Used Cars for Sale at Lupient Chevrolet in Bloomington, MN

newcolorado1

Oct 21, 2016

I called Zac at Lupient on Monday, telling him the truck I wanted and the the price I needed to be at - He went out of his way to get the truck I wanted and get me on the road the same week. Zac was knowledgeable about the vehicle and able to answer any questions I had about the leasing process. Overall excellent experience.

Pam R.

Oct 21, 2016

I had a great experience at Lupient! Everyone there was fantastic and the process was straightforward, comfortable and hassle-free. I would recommend Lupient to anyone.

Maxx

Oct 20, 2016

Smail was a awesome salesmen. Took great care of the finance process. Had me in and out. So I could keep my busy schedule. Thank you all

Amanda D

Oct 19, 2016

I tried nearly every SUV on the market before choosing my Chevy Tahoe. The Tahoe's cabin has unmatched refinement and style for a large SUV, with a contemporary style, lots of high-end materials, and excellent build quality. Not to mention, my sale rep, Zac Lovera, was outstanding! No slick sales gimmicks, no pressure, no attempts at manipulative ploys. Just honest, knowledgable service.

HELEN BROTHERTON

Oct 17, 2016

Outstanding service! They got me right in and serviced my car. Checked everything and didn't try to up-sell me on things I didn't need. They weren't pushy. They were very kind and professional. Loved the service. Would definitely be back again.

swfavre

Oct 17, 2016

Jerry was helpful and informative. He also followed up to see if I had any questions or concerns.Jerry was very thorough with explaining the features of the car I was considering.

Charles.Snyder

Oct 16, 2016

We met with Jerry Willenburg at Lupient Chevrolet in Bloomington and couldn't be more satisfied. He went out of his way to ensure we had a great car buying experience. He was flexible and made sure we only saw the cars that we wanted to see. He was thorough and paid attention to the details while also providing exceptional customer service. I would recommend him and Lupient Chevrolet of Bloomington to anyone I know that is looking for a new vehicle.

Joe1

Oct 15, 2016

Smail hodzic worked with me on this sale. He did a great job. Answered all questions and was genuinely concerned that I was happy over the entire process. I would recommend his to others

Chev

Oct 12, 2016

Paid a little more than quoted in service but was pretty fast. I would still recommend them but make sure you make clear on what services you want and ask for pricing upfront.

Chief

Oct 12, 2016

We are traveling from the West coast and experienced a full failure of the drivers door to open. Brought my 2011 Chevy Silverado in for analysis and repair. AC got everything rolling, kept me informed every step of the way. Explained the problem, possible solutions and ultimately the problem. AC and his team were very professional and did the best they could to control my costs. Because of the complexity of the repair it had to remain overnight. I was provided with a very nice rental car and at a very reasonable price, which was deducted from my final repair bill. Thanks George for making that a smooth and painless process.

MS

Oct 1, 2016

The staff was friendly and helpful. They were very accomodating to my time constraints and worked diligently to get the deal done. I am pleased.

Car4yesy

Sep 29, 2016

Recently my car started to act up so it was time to look for another car Chuck was very helpful finding me what I needed. Was very informative and understood my needs. I will recommend my friends and family to come in to see Chuck.

Judes

Sep 29, 2016

Excellent experience with a very knowledgeable salesperson. The dealership is clean and orderly. The receptionist was very helpful when I first arrived. It was a good experience all around.

Megan Smith

Sep 27, 2016

I was out driving with my 2 year old in the car and groceries and my car starting acting up and stalled. I called the dealership to say I was heading in and was hoping someone could look, but understood it was a Saturday and they were likely busy. They said I could bring it on in, but it might have to wait until Monday. Understandable!I pulled in and they ran the code, and one of the service techs Steve - offered to stay late and help us out! He stayed an hour past his shift to help me out! And Todd Wilson, is amazing! This is the second time I have come in and he has helped me. So kind and patient! Great customer service!!!! I can't thank you enough! Thank you for helping a frazzled Mom with a 2 year old and thawing groceries!

megansoulak

Sep 27, 2016

I was out driving with my 2 year old in the car and groceries and my car starting acting up and stalled. I called the dealership to say I was heading in and was hoping someone could look, but understood it was a Saturday and they were likely busy. They said I could bring it on in, but it might have to wait until Monday. Understandable!I pulled in and they ran the code, and one of the service techs Steve - offered to stay late and help us out! He stayed an hour past his shift to help me out! And Todd Wilson, is amazing! This is the second time I have come in and he has helped me. So kind and patient! Great customer service!!!! I can't thank you enough! Thank you for helping a frazzled Mom with a 2 year old and thawing groceries!

Kellye

Aug 30, 2016

I can't stop talking about how wonderful my experience was at Lupient Chevrolet in Bloomington. Ryan and Sonja took such good care of me and went above and beyond to make sure I was informed, comfortable, and pleased with my purchase. I drove out of there with a 2016 Chevrolet Trax in bright red! I call her Pepper.

kellyemac

Aug 29, 2016

I had a wonderful experience at Lupient Chevrolet. Ryan and Sonja took good care of me to make sure I was pleased with my purchase.

Nancy

Aug 9, 2016

I've purchased a car through Lupient and had the old car serviced...always the best customer service.

Ricky

Jul 30, 2016

Thanks to Smail ! He was very nice and helpful to help me find a perfect car ! Loved his service and quality in him

A.R.55419

Jul 18, 2016

When I called the dealership with my VIN number they told me my key (which was stuck in the ignition) would be covered under warranty, free to me, and they could do it same day - it would take an hour. I show up at my appointment time and they tell me I have to leave my car for a full day and pay $500+ for the repair before they even look at the car-as soon as I arrive.They lied to me to get me here and left me with no option but to pay them for the repair because my key was stuck in my ignition and I park on the street at home... - plus pay for a cab home.Never use this dealership. I never will again.

Lelu

Jun 17, 2016

We shopped all over the twin cities and this is by far the best one!!! Trust me. Ask for Brian Ewoldt he was genuine and knowledgeable. Sonja did her best to find me the best deal for my situation. They both CHEERFULLY stayed late to make sure I could drive my new car home that night. I really liked it here! Very very appreciative and excited with my new car!! Never going anywhere else for a car.

08 Corvette Guy

Jun 14, 2016

I called to make an appointment and was happy to discover I could get my car in the same day. My Corvette is my baby and I'd never consider taking it to a quick lube place but that doesn't mean I paid more at Lupient. In fact, the price beat what I've paid at quick lube centers for my other vehicles for the same service. I always feel confident that my car is in good hands when it's being serviced at this dealership.

Adam

Apr 26, 2016

I recently purchased a new truck from Lupient, They were able to find the exact truck I was looking for with out going over our budget. They took care of everything and made it very easy and enjoyable.

Str8up

Apr 2, 2016

I have recommend Lupient to others since purchasing my vehicle. The entire staff that we worked with was very friendly and helpful. Our sales person, Zac, answered every question that we had.

scott magnuson-martinson

Mar 28, 2016

Zac went above & beyond! That's all that really needs to be said; the requirement for a minimum of 25 words is rather superfluous-don't you think?

Sfd23

Mar 28, 2016

I would recommend Lupient to others in the future because the sales group take you through the process making sure you understand everything about your choice and get you the information to help you make a decision. Include in it the body shop for some accessories and a class service department and you got a solid dealership! Great job Zac, you made the difference!

Kyah

Mar 15, 2016

Chuck is the best cars salesman we've ever had! He made me feel like we were part of his family. He stayed an hour and a half after the store closed to help us learn about our car and wasn't too pushy about anything. He was so helpful! And Patrick was so great with helping us close our loan. He made us feel so comfortable and I'm pretty sure my husband found a new friend - they were quoting movies and laughing the entire time. I was nervous about buying my first new car and my first Chevy, but after our experience here, I don't think I could ever get a car from anywhere else!

chris123

Mar 9, 2016

I am extremely pleased with my service. Chad and Todd are always very kind and bend over backwards to help. I will never go anywhere else.

Sullydabudha

Jan 18, 2016

We went to lupine Chevrolet to purchase a car that would also work to be a uber driver and Zac was very helpful with finding us a car to purchase

K.Leach

Jan 13, 2016

Everyone I dealt with from Sales Team (Zac, Aaron & Mike) to the money master (Sonja) to the Body Shop team were excellent. Everybody provided great customer service while sharing a few laughs along the way!

Sandii 70

Jan 6, 2016

I had the best experience in buying my car here at Lupient Chevrolet. Everyone was really cordial and super pleasant to do business with. First Zac, then Super Sonja did the quickest job in getting me approved and getting all the items I needed to go with the deal done as fast as they could. I felt very good doing business here and the customer service was really superb!

jotaylor164

Jan 1, 2016

Great job , wonderful salesman, he really helped my family for new year, from me and my family: HAPPY NEW YEAR!!!! I appreciate it! I highly will be recommending him and others that we met throughout our experience. Thank you so much.See you soon, The Reece And Hayes Family

cargal

Dec 22, 2015

After 5 years of car sharing, I decided to dip my toes in the water and (a) get my own car (b) try leasing as opposed to owning. I was very specific in what I wanted with respect to vehicle and lease terms. Zac and his sales manager went over and above to ensure that I got exactly the deal that was right for me in a very friendly and professional manner. By far the most pleasant experience I've had at a car dealership! Thanks Zac:)

Equinox2015Experience

Dec 17, 2015

The sales person we worked with was Zac Lovera. He was exceptional to work with. Not only was he pleasant and accommodating, but he was competent as well. The price of the car we were buying was clearly stated and firm. The trade in value of our car was agreed upon with no haggling. He recognized and agreed to some of the significant maintenance work we had done recently. A mutually satisfactory deal was reached, Lupient has followed up with us to see if they could be of further help especially with the technology-oriented features. Lupient has been helpful. I plan to use its Service Department for our new car, and we will contact Lupient when we get around to our next purchase.

hudson, darla 6150

Dec 6, 2015

I had to take my car a 2013 Chevy Maliu in two different time for warranty work. I did not buy my car here but the service I received was outstanding. My service consultant was Todd Wilson. He provided me with tremendous knowledge as to what was wrong with my car and very pleasant to work with. Called me right away when my car was done. Set me up with a nice loaner car the second time. The technician/s that worked on my car knew exactly what was wrong with the car, I am very pleased with the all around service I received. Another time I stopped in to get another key made for my car and that gentleman cut the key right away. I didn't have to wait but maybe 10 minutes. Thank you so much for everything. Darla Hudson

NMJef

Nov 24, 2015

Straight shooters start to finish on new car sale from out of state. Straight talk by phone/email/text prior to personal visit was spot on and continued throughout day of purchase/drive off. The entire team I dealt with was top notch -- had all the details nailed. Clearly a well led and well run outfit wi/high quality folk who took pride in their work. Would definitely recommend this dealer to anyone.

The Moons

Oct 12, 2015

My husband and I finally had to break down (or should I say one of our cars did) and buy a new vehicle. Neither of us was too keen on dealing with buying a car as we haven't done so in over 10 years. I remember as a kid my Dad always bought from Lupient and they had what Hubby wanted (at 6'7" he's limited to what he fits comfortably in and for a good price) so off we went to check them out. We worked with David Fuhs who immediately put us at ease. The process was quick, easy and painless. I would definitely recommend Lupient Chev and David Fuhs. When the other car finally decides it's time, we will go back here again.

Matt frye

Aug 7, 2015

I was out in the pre owned section looking at a used truck and it was kind of what I wanted, mr. Chuck came out and showed my wife and I the truck and was very knowledgeable about any questions I had but even then if he didn't know he found someone with a honest answer to any questions I had. After looking at the used truck I told him exactly what I wanted in a truck and he had one sitting in the corner of the lot brand new for not much more then the used one. Needless to say I drove off with a 2015 Silverado and when I came back to get the add ons chuck made sure I had a courtesy truck close to what I bought made drop off a breeze. When I picked up my truck he was waiting for me and pulled my truck around for my wife. Buying a new car scared me a bit but after this experience I would definitely go back and do it again. Thanks chuck!

Bob

Jul 3, 2015

First of 4 free oil change/tire inspections complete. Fast and very friendly service. Looking forward to 3 more.

Hunter15

Jun 21, 2015

i've been buying cars and trucks for over forty years so the experience is not new to me. I made some very specfic inquires before driving to the dealership twiice a 60 mile round trip drive i was mislead in every step of the process. They run a scam don't fall for it.

Rachel

Jun 20, 2015

We purchased a used vehicle from Lupient Chevrolet and worked with David Fuhs. My husband is not the type of person to buy a vehicle from the first place we visit, but he did here! David was friendly, knowledgeable and not pushy. They were able to find a good price for our trade in vehicle. Overall we were very happy with our experience.

Clo

Mar 23, 2015

Bought a 2011 silverado from lupient. Two weeks later needed $3,000 worth of work. After that repair check engine light came on. They called me and said I needed a sensor, paid $500 for new sensor. A couple of days later the Che k engine light comes on. Lupient the. Tells me I need a new engine!!! They don't offer to help pay for it. GM helped pay for some of it but I paid $3,000. Lupient had records that this was an issue before I bought it but did not bother to inform me that serious work was done to it before I bought it. Beware of Lupient Chevrolet!!!!!

CruzeControl

Sep 24, 2014

Starting with my first phone call with the Sales Manager, Bryce, my experience at Lupient Chevrolet was first-class! Bryce connected me with my Sales Associate Justin, and Justin was absolutely great. He called me and made everything simple over the phone, set an appointment for later in the afternoon, and he answered my calls and took scanned documents about ten times before we met in-person that day! Justin was ready for my arrival, had the car ready, keys in my hands within a minute of my arrival and he gave a great mini-tour of the interior. We went inside to see Mike in Finance, and Mike couldn't have been better, either. I have bought MANY cars throughout the years and these guys have an excellent approach to Customer Service and a real camaraderie amongst themselves that made the place feel comfortable and honorable. Justin also was great going through OnStar and explaining other things about the my new Cruze, and he's already written to me this morning to congratulate me again and make sure I call him directly about anything. This is a formula that sustains and grows business anywhere, but you have to have the right people at Lupient does. I am so grateful! Thanks for making my new car purchase so easy and such a pleasure!!

Howie lee

Sep 16, 2014

I was very worried to try a different dealer to buy from but all went well, they are nice ,And had fair prices.The financing went smooth and was easy to understand. I love my new Cruze.

Doug

Aug 17, 2014

Always friendly, service is completed as described and on time. Sales are done with no pressures to buy.

Jason

Jun 23, 2014

I was very pleased with the customer service that Chad Wilson provided at Lupient Chevrolet. He was very knowledgeable and accomodating, and was absolutely great to work with.

Timothy

Jun 3, 2014

Chuck Evans was amazing!!! very hard worker in finding the right fit for our situation. You are fortunate to have Chuck on your team.

Richele

Jun 2, 2014

very helpful, worked with me over the course of several weeks to find the right car in my price point. returning customer - bought a car many years ago from you and after getting a different one from another dealer, wanted to come back. my husband also has a camaro through your dealership. very satisified!

koknows

May 30, 2014

I felt like I was being treated as a friend vs. a customer. Very friendly and knowledgeable. Very honest and upfront about everything regarding cars, makes and pricing. I would and will recommend Steven Hawley to anyone one of my family, friends and co-workers when they are looking for their next vehicle.

Shahna

May 29, 2014

Brought vehicle in for whining/whistling noise on an earlier date. Tech was not able to diagnose the issue then. Brought vehicle in again for 50K service and showed service advisor a TSB that I thought may be the cause of the continued noise problem. Tech was able to diagnose the noise issue this visit and replaced a part in the transmission. I am disappointed that it took 2 visits to find a solution to this issue. Otherwise I'm satisfied with the service I have received. I've only brought my vehicle here before for oil changes.

Michelle

May 26, 2014

Todd did a great job explaining to me what needed to be done done my car. He even drew pictures to help me understand.

Elizabeth

May 24, 2014

As (truly>) always, I received excellent customer service from every staff member with whom I came into contact. My vehicle was taken care of faster than I expected, i.e., within an hour (I was all set to have coffee and read magazines or watch TV in the waiting room, it was repaired so quickly I hardly had time to sit down :) .Thanks much and keep up the great work.Sincerely,Elizabeth Wise

Allen

May 22, 2014

It was a pleasure to work with Mark Goldman. He is a true gentleman. Scheduling was easy and the work was completed in as promised.

Robert

May 22, 2014

I received plenty of service with my salesman and the new car sales manager. My car was delivered promptly, spotless inside and out and a full tank of gas. I was very satisfied.

Barb

May 20, 2014

All the service was explained well and done in the time that I expected. The ride to work was great

Francis

May 17, 2014

I own a 2004 saturn Ion and a 2010 chevrolet Malibu. I bring them both here for regular service and any major problems.Without boring you with the details {blah blah blah }lets just say that I have found my new saturn dealership.SATURN LIVES. The chevy is the subject of my most recent visit but based on this visit [omg] I think that you should change your brand name to Saturn

Mary

May 16, 2014

The staff at Lupient is extremely courteous & so efficient, my car was finished 30 min earlier than I anticipated. Seeing as I was waiting with a 5 and 2 yr old - this was huge!!If anything could be improved - I would recommend better information for persons scheduling the appointments. I knew from previous eperience that a headlight change was ~2hrs but had I not I would have been pretty unhappy finding out as I handed over my keys. Not very fair to the service advisor either!!

Richard

May 16, 2014

All went well with my service, but I was told that I would have a longer than average wait because of service back-ups. Since I had made this service call 2 days early, I found this problematic. The wait did not seem long to me.

Sally

May 16, 2014

Justin called ahead of my visit to discuss what I was looking for -- model, color and which options I really wanted. When I got there, Justin had three vehicles that matched what I had told him. Each had very slight differences -- leather vs. non-leather seats, two off-white vs. red, one had mud flaps (which Justin hadn't noticed until I pointed them out). He was very patient while I hemmed and hawed over which car I wanted. I settled on the red Malibu and am extremely happy with my decision!

Cole

May 15, 2014

Overall very good, however the vehicle was brought in at 8:15 and when I called at 12:45 they were just looking at it. Originally I was told early afternoon for completion. Not a big deal, but expectation wasn't set and then met. As always though, the team is friendly and supportive. I wouldn't go elsewhere.

Betty

May 14, 2014

I love the look of your new shop. I know it's been set up for a while but it's very bright and welcoming. Thanks.

Jim

May 13, 2014

everything was fine, it just took a little longer than it should for an oil change and tire rotation- 70 minutes.

Martha

May 13, 2014

marlin id really great to work with he got the parts I had waited for and got my car set up for repair and did a great job of communication changes

Paul

May 13, 2014

All though I am a veteran of military service, the GM discount for Veterans of $750 was not mentioned or offered to me that I recall.

Amie

May 12, 2014

Got my car in and out quick and for a great price and my car was 10x cleaner than when I came, gotta love that! Thanks for your hard work!

Greg

May 12, 2014

Your service folks really have their stuff together. I worked with Todd Wilson this time and he kept me posted on the status and what repairs were needed with my vehicle. And the repairs were done in a timely manner. Very satisfied.

Douglas

May 9, 2014

This was the first maintenance checkup and oil change for my 2014 Impala and first time using the online scheduling. Scheduling process was easy to do. When I arrived, I was immediately welcomed and made familiar with what would be done and options for transportation and refreshments. Chad followed up on everything I asked and in addition took care of a preventative service issue with the tail light gaskets that GM issued a service on that I did not mention. This was all completed within the estimated time frame for the service call. What more could I ask for from my dealership.

Herbert

May 9, 2014

Had an appointment - got in, and was out within an hour. In for an oil change and no additional work found.

Sally

May 8, 2014

AC is always very accommodating. He is especially straight forward about anticipated costs before service area starts work. I recently moved several miles away from their place but will continue to go there regardless of distance. I know I will get the best service.

Andrew

May 7, 2014

Excellent service and extremely professional staff. Mark Goldman the manager was very helpful and answered all the questions In great detail.

benedictchev

May 4, 2014

We made the decision that we needed a new truck, and we wanted the investment to be an American made vehicle manufactured by union labor. We chose the Chev Silverado 1500 with the AllStar package after doing online research and having owned previous Chev Silverados. We wanted to purchase this vehicle as locally as possible, as we believe support of local business is vital to our country. We walked into this dealership without knowing who we would work with to order this vehicle. We met Ali Vann, who quickly made us feel comfortable, and also answered every question we had with candor. After going through the options and accessories we were looking for, Ali assured us that we could proceed with confidence in the purchase. We explained to Ali that we were hoping that the truck we ordered could be delivered for a planned honeymoon trip. This would mean delivery needed to be by the third week in May.I have never believed in magicians much, but somehow, Ali ranks somewhere between magician and super-star. On May 3rd, two weeks before the promised mid-May delivery, we picked up our beautiful new truck, with absolutely perfect details all taken care of by the great magician. We can not begin to reflect how appreciative we are not only for this dealership's presence in our community, but also for their clear good choices in having people like Ali Vann able to provide professionalism beyond compare while making us feel completely at home.

Michael

May 2, 2014

They found an oil leek and we have scheduled an appointment for Tuesday May 6th at 9A.M. to fix the leek. I met the Service Manager Paul, and he is going to help out with the oil problem since we purchased our car from Lupient Chev. and it has only 13000 miles on it. Marlin explained the problem and set up the appointment. Excellent service and communication.

Stephanie

May 2, 2014

Ease of scheduling a same day evening appointment. All of the service people that I met with were very courteous. Overall, this was a very pleasant experience.

Francis

Apr 30, 2014

I just had my chevy in for regular service and everything was great. I also want to tell you about my previous visit. Chad Wilson worked very hard to fix a BIG problem with my Saturn and did it without killing my wallet

Carole

Apr 25, 2014

gave me the best service at a reasonable cost. Understood my needs and met them Marlon was excellent in customer communication and explaining items on my car. Great concern for my safety with regard to vehicle operations. I really appreciate that too.

Laura

Apr 24, 2014

I have been a very satisfied customer for around 4-5 years through 2 cars, first a used one and more recently a new one. I've been very happy with the customer care provided after each purchase. They don't just forget about you, they continue to help and answer questions while I get routine maintenance on the car, which I appreciate. Both Todd the service manager and Cassie a serviceperson I usually deal with have both been extremely helpful to me in the past several years. They both seem very knowledgeable and they always takes the time to speak with me feven though they are usually very busy. Being a woman who doesn't know much about cars, it is especially nice to deal with Cassie because first of all, she is just great at her job. Second, I always feel comfortable asking her questions I may not ask otherwise ask, since I am so unfamiliar with the workings of a car. I like that I can use email to talk back & forth because it isn't always convenient to use the phone. That has been very helpful. I have absolutely nothing to complain about with Lupient and I do plan to buy my next car from them too (in a few years)

Ralph

Apr 21, 2014

sonja did a very fine job of showing us a new chev impala. she was very informative knowing the car well answering all our questions. my wife Kathy and I say a big thanks to Pam and Sonja for this very pleasant buying experience.

Jeffrey

Apr 18, 2014

little expensive, but I feel like when I bring my car here that I can rest assured that my repairs will be done correctly.

April

Apr 17, 2014

Whenever we are there we get excellent service. I would like to especially mention Chad. He is always friendly and helpful. He has helped us many times with quotes on items that need to be fixed on our vehicle.

Karin

Apr 17, 2014

Was impressed with the follow through by Jan Ramthun from the time the appointment was made until the repairs were completed.

Susan

Apr 17, 2014

I was treated really well. All questions were answered, and everybody was very helpful.

Jason

Apr 14, 2014

I came in for an oil change and tire rotation. Also, my brake pedal was squeaking when it would be pressed. I worked with Chad who was very professional and a pleasure to work with. It was a very good experience overall.

Dennis

Apr 12, 2014

I prearranged my appointment, so I was in and out in less that one hour.The service was great. Sitting in the waiting room was just a little too bright, with the sun coming in on the east side. I hope you will get some shades that roll up in the near future. As always it was fun to meet and talk to the people that work there.

Darlene

Apr 10, 2014

The staff was great to deal with , They had what I was looking for and they also had a good touch of humor and that is something that is important to me.

Jerry

Apr 10, 2014

In 25 years, you've made your one mistake and it was largely unforeseeable, and so I'm still a customer. Try not to make another.

Roderick

Apr 10, 2014

I came in around 1p without an appointment and was tended to immediately and able to get an oil change in. I always feel very important, a valuable customer, when I visit Lupient for any car maintenance (also have purchased or leased cars here exclusively since 1990). Keep up the great work!

Angela

Apr 9, 2014

Everyone was very friendly except for one guy. I would defiantly come back to this dealership to buy another vehicle.

John

Apr 8, 2014

The service manager got me in 2 hours prior to my scheduled time. Great! She then kept me informed of repairs and updates while I waited. Excellent service.

Kay

Apr 8, 2014

The vehicle I purchased was not originally at your dealership and I was told on Sat. 4/5/14 that if it was available, it would be here on Mon. 4/7/14. I had not heard anything by 2:00, so I called my sales rep. Left voicemail. He left me a voicemail and said it was available and that it should be here by about 4:00 and he would call when it got here. I phoned him and told him that if it didn't come in before 4:30 to call me at home. About 5:40 or so I finally called him since I still hadn't heard anything. He told me it would be in any minute. Finally around 6:00 or so he called me to advise it was in. That is my only complaint. I kind of felt like the vehicle availability wasn't checked until I called initially at 2:00. I could be wrong about that. My sales rep did apologize for not keeping me informed.

Jeaneen

Apr 7, 2014

It took me 5 WEEKS to get the other drivers insurance company to assume liability I made ONE call to Lupient body shop.They ordered the parts and called back to get me an appointment. They handled further issues with the insurance company and made sure my rental was there for me. They couldn't have made it any easier!

Deborah

Apr 6, 2014

I received a loaner without asking and it was a new vehicle. That in itself is a rare thing for me to get used to. Treated me with respect and took care of the major radio problem in a timely manner. Great service.

John

Apr 3, 2014

Service Advisor Marlin Stine did a great job making sure my Corvette would get the necessary care it needed from Lupient of Bloomington for the upcoming Corvette summer driving season here in Minnesota. Thank you.

Ann

Apr 1, 2014

Over the top. Everyone was friendly, efficient. The car was ready even before the time expected and looked like new! I could not be more satisfied.

James

Mar 29, 2014

Lupient found a truck just the way I wanted! In my hands in less then one week! can;t do better then that!

Jillsy

Mar 27, 2014

Justin is a very good salesman. I enjoyed working with him and came away a happy Cruze owner! He was professional, polite, knew the product, could answer my many questions and worked with me to arrive at a deal we both could accept. When I came to Lupient for the test drive I had scheduled, I did not expect to be returning home with my "new to me" car! I usually am the type of person that has to go home and "mull it over" before making a major purchase. Justin knew how to make me feel comfortable with coming to that decision without leaving the dealership. I had done some research on my own on the net looking at prices and options of Cruzes and at the Kelly Blue Book website to see what I may expect to get as a trade in so I felt prepared walking in the door. Justin came up with figures very similar to what I expected so it made sense to go to the next step and purchase the car I wanted when I walked through the door. I also want to mention Theresa in Finance was great to work with as well. She explained my options and the process of the loan went smoothly. Both employees were willing to stay late on a Friday night to make the deal! That was impressive to me! Lupient is a class act!

Joel

Mar 26, 2014

I have bought vehicles from Jim Steffen in the past and was just as pleases now as i was before.

Robert

Mar 26, 2014

Very relaxed and casual...I like that. No "suits" to try to impress me. Everyone was very friendly and easy to talk to. There were no high pressure sales tactics and negotiations were not intimidating....I have walked out of several dealerships where the sales management staff figured they had the upper hand, leverage and way too much ego.

Terry

Mar 26, 2014

I would like to give a shout out to Chad Wilson service advisor. He was very helpful in getting my issues resolved. Great attitude and a true professional. He is a asset to your organization.Terry Strenge

Tracie

Mar 25, 2014

Troy went out of his way to find the right car for me, I really appreaciate the extra attention he gave me. Will shop Lupient again!

Heidi

Mar 24, 2014

Great service, the tech's really cared not only about the best service on our vehicle but provided the best customer service possible. Not all Chevy dealerships care this way, I have had a bad experience and I am glad that I chose to try another dealership (and didn't give up on Chevy dealerships). I will be back when my vehicle needs service :) I want to also point out that Chad (one of the techs) deserves kudos for all he does, he is the main reason for this great review! I was very impressed with him!

Loisann

Mar 24, 2014

Everyone was polite. Our salesman, Troy, explained how to use most of the new stuff on the dashboard, which we really appreciated!

Robert

Mar 22, 2014

Excellent! My part was ordered, painted the next day, Put onthe next morning. I was out in 20 min. Can not tell any work was done on my car.Thank you.R.R.

Robert

Mar 21, 2014

I was promptly greeted when I arrived for my scheduled appointment. I was told about specials that I was not previously aware of. The staff that I interacted with (Service Rep, and cashier) were friendly and pleasant to deal with.

Dennis

Mar 19, 2014

Justin Huntsman was an excellent salesman to work with. He was never in a hurry, nor was he ever impatient with our questions or taking our time to make a decision.

kennag

Mar 19, 2014

I would recommended this dealer and the sales associate Ali. The dealership worked with me on finding a price that I could commit to and answered all of my questions. Ali spent hours with me picking out my car and purchasing procedure. He even put my items from my old car into the car I purchased. I highly recommend checking out Lupient.

Charlie

Mar 18, 2014

A little disappointed with the gentleman that checked the rental car in that I returned. He claimed that driving the car for 21 miles would take the gas gauge off the full mark and that I needed to go full it up or pay $5 for a gallon of gas. I was not in the mood to argue my point because of an appointment that I needed to be at so I just paid the $5. I paid $40 for the car because there wasn't a loaner car to use, so when he approached me for another $5 for the 21 miles I drove the car I was a little disappointed. It was his attitude more than anything that I didn't like coming from a job where customer service is a top priority.

David

Mar 17, 2014

I thought things went very well at the dealership.The only thing I had an issue with was the car should have been cleaner in the interior. It was sold as a new car. A little more time on interior would have made it tops.

Sara

Mar 13, 2014

This is more toward GM.. You should info customer that there is a recall/defect on Chevy Cruze with the Thermostat, Water pumps and Head gaskets on you newer cars. That way we as the consumer don't have to take unnecessary time off of work, But over all my experience with the dealership was great. :-)

Steven

Mar 13, 2014

The dealership- got me in quickly without an appointment- quickly identified the "check engine" problem- informed me that the repairs were covered by warranty (even though I wasn't aware that the defective part was covered) - ordered the required parts- setup a mutually agreeable time for the repair- completed the repair in less time than estimated- returned my vehicle washed and in excellent condition

David

Mar 12, 2014

I went into the dealership as a result of an ad on a web page.The car I wanted to look at was sold. The sales person (my carbuying coach) taught me about the different trim levels, and I bought a better vehicle and one I liked better. It was way too expensive, but I wound up getting the car I really wanted and I really, really, really love my new wheels.

Michael

Mar 12, 2014

Our salesman Jim, was the best in the business. I had been shopping for a new truck and other dealerships, and he was the one who spoke to me like a person and not another sale. He helped pick the right truck for my budget, and was there to answer all questions through the process.

Susan

Mar 12, 2014

Friendly, helpful, caring people that make me feel at ease. I'm confident that my car will be taken care of professionally.

Marion

Mar 9, 2014

Just went in for oil change and tire rotation. Everyone helpful and friendly. Service was fast and price good as there was a sale going on.

Justin

Mar 4, 2014

Sonja and staff worked to meet me where I needed to be on my trade in relation to my new truck. I am very satisfied.

David

Mar 3, 2014

I was in for an oil change. The time it took to do it was a reasonable amount of time.

LorrieLynn Davison

Mar 3, 2014

I like my Ford Ranger very much -handles good going down the road and the 4x4 works real good I had to use it allready

Faris

Feb 28, 2014

The Service Department is just outstanding at Lupient, everuone is so professional, friendly and helpful. I have never been treated better and it happens everytime I go in for any type of service. They are great.

Larry

Feb 28, 2014

I am crruently employed with the Morries Group so I have a good idea of how important customer service is. Very well done at Lupient from start to finish. I only had an oil change and tire rotation done this visit but was dealt with in a very professional manner. Service writter(woman..forgot her name) was very nice and pleasant. Keep up the great work Lupient.

Steven

Feb 28, 2014

My minor problem with my new Volt was resolved quickly. The mechanic was knowledgable and engaged. It was a pleasant experience.

Bryce

Feb 26, 2014

Fast, friendly service, going the extra mile to make sure your visit to their dealership and service department was above and beyond what you would receive from other dealerships. I have used this dealership for around 3 years now, first with my previous vehicle, and now with the new truck I purchased from them last year.

Cheryl

Feb 25, 2014

Great staff, very positive and willing to look at financial piece even if it may not work. Thankfully it did.

Sharon

Feb 25, 2014

The remodeling is beautiful. The customer waiting area is so nice! I like the set-up in the service department with the new customer service area. I felt that the whole experience was flawless and very pleasant.

Kim

Feb 23, 2014

The service was done quickly. Marlin Stine communicated with me quickly and helped me get my car back at the time promised.

Jay

Feb 21, 2014

Excellent service. Got the job done exactly when they said they would. No nonsense, very efficient operation. I will continue to bring my Chevrolet truck to this business for service.

Dale

Feb 20, 2014

They didn't fix the problem I came in for. Plus I had the exact same problem the next morning. But they made sure I got more other things.

Gregg

Feb 20, 2014

I had an oil usage issue with my 2009 Silverado so I brought to your dealership and was asked to do a 3000 mile study. After completion of the study it was confirmed that yes there was an issue. Luckily the issue was documented prior to the factory warranty expiring. I was informed that an engine disassembly would be required for further investigation. IT was then determined we would need to replace the pistons and rings under warranty. The job was expedited to completion in about 2.5 days and the service writer Marlin kept me uptodate as to the job and when it would be expected to be complete. Great Job! I have always been a GM person and this is another example of why.

Joann

Feb 19, 2014

Overall you have great customer service and it really shows in your employees that customer satisfaction is very important. I do appreciate it!

April

Feb 17, 2014

The staff is always friendly and professional. The service is also prompt. I would be very likely to recommend the dealership to the people I know.

Dennis

Feb 17, 2014

I HAD TWO DENTS IN THE DRIVERS DOOR REMOVED AND A FULL SET OF MUD GUARDS INSTALLED. THEY HAD THE COMPLETE JOB DONE IN ABOUT TWO HOURS. THIS WAS LESS TIME THAT I FIGURED IT WOULD TAKE, BECAUSE I GOT MY CAR BACK THAT MUCH FASTER! GREAT JOB GUYS.THANKSDENNIS PFEIFFER

Patrick

Feb 17, 2014

Justin, my salesman, was "the best". he told me everything about the Equinox i wanted to know. No pressure from any one at all.

Richard

Feb 17, 2014

very pleasant , I like the way chuck worked with me . Chuck spent the time to explaine every thing about the truck.

Mary

Feb 14, 2014

I was able to get in right away, get the car fixed ans back on the road I love your dealership. Nice People, nice place.

Sally

Feb 14, 2014

My Malibu was long overdue for an oil change. I made an appointment for early morning and waited for my car. I enjoyed a complimentary bottle of water while I waited. Unfortunately the car wash was closed due to the frigid weather and my car extremely dirty. The only thing that would have made my visit better would have been to offer me a free car wash once the weather improved.

Megan

Feb 13, 2014

It was a great experience and extremely helpful to be set up with a rental car. I loved the rental car too.

Jeffrey

Feb 12, 2014

didn't realize I was still under a maintenence plan, very pleasantly surprized. done quickly and very helpful with questions, VERY happy!

Renata

Feb 12, 2014

great! the salesman was so nice and all the people I dealt with were very nice and made me feel at home.

Steven

Feb 12, 2014

The service tech was able to resolve the problems that were causing my vehicle to stall. Also appreciated the fact that I was able to get my vehicle in and serviced in one day especially with the extremely cold weather conditions.

Abby

Feb 11, 2014

I always have a great experience. I am confident my car will be taken care of and the people are easy to work with.

Keith

Feb 11, 2014

Cassie Stodolka was very helpful and professional. She diagnosed the problem appropriately, ordered the correct parts, phoned me promptly when the parts arrived, scheduled me for service that very day, and had me up-and-running with 90 minutes. An outstanding achievement which I greatly appreciate. Thank you. Keith Loveland

Michael

Feb 11, 2014

As part of my service, I had the wheels rotated. Since then the rear/driver side service light has been on. The air pressure isn't an issue, but now I have to bring the car back in for service. I'm wondering, why wasn't this checked at the time of the wheel rotation?

Richard

Feb 11, 2014

The repair work on my van was done in a timely fashion and the area that was replaced looked perfect.

Susan

Feb 11, 2014

We had a "rattle" that had been bothering us since we bought the vehicle, just never had a chance to have it looked at. The guys spent quite a bit of time on it and got it taken care of - THANKS !!

Douglas

Feb 10, 2014

The recall for my 2010 Cruze was done promptly and a 27 point inspection was also provided in a very timely manner also at no cost. The young man at the service parts desk was also exceptional he was able to provide me with a part that I was unable to find at any auto store and had it available for pick up the next morning. Thanks so much!!!

Douglas

Feb 8, 2014

I have always had the best experience dealing with Lupient Chevrolet. No games, no pressure, just honest folks trying to help you out.

Not a fan

Feb 8, 2014

I purchased a vehicle from this dealership that had some serious issues. I contend these issues could have been detected prior to the sale. The net result is I was left with no transportation as a result of this purchase. Lupient was very slow to respond with a solution. I asked for a loaner vehicle while they worked things out and they denied my request. I told them I needed transportation in the meantime which resulted in short term rental fees I would need to expense. . After contacting them daily for resolution, it took them about a mont to finally agree to refund the cost of the vehicle, not the additional expenses incurred as a result of the sale.

amschultz

Feb 1, 2014

I had three very nice gentleman help me to find the perfect car for me. All three went to great extents to find a great price and vehicle that met all of my needs. Mike the business manager went way out of his way to get me approved for a vehicle that day. I am very pleased with all of your employees and I would recommend all of them to future customers.

Sharon Banks

Jan 23, 2014

My son's truck heater and windshield defroster stopped working during an extremely cold weather period in Minnesota. We dropped the car off hoping that Lupient could fit it in their work schedule. Marlin Stine called my at 9:00 AM and told me they were working on the truck and gave me some options to troubleshoot the problem. He was extremely knowledgeable about the service required and very patient with me as I checked with my husband to approve the $743 cost. I'm sure he called me at least five times with updates on the work just to make sure the truck was finished in time for my son to go to work that afternoon. This was our first time visiting Lupient in Bloomington, MN. We were pleased with the service and their ability to help with a critical safety issue.We will definitely return to this dealer and highly recommend them to others. Sharon Banks612-626-8043

Patmccoy74

Jan 17, 2014

I purchased a 2007 Chevrolet Cobalt from Lupient Chevrolet this summer. In December, I was contacted by the MN State Patrol and they stated they needed to inspect the vehicle. After the inspection I was informed the car was stolen, and it was immediately confiscated. The State Patrol went to Lupient Chevrolet and confirmed they had confiscated the vehicle. I contacted Pam Guildford at Lupient Chevrolet. I was surprised by her lack of customer service given the bizarre circumstances. I guess I was expecting them to quickly remedy the situation but that was far from the response. I asked if she could provide me with a loaner car while we sorted out next steps. She would not. I told her I would need to rent a vehicle for transportation until it was resolved and informed her I would be submitting the expense for this along for my claim to be reimbursed for the full cost of the car. In my opinion, a quality dealership would not respond in this manner. I would have expected they would have wrote a check the same day and apologized for the inconvenience I had to experienced as a result of the vehicle they sold me. If they needed a few days to sort things out, they should have tried to accommodate my transportation problems until they resolved it. As of January 17, 2014 we have not settled this issue. I bought a car in good faith from Lupient Chevrolet in Bloomington MN and today I am out all the money I paid the car as well as rental cost for temporary transportation. Buyers beware.

Craig

Jan 3, 2014

The service writer searched and found our paperwork for all free oil changes that we had purchased! Were glad she took the time to help us. Very happy with our experience.

Zee

Jan 2, 2014

Jim Steffen makes buying vans amazingly easy for me. In addition to getting me the best price he can, he also makes sure the van signs I need are put on before I take delivery of the van. I do no work at all. Jim is a real pro. What is especially nice is there are never any issues--everything is done right the first time. I also like that he doesn't waste my time.

Marnie

Dec 28, 2013

Todd Wilson has done a great job taking care of me and my GMC for almost 2 years. I am loyal to Lupient in Bloomington because of him

Ted

Dec 28, 2013

The appt was easy. The rep was efficient and friendly. The problem was identified and correction explained clearly and the work completed in a timely fashion. Very good work.

Sean

Dec 27, 2013

The staff at Lupient took very good care of me. They got me in quickly, gave me a loaner car, and fixed my car to its original condition. I could not be happier with Mark and his crew.

Thomas

Dec 20, 2013

Working with Sonja and Mike was one of the best vehicle buying experiences I have ever had. Very professional, no pressure and displayed a sense of humor which makes the process more enjoyable.

Keith

Dec 19, 2013

Khue and the others in the Collision Center were courteous and professional. I'm extremely satisfied with the body work they did on my 2003 Silverado Z71. Thank You.

Jovan

Dec 18, 2013

First let me state, that my prior experiences have been very good, and those led me to continue using Lupient during my stay here in the Twins. Overall, this last trip was a fairly good experience, although below the others.Chad was my initial service advisor, and got everything set-up promptly - he got the truck checked in (late on a Friday, too) got me in a loaner car, and gave an honest timeline for repairs. He even called on Saturday to confirm that the technicians were not able to get it in. However on Monday, things did not go as well. Marlin called with a quote for the fuel pump, but advised that the battery had been tested and needed replacement. I advised that as the battery was under warranty, I would come and take it to O'Reilly's and have it replaced under warranty. Once I arrived, Marlin advised that there would be a $20 fee to remove and re-install the battery. I understand the liability of letting a customer work in the bay, so, although not pleased, I agree to it. O'Reilly's tested the battery on (2) different machines, and advised that although low, the battery was fine. While purchasing other items, the battery was fully charged. (approximately 15 minutes). I was later advised that there would be an additional charge for the fuel pump. Apparently the old connectors and new connectors are different, and the unit would need to be hard wired. Having worked on my own vehicles in the past, I know that cutting the connectors off and hard wiring them in, takes hardly more than a few minutes. This on top of knowing that a new OEM fuel pump can be bought at part stores for approximately $325, opposed to the $440 charged by Lupient. However, I do realize that there is a cost involved, for the warranties that dealership provide.In conclusion, I feel that work performed and the services rendered were at a fair price, when taken as a whole - services performed, warranty, and loaner vehicle. However, the feeling of being "nickel and dimed" still lingers. After getting, and explaining to, the service manager, that I had taken time out of my schedule to tend to the battery, due to the misdiagnosis of his technician, he did remove the charge. But I had to wait for him to come over, talk to the tech, and give his approval. I feel that, as Marlin was aware of the situation, the charge should have been removed as a courtesy, on the front end.Thank you for your time and interest in my experience.

Ron

Dec 17, 2013

I arrived earlier than expected, but it wasn't a problem for the service dept at all. I waited for my repair to be completed and it was done on time. My questions were answered professionally and truthfully. Great work!

Darwin

Dec 16, 2013

The car is running great again. Thanks for your fine service at reasonable cost. The car is a 2009 model Cobalt and have had good performance from it.Thanks again for your great service.

Thomas

Dec 14, 2013

The boys were good, they greeted me at check-in time. they told me what they were going to do with my vehicle, and got done within an hour and I was out the door. I am always satisfied with the work that they do.

witherell

Dec 9, 2013

I have always found it stressful when I have had to purchase a vehicle new to me. CJ made the experience this time so very pleasant and easy. There was no pressure while I made my decision as to what I felt I could afford as well as what vehicle I was comfortable with. CJ also made the process go extremely smooth and there were no glitches. He was able to answer my questions and gave me confidence in his experience and his knowledge.I will recommend both Lupient and CJ to anyone I know who has to make a vehicle purchase in the future.

Dana

Dec 7, 2013

Sonja was wonderful. She knew exactly what I needed and didn't try to oversell me on anything I didn't. Bryce in the finance office explained everything very well and it all went smoothly.

Jovan

Dec 7, 2013

I had some free time and was able to get in, on short notice, for an oil change and 4wd service. Final price was very close to estimated price and the time it took was less than quoted. I love that they vacuumed the floor mats!

cquerio

Dec 6, 2013

My husband and I came in looking to trade in our old car for a newer used car. The team was friendly and so efficient! We never felt pressured into anything! The whole process was fast and absolutely painless from start to finish. Their no hassle prices beat the other dealers and it took all the pressure off of both parties so we could just enjoy picking out our new car stress free. The financial guy found us a great rate for financing and he talked us through all the tech talk to make sure we knew what we were signing before we signed. I highly recommend Lupient Chevy for any car purchase or trade-in.

Chuck

Dec 3, 2013

I really had a great experience with Jim Steffen he went out of his way to make this deal right. The car was filled with gas and cleaned. I will go back to Jim with any future sales. Anyone who is looking for a car I will give them his name.

Edwin

Dec 3, 2013

the staff was knowledgeable and helpful. A part for the drivers seatbelt was missing and they happened to have the part in stock so it was fixed quickly. I had an oil change at the same time and they washed and vacuumed the Suburban. Great Service.

Travis

Dec 3, 2013

When I walked into the dealership Ali was quick to be the first person to greet me. I liked this because I am young, and got completely ignored at nearly every dealership I went to prior... I asked Ali about the new 2014 Malibu and he was quick to pull up options that met my criteria. He let me take multiple cars for a test drive, was very knowledgeable and answered all of my questions. After the test drive I told him I would like to purchase the 2014. If Ali never pursued me like he did, I would have never made the decision to purchase the vehicle that day. He did not judge a book by its cover. And that meant a lot to me.

MikeOlson27

Dec 3, 2013

This was the first time I'd bought a new car on my own and CJ made the experience go more smoothly than I could have hoped for. The whole process from start to finish took just a couple of hours and everything was explained to me very well! CJ and Lupient were also able to get me a better rate on an auto loan than my bank was going to give me which was also very much appreciated.I also very much appreciate that Lupient prices their cars well below MSRP and it's the price that all buyers pay (less any promotional deals going on) so there's no haggling involved. Some people enjoy spending an entire day at the dealer haggling, but it's not for me which again is why I was thrilled to visit a dealer that offers every buyer their best price and then the buyer can decide to take it or leave it without wasting a bunch of time haggling. My first time buying a new car couldn't have gone better and I'll definitely be looking for CJ every time I'm in the market for a car going forward!

Matrica

Nov 29, 2013

I appreciate you allowing me to setup an appt. for the next day to check my car. And I appreciate the honesty I received from the technician.Thanks,

Robert

Nov 29, 2013

I was forced to call for next-day services on the day prior to thanksgiving and thankfully it was provided. all facets of my services were excellent including the courier transport who brought me home while the vehicle was repaired and picked me up later.

John

Nov 27, 2013

It was one of those rare occurances where my expectations were exceeded by your staff. Courteous, friendly, did extra work like vacuuming and washing! My only negative comment would be that it took a little longer than I expected.

Sarge

Nov 19, 2013

I can't say enough about Sonja Olin, Tim Redfield, or Mark Goldman in not only getting the vehicle I wanted, but also assisted me with special details (tint windows, DuPont finish, 3M) I required.

tapiacassie

Nov 12, 2013

I was a first time car buyer when I went to chevrolet. When I went I was very open to any car just as long as it was in my price range, it was intimidating at first because I didn't know what to expect. Sonja approached my parents and I with a very friendly and warm attitude then right away had me test drive a brand new 2013 Cruze she was very excited to show me all the great things the Cruze had to offer and right away I was sold. I truly recommend Lupient Chevrolet dealership and extremely recommend Sonja Olin to help you find the car you're looking for, she loves her job and will listen to all of your needs and concerns. She'll make sure you leave there happy with your purchase.

Stacey

Nov 11, 2013

Ali Vann was a fabulous sales person-never pushy and always a gentleman. He did an excellent job and it was only because of this service that we decided on the Traverse from Lupient over another option we had seen at another local dealership.

rontanghe

Nov 11, 2013

It was a wonderful experience, and the car had everything we were looking for!!!! CJ was great - no pressure!!!We will definitely be back to buy in the future!

Sarge318

Nov 10, 2013

On November 8, I received the most professional and caring treatment from Consultant Sonja Olin from the minute I shook her hand. She brought a vehicle up herself to make sure I was fully satisfied with the vehicle before anything else was talked about. She made sure I met the necessary additional people, Mr Redfield and Mr Mark Goldman, to get final vehicle additions and pricing. They were all fantastic with my questions and did not try to sell me something I didn't need.Sonja stayed in touch with me for 2 months prior to meeting me, but at no time was there even a hint of sales pressure. That is a first in itself for me, because I have been to hundreds of dealerships in my life span. She is why I drove 48 miles to buy a vehicle.I bought a 2014 Chevy Impala 2LTZ from her, because they had exactly what I wanted on the lot. I am a veteran and they even made sure my plates are "Support the Troops". They hugged me when I left. Now people that is service.I Highly recommend this dealership and Ms Sonja Olin if you are looking for any vehicles!

Justinjnielsen

Nov 7, 2013

We were hoping to pick up a new 2013 malibu for a great deal but after working with Kif he was able to get us an even better deal on a 2014 malibu! We would definitely recommend Lupient Chevrolet if your looking to buy a vehicle. There staff was great to work with and Kif made it a really fun experience for us!

Jeaneen S.

Nov 6, 2013

I was extremely happy with my sales person, Jim Steffen. He paid attention to what my needs were and steered me to a car that I think will be perfect for me. All your staff was attentive, professional and pleasant to work with.

Russfamily

Nov 2, 2013

Representative was friendly, but not pushy, he was very knowledgable, intuitive to our needs and made the experience a wonderful way to do business.Jim and Patti Russ

antoniya

Oct 28, 2013

My experience with the dealership internet sales was not the greatest at first. As a return customer i was hoping to get a response to my inquiry right away, but i never heard from anyone. I decided to give it another chance and it lead me to Kif who made my experience fantastic from then on. This is my 3rd time purchasing a vehicle from them and I will remain a customer . I am very happy with my new car. Thank you to everyone who helped me and made sure I left as a happy customer. I especially would like to Thank Kif Patrick for the great service that he provided me with.

kucabb

Oct 24, 2013

Exceptional customer service from start to finish. Initially we started our search online. I called several dealers in the Twin Cities. I spoke to Steve at Lupient because it was his name that popped up on the screen. While my husband was at work I decided to visit the dealership the next day to see what trade-in options we had for our Trailblazer. While Steve was away from the office Sonja stepped in. My kids (and I) loved her. She helped with the kids, answered questions ect... When Steve returned he did the same..... He was up front, to the point, kind, helpful, not your typical "sales guy". I chose to check out Lupient because of the service I got first - over the phone. We love our new car and when it's time to buy again we will most definately call Steve. If Steve is out, we will call Sonja! My daughter, who is 5, said she is going to buy her first car from Sonja! The financing portion of the transaction was smooth. Mike did a great job going through the paperwork / explaining all of our options. Thank you Lupient for making the car buying process EASY and ENJOYABLE!

DianeMikunda46

Oct 23, 2013

Very please with our experience. Mr Hawley was very helpful, respectful and listened to our needs & financial situation, guiding us to a very satisfactory purchase.

JustinLane

Oct 21, 2013

I had an issue with a service inspection and the service manager was very helpful in resolving the issue. He was thorough in making sure everything was resolved.

DONM

Oct 17, 2013

tHE SERVICE DEPT ADDRESSED THE PROBLEM TIMELY AND I RECEIVED A CAR WASH. DON MUELLER

Lakeville Steve

Oct 16, 2013

Went in undecided whether to turn in a lease and look for something used, or perhaps lease again. Salesman Jim steered us in the right direction, and we left with a new Chevy Cruze that we are very happy to drive. We have been Lupient customers for over a decade, and have never left unsatisfied!

Kthorstad

Sep 3, 2013

Car was damaged in their shop after an inspection and covered up with paint. Denying all damages because of inconsistency and blaming me. Stay Away!

Carrie

Jul 9, 2013

There was no pressure from the salesperson and as soon as I decided on a vehicle, he found me the right financing option and made it work for me. Steve did a great job. I really appreciate that he and Bryce stuck around late before the holiday to help me out.

dirleton

Apr 21, 2013

If you enjoy being lied to straight to your face this is the best dealer for you. I had e-mailed several dealers about what I was going to buy (included specs) and what I was looking for in terms of a deal and asked them to quote. Once I had found my best deal I e-mailed the others to inform them of my decision and thank them for their participation. The salesperson at this dealership e-mailed back that "We have the truck you want and we will not be undersold. If you take the deal you have in place you will be sorry." Thinking I had nothing to lose I went to the dealership and asked to see both the vehicle and the better deal. Wasted about an hour and a half (the guy did a search of the dealership's partners) before finding out they had neither the truck nor a better deal on anything comparable. The salesperson was annoyed that I had come in to "Work him over" to no avail. Why would they tell me they had exactly what I was looking for when they did not? Perhaps because they thought they would be able to work ME over? Never again --- good place to kick tires and collect brochures but they will never see a nickel of my money.

Extremely disappointed Chevy guy

Feb 20, 2013

Warning: This is the place that gives car dealers their bad reputation. I was in the market for a new Chevy recently and stopped in at this location because it happened to be on my way home from work. I was quickly greeted and got quite a bit of help selecting a car. Unfortunately, that was the end of the good customer service. We had arranged a deal on pricing, down payment and payment terms to be closed another day. Before I returned, we spoke on the phone to confirm what we had discussed and everything was on track. When I arrived, things came off the tracks. The interest rate we had agreed to suddenly changed, they decided to add a point for themselves. The down payment terms we had agreed to had suddenly changed. I was tempted to continue with the paperwork, but thank goodness I didn't. After leaving to reconsider and doing more homework, not only did I recognize the lies I had been told, but the sales manager and general manager called me to sprinkle on more lies to try and save the deal. Flat out, this company has a culture of lying to customers. You would be a fool to do business here.

jim2me

Feb 20, 2013

Warning: This is the place that gives car dealers their bad reputation.I was in the market for a new Chevy recently and stopped in at this location because it happened to be on my way home from work. Unlike the previous reviewer, I was quickly greeted and got quite a bit of help selecting a car. Unfortunately, that was the end of the good customer service.We had arranged a deal on pricing, down payment and payment terms to be closed another day. Before I returned, we spoke on the phone to confirm what we had discussed and everything was on track. When I arrived, things came off the tracks.The interest rate we had agreed to suddenly changed, they decided to add a point for themselves. The down payment terms we had agreed to had suddenly changed. I was tempted to continue with the paperwork, but thank goodness I didn't. After leaving to reconsider and doing more homework, not only did I recognize the lies I had been told, but the sales manager and general manager called me to sprinkle on more lies to try and save the deal.Flat out, this company has a culture of lying to customers. You would be a fool to do business here.

Silverboon

Sep 30, 2012

On 2-6-2012 I purchased a 2012 Chevy Equinox LT w/the total cost of $29,426.25 from Sales Chad paying via Cash Paid in Full with the accessories/add ons that was also purchased.On 9-26-2012 I traded the Equinox for a credit of $22k from the dealership, then applied it to a 2012 Chevy Cruz LT1 for a total of over $21k w/a trade difference of minus $366.75, License Plate $235, Title & Transfer Fees $36, Transit Tax $20 & Document Administration Fee $75.00 Totaling $291 from Sales Pat. In other words to them considered a even trade up. Numbers are rounded up/down. The package included Fog lights, Sunroof, Premium Sound, Power seat adjustable driver, Remote start, rear parking assist door sill plates and all weather mats.On 9-28-2012 I returned to dealership to speak with the General Manager Pam to express how I got ripped off. Under no circumstances would she refund cash back, only to agree with putting a Seal Coat (Cila-Jet) treatment on the exterior & interior of the Chevy Cruz at a mark up price of $799.00. She only applied the Cila-Jet because there was some kind of white specs on the front hood and the vehicle was dirty from the poor cleaning job the service center provided at the time of trade.On 9-29-2012 I brought a former auto sales professional of 12 to 13 years experience to discuss the options with the GM Pam to try to make me happy. Again, no deal or any adjustment. I then demanded my Chevy Equinox back from Pam & again was denied & found out that my Chevy Equinox was already sold & gone leaving me with nothing accept the initial Trade of the Chevy Cruz. Even doing research in finding a better deal at another Chevy deal with even a $2000.00 savings. The whole period of the transactions, nothing was ever mentioned on a return policy even if the State of Minnesota has no 3 day return policy. The dealership still should have informed and told me of any said return policy in which they failed to do.Has my friend and I tried to discuss the new deal we had found at another Chevy dealer, Pam was noticeably getting agitated and accusing me that's we we agreed on. I replied, "no that's what you agreed on". So then we threw another chance at her with ok about matching the invoice price minus the holdback? Again, no matter what was said she would not make a customer happy let alone a returning customer.To say the least the mark up's on this deal was real and from the 1st time I walked in to the time of the trade, each person that was involved denied any mark up and down right lied straight to my face with out even showing any proof has I requested to see the documentation.I will NEVER return to this dealership again for not only the unprofessional service but the lack of respect towards a new car buyer, speaking of myself.If anything ever happens that they want to reach a favorable solution, only God himself will help make it happen so I can be happy even if the hassle I have already gone through.

puma627

Aug 18, 2012

Very good services and every step was fast. the mustang is being working great

jennie421

Jun 16, 2012

I did several test drives and the new car offer price was a fair. I was ready to order it and made an appointment for a trade in estimate. However, the trade in price was insulting, a deal breaker. When I told my salesman Tom that the sale was off, he brought over his manager. Kim was horrible. Two hours wasted trying to convince me to buy from inventory stating this would increase the trade in offer. I was factory ordering because they didn't stock what I wanted. She told me I'd have to compromise. I was not willing to compromise 90% of what I wanted; I walked out the door. Ultimately deciding to wait for the 2013 model. A few weeks later I found the exact car I was looking (at another dealership) and forwarded them the link. They said for an additional $1000 "it would be yours". Yeah right! I would not recommend this dealership to anyone. I am working with another dealership and have placed an order to my exact specifications.

Umphrey

Apr 28, 2012

I have purchased 5 vehicles at Lupient Chev. An Impala, 2 Suburbans, a Trailblazer, and a Sliverado. Each time I was treated with respect and care. I was never pressured or talked into a vehicle. I was given great service. Tom and his salespeople are great to work with. Their service department has also been great. I used to dread car shopping and service, but Lupient Chevy has made me enjoy it.

Malibu Girl

Apr 19, 2012

I bought a new Malibu from Nick Underwood at Lupient Chevrolet. Being a woman, I was worried that I would get treated poorly. Nick was straight forward and honest. I could tell that he wanted me to understand every part of the buying process. I would never hesitate to recommend him and Lupient Chevrolet to anyone. Thanks!

ktk9

Apr 15, 2012

I had talked to several other dealerships looking for a new or used 2011 Chevy Tahoe. I had requested a white color and a few specific options. 2 dealerships told me to come on out, but when I got there, they didn't even have a single white, 2011 Tahoe. Waste of time. When I called Lupient and spoke to Nick, he took my information and details of what I was looking for and called back with several options within a few hours of the Twin Cities. That was true customer service. I came into the dealership and they had a loaded 2011 Tahoe, and were really dealing to unload it. I got a very fair trade in value for my trade in car, and a great deal on exactly what I was looking for. I couldn't be more happy.

jdemars5

Jan 23, 2012

I purchased a 2006 GMC Envoy Denali back in July of 2011, I had been looking for an Envoy with four wheel drive for about a month and was very glad when I finally found one at Lupient. The customer service was very pushy and the sales men kept telling me you know this vehicle willl be gone tomorrow if you don't buy it when we were taking the test drive. At first it rode great until about a month later when many things started to go wrong. Im aware I bought a vehicle with 100,000 miles on it but to have thing after thing after thing go wrong, thats just not right. I bought the extended warranty which cost an extra $1,675 because it was over 100,000 miles thinking that would protect me if anything did start to go wrong, and oh was I wrong.After a week or two the "service stabilitrak" light came on so i did some research on the internet and discovered it was okay since there was no snow and it was used in slippery or icy situations so i didn't bring it in right away because i had no time to drive to Bloomington from Stillwater for them to tell me i needed to fix it immediately.The second thing that went wrong with it was a month after buying it when i noticed white smoke coming from the exhaust so I checked the oil and discovered there was the smallest amount of oil left meaning that the car had been using it because i had never seen it leak oil. There was also a burnt rubber smell coming from the hood on occasion so i took it into the service department at Lupient, also telling them about the service stabilitrak light, where Kevin Schulte told me that they couldn't find anything wrong and that they had not experienced it smoking or smelling like burnt rubber and as far as the Stabilitrak goes it would be another $800 to fix it but was not critical and didn't need to be fixed. So after another month going by and my car using a quart of oil a week and occasionally smoking i called Lupient service department back and explained yet again the same problem so i took it back in, mind you I had paid $100 on my first visit for trying to find the problem. This time when i took it in i got a call back the next day saying that there was two options i had to stop it from using oil. The first being to get a new intake manifold and a new seal which they quoted me $800 to do, that in only 50% of times they do this to this vehicle it solves the problem. The other thing Kevin told me that would solve the problem completely was to HAVE THE ENGINE REPLACED quoting a used engine at $6,700! after paying $16,675 for the vehicle about three months prior there was absolutely no way this was going to happen. My warranty was useless in this situation and covered nothing, so at this point after bringing it in twice and doing a couple flushes to certain parts of the engine, purchasing oil, I had spent an extra $500. After hearing this news i was furious, I called my sales men Mike Stone who i explained the situation to because I was NOT happy with my vehicle, the only thing i was offered was to have my warranty refunded. I didn't want to refund my warranty because what if something else happened. I wanted to trade in the vehicle but they said they woulnd't be able to fully refund what i paid for so i said screw it and kept it. Not to mention the amount of time and frustration i have spent on this "luxury vehicle". So two more months go by as i'm putting a quart of oil in a week and it still smokes from the exhaust every other day the first snow comes along, roads are slippery and i was all excited to try out the four wheel drive when to my surprise didn't work and I ended up in a ditch stranded and missing work. I can't describe my anger at this point because the main reason for purchasing the vehicle was that it had 4 wheel drive. I called Mike and told him what happened and he told me to bring it in so they could look at it and see if the parts were under warranty. Thank god some of them were because the total of the fix was $1,100 where i still had to pay $250 of it for my deductible and the extra part. At this point i was at my witts end and just so mad that they had not done anything to help me out, refunding my money or even a nice apologetic phone call.Before Christmas I noticed my vehicle starting to shake a little bit at stop lights and when i was on the free way so i got a little nervous and had my father who is very knowlegable about vehicles take a look. We replaced the air filter which was disgusting and should have been replaced before i bought the car. Other then that my father didn't see any major problems, the shaking went away for about a week until January when the check engine light started to come on signaling a misfire, I brought it in to a local auto shop, because there was no way i was dealing with Lupients high prices and less then welcoming attitude, where they told me i had to replace the fuel injectors which would be about a $500 job.I called Lupient back explaining all of this and to see what they could do for a trade in but came back with a less than impressive number Far less then what i paid for it. I have been dealing with these car troubles for 7 months now and am so sick of it,this past weekend i Traded my vehicle in losing $5000 because the vehicle is a complete LEMON with even more things wrong with it then i knew. I WILL NEVER GO TO LUPIENT CHEVEROLET again nor will i recomend it to anyone, the service and my vehicle have put me through so much time, stress, and money that i will make sure no one that i know will EVER go to Lupient for a vehicle.I appreciate you taking the time to read this and hope somethings change around there.

Michael

Nov 24, 2011

Found our new Sonic at Lupient Chevrolet by way of cars.com. Made the preliminary deal over the phone and very happy with both the Lupient process and the car.

OldsFanatic

Nov 13, 2011

I had an outstanding experience at Lupient Chevrolet of Bloomington. Went in to get a service repair done on my vehicle and the turnaround was phenomenal. Every employee that I came in contact with was courteous, very helpful, and genuine. The atmosphere in the dealership and the shop was very positive, clean, and professional. Would highly recommend and will definitely be returning for future vehicle purchases and repairs! Overall a great experience.

Jane Doe Car Shopper

Jun 20, 2011

My overall experience with Lupient was good, with the exception of getting my tabs. They were tardy in getting them to me due to some missing paperwork. When I followed up with them, it took four phone calls by me to find out the status of my tabs.

gunt0021

Aug 9, 2004

After having an accident in March '04 and having the body work done elsewhere. I was still having engine problems with my Jimmy so I took it to Grossman. They said that I didn't have any coolant and so did a pressure test and supposedly found the leak. Fixed everything and ended up costing me about $900. A month later my engine light came on, so I thought I had better bring it in, because my truck hasn't been real reliable. I had to pay $120 to have them hook it up for the diagnostic test. They said that my truck was misfiring and I would need new spark plugs and wires and that I should have my injectors cleaned. So I was like "fine just get it fixed." After new plugs and wires, injectors cleaned and an routine oil change, my bill was $900! Two days after getting my truck back the engine light came back on. So I called and of course Chris wasn't working, so I thought I would bring it in and just make sure the damn thing wasn't going to break down on me. After thinking about it, I decided not to and haven't been back there since. They are too expensive and not very friendly and don't seem to get the problem fixed the first time! If you have major car problems don't go there!