needed. its usually 1.5 to 2 hours wait which is ok but it would be nice to actually have express were those time frames are cut in half but without sacrificing quality work.

famtruck

Jan 18, 2016

We bought our new 2016 Tacoma from Lythia/Medford because David gave of himself completely, answering all our many questions and helping hammering out a deal we felt good about. He made us feel that we were being taken care of and went the extra mile to do whatever he could for us. Bryce also was pleasant and positive helping clarify our options with service policies, etc.

Jillbert

Jan 9, 2016

Found the problems on the last visit and they fixed it quickly on this visit. Found the problems on the last visit and they fixed it quickly on this visit. (Had to be 25 words long?)

Gerry

Jan 7, 2016

Overall, this was as good as I expected when purchasing a new vehicle. Sales people were friendly and helpful. No pressure except on telephone communications. Seems like the entire process could be quicker without going through so many people with different roles. Also, seemed like Vladi (salesperson) did most of the selling of my purchase but was 2nd person on sales. He was very good and respectful as was the primary salesperson (John Uri) but seemed like Vladi did most of the paperwork etc.

John W. Thompson

Jan 6, 2016

Bought a 2011 Ram 1500 from the used lot at Lithia Toyota. Traded in a 2003 Tundra TRD 4X4 that I bought from Lithia as a certified truck in 2004. Travis was great! No pressure. It took a couple of times to the sales mgr. but he got me the deal I was insisting on. I traded in a great truck. All major services were done at Lithia. The 2011 Ram 4X4 truck I traded for has a bit of high mileage, but not as much as my Tundra had (136,000).The Ram 1500 4X4 is a one owner (Car Fax). Hoping for the best, that it will be as reliable as my old Tundra!

Jefenator

Jan 6, 2016

Mark's always been good to work with. Took care of my vehicle's warranty work amidst a busy flow of other repairs. Thanks again!

customer

Jan 4, 2016

great experience, Evan was very helpful and efficient and so was Bryce. Too bad paper work process can not be speeded up. The only downfall to buying a new car.

GaryRey

Jan 4, 2016

Informative and patient presentation. Showed options concerned with different vehicle and purchase options. Chose lease over purchase due to price and terms. This was our first lease.

Scott

Jan 1, 2016

Process was pretty easy but you still have to say no to there first offers until you get what you want

upsboy

Jan 1, 2016

The reason for my visit was placing an order for a 2016 Tacoma. I got lucky and the exact truck I wanted had just rolled off the truck so the process went very quickly. The reason I'm a Lithia Toyota customer is 100% because of the personalized and outstanding service provided by Chad Soares! As long as Chad is at Lithia, I will be buying my vehicles from him!!!!

Enchen

Dec 9, 2015

Bernie Fraser took very good care of me, was very patient and kind, and gave me what I consider a fair deal. He didn't overwhelm me with too much technical detail, but he, Dave, and Denny explained everything clearly and carefully. Everyone treated me with friendliness and respect.

Stoneshaper

Nov 28, 2015

Very straightforward, no hard sell, no bait and switch or other manipulations. We bought through the Costco program which was about a 5% discount from MFSRP. Transaction was professional, courteous, and smooth, much less stressful and than some past car purchases.

Allen Cordes

Nov 27, 2015

No games were played. Was very refreshing. Salesman was great.

Teresatmc

Nov 15, 2015

I cannot say enough about how pleased I am with the customer service and overall experience at Lithia Toyota. I have been to several dealerships and never received such caring and patient staff members.Delmer Smith is one of the finest people I have ever delt with in any dealership. He is truly a remarkablecaring and kind person. Thank you, I would recommend Lithia Toyota to anyone who is looking to buy a car.Thank you,Teresa Dirkson

Mindy1

Nov 12, 2015

Needed to buy a car, wasn't looking forward to it. These guys made buying a cinch and did a great job pointing me to the vehicle that met my criteria without a bunch of back and forth.

pogomengis

Nov 9, 2015

The service - rep got me in and out as quickly as he could given that they were short-handed and extremely busy. Also was very friendly and calm.

smagda

Nov 9, 2015

I wasn't interested to wait longer than an hour; they took care of me just fine. Good communication. Quality work. Comfortable environment to wait.

Dennis Casey

Nov 6, 2015

Having not bought a vehicle from a dealer for many years, I was suprised at how easy the process was. Thanks Josh Surgeon.

Carrie Billson

Nov 3, 2015

Staff was very friendly and helpful. Explained other service options to me, and took time to review with me what needed to be done.

Josh

Nov 2, 2015

Every went as anticipated. The wait was a bit excessive however for an oil change - 1.5hrs! They need extra bays and/or mechanics to help move people through there quicker.

Karen Simons

Oct 31, 2015

my service "guy" was AJ. He was kind, courteous, efficIent...couldn't ask for more. He and all the other members of the Lithia team work well together. Totally satisfied. Thank you.

glenda67

Oct 31, 2015

I ALWAYS MAKE AN APPOINTMENT FOR AN OIL CHANGE (EVEN THOUGH IT'S NOT NECESSARY) ANDLUIS GOT ME IN AND OUT IN HALF AN HOUR. BONUS - - SOME DEAR PERSON EVEN CLEANED AND VACUUMED MY CAR.THANKS GUYS, GLENDA MARTIN

Bill

Oct 28, 2015

All went as expected - perfection - and done quicker than predicted. As Arnold said - "I'll be back!"

Charlie Bigelow

Oct 26, 2015

We appreciate the after hours drop off and how quickly issues are taken care of. It would be nice to have Lithia be a little more pro-active when there is a recall happening. This refers to past issues not current ones and I understand it can be difficult contacting everyone but as a car owner who hears on the news of a recall it would be better to get an email clarifying whether my vehicle is subject to it (or not). Charlie

LaRee Muck

Oct 26, 2015

Our car experience that we had with Joshua St. Germain at Lithia Toyota was an excellent car buying experience . He is a fabulous salesman because he is not too aggressive yet he has a great deal of information on the vehicles he is selling he is extremely knowledgeable . When it is time to buy a car we will contact Joshua and we will be back !

Megan Kazee

Oct 26, 2015

Everyone was very friendly and helpful. John made the process super easy and was very kind. Will definitely come back for future service! :)

Noel

Oct 26, 2015

Went in for an oil change. Customer service was mediocre, service representative was clearly annoyed that I didn't come get my car as soon as he called to tell me it was done. The gentleman who greater me upon arrival let me know that the oil change line was on the other side which was a huge line and across the parking lot from the entrance and with having an apt and two small children (one a baby) I was annoyed that he even suggested it.

Michael Moore

Oct 23, 2015

Excellent buying process. Scott and Brian made the experience easy and enjoyable! Thank you!

Bob Leffel

Oct 22, 2015

First Toyota, first visit, excellent experience. Our sales person even greeted us shortly after we arrived.

Herb Robisch

Oct 22, 2015

Although my Toyota service was exceptional, as always, the wait for my ride to and from the service was very slow, in fact unacceptable. I believe you may need more drivers.

Thea Lance

Oct 22, 2015

My Toyota Camry was ready for the 60,000 mile service.The service person, Matt, was very helpful in explaining what would be done at this appointment, and got my vehicle in quickly for the work to begin.

DJ

Oct 21, 2015

Service center was great - sales needs to learn diplomacy

Don Lori

Oct 21, 2015

Silly words mandated by software. Silly words mandated by software. Silly words mandated by software. Silly words mandated by software.

eeyore

Oct 21, 2015

I would buy another car fro them when I need one. Great selection and priced pretty good. The staff was very helpful and kept helping me through the process of the purchase.

TedKillian

Oct 21, 2015

In the two years I have owned my Tacoma and have been regularly bringing it in for periodic oil changes under the ToyotaCare program I have had nothing at all to complain about either in the service itself or in the amenities in the waiting area. This is the best car dealership service center experience I have ever had . . . bar none.

WADENNANCY

Oct 21, 2015

I was very pleased with my service and all of the personnel involved. They took the time to explain a few of the items associated with the car that my wife and I were not sure how to use properly. Very professional in all aspects.

Johnnie Browning

Oct 12, 2015

Great Place to have your car serviced. The people are very friendly and the building is clean and nice to wait for your car in. If you have any questions they will gladly answer them or will get back to you. I think offering coffee is great, more so in the winter months.

Linda

Oct 10, 2015

Excellent service. Why do I have to write 50 letters. This is annoying. You should fix this program so that I don't have to type a bunch of stuff.

Rita Moran

Oct 9, 2015

Thank you, John M. You troubleshot my problem from the counter....the reason my Prius has been pulling to the right for the past one and one half years was because the wrong size tires were on it!I purchased 4 new tires and the pull has gone away. I am very, very happy! Thank you again.

Sarah

Oct 9, 2015

I was very satisfied with the customer service and my experience. I was there for an oil change.

Jdmmoon17

Oct 9, 2015

Would like to say John McNerney is always great to me and taking care of my needs he always make sure I am happy and he is one of the reasons I always come there.

Penny Birger

Oct 8, 2015

I cannot remember the name of the Service and Parts person who assisted me today, but he was 100% helpful and took care of the problem with my car very quickly. It was altogether a pleasant experience. We are faithful Toyota owners, but this great service is a huge reason for our buying our cars from Lithia in Medford.By the way - I have no idea what you are looking for in the "title" field of this survey. You might want to make that a little clearer in future. Thanks.

a

Oct 7, 2015

I liked that the dealership took the extra spray left over and sprayed my trunk carpet like I asked. Even though that normally isn't included.

Lorna Doone

Oct 7, 2015

I brought my Rav4 in for a Routine Service, approaching 60,000 miles. John said that I had had some of the 60,000 items taken care of, but recommended a F/U Appointment in order to make sure that the 60,000 mile service was complete. It meant another appointment, but John made it as easy as possible and I appreciate the attention to detail.

Nicky

Oct 7, 2015

Treated very well - from the time I drove up through paying the invoice! Was kept apprised of status and trusted the recommendations. Felt very safe about driving the vehicle to California after service.

Olson1009

Oct 7, 2015

It was fast and easy. Chad and Al were great to work with. This is my 4th vehicle from Lithia, as it always has been, great service.

Eldora

Sep 30, 2015

Service team has always been friendly and helpful. Just in for an oil change this time, but still a good experience. The life time oil change is a big plus for us when we purchase a vehicle. Nice waiting area with good coffee and dog treats too.

notnickcook

Sep 25, 2015

So I had been hunting for months for the rig I wanted. I had found one at another lot in grants pass and the service there was TERRIBLE as we're the salesman. This left a pretty bad taste in my mouth as it was my first time on a lot... I had refused to buy anything there and left.... THEN I found a few options at LITHIA TOYOTA MEDFORD, and figured I would give it a try. From the second I stepped out of the car everything was waaaaaaaaaaaaaaay better. These guys were nice, professional and honest. I know quite a bit about cars and knew what they were worth, as did the salesman, they were very upfront and very helpful. Being a first time buyer it was a bit of a pain to buy the one I wanted and the salesman pulled strings and was very patient.End result, I drove away with exactly what I wanted and a smile on my face. Had no problem shaking that guys hand before I left either. My salesman's name was Chad I'd also recommend him!Good luck folks

NorCalGal

Sep 24, 2015

John Oppy thoroughly explained what was to be done during the 100,000 mile service. He also kept me well informed during the lengthy process.

PriusPhoenix

Sep 24, 2015

5 years ago I bought a 2010 Prius from Lithia Toyota. I still feel it was a positive experience, though grueling as they always seem to be. I am very enthusiastic about the car. The service department is the best I've ever worked with. They seem to genuinely care about their customers and our perception of them as excellent. The downside? A service rep who tried to "rip me off" twice. I took action after the second event. I was listened to but no action was taken. They still send surveys. I still say what happened. If they had taken some action I would trust their recommendations for service. I am confident he is doing the same thing to others. Now I use the "ask your brother first" rule. My brother's reliable and I am safer.

RobPhilby

Sep 24, 2015

Quick and curious service. Toyota truly has a great service team as a whole. I will be bringing my other vehicles(Lexus and another Chevy) to Toyota service.

wingnut67

Sep 22, 2015

Very pleased with the service, and time frame it was completed. Couldn't ask for a better team of people. Would recommend to anyone. Thank you

Teacherdave

Sep 20, 2015

Lithia has always been the best for service and new car sales. It continues to be our favorite after 35 years. We've purchased five new cars and had all of them serviced exclusively at Lithia Toyota.

Georgine

Sep 19, 2015

Needed to be at appointment after dropping off car. Lithia kept their promise and got me to my appointment on time and promptly picked me up when I was done. Excellent service. Thank you.

K9LOVR

Sep 19, 2015

Mark and his team delivered courteous service and explained what I needed and why. Work was done in a timely manner and I was called once my car was ready.

simon says

Sep 19, 2015

We bought a Camry from John Uri in 2013, His knowledge of the vehicles and excellent customer service then made us very comfortable asking to work with him on our current purchase.

usualniceguy

Sep 19, 2015

Came in without an appointment later in the day.Everything went well, with a quick and efficient turn around.Well done and am a regular returning customer.stan

Terry Rosenberger

Sep 17, 2015

They always do a great job servicing my car and explaining options to me, if necessary. Have always had very good experiences with them.

Steph Jordan

Sep 15, 2015

Thanks! You were so busy and you still found time to be very kind. Love this place

Pat

Sep 13, 2015

My problems were diagnosed quickly and fixed! Mark was very helpful in telling me exactly what maintenance to expect in upcoming years. I feel that I am driving a car that will last longer and that is very reassuring. The service I received was quick and courteous. I can depend on Lithia Toyota.

Shirley Draper

Sep 12, 2015

Had scheduled oil & filter change. Done on time. Had nice facility to wait & Wi-fi connection. Have been here many times, bought my car here and am satisfied with Lithia Toyota.

nancyjomullen1943

Sep 9, 2015

I always appreciate Mark Grossman's attention to detail. As a stockholder I am pleased to know about how devoted the employees are to providing good, dependable service. My first Toyota was a car I purchased on Craig's List. I just purchased a PriusV new.

maureen fylan-benavidezshady

Sep 8, 2015

Did not have to wait for check in prompt at 7:30 a.m. Waiting time for steps shorter than expected. If was treated with the utmost courtesy. Service was prompt and very efficient. Overall a very positive visit.

happycustomer

Sep 7, 2015

Quick response to servicing my car by more than one employee. Each employee greeted me with a smile, and I wasn't 'oversold' on service or products.

Claudette

Sep 6, 2015

Toyota has the best customer service by far of any other car company I've ever dealt with. I always know that I don't have to worry about my service experience with Toyota because they always do above and beyond what is usually expected of a business. I've had a Toyota for many years and do to the longevity and great car and amazing service I will always own a Toyota.Thank you to Lithia Toyota for making my experience at Lithia Toyota always welcoming.I am however, disappointed that with the purchase of my 2013 Avalon that I only have 30,000 mile tires that already need to be replaced. That was a real disappointment for the car we purchased.

SW

Sep 6, 2015

The key person with whom I interacted, AJ Johnson was friendly, knowledgeable and kept me updated as the service process occurred.

Jo

Sep 5, 2015

Mark Grossman was very knowledgeable, kind and patient. The cost of my service was almost doubled than what I expected because I chose to have some things done a bit earlier than recommended. He just quietly allowed me to take the time I needed to process and make my decision. My car was completed exactly when Mark said it would be. He was perfect!

Douglas Rowe

Sep 4, 2015

We have bought 4 cars here and have been pleased with them and the service that followed on each one.

Shaylee

Jul 28, 2015

Andrew got to car very quickly, very polite and always has a smile on his face. I am a very picky woman concerning my car, so letting anyone work on my Corolla makes me very nervous. Andrew was very smooth and careful, He explained a lot to me that I never knew about my car, which made me very happy.. He wasn't taking his time, but can tell the efficiency of his work is impeccable!! Great Guy! I will be coming back for him to do my car in the future..

SarahBevers

Jul 21, 2015

Thorough and semi quick. Could improve family friendliness. With larger young families shuttle service wasn't as readily available. Very clean, and professional. Open and honest upfront with fees before work began. Overall, great.

Tacoman

Jul 19, 2015

Just as I have been doing for the past ten years, getting my scheduled oil change at Lithia Toyota is always a good experience. They keep track of mileage maintenance needed, and the oil change includes a long list of checks they do under the hood, which really makes the difference.

trout

Jul 18, 2015

They were easy to deal with and I felt I got a fair price. also, they valued my time. Delivery was quick considering the had to go to another dealership.

Bob

Jul 15, 2015

Great and quick even though they where very swamped.

BR

Jul 15, 2015

The Toyota service department has always been honest and thorough when it comes to repairing my truck. I have and would recommend taking any of my vehicles to them for service and repair

Nancy Jo Mullen

Jul 14, 2015

I had the opportunity to discuss and think about my selection. I was not pressured and because of the time I spent, I actually selected a different model than I originally thought I wanted. I am very pleased with the performance of my vehicle so far. Since we already own a Toyota I already know the service dept. very well.

bnd4hvn33

Jul 11, 2015

I was helped with friendliness and knowledge. I was advised as to how often to come in for service based on mileage I was putting on my vehicle

Woodsy Woman

Jul 10, 2015

Great customer service with very knowledgeable, courteous staff. Service is done in a timely manner with great care in attention to detail and competitive prices.

Jordan

Jul 8, 2015

Adam is who helped me with my car. He was GREAT! Made me feel super comfortable and not pressured to do anything. I am very happy with my choice, and I owe it to you guys!

Nylorac

Jun 29, 2015

Routine oil change and tire rotation. Also changed air filters. Work done while I walked across the street to the mall. Jared called with updates and said it was time for cabin filter changes, and also that a bulb needed replaced in the liscence plate.

audrey

Jun 19, 2015

THANKS FOR CHECKING MY BRAKES OUT WHEN YOU DID THE OIL CHANGE. MY HUSBAND HADTHEM REPAIRED. IT IS A NICE COMFORTABLE AREA TO WAIT IN, ALSO THE STAFF IS VERY HELPFUL.THE RESTROOMS ARE VERY CLEAN AND I APPRECIATE THAT.

DONA J SVENSON

Jun 18, 2015

I have worked with John Opey since I purchased my car at Saturn. John has always been courteous and extremely helpful.

GrannyF

Jun 18, 2015

Very friendly and efficient. Service was finished in he time promised. Questiones were answered in a friendly manner. Employees were quick to greet me when I drove up.

Jim Favero

Jun 14, 2015

Had extensive servicing done on my '97 4-Runner at the 151,000 mile point. Service Tech then discovered additional mechanical needs and the service rep presented these to me with cost estimates up front. I then authorized all the work to be done. I was patient enough to let them hang on to the vehicle as long as they needed to get the work done without any pressure from me, and to ensure it was done right. They had it three days. All work is covered by Lithia's 3 year or 50,000 mile warranty. So far very pleased with the service department staff and technicians keeping me informed and taking the time to do it right. I am confident that the vehicle is fully sound and safe to drive anywhere, anytime without any surprises for many, many more miles. Thanks Lithia Toyota Service Dept. of Medford, OR.

Bev

Jun 13, 2015

I received excellent service. Luis is very pleasant service writer and never makes me feel rushed. He is an excellent people person.

Bill

Jun 12, 2015

Went to Lithia in Medford because my last experience with Jimmy was so great that I knew I would be taken care of. The catch is, I show up with my two-year old daughter Stella who is a handful. Since Jimmy wasn't available, John helped me out with buying my new 2015 Highlander. Not only did he take Stella and I out to lunch but he also made the buying process extremely streamline and quick. Very pleased with my purchase and will continue to buy from Medford Lithia Toyota!!

Peter Van Allen

Jun 11, 2015

I have found the service department to be very efficient and customer-satisfaction oriented. I almost always have dealt with John Oppy and been very pleased in all my dealings with Lithia Toyota through him. I don't know how he stays so cool under such pressure, but he does, and manages to do it with grace. I am sure the same could be said of the whole staff. In all, I have had my Toyota 4-Runner for 15 years (and three dealerships) and this dealership has been the best.

Phillip Mason

Jun 11, 2015

Great service, great detail, a great service Deparment.

oldlady

Jun 11, 2015

I was in and out with all the work done in a short time. The car was clean upon return, service rep was friendly and cordial. I wish that I could remember his name.

Tracy

Jun 10, 2015

Third purchase and very happy with how easy the whole process was.

kijalee

Jun 10, 2015

I'm really happy that my car works well Thanks Mike for fixing my car! I'll come back to you whenever Ihave a car problem.

Kathie

Jun 6, 2015

Very professional, courteous, friendly and considerate service.

keith nay

Jun 3, 2015

Wow! These guys are the best at customer service! They get things done quickly and exactly as promised, even faster sometimes! Thanks, Lithia!

Rusty

Jun 3, 2015

Oil change. Everyone I dealt with was quite professional.

S

Jun 2, 2015

Excellent work and service. Will utilize their service all the time.

4892abc

Jun 2, 2015

I had a great buying experience. I came in knowing what I wanted and was able to make the purchase without all of the normal back and forth. The staff was very helpful and actually listened when I said no, which was greatly appreciated.

janice b robertson

May 28, 2015

I was totally satisfied. The employees were helpful. I did not have an appointment, but they were able to accommodate me.

J.A. Applen

May 27, 2015

Always treat me great. I recommend the service department. Quick, and accurate work.

Kathy Bowman

May 26, 2015

As always, the service team and performance was excellent.

Beatrice Bloyd

May 23, 2015

I was completely satisfied with the oil change and service i received that day.

John L.

May 23, 2015

Although I do not own a Toyota, I always get my oil changes at Lithia Toyota. The price is fair. (Less than $40), they check tires and fluids, and fill tires to recommended pressures. It is a walk-in, walk-out service with minimal wait time and a comfortable service lounge. The service personnel are friendly and professional.

jimms1956

May 23, 2015

Salesman was good. However it was a waste of my time for Lithia to keep making offers when I told them I only make one offer.

Rogue_Native

May 22, 2015

My experiences are limited to my initial purchase and first two scheduled maintenance services, which have been satisfactory.Del Curry was great during the initial sale. Very friendly, down to earth, knowledgeable, and not pushy.Service experiences have been both friendly and prompt. They appear to truly care about me as a customer.

Matt K

May 21, 2015

John Oppy helped me through my A/C issue in my Tundra promptly and professionally. This is the third timeworking with him for car repairs. He has earned my trust by being honest and only fixing things that need repair, and being up front about price. I will continue to bring my vehicle to him because of this trust and excellent customer service he offers.

no name

May 20, 2015

They were very helpful. This is a ridiculous survey. I went to discuss having my oil changed on my new car. End of story. It wasn't due yet.

Lori Hutson

May 14, 2015

Delmer was great as usual as was Kate. I appreciate everyone who worked so hard on this to make it happen

Dennis

May 9, 2015

Good selection, excellent salesperson, and fast purchasing process.

Alanna Currie

May 7, 2015

These people are the best. I've been a customer for a decade.

Robin Hoerler

May 7, 2015

I was very impressed in that I mentioned that I had a coupon at home, and they honored the price without the coupon and washed my car. Such great service and employees. I am glad to be a part of Toyota. Thank you!

Julie Andzik

May 5, 2015

Service Dept does a wonderful job. Provides excellent service. Thanks John McHenry for doing awesome job.

Andy

May 5, 2015

I had an expensive warranty issue on my new FJ Cruiset (which I had recently purchased from this dealership) there were some mitigating circumstances that left the dealership with a choice. They could do the right thing and make the repair at no charge to me or using a technical issue they could according to the warranty choose not to do the repair. Fortunately for me the service dept and warranty company got together and decided to do the repairs even though "technically" they didn't have to. I'm very greatful for the integrity they showed. I would highly recommend this dealership to anyone wanting to either purchase it service a Toyota.Mark grossman and mike Myers in service dept were both great and worked hard to help me.

Crystal Estremado

May 2, 2015

Super customer service from Mark. He went above and beyond to make sure I would have a rental car while mine was being repaired. He was always concerned about my needs and did his best to meet them.

Geprge Barber "Dwight"

May 2, 2015

Mark Grossman did a superlative job and work when I visited this last week.George Barber

Marilyn Salter

May 1, 2015

The service was done quickly and with no problems.

Pam

Apr 29, 2015

My only complaint is that the process takes so long! We were there for hours even though there was no haggling over price or arrangements.

Peter Funch

Apr 29, 2015

I brought my car in for service and found the staff to be knowledgable and extremely helpful.

Spole

Apr 29, 2015

Josh was outstanding. He responded to my need to feel respected. He answered every question and provided multiple details. Josh gave me the time and space to make a great decision. He also utilized his support team - Kareem and John - to make me feel like part of team of professionals. Top marks

JP514

Apr 28, 2015

I know Al was happy to get this car off the lot and I was happy to take it. Del Curry always does a great job of showing me what's available and how the different vehicles compare. This one was irresistible. I've always felt good about my purchases at Lithia Toyota, but this one was exceptional. Thanks to Del and your entire team for making this an enjoyable and rewarding experience.

tom and judy

Apr 25, 2015

We were totally satisfied with your service department. The staff is excellent Mark Grossman and Melinda waited on us, very professional and nice. We also went to your parts department and got parts for our grandsons toyota pickup Dave was very helpful. Because of the service we receive from the service department, we bring all of our cars into your dealer ship to be serviced. We did go to Redding Toyota and was not happy with them at all. Thank you

Craig Batesole

Apr 23, 2015

Will continue to use dealer. work is always done in a timely manner, very professional. service people are very courteous, and willing to do whatever it takes to make it right.

Danny

Apr 23, 2015

The service was very good, just like always. John did the write-up promptly, verifying what service was desired. When I returned later, the service was completed and ready for me. Inside vacuumed and window cleaned bonus.

nacy123

Apr 23, 2015

From start to finish, an excellent buying experience! Chad was especially helpful with his extensive product knowledge. The financing was quick and easy, and I got the payment I needed.

Helen F. Davis

Apr 22, 2015

Lithia got in touch with the company that installed the invisible front end protection. The job was done over in just a couple of days. My car now looks just like new. Thank You Lithia

ed fawaz

Apr 22, 2015

Service performed at app't time..cordial and friendly staff..discussed possible price of tires for my vehicle...offered shuttle service which i did not need..

Karen

Apr 18, 2015

My new Prius is the second vehicle I have bought through Lithia in Medford. Both times were exceptional in every way. This most recent visit was the first service for my car. No problems whatsoever, and they were quick...didn't even have time to go shopping across the street. So saved me money! Lol can't say enough nice things about the sales staff, service dept, and ancillary services.Thank you.

SPR

Apr 15, 2015

The staff was prompt and courteous. The service was done in a timely manner.

Lacey McCraken

Apr 14, 2015

Good job. Wasn't really pushy which was nice. I was really just planning on looking at colors and ended up leaving with a new truck.

Toni Hartman

Apr 14, 2015

I have ALWAYS been extremely satisfied with the friendly, prompt service I receive when I bring my Rav4 in for service to Lithia Toyota. The guys are all extremely helpful, knowledgable and professional. I appreciate their honesty and advice when I have questions.

Susan Hearn

Apr 9, 2015

The quality of the repair and the service was excellent. It was just really expensive!

sharonr

Apr 9, 2015

Oil changesto my Toyota are always done easily and precisely. Great customer service, friendly staff. Thank you Lithia Toyota for making it a pleasurable experience.

maryinmedford

Apr 8, 2015

This visit was perfectly fine, the oil change was quick which was great! When i walked in, the man who helped me wasn't rude, but also wasn't very personable. I didn't think much of it, and the only reason I am even mentioning it is because of this survey. I am EXTREMELY happy with the Lithia Toyota service department!!!

William

Apr 6, 2015

I am always happy with the service toyota gives us We also bought a 2015 tacoma truck with josh st. germaine n we are very happy with the care we get n service

P Millen

Apr 4, 2015

We love this limited 1794 Tundra, super deluxe. Interior is luxurious, ride is super smooth and quiet. Every bell and whistle we could have hoped for. Lithia Toyota did an excellent job once again. Second Toyota we have purchased. Super knowledgeable salesman Curtis Bukelew gave us all of the info we needed to make a decision we are happy with. He really knows the systems of their inventory which I appreciate. Manager Kareem Duncan is always valuable as well for his expertise and assistance, great experience, efficient, happy customers!

Carolb

Apr 4, 2015

I love how I can arrive unannounced and an oil chance happens quickly and efficiently and with friendliness.Buying an oil card has totally been worth it and has certainly paid for itself in just a few years. I asked the guys in service about other makes of cars. Not a problem signing up my Subaru for a oil card or having major service also done there should I need it. (I plan to arrange this sometime this spring). Being open 6 days a week is a major plus in making that sale. I truly hope you keep your downtown location and not move out on Crater Lake. I've worked in customer service for over 30 years and you guys nail it. Just wish you had more women working for you.

ng

Mar 27, 2015

Greg did a great job. He was very helpful. He drove me around to several Lithia dealerships and made sure I got exactly what I wanted. THANKS AGAIN

Gladys Magro

Mar 21, 2015

I was very pleased with my service. The passenger seat belt wouldn't retract and I was given an appointment shortly after calling; also, I had an oil change scheduled in a few days and that was moved up and done while I was there for the repair. Everyone was very pleasant and helpful.

Ron

Mar 20, 2015

Service was excellent and completed in the time originally estimated.

Gond

Mar 18, 2015

Lithia Toyota is a great place to buy from. This is the 4th vehicle i have purchased from them. I will be back when its time for a new one.

Marci

Mar 15, 2015

I've always had a positive experience at this dealership regarding service to our cars,

Al Machado

Mar 14, 2015

Most excellent and very fast service by the Red Team and parts department and great shuttle service. Thanks so much.

Michael Moore

Mar 8, 2015

Top-notch personal care of my auto. Auto's oil change was promised at a certain time and was delivered at that time. All involved in the oil change process were professional and friendly which means a lot. The true value comes in the form of guidance for future oil changes plus any other service needed under the Toyota Care plan - very well presented to me verbally which added more value, and supports the many reasons to purchase an auto from Lithia Toyota. The purchase of the auto is one thing but the service and support following the purchase, in all areas of the Lithia company, are part of the relationship. Thank you!

Tom Willits

Mar 8, 2015

Great Service friendly staff. Mark does a great job! Kudos to all.

Tom Walsh Sr

Mar 8, 2015

They only thing that bother me is that they had to service my battery again, which was done last year. They said my battery was corroded, so now I am concern about what is causing my battery corroding so soon, with low mileage?

No Name

Mar 7, 2015

I have my car serviced at Lithia Toyota on a regular basis and the service is always very good.

Jane Martin

Mar 4, 2015

I had my oil changed. The service was prompt, friendly, and just great.

Lynn Nave-Rose

Mar 4, 2015

I called for an appt. for my 6 month oil change, my car was taken in at the appointed time, and the service was good as always.

Cathy

Feb 27, 2015

I was treated well, and have to trust that the additional service was needed. I have no way to know the quality of repair, as I cannot tell that anything was done, but assume all is well.

Fay Webb

Feb 23, 2015

The only negative comment I have is that the whole process took too long. I feel that the car should have been already washed and ready to go instead of waiting an hour for this to be completed. My friend and I were extremely tired from an early flight from San Jose, CA to Medford to pick up the car and hadn't eaten since 5:00 a.m.As a credit to customer service, we certainly appreciated Toyota picking us up at the airport upon arrival and the thoroughness of Doug Walker in going through the various features of the car as well as the financing and other available benefits of purchasing from Toyota. He was very easy to talk to and very personable.All in all, it was a good experience and I would not hesitate to recommend Lithia to anyone interested in purchasing a new Toyota.

Rex598

Feb 20, 2015

Latest purchase just as low pressure as first. Great vehicle at a good price. Friendly, knowledgeable, and efficient staff. I would buy here again. Thanks.

Dee

Feb 16, 2015

This is the first purchase of a car that I didn't feel pressured or taken advantage of.

Judson Hyatt

Feb 13, 2015

No problems with service, billing, quality of repair.

Arleen C. Zack

Feb 9, 2015

This was the best experience I have had at this dealer. for the first time, my oil change with tire rotation was completed and I was back on the road in 42 minutes. I always make an appointment, but I am more often stuck there for an hour and a half before I can leave--not this time--it was great!!!

Joe

Feb 9, 2015

Have the lifetime oil change and service here is always good.

Andy perkins

Feb 1, 2015

Fantastic car buying experience. Sales staff was extremely helpful and knowledgable. We got exactly what we wanted for a fair price.

Pamela

Jan 29, 2015

They care about good service and customers are important

pgbmeb15

Jan 29, 2015

great service, very friendly and great to work with. Listened to all my concerns. I wouldn't take my vehicle anywhere else. I trust lythia with my car.

Ms. Georgine Paulin

Jan 25, 2015

Extremely busy. Unclear which line I was supposed to be in. Ended up in the wrong line, long wait. Told me I had somewhat of a wait. Different story when I told them I had an appt. Very nice people in service. Everything went smoothly.

Bev

Jan 24, 2015

I have brought my Tacoma here since 2006 and have been completely satisfied. Nice waiting room area complete with coffee and tea.

Rj

Jan 23, 2015

Lithia did great job of taking ownership of its services.Mark Grossman is terrific as is the rest of the service individuals who make the place operate to a very high level of quality customer comes first service

Chuck

Jan 21, 2015

My whole experience with Lithia Toyota in one word, "AWESOME".John in the service department is, Awesome.Your whole staff is Awesome. Thank you Lithia!

Corrine

Jan 21, 2015

They are very nice to you and treat you with much respect and make you feel like they really care for you and that your vehicle is in top working condition.

Debbie Rucker

Jan 19, 2015

Thank you for always providing great service whenever I need it!!!

K9LOVR

Jan 19, 2015

Everyone was friendly and helpful. Had my 60,000 mile service done. My car was ready on time, all the service was nicely explained to me and my car was even washed :) Love my Venza!

Blitz

Jan 16, 2015

I think John McNerny deserves a title besides "other" for starters. I have worked with John at Lithia Toyota for as long as I've lived in Southern Oregon and he has always been friendly, knowledgable and supportive no matter what the issue with my Tundra truck. All the staff is fantastic and personable, but John has always stood out to me. I only come in a couple of times a year and it's always a relief to see him there behind his desk. Your top female mechanic (sorry, I couldn't find her name) actually recognized me and that I had upgraded to a new Tundra....that blew my mind. That is a really good feeling for a customer, believe me. You're not just another service contract when you go to Lithia Toyota of Medford.

bnd4hvn33

Jan 16, 2015

The service was done in a great length of time and the people were nice and friendly to deal with. The place was clean and looked good

Robert Ferguson

Jan 15, 2015

Late in the day I needed a new battery for my Prius. Got it it with no delay---good service.

bnd4hvn33

Jan 10, 2015

I have worked with Delmer for many years, and he always takes great care of me. He hooked me up with a vehicle that surpassed my expectations.

Jim Buvi

Jan 7, 2015

Chad Soares was more than friendly and helpful - - Give him all the credit Mike Hawly is the reason we have stayed with Lithia for all these yearsWe traded in a 2001 Avalon and a 2004 Camry that both purchased at Lithia

lifeways

Jan 4, 2015

I have done business with Lithia Toyota of Medford for several years and have always been treated with respect and caring for my situation. The service department has provided excellent service to my vehicles.

Jeff Bell

Jan 3, 2015

The service person I dealt with was super friendly and was engaging in conversation. This may seem like a minute point but they also referred me by my first name which I felt made the contact a little more friendly and family like. I realize some may not feel the same way. I also spoke to two people in the parts department about some aftermarket wheels and tires for my truck and they did not pressure me to buy right then. They both gave me good information and also engaged in casual conversation about other topics, again a very friendly contact.

Bob Fisher

Jan 2, 2015

Lithia performed an oil change and a warranty recall repair in far less time than was anticipated.

Dave Harvey

Jan 1, 2015

All is excellent. I need to get in some sort of standing order for both my Toyotas: each regular service call should include new windshield wipers. It's been about 20 years since I last was able to install new ones on my own.

Lorna Forbes

Dec 30, 2014

Factory Re-Call and Interior Detail: Discovered need for change of transmission and coolant fluids. Good communication. Completed within the anticipated time frame.

Natasha Taylor

Dec 27, 2014

Scott treated me with respect and concern about my situation and went out of his way to assist me with my purchase and the payment plan. Kareem Duncan was able to create a working payment for me, which I appreciated and Cate McPherson was once again extremely helpful in putting together a financial package for me.

Richard Svilich

Dec 27, 2014

They took are of my needs and completed the work very timely.

Jsil10

Dec 25, 2014

Quick service in and out with John Oppy as the employee who helped me. Always friendly and quick to acknowledge my prescence. Will return again.

Matthew McKinnon

Dec 24, 2014

Very happy with the service provided by John M. and the crew. Thanks

KimA.

Dec 24, 2014

The process was quick and easy, and John Oppy was very friendly and helpful. They even fixed the "tire pressure" warning light that had come on in my car.

Liz

Dec 21, 2014

The service was excellent. My car was washed and the inside was cleaned. My experience was positive. I was continually informed of the progress of the service.

C. Haaheim

Dec 19, 2014

In the past 5 years I have traded/bought several Toyota models at this dealership, the salesman I worked with each time is like a friend I greet whenever I see him. I faithfully take my current Prius there for regular servicing and the staff are all helpful and pleasant. They've wanted to 'shuttle' me to wherever I was going during the servicing period, even when I assured them I could walk it. I've owned a Camry, 3 Highlanders, and 3 Prius. I loved the comfortable ride and space of my SUV's but the gas mileage of the Prius won in the end, and I have transported a loveseat in it.

Peter Potemkin

Dec 19, 2014

Went in for an oil change. In addition to changing the oil, the service technician also checked the tires for air pressure. They incorrectly inflated the tires to 42psi. The vehicle and tire specs (marked on the vehicle) clearly require only 32psi.

James Williams

Dec 18, 2014

Took my Camry in for a service bulletin software update. I was in and out in about an hour. The service rep was cordial and efficient, just what I look for when I take my cars in for service.

John H

Dec 18, 2014

The service team arranged an inspection to identify a clunking sound that seemed unusual to me on Dec. 10th. We couldn't quite duplicate the sound during this second visit, but they checked things over thoroughly and we felt that there were no safely issues. We will continue to monitor and now feel more comfortable. Thank you for your concern and reassuring efforts!

Jasmines Nana

Dec 13, 2014

I have been pleased each time I have visited Lithia Scion of Medford

Noel Caro

Dec 9, 2014

Shuttle service I received was outstanding. Children's playroom needs updated toys.

Tina Hutton

Dec 6, 2014

Very happy with the trade in value I received for my former 2007 Toyota Sienna, which allowed me to purchase the 2014 Toyota RAV4 from this facility at a price I could afford to pay...Thank You!

John Doty

Dec 5, 2014

I'm a repeat customer for the dealership and the specific salesman, and I did a lot of scouting online, so went in knowing exactly what I wanted and whether I was paying a good or great price (thanks to CarGurus). It was a very pleasant two part trip with just me, and then my wife and son joining for the actual purchase visit.

Phil Gagnon

Nov 21, 2014

Service crew are an excellent group and well organized.

galaxyink

Nov 21, 2014

I went in for an oil change and was pleased with the service. The customer service was fast and did there job well. I appreciate the good attitude with all of the employees I encountered with my visit. Thank you.

Dave Duggins

Nov 19, 2014

It just keeps getting better with each visit to Lithia Toyota of Medford! There's always a friendly, welcoming atmosphere with a clean, comfortable facility to relax in while I wait, and the coffee is always on...fresh and hot, just the way I like it. Over the years I've brought my vehicles to this dealership for repairs because they've been done right the first time, every time! Let me repeat that. I have NEVER had to bring any of my vehicles back because the repair was not done properly! Now that's what I call SERVICE! I have also purchased several vehicles from them. Their sales staff is knowledgeable, friendly, and very professional. They've always listened to me and treated me with respect. Everyone at the dealership has made me feel like part of their family and I feel lucky to have found a dealership that I can trust.

Stephen Freeman

Nov 18, 2014

I was traveling from Medford to Reno. After checking out of the hotel my 4runner would not start. I got a jump and got it over to Lithia Toyota. On a very busy service morning I received the help of Service Advisor Jared Baugh. Jared went out of his way to get my car in and diagnosed and back on the road in short order. I really appreciate the excellent service. Thank you Steve Freeman

Natasha Taylor

Nov 14, 2014

A few years ago I had a 1998 Sienna minivan that I wanted to drive as long as I could. Lithia Toyota service employees went out of their way to help me keep this vehicle in working order - finally traded it in at 275,000 miles. In the past year I leased a Prius from Lithia, who continues to deliver high level maintenance service. This dealership also has great personnel who provide excellent customer service, whether I'm getting an oil change or buying a new car. One day I needed to complete a computer project while waiting for my Prius oil-change and service check-up to be completed. The waiting area was filled and the TV was on I needed a quieter place to compose. I asked it there was some place where I could work and was escorted to an empty area and desk where I could have privacy, think better, and get my work done.

Laura B

Nov 10, 2014

Friendly and helpful service writers. My car was serviced in a timely manner. Pleasant reception/waiting area.

kiley.bechlercorwin

Nov 6, 2014

Always a pleasure! We will only come to your dealership. Brian Berg has been part of all three of our vehicle purchases this year and we will stay with him wherever he ever goes.

solongone

Nov 6, 2014

What a nice experience with experienced professionalism. And the service was excellent. Sales were friendly, unhurried and non combative. 10 stars. Would recommend to all.

Ted Mularz

Nov 1, 2014

Without appointment my service was done within a reasonable time. I was greeted promptly and the work order was executed very efficiently.

Robert Sears

Oct 26, 2014

First class service prompt and professional. Lithia Toyota medford is a step above the rest..

Matthew P.

Oct 24, 2014

My salesperson, Del Curry, was great! Very friendly and knowledgeable about the vehicle, and without the stereotypical high-pressure approach. Truly a pleasure to deal with.Financing was quick and easy, handled efficiently.I was also pleased with the service department during my first oil change. The shuttle service was convenient and timely.Overall, I'm very happy with my purchase. Great vehicle from a great dealership!

neil.gralnick

Oct 22, 2014

The total package, from the fisrt time you come in. Also my stepson comes up from San Jose, CA to have his work done here. This has to be the best experience I have had with a dealer.

Bernard

Oct 20, 2014

The service manager went out of his way to make sure repairs were done in a timely manner.

Charles Llewellyn

Oct 20, 2014

Very pleased with the service. Mark and the rest of the staff were very friendly, respectful and helpful.

Virginia McGraw

Oct 20, 2014

My service was prompt and efficient. Personnel were competent and took care to explain problem. Shuttle service was great.

soulser5er

Oct 19, 2014

Steve Philips , General Manager went to bat for me and got what I needed. he Knocked the ball out of the park! great customer service!!!!!!!!!!!!!!!!!! Five Stars!!!!

Marci

Oct 18, 2014

The staff at Lithia Toyota in Medford are always friendly and helpful

John T. Carter

Oct 16, 2014

Mark Grossman, Service Advisor, is great to work with. He is very helpful, has a lot of knowledge, and treats his customers with respect. Mark always calls me by my first name. I always request Mark when making a maintenance or repair appointment. John T. Carter Mt. Shasta, CA

Silky5

Oct 16, 2014

Mark and Dianna were very professional. Dianna helped getting the information for a new key and clicker. She faxed the information to the insurance company. She called when the clickerarrived. Mark had the shop make a new key program the clicker. I was in and out of the dealership within the hour.

Ben Bergreen

Oct 15, 2014

Lithia Toyota does an excellent job of servicing my Toyota Tacoma. Sixty thousand problem free miles and counting!

Ted Clark

Oct 15, 2014

Excellent experience because of John McNerney and his service techs.

Jeff

Oct 13, 2014

The biannual service was provided in a friendly, efficient manner. They even vacuumed my car!

Jah Galaviz

Oct 11, 2014

Had our regular prepaid lifetime oil change - gave excellent service - felt totally taken care of - thanks

Paige Suste

Oct 9, 2014

Only complaint was that it was freezing cold in the waiting area.

Frank Clifton

Oct 9, 2014

Very professional and on time ! Great Experience Mark clearly explained the neededrepairs. Repair came in under estimate. The car was washed and vacuumed when picked up, nice surprise !

Everett Lumsden

Oct 5, 2014

The overall buying experience was excellent. I would recommend this dealership to a friend.

Dave

Oct 4, 2014

Always great service. Friendly, authoritative, complete, thorough, and with a smile.

Evonneatlas

Sep 26, 2014

Yesterday dropped by Lithia Toyota because we had our car serviced in Vancouver, BC and they did not reset the maintenance. Service notice that appeared on our dashboard. Jared Baugh helped us and within 5i minutes we were on our way!Thank you Jared for your time and for being so friendly during the short time we were there!

Bernerd

Sep 22, 2014

Oil change was done quickly, very nice people to deal with.

Gwen Lopes

Sep 21, 2014

They do excellent work that's why I still take my car there. Always there to help. I have never had a bad experience.

Danny Swanson

Sep 20, 2014

I was able to slide in without reservations, no line, and the scion was in right away. I left to complete other tasks, and returned with my oil changed and tires rotated. The tech did a good job, and the service writers efficient and pleasant. The store still looks good and clean. You even had a new guy (?) greet me in the driveway that took the info for the service writer, speeds things up some.

Cynthia CS

Sep 20, 2014

Went in to trade in used toyota for new one. Agreed on truck, confirming several times on exact model of used one just new. Shook hands, put down $1,000. Called and told it was in. Went to go get it just to find it was NOT what was agreed on. Then they offered what they had originally promised but only for another $1,200. Lots of wasted time (over ten hours) and two trips from the coast over there just to have to ask for my money back and drive back. Not a reputable place at all. Watch out for their bait and switch technics.

Debbie

Sep 19, 2014

The service department always provide great service.

Peter Funch

Sep 18, 2014

I arrived at the appointed time and one hour later I was on my way home. The service people were friendly and competent.

Lorna Forbes

Sep 15, 2014

Got prompt, courteous, and informative attention from All Hands, as well as fitting me in to fix an unscheduled problem (new brakes needed).

Ayden_0215

Sep 15, 2014

This is the second vehicle we have purchased at Toyota with Bryce. We love the fact that he shows is exactly what we want and does not pressure us at all when it comes to actually purchasing the vehicle. Thank you Bryce for such a wonderful experience both times around!

jackie

Sep 13, 2014

It has been so nice to have purchased the "free" oil change. I do not have to think about where to go. I just go to Lithia and I can arrive there at seven a.m. and be the first in line. What a beautiful facility. The Rogue Valley is blessed to have such a wonderful business here.

Tom Libby

Sep 13, 2014

I like dealing with Lithia and I like the maintenance programs, i.e. lifetime oil change etc. This is the third vehicle I've purchased from Lithia.

Mike

Sep 11, 2014

I like lithia toyota. That are always quick and have excellent customer service

JP2112

Apr 10, 2014

Most fantastic experience at any Toyota dealership I've ever been to. I was fortunate enough to have received assistance from Benjamin Barringer and Kathryn Zinn. What an amazing team they make! Kathryn helped me with my initial internet inquiries about my beautiful 2014 SE Camry. She was extremely thorough and forthright with the information and pricing. Very engaging as well, which helps when you're communicating by email with a stranger.Benji put the car on hold for me when I called a week later. He has a wonderful gift with humour. It made the whole transaction very comfortable and fun. When I drove down from Portland and finally got to meet them in person, they continued to make it a fast and actually pleasant experience. Not at all what the average person expects when they decide to make such a large purchase. Benji definitely made 100% sure I was happy with everything.In the end, I drove away in a good looking and dependable car while making two new friends at the same time!

JeffLedeman

Mar 13, 2014

I live in Connecticut. In a panic,I contacted the dealer and spoke to Ron Hogan explaining that my 20 year daughter was stranded 15 miles from this dealership. Ron immediately offered to pick her up and bring her to the dealership which seems to be something a salesperson would do in anticipation of a sale; however It was more a kind gesture from one father to another. Ron also offered his friendship offering my daughter additional transportation until the new car was able to be picked up. He has also been back in touch with me to remind me that my daughter could stay in touch if she needed help of any kind. So here I was calling some complete stranger across the country asking for help to go pick up my daughter somewhere in Oregon. With so many sad stories of violence all over the world, isn't nice to know that you can still depend on kindness, trust, decency, and friendship from a complete stranger.No surprise that everyone from this dealership couldn't be nicer, and my experience of leasing our RAV 4 was excellent.Jeff Lederman, President RHINOGIFT.COM

BrendaJoy1957

Mar 12, 2014

Excellent service by Brian & owner. Non-obtrusive sales; he requested what I was looking for and only brought me to those types of cars. Bought! :)

shellculby

Sep 18, 2013

My issues was not in the actual sales transaction. Once I drove the vehicle off the lot, I never heard from the dealership again. Infact it has been 15 days since I purchased my car and my trade in is still not paid off. Dealerships I have bought from in the past have MUCH better follow up skills. Lithia Toyota must not need any referral business.

cletusatwood

Aug 7, 2013

I had my Tacoma in for service today. Lithia's shop manual calls for 1.2 hours labor to change a set of spark plugs. Really? Is that the shop manual estimate for a confused mechanic? Sure enough, in less than a half hour my truck was parked where it couldn't readily be seen from the waiting room. After another 20 minutes I went to the service counter to see what was going on. Oops. It seems they were in no hurry to tell me the truck had been off the rack for quite a while already. Yet, I was charged for 1.2 hours labor to get a set of spark plugs that were installed in less than 30 minutes. Un-fricking-believable. My local Ford dealer gives an estimate based on the shop manual, but then only charges the customer for actual labor time. Maybe the incompetent Lithia thieves should consider trying honesty for a change.

TFORPC

May 12, 2013

From the time I arrived at Lithia Toyota of Medford, I was treated respectfully. Ben and Kareem went above and beyond to ensure satisfaction with my new Corolla- offered very reasonable value for my trade, and matched the best quotes of other Toyota dealers within the state. New car buying is something I generally consider to be a strong-arming contest between buyer and dealership, but this was as easy as can possibly be. Believe it or not, car salesmen can be nice guys.

gh7896

Feb 17, 2013

John Uri was excellent in a professional demure. He worked with me for about 7 hours until we got the right Prius. He was very patanant and polite. I'd recommend him for a promotion or Sales chief to work with any customer. A ver nice gentleman he is.

tylerchase12

Dec 18, 2012

Lithia Toyota is a friendly proffesional dealership. I bought my truck new and have been going back for routine maintenance and service. They have a good service department that works to make their customer happy.

Dejaceo

Oct 20, 2012

We felt no pressure to buy. We were treated with respect. Chad answered all of our questions and seemed very knowledgeable about the Toyota Prius Plug-In. He went beyond our expectations in closing our deal.

janinecantin

Oct 15, 2012

Both Denny and Bill were very knowledgeable, professional, and friendly. They answered all our questions and gave us a deal we can live with. All and all, a very satisfying experience

heaslet

Oct 14, 2012

Holy smokes. Who are they paying for the 5 star reviews. Service department left metal filings on brakes after servicing discs and pads. they refused to fix the problem and instead tried to tell me that new disks and pads were needed. (Less than 2000 miles after a complete brake service on a newer car.) Following this, the service department charged over $100 to hook up a code reader for 2 minutes - and as a final blow gave a dishonest diagnosis. I paid to have my brakes redone elsewhere,where they showed me the sloppy workmanship from Lithia Toyota, and paid $60 elsewhere to have my code problems repaired. Lithia dealer wanted to charge over $800 for the same work. Don't go here. They are rated a "D" by the BBB. Keep in mind that the nice person selling you services in the service department works on commission. I am very embarrassed to admit that I returned to the dealer after the first problem, but I won't make this mistake again - and I hope this review will prevent someone else from making the same mistake.

Nathaniel

Oct 5, 2012

Wow! The sales men that do service write ups are so pushy. We purchased a life time oil service and they do not seem happy when you bring it in for that. It seems that the service department have more sales tactics then the actual car salesmen. I have heard that you are supposed to get a survey via email after any service work done, but after 10 years I never get these surveys to tell them what I really think.Even posted prices for services, are not what is recommended. Things like wiper blade for sales are just the inserts and then when purchasing them, they say you really need the whole unit, not just the insert.

markb1525

Sep 19, 2012

We had a very positive experience with Jesse and Curtis.They were both friendly and informative. We did not feel undue pressure tobuy and we really liked that.

DanetteM

Sep 17, 2012

I had an amazing "On-Line" buying experience with Ben and Kathryn in Lithia's internet sales department. Going to the dentist and hassling with buying a car are two of the consumer experiences I avoid the most. However, my experience at Lithia was top notch and has changed my view on car buying. The On-Line/Interent process was extremely efficient and involved NO hassel. I shopped in advance online and the internet sales department even had all of the financing worked out ahead of my visit to the dealership. Online is the only way I will shop for a car again!Danette

gejacobs

Aug 20, 2012

There aren't enough words to describe my experience with Denny Kane at Lithia Toyota. It was an amazing experience. Denny is by far the best sales person I have ever dealt with. I've bought many new cars in the last 20 years, all Toyotas, but I've never had a sales person who was this friendly and knowledgable. He really knows his stuff and was patient with answering all of my questions. It was obvious that he loves what he does and is truly excited about the product he is selling. I was impressed by Denny in many ways but the thing that impressed me the most was the fact that he was willing to stand out in the 100 degree heat to sell me a car. Denny Kane will be the guy I recommend to all my friends. Thanks Denny for a great car buying experience!!!

Chika74

Aug 4, 2012

Five star service! My Dread of voltures n finagling in the parking lot flew away when a young guy walked up to me and introduced himself as Ben berringer. I had the best most relaxed car shopping experience in my life. There was no haggeling, no games, no chasing after me to my car with a better offer. It was a straight up sales, no b.s. all this said, what really stands out is the two gentlemen that I dealt with made it all possible (Ben & Kareem Duncan ) truthfully without their professionalism, knowledge and people skills I would of bought elsewhere. Them two are a irreplaceable asset to your establishment. I can only hope you appreciate and value their work ethic. Because of them I plan on making you my first choice in future purchases and the top of my refferals. Great job toyota

scottmw

Apr 22, 2012

At 54 years of age I can appreciate what it means to be a professional. Mr. Kareem Duncan is a professional in every sense of the word. Mr. John Uri was everything we could have expected and more. This was without a doubt the most professional, fun and respectful vehicle purchase we have ever been part of. Lifetime.M.W. Scott and K.F. Martin

Dawn Hyatt

Mar 25, 2012

We are not ones who like going through the process of buying a car. It is usually a huge turn off to my husband and me. This time was completely the opposite. It was by far the best buying experience we have ever had. Tremendously friendly, very thorough and hands down the best salesman! John Viera was very informative. Never pushy and met all our needs. We will absolutely recommend Lithia Toyota and John Viers for anyone looking for a new vehicle.

bsancibrian1706

Mar 2, 2012

Awesome dealer, my fiance' and I were having issues with our local Lithia Toyota dealer and we were given the run around for a month. I sent an email request to Lithia in Medford of what we wanted and we received a response in less then 2 minutes. We began working on paper work with John Vierra right away. Less then 45 minutes later we were approved and had our brand new 2012 Tundra TRD Rock Warrior on its way. The staff of Medford Lithia was amazing, very polite and were not the typical pushy salesmen we all dread. All around this dealer was AMAZING!

bvanzee

Mar 1, 2012

I took my Mother's 2001 Toyota Avalon in for servicing. I had vaguely recalled from prior visits that because of age of the vehicle (not milage) we needed to consider changing the timing belt. After discussion with Marc who did not push the issue at all, we decided to do it since my mother is 91 yrs old and it would not be a good idea for her to be stranded suddenly. I got a call a few hours later that the mechanic found the belt to be practically brand new. Marc did some research on the prior service calls and discovered that it had been replaced in 2010, three service visits ago, but less than 10,000 miles. He stated that they would put the car back together with the present belt and no charge. I felt this was remarkably honest inasmuch as I had authorized the work and would never have known that it wasn't necessary. An argument could be made that I, not the dealer, was responsible for knowing what had been done and I would have been happy to pay something for their trouble.

dtron02

Feb 28, 2012

Al Gunn took care of the situation and was very remorseful about how I was treated in this whole ordeal. Litia Toyota redeemed themselves. For now on, I'll only deal with the experience salesman there.

Jorene Modrell

Feb 27, 2012

I want to thank Mitch for bringing our faith in Lithia back so we could feel comfortable enough to buy our new Corolla from Medford dealer instead of going all the way to Eugene, like we did when we bought our 93 4x4 truck again thank you Mitch.

hulteenplus

Feb 17, 2012

I had an emergency when my 2008 Toyota Highlander Hybrid would not start, and I needed to get a prescription filled for my husband in a hurry. First the service department tried to talk me through the jump start process. I could not get to the part I needed to connect. He then referred me to a roadside service number.The service folks advised me that my tow-service agreement was not in the computer, and I must pay $110 for the call. My situation was dire, and I gave them my credit card number to get the process started.Then I called Lithia Administrative services (My service agreement record said it expired in 2015.) Apparently my record was not in the computer. The woman said she would "go upstairs and find the contract, but it would take 10 minutes." In less than 10, she called and appologized. My service call was part of my contract. She called a roadside service and, before we had finished our conversation, he was by my car. He checked the car throughly, got it started, and stayed while I left the driveway to make sure I was O.K. He advised me to drive directly to Lithia motors and get the battery charged. I explained to service person, Michal Campbell, who immediately took my car. I explained about the prescription, he called the shuttle driver, who took me to Costco and waited while I got my prescription filled. He was a delightful conversationalist and very helpful and pleasant. The whole experience, which started as a total disaster, was handled in such a friendly, helpful, and interested manner that disaster was turned into a pleasant experience. I am telling everyone that there is more to Lithia than just cars...THANK YOUNoreen Hulteen

AshlandKathy

Feb 14, 2012

Helpful and great service. Jack with the shuttle is always great to travel with! We have 4 toyotas so we have used their services a lot.

jehuber

Feb 6, 2012

I came for an oil change and a 40,000 mile check up. All aspects of the service were great. After I dropped off the car, Jack got me to work on time. Work was performed in a very reasoable time and I called Jack for a ride back to pick up my car. By the time I got outside of my office, he already had arrived. The excellent shuttle service makes taking my car to the shop very easy and convenient with little interruption to my day.

dgreen1020

Jan 24, 2012

Mark and Jack were both outstanding in service, professionalism and respect. I appreciated their timely service and customer service. Mark gave we his time to explain all of the issues I requested information on in a professional manner. And Jack was very polite and timely in his shuttle service.

hagerbek1

Jan 19, 2012

I filled in all the blanks and ratings. Do not force me to write something when I do not want to or I will not complete ratings in the future.

RAVolivia

Jan 19, 2012

A side benefit for me in taking my car in for service is the excellent shuttle service. Jack, the shuttle driver, is efficient, friendly, and helpful. The dealership is very responsive to me as a customer and provides excellent service.

BarbBasden

Jan 18, 2012

Mark Grossman and John McNerny were very helpful with repairs and provided help getting insurance reimbursement for needed repairs. Shuttle driver has good jokes and is very helpful.

marlaestes

Jan 18, 2012

Car was ready before promised. They checked into something and said that it didn't need replacing which made me feel confident that they weren't trying to sell me anything that I didn't need.

jaminmama

Jan 11, 2012

Michael Campbell always takes care of my concerns efficiently. Michael quickly returns calls and explains each situation in terms that I can fully understand.We live in Gasquet, Ca. There is a Toyota dealership/service dept. in Grants Pass, Or. which is 1/2 hr. closer to our home. I return to Lithia Toyota, Medford because of the great service that we consistly receive from Michael.Sincerely,Nancy Powers

lillylee

Jan 6, 2012

We have a lot confidence in John McNerney. We have been going to him for many years and know that the service experience will be excellent. When it is time for a scheduled maintenance, we know the work will be handled perfectly.

nacozy

Sep 22, 2011

Wow, these guys are nice! This is honestly the best customer service I have ever experienced. Thank you to everyone who helped me at Lithia of Medford.

Terri Lynn

Sep 21, 2011

The staff at Lithia Toyota of Medford are efficient, respectful, and helpful. I especially appreciated Jack (the shuttle driver) for going out of his way to help me get to where I needed to go while my car was being serviced. He was very courteous and kind, and even helped me transfer some heavy packages to my car. Thank you, Jack and Lithia Toyota of Medford.

chata22

Sep 2, 2011

They really are good at getting the job done.Kyle was very nice and friendly.We love our truck and we appreciate the time and service provided.

jailoliv

Aug 16, 2011

My wife and I not only hate pressure from car dealers but often postpone the purchase of a vehicle if we can't find a sales person who is genuinely interested in answering our questions and concerns instead of pushing the purchase. We can easily say no to that kind of pressure but we were very surprised and happy to meet Chad. He was courteous, friendly and very professional. As is our policy, we didn't purchase the car we wanted the first day but we were so pleased that we went back the next day and purchased the new car. We wanted all the bells and whistles and WE were pushy to add them. Chad would just explain the pros and cons as if he really cared and we believe he did care. Great job Chad. I was also very pleased at the friendliness of Chad, the shuttle driver.

hellogretch

Jul 24, 2011

Jack is prompt, courteous and available whenever needed. He works around a work schedule and is dependable. He is a great asset to the dealership.

jrotenberg

Jul 13, 2011

Fantastic service! We were on vacation and our car broke down near Ashland the night before we were planning to drive back to California. It was the 4th of July - nothing was open. We had the car towed to the nearest Toyota dealership. The team there found out the problem early on the 5th, ordered the part we needed and had us on our way by noon on the 6th. They processed the work under our warrantee and it only cost us the price of an air filter. Later on, we had some issue about getting our rental car reimbursed. Mike Myers took care of it and is making sure we get reimbursed. Lithia Toyota went above and beyond to make sure we were taken care of. Thanks so much!!!

Maleamarie

Jul 4, 2011

Michael was wonderful handling all my needs and explaining eveythin thoroughly. Jack was there to shuttle me to my hotel and pick me up minutes after I called him for a ride back! I was very impressed and will use this dealer again in the future! Thank you for all your help!

2011may

Jun 25, 2011

Michael and his staff were extremely knowledgeable and friendly and went above to make sure we were treated right and were happy with our purchase. I would refer anyone to Lithia Toyota for car sales.

Shasta Snow

Jun 17, 2011

We own two Toyotas, an Avalon and a Highlander, and have always used Lithia Toyota for all our service since relocating to Medford. We are completely satisfied with all work done during every service visit. Lithia Toyota has an excellent reputation, and we are very pleased with the quality of their work. Both cars are also signed up for the Lifetime oil changes. Ryan worked with us during our most recent service visits, and it's a pleasure working with him and all the staff at Lithia Toyota. We are very satisfied customers and have been Toyota owners for over 30 years.

Ralph & Nancy Wentworth

Jun 9, 2011

My husband and I have been looking at new cars for about 4 years. We decided to buy a car from Chad because he was NOT pushy, very pleasant and when it came down to dealing about a price, he was VERY professional and NOT high pressure (which I really enjoyed. I will be giving out his name to any of my friends that are looking for a new or used car. This is our fourth vehicle that we have bought from a Lithia dealer and we have nothing but excellent customer service from your empoloyees. When it came to filling out the paperwork it was very easy and fast and efficient!

sarsenault

Jun 3, 2011

Thanks to all at Lithia Toyota,, And a Special thanks to Brice,, Great dealer and component to uphold the great Toyota name. Everyone there were more than willing to help with all our needs. If you are local to Southern Oregon and are in the market, go see Brice at Lithia Toyota of Medford and you will not be sorry.Plus you will be the proud owner of the best car on the market!!!!

SamanthaElaine

May 17, 2011

Lithia Toyota of Medford was the best choice. My Sales person Michael Vierra really walked me threw the buying experience. I never felt pressured into buying which was a breath of fresh air. He really listened to what I was looking for in a car and in my budget. He was able to answer all my questions. Even after my purchase Michael has continued to call to see how my new car is doing and to see if he can answer anymore questions I might have. Im so happy with my 2011 Camry SE. I would 100% recommend Lithia Toyota to all my friends. I really think I got lucky with my sales guy. He was AMAZING. If your in the market for buying a car I would go straight to Michael.

cal123

May 16, 2011

Buying a car is stresful,nomater how you look at it. a high on the list is finding the right car and dealing with the sales people. Under dealing with the sale people,I put the stress of hagling the price etc.I have to say those we dealt with made it much more pleasant,and confortable.They made it posible totest out and be sure which car that would work the best for us.They gave us the time we needed,and all the info to make the best disision.No presure.Brian not only was our sales person but will remain our friend. Calvin & Diana

westgl

May 13, 2011

So far i have bought 4 cars from David Solario, He listens and then gives you what you want, no pressure, he is knowledgeable, yet humble, but tells it like it is, he is honest He does not try to B.S. you, like some salesman I have dealt with (not at this dealership.Everyone including the management, are straight shooters. My salesman David Solario is someone you can trust, he will not take advantage of you.I would suggest that if you need a car, truck, go see David Solario, you will be glad you did. I am.

magoose

May 5, 2011

As looking for a car is not the easiest thing to do, we had a great experience with Lithia Toyota of Medford. The employees we dealt with were very friendly and we feel they did the best they could to meet our needs and get us into a great truck. We love our new truck...thank you!

JohnMarshall

Apr 27, 2011

From the moment I visited Lithia I was impressed with my salesman, Rick Aarons. He was curious and knowledgeable and he asked several probing questions so as to determine what vehicles might be the best for me to see and consider. He spent considerable time with me on a test drive and answered all of my questions. He introduced me to an "old pro" salesman partner named Del who really took me through the benefits of the 4 Runner I was considering. What I heard helped me make up my mind. I then met Rick's boss, Kareem who spent considerable time with me to determine what it would take to close the deal for everyone to be happy. After a few days of deep consideration and additional research I made the decision to make my offer and was very happy that my offer was accepted. Rick personally delivered my 4 Runner right to my home 2 1/2 hours away from his dealership, had the vehicle washed and gassed up before taking me through the car's features. Great experience all the was from start to finish.

scubagirl

Apr 25, 2011

After checking different dealerships on line, and doing my homework, looking in the consumer reports, to find which car might fit my needs, I decided on the Rav4. I haven't bought a car from a dealership, in over 11 years, so I was very nervous when I arrived at the Lithia Toyota Medford dealership. My last experience took about 8 hours, to buy a car. Michael Vierra greeted me, asking if I needed help. I told him what car I was interested in. He asked if I wanted, New or used? I hadn't decided yet, so he took me right over to the used Rav's. He proceeded to explain the difference between them. I was surprised he didn't try to sell me a new car right off the get go. I never felt pushed in any direction. He just answered all my questions, then took me for a test drive. He let me drive where I wanted to go, to try the car in different conditions. When we got back, I had decided which car I wanted, he didn't try to sell any particular car. He let me decide on my own. The whole experience was really pleasant. Everyone I dealt with throughout the process was just as helpful and friendly, and I was out with my new car, in 4 hours. I would recommend Lithia Toyota Medford to all my friends and family. I would also recommend Michael Vierra as your salesman. Glenda Little

superpat

Apr 7, 2011

From the first introduction to a handshake on completing my purchase, the process was efficient, friendly and very helpful. The first person I encountered at the showroom door was sales consultant, Beau Brown, who offered to answer my inquiries about the Prius Hybrid. As I had some very specific questions, Beau informed me that he is new to the sales force and offered to introduce me to a more experienced sales consultant to answer my questions. Mitch Ruis was on the scene in short order and was very well informed regarding my inquiries. He showed me what was available and explained why there would not be much room to flex on the sticker price (citing the recent problems in Japan all but ending further imports for the time being). During the test drive, I was impressed with the vehicle. Mitch's explanations of the vehicle's attributes and operating procedures allayed my initial feelings of intimidation in driving the hybrid Prius. Mitch engendered confidence that I was being given an honest appraisal of the situation and his willingness to share what he anticipated would be the situation in the near future were convincing arguments for me to make a decision to purchase on that first visit. At no time did I feel that Mitch was being anything but honest and helpful and I did not ever feel pressure to make a decision one way or the other. Mitch was just very helpful in aquainting me with the vehicle and it's attributes. Throughout the entire purchase process, the personnel I encountered at all stages made a special effort to be helpful and to make me feel that I, the customer was special to Lithia and they extended every effort to make me feel welcome and appreciated as a customer. From the parts department when I ordered seat covers to Beau who walked me through the final paperwork before offering his best wishes for my satisfaction with my new car. I felt that he was sincere when he offered to be available to answer any questions or concerns I may have in the future. On reflecting on the experience, I got the same offer from every person representing Lithia Toyota from the customer service representative to the parts department.I hope I will be as happy with my Prius as I am with the staff at Lithia. Good job all the way around.

The Prof

Apr 7, 2011

I had checked the internet site for a Certified Prius Toyota and found that the only one listed was black and I did not want a black car. We were in Medford and decided to stop by and visit Lithia Toyota. Michael Vierra came right over and greeted us and asked if he could help us. When we told him what we were looking for he took us over to two late model certified Prius cars that were on the lot. We saw that one was just the model and color that we were looking for and had special equipment on it that we wanted. We were able to go for a test drive, check out the car which was in like new condition, a beautiful light green color and we were able to complete the sale that afternoon and drive it home. We are delighted with the car and the the sales department at Lithia. They made getting the car we were looking for easy and a good value.

chadlover

Apr 1, 2011

Great experience all around. Sales person was super helpful and continues to be whenever questions about my car's functionality arise. During the test drive period, there was no pressure from the managers to close the sale. I felt like I was among friends. They simply gave me all of the information required to make a sensible decision rather than try to bully me into a purchase.

AkuaMalulani

Mar 31, 2011

My Husband and I had been looking for a vehicle for over 3 months, had been on and off all the lots in Medford except the Lithia stores. I had some friends and family that didn't have very good experiences with Lithia in the past and was VERY hesitant to even step foot on a Lithia lot. I am so glad we finally decided to stop at Lithia Toyota!! First of all it was the ONE and ONLY lot in town that it didn't feel like a flock of vultures was waiting to descend on us. When Chad Soares did finally approach us, he was SO personable, easy going, immediately made us feel like we could trust him, and that he was genuinely concerned with our needs and time-line! We had found a used vehicle that we were interested in, however we weren't sure that is was what we really wanted. We left that first night not feeling "PRESSURED" but KNOWING that when we finally decided on a car that it WILL buy from Chad Soares no matter what, we didn't want to do business with anyone else because of how he treated us!! He was AMAZING!! He spent over a week with us test driving cars and doing research for us to see what vehicles the other Lithia lots had just to try and find the perfect car for us. Ultimately we found EXACTLY the car that we wanted, got an AMAZING price on the vehicle, including a lifetime oil change, and ended up leaving with a wonderful feeling about Litha in general, and a friend! Since the purchase of our Nissan Murano, we have gone to Chad and Lithia and purchased a Dodge Ram for my Husband and we are now looking for a car for my sister. If someone were to ask me where I recommended to go to make sure that they are treated fair, with respect, and without feeling pressured, I would tell them to go see Chad Soares at Lithia Toyota he is the best car salesman we have ever dealt with!!!Lani & Michael McClure-- (`v) `*..* ..*) .*) (. (. . .`... LIVE, LAUGH, LOVE ...

CoastalFred

Mar 31, 2011

My wife and I stopped at the dealership to checkout used RAV4s and Prius. We ended up purchasing a new 2011 Prius. We started with Michael who was enthusiastic about the Prius, but stumbled on some more difficult technical questions. He explained he was more of a pickup guy, and he passed us to Chad who knew the Prius completely and introduced us to all of the significant features. Chad then asked Michael finish up our paperwork while he took care of a cient with a scheduled appointment. Chad still checked in frequently with us through the process and did a walk-through with our new car after all the paperwork was done. He made sure our cell phones were both synced with the on-board Blue-tooth and answered all our questions. Great teamwork and very friendly.

jmcnisbn

Mar 31, 2011

We always deal with John Mcnerney, we will wait for him to write up our vehicles if he is busy with another customer. He is the most comprehensive service tech we have ever dealt with, and knows our vehicles and our needs at any given time. We have always been treated very well by John and look forward to dealing with him for a long time to come.

yaser

Mar 31, 2011

customer service was excellent, no hassle, very informative and friendly. it was a very pleasant experience.Lithia Toyota's salesman Chad Soares was very professional, pleasant and extremely helpful. Chad was honest and made us very comfortable. we definitely recommend this dealership to all our friends. "Go see Chad at Lithia Toyota

nikki1400

Mar 29, 2011

My Husband and I have bought 4 vehicles from Lithia Toyota in Medford from Chad Soares. He is an outstanding salesman and makes sure every question is answered and we get the best deal possible. We will continue to come back for many years and continue to purchase from Lithia Toyota thanks to this outstanding saleman.

Vezzani

Mar 22, 2011

John Mcnerney is a wonderful asset to Lithia toyota's sevice depatment. He is smart, nice, and knows what to do and how to get it done efficently. When I came in this morning for an oil change there was a full line of vehicles. John smiled at me while he was with a customer and I said "LOF" please. He remembered from the past services and brought paperwork out to me in the waiting room and got it done. The question isn't why but how good this guy really is.. Thank you John! The ratings are such that reflect John's service, knowledge and delivering what was promised.

BillyMadison

Mar 14, 2011

David Struble was a highly ethical, knowledgable, and professional salesman who made my buying experience very easy and made sure I got the right vehicle for my needs. Lithia Topyota was a good place to buy my car. They would be lucky every salesman they had. was as good as David Struble.

KaylaBee

Mar 14, 2011

I had a pretty low price range to work with, but Dave was understanding and friendly. We searched for used cars with my specific needs in mind and once we found something he worked hard to make it the best deal possible for me. I had been looking for a new car for about a month and in one day I found the perfect car for me. I didn't get swindled, they didn't just want my money and Dave was really helpful in answering any questions I had. I would highly recommend this dealer to my friends and family. Even if you don't think they'll have something for you, just go and ask and I'm sure they'll find something you'll love! A+ service. I couldn't be happier or more relieved with my purchase.

amber_jade

Mar 10, 2011

I was referred to Chad specifically by a close personal friend because he was so impressed with Chad. We live in California but drove up Medford to visit Chad once i got a hold of him by phone. We had already been to SEVERAL dealers and were not happy with our experience but we were very happy with Chad! He was very helpful throughout our experience, answered all of our questions, and has been available to us even after our vehicle was purchased. He has gone above and beyond for us as customers and I am going to be happy to recommend him to anyone looking to buy a car in the future!

Nancy K

Mar 9, 2011

I am a tuff person to sell a car too. I do extensive research on the internet, spent countless hours driving and looking at different cars, and most of the time drive myself crazy trying to make a deceison which car to buy out the the countless number of vehicles ive drivin at just as many dealerships..This time things were different. I stopped by lithia Toyota in medford on my way to portland for a conferance and thought maybe ill just look at a few cars and get and idea whats out there and what I may like. It was raining and I was not in the mood to shop but I was there for the night so why not..4 Very peaceful hours later (yeah peaceful) I bought myself a new (well new to me)camry. My salesman David Struble was patient, understanding, and very knowledable about most vehicles on the market and shared honest opinions with me even when It reflected against the car we were looking at. In the end I felt like he had taken me through what would normally be a 2 mounth process, in 4 short hours. Ive been driving my new camry now for about 8 mounths and I couldnt be happier.Just goes to show that not all buying experiences have to be long, drawn out and dreary. When its time for my next new car, I would just imagine ill be taking the 6 hour drive back to medford in hopes that I can duplicate the same experience as before..A six hour drive seems short in comparison to the way I used to shop.Thanks Lithia Toyota and my salesman David Struble see you in a few years.

richard duncan

Mar 9, 2011

THANKS!!! ALL people involved were very professional and curtious!!!!! The first salesman Greg Schuster knew the product line so well that he actually changed my mind on what car to buy. He listened to me about my wants and needs. The suggestions were right on the money!! Then came JR to make the purchase smooth as silk! That was the easiest auto purchase I have ever experienced We are very pleased. Thanks once again Greg,JR and Gary !!!!!!!

doushbag1

Mar 8, 2011

stoped by lithia toyota my sales man david struble took time to figure out my needs very happy transaction would love to do buisness with this companty again his manager mark higgins was very understanding and did his best to fit my payment needs and exsplaned everything very well

razclan

Mar 7, 2011

Had a great experience with Lithia and my salesman Chad Soares. Walked in off the street to drive a Scion and by the time I was ready to buy I knew that this was the car for me. The test drive was comprehensive, fun, and I knew all of the components of the car and the type of vehicle I was purchasing. Chad was knowledgeable but more important he was passionate about ensuring I was making the right decision. Purchasing was simple with no high pressured pitches for features I couldn't afford or didn't want. Thank you Lithia for providing me with a safe and reliabe Scion XB and for a pleasant auto buying experience. Tammy

Jakinater

Mar 4, 2011

Before going to lithia toyota i spent alot of time in other dealerships and never found a salesman icould deal with until david...my experience at lithia toyota with the salesman david struble was like no other i have ever had.he was straight forward and brutally honest which is a rare trait in a salesman. He made us a great deal and in turn has earned a valued customer for life. From me my family and all the people i know.

tanisusa

Mar 4, 2011

I went into Lithia Toyota for a Prius test drive telling the salesman I wasn't looking to buy..just wanted to drive a Prius. 4 hours later I walked away with a 2010 Toyota Prius with 495 miles on its odometer very satisfied with the deal we made. Gary Rens was very helpful in his presentation of finance options, as I had never had a car payment before. Chad Soares, my salesman, has gone out of his way to educate me on the car's systems. When I left he gave me his card with his cell phone number on it and told me to call if there was ever any problem. I told him I wouldn't ever bother him outside of work hours. But, I did call him (with a situation that turned out to be user error) and he was polite, professional and available to answer my question on a Sunday night. He later came to my house to program the garage door sync to the car that I could not accomplish. His customer service is outstanding and deeply appreciated to those of us that have technical issues. I feel I got a great deal, a great salesman and great service. I would highly recommend Lithia Toyota and Chad Soares as a personal salesman. I love my Prius and am enjoying the 47 miles a gallon I am getting on its first tank of gas!!

RachelleDuncan

Feb 28, 2011

I wanted to get out from under my old car and into something with more value and something that was safer. Rick showed us some cars and he and Al got us into a 2011 Rav 4. I LOVE my car! Those two made buying this car a great experience and we had a lot of fun! They hung in there with us until after hours and we drove away in our beautiful red shiny new car:). I'll always go back! Thank you Al and Rick!! I'll be back! :)-Rachelle:)

palbers

Feb 27, 2011

Chad was extremely patient and very easy to work with. He made sure to meet and exceed all of our needs to the best of his ability and resources. He made us feel comfortable and safe with listening to his opinion and suggestions regarding any of the vehicles we looked at. He was very knowledgeable of the vehicles on the lot and quick to answer any of our questions. The dealership was quick to meet our pricing and budgeting criteria. They were very willing and able to work with our credit and financial circumstances to secure the best possible scenario. It was an excellent experience with this vehicle! Thank you.

H.Garret

Feb 26, 2011

David gave me a great experience. He is the driving factor as to why I would refer people to Lithia Toyota. He was able to answer all of my questions without hesitation and really helped me find what I was looking for. He made the experience very personal while holding a professional attitude. If the other salesmen are half as good as David then Lithia Toyota is the best dealership within two hundred miles. I will recommend David and Lithia Toyota whenever the opportunity is given.

laurarising

Feb 26, 2011

My husband and I had such a great experience with David Struble that we have sent all of our friends there, 9 of them have bout cars from him. He really works to your specifications well. We told him what we wanted in a vehicle and he helped us to find the right car for us. 1 yr later, still love it.

mvaccari

Feb 19, 2011

I am new to the Medford area and wanted my Toyota serviced at a Toyota dealership. I decided to take it to Lithia Toyota. I called and made an appointment with Ryan Lichtnewalner. When I arrived he was very friendly and listened to my concerns. He then provided me with an estimate and a complimentary rental vehicle for the day, something that was extremely helpful since I only have one vehicle. After a couple of hours, Ryan called me and explained that there were additional services that he wanted to bring to my attention. I asked him what was absolutely necessary and he went through and informed me what he recommended. Even though I was not planning on the additional services, I decided to have all the maintenance items addressed. Towards the end of the day, he called me again and said that my truck would be finished at 5:00pm and that I could come pick it up. When I arrived, Ryan went through all the maintenance items that we discussed and was able to provide the services for $110 less than his original estimate. This was a huge relief, since I am currently looking for work and every penny counts. I greatly appreciated Ryan's professionalism and customer service approach. I will definitely be servicing my vehicle at Lithia Toyota and will recommend it to my friends and family.