Used Cars for Sale at Lombard Toyota in Lombard, IL

Teresa

Jul 30, 2016

Lombard Toyota provides fast, friendly service. Easy to book online appointment. Recd email reminding of the appointment a day in advance.

Arshina

Jul 28, 2016

Excellent customer service provided, no pressure environment by sales staff and great competitive price offered. I would definitely recommend the dealership to others

Laura

Jul 27, 2016

Jeffrey in service, showed me compassion, when I asked if he could match the price of a competitor, because I had list me job, he did. And then, when I was about to leave, he gave me a few words of encouragement. It meant a lot to me.

Travis

Jul 26, 2016

Speedy. Efficient. Thorough. Matt and Carlos were great to deal with. It is the best experience I have had as far as start to finish regarding the amount time it takes to purchase a vehicle.

Joan

Jul 25, 2016

I always felt you were as committed to keeping my Toyota safe and sound as I am. What has been lacking recently is a friendly welcome.

Scott

Jul 25, 2016

Technician was very thorough in diagnosing electrical problems. He clearly communicated the problems he found and the necessary repairs that are needed. One thing however we discovered that the radio has stopped working a day after we picked up the car. I called the service department and the person asked me to bring the car back to have the service department to take a look.

Domenic

Jul 24, 2016

I was kept fully informed about my service and it was done in a reasonable amount of time. The car was returned to me clean and it had been washed!

Julie

Jul 24, 2016

Eddie Vargas was wonderful. He was polite, well-spoken, thorough and helpful. He went well out of his way to help me and my family when we had a problem which was much appreciated. Best experience I've had at your facility. Also, thank you to the repair technician who found out what was wrong with my car (I hope) even though it wasn't even making the noise that day. Much appreciated.

Mark

Jul 24, 2016

Jeff in service was very professional and gave great customer service. He worked to get our car done by a specific time

Christine

Jul 23, 2016

Honest, fair, respectful, hospitable, free car wash, no pressure to do extras that I don't want to do. Free coffee, donuts, even popcorn. I felt like a welcome guest.

Grace

Jul 22, 2016

Igor made us feelLike valued friends. He made us feel important and his advise hit the target right on. We enjoyed our shopping event.

Julie

Jul 22, 2016

My service agent was polite, friendly and very helpful. My service work was completed much quicker than I anticipated. My experience was terrific!

Brandon

Jul 21, 2016

Jeff in service was great! He was very knowledgeable and finished everything in a timely fashion. I will definitely recommend Lombard Toyota to everyone I know!

Elizabeth

Jul 21, 2016

Knowledgeable, explains what is wrong and how they will fix it, always polite with a smile Directs to waiting room or coffee room I always get good service. On time and work done as they say

Hallie

Jul 21, 2016

Didn't take as long as the last time. Everyone was friendly. The sales staff was very knowledgeable about the cars and accessories.

Diane

Jul 19, 2016

Sales Consultant, Matthew Jones, was very professional, courteous and informative in assisting me to choose the right car for me. Finance person was also very professional and helpful.

Maryori

Jul 17, 2016

People are very helpful and the service is great and it took the promise time, the people are professional, and i have no complaints at all about the customer and car service

David

Jul 14, 2016

Very willing to work with us in our situation. Honest and open about things. Very helpful overall in our entire visit.

Sandra

Jul 14, 2016

Great customer service! The service writers were terrific and kept me informed of the progress. I will definitely come back again when I need more service.

Anthony

Jul 12, 2016

Salesperson was really awesome. Helped me get exactly what I wanted in a way I could afford. Went really quick and smooth then I drove home happy in my new Rav4 :)

Dianne

Jul 7, 2016

Marc was very patient, knowledgeable and nice; took plenty of time to allow us to make the right decision to get the best car.

Roland

Jul 6, 2016

my salesmen, Todd Waller was outstanding! HE is very knowledgable, honest and customer friendly.I would buy a car from him again.

Emilie

Jul 4, 2016

All service people were courteous, clean, prompt and speedy. Explained to me how my car phone works and got it to work.

Dina

Jul 3, 2016

Everyone there is so nice and helpful. Comfortable waiting room with WiFi and it was very quick. Also the car was so clean when it was done.

Renee

Jul 2, 2016

My sales consultant, Gary K., was outstanding. He was very helpful, courteous and thorough with everything!!! He answered all the questions I had. Anthony from Finance was also very helpful, made the process easy, and answered all questions I had.

Marc

Jun 27, 2016

The person helping me was polite and knowledgeable. The car was taken care of in the time quoted. I had a nice quiet place to work while I waited. The bill came to exactly what I was quoted as well.

Phyllis

Jun 26, 2016

It was an easy and pleasant buying experience. I would definitely recommend Lombard Toyota and especially Louie mySalesman. He was a joy todo business with and a fun guy to talk to. He made me comfortable.

Elaine

Jun 24, 2016

My service visit was fast (45 minutes), and the waiting atmosphere was comfortable. The people were polite and efficient. Best of all, the car was well serviced.

James

Jun 24, 2016

Patty is always ready to help and has a great sense of humor. She tries very hard to accommodate your schedule

Romo

Jun 24, 2016

Fast service and a friendly atmosphere. Will be back for my next service vist. Would recommend this place for service.

Lindalee

Jun 16, 2016

Purchasing a new vehicle here is always excellent. We've purchased four new cars here over the years and had a good experience every time.

Toblerone

Jun 10, 2016

My mother in law came in to purchase a new Prius. The place was dead, Luis made no effort to even make the sale, budge on options, was extremely condescending to my mother in law. She went in, knowing what she wanted and he couldn't deliver. Prices changed, often. Didn't seem to even know much about the products he was selling, other than it was a Toyota. I can't believe he's been working there for 10 years.

Siriporn

Jun 9, 2016

Matt, our salesman was very helpful. He explained detail on all features of the RAV4 to me and my husband. He was very friendly, polite and respectful. It makes the car buying experience enjoyable. My first Toyota ever!

Daniel

Jun 7, 2016

Carlos (sales manager) was very knowledgeable, professional and helpful throughout the process. The rest of the staff was very friendly as well.

Jerry

Jun 7, 2016

Simple and straight forward. Sales agent did a great job. Very knowledgeable and made good suggestions. I would have no problem recommending this dealer.

N/A

Jun 7, 2016

HORRIBLE CUSTOMER SERVICE!! I made an appointment for my 2013 FRS to have it checked because it was making some rattling noises. I arrived and a young service advisor took my information. He told me we will have our mechanics check the problem but we will have to charge you $60 for the check up. I was surprised, I asked him why are they charging me $60 when my car is still under factory warranty. He told me that we will check the problem, if its mechanical you don't have to pay the $60 and we will fix it under warranty, if the problem is a maintenance related, then I will have to pay the $60 and the cost to fix the problem. So I asked to make sure I'm hearing right, "So I will not know if I'm paying the $60 till after they checked the car?" He said yes. I told him I owned several german and american cars and I never have been charged a fee for diagnosing a problem when my car is under warranty. He snapped back with the most disrespectful and rude answer, he told me and I quote: "That's how we do it here, do you expect me to pay the mechanics from my own pocket?" I was shocked. I told him I will take my car to another dealership thank you. He nodded at me, threw the keys to my face and walked away without saying a word. VERY RUDE! I will never own a Japanese car again, I can't believe the lack of respect the company have for its customers!

Brian

Jun 6, 2016

Great staff at Lombard Toyota! From sales to finance it was a wonderful experience. I will definitely recommend this dealership.

Glenn

Jun 3, 2016

The purchase was quite informative, very quick, and was a great deal without much need for a lengthy round of negotiation.

Kyesha

Jun 3, 2016

Really good customer service. I would definitely recommend the dealership to my friends and family. Process was really fast and explained throughly.

Dennis

Jun 2, 2016

Dealing with Luis Cruz was a great experience. I don't like shopping for cars, but would not hesitate working with Luis again!

KP

Jun 2, 2016

Need a used car? Well stay the heck AWAY from these guys. The sales rep told us that "if a trade-in has too many issues we won't sell it..." BS! After we paid cash on an 06 Subaru from these con men, we were back in their shop within 3 weeks b/c the AC quits after 10 minutes, plus 3 other major defects, which they absolutely knew about from their "121-point service inspection." Lombard Toyota deliberately did not disclose information that would have affected our purchase decision. We have requested a reimbursement of only 50% of the repair costs quoted by a nearby Subaru dealer, (or take the car back for full refund) and the Lombard Toyota General Sales Manager Brandon Wilhelmi - who earlier said "we don't abandon customers after the sale" - COMPLETELY IGNORED our faxed letter. Would have expected a little class from a dealership. Too bad there aren't below-zero stars to click for this review. Utterly Disgusted. -KP in Lombard

Richard

Jun 1, 2016

Fast and professional service! Both service guys were very helpful and friendly on Sat. May 28. My car is running in tip top shape!

Jennifer

May 31, 2016

Jason Bauer (my sales guy) was great - very knowledgeable and patient! He even stayed late to help me transfer the stuff from my old car to my new one, and helped me set up the bluetooth in the new car!

Colleen

May 28, 2016

Awesome people work there!! My mom and I have always received great service here from Shannon and now Tony as well!

David

May 27, 2016

Didn't take long to perform the 5,000 mile service while I waited. By the time I finished a complimentary cup of coffee and a donut, the car was just about ready.

Nazario

May 27, 2016

Profesional, resonable and friendly sales agents. It was a great experience doing business with this agents. Will recommend to friends and family.

Dennis

May 23, 2016

The only time ever that I have brought a new car for required maintenance. I have done my own for 30+ years. Incredible, Incredible. Not only was the routine service done but the car was "detailed"!!

Karyn

May 22, 2016

My car was worked on quickly, as always. I have enjoyed coming here for 6 years now. Friendly staff! I like the popcorn and donuts.

Mark

May 22, 2016

Quick service. It would be nice if the waiting facilities would be more enjoyable with desktop internet access and some snacks.

Terrence

May 22, 2016

The exact same aspects I enjoyed back in Feb. 2000 when I bought my previous Toyota Corolla. I told the salesperson (Matt) what I was looking for. He showed me. We took test drives. We discussed all aspects, features, prices, etc. Totally straightforward from BOTH sides. The result: I walked out with a great car.

Michelle

May 19, 2016

Service called to review ALL options with my issues. They explained things very well. My car was fixed SAME DAY I brought it in! Super FAST - Great Service.

Mirela

May 18, 2016

It was wonderful great present people great services would definitely recommend anyone to come and buy a car or if they have a Toyota to come in for services

Tanasha

May 16, 2016

It quick and fast with no problems the service was excellent I didn't have to wait long at all. I will continue to do service with this dealership.

Peter

May 14, 2016

Sales rep was very good. Answered my questions and didn't sell too hard - I would have left if he had.

Ryan

May 13, 2016

This dealership was the most transparent and responsive of the many dealerships I dealt with. The only one to give me an honest out-the-door price.

Kevin

May 12, 2016

I worked with Gary for my purchase . He was great. He did not pressure me into making any decision and was very knowledgable about the car.

Masoodul

May 12, 2016

The Salesman Ali Qurashi and the finance Carlos had made it possible to make this work. Especially the Salesman Ali Q. Who is a very talented at what he does was able to educate me with how the leases and financing work. If it wasn't for him, this deal wouldn't be a sweet deal.Thank you Ali.

Timothy

May 11, 2016

The service was fast , and technician was nice to take the time to help me figure out the display settings.

William

May 10, 2016

As always, Jeff Serwas gave me quick hassle free and honest service. It's great to work the veterans like Jeff & Jerry who get to know our expectations and truly appreciate the business. Everyone there seems to enjoy being there and works as a team.

Elizabeth

May 7, 2016

The Service Advisor Edgardo Vargas was friendly, helpful and accommodating. My car was ready for me upon pick up and the experience was seamless.

Eric

May 5, 2016

Good customer service. Quality maintenance and quality Toyota personnel. The service center was prompt and clean. Most importantly the employees were happy and appeared well treated by the dealership. While I was there Everyone was wearing Blackhawk jerseys. To me.... a sign of a good place to work. Happy workers= good work and great service.

Lora

May 5, 2016

I can say each and every time I have service here, I always get the information I need for repairs and excellent service which is why I have been a customer since '82

Annette

May 4, 2016

The service was very Good and the staff was very accommodating. Car was ready as promised. Very good customer service and loaner process.

Michael

Apr 22, 2016

I was kept aware of the condition of my car and was comfortable with the work done. The staff was nice the facility was clean

Aniss

Apr 20, 2016

Excellent service! I have have a great and prompt service and easy booking process to service my car: Camry Toyota 2011.

Beth

Apr 11, 2016

I came in for scheduled maintenance but got rear-ended on the way there. I was a little shook up but the staff was so nice and understanding. They made me feel much better. Everyone is so nice, from the women who answers the phone when I call to make an appointment to the mechanics-all so nice and knowledgeable.

Tod

Apr 9, 2016

Friendly and attentive customer services representatives and timely attention. I did not have to wait long for my car to bedonr

John

Apr 8, 2016

Great salesman. Good price. Friendly people. Good selection of vehicles to choose from in a variety of colors and options. No sales pressure or up selling hassles.

Victor

Apr 8, 2016

The attention and service we always receive is just great! Luis was as always really attentive, patient and he makes sure we leave satisfied with our visit to the dealer, thank you!

Elizabeth

Apr 7, 2016

Prompt and helpful squeezed me in when busy and washed car even though raining thank you. Would love fresh coffee in waiting room

Michael

Apr 5, 2016

I was wondering why the other cars don't have mile maintenance packages like for the scion but it was ok

Dennis

Mar 31, 2016

The Lombard Toyota service was quick and the service people were kind and professional. I like taking my Prius there for service.

Rita

Mar 31, 2016

I was treated well and with respect in this area of a man's world. Being the sole driver I usually feel lost when dealing with car issues.

Subramanian

Mar 29, 2016

Excellent customer service this time. Even though I have a different Toyota dealership close by my home, I still prefer Lombard Toyota for their quality of work and of course at reasonable price.

Patricia

Mar 25, 2016

The people are so helpful, friendly, happy and nice. The service is quality work and quick. I get a complimentary ride to work and back.

Christy

Mar 17, 2016

It was an absolutely FLAWLESS experience! Brandon Gabel AND Tom Derrico were AMAZING. The level of product knowledge, professionalism, and kindness was second to none! Toyota has a great product to offer, and doing business with this dealership was an absolute pleasure!Also, Thank you to Carlos in the Finance Department for his professionalism and kindness.BEST car buying experience ever!

Lynne

Mar 17, 2016

The salesperson, Chuck, was knowledgeable, friendly, and a good listener. He set up my Bluetooth, explained various buttons and was very polite.

Egan

Mar 16, 2016

The sales rep was eager to help and easy to understand. Seemed like he wanted to make the deal as easy and fair as possible.

Felix

Mar 15, 2016

Even on a day as busy as Saturday they didn't rush. Made sure it was the right car with the right options. Gene and Carlos made sure I was happy.

Daniel

Mar 14, 2016

It was a very accommodating experience. Everyone was very patient and extremely professional. I would definitely recommend to many different people.

Brian

Mar 11, 2016

I showed up outside my appointment time... but service was still faster than I expected. My service reps are always great to work with.

Randall

Mar 11, 2016

The car we purchased needed brakes after owning it for three months. In the service department everyone was friendly and efficient and work was done quickly. I should have had the vehicle checked by independent inspector prior to the purchase. My fault.

Cynthia

Mar 10, 2016

The communication and explanation of what is wrong with the car and the fact I could go see my car and the damaged parts that needed to be replaced.

David

Mar 7, 2016

Nice people to do business with. Very fast service. They checked to make sure there was any recalls on the car while my car was being serviced.

Dustin

Mar 4, 2016

The staff was accommodating, informative, courteous and the service was fast. I would recommend bringing your car to this location.

Pamela

Mar 3, 2016

I feel like family; everyone was happy and friendly. Thank you Chuck, Igor and Tony for a great experience (above and beyond). See you soon for my husbands next car!

Patricia

Mar 3, 2016

courteous service manager. he took the time to explain what was found during the routine maintenance and told me what to look for before my next maintenance appt.

Alvaro

Mar 2, 2016

Truly exceptional ! Great salesman he knows how to deal with customers! I will definitely recommend my salesman to any people I know .

Julia

Feb 27, 2016

I was happy that service was quick, all the employees were very nice, and best of all they put exactly the amount of air in my tires that I want. That was a nice touch because I didn't even have to ask. Plus a car wash - So nice. The service appointment reminders by email are helpful.

Barbara

Feb 26, 2016

Very pleasant guy who worked with me and facilities for the waiting period were also pleasant. Also responsive to the scheduled appointment time.

Leona

Feb 24, 2016

Our sales rep Gary Kawell was fantastic. From the minute we walked in, he was right there to help. The entire process was great. We left with a new car.

Nicole

Feb 23, 2016

Reviewed work required and gave me options before proceeded so could make a decision on what fit my budget and schedule.

Tommie

Feb 22, 2016

EFFICIENCY, THE SERVICE PERSON TOOK MY INFORMATION AND CAR IN SOON AFTER ENTERING' THE TECHNICIAN GOT RIGHT ON IT AND I WAS OUT IN ABOUT THIRTY MINUTES.

Stepan

Feb 17, 2016

I received great service at Lombard Toyota. My service advisor Mario was awesome. They really roll out the red carpet for me.

Marcella

Feb 16, 2016

Your Service Rep told me what I needed to have done in addition to rotating the tires which is what my main reason to come for service. I agreed and the service was done.

David

Feb 15, 2016

The service was done in a prompt friendly manner. Details were fully explained in a clear and concise way. Always a pleasure to do business with professionals.

Paige

Feb 15, 2016

Everyone in the service department was friendly, and the service was extremely fast. I was in and out in under 30 minutes.

Cynthia

Feb 14, 2016

I truly appreciate the prompt attention I received immediately upon my arrival, the respect I was shown that made me feel like a valued customer and the fast service I received.

Michael

Feb 11, 2016

I was there for a 70k maintenance and was in and out quickly. The Service Rep was very helpful and friendly. I had a very positive visit.

Michelle

Feb 8, 2016

prompt service, informative cleaned car after service letme know priorities of things needing to be fixed, and best time to buy new tires

Patricia

Feb 8, 2016

They honored their quoted price. The service was fast. I got my van washed twice in one week! Good Job, Lombard Toyota!

Susan

Feb 3, 2016

Quick, efficient. Helped diagnosis the problem correctly. Even helped with an after-market item. Appreciate the courtesy shuttle that is available if needed.

Amise

Feb 2, 2016

Fast quality service. I have never gotten serviced as fast as I did at the Lombard location. I dont mind driving a few extra miles for better customer service.

Paul

Feb 2, 2016

I can always count on a quick in and out. Makes car maintenance worry free. I also like that they wash the car before you leave.

Kim

Feb 1, 2016

The service dept is always great. Jeff Serwas is very responsive , honest and prompt. Always feel comfortable bringing my car there

Winston

Jan 22, 2016

I waited longer than the time given by the service advisor. He did not even explained what is going on with the car.

Mile

Jan 15, 2016

I liked management. Igor did outstanding job. His cooworkers also did excellent job. Good service, nice facility, and a variety of cars for every Toyota model.

Rhonda

Jan 14, 2016

Quick, easy, everyone we dealt with wasn't pushy but were very helpful and knowledgeable. Clean showroom. Except that I had trouble deciding which model vehicle I wanted, the remainder was pretty stress free.

Sandra

Jan 12, 2016

Nothing outstanding. While they didn't charge me for the clips my car needed they charged me $35.00 just to put my car on the lift.

Ilona

Jan 8, 2016

Excellent service - respectful, courteous and upfront negotiation process. Both Tim and the leasing agent (Chuck?) worked hard to make the deal work for me. We will lease from Lombard Toyota again!

Ralph

Jan 7, 2016

Knowledgeable, professional and friendly staff who thoroughly check the condition of the car. The waiting area is clean and amply lit. Once work is completed a written report of the condition of the car is given and the car is washed. All in all a very professional experience.

Paul

Jan 4, 2016

I received the services required; in other words I did not receive services not needed. The dealer does professional work at a decent price.

John

Jan 1, 2016

The service people like Jeff (Service Advisor), Patti (Receptionist), Gerry (Service Advisor). Good communication with customers. Clean and comfortable facility, including car service bay areas.

Charles

Dec 29, 2015

I ALWAYS bring my vehicle to Lombard Toyota and have gotten excellent service from everyone. We purchased our Sequoia there and have never been been sorry. We a Dealer who is a lot closer but we have gotten terrible service there.

John

Dec 28, 2015

Service dept. personnel was very helpful, courteous, and professional. I came in for 10,000 tire rotation and oil change and found that a large nail penetrated the sidewall of the right rear tire. A new tire was ordered and replaced. The service tech. noticed the nail and informed Mike in the service dept. and he took me to my car and pointed out the problem and we all agreed the tire needed to be replaced rather than fixing it due to its location. I am very grateful that it was discovered by the tech and informed by Mike.

Robert

Dec 24, 2015

Lombard Toyota has a great service team. This dealer pointed out a problem overlooked by another dealer. Always busy so plan ahead.

James

Dec 23, 2015

Promptness and courtesy were just fine. Coffee was hot and donut holes were available. Waiting room was nice and quiet - no annoying TV!

Bernadine

Dec 16, 2015

Gary Kawell was most helpful-answered our questions,explained the operation of the vehicle, and made us feel very confident in our decision.

David

Dec 16, 2015

Matt Jones came to my house twice. I am disabled and he went out of his way to facilitate my purchase.

Norma

Dec 16, 2015

the courtesy and professionalism of the employees . My sales person displayed patience he explained the features in the van and how to set each feature up.

Dawn

Dec 15, 2015

It was unintimidating, comfortable and easy to purchase a car, which can otherwise be very overwhelming. I didn't feel pressured into doing anything I wasn't comfortable doing. Also, everyone I worked with - John Lipinsky, Tim Fessler and Tony (Finance, I don't remember his last name) -explained everything along the way, so I knew exactly how much I was spending, what I was signing, etc. All in all, a very positive experience!!

Ericka

Dec 12, 2015

I had probably the most hassle free car buying experience ever! My salesman, Tim Fessler knew exactly what I was looking for and contacted me when the 2015 Highlander I was looking for was available! The finance process was easy as well. I absolutely love my new car and would recommend your dealership to anyone.

James

Dec 12, 2015

Always a pleasure (after 10 Toyotas and counting the staff is always professional and helpful. I have purchased at least 7 from you, but you always do great work on all of them.

Ronald

Dec 11, 2015

My experience with my 2005 Prius service was quick and professional. I used the shuttle service and only had to wait five minutes for a ride back home.

Alison

Dec 10, 2015

All of the main people with whom I worked were extremely helpful and friendly. I am very satisfed with the vehicle I purchased.

Tina

Dec 8, 2015

EMPLOYEES ARE VERY FRIENDLY AND COURTIOUS, INFORMATIVE AND HELPFUL. ALWAYS A GREAT EXPERIENCE. LOVE YOU LOMBARD TOYOTA AND THANK YOU!

Mohammad

Dec 7, 2015

Nice customers service with grip on subject. Saleman is Gary excellent. I will recommend my family and friends to buy car from Lombard Toyota.

Tina

Dec 7, 2015

I can not say enough about the staff at Lombard Toyota. Courtious, friendly, informative. All departments I have been completely satisfied with. All service performed done top notch. Customer service goes above and beyond. Definitely treated like family here. No complaints what so ever. I have been a customer two years.

Janice

Dec 6, 2015

Jeff was professional and listened to my concerns. Car was done just about when he said it would be. I don't have 20 words

Lori

Dec 6, 2015

I always have positive experiences at Lombard Toyota. I highly recommend this dealership and this is why I have been a customer for 15 years now.

acunit86

Dec 5, 2015

As soon as you show the slightest bit of interest, they will harass you non-stop for weeks. Sales people are very rude and persistent.

Richard

Dec 4, 2015

Everything was on time; your service people are not only courteous but they are very knowledgeable too. I willrecommend Lombard Toyota to my freinds.

Maneesh

Nov 25, 2015

Ali was very helpful and professional. I was able to work with him over a period of weeks to get a fair deal.

Sarah

Nov 24, 2015

This is the second automobile we have bought from Lombard Toyota and each time we have the most wonderful experience. We can't say enough great things about Gary, our salesperson, and the entire staff as well. We often recommend this dealership (and Gary in particular) to friends and family.

Scott

Nov 23, 2015

Everything worked out well. It happened quickly and efficiently, which I liked. There was very little haggling, and the price could not be beat.

Joseph

Nov 22, 2015

Our salesman Larry C was great to work with. We enjoyed the whole car buying experience. We love our new Camry Toyota.

Melvin

Nov 22, 2015

Everyone totally knows what they're doing!The Service Dept. is top shelf, with all the guys heavily experienced....so you KNOW it's done right, every time!

Mohammed

Nov 20, 2015

We went to Lombard Toyota just to look some cars but not sure that we are going to get one I am so impressed with the service and there honesty Excellent service helpful salesperson awesome

Anita

Nov 19, 2015

Everyone is very nice and polite. Always feel like I'm taken care of and my needs are met. Also, the service is done quickly.

Megan

Nov 18, 2015

the 2014 I leased had a huge dashboard. I didn't know it would impact my visual field as significantly as it did. On my 20,000 mile service call I mentioned this to Salesman Brandon. He LISTENED and traded my lease in for the purchase of a SCION iA with a PERFECT visual field for me. He did this within my budget!!!!

Christel

Nov 15, 2015

Courteous and good explanation of selected car. Happy with the overall service and process of buying the Venza Toyota car.

Anthony

Nov 8, 2015

I experienced quick and friendly service. I was greeted promptly and given a chance to ask questions if I wanted to do so.

Lance

Nov 6, 2015

Chuck was very knowledgeable and friendly to work with. He was very helpful during the entire process and I see this continuing after our purchase in his continued support regarding the warranties and service. The financing and signing of all the documents was well handled and moved at a good pace.

Marlene

Nov 6, 2015

Very pleasant experience with service person who checked us in helped us out in every way possible. Called to tell us what needed to be done and he got the mid-week special price for us. When you are a senior every little bit helps.

Michelle

Nov 3, 2015

Lombard Toyota personnel are friendly and knowledgable. They were willing to work out the small things which made a big difference.

Lionel

Oct 31, 2015

I really liked the sales person - Gene Scardine. He was awesome! Allowed me to look around and make my decision. No high sales pressure but helped find me a car that I now love. I also like the fact that Gene kept his promises on the 2006 Toyota Avalon that he sold me. The price was awesome especially the mileage (36000). I must say that my sale experience at Lombard Toyota was Excellent. I will definitely buy another car there and refer others.

Ronald

Oct 31, 2015

Polite service. The seat belt covers were not replaced. I think I can put them back on. Did not get a car wash.

Emanuel

Oct 30, 2015

You were able to get the 2015 Avalon Hybrid XLE Touring in the color we wanted from another dealer. Nobody was pushy. We were dealt with fairly and were able to take advantage of end of model year pricing and rebates.

Dilio

Oct 29, 2015

Courtesy and knowledge of the two sales agents I dealt with:Luis Cruz and Larry Carde.very happy with the service received.

James

Oct 23, 2015

Toyota Lombard has very friendly staff, willing to work to set up appointments, answer questions and do it all quickly.

Rex

Oct 10, 2015

Very competitive pricing, great showroom, friendly, efficient staff and knowledgeable salesman. The buying process was easy from start to finish.

Lynette

Oct 3, 2015

my experience as always very professional and satisfactory I would recommend the dealership to my family, friends and associates over any dealership experience I have had

Aime

Sep 29, 2015

What I liked the most was that I was attended me right away. They explained everything and made sure I did not leave without any doubt.

Carla

Sep 17, 2015

everyone was very attentive to my needs, treated me with respect. The sales staff listen to my needs and took the time to find the exact match for me. ,everyone was very attentive to my needs, treated me with respect. The sales staff listen to my needs and took the time to find the exact match for me. ,everyone was very attentive to my needs, treated me with respect. The sales staff listen to my needs and took the time to find the exact match for me. ,everyone was very attentive to my needs, treated me with respect. The sales staff listen to my needs and took the time to find the exact match for me. ,everyone was very attentive to my needs, treated me with respect. The sales staff listen to my needs and took the time to find the exact match for me. ,everyone was very attentive to my needs, treated me with respect. The sales staff listen to my needs and took the time to find the exact match for me. ,everyone was very attentive to my needs, treated me with respect. The sales staff listen to my needs and took the time to find the exact match for me. ,everyone was very attentive to my needs, treated me with respect. The sales staff listen to my needs and took the time to find the exact match for me.

Simeon

Sep 14, 2015

Great customer service from everybody including Patty and Tony. It is very easy to make an appointment and bring the car in for repairs. It is absolutely worth the drive from oak park to lombard to ensure such great service.

James

Sep 5, 2015

I love my 2015 Toyota Avalon! Shannon and Matt made car buying from Lomdard Toyota an extremely pleasant experience. I will buy a car from Lombard Toyota again!

Abdul

Aug 31, 2015

Clean dealership, nice cars on display, free popcorn. Mr qureshi was very friendly and helpful. I would recommend this place to my friends.

Michelle

Aug 31, 2015

Dealership was very friendly and did everything they could do to make me happy. I can be difficult to please and they were very accomidating

Cynthia

Aug 30, 2015

It was quick and efficient! I was immediately checked in and the job was finished in less time than promised!! (under and hour)

Jennifer

Aug 25, 2015

I had an amazing experience purchasing my car from Lombard Toyota. Luis and Carlos answered all my questions and treated me in a very professional manner. I would definitely recommend people to shop at Lombard Toyota. :)

Michael

Aug 18, 2015

John P. & Gene S. were great! They took the time to understand our vehicle needs as a family and delivered us few different options to consider.

Lori

Aug 17, 2015

All were friendly and car was done in the time frame they said it would be done. Overall, the expreience was good!

Patricia

Aug 17, 2015

Sales person very friendly, not pushy, very helpful in explaining uses of all things as to phone connections, radio, and answered all questions that I had.This is our 3rd lease and it was a breeze. I would recommend Lombard Toyota especially Brandon Gabel who we have worked with on all 3 leases..

dre123

Aug 15, 2015

I would have given this dealership a higher rating and I would recommend this dealership to others however there was one glaring problem that is hard to overlook. I used Truecar to get a great price on a new Camry. I was contacted by the internet sales team at Lombard Toyota and I asked them two questions: 1. Are the tax, title, and license fees which are added onto the TrueCar price, negotiable? 2. Can I put the full cost of the car on several credit cards?The person who I was speaking with told me "yes" for both questions. I was surprised however I, naively believed what I was being told to be true and so I went to the dealership with those assumptions. As you might have already guessed, the actual answer to both those questions is no.In the end, since it was a great price, I ended up buying the car. The rest of the experience was fine. Everyone from the salesman (Luis Cruz), to financing, to the cashier was very friendly and courteous however it did not feel right to be blatantly lied to in order to get me into the door.

Joan

Aug 13, 2015

I was thinking about the need to buy a new car. Through the timely intervention of the Service Dept. and Mac, I got the support I needed to take that step.

Kelly

Aug 11, 2015

The customer service was great. All of my questions were answered and in great detail. I love my new car! ANDREA SANTELIZ IS THE BEST!!

Ganya

Aug 10, 2015

I always receive great service at Lombard Toyota. It is easy to set appointments and I'm able to get in and out.

Patricia

Aug 9, 2015

Fast service, service rep was very courteous. Facilities are always clean. Previous service reps that I dealt with in the past were present and our conversations were very pleasant as well.

Larry

Aug 8, 2015

Tony is the best :). hope he stay at your Toyota because of his service I will always buy my cars there

Fannie

Aug 1, 2015

The sales person Mr. Matt Jones was professional. He spoke in a tone of confident yet persuasive. My reason for visiting Lombard Toyota, was for service, only. Mr Jones provided information about leasing or purchasing a new vehicle. Approximately three hours later, I drove away in my 2015 Toyota Camry.

SM

Jul 30, 2015

My dad and I came to the Lombard Toyota to buy a 2015 Camry. Fllad was very helpful finding the exact car we wanted. He was very friendly, and also very honest about cars. I went to a couple of other dealerships (Toyota on Western), and the service at this location was by far the best.

Arlen

Jul 28, 2015

The guy at the desk is always very nice to me. I don't feel pressured to get something that comes up fixed right away unless they highly recommend it. They always get my car done and me out the door quickly even when they are slammed. I trust my toyota dealer and I love having them.

Janice

Jul 27, 2015

I liked the friendly service. Brandon stayed with me and helped me to keep focussed. As a new sales rep he was not afraid to ask questions of me and others in your agency to make information a teachable moment.The facilities are very clean: in the shops as well as the showroom and rest rooms. The women in the office are well educated to keep the paper flow moving to its completion.

Lori

Jul 27, 2015

I received the information necessary to make my decision. Everyone was courteous, informative and helpful. I have bought/leased many cars from Lombard Toyota and return every time for another one.

sianymalan

Jul 20, 2015

My experience at Lombard Toyota was truly exceptional. They were able to get me a price I could afford without having to argue with them. I'm in love with my car and will definitely be purchasing it after my two years of leasing it.

Neil

Jul 16, 2015

I've always been very pleased with your Service Department. Tony is generally the Service Writer I deal with and he has always been very helpful in resolving any questions or concerns that I may have. For example, on this visit it was discovered that my RAV4 had developed an axle leak. Tony arranged for me to meet with the Technician (Ron?) who took me back to the work area and showed me the leak and explained what work had to be done. I was provided with a ``loner'' and the work was completed by the estimated time. All in all, a very positive experience. Which is why I've been a customer for the past 20 + years.

Timothy

Jul 16, 2015

Outstanding products - nobody else can do affordable and reliable hybrids like Toyota. Great service staff, very knowledgeable and helpful.

Karen

Jul 15, 2015

Lombard Toyota is consistent! I was kept apprised of the status of my car and the length of time it would take to repair.

Teresa

Jul 8, 2015

I felt Like I was listened to by my salesman. Very quick check out with Carlos in finance. Matt Jones, our sales man appeared very knowledgeable about the Highlander. He took the time to show us how to sync our phones into the bluetooth. Showed us other features of the vehicle before our test drive so we are aware of all the extras we might not have noticed.

Elliott

Jul 7, 2015

The people were phenomenal, from sales to finance everything was great. Excellent selection of cars as well. If there was room for improvement the sales/showroom area felt a bit cramped.

Jan

Jul 2, 2015

When I arrived at Toyota, I was helped right away and from that point on, I felt that my salesman was truly listening to me and made every effort to help me. I am very happy with my new Corolla! Finance person was personable wonderful to deal with also.

Mary

Jul 2, 2015

Brandon Gabel was very courteous, efficient, and gave me a great deal on the lease of my car. I had a great experience and highly recommend Lombard Toyota. Very happy with my new car!

Mary

Jun 29, 2015

The sales representative was extremely helpful. He went out of his way to show me the features in the car. He was so nice and took his time with us. I have not bought a car since 1999 and he made the experience very special. Toyota is a place I would recommend to anyone.

Elizabeth

Jun 27, 2015

I dropped my car off the night before it was scheduled and service called about an hour later to say it was done! Didn't have to fight morning traffic. It was a nice surprise!

Judith

Jun 26, 2015

Pleasant atmosphere, courteous staff, quick process for a purchase of a a new car. The salesperson was efficient, knowledgeable and made it an enjoyable experience.

Edward

Jun 17, 2015

Everyone was courteous, answered my questions and were not pushy like I had gotten at other dealerships. Overall a painless experience.

Kimberly

Jun 17, 2015

Working with Luis (Cruz) enhanced our car buying experience. He is in the people, not the car, business. He went above and beyond to make sure our needs were met.

Christopher

Jun 11, 2015

All the work I cared to receive I did get and additionalchecks and cross checks done as well giving me the peaceof mind I need to continue to use my Toyota! :-)

Maaya

Jun 11, 2015

I really appreciate John and Luis in every way. My first car buying experience was smooth and very enjoyable. I will definitely come back here and refer them to my friends and family!

Jackie

Jun 10, 2015

Lombard Toyota has been my go-to dealer since I bought my first Camry in 2004. This was our first time buying a new car from Lombard Toyota and we felt our sales person and finance person worked with us on price and the type of car that we wanted, which wasn't on their lot that day.

Michael

Jun 5, 2015

Service is great! The guys in the service department are friendly and attentive. Each time I go in for service, I amazed at how quickly my car is done!! Love this place!!

Michael

Jun 3, 2015

Pricing was fair and we expedited the transaction in very short order. This was a very pleasant buying experience that I will share with friends and family.

Daryl

Jun 1, 2015

I like the fact I can schedule an appointment online, take my car leave it and pick it up. Generally the service is fast. Also the price is competitive with drive service companies ie Jiffy Lube.

Carl

May 31, 2015

With out an appointment they told me they could get my oil change done in 2 hrs and did it in an 1, they also washed the car.

Elizabeth

May 31, 2015

Lombard Toyota makes things easy. They are accommodating, helpful and I am confident in their service. They really are easy to work with.

Wendy

May 28, 2015

Sales person Andrea was very helpful and well informed on all the vehicals, she did a great job!!Finance, Carlos Santilez was very polite and friendly, he helped me out alot and I got a great car at a great price. i enjoyed working with both of the Toyota Emplyees, I am recomending them to all my friends and family, thank you guys!!!

Richard

May 25, 2015

Your staff was friendly and informative, and not too pushy. We have been taking our car to your dealership for maintenance for many years and have always been satisfied.

Diana

May 21, 2015

I adore the service reps and my maintenance people, but never get to see them. They explain things well and are kind with manners. I appreciate that.

DMITRI KONOVALOV

May 9, 2015

HORRIBLE SERVICE. THEY LIED TO ME ON THE PHONE 30 MIN BEFORE MY ARRIVAL ABOUT LISTED CAR WITH CARS.COM. WHEN I GOT TO THE DEALERSHIP CAR WAS NOT AVAILABLE.

vtauchen

Apr 1, 2015

Chuck is an amazing person to work with. He never stresses us out and does not try to upsell me on an automobile that is not right for me. I have been with Lombard Toyota for almost 20 years and the last 2 cars I have purchased with Chuck have been smooth and carefree!

soccerguy4444

Mar 30, 2015

I went in to Lombard Toyota around the 17th of march looking to buy a used car. After talking to the salesperson they showed me several options. It was most cost effective for my particular need and situation. I ended up walking out with a nice leased car at a lower monthly payment than a used car would have been. I am very happy with my 2015 Toyota Corolla. The staff was very helpful, polite, and not pushy at all. My family has bought/leased 5 cars from Lombard Toyota and will continue to buy there.

Anonymous

Feb 26, 2015

Great service in and out actually save me money by talking me out of brakes that I thought I needed. Will go back every chance I can.

David Alexander

Feb 25, 2015

my experience was great as always. loyal customers over 10 years

Lorenz 435

Feb 14, 2015

Out of the eight Toyota dealers we consulted, Lombard Toyota gave us the best price, best service, and best experience! They were a pleasure to deal with. And they have great popcorn!??

Ellen

Feb 11, 2015

Each time I call the service dept to schedule routine maintenance I have dealt with the nicest, friendliest women on the phone. They actually have personalities! I live closer to the St. Charles dealership but have never gone because I always have the most positive experiences from start to finish at Lombard Toyota. Keep up the great work!

Gerardo.8

Feb 6, 2015

Very good and very fast I didn't have an appointment But they said not to worried and they had my car ready and no time

rwstarinsky

Feb 2, 2015

All of my Toyota maintenance work is completed quickly and correctly by this dealer. My service advisor, Bob is personable and trustworthy. What a great service team . . . keep up the good work.

Bob S

Jan 21, 2015

Excellent service! Tony did a great job of explaining what would be done. He provided an estimate as to how long it would take. The service was completed in less time that originally estimated. The service team at Lombard Toyota always does a great job and treats you with respect. They are a great team.

Mr.Jackson

Jan 19, 2015

I'm a long time customer of Lombard Toyota as I've purchase several vehicles from them and they have exclusively performed service other than times I've been out of town with the vehicles. I've received great service and do not have any complaints.

jerry

Jan 17, 2015

service is good people are nice and polite and make you feel comfortable when they are working on your car.

Mark Jepsen

Jan 15, 2015

Service was timely and the wait was comfortable. I've been going to this dealer for 11 years now.

R.T.

Jan 5, 2015

This is the third vehicle we have purchased from this dealership. The staff is excellant to deal with and make you feel very comfortable with no pressure. The facility is well maintained and wil continue to purchase vehicles from them in the future.

Mary

Jan 2, 2015

My car was in for the 20,000 service. I asked for a car wash even though it was colder than 25 degrees, the temperature that cuts off car washes. They washed the car before servicing which gave it more time to dry before I drove home in the cold. The wait wasn't long; the waiting room was very pleasant. I was offered an extended service plan with an explanation but without a lot of pressure. I decided to buy the plan because it is wise financially and because I like this dealer and the service department. The staff at the customer service desk where you check in for service are always very friendly, knowledgeable and efficient.We have purchased 2 vehicles from this dealer in the last 8 years and have been very satisified with the process and with the service.

Modgie

Jan 2, 2015

Service was great. I was driven to and from my nearby office in a car when van was out on calls. Always take care od my service there.

Jasenko Mahic

Jan 1, 2015

We are very satisfied with adversiment and presentation of your dealer Igor Petrovic

Dave

Dec 30, 2014

Always a good experience and appreciate their customer support.

Rod

Dec 30, 2014

We have received excellent service with all our visits. With the exception of an ongoing bad smell in the air conditioning that has yet to be fixed since the summer of 2014. Toyota has said that this smell which is horrible is just too bad. Those are the words of the service writer that handled the car.

Greg L

Dec 18, 2014

Very happy with the sales department and negotiation process. Friendly, fair, fast.

lynette williams

Dec 17, 2014

I visited the dealer to have the car serviced and to satisfy a recall on my car. The service was done in a timely fashion and my wait was very comfortable.

Dan Dempsey

Dec 4, 2014

Brandon Gabel and his manager's couldn't have made the whole process of buying a car more enjoyable...I was able to buy my new car, get new insurance, and have everything wrapped up in 2 hours....unheard of when buying a car....you have a customer for life and I will steer all of my contacts to do business with your location!!!See ya when its time for a new one!!!

BGJ

Nov 28, 2014

I need the tire pressure adjusted and came in without an appointment. They were able to take my car right away and pointed out that I was due for the 80,000 miles oil change, tire rotation etc. That save me a trip back and all was taken care of in a quick and courteous manner.

bonnie.blake.391

Nov 22, 2014

I came in to get my Prius an oil change and have it serviced for winter. Everyone was a great help, and very considerate. The auto maintenance mechanic, Brian called me to advise that I should have all my windshield wipers changed, which I know they did need. I told him to go ahead and replace all of them. I was very happy with the customer service I received at Lombard Toyota. I have been going there for years, and plan to keep going there.

Vivek

Oct 28, 2014

Purchased a certified Used Toyota Sienna . Gene Scardine was a great Guy who was actually interested in helping me find my car. he had a strong customer focus which is a rarity. Whole buying process was good.

Redbird14

Oct 25, 2014

Courteous and friendly staff at this dealership. Salesman was very knowledgeable in the vehicle and willing to share this information. Dealership appearance is clean and appealing. Very happy with the quality, performance, and appearance of the Tacoma. This was our first Toyota purchase.

rserritella

Oct 19, 2014

Great job by a great team. Special thanks to Tony for ensuring the service was completed on time. I appreciate the team's effort to be precise and deliver excellent service.Thanks!

Theodore Kicmal

Oct 12, 2014

Good experience when buying a new car. Salesman was knowledgeable and friendly. Service is very good.

Kaci

Oct 9, 2014

The Service Department staff are courteous, polite and efficient in the way they conduct their job. I am extremely satisfied with the sevicing of my Toyota Camry.

DT

Oct 8, 2014

As always, received prompt, respectful and excellent service. I have an older car and because I couldn't afford to do all of the suggested maintenance at once, the service manager reviewed the list and let me know which ones were critical to driving the car for the trip I'm taking and which ones could wait a bit. He also let me know a time frame that would be ideal for making these updates. I will be back for these maintenance items and any future ones that are needed. Also found the shuttle service to be professional and comfortable.

Jose Pangalilingan

Oct 6, 2014

I usally bring my Toyota car for service from a different Toyota dealer. I decided to tryLomabard Toyota for the service of my car last Saturday (10/4/2014). The honesty and the excellent service provided by Lombard Toyota service department, is the decidingfactor to always bring my car for service at Lombard Toyota and purchase a newToyota in the near future.

Mark

Oct 5, 2014

After 13 years and 180,000 miles, the transmission on my car stopped working. I needed a reliable car and checked out the website for Lombard Toyota on a Friday evening. I inquired about a Toyota Rav4 on their website and they contacted me within a few minutes. I spoke with Dane and he said I could come in that evening to take a test drive. A sales person (Igor) was there waiting when I arrived and took the time to explain all of the features on the Rav4. He is extremely knowledgeable about the Rav4 and I took a test drive. I liked the car and was able to work with Leah to close the deal on the Rav4 that same evening. Lombard Toyota provided great customer service and made it an enjoyable buying process. By the end of the evening, I was able to drive away in a new Toyota Rav4 at a fair price. I definitely recommend Lombard Toyota as a great place to purchase a car.

Ileana

Oct 3, 2014

We are very happy with the used car we Purchased.Our Sales man Luis Cruz was very informative and professional.Next time we are looking to purchase an auto we will be back.

Ronald D'Antonio

Oct 3, 2014

There is nothing about the service I received that needs improvement, in my estimation.I have always the utmost in Customer service from this dealer, whether in the Buying process, or in the Service process.

Joseph A. Dragovich

Oct 2, 2014

Children's facility were not impressive and could have been cleaner.

C. Henry

Sep 25, 2014

Service done in less time than originally thought - good Donut tray was empty - bad

Cheryl

Sep 19, 2014

I had a wonderful buying experience with Lombard Toyota!

jan s.

Sep 18, 2014

I just want to say what a great experience I had in just a phone call.I needed to service my car and had some questions for the serviceattendant. He was with a customer, so Patty , who answered the phonefor the service department, asked if she could try to help. She was ableto answer all my questions. This really impressed me and was a great dealof assistance to me.

Brendaspitzer

Sep 14, 2014

I was surprised how short my wait was. I felt as though Lombard Toyota a service Department really respected my time. The service was excellent and efficient! They even washed my car!

Vita G

Sep 13, 2014

Everyone at Lombard Toyota is very professional and very helpful. From the moment you make the call to schedule the service (Christina is very nice) up to the service agent (Oscar) and the driver who takes you to your destination while the vehicle is in service. I am very happy with my choice of purchase because Lombard Toyota measures up to my standards.

mike agate

Sep 9, 2014

everything was good.the service department was very good with me in taking care of my car.

Judy S

Sep 8, 2014

Faster service than I expected on a late Saturday afternoon! But then this is Lombard Toyota and in particular Tony, who always exceeds my expectations. Very happy customer :)

auntielaura1

Sep 6, 2014

Salesman, Ali started with me, took me on test drive , answered all my questions, but when I wanted to leave, to check out a Mazda at the competition, he turned me over to Chuck, who put me at ease and assured me that he would do anything he could to make me a satisfied Toyota owner. He met the Kelly Blue Book price, and Chuck will have a life long customer!

KAOP

Sep 5, 2014

Very helpful as always. Easy checkout process. Even when I show up without an appointment, they make time for me.

Karen Castillo

Sep 5, 2014

This was the best car buying experience I've ever had. I enjoyed doing business with them and will be back when I need service! Joe in the finance department was very professional and trustworthy. Great car buying experience!

Kathy Edwards

Sep 5, 2014

Carlos was great and got me out at 2 pm like I needed to because I do dog walking. He was very nice and thoughtful.

Don Westlake

Sep 4, 2014

Every time I have had service at Lombard Toyota, I have been completely satisfied.

Betzy

Sep 3, 2014

Tony called my husband for a new opportunity of a new lease since ours was almost ending. We had a service appointment for my old 2011 Prius for this past Saturday 8/30/14, we met Tony and we had a great experience with him. He accommodate his schedule (he had a meeting that he left in order to help us), usually wen we go to a dealer is a painful and long experience, the seller goes back and forward with different prices, promotions, deals, etc. we explained to him that we didn't have the time and that we were pretty sure what we wanted and how much we wanted to expend, so he went straight forward showing us what we requested, he was very accessible and understanding with our time and needs. He got us a good deal and we got a new Prius with more of the requirements I wanted (a new Prius with leather seats) which is great, in less time that we were expecting, so we really appreciate that. He also was very patient explaining all the car's features such as GPS, apps, etc.Thank you!

Jeffrey

Sep 2, 2014

Got the car I wanted and the price I wanted. Very satisfied. Thanks to salesman Marc Cook of his help.

johngatz

Sep 2, 2014

Marc took the time to explain lease options and was very patient as we went back and forth between two different selections. Marc was cordial and knowledgeable, I would recommend him to any potential customers.

Sang Lee

Sep 1, 2014

Best Staff ever.Good price.Thank you.

Kathy Brinker

Aug 31, 2014

Great quick service. Thanks

Anees

Aug 25, 2014

it was a pleasant experience buying a car from Lombard Toyota. Nice salesperson, to deal with, and not very pushy, and had a very positive attitude. Also, thanks to Cars.com, which gave me a good start and very helpful numbers which allowed me to negotiate and make calculated and sensible offers.

Debbie Lux

Aug 25, 2014

As always service was great!

oksana1985

Aug 21, 2014

Thank you very much.That guys did great job for me and my family.We are very happy with ours cars.We will come again.

Cindy Gordon

Aug 20, 2014

Car repaired for stated issues. Brakes also repaired at dealer's suggestion. I did have to wait a bit long even though I had an appointment.

E. Washington

Aug 16, 2014

Oscar, explain what was needed they took care of it, the repair also was kind. Keep up the good work.Thanks,

Romo

Aug 13, 2014

Overall a great experience with lombard toyota. Bought a new corolla and had my second schedule with service. It was fast and smooth. Definitely going to buy another car from them.

Karl Kalis

Aug 11, 2014

Everything was great as usual!

rwstarinsky

Aug 11, 2014

Lombard Toyota does a great job. Excellent hours, fair and honest in their work. Assistant evening service manager is a great person to work with. We'll be coming back for many years to come.

Gerry

Aug 7, 2014

Great service writers. Always do more than expected.

Jean

Aug 7, 2014

Service was quick, explained well, efficient.

Greg Spahn

Aug 6, 2014

Quick and efficient repair. Nice waiting area. Person doing paperwork was efficient, not friendly but not rude.

toyota444

Aug 6, 2014

Great experience! Brandon and Tony did a phenomenal job in helping me figure out the perfect car for me! The price was great and finance was wonderful too! I am extremely happy with the service at Lombard Toyota and I will definitely refer others!

Kyle

Aug 5, 2014

They had very good customer service. Very relaxed vibe. Great for a first time new car buyer like myself.

vitkus

Aug 3, 2014

We had the best salesperson Eddie he was excellent and explained everything we needed.about are new car ,Our Camry is old so we decided to buy a new Toyota.It will take some time for us to get used to the new car.

SamAiuppa

Aug 1, 2014

Luis Cruz was very helpfull in getting job done in leasing my car helped wife with blue tooth and showing what car has and how it works

Jason

Jul 30, 2014

I have purchased 3 new cars from Lombard Toyota and have experienced overall consistency and fairness in buying process. Their service department also delivers a consistent service experience and they have great night and weekend hours which I appreciate.

Julie major

Jul 27, 2014

Service was great and the service people were friendly. The car was finished in no time , we were very pleased with everything.

Brad Angle

Jul 24, 2014

Very prompt service.

S. Morris

Jul 22, 2014

Services were good, I was out within hour.

Freezers85

Jul 16, 2014

Fast and efficient on my 2007 Avalon. Also, the Service Manager, Chuck, gave me excellent service wherein I needed to have my gearshift lever replaced on my 2013 Camry XLE.

Phyllis

Jul 13, 2014

Had my RAV4 serviced. The people were was very pleasant.

Richard Sims

Jul 13, 2014

As usual the staff was explicit with any problems that were found. And the recommendations were fully explained.

David M. Young

Jul 11, 2014

My first Toyota. So far everything is fine.

Delores Brooks

Jul 10, 2014

My experience with Toyota was great. My Salesman, Larry Carde was excellent. He was very courteous and friendly. He took time to explain verything that was happening during the process of my New Lease Purchase. As far as I am concerned, He is rated a Ten (10).

Charlene

Jul 8, 2014

Salesman was very nice and understood my concerns. He took the time to make me feel comfortable and answered all my questions.

Tony Peterman

Jul 6, 2014

A really easy and pressure free buying experience. All our questions were answeredAnd we feel we got a great price for the new vehicle as well as a fair trade in value.

Roger Janowski

Jul 5, 2014

Everything went well and quickly with the service.

L. Benz

Jul 4, 2014

The purchase experience was excellent, the salesperson was extremely knowledgeable and helpful. The showroom was bright and well maintained which is a positive reflection on the dealer and staff.This was the first car I had bought from Lombard Toyota although I have taken previous Toyotas there for servicing.

mberda1970

Jun 28, 2014

John K was super helpful and up front. I didn't feel pressured. One word for Jose - persistent! Excellent job! I will definitely refer people to Lombard Toyota.

paul

Jun 27, 2014

Very timely. Clean waiting area w/TV.

Temifame

Jun 27, 2014

I was very impressed with how the customer service manager handled my issue. I was offered a car rental while my repairs was being done which was going to take a few hours to complete. Also,my costs for the repairs was totaling over $2000 for my 2010 Camry which I had originally bought brand new at this dealership. Eventually, the service manager decided to give me a discount since I just changed all 4 tires less than 24hrs prior to this service call.

Cheng-Hou Lee

Jun 26, 2014

Manager Jeff was wonderful, helpful and courteous, highly recommend!

Colleen Sawivki

Jun 25, 2014

100 percent great service. Sincerely, Colleen Sawicki

Ammar

Jun 24, 2014

Great service, just a bit pricey

Steve W

Jun 23, 2014

Marc was great and easy to work/deal with. I told him the budget we had and he was able to find a vehicle that fit our needs and budget!

Jeremy gascoigne

Jun 22, 2014

I have purchased many cars from Lombard Toyota, dealing with Igor all the time and it's always top notch ...I also use their service dept and tony longino and they always take care of me... Thank you

Jane Furino

Jun 20, 2014

Quick and efficient.

Sandy

Jun 18, 2014

Thanks for the great service.

Veronica Downard

Jun 16, 2014

The service people are always friendly and doing their best to get you in and out as quickly as possible with great quality service. Good people looking out for you. Thank you for your dedicated service. Mrs Veronica Downard

Samuel Benjamin

Jun 13, 2014

Had a good and wonderful experience.

Tom Tully

Jun 12, 2014

My service was flawless, I brought the car in for my appointment and was in and out within a half hour.

ELINO DE JESUS

Jun 11, 2014

EXCELLENT SERVICE TO CUSTOMERS.

Alexander Duricic

Jun 9, 2014

My new car purchasing experience was great.I primarily dealt with Gary Kay-Well for the purchase selection, and negotiation and he was a pleasure to work with. Leah in Finance was also very professional, informative and organized.

JANICE SARNO

Jun 9, 2014

I HAD SEVERAL ISSUES WITH MY CAR AND THEY FIXED ALL OF THEM QUICKLY.

Bob Serritella

Jun 8, 2014

The team in the Service Department always does a great job! They keep you informed and try to complete the work as quickly as possible.

riverlake444

Jun 7, 2014

I have serviced my car at Lombard Toyota many times and would not take it anywhere else. The price price, service, and facility is great and the Service Manager Chuck Salemi is the best!Jeff Roberts

Carol Murray

Jun 6, 2014

Our salesman, Luis, was very helpful in all information requested in the sale. It was the fourth Camry I have purchased, and this was the fastest and most pleasent experience in purchasing a car.Thank you Lombard Toyota

Patricia Tessler

Jun 6, 2014

I like to have Oscar handle my car servicing. He is like having a personal car care person like car servicing was done 20-30 yrs ago. I live 20 miles from the Lombard Toyota dealership but your customer service can't be beat.Kudios to your employee Oscar.

Mary Beth Lynch

Jun 5, 2014

As always Lombard Toyota did an outstanding job . John K was patient as he helped my son in the purchase of his car.

L. Stocker

Jun 3, 2014

Thanks to Tony(Service writer) for his knowledge and patience. And Dan (mechanic) for his workmanship and knowledge. I will recommend this dealership to all my friends and have them talk with Brandon W. for all their needs. Thanks again

Lynn Serzen

Jun 3, 2014

I feel comfortable going into this dealer as there was no pressure when I went to buy my car. I bought it at Lombard Toyota after going to five different auto dealers. My salesman, Gary, has been very helpful in answering various questions I had on some of the equipment many times with a smile.

kris

May 29, 2014

Good purchase expirance

n/a

May 29, 2014

I was taken care of right away, was told it would take about in hour or so and they would call as soon as the car was ready. They did and it was very easy.

Bob

May 28, 2014

The new car sales people awful and pushly.Service awesome.

Russian7

May 27, 2014

Fast ring out. Sales associate helped me choose the right car for the right price. I had a great time in toyota lambard i will reccomend it to my family and friends for sure.

Dan

May 26, 2014

Everything was excellent. Thank you

Kim

May 24, 2014

Always excellent service

andwit

May 24, 2014

VERY GOOD SERVICE NO MOR WORDS TO PREZENT!!!!SERVICE VERY SORT ONLY 40 MIN. WEITING ROOM WERY COMFORTABLE COOCE COFYCAR WASHT EWRYTING TESTETANDREW WITASZEK

Terry Grider

May 23, 2014

They did a great job in under an hour.

kondrs

May 23, 2014

The whole process of buying my Rav4 was efficient, professional, and easy. When I arrived to pick up my car everything was ready. The paperwork went very quickly and my car was ready. I would gladly recommend the dealership for anyone looking for a Toyota.

Jean Hiestand

May 22, 2014

I can't remember the name of the young man I dealt with, but I give him five stars in the area of customer service. Five stars for the work done on my car, and five stars for overall facilites. I was very satisfied.

Ron Estrada

May 22, 2014

Good and frendly service

lynette williams

May 19, 2014

I went in for 6mo/5000mi service with Toyota care. Everyone was helpful and professional. I was very pleased with the service. I will highly recommend this dealership to friends.

ConnieH

May 17, 2014

I thought the service was great, The people are friendly. And I was in and out within an hour, which I really appreciated.

Karyn

May 17, 2014

This is the third car we have purchased from Lombard Toyota due to our satisfaction with the make of vehicle and the dealership. All the people, from the salesmen to the service representatives, are always pleasant and accomodating.

Robert

May 17, 2014

I've purchased my last two vehicles from Lombard Toyota and use them for service and repairs since 2006. No hassle buying experience and honest service on my vehicle is important to me.

Dave N

May 15, 2014

I scheduled the appointment and there wer no surprises. It took about 30 minutes and they washed my car.

DT

May 12, 2014

Really like Lombard Toyota. They always listen and don't try to oversell repairs. Even when dealing with a car as old as mine!

eepett

May 11, 2014

We always find the service to be prompt and friendly. Like that you offer coffee, tea and even cookies for those waiting. Very clean restroom.

Kim Groom

May 8, 2014

Everyone you come in contact with are courteous, down to earth people who care about you and your needs. The service department kept me informed with repairs that were needed and awaited my approval before completing. We have purchased two vehicles from this dealership and will continue to have them serviced here, even though other Toyota dealerships are in closer proximity.

Hoerster

May 8, 2014

Thorough and quick 5,000 mile maintenance on a Toyota Highlander. No Problems. Glad to have free service and car washes for 2 years. Back again at 10,000 miles.

Altabarani

May 5, 2014

Unlike other members, at this location, the Serive member that helpped me was very pleasant, helpful and had very good customer service skills.

Marilyn Ladone

May 2, 2014

I brought my car in an hour before my appointment for repair, and I was taken care of right away. I got an update on when my car would be ready and appreciate the good communication. When my car was ready, the service person explained what they did to fix my car and the items on the car that were checked. I got my car back clean and washed.

SheryeVae

May 2, 2014

I live in Kankakee, IL and my Toyota dealer does not provide evening service hours. I love Lombard Toyota for the reason that I can have my car serviced during evening hours and it is worth the drive for me. Jerry McWilliams was great to work with and I am TOTALLY satisfied with the work and will be a return customer.

linda curgino

May 1, 2014

Sales person and finance guy was real good and answered any question we had

william klemm

Apr 28, 2014

I took my car in for servicing and my service rep did a fine job. He was courteous explained everything in detail. However, as I was leaving I was not how exit the garage. I am new to Toyota and have never been that garage for servicing before. I pulled my car up to the garage door exit and nothing happened. As it turns out I was a few inches short of the garage door sensors and didn't realize I had to inch forward a few inched more to open the door. A younger itilain looking man in a gray service suite preceded to scream and me calling me Stupid at the top of his lungs. Service expercience went well up until then. I didn't appprciate be screamed at and called stupid as I was trying to exit a garage I'd have never been in before.

ksusha

Apr 27, 2014

I just want to say "thank you, Robert" for taking the time to listen to my needs about my vehicle and checking history to see what may be causing the issue. I felt he went out of his way to make sure I was very satisfied with my Toyota service in Lombard. He was always very pleasant, didn't mind explaining and answering my questions. I am even happier with my vehicle now that the issue has been fixed and it's running like a brand new vehicle again. Thanks to everyone assisting me at Toyota in Lombard! :)

bruzekkp

Apr 26, 2014

I was very pleased with the service and they were very prompt. I will continue to have my car serviced here at Lombard Toyota. Thank you. Ken Bruzek

daniel395

Apr 26, 2014

Tony the service director is a rude and ignorant man. Our seat belt broke on a 2014 carrolla and he has the nerve to be condiscending about getting the car back in a reasonable time . First off the seatbelt should be the last thing that breaks, to not have one in stock is ok but to be a schmuck about it is not ok. They couldnt even take one off of a car in the lot and change it out then put it in the other car when the part comes in. There EXCUSE is "the part has to be made", i must look like i fell out of a pear tree. I should have went to a better run and more competent toyota like Elgin toyota. With morons like tony and his idiotic service writers I WILL NEVER GO BACK TO LOMBARD TOYOTA!!!!!!!!!!!!

MMNess

Apr 24, 2014

This is the 4th car we have purchased from Lombard Toyota. To get a reference price we visited another local dealership and had a very bad experience. We feel welcome at Lombard Toyota. We recently had another experience where Lombard Toyota did the right thing and it cemented our loyalty to this dealership for our Toyota needs.

Amy Raczka

Apr 23, 2014

Had steering rack replaced but today on a cool morning steering was very stiff still. Guess I have to go back. Our car was VERY clean when it was returned to us--vacuumed and dashboard wiped down/dusted. Nice touch.

sgillen

Apr 23, 2014

In the past I have not had good experiences in buying cars, but dealing with John Karedis and everyone at Lombard Toyota was wonderful!! John was very knowledgeable, fair and did not play any games which made this a great experience! I would definitely refer anyone to John and the dealership. Thank you to everyone!Plus--I love my new Highlander! Suzanne Gillen

jimfergle

Apr 21, 2014

I found the whole experience of bringing my car in for service pleasurable. From the reception to the service desk, keeping me advised of progress and providing me with a loaner for the night.Great job!

james

Apr 18, 2014

We are so happy with our 2014 toyota corolla that we got from lombard toyota. This is our second car from the same place. The sales person was excellent, and we had a really satisfying purchase. My child who was with me during the time, though, wants me to report that it is time to replace the chairs in the seatjng area for prospective buyers and that a drink ( like starbucks coffee ) or so could be offered while waiting for the car..Thanks.

D. Jones

Apr 17, 2014

Service at Lombard Toyota is always outstanding and professional. It's one of the main reason I buy and service my vehicles at Lombard Toyota!

Ellen Harte

Apr 17, 2014

I'm always satisfied at Lombard Toyota. Everyone is so nice and helpful.

mohammed kutubuddin

Apr 17, 2014

Tony in service was great.

KPSCOTT

Apr 17, 2014

My husband and I entered Lombard Toyota on Saturday, April 13th to "look" . We were approached be a friendly and knowledgeable young man named Ian...he answered the myriad of questions I had about the Camry and Avalon models. Soon after, we were test driving a 2014 Avalon. The rest is history. Prices and trade in-value was presented and a deal was signed! I am in my 60's and through the years I have purchased many vehicles and this by far has been my best experience ever.....it was painless. Thanks Toyota for putting me in the driver's seat of my dream car.

Sue

Apr 16, 2014

Everything was done in less than an hour. Terrific.

Philip Wachniak

Apr 15, 2014

Mr. Jeffrey Serwas did an outstanding job with his service. My car was ready in record time. Mr. Serwas went out of his way to get my issue resolved and did it in record time. I would recommend Jeff to anyone who wants quality customer service....

Stash

Apr 12, 2014

When we purchased our 2013 RAV , price was very close compared to 2 other dealerships, BUT we received $1900.00 more in trade in for our Suburu, Can't beat that!!

Barbara

Apr 11, 2014

Always a great experience in the service department. Always a pleasant greeting. Treated respectfully by employees. Explanation of repairs is complete and understandable. Nice to get a complimentary car wash! I have recommended this dealer to many family members and friends.

Robert Casey

Apr 11, 2014

I have purchased three cars over the years from Lombard and have been very satisfied with the experience.I am also big fan of the service department since I started using it in 1990 after moving to the area. Nowadays their hours could not be more convenient. I usually bring my car(s) for service one night and pick it up the next. Over the years I have known many of their service managers by first name and they have known and rememberd mine. Jerry and Jeff and their techs do a great job and are friendly, informative, and always willing to assist. The service department is one reason I would return here to buy my next car.Keep up the good work!

cmk

Apr 10, 2014

I was treated very well during my visit for an oil change, tire rotation, and front breaks. All went well but the technician who serviced my car did not follow the specific written instructions about setting the tire sensor. I got half way home when the tire light went on. I had to return to the dealer to have the sensor set correctly. I was given a coupon for future service because of the error and the extra time I had to spend to return. I appreciated that I was a valued customer and was compensated for the inconvenience.

Dave

Apr 10, 2014

The service writer was very courteous and knowledgable and explained everything that would be done to the car. The work was performed in a mannerable time. I bought my Toyota at this dealer in 2012, good salesmen, no pressure tactics.

Kathi

Apr 10, 2014

Service was done promptly. Facility provides comfortable waiting area.

Richard Mudra.

Apr 10, 2014

The appointment twas right on tineMy Toyota Prius camel back to me like new

Don W

Apr 9, 2014

I purchased this car from Lombard Toyota and have had the car serviced there every six months for the last two years. I am totally pleased with everything about my interactions with this dealership and service center.

Gerry

Apr 9, 2014

Fast & Easy for my busy schedule.

RICHARD

Apr 9, 2014

CAR SERVICED AND READY AS PROMISED

Richard Fischer

Apr 9, 2014

After years, maybe even decades, of avoiding Lombard Toyota, I was pleasantly surprised by the the new cordial and polite customer service. This dealer's service department used to be surly, condescending, and arrogant to its customers (to me and my neighbor, anyway). Not to mention over-charging and trying to find any reason for unnecessary repairs and service. By the way, this dealership still does the latter, unfortunately, hence the overall rating of only 3 stars.Although I live close to Lombard Toyota, I used to drive the much longer distance to Naperville Toyota to get treated well and not feel ripped off after having service done. I used to complain to dealership management and national Toyota customer service about this dealership's bad attitude and practices, to no avail.I hope Lombard Toyota keeps up the good work. I may start to come back regularly to have all my service done there if the situation continues to improve.

Andrew Matalis

Apr 7, 2014

A nice, clean, efficient dealership to visit for service and to buy parts from.

danieljrivers

Apr 7, 2014

It was my best car buying experience to date. All my concerns were addressed and felt quite comfortable throughout the process. Lombard Toyota has a winning combination with there staff and product.

Darrel

Apr 6, 2014

Service was great and friendly.

Jeff Siegfried

Apr 6, 2014

Per usual, a very good experience overall...

haimanns

Apr 4, 2014

I went in for a recall on my Prius. I was greeted promptly and courteously. I informed my service writer that I would be waiting for my vehicle. I was told that it would take about an hour and they would come and get me when my car was ready. My car was ready in less than a hour. The service writer came to get me. My car was washed and ready inside the service entrance, so that I didn't have to go out into the weather or find my car someplace out in the lot. What more could you ask for?

Alexis Hersh

Apr 3, 2014

Excellent experience

Gail Stoffel

Apr 3, 2014

I always have excellent service at LOMBARD TOYOTA. I have no complaints, just praise.

Ward

Apr 3, 2014

Had routine servicing done, 55,000 miles, and asked that special attention be given to brakes and battery. Both were tested and inspected and determined to be OK. An unscrupulous mechanic might have done an unnecessary repair/replacement but Lombard Toyota seemed to be honest and straightforward and potentially saved me a lot of money. I'll continue to service my car there.

jmantsch

Apr 3, 2014

great service but i've lost one of the boots off of the roof rack and i've lost at least 6 chrome lug nuts.i've bought the replacement parts mentioned above and your service dept. installed them but i don't have real confidence that they just won't drop off again.I think you have great group of staff working in your service dept. but Toyota needs to design better parts so they just don't fall off. I know that the parts are only cosmetic but in my opinion, showing rusty lug nuts and no boot for the roof rack, just makes the highlander look trashy.

John

Apr 1, 2014

The customer service team at Toyota was very nice and helpful.

gailrstoffel

Apr 1, 2014

This dealership is always capable and friendly. They are willing to explain what was done and why. I can always bring my Toyota in and I have always had positive experiences! All of the employees are well qualified to help.

proins

Mar 31, 2014

I have to say that Jeff went above and beyond my level of expectation. Keep up the good work. Hard to find employees like Jeff!

AI

Mar 30, 2014

MY WIFE AND I RECEIVED EXCELLENT CUSTOMER SERVICE. FROM THE TIME WE PULLED INTO THE SERVICE ENTRANCE, UNTIL WE LEFT THE DEALERSHIP, EVERYONE WAS ESPECIALLY COURTEOUS, PROFESSIONAL AND FRIENDLY. SPECIAL MENTION TO THE MANAGER ON DUTY. OUR WAIT TIME WAS SHORT AND SWEET. WILL DEFINITELY RETURN TO THIS DEALERSHIP FOR FURTHER SERVICE ON OUR TOYOTA COROLLA.MR & MRS. GALLARDO

David Rose

Mar 30, 2014

I went to this location because the dealer I usually go to could not work me in on a Saturday. Service was fast and professional. I may consider this location as my first choice in the future.

Debbie Lux

Mar 30, 2014

The guys in the service department were friendly & helpful as always!!!

Cynthia Sullivan

Mar 29, 2014

The salesman, dealer and finance manager were very helpful. I was very please with the service I received.

Kathleen Kelly

Mar 29, 2014

I am always impressed by the thoroughness of service department. They check outthe whole car & don't let you leave with any problems that they are aware of.Thoroughly discuss the problems your car has that need to be handled. They advise what the cost of repairs will be. They also tell you the amount of time to fix it.It is unbelievable the speed and accuracy they have to service your vehicle. I always leave confident that my 2010 Camry is in excellent condition and I won'tbreak down on the expressway. I drive 355 to work every day.Thanks for making my life easier.

Raymond Bolhouse

Mar 25, 2014

Always a good expierience.

Tom T

Mar 24, 2014

The salesman was Great and the process was stress free.

C. Adams

Mar 22, 2014

The service was great and efficient

rojo52

Mar 21, 2014

This dealership was very helpful in paying off my trade in. I also got a great deal on a new Toyota corolla. I was very happy with the end result. I would recommend Lombard Toyota to any body looking for a new Toyota. Thanks

Hawks Fan

Mar 20, 2014

I was past due for my 74,000 mile maintenance. I called and got in the same day. I waited for about an hour, but the Hawks game was on, so who can complain? They raised a few extra issues that needed attention, but did not pressure me to have the work done. They did a good job of explaining what was required and what it would cost and how long it would take. Great friendly service people who treat their customers right!

Rdw

Mar 19, 2014

Our salesman Gary was very helpful and knowledgeable. The desired car was already sold but we found a suitable alternative. I would recommend and use again.

jmcgov603

Mar 16, 2014

Oscar was very polite and professional addressing my need for a Toyota recall issue on my 2005 Sienna. He estimated 1.5 hours or so and offered that an oil change was due. I agreed and the car was ready ahead of time!Nice job Oscar!

dgalin123

Mar 13, 2014

I called because I was in the area and they took me immediately and performed the 10,000 mile service in 30 minutes. Completely amazing!

Ltjkhubs

Mar 11, 2014

Lombard Toyota has always been reliable, dependable and honest. Brandon Wilhelmi is friendly and always concerned about how we are being treated. Barry Spencer has been servicing my vehicles since 1995 and is an excellent mechanic. Brandon and Barry are the reason why I continue to do business with this dealership.

Lidia

Mar 6, 2014

I have to say i was very happy with sale dept person Eddie as well as Jeff in busines dept. What i loved they were not pushy and they let me take time to make my decision.THANK YOU I

John_2013

Mar 6, 2014

The staff was very helpful insuring that I purchased the vehicle that I wanted and not just a vehicle they wanted to sell. I am happy with my new Highlander, and I am very satisfied with my experience at Lombard Toyota.

Kwiatekladny

Mar 6, 2014

What i liked most wasthey were very helpful they were not pushy like most of the sales peoplethey listen to my concerns and answer all of my questions.I have to say vey polite nice and alowing me make decision .I walked away from them without buying car right away but knowing i will come backto them for my purchase.I pesonally hate pushy sale people and because they were not i want to buy car from them Thank you TOYOTA LOMBARD

Larry

Feb 22, 2014

I have purchased two previous Toyotas, strayed away on a couple vehicles, and now am back with a great looking Corolla S. I love the color, ride and efficiency. My salesman, Brandon, did a good job of explaining aspects of the car I did not know about. He knew I had just been to the 2014 Car Show, so I was thinking of another vehicle before I went in to Lombard Toyota. While being very polite and respectful, he did his best to help us both arrive at an agreed price. I was concerned that the 'S' would drive up my insurance rate, and Brandon assured me it should not. He was right! My insurance went up very little from my previous vehicle. I had wanted to 'down size' and this 2014 Corolla was just what I was looking for. I never made it to the other dealership that I had in mind !

Lynn

Feb 9, 2014

The tire light came on and because the weather has been so bad I decided to go directly to Lombard Toyota to have it checked. Even though it was 4pm and busy I was taken care of promptly and happy to know the tires were low and not damaged. I was on my way within a half hour and feeling secure driving my Rav 4 once again. Thanks guys!!!

Pjkronenwetter

Feb 5, 2014

Went in for routine service and mentioned an unusual noise coming from engine compartment. It was quickly diagnosed as a bad water pump. The new one was installed exactly within the time quoted. Price was not inexpensive, but the consequences for me of having the water pump fail when on the highway by myself would have been very much worse.

jaspert25

Feb 3, 2014

We worked with Gary Kawell as the sales person and he was fast, efficient and really advsied us on what we needed in a minivan (i.e. types of features and packages). This is the 3rd car I have purchased from Gary and love working with him. We also worked with Joe Castillo as we used Toyota Financing to buy the car. He was great. He got us in and out and was not pushy at all.

psarolas

Jan 29, 2014

We had a great experience at Lombard Toyota -- Gary the sales rep was not pushy -- he listened to our needs and was able to answer any questions that we had.

prescott181

Jan 23, 2014

I was treated very well and did not feel that extra work was being added on to increase profits. All persons I dealt with were friendlyand helpful. Work was done on time and for the amount expected.

Donald9

Jan 17, 2014

Needed an oil change and had the techs shown me how to enter more then one person on the Bluetooth phone device. The tech was very knowledge and took time explaining it, so I could understand. Very satisfied.

ReneV

Jan 7, 2014

John Nordwall and Carlos Santeliz listened to what we would like and helped us purchase a vehicle of our choice (2014 Toyota RAV-4 Limited 4WD). They were both very professional, patient, and courteous. We are very happy with our purchase and will highly recommend these two gentlemen to everybody we know that needs to purchase a vehicle. Customer Service was excellent!!!

Wpack76

Jan 4, 2014

I just purchased a 2013 Highlander from Lombard Toyota. I basically negotiated the deal through their internet site. Though it, I was able to secure financing and get a quote. They called me and made arrangements for a test drive. When I arrived at the dealer, they were ready for me and the whose process -- test drive, trade-in, paperwork, etc, took around ninety minutes. NO HASSLES! This is my fourth purchase I've made from them & I have been pleased with both their attitude an the service I've received on my cars. They always provide professional and courteous service.

KalpanaToyota

Dec 9, 2013

Oscar Rivera is the BEST! Kind & Efficient. He is the ONLY person I will deal with in Service. The others 2 men who are there in the morning treat me like a "dumb female".

GreenMachineOwner

Dec 6, 2013

The Maintenance Team at Lombard of Toyota is so patient and they really listen. My 2002 Prius had been feeling a bit bouncy to me and when I brought it in for an oil change, I asked them to check the suspension. They spent a lot of time checking things out and even "drove" the car at speeds higher than I would normally drive. They assured me the suspension was good and checked out several other things that could be causing what I described as a bounce. Not once did anyone make me feel like I didn't know what I was talking about or being unreasonable. The charges for the check-up were extremely reasonable and well worth the peace of mind I now have.

lucky

Dec 6, 2013

I needed to schedule an appointment to get some safety recall issues resolved. I was able to make an appointment online for the next day. I was taken at my appointed time and waited in the waiting room. The service visit took about an hour and everything was explained to me. I was very happy with taking my Rav4 to Lombard Toyota

Mcorral11

Dec 6, 2013

Salesman Luis and sales manager Carlos are the best people to deal with when buying a new car. This is our second car from them and we have several dealers closer then this one. Worth the drive!

Benjammin'

Nov 29, 2013

Friendly associates, very satisfied with the work done on my car. Had the battery terminal post repaired, steering wheel fluid change, engine oil/filter change and pcv valve replaced. Did a very good job and was fast. Plus the complimentary car wash and coffee and donuts while I wait. My only concern is that, I could have had an extra discount for being a loyal customer.

patirrosf

Nov 25, 2013

Although I had fine service I noticed I was in the waiting much longer than other customers. Perhaps because I had a rear windsheildwiper mechanism replaced. I waited about 21/2 hours. In the end the work was well done & I'm grateful to have the wiper working again,especially withthe snow & ice on the way.

RottieGrrrl

Nov 21, 2013

My engine light was going on, and it turned out to be that I just didn't put the gas cap on correctly. I will be back Monday to get the Auto Guard. Wait wasn't long and problem was taken care of. Thank you!

ahameed8182

Nov 15, 2013

I came in at 3:45 for a service, and was in a hurry because I had to pick up my son from violin. The employee that helped me was in the middle desk, I don't remember his name. He had my car done by 420. I was very grateful and appreciate the quick service! Thank you! Patty is always a delight to speak with, and the associate is wonderful as well.Please tell him I said thanks for being concerned with what's best for us in terms of service and miles. I truly appreciate it!Thank again,Aysha Hameed

Bill & Peg Stevens

Nov 14, 2013

So far our family has purchased 4 new cars from Lombard Toyota and 1 used one. recently the assistant service manager Oscar Rivera had our 2005 Sequoia brakes inspected for wear, We only needed the back ones done. It's nice to have a mechanical shop that will give you an honest assessment of what is needed and not do more than that in order to make extra money. I have had other work done in the past at Lombard Toyota and have gotten to know some of Lombard's mechanics, all of them are good guys and do great work, Ron Jones is one of them, we like knowing our cars will be serviced right the first time!! Go Toyota!! Bill&Peg

rserritella

Nov 5, 2013

We have leased 8 vehicles through Lombard Toyota and have always found them to be up front and fair.We recently leased a 2013 Highlander, worked with Tony Marr and John Karedis. They were both excellent to work with. They were friendly, easy to work with and found us the Highlander that we wanted. They also worked with the sales management team to get a fair price for the Highlander. I was very pleased with the overall process and it was great working with Tony and John.Thanks, Bob Serritella

theyoungs15

Nov 1, 2013

We gave the Lombard Toyota dealership a glowing recommendation for multiple reasons. The staff there were all very helpful and friendly. The main reason for our satisfaction is a salesman there by the name of Gary Kawell. Gary was kind and courteous. He carefully listened to our needs and gave us options based on what we were looking for. He was never pushy about the sale, which is refreshing from a salesman. Gary gave us pros and cons for each of the car we test drove. We have had very good luck with this dealership. We purchased our last car there and will continue to rave about their quality service!

4everYoung

Oct 30, 2013

We gave the Lombard Toyota dealership a glowing recommendation for multiple reasons. The staff there were all very helpful and friendly. The main reason for our satisfaction is a salesman there by the name of Gary Kawell. Gary was kind and courteous. He carefully listened to our needs and gave us options based on what we were looking for. He was never pushy about the sale, which is refreshing from a salesman. He gave us pros and cons for each of the car we test drove. We have had very good luck with this dealership. We purchased our last car there and will continue to rave about their quality service!

midwestdave63

Oct 30, 2013

Was able to get a ride home in the courtesy van since the service was going to take about 3 hours. Everyone was friendly & explained things well.

djones544

Oct 29, 2013

I appreciate the service that was provided my Jeff and his team. They were very professional and completed the work very fast. Everything was great.

bruzekkp

Oct 21, 2013

I was In and out in 30 minutes. I was explained the service that was done in detail. I was very satisfied with the service. Thank you.

rainbow10

Oct 5, 2013

Quick oil change service this time and was advised of possible problems and recommendations. Have been using oil change coupon and hope you continue to provide this in the near future. Thank you.

Ccoyle22

Sep 15, 2013

I had a tremendous experience at this dealer. Igor Petrovic was very thorough and professional. He gave the appearance that he was a walking encyclopedia on the particular vehicle model. I would strongly recommend this dealer and Igor for anyone that wants a positive solid buying experience.

22Unhappy

Sep 9, 2013

Don't ever use the dealership. They lied to us in order to get us to write the deal. The salesman John lied saying the 0% financing ended that day so we wouldn't leave without writing the deal. We wrote the deal in a hurry as we needed to leave. The car was detailed poorly when we took it home. We found out the next day the financing didn't end that day, but the next as we had said to him. The salesman John also told us there was no cash back and there was if you didn't do the financing. We also found out we could have found a better deal elsewhere. They also added an Auto Guard charge at the time of the sale. When we called the salesman the next day and told him he lied, he made excuses and offered to fill the car up with gas for us to make up for the auto guard. When we still weren't happy we called back and talked to sales manager Tom who has no customer service skills. He offered to refund the auto guard, but made an excuse for the lie saying the deal must have been good enough to take or we wouldn't have done it. He didn't seem to care and just became very rude when I said we wouldn't recommend them and would be calling Toyota. We did call Toyota who took are complaint and said someone from their customer service would call us at that dealership. No one has called. When my husband picked up the check at the dealership the salesman John did say he was sorry that we weren't happy and that it was all making him look bad. He stated it was just a misunderstanding. When my husband again pointed out his blatant lies, he tried turning it back on my husband. They had dealer traded for a Sienna we thought we wanted, but when it came in we didn't like it and ended up changing our mind wanting a Toyota Highland on their lot. He claims my husband lied to him about wanting a Sienna. Unbelievable that they would turn it on us! They lie and try to cover their lies any way they can. Do not trust this dealership and do not buy from them. We wish we had not ever bought from them! We will be calling Toyota again to further our complaint. Toyota should do something about this dealership!

jjscalfani

Sep 4, 2013

Purchased 2005 Toyota Prius (August 2005) from Lombard Toyota and had all routine maintenance and services performed by their Service Department. Quality of personnel and service work were always excellent. Not just some times, or only when the phases of the moon were just right. These people know customer service and they know their products!. So after 8 years, and 120,000 trouble free miles on the Prius, I decided to trade it in for the Prius V to gain additional interior and cargo space. Even if I will be sacrificing a few miles per gallon on the mileage. Since Lombard Toyota has demonstrated time and time again over eight years their uncompromising integrity, customer focus, quality workmanship, I decided to continue purchasing and servicing my Toyota vehicles from them alone.John Karedis, Sales, was by no means what some may envision to be a typical car salesman. He is an extraordinary helpful, respectful, reliable, credible, patient, honest, knowledgeable, and wise human being. He is very reflective of the values and behaviors of Lombard Toyota. John Lipinski, General Manager, is another outstanding person to get to know and do business with at this dealership.

heiku70

Aug 14, 2013

I have been looking for a used car for awhile, mostly private sellers. I decided to just stop by and look at the cars here. I didn't like what I was seeing, but after about an hour, Tony came out with a very nice car. I told him my price range, totally honest about it, not intimidated by sales, and he actually gave me a great deal. He was honest, nice, not pushy just fair, actually more than fair. I am grateful for him helping me today. I am so happy I am done looking for a car. Never thought it would be from a dealer! Everything was taken care of right there, plus he added a 3 month warranty for me. What a gracious guy. Thanks Tony Marr, you are awesome

Rdibraccio

Aug 13, 2013

Tony was so helpful & patient. I came in with 2 of my children to look at the Sienna. I ended up leaving with a Sienna that day. If I ever was in the market again I would definitely go back to see Tony.

bruzekkp

Jul 24, 2013

We went into Lombard Toyota knowing we wanted to buy a Camry (have had one for 11 years and 165,000 miles!), but thought we were just beginning our search. Larry Carde really took a LOT of time with us and worked with us on the price.We were very please with the deal we got and love the new car!!!

knolberto

Jul 16, 2013

The reason why I recommend this Dealer and Brandon is because of the 'par excellence' in customer service quality and care! From the moment I drove on their lot with my 'used vehicle' through the whole process to the end with my new car!

TinaBuchberger

Jul 16, 2013

Awesome buying experience! Was introduced to Jeff through a friend and I felt like he treated us like family. In this day & age, car buying is never fun, people have not-so-perfect credit and financing issues always come up; however Jeff made this the easiest purchasing experience thus far! We got a 2013 Sienna and he was able to accommodate almost everything we asked for. He put our financing right where we wanted and made the whole process seamless! We walked out of there extremely happy customers! I would highly recommend everyone go see Jeff for a Toyota! Thank you again!!

Ilytovic

Jun 7, 2013

We recently traded our 2009 Prius for a new 2013 Prius. This was by far the easiest car purchase we've ever made! Mike Trombetta was our sales person and he made the experience painless! Mike was very helpful, friendly, answered all our questions and was extremely knowledgeable. He gave us a great price and a very good trade in value. The whole process went quickly and smoothly. We are very satisfied with the whole experience and would highly recommend Lombard Toyota.

Freezers85

May 27, 2013

Was met with a new salesperson, Jimmy, who was friendly and listened to what I was looking for and along with assistance from his manager, John, we were able to find the car I wanted - 2013 XLE Camry - fully loaded with adding a spoiler and side moulding. The deal was closed in less than 45 minutes.......painless. This is my 3rd car that I have bought from this dealer and my 15th Toyota. If you are in the market for any vehicle that Lombard Toyota is selling.................don't hesitate to buy from them!

geoffbev

Apr 29, 2013

The process of buying a car online was extremely easy. Larry followed up on everything, the price was fair and the end result is a happy customer.

REMurphy

Mar 4, 2013

We have owned Toyota's in the past and love them. They are comfortable, and reliable vehicles, so we were looking to buy or lease another Toyota. We went in and met John Karedis who took excellent care of us. Found exactly what we were looking for and also showed us options. We ended up leasing a 2013 Corolla. They also made sure I got the color I wanted. John made the whole process enjoyable and it went very smoothly. Everyone that we encountered that evening was very nice. We would definetly recomment Lombard Toyota and John Karedis to anyone.

joycebirdsong

Feb 17, 2013

2-17-13joyce birdsong (You) reviewed in the last weekQuality Excellent Appeal Excellent Service ExcellentI recently purchased a new Scion from Shannon at LT & S. Shannon impressed me as knowlegable, professional, and always willing to go the extra mile to ensure his customer's satisfaction. I recommend the LT & S team without reservation. Thanks Shannon. Joyce B. 2/2013

HappyToyotaCustomer2012

Dec 14, 2012

I ended up working with Lombard Toyota after bad experiences with other local dealerships. It started with their internet sales - Liz, who was very helpful and responsive. When I went in, I worked with Chuck who was absolutely fantastic. He spent time going over the actual vehicle with me and what feature/trim lines might best suit my needs and then we went for a test drive. All in all, there were no high pressure sales tactics, crazy sales BS or anything along those lines. When it came down to working on the deal for the vehicle (a 2013) it was pretty quick and their offer for my trade in was very close to what i was looking for so that made the deal easy as well. The next part was a little complicated because I was looking for a color combo that they didn't have in stock so they had to find the vehicle and also install a remote start for me. Chuck was extremely helpful in finding the exact color combo close by, getting vehicle there in a short period of time and ready to go. It all came together much faster than I anticipated and went extremely smooth. This could not have been accomplished without Chuck, who also came in on his day off to help facilitate the process.The financing was probably the smoothest and quickest experience I have ever had. I met Jeff, their business manager and things were very easy, no high pressure add ons and he too, was very helpful. I had to do my paperwork early so my remote start could be installed and as a bonus my car had just arrived as I finished the paperwork so I got to go out and sit in it and take pictures which was nice.Overall, this was the best car buying experience I have ever had and I've purchased Acura, Hondas and Fords before. I would totally recommend Lombard Toyota to anyone interested in looking for a new vehicle that wants to look for a good, honest deal with no high pressure tactics or bait and switch games. Believe me, after the way my search started the bar was set pretty low by the time I got to Lombard Toyota and Lombard Toyota blew that away and set a new, very high standard for me.

Alshaffer07

Dec 7, 2012

I had been searching for a 2010 mustang gt for a decent price for the past few months. Dealer after dealer I went to told me they sold the car I had asked to view only hours before I went to view them wasting my time and theirs. Finally low and behold I saw an awesome GT at Lombard Toyota so I emailed them to find if it was still available. Turns out it was and I scheduled a time online to go view it with them. Ashley was very friendly and didnt try promising anything they couldn't deliver as other dealerships often do. Upon getting there i was able to test drive the car immediately! Within a few hours and some negotiation on price, the car was mine! They were very reasonable on making a deal we could both be happy with. I would recommend this dealership to others. However I would have to point out something that did not impress me with them. The mustang was used of course, but there was a scratch that I had noticed on the rear quarter panel that was "overlooked" by the dealer. It was a very minor scratch I must say and nothing that would deter me from making the purchase. But the salesman was not up front on informing of that flaw. Also the rear license plate was mounted crooked by either the original owner or by Lombard Toyota, in either case when the salesman offered to install the license plate and I could tell he noticed it too and again proceeded not to notify me about the issue. Again very minor detail and something that no one is able to see now that I have it mounted in the correct position, but it is something I was disappointed in. In all I would buy another vehicle from Lombard Toyota again and I would still recommend them to friends and family. I would recommend them to make sure their sales personnel are up front with potential buyers in future sales. And special thanks to Ashley to for making sure that the car was available for me to view as promised.

raab

Dec 1, 2012

I "do my homework" before any major decision like this and was very familiar with car values before arriving. My trade-in had the average amount of miles for a 6 year old car, a clean carfax, is mechanically in excellent condition, and you could count the number of blemishes inside and out on one hand.Pros: Tony may be a young guy but I could tell that he was truly passionate about making sure his customers were happy. He's one of the very few car salesmen I've met that I'd have genuine banter with as well as actually compliment my trade-in. Most importantly to me, he immediately understood that I was interested in a specific used vehicle and never tried to upsell me. He recognized that I was an informed and focused buyer from step one which made the entire process enjoyable. He was happy to have me drive the vehicle I was looking at through it's paces so I could get a good taste of how well it performed and for me to judge what kind of condition it was in. After the test drive I let him know that this was literally the first truck I had looked at and wasn't ready to make a deal that day. After first coming at me with an auction price offer for my trade-in he came back from his manager with an excellent offer that I honestly had a very hard time turning down. Cons: Being only a 30 minute drive from Chicago, I was a bit put off by the country music station piped into the showroom. (I've recently been to a Mercedes Benz dealership even closer to the city that had a similar station blaring in their showroom, so maybe I'm in the minority here)Suggestions for this dealership: Tony is very intelligent and personable. Hold on to this guy!

nikkanny

Oct 26, 2012

Lied and said a car was in stock when it was not. I drove 1 hr for them to tell me they did not have it. Then tried to sell me another car.

michela1ngelo

Oct 22, 2012

This is the 3rd auto I have bought from Lombard Toyota...Bought a Huynday and a Toyota for my two daughtersEveryone is friendly and helpful.And I appreciate not dealing with someone who's "pushy".Thanks,Michael

Saadns

Sep 10, 2012

My father (Siddiq Nizam) bought a used 2003 Toyota Camry from Lombard Toyota about 3 weeks ago and it came with a 90 day "warranty". He took it in a week later because the power locks stopped working and they changed the batteries and told him the remote would self-adjust. He took it back a week later after it continued to have problems and they told him that the car had serious electrical problems and that it would cost, and I quote, $2,000 to repair. The sales manager said: "Thats the chance you take when buying a used car". If this is the motto Lombard Toyota repeats to their customers that have problems with their cars immediately after purchase, they should probably let their used car customers know in advance that this is the type dealership they are. The Sales Manager also said: the car checked out fine when we had it. My dad is retired, a Sr. Citizen, and barely drove the car 100 miles since purchase, and this guy had the nerve to say that it was fine 100 miles ago. At the end of the day, the diagnosed electrical issue with the car did not get fixed; the dealer did nothing to help him out on a trade, and today my dad left home with a car that has some serious problems. To me, Lombard Toyota has lost all credibility for selling used cars. I would never recommend this place to anyone, let alone visit this dealership for any other type of service. This is in no way directed at the Sales associate (I believe his name is Allen) that worked with us.

Zac Bonesz

Aug 12, 2012

Brandon is the GSM of the building, but was friendly enough to personally help me through the car buying experience. The price for my trade in was very far (above what carmax would give!) and I was treated well the entire time. I would not hesitate sending friends or family to Lombard Toyota.

allymoore

May 29, 2012

Brandon Gabel did an outstanding job both when we first drove the car, and when we came back to buy it. He showed us our options when we first came in and was very prompt about getting us the opportunity to test drive the vehicle (Toyota Rav4). He accurately described all the benefits of the vehicle and how it compared to similar ones we were looking at. He also was great about showing us key features that helped me out tremendously as a college student and babysitter.Brandon was awesome about not pressuring us and gave us his card and hours he'd be in later that week. When we came in he found us, and although he was also working with another customer he was great about getting us another look at the car in a timely manner and then working with us on negotiations. He really wanted us to be happy with our purchase so he continued to go back to his manager with negotiations. In the end we were extremely happy with our purchase and after two weeks of driving I could not have asked for a better car! We would definitely work with Brandon again with a future purchase at Lombard Toyota.

Elackattu

May 26, 2012

Thanks for the knowledgeable support from Tonny, and quick delivery of my new sienna. I will reccommend any of my friends to buy new car from your dealershsip and I will defenetly buy next one from you. Thanks

Carmen Almalvez

Apr 17, 2012

This is the second vehicle I have purchased from this dealership and I'm glad that I did. I came for an oil change and I wasn't planning on replacing my car just yet since it was fairly still new being only 3 years old. Maurice came over and requested a minute of my time, wanting to discuss how he can save me money. Five hours later, he provided me with the car I wanted, the color I love and for the price I could afford. He worked tirelessly to get me exactly what I wanted, since they didn't have the color and interior I wanted. He found it though, and brought it to me the same day, having to send for it from Indiana. That's what I call dedication. He understood that I knew what I wanted and that I wasn't going to settle for anything else, and he went out and got it for me. I was surprised by Maurice' sincerity in dealing with me. He never once acted impatiently with me, get distracted or waver in his attempts to acquire the best deal for me. I can be mule-headed in my stubbornness and I get this way with car salespeople as a my way of testing them. I have dealt with a lot of car salespeople all these years, and Maurice is, without a doubt, the nicest, most sincere and overall best salesperson I've encountered.As a consumer, I am loyal to a fault. Customer service is, in my opinion, a product's best selling point. My experience at Lombard Toyota was nothing but favorable, from it's cleanliness to the sales manager's (Brandon Wilhelmi) friendliness, and most especially Maurice Kimbrough's professionalism. I will definitely purchase my vehicles from this dealership again and without a doubt, recommend them to anyone I know wanting a Toyota.

SallyHills

Apr 4, 2012

Gene was great to work with, we have purchased from Lombard Toyota before and came in knowing we could get a great car and have great service. We had a budget in mind and Gene came thru for us in every way possible. He taught us the difference between the types of cars and was patient with us when we couldn't make up our minds, he came thru for us when we needed him. We had been looking at many different car companies and style of cars, and loved what we purchased from Gene.

Melissamotino

Mar 17, 2012

Excellent service from the time I called to make the appointment, when I came in for service and when I picked up my vehicle! Oscar was great, went above and beyond!! Also, was in and out within the hour... Love this dealer!!!

Dontoyotaowner

Sep 21, 2011

I bought my first Avalon in 2005 and my second in 2011. The service department was the main reason I went back for my second car. They never tried to upsell me on unnecessary fixes or services in the 6 years that I went there for service, and with the coupons that I receive every quarter, they are competitive with anyone on oil changes etc. During the sales process for my 2011 Avalon, I never experienced the usual play a game routine so common with most car dealerships. My product specialist (Carlos) was straight forward with the proicing and trade in and we came to an agreement in a very short period of time. The deal was competitive and fair and I am now a repeat buyer from Lombard Toyota.

toyreview

Aug 1, 2011

Lombard Toyota has been outstanding over the past 15 years to our family. We do not live close to Lombard but will travel just to do business there. Both in sales and service we have never been disappointed. The sales department has always been helpful and courteous. The service department has always been great to work with and always prompt. They get it done when they promise to get it done.Let's not forget the cars themselves. Toyota has always been a favorite of my family. We now have four grown children who have driven Toyotas and have loved them.

janniboo

Jul 31, 2011

I have bought 3 new Toyota's over the past 15 years at Lombard Toyota.I have all my service done there as well. They have always been so helpful,and professional. I love Toyota cars, but I choose Lombard Toyota for allmy business. There are at least 3 other Toyota dealers closer to me, but I feel the excellent service and friendliness make them worth the trip.

mfruehe

Jul 19, 2011

The buying experience with Will Ellis a few months ago was very refreshing. He was extremely helpful and knowledgeable. Even though it was 5 o'clock on a Saturday, he offered to stay and I ended up buying a new 2011 Toyota Corolla LE.A few months later my right front hubcap fell off. Sales Manager Brandon Wilhelmi offered to replace the hubcap at no cost. The part needed to be special ordered, but only took a few days.All in all, very good experiences with Lombard Toyota.

russ1947

Jun 23, 2011

Tony was very pleasant to deal with not at all pushy or negative...always made us feel that he was willing to do all he could to make us happy and get us on the road with a vehicle that day! The service was fast and efficient, I would and have recommended Lombard Toyota to all of my friends and co workers.

lisath

May 12, 2011

The service at Lombard Toyota has always been great. Buying a new truck was even better! Thanks to Bob & Tony for keeping me a loyal customer. I would recommend everyone buy a Toyota from Bob Polanek. Love my Toyota! Lisa T.

Rushkar

Mar 6, 2011

My husband and I were looking for a car for our daughter and we located a Kia Forte 2010 model at this dealership. Adam the internet saleman was helpful and Will received the sale with the assistance of the General Manager who was both personal and helpful with our financing. Great deal with price and very happy with car. Great dealership Scion/Toyota of Lombard! We would definitely buy again from this dealer.

PriusSeason

Feb 21, 2011

No Frills. But no haggling and gets job done. Right. Hope the money goes to the employees who seem to provide the kind of customer service one expects with the quality of the cars (unlike other dealerships who like spiff but care not a whiff about their personnel.)

chongo8

Jan 27, 2011

I obtained e-mail quotes from Lombard Toyota for a couple of different Toyota models. They were very prompt in responding to my inquiries. They also seemed to have pretty good prices on vehicles. I have also had my vehicle serviced there before and the service department is not huge, but it is pretty good.

flatbows

Sep 24, 2010

Great place to buy here, no games played on your trade in. Got the trade price I asked for. Bob stayed on the deal til he got what I wanted. (truck was obtained from another dealer for me) Best new truck buying experience I've ever had before.Chuck P.

dranoel

Sep 18, 2010

Bob Polanek was very friendly and personable. He took extra time to explain to us the features and operation of the vehicle we purchased. He does a great job of selling the product. He is also very enthusiastic about the product. He believes in the quality and superiority of the vehicles he is selling. He also invited us to contact him again if we had questions.

Holly ann

Sep 11, 2010

Gary was happy to keep going back to get different keys to let us try out different vehicals, he was not pushy which I greatly appreciated. He wanted to make sure I was 100% satisfied in my vehical which ment searching for the vehical in the color I wanted. I didn't feel pressured to buy right then.I put a deposit down and the search was on, I received my car 3 day later and I'm thrilled with my purchase. I would highly recomend Gary to anyone wanting to purchase a vehicle from Lombard Toyota.Holly Ann Tyson

notoneofthesee

Sep 8, 2010

It was a horrible exp. It took forever for them to get back to me. It took forever to get the car I wanted. It took them forever to figure out pricing. Just a big waste of time. They were unfriendly and unprofessional. Lombard Toyota is like the retirement home of Toyota Dealerships

elektra004

Aug 12, 2010

I had a terrible experience with the prior car dealership that I had visited that week and was ready to end my car search due to frustration. I stumbled into Lombard Toyoa and Bob Polanek greeted me right away. He treated me with respect and courtesy and found out my specific needs. He made sure I got the car I needed for the right price and gave me a fair price for my trade-in. Throughout the whole process he made it easy, fun, and enjoyable and most of all fair and honest. I appreciate his integriy and would recommend him to anyone.

Julie Wyatt

Aug 8, 2010

Bob was a real pleasure to work with. He went above and beyond to get me the best deal and make the car-buying experience as easy as possible, and to make sure I was completely satisfied with my new car!Would highly recommend Lombard Toyota and Bob Polanek to friends and family for their vehicle needs. Julie Wyatt

music1stager

Aug 3, 2010

From the moment we walked into the dealership, we were treated extemely well. Everyone was very friendly and helpful. I feel that I was given a fair price on my trade-in and a very good deal on my new car. I'll be recommending this dealership to friends and would return when my husband needs a new car. Bob was great with the test drive, making sure that we experienced different driving conditions. He also took the time to show us around the dealership so that we knew where everything was when we return for maintenance visits. This is a top notch dealership!

ryan3

Jul 12, 2010

Came in looking for a an affordable used car and came out the same day with a car that met my needs and price. Great customer service and helpful sales people. Was helped by Igor Petkovic who looked out for my best interest the whole time I was in there and gave me a great deal on a used car. I was very happy!!!! Highly recommended!!!!

JTrimarco

Jun 21, 2010

Very good service department. Very flexible hours.I bought a 2011 avalon Limited. When I went outside to pick it up, I opened the door to put the manuals in the glove box and the radio was blaring hispanic music. The first rule mechanics learn is...Don't change the radio dial or blast it. Also, the car hop sped down the driveway to the car wash when they moved the car from the showroom. This action was completely opposite of the impression a buyer receives when walking into the showroom. My first thought was, "Is this the way my 30K investment is handled when I'm not around?" This has been my 4th Toyota purchased at this dealership since '95.

gregoabcd

Jun 19, 2010

Very pleasant experience. We took two test drives, the second one on the express way to see how the acceleration was. Paul was very friendly, knowledgeable, and knew the car very well. We were very happy with our decision, and would recommend the dealership, and Paul, to prospective buyers.

JohnVD

Jun 15, 2010

I found Igor Petkovic to be an outstanding sales professional. He determined my needs promptly and found a solution for each one. He was attentive and courteous, as well as respectful of my time. I would recommend Igor at Lombard to all potential Toyota costomers.

remy5

Jun 15, 2010

When I decided it was time for a new car, I went to my local Toyota dealership. My product consultant, Paul Domete, was great. He listened to the features I was looking for in a new vehicle and made several suggestions that would fit within my budget. He was patient and attentive and matched me with the right car at the right price. Paul called a week after I bought my car to see if everything was still to my satisfaction. I would highly recommend my friends go see Paul for their new car.

jea261

May 24, 2010

I wanted a black 2010 se camry, and I had called and visited several toyota dealers before I went to Igor at Lombard Toyota. I had a very hard time finding my car in the color I wanted. However, Igor was able to find my exact car. He gave me a fair price and made sure everything was perfect. I would definitely recommend Igor to others. He is very friendly and helpful.

Robin2010

May 21, 2010

The reason for the rating of five (Great) is every expectation I had was met. Igor went above the rating of Great with customer satisfaction. I also really enjoy the vehicle ( Highlander 2010) that I am driving :). I would HIGHLY Recommend this dealership, to anyone that wants to be treated with outstanding customer service!

hadoasis

May 18, 2010

Everyone that I made contact with was very polite and and helped with all my questions . Im looking forward to the next years to being part of your Toyota family ! Give Mucho Coodos to Igor and Bill for there excellant people skills in purchasing this new addition in my life. Give them a big pat on the back from me and my wife Gail Burke whos name is on the purchase of this vehicle . The rest of the staff at Lombard Toyota have also been very polite and helpful thank-you and I would recommend your dealership to anyone I know William Hall Gail Burke

katvon

May 18, 2010

I would highly recommend buying a vehicle from Lombard Toyota and specially from Bob Polanek, he treated us with courtesy and professionalism which we appreciate greatly. We purchased the 2010 Venza and through the whole process of purchasing the car we felt he listened to what we wanted in a car and the price we wanted to pay for a vehicle and met every expection. The whole process from start to finish was wonderful. I would recommend all my family and friends to purchase a car from Lombard Toyota and expecially from Bob Polanek. Thank you Bob and we love our new Venza!!!

dankacheese

May 11, 2010

Bob Polanek was absolutely the best salesman I could have asked for. I was very nervous about getting the car I wanted. He worked with me very patiently, and made sure I was able to leave with the car I wanted, and at a great deal. I dont think their was a single thing I didnt know about the car when I left. Bob knew every feature and made sure I left comfortable driving my new car. I wish every dealership was filled with more Bob Polanek's. I will reccomend this dealership and Mr.Polanek to anyone I know in the market of purchasing a new car

KDoles

Apr 21, 2010

Mr. Pop was very competent, professional and knowledgeable regarding the workings of the Sienna we eventually purchased. Everyone at the dealership was extremely friendly and helpful. We do, however, HATE the process of buying a car - regardless of dealer.

yomuhr

Apr 17, 2010

We purchased a 2011 Sienna. Our overall sales process lasted almost 1 full week consisting of an initial visit, several follow up communications, and a final sale. The sales person was very responsive to our numerous requests, worked on his day off to get the deal moving forward, and even chased our 5 year old around the dealership to give my wife and I a chance to talk. There were a few speed bumps in the process(as there are with any purchase), but the were handled promptly and fairly. We landed on a fair price with minimal hassle. At no point did we feel pressured or forced into a corner. Throughout the process the dealership appeared to want to earn our business and has done so.

cubswinfllclssic

Apr 15, 2010

Save yourself the time and the respect you deserve and don't even bother with these scumbags.I am fresh off of the worst car dealership experience that I could possibly imagine. After being quoted a price via email by their "internet sales associate" Ashley Soehlke, I shopped the price around and found that only one dealer could even match it. Good start. After calling the other dealer and confirming that the price he quoted me was his lowest out-the-door price, I returned to Ashley and asked her to throw in a remote start, promising I'd be in that afternoon to purchase the car if she could throw that one last piece in. She obliged, at which point I sent her an email to confirm EVERY DETAIL as well as the final, out-the-door price with all discounts included.When I arrived at Lombard Toyota, everything went south. First, they would not talk price with me until they ran a credit check (this is a red flag-- don't let them bully you into getting a credit check if you don't even know if you're buying from them yet). I agreed, however, because based on the quote that I had, I was getting a great deal.I provided my salesman, Igor, with a printout of the email conversation chain between Ashley and I, politely reminding him that I was expecting to pay the exact price listed in her final email and not a penny more.He returned to tell me that there's no way they could possibly get me that price and that they must have miscalculated and added an extra $1000 discount that I wasn't eligible for.I am a recent college graduate and Toyota is currently offering two deals that apply to me:First deal: 0% financing OR $1000 manufacturer rebate on a new car.Second deal: $1000 rebate for recent college graduatesI specified in my emails to Ashley the exact model, options, etc. that I wanted. I also made it explicitly clear that I would take the 0% financing and NOT the $1000 manufacturer rebate. I also told her to ensure that she does not include that $1000 in her quote to me.I also explained how I was eligible for the "recent college graduate" rebate, and I asked her for her final, OUT THE DOOR PRICE including that rebate. This is what I came to the dealership armed with, ready to purchase the car.Long story short (too late), after explaining all of this to Igor and showing him written proof, he returned with another salesman, Gary, who tried to convince me that they couldn't possibly give me that price and that I-- I, the one who asked at least three times in our emails for confirmation-- was the one mistaken, and they were offering me a fantastic deal. But, he said, if I wanted 0% financing, I had to pay a thousand dollars more for the car.I called Elmhurst Toyota with Igor and Gary sitting and listening to the conversation to ask Rob Smithburg if he was willing to match Lombard Toyota's quoted out-the-door price, WITH 0% financing included. Rob said yes. On the way out of Lombard Toyota, I asked Igor what their bottom-line, out-the-door price was. He gave me the $1000 more expensive quote. I then asked him if at least he would throw in the remote start that Ashley promised me via email, and Igor said he'd have to check on that, at which point I just left. I drove down Butterfield to Rt. 83 and over to Elmhurst Toyota on Lake Street, where Rob kindly laid everything out for me on paper and delivered on the exact deal he had promised me.Lesson learned: Lombard Toyota tries the bait-and-switch that salesmen from the fifties relied on to woo customers. In 2010, they lost my sale. I would recommend getting your left arm cut off before I would recommend even so much as wasting a phone call to Lombard Toyota.

laniekep

Apr 11, 2010

We just purchased a 2011 Sienna at Lombard Toyota. Carlos Santeliz was our salesperson. He is very likable and I was so relieved we landed with someone like him. He made our purchase stress free, was easy to like, and went out of his way to get us exactly what we wanted. I would refer him to any of my friends or family when they are in need of a new car.

laura85

Apr 7, 2010

I highly recommend Lombard Toyota to anyone looking to buy a new or used Toyota. I bought a 2010 Corolla in November from Bob and had such a great experience that I recommended Bob and the dealership to my boyfriend when he was looking to buy a new car. Bob is very easy to work with and goes out of his way to get you the car you want at the price you want to pay. He is not pushy at all and spends as much time with his customers as they need. After going to other dealerships (even another Toyota dealership in a different town), I can tell that Lombard Toyota offers the highest quality customer service. I even got a $100 service credit for referring my boyfriend!

mland

Apr 4, 2010

I highly recommend this dealership. The prices are very competitive, and the atmosphere is clean, friendly, and welcoming. Also, you get all the free car washes you want! Bob is a great salesman and really never applied pressure to buy a car at any time.

RandRFoster

Mar 28, 2010

Tony was very patient with us while we performed multiple test drives of different vehicles. He did not put any pressure on us to buy any type or model of vehicle and was very helpful in answering any and all questions, even repeat questions, we had for each model. We were not expecting to pick up the vehicle we purchased the day we decided to buy but Tony made sure we were able to drive it home that night. He was a very good "go between" us and the sales manager as we hammered out the details of the deal. My experience at the Lombard Toyota dealer was more pleasant than expected and the deal was to our satisfaction, if just barely. Many kudos should go to Tony as it was a very busy day for them and he spend a lot of time with us that he could have spent with other customers. Thank you very much Tony!

scfranz2

Mar 24, 2010

I came into the dealer with a specific car and color in mind. Everyone was extremely friendly in helping me find exactly what I needed. They also worked with me on my specific budget. The specific location did not have the car in the color I wanted, but they found one for me somehwere else and had it there the very next morning. This was the first time I had ever purchased a car and they made me feel very comfortable. Everyone was very friendly and made me feel like I cam to exactly the right place. I worked with a few different people, but mainly Bill and Igor. They were both extremely professional and outgoing. Igor was very nice and shared my excitement when I first saw the car! I would highly recommend this dealer.

pojo

Mar 23, 2010

We walked in with a sales ad we received in the mail that said it might be possible to trade in our 2009 Toyota Corolla for a 2010 and a lower monthly payment. Our interest was peaked and thought we would see if it was truthful advertising. It was and we did not feel uncomfortable telling them what we were willing to pay and what we expected. They were very nice and accomodating. We left with a 2010 Toyota Corolla and a slightly smaller monthly payment. They delivered what they promised. Because they were courteous and willing to work with us so we could leave with a new car in our budget range I recommend them. They are not pushy and patronizing but patient and helpful.

musicmn716

Mar 22, 2010

From the beginning of our correspondence, the employees at Lombard Toyota were enthusiastic, friendly, and courteous. Their main goal was finding me the car that I wanted, while making sure that my overall experience was pleasant and efficient. I would highly recommend this dealer to anyone who is looking to purchase a car.

jchambers

Mar 15, 2010

We went to Lombard Toyota after I found a used Sequoia on the internet. Carlos helped us trade in our car and purchase the Sequoia. He knew about the car and it's previous history. I felt very comfortable purchasing a car from him and the dealership. We had a lot of questions about products to be installed after the purchase and he got us the answers we needed. We were able to drive the car out of the dealership the same day. The car was in great condition. Hardly able to tell it was used. Carlos is one of the best salesmen we have ever worked with. He is a class act. I would highly recommend you request him if you are interested in purchasing a car.

msebear59

Mar 5, 2010

Carlos was knowledgeable of the car I was interested in as well as warranties, Financing, services and accessories. This was my 5th purchase of a new vehicle and the most pleasant. A fair price was negotiated quickly. The car was ready when promised and the paperwork handled quickly so this wasn't an all day task. I would definitely buy here again and reccomend to others.

Theopaulson

Mar 4, 2010

Great dealership! We went there because our car we had been using needed a new engine. Sadly! Instead of replacing the engine, we called up Lombard Toyota and they were willing to give us good value for our used car and work with us to meet our needs finding a great car. It was a great car buying experience. Carlos walked me around the lot and showed me the different cars in our price range. They had a great selection of used and new cars. With some competitive pricing. The actual wheeling and dealing went really smooth. I felt respected and they listened to all my demands. They even flicked on the tv in one of the vans so my daughter could be entertained while we waited for the paperwork. They have great financing going on right now and are a pleasure to work with. We walked way with a 2004 Toyota Rav4 that our mechanic said was in excellent condition. Thank you Carlos!

rony_edward

Feb 28, 2010

Lombard toyota dealer is a great chose i jest bought used certified car from them they have the best customer service they take car of your car right away they change any think defective right away i will stick with lombard toyota i recommend to buy a car from them

sue309

Feb 28, 2010

Tony was very patient while we found a vehicle that would fit into my very small garage. He was helpful in assisting me in the purchase of my "used" car. I found a great car and a great price! He made the experience very pleasant and easy. I appreciated that the dealership was able to provide the new front brakes need to "certify" the used car that same afternoon, not requiring me to make an additional visit to the showroom.

emdmdd

Jan 22, 2010

I appreciate the whole staff at Lombard Toyota from sales to service they are top notch. When i look to purchase a new car in the future, lombard Toyota will be my first choose. I would have to say that in all my years buying cars, Lombard Toyota has surpassed them all.

arfhines

Jan 21, 2010

I had a great experience at this dealership. I had been to another dealership (in Naperville) where we were not taken care of, so we decided to try this dealership. Carlos worked with one other salesperson (I can't remember his name) and they were both very nice. They made my experience painless and I even had fun at the dealership. My wait time was minimal and they were able to get the car I was looking for from another dealership in a matter of days. All the sales people at the dealership were friendly and engaged me in conversation while I was waiting. I love my Scion and think the price for the vehicle was very fair. The leasing information was straight forward and the whole process was easy. I would definitely recommend this dealership to anyone else looking for a new or used vehicle

rserritella

Jan 16, 2010

Mark and Luis were great to work with. They were friendly and responsive to my questions. Luis did a great job walking me through the new vehicle. He also set up my cell phone on the Bluetooth. He explained the Navi system as well. Mark and Luis were very professional.

housemusic

Jan 13, 2010

Igor was very friendly and knowledgeable about the products they offered. He was very detailed in his explanations and answered all my questions. He was not pushing me to make a deal but rather helped me make a decision. I would buy again from Igor and would recommend my friends to buy from him. I am happy with my decision to buy from Igor.

jschei3

Jan 9, 2010

I am familiar with Lombard Toyota after several years of having my 1999 Toyota Camry serviced at this location. When I found a need to purchase a second car, since I had always been happy with the quality of their service department, I visited the new car showroom. Paul Domete was extremely helpful in guiding me through the process of looking at their used vehicles, in addition to their new vehicles. Ultimately, I found that leasing a 2010 Corolla was the best for my situation, and I am very happy with my purchase. The staff was courteous, knowledgeable and friendly through each step of the car buying process. They were efficient and timely with their financing, the price I paid was acceptable, and I can highly recommend working with Paul Domete as he went above and beyond and even helped me to find a better auto insurance quote. I can highly recommend this dealer for both it's attention to detail in the service department at reasonable cost, and it's ability to work with the customer in new sales regarding the purchase of a new car. I am very happy with my new Toyota! Judy S.

jsolares

Jan 9, 2010

I got the best deal. I live in the area and it was the second place I visited. I didn't even have to shop the price because of their offer. Paul got the color and model I wanted the next day. The price for their car was less than I expected, and I got more for my car! I was just shopping, but I couldn't resist the deal he made. I was not forgotten about after the sale.

tuntme

Jan 9, 2010

Tony Marr was more helpful than he needed to be. While we were making the deal on our used car purchase multiple other employees helped in the process. Every part of the process was very translucent and easy to understand. There were no tricks or gimmicks which made us very comfortable. This is the first dealership I have been to where the salesmen all help each other without question. We researched prices online before going to Lombard Toyota and were pleased when the truck we purchased was priced accurately. The loan department worked diligently to get us the best financing available and succeeded. We will definitely be back when we upgrade our other vehicle and have already referred friends who are looking for a new car.

DebbieLux

Dec 8, 2009

Bob was very attentive to my every need. From the cost to my needs every in the vehicle. This is the second vehicle I have purchased through Bob & it will not be my last. Bob makes you feel like he & Toyota care about you & the safety of your family.

dpr

Dec 7, 2009

I would recommend Lombard Toyota. We recently bought a RAV4. Our sales rep was Carlos Santeliz. When we first went to Lombard Toyota we knew we wanted a RAV4 but we didn't know if we should get new or used, 4 cylinder or 6, what options we needed/wanted, etc. Carlos spent a lot of time with us to make sure that we were comfortable in making a final decision. We test drove several different cars with Carlos--went home, thought about it, came back to ask Carlos more questions and took a couple more test drives. Carlos was very low key, patient, and knowledgeable. Once we picked out a car every thing went smoothly with Joe Castillo, Director of Finance. Joe also was low key and very helpful. This is the first car purchase that I've ever made that the Dealer Finance guy didn't try to shove their "special" finance deal or extended warranty down my throat. From there every thing went well with Customer Service.

susana6212

Dec 5, 2009

I was very pleased with the customer service provided by Carlos Santeliz. He conducted himself in a very professional and personable manner. Carlos also has a lot of product knowledge and answered all the technical questions I had on the Scion XB. My husband also felt very much at ease speaking with him in Spanish. Carlos provided an exceptional customer experience and, therefore, I have recommended Lombard Toyota to my friends and family including my sister Rosa Navar who recently purchased a vehicle from Carlos.

dpr

Dec 4, 2009

I would recommend Lombard Toyota. We recently bought a RAV4. Our sales rep was Carlos Santeliz. When we first went to Lombard Toyota we knew we wanted a RAV4 but we didn't know if we should get new or used, 4 cylinder or 6, what options we needed/wanted, etc. Carlos spent a lot of time with us to make sure that we were comfortable in making a final decision. We test drove several different cars with Carlos--went home, thought about it, came back to ask Carlos more questions and took a couple more test drives. Carlos was very low key, patient, and knowledgeable. Once we picked out a car every thing went smoothly with Joe Castillo, Director of Finance. Joe also was low key and very helpful. This is the first car purchase that I've ever made that the Dealer Finance guy didn't try to shove their "special" finance deal or extended warranty down my throat. From there every thing went well with Customer Service.

kris1952

Dec 1, 2009

Very Pleasant Experience! Sean showed me several cars and was very patient. He was very knowledgeable and anwsered all questions. The facility is very nice and modern with a very professional finance team. Would and have recommended this dealership to friends and family. Excellent price and good selection

herrling1

Nov 30, 2009

My experience with Lombard Toyota can be summed up in one word: refreshing!I was very impressed with the customer service I recieved.I never once felt like i was being forced into something I did not want or could not afford. Everyone I met had a smile on, even the cashier. I got a great deal on a pre-loved vehicle and could not have had a more plesant experience.

Ash 123

Nov 26, 2009

I received excellent service from both Amy and Chuck at Lombard Toyota. They were extremely friendly and answered all of my questions while addressing any concerns. They made me feel very comfortable while I was there and confident in my decision to lease from them. They worked quickly and efficiently through the entire process. By the time I left with my new car, I was completely happy with my entire experience at Lombard Toyota.

phatjoe

Jan 11, 2009

Received a competitive internet quote for a 2008 FJ Cruiser. Once I arrived the "numbers" game began. Damian (typical shady salesperson) kept on throwing number after number. I got frustrated and walked away. With desperation settling in, he actually followed ME through the parking lot, to my car, and was discussing the deal as I sat in my car with the window up (no joke)! I actually thought he was going to stand behind the car and not let me go. The next day I called to talk to the Manager (Tom). It was a waste of time and went on deaf ears...TO ALL, IF SALESPERSON FOLLOWS YOU THROUGH THE PARKING LOT, TRIES TO DISCUSS NUMBERS AS YOU ACTUALLY START DRIVING AWAY...RUN!!!

Chusunic

Dec 14, 2008

We purchased two vehicles from Lombard. A 2007 Matrix and a 2007 FJ Cruiser. The sales people were very professional and not overly aggressive. We felt we received a good deal since we had price shopped both these vehicles at other dealerships. The finance person was very friendly and recommended and extended warranty. We had him explain the benefits and options. Since we were going to keep our vehicles for a long time, it seemed like a good idea to take the policy. So far we have not had to use the coverage, but we feel comfortable that we have that assurance if we need it. Our service visits have been mainly maintenance needs. The people are always friendly and helpful with any questions my wife or I have about how to use certain accessories, or just about what is normal mpg's on these vehicles. We recommended this dealer to everyone. We live in another town that has a Toyota dealership, but we will drive a little farther just to go to Lombard. We were recommended there by a friend, and will continue to go as long as we own Toyota's. (Keep the coupons coming)

JMilligan

Oct 12, 2008

I purchaed a new 2004 Camry in March of that year. In December and seven more times since, I had to take the car back because the sun roof was not closing properly. Each time I was blamed for the problems. Finally they brought in a special field tech who was going to fixed it once and for all; however, several months later the problem reoccurred. I told Chuck that I understand there is something wrong with the tracking device on my sun roof and that I would have to bring it back every 7-9 months to have it realligned. All I'm asking is that once my warranty expires, that I would not have to pay for the repairs since they started the first year I owned the car. He refused to put a note in my file to guarantee that. He also said that I should be doing things to prevent it. All I do is open and close the roof when I want to use it. The last time I took the car in to repair the problem it was not repaired correctly and my sun roof still doesn't close properly. The service tech told me I just have to play with it! I did not pay $900 for an accessory to not work properly. I've made numerous calls to the service department and the Toyota Customer Service 800 number and I still have not received a resolution to my problem. I am so disgusted with not only this Toyota dealship, but with Toyota in general. I'm going back to buying American cars!

guitr3

Jun 19, 2008

This was the most uncomfortable car buying experience I ever had. Their friendliness is as phony as a three dollar bill. The initial trade-in amount on my car was an insult. I conveyed that to the salesman (something out of the Sopranos), and he finally got to be reasonable after I started walking. I realize this is the standard procedure, but it took a long time to get there. After getting somewhat of a reasonable deal on a Prius (they were the only dealer out of 20 I called that had one) I asked the sales man to throw in a few cheap extras worth $100 or so, i had to fight to get those even though the dealer cost would have been small. Then 4 weeks later, we noticed the hatchback cover was missing. After talking to the salesman, he said he could get me the cover at cost for $300. It should have been on the car in the first place, but all I got was "it's too late now". If you want a good Toyota dealer, go to Grossinger. My experience there was wonderful.

suterlc

Apr 30, 2008

if you are female DO NOT go to this dealership. Steve, the salesman, was very nice. but when i didnt buy right away he called in a supevisor to persuade me to buy. when that did'nt work the sales manager showed uyp to high pressure me. i asked for my keys back for my car at least three times and was ignored. when i said "GIVE. ME. MY. KEYS. BACK" he had the audacity to tell me to lower my voice. I assurd him and can assure anyone reading this that i will NEVER buy anything from Lombard Toyota and will never take a car there for service ever again.

ToyotaFan8

Apr 16, 2008

I just needed a part and they responded quickly and even double checked before ordering it so I knew it would be right. Plus it came within 10 hours of them ordering it so I got the part fast, relativley cheap and everyone was friendly. This is only written about the Parts department though because, I didn't deal with any other employees.

benpohl

Sep 2, 2006

I had the worst experience dealing with thios dealership. Here is the reasons that I rate this dealer so low in the rating scales. 3000 miles ago, my girlfriend and I purchased a used CERTIFIED Toyota Colla from this dealership. The salesman, Harvey, was really nice so we decided to purchase the car. The promised to do extra work on the car before they gave it too us such as fix a one inch deep dent in the door for example. Well we scheduled an appointemtn and a few DAYS later we got the car finally with THE DENT IN THE DOOR SIMPLY BEING SPRAY PAINTED OVER!!!!! The car looked terrible so we complained and rescheduled to get it done right. Note my sarcasim when I say all this scheduling and rescheduling is no problem since we dont have careers and lives to look after! Well, it did get fixed after several major inconviences and that was that issue. Well, now that we have had the car 3000 miles, there is a substantial rattle coming from one of the tires. We immediately took the car back and scheduled to get the problem fixed. We dealth with Jeff - nice guy but that didnt help. We got the car back 7 hours later for a job that we were told would take 2 hours max. The said that they had to replace the front wheel bearing and it would have cost us $900 but thankfully the warrenty picked that up. So we were happy but no sooner had we driven home we noticed the rattling noise COMING FROM ALL 4 TIRES NOW!! We rescheduled an appointment and 8 hours after they had our car, their conclusion was that my girlfriend "went offroading" and bent all 4 wheel rims and nothing could be done by them except we would have to buy 4 new wheel rims, which would not be covered by the warrenty since it was her fault. This was one of the most upsetting comments, to know that the car has new gone out of the city and she is a sweet and hard working 24 year old girl. But I have calmed down and understand that there is little I can do against a large dealership like this except tell my horror story and hope others dont fall into the trap that we did.

whitesparrow

Jun 8, 2006

I would never go back to this dealership. I bought a used 1999 Camry from there and it had a broken CD left in the car. I was never able to get the entire CD out so I had to buy a new head unit for my sound system. Of course the salesman (Ed) never told me anything about it. Next we decided to buy my sister's used 2001 Camry there and when we go to finally purchase the car the salesman told my mom that she had to purchase some undercoating service or something. My mom said that she did not want it but the salesman just responded with, "We do it to all of our cars." We also got my mom's Highlander from this place. She wanted a blue one but the salseman pestered her until she went for a silver one because they had that in stock.Then there's the service department. I took my 99 Camry in there and less than two hours later they called me back and said that I had a spun rod bearing and needed a new engine. For those who don't know a spun rod bearing usually comes with a loud knocking sound, but my car just had a fluttering sound coming from the engine. Since they only had my car for two hours it leads me to believe that they didn't even drop the oil pan to look at the engine, let alone tear it open to look at the rod bearings.Please, do not go to this dealership unless you absoloutley have to. My family got horrible service on all three cars we got from there, and the mechanical problems we had were very recent so it doesn't look like this place is going to change anytime soon. It's been a horrible experience all around.

TheButcher5

Jul 12, 2004

Rude and unprofessoinal. After purchase I called because I thought I didnt receive the Hitch piece. Rufus the sales guy was uncooperative. Had a bad attitude. Saying its 2 mo down the road and I had lost it. Nothing he could do. He then said " let me look around and see if one is laying around here" real sarcastic. He didnt even ask if I wanted to purchase a new one. said he would talk to his manager and call me back. I gave him my cell # and the coward then called my home # and left me a message that he couldnt do anything for me. I called the mgr and he said he never heard of my problem. The sales guy is a great guy.... no apoligies for anything. Will never go back there again. Place sucks....