Used Cars for Sale at Luther Westside Volkswagen in Saint Louis Park, MN

darkhorse

Jul 29, 2016

I had a problem with my VW Jetta but I got a prompt appointment, courteous service and a repair under warranty with no hassle. Loving it . . .

Hathaway511

Jun 29, 2016

From the buying experience where my salesman Helton who spent all day with us to a recent experience with a service call and me at a different Vw dealership they are all around awesome! A bad experience at my local VW brought me to driving the 160 miles to Westside and then needing a new battery two weeks later brought me to the dealer in Duluth. After a short talk with Rick in service at Westside everything was good. I will always go to them for everything! The drive for me is well worth it

jhels

Jun 21, 2016

My recent experience at Luther Westside VW was excellent! I had my engine go out on my Passat in early May 2016 and had it towed to Luther Westside for service. Rick Tedesco was my Service Advisor. Rick informed me of all pertinent information and told me they would run some diagnostics on the vehicle and get back to me. The next day Rick called me back with some bad news that my engine would either need replacement or require a fairly substantial "rebuild." At this point, Rick contacted my third party extended warranty company (Royal Administration Services) to submit a claim. After the claim was submitted, the process became a test of Rick's patience - the warranty process included 2 different on-site inspections, dozens of calls back & forth, and discrepancies on parts & labor estimates. Rick did a great job handling this highly unprofessional organization. The process took over a month and still resulted in the warranty company denying a portion of my claim, which caused me to have to pay a substantial portion of the bill on my own. Knowing this, Rick worked hard to try and get the cost of the repair down as low as he could. I truly appreciate Rick's compassion, knowledge, and positive attitude throughout this process. He turned an extremely unpleasant process into a tolerable one. When I had questions, Rick was there to answer them to help me understand some of the more complicated mechanical issues going on inside my car's engine. ALL IN ALL - working with Rick Tedesco and Luther Westside WV was a highly positive and memorable experience. I will be bringing all future repairs on my automobiles to them. (Side note: do your research before buying a third party warrant - check reviews, BBB, consumer watch websites, etc....and be sure to stay away from Royal Administration Services - 51 Mill St, Hanover, MA 02339 )

Mark R

Jun 7, 2016

Maura was fantastic to work with. Went in just to test drive a new GTI. She found the exact car I was looking for. Knew all about the vehicle. No pressure. Worked with me to get a fair price and trade in. Hassle free and very reasonable. Great delivery and after purchase follow through.

glenn

Mar 28, 2016

Helton Cerqueira helped me purchase a beautiful but used 2010 Audi A4 online. He answered all my pre-sale questions and made sure the buying process was smooth and quick. I NEVER felt like Helton was anything but honest with me! The car is everything he told me it was and more. I would not hesitate to buy from Helton and Westside VW again even though I live 8 hours away. Thanks Helton!

Mkthum3

Mar 3, 2016

Luther westside was great to deal with. Mr. Helton Cerqueira was our salesman and he was a pleasure to work with. He was a great advocate for us and tremendous help throughout the entire process. I would highly recommend him to my friends and family and would purchase a car from him again in the future.

Robert

Dec 31, 2015

I recently purchased a 2015 VW Jetta from Luther Westside VW and over the Christmas break drove 1200 miles to Texas to visit friends. On the way back from Texas, my check engine light went on, and Westside immediately accommodated me without an appointment. After less than an hour, I learned that the light came on because I had driven through deep snow in Iowa, and there was a big plug of snow lodged under my front bumper, interfering with the function of the ventilation system. The car was fixed at no charge, and was washed and returned to me with advice on how bust to prevent a recurrence. Thank you Westside for once again exceeding my expectations!

Jetta11

Dec 29, 2015

I feel I received excellent service. I appreciate the honesty and efficiency of Dan, the person assigned to me. I felt the service I received was fast and efficient. I trust the people at Westside Volkswagen.

Jetta owner Anni

Dec 17, 2015

I bought my Jetta at this dealership and just went in for my first oil change, tire rotation and inspection. I bought two license plate covers for $30.00 each and they never fit right as the screws were too short. Eventually I lost two of the screws and the fancy screw covers. The dealership stood behind their product and fixed the covers at no charge to me. I would highly recommend this dealership for all of your VW needs - from buying to maintenance.

AndrewP11

Dec 12, 2015

Helton helped me order a 2016 GTI Performance Package with very specific delivery instructions: No drilling for the front license plate, and absolutely no dealer cleaning/prep. This was a risk for the dealer as they were delivering me a car that wasn't up to their standards of cleanliness, but Helton made sure it wasn't touched. On top of this he responded to every email extremely quickly and continually updated me on build times and delivery. Great experience overall; and I'm loving the car!

thillyard

Dec 12, 2015

First time buying a car at Luther Westside VW and the experience was great from start to finish. All communications were honest, the salesman knew the car inside and out and the dealer sold me the car at a fair value (no markup) considering other dealers were marking the car up. Steve Broucek was great to work with. Everybody was friendly, no high pressure sales tactics, and the dealership was very clean inside.

tony erchan

Dec 4, 2015

A perfect experience. Wonderful attention to detail.Reinforces my buying decision. Because of my positive experience adds to my brand loyalty for future transactions. Thanks

michamccarville

Nov 2, 2015

Dan was so curteous and professional. He really made my experience worth it. He made sure a lot of little extras were taken care of in spite of the larger items that needed attention.

Dick

Oct 30, 2015

We let Helton know what we were after but told him we probably wouldn't find that in a VW. He was great, found just what we were looking for and made the purchase experience easy and pleasant. We love our 2015 Tiguan!

Rose3828

Oct 26, 2015

The team kept me informed, was courteous and professional during the 3-hour visit. I even got a wash and vacuum after taking care of the services needed.

Musician78

Oct 19, 2015

Brendan was my sales person at Westside. He was very knowledgeable, and easy to work with. I felt no pressure from him to make a quick decision, yet he answered any question I had. He worked patiently with me to figure out the financial aspects (I was trading in a car) It was a very positive experience and I would recommend this dealership and especially Brendan to anyone wanting to look at a car purchase.

susanbunettatcomcast.net

Oct 15, 2015

Craig Gage is the employee I will rave about, He took a personal interest as we faced the prospect of an unexpected loss of our Passat wagion, He was extremely knowledgeable about all the models and gave much more information than the salesperson. His picture was not on the ones on the site but he is a very valuable employee for Westside Volkswagen. Kudos to Craig.Susan and Mike Burnett

Jim D

Oct 12, 2015

Always a pleasure to work with. Very professional. It is great to work to be able to work with the same individual on multiple car purchases over several years. Why go anywhere else.

HappyHelen

Sep 30, 2015

Earlier this year I observed Helton when he helped my relatives purchase a car. At the time, I decided that I wanted to work with Helton when I was ready to buy. From the moment I arrived for the appointment with him until the time I drove away from West Side, I had his total attention. He remembered the model that I was interested in four months earlier and thoughtfully helped me find just the right car. I would rate the entire experience with the highest marks. Helton is a caring professional with great listening skills, an excellent service orientation and a sense of humor. I will continue to recommend him to anyone in the market for a car.

kathyofmaplewood

Sep 23, 2015

My car is 10 years old, and has several maintenance issues. What I appreciated most about Jeremy, the customer service rep, was that he went through each recommended repair and told me clearly what was necessary and what could wait. As a result, I spent $142 when the possible repairs added up to $2600! That's what I call good service!

Jody

Sep 6, 2015

The dealership prides itself on adjusting prices to be the lowest in the midwest. I appreciated the Certified Used car option. Just loved working with the salespeople. Especially Jim McCarty and Bobby!

jenniferlittlebluebeetle

Sep 5, 2015

Initially I was nervous about purchasing a car out of state (sight unseen) but after speaking with Helton I felt more and more comfortable. He answered all of my questions and was never pushy. He even answered questions I didn't think to ask. I was most impressed during one phone conversation when he told me he had gone out to sit in the car to see if it's prior owner had been a smoker. I would have never thought to ask this but it would have made a huge difference in our satisfaction if this had been overlooked. Brain Hahs walked me through all of the paperwork and quickly responded to any questions I had. They handled setting up shipping and it was easy and smooth. We even got our car ahead of schedule!! We have received the car and could not be more pleased. It is exactly as described and is in amazing condition. Even though we are several states away I would definitely trust this team with any future car purchases.

jack333jetta

Sep 3, 2015

Predicted wait time was good and the finished well ahead of it. Staff was friendly and professional. This was our first time here. Will be back.

JasonMNWildCouncilman

Sep 1, 2015

Brian Sommer and Westside VW took excellent care of us. We aboslutley love our 2008 VW EOS convertible and I would strongly recommend this dealership to anyone looking for new wheels. We originally came in for a different car but it sold before we got there. However, Brian found us exactly what we were looking for the next day and at a great price. So pleased with this buying process and customer service. The signs of a great dealership...Brian was in the middle of another sale after ours was complete but he didn't want me to leave without walking me through fully all the details of the car and how to use different features. Above and beyond and it was noticed. I am in sales and I was impressed with his service. Ask for Brian!

johnfpatm

Aug 27, 2015

We bought our second car from Westside VW yesterday. We drove 90 miles because of selection and being treated very well 12 years ago. This time was the same. We had Kelly help us look for exactly what we wanted and trying very hard to meet our specific criteria for the car we wanted. All the people we dealt with were helpful and pleasant. Sometimes at dealerships it seems I am expected to know more than the salesperson, not here. If we buy again we will check out the VW at Westside first.

newcarbuyer

Aug 25, 2015

I had never bought a car before and was a little nervous going into it. Helton was extremely helpful and helped me think through the whole process. He listened carefully to what I wanted and offered me many options to choose from, and gave me his genuine opinion onwhat he thought the best deal would be for me. He was not pushy and he was extremely friendly. I walked out with an even better car than I could have imagined!

Tammy and Tom USA

Aug 12, 2015

You too can experience a fair, honest car buying experience at Luther Westside Volkswagon. My husband and I drove a total of 8 hours to get a great deal from a very professional salesperson, Helton Cerqueira. We arrived during rush hour late on a Friday afternoon. Helton knew what car we were looking for and he knew we were serious about purchasing. He had the car we were interested in cleaned up inside and out, filled with gas and ready to go in the event we would purchase it when we arrived. The entire experience took about 2 hours which included trading in our old vehicle. Helton's personal touch, professionalism, and knowledge of the product was extremely refreshing. Every phone call and email was returned in prompt fashion. We felt like we could go out for dinner and maybe for a bike ride with him one day if we lived closer - just an awesome guy who does his job extremely well. Next time you are in the mode to purchase or just test drive some vehicles, establish contact with Helton, he WILL treat your RIGHT! Thanks again Helton, you are the best and we will refer you whenever we can.

Kenny T

Aug 11, 2015

We recently bought a new 2015 Jetta SE at your dealership. Our salesperson was Maura Broucek and she was extremely helpful and pleasant. We had a Jetta in mind when we came in and she found a perfect fit for my wife. She explained all the features in detail for us and even hooked up our cell phones to the Bluetooth feature. She seems very knowledgeable about the VW product and has a nice easy going (no pressure) way of selling the product. We will keep her in mind for future car needs.

Reggie812

Aug 9, 2015

Very prompt and professional. . Great service.. The only reason I would not give a 5/5 is their policy of pick up and drop with strict limits ... Otherwise the dealer is excellent in all other respects.

PT

Aug 7, 2015

From our initial contact to the time we left with our car we felt very rlaxed. Really enjoyed our conversation with Helton our salesman. It was a pleasure and felt like a person rather than just a client. We would highly recommend purchasing a car from Luther Westside VW.Tim & Ann

kalif224

Aug 4, 2015

Yesterday I purchased a passat and Brian was great. Saw me at the parking lot and offer me a help. From that time until I everything was done Brian was there and really mad me feel special. Thank you very much Brian for your outstanding job.

acramer

Aug 1, 2015

I can't say enough good things about Helton and Westside Luther. I'm a returning customer and was treated very well once again! Helton was patient, helpful & didn't show me cars over my budget. He made the process very easy and a lot of fun! I absolutely LOVE my new car. Thanks again!

christinem

Jul 31, 2015

I had such a great experience at Westside Luther. I worked with Helton, he really listened to the budget I had & didn't show me anything over that budge the. I appreciated his help so much! I found a great car & I am so happy with my purchase. Thanks Helton & Westside Luther.

MathTeacher

Jul 31, 2015

I would highly recommend this dealership. I leased for 5 years and just purchased a 2012 VW CC and I am loving it!I just wish they would add oil changes :) That's it!

usrcjf

Jul 31, 2015

You know how once in a great while you have one of the most amazing customer service experiences imaginable? Well, yeah - I just had one of those. I won't go into detail (it's a long story), but Westside Volkswagon has really come through for me. Especially the General Manager, Steve. He took the time to listen to me, put himself in my shoes, and made a commitment to "right" an unfortunate situation - an unfortunate situation that was of no fault of the dealership or anyone working there. Steve pulled together a team of equally awesome individuals (Tami, Helton, Brian and Craig) to turn my very unfortunate situation into an exciting one. Each one of these employees displayed qualities of integrity, compassion and fairness. At no point in time did I feel like I was "on the other side of the table". And now, I'm the proud owner of a car that I'm head over heels in love with. Screaming "Thank you" to WESTSIDE VOLKSWAGEN for their amazing customer service. I am one happy girl!! xoxoxo

Shaungnin

Jul 28, 2015

Bought a used 2012 Tiguan from this dealership. I am completely new to the car buying process but Helton made the process as easy as picking up groceries. After asking a few questions, he listed all the vehicles available in the inventory that suits my needs and went through the pros and cons of getting them. There was no sales pressure at all on getting a more expensive car or closing the deal immediately. In fact he even suggested that getting a Golf would be more than adequate for me although Tiguan with AWD handles Minnesota snow better. Eventually I decided on a certified pre-owned Tiguan because I do not have much confidence in my driving and the price of the car was even lower than used Tiguans with lower specs and more miles from other dealerships. On the day of purchase, I took an hour to bike to the dealership (took a lot of detours) but forgot to bring my check book. Helton was nice enough to have someone drive me home in an SUV with my bike and took me back to the dealership to complete the purchase. Then he carefully went over the controls and tips for driving, which gave a new driver like me a lot of confidence to drive it home. Helton was very honest and thoughtful. I am very happy with the car and I would strongly recommend talking to Helton if you need to find a good deal on a car that suit your needs.

dsmedley

Jul 26, 2015

I worked with Bobby Scala to purchase a new Audi A3. I saw the car on the internet and it was a great price. I was worried that the price would change when I arrived to pick it up but everything was on the up and up. Bobby was great to work with and the trip for St. Louis to get this terrific car was well worth the effort. Bobby filled up my tank and put some new mats in the vehicle and he was familiar with the various features.

jeff12349A

Jul 25, 2015

After having looked at Luther Westside Volkswagen used inventory; I knew my heart was either going to be set on a Prius or a Jeep. Quite the extremes in miles per gallon. After a quick test drive, in the 2011 Jeep Liberty (Jet Edition)-that had only come in from a purchase 10 days prior; I knew I had to have it (I love Jeeps what can I say). This one was fully loaded and the price just couldn't be better. My salesman Bobby Scala couldn't have been more helpful, patient, and accommodating. The only thing I'm waiting on is the duplicate key to arrive from the previous owner. Other than that things went very quick and slick, and I didn't feel pressured into anything I wasn't comfortable with by any of the staff.

BWatt75

Jul 24, 2015

I worked with Helton a year ago and he was very responsive and fair throughout the entire buying process. I initially purchased a Mazda 3 however after taking it home decided it wasn't the right car. I utilized the return policy and got a Passat 1.8T. I have loved this car and the deanship made the exchange flawlessly. They got me a very good rate on a loan and it was easy and a wonderful experience all around. Now I'm back to trade the Passat to get a vehicle that will suit our family needs better. I'm coming back to Helton!!

AussieDogs

Jul 15, 2015

While watching our 10 year old car (not a VW) being towed away, our neighbor told us we should check out Volkswagens. They have two and love them. He said that if we were to check them out, we needed to see Carole Jean at Luther Westside. Carole Jean was a pleasure and a pro and promptly returned texts and calls, even on her day off. Within a week, we purchased our first Volkswagen.

Carhound

Jul 14, 2015

We were Very Pleased with the whole experience. Helton was Exceptional to work with. He was attentitive, no pressure, and meet our needs very, very well. There was little to no "haggling" necessary over price. It was very fair. I would definitely work with Helton again and encourage others to do so as well. Thanks... We love our car!

Mattbisty23

Jul 13, 2015

Had a great time buying s car from everyone at Westside! Made it easy and fast! Very clean store and everyone was in a great mood! I would for sure buy again from there and recommend people buying from them!!

JudiM

Jul 1, 2015

Michele was a pleasure to work with. She took me through the whole process of buying my new Golf SportWagen. No pressure, just very helpful and knowledgeable. What a great experience!

Tivyb

Jul 1, 2015

We just worked with Helton for the second time. He was easy to connect with, always had quick responses to our communication, and helped our day of sale go efficiently.

Julie13

Jun 30, 2015

Helton helped me land my dream car. Was pre-approved before I came into the dealership. Was explained everything about the workings of my new vehicle.

Nate S

Jun 18, 2015

Bobby helped me find the perfect vehicle. I changed my mind so many times on what I actually wanted and Bobby was more than helpful in helping me find what I really wanted. He was always available by email and phone when I had any questions. Would definitely recommend him to anyone!

Thoomas9771

Jun 17, 2015

Helton was very knowlegable, extremely helpful and direct. He also took the time to make sure we were comfortable while we were waiting. I would definitely recommend working with him for your next car!

twaddell

Jun 15, 2015

Recently purchased a Mazda CX5 from this dealership. I personally hate car shopping because most sales people are just working to get their commission, this experience was very different. Helton wanted to make sure the car would work for me. He was very understanding with my silly questions and gave me a great "dad" speech about not loosing or laundering my new keys (I've never had keyless entry before) that didn't make me feel like he was talking down to me, instead it simply felt like he cared and wanted to ensure I had a good experience. He stayed late to help me finish my sale and even helped set up my phone into the cars system! I almost hate recommending him to others, because then he might be busy the next time I go to buy a car, but you truly should stop by to see what they have to offer and work with this great employee! Thanks Helton.

Bobberlie

Jun 13, 2015

Met with Brian Sommer and test drove three vehicles. He listened well and was helpful with questions I had on different types of Jettas and the engine sizes.Decided to wait until I came back from vacation to make a decision on a used vehicle. Brian kept in touch to let me know about two different black Jettas that came in which was the color I wanted. He also noted the details, moonroof & other things I liked. I chose the second one and was very glad he contacted me when it came in!

CAT135

Jun 13, 2015

Luther made the car shopping experience as pain free as possible. Everyone wanted to make sure we were being helped, had a beverage, and got our questions answered. Love the car but as seniors we struggled with some of the technology. Staff sat with us in and out of the car until we got it. Thanks so much!

Captain

Jun 12, 2015

Elton was referred to us by a family member while we were visiting in Minneapolis.. We talked first by phone and he immediately sent an email with links to those vehicles that met our needs. We did a test drive that afternoon, reached an agreement on Friday, and picked up our vehicle Saturday morning.Not only was Elton very attentive to us during this process; but, he continued to be following the sale as we had to leave for home, with a couple of items that still needed to be addressed. The entire sale has now been concluded to our complete satisfaction.In the future, if we are going to purchase another VW, we would travel to Minneapolis to work with Elton again.

Mags213

Jun 11, 2015

My radio stopped working and my windshield had some hail damage. A replacement radio was ordered as soon as they verified that that was the issue and arrived on time. I was connected with an auto glass company at the same appointment and was able to set up an appointment to have it replaced. It was very easy to work with the service department and I will gladly continue bringing my Jetta into Luther Westside!

Chef Angel

Jun 6, 2015

The service was outstanding! I wasn't sure what I wanted in a car but Helton found the perfect one for me! So in love! Thanks for all your help and time! Will go back time and time again!

Left1234

Jun 4, 2015

Had a issue with the used car I bought. It was 4 days after the 30 day warranty had expired, but Bobby authorized the service dept to take care of the repair free of charge, saving me possibly thousands of dollars. Would buy from again!

Will

Jun 4, 2015

I took my 70yr old father in law in to buy a truck as a celebration of his 1yr anniversary for his triple bypass heart surgery. We test drove a truck late on Monday night. Noted the few issues with the truck, and then called back on Tuesday to work out a deal. The truck needed a new side molding, emblem on the front, and has seeping from the transmission lines (which a is known issue for the Chevy Avalanche we were looking at).I spoke with Bobby told him we needed those three things fixed and we would purchase the car at their asking price. He told me he needed to make sure he could do all of that and needed to check with his manager. He called me back 3 hours later and said he could do all three. He said he would get the truck to service right away so they could start working on the transmission lines. I told him I would appreciate it if they could replace the transmission lines before we take possession later that day and he said there were a few other car in line already, but he would do his best to get it in right away.I let him know we have a deal and I would pick up my father in law and bring him to come fill out paperwork. I left work early and picked up my father in law. When we got there we had to wait a few minutes and as we waited I saw the truck (with Bobby driving) come blasting out of the service garage and pull around the building. Bobby came in and in typical sleezeball salesman deceptive language said "great news! the transmission line are just fine so we don't need to fix them", as if we would just say "oh great news thanks for letting us know"----I told him they were seeping and that is know issue with that truck and HE HAD ALREADY AGREED TO FIX THEM.....he kept trying to give excuses about why they wouldn't and how they are fine and that there was just a little leak but they wiped it up and now its perfect.......after an unbelievable round and round and his COMPLETE refusal to acknowledge that he had agreed to fix the problem and was now re-nigging on the deal, he said he would grab his manager....***please note ***replacing the transmission lines costs about $300 and I had already said it was a necessary part of the deal and he had agreed to that....he is now trying to argue why there is no reason to replace the lines yet because they didn't consider them to be "failed" even though the "level" of severity on the problem was never discussed by them as a factor in whether they would or would not replace them.......He got his manager who was a stereotypical used car salesman who suggested we put the truck on a hoist to look at the transmission lines, I told him they just told me they wiped them down and cleaned them so of coarse we wouldn't see anything........again- avoid the FACT that they promised they would replace them as a part of the deal we agreed to.......after a few minutes of going back and forth with this idiot he said "how about I take $100 off the price"----which clearly he was to much of a xxxxxxx to understand that offering me 1/3 of what his salesperson PROMISED me originally was actually insulting. I left at that point because I could not deal with the classless people there.I called to speak with the GM Steve thinking he would care about the bait and switch sales tactics at his dealership. Explained the situation to him. Explained that OUT OF PRINCIPLE I would not buy the car because I had been lied to and jerked around over what would have cost them $150....so IF there was anyway that I would possibly still consider buying the car from them they would need to MORE than make up for all the anguish they had put me through and time they had wasted.Steve called me back and said they would take $300 off the price of the Truck---we are now back to even on what they originally promised----what a JOKE!I let him know that was not even in the ballpark.I had one other experience a few years ago where my wife bought an Audi there...we drove it one day and there was an issue with the gas sensor...we brought it back and they gave a bunch of excuses about why it would be ok and we should just give it a few days (THEY HAVE A 5 DAY RETURN POLICY). They wanted us to go past the return policy and then we would have been stuck. We returned that car.This dealership sells cars that are in poor mechanical condition and they do not stand behind what they offer. They are kings of excuses as to why they don't honor what they originally tell you. BEWARE anyone who thinks of buying a car from these clowns.

Mkay21

Jun 3, 2015

Bobby was a great sales guy. I am younger and he treated me with respect and fairly. He was never rude, very understanding, and did whatever he could for me/ my car without hesitation. They want to make sure you leave the dealership happy. And bobby did that. I would recommend him in a heart beat.

rmars

Jun 3, 2015

Steve was friendly, helpful, & knowledgeable, and answered all questions. Very patient with our decision-making process. He seemed as excited as we were to see the new car.

bhavan

May 29, 2015

First of all, this five stars goes to Bobby Scala from Luther Westside Volkswagen. Bobby could possibly be the best Salesman in Minnesota. If you are in the market for a new or pre-owned car, I would highly recommend contacting Bobby Scala from Luther Westside Volkswagen. I recently purchased a car from Luther Westside Volkswagen. During the process, I was greeted by Bobby, who is the nicest sales person I have ever met. He is an extremely honest, dedicated, hard-working and conscientious person. I didn't feel any type of pressure to purchase the car. He was awesome when it came to communication. Furthermore, he was kind and really went above and beyond in customer service. And special thanks to Brian Hahs (Business Manager), who is very supportive, welcoming and courteous. Working with Brian was absolutely smooth and pleasurable experience. He was very personable, patient, kind and understanding throughout the process. I am enormously impressed with Luther Westside Volkswagen. I got a great car for a great price and most of all the best customer service I've experienced anywhere so far. Thank you.

Bob G

May 27, 2015

Low pressure, fair prices, and professional service. No complaints at all. Brian Sommer and other staff were most courteous and accommodating. I will work with them again when buying another vehicle.

BarryN

May 20, 2015

I have purchased a number of cards from Westside over the years. I find the Sales, Business and Service people professional, easy to work with and not pushy at all.

Jadams

May 19, 2015

Delivery of message is important, for I have been in the service industry managing for 28 years. Instead of saying "we are NOT going to fix your car because the bearing is 70 percent". it could have been said like this "Jackie your bearings are still good and have 70 percent left on them, so at this time it is not necessary to fix and it is very safe, that's the thump noise you hear. I was disappointed being that I've driven by Luther thousands of times and never thought about to stop thinking that it was a high end dealership. The main reason I did come in there was because of a friend referring me to look for used cars there.and I decided to take a chance. Also, I was not greeted immediately or at all and I had to go up to a gentleman and speak to him first and tell him I have a service appointment. But the young lady that took me home and picked me up and the cashiers were very friendly. I hope this is considered and thank you for fixing my headrest. I will put "YES" to recommending this service center because I'm hoping this was a hiccup.P.S. Jim Southwell is awesome!

jklbiff

May 19, 2015

We were treated with great courtesy, professionalism, and knowledge by our salesperson, Gervonna Lynn. She possesses just the right combination knowledge, experience, and friendliness to make a car buying experience a positive one. All the other people we interacted with at this dealership exhibited the same qualities as our salesperson. We would highly recommend this dealership to anyone we know.

nrwitz

May 17, 2015

Originally I went to the dealership because my boyfriend was looking for a car, at the time I absolutely hated my car that I had just bought a few months prior (Chevrolet Malibu), I saw the Tiguans and so we looked at them and the sales lady he was working with (Gervona Lynn) let us test drive any one that we wanted. We test drove 6 Tiguans before I decided which trim level I wanted. Super nice and no pressure customer service. I will purchase all of my next vehicles from this dealer. Gervona is an amazing person!

Lh

May 11, 2015

I had a great experience gong to Luther Westside! Gervona and Steve were very helpful to fulfill what my needs were in a vehicle. I would definely recommend going there to buy a vehicle!

Mommakitten

May 10, 2015

Enjoyed working with Helton. Excellent listening skills and attention to detail was flawless. Communication through email, text and phone calls helped me to feel comfortable with each step in purchasing a convertible bug. His willingness to be there for me was greatly appreciated. I am grateful.

Rcampbell

May 7, 2015

This is the third car we have purchase from Helton and as with the first her was very helpful. The customer service was great and he went above and beyond.

rachel

May 4, 2015

Did a fair amount of research to find a specific car, found it at Westside, then called the dealer and Helton was thorough with both his questions and answers. Took time to go through everything on the car that I might need to know.

Wendyrae

May 3, 2015

I purchase a vw bug from Helton..I had to have it shipped to wa state..my experience with him and the dealership made the transaction very smooth..he was honest and replied back to my emails and voice msgs in a timely manner..he's not agreesive like most car sales reps..I recommend him highly !

Kat

May 2, 2015

We spotted a car online that we thought would meet our needs and budget. We walked through the door for a test drive at 1:45 and walked out with the keys at 4. Rich was helpful and didn't try to talk us into buying new or buying more car than we needed. He made sure our phones were connected and we knew how to use all the bells and whistles before we left.

Friess1978

Apr 22, 2015

Wow, I'm amazed to see this many good reviews on here. I wanted to buy a used car from Luther, but apparently they do business in a place and time when the internet does not exist? They're using sales tactics that should have been shown the door close to 10-15 years ago. Everything is, "let me check with the manager" style of buying a car and it just wears you down. I was there for over 2 hours before I had my trade-in looked at, and once they looked at it I was completely low-balled. At which point I pulled out my trusty print outs of my car's value from KBB.com, and said, "this is my number" when pointing at them. Which they claimed they could not meet after having several "manager" conversations and told me I was reading the KBB print out wrong. So I left and went to another dealership and was in and out in about an hour and a half with a new car and the full KBB value of my trade.My advice would be to avoid their antiquated buying process and save yourself a little time by going somewhere else.

Toni, Bug

Apr 20, 2015

I knew what car I wanted and they got me in and out of there so quickly, I was very impressed with their service and promise was kept to be quick.

201225SE

Apr 17, 2015

I took my car in for it's 40k mile service. I was earlyfor my appointment. No problem. Was greeted by Deanna. She took my info. Got a loaner car and I was out in 15 minutes. Picked the car up the next day. Same fast and friendly experience. Good job guys!

WRA

Apr 16, 2015

This was first time at Westside VW. The people were very friendly, the price I paid was exactly what was quoted to me and they washed the car too. Very nice people and facility. WRA

Go Gusties

Apr 15, 2015

Doug walked me through every step of buying my first car. We were in communication every step of the way and on the same page the whole time.

jamielouise

Apr 2, 2015

When I was trying to find a lease I called 7 dealerships to give myself options. I explained to every dealer that I am just graduating college and I have never had a car loan. Almost all of these dealerships disregarded my interest and would not take me seriously. Then I called Luther Westside Volkswagen and I spoke with Brad. He was willing to help walk me through every step from deciding what accessories I wanted to explaining every feature of the car. He also helped explain how I could get pre-approved on their website, helped me price out monthly payments with different cash down payment amounts, helped me understand what I was going to need in order to leave the dealership with a car. Literally helped me with everything! I would definitely encourage anyone looking to lease or purchase for the first time to go to Brad at Luther Westside Volkswagen.The one thing that stuck out the most to me through my leasing process was that Brad never pushed me into getting something I didn't want or couldn't afford, but instead he worked with me to find me exactly what I wanted, not just what was the best business. He still has continued to answer my questions as they have came up after I already have my car and followed up with me to make sure I loved my purchase!

Love to drive

Apr 2, 2015

Our relationship with Westside started in 2005, my wife was looking for an AudiTT. They had the best price on a great used one, best in town. Buying experience was great. We still have the AudiTT and have bought two Jeeps, two CLK's, from them over the years. Still have one Jeep and yesterday bought a very nice Audi S5 controvertible. The point is that over the years they have always been there with any problems to be fixed, and have good price points on their cars. Gervona Lynn was just a super nice sales person this last time, not just with the paper work but setting up the Bluetooth etc. in the car. When you have such nice service over so many years, it's not by accident, it's how they run their shop. I tell anyone they are the place to go.

mpls612

Apr 2, 2015

This was my first time leasing a car so there was a lot to understand. Maura was super helpful through the whole process! She made things easy to understand and answered every question with a straight answer. We went to other dealerships and looked at other cars to make sure we chose the right one, but Luther Westside was by far the most helpful and nicest. When we made our decision, Maura got us the exact vehicle we wanted and we couldn't be happier. Thank you!

GTIGuy15

Mar 30, 2015

I recently decided it was time to get something different. After reading every review I could find and quite literally memorizing the sales brochure, I knew that Volkswagen's new GTI was going to be my next car. I purchased a car from Westside VW in the past and had such a great experience it only seemed natural to go back. Upon arrival, I was greeted promptly by someone at the front desk and introduced to a sales person without delay. I knew that I didn't just want any GTI but rather a very specific combination of color and options. Unfortunately the exact car wasn't available at Westside. There was one on the lot that came close but it had some issues after being used as a display vehicle at a recent event. While it was temping to compromise and close the deal, I decided I wanted the car to be exactly right. I asked my salesperson to investigate the possibility of having a car brought in from another dealership.The sales person left the room and reappeared a few minutes later. When he returned I was given the bad news: there weren't any cars like I wanted in the entire region. I accepted the fact my exact car was not possible and chose to compromise a little on exterior color. The sales person left again and reappeared with more bad news: there was a car that fit the new criteria but it was far away and not a realistic possibility. Our conversation seemed to keep finding its way back to the car on Westside's lot which I maintained I did not want. At this point I thought it best to table the conversation so I could take some time to think the situation over. The following morning I decided investigate whether or not certain variations of the GTI are as rare as was portrayed at Westside the night before. Within minutes on Cars.com I found a matching car listed under a different dealership. I could hardly believe it! I called that dealership immediately and they confirmed that the car was on their lot. I later found another example at another local dealership. Needless to say I did get the car I wanted but it was not purchased at Westside. As I called around I asked why these cars were not showing up in Volkswagen's inventory system. Multiple people reported that because the GTI is such a hot seller, dealerships just aren't willing to give them up in a trade with another dealership. Rather than risk a lost sale, some sales people simply tell their customers the cars don't exist. I confirmed both cars mentioned above as well as a third matching, locally-available GTI were visible in the system at the time of my visit to Westside. To anyone at Westside reading this review:How unfortunate that your dealership go from doing such an impressive job with my past purchase only to be caught in such dishonesty today. I recognize that losing a sale is not good for a business driven to some extent by sales. Think about this though: had the sales person been up-front with me with the whole 'GTI trade embargo' I would have more than likely bought the car elsewhere but would have been happy to have made Westside my go-to for maintenance, repairs, and accessories. I went and bought my car else where anyway but since your sales person was not honest with me, I will not be bringing my new GTI to Westside for service nor will I be purchasing any accessories there. That business is now going to the dealership that was honest and respectful of my wishes.

hnaves

Mar 28, 2015

I had a great experience at Luther Westside. This was my very first purchase of a car in the US, and even though I was very confused at first, Helton made it easy for me. He was very patient and kind, and showed me several cars. Also, he went through all the options and help me made a decision that was best for me. It was a fantastic experience.

Jenspoon

Mar 28, 2015

I hadn't bought a car in years and was a little anxious. I had let the salesman, Brian Sommer, know I was coming in Friday to purchase the Tiguan I had test driven. Not only did he have car detailed and gassed up, he also made sure it had all its keys and manual. I showed up and he already has my paperwork started. I traded in a car and the value was very fair and on the money for what Kelley Blue book had it at. The business manager, Angela, was very friendly, professional and didn't try to sell me something I didn't want or need. Brian spent a good twenty minutes completely walking me through the car and how everything worked. He even set up my Bluetooth for me! I will be recommending Westside VW and Brian to all my family and friends. It was such a wonderful experience!

TroutGeek

Mar 28, 2015

I picked up a piece of shrapnel in my tire, during my trip home to Wisconsin. Googled the nearest dealer, and found Luther Westside VW. They got me right in, found the leak, found my road hazard insurance and replaced the tire (it was in stock). Very helpful, friendly, and courteous.

ED

Mar 25, 2015

BEING 75 YRS. OLD, AND HAVE NEVER PURCHASED A VEHICLE OF ANY KIND IN THE METRO AREA, I WAS PLEASANTLY SURPRISED WHEN I PURCHASED A 12 YEAR OLD USED PICKUP TRUCK AND THAT I WAS GREETED AND TREATED LIKE I WAS PURCHASING A BRAND NEW ONE.EVERYONE IN THE ENTIRE DEALERSHIP WAS FRIENDLY THROUGH OUT MY VISIT. YOUR COMPLETE FACILITY, BOTH THE SALES AND SERVICE DEPT. IS VERY CLEAN AND SPOTLESS, INSIDE AND OUT.

probin11

Mar 25, 2015

I walked up to the dealership and was immediately greeted by Helton. He informed me the car I was looking for had sold, but was more than willing to help me find another option. He came up with a handful all while being incredibly friendly. I also dealt with the used car sales manager, Chris Palmer. Both were extreme gentlemen, polite, friendly, and I could not have been happier with my car buying experience. Every other dealer was stressful, Westside was a dream. A+ I will come here first every time I need a new car now.

Brandon p

Mar 20, 2015

Very happy with our experience at luther west side. Everything went smooth and problem free. Everyone there was friendly and we purchased the exact car that we were looking for. Would recommend to anyone to give luther west side for buying a car.

Lincoln

Mar 20, 2015

Jim Southwell is the sales guy to see. I was selling my 3 Series 2 door sports car BMW that wasn't gonna fit my recent marriage. Needed a 4 door practical fun car. Jim helped me try out a fully loaded CPO GTI he had an I almost immediately fell in love. We spent a lot of the time talking cars, and exchanged hobbies etc. All around good guy. When my wife showed up later to see it, he then washed her car for her as well! Small thing, but really nice. I have visited multiple times, one for service, another to test drive and once just to say hi and show him the current upgrades I had done. I plan to buy my next car from him. Also, my recent service appointment was nice as well. No complaints.

Anton

Mar 16, 2015

I contracted Vince via the cars.com web site. I got a reply in the morning. I sent in pics of my trade and the vin off my trade. The response was really fast. I contacted 5 other dealers in the same day. Very few responded as fast. These guys were fast and the cost was perfect. They gave me what I wanted on the trade and the deal was closed quickly and efficiently. My hat is off to Vince the sales guy and the whole team. Fair price, fair trade value, fast service = happy client!

2XBassGuy

Mar 4, 2015

Bought a 2015 Golf TDI SE last Saturday. Maura was a delight to work with. Everyone there made the car-buying experience a pleasure. We had a specific need - the car needed to be able to carry a double bass - and we were allowed to try it in different models.

jjzig81

Mar 4, 2015

Fast and effecient process. Whole staff was helpful and knowledgeable. I had attempted to receive the same service from BMW of Bloomington, they couldn't even screw on my license appropriately (really happened). If anyone needs their car serviced, then I would highly recomment visiting this location.

vlund1

Mar 2, 2015

Working with Maura was great! She was extremely professional and did not pressure me in any way throughout the whole process. I often dread the car-buying process, but I cannot complain about any part of the leasing process I went through.

George

Feb 25, 2015

Needed a vehicle in short order and had work conflicts - Staff handled my requests by phone promptly - Was able to pick up my purchase at my convenience - Very Satisfied.

Otelia

Feb 21, 2015

I purchased a 2009 Volkswagen CC from Brendan Chamberlain in the used car department. He was easy to deal with and was vey helpful. Answered all the questions that I had about my first car purchased. He was very informative and made the purchase process very easy. Overall he is just a great person to work with!!

BP

Feb 19, 2015

My most recent visit (2/17/15) left me wondering - once again - why do I ever bother to take my Passat to this dealership. I've been going to Luther on and off for 7 years and this will be the last time. Simply put, the overall culture of this dealership has always been one of that we 'owe' them the business and they are doing us a favor. This last time, I needed a bulb replacement for a break light. I had my two small children with me on their day off from school (and my day off from work) - and so I had asked to wait and they said it would be about an hour. At 2hrs 45 minutes I finally heard an announcement and when I approached the counter they woman said "oh, I'm glad we finally found you" ... as if they had been paging me for ages. I had not left the showroom for one minute - not even to the bathroom - so please don't suggest otherwise. Then that woman was too busy, so she handed me off to another woman who could do nothing but ask for my money. No "how was your experience', no 'was everything to your satisfaction' ... in fact, they were also supposed to check a code on a check engine light so when I asked what the result was her only response was "oh, no one spoke with you?". So she then actually took the time to look at the paperwork and saw that my 'representative' was no longer in the building and went and got another service rep. Then HE came out, look at the paperwork and said; "so, what have they told you about the engine light?". Good lord, is this a well choreographed joke? And after all this - they charged me $50 for a lightbulb replacement. My wife had similar work done on her Hyundai last month at a Jiffy Lube for $16. So once again, I ask myself - why did I ever bother going here in the first place? I only blame myself ...

Ed

Feb 17, 2015

Helton treated me with respect, but was in no way patronizing. He was very up-front and honest, explaining exactly how Westside's pricing and sales process works. I have bought many cars, new and used, in the last 30 years, from dealers and individuals, and Helton provided me with by far my best car-buying experience. He went the extra mile to make sure I was happy with every detail. In the relatively short time I interacted with him, I was very impressed with his character as well. He was very personable and fun to talk to. Thanks, Helton, for making it easy for me! Ed

AnneWisconsin

Feb 14, 2015

If the thought of car shopping fills you with dread and you hate the feeling of being "sold to" or like someone's trying to pull one over on you, then this is the place for you. We had a very calm, laid back, easy experience at Luther Westside VW. Working with Maura was such a pleasure. We were able to gather information, test drive, and make decisions in deliberate manner, and never felt pressured. The process was very transparent and clear. I will definitely recommend to others and look forward to having our car serviced there as well.

Passat

Feb 14, 2015

Helton was very attentive and I appreciated how observant he was. I like when representatives are observant and remember what you had told them in your earlier conversations. This shows they are striving to provide excellent service and make the process more personable. I love my new car and am completely satisfied with the purchase. The only thing I wish Westside would do is offer a maintenance package for purchase. The limited warranty is nice but a coworker bought a Ford Escape and for $800, all his maintenance is covered completely for the length of his loan. It is an investment I would rather make than extending the limited warranty for 8 years. The Passat is fantastic value for the price. I hope the service department will be this good too.

Barmstrong

Feb 7, 2015

I purchased a 2012 Volkswagen Passat from Kader Elouardighi in the used car department. He was easy to deal with and not into trying to pressure me. He worked to get me a fair price on the vehicle. He was very informative and made the purchase process quick and easy.

kate loscheider

Feb 7, 2015

Bobby was awesome. He made the whole process really quick and easy. Will definitely purchase a vehicle from him again. Love my new car! Thank you!

Chaska Resident

Feb 5, 2015

This was my first service. It was easy to make an appointment online and convenient times were available. I waited for the car. The service was performed promptly. The waiting area was the largest, cleanest and most equipped of any I have seen. When the car was ready, the technician brought me the paperwork, explained what was done and answered questions. I do not know the full name of the technician that performed this excellent service but his first name is Rob. I was extremely happy with the service I received.

molson23

Jan 30, 2015

I met the staff and Jim Southwell (Sales Associate) - ask for Jim, he's top-quality and works hard to ensure a comfortable and honest buying experience - and I purchased a vehicle in 2007 and returned in 2009 and again purchased another in 2014 - asked for Jim each time, and had flawless transactions. Luther Westside carries above-average, clean, used vehicles at competitive prices, but so do other places...what persuaded me to buy from Luther Westside was: 1. Jim's calm, informational approach to the sale, and only promising what could be delivered.2. Luther's large network is able to inspect, repair, clean, and treat minor cosmetic blemishes at the time of sale, so that when you drive the car off the lot you know you are safe, driving a like-new vehicle, and at a price no one could beat - WARRANTIED, GUARANTEED.In the spring, I'll look to purchase a convertible, and will start my search at Luther Westside.ASK-FOR-JIM SOUTHWELL

logikz

Jan 29, 2015

This is a great dealer. Great experience. Love the car. I visited 4 other dealers before finding this dealership on recommendation from a co-worker. Glad I found it as I got a fair deal on my trade-in and a great vehicle with a super warranty. First time in a no-haggle environment, kind of a strange experience, but takes a lot of the pressure out of buying a car. I feel the price was decent for what I received. Would recommend this shop to anyone. Prompt email returns from Jim Southwell, what a great employee. I would probably give this guy a raise ;)Also an honorable mention to Tom Daly. This is a great, honest, fair guy here. He is their used car manager and know his stuff. I regrettably did not let them have the left overs of my birthday cake as I already had promised this to some co-workers. Maybe next year fellas!Thanks guys keep up the good work.

alexmendez1atmac.com

Jan 27, 2015

Brendan Chamberlin was great - friendly, knowledgeable, easy going...great. And Angie was awesome setting up finance! I didn't even have plans of buying a car today!! Great experience overall!!

Carrie

Jan 26, 2015

I can't remember his last name, but our sales guy was awesome, helped my daughter with her first car purchase, and she is very happy! Thanks guys!!

desiraewill

Jan 20, 2015

This was my first time buying a car. It was overall a good experience. No one seemed to mind all of my questions I had and tried to make the experience as smooth as possible. I am very happy with my Jetta and am excited to show it off to people.

Barry

Jan 16, 2015

Helton showed us several cars that fit our criteria-low mileage,newer models,excellent condition,& had top reviews.He gave us discount gas and wash cards.We were given easy,no pressure finance choices so we felt that we got a "good deal"and the whole experience was fun. Thanks

rgordon163

Jan 16, 2015

Great dealership. Would recommend to anyone. Upon walking in the door I felt right at home due to the friendly atmosphere and service. The most hassle free experience I have ever had and I look forward to continuing business with them.

noahnorton

Jan 13, 2015

I purchased a certified used VW Golf TDI from Brendan and had a great experience. No pressure and no games. Brendan spent the day with us, trying out several vehicles before we found the right one for us and has helped us above and beyond the sale since then. We are totally satisfied and will be going back to Westside again.

happy customer

Jan 10, 2015

They were extremely helpful and in my corner when it came to pricing for the repair I brought my car in for.. They also went out of their way to fix things that I didn't even bring the car in for. I had issues with opening my drivers side door, but never told them about it. They never mentioned it but when I got my car back the drivers door opened smoothly. They went out of their way to fix things, without charging me or mentioning it.

Anthony

Jan 7, 2015

Brenden Chamberlin is the gentleman that helped me pick out my car... First time buying a car and he was so nice and willing to help. THANK YOU SO MUCH BRENDEN!!!!!!!! Everyone ask for him at Luther Westside Volkswagen, trust me.

jstrathopolous

Jan 6, 2015

I just purchased a Jetta from LutherVW this past weekend. Brian my car guy was fabulous, he let me talk through what I wanted and never pressured me or made me uncomfortable. I would definitely recommend him to my friends and family. The only quirky thing I didn't care for as much was the finance guy, he was a bit odd and rushed me through the paperwork. I wish he would have taken a few extra minutes to review the details. Overall that would not deter me from referring anyone to VW. ? and thanks!

Renior

Jan 1, 2015

I love my new Jetta! I worked with Michele Pogue who is a fantastic person and sales person. She found the car I was wanting and was very thorough explaining everything about the car and was able to give me the best deal I was looking for. I have dealt with Westside several times in the past, this purchase was to upgrade my 2004 jetta, which has over 200,000 miles that I also purchased at Westside. It ran so well, never any problems, they are essentially rust free with the two coats of nickel on the bottom. People could not believe it was an 04' and has that many miles. I am a dedicated volkswagon driver and look forward to sharing my story regarding my personal experience with this dealership, Michele, and the vehicles that are awesome! Love my new white jetta!! Thank you, Renee D.

Katie

Dec 31, 2014

Working with Bobby was so easy and quick. He had everything ready for us and gave us all the information we needed. He made it a painless process to buy a used car. We highly recommend your dealer and the great experience we had. Thank you!

japesusa2000

Dec 12, 2014

Working with Bobby was great. Was well organized and had the car ready to go for a test drive. Will go back if I ever am looking for another car.

gowasei

Dec 9, 2014

Good customer service. Feel welcomed and respected. You can't resist the great deal you are getting. Definitely recommend this dealership! You won't regret.

cshermoen

Dec 8, 2014

They finished the car in the time frame promised. She gave me a discount I did not know about and the bill was over $100 less than expected. Everything was top notch!!!!!!

shmak17

Dec 4, 2014

Worked with Mikhail - told him what I wanted and my price range, and he delivered. I was in and out in a little under two hours with a new vehicle.

Michelle Pedina

Nov 14, 2014

When I got into my accident a little over a month ago (in a car that wasn't a VW) I never thought I would be at a Volkswagen Beetle dealership. I just went to look at Beetles Rich met me in the parking lot and showed me the HERBIE Beetle on the lot. It was a Tuesday evening and planned to visit a couple more dealerships the next day. When I went to test drive other vehicles I told my wife that if I found something that made me as giddy as the VW Beetle did I would purchase it.... Well I didn't find anything. We went back to VW and I test drove the HERBIE Beetle again, I was in LOVE with it. It fit me and my personality and Rich was great with us and making sure it was all that I wanted. I have wanted one of these since the late 70's (my mom was very happy that I got the car of my childhood) and now I have one Thank you Rich.

Zaidi12345

Nov 13, 2014

I bought a vehicle from this dealership couple of weeks back and worked with Doug Karnuth. I was told the vehicle has been serviced and good to go. There were few issues that I identified and Doug agreed to take care of those. The driver side view mirror was broken and he replaced it. After driving the vehicle home, I noticed the driver side mirror was shaking while driving. I told Doug and he asked me to talk to Service. When I took the vehicle to service they ordered the part and it took almost 2 weeks to just get the mirror. In this mean time I called Doug and he refused to answer my call that he is very busy with sales and cant talk to me. It even got to a point where he was shouting that dont ask me about the part and talk to Parts department. And the Parts department kept asking me to talk to your sales person. This was horrible experience. All he needed to do was just follow up on the part and get the service scheduled. I appreciate Rick from service stepping in and taking care of what Doug was supposed to do. Bottom line, I will never buy from this dealership EVER AGAIN!!

2013tiguan4motion

Nov 11, 2014

I worked with Kader on purchasing a used 2013 Tiguan. The buying process was very smooth and hassle free. Kader even set up my bluetooth before I left the lot. Great customer sevice!

Nrrandall89

Nov 11, 2014

I had such a great experience at this dealership, very friendly and knowlageble staff. Never felt pressured, and they completely worked with my budget. I would recommend anyone if they are in the market for a Volkswagen come HERE! Hand down, thanks again Helton.

elvisabanonu

Nov 8, 2014

I walked in and walked out with the car that I was looking to purchase with all the assistance that I required, without the pressure that I did not need. People here at Westside VW are knowledgeable and Nice. Westside VW is now my Auto Home.Elvis AMaplewood MN

bikenbrew

Nov 5, 2014

I had been waiting for the 2015 new models to arrive, replacing a 2000 TDi that treated us very well. When the date was announced I put down a deposit for the new car. That car was taking a long time to arrive so when a similar car became available (correct color, manual, next level options) Jim worked with us to move into that one instead of waiting it out for the one on order. We knew what we wanted and final got it. Everyone we worked with was fantastic. We never even saw the car until the day we arrived to pick it up, ready to go after a short period of paperwork. Jim was very responsive to my impatience and helped every step of the way. Looking forward to another 15 years with the new car.

65bug

Oct 31, 2014

Kader, was a cool, no pressure salesman who programmed my iPhone into the computer/radio while I was driving him back to the dealership. Love the CC(used '12) and when I came in for my first service Craig was very informative about a few things I didn't know(especially the importance of letting my CC idle for a few minutes after use). This is the best I've ever been treated in a car store.

alex.berger

Oct 27, 2014

Came in to check out the selection of Jetta's and on my second visit we bought a 2012 VW Jetta at a fair value price. Really like the large selection of certified cars to choose from. Worked with both Vince McDonald and Richard Larch and we couldn't be happier with the customer service we got from both of them. They were both super friendly and didn't pressure us into a sale. They were open to answering any questions we had and helped walk us through buying a used car. Highly recommend these two sales consultants!

khupp

Oct 23, 2014

I came in for my no cost 10,000 mile service and was told it would be 1 1/2 to 2 hours. At 2 hours, after the service people kept coming in to get other customers, I started to wonder if there was something wrong with the car. At 2:45, I went up to the counter to inquire and she said "Oh, it is done" They never came to tell me that it was finished. I was miffed at the waste of my time. When I got into my car to leave, it was very warm from the sun, I just wonder how long it was out there, finished and no one came to get me!

jaime.villanueva.3998

Oct 16, 2014

i had a great time buying car here Helton is a very nice person find me the best deal and the car that i was locking for i recommend this dealer and look for Helton he will get you the best price on any car you want

seerickson

Oct 16, 2014

I went into Luther Westside just to see what they had for a good deal and two weeks later, I left with a VW Jetta that I am absolutely crazy about. My experience of buying from Luther Westside was positive from beginning to end. The sales personnel and finance personnel made the process both uncomplicated and swift. I received a short, very helpful training session on how to use my new vehicle and I was out of there. I have been completely satisfied with my purchase during this, my first week of traveling with my new car.

JTMIV

Oct 9, 2014

I had a great experience buying my first car from Luther Westside VW. Doug was able to find the car that I was looking for and notified me when they had one. I was able to buy the car the next day. The whole buying experience seemed very honest and genuine. I would absolutely recommend this dealer to anyone looking for a used VW.

ffoote

Oct 4, 2014

Michele and Chad and rest if the staff made my experience smooth and comfortable. I've been a client of Luther Westside for years so it was easy choosing them when buying my most recent purchase. Thank you! I'll never go elsewhere for service or vehicle purchases!

pablo1948

Oct 3, 2014

I brought my car to Luther Westside Volkswagen, they solved a coolant leak and also they changed the oil. Right after I took my car I realized one front light was not working (the light had been replaced less than 2 month ago). I asked them if they could replace without labor hand included, since I assume some degree of responsibility they must have on that. The response: No, we cannot assume that problem was originated here. I was not expecting such response, more even considering the overpriced that they charge.

HappyCustomer782

Oct 2, 2014

Bought a new Jetta last Saturday from Westside VW. Worked with Brian Trevino and had the best car sales experience I've ever had. I was approached quickly and provided with knowledgeable answers to my questions. Overall experience was friendly and interactive, not one-sided or pressured. After the sale was complete, Brian took the time to walk me throught features that were not part of my buying decision, but are important for day-to-day use of the car.

Bdaiss0521

Oct 1, 2014

Just purchase a new Jetta from Westside Volkswagen. The process was very quick, easy and painless. I called David on Monday morning looking for some help getting a new vehicle. The next day they had everything for my purchase ready to go. I was only at the dealership for about 2.5 hours and left happier than ever. I am extremely happy with my purchase and would recommend them to anyone!!

HappyVWCustomer

Sep 28, 2014

Ten days ago my wife and I purchased a 2012 Passat from Luther Westside VW and could not be happier with the overall experience. We worked with Jim Southwell who was very professional, courteous, and helpful. We vised the dealership a few times until we made our choice and Jim was always very patient, giving us sufficient space to reflect on our observations. We decided to go with a car from that dealership for its reasonable pricing, taking into account that their vehicles are certified. Post purchase, Jim kept contact with us to make sure we are completely satisfied with our purchase. We would recommend both Jim and Luther Westside VW to anyone who is looking for top quality cars and service.

swimmerguys

Sep 27, 2014

Our salesman was very friendly and helpful. He showed us the best value cars within our price range and made very clear the differences between the cars.

Look 586

Sep 26, 2014

We recently purchased a 2012 VW CC, and by far this has been the most pleasant car buying experience we have had. We are very satisfied from the test drive, purchase process through the vehicle walk through. Very friendly and knowledgeable staff at Luther Westside VW.

gwen.barker1

Sep 24, 2014

A friend had suggested we check out Westside VW for a used Lexus. So we did. Although the car we were looking for wasn't on the lot, Jim Southwell did his own search of what was in the Luther inventory for the Twin Cities and found us several possibilities. Full disclosure of the car's condition, as much as can be known of a used car, was available and minor flaws were addressed without question. Buying a car from Jim and the Westside team turned out to be a great experience!

dgcsxt

Sep 19, 2014

I was at the end of my lease with my 2012 VW Jetta. I stopped into the used car lot to see if they would buy it outright from VWCredit as opposed to me just turning it in and paying the fees associated. Earlier in the evening I stopped down at a different establishment and was appalled at the number they gave me. Their level of service was definitely sub-par. With that, I immediately drove up to Westside and when I got to the lot I walked in and was greeted by Bobby Scala. Very professional and courteous, he sat me down and we discussed what I wanted to do. Once he understood the situation he went to his sales mgr and they talked for a bit. Not more than three minutes later and he came back and stated "we will buy it outright for you today." My jaw literally hit the floor...I couldn't believe what I was hearing. What really stood out to me was one thing Bobby said to me, "...sometimes you just need to do what is right." The way Bobby handled the whole situation was done in a very professional manner. He was great to talk with and ultimately made me feel at ease. I appreciate everything that he and his sales mgr did for me that evening. You guys are really a class act. Thank you again, you made a customer for life.

BoomerLDS

Sep 18, 2014

I was able to get all my needs met all one one day at this dealership. Thanks for working around my schedule and wants. I would highly recommend at the least checking out their website and talking to a representative, or talking to a representative in person. Second car I have bought from a Luther.

MLindell

Sep 13, 2014

We were looking for a used car with low miles on a low budget. We stopped in here after being recommended by friends. They had several options in our budget with well under 100K miles. Everyone we worked with were great. We felt no pressure and were treated like we just bought $50,000 car, not one under $10,000. I would highly recommend.

snathe5

Sep 11, 2014

Helton did a great job understanding my needs and showed a tremendous knowledge of the product set. I truly appreciated his follow up and willingness to stick with me as I worked to find just the right car for me.

StephanBritt

Sep 6, 2014

Kurt Bublitz was very helpful finding and taking the time to show me all the latest features on my new 2015 TDI Golf. This is the 8th VW I've owned and so far this was the easiest, least stressful time spent at a dealership. I would strongly recommend Luther VW to anyone looking for a great deal and friendly staff.

User634

Sep 4, 2014

I'm writing this review largely because I recently had a terrible experience at a different car dealership and it made me appreciate Luther so much more. I was initially taken aback by the no-negotiation price scheme, but in the end, I think it makes for a better experience for both the salesperson and the buyer, even if the dealership is able to take a bigger profit. Helton did a great job addressing my concerns and taking a look at the car before I came (I was coming from out of town), was open and honest about a problem he found and agreed to fix it before I arrived. Likewise, when a small part failed, soon after getting the car home, he arranged to have a new part mailed to me. It was a good experience and much better than so many other places.

jendan

Sep 3, 2014

We worked with Gervona who educated us on the VW brand as we have had Honda vehicles our entire life. She was excited, knowledgable, & very accommodating to make sure we knew everything before deciding on a car to purchase. We went into the day thinking we would have to get a used car and ended up buying a new car due to the amazing promotions that they were having during that time. Everyone we worked with on the day of the purchase was friendly, easy-going, and always made us feel at ease if we had any questions. I can't imagine going to any other dealership for future purchases I am happy to say that we will be a VW household from now on. Thank you, Gervona, for such a great car buying experience!

newbuyerlb

Sep 1, 2014

Christina was great to work with and this was such a low-key, easy process. I didn't feel pressured into anything and still got a great product. Would recommend her and this dealership for sure!

cairoglyphics

Aug 21, 2014

Bobby Scala Is a true professional. I called Bobby in the afternoon and told him that Id be checking out vehicle and that same day he was all set with the proper car, great personality and demeanor.

Roy St. Paul

Aug 19, 2014

I have never purchased a used car from a dealership and Bobby Scala really was the ultimate professional. He was always telling me all perspectives and letting me make an informed decision. No pressure sales pitch.When things needed to be done to the car, Bobby quickly took care of them and always answered the phone! His goal was my satisfaction. I look forward to buying more vehicles from Bobby and already passed along his name to colleagues.

meemolundy

Aug 15, 2014

I had a great experience buying from Westside VW. My sales person, Mikhail Lemishenks, made finding my new car memorable. I have never had such an effortless purchasing experience.

1gdealer3

Aug 14, 2014

Would highly recommend Luther Westside VW. The entire process was painless, Helton was clear and open as to each step. Thought I knew what I wanted, after a few questions by Helton, was directed to exactly what I wanted. Thanks again

proseoettel

Aug 5, 2014

This is the 4th VW Jetta I have purchased. I know what I love! I purchased number 3 in 2009 at Westside and my daughter was dying to buy it from me when I left for Germany for 18 months. When I returned home I knew I couldn't buy anything but another VW. After test driving another option I knew the Jetta sports wagon was still number 1 in my hands and heart. Although there were a few choices where to go I knew I had to go back to Luther Westside because I trusted them and they have been so friendly and have great customer service. It was such a bonus to find out that my sales person Carole Jean (CJ) still worked there. She went the extra mile to get the deal closed for me on the last day of the sales event. Need a great car, go VW.Need a great dealership, to Luther Westside.Need a great sales person, go CJ.

Ltebbenk

Aug 1, 2014

Bought a used Suburban a couple of months ago from Westside VW and was very happy with the entire experience. Vince McDonald, my salesman, did a wonderful job of showing, test driving and selling a truck I had seen online. He was very helpful and provide all the documents I requested(carfax, service logs, inspection report). He worked with me on the price without being pushy. A nice positive attitude. After I got home, I discovered there was no instruction manual which is really necessary. Vince sent me one in a few days! BTW - this is only the 2nd review I ever written and the other one was a negative one...

Meg Benson

Jul 28, 2014

As always, I walk away a happy customer from Westside VW! I just purchased my 3rd vehicle from them; having both leased and bought I am always happy to work with this great team! Bobby Scala and Tom Daly are amazing as always, and are alwary gracious when I recommend new customers. I have recommended them to all my friends, many of whom have become repeat customers! Why would I need to shop anywhere else if they can always find what I am looking for!

rubber1416

Jul 23, 2014

Brian was very polite and thorough. We got all the paper work ready in just one visit. It took me two days to buy my car.

Theg

Jul 22, 2014

Simple experience, exactly what I was looking for. Flooding had delayed delivery of my GTI, but a solution on behalf of Maura and Westide VW was quickly reached, even though the circumstance went beyond their control. I was happy with the outcome of my buying experience!

Allen_R

Jul 21, 2014

I recently purchased a car for the first time in many years. What could have been a stressful experience was made easy and enjoyable by Helton Cerqueira. During the entire process, Helton made me feel as if his only goal was helping me with my search. I felt like I was buying a car from a friend, not being sold a car by a car salesperson. I would strongly recommend Helton and the staff at Westside VW!

virgil zunkel

Jul 15, 2014

We inquired about a 2010 V.W. beetle convertible via internet and phone.Helton handled all the details perfectly by the time we drove (54+ miles) to the dealership. The car was ready for us to drive. It had been detailed and all of our concerns were taken care of.Helton really went all out to make us feel important and we know he cares about making his customer feel comfortable. This may be our first purchase from this dealership but thanks to Helton ,it won't be our last.

kaka22

Jul 6, 2014

Helton is highly responsive and extremely knowledgeable about VW vehicles. He works with you to find a suitable car that meets your needs and gives his honest opinion that helps in making the right choice. He is someone you can trust in and builds a relationship with you to come back again and again. I would highly recommend working with him!!!

Jim1945

Jul 2, 2014

We recently bought our second new VW from Westside, our salesperson was David Hartman. He is helpful, fair, friendly and very good at what he does. He helped us negotiate an excellent offer for our trade in. His explantations of our new car were very complete. Overall, we are very pleased with our experience and would not hesitate to recommend purchasing a car from Westside and in particular, working with David Hartman.

rye1976

Jul 2, 2014

I just want to THANK... Rich Meredyk, Steve Hendricks, and Charlie in finance gor making my car buying experience the BEST I've ever had. I would highly recommend this team!

kharwerth

Jun 23, 2014

I was a little disappointed that they wouldn't come down on the price of the car and wouldn't come up on the offer for my trade in, but we did like our salesperson Bobby Scala and would ask for him again if we ever need another vehicle. He did all the things he said he would do, and went a little above and beyond to make sure we had a good experience in the end. Very helpful in explaining all the ins and outs of the vehicle since we weren't familiar with it.

Ness44

Jun 19, 2014

I've never purchased a car on my own before and was not looking forward to the experience. Rich talked me through all of the options and I truly think he was interested in finding the right option for me. I am extremely happy with the vehicle I ended up with and would recommend Rich, Luther Westside and Volkswagen.

AmyLarsen

Jun 17, 2014

Jim was so helpful and made the usual experience of buying a car not at all as painful as I imagined. He was really knowledgable and respected the parameters that I gave him when I was looking for a vehicle. I'd go back for another Volkwagen in the future.

ckzelle

Jun 14, 2014

I just bought a 2014 GTI, which I LOVE, and the process of getting it could not have been better. Michele walked us through everything we needed to know, followed up with us, and really took time with us. She was incredibly kind and knowledgeable and was able to detail the amazing aspects of the cars without pressuring us. Thank you so much, Michele!

robinrenae78

Jun 11, 2014

Excellent Service Department, we highly recommend Luther Westside Volkswagen. The service was quick and friendly with a fast turn around, very pleased that we choose Luther Westside Volkswagen

pst828

Jun 6, 2014

My experience with Luther Westside Volkswagen was exceptional. When I arrived at the dealership my car was clean and ready to go.Charlie made my finance experience not only a breeze but, very comfortable. Brian went above and beyond the call of duty.Although the changes from my 2010 Jetta sportwagen to the 2014 Jetta sportwagen were subtle Brian went through the car with me as though it was my very first Volkswagen, going through the car with great attention to detail; so by the time I drove off the showroom floor I was both confident and comfortable in my new car.I cannot thanks Brian Trevino and Luther Westside enough for the great experience and making buying a car fun and enjoyable.#partofthelutherfamily #respect

jbeattie48

Jun 5, 2014

Michelle was informative and patient, and took us through the process seamlessly. We have had good experiences with Michelle in the past, as well as Jim Baldwin.

katerri

Jun 5, 2014

I am so pleased with the service I received at this dealership from all the staff and specifically Helton. He is very knowledgeable of the inventory at LWV and autos in general, yet personable and patient to listen to what your needs are and what vehicle would fit your needs. I was not completely satisfied with my first vehicle and when I vocalized this to Helton, he came in to the dealership on his day off to arrange for me to test drive and eventually exchange the purchased vehicle for one that I love. He was patient and considerate and did not make me feel uncomfortable or as if I was an inconvenience for wanting to exchange my car. Angie in the finance department was supportive of this decision as well and they helped me recognize I am a valued customer whether I am buying a $130,000 car or $10,000, it made no difference to them as long as I was a satisfied customer. I will continue doing business with Luther Westside Volkwagen in St. Louis Park, MN. Thank you so much!

chrisditto

Jun 2, 2014

I worked with Helton on my recent purchase of a VW Beetle at Luther Westside Volkswagon. Helton was very pleasant to work with, honest, and realistic about meeting my needs without trying to push me into a more expensive vehicle. He is very knowledgeable about VW products and an all around pleasant person. Thank you Helton for making my purchase easy and fun!

1petulantguy

May 30, 2014

On a recent Saturday, my wife and I stopped by Luther Westside VW to explore the possibility of trading in our 2005 Passat on something with lower miles. We were a little apprehensive on whether or not the 'numbers' would come together and fit within our budget, but figured we wouldn't know until we tried. Having worked with Michele Pogue in the past, I asked if she could help us. Even though Michele was already assisting two other customers, and I wouldn't have blamed her for turning us over to another salesperson, she graciously found a way to add us to her nearly full dance card. By the time we left the Business Office with financing arranged on the purchase of a used 2013 Jetta we had spent nearly three hours at the dealership! But during that time we test drove numerous vehicles, drank the free coffee and were, otherwise, treated like royalty (OK, that's may be a bit of a stretch). Honestly, the entire experience exceeded my expectations and I couldn't recommend Westside VW more highly than I did with all 'fives'. If you're in the market for a new or used Volkswagen, you'd be doing yourself a disservice if you didn't visit Michele at Westside VW. You won't regret it!

chrisdothtml

May 30, 2014

From the second I considered buying the car, Gervona was there to guide me through the process. From getting me pre-approved, all the way to the purchase, she was a great help. A+

waltonnk

May 28, 2014

From the moment I arrived on the lot, everyone was friendly, quickly willing to help and not pushy. Every employee was clean and very presentable. The salesman Helton demonstrated caring and followup without ever pushing. They were very accommodating for me to take the car to be checked by my own mechanic. The price was a bit high according to book but they had already updated the work which was needed. I am definitely pleased with my experience and my purchase.

aoskie

May 27, 2014

This was my first time buying a new car, so I obviously had a lot of questions. Brad was really knowledgable and helpful at every step of the process. The rest of the team at Westside was awesome as well. All around awesome experience!!

who8mynoodles

May 15, 2014

Vince was very helpful. He spent his time showing my husband and I a variety of cars and had us test drive them. He listened to our needs and worked with us to find the right car.

jlandin1986

May 14, 2014

I came into this dealership to purchase a used VW Golf. I test drove a manual Golf priced at under $13,000 and an automatic Golf priced at around $14,500. The manual was a 2010 and the automatic was a 2011. The dealer who helped me was Helton Cerqueira. He approached me when no other salesperson did, and they knew I was looking for help. He took the time to let me test drive both vehicles, even though they were closing at 6pm, and sit down at his desk and take some more time to think. He was not pushy at all. He helped me decide that the 2010 was a better choice for me because I very much prefer the feel of a manual. The only thing that I was hesitant about with the 2010 was that it was silver and I really wanted white, which is what the 2011 was. I ended up getting the 2010 Golf, which was certified, for under $13,000 before taxes. I am pleased to say that I am VERY happy with my purchase and the process in which to purchase. I was accepted for a reasonable loan with only a credit score of around 650. This dealership does NOT haggle with price. But I honestly could care less about that because the price I paid for this vehicle for the year, amount of miles, and certification was well under KBB value. I think this vehicle might have been on the lot for longer but I don't really care. I HIGHLY recommend Helton! My finance guy, Craig Erickson, was very nice as well but I did find him a bit pushy. He kept asking questions as to why I didn't want to go with the extended warranty on top of the 2-year certification warranty. That's the only issue I had with the process. I have already recommended this dealership to a few of my co-workers looking for vehicles. I am VERY pleased with the whole experience!

jws1239

May 14, 2014

I worked with Steve Evans at Westside VW. Steve was very knowledgable and able to answer my technical questions. He was personable, gave great service and was open to answering all of my questions. I appreciated that Steve was not the typical pressure sales person but rather was more concerned about giving me the information I needed to make my own choice. I would recommend Steve and the people at Westside. My overall experience was excellent.

johnashtonedgar

May 12, 2014

I had decided I wanted a certified used car. VW is one fo the best with a 24 month/2 year bumper to bumper and I already have had four Volkswagens in my life, so it seemed a natural fit. For those of you in #MSP, I went to Volkswagen of Inver Grove and was treated with respect, but was told the price on the car was what it was and there was no leeway. There were none that fell within my budget and were just out by $500 or so. The salesperson, Ali, continued to show me things that were not within budget or what I wanted. It's rare that I have ever felt there was nothing I could do for a customer but, it is what it is and I respect that.With that being said, I went to Luther Westside Volkswagen and had my sights on a car, but they sold it. Bobby Scala (<--great guy), the sales person, was apologetic and after a superficial search of the inventory, we both knew there was not a car available within my parameters. He then went one step further and searched inventory that was just coming in and sure enough, found a vehicle that had not been processed to be advertised but was in the inventory. I told them my budget and they adjusted the price of the car to allow for the significant cost of tax, fees and registration. There are times that doing what is right for the customer is a good thing for a company and brand and said dealer recognizes this. If you find yourself in the market for an auto, go see the team at Luther Westside Auto. They'll accommodate your needs and go the extra steps to secure a great experience for you. I have been in customer service orientated jobs for 20 plus years and they nail it.

davemoe

May 4, 2014

I just bought the third car from Helton in nine months. One for me and one each for two of my sons. Helton is very knowledgeable, low pressure and easy to work with. We purchased two VW's and one Audi. All three cars have performed very well to date. I highly recommend Helton and will refer friends and neighbors to him. The best I've ever work with to purchase cars.

gbischoff1

May 1, 2014

I have been in financial sales for over 38 years. My wife and I have dealt with Brian in the selection and purchase of our secondVW Passot.. This was our 13th car purchase together.Brian was a true professional. Everything he said was accurate and true. It was a pure delight to work with Brian. He made the experience awonderful experience which I would recommend to anyone.When we came to pick up our new car at delivery, we learned more about our existing Passot than we ever knew previously!Brian Trevino is a real pro!

dennisgallaher

Apr 30, 2014

Worked with me professionally and in my time frame. Good communication regarding available models and equipment and pricing. Helped solve problem of retrieving Auto Show Voucher.

Izetaj89

Apr 30, 2014

Pleasant and satisfactory experience with Luther west side dealership.I just bought car yesterday and very enjoying the car.i pay fair price for the quality.

BeckyLA33

Apr 26, 2014

I needed a new vehicle and was nervous about the car shopping experience. Bobby and the financing department made the experience easy and quite pleasant. I feel great about my purchase and love my car!

Stmpls

Apr 25, 2014

Dave was amazingly helpful with my decision to buy a Volkswagen. There were no doubts or questions left unanswered about the 2012 Jetta I purchased. I love my car!

cmamer

Apr 16, 2014

My husband and I went in to look at a 2014 Volkswagen as a potential used car and purchased the car same day. Rick Larch, our salesman was very knowledgeable about the car, the process in purchasing, gave us an above average deal on the trade in and worked with us on the price of the used car as best he was able. Craig Erickson in financing helped us further by moving the process along. Rick has followed up via e-mail and a phone call to ensure satisfaction with the purchase. He even set up the next service appointment. My sincere thanks to Luther Westside Volkswagen and particularly Rick Larch for the better than expected experience.

teiken

Apr 15, 2014

My wife and I stopped by your used car building yesterday in hopes of test driving two Touareg's. Specifically, I saw two (09 TDI and a 12) online that I wanted to see if they would fit what we are looking for. Bobby' met us at the door and offered to help. In conversing with him, I told him what I wanted to look at. He questioned why I would want a TDI. I again told him that we are looking at a bunch of cars and wanted to compare the VW to the others. Well he got the keys to a 10 (not sure why he picked that year) and led us out to the lot to look at it. We sat in it, no offer to take it for a drive was given. I asked about the 11's, two were park right next to it. I said I would like to drive one. He seemed a bit miffed with that request, but took my license and went in search of keys. After standing outside in the cold for a few minutes, my wife and I wondered where he was, talked about his general attitude and decided it was time to leave. So we went in in search of my DL. I found Bobby in a heated argument/debate with two other sales people, my license was on the womens desk (one of the sales people in the argument/debate). So I reached in front of him to grab my DL, not one of the three sales people acknowledge me. So I walked out the door, leaving them to whatever discussion was more important than selling us a car. Bobby is a shining example of why people look down at used car sales people and I would expect more for a dealership such as Luther. I guess we need to take our cash elsewhere and scratch VW off the list of potential candidates of replacement vehicle.

scca0704

Apr 10, 2014

My sister and I had visited a few car dealerships looking for a used vehicle after I had totaled my other vehicle in an accident, before visiting Luther Westside in February. Helton Cerqueira at Luther Westside in St. Louis Park was the ONLY salesperson that I felt went above and beyond for me. Earlier is my buying process, I experienced pushy salespeople who ultimately made me feel pressured and very uncomfortable. Helton was the complete opposite! His laid-back yet professional demeanor was a breath of fresh air. He was exactly what I wanted in a salesperson genuine, honest, and knowledgeable. He happily had me test drive over 5 vehicles, stayed within my price range, and made me feel like he wasnt there just to make a sale. Even when I told Helton that I had to think everything through and come back tomorrow, he remained laid-back and non-aggressive. Obviously, I came back the next day and purchased my VW Jetta from Helton - I love it! I waited a few months to write this review because I wanted to include my follow-up experience. Helton held his word! He has followed-up with everything he had promised, helped schedule my service appointment for a few months out (oil change), and checked-in to make sure I was enjoying my vehicle. Truth be told If I ever buy another car, Im buying it from Helton.

dekroog

Apr 3, 2014

Tom and Gervona were excellent to work with and I would highly recommend Luther Westside VW to all friends and family as I've always been well taken care of.

EmilyChristie

Apr 1, 2014

I walked in to buy a car that I found on their website and I was amazed with the service. I was treated great; my sales person asked me what I was looking for and then tried to find a car to fit my needs. It ended up that there were 3 different cars that were exactly what I was looking for. I live 2 hours away and the drive was well worth the effort. My locale VW dealer didn't even have one car that was close to what I wanted, and VW Westside had 4. That is great service with the amazing inventory to select form.

elundstrom

Mar 22, 2014

I was interested in a used passat but i wasnt sure what year after visiting Luther Westside and meeting Steve Evans all my questions were answered, I normaly dont like the process of buying a car but steve and the team at luther made it very quick and painless. The finance team helped me find the best deal that worked with me and was very patient with my indecision on a few items. I will recommend Luther Westside VW to anybody that is looking for a great dealership to work with.

dwightking

Mar 6, 2014

I just purchased my 4th car from Maura and will never buy from anyone else unless I'm forced to. Maura has the uniqe ability to figure out exactly what the customer wants and needs. As a sales professional myself, I appreciate the knowledge and attention to detail that Maura brings to every transaction.

mhalbach

Mar 6, 2014

This is my fourth vehicle purchase from Westside. Their prices and value are great! Jim Southwell explained everything fairly and honestly which we greatly appreciate. Jim and Westside is the only dealer I look at, no matter what brand car you are looking for! Jim even went beyond the sale to help me ship one of our cars to our son in LA which was greatly appreciated. I highly recommend them.

jtdeang

Mar 5, 2014

My experience in purchasing a car was second to none. Nick Reynolds did a AMAZING job in finding the car we wanted, test driving and meeting our needs. The sales manager Marc Carden greeted us as if we have been friends for years. Going through finance with manager Chad Bender was about as painless as possible. A truly great experience!

Daspangler

Mar 3, 2014

Excellent experience overall. No high pressure or fast talking. The trade in was done very professionally and quickly. Our first visit to this dealership, but likely not our last.

logers08

Mar 3, 2014

Fast and simple service. I saw the car I wanted and was able to test drive it and buy it according to my schedule. Bobby was very flexible, willing to help, answered all of my questions and was so friendly! The only negative part about my time at the dealership was with the business manager, Craig Erickson... He came off kind of short with me. I went in to get my vehicle later at night since I had to go after work so it was towards closing time. This was the first car I ever purchased so I was new to the process and the extra warranties and coverage options, etc. He explained them all to me very clearly but after I declined he seemed angry and confused as to why I wouldn't purchase one since it was such a good deal. I didn't find it necessary but he kept pushing it until the very end. Just kind of made everything awkward and I felt uncomfortable. I know he is doing his job giving me the options that are available to me but it was pushed a little too much in my opinion! Other than that, I had a great experience and would recommend others to the dealership!

TaylorLeamons

Mar 3, 2014

Traded in 2 cars on a brand new GTI w/Autobahn package. Left my tools in one of my trade-ins. After contacting my salesperson and New Car Manager and notifying them, neither one of them could even be bothered to return my phone call. The tools disappeared and nobody even acted as if they cared! Pretty irritating after you spend over $30,000 on a car! I would not recommend this dealer to ANYONE, they made zero attempts to remedy the situation..

Empls22

Mar 1, 2014

I have been here twice for service and will NEVER go back again!! Brought my 2013 VW here to get the heater fixed that died on a -20 day, it was a Saturday and was told it would be hours before they could look at it. Told them they needed to give me a car to drive since the car was only 4 months old. They did but the car had been driven by someone else and never cleaned. Got a call later that day that they needed to order a part and would be fixed on Monday. Tuesday I called to see when my car would be done and magically it was when I called. Told them I would be by after work to pick it up. It was sitting outside in the freezing cold, all the windows were frosted over inside and out. I was so angry that they would give me my car back at 6:00 at night and not even drivable. Spoke with the supposed service mgr on duty. He was like a dumb lost puppy. Offered then to take into the garage. Too Late pal!!

katyh240

Feb 27, 2014

The service I received from Luther Westside VW was great, although he did not initially introduce himself to my father and I, Kader was a great sales professional. He was very knowledgeable on the different vehicles available for purchase, and was also helpful in getting the car I purchased to meet the standards that we came for in including ensuring that minor dents were repaired and the car was cleaned prior to delivery at my home. I would definitely recommend Luther Westside VW to anyone looking for a new or used VW!

rochbauer

Feb 25, 2014

I had a very positive experience with Westside VW. I will do business with them again.

Kayvw12

Feb 21, 2014

Went there to get a 50000 mile service on my 2011 Jetta and after talking to David, I ended up buying a new 2013 jetta! Awesome customer service, I can tell he really cares and I will tell everyone! thank you so much! He explained my options and I got the things I was missing from my 2011. Alloy wheels and heated seats! Very happy with my purchase.

scott4

Feb 20, 2014

5th purchase from Westside going back to the 70's. First new car purchase for my wife. She test drove 3 different types of VW's over 3 visits in a weeks time. Never felt any pressure from Kurt, answered all questions we had and some we hadn't thought of. We got fair value for or 15 year old Beetle and a great price on our new one. I know their service department is good, we got 110.000 miles and over 10 years dependable service from our last VW. Thanks Kurt Scott & Nancy

NilsYtterbo

Feb 19, 2014

I was planning to buy a new Audi A6 and while researching the vehicle and its availability on the internet I noticed that Westside VW had a number of late model low mileage cars at very attractive pricing. The vehicle I was interested in was only one year old, with low mileage and looked like new. The sales associate my wife and I dealt with, Jim Southwell, was very knowledgeable about the features of the vehicle, persuasive in his explanation of the benefits of buying a used low mileage vehicle versus a new one, paid close attention to my wife and her questions, and was a friendly likeable person. I had a preconceived notion that buying a used car would have a high pressure sales process, but it was not like that. Our buying experience was low pressure; they gave their best price first, which was in line with what I expected to pay; and the value of my trade in was fair. As a result of my experience, I would recommend Westside VW as a good place to go for a wide selection of new and used vehicles, a knowledgeable sales staff who are low pressure, and very competitive pricing.

CTomm

Feb 14, 2014

Overall very pleased with the service provided. Bobby was a very friendly associate to work with and gave is fair pricing. Was concerned when a part hadn't been changed when we were told it was, but I brought it back and they fixed it at no cost and also provided me with a free rental to drive while the work was being done. Definitely recommend Bobby and Westside!

Roderick Ecklund

Feb 13, 2014

I came in on 02/11/14 for a blower fan malfunction in my 2012 cc VW ..my vehicle was at the 30,000 miles. So the informed me I was eligible for 30,000 mile service at no charge. I was give a ride to my gym which is about .5 mile away and also picked up at conclusion of performed service. All staff was friendly and entire experience was awesome. Thanks!!!!!!

Gingerbaxter

Feb 8, 2014

My husband and I always dread going to car dealerships. Our experience with Kader however, was very pleasant. We certainly appreciated not being pressured and not having " what can we do to get you to buy this vehicle today?" lobbed at us. We were treated with respect and treated very well. Thank you Luther VW!

hmrex

Feb 5, 2014

I thoroughly enjoyed my experience with Luther Westside Volkswagen. My salesperson Helton was prompt in responding to my internet inquiry and in setting up an appointment for a test drive. Helton was effective in explaining the car's features without being pushy or aggressive. In this way, he made me feel comfortable in my purchase, not hassled or pressured. Helton made the process less intimidating, allowing me to know I was in control of the purchase. I could tell he was looking to serve me as a client and not as an easy profit. I would definitely recommend Helton Luther Westside Volkswagen to anyone. I love my new car!

constanzeh

Jan 30, 2014

Both Brian & Bobby were a delight to work with. Thank you for a pleasant and overall easy going experience. If I will need to purchase another vehicle I will most certainly go and see the friendly folks at Luther again.

diha2012

Jan 28, 2014

Buying my first car was a completely new experience to me, and it was quite stressful too. But I received great help and was able to feel confident and very certain about my purchase. The price and quality of the car was both really good; I got a lot of car for the money! I absolutely loved the service, and I would not be afraid to recommend Luther Westside Volkswagen to any of my friends.

melissa5335

Jan 28, 2014

I had recently purchased a used vehicle from Luther Westside VW and was impressed with Jim Southwell. He made the transaction as smooth as possible and was great to work with. We later purchased a new vehicle, a VW Jetta and requested to work with Jim again even though he normally deals with used vehicles. He worked with us and got us the exact car we were looking for and went out of his way to get the color we wanted. We are very happy with our purchase and I would definitely shop at Luther Westside VW again.

Tyler2014

Jan 28, 2014

I bought a certified used Passat three days ago. When I went to set up the XM radio, an error code of Antenna: A problem has occurred showed up. I took it to Westside VW to get the antenna fixed. Two and a half hours later, they told me it was fixed and I was good to go. I got in the car and the same error message appeared. I'm not sure what they actually did for 2.5 hours? The gentleman told me they would have to order a new XM radio module, and I would have to make another appointment once the part is in. I don't know when the part will be in or when my appointment will be. It is a little frustrating that I just bought a certified used vehicle and I have to return to the dealership at least twice in the first week of owning.

JessyOlson

Jan 24, 2014

My experience was wonderful. Right after Christmas, my car was totaled after a drunk driver hit my car while it was parked. I live in Iowa and my car is my everything. So when this happened, I was stuck trying to find a car. I had a 2001 Volks Jetta that was very basic so anything better than my old car would be great. I started looking online and I found Luther West side since It was by my moms work and she said they have a great selection. I live in Stillwater so the trip was a little bit long but when I drove in, I was impressed with the layout of the cars and how the dealership was. My mom and I went online to see what they had for cars and I did find a few that I liked. In my head, I was just looking what is out their. Rick was the first one to come up to me and he was very helpful and patient. I printed out cars that I liked and we went around and showed me. I printed out a car that was on the lot that even he didn't know he had it on inventory. It took me a week to say 'yes' to that car but when I called to tell him the news...it was sold. The next day my mom called and it was back on the lot. I was so excited that I knew it was the car for me. One thing that I didn't really like was the day I went in the dealership to purchase the car, they were very quick and fast. They seemed like they wanted to do the paperwork then say goodbye then grab another person. Seemed they just wanted money and you to sign the car away. Other than that, until that last 20 minutes, it was great. It was easy and smooth from the beginning until the end.

good0311

Jan 17, 2014

Kader was informative, friendly, and looking out for our best interest. He even gave us baby name recommendations - which we thoroughly enjoyed since we are expecting. The whole sales experience was hassle free and actually quite fun. I've never experienced that buying cars in the past. I would recommend Luther Westside to anyone. Thank you for a wonderful experience - we are excited for our new purchase!

pokerbeef

Jan 12, 2014

Extremely negative experience working with Rich. Poor communication for a deal that spanned multiple days and he has a very poor attitude. He can be snide, condescending and short with customers. When an issue arose after the sale his flat response was "there's nothing I can do" and that was it. Extremely terrible experience with him.

Stehly

Jan 10, 2014

Went above and beyond my expectations. Always has taken very good care of us with all of our needs regarding out vehicle. We have and will always recommend Luther West Side VW to family and friends.

kconlon

Jan 7, 2014

Doug was a terrific sales person. I came in telling him what I could do and within 5 minutes we had the car on the test drive and I bought it. I am so very happy with my new car. They made my first purchase very easy and simple. I will be going back. Doug THANK YOU.

gscojo

Jan 6, 2014

Jim was very knowledgeable and answered all of my questions. In my opinion he "went the extra mile".I feel that I was treated respectfully and got a good deal.

Wal2014

Jan 5, 2014

Excellent service ,very pleasant to work with. He made the whole process easy. There was no pressure. I will recommend the dealership to friends & family.

jacgro1

Jan 1, 2014

AMAZING. So friendly, safe and excellent staff to work with. They all care about their customers and want to make you happy. HIGHLY recommend! Very clean environment.

bignell

Dec 20, 2013

Had to schedule a late appointment, but everyone was very accommodating and made it a smooth and easy process. Thank you much, and Happy Holidays!

haalac

Dec 20, 2013

Gervona was an excellent salesperson who never hassled me into a car. She asked what I was looking for in terms of mileage, price, and model, and was helpful the entire way with finding a car to fit my needs. She was always forthright in communication and what Luther Westside could do for me, and we had everything taken care of in a matter of days. I would wholeheartedly recommend Gervona and Luther Westside to anyone looking for new or used cars.

dubaidoll

Dec 19, 2013

I want to thank Kader Elouardighi for impeccable customer service. As a single female I was a little intimidated about buying a car as I know little to nothing about cars. Kader went above and beyond my expectations in my car buying experience and made me feel confident and worry-free. I could not be more pleased at the service he provided to make sure I was taken care of. Thank you for being a true example of knowing what customer service is and offering great value! I love my new car!!!

rlafans

Dec 18, 2013

I was looking for a rare bird: A Passat Wagon with a manual transmission. Turns out West Side had one. I was referred to Steve Broucek by Steve Kahn at Burnsville. I had purchased vehicles from Steve Kahn in the past so I knew the experience with Steve Broucek would be good. The car has high mileage but is nearly spotless and running great. The service department had done $1500 worth of work on it to make it ready for sale - nothing major but new brakes all around and everything else gone over. Steve B was really good to work with - very responsive and accommodating. I have no problem with referring friends or being a return customer.

anitaemile

Dec 13, 2013

We drove 15plus hours to purchase a used fiat 500c from Luther. The car was spotless and the price was right. Without asking they gave us free rubber floor mats, a tank full of gas and they washed our car that brought us there. We had a great experience working with them, and would recommend purchasing a vehicle from them to anyone. They had offered to deliver the car for a very reasonable price, but we choose for the road trip instead. It was nice to meet the nice people of Luther Volkswagen. Keep up the good work folks...

AnthonyProvenzano

Dec 10, 2013

Helton was a pleasure to deal with, he facilitated my transaction which was from Canada and that was greatly appreciated, and a little more complicated that a domestic sale. I rather enjoyed the whole experience and would recommend it to a friend!Dealing with Luther Westside was a bit like dealing with a warm family, who care about you - and we're ecstatic about our new Volkswagen.

kj061699

Dec 9, 2013

I love Volkswagens because of their good looks, their reliability and their safety. They are just very well designed cars. The question is, where to buy? I have been buying from Westside Volkswagen and specifically Carol Jean Anderson for 10 years because she is super friendly, very knowledgeable, and she always gives me the straight story on a car model. She has also given me a very good price on all new cars I have purchased from her (two Jetta's, a Beatle and a Passat) and basically, I just flat out trust her. If you want a good price on a new car from someone you can trust, and maybe make a new friend in the process, call Carol Jean Anderson from Westside.

Howie1915

Dec 5, 2013

Awesome car buying experience, very smooth and hassle free! Helton was very easy to work, knowledgeable and took his time to explain all the little tips and tricks of my new car to me. Helton made this the best car buying experience I've had. All around friendly environment! No negotiating just simply shopping for what you want! I will be referring Luther Westside, but more importantly Helton to friends and family. He's a one of a kind!

sgordee

Dec 5, 2013

Helton is one of those rare sales people who understands that his job isn't to make pitches and apply pressure. He knows he's successful when his customer has decided upon what's right for them. Helton takes great care and provides great service. I'd definitely buy a car from him again. He even agreed to buy me the first flower to go in my New Bug!

FunDriver

Dec 4, 2013

Great experience. I arranged a test drive with Kurt Bublitz by phone for a Golf TDI I was interested in. Kurt greeted me at the door when I arrived. He was friendly and relaxed, answered all my detailed questions (I had many) before and during the test drive, and was very knowledgeable. I bought the car and traded in my old one, which was a smooth and transparent process. I highly recommend Westside VW.

r_john_wells

Dec 4, 2013

Jim was very fair and patient with us. He stayed within our budget and our criteria. We appreciated his helpfulness and straight-forward manner. Thanks!

jrhoff25

Dec 2, 2013

Answered all my questions was very helpful with everything. Paperwork and the trade in went very smoothly and very fast. Had the car clean and ready to go before I left

tncplcaer

Dec 2, 2013

Carol Jean is the best. Friendly, knowledgeable, and professional.We ended up with the perfect car for us.I wish we could buy a car from her every month.

Btodell

Dec 1, 2013

This review is for the purchase of a used vehicle, I researched for about 6 weeks before deciding on a Fiesta hatchback in SES trim and looked online for available vehicles. Most of the vehicles I found advertised ranged in the $12,500 to $15,000 range depending on the trim level and I was able to find 3 contenders in a 150 mile radius from my home. I contacted a couple of dealers through their online interfaces to find out if the cars were still available. Helton Cerqueira from Luther contacted me and we set up a time for a test drive. I arrived at the dealership and was immediately greeted by a Luther associate and since Helton was busy with a walk in client he excused himself came to me and introduced himself and let me know he would be with me shortly. The Luther team stepped up and another associate took over working with the other customer and Helton showed me the car which we took for a test drive. Throughout the time with Helton there wasn't any hard sales pitch he genuinely was more interested in making sure the car was right for me and that I would be happy with it then trying to push me to buy it. I was satisfied with the test drive and liked the car but wasn't ready to buy without seeing other vehicles. One thing that actually worried me a bit was the price as it seemed too low compared to the other similarly equipped vehicles. Looking at the information online the Carfax was clean and the information Helton Shared with me about the previous owners along with the fact that the dealership had had this vehicle on their lot for a couple of months already help to allieviate that concern. I discussed the purchase with my Wife and decided to contact Helton to make sure it was still available which it was. Helton took a down payment over the phone to hold the vehicle for me and as it turned out the price of the vehicle was reduced overnight another $400.00 which made the deal even better. I already had financing so we just needed to make the final purchase. Luther worked directly with my Credit Union and the transaction went smoothly, I picked up the vehicle over the weekend. All in all the experience was great, no pressure to buy, interested in what I wanted and not what they had to sell, offered financing, took care of all the details, great pricing ($2400 less than the next closest) , super sales person in Helton and I would definitely use them again for a purchase.

KyleneGuse

Nov 29, 2013

Helton goes above and beyond for his customers! My dad brought an Audi A3 from him a couple of months ago and when I decided to buy a car I was on the lookout for a Rabbit. My dad emailed Helton to let him know and a couple of weeks later he emailed us with exactly what we were looking for. I took it for a test drive and Helton was extremely knowledgeable, friendly and professional. I decided to buy the car and had an overall excellent experience from start to finish. I also want to mention that in the process of buying the Rabbit, I was driving my dad's Audi and got into a minor accident in a parking lot. I felt so terrible and wasn't sure where to take the car for repairs. I decided to call Helton for some advice and he called me back right away - later on a Sunday night! The next day he provided me with some names and numbers and called to check-in. I don't know what I would've done without his assistance. I will continue to work with Helton for as long as he is around and will refer all my friends as well. I am really appreciative for all that he has done.

jamarrial

Nov 26, 2013

This was my first time purchasing a new vehicle and I wasn't exactly sure what to expect. Gervona was very friendly and helped me find exactly what I was looking for. Finding and purchasing a car was fast and easy. I look forward to keeping my business with them for a long time.

ryanhughes

Nov 25, 2013

Was looking for a great used or new vehicle, found exactly what I wanted at Westside VW. Joe Freund was awesome to work with, no BS, just sold me what I wanted. A great buying experience for someone who hasn't owned a car in 10+ years. Thanks Westside VW!

randyschumacher

Nov 24, 2013

Excellent experience - very friendly & professional staff, helpful, courteous, no pressure. Tammy worked very hard and was extremely professional to work with - without her follow-up communication, I may not have found the vehicle I ended up purchasing. Tom was also very helpful and very fair with pricing. Steve was also very cordial, professional, and provided a thorough, yet very user-friendly, tutorial on vehicle operation. Very positive overall experience.

schmidpr

Nov 23, 2013

I purchased my vehicle from another Volkswagen dealership out of state but needed my 20,000 mile maintenance service and they treated me with excellent customer service as if I bought the vehicle from them. Fantastic.

Tracy5850

Nov 23, 2013

Christine was very easy to work with. Quick, listened, and was just fun to be with. I strongly recommend her as a sales consultant. Chad in the finance department was friendly, low pressure, and got the job done quickly.

colsson

Nov 19, 2013

We had a very positive experience buying two cars through Gervona at Westside. She was so friendly, prompt, and worked hard to put great deals together for both me and my husband. We bought a Audi A6 and a Touareg and are very happy with our new vehicles. The whole process was so easy and we got what we wanted and more! Thanks for all the help! We highly recommend buying from Westside VW.

jjusten

Nov 19, 2013

Dave was very easy to work with! He made sure I got everything I wanted. He also made sure my first service appointment was set up before I left.

sslang

Nov 18, 2013

While the process was not as easy as I hoped, the sales and finance people worked with me- I got my car and am loving it!

Ciodaru

Nov 16, 2013

Bobby far exceeded the customer service expectations. I came in looking for a used VW Tiguan, and Bobby was extremely helpful in finding the perfect selection. He is very knowledgeable, patient, friendly, and very easy going. Even though I'm deaf and I had my 3 years old grand-daughter with me at the time of the vehicle purchase, Bobby took his time and provided us with a great selling experience. I will absolutely recommend Bobby to all my family and friends. Thanks Bobby!

monroe51

Nov 12, 2013

jim was very professional. went out of his why to help. the car was very clean and came with carfax. jim got me a oil change that service department missed. on used volkwagens save your self time , westside prices cant be beat.

rubyruby

Nov 8, 2013

I first met our sales guy, Bobby, a few months ago when I was tire-kicking and went to look at an older Honda Odyssey they had on the lot for cheap. I didn't like it, but I really liked Bobby's personality. So when I went back to check out the Routans, I was glad to see that Bobby was there and ready to help. The no-haggle, no pressure model is such a pleasure and the whole staff were courteous and sweet to me and my family. My toddler and 1-year-old were free to sit in the used cars pretending to drive, or hang out and watch TV and play with toys while we got the paperwork in order and everyone was very sweet to them. The Used Car side could use a few more toys to entertain kids during the car-buying process, but at least they try to get you through it as quickly as possible. And the Service Dept. has many more amenities if we need to spend time there (we haven't yet, but their great reputation has us feeling confident that we'll be treated well).Now a quick review of the vehicle and why we're glad we bought it at Luther WestSide:When we were ready to get serious about buying a minivan, I did a ton of research and we test drove a few. The Town & Country had the most amenities but had poor handling. The Odyssey drives great and has some nice features but the used ones are still extremely expensive. I wasn't too optimistic about driving a Routan because it's built on a Town & Country platform and some reviews I read said that it was basically the same but with a "slightly firmer" suspension. I totally disagree - I found the Routan to be worlds better to drive than the Town & Country. It's stiff and European and feels like a million bucks. It is actually fun to drive - and my other vehicle is a BMW, so I love performance and handling. And with it's few little body tweaks and VW interior styling, it looks way nicer than the Town & Country as well. As for bang for the buck, it's really nicely appointed and we were able to get last year's model with under 20k miles for 4 grand less than a comparable Odyssey that was a year older and had about 40k miles. As for reliability, because it was a newer car and a Certified Used vehicle, we were basically covered bumper-to-bumper for another 4 years. We added a very affordable comprehensive plan so now we're covered for the next 8 years or up to 100k miles for about 20 bucks. That negates any possible concerns about reliability - right down to the Nav system, the DVD entertainment system, etc. - it's all covered. End of story. We feel like we got a no-worries, brand new vehicle for half price.

kelseydaley

Nov 4, 2013

Great experience! Michele was very helpful and able to get me the best deal. Really appreciated all of her help and would definitely come back because of the great experience I had.

chas083

Oct 25, 2013

My car hit an object on the freeway that required major mechanical repair including replacement of the transmission. The dealer got me into their service department promptly to assess the damage. Kale Anderson was a pleasure to work with, giving me regular updates on my car's progress. Upon receiving my car back after the repairs I found it in perfect condition. I couldn't be more pleased. Steve Hendricks, the general manager, offered me a loaner car when the car was towed into the dealership. I paid extra to have the car towed to Westside VW and am so glad I did. I will continue to do my automotive business at Westside VW.

sscholla

Oct 25, 2013

Steve was great to work with. Very responsive & knowledgeable about the VW product. He is one of the best people I have worked with in purchasing a new vehicle. All of the staff were great in handling the final details.

Kreviewer01

Oct 23, 2013

I purchased a 2013 VW Jetta Hybrid from Westside. I had problems with my new car with less than 300 miles on it. When I went back to Carol Jean she owned my problem and did everything to make it right. While I am still unhappy with my car I am very happy with the service I received and the staff's eagerness to help. I would for sure go back if I am ever in the market for a VW.

AlexanderHaritovich

Oct 22, 2013

I spent a month trying to find used car that will fit needs of our family. I came here to look at used SUV but then I've found out that they have couple of VW Passat's in great condition and for affordable price. I drove the previous generation of Passat and know I this car. Mikhail helped us to choose one that we need. Also he took each car and drove it to the dealership's front door because it was slightly raining - and my wife and out little daughter came with me. We really appreciate it. We spent the rest of the day preparing car insurance and other paperwork. Also these guys stayed after 5pm (on Saturday) to finish the deal - so we didn't have to return on Monday. I'm enjoying the car - we have 5 days (500 miles) to return it - and this is awesome! Also we have 2yrs (24k miles) extended warranty - that makes me feel comfortable and happy with new buy.Thank you again!

carpe228

Oct 21, 2013

I came to this dealership a month ago with the intention of "just looking" at SUV's. I was met on the lot by Brian Trevino whom was friendly, funny, and extremely knowledgable about all the cars on the lot and helped me to make a decision to buy a car in under two hours! I have grown up around cars my whole life, my parents own a mechanic shop, and I was astonished with the knowledge this sales associate had. I am a first time volkswagen owner, and to say I'm happy with my new vehicle is an understatement. Brian helped me make the right decision and found an SUV that was the exact right fit for me. I can not give enough praise to Brian, he changed my view on buying a car from a dealership and changed me over to Volkswagen.

Freddie2013

Oct 21, 2013

He is friendly. When we are confused about which one to choose a car,he will give us a great choice and also tell us reasons why choose this car.

spfsi

Oct 9, 2013

Great experience overall. From the moment I walked in the door to the time I exited with my new vehicle. Everyone was friendly, understanding and accommodating. Will definitely go back to Westside VW for my next vehicle purchase.

njconlon

Oct 8, 2013

They took care of me as soon as I pulled my car in. They explained what they were going to do to the car and it was down right around the time they gave me.

clairebastien

Oct 7, 2013

Helton Cerqueira provided excellent customer service on a level beyond the normal experience. As a realtor I am aware of how important customer service is and when I align with partners it's because they provide that level of service. Helton Cerqueira and Steve Evans collaborated to provide an extreme level of customer service, the lease terms they offered my relocating buyers coincides with the term of their stay and by collaborating with the management and the dealership my buyers got exactly what they needed at a great rate!I only give excellent customer service ratings to a very few deserving businesses and I applaud both Helton and Steve for their professional attitude and for putting the needs of the client first and working hard to make things happen for them. Needless to say, I will be referring all my clients to this dealership going forward but especially to Helton and Steve for their exemplary service and kindness to my clients! Bravo!

stevetylormn

Oct 1, 2013

The used car we came to see had already been sold. Steve answered all our questions about the CC model. When we told him there was one at another dealership he called a friend there and gave us his name. That car had been held by a deposit earlier that day so we went back to Steve 2days later to talk about a new one. He told us his friend had called and the other deal fell through so the car we wanted was available at the other dealership. He was very gracious and we would have bought a car from him.

kesnedden

Sep 27, 2013

I came because Luther was running a free "lights out" deal where they'd turn off my dashboard lights and tell me how to keep them off. I had a wonderful experience here! Such a friendly environment and I didn't want to leave! I've had alot of experience getting my Beetle serviced at different places but Luther Volkswagen was the best place yet!

bugconvertable13

Sep 25, 2013

Nick went well beyond what I expected in locating a car I really wanted and could afford. He listened to my needs and wants. He really worked hard in getting a quality car within a budget constraint I set out. Very helpful in helping understand the new car that I purchased to get the most out of it right away.Only thing I wish was a little better price cut on the year end models that were in line with some of the other local dealerships as posted on the web.My experience with Nick was superb and would highly recommend working with him and dealing with with Westside VW.

loribprincess

Sep 19, 2013

Buying a vehicle can be an extremly stressful experience but at Luter Westside VW they made it easy by being informative and professional. My husband got the type of truck he had been wanting at a great price. The Salesman Steve was easy to talk to and had an answer for every question i had or found the answer within minutes. He had a great personality and took good care of us while waiting for all the financing to take place. The sales manager Tami was very friendly and kept checking on us to make sure we were being taken care of. Jason who helped us with financing was wonderful, he gave us some great advice when it came to financing and did an excellent job at up selling the extended warranty. When its my turn to get a new vehicle next year i will be going to this dealership first and I would send all my friends and Family to Luther Westside VW. Thanks for the great experience!

raksmeytia

Sep 19, 2013

Great experience friendly people everything was explained with great detail all questions were answered would tell other people to go check out West side Volkswagen

moonbbit

Sep 14, 2013

Ms Jackson, you were great and we really enjoyed your exellent service. I will go back to the dealershop again and I will have you again for next purchase. Thank you!

Halfspeede

Sep 12, 2013

I had an appointment so I got right in for my 10,000 mile service. Luther Westside has a nice comfortable waiting area so it was a pretty painless process. I have always had good service at this location. Good people.

allynkrumholz3333

Aug 30, 2013

I recently purchased a pre-owned Passat from Brian Summer and Luther Westside Volkswagen in Saint Louis Park, Minnesota. Brian was welcoming and very competent, making every effort to accommodate requests I had--including giving me a loaner car (2013 Passat) to use until the car I was purchasing was road-ready. I have purchased two cars in the past ten years from Westside Volkswagen, driving over 100 miles from Winona, Minnesota, just to buy from Luther VW. Brian made the entire transaction a very pleasant experience and if you are considering a preowned vehicle, there is no salesperson who could be more professional, more personable, and more competent than Brian Summer. You will be very pleased if you give him a call to assist you in the purchase of your next auto in the Twin Cities area.

bying005

Aug 26, 2013

I had a great experience with Luther Westside VW. Everything was explained upfront and my car was ready when I expected it to be. I have taken my car in to this location for numerous things and Travino is the best service advisor I have worked with hands down. I will be requesting him from now on!

Lobert50

Aug 26, 2013

Michele Pogue was very helpful when my daughter and I came in to test drive the Volkswagen Tiguan. I liked working with a female and felt very comfortable asking questions without the pressure of the "typical" salesman.

MartinFarrow

Aug 26, 2013

Luther was a relaxed experience. The sales people were friendly and knowledgeable. They took the time to answer every question, and sought an answer when they didn't know. They were not aggressive in their approach, allowing me to test drive several cars over a 5 day period before I finally committed.This is the second time I have bought though Luther and both times have been a great experience. I would suggest that you get there early in the morning as the sales experience is a lot calmer. Later in the day it tends to get busy.

Tylermitchell

Aug 21, 2013

Our buying experience at Luther Westside Volkswagen was perfect. Maura Broucek is a very knowledgeable, approachable sales person and a total professional. She bothered to take the extra time and effort to fully answer our questions and concerns. Maura did an outstanding job showing us all of the features on our new 2013 Passat SEL TDI. I will highly recommend her and Luther Westside in the future.Tyler and Jessica Mitchell

PrJaLy

Aug 20, 2013

I could not be happier with my buying experience. I was a little nervous about buying a car sight unseen, long distance, but Helton Cerqueira assured me that Luther Westside Volkswagen does this all the time. He took care of the sale from start to finish, lining me up with a loan officer, sending instructions on how to wire the downpayment, arranging shipment of the car, registering the car in Maryland, and so on. He responded promptly to all my calls and emails, didn't give me the hard sell at all, and delivered on all his promises. So I've got this great car, at what I believe is a great price, and with no hassle on my part.

Luddie

Aug 19, 2013

Helton has a very pleasant personality. He didn't pressure me into buying and was most helpful in weighing the pros and cons of differentpurchases whether it be new or used or other models of cars. It went very smooth and I feel good about the purchase thanks to Helton!

Schel133

Aug 19, 2013

I went to Luther Westside interested in leasing a new Passat. Rich, the certified sales rep, made the experience very positive. Not only was he friendly and informative, he was also very transparent about what price was/was not feasible and why. I never once felt that he was trying to take advantage of a first time car buyer. I would absolutely recommend this dealership.. and, try to find Rich if you can! He was excellent.

Dakotaice

Aug 15, 2013

I had an excellent experience with Gervona who helped us choosing a used vehicle. We came to Westside to look specifically at one vehicle which ended up to be too 'used' for me to consider. I asked Gervona to show us used Tiguans and told her how I expected to use the small SUV in a non-winter climate. Gervona listened and only showed us the FWD Tiguans, as there was no need to look at the higher end AWD. We ended up buying the FWD Tiguan.Gervona was also very knowledgable about VWs. This is very important to me, as I will not give the time of day to a salesperson who does not know the products ey are selling.

BenMiller1982

Aug 10, 2013

Helton helped me get the car I wanted. He was able to find something that worked for me, even though the car I initially wanted had already been sold before I was able to see it.

6EF35B951A

Aug 1, 2013

Buying a new car is usually a somewhat scary, albeit exciting, experience. Maura made us feel comfortable and was able to provide all of the information we needed as well as test driving exactly the vehicle we were interested in. The purchasing process, the scariest part, was everything we could have hoped for. The price for the car, the trade-in, financing and delivery were all what we were would have wished. I wouldn't hesitate to do this again if we need another car in the future.

gale0067

Aug 1, 2013

I just leased a vehicle at Westside and had a great experience. Our sales rep, Rich Meredyk, helped us evaluate which vehicle would best fit our needs and let us take the vehicles out on multiple test drives to make sure we were comfortable with our final decision. I really appreciated the timeliness in which Rich responded to questions I would email, how personable he was, etc. We plan on leasing our next vehicle through him as well. Rich made it a very stress-free process for us.

Sjung16710

Aug 1, 2013

Good service , the salesman was nice And helpful. Car was nice to drive. Would recommend to friends and family. Happy with purchase and glad that I bought from vw

klarson451

Jul 31, 2013

Nick and Charlie went above and beyond to get my new Beetle ready for pick up on Saturday. I originally wasn't able to pick up until Tuesday but plans changed. They stayed late and somehow got others to do the same----just for me! WOW! You guys are wonderful! I can't stop smiling while I'm in my new "Bug", my husband too. Thanks for making us feel special.

alexbu

Jul 28, 2013

Over all great experience, this was my first car purchase and I am so glad that I came here first. I was greeted actually outside of the door, all the staff were amazing. Rich Larch answered all of my questions, went up over and beyond! Thank you West Luther Volkswagen!

scgregori

Jul 20, 2013

This was our second car purchase from Luther VW with Jim Southwell. Excellent, patient and honest service made both experiences rewarding. We will not buy from anyone else even if we ever moved out of state.

thashley

Jul 18, 2013

This was my first service visit and it was outstanding. Everyone was helpful, answered my questions and anticipated some I didn't know to ask. Brian and Erik are outstanding.

BrentBMMI

Jul 16, 2013

Our experience with Helton was pleasurable, efficient, professional, and business like while also being quite interesting to speak with. When we made an appointment he was there, on time, and ready to do business with the vehicle and all pertinent information. He communicates quite well and has great knowledge of his product and his responsibility to sell it. The additional Staff we worked with was quite the same as it seems to be business as usual at this dealership.I would recommend this salesman and dealership to anyone seeking an upfront, honest approach to vehicle sales.Thank you for helping us with the purchase of our work truck.Brent BrownMueller Machine Inc.

Johnsjp

Jul 16, 2013

Awesome experience! Smooth and hassle free! Helton was such a pleasure to work with! He took care of us and really cared! THANK YOU for making this the best car buying experience EVER!! All around friendly environment! No negotiating just simply shopping for what you want! My first VW and Must say we will be VW owners for life! Happy with the service, the car, the warranty and the price!!

jeffboxrud

Jul 15, 2013

I would have to be perfectly honest and say that our dealing with Luther Westside Volkswagen and and Helton Cerqueira was the best car buying experience in my lifetime. Helton was terrific and did everything possible to make this large purchase experience enjoyable.

damag001

Jul 9, 2013

Rich was great. My Wife and I went to check out cars at Luther Westside VW. I forgot that Rich Meredyk worked there as he and I go way back (high school) but hadn't seen each other in many years. I told Rich repeatedly throughout the experience that his professionalism was unmatched as we had dealt with several sales people from multiple dealerships (AND this was not just because I knew him and considered him a friend). I was truly impressed with his service period. Rich delivered no pressure sales, he was down to earth - transparent - candid, and was committed to helping my wife and I find the RIGHT car for us. This even involved a last minute change of plans on our part (ultimately deciding to go with a less expensive car) and Rich went with itno worries. There was even a genuine sense that Rich was content knowing that we had made a wise financial decision. I strongly recommend that others visit Rich at Luther Westside VW.

AlexDDavis

Jul 8, 2013

Gervona was great and was able to answer all of my questions. I was an out-of-town customer and she worked with me via phone/email to get the best deal possible for my trade-in, and then honored that deal when I finally arrived in the Twin Cities. She knows what she is talking about and goes about her "business" in a very professional manner.Highly recommended!!!

bawas002

Jul 3, 2013

Brian was so helpful! I knew the car I wanted before I came in - I saw it on the Internet. Brian showed me the features of the car, gave us the keys for a test drive and answered all my questions. I appreciated his demeanor and the fact that he talked directly to me and not just to my husband. He made the process easy!Brian in the business office explained everything to me and answered all my questions. He also listened to what I needed to do for financing and worked to get me the best deal. I appreciated his work, and insight.Thank you!!!

Kingsdown

Jun 24, 2013

Came in with a nail in my tire without an appointment.Received upfront pricing and approximate time needed.Great facility to wait for a repair.Everyting worked out great. Very Happy

TobySLP

Jun 24, 2013

**Update. After all errors described in this review I went to pick up my vehicle. I was told a runner had "scuffed" the rear bumper in the lot. In fact the car was in an accident, and only when I demanded to see the "scuff" did I find the rear bumper patched, primed, and taped to be painted - all without informing me or getting authorization! Obviously they were not going to tell me the car was damaged - EXTREMELY shady, and downright sad for a car-lover***I should start by stating that I purchase or lease a new vehicle every two years. I have had a lot of dealings with new car dealerships, and was impressed with the low pressure buying atmosphere at Luther Westside. Having done business at other Luther group locations, I had high expectations and was not disappointed with the sales process. After leasing a 2013 Jetta, I decided to have a spoiler installed at the same time as 30-60 day "check-up" service. I was told the car would be in and out on the same day, and given a loaner to use during the service. All good so far, but then the interesting things started to happen. I was contacted later that day and was told the wrong part was ordered and they did not have the spoiler on hand (the part was pre-ordered by the sales department 1 week prior to the appointment), and to stay in the dealer car for another day. The next day I was again contacted by sales and informed that the spoiler was not received overnight like they planned and to stay in the loaner for another day... this occured for several days, with the excuses changing only slightly. After six days in the loaner I informed the service rep that I was going out of town on a road trip and would be in later in the day to get my car and if the spoiler was not on to just cancel the service order and I would just go elsewhere when I returned home. Only then was I told that the spoiler was on, but was put on incorrectly and needed to be reinstalled. Shocked that a week later the car was still not done, I picked it up, went on my trip, and it was picked up by the dealership on the following Monday to be fixed properly. I was again provided a loaner, and told the car would be back later in the day or the next. 3 days later I was contacted and told the work was done perfectly this time and inspected/approved by a service manager. In fact the spoiler was not reinstalled - they just tried to add more adhesive to hold down the unattached portion. The same errors were still visible but now accompanied by excess glue along the edges. The work was sloppy, not what I would expect of an established dealership, and certainly would not pass any sort of quality inspection - which a manager obviously never completed. Finally having enough, I told the service rep that had been communicating with me that the spoiler needed to be removed and I would go elsewhere for the work. Of course he tried to let me have them install it a 3rd time, which I declined. The removal took 3 additional days, and when I finally went to pick up the car and get a refund I was told that they could not refund the credit card I paid with, that would instead mail me a check. I refused to take my car back until I get the check; if I have learned anything through this ordeal it is not to trust the word of Westside service. What sort of business today cannot process a refund and must cut you a check? I suspect that the refund issue has to do with the service statistics for dealership ratings, but it still not acceptable. Luther Westside is less than a quarter mile away from my home, but given the difficulty they had with a simple spoiler install I will not be trusting them to service my car in the future. In short, save yourself the headache and go elsewhere.

jasongan1

Jun 19, 2013

Had my 20,000 mile service down. Was covered under warranty. They called me ahead of time to schedule my appointment and kept me updated of the progress while it was being serviced.

JamesHamann

Jun 15, 2013

It is very simple. I would not even consider going to any other auto dealer to purchase a new car. I miss Jim Baldwin, but wish him the best in his new position.

dankopperud5

Jun 11, 2013

Luther Westside is the worst company I have ever had the displeasure working with.I bought a 2012 Routan and 3 days after I noticed the CD player was not functioning correctly. I returned to the dealership to have it examined and they also found the CD player to be defective. They replaced the CD player with the same model and the exact same problem was happening. At this point, they started ignoring me. My calls were ignored and even an extra visit to speak with a manager was a waste of time. I was promised a phone call the next day with a solution, never heard back.Turns out, ALL of the CD players of that model are defective. (they cut out the beginning of tracks) Luther Westside was ignoring me because they didnt want to admit they were all garbage. I visited Burnsville Luther and they ALSO found it to be defective. I filed a complaint with VW of America and after they sent a case manager to investigate, Westside Luther told them that is was MY fault because I was listening to illegally burned CDs. THAT IS A LIE! The service advisor and the mechanic BOTH watched me use legal CDs (which I purchased off Amazon) to demonstrate the defect. After they told VW of America those lies, I was branded as a liar trying to take advantage of them.So after 2 VW dealerships found it to be defective, they STILL would not replace the CD player they sold me. After 6 MONTHS of arguing with this terrible company, I had no choice but to file a lawsuit.STAY AWAY FROM LUTHER WESTSIDE! TERRIBLE COMPANY!!!

Laketop

Jun 10, 2013

Helton works hard for youhe's an irreplaceable ally for anyone looking to navigate the murky waters of car sales! I would consider Helton as a friend at this point! No one has done more to make me comfortable with a purchase than him.

TiguanMN13

Jun 7, 2013

Helton was wonderful to work with and tracked down the exact Tiguan that I was looking for. He was able to arrange shipping of my new car out of state and made the trade-in of my 2 cars very simple.

christyndall

Jun 4, 2013

Helton Cerqueira was very helpful in my recent purchase of a 2010 Scion. He understood my needs and helped me find a car that was appropriate to my situation. He thoroughly answered questioned but did not apply too much pressure to buy. He made me feel comfortable with the process and confident that the car was as good a deal as it seemed.

Mrenstad

May 30, 2013

Kader was awesome to work with. He went out of his way to make sure we got the right car for us. It was a smooth transaction.Thanks Chad Enstad

Lemieux1505

May 29, 2013

Helton was very helpful in my experience buying my car, he made the experience easy and enjoyable and was more to happy to help with anything. Thank you Helton !

mjohnson426

May 28, 2013

I absolutely recommend this dealership. I have given this dealership a high rating because Carole Jean Anderson is fantastic! She has assisted me with my last three vehicles and I loved all of them. What I really enjoy about Carole is that she is so friendly. You feel like you are spending the day with your friend--a friend who is extremely knowledgeable about her product and who is really looking out for your best interest. I just leased my third Jetta. I love these cars! I have never encountered a single problem. And when I have brought my vehicles in for routine service, the entire team is courteous and fast. This place is great all-around.

jcliffo1

May 23, 2013

I had scheduled an appointment with Brian, but got to the dealership early. Another gentleman( forgotten his name) helped me and took me out for a test drive and when we returned he turned me over to Brian with a smile and handshake - customer service was great. I was very pleasently surprised with an additional discount to my vehicle because of the holiday sale - BONUS :) And I had gone to the dealership thinking the price on the car was fair to start with. While I waited for my car to be readied for me to drive home the staff there chatted with me others who were busy walked by with smiles - very friendly staff. My overall experience was was a positive outcome. I wanted to share this with others because buying a car can be an anxious, nerve racking, knot in the stomach experience but not at Westside, all my symptoms went away :) I'll be backDid I mention the great roadside assistance that comes with buying a vehicle at Volkswagen, for FREE

susanm0521

May 18, 2013

My Husband and I drove 4 hours to purchase a VW convertible from Luther. Our salesman, Kurt, came in on his day off and was knowledgable and fun! We are so happy with our new vehicle and had a terrific buying experience. We will be back to buy our next vehicle from Kurt. Thank you!

steve346

May 8, 2013

I was looking for a TDI Touareg and found that Luther by far had the best selection in the Twin Cities. I worked with Rich Meredyk and quickly worked out the details on a great vehicle they had on the lot. The purchasing process was very streamlined and lacking the typical drama that comes with buying a new vehicle. Great price, pleasant experience, and a great vehicle.

tajabraggs

May 7, 2013

Helton was a wonderful salesman and made everything very clear and easy for me as a first time car buyer. I did not feel rushed or pushed into anything, and very much had his time and attention. I got a great deal on a Volkswagen certified used car, and Helton took the time to show me how everything worked in my new vehicle. I would definitely recommend him to anyone looking for a new or used Volkswagen.

dbeeson

May 6, 2013

We hadn't bought a car in over 15 years and it hadn't been a fun experience in the past. However with that said, Brian was wonderful to work with. We found the car on-line and called him to see if we could look at it. He made it soooo easy and comfortable for us. My husband is deaf and we've had the experience of dealers not wanting to make an effort to deal with us. Not with Brian; I found Brian and David (my husband) laughing and everything before I was able to join them in looking at the car. He was wonderful; explained everything to David (with me interpreting). Spoke directly to him instead of at me. He took very good care of us. He even went out of his way to direct us to eating locations to celebrate getting the car. That is way beyond. Brian's personality fits with what he does. This is a perfect job for him; we would recommend him and the dealership to everyone. Thank you for making our experience painless and GREAT.

dwwhiting

May 4, 2013

Jim Southwell and the entire Luther Volkswagen staff are super professional and able to get to a good deal and make it easy.This is my second used car purchase from Luther Westside Volkswagen and I won't hesitate to go there again for another car.I have only praise for the quality of their operation and the value of the cars they have available for purchase.

jivinjoe

May 1, 2013

The service was excellent at Luther Westside Volkswagen. I was given plenty of time to look at vehicles on my own without feeling the pressure to buy. My questions were answered promptly and professionally, and upon chosing a vehicle to buy, Rick did an excellent job explaining all aspects purchasing, servicing the vehicle, and touring the whole facility.

mmgiglio

Apr 30, 2013

Much has changed since the purchase of my last car 12 years ago - both in terms of technology in the cars as well as the methods available to 'shop' for a car. Having had an Audi, I knew I wanted German engineering again, so I began my search on the internet. I already knew I wanted either a lightly used (loved) Passat TDI or a CC and Luther Westside had the best selections on their website, so I wrote down the VIN numbers of my top 4. My son and I drove through the car lot and got out and looked at 3 of those 4 there. Proceeding to the showroom we were looking at the cars inside the used car showroom and Bobby Scala asked us if we had been helped. (Note - I was thankful that we had not been stalked through the car lot and made to feel like some kind of prey as has happened in the past!) I had 2 questions for Bobby - first, how long had he worked there (12 yrs) and, second, does he drive a VW (yes). It is important to me that someone trying to sell me a brand believe in it enough to own it. There in the showroom was the last car that I had written down on my list - which was actually the first one I had written down on my list from home. Bobby explained all the features on the CC's and helped me decide to eliminate the TDI - as it wouldn't have fit my needs as well as the CC. I test drove one of the CC's from the parking lot and liked it, but I wanted to drive the one in the showroom, so Bobby arranged to get it out of (of course) the middle of the showroom. My son and I went to get some lunch and when we returned my car was ready to test drive. I LOVED IT! Bobby arranged for the rest of the transaction and I was out of there with my new (previously loved) car! I never felt any pressure from the sales team (okay - maybe a little from Craig in the business office, but that's his job.) I would definitely recommend Luther Westside and Bobby Scala for anyone's car needs. Bobby was very thorough in instructing me on all the features in my car before I left - I was a little overwhelmed by all of the technology (my last car had a TAPE DECK for goodness sake!) Now I just have to learn to keep close to the speed limit in my new awesome car...

Margate

Apr 28, 2013

I just bought a certified pre-owned VW Passat from Nick Reynolds at Westside VW in Minneapolis. I had a wonderful experience. In fact the best experience I have ever had in buying a car. The car is absolutely wonderful, I got a great deal and I am very,very,very,very excited. Charlie in finance was great to work with, and got me in and out over lunchtime. Nick has taken the time to follow up with me after the purchase and I have never been so happy about a car purchase ever!!!!If you want a great experience purchasing a car with people you can trust, go to Westside and find Nick Reynolds 952-377-4100You won't regret it.

jill63kuntz

Apr 24, 2013

My husband and I talked with Jim Southwell about desiring a newer, used vehicle. We considered a Passat and a Tiguan.Jim helped us by allowing me to test drive both models. He answered our questions about the functionality of both typesof cars, what their unique features were, etc. We also visited the auto show in the Twin Cities, which helped us finalizeour decision to purchase a Tiguan. We returned to Westside and asked Jim to keep an eye open for a newer, used Tiguanwith specific colors and interior in mind. Jim called us approx. 2 - 2 1/2 weeks later letting us know that the exact car we requested was coming in. He also said he would call us as soon as it did. When it arrived, we checked it over, took it fora test drive, and decided to purchase it. Jim was very professional throughout the entire process. We felt comfortable and confident with our decision. Jim also went through many of the special features of the car, while we sat in it with him. He also made a follow-up call to us, asking if driving the car was going well and letting us know that we can call him anytime to ask questions about the car. Excellent service!!

irisheyes2171

Apr 21, 2013

Looking for a very hard to find VW Passat wagon, Helton and Gervona were great to deal with. I LOVE my car and know I got a great deal!

MarySprengeler29

Apr 20, 2013

I bought my Passat from Chris Smith 10 years ago & have absolutely LOVED it! Prior to that I also owned a Jetta which I enjoyed as well. After 10 years, and a problem free car, it was getting to the point that little things here & there were needing some replacement. I called Chris before dropping my car at the service department to be looked over, knowing it was probably time for a new car. She met me when I arrived at the check-in & helped walk me through the service with Braden. They both were awesome. I was able to talk about options regarding possible repairs & leasing/ buying a new car depending on my repair issues. Chris was able to let me drive a brand new Passat for the day while my car was being looked at. I LOVED the new Passat I had for the day...I truly didn't want to bring it back for my older car. After getting a call mid day from service totaling up my minor repairs, I spoke further with Chris & decided to take advantage of your great spring leasing deals. She made the whole process worry free & easy. She went out of her way by stopping in on her day off to crunch numbers & let me know all of my options for a new car. I ended up with a new Passat with very reasonable lease payments that I adore! Chris Smith & Westside VW will remain my #1 favorite dealership once again. I've been telling everyone I know how wonderful my experience was. You guys are fantastic!

coltonkershner

Apr 19, 2013

When I purchased my car in the beginning of March I felt I had made an educated decision and knew exactly what I was agreeing to. I couldn't be more happy. Helton is an excellent Salesman and made me feel completely comfortable. I was never rushed and didn't feel the slightest amount of pressure. I highly recommend Helton. Thank you Helton!

aeggleston

Apr 17, 2013

This is one of the best Volkswagen dealerships in the nation for a reason. When the car I saw online was sold, Helton worked hard to find an option that would work for me and my budget. My entire buying experience was a thrill, not to mention the car I'm driving. Great customer experience, great people, and great cars....what more can you ask for? I would recommend Luther Westside Volkswagen to anyone.

lorirae

Apr 12, 2013

In for my 90-day service for my 2013 Tiguan SEL, which included a comprehensive once over of my vehicle within the service department. I had a question on navigation functionality which my sales person Carol Jean was only too happy to assist me with. I love my Tiguan and I wouldn't go anywhere but Westside. This is my 4th VW and my favorite so far!

Tom Stack

Apr 8, 2013

Extremely friendly and knowledgeable people to work with. Explained the financing options carefully which helped move the process along. Given a good price for my trade-in.

gzarling

Apr 6, 2013

I would rate the overall service and repair as good, but the initial contact person (woman) I spoke to as poor to fair. She seemed to enter my comments for repair okay, but she then seemed to REJECT my thoughts about the problem saying we can only accept what our mechanic finds and concludes. It think it would be much better to at least accept that the customer could be correct and add that only the mechanics findings and conclusions will determine whether the work would be warranty work.My wife also felt her contact with the initial service desk person seemed harsh. She also felt the the woman seemed to REJECT the things she mentioned and thinks she could have been treated more kindly.

smcneal7

Apr 3, 2013

Friendly and fast customer service! They respected my limited lunch break time, and did a fabulous job. Steve Hendricks, GM, was incredibly nice as well as my service associate, Jacob Puffer. Being new to the Twin Cities, I'm so glad to know I now have a trusted service shop and am in good hands.

JimmMyer1

Apr 2, 2013

Carole Jean Anderson and Michele Pogue were a great sales team.They were very warm and inviting and also available to answer questions via email or phone at any time. They made the purchasing experience easy and fun. This is my second purchase at Westside. The first experience was also excellent. I purchased a 2013 VW Beetle Convertible TDI which took me a few trips to Westside to make my decision. Everyone was very helpful.

mollymaggie

Apr 2, 2013

Rich Meredyk, greeted me at the door, when I came in. I had test driven every hybrid, in the Twin Cities, which was available, over a two year period. I was ready to buy one, when I discovered that Volkswagen had come out with a hybrid, recently. Just for fun, I thought I would check it out. Rich showed me, why I should put the 2013 Jetta Hybrid, at the top of the list, pointing out safety features, etc. Rich then went out of his way to see, that I obtained my first choice color's inside and out, and ran interference, for me, when I questioned something. He very thoroughly, went over all the electronics. If my past week's driving is any indication, this is going to be my favorite car, of all time. Volkswagen has converted me, because of Rich. He also has been checking up on me, to make sure everything is to my satisfaction.My last salesman, at another dealership, (not Luther's) sent me a nice plant, and then I never heard from him again. I would and will recommend Rich, to anyone interested, in buying a new car.

srihere

Mar 26, 2013

Quick, Friendly, Logical recommendations, ease of approach and transaction are some words I'd use to describe my experience. I had gone in to buy a VW but bought a used Lexus ES 350 instead, as the quality of the car was impressive and I definitely wanted to own it.

AnnaJel

Mar 25, 2013

My family has dealt with Volkswagen Westside for a couple of years now and not without reason. Bobby was very helpful in finding a used VW that would come up to what I wanted. He proved to be patient and explained very well. The overall very positive experience was a little clouded by the extremely long wait and complicated paperwork, which was not Bobby's fault though.

Katherine1

Mar 22, 2013

My husband and I went to Westside VW to purchase two cars a new and a used. We live about 50 minutes away and there are closer VW dealers to our home however I love the experiences I have had in the past when dealing with Westside. We had Steve as our salesman; Steve is a wonderful man to deal with he is very knowledgable about VW, friendly, and cares about the customer. I have been a VW customer for many years! You have made my husband a lifetime customer also now. he could not believe what a wonderful experience it was. Thank you for the wonderful service! This dealership make you feel like family. I have and will continue to highly recommend this dealership and salesman to friends and family. It was a wonderful experience, as always!

Zoot

Mar 22, 2013

Helton was very helpful with the purchase of our new family car. We got a good price on a car that we had seen online and Helton did a great job walking us through the process.

NEvelyn

Mar 19, 2013

This is my 9th car from Westside VW and my 3 car from Helton. The dealership is great but Helton's attention to detail, willingness to listen, and selling me what I want is what put me over. I would recommend him to friends and family!!

sunnydeanna

Mar 19, 2013

I highly recommend Helton Cerqueira! I just bought my second car from him last week. Since purchasing my Passat from Helton a few years ago, I have had my eye on an VW Eos. When one popped up online within my price range at Westside VW, I emailed Helton to see if he wanted my Passat for the Eos. Within minutes of receiving the email, he called me and we had an appointment the next day. During my appointment, we found a different Eos that was a lease return with low miles that I bought that night! I was just over halfway through my loan with the Passat and did not know much about trading it in before its paid off, but Helton and Craig Erickson explained how it worked and the transaction was seamless. My loan interest rate was better, my car payment lower and my car insurance even went down. Helton is an exceptional member of the Westside VW Team who genuinely cares about finding you the perfect car! I appreciate his no hassle nor pressure sales approach and his perfect follow-up and communication. He truly went above and beyond with service and details to make sure my car was perfect upon delivery. I love it!!! Now, I just wish this MN Winter would turn to Spring so that I can drive with the top down on my VW Eos! :)

benpolk

Mar 18, 2013

November 2012I am very happy with my experience with David Hartman in connection to leasing a Jetta. Since September I had been in the process of looking for a Nissan Versa S (manual) and the process was unbelievable. None of the local dealers were able to get the product despite some making promises in order to get me into a showroom. For the past two weeks I had been talking to dealers in Chicago, and I put a deposit down on two different cars with two different dealers, but each deal fell through either because the dealer lost or damaged the car or the dealer changed their pricing at the last minute. On Friday of last week I found a third black manual Versa S in Chicago, but the dealership was so difficult to work with that I eventually gave up on the idea of flying down to Chicago to pick it up. Despite having loan approvals from four different banks, I couldnt buy a Versa.When I called David, things became a lot easier. He had the exact model I was looking for and the sales process could not have been smoother.Thank you David.Ben

elindo

Mar 18, 2013

Jim Southwell is an absolute professional! He is an excellent salesperson and gentlemen. Let me tell you, I hate car salesmen, but, Jim is the absolute best. He makes purchasing a car a pleasure. Thanks Jim!!

SueM4601

Mar 16, 2013

I had a wonderful experience. The sales staff was extremely friendly and helpful, even staying a few minutes late so I could test drive the vehicle I was interested in. They were very transparent, encouraging me to take the vehicle to an independent mechanic when I asked about that possibility. The mechanic I took the car to was so impressed with the condition of the car and all the recent improvements that had been made, he wanted to know what dealership I was working with. The whole experience was very pleasant and such a welcomed relief after a somewhat intimidating experience of looking for a used car. I feel so good about my purchase and would start at this dealership if ever I needed a used car again. A top-notch group!!!

RaymondHaisch

Mar 11, 2013

Fantastic working with you once again Brian. This is our 3rd vehicle with him and soon to be 4th. We love having a relationship with him and having him assist us with a process that we truely are not very comfortable doing. Brian loves what he does at VW and it shows in his smile and voice. He had a specific car ready to go for me when I came in and of course, I changed my mind on some details. Brian got me the exact car I wanted and had it expedited so I could take it home that night. Now that's great service. Thanks a million.

trilliant

Mar 11, 2013

Each time I come to this dealership, whether I walk in the front door or drive into the service garage, I am always acknowledged by one of the staff within a few seconds. The staff are always professional and friendly. This is the 3rd vehicle that I leased with this dealership and each time I have worked with David Hartman. He is a great salesman, he asks questions to see what my "needs are this time". He explains all the features and benefits of owning a VW compared to other brand vehicles of the same style that I have been looking at (ie: Tiguan, Escape, CRV etc.) David explains all of the buying, leasing options, advantages and disadvantages, he sits in the car with you and explains all of the features and how they work. He treats you as you are part of his family. David is not a pushy salesman, he lets you contemplate, think and he checks back to see if you have other questions to help you make a decision. He makes the buying/leasing process easy and smooth. I would recommend David Hartman and Luther Westside VW to anyone who is interested in a great experience.

mullere1

Mar 5, 2013

Flew all the way from MI to purchase a 2007 BMW 328i coupe with the sport package. The car was exactly as they said it was, and Bobby even picked us up from the airport! When I got there they had all the paperwork ready, and made the process go as smoothly as possible. I was impressed that they had even applied for new plates and transferred the title over to my name, so I had nothing left to worry about. I would definitely recommend Bobby and the team at Luther Volkswagen.

beth1014

Mar 1, 2013

From the very start, Nick Reynolds immediately made me comfortable he was smart without being pushy...he simply pointed out the differences in the VW models and he was knowledgable about other cars as well, which came in handy as I had already been to BMW, Lexus, Toyota and Honda. I had initially come in to test drive a few different models. Nick was quick to point out the different features and showed me how to use the technology available on the cars. I really had no intention of buying a Passat TDI, then I drove it, and loved all the features, especially the gas mileage and low emmissions-my other choice was a Prius. No doubt I made the right decision in buying the Passat, there is no comparison. I love it! Nick has followed through by calling me to see how I am doing, and he again, was able to answer every silly question that I have had so far. Very good salesman and dealership. Would highly recommend Nick and the team over at Westside.

MNExplorer

Mar 1, 2013

I initially went in to look at a black 2005 Passat Wagon but saw the 2007 one and bought that one instead. Bobby was great to work with, got me enough for my old truck to get the deal. Oh yeah, GO CUBS!

pjohn245

Feb 28, 2013

I purchased a new Jetta about 3 months ago and just brought it in for a courtesy service appointment. The process was SO easy! I just drove right into the service dock and they took care of the rest. The waiting area is very comfortable with great amenities to make your time their as enjoyable as possible. The employees servicing my car were very professional and courteous. Before I knew it, my car was done and they even washed it for me!

tracims1

Feb 28, 2013

Booby was great to work with and found the hard to find used Tiguan I was looking for! Easy process, easy sale, and no pressure! Thanks Bobby for the nice experience and for making the "wild cherry" look like a million bucks! :)

happysportwagenowner

Feb 27, 2013

I had my last car for 14 years and was not looking forward to the process of purchasing a new vehicle. But Luther Westside made my purchasing experience easy and pleasant. My salesperson was knowledgeable, friendly, and not pushy at all. They let me take the vehicle for 3 test drives. I wanted a manual transmission and they did not have the color I wanted in stock, but they did give me a bit of a discount for taking a vehicle off the lot instead of ordering one. The purchase process was smooth and not stressful. The finance department went over everything in detail with me. I received a few follow-up phone calls to make sure I was happy with my purchase and if any questions had arisen. I purchased a Jetta Sportwagen and I feel that I got a lot of car for my money. I love everything about the vehicle and the finishing work and attention to detail is excellent. I brought my car in for the courtesy check and was pleased by the service department as well. They did a walk around of the car with me and explained in detail what they would do and answered my questions. Everyone I had contact with at this dealer has been wonderful to work with, they are all pleasant and helpful. I would recommend this dealer!

Riddle

Feb 27, 2013

Great experience from start to finish. Not only did I get what I wanted, but they took a lot of time from their day to go over multiple buying/leasing scenarios for me till we finally got to a place I was comfortable with and which made the most sense for my needs. Would definitely go back again.

osbor001

Feb 26, 2013

I had a great buying experience at Westside VW. I had been debating between 2 types of cars, and Maura was very helpful in providing details delineating the differences between them. She did this in a professional manner without being demanding or pushy. She listened to what my needs were in a car, and helped provide me with appropriate options. All in all a wonderful car-buying experience. The VW won me over in its quality, details, and handling. Westside won me over in patience, friendliness and being informative.

Rreinstra

Feb 21, 2013

Kader was excellent, direct in determining our needs/desires for a vehicle, then narrowed our search to best car options available for best price. Paid a little more than planned but flexible payment options, and information he provided made everything fall in place. Kader was very knowledgable of cars and dealership, positive and NOT pushy. He made the experience very comfortable and pleasant.Thank you very muchBob and Megan

pavoni

Feb 18, 2013

I was looking around the internet for a used Golf TDI, and I found this nice 2012 Golf at Luther Westside VW. I gave the dealership a call, and Steve Evans walked me through the vehicle over the phone. He then introduced me to Brian Hahs in Finance, to arrange the financial details. Brian gave me a call 30 minutes later to let me know I was approved, and I placed a deposit on the car. I also purchased a plane ticket to Minnesota for Saturday, to pick up the vehicle. Steve picked me up at noon at the airport, and gave me a ride to the dealership. The car was in great condition as described, and introduced me personally to Brian. To make the story short, by 2 PM I was driving my new Golf back to Houston, TX. At 61 years of age, this was one of my best experiences in buying a car up to this day. Everything went very smoothly and quickly, with no surprises. I would like to thank Steve Evans and Brian Hahs again for a great job.

2613bluff

Feb 17, 2013

After a routine maintenance visit to Westside VW, we decided to have the value of our R32 determined. The used car receptionist referred us to Helton. Helton quickly arranged for the car R32 to be evaluated. While waiting for outcome, Helton asked why we were interested in the evaluation. We told him about an Audi roadster advertised on the internet. He suggested that the general manager could check into bringing the Audi into the dealership for examination. The next day we were able to take the Audi for a test drive and decided to buy it. Helton handled the transaction and other details very efficiently. That afternoon we drove home a beautiful red Audi TTS Roadster. Helton's knowledge and friendliness made the experience simple and enjoyable. We definitely will recommend him and the dealership to our friends.

miljosd

Feb 15, 2013

Helton was very helpful. He not only showed us vehicles that fit what we were looking for, he educated us on the Volkswagen brand, the cars themselves, and Luther dealerships. Helton was very kind and knew his stuff. I would send family and friends to Helton without hesitation.

darchib05

Feb 14, 2013

I gave David 5's across the board because his product knowledge is exceptional. Having visited a dealership across town - It became clear that Luther was more interested in providing an overall positive sales experience rather than focusing on price alone. We left the dealership happy and without any regrets. Overall, Luther was just more professional in the way they did business. It's what made the difference for us.

fackelmann

Feb 14, 2013

I was lucking nearly 1/2 year for a car. The market was full of everything but not really " THO ONE". 2 month ago I finally decided it will be a Mercedes ML350. After several nights searching the internet I realized thats would't be easy to get the right car with the right color in and outside end all the feature. Two weeks ago I get frustrated and started to look for other cars too (again). The same day I found my perfect car 2013 Tuareg V6. Everything was perfect on the car until I realized this car is in Minneapolis 1400 miles away...... It took me two calls (with a very friendly dealer), online flight/ hotel booking and 24 h later until I was in front of my dream car.The rest went very professional. It was just perfect, even the 1400 miles drive back home was fun in this VW. I would recommend everyone to check out westsidevw.com for cars with best rates. Several friends were immediately interested in your company and maybe they can also find a dream car like me.Thanks Helton........140.6 forever

jboertje

Feb 11, 2013

In my opinion, I already had the best car I was ever going to get - a 2003 VW Golf. Unfortunately, I lost it a few weeks ago due to the icy roads of Minneapolis. It took me a few days to get over the shock and start looking for another car. I knew right away that I wanted to stick with Volkswagen. I checked out all the dealerships and private sellers within a 100 mile radius of Minneapolis and St. Paul. Luther Westside ended up being the obvious choice. They had the best selection of cars and many of them were within the price range I was looking for. I called thier location and talked to Helton Cerqueira. He was very informative about the specific cars I was interested in. Because of my no-car situation, it took me a few days be able to set up a test drive. Until then, Helton kept in touch to let me know the car was still available and ready when I was. When I finally made it there, he took the test drive with me and ran through the specs of each vehicle. Helton was very easy to talk with and never made me feel pressured to make a purchase or spend more money than I was comfortable with. The whole experience went swimmingly, I feel satisfied, Helton was great, AND I drove away in another VW Golf!

jbyoder

Feb 4, 2013

I purchased a used car I'd found listed online. When I first phoned in to enquire, Helton was helpful and ready to set up a test drive on short notice; he had the vehicle ready to go when I came by an hour later. Test driving went smoothly, and Helton was prepared with any information I wantedwe discovered only one minor issue, with the sound system, and he arranged to have that fixed once I decided I wanted to buy. Financing and the final purchase went off without a hitchall in all, I was very happy with the experience.

MyVW4me

Feb 3, 2013

Superior Service!!! Five Stars ALL The Way!!!!! My Husband bought me a 2013 Passat Loaded for Our 23rd Anniversary.. Michele Made it so easy with all her Knowedge and Superior Service..The Staff at Luther Westside made the whole experience so much fun and Michele made the process so smooth. I got to drive my car right off the Showroom Floor..what a treat!! If you want the "Best in Service and Knowledge" you Have to go to Luther Westside VW!! Thank you to Michele Pogue and the Entire Staff of Luther Westside VW, I LOVE My 2013 Passat!!!!!

gbartell

Feb 2, 2013

I know now by experience why this dealer is #1 in the nation on Volkswagon. What a great experience with Doung K. and all they people I talked to there. They made a fair offer on my trade and had just the car I wanted. Thanks again for such a great experience. If I was to by a car again I would make the 8 hour trip again.

gina.rebischke

Feb 2, 2013

I went to Westside with my boyfriend a few months when he was looking for cars and worked with Jim, and so we came back when it was my turn to buy a car. Jim did a great job in helping me find a good car that was in my price range. WOuld definetly come back and recommend.

linbutler

Feb 2, 2013

I needed help coordinating windshield replacement with repairs; everyone worked together to get things done right and on time. Thank you. I will be back.

kirk0170

Feb 1, 2013

I went to get a part replaced under warranty. The service was timely but they forgot to clear the codes so my check engine light was still on. Mostly just inconvenient to go somewhere else to get it cleared.

PapaWillB

Jan 31, 2013

I needed a new "company car" and went into Car.com to find one. After a couple days I decided between 2, one of which was a Kia Sorento at Luther Westside Volkswagen. The two vehicles were almost identical in all aspects, yet Luther's was advertising theirs $1,500.00 less. I called the dealership and spoke with Jim Southwell who was very professional and willing to work with me and my schedule. Jim exceeded my expectations and I am very satisfied with my Kia and the service I received. I grabbed a couple of Jim's cards to pass along to my friends.

LarryKIA

Jan 30, 2013

I found this dealer online. I live 360 miles away. Working with Bobby S. I was able to work out a very satisfactory deal on a 2012 CPO Touareg TDI. Bobby made the deal work. As we were working on the deal I asked and was told that the Touareg had no dents. I was very surprised when I got there that there was one somewhat large ding on the roof near the rear tailgate. Something heavy had hit the roof. The damage went through the paint. I was told they hadn't seen the dent or it would have been fixed! After negotiations with a gentleman I believed to be a Sales Mgr I was finally offerd $150 to cover the cost of my taking the vehicle to a paintless dent removal guy myself when I got home. I didn't think $150 would fix it and it didn't. The dent could not be totally removed by a local technician with 15 years experience. The only way to fix it is to repair and paint the roof and $150 would not cover the cost.I lowered the overall rating because of the dent issue and how upper management handled it.

lloydc33

Jan 29, 2013

Overall experience was fantastic. I felt more comfortable than other dealership transactions I have experienced in the past. Only goof up was a slight mis-lable of the vehicle due to a 3rd party company they use to post used vehicles on thier website. Overall I give a strong recommendation to Gervona

michaeljmorris

Jan 29, 2013

This is the third vehicle I'v bought through Maura. She's very good. Really makes the whole buying experience one where you feel good about working with the sales agent. She's low/no pressure, and will try to go that extra mile for you. You can't go wrong working with her. She's a pro.

teknobabie

Jan 27, 2013

Jim was very helpful from the beginning. He gave me great details about the GTI, even though I did do some research beforehand, it was very helpful. He was very knowledgeable about cars in general, and VW's in particular. I also appreciated the time he took to review key things about the car. I would definitely recommend going to Jim if you are looking for a new or used car. He will deal with you fairly.

Luffy29

Jan 25, 2013

Bobby was very helpful in my car buying experience. On the coldest day of the year he was running all over the dealership getting me the best service/deal as quickly as possible. I would recommend anyone looking for a new or used Volkswagon to go to this dealership first.

Rachel29510

Jan 25, 2013

I just bought my first car from Steve E. at Luther Westside, and could NOT have had a better experience! I was completely terrified to make such a big purchase for the first time on my own, but Steve walked me through the process in the best way possible, calming all of my fears. In fact, he made it a fun experience! I never understood people who claimed to "love" their cars. And then I drove away in my Jetta! I could not offer a higher recommendation for Luther Westside VW or Steve E.!

SwellGalMary

Jan 25, 2013

I went in with an unusual problem and they figured out what was going on. In spite of it taking longer than they had anticipated they did not charge me more than the quoted price and offered me a free rental cal. Travino was great to work with and kept me informed of what was going on. In addition, their service center is spotless.

j seiler

Jan 23, 2013

We had been searching for a Tiguan in our area since October without any luck. In December we broadened our search to a 500 mile radius using the CarGurus website. That led us to Luther Westside Volkswagen, where we found the vehicle that met all of our criteria at the right price - except it wasn't a Tiguan, but a Touareg! I called the dealership and spoke with Helton Cerqueria. Helton walked me through the process of buying an out of state vehicle over the internet. He was very friendly and answered all of my questions, which made me more confidentin getting a deal done. A week later my wife and I made the almost 300 mile trip (one way) to Luther for a meeting with Helton. What struck me when we pulled into the lot was the sight of our Touareg, parked right in front and freshly detailed - it was an awesome sight. Helton was so easy to work with - very knowledgeable, professional, and laid back. He made the process easy and it was a pleasant experience. But there were three things in particular he did that made an impression on us: 1) We arrived almost an hour early, he changed his schedule to meet with us right away. 2) At one point in the negotiations, he didn't hesitate to meet an important request. 3) We arrived with one vehicle and were leaving with two - he drove his vehicle ahead to lead us back onto the proper freeway heading home, which put our minds at ease (even with a navigation system). Those three acts spoke volumes about Helton, the person and his servant-like attitude, and the quality of people at Luther Westside Volkswagen. We now know where to look first for our next vehicle.

#60DINtia111

Jan 20, 2013

Everyone involved from the set-up of appointment, Brian the service advisor, the shutttle drivers were all professional, efficient, and courteous from beginning to end.

mnhinkles

Jan 20, 2013

We were referred to Michele by a customer who have bought more than 2 VW from her. My husband contacted Michele wanting to test drive a used Golf in inventory. When we got there, we found out that the car was just sold. She arranged for us to test drive a Jetta and a Golf and while we were doing that, she found another option for us. We came back after our test drive and were told that there's a used 2013 Golf coming in the following week and would we be interested. The price quoted to us was so good, we had to put a downpayment to hold it for us. Anxiously we waited. Michele kept us posted on the status of the car and sent us pictures and information about the car as soon as it arrived. The whole process took a week and we love our new purchase. Thank you, Michele and the staff at Luther Westside for a wonderful experience.

Ken Cornea

Jan 17, 2013

I was looking for a Volkswagen Golf R and I had some very specific requirements as far a preferred equipment and colour. Luther WestSide Volkswagen had the model in the colour and equiped just the way I wanted. Jim Southwell made the whole buying experience painless and even picked my wife and I up at the airport the day we flew in to get the car. I was bringing this car back to Canada and Jim knew exactly what paperwork I would need to get an export stamp on the title when I crossed the border. Great car, great price and great people to deal with.

pkcarney

Jan 17, 2013

I bought my '83 GTI from Westside. It was a very different company at that time. I was interested to return to the "modern" version of Westside VW. They are close to my workplace. I grew up in an auto repair shop, so there are some things I'm looking for. So far, Westside has provided the professionalism I'm looking for.

AlexDevolites

Jan 16, 2013

Everyone was friendly and ready to answer all sorts of specific questions. The dealership is easy to find and easy to get to from the North but if you are coming from the South you may want to call and get directions so you don't miss the exit. The added bonus to calling ahead is they will get a vehicle ready for you when get there; if you know what you are looking for this can save a lot of time and really get the ball rolling.

dkparrott

Jan 14, 2013

I could not get my local VW dealer to give me any sort of deal, so I expanded my search. Luther Westside VW is 4 hours from my home, but they had the car I wanted (VW CC 4MOTION), and at a price that blew away my local dealer. I was able to take care of almost everything through emails and phone calls - including the valuation of my trade - and once I got to Luther, finalizing the paperwork took about an hour.The deal could not have gone more smoothly, and Doug Karnuth at Luther was a pleasure to work with. Buying a car long-distance is not something most people would consider. But based on my experience at Luther, I would not hesitate to do it again, and would recommend Luther to anyone.

Poetopera

Jan 12, 2013

Bobby, was terrific to work with, he understood our needs and helped to make our transition to a newer vehicle seemless. Love the car! Thanks Bobby!

Al King

Jan 10, 2013

During my inital visit to this dealership, I was greeted with what i would call "normal" interaction from my salesman. His intent was to get to know me a little and not just "make a sale". I understand sales and sales tactics as i own a large landscape company in the twin cities. I have purchsed over 60 vehicles in the past 15 years and my experience with David Hartman has been the best by far. On returning with my wife to drive the vehicle and make a decision, there was still a good feeling about it rather than the anxiety one typiclaly feels when in a car dealership. Rather than ringing the bell and letting us wait alone in a room as the paperwork was being completed, David spent nearly 45 minuets going through every detail of the vehicle with my wife. There are things that she now knows about her car that she may have never known which makes her feel more comfortable in it right from the start. I would absolutely push anyone I know in the makrket for a vehicle in the direction of Luther Westside VW and David Hartman.

chinese.takeout.9

Jan 9, 2013

Nice. Friendly. Patient. Terry and Scott (mechanic) were thorough and patient explaining what needed repairs and then prioritized them for me so I could choose what repairs were the most dire. The loby area was very comfortable with snack, lots of bottled refreshments, a sectioned area for business folks to work in, and clean bathrooms. The amenities makes a difference. I would go back because I felt these two guys cared about getting my car fixed right and they took a lot of time to explain the various types of repairs my car needed.

SequoiaRain

Jan 9, 2013

Rich was great! He was very helpful and knowledgable about the VW brand. He was able to help me understand the variety of features with each model and how to decide what was best for me.

beelave

Jan 8, 2013

I just recently bought a new 2013 VW Jetta from Luther Westside VW! I was extremely happy with the service and people here at this dealership. I got exactly what I wanted in a car and it was the easiest process ever! I highly recommend this dealership to everyone!

JunichiWinkel

Jan 8, 2013

Dustin Reed was very helpful without being a high pressure sales person. That made the process of replacing my 2010 GTI (coming off lease) pretty painless. He made sure everything went smoothly and did great job of explaining the features of the 2013 Golf R that I got to replace the GTI. A no muss/no fuss experience.

tonyfoster27

Jan 8, 2013

Very nice dealership, friendly low pressure sales people, good stock of autos, everything works! Quick close on deal with limited pressure for additional service warranty.

Jmcna007

Jan 5, 2013

Superb doesn't even begin to describe our experience with Luther Westside Volkswagon. Gervona Jackson went above and beyond in helping me find the most reliable, comfortable, and stylish car. She showed me a wide variety of options and web saved the "best for last". She made this an enjoyable and unforgettable car buying experience. I would recommend anyone to come and purchase a vehicle with them.

ethelrichards

Jan 3, 2013

Felt very confident doing business with them. I definitely recommend Luther VW to everyone. No hidden information and they encouraged me to ask questions and exceeded all my expectations

romvf

Jan 3, 2013

Coming from Lincoln, Nebraska and purchasing a vehiclee in Minneapolis can be a difficult chore. Helton Cerqueira at Luther Westside VW made the entire experience a joy. He was responsive to all the questions I had and did everything necessary to make the deal happen on my time frame. My experience in person with Helton was just as enjoyable on a busy New Year's Day at Luther Westside. Helton truly made this a professional and positive buying experience. The car is beautiful and was exactly as Helton had described it. I appreciate his honesty and how he conducted himself throughout the experience. I am now an advocate for this dealership and Helton. I would recommend them and will recommend them to anyone purchasing a vehicle in the MSP area.

bushdog_me

Dec 31, 2012

I just took delivery of my brand new Tiguan and my overall experience with Westside VW was outstanding. It was a totally hassle free process. Westside presented their best offer right up front, of which conformed to my research to what my trade in value was of my old car. Maura was extremely knowledgeable and helpful on the VW products, and was able to answer all my questions related to the two different VW's I was inquiring on. Maura also followed up on arranging to get me some new snow tires after the sale. I really appreciated all her efforts in the transition to my new car. When it came time to write the check, the financial process was a breeze. All preliminary financial work was completed prior to my visit, so all we had to do was review the final numbers and sign the documents. It was very quick and easy. I was also most impressed with the entire VW product model lineup. I test drove several different makes and models, and I found VW to have the best overall craftsmanship for fit and finish, plus the materials are of a higher quality for a very pleasing look and feel. Thank you very much for a job very well done!

kjsmith12

Dec 30, 2012

We rated this dealer excellent because Gervona was absolutely fantastic! She answered all of our questions without being pushy or trying to sell us something other than what we were looking for. She took the time to research a different vehicle at another dealer to help us make an informed decision and she kept us updated on our position in the process. She is a great multitasker! Thank you for making our experience superb!

A_Z

Dec 27, 2012

Just one thing, we decided to make a purchase because of the employee, who worked with us. He demonstrated top professionalism with unique bland of genuine human touch.This combination of skills is rare and it works extremely well.Thank you.

Nancybo

Dec 23, 2012

It was a very easy and pleasant buying and trade experience. I Would definitely go back to them for my next vehicle. Follow up to make sure all was well was nice too.

Jhadd54

Dec 21, 2012

Maura and Westside VW made my first purchase of a car a huge success. They all worked really well with me and made me a very happy customer. Within just a few short days I was in the dealership picking up the car of my dreams. I just leased a 2013 Jetta SE and I couldn't have left there a happier person! I can't wait to do more business with them all in the future, and refer Maura to all my friends and family!!!

tarynh555

Dec 21, 2012

Rich went above and beyond to help me get a new car. He really went out of his way to get me my new car. Love it!

organmandan

Dec 20, 2012

Doug made the whole car buying process very easy. He was not pushy, he took time to explain all the details and facts, and when it came time to buy, it was effortless. Truly Doug, and all of the staff at Westside VW pride themselves on customer service, and making sure that we get the best deal on a great car! I would recommend Doug and Westside VW to any and all of my friends and family. TOP NOTCH!!!

ChristinRueter

Dec 18, 2012

Jim was very pleasant to work with. He took the time to figure out with us what the best used car for our purpose was.He was patient, very informative and helpful, friendly, enthusiastic and just pleasant to work with. We had a very positive experience with him and will recommend him as a terrific salesperson.

DavidTownsend

Dec 17, 2012

This is my first VW and it's a 2008 Touareg. I bought it used from another non-VW dealer, but I figured I would bring it to someone who knows their product. Deanna Baily made me feel welcomed and important from the first moment we spoke on the phone and has continued to do so. She is always very courteous and moves quickly to get my problem resolved so I am waiting for as little time possible. It's always nice to see someone who takes the extra effort to make sure things go smoothly. I have dealt with others at Westside VW and every employee is very courteous and seems to enjoy what they do. I give credit to the Westside VW management for creating a good working environment.

DillonHasselmann

Dec 17, 2012

They helped me find the exact car I was looking for and the salespeople were very friendly. I will recommend anyone looking for a vehicle to visit this dealership.

drutlen

Dec 10, 2012

Losing your job is never easy and having a large lease payment can really stress you out. But Brad Davidson made it very easy to turn in my 2011 Tiguan and get me into a 2013 Passat for a significant savings. He told me that I would learn to love this vehicle as much or more than I loved my 2011 Tiguan. Then two days after taking possession, Minneapolis got hit with a 12"+ snowstorm. There were over 900 accidents state-wide. The Passat didn't slip and I am becoming a believer -- fast! Thank you, Brad, for your help in making me a loyal VW customer!!!! This is our family's 6th VW purchase/lease, and I am sure it will not be the last either!!

sawdustgf

Dec 8, 2012

Excellent price, friendly people, quality cars, good trade value, good financing plan, very fast transaction. We were treated well and the time to complete the deal was pleasingly quick.

sdecaster

Dec 7, 2012

Helton Cerqueira - Was excellent to work with, he is honest and straightforward and patient with the customer in answering questions and making sure you are completely satisfied. I have purchased cars from Steve Hendricks for years and his integrity and fair dealing are second to none. I know that he and the rest of the Westside Staff will always be there to ensure you are completely satisfied with your purchase and vehicle.When I am in the market for a car I don't even go anywhere else.Top notch dealership, Management and staff. I always refer anyone in the market for a new or used vehicle to check out Westside VW.

grayd

Dec 3, 2012

We were dreading the car-buying experience, not having been through it for 10 years. We were pleasantly surprised when talking with Jim and the finance staff, with their transparency and knowledge about the car we wanted to purchase. The financing was very competitive and the dealership was very fair in what they offered as trade-in value for our old car. So glad that dealers now have fair value pricing and we no longer need to play the car-buying games we did in the past!

hannahbanana

Dec 3, 2012

This was a great experience. First time buying a new car and I was very nervous. Everyone was friendly and forthright snd made me feel comfortable with the price and service guarantees. I would recommend these folks to anyone!

dbrekke

Dec 1, 2012

I knew what I wanted before coming into the dealership, but Rich was extremely helpful in offering suggestions and helping make the final decision. He worked around my schedule and we got everything done over my lunch break. This is the second car I've purchased at Westside and I look forward to my third.

pjohn245

Nov 29, 2012

I came into Luther Westside looking to trade in my current car and lease a new Jetta. David was very friendly, honest, and made the process very seamless and easy. He was extremely knowledgeable, not only about the new Jetta I was looking at, but also about my current car and the trade in value. The dealership is very clean and has all the amenities to make your visit as comfortable as possible. I was greeted immediately and everyone I met was friendly and courteous. I will most certainly recommend Luther Westside to friends and will be purchasing cars there in the future!

dennis

Nov 23, 2012

Bobby and Jim were great, suggest you double their salaries. Luther typically has the best cost on premium used vechicles and the best trade-in values. Also, receptive on paying for the little things and makes the buying experience easy. Example, we had a tire with wall damage, you purchased and installed a new tire. Car only came with only one key, you purchased another key and mailed to us. And all with no hassel. Think they are focused on sending the right message that in the future, will make us check Luther first, on our next purchase. Overall, good experience.

smcelrath

Nov 19, 2012

This is my second sales experience with Brad. He is a delight to work with and both times has taken excellent care of my needs. I would have no problem referring friends or family to Westside and in particular to work with Brad.

RWoodall

Nov 16, 2012

I would recommend Luther Westside Volkswagen because of one person: Gervona Jackson. From my first phone call inquiring about the vehicle to the afternoon I drove off the lot, Gervona guided me through the entire process. Gervona was knowledgeable, explaining every detail about the car, no matter how small and made me feel extremely comfortable purchasing the car. Because I had to travel over 200 miles to Luther Westside Volkswagen, my contact with Gervona was by phone. She was very reassuring about the quality and condition of the car. We handled 90% of the sale by phone and when I arrived, the car was even better than I expected. Gervona treated me with respect and made me feel like a friend of the family. Gervona made my purchase a truly enjoyable experience. That is why I would recommend Luther Westside Volkswagen for the quality of the vehicle and Gervona Jackson for being a true profesional.Sincerely,Richard Woodall

fresonkm

Nov 12, 2012

helped me find a great car at a great price my salesperson jim was very helpful fiding the right car that i wanted and i did drive nine cars before i did buy one.

clandreville

Nov 11, 2012

I needed a used car for my daughter--her first--as well as a vehicle that could take the place of my totaled minivan for carrying things around. (BTW, I was rear-ended--not my fault:)). I had heard from friends that Helton was someone I could trust and that he had excellent attention to detail. I chose to shop at this dealership because of his reputation.Helton talked with me about my requirements and showed me some cars that he thought might be suitable for me. Although I liked some of them, I didn't love any one of them. Helton didn't pressure me to settle. THAT was refreshing!!! Instead, he told me he would keep an eye for a car that would be perfect for me. It wasn't long before he called me to come back to the store. He had five more options for me to evaluate. I like two of them very much. Again, Helton was patient with me as I tried to decide which car was best. I decided on a car, bought it, and have been very happy with it. I bought a warranty, but I haven't had to use it because the car has been very reliable. I definitely had a great experience here and with Helton, and will recommend it to my friends

Beetlefan

Nov 10, 2012

Went to Westside to get service done on my Passat. I ended up leasing a 2013 Beetle. Awesome sales experience, Rich was incredible. Rich was able to get a great trade-in for my Passat and the choice of a Beetle for me was excellent. I've been looking at the new Beetle for a while, but didn't think I would be able to work out a trade with my vehicle.Rich was able to get me top dollar for my trade and made the buying experience completely pain free. It was the best car buying experience that I've ever had.The process was quick, they were honest and treated me very well. I had a very positive experience buying this car, something that I usually do not enjoy.Thank you very much, you've made me a very happy customer.

Normalcouple

Nov 9, 2012

Shopping for cars had never been something that I particularly wanted to do, or enjoyed doing, however, we have now purchased our last three cars with Helton and each time has been a very good experience. The service he provided to us was excellent. He is very knowledgeable about different makes and models and very competently answers whatever questions we have. Helton was very helpful in finding the right cars for us. He cared about what mattered to us and never pressured us to buy. I don't have any reason to consider buying from anyone else and will definitely call on him the next time we need or want a car.

rnd79

Nov 5, 2012

I had a good idea of what I wanted before going to Westside. I had less than positive experiences at other dealers, but everyone I dealt with at Westside was friendly and cared about getting me exactly what I had in mind. Rich addressed my inquiries in a knowledgeable, professional, and friendly manner. I felt taken care of and I look forward to future visits to Westside.

jon yeager

Nov 1, 2012

Jim is an outstanding service and support person that brings excellence to the VW auto industry. Our questions were well explained and provided confidences in our decision to move forward. Since then, we are very played and have no regrets with the choice we believe was best long term. In addition, Jim's commitment for follow up is outstanding. We believe we are in the best hands for keeping an extraordinary vehicle for many years to car with little or no issues. Jon Yeager

Liza2

Nov 1, 2012

Michele was excellent! Going in to VW I was looking to purchase my first car. I was nervous but knew I loved my first Jetta and wanted a second but wanted to see all my options. Michele was patient showing me multiple cars and letting me test drive them. We were literally there ALL day and she never pressured a sale. I brought my dad along to help with the process since I am green to the experience and I was very pleased that she addressed me though out the process. I have walked out of other dealerships because they address my father only, yet I'm the one signing the check. Michele was fantastic getting me into the exact car I wanted by exhausting all my options. She even scheduled my next day appointment to have my spoiler put on. I was more than pleased when I went to drive off the lot in my brand new car and I had a full tank of gas and a bag of goodies Michele had provided. Great experience all around!

hlhines

Oct 31, 2012

I was not sure what I was in the market for, new or used. When I went to Westside VW, the service was above and beyond. There was no pressure, just knowledgeable information made available to me by a great sales representative. Rich Meredyk helped me from beginning to end. After looking at a few cars and taking some time to think about my options, Rich followed up with me in a very non-pressuring manner. He helped me drive away in a car that not only met my needs but that I love! Rich will be handling all my car needs in the future.~Holly

Jcorne1

Oct 30, 2012

I received amazing customer service. Carole Jean made the process of leasing flawless. She went out of her way to make sure I got the exact car I wanted. I would recommend West side to anyone interested in a new car.

AmyPhimister

Oct 26, 2012

I had a great experience with Bobby Scala and Westside Volkswagen. The car is used but in great shape and Bobby showed me how to work all the extras. There was no stress involved and I would use their dealership again in a heartbeat.

EZe-cig

Oct 25, 2012

Vad, my pre-owned sales rep was friendly and informative. I bought a used 2006 Mazda 6 Sport. When after a test drive noticed a light out on the headlight array Vad said they would fix it and they did. If your going there to "haggle" a lower price good luck, prices don't appear to be open for negotiations. I did get the tank filled though free of charge, which was nice. Overall a very pleasant experience and would highly recommend Luther Westside Volkswagen. Thanks Vad. Oh yeah, I like my car very very much. Randy.

foxymcguire

Oct 23, 2012

I have purchased from Westside VW in the past. They have consistently had great Sales staff and service, so I decided to try them again this time around. This time was no exception! Once again I had a GREAT buying experience at the dealership when we came in to purchase our VW Routan. The Management and Sales Associates are so helpful and friendly, low pressure, and they really know their stuff. Steve Hendricks is always so much fun to talk to and work with and Jim Southwell is a 5 star Sales Associate! We loved working with Jim will send more business his way when we have a chance. He was so easy to talk to, he knows and loves german engineering, (like I do) and it seems clear to me that he does this job because he truly loves these cars! Buying a car is nerve wracking and to have an experience like ours really took the pain out of buying this car. Thank you so much for making our purchase so enjoyable! We love the Routan! They will see us again when we are in the market for another vehicle!

Linda Heuer

Oct 16, 2012

My 2012 Golf is the 4th VW I have leased from Luther Westside Volkswagen since 2001. The dealership has always been great to work with and the service dept. very good too. My last dealing with Michele Pogue was awesome and came together over the phone since I had driven the Golf back in July. This is the second time we have worked together and probably won't be the last. Considering I keep coming back for 10 years now says alot about the service and staff. I love my Golf and VW.

Meredythe

Oct 15, 2012

I had an appointment to check out a newer Passat with high mileage, but great looks and power. When I told Bobby that it wouldn't be the best for me because of price and potential problems, he knew his inventory and brought out a 2004 with low mileage and a better price. He worked with my trade and got me a great price and super loan so it could drive it home. The whole experience took less than two hours and everybody was terrific. I am sending friends and family to find the cars they need from Westside and Bobby Scala.

Dweisel

Oct 14, 2012

This could not have been an easier transaction in any way with two fine representatives of this company. They were very thorough in providing information and getting the deal completed in an expeditious and professional manner.

33ross

Oct 11, 2012

Nothing too terrible to say about my experience, however I guess I expect more from a dealer when I'm about to drop $20,000+ cash on a vehicle. My sales guy had no personality, gave me very generic answers to my questions and wasn't friendly at all. I think he knew right away that I was going to purchase the vehicle I had been looking at for a while so he probably figured he didn't have to put forth any effort in the transaction. He actually snickered at me when I asked if there are any buyer incentives for paying cash instead of financing the vehicle. What do I know...? I haven't purchased a new car in 10+ years. He did, however, go out of his way to help me install my car seat in the new car as I was struggling big time. The last thing I have to say is that I was appalled when I got home and realized my tank of gas was almost empty! Had I noticed this at the dealership I would have demanded they provide me with a full tank.The business guy, Keith, was very nice and friendly but rushed through all the paperwork. They appeared perplexed that I wanted to know what I was signing. All in all I'm thrilled with my car but not with the dealership.

cavcolonel06

Oct 10, 2012

Excellent sales experience working with Carole Jean. Went out of her way to ensure I could pick the car up that day. The price was good, but there is little room for negotiation. I would recommend them to friends and family, especially Carole Jean. Finance officer was professional and low pressure to purchase extras.

JackieinDuluth

Oct 10, 2012

We originally purchased a VW TDI brand new in 2001 from Westside Volkswagen. That experience was a great experience and we were happy with the car. We moved to Duluth, Minnesota and thought we could get the same friendly experience from the new VW dealer in town- but it was incredibly different. After almost being soured by the whole experience and possibly not buying a VW, my husband spoke over the phone with a saleswoman, Carole Jean, at Westside Volkswagen. She reassured us that our experience would be good with her, and the price was far below the price Duluth VW was asking for the same car. So, we decided to take the four hour drive from our home north of Duluth and meet Carole Jean in person. She was very pleasant and easy to work with. She took her time explaining all the new features of the VW TDI and was enjoyable to be with. The finance manager, Charlie, was also pleasant to work with and helped us out with no issues or hard sales. I would highly recommend this dealership to anyone looking for a car- even if you have to drive four hours to get there.

qtpiebf21

Oct 9, 2012

The staff at Luther Westside are so friendly and helpful. Made the experience fun rather than stressful! They knew everything about every car and helped us make an informed decision within our budget.

ropefreefall

Oct 8, 2012

I had an overall excellent experience with Westside VW. Gervona quickly called me about an internet inquiry and was very friendly and helpful with all my questions. They had one of the best selections of used Touareg's I could find and all had resonable prices. Gervona continued with excellent customer service when I arrived in person late on a Saturday and helped arrange multiple test drives before I eventually found the vehicle I wanted. Both her and the staff did a fantastic job getting the deal done quickly and even stayed after closing hours to get it all finalized. I will come back again!

ajdamesic

Oct 4, 2012

Had an exceptional experience. Stopped by dealership out of curiosity (was on my way to a Mazda dealership). Brian helped not just change my mind about getting a VW but made sure I got the best deal and customer service possible.

greg Kellermann

Oct 2, 2012

I was greeted and treated very friendly. They listened to my concerns and offered a solution. Car was delivered as promised while I waited. They offered me refreshments and newspapers for passing time.

jean.kleifgenkoeller

Sep 29, 2012

Great service and a comfortable lounge to work in while I waited. Prices are high,but for me the convenience offered by the facilities and peace of mind knowing it is done right is worth it. I'll be back. :). The team in the service department are friendly and professional.

CC Lover

Sep 24, 2012

Once again, Luther Westside made my car shopping and buying experience as enjoyable as possible. Brian Trevino in particular exceeded all expectations I ever had about a car salesman/specialist. His sense of humor and knowledge of VW's kept us at ease throughout the entire process. Thanks again Westside, and Brian, for a fantastic experience!

mrhrrs

Sep 17, 2012

The service was excellent service, and the car is terrific. The showroom and lounge are clean and bright. Staff extremely helpful. Financing was easy to arrange.

ashleeoliveira

Sep 10, 2012

Great customer service, very speedy process, absolutely love the car and sales/finance staff was extremely helpful and took care of all my needs with the new vehicle purchase!

dalesmom

Sep 10, 2012

Started off on the wrong foot when the car I was promised as certified, wasn't certified. Then they wanted $500 more for another vehicle that was identical but certified. I gave up and went back to looking at GM vehicles. My husband did some more research, and found another vehicle on their website. It had everything we wanted. Reluctantly, I called our salesman, and made the agreement to purchase this one. He was not available the night we were ready to purchase, so he politely passed us off to another salesman. He took care of us with kid-gloves. Every question was answered to my satisfaction. The car was delivered that evening. I understand that it is his job, but it seemed like we had a lot of extras from the finance dept shoved down our throat during the process. He was polite about it...but there was a lot of up-selling going on. All in all, I am very happy with my vehicle. Still don't have tabs yet, and haven't had to go to servce, so we'll see what happens next...

jmceachran85

Sep 10, 2012

I had a wonderful experience shopping for a used VW Touareg. Helton was very informative and knowledgable about the different features and model years. He helped us evaluate what was best for us and helped us think about different purchase decisions. I did not feel any pressure to make a decision and had plenty of opportunities to test drive and look at the vehicles I was interested. We enjoyed getting to know Helton and wish we hadn't found the car we wanted so quickly so we could have worked with him more.

mrimprov

Sep 4, 2012

I purchased a new Golf from Brian late one Wednesday and had a fantastic experience. He was very knowledgeable about the cars and helpful in finding one that fit my budget. I was able to test drive the models I liked and he was attentive to my needs without being pushy. Highly recommended.

rjscorps

Sep 4, 2012

We are a returning customer of Westside VW. Great people and excellent selection of used euro cars for the automotive enthusiast. Chris is one of the best people you will ever deal with in the car biz...extremely knowledgeable about all types of cars and just wants to find the right car that makes the most sense for the buyer. Came in looking for an Audi or BMW but was pleasantly surprised at the "lot of car for the money" quotient on the VW CC.

kevin.judd.39

Sep 3, 2012

I purchased a used Jetta from Westside VW over Labor Day. Vad, the salesman, was very helpful. When I told him my price range, he honored my request. He did ensure I knew what I would get at the next price level up, then helped my find a great fit in my stated range.He helped compare models and competitor's and I felt he was fair and trustworthy. At the end of the transaction I purchased the Jetta he recommended, and am very happy with the purchase.I give high ratings to the other people who helped me at Westside; the "banker" who secured a loan from VW at my target rate, and the lady who handled the final paperwork. They were very friendly, upbeat, and knowledgable. I felt like I was helped though the process, and not pressured.I am impressed with the Used Certified programs offered by VW (and Toyota). This was my first purchase of a used car from a dealership, and it was a huge help. I know I could barter a few more dollars off of price from an individual buyer, but the savings of interest rate Westside VW got me more than offset that (half a point under my CU).

jason.mcguire.77

Aug 28, 2012

I was looking to lease a new 2012 Jetta SE with a manual transmission and Luther VW had just what I was looking for. I worked with Maura and she let me test drive the 2012 manual Jetta SE w/ convenience and sunroof package multiple times until I was comfortable with making the decision. I was unsure at first but after a few days of thought and one more test drive, I knew this was the perfect vehicle for me. I was also worried about financing due to the fact that I do not have much for credit history but luckily Maura helped me out big with getting me into a program made just for recent grads. It got me "A" tier financing and also covered my first months payment! I was super happy about my experience there and I will definitely be a return customer in the future.I have never had a car dealership do so much to make sure that all of my needs were met and that I was comfortable with all of terms and the vehicle before I signed the papers. Great experience, thanks Maura!!

kkrtz

Aug 28, 2012

Westside VW provided a very unique car buying environment compared to other dealers I had visited. They were truly focused on selling cars and not playing silly games. They provided a "fair" quote (significantly less than any other dealer) on their initial response to my internet request.They handled all my out-of-state paperwork saving me the time of waiting in line at my county offices.In summary, I saved money and I was treated very well. Westside VW will be the first place I shop (and most likely last) for my next VW.

duff0109

Aug 24, 2012

I had a fantastic experience purchasing my new VW. Both Brian and Steve went out of their way to take time with me and answer all of my questions. They were both very knowlegable about the cars they sold and even cars they didn't sell. I couldn't be happier with my purchase and I will definitely be returning to Westside VW in he future and recommend them to friends and family. Thanks guys!!

Farzannavab

Aug 24, 2012

For me dealing with this company was a hassle free dealership. Fair and competitive price was given. Test drive was arranged with no wait and with the actual vehicle that I wanted to purchase. Salesman was knowledgable, polite and accommodating. No surprises at signing the papers and no need for negotiation.

stevenwieland

Aug 24, 2012

The car needed an alternater belt, tensioner, cabin air freshener & I added the timing belt,water pump, under body protection shields. The car is great- quieterengine sounds great. The service tech did stay with me all the way through. I am very happy with the service. thank you, Steve Weiland

Mplsbeb

Aug 13, 2012

I leased my 4th bug from West Side VW. The dealership is great; professional, friendly, and very straight forward.I will continue doing business with them as long as I lease or buy cars.

axiom71

Jul 11, 2012

Went in to look at a used VW but it had sold the previous day. Decided to look at a few new models and deliberate about the 0% financing deals.Maura was very helpful and patient, explaining the subtle differences in the vehicles and options packages - highlighting key things I told her were important: stereo, transmission, mileage, performance.We drove several models that would have worked out very well. They made a strong offer on my trade-in to get the deal going.I ended up with a '12 GTI 4dr with the DSG transmission and am VERY happy with the car.Throughout the process, I didn't feel pressured, annoyed or ignored. It did take a long time to drive/decide - but most of that time was due to my own indecisiveness about model/options. Maura even had two different cars pulled from storage lots into the main lot so I could evaluate them.This is exactly the way a customer wants to be treated! Thanks Maura and Westside for keeping it classy.

JasonWalden

Jun 7, 2012

This is now the third car I've purchased/leased from David Hartman. All three have been nothing but a wonderful experience. David is kind, understanding, and extremely helpful. I've shopped around a fair amount at other dealers, I can safely say that I've never trusted a salesperson more than I trust David. It's almost a certainty that he will have my business in the future as well. I'm a Volkswagen owner for life!

rippleyl

Jun 1, 2012

The guy in the back room computing the final price seemed slow! Everything else was perfection exemplified to perfection! I found Helton able, smart, attentive to our wants and in general rendering service to the max.

anthony8888

May 31, 2012

This was the second time i bought a vehicle from Westside and as the first time I am very happy with my purchase. It's nice to know that Westside shows you vehicles that fit your needs and budget, not ones that they would like to get rid off like many other dealers do. I drove 10 hours to pick out a vehicle and I am glad I did so. Joe Freund was very professional and helpful, I can highly recommend this dealership to anyone!

BEN2012

May 30, 2012

Drew is always best in class when it comes to buying a car and the VW experience is always top notch. The process is fun and they work within your budget to ensure you get into the right car for you. I highly recommend Drew and the Westside team.

Supplychic

May 30, 2012

I drove from the Valley City ND area to buy this car. I was there for a total of three hours, before I could drive off of the lot. I stressed the importance of needing to get on the road before rush hour since I had a 5 hour drive ahead. They just didn't seem very organized. I already had financing through my bank(made that clear) and they still ran my credit and tried to offer me financing through another lender. I was never given the Luther gas discount card. If I would have known it was going to take this long, waiting around...I would have paid an extra $1000 and just bought it from Valley Imports of Fargo.

dlhosch

May 29, 2012

The experiance was exceptional as always, very professional. It was very straight forward. Thank you, I love my new car, I will be back and will certainly refer friends or anyone looking for a good auto buying experiance!!

Samantha Jekot-Graham

May 29, 2012

My Husband Robert and I were very statisfied with our Westside VW experience. David was informative, kind and had a wonderful sense of humour. This is the fourth car with have bought at Westside VW and every experience has been wonderful.

Bwardwell

May 28, 2012

Great overall experience!Have used these folks for a resource over the past 20 years whether I bought a car from them or not. Always 1st class to deal with.

dzupke

May 26, 2012

You facility is dirty. Look at the vents and floors. Sales floor was dirty in the corners. Dissapointing considering what a great staff you have.

TJolly

May 26, 2012

Second purchase at this dealership in 12 months. Overall I feel like we got a fair deal and a quality vehicle for the price. The detailed overview of tghe vehicle for my son who is a first time buyer was quite valuable.

SallyHDH

May 25, 2012

Westside is a great place to do business! The sales force is knowledgeable and very friendly. Best of all for me, they have been quick to answer questions on E-mail. I would highly recommend the folks at Westside!

newbeetleowner

May 24, 2012

If anything, I'm not super satisified with this review process. Brad was fantastic, and super patient with me while I waffled on what I wanted over a period of three weeks. Car salesmen have the worst reputation, and Brad definitely defied it all.Not only did I leave with a cute new car with awesome features, but I had some peeps, a new snazzy keychain and two reuseable bags.

cadzooks

May 23, 2012

My wife and I received great customer service with no pressure whatsoever. We love our new Passat and enjoyed our car buying expierience. Thanks Westside

dgalle

May 23, 2012

Maura was great to work with. She was knowledgeable about the products, and I feel she understood what we were looking for in a vehicle. Maura was able to answer our questions, or give us the tools to make our own decision. Though the car we wanted was not on site, I really feel Maura went out of her way to insure that we got what we wanted. Thanks, Maura.

TeresaMWard

May 23, 2012

Working with Rich Meredyk made the purchase of our new Passat at Westside VW a great experience. We very much appreciated his pleasant, helpful, informative, no-pressure style. He was very thorough, patient and answered all of our questions. We would definitely recommend Rich to any of our friends and family interested in a VW for their next vehicle purchase.

rbhughes7

May 22, 2012

Sales and Leasing agent Chris Crockett made my experience in purchasing a Passat very enjoyable. He was personable, attentive and informed. I appreciate these qualities.Thank you,BDH

kc0ker

May 21, 2012

Thanks so much for the quick service and sale of my new 2012 TDI Jetta. I appreciate the understanding and quickness in obtaining the numbers needed to make this sale work. I was impresses with the speed and ability to negoticate a quick deal. Thanks to all for making this happen.

asulub85

May 19, 2012

I was have gotten my current 2006 jetta serviced at the service center and always experienced a pleasant experience. Bobby Scala ad Charlie from the business office have been extremely helpful and made my recent new purchase a pleasant experience. Thank you so much!!

dhshirley

May 15, 2012

The employees are always pleasant, the shop is clean, it is easy to schedule and appointment, quick service, very detailed and keeps you informed. Fixed right the 1st time.

Rethwill

May 15, 2012

Luther Westside VW has always given geat and courteous service. The repair, priceand length of time is appreciated before beginning the service !!I will continue to go to them for service and sales or leasing !!!

us277685

May 15, 2012

Michele and Dustin did an excellent job with me. Even though I ended working a bit with both it was seamless and an overall joy working with each. I would reccomend the dealership to others.

rarthuranderson

May 14, 2012

Marua knows her inventory! When I called her to let her know that I was shopping for a new car, she went ahead and picked a few cars for me to drive when I came for out appointment. That's customer service!

moodviolet

Apr 9, 2012

March 19, 2012. Another positive service experience with Westside VW, Good work from Brian in service, Joe Freund and Dan the Tire Man. Appreciate the followup and friendliness of the service. LOVE the car I bought there in August, My daughter got relocated to LA, good tip from Steve Hendricks on a dealer in LA, CA area... She bought a 2012 Golf.....Dan Philippi....

KWminne

Jan 25, 2012

Terrible experience... Was very interested in buying a pre-owned (non-certified) vehicle from VW Westside. They do not negotiate on price so if you're like me and like to negotiate a good deal, don't come here. I am OK dealing with no-negotiation/no-haggle dealerships that offer competitive pricing... unfortunately VW Westside isn't one of them. They claim that they routinely compare their prices to maintain competitiveness... might be true if they're only monitoring the Twin Cities market, which is completely useless if there are only 1-2 other major dealerships. Start expanding your search outside of MN to other dealerships across the country, and you'll quickly find that VW Westside pricing isn't competitive at all. They don't seem to realize that buyers are more sophisticated now and it's easier than ever now to reliably purchase a vehicle over the Internet. I ended up buying a pre-owned "certified" vehicle from an east cost dealership and saved big time. If you're interested in overspending and dealing with arrogant salespeople shop at VW Westside... If you're like me and like to get a good deal, go elsewhere.

JSF3

Oct 18, 2011

The issue at hand has been the quality of the vehicle to start with. 04 Touareg. VW rushed this to get it out to the public. It should have been delayed at least by one year maybe two. Many Many issues which seem to have me at the Dealer Service Dept on a regular basis. I feel somewhat sorry for the "Service Advisers". They are doing what they are instructed to do. Follow VW standards and direction given from the manufacture. I will also say that VW America might be one of the worst groups I've ever dealt with. They pick and choose what they will cover with no rhyme or reason. My horn has gone out 5 times. 5 TIMES! They have replaced it at no charge to me at all but the last time they informed me that they would no longer cover the repair if it goes out again. Give me a break please. You cannot fix it right so let's put it back on the owner of the vehicle. The have been good about repairing some internal rust around the front door drive window. It now is happening to the passenger side. We'll see if they stand behind it this time I believe there is a 10 year corrosion warranty? How about when the entire electrical system, it has caused so many issues sense that they just wont admit to the cause. Brakes $800.00+ per axel every 6 months or so. It took three sets of tires to find one that would last longer than 20k miles,Goodyear Fortera.$900.00 x 5 changes(3 Fortera) I'm pretty sure I have spent no less than $12K on repairs not including tires. I now have 182000 miles on the vehicle and hope to be able to drive it two more years. Looks new in and out but I need to drive it that long without any further major expenses to get my money out of it. Wish me luck.I feel somewhat lucky to have worked with a "Service Advisor" Gene K. He totally understood what I have gone Thur and has been in my corner when fighting VWA. Thanks Gene!I blame myself for purchasing a vehicle on it's first year out on the market. My bad on that. Never again. Would I purchase another VW? Yes we already did. 2011 Tiguan. So Love it. If you look at service records of VW compared to BMW, Mercedes, Audi, Land Rover. VW does come out ahead the others but not by much. Bottom line is know what your getting before you by it.

moodviolet

Oct 18, 2011

Excellent purchasing experience with honest, informative dealings. I decided to purchase an Audi S6 as the price was fair and I really liked it. We had an understanding some paint touch up, a door ding and other minor work would be completed after the sale. After a small light arrived a couple of weeks later, we scheduled the work and I brought my list of small repairs to be completed. When I picked the car up, it was followed to the T. The car is beautiful! Thanks for the great experience.

SaleenS7TT

Sep 29, 2011

Horrible service. Not enough loaner vehicles, had to schedule appointment 2 weeks or more in advance multiple times.I've had my car in for rattling noises twice now and it still was never fixed. They said it was last time but it wasn't. I have given up on this particular problem and just have been dealing with it and possibly finding a solution on my own.They rarely answer their service department phone because of "too many calls at this time" and I have to leave a message in general service mailbox. When I do that I never get called back and I do leave my name and number.

mmeirovi

Aug 31, 2011

Purchased a Certified 2010 VW GTI in late March 2011 because it was the color I wanted and came close on equipment and mileage. Decent but not great deal from a seasoned sales person. Worst part of the deal was "Charlie" the "F&I" guy who tried every heavy-handed trick in the book to try to pressure me into needless paint and fabric protection, and extended warranties. Knowing that it was a Certified car I drove it home the night I made the deal. Fast forward three weeks and I am pulled over by the St. Louis Park Police and given a fix-it ticket for an expired 21-day temporary permit. Went to the dealer the next day and found my plates lying at the receptionist desk, a shame that I did not receive a call. Took my new plates across the street to the service department to get them mounted. Turns out in the Certification process they forgot to put a front plate bracket on the car. Service writer explained that they did not have time to mount the plate bracket and I would have to make an appointment to come back. Made an appointment for a few days later, and you guessed it, another fix-it ticket for no front plate. Took the car in to get the front plate bracket and I thought I was set for my inspection at St. Louis Park City Hall. That is until the Service Writer broke the news to me that my front tires were worn out. I explained that that was impossible because it is a Certified car that I purchased a month earlier. I also explained that I did not have the car independently inspected prior to purchase because it was a Certified used car. After several compliants to the service manager, he insisted that my front tires measured 5/32 of tread compared to a Volkswagen Certified program minumum of 4/32. The Service Manager also would not rotate the tires at no charge even though they had obvously not been rotated in the car's life. Neither did he offer me a discount on a new set of tires. I provided negative feedback on the service survey and got excuses from the Customer Service Manager. It would be fun to see these two guys in a room together to try to out-excuse each other. A few weeks later I was back in the service department reporting sporadic AM reception and a metallic rattle in the exhause system. Response to exhaust issue was that they checked another 2010 GTI and it made the same noise. Also suggested that I listen to FM radio staions only. A few weeks later I noticed that the light in the driver's side visor did not work, which was missed in the Certification process. Trip one to the service department to get a new bulb, but it was not the bulb. Trip two diagnosed the condition as a bad visor which was ordered. Trip three replaced the visor but the lilght still did not work. Diagnosed the condition as a shorted wiring harness in the headliner which was ordered. Trip four installed the new wiring harness in the headliner. After service visit four noticed that the seat belt height adjusters were jammed. Service trip five repaired the seal belt height adjustor on the drivers side only. Will call tomorrow to schedule a sixth service visit to repair the damage stemming from the sloppy replacement of the headliner wiring harness.

rommellaw

Jun 22, 2011

Our second car purchase from Westside. Overall, a completely satisfactory experience both times. We bought a premium product, in high demand, so a price cut was not in the cards. Overall, Mr. Baldwin was very prompt and helpful, true to his word and got us a better deal than we expected going in.

barnhart

Jun 16, 2011

I had a great experience with Helton. He was very knowledgable and took time with us. I never felt any pressure from him and he answered all of our questions and some we didn't know we had! He even came in on his day off to get us the car a day earlier since it was more convenient for us. I appreciate his ability to make the not fun process of buying a car almost pleasant!

Tony Jolly

Jun 4, 2011

Generally a vehicle purchase experience can be an uncomfortable experience. This was not the case. The sales person, James Baldwin, and the rest of the team at Luther Volkswagen were very accomodating and worked with me to understand various options between purchasing and leasing to maximize my value.

David L

May 16, 2011

I spoke with Mr. Boucek via telephone and met with him following Saturday as planned. Having told him specifically of the vehicle I wanted, he was very prepared for my visit and had the specific vehicle at ready for my inspection. He did not attempt to pressure me into another vehicle of greater price which would have irritated me greatly. We closed the deal quickly which is what I expected. Mr. Boucek was very knowledgeable, and possesses a gracious personality and professional demeanor that made me feel comfortable in purchasing a vehicle from Luther Volkswagen.The only down-side was having to wait two plus hours to complete 10 minutes worth of paperwork. However, it was a Saturday and the sales floor was busy.

COREY WATTS

May 11, 2011

THIS WAS THE ONLY DEALERSHIP THAT HAD THE CAR I WANTED, ALL OTHER DEALERSHIPS WANTED ME TO WAIT UNTIL THEY COULD GET THE CAR. MR JAMES BALDWIN JR IS A CLASS ACT AND WOULD REFFER HIM TO EVERYONE. PLEASE DO YOUR HOMEWORK AND YOU WILL FIND OUT FOR YOURSELF THIS IS THE BEST VOLKSWAGEN DEALERSHIP IN THE STATE OF MINNESOTA

Meh0911

May 10, 2011

First of all, i brought my car in for a routine recall notice. My appointment was for 930am, and I was told over the phone it would take no more than an hour. When I checked-in, I was told that the appointments for the recall were taking around an hour and a half. Alan came over to tell me, with a smile, that the appointments have been taking two hours dye to the computer updates controlling the appointment. It would have been great if they were HONEST up front. I am now writing this at the two and a half hour mark. I guess I should be used to this, as previous appointments have NEVER been on time. One more thing, I overheard a woman on the phone upset about her routine oil change going over three hours.

Sheldr

May 7, 2011

with out a doubt the most enjoyable car buying experience I have ever had. Nice informative no presure. They listen to my request and did what they could do.I had pretty defined list of "demands" or request. I will be back to purchase from them again.Thanks Mora and Jim. Jim I still owe you lunch.Look forward to speaking to you guys again.Thanks alot. I truley believe we (my family) have friends at this dealership.Rick & Sue Sheldon

pkonen

May 6, 2011

We had a good experience with our purchase. We were at the dealership 3 times. Both used and new sides. We were met right away by a sales associate. We drove 4 different models before choosing. We felt confident with our decision and the financing portion went smoothly. We did receive a great demonstration of all the cars features as well before we drove away.

jburcum

Apr 30, 2011

I was a price-oriented buyer on a 2011 Jetta. They met the price I found at a dealer elsewhere. They also helped finalize the purchase paperwork quickly and did much of this online. I appreciated that since I was busy last week. Definitely less of a hassle factor at Luther in terms of the paper work. Bravo!

AleciaStordahl

Apr 24, 2011

When I first stepped into The dealership I had a little anxiety, because that same week we had a very bad experience at a different dealership. So I was a little hesitant at first, but I met Bobby he was great, he was NOT pushy by any means and the rest of the staff was very pleasant as well and professional. So my experience here was GREAT. I just want to say Thank you!! And I love my new SUV!!

edjinmn

Apr 17, 2011

Came in late in the day, looked at the car I wanted and was not pressured into looking at other cars. They answered every question I asked with a knowable response. The car I chose was not on the lot, they went and retrieved it that same night, so I could take it with me. Closing was 9:00pm they stayed until 10:0 to make sure I left with the car I wanted.

HELENPORAD

Apr 5, 2011

We received clear and expert answers from Maura to all our questions and it helped us to choose this dealship for buying the new car.The dealer was very friedly and very responsive, it was easy to negotiate the price with her. She gave a very good review and explanation of all controlls of the car and promised to remind us when the first service is due.

Dahlenp

Apr 1, 2011

I went to Westside Motors for a free 90-day service checkup of my new Jetta. I found it easy to make a convenient reservation. When I arrived the service was prompt and quickly completed. They even washed my car. it was a pleasant experience.I don't like being told how long a review to write

hermijuve

Mar 28, 2011

I had a great experience buying a new car from Luther Westside Volkswagen. Carole Jean Anderson was friendly and knowledgeable. I really wasn't looking forward to the process but Carole Jean made it easy. I was able to purchase to vehicle I wanted, and at a great price. I'd feel comfortable recommending Westside Volkswagen, and Carole Jean in particular, to my family members.

dwd1

Mar 18, 2011

I would highly recommend Luther Westside VW to any of my friends. In particular, Drew Crocket is one of the nicest Sales people I have ever had the pleasure of working with. He truly made our experience special. My personal dealings with Luther Westside have always been professional and knowledgable. I would recommend them to any of my friends.

jtegelhutter

Mar 17, 2011

I was able to get into the dealer log and out quickly. I had a specific Car in mind the Bobby was able to satisfy my questions quickly. I made the deal on Friday and Picked up the car on Saturday.Prior o visiting the car lot I was in contact with Gervona via email.

nancy.brantingham

Mar 13, 2011

Steve Broucek is very likeable and was helpful to us and I appreciated his following up with us within a few days after purchase to make sure things were in order. This is the 2nd car we've bought from him. We did find it difficult to get to the appropriate price, making multiple calls. I have a sense this was more about the manager than about Steve. I have had very good experience with the people in the service department over the years and it's the closest dealership to my home, so I prefer to go there all things being equal, but it was a lot of work to get them in line with other dealers on price.

pfee

Mar 2, 2011

I had another very good experience with Luther Westside VW, the sales process was smooth and not once did I feel pressured or like something was being blown over. They have competitive pricing and went out of their way to make sure I was happy with the car I chose. I have and will continue to recommend Westside to friends, family and strangers!Paul F. (MN)

marylewis

Mar 1, 2011

I have purchased a number of cars from Westside Volkswagon over the years, and have never had a bad experience ever - either in sales or service. I bought a car from Jim Casey when he was at Maplewood Audi, and followed him over to Westside. He put me in touch with Maura Brocek in new cars, and she is really good. She does not push, and is very straightforward in her approach. I am always very much respected, which means a lot to me, since I am in my 60's. Many years ago, if you were a single woman, that was most often not the case. I will continue to use Westside and specifically Maura and Jim for my purchases.

bergej82

Feb 23, 2011

My experience at Westside Volkswagen was great! Both Michele and Craig were professional and patient when answering all of my questions throughout the process. I couldn't have asked for a better experience buying my first new car! A happy new owner!

ferdinand1

Feb 19, 2011

I recently purchased a new 2011 GTI from Westside VW. I made an internet request for the GTI after having almost purchased a GTI from another dealer that was just down the road from where I live. I got a great price from the "other dealer", but I felt like they were trying to recoup the great price by low balling the trade in. I also wanted 17 inch tires and wanted to keep the snow tires in exchange for the set of summer tires I had on another set of wheels that I used in the summer for the car I was trading in. The "other dealer" wouldn't even entertain switching the wheels and tires (even though they would come out ahead as I was trading brand new oem GTI 18 inch wheels and performance tires for 17 inch wheels and used snow tires. David Hartman contacted me the next day and I went to see him over my lunch break. I explained what I needed to happen for me to purchase the GTI. He not only gave me a better deal, but he and Westside were very willing to do the wheel/tire swap. It was a very good experience (probably one of the best car buying experiences i have had), and they have earned my business in the future (hello Golf R). I would not hesitate to recommend Westside to family and friends (and since I am the resident car guy at work - I already have recommended them).

Costas

Feb 18, 2011

I have been a VW car owner for 30 years. For me, there is no other car that compares, from the body design, the engine, the interior design, & the trunk space. Also in the last 30 years I have owned various other cars for work. Nothing compares to the lasting quality of the VW. As for Westside, I have found their integrity, honesty, availability, helpfulness to be the best in the Twin Cities.

Kosh1

Feb 18, 2011

Overall, far more "good" experiences than other. The last may have been one of the better ones: after a significant service expense plus R&R of a wheel bearing, they helped cover the significant cost of a different repair and new parts order under warranty coverage. Thank you for turning an anticipated $1200 cost into $800 in total charges.

KML

Feb 17, 2011

What a great buying experience. Had trouble with my trade in (blown engine) and was worried that I would be left to deal with my problem on my own. Had a conversation with the General Manager who assured me Luther Westside VW was on my side. Not only did they help me with my disabled VW I purchased a new Jetta for a great price. I totally recommend buying a car from any of the Luther Dearlerships. They will go to bat for you if ever you need them.

ccmuckala

Feb 15, 2011

Everything was great. I was greeted at the door and everything was wonderful from that moment on. I was allowed to take a test drive without the sales person, which I appreciated. The workings of the car were explained thoroughly, not to mention nice to have the car washed. No complaints whatsoever. I will recommend this dealership to others.

mcan0503

Feb 15, 2011

Overall had a great experience and love me new jetta! Brian, the salesman did a great job, he wasn't pushy and after purchasing my vehicle he went over everything and every feature of my car so I knew how to operate it. The only bad experience I had was with the buisness manager, after we decieded we didn't want to purchase the extra packages and extended waranty he was very rude and short with us. I just found it very rude that he was so short and snotty with us because we didn't purchase the extras that he would have made commission on.

Rdahl

Feb 13, 2011

My experience started off a little rocky, but Tim came to my resuce and saved the day! I got the car that I wanted at the price I could afford.Tim was very patient and took the time to work with me. He was very helpful and recognized that I needed help-he wasted no time!

Lillian Johnson

Feb 8, 2011

We spent 3 weekends shopping for a new car and visited 5 different dealerships and drove that many cars. If the experience had not been a positive one we would not have returned. In the end, our decision was made by the car, the service and the value.

AdeK

Feb 2, 2011

I am a long-time customer of West Side Volkswagen for both new car sales and service. I appreciate the commitment to customer service since Luther has taken over. As a woman, I appreciate being treated courteously and having work done explained to me. Service reps have consistently been helpful and informative when I call with a problem. That has been true with both Braden and Brett in the past year. I also appreciate being recognized when I bring the car in.

vblanton

Jan 30, 2011

My visit to Westside Volkswagon was an extremely positive one because of the fabulous customer service I received from Jacob Puffer. He took the time to properly diagnose my vehicle's issue, with the kind of care someone who understands the value of a dollar would. Because he was thorough and careful in how my appointment and repairs were handled, he may have saved lots of energy for his own maintenance staff and hundreds of dollars for me, at a time when every penny counts. Thank you Jacob for being there that day and taking such good care of my vehicle and me as a customer. When it's time for bonuses and raises, you deserve a giant one. I will be back to VW for service after a brief untrusting hiatus. VW owes that one to you!

ppixler

Jan 21, 2011

I've been servicing/buying new/used cars from Westside VW for over 30 years. Last bought used from Tom a year ago; I always go to Tom. He is so much more than my sales guy......he is a 10+ when it comes to HELP!!! What do I do now. Sat. noon couldn't get key in column.....Tom arranged for a rental thru dealership before I had a tow arranged...(he gave me the warranty tow # )...he's got my back and ALWAYS accessible. Honest, thorough, great listener. Brett, Toby, and ?John Olson, Reinhart have been great on the service side. I'm senior, live alone, spend a lot of time in my car........I need consistent service and I get it. It is so great to be dealing with the same people over time. In the end it's all about trust and relationships, respect. Oh, I never feel like I get treated differently/badly because I'm a woman/older.

akmiller

Jan 20, 2011

Wonderful place to buy a vehicle. Michele P. was outstanding and very personable! Would recommend this dealership to my friends and family. Attention to detail and honesty is second to none. We drove over 60 miles to purchase our vehicle and we would not hesitate to do it again in the future.

cacolbeck

Jan 19, 2011

This is the fifth vehicle that I have purchased from this dealership. It is also the second time that I've asked for this salesperson. I find the staff to be quite helpful and willing to help me find just what I want I appreciate the willingness to search to meet my specific requests. Thank you.

tlpowers

Jan 8, 2011

She was extremely helpful in understanding and implementing all of the options my car has. The purchasing process went very smooth, finance did a wonderful job and my expectations were exceeded from all aspects.I would definitely recommend this dealership and Michele Pogue.

bofenkamp

Jan 1, 2011

This has been the best experience we have ever had buying a car. They are honest and accomadating. I am looking forward to a long relationship with this dealer. I know their reputation from a friend with a long relationship with them. There is nothing more to say!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

t_regger

Dec 30, 2010

We are on our 3rd VW from Westside and have had more often than not have had great experiences. Brad Davidson has been our Sales person and Brett Baird is the Service guy I always go to and would highly recommend both. Working with Brad has been a pleasant experience. He's very easy going and we never felt pressured to make a purchase or get us a vehicle or options we didn't want. He was also very accomodating to specific things we were looking for. Brett returns phone calls/messages/emails in a timely manner and is always very thorough in taking notes and listening to me as well as explaining fixes and other recommendations for work needing to be done. Both of them have always followed through with what they've told me they would do and I feel like a valued customer to them. I sill suggest that anyone buying a Volkswagon, seriously look into purchasing an extended warranty as the ones we've got have more than paid for themselves several times over and have made our owning experience MUCH better. They're fantastic vehicles and I enjoy driving mine everytime I get behind the wheel!

waurmsb

Dec 29, 2010

I purchased a new 2010 Tiguan on December 22nd. This was by far my best experience purchasing a vehicle. This is my first Volkswagen, and Maura at Luther Westside Volkswagen made the entire experience enjoyable. If you are in the market for a new VW make sure that you go to Luther Westside and ask for Maura!

janeunt

Dec 26, 2010

Excellent Service for my 100k check-up and Timing Belt Change. Was able to use my 5%+ off coupon for both services in one appt. Got a very nice loaner car free since I booked far enough ahead. Did a free general overall maintenance check and everything looked good on the car so no other work required, yeah!

bcristofono

Dec 23, 2010

I was impressed with the quality of vehicles, the knowledge of the staff, and their helpfulness. First learned about them on Cars.com and then went to their website. I would recommend this dealership to others based on my experience of working with them. Merry Christmas and Happy New Year

TorbenRytt

Dec 22, 2010

I emailed Maura friday night and got a reply back within 10 minutes. The next morning I went in and test drove a Volkswagen CC Sport, 3 hours later I supprised my wife with her new car. It all went very smoothly and I couldn't be more satisfied with the service or the car. Thank you for your help Maura!

cvenne

Dec 19, 2010

Service was friendly, very informative, and helpful. I told Tom Juva exactly what I was looking for in a car and he helped me find that car. I have already told others to shop at Luther Westside Vollswagen. The service station also has great service!!!

achaput

Dec 17, 2010

My wife and I just recently purchased a vehicle from Jim Stack at Westside VW. Jim was very easy to work with, and helpful to any questions that I had. Both him and the finance manager Charlie provided the input I needed, and were not pushy in how they went through the sales processed with us. Most importantly the seemed to listen to what we wanted, which was appreciated. I would recommend this dealership, and will consider going back to them down the road again when a new vehicle is needed.

dlolling

Dec 17, 2010

I have had a few repairs done on my 2003 VW Beetle and the service was always up front about costs and need of repairs. They called me a few times to update me on the status of the repair and asked if I wanted to take care of it before doing the repair. Also, they offered me a ride to and from work and even a complimentary vehicle during my service. I was suprised to find that they were even cheaper than the car repairman my family usually goes to. I think they are pretty competitive with most repair shops in the Twin Cities.When I purchased the used car, the convertible top was coming unsewn and one of the tires bulged after driving it for a week. They fixed both free of charge and said that my future business was more important than a few hundred dollars. I would recommend this dealer to anyone.

213002667

Dec 16, 2010

Scheduled a 7am appointment online and dropped my vehicle off before they opened. I called at 8am to verify that they have started work on my van (this is because they have forgotten to check they key drop box before) and was told that it was checked in but they haven't started to work on it. I asked why and they said that when you schedule an "appointment" it doesn't mean that your car will be worked on at that time. They said that it only means that they will check you in at that time and they didn't know when they would start work on my car. I later found out that they didn't get to my car until later in the day because they were so backed up on repairs due to snow storm over the weekend and people had their cars towed there to be fixed. This tells me that they put other people without appointments in front of my scheduled appointment.If they had any understanding of what customer service was they would have contacted me to tell me that they wouldn't get to my vehicle until later in the day. Instead they left me in the dark and at their mercy.I have decided that I will never use this dealership again or recommend them to anyone that I know. I would rather pay someone to do the scheduled maintenance instead of taking my vehicle to Westside for the free scheduled maintenance.

jmcdonald84

Dec 10, 2010

Now that my car is out of warranty I will no longer have it serviced at Luther and will not buy another Volkswagen. It took them several days to diagnose a problem that, in my opinion, should have been covered under the powertrain warranty. Yet I was charged almost $400 for this diagnosis and a tranmission fluid change, which was not part of the recommended maintenance. I understand that you pay a premium to have your car serviced at a dealer, but $30 for a quart of transmission fluid that retails for $14, plus $100 to diagnose and $200 to change the fluid are outrageous. The other parts/services were similarly overpriced. Brett is well versed in the "us-versus-them" game of dealer customer service. He was professional, but unsympathetic and made no effort toward service recovery to me even after I politely expressed my dissatisfaction. I like my car, but it is a Volkswagen, not a Bentley. They should keep this in mind when setting prices for parts and labor and dealing with customers.

tdiCUP

Dec 10, 2010

I was very upset with the entire process of even setting an appointment to get my oil changed. I also went in after about 45 days of owning my brand new TDI Cup Edition and they came to a conclusion that they had to order some weather stripping for me and would call me when it came in. A month and 2 weeks had gone by and I found out they got the weather stripping 1 month ago and I never received a call or anything, meanwhile I was having to put up with a very annoying wind noise coming from my driver side door/ window with a brand NEW car!! Had my oil changed there two days ago and drove into the garage stall and got out of my car no one had said hello or even acknowledge me being there. Walked in to talk to a service advisor and there was only one, when he finally freed up after I had been standing there for 5-10 minutes he asked me "did you need help tonight" and I said I have an appointment for a simple oil change. "okay" he said "are the keys in the car?" I replied yes and he mentioned they would get it in right away. While I was sitting in the "VW Lounge" multiple people walked by and would make eye contact and not even say hello. Also while I was looking through their magazine selection all of the sudden I noticed there were at least 3 more service advisors and they were being very loud and obnoxious and unprofessional. Wish I could still receive the great service that I did at Carousel Audi in Golden Valley, MN especially with VW being the mother company of a lot of other great car manufactures you would figure it would start with them no matter weather their cars were thousands of dollars cheaper! Who knows maybe it will change, hopefully it does because I have a lot of upcoming services to do being that I drive about 3,500 miles a month.

davalre

Dec 9, 2010

She was extremely helpful in understanding and implementing all of the options my car has. The purchasing process went very smooth, finance did a wonderful job and my expectations were exceeded from all aspects.I would definitely recommend this dealership and Michele.

amooreguyers

Dec 7, 2010

I was looking for a new or used vehicle in my price range. They worked very hard to find the right vehicle and they did. I am very happy with my purchase. My sales person was Michelle Pogue. The finance office was efficient at getting me signed out quickly with out being pushy.

arkumar

Dec 6, 2010

I bought a Jetta from this dealer ship 10 years back but the experience is regretted to till this date. It took almost 6 months for this dealer to get the Car I asked for. I asked for Jetta GLS VR6. It was not in stock and the sales person kept pushing me to take one from the lot and that too for higher price. The sales person too $500 in booking fee and would never follow up that I had to call to find the status. I booked the Car on June 2000 and took delivery on November 2000. On the final day of delivery I paid even more because the sales person said there was a steering audio control feature that came with it. My most recent visit to this dealer was on Oct 2010 for diagnosing and fixing a noise from the front of the car. The dealer fixed the wrong thing and charged almost $400. Driving out of the dealer I could hear the noise and I went back the next Morning and I could see from their face they screwed it up but won't agree or work on a deal to fix the issue. They play all kinds of gimmicks. Clever Service and Sales people they are. I would never again goto any Luther in twin cities.

klccarrmn

Dec 1, 2010

Very comfortable atmosphere and the sales person was not pushy at all. Great financing available for the vehicle I wanted. This is my second VW from this dealership and I have had a great experience both times. The dependability of my first VW convinced me to buy there again.

gary.poppens

Nov 24, 2010

Purchased a 2007 Audi A4 convertible with only 4,000 miles over the internet as we live 200 miles away. We had a trade and came together on a price sight unseen. We worked with Joe as a sales person he is the best we have ever worked with, and we have bought and sold a bunch of vehicles. This dealer ship is one of the best they go out of their way to make sure when you leave you are satisfied.

scarter81665

Nov 23, 2010

We had a great experience at VW Westside. I bought a used Passat Komfort. I had two trades and they gave me a very fair trade in price. Jim Stack was second to none in customer service. Buying a vehicle is a long process with lots of paperwork - and surprisingly, we didn't get impatient. Don't know why - maybe it was just the friendly atmosphere and confidence that things were moving along as quickly as humanly possible. Thanks to the folks at VW Westside - you did a great job.

hnovakpeterson

Nov 19, 2010

Had a wonderful experience and great help! And the most shocking thing is that I was bracing myself for a huge bill to have to replace a bunch of stuff, but instead found that my car was in better shape than I thought - bought excellent tires that were cheaper than I thought, and my overall bill was a third of what I was expecting - which just never happens when your car isn't feeling so groovy. Thanks Westside!!

cagill

Nov 16, 2010

Living over 200 miles from the closed Volkswagen dealership, it was our first expenience purchasing a car corresponding with a sales person over the internet and telephone. David Hartman acted like a gentleman and treated us with respect. He answered all our questions and and explained items we did not even think to ask. He fulfilled all his promises.

paul walter

Nov 16, 2010

It was a very pleasant experience purchasing a new used car from Luther Westside VWThe transaction went smoothly, from test drive, to cleanup or prep of the car, washing,filling it with gas, and signing the necessary documents for transfer of title along with registration with the state. I will recommend this dealership to my friends and co-workers.Paul Wenino

sunnydeanna

Nov 9, 2010

I purchased a Certified 2010 Volkswagen Passat Komfort with DSG last Friday and I love it! It is awesome! Helton Cerqueira is an excellent and personable sales person. There was no pressure to buy. I actually came in to look at a silver Passat I found online, but found a recertified black one that ended up to be a better deal. I truly enjoyed working with Helton. He followed up with me a few days after I picked up the vehicle to see how everything was going and encouraged me to call if I needed anything. I know that he personally took great care to ensure the vehicle was perfect upon delivery.Charlie Guptill in finance was also great to work with. He worked hard to secure the best interest rate he could find and worked up the numbers with every possible scenario so that I could make an informed decision. He is personable and easy to deal with and provided prompt responses via e-mail.

Karied

Nov 8, 2010

Purchasing my car from Westside was an all around great experience. I have been thinking about getting a new car but was not quite ready. I went in to look at the 2011 Jetta. Maura asked me a lot of questions about what I was thinking about and was looking for. After driving several 2011 cars she asked me what I thought about the Jetta Diesel. She told me about the pricing and finance options available on the 2010 TDI. In the end because of that suggestion I purchased a 2010 TDI and I just love it.

katiee

Nov 5, 2010

I've had the pleasure of not only driving a VW but working with the great team at Luther Westside for the past 5 years. Marc Carden and Jim Baldwin go above and beyond for their customers. The attention and respect is priceless. You are in great hands with Luther Westside. Katiee

fieross

Oct 25, 2010

I purchased a vehicle from West Side 3 years ago and was lied to about the promises made with the purchase. They promise a full tank, discount gas & in this case free washes and oil changes for life. When I picked up the car they had to take it back to fill it up only at my request. The discount gas card and other discount service coupons were never provided & the oil changes / car washes were ignored. When I called to complain, that sales person was no longer with the company and they would no honor what he promised even though it was in writing.Recently, I brought the car in for warranty service and told them that the CV joints were clicking. To my disappointment, they only replaced the BOOTS and told me that the joints were fine even though you could hear the clicking around corners with all doors and windows closed. The deductible was $100. When I drove the car off the lot, it was still clicking. I brought it home thinking that perhaps the new grease would fix it, but it did not. i returned the car to them and told them that they needed to fix it because I had told them what the issue was the first time. Their tech drove the car and told me that he couldn't hear any clicking. I told him that the clicking is there and they need to drive it again. The second technician then said it had a bad joint. They refused to fix it again without me paying the deductible. I will never return. This review is being posted on any site I can find. It isn't the $100 that bothers me, it's the lack of respect for customers, lack of integrity & lack of honesty that bothers me most.

Mellibellirc

Oct 19, 2010

The service was excellent. I had an idea of which car I thought I wanted, and emailed this info to the salesguy. We were greeted promptly and with friendliness upon arrival at the dealership.I decided to test drive several cars, each of which David, our salesman, gave me a run down on the specifics. After each test drive, the next car was ready and waiting for me to drive, no waiting or fumbling to find the specific car on the salesguy's part. It was a very efficient process, and he was very knowledgeable about each of the cars provided. When I ultimately decided on the 2011 red EOS, the service staff took the car off the showroom floor, cleaned it up beautifully, and had it ready and waiting by the time we finished with the paperwork. The finance guy, Craig, was very pleasant and efficient as well.I was contacted after a day and a half of owning my new car, making sure everything was up to par. The overall experience was fabulous, and I would certainly recommend them to my friends and family.

rjohnstone

Oct 16, 2010

This is the second car we have purchased from Luther Westside and the second from John. He knew EXACTLY what we were looking for. He was beyond helpful, and so very nice. I will ALWAYS recommend John Ward and Luther Westside!!!!!!!! Thanks John!!!!!!!!!!!

bhawes

Oct 10, 2010

We recently bought a new passat and are very happy with the car. The buying experience was excellent. David was never pushy but was always able to answer our questions. He was very knowlegeable about the vehicles we test drove and when it came to decision time, he laid out two options for us so we could make the decision that best fit our criteria. David was great to work with.

tgundlach

Oct 1, 2010

I wanted to inform you how well I was treated at your dealership with Maura Broucek. I came in to test drive a 2010 Jetta and wanted to get some pricing on the vehicle. Maura worked with us after our test drive and was able to present the price for the vehicle right away. Maura also viewed the vehicle I currently owned and was able to give us a value the same day. I felt Maura was very profession and cared about what our needs were. Maura answered all of our questions on the Jetta and I was very pleased with her service. I ended up purchasing the Jetta a few days after our first visit and I do have to say that I bought my Jetta from Maura Broucek at your dealership because of how she treated us.

nhwkuhns

Sep 30, 2010

Bobby was very friendly and helpful from the start. I called him about a vehicle I saw on the website but it was already sold so we ended up walking around the dealership and found another vehicle that was nearly identical that had not yet been put on the lot. We knew what we wanted before we ever showed up and we intended to do business that day so Bobby got papers ready while we got our trade-ins ready. The pricing was very fair and the values they gave for our trade-ins were close to what we were expecting. Both Bobby, his manager, and the finance guy stayed until past close to work with us and Bobby even got the plates off of one of our cars to keep as a souvenir. I would definitely recommend this dealership for their professionalism and fairness.

jflake

Sep 29, 2010

I just drove off with a brand-new 2011 Jetta (the first one sold from this dealer!).... This was one of those magical car-buying experiences where absolutely everything fell into place all at once, from trade-in value to my interest rate and monthly payment to the EXACT trim level, color, etc I was looking for. I worked with James Baldwin Jr and he was the perfect sales person I wanted - no pressure, respected my time, helped me get everything I needed. I am surprised and spooked by the service comments on here - this is a really convenient dealer for me so I would hate to truck it across the metro to to another place! So far every person I have interfaced with has been great though. We'll see how it goes but so far I couldn't be happier.

spencerm

Sep 29, 2010

My apprehension to purchase a car was more than evident based on the "trade in" I drove in with. I can't thank you gentleman enough for making an experience I believed to be an intimidating one a truly enjoyable one. You were patient, personalble, recognized my needs (better than I did) and thorough. I absolutely love my new car. The extra steps I am walking across parking lots in an effort to avoid "dings" can only help:) I not only look forward to visiting your dearlership again, I will not hesitate to share my experience with others. Thank you.

dhbluhm

Sep 23, 2010

The sales staff were very friendly. We enjoyed working with Carole as she was very informative, went through all the details we needed to know about our new Jetta. After buying our new car, she took us back to the service area where the staff was very helpful in giving us information about hitches for our new car. At no time was Carole pushy, demanding, or rude which we appreciated very much. She is an excellent representative of Luther Westside Volkswagen. She also called us the day after we bought our car to make sure we were enjoying our purchase. We will recommend Luther Westside (and especially Carole)to our friends.

goldenbears

Sep 23, 2010

Really like the car I found to replace my old car at Westside. I found this car on the internet and it took me about a week to get the deal made. They also would not commit to what I wanted for my car and I was upset by that. I did make the 100 mile drive on a week night and found it very frustrating experience. I was made to wait at least 30 minutes at a desk with no one coming back to see or talk to me. They also gave me $1,000 less money for my trade then what they promised on the phone and $1,500 less then what I wanted on the phone. They accused me of the car being repainted and bent steering wheel that probably happened at the same time. NO! I have a teenage son who drove the car most of the time and I am sure the bent steering wheel came from the constant pounding on it when he listen to his loud music on the radio! Due to this I had to take $1,000 less and I am sure they will touch up the car and replace the steering for way less hen $1,000 and sell the car at a profit yet. I arrived at the lot at 7:30 and did not leave until after work hours due to waiting around and them telling me about damage that was not true. I ended up buying the car due to all of the time and effort and distance I put into finding the car. The car looks great and I am hoping it will be fine. It is a 2010 Kia Sportage with 11K on it. At least it is under warranty for 60K and I have a very nice dealership in my home town in Wisconsin where I have been servicing my cars the past 7 years, so I won't have to deal with Westside for service as the ratings I have read on line sound very poor and scarey! I hate buying a car and I hate dealers. I guess I am used to it now after all of these years and cars I have bought. I feel the price was good on the new car I bought, but really feel ripped off on the trade in price that they will also make some more money off of me still! My car was a auction car and they already dropped it $2,700 from their first price back in July. So I probaly really did them a favor with both my trade car and my new car. I won't go back again to Westside.

amye

Sep 22, 2010

I just purchased my 3rd Volkswagen. My first two were purchased at Burnsville (Steve H. - I actually worked with you on my first one when I was 22 as a referral from Carolyn Svendsen). Since moving north, I have been using Westside for the service on my Passat. I have not had good experiences. Also, we looked at replacing the vehicle 2 times over the course of the past 4 years and we were extremely frustrated with our experiences. The right car for us was on the lot at Westside (I purchased a 2009 w/7K), otherwise we would have taken our business to Burnsville even though we live in Plymouth. That being said - we had a good experiece working with Steve Broucek. He was knowledgable about the vehciles I drove (one was a Honda) and understood where I was with my shopping process during my first visit. He put me at ease by not pushing a sale as I was still doing my research. He answered all the questions I had over email (warranty, etc. and that was my preferred communication versus trying be pushy by calling). When we decided to move forward, he did was respectable during the negotiations process. I hope we have a better experience with this car than we did with the last (from service and reliability) so I can continue to be a life-long long VW driver!

DaleK

Sep 21, 2010

After doing some internet homework, I decided to visit Luther Westside to test drive one or more vehicles. The customer care and service was fast and professional. Once we made a decision on a car to purchase, the buying process went well, and we were able to drive away with the vehicle in a matter of a few hours.

Scott C

Sep 14, 2010

I had a very positive experirnce with Westside. Mr. Baldwin was prompt in getting me all information requested, and a prompt credit decision from VW. Once I had made my decision on the Jetta TDI, he was able to give me several models to choose from. I appreciated his quick response and professional approach.

drbaumgardner

Sep 1, 2010

I just bought a 2010 Lincoln MKX with 21,000 miles. I thought the price was fair and I was treated professionally by Jim Stack the sales person. Overall it was a pleasant buying experience. Jim also researched having a roof rack installed. He obtained prompt answers to my questions and was on top of all aspects of the sale.

driver1970

Jun 30, 2010

Sold me a lemon that they said all problems fixed. Not so in the least. Car used 2 qts of oil in a month, bad shocks (which they said were checked and fine) brakes squeak etc. Walking on the lot no one greated me for a quite awhile. Took me for a test drive of several cars and acted like I wasn't a buyer. Boy was sales person surprised when I called HIM to buy it. I guess they don't think women actually buy their own cars or something! They offered to buyback my lemon but hid lower priced models from me and tried to sell me a car $7000 more than my lemon. Than a week later they actually had a car more in my budget and told me to hurry on in to look at it cuz it just got off the truck tonight. What a surprise when carfax showed they bought it 3 weeks ago. Wow weren't they doing me a favor. I was stuck between a rock and a hard place since I had to buy a car from them or they wouldn't give me my money back for the bad car.I can tell on Google reviews they had a large number of bad reviews which they had false good reviews made up to cover. Please don't ever go to this dealership. This had been my 3rd car from them and they treated me so poorly and unfair I will NEVER step a foot on their lot again. Also VWs very unreliable cars. If you buy one make friends with your service advisor. I know my advisors phone # by heart.

kcphaeton

Mar 24, 2009

Having just purchased a car over the internet sight unseen I can tell you that the folks at Luther West Side Volkswagen did a great job of dealing with me as a customer. Last Saturday I emailed them a reply off of their web site for a car they had listed as a VW CPO qualified car (extended factory warranty). They responded within an hour and within two hours we agreed to a trade value on my car and had made a deal. I live in Kansas City so i'm 450 miles away. Yes, I did use their Car Fax link and found that to also be very helpful in deciding to buy the car. I had a lot of concern that the transaction would have problems or that the car was not as represented. But infact they car was as represented on their web site. They did everything they could to get me in and out in a timely manner and never at any time did they try to up sell or push anything that I didn't need. They sold their vehicle to me for the agreed trade price and they accepted my vehicle for trade. Mike Tode followed up with me several times and in my view is a consumate sales professional.

DaveW

Jul 3, 2007

PLEASE READ BEFORE YOU CONSIDER HAVING WORK DONE WITH LUTHER WESTSIDE VW. I have been to Luther Westside several times to service my 2001 Passat and always felt like the repairs were a little pricey. This past time (which will be my last), I brought my car in because the engine light was on. According to them, I needed a new alternator, some timing belt, and a cap for something that needed to be replaced. Estimate: $1,345...$695 for just the alternator to be repaired! I picked up the car, brought it to a smaller shop and they took care of EVERYTHING (keep in mind they had the work order from Luther, so they made the same repairs) for $645. THAT'S HALF THE PRICE...and less than Luther was going to charge me for just the alternator. Take your car to the Volkswagen Man in north Minneapolis (www.vwman.org) unless you have money to burn on those Luther idiots.

teba

May 10, 2007

Eighteen months ago, I had warranty work done because I noticed that after driving on the highway for extended periods, my rear wheels were getting super hot & had the smell of burning steel. They replaced the calipers and had to adjust the parking brakes. No one told me what condition the rotors and pads were and I assumed everything was fine. Well, here we are at the 30k service, and I already need new rear brakes; as expected, the front brakes are doing just fine. Not surprisingly, the rear brakes that need replacing are the same ones that had the warranty work done.When I explained this to their customer service manager, I got nothing but excuses from his "excuse bag". First he blamed it on the fact that I only put 5000-6000 miles annually ... "you don't drive often enough so the rotors start to rust and this creates more friction". A complete fabrication since it's not like my car sits unused for 2 weeks at a stretch. Or, it's normal for rear brakes to wear out before the front ... another lie. Then he tried to tell me that it's normal for the wheels to be hot after driving on the highway for 1-2hrs. And so it went.Then they wanted to charge me $500 for the brake job. I was referred to another VW specialist, and it's going to cost me $270.Good ridance!

dk43h0

Jan 4, 2007

(I am honestly am not hard to please)I cant tell you how disgusted I was as the salesperson talked down to me their perspective customer. Recently my wife and I decided to buy new cars. She got an Acura RL. For me I thought it would be appropriate to consider a used vehicle. Thats when I met Kip (sp?). After battling traffic and going out of my way to visit West Side VW, I was immediately asked to make a decision whether I was going to buy or not - on the spot. At this point the opportunity to open the drivers door hadnt presented itself hence I hadnt even seen the interior of the car. I went out of my way to see a used Phaeton priced around $48,xxx, my landscaping cost more than that. Someone needs to pull their head out of their asphalt and understand why theyve been asked to stand around and assist customers. Salespeople should be allowed any opportunity to redeem themselves after a stupid comment but the sales-less individual allowed me to walk right off the lot with no further consult. My shopping experience was absolutely disappointing.I thought it would be appropriate for readers like you to know the kind of sales attitude I encountered at West Side VW. There is obviously a sales perception at this facility that a certain number of customers visit for a joy ride, although many dont. Specifically because of this Ill never be back. After reading the other reviews associated with mine I realize Kip did me a favor! THANKS KIP!!

bsoot

Dec 19, 2003

Went in for a motor mount rattling, I was told by the service writer that it's just mud hitting the muffler. Right. When it was still there after they cleaned the mud off the rear torsion beam they told me that it was just the timing being retarded because the knock sensor or o2 sensor were sensing bad gas, the only problem with that pack of lies is my car is a turbo diesel which doesn't have an o2 sensor, or a knock sensor. I don't like being told stories, I decided to replace the failed mount myself even though the car is under warranty. Turning my car that I rely upon for daily transportation over to those story tellers just doesn't sit well with me.