Used Cars for Sale at Lombard Ford in Barkhamsted, CT

Newington Kineticat

May 16, 2015

Great dealer, awesome staff. Sales rep Steven Weir struck a perfect balance between being hands-off and being helpful. I was perfectly comfortable, spotting the car I wanted. Steven's a natural. Finance manager, Michael Mans, and I talked like a couple of old friends, too. Also remarkable, Lombard Ford went beyond expectations AFTER the deal was made. I drove from Newington to find the exact Ford and the right dealer, and I'd do it again!

SSlip

May 15, 2015

When shopping for a Ford Focus Electric, I found that Don Douglas at Lombard Ford knew more about the car than any other salesperson at other dealerships. He was very helpful in all aspects of the sale.

jgagnon340

May 11, 2015

I bought a used 2012 Mustang GT/CS from Steve Weir at Lombard Ford.My family has purchased several cars there over the years, but this was my first experience.Steve's communication was excellent! Very quick to respond and clear. A pleasure to work with.The Finance Manager Michael Mans was great as well. Very professional and worked to get me a very competitive finance package. Not at all pushy, nor did he try to push me into any extras. He simply explained ALL the options. not just the ones that best suited the Dealership, and let me choose for myself. All in all a very pleasureable buying experience.Jonathan Gagnon

Doug

May 7, 2015

Just bought a new 2015 Taurus. I always buy my cars at Lombard Ford. Great customer service, which clearly starts at the top with Rob Lombard. Everyone has such a positive and accommodating attitude. Buying a new car can be exciting and stressful. Fortunately, the entire crew at Lombard relieved most of the stress and allowed me to focus on the exciting part. Thank you Rob Lombard, Mark Jones and the entire crew at Lombard Ford.

Doug

May 7, 2015

Buying a new car is both exciting and stressful. Mark Jones allowed me to focus more on the exciting part and less on the stressful part. I also appreciated the fact that he didn't try to pressure me into options or features that I really did not want. I am quite satisfied with the car I selected and most appreciative of Mark's efforts to make that happen.

Suzanne

Jan 24, 2015

Great team of people to work with. Best car buying experience of my life. Did not try to sell me what I did not need.

Glenn B

Nov 4, 2014

Excellent dealership! Did everything they said they would the first time. Very easy and complete paper work. Returned phone calls and processed any request without any issues.

Emily Bastiaanse

Oct 27, 2014

I was in recently to Lombard Ford and bought a used Ford Escape. I had the pleasure of working with Lou Credidio. The customer service was phenomenal and this was the easiest most stress free car buying experience I have ever had. My parents had just bought a car from Lou and I couldn't be more grateful that my parents referred me to him. There was no pressure or anything and I felt like Lou listened to exactly what I wanted and was able to quickly narrow in on what I was looking for and find me a car. Lou was also incredibly knowledgable about the features of the car and made me feel very confident and comfortable in navigating the features myself. I am a New York state resident and felt that Lou and the rest of the staff at Lombard made the registration process from state to state easy as could be. Furthermore, the experience was very personal and I would 100% recommend Lou Credidio and Lombard Ford to anyone who is looking to purchase a new or used car.

Margaret and John B

Oct 18, 2014

We purchased a certified pre-owned Ford Edge last week from Lombard Ford. We absolutely love it and were so happy to work with Lou Credidio to find the car we wanted. Lou was very knowledgeable and made sure we were comfortable with all of the features on our Edge. We were so satisfied with our purchase that a week later we brought our daughter to Lombard Ford to work with Lou to find her a certified pre-owned vehicle. I would highly recommend Lou and the staff at Lombard Ford. They are customer focused and go the extra mile to make sure you are completely satisfied with your vehicle.

DeniseB

Oct 1, 2014

Don Douglas was my sales person and greeted me outside in the lot before I even made it in the door! He was very friendly, knowledgeable, and not only made my experience simple and easy, but he was patient and great to work with. He took lots of time with me to go over all the "bells and whistles" on my vehicle and was just great. Having met Jessica, the Service Manager, I will seriously be thinking about taking my Escape to them for service even though it is not as convenient for me. Would DEFINITELY recommend Don and Lombard Ford if you are looking to purchase a vehicle.

Fabulous Focus!

Sep 28, 2014

I am a return customer and could not be happier with the service and efficiency at this dealership. If you are hesitant to go car shopping because of a past experience at another dealership, don't hesitate to stop by Lombard Ford!

The Willistons

Sep 20, 2014

From the first email inquiry to the day we drove away with our Certified Pre-owned Flex the folks at Lombard Ford were impeccable! They were always happy to address any questions or concerns we came up with, (directly, timely, and honestly) and never applied pressure on us to make the decision faster than at our own pace. We drove from Boston to see a particular used car, after already visiting multiple dealerships, and were not only pleased that the car was just as advertised, but were surprised at the thoughtfulness of our salesman Ron Douglass and all the staff we encountered throughout the two trips we made to finalize the purchase. Their focus from start to finish was not to sell us a car, but to help us find the right car for our family. We highly recommend them to anyone who wants to buy a car they can love with confidence, from people that are easy to like! Well worth the drive! We will start by looking at Lombard first the next time we are in the market for a car, and save ourselves from the mediocre and worse.

Zippy Driver

Sep 9, 2014

I have a new car named Zippy! My husband and I were in the market for a used car and began the search online. We visited Lombard Ford's website and found it very easy to use and informative. Our research led us to choose the Ford Fusion. Upon entering the Lombard lot, we were greeted by a friendly sales consultant named Don Douglas. It was a brutally hot day, and Don quickly got the keys to the cars of our choosing so that we could explore them in air-conditioned comfort. I had a lot of questions, but Don was a great listener and was genuinely interested in providing me with the correct answers. We never felt rushed or pressured. Our purchase negotiation was relaxed and comfortable. When we returned to pick up our car, the positive experience continued. Don had our Fusion out front all shiny and ready. We were well informed of all paperwork and warranty coverage by Mike, introduced to service manager, Jessica and shown all of Zippy's bells and whistles by Don. We have never had such a great car buying experience before and would highly recommend Don and the Lombard team!

Ed

Aug 13, 2014

We were in the market for a Ford Flex and had been to a few dealers closer to our home in southern Maine. We had the typical pushy salesman attitude trying to sell us a car that was not what we wanted. We found a 2013 certified used Flex at Lombard Ford that had the options that we wanted so we got in touch with their internet sales manager Don Douglas. We decided to make the 4 hour trip there to check it out, Don had the car sitting in front of the showroom waiting for us. We found it to be the car we wanted. Don was great to deal with, he was not the usual pushy car salesman. The entire experience was great. Highly recommend working with Don and Lombard Ford.

Devin L

Jul 16, 2014

I purchased a Ford Focus through Don Douglas at Lombard Ford. This was the first time I spent significant money on a car, and Don made it easy and painless, even going as far as to meet me at work to pick up paperwork to save me a drive to the dealership. I would highly recommend Don and the entire Lombard team.

Mike A.

Jul 1, 2014

Just finished the purchase of a certified pre-owned truck at Lombard Ford. Can't express enough how easy the process was with Don Douglas my sales representative. Don answered every question I had, presented every financing option I wanted to look at, and was able to customize the deal to serve my specific requests. I was very pleased with how quickly and effortless the entire process was. Would recommend Lombard Ford to anyone serious in making a purchase and getting exactly what they are looking for.

Dawn S

Jun 26, 2014

We had such a great experience at Lombard Ford! I just purchased a new Ford Fusion through Don who was so nice, patient and very helpful with all of our questions and needs. Everything was genuine, honest and well... fun! I'm recommending Don to all my friends who are looking for a car! Thanks for the great service! :)

Betty S

Jun 21, 2014

I recently went to Lombard Ford with issues with my Ford Explorer, finding out it would be better to consider a new vehicle, I was introduced to Lou Credidio, (Sales and Leasing Specialist) who set with me to find out a little of what I might be interested in buying, While I was test driving a vehicle Lou proceeded to talk to me and tuning into what I really wanted in a vehicle, when we returned to the dealership he took me outside and showed me a vehicle that had everything my old vehicle had and more, I was very happy with that, he isn't just trying to sell you a vehicle, he wants you to be happy with what you buy, We have bought several over the years and are more then happy Lombard Ford and everyone there.

sallyapascale

Jun 19, 2014

We just bought a gently used Ford Flex at Lombard Ford, and received fabulous service and a great price. Suzi in particular wasfriendly, knowledgeable and just fun to be around. I want to buy something else!

A.Chapman

Jun 14, 2014

Greg Peck was an outstanding salesperson. He was very polite, courteous, and down to earth and knew the car inside and out. He was able to answer all our questions on the spot, didn't need to run off to find the answer or carry around a tablet to look the answer up !. He made us feel at ease and was very welcoming. Buying a new/used car can tend to be a very trying experience. Salespeople can tend to Hover and talk you to death. We actually found the Taurus on line and knew it was new to the lot, so we purposely waited untill Sunday when the dealership would be closed to go and see it. Greg called us on Monday and I was able to speak to him and set up appointment for that evening.I did warn him that he had his work cut out for him. My hausband is not a man of many words and we know what we wanted and how much we wanted to spend. This was the second Ford dealership that we had visited. The first was a dealership we had bought two other vehicles from and I can honestly say Lombard Ford by far is a better Dealership across the board. From the moment we arrived everyone was very nice. Greg did a spectacular job, hence we have a certified newer/used 2012 "Cinnamon" Taurus. Over all our experience with Lombard Ford was a pleasurable one.

Cheryl

Jun 11, 2014

Suzy was a great salesperson. She knew what she was talking about and was able to answer all of our questions. She also was very friendly and personable. I felt she worked very hard to help us to get the car we wanted.

teri durette

Jun 9, 2014

I just bought a new car from this dealership and recieved excellent service. Suzi was informative, and patient and happy to answer any questions i had. All in all, i would recommend this dealership and especially Suzi to a friend.

RLouchen

Jun 3, 2014

As first time new car buyers, my fiancee and I were very nervous. We had more than a few questions. Suzi Hughes was beyond helpful- she was extremely patient, answered our questions, went on multiple tests drives (multiple) and most importantly- wasn't pushy. She understand this was a huge process and purchase for us and was so helpful and didn't rush our decision. What really set Suzi apart- and we visited Honda, Toyota and VW in a few weeks time- it wasnt about making a sale for her. She wanted to make sure we were comfortable and at ease with the car buying experience. That we left with the right car for US. We really appreciated her patience and how generous she was with her time- it could have been very annoying for her to go on a test drive of the same car four times! We dealt with more than a few car salesman in the past few weeks who kept pushing a car that we didn't want or couldn't afford- so our experience with Suzi was very refreshing. I would recommend Lombard to my friends and definitely would return when looking to get a new car in the future.

Kristen S

May 23, 2014

Suzie and Joe were phenomenal!! My husband and I came in on a Friday and had a car by Monday afternoon! The friendly service and ease of the visits were comforting. We appreciate all their help and look forward to doing business with them in the future! I love the Escape thank you thank you!! :)

new owner of an F150

May 1, 2014

My husband and I had just come from a Chevy dealership after not finding a truck that met our specifications. it was coincidence that the very truck we were looking for had just arrived on the lot. Although it was actually newer and had less miles than we were looking for, Gregory showed us the vehicle and we ended up putting a deposit on it that day. Gregory was thorough, knowledgable, and honest. Mike was patient and thorough although it was a longer buying process than I expected.

Nancy

Apr 29, 2014

We just recently ordered a brand new Ford Escape. The customer service that we received from Gregory Peck was amazing. He was so patient and knowledgeable. He gave us all the time we needed to get familiar with the new vehicle and made sure we were comfortable. He was professional and personable. We did not feel any pressure. Our overall experience was excellent, and we will definitely go back when we are ready to get another vehicle.

GEORGE ENGLAND

Apr 27, 2014

YESTERDAY I PURCHASED A CAR AT LOMBARD FORD IN BARKHAMSTED, CT. IT WAS THE BEST CAR BUYING EXPERIENCE I HAVE EVER EXPERIENCED. THE SALESPERSON, GREGORY PECK, DID AND OUTSTANDING JOB IN PRESENTING HIMSELF AND HIS EMPLOYER. HIS KNOWLEDGE WAS OUTSTANDING. THE OWNER, JIM LOMBARD, IS A PRIME EXAMPLE OF WHAT OWNERSHIP IS ABOUT. HE IS VERY FRIENDLY, ACCESSIBLE AND MAKES SURE EVERY DETAIL IS COVERED FOR THE CUSTOMERS SATISFACTION. IT IS EASY TO SEE WHY HE HAS AN OUTSTANDING REPUTATION. GEORGE ENGLAND

Steven Petro

Apr 22, 2014

After dealing with another Ford Dealer in my area I was not even sure that I wanted to proceed with buying the Taurus I was studying. But, After deciding to visit Lombard Ford in Winsted, CT. I was overly impressed by such great service from my sales person Mark Jones and the Finance Manager Mike that I was glad that I did. Both guys knew their business well. I recommend taking the time to purchase from Lombard Ford before wasting time at any other dealer. SERVICE - PRICE - AND KNOWLEDGE. That's what sold me.

Jamie

Mar 31, 2014

Buying a car couldn't have been more fun and less stressful! Suzi went above and beyond and the customer service was excellent!! I'm so happy with my car and highly recommend Suzi Hughes at Lombard Ford. Thanks for all your help!

Debra Hopkins

Mar 28, 2014

Greg at Lombard ford has been great. He helped us with all our needs. He was very helpful in showing us everything in our new car and setting up my phone with the system. I am loving my new 2014 Ford Edge Limited. Joe has also been great. We really appreciate the patience they have shown us. We had to wait a whole month before we were able to get this vehicle, and they were super patient with us. Thank you Lombard Ford for a great experience. We will definitely recommend your services.

Marge

Mar 17, 2014

I started my search for my next vehicle on line on a Sunday night. My son highly recommend the Ford Fusion so I took a look at it on Ford's website. The 2014 Ford Fusion did indeed offer what I was looking for. I provided Ford with all my contact information - they immediately responded and indicated I would soon be contacted by Lombard Ford. The next business day I received a phone call and email from Lou Credidio providing me with relevant information on the car I had inquired about on line. When working with Lou what I immediately liked about him is that he listened to what I was looking for, did not waste my time, he promptly answered all of my questions in a professional and thorough manner. He had indeed located what I wanted (they had it on their lot) so I went to the dealership and test drove it - after driving this car I felt my search was over but I still had a lot of questions and Lou very patiently answered all of them and went over, in as much detail as I needed, everything especially all the wonderful technology (all new to me) this car is equip with. Lou was able to put together a price for me that made it possible for me to purchase this car. I am very happy with my new car. I found everyone at the dealership to be courteous and friendly - buying a car is a big deal: I thank everyone at the dealership and especially Lou Credidio for making that process pleasant, professional, informative and fair.

Joan Chevalier

Feb 27, 2014

Suzi Hughes at Lombard Ford is new but an awesome addition to any car sales department. I usually hate buying cars - ranks right up there with buying bathing suits - but Suzi and Lombard made it so easy. No pressure, lots of fun and a great car. My black Fusion may sit in the garage until spring but I just love it. I have already told many friends about Suzi and I hope they all pile in to see her. We have used Lombard's service for a few years on previous cars and look forward to continuing the relationship. Thanks Lombard !!!!

Pat

Feb 19, 2014

My husband and I just bought a vehicle from Lombard. Lou Credidio was our salesman. My Mom needed a new vehicle, so I recommended that she see Lou. As we sat with Lou, the attention he paid to her was above normal. Lou took Mom's wants and needs and worked with her to get her the right vehicle. Lou was patient and answered all of Mom's questions and making her feel relaxed with the process. At 89 Mom thought she would not have to buy another vehicle in her life time. Needless to say the process was a little scarey for her. Lou took the time to make sure that Mom was comfortable with the payments and the vehicle of her choice. When I brought Mom to pick up her vehicle, the signing process took longer than we had expected and it was quite dark when we finished. Mom was not able to drive her new vehicle home. But Lou went above and beyond and agreed to deliver the vehicle to her home the next day. Mom is most excited and loves her new vehicle. I would highly recommend anyone in need of a new vehicle to see Lou.

Nancy

Jan 30, 2014

I just purchased a used car from Lombard Ford. It was exactly what I was looking for and Lombard happened to have one in stock!. I would like to recommend Lou Credidio sales consultant for the excellent service I received during the shopping and purchasing process. He goes out of his way to make everything as easy and pleasant as possible. I found him to be a very "down to earth" and easy going salesman.

Gary

Jan 7, 2014

We stopped at Lombard Ford after having walked out of another dealership. We were immediately referred to Lou Cardidio. He listened to what we were looking for and how much we wanted to pay. He went to work immediately and came up with 3 different vehicles that met our needs. We test drove the Ford Edge and fell in love with it. It was exactly what we wanted. Lou's ability to listen to the facts and attention to detail was so nice to deal with. He treated us as though he had known us for a long time and not having just met us. We would highly recommend Lombard Ford to our family and friends for their next vehicle purchase. But most of all we would send them to Lou as their salesman.

Forewarned

Dec 29, 2013

They may do sales well but service past the agreement and for non warranty items be very wary. Agree with Larry's 11/13 experience. Jessica or Stephanie pleasant but they are not doing the actual work on repair & service.

Brian

Dec 17, 2013

I was just looking around at local dealerships for a truck and my last stop was to Lombard Ford. Greg Peck was eager to help me as soon as I walked in the door to the showroom. Even though it was a freezing cold night he was willing to walk outside and show me around. I originally was interested in a F150 but when I saw the Explorer Sport Trac Adrenaline I was everything I was looking for. Greg took care of logistics and had the car ready for me over the weekend because I was out of town. On Monday I came in to finalize the deal and met Mike who took care of securing a low rate loan to buy the car. Mike was also helpful in explaining the extended warranty that I ultimately bought. Mike and Greg made the process easy and I was in my new car in a few days.

Larry

Dec 13, 2013

update to my Nov 15th review. I was contacted by Jessica on behalf of the owner, who was disturbed by his staffs decision to not honor my warranty. I worked with Jessica Wilcox, the service manager who ensured my vehicle was repaired and working properly - Thank you for honoring the warranty and working with me to ensure I had no further problems. Jessica was a pleasure to work with and exceptionally helpful and understanding.

Impressed with this little store

Nov 23, 2013

Very professional dealership. Lou and Joe were both great!

Flexlover

Nov 18, 2013

I find buying a vehicle daunting. I don't buy cars often and am intimidated by the pressure tactics of most dealerships. Lombard and my salesman Lou Credidio made the experience enjoyable. As dealerships and salespeople go, you'll be hard pressed to find a better vehicle shopping experience.

Larry

Nov 16, 2013

I purchased a 2008 F150 certified truck in Sept 2013. The truck came with the standard 60 days sales warranty and 12 month certified Ford used car warranty. After driving the vehicle less than 2000 miles the breaks began sticking. I called before the 60 day bumper to bumper coverage expired and was told they could not get me in before the warranty expired, but would take care of it. I assumed by take care of they intended to honor their warranty. Instead they informed me the pads had caused the problem, which now required over 600 dollars of uncovered repairs. When pressed they agreed to cover half. I can buy the parts myself for less than that! Clearly their technician did nothing more than check to insure the truck had all break system parts, but did not verify proper functioning. When I asked their warranty manager to detail what and how the inspection was performed he did not know. The inspection report rated the pads a 7, when I took the truck in they rated the pads a 4, with less than 2000 miles that is not normal wear and tear. Either they failed to perform a proper certification or were dishonest as to the problem, to avoid covering the repairs. Sales process was fine, and as long as you buy a problem free vehicle you will do alright with this dealer. However, it is buyer beware! They do not back their repairs, warranty or word for that matter. Dealers now purchase used car inventory from auction, they rarely have first hand knowledge of the vehicles they sell. Therefore it is critical to buy only from reputable dealers who operate under integrity, honoring their work and their commitments. This dealer dose neither, I would not recommend them.

lcable

Nov 16, 2013

Thank you Jessica, for turning the negative issues around. Overall service here was okay, but I must say customer service and the owners desire to work with me on some difficult issues turned my opinion of this dealership around.

Lou T.- Ford Enthusiast

Sep 15, 2013

I have been a loyal customer to Lombard Ford for over 12 years and have nothing but great things to say about their Service and Sales Departments. I was introduced to Lou Credidio, Sales Consultant and I must say that he handled himself in a very professional and considerate manner. I have 40+ years in sales and marketing and Lou exhibited the finest attributes of what I would define as a sales person that really cares about his customer's needs and desires. He went the "extra mile" to make sure he had answered all my questions and personally prepped my car to an excellent standard. This high level of sales expertise is complimented by Larry Wright and his service dept. As long as Lombard Ford employs people of this caliber I will remain a customer for life.

Steve & Mary Jane

Sep 5, 2013

Our Thanks to Steve Weir and all the staff at Lombard. We found the perfect vehicle for us but most of all the service was excellent. We truly felt we were dealing with people who really care about there customers. We will always remember our experience and look forward to someday doing more business with them. Thanks So Much!!.

Anne Marie

Aug 31, 2013

Lou was recommended by a friend who had just purchased a car a few months ago. After going to several dealerships, I decided to buy my new car at Lombard even though I live closer to another Ford dealership. Lou was a wealth of information and I got a one-on-one lesson for all the buttons and gadgets in my new car & if I have any more questions, I know I can call Lou.

jstecewicz

Aug 30, 2013

this was the 4th vehicle I've purchased from Lombard since 1987. My experience with Lombard and the team has been more than what you would expect as they have even stood behind there vehicles even after the warranty runs out. On this occasion I had the pleasure of dealing with Lou Credidio. Lou just knew what I was looking for right from the get go, brought me right to the vehicle I was looking for. A short time later Lou helped me sync me phone and I drove off in my new F150. It was a proffesional, quick and easy experience.Thanks, Lou!Jim S.

JohnC

Aug 8, 2013

Lombard Ford is by far the best dealership I have ever experienced. Just made my second truck purchase and it was a pleasure dealing with Lou Credidio and others at the dealership. I really appreciated the low-pressure atmosphere and the way Lou kept me up-to-date on incentives and offers even though I was taking my time deciding. My trade-in had been serviced at Lombard and I already had a high level of comfort knowing that service also was going to be a positive experience. Without a doubt it was the second time around that Lombard got me a great deal. It's worth the drive to be treated so well and to have a salesman like Lou Credidio go the extra mile. I highly recommend Lou if you want a no-nonsense, hard-working salesman who has a light touch.

gregj77

Aug 6, 2013

After our 2011 Mustang convertible was totaled by a person who ran a red light my wife and I went back to Lombard Ford because of our previous, very pleasant, experience with them. They provided some very timely help in settling our insurance claim and almost immediately had a new 2014 Mustang convertible for us to look at. We purchase the car at a very reasonable price and are very happy with the way things turned out. Mr. Peck is a very pleasant and knowledgeable person I wouldn't hesitate to do business with him again!

Kerry

Aug 4, 2013

We recently bought a Certified Pre Owned Ford Flex from Lombard Ford. The whole experience from the first time I walked in and was greeted by Lou Credidio to the day we drove out with our Flex was easy and non stressful! With Lou's help and expertise we felt at ease with the whole buying experience. We took a couple of months to find exactly what we wanted (we knew it when we saw it!) and throughout it all, Lou, was extremely helpful, patient, courteous and professional. I can honestly say that it was the easiest and best car buying experience we have ever had (even with the 4 kids in tow!) and I love our new Ford Flex! I would definitely recommend both Lou Credidio and Lombard Ford to anyone looking to purchase a vehicle.

BartenderPro

Jul 26, 2013

I currently am driving a vehicle outside the Ford product line, but had noticed the sign posted on the sign of Lombard's building claiming "We service any vehicle, any make, any time", and had read quite a few very positive reviews about Lombard that I figured I'd give them a shot on repairs of my vehicle... some that were outside the norm. I was BEYOND impressed with the professionalism and courtesy of EVERYONE involved. I thank Jessica, Larry, and Betsy, for going over and beyond for me... and for tolerating my incessant questions. I also than my tech Brian, who came out personally, to discuss an issue with my vehicle of which I was unaware, and to his suggestion as to replacement. He was SO honest, he even stated, "It can probably wait, but not for long". I took his advice and gave permission for the part to be replaced... and he even stepped up and suggested a discount to the Service Manager Jessica! Name me ONE other Service Department at ANY dealer who'd do that???I'm currently in the market for another vehicle, and have wanted a Ford for a while. Considering the Lombard Service Department has impressed me so well, I look forward to seeing just how impressive their Sales Department is! Thanks again to Jessica, Larry, Betsy, and Brian for FAR exceeding my expectations. You've gained a loyal Lombard customer!!!

Carol A. Trauth

Jul 16, 2013

I have never bought a used car before - but with Lou Credidio a salesperson at Lombard Ford I was presently surprised at the professionalism he projected. Lou was honest got the point and helped represent our needs to the powers to be. I have recommended Lou to many of our friends and would always trust to deal with him - I have been in service in the insurance industry for many many years and service is my montra - and Lou has the old fashioned integrity to get the job done and not compromise his responsibility to Lombard. Very pleased Carol A.Trauth

Lindsay Savelle

Jul 12, 2013

This week has been a whirlwind! Went to look and test drive a car on Tuesday morning with my father. Ed took such great care of us, researching and looking for exactly what we wanted. Went back home to explain and talk to my boyfriend about our options. My father then went back and forth between my boyfriend and owner Rob Lombard and it came to be that on Thursday we would go "test drive" and "look" at the car. Needless to say it was love at first sight with the car...when my father asked the question "how soon can they have the car" Mr. Lombard looked at the clock and said "You can be on the road, driving the car in an hour or so by 7:00." We were in shock! To say that Lombard Ford took care of us is an understatement. They went above and beyond (even making a racing helmet!) an inside joke which was awesome! Mr. Lombard even took the time, 45 minutes to explain every single feature of the car! We are ecstatic and I am personally excited because now there is finally a FORD back in our Savelle Ford Family. Thank you so much for everything! This has truly been a dream come true this week!

Mustanglindsay

Jul 12, 2013

This week has been a whirlwind! Went to look and test drive a car on Tuesday morning with my father. Ed took such great care of us, researching and looking for exactly what we wanted. Went back home to explain and talk to my boyfriend about our options. My father then went back and forth between my boyfriend and owner Rob Lombard and it came to be that on Thursday we would go "test drive" and "look" at the car. Needless to say it was love at first sight with the car...when my father asked the question "how soon can they have the car" Mr. Lombard looked at the clock and said "You can be on the road, driving the car in an hour or so by 7:00." We were in shock! To say that Lombard Ford took care of us is an understatement. They went above and beyond (even making a racing helmet!) an inside joke which was awesome! Mr. Lombard even took the time, 45 minutes to explain every single feature of the car! We are ecstatic and I am personally excited because now there is finally a FORD back in our Savelle Ford Family. Thank you so much for everything! This has truly been a dream come true this week!

Karen Murphy

Jul 9, 2013

I brought a 2013 explorer from Lombard, The first time doing business with them. I dealt with Lou Credidio, he was the best sale man I ever dealt with, He was right on, had all the information and answered my questions. I was very comfortable and would do business there again. Everyone was so nice thank you

Andrea West

Jun 4, 2013

I was searching cars.com to locate a pre-owned, certified vehicle with low mileage and lots of amenities at an affordable rate. Lombard Ford had the right vehicle at the right price! I called the dealership to ensure the vehicle was still on the lot; then drove over 70 miles to see the car and test drive it. Even though I didn't reach the dealership until just before closing, Lou Credidio was very patient, helpful and knowledgeable. He explained all of the special features on the car and answered all of my questions. I was so impressed with Lou, the new Ford Focus Titanium and Lombard Ford that I returned the next day to purchase it! Upon delivery, I was informed that brand new tires had been placed on the car and then I was personally thanked for my business by the owner Rob Lombard! Lombard Ford definitely went above and beyond to ensure that I was a satisfied customer who would return again. I highly recommend Lou Credidio and Lombard Ford to everyone. They put the customer back in customer service! A special thank you to the following people: Lou Credidio, Dave Bettigole, Mike Mans, Joe Ferreira and Robert Lombard

John M.

Apr 23, 2013

I recently decided to purchase a Mustang GT California Special. I was considering new and used vehicles and had specific options in mind. My local dealer put together a deal for the car they had which did or have all the equipment I wanted. They the located the car I wanted for me and put together another offer. As they did not have the car in stock I kept looking. Through Cars.com I found that Lombard Ford had more Mustangs than any dealer I had seen to date, including several used CS GT's and a new 2013 CS GT equipped exactly as I wanted. We negotiated a deal that was over $1,400 lower than the dealer locate which actually turned out to be a Lombard car. I was happy that they worked with me as this model is fairly rare compared to a normal GT. I worked with Lou Credidio and he did a great job at making sure I got a good deal and also answered all of my questions which made the buying process easier. I would recommend Lou and Lombard Ford to anyone looking for a new or used Mustang.

Content buyer

Apr 6, 2013

I visited Lombard Ford to test drive a 2010 Lincoln MKZ and was introduced to Corinne Markey. Unfortunately the car I was interested had already been sold, but Corinne did find another one on the lot, same year, make and model. We took it for a test drive and I was very impressed with all the options and with the vehicles handling. I was also impressed with Corinnes knowledge and expertise concerning all aspects of the vehicle. I decided to leave a deposit on the vehicle, but told Corrine I was not completely sure that I would be happy with the color and needed time to think it over. She was very understanding about my decision and encouraged me to take all the time I needed and that made me feel very comfortable. I contacted her later that day to tell her I decided against the purchase. Once again Corrine was very understanding and reminded me that I needed to be satisfied with all aspects of the vehicle. She suggested that if I agreed, she would hold the deposit for a few days in hopes of finding a vehicle closer in color and options as the one I was originally interested. I agreed and within three business days I was taking delivery on a vehicle with the perfect colors, in and out, and more options than the original one. What made this deal special was that the price originally quoted to me remained unchanged and the vehicle was delivered with a new battery, new brakes, and new tires. I have used Lombards service department many times before and was always satisfied. I was pleased they had replaced many parts that probably would have been overlooked by other dealers. I very much appreciated Corrines sincere concern, patience, professionalism, and follow-up letters and phone calls regarding this deal. I would highly recommend Lombard Ford for sales and service.

Happy Mustang Owner

Apr 4, 2013

I saw a Mustang Convertible advertised on Cars.com from Lombard Ford. When I called the dealer to ask about it, I spoke with Lou Credidio who was very helpful and made it a point to be there when we made the 70 mile drive to see it. He was a pleasure to talk to and knew the car and its features. Mike Mans, the finance guy took his time going over the numbers and is very knowledgeable. The owner, Rob Lombard even made it point to say hello to us and thank us for our purchase. The staff was all very friendly and made us feel welcome. I only wish they werent so far away for service on our new baby. Id definitely recommend buying from them and would go back again in the future. Thanks guys!

Happy Mustang owner =)

Apr 3, 2013

I saw a Mustang Convertible advertised on Cars.com from Lombard Ford. When I called the dealer to ask about it, I spoke with Lou Credidio who was very helpful and made it a point to be there when we made the 70 mile drive to see it. He was a pleasure to talk to and knew the car and its features. Mike Mans, the finance guy took his time going over the numbers and is very knowledgeable. The owner, Rob Lombard even made it point to say hello to us and thank us for our purchase. The staff was all very friendly and made us feel welcome. I only wish they werent so far away for service on our new baby. Id definitely recommend buying from them and would go back again in the future. Thanks guys!

lindamichael

Mar 28, 2013

Lou Credidio great to work with - listened to our needs and worked with us to obtain that ..... Joe Ferreira going the extra mile to give us a great deal. Everyone at the dealership is very friendly and works over & beyond to make sure you are satisfied. Great Experience !!Linda

gregj77

Mar 15, 2013

We went to Lombard because we were searching for a used Mustang convertible, a 2011 or 2012, V6 Premium for my wife. We chose Lombard because they had the only used Mustang convertibles in the state. We were pleasantly surprised when we arrived and met Mr. Peck. He was friendly, knowledgeable, and quickly made us feel at ease. In fact, everyone we ran into at Lombard was very friendly. We found the perfect car and bought it on the spot. We picked it up the next afternoon and it was spotless inside and out and under the hood. We found that they'd put new tires and new wiper blades on the car overnight. All in all, this was a very pleasant experience and I would highly recommend Lombard to anyone looking for a Ford, especially a Mustang.

BruceN

Feb 18, 2013

My wife and I picked up our new Edge from Lombard in October of 2012; the vehicle had been special ordered to meet our requirements and showed up exactly when it was scheduled to arrive. Ed O'Brien had kept us apprised of the build date and called me as soon as the vehicle arrived. The car was properly detailed and all ready to go when we arrived to take delivery. Corinne Markey helped my wife pair her phone with the Ford My Touch system and offered her a pleasant and thorough walk through of the various features. I returned this month for my first oil change and was very pleased with the friendly and personal greeting I received from their service manager, Jessica Wilcox. Kudos to Rob Lombard for hiring this girl to run his team of service personnel; she's bright and extremely pleasant and exudes the kind of warmth you want and expect when you're handing over the keys to your car for service work. While the vehicle was there, they did an update on the vehicle's software system as part of a customer satisfaction notification without me having to make a second appointment. If you're looking for a dealership that goes the extra mile, it's worth the drive to Lombard. We live fifty miles away, but we both feel that it was worth the extra time to do business with a place that actually cares about complete customer satisfaction.

Gene Dallaire

Jan 30, 2013

I would like to say Thanks to Corinne Markey and Mike Fuhr for all the help on the purchase of our new viechel. My past and present experience with Lombard Ford has always been a pleasure.I have never felt pressured by any of there sales staff, and will continue to do business and tell friends about our experience with Lombard Ford. Thanks again for all your help. Sincerely Gene and Deborah Dallaire

ShannaYork

Jan 29, 2013

I live in Enfield and made the trip out to Winsted to Lombard Ford. A friend of mine purchases her vehicles there and recommended them. Steve was extremely friendly and helpful about assisting me to get exactly what I wanted for a vehicle. I told him what I was basically looking for, what my previous vehicle was, and my situation as far as what I could afford. At no time did I feel pressured or rushed nor did he hit me with a sales pitch. I felt comfortable through the entire process from start to finish. Mike was also extremely friendly and helpful when it came to talking money, financing, and extended warranties. He took the time to explain every detail of the finance end of the purchase and spoke at length about about the extended warranties available. He also never made me feel like I was being pressured into anything. I am extremely satisfied with my experience at Lombard and will do my business there from now on.

Four Wheeling Camper

Jan 25, 2013

Corinne Markey helped me with the purchase of a new truck, and best of all she turned me into a smarter buyer with her knowledge and expertise. I had one thing in mind but she opened my eyes to some new alternatives and I ended up choosing a new 2012 F150 Supercab with the Ecoboost motor. My plan is to use the truck for extended treks--Alaska this year--and I'll be putting a lightweight popup slide-in camper on the truck. Corinne helped me to get the right truck for my needs--even though I had another Ford truck in mind at the start. She also was very patient with my need for time to weigh the purchase, but kept in touch and it was her professionalism that sold me on buying from Lombard, but specifically from Corinne. She also helped me sync my phone to the truck's magical new electronics and made sure I got a thorough introduction. For me, this was the right kind of truck-buying experience. Everyone else I met in the course of a few visits was very friendly and helpful. I can't wait to take delivery of my new camper so I can bring it in to show Corinne how it all worked out. I highly recommend Lombard Ford.

roncat

Nov 23, 2012

A Great Dealership Doing Great Things. Not overbearing, fair, and extremely courteous. Want to buy a car. Buy it at Lombard Ford. My Wife and I were looking for a certified car to put us toward retirement. Although Lombard Ford was out of our way from where we live, we made the decision to look at their 2011 Certified Taurus. It became ours. It was worthwhile. Not only for the car; but by the "Meet and Greet" of both Steve and Joe. I would not hesitate to recommend this dealer to anyone who is considering buying any vehicle they have for sale.

Loyal Ford Custmer

Nov 14, 2012

This was my first experience with Automobile purchase VIA Internet. Lombard Ford made the purchase simple and was responsive to all of my questions and concerns.There were no last minute surprises.

Sharon L

Oct 22, 2012

My wife and I each purchased a Ford Focus at the same time, they offered a extended warrantee for the cars. When they said if at the end of the term if we did not use or make any claims against it we would get what we paid refunded. The cost was $1255.00 for each car. We had what we feel is good luck with the cars and after 4 years and 6 months I returned to Lombard Ford to see what we needed to do to get our money refunded. I spoke directly with Rob Lombard and he said we did not have the correct paperwork for that program and that I was lying and that we never had been offered such an option. Be very careful of their Sales People they will say anything to get more money out of you for options they offer.

Super Duty

Sep 30, 2012

Had to get my F350 Super Duty worked on. These guys were awesome, answered all the questions I asked, and even a few I didn't.

Fran3427

Sep 21, 2012

I came in to make a service appointment and also had a low tire pressure light on. Stephanie and Mike were very kind and helpful.

F-150Lover

Sep 14, 2012

I had a great experience at Lombard Ford. I purchased a 2010 F-150 Lariat from Lombard Ford. They were exceptional when at helping me customize my vehicle for the perfect fit. The salesman I worked with, Larry Wright, was phenomenal.

Namabut

Aug 16, 2012

Greg, did a great job getting me in to my 2010 F-150, no hassle at all. Very reasonable on my 05 trade-in. Everyone was kind, friendly and helpful. We will be back. David S.

Frank the tank

Aug 13, 2012

My wife and I found Greg to be very help full and knowledgeable through out our our buying process.

Katjetta

Aug 13, 2012

I generally do not like car dealers actually get really annoyed with the pressure to buy and their normal wrap. However I for once walked into a dealer felt no pressure and got an amazing price ! A FAIR DEAL !!! I know who knew right. Lombard Ford was awesome. I highly recommend and plan on doing all my future purchases with them.

Katjetta

Aug 10, 2012

We just recently were looking for a used truck for my husband. I have to say I have been very heistant since most dealers are less than helpful. However I ended up at Lombard Ford working with Corrine Markey and had an unusal experience. PLEASANT, FAVORABLE, CUSTOMER FOCUSED, CARING and FAR FROM EXPECTED! I would do business with them again in a heartbeat. For once I left a dealership feeling like I got a fair deal!!

Golf Nut!

Aug 4, 2012

We can't speak highly enough about the total Lombard Ford sales experience. We found the dealership to be totally committed to customer service and satisfaction. From the knowledgeable sales consultant to Mr Lombard himself it was a pleasant experience. Even the time spent with the Finance Manager manager was very professional and painless. I would tell anyone looking for a car to go to Lombard Ford.

Don Griswold

Jul 23, 2012

Very friendly but I feel they could have come down more on the price. Met all key personel, they were friendly as well. thank you

Jacqueline Clauss

Jul 22, 2012

We have been dealing with Lombard Ford for over 27 years, buying all our cars and having them serviced. Thru the years we have received excellent service---with pleasant and caring employees.

pgianesinisr

Jul 20, 2012

After searching the internet inventory listing of several dealers, my wife Cheryl and I visited Lombard Ford. We had purchased two used and one new vehicle from Lombard over the years. My son-in-law was having his Explorer serviced on the previous day, and mentioned to Corinne Markey that we were looking for a vehicle. She gave him her business card, which he handed to us when he returned to Terryville. The next day when we started to look at vehicles, a salesman asked if he could help. He informed us that Corinne was busy with a customer, but he would help us until she became free. We showed him the computer printout of vehicles that we were interested in. Once we "Zeroed in" on one, he showed us all of the features, answered questions, and arranged for us to take it for a test ride. Upon returning, Corinne was free, and he brought us into the showroom to meet her. I was impressed by the amount of attention that the salesman gave to us, as well as his great attitude, considering that Corrine would be credited with a sale if we purchased a vehicle. The dealership is well served by having him in their organization. We appreciated the fact that we were not spending time waiting around. Corinne Markey answered the questions that we had in friendly and informative manner. The process by which the final price of the vehicle, and the extended warranty was arrived at was handled in a pleasant atmosphere. She enabled us to drive away with the Mercury Milan Premier that afternoon, after meeting Dave, who had all of the paperwork ready. Corinne demonstrated the key features of the vehicle in a very thorough manner before we left the lot. We appreciate all that she accomplished in a short period of time.While it was nice to see the message welcoming my wife and I to the dealership, I was more impressed by the attitude and ability of the employees that we met that day.

mmmcevoy

Jul 7, 2012

I recently financed a 2010 Ford Fusion from Lombard Ford. The sales specialist I dealt with was Corinne Markey and I can gladly say that I have never felt so welcome and important when dealing with her and the rest of the staff at Lombard Ford. Corrine and the finance manager Mike spent a great deal of time with me, and following up with me to ensure I got my car. I was so pleased to have made the right choice of purchasing a car from this dealership. Lombard Ford has left a great lasting impression on me and I will continue to recommend this dealership. Thank you again!

schackbo

May 15, 2012

I can't say enough about Lombard Ford. I recently purchased my second Escape from Rob Lombard and his team. What a great feeling to know and trust these folks. As I was driving to meet Rob to discuss a new car purchase, I realized for the first time in my life I wasn't apprehensive nor was I dreading the experience. Rob makes you feel right at home, as if you might be visiting an old friend. I bought my first Escape from Rob a litte more than two years ago and after that experience, I promised I'd be back. After this last experience, I'm a committed life-long Lombard Ford customer. Thanks also to Mike, who patiently took me through the financing steps. Another great asset for Lombard Ford. Rob could teach many other dealers the value of caring and going the extra mile for the customer. The team at Lombard is like this before, during and after the sale. Thanks to each member of the Lombard family. I wish I had a ton of cash so I could buy cars more often from Rob and his team!

Joestef

Apr 16, 2012

Our whole family took a long journey from Framingham, MA down to Winsted, CT to purchase a vehicle from Lombard Ford. Now you may ask dont we have Ford dealerships in our state and dont they sell the same Ford car products? Yes they do. However, the customer focus and attention level from the very first call we made to Lombard through the follow up on every detail and question truly differentiated this experience. Simply put it was well worth the ride. We can tell you that everybody at Lombard Ford we had the pleasure to meet and work with left a real impression on us. Our Sales Specialist, Corinne Markey was outstanding in every way. She carefully listened and she delivered on every level. Corinne spent so much time with my family to review the paperwork, the features of the vehicle and even taking the time to walk us through and to register us on My Ford.com. We purchased this Fusion Sport (Sport Blue) for our son and we could not be more pleased with Corinne and the Lombard team for all they did to make it a memorable and positive experience. From the initial greeting we received once through the door from Dave Bettigole the General Sales Manager who had our name on the marquee board welcoming us, to Rob Lombard the owner himself taking the time with us to tell us about how he acquired the vehicle, to Ed Obrien the Sales Manager who handed us cookies for the ride home and who shared insight about the car, to Mike Mannus the Finance Manager who prepared the paperwork and who had a runner go to the Springfield Registry, and SPECIAL RECOGNITION to CORINNE who worked with us to conclude a positive deal that both sides feel really good about; we thank each of you. We have and will continue to spread the word to all our friends about the outstanding Lombard Ford difference and experience. As Rob said to us, looking us in our eyes as he said it, we value you as a customer and we truly appreciate your business. We can tell you he means it and he has assembled a very professional and caring team to deliver on this goal. Well done! Thank you again. Joe, Julia and Evan Stefanini

jeromel

Feb 10, 2012

Very pleasant people who went far beyond the minimum to help me when i bought a used car. It was in excellent condition when I received it. I had to drive 100 miles each way but it was worth it.

jbuhrmann

Sep 7, 2011

As usual Larry provided excellent service. I was in a bind because my Fusion 2010 started to make a whining noise and I needed the car for a trip in just a couple of days. When I brought in the car on Friday Larry had one of the senior technicians take a ride with me to identify the problem. Then Larry scheduled the repair for Tuesday, the day after Labor day. I was able to pick up the car at noon on Tuesday. which was a great relief. The repair was done under warranty with no charge to me.

beachweek

Aug 18, 2011

I was a returning customer to this dealership. I have purchased numerous vehicles from Lombard and I have my car serviced by them. This car sale was unforseen and I was not at all sure what I wanted to purchase. I was never pressured and both sales people allowed me the experince of driving a number of different ford and mercury models. I researched the ford fusion and spoke with a number of people who owned one. I was impressed with the information I got. I had some very specific requests for instance I wanted a car with a moon roof and I wanted a V6. The biggest plus about the two salespeople is they allowed me time to figure out what I needed and they found the perfect car for me. I think I was in the showroom 6 or 7 times before I was ready to make my decision. I also qualified for 0% financing which was extremely financially helpful. They hung in with me never getting annoyed as I changed my mind a number of times. The result was a car I really liked and enjoy driving, down to the color that I wanted. Buying a car when you are not really prepared for the purchase is stressful enough yet this was a pleasant and productive experience. It is because of the salespeople and they deserve an A+ rating.

mkoz01

Aug 18, 2011

I had a total brake job done ,at least I paid for it, and I had a problem as soon as I pulled out of the lot! They told me to give it a little bit of time to get used to it and to give them a call back in a week. When that week was up, I almost ROLLED MY CAR!!!! I was on 2 tires going around a bend coming off the highway. Guess what..... NO BRAKES!!!!!!I brought it back and they said it was fine. Just a little air in the line! OK! Well I still had problems! I finally took it elsewhere and they didn't even change the brake pads! AND I'M THE BLONDE!!!! UPDATE..... Lombard Ford contacted me. I am not sure what you ,the public, can see so I wanted to let everyone out there know that they contacted me after my post which was very nice. They wanted to rectify the problem which again was very nice but a little too late. I now have brakes but I had them installed by someone else so it would be useless to bring my car back to them now but the gesture was kind!

Brus

Aug 10, 2011

Dave was extremely friendly, helpful, described the car features carefully, demonstrated ALL the car features (especially the convertible top procedure).I guess his experience operating a local restaurant helped his approach.

ashe1084

Aug 4, 2011

Great service! I bought my daughter a used car here last year and we are very pleased with it. They were also very helpful this year when we bought a new F350 utility truck.

melkell

Jul 21, 2011

My husband and I recently purchased a used Volvo from Lombard Ford. It was exactly what we wanted at a competitive price. The staff was very friendly and knowledgeable.

ebizzi

Jul 15, 2011

After having service work done on my car at other shops, I have returned to Lombard Ford because I trust the quality of work that they do on my car. They are honest, efficient, and communicate well. If there is a delay during the repair, they tell me why and for how long. They are nice and they smile. Even when I change my mind about what work I want done on the car. Everyone at the dealership is friendly. The customer waiting area is clean and comfortable.

sean_johnston

Jul 15, 2011

Spent about 4 hours with Rob and his staff while leasing a new Explorer. The entire experience was enjoyable, a variety of vehicles was offered and we were given our choice of what we found. After we decided on a vehicle, the staff worked quickly to get both our vehicle ready and financing in place in less than 2 hours!! When we returned for the vehicle, we were explained the inner workings of our Explorer and received a crash course on My Ford which is great!! Overall our experience was excellent and I would recommend Lombard Ford to anyone!!

cherubinonc

Jul 9, 2011

We are very happy about our choice of dealership for the purchase of our new car. Corrine was wonderful. We felt that she was honest, did not push or rush us and was excellent about teaching us to use Bluetooth programing. My non-tech husband is very comfortable using it because Corrine did an excellent job of explaining everything to him. We love the car and are very happy to recommend family and friends to Corrine and Lombard Ford. It is well worth the trip from Waterbury. Thank you.

jeremy74

Jul 1, 2011

I have owned over 30 cars/trucks in my life and let me tell you, i hate car shopping!! Many dealers are pushy and just generaly not in it for "you" and what you want. This however is not the case at Lombard Ford, all the employees seemed very friendly and "real", not just being fake to make the sale. My salesperson Mea Windecker was very friendly and down to earth and made buying the truck that i fell in love with a breeze. Every aspect of my purchase at Lombard went smoothly with no problems or hidden fees or anything of that sort. Not only was Mea a great salesperson but she is a genuinely great person who i consider a good friend now. Would i do business with Lombard Ford again?? Hell Yeah!!

Ulcia

Jun 29, 2011

We drove 40 min just to check out the car that we found online. This dealership and staff is great!!! Def go there if you are looking to buy a ford!Everyone was super nice and helpful!!!

vblarson

Jun 28, 2011

Everyone there was very friendly and helpful. They answered all of my questionsbefore and after my purchase. When one person was busy with another customer, someone else stepped in to help me. I got a good price on a new car, and a very helpfulreview of all the new features and technology when I picked up my new vehicle. I wouldrecommend this dealership.

suezq69

Jun 15, 2011

The experience at Lombard Ford made buying a vehicle less stressfull and more enjoyable. Lombard Ford worked as a team to get us into our new vehicle without any worries. Thanks Corinne and Lombard Team!

jrhodes

Jun 3, 2011

Mea's Approach was very friendly. Everyone there works together to help each other to benefit the customer. They are very honest and do all that they can to find whatever information the customer needs be it a car fax, loan information and finding banks and credit institutions to printing info and getting phone numbers. They return phone calls promptly and follow up with you to help answer questions and get whatever you need done to help you make your purchase and get what you want. The atmosphere is very positive, business professional,yet relaxing for the customer. Picking up the car was easy. Everything was well explained and friendly , very professional. A very nice business to make a deal/purchase from.

debweb

May 9, 2011

It was truly a pleasure buying a new Ford Escape from this dealer. They were very personable. Not just friendly but absolutely heartwarming. I did however, go to the Torrington Ford Dealer and was not impressed by them. They were friendly but not the homey friendly atmosphere I received when I went to Lombard. My husband and I were very impressed with the whole staff. Our experience with them left us grateful and definitely would consider buying a new car from them in the future. They should be commended for excellent service.SincerelyJames and Debra Weber

ljppas

Apr 20, 2011

Good place to shop for a Car...people are great and service is good..This is my number three car from Lombard..Some people say...That America can make a good car!!!I will say that they have not try any of the Ford family cars.So thank you David and the good people at Lombard Ford....

amj08002

Apr 19, 2011

This is by far the best dealership I have ever been to. They all worked hard in getting us the best possible price on our new vehicle! It feels like you are family when you walk into the dealership, everyone is so friendly and so willing to help you and answer any questions that you have. They all went above and beyond. I would recommend any to go down and visit all the guys at Lombard Ford.

vyrgo16

Apr 12, 2011

Corinne was great to work with. Very friendly and certainly not pushy. The entire dealership was very nice and certainly not in a 'fake' way like they just wanted to be nice to sell you a car. Seemed like a close group of people working there. I've not had dealings with this dealership before...a very special Mustang lured me from Wethersfield up to Barkhamstead and I'm glad it did. I would certainly recommend this dealership to my friends. I cant wait to spend some cruising time with my Mustang this summer and for many summers to come. Thanks Corinne for your help...'Elvira's' a complete package now.

knucklehead666

Apr 11, 2011

I've owned several Fords and Chevy's and happened to be in the market for a new company SUV. I was helped by Corrine Markey at Lombard Ford who let me test drive the Escape Limited. She gave me the price of a left over 2010 compared to that and the lease or purchase of a new 2011'. She pointed out all the plusses and negatives of each option and we came to the conclusion that the 2010 purchase fully loaded Limited was a better bargain. At no time was she pushy or "headstrong" as most car sales people are. I left the lot; went up the road and test drove the Chevy Equinox. It was priced very similar to the Escape. The sales person however was a pain in the ass. I closed the deal with Corrine that day. Both she and her manager were very helpful and accomodating to my needs and got the best deal/ refunds available to me on that vehicle. I would highly reccommend Lombard Ford and their sales staff and would shop there again.

wylieKOT

Apr 8, 2011

Very satisfied with my dealings with Lombard Ford & Dave Vacila & Michael Mans. This is the 3rd car that we've bought there. On price, efficiency and overall positive experience I highly recommend them. Usually I despise car dealers.I've dealt with many dealers over the years, most of them negative. But every experience at Lombard has been very positive. They do not waste your time and they don't treat you like a fool. I have wasted many hours at other dealers. But not at Lombard. It is 1.5 hours from our house, but it was worth it. We went to buy a used car for my wife (Mercury Milan) and ended up a week later going back to buy a new Focus for me.

chickenmama

Mar 28, 2011

This is the third vehicle we have bought from Lombard Ford and the second time working with Mea. Mea goes above and beyond for us every time we have contact with her for any reason. Larry, the Servce manager, answers questions and concerns very quickly and explains things to me in a way that I understand. Lombard Ford is a friendly, fair, competant dealorship and service center. All of our contacts with them have been positive. If there was ever a problem or concern, it was rectified quickly.

tcangell

Mar 22, 2011

These guys are great! We had a tremendous experience and everyone was very professional. I had an accident in my 2005 Ford Ranger and wanted to buy another one to replace it. Lombard had four trucks that met my initial needs and I chose the Vista Blue 2011 Ford Ranger as my new ride. David Vacila, Russ Brown and Rob Lombard all were very helpful in getting the deal settled and I picked up my new truck last night. I highly recommend Lombard Ford for your next new car purchase.

Meg M.

Mar 12, 2011

Yet another wonderful experience with Ed O'Brien and everyone at Lombard Ford! I am thrilled with my new Escape. The entire process was easy and fun. I would highly recommend the dealership to anyone interested in buying a car. Thanks for everything!

ronbuggy

Mar 6, 2011

I feel that i was treated fairly and the asking price for the 2008 taurus x was good.Aside from the distance from my house which was my choice it was a good experience and just what i was looking for.Good JobThe car was spotless when i picked it up.

amazin_grace57

Feb 1, 2011

I have dealt with Lombard Ford for many years, so it was a simple choice when I decided to look for a new truck. All the employees at Lombard Ford are very accomodating and freindly. Corrine went out of her way to make sure I knew all about my new vehicle. I wouldn't deal with any other dealership !

squinn7230

Jan 30, 2011

From the momement I first walked into Lombard Ford and met David I was treated very nice. He was great to work with, he explained every thing I asked him in great detail. There was no pressure to make a decision. They gave me a fair price for my trade in vehicle. I stopped at the dealer atleast 3-4 times during the week that I bought my truck every time trying to figure out for myself if this was the right deal for me and in the end I'm very happy with my decision to work with David Vacila and Lombard Ford.

rtardie

Jan 28, 2011

Excellent and professional experience. Will definitely do business there again. Corinne was very knowledgeable of the vehicles and extremely. Mike, the finance man was very knowledgeable and helpful as well. Both made the experience much easier. It was a pleasure doing business with them.

ckraft78

Jan 18, 2011

Everyone I spoke with at Lombard Ford was pleasant and helpful, but I worked primarily with Mea. She was absolutely amazing! She greeted with me a smile, took me right out for a test drive and answered all my questions with no pressure whatsoever. They gave me a super deal on my trade and helped me get great financing. I would recommend Lombard Ford to anyone, no question about it!

tulips10

Jan 1, 2011

Shopping for a new vehicle at Lombard Ford was a very pleasant experience. The sales manager and owner were able to accommodate my price range with ease and were very empathetic to my needs as well. The sales representative was very through and direct. The car that I purchased was a 2011 Ford Focus which was surprisingly a sturdy and solid car with many bells and whistles along with a great price tag. I would definitely recommend this dealership to anyone shopping for a new car based on the above reasons. I have never bought a car, whether it was new or used, with as many smiles and laughs as I did at Lombard Ford. Thank you. Buy American so these independent owners can stay in business.

2010F150

Nov 9, 2010

Great service! No preasure. Just what I wanted at the right price. Very knowledgeable. I came in knowing what I was looking for with all the research done via KBB and Edmunds and they weren't phazed - just accepted my request, supported my decisions and met my need. They accomodated my schedule. Love my new 2010 F-150 truck!

NDJJJ

Oct 1, 2010

I shopped extensively on-line for a 7 passenger SUV. After looking at dozens of available vehicles and comparing prices, features & mileage, I winnowed my list down to 4 dealers to visit. Lombard's price for their loaded Mercury Mountaineer was more than fair, and they offerred me more on my trade-in than any of the other 3 dealers I visited. Our salesman, David Vacila, was great to deal with, as was their business manager, Michael Mans, when we went through all the paperwork to finalize the purchase, transfer, and financing. Great people to work with.

thobrie

Sep 28, 2010

My wife and I were new car looking (not shopping)when Dave greeted us and offered to help. We asked him to get us a quote on both a new car buy and a new car lease for a Ford Edge. He was warm, friendly, extremely knowledgeable. He took us for a test drive and thorughly explained all the features of the 2011 Edge, the Synch system, etc. He was so good we stopped looking and ended up leasing a 2011 Ford Edge, which we absolutely love. When we came to pick up the car Michael went over all the paperwork with us taking care to ensure that we understood everything we were signing, what we were getting or not getting, what our obligations are, what our options are, etc. He was outstanding. Then Dave took over and walked us though the entire process of how to operate all the extras on the vehicle and would not let us leave the lot until we were satisfied that every question we had was answered and we felt comfortable in our new car. The overall experience for us was genuinely great. We would highly recommend Lombard Ford to anyone.

gstempien

Sep 23, 2010

My wife and I were looking for a family vehicle to replace one of our cars and we wanted to stay with a local dealer. When we met Mea at Lombard Ford she greeted us like we were family and from that moment we knew this was the place we would buy a vehicle. The price for the Ford Edge was very competative with others in the area so we did not feel the need to question this. All in all Lombard Ford is a friendly and understanding place to buy a vehicle, we would most likely be back to buy another car for myself.

mrmikel

Sep 6, 2010

I am one of the hardest people to please. Lombard Ford always to make it easy. When you walk the door you find a warm pleasant feel in the air. My first stop in looking for this truck i just stopped to look at what was on the internet. Mark Jones walk up to me and asked if could help. I said no just looking and he was fine with that. Not chasing me around the parking lot as other dealers have. Icame back a couple days later was given the internet price. There was never any pressure from anyone to make this sale. From my first walk in to my picking up my truck was so easy and professional. Thank you Mark and eveyone else. AND TO YOU AT HOFFMAN TOYOTA YOU ASK ME NOT TO COME BACK. AS PROMISED I WONT.

powertec18

Jul 21, 2010

I would recommend this dealer for several reasons. First- the sales and finance representatives did not place any pressure on me to purchase a vehicle. This is something I appreciated because it made the process a whole lot less stressful. More importantly, they did not try to take advantage of me which is something other dealers attempted. Secondly, their finance department was competent. Within 10 minutes, I was able to get 0% interest where other dealers best rates were 4.99-6.49%. That alone will save me about $3,500 on interest. In addition to that, they were able to give me a great deal on the price of the car, so I feel I got a great deal! Lastly- when I purchased the car, they were able to register it quickly and deliver it to me on a very timely basis. Overall- I would strongly recommend this dealer and advise checking them out if you are looking into a Ford.

dllclark

Jun 10, 2010

I WALKED INTO THE SHOWROOM LOOKING FOR A SALESPERSON AND I MET A WOMAN IN THE HALLWAY AND ASKED HER IF SHE WAS A SALES PERSON AND SHE SAID WITH A SMILE I MOST CERTAINLY AM.SO I TOLD HER I WAS VERY INTERESTED IN THE 2001 TOYOTA TUNDRA. SHE IMMEDIATLY GRABBED THE KEYS AND SAID LETS GO TAKE A LOOK AT IT. I HAD ALREADY GONE TO YOUR WEBSITE TO CHECK IT OUT,AND WHEH I SAW IT ,I HAD MY MIND MADE UP IT WAS THE VEHICLETHAT I WANTED TO PURCHASE.MIA WAS VERY HELPFUL AND KNOWLEDGEABLE AND MADE ME FEEL LIKE WE WERE GOOD FRIENDS.SHE KNEW EXACTLY WHAT TO DO TO MAKE THE SALE PROCESS COMPLETE AND UNCOMPLICATED.WE HAD THINGS IN COMMON,AND IT MADE THE SALES PROCESS A LOT OF FUN.I HAD A PROBLEM WITH A NOISE IN THE LEFT FRONT WHEEL,AND IT WAS TAKEN CARE OF IMMMEDIATLY AND CORRECTLY. MANY THANKS TO LARRY AND HIS TECHS.MANY THANKS TO MIA. SHE MADE BUYING A TRUCK A LOT OF FUN,WHICH IT SHOULD BE.

dheidric

May 1, 2010

I was looking for a fairly specific model used car and found a few in the area on cars.com. Lombard Ford was my first and last stop, I bought the car they had advertised. There was zero pressure from Dave or Mea and they were extremely friendly. The dealership went out of their way to make sure the car was ready to pickup the very next day. On pickup it was discovered the car did not have a second electronic key, and they covered the cost for having that made. I think when someone buys a car (or anything) there is always a sense that a better deal could have been made, which is why I did not rate 5 on price. However the buying experience for me was as good as it gets, including the follow-up calls regarding satisfaction. Lombard is a family business and their customer service reflects their strong reputation.

coylecl

Apr 27, 2010

My experience buying a 2008 Ford Explorer from Lombar Ford has been hassle free and painless. Their internet site was very helpful and had a complete list of the vehicle options and tons of great pictures. When I arrived at Lombard Ford to look at the Explorer I was amazed had how clean the interior of the vehicle was. I took the hour and a half drive to look at the vehicle I ended up purchasing, but when got to the dealership also had the chance to look at two other similar vehicles with price and miles in the same ball park as the one I purchased. All three vehicles were immaculate and worth an extra look and allowed me to compare features and utility. The staff and owner of Lombard Ford made my experience in buying a new vehicle a breeze, as I had pushed off buying something new because of bad experiences in the past. This is my third vehicle that I have bought and driven from this dealership and I would highly recommend anyone to check them out for themselves.