Used Cars for Sale at Luther Brookdale Honda in Brooklyn Center, MN

honda fan

Nov 11, 2016

I recommend seeing Scott Ferguson at Brookdale for your Honda purchase. He provided great sales service and is adaptable to your needs and wants. After purchase he spends quality time with you getting acquainted with your new vehicle; very hepful.

Bruce P Smith

Nov 10, 2016

This was one of the easiest automobile transactions I've ever had.Scott is a true professional. He knows his way around his products. That's not always the case with new car sales.Keep up the great work Scott!

Mkrishnappan

Nov 10, 2016

We had the pleasure of working directly with both Ben & Joe Hartzen. Our experience was incredible, from start to finish! They exhibited a no-hassle/authentic sales approach, truly honored our best interest, they were fair and honest. Not to mention, we were floored by how efficient the process was. We're in love with our CR-V and fully intend to become loyal customers of Brookdale Honda!

Ojrodriguez

Nov 10, 2016

Working with Scott was a great experience for a first time auto buyer. He made sure I was comfortable with the vehicle and made the buying experience easy and informative.

Marilyn

Nov 6, 2016

For the first time, I bought a used car rather than a new one. I had found an appealing certified, low-mileage, one-year-old Accord online. Scott Ferguson was great to work with -- helpful, informative, and relaxed. His comfortable, low-key approach made the experience pleasant. It's as if I got a new car for a great discount.

Kevin M

Nov 5, 2016

Our original plan was to test drive and research vehicles, but we ended up leaving with a new HR-V on lease. Chad Rawson was great to work with, he was very patient with us as we decided on a vehicle. He even suggested that both my wife and I drive each vehicle we tested. They were very reasonable on valuing our trade and we ended up with a deal that was very fair. I highly recommend visiting Chad and the crew at Luther Brookdale Honda for your next vehicle.

RrT

Oct 29, 2016

Last September I bought a Honda Accord from Whitney Mathews, and I thought she was awesome then. Last week I took my Accord in for routine maintenance and Whitney stopped out in the service area to say "hi" .. I casually mentioned that leasing might be a better option for me at this point...she was on it! she asked me what I was thinking, my preferences ... wham, bam!! I'm test driving a 2016 Honda Civic. Both times I have worked with Whitney she has been super easy to deal with. She is very professional, but in a laid-back way; high pressure sales is definitely NOT her thing. She had the answers to alllll of my questions; and she knew her inventory, which meant I wasn't sitting around waiting while she "went to go check" I have already recommended Whitney to a couple of friends and will continue "spreading the word" ... She gets it done ... and you have fun doing it. What could be better than that?!

TammyD

Oct 26, 2016

Would buy from them again. No pressure sales and Scott was able to answer any questions during and after the sale. Received just as professional service after the sale.

Viv

Oct 26, 2016

I was unable to get hold of someone in finance department to complete my request. The head of finance department helped me immediately as soon as he came to know about this issue. He also assured me about looking into this gap so that non one else faces the same issue.I have bought 2 cars from this dealership and I will visit them for any future needs.

NickD

Oct 24, 2016

I went to Brookdale Honda originally with a friend after she had purchased her new car. She highly recommended Scott to work with in looking for my new car. I contacted Scott a few days later and he responded quickly and answered all the questions I had. It had been a long time since purchasing a new car and I had been to other dealerships and gotten less than excellent customer service. Scott was friendly, attentive and answered any question that came up. At no time did I feel pressured to make a decision or purchase. I received the same experience in the finance office throughout my purchase. I would and have recommended the dealership and especially Scott to anyone looking for a new vehicle!

sonofblip

Oct 20, 2016

They ran my credit 11 times without my permission. ELEVEN! Just to try to get me a loan as fast as possible so that I would buy the car as fast as possible because they knew I was having second thoughts. They told me they were only running it once. I didn't end up getting the car, and now I can't anymore because my credit report shows 11 inquiries so I can't get a loan. Not only did they stop me from wanting to go back to get a car from them, they actually stopped me from even being capable of going back to get a car from them, which is just horrible business practice. All because they were impatient and selfish.

Barry Louder

Oct 19, 2016

Awesome experience dealing with Scott on buying my new Civic. He answered all of my questions that i needed answered and made my buying experience stress free. I would recommend buying from Scott at Luther.

J & T 123

Oct 15, 2016

Julia was very friendly and answered all our questions about the vehicle we purchased. We never felt pressured or rushed into buying. She is very knowledgeable about the various vehicles we talked about.This dealership is extremely clean and professional. We were a little nervous about the whole idea of a new car purchase but the people and environment of this dealership made us feel comfortable.Jim and Toni

Steven089

Oct 14, 2016

Great experience from start to finish. Highly recommended! I felt like the salesman and finance dept. worked for me. I would most definitely go back.

tbirleffi

Oct 10, 2016

I had a great time, and Chad was the best at helping me find the right car for me. I was able to get a really good deal. Chad helped me a lot, answering my 100 questions in detail.

Elizabeth

Oct 5, 2016

Everything was amazing. This was my first "big girl" purchase and I couldn't be more confident in my decision. I've always been weary of dealerships but the team here definitely made me feel comfortable and taken care of. Chad and James did a wonderful job at making adult choices easy and fun. I will definitely come back for all my future auto purchases.

grantjdietrich

Oct 3, 2016

Chad did a great job showing me what I wanted and not pushing me on things that didn't interest me. He worked with me to get the car I wanted at a fair price. I would highly recommend working with Brookdale Honda and when you're there ask for Chad.

Kayla Coler

Oct 3, 2016

Scott was friendly and helped us find a car that met both our needs and our budget. We love our new car, thank you, Scott!

Howard Root

Oct 2, 2016

I love my new car, Chad Rawson was awesome. Very helpful. Great car, good price, good buying experience. I would recommend to others and family.

Mikel1955

Oct 1, 2016

Scott Ferguson was very polite made me feel very comfortable and explained everything i needed to know about my new car. When it came to keeping in contact about my car due to an air bag recall i would of appreciated if Mr. Ferguson could of kept me more in the loop about when it was going to be done. instead i had to call and find out for myself, but other then that while there he was very polite and super helpful. When i went back to pick my car up it didn't take long to get my paper work done and make my way back to Wyoming. Scott even took time to help me find a quick route out of the cities and send me on my way home in my beautiful new Acura.

Yia Yang

Sep 26, 2016

Thank you Chad for your helping me with the purchase of my new car. I appreciate your patience and willingness to help me with whatever questions I had.

Mike87

Sep 19, 2016

Mid-August my awesome VW Passat was rear-ended and totaled out by insurance. I was not in the mindset to buy a new car this year, as my Passat was only a few years old. I did my homework and began the search for a new car. As a long time VW and Honda owner, I knew the replacement was going to be from one of those two families. I began my search and got the run-around from a few dealerships as they worked hard to find me the exact car I wanted. Last week I pulled the trigger decided to look online myself to see what was out there.... Brookdale Honda had the exact car, a fully loaded Honda Accord Coupe EXL V6 with very low miles. I went in, checked the vehicle out (it looked brand new), financed it, and took it home a couple hours later. The experience was quick, hassle-free, and comforting. I have bought several vehicles from the Luther Group before, and should have known better than to go to a different dealership group. The car buying experience can be quite a headache, but it was not the case last week. I'm very happy with the experience and the vehicle I purchased. Thank you!

LibraryLady

Sep 18, 2016

When I came to Luther Brookdale Honda to purchase a used car, Chad Rawson was assigned to work with me. He patiently answered all of my questions, and showed me that he knew a great deal about the vehicle I was considering. He was not a high-pressured salesperson, which made the process more comfortable. I would highly recommend him to any of my family and friends looking for a new vehicle.

Chris

Sep 6, 2016

Giving a good review is easy when all that was done was an oil change with a free cookie and a car wash. But today was actually a tough situation, and it was here that Brookdale Honda service showed their true colors. The problem was regarding the failure of the EGR valve (3 year warranty) but, in this specific case, the failure was already known to be caused by an erroneous command from the Powertrain Control Module (5 year powertrain warranty), and I had purchased my Odyssey 4 years ago. So this was far from a clear-cut situation of how to proceed.Bryan and Chad were able to resolve the situation well by mid-day. They even went as far as contacting the American Honda corporate office to explain the situation and work out all the details to everyone's satisfaction. I was very pleased to hear they took this step instead of just making a quick judgment. It is important to me that I am able to trust a service provider *before* signing on the dotted line. And this was truly a situation to either build or erode that trust. After today, I will gladly return to Brookdale Honda for service beyond the basic oil change.

Barb

Aug 24, 2016

I purchased a 2016 CRV with 191 miles. Chad was the sales representative. He was knowledgeable, courteous and respectful. It was painless I didn't get the run around. I would highly recommend Chad. As a female customer I felt respected and not talked down to. A very pleasant experience and I love my car.

dalel

Aug 17, 2016

Although the items were not fixed as promised before the sale, they were fixed after the fact although it meant 2 return trips to the dealership shop.

vikingsrgreat

Aug 16, 2016

Scott Ferguson made our purchase seamless, easy, smooth and enjoyable. There was no agonizing pressure to buy. We really enjoyed the whole process, thank you.

Desiree Erickson

Aug 15, 2016

Scott had SO much patience with me going back and forth trying to decide which car I wanted. I got as far as making my decision and then over night completely changed my mind and ended up test driving yet ANOTHER car, and of course needed to re-drive the others just to make sure. He gave me his undivided attention and never made me feel rushed or pushed into a making a decision. In the end, I ended up with the PERFECT vehicle and am so happy with my decision!

Jmoser21

Aug 5, 2016

My experience at Brookdale Honda with Chad was awesome! By far the best car salesman I've ever worked with. He's very friendly, understanding, and truly cares to make his customers happy. He made it a priority to make sure I got exactly what I wanted/needed. I've already recommended him to my friends/family! I will definitely be going back to work with him again! Oh, and I love my accord!!

Yonmpls

Aug 4, 2016

They don't care about their customers, the first time I had to wait more that six hours and the second time more than hour hour. They completely forgot about you, in fact the second time, the person who took my car in went home and he didn't bother to let the next person to know about me and my car, That was very unprofessional. Plus they come up with different lie/fake reasons to charge you. They lied and tricked me, for something my car didn't need and they charged me. That was ridiculous and extortion! I even talk to the manager and left her some voicemail but she don't respond back at all. That is very unprofessional, sad and disrespectful. I will never go back again!! I was ignored and disrespected!!

Ban1

Jul 22, 2016

Great, friendly service. Very professional and knowledgeable. Chad made it easy as did the finance manager. The car was exactly what I was looking for.

rubyridgeline

Jul 21, 2016

We live in Wisconsin. We called the dealership as they had the model and trim line we wanted. Talked to Scott and he "saved" the truck for us till we could get there 3 days later. Everything at the dealership went smoothly. When there was a minor glitch Scott found a work around that we all could live with. He and Adam in financing were very accommodating with our young dog which we were grateful for. Thanks Scott and Adam!

bradley gast

Jul 19, 2016

We were too busy to get into the dealership and test drive the civic, a car that I have heard alot of good things about. Scott quoted me a good price by email so over the next 2 weeks scott only checked with me once. I repel pushy sales people and would not have had such a good experience had he been annoying to me. My wife and I came in at a time where scott had to stay late. We liked the car,. Bought it along with a couple of things to help the car last. Mike presented the financial options in a very simple way that helped us decide on some extra warranty for peace of mind. Both of these guys helped with a very nice experience.

HVosberg

Jul 18, 2016

We came to Luther Honda because of a particular car they had in stock. My wife called to verify the car was there, and spoke with Chad Rawson. She made it clear over the phone that we were not interested in any of the extended warranties and asked a few questions of Chad. He was happy to answer them and when we showed up to test drive he had the car ready to go. The car was good and the price was right, so we made the purchase. I will admit that I was not looking forward to going into the finance office as they typically try to sell you every possible warranty 50 different ways, but the finance associate just verified that we understood the options and said, "I understand you aren't interested in these." I was shocked and greatly appreciated the fact that they both respected our desire and didn't play any games with us. We'll definitely consider them when we need to purchase another vehicle again.

Bunnell,vickey2

Jul 13, 2016

Had exceptional Salesman, however in purchasing my vehicle $30,000 really didn't want a ding (chip) on my windshield??Also driving out of lot the change oil light came on and then the passenger airbag error signal came on where the Odometer mileage normally is displayed. Dealership was now closed because we purchased car late on Saturday before the 4th of July. Left the dealership around 7 in the evening. We checked the oil at home, they just needed to reset the computer chip, however the airbag needed to be serviced, but couldn't do it when I was there. So I made appt for following week to service it. Meanwhile a gentleman came out to "fix" the ping on drivers side windshield, when I came out to drive car home it was stil very noticeable! When I went back for appt for airbag ( of which there were NO notes in the computer of my prior visit , the service dept said it checked out just fine and the windshield is mended?? Doesn't look mended??If I have any problems with the windshield, I'm going to be very angry ?? Now I ask you truthfully, would you want to pay $30,000 for a ding on the windshield? Won't be back for service??

notavan

Jul 12, 2016

It was wonderful working with Amber Meyer to get my 2008 Honda crv... she was very helpful. The Brookdale Honda dealership is very wonderful too.

Pablo2004

Jun 29, 2016

This is our 2nd time buying a car from Chad. We wanted an easy in and out experience and got just that. We found the car we wanted online and he got all the paperwork ready so that we maybe stayed a total of 90 minutes actually at the dearlship. My husband loved the car and we were off ! Thanks again!

Coolminivan123

Jun 24, 2016

No sales pressure. Showed us all the options and didn't try to steer our decision. Was patient and informative. Would highly recommend Scott to others.

hlaws1

Jun 23, 2016

Scott recognized that I was a busy working single Mom and worked to quickly land me on the vehicle of my dreams. He even helped me wrangle in my two trades, taking time away from his busy schedule. I really appreciate that! Alex Irlin worked quickly too to get me very fair prices for my trades and a great lease price!I had a great experience with Scott and Alex and Luther Brookdale and will be returning once my lease is up for another great Honda. Thanks!

Pilot24

Jun 23, 2016

Scott did a wonderful job connecting with us and leading us through the purchase of our vehicle. He was also extremely helpful and understanding about having my young children along through the process.

Roberta Foster

Jun 23, 2016

I am very happy with the service I received and the vehicle I got. Chad was very helpful and easy to work with.p And Dave was straightforward and solutions oriented. It was a positive experience.

Bstev

Jun 9, 2016

I will admit I do not know much about cars. Scott helped me from the very beginning of the process and helped me get the best possible deal. I appreciate the help that he gave so much. I love my Nissan Rogue!

Logan2008

Jun 8, 2016

We came to Brookdale Honda from another dealership because they had the car we wanted on the lot versus ordering and waiting 4 weeks. Chad took great care of us. He was a pleasure to work with and very helpful. I would highly recommend Brookdale Honda and Chad to others. Kevin was also great to work with.

Brookdale Honda

Jun 6, 2016

Whitney Mathews was our salesperson and she was fantastic to work with. She was very professional yet made the process fun and enjoyable. Most importantly, she did what she said she would do when she said she was going to do it. Very timely and efficient. We would highly recommend her to anybody in the market to purchase a new Honda. We have another daughter that we will need to purchase for in another 3 years and we will definitely be back to see Whitney when that time comes. Thanks again, Whitney!!Brad and Jenny L.

TiaK.3

Jun 6, 2016

My husband and I came in late looking through the Car lot not expecting to find what we were looking for. It was nearly closing time and Chad just happened to be walking through the lot. He came right up and helped us even though it was almost time for him to go home. When we found our used 2014 Dodge Grand Caravan with less then 25,000 miles I was shocked by how low the price was. I was convinced there was something wrong with it! Chad answered all our questions and went above and beyond to get us financed. I Love my new Van!!! I will definitely be coming back to Luther Brookdale Honda to see Chad for any further car needs in our family.

Sara Dolan

Jun 5, 2016

Working with Scott Ferguson was an absolute breeze. The car buying experience has been a horrible one for me in the past and my experience with Scott and Luther Brookdale Honda was excellent. The second I walked into the dealership I was given all the information I needed to make a decision. I was not hassled. I was given a great deal and on top of it my all-weather mats were thrown in for fun! I love my car and Scott was able to give my quick answers to all my questions via text whenever they popped into my brain. He had the car I wanted to test drive pulled up in front before I even got to the dealership. He spent time explaining things to me and was patient as I mulled over my decision. He got stung by a bee when we were looking at the car I wanted to purchase...and he kept a smile (ha ha). They offered me more on my trade in than any other dealership I went to. Scott has even offered to spend time with me this week to go over all the things I need to know about my car, I have an appointment later this week. Thank you to Scott and everyone at Brookdale Honda! I will definitely recommend this dealership after my experience.

Ken Ver Steeg

Jun 1, 2016

We thought that we were treated warmly by the sales people. Appreciated the call 2 days after the sale to see how we liked the car and if we had any problems. The only suggestion is to remind out of state customers to bring a cashiers check.

Edgar

May 31, 2016

I don't really do reviews since I am a firm believer of research, numbers and straight up fair negotiation. In other words, don't trust anyone to do the hard job of research for u. Since a car is the 2nd most expensive basic need, I was impressed dealing with Scott Ferguson and feel it is my duty to acknowledge a good customer experience. This man is a gentleman and a scholar! His manager (very professional) is also a straight shooter and reasonable gentleman. I would recommend buying a car from Luther Brook dale Honda and in particular working with Scott (Gold stars again). I am a difficult customer since I do not like buyer remorse :), but I can honestly say, so far so good, on a recently purchased 2015 Honda Pilot. My thoughts after dealing with Scott Ferguson is that he is knowledgeable of the cars in the lot, he is patient, succinct and a genuinely good person. I would invite him for a party at my house. Thank you Scott and the Finance guy who got us in and out of that "dreaded" office with hopefully no scars :) I will be bringing in my other vehicle for an armor upgrade. It is true what S. Honda stated, "If you make a superior product, people will buy it".

carman sandy007

May 30, 2016

I knew exactly the car I wanted, but it was my first time doing this and I never liked the idea of walking into a car dealership alone. Scott made this very easy for me. He was very easy to talk to from the beginning. I got his phone# on chat to start. Called him a few days later. Scott was easy to talk to, personable, and supportive. Always got back to me, and never in a pushy way. Plus a good sense of humor:) Very helpful with information and deciding on options for car protection stuff.

Juan23

May 27, 2016

Scott was a great support in the whole purchasing experience. I walked into the dealer not knowing what I was buying and he showed me step by step the features of the car. He allowed us to discuss and wasn't "pushy" trying to make buy the car. He built trust and then helped to make an educated decision.

Jags

May 23, 2016

Whitney was wonderful to work with. I came in to test drive one of the new Civics and Whitney was the first person to help me. She was able to answer all of my questions about the car and the sales process without overloading me with too much information or an aggressive sales pitch.She was able to locate a car with my desired specifications and hold it until I was ready to make the purchase. She took care of everything so quickly and made the entire process a breeze. I'm very happy with my purchase and would definitely recommend Luther Brookdale - Whitney especially.

TreeGuysWife

May 23, 2016

Had a great experience as usual at Brookdale Honda! Friendly sales and financing staff, very clean facilities! I'll be back when my lease is up!

Igotschubabe

May 6, 2016

This is the second purchase (and second dealer rater review) we've made with Julia and it went as smooth as car buying can go. I really loved that Julia was so accessible via email and very quick to respond. She dealt with answering my millions of questions and emails and never seemed annoyed or bothered which I really appreciated. There was a discrepancy with the trade in value that I was quoted but Julia stood by the price that was quoted to me and went to bat for us. I am not a person that enjoys having to buy new cars and Julia knows that about me and makes the experience as pleasant as possible. She's very personable and is easy to talk to. I would absolutely recommend Julia to anyone who is looking to buy a Honda. I also love that the dealership has free cappuccino, water, cookies and personal TV's where you can watch whatever you please. This is a great treat to this mom who never has time to watch TV and if I do find a second to sit down I end up watching what the kids want to watch which is cartoons or the Disney channel. I consider it a mini vacation when I have to go in for an oil change :) Thank you for everything Julia!

Kipp Fesenmaier

Apr 29, 2016

I'm reaching out to offer a commendation for Scott Ferguson. I was in your store yesterday to purchase a new Accord and was warmly welcomed by Scott. He was exceptionally knowledgeable despite only being at the dealership for a few months. I've purchased numerous new cars over the years and have been interacting with many dealers in the past few weeks. All of the dealers were trying to "sell" me versus how Scott was looking to put me in a car that fit my lifestyle, needs and price point. I'm in sales and nothing is more frustrating to me as to when my sales reps don't listen to the customer...Scott not only listened, he heard! Lastly, and probably most important, I had my 17 year old daughter in tow to learn about the car buying experience. Scott interacted with her and included her in the conversation, not just a kid with a parent. This was impressive and crucial to me as I don't believe making major life purchases are a part of high school curricula these days. Please ensure Scott is notified of my impressions and that it's people like him that make your dealership great. Lastly, Adam Peterson in financing was a well-oiled machine and took the pain out of that portion of the purchase, well organized and professional!

GreyBeard

Apr 27, 2016

It is nice to be listened to and have repair explained every step of the way with no surprises! A most excellent service person, highly recommended.

Alli

Apr 26, 2016

I had an issue with my new purchase and was not pleased with how things were handled. Jeremy, who was the service guy at the time, tried charging me for a full tank of gas when the rental car came with the tank half full. I told them in the beginning that the rental did not have a full tank of gas and they said they wouldn't charge me when i returned. I dropped the car off to Jordan Tawfeek and told him what Jeremy told me, which was that I wouldn't get charged. Jordan gave me an attitude until I told him I wanted to speak with Jeremy. My experience was less than satisfactory and left disappointed.

Wall Man

Apr 24, 2016

My experience with the salesman was great, but the finance was flat. The Salesman had personality v. Finance was more about "give me your money" (lack of friendliness and flat).

Julie

Apr 17, 2016

Scott Frazier in sales was for engaging in the process. From the valuing of my trade in to the transition of showing me vehicle options, concluding the sale and handing me off to finance with Dave Mix. Scott earned my trust by listening and visiting to my needs, never pressuring or giving cookie cutter phrases. I had 18 people over for lunch the next day and believe me, everybody heard about the sales/purchase experience and all of the extra perks Luther added after the sale. I have already referred my son-in-law to Scott and I will continue to relay this to others.

Honda #3

Apr 11, 2016

I actually had fun buying a new car! Scott Ferguson was very easy to work with. He was very knowledgeable about the car and the purchasing process. He educated me about the various add-on options without pressuring me to purchase them. Being able to text with him made communication a breeze. I felt an instant rapport and trust with Scott, which is very refreshing.

pilotman

Apr 6, 2016

Scott was very good for a new salesman. I have bought three new pilots and one new civic in the last 12 years from Luther. I recommended Luther to my brother in law and he has purchased two new Pilots. I feel that I shouldn't have to go shopping with other dealers to get a good price from Luther. It sure would be nice to have a salesman say "Here's a good price for a loyal customer".Management should know this and have helped Scott with this.

Mary C - Happy owner of a Honda CR-V

Apr 2, 2016

I needed to get a car but wasn't exactly sure what I wanted to buy. Chad asked me some questions, listened well to what I said and had me try a few different vehicles. During the entire experience, Chad was patient and answered all of my questions. I drove many cars and came back multiple times for test drives. When I was honing in on a vehicle, I sent Chad a few emails and he promptly responded. Chad made the car buying experience fun. He grooved along with me as I tested out my music on the CD player. His enthusiasm and knowledge of automobiles comes through and I felt he really wanted me to buy the right car for me. At one point I looked at Chad and said "Which car do you see me in?" He thought about it and now I'm driving a GREAT car that is within my budget. It's reliable AND fun to drive which Chad helped me figure out, was what I was looking for all along. Thanks for all of your help, Chad!

Jergie

Mar 23, 2016

I bought a car from Chris. He's reliable, excellent follow up and was pleasant the whole time. Even during an issue that I had with my car that was out of my control. In the market for a car? Ask for Chris!!!

oprahwashere

Mar 23, 2016

They were really helpful and understanding given that it was my first time buying a new car. Too be honest, I liked the car so much he probably could have told me anything and I would have bought it, but I'll definitely be back in the future.

Ottens

Mar 23, 2016

After going to the auto show, we stopped into Luther Brookdale Honda to take a look at what we could find for a new or used Honda CR-V. Scott stopped to chat with us and jumped right in to answer any questions we had. We mentioned we had been in a couple weeks prior and he was concerned about making sure the original sales person we worked with would get credit as needed. He spent a couple hours with us, helping talk through new vs used pricing and then, ultimately, driving us through the new vehicles on a golf cart in order to pick colors and the vehicle we were going to take home that night. We kept him about a half hour past closing, along with Dave Mix the Finance Manager. They worked with us on pricing and we were able to agree on a great price for us! Both made sure we got all the paperwork completed and out the door with everything we needed... all of this on a Saturday evening! We absolutely LOVE our new CR-V and would highly recommend Scott, Dave, and Brookdale Honda.

scott chalupnik

Mar 23, 2016

After we had a couple of issues with the vehicle we had purchased, Scott made sure to get everything set up for us and fixed at no cost to us. thanks again scott!.

JENNA LEE

Mar 22, 2016

WE WERE LOOKING AT A COUPLE DIFFERENT VEHICLES AT SEPARATE DEALERSHIPS AND SCOTT WENT THE EXTRA MILE AND WAS ON TOP OF EVERYTHING THAT WE ASKED OF HIM... HE WAS VERY PROMPT WITH GETTING OUR QUESTIONS ANSWERED AND ULTIMATELY GOT US THE BEST PRICE WITH THE BEST VALUE OF CAR! WE HAVE BEEN VERY HAPPY WITH OUR PURCHASE THUS FAR!THANK YOU SCOTT!~

roxyrlshonda

Mar 17, 2016

Scott was so patient and willing to answer all our questions even if he had to tell us again. If he didn't know the answer he got help. I recently underwent chemo therapy, so I would have to go over things a few times. Scott was willing to even walk all the way across the lot again and again if we had a question of vehicles, which one we tried and colors etc. I felt I could leave anytime, different from some dealerships I dealt with. I have already told friends about Scott Ferguson and the great experience with Luther Honda.Great job scott,Dean Larson

Tony/Suzanne

Mar 12, 2016

He made the experience of purchasing a used Honda extremely easy. He never pushed or tried to oversell - a true professional! Chad was able to answer all the questions we had regarding the vehicle and also worked to get us the price we wanted.We highly recommend Brookdale Honda whether you're looking for a used or new vehicle.Thanks Chad for working on our behalf!Tony & Suzanne

Sue R.

Feb 25, 2016

Scott was so great........no pressure......just easy dealing !!!!! Luther Honda has a great reputation.........my mechanic found nothing, at all, wrong with the 2012 that I bought. Actually enjoyed the total experience.Would definitely recommend dealing with Scott and Luther Honda !!!!!!!

Marybob

Feb 24, 2016

We needed to trade in our Honda Pilot just too big to park in small spacesWe came to Julia Garbarino. She took wonderful care of us. Being seniors it is nice to know a trustworthy person and dealership to count on.

Pilot Guy

Feb 23, 2016

Scott is who you want when looking for a used car. With a great selection of vehicles and knowledgeable of inventory it made the journey extremely easy.

ShepPlumbing

Feb 23, 2016

If your in the used car market then you know it can be quite a struggle to find your bottom line. You have a number in your head you wanna be at but everything seems just out of reach, no matter what your number is. After all how can you enjoy your "new to you" purchase feeling like you payed too much. Although I wasn't able to get my deal done, I left felling that if I had any shot at finding common ground on price, it was with Chad negotiating with me. Thanks again Chad.??

123456

Feb 19, 2016

The 'Scotts' did a great job making the used car buying experience go smoothly and easily. Both were well informed, willing to answer questions, and were very helpful. Scott Ferguson went above and beyond the typical 'call of duty' by helping me return my rental car to the local Hertz.

Jvang105

Feb 19, 2016

I like myI like my time being there because customer service was great and Scott was helping us doing the process of buying a car took a while but he was patient with us and we are happy with the car that Scott sold to us

tuner

Jan 28, 2016

I do no recommend going this dealership. Why? They don't care about the cars they bring in to sell from outside of Minnesota. All they care is money. The have to make a living to sell vehicles. They don't inspect the cars, even technicians. They will lie to you right in front of you even the pricing of the car is higher than usual. They will say the windshield wiper blades are good, but it was false when it doesn't come close when I inspect. Inspections is so bad, they couldn't even tell me about my windshield fluids wasn't working when I first purchase a vehicle. They will rip you off and they don't care. I do not recommend going to this place. They're just a big liar that just want your money, they act like they care about you when you're in need of a great car, but doesn't give a xxxx thing when you have problems about the vehicle when its suppose to be in great condition to drive without any problems. I came back to them to exchange cars for 3 times, I'm still not satisfied because of the pricing. My sale person he talk to the manager about the vehicle I had, but he wasn't around. They're just horrible. Whatever goes around, comes around.

snowole

Jan 10, 2016

Scott Frazier at Luther Brookdale Honda went far beyond what was required of him to help me secure my first car purchase. Scott's ability to remain loyal to his company, while also genuinely paying attention to my financial and practical needs, made me feel not overwhelmed by the prospect of making a large purchase but at ease. From the phone call on the day of the sale, to the emails in response to some pricing questions I had after my initial visit, Scott's communication was always productive and never obnoxious. Additionally, as soon as James Holmes got involved, I knew I had come to the right place. James and Scott not only found me the perfect car, but tirelessly worked with me to find the right financing that fit into my own practical budget. In the end my brother, who used to be a car salesman, said that the deal they had worked out for me was nothing short of financial and automotive magic. If you love Honda, excellent service, and have a good grip on your personal finances, Scott and James at Luther Brookdale are the dream team. So many thanks!

sjvmn

Jan 4, 2016

My husband and I just leased our third Honda from Joe. I give him five enthusiastic stars for all three of our transactions without hesitation! Joe is know knowledgeable, friendly, professional, positive, patient, and very easy to work with. I highly recommend calling Joe if you're looking for a car. You won't be sorry! He's got our business for life!

Marian11

Dec 30, 2015

We came to Luther Brookdale Honda at the strong recommendation of a friend, intending to survey available used cars at a number of dealerships before making a decision. Chad was professional, personable, straightforward about pricing, and listened carefully to the features that were important to me. He was able to produce a car that met all of my requirements and more, and presented pricing options without ever making us feel pressured. He was respectful and courteous about giving us time to consult together, and worked with us on pricing and financing. What began as a "survey" ended with a purchase. I have exactly the car I hoped to find, and thanks to Chad, this is the first time that my car-buying experience has been a true pleasure. Chad even sent a thank-you gift to the friend who recommended Luther Honda. I will refer him, and go back to him myself, without hesitation. Chad exceeded all of our expectations with outstanding customer service.

jrk2316

Dec 29, 2015

We actually got a fantastic vehicle from them, however the entire process was a COMPLETE disaster. I started communicating with them online and when we went to meet the sales guy at the time he said worked for him (Chris) he was not even there. So we went with a different sales guy (Victor) who was great at first. We test drove a vehicle and said wed think it over and get back to him. I emailed him a few days later, negotiated a deal and went to go sign the papers. We met with him, got everything figured out and then went back to meet with the finance guy, only to find out they were selling us the wrong vehicle as they mixed us up with another couple! After some more negotiations we moved ahead with the correct vehicle, however the finance guy (Kevin) did not seem to have a friendly bone in his body. Every other time I have bought a car Ive been able to discuss/negotiate financing & interest rates but he did not do that, only said we could refinance once our first bill came. So, we went ahead with it and now are trying to refinance, however they screwed something up with the title and now, 2 months later, we still do not have the title and it will take 6 weeks for us to get it. Ive been very disappointed in the entire process as no one has seemed to care about any of the mistakes they have made. If you want a friendly, easy car buying experience, DO NOT go to Luther Brookdale Honda!

suzie_s_s

Dec 16, 2015

Matt Snaza is the best. Super honest, helpful and as real as they come! He gives such up front, non-biased advice and explains things so that they make sense, never tries to talk around things or just skim over stuff. You can tell he legitimately cares about people's car buying decisions, not just the sale or the process of getting it finalized. He actually cares about the person and helping them get the best options for them specifically.

Lisa

Dec 13, 2015

Thank you for making my car purchase a wonderful experience! Everyone was so helpful and informative with no pressure. I would definitely recommend this dealership, and especially Tanner Brothen to anyone looking to purchase a care!

Harleyboy

Dec 9, 2015

First off I personally want to thank Luke Smith for greeting me upon arrival. This is the first time I had ever been to Luther Honda, and I had an appointment at 630am, but equally I just couldn't believe as to the extent of the beauty of the dealership.. But above all we only come back for one reason and that is the service we receive and the attention we get. I know personally first hand how I want to be treated and I received just that at Luther Honda. Congrats to all in your perseverance, and I personally want to thank the entire staff for a such a great visit.Kindest regardsMike Shifflett

GReeder311

Dec 2, 2015

Tanner Brothen, Jim Holmes, and Matt Snaza, helped me transition into a used car from my leased Honda. They all were patient and took their time making sure we covered everything. I had and issue with an old part a couple days later and Tanner was there for our appointment early and accompanied me to the service center. He even helped with a loose knob on my seat himself before making sure the service center knew everything they needed to know. They replaced the part at no cost as stated in their used car 30 day 1000 mile warranty. I am happy with the way they worked with me to add value to my already great service.

Superstar

Dec 2, 2015

Chris was very helpful and professional when I chose to lease a Honda and I wouldn't work with anyone else! He was amazing! Highly recommend him! Thank you!!

GoodRid49

Dec 1, 2015

Victor and Jim hooked my family up with a 2016 Honda Pilot. Noah was also very helpful. Both Victor and Jim were knowledgeable, friendly, and informative. I would recommend the team to friends and family and I am a very happy customer. Thank you so much!

happyCustomers

Dec 1, 2015

We had a great car buying experience at Brookdale Honda this last week. Crystal was very knowledgable about the vehicles and most importantly, no pressure to buy. We got a good deal on our car and would definitely buy again from them. Thanks!

Hondaguy21

Nov 26, 2015

I have brought my odyssey in for service with Brookdale Honda since I bought. They have always been extremely helpful and knowledgeable about what needed to be done on my van. Easy to deal with, without the pressure of adding additional services. Recently my wife was in need of a new vehicle, and Luther Brookdale Honda was the first place we want to check with. I found a CR-V on their website and filled out the form for more information. Within an hour I received an email from Dan Johnson. He was very attentive to what we were looking for. WE emailed and talked on the phone a couple of times, starting on a Tuesday. I made an appointment with him for Friday, to look at the CR-V. He had something come up and informed me of that. He made arrangements for us to meet with Greg Schantzen. So we arrived for our appt and Greg was well aware of what we wanted, he informed us that the CR-V we first inquired about was in the process of being sold, so he took us to 2 others that they had on the lot, one priced slightly above the original one and one slightly below. Greg was absolutely wonderful through the test drives and made the decision to purchase really easy. Which is amazing because we showed up at 400pm on a Friday when they close at 600pm. We had a trade in that also needed to be appraised. They gave us on offer on our trade and then turned us over to Dave in the Finance Dept. Dave was excellent and took a little ribbing from me in stride, very nice and caring man. Needless to say but the process went smoothly and we were out of the dealership with our CR-V at 610. During the whole process Greg made sure our needs were met and our questions answered. He didnt rush us or make us feel as if we were just a sale. I want to thank all the people a Brookdale honda for their great service. If you need a vehicle and are interested in getting a Honda please go see these amazing people. I'm a customer for life. Thanks again Greg and the rest of the staff at Brookdale Honda.

Fatima

Nov 24, 2015

My experience at Honda Brookdale was wonderful and what made it more enjoyable is the great service provided by Chris Neis. He is extremely helpful and knowledgeable. He really helped me make my decision and get the car I loved with a reasonable price and convenient monthly payment. He also took my kid to the lounge and got them snack while I was calling my insurance company. It was definitely a great experience!!! I would've give it more than 5 stars if I could.Thank you!!!

hmiller4

Nov 23, 2015

I came to Luther Brookdale Honda in a bit of a pinch (my old car died suddenly and I needed a new one). Dan Johnson was the most helpful salesman I've ever encountered. I am a young woman and newly independent so I was incredibly relieved by his help, patience, and clarity. Within a few hours I was able to drive my new car off the lot and be back at work. The price was better than what Kelly Blue Book recommended and the upkeep of the 2012 car was impeccable. I would absolutely recommend this dealership to anyone looking for a car, and I would point them to Dan Johnson.

susies

Nov 23, 2015

I was not looking forward to buying a new car as it had been ten years, a lot has changed since then. The salesman Joe was amazing and really went above and beyond and made it a very pleasant experience. The team at Luther went above and beyond to make it so that I was able to get financing with not so great of a credit score. I truly appreciate it and I love my new car. Thanks again

Hondagirl

Nov 22, 2015

John Fern provided super service when I brought my Honda in for tire repair. He explained all my options for repair. It was late in the day but he took the time to explore options and ask other staff for input. Justin did a great job explaining to me the problems he found on the tire. I'm feel well taken care at this dealership. Every person I spoke to is friendly and caring!

karikari

Nov 22, 2015

I bought my car from Brookdale Luther dealership. No matter what my concern, the service team is always so helpful. Even the service manager Brian was so prompt on responding to my concerns. They are quick and professional. I live in south minneapolis and their are a few honda dealerships that are closer to me. But I go to Brookdale honda because I know that their customer service quality is consistent. They seem genuinely caring about the safety and concerns that I have. I couldnt ask for better quality service. Thank you!I don't remember the names of the other service team members that helped me but they were all great. Even the front desk ladies were friendly and gave excellent service. They all deserve a raise.!Great customer service is hard to come by these days.

Nhia Y.

Nov 20, 2015

All my cars are serviced with her. Quick and friendly service. She is honest and gives all the details of your vehicle. Will continue to bring my vehicles back to her and recommend her if anyone is interested in a great service rep.

Gthacher

Nov 19, 2015

I purchased a new 2016 Honda Accord LX from Brookdale Honda/Mike Levit. Working with Brookdale Honda was an enjoyable and I would recommend the dealership to those seeking a first class customer service experience. Gary T.

smgjr1982

Nov 19, 2015

I arrived on September 29 in the afternoon, knowing clearly I needed a new vehicle. I found Dan Johnson, the best sales person ever. He asked me what I wanted and the basic features I was looking for, not willing to stop until I was satisfied. After trying numerous vehicles, I found the one that I bought. I love my Honda and am happy to finally have one, I got the best service from Dan. The best financing ever as well, I recommend all buy a car from him.

Stebo222

Nov 19, 2015

My second hand 2007 Honda Accord SE was part of the recalls for air bag replacement. They actually pursued me to bring the car to them for the needed updates. When I arrived with my car, I wasn't treated like a guy with a second hand, 8 year old Honda. I was treated like I'd just purchased their top of the line. They arranged for a loaner vehicle for me, the parts were confirmed in-stock before my arrival and the work was done on time. They even ran the car through the wash for me! Their facility is state of the art and spotless. All of the folks I dealt with were cheerful and courteous. What more can a customer ask?

Don E.

Nov 17, 2015

Just leased a new Honda Civic LX and I am more than happy with the car! I've owned 2 other Civics in the past and knew I would love this new model. Whitney was my sales consultant and she made me feel like I was the most important person of the day. Very professional, very good product knowledge and very nice to work with! I'll be recommending her and Luther Brookdale Honda to all my friends!

Tester56

Nov 16, 2015

Went in for oil change and was recommended tire rotation which I opted to include. From the moment I drove in until leaving I was treated like family and with professionalism and respect. The waiting room is quite comfortable and well stocked with light refreshments for while you wait. I feel confident my vehicle was fully inspected and serviced as promised. I have been to other 'quick stops' but have experienced where the filter wasn't even changed or experienced oil leaks after. I invested in my vehicle and want it to last so if you're in the area Brookdale Honda is the place to go for your car needs! They even provide a complimentary car wash! Thanks for bringing 'quality' back into customer service!!

Jade

Nov 11, 2015

A few weeks ago I leased a new vehicle from Luther Brookdale Honda and had a great experience with them. I worked with Mike, who was very helpful. He made the whole process of leasing a new vehicle very smooth. I would recommend Mike when looking to lease or buy a new vehicle.Thanks again Mike!

eme

Nov 9, 2015

I am always happy the excellent way Maurice handle my services and the way I'm being treated. He handled all my complains with respect and try solve all my problems. He is always calm and ready to help.

KellyH

Nov 8, 2015

I can't say enough about Maurice, he is always so kind and patient. I have been going to this service center for years and didn't alway get the best care until Maurice. I will always schedule my service with Maurice.

BarbS

Nov 3, 2015

Brought my 2005 Honda in for recall on Airbags and was treated great. Had them do a check on another service and was given an estimate. They also washed my car. I left my car and was given a rental and was treated great.

MrsRasko

Nov 3, 2015

My husband and I always try to do our homework before we invest ourselves in anything financially. Our time together is important, and making decisions is always with each other's safety in mind.We count ourselves as odd ducks, and I believe that the patience that we show each other is not easy to balance in normal, fast-paced retail settings.I share all of this because Tanner and Matt took so much time to give us the information that we needed; answered the questions that came into our minds as our situation progressed; and sincerely wanted us to not only enjoy our time in the dealership - but to drive away with a car that we can be proud to own.The service that we received (from Tanner especially) was comfortable, caring, efficient, and beyond what we could've expected. Certainly beyond what either of us had hoped for.Sincerely, Mrs. Kenan Rasko

Sara

Oct 30, 2015

I brought in my 2003 Honda Accord, due to a leak. The service staff was very professional and really cared about any concerns that I had. He was able to answer all of my questions and help me pinpoint what needed my prompt attention, regarding my vehicle. I left the dealership satisfied with how I was treated. Very great, professional, and friendly service!

Marty

Oct 26, 2015

I brought my 2005 Civic in to get the airbag inflators replaced. The service staff was friendly and the work was done in less time than estimated.

The Westphals

Oct 26, 2015

This was our second lease with Luther Brookdale Honda and again far exceeded our expectations. Troy Dorn was knowledgeable, attentive, available and drove the deal we wanted with Luther Honda management and sales leaders. He delivered on every promise and we had an outstanding experience! Looking forward to working with Troy and the Luther Team for service and future leasing needs.

HappyHondaHouse

Oct 22, 2015

Brought in our 2012 Civic Lease, drove out in a 2015 Fit!Thank you to Troy, Alex, and the sales team for making my 3rd Honda experience just as great as the first 2. Finance got things handled quickly, and we were on the road. Again, 3rd time they've delivered beyond my expectations. We are excited to trade in our CRV next year for a new one and its nice to have full confidence in your dealership.

lnmerri

Oct 21, 2015

I have owned my Honda Accord coupe for eight years and I'm so impressed with both the car and service I receive at Luther Brookdale Honda. I recommend the car, the dealership and the service department every chance I get. I'm always happy with the service, fixed right the FIRST time, and of course I love my 2008 Accord Coupe. I do think it will last forever!! 8-)

BC

Oct 20, 2015

I worked with Mike Roycraft and Kevin Stimple to select and purchase an Odyssey van at the dealership. Mike was really informative about the various options, features, and most importantly HOW to make the gadgets work. Kevin was extremely helpful in processing the paperwork *AND* brought me back into his office to revise the check when he determined not all of the credits and discounts had been correctly applied to my purchase. THAT IS INTEGRITY! Nice job guys!

Cmh

Oct 15, 2015

I've been a Honda owner for almost 20 years. The service I've received at Brookdale Honda is outstanding. Always on time, and the amenities in the customer waiting area make the wait pleasant. The technicians are skilled and work with the service staff keep you informed on what they've found and how much repairs will cost. Great place to do business.

Jm2016

Oct 15, 2015

I was skeptical at first about leasing and if it was truly a zero down offer. Abbes was fantastic very professional and courteous, he was balancing multiple customers and did it well. I was in and out in under two hours. No money down and a good payment considering the negative equity I rolled in. Service was also great. I purchased the 3M shield for my Civic and they had me in a loaner car as soon as I dropped it off. They were all great.

i1mF4G44

Oct 14, 2015

I've never been a big Honda person, however my wife is. After she purchased her used Fit from Tanner she insisted I check out what this dealership had to offer when I wanted to replace my VW. Tanner was great to work with, was patient with me as I test drove a half dozen vehicles, and then came through with everything he promised when I made a choice. Tanner is very relaxed and knowledge salesperson that answered all of my questions without going into "salesperson" mode. I'm happy with my choice to get a CR-V and look forward to working with this dealership in the future.

tjprenevost

Oct 14, 2015

This was my first LOF service on my 2015 Honda CRV and I was very impressed with the service that I received on my car. I have always been well satisfied with the service that I receive at any of the Luther dealerships. I have used them for both of my cars, the other a Buick LeSabre. When I was in yesterday I needed help locating a Defensive Driving class. Jon Tearle, salesman, located a course for me in Brooklyn Park which I appreciated his outstanding service. Jon is always very helpful whenever we have any questions about our vehicles. GREAT SERVICE!!!!!

newhondaowner

Oct 10, 2015

I worked with Amber, who did a terrific job showing us several vehicles. We worked with her on evaluation of our trade-in, and communicated what our limits were in terms of what we were willing to spend. She was helpful, thoughtful, and effective in communicating opportunities for us. She kept us posted on the status of the financial issues as we closed, and we were able to wrap up the arrangement within a few hours. I was impressed! Kevin wrapped up the financial issues expeditiously, and we were on our way!

Baconaiken

Oct 9, 2015

Service is top notch fair and thorough. Reasonably priced for a metro dealer. I can trust what they say and no pressure to do repairs i am not ready for. Sales the same way. They truly try to build a relationship and want to fill your needs above must selling you a car.

Jacqueline F.

Oct 7, 2015

Both gentlemen did a wonderful job! Mr. Tawfeek was great in helping us decide which car was best for us and expidited the lease. Mr. Snaza was friendly and patient as we reviewed the paperwork. Wonderful dealership experience!

klughie

Oct 5, 2015

My search for a car started on-line. Mike is the salesman who responded to my request for a quote from Honda. He was low-key, not pushy, which was very important to me. When we sat down to talk he explained the features of the car I had expressed interest in and when I didn't understand something he very graciously went back over the details again. When we were working out a day and time to do the test drive he even offered to come in on his day off. Just knowing that he was willing to do that meant a lot to me. I would work with him anytime that I need a car and would recommend him to anyone else who is looking for a great salesman.

Swedish through and through

Oct 3, 2015

Julia Garbarino could not have been any more helpful. I felt confident with her and trusted her fully. There was no pressure. This is why I went 25 miles away from home to buy ny CRV. I bought my car sight unseen. I really liked how available Julia was by phone, email or text. I felt like I was the only person she needed to help. Thank you so much, Julia! Beth

2From

Oct 2, 2015

We could not be happier with our experience with Luther Honda of Brooklyn Center. We bought a used car and both Chad and Greg in the Used car department were outstanding. I would highly recommend this dealership to anyone interested in buying a new or used car!

duece

Sep 30, 2015

The cover on the center counsel in my 2014 Pilot has a slight rattle. Maurice Johnson ordered a new cover, it was installed free of charge and the rattle is gone. Thanks

Happy Customer!

Sep 30, 2015

I brought the car in for brakes assessment and a "clunking" noise from the right, upper driver's side. I worked with Ben, who was efficient, patient and accommodating. The "clunking" noise required significant repair initially estimated (along with the brakes/rotors) to be close to 2 grand. Ben worked with my extended wrap warranty people and took care of everything and I was only responsible for the brakes and my warranty deductible. Due to the parts not being readily available and a delay in shipment of parts (outside of Ben's control), he secured a loaner car AT NO COST TO ME for the 6 days my car was in the shop. In addition, he kept me in the loop and the car repairs came in slightly under what my initial quote was (when does that ever happen?)...The gentlemen working the courtesy car area (didn't get his name) was great to work with. Good sense of humor, personable and extremely efficient. Got the car back yesterday and it's driving great! Thanks all!The reason the experience was not a 5-Star experience is the difficulty in getting a hold of anyone in service when calling the dealership. The three times I called/returned calls, I sat in a VRU and/or was VRU re-routed back to reception several times, who had to reroute me back to the service line. The call wait/hold times ranged from 7-23 minutes. The dealership may want to assess having a dedicated rep who answers the service phone, particularly during "peak" times (lunch, early evening/morning hours).

little red

Sep 29, 2015

Took my 2002 Honda Accord in for the air bag recall. From the moment I pulled in everyone was friendly and professional. I was told it would take an hour to an hour and ten minutes.(I had an appt.)I waited in a nice lounge that had an amazing coffee machine, water, and cookies, all complimentary. In 45 minutes my car was done. I couldn't be happier with the service.

LadyLikesCars

Sep 27, 2015

Our Accord needed a B123 service...lots of work to do! We also put on new tires because we would have needed them within a month anyway. Tyler explained everything very well, met our needs in terms of when the car would be ready, etc. He was also very open about price matching, coupons, etc so that I could feel comfortable that I was getting fair pricing. Thank you Tyler. And in the past we've also dealt with Ben Wysocki...very good as well! We have an Accord and a CR-V and we do EVERYTHING at Brookdale Honda because of great experiences like these. Thanks!

BC

Sep 25, 2015

Pretty extensive service visit and technician FORGOT to put rear wiper assembly back in vehicle. Shane drove over to my house and installed it himself. Superb finish to an otherwise goofed moment.

wdbrown94

Sep 25, 2015

The service was quick and easy. Working with Tyler S. was nice. He made a suggestion for a repair I hadn't thought having done but certainly should be done since I have owned my car for a few years, and do not remember having it done at all in the last 4 years.

Honda Forever

Sep 24, 2015

I bought my Honda Accord at Brookdale Honda in June of 2001. Since then, I have always had excellent service. The service department has always been very professional and friendly, and completes the job when promised. Keep up the good work!

John31

Sep 23, 2015

This is the 5th vehicle we have leased/purchased from Luther Brookdale Honda. Jon Tearle and Keith Ellenberg are professional and enjoyable to work with. My wife and I will definitely recommend the dealership to our family and friends.

Mr. Butler

Sep 23, 2015

Mr. Shane Stegeman has done a fantastic job servicing my 2010 Honda CRV. He is professional, respectful, and a pleasure to work with. Keep up the Great job!

tee

Sep 22, 2015

I worked with Mike Levit to buy a new car. Mike was terrific! The entire experience was enjoyable and positive. Thanks Mike and the team!

toml

Sep 21, 2015

Worked with Ben and received fantastic service. Always enjoy having Ben as a service advisor,Thanks for knowing how to treat your customers right. Class act operation

Don Diehl, Northfield, MN

Sep 20, 2015

While many folks seem to detest shopping for vehicles, I'm just the opposite...I think that it's a FUN thing to do...Living in Northfield, MN, we're within an hour's drive of nine HONDA dealerships...About a month ago, we were on a mission to buy a PILOT EX-L (black exterior/interior with body side moldings and rubber floor mats) after suffering from a very severe case of new vehicle fever...The reason for buying a HONDA vehicle was inspired by a HONDA snow blower which was purchased a year ago...I was so impressed with the engineering and quality of it and concluded that if they built vehicles like that, then that's what we wanted to buy...We were not really on a price-shopping mission either as we suspected that with the very recent introduction of the newly-designed PILOT for 2016 that there would only be pocket-change differences from dealership to dealership...But, what we were looking for was the overall attitude and demeanor that was most appealing of the sales person whom we would first connect with at a dealership...Joe Haertzen of Luther Brookdale Honda rang the bell!!!...

2468

Sep 18, 2015

Once again, I had a great service experience at Honda. Tyler did a great job explaining the work that needed to be done and did not pressure me to do it all at once.

Loralee

Sep 18, 2015

We were in need of a good car and Nash sure delivered. We bought one car over Labor Day Weekend and then came back and bought another car this week. Great Service, Friendly Staff. Great place to buy a car...A+

kjdexter1

Sep 14, 2015

I had the privilege of working with Jennifer Kenfield! She was absolutely wonderful and made the entire experience stress free. She isn't your typical salesperson, not pushy, honest, and friendly. Was able to get us the best deal possible! The kindest sales person I have ever met! I will definitely continue services through Luther Brookdale Honda. Top Notch!!

happy,diana777

Sep 11, 2015

From start to finish, Honda continues to offer the kind of Customer Service that keeps me coming back. Thank you,Satisfied customer in Brooklyn Park

J & S

Sep 8, 2015

Drove from Wisconsin to purchase our new CRV. The paper work was ready when we got there and everything they promised over the phone/internet came true. Made the car buying experience a pleasure. Only wish I had more time to learn about the new features but had to head home.

Alex K

Sep 7, 2015

Just purchased my new 2015 Honda Accord.Mike was an excellent no-pressure sales person, it felt more like I was chatting to a friend rather than buying a car.

Bumbi4

Sep 7, 2015

Last week we purchased a 2015 Honda C-RV from Luther Brookdale Honda. The entire experience from start to finish was excellent! We test driver 3 different vehicles before we made our decision. The staff was all very kind and helpful. This is the second new vehicle we have purchased from Luther Brookdale Honda. Will definitely return again.

Happy customers

Sep 7, 2015

I usually dread car buying as I don't care for the "games" that we have to play to buy a car. This time was a totally different experience! We had the pleasure of working with Jon and he met every one of our expectations. He was pleasant, knowledgeable, and listened to what we were looking for. He was very honest with us which we appreciated. We love our CRV and are looking forward to enjoying our car for many years! Thank you Jon and Adam for making this such a pleasant and painless experience!

cully1962

Sep 6, 2015

We bought a Honda Pilot about a week ago. Mike was excellent to work with! It felt like he did all he could to make the experience a positive one. We would definitely recommend Brookdale Honda to others!!

Mary C

Sep 6, 2015

The process went quickly, our sales person Whitney was top-notch, the lounge where we had to wait was very nice and they even gave us a free lunch!! They made car buying seamless.

Dunc

Sep 5, 2015

We just bought a new Honda Accord and Nash as usual was efficient and helpful. We have known Nash since 2005 when we bought our Pilot from him. (It is still a great running car!)Nash made sure that we got the options on our new Accord were what we wanted and the finance process with Kevin, I believe, went all too easy. :-)We continue to enjoy Brookdale Service as well. One time I called to make an appointment and was told that I was too early and needed to wait a bit longer. That was great!

Tom123

Sep 4, 2015

Dan took the time to listen to the voice of the customer (me) in terms of what I was looking for in a vehicle. He presented various options of vehicles that fell within the criteria I felt were important. Based on my one experience at Luther Honda, I'll be back again for my wife's next car.

Jacarter2011

Sep 2, 2015

Everyone at the dealership was super helpful and amazing to work with! I love my new car and will continue to work with this dealership for service!

cartown

Aug 31, 2015

Scheduled an appointment online but didn't get a confirmation so I went in at the requested time just to be safe. Was met with some pretty terrible customer service. I specifically requested to see a car found on the website to be told that it didn't exist but was pushed on to the lot. Yet, when we got to the lot we found them--maybe he doesn't know the inventory. Then he told me "what if I could sell you a new one for the same price" despite the fact that he didn't ask me what I wanted/interested in or how much I wanted to spend. Further, the website listed the car on special but apparently specials just mean the same price as normal. In general, I thin that is a pretty lame move. The salesperson was rude and pushy throughout the interaction. At one point, the salesperson suggested that I was lying about seeing a newer model of the same car at the same price at another dealer--despite giving the name and ability to pull the offer up on my phone. Then he lectured me that it was likely untrue/impossible and that I should call ahead to make sure I knew what I was getting myself into and as to not waste anyone's time. At this point, I wouldn't have bought a car from him at any point. So I left and went and bought the other model and had an amazing experience "wasting" someone's time that actually wanted to sell a car. That said, I did see some other sales people that seemed like they weren't completely useless/rude so maybe there is hope for this place. It seems pretty unlikely though! Buyers, come prepared with information--quotes from other dealers & know your invoice prices!

Sue

Aug 31, 2015

Nash Tawfeek and Adam Peterson worked hard to get me the deal I wanted. Low stress, no pressure. I love my new CRV- Touring !! Great ride, great car.

adoboyum

Aug 30, 2015

No sales pressure. Getting a quote is quick and no long wait. Abbes is very nice and efficient. All in all good place to buy a car.

Aimee M.

Aug 29, 2015

After bouncing around in a Jeep Wrangler for a few years it was time for a smoother ride. The Honda Crosstour was recommended to us by Ben Haertzen and the minute we sat in it we were sold. Joe Haertzen sealed the deal and dialed us up. He showed me the bells and whistle (which were many) and taught me how to set the car up to my preferences. He was very knowledgable and answered all my questions with confidence. We feel like we got a great deal with our trade in and were treated extremely well. Adam in finance was also very efficient and explained the numbers simply. I had no idea how easy it would be to buy a new car. Thank you Joe and Brookdale Honda! I love my new car.Aimee Morrison

Another Happy Honda Owner

Aug 28, 2015

I have been a Brookdale Honda customer since 2003. I have always found the staff to be very knowledgable and extremely courteous. The new service center and waiting areas are comfortable and add to the overall experience. When I traded in my 2003 Odessey bought my 2015 Honda Pilot last October I was introduced to Julia Garbarino and she made me feel at ease with finding the right vehicle and getting the sale completed. She is very professional and caring. My last appointment was with the service center and Ben Wysocki. He made sure that the issue with my CD player was resolved and I again left Brookdale Honda with a smile on my face. Ben was very good at making me feel that I received the best service possible. He is friendly, knowledgable and respectful. which are 3 qualities that I look for as a customer. I look forward to continuing my relationship with Brookdale Honda and have recommended the dealership and the staff to family and friends. Kudos for making me a longtime Happy Honda Owner. Theresa Healy

Jo21

Aug 27, 2015

I am always impressed with the courtesy of the staff, the cleanliness of the location and the dress code of the employees. John Fern starts you off on the right track with a big smile and speedy check-in for service.

sweetniely

Aug 27, 2015

The Mrs. went in for and oil change and upsold on tranny change as well. Luke Smith was nothing but professional and most excellent in helping out in the service department experience. Great Job! SN

Deb Milow

Aug 26, 2015

I was very impressed with Nash Tawfeek. He was very knowledgable about the Honda SUVs we were interested in learning about. He took very good care of me and my family throughout the process of shopping, test driving, and buying my new Honda CRV. He greeted all of us by name each time we visited. He was very kind and thoughtful. He worked hard to make sure all of us enjoyed our visits. He did a wonderful job showing me all of the impressive features included in my new CRV and how to use them before I left the dealership in my new SUV! I love my new car and I am excited to go somewhere just so I can drive it more!! I will recommend Luther Brookdale Honda to others and tell them about the awesome experience I had at your dealership working with Nash.Thank YouDeb Milow

ladiangel22

Aug 26, 2015

I had exceptional service from John Fern :) He went above and beyond helping me with my car. I had several recalls done and he took care of everything. I got a awesome rental car and he helped me with my daughter's car seat (both times I was there), vacuumed my car and called to let me know the status of my car. Luther Brookdale Honda met all my expectations and I was happy to work with John. I highly recommend this dealership.

Lisa B

Aug 26, 2015

Excellent service from Dan Johnson in sales at Luther Brookdale Honda. Friendly, knowledgeable, and polite. Also the financing dept was very Knowledgeable and excellent customer service!

HondaOwner

Aug 25, 2015

As always, I was very happy with the service I received from Jon, the service department and the partsdepartment. The bill was much more than I anticipated, but I guess that comes with having myHonda serviced by the dealer. I will keep coming back.

cruisingdi

Aug 24, 2015

Excellent service from Michael Ozark. He made my experience with leasing a very positive one. He was very knowledgeable, friendly, and most of all not he worked with me, and made it comfortable for me. Thank you Michael.

jgeh17

Aug 24, 2015

Chris in used car sales was fantastic. Drive up to Minnesota from St. Louis and it was well worth it. I would definitely make the trip again! Chris made everything seamless and easy! I would definitely recommend this dealership to anyone looking to purchase a new or used vehicle!

Truderosity

Aug 23, 2015

I could not have been more pleased with my experience at Luther Brookdale Honda!! Wonderful people to work with, great service. Absolutely happy with entire experience!! And a car wash when completed. Awesome!!

RR

Aug 22, 2015

A friend asked me if I received a free car wash. Don't know if I was suppose to. Other than that service was spot on!

kittykat

Aug 18, 2015

I wanted to take a moment to commend Jeffrey Mancini for his exemplary customer service and salesmanship. My daughter and I visited your impressive dealership recently to explore a new lease, as my earlier Honda lease was nearing its end. From the moment we walked in, Jeffrey made it clear that he would take good care of us. We ended up leaving with a new lease on a fantastic new Accord. Jeffrey was enthusiastic, knowledgeable and accommodating. He made the transition between leases seamless -- he saved me the effort of going through extensive end-of-term hoopla. He was very thoughtful and attentive, and we will definitely recommend him to other prospective Honda customers.Thanks,Kitty

Manuel

Aug 18, 2015

I was pleasantly surprised at the level of commitment to customer satisfaction. From the sales to the service this has to be one of the best dealers out there.

Chris.

Aug 17, 2015

I was highly excited to fine out that my car was well taken care off; though I was not physically present. I called Maurice informing him that my car timing belt need to be change. I was satisfied the way he took care of my car. I received an excellent service, even when I was not physically present.

Larry

Aug 15, 2015

From beginning to end my service experience was the kind you usually only experience at a dealership that sells and services very expensive luxury cars. I couldn't have been more pleased by how well Ben handled my service needs and his explanation of what was done.

amylookingforahonda

Aug 13, 2015

Julia was fantastic. I called many dealerships in the Midwest to find the best price and the best trade. Julia gave me her best price and value. I texted her until 11:00pm that evening and she always answered my texts. I drove to Brooklyn Park the next morning and picked up my car and had terrific service by the whole dealership. Wonderful experience. Thanks Julia!!!!!!!!!!!

kate123

Aug 12, 2015

As a first time car buyer, I could not have asked for a better experience than the one which I had at Luther Brookdale. The entire process was efficient and organized. I was lucky enough to have had the chance to work directly with Crystal Anderson. She was friendly, knowledgable and professional. I would not hesitate to recommend her or anyone at Luther Brookdale to anyone searching for the perfect place to purchase a car.

Tr4

Aug 12, 2015

Made an appointment for the airbag recall fix. Apparently appointments mean nothing though, as the car wasn't fixed right then. They did offer a free rental car, so that kind of made up for it. I was able to keep the rental car, free of charge, until I was available to pick up the car. Within a reasonable time of when my car was fixed, of course.

5th_element

Aug 9, 2015

Purchased a used vehicle from Luther honda and bought the extended warranty for peace of mind. We are so pleased, we will continue to do business with Luther honda in the future. We highly recommend this place. This dealership really cares in my opinion about customer satisfaction.

Lsh151

Aug 8, 2015

The service was very professional. I had a one hour appointment, and the service was completed, and a free car wash was added, in exactly one hour.

Free Agent

Aug 7, 2015

After an expensive weekend of moving, I was horrified and anxious to hear my 2012 HONDA Civic making screeching, scraping sounds one day into my new "digs"! I drove to the nearest HONDA dealership (after getting an appointment via the toll-free #) and was greeted by Steve Strain, who said he was a "floater employee" and not a permanent Brookdale staff member. I explained my problem to Steve and he diagnosed my issue in less than 5 minutes! After dropping to the service dept. floor and doing a visual inspection of the underside of my car, he noticed a long tree branch was "stuck" and dragging and determined that was probably the cause for the noise. He removed the branch and by this time, I was hyperventilating about how I would/could afford car maintenance costs as he told me to 'drive it around the lot and see if that "fixed" it'. It did!!! And....he of course, did not charge me a cent. I pulled out of the Luther Brookdale Honda dealership saying a prayer of 'thanks' for sending me there and to Steve, who by the way had excellent customer service skills, a friendly smile, and great diagnostic abilities. I will return there based on this positive experience with Steve, and I thank him from the bottom of my heart!

busymom123

Aug 6, 2015

everybody there greets with a smile....... they were fast and efficient which you need to have when your a mom and work. while I was there I still had time to check out the awesome new pilot. Vote for HONDA I say to everyone. cant beat the pricing or quality :)

1gr8ful lady

Aug 4, 2015

John Fern is excellent at his job! His enthusiasm is great. He greeted me quickly, processed my car for service, all with a smile. The waiting area is always clean with plenty of places to sit and relax. A single woman, I feel very comfortable and confident in the services that are being done to my Accord. I wouldn't go anywhere else.While I was waiting for my car, I met with Kyle Christensen. He is working with me to trade my car in for a newer model. He was fast, efficient and took the time to listen to what I need out of a car, and where I want my payments to be.

naveenraw

Aug 2, 2015

They are always helpful everytime you go there. Best part is they provide you more service than you would have asked for. Really courteous staff.Keep it up.!!

Cmh

Jul 31, 2015

Brookdale honda is my go-to dealership for servicing my car. I purchased the car there also, and would definitely buy a car from them again

mvang_00

Jul 29, 2015

Very friendly staff. Had Tyler Sundberg work on my spark plugs. He found me a $50 discount on my spark plugs and gave me a free rental for the time being. Great service.

nsnyder54

Jul 28, 2015

I took my vehicle in for a routine oil change - with a coupon that had been mailed to me - and it was a great experience. Melissa let me know that a dashboard light was on because the driver's seat belt was defective but was covered under a lifetime warranty and they had the part to fix it. I gave the oaky. When the car was ready she made suggestions as to future items to watch like the tread on the tires and how many more miles to go before getting new brakes. All-around good service, timely, friendly and convenient. Thanks again.

Xn3409ye

Jul 28, 2015

Although, he was kind of skeptical at first, my dad and I seems to establish a relationship with him. By having a limited credit, he helped us through the process of getting a new car with my credit being limited. He and I talked a lot about the past as a lesson and learn as you move on. The last thing I remember from him was "even though you are rich, you still have to come down to the poor's level and respect them. That way you don't lose your friendship".

Nanook

Jul 27, 2015

I couldn't be happier with the service provided by Abbes. He explained everything well and I was able to sign and drive for zero out of pocket on my new CR-V Plus they made me a good offer on my existing vehicle so I couldn't be happier. I would highly recommend this dealership--excellent!

Mr&MrsSMITH

Jul 25, 2015

I appreciate the helpful, friendly way that Luther Brookdale Honda does business. Bryan called ME to set up an appointment -- I hadn't even gotten notice of the recall yet. Their quotes to do other necessary repairs on my car were lower than our usual mechanic. They made it easy from beginning to end and every person I dealt with was professional and courteous.

xxxxxxxxxxx

Jul 22, 2015

Came in for an oil change and tire rotation. The service specialist, Chad Zastrow met us right away with his usual pleasant greeting. The work was done as requested in a timely manner. All personnel were pleasant and very professional.

Kristine

Jul 17, 2015

Joe made the car buying experience easy! He was always willing to go out of his way to make things convenient for us! We love our new CR-V!

Reviewer456

Jul 16, 2015

Very happy with our new Civic. Jennifer Kenfield was very nice and answered all my husband's questions or found out the answer if she didn't know. She sat with us at a bar b cue out back, felt really comfortable with her. She helped set up the blue tooth as well. Always a good experience at Luther Brookdale Honda and you can't beat the quality of their vehicles! Finance guy was very nice too!

Brookdale Honda, Djassa

Jul 15, 2015

I was walking around on the park when Ashley Parmer came to me. Even though I was intend to buy a car that day of July 2015. Ashley handled all my crazy questions due to my lack of experience in the car dealership domain. I changed my mind and go for a Toyota Camry. Ashley made the financial manager, James Holmes, involved to find the right financial arrangement for me. Before even the deal would be closed, Ashley made the service team fixed all minor issue of the car, test-drove it herself and make sure everything was right; then cleaned the car before handling the key to me.If you have a chance to read this, once again, thank you Ashley Parmer and James Holmes! You have my hi-5.I will recommend you to all my friends who would be in need for a car.I appreciate your help.DJASSA B

Satisfied customer

Jul 15, 2015

Whitney was great! She was very patient and answered all questions. Never once did I feel she was in a hurry or short on time. The other thing I really appreciated was I never had a sense of sales pressure. I'm sure she is glad I made a purchase but I felt she would have stepped aside graciously if I hadn't. My previous car was also purchased at a Luther dealership and I frequently used their service department. I felt like a valued customer each time and this factored into my decision to buy at Luther again.

mattsona

Jul 12, 2015

I was on carguru looking for a used car and wound up getting a brand new one. I think the overall experience ws fanstastic. I'm not one to easily part with my money and always feel a used low mileage is a better deal the new. Anyone the hands on time and patience that was extended was well worth it. I have no regrets with my purchase I've been a brookdale honda Custer for many years and after this purchase will continue to be for years to come.

Delphianblue

Jul 11, 2015

We came in only really looking to check out the 2010 Honda Element, but after looking at it we decided that this vehicle was what we were looking for. Chad didn't pressure us, which made all the difference.... I can't handle dealing with pushy sales people! Chad was awesome to work with, and he worked with us on price. If I were to buy another car (which we will be) I would go back to Chad again. Thanks Chad! Chad was very personable, and even came in on his day off for us to finish the financing. Thanks for working with us!

jvanvalk

Jul 11, 2015

Luther Brookdale maintained a pleasurable buying environment. My salesman was pleasing to chat with and made the buying process seamless. when i came back to have the battery looked at for the day i was given a loaner car free of charge. This was a sign of great customer service.

Ashok Chattopadhyay

Jul 10, 2015

I was extremely happy with the service and courtesy of the service people. Even though I was 15 minutes early. My car was taken in right away. the car was done within half an hour. Waiting area is very spacious and clean with lots of complimentary snacks and drinks. I was very happy. There was even a telephone message to check on the service I received. Shane was wonderful.

ben

Jul 10, 2015

Yesterday my car was handled by Ben Wysocki, Service Consultant at Luther Brookdale Honda at Brooklyn Center. He did excellent job to my car and I am very excited with my car condition now. The service was excellent with affordable cost and he dealt well with the technicians to fix my car problem.I strongly recommend to see Ben Wysocki if you go to Luther Brookdale for your car service

Sao Vang

Jul 10, 2015

Excellent service and excellent service consultant. Took my car in for a recall on the driver side airbag and was taken by service consultant, Laurel Hanse, who is very nice and helpful. Service was done great and fast. Thanks to Luther Brookdale Honda.

xnn2016

Jul 10, 2015

I usually take my car for regular maintenance here. I don't have time to do my own oil changes, rotate my own tires, basic things in which I know how to do but just don't have time to do! I drop my car off, pick it up later. I trust these guys, they're Honda. When I do have to sit in waiting area, I'm notified right away when my vehicle is ready. Their service staff I find professional and friendly. The environment in the wait area also makes you feel like a valued customer. Free sodas, free cookies, free snacks, watch TV with plenty of vacant spots to sit. That's all I need.

lectricb

Jul 9, 2015

I was looking to purchase a brand new 2015 Honda Accord for the best price I could find. After calling around to various dealers I chose LBdH because they quoted me the best price which was over $1000 below invoice! What I liked most was I didn't have to haggle, I was quoted a price and that was it. I'm very pleased with my purchase and I know when it comes time for me to buy my next Honda, I'll be coming back to Luther Brookdale Honda.

Musicmanplus

Jul 7, 2015

My experience at Brookdale Honda is absolutely fantastic. The sales people are very kind.... the technicians do an excellent job.... Everyone is very fair and honest..... I would highly recommend this service to anybody !

CRVbuyer

Jul 6, 2015

The reason I can only give one star is due to the difference in the payment I agreed to with the sales manager and the actual payment I ended up with when the finance person did the actual numbers.I had picked out a Certified CRV and came in for a scheduled test drive.I was greeted, the car ready and of we went. I asked for an appraisal of my trade and it was done while on the test drive. Appraisal came back way low. I had 2 other appraisals from other dealers the same week so knew what I could expect. Said my thanks and was about to leave.Out comes the sale manager, forgot his name. "What can I do to get you into the car today?" I was still a little hesitant due to the low appraisal, actually a little turned off by it. "Well it's the last day of the month, we can make a lot of things happen" was the next statement.He stated throwing out numbers and asked " if I can work my magic and land on a certain monthly payment would I do the deal". I said yes to a monthly payment, we shook hands and I was happy. Out came a new numbers sheet. Price of car had dropped and $2000 added to my trade in!! So now the wait started to get to the finance guy for the paper work. 1 hour+ passed. Once in his office the monthly payment had gone by $30+. I made him aware of that but he stated there was no way the numbers would match the payment agreed with the sales manager. He changed terms interest rate and showed me his impossible task.Right there and then I should have left and walked away but I didn't which is my own fault. I was possibly worn down by the 3+ hour ordeal it had already been. Maybe that was their plan?That night on reflection I felt a little like I'd been involved in a bait-and-switch so I inquired with the sales person the next morning as to why there was a difference between the agreed payment and why the finance guy had no way of reaching that. The answer was "well the sales manager was working with theoretical numbers". I don't know about you but when you say a number to a customer and shake hands on it that is the number the customer should pay or am I wrong?.So be aware and walk away if it happens to you. Can't think that this has not happened before.Lack of integrity in my mind.

d1234

Jul 6, 2015

My recent experience with Maurice J and his team was excellent. I was very satisfied with the service and courtesy I received. Thanks a million.

Nezar Akbar

Jul 2, 2015

Excellent dealer and excellent sells man, he explained all accord coupe features in detail, which made me confident to purchase one. I recommend to deal with him.

Zumba Mom

Jul 2, 2015

Couldn't be any easier! The online reservation system works great and the waiting room is super comfortable. My last appointment was super quick I almost didn't know what to do with all of my newfound free time.

wgal

Jul 1, 2015

Just had routine maintenance.....oil change, tires rotated, etc. I would give the whole experience an A+Everyone was friendly, waiting area comfortable, work done efficiently, price reasonable.

JennieSchlump

Jul 1, 2015

We had our Accord serviced and the customer service is awesome! So impressed with Maurice and Shane, everyone was professional, friendly, area is very clean . Highly recommended. We used to only buy Fords, but Superior Ford was very rude, dirty service area, and they didn't fix our vehicle correctly. I will never buy a Ford again. We are loyal Honda customers now!

moneypants

Jul 1, 2015

Went in to the dealership after work just to check out a few cars and get an idea of what I could afford and ended up leaving in a 2012 Civic that was exactly what I was looking and affordable. Westyn was very friendly, knowledgeable, professional, honest and helpful. Arguably the best car buying experience I've ever had. This is the third vehicle I have purchased from a Luther dealership and they will always be my first choice.

sdewolfe

Jul 1, 2015

Despite buying probably the cheapest car on the lot, my sales rep spent hours helping me well after closing time. Price was fair, and the question one always has to ask, do the services this dealer provide offset the cost of a craigslist buy? For me the answer was definitely yes.

mntentman

Jun 30, 2015

My a/c was not consistently blowing cold air. Jon Fern checked me in and explained the process and cost. The work was done quickly and efficiently and at the cost quoted. Chad Zastrow called me and explained what they had done. He was pleasant and informative. I have four Honda vehicles serviced at Luther Brookdale and have always been impressed.

overman75

Jun 30, 2015

We had an issue with our Odyssey and Maurice Johnson went above and beyond to help us out. The 3rd party warranty we had wasn't going to cover the repair but since our van had such low miles, Maurice did a little pushing on our behalf and Honda agreed to honor the warranty that the 3rd party servicer was denying. Also, their waiting area is very nice and kid friendly - which is a big deal when you have to bring along a 2 & 4 year old - the kids didn't want to leave!

xx062815

Jun 28, 2015

I brought my CRV in to have the air bag replaced due to the Takata re-call. The job was completed very quickly and I even got a car wash. John Fern was efficient and very pleasant to deal with. I've always been very pleased with Luther Brookdale Honda and their service department and staff.

Debswalker1

Jun 26, 2015

This Dealership has been fantastic with repairs, warranty obligations and customer service. Shane Stegeman is top notch with customer service, They were also cheaper for brake repair than the local shop I go to!

kgopi

Jun 26, 2015

Excellent service from Lucas Smith and his crew. Very friendly and enough patience to explain in details what kind of service I need for my car and the offers I can use on my service. Very helpful.

NWeizy

Jun 25, 2015

When calling the dealership to ask about the recall on my Honda Accord was told the parts were on order with no ETA. Being smart I asked 'so I just duck and pray' if something happens. Bryan responded of course not and said he would pull my file and notify when they would be in. The next thing I know in less than 24 hours I get a voice mail that the parts were in and they had scheduled an appointment for me. They worked the appointment around my schedule and provided a loaner car - at no cost. The car was done when promised and the even checked and topped off the fluids! Everyone couldn't have been more courteous and helpful - from Brian to Luke to the gentleman that put me in the loaner. Thanks All!!

cristianz

Jun 23, 2015

Tyler was great. Got everything done in my car and did it perfect I can be more please. The service provided to my vehicle it was exceptional and Tyler took care everything for me giving a the peace of mind that I need not to question anything.... Thank you Tyler for your great work...Cristian Zamorano

Bj15070

Jun 20, 2015

No words can describe how awesome Benjamin Haertzen is to work with. Best finance guy to deal with EVER and now the BEST Sales Manager! Benjamin you are truly first class! Thank you for all you have done for us. I cannot say enough about your work ethic! Absolute pleasure working with you for all of our Honda purchases.

zxliang

Jun 20, 2015

I went in today for a second-hand 2009 Camry. Westyn was very patient with all my questions related to the car and being so helpful with knowing more about this car. He is also very considerate about my situations since I am a student of the U and quite limited in my financial aspect. He tried his best to give us a good offer and made no pushy sales, I have to say I am very pleased with the whole purchase experience. Thanks, Westyn! I am very grateful for the attention you gave me today and I will definitely recommend my friends to buy their cars here!Z.L.

SK

Jun 18, 2015

Excellent service again from Lucas Smith. He's always very friendly, explain in details what kind of service I need for my car, very helpful.

Hondagirl

Jun 17, 2015

My husband and I are extremely pleased with the service we received from Nash Tawfeek and the other team members we dealt with at Brookdale Honda. Because my husband is disabled, we have specific needs for our cars. Nash went above and beyond the call of duty to make sure that our needs were met. We could not have been more satisfied or more grateful for the care and attention he gave us. Just superb!

buerklenomore

Jun 16, 2015

Whitney Mathews (Sales Associate)...My wife and I are very pleased with the Honda HR-V and the whole purchase transaction. Whitney is a breath of fresh air and a pleasure to do business with. We were pleasantly surprised how smooth and easy the whole transaction went. No pushy sales pitch on extras or long drawn out walk-through of vehicle.like weve had to endure at other dealerships. It was very enjoyable experience..Thanks. Will definitely do business with Luther Brookdale Honda in the future

Honda CVR

Jun 16, 2015

We had Jon Bliss as our salesman and he was a great help in selecting the CVR we purchased. We felt he was very helpful and honest and worked with us to get a fair deal for our vehicle. I felt the whole sale process was fair. We wanted a Honda CVR for a while, but we felt our local dealership wasn't giving us a fair deal. We felt that Jon listened to us and did everything possible to give us what we wanted. I would buy a car from him again.

bobby123

Jun 14, 2015

Chad Zastrow has always been very professional and friendly. I have been servicing my Hondas here for many years. Love the service at Brookdale Honda!!!!!

aprinterslife

Jun 12, 2015

My wife and I purchased both of our Accords from Luther Brookdale Honda. We have all our service work done by them and they are AWESOME! Everything is explained up front and we never have any hidden surprises. On top of that the service employees, such as John Fern, are top notch professionals. Would highly recommend them to anyone and we plan to purchase our next set of cars from them as well.Jeffrey GrayMinneapolis

cristianz

Jun 12, 2015

Yes it was expensive but then again if you want quality work it is never cheap. The work done in our Honda Pilot was great all the issues were taking care and the Pilot is good for another 100,000 miles. Now having said that let me say this was the first time I had our vehicle for service in 103,000 miles other than just your regular maintenances such as oil change, brake pads and so on. So I think this vehicle has proven it self to be everything a Honda is great quality. Brookdale Honda Luther kept that same quality and trust that I have in them.....Thank you Brookdale Honda Luther and thank you Tyler Sundberg for a job well done.

Cy

Jun 11, 2015

Took my CR-V in because of a recall, and since I was there I wanted to do a maintenance check on my car. I dropped off the car, and it was ready for pick up in an hour like they said, but since I wanted maintenance checked, it was another half hour wait. Lucas, the advisor helped me with getting my car registered and paperworks, while Ben helped with my car. I was satisfied with my work done with car and the people who helped me while I was there.

S & L

Jun 8, 2015

It was a pleasure working with Victor. He has great customer service with a sense of humor. ( The hamburger and hot dogs were a nice surprise) He answered all of our question. We felt very confident that we bought a great car from a great guy.Dave Mix made it quick and easy to get all the paper work taken care of so we could get out and enjoy our new Civic.This is our 2nd Civic in a year.

rosie60

Jun 6, 2015

Went in service ..very friendly ...said it would be done in an hour and that's what happened. Thanks! I was impressed and will come back.

dat

Jun 5, 2015

i went to buy a new car and all of my questions were answered with a personal touch in a very professional way. I enjoyed my experience here.

Muthu

Jun 5, 2015

Abbes Khaouni,I just wanted to write you a quick note to thank your for your honesty and dedication while selling me my Honda H-RV new SUV this week. I've always been wary of car salesman, often with good reason, but you've helped to redefine the stereotype.Thank you so much for answering all of my questions honestly, and making that 2 days process not as painful as it otherwise could have been. I'm happy with the car I purchased, and I'm not freaking out about the purchase price. That's a pretty ideal situation when it comes to buying a new car, and it's all thanks to you.You can be sure that if I have any friends looking to buy new cars in the future, I'll be sending them to Luther Brookdale Honda, and telling them to ask for Abbes. Thanks again. Best WishesMuthukumaraswamy Govindaswamy

Kory

Jun 4, 2015

I went in to look at a used Ford Focus because I've always had used cars. I didn't really know much about leasing, so I never considered it. Mike Roycraft took the time to explain the pros and cons of each option, and even drew up a long-term price comparison. After getting to know my situation (loan debt, job outlook, etc.), he set me up with a brand new Honda Civic that I plan on leasing to own. This way I can keep the money I saved up to purchase a used car in case of emergency, and I get a new car that is reliable and under warranty for the life of the lease. Mike couldn't have fit me with a better vehicle, and I truly appreciate the time he took to set me up with the right option. I'll never shop for a car anywhere else.

Orca159

Jun 4, 2015

Nice environment. Joe was wonderful to work with. Looked at an LX, Joe said some were on the next delivery. Decided to upgrade to an EX that was in stock. Wonderful vehicle!

Sarah

Jun 4, 2015

Informative, friendly, understood what was important to me and my situation, helpful, patient and respectful. I was very impressed with the support I received during my buying experience. Thank you for making my buying experience a positive one! I strongly recommend this superior team.

Bells and whistles 4 us 4

Jun 2, 2015

We purchased a Honda Odyssey with the help of both Jeff and Mike, and we were very impressed by both of their customer service. Neither were pushy, but simply there to offer their knowledge and help. We weren't even necessarily looking for a Honda when we pulled in there...it was the first place we looked. After speaking with these honest, likeble men, however, we decided we wanted to do our business there. (we did actually look around before making our final decision, and realized nothing compared to there.) We have brought our van into the service center to have a scratch on the paint fixed, and we were very impressed with their service and willingness to help us out. Particularly Maurice and Shane...that's who we've dealt with. We are definitely Luther Honda customers from now on!!

Taydeg

Jun 2, 2015

My car ended up with two tires that had gouges in the sidewalls. The rims were bad and Costco wouldn't touch them. Ben Wysocki and Maurice Johnson got the ball rolling...had my alignment checked, got two new rims, 4 new tires...and the person that used my car will never drive it again...Ben has always been very honest and doesn't make me feel "gouged" when I bring in my car.

EmptyNester

Jun 1, 2015

This is the fourth Honda we've bought at Brookdale Honda, working with Mike Ozark, and we'll continue to do so in the future. He's once again been very helpful in working us, this time with our son, to figure out the best deal given his finances. Our son drove away with much more than he had anticipated with lower payments than he had expected, and we now have 3 Civics and an Odyssey in the driveway.

Loren

May 30, 2015

My in-laws (92 and 88 years old) bought a new Honda in January and it came with the windshield wiper blade improperly attached. They drove the vehicle to Florida and when they met with rain, the blade did not clear the passenger side of the windshield properly, plus did not sound quite right to my mother-in-law. Due to health issues, I drove their vehicle back in February to Minnesota and during a rain storm, noticed the rubber part of the blade was not attached properly and slid it up. There was a permanent etching in the windshield from the missing blade. When returning the vehicle for service, I mentioned this to the service department thinking they would replace the windshield without question. Well, they "theorized" that a rock or tree sap must have caused the etching and want my in-laws to go through their insurance. They totally discarded my description of fixing the blade and seem to be taking advantage of an elderly couple. Unbelievable! I'll be taking this issue up with the higher ups, but this dealership is the worst I've ever dealt with! Very poor service and follow-up communication!

onecent2105

May 30, 2015

I called on a specific vehicle that I saw on the Luther website. When I called to inquire about the car I spoke with Chris Neice. He took care of my credit application over the phone and worked with the finance department to get me approved. The whole process took less than three hours and I was approved for the car I wanted. Chris had a vacation planned so he passed my info off to James Miller, who took care of the rest of the sale and showed me the car later that night when I came in to look at it. When I sat down with the finance department there was a misunderstanding and the monthly payment was higher than what I was originally told. I brought this up and without hesitation, they adjusted the numbers to get my payment down to ehat I was originally told it would be. Ultimately I left the dealership in a great car for a great price and my experience with Luther Brookdale Honda was nothing short of excellent.

Jadiecat17

May 29, 2015

I recently took my 2010 CRV to service for an oil/filter change, tire rotation and wiper blade replacements and other system checks. As always, the attendants were very friendly and efficient and was on my way quickly. Very good dealership!!

cristianz

May 28, 2015

My wife and I had a great experience at Luther Brookdale Honda. Amber Meyer was great to work with she was very attentive to our needs and we got a great trade-in-value for our vehicle and a great deal on the one we took home with. Thank you again for all of your help. I truly recommend Luther Brookdale Honda to any one in looking for a new or use vehicle....Cristian and Tammy Zamorano

Lisa09

May 28, 2015

Received great service and very responsive when calling into the dealership. Completed my car faster then expected

mighty mouse

May 27, 2015

We just purchased a 2015 Honda CRV from Luther Brookdale Honda. Our salesperson was Jon Bliss. Looked at the vehicle one day, and then came in and purchased it and drove it home the next. Most importantly, my wife, who will drive it most often, was very happy. No issues, no hassles. I look forward to working with their service department in the future.

ali r

May 26, 2015

I brought my 2010 Accord in when the check engine light came on. The code that came up indicated a problem with a sensor, I was given a rental car to use, they quickly replaced it and had me back in my own car the same day. Unfortunately, the light came back on the next morning after having driven the car ~80 miles. I called Maurice and he said I could bring it in whenever was convenient for me, they would get me in that afternoon and have a rental car available so I didn't have to wait. The trouble appeared to be related to the first fix, just a little farther down the line in the system. The next morning, it was ready to pick up at my convenience. They had driven it ~20 miles to verify the light did not come back on, but unfortunately it did come on again when I was ~30 miles from the dealership. I called Maurice and he was very apologetic and offered to bring a car to me. As it was a holiday weekend and traffic was already getting crazy, I opted to wait and bring it back on Tuesday. I was at the dealership as soon as they opened, a rental car was waiting, and despite the ongoing issue, Maurice was very pleasant and helpful. I understand that there is a trouble shooting process, so do not feel the light coming back on is any reflection of the quality of service. I continue to be impressed at the consistency of courteous, friendly customer service I experience.

Jimic88

May 25, 2015

Simply incredible from start to finish! Some of the best customer service I've ever experienced in my life, friendly and accommodating. The help we received there was ultimately the reason why we choose to get a car from Luther Brookdale Honda. GREAT cars and GREAT people!

hdkimmer

May 22, 2015

I have now been to the dealership twice for the routine oil changes. They are prompt when I pull into service with my vehicle. My vehicle is serviced in the time that I am given. When they say it will take an hour I have never had to wait any longer. The techs are very thorough in the inspection of the maintenance checkpoints.

Kallol

May 22, 2015

Simply love this place, they really do a awesome job. I had a Honda CRV 2009 EXL and I am very happy with their service. Definitely a trusted place for your car service

eeklund

May 21, 2015

My Wife and I were looking for a used mini-van for our growing family. My entire experience was surrounded by friendly staff and excellent service. I found a vehicle that will be a great match for our needs and didn't feel pressured to look beyond my means. The additional services were not pushed after being declined. Victor, the sales rep, was very personable and helpful. I don't think my van buying experience could have gone any smoother. Thanks for a stress free experience!

Vivian02

May 17, 2015

My fiance and I brought in my car for typical oil change and maintenance. They were very helpful and didn't try and push more services on then what I wanted. They took less time then expected, and they also explained everything afterwards on how my car was doing.

Happy

May 16, 2015

I researched best cars and went to your dealership first. I didn't need to look further. Chris made me feel comfortable and I felt confident I'd made the right choice.

bruce

May 15, 2015

We have been bringing our Honda's into Chad Z. for many years. As in the past, Chad was professional and very thorough. He always explains things well and is a pleasure to work with. It is because of service personnel like Chad, I keep coming back to Brookdale Honda. They have always done a great job.

Onebeatdrummer

May 15, 2015

Alicia, Chris and the rest of the team there at Luther Brookdale Honda were amazing. They made sure my truck was done right! Thanks guys!

Honda2013

May 14, 2015

Bought my 2013 CRV through Mike and got a great introduction to the features. Very professional. Have had all oil changes and tire rotations through Brookdale. Pao Vang was technician this time. Professional service, clean facilities and convenient appointments. Service Consultant was Lucas Smith.

LICSW

May 13, 2015

Needed to press to get an acceptable resolution to a minor issue. Issue was not seen from my perspective. Found it hard to be heard.

jkoenigs

May 12, 2015

Ben and crew stayed open past 10pm to get me back on the road. Not once did I sense anything other than a sincere commitment to getting the job done and to keeping me comfortable and informed.

Pablo2004

May 11, 2015

I laid it out for Chad pretty simple - so I thought :) I wanted a decent price and rate for my "mom" dream car. Chevy equinox, black and moonroof. This was a hard search as I spent months narrowing it down and finding some but either the wrong price dealership. Chad went above and beyond!! We had only chatted once or twice but he came across not only an awesome LTZ but a loaded one at that! It wasn't even on the website yet and he send me a video. I was in love. AND a fantastic price as well. No one had gotten me on the lot to even test drive after car shopping for 3+ months. After about 3 hours I left with my beautiful (loaded!!) 2011 Chevy Equinox LTZ. Did I say loaded? :) I love it, my husband loves it and my kids love it. Mission accomplished. Thank you again Chad!!!!!!!! We've already reccomended you to others. The process was speedy; efficient and I left so happy. I've never had an experience like that at a dealership. Thank you again.

Maryapplebee

May 8, 2015

I came in for an oil change and 60,000 mile service. Ben was very helpful. Service was outstanding. The estimates were right on regarding how long the wait would be and how much it would cost. Will continue to have my CR-V serviced at this dealership.

lovesBears

May 7, 2015

Service was fantastic! Came in for repair of cracked piece of floor door frame. Estimated time frame was about 1 1/2 hrs but actually took only about 30 to 40 minutes. And cost was a little less than what estimated. Chad is always friendly, professional, and knowledgeable. Thanks to all who worked with him that day!

winnie

May 6, 2015

Have good services, good employees, good customer service, will recommend anyone to brookdale honda, not perfect but it's somewhere you could be sure your care would be taken care of

AW

May 5, 2015

Tanner was very professional and met all of our expectations. He had the requested vehicle ready at our appointment time, paperwork completed when requested and was communicative about time requirements.

LO501

May 5, 2015

I found the people I dealt with for my recall work to be very helpful and courteous. When I cleaned out and washed my car recently I found scratches and small dents on the inside of my car door from the repair work that was done. I was not told that the repair would do damage to my vehicle. Iit isn't just one scratch and small dent, it is several. I guess I expect my car to be returned in the same condition or better than when I turned it in for service. this was not the case.

Sean Flaharty

May 3, 2015

I am from Ohio and travel for a living with a traveling military memorial. I was in the area and had an issue with one of my tires on my 2011 Honda Civic. I didn't feel comfortable driving the remaining 1,000 miles of my current trip with a bad tire so I called the kind folks at Luther Brookdale Honda. Within minutes I had an appointment confirmation and told that my bad tire was probably still covered under warranty. Upon arriving at a the service center, I was greeted promptly by Tyler. Before I knew it, I was sitting in the very comfortable waiting room while my tire was being replaced. Luckily my cost was minimal and I was able to get back to work soon after I arrived. I didn't have to wait until I got back to Ohio to visit my Honda dealership for repairs. Tyler was professional and kept me up to date on every step of the process. The kind folks at this facility really made my day by taking care of my problem, which allowed me to continue on my journey in a safe manner. Thank you!

tlogelin

May 2, 2015

great experience and Shane kept me up to date on the progress, Always enjoy working with the service team. Excellent Service and I can always trust the team with their recomendations

AnneA

May 1, 2015

Jon Tearle did a wonderful job, took the time to help understand all aspects of my new vehicle. then help me set it all up.

LJW

Apr 30, 2015

Whenever I walk into the service area Laurel has a smile and greets me with a professional attitude. I've been dealing with Chad since I bought my pilot in 2009 and he is a great tech advisor.This Honda dealer is the best one in the twin cities, I think so!

Thien Le

Apr 30, 2015

Purchased my Cr-z last week. Mike helped me throughout the process. He's very helpful and friendly. sincerely explained how the car function to me. Highly recommend!!!

loren8977

Apr 29, 2015

Over the years, having bought 7 new vehicles, at 7 different dealers, our 8th purchase was a 2015 Honda Cr-V with sale consultant Joe Haertzen. It was the most pleasant buying experience ( by far ), no hard sell tactics - just straightforward information, and any questions brought up were answered thoroughly.And as far as finance goes, Adam Peterson - very professional, going through the paperwork was a breeze, and he got us a fantastic rate on the loan.Any future purchases will be at Luther Brookdale Honda.Loren & SueElk River

Mmmarkiep

Apr 29, 2015

I walked in for an oil change and tire rotation without an appointment. Laurel was professional and personable, Eric did quick work and no one tried to sell me anything I didn't need. All in all a great experience.

Pattimac

Apr 29, 2015

I purchased my Honda Fit from Mike Ozark who did a great job of helping me through the process of buying a new car which can be stressful, and he assisted me in everything that was needed to start driving my new vehicle, I worked directly with Ben Heartzen on my financing, he was also extremely helpful and knowledgeable. I had my car serviced yesterday, April 28th and had great service from Tyler Sundberg who was polite and respectful and I left with complete confidence that my vehicle was ready for the road until next time.

jane.havisto

Apr 28, 2015

Brookdale Honda has been nothing but great it doesn't matter what I go there for I have NEVER had a bad experience. I am on my 3rd Ridgeline and it is the only truck I will ever buy, even the sales personal when purchasing my vehicle was nice I would recommend this dealership to anyone and I have.

kwpears

Apr 27, 2015

Our 2008 Civic had an intermittent starting problem. Usually it started great, but sometimes the starter would not fully engage and it might take as many as 20 on-offs with the ignition key to get it going. We lived with this for a while, but finally took it in to Brookdale Honda (where we bought it new and usually have it serviced) to see if they could find the problem. Chad Zastrow and his crew realized the battery (which tested great for me, and initially for them) had a bad cell that - once in a while - caused power loss at ignition. They replaced the battery and the problem seems to be solved. I appreciated the great diagnostic work because these intermittent electrical issues are very hard to track down. These guys have been great to work with for the 15 years our family has been driving Hondas.

HappyE

Apr 24, 2015

I am very happy with my new Honda CRV. Joe was very patient and made sure I got everything I wanted at a great price.

John31

Apr 24, 2015

Being in sales myself I appreciate an honest and knowledgeable associate. Jon Tearle was a true professional to work with. This is our fourth Honda purchased and we will recommend Jon to all of our friends.

gsbright

Apr 23, 2015

I have been provided with exceptional service for over 20 years. It's a pleasure to experience this level of quality. Chad Zastrow is always there to assist taking care me and my cars. There is no one better.

eugene56

Apr 22, 2015

I was very pleased with my recent service at Brookdale Honda. The service was performed with high quality and on time. I would recommend the Brookdale Honda as your main resource for buying or servicing a car. Eugene

newcar

Apr 22, 2015

I had a wonderful experience purchasing my first car and couldn't have asked for better assistance. I'll be back to service my car.

xxxxxxxxxxx

Apr 22, 2015

As always the service rep was great and only did what he thought needed to be done. Chad Zastrow and Shane Stegeman were very helpful.

newaccord

Apr 21, 2015

I recently purchased a Honda Accord from Brookdale Honda. I am a very pleased customer. The entire process was streamlined, from sales to financing. I'd certainly purchase another vehicle from this dealership in the future.

55044

Apr 20, 2015

I had trouble finding the exact color and model of Honda Accord for a special friend of mine. Whitney Mathews went the extra mile, and got me exactly what i was looking for - and got to the pricing that was very competitive price!! Also, they are a very busy dealership, but i felt like they really did go out of their way to provide personal service. Thanks very much!!

atweeklund

Apr 20, 2015

I have worked with Mike Levit for over 10 years in purchasing my vehicles. He is simply the best! Professional, courteous, patient p, and makes you feel like family. I highly reccommend Mike Levit to anyone looking to purchase ANY vehicle! :)

lovemyaccords

Apr 19, 2015

We have been buying cars from Michael Levitt at Luther Brookdale Honda since 1993. I have the utmost trust in his diligence to find the car that matches our needs and wants. Our son, who was 11 years old in 1993, now purchases his family cars from Michael Levitt.It is also refreshing to see long term employees like Chad Zastrow still at Brookdale Honda. My last two visits I have had the pleasure of Tyler Sundberg's excellent customer service. I recommend Luther Brookdale Honda to everyone I know. Honda is a reputable, reliable vehicle. Luther Brookdale Honda stands behind their Honda's with integrity.

noname123

Apr 19, 2015

My multiple experiences with Brookdale Honda is that they focus on great customer service! They go out of their way to make sure I'm satisfied before I leave. Quick quality service with fair prices.

betty11326

Apr 18, 2015

I am a new customer of Brookdale Luther Honda, and originally went to the dealership to check out their Accords and a Maxima that was on the website. Even though I was interested in the Nissan used car, the salesman treated me as tho I was buying a Honda. Greg was excellent and went over and beyond what I expected since I was buying a used car and not a Honda! Thank you!!

Asli Ashkir

Apr 17, 2015

Lucus was very friendly, provided me with the information I needed to get the best of the service I had that day. He was instrumental in finding for me what was the best option at that time. He is just the best of the best.ThanksAsli

Bones

Apr 16, 2015

Worked with Crystal. She was great to work with. Excellent customer service by all Luther employees. I had service adding some accessories so I was provided a loaner car and the servive was done very well.

lauree14

Apr 16, 2015

As always superior service! Tyler is very professional, and personable! Fast and quality same day service. I called for an appointment and had one within the hour!

CRV forever

Apr 15, 2015

Brookdale Honda was recommend by friend of mine and they did not disappoint. Easy scheduling, on time check in and check out. Reasonable priced in comparison to other Honda dealerships.As long as I drive Honda they will be my chose for service.

KG123

Apr 14, 2015

I only ever go to brookdale honda, they take such great care of me everytime! Especially Kelly Patrick and Maurice Johnson, they always get me in and out quickly and always provides the best customer service! I'm a brookdale honda lifer!

kraifish

Apr 14, 2015

From first phone call to driving my new CR-V off the lot, my experience was amazing! Mike Levit and Dave Mix were fantastic to work with. They understood where I was at, and took care of me. Buying a car is a big decision. I will be back, that is for sure!

Cheryl702

Apr 10, 2015

Brookdale Honda showed excellent customer service the last time I had work done. It's usually good, but this last instance it went above and beyond my expectations. Over all dealerships are known for being more expensive than regular mechanics shops, which causes me to have to take my vehicle elsewhere at times. However, the service at Brookdale as well as the work is outstanding!

John Z

Apr 10, 2015

Have been with Luther Honda for years. I always enjoy the friendly, good quality and fast services. First time for me to work with Melissa. She is very friendly and efficient. Melissa first recorded my questions in detail into the computer and brought them to the tech and called me to the jobsite to get the detailed info. I really appreciate it. After then, she followed with the issues during my conversation with the tech and put all the info on the paper work including potential service quotes. I am very impressed. Thank you Melissa.Sorry I didn't get the name of the tech person, he listened to me and patiently explained my questions. Thank you guy!I will be back for service in about six months and will consider some services I was recommended. It will be better if I can get some promo discount for my next time visit. :-)John Z - Maple Grove.

ptinter918

Apr 9, 2015

April 7, 2015Had an unexpected problem with my 2014 CRV. After a short trip the car didn't start, we waited about 15 minutes it started. We drove directly to Luther Brookdale Honda and met Maurice Johnson in the service area, explained the problem. Maurice said he would get into service and have the battery and charging system checked out. About 40 minutes later he found me and explained that everything looked fine, but on checking service bulletins found a repair related to our situation. Service had already started the repair and we were on our way in about 2 hrs.No appointment and a service upgrade in that short time, these guys have it all together. Thanks, Maurice Johnson and Brookdale Honda Service for your super service.Richard and Nancy Amerson

sessig

Apr 8, 2015

Chris Neis made my experience replacing my 2005 CRV fun and informative! He was so knowledgable about the Civic and Accord that it made the decision much easier to make. His advise was invaluable. I would recommend his sales expertise to all my friends and family.

RyderGP

Apr 5, 2015

Working in retail myself I know good customer service when I receive it. Thank you Amber for the great purchasing experience of our new Honda.Thank you for extending the $500 gift card to us as customers as well.

Happy Camper

Apr 2, 2015

I bought a new Honda CRV. Crystal Anderson was wonderful to work with and so was Dave in Finance. She has been very attentive and super friendly. I anticipate a great experience owning my new CRV and being taken care of my Luther Brookdale Honda.

emmaleefly

Apr 1, 2015

Lucas was very thorough and addressed all my concerns. I wasn't able to complete the 100,000 mile service before my roadtrip, so I made sure to ask Lucas about what needed to be done now vs. what I could do when I got back. He answered all my questions, and was very kind to point out a coupon that would help with the services needed on my car.

bpeters

Mar 31, 2015

Thank you for going the extra mile and having the oil and oil filter brought in from another location. This was the first time I had my vehicle serviced since I purchased it and it was a great experience.

Jisell9036

Mar 27, 2015

I'm very appreciative of the oil change I received. The people were very knowledgeable and friendly. They addressed any/all of my concerns. I also appreciate the periodic follow ups I already receive!

non u

Mar 25, 2015

Sales rep Nash Tawfeek and Service Rep Tyler Sundberg were clean in appearance,respectful,knowledgeable,friendly,accommodating,and business like.They answered all questions I asked and did so enthusiastically while maintaining a good attitude and keeping a smile on their face.I would not give them a rating of 100 %. I would give them a rating of 120 % Luther has two great assets under their roof they can be proud of.Thank You.I will return and I will pass this on.

jk

Mar 21, 2015

I am a picky customer. I admit it. I expect stellar service because that is what I provide on my job.I had some issues with the service dept at Luther Brookdale and although they were not initially addressed (even though I complained to their supervisor on shift and to a customer service person) - it was Laurel who not only made things right, but went above and beyond to take care of matters and surprise me with their swift, professional service. In her words, "Sounds like we didn't do things right and we're better than that". Owning up to an error and then setting it straight. That is what she did in the most courteous and classy manner.Laurel is a gem. I rated Luther Brookdale a 5 star on yelp because of her.And I will keep coming back.

tamica85

Mar 21, 2015

Maurice Johnson is a awesome service advisor, who has been nothing but helpful the last 3 years that I have been bringing my car Brookdale Honda. He is always friendly,knowledgeable and makes sure to keep you informed every step of the way.

Tom R

Mar 21, 2015

I came in on a Saturday and it was very busy. Whitney greeted me immediately and helped me purchase my new cr-v in about two hours. The sales manager even came out to say thank you! You don't see that type of gratitude anymore! More than happy with my new car! Great job Brookdale Honda. I will definitely be back!

wskurich

Mar 20, 2015

Brought my car in for an oil change and a brake inspection. I also mentioned a noise that I get when backing out of a driveway or parking spot when I am turning the wheel (not a straight back up). Anyhow, Tyler was very good at listening to my concerns. When the oil change was done, he came back and told me that was done and that my brakes were fine but that I need to consider a new battery come fall and also suggested that a couple of fluids get changed. I had them do the fluid changes and then after that, Tyler and I took the car for a little drive so that I could back out and he could hear the noise that I have been dealing with. Well, the noise was almost non existent now. He did explain that by changing the fluids, that could have been a part of the issue because dirt and sand could have caused the "rubbing or grinding" noise. I was just in last night so I haven't had a chance to listen for the noise since then, but if changing the fluids really took care of it, then I am a happy camper!! I always walk away a happy client.

gbarbur

Mar 20, 2015

I brought my 2005 Honda Civic Hybrid in for the famed "Airbag fix" and found the staff to be very professional. I was also overwhelmed by the Customer waiting area. It was clean and very inviting. It made my wait quite enjoyable. The repair was fast and timely. Great job Luther Brookdale Honda!

RLS

Mar 20, 2015

There is a reason I have been going to Brookdale Honda for over ten years.Chad and the work crew have always been great to deal with. They tell you what you need for your repairs and all your options. That is why I own two Honda's

Ayo

Mar 19, 2015

Nash Taofik was very helpful and friendly. He helped us to make what we think is a good decision. he allowed us to take our time before buying what our budget can accommodate

rashedamir

Mar 15, 2015

Simply put Awesome experience! I like to see my options before making a decision. Troy did exactly what I wanted. Provided me multiple options and let me make my decision. The experience on buying car in Brookdale Honda was great and if I buy my next car, I will stop by there first for sure!

krhorn109

Mar 10, 2015

First time using Brookdale Honda for service. Maurice Johnson was very friendly and helpful in fulfilling my service needs. The work was completed within a reasonable amount of time without an appointment.

ronsroga

Mar 10, 2015

I've had Chad the last couple service appointments. Always pleased with the quality of service at Brookdale Honda. Chad goes above and beyond to getting repairs and recalls taken care of.

NDORIOTT

Mar 7, 2015

I worked with Laurel on my last two visits and she was very personable and helped me to get a broken part fixed on my car for a reasonable price. I have had excellent experiences at Brookdale Honda and plan to continue my service with them ongoing for my car.Also Laurel is a delight to work with, making it always a pleasant experience!

ElleKap

Mar 6, 2015

Knowing I needed a new car "eventually", my husband and I went to Luther on a whim to try out a car I saw listed on their website. I wasn't planning to buy quite yet and was just planning to get a feel for what newer cars have to offer. I was fortunate to work with Tanner, who was extremely easy-going and so willing to go over numbers with this 'window shopper'. I was SO impressed by the way he didn't pressure me into a purchase I wasn't yet willing to make, and when we left, I looked at my husband and told him immediately that I wanted that car, and I wanted to get it from Tanner. Tanner worked with us over the next week, facilitating our financing and walking us through the process. He was patient every step of the way. It was a GREAT experience!Had we received the high-pressure sales moves that seem so typical in the car industry, there's no way we would have been back, for that car or any other. So glad we had the chance to meet Tanner!

SamuelSedey

Mar 6, 2015

Great experience. Took my vehicle in for a recall repair and was pleasantly surprised with the level of service I received. The vehicle was finished before the time alotted and it was cleaner than I brought it in. The waiting room is great. This is the only place that I take my Honda's for repairs.SAS

Bj15070

Mar 5, 2015

Maurice Johnson in service is by far the best service advisor I have ever worked with. He is knowledgeable, prompt, friendly and most importantly cares about his customers! I have dealt with other advisors here as well and they are great, but Maurice goes above and beyond.

janko77

Mar 4, 2015

Good service overall. Was a little disappointed in how one minor issue with the vehicle was handled, and it took a little longer than stated initially. Otherwise, good service experience.

kkelly

Mar 4, 2015

Lucas was helpful in explaining the service, and he got some additional information for me about repairing my windshield. The service was convenient as I called ahead to schedule it the same day. My experience has always been positive at this location.

Randy

Mar 4, 2015

I had to take my car in for a recall notice. The service time was less than what was quoted. The waiting room is the nicest and most comfortable I have ever seen (excellent for working remotely while waiting for your vehicle). The service provided by Laura and Maurice was top-notch. Thanks.

Poopdeck90210

Mar 3, 2015

I took my new 2014 Honda Ridgeline in for my first oil change which was free. Laurel and Chad also had my driver's side windshield wiper replaced for free. Awesome experience! Thanks!

Tkslp

Mar 3, 2015

Lucas was very friendly and professional. Just one of my many positive experiences with Honda service since owning my vehicle! I'll be back to this dealership for future service

DRH

Feb 25, 2015

Melissa did an excellent job of explaining the work that had to be done. She also explained about some work that could be done now or at a later date. On her recommendation, I choose to do it now. Im very happy with my experience at Luther.Dave

John

Feb 25, 2015

I choose to have my 2008 Ridgeline serviced at Brookdale Honda because of the Honest advise i receive form service agent Ben Wysocki. As a former Aircraft Technician it is important that i understand the nature of any maintenance performed- Ben is always willing to explain the intricacies of my Ridgeline systems. When one is able to find a knowledgeable agent that can earn your trust, it's easy to want to do business with that person-Ben is that person!

kwpears

Feb 25, 2015

I usually have my brakes done at Car-X, but the last front brake job they did on my Civic lasted only 25,000 miles so I took it to Brookdale Honda. Their price was competitive and they did not try to tell me that getting only 25,000 miles out of a brake job was "normal," which was the song and dance I got from Car-X. I've always had my oil changes done at Brookdale and most of the major service. I will be having more of the routine work done there now too, like brake jobs. Also, Chad Zastrow does a great job in the service department. He has been there for years and is one of the reasons I keep coming back..

gkjos

Feb 21, 2015

Just was in for my Service Minder A1 service - Oil Change and Tire Rotation - and it was quick and painless. Comfortable waiting area. Melissa got me checked in quick and the work was done, vehicle washed and I was on the road again after watching the Golf Channel for a half hour. Well done everybody!

Jeffrey

Feb 19, 2015

These guys are the best, there is another dealership in the same chain that is 5 minutes from my house and I will gladly drive the extra distance to go to Brookdale Honda instead. The sales and finance team are experienced, personable, and great to work with and the service center is always friendly, quick, and helpful.

ruet0025

Feb 18, 2015

Everything was great! Received great service from Chad upon arrival and the deluxe waiting room made passing the time during my appointment a breeze. Will definitely be back!

Christina

Feb 17, 2015

Our service at Brookdale is always the best!! Maurice Johnson is very knowledgeable, professional, caring and always provides the best customer service! Anytime we call Maurice he calls us back in a very short amount of time and he does an outstanding job ensuring that all of our questions are answered either over the phone or in person! He is the reason we keep coming back to Brookdale Honda!

hakimha512

Feb 17, 2015

I had my car in for a check on its electrical system. I thought there was something terribly wrong but Maurice patiently listened to my explanations and concerns and assured me that everything was OK. He is very understanding and gave me a substantial discount.

Koy

Feb 16, 2015

The best service in town! I love coming into Brookdale Honda and working with Alicia Jenkins, she is very professional, friendly, caring, and always going over customer service. I just brought my car in for an oil change, but Alicia notified me with an inspection her Tech did and something else needed to be done to my car. I trust her and knew right away it was something that needed to be done asap because she is always knowledgeable, I think she knows more about my vehicle then I do. I always go to Honda and not anywhere else because I love Honda & the amazing service Alicia provides. I know Honda takes great care of my car and I love all the snacks & coffee provided from Honda.

Arteest

Feb 14, 2015

Even though it was obvious I missed reading a simple sentence in the manual that described how to set the tire pressure gauge light, the team checked the car out, showed me how to set the gauge (uh, well, it's kind of embarrassing as all you have to do is turn the car on and hold the button, duh!) and equally wonderful was the car wash I received to get rid of the slimy winter salt and grime. Never was I made to feel like I inconvenienced anyone with my oversight. Will have to peruse the manual a bit more in depth next time. Thanks guys!

ellanora

Feb 13, 2015

I really love the look of the new place. It's very classy. I hadn't been there. I had only been to the other site which used to be across the street. I was greeted warmly and with a smile. Laurel was the service person I worked with and she was fabulous! I had prepared to have someone pick me up, but Laurel let me know right away that my service would only take 30 min instead of the 2 hours I had been previously told. She gave me a mini tour of the new space. She offered to have my vehicle washed before I could even ask. There was no price for the work I needed done because it was factory recall service, but I still received first rate customer service.

emily

Feb 12, 2015

I recently had my car in for some warranty work. Ben was patient with my questions and though the work took a bit longer than expected, they kept me informed and worked to meet our needs. Fantastic experience. All my experiences from buying the car with Chris as our salesman to the service has been professional and has exceeded my expectations.

Bernard

Feb 11, 2015

I've purchased more than 25 cars during my life and I have had bad, good, better and best experiences, Luther Brookdale Honda is by far on the BEST category, and one of the reasons for that is Jon Tearle and Alex Irlin, they provide an amazing service, they will always go the extra mile to deliver to you the perfect experience, they are such a great team. So far I've purchased 4 cars from Brookdale Honda and I am really happy, looking forward to buy many more cars from them. Highly recommend dealer, don't waste your time looking around, just go to Brookdale Honda and ask for Jon or Alex, you will not be disappointed.

Chrispy

Feb 11, 2015

Lucas checked me in and explained the service necessary to complete my appointment. Estimated how long the service would take, asked if I had any questions about the service or other concerns with my vehicle. Informed me about the airbag recall and how that would be taken care of by Honda. Enjoyed the lounge and viewing the new models available while waiting for service to be completed. During checkout, Lucas explained all the services that were performed by the tech as well as concerns that were found during the inspections. Very friendly, knowledgeable and efficient staff.

lauree14

Feb 10, 2015

As with every encounter I have had at Brookdale Honda, today was no different: ALWAYS EXCELLENT and Top of the line customer service. Laurel was very pleasant and professional, she even owns the same car as myself and is very familiar with each feature! I would never go anywhere else for a future purchase or services. I purchased my Honda last May and have had maintenance completed here each time necessary!

BLee

Feb 9, 2015

I felt that customer serviced was not followed all the way through like it should of been with my purchased but Ryan did reached out to me and made things right.Thanks

bruce

Feb 9, 2015

Laurel was very helpful and friendly. She was attentive to my questions and answerd all of them. She even showed me print outs that confirmed when we had completed my last tire rotation. The service was done timely and I was pleased with Laurel's friendly and excellent expertise.

sandy d

Feb 7, 2015

They say a sign of a great company is how they handle mistakes and disputes. Overall I am very happy with Luther Brookdale Honda with purchase of my used vehicle, the servicing of my car and resolving any issues that I had with this whole transaction. They bent over backwards to make sure that all of my concerns were met with professionalism, top-notch customer service and fair price for both the car I purchased and the one I traded in. I would recommend this dealership as they work with the customer to make sure all of their needs are met.

kay2726

Feb 6, 2015

Thanks for your quick and perfect repairs on my Accord at Luther Brookdale Honda. My Airbag was also replaced due to the recall. Thanks for mentioning it during my visit. Thomas.

gotevelyn

Feb 5, 2015

I use to go to Valvoline, Jiffy Lube for my oil change. After a close family member told me about Brookdale Honda, I decided to try them out and was VERY pleased with their services, their honesty and the friendly staff. I've been going to them for 4 going on 5 years and do not have any plans to go else where in the near future!

Yonas

Feb 5, 2015

I usually go to Luther Brookdale Honda for any kind of services/repair that my car needs and they are always friendly, and I am usually satisfied with their services. Lucas Smith helped me out couple of times before and he is great and very good explaining everything very thoroughly, like what I need to do right away and what I can/need do on my next visit.

JK

Feb 4, 2015

I went in to have this recall serviced at Luther Brookdale even though I bought the car elsewhere. I was noticing another issue with the car - that I had just purchased 3 weeks' prior. Ben W. helped me out and explained everything very thoroughly. I really appreciated being able to get in after work, and the attention to detail that this service department utilized. And of course, I appreciated the free car wash. I would highly recommend servicing your Honda at this dealership.

nsnyder54

Feb 4, 2015

I recently purchased a used vehicle and found out it needed recall repairs. I call Luther Brookdale Honda and they were quick to confirm what I needed after checking my Make, Model and Year and said they would order the needed parts. The experience working with the online staff was easy. Check-in with Ben was friendly, fun, and effiicent. The wait was fine also because there was newpapers, computer time and tv's plus cookies and beverages. Even had a little nap. Good service all-around.

Rajnish

Feb 4, 2015

Work was done in a timely manner. Due to the nature of the repair, it is not easy to access quality unless the worst happens and the new new airbag is deployed. When I requested for additional problem Maurice ensured to get it addressed in timely manner. It was a very good experience.

HondaOwner

Jan 30, 2015

We have been having our Hondas serviced at Luther Brookdale for many years and have alway had excellent service. When making appointments we always ask for Chad Zastrow because he is so friendly, knowledgeable and efficient. We never have had a bad experience.

GWS

Jan 29, 2015

Work was done in a timely manner. Due to the nature of the repair, it is not easy to access quality unless the worst happens and the new new airbag is deployed.

HondaOwner

Jan 29, 2015

I had a great experience and they took me right away when I drove up into the place. I would recommend this place to anyone!

opsjs0

Jan 29, 2015

all went as expected at a fair price. only 45 mins for oil and radiator flush. nice waiting area and people were friendly. will go back to this dealership again.

BertaB

Jan 28, 2015

I saw what I wanted on line. I called and talked to Joe Haertzen. He did an excellent job filling me in on the features of the car. He worked with the Finance department to get me the best deal and made the purchase experience very easy. I will certainly recommend Luther Brookdale Honda to anyone looking for a new or used car. The 2015 Honda CR-V Touring car is wonderful to drive and really classy to look at.

Dwuanjuan

Jan 28, 2015

I took my Honda CRV in for a oil change and was greeted with wonderful friendly faces. They help me fast and got me in/out in a jiffy. They cleaned it up and did their thang awesomely. I would highly recommended this place to errrr body.

Ravi

Jan 28, 2015

I purchased a new CRV 3 weeks back and had a good buying experience. Ben Haertzen has been such a friendly & dynamic guy, along with Mike Ozark gave us a easy peasy buying experience.. I visited 2 other Honda dealerships but this dealership has been a pleasure to deal with. They also have good service plans to extend.

ansarahmed

Jan 27, 2015

It is nice to know that at this dealership you will get best of services and will not be ripped off. The facility is nice, people are nice the service is good so why go elsewhere? Customers are looking for a service with a smile and prices which are reasonable and this service department fits the billthanks Ansar H Ahmed MD

jenarm0320

Jan 27, 2015

Excellent customer service! I brought my Honda Odyssey in for a routine oil change and tire rotation. Chad kept me informed of when it was ready and it was done on time. I would highly recommend this dealership to anyone for service.

Les

Jan 27, 2015

Brought in an 08 Honda Civic for oil and any other servicing needed, the car just purchased from a private party. Service adviser Laurel quickly determined a plan for recommended standard servicing and evaluation for any other possibly needed work. Ended up with an oil change, addition of some missing lower body clips, and upon my request a spare key, all for a very good price. Technician Eric did a great job, and the whole process was completed in an hour.

mmlooze

Jan 26, 2015

Best service experience I have ever had at a dealer. I was only charged for the work and parts that actually fixed the problems I was having on my 02 Honda Civic. I will definitely go back with any future maintenance problems I have and would even consider purchasing my next vehicle from them.

janko77

Jan 23, 2015

Brought in my Odyssey for some minor maintenance - oil change, trim repair. Easy to schedule an appointment online and dropped off the vehicle night before for a 745am appointment. Vehicle ended up only getting oil change and a basic rubber seal for the driver's door was not in stock and had to be ordered so I have to return to get that done. The vehicle wasn't available until after 12pm and for such minor repairs that seemed like quite a while. These are minor issues but overall service was excellent otherwise.

millie

Jan 23, 2015

Excellent service from making the appt. via phone to checking in at the service desk. Laurel was fantastic. Very professional, engaging and knowledgeable. Service appt. was scheduled for 7:30am for what was to be at1hr long process. I was out of there in under 45 min. A great, efficient service experience

Eugene

Jan 21, 2015

Was very pleased with quality of customer service both Brookdale Honda and Honda of America has. My experience was very pleasant and people were very polite and helpful. Honda took care of my concerts and issues with my car without a single problem. Thanks

Javier

Jan 20, 2015

It was time to replace my 2005 Saturn Vue and was recommended to stop by Honda Brookdale. Initially met with Kieth Ellenberg and introduced me to Will Carr. Will was very friendly and welcoming to me and my partner. I kind of new what I was looking for and he was patient and knowledgeable on what would be good for me and my family. When I stated I wanted some time to think he did not pressure for an immediate decision, he opened the door for another visit. Took me 2 days to realize this is where I wanted to come back and make the deal. He was also very upfront with my trade in and gave some good advice. Showed up and again Will was great and I left the dealership with a 2015 Honda CRV EXL...Great all around!!!

GWS

Jan 17, 2015

I live over in Blain. I became a regular with Luther Brookdale Honda about one year ago. It is relatively close to me. Customer service can't be topped anywhere. Most of all, I trust the mechanics in the service department. Employees appear to be quite motivated too. Also notice that this respectful treatment of customers is extended to all of the dealership's clients too.

JW

Jan 17, 2015

I have bought five CRV's from Brookdale Honda and had all my maintenance done there. My service has always been great and I am treated with warmth and respect and I trust the work that is done. Chad is the service guy I have been calling and working with for years and he is wonderful and I trust what he tells me and the quality of work he assures.

jhut1950

Jan 14, 2015

My appointment was made with Joe Reda without any problems. Upon arriving for my 2:00 pm appointment , I was greeted by Alicia Jenkins who wrote up my oil change service order. To complete the process, Lucas Smith finished up the paperwork. I had a good conversation with Lucas while finishing the paperwork. All three employees were easy to work with and I would highly recommend Brookdale Honda for future services.

joan

Jan 8, 2015

My husband and I feel fortunate to have worked with Will Carr for our buying experience. Even though we have driven Hondas for some 30+ years and have been pleased with our Luther experiences, purchasing a new vehicle can be intimidating. Will listened to what we wanted, answered our questions, gave us excellent information, and was patient. He was knowledgeable, professional, and friendly. Thank you, Will Carr!Dennis and Joan NeatonThe finance manager, Ben, was very thorough. Having the large screen computer with which to review each step of the finances, made the process easy to follow. His manner was professional and friendly. Thank you, Ben HaertzenDennis and Joan Neaton

Christeen

Jan 7, 2015

I love how easy it is to schedule service on my Honda CRV! I booked an oil change online and had to change it a couple times and it was very easy for me to do on the website. It's very nice to not have to make any calls to setup or change an appointment. Getting an oil change used to be such a pain but now I love it because I get to drink free cappuccino and watch whatever I want on my own private TV! It's almost like a mini vacation! The person who helped me (I wish I could remember her name) to begin with was very nice and she helped me with getting my phone reconnected to my car. The service was completed very quickly and Tyler came out and told me all of the services that were completed. I have been driving Honda's for 4 years now. I'm on my second CRV and I have always been very impressed with customer service at Brookdale Honda.

JewelP

Jan 7, 2015

I only come to this dealership for all my car service needs. I no longer stay in the area but I still prefer to come to this dealership. I have a pleasant experience every time I come in to get my car serviced. I love the atmosphere, especially the guest lounge/waiting area. Normally I like to have my oil changes done really quick but I get so comfortable in the guest lounge that I stay there for hours if I had too. I recently went in for an oil change and worked with Ben Wysocki. He was friendly and very informative.

hellocars

Jan 5, 2015

The building and the people were all very nice. I was just very surprised that the $137 I paid for them to figure out all of the problems with my van was not enough. They told me that they figured out some of the issues, but needed another $137 to really figure out what was wrong. I did not accept this since I struggle with the concept of paying over $260 just to "figure out what's wrong". I just took my van and left...didn't even want to know how much it would take to acutally fix the problems.

perez ortiz

Jan 5, 2015

Came in for our regular Oil Change. It was provided with excellent customer service by Tyler and team, along with an explanation of potential repairs. Thanks!

George

Jan 2, 2015

I have most of our maintenance and service work done on both Honda vehicels at BrookdaleLast vist Melissa Chazen check paper work at end of service . I asked for full synthetic and tec had installed regular blend , she had them do a complete new oil change.They make sure work that was requested , is done correctly.I continue to trust this dealership service department and its employees!

michelefod

Jan 2, 2015

Will is friendly, professional and extremely knowledgeable. He made our car buying experience not only pain free, he made it a pleasant experience! We will definitely refer family and friends to Will for a good car buying experience!

DeborahB

Dec 30, 2014

I went to Brookdale Honda looking for a very low milage CRV. The car I saw on Autotrader was sold, but I fond one which fit my criteria exactly. Amber was great- very helpful. She was able to get the requested service completed on the car prior to my picking up the car and helped me program my car afterwards. The financing was quick, easy and competitive.

canoecat

Dec 24, 2014

Power Steering reservoir fluid level was low. Luther Honda recommended thorough diagnosis. They found no problems after hour of close investigation and charged me nothing

coolcustomer

Dec 23, 2014

I brought my car into the dealership for an oil change and I had Tyler Sundberg, he was very nice, friendly, and helpful. He answered all the questions I had in a very polite and easy to understand manner. I would recommend him to others in the future.

cope0021

Dec 19, 2014

Took my 2011 Honda CRV in for an oil change. My first since purchasing the car in the summer. My great experience started with a frank discussion with the service writer discussing the merits of synthetic oil vs. the regular synthetic blend called out for Hondas. His take was, "why spend the extra money so long as you're diligent about getting your oil changed on time?" It was refreshing to not have a premium service pushed on me. My positive experience continued when Laurel called me over to show me my cabin air filter. She noted that it looked like I may have mice making a nest. I told her that to my knowledge we have never had mice and had not noticed any evidence of such. I asked her if it could possibly be from the previous owner. She checked the inspection and found no mention of the cabin air filter being checked. So she comped me both the cabin and the engine air filter. While she was at it, she also had them rotate my tires for me. These may seem like minor add-ons, but I have never had a service department go over and above for me before. It was very nice and refreshing. And appreciated.Thanks.

Poopdeck90210

Dec 18, 2014

I was looking for a 2014 Honda Ridgeline SE and found the exact truck I was looking for at Brookdale Luther Honda. Salesman Abbes was awesome and I've never had such a low stress, easy price negotiation for a vehicle in my life! My new truck was ready for delivery as promised, on time and the delivery process was fast and efficient! I feel like the staff at Brookdale Luther Honda are an extended part of my own family... Thank You!A note on the new dealership facility: It's awesome! I love everything about it - especially the complimentary Starbucks coffee and newspapers! Please do not change a thing! :D

customer123

Dec 16, 2014

As usual, the customer service was outstanding. That included getting us on the schedule promptly, providing a loaner, and getting done on time. It's quite seamless.

Mark Thorsen

Dec 10, 2014

from the inquiring phone calls, emails and to the paperwork the next day it was perfect from start to finish, no pressure and a great staff.Thank You!

DanSeim

Dec 9, 2014

I can be a pretty fussy customer sometimes. But these guys know their stuff and are very friendly. Ben was patient to answer all my questions and even took extra time to gave me ideas that might help me fix my other vehicle. He even walked me out to my vehicle as I left the dealership. I left feeling..."Wow...now what great service". Good job Ben.

wiki0601

Dec 6, 2014

Every time I bring my car in, the service is fabulous! Everyone is very knowledgeable and tries to give the customers the best service possible!

varya.moukhatcheva

Dec 4, 2014

William is one of the best sales consultants I've worked with. He is very personable, friendly and professional. He was able to answer all of my questions and returned my calls in timely manner. I know I can be sturn and straight forward but William was very patient and understanding of everything I was asking for. I would highly recommend him to my friends, family and anyone who is looking to purchase a vehicle!

Bobbilouise

Dec 3, 2014

I came in for an oil change but asked if there was anything else I needed at the timeTyler suggested rear differential fluid and I got the more extensive multi maintenance check!Peace of mind there!Love the service I get at Brookdale Honda!The pleasantness of ALL the people who work there! Very clean and nice waiting area's,Love the free beverages and cookies etc. they supply makes waiting a pleasure!Want to give a Thank You to Tyler Sundburg for his great service and helpfullness to me!!Will always go back to Brookdale Honda, This is my third Honda! Love Them!!!Bobbi P PS Also one of the service techs came to counter to explain something to me which I thought was very nice too!

cwbrekke

Dec 3, 2014

I have been a service customer at Luther Brookdale Honda for several years. Leasing my new 2015 CR-V was the same positive experience I have come to appreciate at the dealership. William Carr was the sales associate I worked with and he was extremely helpful, honest and competent.

jane.havisto

Dec 3, 2014

I love my Honda guys, I always have the best experience no matter which one I go to. I usually go to Hopkins Honda but they couldn't get me in but they got me in at their Brookdale Honda. I thought will they be as good as Hopkins Honda..Yep they were I had a break issue and they took care of it. I would never buy another vehicle from any other dealer except Honda I love my Ridgeline it's my 2nd one people always ask if it's a good truck I always tell them it's the best and I shop no place else

LitlG1

Dec 3, 2014

I was referred to Luther Brookdale Honda by someone very close to me and I have to say the experience I had was flawless! I was greeted at the door by Tanner and felt like he had me under his wing for the next several hours. I had never bought a "new" car before so I was nervous but excited at the same time and Tanner really helped me to feel comfortable about the process and I felt like he was really trying to help me, not just sell me a car to get the sale. Scott Kasprzak made an appearance several times too just to make sure everything was going well and that made me feel good, too. He is a family friend and really helped me out even though he didn't have to do that. Even the guy in finance, Adam Peterson, was great! I didn't spend nearly as much time with him as I did with Tanner but the little interaction we had was excellent. I felt like these guys really cared about me and I have a feeling that is hard to come by in the car dealership world. I will be recommending Luther Brookdale Honda to anyone and everyone I know that is looking to buy a car. SO PLEASED! Side note: I have a young son who was with me that day and luckily Luther Brookdale Honda has a little room with some toys and a TV to keep kids occupied. Things could have gotten a little crazy without that room!

Lucas Lobo

Dec 1, 2014

The service department and staff are top notch. The lounge and its presentation was very refreshing and comfortable. I will be coming back for service again!

mati

Dec 1, 2014

I got a phone call early from Honda Brookdale letting me know that they have a new airbag. I made an appointent for 6pm. the most interesting part is that I had to ask if this was part of a recall. After arriving at 6:02 I was told that it was going to take 1 hour, that is right 1 hour which it felt that I could handle that with a coup of coffee and wi-fi. BUT, After 1:45, one hour and fourty five minutes I was told that the technician was still working on it. Then after 2 hours WITH AN APPOINTMENT I was able to get out of there with no car wash, hungry, and no other absolutly no apology for taking so long to fix something that I should not be waiting for. I was told to come back for a car cash becasue was cold. Once again, NO APOLOGY.

Claudia doran

Nov 27, 2014

What could be better than buying a new Honda from Will Carr? Although this was our first time meeting Will, we quickly realized he was the right person to get us set up with a new Honda. He was knowledgeable, quick to recognize our needs and put the pieces together to get us in our new Pilot. Couldn't be happier with our decision. Another Honda for our family.

rhonda.steinhagen

Nov 22, 2014

Brookdale Luther Honda is lucky to have William Carr on board!! He is professional, gets things done and is knowledgable about not only Honda, but competitor brands which is in incredibly comforting. We felt absolutely no pressure...yet, his expertise completely reinforced our opinion that you just don't get better than a Honda!! He was able to provide us with the the pros and cons of things we were toying with and kept our families needs in mind with every suggestion and recommendation.The only negative thing I could say is we know we won't have the pleasure to work with William Carr for a VERY long time...because a Honda is built to last!Rhonda and Jeff Steinhagen

Longfei Hu

Nov 21, 2014

I was a little rush when I contacted the Honda Dealer today for the service of oil change but I was able to get the service tonight and I appreciated Joe over the phone to not only set it up but also recommended the very much needed "Tire rotation" even though I did not know. When I drove in I decided to have both the oil change and the tire rotation. Mr .Tyler Sunderberg was able to finish both job in reasonable time. And I was able to use my coupon, plus the car was washed! Great job folks!

wicht_dan

Nov 20, 2014

Luther Brookdale Honda may very well be the best dealership in the Minneapolis/St. Paul area to get your Honda serviced. The staff was very friendly and professional and responsive to my needs.

BrookdaleHonda

Nov 12, 2014

I was able to use a coupon from a different Honda dealership, which was a great savings! Maurice Johnson was extremely friendly and helpful. I feel confident in the work that was done and will be back for future service!

wwwang

Nov 7, 2014

This is my second Honda CR-V that I purchased. The main reason that I bought both CR-V from Brookdale Honda is they are 300 to 500 dollar cheaper than Maplewood Honda. I lived in Shoreview, you can understand why I drive a long way to buy both CR-V from Brookdale Honda.I bought the car from Troy. He gave me the best price that I used it to compare to Maplewood Honda.They also have trade in promotion ($500) to deduct for some option package that you can use for your new car.

tlogelin

Nov 5, 2014

I am always impressed with the service team at Brookdale Honda, I bring both my Hondas there for dependable and friendly service. the last employee I worked with was Tyler but I am confident working with anyone on the service team. Big thanks to all the service team, I believe I have had the opportunity to work with everyone. I bought both my Hondas from Mike Levit and enjoy talking to him when I'm in for my regular maintenance.

CRJohnson8

Nov 5, 2014

I brought in my 2008 Civic for the first work I've had done on it at 90K miles. I felt confident bringing it to Brookdale Honda and I am completely satisfied with their work and service. Easy online appointment, good coffee, nice waiting area and straightforward service.

Amber Yang

Nov 4, 2014

I've recently stopped going to local auto shops and have been going to Brookdale Honda for all services. Happy to say that I was politely greeted right away and received great customer service. I was also given an online coupon without having to go through the hassle of printing it off, and instead, only needed to mention the coupon and the phone representative (that informed me of the coupon) once to have it honored.

mpvitelli

Nov 3, 2014

I've made visits to the service department several times in the past couple months. The service has been stellar. Chad did an excellent job on my most recent visit and helped me set up some warranty work for my next visit. The waiting area is the best I've ever been in. I was able to use their wifi to work the whole time I was there.

lauree14

Nov 1, 2014

As with any experience I have had with Brookdale Honda, this again was Fantastic service. I was able to call and the service department got me in same day. I had to leave my car instead of waiting, but was called within 2 hours and everything was done. To top it off I was given a coupon discount, which is always helpful. But their customer service is something these days seeming to find is RARE. They are very individualized in their interactions with customers, and they remember you from previous visits. I love going to Brookdale Honda, it is inviting, QUALITY, comfortable and an overall amazing experience.!

clemster76

Oct 30, 2014

As usual, service was performed on time. All service personnel are friendly, professional and thorough. A really good place to have service performed. Also has a nice customer lounge.

rachel.bierschbach

Oct 29, 2014

Will Carr made buying my first new car out of college a great experience! Will made what is usually a stressful experience enjoyable. Will was able to answer every question I had about the vehicle and reinfroced my decision when I needed him to do so. Will used his knowledge and no pressure approach to sell the car with ease! I would highly recommend buying a car from Will Carr- you will have a great experience! Thanks again Will!

jjacobs3

Oct 26, 2014

I wasn't prepared to arrive with a coupon for the service I anticipated. The service advisor was able to find a coupon that could be applied for the additional service I received on my Accord. Very friendly and efficient!

Suze H.

Oct 24, 2014

You never have a bad day when you get your vehicles serviced by Ben Wysocki or Lucas Smith.They are always looking out for you and knows how much your vehicle meanstoo you.Caring and making the appointments very relaxing along with the strong communication skillsthat Ben and Lucas express and offer, gives us peace of mind which is very important to us when it comes to our Honda Vehicles. It's also nice knowing that our other cars can be serviced by them too.Thanks again,Suze H.Circle Pines, MN 55014

hairman52

Oct 22, 2014

They have the best service dept. I have ever been in. they also have the best waiting area very friendly service reps. Maurice set up my cell for me.

neps0005

Oct 22, 2014

Great service- I will be back. Helpful, follow-thru from each person I interacted with. I appreciated the customer service! Thank you so much! Car run great.

08Honda08

Oct 21, 2014

I will never return to this dealership after my last service visit. I was treated rudly and when I complained to upper management they made no effort to improve the situation. I purchased my vehicle from this dealership and all service for its 80000 miles has been done here. I'm now going to a different dealership to have the remaining warrantee work done.

Sergy simon

Oct 21, 2014

I have had my civic hybrid there for service The attitude at this place is very positive and welcoming Service was done perfect and fast Very recommend A+

kwpears

Oct 20, 2014

The service is quick and well done, the people are friendly, and the new building is really, really nice. I have gone to Brookdale Honda for new cars (two), used cars (one - Honda Certified) and service since 2000. I've always been treated well and that's why I keep coming back.

Barb Danson

Oct 19, 2014

I had a great experience buying my new vehicle from Will Carr. He's everything you want in a good sales person: knowledgeable, respectful, down-to-earth, not pushy and eager to take good care of his customers. I'd definitely refer him to friends and family. I also appreciate how the New Car Sales Manager, Alex Irlin, took time to talk to me and make sure all my questions were answered. Thanks to both for a pleasant car buying experience!

CRV3

Oct 17, 2014

Laurel greeted me the moment I pulled into the garage for my service appointment. She was energetic and explained everything clearly. I have always been impressed with my experience at Brookdale Honda and this is why I continue to buy and service my cars at this location.

SAmaro

Oct 12, 2014

We have been dealing with Brookdale Honda since 2003 and have always had a fantastic service.We have had our cars in for planned appointments and also a couple unplanned and we have always been treated with consideration and professionalism. Everyone in all departments have been so helpful and nice.For Will we want to thank him for helping us get our new 2014 CRV. We truly are grateful for all the time he spent with us getting us set up.Thank you will!! Thank you every one for your friendly service.

smoua

Oct 11, 2014

The service I had today was awesome. It was quick and I was given a good amount of information in regards to my car. I definitely recommend coming here for service. The complimentary car wash is a plus! Lucas did a great job communicating.

WadeWeaponX

Oct 11, 2014

Every time I go here I get the best service. The people are friendly and the lounge is amazing. They have made it so waiting for your car is not an inconvenience. I truly enjoy going there. Plus Tyler Sundberg was great. Thanks Luther Honda! I will never go anywhere else for my car needs.

Carisa Fegers

Oct 1, 2014

I love that I can drive right through the Express doors and I am always greeted by friendly staff! FIVE STAR business for sure, will be back.

tc2014

Sep 29, 2014

We just purchased a CR-V from Will Carr in Brookdale Honda last Saturday. We considered it as our best car buying experience. Will gave me a very good impression even before we met him in person. I started communication with Will by email when I requested a quote from Brookdale. He always responded my email very quickly and answered my question in a professional and straightforward way. Of course, he also quoted me a very competitive price. Worth to mention, Brookdale sales manager Alex evendirectly sent me an email with warm words. It also made me feel confident that Brookdale Honda really cares about their customer. When we finally met Will on Saturday, his warm personality assured us that we made a good choice to shop with him even though by driving across the metro area to Brookdale. Will went through the purchase process with us step by step very clearly and patiently, showing that he is a very experienced and knowledgeable consultant. When we expressed some concern about one issue, he addressed it directly without playing any game and quickly gave us a very satisfied answer. It took us less than 30 minutes to sign the purchase agreement and complete all the paperwork. The rest of time we just waited for our new car to be professionally cleaned. After we finally sat in our new CR-V, Will showed us all the important features of the car. Even though we always drive Honda cars, we still learn a quite lot from Will. Overall, it was a great experience for us to buy a car from Will. I wouldn't hesitate to buy next car from Will and recommend him to my friends.

gk1949

Sep 26, 2014

Will was a tremendous consultant for us as we went through the buying experience ! He was friendly, personable and answered all our questions about the CRV. I would recommend him to anyone looking for a new car.

JNPo

Sep 24, 2014

Our thanks to Ben and Jeremy for the excellent service. Our Odyssey battery light came on in the late evening and we took it straight to the folks at Brookdale Honda. They recently extended their service department hours and were able to work us into the schedule for completion the next day. They were courteous, understanding, accommodating and timely = true professionalism! Very appreciated. Thank you!

karren.mills

Sep 24, 2014

Great service on my 2005 CRV oil change, tire rotation, all points check and 30,000 mile service. Laurel Hansen is friendly, knowledgeable and appreciative when I was able to kill a wasp that got into the window by her desk. Technicians are great and car was washed after service.

jfvickers

Sep 19, 2014

had a very unexpected major engine service, Luther Brookdale went out of their way to help me out with expediting service and price. EXCELLENT work. Huge parries to Shane and Jeremy.

lisa.schwartz.3192

Sep 19, 2014

Just bought a new Accord. I went out of my way to buy from Brookdale Honda (there's other dealerships closer) because they make the buying process so easy, fast and they treat their customers well.

pbrandt1

Sep 19, 2014

Had a great new lease experience with William Carr. I have been leasing Honda's for 18 years so I am familiar with the process and Will made it just that much easier. I knew what we wanted regarding the Odyssey, I knew the price we wanted to be at and then it just came down to finding the right color. The '14s were going fast and Will did a great job keeping me updated with the search progress and then setting the delivery. His commuincation was clear and honest and he made the experience very easy. After a number of emails, a couple phone calls and addressing most of the paperwork needs on-line; it was locked in with very little hassle (other than maybe getting the color we truly wanted). No worries though, we will be back when this lease is up! Kudos to Will and the rest of the Luther Brookdale Honda team on making this and other service experiences with the dealership so efficient.

Erik Hyatt

Sep 18, 2014

The sales associate was courteous, knowledgeable, and respectful of my time. I have been left sitting alone in dealerships for hours. At Brookdale Honda, they took great care of me and had me out the door with my new car in a very reasonable time frame. Chad even picked me up at my home, so I could drive the new vehicle home without hassling friends to drive me there. I would definitely buy from them again.

George

Sep 16, 2014

We take our vehicles to the dealership for service and repairs for both our Honda vehicles . The service and experience does not always come together, but our advisor Ben Wysocki takes care of any issues that have come up ! This is where this dealership shines, they want you to be completly satisfied with their service! Other dealerships don't have this follow through.

mandy.quistad

Sep 16, 2014

I am so glad i went here i stead of anywhere else! They were so helpful with making the price work for me. They did everything they could to not only sell the car but to make it work for ne so i wouldn't struggle. I would definitely go back. Mike in the finance department that helped me figure out what i would be paying was great and if i was going to anyone it would be him!

lovingman666

Sep 15, 2014

Auto service was done in a timely and professional manner. Auto was also available to take home sooner than I thought it would be ready. However the most revealing experience was in the waiting room. A service adviser, other than Shane appeared and informed an elderly woman with a walker that the exhaust shields on her auto were loose and a $20.00 clamp could remedy the issue. About the same language was said to me about one year ago, but at RB Honda, Richfield. However, I was told that that both exhaust shields had to be replaced to remedy the problem. These were both very expensive and the advisor just didn't know why they were so expensive either. And the price I paid for the same issue in Richfield, was allot more than $20.00 tendered to the little old lady in Brooklyn Center.

toigilmore

Sep 15, 2014

Kudos to James and the sales team. He reassured everything would work out and it did! They even help with bad credit. Way to go!

Laura Moore

Sep 13, 2014

Quality of work is same as at any other dealership. Service person,Tyler asked if I wanted a car wash, I said yes. No car wash.

cmattison

Sep 10, 2014

My 2004 Honda had an engine light that periodically would come on. I brought it in and had it diagnosed and thought the issue was solved. It came back on. I brought it back and this time left it hoping with time the service department could diagnose the issue and give me a course of action to resolve what ever issue it was. Much to my dismay and Ben Wysocki's after two days they could not make the engine light would not cooperate. The recommendation was to do some preventative maintenance. I agreed as the items had not been changed up to this point. Ben is to be congratulated on his perseverance, patience, knowledge and overall excellent customer service. This was not my first experience with Brookdale Honda or with Ben as a service adviser. Nor will it be my last. Each time I am educated regarding the repairs being made and never pressured to make any repairs.

steve.walker.5205

Sep 9, 2014

I brought my 2012 Fit to Luther Honda for a transmission leak and wheel alignment. The leak was addressed and fixed, only time will tell about the quality. I was told it would be an hour and it was actually a little over two. I know time estimates are just that, but an update after an hour would have been appreciated.I was told alignment issues were only under warranty for the first 12 months. Thing is, I brought it in after driving it for about 8 months thinking the alignment was out. At that time I was told it was fine. Now, with no noticeable difference in the way it drives, I need new tires due to uneven tire wear brought about by misalignment..I'll bring it to someone I can trust to do the work now that it's come to this.I love my Honda, but I'll have to tell people to go to a different dealership than Luther.

ls-Scott

Sep 8, 2014

I went in for a quick oil change mid-morning on a Monday. While I was waiting I bought a cover for my truck box from the parts department. Of course I wanted it installed while I was there which is a hour and one-half job. The schedule was booked. Laurel made a few calls and two hours later I was leaving with an oil change and newly installed cover, Each time I go in for service, and those aren't many because I drive a Honda, Laruel remembers my name as I pull in, without referencing the computer. The service is always top quality and reasonable priced. I actually like having my truck maintained now.

hdriscoll

Sep 6, 2014

Will Carr is a great salesman! Buying a new car can be a stressful process but Will helped take the stress out of it. He put me at ease and instilled confidence regarding my choice of vehicle due to his knowledge, patience and "no pressure" approach. He gave me creative options which made my choice to buy a new car much easier. If you are thinking of buying a new car, go see Will Carr at Luther Brookdale Honda. Thanks, Will!!

Caitlin Coleman

Sep 5, 2014

I had a wonderful trade-in and purchase experience at Luther Brookdale Honda. Would recommend their services to anyone of my friends and family. Tanner was knowledgeable and helpful in getting the "right" car for me. Thank you!

bruns1234567

Sep 3, 2014

Nash Tawfeek was very helpful in finding the best vehicle to meet our needs. The service department was a pleasant surprise. They all were easy to work with.

fitfeet

Sep 1, 2014

When we purchased our Honda Odyssey ex-L, it was a fabulous experience! I was greeted with a smile and treated as if I was the only person there! Tanner did an exceptionally great job taking the time and effort to answer my questions and address my concerns. He (and Ryan) went out of their way to help me figure out why the windshield looked so strange when looking through it. They solved the problem promptly by deciding to replace it!! The day we picked up the minivan, we didn't know Tanner had already left work for the day. He actually returned back to the dealership so we could pick up our vehicle that day. He went way above and beyond and we are so appreciative that he did this for us!! Several days later, he followed up with us to see if everything was okay with our van. Tanner was so professional and gracious. He had a no pressure attitude and was very laid back. He didn't act like we were wasting his time. I LOVED that! I HIGHLY recommend Tanner Brothen as a sales rep!! Here is the part that wasn't so smooth - the day we picked up the Odyssey, we signed the mountains of paperwork and then it was sent to the finance department. Why in the world should our buying experience take a total of about 3 hours?!!! THAT IS RIDICULOUS! We didn't even need financing! We had our little girls with us and they were getting so tired. The TV in the "kids area" couldn't even be turned on, so the girls had very little to keep them occupied. My husband was NOT happy at all. We arrived at the dealership at about 6:30 pm and weren't able to leave until after 10:00 pm! There is absolutely no reason for that especially since it was at the end of the day and it wasn't crowded. That is my only complaint though. This is the only reason my rating is four stars and not five.

thronson29

Sep 1, 2014

Will Carr helped make my experience an enjoyable one. His knowledge and professionalism were the absolute best! I would recommend him to anyone looking to buy a car!

rickkal

Aug 26, 2014

Mike Roycraft ia awesome! His knowledge and experience makes things go smoothly. I would highly recommend him and Luther Brookdale Honda. I've purchased 8 cars from them and every time it goes as expected.ThanksKAL

sameyre

Aug 26, 2014

Art was very detailed when going through the features of the vehicle. He was also very helpful in answering my questions and getting me detailed pricing information.

jmathison

Aug 25, 2014

My experience with Ryan and everyone at Brookdale Honda was without reproach. From the moment I walked in, I was greeted and introduced to the correct person to assist me. My goal was to have Ryan give me a quote to purchase my used car. Ryan, lead me through the process, not as buyer, but more as a host. I feel the price I was offered was more than a fair price. After we agreed, we spent a little more time while Ryan wrapped up the details so that I had little, if anything to take care of once the transaction was complete. Given the manner in which I was treated, I would not hesitate to go back to Brookdale Honda. - Joe

tgideonc

Aug 25, 2014

The maintenance and repair work done on our Honda vehicles at Brookdale Honda over the past decade has always been of the highest quality, We have been treated fairly, honestly and with great courtesy by Chad and others in the Service Department. We will continue to purchase and own Honda vehicles, and will continue to bring them to Brookdale Honda whenever they (infrequently) need service.

carol.robison.397

Aug 23, 2014

The staff was very patient as we debated purchasing new Honda while our 10 yr old vehicle was being looked at in your service area.

sheri.fadden.1

Aug 23, 2014

I have owned 2 Honda's in the last 15 years and Brookdale Honda has serviced both over the last 15 years. I have learned to trust them over that time. My first car had a warranty on it and they replaced the transmission on that one under warranty. I sold it to my son and then bought an Accord in 2006 with 29,000 miles on it. It currently has 142,000 miles on it and runs like a top. I have followed the recommended service plan and it works wonderfully to keep the car maintained. One I stopped by a local very reputable mechanic to get a headlight bulb replaced. They quoted me a price for the entire headlight assembly replacement. I took it to Brookdale Honda and they replaced the bulb at 10% the cost of the other mechanic. Brookdale Honda is the only dealership I have stayed with for everything from leasing to buying to servicing over the last 15 years. They worked hard to earn my trust for servicing especially. Great, well trained personnel, clean modern facility, and I always drive off happy!

Honda4life.

Aug 20, 2014

I have been a Honda guy for 20+ years and only buy or take my vehicles to the dealership. The service and experience is always great, The only thing I wish is that they would thank you for being a loyal coustmer at the time you arrive and always apply the 10% discount to the bill (invoice) without you asking for it (since they mail them to your home). Other dealerships throughout the country where I lived over the past 18 years, prior to the last 2 in the Twin Cities have always done this and hopefully this one will too.

scotg

Aug 20, 2014

I took my car in for an oil change and some other work and I think this was the second or third time working with Maurice. He is always so professional, friendly and patient with us and our questions. We asked him a few things and he took the time to research and got back to us with the answers. In this day with everything being so quick and short, Maurice was there to show us fantastic customer service. Thank you Honda for having a wonderful person on your team!!

kate67

Aug 19, 2014

I had an appointment for 4 pm. I was on time. 90 minutes for an oil change. Get in my car, check engine light still on. You were in my car, did you not see that? No reminder sticker for next oil change. I wonder if my oil was changed at all!

mcweigel

Aug 19, 2014

Always a great experience with Brookdale Honda and Will Carr. Can't recommend him enough. Honest, helpful and always available to advise. Bends over backwards to get you a great deal with no pressure.

aericksn

Aug 18, 2014

This was my first oil change at Luther Brookdale Honda, and only my second with my new CR-V. Laurel quickly got my car's information in their system and personally showed me to the waiting area, which was very large and comfortable and well stocked with drinks and snacks and free wifi. My oil change, tire rotation and free car wash was finished quicker than expected too. Happy customer!

Maergerie

Aug 17, 2014

I'd bought my first car at Brookdale. I remembered the service was really good and fluid, and came with a moon rock story, so I decided to go back. And also to not have to deal with the finance guy at a Morrie's dealership (he was scary and I got the feeling he didn't care for me much, but maybe he was just having a bad week) where I'd just bought a car that's since been totaled (not my fault). Will Carr was my salesman. He listened and didn't try to redirect me or upsell me into something I didn't want. He set me up with the car I wanted, and the whole process was really smooth and painless. He explained all the features, let me hang out at his desk and read the manual while I waited for finance (there were a few people ahead of me). Made sure all my nutritional needs weren't going unattended while I waited. He made sure I knew how to contact him in case I had any questions or concerns.Since I still had a few days on a rental at the time, per my request he even delivered the car to my work!Highly recommend both dealership and salesman.

Tom-Shoreview

Aug 15, 2014

I brought my Honda Insight in for some routine maintenance and to replace a low beam headlight. Tyler was very courteous, professional, and comprehensive in providing a high level of customer service. He listened, provided needed details of services, costs and timeframe for services to be completed. I caught up with some office work while in the customer wait area. It was a large area, with individual work stations, TVs, coffee and snacks and a quiet and clean area to work as my car was being serviced. At the promised time that I expect my car to be finished, Tyler reappeared explained in detail the services provided and answered whatever questions I had. Overall, the Honda experience was excellent and the pricing was very reasonable for the services provided.

Jotb

Aug 14, 2014

At first when we arrive at the honda dealer ship, there was no one helping us. Not one sales person asked if we needed any help. But when Will notice us, he asked us if we have been help. He was friendly from the start and didn't rush us into buying a car. He listen and answer all our questions with patience. Will is a great sales person and we are glad that he was the one that approach us. He made picking out our first car easy.

warnkejl

Aug 13, 2014

Will was a real pleasure to work with; he was helpful not only in getting to a deal but in consulting on options and final configuration of the vehicle. I would recommend friends and family to him without hesitation.

Ehunken

Aug 11, 2014

Tanner was very helpful in assisting me in purchasing my first car. He was very knowledgeable about different features and current competitive rates in the area.

Ashuck

Aug 7, 2014

Tanner was really helpful and patient with the purchase of my new car, even staying late to allow us to test drive and talk through information!

Eurichrn

Aug 2, 2014

My wife and I have nothing but great things to say about Will. He was professional and charming. He answered all of our questions but also provided us the space we needed to comfortably make our decision. We have purchased many automobiles over the years and have generally had good experiences with our sales consultants. But Will really stands out!

Pam P

Jul 21, 2014

We weren't sure about buying or leasing. We had never leased before. So we were very pleased with how easy it was to understand. Will showed us comparisons for both buying and leasing. We never once felt pressured! So we decided to lease. It was so nice to also have Will go over all the bells and whistles of the car before we drove off. I mentioned to my husband that we've never had anyone do that for us when we've bought in the past with other dealerships. Thank you so much!We love our CR V Ex!!!!

gymshoes

Jun 17, 2014

I had done my research prior to my contact with Luther Brookdale Honda. I knew what car I was interested in, what price I was willing to pay and what I expected to receive for my trade-in. My previous car was a 1998 Prius. Given my great track record with the Prius, I had narrowed my in person car shopping to top top choices, the Accord and the Prius. Will was responsive to all of my questions, offered me a good value on both ends of the transaction, and was prompt to respond to my follow up questions. He made it clear he wanted my business, but was not too pushy. My overall prepurchase experience with Will and quality and reputation of the Accord made it an easy choice. I would recommend Will to anyone who was looking for a new Honda vehicle.

littlengine

Jun 16, 2014

I am so happy with my new 2014 Honda Accord EXL. Will listened to what I needed and wanted and got the PERFECT car for me! I am recommending him to everyone I know.

rrdenny

Jun 14, 2014

Will had knowledgeable answers for every question. Was helpful not pushy. Gave us a rock bottom price for our car. My wife and I had a pleasant experience. Nice car too!

msharma123

Jun 11, 2014

I came in on June 2 at 9:30am for oil change. At the time of payment I requested Laurel to honor the special on oil change, but her response was very impolite and unprofessional. She did bill me at the special rate but she apparently seemed very upset about it and retorted "Now you tell me there is a special. I will have to print the whole invoice again". I guess one is suppose to mention the specials only at the time of making payment.Anyway, I love the staff at Brooklyn Center but simple courtesies go a long way.ThanksMeeta

Gdietrick

Jun 6, 2014

This is the second time we worked with Will. He is a true professional. We highly recommend him based on his candor with his clients.

MsMichele

Jun 5, 2014

I appreciate being able to come in and get all my routine service done in one place in lieu of searching the cheapest place to get each service (tires rotated, oil change, break fluid change, etc.). Since buying my Honda in 2011, I have not hesitated coming back again and again. I never feel oversold and if I pass on a service, I don't get pressure. The advisers, just advice. Generally service is complete before the estimated time, everyone is friendly. Honda is a great value.

JSELE

May 28, 2014

Brought my 2002 Odyssey in for the oil change. While the service tech was working on the car, he noticed a couple things that would need immediate attention. The service manager talked to me about options. The decision was made to do the fix right away. So, now I have some time to kill. Started wandering around the lot. We leased a vehicle last year, so I went looking for Will Carr. Will was the salesperson that assisted us on the Cross Tour lease. Talked about the Odyssey issues, and Will mentioned it might be a good time to make a trade. Mentioned I like the CR-V, so Will got a set of keys and turned me loose. Came back awhile later, thinking the CR-V was a nice vehicle. Will asked some good questions, determined what might be the best options, and we started looking at some numbers. After deciding on color option, and additional accessories, I said yes. Will called the service team, they brought the car in for the add-ons, and got it ready for delivery. Another great car buying experience at Luther Brookdale Honda, and William Carr in particular. I trust Will to do right by me, enough so that I sent me daughter in and she leased a CR-V for her family. And, when it was time to take my new ride home, Will helped me transfer all my stuff from the trusty old Odyssey, into the new CR-V. I highly recommend Mr. Carr, a true professional to work with.

stevekimball

May 26, 2014

Worked with Will for the second time getting a new 2014 CR-V for my wife's Mom. He is a straight forward, honest person who has your best interests in mind. We got a very good lease deal and would lease again from Will. Thanks Will! You're the best! Steve Kimball

osenga

May 20, 2014

I'd just like to say "that my experience with buying a new Honda Odyssey with the help of William Carr was truly a pleasant experience. I have purchased several new vehicles in my 70 some years, but I have never been more comfortable and at ease getting the one I wanted the way I wanted it. All at what I believe is the best price.Working with Will was great. His knowledge and helpfulness was appreciated. Our ten year old granddaughter was with us and Will acknowledged her and included her in the conversation. We would recommend Will and Luther Brookdale Honda to family and friends.

lisakoniceklee

May 8, 2014

Will is an unusual salesman. He is confident, but not pushy. He is very professional, and amazing at offering service. While test driving the car I felt very comfortable with him; he is calm and relaxed. He walked my husband and I through every step of the purchase agreement, we never felt forgotten.... even when he was working with other customers at the same time. He is very personable and kindly helps you with anything you ask. I knew who I wanted to work with shortly after I met him. I thought about my purchase for two weeks and then came back to work with William. I'm very glad I did.I'm very happy with my Honda and the whole deal at Luther Brookdale Honda. Thanks Will! Lisa Lee

MRCRAFTHONDA

Apr 28, 2014

I was in for an oil change and my sales consultant, Mike Roycraft, said they had some 2014 CRV loaners at a good price. I came back a few days later and test drove a 2014 CRV. I liked two of them, but had to choose one. Mike is honest, gets the best deal he can for me, not pushy and watches out for what's in my best interest. I met Mike in March, 2002 and have been dealing with him when I'm interested in a new vehicle or have questions with the one I have. I will continue to buy from Brookdale Honda and refer friends and family there. Thank you Mike for giving me the experience of owning a Honda.

bmthronson

Apr 24, 2014

Thank you to William Carr for a great car buying experience! I appreciate your straight-forward and honest approach to doing business. It made the entire car buying experience hassle-free and even FUN! -Becky

lankl01

Apr 24, 2014

My lease was coming up and was concerned with options since I was over on miles. I was hesitant to talk with someone because I dislike being pressured by sales people. When my husband and I met with William he was respectful and knowledgeable and we immediately felt comfortable with him. He listened to what we wanted and found the best way to accommodate us. I have never had a better experience getting a new vehicle, and will recommend him to all friends and family

SasSawyer

Mar 29, 2014

I recently visited this dealership twice while considering purchase of a Honda CR-V. William was very easy going, no pressure, courteous of my limited time, personable and knowledgeable. He even remembered my name when I came back a 2nd time to test drive! In the end, I purchased a different vehicle, but would still recommend William and this Honda dealership based on the customer service of William!

kylesbait

Mar 24, 2014

My wife and I recently leased a 2014 Honda Odyssey. The dealer we worked with was William Carr. Will was extremely knowledgeable about the vehicle and was very honest with us. Will truly made our new vehicle shopping experience enjoyable. He made time to work with us when it was convenient for us and we did not feel rushed or pressured to make any decisions. He even helped entertain our one and a half year old daughter who came with us to the dealership.

sbcbular

Mar 21, 2014

We purchased a 2014 Honda CR-V from William Carr. We had also visited another dealership looking at the Toyota Rav 4. Will was great to deal with - explaining features of the car, arranging a test-drive, and negotiating a deal that made us extremely happy. We got a good price for our trade-in, a $500 gift card which we used for the 3M protective film, and a good deal on the final price. Financing thru Honda was at .9%! I would also add that Will was very kind to my husband(who suffers from dementia). I would definitely recommend Will and Luther Honda to my friends and family. Cathy B.

s239911

Mar 14, 2014

Will is a no-nonsense person. We felt at ease throughout the whole process. I would highly recommend him to anyone looking to buy a new Honda.Ash

nagashwani

Mar 12, 2014

Bought a new Honda Odyssey from this dealer and found out in a month that my new car had patched tyre.. When asked for explanation, they said they don't have any clue.. but will replace it with new tyre.. How the xxxx my new car can have patched tyre..After that they said they patched my already patched tyre and thats maximum they can do. Trying to explore options for filing official complaint against this dealer.

philip43

Mar 7, 2014

I was seeking information for my wife and myself regarding leasing vs buying. I talked over the phone with William Carr and durning our conversation he addressed many of my concerns with clarity. I knew right away that I would be listened to and agreed to come in that same day to continue our discussion. When I met William I was impressed with his friendly engaging attitude and professionalism. He demonstrated genuine empathy and honesty in relating to my specific needs. Because of these qualities we were mutually able to come up with a detailed and tailored plan to take home and discuss with my wife.William listens to his customers needs and does not "Push a Sale" or a Vehicle or Lease. This was a most refreshing experience for me, having purchased automobiles through other dealerships over the years. Brookdale Honda from sales to finance was simply the way service should be conducted. The customer is #1.With Williams knowledge and helpfulness we leased a 2014 Honda Odyssey. I would highly recommend Will to any friend or family member looking to purchase or lease a vehicle.

Gibby3000

Feb 25, 2014

Purchased many new Honda's from Mr. Levit over the years and always had a positive and excellent experience. I can highly recommend Mr. Levit.

Metzger56

Feb 9, 2014

William Carr was very professional. He is very knowledgeable about the vehicles that we asked about. He was not pushy nor forcing us to buy a vehicle. I would recommend family and friends to buy a vehicle here and have William Carr assist them.

Gagsy2k

Feb 7, 2014

It was wonderful experience working with William Carr. He was courteous, knowledgeable and explained everything in detail. I would definitely recommend William to friends for vehicle purchase.

agarbarino

Dec 17, 2013

Very friendly and knowledgeable. Lightning fast service, and she was extremely helpful in helping me find the perfect car for me. I look forward to doing business with her in the future! A++++

Igotschubabe

Dec 6, 2013

I had a really good experience with Honda! I had a leased 2011 CRV Limited Edition that was coming due in about 3 months and I was getting close to my miles limit and was starting to get nervous about it. We had planned to go into the dealership very soon to see what our options were. Before we had a chance to do that we were pleasantly surprised to be contacted by Julia Nienaber via e-mail reminding us that our lease was coming due and that if we wanted to talk about our options that we could contact her. It was like she read our minds! We set up a time and went in a few days later and she was absolutely wonderful. In all the other experiences I've had with car dealerships it has never been very pleasant but she made us feel comfortable and was very understanding about our current situation. We didn't have a ton of time but we were able to look at the vehicles that we were interested in along with taking them out for a test drive. While we were test driving vehicles with Julia, she had my 2011 CRV inspected and evaluated so that when we returned we were able to actually look at the numbers. We went over the options of buying my current lease out or re-leasing a new vehicle. We talked about what the payments needed to be around and she brought in someone from the finance department to talk with us. Initially we didn't think we were going to be able to afford the vehicle we wanted but after talking more with the man from Finance (I believe his name was Kit?) we worked out a number that we could all live with. We came back the next day and my brand new 2014 CRV was ready for me. We had to do some more paper work and in the agreement I received a gift card to use at the dealership for anything and my 2011 had tinted windows since it was a limited edition and since Honda didn't make a limited edition for the 2014 CRV (at least not yet) I wanted to use the gift card to have my windows tinted and it covered it completely. The sales department even picked up the cost of my rental vehicle (which may or may not have been part of the gift card, I'm not sure). I brought my new car in 2 days later and they had a rental car all ready for me. That is when I had a brief interaction with Ben (I'm almost positive it was him). He was very accommodating and friendly. He also contacted me as soon as my vehicle was completed and ready to be picked up. I also had an interaction with a women who dealt with the rental vehicles but I can't remember her name but she was also really great! Julia took the extra initiative to get some items that I had accidently left in the old car and made a point to come and see me when I picked up my car with newly tinted windows. I was really pleased with Julia's service. I know that she is fairly new to the sales floor and that felt like a benefit to me as the customer because she wasn't the "typical sales person" who can be pushy and intimidating. Julia was very personable, friendly, fair, understanding and has a great personality. I felt like she was looking out for my best interest instead of trying to push something on me that I wasn't able to afford. I just really felt like we were working with a good person which I personally think is really important. I have always hated having to deal with car dealerships in general but the site is fairly new and very accomodating with free snacks, drinks, personal TV's and a kids area. I really enjoyed the experience I had with leasing my new 2014 CRV and I know that is mainly because of Julia and the incredible customer service she provided. She made an experience that I had been dreading and stressing out about into an easy and even a little fun experience. I would without a single doubt, recommend Julia to anybody that is looking to buy or lease a vehicle. She has even been great about following up with us about if we have any questions and how we are liking our new vehicle. I really appreciate that after she already made the sale she is still more than willing to answer any questions we may have and offer her assistance. I am very happy with my purchase. I especially appreciated the All Wheel Drive over the past couple of days with all of the snow and the slippery roads. My old CRV did not have this feature and I can't believe the difference it makes. MANY times over the past few years I wasn't even able to make it up my driveway without getting stuck or trying multiple times and even then I was still sometimes unsuccessful. I am EXTREMELY grateful that I made the decision to pay the extra money to have the All Wheel Drive, it is definitely worth every single penny. I LOVE my new vehicle and am incredibly grateful that Julia was the person we were able to work with to make it all happen!

murtuza khan

Dec 1, 2013

Took my 07 si coupe in for recall of a paint job on top of my car (sun/moon roof area), I worked with Ben wysocki, a great guy to work with, he also got my hood repainted allthough I didn't even know there was a recall on that as well. I also had some other problems in my car which required computerized dignosing and costs about $100 to $150 which i didnt have to pay for because they took the right steps before dignosing and resolved my issues..He knows what customer expects and has great knowledge of products and services. I'm 100% satisfied with his services and would recommend anyone to ask for Ben Wysocki for any service related issues.

giggitycoupe

Nov 23, 2013

I purchased my '11 Accord coupe from Brookdale Honda and will gladly take the 200 mile trip one way down to get services from you guys whenever possible. Over the last couple of years I have dealt with a variety of service advisors and I have been extremely pleased with each and every one of your thoroughness, respect and promptness to get whatever the service at hand completed and completed accurately. Its much appreciated that every little detail of the service is gone over with me prior to paying the bill and any questions and special requests are answered as well. The new building is amazing. The thing I like most about coming back to Brookdale Honda for routine service of my car is that the customers are not treated just as customers but we are treated as family. Showing that level of respect and common courtesy to your clients will definitely keep them coming back :) I would rather give you guys my business than the other two Honda dealers near me just for that very reason.

TreanorTracy

Nov 19, 2013

Loved working with Will! My husband actually purchased our new Honda Pilot and then came home and told me about it. I had bought my first car at Brookdale Honda, so I had to go in and sign over the title since we were trading it in. Will couldn't have been more helpful and even took time with me to look at some other cars. I need to go back and get some things put on my car, and I have no doubt it will be a fine experience!

DC_SLB

Nov 5, 2013

William Carr was an absolutely great sales person to work with. I came in looking to purchase a new car, and at no point did I ever feel pressured to make a decision. William answered all of my questions, he was extremely courteous, and he did a great job of explaining everything to me in detail once I decided on a model. It was a pleasure doing business with him, and I would be happy to refer my friends and colleagues to him if they ever express interest in buying a Honda.

bluestar2151

Oct 22, 2013

My lease on my 2011 CR-V was expiring, and I wanted to know my options. After speaking to one of the finance guys at Luther Brookdale Honda, I was referred to Will to talk about trading in my 2011 for an upgraded 2014 model. We spoke on the phone about what I was looking for. I explained to him that I'm very impatient (I am), I didn't have a lot of time to sit at the dealership (I didn't), and I just wanted to get through things quickly (which they did). Will was really prepared for my appointment with the cars to show me, and everything went very smoothly. I was in and out in two hours, and he was both very aware and respectful of my time, as I had a "hard stop" because I had an event to get to. I'm a Honda owner for life, and I'll definitely recommend Will to my friends when they're looking for a new car!

kerkb12

Oct 16, 2013

Wow first of all, I hate buying cars, but greeted with a pretty face, nice smile, and dressed like model. It sure felt like a date. I was looking for a new car, but he said he couldn't sell new cars, and showed me a certified pre owned. Best experience ever!! Very knowledgable, and boy was I impressed by the excitement. No pressure from him. I actually left the dealership because I wanted a new car, but I wanted him to earn my business. The next day I returned with my husband, so I could show him a cerified car. Mr. Nice was very confident in his product, that the new car decision was on hold and the certified would be more in our budget. I got an upgrade, better than a brand new car, a cerified pre owned pilot!! Not only that, but he calls me monthly and asks how I'm doing and what's new. He's such a cute/ young professional. Ill give him my business for life!!!!Fyi my husband was jealous of my upgraded ride so ill buy him one on his birthday in December from Mr.Nice. If you go to Brookdale Honda buy a car from The "Nice Guy". Not the old guys. Its a wonderful experience.

bsvac

Oct 15, 2013

I went in to look for a new car and I wasn't sure what kind of car I wanted, but I knew my golf clubs had to fit in the trunk. I really felt like Will understood my needs. Sure enough, Will helped me pick out a 2013 Honda Accord EX-LV6 with enough room for not only my golf clubs, but for my friends golf clubs as well. It was truly more than I could hope for and it's all thanks to Will! Also, he got me a great deal on it, took care of all my mom's concerns and answered all our questions straight up and honestly.

Hien

Oct 15, 2013

I have worked with a lot of sales person William Carr by far is the best , any my friends would like to buy Honda William Carr will be recommended.

pkjbatts

Sep 30, 2013

We first shopped Luther BD Honda on a Saturday afternoon, which I'm sure is the busiest day of the week. Art Platt approached us first and introduced himself. Even though Art was already helping someone else, he was very friendly and asked if it was ok to get another salesperson to help us answer any questions we may have. Along comes Will Carr. Right from the start we felt comfortable, almost as if we knew each other. Will was friendly, professional and understanding of our needs. Not once did we feel pushed. After visiting a couple of other dealerships earlier, we made up our mind that evening that this is where we wanted to buy our new Accord. There must be something in the water at Luther BD Honda.Everyone we were in contact with from sales, to finance, to service and the rental desk, was very helpful and friendly. An enjoyable experience, beginning to end.

spain8f

Sep 18, 2013

I have just bought my second used Honda CR-V from TJ Dorn which will again be scheduled for services via Ben Wysocki. Both are outstanding individuals as far as friendliness, professionalism and integrity goes. The fact I went back to this dealership specifically to deal with TJ to trade my older CR-V for a newer one tells its own story. He really is an 'extra mile' type of person and terrific at his job. As for Ben, the guy seems to be the last word in customer service. By way of example, I arrived for a service just as Ben was dialing his boss. I said to Ben, "No problem, take care of your business", to which he said, "You ARE my business" and he hung up immediately. That's Ben. Totally focused on you and your vehicle. When I deal with him I know everything will be just fine. Any deals or promotions you might not know about he automatically includes in your pricing and it's so worth it to have Honda trained technicians do something as simple as an oil and filter change. They do check your vehicle over as a matter of course and can alert you to things that the discount lube shops miss or don't know about. Overall, this dealership wants you to own the vehicle that's right for you (and not the one that gives them the biggest margin) and keep it running the way it should. I wouldn't go anywhere else. Thanks TJ and Ben!

Conanstanton

Aug 26, 2013

I really enjoyed working with this dealership and William Carr the salesperson we worked with. The communication and follow-up the William provided was top notch and professional.

smie0015

Aug 20, 2013

I couldn't of asked for better service - Will was awesome on all levels. He listened, was very knowledgeable and addressed all my questions with empathy and honesty. I would highly recommend Will to any friend or family member looking to purchase a vehicle.

erikbohjanen

Aug 8, 2013

Will was great! We came in at 6pm and left at 9:30pm (30 mins after closing). He was patient, knowledgable, and extremely understanding of our 22 month old losing his mind during the tail end of the process. I particularly liked that he didn't push anything on us. I don't need to be sold, but simply informed about things I don't know. Will did an excellent job with that! I'll definately be buying our next vehicle with Will.

lefeb065

Aug 2, 2013

Will was great to work with during our recent purchase of a Honda Fit. He was really outgoing and friendly helping to keep the experience fun. He was not pushy and worked hard to to get us a car that fit our budget. He has continued to be attentive and helpful even after our purchase. I would definitely recommend his services to anyone looking for a car.

cfritzhonda99

Jul 29, 2013

I came in to look at my third Honda Accord in a row. Will approached and asked if I had any questions. His calm demeanor and willingness to help were immediately noticed. Will was personable, honest and did not pressure me at all when I had multiple questions about the new model year. Will and I discussed price only for a short time as he provided a fair price rather quickly. He was open and honest which I appreciated. I did not believe I would actually walk off the lot with a car that day. Will separates himself from other sales people with listening first and then answering the question being asked. He knew the car well and educated me further on the advanced options Honda had to offer. After about 5 minutes I considered him more of an advisor than a sales person.Thank you again Will,Chad

Mdalenberg

Jul 29, 2013

Will was great to work with--very personable and we love our new Accord. Our daughter needed a car in a crunch situation in Houston. Will helped from this end giving advice and a price. He is so professional-- that is key

Grnnick

Jul 22, 2013

We took our Pilot in for 2 recalls, an oil change, and to have 1 of our remote keys checked. All the jobs were completed in a timely manner. However, the next morning the other remote key would not start the car. The theft detterent system thought I was stealing my own car! Because of this we just gave service a 4 for quality* (with explanation)BUT - Zach took excellent care of us. I have mobility issues so he had the truck picked up, fixed the issue, and returned the truck. He immediately took care of the problem and compensated us for our trouble.We were very impressed with the care and attention. Service really went above and beyond and deserves a 10.

jeffandmegstew

Jul 8, 2013

Will and Alex bent over backwards to help us get into our new lease. Will was a straight shooter which we really appreciate. We DO NOT like high pressure and these two were gracious and really tried to understand our needs and budget. I wish all companies would promote this approach.Will also had a great sense of humor, which makes the whole process much more enjoyable.Buy the man an iced caramel macchiato!

Christianhanna

Jul 6, 2013

Mr. Nash Tawfeek was EXTREMELY nice and helpful with us to get the best car that fits us at Brookdale Honda. I will not hesitate AT ALL to recommend my friends considering that dealer. I was so satisfied with the excellent service.

maryeinarson

Jun 17, 2013

My experience at Brookdale Honda was very pleasant. William Carr, our sales person, was very friendly, kind, patient, and informative as I test drove 5 different cars and asked many questions about the difference between a lease and a purchase. We ended up with a lease and feel confident we made a wise choice. I've owned a Honda Pilot for the past 9 years and have been very satisfied. I look forward to driving my CR-V for the next 3 years, then getting a new Honda after that.Mary Einarson

JSELE

Jun 11, 2013

My wife and I went in just to look after seeing an ad for TrueZero options in the Sunday newspaper. I was thinking CR-V. Shortly after arriving at the dealership, Will Carr approached and asked if we had any questions, or wanted some help. After describing what we wanted, Will found a beautiful CR-V for us to drive. I liked the fact that Will asked us if we wanted him to ride along, or if we preferred to go alone. I feel more comfortable test driving without the salesperson. We drove the CR-V, and I really liked it. We ended up parking the car next to a Crosstour. Angela saw the Crosstour, and wanted to take it for a ride. I realized that if we were getting a new car it was going to be the Crosstour. Will walked us through all the options on both the CR-V and Crosstour. That was on Saturday, and before we left, we said yes to the Crosstour. Monday morning I called Will asking if he could run some more numbers again, before we made the final decision. He called back within the hour with all the answers.The decision was made to go with the Crosstour, and set up the sale for 3:00 PM Monday afternoon. We got to the dealership shortly after 3, and the car was cleaned and parked in the delivery showroom. Will came up with a few more ideas to save us more money! All said and done by 6:15, we drove our beautiful new Crosstour off the lot, and out to dinner. Best car buying experience I have ever had.

mjgrand

Jun 5, 2013

My wife and I purchased our first car together, a CR-V EX-L, through Luther Brookdale Honda and we could not have been happier with the process or result. Nash was extremely helpful in showing us all of our options and we never felt pressured to make any decisions or to purchase anything outside of our price range. Throughout the entire process we felt that Nash was on our team and that he was working to help us get everything we wanted, rather than simply trying to sell us a car. We looked around a lot before choosing to buy from Luther Brookdale, but we could not find a price that could compete with those that they offered and the selection of used CR-Vs was excellent. It was, also, very refreshing to be able to test drive the car by without a sales person and to be able to freely discuss all of our thoughts and concerns and explore the vehicle on our own. We will definitely recommend this dealership to others and plan to return for our future purchases.

Christblaze

May 18, 2013

I came in to just to drive a CRV, to see if I liked how it drove for comfort and fit. It felt good and handled good. My daughter recommended the dealership as she and her husband had purchased 3 vehicles from them. Will was so friendly and knowlegeable about the vehicle. I was going to test drive 3 other cars, but decided this was a good fit. I'd recommend Will to anyone who wants to buy without the heavy pressure of a salesman. I am from Wisconsin and enjoyed my ride home. Thanks again Will for your time and patience with me.

Deanna747

May 14, 2013

My husband and I were very pleased with the service provided by Will Carr during our car buying experience. We had just started looking at different options to trade in our current vehicle for a more economical one. Will was very helpful looking to find us the specific vehicle that we wanted and even going to "unbury" one from the snow in the back lot! He took time to answer all of our questions and to research our trade in value and what our new payments would be without ever pressuring us to select a Honda for our final purchase. Will wanted us to be happy with whatever vehicle we chose. I would recommend Will Carr and Luther Brookdale Honda for anyone in the market for a vehicle!

sanmahajan

May 10, 2013

Our experience working with the entire team of Luther Brookdale Honda was great. Our sales representative William Carr was very courteous, professional and friendly throughout the sales process.I feel very satisfied so far with our purchase. William is a great asset to Honda delaership is what I personally feel. Overall we are very satisfied, and would like to encourage new car buyers to explore Luther Brookdale Honda and must use services of William Carr for your purchaseSanjay and Karuna Mahajan

satfreeman

May 4, 2013

My husband and I were very impress with the location and selection of the Luther Brookdale Honda in Brooklyn Center. We were in the market for the Honda CRV's after many reviews researches. Our sales consultant was- William Carr, who dealt with us with the utmost care. We were explained all options of additional car add ons without the pushiness of having to purchase. We felt very comfortable with his: knowledge of the CRV's , his very likable attitude and thankful for his *Service to our Country*. We all know it takes awhile at a dealership from the picking a car, to trade in's, to finances, to ownership...so we spent 4 hours excited for our purchase feeling well taken care of. As we tell our friends about Luther Brookdale Honda and also about William Carr being a *good guy to work with* there. Thank you again William....we love the car!!

gkjos

Apr 22, 2013

Laurel was a pleasure to work with. Truly top notch. The new building is very nice and laid out well. The time waiting went fast in the comfortable waiting area. Work was done faster than expected. The new tires make the Pilot feel like a new vehicle.

piedpauper

Apr 12, 2013

Zac appeared like he actually cared about doing the right thing for my vehicle while it was being repaired. if i had just dealt with him it would have been all fives. Amanda is not unfriendly-she's just not friendly so thats why the over-all score dropped. Also rick who i got my renter from was terrific.

Erikchristenson

Apr 8, 2013

Came in for recall work. The new dealership is wonderful. I liked the waiting area and the service was fast and well done. It took less time than they quoted, the car was washed and ready to go. A great experience.

lmarieanderson

Apr 7, 2013

I liked the way that Laurel treated me. She listened carefully. She addressed the problems with my filters-again being considerate.I would definitely like to work with her again. She shared her own Honda experiences with me.LMAnderson

pkrall1969

Apr 7, 2013

Great service on a recall - love the new dealership space, service area, cleanliness, staff, etc. - very convenient location as well - will likely get our next vehicle there as well.

drjohns

Apr 6, 2013

I was in a car accident in Des Moines Iowa. My destination was Texas, It was cut short when I was blindsided and didnt see a vehicle coming next to me as I was entering the right lane. I was on 35S and the cruise was set at 73 miles per hour. I got back in my lane when the vehicle in the right lane turned and drove into my Honda, My honda was hit at the high speed on the passenger side, threw us under a guard rail and into the ditch. First, Honda stood up to its name. The other vehicle was non driveable, my honda pulled out like a trooper, though the body is badly wounded, the main frame, mechanical, electrial, engine, everything else was fine. The safety feature of the car was more than golden, we were not injured at all. The mirror on the drivers side was severed off, so I needed it replaced as soon as possible. When I brought the car in to Des Moines Honda, the police wanted me to make sure it was driveable, they advised the car was a total loss. I took it to an auto collision center who advised the car could drive, ok to drive back to Minneapolis. When I took the car to Luther Brookdale Honda, I met Laura, she was so sweet, and very concerned and showed compassion for what I had been through, and my poor Honda. She got me in right on time with my appointment, and the time she estimated would be about 45 minutes. She explained the process, so I understood. She welcomed me to the waiting area to have coffee and a cookie if I wanted. When she came back Laura explained the process, advised where my car was parked, showed me where to pay the bill, and at my surprise the bill was a small amount lower than quoted earlier. I felt so happy with my service I came right home and let my facebook world know how great Brookdale Honda is, for their honesty, and friendliness. I love my honda and my honda dealership. Luther Brookdale Honda referred me to the Luther automive I now have an appointment to start the repairs, though it is expensive, I am happy my car is not a total loss, and I am so thankful I did not sell it back to Des Moines Iowa Honda!

Onster

Apr 6, 2013

The visor on the driver's side of my 2007 Honda Civic fell off. I found online that there was actually this problem with a lot of the Civics and so it would be covered under my warranty. So, I brought it into the dealership, and it was completely covered, which was awesome, because it meant I could see again when driving in the sun! I was helped by Maurice and he was super helpful. Everything was very fast and efficient, and having been the first time I had to bring my car in for any kind of service, I was amazed at how it took much less stress and time than I thought it would. I had scheduled the appointment for 3:45 and was told that it would take a couple hours to fix. So I was definitely happy that when I dropped my car off at 2:00 (to save myself a drive later that day), they had it turned around and ready by the time it was 3:00. Maurice recognized my boyfriend and I when we came back in and pointed us in the right direction to get the car. The dealership itself was really cool. Everything was pristine, clean, and appealing to the eye. I would definitely come back to this particular dealership.

Honda711

Apr 5, 2013

The cost of the service was under the estimate and my car was ready before the estimated wait time. I was able to get an appointment for the time I wanted and the day of the week I wanted.

barbzink1

Apr 4, 2013

The guys found this problem when doing a routine oil change and I appreciate their thoroughness and their honesty. I would only come to Luther Honda.

LolaJack

Apr 4, 2013

I've always had a great experience at Luther Honda. They respect my time and treat people as adults. I could have gone elsewhere for tires but based on my previous visit and talking with Bryan I made the appointment with a dealership.

HAILEMARKOS

Apr 2, 2013

It was fast and satisfactory service for my 2012 CRV- HONDA. Keep up the good work. The price I paid was also reasonable for the service provided.

JonStonecash

Apr 2, 2013

This was the first oil change for this vehicle. I also had questions about the backup sensors and the remote start functions. The oil got changed and my questions were answered.

dk07

Apr 1, 2013

some how good and bad.i hate communit=cate withthe employee sometimes,but i quiet like the lady in the couter room becuase she is nice talking unlike the people in the service room ..they look unfriendly to me...

Hanoverguy

Apr 1, 2013

Zach Schwartz and the entire service department under his leadership is fabulous. He is always welcoming and goes out of his way to see that all my needs and questions are addressed. He offers advice in a nonagressive pushy manner and I truly value his opinion. The service waiting room is warm and friendly. The service I have received there is always prompt and effiecent.. I highly recommend the dealership for all your needs whether it be purchasing a vechilce or getting routine service, they are the best. I have done both and will continue to come backfor all my vehicle needs. Thanks Zach

raikkala

Apr 1, 2013

Brookdale Honda was busy, but I was in a hurry and they got my oil changed in record time! Laurel was pleasant and efficient. A great experience.

woodfingers

Mar 31, 2013

First I would like to congratulate you on your new building; it's very customer-oriented; nice seating area with coffee and snacks. I had warranty work completed on my Honda Pilot. The staff was very courteous and thorough. I continued to have the same problem and called Zac and he immediately got me back in and had the issue resolved. Zac apologized for having to come in again, but it wasn't his fault. Just an intermittent issue that needed correction and today I have had no further problems with it. Both my wife and I have purchased new vehicles over the years and will always come back to your dealership in the future. Superior quality, customer service and excellent staff of services techs and service writers (Zac).

antin004

Mar 30, 2013

Brought car in for oil change and asked them to check tire pressures. They are always friendly and helpful in answering questions. Service was performed promptly. Waiting area is comfortable.

thillyard

Mar 29, 2013

I have purchased many new vehicles over the past 20 years, and my experience at Luther Brookdale Honda was one of the best I have had yet. Negotiated most of the deal over the internet with William Carr who was extremely responsive, professional, and was never pushy. When my wife and I came in for a test drive William gave us the keys and let us take a 2013 Honda Odyssey on a test drive with zero pressure. When we told him we were thinking about a Toyota Sienna, he pointed out he advantages of the Honda but encouraged us to drive them both and pick the one we liked (which ended up being the Honda). Refreshing :)The dealership gave me a solid offer on my 2006 Honda Odyssey and I felt they were very fair on all aspects of the transaction. We ended up going with the Odyssey vs the Sienna and could not be happier with the dealer experience. When there was an issue with my title via the Minnesota DMV, the dealership worked closely with me to get it corrected. This dealership has also been renovated and has a nice waiting room for customers and a play room for kids. Big plus when we may need to bring in the kids for oil changes, and other service. If you are in the market for a Honda in the Minneapolis area, I highly recommend William Carr and Luther Brookdale Honda.

terrymagnuson

Mar 29, 2013

New Honda dealership is beautiful and seems built to accommodate the customer. Friendly, prompt service in a first class facility. They always exceed my expectations. Customer lounge is top notch, and everyone is professional and they respect your time. So glad we bought from Luther Honda, we'll be back next time we buy.

bclubb

Mar 28, 2013

Our experience purchasing a new Accord from Luther Brookdale Honda really exceeded our expectations. Our salesman, Will, made it very easy for us by explaining all the features, numbers, and guiding us through the process. What a treat to get a good deal and come home with a great new car! The facility was also really nice, and I expect when we need service on the car, that will be top notch, too.

DDKJ

Mar 26, 2013

Setting up the appointment was friendly and helpful. It was easy to drop my car off. The lounge was clean and spacious. Friendly, timely, and clean. Nice experience.

Sub582

Mar 26, 2013

I was greeted promptly and very friendly The service was handled quickly and completely.I just came in for service on my Honda Ridgeline and I was treated like I wasa VIP Thank you Amanda!!!

cushmans

Mar 25, 2013

I was told that it could take up to 2 hours to have my vehicle fixed...it took only 45 minutes. I was very impressed. The new waiting room is very comfortable. The service people that I dealt with were great. I will definitely be back!

sgmand

Mar 25, 2013

Mike was a pleasure to work with in the leasing of our new Honda. I will recommend him to anyone looking for a new drive(or used). The dealership is very clean and organized.

wecw

Mar 22, 2013

Car brought in for oil change and tire rotation. They found a tail light out and dirty filters. I was called by Amanda to inform me what they found and should they correct them. She gave me the time the car should be ready for me to pick up. I got there and the car was cleaned and fixed and ready to go at the time Amanda told me. I was impressed and the workers were very polite.

waynecb

Mar 21, 2013

Car in for warranty recall, service agent suggested oil change as mileage was close, and also tire rotation. Service was done in jut over an hour and I was on my way. Very nice accommodations for waiting while service was performed.

Sweetness34

Mar 21, 2013

Stopped by for a standard service on our Pilot and received exceptional service from Laurel! She was able to discount our service fee saving us about 20%. Additionally, she also provided a tip which will end up saving us significant money in the future when our lease expires.In the future I will be sure to ask for Laurel every time I need to have our Pilot serviced! She is a rockstar.

Petesrus

Mar 19, 2013

We have bought 5 cars from Hopkins Honda and will be back. Friendly sales people and great service department.I have recommended Hopkins Honda to several people.

maoldham

Mar 18, 2013

The service was timely, efficient and exceeded expectations. The work was explained completely. We were called to explain what work would be done and what the cost would be. I would highly recommend the service department or auto sells department. A happy more than satisfied customer

PamelaMacias

Mar 18, 2013

Was quoted a price, and came back for a later visit and got the work done. Am pleased with the service. Was promised a time frame and it was completed during that time. Beautiful place to wait, so time does fly by.

gsbright

Mar 16, 2013

I recently had service performed at Brookdale Honda. I always have exceptional service. I have purchased 6 Hondas from your dealership.I have always had an the best service experience possible. Chad Zastrow has become a close friend over the years and one of the reasons for my loyalty and continued support for your dealership. Caring & service is a premium nowadays and I experience that every time I return.All I have to do is call and all my questions are answered and any problems are solved. Thanks very much for all of the years of service.Gregg Bright14068 Quince Street NWAndover, MN 55304763-754-7000

crostamo

Mar 12, 2013

What a beautiful new facility and superior customer service! As a woman, who knows a little about cars, I appreciated Joe treating me with the utmost respect and showing me the features and specs of the car, so that I was able to make an informed, conscious decision. I truly feel that I purchased a car that fits my lifestyle and driving habits. I am proud to be a member of the Luther Honda family! Thanks, Joe Haertzen! And thanks Benjamin Haertzen for making the finance process go smooth and efficient!

wfields

Mar 9, 2013

The service was timely, prompt and well-done. Reminders of my service appointment were sent one week and one day in advance of the appointment which was appreciated. I would highly recommend Luther Brookdale Honda for service.

lbdrnc

Mar 8, 2013

First time having my new Odyssey serviced. Had an oil change, tire rotation and a recall looked at. I was greeted by the staff promptly and got checked in and was able to wait in a very nice area with TV, newspapers and a separate area for kids. Knowing this, I'd bring my little one to wait with me next time rather than find a baby sitter. Maurice was very professional and got me in and out quickly. I plan on coming back in the future for service. I also purchased the car here last fall and had a great experience doing that as well. Was given a good price on my trade in at the time. Their new space is much improved from across the street.

Bj15070

Mar 7, 2013

Awesome dealer. But the best thing about it, is Maurice Johnson in service. He is unbelievably easy to deal with and treats your car like it is his own. Would not go anywhere else!

devlundy

Mar 7, 2013

The new service center feels very luxurious, clean service bay & counters with comfortable seating, good cofffee and plenty to entertain yourself with (while you wait.) The wait was a little long - I was expecting to be in and out in less time, but we DID add some additional service while I was there. No pressure though. All around a good experience.

MindyKlemm

Mar 7, 2013

I had routine maintenance done on my 2006 Honda Odyssey and the price came in under estimate & was done when I needed it. I also made a whim purchase of floor mats & they installed those in a matter of minutes while I checked out. Would recommend this place to others.

sccrneo

Mar 7, 2013

I was shopping for a new Honda Odyssey. After doing much online research and price comparison amongst all the Honda dealerships in the twin cities, luther had the lowest price. When I first went in for a test drive, they were very friendly and helpful. After the test drive, they didn't pressure me and gave me time to think about. When I went back a few days later to purchase the vehicle, they were again very helpful and attentive. They made it easy to compare the different models while my wife and I decided which was right for us. We traded in a vehicle and their offer was higher than any other trade-in offer we had gotten when shopping around. They recently moved into a new building that was great. It had tons of amenities available while we waited for all the paperwork to be finalized. We plan on getting our service done there as well (though with the vehicle being a week old we haven't yet had to take it in).

wiki0601

Mar 7, 2013

I went in to get my car checked for a recall, and the windows were not working. They checked the windows and found it was not because of the recall, but because of the generator. They realized I had a warranty which covered the cost of a new generator. Ben was really helpful, along with the other employees. They were all very pleasant to work with, and they made my experience very positive!

Pkiley

Mar 4, 2013

We totally trust Zack with our cars. He tells us when we have upcoming maintenance and approximately what it will cost us prior to having to bring it in. This helps us plan financially. He is so great at his job. We are very thankful. We have two CRV's one with 205,000 miles and the other with 222,000 miles. Zack has helped us maintain these vehicles and we have gotten great value in our cars because of Zack and the great service department at Honda. Everyone is super. Thank you! The Kiley's

fazeonehnda101

Mar 2, 2013

There is always this air of familiarity and warm welcome you only get from family and old friends, all at this state of the art facility that blows you away, resulting in wait times that passes quickly due to such a pleasurable experience, and top notch service.

katsi001

Mar 2, 2013

excellent, prompt, courteous assistance. waited in a very comfortable environment complete with gratis beveragesfriendly,clear and patient explanations of problems.waved good by with a smile!

Loves Disney

Feb 27, 2013

Visited to have routine maintenance completed on my car. Zac always takes care of me with a friendly attitude and a smile. I trust his recommendations for needed service on my vechile completely. The new building is so awesome and is designed to give the customer a great experience while waiting for their vechile.

stejo22

Feb 27, 2013

I have been taking my Honda to this location for some time now and I never have any type of a bad experience. I am very pleased with the quality of work I receive as well as friendly and nice employees that take the time and explain things to you. I would recommend this facility.

dsandbor

Feb 26, 2013

The service was completed as expected in the time allowed. They answered all my questions and I left confident that everything was as it should be.

Janinegraebel

Feb 22, 2013

I was experiencing repeated problems with my new Honda CRV. It would not start on 4 separate occasions. Each time I called AAA and then drove it into the dealership. Unfortunately the battery tested fine each time. Chad told me the next time this occurred to call him immediately to have my car towed into the dealership. The 4th time this occurred I called Chad and he sent a tow truck. When they examined the battery dead, they were able to see the cause of the repeated problems and subsequently replaced the battery. Chad listened to me, heard my frustration with my brand new CRV and did everything in his power to solve the problem. I am grateful, will continue to bring my car to Brookdale Honda for service and recommend this service department. Thank you.

opsjs0

Feb 22, 2013

went in for routine oil change and they said plug was stripped and could not put another plug in. I had to trust them that the work needed to be done. so over $400 for oil pan replacement. ouch

musikhersteller

Feb 17, 2013

The staff make you feel right at home here, and the amenities are the best I've ever seen. I almost forgot I was waiting for an oil change! It's a good place to buy Honda vehicles as well.

antin004

Feb 13, 2013

I brought my car in for a recall on the power steering hose and they did the multipoint inspection and found that I needed a tranny flush and brake fluid flush. Because of my schedule, I was 1/2 hour early and they took it in right away and completed the recall in less time than I expected. They also did the other service right away and I mentioned a coupon I had at home which they applied to the repair. I am not sure about price but I can't imagine I could have saved much money anywhere else especially if you consider time and effort searching it out.Overall, I got all necessary service, a carwash and was out of there in less time than anticipated initially.

ksfi

Feb 11, 2013

The overall sales experience was fun since I was already "sold" on the new Honda Civic I was buying. Nash was very helpful in showing me the features on the car and and the options available. The service technicians did a great job in getting the car ready in record time since I asked for the rust and paint protection package that same day. Since there was no financing involved, I didn't deal with the staff on that subject. After Nash synced my phone with the car and explained the various controls and menus of the multi display screen, I was on my way home with a new car!

anderman

Feb 7, 2013

Great service, like always. I've been coming here to service my Hondas since 1995, when I purchased my first Civic. I now own a 2012 Fit. Amanda was very helpful, the service was prompt, no effort to sell me something I didn't need, a technician showed me how to check radiator fluid levels. I brought it in at 8:55 and drove out at 9:35. Job done, reasonable price, satisfied customer.

bruggles

Feb 7, 2013

I scheduled my new Accord for it's first oil change and tire rotation on line, what a slick, easy way to schedule maintenance! I arrived at the new location, WOW! Check in was fast and simple, indoors out of the elements and was shown to the new customer lounge. I enjoyed a couple cookies and settled in to watch some high school hockey on one of many TV's available. The lounge is so nice I may have to find reasons to stop in to enjoy it even between oil changes. I was in an out in 30 minutes, I wasn't even ready to go to my next destination! Everyone was friendly, helpful and professional. Just one more reason I'm a Honda guy! I look forward to my next visit even though it won't be for some time. Thanks for doing a great job and making it so pleasant.

ThaoTHoang

Feb 6, 2013

I was overall happy with the experience. The only comment I'd like to make is when I was picking up my car. Since this was my first time at the new location; I wasn't sure where to go afterwards to pick up. While I was standing there waiting, no one else came to ask if I needed any assistance. The person who I was working with when I dropped off the car was Shane. Shane was with another customer; therefore I stood there and waited until he was done. It was about 5 minutes or so, not too long. When he was done all he needed to tell me that my key and paperwork was inside at the service desk. It took him about 5 seconds. I understand that he was trying to give his full attention to the other customer, however, he could've excused himself and quickly point me in the right direction instead of making me wait until he was done.

chanthj

Feb 4, 2013

I took my 2011 Accord in for a routine oil change and got the air filer and cabin filter replaced per their recommendation. Afterward when I opened by glove box, it dropped open hard as the forgot to put every back. Brookdale Honda waiting area has snacks, refreshments and Wifi so I can work while waiting for my car.

docalamo

Feb 4, 2013

The 2013 Pilot I just bought was the third vehicle I got through Mike. He's a great guy, no-nonsense, always making sure I get exactly what I want at a price I'm comfortable with. Dave explained all the forms and the finance options in clear language. I love my Pilot. I couldn't be happier with it or with the dealership.

PaulHanna

Feb 4, 2013

Cant say enough good about how I was treated , you gave me your best price from the start and saved me money on financing . Keep up the great work.

bb24y0

Jan 29, 2013

very friendly, easy going, not pushy . Brought car inside so we could inspect it in a warm room , Warmed up cars and brought car to front door for are test drive . it was very cold out and he did all the leg work for us .

Mustang Morgan

Jan 29, 2013

Sure, you might spend a little more for service at a dealership, but I'm convinced that you get the best possible care for car. Brookdale Honda has been the only place to service my cars in the past 10 years. These guys are friendly, professional and know my Honda Accord inside and out. Why would I go anywhere else?Shane was very good about giving me details on the work completed and the results of check points. Kristi was good enough to apply my discount coupons even after the initial paperwork was prepared. I couldn't expect any more from the people I met. I only apologize that I can't remember the gentleman's name who checked me in.I have purchased three of my last four cars from Brookdale Honda. It would have been four of four, but I had to go to their sister dealership in Hopkins once for the right color. I'm a fan. (The new building is pretty nice too!)

Adena

Jan 26, 2013

We have purchased 4 Honda cars from this dealership. They have serviced all of them. We have driven each one over 100,00 miles. Their cars are quality and they know how to take care of the vehicle and the owners. We love the new building. Thanks for the great coffee and cookies.

PamelaMacias

Jan 24, 2013

Appreciated how Maurice explained the problem and my options. The waiting room is beautiful, too! Was told waiting time would be an hour and a half, and it was done much quicker then that.

purplesped

Jan 23, 2013

I have come to this dealership for 5 years and have always been treated excellently and have always felt respected and valued. I look forward to working with Maurice.

snowbirdply

Jan 23, 2013

Great and very timely follow-up by sales staff made my car purchase experience stress free and enjoyable. When I came in to pick up the new car my salesman, Troy Dorn, enthusiastically met with me and walked me through the paperwork processing and made sure I was completely satisfied before I left. The mew showroom and service facilities are fantastic as well as conveniently located close to I694.

kh1358

Jan 22, 2013

Zac explains thoroughly everything that will be done, and any new trouble that is discovered during inspection. I have a problem with the cruise control that it only seems to fail when it is cold, and he suggested I make another appointment when the weather is colder (it was in the 40s then) so that they could reproduce the problem. The waiting area is newly remodeled and extremely comfortable and well stocked with free coffee, fruit, and breakfast baked goods. Plenty of outlets for laptops.

cmberand

Jan 21, 2013

Excellent communications from service rep, new store is very inviting and comfortable for the customers. Customer waiting areas was taken into consideration when the new Honda building was built. Internet service is a must for waiting customers.

duane ulick

Jan 21, 2013

I had a coupon for an oil change at $26.99, I was still charged $35.81 for the oil change. I was contacted by Brian saying I needed additional work done, including spark plugs replaced. Obviously the service tech never actually checked the spark plugs because they had been replaced by another garage 3 months ago. I got the feeling they didn't actually check the items they wanted me to replace but instead checked to see what hadn't been done because the car has over 227,500 miles on it.

spanglishjj

Jan 19, 2013

The staff is always friendly, polite, and helpful. The new building is beautiful! Thanks to the service department, my car is well maintained and dependable. I love my Honda!

Tothb1

Jan 19, 2013

We had trouble with our 2013 CRV starting about 3 weeks into our lease. I visited the service department twice before they diagnosed the problem. They put in a new battery the second time and I was on my way. Thank you Zac for great service. We enjoy this vehicle so far and look forward to continued great service from this dealership.

Motoboy171

Jan 17, 2013

Laurel did a great job of explaining everything to me and listening to my concerns with my service. She took the extra time to explain everything and make sure i was 100% satisfied with the work. Great customer service!

SandyHenn

Jan 15, 2013

We own a 2004 CRV and it was in for its 90,000 mile check-up. I let Zac know upon my arrival that I needed to be out of there in a timely manner because of appointments later that afternoon. Even though they ran into problems with an after-market trailer harness that he so kindly replaced, I was away and on to my next appointment on time. My experience at Brookdale Honda was stellar!!

jhuttner

Jan 14, 2013

had an oil change. came in w/o an appointment. the new waiting rooms were great. there was no pressure for any additional work i was in and out in less than an hour. the car was even washed.

russ2443

Jan 14, 2013

My service representative, Maurice Johnson, was very professional in his dealing with me. I especially appreciated the way he presented different repair/maintenance options without applying pressure to do certain work. I would definitely recommend the service professionals at Luther Brookdale Honda. In addition, Luther's newly updated customer waiting area is more comfortable and spacious than any other I've ever used. Keep up the good work, and thanks for the coupon!

TSorg

Jan 14, 2013

While the repair was being performed, the customer service representative (Zac) informed me of one upcoming repair that should be performed and asked if I wanted it done now or wanted to wait (no pressure to do the repair now). I asked that it wait, for now. He then told me that the current maintenance that I came in for would be done shortly (which was true as it was ten minutes later). When asked for a price to perform the future needed repair, he happily gave me the quote and explained the warranty that came along with the repair. As a side note, the new customer lounge is excellent and comfortable.

Jackie G

Jan 13, 2013

I purchased my Honda Fit from Brookdale Honda and when I was looking for snow tires for my car I contacted several tire stores and I also talked to Shane at Brookdale Honda in the service department since he has handled my express service before. Shane quoted me a good price on my tires and made sure that they were the right tires for my car. I found out that several of the tire shops had been quoting me the wrong size tires. Shane greeted me when I arrived and made sure that I was taken care of quickly. I would recommend Shane to anyone looking for excellent service.

stonegarden

Jan 12, 2013

My Honda CRV was bought and maintained here. Everyone has been extremely friendly, even with my many questins if I don't quite understand what they're doing. Just had a maintenance thing done in their new facility. Big roomy area to sit in, and coffee and snacks offered. It was a 2-3 hour maintenance so I decided to bring my laptop along and work there using their wi-fi. The new facility has a cubicle area you can work in with places to plug in. They also have tvs in them so you could watch what you wanted if you didnt want to watch either of the two other large screen tvs there. These guys are located near me, and its always been good. My honda has been a little workhorse for me, and always felt pretty safe in bad weather. I would definitely like to get another Honda when the time comes.

Reschb

Jan 10, 2013

Came in for service, shop is well lit and clean. Service guys were friendly and efficient. Waiting area is well designed for business people that work remote - fast internet and nice little cubby/desk. Service was completed quickly. Very positive experience.

ztnesbk

Jan 8, 2013

In for my scheduled oil change and replacement of a headlight. Shane was extremely helpful. Other issues were found and taken care of promptly. The new building is very inviting and comfortable.

ycurry

Jan 7, 2013

Zack is my guy. He has taken care of me for over 10 years. I'm totally comfortable and Trust what he tells me. I usually have the work done. I'm not into understanding car issues but over the years I've learned so much from him. He has always been patience with me and now that he knows me well - See, I totally stress out with car issues and he is quick to say Don't stress yourself out over this Yolanda. I'm sorry but he is the only one on your team that I trust to leave my car with. I did meet the new lady she sits opposite side of the floor from Zack. The week of Christmas I had scheduled an appointment with Zack before I got there he had a family emergency and had to leave. She took me right in for the amount of time that I spent with her I felt comfortable but I didn't leave my car I rescheduled. She made me feel like I could trust her I was very comfortable while talking with her. She understood my feelings of only wanting Zack because she has customers like that too.

JVerBout

Jan 5, 2013

Maurice was so friendly and helpful to me! He listened to me explain the issues with my car patiently and did not pressure me in the least to perform the suggested work. As a woman, I felt comfortable working with him! My only "issue" would be that day I went was more busy and the employee next to him was too stressed or something and was complaining a lot about being busy, a customer waiting, etc. and I felt it was in poor taste to complain so loudly in front of other customers. Would I go back again? Absolutely!Sincerely,Jessica VerBout, Mpls., MN

Shelleygunn16

Jan 4, 2013

I love Brookdale Honda. They are a Class A dealership and I wouldn't go anywhere else. The service department is fabulous, your new building is beautiful, and my favorite salesperson is Michelle. Thanks

m002946

Jan 3, 2013

I was treated very well. The waiting area for customers is great - with lots of room for seating, work stations, refreshments and tons of reading material. I had called ahead and the information about cost and time I was given over the phone by a different employee was the same that I was told in person. My car was serviced within both the time and cost that they told me it would be. Laurel was very pleasant and friendly.

Annmcg

Dec 29, 2012

Great! Wouldn't go anywhere else! Super, fantastic, stupendous! We do all our car work at Brookdale Honda. Staff is helpful. Cars run great. Always looking out for how they can help me.

kevvy

Dec 29, 2012

Good work. Lauren was very professional and pleasant. Very new, nice lounge area, with tons of space. Shop fees are still pretty high, but competitive for the metro.

llammi1

Dec 27, 2012

I wanted to get new tires before i went up north for Christmas. The service dept. was very accoomodating : prompt scheduling, assuring the tires i chose were in stock, and quick service. They checked out the car thoroughtly, noting i had a bad wiper and and needed a new battery. I was provided with a service gift card during the summer, when i had my brakes done (another positive experience) and was able to use a coupon provided by my deater in a mailed flyer. I was very pleased with my service overall: scheduling, work, cost and personal service.

LaurenHopps51

Dec 26, 2012

Zac and the other members of the service center are great! They're very friendly, efficient and go out of their way to provide a positive experience. I will NOT be going anywhere else for car maintenance.

twbusch

Dec 23, 2012

Shane was very courteous and professional. Brought the car in for scheduled maintenance but was not the original owner. Shane quickly changed all records to reflect the new ownership. Service was completed In a timely manner and with no hidden costs. Very nice experience overall.

Georgehog

Dec 22, 2012

We took the car in for the 90,000 inspection, tune-up and timing belt replacement. They did a great job and I would highly recommend them. We have all our work done there.

nicholas.johnson.9231

Dec 21, 2012

I have had my civic serviced here for years and have always found the service and facility in excellent order! Ben and Amanda are just great people that I enjoy seeing when I come in.

alexks

Dec 20, 2012

In 2002 I bought my Honda Civic from Luther Brookdale Honda. I have used them numerous times for repair services and have always been pleased with there work and commitment to customer satisfaction. There repair prices have always been fair, and I look forward to working with them in the future. I hope to get many more years out of my civic with the help of Luther Brookdale Honda.

jbaldwin8590

Dec 20, 2012

Maurice Johnson in the service department understands the overall service experience from a customer's perspective. He works on your behalf to make sure your car is repaired properly, on-time, and within the expectations that he set at the beginning of the process with regard to cost of repair and time of delivery.

jenarm0320

Dec 20, 2012

I felt that Laurel was very professional and great to work with. She called me back right away with the information I needed and kept me updated during my service appointment. I love the new facility! I highly recommend Luther Brookdale Honda!

AlexFink18

Dec 15, 2012

Service at Luther Brookdale Honda are prompt, friendly, efficient and are very professional, this time Rick and Ryan or Jay help me with my car.

JMR55444

Dec 12, 2012

Ben Wysocki was very helpful and explained what he thought was the problem and how they would go about finding it out. Everything was very satisfactory.

Jenaberg

Dec 11, 2012

The waiting area was awesome Even tough I waited for 2 hours It went fast coffee and a personal cable tv sure makes the time fly. The workers were very kind and efficient. I will defiantly be back!

mmboys

Dec 9, 2012

Everything was done as expected with no surprises, on time and a car wash too. The new facility is a great place to wait for service.

dsandbor

Dec 8, 2012

Everything was done as expected with no surprises, on time and a car wash too. The new facility is a great place to wait for service.

Mplsatty

Dec 6, 2012

They are honest and forthright about your repairs and service options. I took my 2010 Accord here for regular maintenance according to the in-dash maintenance minder. Although I had signed-off on several services, Shane indicated that I had done one of them on a previous trip and so they did not do it again. He indicated this without prompoting or asking. I greatly appreciated it. It proves they are honest about what really needs to be done. I would highly recommend this dealership. They have beautiful new facilities as well.

ckloewe

Dec 4, 2012

I purchased my first car from Brookdale Honda in 2001 and my second in 2011. Because of the amazing service at Brookdale Honda i will never buy a car elsewhere. Amazing service!

jfvickers

Dec 4, 2012

got in right on time, service done quickly, well, completely , professionally . i have never had a problem at this dealership . i use them for all my service needs. i have had problems with the quick lube places.all great!

CarolCorgard

Nov 30, 2012

My experience with Luther Honda service was great. My window quit working, after trying a new switch the mechanic found the wiring harness was bad. It took longer than what we had expected due to having to overnight the part but they were great to give me a loaner to use and Maurice was very good at keeping me informed on what they found. I will definately go back for future repairs.

tarab

Nov 29, 2012

I bought my Honda Fit used from this dealership. I have been very happy with the car, but I also am happy with their service. They do a good job at not making you wait for long periods. They do take the time to explain what are the options, and their waiting room is one of the most luxurious I have ever been at. I would recommend this dealership!

nakok

Nov 23, 2012

The people at Brookdale Honda have always been great to work with. They are always friendly and will answer any questions I have about my Honda civic.

ICEREF

Nov 21, 2012

Outstanding service and professionalism from Zac Schwartz - I have 2 Hondas purchased from this dealer - I trust them completely with both vehicles - appointments are easy to make - fit my schedule - confirmed by email - work is always done completely and on a timely basis - staff takes the time required to diagnose and solve vehicle issues and keeps me informed - recommend this dealer highly - and Zac Schwartz, in particular

nitind123

Nov 18, 2012

I went to this dealer to get a B13 maintenance service on my car. I had to wait 15 min. for somebody to come and talk to me. 1 person (not at the counter) came to me and started talking to me and took all the details about the service I need. I told him not to do the "1" service i.e. rotate tires. He asked me to wait in the lobby. After some time another guy came in and told me that the service was done and they did not rotate the tires as requested and he said he will have to prepare my invoice and left. He asked me to wait at the payment counter and said he will be back with the invoice. I waited there for 20 min and no body showed up. I talked to the payment counter lady and asked her to see what is happening. She left and came back with my invoice I paid the invoice and came home. I have some concerns about the service - B13 service is regular Oil change and multi point inspection, Tier rotation and Transmission oil changeThis dealer charged me for oil change and multipoint inspection, tire rotation (which was not done as requested), did not charge me for parts for transmission oil change, which he is now claming that it was done and the parts department has failed to put the transmission oil charge on the invoice (which is difficult to trust). So finally after paying ~$150 I am skeptical about if the tires are rotated or not, transmission oil changed or not. Very disappointed. An excellent example of poor customer service and lack of co-ordination between various people working with a customer.

VeronicaLasovsky

Nov 17, 2012

Service was done in a timely matter, very professionally. Communication was very friendly and accommodating. Great new facilities with extraordinary features to spoil the customers and make them feel pampered while they are waiting. I also appreciate that the workers gave me a ride to and from my friends' house while working on my car.Great service all around!

Aly91

Nov 15, 2012

My first time there and overall a good experience. I brought my car in for an oil change and it was done in less than forty minutes. Their new building is spacious and has all of the accommodations for you while you wait for your car to be done.

jnoreen

Nov 15, 2012

I brought my new CRV in for an oil change and an anti freeze leak. The service was very good. I had received in the mail a flyer from three Luther dealers each flyer had an oil change price. and each was different by a significant amount. Brookdale did honor the less expensive flyer amount. The three service doors are confusing as to which one to enter. One of the many messages I listened to when I made the service appointment talked about the move into the new building in a few weeks. Are you moving again? The two new facilities are a welcome addition to Brooklyn Center.

Loves Disney

Nov 15, 2012

The service department at Brrokdale Honda is always helpful and concerned about me, especially Zac. I work with Zac when I bring my car into be serviced and am impressed with his professionalism. He always keeps me up to date on the repairs that are being done on my car. The new building is designed for customer comfort.

Honda Enthusiast

Nov 14, 2012

There is a vibration in the tires on my new CRV, and there was a leak from the automatic transmission. They replaced the O ring between the transmission and transfer case to fix the leak, and re- balanced the tires to try to reduce the vibaration I feel in my hands on the steeting wheel, and my feet on the floor of the driver's compartment.I can still feel the tire vibration, but it is less than before.The service people, Amada Borreson, Zac Schwartz, and manager Jay Hanf did a good job, treated me very nice, and listened to my problems.I think there was a factory manufacturing failure when the transfer case was attached to the transmission, and I think the Bridgestone tires are not very good quality, and require too much weight to get them in balance.

hondaownermn

Nov 14, 2012

The service was great and the communication very helpful. Chad is very knowledgeable and explain in detail what my options are. deaKeep up the good work. Love your new location.

jamie443325

Nov 14, 2012

Maurice was extremely helpful and accommodating. He contacted us timely and did everything he could to make sure we were 100% satisfied. THe service facility is brand new and amazing, I will always take my Honda here for service!

tpeschman

Nov 12, 2012

Maurice was more than accomodating. He even smiled when I looked at the wrong car and thought my headlight had been damaged. He is a true asset to Brookdale Honda!

mike.beavers1973

Nov 8, 2012

The service department at Luther Brookdale Honda is the best I've ever encountered. They are thorough, they advise me when they see an issue with my car while my car is still being worked on (Buerkle Honda would always advise me of issues AFTER the car was done being serviced and was already washed up and ready to go - so inconvenient), and their staff is friendly and knowledgeable. Every Honda I've owned always goes back to Brookdale Honda to be serviced. I don't even think about going anywhere else.

mrricci777

Nov 8, 2012

Good service, great new place! Love the waiting room! I actually look forward to having my car serviced there because I can have quality "down time" and know my car is being well cared for. The staff is always courteous and the servicing takes no time at all - before I've had my full cup of coffee, I'm done and on my way back to work! Great job!

Obrugen

Nov 8, 2012

Great service and friendly staff! My car was serviced very quickly and I was able to pick it up sooner than expected. Will use this dealership again!

Roberta Spohn

Nov 8, 2012

Amanda is always friendly and very helpful. Anything I come in for is always done well and quickly. I always leave happy and satisfied. Keep up the good work.

Myhonda03

Nov 7, 2012

Service was great and those that have work with us have been very helpful and knowledgeable with their work.The service we need were explain in detail. We have made some friend at this dealership. Keep up the good work. Love your new home and the homey environment at the waiting area.

Babsaroni

Nov 4, 2012

We were really pleased with the friendliness and helpful pointers regarding the entire process of leasing our 2012 Honda Civic. Michelle, Tom and Ben are class act people and know how to treat customers. Thank you so much for making this experience stress free and fun!

csodnik

Nov 4, 2012

Took a half hour longer then said and didn't even do a tire rotation..only oil change. But awesome and friendly staff. Love this place otherwise would go nowhere else.

Elsie1

Nov 2, 2012

I have always received service here that I can trust and feel good about. I have noticed that service here seems to take longer than at other dealerships. But the customer lounge is comfortable, and I know that the service and quality are worth the wait.

hljasper

Nov 2, 2012

Wow! What a wonderful new building. Not only attractive, but very well planned. I had every comfort and convenience I could hope for. Ryan greeted me immediately and then made the process informative and seamless. As I filled my time looking at the cars on the showroom floor 3 more people offered to help. I will tell everyone I can about this great dealership. Harold JasperP.S. The cocoa and cookie - delicious!

tiger500

Nov 2, 2012

very professional. explained things well, easy to understand. everyone was very pleasent and offered a smile or greeting whether they were working with me or not. new building is great, comfortable waiting area! very pleased with service as well as the purchase of y car at Brookdale Luther Honda!!

mtilwani

Oct 30, 2012

Excellent service. I was pleasantly surprised to find a cubicle, free internet and snacks to spend my time while my vehicle underwent spa treatment. Honestly speaking it wouldnt bother me if I had to wait additional 30 - 60 min. The environment was extremely comfortable. The vehicle was well taken care off and shining clean by the time it was returned to me.

InfiniteJoy

Oct 29, 2012

I had a pleasant experience buying a new Odyssey tonight. Nash was very good to work with and helped me understand both the car and the process - I would highly recommend him. I did not experience any of the "normal" pressures or games of car buying. Even the finance guy was not at all pushy. I had done my research and knew what I was willing to pay, and they accepted my offer. Upon picking up the car, we noticed a few small pin-sized bumps in the body paint and they were very quick to arrange for taking care of them. Seems like a very minor defect today, in the emotion of a new car, but could become a major problem if it rusted. A very good experience all around, so I am happy to give five stars.

malark50

Oct 27, 2012

Very friendly service and easy to schedule online. Facility was beautiful and the waiting room was very comfortable with a large variety of refreshments. Service was right on scheduled time and a good job was performed.

jrhonda

Oct 26, 2012

Brought our honda pilot in for recall on headlights. we discovered a problem when leaving with steering wheel "bouncing". Returned to dealership and Jay did a test ride with us and diagnosed a problem with one of our tires. Ben called good year and they offered a small percentage towards a new tire. I called goodyear with number Ben gave me and after insisting this was a defective tire she agreed to call and speak with Jay. After speaking with Jay who confirmed tire had about a 6 inch area that was defective...separating, our cost went from $65 to $30 for a replacement tire..($51 with mounting) Not fun to have problems with tires but we're happy with the resolution.We plan to return for our 105,000 mile service.

Honda Enthusiast

Oct 22, 2012

Dealing with Brookdale Honda was great. They met all our expectaions, and our sales person John Tearle was the best in helping us get the lowest price and explaining all the features of our new Honda CRV

n000421

Oct 21, 2012

Since I just purchased my 2012 Accord in July, I had a few questions on operating some things in my car and Ben took the time to explain things to me while sitting with me in my car. I also observed a man having trouble with the confusing coffee/tea machine and a lady from the dealership who happened to come by for coffee walked him through the whole procedure and made sure he got his beverage.

neps0005

Oct 20, 2012

The customer service was efficient, informative, and courteous. Their was a lot of attention to detail on even things that I had not mentioned as a concern that was brought to my attention.

thewillses

Oct 20, 2012

Ben Wysocki was very polite & professional. However, in trying to get an appointment, I was UNABLE to get through to Express Service desk 3 times when I called. The phone did not roll back to the operator even when 2 of the times I held for more than 3 minutes. I finally drove over to your building to get service and to register my displeasure with your phone situation.Even if you are in the process of moving to new facilities a customer should not be left dangling on hold, nor should one have to leave a recorded message for a return call. Often recorded messages are not returned in a timely fashion because of other customers right in front of you or the recorded message is overlooked or missed entirely. Customers want to leave a message to a "live" person for immediate attention. Having been in sales for over 30 years I know that your present satisfied customers are your best source for future new car sales and future service work. Please get your telephone proficiency up to the standards of your sales and service departments.Thank you,Guy Wills

emcurt2

Oct 19, 2012

I bought my Honda Accord through Brookdale Honda, and would highly recommend them for the quality of service I receive when I taken my car in for maintenance.

Shelio

Oct 18, 2012

We have purchased 3 vehicles from Luther Honda and although satisfied with the sales experience it is the service department that continues to bring me back. They are extremely curious and helpful. Always taking time to explain repairs and cost and just over all very easy to work with.

screutz

Oct 16, 2012

No games, just shot me their most competitve price and matched another dealer out of state. In and out in just over an hour with financing and entertaining 3 kids.

ico9clast

Oct 10, 2012

Oil change went perfectly with car wash for $29.00 plus I had a $30 gift card from previous service coupon. My car advisor did a nice job of not pushing other service too hard.

jerrywoods287

Oct 10, 2012

I was very satisfied with the scheduling and repair. work done on my 2006 Odyssey. The estimated time of 2.5 hours was completed in 2 hours, to my delight. The service manager who checked me into the shop was extremely polite and did everything very professionally. Thanks for the prompt service.

Daniasbury

Oct 9, 2012

The service I received was prompt, efficient, and thorough. The staff I dealt with were friendly and took time to explain the status of my car. I purposely bought my car at this dealership because of their service department's reputation. Great job!

s.foster07

Oct 9, 2012

I purchased my vehicle at this location and have continued to be pleased with the service I receive. The speed and quality of work in unmatched to any other places I've used to service my vehicle. The communication is clear and their willingness to answer any questions is great.

bgfot

Oct 7, 2012

very good dealership to bring your car to for service or repair service writers and technicions are knowlegable and friendly would definetly recommend this dealership to everyone for sales and service Nash is the best sales person ever

tathulin

Oct 5, 2012

I have to bring my car back in because the trim on the seat was not properly reinstalled. I contacted Shane the night I picked up the car and he assured me that they would correct the issue. He made a appointment for monday. The problem is not with shane but with the trim and mold service tech for not checking his work prior to signing off on this.

33palmtree

Oct 2, 2012

I have received excellent service every time I have brought in our Accord for service. Amanda is very thorough with explanations of service work being performed and accurate with price quotes. She even remembers me and addresses me by my first name each time I visit and THAT I like! I am not there that often either!

gymmiller

Oct 2, 2012

I recently decided to keep my 2006 Honda Civic and had quite a bit of work (new tires, brakes, etc.) done. Each experience at Brookdale was great. Over the weekend I experienced a pretty annoying squeeking in my front brakes. Ryan Peterson got me in the next day, found a small rock in my brake that was causing the problem, test drove it several time and best of all.....he didn't charge me! Ryan Peterson is a true asset to Brookdale Honda!Thank you!J. Miller (Honda owner since 1974)

lawrencedonnar

Oct 2, 2012

I purchased the car from Luther Brookdale Honda because of the service reputation and it has not disappointed me. I will purchase my next CRV from them also.

bobber12

Sep 28, 2012

I enjoy having service to my Honda done there, as the staff is very friendly and knowledgable. The lounge area is nice, comfortable, with plenty of snacks and beverages available.

Paul Hermodson

Sep 28, 2012

Shane was great to work with. He went above and beyond what he had to do to get the work done and make sure I had a car for the next day. I encountered the best customer service I have had in a long time.

rpb5959

Sep 24, 2012

I had general service work done on our 2009 Honda Accord that's required with the service light B, 1, & 2 for going over 50,000 miles. The service department was friendly and the quality of work was little above average. With this all being general service work I was expecting a different pricing structure, but I guess that's what you get for pricing at a dealership. After I get pass 100,000 miles I will definitely be doing more price checking. I left the car at 9:00am and came back around 12:30am and was a little surprised they didn't wash the car as they had stated when I dropped it off. I didn't have time to go back in to get that done and hope they focus on their checklist of activities better next time.

acousticjulia

Sep 19, 2012

My mom purchased her third Accord from Brookdale Honda and always brought it there for service because she loved that the guys knew her name and gave excellent service. After she passed away, I thought I'd bring it in for a basic oil change to pick up the maintenance records, but also found such great service and great quality professional work. I love that they know you by name and are able to get us in quickly for regular maintenance. The price is a little more than my neighborhood mechanic even with coupons from their website, but so far seems to be worth it for the great customer service.

Srj5015

Sep 19, 2012

The scheduler was very informative, patient and very nice to deal with. My CRV is new to me and I did not that I had a computer code come up when service was due. She waited while I started up the car to get the codes and then explained what each code meant. she even quoted me price on the spot for the work and the quoted price was the same as my final amount due. When I brought my car in at the appointment time the three techs were all either on phone or with a customer but two of them gave me eye contact and said they would be right with me. The tech that took care of my car came and explained that I had a screw in the sidewal of my tire, said that it was still holding air and provided me with a quote for new tires before I left. It was not a high pressure sale and I was very happy with my experience.

Vickie D

Sep 14, 2012

Amanda is amazing at her job. She is very professional and takes the time with the customer to understand the car and its needs. She remembers the customer on future visits and the cars when we call for an appointment. We have owned many cars throughout the years and have never had the service we receive from Amanda. Brookdale Honda is very fortunate to have an employee like Amanda.

OldGuy51

Sep 13, 2012

First time in for service on a new vehicle, not purchased from this dealership. Ben Wysocki was respectful, courteous, professional. When I requested full synthetic oil change, he indicated the factory recommended synth blend met all requirements, and would provide a savings in cost.

kstevens1221

Sep 11, 2012

I have had nothing but awesome experiences at Luther Brookdale Honda. I bought my car from there and return every time I need a service. Many places you go, especially as a woman, treat you as if you know nothing and some literally make fun of you as you stand there. The people I work with at Brookdale actually take the time to teach me what's happening with my car if I don't understand something or have questions. I've had to do a lot of small fixes on my own with various cars so I'm not a complete dunce but I won't pretend to be any kind of car expert...and they take that as an opportunity to teach not tease.

On the road

Sep 11, 2012

The staff were extremely helpful and did an exceptional job with communication. It has been by far the best customer service I have experienced while visiting a place of business in some time.

bschipper

Sep 9, 2012

They delivered great service. The job was done on time. I highly recommended Luther Brookdale Honda service. I will give them my business again. Thanks!

erin.stepka

Sep 7, 2012

Service department is excellent. Ben was very helpful and informative. The estimated time for service is on time or sooner than expected which is very considerate.

Rolland

Sep 6, 2012

I have brought my Honda Civic to Brookdale Honda since I bought it brand new in 2001.They have done all the maintenance. I am a very satisfied customer. They go far beyond what expectations I have had from previous dealers.

RLinn

Sep 4, 2012

Always gave me good information on repairs needed. Example, 175,000 miles on my rear brakes before I needed my first replacement - could have done sooner and I would not have known. That brings me back again and again. Thanks Maurice

si.lam.50

Sep 4, 2012

Yang is a very good sale man. He has helped me a lot in negociation for this business.He has a good knowledge about Honda cars and has a faithful relationship with customers.Honda is the best car to most Asian Americans. No wonder why my family and I are driving Honda cars.I will come back to this dealer and talk to Yang again when there is a need to buy Honda cars from my friendsThank you Si Lam and Vivian

matthew.jacobson.50

Sep 3, 2012

Dealer failed to deliver on promise #1. Dealer failed to deliver on promise #2. Excuses continue to come. The dealership pressured us to get in to meet their month end deadline, but they cannot deliver the car as promised. We are still waiting after two failed attempts based on their promised dates.

slorentz

Sep 1, 2012

I bring all my Honda's to Brookdale Honda for service. Everything is always ready for my arrival and departure, making service a breeze. I recently had the timing belts and water pumps changed on both my Acura TL and Honda Oddysey. Both times, the dealership made sure to mention the internet coupons, helping me to save $100 per service! Each time, they had a free rental car prearranged and it was mere minutes on both sides of the transaction. Great job guys!

ttophen

Aug 31, 2012

From our first visit to Brookdale Honda prior to purchasing our 2009 Accord, we found employees friendly and helpful. This has carried forward to the service department, where we are always treated fairly and the work done has always been excellent. Our most recent visit was no exception, as we were taken care of promptly, all staff we dealt with were very courteous and the work done was excellent.

michelle.klinga

Aug 30, 2012

Shane was very helpful in making sure my service was taken care of right away, didn't make me feel bad about being so far past my maintenance minder, and identified that I could use a tire rotation for optimization of my front wheel drive, even though I was not scheduled for one.As always, a pleasure to work with these guys!

ckone

Aug 27, 2012

Zac is the best. He is always friendly and kind. I feel confident that he is being upfront and honest with me and that is hard to find now days. I appreciate the fact the he takes such good care of my car every time I come in for routine maintenance. He always answers my questions and is just an all around great person!

thomas.turan.7

Aug 27, 2012

When I took my Hionda Fit in for it's first scheduled maintenance outside of oil changes, I was not expecting the positive experience that occurred. Maurice helped reduce mybill rather than increase it. While waiting, I was also able to observe the staff work with other customers, and it is clear to me that this dealership "gets it". They carefully and respectfully explained each person's bill. To top it off, they washed my car: something I believe to be a realtively small courtesy; however, I can't tell you how many times I have spent hundreds or even thousands at other dealers and not received that courtesy. Of course, i would like to pay even less for basic inspection and oil change, but having said that, I would definitely recommend Luther Brookdale Honda's service.

kjohnson

Aug 22, 2012

Always a pleasant group of people to work with - service is performed in the time they told me. I can trust them to do the work that I have requested.

Loves Disney

Aug 21, 2012

Zac is always helpful everytime we bring our hondas for maintenance. He explains everything that needs to be done. I trust him completely. I would reccomend him to all our friends that own hondas.

buttercup5!

Aug 18, 2012

Maurice Johnson has coordinated the service for my car on several occasions. He is always able to schedule me in a timely manner at a time that works well for my schedule. He is thorough, forthcoming,and never tries to pressure me into having work done on my car I hadn't planned for. As long as I drive a Honda, and as long as Maurice is working in service, I will be going to him for assistance.

Czeig

Aug 18, 2012

I took my Honda Accord in for an oil change and the service was very quick. They had me in and out of the dealership in about 15 minutes. The past dealership I used to go to took at least an hour. The customer waiting area was very clean and comfortable.

sap1234

Aug 18, 2012

From the first time I phoned in for a service quote (for the 105k miles service on a Honda Odyssey), I felt that Shane provided the attention to detail I was looking for. His courteousness and friendliness were top notch -- matches or exceeds my BMW dealership service experience (my other car is a BMW 330).The dealership is smaller and has less "customer facilities" than I am used to at other Honda dealerships. What I also probably missed was a shuttle service for drop off which I know another Honda Dealership I usually go to provides.But other than the two minor nice to haves, I was very impressed with the service department -- it's people to be exact. Regardless of who I conversed with in the service department, they were consistently exceeding my expectations. I was attended to immediately as I drove in, they listened carefully and the paperwork was quick. What really got my attention is how quick my minivan was ready after the service -- timing belt replacement, accessory belts replacement, tensioner replacement, coolant flush, steering fluid flush, brake fluid flush, multipoint inspection and all fluid topups -- I brought in the vehicle at 11 am and it was ready for pickup by 4pm the same day.Every minor detail that I mentioned was attended to without a single miss out.If this their daily quality of work in regards to communication, attention to detail, followup, punctuality and consistently going the extra mile for the customer, this Honda dealership's service department is miles ahead of the other Honda dealership service department I have used so far (I will not mention which).Though, I do wish Honda's overall labor rates would be lower. This is not specific to this dealership. The labor amount is $700 of the total $1200 bill. As a result, I am still motivated to keep an eye open for an alternate shop if I can.I have not had a chance to check the quality of (mechanical) work, which will only show up over time on my vehicle; or how the dealership handles customer complaints or issues. I'll have to hope that they meet or exceed expectations there -- which is really important.My first point of contact was Shane Stegeman. If he hadn't consistently impressed me with our first encounter and the second, I would probably not have come in here in the first place. I am now glad that I did. Of course, the 10% discount coupon on their website did play a big role in that decision too. On my experience so far, I would rate this 9 out of 10.

RDFranz47

Aug 15, 2012

One issue: They did not reset my oil indicator to 100% causing my to have to return to the dealership to get the indicator reset.

Hanswede

Aug 12, 2012

I did not have an appointment but was in the area of the dealership, Chad woked me in even though they were booked up for the day (I explained to chad that I lived 60 miles away). The repair was made and I was on my way in an hour and a half. Great service at a reasonable price.

burletck

Aug 11, 2012

The customer lounge was very busy, which made it hard to find a place to sit. The free wifi was very nice and service was completed in the time estimated.

coachpaulz

Aug 10, 2012

Maurice was kind, considerate and very positive. I came in for an oil change and he suggested that I get the tires rotated as well. I asked him if there was a complementary car wash and he said, "Yes."The car was still very dirty from our recent trip to the cabin. I still plan on coming back 2 more times to use the $200 gift card we received when we started our lease. We hope to have all three things done:A. Oil changeB. Tires rotatedC. Car washThanksPaul and Jane Miller

el12345

Aug 10, 2012

customer service was great. I was just dissapointed that while my car was being worked on something happened which made me have to bring my car back and have it worked on again and they had it for almost a week. They made up for it by not charging me for the initial service but it was still an inconvieance to have to deal with being I live almost 40 minutes away.

Crumpet

May 7, 2012

After several weeks of trying to decide if we were going to turn in our van and get a new CRV, my husband stopped by Luther several times "window" shopping. He was greeted each time with no pressure. When it came time to decide we worked with Michele as she had been recommended to us by friends. I came in with not a good attitude as I was not ready to buy, but my husband was. I explained to Michele my hesitation and we talked at length about the vehicle..again no pressure. By the end of the conversation I was sure we were making the right choice. All the paperwork was completed along with getting your license plate the same day, and we drove home with it a few days later...due to our schedule, not thiers. We did finance through them also and we were presented with the usual extra options. Again, no pressure and we made our choices that were right for us. The financing was excellent, much better than we could get on our own..believe me I tried. Since then we have had a question or two and Michele hopped right on them with an answer. We definitely buy from Michele again with no hesitation.

moraguerra

Apr 13, 2012

I bought my care from Luther Brookdale Honda about 3 months ago. Jamie Anderson was the sales lady that helped me out. I was working with her about a week before I went with the car I ended up choosing and she found exactly what I was looking for in a car along with all the luxuries I expected. Also I gave her the amount I was willing to spend on a car and it was within that range. I worked with Adam on my extended warranty and he was very professional but could have been a little more approachable. Overall my experience was great and I still love my car.

erin1201

Mar 27, 2012

I was working with a salesperson named Michelle and was ready to purchase a Honda CRV and was working with her on prices. She quoted me a price and I wanted to negotiate a price based on research that I had done. She stated that was her best price, which at that time I asked if she could check with the sales manager. The sales manager Tom Groves came over and was very rudely stated that was the best price that he could give me. Tom was very rude and loud and he said go ahead and check other dealers and see if you can find something better someplace else. I was a bit appalled at his comment. It made me feel like they could care less if I purchased a vehicle or not from them and that they were doing me a favor just by talking to me. I stated that I would check prices at other dealerships and that I just did not want to be taken advantage of with pricing based on my research. At this time Tom Grove shouted and I mean literally shouted Are you calling me a Crook. He said it so loud that an older couple working with another salesperson turned around to look and see what was going on. Now I was completely mortified by my whole experience and stated to Tom Groves I never called you a crook and it was time that I left. As I was walking out the salesperson Michelle whispered a nasty comment to me. I have never been treated so poorly and was shocked that people at the Car dealership would act this way. You could not pay me to go to this dealership. It was the worst experience of my life.

sally9795

Feb 29, 2012

I bought my HONDA CRV 2005 from Brookdale Honda and been servicing it exclusively at the same dealership since.At my last service appointment at 7:00am on Dec 21st, 2011,a great disservice was done to me. The service included a rear brake replacement due to which I availed of a compact car rental. When the rental car was brought out to me it was covered completely in frost. The technician (Chris) who handed over the key had to be prompted to log the fuel level and mileage and he didn't conduct me around for an inspection of the car. The car was still covered in frost including all the windows except for a small region of the windshield which had been scraped. He turned the heat full on, obtained my signature at my prompt and handed me the keys. Since I've been occasionally renting car from Brookdale Honda it never occurred to me I was being led into a trap. Because of frost the body of the car was invisible and I trustingly signed the rental papers.It was a working day for me as well. I drove home, parked my car in my closed garage.I was shocked when your service personnel told me the car was damaged during the time I was in possession of the car.He said there was a deep scratch on the bottom of the rear passenger side door. I strongly and vehemently denied that it happened on my watch but the manger Jay Hanf together with Chris was adamant that it was my fault. They also insisted that my insurance would take care of it and that I didn't have to pay anything out of pocket.This has caused not only a potential increase in my insurance premium but also my trust in Brookdale Honda.

Andyj

Jan 10, 2012

I initially called Brookdale Honda's service to have my vehicle towed in. My wife and I were stuck at the mall. I spoke with Reed and he told me it sound like a dead battery. He offered to come jump start us for free. When he showed up, he confirmed it was just the battery and got us started. He then had us follow him back to the dealership and not only tested our battery, but also washed our pilot all for free! My wife and I were very relieved and happy with the help and service! We will most defiantly be back!

kkragt

Sep 19, 2011

Rating could have been better if I would have had more than 1 gallon of gas in the tank when I left the dealership. My first stop with my vehicle - the gas station. Also found a significant dent/scratch with rust above the passenger side door. They refused to fix it. Yes, I should have noticed it while at the dealer, but did not. I know it is "used" but this was something that was very noticeable to me.The General Manager apologized about the gas and even sent me a Luther gift card. After talking to him, I felt a little better about my experience and may go back in the future.

dand85

Sep 15, 2011

I would recommend Luther Brookdale Honda because they were very helpful and knowledgeable about the cars they had in stock. I was also very impressed by the selection of used cars they had. I was able to drive away in the car I purchased that day. They worked with the bank to get me a great rate on my loan and I left feeling great about my new car.

annfroe

Jul 25, 2011

Jon is so awesome! I have bought 3 cars from him and he is tops! I would buy from him again and from Brookdale Honda! A truly exciting adventure and one I am so happy with. Thanks Jon!

tboneand

Jul 23, 2011

Great selection. They got us a great rate for financing...1/2 of what a local bank had offered us. Paperwork was completed and car was in our hands quickly. Easy purchase.

kristikiel

Jul 21, 2011

A SUPER experience is what I had at Luther Brookdale Honda because of my great sales person, Kevin Fraley. He spent lots of time with me and answered all my questions. He was patient and put NO PRESSURE on me. I visited other dealerships and had negative experiences with pushy and slick sales people.

steve.bonnstetter

Jul 8, 2011

It was a pleasant experience in working with Nash and the Brookdale Honda dealership. I have purchased a car here before so am a return buyer. They are good people and have an excellent service department as well.

ERSandy

Jul 6, 2011

We received quick answers from Brad Jerde to the questions we asked on email about a new Civic. He called to notify us of the interest rate change. The purchase details were explained well and finalizing the deal went smoothly. This is the second Honda we've bought at Brookdale Honda. We plan to keep both of them for a long time. We do recommend this dealership and Brad to others. Sandy Breed

Fangio101

Jun 23, 2011

I am very pleased with my new CR-V, as a lot of thought went into this purchase and I can not say enough good things about how well everything has worked out. Michelle was very pleasant and helpful in explaining everything and no hard sell or questionable closing tactics were attempted, even when my wife was hesitant to commit herself initially as she had wanted to look more widely at other options to the CR-V before deciding. But everything we had wanted in a new vehicle was there and she eventually decided she did not need to wait for another choice. The 1.9% financing really helped us to decide quickly as it saved us considerable $$$ over our other financing choices and still we saved about &1,000 off the list price as well, as the sticker was already reduced and a number of dealer installed options had been basically thrown in for free. The only slight negative I can think of is the lack of more CR-Vs to choose from as they did not have many available to look at. But the one we purchased was what we wanted for the most part, even down to the color of the interior. Also, my decisions regarding add-ons such as extended warranties and other packages (mostly "no") were respected by the finance manager without any pushy responses or negative attitude, which impressed me. Overall it was smooth and a contrast to other new car purchases I have completed in the past. 4.5 out of 5 stars at least.

tcat55371

May 16, 2011

Lowel did a great job and I'm very happy with his service, and the finance guys were great to work with also.I'm not happy with my trade in value that was given to me and not getting a owners manual with car these days isnt very good. To many buttons and not knowing how to operate them is a challenge. Other than that they did a great job and Lowell put up with me wanting to drive different cars.Thanks again guysJohn

Charlie&Seng

May 10, 2011

Since my wife wants an awd. We found the 06 Siena limited AWD at68000 mlies. The whole proces was average. The price tage was $22995 and we were told that Brookdale Honda will never negociate the price tage I was skaptical about it but since my wife always want this type of van we procceeded to buy the Van. I never heard from any dealers in the past that they will never negociate the price. This is something new to us.I put down $5000.00 cash and write $349.68 check and I was not given the recieve for the down payment of $5349.68. I did not asked for the recieve either what so bad was that the finace person hand writen the milage on the paperwork/title and we have to go back to signe the title paper. Very average sercive in my opinion when comparing to other dealers in the area. Poor on detailing of the van, oily inside on some of the pannels.

rlafond

May 5, 2011

Very easy to work with, very upfront and willing to accommodate, excellent service staff, Zack Schwartz is easy to work with and communicate with as far as any maintenance needs. I would highly recommend Brookdale Honda for a place to look for and purchase any new and/or used car. This is our 3rd new car that has been purchased there and they always go the extra mile.

gcanderson02

Apr 16, 2011

Erin was very pleasant to deal with and seemed pretty well informed. She spoke too softly as it was hard for me to hear her. Everything took MUCH longer to accomplish than Erin explained....getting some touch up done on our new "used" car, getting tires exchanged, the whole sales process, etc. The most frustrating part of the sales process was having Erin running back & forth between me and the new sales manager, Ryan, regarding the trade in value of my vehicle. Finally Erin had Ryan meet directly with me and we were then able to finally clinch the deal after one additional try. I was a serious buyer determined to make a deal but the process was very frustrating. We are still waiting for the window sticker to be mailed to us as we told Erin we wanted to keep it for our records.One thing I was VERY disappointed in....the detailing on the car when it was ready for pickup. Two of the tires did not have any of the shiney spray on them....dull and dirty; the inside windows were not clean; the body of the car appeared to have a quick wash but was not wiped down very well as there were spots all over.Adam was fine to work with....very business like but little to no "bed side manner." It apppeared he was very busy and needed to get on with the next customer.

a2230

Apr 7, 2011

Don kept us informed. He and the others at the dealership were friendly and had an authentic attitude. Don provided the information we needed, guided us through the process and did not pressure us in any way. We did have to wait a fairly long time after paperwork was signed before we actually got the car, however I know they were trying to remove some water spots.

MMiller820

Apr 7, 2011

My initial experience was fine. I bought a 2 year old 37,000 mile Toyota Corolla. They said they had inspected it and it was in good shape. 3 months later the engine light is on and the dealership is done. Buyer beware. They are a stereotypical used care dealership.

jkutzke

Mar 26, 2011

This was our first visit to the dealership. We were very happy with Brad. He was very thorough and did a great job helping us find a car without putting pressure on us to buy. We drove out of there with a new car that we got for a fair price. Also, thanks to the shop guy (sorry...we didn't get your name) who stayed after closing to get the car ready for us to drive. What great service! We will definitely go back.

docalamo

Feb 27, 2011

This is the second vehicle I've leased from Mike Levit. He's always dealt with me fairly and goes out of his way to make sure I'm happy with my vehicle. Brookdale Honda has given me great service on my Pilot and Accord. I expect they'll do the same for my CRV.

LisaStonehouse

Feb 24, 2011

We took our pricing needs via email to Brookdale Honda and within 5 hours, we were driving away in our new Pilot - very happy. Service was great, followup was great, business office was no-nonsense - get it done. Would definitely recommend Brookdale.

risingsn

Feb 24, 2011

I was very pleased with the level of service and the information I received from Brad. I had very little time to be in the dealership so we did much of the sale over the phone and he was very helpful and returned calls very promptly. Since I didn't have time to look at the car during business hours I decided to drive by the dealership after hours just to peek at the car and they were just closing up and stayed so that I could look at the car, which I appreciated immensely. Everyone was very professional and I would give them the highest ratings across the board. And I love the car too, which helps.

Ronzie

Feb 23, 2011

This is my second purchase from this dealership. Sales worked with me to get the model, features, and color I wanted not having this vehicle in stock. Communication was excellent.Here they offered third party extended warranties and added material protection packages to meet my low annual mileage but long term ownership plans extending the manufacturer's warranties and adding full bumper-to-bumper coverage. (70,000 total miles/10 years). The electronics alone demanded long term coverage.The model was a 2011 Honda Pilot EX.

dadawalters

Feb 21, 2011

I really dread buying or leasing a new car,but Lonnie was easy going(not pushy)when my wife could not make up her mind between the Fit and the civic(this went on for a while)Lonnie pulled both cars around for her to test drive. Once we drove both it was a no-brainer to go for the smoother Civic(even though she eally wanted a bright red car)and he civic was not available in brigh red for the deal we were making. Lonnie explained everything to us and was very layed back and really seemed like he wanted to make it as easy as possible for us! Then ben took over and my god that guy can type in that computer fast. We were in and out in a matter of minutes. I would like to thank everyone at Brookdale Honda(my wife loves her new car!!!)now we have to figure out how she can stay below the mileage every year(cause the car is such a nice driving car)!! Thanks Ben&Lonnie