Used Cars for Sale at Lone Star Toyota in Lewisville, TX

richard54

Oct 4, 2016

Tyler Gregory was absolutely great. He made our car buying experience very good! He was not overly agreesive in dealing with us which is what I want when I come in to purchase a vehicle. He was extremely knowledgeable about the Toyota Sequoia and its features. I would highly recommend this dealership to anyone wanting to purchase a new car!

ches7kvr

Sep 29, 2016

Awesome experience!!! So I decided to go back to a Toyota dealership after 2 months my 2015 toyota rav4 got totaled even though It's 5 minutes away from my apapartments as soon as I got there David welcome me I explained what was going on and he was really helpful with everything thanks to him I got a new car!!!

lauraleigh

Sep 23, 2016

I love my new 4 Runner. Great buying experience, Kyle and Kass was very helpful and friendly. Kass showed me how to operate all the devices on my new car. Answered all my questions and made sure I was comfortable before I hit the road. The finance department was a breeze, he went over everything in the contract and I felt very at ease in the buying experience, thank you for all of your help in assisting me with my purchase.

Jerry

Sep 15, 2016

Really had a good experience the first day in. We knew what we wanted and Tyler helped us find it. He and sales manager answered my questions, provided what I requested (bottom line price on vehicle). All good the first day. We went back to close the deal. Again Tyler met us and had the vehicle ready to view. We were ready to go, had a very good credit score and should have been out fast.Here is where things went into slow motion. There where two people in showroom but the guys up line drug things out for almost 2 hours. Tyler took paperwork to next level and we waited. All sales personnel were called to desk and someone giving a pep talk used profane language that could be heard throughout the showroom (very unprofessional). Finance was slow getting to us but Javier was respectful and listened to us. Tyler and Javier get five stars. Aaron four and a half for slowing process. Whoever gave the salesman pep talk 2 stars.

JM FROM LE

Sep 10, 2016

Saw what I wanted online and went to dealer to test drive. Liked the car and was out of the dealership about 90 mins later. Gave great price on trade in, didn't pressure when it came to financing office. Sales manager Garrett backed up what he committed to in our discussions. I'll go back.

Tarun k

Sep 7, 2016

Thomas was a great guy to work with and he was exceptionally helpful all throughout the car buying process..also this is a very nice dealership which was kid friendly

MadAsHell

Sep 4, 2016

Came to purchase a car listed on the internet, sales manager played every trick in the book to not sell car as advertised. Been waiting six hours to close on a cash deal!

MadAsHell

Sep 4, 2016

Came to purchase a Camry as listed on the internet with cash in hand. Sales Manager pulled every trick in the book to not sell car as advertised. Deceptive trade practices and flat out admits it! Been here six hours and still waiting to close.

Nicole_1010

Aug 29, 2016

Carlos was really patient and answered all our questions. We were purchasing my first car and I can't put in words how amazing the attention was. Carlos understood everything my dad was asking for and I couldn't of been more pleased.

Jesystems

Aug 28, 2016

I found what I wanted on line, went to the dealership and they had just what I was looking for. Aaron Johnson and his staff made everything happen quickly and without issue. No fuss no problems.

S. Salinas

Aug 21, 2016

Purchased our 4runner from Jack Mitchell at Lonestar. One of the best vehicle buying experiences by far. Jack is definitely a master at his craft and made the purchase simple and fast. Gave us great money for our trade and had our new vehicle ready before we even arrived. Definitely will buy from Jack again. Michael Inkster in financing was great to work with as well.

Steve S

Aug 16, 2016

Our sales rep, Paco, was very easy to work with! No pressure sales technique was so much nicer than any other dealership we contacted. We will definitely be recommending our friends and family to purchase from Lone Star Toyota, and Paco Garcia!!

Luis Delgado

Aug 5, 2016

Very amazing and overall the best experience at a dealership. Our salesperson Carlos was very patient with us. Worked with us and got us a deal we love.

Ian and Maria Peters

Aug 3, 2016

Always such a pleasure coming to have my vehicle serviced! Service department is always professional. Today we had the pleasure of being helped by Robert. Great attitude, helpful and attentive. Thank you Robert and thank you Lone Star Toyota of Lewisville, TX

Junaid

Aug 3, 2016

Bought a toyota highlander. Overall it took long time approx 6+ hours.hate the back and forth price negotiations.The sales person was new employee but he was good and professional.Not sure if it is true that they charge a seprate fees for a 2015 vehicle to be certified as they did it to me.May be i am wrong but the price listed on their website for certified vehicle suppose to include the price for certification.

Qkqtkd007

Aug 3, 2016

Derek Song and Tommy Kim.They were the best team Ive even seen.They worked really hard to get a good price for 2016 Toyota Tundra.I bought it from them, and I love it!Thank you guys!!!

E P

Jul 27, 2016

Lone Star Toyota, has disappointed me badly. They were very nice until I purchased their vehicle last week. Before I took the car from the dealerships lot, I found some scratches on the car and brought it to there attention.One of there salesman, seemed to be helpful and passed on the bucks to a staff that was not working that day, saying that he would call me tomorrow and take care of it. I had to call him next day afternoon to remind. He said that some body from there service dept would call me in a day to set up a time to take care of it and he would personally make sure. It has been 6 days no one has called me yet. ALL THAT THEY CARE ABOUT IS TO SELL THERE VEHICLES AND MEET SOME GOALS.........BUT DON'T CARE FOR THERE CUSTOMERS, ONCE THE PA IS SIGNED. TOO BAD I WENT TO LONE STAR TOYOTA : {I have already referred one of my colleagues and friends to them, after seeing how they were bfore the sale. I have to tell them no, how horrible they are with service and keeping up there words.

EP

Jul 27, 2016

Lone Star Toyota, has disappointed me badly. They were very nice until I purchased their vehicle last week. Before I took the car from the dealerships lot, I found some scratches on the car and brought it to there attention.One of there salesman, seemed to be helpful and passed on the bucks to a staff that was not working that day, saying that he would call me tomorrow and take care of it. I had to call him next day afternoon to remind. He said that some body from there service dept would call me in a day to set up a time to take care of it and he would personally make sure. It has been 6 days no one has called me yet. ALL THAT THEY CARE ABOUT IS TO SELL THERE VEHICLES AND MEET SOME GOALS.........BUT DON'T CARE FOR THERE CUSTOMERS, ONCE THE PA IS SIGNED. TOO BAD I WENT TO LONE STAR TOYOTA : {

Cox-9

Jul 26, 2016

Frances, Aaron and Javier made this buying experience as pleasant as possible. Test drives, options and negotiations were handled in a very professional manner for my two car purchase.

Avin miller

Jul 25, 2016

tell Nick Reed that i said thank you for his great service it was a pleasure looking for a car from him.

Krishna Koirala

Jul 22, 2016

I went there to buy Toyota Corlla LE 2016. I found great price and service is excellent. I and my friend bought 2 cars at the same time. Thanks Lone Star Toyota

Corolla16

Jul 7, 2016

We leased a new Corolla this past weekend from Lone Star Toyota. Our salesman was David Shimanek. We were so impressed with him and how he treated our college age daughter, in whom we bought the car for. He got us a great deal with the help of financing department . He was very professional and genuine. It was a good experience overall. If at all possible, we hope to do business with David again in the future.

Jamie Zertuche

Jul 1, 2016

We have purchased two Toyotas through Jack Mitchell at this dealership. Jack is great and does his best to find what fits our needs in their inventory. We got the options and price we wanted on our new vehicle and our trade in. Go visit Jack!

kkcar

Jun 26, 2016

I recently traded my 2007 Avalon for a 2016 Camry XLE. Even though I drive my cars for 9-10 years, I was dreading buying a new car. I was emotionally attached to my Avalon and I was not looking forward to whole buying experience. Our salesman was Kass Folkman and I can't recommend him high enough. He has an upbeat personality, made us feel very comfortable and made the experience painless. I love my new car and hope to drive it another 10 years! Karen Jordan

Chris321

Jun 24, 2016

Jack Mitchell did a wonderful job of helping me buy my 4Runner. He tried to understand what my wants and needs are in my current vehicle, as well as what I'll need in the future for my wife's vehicle. It was an overall pleasant experience!!

Alejandra Lablanca

Jun 23, 2016

This one the only dealer telling the truth and respecting the price they have me online.

Godgal

Jun 13, 2016

Just stopped by to see about deals but left with a brand new car! Had not bought a new car in years so was worried about experience. Sam Kinnare and Brian made the whole process fantastic! Will definitely go back there for my Toyotas. Thanks to everyone for making me feel welcome and valued as a customer!

tck123

May 20, 2016

Jack was very professional and friendly. He understood we were looking into other dealerships as well, and didnt push cars and deals on us. Jack was knowledgeable and helpful during the scouting process. Once we made a decision, we came back and he quickly got things moving. The Toyota team worked with me and adjusted to my budget. This is my second Toyota and in the future I look forward to working with Jack Mitchell again.

JWshopper

May 17, 2016

Pretty place, but I'm hoping I caught them on an off day. Had to wait a while to talk with someone. Once I get someone, we take a look at a used vehicle that looked nice. Unfortunately, the car smelled like vomit which was ultra pleasant on a somewhat warm afternoon. Even the sales person wouldn't sit in the car. Round 2, we looked at another vehicle. This one smelled like someone had been smoking in it since it rolled off the production line. After that we said no to both. However, I was most surprised that I wasn't offered a test drive of something else within that model line. I came in mentioning that I wasn't settled on that model as I had never driven one before. I understand that we all get busy, but they honestly seemed too busy to handle another customer. I guess that's a good sign overall. However, the fact that they had 2 vehicles on the lot that were atrocious to even sit in tells me their attention to detail surely must be lacking in other areas as well. That's a concern for me.

Dominick

May 15, 2016

This was the second vehicle that I have leased with Jack. He is courteous, professional, helpful, knowledgeable and above all, no pressure at all. He guides you but does not push you..he respects you as a customer and as a person. If you are in the market for a TOYOTA or are just shopping, go see Jack..you won't be disappointed!!

Daf830

May 14, 2016

This is the second vehicle that I have leased through Jack. He is very professional, helpful, knowledgeable and above all, no pressure at all. He guides you, but does not push you..he treats you with respect.If you are in the market for a TOYOTA, I highly recommend that you see Jack!!

Frannk

May 7, 2016

I purchased a new RAV 4 XL. This is the third car I have purchased at this dealer ship. Jack Mitchell was the principle sales person I dealt with this time and he was very helpful, informative, and knowledgeable about the vehicle and very helpful to me in selecting the vehicle that would meet my requirements Edward Vargas in your Finance Department led me through the sometimes difficult and hard to fully understand financial aspects of purchasing a vehicle and I left his office with a good feeling about the transaction. All of your guys get a 10.

AbhijitMishra

May 5, 2016

Lone Start Toyota... It's really great to Deal with you. Recently I brought one Toyota Corolla from this dealer and they are both personally and professionally Good. My Sales representative was Kyle Coffman and he is just a wonderful Guy. Even his manager is equally Good. Kyle listen to all my requirement and also the negotiation process was very smooth. My car was a certified one which is having 12 months and 12K miles bumper to bumper Warranty. Additionally they provide a driveterian warranty for 7 years or 100000 Miles. Which is just Superb !!! Kyle !!! You Rock man... Thank you very much for your co-operation and I would like to continue the relationship with the LONE STAR TOYOTA.

Whynot

May 2, 2016

Working with Sam Kinnare and Derek Song was a breeze. They get straight to the point without wasting any of my time and none of that game playing. I would recommend going to Sam for sales and Derek for financing.

Michael & Teresa Kiger

Apr 30, 2016

We bought a 2016 Avalon from Lone Star Toyota and we will be back!!! Collin McAdams was wonderful to work with! He was very helpful in locating the car we wanted with the features that we wanted. He got everything ready for us and the process was very very nice!!!

Saeed

Apr 27, 2016

Could not be any better. One of my friends referred me to this dealership, so I took all the way from Dallas to reach this location. They will go out of there way to help their customers. I had a really great experience with Francis and Ivan in Sale department, as well as Derek in Finance department. The process was easy and they are willing to negotiate. I made a mistake in the process, and with the support of general manager, they fixed that for me generously. I would recommend here to anyone who is looking for an unbeatable deal.

Jeevan maharjan

Apr 7, 2016

I got my new car from this location and i was helped by an associate named sanjay sharma.he was very helpful and co-operative through out the whole time in there. He help me to get a really good deal as well as good service provider.i would recommend all to talk with him for better service, deal and car. Overall,i am very happy with service provided by him. It was excellent experience with sanjay sharma. Thank you so much.

Lyfe

Apr 6, 2016

I got my new car from this location and i was helped by an associate named sanjay sharma.he was very helpful and co-operative through out the whole time in there. He help me to get a really good deal as well as good service provider.i would recommend all to talk with him for better service, deal and car. Overall,i am very happy with service provided by him. It was excellent experience with sanjay sharma. Thank you so much.

Anthony.gowen

Mar 31, 2016

Lone star Toyota of Lewisville has earned my business time and time again. After our first experience buying a 2009 Toyota matrix through Jack Mitchell we enjoyed this car very very much. The next car happened to be at 2012 scion Xb. Jack took us through the trade in and purchase process flawlessly and explaining in detail how it would all work together. Jack Mitchell clearly showed years of experience in making this a smooth stress free process. we will definitely be using lone star Toyota of Louisville and Jack Mitchell again. Thank you

Kay Harris

Mar 24, 2016

Caleb and Eddie are really great they helped me so much! My first time buying a car and the process was great and easy! Made my payments very affordable, I would definitely recommend them!

carter

Mar 17, 2016

I came to the dealership interest in a used tuck before stoping at the Ford dealer. I was looking the truck and was approached by a very nice man, Greg. I told him I was interested only if I could get it under the asking price. Greg and Jack worked with me on the price until I was 100% satisfied. The entire experience was very smooth & effortless. This was by far the best car buying experience I've ever had!!!

kiranmamidala

Mar 14, 2016

Jack is so helpful and made our experience stress free and hassle free. He worked with us so effortlessly and got us a very good deal. He is very pleasant and humorous, making sure you are very comfortable from start to the end. Definitely recommend this dealer !

Sabumnim

Mar 8, 2016

Tevin Baker helped be find a great used car for my family. He worked with his manager to be sure that I got a fair deal. The detailing team did great. I saw the soccer mom van before they got to clean it, and man, it was nasty, but the inside looked great when I finally got it. They did miss one part, but to be fair, this van is a freaking NSA spaceship with all of its hidden crannies for ninja throwing stars and such. Tevin even brought the van to me. I have three kids this week including a baby. There was no way I could get it with my husband working. They were great. Lonestar, give Tevin a raise or bonus or something. He more than made up for an issue earlier in the week I had with the dealership.

abyrd

Mar 7, 2016

After spending months with a different Toyota dealership and dealing with lies and delays I switched over to Lone Star Toyota and had the best experience buying a car I've ever had. It wasn't painless, because buying a car never is, however it was the closest thing you could get to painless when purchasing a vehicle. My sales associated was Jack Mitchell and he was a pleasure to work with. Their team was persistent but not pushing. I had some modifications done to the car and the service department was as professional as the sales department. I would recommend anyone looking for a car to come here!

abyrd

Mar 7, 2016

After spending months with a different Toyota dealership and dealing with lies and delays I switched over to Lone Star Toyota and had the best experience buying a car I've ever had. It wasn't painless, because buying a car never is, however it was the closest thing you could get to painless when purchasing a vehicle. My sales associated was Jack Mitchell and he was a pleasure to work with. Their team was persistent but not pushing. I had some modifications done to the car and the service department was as professional as the sales department. I would recommend anyone looking for a car to come here!

jbctravel

Mar 7, 2016

This dealership deserves a 5-star! I bought a Toyota RAV4 there last Saturday. My salesperson was Elvin Webb. It's the second Toyota I bought from him. Elvin is a great salesman. He was very helpful and did not pressure me to buy. The entire process of purchase was easy and it was done in an hour! I highly recommend Elvin and Lone Star Toyota to all my friends.

Beckie W

Feb 29, 2016

Enjoyable. Good knowledgeable sales persons,huge inventory,and great finance managers, made it a good experience

Sandy D

Feb 23, 2016

I went in thinking about upgrading my current car. I met a salesman named Sam and we went into his office to talk. I was concerned about my credit and income and expressed this to Sam. He got some basic info and came back and said "good news, we can definitely qualify you for a new car. Now let's go find one. " After test driving 2 cars I chose a camry and filled out the credit app.Sam cameback, shook my hand and said "congratulations, you got yourself a new car! " I was extremely excited. I asked him to take a picture of me with my new car and immediately put it on facebook!While waiting on everything he came back in and said, "I'm. Sorry the bank wants to wait until Monday" WHAT???? I asked why he said it was approved and he said "I thought it was" He then gave me my keys back and said my car was on the other side of the dealership. He never offered to bring my car back or even walk with me. I was so mad!I then contacted the general manager Ali about the situation. His response was very unprofessional. He said the reason was due to income. This was clearly listed on the credit application as well as discussed with Sam initially. The only apology he offered was "sorry for the miscommunication" Actually there was no miscommunication, I was lied to, given a car then had it taken away. This is a picture tyne salesman took after he said it was mine! Worst dealership experience I have ever had or even heard of! BEWARE of Lone Star Toyota of Lewisville!

Mr dossoize

Feb 21, 2016

This sales manager made me travel 120 miles from Tyler by promising me that there is a room for reduction, just for him to send his salesman to tell us that its take or leave. it would be a little convincing if he himself came to explain knowing we made the trip for the car.

lockhart

Feb 19, 2016

The service at Lone Star Toyota is wonderful. I bought a used car from Collin in October and had a great experience. After that car was totaled, Collin quickly got me into a brand new car in no time at all.

A1sauce

Feb 18, 2016

Had a great experience with there guys at lone star. Bought a pre owned truck and was helped by Mr Mitchell. He's highly recommended professional and honest. Would do business with these guys again! Finance department was a little slow but I'm sure they will get the right person to get the job done. Sue cruce was awesome really courteous and very professional. The atmosphere there was down to earth and I didn't get the "Salesman" approach at this particular visit. Got a good rate and got a good dealer trade price.

Weeden56

Feb 13, 2016

Jack Mitchell welcomed us to Lone Star Toyota while we were looking at their selection of 4Runners.Jack was very helpful in explaining the different trim levels and price differences between them. We had visited several dealerships prior to stopping at Lone Star Toyota and their selection was the best we had seen. We found the one that fit our budget and Jack and Ali worked with us on our trade in and we felt they made us a fair offer. From sales to purchasing it was smooth and very professional .I would recommend Lone Star Toyota and Jack Mitchell to anyone in the market for a new/used vehicle purchase.Weeden

Wizkid2407

Feb 11, 2016

Very easy and smooth transaction. I already researched what I wanted so it was just a matter of finding the right deal. Found it here.

Avalonrocks

Feb 2, 2016

Thank you Thomas Matthew for your excellent service in our purchase of a new 2016 Avalon. We love our new car! Thomas, you made the experience enjoyable from start to finish for us. We appreciate the sales manager taking time to snap a picture of you and us with our new Avalon. All the people we met at the dealership went out of their way to be very helpful. We want to say, Thank You!!!!Charles & Donna W.

Shurleeann

Feb 2, 2016

It was refreshing to come into a dealership and not be pressured into purchasing a car. Elvin Webb was that breath of fresh air. He assisted me through out the purchasing process of my 2015 Camry and made sure that I was satisfied with my purchase. He went above and beyond to ensure my satisfaction. A top salesman who puts customer service first.

Love my car in Carrollton

Feb 1, 2016

After being told it could not be done, a friend said to call Jack. He worked hard to make the deal happen where others could not. It is in your best interest to talk to Jack. He will find a way to make it work for you.

Charles Southall

Jan 31, 2016

great customer service by Caleb..i never had an easier time at a dealership...also...the finance gal was super and efficient

Cheddar

Jan 31, 2016

I bought my first Rav4 in SC but moved to Carrollton shortly after. I have been bringing my 2006 Rav4 to Lone Star Toyota of Lewisville for close to eight years.The service has always been reliable and friendly so naturally when it came time for a new Rav4 I bought it there also.The purchase went very smoothly thanks to Thomas Mathew and Tuan V Le.

Mini F

Jan 31, 2016

I bought my camry XSE 2016 new fro Lone star. They helped me to get good finance and Derek was awesome to help things fast and explain the each functions and features of the car. He is very good and I recommend to get Lone Star is the best Toyota place to get good deal for new cars which I got and helped through Derek Song.ThanksMini F

theding

Jan 30, 2016

A good and honest experience.My salesman was professional.I enjoy working with Caleb........he is a joy to work with.My experience with the finance gal also was swift and easy

Tokima536

Jan 27, 2016

After some decent sales etiquette by Kass Folkman, his manager gave false pretenses over the phone about negotiating on prices. He must of naturally assumed that if I drove out there, I would love the vehicle enough to just purchase on the spot. Our sales associate Kass Folkman assured us that the price of the vehicle could be negotiated, however his manager was rude and disrespectful towards our negotiations. However, Kass was great and able to assist me to the extent of his capabilities. Though I know for sure, my negotiations were not absurd, I wasted a drive understanding they would. I gave this dealership two attempts to sell me car because the sales associate gave great customer service, but ended up purchasing not one, but two cars at other dealerships.

Tokima536

Jan 27, 2016

First sale several years ago we purchased a used Toyota Solara with the notion they would repair some rust on the bumper. Well they went back on their word, which was our fault because we did not get on paper. Second, with the interest of another vehicle late last year, one of the trucks I was interested in was a lower model than expected, and they gave me the impression they would meet negotiations that another dealership would. However, they didn't. They wouldn't negotiate on price, nor meet other negotiations and the manager lied to my face several times in regards to the value of my current vehicle and meeting other dealership promises. Well I traded it in, and purchased a new vehicle at another Toyota Dealer when the vehicle became readily available. Lastly, due to our sales associate's friendliness and good customer service, we decided to give them a third chance and tried to assist a friend in purchasing a car there. I discussed on the phone that we would like to get their "Lone star" price as mentioned on their website and that they would drop the price once we knew that was the car for him. So we were under the impression the sales manager would negotiate, but they never did. Our negotiations were NOT absurd, but reasonable and once again, another dealership met us with apples to apples, and my friend purchased a used vehicle elsewhere.

logoyou

Jan 24, 2016

We had a selection of vehicles and dealerships we wanted to visit. The first 3 we visited were full of the same off-putting B.S. and lousy salesmen. Walked into Lone Star met Jack Mitchell. Wonderful man that didn't waste out time, very knowledgable about the vehicle we wanted. Very Happy Customers!

Happy buyer

Jan 17, 2016

Couldn't be happier with the car buying experience. After being underwhelmed at my local Toyota dealership I contacted Toyota of Lewisville. From the Internet contact to the sales manager to the consultant to finance everybody lived up to expectations. I was able to negotiate the price with just a few emails and ended up with the best price on a 2016 4Runner limited 4x4. On top of the best price on the purchase price it was also the best trade in value on my Lexus. Besting both Carmax and Lexus dealership. And that was with negotiating trade straight up after vehicle price. The guys really earned the business! Thanks.

Bryant

Jan 15, 2016

I first spoke with salesman by phone following my internet search. He was very helpful, gave accurate information and was not pushy. My experience at the facility was excellent. It is a large dealership with a great deal of inventory inside. I was impressed with the size and layout of the dealership. Everyone we encountered was helpful and friendly. Great buying experience!

Michael De Tomasso

Jan 14, 2016

I sold cars in New York for 18 years, and i can't begin to tell u of the pleasurable experience that i had yesterday at "LONE STAR TOYOTA". No haggle at all. i asked Ivan what i wanted done, and he did it. He even added to my proposal.As for the salesman Thomas Matthew. He is an asset to the business. His consideration to my needs, his knowledge to the product made me so relaxed. I was a very successful car salesman, and Thomas reminded me of myself.I thank them both from the bottom of my heart. Thank You, Respectfully Yours, Michael De Tomasso

89haider07

Jan 12, 2016

LIARS!!! AVOID TALKING TO NORMAN. HE WILL LIE TO YOUR FACE!!!I visited this dealership to trade in my 2009 Toyota Avalon. They made an offer which I didn't like so I walked away without disappointment. Next day, I get a call from Norman and he tells me that I can get you an extra $3K for the Avalon for the trade in if you bring it in to me ASAP because they are short on used car inventory. I said okay and went in the next day to trade in my vehicle. When I went in, Norman said, "well, the trade-in value I gave you over the phone was just get you excited to get you come in. I didn't really mean it. What I'm offering you today is the real and final offer." I was pissed off when I heard this. I went all the way there just to trade in my car only to find out that he was just making up numbers so that people can come to his shop?? That's messed up.

Martha Akers

Jan 11, 2016

Prompt and I was treated courteously and respectfully. Was more than satisfied.

Jana

Jan 9, 2016

Good dealership an great salesman Adam Devers he knows his vehicles!

Larhonda Tatum

Jan 7, 2016

Great customer service and step by step experience

Tiffany

Jan 4, 2016

This car dealership is awesome! I just moved to Texas 2 months ago and have been looking for a car for some time now . Since i wasn't getting any luck with the dealerships close to home, i decided to search further out. On the day that i purchased my 2008 scion tc from Lone Star Toyota ,I literally spent almost four hours at another dealership across the street and wasn't getting anywhere! Everytime I got up to leave, they said "please give us a chance to make it right"..The fact that me and my cousin were coming from so far, we were determined to find a car. She left me at the other dealership, drove over to Lone Star Toyota and met with one of the guys there by the name of Collin. My cousin told Collin exactly what we were looking for and what my budget was and he was on it! We were finally at ease because he knew exactly what he was doing . He came and picked me up ,made sure everything was good, showed me the car fax , we filled out some paperwork, payed my money and it was a wrap! The guys there are super friendly and they know their stuff.I am very happy with my car so far ..so check 'em out!

LauraT

Jan 2, 2016

This was my first experience purchasing a car and I was so pleased with Jack! He did a wonderful job in helping me find the perfect car. The exact car/color combination I wanted was not available on the lot so he had it shipped from another location and personally made sure that it made it to the dealership before I went out of town. The customer service was wonderful and I never felt pressured to purchase.

RedJasmine

Dec 30, 2015

In my time considering a car at Toyota in Lewisvillle, my salesman Elvin was a SUPER helper! He lead me through the choices I had when I was considering the Camry versus the Corolla. In the end I settled on the Corrolla, and even though it was getting close to closing time Elvin was super sweet about getting my car to me as fast as he could while explaining all about my finances to deal with. I totally recommend buying a car here!

Parent, Rick

Dec 27, 2015

Rick ParentThis is the first time I've purchased a vehicle from Jack Mitchell. The expereince was excellent!! Love my Highlander Thanks You Jack

Dick

Dec 25, 2015

This was my second new Tundra from this dealership and Thibaut Verlinde made the purchase a pleasure. He is knowledgeable and thorough so I did not have to "discover" information on my on. I was also impressed with the financial staff as well as the sales execs that I met. Great job. Keep up the good work.

Sebera Roman

Dec 21, 2015

Very fast on service and excellent customers service :)

Renee

Dec 15, 2015

Second time that I've purchased from Jack & will keep coming back. Job well done Jack. Have a Happy holiday. I love my new RAV4.

Boomer

Dec 11, 2015

Lone Star Toyota was great. My sales persn, Thibaut Verlinde, made the buying experience incredible. He was very informative and also fast. He gave me all the information I needed to make an educated buying decision, treated me respectfully, and did not waste my time. I would recommend Lone Star Toyota and Thibaut. This is a great place to buy a car!

AustinChalk

Dec 10, 2015

I've been going to Lone Star for great service for several years now, so I knew I wanted to buy from them when it came time to say goodbye to my '03 Celica. Jack Mitchell was incredibly knowledgeable and patient throughout the entire process. I never felt rushed or pressured, which is huge for me. Super happy with my Camry, which was actually a loaner car for their service department, so I know exactly where it came from and that it was maintained well. Highly recommend Jack and Lone Star in general.

Brent

Dec 8, 2015

Jack Mitchell is the man to see for a fair deal and professional attitude. This dealership is excellent both when buying and when getting service. Highly recommended!!

MiNiChun

Dec 8, 2015

I went to buy my first new car and Derek did a great job. I heard so many horror stories about buying a car, but Derek made easy and he worked so hard to get the deal that I needed it. Derek Song was professional, courteous, and friendly. I highly recommend Lone Star Toyota and Derek Song!!!!!

Kevin M.

Dec 7, 2015

Found my used Avalon on Cars.com and contacted dealer. Started the transaction with one person but ended up with Sam K. as the person who handled the questions and transaction. He was very pleasant, and willing to answer or handle any questions associated with features, warranties, etc. A price and trade in value had already been determined the day before and when we arrived the car was ready to go having been fully detailed and with a full tank of gas. Paperwork process was easy enough and they were able to beat the good financing rate I already had by 0.5%. All in all a good experience with this dealership.

Elango Chandra

Dec 2, 2015

I am very happy to write a review on my recent purchase of a new car from Lone Star Toyota of Lewisville. This was the first time I purchased a new car. I am really pleased with my new Camry and I will continue to recommend strongly "Lone Star Toyota of Lewisville" to any looking to purchase a new vehicle. My overall experience with the dealership was very good and easy.Jack Mitche was courteous, friendly and patient with me throughout the discussions. I appreciate him that he understood the needs and made it happen. It was not just the price, but the overall experience was very pleasant. Im confident that everyone dealing with Jack, experiences the same.Thanks,Elango Chandra

j.ram

Dec 2, 2015

When you go in to a dealership make sure you know your cost of the vehicle and what you feel comfortable paying. Never tell them your monthly payments if you get the price you want the payments will take care of themselves. Know your credit score. Do some homework before you go to the dealership you can check out different websites like Cars.com, auto trader.com, and truecar.com. They will know if you did homework or not. Good luck

Terry

Dec 2, 2015

Jack did a great job. Good experience. They were fast. Jack even took off old bumper sticker and transferred to new car. He also transferred my toll tag. Thanks

omuchi55

Nov 29, 2015

My experience with Jack Mitchell was was very satisfactory. He was very professional and courteous. Very helpful. He made us felt at home. Unlike what we got at Toyota of Irving. Then came Jeff, the finance person, he too was also very professional. They were very knowledgeable in their various department. They made our visit worthwhile. This was my second experience with Jack Mitchell.

BobMcM1

Nov 27, 2015

First time I stepped foot into this dealership for any reason. Setting the appointment was quick and easy. Everyone I encountered and observed was prompt and professional. My service was complete and I was on my way in less than an hour.

Peyton111

Nov 25, 2015

Great experience buying a car from this location. They will work with you and get you what you need at a fair price. This is our second car from this location.

Bill Kennedy

Nov 23, 2015

Needed to trade in two vehicles and lease two vehicles for low payment and with no money down.They listened and they delivered. I found a dealership I will continue to go to for my vehicles in the future. Caleb and Norman are the best

131313

Nov 18, 2015

I worked w/Jack in getting my 2016 Tacoma TRD Off-Road in black. What a great truck-couldn't be more pleased. Jack worked hard to get my truck to me quickly and just the way I wanted it in terms of options. The dealer applied pinstriping and front window tinting looks great. So glad I could have an awesome purchasing experience w/Jack & his team.

paulT

Nov 13, 2015

Lone Star Toyota was a breath of fresh air when coming to dealerships. We got a competitive quote quickly without the typical endless back and forth process. Our dealer Elvin Webb was the best!

JenniferK11

Nov 11, 2015

I worked with Derek Song to purchase a new car. He was very knowledgeable and courteous. He answered all of my questions and was able to procure a great deal for the car that I purchased. Overall, I highly recommend Derek Song to those in need of purchasing a car. Daniel Gonzalez assisted us with the finance portion of the purchase. He was also very patient in explaining the financing of the car. I highly recommend this dealership!

Steve-OK

Oct 31, 2015

Had a great experience with Lonestar, from the beginning Jack Mitchell my salesman was the most honest and straightforward car salesman I have ever encountered. Out of the three Toyota Dealerships in the area Lonestar took the least amount of time giving me a price quote and offer on my trade-in. Also they had the lowest price out of the three dealers I visited with none of the underhanded crap the other two dealers tried pulling on me! Best buying experience out of 6 previous vehicle purchases.Thanks Jack! ????

SteveO

Oct 31, 2015

I was told over the phone the dealership really works to earn your business. If artificially inflating the price by "fluff add-ons" and not discounting means working hard to earn your business. When I went in to talk price they were the highest priced of any dealership in the state and actually charged more by $ 4,000. dollars than the comparable vehicle. I have decided not to purchase a new vehicle based on the bait and switch. Lone Star dishonest and insulting.

Alina C

Sep 24, 2015

I bought the car I wanted, at the price I wanted, and everything was done in a reasonable amount of time. Also, the Sales Associate had great customer service skills and did everything he could to help me purchase the car. In the end, I left with a nice car and a happy face. I am very pleased with the car and I hope to drive it for as long as I drove my previous Toyota Camry - almost 11 years. Thank you Xavier for all your help and patience!

Happy Rav4 owner

Sep 10, 2015

I had totaled my previous car so I went looking. Actually went to a competing dealership and was not helped. We drove less then a minute down the road and getting out of the car, Derek Song came and met us. We told him what we were looking for in a car, he brought one out to test drive, and the next thing I knew I was driving home in my new Rav4. From the start (getting to the dealership) and to the finish (driving my new car home), it took a little less than two hours. Derek was easy to talk too, upfront and personal. Financing was a breeze and the car was cleaned up and ready to go.I can't say enough how easy the experience was and I would recommend everyone to give Derek and Lone Star Toyota a try.

CP3.4Real

Aug 26, 2015

They were extremely fast and super nice. This was one of the best car buying experiences I have ever experienced! They even scheduled my first service appointment for me!!! Service with a smile.

Phillip

Aug 22, 2015

Very friendly and straight forward buying process. Very pleased with my experience!

Chris in McKinney

Aug 22, 2015

Last month I had a great experience at Lone Star in Lewisville. I am putting this same review on several sites because of the great experience I had with this dealer. I would rather share positive than negative experiences because a lot of time the review sites are full of people that are quick to complain but slow to praise.After finding the car through the USAA Buying Service, I called the dealership and was put through to Jordan. One of the pictures showed a couple of what looked like were big holes in the car and I wanted to confirm if they were holes. Spencer thought that the "holes" were actually bird poop. He want out to check and then called me in 10 minutes. Luckily it was in fact bird poop. My wife and son went over to test drive the car. They loved the car and my wife said that Jordan was the first car person that she dealt with in our search that was pleasant and took care of her. I talked to Jordan and asked him to arrange the paperwork for us to come back later that evening. Jordan was waiting for us as we walked through the door and I took a quick test drive. Really liked the car but there appeared to be a scratch that ran all along the right side of the car across 4 body panels. I pointed it out and Jordan looked at it and said it wasn't deep and could easily be buffed. I asked if they would buff it and he said that he would put it on the "We owe you" list but would check to see if anybody could do it that night. While we were in with Spencer Davis finishing finance Jordan had the scratch buffed out and it was perfect. Jordan escorted us to Spencer's office and was waiting for us with the keys when we were done with Spencer. When we drove off the lot we noticed one of the little orange bulbs on the front headlamp was out. We returned and Jordan was with another customer but came over to me, let me show him the light, and assured me that it would be replaced. Another handshake and we were gone. I knew that I didn't need to take a picture or get it in writing because Jordan said he would take care of it..(fast forward 2 weekends - my wife took the car back to the dealer and the light was fixed with a smile in less than 5 minutes) I saw a lot of courtesy from the employees at the dealershipdoors opened, polite hellos, letting my wife proceed first up the stairs, etc. But I have to say that the service Jordan provided was second to none. A lot of dealerships advertise that they will take care of you, but I felt that Jordan was truly committed to helping us pick the right car and then efficiently steer us through the process. I don't think you could ask for a better salesperson - he listens, doesn't pressure, and just is an all around pleasant guy to deal with. Spencer in Finance was very good as well. He got us in and out quickly, had a good sense of humor about his name, and was pleasant to deal with.The dealership is comfortable, looks new and has a lot of technology for the customers. At the end of the day it's the people that provide the values and foundation of a dealership and my hats are off to the people of Lone Star Toyota!Chris K.McKinney, TX

highlander2003

Aug 7, 2015

I was very pleased with the way Robert and his team took care of my car.Diagnostic took couple of hours as was expected.Parts were ordered, and repairs were completed right after the parts arrived.I will go there again.

AttorneyMom

Aug 4, 2015

I have tried twice in the last 8 months to buy a car from this dealership. In both instances, the folks in the showroom were very nice -- friendly, let me take a test drive, etc. In both instances, I followed up by phone and email to ask a question about the car I was interested in. But in both instances I never got a response! The first time, the GM even sent me an email a couple days after my visit to ask if the salesperson had treated me well. I replied promptly, telling him yes but that I was waiting on the answer to a question. Silence. The second time, the salesperson told me by phone he'd gotten my email but had been very busy. Then he didn't follow up again. So I bought my car elsewhere. Ironically, the dealership's service department has been sending me ads about having my car serviced there. If the dealership is having its emails screened by a third party (I know most of the "Chat" online features go to a third party), it should make sure that there is follow-up because I would never ever recommend this dealership based on my two experiences.

MommyPatten

Aug 3, 2015

For a cash-strapped, frazzled mom of 5, there is just no other way to buy a car! Once I narrowed down my choice of car, desired options and maximum budget including my trade-in; I went to work searching for my dream car online in Tulsa and surrounding areas. Our local dealerships either didn't have the Mazda5 I wanted or it was outside my budget. Soon, my search expanded to TX and KS!After emailing the dealership about my car, Collin quickly returned my email with an introduction video, the complete trade-in service details and another video in which he answered all of my questions and inspected the car as if he were buying and not selling it. Collin went above and beyond (did his job where others could not) to make a new customer. After a short bidding war with a KS dealership, I was off to Lewisville, TX to meet Collin McAdams face to face and prayed all the way that he would deliver what he promised. I was dreading the interface with the car "salesman" behind the emails, but was greeted instead with a charismatic, fanny-pack wearing internet sales-geek! Collin was super friendly, confident in his description of my car and prepared to get me back on the road quickly.

tmk38211

Jul 25, 2015

Lone Star sales department scored a perfect 10 in my book! I am a tough critic, having sold cars in my past and being a salesman and business owner for over 30 years. Great overall experience from beginning to end, including the price I received for my trade-in. If you are looking to buy a new or used Toyota, check out Lone Star Toyota of Lewisville. Most people have the fear of being high pressured into a vehicle, not at Lone Star Toyota. They will answer all your questions, treat you with respect, give you a good price and send you home in a Toyota with a smile, what more can you ask for!Thank all of you in sales, finance and detail...Tom K.

LCAJ

Jul 13, 2015

I just had a 105K oil change service an hour ago, before I bring in my car everything was OK - it was just a routine "oil change". The check engine, VSC and TRAC OFF is NOT lit ON it is "OFF", but after the oil change service all of this is warning is now lit "ON" on my dashboard. I did ask why so??? The answer was "oh we have not done anything to cause that" - I get that, I understand that because it was just a routine oil change right??? But the fact of the matter is, it was not there before the service, and after the service it was there now. Another fact is that the car was last "touch" by the Toyota Service, isn't it that at least as a courtesy, Toyota Service should at least check it out if it is a legit problem or not .... remember and take note, it was not there before they did anything on my car.But yes they will do the diagnostics and check it out, but with a price attached to it - a diagnosis fee of $99. It just doesn't sit well on me, kind of unacceptable - it was not there in the 1st place before I came in, and after the service magically now there and can't explain why.Lets do the analogy and reverse the situation, let say the dealership loan me a replacement car, beforehand it is being checked and guaranteed everything is OK even extra check if there is dents and, then I returned the car with a small dent - let say it was not the same after I returned it. I can not say, "oh I didn't know what happen, maybe somebody cause" at the very least I think I will be responsible for it, and most likely it will cost me.But why not on this case, it wasn't there beforehand anyway.I spend a lot of money for a service on my car since I bought it, from 5K service now to 105K, but recently I just do the oil change. It is not my fault that I had a lifetime oil free change - it was offer when I bought this car. And don't get me wrong - the car was really great had no major problem since I bought it.But sometimes I got a feeling that since I had lifetime oil free change, I feel like the service department wants me to spend more for the service and this is one way of doing it.Intentional or not, but this is what I feel right now and seems like what it turns out to be, the way just happen right now.I am not sure if writing this review will do me good in the future, because for sure I will be coming back for 110K and beyond oil change service, but I am hoping the "Lone Star of Toyota Lewisville" will not take this review personally - just a disappointing service today (July 13, 2015).I am hoping the dealership will do something about it and improve how you guys do your service.

kmg365

Jul 10, 2015

Test drove Corolla on Tuesday; told salesman very interested but needed to return next day so spouse could test drive as well. Started falling apart Wed. morning. First, receptionist called me that morning to say she was sorry we had decided not to buy and wanting to know what they could have done differently. Had to explain we were planning on returning. Tried calling salesman's cell-he said he would be there Wed.-but he sounded pretty out of it. Eventually determined he had oral surgery, wasn't working, and was confused. Understand if he was out, but absence wasn't handled well. When we arrived new salesman was never able to find the keys to the first car I'd driven before. Took more time to find keys to any other vehicle. We spent at least fifteen minutes standing outside in the parking lot (in July) without being invited to wait inside; granted, we could have walked in, but I wanted to see how long it would take for him to offer. Salesman said a certain feature wasn't available on LE model (it was) and that my specific (commonplace) interior and exterior color choice combination would need to be special ordered and that it would take 60 days. Tried to call dealership later for another question, and receptionist did not know who the salesman was; took a while to find him. We initially told salesman we would buy Nissan instead, but after realizing we were choosing Nissan based on Lewisville's service we decided to at least try Toyota of Plano. LE model did have the extra feature and our specific color choice was on the lot. We drove it home the same day. If Lewisville can't close a sale even though I liked the product and would accept the price, something is wrong. It also made us question whether their subsequent service would be so sloppy-a key reason we left.Relatives had almost identical experience in Lewisville 4 years ago. Salesman had trouble finding keys to showroom model. Eventually found keys and the car wouldn't start. They actually jumpstarted the car in front of the customers. That's when my relative saw the "new" showroom model had 5000 miles on it. They (including a manager) tried to talk him into buying that one even though he was clear he wanted a new one; they didn't seem interested in selling a new one anymore. High pressure sales on someone far too experienced in business to fall for it. He drove to Toyota of Plano and had a good experience. Knowing this story, I only tried Lewisville due to location, but I should have driven to Plano first.One last thing-I had left a minor personal item in the car we test drove on Wed. (my fault). I went by Lewisville on Thursday to ask about it. No one could find the key to the car we had driven. After 15 minutes of waiting I decided it wasn't important enough to wait for. While I was waiting I heard two salesmen telling receptionist they were going on break and I saw one other one sitting with their back to the entrance, playing on their cell phone the entire time. No one ever actually let us into the car to look for the item under the seat; I was told all the salespersons were with customers.To be fair, both salesmen were friendly, but I think training was an issue. Don't know what might have happened if first salesman had been there on Wed. Dealership only getting a "2" since the price was good (Plano matched it)

Cargo

Jun 29, 2015

Great experence no pressure very nice and helpful. It only took 15 years befor I got a chance to buy another 4runnrers. All my 4 runner are still runing at 10 years and 200,000 miles. My sales person was Trevin Nelson

PriusBest

Jun 26, 2015

Hi, I went to the dealer for a 4wheel alignment on June 19th. The service advisor said my Toyota Prius water pump was leaking. She gave me a written estimate. She also showed some coolant that had dried off! I declined the work.I came home and cleaned the area and have driven for 7 days. The water pump was not faulty as the area that the service advisor showed was leaking is as clean as ever. I don't see a single drop of coolant leak. Unfortunately, the same thing happened with the previous management as well at this location.That only shows that this dealership like their predecessor is trying to provide faulty diagnosis. I had confidence that this dealership under new management was doing something good for their customers, doesn't seem like it.

sjweathy

May 29, 2015

Collin McAdams was our first point of contact when we got to the dealership and stayed with us through our entire process of deciding between buying or leasing and what type of car would fit us the best. He was always kind, straightforward and never pushy. On top of that, Collin worked with his managers and finance team to get us the best deal possible and even went above and beyond when there was a miscommunication on my part about the features we were looking for. He stayed late to make sure we were taken care of. Go see him if you're looking to buy or lease a new Toyota!

Woreta

May 12, 2015

Colleen McAdams is a good man he did help us in to buying the new carAnd he is a man of his word if it wasn't for him we probably will not by the CarExcellent job wonderful serviceWe thank you .

dfwdancer

May 8, 2015

Daniel Gonzalez was my salesperson, very friendly and no pressure. The most stress free car buying experience I have ever had. I highly recommend Daniel and this dealership!!

coachtrudy

May 6, 2015

Sam Kinnare, my salesperson, did a great job working with me on the purchase of my Highlander. The dealership managed to meet my considerable expectations. The process was too long and arduous, but not as much as other car purchases I've made. The showroom was really nice too! ****'s for Sam!

BigDaddy

Apr 20, 2015

I had very good experience at Lewisville of Toyota with Mr. Jack Mitchell. He was exceptionally nice and very friendly. Usually people just want to tell you things and be done with you but Jack was very kind and friendly who answered each and every questions that I had. I test drove Camry SE yet I wanted to take a look at XSE. Jack didn't hesitate to spend extra time to show me and explain me. He also assist me while I was in dilemma between SE and XSE. I have bought few cars in the past but this was the best experience I had and I would recommend anybody to go to Toyota of Lewisville for their next purchase. Exceptional service and very friendly people.

LauraStepp

Apr 20, 2015

Jack Mitchell did an excellent job helping me get just what I needed! My son an I love our new(certified pre-owned) Toyota corolla!

walklong

Apr 12, 2015

This is second time I buy car from Toyota Lewisville, Texas with Collin. The first time I bought 2 new Toyota Corolla LE with Collin around Christmas 2013. I came back to buy a new Toyota Camry LE with Collin today. Weve had great experience working with Collin McAdams, he was extremely helpful in providing what was needed during the sale negotiations and followed up with any issues we had after the purchase. He took his time to work with us to get us exactly what we needed. Well definitely advise all our friends and family to look for your dealership and for Collin on their next purchase.You have done the great jobs Collin.Thanks again.

none

Apr 2, 2015

It has taken me over 8 months to get Toyota of Lewisville to complete all the conditions of my new vehicle purchase. Not to mention, once you buy the vehicle they are less than happy to help. Saleman Jack Mitchell told me he couldn't help me set an appointment with the finance department because he wasn't making a sale to me. I can almost guarantee if I was buying a vehicle he would have made sure to get me an appointment with finance This was after he made me wait over an hour for the finance department when the finance guy I finally spoke with advised me he was available the entire time I waited. Love my truck, but not this dealership. If you want a new Toyota go elsewhere because this dealership is horrible.

chiefan

Apr 1, 2015

Terrible customer service involving my experience in the new car sales. I went in to speak with Sam new car salesman and Jim used car sales manager about selling my vehicle and ordering a new vehicle. I was told Jim and Sam would call me the next day to let me know what the value of my trade in is no one had the decency to pick up the phone the next day to call me. At the end of the next day I called spoke with Chris sales manager not once did he care how I was treated. He directed my call to Jim who spoke to me in a disrespectful way and refused to provide me the name of the owner. Highly recommend shopping at a different dealership if you want to be treated like a valued customer.

PG

Mar 31, 2015

Terrible customer service in new car sales. I was promised a phone call from Jim used car sales manager and Sam new car salesman never received one. Called the next day and no one cared that those two employees failed to provide customer service to a customer and jim refused to provide me with the name of the owner of the dealer. If you want to be treated like a valued customer try a different dealership

jordanwollman

Mar 30, 2015

Jack Mitchell really took care of me. Great service, knowledgeable, listened to my needs, got me the deal I wanted. I'd recommend this dealership to anyone looking for a new Toyota.

none

Mar 29, 2015

I contacted USAA describing the new Toyota vehicle I was interested in purchasing. The next day I was contacted by Toyota Lewisville (JACK MITCHELL) who invited us to the dealership for discussion and consultation. From our first contact with Toyota Lewisville we were impressed with their operation. All employees we made contact with at this facility were very friendly and helpful. Our sales person was Jack Mitchell. We have been buying various new cars since 1957 in many parts of the U.S. I would rate Jack as one of the best sales person we have worked with in buying a car. His personality, demeanor and kindness help him in being a great salesman. No oversell, or high sales pressure, just a strong presentation of his product in a knowledgeable manner that builds trust with the customer. At delivery of the vehicle, he made a very complete demonstration of the new features on the vehicle and has been quick to assist us since the delivery. His professionalism made our purchase an enjoyable experience and I would quickly recommend him to others seeking a new car.

Jo

Mar 28, 2015

My son-in-law highly recommended Jack Mitchell when he learned that I planned to buy a new car. Jack handled the sale as the professional that he is. He was also a gentleman. Everything went smoothly and promptly compared to other car buying experiences.

casabonita5

Mar 26, 2015

I WAS a first time car buyer. i had been to MANY dealers before i was recommended to Mr. marmolejo. He made me feel very comfortable and confident in my buying process. I would recommend him to anyone looking for a car!

Nikitha

Mar 25, 2015

I have been dealing with this dealership and Car Salesman Jack Mitchell for 2 years. I always can call and count on Jack to answer any of my questions and concerns. He is always very friendly and helpful which makes my experience go smoothly. I would recommend Jack Mitchell to anyone for their car buying needs. Thanks Jack for just being AWESOME!!!!

RachaelSis

Mar 23, 2015

Nick was awesome! Helped me find my first car and the one I really wanted!! Toyota Corolla 2006!l I would definitely ask for nick, get is really personal and gets to know you.

Scott

Mar 16, 2015

Jack was very professional, knowledgeable, friendly and easy to talk with. We just dealt with Jack on selecting our car and the price. No manager.

sl

Mar 16, 2015

We knew what we were looking for, they had it and it was easy and painless. Jack was very friendly with my 8 yr old.

pjpod8

Mar 14, 2015

Just bought a 2015 Corolla LE and it was a great car buying experience. My salesman Jack Mitchell was awesome. Excellent dealership and I will be a repeat customer!!

lewisville honda

Feb 17, 2015

Toyota of lewisville was my favorite shop before. The service center used to give me an idea about my car before. Now when I reach there for oil change they just change oil very fast and let me go. For any other checking, the service man says, he need $100 diagnosis fees. Before they would give me a recommendation paper and I could pick one or two very important one. It was good for you and me. This time they just changed oil and gave me a paper of small safety inspections. I was willing to do a work of $200. But the shop right now is concentrating on $100 diagnosis fees. Also the salesman talk like "there is nothing free". It sounds like you will do either a major problem or oil change.

Tlaw17798

Feb 17, 2015

It's been a few weeks since I visited this dealership, and had told myself I wouldn't comment on them online after my HORRIBLE experience, but the lack of contact makes me think I need to warn others what they might be getting themselves into. I visited the store one evening with my family to meet with "Ashley" that was misteriously gone when we showed up. Who knows if "Ashley" even works there. All my communication had been with her, so the fact she wasn't even there made me uneasy, as I had brought my wife and two young kids and wanted it to go smoothly. We were also informed that the vehicle Ashley had assured us would be ready for a test drive was not available at the dealership. By this point.... Over 30 minutes at the dealership, my 2 kids were going crazy, and I felt like a moron for dragging my poor wife and kids on a 1/2 hour drive to possibly get the "car of our dreams." The icing on the cake was myself being walked up to a manager named Chris by my salesperson that was completely condescending and unapologetic to me in front of my family, and we walked away with them snickering at us in the background. I felt so uncomfortable and embarrassed for my family. This might be an iscolated incident, but I just wanted others to know what they might be in for prior to this happening to them and there family.

mike

Feb 16, 2015

I've purchased several cars from Toyota of Lewisville and have always been very happy with the professional staff and service I've received. They make the car buying experience enjoyable.

MHD

Feb 13, 2015

Caleb and Carey made the purchase a breeze! They were courteous and professional. Caleb didn't try to sell extras I didn't want or need. He actually listened and answered all questions. No good, bad cop, no haggling, no hassle. I would definitely refer anyone to him and the dealership. Great experience and well worth the drive from McKinney!

lleemcau

Feb 8, 2015

I just bought a new Avalon. Collin Macadams was our sales person. He made the whole process so easy. He's great to work with, and does not have that high-pressure type of approach that I hate! He was very quick to respond to questions and concerns. Also, Angel Calix in the finance department was great to work with. This is my 3rd Toyota purchase over the past few decades and Toyota of Lewisville was by far the best dealership I've worked with. I hope to buy from them again in about 200,000 miles!Laura M.

jeachung

Feb 5, 2015

I had excellent experience with Derek Song, he is best sales guy I ever experience. If you go to Toyota of lewisville go find Derek Song and only took about little bit over 2 hours buying car and I am willing to go back for him as well.

Davidson

Feb 4, 2015

This was the first time my husband and I had gone to a dealership to purchase a car. We thought it'd be a little intimidating and rough. However it was quite the opposite. We met up with Derek who absolutely was amazing. Explained to us our options asked what we were looking for and gave us our options within our budget. We had recently been in an accident and he was very compassionate to our situation. Best experience ever hands down best customer experience I have ever had. He then had Jennifer explain the financing detail. She was very well informed and ensured we knew what everything meant.

Kathryntara

Feb 4, 2015

Derek was a great sales representative. He was concerned about my need and wants as a prospective car buyer and not his own. I Am happy to recommend him to anyone needing to purchase a car!

Bhorsman1

Jan 30, 2015

After test driving multiple cars I decided the Camry was the best car for my needs. It was a little over my budget but after working with sales associate Jack Mitchell I actually came in under budget with a better interest rate than any other dealership had offered me and they gave me a great price for my trade-in. Jack was a no pressure easy going sales guy. I could not be happier with my buying experience at Toyota of Lewisville.

Max

Jan 19, 2015

Great buying experience. The sales process was very professional. The salesman I worked with, Jack Mitchell, listened to my needs in a vehicle and respected my time. I would refer Jack to anyone looking to buy.

rkg2984

Jan 19, 2015

Jack was very helpful and friendly. He sat with us, found out what we were looking for and pulled up the different vehicles that he thought would be a good fit. Throughout the entire process, he was upfront and honest. Overall, it was a great experience.

jssgnewton

Jan 15, 2015

I have a lifetime oil change, but even though I wasn't spending a penny on this service, I was treated very professionally and the dealership has great amenities while you wait (which wasn't very long). They have a custom coffee bar, cafe, lounge and quiet work areas. Very friendly staff!

Studley

Jan 15, 2015

I took Prius for my 5000 mile check and repairs on 1/14/2015. Selena Coffman, service advisor attended to my requests and questions. I have to say, I am happy to know professionals. Such as miss Coffman are a team member of Toyota of Texas. My experience with Toyota of lewisville has always like a member of the family. So much so I have leased two vehicles and purchase another one there. A happy customer.

Dlozada

Jan 12, 2015

I've purchased over 15 new cars in my life and each time I've felt something could've been better or have been disappointed in some kind of way. Not this time! The staff was friendly, knowledgeable and most of all honest...very honest. I gave my word that from now on I'd only buy from them because they earned my business. Jack was very helpful in choosing my vehicle and Angel in finance was "the man"! Thank you friends, I'll certainly be back!

KKM

Jan 11, 2015

Everyone I came in contact with at Toyota of Lewisville was friendly and welcoming. Jack Mitchell helped me find exactly the car I was looking for and explained the features of the vehicle. There was no pressure at any time. Karim Padamsee was also very helpful in the purchase process and made sure all my questions were answered. Ermin Komic in the finance department was very pleasant and easy to work with.

AG

Jan 8, 2015

We recently visited Toyota of Lewisville and had an extremely disappointing experience. My husband and I were shopping for a new 2014 Avalon XLE or XLE Premium. We were in Lewisville, TX and decided to visit the dealership and we met one of your car salesmen, Jack Mitchell. During the initial conversation, we told Jack that we were looking for an Avalon XLE with either a white or black exterior with an almond interior, and we also briefly inquired about an Avalon XLE that was on the floor which met our preference of a black exterior combined with an almond interior. Jack did not acknowledge our interest in the Avalon model on the sales floor, instead he hurried to get the keys to another vehicle. On his way out to bring the car over, he advised my husband that he found OUR car, and my husband asked about the color, and while walking away from us, he stated You will see when I bring it over. To our surprise and disappointment, Jack brought over a grey colored Avalon XLE Premium with black interior, which was close to being the opposite of what our stated preference was. We also advised Jack that the car that he brought for us to see was not within our price point, and we would not want to pay that amount for a car that did not even meet our preference. At that point, Jack asked for the first time in our interaction with him what our price point was, and we advised that our price point was around $28,500. Immediately, Jack got noticeably agitated and said to us twice, WHY WOULD YOU INSULT ME LIKE THAT? My husband and I were taken aback by having such a rude comment and reaction directed to us. Although we felt insulted, we attempted to continue our conversation with Jack as we were extremely interested in the black Avalon with almond interior that was on the floor and would have been willing to consider raising our price point to a negotiable amount. However, Jack was not even willing to speak with us anymore, and discouragingly said he did not have any idea what the price was for the Avalon on the floor. We proceeded to advise Jack of the rates in the DFW metroplex that we had found for 2014 XLE Avalons, and Jack became even more agitated and said to us WELL, GO AHEAD AND GO TAKE ADVANTAGE OF THEIR DEALS! At that point, we were thoroughly insulted by Jack, his tone, his behavior and reaction. We forgot at that point that Jack had given us his card earlier, and we asked Jack for his name as we forgot it, and Jack responded IT DOESNT MATTER AT THIS POINT. I cannot imagine that I would have come across such a disrespectful and unprofessional person as Jack. Both my husband and I are professionals who work with highly recognized global firms, and to have experienced such misconduct from a brand that is highly respected was most appalling, disappointing and simply unacceptable. My husband and I decided to report this incident to the dealership management the day after visiting the dealership, and we spoke to Rebecca Robinson. We requested the email ID of the General Manager from Rebecca, and instead of Rebecca providing this information, she sent us an email stating that her Sales Manager wanted to speak to us and if we could call him. We attempted to call the Sales Manager, Tom Vodicka, twice and never received a call back from him. Please note, we also never received the email ID of the General Manager.Needless to say, we are beyond disappointed with the customer service experience and how our issue has been handled from everyone we have had interaction with at your dealership. Is this the level of professionalism that is expected from your dealership? Is this an acceptable method of conducting business at your dealership? We have had positive experiences in the past at other dealerships, and because of this we currently are the owners of two Camry SE vehicles, and throughout our family, we drive Toyota vehicles. Toyota is known worldwide as a respected brand with the highest level of service and quality, and I can undoubtedly state that your dealership is most definitely the worse that I have ever visited and not a true representation of the Toyota brand. We will not be recommending this dealership to any of our friends and family, or to anyone reading this post.

Joe C.

Jan 3, 2015

Jack Mitchell was my salesman, and we got along well. I almost got the exact price and trade-in I wanted, and that was close enough. You try to get the best price, but they have to make a living too. Jack worked with us and was friendly throughout. The finance officer was named Ermin Komic and he was a pleasure to deal with. I told him what I wanted and what I didn't want, right up front, and he honored my situation totally. He was a pleasure to talk with. Buying a new car is always a bit of a hassle, but with the right guys it is not nearly so painful. I recommend this crew totally. Jack....I ran out of time, and I think you owe me a taco for missing breakfast.

esv

Dec 29, 2014

I had been in the market for a Highlander over the past 3 months. After a very poor experience at Denton Toyota, I stopped pursuing and decided to wait until next year. I had my other vehicle in for regular maintenance service at Toyota of Lewisville and decided to wonder into the Sales area to give it a chance.Jack was professional from the start. I shared the homework I had done on the Highlander so did not need a "sales" speech. He approached me with wanting to understand exactly what was important to me on the Highlander so he could find one at the price I needed. After listening to me, Jack came back with Tom ONCE (none of the back & forth) and provided me a fair, reasonable price that I took. Jack kept me updated daily via email/calls/txts and delivered on the day he originally stated that the vehicle would be onsite for me. It was an easy process, straightforward, and honest. This is the way car buying should be!

timnielsen1atgmail.com

Dec 23, 2014

Knowledgeable and friendly, the staff worked with my frequent delays in completing the sale with absolute class. I would highly suggest them, they will find exactly what you need.

ktoddstorch

Dec 13, 2014

The first Toyota I've bought and a great experience with Jack and the dealership. Jack was a pro and handled most everything via email and a few calls. Great service throughout the process.

jdille465

Dec 12, 2014

I love my Toyota Highlander. It is everything I wanted. Jack helped me pick the car suited for my needs. He was wonderful and patient with my kids. He did an excellent job teaching me how to use all the electronic features. He set up my iPhone and made sure I knew how to use the multiple features on the radio, audio and navigation systems. He can also converse on a more sophisticated technical level with a teen. :) He has been just as friendly and dedicated to helping me now that I own the car.

JeffP

Dec 10, 2014

I cannot say enough nice things about this dealership. Just like most people, I stumbled across Toyota of Lewisville while on this website. From the moment that I walked into the dealership to the moment I drove away with my new truck the folks at ToL went above and beyond my expectations. Lewis, the salesman who helped me, was very friendly and extremely knowledgeable about the vehicles I test drove. After visiting a few other dealerships I immediately went back to ToL. As soon as I got back Lewis greeted me at the door and we quickly came to an agreement on my dream truck. No other dealership comes close to their prices. If they have a car/truck that you're interested in I highly recommend swinging by their location.

roast45

Oct 27, 2014

Jack was a true professional who took my call and emails before visiting the dealership and was attentive to my requests and requirements to come look at a car. I asked not to be "sold" or "talked to like I had to buy" and he was able to walk me through a car purchase that took very little time. No games, good service I was out the door with a new purchase. Thanks Jack for treating me like you would expect to be treated if you were buying a car. Chuck Roach

Grandpa

Oct 16, 2014

I made the deal over the internet via emial. We settled on a price that was good for both parties. I drove from Louisiana to pick up the Jeep. We were greeted by the Sales Manager that made the final deal. The finance department was very accommodating. My finance rate was one full point lower that my credit union. Over the years, I have purchased over 30 vehicles. This was one of my best experiences.

Aranda

Oct 3, 2014

Jack Mitchell did a great job showing me and explaining everything about my Prius. He made the sell low stress and easy. He also cleared up a misunderstanding I had with the finance department and I was thankful for that. I will send any friend or family member back to Jack he took care of me.

bobs392

Sep 23, 2014

I purchased a 2015 Tacoma from Jack and he was great to work with. The internet price on the truck was already good and we agreed on a fair price for my trade-in. Jack worked very hard to get me the best trade-in value for my vehicle and in short order we made a deal. I highly recommend Jack Mitchell.

vrholt74

Sep 8, 2014

To sum it up. I had an amazing experience. Both individuals made my sales transaction smooth and easy everything from the sale to financing. I will definitely be back to purchase my next vehicle. Thank You Toyota of Lewisville

agauthierjr

Sep 4, 2014

Jack Mitchell hands down the best salesman in lewisville! I came in to look at an audi, told him the price I wanted and when I came in later to do the paperwork, it was the price I asked for!!

thangt7

Sep 4, 2014

What a great experience!!, This was my first time to purchase car on my own, so I was very nervous. Derek and his boss Mr. Preston made it very easily done. They found perfect car for me and the price was what I agreed to. Very great Dealer and I will send all my friend and family to them Ask for Derek!!

lokeshpathak1975

Sep 3, 2014

What a pleasant and professional experience.. We were in-out with a new car in 3 hours.. As with other negotiations.. It was hard fought by both sides but it was very professional and polite... Our sales representative was Jack Mitchell, he was very methodical In getting the requirements and explaining the features..he also helped with setting up basic features like Bluetooth and audio list.. The financing option was also discussed professionally and no one was pushy on any optional item.. We will recommend this dealership any time... Very pleased with experience and great customer service..

RGreer21

Sep 3, 2014

I received a "Pre-Approved" voucher from Capital One and logged into the website and saw two car's that caught my interest! Made an appointment with Karim Padamsee, who made this car buying experience enjoyable! No pressure, no sales pitch! He let me choose what I wanted! In less than a hour and a half I was with Angel Calix signing paperwork! Angel, walked me though and explained every piece of paper that I signed! Angel and Karim treated me as though I was family and, that is what made this car buying experience the ever! I would recommed not only Toyota of Lweisville but, Karim Padamsee and Angel Calix!

phavala

Sep 1, 2014

I saw a pre-owned F150 King Ranch on their website, made contact through Live Chat, set up an appointment with Daniel Gonzalez, and had the truck later that day. I'm an engineer and a "numbers guy" who appreciates straight dealing -- no games. Daniel and Vincent (Sales Manager) provided exactly that. I got a beautiful truck at a fair price and received a fair value for my trade. The dreaded "finance room" took less than five minutes with no pressure for a bunch of add-ons. Overall an exemplary experience.

Ryanlowman

Sep 1, 2014

The new management at toyota of lewisville is night and day! Love this place! Great experience!! They had exactly what I was looking for and were on top of everything. I was in and out in no time!

grez72

Aug 28, 2014

From my salesman Jack Mitchell to Russell in the service department, i had the best experience purchasing my new Tundra. I will definitely be back for my next vehicle purchase.

Toyotalewisville

Aug 28, 2014

Jack Mitchell was great. I never look at Tundras before so i don't know all the options. He showed me everything. I picked out what i want, but they didn't have what i want. he told me to come back the next day. So i did, he had the car I wanted. Mark Bedell was fast on making decision on the price too. I gave him one price. he agreed on it. Done deal.

lawofeffect

Aug 19, 2014

We love the car. No pressure. I am a repeat customer. If you need a car these guys can sell you one. I have never had buyers remorse when dealing with Toyota of Lewisville.

James Uhlik

Aug 18, 2014

Flew in to buy a used truck, was treated very professionally throughout the entire process starting with information via email. Main point is the information was accurate and therefore I would say trustworthy. Treated me with friendliness and respect, both sales and finance. I wish I lived closed, they would be my dealer of choice forever. Thank you very much Harry (sales - exceeded every expectation, by a lot) and Jen (finance - friendly, cordial and quick)!!!!

AFioretti

Aug 15, 2014

I purchased a Siena van used I was showen some of the damages that we're done to the vehicle but not all of them.. the sales man who sold me the vehicle had the back door opens because I told him that I needed space to put a large dog cage in the back he then proceeded to show me a small dent on the side of the bumper the dash which had some sticky stuff on it because it had sun damage. And that was it after bringing the vehicle home it was pointed out to me that there was a huge dent which it cracked the back rear light and the handle to open the rear door leave a black residue on your fingers. I had to go down and get a second temporary tag and it was a huge hassle then when I went to pick up my original tags the salesman had stated that he would at least take care of the handle part so that I wouldn't have to carry a roll of toilet paper around in my vehicle to open the rear door. the sales department individual that I was dealing with confirmed that the damage was done before I picked up the vehicle because they had taken pictures of it. And I guess kind of threw their hands up in the air and said that it was my problem I had signed off on it and that's that. If I would have bought that vehicle from a dealership other than Toyota I would have taken it to toyato like I did with other cars I was interested in but I learned after paying two times to have the cars inspected and both looked flawless but was given the thumbs down due to all the problems they had. So I went directly to toyato thinking they wouldn't screw me over. Wrong wrong wrong.

Yasemin Sungur

Aug 13, 2014

I will say buying a car from this dealership was painless! I was referred to Pezh K. who happens to be the General Manager. I thought he would put me off on a salesman so he could drink coffee in the crows-nest, but he was very professional and listened to my needs. I needed a less expensive car so I traded in my car that was a 2014 and Toyota of Lewisville came through for me. They gave me a much better trade-in value than the dealer I bought it from only 4 months ago. Out of all the cars I have bought and sold this was by far the best and I will defiantly buy my next car from this dealership. One more thing, I am very cautious about referring any of my friends or family to an automobile dealer, but when you are treated like a celebrity you spread the word!!!

Deeguid

Aug 12, 2014

Harry started my deal with email correspondence, and Jack finished the transaction with uncommon courtesy, respect and speed. I was dreading a visit to a car dealership, but I was pleasantly surprised by the efficiency and thoughtfulness of everyone associated with Toyota of Lewisville. I would definitely recommend Jack, Harry and the entire crew to anyone looking for a new vehicle in North Texas.

tuvinjeff

Aug 12, 2014

I will say buying a car from this dealership was painless! I was referred to Pezh K. who happens to be the General Manager. I thought he would put me off on a salesman so he could drink coffee in the crows-nest, but he was very professional and listened to my needs. I needed a less expensive car so I traded in my car that was a 2014 and Toyota of Lewisville came through for me. They gave me a much better trade-in value than the dealer I bought it from only 4 months ago. Out of all the cars I have bought and sold this was by far the best and I will defiantly buy my next car from this dealership. One more thing, I am very cautious about referring any of my friends or family to an automobile dealer, but when you are treated like a celebrity you spread the word!!!

sucker

Aug 6, 2014

Wish I would've read the reviews before we made the 5-hour drive to purchase our vehicle. They did not honor what they said over the phone, and tacked on extras to the price once we got there. (balanced the tires on car with 9,000 miles, etc....not necessary!) Financing in house was a nightmare. We were there hours...telling them repeatedly...we DO NOT want your gap insurance or warranty. They were even going to lower our interest one more point, but when we didn't want gap or warranty, they raised the point back to where it was. Very shady. We walked out. They chased us down in the parking lot. We should have kept walking. Two weeks later, and we are still dealing with their finance department...though we left with the car. They are the worst financing department we have ever dealt with. Never again. Better name would be Toyota of Loserville.

rindyschutz

Aug 4, 2014

Mr. Mitchell was a huge step above the sales reps that I spoke with at other dealerships, including another Texas Toyota location! It was clear to me that he cared that I found what I was looking for, and not just that I bought any car. I didn't feel like I was being sold or pressured, at least until I sat down with Mr. Calix at the financing stage. I had to decline gap coverage several times, and was rudely and inaccurately told by a manager (Mr. Biddle, I believe) that my insurance company does not offer loan payoff (which I have confirmed that they in fact do). I felt somewhat patronized by Mr. Calix, as he kept looking at my husband for the final word, even though the paperwork was entirely in my name, but we eventually came to an agreement.

Brandon O'Brien

Aug 3, 2014

Quite possibly the worst dealership you can do business with. Bought a new car here last year. The entire purchase process was full of lies and misdirection (that were totally unnecessary as I wanted to purchase the car). The car (new) has been in the shop over 10 times since purchase. The manager of the service department has been extremely confrontational about performing service (which is listed in a Toyota issued technical service bulletin as being necessary service!). Final kiss of death? Went in last night as my situation has changed and I am no longer needing the car. Just wanted them to do a quick appraisal. I was told over the phone that this is no problem. Made the drive in. Spent 30 minutes there before they told me to come back on Monday because they are too busy on the weekends to do appraisals on cars. Oh really? Make the drive somewhere else to do your car purchase. Listen to the other reviews. For such an expensive purchase, you can do a lot better for service, care and quality.

LynnW

Jul 22, 2014

When it came time to buy my daughter a car I contacted several dealerships. This one treated me the best during initial phone calls. I drove 150 miles to go here just because of the original contact and what they had to offer. Once I arrived at the dealership I was greeted warmly and helped right away. The whole process was made easy and our salesman was awesome! My daughter loves her car and we left feeling like we didn't get robbed or lied to. I have recommended this dealership to several of my friends who will soon be buying cars for their children. Loved the whole experience.

hogntx

Jul 20, 2014

While all the people we came into contact with during our visit to Toyota of Lewisville were great, the experience we had at the dealership was not. First, we had too many people involved in our buying process beginning with the lady who called me concerning an internet inquiry to the internet sales rep she suggested I see followed by a sales person, a sales manager, and finally the finance lady. Seriously, 5 people to help me find a car. While each had a specific role, it gave me a sense of cattle being herded at a sale barn. Due to the numerous transitions we experienced, we were at the dealership for 5 hours and felt trapped and like we were not allowed to leave even when we asked for our car keys back. Therefore, due to the experience, and not the people involved, we cannot, in good conscience, recommend this dealership to others.

aaronandvicki1

Jul 18, 2014

We came to Texas to purchase a car that would suit our family. We had researched the Toyota Sienna van andfelt this would be the perfect vehicle. We had intended to visit several dealerships to find the van that wasnot only the right price but had all of the features we wanted. This process didn't take long! Toyota of Lewisville was our first and ONLY stop. Jack and Austin found the exact van we were searching for and gave usthe remainder of our weekend as a true holiday! These guys, Jack Mitchell, our sales professional and Austin Arledge, our sales manager, treated us as if we were friends. We did not experience any highpressure sales tactics or spin selling. We felt as if we had a team on our side helping us find our car andwe are grateful for their diligent efforts. Jack is a seasoned sales professional who works to find you the car you have been looking for...all the while using his knowledge of the different vehicles. Austin Arledge is a treasure! Don't let this young man's youthful appearance fool you into thinking he is a newbie...he started as a lotporter at this dealership and nine years later he has worked his way to sales manager. It is not surprising,one quick conversation with him and you quickly realize he knows more about his cars than the people who design and manufacture them! He makes you feel comfortable from the first time you meethim and that friendly demeanor never changes! Then there is the "finance guy," Saif. Aside from knowinghis side of the business thoroughly and completely he has a wonderful personality that kept us entertained...yes, entertained, through the number crunching! This is a wonderful dealership and we would definitely return. Don't make this your last stop in your car search...make it your FIRST andonly stop. Thanks to all who helped us in our car buying process...

ridilin

Jun 25, 2014

I am an older woman, not fond of car-buying. I do not like to be pressured, so i was not looking forward to replacing my car. I went to the dealership initially more for information than to actually buy a car. Mr. Mitchell was most helpful and patient, he never pressured me into any situation, explained everything I required information on, and left me quite willing to be frank and courteous to him as well. Within 3 visits where Mr. Mitchell allowed to me drive a new and a used Prius, I made up my mind on what i wanted, and he helped me every inch of the way. I'm very happy with my car, and equally happy with my experience in dealing with Mr. Mitchell. I would definitely recommend him to anyone.GT

britt32

Jun 10, 2014

The whole dealership makes you feel like you are part of their family and they will take care of you. Mark Gonzales picked me up from my office to take me to get a new car. I am more than thankful. If you go to Toyota of Lewisville, please go see Mark. He will take amazing care of you. I am so thankful and so happy that I was able to work with this great dealership!

kathyand19

Jun 8, 2014

We keep coming back here because MARK GONZALES is exceptional, helpful, and not pushy. He is genuine and he cares about his customer. Mark takes as much time as needed. With Toyota vehicles already being top-notch, working with Mark makes the entire experience a pleasure.Ask for Mark!!

aktownsend10

May 31, 2014

I have taken my Toyota Rav4 to this location a few times for maintenance service. I have had wonderful experiences each time. I recently had to take my car in for 2 recalls. They got me in very quickly and took care of everything.Thank you!

apadhu

May 31, 2014

Great experience. Joe was awesome and could help us with productive negotiation to close the deal. The availability, price range are incredible. Would recommend my friends.

cwinemill

May 30, 2014

I've used the service department Toyota of Lewisville for many years. The service has always been top-notch; repairs are performed correctly the first time, on-time, and explained in a professional manner. And the service representatives have always treated me as an intelligent customer. For more extensive repairs, the dealership provides loaners for free. Other nearby dealers do not provide such a service.This week was a first: I purchased a new vehicle from this dealership. My sales representative was Harry Cross. Harry is the first car salesman I've ever met who made me feel like he was my advocate in selecting a vehicle and trying to get a fair price (which I did). Over the course of several visits, while I was gathering information on cars, he never pressured me to "make a sale", but rather was a fountain of information about the vehicles themselves. He was very friendly, and very low-key with his follow-up. When It came time to actually work through the sales process, he remained friendly and low-pressure. I highly recommend Harry as the sales person you should try to work with if you intend to buy a Toyota from this dealership.The financial representative who served me with my new car purchase was Dustin Moore, a very pleasant, energetic, and efficient fellow. When it became apparent that we would have to wait for my wife to arrive before finalizing everything, he was not only pleasant but we had a great time talking until she arrived. That's just a short example of how well he worked with me.

Grandma9

May 27, 2014

I was very please with the courtesy, friendliness and professionalism I received when I recently took my car in for servicing. Selena made sure all my needs were taken care of and in a timely manner. I would definitely bring my car back for anything that needed to be done to it.

jtkitchen

May 26, 2014

Toyota of Lewisville is a great place to buy a used or new vehicle. My sales representative, Joe (Jaward), was very courteous and took my requests in the search for a reliable used car very seriously. He was able to find me the perfect vehicle for my budget. He treated me like an educated adult and presented my options in a professional manner. My finance representative, Dustin, was very knowledgeable and took my budget concerns very seriously as well. He took my expectations and created a monthly payment that I was comfortable with. He too, presented my options in a professional manner. In the end, I was able to drive out with a nice used vehicle with a payment schedule that I could afford without breaking the monthly budget. The sales team, management team, finance team, and even the detailing crew and cafe staff were all very friendly and easy to work with. Overall, my used car purchase at Toyota of Lewisville was a very favorable experience from start to finish. I will definitely be back in the future for my next vehicle purchase.

ganapag

May 23, 2014

I took my Prius to get the hood inspected. Not only was the customer service professional friendly, she also inspected it and told me everything was fine. Also, she had the hood and external cleaned and returned it to me in a quick and timely manner. Very reassuring to see such service.

Penny0131

May 23, 2014

I appreciate the fact that they let me know the charges would be covered by my insurance and handled all the details for me!Now that's what I call going the extra mile!

shrobbys

May 22, 2014

I wanted to reach out and let you know I was so satisfied with my last visit at Toyota of Lewisville. Edgar was professional, courteous and kept his promise for good service. It is nice to know you can trust the people you are working with!

ba322331

May 21, 2014

Lionel was very helpful in explaining all of the procedures to me. He was very friendly and nice and a great job was done on my car.

JoyHappy

May 21, 2014

Lionel Valdez was my Service Advisor the past several years on my Toyota Highlander Hybrid wich I just traded , It had 209,000 miles and always ran like a champ. Lionel worked his way up to Service Advisor as adriver, mechanic,so he knows his stuff. You can count on him.

Shera1974

May 21, 2014

Recently, my dad took his car to Toyota of Lewisville to get new tires and they told him that the overall wait time will be from 1hr to 1.5 hrs. However, it took more than 3 hrs and my dad was getting tired & frustrated because he was stuck there for more than 3hrs, meanwhile, Terri Tatem (business manager) saw my dad waiting the the lobby for hours & went to ask if everything was ok & if there is anything that she could do to help. My dad explained the whole situation and she was so nice & understanding that she gave my dad a Big Discount on the new tires. My dad was so happy & impressed and ask me to write a review for Terri Tatem. Thankyou Terri for all your help & support!!! We really appreciate your time & effort...We will definately recommend you & your company to others.God Bless You!!!

Teslabaco

May 21, 2014

Everyone there is always so helpful and kind to us. Our sale person, Sam Mahdi, was the best salesperson you could ask for. THank you SAM !

Monika2223

May 20, 2014

I just bought my new Camry and I am very pleased with the dealership. They have been very helpful and whole process was very quick and smooth and the service was great. I highly recommend Toyota of Lewisville.

sharonpirnie

May 17, 2014

My husband and I purchased a Toyota Avalon today and were elated with the excellent customer service that we received. Elvin Webb warmly greeted us and assisted us through the purchasing process. He asked questions to determine our needs and he delivered on what he said that he could do. He was honest and up front in his approach and we greatly appreciated his demeanor. Dustin Moore helped us through the financial aspect and again was very pleasant and honest. He took his time so that we completely understood what the finances meant. I highly recommend Toyota of Lewisville. This was the BEST experience that we have had when shopping for a new car.

bwhitewater

May 14, 2014

I had my Camry of 11 years die on me suddenly and I needed a car a quick as possible. Toyota of Lewisville was the first place I went to and Jack was the salesperson who was selected to help me out. Jack was extremely knowledgeable about the new Toyota Corolla I was test driving. He knew all the specs and benefits of the car and was great in helping me select the right one. Even when I couldn't make up my mind about which Corolla package I wanted Jack was as helpful as ever. I'm pretty sure he walked about 10 miles in getting different keys for all the Corollas I wanted to try. Jack was also great in getting me into the Corolla I wanted for the price I could afford. I would not be driving the Corolla I have right now if he hadn't been there. Thanks Jack.

mrbillkitty3000

May 11, 2014

Great Service so far!!!! Everyone was very kind and friendly. Jack Mitchell was helpful and not pushy. I went back a week later Jack was still very helpfully I will send my friends to him for sure. Looking forward to the BBQ and talking to service dept. about my new Truck.

Saradm98

May 10, 2014

Brought my car in to be serviced and though it took a little longer than I expected overall it was a great experience. Lionel did a great job keeping me updated with what was going on and made sure I was comfortable while I waited . Presley did a great job detailing my car...he made me fall in love with my car again. Both gentlemen went well beyond average services. It's great to see people be enthusiastic about their jobs. Because of these to gentlemen I drove away smiling.

ccorral2014

May 9, 2014

Stefan really went above and beyond, he's very professional. And, I was very pleased. I've been coming to Toyota of Lewisville since 2007 and he's been the best by far.

billybwell

May 7, 2014

We bought a new Scion from Thomas last week and the whole transaction went as smooth as ever. There was no back and forth/price haggling. Thomas was one of the nicest salesmen we have ever encountered. He wasn't pushy and answered all of our questions. We had just come from a dealership next door; where no one came out to greet us ( even after we mulled around outside and got into a vehicle to test the fit - right in front of the sales doors). We went next door and Thomas got the sale!

jerryboda

May 7, 2014

I wanted to share my recent experience with my daughter's brand new Toyota Prius. Within three weeks of owning her car she managed to scratch the bumper. The damage was a little more extensive than is covered protection plan we purchased. It only covers minor touch up paint. I emailed photos of the damage to Selena Coffman after a quick call explaining the situation and within no time we were contacted by Chris Brown who asked us to come by with the car so he could examine it. When I arrived, he took the vehicle to have his painters look it over. Within 5 minutes he came back and said, "we can take care of this". I left the car overnight so they could work on it the next day. The dealership has a shuttle that drove me home. The following afternoon, the shuttle picked me up and took me to the dealership. I was greeted by Chris Brown and taken to see the car. The paint job was perfect, I was amazed at the quality of the work. Most importantly, Chris covered the work under the plan even though it shouldn't have been covered. It's this type of service that drives loyalty. Definitely impressed.Jerry B.Flower Mound, TX

Ali8

May 6, 2014

This sales person is amazing! True heaven sent! I thank God for Jack Mitchell and Mark Bedell at Lewisville Toyota as they helped my mom and me through the process of purchase they are truly men of God. They are patient, kind hearted a man of there word. I thank God for hearing my prayers as God gave me the desires of my heart. I thank you Dad and Mom for the use of the 2014 Toyota Corolla S plus car. I'm greatful! I love you!

dealerraterrjw

Apr 24, 2014

Jack Marshall was the most pleasant salesman I have ever met, and Mark Bedele made the best deal I could ever imagined with my trade-in. Edgar Rangel was very helpful in an earlier experience with my trade-in auto and referred me to Jack. When it came time for the financing, I was directed to Tom Vodicka, another pleasant meeting where financing was explained in detail and Tom helped with great financing and assistance with warranties. Thanks again for a wonderful experience.

rcamarse

Apr 23, 2014

The staff my wife & i worked with Toyota of Lewisville were very hospitality and made the process very smoothly. My Saif and Xavier - were absolutely one of the best Sales and Finance people we met.This is the first time we have experience such great service on a dealership compared to other dealership that we have encountered before. The 2014 Yaris Se that we purchased is just great, and love it so much, I will surely buy my next car at Toyota of Lewisville.Thank you

Schinzel

Apr 22, 2014

I began looking for a specific model of a Tacoma Pickup about 6 weeks ago. I visited several dealerships in the metroplex area and contacted one dealership in Arizona (a place from which I had previously purchased a Prius V). None of these dealerships could find the vehicle I wanted. One even referred to the particular Tacoma as a "purple unicorn". That did not endear me to that dealership. Then I went into Toyota of Lewisville and met Jack Mitchell. It took several days, but he located exactly what I was looking for in another state, but assured me he could very quickly have it delivered to Lewisville. I bought that vehicle at a very fair price and am extremely pleased with it. Jack was very diligent and tireless in locating this vehicle for me. He was at all times professional and courteous. There is no doubt I will contact him again when I begin a new search for a vehicle.

Ankur Bikram Shah

Apr 21, 2014

I bought my 2001 Toyota Rav4 from here and I never had any problem with them ever since this new ownership. I live in Houston since I go to DFW every month and i thought to get my free oil change while I was in town and when I got there one of the guy asks me if I have an appointment and I was like I am here to get my oil change and i was never been asked that in last 9 years. And he told me that they have new ownership now and they don't have free oil change anymore and i will have to pay for it. So i was kind of irritated because i was not aware of this new ownership and their system of getting rid of old oil change policy. I had always thought of toyota of lewisville as one of the best dealers in metroplex and always felt that warm welcome since 2005 but last weekend ruined my trips and relationship with them. I always thought to get my next Toyota from toyota of lewisville because they had an excellent customer service that i have ever got . But i don't feel the same about this new ownership and how I was responded by this guy who was assisting me.

alandawade

Apr 21, 2014

Awesome experience. We were not pressured and we were informed of everything that was going on with the price and loan process. Jack Mitchell was great. He was very helpful with understanding the features in the truck we purchased and was straight forward in the price of the vehicle and discounts we were eligible for. We have never had a car buying experience go so smoothly and fast, we were signing papers within 2 hours of arriving at the dealership. We will defiantly recommend Jack and Toyota of Lewisville to our friends and will defiantly come back for our future cars.

Cosheldo

Apr 9, 2014

I had my brakes done here and the service was great some of the friends were happy to serve you but all in all will be happy to return.

txbeachfam

Apr 6, 2014

Nino and Asad took care of us through the whole process. Neither of the gentlemen were pushy. Both were very professional and friendly. Fabulous customer service!

Bcaffee

Apr 5, 2014

The dealership made my purchase easy and not pressured. Staff was friendly and helpful. Jack Mitchell also communicated with me well before, during, and after the sale to make sure that I was in the loop and knew what was going on with my vehicle. I also traded my truck in and was very pleased with the fair price I was given for my trade.

yaris2012

Apr 5, 2014

She's a problem solver, patient and always greets you with a smile. Most service advisors I have been in contact with appear to listen to what customers say and send the car into the workshop. And they think their job is done. Few really take customers' problems seriously, especially those are seemingly trivial, yet cost customers more time and money. There is no problem is too small for Selena Coffman. I trust her to actually take care of whatever problems with my car, big or small. I hope all service advisors wil make the same efforts to do their job well.

ykhamir

Apr 1, 2014

Jack Mitchell was very friendly and knowledgeable about the particular truck we purchased. He was not pushy but instead addressed all of our wants and needs regarding the truck we picked out. Prior to our departure, after our purchase was complete, Jack had us test drive the vehicle one last time to make sure there was nothing else we had questions about or felt needed to be done prior to heading home. When we returned from our test drive, he spent time reviewing all extra features the truck offered and made sure we knew how to access and work those features.Dustin Moore was very friendly, as well, and coordinated all necessary paperwork with us and our financial institution in a most timely manner. We will definitely recommend this dealership and sales staff. All staff members at this dealership were professional and friendly at all times.

elledoll

Mar 31, 2014

We just purchased a certified used Camry from Toyota of Lewisville, and we could not be happier with the service, price, and purchase. Every employee that we came into contact with was very friendly, accommodating, and willing to listen to us as customers. They were able to work their magic and get us an unbelievable deal - with no pressure to settle for something we weren't comfortable with. They made everything work out, and we were able to sign papers and bring our vehicle home that day. It has even more options than we were looking for, but is still within the budget we set prior to setting foot in the dealership. We are truly impressed with this experience, and would highly recommend Toyota of Lewisville to anyone looking to purchase a vehicle. They will take care of you!

mpashmore

Mar 26, 2014

Dear Mr. Brennan,Thank you to you and Mark Gonzales for, again, making my buying experience a good one.We have been customers of Mark's for several years, beginning with the purchase of a preowned vehicle for my oldest daughter. That was a major purchase because her car had been totaled and she needed a vehicle to get to work and to school. This happened at a time in our lives when our personal business failed (2010) and we were not able to help her out financially or even use our names/ credit to help her get into a working reliable vehicle. She was a student at Texas A&M and was working her way through school without any help from us. It was a very stressful time for her and for me. Mark put us at ease and you could just feel that it was his desire to find something that was reliable and affordable for her. He accomplished that and even today, it is a great vehicle. Last year, finally my youngest child gets his license and we needed a new vehicle for my husband so he could hand his 2003 Toyota truck down. That was hard for him because he loved that truck. Wow, he loves his new Tundra even more. Mark worked hard, knowing we were still on a budget. About 10 days ago, it was my turn (about time!). I had been driving a 2004 Toyota Sequoia for 10 years. I loved it. It kept my family safe and was absolutely always reliable. Thanks to Mark, for his guidance. He found a Camry Hybrid that I love. Going from 14 miles to the gallon to what looks like will be mid 30's, anyway, is definitely something I can get used to. I truly believe that Mark was almost as giddy as I was. That just makes you feel good. I had been in and out of your dealership for several months and Mark always made time for me that was free. It may have cost him a buying customer. I don't know but I feel sure he knew that when we were ready we would come back. Please give Mark a pat on the back for not making me feel "sold" but making me feel "cared for". Your forever customer,Mary Ashmore ;-)

Munoz3

Mar 22, 2014

I purchased a 2014 Tacoma last month and was impressed and very happy with the service my husband and I received. He's had his heart on a Tacoma for a long time and it's all I've been hearing about for a long time! And, we finally got one. I would like to thank you for your leadership and your staff for the awesome experience you all created for us. We are looking forward to doing business with you again very soon! Also, thanks for the email you sent. That was the cherry on top!

carkale

Mar 21, 2014

Mr. Brennan,I wanted to take a moment to write to you about my visit yesterday afternoon to your dealership. I met with Faisel (I'm sorry if I mispelled his name) with the hopes of securing a loan to purchase the 2007 Dodge Ram 1500. I had received a "pre-approved message" from Capital One (of which my current vehicle loan is with). After driving the truck and also my soon to be son-in-law driving it, I decided to go forward with trying to get a loan.Unfortunately we were not able to come together with a comfortable monthly loan payment so I had to turn down the offers. But I wanted to commend the work that Faisel did trying to get this to work for my. I have been to several dealerships trying to work on getting into a truck but NOT ONE of the other dealerships went to the lengths that this young man and your finance officer did to help me. I am most appreciative of the effort. My credit isn't that good but no at no time was I treated less than someone with a perfect credit score. Your finance officer (Dustin / Justin?) was open and honest with me. He was encouraging, explaining that I really needed to "blow the old loan away" and start over with a new loan to help my credit. At this point I will continue to pay down on my loan on my present vehicle and in a couple of months perhaps your dealership will have a vehicle that I may be able to purchase. Thank you for having a dealership that treat customers as customers.

klr650hubbard

Mar 20, 2014

We Love our new Camry! Jack made the whole process of buying a new car very stress free. He let us take our time and was never pushy. I would definitely recommend this dealership and especially Jack as your salesperson. Hopefully we will be doing business with him again soon for a new Corolla.

Rose knowles

Mar 18, 2014

This is the best dealership. Excellent service from Assad car salesman and Tom in finance, they were the best!

Carltondog

Mar 15, 2014

I made an out of state purchase, via the internet with Toyota of Lewisville. This was my first purchase via the internet and was a very positive experience. I must thank Jack Mitchell from Toyota of Lewisville for picking me from from DFW airport, taking me to the dealership. The vehicle had been detailed, oil changed and tank full of gas in preparation for a long return home. I have never experienced this level of customer service, professionalism, friendliness or attention to detail as I received from Toyota of Lewisville and Mr. Mitchell. I will be telling my friends of my great experience and hope they do business with this group. I'll look forward to making future purchases here. Again, thank you again.

Maxxwell05

Mar 12, 2014

We recently purchased a 2014 Toyota 4Runner Limited fully loaded. Since the new owner of Toyota of Lewisville dealership purchased it, it is the difference of night and day. My husband and I got an outstanding deal, plus they matched within $250 the trade-in Sam Pack Lewisville offered me on my 2010 Escape Limited. Our Sales Professional Sam Mahdi was great to work with as was the General Sales Manager Mark Bedell. Business Manager Angel Calix processed my financing which I was able to get 36 months 0% interest and it went very smoothly and quickly as they knew I had a dinner to attend. Bud had visited with Sam Mahdi a couple of times before just looking at the 4Runner and really likes him. While we were there I noticed a military person who was there to purchase a vehicle also and Sam told us they like to hire our heroes. If you go to their website you will they have it on the site.On the 3rd Thursday of every month they have an Owners Seminar and dinner (and I understand its a really good BBQ dinner) 6:00 to 7:15 PM followed by an informational seminar about using your vehicles, service, the dealership, etc. which we plan to attend. Just wanted to let you know what a great experience we had with Toyota of Lewisville because I know under the previous owner it did not have good reviews and service. The new ownership and management have really changed the dealership into a wonderful car buying experience.

JoyHappy

Mar 8, 2014

Lionel has been my service advisor at this dealership for several years. He's in the top 5 most important phone numbers in my cell phone. I have a Toyota Highlander Hybrid which I bought with 10,000 miles on it from this dealership aftet my prior 2009 (same car) was totalled after a front on collision. (By the way, I was not hurt at all. Airbags didn't even deploy, but frame was bent). I now have 205,000 miles on this car and I have religiously had it serviced at this dealership. I hope to get another 100,000 miles.

tgraham307

Mar 8, 2014

I was in the market for an SUV, but I initially felt that the RAV4 would be beyond my budget for a lease. Jack Mitchell met us on the sidewalk upon arrival. He invited us in and after discussion of our needs he explained the lease options. He was very knowledgable of the products and services and we discussed various specific vehicles. His goal was to find the common ground that we were comfortable with on price, equipment and payments. Jack was able to complete a package that was near target of our payment budget and Manager Preston Biard was able to fine-tune our trade-in allowance and an adjustment that truly fit our needs. Dustin Moore put us greatly at ease in the financial portion of the transaction and was instrumental in discounting some additional extended coverage that did not exceed our budget.The RAV4 is a terrific SUV (more roomy than the Honda CR-V, and a pleasure to drive. But, the joy of doing business with the professional, courteous, and caring staff was the most satisfying element of all. We were in and out driving the new RAV4 in 3 1/2 hours. A great experience!Terry GrahamCarrollton, TX

katej777

Feb 26, 2014

I went to Toyota of Lewisville at the end of November 2013 looking to trade in my old truck for a new, reliable vehicle. I was nervous that I might get manipulated in negotiations as I am a single female and went alone. I was nervous also because the vast majority of reviews I had read online about this place were horrible. However, I am very pleased to report that I had a great experience which surpassed my expectations! My sales rep, Steven Sylvas, made the process simple and painless and was a pleasure to work with. He informed me that the dealership is under new management... I could tell as it was nothing like the horrible reviews. The new dealership owner even introduced himself to me and personally took my trash (I had a muffin and soda while I waited). I ended up trading in my truck for a leased brand new 2013 Toyota Rav4. They handled and paid for the tax / title / license, and I paid nothing down but my first month's lease payment - which is under $200/month (for a 36-month lease). Plus, as I am now saving $100/month in gas, my brand new SUV is actually costing me only $100/month (for what I am used to). I was well taken care of and got a great deal! This was an answer to prayer!

kirbymitchell

Feb 26, 2014

I have been the proud owner of a Toyota Avalon for the past 7 years, which I bought at Toyota of Lewisville. Every experience I've had at this dealership, from my initial purchase to all service visits have been extremely satisfying. Whether under prior owners, or the new owners, I have always felt well taken care of and have always dealt with extremley professional, helpful, honest, professionals. My most recent visit was no exception, on Feb. 15, 2014, to get my oil changed. My Service Tech was Asian Craven that day, my first time to do business with her. I have to say I was extremely impressed with her. Just as I suspected, she came back to me in the very luxurious waiting room at TOL to let me know that my brake pads were getting to the low point, in need of replacement. I knew I was about due for that and their inspection confirmed that. There were also a couple of other items that were in need of attention. Asian was very helpful in our discussions in determining which maintenance items were important (such as brake pads) and which were less critical and could wait. I feel like she was very honest and professional; she even brought me print outs with photos of the repairs that my vehicle needed. We made an appointment for the brake work and 1 other repair to be done on Monday. I let her know that I might not be in at the crack of dawn on Monday and I would have to have a loaner car in order for me to leave my car there, and I was worried that if I was too late in the morning, all the loaner cars might be gone. When I arrived Monday, I was pleased to see that Asian had saved keys for one of the loaners for me, to ensure that it would be available when I arrived. A very nice touch! She also did an excellent job of keeping me informed of the status of my vehicle while it was there, even calling me after working hours to let me know where we were in response to a message I had left for her. I appreciated her thoroughness on my vehicle and her diligence in taking care of a customer. This level of customer service is rare, but at Toyota of Lewisville, regardless of whom I've worked with over the last 7 years, whether the new owners or prior owners, I have always been treated with the utmost professionalism and the highest level of service and care. I appreciate their commitment to the customer. And I appreciate Asian Craven's level of professionalism and knowledge.

stevesyse

Feb 20, 2014

A couple of weeks ago, I bought two Toyota Corollas from your dealership for my wife and me. The buying process was very pleasant, and our salesman, Sam, was helpful, knowledgeable, and accommodating.We have since been back due to some minor flaws with the vehicles, but have found all our needs were met by your Internal Service Advisor, Russell VanMeter, and his team. I was initially disappointed with the notion of a new car requiring such immediate attention, and didnt look forward to returning to wait in a dealership lobby where I anticipated being thought of as just another number now that the purchase was over. However, Russ came and greeted me and made the service a very personable experience. With his background and qualifications he assured me reasonable levels of effort and time frames for the jobs, and after that I knew things would go smoothly. I have since called upon Russ for information and service requests, and each time he has given my needs consideration and immediate attention. You have a superstar in your midst, and I encourage you to do what you can to keep him onboard as long as you can. His skillset also speaks highly of you and your standards for staffing, so please continue the good work that you do.

Jeffclements1962

Feb 18, 2014

Jack was great to work with. I really don't like buying cars, but Jack made it stress free, simple and I got the car that I was looking for. He made the entire process enjoyable from start to finish. I will probably keep this car for a few years and will definitely return to Toyota of lewisville for future car purchases! as we've always been loyal Toyota buyers!!I would highly recommend Jack and all the fine folks at Toyota of lewisville.

PatP1966

Feb 15, 2014

Having been in the car business before, I know what makes a good dealership experience and my salesman Harry nailed it 110%.From the time we walked into the dealership, everybody was polite and friendly, dressed like professionals and more importantly, they didn't waste my time or play games. I got the price I wanted, more for my trade than I was expecting and I was contracted and gone with 90 minutes of arriving at the dealership.I had literally spoke to salesman at over 20 dealerships, and I can now fully understand why the joy of buying a new car is quickly replaced with disgust at the the car buying process, but if they treat every customer like I was dealt with, then I'm sure they will have a lot do satisfied customers.

leslie47

Feb 14, 2014

Tyler Russell did a fantastic job today, brought my car to check wiper blades, Tyler noticed right away they needed replaced, Tyler went into the back of store and got new blades without a problem. My boyfriend about checking alignment, Tyler took the car over to get alignment check. Manager Chris Brown was doing his great also, making all people are taking care. I former rest manger I know what it takes to run a great business. Tyler Russell and Chris Brown are two of the best assets at Toyota of Lewisville. I would love to come back to you if you could do my ;life time oil changes there.

mansfieldmomma

Feb 13, 2014

Jack took great care of me from the moment I set foot in the dealership. I was undecided on vehicles and he was so patient and never rushed me. After my initial visit with Jack, I knew I wanted to buy a vehicle from him and this dealership but couldn't decide on any one. He helped show me the vehicles side by side, pros and cons of all and didn't pressure me to go for the highest price but for what would be the best fit for my family. I will definitely return to him for future purchases.

earogers

Feb 4, 2014

I had not been comfortable with a previous service person and had to bring the car back for adjustment to repair. My service person was not available, but Asian offered to assist me. She was very friendly, did not mind me asking questions, especially about cost and made me feel very comfortable. She took the time to explain everything to me without showing frustration or arrogance, and made every effort to keep costs low and not upsale or push me to do work that wasn't absolutely necessary.I will now return to the dealer, where I had decided previously to look for another service center. Asian is customer oriented and a good representative.

Wesley Gohlke

Feb 4, 2014

I wasn't set on buying a vehicle. Seif understood that I was weary of making that big of a purchase, therefore he wasn't overly pushy (like most salesmen can be). I didn't buy my truck on the first visit, but these guys worked with me and made me a sweet deal, which brought me back in the next day. I would definitely recommend Toyota of Lewisville if you are looking to buy, sell, or service your vehicle. Make sure and ask for Seif though, he's a cool dude.

cliffc98

Feb 1, 2014

2/11 Update to my reviewI am glad to report that the top management of Toyota of Lewisville takes customer satisfaction seriously. Chris Brown the service director called me up and wanted to make things right. I went to the dealership and the GM Jack Brennan personally apologized for my experience and since I had already purchased a Toyota from another dealership, they gave me a service credit to use at their dealership. Both Jack and Chris are very personable and it was a great pleasure just talking to them. I hope their commitment to customer service and satisfaction starts to flood down to the sales floor. Yes, they have to run a business and make money but if they treat the customer right, more customers will come.2/1 I hate working with dealerships and this experience shows why. I did everything on line, price was agreed on, then when I get to this dealership , they start playing games. Made me wait, another guy shows up and shows me a different price, then the guy who is supposed to be my consultant comes back with a better but still different price. All the while making me wait for nothing. They finally come back with the agreed on price but the ADVERTISED certification is now gone. The manager tells me they made a mistake. I decline, one saving point is that he did fill my tank for my trouble but the 2 hours wasted on an agreed on deal still upsets me and I won't ever go there again. STAY AWAY

ShaunWitkowski

Jan 31, 2014

Overall I was very pleased with my experience at Toyota of Lewisville. There is some ownership changes taking place which initially had me concerned (long oil changes, etc). Rene Isip was by no means the best, but things sometimes have a way of getting worse when switching hands. With that said, Chris Brown (Service Director) went out of his way to extend an offer to me which no other dealerships service department could or would. This has renewed my faith in the dealership and I now believe that they do have their customers best interests in mind. It's a big step up from 2 years ago!

jlainson

Jan 29, 2014

My experience with Toyota Lewisville was great. Jack was able to answer questions to all my concerns and make me feel comfortable with my decision to purchase the Toyota 4 Runner. Mark Bedell was also very pleasant to work with me and to help give me the best deal they could. I would definitely refer my family and friend to them.

mia.capicio

Jan 28, 2014

I am always pleased with the services I've received from this service center especially Edgar Rangel being very helpful and knowledgeable. I would definitely recommend Toyota of Lewisville.

cshcdi

Jan 27, 2014

I purchased a Toyota Highlander in 2006 from Toyota of Lewisville, so I was familiar with the dealership and service department. I did not know they were under new ownership. I first met with my sales person Jack Mitchell. He was very professional, informative and very pleasant to talk to. I knew exactly what I wanted and he found a vehicle that met my exact needs, a 2014 Toyota Highlander. We test drove the vehicle on a Saturday and he answered all my questions. I was not ready to purchase on Saturday but asked for a "ballpark" figure. He did just that. I told him that I was going to drive a 2013 Explorer. I asked if I wanted to drive the Toyota 2014 Highlander home to test to see if it would park easily in my long driveway, only to have to sharply turn to get the car into the garage, and he said yes. I drove the 2013 Explorer- it did not touch the smooth drive of the 2014 Highlander. I called Jack and said I wanted to drive it to my house and test out all the "perks" on Monday. They had it clean and ready with plenty of gas on Monday. It fit perfect and an easy fit in my garage. I loved all the features. I knew the price I was willing to pay and not a penny more. I was not in a hurry to purchase. My 2006 ran just great, we were giving it to a friend when we decided to buy a new car so we could have waited another 9 months for the price to come down. I gave my # to Jack. He got the sales manager and GM involved but I got it for my price. There really wasn't any back and forth on pricing. I absolutely was willing to wait but am glad we were able to agree on a price. Jack was never pushy! He answered all my questions and spent plenty of time with me after the purchase on going over all the features that the SUV offered. He got my cell connected via Bluetooth to the vehicle. He always had a smile on his face and never tried to be intimidating or say some stupid sales hook that I am so familiar with. I own a small company and have been in sales for 30 years! He treated me like I treat my customers. I have already referred the dealership and vehicle to a friend of mine. I put a "shoot out" on facebook recommending Toyota of Lewisville and how pleased I was with the process. Jack made it an effortless process. He is a great asset to the dealership. Angel, was the new Credit Manager. I don't remember his last name but I really enjoyed working with him on the paperwork. I hope we have as much luck with this 2014 as we did the 2006- no service required in the 8 years we owned the vehicle!!

hudsonturner3

Jan 27, 2014

"I'm sold on the service center here. Jason Fallows (the service advisor that assisted me) was extremely professional and took the time to explain how long my diagnostic and repairs would take, and why they might take a while. He set me up with a loaner car, helped with all the paperwork and kept me updated over the next few days. I didn't even have to deal with the warranty, they took care of it all.When I first showed up I was concerned because I work an odd shift and I have a lot of Doctors appointments and physical therapy so unfortunately I don't have much time to take care of my car. Jason did more than make it all bearable he actually made it a pleasant experience. I hope the dealership manager sees this."

Jobanaww

Jan 18, 2014

I am not crazy about servicing my vehicle at a dealership but needed answer to the problems I was having with my 2003 Tundra truck's key entry and thought a Toyota dealership would be appropriate for the right solution. Fortunately, having Lionel as my service rep prove my whole thought about dealership wrong. He was patient, caring, considerate and relentless to ensure that my problem is resolved. To top it all, the technician by name of Joe Vega took me inside the shop to explain his honest findings on my truck issues. Very Impressive and knowledgeable. The cost was very reasonable in consideration of the time and labor that was put in my truck just for my own satisfaction. Very cool environment and exceptional professional exhibition by Mr Lionel Valdez and Joe Vega. What a group. Sometimes it is not just about the cost, it is also how the customer feels about the value of work done and the attendant's professionalism. Good Job guys.

kneetgma

Jan 12, 2014

Due to a misunderstanding there was an issue about my scheduled appointment. I was told upon arrival that even though I had a 4:00 appointment I would have to wait until 6:00 for service and that was unacceptable because I had to be somewhere at 6:00. Lionel overheard my conversation with the lady at the desk and stepped up with a solution. He listened to my problems and quickly offered a solution. I got my car serviced quickly and was able to attend to the business that I had for the rest of the evening. This was very helpful to me because if I had not been able to get my car serviced at that time I would have had to wait another week. I am very pleased!

Unionfball62

Jan 11, 2014

Nino is a tremendous salesman and goes out of his way every time to give the best service possible. This is my second time dealing with Nino, and I would absolutely recommend him to family and friends. A true first class experience.

lkd153103

Jan 10, 2014

For the first time in my life, I enjoyed buying a car. Always thought buying car is scary. Thomas was a great sales representative. It was a great experience.

jawoodard25

Jan 9, 2014

I recently visited the dealership to purchase a new Toyota Highlander for my wife. We met with Nino Mansour who helped us with our purchase and the visit. Nino was great to deal with throughout the entire process. He was not to "pushy" or "over the top" when he dealt with my wife and I. Everything that Nino stated would happen did happen. I will absolutely be back at Toyota of Lewisville and asking for Nino when I am in the market for a new vehicle.

Nate Willard

Jan 9, 2014

Collin met me out on the curb and took care of me the entire time I was at the dealership - he was great - gave me all the info - very willing to please. Got referred by a colleague thru the GM - Jack Brennen who referred me to Preston and Collin - gave me a great price - very happy.

pconnolly

Jan 9, 2014

I had been having a vibration at highways speeds when braking. My brake rotors and pads were replaced at the recommendation of Toyota. Unfortunately, this did not resolve this condition. When I spoke to Chris Brown, Service Director, he suggested a test drive with Technician Tri Le. I worked through Craig Greene and Amber Caramela, both of whom were very professional, courteous and had a genuine care that my vehicle be free of this condition. They coordinated my test drive with Tri, who within minutes of braking at highways speeds determined the cause to be a warped rear brake drum. Rear brake drum turned and vibration was gone. I was very impressed that Tri wanted to drive with me again after he had turned the rear brake drum to make sure that I was comfortable that the vibration was gone. vehicles are very sophisticated machines and can be difficult to diagnose at times that is why, in my opinion, finding a Dealer who cares that your problem(s) are taking care of even if that means more than one attempt, is very important. Toyota of Lewisville, and specifically, the staff that I have mentioned above, fits that requirement for me.

bbrooks33

Jan 8, 2014

My father had a bad experience with his first Camry which was purchased in East Texas several years ago and decided to purchase a Honda. Several of my close friends purchased vehicles from Nino and Saif Mansour at Toyota of Lewisville. Not only did they beat the price of any other dealership in which I compared, but they convinced my dad to go with a Toyota again. I would highly recommend these gentlemen for their honesty and personality, and have sent a friend to them already. Lastly, the car is amazing!-B Brooks

deannaarndt

Jan 8, 2014

Nino listened to what we needed and went over and above to make that happen. Other dealerships made us wait for answers, but Nino knew the answers. The experience was great! He stayed in the budget we requested and got us free oil changes, a very nice bonus! He was laid back but extremely professional. I will recommend him to others! The wait was shorter then any other dealership we went to. We had been pricing other cars but with Nino the decision was simple. He got me in a car that I love! The Camry is fun to drive, has great features and I feel the quality and safety.

walklong

Jan 8, 2014

I would like to express my gratitude for such a great car buying experience at Toyota Lewisville. Every promise made was kept. Collins and the whole team went above and beyond my expectations. Our family is really like and thinks that Collins is a great Salesperson. He has helped us before and after the cars were sold. He offered us the help about the car's functions after the sale and helped me to go through the whole Toyota Financing with the great professional manner. I will recommend anyone who wants to buy car at Toyota Lewisville come to see Collins. Thank you so much for doing the great jobs Collins.

jztbwr

Jan 5, 2014

I went to this dealership to see what they would give me for a trade in on my car. They gave me top dollar for the trade in and beat other dealers I was working with for price given. In addition, they gave me the best price on the new car--the deepest discount. I was working with two other dealerships, and Toyota of Lewisville beat both of them in every category. Nino and Caleb were both awesome to work with. They were friendly and met all of the requirements I had. I was unsure about the color vehicle I wanted, and it was night time when I was there. They went above and beyond to pull the cars around under different lighting, and even indoors so I could make sure I got what I wanted. They got me in and out as quickly as possible and stayed late (after the dealership was closed) to finish up with me, including helping me move things from my old car to my new car. I was also able to get a great deal on an extended warranty. This dealership and these people were top notch. I would highly recommend them.

trenthill

Jan 4, 2014

Saif spent several hours with us while the paperwork was being processed to do the deal. He went the extra mile to make sureour needs were met. Preston worked on our behalf to insure the best deal was kept available although we were out of town forpart of the process. The effort that Dustin exhibited during the financial process was much appreciated and saved us in the timeit took to process the deal. Overall an excellent team effort! This was the sixth vehicle I purchased from this dealership. Also,I recommended the dealership to a friend (Dr Small) who purchased a new Sienna.

courtney819904

Jan 3, 2014

Had some heavy oil consumption when I got to 95,000 miles, took my tC into Toyota of Lewisville (where I bought the car) and they went to a lot of trouble to diagnose the issue. Then when it turned out to be some pretty major work, they worked closely with me help keep the cost down. It was nice to be in close communication with them throughout the entire process, and I also appreciated the in-depth explanations they gave (again and again, as I needed to hear it several times).

nmassey

Dec 31, 2013

I had been looking for a used car for several months from private owners before deciding to try the dealerships in search of certified pre-owned. We knew Toyota of Lewisville was in the area so we decided to stop by. Saif was the first person to greet us and was more than willing to help. He showed us the used corolla we had found online but we weren't too fond of some hail damage on the vehicle. He was so patient and showed us many more options online and in the lot. It was FREEZING outside that day so I really appreciated his extra effort. We were very hesitant to make a decision that day and told him we would be back the next day. Saif made sure we met his manager before we left and set up an appointment for the next day-it was all very professional and not too pushy. We shopped around at another Toyota dealership the next day because they had a pretty unbelievable deal listed on their website, this dealership turned out to be a mess! The manager of the used cars department was manipulative and lied to us several times. We immediately left there refusing several persuasions to earn our business back after that manager ruined their chances. We were frustrated with the whole experience but decided to stop by Lewisville and check out the car I had my eye on. Saif was there as soon as we arrived and immediately got the keys to show us the car. We were concerned about some scratches and he took it and ran it through the wash, I test drove it and really loved it. He was really great throughout all the negotiations, but we were still a little concerned with the price. He took the initiative to get a manager involved and we ended up finding a BRAND NEW 2014 Toyota Corolla that was in my price range. I love my car so much; the gas efficiency, the color, the blue tooth-its just great! Working with Toyota of Lewisville, and especially with Saif, felt like working with family. I know they are business looking to make money, but I felt like they really worked hard to make everything affordable. I have already told 6 of my friends/family members to go see Saif when they are looking to buy a car over the next few months. You guys have earned a customer for life, keep up the great service! :)

RachelForrest

Dec 30, 2013

This dealership has been amazing! They have gone above and beyond what I ever expected to get me a great car at a great price. I told them what I was looking for and they helped me find exactly what I needed. They have been extremely helpful in every area, from questions to test drives to pricing, and I can tell that they genuinely care to meet my needs. I have been so impressed by them! Every person I've met there has been knowledgeable and friendly with great customer service. They all seem to really care about doing their jobs well, which is truly refreshing.I specifically worked with Mike Warren and I would definitely recommend him! I had several visits with him throughout the process, and he was always willing to go out of his way to work around my schedule, and help me with anything that I needed. He was knowledgeable, experienced and friendly. He absolutely went above and beyond. He genuinely cares about his clients, and about providing for their specific needs. He will get you what you want, and you will enjoy working with him! I couldn't have asked to work with anyone better!I also worked with Sonny Ragbir. He was extremely knowledgeable and friendly, and he has gone out of his way a couple times to help me and work around my schedule. I would definitely recommend him as well. He is very experienced in the industry and was committed to helping me get what I needed.Can't say enough about my great experience at this dealership. Very grateful for their amazing service and I am extremely happy with my purchase!

SriniKotaru

Dec 29, 2013

Had great experience during my visit. Daniel has shown me around various options and helped me all along the way. Though new, he has explained me all the details and his mentor Angel was great too. Both of them have gone out of the way during process and ensured that I was completed happy with the purchase. Entered the showroom to just look around for options, but ended up making the purchase. Would recommend them for anyone looking for used or new cars.

amodi3

Dec 23, 2013

Toyota of LewisvilleRe: Selena CoffmanI do not take my car any other dealer but Toyota of Lewisville because of such a detailed service supervisor Selena Coffman. We used to live in Lewisville area before 2006 and moved to Plano however Selena serviced my car in such super detailed that i just could not compare other Toyota dealers service against level she took care of our car problems. At that time both of our cars were Toyota. I kept bringing my cars for service to TOL because of her. We moved away from area and since 2008 my car did not need much service since i do not drive much. I was so glad to see Selena during my recent visit for repair need.We have been having all major services and repair work done only with TOL with Selena being our service manager. Sometimes it takes time to drive in Lewisville traffic on 35 but it is well worth drive to have it done correctlySelena has been always taking care of our cars like her own. She takes time to understand the issue and work with mechanic/technician to understand problem and correct it. Sometimes i just tell her that whatever she thinks is good for the car do it. I am so confident that i use her judgment rather than mine for repair decisions. I do not worry about any unncessary repairs or serivces when she is in charge of my car. I simply live it up to her.Other trivial facts that helps: She honors most coupon requests form other toyotas when possible. Also getting loaner car is important for me since i live almost 40 miles away. Just recent experinece: Other Toyota service has advised me that i needed to replace read drum (i gave the service note from the other toyota to Selena) but she was able to work and resurface the drum. Just a small example but i will only buy Toyota as long as you Toyota hires such an ethical service managers.She is an exceptional employee with great customer service friendly approach. She services my Toyota just like she would does her own car. Selena is trully an asset to Toyota of Lewisville.Amazing customer service team you have and such an exceptional and incrediable customer service manager in Selena.Ayush ModiPlano ResidentA very satisfied Toyota of Lewisville customerTel # 214-663-4754 (Mobile)

antwad083

Dec 20, 2013

My wife and I purchased a 2009 Mercedes SL550 through Michael Warren at Toyota Of Lewisville (preowned)a few months ago. While deciding to buy the car, we started noticing how nice the Tundras were and needed a truck. We thought of getting them both but my wife prefers a vehicle with the Blind Monitoring system but the 2013s did not have it. Michael explain all the features of the 2013 Tundra and promise to us that the 2014s were coming soon and he could reserve one for us with the new Monitoring system. We waited and sure enough he called and we brought our Tundra home and love it. Michael is a stand up guy that means what he says and things could not have happened any better for us. We will be back looking at the 2016s when they hit the lot at Toyota Of Lewisville.

babydoll_g3

Dec 20, 2013

On December 4, 2013 I went to Toyota after looking through their website to test drive this Mini I really wanted. Right away I was helped out by Saif who was friendly and eager to help. Not only did I get to test drive the car I wanted, he spent the time to answer ALL of my questions thoroughly and helped me get a reasonable price through finance even with all the obstacles and hoops he jumped through to get the price I desired he was still happy to help. After explaining to him that even though it was a good deal I would still have to talk to my dad to talk it all over, Saif offered to talk to my dad if he had any questions which really helped me out because it made it so much easier than having to remember everything and relay the message. He helped me through the weekend and at my Dad's and my convenience. He was never pushy and I never felt rushed. I felted like I had plenty of time to think it over and was VERY pleased with the help, service, and deal that he gave me. When I finally got all the money together and financed the way I wanted it, I was finally getting my car and I was excited. He filled up the tank , moved other cars to bring me my new 2011 Mini Cooper while I signed the paper but then it started sleeting. I didn't feel comfortable driving my new car in that weather and he let me keep it there and come back when the weather was better even though he had just done all of that to make sure I drove away in the car that day. I felt bad but he was more than happy to do it and was very understanding. He made everything easier on me no matter how hard it made it for him. I came back Dec 11, 2013, put down part of my down payment and drove away in my Mini and came back the 14th with my dad and paid the rest of it. I am pleased and appreciate everything Saif and the other employees did for me. I am thankful to Saif for being so helpful, nice, and understanding through this long process and when I hear someone needs help getting a car I will recommend Saif in a heart beat. Again I'm thankful for their time and help. I LOVE MY MINI!

rodkes

Dec 20, 2013

On Saturday December 14th, my fiance and I went to Orr Toyota since I saw online they were having a clearance sale on 2013 Toyota Tacomas. I had spoke with the general manager a day earlier and he told me they had plenty of Tacomas. I told him we were looking for a 4x4, TRD sport package, he said yes we have those too. When we got to their dealership we met with a salesman and told him what we were looking for. He went to get a truck, but they didn't have any 4x4s and they were going to have to get one from another dealership. When we started working out the deal they offered an extremely low deal on our trade-in. I had printed the trade-in values out from Kelly Blue Book, NADA, and Edmonds and showed him the copies. He brought in the used car manager and gave me a copy of the "wholesale" value of the car, and disregarded the "trade-in" values. We walked out.We left there and went to Toyota of Lewisville. We met Warren Outlaw and told him what we were looing for. They didn't have a 2013, so he showed us a 2014 Tacoma, double cab TRD sport package. We test drove it and went in to workout the deal. He came back with a low trade-in as well. I pulled out my trade-in values papers and showed him that the trade-in values on a car in good condition was considerable more than their offer. Warren looked at the values and wrote them down on a pad and left. He came back in the room with a much higher offer and we accepted it.Warren took the time to listen to us and worked for us at giving us a fair deal all the way around from the price of the truck to the trade in. He was courteous, friendly and explained everything in the process and went over the operation of all the equipment of the truck. We are going to refer my future father-in-law to Warren Outlaw and Toyota of Lewisville since he is considering buying a new Camry.Rodney Kessner

Kevin

Dec 19, 2013

I went at Toyota of Lewisville for oil change and after oil change when i went to cashier to pay my charges there was extra hidden charges which call shop charges I been going there for service since last 7 years they never charge me shop charges, since new ownership took over they are putting shop charges in all service which you will find out after service is done and which you have to pay.

sam

Dec 19, 2013

since ownership is change they said they will not accept free oil change which I purchase at the time of vehicle purchase.

SHNDNLS

Dec 19, 2013

Lionel Valdez was pleasant from the second I rolled down my window. The service center was extremely busy but his professionalism and easy manner made it seem as though I was his most important customer. This was my very first visit to the service center, I normally use the quick service, however, Lionel has made me rethink where I get my car serviced. Thanks again for your professionalism and overall good spirit and attitude.

meldemirtas

Dec 18, 2013

I purchased my vehicle at Toyota of Lewisville. Since then, I became a customer there. I like this place because the employees are trustworthy, and everyone is super friendly.

Rowdybell

Dec 18, 2013

First off, I never thought I would ever write a review, and if I did, it would not for a car dealership. However Toyota of Lewisville deserves every star that I rated them. I had been there before and had a bad experience, but thought I would give them one more shot. I have never been so amazed. I actually asked right before I left and found out that they are under new ownership since August of this year. First impression, The dealership was immaculate, the employees were well dressed, and not the "seedy car salesman well dressed,". It was refreshing and seemed to be a very high class operation.I went to the dealership in my 2010 Tundra crewman and was shopping for a Prius. They asked me 1 time and 1 time only if I wanted to trade in my current vehicle. I said no and that was that. Then I asked about the different Prius models and what would be the best fit for me. Never experienced this before. I have always been pushed to trade-in.My sales person was intuitive and understood that I was there to buy a car, buy it at invoice price, and not B.S. with negotiations. After the initial handshake and pleasantries my salesman brought over the sales manager. The sales manager asked me what my top dollar would be for a 2013 PriusC4, he walked away 1 time came back and said if I financed through Toyota I had a new car. Today I drove away in my new 2013 PriusC4. After I left I realized that the salesman and I both overlooked the fact the car did not have the home link system. This was an important feature to me. I did not realize this until I was driving home and I got that pit in my stomach, feeling like I did not get what I paid for, it was going to be my fault for not checking before signing, and I would be out of luck. I called my salesperson immediately and his exact words "I am so sorry about that, bring it in and we can get that installed for you!" I was dumbfounded. No screaming or yelling was necessary. Again, they surpassed my expectationsI have bought 10 cars in my life, both new an used, and this was the least amount of drama I have ever experienced. Not to mention, all of my interactions with the employees at every level of the car buying experience felt transparent and honest (This is the truth believe it or not). The staff overall were all consummate professionals, not pushy, and they did not bombard me withe the usual " I'm doing you a favor attitude." I would highly recommend this dealership to family and friends.It's not every day you can leave in a brand new car, feel like you got a great deal, and not feel like you need a shower from all the B.S. 10 out of 10 experience.- very satisfied costumerP.S.The sales manager had a very nice Toyota pen that had a stylus on the end of it for use on your tablet or iPhone. I asked if they had others and they didn't. This was a sad day. In the Christmas spirit, right before I drove off, he pursued me and gave me his pen. Truly a class act.

Tde0323

Dec 2, 2013

I was given a written quote on my trade and found it different on my contract. They will not fix it. They say they are better under new ownership. No they are not. Same poor business practices. Terrible customer service.

chayah12

Nov 29, 2013

At the time I came to Toyota of Lewisville, I had lost all my confidence in Toyota until I met a young man named Lionel Valdez. In him I found real caring about the customer. Lionel really cares about the Toyota customer and he wants to do an excellent job. Watching him, he really seems to enjoy his work and the workers under him. I have been very pleased, and now, I would really consider buying a Toyota again. Thank-you for having such a great employee as Lionel Valdez.

flarry

Nov 13, 2013

Tyler took the time to explain the diagnostic issues I was having -- identified the real problem with my Venza and was able to coordinate service help in a friendly, courteous and short period of time. Consequently the next day I took my 2005 Tundra in to Tyler. The diagnostics were not flagging the correct issue / problem but within about 30 minutes Tyler was able to determine the problem and coordinate service. A very knowledgeable and patient service agent that did an excellent job of taking care of two very out of ordinary and rather difficult problems. PS other dealerships failed at what Tyler took care of in less time.

stove6

Nov 6, 2013

I was met by a very attentive salesperson who made us feel warm and welcome upon our arrival. (Rolf Ruehl) He assisted us in locating the ideal Toyota Sienna that met the needs of our family. The vehicle not only met our expectations, it was so perfect, it exceeded our expectations.Rolf's Sales Manager, Mr. Preston Baird, hand delivered the Carfax report prior to our decision, made a competitve offer and we accepted.We are happy that we chose them for our needs.You can deal with Toyota of Lewisville with confidence!

susan1280

Oct 31, 2013

Mr Brennan--- I am a regular of the old Toyota of Lewisville & now the new. I have been in twice in the same week that yall took over. I wanted to tell you that for a change, I was happy with my service. I was given a long time but then my service rep called & told me it was ready within an hour. That was at least 2 hours earlier than originally stated. I was given a figure & then it was LESS originally stated. I am never happy at TOL. But this time I was. Thank you to my service rep, his manager & to you for making me happy. ---Susan Craft

Dietdew11

Oct 20, 2013

First let me start by saying I moved to Lewisville from Pittsburgh in 2004. My 1999 4Runner only had 25,000 - 35,000 miles at the time. The first time I went in 2004 the service manager Rich was outstanding to work with along with Selena Coffman. The main reason I choose this Toyota was for location and a loaner car provided while my car was in the shop. My vehicle has only been serviced by Toyota of Lewisville (ALL TOYOTA PARTS) except for Discount Tire for tires to this very day. The reason I returned was because Selena was the service supervisor each visit. Unfortunately Rich and Selena at one point no longer worked at TOYOTA of Lewisville (TOL), my visits then varied from okay to ABSOLUTELY HORRIBLE because of the people working there. It was lack of follow through from the staff that led to the frustration and negative experience. My other car, 2012 Highlander was worked on for hail damage April 2012 (purchased brand new in October 2011), unfortunately it was a nightmare of service. Let me just say It took until end of July 2012 to get my car returned. At one point my vehicle was the talk of the service area because of what happened while the vehicle was in TOL possession. Selena returned within the past year, a positive re-addition to Toyota of Lewisville and much needed to restore my confidence in them. I took the Highlander in for an oil change/tire rotation yesterday. I was a little confused at first because the oil change spot was blocked by trucks. TOL changed their entire service procedure. ALL vehicles get logged in by service supervisors each time. This allows for customers to have access to a much bigger waiting area, snack bar, wi-fi, and many other perks. I feel NEW OWNERSHIP and Selena returning TOL is making a change for the better. Selena has the right mindset when it comes to "CUSTOMER SERVICE." She provides you with all information upfront and will keep you informed about your vehicle if something changes. I will continue to have my cars serviced by TOL, yesterday's visit was a little longer than normal but I understand when change takes place in any operation there are growing pains for continuous improvement. I hope new management strives to always put the customer first in sales, service, and all other areas to let other see the changes I got to see yesterday.

jjones497

Oct 19, 2013

I want to send my gratitude to you and your employees for the wonderful way that i was treated when I came to look at the vehicle, which i ultimately purchased, on Friday, September 13, 2013. The scenario began Wednesday, September 11th, while looking on your website, which, by the way, was very easy to navigate, I found a vehicle that I liked. I decided to telephone to inquire about it. I was refereed to Stefan Walton and we discussed the vehicle I had seen on the web site, he answered all questions as courteously and completely as possible. I told him that everything sounded good but I couldn't drive down from Oklahoma City until my Dallas granddaughter was born very early Thursday morning. Later that morning, I called and asked for Stefan; his first words were, "Has the baby been born?" I replied, "Yes, I am coming to Lewisville on Friday morning." He said he would have the vehicle ready for me to test drive. I was impressed that he remembered me.My husband and I drove to Lewisville on Friday and arrived around 9:30 am. I asked for Stefan who came and greeted us quickly and professionally. He said that he needed to turn us over to Trevor, since that was his area of expertise. Trevor was very informative, kid and respectful. Before the test drive Trevor showed us everything about the inside of the Highlander. It was a lot of information to process but he was very patient and understanding with my questions. He was very thorough with his answers and once on the road with the test drive he continued to answer any and all questions or concerns that I had. I was impressed with the knowledge he had of the Highlander. The next step was the financial part and even though it is the "dreaded" part, Jennifer Luu made the process go smoothly and quickly. Finally, Trevor went out of his way to help get my new Highlander to my sons home, which is about five miles from the dealership. (My son could not make it to the dealership to drive my "old" vehicle due to the being at the hospital with his new baby.) My husband has Alzheimer's disease and therefore could not drive either vehicle. This was such a help to me! I could go see my new granddaughter at the hospital without worrying about running back to the dealership later that day. Your whole team is made up of very professional people who are courteous, kind, thoughtful. I could go on and on. I can see why Toyota of Lewisville is a huge dealership; people love to purchase vehicles there! I have bragged to my Oklahoma friends and coworkers about how wonderful an experience I had purchasing my vehicle there. I am sure that my son will also tell his friends and coworkers about your dealership. Thank you again!

JamesB032

Oct 16, 2013

Amber gave me a quick quote on a battery as I pulled up and told her about the car's electrical problems. She explained the troubleshooting that the team would perform and the service department was able to diagnose the problem and replace the dead battery in less than thirty minutes (I arrived at 7:30 right after they opened). No line; no wait.They were kind enough to offer my girlfriend a ride to work in their shuttle and called while enroute to tell me that we simply had to replace the battery and that it would be ready when I got back. My cashier, Natalie, was able to get me in and out in a flash, despite challenges with their new CC system.The only thing resembling a complaint was that management wasn't able to exchange passing pleasantries or salutations when addressed directly. Must have been super busy. Totally minor hiccup as both Amber and Natalie were both well trained and professionally courteous.All told, in and out within an hour and a half, only delayed by the drive to get girlfriend to work which was a great relief.Outstanding, High Quality, 5-Star Customer Service. Definitely something that Toyota of Lewisville should be proud of.James B

mablock58

Oct 6, 2013

It is an honored to have Mr. Tri Le to service my car. I know when my car is in Tri Le hands, that the work will be done exceptionally. He is the only one, that picky me, let him work on my car. He has services my car for over 4 years. I pass several other Toyota dealerships that are close to where I live. I drive long way to have my car service at Toyota of Lewisville, because of Mr. Tri Le. He is professional, courteous, knowledgeable and willing to go the extra mile to make sure the customer is happy. I know, when I leave the dealership my car is very well service. This is the only place; I will take my car to be service. Thank you very much Mr. Tri Le

jewallace2013

Oct 3, 2013

I just wanted to let you know that we have purchased a truck for our operations group and everything about our experience with Toyota of Lewisville has been extremely positive. Mr. Brennan has stayed in constant contact, kept us informed who would be handling each step of the process, and everything was handled in exactly the manner and within the time frame promised. In addition to purchasing the new truck we had recall work handled on two of the five vehicles owned by our businesses for some time. We will get the recalls handled on the other three vehicles as soon as our schedule permits. So at the Lewisville dealership we have dealt with Mr. Brennan, Mr. Warren, Mr. DeNice, Selena (cashier) and Domanic (in service). Without exception, everyone has been most professional, and they make us eager to do business with Toyota of Lewisville when we have future vehicle new purchase or repair needs. Mr. Brennan is clearly a great leader, and his team is excited to have the opportunity to work with him. After we took possession of the new truck and the repair work had been completed, Mr. Brennan followed up with me to be sure that everything had been handled to our satisfaction. I predict that Toyota of Lewisville will experience tremendous success under his leadership.

athenix22

Sep 26, 2013

Yesterday, I had my Toyota RAV4 serviced at the Toyota Lewisville location. I have avoided going to any Toyota because of my low opinion that came from my last two experiences in Grapevine. The location in Grapevine was actually shocking to me (compared to my experience with a Toyota dealership in CA) because the service waiting area was small and crowded, with cheap office style seats sitting right next to one another, without room between them. The room was poorly ventilated, had old industrial carpet and was downright unattractive. Their idea of refreshments for their customers were two vending machines, one for drinks and one for snacks, in the same close, small area as customer seating. The machines made noise and emitted heat on a hot summer day with a weak air conditioning system. Their restrooms were dirty and the door would not lock properly.I took a chance and went to Toyota of Lewisville this time and I am very glad I did. It was extremely clean, with shining floors and aesthetically pleasing decor. There were 2 waiting areas with comfortable couches, loveseats & chair seating, a separate work area, and a cafe area for refreshments. The music playing was at a comfortable level and I was able to do some work while I waited. My experience was a pleasant one and improved my opinion of Texas Toyota dealerships. I will not hesitate to visit Lewisville Toyota for services in the future.

msg1957

Sep 26, 2013

We had an issue with a new vehicle regarding a roof rack cross member. The General Manager got directly involved in ensuring our satisfaction. His direct involvement demonstrated to me that Toyota of Lewisville, and its management team, take accountability very seriously. As a result, I WILL be back and I look forward to an excellent working relationship with the Lewisville team. Moreover, I will be talking to my friends and colleagues regarding management's focus on "doing the right thing". A job well done by all. Mike Frisco, Texas

alantsofoc

Sep 25, 2013

Our sales professional, Collin McAdams, was awesome. I am 52 years old and have bought lots of vehicles previously in both Alabama and in Grayson County, Texas. This was the best experience I've ever had.

deannajack

Sep 25, 2013

Stephen was really on the ball when dealing with my issue...my Avalon's keyless entry key would only unlock the driver's door, not the other three doors. He took my car in immediately, got a loaner car arranged and left me feeling confident that he would take care of the problem. And he did!

patlevasseur

Sep 20, 2013

Sam Mahdi has sold me my last 2 vehicles and has been the best salesman that I have ever worked with. I have owned quite a few Toyotas since the early 1990s and have never had a problem with any of them - in fact, the reason for buying was to trade to a newer model - not for any problems. Sam has been attentive to my needs and I would not hesitate to recommend him to take care of family or friends who are in the market for automobiles. Sam knows all the ins and outs of the vehicles - and, he is capable of instructing the buyer (a skill in itself). Sam is always there with suggestions and I can always call him if any issue comes up - if he cannot help me personally, he will very promptly direct me to someone who can help me - and then, he follows up with me to make sure that my needs were met. Great job Sam - I know you must treat all your customers well. That has certainly been the case in my personal experience.M.J. Karim has handled the financing aspect of my last two vehicles and he demonstrates a wonderful expertise - plus a compassion for the needs of the customer. He remembers my name and always says hello whenever he sees me in the dealership. I have utmost confidence that he knows all aspects of financing. In addition, he always follows through to check on any details that might have been overlooked. Great service always from M.J. and if I should need another new vehicle I will certainly seek him out to take care of the financing paperwork for me.Overall, the dealership has been wonderful to deal with since I became a faithful customer in 2008. I live in Denton (and have lived there since 2010). Despite there being a Toyota dealer in Denton, I continue to choose to come to Lewisville to Rene Isip Toyota for all my sales and service needs - I can trust this dealership - and would heartily recommend the dealership to anyone interested in purchase or service of Toyota products.

joebear218

Sep 19, 2013

I wanted to let you know how incredibly satisfied I am with Saif and your dealership. I purchased a 2014 Toyota Corolla yesterday from Saif and the experience exceeded my expectations. I had been shopping around for a specific car; a 2013 Corolla S, and was mislead by another local Toyota dealership and was kept in their store for nearly 2 hours under the guise that they had the car I wanted. It turned out of course that they didnt have the car and they tried to sell me something they had on their lot at a much higher price.I spoke with Saif that evening who made himself available to me virtually 24/7 via his cell phone that same evening while driving home disappointed and let him know what had happened. The following morning he located me a better car in terms of bang for my buck, we worked out the entire deal over the phone and he had the car ready for me when I showed up to the dealership, all of this done on the SAME DAY!!Your business team was incredible giving me more than I expected for my trade-in and got me in a car that meets and or exceeds all of my expectations. Your team is truly incredible and you have made a lifelong customer that will only purchase a vehicle from your store.

Mncmcdonald

Mar 9, 2013

Leticia was knowledgeable about the vehicle and listened to our wants/needs. She was quick to find a vehicle that met all of our qualifications. She was professional and courteous and always responded quickly. No high pressure sales and made us feel comfortable while purchasing our new Sienna. Go see Leticia!

Buyer19

Mar 4, 2013

I was at the Toyota of Lewisville on 3/02/13, asking for an offer in writing for 2008 truck which it is in excellent condition, while the Sales Person did try to work with me, the Manager (Saturday 03-02/213 evening manager) keep pushing that in order to buy my truck they wanted to sell me another vehicle, I did tell him that I was interested on an vehicle, but that I will not make my decision at that time -that day- because I will need to think about it. I asked several times for the offer for my truck in hard copy, and the Manager refuse to give me one. This is the second time that I come to Toyota of Leweisville, the first time they did not give me a fair treatment -actually quite poor customer service- when I had interest in buying from them a Brand New Tundra, back then I left, went to Toyota Of Grapevine, and I bought my second Tundra with them, I must say that Toyota Of Grapevine does always treated me fine, and professionally, and they do work with me every time. I will soon be buying a family vehicle for my wife, and NO WAY I am going back to Toyota Of Leweisville -which is a shame because this is my City- I am just going to visit Toyota Of Grapevine, and buy it from them. All I asked was for a fair offer for my Truck in hard copy, and this manager refuse to give me one, well it is not going to hurt me, me and my family will not buy from Toyota Of Lewisville, I keep driving the extra miles, and buying from Toyota Of Grapevine.

acgrund

Mar 2, 2013

I received friendly and prompt service for a 5,000 mile check up. The service department was clean and the attendant was very pleasent. I would recemmend this dealership to my friends.

cjaubert

Feb 19, 2013

Best dealership around - couldn't be happier with how they have treated me. Their sales guys are honest and their service department is responsive and fast.

HappyHighlander2013

Feb 8, 2013

Will never visit again for purchase or service on the two Toyota's we own!!To keep the story short - I went to buy a Toyota Highlander and each time I visited, no one helped us. We saw a vehicle online and stopped through and had the pleasure of meeting Caleb. He was a used car sales person. He greeted us and was extremely nice. He showed us all the car options and just when I thought they did not have a car of interest he stated that a manager was driving a car that was for sale. When he went to get the keys, the sales manager did not appear happy that he had to remove his items from the car. We test drove it and really liked it. Because of the price we wanted to see it side by side with a new vehicle. Before we could even see them side by side, Tom wanted the keys to HIS car back and asked if we were buying the car that night. Caleb kept his cool and continued with the sales process. We decided we liked the limited - the one that Tom Baty was driving and wanted to get the numbers on the car. When we went inside Tom Baty became EXTREMELY RUDE and BELLIGERENT! My fiance was so upset by his actions, Caleb mentioned it to the Sales Director and as we were leaving, my fiance stopped to talk to the Sales Director. i proceeded to my car and Tom was looking all around his vehicle as though something was missing or he could not find something. As my fiance comes out to our car to leave, Tom comes up to our vehicle, I let down the window to see what he wanted and he asked us in a very NASTY tone if we had the keys to the car - the one we test drove. We both replied, excuse me. My fiance asked are you trying to accuse us of stealing the keys as though we wanted the steal the car - his reply was if you have the key!!!!!! We were both PISSED!!! My fiance got out of the car and they got into a very heated argument. We were so upset that I called Toyota USA to file a complaint and spoke to the General Manager. Now with all that in mind - I am going to rewind to let you know that my fiance and I were there weeks ago as he was looking to buy a Avalon (which is bought from another retailer) but a very nice guy - Thomas Matthew helped us and tried to sell us other vehicles. I told him then that I would be back for my car really soon. Caleb O was extremely nice and tried to help us. We both had or have Toyota products (I had a Lexus up until a couple of years ago that I maintained and serviced at Sewell - they are fabulous. They had our drivers license to test drive, we went in and filled out paper work to get $ details on the car - so Im sure on every security camera, and now being accused of taking the keys to the car - by the way the General Manager apologized and yes they have their car keys . . . . . . He offered to make a great deal to make up for the experience. I instead paid a standard negotiated price with another dealer!!Anyway - I still love the Highlander and am now the proud owner of one (not even 2 weeks later). I would not recommend this dealership at all but if you do go there ask for either Thomas M. or Caleb O. They were great - just work with a really horrible manager. I bought at Toyota of Plano and Henry Stumpf was FANTASTIC!!

Prius Won

Feb 5, 2013

I gave a 5 rating on all the above criteria because my visit was great from the beginning, when I pulled my vehicle onto the service drive, service advisor Craig Greene greeted me before I got out of my vehicle and ask if I needed any other service done other than what I had listed on my online request for service. He told me it would be about an hour and a half for the service and it was only about 5 minutes over that. As I sat in the waiting room, I and the other customers waiting were asked if we wanted a bottle of water not just once but twice. When my service adviser Craig Greene came and told me my vehicle was ready, he was very thorough in the details of what was done and ask again if there were any other questions I had. The employee behind the counter that gave me my receipt was very friendly also.

glennkimball

Feb 3, 2013

My experience at Toyota of Lewisville was great! Mark was extremely helpful, guided me through the process, and everyone was very friendly throughout. I got a Prius V and I am VERY happy with this vehicle. Not only is the mileage excellent, but it has lots of room, is very comfortable, and drives really well.I would recommend this dealership to my family and friends. I know they would have a great experience as I did, and enjoy their car buying experience. It is nice to know that you can still enjoy shopping for a vehicle!

Eddie Wilken

Jan 28, 2013

I had my tundra serviced at this dealership and it was a very good experience, I was surprised it was so fast. the service people made me feel I was at the right place.

dankeener

Jan 24, 2013

overall very good experience Amyn is a very friendly and helpful salesman sales manager was pretty easy to negotiate with I think both sides got a fair deal

Whitsong13

Jan 24, 2013

Amanda was absolutely great! I have never felt so pleased purchasing a car! She was very helpful and genuine. She really cared that I got the car that I was happy with.

lilbear1

Jan 22, 2013

We had been doing quite a bit of internet searching for our commuter car and had very bad experience thus far, until we experienced the support from Amanda at this dealership. Buying a car over the internet exclusively (without physically seeing it or driving it) is "unnatural" but a reality of the world we live in today. My wife had made many enquires to multiple dealers and we had everything from no response to multiple e-mail offers and counter-offers, but nothing worked out. We even got called constantly from other dealers trying to "make a deal".Our experience with Amanda and this dealership was nothing like that at all. We had provided her with our initial request for information and told her of our budget (as this was our commuter car). She came back with an honest response telling us of the lowest price they could go and then provided us with some very viable options. One option we had already noticed on their website and I had requested additional pictures of the car, as the website only had one. Amanda quickly took the pictures and sent them to me within a hour. We then decided to call her and work our deal over the phone. Amanda was wonderful as she remember our budget amount and verified that amount. She told me she was not sure they could get to that price, but to let her go try and call me back. She did and they were able to meet that budget amount. We provided a deposit payment, via the phone, and she sent a e-mail with our agreed price, car and lot identification number. I got on a plane that next morning and flew up to the Dallas and they were able to pick me up, take me to the dealership, and I spent no more than 40 mins there completing the sales paperwork (which was primarily ready).The car was cleaned and ready to drive off the lot, which I did, and returned to Galveston. The experience was extremely rewarding and I thank the good Lord we were able to meet up with Amanda and this dealership.

jdmagee

Jan 14, 2013

I have been please with this dealership. I bought a new FJ and everything has gone smoothly. I still need to see the service department for a few items that were needed to be put on the car. But overall so far everything has been good.

uberschall

Dec 5, 2012

Got my first oil change on my new 2012 FJ Cruiser and they forgot to put oil in the vehicle. I drove a couple hundred feet and noticed the oil light flickering. Manager said I'm not the first person they did this to. Now I have to live with wondering if my engine life has been cut short. I paid over $30k for quality and that's been compromised. By how much? Who knows.

maries7

Nov 3, 2012

My husband and I went to Toyota of Lewisville today. We told them from the start that we were only looking and maybe a test drive of a Tacoma. It took about 15 minutes for the sales guy to get the key. You know they take your license inside on purpose. After the test drive he invited us inside, we were told about lifetime of free oil changes you only pay the tax, that is where we were hounded to get the truck. We were attacked by another salesman who wanted to sit and talk. Again and again we told them were not ready to get a truck today. They would not let us out and would not listen. Than they told us they would call on Tuesday, we told them no, when we were ready we would call you. THEY CALLED US AT 8PM tonight and said they were ready to make a deal. We told them no and don't call on Tuesday either. But I expect to hear from them anyway. I may buy a truck but it won't be from them.

Toyota135

Oct 14, 2012

Worst customer service ever. The receptionist are too busy chatting that they didn't even know that we're there. Internet sale rept gave lower price quote just to get me to come in. We had agree on a quote, but when I got there he said the car was sold. I even call him an hour before and he said he will have the car ready for me to look at. Scammer

evanscl

Sep 29, 2012

My experience with Toyota of Lewisville was excellent. It started with Collin M. of Toyota of Lewisville, as he promptly met me at the door of my car as I exited. As I explained that I was looking for a new car he kindly walked with me and my child (and was very patient) as I went over some specific requirements for the car).I had asked him specifically if there were any new Toyota Highlanders available and he was very quick to provide some options. As my wife came along Collin was very patient with us as we discussed different options of the Highlander. He was very patient with us with our questions and answered every one.The staff was very kind during our purchase. The amenities such as the lifetime oil changes and the lifetime car washes is really a nice touch. I would recommend buying a car from Toyota of Lewisville and specifically from Collin MacAdams. Chris

laprincesa882

Sep 28, 2012

My family and I went to this dealership to look at their selection of suvs. We met our sales person, Henry Ventura, and he ended up selling us our new 4 Runner. He was very nice, professional and pleasant to work with. We definitely were impressed and will continue to go to him for our familys vehicle purchases in the future!!

glenna.gammon.9

Sep 27, 2012

First class sales service, Jaye was very knowledgeable and friendly. He was so nice, not pushy or in a hurry. Just a great person to person experience. I commend him for a job well done! The finance mgr was Joe Ensey, also very nice, knowledgeable, took time to get us a great deal through Toyota even though we came with our own financing through a work credit union. We bought a 2010 FJ cruiser and I am thrilled, awesome vehicle for a super price, exactly what I wanted, at the price I had hoped for. Overall experience, I give them all 10 stars!! Oh and gave us free oil changes for life! Icing on the cake! I drove from 40 miles south of Fort Worth to Lewisville to get my FJ and it was worth the trip.Thanks guys for a great buying experience!!

povertyhil

Sep 27, 2012

I recommend if you own a Toyota that needs service to visit Collin McAdams at Toyota of Lewisville. I had an air pressure indicator light that was stuck. The service department checked it out and fixed it very quickly even though I arrived ten minutes before closing. I really appreciated their courtesy.

jg030783

Sep 25, 2012

Being a loyal owner of a Toyota for 10 years now, I have been to a few dealerships in the DFW area. However, I have finally found my home - Toyota of Lewisville. I came in to get a routine oil change. While I was there I approached by the dealership's GM, Scott Fly. What an awesome guy! He was so friendly and just down to earth. He geniunly wanted to know about my experience and what they could do better to serve their customers. It's nice to know that businesses appreciate their customers. I will definitely go back there and ask for Scott when I need to purchase my next Toyota. When I went to go get my vehicle after the oil change at the Express Lube, it was washed and the time it took was under 30 minutes. Needless to say, I was impressed.

sdeberard1234

Sep 25, 2012

after dealing with 3 other dealerships I was so tired of the disrespect. one of the dealerships salesmen even said that my car was a piece of trash! I was so tired but I thought "why not give one more dealership a try" I was immediately greeted with a smile. Jaye Taylor was was there when I came into the showroom. He even had a cold bottle of water for me right away. This salesman when above and beyond to seek out what vehicle I needed. He listened to me with great concern and was very professional. All the other dealerships made me feel like I was just another number and were just there to make another buck. What really surprised me is that Jaye actually demonstrated my corolla with passion. He told me how much he trusted this car because he actually owns one! He even showed me his own vehicle and suggested the accessories that best suited my needs. I have seen a mix of good and bad reviews about this place so it made me a little reluctant at first. I have to say They must have made a huge change because this dealership and Jaye alone made the car buying experience unlike any other. I even recieved Lifetime oil changes! I will refer all my friends and family here.

sunjaybalala

Sep 25, 2012

Trevor was a remarkable sales man that helped put me and my wife into a new Camry XLE that fit our budget perfetly. He didnt try and break us on price every single minute, or have the used car salesman approach. I will always return to Toyota of Lewisivlle to see Trevor!

kaminero

Sep 24, 2012

Angel Calix is the right person on the right place. He was very professional and gave us the price that we expected to get. We came late and he stood with us 1,5 hour after closing time. We are satisfied because we got a great car for good price. I do not know other salesmen but I can say that Angel is the best. His style of working is very professional and effective. You feel that he really takes care of you and will do the best. Great personality with great skills. Before we got there we spent a lot of hours dealing with different dealers and it were horrible experiences only Angel Calix took care of us with respect.

andrewwong

Sep 23, 2012

Scott Groseclose has been a great guy to work with on both of my vehicles through the service department. He always treats me fairly and I can always trust his judgement on service needs. Scott has a great technical knowledge and is somebody I can trust and highly recommend.

cleanride77

Sep 16, 2012

I went to Toyota of Lewisville a couple of months ago to start shopping for a car for my son. When I pulled in I was greeted by a young man name Trevor. He took me inside and listened to all the things I was looking for in vehicle for my son, and the budget I was trying to stay in. Trevor didnt have the typical used car salesman approach, he actually helped me find the perfect car and gave me a reasonable offer that I gladly accepted. All the manages stopped by to say hi and thank me for their business. They made me feel good and didn't ignore me. Trevor followed up with me after the sale to make sure everything was going all right, and to this day i still here from him from time to time. Its nice to feel appreciated and cared about. Thanks Trevor and everyone at Toyota of Lewisville, I know I can send friends and family there and will definitely return.

drkrbolton

Aug 31, 2012

Complaint Description:Purchased a car that had repair issues prior to leaving the lot. My husband and I purchased a 2005 Toyota Avalon on 08/04/2012. During the test drive, I clearly stated to our salesman that the A/C was not cooling as I believe it should. He continued to comment that, due to the heat, it would take awhile to cool because the temparature being over 100. The car colled but not to degree I would expect being that the temperature was down to 68 degrees. Not even 15 days, the A/C was not working. Now granted, I purchased the car with no warranty but I would have gathered that being through a major dealership and them doing their due diligence through the inspection the cars go through and reconditioning surely I would be ok in purchasing the car. My husband felt led not to pursue the purchase but we a pushy salesman that kept trying to get a deal, and the "need to have a car" we went forward wiht the purchase. So I notified the dealership of whay happened and they had me bring the car in, they diagnosed it as having a hole in the condensor and this they would not repair because this is something that is accident related. The sales manager went as far as telling me to try to get it repaired by using my insurance for their rate of $800+ dollars not inclkuding tax. Anyhow, being that we could not afford this, i picked my car up and took it to another repair place for a second opinion and they are certified and the technician is a master tech that has worked on Lexus and Toyota for 20+ years. After looking it over it was found that not only did the condensor need replacing but so did the compressor because there was a leak that had to be ongoing for quite some time, before purchase that would have created this. So we have had to come out of pocket $1500+dollars in repairs for a car we have not had for even 30 days. This is insane, there is no way that due diligence was done on this car to ensure it was quailty leaving out the dar. I will never by from them again and I will tell everyone I know about this ecperience. This is a rip off.Your Desired Resolution:Unless they are reimbursing me, I don't see what can be done but to file this complaint to let other consumers what to expect. I wish I had read reviews on them before going to by and I could have avoided this all together. What a huge disappointment!

rkanderson33

Jul 17, 2012

I went and looked at a car the Lewisville Toyota claim had been through a 126 point inspection. the car had issues the minute I started to move it. Three of the 4 wheel bearings where shot. It was so load inside the car during the test drive you could not ear the salesman talk. Car should no of been on the lot. Test drove a second car and the silly car had no AC. Salesman didn't know it i told him to roll the window down this was going to be a hot test drive. the car was a 2007 Rio with 36,000 miles and they were asking $8,000. WOW! that car new in 2007 sold for a little over $9,000.Having a nice building does not mean they are the best. Toyota of Lewisville lacks good management and honest pricing. If you what to talk about how good your service department is. Don't let a customer drive a car you offer for sale that has mechanical issues. Very disappointed in the overall experience.

rayir

Apr 24, 2012

Called on advertised Camry Hybrid. Asked if it was in stock and what the price was. Internet response was yes and with an internet price. Asked if they would take $X. Yes was the response. Came in on a Friday after work and found Fred. Fred then informs me that car was not on lot and that they have them in the port of Houston. That's strike one as I was told yes it was on lot. Went home to think about it and then called back stating that I would be in Sat to contract on car at port. I asked is price still $X. Yes was the response, price is still $X. Sat comes and I call once more stating, "Coming in to sign contract, is price still $X". "Yes" was the response. Arrive on lot only to find out that price was not $X and that Fred did not get approval from sales manager for price. Sales Manager says "Cannot do it at that price but can do it at this other price". I looked at Fred and shook my head. That's strike two. Its apparent that they operate under the philosophy "Get em in the door and we will sell them something." Unfortunately that also displays a total disrespect for the customer's time. I kept the emails for proof.

cnguyen1823

Feb 16, 2012

My overall experience with Toyota of Lewisville was exceptional. The fleet manager Mike Warren and the new car sales manager Austin Arledge were very knowledgeable and straightforward throughout the entire process. I was able to purchase a new Toyota Camry within my price range. I have sent 3 family members to them and they all purchased a vehicle as well. They were welcoming to my questions and provided me the information I needed to make a smart purchase. I would recommend this dealership to everyone. Thank you for your helpC

madeusafan

Feb 12, 2012

I have purchased over 7 new cars in my life. I have met some pretty shady sales people along the way. The service I got this time around was just fantastic. My wife contacted Toyota Lewisville and spoke to Mr. Allen who was very understanding of our concerns about purchasing a new car. He took the time to listen to our horrible experiences and made it very clear to us that he would change our perception of auto dealers. Mr. Allen in several occassions stressed to us that he would get everything we set out to accomplish . These guys made us Toyota Fans for life. Mr. Allen and Mr. Vintura are 100% genuine and had our best interest at heart. My wife loves her new 4-Runner . I love that fact that I was treated like a human being.. To the staff and management at Toyota of Lewisville Thank you , Hussain Family

geobib

Jan 30, 2012

This salesmanager, Austin Arledge insulted me saying not to visit his dealership anymore just because I ask for a lower price than he quoted for a vehicle. This is not good customer service.

dbeynon

Jan 17, 2012

I purchased my 2005 4 Runner from this dealership new. My 4 Runner has been serviced at the dealership since I purchased. I have found repairs to be done timely & will continue having my vehicle serviced without hesitation. I would purchase another 4 Runner from Toyota of Lewisville. There service has been exceptional.

meganliedtome

Jan 9, 2012

Contact with the General Manager. Great customer service. Fred did great trying to find me a vehicle. I'm fully satisfied with the turn out and this dealership will try to resolve everything possible with in their hands. GM kept his promise. I would recommend this dealership to friend and family.

herberthisfrogs5789

Sep 6, 2011

I like how prompt the service department is on greeting me when I get there and how they explain what needs to be done and the cost without making feel uncomfortable and taken advantage of, which I wasn't.

dtoombs

Jul 14, 2011

I do NOT recommend this dealership. They care more about money than good customer service. I have faulty parts that went out way before they should have.(Toyota even issued a bulletin about it.) They are clearly a manufacturer's defect, but they refuse to replace them even though I have an extended warranty. Other dealerships are doing so out of good will to their customers. I also recently knocked the driver's side mirror off my car. The part had to come from Toyota to match the paint color -- $170! I asked the cost for them to put it on, and they said $162 labor! I took the part to another repair place -- Repairs Unlimited in Lewisville. He had it on my car in less than five minutes and did it for FREE! I have been a loyal customer of Toyota of Lewisville for years, but loyalty means nothing to them. They have lost my business and my respect! Think twice about even purchasing a car from them. You want a dealership that will take care of all of your car needs after the sale. This dealership does not do that.

salar_m

Jun 4, 2011

I have been offered $33,500.00 for toyota siena XLE model with navigation. When i have accepted the offer and ready to buy the car, Austin Ledger, price controller came and forcing me to buy the maroon color car which i don't like. I have already given my choice color. When i refused to take the maroon color car, austin asked me rudely to go out of the dealership. They called my home number and offered me the $33,500.00 price and when i went they have treated me badly. I would recommend not to visit this showroom. They are real crooks.

pdyzzl

Apr 29, 2011

I have never posted a rating or a comment on a business, but Toyota of Lewisville definitely deserves some applause for a "Job Well Done." I needed to purchase a new Camry recently because my daughter was turning sixteen and was inheriting my old Camry. My previous experiences with car dealers has never been an enjoyable transaction, but with the help of our salesman Mark Gonzales and sales manager Preston this was the most effortless purchase I have ever made. Mark knew exactly what I was looking for, and his management staff made sure it was affordable. I used to dread going to a dealership for a new vehicle, but Toyota of Lewisville, Mark Gonzales, and his manager Preston have totally changed my attitude towards this. Thanks so much Mark and I LOVE MY NEW TOYOTA

bobwarner2001

Dec 1, 2010

I originally got a price from the dealership and after I told them of a better price they said they would match it and in fact beat it by $200. When I called them to make sure of the price as I was driving out there to purchase the car, they advised me that they could not sell me the car for that and that they wanted some $1900 more then they original quoted me. When I explained all this to the salesman, he said he would look into it and call me back. I never heard from him again. I then called and left messages for the internet manager to call but never heard from him either. I do not think that this dealership is honest with its customers and will tell them anything to get them into the showroom.

ravisid

Nov 28, 2010

IT was the worst ever experience. This dealership is run by a set of cons. We went to this dealership and spoke to the salesman, test drove the car we liked and we agreed upon a price. The store manager that day too joined us and told that it was a done deal. since it was later in the evening we wanted to see the car in the daylight before signing it. The salesman and the store manager said that it is absolutely fine. Next we turn up with the check and the same salesman was not available so we were introduced to another and he said that there is no way they can offer that price. I see other reviews that a similar thing has happened in the past. Had I read that before I would have saved all the trouble.These guys are absolute cheats. The new salesman refused to let us talk to the store manager who had promised us this deal. I dont know what sadistic pleasure they get out of ill-treating customers. It's only a matter of time before they realize that their cheap selling tactics wont work.Please avoid this dealership.

1st Time Buyer

Apr 28, 2010

Being a single woman I was worried about going to a dealership by myself. I didn't want to get taken advantage of or drive off in something I wasn't completely sure I wanted. When I went to Toyota of Lewisville they greeted me with a smile and made me feel very comfortable. They asked me what I was looking for, my price range, and other a couple of other specifics. They led me to the perfect car right away. It had everything I wanted! It was the right exterior color, interior color, leather seats, etc. Being a first time buyer I was nervous about all the paperwork and wanted to make sure I understood everything before I signed. They took the time to explain everything to me as we went through it. As I was walking out I was very excited about my new purchase, not only because I got exactly what I wanted, but also because I got a great price! Thanks Toyota of Lewisville for taking care of me! I will definitely be back!

spegis

Feb 3, 2010

Brought in my car because of drivers side window was making noise. They checked it out and said I needed a window regulator replaced. They ordered the part and gave me a free loaner car.Mike Hood took care of my wife's Highlander and did a great job!

emad119

Jan 3, 2010

too much issues so far i bough a new car from them and i am not happy at all they rip me off, like staling your money...service manager very rudeeeee...i am pasting my review from other websiteJust do not go there, i bought 2009 Van 1st of all the sales man rip me of 200$ and lied in my face i have to fight with them to get refund for there BSS service plan which I was not able to refund all of it...i went there more than 5 times each time they tell me sales man busy with other customer. one time they told me he is gone home and guess what i bumped in him in the corridor what F*** liers...the sale part is over...a new episode of their service oh my god they damaged plastic seal in my van and refused to fix it i had argue with them for two hours, i submitted a complain through BBB. I hope they will fix it?

Formula455

Dec 2, 2009

STAY AWAY FROM THIS DEALER...JUST LIKE THE POSTER BEFORE ME SAID, THEY WILL "AGREE TO A DEAL" WITH YOU AND THEN CHANGE THE PRICE WHEN YOU COME IN. I was looking for an '07 Mazda3 for my daughter and saw an eBay auction from this dealer online for one. I went in and test drove it on my way home one evening and tried to make a deal. The sales manager and I were about $900 apart and I decided to think about it. Candice the marketing manager called me a couple of days later to see if they could do anything to make the deal work and I told her I would raise my offer $500 and that I would come in to buy it if that was acceptable. She checked with the pre-owned sales manager Chris, called me back 5 minutes later and told me we had a deal. She even called back again a few minutes later and spoke to my wife and said Chris wanted to make sure we understood the $12,500 did not include tax and title, etc. and my wife told her we knew the tax and title, etc. was extra. By the time I got to the dealer an hour later, Chris the pre-owned sales manager told me that they could not sell the car to me at the $12,500 now, nor at the $12,900 they had countered with earlier that week, but only the full asking price of $13,433 and not a dollar less. I asked for an explanation and all he could say is we are loosing money at the asking price. I asked him why did you call me at home, solicit my best offer and accept it, and he had no real answer. This is not a "no haggle price" dealer by the way. The marketing manager Candice told me she was very sorry for what had happened, and said that her manager really had approved the deal, but for whatever reason the main sales manager Steve DeWitt was the one that had overriden that decision. I asked to meet with Steve and after explaining to him what had happened to me, all he would say is that they wouldn't sell the car for one dollar less than the asking price of $13,433. No apology, no acknowledgement that they had accepted the offer an hour ago and now changed their minds, just here is the real price, take it or leave it. I told him that deceptive wasn't a strong enough word for what they did and all he would say was that no employee was authorized to agree to an offer over the phone and he would not do anything to make it right. I finally told him in the privacy of his office that this was the kind of BS that makes people hate going to car dealerships and he asked me to leave for the one time use of the word BS, and that I was not being professional. Evidently their definition of professional behavior allows them to agree on an offer on the phone and then renig on it when you come in, but if you don't take it and go away happily, then you are the one that isn't being professional. This is the management of the dealership that lives up to the worst tactics that you hear about in the car business so stay away from Toyota of Lewisville if you don't like to be treated as I was. If you happen to see one of their eBay auctions, be sure to click on their feedback with eBay and read some of the negative feedback they have. Along with the posts on this site, it gives you a lot of insight into Toyota of Lewisville.

damzam

Oct 31, 2009

*** THESE PEOPLE ARE HUSTLERS AND SNAKES .... STAY AWAY! ***My wife got a quote on a car over the phone from one of their sales associates. After the offer was made, she took our baby twin girls to the bank to get a cashier's check, and we drove 45 minutes to get to the dealership.We show up, check in hand, and tell them exactly what we were told on the phone. They say, great, why don't you test drive the car before you buy it. And then, after my wife had driven the vehicle, they explain that they were NOT WILLING TO HONOR THE PRICE THEY OFFERED OVER THE PHONE!And then the sales manager proceeded to lie through his teeth, claiming the sales associate who made the offer "wasn't answering his phone". But the guy who made the offer was clearly in the building--we were told as such by other employees.This was a massively painful ordeal, shuttling our baby twins around to get a cashier's check and driving up to the dealership, and WE WASTED FOUR HOURS THAT I WISH WE COULD HAVE BACK.These people DON'T SEEM TO CARE AT ALL that they wasted our time.They don't care that what they're doing is UNETHICAL.And they don't seem the least bit troubled by the fact that THEY LIED TO A MOTHER OF TWIN BABIES TO LURE HER INTO THE BUILDING SO THAT THE SALES MANAGER WOULD GET A CHANCE TO HUSTLER HER.These people have no shame, no scruples, and no dignity whatsoever.

cjmaiden

Jul 20, 2009

Karim was very helpful, I told him what I wanted and he immediately found it for me. He was very patient and understanding of my time and made allowances for me. When I purchased my car it was very non-eventful, all the workers explained everything in detail for me. I am VERY comfortable with my purchase and will CONTINUE to buy Toyota. Thanks to everyone especially Candise(great phone customer service) and Karim (great salesman) and whoever did the financing for me, he was awesome too! Overall, I am pleased with my purchase and the service at Toyota Lewisville! :)

toyota5564

Jun 26, 2009

I came in for an express lube oil change, engine air filter replacement and cabin air filter replacement. When my vehicle was returned to me, I heard a loud rumble from the engine, approaching the exit to the dealership parking lot. Apparently the service tech didnt hear this before he returned my vehicle to me. I took the car back in, popped the hood and showed the service director that my oil filler cap was sitting on the intake instead of capped onto the engine, with oil spilled onto my engine. They put the cap back on, cleaned off the engine and returned my car. As I drove off the lot, I continued to hear the loud rumble as the engine sounded like it was wheezing & sucking in air, and a plastic buzzing / grinding / vibration upon acceleration. I took the service manager for a drive and he confirmed my observations. They took my car back in. Hours later, it turns out, the tech hadnt put on the engine air filter back on correctly, as the buzzing was from the filter (put on only half way) vibrating plastic on plastic, under the hood. In summary, I was charged $85 for parts & labor for the engine air filter and cabin filter (excluding oil change), intense aggravation, several hours lost of my valuable work time, and a crap job on what is a very simple and basic routine service. When my car was returned to me the 3rd time, it appeared to be okay. I am hoping there was no engine damage from this dealership mistreatment of my vehicle. At the very least, if there was any desire for building customer relationships, they would have offered me my money back to compensate for this mess (I did ask for this and was denied). I am extremely disappointed and terrified of the express lube operation. This is entirely unacceptable for high-priced dealership service.

MWOLF

Apr 11, 2009

I was greeted when I entered the lot with a smile and a handshake. I was asked what type of car was I interested in and at that time I explained that I wanted an 09 Camry. He asked about what colors and features. I explained what accessories I wanted and we found a unit on the lot that worked for me. We took a test drive--it is a Camry after all and it had a smooth transmission. He explained gas mileage, features and after driving it for a while I came back and he gave me his business card. I came back three days later and negotiated a reasonable price--less than MSRP--with all the accessories I wanted. The salesperson was friendly, non-aggressive and very helpful. I had an excellent experience.

DrDC123

Apr 9, 2009

I'm a very cautious and meticulous person, and did my research in depth for the past 2 months about getting my new highlander. I don't know about the other guys at the place, but you cannot go wrong with Son. The guy gave me no run-arounds, and was the most inter-personal kid i had yet met. Both figuratively and literally, Son delivered me my ideal car/package! I couldn't be more pleased.

jg3783

Apr 6, 2009

Best buying experience I've ever had. My salesman was very patient and professional. I didn't feel pressured at all during the entire process. The entire staff seemed to all be excited about working there and made me feel very welcome. They have a deli there that has some great coffee.

nightowl

Mar 17, 2009

Don't come to this dealership. The manager in charge of the service department has a bad temper and he has given me and other customers a horrible attitude. He needs anger management classes. Also the rest of the people that work in service are rude, unfriendly, unhelpful and will try and swindle you if you aren't paying any attention. Stay away from this hole!!

jase1125

Sep 30, 2008

1. They are the most dishonest dealership I have ever done business with. They misrepresented facts about the vehicle and packages installed on the vehicle. 2. They changed the sale price on the vehicle when it went to financing. 3. They changed the contract, forged my name and resubmitted it to Toyota Financial. Stay away as these guys are the scum of the earth.

DFWToyotaBuyer

Dec 20, 2004

When I found this website one day before I visited the dealership, I felt pretty depressed as I was very likely to buy a 2005 Camry LE from this dealership if they did not play game with me. Luckily, the deal went smoothly. Here is my story.<br><br>We had two Honda for the past ten years and were interested to see how Toyota can compare with Honda. We first decided the 2005 Camry LE with silver color was our top choice. Then sent out a quote to all Toyota dealer within DFW area. Within one day, almost all dealerships returned emails, some with quote and some required more information. As we had a bad experience with a Honda salesperson who just could honor his quote when we arrived the Honda dealership, I specifically mentioned in my email: DON'T play game and give me the final price to drive out of door. I also did not like dealership bother me and left no real contact phone number. <br><br>Still surprisingly I got a call from Steve McKoon at Toyota of Lewisville. Although I don't like to be disturbed, I was still appreciated his persistence. From my experience, this kind of salesperson is always pretty good as he/she can go extra mile to find out what customer want. After discussing with Steve what our expectation, he emailed the quote meeting our expectation a couple of hours latter. I am sorry I am not going to reveal this price as Toyota $1000 rebate may disappear and their price may change. I just don't want to give you a wrong expectation when you see my posting. But all I can tell you is the price was quite competitive in the market. My way to do business is if salesperson treats me well and I will bring him my business. <br>The next day, my wife and I went to the dealership. To my surprise, the car we were interested had been parked in front of the door. After short test drive with Steve, we decided to buy the car and sign the contract. When Steve gave me the final price of the car, the real price was even a little bit lower than the price he quoted me. Usually we don't want to buy any additional option whenever we bought a new car. As he did such excellent job not to play game with us, we added a couple of unnecessary options to the car just to give back them some profit margin. From the time we drove in the dealership to the time we drove out with the brand new car, it took about one and half hours and we felt very happy with the whole transaction. <br><br>Overall, here is my suggestion if you try to avoid painful hassle process to buy a new Toyota.<br>1) Quote online via email. Always request final drive out price. You won't bother to contact the dealerships if they can not provide a good price.<br>2) Know you exactly what you want and what you expectation. For most of people, it is always a bad idea to try to buy a new car without extensive research to know what's are standard and what's a good price.<br>3) Go with standard options. <br>4) Finance through your credit union or bank. It will be long process if you decide to finance through dealership, not mention so many miserable stories from Dateline or 20/20.<br>5) Bring your own calculator. Luckily, my math is good enough to calculate some key numbers just using my mind. <br>6) Make an appointment and always be on time. Every customer hates to see his/her salesperson to take care of two different customers at the same time. <br><br>Finally, we felt good in our Camery purcharse experience and wish good luck to every one.