Used Cars for Sale at Lunde's Peoria Volkswagen in Peoria, AZ

Stephy

Jul 19, 2016

My sales guy Albert was absolutely amazing!! I'm super thankful to him and the team at peoria vw!!! Best sales and service team ever!!

DClark

Jun 22, 2016

I loved my experience with my sales person, Doug. He was very helpful and got me a great deal on my new Jetta. With the lifetime warrenty, you won't find a better VW dealership. I would highly recommend them

JEdub

May 23, 2016

Stopped into to look at the new 1.4 Jetta's they have.. Incredible deal going on through Memorial Day. Met up with Ty (I have worked with him before on prior purchase..) I test drove the car.(best car for the money hands down). Ty is a car guy.. he knows these cars inside and out. With their new lifetime warranty it was a done deal. Nathaniel went through my options with me..very easy going ..no pressure..went in at 11am..was driving home in my new Jetta at 1pm.. Great experience and their service department is great as well ..I take my other VW's there for scheduled service..

G & T Streich

May 22, 2016

We recently purchased a 2016 Jetta Sport from Lunde's Peoria Volkswagon and our experience was extremely positive! There were a few visits to the dealership before we made our final decision, and we were very impressed with the courtesy and knowledge of everyone we came in contact with, and the fact that we felt no pressure to make our purchase before we were ready, unlike our experience at some other dealerships. They knew our budget constraints and never tried to convince us to purchase a vehicle that we really couldn't afford. Their prices were considerably less then those quoted by other dealerships for similarly equipped vehicles which made Lunde's the obvious choice! Miguel and Doug in sales went over and above to help us find our perfect vehicle. The finance department handled all of the required paperwork, quickly and efficiently. The finishing touch was being introduced to the dealership owner as we were getting ready to leave with our new car!

G & T Streich

May 22, 2016

We recently purchased a 2016 Jetta Sport from Lunde's Peoria Volkswagon and our experience was extremely positive! There were a few visits to the dealership before we made our final decision, and we were very impressed with the courtesy and knowledge of everyone we came in contact with, and the fact that we felt no pressure to make our purchase before we were ready, unlike our experience at some other dealerships. They knew our budget constraints and never tried to convince us to purchase a vehicle that we really couldn't afford. Their prices were considerably less then those quoted by other dealerships for similarly equipped vehicles which made Lunde's the obvious choice! Miguel and Doug in sales went over and above to help us find our perfect vehicle. The finance department handled all of the required paperwork, quickly and efficiently. The finishing touch was being introduced to the dealership owner as we were getting ready to leave with our new car!

Brandon k

May 18, 2016

Leased a Passat for 3.5 years. The car was great and the service department was even better. This was our first time leasing a vehicle and knew to take extra good care of it to avoid any repairs. At the end of the lease we contacted the bank who scheduled someone to evaluate it prior to bringing it back to the dealership. We were given a paper saying there are no repairs needed and we owe a zero amount when returning it. We paid our last payment and turned the car in which took less than five min.

G. P.

May 14, 2016

In January I stopped by and met your Sales Consultant Doug, and was overly impressed by his approach and remarkable great service. Obviously months later I returned to lease a new vehicle (Passat) and again, the service Doug extended was top-notch. Thank you VW Peoria for making this event a pleasant one.

Hipdog

May 14, 2016

In January I stopped by and met your Sales Consultant Doug, and was overly impressed by his approach and remarkable great service. Obviously months later I returned to lease a new vehicle (Passat) and again, the service Doug extended was top-notch. Thank you VW Peoria for making this event a pleasant one.

Chadillac

May 12, 2016

Dealership is bar none the best car buying experience I've ever had at 39. So far great SUV. Snappy off the line. Great handling rig.

Azmotomania

May 3, 2016

I purchased my used Volkswagen GTI here about a month ago. I dropped the car off for an oil change and they fixed some stuff I didn't even notice was broken. They washed the car up and even dropped it off to me! They went above and beyond to make sure I was happy and enjoyed my experiance. The store is very clean and neat. The shop was very helpful. The financing was smooth and flawless. They even called to make sure I enjoyed my new GTI! Talk you Youssef Bastawy for the best deal!

Colleen

Apr 7, 2016

Just bought a 2013 VW Beetle for my daughter to replace hers which was wrecked a couple weeks ago. My first contact was with Bennet in the internet department. She is delightful. Once at the dealership she handed us off to Miguel who helped us on the lot and with test driving the cars. Miguel was very helpful and professional. We spoke briefly that night with Brad the sales manager who was pleasant and helpful as well. Then we left. Two days later when we had made the decision which vehicle was the right choice for us, I came to an agreement over the phone on the price and set an appointment to sign documents and pick up the car later in the day. I filled out some information for the dealership online. A few hours later Miguel picked me up and took me to the dealership to get the car. Once there I signed paperwork which took about 15 minutes and Miguel walked me out to the new/used car. He was very helpful in explaining some of the bells and whistles before I took the car home. Good experience with the not so pleasant task of replacing a wrecked car.

Ulsh55

Apr 5, 2016

This is a first rate outfit. They were both professional and low key, which added to the buying experience. I never felt pressured to buy, and they were attentive and proactive. Both Albert and Josh were first rate. They also were flexible on pricing, and I left feeling (for the first time ever in buying a car)as if I had NOT overpaid. Highly recommend this dealer!

efong

Mar 31, 2016

I have purchased two Jettas through Lunde's Peoria Volkswagen in the last 11 months and I will continue to do business with them because of the overall hassle free experience. I just love they way they go about their work. No more nightmares when buying a car!

kencoop

Mar 25, 2016

Neal was exceptional. always prompt and professional. I Showed him a error in my last bill and he was more then happy to correct. I love this dealership.

Cutetempeboy

Mar 16, 2016

One of the things I love about doing business at Peoria VW is the no sales pressure approach. You can browse the lot or come into to take a test drive on a vehicle you saw online with no hassle or pressure. The sales staff is extremely knowledgeable with only the best interest of the customer at heart. There are no shady sales tactics and honesty is their #1 motto.I would definitely recommend Peoria VW to my friends, family, and coworkers for anyone that might be looking to purchase a vehicle.

lhenry2

Mar 1, 2016

I'm a fan of the VW brand and have been buying / leasing VW's in the Phoenix area for 15 years. Over the years, I'd purchased 5 VW's from 3 other valley dealers located closer to my residence in Mesa, but had grown tired of the games, even with salesmen I'd had a prior working relationship with. Endless dealer add-ons to fight through to get to a website price. Sometimes just finding out the cap cost or money factor they're using on a lease isn't so easy.Not with Peoria VW. These guys are the best! No secrets, no surprises, and no games. Even the dreaded visit to the finance office is low key. This is what happens when a dealer doesn't run it's sales staff on commission, and it is a refreshing change from the usual stressful day spent at a typical dealer.In the end, Lunde's Peoria VW beat a couple other valley dealers on price, and the whole deal was the smoothest I've experienced. Doug Luoma was terrific in sales, and Rick Doschadis made a good deal quickly without a bunch of back and forth haggling. Phillip Vigarino made the finance portion a piece of cake, and this is often the worst part of the buying experience.I'll probably even come back for service, even though I'm across town. Lunde's really treats their customers the right way. I'm glad I found them.

shwhIII

Feb 21, 2016

Just leased a new Beetle SEL and once again the complete process was professional, friendly, and completely hassle free. I'm a return customer and know that any service the car needs will be absolutely first rate.

Lorims

Feb 14, 2016

I bought a 2016 VW Passat. This is our third VW from your dealership. Our salesmen Chip was wonderful and very patient with us. Would buy again. Great and fast experience. Financing was quick and easy.

vinceice9

Feb 8, 2016

We received awesome attention from the first phone call through driving the car off the lot. You clearly have and run an excellent business and it was reflected through Ana, Albert, and Phillip. Special thanks to Albert for picking Tammy and I up at the airport. We appreciate the great service and really love the car. It's not often you're this happy with a major purchase. Usually you're a little unsure... Not this time. After driving the new Golf back to CA, we are sure that we got an excellent car for a very good price. We will be happy, and go out of our way to recommend Lunde VW to anyone we know in the area looking for a car. Thank you Ana, Albert, and Phillip and Lunde Team!

Aher152

Jan 2, 2016

The whole experience was amazing! From Wayne in sales to Pat and Dave in finance these guys know what they are doing and will work endlessly to get you in the right car at the right deal! By far the best dealership I have ever visited! Thank you all!

HappyVWGuy

Dec 23, 2015

This was my first VW buy and I had to find the best. And that is what I found!Jack was my Sales Guy and he was GREAT! He went above and beyond to make sure that I was taken care of and also made sure I wasn't left hanging waiting to finish the process either. My finance guy (Phil I think) was great as well. He explained everything and did not pressure me into anything I didn't want. And with that said I must say only 3.5 hrs from first test drive to driving car off lot home. It was the easiest car buying process ever!!And even after I drove off lot I noticed that I didn't have any floor mats in my car. That was not a problem after apologizing Jack was on it and within 20 min was back on phone telling me he had my mats ready to go.I even had my first run in with Service Dept and they are GREAT as well. I had to get a tire changed out and that was done in a breeze I was in and out in no time.You folk's have made me a VW fan hands down!!

vwdub75

Dec 19, 2015

Ty was easy to work with. Had a good experience and everyone made our family feel welcomed. Thanks for the new car experience! Thanks again..

Hawk Miller

Dec 1, 2015

Peoria VW was a great place to buy a car. My salesman Levi was fantastic! The entire car buying process was super stress free and relaxed. I drove home with the car I wanted and paid a very fair price for it. I couldn't have been more happy with the great service I received! I would definitely recommend this dealer.

rrgutzjr

Nov 30, 2015

I am a repeat customer who enjoyed the environment & the friendly staff that I came back to trade-in my 2012 Jetta for a brand new 2016 Jetta. Whitney was so wonderful and understanding to our issues and concerns. It took a lot of pressure away from the buying experience.

JAMES TDI

Nov 3, 2015

I BROUGHT IN A 2012 JETTA TDI FOR ITS 50000 MILE TUNE UP. THEY WERE WAITING FOR ME AT THE APPOINTED TIME. WHEN THE USUAL DRIVER WAS UNABLE TO TAKE ME HOME, THEY FOUND ANOTHER ONE QUICKLY, THOUGH I WAS WILLING TO WAIT UNTIL THE FIRST GUY WAS AVAILABLE. THE WORK WAS DONE BEFORE THE APPOINTED TIME AND I WAS NOTIFIED. IT WAS CLEANED AND LIGHTLY VACUUMED FOR ME. I WAS VERY HAPPY WITH THE SERVICE.

SantaFred

Nov 3, 2015

Besides free massages and a Beer Garden I believe you guys have the best place around. I look forward to bring my Vdub into service. Everyone I come into contact with is very friendly, courteous, very helpful and Happy. Everyone seems to be very happy to be working there and it shows. We are now in the process of buying our second VW from LundesPeoria VW, two car family. And I trust them, This is the first dealership I can say this about.

SPJ16

Oct 27, 2015

I had initially visited Lunde's VW for service on my 2012 Jetta, not with the intention of driving away in a new vehicle (although, I am thrilled for that outcome). While waiting for the service to be taken care of, I decided to browse the new models and see features, price points, etc. As I was looking outside, a sales consultant named Chip came out to greet me. We spoke about my visit and service on my current vehicle, and new models, trading in, and so on. He inquired of my wants and needs and proceeded to show me the new 2016 Jetta Sport that was in the showroom. He was very thorough in his explanation of features, and gave some great advice based on some of the things I would want in a new vehicle, but he was not at all pushy or aggressive. He was exceptionally informative with regards to leasing a vehicle, which is something I had been researching, but did not know all of the advantages/disadvantages. He took me out on the lot and we checked out the different options of colors and models and I fell in love with the Sport Jetta in red. The financing department was great as well, helping with the trade in process and getting me a reasonable payment for my new car. Chip did a great job helping me before and after the sale, setting up the navigation and other systems for me. I will highly recommend him and Lunde's VW to anyone thinking about buying a new VW, or just a new car in general. Thank you so much for the wonderful experience and I love my new car!

Rog

Oct 22, 2015

Easiest purchase I've ever made of a car. In and out in less than 45 minutes with Bennet setting up the deal in advance online, manager troy closing deal before i got there by phone and Daniel meeting me at the door, handed me the keys for test drive car washed and ready while he finished paper work as I tested car came back signed paper and gone with new car and free t shirts to boot 10 minutes after test drive. Truly no hassel car purchase for me. Rog

I. Chirco

Oct 12, 2015

Thanks to Doug Luoma and his co-workers this was the best ever car buying experience we ever had! Thank you all for a great customer service that couldn't be any better!

Rick S

Sep 14, 2015

I purchased a 2013 VW Jetta TDI. The car is great as was the purchasing experience. I was referred to you by my son-in-law because of his positive experience and he was totally correct in is glowing accolades. Easiest and most painless car purchase ever. Thanks

Veronica

Sep 11, 2015

My wife and I both walked in not really expecting to buy on our first visit. But Chip took us through the whole car inside and out teaching us everything about the vehicle and what made it better than any of the others in its class. We really enjoyed our buying experience at Lunde's the staff was genuinely friendly and courteous. We will definitely recommend Lunde's to all our friends.

Greg

Aug 31, 2015

Doug did a great job helping me acquire a used car for my daughter. He was very professional and courteous. Thanks Doug!! Sincerely, Greg Wiegand

Casey

Aug 26, 2015

I've purchased two vehicles from them. They're always perfectly professional, perfectly friendly. I felt like I was buying from a friend when I went for my cars. If you're into VW and even if you're not, you'e gotta give them a try. Ask for Albert as your Salesman, and Nathaniel for your finance guy. They are the reason I'll be back when I need a new car.

NataliePhx

Aug 26, 2015

We needed a second car, and were interested in a Volkswagen Jetta. After doing some research, we found the best options and pricing being offered at Lunde's Peoria Volkswagen. Because the staff is not paid solely on commission, we were comfortable with purchasing the first Jetta we saw. Miguel was so helpful and honest with us, answering the questions we needed to know about the car that would assist us the with the needs we had for our daily lives. Since Miguel also owned a couple Volkswagens himself, he was able to give his own personal testimony as well and, because of years of experience with car sales, he was able to help us with explaining the financing we personally needed before turning us over to the finance manager (who was also very helpful and courteous). We had never purchased a car from a dealership before, and were very glad we chose Lunde's Peoria Volkswagen for this first experience. Their service, as well as their really great front office atmosphere (fun historic Volkswagen presence!), made the process of car buying a pleasure to do.

Tee

Aug 19, 2015

I had the pleasure of working with David at the dealership. He was very upfront informational and made me feel comfortable about dating my new Nissan Sentra. I would recommend everyone to Peoria VW and speak to David. Doug you were great too!

Aloucks

Aug 15, 2015

The guys there were so helpful and so honest! I LOVE that! I couldn't ask for a better dealership! I would recommend ANYONE here who needs a car! Thank you guys!

Cappy reid

Aug 13, 2015

Recently, we purchased a 2015 VW Jetta sedan. It was by far the BEST car buying experience ever! I first found the car on Lunde's online inventory. I was immediately contacted via email by an associate and we began negotiating costs. Bennett gave us a GREAT deal and soon we were on our way to Peoria to test drive the vehicle. As soon as we got there, Albert had the car waiting and answered all our questions. Once in finance, Nathaniel had us out in 25 min !!! We got a great deal and we're out in less than 1 hr and 15 min. I would highly recommend buying a car from Lunde VW !!!

Sladjana Popara

Aug 13, 2015

Without a doubt the best car buying experience. This dealership truly cares about their customers and making sure their customers leave 100% happy and satisfied! Super friendly staff! Very friendly and fun environment! I am in LOVE with my Jetta and will only buy from Volkswagen from now on. Thank you!!!

Sladjanapx

Aug 13, 2015

I recently purchased a 2014 Volkswagen Jetta from the Lunde's VW. Not only am I so in love with my car, but the overal experience was amazing!!! The staff here is so friendly and caring. They truly care about their customers and are there to help. I will only purchase from this Dealership going forward!!!

Cap

Aug 12, 2015

Recently, we purchased a 2015 VW Jetta sedan. It was by far the BEST car buying experience ever! I first found the car on Lunde's online inventory. I was immediately contacted via email by an associate and we began negotiating costs. Bennett gave us a GREAT deal and soon we were on our way to Peoria to test drive the vehicle. As soon as we got there, Albert had the car waiting and answered all our questions. Once in finance, Nathaniel had us out in 25 min !!! We got a great deal and we're out in less than 1 hr and 15 min. I would highly recommend buying a car from Lunde VW !!!

DBeesonRN

Aug 12, 2015

Was looking for a new car. Found Tiguan in Showroom that was exactly what I was looking for. This is my 2nd Volkswagen, when deciding on a new car I looked at other "luxury" models, but came back for Volkswagen superior craftsmanship, design, and dependability. Sales Team was friendly, informative, and no high pressure. Very easy and fun experience - which I never thought I would say about buying a car. Doug (Salesman) and Troy (Manager) were very easy to work with. Alex (finance) was helpful and actually had fun signing on the dotted line. Love, love, love my new car and the whole experience was positive.

Bob V

Aug 2, 2015

I live in Wyoming and was visiting my sister when I stopped by the dealership to have the oil changed on my 10 year old Passat. While waiting for my car to be finished I walked the lot and spotted a 2013 Jetta TDI with exactly the options I was looking for. I didn't buy it that day but, I saw it was still available a bit later. I reached out to the dealership and was contacted immediately and had a very nice discussion with Bennet. She was very helpful and best of all, professional and not at all high pressure. We made the deal and I flew down from Billings, MT the next day to pick up the car. Everyone at the dealership was great to work with from Troy, to Nathan in finance and Danny in sales. The dealership has a nice warm family feel to it unlike so many other high pressure dealerships. It was well worth my time to come to Peoria VW. Thanks for a great experience!

Aly

Aug 1, 2015

I had an amazing experience with Peoria VW!!! It started with my inquiry online through the USAA car buying program when Bennet called! She was the 2nd person to reach out to me and after talking to her I knew I would only purchase a VW from this dealership! When I went in I had the opportunity to work with Ty and he was amazing! He was so friendly and super helpful with all of my questions!! He helped make me feel so confident about my decision to purchase my new VW Golf. I actually went in just to test drive the vehicle and left being a proud owner of my first VW!!! The finance team was amazing as well!! I really felt like they did everything they could to get me the best deal possible! I love Peoria VW and think everyone needs to get their vehicles from them!!

bviering

Aug 1, 2015

I live in Wyoming and was visiting my sister when I stopped by the dealership to have the oil changed on my 10 year old Passat. While waiting for my car to be finished I walked the lot and spotted a 2013 Jetta TDI with exactly the options I was looking for. I didn't buy it that day but, I saw it was still available a bit later. I reached out to the dealership and was contacted immediately and had a very nice discussion with Bennet. She was very helpful and best of all, professional and not at all high pressure. We made the deal and I flew down from Billings, MT the next day to pick up the car. Everyone at the dealership was great to work with from Troy, to Nathan in finance and Danny in sales.The dealership has a nice warm family feel to it unlike so many other high pressure dealerships. It was well worth my time to come to Peoria VW. Thanks for a great experience!

Alybee

Jul 31, 2015

I had an amazing experience with Peoria VW!!! It started with my inquiry online through the USAA car buying program when Bennet called! She was the 2nd person to reach out to me and after talking to her I knew I would only purchase a VW from this dealership! When I went in I had the opportunity to work with Ty and he was amazing! He was so friendly and super helpful with all of my questions!! He helped make me feel so confident about my decision to purchase my new VW Golf. I actually went in just to test drive the vehicle and left being a proud owner of my first VW!!! The finance team was amazing as well!! I really felt like they did everything they could to get me the best deal possible! I love Peoria VW and think everyone needs to get their vehicles from them!!

Erick Soto & Elizabeth Hernandez

Jul 6, 2015

We got a 2015 passat. The service was outstanding. From first phone call e received from vanessa ventura to the awesome impresive service from chip rooney, no one may like the finance department but we had a great service from Phil. The experience was just relax no pressure to buy a vehicle that did not fit our needs. For us was a great experience from the moment we step inside their dealeship. It felt more like a vw club than a dealership. If we ever need another vehicle lunes volkswagen ( Lune's VW Club ) will be our next visit. Thanks for everything.

theszokes

Jul 2, 2015

best service and dealership in the usa first class service managers customer reps clerical floor managers with out a doubt best dealership that ever worked on my auto p.s. i am 75 years old

Peoria AZ

Jun 29, 2015

We purchased a 2015 Passat TDI SE. The entire process was smooth and unpressured. A good group of people to work with.

VWpops

Jun 28, 2015

There no pressure at all. There was no 'dumb' questions. I have never been treated so nice at any dealership and I have been buying cares for 50 years.

HeatherMac

Jun 26, 2015

I purchased a 2007 BMX X5 The vehicle is in great condition inside and out. It was priced appropriately for the year and low mileage. Chip Rooney did a wonderful job of learning my needs and explaining the vehicle to me. He kept a friendly communication with no pressure as I made the decision to purchase. They even came to pick me up from my home to finish the paperwork. I love the fact that the pricing is upfront and haggle free. No hidden charges or strong arm tactics to buy pointless add-on's. The finance department worked very hard to get me the rate and payment that I desired. I wanted the next to impossible and may have been a bit irrational but they treated me respectfully and made the deal happen! I look forward to doing business with this company and will recommend them to my friends and clients!

HeatherMac

Jun 26, 2015

I purchased a 2007 BMX X5 The vehicle is in great condition inside and out. It was priced appropriately for the year and low mileage. Chip Rooney did a wonderful job of learning my needs and explaining the vehicle to me. He kept a friendly communication with no pressure as I made the decision to purchase. They even came to pick me up from my home to finish the paperwork. I love the fact that the pricing is upfront and haggle free. No hidden charges or strong arm tactics to buy pointless add-on's. The finance department worked very hard to get me the rate and payment that I desired. I wanted the next to impossible and may have been a bit irrational but they treated me respectfully and made the deal happen! I look forward to doing business with this company and will recommend them to my friends and clients!

Matt & Sol

Jun 11, 2015

Doug & Rick are 1st class! Shop all you want, these guys get it done. The only place I will EVER buy a VW will be Lunde's Peoria Volkswagen. We bought 2015 VW Convertible tdi, w/Fender!Nuff said, Matt & Sol

Vader

Jun 5, 2015

Great friendly atmosphere, very comfortable & relaxed , and educational !!! Looking forward to going back to use their services. Will recommend friends and anyone to experience the same joyful buying experience, thanks ??!!

isabella.m.h

May 21, 2015

They were all so helpful and friendly. They really did everything they could to make sure that I got what I wanted, even as a first time buyer. I couldn't be happier with my experience here! I love my new car and I love how incredibly I was treated throughout my whole visit.

mk7gti

May 21, 2015

I really can't express how blown away I was by the outstanding experience I had with Chip abd the rest of the Lunde team. I originally went in still in the beginning phases of looking for a car and wasn't ready to buy a car yet. Chip answered all my questions and showed me several cars without pressuring me at all. I left that day only to return a week later after dealing with multiple other salesman and dealerships who couldn't compare to my experience with Chip. We worked out a deal, I am still very happy with, with amazing ease and comfort. I never once felt like anybody there was there for any other reason then to help me out the best they could. The entire experience changed my view of dealerships...

Bagel

May 19, 2015

THE BEST CAR BUYING EXPERIENCE I HAVE EVER HAD. DOUG AND DAVID WERE OUTSTANDING.. WOULD RECOMMEND THIS DEALERSHIP TO EVERYONE. I WILL RETURN WHEN BUYING ANOTHER VEHICLE.

Thomas 66

May 19, 2015

I can't say enough good things about my experience with Lunde's Peoria VW. I went in knowing exactly what I wanted, a new Beetle TDI. They had 2 identical models to choose from with only the color being different. The financing process was a breeze and everything was squared away and finished in a very short period of time. David in finance was incredible and my sales person Chip was awesome. The delivery was thorough and Chip made sure I was oriented to all the features of the car and made sure I met the Service Manager as well. There was never any pressure and the price I paid was an exceptional deal. These guys have the great car buying experience down pat!

penny

May 15, 2015

Not a thing! Alex and Bill as always were fantastic! Kevin rotated my tires in short time and Darius...well, he's the best! Thanks too to the crew who completed my oil change in record time and left me with a clean car!

JWL

May 12, 2015

We had a great time buying our new Beetle. Albert and Troy were a pleasure to do business with. Nathanial made the paperwork simple and easy. We would recommend this dealership to anyone wanting to buy a car at a fair price, be treated with respect and consideration. What a pleasure! Thank you again, we look forward to a great relationship with these folks.

Sunny

May 12, 2015

The title sums it up. if you want the detailed story, read on.I called Lundes Peoria VW for a second opinion on an intermittent issue - check light indicator when my previously trusted VW dealership couldnt fix or recreate the issue. Getting an appointment on the same day was a breeze (surprise #1) and I specifically asked for Chris based on his reviews on dealer rater. As I was driving to the dealership the check engine light came on! (Surprise #2). This was unpleasant as I had just finished servicing my 2013 VW Passat TDI at the other dealership 3 days back. I met Chris at the service station. After patiently listening to my car troubles he immediately got on top of the task and asked me to wait for an hour. When I expressed my dissatisfaction over the long wait he patiently explained that they need to hook the car up to the computer and that the analysis took time. While I was waiting for the car to be "un-hooked" , I ambled around the tastefully decorated dealership and met Miguel from the sales team. Miguel and I had a pleasant chat about VWs, TDIs and how the European Passats look way cooler than their American counterparts. In all of the 20 minutes that we conversed, Miguel never threw a curve ball sales pitch at me (Surprise #3). All this was happening at about 4:30pm and I wasnt sure if the problem would be fixed on the same day. Sure enough, at about 5:15 Chris came over and explained that they needed another day to fix the issue - a pump that regulates the engine temperature had blown. We discussed some options and Chris helped me find a loaner (surprise #4) to get back home. We spoke briefly about when the car would be ready and I parted with my best contact number. Next day when Chris called me , I casually asked him if he could fill Nitrogen in the tires. He agreed. When I picked my car up at the appointed time, Chris surprised me again (If you are still counting - surprise #5 !) by waiving the cost of the tire caps and the effort of filling the nitrogen. If you have read this far, the following statement shouldnt surprise you - I'm never visiting any other VW dealership in Phoenix. Never. Lunde's VW have earned another lifetime customer. PS: I have already recommended this family owned dealership to my friends. Lunde's peoria VW is a place where attention to detail and customer satisfaction are not just words but a way of life.PPS: Keep doing what you do, Chris and Miguel!

mustanggirl

Apr 30, 2015

I walked in wary and suspicious, after having been to two other dealerships. The ford dealership completely ignored me, maybe because I'd come from the gym. The other place tried to hold me hostage. So when I walked in here, I was waiting for the sharks to circle. I worked with Whitney and Troy. When I found out that they don't work on commission, all the hard edges melted away. I bought a 2012 mustang gt premium convertible. They actually printed out all the costs and let me take it with to think about it. It's the first time I ever walked away from a dealer feeling like we both got something out of the deal. I would definitely recommend them and would buy from them again.

hdunphy23

Apr 29, 2015

Albert was a great sales man and he really helped me find the right car without pressure. It was the best car buying experience I have had. I felt comfortable with him and he was very helpful through out the whole process. The first finance guy that spoke to me was Phillip and he explained the steps I needed to take to get the car financed with a cosigner and I appreciated that so much. When I came back in to sign the papers, Nathaniel was very helpful and explained the process really well. Nathaniel and Albert were very understanding of my boyfriend's concerns as well but everything turned out great. Before I drove away Troy made me feel like I just won the lottery and that was awesome! I don't know if they will see this review but I want them to understand how grateful I am for all of their help. I have been through a lot in my life and as a single mom who has survived abuse, and has had to work very hard to get back on my feet, this car purchase was a great step towards my independence and ability to take care of my kids. I now have a reliable, roomy, beauitful car for me and my children. I have peace of mind and its a great feeling. So to all of you, Albert, Troy, Nathaniel and Phillip- thank you.

Micheal

Apr 18, 2015

Bought my first Passat here two years ago and have used the service center for all the maintenance and repairs, They are always friendly and treat you well and are not just trying to sell you more services than you really need. I live 50 plus miles from Lunde's but it is really worth the drive.Now I just bought my second Passat (a Limited Edition) and the experience was even better than the first time. Albert was fantastic in understanding what I wanted and patiently let me drive two or three different cars so I could make the best choice. Also, Phil in finance get me an even better deal than what we had discussed over the phone and was great in explaining everything including any of the "extras".I will (and have) definitely recommend these guys to everyone, and if I could I would give them 10 stars. Excellent experience. Will never go anywhere else.

Carrie

Apr 3, 2015

I have been taking my Saturn to this service center for years because it used to be a Saturn dealership. When it changed ownership to Lunde's, they still serviced my car with the same friendliness and professionalism that I had expected from Saturn. Because Lunde's is popular, they can get quite busy. I have learned to take my car in during less busy times, then you get the most personalized attention. Even when they are busy they still give you personalized attention, but it's more likely for miscommunication to happen during busy times. I have made it a habit to ask plenty of questions and doublecheck with them at the end of the service that everything was completed as discussed. My most recent visit was to repair the AC for my 14 year old Saturn SC1. I was hoping it would be a minor repair but turned out the compressor was leaking and needed replacing. Not bad considering my car endured 14 years of AZ hot weather. The service consultant Chris was very detailed in explaining additional repairs that needed to be done, according to Lewis the auto technician. Chris was also very patient with answering my numerous questions. There was a crack in the intake manifold so it needed replacing. Not a cheap repair either, but if it didn't get fixed the leak it caused could damage the engine. Chris even showed me the crack in that piece. He took me back to my car and I met Lewis who seemed very knowledgeable and experienced. He has 28 years experience, as do most of the technicians at Lunde's, between 10-30 years on average. I trust my car is in good hands here. They do not try to talk you into doing any repairs you cannot afford but will advise you as to the priority and consequences of making or not making the repairs. Other repairs needed were a tune up, replacing the spark plugs, which can be done another time so I could break up the total expense. Also Chris lent me a Jetta to drive home because my car needed to stay overnight and would be completed the following day, which they did complete the work within the timeframe discussed. I rated them average in regards to service charges, because for a dealership it's not too bad but they do charge approximately $110/hour. I researched other dealerships and car repair shops - the average for Phoenix is between $80-125/hr or more. Because I trust the Lunde auto technicians who have repaired or maintained my car successfully for many years and my car has been holding up well all these years, I don't mind paying a little extra so they can make a decent salary from their work. Plus I got a 15% discount from a special they were offering for cars over $100K miles. So I saved $250. That discount helped out tremendously. You can also sign up as a Savings Card member for free and get 10% discounts on service and parts up to $1,000. Overall I have been very pleased with Lunde's service and that's why I continue to take my car there for its maintenance.

Gabriela

Mar 19, 2015

My experience with Peoria Volkswagen was beyond amazing. Everyone went out of their way to make sure I was getting not only the exact car I wanted but a car that would fit my lifestyle! I would definitely consider them family and I wouldn't let anyone I know buy a car from anywhere else! Thank you so much Jeff Leovic for putting up with my indecisiveness and putting me into the most awesome car I could get :)

JoJo

Mar 12, 2015

It was a pleasure dealing with Doug Luoma. He made purchasing the vehicle easy..He was knowledgable about the vehicle we purchased and took time to show us how everything worked. There was so much to comprehend but he explained it all. Thanks Doug!!!!Pat & Jo REWICK

John O.

Feb 8, 2015

I purchased a 2015 Golf. It was by far the easiest car buying experience I have gone through and I have owned close to 40 cars in my lifetime. Daniel and Phillip were a pleasure to do business with.

Dan

Feb 5, 2015

I have been looking at the 2015 GTI SE for quite a while and required a car that met my specifications. After being offered cars that weren't quite right by other vw dealers I spotted a car at Lundes Peoria Volkswagen that looked sweet. After some initial correspondence with a helpful Melissa Hunt, I was briefly transferred to Bennet before meeting with Wayne Martin. To be honest he didn't need to do much to sell me on the vehicle but it must be noted that my experience was great. I read excellent reviews of the dealership prior to my visit and the experience was consistent with the positive feedback given by others. Truly a day to remember. I live quite a ways from the dealership in eastern Tucson and I am still looking forward to my first scheduled service experience. Can I get a loaner? Wayne was great and I felt that my time away from the family was greatly appreciated. The car is absolutely stellar and my 45 minute daily commute is a breeze. I hope this review serves the dealership and all involved well and I anticipate a long and rewarding service life.

Bonnie Pilates

Jan 25, 2015

I purchased my first Golf TDI from Peoria VW, right after they became a Volkswagen dealer in 2010. They are fantastic! I came out of a Mini Cooper and have never looked back! Every interaction with every employee is a five star experience, from the service guys to the front office gals to the sales people and management. My second purchase which just occurred was a little more challenging due to product issues with the manufacturer, but Rick and Doug hung in there with us and resolved the issues to our complete satisfaction and more! The staff is knowledgable and professional, but even more important, patient, honest and just plain nice to work with. I traded both of my existing vehicles in and felt that I received exceptional value on the trades, so I am never concerned about the process because they make it so easy to do business with them. Paperwork was a snap too. I enjoy going to the dealership and seeing all of theses really great people! I cannot imagine buying from any other dealer, even though I live two hours away. It is that a great of an experience!

BonniePilates

Jan 25, 2015

I purchased my first Golf TDI from Peoria VW, right after they became a Volkswagen dealer in 2010. They are fantastic! I came out of a Mini Cooper and have never looked back! Every interaction with every employee is a five star experience, from the service guys to the front office gals to the sales people and management. My second purchase which just occurred was a little more challenging due to product issues with the manufacturer, but Rick and Doug hung in there with us and resolved the issues to our complete satisfaction and more! The staff is knowledgable and professional, but even more important, patient, honest and just plain nice to work with. I traded both of my existing vehicles in and felt that I received exceptional value on the trades, so I am never concerned about the process because they make it so easy to do business with them. Paperwork was a snap too. I enjoy going to the dealership and seeing all of theses really great people! I cannot imagine buying from any other dealer, even though I live two hours away. It is that a great of an experience!

Katie Calens

Jan 24, 2015

I purchased a 2014 jetta and Josh was so kind and helpful and he has an amazing personality and Nathanial was so easy to work with he explained everything these to together are truly perfection I love my car and I loved the overall experience.

katie94

Jan 24, 2015

I purchased a 2014 jetta and Josh was so kind and helpful and he has an amazing personality and Nathanial was so easy to work with he explained everything these to together are truly perfection I love my car and I loved the overall experience.

Victoria&Jess

Jan 21, 2015

I got a great deal on a new 2014 Jetta! It's exactly what we were looking for and right in our price range. Jeff was really patient with us and didn't make me feel pressured into anything; his enthusiasm even made the car-buying experience kind of fun! He was also really flexible with our schedules which I truly appreciated. Most importantly I felt respected- other dealerships seemed to brush us off and not take us seriously (probably because we're younger). Not here though. Thanks Jeff and Volkswagen! You guys got a good thing going!

Jeff

Jan 17, 2015

You guys are great! You restore my faith in car dealers!

Pat Lenon, El Menudoman

Jan 1, 2015

The check engine light came on so i did what the Owners Manual directed. I drove carefully to Lunde's. I could detect no noise or noticeable difference in the performance of the car. What's his name checked me right in without an appointment and got me out with a simple computer reset in a little over 2hrs (including the car wash time). It was still under warranty so there was no charge. Next time the only way they could do better is by having a veggie omlette with 9 grain buttered whole wheat toast and Starbucks coffee for me during the wait. These guys have it together. It is evident that Integrity is an integral part of their Customer Service and the Corporate culture here. It trumps the greed of short term profits and by doing so provides for a sound busuness model and those very same profits on a long term basis.

Ann

Dec 23, 2014

My husband and I purchased a VW Jetta this past weekend. This was by far the most pleasant car buying experience ever! There was no haggling or misleading information from your sales force or management. It was quick and easy! We've already been telling friends and co-workers how wonderful your dealership treated us and what a great deal we received!

TrotGolfer

Dec 3, 2014

After doing all of my service for a 2011 gti I decided it was time to purchase a new vechicle...so I went throught the trade in process and decided to purchase a new Jetta. It was a great experience from begining to end. There was a few bugs here and there but was handled professionally and in a very

Robert P

Nov 29, 2014

Father, Robert Pena, JR, who purchased his 2010 VW Jetta Wagon there, referred me to this dealership. I'm certainly glad he referred me because I definitely enjoyed my vehicle purchasing experience.

Bryan P

Nov 22, 2014

I was out looking for a vehicle after my current suv had broken down again. We went to Peoria Volkswagen because it was close to where the mechanic was doing our repair. After we arrived Albert quickly came to help us and answer any questions. We had a specific list of features in mind and he pointed us toward a really nice certified Passat that they had just took in. I really liked the vehicle so we went and tried some numbers. Of coarse it was a little out of my range. He did not try to power sell me he just payed attention to our needs. We unfortunately didn't purchase the car that day but we went home and viewed their website for other deals and found that Passat listed there. We decided to try and get the price to where we could afford the payments and submitted a price inquiry. I received a call from them and they had remembered me from the other day and our concerns about payment and after a short period of time they were able to get my payments where I could afford. They were in no way pushy or demanding, what I would call "power selling". They were there to answer questions and help me through the process. I was able to fill out financing online because of my work schedule and it minimized the amount of time I was waiting in the dealership. Albert was extremely helpful and would definitely use him again.

L4ND0F0Z

Oct 30, 2014

From beginning to end, we had amazing customer service. The staff is very friendly and honest. We got a really good deal on the vehicle, and they even had it detailed before driving it off the lot. I will definitely be recommending them!!! Keep up the good work.

ambam101

Oct 20, 2014

Do not waste you time going to every car lot and hangling back and forth with all the managers. This was such an easy care free visit. They handled all of my needs, hooked me up with a price lower than i named in the first place, and i got to sign for my first car!I have been to every car lot on bell and i have not got the service that i recieved here. Thanks to Ty and the manegment team i am driving the car i want with the price i want. Very pleased with my service.

chloe2012

Oct 19, 2014

thank you so much Ty , you were abig help, keep up the good work you guys are wounderful over there i love my new car

Mkloehn

Oct 11, 2014

Doug's knowledge, honest and no Hard sell mumbo jumbo were awesome to deal with and reinvigorated faith that there are still honest car salesmen in the industry. He and Lunde's VW will be our first stop when we look for our next vehicle.Doug is proof that purchasing a car doesn't have to be synonymous with a visit to the dentist!Mike K

Miguel

Oct 3, 2014

I test drove a trailblazer and i was very happy with their custumer service The sales rep was very polite and i never felt pressured to buy the vehicle. he was very honest and if he didn't know something about that vehicle he didn't make stuff up To me thats very important when buying a car. Even thou i didn't buy that trailblazer I will recommend this dealer to friends and relatives. and i will come back on my next car purchase.

Sourdoh

Oct 1, 2014

The service visits are always great. Quick and efficient. The service rep Neil was very personable and helpful.

Ashley

Sep 26, 2014

I brought in my 2009 VW beetle convertible to get some last min stuff done for emissions. I was expecting to be waiting long but it was done within an hour! The staff was very friendly & helpful as always! I enjoy coming in!

Anissa S

Aug 29, 2014

I brought my 2012 Golf TDI in for a oil change. As always I was greeted by Bill Grace and he is SO amazing. I live in Gilbert and HE is the reason why I do not take my car 3 miles from my house to the "other" VM dealer and drive 50 miles to Lunde's. I love the way he takes care of me and his team is amazing as well. Bill is exceptional and he is the best when it comes to making the customer feel like royalty. Lunde's should be proud to have Bill working for them. Great job Bill and I will see you next time!

Steve Kimme-Hea

Aug 19, 2014

I shopped around extensively in Tucson for a 2014 VW Jetta GLI. I ran into sketchy salespeople and wasted lots of time. Nearly giving up, I decided to look into the dealerships in Phoenix. Lunde's was my third call, only because of distance. Fortunately, the first two didn't meet my expectations. Lunde's came through! I dealt with Bennet Foreman on the phone. We agreed on a great price for the car and she expedited the process by having me send her my information and credit approval via email/text. During our 2-1/2 hour drive, Bennet texted me a picture of the car and said it was all ready for me. When we arrived, Jake Surby greeted us outside. He identified himself as our salesperson and said the car and paperwork were just waiting on us. He introduced us to Bennet, who was very warm and inviting, and thanked us for buying from them. Jake led me back to his desk, offered me a choice of two t-shirts or two coffee mugs (added bonus), and went over the process in less than 10 minutes. Jake then took us to meet Nathaniel Fraley, the financial manager. Nathaniel had us in his office for less than 15 minutes signing paperwork. There was absolutely no pressure during this process and we felt very relaxed. Nathaniel thanked us, shook hands and congratulated us on our purchase. On our way out, Brad Thompson, the sales manager, thanked us for our purchase and handed me his card and said to call him if we had any questions on anything. Jake then led me to the vehicle where he carefully explained all the features and answered all of my questions. Jake is probably the most knowledgeable salesperson I have ever dealt with. He really knows his stuff! I believe the total time we spent at the dealership was approximately 30 minutes. The last two new cars my wife and I have purchased in Tucson each took a minimum of 5-6 hours. Lunde's gets it that customers don't want to spend all day in a dealership and endure the high pressure sales tactics. They are an award-winning family-run business and this really makes a difference. You instantly feel welcome when you walk into their showroom and meet their staff. I can't recommend Lunde's enough to anyone looking for their next car. If you get the chance, stop in and see Jake. You may just find that your next vehicle awaits with them.

kimmehea

Aug 18, 2014

Who would have ever thought a car could be purchased in less than 60 minutes? From working out a deal on the phone with Bennet Foreman, and then meeting our salesperson, Jake Surby, and financial manager Nathaniel Fraley, we closed on the deal in less than 30 minutes, and they came in lower than the Tucson dealers! Jake took another 10 min or so to fully explain all the features of my '14 Jetta GLI and ensure my complete satisfaction. Brad Thompson, the sales manager, gave me his card, thanked me for buying from them, and said to call for anything. After a less-than-relaxing 2-hour drive from Tucson, I was immediately put at ease when Jake greeted us out front and then brought us into the showroom. It is obvious this is a family run business and not part of some huge conglomerate. Very relaxed atmosphere and no pressure for the extras. After this experience I realize that the Tucson dealerships (all makes) band together to stick it to their customers. Lunde breaks down all barriers and has one goal in mind; to make sure their customers are completely satisfied. By the way, Jake, who is only 19, demonstrated more knowledge about my car than the three salespeople I dealt with in Tucson, all of whom were in their late 50's. This young man has a bright future.

Ionel98

Aug 10, 2014

I was looking to purchase the Volkswagen Touareg R. Before arriving to Lunde's Peoria I went to a different Volkswagen and Mercedes Dealership. The customer service and overall experience was outstanding compared to the other two dealerships. Chip Rooney's knowledge on the Vehicle was extremely helpful which assisted in deciding which vehicle I wanted, He was spontaneously fair when it come to pricing and trading in my old vehicle. I really appreciated the great service we received at The Lunde's Peoria dealership and i am highly satisfied with the vehicle i purchased.

Maranda

Aug 9, 2014

Dean Minette was fantastically amazing! He made it the best car buying experience for both my Husband and I. He was patient with my numerous questions, interacted with my kids, explained special features about the different cars and helped me to get the price I was aiming for with the car that I wanted. He was extremely professional, knowledgeable and just a super nice guy to work with. He introduced me to the maintenance men, familiarized me with the process when and if I return for oil changes or tire rotations. The finance guy who I worked with was wonderful too. He was personable, efficient and very organized. Also very kid friendly. Loved everything about buying a car with Lunde Peoria VW! We will go back.

WilliamH14

Aug 7, 2014

Excellent Service on My 2013 VW Beetle Convertible. The people were very helpful and cordial. Thanks.

Happy Joe

Jun 13, 2014

I brought my 2007 jetta in with 130,000 miles. I was having fan issues and one thing led to another. The car of course has been used and abused. Of course still maintained and as clean as it can be. Traveling to different states and back again. My servie advisor for that days service was help full and answered every question I had. Also I was brought out to look at the car while it was in the shop. The tech was extremely helpful and he also answered every question I had in great detail. One thing lead to another and other issues popped up. Still both the tech and service advisor were on point and handled everything quickly. Even thou I spent over $1800 I left feeling relieved. Yes even thou there are a few more issues that will need to be taken care of that cost over $1500. In arizona I called every other possible VW dealership for service. And Lunde was still the cheapest. I will be returning for all of my VW service and to buy a new car at the end of the year.

Kim

May 29, 2014

I stopped in Peoria Volkswagen to look at a new Passat TDI. Specifically, I was interested in learning about the different option packages, and to look at color combinations. I had already taken on for a test drive while on vacation, so I knew what I wanted. Jack Jenkins met me at the door and was more than willing to take me to the back lot to show me the different options. I pretty much knew what I wanted, only wanted to actually look at the differences. I was NOT intending to purchase at that time, and he didn't pressure me. A couple days later I submitted an inquiry to Costco Auto Sales and surprisingly, they referred me to Lunde's Peoria VW, and Jack was on the list! Within a couple of hours, I had an email with specific pricing for the vehicle I wanted. I stopped in another local dealership just to look at a color combination that Lunde didn't have - - and after trying to fight me way out of the place, nearly battered and bruised, I was almost ready to end my car search. 2 days later I stopped back at Lunde and after a short time, I decided to purchase my car. We had a deal, and there was no back and forth, no pressure, and no stress. They were wonderful, and sincerely tried to make my experience positive. They didn't have the color combination I wanted, but they knew there were 3 in the state and were sure they could get me one. I received an email (my preferred method of communication) from Jack over the holiday weekend letting my know that my car was there, and "it was perfect"! I came in on our pre-arranged day to finalize everything, and everyone went out of their way to make my experience fantastic. I was in/out of finance in about 30 minutes, and Jack spent a good hour going over everything on my vehicle. I am ecstatic I purchased from Lunde, and look forward to doing business with them in the future. I have never had such a wonderful car-buying experience before. I truly appreciate the way they do business.

Chris from Avondale

May 26, 2014

I have to start by saying, that buying from lundes has been the best dealer experience I have ever had! I just bought a 2014 tdi jetta. There was NO game playing back and forth with the numbers. They came out first try, with a price that was lower then the advertised web price! Then, there was no playing low ball with my trade either. They came out first try, with a number higher then any other dealer on bell rd offered me. Even the finance guy was easy to deal with! I had the absolute best experience. I have told everyone I know, to not waste there time anywhere else. Keep up the good work!

Chuck U.

May 21, 2014

Excellent customer service, saw the vehicle online, 2012 Subaru Forester, and emailed dealer. Within 10 minutes i received a phone call and scheduled a test drive, agreed on an out-the-door price by email. Upon arrival the vehicle was ready, as advertised, and no games were played with the pricing. Melissa, our internet contact referred us to Ty our salesman. I highly recommend both. Next we met with Nathan in finance and negotiated some terms on extended warranty which we wanted. Upon leaving we were met by Dennis the dealership owner who wanted to know if were satisified with our experience. Absolutely! Thanks very much!

RODERICK

Apr 14, 2014

Took my 08 Passat in with various concerns. They informed me that my extended warranty expires soon and that they would check everything and anything that would potentially go wrong. One word, "WOW!" Two words, "THANK GOODNESS!" My Passat runs like new.

Expectant mom Monica

Apr 11, 2014

I am expecting a baby in October and I was stuck in an suv that was costing me around $1,000 each month between the payment and the horrible fuel mileage. I drive 40 miles one-way to my job, so when I decided to get a new car the fuel economy was the most important issue to me. Safety was also important with a new baby coming, so with these issues in mind I started talking to friends and researching online different cars. Volkswagen was a company a friend and co-worker mentioned so I decided to see what they had to offer and I was impressed by the reviews of the Jetta models. For fuel economy the Jetta TDI seemed like the perfect fit for me. At Lunde's Peoria VW I was shown exactly what I asked for by a salesperson (Ty Rivera) who made me feel comfortable and who easily answered all of my questions. After all the number crunching was finished I ended up with a great deal, a much lower payment and a 2014 Jetta TDI in candy white with a pin stripe! I've never had such an enjoyable car buying experience and I look forward to the many years ahead in my new Jetta!

Sandra D

Apr 6, 2014

I purchased a Jetta and so very happy with the whole experience. No pressure and very informative sales rep Doug Luoma made this a wonderful endeavor. I felt very comfortable discussing what I could afford and needed. There was a great special going on and was perfect for me. Two of my co-workers purchased vehicles from Lunde's and strongly recommended this dealership. I now understand why.

JohnsBug

Apr 3, 2014

I have been purchasing new vehicles from various Dealers in the USA for 49 years. Both domestic and off-shore brands. However, I have never had a more pleasant experience than I had a Lunde VW. All the staff in the service department are professional and courteous. It is very obvious that the staff and technicians know the product well. Most noteworthy is the fact that a service school was offered to all new car buyers to review the service department process and recommended vehicles services. The professionalism exhibited by all is a credit to Lunde VW and themselves.

AZ John

Mar 24, 2014

A very professional team at this Dealership. Mr. Wayne Martin is very enthusiastic about the VW design, has great product knowledge, and commendable follow up skills. Phillip Vigarino demonstrated a high level of financial skills and made the process very relaxing. The entire organization reflects a friendly and professional atmosphere. An extremely well run operation with a quality supporting staff. KUDOS go to the entire team at Lunde VW.

PokeyDave

Mar 13, 2014

I had an appointment to bring in our 2013 Golf to get a couple of problems fixed. The air conditioning had an odor and the passenger side rear door lock would not work. I decided to leave home a few minutes early only to find the battery was dead. A former Midwesterner, I still have my winter emergency kit with a long set of jumper cables. So we used my wives car to get the Golf started. With the added electrical problem, I expected to have a very long wait at the dealership and brought a long book with me to fill the time. The service technician(s) had all three problems figured out in under two hours. The air conditioner odor is gone and I have a new battery. I will be going back to get the lock fixed when the part arrives. Good job!!

TOBrien

Mar 5, 2014

Kyle was very helpful in explaining the issue with my wife's VW CC and answered all my questions fully. The vehicle was done as promised and a great experience again with Lunde's Service team.

Robert T.

Mar 1, 2014

I have been to all of the Valleys VW dealerships and this one is by far the best I have come across. I dealt with Bennett and Dean when purchasing my new 2013 Passatt TDI. They were extremely helpful and without all of the car salesman pressure to buy buy buy, they answered all of my questions and allowed me to talk myself into the car and when I purchased I never once second guessed my decision. And have loved every minute I am behind the wheel. I highly recommend this vehicle and the gas mileage is amazing on this car! If you are looking for a new car, visit Lundes VW of Peoria, I live in South Scottsdale and it is well worth the drive just to deal with the best!!!! Only issue I had was that I went in for my 10,000 mile check up and the very next day the low tire pressure light came on, and they had forgotten to replace one of the valve caps on my tire. Both were extremely easy fixes and by no means would affect my decision to return to them. Oh and by the way, the service team was there the whole time talking with me and letting me know of the status of my car. The nice girl in the service department even stopped making phone calls just to have a pleasant chat with me. It really is the small things that really set this dealership apart from the rest. Keep up the great work Lundes!!!!

JC

Jan 29, 2014

Drove from west Texas to buy a used BMW. Seller/internet manager drove me inn, the car was what i expected from their pictures. Excellent staff, from the mechanics, detailers, all the way to the other sellers and managers. Need more dealerships like this even if people are buying used, down here in West Texas, thank U Lunde's VW

Mjacobsen

Jan 27, 2014

My experience was great! Everyone I dealt with (Doug, Nathaniel, and Phillip) were absolutely wonderful! It was an easy, painless experience. I have never had a car buying experience be this easy and all the guys were so helpful and friendly!

JS Gray

Jan 26, 2014

I purchased a 2014 VW Tiguan R-Line at Peoria Lunde's Volkswagen dealership and I really like this VW model. My Sales Consultant, Dean Minette, was amazing from the moment I met him, through the negotiation process, and to the final purchase and conclusion of our business. As a former owner of two businesses during my career and as a former coach/consultant in all aspects of practice management in dentistry, it is rare that someone exceeds my expectations in customer service and stands out as, "walking their talk" in an exceptional manner. Dean exemplifies the qualities of an excellent Sales Consultant and leader in the automobile industry and he truly did exceed my expectations; he was very pleasant and professional to work with during this entire car buying process. This was without a doubt, my BEST car buying experience in my 40+ years of buying automobiles. He introduced me to other team members (Troy and Phil) and explained what their roles were and how they would assist me. Troy and Phil were also great; the continuity of teamwork was felt and displayed very well by all of them. Dean followed up promptly, answered all of my questions in a very positive manner, was extremely knowledgeable about Volkswagen's automobile models, and he allowed me to be a part of this entire awesome experience. Dean went above and beyond with his customer service skills to make sure that I was 100% satisfied. Thank you for the wonderful 10+ STARS overall experience at Peoria Lunde's Volkswagen and many thanks especially to Dean Minette!

VW FAN!

Jan 24, 2014

I stopped in today as I was driving by I just asked if they could give me an oil change without an appointment and they did it. I did not have to wait very long and I found the customer service to be very good especially in the service department everybody was friendly and nice. I love the Decour at this dealership and the amenities that they have. I bought my car from Larry Miller Volkswagen in Avondale but I definitely think this one is much better and where I will be taking my car to from now on :) Keep up the good work!!! Especially in the service department:) a+++++++

nicgirlsx2

Jan 22, 2014

We brought our Passat into North Scottsdale VW a few years ago for the A/C problem you fixed and they charged us several hundred dollars but didn't fix the problem. Kyle was very knowledgable and let us know up front it would be tricky to figure out what component was broken. Your team stuck with it and didn't charge us for all the trial and error in getting to the problem. Recently we thought about buying a new car. We test drove the cureent Passat and didn't love it. My husband actually ruled it out because of the way his knee hit the center console. However, after getting such great customer service from Kyle we have decided that there is a huge benefit in having a service advisor like him and will most likely stay in the VW family buying our next car from your dealership when it is time.

PThoemke

Jan 20, 2014

My husband and I had a lease that was about to expire in a few months and we began our discovery period for a replacement vehicle. Our discovery period was an excruciating experience of different dealerships spewing out rudeness, arrogance, untruths, competitor name calling, immense pressure to sign on the dotted line and perpetual unwanted contact even after we said no, we were not interested. We were so disgusted at what we'd been finding; then a friend encouraged us to give one last dealership a try, Lunde Peoria Volkswagen. I suspect out of sheer exhaustion we decided to heed the suggestion and make the trip over to Lunde. We cannot tell you how glad we are that we listened to our friend! Pulling into Lunde's parking lot was a real experience for the eyes...they had a lot of vehicles to look at. Walking into the dealership building was like stepping into the past as it was well lit, very bright and clean AND decorated with old VW vehicles from the past, which had a very charming appeal. The representative that greeted us was so low pressure it was almost ridiculous; we kept waiting for the strong-arming to begin and it never did! Mr. Carter was such a pleasant man to speak with who knew his product. We looked at a couple of vehicles before honing in on the Tiguan and test drove one. It had been a number of years since we had owned a VW product and after getting behind the wheel and feeling the quality of construction, quiet interior and the hum of the turbo-charge as the Tiguan accelerated onto the freeway...we found ourselves wondering why we hadn't thought about looking at Volkswagen sooner! After the test drive we talked about options and then pricing, We promised ourselves that we would not be pressured into signing on the spot and guess what? This dealership did nothing to pressure us in any way, as a matter of fact they gave us a copy of the quote, which was straight forward, nothing hidden as far as costs. They sent us home with the Tiguan brochure and assured us that if any questions came up we could call. Wow, what a trip this was - to be able to look, test drive and go home armed with information to make an informed decision. We called the next day and by the time we got to the dealership the vehicle was already detailed and the paperwork process went off without a hitch, no pressure and we were done in record time! Lunde Peoria Volkswagen did everything right. We are so impressed with their personnel and level of customer appreciation - the sales rep even called us a couple days after we picked up the Tiguan to see if we had any questions! A+ to Lunde Peoria Volkswagen for a pleasant, that's right I said PLEASANT, no hassle, no pressure car buying experience. It was also so very nice as a woman to be treated with equal footing to my husband during the entire buying process. We are absolutely loving the Tiguan and Lunde! Likely this is the only dealership we will deal with when the time comes for another vehicle. If you are in the market for a new car or a great used car, you owe it to yourself to go see Ron Carter at Lunde Volkswagen...he will make a believer out of you too!

hdbgolf az

Jan 11, 2014

In the market for a 204 bug. started online with Melissa. When wife and went down to dealer for her new bug, spent 2-2.5 hrs test driving and purchasing a new bug. The people are knowledgable helpful and didn't feel pressured at all.Great place to buy a vehicle.

quirky1

Jan 2, 2014

I have one complaint and it is with the service dept. I went in to get some touch-up paint while waiting for my for my Jetta to be serviced and they were sold out. The woman at the counter said she was ordering my color and would call me when it arrived, but it has been 3 weeks and still waiting, no call. Not to mention I live over 50 miles away from your dealership and dropping by is a bit of out of my way.... So, what to do? go to another dealership for my paint? Other than that ...you guys are awesome....thanks

rhicks

Jan 2, 2014

I visited this dealership after using True Car. I was tremendously impressed with Doug's knowledge and genuine desire to help me with my car buying experience. I test drove 2 vehicles and was not pressured in any way. Doug wanted to ensure I was absolutely happy before making another move. I bought a 2014 VW Jetta Sportswagon TDI and am very happy with it. The service didn't end there. Doug made sure we were very comfortable with all vehicle instrumentation and operational controls before leaving. I had to make a follow up call on a registration issue and he rectified it immediately. This is truly the BEST dealership and salesman I have ever dealt with..EVER! Thanks Doug and thanks Lundes Peoria!!Ray and Renee

Kevin

Nov 28, 2013

I purchased a 2014 Passat TDI by using a car-buying service offered by my bank. They referred me to Peoria VW, and all of my expectations both in the staff and the car were exceeded. The salesperson Dean was awesome and very professional. This was my first new car purchase, and I can not imagine the experience being any better- the bar was set high!

Rhonda1463

Nov 22, 2013

My husband and I saw a Fiat in your lot; and we were interested in buying it, but I must say we were not excited about the "whole car buying experience"..... UNTIL we came in and spoke to Randell. We had the BEST experience buying a car ever!! We ended up buying the Fiat and I am thrilled!!! Your whole team was amazing! Trust me, both my husband and I are in retail and we speak to a lot of people and both of us will recommend your dealership for sure every chance we get. Thank you soooooo much for making buying a car actually fun!! No hassles, no pressure, just great service! Thanks again. We will be back for sure!Rhonda and Jeff

CindyM

Nov 21, 2013

Dave and I purchased a 2014 TDI Premium Passat. From the moment we stepped on the premises on Lunde's Peoria, Randall Walker was there to greet us in a most professional, courteous manner. Through out the process (and the word process hardly applies) more the experience, of purchasing Randall was and is without doubt the best we have experienced in over forty plus years of car and truck purchasing. This gentleman and I use the term only deservedly left no stone unturned in regards to the Passat or any other vehicle in which we showed interest. Randal explained that it was Lunde's and his duty to have us leave completely satisfied in all aspects, service before during and after, warranty,options available to us in regards not only to the vehicle itself but leasing options etc. At no time were we pressured,talked "down to", hurried,or not given a completely honest answer. I must tell you that we did visit other dealerships and this certainly was not the case with the dealerships itself nor most certainly the sales consultants. Dave and I returned immediatley to Lunde's Peoria and dealt with Randall. In fact we have given Randall's name and location to two close friends who will be soon making purchases, this was done over dinner with a party of twelve and all twelve were impressed when told of Randall's expertise regarding our experience. Please feel free to contact Dave or myself if you have any questions to which I might not have given the answer. Your dealership is fortunate to have a sales consultant of Randall caliber. I assure you that we will be back at Lunde's Peoria and sales consultant Randall Walker when making our next purchase.

Lee in Kingman

Oct 27, 2013

This is our second Jetta Sportwagen that we have purchased from Peoria VW, and thanks to Doug Luoma it was a fun experience. Doug is knowledgeable, honest and a pleasure to do business with. He made sure everything with the car was perfect and that we knew every detail of its operation. We drive over 150 miles to Peoria VW, but the service makes it worthwhile!

smprnvy13

Oct 22, 2013

This car buying experience has been by far the best car buying experience. Jeff was very helpful, courteous, and a no pressure salesman. We felt very welcome by all the staff. We will be in the market for another vehicle in the near future and will seriously consider returning to your dealership and would love to work with Jeff again. Thank you so much for every thing.

marior13

Oct 3, 2013

What an awesome purchasing experience . Lunde is clearly received the #1 ranking in customer service cause they truly deserved to . Dean , was a pleasure to work with from start to finish and I'm honored to recommend him to anyone In the market for a new or used vehicle. Thanks Lunde, team for an awesome experience !! You have won my business for life , other dealerships could learn a few things from you folks.

Charles

Sep 11, 2013

This is the second car I have purchased from Ty in less than a year. I can't imagine working with anyone else anywhere. Ty is awesome! Any business he worked for would be well represented. Also, my experience with finance was also exceptional. Docs were all prepared and the process took less than 10 minutes!!! Not sure why this isn't the way all auto dealers behaved?!

SantaFred

Aug 9, 2013

I have bringing my 2009 (Sleigh) into Lunde's VW for the last fewyears. All I can say they are GREAT. I have been an VW enthusiast most of my adult life and my Family has owned over 30 VWs. We are a Volkswagen Family . Even now there are two 62 rag tops ,a 70 and a 69 bettles. When I come in I meet other fans and we talk VW. Everyone is nice and treat you like family. It is fun to get my service done at Lunde's Peoria Volkswagen. Santa Fred Santa in Arizona LLC.

Natalie E

Aug 7, 2013

VW Eos 2010 This was the best experience my husband and I have had during our car searching process. We went to many dealerships to just be poked and prodded for hours until we finally were able to leave. We have never financed a vehicle before due to all the horrible experiences that I have had in the past, and your staff has truly showed us the difference in REAL customer service and having a knowable staff that actually care about what the customer wants. Thank You So much to Randall Walker. He was very respectable and made sure all concerns were meet. He is an excellent sales consultant.

Anissa S.

Jul 31, 2013

I called to speak with Bill Grace to notify him that I was having a problem with an airbag error code in my 2012 Golf TDI. I brought it in, he kept me updated he explained everything that was going on. They had to order a new part so he quickly got me into a loaner so I could get back to work. My car was fixed and ready the next afternoon for pickup. Bill is an AMAZING employee. I love to deal with him for all my service needs and feel that he always gives 110% no matter how small or large the job or request is. He is truly and asset to Lunde's. (Doesn't get any better than customer service by Bill Grace) I live in Gilbert (53 mile one way and I live 3 miles from the "other" VW dealer) but will drive just to have Bill take care of me and my Golf. This is a great dealership and worth any drive if you are looking to buy a VW, get service or buy parts. Hats off to Lunde's for EXCELLENT service!

Victor

Jul 31, 2013

Recently purchased a 2013 VW Golf TDI from Lunde's Peoria Volkswagen. I had a great experience from the moment I walked in the door. My salesman Ron made the test drive quick and informative. When I decided to buy, I was amazed at the low sales price offered to me right off the bat, below dealer invoice! They were also very fair with my trade-in value. All of this without the back-and-forth pricing haggle at other dealers I have encountered. Highly recommended if you're in the market for a VW.

LostSale4U

Jul 31, 2013

I went to Peoria VW looking to buy one of their CPO 2013 Tiguans.I ended up driving the Tiguan, a Jetta TDI and a GTI, they were very patient and let me drive whatever vehicle I was interested in, so huge kudo's for that.I finally settled on the CPO Tiguan and the process fell apart in the trade-in appraisal phase. They ended up offering me about 4K back of wholesale KBB and didn't want to budge from their offer.Unfortunately I did not end up buying at Peoria VW, but instead went to VW of North Scottsdale directly after and purchased a CPO 2013 Tiguan. VW of North Scottsdale had no problem matching Peoria VW's price and gave me full wholesale value for my trade. I was in and out in a matter of 45 minutes, and almost zero effort on my part because I had my financing pre-approved.I'm sorry that we couldn't make a deal because I live right next to Peoria VW and ultimately, they had better customer service up until the trade appraisal. I would recommend Peoria VW if you know exactly what your trade in is worth and stick to your guns. Otherwise I have a feeling that they make alot of extra income from lowballing trades.If the management from Peoria VW read this, here's a suggestion:You're doing ALOT of things very well, don't follow all the other dealers and become the greedy piss poor dealer experience we've all learned to hate. I'd hate to see you guys miss out on customers and sales because of greed. Losing some money on a trade in is fine, but 4K back of wholesale is insulting, and turns the whole experience sour.

Chris

Jul 26, 2013

Purchased a certified pre owned 2012 GTI, my salesman Ron was absolutely awesome as well as the rest of the staff. Best car buying experience ever, thanks!

astx9

Jul 26, 2013

I am writing this review because Dennis Lunde runs the BEST dealership I have ever encounter. I have bought 16 cars in 5 different states since 1989 and I have to say that his dealership is the best in ALL areas. Sales to service to parts all get an A+ in my book. No wonder they are the #1 VW dealer in the USA. I went to the two dealerships in my city of Gilbert and then Mesa but was not impressed and definitely didn't have a great experience. My first encounter with Lunde's was with Bennett and she was was amazing, then it was with Phil and he was excellent. I have been dealing with Bill in service for my Golf TDI and I wouldn't go to ANYONE else. He is truly an amzing employee and Mr. Lunde should be very proud to have Bill working in his dealership and representing it. I live in Gilbert, AZ that drive to Lunde's is a little under 60 miles one way but I will drive that to get their great customer service as it is worth it. Thank you all for everything.. Mr. Lunde, your dealership should teach others in "the Valley" what customer service truly is. Your dealership is #1 in the USA for a reason. You should be #1 in this site too.

sal85012

Jul 26, 2013

I worked with Bennet online then with Dean at the dealership. Both were down to earth, I didnt get the typical sales speeches. I really appreciated the fact I received fair offers on the vehicle I was buying and on my trade the first time. I didnt have to haggle. When the original deal broke down because I couldnt drive manual, Dean and the team were able to switch gears without hesitation and get me into something I was comfortable with. I appreciate everyones patience and none of the typical dealer tricks.

Gonzo

Jul 5, 2013

In the market for a newer diesel Jetta, I had done research on what exactly I wanted. My representative as with my dad were suggesting the automatic over the manual transmission, so I did very much consider this with multiple test drives. I ended up going with the manual, and as it has not even been a day yet I am extremely satisfied with the transaction. A definite thank you to Ron Carter for helping us out with this. A very good experience.

Anne

Jun 28, 2013

2002 Ford Taurus station wagon. Non-warranted. Air conditioner hose leak and gas line hose leak. It was coming to the end of the day. Was seen immediately. Waited in the pleasant waiting room comfortably for an hour and a half to hear the determination. Enjoyed the pastry and coffee. Left the car overnight until it was fixed. Was valeted home and picked up by a courteous driver. Everything worked fine afterward. Everyone was professional and courteous. Very pleasant experience considering how hot it was and that I had to be without the car.

Kathy & Ken

Jun 28, 2013

2013 Jetta, Daniel was great, not the usual car salesman hassle, loved our experience. Also Nathaniel who did out paper work, same thing, super fast. Best car purchasing experience we have ever had. FYI Love the car!!!!

jjerry

Jun 27, 2013

What a dealership...no hassle or pushing salespeople.Everything was explained thoroughly and the working knowledge of the car was gone over with US so we understood how everything worked.The car was given to US very clean with no damage what soever.

brustbaer

Jun 26, 2013

About 8 months ago, I've bought a 2012 Passat. Peoria Lunde is conveniently close to my home, and in the past months I brought in my vehicle for scheduled service and several items that had to be replaced or fixed. Throughout my visits, I got to deal with most of the service consultants, including Neil and Kyle, but especially Keith Gallaway, who is the service manager at Lunde's. I was very impressed with the way Keith has been handling my issues with the car. He listened to every of my comment and remarks on the vehicle and made sure that the technicians checked the vehicle properly and if needed the necessary part got replaced. Especially with one issue that created a noise on the rear axle, Keith showed a lot of patience and understanding and made sure that the issue was resolved in the end. During my visits, I got to talk to the salesmen as well and had a chance to test drive some vehicles. It is very rare to find a dealership where the salesmen are not pushy and annoying. Lunde's VW is definitely one of them. Everyone in here will give you plenty of courtesy and space, and will not make you feel pressured into making a deal. I can only recommend this dealership and their service department. Oh, and the complementary car wash is not too bad either...

ASchultz

Jun 17, 2013

If you are looking to buy a VW (or a used car) you don 't need to look any further. Lunde's is truly amazing and you will not find a better experience with sales or service. I live almost 70 miles from this dealership and I drive for service when it is needed because they blow every other dealership OUT OF THE WATER when it comes to taking care of their customers. Thanks to everyone at the dealership for making the customer the #1 priority. Every other business can take a page out of their manual because they really set the standard.

RebeccaGamertsfelder

Jun 7, 2013

Went in for a oil change and it was fast and the guy Bill was just the nicest man (funny too) he really made the trip there worth it. I will be back for my next service there everyone was so nice and Bill was very helpful with all my questions. The car was beautiful when i got it back I have never had such good service. The popcorn in the lobby was nice touch too.Rebecca Gamertsfelder

joey2006

Jun 1, 2013

I'm glad to have had the opportunity to do business with Lunde's VW. Chase was very professional and easy going, which made the sale go a lot smoother than most other dealership experiences I have had in the past. I have owned Mercedes-Benz and BMW's in the past, but was treated better at this dealership. Troy and Chase worked very hard to get me the vehicle I wanted at the price I wanted. The whole process was as low pressure as it gets. I would definitely return here for my next vehicle, and will make the trip from North Scottsdale when my vehicle needs to be serviced. No other VW dealer in the Phoenix area can compare to Lunde's.

Murm

May 1, 2013

Lunde vw was my first stop in the car buying process. The original salesman was very helpful and no pressure. I shopped around and wanted to give them the last shot so I emailed my guy and he replied that was no longer there but recommended his former partner Dean Minette. I got in touch with him he was also very easy to deal with and treated me like a customer not a piece of meat. I bought the car from him and am very happy. Everyone there was professional and friendly.

mike1451

Apr 3, 2013

By far the easiest and most memorable car buying experience. Brad was incredible! We solidified the deal over the net and had not seen the car personally beforehand. We relied on Brad's judgment which was spot on.

maxtheman2

Mar 31, 2013

Very pleased with Bennet Foreman, she is personable, responsive and pleasant. Rick Doschadis was exceptionally nice and helpful when he delivered our car. (also had a clever sense of humor). Accounting dept. needs to speed up their act...a month to get a title is a bit ridiculous. The general sales manager also needs to realize that "one size (policy) does not fit all" when he insisted on a wire transfer. This is the second vehicle we have purchased over the internet from Lunde's. Overall they are exceptional in customer service and would recommend to anyone considering buying a car on-line to choose Peoria VW.

UAELF07

Mar 30, 2013

We had a wonderful experience at Lunde's Peoria Volkswagen! Everyone was so friendly, the atmosphere was great, and it was such a stress-free car buying experience. I had a car delivered from out of state, and the customer service and follow up from everyone on the team was fantastic. They kept me in the loop on when it would arrive, and even had it come in 2 weeks early! I have always had Volkswagen's, but it's always a matter of where you are going to purchase from. I will always return to Lunde's, and would refer any friends and family there who are looking to purchase a car.

boogirl1

Mar 29, 2013

This was the best experience I have every had purchasing a vehicle. As a HR Manager for a major corporation that prides itself on customer service, I can tell you the customer service, relax atmosphere and complete over all comfort I felt dealing with Bennet, Daniel and Brad has been unmatched by all other dealerships.

CarolinaTaylor

Mar 29, 2013

I like the approach of not pressuring the customer, I end not buying anything under pressure, the staff was very helpful, the car price was wonderful, overall I am satisfied with my experience at this car dealer, they are excellent, knowledgeable, helpful, friendly, understandable and respectful of the customer decisions I really appreciate that.

Tjwhitson

Mar 23, 2013

I walked into this dealership because it had such amazing reviews on both Yelp and Google. Lund's reflected those reviews 100%. I felt welcome from the moment I walked in. Doug Luoma was incredibly kind and was extremely knowledgable of all the vehicles there. He truly believes that Volkswagen builds amazing vehicles and it lead to my purchase on a 2012 Passat. I shopped them first, went and checked out all of the dealerships around, and still ca,e back because there was no comparison. This is how a car dealership should be ran.

robertvelez

Mar 22, 2013

I must say that from start to finish with the whole new car buying process was first class. No haggling No pressure sales just top notch service and treatment.

BConyne

Mar 20, 2013

Very open, honest folks who treat you right and give you the best deal they possibly can. Very personal service and they greet you with a smile, show you the CarFax (used car purchase), and walk through the process as methodically as needed. Highly recommended!

kimleeorona

Mar 20, 2013

Every aspect of my 2013 VW Beetle TDI purchase met or exceeded my expectations. I had already made up my mind what I wanted to buy and was dealing with another dealership via the internet when I happened to read a consumer review about Lunde VW. Out of curiosity I visited their website, found a vehicle I loved and initiated an internet quote. Xavier responded quickly, gave me a no haggle bottom line quote and after a few emails back and forth we settled on a price I was happy with. Living 250 miles from the dealership, I bought the vehicle on-line and had the vehicle personally delivered to me by Dean Minette. Seeing my new vehicle for the first time AFTER purchase, I was thrilled!!! Having bought several new vehicles over the years, this purchase was easier and less stressful than any before. When I purchase my next VW it will be from Lunde. Thank you!!!K. OronaSpringerville, AZ

RVBERG

Feb 13, 2013

Buying a new car should be a feel good experience. That is not the way it is at most dealership with their high pressure sales efforts. Jack Jenkins was a true professional who treats you like a friend. Jack and Rick Doschadis put forth extra effort to find the car I was looking for. This was a rewarding and feel good experience.

deannashby

Feb 6, 2013

I usually dread going to a dealership to shop for a vehicle. My husband and I had done a lot of research on what we wanted and really had only planned on test driving vehicles to decide on a standard or an automatic. They found the exact cars that we wanted to test drive over the internet, we drove 2 hours to the dealership and ended up buying the very first car that we test drove. Everyone was extremely friendly, they were not pushy and it was really nice test driving without a salesman in the car. The paperwork was fast and the employees were knowledgeable and efficient. It was an extremely pleasant buying experience and I have already recommended this dealership to friends and family.

lindsay.forringer

Jan 28, 2013

Everyone was kind and helpful. I am pleased to say they were not the pushy sales man type of dealership. They went above and beyond to fix an aesthetic issue on a used car we bought. They could have sold it to us as-is but went out of their way to make us happy. When we didn't have reliable transportation while we were waiting for the car to be ready they gave us a loaner car. I was recommended this dealership from a friend and I will be glad to recommend them to anyone.

sbasile

Jan 22, 2013

From the very beginning, this dealership was amazing. I first called to ask about the "sign, then drive" promotion and spoke with Bennet who answered all of my questions. She asked if I was coming in to the dealership that day, and when I said I would definitely be in about an hour later, she told me to ask for her - that she wouldn't be my salesperson, but she would set me up with the perfect person and make sure I was taken care of. Once we arrived at the dealer, I asked for her and she immediately came over to shake both mine and my mom's hand. She introduced me to Doug, who also shook both of our hands. He brought us over to his desk and asked me one question - what was it that I was looking for. I explained what I wanted/needed, and initially it wasn't something that the dealership could provide (no money down and monthly payments under $195)...but I came to find out that no dealership could have provided that. Doug took very minimal information from me (I never had to give him my license or any personal information, which was extremely comforting) and went to speak with the sales manager, Troy. As he thought, it turned out not to be possible. We spoke a bit more, sharing little stories about life, and then decided that we wanted to check a few other dealers before making any decisions. Doug gave me his card and said if I needed anything (whether it be help with a car or anything else), to give him a call. I went to two other dealerships (Larry Miller Hyundai, Bell Rd and Bell Road Toyota, Bell Rd) that afternoon, and when we arrived at the Toyota dealership, we were attacked with "No" and "It will never happen", among other incredibly rude things. Having come from dealing with Doug, these salespeople were shocking in their behavior and got me so flustered and defeated that I thought there was nothing that could be done (which is what the men at Toyota told me, word for word). I was leasing a car from Toyota and was coming to them to get ANOTHER Toyota, yet they were still treating me this way. I pulled out Doug's card while still there and called him, wanting to know if what they were telling me was the truth. He told me that some of what they said was false, but some of it may be true. When I asked what I should do (because now I was so upset I had no clue what to do), he said that he would love to see me come back to him but that he wasn't sure if he would be able to do anything either...but that he would try his hardest. He said that he didn't want to lie and say that he could take care of everything, and even though it wasn't exactly what I wanted to hear, his honesty was extremely comforting. We immediately left and drove back to Doug, with only 45 minutes left until they closed for the night. The second we walked in, it was a whirlwind. He asked me a few questions about my credit, and was honest enough to say that based on what I had told him, he wasn't sure if my credit would be deep enough to be approved for a car. He went to talk to Troy again, came back, and we began talking about all kinds of things (he was so wonderful during this whole process, asking if we wanted/needed anything). Troy came back with this big smile and said "You were approved!" like they knew it would happen. He said my credit was perfect and that there was no way that I would have been denied, that he had no idea what Toyota was talking about. My mom and I both began to cry because something wonderful was finally happening for us and these people were being so amazing. I took a test drive in the model that I would be leasing, completely fell in love with it, and the moment we arrived back to the dealership (which was now closed for the night, yet they were staying to help), we all decided that I would come back the next morning to pick up my car. As it turned out, the car I test drove was available - and it was everything I could have wanted (the right color inside and out, only 10 miles on it, everything). We went home for the night, came back the next morning, and the car had been detailed perfectly. Doug went over every tiny thing he could think of in the car, answered every single question, and even showed me the safety differences between my old car (a corolla) and my new one. While he was doing this, he had a rag in his hand and anything he saw - no matter how small - he wiped off. He made the car absolutely spotless for me. The service manager came out at the same time and told us some cool things that the dealership does for it's car owners and other people that have Volkswagen's - he was wonderful as well, although I cannot remember what his name was. I took the car for another drive with Doug so he could show me a few last things, and when we came back, Doug showed me around the dealership. He brought me to the service center so I could see where my car would be whenever I needed to bring it in, gave me the business cards of each service tech and manager, and even bought me a VW key chain. Just before walking out, Troy and Doug both gave us huge hugs and congratulated me.I have had my car for 4 days now, and cannot say enough how much I love it. Doug called me to check on how I was doing and if I was still happy (he had to leave 2 voice mails because of my work schedule), and it was so wonderful to get to talk to him again. The car itself is perfect, but what made everything better was the service, attention to detail, and personal responsibility these people took. I will NEVER forget this experience - it was everything a car buying experience SHOULD have been, but rarely is, and SO much more - and I have these wonderful people to thank for all of it. I will recommend this dealership as well as Doug, Troy, and Bennet to anyone and everyone. These people are exceptional in their customer service, kindness, and knowledge, and the VW brand is better because of them.

KenYoung

Jan 16, 2013

No games, no pressure, listened to my needs, and worked with me to get the deal I needed. I've been to many dealerships in the Valley, so I can speak with authority - you owe it to yourself to talk to Wayne Martin first.

melmrtn

Jan 13, 2013

So I recently went on a mission to find my daughter her first vehicle. I am adamently against car salesmen because they are dishonest and decieving. (living with one for about 8 years taught me that ) She found a couple that she liked online so off we go...the first was at Lunde's VW in Peoria, AZ. I explained to the salesmen he was trying to sell to my ONLY daughter and that it was important that he treat her like she was his own. After test drving the vehicle it ran good but smelled funny afterwards so he said he would have his repair department look into it before he would let her buy it. (Surprise) We went to other dealers (whole other story of typical salesmen for another day) and didn't find anything worth buying. The salesmen Phillip Vigarino, called to say there was nothing wrong with the vehicle. ( suspicious but ok ) She bought the car and they even had us in and out of the dealership within 50 minutes (Brad was amazing, impressed). About 2 weeks later we noticed the heater didn't work and took it to my mechanic, $1000 repair to fix the heater ( xxxx no ) Called Phillip and told him I was not happy, he said to bring the vehicle back to the dealer and he would have his repair people look at it. (ok thats a start) After a few minutes waiting Phillip came back to say that they would fix it!! (Ok now I'm not sure I would go anywhere else), however now hes offering her a loaner car while they keep hers (Ok now I'm hooked) The vehicle runs great, looks great, it ended up being a perfect experience for her. I highly recommend Phillip Vigarino at Lunde's Peoria Volkswagon on Bell rd in Peoria if you are looking for a new or used vehicle. I wouldn't go anywhere else!

PennyMcKinlock

Jan 11, 2013

I found the vehicle online, so dealt with Bennet on that end, then with Daniel when I got down to actually make the deal. Everything went well, although I felt that Bennet might have made up the sudden phone call and appointment they supposedly set up to view the vehicle I was interested in the next day...I was very serious about the vehicle, so didn't need to be pushed into committing to it just to beat someone else out of it. It had been online for at least a week, so I found it hard to believe that all of a sudden I was 'competing' with someone else for it. When I was at the dealership, Daniel also used that strategy by casually mentioning that they had several calls on that particular vehicle just that morning. I seriously doubt that was true either, and it certainly didn't sway my decision in any way, just made me think they were typical car salespeople only interested in making the sale!During the financing part, he (don't remember his name) was not told any of the details in advance(my down payment, the $100 Yahoo discount, etc.), even though I had paid to hold the vehicle, but finally got it straightened out and signed the papers. I did feel slightly pressured to sign quickly without thoroughly reading the contract, and was quite dismayed later when I read the contract and saw the $399 Dealer's Documentary Service Fee, which he conveniently skipped right over without mentioning during the signing, and which I find an extreme fee for filling out some paperwork!Other than that, the car seems to be running well and I am pleased with my purchase.

mpetrovich

Jan 4, 2013

I'm torn. They weren't too interested in selling me a Routan but I bought one the same day, different dealer. They are nice though and probably good to deal with if they take you seriously enough. This is my 4TH, dealer purchased, VW in about a decade and I usually take my service to camelback vw but will give this service department a shot because it's easier for me to get to.Only issue I had with staff was with Xavier who wouldn't tell me anything (I asked if a certain Routan was still available) without getting my number to call me.

jammer88ny

Jan 2, 2013

Being a first time car buyer I was a bit nervous after hearing so many horror stories about friends and family horrible experiences. I found the car I was looking for on Auto-Trader and contacted Peoria Volkswagen. They were quick to respond and were able to get the deal done smoothly. I am a recent grad with sub-par credit yet, they were able to qualify me through Volkswagen College grad program. Phil was awesome and made the whole transaction run smoothly even during a hectic time being that it was the holiday's as well as the end of the year. Bennet was always willing to help me when Phil was not available and was very accommodating during my time at the dealership. After the sales part was taken care of I had the pleasure of meeting Brad who was a finance manager. He had me in and out in a few minutes. Though he let me know about all the extra products i.e, insurance, warranties, etc; I never felt pressured or forced to purchase anything I wasn't comfortable in obtaining. All in all I'm glad I did business with Peoria Volkswagen. Though there are three Volkswagen dealerships between my house and them it was worth the travel. They have a customer for life as well as my sincere recommendations to whomever I encounter wanting to purchase a vehicle.

dmsa

Dec 30, 2012

Our friend, Mark Miller works at this dealership, and went in with us on his day off to make sure we found suitable cars, and were taken care of. We sure were taken care of! After we found 2 used cars, Mark introduced us to Jeff Leovic, who took care of every detail. He even touched up a few scuff marks on my toyota. We bought 2 used cars that day, and he went over details of the operation of both vehicles. Jeff then sent us over to Brad Thompson to handle the financing. He was also very friendly, and efficient. The dealership also talked to us about ways that they provide excellent service to the cars after the purchase. I would highly recommend this dealership. Everyone was friendly, and customer service oriented. The next time I am looking for a new or used car, I would look to Lunde Peoria Volkswagon first.

alexis.martorellomorris

Dec 19, 2012

Ty was awesome, but Brad was very short with me when I asked about pricing details. I had gone through my credit union for a used car loan and needed Brad to send some documents (with my details as well as the vehicle I was going to be purchasing) to the credit union, as well as CC me in the email. I wrote down my email address and he did not type it in right. A few days later I received a call from a gentleman in Oregon saying that his daughter was receiving the information that was meant for me. I'm glad my SSN wasn't on there, but I was very upset that not only did Brad give me the cold shoulder when having to deal with me, but he also messed up and sent my personal information to someone else's email when I wrote mine down as clear as day. I was never notified by the dealership, only the gentleman from Oregon. Ty and Bennet were really amazing though. I would recommend this dealership to anyone! Just avoid Brad...

toddoxley

Dec 17, 2012

Ron waS very easy to work with. Trustworthy, knowledgable and courteous. Would recommend him and this dealership to anyone looking to buy a new or used VW.

jimferrell

Dec 4, 2012

I leased a new Passat and Jeff was very helpful, honest and valued my time. He also demonstrated the blue tooth for my phone and the features on the car that I was not familiar with.

swingnsandman

Dec 4, 2012

I am very pleased that I went through Peoria VW to buy my new car. I found myself talking about the dealership more than the car! I recommend that you try them out first before going to another dealership just to have the experience.

AdamCarroll

Dec 3, 2012

Very pleased with the whole experience! Bennet was quick to respond to my inquiry online, and dean took care of me at the dealership. Both were friendly, and very helpful!

dlieber143

Dec 3, 2012

We were pleasantly surprised at the personal welcomes from folks we had only spoken to on the phone. The receptionist and the sales person I spoke to came over to introduce themselves even though they were not directly involved in the sale. The overall dealer experience was excellent. We first shopped online, narrowed our choices, focused on fair market value for the used Jetta we were interested in and were given enough information on the phone regarding price and loan rates at Lunde to make our trip from Fountain Hills worthwhile. I really appreciated the fact that the price and terms were just as discussed on the phone. There were no surprises when we got to the dealership. I also appreciate the offer of a loaner when we bring the car back to fix the "we owe" items discussed at the time of purchase.

The Duke

Nov 26, 2012

Ron Carter, wonderfull smile, patient, warm and friendy and a very good listener. Product knowledge A+. Everyone is treated Like GOOD Family menbers. VW has a very user friendly approach,

ruthurban

Nov 23, 2012

My experience in purchasing my 2009 Chrysler 300 can be described as good to excellent. Daniel, Bennet, and Troy were very nice and professional, and helped us through the process.I did feel that the finance manager was not overly friendly, and just trying to sell add ons. Not a horrible experience, but not as good as my experience with the sales department.Now for a total negative:I bought my car on Sunday. There were two appartent problems by Monday. 1) The tire light went on. When I went to Discount to have the pressure checked, I was told there was about 27 pounds in each tire. Also, the passenger side mirror cover kept falling off. I called the dealership on Tuesday morning. Mainly, I wanted them to be aware about the tire pressure so that would be something they double checked for other customers. I also wanted to know about fixing the mirror cover. The woman who anwsered the phone was TERRIBLE! I'm sorry I didn't get her name, but it was on November 20 in the morning. She kept making excuses about the tire pressure. It would have been easier for her just to say, "I'm sorry that happened, thank you for letting us know". She also seemed unconcerned about the mirror cover. The experience on the phone with this woman almost totally negated the positive image of your dealership.Follow up: (added less than 1 hour later) I just received a call from Chuck,the GM with an apology, and a promise to use this information as a training tool. Thank you, Chuck, and very impressive!

munnsc39

Nov 18, 2012

Outstanding, honest and reliable service. Friendly and timely as well . Thank you for your service. I will refer my friends and family in the future.

ASchultz9

Nov 15, 2012

I want to first and foremost say that my experience with Lunde's was worth the 50+ mile drive that I embarked on to get there. I spoke with Bennet over the phone initially and she was professional, very knowledgeable and friendly. When I arrived I was greeted by Rick who was also friendly, professional and very polite. He showed us the car that we came to see and we took it for a test drive. When we came back to the dealership we were greeted by Bennet and then she introduced us to Phil. Phil has a great personality and I was very pleased with his professionalism, courtesy and politeness. (We were offered water and popcorn by everyone that we encountered) The car buying process with Bennet, Phil and Rick was the most pleasurable experience that I have ever had buying a new car and I have bought about 17 in the last 20 years. (no exaggeration) I would definitely refer anyone that I know to Lunde's and to Phil in particular as he was just a really great guy that was honest and just genuinely wanted me to be satisfied with the whole car buying process. My hat is off to Lunde's for a GREAT dealership. They also partner with USAA and that is important to most people in the the US Military and I have already referred 2 of my friends to them for a car.Thank you Bennet, Phil and Rick for such great service, our next car will definitely be from Lunde's even though we live in Gilbert, and have a VW dealer 2 miles from our house. GREAT JOB EVERYONE!! (Thanks for the shirts)

Furniturehugger

Nov 7, 2012

I was very impressed with everyone's professionalism and lack of pressure. I was allowed to decide what I wanted to buy and not pressured into buying a vehicle I was not interested in. Thanks Lunde's Peoria VW.Duane Togstad

aprilsuzanne55

Nov 5, 2012

We called about a car listed on the internet. Bennett replied immediately and was helpful and friendly. We went to look at the car and were impressed by the atmosphere and customer service. We bought the car, would buy a car here again, and we are looking forward to using the Service Center.

alestrauss

Nov 3, 2012

This was the best car buying experience I have ever had. No pressure, easy to work with,considerate of my needs and got a great deal. Dean Minette was extremely knowledgeable of all aspects of my car buying experience. He was the one that helped me to decide on a Volkswagen that I wanted. I would definitely recommend Dean and company to anyone looking to buy a car.Alan

brandon.siemek

Nov 3, 2012

Everything from the internet sales to the actual experience at the experience was absolutely top notch. I wasn't pushed into a corner and badgered with rebuttals and other offers to get me to crack and buy. Very pleasurable experience throughout the whole process. Would recommend to anybody in the market for a VW.

fabfour1

Nov 2, 2012

By far the BEST car buying experience I have ever had. Everything was smooth and effortless. I was not trading in a car... when I asked the best way to get to the dealership from Tucson... they offered to send a car and driver down to pick me up and get me there. To me that is unheard of customer service. The total time from me arriving at the dealership till I was on the road back to Tucson in my DREAM car was an hour... hour and fifteen minutes at the most! That and a couple t-shirts to boost!!! way to go Lunde VW!

Asorens

Nov 1, 2012

Everyone was outstanding and I would highly recommend this dealership. I will definitely go back there again when we are ready to buy another car.

cmenghini

Oct 24, 2012

I spent less than three hours at the dealership start to finish and got the price I wanted to pay for my VW wagon. I love it and had a great experience. Thanks!

danuska

Oct 22, 2012

Jack was great. He has a great personality. He is not pushy, very accomodating. He is pleasant and knowleadgable.He was very insturmental for me and helped with a purchase of my new vehicle

mlongyear

Oct 21, 2012

This is my favorite VW dealership. They are always helpful and go above and beyond any expectations. I've been to two others and anytime I need anything I go to Lunde's.

stache47

Oct 18, 2012

We had a great experience with Xavier and Bennet online. Met both at the showroom and then had Phil Vigarino as our sales rep. Phil was extremely knowledgeable, helpful, and friendly. Overall it was a fantastic buying experience. Traded a 2010 Jetta Wagen for a 2013 Tiguan. Love the new car.

dancechica

Oct 13, 2012

We visited so many dealerships in search of our car. Lunde's Peoria Volkswagen had the perfect car for us and had by far the best service. The atmosphere was relaxed and friendly (they had a beach theme going so it smelled really nice too!) We were there about 4 hours and our 18 month old made friends with everyone there, they were all very nice to him. We were introduced to the service people and they are all very professional and friendly. The service center is CLEAN!! I've never seen any place that repairs cars have such an impeccable space. I was very impressed. We live about 40 minutes away, but if we ever need car service, we would readily take it there. We also received a thank you card about a week after purchasing our car (2012 Ford Focus). A thank you card is not necessary, but was very thoughtful and we really appreciated it. I'm so happy we finally had a good experience with a dealer, 5 out of 5 from us!

Heath Bell

Oct 11, 2012

This has been one of the most pleasant, welcoming experience I have ever had at any dealership hands down. These guys here went way over and beyond making sure that when I left I was completely satisfied. My car was certified used and had a couple of minor scuffs, scrapes so they sent it over and magically made everyone of them disappear. These guys really do know how to take care of you. And my hat especially comes off for Rick. A Great leader yields great employees.

cvvoss

Sep 29, 2012

This was the quickest, least-stressful car buying experience both me and my husband ever had. Chase knew our budget and found a way to make it happen. I would recommend this dealership and sales consultant, Chase Worthy, to the most discerning car buyers. I am confident their service department will be equally committed to the customer service experience. Which is another reason we chose to purchase from this dealership. Many thanks to Chase and all who helped us!

cfhokenson

Sep 28, 2012

I wanted to say how happy we are with our experience at Lunde. We have bought many cars over the years, but never have we been treated with such respect and honesty. We are thrilled with our new car and the great deal we got. I brought the car back today because I noticed a couple of spots on the passenger seat. I was me by Ron in sales and an associate from the service department. I don't know the service man's name, but he did an amazing job going above and beyond what I had hoped for. It is no wonder Lunde is the best in the nation. I am so glad we went to Peoria for our purchase!!!!

johnsonranch

Sep 13, 2012

This was the best car buying experience of my life. I will go back for my next vehicle. I will recommend them to all my family and friends.

jppatel

Sep 13, 2012

I've purchased numerous cars in my lifetime and this dealership experience has been by far my most pleasant. If only all dealerships ran their business like Lunde's Peoria VW! I would recommend these guys to anyone. Don't look anywhere else, don't deal with rude and high pressure sales tactics...just go to Peoria VW and enjoy your car buying experience from beginning to end. From an extremely satisfied customer!

redgti

Sep 10, 2012

The entire VW Peoria sales team was excellent. Chase Worthy was great to work with, the process was easy and very friendly. I am definitely recommending Chase and VW Peoria to everyone I know.

DD0779

Sep 8, 2012

Purchased a used BMW330i online. Was in and out of the dealership in an hour after the test drive. Great staff, very professional, best car buying experience I've had in a long time.

ffara

Sep 8, 2012

I've always wanted a Bug, and finally, the Bug bit me. I got on the 'net and dropped a line to Peoria VW's website. In less than ten minutes, Bennet Foreman was calling me about my inquiry. I wanted a bright red turbo, with sound and sunroof, and her colleague, Wayne Martin (who was my sales rep) scoured the Valley for my car (they didn't have what I wanted), and, early the next day, drove to the East Valley and picked it up. while the staff assessed my trade-in (got a great deal), the Service guys detaied it, and, 24 hours after Bennet's call, I drove away happy. I'm still smiling.

ingesvw

Sep 8, 2012

The buying experience at this dealership was the best and easiest I have ever exoerienced. The Miguel was informative,helpful, and low key. He made the buying invironment very nice and pleasant. I would definitely come back and purchase another new car from Miguel in the future.

laura.vaughn.7311

Sep 5, 2012

This dealership is FANTASTIC!! I had a bad experience with another dealership and Peoria made it all go away. The staff I worked with went out of their way to make me happy. Definitely provided better service then I could have ever imagined :)

joe.cartier

Sep 4, 2012

From the initial email contacts with Xavier to the dealership visit with Jeff and Troy I was very impressed with Lunde. Everything went smooth and they had no unpleasant surprises along the way. They truly earned our business and the recommendations to come.

jodi.rerick

Sep 1, 2012

I had a great day with the staff. Anyone that would pass by would ask if we needed anything. They all made sure we were being helped. I liked being introduced to the staff we would be dealing with after the sale. I liked having the tour of the departments so I will know where to go during any service I might need. I always like to see smiles on the faces of employees, it let me know they love their job. Thank you for having a great mission and staying focused on customer service, it is hard to find business with your same dedication.Sincerely,Jodi Rerick

LawrenceJ.Hodgins

Aug 29, 2012

This was a simple, stress-free car buying experience. I arrived at the dealership in need of a new automobile, and I left with one.

dodgersuns

Aug 27, 2012

The dealership, especially Bennet, was incredibly helpful and friendly. We called on Sunday and were able to pick the car up on Tuesday with no hassle. They emailed us the paperwork to get started and the whole experience was very positive.

Hopjack

Aug 25, 2012

I was driving a high milage vehicle that required some expensive repairs. I realized purchasing a new car would be a better option than to keep putting more money into a 10 year old vehicle. I secured financing with Capital One to make my shopping experience easier. I visited a couple of dealers before I went to Lunde's Peoria Volkswagen.At the first dealership they said I needed to have either cash or a trade for a particular vehicle I was interested in. My high milage trade was only worth $3,000. I decided to keep my vehicle. I have a 16 year old daughter that needs a car. I knew my truck would be perfect for her and I also knew that it would be difficult to find a quality vehicle for $3,000. It would be more sensible to put a few hundred dollars into the repairs for my daughter.I decided to try and purchase a car with zero down. The Capital One financing I had received enabled me to purchase a car with a "blank check" like a cash buyer. I narrowed my search down to a VW Jetta GLI. I started searching dealerships online. There was a dealer near my home with exactly what I was looking for, a Red GLI. I made an appt. to see it but when I got down there the car had mysteriously vanished. I was told it had been a trade-in and that the deal had fallen through, therefore the car was returned to the owner. That was good luck for me.I went back home and searched online again, even out of state. I sent an email quote request to several dealers and received a VERY QUICK response from Bennet Foreman at Lunde's Peoria Volkswagen. It was late on Sunday and I knew I couldn't get out to see Bennet the same day. I called her and gave her all the info regarding my loan, my requests and what I was looking for. Within 30 minutes she had a BETTER offer than I had anticipated. I took it immediately and scheduled an appt. to come in and pick-up the car on Tuesday.When I arrived at the dealership Dean Minette met me right away. He had called me earlier in the day to gather some information to speed up the paperwork. We did a test drive, met with Brad Thompson in finance, signed the Captal One check and then Dean went over several features of the GLI. Finally, we left with a fantastic vehicle. This was by far the best car buying experience I've ever had!And I even received a free T-shirt!

brett790

Aug 23, 2012

Dean Minette made the process very easy. He was receptive to my requests, and very patient with my decision making process. I have children and Dean was very helpful as I balanced car shopping with my three year old present. The dealership was fun and comfortable which made it a very nice day for me and my kids, thanks again for the great attitudes everyone had. Nice, comfortable, patient, and accommodating even with children.

wheezer2952

Aug 21, 2012

Would I recommend this dealership? YES and already have. Things were done to make the sale and I as the customer was able to speak my mind and not just give the answers they wanted to hear. Still have a few concerns over the missing piece as was told by the people in a higher position than the salesperson that it would be here in 3-4 days.I plan on making this dealer my one shop stop with a maintenance issues. I enjoyed all those who I spoke with . No matter how one pays ( I paid cash), it still takes forever and a day to buy a care.

evalinoti

Aug 17, 2012

I am completely surprised with the service i received at Peoria VW. I have purchased a lot cars in my life and this was by far the best experience i have ever had. I first connected with Bennett who was very nice and answered all my questions promptly and sufficiently. Then she turned me over to Phil who was and still is outstanding. Phil is the kind of salesperson you want to buy a car from. he is not fake or pushy. he is honest and sincere. he continues to provide me service after the sale!! Now that is something! I had such a good experience buying my sportwagen that i will definately tell my friends about it. Even the finance department did an outstanding job. Thanks to all at Peoria VW who helped us purchase our awesome car!!!

gtomini

Aug 15, 2012

Arguably THE WORST customer service I've ever had. Not only did they continually tell me my car would be done tomorrow when it was not their reasoning for my $200 service being $450 is because "Volkswagons are expensive". And since I am without a car, I ask them to send a shuttle An hour later I call back and they say they can't find my address on GPS and were going to call me. This shouldn't take an hour. It should take about 5 minutes to find an address. If you can't find it, you have my first and last name. I think it'd be a good idea to call. Never getting my money again. I don't recommend this business one bit.

jshoffner

Aug 15, 2012

I found a vehicle they had advertised on cars.com that had just been traded in. Xavier was very quick to answer all my questions from email, and I traveled up from Tucson to look at it that day. They went the extra mile to detail and do some fixes on the vehicle at no additional cost to me. When the car was ready, Daniel drove the vehicle down to Casa Grande to split the travel distance with me and we finalized the sale and my trade in right there. It couldn't have been any easier. Excellent pricing value (under Blue Book), and no pressure or redirection at all. It was the easiest and most relaxed car buying experience I've ever had. Daniel even threw in a couple of VW T-shirts for my wife and I. :-)

pwbednar

Aug 10, 2012

I was checking out the Certified Pre-Owned cars on the website and saw a Passat that I liked. The person I contacted about the vehicle was Bennet Foreman and the next thing I know she's got me working with the financing guys Dave & Dave. They set me up with the loan, I sold my old car and I'm driving the Passat within two weeks. The experience was not what I was accustomed to when I purchased my previous cars. Lunde VW makes car buying easy and efficient! I'll be a repeat customer and referrer.

dodell6073

Aug 7, 2012

Once again I was treated with the greatest respect and Dan was very professional. I had emailed him all my questions, the vehicle I was interested in and my trade in vehicle information. When I arrived, the vehicle was ready for a test drive and my loan was already pre approved. After taking the vehicle for a test drive Dan had my vehicle appraised and again I was given above bluebook value for my trade. Within one hour and fourtyfive minutes I was out the door with my new car and on my way to work.

badgerprince

Aug 3, 2012

I decided to take advantage of the VW low financing offer and contacted several area dealers. Two responded, with Brennet being the more attentive and prompt. Upon arrival to the dealer, Bennet set me up with Phil who completed the process in a low key, no pressure way. I would surely purchase again from Peoria VW.

jrkissler

Jul 30, 2012

I found my car online, they honored the price that was noted, and that was it. Ninety minutes later, I had purchased the car and was driving home. I wasn't jerked around and wasn't passed around. Very upfront and friendly.

scottmissy

Jul 29, 2012

I was always created with friendly, smiling faces. Very helpful staff. Was made to feel very welcome and was never left alone or unhelped. Jeff was a great salesman. Did not pressure in any way. Did not do the normal saleman lines only asked questions so he could find exactly what we needed. Kept in contact with us throughtout the whole process.

roadie332

Jul 28, 2012

The professionalism from Miguel Garcia and the sales managers was outstanding. I never had an issue with anyone. They worked hard to find me the vehicle I wanted and the paperwork was quick and easy. Miguel Garcia did an excellent job answering my questions and helping me find my Jetta. I would recommend these guys to anyone.

ehnguyen7

Jul 24, 2012

Great location, design of the dealership, staff is friendly, helpful and straightforward. Service is exceptional from beginning to end. Answered any questions we had thoroughly.

The Duke

Jul 24, 2012

Ron's product knowledge was above and beyond our expectations. My sweetheart was very comfortable with all her driver trainings on the two vehicles she test drove.

rollins1911

Jul 23, 2012

I was shopping around for my first new car. After trying out a number of new vehicles (Prius, Civic, Dart, Focus, etc.), my last stop was Peoria Volkswagen. I tried out a new Jetta TDI, and I was given an ample amount of opportunities to test drive everything and anything I wanted. Dean worked tirelessly, literally all day every day to get me the best deal possible. The car I wanted was on it's way to the dealer, but ended up arriving late. Between then and the original date, I was given a loaner vehicle free of charge so that I would at least be able to drive a new VW while I was waiting for mine.

Angeles

Jul 20, 2012

From the moment we stepped in we were greeted by Peoria VW's friendly staff! Ty (our salesman) was a great help! He was friendly, and very helpful showing us all the cars that fit our needs and not pushing us towards a car that we didn't want like other dealerships! They got us approved right away with a great deal considering our below average credit score! They did not pressure us at all into buying as we left the dealership after we got approved. We wanted to sleep on it! The next day we decided to buy the 2012 Jetta in the exact color we wanted and with leather that we didn't expect we could get. Ty came in on his day off to service me and my wife and Brad the finance manager was very helpful getting us a deal as well! The whole signing process was quick and easy and we could appreciate that as we had all of our 3 babies with us! I would recommend Peoria VW to any of our friends and family and My next car purchase will be from them as well! Thank you so much Ty and the whole Peoria VW family! Keep up the good work!The Angeles Family

annebostick

Jul 19, 2012

It was great working with both Jeff and Bennet they very very good and working with us and there was no pressure. They showed us the cars and what they had to offer. They are great and made our shopping experience GREAT

divadiamond411

Jul 19, 2012

I am extremely pleased with the service I received thus far. All the staff has been given me very personal service. I am looking forward to have a long standing business relationship with the dealership if they continue their excellent first impression service they have already provide.

xcalvillo

Jul 19, 2012

Xavier was quick to respond to our email about the van. Daniel was very patient and had the van ready for a test drive as soon as we arrived. I was very impressed with the over all service.

jacksorbetter

Jul 17, 2012

The easiest way to describe the service is that you do feel like you are the customer and not the other way around. No pressure, no hassle, straight forward. That is the experience I want when I walk into any business, especially a car dealership.Have not had service work done yet, but will add a review when I do.

nbowen1

Jul 11, 2012

Was just "looking" at the EOC and ended up taking one home. Very friendly and no pressure. The whole transcation was the fastest and easiest that I have every experienced.

Eleanor Heckendorn

Jul 10, 2012

Everything about our experience was super, and we love our car. The salesman was very understanding and answered all our questions. We had an exceptional answer to our on-line query.

johnwsullivan

Jul 4, 2012

Chase was exactly what I was looking for in a sales associate. I needed about a month to get through the purchase and sale of a homes. I knew I wanted a new car when that was all complete but didn't want to be hounded by sales calls. Chase respected my time line needs as well as my desire to look at a few other models over the month period. I returned to Chase and selected my car and asked him to call me when all the paperwork was in order. I returned a few hours later signed and drove off - Major Kudos for respecting my busy schedule.ThanksJohn Sullivan

James copley

Jun 29, 2012

The van is exactly what we were looking for to fit my family in and the color selection was great!The customer service was very friendly and helpful the whole time.

jrust41

Jun 27, 2012

Jeff Leovic help us to make a decision on finding the right car for us. I really appreciate his honesty with us and his knowledge of all the car lines. He went above and beyond to help us with a purchase of our new car. He is very helpful and profesonal. Jack Jenkins demonstrated the computer and the all the bells and whistles in the car. I was impressed with his knowledge of the car. Overall these gentlemen made a car buying experience smooth and stress free.

JoshDEwald

Jun 13, 2012

This is the first time that I purchased a vehicle and got exactly what I wanted!! Phillip was excellent to work with! I love my Jetta!

davideakins47

Jun 10, 2012

Recently purchased a used 2007 Ford Taurus from Ron Carterat Peoria Volkswagen. Had a complete inspection performed during the 7 day return policy period along with a long test drive from Phoenix to Sedona and back.Found the vehicle in top condition and my Wife and I are very pleased with our purchase. Ron Carter was very friendly, no pressure,very professional and honest with us during the process. Way better than any of the dealers we have dealt with in the past. Have already recommended Peoria Volkswagen to our Daughter as soon as she finishes school. Thanks Ron! See you again in the near future, Sincerely David and Ruthann

AZrifle

Jun 8, 2012

Knowledgable staff, no pressure new car shopping experience. I will include this dealership in my decision on which vehicle to purchase. Now the decision as to when to purchase a Passat TDI.

donphx

Jun 4, 2012

This is by far the best experience that I have had since I was old enough to drive 40+ years. Keep up the great work!!! Doug is SUPERB!!!

pgard1

May 24, 2012

I reached out to Peoria VW due to the run around that I received at another north valley VW dealership. I had a very unique credit situation that took about a week to work through. At first I felt as if I wasnt getting the attention I deserved, but then realized that the Peoria VW team was working hard in the background to get me the best possible deal. Things came together rather quickly and I ended with a great financing rate and purchase price. I would recommend Peoria VW to anyone looking for great pricing and a low stress environment.

4thright

May 23, 2012

Loved working with Jack. Thorough, informative, friendly and was great with my husband's dry wit. I'm interested in purchasing the cc and Jack took us thru the 3 different versions (upgrades) while the beetle we bought was being readied. I will be buying my cc from Jack once my daughter's car is paid off.

tiguan2012

May 23, 2012

The service I recieved from Dean and Bennet was great. they are honest and nice. During the time I negotiated with Bennet via email, I felt that the price she offered was fair and she always responsed very quick. Dean was very nice to come over to our house to pick us. We enjoyed our talk on the way to your dealership. Dean's service was very detailed and patient. Based on my experience with Dean and Bennet, I would recommend everyone I know to your dealership. From a customer's standpoint, I would say Dean and Bennet are great assets of your dealership.

cgsawyer

May 19, 2012

I enjoyed working with Ron Dosch very much. He was professional, and very helpful, but not pushy. He offered as much information as I wanted to hear, but made it clear he would not give me the hard sell. I think he was very skilled at leading the sales process, and treated me with respect. I liked the no-nonsense pricing strategy the dealership uses, which was in contrast to what I experienced at other dealerships while car shopping. It built confidence that the price I was getting was fair. There were no surprise "add-ons" and the quoted price was not inflated to make room for huge discounts, although I did get a price reduction. The dealership honored their commitment to meet competitor prices. Ron helped me with financing, too, and listened carefully to my situation in order to get me the best possible financing deal. He was very kind and I enjoyed my experience at Peoria VW very much. There is nothing negative to say. I would recommend the dealership, and Ron in particular, to anyone. I originally made email contact with Bennett Foreman, and she was very professional in following up with me promptly and coming to meet me once I came in.

kcooper1961

May 4, 2012

Totally different experience from my old VW Dealership. Very professional and knowledgeable sales staff, no pressure and very friendly people made this a great experience.

KaseyBridge

Apr 24, 2012

Great dealership! Dean was easy to work with and knowledgable about the gas mileage & TDI model. Thanks for the great service! It was nice to take the tour at the end - where you see the service dept & internet site for future car maintence work. I would reccomend all my Friends and Family go to Lunde VW. Loving the gas mileage. Just got my cousin to buy one in California too! We are now becoming a TDI family.

sooner64

Apr 11, 2012

Peoria Volkswagen is by far one of a kind. Xavier and Bennett took a great deal of time working with me via email. Once Xavier located the vehicle I was searching for, he turned me over to Jeff. Jeff was terrific when we arrived at the dealership. He had both models available for us to look at and ask any questions. At the same time, he had Troy appraise our current Volkswagen and he gave us a very good price on the trade. Jeff and Troy made it very easy for us to make our decision. Next we spent time with Brad in Finance and completed the sale and all paperwork in approximately 2 hours. Peoria Volkswagen has earned and will keep my business for service and sales!!

Beb13

Apr 10, 2012

This was the 5th vehicle we've purchased from Doug at this dealership. The entire staff is great, professional And most important! They are honest and display the up most in integrity, unlike other dealerships I've dealt with in the past. There is no doubt that we will be back for a 6th when needed.

Peaceful Buddah

Apr 10, 2012

This was the first time I purchased a car where I actually ENJOYED the experience! From my first trip onto the lot to the last, when I got to take home my beautiful new VW, things were done quickly, efficiently and with the least amount of hassle. It was a BEAUTIFUL thing!I had been in an accident and was looking for special requirements of the new vehicle to accommodate transporting a small and fragile parent, wheelchairs, dogs and a very tall boyfriend. I got all I needed in the Tiguan PLUS a 5 star safety rating to make sure all those I loved were safe when in the vehicle with me!Everyone one I came in contact with made it their mission for me to feel comfortable and to know what I was getting long term, my finance options and to ensure that I knew the vehicle. They truly want to build a relationship not just sell a car.If you are looking for a car with value and style and a dealership that can make the car buying experience stress free and comfortable, Lunde's VW is the place to go!

DEAN22

Apr 9, 2012

like the way you operate, SHOWED ME ALL THE CARS AND EXPLANED ALL THE OPTIONS.LOVE THE CAR I GOT. THANK YOU MIGUEL FOR YOUR HELP IN FINDING THE WRIGHT CAR.

phxflyboy

Apr 8, 2012

This is my first VW purchase and I couldn't be happier. My wife wanted one of the new Beetles but was very specific about the options. Jeff Leovic did an extensive search for us but was unable to find one and we were prepared to wait a couple months for a special order. The day I was going to come in and order it, Jeff called to let us know he had found us one exactly like we wanted and was having it shipped here. On the day of delivery he had the car ready and waiting when I arrived. I buy a fair number of new cars and in 20 years I've never had the delivery process, including finance, go so quickly and smoothly. From the time I arrived until the time I drove out with my new Beetle Turbo it was less than 45 minutes. It was quick but I never felt rushed. And the price, without any haggling, was lower than I had been given elsewhere after extensive negotiations.Thanks for the wonderful new-car-buying experience, we will be back and I will be sending more business your way!

vhsu81

Apr 8, 2012

My recent experience at Lunde's Peoria Volkswagen was superbly a fantastic experience that I will never forget. Mr. Jack Jenkins was a big part of that positive experience. From the moment my mother and I walked into the door, Mr. Jenkins treated us with the upmost respect, allowed us ample time to make the right decisions, provided us with incredible service and catered to my every need. Mr. Jenkins was patient, diligent, thorough and responsible with every step of the car leasing process. I recently (St. Patricks Day/ 2012) leased a red VW Jetta upon moving from NY to AZ. Mr. Jenkins made the car leasing experience flawless, smooth and stress free. He even took care of my mother who leased a VW CC back in New York and made sure that all her needs were met here in AZ, making the transition a much smoother one. My mother and I feel extremely welcomed and respected at Peoria VW and we owe it all to Mr. Jack Jenkins...Great job Jack!:) I'd recommend him to anyone who's interested in a VW in the state of AZ!:)

flauhoff

Apr 7, 2012

Professional, fair and honest. Checked with other Dealers in Metro Phoenix and those wanted to charge extra repair costs.Great Deaslership. People friendly and a very comfortable place. Recommend to anyone considering a great VW Dealership

Radium993

Apr 6, 2012

The service provided by both Daniel and Bennet were phenomenal. I purchased the car sight unseen from Canada. They both worked wonders to help me through the whole process. I arrived at the airport and they picked me up to drive me to the dealership to pick up my car. The car was everything they said it would be and more. I highly recommend them for their honesty, integrity and forthright service.

ciudadreal

Apr 5, 2012

Mr. Jenkins made my experience of purchasing a new vehicle so relaxing, I was able to feel comfortable and secure throughout the whole visit.. I had the ability to make my own decisions without feeling pressured. I would definitely go back to your dealership.

rdsanders

Apr 2, 2012

Chase did a great job start to finish.Answered any questions I might of had, Bennet was great about following up making sure that everthing was answered. Brad was great working with in the finance end of it.

emcmahon001

Mar 30, 2012

Daniel was professional in every way possible to make our buying experience a pleasant one. From the minute we met him until he delivered the vehicle he was prompt and courteous. Not sure if he expedited the delivery or not but we got the vehicle well ahead of schedule. Great work Daniel. Thanks

begil270

Mar 29, 2012

I was dissapointed in how long they kept me waiting. I drove 2.5 hrs and did a lot of the pre work online and communicated frequently about my trade and the new car. Even filled out a credit app. By the time i got there i immediately was able to test drive my new car but after that i felt like i wasnt even thought about as they helped other people. They said 10 minutes and that turned into 45. I kept on approaching them and they finally said "are you in a hurry." Just very dissapointing to someone who was there and wanted to buy the car right then vs deal with the back and forth and waiting as they continued to answer phone calls and even forget to do a few things with my new vehicle.

Jlovejo

Mar 29, 2012

Purchased two vehicles from dealership with in 2 months great experience both times. We filled out paperwork on line & both times were driving away in new car in less than 2 hrs.

jettas2012

Mar 27, 2012

Superb dealership and friendly people. They will work with your demands. Doug did not hesitate to pick me up in the east valley. He also demonstrate to me the features of my new car and besides that he answered all my questions regarding the car.Bennet,Xavier and Rick dealt with me regarding the pricing negotiations online with no hidden charges unlike what other dealeship does.Brad understood me with my decission regardiing the extended warranty plan. Overall , there is no doubt That for sure I will recommend you guys to my family and friends.-dindo-

sports car nut

Mar 26, 2012

I purchased a used Mazda Miata. The best experience I had purchasing a car and the best deal. No high pressure, a nice relaxed deal. Everything went well.

bears21

Mar 25, 2012

I enjoyed my experience for the most part. The only one I didnt care to work with was Xavier, I found him to be unfriendly and he made me feel like I was a waste of his time. Daniel listed to what I needed and did everything he could to work with me.

jevans

Mar 19, 2012

It started with Bennet who followed up on my email query. She was pleasant, fun, and very interested in my specific needs. She was never pushy and when I had to ask her to "call me back" she was always happy to do so. I felt as though she truly respected my time. Then, at the dealership, Bennet introduced me to my salesman (Ron Doschadis). After the three of us chatted, she took me aside to confirm that I would be comfortable working with him, and said that she had plenty of people to take care of me--she just wanted to be sure that Ron was the right fit for me. How great was that?!! When I said Ron was "my guy", Bennet left me in his hands. Everything from offering me snacks, to having finance look over my package so that I could get the car that I wanted within my monthly payment scale, Ron bent over backwards to make me feel good about my decision to come to their dealership. The icing on the cake? The car that I wanted was the showroom model and as they drove it out of the big glass doors, everyone stood around whistling and clapping! I took several cars for a test drive, but when I drove my showroom baby, I knew that she was the one. The whole process was quick and fun. There was never any pressure to "buy add-ons", and everyone answered every question that I had. This is my third new car, and because of how I was treated, I will be loyal to this dealership forever! Thank you Ron & Bennet?

rickjd1

Mar 19, 2012

philip vigarino, was geat to deal with , did not hound us, gave us plenty of time to make a decision with no haggling ,it was a good experience ,,most of the time i dredd going into any dealership because of those reason , we felt no presure and were not pushed into anything that we did not want to do ,me and my wife had plenty of time to talk and think it over and come to a decision on our own ,I think most people would agree that this is the one thing that keeps them away from dealerships, and for that I would tell anyone to visit this dealership and speak with phillip,Rick&Laila Dougherty

dadspackattack

Mar 17, 2012

When we first arrived at the dealership, Ron D greeted us and was very nice, hwoever he didnt know alot about what features were included in what package for the TDI. It was frustrating that we knew more from just reading the internet then he did. Even with that, he got a book and figured out what package we needed. Another frustrating problem was that there were no pictures of a 2012 VW Jetta TDI with premium and navagation and what it looked like with the tdi appearance package. We didnt like the fact that we could not look anywhere even on the internet and find one to see if that is what we wanted. But we said yes to the car and talked to him on friday that we wanted to start the process and had told him that we didnt not want to spend much time at the dealer with paperwork and to please have it all ready, He stated we are great with this and said everything would be ready. However saturday came and nothing was ready. We had to fill out a credit app then wait then fill out the paperwork for the car and wait for over an hour, then he said they found a car in town but we could not pick it up until monday because it had to be detailed. That took away the wow factor of buying a car but we said ok, then monday came around and my wife picked up the car and it looked like it was half washed, so we waited for nothing urgh and then found out that the speaker grill by the drivers side was broken. Also the lip spoiler and the exhaust were going to be another week before they would get in according to Ron..once again took away from the wow factor. So I called the parts dept and found out they could get both parts in a day and paint the spoiler in a day so I told Ron D that he needed to get with his parts department and get the items ready to install friday so we could finally have our car. I was mad that I had to do the leg work when that should have been his job. Also the paperwork for the mileage showed only 56 miles but when we picked up the car it had over 300, we asked and Ron said it was just a mistake by whoever took the cars mileage however if read the fine print that it was illegal that they put lower mileage on the statement...what the heck did we get ourself into here...so we finally picked up the car friday, it was still not cleaned that good at all very messy inside, on the consoles and dash and rear seats but we were not going to wait anymore. I spent friday evening about 3 hours cleaning it myself as it should have been. I realize things happen and maybe it was just our salesman but we are not very happy.

mbrewer566

Mar 7, 2012

Once I decide to buy a car, I am ready. In the 30 years we have been married, my wife and I have purchased over 40 new cars and 8 new motorcycles (my vice in life...). The experience with Peoria was among the best I've ever had. I sent emails with my trade in value, expected purchase price, and desired VW. I don't like dancing around, and because trade in is basically book value plus minus, with the visual only as a final confirmation, I think the buying experience can be done on line.The message was sent to every VW dealer in the Phoenix area, and I received one acceptable response...from Peoria. From others, I typically got the usual, come on in and we'll talk about it (which I read as "come in...we'll give you less than you want, and because we don't have the vehicle in stock, we'll use our sales magic to talk you in to one that you don't want).Phillip and Bennet were different. They gave me exactly what I asked for information wise, and once I got to the dealership and they saw the condition of my trade, actually gave me MORE than the online offer. I was pleasantly surprised.The only unfortunate part is that we live in the East Valley, and Peoria is quite a drive for us...but we're converted fans of Peoria VW.

Mquijada

Mar 7, 2012

Best used car buying experience ever! Fast, friendly and cognizant of our needs. They did not pressure us about financing. The only thing I am sad about is that my kids are going to grow up thinking all dealerships are going to treat them this well!

rkrosschell

Feb 21, 2012

Very impressed with overall experience, and with Jeff Leovic in particular. Jeff went above and beyond to accomodate my schedule, and needs. I would absolutely recommend him to anyone in the market for a Volkswagen. I was also very pleased with Brad Thompson in finance. He also made the process very painless.

C12H24

Feb 1, 2012

I have recommended Lunde's because of the friendly atmosphere, fair pricing and their straight forward approach. The dealership is very clean and all the people I met were very personable.

rdankwo

Jan 27, 2012

(340 words) When it comes to the reputation of a car dealership-The reputation of a car dealership depends on the relationship they build with their customers; integrity, loyalty, and most important looking out for the interests of the consumer. Consumers are the most important stakeholder, and in this economy the key is to build a strong and long-lasting relationship between consumer and the dealer community to ensure the company sustains profitability. Peoria Volkswagen has made that their aim. When you shop at Lundes go in open-minded and leave the stereotypes of a car-dealer out of your thoughts. Because if you walk into Lundes with the bad taste you may have had w/previous dealerships, youll miss the enjoyment of relaxation, and cloud your view. My experience was refreshing. I purchased a 2012 Jetta-S and I love it. I just came out of a bankruptcy 2 years ago and without the help of Jeff Leovic and my financer Nathaniel, I would have not received an unbeatable interest rate. I walked into Nathaniels office ready to sign the papers. When he tells me, you are going to be very happy. Sure enough he said, I got you a better interest rate. He did not have to do this because I was already approved through another bank, and yet he went above and beyond for me. They exceeded my expectations. They did not judge me for my bad credit, nor did they take advantage by making me feel inferior. I shopped around between dealers and I did so to educate myself because buying a car is a very big deal. Between dealerships I discovered some places hike up the prices for extras like hydrogen. One dealer sold it for $100 above the price that Lundes was going to charge me. I used my COSCO discount and saved some extra cash. Ladies, if you are in the market to shop, take it from me, Lundes is a place you can trust.

ab36138

Jan 24, 2012

Working with Chase was a great experience. He was friendly, attentive, and had a great personality. The process was smooth and seamless. All of the employees I worked with were courteous and helpful. I highly recommend Peoria VW and Chase Worthy as salesmen. Thanks!

meyers

Jan 18, 2012

Working with Daniel was a wonderful experience. He was very knowledgeable and gave us a lot of information. He did not pressure us or try to sell us something we didn't need. He went out of his way to find the car we wanted and gave us plenty of time to make decisions. Everything was done to meet our needs and what was most convenient for us. Also, the dealership was a very friendly environment and we were treated wonderfully. This was the best car buying experience I have had.

dkotila

Jan 15, 2012

The dealership was extremely low/no pressure. They explained all features of the vehicle to me, so I was comfortable with everything. I don't want to call Ron a car salesman, because he was more than that. He was a professional consultant with my best interests in mind. Thank you Peoria Volkswagen!

RS4

Jan 6, 2012

We had been in the market for a new car for weeks before we went to Peoria. We test-drove a 2012 Passat at another dealership in the valley and loved it. Unfortunately, that dealer decided to play the usual sleazy games that tend to give all car dealerships a bad name. They wasted many hours of our time over the next several days and put more effort into sales tricks than simply trying to sell a car.Luckily we decided to move on to Peoria VW. I worked with Benet and Alex over email,at that point I was weary that they would pull the same tricks that others had, but they did not. They were completely up front and honest. Once at the dealership, we had a great experience working with Phil. He's knowledgable and was upfront and friendly without the high-pressure sales routine. A couple hours later we drove away in our brand new car, completely satisfied and more importantly, comfortable that we didn't get ripped off.Do yourself a favor and go straight to Peroria; don't waste time with other dealers in the valley.

jnfennellaz

Jan 5, 2012

These guys were great, very low pressure experience. Came in and drove the new Jetta TDI on a Saturday, and Chase's easygoing attitude and helpfulness definitely influenced our decision to come back in to get the car two days later. Smooth transaction all around. Thanks for everything!

chriscioffi

Jan 4, 2012

I had a great experience with Peoria VW. Very fair pricing, no high pressure sales, incredible customer service. The staff was extremely knowledgeable about their products.

drjezip

Jan 3, 2012

Down-to-earth, friendly, 'no bs' sales experience. Far superior to all the other VW dealers in the Phoenix valley. Willing to communicate by email if you prefer. Received my vehicle ahead of schedule and everything went without a hitch. These guys know how to do business in a professional manner.

Nancy6611

Dec 16, 2011

We actually enjoyed buying our new 2012 Jetta from Peoria Volkswagon. Leisa Thoma was great to work with. She was very knowledgeable about the Jetta. She even drove to another VW dealer to pick up the one that we wanted so we could have the color and interior that we wanted. Alexander came to us right away and made us an offer we couldn't refuse. This is our third Jetta. We love our VW's. Thank you Peoria Volkswagon for making buying a car an enjoyable day for us. Happy Holidays to all, Nancy and Joseph Safago

ChipInABLE

Dec 14, 2011

This dealership does not play games. The price of the cars they have to sell are reasonable and they offered a fair amount on my trade right out of the box. They helped me to obtain a very good finance rate the first time and showed me the different options for warranty without any pressure. I felt that all of the decisions I made were my decisions without pressure from any of the staff. Peoria Volkswagen does business the way it should be done.

urbancynic

Nov 23, 2011

The whole thing started on a whim. My girlfriend wanted a Mini. So I decided to check Peoria VW to see what they had available since my parents had bought a car from them some time ago.Sure enough they had one with a very reasonable price. Not expecting much to come from the whole thing I sent in an inquiry about the vehicle. No sooner had I pressed "send" when I received a call from Bennet Foreman. A few minutes later and we were out the door to go see what, if anything, they could do for us.Upon arrival we were greeted by several people. We then were given a quick review of the features of the vehicle and were let free to go test drive it.By the time we returned they had already come up with a value for our trade. The rest of the process was quick and easy. We were in and out in just over 2 hours from arrival to departure.Everything was relaxed and no pressure.

woznielm

Nov 21, 2011

I enjoyed my experience a Peoria VW very much. They sales associates were friendly and helpful and I did not feel at all hassled into buying anything I didn't want. Thanks for everything! I love my new Jetta TDI!

ujgarner

Nov 19, 2011

Mark Miller was great to work with, the esperience of buying a new car was pleasant.He is very professional and has experience in his field.Overall the whole staff was great including the boss and the finance staff.We highly recommend this dealership.

kt9

Nov 15, 2011

The ONLY issue we had was with the added 'fees' that were not discussed during the process - they were just added to the sales price as if we should 'know' that they are included. Otherwise the whole process was easy, fast and pretty amazing for a car purchase.

Tennrw

Nov 15, 2011

One of the most positive auto buying experience I've had, period. Helpful, informative staff, especially Chase Worthy in sales, and the people in finance. Left feeling we not only had a new car, but some new friends as well.

mrtoots

Oct 23, 2011

From the moment we entered the showroom, we were treated with respect and a willingness to listen with no pressure nor hassle. The whole experience was the best car-leasing process we've had in over 30 years.

thesundevil

Oct 23, 2011

I have a outstanding experience with Peoria VW. They are a wonderful group of people to work with, and I recommend them for anyone looking for a VW.

ald84

Oct 21, 2011

I enjoyed my experience with the my dealer, as soon as i arrived he was willing to work with me and find the best vehicle to find my needs.

bberbe1

Oct 19, 2011

I worked with three different employees, and each of them was extremely friendly and helpful. I was purchasing a car entirely over the internet/phone, and they made the experience simple and also made me feel very comfortable purchasing a car I had only seen online. The staff coordinated every detail for me, including delivering the car to my apartment. Then, after the car was purchased, staff called me to follow up with me and let me know I could call them any time if I had any issues.

Mcorso

Oct 12, 2011

Amazon dealer no stress or high preacher I will defiantly buy my next vw at this dealership. Other dealers should leafs from them! Thank you.

min4857

Oct 4, 2011

Very friendly staffs. I bought cc model and they can do whatever you want. The best VW dealer in ArizonaThe dealer will really work for you.

azbrandi

Sep 28, 2011

Fast, easy and quick! I was able to do all of my research on their website and knew what I wanted before coming in. The whole sales team was amazing and friendly! I love my new car and Peoria VW!

cory23

Sep 28, 2011

Best dealership experience I have ever had and this is the 7 vehicle I have owned and I will be coming back to this dealership the next time my family needs another vehicle.

klewis1978

Sep 27, 2011

This was without a doubt the most refreshing and straight forward experience I have ever had a car dealership. After bouncing around several Phoenix dealerships looking for a vehicle, this was the only dealership that from the get go delivered what they said they would. From the first phone call the internet manager Alex to a closing with Doug, they truley acted as if they wanted my business and cherished the relationship. The best part was there was no game playing and they worked with me on price and trade-in value. I would be pleased to refer all of my friends and family to Peoria VW...Job well done to the staff.Kevin

purple722

Sep 18, 2011

I had leased a Jetta 11 mos ago from Daniel and I wanted a new one...I handled all of the details while I worked-over the phone and via text...I showed up that afternoon and signed papers and traded keys...They had my new car all clean and ready for me. It was the easiest and best car experience ever!!! Everybody there is so polite and friendly...and not in that cheeesy car salesman way...lol Daniel has always been available to me via text/phone for all of my questions over the last year. He is amazing!!!

Gittoffmee

Sep 8, 2011

Because everything was great. Good service, nice staff. Even made us popcorn when we asked. Very pleasant. Will buy again whenever we get a new car.

Elliequinn

Sep 2, 2011

Not at all impressed with customer service. Had the money in my pocket to buy a new car. Wasn't even offered a test drive before I was forced into talking money. Would not rocomend anyone going here!

azeagle

Aug 22, 2011

This was without question the best car buying experience I have ever had. From the moment I walked in to the dealership to the moment I drove off in my new car, the folks at Peoria VW were incredible to work with. Everything was handled professionally and fairly without any trickery or deceit in order to make a higher profit. I would recommend this dealership to anyone looking for a VW and would recommend buying a VW just to experience car sales the right way.

azjettaboi01

Aug 17, 2011

The offers available were outstanding. The dealership really worked hard to earn my business, but I didn't feel like I was haggling to reach the end result. Overall, I'm very pleased with my experience there, and will definitely recommend Peoria Volkswagen to anyone contemplating a purchase of a new or used VW.

jlswens2

Aug 11, 2011

Wonderful!!!! Had a great experience and the customer service was wonderful!!! It was great not having to haggle the price of the car and the length that Ron went to help me in every aspect to get my car to the price I needed and make my trade in worth that.

CKrall05

Jul 27, 2011

I actually stopped in to look at new or used cars when my older VW was in the shop. After looking at financing and estimating my payments, I decided to do the repairs and postpone a purchase. But within a few weeks I was reconsidering that decision. That's when I received an email from Peoria VW, asking if I was still looking at a purchase and offering help. I responded right away. The website helped me browse the inventory without walking around in the 110 degree heat. When I arrived on Friday afternoon, Jeff helped me focus in the kind of car I preferred and which might best meet my needs. He had the likely candidates all lined up (with AC running) to try driving. The test drives really helped me make my decision -- so instead of the cute 2007 Beetle I was admiring, I choose a 2008 VW Rabbit with very low mileage. My house was foreclosed on last fall and I have had some credit problems since spending 6 months out of work in 2008, so I knew financing would be a challenge. But Jeff, Brad and the while staff helped me work through the process to get approved. The dealership manager drove my old VW Jetta wagon gave me a very good trade-in value. Even though it was the weekend, Jeff was in touch Saturday morning to make sure everything was wrapped up and I could come in and sign the papers and take my car home. I'm very happy with my new used car!

jrobbins20

Jul 19, 2011

From the start Jeff Leovic and the sales team at Peoria Volkswagen were extremely helpful and upfront about pricing and availability of any vehicle I wanted to look at. In addition, they didn't require me to select a car or run a credit check before they gave me an offer on my trade. This was something most other dealerships were unwilling to do. They were very professional and polite. In the end I bought my new car in less than a week and would not hesitate to go back. If I am still in the Phoenix area, I will definitely be a repeat customer.

rewert2311

Jul 17, 2011

This dealership definitely earned their money working with me and my financing issues. It was a lengthy process, but David was able to get me financing through VW and I was able to walk away with my new-to-me Tiguan successfully. I have always wanted to own a VW and I am glad that it was finally able to happen for me. Many thanks to David and Daniel.

kprusick

Jul 16, 2011

Prior to deciding on a dealer, we researched reviews through sites like YELP, KUDZU, etc., and found Peoria VW to be highly rated and that is why we decided to use them for our new car purchase. This was the best new car-buying experience we have ever had! We knew beforehand the exact car we were looking for, the price we were going to pay, and approximately how much we wanted for our trade in. We dealt with Bennett by email prior to arriving to the dealership. When we arrived, she already had the car waiting for us and a salesperson, Daniel, there to help us. Daniel was very knowledgeable about the vehicle and was able to answer all our questions. There was no pressure to upgrade and no haggling with the price. Daniel had our trade in appraised and we were offered a fair price for it. We already had financing prior to going into the dealer so did not need to deal with the finance department much at all. We signed the papers with David Fimbres and although he did let us know briefly about financing through VW, he did not pressure us at all once he understood we had our own financing and were not interested in going through the dealer. The only drawback was the extended warranty prices David told us about which were much more expensive than similar products we could obtain through our own bank, (USAA)so we were glad we declined those at the dealer. The whole experience took a total of about 2 hours, (a little longer than expected), but all in all, was a very satisfactory experience. I would definitely recommend this dealer to family & friends!

locoesteban

Jun 30, 2011

Chase was a great salesman, he asked what we were interested in and showed us what he had, answered all the questions we had about the cars. He was not a pushy or a hard sale person. We went in the dealership pre-approved with financing from our finance company and we were having trouble with them about the amount of the loan. Brad the finance manager called us and said he would see what he can do with financing, he got us a loan with Volkswagon at much less interest than we could ever expect. Everyone was great at the dealership.

floleit

Jun 25, 2011

Purchasing our VW was a fabulous experience! From the friendliness of the internet sales force to the salesman, finance, and general manager. All were very friendly, knowledgeable, and not pushy! Working with everyone was a very positive experience and would recommend this dealership to all!!

jgpjgp

Jun 24, 2011

Your good advertising brings me to your dealership. Price and quality of car is important to me too, and this is another reason to com in Peoria VW. My final decision to make purchase is your seals person, Phillip Vigarino. Way how he approaches, answer all you question is very professional. Simply, a sound of his voice give that you feels comfortable and confident. You can trust that he will help you to found a car you desire. Also he is very passion. Knowledge about car performance is also his strength side. For shore I will recommend him and your dealership to my friends. Jasminka P.

MusicMan1

Jun 23, 2011

I brought my 2007 Rabbit in for an A/C problem. It turned out to major, it needed a new compressor. Kyle was extremely helpful, calling and working with the warranty company to make sure everything was covered and taken care of. Even with this major repair, my car was still at the dealer a much shorter time than expected, and the repair was completely covered by my extended warranty. The car was returned in top shape and freshly washed.

bas1232000

Jun 22, 2011

This dealership is by far the best dealership I have ever dealt with. I had no problem getting straight answers and was treated like a person and not a sale. I cant say enough about Peoria Volkswagen they are truely a family orientated dealer. I shopped over 6 dealerships during the Memorial Day weekend and was I stupid for not going to Peoria Volkswagen first. After dealing with other dealerships I swear I thought I was dreaming but no I wasn't. I was treated with the up most respect and my sales rep Chase was very helpful and knowlegable. I was explained all the paper work by Brad the finance manager, and we all know finance managers dont give a hoot about if you understand or not, but Brad did and explained everything before even asking me to sign. I definatly will be going back for my next car (volkswagen) and haven't stop talking to my friends and family about them. Thanks Peoria Volkswagen for making my car shopping too easy.

locokip

Jun 21, 2011

I have been using Peoria VW for both of my Jettas since they became a VW dealer. I keep coming back because they always treat my family right. This last visit was to repair a VW recall. They completed it I less than an hour and that included having it washed for me. Brand new remodel completed recently. Very open and comfortable. Thanks again Peoria VW!

johnnyvw11

Jun 17, 2011

This was the best car buying experience we have ever had. It was so easy and smooth, everyone was very friendly and helpful! We will definitely recommend this dealership!

FMCawthon

Jun 13, 2011

I'm so glad Volkswagon opened up a Dealership in Peoria, it's close to my home. Customer service at this dealership is outstanding, top notch, I enjoy bringing in my Jetta in for service when it needs it, I know it will be fixed right the first time.

Gogh

Jun 13, 2011

During my last oil change on my '06 Passat, I was alerted there was a recall for my car. I did not have time that day to do it (with kids) but decided next time to take care of it. This time, I made the oil change appointment and recall work to be done. When I arrived they immediately greeted me knowing who I was based on the car and appointment time. Chris the advisor stated there might be another recalls that might be needed and would confirm. Indeed there was another recall and asked if it was ok to keep my car later than planned. Since I was on a time crunch already, I asked Chris to wait until next time. He asked when I needed my car back. I said 1:30 and he said he would see what he could do. My cell phone rang at 1:29 (no lie, checked phone history) car was ready to be picked up. When I got there, to my surprise Chris alerted me that they had two technicians working on my car at the same time and got both recalls done as well as the oil change. I didn't expect it but they also had the time to wash it too. Thanks for the great customer service and more importantly being so timely. Wish I needed oil changes more often!

uuic12

Jun 13, 2011

They were honest and friendly! No hard sales pitch! I first got in touch with the internet department and they were able to answer many of the questions before I arrived. Made the process much easier! Would recommend.

scretacci

Jun 10, 2011

Kyle and the team at Peoria VW were outstanding and anticipated my every need. Service is a term commonly used at dealerships but rarely actually experienced. This dealership understands what service is and provides it at the highest level.

coxanne1

Jun 9, 2011

Peoria VW is a customer friendly dealrship with an honest approach to details. I am new customer there and I feel that they are easy to ask for help from. I had friend who patronized dealership when under previous company owner and I went with her to buy a new saturn, they were very good in her negotiations as well and she was pleased.

Jenafierce

Jun 9, 2011

This dealership and their customer service far exceeded my expectations. I was treated like a royalty every step of the way. I will neve go to another dealership after what I've experienced here. And on top of all of it I'm so in love with my new car!!!

Speedy

Jun 8, 2011

Friendly staff and great service! I will take all my vehicles to Peoria Volkswagen from now on for service!