Used Cars for Sale at Malloy Toyota in Winchester, VA

Hugh Uno

Apr 21, 2015

4/21/15. Needed female end of seat belt driver side replaced (intermittent failure to lock up) for 2009 Corolla. Part is $40.00 and requires seat to be partially unbolted then you unclip two electrical connectors and remove the assembly via the (one) seat belt anchor bolt. When I questioned 1.5 hours ($150.00) labor charge, service manager called in the mechanic who did the work. The mechanic handed me the old/original part and rudely told me that he would "put my old part back on and let YOU do it." Considering that this is SUPPOSED to take HIM 1.5 hours of labor, the whole thing was somewhat farcical. Then the service manager told me that I was (essentially) calling the mechanic a liar for questioning the charge (i.e. "you know what you are really saying when you question his work don't you?" Then asked me "what do YOU do" and said that I was "questioning a PHD of Toyota repairs." In other words, I wasn't qualified to ask ANY questions or seek clarification. I explained that while anything is possible and sometimes small things are expensive to get at and replace, THIS PART seemed pretty straightforward with two clips and a bolt. Finally, when I said "Just give me the bill and I will take it up with the Regional Toyota Representative," the Service person said that "We can charge whatever we wish," implying that Toyota Inc. had no responsibility/oversight for their service/labor charges. Finally, after a decent wait while they checked their computer screens, the Service Manager agreed to reduce the cost to 70 dollars. Considering that I bought the car from these folks to begin with (as well as ANOTHER Toyota), the chances of me buying another are slim to none and slim just left town.

SadToyotaInWinchester

Mar 31, 2015

I have had nothing but trouble since this dealership changed hands. Now they aren't just rude they are also Dishonest. They're lack of communication has made it hard to trust what they say or do. Agreeing to pay one value, only to be charge twice that at pickup of my car. At which point I have to fight to get it corrected. I would also point out that this dealership is new, any reviews before the name change was a different owner and staff. They might have been rude at times but I could work with them. Now I wish I didn't buy my last car here. Anything so I don't have to deal with the poor customer service and care.The Poor Cashier had to deal with the issue as no one communicated with us about anything.

SadToytotaWinchester

Mar 31, 2015

I own three cars which I purchased at a fair price from the prior owner of this dealership. Since the new owner has taken the time to make thing worse than I can deal with I look forward to the day when I replace all three any don't need to deal with the dealership. The pain of getting service from rude and dis-honest people. They will do anything they can to find a way to not talk to you about your request and then tell you your wrong when you can show them the problem. The only reason I get any service here is because the next closest dealer is 30 miles away. Time to find a service center that I can trust till I no longer need these cars.

Shenandoah Lover

Feb 18, 2015

The employees at this dealership are very nice and worked with me to promote customer satisfaction. Because they did this, I will continue to take my Toyota to this dealership for repairs & maintenance in the future.

Jr Winchester

Jan 31, 2015

Terrible experience. No availability consistently to get service on my vehicle, always excuses not enough technicians, carry over appointments. No empathy, rude, loud mouthed service advisors

Vangie

Jan 15, 2015

A dealership that goes above and beyond for their customers! Loved working with Jerry and Kimberly!!! Fantastic service!!!! Made my car buying experience easy and very pleasant.

happynottobetakenadvantageof

Jan 13, 2015

Very inviting and quite nice at first. However, they DO NOT appreciate an educated buyer, and believe their vehicles are worth much more than book value. Their salesman indicated the finance group would consider working on lowered pricing, but when questioned, they deferred to the salesman who ABSOLUTELY refused to loose any of his commission with a price reduction. He took a rather stern approach with my daughter... who proceed to tell him to take his "well over book value" car and........! Expressed her disdain for their business practices and politely wished him luck selling it. Im sure he did.... but we were not inclined to be taken advantage of based on their assumption we were desperate for subprime lending and their overpriced, dented, used vehicle. Their mistake....! I'd steer clear of this place at all cost as they believe allowing you to purchase a vehicle from them.... comes with a 499.00 service fee ! BAAAAHAHAHA !! Buyer beware !!

Mike

Nov 13, 2014

They attract the customers we low prices advertised then jack up the price when you come in Bad Experience....

JAHall

Nov 9, 2014

After an accident that wrecked our 2003 Toyota Tundra, we were in the market for a new SUV or truck capable of pulling our 22 foot boat. Jason spent over half a day patiently helping us figure out what we needed and wanted. Several weeks later we came back on a day he was not there and Ken spent a few more hours helping us buy the car in Jason's name. They were entirely helpful as we made our decisions and purchased the new truck, more pleasant by far than other dealers we talked with in the mean time.

David Jedele (retired)

Nov 8, 2014

From the moment we walked into the dealership to the time we drove out in a new 2015 Prius, we experienced only polite, helpful, courteous, friendly people who worked hard to give us the best deal and ensure our satisfaction. Mike (sales manager), Justin (sales person) and Teresea (finance manager) teamed up to make this car-buying experience the best ever. We would unequivocally recommend Mallow Toyota to anyone that inquired.

Brett

Oct 26, 2014

We recently bought a minivan from Malloy Toyota and it was the best car buying experience we've ever had. Our growing family has bought four cars in the last 7 years....and everyone knows that the process can be painful. We've bought cars at Ted Britt Ford, Koons Honda, Koons Chevrolet....Malloy Toyota blew them all out the water in terms of professional, courtesy, and ease of the overall process. We were helped by Scott H. who honestly made the experience for us. He was friendly, helpful and honest through the whole process and best of all, got us the deal we wanted. Malloy's Business Manager Teresa was wonderful to work with too. If you are thinking of buying a new car, go to Malloy and ask for Scott....can't think of a single negative thing to say about Malloy. Zero pressure...and willing to work with you to get you what you want.

tara.mason.146

Oct 26, 2014

In the market for a new Toyota Tacoma, my husband contacted Malloy Toyota and had the pleasure of meeting with both Ken Cooper and Jerry Vogel. They were both friendly, professional and knowledgeable and a "reel" joy to work with. We drove away in a great new vehicle at a very competitive price and a double scoop of friendship....Thanks Ken & Jerry ; ))> This by far has been our most enjoyable car buying experience ever!

lowden16

Oct 25, 2014

Our growing family was in the market for a minivan (our sixth car). Having gone through the process before, we were dreading it, however we were pleasantly surprised with our experience at Malloy Toyota. We were taken care of by Scott Henderson, who showed us different options, took us on a few test runs, and answered all of our questions. Scott was the most knowledgeable, polite and courteous sales person we've ever dealt with and I'm hoping he can help us again in the future. We've been bought from Koons Chevrolet, Koons Honda, and Ted Britt Ford....but our experience at Malloy blew all of them out of the water. So glad we took a chance on heading outside of the usual NOVA dealers. We will happily go back.

Hosejocky

Oct 11, 2014

The salesperson (Trevor) was very helpful, listened to me and made a recommendation that I eventually purchased (although I went there with something else in mind). He did his job very well and was professional and friendly while doing it. The used 2013 Matrix is in excellent condition, but there was little room to discuss price (original price given in error was bottom line) and no real contact with the manager. The process went (somewhat) smoothly, although they only had one finance person on duty, and it took more than two hours to complete my purchase even though I was purchasing outright. The finance lady (Mrs. Foster) was fast, efficient and very nice once I was able to get to her. The one true irritation is that I spent $17,000 on their vehicle and Malloy Toyota wouldn't give me a full gas tank! Really? This left a bad taste in my mouth and I doubt I'll go back to them if they're going to be that stinking cheap.

Heather

Sep 30, 2014

Please don't let this dealership ruin your day as they did mine. I'm sorry I ever stepped foot in this dealership. I found the manager Jerry Vogle to be rude and disrespectful to me and my boyfriend due to an error on their part.

Chris

Sep 30, 2014

How can I give this dealership negative stars? Just completely wasted our afternoon with them. We called about a vehicle that was listed online for a good price, spoke with a salesman who confirmed that the car was still available and drove a distance down from MD to VA to look at it. They talked to us in detail about the vehicle and we test drove it. We talked about it some more and decided to purchase it. When we were ready to sit down and sign for it the salesman we were dealing with told us that the price listed on the internet was wrong. It was REALLY wrong apparently. The manager, Mr. Vogel, was very abrupt with us when we discovered this mistake and barely offered an apology for the inconvenience and complete waste of time and fuel to see the car they had advertised. He blamed the mistake on the company that lists the vehicles online and took no responsibility for it. Severely disappointed in not only this big mistake but their customer service as well. Won't be dealing with this dealership again.

bowhunt1567

Sep 29, 2014

How can I give this dealership negative stars? Just completely wasted our afternoon with them. We called about a vehicle that was listed online for a good price, spoke with a salesman who confirmed that the car was still available and drove a distance down from MD to VA to look at it. They talked to us in detail about the vehicle and we test drove it. We talked about it some more and decided to purchase it. When we were ready to sit down and sign for it the salesman we were dealing with told us that the price listed on the internet was wrong. It was REALLY wrong apparently. The manager, Jerry Vogel, was very abrupt with us when we discovered this mistake and barely offered an apology for the inconvenience and complete waste of time and fuel to see the car they had advertised. He blamed the mistake on the company that lists the vehicles online and took no responsibility for it. Severely disappointed in not only this big mistake but their customer service as well. Won't be dealing with this dealership again.

misteedawn

Sep 19, 2014

I was on a search for a Toyota 4 runner and I went into Molloy Toyota and worked with Roger Verburg and all I can say is he was GREAT! He made everyting so easy and I got the price I wanted and my payments where I wanted them. I recommend Molloy Toyota to anyone looking for a good deal and Great Customer Service.

sabbath1

Sep 14, 2014

I just purchased a 2014.5 Camry from Malloy Toyota in Winchester. My salesman Brandon Luttrell did a fantastic job showing me all the features, explaining all of my questions with no hesitation. The car was clean and ready when promised and the negotiation phase of the deal went without any hitches. I would recommend Malloy Toyota and my salesman Brandon Luttrell to anyone looking for a great salesman and a fantastic deal. Keep up the good work Brandon and Malloy Toyota. Don't change a thing.

DT

Aug 31, 2014

I was shopping for an upgrade looking at a few modles of crossovers. I ended up at Mallory from advertising for speacials and interest in the Rav4. I dealt with Tia Oren, it was a great experience she was kind, considerate (no pushy vibe at all!) and patient (I was shopping/buying with a one year old in tow). After test drive the paperwork started, I understand this is always a lengthy process and many of the delays are out of the car dealers control. I gave three stars on the buying process just because of the time The actual buying part took. While waiting and waiting all of the staff was friendly and helpful, everyone was very great to deal with. On top of that i really came away feeling like the were working for me to get the vehicle, and more importantly with me in getting what i wanted and affordable!

dont remember

Jul 23, 2014

Very poor attitude and he said he was the owner never deal there again

kblair84

Jul 22, 2014

Recently traded in our car for a Toyota Highlander. The overall experience was a good one. They gave us a very fair trade in price, and a great price on the SUV. Everyone was very nice and respectful, and this made for an overall comfortable buying experience. Our salesperson was new, but was very nice and worked hard to get us the answers to our questions. I would recommend this dealership to a family member or friend.

bramsay

Dec 24, 2013

The dealer and salesperson (Jerry Clark) was friendly and well-informed... not at all pushy or aggressive. Kern gave me a fair trade-in price for two vehicles I traded in... both matched or exceeded what Edmunds and KBB said I should receive. No hassle with the new car price... negotiated to 150 dollars over invoice. Sales experience was exceptional, which has been my experience with this dealership over several years. New car was prepped and ready when the dealer said it would be with no hang-ups or mistakes. I have bought six vehicles from this dealership and all experiences have been positive, with the latest being no exception and in fact one of the best experiences I have had in buying a new vehicle.

GLW60

Jul 18, 2013

I had one of the very best car buying experiences ever at Kern Toyota I am fairly new to the state of Virgina and the city Winchester. The new car buying is a process I hate and at 62 I have donemany times. The new car price and trade in value were very respectable. I am one of the biggestskeptics but was both surprised and happy with the whole process. Jerry Clarke did a great jobof informing me on all aspects to the point where I walked out of there a couple hours later theowner of new Toyota Camry SE Thanks Kern Toyota !

mountainlady

May 22, 2013

Friendly, no pressure. Ken found exactly what we were looking for and made very fair deals. We replaced one vehicle in Feb. and had such a good experience, we replaced our other aging vehicle in May with Ken's help. Both buying experiences were smooth. The continuing customer service is amazing and service dept has been great so far.

jonlourav4

Apr 23, 2013

In March 2013, I needed a new vehicle because my 2000 Honda of 14 years has had it. I was told by a family member to go to Kern Toyota in Winchester. I walked in the showroom and was not pushed at all!! I was greeted by a sales consultant named Ken Cooper. I had lots of questions and was on a tight budget. Ken worked with me from the onset and when I had more questions , he was there to help me even more. I even brought my wife in to meet him and she also had questions :-). I even met Mr.Kern himself. Let me tell you, Ken will take care of you. He will work with you until you are satisfied. I would recommend Kern Toyota to everyone. But please see Ken Cooper, he is awesome!! Thanks Ken! By the way, I now have a 2010 Rav4 to replace my dead Honda!!

seabassgirl1

Apr 3, 2013

This was the easiest car buying process I have had-15th car (1st Toyota) in 20 years. I worked with Scott Henderson-he is friendly, knowledgeable, and very easy to work with. Readily answers questions, gives an honest answer, and knows about the Toyota brand (and many others). They let me take the car for a 1/2 day test drive, took care of all the paperwork before I arrived, and got me through the buying process in about an hour.Pricing was comparable to Northern VA dealers-slightly more, but much less hassle not having to drive down there and back. Plus there is something to be said for buying locally. I do feel like I can always go back to Scott if there is ever an issue.Dealership seems solid-have not used service yet, but finance (Roger) was easy to work with as well.

DawnLajoie

Mar 25, 2013

We are repeat customers for Kern Toyota. 7 years now and we just bought our 3rd vehicle. The only reason we bought the 3rd was because we now have a toddler and needed a roomier car. We have never had a problem and are always satisfied. We don't even bother to look anywhere else anymore. I simply call, remind them that I have bought there before, tell them what I am looking for, and when I get to the lot, they have hand selected cars for me to check out. I have always been happy with this process. Go see Andrew Woodson today for a great deal!

JackLynch

Jan 25, 2013

I have purchased a total of three vehicles from Kern Toyota over the last 10 years, from the same salesman, Jerry Clarke, and have found Mr. Clarke to be very personable and very knowledgeable about all aspects of the dealership from sales to financing to servicing. I routinely have my vehicles serviced at Kern Toyota and have been very impressed with the friendliness exhibited by service team members and very satisfied with the quality of service performed on my vehicles.

BobRob M.

Dec 28, 2012

I requested info on a 4x4 Rav4 and within a very short time, Jerry responded to it. I called and spoke with Jerry and was most pleased with his calm reassuring voice and vehicle knowledge. I told him of my Absolutely Horrifying visit with the Chantilly Toyota dealership last night and he assured me that Miller Toyota was a hometown and friendly dealership. I agreed to a meeting with him and when my family and I arrived, we were met at the door by Jerry himself! With a warm smile and gentle handshake Jerry arraigned a test drive for us. Upon our return, we were greeted by Steve, the sales manager and he assisted us through the rest of the sale due to another customer sale that Jerry was handling. Not only did Steve beat the Chantilly dealers price, but he actually cared, made eye contact, gave no sales pressure or pitches!!! OMG, this was too good to be true... Now to top this off, the owner, Took Kern, stopped by and shook our hands and genuinely thanked us for stopping in to his dealership. Needless to say, we purchased our new 4x4 Rav4 and will return in a few months to buy our daughter a new car as well. After the sale, Steve took the Rav4 out to fill up the gas tank while Jerry returned and gave us a tour of the dealership. Jerry showed us the service department, parts department and introduced us to employees along the way! We even met a gentleman and his kids who returned from "Georgia" to purchase his third Toyota from Kerns of Winchester, now that was impressive. I truly cannot say enough good stuff about this dealership. Please, even if youre not in the market to buy a vehicle, just stop in and say hello and you will immediately see and feel the down home family atmosphere that these guys provide! Thank you Jerry and Steve... and it was a pleasure to meet such a friendly down to earth guy like Mr. Took Kern! We will be back...

lesley.see

Dec 6, 2012

Greatest car buying experience I have ever been through. Jerry was very easy to reach via email before my trip to the dealership. He answered all of my questions and offered to make an appointment with me to drive the Highlander I was interested in. I told him features that were important to me and he made a suggestion. Jerry informed me he would not be available on the day that I planned to visit the dealership but suggested I work with Scott Allemong, super guy. Scott worked the deal with me, Jerry arrived and walked me through delivery of the vehicle and a tour of the service department. Both were upstanding, friendly guys to work with, I would suggest anyone interested in a Toyota to deal with either of these. Great experience!! Thanks guys! I love my new Toyota!! :)

pellrf

Dec 3, 2012

People are friendly and professional. Bought my last car and truck here and have found service to be very good. No high pressure on sales and good selection of cars. Location is convenient and facility is modern and comfortable.

samprato

Nov 29, 2012

I discovered Kern Toyota while searching the internet for information on FJ Cruisers. I gave them my contact information on there website. Jerry Clarke, there internet sales rep, contacted me by email & we set up a test drive.Jerry was very informative & didnt try to sell me. He said stop back by if you have any more questions. There was absolutely no pressure. I came back a second time & asked about price. He gave me a price, I said thank you, & left. Again, no pressure. I researched the price he gave me & even went to another dealership near my parents house to compare. They said no way can we reach that price.Bottom line. Jerry was straight forward & honest from the get go. He gave me a fair price on my tradein & a fair price on the 2013 FJ Cruiser. I didnt need to haggle.I came back a 3rd time & bought the vehicle. After the sale was made, he gave me a tour of the dealership & when my vehicle was ready, he took the time to go over every feature with me.Kern Toyota was a very friendly car buying experience. Jerry, if youre reading, youre a 10 buddy. I love my new car.

toyota03

Nov 7, 2012

I bought a Camry from Kern Toyota back on 9/3. It has taken me awhile to post my review but I wanted to complete it as I had said I would. I was very pleased with the service I received on my initial visit back in August when I first took the car for a test drive. Scott was very prompt in assisting us as my son and I looked at cars on the lot. He was very quick to offer a test drive after listening to what I was looking for. I told him after the test drive that I really liked the car but had to wait until the end of the month in order to buy it. I never felt any pressure to buy the vehicle although Scott would keep in touch periodically over the phone. He acquired a vehicle in the color and style I was looking for and had it ready the day I came back. The purchase process of the vehicle was great. No long drawn out haggling back and forth. Scott informed me of all the extras but there was no pressure to take them. The financing and paperwork process was very expedient and not as I have encountered at other dealerships. I would definitely recommend this dealership and Scott. They made the buying process a breeze.

jbergen

Oct 31, 2012

This is our second new truck purchase with Jerry Clarke and Kern Toyota, and we wouldn't go anywhere else. The service is great, the people are friendly and when you need help they are there at the ready. When we had to sell our first truck due to a move overseas, Jerry was there to give us a great buy-back price. Upon returning from overseas he was there again to help us find an equally good value. We appreciate the low-key nature of the dealership, and the feeling we get that they are looking after our best interests. Buying a vehicle can be a stressful experience, but these are the guys who will make you feel confident that you made the right choice and got the best deal!

dawarner

Oct 3, 2012

Jerry was quite helpful,informative, and direct helping us decide options by clearly answering our questions. We chose him over Apple Valley because he answered our questions clearly and directly in a no-nonsense way. Even though we purchased 2 new Toyota vehicles from Apple Valley in the past 7 years, they seemed uninterested in our concerns and too busy to help us through the choices. When Apple Valley failed to respond to two phone calls and emails, the choice was easy. Jerry Clarke from Kern responded quickly and we had the car in short order, at less than our 2005 cost.

Debbie Smith

Sep 25, 2012

This is our 8th toyota from this dealership. Love Kern Toyota. It is a family thing. Each of our daughters and son-in-laws drive toyotas or scions. Great dealership with very friendly people.

farmerbob1

Sep 3, 2012

My wife and I went to Kern Toyota this past Sunday to look at Camry's because of the year end clearance and financing. Since it was Sunday, I thought the dealership would be closed. However Scott was there and came out in the lot to show us some cars. We took a six cylinder and a four cylinder XLE for test drives. Scott was a very nice and knowledgeable salesman, no pressure what so ever. We loved the six cylinder XLE and wound up purchasing it that very visit. When we went back today 9/3 to finsh the paperwork, he brought to our attention another program Toyota had regarding tradeins other than Toyota. This saved me another $500. Scott is a friendly helpful person and we wouldn't hesitate doing business with him and Kern again. I was fully expecting to visit two other dealerships in the area but was glad we went to Kern.

ccorder00

Aug 29, 2012

This was our first Toyota purchase and it was by far the best car buying experience my husband and I have ever had! Andrew Woodson (our salesman) was very knowledgable and did not pressure us in the least bit. We test drove 3 models (Prius V, Camry Hybrid and Camry SE) and spent a total of 4 1/2 hours trying to make a decision. When we came to a decision the dealership was scheduled to close but they did not try to push us out the door, both Andrew and Roger (finance manager) stayed with us until the paperwork was completed and we cleaned out our trade-in vehicle. We definitely could not have asked for a better experience on all fronts! Thank you Kern Toyota!

wrstandley

Aug 20, 2012

My wife and I initiated our vehicle search via the Internet and were quickly connected with Jerry Clarke when it came time to visit the dealership. From the start, it was a amiable, low-key, professional experience in which we quickly got the impression that Jerry was listening to our needs and working very hard to show us multiple vehicles and models that would meet those needs... providing us with options and letting us formulate our decision. We got to drive several vehicles... Jerry explained the specific features of each one in relation to our needs and the experience of driving the vehicles became a hands-on "sales pitch". We appreciated the fact that we felt absolutely no "pressure", neither during our first visit to Kern Toyota nor on a follow-up visit. After we made a decision to buy, Jerry orchestrated the paperwork process that was quick and completely "painless" after which he walked us through the dealership and introduced us to the people who would work with us for maintenance, parts, etc. With no exceptions, the people we met were friendly and we got a sense of an organization that was genuinely dedicated to customer service. Our experience thus far indicates that we will have a long, productive relationship with Kern Toyota.

deafoutreach

Aug 15, 2012

I am very pleased with my services at Kerns Toyota. They even offer to give me a lift whenever I dropped my car off for services. Jerry been wonderful to work with!

Thomas Tutwiler

Aug 15, 2012

Purchased my second car from Kern Toyota last week. A 2013 Scion TC. This follows on the heels of my Toyota 4-Runner purchased in 2010. My salesman (Jerry Clarke) was super. Knows his product line well and low pressure. Also had a chance meeting with the owner (Mr. Kern) himself and he is honorable and well spoken and thanked me profusely for purchasing a car from his dealership. One of the things which made me come back to Kern a second time was low pressure sales and the best (i.e. the least expensive) processing fee in the area. You will save 100's of dollars as compared to what the dealerships in Northern Virginia charge you for processing. Might add the two years of regular maintanance services provided on my 2010 4-Runner after purchase were great. Had no problem with scheduling around my availability and they turned the car around in less the 1 hour. PS. If you are there in the morning you can walk over to the Burger King and get breakast if you wish. In short, they did very well and I can't imagine not buying my next Toyota/Scion model from them. Tom Tutwiler

Badgerfan1987

Aug 10, 2012

I went for oil change and tire rotation for our Rav4. We are new to the state. My our Rav has nitrogen filled tires. The dealership did not inform us that would not be filling the tires to the correct pressure because they don't have nitrogen. Kern's service department expects that the customer know what they are capable of doing. They allowed my wife to leave the dealership assuming that job had been completed correctly. 9 days later our low air pressure light came on. One tire was 26lbs and the other 3 were 28lbs. Kern does not care about customer safety. When I called to find out why we didn't have fully inflated tires said that there was nothing he could do. He could have apologize.I have only owed Toyotas because of exemplary service I received at the Toyota dealership in Wisconsin. I can tell you if my first experience was with Kern Toyota I would never own another Toyota. This is worst service experience I have every received. Stay far away from this dealership.

1Boing

Aug 8, 2012

I have purchased a number of new cars from Kern Toyota/Scion over the years, andeach and every one has been a perfect experience with the utmost professionalism,respect, and attention to my needs and desires. This comes not only from my competent salesperson, Scott Henderson who is eager to please, but from the owner, Took Kern, Sales Manager, Scott Allamong, and Finance Manager, Roger. As well, I usually order accessories and come in contact with Kern's Parts Department and Staff who are exceptionally caring and efficient. I love the Toyota/Scion vehicles, and this family business continues to meet and exceed any expectation. For this reason, I can't imagine purchasing future vehicles from any other dealership.

lajames

Aug 2, 2012

I would highly recomend Kern Toyota for both its salesmanship and selection.I also highly recomend the service dept which is a great team of people.I am a repeat customer and that says it all.

tbodinetz

Jul 24, 2012

Best car buying experience ever! Dennis Kincaide took great care of me, he heard me when I described what I needed, a great listener. And made sure to make it happen. This was a quick, easy painless experience. As a female buying a car, usually I feel a bit railroaded by car salespeople, not this time. He took care to ensure I got a fair deal, and was very efficient with the paperwork, and paperwork processing. I didn't have to spend all day to buy a car! He even made sure my floor mats and cargo cove were installed properly, and that the tank was full!

Santipot

Jul 9, 2012

Jerry Clark was very efficient, timely, and professional. Kern Toyota has been great for 6 vehicles we have purchased. I would highly recommend kern Toyota and Jerry to everyone!

jimturner

Jun 14, 2012

My new Toyota purchase at Kern Toyota was really painless.The Costco Price, with rebates, free maintenance for two years and 0% interest loan made this purchase a no-brainerBest of all the Kern Toyota staff was great!

Kenneth LaFollette

May 23, 2012

Scott gave me a deal i couldn't refuse! Toyota trucks are one of my favorite trucks and at zero percent it's a no brainer.

jeffryc7

May 8, 2012

I was very happy with my buying experience at Kern Toyota. My sales rep.and internet director Jerry Clark was friendly, and very helpful with my choice of a new Prius 3. I found Jerry to be a great guy to work with and I was also believe that I got a great deal. If you're looking for a new Toyota I would very highly recommend Kern Toyota and sales rep. Jerry Clark . Yours truly, Jeffry Chapman

SharonLewis

May 7, 2012

We were looking for a used car for my daughter who was graduating from college in one month. Our salesman, Scot Henderson not only found an awesome car (Camry) but closed the deal with us in 20 minutes. Honest to my God above, we signed his paperwork and was in and out of his shop in 20 minutes! No kidding! There was no nonsense or extra fees, which is usually what you have to put up with when purchasing a car. Scot told us everything up front and there were no surprises! So go see SCOT HENDERSON at Kerns Toyota. He will do you RIGHT! Very enjoyable experience, one of the best we've ever had in shopping and buying cars! We will definitely be back in two years when our son graduates college. Thank you SCOT HENDERSON and KERNS TOYOTA in Winchester, Virginia!

bethandmark

Apr 30, 2012

My husband and I were in need of a new-to-us vehicle soon, and we were planning to buy within the next 3 months. We knew we wanted to get a Toyota Prius or Camry Hybrid because I have a high-milage commute to work, and the cost of gas was really killing us! We worked with Dennis, who is the friendliest, most honest salesman I've ever met. He understood that we are young newlyweds, just establishing our credit together, and he made sure that he got us the best possible price at the best possible interest rate! That means we are on our way to REALLY establishing our credit, and our monthly payments easily fit into our budget. We truly appreciate the work he did to help us get the car that we needed! Dennis did what was best for us, and it's rare to find that in a salesperson these days! It speaks volumes for the kind of customer service that Kern Toyota provides. We will be sure to tell everyone to visit, and we will keep them in mind when we go to purchase another vehicle in the future. THANK YOU SO VERY MUCH KERN TOYOTA!!!

Brentw

Apr 23, 2012

Kern Toyota is a great place to purchase a vehicle. I met Jerry Clarke on my first visit and I was very impressed with his down-to-earth no hassle approach in educating me about a Hybrid. I told Jerry that gas mileage was very important to me and that I didn't want a car with all of the bells and whistles. Jerry listened and put me in a Hybrid that met my budget and needs. I ordered the car on my first visit. When I came to pick it up the tank was full and everything was ready. After meeting with the finance department I was in and out in less than an hour. I highly recommend Jerry to anyone who wants to have a great experience where the customer is first.

D&L Harris

Oct 20, 2011

The is the second car we have purchased from Kern Toyota with Jerry Clarke as our salesperson. He is very thorough and we feel comfortable working with him to meet our vehicle needs. Ken Cooper assisted, when Jerry was not there, to show us several models that ultimately led to our selection of a RAV4. We are very pleased with the excellent customer service we received from both salesmen. They are both very thorough and attentive to the customer's requirements. We couldn't help but notice how well the two gentlemen work together to meet their customer's needs while still respecting each other as professionals.

joeeaster

Oct 6, 2011

When we was searching for a car to replace my Toyota pickup. We visited all dealer in our area, test drove several cars, and talked to several salesman and sales manager. Our experience took us back to Kern Toyota, where we have had our two Toyota services since We moved her in 2004. When we would take our vehicle in for services, We would always look at all the new Toyota, Jerry Clarke was the only salesman that made a effort to ask us if we need any help or could he show us a certain Toyota. All others who had seen us exit service department waiting room didn't take an interest in us. Therefore when we decided to purchase a new Toyota, we contacted Jerry Clark, explained to him what we were looking for and what extras we wanted on the car. He ask me if we had drove the Camry and we said no, he suggested that we try each type, including the Camry Hybrid. Once we decided on what model we wanted, he found the vehicle, offer us the price that we was looking for. Within 2 days car was here and we had the Camry we had been looking for. That has been over two years and he has taken care of any question we have had and has always been there when we needed something. When we decided to replace the 1999 4 Runner, We will be sure we contact Jerry Clarke, cause we know he will have our best interest in mind when we are searching for a new car.

Blondy

Apr 25, 2011

My name is Georganna and I would like to tell you about my experience with Kern Toyota. I purchased my first toyota in 1998. At that time I very impressed with Kern's My Husband just recently purchased a Tocoma Truck and again from Kern's.Jerry Clarke was my principal sales person. He went over and above to find me the best new car for me, and particularly found just the car I wanted. I am not easilysatisfied with most sales people, but Jerry was very patient and efficient with mytime. It was truly a pleasure to deal with him and I would definitely have him as my advocant again.

chazlee

Mar 4, 2011

Sales like a good friend is talking to you. This is our 3rd car bought here from polite professional people. Also the service, to include people and waiting area are outstanding. Service takes your car on time, turns it around quickly at reasonable prices. Hardly time to read your book and take advantage of the free/good coffee. This is a "no pressure" dealership.

pawilliams

Feb 28, 2011

My husband and I recently purchased an automobile from Kern Toyota. This is the second auto we purchased from a dealer in 30 years, so it was a scary experience for us. Being on a tight budget made the situation more difficult. I contacted 3 dealers in the Winchester area and explained my situation and special circumstances that needed to apply for us to purchase. Over a 2 month span 2 dealers dropped out of looking for a good reliable used auto for me and the calls they made to us were over the amount and terms I had specified. I lost hope and our older car was chugging along on its last leg. I passed Kern Toyota one day and decided to stop in, I met Ken Cooper and explained my needs. From that day on I felt that he was 100% into finding an auto for us. HE DID and the price was right it was exactly what we needed and could afford.I recommend Kern Toyota for our next new car or as I, a used car purchase. It has been many years that I hae received such fantastic customer care from the first contact lady that answers the phones and especially made sure all the messages were received and even called back if Ken was busy with answers to the finance manager to the cleanup crew of 2 ladies and 1 gentleman who made my car look brand new, to of course KEN COOPER who made it all happen THANK YOU.I cannot relay how proud and thankful that we found the dealership and Ken. We once again have the freedom to travel without the fear of mechanical breakdowns, (along time since we have had that fear resolved)..Next car go to Kern Toyota and tell them Paula sent you.

Barbara Blevins

Feb 27, 2011

While the pricing was average the service was outstanding. The particulars of the vehicles and the financing were explained in a clear and concise manner. Mr. Clarke was friendly and not high pressure. The car was ready for us per agreement and he gave of a tour of the facility even after knowing the deal was a sure thing. I would recommend this dealer to anyone looking for a moderate price and outstanding service. Service is important to us because we keep a vehicle for a longer period of time and rely on good service. Sincerely,Barbara Blevins

ja_mc

Feb 21, 2011

I moved to the area a few years ago and began to have my Toyota serviced at the Kern Toyota dealership. I always received outstanding and reasonable service each and every time I went. When having any repairs down I was always offered a ride back to work and when a warranty job needed to be done they loaned me a car with no hassle.When I began to replace my vehicle I really wanted to work with the dealership because I felt I was always treated fairly. As a female it might sound cliche but that was important to me. I was allowed to test drive easily any vehicle I was interested in and kept a few overnight to help with the decision. I did look at other dealerships but felt pressured by the salesmen. I think even if I leave the area next time I am searching for a car I will check first at Kern Toyota as I feel confident that long distance I would be treated the same.Once my decision was finally made I received what I felt was a good price and the transaction was handled seamlessly without any problem. They took care of everything. Importantly also it didn't detract from work time either and I felt good and still do about the transaction.I love my new car and feel confident that my third Toyota will be as reliable as my first. I will continue to have it serviced at Kern Toyota.

abercrombicus

Feb 20, 2011

I bought a new car at Kern late last year. I had reasonable expectations and got exactly what I wanted without any runaround or games or hassles. Overall a great buying experience. Also, I have the two-year service plan and so far it's been really good. All the people are helpful are friendly. Kern seems to have a very good rep around town. I'm pretty certain I'll be replacing my other vehicle at Kern in the near future.