Used Cars for Sale at Luther Brookdale Toyota in Brooklyn Center, MN

AmandaRMN

Nov 6, 2016

I wanted to buy a brand new Toyota Camry and did so at the Brooklyn Center location in MN. I had a great experience with Robert L and recommend using him if looking for a new car. I went to other dealerships that was not Toyota before this location and did not feel welcomed. Very happy I purchased from Toyota!

Todd

Nov 3, 2016

Working with the dealership on returning an ending lease and picking out a new one is flawless. No hidden or surprise fees or charges, just the agreed to monthly payment. They also work with you very well for zero out-of-pocket leases.They also get me the exact car I want each time.

Vuesupra77

Oct 30, 2016

I like Brookdale Luther Toyota because it is the closest Toyota dealer by me.Toua Yang was a great help. Very knowledgeable about all of toyota cars. The only downfall was that luther did not give my car the trade in value that it is worth. .but besides that thank you Toua for you're help!

Fazy

Oct 29, 2016

We received good, professional and fast service. We found what we liked and fortunately we got a great deal on it. I recommend this dealer.

MikeK

Oct 28, 2016

I just completed the purchase of my new Tacoma. Ann, Dana, Neil, Scott and the rest of the staff were incredibly helpful in working with me on a non-traditional transaction. I got a great deal and will look to Luther Brookdale Toyota again in the future.

Mike K

Oct 27, 2016

I worked with Ann Scherer at Luther and am extremely happy I decided to do so. I had a bit of a weird situation with outside financing and a used car with some title-transfer delays. Ann, Dana, and Scott went above and beyond to help me not only get things taken care of, but worked to put my interests in front of their own. I got a spectacular deal on my new vehicle and would absolutely recommend them to anyone asking.

Randy

Oct 26, 2016

Yuri walked me through several alternatives and explained the differences so that I could make an educated decision. He took his time and let me get comfortable with my decision. I hope to buy another car from him in the future.

DavidLee

Oct 26, 2016

Very helpful and fast professional services. I got a awesome deal on my 2016 Highlander. Will recommend this dealer and salesman David Thor to others.

Katie 07

Oct 25, 2016

I am not a fan of shopping for cars, but I can happily say that my experience at Luther was the best I have ever had. Everyone, from the receptionist through the finance specialist did a great job. Thank you for a wonderful experience.

Optimanot

Oct 19, 2016

It is obvious that Brittany is truly concerned about customer satisfaction. My sales experience with Brittany was easily a five-star experience. Good job Brittany and thank you! I purchased a used 2015 Camry today mostly because of my sales experience. I have purchased well over 500 vehicles which included both personal and commercial vehicles around the state at various dealerships. She's is an non pressure, even temperament, eager to provide, knowledgable type of salesperson. I actually enjoyed the experience! (Not my usual experience)Thanks again!Dave

Tacoma Man

Oct 18, 2016

Very friendly & courteous staff, Kelly & Paula were very knowledgeable about the options I wanted and explaining them. No back & forth about pricing, like some dealers, straight forward, did the deal on the phone. No hassle! Would definitely recommend them to anyone looking to buy new or used. Thanks, Larry. (North Dakota)

R Martin

Oct 18, 2016

Brittany Thompson with Luther Brookdale Toyota-Scion took an immediate and sincere interest in our pursuit of a perfect vehicle. She listened as we explained our situation with our current VW Diesel Passat and discussed alternative replacements. We talked about the trade offs between gas versus hybrids as well as 2016 versus 2017 model years. She responded to our calls and questions in a most timely manner. She even returned one of our calls on her day off. After we purchased our 2016 Avalon hybrid, she went over the cars numerous features with us for probably close to an hour. Working with Brittany was our best car buying experience in over 35 years of buying and selling vehicles.

Jean Shasky

Oct 15, 2016

Lynn Floyd was great in explaining the RAV4 that I leased. He helped me understand the lease program in detail and in understandable terms. He was not pushy and when I kept asking questions he answered them clearly. I enjoyed dealing with him. I would recommend him to anyone thinking about a new or used car.I bought my 2003 Hylander from this dealership and have had it serviced here in the 13 years I owned it. I can truly say that I have never had a problem with the staff here. Lynn was another positive part of this dealetship

FIFI

Oct 15, 2016

What an AMAZING customer service! I recently purchased my 2016 Toyota Highlander from Luther Brookdale Toyota and I was extremely satisfied through out the whole experiance. Yuri was able to provide me answers for all of my questions regarding about the car. He is very knowledgeable and easy to talk to. Thank you Yuri for making everything easy.

Bruce Evans

Oct 12, 2016

Tim Olson was very pleasant to deal with and has been very helpful when I have had questions about the vehicle . The rest of the staff was very pleasant during the buying process . The service area is very spacious and comfortable with beverages and cookies.

Shee Yee Chang

Oct 11, 2016

I did my research on Toyota website and YouTube before I made my purchase. I started with a 2017 Tacome TRD Pro and was able to get a great deal on the exact color and model that I wanted. I highly recommended Bee Xiong if you are looking for a new or used Toyota. He's very professional and well prepared before my purchase. I got my new vehicle within the two hours.

Tubhmoob80

Oct 11, 2016

I did my research on Toyota website and YouTube before I made my purchase. I started with a 2017 Tacome TRD Pro and was able to get a great deal on the exact color and model that I wanted. I highly recommended Bee Xiong if you are looking for a new or used Toyota. He's very professional and well prepared before my purchase. I got my new vehicle within the two hours.

susto

Oct 4, 2016

Ann Scherer was exceptionally easy to deal with. Did everything possible to see that we got what we wanted! We commend her for the fine job she did.Luther Toyota makes purchasing a new vehicle fairly painless.

naikhu

Oct 2, 2016

Did my research on the internet before I made my purchase. I started with a 2016 Sienna and was able to get a great deal, but the dealership could not located one with my color choice. I ended up waiting for the 2017 model. The dealership was able to offer me a reasonable price. I probably purchased the first one arriving at their lot. Bee Xiong is a great guy to work with. He updated the status of the vehicle and prepared most of the paperwork. When my vehicle arrived, it was a quick trip with test drive and finalized on the paperwork. Got out with the vehicle within two hours.

Lovelylois

Oct 2, 2016

I was shopping for an suv after mine was totaled by another driver and I visited 5 different dealership. The brookdale Toyota was the only one where the experience was 5 stars and Bobby really was superb. Being a female shopping for a new car can be intimidation and I felt very much talked over and not listened to at the Other dealerships. Right away when I stopped by Toyota Bobby listened and made a list of features I wanted and my budget. He only showed me cars I was interested in. Was straightforward and friendly. He didn't pressure and was happy to answer all my questions. The sales experience really helped tip the scales for me in going with the RAV4 over similar SUVs. In addition Bobby worked hard to get me the exact car I wanted while sticking to my budget. In the end I bought exactly what I wanted and didn't go over budget. I love my new RAV4 and I'm happy I bought it from someone respectful with a great team/brand supporting them. Add Toyota to your list if you're looking for a new/certified preowned car!

Ellemae

Sep 30, 2016

I wouldn't hesitate at purchasing another car from Luther Brookdale Toyota . I shopped around for months,and they beat the competition in the areas of Service, Quality, Convenience and Price. They know what they are doing and they are the best.

Bronze meca

Sep 23, 2016

My wife and I just purchased ou 6th vehicle at Luther Brookdale Toyota. Some have been better experiences that others. This time we really got exactly what we wanted at a fair price.

Toytoyota86

Sep 23, 2016

3rd vehicle we've bought from Luther. No hassle, made the number clear and no pressure. Visited another dealer just to comp shop and we quickly returned due to the treatment at Luther!

dxiong

Sep 12, 2016

I had a really pleasant experience. This was my first time buying a new car and the guy that helped me explained everything for me thoroughly. He was really patient with me. He made sure I was comfortable with the car before buying it and explained how to use the tech in the car. He also said I could contact him if I needed help with anything with the car, which was nice. I recommend this place! It's amazing!

Pete

Sep 8, 2016

Bought a 2017 Camry on Labor Day and had a great car buying experience. Bee Xiong was our salesperson and was exceptional. Very friendly, informative, and pleasant. Bob Herrmann was our finance guy and was a joy to work with. Friendly, funny, and informative. Overall a fantastic car buying experience.

Inna

Sep 6, 2016

I came in to get information regarding getting a new lease and walked out with a brand new car instead and 3 months earlier than my lease was supposed to end. The process was incredibly easy (the fastest I have experienced in my 10+ years of car shopping). The salesperson and manager were great to work with and it was nice to have them work with me to give me a deal that worked with my finances.

Gold

Sep 6, 2016

My visit was quite pleasant with all involved in the purchase of my new car. They were very attentive to my expectations. I would definitely recommend this place (David)to my family and friends for their future car purchases. David was truly exceptional!

ALLISON M SHUMACK

Sep 4, 2016

Luther is one of the best dealerships I have ever been to. They were all friendly, knowledgeable and took extra time every step of the way. From first walking in the front desk staff smiled and greeted me immedietly, being a manager of the frontline in a bank I cannot tell you how professional and great it is to experience that. Bruce was my salesman and he was great, I already knew I wanted a 4Runner so he just made sure I found which one I liked. He also took the time at the end show me all the features, and even set up my phone to sink. He demonstrated how the navigation worked and mentioned things he had observed to help. The finance manager, Dominick was also friendly and didn't treat me like I had no idea what I was doing, which I liked. He did make sure I understood all my options for extra coverage but wasn't pushy He even recommended a local Mexican restaurant and it was great. Another staff member had come over to check and see if I wanted any extra items added which was great because I did, they were installed on the vehicle while I waited. She was not trying to sell me anything either she just wanted to know if there were extras I would like added. This was Labor Day weekend so there were quite a few customers around and I anticipated the staff would probably be much busier and not have time for all the little extras, but not here. Everyone was helped but they also maintained a warm friendly atmosphere. Even thought I live over 500 miles away I would definitely plan a weekend trip to get another vehicle from Luther.

Nick

Sep 3, 2016

They were super helpful and I will happily return to them for future car needs.

NickMPLS

Sep 3, 2016

I was new to the process of buying a new car and they were very helpful every step of the scary journey. I will go to them for my vehicle needs in the future.

peteandamy

Aug 27, 2016

Ann Scherer was very friendly and knowledgeable about the products and helped greatly in guiding us through the purchase and setting up all the tech features before we left. We are not the most tech gifted people in the world so it's nice to know she will be there to back us up if we have any questions.

Rick, Tacoma owner for life

Aug 23, 2016

Very pleased with the entire experience. The facility, cleanliness and customer service are top-notch!

Alan

Aug 22, 2016

My wife and I were in the market for a new SUV and Luther Brookdale happened to be the 1st dealership we visited. Bruce helped us and answered questions, and at no time did we feel pressured or like we were being 'sold to.' We visited other dealerships over the next few days and when it was time to get quotes, Bruce was prompt, professional, and fair to work with; a welcome difference from other dealerships! We agreed to terms over email, and signing the paperwork was easy and low stress. Bob, in the finance dept, was great to work with as well, and taught us a great trick about folding papers! Thanks Bob!Overall, we were pleased with the buying process and are in love with our new car.

Alan

Aug 21, 2016

My wife and I were in the market for a new SUV and Luther Brookdale happened to be the 1st dealership we visited. Bruce helped us and answered questions, and at no time did we feel pressured or like we were being 'sold to.' We visited other dealerships over the next few days and when it was time to get quotes, Bruce was prompt, professional, and fair to work with; a welcome difference from other dealerships! We agreed to terms over email, and signing the paperwork was easy and low stress. Bob, in the finance dept, was great to work with as well, and taught us a great trick about folding papers! Thanks Bob!Overall, we were pleased with the buying process and are in love with our new car.

Heather123

Aug 21, 2016

We think, as a family, that Ann did a great job! She was courteous and kind, made us feel very comfortable and did an overall great job! We had a great experience!

HondaFan4Life

Aug 18, 2016

I went into the store at 9AM right when the door opens to buy a new car and asked for help, The car salesman showed up and made things quick and simple. He asked me what kind of car I was looking for, details about it and he came up with a car that matched what I wanted test drove liked it. After that everything the paperwork was quick and simple, Got approve,Got a car, Got home all before 1PM. Thanks to all their hard work. Great place to buy a car!

HondaFan4Life

Aug 18, 2016

Got the car I wanted it was quick, simple, an easy. The salesman was of great help and will recommend this person for future purchases and friends and family.

Jesse

Aug 17, 2016

Heidi at the dealership was very easy going and helpful. Her friendly nature is what really persuaded me to buy that day. Obviously the car was important too, but she did a great job in directing me towards my decision.

Karen Cox

Aug 17, 2016

My experience was great thanks to Lynn Floyd. He made it so easy for us. I will definitely come back to Lynn on my next purchase.

Jackie Swartz

Aug 15, 2016

Felt my trade in was given a fair price. The employees were friendly and did everything to make my experience enjoyable. I would go back to buy another vehicle in a heartbeat.

Kuusoow

Aug 15, 2016

it was a great pleasure to meet such a dedicated staff from the dealer. I had very good experience and warm welcome from everyone.Thanks

Snewman

Aug 15, 2016

Leasing a new car from Brookdale Toyota was a pleasure with the help of:David Thor, Paula Losleben and Dominic Martinez.I highly recommend this dealer, I will be returning to BrookdaleToyota when I lease another car.

DavidMarketon

Aug 12, 2016

I just can't recommend this place or any other Luther dealership. I've had frustrated experiences at a few of their dealerships. At Brookdale Toyota I got a low ball trade in offer for my truck and got left hanging twice when it came to the financing. The salesman was very poor about following up with me on updates and what was needed for a down payment.

Kate D.

Aug 11, 2016

We visited the dealership to look at used trucks. After an hour of looking in the lot - we were never greeted by anyone from the staff/sales team. We did find a truck that we were interested in purchasing. I reached out to confirm financing and never heard back. I reached out to confirm the truck was still available - never heard back. I reached out via Cars.com to check to see if the truck was still for sale - never heard back. We have since been approved for financing through our credit union - we are ready to buy - but due to the lack of service - we will not buy from any Luther dealer. Clearly they do not want to sell their inventory - so let is just sit there on the lot. BTW - 3 weeks later the truck we were interested is still on the lot ---- that could have been sold had Luther communicated with their customer to sell it.

Grandpaat1

Aug 9, 2016

Have used this dealership and sales representative in the past, always great to work with. Ann and all the staff are curtious and helpful.. They will continue to get our business..

lisa

Aug 8, 2016

the first salesman was the typical stereotype of a "carsales man" pushy and uniformed - called me the day after when I said i would call and and told basically stupid for not taking the deal - the sales manager stepped in and it was better i bought the car and when i told the finance person i had no interest in extended warrantly his demeanor drastically changed .I did not feel like I got a fair deal when i left and though i love the car would not used brookdale luther again or recommend it

benjfitz

Aug 7, 2016

Luther Brookdale Toyota had a number of certified pre-owned 2014-2016 Prius models (I was also interested in Ford Fusion hybrids and Ford C-Max hybrids). Lynn Floyd was very knowledgeable about the Prius models and the changes from year to year. After I decided I was interested in a 2016 Prius Two he even sent me a recent article discussing the best hybrid cars of 2016. When I stopped back in for a longer test drive a few days later he got everything ready and let me take it out with my girlfriend. Throughout this process he answered every question I had and found answers to any of the answers of which he was unsure. After this I was sure this Prius was the car for me, we agreed on the price (he even knocked a little bit off the already low price), and Neal got started on the financing paperwork while Lynn got it detailed. The purchasing took about 2 hours, including offers for upgrades (clear coats, anti-rust underbody coatings, etc), after which Lynn helped me pair my phone with the car via bluetooth and I drove it away. All in all a great car buying experience!

Dave W

Aug 5, 2016

Last Saturday I went along with my son as he was purchasing a new car. I wasn't sure he was going to buy that day, but the experience at Luther Brookdale Toyota was so smooth and easy that making the purchase just seemed like a natural conclusion. The salesperson Doug was informative and helpful, but not pushy; everyone else involved just wanted to help. The facilities were great - very comfortable and plenty of coffee and water while waiting. My son's experience was so good that I stopped by after work on Monday and ended up trading in my Fusion with 192K miles in for a new Camry for my wife and I. Very good experience again.

Cindyc

Aug 3, 2016

We purchased a new car for my daughter last fall and such a fun and informative experience dealing with Nick Paulson. When it came time for me to purchase a new vehicle I knew where to go. Nick was professional and fun to work with. Needless to say I purchased my new Rav 4 and Nick showed me how to work all the features. Love my car!

newtotoyota

Aug 2, 2016

Great effort by Keith and Nick (Internet sales) to find the truck I wanted. They were able to arrange and keep my payment right where I wanted. I was very impressed by their customer skills. I never felt like a bother even though we spoke many times while they were trying to find me the right vehicle. Thank you, I enjoyed the whole experience with Luther Brookdale Toyota.

Bryan S

Aug 1, 2016

Visited Luther Brookdale after an email exchange with Lynn Floyd regarding a 2015 used 4Runner. Friendly, informative and no pressure discussion. We ended up purchasing a new 4Runner but not until exploring multiple dealerships online/email/phone and I returned to Luther Brookdale to finalize a purchase of a new 4Runner given the professionalism and ease of working with Lynn. The purchase was smooth and we were well treated by all in the process. Lynn provided a tour of the repair facility and hands on instructions of the Entune system with a promise if I had any questions to stop back in. In summary: Very nice facility, professional atmosphere. Kudos to Lynn for a low pressure exchange especially given I spent 6 months researching vehicles and knew more about it than most salesman.

Kimberly Ellias

Jul 30, 2016

Ann Scherer is fabulous! We would buy a car from her anytime! Great personality and customer service skills. Was interested in looking at vehicle today, but she made it an easy sell! Very happy with our purchase!

Raya E

Jul 29, 2016

I previous lease was nearing the end and I needed to make a decision in terms of either buying my car. entering a new lease, or opting out all together. I worked with both Sara and Ann in finalizing my decision. They were both super helpful and instrumental. I was completely unable to make a decision and they helped me make a good one. I renewed my lease with a new vehicle which I am absolutely happy with. I definitely recommend working with these two great women.

RiverLea

Jul 29, 2016

Yuri was knowledgeable and enthusiastic, without being pushy. Appreciated his help! If someone needs a car in sending them his way. Our second Prius from this dealer. Thanks Yuri!

Theresa Hillsdale

Jul 27, 2016

I am so happy with my new car! The customer service I received from Paula and Ann is by far the best experience I have had with a car dealership. They both are very knowledge and do their job very well. This is my 3rd lease and you all make the experience so easy. I will HIGHLY recommend Luther Brookdale Toyota, Ann Scherer & Paula Losleben to family & friends. Thank you again!!!!!

dennismolla

Jul 27, 2016

I love sales man that are to the point and get you in a good mood. Yuri was very friendly, careing and understanding with my situation. Very informative with any question that I had. He even cracked a few jokes in the process. I don't think you can ask for anything better than a sales man like that! I give two thumbs up for Yuri!

GrampaTim

Jul 26, 2016

I've been dealing with Toyota city since 1989, and every time I have purchased or leased there the service is exceptional. I'd like to thank Tony, Paula and Ann Scherer for this most recent leasing experience. Their courtesy and personalized service was much appreciated. I would recommend Luther Brookdale Toyota for all your auto needs.

Dave R.

Jul 25, 2016

We began our purchase process by narrowing down the exact car, color, and features we wanted. The salesman, Lynn Floyd, was great at searching the surrounding dealers and found the perfect vehicle. He also provided options in the case that our first choice car was not available (which it was). We were kept up to date during the whole process.Luther is a 1-price dealership which really helps with the purchasing process. However, there's no such thing as buying a car in an hour - it is always a multi-hour process. Nevertheless, it was efficient and not a real hard-sale process for the accessories. The finance guy was really good - that went quick.Finally, you'd be hard-pressed to find a salesman that knew more than anyone else on all the features of our new Toyota. He walked us through anything and everything that came to mind. No stumping Lynn! We didn't get through everything due to time constraints, but we have an open invitation to come back with any questions to get a first-hand tutorial from Lynn - great offer!This is our second car we've purchased from Luther Toyota - very good experience.

Dave R

Jul 25, 2016

This was the second car we purchased from Luther. The salesman, Lynn Floyd, was excellent. He knew everything about the technology associated with the car, and spent as much time as we needed to walk us through everything before we left. We didn't have time to get through everything, but have an open invitation to return for a personalized training session at any time.Great experience.

Diane K

Jul 23, 2016

I went in to get a car and Yuri was helping me. He went above and beyond to help me get the best deal. I really appreciated his help. I will recommend him to everyone looking to get a new car.

Mjfrank9311

Jul 22, 2016

We were in and out within 2 hours and got a great deal everyone was very friendly! Keith really helped us weigh the benfits of new cars vs used!

Arlys Arnold

Jul 19, 2016

I found the Toyota Sienna I wanted in their online inventory and made a quick and easy appointment for a test drive. Bruce Smith was very patient in explaining how some of the complicated electronics worked, showing us how to sync our phones to the dashboard display, set up a garage door opener, etc. There was none of the high pressure I'd expect from a salesperson, just a lot of patience and a low-key, helpful attitude.

Gene Escalona

Jul 17, 2016

When Toyota replaced the T-100 with the Tundra, I knew I just have to have the Tundra. When Toyota came out with the 5.7 that made me even more eager to want to buy the Tundra. I waited 'til my 2011 Sienna was paid off. I dashed right away to Toyota. My dream truck had been calling me for the longest time. When we met it was LOVE AT FIRST SIGHT! I had been waiting for my BABY for the longest time! David and Toua made my whole buying experience SUPER awesome. I already knew I wanted to buy the Tundra. David and Toua showed my Wife and I the different types of Tundra trucks Toyota have. They were SUPER patient. They went through all the features of the different trucks, answered all my questions and explained any questions my Wife and I had about the accessories. Toua and David truly made my purchasing experience pleasant because they allowed me to choose the type of truck I wanted, the features and accessories I wanted without making me feel pressured. They explained that I didn't have to purchase a truck from the lot. That I can order my Tundra the way I want it.... I appreciate the customer service Toua and David provided for Me and my Wife. Thank you truly, for actually allowing me to purchase my DREAM Truck!

Ka Nao Yang

Jul 17, 2016

I went to get my corolla S on Saturday july 9th and toua was helping me. he did a a great job that! I will definitely bring more of my family to support luther Brookdale toyota!

BillPacker

Jul 15, 2016

I purchased a low mile used 2015 XLE Sienna in February from Kelly Rogers. I absolutely loved that vehicle. In May I bought a small travel trailer. Unfortunately the Sienna did not have a tow package. So I searched around the metro area for a used Highlander in good shape, low miles and all the features I wanted. I found these vehicles are as rare as hens teeth! I made an appointment will Kelly at Luther Toyota. We looked at their used vehicles but my choices were slim. So she showed me a new 2016 Highlander. After talking with Kelly and her sales manager Amanda we made a deal. I was so please that my Sienna had such a high trade in value and the Luther sales team worked with me to arrive at a price I could live with. Thanks Luther for turning a tough situation into happy ending!

Alice750

Jul 13, 2016

I leased a Carolla at Luther Brookdale Toyota 2 years ago and came in to lease another car. Lynn Floyd showed me some models and I test drove a couple. I was not ready to decide that day, but Lynn answered several questions I had and I felt no pressure to make a decision. When I came back Lynn answered more questions and I made my decision. Lynn was patient, friendly, knowledgeable and worked to see that I was satisfied. He then explained every knob, button, question I had about my new car. I would recommend Luther Brookdale Toyota and especially Lynn Floyd.

ferkmom7

Jul 13, 2016

Our recent purchase with dealer Jeff Witt was fabulous. Right from the beginning he was respectful, considerate, patient and knowledgeable about the vehicle. He gave us time to make our decision, but still kept in touch right to the end. Thanks we love our new car!

Keontay

Jul 12, 2016

I bought my first car ever from here a few days ago and I must say it was the easiest process ever. I've never bought a car so of course I was nervous and scared but Toua made everything easy, I was eager and constantly calling or texting and he responded every chance he got, the communication here is amazing, they don't leave you guessing or wondering. This is by far the best dealership I've ever been too, it was so nice on the inside, everyone was friendly and congratulated me on my purchase. It's one of those places that really makes you feel kinda at home, very warm and inviting. You won't stand more than 3 seconds without being acknowledged by someone. I enjoyed my experience and I'm even referring my sisters. Thank you Toyota family, I appreciate your amazing customer service. Keep being great.

Reshopping

Jul 12, 2016

Thomas was not professional with me and hung up the phone. I called to find out how much my vehicle would be worth. He asked me what was my problem with the new vehicle purchase. I tried telling him what was wrong, but he quickly interrupted me and told me that I was swearing. I said I wasn't swearing. No four letter words were said. I asked him if saying pissed off was a swear word and he said yes and hung up the phone. You never ever hang up on a customer.

Richard2016ToyoSeqPlat

Jun 30, 2016

Sarah made my family's purchase of a brand new 2016 Toyota Sequoia Platinum as painless as possible. Our contact was primarily email and text messages due to the fact that my wife and I were expecting our new born child the same week we decided on the purchase of the vehicle. Not only did she keep open communication with us, they were able to find the vehicle with our specific options, price match and deliver the vehicle in time to pick up mom, new born with our other two children from the hospital.

newcarbuyer

Jun 28, 2016

I shopped and searched for the best offer I could find...3 different dealerships and multiple online requests...Sara's quick response and fast action price offer beat out all of the other competitors... hands down!! She cut right to the chase about finding and getting me the best deal. She didn't even have to receive approval from her boss! (Which one dealer did and the other just said "No DEAL!") She was so fun to work with. Made shopping for my car really exciting. She was extremely accommodating, helpful, knowledgeable and easy to work with...thoughtful too. I refer everyone to her! If someone comments on my new RAV 4 Hybrid (or talks cars)...I give out her name and number!

Bergsy34

Jun 25, 2016

We recently purchased a 2016 Rav 4 SE from Jeff Witt of Luther Brookdale Toyota. We were unsure of the make and style of vehicle we wanted, Jeff Witt provided us insight and information that made it clear that the Rav 4 was perfect for us. The entire Luther Brookdale staff was accommodating and friendly. In particular, Jeff Witt made this potentially stressful process convenient, informative and very stress free! Thanks for the great service, we look forward to future business with Luther Brookdale Toyota!!

David Vensland

Jun 18, 2016

This is the 2nd Highlander we've got at Luther Toyoto.Keith Kyle is very pleasant to work with and will help with any question.The service department is the best when I had brought the first Highlander in.The Toyota is the first car I never brought in for a complaint, and I have had about 8 new cars.Thanks much Keith.And the service department for the past service and see you again.

Return buyer

Jun 14, 2016

We generally drive our cars to at least 300,000 miles so this is only our 5th new Toyota since 1975 - all purchased at Toyota City / Luther. Quality of the vehicle helps a lot in our decision of what to buy but quality of service is what keeps us buying at this dealership. Nick helped us previously with a relative's purchase and showed such good sensitivity to her needs that we sought him out again for our recent purchase and again we were not disappointed! Thanks Nick!

Jazzy

Jun 12, 2016

On Monday while driving my car on the freeway, it died on me. The water pump, radiator and engine were shot. I had to get a new car quickly. I went to Brookdale Toyota. I had bought a Camry from them when they were Toyota City. I had a great experience with them at that time. I ended up leasing a 2016 Toyota Corolla. I had 2 very nice salesmen help me with my purchase. I had a very positive experience. There was no pressure to buy. The finance person was not aggressive tying to get you to purchase stuff you don't want. I have never leased a vehicle before. It was fast and easy. I drove away with the car the next day. I could have gotten it the same day but I did not have enough time to complete the transaction. They even had license plates for me. I would definitely recommend this dealership for purchasing a vehicle.

Steve Brown

Jun 12, 2016

I purchased a new 2016 Toyota Tacoma from Luther Brookdale Toyota this month, and am very happy with the process. My situation was a bit different, as I was looking for a vehicle that doesn't exist in the midwest--- an extended cab SR5 model. After driving the next version up, a TRD off road version of the truck, I decided to buy it, rather than wait the months (accoding to Brookdale and other dealers) it would take to get the vehicle I wanted. The Tacoma TRD is a bit more 'tricked out' than what I was originally looking for, but after driving it several hundred miles, I'm happy with the purchase. Our salesman, Yuri (not to be confused with another salesman at another Luther dealer Juri) did a great job of working with us. What began as a test drive of the TRD model turned into a sale, and I'm pleased.

Becky

Jun 10, 2016

As soon as I saw the perfect red 2015 Toyota Corolla ad online I contacted the dealership and Lynn called me back right away in the morning. This dealership isn't the closest to me but I was very interested in the car & the price was amazing! Lynn did a test drive on the vehicle and had the shop look it over before we made the drive out that afternoon. Of course we loved the vehicle and purchased it right away! The process went quickly and smoothly. Lynn even helped connect my phone to the Bluetooth system and took several pictures of us in front of our new car! Lynn demonstrated excellent dedication and customer service from start to finish. He even followed up with us to make sure we were happy with our car. The best surprise was a card in the mail with a printed out photo of us in front of the new car holding our keys and looking happy! Thank you Lynn for making this an awesome experience for us!

Lee a satisfed buyer

Jun 10, 2016

Very personable salesman. Excellent knowledge of product. We experienced a very good purchase opportunity and got a wonderful price on a beautiful car. We have previously used the service department on other visits.

Kristi L Kothrade

Jun 9, 2016

Jesse was an excellent salesman, very knowledgeable. The dealership is very pleasant, even smells good! I looked and researched lots of AWD vehicles before I bought.

BobJr.

Jun 9, 2016

I had trouble with my 2014 Sienna. Toyota corporate and the servicing dealer did not correct my problem and in fact gave up on the process. I called Ann Scherer and with the help of Ann and the management at Brookdale I was able to resolve the issue. This required the trade of my 2014 for a 2016 and it would have been easy for a dealership to take advantage of me in this situation. Brookdale Toyota did the opposite. They made a deal to keep me as a Toyota customer that was almost too good to be true. I am sure that they left money on the table in their effort to help me and be fair to us in this transaction. Brookdale Toyota is just at the top of the Food Chain.........

VV

Jun 7, 2016

I have never had such a relaxed experience buying a car! Jeff Witt is an exemplary salesman--he listened closely and was easy to negotiate with. He really wanted to make sure we got what we wanted! Manny in the Finance Department is experienced and efficient--we enjoyed working with him, too!

usarmy123

Jun 7, 2016

I contacted them regarding a vehicle posted on cars.com and they responded within 12 hrs. I drove almost 200 miles to buy my new vehicle to avoid dealing with horrible service at the Toyota of Des Moines which is about 20 mins away from my home. Bruce, the salesperson that assisted me was great. Even afte the sale was completed he still offered 10 mins of his time to show me how to utilize all the accessories on the vehicle. I was in rush so I told him thanks anyways but it was nice to know he cared. The financing and pre-approval process was very smooth but they did make it a little bit of problem when the wouldn't accept dealing with my credit union nor did they want to accept a Cashier Check for my down payment. I had to take $20k of cash with me.

New Tacoma owner

Jun 4, 2016

We had just started looking for a vehicle. Our sales person Brittany was very helpful, and adjusted very well to someone who is not overly patient (me) and doesn't want a lot of unnecessary "selling". We ended up buying a Toyota Tacoma that day, and have been very happy with the follow up, and the willingness to help and answer questions post-sale.

Satisfied Customer

Jun 3, 2016

I was very satisfied with my buying experience and sales person - Heidi Hilton - although she has only been in the business a couple of months, she worked for us to get a deal that was acceptable to us - sales manager was also very professional and easy to work with! We leased our car - this was our 4th leasing experience and we ended up going back to this dealer after going to two others with past leases!

Courtney

Jun 1, 2016

My husband and I drove over an hour to visit the Park Place Motors location in Rochester, MN and the drive was well worth it! Everyone was very friendly and we felt attended to but not pressured at all. There were no long waits, and it is clear that quality of customer service is their #1 priority. We left with the perfect car and feeling very confident about our purchase. I would recommend this dealership to anyone, whether buying a new or used car.

gelmo002

May 29, 2016

I was helped immediately walking in. Friendly, lively, and a professional enviornment with very helpful and knowledgeable employees. Yuri was a pleasure to work with and was very patient and helped guide me in finding the most suitable car for me. I appreciate all of the detailed explanations and catering to what was most important for me in purchasing a vehicle. Go see Yuri, and buy your car in confidence!!!!

SaraRocks

May 27, 2016

Sara was absolutely amazing to work with! On my way to work I emailed her about a car I saw online, this car was exactly why we wanted and it was here! Sara was promt in her responses and provided me with the information I needed to make a decision. By the time we got there that evening, she had the car ready for a test drive and was looking at our trade in. The process was smooth! We felt no pressure to make a decision and Sara made us feel right at home. I would highly recommend Sara for anyone looking for a new vehicle!

Kathy

May 23, 2016

This is the 4th car we've purchased or leased from Luther Toyota and we've always had great service from them, both on the sales and servicing side of the business. They really value their customer relationships, and we will continue to go to them first when shopping for vehicles.

Ken H

May 21, 2016

My wife and I had determined the specific vehicle in which we were interested, so it was a process of elimination to select the vehicle closest to our requirements. Our salesperson was very knowledgeable and patient, given that it was a Saturday afternoon, and we arrived relatively unexpected, having looked online at several dealerships. Overall, we are very pleased with the dealership and our salesperson.

Kurt B.

May 18, 2016

I worked with Paula and Thomas for the purchase of my new 2016 RAV4 Limited Hybrid. I found the experience to be very enjoyable and felt like Paula and Thomas both genuinely cared about making my priorities theirs! I love the car and would highly recommend Brookdale Toyota for your car needs.

Denny H

May 14, 2016

One of the best car buying experiences I've had. Paula and Tony were great!

Amy

May 12, 2016

I'm not a fan of car shopping, and had to go it alone this week which is even more intimidating. I was fortunate enough to get to work with Sara Davis when looking for a RAV4. She was very easy to talk to and work with. I never felt like she was trying to trick me into anything, and felt comfortable asking "dumb" questions. I would definitely work with her in the future.The dealership also offered me $1500 more on a trade-in than another dealership, and it was trade-in price that I was anticipating based on research.

Evey_11

May 12, 2016

I had been looking for my first car and this dealer Help me find one. Small and contarble also good deal .. Their servise is really good especially valerie the lady who help me find a good cuality car . Super nice and pasient. Shes really good i recommend her if your looking for a certain car, she will help you alot .

BT

May 4, 2016

Love this dealership. They have excellent service, repairs, staff, amenities, and prices. Everyone is super friendly, courteous, and extremely helpful. I've bought two cars there, and every experience has been fantastic. Plus free coffee and cat washes with service. Also, Toyota provides the 1st two years of oil changes, and other routine maintenance at no cost. Unlike Honda next door. Love it all! Thanks for being so wonderful!*And thanks to Val Norton, my sales person. Bought both vehicles thru her! She's awesome!

New Corolla

May 3, 2016

David T. made the leasing process painless. It did take longer than I expected to finalize the paper work and finally drive away but over all it was a good experience.

Patterson95

May 3, 2016

I had an amazing experience at Luther brook dale Toyota. I had just had my car (that I was financing from Luther brook dale Mazda) totaled and getting into a new car was xxxx I got turned down many times before finding Sara at brookdale Toyota when I couldn't find a car to finance in my price limit that I liked I left empty handed again when Sara called a couple days later telling me about leasing when I came back in they got me a great rate and a brand new 2016 Toyota scion IA. My experience was great and my sales woman was even greater. Tamira Patterson

John Doe

May 2, 2016

I've played the car buying game several times over the years and, in general, Toyota dealerships have consistently been easier to deal with than the other big name brands I've dealt with. This was my first time with Lynn and the Brookdale team. Thank you, Lynn, for staying late to help me out.As with all auto transactions, I went in with a big bag of scepticism. All my questions (and I had many...) were answered absent the vagueness and ambiguity that I've come to expect. My experience, from start to finish, was actually enjoyable (hard to believe right?). I've always been able to secure a fair deal while working with Toyota. But, after comparing my most recent purchase to those of the past, Lynn was able to get me a better deal than I thought possible.There are, however, a few things Lynn did not provide me with. I did not get any broken promises, no pressure to buy quick, and no BS. Lynn Floyd earned my trust and if you're in the market, you owe it to your self to let him earn yours away well.Thanks Lynn!

mn123

May 2, 2016

Sara was GREAT! She stayed in close communication throughout the buying process. There was no pressure throughout the process. We experienced the service center as we had heated seats added to our new vehicle. The service was awsom - so efficient. Overall excellent experience!

Cavedog

May 2, 2016

I had been looking for a very specific trim on a 2016 Tacoma and this dealer had it. They were willing to work with me on price, which was great, and the salesman wasn't overly pushy on add-ons, accessories, etc (I know they work on commission so I appreciate this). The only complaint I have is the trade-in offer I received. The vehicle I brought in to trade has a kbb of $5,000+ and they offered me $750, which was very insulting. Overall a positive experience, and I would recommend this dealer. Just do NOT try to trade anything in.

yota0625

Apr 25, 2016

It was a quick and easy purchase! Sara was GREAT! Neil in finance was also wonderful! Thanks for getting me into my new wheels! I am loving my new "yota"

mcmahonj921

Apr 22, 2016

After looking and talking to numerous dealers in the area we found Sara Davis on Dealerrater and saw that she had great reviews, we were not disappointed! We had a great experience with Sara and really enjoyed how she made the process a lot less stressful and easy to go through. She did not act like a typical dealer with pressuring us to buy from her and we loved that. She listened to what we wanted and was able to go find that car, we also had a trade that she fought hard to get us a good trade in value for. We had a great experience and will definitely go back to see her in the future for another car. Thank you Sara, you were great!

Curt

Apr 21, 2016

Moved from Singapore and searching for a 4 Runner. We did our homework and checked with many other dealers in the area for the best deal and location to home for continued service. Luther Brookdale fit the bill on all fronts. From our first correspondence with Bobby D knew we were in good hands. Bobby worked with us to ensure we were satisfied customers. Just finished my 10,000 mile service and the process from making an appointment to completion could not have been better. I was in and out in about 30 minutes!I want to thank Bobby D for all his patience, knowledge and support in our search to buy a new vehicle. Curt

Aletourneau

Apr 18, 2016

This was my first time buying a car from a dealership and Luther Brookdale Toyota couldn't have been more helpful. They were quick to respond when inquiring on my vehicle and the whole experience was great. I saw my car the day I made the appointment and purchased it that day. Sara Davis was my dealer and was very quick in responses and friendly. She made the whole experience wonderful and was very helpful in getting a lease and answering any questions. After purchase she sent follow up emails and letters to make sure my car was doing me well. She even sent me a nice card for my birthday! I will definitely be back when I need another car (hopefully not for a while ) :)

a.countrydude

Apr 16, 2016

Went in for a oil change, tire rotation, car wash for my 2012 Tundra. Recieved a call back that front and rear brakes needed replacement too. It was less than two hours before they closed for the day, and they had three technicians working on my truck to get it done by closing time. Very convenient that they could get it done with out another trip. Truck was very dirty as well and they power washed it before running it through the car wash. Thanks!

RAV owner

Apr 16, 2016

We only drive Toyota vehicles mainly because of the great service at Luther Brookdale Toyota. Brad is a service advisor with attention to detail and excellent customer service skills. We ordered a side mirror for our RAV and it arrived the next day. Brad phoned right away, set up the appointment and found a convenient time for us to get the work completed. The price he quoted was spot on - no surprises or hidden costs. He always has a smile on his face, is full of energy and very honest. Fabulous team member.

Remke

Apr 13, 2016

Brad was very helpful, courteous, and professional. Service is always excellent. Done quicker than the quoted time. Brad also found me a few discounts that brought the bill down $20 below quoted price. I will continue to be a loyal custommer, as well as recommend your service department to friends.

Aaron

Apr 13, 2016

I am in a wheelchair, and whenever I pull in, a service rep, (who doesn't know me), will get my wheelchair out and set it up for me, and someone else will put it back in my car when my my appointment is complete.The service is always wonderful and quick. They always have a smile on their face.I feel that everyone I encounter at Luther Brookdale goes above and beyond to make sure that I have a great experience.I bought my 2013 Prius from them brand new and they have a customer for life!

Colleen

Apr 8, 2016

This was my first experience with buying a used car on my own and it was very helpful and a great experience for me. Everyone was warm and helpful with guestions and getting the phone to work with my phone I could never have done it on my own so I really appreciate all the help that was given to me. I'm 71 years young. Great people work here and the place is clean and very comfortable to wait in. Just a super all around experience for me. Thanks to all who helped me. Colleen

coonyverno

Apr 3, 2016

We switch to Toyota and Luther several years ago. We've had a great relationship with them over the years and their service has been great. There are five in our family and everyone has at least one Toyota. My wife and I recently switched to a dealer a bit closer to where we live and they're also good but my daughters are still solid Luther folks. In my book Toyota=Quality Cars and Luther=Quality Dealership........

coonyverno

Apr 2, 2016

After struggling with several crappy cars we finally went to Luther Toyota.....I had had to practically beat the sales guy to death but we finally arrived on a decent deal......they charge more because they take care of you more.....between my wife and kids we have about 5 Toyotas in the family now....everyone is pretty satisfied.....our first Camry is pushing 200K miles and is still running smooth.....my other daughter's RAV4 is pushing 150K miles and Toyota just decided to rebuild the engine because it didn't meet their oil consumption standards.....seriously, you're gonna rebuild the engine??? It's a win for us but Holy Cow isn't asking that an awful lot out of the engines??? Bottom line....not switching from Toyota anytime in the near future.............pick any dealer they all rock!!!!!!!

fisheral

Mar 31, 2016

We own two consecutive year Toyota RAV4s. While the one I had serviced today was not purchased at Luther Brookdale Toyota, I have had it serviced there ever since we purchased the second one there. Today was a routine lube, oil and filter, multi-point inspection, plus a front brake job Duane alerted me to a recall on the wiper system they were prepared to address as well. It was most convenient for me to wait while all this was done and I was quite comfortable in the lounge with coffee and a paper provided. All this work took just a click over 2 hours and my freshly washed car awaited me when done. Thanks again.

Kay Swanson

Mar 30, 2016

Went in to the dealership to have service done on our RAV$ but instead drove away in a new RAV4. What a surprise!! Kelly Rogers, Joshua Nelson and all the people that helped us were very pleasant and informative. We have leased 3 of these vehicles and love every one of them. Kelly was great in assisting us in removing all of our personal belongings and showing us the new details of 2016 RAV4.s making the transition simple and with ease of mind. Thanks to each and every person that helped us have a feel good experience!!

dave mohr

Mar 29, 2016

always very happy and satisfied w/ their service, customer and technical/mechanical. honest, straight forward, and to the point. the whole team has been together for many years which is a huge advantage!! great teamwork!! get the maintenance/repair taken care of, and done right!! thank you!!!

4T

Mar 26, 2016

We always bring our car to this dealer for oil change. We trust them for great service and friendly. This is a nice and clean place. Thank you!

Terry

Mar 23, 2016

Duane is extremely good at his job. I have not had a bad advisor here yet. I do all of the service on both of our Toyota vehicles at this dealer. They are a great dealership to do business with. All employees are very friendly.

JTToy

Mar 22, 2016

I have been a customer at Brookdale Toyota for over 20 years. During the time we have purchased four Toyotas from the dealership. Not only are they quality automobiles, the service that I have received has always been top notch. In the few times that there have been issues, they have been resolved quickly and completely. When I go into for service I am greeted by name and am treated like a valued customer. They're the best!

Graceful

Mar 22, 2016

I came in today get my car rechecked for burning oil and thankfully my car "past the test" the service rep said, which good news is always exciting but the rep had such an upbeat spirit about him that his delivery of this exciting news made it all the more a pleasant experience! Thank you for making my day!!

Nick

Mar 20, 2016

Bought my car at Brookdale in 2011. All maintenance has been done at this location. Called for an oil change and they couldn't find my history after trying my home phone, cell phone and then my name - then I was hung up on. Called back and this new person found me quickly but still took too long to schedule a oil change...too many questions

Riaz

Mar 19, 2016

I got my car towed to resolve a starter issue. I used the dealer's shuttle to go to work. Donny, their shuttle driver impressed me with his friendly customer service. Wonderful place to get your service needs done.

Binderstruck

Mar 17, 2016

This deal was via Internet sales. They picked me up at the airport, had me back on the road home in under 1.5 hours. A minor issue was found on the vehicle upon inspection, they offered to make it right with me before closing our deal. Even though I reside more than 500 miles from the dealership, if they had a specific vehicle I was looking for, I would gladly return to do additional business with them.

toocommon15

Mar 16, 2016

Went to Luther Brookdale to service my Prius. Just moved to the area and needed somewhere close with good service. They are close to home and this was an excellent experience. I was able to schedule service on-line and enter my information, so there was less to do when I showed up. They checked me in and went over the service in detail. The waiting area was very clean and accommodating and I was able to get some work completed while I waited for my car. I will definitely be going back for future service on my Toyota.

newbuyer

Mar 14, 2016

I really appreciated Lynn's honesty and openness, and I felt little pressure to buy when I was not yet ready to do so. He's very patient, and explains everything and all alternatives and options, very well. It had been a long time since I bought a new car, so I went to several Toyota dealers in the Twin Cities, and I felt most comfortable at Luther Brookdale, and with Lynn. My family came to some of them with me, and when we were talking about them and the different sales people, we all agreed that, "we like Lynn!" Thank you, Lynn, and Luther Brookdale Toyota! We are enjoying our new car, and at a good price!

Ted

Mar 14, 2016

I recently purchased a 2016 Toyota Tacoma from Lynn Floyd. He put together the options I requested and found the perfect truck for my specifications. Lynn was very helpful from start to finish and I am thrilled with my new Tacoma. He spent at least an hour going over the new truck and all of it's features which was very helpful considering the computer electronics in these new models. I would highly recommend using Lynn for purchasing a new vehicle. Just a honest and nice guy who took away any hassles.

Lew Vanden Berg

Mar 14, 2016

I went in to look at trading in my car that I had. I like Toyota been happy with there cars this is my 3rd Toyota that I purchased. was very impress with the dealership. Bruce Smith worked with us until we found what we were looking for he had a lot of time and patients helping us out. We almost left but he kept finding more cars to show us and we finally found one that met or needs and purchased it . Thanks for have the patients and the time to show us different cars.

geare2006

Mar 14, 2016

It was excellent job which was done to my car and i really need one. I will take this opportunity to thank you for your time to get my car finished.

busy schedule

Mar 12, 2016

I bring my 2008 Prius to Luther Brookdale Toyota for all its check ups and oil changes. I always leave with confidence that this car is in top notch condition for my daily commute and busy schedule. Car problems are not an option for me and I continue to trust this service department to keep me on schedule. I would not go anywhere else!

karmina

Mar 11, 2016

I bought my Toyota from this dealer and took it in for service after some recalls. I was pleased with the service I received.

old man

Mar 7, 2016

Your service department quickly found the problem and fixed it the same morning I presented the car. The bill did not break me as a senior citizen. Thank you Brookdale Toyota.

Peppe0686

Mar 4, 2016

I have had the opportunity to work with nearly every department at Luther Brookdale Toyota and my experience has but nothing less then exceptional everytime! Amazingly knowledgeable staff, top-notch facilities and supreme customer service that always goes above and beyond expectations! I'll never go anywhere else! Thank Luther Brookdale Toyota!

DRM

Mar 2, 2016

I love coming to Luther Brookdale Toyota for service. I wouldn't go anywhere else. Service is fast, staff is really nice, and the waiting area is great. They have coffee, TV's, WiFi, and workstations. Plus, they wash your car! I have always been satisfied with the quality of work as well. I purchased my last two cars here as well with no issues. Same good service.

B.P. (5-time Toyota Vehicle Owner)

Mar 1, 2016

I've owned 5 Toyota vehicles in my life, and my most recent purchase was found at this very location. The upgrade to the facility a few years ago vastly improved the buying experience and the staff is friendly, approachable and not over-bearing. I live by the belief that "a person doesn't walk on through the doors, lest they want to buy." And in that sense, every time we have stopped in to see new vehicles, have scheduled service done, or simply take something for a test drive; we've never felt pressured to do something we weren't comfortable with. This is the 2nd vehicle I have purchased from Bobby "D" - and would recommend him to colleagues and family.

Alexvold0105

Feb 26, 2016

I will never take my Toyota anywhere else. First time I've ever had an oil change and been told my engine air filter wasn't dirty enough to replace yet ;) They're fast, reasonable, and they don't make you pay for things you don't need.

Cbliayang

Feb 26, 2016

Didnt have to wait too long to get in and out. Kept vehicle cleaned inside and outside while being serviced. Service advisor was very nice.

Rick in MN

Feb 25, 2016

1st evening I went there to check out a used car I was interested in, all the sales people were busy and no one approached me so I went to another dealer and checked out a different car. I found a few things wrong with that car so I didn't purchase it. So, I went online and made an inquiry about the car they hadthat I was interested in. A salesman contacted me soon after. When I did go back I was greeted immediately and the salesman made the transaction a quick and simple process. I was pleased with the trasaction, but they almost lost me the first time since noone greeted or talked to me.

Ladymcghee01

Feb 24, 2016

Please go see Mr.Bill Q. you need to purchase a great car or truck, he is located at Toyota. I purchased my Car from this dealership & Mr.Bill Q. I get my service done here too, dependable, reliable & you don't wait all day!Get your vehicle from Mr.Bill Q. at Luther Toyota in Brooklyn Center!

Satisfied Customer

Feb 23, 2016

I was able to get my car serviced in a reasonable length of time with no appointment. Very nice waiting lounge with cookies and refreshments provided.

medicineman1

Feb 22, 2016

Had 20,000 mike check up. Met with salesman Doug too.Very informed and not pushywill to back for my 3rd vehicle from there

Marci

Feb 17, 2016

I went in for an oil change and they did that plus checked my vehicle for issues, changed my filters and washed my car all in less then 30 minutes. Everyone I came in contact with was very friendly and happy making me feel like they care about doing a grew job.

Rav Man

Feb 17, 2016

Enrique was a very friendly, attentive and knowledgeable salesman. He knew how all features of the car. The price was very fair and there was no pressure to purchase the car or at the price offered. I would go back again and also recommend him and the dealership to others.

T.horse

Feb 16, 2016

Although the shop area was very busy that day, we were treated professionally and in a friendly manner. We appreciate being spoken to and treated nicely even when the employees are obviously quite busy.

alanrayflom

Feb 16, 2016

Always a pleasant experience. Staff is friendly and well trained. The waiting area is comfortable and includes nice amenities. I would recommend Luther Toyota to anyone.

Debbie

Feb 16, 2016

Thank you Nathan (Service Writer) for getting our car in for service even though we did not have an appointment. Your care and concern were a blessing in the middle of a crazy week.

greenactinolite

Feb 16, 2016

I came in because I noticed the front passenger tire was low. After filling it with air I decided it should probably be looked at. Toyota was able to see me right away. The staff member answered all my questions and concerns about repairing by patchwork. I always bring my car here for all its maintenance and repairs because I trust the quality service they provide.

Kristen

Feb 12, 2016

I went to several dealerships in search of a reliable used car. Luther Brookdale Toyota was the first dealership I visited and Sara Davis was very organized and friendly, selecting several options for us to look at/test drive. The cars were very clean and well maintained.Sara was very polite and understanding when I mentioned that we were going to look at other dealerships as well. At the end of the day, after test driving several cars at three different dealerships, I returned to Luther Brookdale Toyota and purchased the very first vehicle Sara had shown me. This ended up being the best vehicle for the best price of the ten or so that I had looked at that day.After a few days of driving the vehicle, I realized the knobs on the radio were not functioning properly. I contacted Sara, who was great and responded to my call even though she was on vacation! She told me what to do and I was able to drive the vehicle right into their service department and they addressed the problem right away. A new radio was ordered and when it arrived I returned and they installed it promptly.

mom1girlz5

Feb 12, 2016

I bought a used vehicle here in 2010 and returned to purchase a brand new vehicle 5 years later. They keep well maintained vehicles and the service department does very good work.

lucinda

Feb 10, 2016

I live closer to the Maplewood Toyota, but they don't even pick up their main phone.Service, is timely, friendly, and affordableNathan was very helpful

lucky4ella

Feb 10, 2016

We have had our cars serviced at the Luther Brookdale Toyota in Brooklyn Center for many, many, many years. EVERY time we go into the service department, we are greeted with a smile and everyone is extremely helpful AND KNOWLEDGEABLE!!!! We have also purchased all of our cars at this location and had them all serviced on a regular basis at this location. We pass MANY car dealerships on our way to this Toyota location in Brooklyn Center (including other Toyota dealers) and we would NEVER go anywhere else for our cars and service!! We have recommended many of our family & friends to get their cars serviced here and they are just as pleased as we are with the quality of service and their high respect for customer care. Also, the customer waiting area is BEYOND awesome and makes waiting for service on our cars to be relaxing and stress-free! We can't thank you enough for the awesome service my husband and I have had for so many years!!!!

Chrishil1

Feb 10, 2016

They are easy to work with and always professional! Josh my service technician took great care to make sure I was happy and well taken care of. Great place to have service done on a vehicle. It's a plus to have a washed car when you come to pick it up.

Rama0806

Feb 8, 2016

Enrique was amazing! It took me a long time to make my decision on a vehicle but he was there and patient every step of the way. This was my first time buying a new car and all of my fears were erased when I sat down with Enrique. He answered every question with a very real world answer and I never once felt I was being taken advantage of. I would recommend his service to anyone I know. Thanks again Enrique!

Norma Jo Antolak

Feb 6, 2016

Robert Madich is the Best Service Advisor I have ever had. He provides excellent customer service, and treats his customers with respect, courtesy, and professionalism. It is very apparent that Robert likes his job and knows it well, as he is very pleasant whenever I bring my car in for Service. Robert is an Asset to your Service Team!

Horticultura

Feb 5, 2016

I called Enrique about looking at a used, midsized sedan car. Previously this dealership had sent me out a notification about buying my used but still very capable Toyota. However, I had some reservations because I liked the vehicle in most respects. There were certain aspects of a vehicle purchase transaction I was to learn about with Enrique's gentle, Yet my current 2008 car had been digging progressively further into my pocket for normal repairs at its age and mileage, With Enrique's (and Bob Herrmann's capable and customer-focused help, I came to see that leasing a new vehicle would be the best way to go. Yes, I am paying more, but if I add all the repairs I made to the Scion that I'd purchased used, the payments would be much closer in range, This was an eyeopener. In addition, I brought a certain amount of negative equity to the table, which we are going to work out in a relatively short period of time. This is all with the great levels of service that I've become accustomed to from Shiwa and others in Service, all on my schedule!Enrique never flaunted it in the least (because he is well-mannered and graciously adult), but he can handle any quesions of an average auto consumer's level with a seasoned expert's adeptness. Of course, I would expect him to know the sales side but he partakes of a favorable combination of sales/people skills and technical expertise. Furthermore, he expresses himself well and is quiet and never rushes the buyer's decision. He works well with his colleagues, bringing Amanda (his supervisor) over to meet me and enter the conversation concerning my makes or breaks in fulfilling a mutually acceptable contract. Equal respect and balanced bargaining power were never issues here,Bob was courteous and his good-natured ease with the financial side, along with his popularity among customers (whose opinion I shared) made my visit to his office pleasant when it could have been stressful and unpleasant. I felt comfortable that these employees were trusted by the dealership and that they felt comfortable and not constrained to reach satisfactory terms with me, a customer who has bought from Luther before.All in all, I was grateful and trust I shall continue to be, with my sophisticated and quietly dignified Camry. Thank you, Luther!

saukem

Feb 4, 2016

Always an enjoyable experience bring car in for service. I enjoy the pleasant waiting area with coffee and donuts and a paper to read and TV.

darlenejt

Feb 4, 2016

Abdi was great! Super nice guy! Helped us pick out a new Toyota Rav 4, which I have grown to love in the last few months. Thanks for everything you are a excellent salesperson Abdi!

cody

Feb 1, 2016

I'm not sure if I'll come back again to your service department. I was in on Saturday 1/30/16, to have oxygen sensors replaced. They only replaced one, where they should have replaced both. So today, 02/01/16 I had to change my plans to bring my car back in, just to find out they has to replace the other sensor.

Nwhite88

Feb 1, 2016

This was my first time buying a car so this experience was a big deal for me. We ran into some challenges but Lynn was always kind and upfront with me. He was genuine and I felt that he wanted me to have what I wanted and was diligent in making it happen for me. My overall experience was great and I still bug Lynne when I have questions about my 2016 Camry. He's awesome!

skbecker2016

Jan 29, 2016

Ann Scherer was great to work with. I was prepared for a pushy salesperson and she was not pushy at all. Very easy to work with and she helped me find what was affordable for me.

SmileyBuu86

Jan 29, 2016

Sooo... Let me first start out by saying that the beginning of 2016 just had to be the worse for me. Both of my 2 cars had broken down on me. So I was looking online for cars. I originally wanted another car from the Honda dealer right next to the Toyota dealer. But unfortunately, when my husband and I got there, there was already a "sold" sign hanging on the rear view mirror. So we made our way next door. My husband wanted me to buy a Corolla, so we were looking around on the lot and Enrique came by and asked us if we needed help. He helped us and found the correct Corolla that we had found online. I test drove it, liked everything about it... only thing was, just was not feeling the space in the front. It was just too small and tight for me. When we got back to the dealer, Enrique did not pressure me into buying it. Instead, he asked me what I would like. So I said I would prefer a Camry over a Corolla. He said if we don't mind the price, he do remember them having a Camry for $300 more. We then went looking for it, but couldn't find it out on the lot. I did spot my Camry at first sight as we walked pass. That was the first one that caught my eyes and attention. I asked for all the prices on all of the white Camry's (yes, white is my fave color). He was nice enough to look them all up on the pieces of paper he was carrying. They were all a little over my price range. So we got back to the Camry I first laid eyes on. And it was within my range. We test drove it. Came back. Again, was not pressured into buying it. But I told him I would take. He was very nice, friendly, polite, and helpful the whole time he was helping us. He even helped us set up our bluetooth from our phones to my car. He also went through all the options and details of the interior of the car to us. In the end, I got the car I wanted, not the car I was pressured to buy, like how I experienced before at other places. This has got to be the best experience in all my car buyings. I would totally recommend to all my friends and families.

Chris and Nancy

Jan 28, 2016

We recently purchased a 2013 Honda Pilot at Luther Toyota. We worked with Lynn Floyd. This was my second car purchase from Lynn. We had visited the dealer a week earlier and Lynn set up test drives for us on few vehicles. No pressure to buy right away. Later in the week, I spotted the Pilot on their website and called Lynn. Lynn got right back to us and we drove the Pilot. We liked it and purchased it that evening. I enjoyed working with Lynn. He was knowledgeable and personable throughout the buying experience. No high pressure sales tactics.

tf

Jan 26, 2016

I leased a new vehicle shortly before Christmas. Lynn spent a significant amount of time with me working the numbers and examining different vehicle and lease options. Ultimately once we decided on a vehicle there was a little bit of a backup in finance so it took a couple of hours to get the lease paperwork completed. All in all I spent about 6 hours at the dealership and a significant amount of time talking and commiserating with Lynn. He's an honest and down to earth guy. I really feel like he wanted to help me find good value, but was professional enough not to give away the farm, either. Thirty days later, I have no regrets. I have done some additional pricing research after the fact, and it looks like I got the best value I could have found.

Jodi

Jan 19, 2016

Thanks Ann and Josh, for making our experience a great one.. Can't believe we ever went anywhere else.. You treated our son who was buying his first car with respect. You were thoughtful and knowledgable in helping him make his first big purchase decision, We arrived frustrated after much wasted time at another dealership, you stayed professional never commenting on our complaints where the other dealership fell short, and instead showed us what the process could be. While our transaction continued beyond closing, neither you nor Josh ever made us feel rushed. We will definitely see you next time!

makattack65

Jan 19, 2016

The low tire pressure indicator light came on in on my recently purchased 2012 Avalon, and turns out my spare tire was flat (cars are so smart these days!) The team took care of the issue in about 20 minutes, without an appointment and didn't charge me anything! This is why I have been coming to Luther for over 10 years now. They are always there for me, with quality work and great attitudes.

John GI Doc

Jan 18, 2016

After having a very good experience with another one of the Luther Toyota Dealerships, I was not hesitant to contact Brookdale Toyota by email when I was out of town. I did a lot of research on this purchase and we needed a car quickly due to a minor accident that led to a total insurance loss on a 2007 Camry HB. Fortunately I contacted Kelly Rogers via email, got a quick response and did a test drive the day after getting home after being out of town for a week. Ms. Rogers is a very good sales person. She is pleasant, personable, interesting as a person, intelligent, articulate and has a very good command of the Toyota like of cars. She was capable of selling the car but from a broad perspective that allowed to also render ideas and advice in a professional manner. I can frankly state, that she was one of the service people that one meets on occasion that one would like to get to know better. We also worked with Brittany, who reviewed some upgrades with us and with Bob who finalized the transaction. All very good. Over all a very good experience. When asked about this kind of a review I always tell people, that nothing is perfect but that you get a 9.999999etc. We would definitely go back to this place for service if we lived closer to the area.

brianl

Jan 18, 2016

Abdi was phenomenal to work with from start to purchase of our Highlander. His professional, yet personalized, service was refreshing and deep vehicle knowledge was extremely helpful during the process. I would highly recommend seeking out Abdi to assist a car, suv or truck search.

lexylee

Jan 14, 2016

Our Service Advisor, Duane Green, is just awesome. He has worked with us more than 25 years. WE have grown old together! :-) He understands me and my wife's needs for reliable, ethical and dependable mechanical service for our Toyota vehicles. He is a trusted Service Advisor which is one of the reasons we keep coming back to Brookdale Toyota. He never recommends service that we do not need and always thinks what is in the best interest for us and the vehicle we are driving. This is consistent with the Service Advisor and Service Manager, Steve at Brookdale Toyota, that we have experienced over the years. They are considered family!!!Lee and Kathy

4Runner Lover

Jan 13, 2016

This location has been doing the routine maintenance on my 4Runner for a couple of years now. Always professional, accommodating, happy, and generally a very welcoming place. Will continue here for years to come!

Dylanfreund

Jan 12, 2016

Do not visit this dealership if you desire any sort of customer service. They will provide none even when they damage your vehicle. The general manager was not receptive. I paid for an oil change and damaged my vehicle in the process. After pointing this out, I still wasn't even offered an apology. Save yourself the headache and avoid this place at all costs. It will save you time and money.

goofy77

Jan 10, 2016

I can't judge mechanical work; however the service and hospitality is wonderful. Have always been treated like royalty! The waiting room very comfortable and accommodating.And free treats!

MinnesotaMom

Jan 6, 2016

1st visit to the dealership to get an oil change. I went directly to the waiting room and sat and sat and sat for hours.

starcar153

Jan 5, 2016

I went to get an oil change and the everything went smoothly. The waiting area had tables so I could get some work done while I waited.

james123

Jan 2, 2016

I came to the dealership without an appointment with an emergency that my passenger side windows would not close after leaving open on a cold morn. I expected a serious problem but was informed reinserting the fuse and unlocking the window lock that it works perfectly. The rep suspects it might have originally froze and and worked after warming up or just a window lock issue. I believe it probably was my fault but he gave me other possibles. The fact there was no charge for the work ,along w a free car wash, made me feel very special and very happy to be one of your customers.What started as a bad way to start 2016 , was made positive by your service.Thankyou

lease, gordy1950

Jan 2, 2016

Worked with Ann Scherer on leasing a new Toyota. Ann took care of us throughout the process and,we went home with a 2016 Camry. Had a very good "new car" experience at Luther Brookdale!

VanDriver

Jan 2, 2016

Wonderful service today while we purchased our car and got our old Toyota serviced. Our Saleswomen Ann was awesome. Please see her for a smooth shopping experience.

MPear3

Jan 1, 2016

I initially stopped into the dealership just to take a look at the vehicles and get a better idea of what I wanted. Lynn Floyd worked with me to help narrow down my choice. He was great, no pressure, and gave me really good things to think about when making my decision. When we test drove he was also very knowledgeable about the vehicles and which features were really what I would care about. When I went back to make my purchase, Lynn was with another customer so I worked with Sara Davis. She was just as great! She helped me through the test drive and weighing the decision between the two cars I was choosing between. The person I worked with to finance the vehicle was also incredible helpful and patient. We worked through a few different scenarios to get to a monthly payment I was happy with. Ultimately, I chose a Hybrid Camry and I absolutely love it. I've had the car for 3 months now and love driving it. Plus it looks really good. Thanks for all of your help!

Mark is a happy customer

Dec 31, 2015

Josh in service is awesome. Always gives opinion on what needs to be done now or later and techs get it right the first time

taco62

Dec 30, 2015

Brought my Tacoma to Brookdale Toyota for a check engine light on. They found the problem but did not have the parts in stock so they gave me a loaner car to use for a day till the parts came in and the truck was repaired. Courteous and happy employees through the whole experience. I would highly recommend them to others.

Dano1982

Dec 30, 2015

Very courteous and responsive to our needs with our Corolla. Makes me want to buy another Toyota from the experience I've had with the car and also with the service department at Luther Brookdale.

Highlander15

Dec 30, 2015

Always courteous and quick with service. Great waiting area for parents! I would definitely recommend this dealership to others! Great service and people who genuinely care!

LGG6

Dec 29, 2015

Dropped by after work on a Monday for regular maintenance plus a windshield application problem. The dealership was really busy, but everyone smiled, was very polite, listened carefully and provided great explanations. Always a good experience. It's why I keep coming back.

makb

Dec 29, 2015

Always friendly, professional service at the counter. Vehicle services have been done in a timely manner and my car is returned to me fresh from the wash. Prices are sometimes a bit more than other places, but not outrageously so. The waiting area has hot and cold beverages, comfy chairs, a decent toddler play area, and there's always cookies.

KayMourer

Dec 23, 2015

I had my 2015 Avalon in for a routine 5000 mile inspection. It was done quickly and my car was returned to me complete with a wash. I have done business with Luther Brookdale Toyota since moving to MN 13 years ago, and I never cease to be amazed at what wonderful service they provide. Kudos to everyone at this dealership. You deserve it!

lpurdham

Dec 23, 2015

I needed my regular oil change, but also the periodic check up. In the process they also discovered that my back-up battery was in pretty bad shape. Robert Madich helped me get everything done efficiently and to help my finances this Christmas he was also able to help me with senior discounts. I know I can depend on Luther to make sure my car is running well. Thanks Robert!!

Disappointed

Dec 22, 2015

Oil change was prompt, car was washed. Drove out service center and had to return. I don't like mileage reminders on windshield. When sticker is applied fingerprint smudges are left on windshield. When I asked to get it removed and windshield cleaned.. Another service advisor, technician, and car runner were being disrespectful while getting the task done. (That is what triggered this review.) Original service advisor apologized for not letting them know not to apply a mileage reminder on the windshield. Notes are made in the computer not to apply mileage reminder.

TYang91

Dec 21, 2015

Came here looking for 2012-2014 Camry. I didn't have any credit, Toua walks me through the whole process explain every details and was able to help me get finance and approve in no time. Overall its was a great experience, first time purchase a car from the dealership great customer service. Would recommend this place to anyone that looking for a car. Thanks again Toua.

Coniferous

Dec 17, 2015

I had such a great experience with Nick at Luther Brookdale. Nick was such a great person to work with, he was positive, super attentive, and just an overall fantastic person to have know. Luther Brookdale at a ton of inventory. They had the best selection of vehicles that we were looking at. We drove from the other side of the cities to come here, and we did not leave disappointed. I would recommend Luther Brookdale, and especially NIck to anyone interested in buying a car. 10/10!!

juliana12345

Dec 14, 2015

I have purchased 2 Toyotas from this dealer having excellent service, attention to my needs, and no funny business both times. I was treated respectfully and given fair and unbiased service throughout the process from the time I walked in the door to the time I left with my new car. I would recommend this dealer to anyone who is looking for a great deal, helpful service, consistent information from all staff, and no pressure to buy extras I did not need or want.

Dyoung

Dec 13, 2015

I hit a chunk of cement on the freeway on my way to work and damaged my front tire. I had very little time to get it fixed and the staff at Luther went out of their way to help me get back to work by providing me with a free rental car for the day. What a fantastic thing to do for me considering the cost for the damage was minimal. I will always buy and service my vehicles here because of the considerate way they treated me. I highly recommend this dealership!

fm2015

Dec 12, 2015

Doug made my recent car-buying trip a pleasure. He provided me with all the information I needed to make a decision. But, more important, his personable style made the whole interaction particularly enjoyable. It was the best car-buying experience I've ever had.

Som

Dec 12, 2015

Lynn was awesome! Very courteous and no sales pressure! We purchased a 2013 RX 350 and Lynn worked hard to get us the best price possible. Great service all around!

Truck driver 13

Dec 12, 2015

Love the service wait area - comfortable seating, TV or internet connection if you prefer, or just sit and read. Staff was helpful and my truck was ready when they told me it would be. And I like the background music this time of year - Christmas carols playing quietly.

Deb2014

Dec 10, 2015

The service manage was so helpful. We needed to program a phone into the car. He was so patient with us. He made sure we understood how it all worked. We really appreciated the time he spent with us.

Happy Grampy

Dec 9, 2015

Luther Brookdale Toyota gives me excellent service! They have consistently given me excellent,considerate, quick service over the years! I recommend them to whoever wants great service.

Kay Swanson

Dec 9, 2015

We were able to make an appointment in a timely fashion(called the day before) had multiple times to choose from which was very nice. When we got to the dealer they were very busy but still we had all the work done in a timely manner. The waiting room always has plenty of seating and things to occupy your time. The gentleman that received us in was very informative and told us all that was to be done on the car and the fee Cou Yang is his name and explained all that was found our on the inspection of the car. Wonderful! Always a good experience.

Curt

Dec 8, 2015

Had a 5K service on my new 4Runner and I was in and out in no time with a clean car! Thanks guys your the best. You make it easy to get work done.

dantracy

Dec 8, 2015

Ann Scherer immediately understood my predicament with purchasing a car for my family. we were recentley rear ended and the Sienna i was driving was a total loss. Ann assisted me in finding just what i wanted, the same car that was totaled. Ann was super friendly and efficient as we desired to get on the road to visit g=family for thansgiving. I highly recommend any mom to visit Ann, she will strive to get you into the right car for your needs. Thank you Ann!

mbfeda

Dec 7, 2015

Sara is always helpful and friendly, ready to go the extra mile. I would recommend her to any of my family and friends. And also the dealership

Christina

Dec 6, 2015

The staff was very helpful in finding a car that best fit my needs and was affordable. They were a great team and I would recommend them to anyone looking for a new car.

SUVlady

Dec 4, 2015

I bought a used Lexus SUV in June 2015, put a new battery in it on June 15, 2015 and it's been a wonderful vehicle to drive. Then "suddenly" on Friday after Thanksgiving, I left to do errands and thebattery was totally dead. What the heck. I got my receipt for the battery and went to AutoZone where I purchased that and the employee put some machine on the battery to check the #'s. ???He couldn't get the number he wanted and suggested taking vehicle to Toyota dealer on Brooklyn Blvd. I left it there on Monday afternoon. They were busy, snowed that day. I told them no hurry.Talked to Duane Wednesday night and he said he had some diagnostic machine on it and not findinganything wrong except the alternator was only putting out 60 amps when it is a 90 amp one. He can't figure out what drained the battery. He left it on all night I think and next day he said he couldn't verify that it needs a new alternator. The battery is all charged up and ok. ??? I picked itup Thursday afternoon and so far, cross my fingers, nothing happened. He explained how this vehicle has alot of stuff going on in the system and anything could have drained the battery. I told him I don't know this vehicle well yet so I don't push any buttons I don't have to. Just the radio and CD player, I don't even turn the heat on yet. lol Who knows what happened. I'm glad I didn't have to purchase an alternator at this time but time will tell. I appreciate his diagnosis and information and I will keep an eye on it of course and see what's next.

Jenna

Dec 2, 2015

The service here is excellent! ! ! ! I don't go anywhere else. I come every three months to make sure that everything is OKAY. Always pleasant people and very helpful. Thanks!

sunshine

Dec 2, 2015

I brought my 2006 Rav4 in for service and once again I was very pleased with everything about my experience. Josh was very personable and helpful in figuring out exactly what I needed done and getting that accomplished! I always enjoy your comfortable customer waiting area! Everyone I dealt with, from the young men in the garage taking information and bringing my car back, to Josh, to the young ladies at the cashiers desk, were friendly and helpful. Although I don't live near by, I'll be back when I need help keeping my car running it's best.

happytoyotaowner

Nov 30, 2015

My husband and I have both bought and leased cars for Luther and had them serviced there. I can't imagine buying from anyone else. Their customer service is awesome! While my car is being serviced I can enjoy a good cup of coffee or tea and sit in a little booth and work or read. We have never had a problem with any of the service we've had done at Luther.

her05

Nov 29, 2015

We bought from Sara a few weeks before leasing this vehicle. I felt she was honest, informative and had our best interest in mind. She was knowledgeable and I never felt pressured.

mew15

Nov 28, 2015

We worked with Ann Scherer, who was very personable and professional as we decided whether to purchase our leased car or lease a new one. She gave us excellent information at the beginning of our visit and kept us posted on what would happen next each step of the way. The culmination of our time with Ann was so very helpful because she walked us through everything we needed to know about the new car, especially the new navigational system and other technical features in this car. We were VERY pleased with Ann and our time spent at this dealership!

shine52

Nov 28, 2015

Everyone was welcoming and gave service with a smile. Also, it was fast. The waiting area is always clean, has daily newspaper and has good coffee.

NicoleK

Nov 25, 2015

Josh Nelson is the BEST-I just purchased my 6th vehicle from there because of him. He really takes the time to make me feel welcome and appreciated as a customer. I walked in at 7pm and drove away with my new RAV4 and 915PM. Love Love Love this place.

jep1978

Nov 24, 2015

Worked with Duane Green for tires, alignment, and brakes. All the technicians there have been good to work with. However, I like to work with Duane if at all possible. He, along with other technicians I have worked with, does a good job of keeping me posted about the progress while I am waiting. If they find additional work that needs to be done, they do a good job of explaining the work and explaining alternative solutions.While waiting for anything is never a great experience, their waiting room is the best I have ever seen. I wish my doctor had a waiting room that good.

Nanalex!

Nov 23, 2015

I have been telling all my friends about Brookdale Toyota and how great it is. I LOVE my new( used)car and got a great deal on it w/ my trade in.Sales person, Keith Kihle was the best! No tricks...honest and very fair. I got just what I asked for and more.Totally great place to buy a car!!!

ravowner,debbie

Nov 23, 2015

The buying process was very easy. The sales consultant was very knowledgeable, informative and helpful. The sales consultant was very professional and when I picked up the vehicle she went over all the options and explained all the controls. I also received a follow up call to see if I had any additional questions.

SJJ

Nov 23, 2015

We received a letter from Toyota identifying a potential problem with our Toyota Sienna. We called the service department to schedule an appointment and had a very positive experience. They were willing to work with our schedule and handled the repair quickly. I highly recommend Luther Brookdale Toyota.

Snelson

Nov 23, 2015

I've been using the Toyota maintenance service for 30 years. Duane Green has been the advisor for most of the time. He has been excellent!

steg0139

Nov 23, 2015

The staff here that I dealt with is awesome. They are true to their word and did everything they could in order to help me afford and feel comfortable with the deal. Everyone was very knowledgeable about their cars and Toyota as a brand.

nelsonl134

Nov 22, 2015

I had my Toyota Highlander for many years. I received it after my father died. It was his car so it had a lot of sentimental value. My transmission died so it was time for a new vehicle. Ann Scherer was my sales person and she made the process very easy. I had never bought or leased a car before so I did not know what to expect. She took her time with me and explained everything as we went through the process. I have been going to Toyota City/Brookdale Toyota since I was in high school. I am now 50. Everyone is always so friendly and helpful so it was a no brainer that I would buy my first new car at Brookdale Toyota. Thank you!!

JulieV

Nov 20, 2015

Left my house at 8:33 for 15,000 mile maintenance, left dealer at 9:04 - work completed, and car washed - wow! that was fast!

MAM

Nov 20, 2015

It was time for my 10k oil change. The main reason I rated them as good was because I made an appointment, arrived 15-20 minutes early and it took almost an hour and a half. As usual everyone was polite and the waiting area is nice. I've usually dropped my vehicle off and either got a rental or shuttle to work so I'm not sure if this is the norm or not. I certainly wouldn't call this the "Xpress" oil change given how long it took. I had other things to do today and certainly would have done this some other time if I knew it would be that long. Next time I'll be sure to ask how long I can expect to be waiting. I will be going back sometime other than Friday afternoon next time to see how it goes. They were quite busy which is also why I didn't complain.

smilin!

Nov 18, 2015

My Rav4 was in for its 6 month tire rotation. Made my appointment same day online and waited while they did the work. Quick and easy!

mplsshopper

Nov 17, 2015

Had a great experience buying my Camry here. Service center is courteous and thorough. They even found something to fix for free while my car was under limited warranty.

redprius

Nov 12, 2015

Purchased my Prius from Luther Brookdale and have continued with service. Why would I change? Convenient scheduling, courteous staff, and efficient service will keep me returning to Luther Brookdale.

Fran0540

Nov 9, 2015

Ann was honest and forthright and very easy to work with. The process was smooth from her thru the financial guy (Tony?). They all seemed genuinely friendly which is nice to see.

jep1978

Nov 6, 2015

The quality continues at Luther's service dept. I would not use anyone else to work on my two Toyotas. The technician immediately said he had an idea of the problem and he was correct. The service performed was done in a timely manner. Also, the waiting room is the best I have ever seen for a service center.

Findere

Nov 5, 2015

My wife and I bought/leased our first Toyotas from Toyota City in 1988. I am not absolutely sure, but I think we are driving our 14th and 15th Toyota since 1988. These folks know how to take care of their customers. The sales staff is awesome and I worry that the guys in the service dept. must get bored because all they ever do is routine maintenance. I have logged well over 200,000 miles on several of the vehicles that I purchased. Toyotas are like the Duracell Bunny. They keep going and going and going.

jeanne007

Nov 2, 2015

This is my third car from this dealership and Sara made my most recent experience at purchasing this new car the best yet, She is extremely knowledge and helpful in explaining all of the new technology. I will continue to go out of my way to drive to this dealership for all of my servicing needs as I have done for over 25 years. And I am confident that any questions I have about my new car I can get them answered by her. I would definitely recommend her as the sales person to work with.

Stacy MN

Oct 31, 2015

I took my Prius to a different dealership who quoted me $4,000 in repairs that were not related to my complaint. This dealership never repaired my car the first time and my car has needed to be towed 3 times because of break downs they did not address. Luther Brookdale found repairs that made sense and matched how the car was behaving. Customer for life!

RAV owner

Oct 29, 2015

The service department at Luther Brookdale Toyota is top notch. Besides Toyota being great vehicles, we buy only Toyota because of the excellent service department. The service advisors are knowledgeable and help you make decisions on the work to be done. Brad gave great information about new brakes and the options available. Steve runs a great service department...another reason we choose only Luther Brookdale Toyota.

MoravecFamily

Oct 29, 2015

Sara Davis and the team at Brookdale Toyota made everything so easy and smooth. We love our new Prius and couldn't have asked for a better experience. We had to car shop with our 1 1/2 year old and Sara was patient and our son could play in the children's area while we waited. Excellent experience.

Leevang

Oct 28, 2015

My husband and I had a wonderful experience at Brookdale Toyota. Our helper Enrique Vega was super helpful! He know his information and have many experiences! I never thought buying my car would be this easy and smooth. They were of great help! I love my Toyota Camery 2014! Thanks.

rwb 102447

Oct 28, 2015

Super fast service for oil change, filter, wash and veh. inspection. Doug helped us hook our Blue tooth phone to the vehicle Rav4. Super job!

Jenny

Oct 27, 2015

Every time we go in for service they are quick and friendly! Nice environment with a nice playroom for my 2 year old. Service advisors are all knowledgeable and nice.

peg k

Oct 26, 2015

I was asked to come in for my first service check after purchasing my car in May 2015. My service was done quite quickly, wash included. Upon going out to get my car I noticed a small rock chip on the hood and went back in to ask the service man what I could do. I have the Tire & Wheel coverage and I had the Clear Coat added. The service guy said to go the Luther Auto Body place in Brooklyn Park over by Fleet Farm and they could help me. The man at the auto body place said "I wish they would quit sending people here. I have no idea what coverage you have and no access to find out. The dealership should have been able to help you." Well, they didn't so now I have no idea what I should do. Why couldn't the service guy at the counter look up what coverage I had and if this rock chip would be covered and how to proceed.

whtny33

Oct 26, 2015

I bought my new Camry from Sara she did a wonderful job! She worked very hard to help me get affordable payments and a good car.I also referred a friend to her as well and she did great with her as well! Can't wait to buy my next car from her.

royboy

Oct 21, 2015

I had new tires installed on my Tundra. The next day one of the tires had only 15 psi. I put it up to 35 psi and drove directly to Toyota City. As soon as I parked in the service bay, Jeremy quickly came out to see me and to find out why I was there. He got me in inmeadiately to solve the tire problem, which turned out to be a pinched air valve. I was in and out in less than hour and Jeremy credited me with a free oil change for my inconvenience. . Super service. Thank you very much.LeRoy D

cheryl welle

Oct 17, 2015

Our sales person was awesome and everything went very smooth I would like to giver her excellent feedback. We lover our new Rav 4 and when we took it into service the service guys were very friendly and what a quick in and out process. very easy to get a loaner car as well

KirkDeWindt

Oct 16, 2015

Enrique is great. Very knowledgeable, helpful, and no pressure to buy. He made purchasing my Toyota enjoyable and ensured I was well taken care of.

sibby

Oct 16, 2015

The service desk was immediately available, checked car in and the car was completed in the time indicated. The customer room was comfortable and had good amenities. The desk staff were courteous and friendly.

Chad Thomas

Oct 15, 2015

I can't say enough about working with Sara. I had numerous concerns with a used vehicle at the dealership. Sara was able to do the necessary research to answer my question and help me with my decision. I love my car.

Nbaranyuk

Oct 14, 2015

Test drove a couple vehicles, very friendly, no pressure to buy. Good sales person, was just doing comparisons between brands, was looking at suvs, nice

DrSD

Oct 13, 2015

I have never looked at new cars to lease or buy. With limited experience, I went in with trepidation and discomfort with making such a big decision. Kelly Rogers put me at ease immediately and was patient in walking me through my options and fostered immense confidence in the decision I ultimately made. Kelly also has a style that instantly builds trust. If you are put off or repelled by slick salespeople, Kelly's style will be immediately recognized as the antithesis. She was spectacular. Everyone else that I worked with was also amazing. Overall, I can't say enough positive things about my experience at Brookdale Toyota and working with Kelly Rogers. Thank you for providing me with new wheels that I feel completely confident with!!

Toy304lou

Oct 11, 2015

I needed a quick repair on a wiring problem in the steering column of my Sienna van. Luther Brookdale Toyota got me in the next evening and repaired the problem pronto. The staff I dealt with were knowledgeable, efficient, and courteous. They also had the part necessary to replace the spare tire holder on a recall issue that I had been waiting for several months for another Toyota dealer to replace and they did that at Luther also. It was an A-1 experience. Having evening hours is a great service.

Linda Heckenlively

Oct 10, 2015

I've been buying and using your excellent service department for decades!Thanks for being close to people in northern area. Easy to find.Everyone is so helpful and nice!

Robin

Oct 9, 2015

I have purchased 2 RAV4's from this dealership over the last 10 years and would not go anywhere else. Toyota vehicles are superior to any I have driven and the staff here make you feel like a family member. The Luther Service Dept. staff are excellent. They are always pleasant, helpful and take the time to fully explain any questions I have. I also appreciate that the Service Dept is open until midnight and I have never had to have an appointment for regular maintenance.A year ago I purchased my newest RAV and during this process I met Sara Davis. At the time, Sara was new to Luther but I think she was amazingly respectful. She was patient with me and did not use pushy sales tactics. She has great customer service skills; she remembers people, explains the features of a vehicle clearly (and multiple times if you didn't retain it all the first time), calls and sends notes to say hi and just to follow-up. I can not recommend Sara strongly enough. Go see her at Luther and I know you will have an excellent vehicle buying experience!

Connie3215

Oct 8, 2015

We took our Prius in for 30,000 mile service. Everyone was knowledgeable & efficient. Work was done promptly & as scheduled. Great place to go! Even had a free car wash!

Carguy

Oct 5, 2015

If you looking to buy a car Luther brookdale Toyota should your # one choice. Everybody there is ready to work with to make sure you get what you are looking for at you exact budget. Thanks Toyota, and thanks Abdi for you great customer service.

Eggcacfp0954

Oct 5, 2015

The only comment I have is: I wish they would have put the antenna back on after they removed it for wash. I didn't realize it was off until later.

Happy1

Oct 1, 2015

I have been going to Luther Brookdale Toyota for over 10 years for the servicing of my car. They are kind, courteous, helpful and do a great job. Always an enjoyable experience. My car is well taken care of and the problem is fixed. I like being able to take my car in after work if I need an oil change or repairs. I also love the transportation service, giving me a ride to work and picking me up, when my car is in need of repair and I need to get to work. What I don't like is when Toyota dropped the notices they mailed to you to let you know what needs replacement/looked at and serviced at what miles. With these mailed notices, I was able budget my money to better take care of my car. I would like to have these back. It helped with budgeting, just as importantly, I took really good care of my cars and they ran well and lasted much longer, saving me money and peace of mind.

Deb K

Sep 30, 2015

I had initially started looking at new vehicles and met with salesman Abdi, so he showed me the new Highlander. He followed up with me, and I told him I had now decided to get a used one with low miles instead. So he found out what features I wanted and immediately started looking for me. He was great about contacting me and when the right vehicle came in, he took extra steps to hold it for me and work around my busy schedule so I could come in and see it. He got it certified for me and I also wanted to make sure it was ready for towing. Upon purchasing it, it was found that although there was a hitch on it, there was no wiring harness. So Abdi and his manager made it right, and they will install the wiring harness for me at no extra cost. I felt like he really cared about me and wanted me to be satisfied, which I am. It's a great vehicle and I had a wonderful buying experience with Abdi and the dealership, and I've already recommended him to my neighbor! I would buy from here again!

joywahr

Sep 29, 2015

I have had a headlamp out for 3 weeks. My schedule is brutal, and I just assumed that there was no option for someone like me who goes to work at 6:30 am and can't get away before 5-6 pm. Well, HELLO Brookdale! I had a headlamp out (OK I said that) and knew I was a sitting duck for a ticket, my usual dealer told me 10 days. I found Brookdale Luther, SAME DAY, 6:15 pm, totally fit my schedule! Waltzed in, service intake was great, walked to Subway for a sandwich, was home by 7:30. AWESOME! And everyone was incredibly friendly, welcoming, having fun, even though they were going to be there until midnight. Way to go team - made me feel like a valued customer even if you were working tough hours. You made me feel great - I will be back!

NewToyotaOwner

Sep 27, 2015

I have never felt compelled to write an online review before now. This area is full of dealerships. I have never owned a Toyota before. I have been looking all over town for a new car and was miserable. Then, I met Sara. She helped me find the perfect car. From the moment I walked in the door I felt valued and my business was appreciated. Sara was patient, knowledgeable, and seemed genuinely excited for me. The service department has long hours, and you do not need an appointment for oil changes, or tire rotations. Sara explained the car features to me and explained everything thoroughly. I am thrilled with my new RAV4. From the live musician to the awesome lounge, I was impressed with this dealership. If you want a stress free fun car shopping experience, ask for Sara Davis.

finleyhopkins

Sep 27, 2015

The place was fine and all, but working with Sara was awesome! She knew it was my first car and even (I just found out) left a two dollar bill in my fuel door with a note for "a couple bucks toward your first tank of gas!" It totally made my day, she was awesome.

Emily

Sep 23, 2015

After visiting several dealerships, coming to Luther Brookdale Toyota was like night and day. We had the best customer service and the salesman actually listened to our needs/wants and gave us plenty of time to think and decide. We never felt like we were just being sold to and each staff member we met with during the process so was helpful and friendly.

loyaltykathy

Sep 23, 2015

`I dropped in to see if they could work my car in for an oil change. Their willingness to accommodate me was done with a smile and excellent customer service by Josh. When it was determined that I needed tires, he worked with me to get the best deal at an excellent price. When another issue arose, he went to his manager to see how they could best provide for customer. Together they went over and above my expectations to ensure that my car was safe and serviced to their high standards. I have always felt they listened, cared and treated me with respect. They have my highest recommendation!

Luv Toyota!

Sep 20, 2015

Always a fabulous experience and always happy! No appointment, quick and lots of free treats and entertainment. Nice that Toyota care makes it free with no vouchers.

Lady B

Sep 19, 2015

Duane is the BEST! I have not had a bad experience. I'm always taken care of promptly. The waiting area is comfortable and YUMMY!

Dlrshp luvr

Sep 18, 2015

Free cookies. Free coffee. WiFi/ tv/ people watching while you wait. If I could move here I would. I want to raise my family in an environment such as this. We would wake up in the morning and just get some breakfast and we'd talk to all of the people. They would come to know us as their family. We would all celebrate and dance daily, and have special parties on the solstaces and equinoxes. Eventually I'd grow old and my children and grandchildren would listen to my stories in front of dimly lit parking lights.. they'd think about putting me in a nursing home, but would remember what a spectacular place this is. I would live out the rest of my days wandering the halls and appreciating the beauty of this dealership. Thank yiu, luther brookdale toyota.

ek1105

Sep 17, 2015

I went in for a oil change and tire rotation. Service rep. Joe was great. In and out in less than 40 minutes but there was 1 problem. They only rotated 2 of my tires. The techs didn't tell the rep. why they didn't rotate the other tires. I only noticed it because my son had marked a rear tire with the pen and the same tire was still in the same spot. The service rep. and the service manager offered to look at the camera to make sure they rotated the tires. At first they were telling me they rotated the tires but after looking at a different camera, it was determined that they didn't even touched the 2 other tires. I paid to have 4 tires rotated not 2. I should've gotten some kind of discount but nothing. On the flip side, they are quick and the people over in the service department is awesome.

JRK

Sep 17, 2015

Was able to obtain App't on short notice on the phone with Jeremy. He had paperwork ready when I arrived. Work was completed in the time frame promised. Nice waiting area. I was not directly approached during this visit, but there is an obvious sales person who is working the services customers in the waiting room to perhaps develop a sales opportunity. I was solicited the last time I was there by the same person, and I saw this person approaching customers today. He is very cordial and not at all aggressive in his approach. He is obviously doing his job well. However, I just want to use this forum to state my opinion that I do not like this sales practice at all.

Nancy322

Sep 16, 2015

I was very pleased with R.J's professional qualities regarding all my questions and his answers. He displayed great communication skills and was able to answer all my questions and was very knowledgeable about all the cars i looked at.Nancy williams

Jenna

Sep 15, 2015

My battery died and it was only two months old so it qualified to be replaced. I had AAA start it for me and I drove in and quickly and efficiently as usual the battery was replace with no cost to me. Cole was a very helpful and as I always say, I wouldn't go anywhere else but this place!Jenna Rasmussen

Happy Customer

Sep 15, 2015

Very pleased with their service. The work was professionally done and completed in a timely manner. I received free use of a loaner car while the work was being performed. I would recommend them to others.

Queen

Sep 14, 2015

I purchased a 2015 Toyota Sienna from Sara Davis. She was willing to work with me and what I could afford. She was pleasant and very helpful. It was a very positive experience. Sara helped me with programming my new options on the van. She called several days later to check how I was doing and if I had any questions. There was no pressure or stress when buying my van. I would strongly recommend Sara Davis when buying a new car.

Marlied

Sep 12, 2015

Purchased a 2015 RAV. Great staff and very knowledgeable. Would definitely recommend dealership to everyone. All employees I dealt with were very professional and friendly.

Neal & Chris

Sep 10, 2015

Purchased a 2015 Camry, excellent experience Would recommend dealership and particularly Brittany, very knowledgeable and proficient. All employees we dealt with were very service oriented.

saintcloud1

Sep 8, 2015

Had a really good experience. They have a nice waiting area with tv's and places to plug in as well as water and coffee/drinks. Very nice!

Scott EP

Sep 8, 2015

We had a great experience and believe that we received a very good deal. We are pleased with our Toyota Sienna and also how knowledgeable the staff is. They took time to answer all of our questions well and also took the time to teach us how to use all of the features on our new car. We went away very satisfied.

OBrien family

Sep 8, 2015

We found a great deal and were also pleased with how knowledgeable the staff is!

Greenactinolite

Sep 5, 2015

You can trust Toyota dealership to provide the best customer service and car maintenance/repair service. They are honest and hard working. Timely and efficient. Explain everything clearly.

sheri

Sep 5, 2015

I needed a new car and was unsure of what I wanted. Sara Davis was great in helping me consider my options and choose the right car for me and my budget. I am very happy with my new Toyota Corolla and my experience at Luther Brookdale Toyota.

Jenna

Sep 3, 2015

As usual, great customer service. Always helpful and pleasant. As I have said before...I never go anywhere else and they always know who you are.

kari321

Sep 3, 2015

My truck came back with a 4 inch scratch down to the metal and my cup holders were gone. My carpet was dry and yet they threw all the mats in the back of the cab. I will NEVER take my truck there again for detailing.

GuitarGeeek

Sep 2, 2015

Very friendly, with a great selection of vehicles. They didn't push anything and let me decide what i wanted. They were very patient even though it was a busy night.

europa2015

Sep 1, 2015

My wife and I wanted to purchase a new Toyota Camry LE Hybrid locally in Rochester, MN. However, we decided to visit Luther Brookdale Toyota and compare prices. We are glad we did, because Brookdale Toyota in Brooklyn Center, MN was much cheaper and very professional, and they found the 2015 Camry Hybrid we wanted to buy.

stengk

Aug 30, 2015

There is a reason we keep coming back to Brookdale Toyota, It's the great customer service and the way the dealership works with you to meet the needs of the customer. Sara was very knowledgeable with the vehicles and made us feel like she wanted us to be 100% happy with the car and the payment before anything was signed.

kimmerdavis33

Aug 29, 2015

I am ALWAYS impressed with Luther Brookdale Toyota and their service team. I love walking into a pIace of business where they know you by name. I bought my first vehicle there almost 20 years ago and I wouldn't go anywhere else. They provide exceptional customer service at every visit with their caring attitudes and the abilty to put you at ease in stressful situations. They tell you exactly what needs to be done and what can wait, if needed. It's a place where they truly take pride in their work. I have recommended them repeatedly to family and friends and will continue to do so.

Jim

Aug 28, 2015

The service was fast and the people were very friendly. I was very happy with the service experience and I love the fact that I don't have to make an appointment.

Gary B.

Aug 28, 2015

Just pull in and they take of you right know and in about 25 Minutes I was back on the road. The folks they have working at this dealership our just great and it seems to me that they care about the way I feel. That is what I like to see. I tell all my friends about how they take care of there customers.

100runner100

Aug 27, 2015

Purchased a new 4Runner that was a demo that had a sticky spot and a scratch and they replaced the items quickly / it was very smooth to drop off and pick up a rental/looks like new!!! Great sign as will be back someday for service

Francy_2012

Aug 25, 2015

Luther Brookdale Toyota has an easy, no appointment needed drive-in policy for routine preventive maintenance, i.e. oil changes, tire rotation, etc. That way I can get in when it is convenient to me. Their sign in policy is efficient and rapid. The staff are good-natured and pleasant.

frugalmomma

Aug 25, 2015

This was our first time at this dealership. We came in knowing what we wanted to test drive and just a few hours later we drove off the lot in our new van. Sara Davis was an excellent sales person and answered all of our questions quickly. The trade-in was fair and quick. We would surely shop here again!

John2

Aug 24, 2015

Rudy in St Louis Park area could not get me in same day but they found an opening at Brooklyn Heights (?) sister dealership. Brooklyn started on the car on time and finished on time except extra time for a frozen and damage brake caliper that had ruined brake shoe. Overall service and repair work done pretty fast. Cost is always a shock for repairs, but all in all was reasonable. Brought no coupons but service agent reminded me of the senior discount and a brake shoe coupon available which saved me about 10-15%.

goprius

Aug 22, 2015

I had an issue with the engine running rough. They ran a diagnostic and test drove it, but wouldn't act up for them. Instead of guessing what the problem might be by replacing parts, they suggested I bring it back later when it acted up more frequently. Otherwise I was offered to use a car rental until next week when they could figure out the problem. I decided to try the wait and see method and left with a free car wash and was not charged a dime!!Thank you!

clerkjane

Aug 21, 2015

Brought my 2003 Solara in for a routine oil change and to see if my new tires were ready for a rotation yet. Although it was a little early, they still rotated them for me, which is free of charge since I purchased my tires from them earlier this summer. In their routine check of my vehicle's lights, it was noticed that the light that illuminate my rear license plate was burned out. Thank you for catching that so I didn't get stopped by law enforcement for it not working. I was in around 12:45 and was out again in about 35 minutes. No complaints.

Bob H

Aug 19, 2015

I was in for timing belt replacement, and idler pulleys were found to have bad bearings. I okayed to replace them and sure enough the rattling noise I had been hearing for several months is now gone. My service advisor (Josh) was very helpful.

Joe W.

Aug 17, 2015

Car in at 7:00 am and completed 9:20; well within time and cost estimated. Great service handled by D Green. Quicker than expected.

still a fan

Aug 17, 2015

I came in for an oil change and found out about the "rattling" noise i had been concerned about. I decided to get the repair done while I was there. I was able to get a loaner car so I wouldn't be inconvenienced & got my errands done while waiting for the repair. Upon picking up my vehicle I was pleasantly surprised at the price. Very reasonable. Thank-You, Nathan! Jackie

lauraes

Aug 14, 2015

I take my car to this service shop every year. I know I can cheaper service somewhere else, but for me it money well spent if I know that my car got the best possible care, I could hace free coffee and goodies, wifi, clean bathrooms...you name it. People are friendly and professional in every area. Well worth you money!

RNHawki

Aug 14, 2015

They do a good job with servicing my car as far as I know. Just wish they'd take a little more time to understand the service history. I was told my car hasn't been serviced for the last few and that there's no service history. Well - I moved here in September and only having gone to other Toyota dealerships I know there's a record so explained that. "Oh, I guess I can look that up" was the response. Back to the "hasn't been serviced" piece - I said can you help me understand why you say that? He says "it just says 'customer declined' and I don't know why you did that" - well, again, let's take a minute to look at the whole picture. I HAVE gotten it serviced, I declined a filter change or 2, but asked for more clarification about what's actually happened. At the end of our conversation and the service, I was not actually negligent in keeping my car serviced and had only declined a couple filters, that didn't even need replacing after service inspection was completed today. Please take the time with your customers to understand the service history of their vehicle and ask questions if YOU don't see a clear picture - don't assume I haven't done things for my car because you haven't looked. I've owned a few cars in my day and I'm pretty sure I understand the importance of regular servicing. I just may not know EXACTLY what was done and when - that's what keeping records is for. Nothing makes a customer more uneasy and unsure if you're trying to trick me into doing things just for the money when these types of conversations take place.

goodjudge

Aug 14, 2015

The car in about 4 o'clock for an oil change annual cap and degreasing the engine. I was out in an hour. And they gave me plenty of good advice about several things.

Almaty Capehart

Aug 13, 2015

Sara Davis was very welcoming, she made me feel at home and confidence. I couldn't asked for more then that.

Brad_D

Aug 12, 2015

Brought my vehicle in without an appointment for it's 20K service. As always, staff was prompt, considerate and professional. The waiting area is very nice, I was in and out in less than 40 minutes.

NatetheGreat

Aug 10, 2015

The car selection was awesome. Sara knew what I was looking for and she pointed me in the right direction. I was sold by both they way she handled my situation and the brand of vehicle.I'd recommend her to anyone of my friends or family. She was knowledgeable about the cars and she was willing to listen to my wants and needs. 3 hours later-BAM! I have a awesome new car and drive away happy and satisfied with my decision to visit Toyota City.

lisahill22

Aug 9, 2015

Sara Davis did an excellent job helping me lease a 2015 Toyota Rav 4, She was patient and helped expedite the process. I appreciated her ability to listen to what I wanted in a new vehicle. I would purchase another vehicle from her again. This the 2nd vehicle I have bought from this dealership.

Tillydjc

Aug 9, 2015

I was in and out for my 20,000 mile tune up in 30 minutes! Always great service there!!! Steve was friendly and nice! I like the lobby area.

Bens

Aug 7, 2015

When I took my Toyota Tundra for a Toyota recommended service, I admired the Service team's reception, response and attention. Their call back was efficient and it took me less than 4 minutes to collect my truck after service. Tom Bens

Always

Aug 6, 2015

Went in for my Highlander's 150,000 mile check. Duane Green found that my tires had developed age cracks. Got great discounts on new tires and service work. Have been going to Brookdale Toyota since 1988 and would not go elsewhere. Have always been treated fairly and courteously for almost 30 years. Bob Loretz, who sold us our first Toyota in "88, stopped by to say Hi while I was waiting. Great people, great service, great prices!!

Toyota Owner

Aug 4, 2015

I brought our 2013 Sienna van in to Luther Brookdale Toyota for its 20,000 mile check-up. Steve Miller explained the needed services (much less than I expected) and how long I would have to wait (45 minutes exactly.) I have known Steve since the time I first bought a Camry in 1984 (I feel like he and I have grown up together!) He exemplifies customer service and is one of the reasons I buy nothing but Toyotas.

Gatbonton

Aug 1, 2015

My family and I was not inspecting to purchase the sienna so soon but we could not let the deal go. Sara really surprised me into getting a decent deal that's within my budget range and we are loving the new sienna which will now be used as our family van.

Ken and Jill

Jul 30, 2015

I was looking to go into a smaller different type of vehicle. I had a large crew cab truck with no use for it anymore. We pulled through several lots and stumbled into Luther. I must say the facility is clean and organized from the lot to the inside. Well we were able to walk through the lot and look with out being bothered by sales people which is how I prefer it. We found a vehicle that we wanted to test drive went to the front desk and was introduced to Sara. She was excellent. She was generally enthusiastic made the time spent fun. I would return just for her service. As always I was expecting a low ball offer on my fully loaded truck but they came back with a far and honest price right where I would have wanted it! The buying experience was the simplest and quickest I have ever had!

Buell1

Jul 30, 2015

Great service fast response, Honest offers and excellent sales personnel!Sara was awesome and will get my future purchases!Best buying experience I have had in 25 years!

Dallan

Jul 30, 2015

The service team is always smiling and polite whenever I go there. They make you feel very good about choosing a Touota vehicle.I have had most interactions with Josh in service. He is very nice, knowledgable and always accommodating.Toyota service continues giving me reasons to stay a loyal Toyota customer!!

1sttimehere

Jul 28, 2015

First time buyer on a vehicle. Our sell person Bill was friendly, helpful, and communicative. He was not pushy/pressuring customer into sale purchase. Before we came to this location, we had gone to a few other dealerships and their customer services/sales person were pushy and unrelenting. At the Luther Brookdale Toyota, we were more pleased with their progress and services.

Calikaline

Jul 28, 2015

I came in for an oil change yesterday, and they had my car finished within 1 hour. The staff is friendly and honest, and the dealership treats their customers well.

Jenna

Jul 24, 2015

My car had trouble starting...I drove in and they checked my battery. I bought the car in 2009 and it was the original battery so it was replaced. As usual the service is excellent and the employees are very, very helpful in answering any questions I might have. The service is excellent. Thank you,

lmmagel

Jul 22, 2015

I always receive the best service I have been doing business here for over 25 years I can't imagine going to any other dealership!

Jerr

Jul 20, 2015

On my second car purchased thru them and have had all service done since 2003.Loving my 2015 Corolla and it delivers as promised!Great mileage and smooth ride, just got back from it's 5,000 mile "checkup" and I see many years of driving it ahead, all pleasurable!!!

SteveCa

Jul 17, 2015

First time to buy a car, nice experience. When I was driving the car, it feels good and I will see its performance in a longer term. Thanks for helping me to get this car.

CarDad

Jul 16, 2015

I bought a 2014 Sienna fron Luther on Memorial Day. I was told to order floor mats but not that I was buying them. When I asked about them a week later the fulfillment officer was disgusted with me for not having $400 to buy floor mats to replace the ones they threw away as part of their policy. She was so unbelievably offended. And rude. And condescending. And couldn't wait to shove me out of her office. How dare I not know what their code and euphemisms meant! What a presumptuous moron I must be, she didn't have any paperwork about that. I mentioned this to a manager two weeks ago. He was going to contact me tomorrow. That was two weeks ago. If you want double talk, rude treatment, and to be shown exactly how unimportant a customer can be; go to Luther Toyota.

Daningo

Jul 16, 2015

Kou did a great job for us when our Prius came in for Warranty work on an Inverter. He kept us informed and gave us a good deal on a replacement spoiler while it was in the shop

NLee113

Jul 16, 2015

Just recently purchased my 2nd brand new car from Bobby D. Like always he was very knowledgeable and very helpful. I would recommend purchasing a car from him. I have sent family and friends to him and they have all had great car buying experiences.

Randy customer

Jul 13, 2015

Customer service! Brought my Avalon in for crystal clear recoating dealer said to bring it in they will take care of it. I also brought in my Highlander in too for the same issue.

hfavorone73

Jul 13, 2015

I have only purchased 3 cars in my life. All purchased brand new. This Avalon makes #4. I have to say I loved the way the Team at this dealership worked together with me to get the car I wanted - truly made this the easiest transaction experience I have ever had purchasing a car. A special Thanks goes out to Sara Davis. She unselfishly did an amazing job explaining how the wonderful features worked in my car,

LoyalToyotaOwner

Jul 11, 2015

We recently purchased a 2015 Highlander and Sara was our salesperson. We were at a competing Toyota dealer days before. We were pointed to the Highlanders on the lot and left to hang for an hour with no help whatsoever. Our experience with Sara was completely different. She was more than helpful and was extremely pleasant to work with. We have to drive further for servicing but with the staff at Luther, we don't mind.Thanks Sara and thanks Luther for a great buying experience.

molly123

Jul 8, 2015

My first "check-up" and was a complete treat! Professional, quick, and convenient! Thanks Luther! You make a normally not so fun chore into a nice experience!Molly

Bruce

Jul 7, 2015

Sara ensured everything was taken care of from our trade-in to the delivery of our new truck. We were extremely impressed with her knowledge and patience in showing us the features of our new truck. She is far the best person I have dealt with over the past 40 years. Her attention to detail is untouched and her demeanor was very pleasant even during a time the dealership was extremely busy! I am truly impressed with her efforts!

Corab

Jul 7, 2015

I have been coming to Luther Brookdale Toyota since 1991 when I bought my first Toyota. It has always been friendly and competent. I love my Toyotas. I bought a new 2014 Toyota for my last car as I am 85 years old.

Curt & Connie

Jul 6, 2015

Sara was so helpful, we were impressed with her knowledge and patience in showing us the features of our new car today! She exceeded expectations.

Common Man

Jul 2, 2015

Spot on in knowing how to take care of all details. Time - we value & they value. Seem less processing - with a smile & a bit of levity. Indeed top notch service!

84andsunny

Jun 30, 2015

Sara was wonderful to work with on the purchase of our used car. She was able to exceed another appraisal to secure our vehicle providing us with the best deal.

Dab

Jun 29, 2015

Friendly, quick, and courteous service today! They originally told me 90 minutes but vehicle was completed in less than an hour. Prompt service is always appreciated

Susan Lomanno

Jun 29, 2015

i love that I can just drive in without an appoint the for routine maintenance. Everyone you work with is friendly and seem to love serving! All is always explained up front. Adore the waiting area! Love this place and my Toyota, these people care!

Busy driver

Jun 28, 2015

This was my first trip to this dealership site and I'm impressed! Scheduling was slick, customer service top notch and it was all done in a timely manner.

shoni82

Jun 25, 2015

I love the prompt service, the service center employee's are very inviting and the atmosphere is welcoming. I appriciate Robert's demeanor it made me feel comfortable with entrusting my vehicle to the establishment.

MNVikings

Jun 20, 2015

Another dealer will benefit greatly picking up a guy like Marco.

LauraH

Jun 17, 2015

I have been a Customer of this dealership since 2008 when I bought a Yaris. I am a repeat Customer who just bought a 2015 Corrolla. I have always gotten my car serviced at this Dealership as well. I told Bobby D. exactly what I wanted, that is where he focused his energy, and he delivered exactly what I wanted. I have always had the best Customer Service at this dealership. It's such a great place!

mauto9012

Jun 17, 2015

I went in for an oil change on my leased 2012 RAV4, and left with a new lease on a 2015 RAV4. Great deal. It was a pleasure doing business with Sara, she knew her stuff and made sure all my questions were answered before I left.

JJaspersen

Jun 15, 2015

I continue to bring my 2009 Camry to Luther Brookdale Toyota, not only for the convenience of it's proximity to my home, but because of the consistently great service I receive from their Service Department. They never try to push unneeded repairs or service on me but are very good about making the proper recommendations when additional service is needed. Some day in the distant future, I'll probably buy my next vehicle from this dealership as well.

JohnT

Jun 13, 2015

I randomly stopped at the dealership to look at a Toyota Venza in a dark color and Sara said she would be glad to help me. I explained that I wasn't really sure which vehicle I wanted, but Sara happily brought a Venza for me to look at. As we discussed vehicles, I told Sara that I really wanted a Highlander, but was unsure about going to that price point. Bottom line, I later brought my wife back to look at the two vehicles and she loved the Highlander. Sara found the right vehicle for us and after some minor negotiations, made sure that the deal worked and we didn't have to go back to our previous Toyota dealer(some distance away). Sara was very upfront and professional and took the time to explain the merits of both vehicles and made sure that we got the vehicle that worked best for us.

jep1978

Jun 12, 2015

Other retailers and service firms could take lessons from the Luther dealership. Because of past experiences with the dealership I have come to expect exceptional treatment from Luther and I always get better than I expected. My 15 yr old Avalon died last night. I went to the dealer at 6:45 a.m. this morning. They had my car towed in, analyzed the problem and had it repaired by 10:00 a.m. The service advisor was Cou Yang. He kept me informed via phone every step of the way and answered all of my questions. My only regret - I didn't start using this dealership sooner.

Dale & Theresa Nerison

Jun 12, 2015

We recently purchased a 2014 RAV4 from Brookdale Toyota. Brittany Thompson was our salesperson. She was extremely helpful and made our car buying experience the best we have ever had! We also worked with Bob in Financing, and he was also very helpful! Everyone that we dealt with at Brookdale Toyota & Scion were great! Thank you! Dale & Theresa Nerison

driveToyotasl

Jun 9, 2015

On May 11, 2015, Jeremy Brisbin and his crew, as always, did a great job on my car's routine maintenance (oil change and "Maintenance One" package), and, because he knew I was about to leave on my annual vacation, driving many miles, some on gravel roads and other tough places, he moved heaven and earth to get the parts to do the two safety recall repairs for which my car was waiting. It was a great feeling to head out on the road, knowing that my airbags were safe. Jeremy, Steve Miller, and Duane Green have been taking care of my cars for over 25 years, and I wouldn't dream of going elsewhere.

hlambert15

Jun 9, 2015

The service itself was good but the price was outragously high for just a simple oil change! I was totally speechless. Almost $58!It's a corolla for goodness sake!

TommyLove2007

Jun 9, 2015

They're suppose to wash my car but guess not. Maybe because they forgot or maybe it's too old. I don't know. And the labor cost is outrageous. If you have a older model car I would just recommend doing independent shops instead of Dealership. The labor cost are too much. And they didn't even wash my car. How sad. For all those 5+ star review it's most likely reviewed by the people who work there.

MJLex

Jun 8, 2015

My car purchase was a fast as possible, entirely painless, and I got exactly what I wanted with no hassle at all.Great folks to work with, and I can't wait for my appointment to get the add-ons I requested, because their service center looks awesome.

Daditude

Jun 8, 2015

I have used this dealership for 7 years to service the two Camry Hybrids I purchased at that dealership. Although there is another Toyota dealer closer to my home, I continue to use Brookdale due to the courtesy they show their customers. They check in with customers while they wait in the service area. They call customers if they do not wait at the dealership to let them know when work is finished. They show interest when I tell them about any issues with my vehicle.

Satisfied Customer

Jun 2, 2015

I always receive good service at Luther Brookdale Toyota. I've been going there for service since I purchased my 2009 Toyota Camry in 2008. The service advisors and customer service staff are always friendly, helpful, and knowledgeable.

Jenna

Jun 1, 2015

I have been coming for service for over 20 years since it was Toyota City and they were in the different location. The service is EXCELLENT! They take care of everything efficiently and quickly. Everyone is very pleasant, answers my questions. I wouldn't go anywhere else.!

Lovetoyota's 7546

Jun 1, 2015

Duane was great, explained what the problem was , I was told it may of been something else, Him and the mechanics found the problem and got it fixed

Ellen

May 30, 2015

We were in the market for a first car for our daughter. Sara Davis helped us with our purchase. Sara was so friendly and helpful. She made buying a vehicle so much more enjoyable than the typical car buying experience at other dealerships. I'd recommend Luther Brookdale Toyota and Sara Davis to anyone looking to buy a vehicle.

Lynne

May 28, 2015

Even though Duane told me my car would last forever -- it was red and I wanted a green one. So I went looking, and Tim Olson VERY KINDLY talked with me and showed me various vehicle. And he had a green one-- dark green! So after talking and discussing and checking with the wisdom of Duane -- but he wasn't there so Jeremy stood in for him; and I got good advice on the car I was looking at. And then without further ado -- though it took a couple of days cuz I was in there on Memorial Day, so I had to get some money, and they put on undercoating -- and then Tim patiently explained the computer type things in the car to be sure I could at least drive it home; and then Matt, the financial man, got things all straightened out; and 8 years to the day I wrote a check for my new, green car. THANKS ONE AND ALL! Lynne Johnston

yamauchic

May 22, 2015

I had a wonderful experience at this dealership. I came in to have a maintenance check up and oil change on my 2014 Camry and was immediately greeted upon entering the garage. While I was waiting, Randy, a very kind service representative approached me and asked me how I liked my car and if I had any questions about it. I of course had a few about the audio components since I am not an electronics guru. Randy took the time to go over the audio features of my car and answered all my questions. He also was quite patient when in the midst of him providing me instructions about the car's audio features my 16 year old daughter called me from school and needed to talk to me. On top of all that he touched up a spot on my car for free where I had accidentally scratched my lower rear bumper. I definitely will return to this dealership.

Kay Swanson

May 21, 2015

Came in for a 20,000 mile oil change and tire rotation with no appointment necessary and out in 25 minutes. Outstanding! Love getting the car washed each time also!

Happy customer

May 21, 2015

I travel from Richfield to Brooklyn Center because you have such great service! Clean, comfortable, courteous, and able to anticipate needs- even the guys who are hopping in and out of cars! You have service that can't be beat, and you have earned my 15 years loyalty.

wags

May 18, 2015

I brought in my 2010 Tundra with significant corrosion issues in the bed. Steve Miller contacted Toyota and they covered the replacement of the entire bed under warranty and in addition I was provided a rental car at no charge. The experience for this major repair was outstanding and I have nothing but great things to say about this dealership, their handling of this situation, and Toyota for standing behind their vehicles.

Becky

May 14, 2015

It's time to change the video behind your check out counter -- you have a very nice dealership and service center and obviously very proud of all the work that went into it. However, I'm tired of looking at the same old replay of the building of your dealership for years on end. That has to be driving your people at the counter crazy -- just sayin. . . Some thoughts -- maybe a presentation of all the beautiful sites in our state or pictures of Toyota's vehicles. Just change it up from time to time or pull the plug!

Marie543

May 13, 2015

I pulled a muscle in my back as I exited my car inside the Service center. Robert quickly brought a chair to help me. I then made my way into the waiting area. The car was finished with servicing when Robert said it would be. The car was parked very close to the exit so I didn't have so far to walk. All in all everyone was very caring.

PDell

May 13, 2015

From initial contact with Nicky through picking up car- all great. Work done on time, I was kept informed of changes and actual price was under estimate. impressive and highly professional organization

sharon m

May 13, 2015

I recently purchased a new 2015 Rav4 My very first drive off the lot (normally I buy used) So maybe I was expecting too much. with 4000 miles on my car I had a issue with a burning smell. When taking my car in and having to leave it they wanted to charge me for a loaner, We had to get upset before they would offer us one for 10 cent a mile or bring it back with a full tank of gas (which is fair) When the car was complete my service person was on break and no one offered to come explain what was done to my car and what was replaced for the recall. The girl at the service desk didn't seem to know how to handle this. It was like "oh well" I guess I'm old school when spending 30,000 dollars I expect a little more. I don't like the car to begin with so this didn't help much. I guess you have to like toyota's to like this car. Going back to Jeep when my lease is completed.

kate

May 12, 2015

Went in for an oil change. It was completed in a timely manner plus a car wash and free coffee. Nicole was very helpful and courteous. Overall a pleasant experience.

Erin

May 12, 2015

I purchased my car from another dealer and every time I went for service, it took longer than expected and the waiting area was echo-y and filled with people talking on their cel phones for the entire wait. At Brookdale Toyota, the service is fast, no appointment needed for basic oil change/tire rotation, they don't try to sell me on a bunch of things I don't need, the waiting area is very pleasant with TVs at a low volume, newspapers, magazines, personal carrols for watching a different station or having a conversation without annoying the people around you. They have also showed me how to change the rear wiper on my RAV4 (not simple) and checked my tires when the low pressure light was on and it was rediculously cold outside. Have never had a bad experience here!

Lovetoyota's 7546

May 11, 2015

You can trust toyota for all your car needs without any worries! Will keep going back when need to ! If I have just a quick question for the guys I can call with any question and they always have a answer which is asureing

stro22372

May 9, 2015

It was quick and smooth. All of our questions were answered promptly and everything was explained in detail. Sara was very helpful and nice. She did a great job.

kola

May 8, 2015

I have been servicing my cars with Luther toyota since i have been driving toyota. Their staff have been excellent in their attitude and performance, most expecially Robbert Madich. If he is a medical doctor, he will be very caring for his patients. he is very excellent and caring. Thank you Robbert

drlundeen

May 6, 2015

I truly believe this is the finest service department anywhere. I am confident that when I leave the vehicle is ready for whatever I have planned for it. I'm glad I took Duane's suggestion to have the scheduled brake inspection done. They found a leaking rear seal that also caused the brake shoes to get oil soaked which could only cause problems down the road.

JustJohn

May 5, 2015

Jeremy was my service writer and I can't say enough about how well he took care of my needs. Although a part had to be ordered for a later visit.

CM Matz

May 2, 2015

I just want to give a "shout out" to Jeremy in Customer Service. He helped me throughout the day with great service, knowledge & advice. Perfection!

Fans4547

May 2, 2015

We have dealt with Brookdale Toyota since 1994 and have had superior service and dealings with them. They have always been ready to help when we have a problem in a quick and friendly way. Cannot recommend them highly enough.

BERNIER2015

Apr 29, 2015

My review will rpraise the entire Luther Brookdale Service team but in patiicular the efforts of Rober Madich.I have had swverl vehucles serviced at Luther since the summer of 2013....a 2000 Camry XLE V-6 with 283 K miles, a 2011 Camry XLE which was a cerified vehicle which I purchased 11/09/13 at Luther fro my girlfriend, now my fiance... which intially hasd 41k miles and is now at 96K miles, a 2013 Camry SE sport V6 which i pirchaed new at Luther in October of 2013 and I just purchased a 2015 Avalon Limited Hybrid with the Premium paimt Ptotection and Gslss protection pakage.In additin I have had the following non-Toyota vehicles swrviced at Luther Brookdle under the careful scrutiny if Robert Madich"a) a 2013 Chevrolet Corvette ZR1b) a 2013 Range Rover Sport HSEIn summary my experiences with Luther Brookdale Toyota's service Dept has been 100% positive,

richbessette

Apr 28, 2015

while I just needed a oil change, tj]he service at Luther's TOYOTA WAS GREAT. I WAS IN AND OUT WITHIN 15 MINUTES. THEY COMPLETED THE SERVICE BEFORE I COULD FINISH MY CUP OF COCOA! COURTIOUS, FRIENDLY, AND THOROUGH.

Schnibit

Apr 28, 2015

If it were possible I'd give six stars. The Service Representative, Cou Yang, went well out of his way to resolve my problem. This is my second experience with this Service Department and both have been excellent. Thank you.

Ziman

Apr 27, 2015

We could not have been happier with the customer service that we received from Sara Davis and Matt Rossetter when we purchased our 2014 Camry.

Strawberry

Apr 23, 2015

Got the job done efficiently, mostly I appreciate the friendliness of all staff. They also are informed and I was happy to hear the service was under warranty.Did not note price, service under warranty.

Jan T.

Apr 22, 2015

Everything was done as requested. Everyone was very knowledgeable and helpful. When I was paying for the service I asked if I was given the senior discount which she replied yes. I didn't notice until I got home and looked over my copy of the bill the senior discount is now 5 percent, the last time I had service done it was 10 percent. Just curious when the percentage for the senior discount changed?

rchris

Apr 22, 2015

Brought 2008 Prius with 233,780 miles in for air conditioning problem. Service staff sincerely demonstrated their concern for my problem and delivered first rate service. They provided me with 2015 Camry for use while they diagnosed the problem, and kept me informed of their progress. Solved the problem for now but want me to bring car back in 2 months to ensure the problem was fixed at no additional charge.

lovemytc

Apr 21, 2015

As always, everyone is friendly and knowledgeable. They take the time to explain in detail what maintenance needs to be done. I bought my car here in 2001 and have all my maintenance done here since then. Keep up the great service!

julie

Apr 20, 2015

this was the best dealership to work with! the salesperson i worked with was very knowledgeable about cars and was so very accommodating. i would definitely go back to Luther Brookdale Toyota!

julie morris

Apr 20, 2015

quite surprised when the rep i was dealing with (john jackson) offered to come to my house with a car for me to test drive AND all the paperwork to get the process started. when i arrived at the dealership it was a quick process to finish signing and driving away with my new ride!

CD

Apr 20, 2015

We have been going to this dealership for a few years now. Everyone is always nice, helpful and terrific. From the moment you pull up, people greet you and take your vehicle, to the advisors, cashiers, and service personal, it is always a pleasure to go here. We could go to another Toyota dealer a little closer, but we prefer this one. It is always what we expect from a reputable dealership.

Chris & Cherie

Apr 18, 2015

Professional, courteous, and accommodating from start to finish, and a pleasant experience during an otherwise stressful time (the loss of our 2006 Sienna in an accident 3 weeks prior).

Vanman

Apr 16, 2015

My relationship with Luther Brookdale Toyota goes back before it started using the current name. Remember,Toyota City ? The good news is that regardless of the name the outstanding customer service remains the same. I get great comfort knowing exactly in advance how I will be treated. Thank you for the great service experience. Dean Knutson

Mike

Apr 12, 2015

Luther Brookdale Toyota was easy to work with and their sales staff were very helpful. They dealership is very clean and the service is excellent. Thanks Sara!

RAV4 buyer

Apr 4, 2015

Sara made it easy and made me feel at ease as you can be when buying a new vehicle. Everything was up front and answered all my questions. I was able to test drive a vehicle overnight which helped make my decision of buying a new Toyota! Thanks for all your help and patience! I am a happy owner of a new Rav 4!

bakk0020

Apr 4, 2015

Our car buying experience was superior. Sara Davis was amazing to work with and very helpful along the way. She found us what we were looking for within 24 hours. Negotiations were smooth and the financing experience was flawless. Very upscale and professional dealership. Would recommend to others. Thanks!!

Dave

Apr 3, 2015

I appreciated the attitude of the salesperson, Tim Olson. He helped me think through my options which ended in a fair deal. My previous Prius was purchased almost 7 years ago from Luther and I have always been very happy with the way my car was serviced and the way I was treated.

VAKKRN

Apr 3, 2015

Prompt. Repairs done (or postponed) as requested. 287000 miles with service at this dealer since purchase in 1998! New location is clean and comfortable. Highly recommend.

2004 Camrey, Tammy

Apr 2, 2015

My Camrey is at the 100,000 plus in mileage because of the care and great service I have received throughout the years at Toyato Brooklyn Center. Everyone is friendly and helpful. Thanks to Robert for really helping me out this time and understanding I want another 100,000 miles from my Camrey.

DR2209

Apr 2, 2015

I had a unique circumstance that was not seen every day. Sara Davis, my sales person and Josh Nelson, my finance person made me feel like I was the most important customer they had ever worked with. It was very rewarding to work with folks who didn't care what your circumstances were, they just want you to be happy with your car-buying experience. They accomplished that and more. I so appreciate the kindness and the vast amount of effort expended from both Sara and Josh. I have been a Toyota customer for 25+ years. This experience further solidified my loyalty to Toyota. Thank you Sara and Josh for your kindness and your expertise.

carolyn

Apr 1, 2015

I just purchased a new RAV4 from Brookdale Toyota after having shopped other dealers in the Twin Cities area. Sara Davis was very helpful, knowledgeable, and friendly.

BillPacker

Mar 31, 2015

I appreciate the drive up oil change. I was in and out with 35 minutes including a free adjustment of the rear windshield wiper. Thanks Luther!

ProctorSpringer

Mar 31, 2015

Prompt and curious - the service area is clean and organized. With extended hours it is very easy to get the appointment when you need it!

pstevens

Mar 30, 2015

The Service Advisor was very informative and friendly and willing to look at my service contract to make sure I understood the program. Thank you!

GeoffM

Mar 30, 2015

We have a Highlander. One day a number of the dash lights came on so we contacted Luther Brookdale Toyota to schedule a service repair. We talked with Nathan Johnson who was our service advisor and he was excellent. We got the repair scheduled immediately, we brought it in and he kept us posted on the repair and let us know when it was done, what the problem was and what they did to fix the problem. All within a great price! Thanks Nathan and the whole service team!!

dhm

Mar 29, 2015

My husband and I worked with Sara Davis and we had an excellent experience. She was very knowledgable and made the car buying experience pleasant. Everyone was very positive and helpful. We were shopping on a busy Saturday and many people came to check in on us. They got us in and out of there as quickly as possible too!

bj3

Mar 24, 2015

I have been shopping for a car with my 85 year old mother, who has recently had the loss of her husband and then an accident with her 2004 Cadillac. Sara was so great to work with as she was kind, patient and worked with my mother in a manner that made me feel good as a daughter knowing that my mom was being treated so respectful. It is hard to work with an 85 year old person in that you need to be patient, clear and be able to repeat a lot of what has already been said. Sara was wonderful with my mother and I appreciated her kindness to her. Sara had the knowledge to not overwhelm my mother with too much of the technical features in a car and stuck to more of the basic features.I would recommend Sara to anyone that I know is looking for a car and I know all of my families future needs will go through Sara.I am hoping this information will be shared with Sara as she made the experience excellent.Thank you Sara for your kindness.

clerkjane

Mar 12, 2015

Went in for a routine oil change. I know I need new tires soon and they did tell me the same but no pressure to immediately buy them or from them. My car is a 2003 Solara in good condition and has been serviced at Brookdale Toyota 99.9% of the time (one oil change out of state and my first oil change where I originally purchased the car in 2002). After my service work was done I was approached by staff to see if I was interested in trading my "pretty red Solara". As a matter of fact I was thinking about it, maybe not today but in the very near future. Randy (?) was extremely helpful and courteous and he referred me to Lynn Floyd who spent over 2 hours with me to give me a complete picture of what I wanted to buy, what my car was worth (and I already knew through research)...a complete scenario was presented. Lynn let me take the vehicle was interested in for a nice test drive (not just around the block) which was extremely helpful. I know that I will definitely go back to Brookdale Toyota when I do trade in my Solara (it is such a great car I dread getting rid of it) but I'm ready for a small SUV. It was phenomenal the amount of energy and time Lynn spent with me and never once did I feel pressured or made to feel "ignorant" about researching the purchase process. I will definitely go back to Lynn when I'm ready to buy...it might be sooner than I originally planned.

Erik O

Mar 10, 2015

Tom O'Niel was a pleasure to work with. He made the process very easy and relaxing. The service team addressed any and all of my concerns no matter how small. I would definitely recommend Luther Brookdale Toyota & Scion to anyone!

jad58

Mar 8, 2015

We worked with Sara Davis during our 2015 Camry purchase. She was wonderful to work with. She was very knowledgeable, friendly, and wasn't pushy at all. We felt like she really cared that we were satisfied and happy with our purchase. We would highly recommend working with her.

cap

Mar 4, 2015

Sara was very positive and helpful. She was very knowledgeable about the vehicles we discussed and was willing to spend as much time as needed explaining everything and making sure I was satisfied.

ampaul414

Mar 3, 2015

Sara was great! Very friendly, informative and not pushy whatsoever. She is technically savvy and answered my questions. We ended up purchasing from another dealer but will go to her next time and recommend her to others.

LadyB

Mar 3, 2015

My routine oil change turned into much more than i expected but I trust that I'm in good hands with the service department. Duane explained all the areas of concern clearly. And since I love my 2003 Highlander, I chose to continue to take good care of her and had the repairs done. I started out with a Camry loaner but when I told Duane I was headed out of town with 2 others he said I should bring the Camry back and take a Rav4 because it had more room. My car was ready Monday as promised running great! I always use Luther Toyota for maintenance. Their customer service is excellent. It is always a super experience for me using Luther Toyota.

Anne

Mar 2, 2015

I went online to find Toyota dealerships, contacted several through e-mail to ask them for quotes. Brookdale consistently responded quickly to my inquiries. In person, they were all friendly and provided excellent service. After the purchase of the car, I came back here for the routine maintenance because their service is so great. I tried another dealership for my first maintenance but found the other dealership's customer service to pale in comparison to Brookdale so I continue to take my car to Brookdale, even though it is further away from me.

fisheral

Mar 2, 2015

I typically schedule my appointments with Luther Brookdale Toyota online, but for some reason could not get to that screen, so I called. The person handling the phone call was very friendly and set things up quickly for me - after which I received both e-mail and text confirmations. The appointment was for a routine oil change after a long road-trip. As always, the check in process was quick and easy and I went to the waiting room to look through one of the available daily papers along with a freshly brewed cup of coffee. The service was completed before I'd managed to scan through the whole paper. A good job and friendly service is what I have come to expect.

kwepplo

Feb 27, 2015

I initially went in to meet with Sara about a used vehicle on the lot. When I got there, the vehicle was already sold. We talked about my driving habits and my desired payment. Sara suggested leasing a RAV4. Leasing was NEVER on my radar, nor was the thought of a brand new vehicle. She listened to my needs and offered suggestions and, most importantly, was not pushy. She didn't try to make me buy more than I could afford and gave me time to think through my options. I cannot say enough about the wonderful experience I had working with her. I had never purchased a brand new vehicle so I had a lot of questions. Sara always provided me with information to make choices that worked best for me. My experience with her was outstanding!

Raya

Feb 27, 2015

I had been living in the Twin Cities for 5 years without owning a vehicle. Finally I decided to purchase one and make my life more convenient. I started by looking online at used cars, then went to several dealerships to see their used cars. I wasn't sure what kind of make and model I am looking for. Looking at many different cars, I decided that Toyota was the one that would provide the best ownership experience for me. All the reviews that I read online, as well as any friends and family, had a very good experience with Toyota cars they had. Through the search for a Corolla, I arrived at Luther Brookdale Toyota. Sara Davis started helping me out in finding a good vehicle based on the criteria that I had come up with. She was so patient and kind during the whole time. I test-drove a couple, but still was doubting my decision. Then she took the time and explained all the other options that I had including leasing. She gave me very clear and realistic information about the whole process, while trying to find the best deal that would match my expectations. I ended up leasing a Corolla 2014 from the dealership. The entire experience was very pleasant and without any problems. But Sara went above and beyond to make sure I am happy with my purchase. She stayed in touch with me afterwards and proved to be a very reliable salesperson and friend.

Mustapha

Feb 23, 2015

Sara helped us through our journey of find the right car for us. She was pleasant and helpful and answered all of our questions in a timely manner. she has a lot of patience when it comes to costumer service and made the process really easy.And sure any costumer who get Sara as sale person is in good hands.Faduma & Mustapha

Russ B

Feb 21, 2015

I recently took in my FJ Cruiser to do some warranty work. Robert in service is always fabulous to work with again. The work required ordering some parts and Robert kept me informed of their arrival date along with frequent updates on the service progress. Steve, the service manager runs a neat and clean operation. Always excellent customer service. Oh, the loaner vehicle is always in excellent condition and doesn't smell like smoke, etc. Usually are pretty new model units also. I would recommend this service department for any service to a Toyota, no matter where you purchased it. Professional, quality team.

Kathy

Feb 20, 2015

Sara was wonderful to work with. She listened to what I was looking for and found the cars that would work for me. She compared the possibilities with me and helped me find just what I wanted. Then she explained the special features in the car and encouraged me to come back if I had any questions about how to use any of them. Never did I feel I was being pressured into buying a car. It was a great experience. I would go back to her and recommend her to my friends.

BrentAaronLarson

Feb 20, 2015

We may have over paid a bit for our Toyota Highlander, but, the hard work, feeling of being valued and the customer service after the sale was impeccable and really softened and/or eliminated any negative feelings we may have had walking in the door to get ready for what we thought was going to be another corny experience with another corny card dealer. The person working with us, Sara Davis, was excellent to help us get into the vehicle we liked but weren't going to buy the day we walked in to begin the process of finding another vehicle to replace our soon to be completed lease. Her dedication and interest in our situation made us feel exceptionally valued and it appears she works for a company that supports her in every way possible to make sure customers are treated with respect and dignity. Thank you Luther Brookdale Toyota for the great car buying experience.

kamp

Feb 19, 2015

Sara was so pleasant to work with. She kept in touch with me while searching for the exact car that I wanted. She and Robert both went above and beyond to give me a great customer service experience.If I had a question, she answered it promptly and effectively.I appreciate her making my car buying experience painless.thanks Sara!

Jenny

Feb 18, 2015

Sara was great to work with. She explained all of the features in the car a couple of times before we left to make sure we knew all about the new features. She was very friendly and easy to work with.

jeff

Feb 17, 2015

In December 2015, my wife and I decided to buy a car. When we went to Luther Brookdale Toyota, we met Sara Davis. She worked with us to determine what the best fit was for us which included several test drives many different models (Highlander, RAV4, Camry, and Venza) over several visits. We found are very knowledgeable about all the products and was very easy to talk to about our desires and concerns. in the end, we decided on a RAV4 and she work hard to get us the color we wanted (even after several changes on our part). Even after the sale, she followed up to make sure we were satisfied with our purchase. We will most definitely recommend her and the dealership to others.

darshan

Feb 17, 2015

My family met with Sara Davis who worked with us for the purchase of a 2015 Toyota Corolla. Sara was very friendly and helpful. She answered all our questions and made the purchase experience enjoyable. She followed up after the purchase and made sure everything was alright. We would recommend Sara to our family and friends.

Jdahl

Feb 16, 2015

In December 2014, I purchased a 2013 Highlander at Luther Brookdale Toytota. My husband and I had the pleasure of working with Sara Davis, who we felt was a very kind and thorough but efficient sales consultant. We appreciated her expertise about the sales process and her knowledge of the vehicle. We would certainly recommend her to any of our friends or family in the future!

NoTechSavvy

Feb 15, 2015

In December, I purchased a new Corolla at Luther Brookdale Toyota. Sara Davis helped me throughout the purchasing experience. She was invaluable especially when I took possession of my new car. She explained all the new electronic features and even set up my Bluetooth. Sara took out all the stress and left only the joy of new-car ownership. I have been thrilled with my new Corolla, but know Sara is at Brookdale if I have any questions or concerns about my car. She is the BEST!

Brendaod

Feb 15, 2015

Was not looking forward to the "purchasing a new car" experience. But Sara Davis at Luther Brookdale was very knowledge and made our experience smooth and easy. She kept in contact throughout the whole transaction and made what can be an uncomfortable ordeal turn out to be relaxing and enjoyable. I would recommend her to anyone! Thank you Sara.Also brought my vehicle in for the normal first service check and the service department was very professional and had great customer service. Was very impressed.

stro22372

Feb 14, 2015

I came into the dealer and Sara found what I wanted and the process was simple and easy. Usually it can take for ever for the process to unfold. Just the opposite.

JJaspersen

Feb 13, 2015

My vehicle has been serviced at this dealership many times and I find them to be courteous, helpful and very consistent in their customer dealings. I will continue to bring my vehicle to this dealership for all of my service needs.

Kab75

Feb 10, 2015

Getting a new car is always exciting. Sara Davis made the experience fun. Sara was very knowledgeable and friendly. Sara made the car shopping experience easy.

puffers

Feb 9, 2015

My first (and WON'T be my last) experience at this dealership. Keep up the good work and I will see you next time! You guys are the best,

Vthao2012

Feb 6, 2015

Great dealership to go too. Didn't feel pressured at all. Amazing, warm, welcoming environment. Had a great experience. And all the staffs were very caring.

Lisaveta

Feb 3, 2015

With this dealership, an oil change is a surprisingly good experience. I was greeted in a friendly tone as I walked through the door and shown a personal and engaged interest. My small shop had me scheduled weeks in advance but couldn't accommodate me, due to illness leaving it very short-handed. With Luther Toyota-Scion, my Worthy Successor (the Scion's name) got caring, knowledgeable accountable attention from start-to-finish. Since my appointment only took a short time, the customer service technician offered me the option of talking to a technical advisor on my electronics. I had often wondered about the Aux feature to stream one's own music over the radio speakers. The technical advisor Badu not only showed me how this could be done but me a highly professional presentation of how to accommodate passengers' musical preferences without raising unnecessary safety concerns for the driver.I appreciated the stress-free professionalism. And the bottom line: for all I received the price of my oil change was highly competitive. Thanks so much, Luther Toyota-Scion!

Ron S

Jan 27, 2015

I was looking for a car, and as a senior citizen, I had a budget to live with. Bill Quaday was great. He took my request and guidelines to heart and found me the perfect vehicle. just what I wanted and in the price range that fit. Thanks Bill. I will recommend this dealership and Bill to everyone i talk to.

DDave

Jan 22, 2015

The service staff was courteous, accommodating, and professional in spite of my not buying my vehicle at this dealership. I was given a very nice rental vehicle to use. A call to me was done to me for my consent if they could install a nominally priced maintenance item.

fisheral

Jan 20, 2015

I just stopped in to have a routine 5000 mile oil change and tire rotation done. Of course I scheduled online because I have to wait for the work to be done. I have had Robert M. as my service writer 3 of the previous times I have been there with one or the other of our two RAVs, so I scheduled the appointment with him. He was tied up when I arrived and Nicole quickly had me come to her counter and took care of getting things underway (she actually reminded me that the tire rotation was a good idea at this timie and I agreed}.While I was in the waiting room reading and enjoying my coffee a gentleman named Randy came and thanked me for my continued business and asked if there were any questions or problems he could help me with. I did talk with him and Nicole about a difficulty I had been having with the keyless system on our other car. They gave me some suggestions and also recommended that the next time I had tha vehicle in that we try to recreate the problem so that they could help with that, too. All quite nice.

wilddung

Jan 20, 2015

I got in the same day when I called. The waiting room was nice. The car was done before I knew it and it was washed. Very impressed by the overall experience.

Mound

Jan 15, 2015

I purchased a new 2014 RAV 4 on 8/30/2014. I did not intend to buy a new vehicle this soon. I was looking more at November. Well, while I was having my 2001 Camry serviced I was approached by a salesman. He said there is a demand right now for my used vehicle. Especially for college or high school students. I agreed to have him give me a quote for my car. While waiting for my service and quote a new car salesman Nick Warhol came over. He was great! He asked what I was looking to buy in November. I told him a vehicle with AWD for winter. He told me about the RAV 4 labor day specials. Next thing I knew Nick had me test driving the RAV 4's while I was waiting. The offer on my car was fair, plus they offered to cover my 2001 Camry repairs. And with the 0% financing for 60 months and a $250 gift card I couldn't pass it up. I thought about it over night and came back to purchase a RAV 4 Sport the next morning. The whole process was so smooth and Nick spent all the time I needed to explain the Navigation, blue tooth and Serius/XM features. Thanks Nick! It's been over 4 months now and I just love the RAV 4 AWD performance in winter conditions.

31 chica

Jan 13, 2015

The Service Department was persistent in diagnosing and then fixing a difficult issue with my Rav 4. They were respectful and kind, and worked with me to attain a successful resolution. Even though Brookdale isn't as close to home as other shops, they've earned my trust and I'll be returning there! Thanks guys and keep up the great work!

Kevin K

Jan 10, 2015

Had a very smooth and professional experience with Lynn Ford and the other team members at Brookdale Toyota during the process of buying a pre-owned, Toyota SUV. Despite living more than 60 miles from the dealership, I plan on getting the vehicle serviced at Brookdale and look forward to working with Service Department staff.

KevinK

Jan 10, 2015

Had a very smooth and professional experience with Lynn Ford and the other team members at Brookdale Toyota during the process of buying a pre-owned, Toyota SUV. Despite living more than 60 miles from the dealership, I plan on getting the vehicle serviced at Brookdale and look forward to working with Service Department staff.

vueme89

Jan 6, 2015

I was devastated to hear from a first opinion telling me my car would cost a whopping $960 to fix. I chose not to fix it as I did not have that amount. I decided to have Mr. Schiwa Yang take a look when my battery decided to go out and I almost died in the middle of the road. He told me, my car would only cost a fraction of the first pricing. I was estatic and yes I fixed it! I am a happy camper!!!!

MedDoc

Jan 2, 2015

Beautiful facility, a ton of cars to look at, and knowledgable salesman. I was especially impressed with the interest Marco Bernini took in us - he really helped!

SAMMA

Dec 28, 2014

Buying a car isn't the most pleasant experience, but working with Brookdale Toyota was very smooth. We worked with Callie and she was excellent. If you're in the market for a car, we'd recommend seeing Callie at Brookdale Toyota.Steve in Service has been great to work with as well.

mjo

Dec 23, 2014

We stopped in one day 'just to look' at used vehicles when having to replace our aging car. Joey helped us that day he was very knowledgeable and answered many questions not only about Toyota but other models we were considering. We went back about 10 days later to continue our search, with an open mind about buying used or new. Once again Joey was right there helping us, answering questions, advising and guiding without being pushy or forceful. He was so informative down to drive train, options and everything in between. We decided to go with a new Rav4. Absolutely pleasant afternoon with every person in the dealership. We were there a couple of hours. We got a more than fair price for our 18 year old used car and left with a brand new Rav4, detailed and even new license plates put on. Would buy again from Joey and LBT in a heart beat!

DJK

Dec 22, 2014

We came just before closing time, on Saturday, needing the oil changed and tires rotated. We thought they would be upset with our coming at the last minute, but the service tech was very pleasant and professional. In just over 20 minutes they had done a multi-point inspection, oil change, tire rotation and washed the car, all at no charge. They were cheerful, friendly and very efficient. We were well please with the service.

Lynn

Dec 20, 2014

Thank you for being so friendly and helpful! My car is running better than ever! All the service was done quickly. I will recommend to everyone.

Kavi

Dec 17, 2014

Had a great experience today with Oil change service. Schiwa Yang did a great job. Service is done quickly. After service, they did car wash too.

Harun

Dec 17, 2014

Good job, I took my car to the shop.Did good job employees where friendly.I'm satisfied the work they did and I will Recommend to family members

fisheral

Dec 16, 2014

I recently completed a 3600 mile road trip with our '12 RAV4 and way-overran our 35K service, But it was easy to get scheduled in online and seemingly even easier to get in and out of LBT. I had to wait, but drove in with someone waiting to take the car off my hands, walked right up to the counter with service advisor, Robert M, who reviewed past work done and selected just the work that was needed - nothing extra. I went and enjoyed coffee and a paper and before I knew it was paying my bill and heading out to a freshly serviced and washed car. Thanks.

Sevans94

Dec 15, 2014

Had great experience buying used car for our almost 16 year old. Tim did a great job, low pressure and helped us find exactly what we were looking for. We had been looking around for about a month but bought this car because of our overall experience with the dealership. The car was well priced and extremely clean. This is our second vehicle bought here. First was new Toyota Sequoia and also had great experience with that!

Laura

Dec 10, 2014

I test drove a similar vehicle at a different dealership the week before I came to Brookdale. Even though I had an appointment, it took the dealership over 15 minutes to locate the vehicle and get it to the correct lot, and the salesperson did not know much about the vehicle (other than he wanted to sell it). I had a very different experience at Brookdale Toyota. The salesperson had the vehicle right outside and warming up when I arrived. He spent a good amount of time going over all of the vehicle's features even before we left the lot, making sure I knew what all of the bells and whistles did. They worked with me on a fair trade-in value, and thoroughly explained all warranty options. Even though I had to head home at the end of the buying process, the salesperson once again asked if he could show me a few more features. They even washed my new truck and filled it with gas before handing over the keys. The customer service was awesome and the staff very friendly and knowledgeable. I would highly recommend this dealership!

jkbjornlund

Nov 25, 2014

Friendly, wonderful, helpful are just a few words to express how greatful I am for this dealership. I was nervous as the place we bought our prius v's from was not giving us good service. After today I will no longer worry. I know we will be taken care of going forward with piece of mind.

DSH1953

Nov 8, 2014

When I recently took our Camry for an oil change, some work related to routine maintenance and a recall item was suggested. I was offered a rental car free of charge, because the work would take 2 hrs. I was able to get some errands done while they worked on our car. I like the nice waiting area provided. I feel valued as a customer.

Tacoma Express

Nov 7, 2014

The Customer Service is definitely "Class Act" from the Service Advisor to the Lounge to the Billing Dept - Everyone is very friendly and helpful. It makes the "wait time" at Toyota much more enjoyable.

gary.wiome

Nov 5, 2014

I has a long scratch in my left side sliding door,Spoke to a service adviser and ordered 2 side moldings strips, Service and Parts each called me for an installation, when I came in I was told (after an hour wait) Toyota didn't make these strips - Parts had confirmed two were available for me. Nothing got done -I asked for a price on tires which was (for the same Michelin Tire) $170 more than my local Discount Tire price - Did I look that Stupid? Has anyone heard about the internet?Then I waited 10 minutes while they washed my van on a rainy day. What was the point?The Best New Car service in the Twin City but not Today.

Lill Robinson

Oct 31, 2014

Spent a pleasant morning at LBT last Saturday turning in my 2012 Corolla and picking up my shiny new Corolla, complete with Eco, back up camera, and digital odometer displays. Had a great time working with Ann and Matt and enjoyed all of the amenities from the Starbucks coffee bar to the free Wi-Fi. The new digs are beautiful and the whole experience was very pleasant. And my new Corolla---it's already been to Des Moines and back to Blue Earth (37.6 mpg on the first tank). I've been driving Toyotas since 1985 and all of the folks at LBT are at the top of their game. Thanks for everything!

rollie11

Oct 27, 2014

Had to replace tires. Price was very competitive to even on line prices. Also took care of recall issue. Job was finished a half hour before the promised time.

jep1978

Oct 20, 2014

I started using the service department of this dealer about two years ago after my regular mechanic retired. I wish I had started using Luther Toyota sooner. Their courtesy and professionalism is unmatched. I have never had anything less than a perfect transaction there. I never feel as though they are trying to sell a product or service I do not need. My two cars that I purchased new are a thirteen year old Avalon and a six year old Corolla. My wife and I hope these will be the last two cars we ever own. From what I have seen of their service, our hope should be achievable.

Deb P

Oct 14, 2014

I hadn't purchased a vehicle in ten years and due to an accident, I had to replace my previous SUV. I had never shopped for a vehicle before on the Internet and was very impressed with all the help I received from Lynn Floyd & Emily in answering all the questions I had prior to test driving the 2007 Toyota Highlander. Lynn made the whole purchase very easy & stress free (albeit a little long). I will recommend this car dealership to everyone I know who is in need of a new car. They were just super to work with.

coonyverno

Oct 14, 2014

Sorry but I never really go myself because I'm generally too busy working and stuff....but I can positively state that my wife and daughters all love these guys....We have two Camry's and a RAV4 from them....They're competitive with any of the places out there and they make you feel like you matter. That's what really counts......we used to shop around for service in the old days but now we just like keeping everything with the dealers......they have the training and know the vehicle....if they're a good one (like these guys) why bother going elsewhere???

Micky D

Oct 13, 2014

I have the oil changed in my car at this dealership. You don't have to wait long even when there are many cars ahead of you. The price is fair and I have come to the conclusion that it is worth a little extra to be able to trust the service. They have not tried to sell anything and have been honest when everything is fine with the car. Which has been everytime I have been there. The employees seem happy to be working there and are respectful and polite.

medicineman1

Oct 2, 2014

Stopped in today to get 5,000 mile check done. Met right way and taken care of in the manner Im used to. Very friendly and professional. Ran into my salesman, Ron Kerkow. He remembered me and asked me about my surgery that I had 3 months prior. Even though he way busy with other customers, he took the time to make me feel welcome! The service tech found me looking at new vehicles and even had the knowledge to answer my questions.p.s. I like your coffee machines.Bill Johnson

LMcNab99

Oct 1, 2014

Kellie Horton was awesome to deal with, not pushy at all, super friendly. I was from out of town, so she took a ton of pictures and was honest about the few scratches, etc. They removed a few dents, cleaned a couple stains, the car looked new when we picked it up. They went out of their way to match our needs. Only thing they didn't do was give us a full tank of fuel, but overall was a great experience.

Christopher Hammer

Sep 25, 2014

Duane in Service did a great job of sharing the info I needed to make a decision about the service I needed today. Also in sharing information regarding an upcoming tire sale after I informed him of that need. The services were done quickly and right.the first time!

Eugene

Sep 24, 2014

I felt like the dealership is fair and honest. Yes, they need to make a profit like any other business, however I did not ever feel like I was being cheated or lied to (like at many other dealerships I have dealt with). Hence I am a 3rd time buyer from them!

Shel19791

Sep 24, 2014

I had a wonderful experience at Luther Brookdale Toyota, The sales rep was very nice, patient and knowledgeable made my shopping for a car a nice experience. I did have to wait almost 2 hours for the financing portion, but all was forgiven when the finance person was able to get me a really good deal and a lower interest rate on my loan, over all he was on my side and fought for a better deal for me. I was very pleased with my service as a whole. I would recommend Luther Brookdale Toyota to anyone looking for a new or used car.

shel.berthiaume

Sep 24, 2014

I had a wonderful experience at Luther Brookdale Toyota, The sales rep was very nice, patient and knowledgeable made my shopping for a car a nice experience. I did have to wait almost 2 hours for the financing portion, but all was forgiven when the finance person was able to get me a really good deal and a lower interest rate on my loan, over all he was on my side and fought for a better deal for me. I was very pleased with my service as a whole. I would recommend Luther Brookdale Toyota to anyone looking for a new or used car.

WinterCorolla

Sep 23, 2014

In preparation for our upcoming trip to North Carolina, I took our '06 Sienna in to make sure it was ship shape for the trip and to take care of some recommended maintenance. I had to use the overnight drop off service. I had never used it before and getting there at 8pm, it was dark outside. All of the building and lots surrounding it were very well lit though. I felt safe walking about the parking lot at night because of how well lit it was. The drop box area was clearly labeled in big lettering on the side of the service bays. The drop paperwork had detailed instructions. The paperwork let me detail what work I wanted done on the van. The next day, Jeremy, my service rep this time, and I had to talk several times on the phone to take care of work I had specified and another issue they had found. Jeremy was understanding about the upcoming trip and said they'd get everything taken care of so we would have a safe trip. I never saw Jeremy face to face during this service visit, but felt he cared about our van and our situation even though we only discussed things on the phone.

Toyota Rocks

Sep 16, 2014

This is the 6th vehicle we have purchased at Luther Brookdale Toyota Scion. We have been happy with the entire buying process and the Service Dept.

jccars

Sep 13, 2014

We are always greeted in a friendly manner and served with efficiency and thoroughness. The waiting room is outstanding- easy to pass the time relaxing or working.

EsteeChay

Sep 11, 2014

I took my 2013 Prius C in for its 10,000 mile/1 year routine maintenance. My car was quickly whisked away, I enjoyed the pleasant waiting room with a cup of Starbucks coffee and a magazine, and my car was ready and waiting, freshly serviced and washed, about 40 minutes later. I'm very satisfied with this dealership's service department.

GTerry

Sep 9, 2014

I came in for the last of my 2 year maintenance including an oil change. Greeted by first name as always and prompt service. I waited and looked at the new vehicles as I had been reading about the newly designed Corolla. I ended up trading in the old Corolla LE for a new Corolla LE Plus. Great working with Tim Olson to work out the details.

samz1069

Sep 9, 2014

took my car in for the 10000 miles service! Which are some inspections and a synthetic oil change!also was having trouble with my driver's seat not locking in properly!everything was done to my satisfaction in less than an hour! Coffee and donuts are on the house..a big thank you Luther Brookdale Toyota!

Sienna Driver

Sep 9, 2014

On my most recent visit to Luther Toyota, I discovered I left my purse and cell phone at home. Rather than having to go back home without getting my van serviced, they let me call home and get credit card info so I could pay my bill. Just another example of the excellent customer service we have been receiving since we purchased our Sienna from them in 2004.

Lee Rainey

Sep 3, 2014

Each time I bring my Highlander in for service I am struck by the care they demonstrate for my being more than satisfied with their customer service. This begins by listening, truly listening to what my concerns are re: the car and how they can best resolve whatever the issue. They explain the situation in terms I understand and can make the best possible decision for me. They stay within the timeframe they have stated and proactively offer a loaner if it will be a long time for servicing. They have earned our trust and excelled in their performance! They are GREAT!

annharty

Sep 3, 2014

I bought my Camry at Luther Brookdale Toyota in 2008.They are friendly, no pressure, get the job done well and get me on the road.

Mound

Sep 1, 2014

I came in for my regular service and everything went great.! I came in for an oil change and Maintenance One. Found a couple other items that needed attention. No pressure and gave me the option to have it done now or re-schedule another time. I waited and looked at the new vehicles.

GTerry

Aug 28, 2014

I bought my first Toyota Corolla in 1983, yesterday (August 2014) I purchased my third Corolla. During those many years I also bought three Tacoma's including a Prerunner. I have had all vehicles serviced exclusively at Toyota City, now Luther Brookdale Toyota for one primary reason, TRUST! I have always received great customer service, great vehicle service and fair pricing, I have many stories of trust over the years, but the very first involved my very first Corolla. Having exceeded 100,000 miles and a proud member of the "100,000 mile club" I expected extensive work might be needed under the hood such as new hoses, belts spark plug wires, etc. and gave the go ahead to replace all that needed replacing. The staff at Toyota City could have replaced every item on my list without question, instead I received a phone call talking me out of replacing several items because they were in good condition. Apparently I wasn't familiar with the high quality of Genuine Toyota Parts. Until that moment I had never had a service department talk me out of performing work of any kind. I have trusted their judgement ever since. Thanks to the current Service Manager, Steve Miller and Service Advisor, Duane Green and their great staff, the cashiers and parts technicians, who also share their great work ethic, I will always be a loyal customer and have my service done at Luther Brookdale Toyota.

Martin II Luther

Aug 22, 2014

Even though I set expectations extremely low when dealing with car dealers over all, I was very disappointed with Luther Toyota after purchasing a used vehicle and buying all the aftermarket sales gimmicks they try to sell with the car. I paid extra to have any paint chips and marks repaired, rust coatings, 3M films, and of course they managed to not fill any of the paint chips, but instead applied expensive 3M film on top of the chipped metal which looks terrible. You could expect that kind of stupidity from a Soviet tractor manufacturer where nobody cares, but from a Toyota dealer, its just shoddy work and lazy techs that also clearly don't care. They sure are good at charging for these services, just not as good as actually doing them. Better not take any car there again. They would probably screw up an oil change as well I expect.

BLJ

Aug 22, 2014

In July 2004, I purchased my Rav4 from Toyota City, now called Luther Brookdale Toyota. I have serviced my car there exclusively over that time period. Everyone that has serviced my Rav4 has done an exceptional job. Duane Green is the Service Advisor that I have primarily dealt with & he really knows my car well. He is quite knowledgeable about Toyotas. Everyone that I have talked to & met over the years from receptionists, cashiers, service advisors to car sales people have been respectful & friendly. The Service Manager, Steve Miller, is quite knowledgeable & friendly too. I will continue to buy my cars and have them serviced at Luther Brookdale Toyota as long as I live in the Midwest.

toyota21years

Aug 17, 2014

My right front tire blew out and shredded on the way home, late on a Friday evening - pretty scary event. I wasn't sure if I had damage to the rim, the right front brake and a couple of other things, The next morning, I called Luther Brookdale Toyota, and even though the service department was shorthanded that day, they assured me that they could take care of my car right away, and, if necessary, put me in a loaner/rental. Duane Green answered all my questions thoroughly and clearly, and his team took care of my car in less than 2 hours, including an alignment. I knew I needed two tires, but Duane found a rebate for me, offered me an additional deal, and put four new tires on my car for only a few bucks more than the cost of two. It's great to have a mechanic whom I trust. Duane, Steve and Jeremy have been taking care of my cars for over twenty years - when one of them tells me that my car is OK, I know that it really is OK. End of worries.

ilzeklavina

Aug 15, 2014

Getting a new car after an accident is a sudden experience. Everyone at Luther Toyota was friendly, helpful, knowledgeable and patient with me. They helped me find the right car!

Amyveches

Aug 12, 2014

Poor pricing to be charged $100 for a diagnostic and then notified my battery needs to be replaced $3200. I already new the codes yet I was told over the phone Toyota has to do their own testing for $100.00. Poor outcome for a quick diagnostic fee.

g6894vw

Jul 31, 2014

Best people very friendly. I love the no waiting service and prices, sales person very nice and love the refreshments. Enjoy the lounge area as well!

DalePearson

Jul 22, 2014

As usual, service was prompt and excellent. I have never had such good service at a car dealership. Every time I bring the Prius in I have this good experience and get back a car that has been washed.

vinewood

Jul 2, 2014

Went in on my lunch hour for an oil change on my new Seinna. I was in and out in 45 minutes. Also got appt for next week set up to get the windows treated and undercoating done. I was given the option to sit around for 2.5 hours and wait, or they would give me a rental car. i am taking the option of getting a rental car to use while they work on my van. Great friend, fast service. Good job.

tomtam

Jun 27, 2014

I explained to Duane that I bought a pre-owned Sequoia last September and the noise my Sequoia was making. He looked to see if it had been serviced at another Toyota dealership, which it was. He then invited me out to look at the engine, specifically the belts. He pushed on the serpentine belt and stated "Yes, this feels loose. At 10:30 am, he told me it would take an hour and a half. I was at the cashier at 11:52 am. The belt replacement took less that 1.5 hours and the noise was gone. Thank you Duane and your crew!

Barry

Jun 24, 2014

Great customer service. Job so far looks great and they kept me informed as to progress along the way.

CurtFischbach

Jun 24, 2014

I had a check engine light.I made an appointment for 11:00AM (24 Hrs in advance). I arrived 15 Mins early.Check-in was okay but service advisor was much less then personable than desirable.I waited in the waiting room.After one-hour I went to Cou at his desk. I told him that I felt one-hour to get a diagnosis for a check engine light seemed too long.He went to the service bays and came back and said "He" is going to connect it up now. (one hour after my appointment time)After another 30 mins I went to ask about my car.All of the other service advisors came to the waiting room and updated their customers. Cou did not.He had my paperwork and told me it was a oxygen sensor failure. He was not knowledgable when I asked questions.The service advisor at the next desk answered my questions for him.Cou's knowledge and lazy attitude are not good for someone who deals directly with customers.He is not good for the company. Several dealers in my area. I will go somewhere else next time.If EEOC is an issure. Couldn't you find a better Customer oriented person?

John Lodato

Jun 20, 2014

No appointments for Oil changes. Friendly reception Friendly professional service. Knowledgable of my service history. Great coffee. Friendly checkout.

Jim K

Jun 19, 2014

Efficient web site to make the appointment. Knowledgeable service advisor that I know and can rely on. Mechanic detected a problem over and above the reason I originally brought the vehicle in for. Repairs completed promptly and final bill came out as quoted.

Iaya Khang

Jun 18, 2014

Very friendly peoples, excellence customer service and on time commitment at the Brookdale-Toyota -scion dealership, I would recommend all my Families to go buying car from them at any time.

Jan the "former reluctant car buyer"

Jun 14, 2014

Salesman Lynn Floyd, with help from Adam ,made it a great buying experience. I was in high anxiety state most of the time, and Lynn dealt very patiently with my about-face decisions. I was prioritizing my needs both internally and verbally, and he remained patient, answering questions and offering options. One day, while I was looking into other car brands, he called me to say a Prius (2007) had come in on a trade, and he wondered if I'd be interested. I at first said, no, then yes, then drove it 3 times. By the third time, I was sold, and then Lynn wowed me by saying the front hood would be totally repainted due to a crease near top. New windshield was put on, too. I bought the vehicle, competitively priced, as quickly as I could and drove it a couple hundred miles for Memorial Day weekend trip -- getting 55 mpg ! Have been very happy with some followup service needed where they solved a couple alignment issues. I've been thrilled with the responsiveness and courtesy of everyone I've encountered there. Great attention to detail and always friendly, supportive service !

DEE52

Jun 12, 2014

was a very pleasant experience and the service is fast and the place is very clean and friendly. would recommend them to anyone.

Samantha

Jun 4, 2014

My last serviced in many years ago were not more satisfying than this one. why? cuz services was done exactly as pointed and as needed to be done. Cou Yang is the advisor who is handling my appointment when i was walk in on May 27, 2014 and bring it my vehicle in on June 2, 2014 evening for service on June 3rd. At the time Cou Yang told me that the price is $169.95 and questioning him if this is included sales tax or not. He says, yes, this is included sales tax, but when the services is completed on June 3rd to pick my vehicle the cashier told me that its $182.00 to be paying for the completed services. I told her that Cou Y. offered the price is not that price, so she will see Cou, but she did not find him, but she go ahead and have that adjusted to me w/o asking him why? There is NO advisor shown or explained to me how the serviced work or how the services done on my vehicle. I kind of feel dissatisfaction on the customer services, but for the vehicle services are very good services as needed. I dont know whoever worked on my vehicle was taking out of my lucky charm rock out of my vehicle, but they found called me so I got it back today June 4 as they promised to call me back on this matter. I would recommend myself to this dealer again if their price is still the same price as today. Otherwise......ect!!!! All the customers outside the drive through are very nice and friendly. All the Advisors never walked to you when you entrance immediately in the area where all the advisor work station even though they are not as busy as they were. I feel like I not welcome to this dealer at all. :(:(:( however, I very like the services not just the cleaning. I always taken my vehicle there for oli changing.

JenJ

May 30, 2014

I've never taken my 2009 Camry to any other Toyota dealership for service so I can't compare others to Brookdale Toyota. However, I am so happy with their service and customer care that I will never go anywhere else. They rock!!

Jennie

May 30, 2014

The technician was very friendly and explained exactly how my service contract worked with my lease.

JBOY2525

May 30, 2014

Best Toyota service experience that I've had and I've gone to all the dealerships in the area. I won't bring my 2013 Toyota Tundra anywhere else!!

kathymcmillan

May 29, 2014

Once again the service technician who rotated my tires damaged the aluminum rims. I do not know why they cannot be more careful with someone else's property and use the proper tools to remove the hubcabs without scratching and damaging the rims. I have called and left messages for the service manager and my salesperson (of course was after hours by the time my husband arrived home from work today and saw the damaes) so we will see if they do anything about it or just once again say that is what happens when the tires need to be rotated. I do not believe that excuse for 1 minute since a reputable tire company asked me who damaged my rims when I had to buy a tire to replace an unrepairable flat a year or so ago. I highly discourage anyone from using Luther Toyata's service department unless you want your vehicle damaged by unskilled or uncaring technicians!

MPavek

May 29, 2014

When I called to make appointment for Oil change was advised no appointment necessary. This made stopping in for service convenient. The staff has always been pleasant and informative.Very happy with their customer care

bg007

May 23, 2014

I worked with Kellie Horton at Luther Brookdale and had an excellent buying experience with a used vehicle. I went in with a specific list of what I was looking for and Kellie helped me to find some options to help narrow down the list and we did a few test drives. Once we knew more specifically what we wanted, she had their used car manager begin a search to find a vehicle to meet our requirements. A few weeks later, they found a very nice 2013 Sienna van with low miles and a good price that we just love. We're very satisfied with the entire experience.

JM Rice

May 20, 2014

The used Rav 4 we bought 4 months ago developed 2 problems requiring $100+ repairs. The service Dept was very understanding and agreed to a reasonable price adjustment even though we had not bought the extended warranty.

Ozzie

May 17, 2014

In and out in 35 minutes - oil changed, tires rotated, fluids topped and brakes checked. Every time we have been in for service it has always been efficient, friendly and helpful for keeping both the older Camry and the new Venza in top shape. Thanks as always for making it an enjoyable experience!

bigoz

May 17, 2014

In and out in 35 minutes - oil changed, tires rotated, fluids topped and brakes checked. Every time we have been in for service it has always been efficient, friendly and helpful for keeping both the older Camry and the new Venza in top shape. Thanks as always for making it an enjoyable experience!

lpurdham

May 17, 2014

My experience was a dream. I was looking for a used hybrid and started with the Camry's. Ann showed me the two used ones she had available and we drove one and liked it. She answered all my questions, including the mpg which wasn't as high as I had hoped. I then asked about the used Priuses I saw on her list, which were comparable price-wise and she took me around to find the one I was interested in. It was literally just been placed on the lot after cleaning it. I took it for a test drive and grabbed it. Ann was helpful, able to answer most of my questions and when she couldn't she'd confer with others. She wasn't pushy, which made me stay with the process until I found what I was looking for. It was a WONDERFUL experience, and far different from the last time I bought a car. I got what I thought was a fair trade for my Corolla, and walked away from the dealership only paying an additional $6,000 for a PRIUS!! I love this car, which is in excellent shape. I also purchased an extended maintenance plan, which I wasn't pushed to sign. I just thought would be easier for me. All in all, an excellent experience. Ann was great.

Rav4-Guy

May 15, 2014

Brought my 2010 Rav4 in for an oil change and tire rotation after work and there where two safety recalls open on this model. One of them required 2 hours to perform the inspection and repair. I couldn't wait for the repairs that night but my service mgr suggested I leave the car overnight and offered a loaner car. The next day after work I drove the loaner into the service bay write up area and was cheerfully greeted and instructed to go directly to the cashier counter. It took only 10 minutes to drop off the loaner, pay the service bill and get my vehicle back. Normally I would rank the customer service as being good but this time it was exceptional so I ranked it 5 stars.

Bob

May 14, 2014

This service was another example of the excellence I've observed at this dealership for the last 15 years I've been doing business with them. The entire service staff, including Steve Miller, are professional and friendly.

Dottee1

May 14, 2014

When purchasing a used Prius in 2010, the dealership encouraged me to purchase the Luther extended warranty as they would provide me better coverage and service than what I would get if buying the Toyota warranty. That was tested recently when I had some equipment failure that isn't normally covered under a warranty. Luther Toyota honored that promise and covered these parts. Their service department and customer service manager are top notch; I needed to get in for service right away and the manager actually helped me get in sooner than I hoped too. Their work was done quickly, and I was out of the garage within one hour's time. Thank you for great customer service and service department.

Juliat Lor

May 13, 2014

Great place, great people thank you. The service did a good job. I will definitely recommend brookdale toyota & Scion to anyone.

Bnaski

May 13, 2014

I have had nothing but excellent, professional service from this dealership since I started taking my vehicles there for the last 15 years. Now I have more good things to say from my last visit. The service was as expected, excellent, and the cost was way less than expected. I will recommend these guys to anyone needing car repair.

Not amused

May 9, 2014

When I walked in to get my oil changed I was turned away by several "busy" men and had to look exasperated to get someone finally to help me. Then I had to go looking for someone to help me when my car was done. The desk ladies sent me out to talk to the men, the men sent me back into the ladies. Everyone seemed too busy to help me and like it wasn't their job, even though I was getting extra service that day. It was less than satisfactory.

Sharma

May 8, 2014

The sales person Bruce Smith was very polite, courteous and mindful of my time. It was a 0% hassle buying process and within just 2 hours, I had traded my car in and drove the new car from their parking lot. Highly recommended dealership for anyone looking to buy a car. I felt their trade in offer and price of the car I bought was fair. How many dealerships can you say that about. Very pleased indeed.

Shelley T

May 7, 2014

Overall this was an excellent service. The financial services person was careful to help me understand how I would get the most value for my money. In the end I purchased a new vehicle rather than a used vehicle and saved money. Lynn Floyd was very thoughtful, approachable, and sincere. The service department has long been efficient and helpful, careful with explanations of what the diagnosis of the problem is most likely. The initial sales person, Chuck, was very kind and friendly, however, I found it difficult to communicate with him. There were assumptions made and he did not help mr think through all the available options. It was ultimately the finance person and Lynn that helped me feel comfortable making the purchase.

Toyotafun

May 7, 2014

We recently bought our fourth car from Toyota city, and up till now, our experience was always excellent, that's why we kept coming back. With this fourth car, the experience was quite different. First, the sales person we worked with initially (Bill), seemed to be in a hurry all the time, telling us how tired he was. We ended up purchasing a vehicle that had all sorts of dents and scrapes that we did not know about. Lucky enough, we noticed these issues as we were getting into the car for the fiorst time, and brought them up to the sales person, but again, he brushed us off like it was not a big deal stating that since the car wasn't brand new, we had to compromise and keep the car as it is. We then ended up requesting for another sales person (Keith), and the financial manager (Josh), who did an excellent job getting us into another car that did not have any damage. We are now happy prod owners of a 2013 Toyota Sienna, thanks to them. We have worked with Josh and Keith in the past, and they are excellent people so we hope that our little bad experience will not ruin the trust we have built in the past with Toyota. Thank you

Very Satisfied New Truck Buyer

May 5, 2014

We had been considering purchasing a new truck for months. With our wants identified, we found the right vehicle at Luther Brookdale Toyota. Our interactions with Luther were very positive and professional from the time we made internet contact through the time we drove our new Tundra off the lot. The dealership is professional, personable and welcoming. We added a couple of options that required ordering and the return to the dealership. The ease of driving into the service bay and the ability to wait very comfortably in their spacious and customer friendly waiting area was yet another positive experience. Similar to the sales staff, the maintenance staff was also very professional and personable. Luther Brookdale is not the closest dealership to where we live but of the 10 plus new vehicles we have purchased to date, this experience has been the most enjoyable. Yes, enjoyable and well worth the hour drive.

Eastern Kentucky Colonel

May 3, 2014

Luther Brookdale Toyota is always reliable and predictable for excellent service. I purchased my Sienna from a competitor, but the rest of the vehicles I purchase will be from Luther because I have been so satisfied with the service department. Thanks.

bla

May 1, 2014

Most of all went well. The guy in the garage was friendly. The greeters past the first set of doors going in asked if there is anything we (Toyota) should look at. I said a week ago, the fan on start-up sounded funny for a day or two, if there are any ways to check any theres any file logs dates on Easter . The greeter cut me off and explanation ended with if a sensor is trip a light on the dash would blink, asked me if anything was currently blinking on the dash. I said no. The greeter left the conversation in a tone of then if no light, it could not happen. Seemed could be rude but I blew it off and wait for my car. When the greeter came out stated my car was running and the fan was running fine. Then went into if the lights on dashboard dont light up then dont worry about it. I left it at, Next time Ill record video on my phone. The greeter seemed to like that idea, then into rudely if the lights on dashboard dont light up then dont worry about it. From there somehow got to the greeter said, You may my know computers, but dont tell me how to do my job! Said the greeter not the technician, if Im reading the paperwork correctly. That was a few hours ago, and it is still bugging me, thats not how I would treat a customer.

CaryAbraham

Apr 28, 2014

Not only did the service team quickly perform the service I requested, they discovered a problem that while minor now, would become serious in the future. This dedication allows me to maintain my vehicle, and keep it going. It has 192,000 miles on it, and still runs like it did when it was new.

bettyjco

Apr 26, 2014

I had no problem getting an appointment that coincided with my availability to bring in my car. The gentleman who checked me in for service had checked my record and was cognizant of what was required. The young man who met my car was polite and helpful. The wait in the comfortable waiting room with delicious coffee was relaxing as I read my book and waited. The TV was set on low voice, which I appreciate as I prefer quiet to noise.

Tom Green

Apr 25, 2014

as always, treated very well by the service department!!

MAM

Apr 22, 2014

I had made an appointment to have the passenger-side mirror on my Toyota replaced. Because I arranged for this repair ahead, it was done in a jiffy much to my surprise and delight. Spending time in the waiting room at Brookdale Toyota is very comfortable. I was almost disappointed not to have more time to read while I waited.

Dale

Apr 18, 2014

I purchased a set of four new tires for my 2012 Prius with 32,000 miles. As usual, everything was smooth. Service was personable. I always enjoy going to Brookdale Toyota.

Bob G

Apr 17, 2014

Service Adviser Duane was courteous, helpful and professional. I will recommend Luther Toyota to anyone who needs service and/or advice.

agiless

Apr 17, 2014

I took my 2014 Toyota RAV4 in for its 5000 mile service last night. The people I dealt with there were friendly and professional. I completed a thorough description of the issues with the vehicle via the dealer's website when I made the appointment. I have had issues with the car's audio system since day one. I've been told it's my phone. I've been told the car needed a software update. The voice commands STILL say they're initializing and don't work. Despite the fact that I had listed these issues on my service request I was told that the real expert on the car would have to get back to me because he was gone for the day. It's better than an hour drive each way for me to get there so making another trip is an inconvenience. I was also told that the moon roof leaking in a touch-free car wash was normal and due to the high pressure of the water. The moon roof did not leak in the dealer's car wash last night.

PPR

Apr 16, 2014

Purchased my new 2010 Corolla here. Process to purchase was great -- sales staff was extremely helpful but not pushy, financing person was great too. Always bring my car here for maintenance (even though Brooklyn Center is a bit of a trek from South Minneapolis) -- staff is always friendly, professional and efficient; waiting area is very nice; or you can rent a loaner. My extended family have also purchased their Toyotas here (so far a Yaris, a Rav 4 and a Prius...) and have been very happy too.

Dancer

Apr 13, 2014

I would definitely recommend Luther Brookdale Toyota. I was first impressed by the salesperson, Nick Paulson, when I purchased my new 2012 Toyota Camry two years ago and have since been impressed by the service department. I had a 10:30 appointment; I was there at 10:15. They took my car in, told me it would be about an hour, and I was out of there by 11:30. It was extremely busy and I expected it would be longer, but I was nicely surprised. Very courteous and very friendly staff!

driveToyotasl

Apr 12, 2014

Last week, late at night, the "check engine" light on my 2003 Toyota Corolla lit up - a bit scary, because I had no idea what was wrong - no obvious signs of trouble. I limped the car home, and called Toyota City in the morning. I had bought the car there, and they have done all my maintenance, always superbly. Duane Green asked a few questions, and was able to reassure me that I did not need a tow - I could drive the car in. He also assured me that they could fit me in immediately, and could shuttle me to work or put me in a loaner car if the repair was going to take a while. I got there (whew!), turned the car over to Duane and his team, and was out of there in just a little more than an hour with the car repaired (the problem turned out to have been a corroded neck on the fuel tank, and consequent drop in fuel pressure). Duane was also able to reassure me that no lasting harm had been done to the car. What could have been a car trouble nightmare turned into a smooth ride, with almost no disruption to my work day.

Worththewait

Apr 11, 2014

I never had any issues when getting my car serviced here. No over-enthusist service personal and no pushing around. They are clean looking professional individuals compared to other places where it feels like I am being dealt by bullies/bouncers kind. I go in their with full faith and confidence and never been wrong. The new waiting area is very nice and the facility is welcoming and clean. I spent more than 3 hours sitting there and worked, thanks to coffee, cookies, free internet and nice seating. No complaints, but on this particular visit, they told me it would be couple of hours, and took little over 3 hours. If any improvement, I would ask them to be little more accurate so I could plan my day better. But as I said, the wait is worth and I would rather wait here then go any where else.

Linkster

Apr 11, 2014

I stopped in to have a jammed bike rack removed from the hitch receiver. I just rolled the miles for an oil change and knew other service was due. Without an appointment on a Friday afternoon they completed Maintenance One and Two, changed oil/filter, removed jammed bike rack, and washed my car. All in less than one hour while providing a report on all the operational systems important to keeping my car running. My 2002 Camry XLE has over 192,000 miles and is still running fantastic due to the 12 years of excellent support and maintenance from this dealership. Linkster

quickFix

Apr 9, 2014

They quickly diagnosed my 2005 Prius battery not starting as a result of Progressive Snapshot's tool. Turns out it is constantly drawing power by sending it's info to their "mothership". Good to know.

catman500

Apr 9, 2014

This is not the first time that I've come to Luther Brookdale Toyota-Scion for help. I came in with concerns and the service advisors answered all my questions. I came in for a warrantee issue and they looked at it and ordered a new part. Within a week I received a phone call telling me that the part was in. They let me come in the next morning and while I had coffee and cookies, about an hour later they gave me back my keys, and I was on my way. The whole place is clean and friendly. Anyone would be comfortable going this place for help.

Beryl Kiphuth

Apr 8, 2014

I stopped in to have a check engine light checked. The dealer was very busy yet I was greeting promptly. The service technician took my information, informed me of the charges for diagnostics and that it would probably an hour wait. I chose to wait in the SUPER customer area. Thinking I was in for a big expense, when the tech came out to advise me of the issues. It turned out to be a loose hose and there would be no charge. My car was ready AND WASHED!!! I was needless to say pleasantly surprised. This is very usual for me when I visit this dealer and I should have expected that. I am a customer for life and should I ever need another vehicle, Luther Toyota is my dealer! Thank you so much for an excellent experience and great people. Beryl Kiphuth, Brooklyn Center, MN

Lars

Apr 7, 2014

Josh in service and Steve Miller, service manager once again "hit it out of the park"! I had prompt same-day service. I was given options for my fix and relied on Josh's opinion to guide my choice. I have taken my cars to this dealership for over 20 years and don't need to look elsewhere. This dealership is the best!

SM

Apr 3, 2014

My husband and I have been a customer for several years now. We have been satisfied in the past with Brookdale Toyota that is why we are still there. Today I had an 11:00 appointment for a check engine light. I just needed it diagnosed. I am pretty sure they were running behind because they did not come tell me about what was found after 70 minutes in the waiting room. It took me 5 minutes to confer with my husband on whether to have it done there or do it ourselves. I then told the service guy that I will take it and fix it on my own. It then seemed to take an unusually long time to get my car back. I finally drove out of there at 12:50. Almost 2 hours at the service center! That was WAY too long!

Nazmultc

Apr 2, 2014

They have me estimate to replace the dr side seat belt for $415.and charge the diagnostic fees $69.50 But I found nothing wrong with my seat belt.Now I regret The water pump my wasn't bad but they change n charge me about $800.00 I don't trust them anymore n I will never be there

Pevans

Mar 31, 2014

I would highly recommend Luther Brookdale Toyota and Scion......and I have. Service is fast, friendly and helpful

Adahl77

Mar 29, 2014

Very impressed with Brooklyn Park Toyota. Every individual we worked with was fantastic. I had no way to make it to their location the day I contacted them about a vehicle I would like to see. The dealer came about 30 miles to show me the vehicle I was interested in. Phenomenal service! The buying process was extremely smooth. Thank you Abdi & Lynn. You guys were great and we love our new-to-us vehicle!

adahl77

Mar 29, 2014

Very impressed with everything about Luther Brookdale Toyota. Our entire experience was amazing. Highly recommended. Our dealer did everything to ensure we were satisfied and they were extremely thorough. Thank you to Abdi & Lynn!

CJAY

Mar 27, 2014

Took my Prius in for a couple of service bulletin repairs. This dealership has a great online scheduler, just the right amount of follow-up, convenient hours and a clean very modern facility. My service person, Josh, was friendly and efficient. I have not had the best experiences with dealerships in Minneapolis, but I would recommend this one without hesitation.

don't know

Mar 27, 2014

agent on phone said repair would take 40 to 45 minutes, but actually took twice as long. Was late to work!!

Happy Toyota Owner

Mar 27, 2014

No appt needed. Drove in and was greeted by Service staff as I was getting out of car. Got my car in for service immediately. Comforable waiting area with complimentary cookies, coffee & water, TV and plenty of comfortable seating. Also has separate lounge with TV for kids. Told work would be about 45 min but was done in less. Car had inspection, oil change & carwash for no charge under Toyota Care. Also able to get information from Parts dept who willingly answered my questions. I live closer to another Toyota dealer but Brookdale Toyota has longer hours, minimal if any wait time to get car in for service and consistently courteous staff who seem happy to be of service. Have also had good service here for our other Toyota. Outstanding experience.

JJS

Mar 26, 2014

Great customer service from the minute I drove into the shop...to the comfy-cozy lounge while I waited for the Grease-Oil & Tire Rotation service. In & Out very quickly. Thanks Toyota Team...you are a Class Act!

Pwilli

Mar 26, 2014

Recall service provided within a week of notification and at my convenience. Prompt, courteous, and efficient. Prius purchased at this dealer and will continue service there.

CB

Mar 24, 2014

I was very pleased with my experience at Luther Brookdale inlcuding the service from the sales team, to management and Finance. The sales manager, Marco, immediately earned my trust by showing me some dings in the car that he would take care of if I purchased the vehicle. The overall experience was pleasant and I felt like I could trust the team working with me. Ryan Demaio (sales) was also great- very friendly and respectful. I would purchase my next vehicle from Luther Brookdale Toyota.

Jofill

Mar 24, 2014

Friendly employees during the purchase and the service work. No long wait for appointments, and prompt attention when you get there. Nice waiting area too.

wilddung

Mar 24, 2014

He worked with me in to find a car that met my needs. Answered all my questions and made a follow up call to see how the car was working out. Over all he put 100% effort into me finding a car and I will be back, not like Ford.

John P.

Mar 19, 2014

Great service as always!!! thanks service writer josh

Jro-mn

Mar 19, 2014

I brought my 2007 Toy Rav4 in for Recall repairs both 2 years ago and again today. I was really apprehensive about coming back because of the poor treatment I had the last time I needed service, but it is the closest Toyota dealership to my work. This time I was offered an almost free car rental (for only 10c per mile) for the day, and I could not have been treated more respectfully by both the gentleman who checked me in and the gals in the office. Wonderful customer service. I am pleasantly impressed and will be back again without hesitation. I did ask them to check a squeak in the back end and I still noticed it driving back to work today, but will take it back to them if it continues - no big deal.

Cole Linnel

Mar 18, 2014

The guys at Luther Brook Dale Toyota did an awesome job with helping me trade in my Scion for a Toyota. They were very helpful with the financing, and even getting a small mechanical issue resolved with the car I purchased. They gave me a loaner car while they were fixing my new one! Great job, Cole Linnel, and the service team!

mini-van dad

Mar 18, 2014

Top notch service from the cashier to the service writer. The repair was done at a reasonable price. The facilities are outstanding, and the Starbucks a real plus. All my future service work and purchases (my van was purchased from another dealer) will be at Luther Brookdale Toyota. Good job, as usual.

GinaC

Mar 15, 2014

Have always had excellent service and communication with all staff members at Luther franchises. After a recent auto accident, everyone was so helpful in getting my family into a new vehicle very quickly. Luther is our first stop when shopping for a vehicle!

Shannon

Mar 13, 2014

I brought my daughter's 2000 Toyota Corolla in today to have parts replaced in one of her doors. From the minute I arrived I was so impressed with how clean the service area is! The garage looks like a showroom itself, it is so clean. The glass doors into the service counter give it an upscale feel as well. The service from checkin to checkout was definitely above average. Everyone I dealt with was friendly and helpful. I like that I was made to feel like it doesn't matter the age or value of my car, that I was as important as the customer with an expensive vehicle. The free car wash didn't hurt either!

CraigOlson

Mar 13, 2014

Have always gotten excellent service for the last 6 years at Luther Toyota and will look at buying my next new car from them again.

Christy

Mar 12, 2014

Brought in my 2014 RAV4 with check engine light and QWD light on...they gave me a ride to work, checked my car out, fixed the problem, called me to inform me that it was done and asked what time I'd like them to pick me up from work to bring me back to my car...they were right on time and I picked up my CLEANED FIXED car in a timely manner! ALL staff were very courteous and friendly! A+!!!

Marcia

Mar 12, 2014

I came into the dealership for an oil change and of course there were other things that needed to be done. But I am so appreciative of the staff of Luther Toyota who continue to provide top rate service from coming into the door to leaving. You all ROCK!!!!

now a non luther guy

Mar 11, 2014

Purchased a used vehicle from them under Luther warranty, had a issue and held the vehicle to the point of voiding my warranty. Problem was and still never fixed. Was lied to by the manager, would not trust, use or ever go back.

BrianMF

Mar 10, 2014

Been dealing with this dealership for years and the service and customer service has been outstanding.. When I walked in the morning Jeremy, service writer, called me my name and that is impressive since he must see hundreds of people a day, I only go in there every other month or so for service. Was quoted about a hour and a half for service and minor repair and they where right on target. Super dealer and super service

DalePearson

Mar 10, 2014

I just brought my 15-month old Prius in for its 30,000 mile check. This is the sixth check-up I have had. The convenience of being able to bring my car in for a check-up without an appointment is great. So is the car wash that they give just before you pick the car up/ Dale Pearson

gsdealer

Mar 7, 2014

The Camry was past its suggested routine maintenance and with the vehicle being given to my daughter I wanted the major items serviced. The experience began with the power service bay doors opening and no delay on getting out of the weather. The attendant was their immediately to take the vehicle to service. Upon walking into the service desk area I was greeted immediately with "can I help you". Jeremy was professional and polite with logging my service request. I appreciated a coffee and doughnut while waiting for my ride. I was notified of additional service prior to its beginning which made good sense to do at this time. I was notified again when the work was completed. The payment station folks were prompt and friendly. My vehicle exterior was washed clean and ready for pick-up inside which is appreciated. Barely recognized it clean. I felt the service experience was great from beginning to end and will share it with others.

paultibbles

Mar 7, 2014

I have given the rating I have because the dealership has been extremely courteous, clean and professional in the services work they have performed on our vehicle. Our experiences there has been nothing but pleasant. All I can say is that I wish I would have purchased my used car there instead of through another Toyota dealer.

Big B

Mar 6, 2014

Had my Camry Hybrid in for the 10,000 mile service. No appointment needed...just drove in on my way home from work and Nicole was efficient and friendly getting my car set up in the computer. I waited in their wonderful waiting room for about 40 minutes and my car was returned to be serviced and washed. I see no reason to go elsewhere with all that this dealership has going for it. I often wish service took longer the waiting room is so posh.

Jim

Mar 5, 2014

I brought in my service reminder to have some preventative maintenance done. I had a quote from another auto shop that Brookdale Toytota did not know about. In short the preventative maintenance I had done did not show any concerns that the other auto shop recommended. Brookdale Toyota had a history of maintenance on my car and it trumped the $2,000 service this auto shop wanted to perform. I said no thanks to the auto shop and said I wanted my Brookdale Toyota dealer to give me their opinion. I also had my exhaust system worked on after my "check engine light" went on. I got a great price on the after market part, my exhaust fixed and four preventive maintenance service performed for less than half of the amount the other auto shop wanted to do. Nice job to Steve and the team. I was even hooked up with a 2014 Camry while my care was being serviced! I have recommended to my Toyota friends to go to Brookdale Toyota because of their customer service and you'll see the same faces that have been their for years. You know it is a good place to work and they know customer service.

Ladydi

Mar 5, 2014

Everyone is friendly and helpful ---great group of people to get to know as well as to help you with your car concerns. The facility is beautiful and I almost wish I had more time to just sit there to enjoy a cup of coffee, read the paper or watch the news while I wait for my car to be serviced!

Mound

Mar 5, 2014

I scheduled my preventive maintenance appointment with Luther Brookdale Toyota on line after getting a list of $2,000 worth items to be serviced from another shop during a December oil change. I thanked the shop for the list but my trust in Brookdale Toyota prompted me to have my Maintenance One and Two done, an oil change and my exhaust checked. I dropped it off on a Saturday and Steve Miller immediately hooked me up with a 2014 Camry to use during the weekend. As I expected I did not need the $2,000 worth of things to be done as the other car shop suggested. My preventive maintenance checks passed, I got my oil change with the 100,000K mile discount and the exhaust system was less than I budgeted. Steve got me a great deal on a after market part. WOW! With the service I got from Steve and the cashiers I felt like a VIP! My confidence in Brookdale Toyota service center keeps me coming back and make that 40 minute drive to keep my 2001 Camry running great. My third car will be purchased from them soon.

toyotalover2014

Mar 4, 2014

There is a reason that I always have gone to Toyota City with my Toyotas (3 of them, now), regardless of where I have purchased the vehicle. The people at Brookdale Toyota City's Service Department are second to none. Top-notch service, respectful interactions, knowledgeable employees who make your service experience as comfortable as possible.I am back from Carlson Toyota where I purchased my latest Toyota last May due to the personable and quality treatment in the service department at Brookdale Toyota City.Thanks Brookdale Toyota City!!-- Jean Zimmerman, Minneapolis

Becky

Mar 4, 2014

Didn't purchase my vehicle from here, but just went in for service today (oil change) and was quite impressed. Facility was beautiful and comfortable and staff were knowledgeable and friendly. Car was treated with the utmost care-will definitely be back again soon! Highly recommend.

Beryl

Mar 3, 2014

I have always had a good experience taking my car to Brookdale Toyota. They are prompt and friendly. I like that they keep you updated on where you are in the process. The waiting area is amazing! Love all the seating, tv's, wireless and treats! I'll be back!

Christy

Mar 3, 2014

I like going to Brookdale Toyota, they are efficient and nice.

David

Mar 2, 2014

Outstanding customer service and organization. Everything was done as scheduled and on time.

Patrick-Tacoma fan

Mar 2, 2014

From when I drive in to Brookdale Toyota's oversized staging bay and hand my keys off to attendant waiting at my car door before I get out of the door to the soft furniture and food and beverage in their spacious waiting room equipped with reading material and tv's to their courteous cashiers when I check out I can't imagine a better experience for customer nor have I found one yet.

Dennis

Feb 28, 2014

Thanks again for taking such good care of me!! You guys are the best!!

Lucy with the 2003 Corolla

Feb 28, 2014

During a severe cold streak, I noticed that the small yellow front turn signal lightbulbs had suddenly delaminated their yellow coating - the left front light was showing clear white, and the right front light was starting to have its yellow coating peel off. This was a safety risk, especially with our icy roads, since an oncoming driver might be less likely to notice a blinking turn signal if it was clear light, not the usual yellow. So I drove into Toyota City the next morning to get the bulbs replaced. Even though the place was unusually busy - tons of cars and customers in the service area - and I didn't have an appointment, Jeremy Briskin and his team had me out of there in about a half hour, and were just as friendly and courteous as always. I should also note that these were the original turn signal bulbs in my 2003 Corolla, so I'm not upset that they delaminated -- I'd gotten plenty of years of service out of them, and the very extreme cold this winter has been hard on all sorts of equipment.

JAD

Feb 26, 2014

I had an appointment for a routine oil change, but on the way to work this morning, my car started to bounce around. I had this happen before and was told it was probably ice in the wheel wells. So when I got there, I told them about it and they checked it out for me. I went to see it the salesman that I bought the car from was there and he was. He took time to talk to me and wanted to know how everything was going? I was very impressed that he cared enough about me to take that time. My oil change was quick and the ice was removed. The service staff were so friendly and pleasant to me. It made me that I really mattered to them.

dsparkman

Feb 24, 2014

I arrived by an appointment to find the attendant to be very welcoming, respectful , After registering my SUV in to be serviced. My wife and I was escorted to the lobby area which was very quite. Filled with beverages and treats at this point my wife wanted to brows at cars which I new could be BAD! Then greeted by a salesman not sure if I should call him a salesman I believe he preferred to be Toyota associate. Normally I feel nervous and prayed upon when it comes to salesman's( Abdi) but his demeanor as a person was very comforting My wife an I really appreciates everything Abdi brought to the table, he was respectful, friendly and a very pleasant person I strongly recommend Luther Brookdale Toyota.

Veer

Feb 23, 2014

Got my car checked-in instantly, there were service guys waiting for cars & wrote up the license plate # as I was pulling in, then there was couple of open desk guys who quickly entered my car in the system & gave an 30 min wait time estimate, best part was that THEY DID NOT TRY TO SELL SOMETHING NOT NEEDED. Went into a very nice waiting area with lot of personal TVs open, had my son watch some cartoon & then played a bit in the children play room. my car was ready almost 30 mins after I checked in!!! This was on a saturday! Things to improve: Have few more toys in the children.

Theresa

Feb 22, 2014

This is the only place I got to maintain my Toyota. They are friendly, very informative and always do quality work.

Tom P:ellegrino

Feb 18, 2014

I've been having my vehicles serviced through this dealer for years and I've always been pleased. The new facility is really nice and fits the service staff. The staff are highly competent and can be trusted to strive to get it right the first time. I highly recommend the service here as the staff care and are committed to providing value.

MaryM

Feb 17, 2014

I came in for an oil change without an appointment and was served quickly. I appreciate the treats that are provided, although I didn't want any today. And I am very grateful for the exterior car wash each time I bring the car in, especially today wtih the new snow!

Cate

Feb 14, 2014

Went in without an appt as my battery needed to be jumped by AAA. They were able to work on my car, diagnose the problem and fix it and even get the oil changed the same day. I was kept up to date on all the repairs.

Kristin Fanetti

Feb 14, 2014

I have always had a great experience getting my car serviced here. Wonderful customer service! They are honest and reliable. I will always have my car serviced here. Thank you!!!

rickdrake

Feb 13, 2014

I just showed up at Luther Toyota Scion service today without an appointment. My driver's side window suddenly stopped working and came off its track seriously just 15 mins earlier. The service lady came over to my car and agreed that a technician needed to look at it. I was so impressed that they fit me in without an appointment. They offered me a ride home in a courtesy van. When I returned to pick up the car I found out that they had to order the part from another dealership. Then they found out that the part was the wrong one! 30 mins later they had located the right part. And again drove to pick it up. Steve Miller told us that the 2 technicians actually stayed late to complete the job within the day! The returned the car all washed. The service was excellent and showed their commitment to the highest standards. Highly recommended.

Bummed

Feb 9, 2014

After the service I got in my vehicle and the tire light was on, a tech drove it around and brought it back. This was late afternoon on Friday. Saturday morning my drives side front tire was flat. The last time I brought my vehicle in the have a new tire stem put in they tore my tire up and had to give me a new tire.

jbesch

Feb 8, 2014

I had an early appointment this morning for a routine oil change. I was greeted by friendly attendants. At the check-in desk Jeremy was polite, alert and clear re: what I wanted and what was recommended. I was "treated" to morning coffee, the newspaper, tv news if I chose. The atmosphere was quiet, respectful and pleasant. Jeremy returned with one recommendation after the car had been assessed..............no pressure about what I decided. I agreed to the recommendation, the work was promptly completed and I was graciously thanked for being a customer. I left feeling safe in the vehicle and welcomed! No question that I highly recommend Luther-Brookdale Toyota!!!!!!!

Karlie K

Feb 5, 2014

I would recommend this dealership to everyone. They go out of their way to help. Never need an appointment for service. They are on your time not theirs. They have a wonderful seating area with amenities like very comfortable seating, two tvs, 6 computers, coffee, cocoa, cookies free and the paper is readily available for reading complete with wi-fi. Their staff is very courteous and keep you updated as to what is happening with your car and how long it will be. They wash your car after service. Now how good is that???? This is my first experience with Toyota and Luther and Wow what an experience. Awesome dealership. I will buy my next car there also. Thanks Luther....

GeeJay

Feb 4, 2014

The facilities are second to none. The waiting area is very comfortable even if you are there for more than an hour or two depending on the repairs you are having done. Coffee, tea and snacks are available for everyone. I'll buy my next car here even though there is another Toyota dealer much closer to my home.

surestop

Feb 4, 2014

Called for appointment said on oil changes just come on in so I did and was out in about 30 minutes with a clean car and a couple things fixed from the recent snow.

David Mathey

Jan 31, 2014

Just bought my third Tundra. Frankly, I loathe the process of buying a vehicle. With that being said, I worked with Val Norton on this and the whole transaction could not have been better. As I said in the title, I won't go anywhere else. You guys have a customer for life. Thanks.

Lolly

Jan 31, 2014

It was very easy and quick to get my scheduled maintenance done. Waited only about 20 minutes and waiting room is very comfortable. Service technician was friendly.

suresstop

Jan 31, 2014

Arrived used a coupon said my Senior discount would be better everything was exactly as Cole stated and a clean car to boot. Thank you great cashier staff.

djmathey

Jan 31, 2014

I hate buying cars/trucks. Normally, I get preyed upon by the stereotypical "car salesperson." That was not the case at this location. I worked with Val Norton and the entire process was painless. Not only was Val a pleasure to work with, she made me feel comfortable at each point of the transaction.I also had a remote start installed after the purchase. The service department does not mess around! They are a well oiled machine.Val and this location have a customer for life.

Happy

Jan 30, 2014

Service is good and fast. I would recommend other for this site.

kathycamry

Jan 30, 2014

They provide exceptional service. They are very friendly. The facilities are always clean.

bruhun

Jan 30, 2014

Very fast, really like the free car wash. Was told that I will need new tires soon and was given a quote. Will come back.

Bob S.

Jan 28, 2014

Staff: professional and courteous Facilities: clean and comfortable

Mike D

Jan 27, 2014

I have been going to this dealer for years and with the new facility their service is even better!

jmessersmith

Jan 27, 2014

Had my 200,000 mile service check for my Camry. Everything was "green" when completed. Service was prompt and top notch.Duane made time to spend a few minutes with me, chatting about Florida vacations. Great customer service! Morning coffee (Starbucks) and a chocolate donut made for a great start to my day. Thank you!

Happy, happy, happy

Jan 21, 2014

I had to bring my car in for Toyota recalls (nothing serious) and decided to have my car cleaned. Without a doubt it was the best detailing job that has ever been done on my Rav4. Also, whatever they fixed - the squeak is gone; which is wonderful since I drive on Minnesota roads.

Norma Jo

Jan 21, 2014

I brought my new Toyota Camry in to the Service Dept. today for my first visit as recommended by the Dealer/Warranty. I was very pleased with the customer service that I received. The Service Dept. got my car in right away, and provided the work needed, and I was on my way in just a very short time period. I commend your Service Dept. for such professionalism and courtesy that they provide your customers. My Service Advisor, Robert Madich is TOP NOTCH! He is a pleasure to work with.

Jen J.

Jan 20, 2014

This dealership is always consistent when it comes to repairs and regular maintenance. They are friendly and efficient each time I visit them. I was told my oil change on 1-16-14 would take 45 minutes. I was in and out in less than 1/2 hour. Great job!

Phattmoron

Jan 18, 2014

Over the years we've bought 3 Toyotas from Luther.....Two Camry's and a RAV4. One Camry is pushing 161K, the other is at 155K, and the RAV is currently about 112K.... We've had very few problems in general other than normal maintenance. I can easily say the Toyotas are the best cars we've ever owned. My daughters are driving the Camery's these days and love them. My wife and daughters all feel very comfortable with the Luther Service people. It's hard to explain but women are sometimes at a disadvantage when it comes to car services and often feel they're being gouged. That has never been the case at Luther. They do great work and treat you like you matter. I don't think there's any question that the next time we buy it will be a Toyota and that it will be from Luther in Brookdale......I just hope they don't use this review against me in the negotiations.

steve gitto

Jan 18, 2014

Enjoyed the relaxing waiting area equipped with plenty of amenities to keep someone like me busy while waiting for my oil change. The staff was respectful and courteous, including those staff members who are just passing you by. They smile and greet you making you feel welcome. In the end, you are glad you did business with them at all costs...

MarkS

Jan 16, 2014

I am always treated respectfully. My Service Agent always finds a way to ensure my vehicle is up to all recalls or extended warrantees. Just the best customer service. I will purchase another vehicle because how I am treated whether a repair or maintanance.

customerjoe

Jan 16, 2014

I had my vehicle engine light come on. The dealer got my vehicle in right away and withing a few hours had called me with the correct diagnosis. The OEM parts cost twice as much as aftermarket. The service person could not send me the quote on the proposed work, but discussed it over the phone. I though the lack of ability to electronically send me the proposal for $2700+ was odd, since other auto repair shops sent me quotes the next day. The service person followed up with me the next night to find out if I wanted the dealer to fix it or not.

Dave O

Jan 15, 2014

Friendly, fast and courteous. The best as far as service, cleanliness and speed of repair. Waiting area is outstanding.

Doug

Jan 14, 2014

I purchased my 2013 Toyota Rav 4 at Brookdale Luther Toyota in September. I had forgotten when they had told me to bring it in for maintenance for the first time so I stopped by the dealership. They gave me a quick answer right at the front desk and also gave me a free car wash just for stopping by! Great people, Great service.

DRL

Jan 14, 2014

After 49 years of driving I lost my single master key. With the security system not just any key will do. I called the service department after 2 days of searching and explain my problem. To resolve the issue the security computer would have to be replaced at a $1,000.00 cost! Service manager said to call Toyota main help desk I believe and gave me the 1-800 number. Talked to George there and he said to give him some time to check out a few things. George called me back in the afternoon and said that Toyota would replace the security computer at no cost to me. I would have to pay for new keys, labor and towing. I though that was really great of Toyota to do. Had the vehicle towed and after the weekend on Monday I had my 4Runner back. Really helpful and probably saved my from having a stroke.

Corolla_owner_Brooklyn_Park

Jan 12, 2014

200K on my Corolla. All of its service has been done by Brookdale Toyota. Great service department. Classy operation.

Dan Monsour

Jan 12, 2014

I drove up to make my first appointment 5000 mile check, and they took me right in. I also wanted my oil changed now instead of at 10,000 miles and that wasn't a problem either. I couldn't believe the waiting room had free starbucks coffee, rolls and cookies, a big screen TV, nice chairs, clean and a place for your laptops. This was a nice place to go and was happy I bought a Toyota Corolla.

JohnB

Jan 11, 2014

I was in for a recall on my 2008 RAV4. When I called to schedule it, I was told it would take about 4 hours. When I got there, I was asked a "time frame" for pickup. Then, later I was called and advised it would need to be kept overnight. Even though I had to drive in from Monticello (about 35 miles), no alternative transportation was offered by either the dealer or by Toyota. Apparently I was expected to wait from my scheduled 2:00 pm until it was finished; I received a text at 22:59 (10:59 pm) that it was ready for pickup. When I arrived the next day to get it, I was quickly taken care of by the cashier, who carried my keys out to the garage and put them on a desk. While I waited (for about 10 minutes), I watched my keys get picked up and looked at 3 times, then put back on the desk. I finally asked a service rep if he would tell me where my car was so that I could go and retrieve it. He apologized for being busy, and then was able to have someone get my car. I was also disappointed to see that I did not get a courtesy car wash.

ToyotaLover

Jan 10, 2014

Quick and efficient. Very friendly staff- they make you feel like a valued customer.

60Champ

Jan 10, 2014

My first visit to the new dealership. While the building is impressive, it's the smiling, competent and efficient service center staff that I impressed me. With the extended service department hours, this is where all my Toyota work will be done now (the little bit that is needed!)

RJ

Jan 9, 2014

Sales rep Bruce was great: low-key, and not pushy, but I did have quite a wait to see the financial rep afterwards. The waiting area is very nice, with free coffee and tea choices, and treats.

Shadow

Jan 8, 2014

Was having trouble with losing the nitrogen in our tres and getting the low pressure light. They checked it twice and then they found the real issue, the seal on the rim was bad. This was done without cost on a car we had not purchased from them.

mgeorge15

Jan 7, 2014

Everyone was very helpful and was in and out in less than a half an hour. Had time to have a cookie and a cup of coffee. I would give them a 6 out of 5. Thanks

Toyota fan

Jan 6, 2014

I have all my work done at this facility even though I live in St. Paul and there are closer dealerships. The service department is always a pleasure to work with and they work hard to schedule you in right away. The building is new and the waiting area is state of the art for comfort and convenience. Highly recommended!

Alice K Domah

Jan 5, 2014

My experienced with Luther Brookdale Toyota and Scion had been a great one, except that I felt that I paid a little too much my Prius.

Diane

Jan 4, 2014

Everything was fine at the Brookdale Service Dept. The concern I have is for the operator I talked to last evening at your call center. Her name was Autumn. I told her I wanted to drop off my car at Brookdale at 9 AM today. I wanted the recall taken care of. I needed the car by 11:30 or noon today. Within ant explanation, she said it would be a 4-5 hr wait. I reiterated to her what I needed. All she would say is there would be a 4-5 hr wait or I could schedule an appt on Wed. I asked her to connect me with the service manager Steve's voicemail. She transferred me to a generic voicemail. Then I got an email that I had an appointment at 10:30. All this was very weird and upsetting. I wish I had been talking to someone at Brookdale and not a central call center. This AM Brrokdale Service Dept did a super job, and like I said, the car was done before promised.

scionbox06

Jan 4, 2014

Fast and friendly service, very affordable. Staff is up front honest and easy to work with.I feel that the staff at Luther Brookdale toyota care about you vehicle

Rolland29

Jan 2, 2014

1- when picking up my truck...the kid didn't even scrap the windows...and i did not have a scraper in the car. 2- when i got home...and inspected the truck....the under coating was not done completely...so i need to bring it back....3-the remote that i selected at the time of purchase - the color was silver to match my truck...but they gave me two black remotes....overall, not a good experience...I have to return and see if they can get this right. Debbie Rolland

dmcurley

Jan 2, 2014

As always, Luther Toyota came through. The 12-volt battery on my Prius died, on a -10 degree day. Once I got a jump, they took me without an appointment and had me back on my way within 1.5 hours. Great customer service, as always!

Bishop Rainey

Dec 30, 2013

Excellent service!!!! From the time I entered the service door to the shuttle bus driver. I will always take my car here and recommend as many Lexus and Toyota drivers to do this same. Keep up the good work "Brookdale Toyota" customer service is a dying art.

CindyL

Dec 30, 2013

Hello. As always, the final experience is one of quality, efficient, and positive. The vehicle is taken care of, nothing more and nothing less than what is required. A+ for the overall visit. However......I feel this one item should be addressed: In the last 3 visits my initial call 'during the day' to make my appointment results in additional or 'wrong' items listed. When I arrive, your incredible attendant in the evening finds things listed that were either done recently or aren't due for several thousand miles. They are removed from the list of TODOs. This last visit the attendant during the day marked down 'synthetic' oil but I did not request, nor have we ever had synthetic oil used in our 4runner. The attendant in the evening once again caught it and removed. As noted this has happened the last 3 times I've called during the day for my appointment. Only to be corrected in the evening when I stop by for the appointment.

Mihaly Vincze Turcean

Dec 22, 2013

Thank you for your great customer service! I came in today with multiple car issues and with the hope that I will have something done. ( it was Saturday) To my surprise, I got my car fixed- same day, I was able to do my business because you loaned my a car to use in mid time. That is fantastic! I appreciate so much your service!

Oxbow56

Dec 21, 2013

Mr. Miller checked me in with a smile, and there was fresh coffee, wifi and a newspaper waiting. My car was done 15 minutes quicker than expected.

csyinli

Dec 21, 2013

Mr Steve Miller helped me choosing the right service for my car. He explained in detail what maintenance items I needed and what I currently I didn't need. Further more he put the notes on what I will need to do for the next maintenance service with price. I appreciate his excellent work very much.

MGW

Dec 19, 2013

The Service and all of the Staffs performance is excellent & should set the standard of all auto dealers. They are quick, complete and do what others can't match. To night - they set a quick service appointment - it was completed ahead of their estimate and when I went to pick up my Toyota was washed - sitting inside and ready to drive off.

Tina

Dec 18, 2013

The service we received from Luther Brookdale Toyota was exceptional! The customer service from the sales staff (Bobby D), finance, and service department was above and beyond. The facility was very nice and had a comfortable waiting room with refreshments. They make sure they spend the time with you to discover your tastes and wants. We definitely will return for our next vehicle!

gopher fan

Dec 17, 2013

Immediate intake ... facilities/goodies are top-notch for the customer ... washing the car is a plus ... office staff meeting the customer after work completed is a good deal.

HLZL02

Dec 17, 2013

I have been a long time customer of Brookdale Toyota (formerly Toyota City) and have purchased 5 cars and leased 1 car from Toyota City. During this time, I have gotten to know some of the service personnel and watched several grow into more responsible positions. I have always found the service staff to be the best I've worked with. They are honest, knowledgeable and provide good recommendations for my vehicle.

Nancyfc

Dec 16, 2013

We brought the Highlander in for 25K service on a snowy day and settled into the comfortable waiting area for the 35-45 minute wait they estimated. Twenty minutes later they called our name and we were done - on our way home with a newly-washed car. Love it when a company under-commits and over-delivers. We'll be bringing it back to Brookdale even though our 2 year free service plan is done. They've earned our return business.

phia yang

Dec 16, 2013

Robert my service guy was great. He made sure everything was running well. I will always go back to see him.

Judy W.

Dec 13, 2013

We brought the RAV4 in to have the tire inflation light on the dash taken care of. We were informed the the parts had arrived to take care of a warranty recall issue. We were given a loaner, free of charge. We received a phone call early the next morning, telling us the vehicle was ready. We have purchased ten (10) new Toyota vehicles from this dealership, dating back to 1971. They have a great service department.

CJ

Dec 11, 2013

Brookdale Toyota sells hundreds of cars every year and I only buy one every five years. Just the same, they seem to lack knowledge about the cars they sell. I think there should have been a disclosure before the sale about what I was getting. I was told several times that the applications on my car would work. I can't use the features I was told would be available for me. They should have done their homework and checked out the specs. Now, it appears this is my fault or Toyota's fault. I made a huge mistake and will have to live with it for five years. My recommendation is not to make a decision based on past experience and customer loyalty. Pay attention to the reviews and what is happening today. I think this dealer has fallen behind. So many things just seemed sloppy.

Kathi

Dec 11, 2013

Beautiful new facility with an awesome customer waiting area. I was a little confused when I pulled in because nobody came to greet me like they did at the previous location ~ maybe this one is a little too big? After a bit I went in to the building and was helped with the usual top notch service I am used to.

Sue

Dec 11, 2013

I took my 2009 Toyota Corolla in for an oil change. They informed me that there was also a recall that they could take care of at the same time. I told him that was fine as long as it was done in 1.5 hours because I had an appointment. He assured me that it would be done. 1.5 hours later, I checked on the status and they had just started it. When I reminded him that I had an appointment, he right away got me a rental car to use until my car was done. My schedule was such that it worked out well to get the rental car and then return for mine when it was done. All in all, it was a good experience. I have had service work done here before and had excellent service. I will return.

nikkis73

Dec 11, 2013

I have had nothing but good experiences with this dealership. I purchased my vehicle there and for the most part I have had all of my service/repair work done there as well. I think that dealerships in general are slightly more expensive than the average garage. However, for the peace of mind that come with the work being done I believe it is worth it.

Mrs. B

Dec 10, 2013

When my Celica wouldn't start (after visiting a different Toyota dealer to fix it that very morning), I had it towed to Luther Brookdale. They tested all the possible components and called me with a solution that day. I appreciate the effort to trouble-shoot, while not trying to up-sell me on other unrelated services. The service department is open late, and all the people who helped me were friendly and courteous.

Mark

Dec 9, 2013

Very easy buying experience. Lynn Floyd got me into the vehicle I came to look at very quickly as there literally was 'the couple from Omaha' theoretically coming back to buy this vehicle. They should have put $ down. Got my trade appraised, and then after a bit of haggling, I got a fair market trade value. The cost of the used vehicle I thought was very attractive compared to what else I saw in the market to start out with, so we didn't have to wrangle on the price of that vehicle. We had one small difference of opinion on a promotion that was taken care of to my satisfaction the following day. All in I would recommend Lynn and Brookdale Toyota to anyone.

parkgrant

Dec 9, 2013

This was my first experience with the service center. I was getting my heated seats and my FOB put into my car. The service that was done on my car was great. The customer service was poor. I never received a call telling me when my car would be done. It was supposed to be finished the day I dropped it off; however, nobody bothered to call me to tell me that the car wasn't finished. I called at 5:30 and was told that everyone had left for the day and someone would call me first thing in the morning with an update.Around1:00 p.m. I called again since nobody had contacted me. They said they weren't finished, but would call later.When I did pick up my car, nobody could show me how to use my electric start and nobody knew where the manual was for my new features. Someone said he would take a look and try to find them and send them to me. I am guessing I will never get them.Not sure if I will go back as this was an unpleasant experience.

DebbieR

Dec 7, 2013

My car was repaired in a shorter time than I had anticipated. The staff was extremely helpful and friendly. I would highly recommend your dealership to my friends and family.

JGM

Dec 6, 2013

Hi Just bought a 2005 Lexus from Brookdale Toyota and they were very helpful!! I will be going back. The service dept. is the best in the state.

Leanne

Dec 6, 2013

I brought my Highlander in for the 30,000 mile service. Robert was fantastic ! He listened to my concerns (including that there were loose running boards), wrote everything up and because of unique circumstances, offered to loan me a vehicle so I could get some necessary errands done. The work was done in the timeframe promised. I did have to return two days later during a heavy snowstorm, though, because I noticed (while brushing off snow) that the rear window wiper blade was torn about two inches (I had not used it for quite some time). The service report states that the mechanics check the wipers and washers, but it's obvious (at least to me) that they could not have checked the rear wiper. Lucklily, Robert was available when I arrived. He checked the blade, removed it, retrieved a replacement, and reinstalled it himself - at no charge because of the inconvenience. That is what customer service is all about !

Russ

Dec 6, 2013

I like working with the service department team. Robert is always spot on when estimating time to complete the expected service. Also, they always stand behind their service. Have never had a problem in the past 255,000 miles...of oil changes.

Barry

Dec 4, 2013

Great customer oriented company. Went above and beyond to make me happy.

Arbart

Dec 2, 2013

Very satisfied with the service and the attention taken by Shiwa to verify proper oil level.

Reece Holbrook

Dec 1, 2013

I have bought three cars from this dealership. In the most recent purchase, they were very flexible with me as I had just totaled a car and needed to buy the new one quickly. They had ample inventory and a good deal (Toyotathon was happening). They were also flexible in working out how to put the cash down as I was waiting for an insurance settlement. At the same time, I had another car that needed a rim replaced. Usually leery of dealership service, I took a chance to bring it in. They replaced it very quickly. When the car made a new noise and gas mileage dropped, they discovered a problem with the wheel bearing. There was considerable mystery in whether that was pre-existing or a consequence of the repair, but they covered the cost of that repair under the warrantee and gave me a loaner while it was happening. They really stand behind their work and I will be going back for service there from here forward.

Paul

Nov 30, 2013

Top notch service by friendly and efficient advisors.

Rogermoua

Nov 27, 2013

The customer service is great but the people working on your cars are garbage. Yesterday was my 7th time back in with my car because the more they fix, the more my vehicle seems to be damaged. The dealership reordered the parts they damaged again and unfortunately I will have to go in for an 8th time to drop off my vehicle again.Buy your vehicle and get all your add-ons somewhere else because it'll be less of a headache.

GRAMMA jO

Nov 25, 2013

I never "dread" going there for my oil changes as everyone is so helpful. The waiting time is pleasant with super waiting room, good coffee and of course treats. Time goes fast.

Brenda J.

Nov 19, 2013

Every worker at Brookdale Toyota has been fantastic to work with from the person that welcomes you when you walk in the door, to the service representatives to the cashier at the end. All the workers have been friendly, kept me updated throughout any service I have had done, answered my questions thoroughly, and were always professional.

Sharon

Nov 19, 2013

I love going to this dealership. I see the same people in the service department, and I like their personality and customer service skills. My favorite is Robert. Couldn't be happier, as I feel like they are my family as well as taking care of my car!

Earens

Nov 18, 2013

The service advisors were very helpful and friendly. I had questions regarding the Bluetooth setup on my minivan and the advisor walked me through the entire process. They are great!!

Karen L

Nov 18, 2013

All of the people who I dealt with, from the service agent to the cashier, were extremely professional and courteous. This is about my fifth visit to this dealership and have always been pleased with everything.

lucky4ella

Nov 17, 2013

Our family has been going to the service department at the Toyota dealer in Brooklyn Center for more than 20 years. EVERY time we get service on our cars, the guys in the service department are BEYOND EXCEPTIONAL! They are very professional and explain everything before the work is done. As a woman who knows little about cars, I appreciate the way in which they explain the work that needs to be done and how long it will take. I have never felt "put down" for not knowing something about what needs to be done on my car. We have recommended so many of our friends and family to get their cars serviced at this particular dealership and they are just as satisfied as we have been for years! We have also purchased all of our cars from this dealership BECAUSE the service department is so exceptional! Keep up the great customer service guys!

Barb E

Nov 15, 2013

In 2008 I bought my new Toyota Sienna Today, I was in for my 90,000 mile sevice check up & an oil changed. I was told I had 10% left on the rear brakes. They were up front and with what I needed done, it was my call to do the brakes (no pressure). The price was as quoted. I was happy not to return for the brake job at a later date and was out the door in a couple hours. I have been going to Brookdale Toyota & Scion for routine service and never been disapointed. The waiting area is the BEST! Thanks for the coffee and treats.

Jeanne M.

Nov 14, 2013

Luther Toyota Brookdale has a brand-new facility...it's built for the future. Customers are treated like royalty...quick service, comfortable waiting rooms and bright, clean restrooms. My Toyota Camry (purchased from Luther Brookdale Toyota in 2006) now has close to 200,000 miles on it! It has crisscrossed the United States several times and is now on its second set of Toyota tires. I only receive my maintenance at this facility and have always been impressed at its high level of service. The secret (I think) is to adhere to the recommended Toyota maintenance checks and oil changes.

Laura the Happy Customer :)

Nov 13, 2013

Brookdale Luther Toyota does an excellent job! I purchased my vehicle there a few months ago and was assisted by a friendly, honest, and helpful staff. They follow up promptly and are available for questions as needed. I just had my first service repair done and was a happy customer! They assisted in informing me about maintenance options but were not pushy like some repair shops just trying to sell you things. The service was quick (just enough time for a complimentary coffee and muffin in the lobby) and I was on my way! They even washed my car-- that was an unexpected plus! I will continue to use Brookdale Luther Toyota for my vehicle needs!

MS, Outdoorsman

Nov 13, 2013

I brought my vehicle in for an oil change and an adjustment to directional equipment. The service was first class. I did not have to wait at all to get started and the service was done exceptionally fast. Everyone there is very pleasant.

Bernie Rose

Nov 11, 2013

Both the new car puchase, a 2013 Camry SE V6 on 10/5/13 and the used car p\urchase a 2011 camry XLE on 11/9/13 were handled very professionally.

Barb

Nov 10, 2013

I have been buying my Toyota cars/trucks from this dealership since 1984. I have also used their service department for all the maintence and repair when needed. I have used other shops for repairs but found that they would give me advice to have repairs made that were not needed and at a higher cost. I have a high level of trust with the Toyota service department that they only recommend service and repair when it is needed. The service department is why I continue to buy my cars from this dealership. I have always recommended my friends and family to use this dealership.

ToyotaFan

Nov 7, 2013

I have a 2008 Toyota RAV4, which I love! I bought it from this dealership in 2008 and have had it serviced there since the beginning. The staff is knowledgeable, courteous, professional -- top notch all the way! They tell me how long it will take, call with updates and possible repair/replacements when necessary, wash my car and wait for me to return. While I don't "hang out" at the dealership while having my car serviced, I see and can tell how awesome the facility is! People hooked up w/computers, etc., watching one of the many TVs, drinking coffee, eating all the free snacks! They make the wait fun!

cabm

Nov 7, 2013