Used Cars for Sale at Manchester Honda in Manchester, CT

Taylor coutant

Apr 11, 2016

Service writer Jeff was great. Car was completed really quick

Chelle75

Apr 9, 2016

I Always receive excellent service, staff is friendly and helpful. I will be back and definitely will recommend Manchester Honda to my friends and family.

ara

Apr 4, 2016

great service and nice pople nice and clean biulding

retired

Apr 1, 2016

3rd civic new in 7 years. Always a good experience from ( sales Ellen)) to excellent service. I would highly recommend. Honda to a friend. Thanks again Robert.

Bill Crosby

Mar 24, 2016

Just another oil change but it was done in a professional and timely fashion, just like every transaction with Manchester Honda.

PTaylor

Mar 20, 2016

Brought in my 2015 honda fit for door recall. Service took my car in sooner than expected, washed my car and returned 6 hours sooner than I expected. Super nice service man.

Jack

Mar 19, 2016

Front brakes and belt replacement. Belt not in stock. Took two days, otherwise everything was great.

Andrew Fischer

Mar 16, 2016

Great experience, nice people, Kris even put up with my 4 year old!

Bob Buettner

Mar 14, 2016

Service Rep was quick and complete, Explained the process as it was happening They CARE

George V. Faggiano

Mar 9, 2016

The whole experience was great. Dealing with John Barao is always a pleasure.

Joanna

Feb 26, 2016

Scott made me feel at home and was very informative. This was my first experience with Manchester Honda. I will be back and would recommend.

Greg251

Feb 25, 2016

I went with my wife to purchase and trade in a vehicle with Manchester Honda. From start to finish everyone was very friendly. They made the car buying process very simple, and even offered me an excellent value for my trade in. Brandy Charland, and her coworker Mark, who were helping us out with the buying process were very nice and honest, and a pleasure to deal with.

Imran

Feb 18, 2016

We love the service, we were able to get the car back in a timely matter.

dave

Feb 15, 2016

This visit was my first service after buying my car from Manchester Honda dealership. The service department is extremely professional and courteous. Everything was explained fully and the service time was just as they predicted. An additional recall service was also brought to my attention, Manchester Honda scheduled at my earliest convenience and resolved the problem.

ROHIT THAKER

Feb 15, 2016

EXCELLENT SERVICES, FRIENDLY SERVICES REP. NICE FACILITES

Kelidog

Feb 13, 2016

The Service is always courteous and prompt. The technician, Ed, gave a through explanation of the work to be done. The waiting room is nice too

MaryBey

Feb 7, 2016

Outstanding place to buy and get a car serviced, they have always been great, we have bought 5 cars there

Melanie

Feb 6, 2016

Appreciate the "stream lined" process for purchases at this dealership. Their staff know how to treat customers.

ffglen

Jan 19, 2016

Excellent customer service and friendliness. I met Wes as soon as I came in and he was very helpful and informative. He did and excellent job

ARegularguy

Jan 16, 2016

We like the no haggle pricing, straight forward, easy to understand paperwork, non-aggressive sales style, welcoming environment and low bottom line prices. If you enjoy spending hours of haggling and having salespersons crawling all over you pressuring you to buy, this isn't the dealership for you. I highly recommend Manchester Honda.

Dalton Dottie1942

Jan 15, 2016

When I arrived I was taken in right away. The service person was very helpful. He checked it out and went over everything that I wanted to be done. He was very friendly and had a wonderful smile that made me feel comfortable with letting them work on my car. I just got the car home and everything seems to be great. Thanks to all

Indyquad

Jan 9, 2016

I went to this place because Honda scheduled a recall service with them. I asked for air check the service person said they cannot do it and have to charge....really just check the air?

Petunia

Dec 22, 2015

I've never really had a bad experience from Manchester Honda!!Everybody is always courteous!

Honda owner-mwl

Dec 18, 2015

Manchester Honda is a great dealership. Anytime I bring my car in for servicing, the service tech are always friendly and helpful. I bought my car here 9 years ago and it is still going strong thanks to the excellent service I have received.

MicStevens

Dec 13, 2015

I bought a new Civic from Ellen Crawford 3 years earlier, and she made it such a pleasant, no-hassle experience that when we were ready to trade our 11 year old SUV, she was our first choice. We stopped in unannounced one day just to look around because we were in the area. Ellen was very gracious, and spent the entire time before her next appointment to find us the perfect used vehicle with the room we needed, a 2013 Odyssey. When it was time to pick up the car, everything went like clockwork. It couldn't have been easier. And the icing on the cake was that the value of my trade went up about $230.00, so I got a refund! It would have been very easy for them to omit that fact, but they didn't. This is just one of the many reasons I will be coming back to Manchester Honda!

Flamingolover

Dec 11, 2015

Service Tech greeted me promptly and was very helpful. I have a Guiding Eyes puppy that I am training and who was with me. He treated me and the puppy with respect. He also called to let me know of the car's status and what else could need to be done soon.

hondagirl

Dec 11, 2015

This is the best car dealership I have ever worked with. Always professional, friendly, and very importantly, honest and with integrity. From the moment you drive into the service bay to the time you checkout to pay, the experience is smooth and effortless.

Batey

Dec 10, 2015

First rate experience. As an out of stater registration was handled in an excellent manner.

Dennis Gladden

Dec 6, 2015

This was the first time I booked service via the on-line site. The transaction was easy and service went exactly as requested. ManHonda also honored the free wiper insert deal that was part of our car's purchase 11 years ago. The car was ready when requested. It was a very good experience.

Jean Downes

Dec 6, 2015

Love this dealership Service dept is great Been a customer since 1990

Philip Ferlazzo

Nov 27, 2015

Servicer was great, answered all my questions. Car was needed for the day,however work was completed sooner then expected. Car was washed, but washed again when asked.

allygk37

Nov 21, 2015

I'm writing this review a few years late, but wanted to let the world know what a joy it was to work with TJ in picking out, test driving, and purchasing my Civic. He is professional, personable, knowledgeable and overall a pleasure to work with. Thank you for such a wonderful experience, looking forward to coming back to Manchester Honda in the future. TJ Rocks!

amanda

Nov 10, 2015

Kris made the process quick and easy. I would definitely recommend friends and family to use kris when buying a car.

bobgal47

Nov 8, 2015

Work on my Honda Accord was completed as promised and on time. Service advisors and cashier were helpful and kept me informed of progress of work.Thanks.

CALauria

Nov 7, 2015

Manchester Honda's "no haggle" policy was just the beginning of a thoroughly enjoyable and informative car buying experience. Dave Babella was patient without being condescending in guiding me through the process of buying my new 2016 CR-V and Kim was thoroughly knowledgable in explaining the many features of the car. I would (and will) recommend Manchester Honda to friends and family looking for a new or used vehicle.

wendy

Nov 6, 2015

This was my first purchase at Manchester Honda. My salesman was Dan Yorgensen. I dreaded the idea of buying another car. The trade in, the haggling, the finance manager. When I walked into Manchester Honda and spoke to Dan he told me right off the bat that none of that would occur. I decided on a car. Got approved for it, then found another Honda I wanted more for a little more money. Dan was so good about it! I felt so bad! No problem though. Dan took care of it and I drove it home the next day! I am so impressed I will never do business with another dealership again! Best experience ever!Thank you so much!

Jodi

Nov 1, 2015

We own a Honda Accord, purchased from Manchester Honda. Previously, we had a Honda Civic, also purchased from Manchester Honda. We have been bringing our cars here for service for 15 years and our experiences have always been exceptional. When we are ready for another new car, Manchester Honda will definitely be our place to buy one. The staff is always friendly and knowledgable, and very up front with you about what repairs or service your car needs. We recently brought our car in for brakes. They did a 40 point inspection for free and the car now runs just like new. The staff is the best in the business!

Sherry

Nov 1, 2015

MINOR issues: car smelled smokey when I picked it up - I am extremely allergic to smokeAppreciated the car wash - I did have to redo the windows as they were very spottyOverall great job - very satisfied

jeanne172

Oct 31, 2015

I took my 09 Honda into the service dept and as always , had work done on time ,received a call from the dept.that my car was ready....and left as a happy customer of Manchester Honda......

Mark

Oct 25, 2015

Great repair services. Repair work performed on time and within price estimate. I will come back.

Jim

Oct 24, 2015

taken at scheduled time. no delays. courteous customer service rep

Rich and Mary

Oct 20, 2015

This is the 4th car we have purchased at Manchester Honda. No pressure and great service seal the deal. We will be back for more.

Rudy Fiorillo

Oct 18, 2015

The service manager I had was excellent -- he was very professional and explained every detail with care and thoughtfulness. He was great

lyavis

Oct 5, 2015

It's nice to be greeted so professionally, quickly and the service is always the best. My car needed the recall but also had another issue which could not be handled during this visit but was very clearly explained to me. No hesitations bringing my car in.

HondaPilot29

Oct 2, 2015

As far as car dealers go, Manchester Honda has been great to do business with. I am on my 3rd car overall. Their service department is efficient and fair.

Janice Shilosky

Oct 1, 2015

I love Manchester Honda!!! Great people working there! Never had a problem

Grandma

Sep 30, 2015

The salesman, Mark Allen, was excellent and gave me the information I needed. He has followed up and addresses a concern I had. Will call me again.

Nick Economopoulos

Sep 22, 2015

the best dealership i have worked with,great system for new car pickup, had wonderful dealings with sales person,sales manager and new car technician. The normal anxiety that accompanies this large transaction was dissipated by HONDA professionalism I only felt the loss of GUS my trade in..

Sara

Sep 22, 2015

I had great service from everyone. I do have a few questions about comments made on my paperwork because they didn't elaborate on the comment. Example: A box was checked saying needs repair but there is no comment on what needs to be done. I will have to call them back.

Dave

Sep 22, 2015

Was pleased when the service door opened at 7:00 am sharp! Work was finished whentechnician said it would be. Price was a little high ($74.) for an oil change and tire rotation.

Paul

Sep 21, 2015

I was there for service maintenance. The service was timely and thorough.

Unsatisfied customer

Sep 20, 2015

Recently purchased a 2015 Honda CRV from Manchester Honda. Looking to replace a 12 year old car with a safe and reliable vehicle. This is the forth and last Honda. The experience has been very disappointing with problems with the vehicle from day 1. A 30K mistake. Just want to resolve this issue and move on. Honda should not continue to sell this car with known problems that the dealer is hiding.It has gotten to the point where the dealer is tired of seeing me and the same with them. Have made multiple attempts last time called put on hold for 18 minutes someone picked up the phone then hung up. Last straw asked to buy back car. Offer is a 5K loss. John Casey (Sales manager) said best they could do. They know of problems with car and put it on the consumer. He said to take it up with American Honda nothing they can do. Felt very insulted.The car is under warranty that they will not cover. Have made multiple attempts to fix the issues, now feel I have been black listed. Last time called put on hold for 18 minutes then disconnected. To start it off took delivery late evening and did not notice the white spots all over the car until the next day. Paid for Simonize (big mistake). Upon inspection found a piece of a rag (used for Simonize) caught in trim under drivers side headlight. Trim lifted will not lay flat. Met with John Casey (sales manager) and Tom Graham (service manager). John commented that that it does not look bad barely noticeable. Tom used spray and a rag attempting to remove the spots. Agreeing that they are under the Simonize. Told them it was unacceptable to make it right. They kept the car for 2 days. Called the next afternoon was told they were too busy had other priorities. Completed next day replacing the front grille and re-simonize. Next car started to vibrate excessively.Shaking so much can see car vibrate while running standing outside of car. This makes me nausea during 30 minute commute to work driving in traffic and highway.Also feels like driving on rumble strip at 10, 25, 45, 5 & 65mph. Gas mileage is poor 25 at best. Something is seriously wrong with the car. Searched online it is a known problem. Twice stopped at a red light brake pedal went to floor causing car to roll thankfully did not hit car in front. Took car back again. Service adviser said first of hearing of vibration issue. when mention again then say oh you mean that problem. They balanced the tires and bled the brakes. Did not help. Next day tire pressure light came on. Back again. What next? Told by service adviser this is known problem nothing can be done. Do not feel comfortable driving this unsafe car.It has gotten to the point where the dealer is tired of seeing me and the same with them. Have made multiple attempts last time called put on hold for 18 minutes someone picked up the phone then hung up. and now have been told from sales manager John Casey it is out of there hands. can not help, to take it up with American Honda.

J.Grassi

Sep 18, 2015

My recent visit was exceptional. Great salesman and technician. My wife hates buying a new car but the plain and simple approach was great.This is my second pilot and I'm sure I see another one in the future. Nice jobJim and Deb

Mary's car

Sep 16, 2015

My husband and I went to this dealership to see a Honda coupe. we saw on the website. Unfortunately we were too late and it was sold.. Our sales rep Amanda Lavoie helped us in looking at another car. I was amazed at her knowledge of the various cars, she helped make the experience enjoyable and not stressful. She mentioned she was new into this business and I agree that she is a perfect fit. I hope she is still there in 2 years when I will be returning. I also want to credit the manager who I felt offered a fair price on my trade-in with his first offer. The man who also reviewed the car with me was ver knowledgeable and more than patient with all of my questions. Top notch dealership!

Bill

Sep 7, 2015

Came in for a regular oil change, tire rotation, and brake inspection. Dropped car off early and it was out early.

Rey1970

Sep 5, 2015

The finance rates very high even I had more than 800 credit score and the value of my trade in very low other dealers value my car 3000 more than what they offert , they lost a customer . One week after their lower the price of the car than I like but was to late I found better deal I Acura of Manchester.

"K"

Aug 30, 2015

Getting to the service area is a maze! However, once you pull up to the doors, Manchester Honda's very professional staff takes over. The time estimate of the service to be done was relatively accurate. Waiting area is very clean, but I do wish there were more pictures on the white walls!!!! Honda Company policy to keep us bored??? Nice play area for children...great idea to keep the little ones occupied with colorful toys and activities.

00

Aug 29, 2015

Manchester Honda is always the place to buy your Honda and have it serviced. The service area is always so organized and exceeds my expectations on timerfficiency.Even on a jam- packed day - the garage bays were full from the airbag recall notices (which was my scheduled service) they surprised me by getting the oil change/service check-up done too which had inadvertently not been scheduled. Saved me a return trip..In the meantime, I shopped the new HRV. compared it to the Fit, with the help of salesman Tim Batson I honed down what level I could get most of my required options. Tim also helped me in the used car category for my daughter and I took a test- drive in a civic.All in all it became a productive day, got home, verified pricing and will work on financing.Thank you to you all

debpreter

Aug 28, 2015

Came in to get an oil change and tire rotation, and they told me I didn't need an oil change yet. This impressed me because they could have said nothing and just changed the oil anyway. They were extremely nice and finished quickly. I highly recommend the service department here.

Susan Ulino

Aug 21, 2015

Ron Slone was professional, knowledgeable, and very nice.

Judi

Aug 18, 2015

The courteous, helpful, friendly, and professional staff at Manchester Honda ALWAYS earn a five star rating in my book!

Mary & Bob

Aug 18, 2015

Manchester Honda always provides us with excellant care & service. From Sharon answering the phone, Tim Batson our sales rep, the finest service department to Maria at the cashiers window. All go above & beyond to make sure our Honda experience is the best. Even though there are Honda dealerships closer to where we live we would not even consider buying anywhere else but Manchester Honda!!!!

ken goldman

Aug 6, 2015

recall repair to both air bags done efficiently and service techs were very helpful. I will be back to have my Honda waxed and buffed soon. thanks, ken and barbara goldman

SDepanfilis

Aug 6, 2015

This dealership is far and beyond others that I've bought from over the past 30 years. They had a truck i wanted, and even though it was a Honda dealership, they treated the truck like it was from one of their manufacturing facilities. It looked great and runs great!! Overall a super experience!

Arielle

Aug 5, 2015

Troy was great and so was my service! The gentleman who met me at the door (I can't remember his name) who did all paperwork was wonderful as well! They were quick and courteous. Loved the shuttle car too!!

Dave

Aug 5, 2015

A great dealership that provides full service on Honda car....

Erik

Aug 5, 2015

The service team has been pleasant to work with. They take the time to explain the service and advise on future service, but have never pushed unnecessary fixes. The sales team is equally pleasant to work with. They are prepared to answer question on new & used vehicles. We are extremely happy with our Pilot and recently stopped in just to check out the new 2016 edition. The sales rep was very knowledgeable of all the new features and never once pushed to purchase this vehicle or any other. He just happily took the time to explain and show us the vehicle knowing that we were only looking out of interest and not planning on buying right away. I would definitely recommend Manchester Honda to a friend and plan to shop there again when we're ready.

gary Lamere

Aug 5, 2015

This honda dealer was a friendly,very helping in te purchasingin our used car.everyone did thierbest to hel us

George Irizarry

Aug 5, 2015

Manchester Honda is a great place to buy a car and to have your car service.....nobody is better than Manchester Honda...nobody.

Joan Bailey

Aug 5, 2015

Everything was wonderful. My son brought my car in to be serviced. We were pleased.

John J. Koziol

Aug 5, 2015

Top notch service. Vehicle was ready much earlier than anticipated. Major safety issue corrected. Shuttle service both ways was excellent. Some issues with overhead map lights remain. Service advisor #4537 was made aware of outstanding issues.Overall, a pleasant experience.

Ron

Aug 5, 2015

The service rep was very thorough, very cordial and explained the issues clearly.

anonymous

Aug 4, 2015

I brought our Accord to Manchester Honda for an A1 service, and while I was at their dealership I was looking for a used car for my college age son. We have purchased 3 other Honda's from their dealership. They make the sales process painless and straightforward with no unpleasant hassles or surprises. Their staff always goes out of their way to provide this highest level of customer service - whether it's during the sales process or the service/repair process. I would highly recommend Manchester Honda to anyone looking to purchase a new or used car, or to have their Honda serviced.

Douglas Sauer

Aug 4, 2015

I just stopped in for an oil change without an appointment and the Service Department was mobbed, but they got the car in quickly and got me out within an hour.

Happy Honda Owner

Aug 4, 2015

It is great to do business with a company that values its employees and customers!

Marjorie Page

Aug 4, 2015

Was busier than usual with the air bag issue, but overall a good visit, as always.

Mike Armentano

Aug 4, 2015

My service rep and mechanic are always courteous and personable. Kudos to Jim Kearns and mechanic, Dennis steckholtz.

Tom Carty

Aug 4, 2015

All service was performed as promised at a really good price.

Tracy Ives

Aug 4, 2015

We were extremely impressed with the entire car buying process at Manchester Honda. Bill Noelette was very helpful and accommodating.

Mdthomps

Jun 30, 2015

Thought I had a great experience until I tried to express disappointment that there was a dent on my car that they did not inform me of and the new car sales manager, John Casey, yelled at me for even insinuating That they had been dishonest. He basically called me a liar and told me I probably did the damage myself even though I have picture poof that is time stamped with the dated I picked up the car. He was very rude to me, kept interrupting me, and would not listen to the point. I was trying to make. As a first time buyer I did miss the dent but please don't tell me the car was check thoroughly because if it was then you saw the dent and definitely pulled one over on me. I've never experienced such unprofessionalism, especially from a manager. No matter what I was saying he should not have spoke to me the way he did.

Sandy A.

Jun 17, 2015

My husband and I both needed cars and we had been shopping around for used cars for about a month. We were getting quite discouraged until we came into Manchester Honda and dealt with Dan. We were never so impressed with a car dealership and salesman in our lives. We weren't pressured into anything, Dan was so knowledgeable, and he really worked with us. We were originally going to buy two used cars, and then we decided to go with one used car and lease a new Honda Civic. Dan was so patient with us and really made the experience a great one! I would definitely recommend Manchester Honda and Dan to anyone looking for a car. Dan, we will definitely be back to you! Thanks again for everything!

Bryan Verrengia

Apr 2, 2015

Just purchased a Certified Pre-Owned 2013 Honda Pilot and I love it. Jane Smith (our sales rep) was extremely helpful and accomodating throughout the whole purchasing process (including coming in on her day off so that my wife who also purchased a car could pick it up and not have to wait another day). I would highly recommend anyone looking to buy a Honda to ask for Jane. The only issue I had was that right after pulling out of the dealership with my new car I saw a spot on my windshield - at first I thought it was a raindrop because it was raining slightly but as the wipers passed I realized there was a small chip in the windshield I hadn't noticed. I contacted Jane the next day and she helped me get in touch with service and I was able to get the chip fixed at no charge. The repair was 99.99% perfect as I can barely see just a tiny line in the windshield but the chip is filled in and there shouldn't be any spidering. I am happy with the repair and the service dept was excellent and dealt with the problem quickly and professionally. This is our family's 4th car purchased from and serviced with Manchester Honda and I have nothing but a good experience with everyone there. So go see Jane Smith for your next Honda at Manchester Honda.

MV

Mar 27, 2015

I recently purchased a 2012 CRV. This is the fourth car I have purchased at Manchester Honda and as usual it was a fantastic experience! Jane Smith was wonderful and made the process so smooth and easy. The rest of the staff was very friendly and the facilities are top notch. I wouldn't buy a car anywhere else!

Lorie

Mar 19, 2015

We bought 2 Hondas within two weeks from Dan Yorgensen. He did an excellent job, and my family is very pleased with the over all experience of Manchester Honda. We will continue to recommend them. And Dan-don't be surprised if people come in asking for you as we have referred your name to several people.

Jules

Mar 17, 2015

I was shopping in the area and my intention was just to look at a Honda to see what type of car I was interested in buying, not that day but later on. Dan "the Man" was the "Man". He did not tell me what was best for me nor did he tell me what I could afford. He simply listened to me and showed me all of my options. He was very, very patient and answered all of my questions. By the time I left the dealer I was ecstatic that by the end of the week, I would be driving a 2015 Honda Civic ex. Thanks Dan - you are the "MAN". I also would like to thank the lady on the day that I picked up my car for explaining all the options. After driving a 2004 SUV, it's a new experience. Thanks again.JulietR.

StevenKM

Mar 16, 2015

Last week I went to Manchester Honda hoping to get a great price for a used car. Jane Smith really helped me under everything since I was a first time car buyer. She gave me step by step descriptions and helped me purchase a 2012 Honda civic. Service so fast I drove off with the car by the end of the week. Highly recommended Manchester Honda for all those who wants great service and great cars!

jared831

Mar 14, 2015

I went to Manchester Honda to value my trade and look at leasing a new SUV. The value for my car was fair and they proceeded to pull up some PowerPoint saying how they don't make commission on sales and they have the lowest price since they don't negotiate. I left the dealer and researched other dealers in CT getting other prices. Manchester Honda was the highest prices dealer in the state. When I called them back to give them the opportunity to beat the price, they would not even play ball. I think the salesmen at this dealer are very friendly but make sure to compare prices. I saved almost 100 dollars a month by checking the prices at other dealers.

Lorie

Mar 7, 2015

Dan Yorgensen was the sales person whom assisted us when leasing our brand new CR V. He explained all of our options and was very professional and courteous to us and our children. It was a very smooth and stress free transaction. We met with him on a Thursday evening, and Friday we drove off in our SUV. We would highly recommend Dan to anyone looking to buy a Honda. Also Kim Cummins was very pleasant and thorough when giving us a tutorial of our new CR-V.

carchick

Mar 6, 2015

I made an appointment to test drive a car. When I got there it was not there one of the salesmen had it out on "snow duty". No apology for driving miles for nothing. All he said is "Um yeah I don't know why that happened." I waited 15 -20 minutes for another to test drive and the car was filthy inside. A second one with water bottles and dog hair. The sales men himself said, "Yeah, that is disgusting". The salesman was not really friendly. While I was waiting a man off the street came in sat down next to me and started to harass me. I kid you not a grown man eating a happy meal from McDonalds No one noticed because they where all in the office behind me talking about 50 shades of grey movie and on Facebook. Dirty cars and poor customer services.

paul

Feb 28, 2015

I have leased 6 Honda's from Manchester Honda. From my first time Mr. Barao has always treated me and my wife with respect and honesty and no pressure. This to me is why I keep going back to John and Manchester Honda. This treatment is why Manchester Honda has retain my wife and I as customers.

Civic owner

Feb 26, 2015

I just buy my new car at Manchester Honda. Jane was very nice and made it very easy for me.

anastasiamflores

Feb 21, 2015

By the time I got to Manchester Honda, I was about two months into my car search and I was very exhausted and frustrated from the many dealerships that I had previously visited. My boyfriend bought a car a couple of years ago from Frank at Manchester Honda so I decided to see if he was still there. I did my homework before hand and I went in ready for business.The process was so quick and painless, I was so thankful! Frank did not hassle me about using my own credit union at all, which was so nice. He showed me the options I had to choose from and was very up front about price and features. The car had a couple issues but he worked with me and the Service team to get everything fixed. I even got a rental for the time the car was in the shop (thanks again by the way I really needed to get to work). I ended up spending more on the car than I set out to but it was TOTALLY WORTH IT. The experience was informative, easy, and I really do love my car. I should have just went to Manchester Honda first... Thanks again Frank!

Bella

Feb 13, 2015

My wife and i walk for the first time at this location in Manchester CT. we where looking to get a used car,but Dan Yorgensen,was very helpful and explain our options,talking to him was a great help to make our decision, we end up getting a new car,our first new car and we are very grateful for the help and information,will be back again,no doubt,Thank you Honda and Dan

Tombo

Feb 11, 2015

Recently purchased a "pre-owned" Fit at Manchester Honda; this was our second purchase from salesman Dan Yorgensen. Even though this purchase was used, Dan handled everything with the efficiency, transparency, friendliness and courtesy we had experienced during our earlier (new) purchase. Dan coordinated the purchase and installation of snow tires with the service and parts departments, prior to our legally owning the car, so that the car would be winter-ready at delivery. Had a few qualms about purchasing a used car with a limited warranty, but the Manchester Honda inspection checklist insured that everything was in order, and the car has been working perfectly for the month or so that we've had it.

Rodney

Feb 1, 2015

I bought a used Toyota Camry from Manchester honda and it had a couple of issues with it but Dan my salesman and Allen the used car Manager were right there for me and took care the those issues and continue to work with me. I would call that above and beyond the call off duty. I wouldn't go any where else. Like any other business hometown and local us where your gonna get service and loyalty. Great people great experience .

julesiebaby

Jan 30, 2015

I cant say enough about the customer service I received when I visited Manchester Honda.From the moment I walked through the doors everyone was welcoming and very pleasant. I will definitely be recommending Manchester Honda to anyone I know in the market for a new car. Mark Allen was the best !!!! He went far and beyond to help me get the car i wanted and didn't make me feel like just another "body" walking through the door.

amandacolbert

Jan 28, 2015

Overall our experience at Manchester Honda was definitely a pleasurable one. Jack was very friendly and did not make me feel like I was pressured to buy the car if I didn't want to. I ended up purchasing the car and Jack was very helpful. I would definitely recommend Manchester Honda and Jack to a friend.

Amberlynnnn

Jan 27, 2015

I loved this dealership. The dealers are very friendly and everyone there helps you make a really good decision for your car. They don't work off of commision either, so they don't try to get you to buy newer cars. Love Erik as well! He was so helpful and amazing !

Ajives

Jan 26, 2015

The people that we dealt with at Manchester Honda were wonderful! They made the experience of buying a car a pleasure. From the moment we walked into the showroom everyone was very nice, helpful, and personable. I thought the test drive was great to show you just how well the vehicle drove and had to offer. They were all willing to work with me to make sure I got exactly what I wanted without being pushy or a "typical" salesman.

YL

Jan 18, 2015

I did a fair amount of internet research on Honda CR-V, so I was well prepared when I walked into Manchester Honda and met Dustin. I really like their simple and hassle-free sales approach. We spent the entire time discussing the model/features that I needed, instead of frustrating back and forth price negotiation. Dustin understood my driving behavior and preference and have me realized I didn't really need the brand new 2015. I couldn't be more happy with the 2012 low-mileage I purchased, and saved the 5K over the 2015 model.

Lin

Jan 16, 2015

Was looking for a specific model Honda, a certain number of miles and amenities. Found exactly what I wanted at this dealership. Was set up for an initial appointment with Dan, went for a test drive, talked over options and I decided it was THE vehicle and we finished the paperwork process seamlessly at that same appt. I had pre-approved financing, but they were able to beat the interest rate I had procured on my own, so I applied directly with the dealer. I came back a second time to finalize the paperwork deal and to go over my vehicle features, sort of a mini "tour," which was extremely helpful.. Everything was explained well to me, and Dan was professional and courteous and funny and charming all rolled into one. I got everything I wanted included into the deal, they registered my vehicle and took care of the details, and a week later I came back to pick it up. I would have been there sooner, however, I live out of state and transportation and scheduling was an issue for me to collaborate times. All in all a great experience, and the no-haggle pricing is a plus, and when checking online, they were extremely competitive and fair. Thanks, and I am supremely happy with my vehicle and look forward to many, many years of proud ownership!

tdubs624

Jan 16, 2015

From the time we entered to the time we left our experience was amazing. Courteous and honest sales and assistants all the way around. No one pressuring you to make decisions. This definitely changed my attitude towards Manchester Honda than what the stereotypical "deal" attitude is. Will definitely purchase next vehicle here if needed, and will direct people there in the future! Thank you!

JR

Jan 14, 2015

Buying or leasing a new vehicle can certainly be stressful and filled with trepidation. At Mancester Honda, the process is just the opposite. A simpler but competitive sales approach is used which eliminates any price haggling and undue stress. Add to that a friendly and professional staff and the experience is all the better.Over the years, I've purchased and leased numerous vehicles from Manchester Honda and have always been pleasantly surprised at how well and smoothly it goes. Erik Busher has been our sales person for many of these and we have always found him to be friendly, attentive, honest, and the consummate professional. He is really good at making you feel at home and not feeling rushed or pressured.

Sm.hajem

Jan 5, 2015

I took the trip all the from NY to Manchester , luckly the trip was worthed. They are in Manchester Honda straight forward no time for B.S. I would recommend this place to a friend.

DigginJazz

Jan 3, 2015

Unlike other dealers we visited, this one uses a No-Haggle pricing policy. I was skeptical at first, but armed with pricing info from TruCar and other resources, I got an extremely low price right off the bat. There was no stressful negotiations with some aggressive sales manager. There was a level of trust that I felt, that this dealer gave us their best price and was not trying to beat us out of the most dollars he could. Our sales reps were more concerned that we get the right car and understood the features, rather than score the biggest commission check.

ME

Dec 31, 2014

Was looking at different car makes and was not considering a Honda until, Doug called with end of lease information and I was convince to test drive the updated Accord. The updates made the Accord very comparable with other makes, I was surprised with the number of upgrades. The customer service that Ellen Crawford provided made trading in the current lease and purchasing the Accord simple. Thank you

tandmottman

Dec 30, 2014

I wanted to do business with Manchester Honda based on my experience with their service department and the work they did servicing my 04 Element. After doing some web browsing I had some very specific ideas for what I wanted, and I didn't think the Manchester shop had what I wanted but given their record I wanted to start my shopping there. The staff greeted me promptly and within minutes served coffee ( a nice touch ) and introduced me to Dave, who was professional and knowledgeable. I hadn't walked in expecting to buy a car, but did that day, and haven't regretted it since. The team at Manchester Honda did a great job making me feel at home and confident in my purchase. Overall a very good experience.

GC

Dec 29, 2014

Great Dealership if you place no value on your time. I made an appointment to see/test drive an Odyssey one day in advance. My wife and I got there and listed to the sales spiel for about 15 minutes while filling out some paperwork. The salesman then left to get the keys to the car. He returned 30 minutes later and said that one of the other salesmen took the car home that evening and that we would not be able to see it. Our salesman placed all blame for the blunder on their internet person. He then offered to call the internet person over so that we could talk to him if we wanted to even though that would accomplish nothing. Very classy!

Melody

Dec 29, 2014

My entire experience at Manchester Honda was wonderful. All of the staff members that I worked with were so friendly and helpful. I never felt pressured or rushed. Would definitely recommend!

Bobbroncosfan

Dec 21, 2014

We were treated with respect and honesty and felt that Jane Smith, our sales person, was very helpful and considerate. Everyone was very friendly and at no time did I feel pushed at something I may not want. I have not bought a car in about 6 years and was not sure what to expect but was very happy with my experience with Manchester Honda.

Kelly

Sep 11, 2014

I made a huge mistake of leasing a car here. I leased a Honda Civic and had very low miles on the car but did get a small dent in the side of the door. Manchester Honda appraised my car at next to nothing once it was time to turn it in. I told myself leasing was a bad idea, I learned my lesson and tried to move on. This was back in December...it is now September and this place is still making my life miserable. Now I am being charged property taxes for several months when I did not even have the car. They are saying there is nothing they can do. Yes, Manchester Honda puts up a good front but once you have a problem they will not do anything to help you

Nydmun23

Aug 12, 2014

The experience at Manchester Honda was awesome. Thank TJ for making it a great experience . Very professional and a great attitude . Will definitely recommend this dealership. The price is right and this dealership definitely offered a great trade in price . Thank to Cliff as well for showing me how to set everything up in my car . The whole staff is very friendly pleasant atmosphere !!!

Anish

Jun 24, 2014

I was here for the servicing and I showed them a oil mark at the rear end of mark which was a bit sticky and it was not removed with regular car wash.I asked them if they can remove it.Once they returned the car to me the mark is still there and I could see crack in the car paint. They cost you so much and they dont accept now that somebody messed up with paint of car.It was a terrible experience and thinking of doing my servicing somewhere else.Also this dealership is too expensive.If you have extra bucks to throw out go to this dealership. Thanks, Anish

06374owner

Jun 3, 2014

2013 ridgeline 15k miles under FACTORY warranty, they want to charge for adjustment of glove box because light stays on, said if I bought there they would "good will" the repair. We'll see what corp. Honda, BBB and DMV thinks about this. CROOKS, Stay Away.

jjdaqueen

May 5, 2014

Walked in and felt very welcome. Staff was friendly and nice. Bill Noelette was not who I booked my appt with but he had all my info. He explained how Manchester Honda's service & sales program works. The name of it (Plain & Simple) says it all. He followed up with me via phone and text so I knew where I was during the entire process which was quick and easy. I would recommend them to a friend. I had to take the car in for service and they were friendly too. Thanks Bill. - JJ

difromct56

Apr 25, 2014

Bill was very helpful in steering us to the vehicle we ultimately purchased. He had previously sold my daughter her first ever new car and we had a great experience then. I would definitely ask for Bill again. He was professional but down to earth. He was aware that I knew exactly what I liked and didn't like. And when I contacted him to make sure something we had talked about would be taken care of prior to pickup, he laughed and said he had just done so. After picking up the car we noticed the purchased VIN etching had not been performed. Bill was right on it and we had it completed quickly and professionally. Overall a great experience. We will be back!

tcwik916

Apr 8, 2014

My experience at Manchester Honda has always been great. When I bought my Civic in 07 I went to another local Honda Dealership thinking I could bargin them down from the price I was given by Manchester Honda at the time. Little did I know that there were a lot of hidden fees involved in my sale. They even promised me something and never actually did the work.My experience with Manchester Honda was completely different. I worked with Frank who is great. Very Knowledgable and never pressured me. Knows his stuff. The whole place wants to educate you on their selection and get you in a car that you like. After I bought my car, Cliff came out and explained all the cool features to my new Honda Accord. He helped me program the bluetooth and various other features. They were very generous on my trade in as well. That always helps when you are buying a new car and don't want to vary from the financing you were looking for. Speaking of, the financing was painless. Frank actually took care of everything. I didn't have to go into an office and feel like I was signing my life away. This is what I had to do at the other dealership. All and all an excellent experience. I will buy all of my cars from this place.

Bill S.

Mar 23, 2014

Truck was available when I was ready for it. Dustin Kerr explained the buying process and truck with knowledge and efficiency. Looked at it and drove it on that Friday and picked it up the following day ... I have never bought a vehicle that quickly before (although I have been tracking the Ridgeline ever since I sold my Dakota six years ago). It rained a few days later and my wife noticed some incomplete windshield wiper action on the passenger side. We took it in and new wipers were very quickly installed by courteous service personnel in the very well organized service facility.

Jokah_Jack

Mar 20, 2014

I had recently been through a nightmare, having had a small accident I totaled my 2003 civic. I spent months researching my first car, it took three weeks of going back and forth to buy it from the used car dealer. So I was not looking forward to trying to find another car, on a whim I walked into Manchester Honda and asked about leasing a civic. Best idea I've had in a long time. The folks at Manchester Honda are a different class of car salesmen. There never was any pressure, just patience. Dave from Manchester Honda spent the better part of the evening explaining all the ins and outs of leasing, he took the time to show me the differences between the models of civic/accords, we even went to test drive an accord. In the end I opted to stay in the civic family and went with the stunning Dyno Blue Ex-L, there is something about heated seats that I just love. Can't complain about the leather steering wheel either, some vinyl wheels make your palms sweaty, not the leather wrap, the natural oils in the leather almost moisturizer your hands as you drive, they are silky soft. Lol! The funny thing is Dave had written me up a quote for the Lx class but after thinking it over, when I went back in to put my deposit I opted up for the EX-L. Manchester Honda took my nightmare and gave me a dream. I haven't stopped telling everyone I know, about this monolith of friendly, quality, customer service.

Dave06109

Mar 20, 2014

Manchester Honda provided an easy no hassle car buying experience. Bill Nolette did a great job explaining all the features of the care I was interested in. From start to finish the process was easy with no hassles or sales pressure.

Red

Mar 19, 2014

My husband and I recently purchased 2014 CRV from Manchester Honda. Dave Babella was awesome and made our experience very pleasant. The no hassle pricing is a huge stress reliever and the lifetime warranty can't be beat. Dave even put a personal touch on the car when we arrived with red-white-blue balloons knowing I am patriotic. The staff is also very friendly. Allen also checked in with us, and Kim was great showing us how to use the features which were new to us. Thanks for a great experience. Will definitely recommend them, Thanks again, Janet & Chip

Janine Hewitt

Mar 18, 2014

I came to Manchester Honda because their online prices on certified pre-owned vehicles were the best in the area, and was not disappointed. I was trying to decide between two used vehicles, and Charlie, the sales and leasing consultant who helped me, was well-informed about both vehicles. He was thorough in explaining the warranties and service - both important with a used car purchase - and, even though it took me a week to decide on the purchase, I received only one polite phone call, not a barrage of phone calls and email every day, which I appreciated. Charlie was able to walk me through the process, patiently listened to my questions, and even called my credit union. And the extra touches, like having someone there to explain the buttons on the dashboard, were really nice. Manchester Honda was a great experience and I feel like I not only got a great car, but saw great customer service in action.

BERNARD RIENDEAU

Mar 17, 2014

Bill was very professional and made our car buying experience a pleasure.

Rick

Mar 17, 2014

Manchester Honda is still the best place to buy a Honda. Jane Smith helped make our purchase completely stress-free, no pressure, & she's very knowledgable. Thanks again Jane!!!

nikhil_barge

Mar 17, 2014

I am very happy to buy a used Honda civic from Manchester-Honda. A reliable dealer. The customer service was good. No hidden charges were applied.BUT they didi not give me fair idea about the anti-theft system. It unnecessarily cost me 180 dollars.

Pilot2014

Mar 16, 2014

This was a no pressure, no hassle process. We've always trusted the Honda name, and went looking at other comparable models to see if any other brand suited our needs. We were not impressed with the other vehicles we test drove, so we came back to Manchester Honda, where we were dealt with openly with a no haggle price that was very fair. We'll continue to do business with Manchester Honda as their service department is second to none, and their friendly, knowledgeable staff are easy to work with.

Karen, David and Emily

Mar 14, 2014

This was the second car we purchased from Manchester Honda. Dan Yorgensen was our salesman. He was excellent to work with and he took his time to help us find the perfect car. Thank you Dan and everyone at Manchester Honda, we absolutely love the car we purchased. Karen, David and Emily

Ryan

Mar 14, 2014

I came in to trade my 2010 Accord in for a 2014 Accord and heard all of the great reasons from Jane why I should consider the Crosstour instead. With being a contractor and all of the miles I put on my car, it was definitely the right decision to upgrade to the larger vehicle for more storage and comfort. I bought the car from across state lines, and everything was handled without any issue with getting my car registered and insured in Massachusetts. Jane was very helpful, and I experienced no pressure through the entire purchasing process.

rcm2461

Mar 14, 2014

I came in to trade my 2010 Accord in for a 2014 Accord and heard all of the great reasons from Jane why I should consider the Crosstour instead. With being a contractor and all of the miles I put on my car, it was definitely the right decision to upgrade to the larger vehicle for more storage and comfort. I bought the car from across state lines, and everything was handled without any issue with getting my car registered and insured in Massachusetts. Jane was very helpful, and I experienced no pressure through the entire purchasing process.

christine

Mar 13, 2014

I purchased a used honda crv. Love the body style and the way it drives. I got an excellent warrenty from manchester honda. Tim was was nice and curtious.

Happy Third Time Buyer!

Mar 12, 2014

I have recently purchased my third vehicle from Mark Allen of Manchester Honda. I cannot recommend Mark and the dealership enough! Mark helped me to compare and contrast vehicles, assisted with every step of the application process, and took the time to explain every detail fully. This time around I had a real "hiccup" with my credit and he truly went to bat for me to get the best financing possible. I will always be so grateful for his help. Wonderful service department as well - you could not ask for more!

Phil

Mar 12, 2014

I bought a used car I had seen online. Even though it had only been at the dealer for two days, I was able to take it for a test drive the day I saw it. I called them the next day I would take it and three days later it was mine. Charlie guided me through the process quickly and explained all the warranties, service, etc that came with the purchase. The process was a little slow when I picked the car up due to the sheer number of people at the dealership but there were no problems.

Sabrina

Mar 12, 2014

Jarrod Novak is by far the best salesman I could have asked for. His knowledge about the vehicles was extraordinary. He answered all of my questions, and I walked away knowing everything about the CRV. I felt no pressure from him to purchase my car, and he did not call me repeatedly to get me to buy. As a single female, car shopping can be overwhelming especially because sales people tend to take advantage of females buying cars. When I met Jarrod I felt comfortable, and I instantly began to trust him. I knew that he was the person I wanted to buy a car from. His outstanding customer service skills did not stop once I purchased my car. I plan on keeping my CRV for a while, but I have no doubt that the next time I purchase a vehicle I will be going straight to Jarrod (no matter what dealership he is at).

bradden

Mar 12, 2014

We have had wonderful positive experiences since buying our 2010 Honda Civic in July 2013. Our salesman, Jarrod Novak, was a very pleasant and extremely knowledgeable individual who promptly answered all of our questions including our e-mail correspondence.We attended the super picnic luncheon. We have already used our free oil change and had our tires rotated.My wife, Carol, and myself are both senior citizens who have had experiences with many dealers in the Hartford area. None of which can compare to Manchester Honda.Because of a salesman like Jarrod Novak, Manchester Honda, deserves an A++ rating. We have already expressed our feelings towards others who are in the market for a new or used vehicle.Jarrod, continue with what you re doing. You are what makes Manchester Honda such a tremendous dealerSincerely,Brad and Carol Dennler

scody26

Mar 12, 2014

Jarrod Novak is by far the best salesman I could have asked for. His knowledge about the vehicles was extraordinary. He answered all of my questions, and I walked away knowing everything about the CRV. I felt no pressure from him to purchase my car, and he did not call me repeatedly to get me to buy. As a single female, car shopping can be overwhelming especially because sales people tend to take advantage of females buying cars. When I met Jarrod I felt comfortable, and I instantly began to trust him. I knew that he was the person I wanted to buy a car from. His outstanding customer service skills did not stop once I purchased my car. I plan on keeping my CRV for a while, but I have no doubt that the next time I purchase a vehicle I will be going straight to Jarrod (no matter what dealership he is at).

mcarriveau

Mar 11, 2014

I have purchased 3 used vehicles in my lifetime and my experience at Manchester Hoda was by far the best. They are friendly, understanding, and non-judgemental. I had some financial issues but that never stopped Erik or Jarrod from helping me get into a reliable,affordable car.I had numerous communications with Erik and Jarrod throughout the process, and even now that I've had my car for almost a year. I still receive notes, and check-ins from Jarrod.It's definately not your typical car dealer experience.Thank you Erik and Jarrod!!!

MrChem1999

Mar 11, 2014

I found Erik to be a friendly and knowledgeable salesperson. He was able to answer all of my questions and returned my phone calls in a timely manner. No high pressure was used and I appreciated that approach. This is the fifth Honda I have purchased from this dealership and I have always been extremely satisfied with the product. Another reason why I have continued to stay at Manchester Honda is that their service department is outstanding.

GeneLacerte

Mar 11, 2014

I found Erik to be a friendly and knowledgeable salesperson. He was able to answer all of my questions and returned my phone calls in a timely manner. No high pressure was used and I appreciated that approach. This is the fifth Honda I have purchased from this dealership and I have always been extremely satisfied with the product. Another reason why I have continued to stay at Manchester Honda is that their service department is outstanding.

liviucupceancu

Mar 11, 2014

My wife and I were very much impressed by the professional attitude of Jarrod toward the customer. He was very polite, prove a lot of knowledge regarding the product ( in our case was a new Honda Accord car). He have explained in detail all the advantages that the Manchester Honda Dealer and Services provide to the customer. In our search for buying a new car we have visited many car dealership; ( for ex: Toyota in Enfield and Manchester, Volkswagen, Honda in Enfield, Ford dealership, etc.). The decision to buy the car at Honda in Manchester was because as we mention before of total devotion of Jarrod Novak to the customer ( by explaining in detail all of the advantages to by the car from this dealer: mentioning the good service we should expect in the future from the Service and repair department) of this dealer.The car runs very nice! We are happy with the car!

mcarriveau

Mar 11, 2014

I have purchased 3 used vehicles in my lifetime and my experience at Manchester Hoda was by far the best. They are friendly, understanding, and non-judgemental. I had some financial issues but that never stopped Erik or Jarrod from helping me get into a reliable,affordable car.I had numerous communications with Erik and Jarrod throughout the process, and even now that I've had my car for almost a year. I still receive notes, and check-ins from Jarrod.It's definately not your typical car dealer experience.Thank you Erik and Jarrod!!!

Curt D

Mar 10, 2014

TJ was awesome. I have never been to a dealer ship that does the no hassle approach. I hate going to car dealers because of salesman period but this was hands down the easiest, quickest and most professionally handled sale I have ever had at a dealer. I have my own business in another field with the same approach as you and its nice to see it from the other side how satisfied a customer can be. Great Job. This car was for my daughters Bday and TJ even put Balloons on it for her. I am not a Honda guy but you sure are making me think I should be.

Elizabeth K.

Mar 6, 2014

Kris was excellent to work with. He listened to what I wanted in a car and how much I was willing to spend. He showed us all the cars we wanted to see and offered a test drive for each. He explained every piece of the contact and carefully went over all the options. He thoroughly explained the warranty's for the car. I was impressed that he had the car ready two days later! I would highly recommend the dealership to anyone looking for a new or used car.

eakurlanski

Mar 6, 2014

Kris was excellent to work with. He listened to what I wanted in a car and how much I was willing to spend. He showed us all the cars we wanted to see and offered a test drive for each. He explained every piece of the contact and carefully went over all the options. He thoroughly explained the warranty's for the car. I was impressed that he had the car ready two days later! I would highly recommend the dealership to anyone looking for a new or used car.

Kathy

Mar 4, 2014

I have now purchased my 3rd car from Jack at Manchester Honda. Each buying experience has been just as good as the previous one. Jack is extremely knowledgeable, kind, honest, and makes you feel unbelievably comfortable through each step and every step of the process. Not only is Jack amazing, but the other staff as well. Multiple people greeted me and offered any assistance I needed at the most initial signs of needing it. If I or anyone I know plans on buying a Honda, I would absolutely do so and/or recommend Manchester Honda. The facility is state of the art, sparkling clean, completely comfortable and the service is beyond compare.

dj57

Mar 1, 2014

This is my 3rd Accord from your dealership and the 2nd one from Jack. I have always appreciated the hassle free experience. I have also recommended your dealership to others. My niece recently purchased a Civic from Jack. The $300 discount for repeat customers is a nice incentive but in my opinion the incentive for a proven multiple repeat customer could be a little higher. thank you ...diane

Mattn7

Feb 28, 2014

I had an excellent experience at Manchester Honda. Price was very competitive and did not have to haggle. Ellen Crawford was great. Her communication was exceptional and she kept me updated throughout the whole process. She worked to get the financing I wanted and made sure I did everything I needed to do to pick up the car as soon as possible. In addition, Ellen remembered little things that I said and seemed to genuinely listen when I spoke, something that doesn't happen often at many dealerships. Overall, I am quite pleased with my experience and very excited about my first brand new car.

matthewnolin

Feb 28, 2014

I had an excellent experience at Manchester Honda. Price was very competitive and did not have to haggle. Ellen Crawford was great. Her communication was exceptional and she kept me updated throughout the whole process. She worked to get the financing I wanted and made sure I did everything I needed to do to pick up the car as soon as possible. In addition, Ellen remembered little things that I said and seemed to genuinely listen when I spoke, something that doesn't happen often at many dealerships. Overall, I am quite pleased with my experience and very excited about my first brand new car.

blkeeney

Feb 27, 2014

I went into Manchester Honda in need of a car quickly because my car was having major mechanical problems. I really liked the car I had and was not happy about having to replace it and was in a pretty sour mood. I was greeted quickly and told a salesperson would be right with me. Then I met Jack. His upbeat personality and enthusiasm quickly turned this dreaded task into a pleasant experience. After telling Jack my sad story, he promptly showed me a CR-V in exactly the color I wanted even though I hadn't discussed color with him. I left without making a purchase because I wanted to shop around. After going to two other dealers I quickly realized that customer service is a number one priority at Manchester Honda and wasn't at those other dealerships.One week later I drove off the Manchester Honda lot with my new CR-V. I had great instruction from Kim on how to use the hands-free and navigation features and Jack handled all the paperwork quickly and efficiently and even called me the next day to see how I was doing with my new vehicle! I will definitely recommend Manchester Honda to anyone who is looking to purchase a car.

bartstarr

Feb 26, 2014

Best buying experience I have had at a dealership. Paul was very knowledgeable, efficient, and courteous, as well as all the staff. Never felt pressured to buy. Vic was very thorough in explaining the vehicle features. Will recommend this dealership to family and friends. Special thanks to Stephen Cohun for all the help.

johnericellison

Feb 26, 2014

It was a relaxed experience and efficient. This price of the vehicle was a bit high, however, Internet research showed that it was within range.Thank you.

Portera4242

Feb 26, 2014

Perfect service they always exceed my expectation and I am always pleased I just bought my third used vehicle from Manchester Honda. I'll never go to another dealership

CnGlbrt

Feb 25, 2014

I went to Manchester Honda knowing exactly which brand, style and color car I wanted. Shawn Dombek was excellent. I got to test drive both of my choices and then decided on the 2014 but wanted a black interior. Shawn got me the car in exactly the color and interior that I wanted. He even traveled far to pick up my new vehicle. Shawn explained everything about the warranty in a clear and concise manner so I was about to make the right decision for me. Shawn was professional and provided me with great service and would highly recommend to everyone I know. He went over and beyond my expectation.

monburr

Feb 25, 2014

overall very good! I would recommend your to anyone! I never felt pushed the dealership was very friendly there is an excellent supply of cars to choose from both new and used in both in excellent condition! Done

KathleeninNE

Feb 24, 2014

Why did I come back when I knew it wasn't the absolute rock bottom price? Because it was a fair price, with no hassles.This is my second purchase at Manchester Honda. No bait and switch or "let me talk to my manager" sales tactics. No high pressure anything. Just normal. The way it should be.

mvnshrikanth

Feb 24, 2014

Very good experience, the car is awesome and I loved it. Definitely would recommend it to my friends. Dave was really helpful. He did everything so fast and explained about the warranty really well to me.

larryw14

Feb 23, 2014

Erik knew the honda product and was very helpful, even knowing initially I probably would not purchase car on that visit. I had done my homework so was very familiar with product walking in the door. The purchase price, although I felt a little high, was fair enough in end based on subsequent visit to another honda dealer, and the included Manchester Honda limited lifetime warranty. Everything was done on a very timely basis, very unusual in my many occasions of buying cars over the years!Would also like to compliment Ashley who further explained the car features after delivery. She was very patient and helpful...you should consider her an asset to company!There is one outstanding issue, that in small scratch that I discovered shortly after delivery. Erik is working on resolving this, hopefully I will be satisfied with result.

mahcape

Feb 23, 2014

I bought a new CRV in August 2013. Extremely happy with the car, dealership and Dave. Very professional and most of all trusted Dave so much that my husband bought a 2014 CRV this week and we chose Manchester Honda and Dave. Another great experience and we love our CRVS!!!

ally06

Feb 21, 2014

Tj was wonderful! This was my first time purchasing a car at Mancheater Honda and my expierence was great. Tj was so polite and honest he made it so easy and stress free for me. My brother was very impress he said Manchester Honda was the best dealership he ever had to deal with. Thank you so much TJ it was a pleasure! ??

Terri

Feb 19, 2014

I just bought a 2011 pre-certified Honda Accord from Jane Smith at Manchester Honda. I worked with Jane for a few months to find the right car. She was always very friendly, patient, professional and accommodating. I really enjoyed working with her and liked the fact that I didn't feel pressured. I really like the "no hassle" pricing policy. It was great to buy a car and trust that I was getting a fair price. I would highly recommend buying a car at Manchester Honda and would highly recommend Jane Smith!

josephastromowicz

Feb 19, 2014

Manchester Honda and Jack Doyle in particular was very helpful with assisting us to find a van that we could transport our five greyhound dogs to Arizona in. Everyone from the front desk to the delivery individual were great to work with. Highly recommended dealer.

Terri5

Feb 19, 2014

I just bought a 2011 pre-certified Honda Accord from Jane Smith at Manchester Honda. I worked with Jane for a few months to find the right car. She was always very friendly, patient, professional and accommodating. I really enjoyed working with her and liked the fact that I didn't feel pressured. I really like the "no hassle" pricing policy. It was great to buy a car and trust that I was getting a fair price. I would highly recommend buying a car at Manchester Honda and would highly recommend Jane Smith!

Sandy Dubiel

Feb 18, 2014

This was our 2nd Honda Odyssey we bought from Manchester Honda. We were very pleased over the years with the service. Gary the Service Manager really went out of his way to take care of our needs, Sharon at the reception desk was very friendly and helpful. Tim Batson was our new purchase sales person. He was very knowledgable and did not try to pressure us. Peter the Manager has always been there if you needed him. It was another very pleasant experience. Never mind that the Odyssey has always been my favorite car. Word of mouth can be a great tool, I plan on using this to tell folks what a great experience that we have always had at Manchester Honda. Thank you to all the staff at Manchester Honda. Sandy & Roger Dubiel

darby7474

Feb 18, 2014

We were very pleased with our experience buying our new 2014 Honda Odyssey. Tim Batson was the sales person. No pressure applied, which we really appreciated. The reception person Sharon was very helpful and very friendly. You felt like you knew everyone. Peter the manager has always been great thru the years that we have been with Manchester Honda. Our previous car was also a Odyssey having all of our service done at the dealership. We can't say enough about Gary the Service Manager. When my husband was it the hospital Gary walked me thru whatever needed to be done. I really hope I didn't forget anyone because the folks I mentioned made buying our new Odyssey another great experience. Word of mouth is a wonderful tool and I intend to use mine to send folks to Manchester Honda.Thank you all and will be seeing you when we have to service our new Odyssey.Sandy & Roger Dubiel

Lori

Feb 17, 2014

I was not looking forward to the whole car buying experience. I am a single woman, most likely going by myself, and I had some experiences at other dealerships where I didn't feel comfortable with the sales people. I believe that I would be taken advantage of because I am a woman and don't have a lot of knowledge/confidence in buying cars. As soon as I was introduced to Paul, I was at put at ease. He is very informative and personable and not in anyway pushy or demanding that I buy this or look at that. The entire process was much less stressful than I ever imagined. I was quite happy with Paul and the other employees that I met. Everyone is very friendly and helpful. I just have 2 things that need to be resolved and I'm sure they will be handled the same as everything else was. The second key fob was missing so I was told they have one week to find it or I will bring the car back and they will bring it to Hyundai to have it programmed. At the same time I am going to get the car rustproofed/undercoated.

gypers2005

Feb 17, 2014

I was not looking forward to the whole car buying experience. I am a single woman, most likely going by myself, and I had some experiences at other dealerships where I didn't feel comfortable with the sales people. I believe that I would be taken advantage of because I am a woman and don't have a lot of knowledge/confidence in buying cars. As soon as I was introduced to Paul, I was at put at ease. He is very informative and personable and not in anyway pushy or demanding that I buy this or look at that. The entire process was much less stressful than I ever imagined. I was quite happy with Paul and the other employees that I met. Everyone is very friendly and helpful.I just have 2 things that need to be resolved and I'm sure they will be handled the same as everything else was. The second key fob was missing so I was told they have one week to find it or I will bring the car back and they will bring it to Hyundai to have it programmed. At the same time I am going to get the car rustproofed/undercoated.

robbetteker9

Feb 17, 2014

We were looking for a new car and had visited other car dealerships. We found Manchester Honda to be a friendly and honest dealership. Jarrod Novak was our salesman and he couldn't have been nicer or more knowledgeable about the cars he sold for Manchester Honda. He went above and beyond answering all our questions and concerns. I would highly recommend Manchester Honda as a great place to buy a car and highly recommend Jarrod Novak.

Kurt

Feb 14, 2014

There are many reasons I bought my CR-V at Manchester Honda. John Barao was the main reason we bought our car this week. His presentation, his attention to our needs for a vehicle and his overall knowledge of the vehicle were outstanding. Most Honda fans would not be surprised that the vehicle we test drove sold itself and turned out to be an excellent ride. We bought 2012 EX-L with 27k miles on it. A great find and a great deal. The level of warranty and protection offered through Manchester Honda is unrivaled. It doesn't matter if you buy new or pre-owned, they provide a Lifetime Warranty only available through select dealers: http://www.manchesterhonda.com/section/secondary/lifetime-warranty/ When it was time to talk money, we financed through our own Credit Union right from the dealership with a fantastic rate for a pre-owned vehicle... and because of the CR-V's safety ratings, our insurance actually dropped. Honda's financial staff did everything within their power to make sure we got the best deal they could offer. If you've built a mental model around Honda's "No Haggle" approach to sales, you owe it to yourself to see why they do things their own way. This was truly a different car buying experience. Thank you Manchester Honda and Thank you John. We love our car and the easy process we went through to buy it. Our CR-V weathered the first winter storm like a champ. The drive into Hartford this morning was a piece of cake (2/14/14) Almost forgot... They even sit with you prior to leaving the dealership with the vehicle to go through all the features. John gave us a great demonstration, but it felt good having someone else go through everything with us again right before we drove off the lot. This place is a real class act. Buying a car is such a stressful process, I truly hope this review helps you give this dealership a try. I came here because a friend of mine bought one here a long time ago and has only owned Honda's since. Now I know why.

kmsdr

Feb 14, 2014

There are many reasons I bought my CR-V at Manchester Honda. John Barao was the main reason we bought our car this week. His presentation, his attention to our needs for a vehicle and his overall knowledge of the vehicle were outstanding.Most Honda fans would not be surprised that the vehicle we test drove sold itself and turned out to be an excellent ride. We bought 2012 EX-L with 27k miles on it. A great find and a great deal. The level of warranty and protection offered through Manchester Honda is unrivaled. It doesn't matter if you buy new or pre-owned, they provide a Lifetime Warranty only available through select dealers: http://www.manchesterhonda.com/section/secondary/lifetime-warranty/ When it was time to talk money, we financed through our own Credit Union right from the dealership with a fantastic rate for a pre-owned vehicle... and because of the CR-V's safety ratings, our insurance actually dropped. Honda's financial staff did everything within their power to make sure we got the best deal they could offer. If you've built a mental model around Honda's "No Haggle" approach to sales, you owe it to yourself to see why they do things their own way. This was truly a different car buying experience. Thank you Manchester Honda and Thank you John. We love our car and the easy process we went through to buy it. Our CR-V weathered the first winter storm like a champ. The drive into Hartford this morning was a piece of cake (2/14/14) Almost forgot... They even sit with you prior to leaving the dealership with the vehicle to go through all the features. John gave us a great demonstration, but it felt good having someone else go through everything with us again right before we drove off the lot. This place is a real class act. Buying a car is such a stressful process, I truly hope this review helps you give this dealership a try. I came here because a friend of mine bought one here a long time ago and has only owned Honda's since. Now I know why.

Buck74

Feb 12, 2014

Was dreading the experience of having to buy a car. I was pleasantly surprised by the overall visit. Our salesperson Jarrod Novak was a rockstar! Not only was he very straightforward but he was extremely funny which made the process bearable. We would recommend Manchester Honda 100%.

dkl2dad

Feb 12, 2014

I was very satisfied with the exceptional service provided at Manchester Honda. Paul Grinold, Cliff Silva & Zach Farrah were all very professional, knowledgeable and thorough. I highly recommend this dealership!

jlc2889

Feb 11, 2014

I went to Manchester Honda because i had a bad experience at another Honda dealership. Also i found the car i wanted on their website and email them in the morning and in the afternoon i received a phone from them to set up a time to see the car. Great service and everyone at the dealer are so friendly i would recommend Manchester Honda to anyone great place to buy a car.

robertmacdonald68

Feb 11, 2014

I brought a friend car shopping on 2/8/2014. we ended up at Manchester Honda and spoke with Kris, His honesty was refreshing, regardless if we liked his answers he spoke the truth, no bull, no games. If I am ever in the market to buy another car for myself I will definitely go see Kris, And that says allot as I have used the same dealership for at least 15 years.

Dale kearney

Feb 10, 2014

I have over ten new cars in my life . I have never had a better time buying a new car. Charlie was great , the service was so good I am going to come with my mom . After riding in my accord she wants one

jennizibrat

Feb 10, 2014

Very helpful and friendly. Bill was very accommodating and communicative. I appreciated him helping me move car seats for my 2 year old to make test driving as easy as possible. He was upfront and kept in touch with us through out the process.The only downfall was that we went for our first time to test drive and it took an hour and a half to listen to all of the sales information and strategies before we were able to get in a car and to figure out what was important to us. While the information was helpful, we had a limited time which made it hard for us to see what we needed to see. Thank you,Jennifer

PawelJura

Feb 10, 2014

Erik was very friendly and informative. He went over everything carefully, and I couldn't be happier with my new car or the service that I received.

ediewill

Feb 9, 2014

Ralph and I had an excellent experience working with Bill Nolette while purchasing a new Honda (our first). Bill was completely professional; knew his way with the Honda Accord. We were very impressed with his personality and friendliness. It was a pleasure working with Bill and would definitely deal with directly with him should we choose to buy another car. For the first time there was no pressure; we were impressed that he suggested a date to meet with him once again. Thank you, Bill.

Dee

Feb 8, 2014

This was the third Honda dealership I had visited in two days and by far the best. I emailed Zach about the Accord Coupe Ex on the website and he got back to me right away. Having already test driven the vehicle elsewhere, I was shopping around for price. Zach came back promptly with a very competitive quote and I was on my way to the dealership. From the minute I walked in the door the customer service and professionalism was amazing compared to the competitors. Even though I told Frank I had already seen and test driven three Accords he showed me the car as if I had never seen it before. We took it for a test drive and he was able to answer all my questions about the dealership and the car. When I went to pick up the vehicle I was greeted in the same manner. Frank and I went over all the paperwork. I never felt pressured or rushed to hurry through it all. Then Cliff sat with me in the car and went over every feature there was no question he couldn't answer. Cliff spoke very highly of Honda products! Two days later Frank even called to see if I was still happy with the car or had any questions. I would highly recommend Manchester Honda and tell everyone I know about the great customer service!!!

SueD

Feb 8, 2014

Last week I entered Manchester Honda to purchase a vehicle and I needed a new car within a specific time frame. I went directly to Jack Doyle. My daughter bought a car from him eight years ago and that is when I first met Jack. Any time I saw Jack after that, he always waved to me from a distance or spoke to me whenever I saw him during my other CR-V's service appointments. Jack is just a nice guy. I decided that he would be the sales rep. I would go to when I was in the market for a car. He made my buying experience extremely easy. He brought me for a test ride, showed me all the colors available for the CR-V, explained what I needed to get before I signed the final papers, explained the "extras" that I could purchase, he even made himself available to me on his day off to pick up the car a day early because of storm "Derby". It was truly a worry free purchase for me. This is my second Honda and I am thrilled. Jack was a true gentleman, knowledgeable sales rep. and a very personable person to talk to. Thanks Jack!

ddma78

Feb 8, 2014

This was the third Honda dealership I had visited in two days and by far the best. I emailed Zach about the Accord Coupe Ex on the website and he got back to me right away. Having already test driven the vehicle elsewhere, I was shopping around for price. Zach came back promptly with a very competitive quote and I was on my way to the dealership. From the minute I walked in the door the customer service and professionalism was amazing compared to the competitors. Even though I told Frank I had already seen and test driven three Accords he showed me the car as if I had never seen it before. We took it for a test drive and he was able to answer all my questions about the dealership and the car. When I went to pick up the vehicle I was greeted in the same manner. Frank and I went over all the paperwork. I never felt pressured or rushed to hurry through it all. Then Cliff sat with me in the car and went over every feature there was no question he couldn't answer. Cliff spoke very highly of Honda products! Two days later Frank even called to see if I was still happy with the car or had any questions. I would highly recommend Manchester Honda and tell everyone I know about the great customer service!!!

suedenz

Feb 7, 2014

Last week I entered Manchester Honda to purchase a vehicle and I needed a new car within a specific time frame. I went directly to Jack Doyle. My daughter bought a car from him eight years ago and that is when I first met Jack. Any time I saw Jack after that, he always waved to me from a distance or spoke to me whenever I saw him during my other CR-V's service appointments. Jack is just a nice guy. I decided that he would be the sales rep. I would go to when I was in the market for a car. He made my buying experience extremely easy. He brought me for a test ride, showed me all the colors available for the CR-V, explained what I needed to get before I signed the final papers, explained the "extras" that I could purchase, he even made himself available to me on his day off to pick up the car a day early because of storm "Derby". It was truly a worry free purchase for me. This is my second Honda and I am thrilled. Jack was a true gentleman, knowledgeable sales rep. and a very personable person to talk to. Thanks Jack!

AUTOcrv

Feb 5, 2014

We had a great experience with Dustin and the team at Manchester Honda. Dustin & I test drove 3 vehicles and I didn't feel any pressure to make a quick decision. Our questions were answered honestly and timely. Getting oriented to our new car with Kim the customer service rep was so very helpful. I Just drove my CRV in a snowstorm and it was great! Thanks!

genedanko

Feb 5, 2014

Jarrod was persuasive and well prepared to sell us a car. He even went the extra mile by touching up a license plate holder with sentimental value!

RobertpaulAndrew

Feb 5, 2014

I went to Manchester Honda to start my shopping for a new car. There was no pressure at any time to purchase. Jack and Erik answered my questions and showed me a vehicle I was interested in. The concept of a set price was a little unnerving at first, once I realized the new car was already discounted and the price was fair , it was a joy not to haggle. Since buying and getting the Pilot, Jack has called to answer any questions about the operation of it and Erik , when I stopped in, answered my questions and even went outside with me to show me things. The whole experience was friendly and relaxing.Bob Buettner

nadjoue24

Feb 3, 2014

I was very pleased with the time Mr. Nolette spend with me to be able to get this car. He was very patient and kind. He was never tired of my endless questions. He went beyond to make this sale possible. Thx to Mr. Nolette am driving a new Crv 2014 which was seems almost impossible but he was never tired or gave with me. Thx so much...

Jen Hayes

Feb 2, 2014

As I began my vehicle search I was very nervous... as a 21 year old recent college graduate a new car was going to be the most important and most expensive purchase of my life. Thankfully Jarrod, Cliff, and additional Manchester Honda staff made my experience enjoyable and stress free. Jarrod was very charismatic and incredibly knowledgeable about the 2013 Civic. I felt as though I could truly trust his judgement without being mislead or pressured into purchasing a vehicle or additional technology I did not want. He was thorough when explaining the costs I would incur if I purchased the vehicle and was extremely patient when it came time for me to choose between the 2013 Civic LX and EX. Needless to say, I went with the 2013 Honda Civic EX and it was perfect when I came to pick it up. Again, Jarrod set aside time to meet with me to finish off some paper work and was genuinely excited for me and my new purchase -- genuine isn't a word that comes to mind when I describe a car sales man. When it came time to learn the ins and outs before driving off Cliff was incredible! He was willing to answer all of my questions and made me feel confident in my abilities to operate the technology within the car with no problem. He was also very funny and personable which made my experience even more enjoyable! If the above description doesn't provide insight as to why Manchester Honda has earned a perfect rating from me, I don't know what will. I would recommend Manchester Honda to anyone looking to purchase a new or used car -- they know what it takes to fun a great business and hire genuine employees. Jarrod Novak -- You're the man!

jn_hay

Feb 1, 2014

As I began my vehicle search I was very nervous... as a 21 year old recent college graduate a new car was going to be the most important and most expensive purchase of my life. Thankfully Jarrod, Cliff, and additional Manchester Honda staff made my experience enjoyable and stress free. Jarrod was very charismatic and incredibly knowledgeable about the 2013 Civic. I felt as though I could truly trust his judgement without being mislead or pressured into purchasing a vehicle or additional technology I did not want. He was thorough when explaining the costs I would incur if I purchased the vehicle and was extremely patient when it came time for me to choose between the 2013 Civic LX and EX. Needless to say, I went with the 2013 Honda Civic EX and it was perfect when I came to pick it up. Again, Jarrod set aside time to meet with me to finish off some paper work and was genuinely excited for me and my new purchase -- genuine isn't a word that comes to mind when I describe a car sales man. When it came time to learn the ins and outs before driving off Cliff was incredible! He was willing to answer all of my questions and made me feel confident in my abilities to operate the technology within the car with no problem. He was also very funny and personable which made my experience even more enjoyable!If the above description doesn't provide insight as to why Manchester Honda has earned a perfect rating from me, I don't know what will.I would recommend Manchester Honda to anyone looking to purchase a new or used car -- they know what it takes to fun a great business and hire genuine employees.Jarrod Novak -- You're the man!

Honda Civic Lady

Jan 29, 2014

Shawn Dombek took the time to show me the cars that I was interested in, and that fit my budget. He is very professional, very nice, and a very capable sales rep. I am very pleased with the way my experience with Manchester Honda turned out.

tydouglas

Jan 28, 2014

Shawn Dombek took the time to show me the cars that I was interested in, and that fit my budget. He is very professional, very nice, and a very capable sales rep. I am very pleased with the way my experience with Manchester Honda turned out. Thanks, Ms. Tracy Douglas

tshin0590

Jan 27, 2014

Second time buying a used car with Paul Grinold at Manchester Honda. Great service and communication. Process could not have gone easier. Will look for Paul each time we're thinking about getting a new/used car!

fissel-frxyell family

Jan 26, 2014

My family and I were completely satisfied with the overall experience and customer service provided by Dustin Kerr of Manchester Honda. My husband and I went to a few different dealerships and were getting pretty bummed about the car buying process. Dustin made us feel comfortable and invited us to ask as many questions as we wanted. It was actually pretty funny, because everything we disliked, but had learned to expect at from a car dealership, was not upheld at Manchester Honda. We were extremely grateful for that because I was ready to just give up and stick with our beater. I honestly never thought I would have the experience of walking out of a dealership with a new car, with a great price, and with a smile on my face. I was practically skipping out of the dealership. Thank you Dustin, and thank you Manchester Honda for promoting a culture of compassion, enthusiasm, and transparency. The Fissel-Fryxell Family

colleen155

Jan 26, 2014

I knew I needed a new car because mine had recent electrical problems and was a 1997. My alternate car was a 1995. A week ago Thursday I stopped at Manchester Honda and talked to Dave. I saw the Honda FIT. Two hours later I called for an appointment Monday afternoon. In the meantime I pulled up all my paperwork. Tuesday I went to the bank and Wednesday I picked up my car, and finished trading in the other two old cars. The new 1913 Honda FIT far exceeds my expectations. The trade-ins were easy and fair. Dave was friendly and very helpful in all the paperwork and choosing the options. The whole thing took less than a week. I cannot remember the names of all the other people at the dealership who said hello, did the work with the old cars, and showed me the controls of the Honda, but they were all friendly and helpful too. Overall, I recommend Manchester Honda highly for a great experience.

Fallynpaige

Jan 26, 2014

Bill was very helpful, he had all the information we needed and he helped me finds the car I have today. He was very friendly and knowledgable and made me feel that I was able to come to him with any questions that I had during the car buying process and after I purchased the car.

mfissel

Jan 25, 2014

My family and I were completely satisfied with the overall experience and customer service provided by Dustin Kerr of Manchester Honda. My husband and I went to a few different dealerships and were getting pretty bummed about the car buying process. Dustin made us feel comfortable and invited us to ask as many questions as we wanted. It was actually pretty funny, because everything we disliked, but had learned to expect at from a car dealership, was not upheld at Manchester Honda. We were extremely grateful for that because I was ready to just give up and stick with our beater. I honestly never thought I would have the experience of walking out of a dealership with a new car, with a great price, and with a smile on my face. I was practically skipping out of the dealership. Thank you Dustin, and thank you Manchester Honda for promoting a culture of compassion, enthusiasm, and transparency.The Fissel-Fryxell Family

Samkelley

Jan 23, 2014

This was my second purchase from Manchester Honda. 1st was back in '08 a used 2003 Civic and now Dec '13 a brand new 2014 CRV! I wouldn't go anywhere else!! The service I received here at Manchester Honda was beyond words!! Everyone was so willing to work with me and find me exactly what I was looking for!! They were quick with responses to emails and phone calls and always explained anything I had questions on. I have nothing but great things to say about Manchester Honda and their employees! And I would (and have) recommended everyone to go there!! Thanks for everything TJ, Mark, and Jen!!

KyBell333

Jan 22, 2014

Manchester Honda and Erik made my buying experience as simple and stress free as I could have hoped for. Erik is personable, knowledgeable and genuine, as that seems to be the standard at Manchester Honda. Absolutely love my new car and will be returning to MH in the future.

linnmy

Jan 21, 2014

Our experience with Manchester Honda was a great one. Tim was more than helpful in helping us make our decision to choose a Honda. We had never owned a Honda before so his input was a great help. He also went above and beyond in helping us with a matter after we had purchased the vehicle. Vic was also extremely helpful and detailed in "showing us the ropes" with our new vehicle. I love the car and tried it out today in the snowstorm. It performed just great! We would definitely recommend Manchester Honda because of its' employees and the no hassle sales.

onthepath

Jan 21, 2014

I couldn't have asked for a better experience! Much gratitude to all involved in making my purchase the gift it is for me. My second car purchased at Manchester Honda and not one regret!

cmaxwell538

Jan 20, 2014

Little shaky with the credit process but able to come through at the end. Communication with credit process could have been better. This is our 4th car through Manchester Honda and we will be back when our lease is up.

brianna45289752

Jan 19, 2014

Erik was friendly, helpful, informative, and professional. We never felt pressured. Our experience with Manchester Honda was a positive one because of him and have already shared this with friends and family. I was browsing the internet for used Buicks when I landed on Manchester Honda. Beth Ann asked if she could help. We corresponded for a few minutes before we decided to take a ride to Manchester to see the car. We were greeted with a friendly face, saw our name on your Welcome Board, and then introduced to Erik. We spent a lot of time with him and he never rushed us. He gave us space to discuss our possible purchase. The gentlemen who showed us all the specifics about our new car was very nice and patient. He left us a nice bag too.

violets

Jan 17, 2014

I, Ginny Basile would like to thank Paul Grinold for all he's done in making my experience of buying a new Honda Civic the best. It's so nice to go to a car dealership and not get blown away with every salesperson coming at you like a stampede. I liked the sign, Silent Salesperson as soon as I got there. You people sure hold up to that. That's what people like. Your main concern is to make the customer comfortable and not pressured. Paul explained everything and if I had to ask again, no problem. I felt totally comfortable and my brother, Steve felt the same. I was glad to have him with me, because he now feels when he has to purchase a car in the future, he plans to come to Manchester Honda. Paul, Thank you for explaining everything to me and you are a real gentleman. I'd recommend you to anyone I know in the search for a new or used car. Also tell Cliff, Thank you. I'll take his advice on telling my children to purchase me a new phone for my car on my birthday or next Christmas. Till next time, Take care and stay well. Have a great New Year.My Best,Ginny Basile

bmayer

Jan 14, 2014

We have worked with Tim for over ten years, and have bought at least five cars from him. He is unfailingly friendly, always remembers who we are, and is helpful without being pushy. I love the low-pressure environment and I love the fact that Tim will be there the next time we need a car.

NHodson

Jan 13, 2014

Jack and everyone at Manchester Honda were awesome! The experience was easy and stress free. I always hated the thought of buying a car but Manchester Honda made it great! Again, Jack Doyle was one of the nicest guys I have ever done business with! I will surely be back!

NickHodson

Jan 13, 2014

Jack and everyone at Manchester Honda were awesome! The experience was easy and stress free. I always hated the thought of buying a car but Manchester Honda made it great! Again, Jack Doyle was one of the nicest guys I have ever done business with! I will surely be back!

Saul714

Jan 13, 2014

Jack Doyle was great would go back to him to buy my next car. It was a stress free experience buying this car. I'm very happy with my car I love my car and very happy with Jack Doyle.

wvitvitsky

Jan 12, 2014

TJ Graham was the most wonderful sales person we have ever dealt with when purchasing a car. What a great individual Manchester Honda has working for them, Answered all questions, attention to detail, and overall a true product enthusiast, I can't say enough about the great experience that we had working with TJ.

Joe Mercure

Jan 10, 2014

Customer Service was great, Salesman was great, the overall experience was great. We will definitely recommend the dealership to our friends and family. We are very thankful for our new car and all the help that was provided.

Adam M.

Jan 10, 2014

So my car died late on Friday night after work. I was left without a vehicle. Needed to get to work again on Monday. I came into Manchester Honda hoping for miracles. The sales team was extremely supportive and worked with speed. Nothing that I said suprised them, and they were very understanding of my situation. They were up front with everything that they needed, and were fair on pricing. I am now the proud leasee of a 2013 Honda Civic, and I could not be more happy. Thanks to everyone that helped out on this one. Sincerely,A Very Happy Customer

markcavy

Jan 8, 2014

I am writing this review because I have never worked with a dealership as friendly and as respectful as Manchester Honda.Their sales staff is by far, the best I have EVER had to deal with. Our salesperson was Jarod Novak. He did not come off as a guy trying to sell you a car, he seemed like a friend trying to help another friend understand the car buying process. He was very professional and when we come back to replace our 2006 Honda CRV, we will buy from him.I can honestly say, we have found our NEW dealership.-Mark A. Cavagnaro

Mkova00

Jan 6, 2014

Erik was very helpful, getting us into a new vehicle the same day, even though the dealership was busy, and picking us up to bring us back to the dealership when we needed to return our rental car mid-sale.

Brie22

Jan 3, 2014

Couldn't of had a better experience! They were very friendly and not pushy. Answered all of my questions I had regarding a lease. Mark was very personable!

jlpodd

Jan 3, 2014

I was in the market for a new car when I decided that I needed something a little bit bigger than my 2010 Ford Focus. I went to a ford dealer and decided that Ford was just not for me anymore. My previous car was a 2002 Honda Civic my family purchased from Manchester Honda. Manchester Honda had taken such great care of me and my civic in the past that I thought I would consider it once again. We sat down with Frank Koss and I explained that I wasn't sure exactly what I was in the market for, and that I wasn't even sure that I wanted to go with a Honda but that I had great luck with my 02 civic. Frank was excellent... he took the time to listen to my quirks and car pet peeves and was patient as I explained everything that I DIDN'T want. He pieced together that the 2014 Honda Accord would be a great option and based on my annual mileage that the best fit for me would be a lease. We test drove some options, and it was love at first drive. Frank explained everything and walked me through the entire process flawlessly. It was quick, easy and painless! The day I picked up my car, everything was extremely well prepped and organized for my arrival. I drove home very happy and excited for my free oil change and honda party! I would not have left the dealership if it wasn't for Frank and his uncanny ability to know what I was looking for even though I didn't even know. Thanks Frank and Manchester Honda!!

InfDiv197

Jan 2, 2014

I very much hate car shopping, but the Honda dealership does take the hassle out of car buying, and I actually enjoyed it. No hassle, and a great friendly and honest atmosphere. Would buy here again, and can definitely recommend this dealership.

infdiv197

Jan 2, 2014

I very much hate car shopping, but the Honda dealership does take the hassle out of car buying, and I actually enjoyed it. No hassle, and a great friendly and honest atmosphere. Would buy here again, and can definitely recommend this dealership.

JLMaurer

Dec 31, 2013

To The Corporate Folks:Few dealerships are even worthy of writing a review about. Too often reviews impact dealerships, restaurants, and customer service surveys in general, in a negative light. This is because consumers who have good experiences don't really take the time to fill out surveys. Why fill it out if everything is well with the world?The exact opposite is true for consumers who receive poor quality service. Every customer who believes they were treated negatively will ALWAYS fill out a survey, while customers who receive excellent quality service hardly ever fill out surveys. I'm writing because I never follow the mainstream. My experience at Manchester Honda was outstanding in every category listed on the survey, and I'm happy to take the time to tell you EXACTLY why that is:I filled out an online survey with Honda.com on December 26, 2013. I was very specific in listing the exact Honda vehicle, color, model, options, and accessories that I wanted. I was contacted that very same night by Manchester Honda's internet sales consultant at Manchester Honda. She was polite, courteous, non-pushy, and extremely knowledgable.She quoted me the price of my requested vehicle with requested accessories including mechanic labor over the telephone. She was very professional. I was so impressed I drove 22 miles to Manchester Honda that very night. I arrived at 7pm. The internet sales consultant greeted me at the door, offered me coffee, and very courteously introduced me to the man, the legend, the car salesman hero, that is Mark Allen.Mark knew Honda. He knew the exact horsepower, options, models, packages, and availability of every White CR-V within a 200 miles radius of Manchester, Connecticut. He knew I didn't ask for the highest and most expensive model yet he NEVER pushed me to consider a step up. He worked WITH me to find out what type of person I was, and what I was looking for in an automobile. From there we confirmed exactly what model of CR-V and options would be best for me. Mark made me feel comfortable with the options I selected. As luck would have it, Manchester Honda had my exact model with accessories, in stock.After my automobile selection had been narrowed down, Mark Allen and I proceeded to talk about how to properly connect an XBOX console to an HD TV for the next 15 minutes and how NOT to make our women angry for the holidays, while I looked over different CR-Vs interiors for comfort and accessibility.Even though it was 7:30pm at night and the dealership was getting ready to close at 8pm, Mark continued to smile, continued to laugh, continued to explain the CR-V in depth, and also brought up the protection package which I was totally unaware of. Honda.com doesn't say anything about a protection package for a CR-V. But Mark knew about it! Perhaps it's just a Manchester Honda package. If so, Honda should make it accessible on their site. It had three of the stand-alone options I needed! Needless to say I purchased the protection package.At 7:45pm I had purchased my new CR-V. It wasn't because the vehicle was in stock. It wasn't because of the breakdown the internet sales consultant gave me upfront before I drove to the dealership. It wasn't even the price of the vehicle. It was because Mark Allen knew how to treat a person looking to make one of the most important purchases in life. He understands good customer service. He can identify with the consumer/customer, incorporate humor into a sales deal, and give respect to a United States Veteran (5 years active duty Gulf War). (It helped that he was an avid XBOX fan :).All that Mark was able to do for me as a consumer, combined with reasonable pricing, availability of accessories and vehicle models, as well as a sales support team second to none, has ensured that Manchester Honda has a customer for life. As an active duty five year veteran of the United States Military and satisfied new Honda owner, I salute Manchester Honda and Mark Allen for THE best car buying experience of my life for the reasons I have outlined in my review.To the management team at Manchester Honda: Please buy Mark an XBOX ONE console with a HDMI cable. It's been a stressful Holiday season and he's an asset to your team. That's not a suggestion it's an order.Thank you Mark for your service, and keep up the outstanding work!

katlyn3

Dec 31, 2013

The experience was very pleasant, all personnel were very helpful. All questions I had were answered very thoroughly. The vehicle was beyond my expectations. The transfer of the vehicle was smooth and the session with Cliff to show me all of the features was very very helpful. Mark was great to work with and truly offered the sales experience without the 'pressure'. Thanks!

andrewdifiore

Dec 30, 2013

This was the first new car I've ever bought, it was a wonderful, pressure-free, relaxed experience. Great service and price. Everything was great, Manchester Honda knows how to make a lifetime customer. I didn't even end up shopping around, MH was the first and last place that I went, the staff made me feel comfortable and welcome so I didn't even end up going elsewhere. My sales consultant Paul was wonderful, explaining everything clearly and making the experience easy to navigate and understand. Thanks Paul!!

MacNair

Dec 28, 2013

We recently purchased a 2014 Honda Accord from Manchester Honda. Jane Smith, the Sales Consultant that we dealt with, was very detail oriented and helped ensure that the sales process was very smooth. She patiently listened to our customization needs and ensured that they are taken care. She never forced us to make a decision. She kept us updated throughout the sales process. I found that she is very honest and transparent that helps her win customer's trust. I will go through Jane Smith again if I make another purchase from Manchester Honda. Thank you Jane for your wonderful customer service!

Macnair

Dec 28, 2013

We recently purchased a 2014 Honda Accord from Manchester Honda. Jane Smith was very detail oriented and helped ensure that the sales process was very smooth. She patiently listened to our customization needs and ensured that they are taken care. She never forced us to make a decision. She kept us updated throughout the sales process. I found that she is very honest and transparent that helps her win customer's trust. I will go through Jane Smith again if I make another purchase from Manchester Honda.Thank you Jane for your wonderful customer service!

Loretta66

Dec 24, 2013

On 12/19/13 I had my 1st free oil change on my new 2013 Honda CRV.I would like to thank Matt Beaulieu, Shawn Fregeau & Jeff Bacon.Matt answered my questions about a concern I had with the tire pressure, Shawn did an excellent job in servicing my car and Jeff was informative in letting me know about the tire pressure in cold temperatures.Matt, Shawn & Jeff made the servicing of my car a very pleasant experience!

Janet W.

Dec 19, 2013

I went on line and built my "dream truck" and then shopped all the dealer's in the area to find my dream. Manchester had the truck that I wanted and equipped it with all the bells and whistles that made my truck different and special. I was very happy with the outstanding attention Dan and Zack gave me. Dan saw to it that my buying experience was a breeze. I am very happy with Manchester Honda.

janetwartschow

Dec 19, 2013

I went on line and built my "dream truck" and then shopped all the dealer's in the area to find my dream. Manchester had the truck that I wanted and equipped it with all the bells and whistles that made my truck different and special. I was very happy with the outstanding attention Dan and Zack gave me. Dan saw to it that my buying experience was a breeze. I am very happy with Manchester Honda.

mhoule1

Dec 18, 2013

Jarrod was great to work with and very accommodating. I was very happy with my decision to purchase my vehicle at Manchester Honda and would reccomend my freinds and family to shop there.

Crystaleyez75

Dec 17, 2013

I had a very smooth experience with Manchester Honda. They don't pressure you. They take the time to see what you really want and most importantly provide no haggle great prices!

Edarcy

Dec 17, 2013

Great dealership. No pressure very friendly. Paul was great to deal with and was able to find exactly what we were looking for. I would recommend this dealership to others.

bonnietomick

Dec 16, 2013

I would highly recommend Manchester Honda to my friends/family for their next vehicle purchase. The staff was very knowledgeable and friendly and was able to provide me with what I was looking for, even after taking so long to make my final decision. There was no pressure and when our final decision was made, the purchase transaction was simple and easy with no hassles.

MarkPappa

Dec 16, 2013

Dave was very busy last week and he came through with a great deal for me as promised and I am happy. What more can I say.

Jill2515

Dec 14, 2013

The experience of buying a new car was seamless for once! Mark and Charles were great to work with and Manchester Honda's bottom line pricing was refreshing! Would highly recommend them!

Manira52

Dec 14, 2013

We are repeat customers and recieved the excellent service we have come to expect. When we determined we needed another car, this the first and only place we went to.

suegagnon

Dec 14, 2013

My husband and I purchased two vehicles in Feb. 2009, a 2008 CRV and a 2008 Fit. Tim was very friendly and worked with us to get exactly what we wanted. In 2011, I think, we contacted Tim regarding the purchase of a used vehicle and he found us a Civic which we were very happy with.Not needing three vehicles, in early 2013, we again contacted him regarding selling/trading to purchase another vehicle, He found us an Odyssey which my husband loves. Tim stays in contact with us and we continue to recommend Manchester Honda and especially him to friends and strangers.Sharon, the receptionist, is also very friendly and known by us personally. We have our vehicles services and have worked with a variety of service personnel and have always been treated friendly, politely, explaining work that should be performed and service performed.We are completely satisfied with Manchester Honda and would not and will not hesitate to contact Tim when we are again in need of a vehicle.

Cquin

Dec 13, 2013

This is 5th car I have gotten from Honda. I love working with Tim and the rest of your staff is wonderful too. Also worked a little with Doug. All nice people and great experience!

Surenthiru

Dec 13, 2013

I have honda odyseey 2010 under warranty bought six months before in paragon Honda NY.My DVD PLAYER WAS NOT WORKING AND AKSED THE SERVICE AGENT TO LOOK IN ADDITION TO the OIL CHANGE. They had a look and said I need to check with paragon because it has to repaired and need to pay $325 otherwise check with paragon Honda since not covered warranty One of the week end I drove to paragon Honda NY office and they said DVD player should be replaced and covered under warranty. It can be done any Honda show room. They have shared all diagnosis details and print outs for waranty. I am going to share my reviews and my bad experience in Manchester Honda with Honda and public forum to save other customers. I wasted one fine day and spent around $ 200 because of your bad service.This is ridiculous ...have decided not come anymore.

robertfamiglietti

Dec 12, 2013

Service tech was candid and courteous regarding my service needs. Job was done efficiently. Staff was very friendly and professional as always. Would recommend dealership to others.

kathyking26

Dec 10, 2013

This is the second car I've purchased from Manchester Honda. The first was an Odyssey, purchased 9 years ago and finally quitting at 244,000 miles. This time I downsized to a CR-V, as my needs have changed. In both cases, the purchase experience was awesome. I have always dreaded buying a car, with all the wheeling and dealing that goes on. Manchester Honda's "Plain and Simple" program is perfect. I don't need a "hard" sales job, since the quality of the vehicles speak for themselves. I worked specifically with Paul this time around, and it was a pleasure from start to finish. He answered all my questions, gave lots of information, and was patient with my decision-making process. I couldn't be happier.Kathy King

Kfraser432

Dec 10, 2013

Everything about my car buying experience was excellent! I got great service and a fair price. I would recommend this dealership to anyone in the market for a car.

RHornyak

Dec 9, 2013

Knowing we would be needing a new car in the near future, we dropped in several months ago and spoke to Bill Nolette. He was very friendly, helpful and did not pressure us in any way. He followed up with a couple of phone calls and asked if we wanted him to keep in touch. I told him we would contact him when we were ready,Well, just one week before we are to drive to Florida for the winter, our car died. We had very little time and so much to do before we left. Our mechanic told us that Honda was the best choice, and we remembered Bill. So we drove right down, waited only a few minutes for Bill to finish with another customer, and in just a couple of hours, signed all the paper work. The very next day, Bill's day off, he returned so we could drive away with our 2014 Honda CRV. Kim Cummins spent a good deal of time explaining all the gadgets, and she didn't rush or leave us until we were satisfied. I hope we run into her when she visits Key West. It's been only 3 very busy, hectic, icy days, and I love my new car. I should have listened to everyone who recommended Manchester Honda sooner.

TanyaSchroeder

Dec 7, 2013

The staff at Manchester Honda are among the friendliest and most professional I've ever encountered at a car dealership. I know and trust that I will be quoted a fair price, while receiving quality service.

swaggerwagonpilot

Dec 5, 2013

I emailed the dealership the previous night and got a reply from a general sales manager that the SUV I was interested in was available. Then I received a more specific email from the Internet Sales Manager, Beth-Ann, saying again that the car I was interested in was available this morning and that she would call me soon. So I emailed her in the morning and asked if I could drop by in about an hour later for a test drive. She said yes and to ask for her at the desk and so I did. When I got there I was immediately passed off to the junior Sales Associate who must have also assumed that his superiors had done their jobs and that the car was available, or he was not concerned if it were available at all. He told me early in the course that he thought he car was in the Service department, so he and at least one other sales associate did not feel it important to actually check the details of the location of the car I was interested in before they wasted about two hours of my time. He spent about an hour collecting personal information about me and my potential trade-in, and telling me how his Dealership is so much superior to the others in the area. He also made a point to note that the service department was the best and that they serviced all their own cars. So, after wasting so much of my time he finally told me that the SUV I was interested in was at another shop getting a mirror fixed, and was not actually available for a test-drive, as I had been told many times that it was. What am I supposed to believe? Was this just poor attention to detail and lack of consideration and professionalism, or a lack of integrity? I can be sure, but any way you look at it, it is Bad Business. It's hard to believe all the other positive reviewers for this dealership. Be careful.

Tonyrogers3500

Dec 5, 2013

The moment I walked in to Manchester Honda I felt like family, I don't know the name of the kind receptionist, but she was so pleasant and nice I felt like a valued customer even though I just walked in. Dustin Kerr was called up to the front to assist me and he responded quickly and professionally and again I felt welcomed and valued. Dustin helped me to pick out a used Pilot that was in my price range and fitted my needs. He was honest, sincere, and genuine. I would buy again from him in a heartbeat. The whole buying process couldn't have gone smoother. I had been to may dealers looking for a new car as my Wife and I are expecting our second child, no dealer compares to Manchester Honda and how quickly this process went. I have spend hours and hours in dealership and walked out empty handed due to sub par customer service, and lack of professionalism. Dustin was excellent, He was professional but relaxed and not at all pushy. My kinda sales Man. We are very pleased with our Pilot and I have to say I notice the small things, the chrome license plate frames are a very classy touch. Most dealers give you crappy plastic ones that fall off after a week. This attention to detail is why Manchester Honda is leaps and bounds above the rest. We also met a woman who showed us the features of our new Pilot I didn't get her name but she was very nice as well. The only thing I would change is it would be a nice touch to add some Honda schwag like a key chain or something with a Honda logo on it That would be the cherry on top. Otherwise everything was great and Dustin wen above and beyond to help us out. He deserves a raise. Regards Anthony Rogers

JBF2002

Dec 5, 2013

The last few times I have been to Manchester Honda I notice a little decline in overall service, hence the rating of Good. Example, on 11/20 there was a couple struggling to use your coffee service. No help was offered by the desk personnel in the lobby and the couple gave up and walked away. I asked for a ride to the mall while my 3 hour service was performed. One hour later a ride was offered. Very nice driver and service, the wait was, in my opinion, long and I noticed a driver van available.

tonyrogers3150

Dec 5, 2013

The moment I walked in to Manchester Honda I felt like family, I don't know the name of the kind receptionist, but she was so pleasant and nice I felt like a valued customer even though I just walked in. Dustin Kerr was called up to the front to assist me and he responded quickly and professionally and again I felt welcomed and valued. Dustin helped me to pick out a used Pilot that was in my price range and fitted my needs. He was honest, sincere, and genuine. I would buy again from him in a heartbeat. The whole buying process couldn't have gone smoother. I had been to may dealers looking for a new car as my Wife and I are expecting our second child, no dealer compares to Manchester Honda and how quickly this process went. I have spend hours and hours in dealership and walked out empty handed due to sub par customer service, and lack of professionalism. Dustin was excellent, He was professional but relaxed and not at all pushy. My kinda sales Man. We are very pleased with our Pilot and I have to say I notice the small things, the chrome license plate frames are a very classy touch. Most dealers give you crappy plastic ones that fall off after a week. This attention to detail is why Manchester Honda is leaps and bounds above the rest. We also met a woman who showed us the features of our new Pilot I didn't get her name but she was very nice as well. The only thing I would change is it would be a nice touch to add some Honda schwag like a key chain or something with a Honda logo on it That would be the cherry on top. Otherwise everything was great and Dustin wen above and beyond to help us out. He deserves a raise. Regards Anthony Rogers

HM

Dec 2, 2013

Manchester Honda is a wonderful place to buy a car and to get my vehicles serviced. I have bought two cars with them and do most of my service through their service center. After over 5 years of being a customer at Manchester Honda I would still recommend them to all my family and friends (even strangers!). They have been great from the start with friendly and honest sale people and staff. Thanks Manchester Honda!

paulbraz

Dec 2, 2013

Ellen is a real pro. No pressure, very easy to work with. Nothing rattles her. Very knowledgeable. This is our second car purchased from her. We would definitely recommend her and Manchester Honda to our friends. Jane was also very helpful.

twurk1703

Dec 2, 2013

Manchester Honda is a wonderful place to buy a car and to get my vehicles serviced. I have bought two cars with them and do most of my service through their service center. After over 5 years of being a customer at Manchester Honda I would still recommend them to all my family and friends (even strangers!). They have been great from the start with friendly and honest sale people and staff. Thanks Manchester Honda!

fsclly3

Nov 30, 2013

I've had good experience with Manchester Honda Sales and Service until now which causes me to reconsider my position.I showed up 5 minutes early for a scheduled 10:30 am appointment fo a simple oil change and tire rotation performed which at that time I was informed that it would take 1:00 -1:15 minutes. returned at 11:20 and was given a courtesy acknowledgement from the cashier that the vehicle's paperwork was not there and it was being worked on. There was no further communication untilI me the vehicle in front of the service dept. at 12:20pm to retrieve my form of payment. I then walked back into the cashier expecting to pay for the additional service. It wasn't until 7 minutes later I agreed (as the cashier suggested) to walk out to the service dept. to retrieve the paperwork that was placed on Jeff's desk. This experience could have been made a bit more consumer centric if a little additional communication regarding the delays was relayed to the consumer.

GSB111

Nov 27, 2013

This was our second purchase working with Jack Doyle. This dealership definitely offers a pressure and stress free experience. They are also very efficient with the purchase and delivery of a vehicle. It only took me a total of two hours to drive away in my new car.

longjul

Nov 27, 2013

Great experience!!! I really like the 'no haggle' experience. Makes buying a car, much much more fun!! Thanks for making it a quick,easy, and painless process.

MaryKalencik

Nov 26, 2013

I visited Manchester Honda in sort of an emergency situation... I live in a remote area of Connecticut and my car needed work I couldn't afford (a 2005 Civic with 209,000 miles on it and a blown head gasket). I was virtually stranded. I visited the store on a Saturday and told the salesman that I needed a car that day with no money down, but good credit. I had picked out a used Civic online the night before and filled out the credit application. They worked with me and I drove away that day with a gorgeous used 2012 Civic with low mileage at a good price, great finance rate, and no money down.

Kalencik

Nov 26, 2013

I visited Manchester Honda in sort of an emergency situation... I live in a remote area of Connecticut and my car needed work I couldn't afford (a 2005 Civic with 209,000 miles on it and a blown head gasket). I was virtually stranded. I visited the store on a Saturday and told the salesman that I needed a car that day with no money down, but good credit. I had picked out a used Civic online the night before and filled out the credit application. They worked with me and I drove away that day with a gorgeous used 2012 Civic with low mileage at a good price, great finance rate, and no money down.

MiloradLazic

Nov 26, 2013

Our experience with Manchester Honda was wonderful. TJ Graham made our vehicle purchase easy. He provided great customer service, knowledge and dedication. He was easygoing, friendly and attentive, and his attitude made our experience enjoyable. When we came to pick up our vehicle, TJ and Cliff made whole process very smooth. My wife and I are greatly thankful for their help.

5dollarswh

Nov 25, 2013

This is our second time buying a car from Manchester Honda, and we've had terrific experiences both times. We like not having to haggle over price, and got a terrific price on our 2013 Civic. Customer service is excellent.

ppeas1

Nov 25, 2013

I enjoyed working with Jack. He was very considerate, helpful and answered every question I had. He is a very good asset to your dealership.

tshand1

Nov 24, 2013

I requested an online quote on a specific vehicle. The response I received from Zach Farrah was timely and fair. He set up an appointment for me with Jack Doyle and greeted me when I arrived then introduced me to Jack. Jack showed me the vehicle and accompanied me on a test drive. When I decided I wanted the vahicle Jack took me through the purchase and finance process without any hassle. When I took delivery the following day Kim Cummins walked me through that and was very thorough showing me all the features of the vehicle.

Jvez

Nov 22, 2013

I have had 3 Hondas all have been serviced at this center. One was purchased there, always very satisfied. Very professional, respectful and accurate in cost estimates. I consider myself fortunate to have a top rated dealer/service center close to home.

Rob

Nov 19, 2013

After shopping around to a few dealerships in the area, I stopped by Manchester Honda based on a recommendation from a friend and a specific car on their website. After a very positive experience with Paul Grinold, as well as a very favorable offer for my trade-in vehicle, I ended up purchasing the exact car I came in for. I would highly recommend Manchester Honda to anyone looking to purchase a new or used vehicle. The staff is friendly and knowledgeable, and really takes pride in finding the right fit for each individual customer.

googs81

Nov 19, 2013

After shopping around to a few dealerships in the area, I stopped by Manchester Honda based on a recommendation from a friend and a specific car on their website. After a very positive experience with Paul Grinold, as well as a very favorable offer for my trade-in vehicle, I ended up purchasing the exact car I came in for. I would highly recommend Manchester Honda to anyone looking to purchase a new or used vehicle. The staff is friendly and knowledgeable, and really takes pride in finding the right fit for each individual customer.

smadancy

Nov 19, 2013

Mark and Joe were thorough, honest and friendly. This is about the 10th car I have purchased or leased from Manchester Honda and they will continue to gain my service as it is always a pleasant, stress free experience.

Jessica R.

Nov 18, 2013

I purchased a 2013 Honda Civic from Manchester Honda, and I have to say it was one of the best experiences I have ever had at a dealership! TJ Graham was absolutely fantastic - knowledgeable about the product from his years in the service department and personal experience, and focused on how to get me to the goals I wanted (a fuel-efficient car with great safety features, Bluetooth connection, and low maintenance) while never being pushy or focusing on things I did not want. TJ also has a great sense of humor and was very perceptive, always ensuring I had all of my questions answered and providing me with additional information to review later, if I desired it. By the time I walked out with the car, I knew I had made the right decision and could clearly state why the car was for me. This was quite a feat, since I was shopping with my husband and most dealers were eager to speak with him. TJ was happy to work with me and I felt completely comfortable every time I needed more information. If anyone were to ask me for a recommendation on a dealership, I would have them start with Manchester Honda without question! My husband and I are already planning our next purchase - another Honda.

Jadestone1418

Nov 17, 2013

I purchased a car from Manchester Honda, and I have to say it was one of the best experiences I have ever had at a dealership! TJ Graham was absolutely fantastic - knowledgeable about the product from his years in the service department and personal experience, and focused on how to get me to the goals I wanted (a fuel-efficient car with great safety features, Bluetooth connection, and low maintenance) while never being pushy or focusing on things I did not want. TJ also has a great sense of humor and was very perceptive, always ensuring I had all of my questions answered and providing me with additional information to review later, if I desired it. By the time I walked out with the car, I knew I had made the right decision and could clearly state why the car was for me. This was quite a feat, since I was shopping with my husband and most dealers were eager to speak with him. TJ was happy to work with me and I felt completely comfortable every time I needed more information.If anyone were to ask me for a recommendation on a dealership, I would have them start with Manchester Honda without question! My husband and I are already planning our next purchase - another Honda.

PCha1oux

Nov 14, 2013

Great experience. from driving directly inside (no weather elements to deal with) to the polite service folks, to the outstanding waiting area with many comforts, to the excellent explanation and write up at the end - the friendly atmosphere, non intimidating (to a woman), it was a delightful experience. Well done!

meaganbalducci1

Nov 12, 2013

Once again, we have nothing but a horrible experience with Manchester Honda. This is beyond ridiculous. Now, after deciding to take our van to another Honda dealer, did we find out that our van was recalled for the steering, and that we have an electrical issue with our 2010 van, that supposedly was HONDA Cerfitified by Manchester. Mind you, this is the second van Manchester has given us, b/c the first one they sold us was in an accident!!! So, the other dealer told us that the reason why our rear window switch broke again, after we brought it back to Manchester to have it fixed and supposedly they fixed it, is b/c there is an electrical problem. The other dealer said they would work on it, but that they don't want to have to take apart the car to fix it b/c if they do, it may not be covered by our warrenty. We even bought the extended warrenty, and the other dealer said that Manchester should fix this problem, that it could be a big fix. He said that the reason why our steering is still not working properly, if b/c it was not aligned correctly!!!! Are you kidding me? This is after we made Manchester aware of the issue twice, and they told us there was NO ISSUE!! They never mentioned the recall! Now, my husband calls Manchester, speaks to a service tech, who put my husband on hold for 4 mins. When the service tech comes back on, he said that his manager told him we have to bring the car in. We have to now take more time off of work to bring the van in. Mind you, we have taken 2 days off plus for this van. The manager said they will not give us a loaner car, that we have to go get a rental car somewhere else. We are DONE with Manchester!!! I will NEVER recommend them to anyone. I am appalled. The Better Business Bureau and many others will hear about our entire experience.

BorisGerber

Nov 6, 2013

The oil change service wasn't the perfect service I am accustomed to at Manchester Honda. Difficulties: 1) The team forgot to reset the oil life indicator, I did this myself the next day using advice I got from Google; 2) There was a stain on the driver's seat. I pointed this out at pickup and the team was very responsive getting a cleaner and removing the stain before I left; 3) I left my Odyssey before the dealership opened early in the morning, indicating I would pick it up at 5 pm. At 4:30 I called to see if the car would be ready at 5, and was told it would be. In the past I would receive the call earlier in the afternoon, leaving me less worry about whether the car would be ready or not (my bus ride from Hartford takes a little over a half hour).

Kholliman

Oct 26, 2013

Dustin was straight forward about our purchase, and went above and beyond to help us through the process. We are confident that we have made a good purchase.

meaganbalducci1

Oct 22, 2013

We dealt with Ellen Crawford for the purchase of our Van and she was wonderful BUT we had to return the first used van we bought b/c, even though they say it's HONDA Certified, the entire right side of the car was hit and clearly had been painted. When we brought the van back, and made Ellen aware of it, she was very kind about it and immediately talked to her GM. The GM did NOT even come out of his office to talk with my husband when he brought the van back. We brought the van back the day after we purchased it. They found us a newer used van, with lower miles, charged us $500 more for it. After two weeks of having this second van, we found that the drivers side window switch was not working. The alignment was really pulling to the right. My husband brought the car in to be seen. They fixed the issues. When my husband got home, he grabbed the keyless remote, where there is also the valet key, he now noticed that the remote part of the keys was not working!! Then he tried the remote on the main keys, and now that was not working. I called the GM. After 5 mins of talking to Joe Marconi, after telling him that I was very upset over the entire process we have experienced at Manchester, after telling him that now we have another problem, in which I have to take more time out of my work day to go to have it fixed, he DID NOT apologize or show ANY sympathy to me. I even asked him if this bothered him, and he said "yes, it does", but then no apology or offer of help. I had to ask him how long this new issue would take. He did not offer any help. He was unprofessional, not just on this phone call, but initially when we brought the first van in too. No manager came out to talk with us about the vehicle and it having been in an accident. I will never go back to Manchester Honda for a purchase of a car. I am reconsidering even having it serviced there. We are not the type of people to "complain" about everyday issues, but this was above and beyond terrible.

danop1

Oct 19, 2013

After speaking to Diane on October 19, 2013 she resolved all my issues. Hopefully I will not have any future issues with Manchester Honda. If so, I will contact Diane.

MyBoyG

Oct 19, 2013

I originally gave a positive review based on the sales experience; but I am changing my opinion of their customer service. I bought my 2010 CRV in early July and I have not heard from anyone from Manchester Honda as a follow up to the sale, or to invite me to their "service dept" party where they introduce new customers to their "superb customer care"? Seriously? I even had to ask for a Honda key chain as all I got was the keys on a wire ring :( This is the first time in my 30 years of car buying where I didn't receive some form of follow up communciation from the sales rep, sales manager or service department. This is 3 months with no follow up. I don't consider this customer service in the least. Especially seeing that a Honda car dealership in New York has sent me information on their service department. I am extremely disappointed in Manchester Honda at this point.

DKStreetWarriorPR

Oct 13, 2013

Very good service and reliable. Personal are very friendly and are willing to work with you to make your experience "stress free". Recommend Manchester Honda to customers and future customers.

Ehsmoose

Oct 2, 2013

Very friendly staff, especially our salesperson, Charlie. Was very helpful and knowledgable about the cars looked at. Made the process of buying a car pain-free and simple. Best dealership experience I have ever had. Would definitely recommend to anyone. Hope to buy our next vehicle here as well!

jessicaneff23

Oct 2, 2013

I had heard about this dealership through a friend of mine. I went there with a bad attitude because I knew my credit wasn't the greatest. Bill put me at ease and took the time with me to explain credit and what I could possibly afford to purchase. In the end I did need a cosigner but he made everything as painless as possible. I would recommend him and the dealership itself to anyone!!

kerren

Oct 2, 2013

Manchester Honda is a great place to purchase and service yor vehicle. All the employees there have the same goal-to make the purchase of your vehicle a no stress event.Employees are all polite and very helpful.The service department excels in getting your vehicle serviced efficiently and in a timely manner.I recommend Manchester Honda to anyone looking to purchase a car!

jcianci

Oct 1, 2013

Service - although they promote an "on-line" service reservation service, it's really just an email. Then they respond with call us or come and wait in line. Not helpful in this day and age. I had been told that my complementary oil change was in the system, however when the bill was calculated, they charged me full price, requiring phone calls to clear that up. There seems to be a disconnect between service and the computer systems they should be using to make the experience "better" for the customer.The service (oil change, rotate tires, new wipers) was excellent and the car was ready when promised, for an all-day appointment.The "minimal" car wash, was a mess, with drips and water stains all over the car. It was actually worse looking then when I dropped it off. They should either do a thorough wash and dry or not at all. I realize this is a complimentary service, but left a bad impression with me.

perlotk

Sep 26, 2013

Our experience with Manchester Honda was great! Paul was super knowledgable and not pushy at all. We test drove three cars, and we in the end really loved the Honda Odyssey EX. Manchester Honda gave us a good deal on our trade-in (much better than CarMax!) and we know we got a decent price on the Odyssey since we shopped around. The only thing negative I had to say is that we asked for the ceiling to be cleaned before we got the car and when I got there to pick it up, the request had not gotten to the service department, so we have to take it back to have the ceiling cleaned. A minor inconvenience, the rest of the experience was really positive! If we buy another Honda, it will be from here!

DTM

Sep 23, 2013

Bill Nolette and his associates provided excellent customer service. I was able to view the cars in the lot at my pace and when I was ready for help the receptionist found Bill to assist me. I can easily recommend Manchester Honda to others.

dmorgan1835

Sep 23, 2013

Bill Nolette and his associates provided excellent customer service. I was able to view the cars in the lot at my pace and when I was ready for help the receptionist found Bill to assist me. I can easily recommend Manchester Honda to others.

bryclean78

Sep 18, 2013

My Wife and I were looking to purchase a used Honda Pilot and came across one at Manchester Honda. We were happy with the low mileage and the price was OK. We put a deposit down on the vehicle and decided to shop around for the best interest rate for the car loan. Our sales person Michael Petrella created a Retail Purchase Order for us to take to our local Credit Union so we would know how much of a loan to get. After a week we set up a delivery date to take delivery of our new Pilot. While in the middle of signing all the financing documents Michael mentions the total $ amount we needed to put down which was $3,711 higher than the original Purchase Order. It seems that Michael forgot to add some negative equity from our trade in into the original purchase order! After talking with Michael's Manager Allen Oberg. We did have some options: 1- Get a new loan for a larger amount. 2- Put down more cash. Obviously, we based our financing off of their Purchase Order and we were prepared to put cash down to make up the difference but not an additional $3,711! We tried to talk to Michael about the issue but He told us the dealership does not negotiate on the price of the vehicle. I then stated it wasn't negotiating when they messed up the #'s. Michael and his manager did apologize for the mistake and stated that it was a computer error and that they do not have a Finance Manger to run the #'s! Needless to say, we did not purchase the car. I will never recommend Manchester Honda to anyone! I recommend you save yourself a lot of time and frustration and buy a Honda from another dealer!

csmith535

Sep 17, 2013

I had an excellent experience here. They have a one-price system, there's no haggling, so you don't have to worry about the person next to you getting a better deal. My sales associate, Erik Nielsen, was the most professional sales associate I've ever dealt with. He really took care of me, treated me with respect, answered all my questions, was patient with me. The experience at the dealership is the main reason I bought a car from them, even though I had another offer for a lower price from their competition. I would recommend this place to everyone.

tr7eige

Sep 17, 2013

Dave has sold us our last three cars. He greets me any time I go in for service. A deer had crashed our 2004 Honda Civic Hybrid and we were looking to replace it. I had come in and, looked around at new and used, and told Dave the 2013 had too many electronic bells and whistles for us older folks, and that we simply could not afford it. Time went by and more went wrong with the 2004 hybrid. Dave knew our preferences, and we suddenly got a call. The dealership had just taken in trade a 2008 Civic hybrid in super condition - 71,000 plus miles and two more years for warranty. What we didn't know was that it looked brand spanking new, and the previous owner had done all 15 required checkups, all on time and at Manchester Honda. Also the dealership had put four brand new tires on it. For us, it was better than we could have imagined. Dave had waited till Manchester Honda took in trade a car that he knew would match our desires, and he gave me a call. He never bothered us with calls for other cars until, in a timely manner, he had found our cream puff. Thanks, Dave. From some one I had never known until I first walked into Manchester Honda a number of years ago, you have become a true friend, You are the only person I have turned to in seeking a vehicle to meet our needs. Respectfully, Bob O'Connell

bamsb

Sep 15, 2013

We have been dealing with Honda since 1989 and have been very satisfied with Manchester Honda, when we leased our CRV we loved it and enjoyed the extra height making it easier to get in and out of the vehicle. Prior to turning in the present lease we shopped around to see if there was another vehicle that we might enjoy but to no avail we returned to Manchester Honda and now have a 2013 CRV though we have had this car for short time we love this one possibly a little more than our prior one, Thank you all for a wonderful experience and easy process to get us into the car we love. All employees we dealt with were able to help us in every way, very knowledgeable, easy to speak to, I would not have any problem recommending Manchester Honda to our friends. Thank you all

annieb

Sep 14, 2013

I called to ask about an oil change since it had been over a year since one had been done. Even though the "push button" read 60% I was advised to do it and got an appointment for the next day. I was able to use the "free" oil change I received at the Honda 101 class and was told it was time to rotate the tires too. I waited in the lounge, had coffee, and in a very short time they came to explain that all was finished and all I had to pay was about $30 for a small part that was needed. I was very satisfied and felt well taken care of.

annebuck

Sep 14, 2013

I called to ask about an oil change since it had been over a year since one had been done. Even though the "push button" read 60% I was advised to do it and got an appointment for the next day. I was able to use the "free" oil change I received at the Honda 101 class and was told it was time to rotate the tires too. I waited in the lounge, had coffee, and in a very short time they came to explain that all was finished and all I had to pay was about $30 for a small part that was needed. I was very satisfied and felt well taken care of.

cindee0718

Sep 6, 2013

We have been dealing with Mancheser Honda for over 10 years, and have been fortunate enough to have the same salesperson, Jack Doyle each time. The Honda speaks for itself for its overall excellance! The Honda team within Manchester Honda is always pleasurable, Jack feels like a true friend and we have come to trust him completely, he takes great care of us when we come in for a new purchase. Your service team at Honda is exceptional as well and we always receive great service. Thank you Honda of Manchester! Besides recommending a Honda as a vehicle of choice to friends, we let them know that the best dealer around is Manchester Honda!

twsprankle

Sep 5, 2013

I have always had a good experience in both service and sales at Manchester Honda. The service department is always helpful in explaining necessary repairs and costs as well as giving advise on possible maintenance in the future and they deliver the car back to us on time.. The sales department is low pressure which is a real plus and has always been thorough in explaining options and pricing. I would not hesitate to recommend Manchester Honda to anyone for either service or sales. We have purchased six Hondas from Manchester Honda since 1991. Terrence Sprankle

gillans

Sep 2, 2013

Great experience. Very straightforward process and well-organized by Bill. He even stayed late to help us get all of the paperwork in order for the delivery of the car. He answered all of our questions throughout and at the end he even personally touched up the car's paint before handing us the keys. We highly recommend this dealership-my whole family has only bought cars from this dealership and rightly so. Bill did a great job!

seanart

Aug 25, 2013

We went in for routine oil change. Started discussing getting new tires for my CR-V. When we returned to pick up my vehicle, there was a print out attached to my work invoice with the different brands of tires Manchester Honda has available for my car. We did our homework price shopping and returned this past Saturday to make an appointment for the new tires this coming Saturday. I don't believe any other dealership would go the extra step to do this for a customer. Good show, Manchester Honda!I've been buying my vehicles here since 1993 and will continue to do so! Really really like the new CR-V color: Mountain Air. A woman with an Accord was looking at the model in the showroom. We were admiring the color, too. She was asking questions about our CR-V. Love ours but love the new 2014 even more. Honda updated all the features we hoped they would, and did. Wouldn't surprise me if that woman walked away with a new CR-V yesterday because of us! In Mountain Air with beige interior, of course.

dsclare

Aug 24, 2013

The service by Manchester Honda was fast, friendly and professional as promised. We are happy with our new cars and the service.The car wash is icing on the cake.

spusz

Aug 20, 2013

I can't say enough good things about Manchester Honda, no matter who I meet. I am especially impressed with their service department from the time I drive in until the time I leave. The advisors are friendly and professional and make sure the customer is kept informed about the service being performed. My current Honda is my third Honda. When I did initial research, one of my reasons for choosing Manchester Honda was because they have Saturday service hours. I have never been disappointed.

lisajwebb

Aug 15, 2013

I filled out a customer survey card and mailed it back with high marks already. The name of the lady that worked with me escapes my memory, but she was wonderful. She has frogs on her desk and was very professional and personable. I explained that I was going on a long road trip and she made sure the technician checked everything out. She called me to explain what they found, a battery that needed replacing and one other minor item to ask if I would like them to perform the work. My key fob was sluggish I remembered after already paying for my service, so I made my way back to her and she promptly took care of replacing the battery in it for me. The service was timely and easy. The overall experience was stress free and easy, just the way it should be. I received quality service and extra good customer care. I made my trip, driving for two days staright to Arkansas without any car problems. I had piece of mind thanks to Manchester Honda. Thank you!Lisa J. Webb(860)595-9592

roseand1

Aug 15, 2013

Charlie Williams was a very friendly salesperson, very accommodating and respectful of my time. He met with me and my wife several times as we were deciding which vehicle to buy. He was very helpful and honest about the cars he was selling and I feel like I had all of the information I needed to make a good, informed decision. I am very happy with the car I purchased and I feel it will meet all my needs.

linda63

Aug 14, 2013

Working with Bill Nolette was such a pleasure. He was very informative, I was not rushed, he answered all my questions but, more than all of that, I commend him for his superb Customer Service, he was tops! I have not purchased a car in over 13 years and, Bill made my car experience at Manchester Honda and outstanding one and, I purchased a new 2013 Honda Accord from Bill. Bill, thank you very much - Manchester Honda is very fortunate to have you as part of their sales staff. Linda Wallach, Newington, CT

kasc415

Aug 13, 2013

This is a unique dealership because there is no negotiation on the price. The salesmen work on salary instead of commission so working with them really takes the stress out of the car buying process. Charlie Williams was the salesman I worked with and he was awesome. I was really nervous to buy a car and he made me feel comfortable and explained every step in the process. Charlie really made me feel like a valued customer. I ended up buying a Honda Accord and would definitely go back and purchase my next car from this dealership.

kevinp56

Aug 13, 2013

Very friendly place with a large inventory not pushed into buying a car or suv which we were looking for but saw the Honda fit Jarrod seamed to know about the car took it for a ride sold! thanks Sharon & Kevin

NLCTYFITOWNER

Aug 13, 2013

I have been a customer of this dealership for many years, spanning multiple cars, but after today, I will no longer be a customer. After being informed that the service system processed my service appointment incorrectly (despite saying that I was waiting with the car), and the service adviser telling me the shuttle driver couldn't take me home (Colchester is apparently too far) and only offering to take me to the mall to kill time, I sat in the waiting room for nearly five hours. I just needed an oil change and tires mounted. After returning from getting lunch, my car had not yet been seen by a mechanic. The service adviser was unapologetic. I have never in my life seen such poor customer service. I realize I don't own a $40,000 car, but that should not entitle me to worse service. I will no longer refer any friends, family, or acquaintances to this dealership.

JoAnnShupe

Aug 10, 2013

Jarrod listenened attentively as I told him what I owned, what I wanted as a replacement, and why. He worked with both of us and kept us up to date as he looked for what we wanted and let us know as soon as it became obvious that the vehicle would have to be special ordered. He did a great job for us. His communication skills are second to none.

Liz729

Aug 8, 2013

The staff at Manchester Honda is superior! They are all very friendly and helpful. I have purchased to cars from Mark Allen and I will not go to another dealership as long as Manchester Honda is still around. They are a '10' all the way around!

MyBoyG

Aug 8, 2013

From the initial email to the delivery of my new car, everyone we dealt with was friendly, courteous and professional. They made my first car buying experience at Manchester Honda a great one. Never ever felt this way about a car dealership. Great organization!

Glenn

Aug 7, 2013

This is our 4th Honda from Manchester Honda. They are always professional and a great deal. They are competitive with other dealers in the area, award returnees and have extras others do not (like the lifetime warranty). I can't wait to pick up my new 2013 Accord LX on Tuesday!

gjmontigny

Aug 7, 2013

This is our 4th Honda from Manchester Honda. They are always professional and a great deal. They are competitive with other dealers in the area, award returnees and have extras others do not (like the lifetime warranty). I can't wait to pick up my new 2013 Accord LX on Tuesday!

Rosemarie Downham

Aug 3, 2013

My first Honda was a 1993 Honda Civic cx. I loved that car and drove it for 20 years. In 2010 my husband and I bought a fit. We love it . In 2013 We bought a Honda civic and retired the 93 civic. We love Hondas !

vivoring

Aug 2, 2013

We were greeted immediately and treated with friendliness and respect throughout the entire process. We never felt we were being ignored or not listened to. Our time was respected and we were shown the cars that we asked to see and drive. Everything was explained in plain language. It was one of the fastest and easiest car buying experiences that we've ever had. Our last purchase at Liberty Honda 3 years ago was the opposite. Both Bill and Kim were great .

Jonathan M

Jul 31, 2013

Manchester Honda and Jerrod Novak made my car buying experience enjoyable, versus stressful. Jerrod went into great detail explaining the ins and outs of the car after getting a feel for what I was looking for. They happened to have the exact model, trim line, and color that I wanted, so after a test drive and some good conversation with Jerrod, I told him I'd give him a call over the weekend with my decision. I know he was anxious for me to make a decision, but he was very understanding of my wanting to go home and do some number crunching. I was quite satisfied with the cost of the vehicle, though I do think I could have gotten more for my trade-in. Jerrod had mentioned that since I was a return customer [bought my previous Accord there in 2001], I was eligible for a $300 credit if they could prove that I had previously bought there. I did have to remind the finance guy of this when we were doing the final paperwork when I picked up the car, but they were able to verify it and he issued me a credit right then. All in all, it was a great experience, and I will continue to recommend Manchester Honda.

cwbreed12345

Jul 31, 2013

Manchester Honda was a great place to buy a car. There was no intimidating negotiation process and Bill was honest, knowledgable and friendly. I highly recommend this dealership.

jonminct

Jul 31, 2013

Manchester Honda and Jerrod Novak made my car buying experience enjoyable, versus stressful. Jerrod went into great detail explaining the ins and outs of the car after getting a feel for what I was looking for. They happened to have the exact model, trim line, and color that I wanted, so after a test drive and some good conversation with Jerrod, I told him I'd give him a call over the weekend with my decision. I know he was anxious for me to make a decision, but he was very understanding of my wanting to go home and do some number crunching.I was quite satisfied with the cost of the vehicle, though I do think I could have gotten more for my trade-in. Jerrod had mentioned that since I was a return customer [bought my previous Accord there in 2001], I was eligible for a $300 credit if they could prove that I had previously bought there. I did have to remind the finance guy of this when we were doing the final paperwork when I picked up the car, but they were able to verify it and he issued me a credit right then.All in all, it was a great experience, and I will continue to recommend Manchester Honda.

Matteppler

Jul 31, 2013

Continually made mistakes along the way of our purchasing a new vehicle. Sales people don't adequately discuss with each other and management lacks understanding of Customer Service. Service department wasn't useful either. Had ALL tires and rear brakes replaced on their recommendation $1200. Suddenly now car shakes so upon immediate return, they claim I need front breaks fixed -- even though two days prior they told me they were fine. Could not have been a result of their work was all I was told. Unbelievable.

Smorton64

Jul 31, 2013

I came to Honda to buy a new car. Bill helped me. It was an easy stress-free process and I had my new car before I knew it. I recently recommended my daughter to Bill and she bought a Honda as well. I will definitely do business there again and tell people about it.

CJSPRINGER

Jul 30, 2013

I have been a customer of Manchester Honda since February 2002. Dave sold me my first Honda, a 1998 Accord, and I was very impressed with his customer service skills. He was very knowledgeable and exercised great patience as he answered all my questions and took care of all my concerns. Clearly he was interested in meeting my needs because he has followed up with me ever since that first sale. Recently, Dave sold me my 5th car, a 2012 Civic which is very economical on gas. It works great for me because I travel many miles to and from work every day. Kim was just delightful as she congratulated me on yet another purchase. She delivered my new car to me with an expertise that made me feel comfortable with the upgraded features in the model.Gradually, my family and I have grown accustomed to the overall friendly atmosphere at the dealership and also the excellent quality of service from the maintenance department. I feel very special; Peter Larson and Allen Oberg even keep me apprised of the deals that are beneficial to me. I appreciate all extra courtesies that are extended to me and I look forward to continuing relationship with the staff.

New Kia Owner

Jul 29, 2013

A month ago, I was looking for my second car. I had Jennifer Raymer as my consultant. Jen showed me what I came to see, but also offered to show me other possibilities that I might be interested in. She was very helpful and listened well to what I was looking for. Initially not the car I came to see, I decided on a 2010 Kia Forte. Working with the financial members of the Manchester Honda was stressful at times as it made me feel pressured, however, Jennifer Raymer made up for this. She was very helpful and reassuring. She made sure that all my questions were answered and that everything was going smoothly. I would recommend Jennifer Raymer to anyone.

kaylamregan

Jul 29, 2013

A month ago, I was looking for my second car. I had Jennifer Raymer as my consultant. Jen showed me what I came to see, but also offered to show me other possibilities that I might be interested in. She was very helpful and listened well to what I was looking for. Initially not the car I came to see, I decided on a 2010 Kia Forte. Working with the financial members of the Manchester Honda was stressful at times as it made me feel pressured, however, Jennifer Raymer made up for this. She was very helpful and reassuring. She made sure that all my questions were answered and that everything was going smoothly. I would recommend Jennifer Raymer to anyone.

JulieAnweiler

Jul 19, 2013

Mark Allen was incredibly kind, friendly and helpful. He was not pushy at all and was very knowledgeable. My visit was very productive and I was in and out with all of the information I needed in a short amount of time. I would highly recommend working with him!

TammyL78

Jul 18, 2013

I brought my CRV in for a recall. Matt told me it usually takes a 1/2 day to do this job. I told him I was aware of that, since it was noted in the recall, and was prepared to wait. Out of the blue, 2 hrs. later, Matt comes out and says the car is done! He noted that it was rare that happens, but they did there best to accommodate and their schedule set-up permitted them to get it done sooner. Now there's something to toot your horn about!

The Ryan's

Jul 18, 2013

The best buying experience ever! A very well-run, professional, friendly organization! Great job guys! :) From start to finish, Mike, Cliff and Brian answered all our questions, made sure we had everything we needed and were fun to work with. Friendly, professional and great sense of humor without any pressure at all. After the research we did, we knew we were getting a quality vehicle. After our great experience on the service side with our older car, we knew our next Honda was going to come from Manchester Honda. We appreciate your expertise, your patience and your friendly, professional customer service. Thank you very much. Sean & Jeanne Ryan

TammyL78

Jul 18, 2013

I brought my CRV in for a recall. Matt told me it usually takes a 1/2 day to do this job. I told him I was aware of that, since it was noted in the recall, and was prepared to wait. Out of the blue, 2 hrs. later, Matt comes out and says the car is done! He noted that it was rare that happens, but they did there best to accommodate and their schedule set-up permitted them to get it done sooner. Now there's something to toot your horn about!

jmr14712

Jul 17, 2013

The best buying experience ever! A very well-run, professional, friendly organization! Great job guys! :) From start to finish, Mike, Cliff and Brian answered all our questions, made sure we had everything we needed and were fun to work with. Friendly, professional and great sense of humor without any pressure at all. After the research we did, we knew we were getting a quality vehicle. After our great experience on the service side with our older car, we knew our next Honda was going to come from Manchester Honda. We appreciate your expertise, your patience and your friendly, professional customer service. Thank you very much. Sean & Jeanne Ryan

tjyampanis

Jul 13, 2013

Came in with the thought to buy a new 2013 Odyssey EX-L to replace my 2001 Odyssey EX-L purchased from Manchester Honda in December 2000 which just passed 193,000 miles with few problems. Had considered small SUV's, but could not accept considerable reduction in cargo space. Bill Nolette was my salesman. Adding a few attractive bells and whistles brought the price too high for me at age 75. Decided instead to go with a 2010. Although there were several 2010 EX-L's on the lot, none were in colors that I liked. Several days later, Bill spotted one coming in from auction and called me right away. The vehicle was coming off a lease and had less than 31,000 miles on it. Took a look and liked. Came back later with my wife for her opinion and a test drive. Two hours later (30 minutes past closing time) we had a deal!Throughout the process, Bill was patient and very helpful in helping me sort things out. He knows the Honda product, and has a good deal of knowledge about cars in general.I know I could have saved a few bucks buying elsewhere, but others don't offer the warranties and put as much in to repairs and and replacements. Haven't picked up the car yet, but, based on previous experience with Manchester Honda, I expect it will be as good as can be!

acmanchester

Jul 7, 2013

All I can say is that I wish their was a rating higher than great. I was badly in need of a new vehicle and did my homework and narrowed my search down to three car manufacturers and local dealerships in the Ellington CT and Manchester CT area.. I went to a few and felt that I was given the typical dealer experience that many of us have come to know when purchasing a new vehicle. From the moment I stepped into Manchester Honda on a very busy Saturday morning, it was completely different. Both me and my husband were greeted by the receptionist and immediately sent to probably one of the best salesman I have ever met(Erik Busher)He was extremely knowledgable about the product , and really listened to what we were looking for . Since I was in need of a vehicle as soon as possible, I was impressed with the selection that was available in their stock.I never once felt pressured to buy that day,but was glad that I did. The day that I picked up the vehicle was so organized and I left feeling very confident about our purchase. In fact, my husband was so impressed with the dealership, but especially Erik, that he went down a few days .later and purchased a used but certified Honda Accord. I will definitely use this dealership again,and have to say that anyone who has Erik as a salesperson will be very lucky and will be in very good hands.I highly recommend if you are looking for a new or used vehicle to keep Manchester Honda at the top of your list.

jophis40

Jul 6, 2013

This was an unscheduled need for service. The hatchback door handle did not function and I was in need of an assessment of what went wrong and how much it would cost to repair/replace. Since I didn't have the time to wait for the repair to be made, a ride home was offered while the repair was made. On a previous visit for oil and filter change...it was also noted and suggested that I schedule a followup appointment for additional work on tie rod and lower ball joint boots. Since it would incur a pretty hefty cost I am taking the suggestion and will schedule my car for this repair. I value the mechanic/service person's notations for keeping my Honda CRV in good running condition. I may even see a odometer with 200,000 miles on it if I keep up with preventive maintenance. The rear door handle and lock was repaired with no additional breaks in the panel which had to be removed for the repair. All in all, I have been very pleased with Manchester Honda's service and all the staff for their courteous demeanor and knowledge given and shared with the customer. I expressly commend Mr. Troy Roberts for going above and beyond good customer service. Please NOtE!!

gkern49

Jul 3, 2013

My husband bought his first Honda (a CRX) new in 1985 from Manchester Honda. Seventeen years later, he replaced it with a new 2002 Insight, and a couple of months later, I bought my 2003 Civic Hybrid there. Since 1985, weve had nothing but good experiences with Manchester Honda, who has earned our undying loyalty. Every visit there is a pleasure!P.S. Under the heading "Important" (below), please correct your grammar to read nor is one of.

RoccoSanzo

Jul 3, 2013

When our 2000 Honda Odyssey hit 190,000 miles we started looking around for a replacement. We looked at several dealers and settled on Manchester Honda due to the large section and no haggle pricing. We found one with the assistance of Steve Cohun. He worked tirelessly looking for our vehicle. Steve located a 2009 Odyssey with 60,000. It was perfect for our family of five. There were however some little issues that we wanted addressed before we purchased the vehicle and Steve took care of them with no problem. The service team was top notch and it felt as if I was buying a new car, not just a used one! Zach was great finalizing all the docs and paperwork.About three weeks after we had the vehicle my wife had heard a noise coming from the engine. It was loud. We ended up calling Honda service and they towed the vehicle to Manchester. Steve kicked into action once again. Manchester Honda not only paid for the tow, but also delivered a loaner vehicle to her place of work! When the vehicle was fixed (turns out it was a minor A/C switch that was defective) they actually delivered the vehicle back to her work! Unbelievable service!

AutoFinder

Jul 1, 2013

This dealership was like night and day from the six others I had been to in the last week. I did an on-line appraisal through Auto Trader which attracted me to the dealership. Mr. Farrah emailed and called me within minutes of the appraisal. His tone was welcoming and yet he was also honest about the appraisal process. I really appreciated his sincerity. When I arrived at the dealership, they had a huge white board, welcoming customers, by name. My name was there and the entire dealership was decorated with red, white, and blue balloons for Independence Day. I was immediately sent to a sales person, Kris Selby who was thorough, direct, friendly, and presented information in a clear and concise way. He was also sure not to be to aggressive and emphasized that Manchester Honda is not like other dealerships-- there is no haggle, no hassle, and most of all-- it really was a FAIR price. Honestly, it was pretty tough to say no. I left for a second to ask the service people about the car I was purchasing and they were equally as friendly on the way out-- sharing what they thought of the model I bought and giving me their input about which type of interior they felt would hold up best over time. In the end, Kris and the trainee, Charles (who was quite pleasant and also knew a lot about cars,) stayed well past 5pm to be sure I had processed my paperwork effectively and was comfortable with my purchase. I can't say enough about Manchester Honda. If you can make the drive, it will be well worth your time-- ask for Kris or Charles-- they were good.

jacksonkim

Jun 24, 2013

As always, great service. I feel confident that when I bring my car in for service, they are taking good care of my car and are honest with me about what has been done and what may need to be done in the future.

ttyson26

Jun 22, 2013

I purchased my first Honda in 2009 with Bill Nolette. The car buying experience in 2009 with Bill was very easy that when I wanted to trade the vehicle I knew I had to go see him again. The second time was so simple, hassle-free, and quick that within two days I was driving home with my new car. I will keep coming back to Manchester Honda as long as they keep providing excellent service all around. Thanks.

Monica R,

Jun 20, 2013

It took me three weeks to build my guts to head over to the Manchester Honda dealer and see where my new future would take me, I was in a need of replacing my old car, and going to a dealer can be scary especially for a female. I enter the center and was greeted by Dustin , he broke down all the knowledge I needed to know and what I was going to get myself into, He was patience and he understood all my need s and worries , Having to take a big step to purchase my truck Honda pilot 09 , I couldnt have been any happier, The process that I had to take Dustin was on his toes and guided me with no surprises or hidden information . I had my truck for almost a month and Dustin has kept in touch to remind me IM not dreaming, . SO if you want to make your dreams come true I WOULD SAY GO TO MANCHESTER HONDA , I will help you get that car you want with no haggle , oh lets not forget JEAN in finance who also broke down what my payments will be and made sure I will get a auto loan , Great job guys Im a HAPPY LADY .

10accord

Jun 19, 2013

A Very Big THANK YOU to Manchester Honda I am/was so impressed with the customer service while lookiing for my accord Jarrod was very knowledgable with the dealership and provided all the information on the vehichle and the process. He went the EXTRA mile to see me drive off with my purchase and a BIG THANKS to the Business Office you made it happened.... Loving my car and my experience at Manchester Honda

cpuffe

Jun 16, 2013

I knew what I wanted and had a few dealerships and cars to choose from. I felt comfortable with Manchester Honda and Erik as soon as I sat down and started talking with him. Erik explained why Manchester Honda was a better choice than other dealerships and took the time to explain every aspect of the price. There was no game playing or bait and switching. It was a very straightforward process and was free of the typical sales BS. The nicest touch was when we closed on the car the next day, the dealership dispatched a driver to pick me up at my home in Windsor and drive me to the dealership to take delivery of my new car.

tecarty2

Jun 13, 2013

Came in without an appointment with a tire pressure light problem because I was going on a trip the next day. Diane took me in, discovered the sensor was leaking and had it replaced within an hour.

elainended

Jun 12, 2013

The service experience was very good, as it has been on all occasions. Our only problem with Manchester Honda was with the sales team. We think that the policy of fixed pricing works against really good customer service from the sales team since they seem to lose interest in you once the sale is made. We were bounced between 2 different sale person when we bought the car and neither of them responded very well to our needs. They were OK when we were in the dealership but did not respond well to phone calls and emails. For that reason, we would most likely shop around the next time we buy a car.

protege71581

Jun 11, 2013

This was my third Honda Ridgeline i bought from Manchester Honda and never meet such nice sales people. Jennifer Raymer was very helpful figuring out was my payment would be with a few different models and with or with our accessories and answered all my questions . Also i liked that they didn't hound you like other dealers. The Delivery person was very help full going thru the options that my last ridgeline didn't have. I would highly recommend the dealer ship to purchase a vehicle from.

Homerx21

Jun 10, 2013

I went to Manchester Honda looking for a 2010 accord coupe. Dustin knew everything about the car and even thou I had my own financing Dustin went out of his way to have me sit down with Joshua of the finance dept josh got me a much lower rate saved me a bunch of money thank you both very much love the coupe I would recommend Manchester Honda

paranzino

Jun 10, 2013

This was the best car buying experience I have ever had. From start to finish Tim Batson was great. He made me and my wife very comfortable. He was able to answer all our questions and was very patient with us. We decided to lease a Pilot so Tim showed us a paper that listed each Pilot model and the cost to lease with the different mileage limits. This paper also showed exactly what the value was that they were using to base the lease off of. I am impressed with the fact that the sales people do not work off of commission. This eliminates ALL the normal nonsense from the deal. They also gave me what I thought was a great trade-in price for my 11 year old Explorer. The fact that Manchester Honda offers a life time warranty on the engine is just the icing on the cake! I cannot see myself ever going to another dealer to buy a car that is how thrilled we were with this deal. Thank you Tim Batson and Manchester Honda.

BobSanta

Jun 8, 2013

I was very disappointed that my 3rd brake light failed especially since it is made of LEDs. The car is only 4 years old and has under 50,000 miles. I was also disappointed to learn from the service advisor that the 3rd brake light failure is fairly common. I have never seen a car with the 3rd brake light out. I plan to complain to HONDA about this.I was also extremely disappointed to learn that our 8 year extended warranty did not cover this.

zach

Jun 6, 2013

My wife and I found the staff at Manchester Honda honest, knowledgeable, flexible and friendly. Everyone we encountered was great! The entire staff from reception and sales to the business office made us feel like we were priority. We did not feel pressured or rushed and everyone took their time and explained his part of the process. We feel very confident with our purchase. Manchester Honda is a great place with great cars and most of all real customer service. Our past experiences with other dealerships had been nightmarish at best but, Manchester Honda's staff convince us that there are still great people that are committed to selling a great product. We would definitely recommend any family or friends to Manchester Honda. We would like to thank everyone very much for everything they did to help us make our purchase.

zsrobinson

Jun 5, 2013

My wife and I found the staff at Manchester Honda honest, knowledgeable, flexible and friendly. Everyone we encountered was great! The entire staff from reception and sales to the business office made us feel like we were priority. We did not feel pressured or rushed and everyone took their time and explained his part of the process. We feel very confident with our purchase. Manchester Honda is a great place with great cars and most of all real customer service. Our past experiences with other dealerships had been nightmarish at best but, Manchester Honda's staff convince us that there are still great people that are committed to selling a great product. We would definitely recommend any family or friends to Manchester Honda. We would like to thank everyone very much for everything they did to help us make our purchase.

REGULAR CUSTOMER

Jun 4, 2013

THE TECHNICIAN MISSED DIAGNOSIS MY TIRE, TURNED OUT MY TIRE WAS TOTALL DESTROYED.NEXT DAY, WHEN I WENT IN, THEY TOLD ME THEY ARE NOT RESPONSIBLE FOR THIS. HOW LONG FOR FIX TO REPLACE THE DAMAGED TIRE, THEY TOLD ME THEY DON'T KNOWTHE GUY LITERLLY TOLD ME TO GO TO FIRE STONE B/C IT'S CHEAPER. I TRIED TO CALL THEIR MANAGER, NO RESPONSE. I SENT THEM A MESSAGE ONLINE TO FILE COMPLAINT, THEY NEVER REPLY.HONDA, YOUR CUSTOMER SERVICE IS HORRIBLE. I WILL NEVER GO BACK TO THIS SERVICE SHOP. HORRIBLE. BORRIBLE

Sailbad

Jun 2, 2013

We needed a new car and had narrowed the choices to three makes. We started at Manchester Honda with the usual trepidation based on previous car purchasing experiences. We were blown away by the experience provided by Tim Batson. He answered all of our questions and really listened to what we had to say. There was zero pressure to purchase the used car we looked at or any other car. However, we learned a ton about the dealership and their value proposition. We left very impressed with Tim and with Manchester Honda. We had more questions about purchase vs lease and Tim answered those questions to my satisfaction. He offered what I thought was fair value for my trade and I was convinced that this was the place we would trade at. All that was left was choose the model and color. Again Tim helped us through these decisions with the utmost in sensitivity, patience and respect. We can't speak to other employees at Manchester Honda yet, but everyone we saw or spoke with seemed friendly, interested and helpful. We have purchased many cars since we started driving in the late 1950's and this was far and away the best buying experience we've had.Way to go Manchester Honda and especially Tim.

mwessell

Jun 1, 2013

This is my second purchase from Manchester Honda. My wife bought an Accord in 2012. Paul was my sales consultant both times and I could not be more pleased with his knowledge of Honda's as well as his overall friendliness. I traded in a 1 year old Hyundai Sonata largely due to lack of customer service not at just 1 Hyundai dealership but the whole network. Hyundai sells a product that has a nice shiny wrapper but once your in the net watch out. Honda is the complete package, and Manchester Honda is a true example of customer service where the customer comes first. I am a Manchester Honda customer for life.

mwessell

Jun 1, 2013

This is my second purchase from Manchester Honda. My wife bought an Accord in 2012. Paul was my sales consultant both times and I could not be more pleased with his knowledge of Honda's as well as his overall friendliness.I traded in a 1 year old Hyundai Sonata largely due to lack of customer service not at just 1 Hyundai dealership but the whole network. Hyundai sells a product that has a nice shiny wrapper but once your in the net watch out.Honda is the complete package, and Manchester Honda is a true example of customer service where the customer comes first. I am a Manchester Honda customer for life.

Loretta66

May 31, 2013

T J is an excellent Sales Consultant.He is very friendly, personable, knowledgeable and has a great work ethic.He made the purchasing of a new CRV a very pleasant and wonderful experience.

elkopec

May 30, 2013

Purchased 2005 civic hybrid new from manchester honda. Car has been great. Only service needed are routine matters. Sales and service have been great. I would purchase a car from Manchester Honda again and I would reccomend Manchster Honda to others.

chrisc70

May 29, 2013

I dropped off my Honda Pilot for its first oil change and tire rotation on May 14th. I purchased the Pilot in February and picked it up the day of the blizzard. I was there the day before purchasing a used car for my daughter, when Peter Larson showed me this Pilot that was just traded in. Knowing Manchester Honda's no haggle policy, I wasn't concerned with the sticker price. I knew I was getting a good deal, and would be very well taken care of both in sales AND service! I am not unfamiliar with the Honda family. My ex wife drives an Odyssey, my daughter drives a civic, I used to drive a civic as well before trading it in for a different vehicle that suited my needs for that time. Seeing this practically brand new Pilot sitting on the pad, I knew I had to have it. Peter Larson orchestrated the purchase and pick up of my Pilot to be "hassle free". This is one reason why I will always return to Manchester Honda for not only service, but sales too, should I ever need another Honda in the future. Getting back to my service appointment.. I arrived and was quickly greeted by Matt one of the Customer Service Managers, he was extremely friendly and helpful. I was put at ease by Matt, that my vehicle would be fully diagnosed and any issues quickly brought to my attention. Matt told me the work would take an hour and a half, he was true to his word! The young lady at the cashier counter was also extremely friendly, unfortunately I can't remember her name. It's nice to see someone with such a pleasant, friendly and funny personality in customer service. All that I mentioned above, and the "family" atmosphere I feel at Manchester Honda, will definitely keep me coming back for many years!! Thank you!

delrobran

May 29, 2013

I am usually very satisfied with the service received at the Honda dealer. I do not feel pressured when bringing the car in for service. I will have to bring it in again because of a problem I am experiencing of late. As I'm driving along I get a hesitation as if it's not getting a gas flow or a slight bucking. It's been going on for a couple of months now. I wonder if it's something simple but I realize it may be costly.R.M. Brangan

Stephan

May 23, 2013

I have been coming with different expectations searching for a used car. Just immigrating from Europe we needed a little bit more consulting with regards to insurances and contracts which are following completely different processes than I'm used to. Thanks to Dave we got all the information we needed and btw this dealer had a lot of choices to pick a used car from. Coming from another part of the world you need somebody you can trust more than the average customer from the US has to. Dave is the right guy who delivered that support I was looking for. Thanks! Now I'm a happy Honda customer!

KSmithDealerRater87

May 23, 2013

I have had a very pleasant experience with Honda so far, during both the sales process and the maintenance since that time. I love that, when purchasing, Paul & Kris were not the stereotypical "pushy sales people," and they actually encouraged me to take my time making my decision. Also, with the several oil changes I have done since the initial sale, I have had very good experiences as well. The employees have consistently been very friendly and always had smiles on their faces, and were able to answer all of my questions (and I ask lots of them!). I have told all my friends and family members how amazing Manchester Honda is, and how different your dealership is from the other dealerships in the area. I have a friend at work that was just in the market for a new car, and I raved about Manchester Honda so much that she did end up going there and ended up purchasing an Accord. I'm sure I'll direct more business your way in the future - I know I'll definitely go back (if my Civic ever bites the dust... hopefully it doesn't!). I would like to thank Manchester Honda for all of their help.

Insulator1214

May 20, 2013

After choosing to get a certified pre-owned, or new Honda, I test drove several cars at local dealers and used car stores. I was introduced to the Honda Fit at another dealer and fell in love with the car and found out a new one was in my price range. That opened the door for me to go back to Manchester for the unbeatable limited lifetime powertrain warranty & friendly (not pushy) service. I then worked with Michael Petrella and Dave Babella to finish the purchase. This was my first car buy experience on my own and first time ever buying a new car. Manchester Honda has set the standard for me for purchasing cars. The process was indeed plain and simple. For me, the hardest part of it all was choosing accessories to go into my new Fit. The salespeople were laid-back and knowledgeable about their product. I enjoyed the experience from being greeted by the customer service associate and offered a drink, to driving the car, to going over paperwork with the salesmen. Once the car was ready, I was also very impressed with the delivery coordinator (whose name I have forgotten) who showed me all the features of the car and set up the registration, etc. That was a nice touch.

06040

May 20, 2013

Working with Erik Nielsen was an unexpected pleasure. Very helpful and courteous, without pressure to buy right away. I will definitely buy my next Honda from him as well!

lori07

May 20, 2013

First let me say Ellen and Beth Ann are absolutely amazing and so kind it was nice to have brought my first car with these ladies although I must admit when I first went into the dealership I did not imagine I would be putting my down payment on that night and making the rounds to purchase the car. It was a little fast paced but again Ellen was amazing and was so patient test driving the different cars and we played phone tag for a while because I am a full time student in an internship so it is hard to get a hold of me but Ellen was great. She has a passion that is contagious and she helps to guide you through the process. However, I think when dealing with the used cars you need to make sure you know your stuff I would not recommend anyone going into this process by yourself because now there were a lot of questions I wish I would have asked before putting down my deposit and eventually buying this car. I have to say I hate their warranty on my car and I don't think the service area effectively communicates what is going on with the car to the sales people. First of all, I had a minor scratch on my windshield that was on the car, which since I picked up my car at night I did not notice until the next day, after going back and forth (with some delays on my part because of my busy schedule as well as always getting someone's voice mail) service informed me they would not take care of this even though it was on the car when I purchased it. It is not a big thing at all and I have no problems paying the minimal amount needed to fix it, it wasn't a big deal but the fact they would not fix it should have been my first warning sign. Prior to the window incident I noticed my car was pulling to the right which thankfully Jim in service did help to take care of so with him being the exception, I was not otherwise impressed with their service department. Now four days (2 months in total) after my warranty has ended my check engine light is on and my car is acting up. I am really questioning how thorough their service department inspects traded in/used cars and it sucks because this is just added stress I did not expect when I am trying to finish school and graduate. I thought maybe down the road in Oct/Nov maybe something small would pop up, it happens but only two months and this car is giving me issues? On top of that, my millage is not even at 56,000 I think if you are going to get a brand new car and want good customer service from the sales people then go here and request Ellen. However, I am disappointed with their service area and I thought after four years I would possibly get another car from here but I will go somewhere else. I just don't understand how this car is already giving me issues, it is beyond stressful because I did not expect this kind of issue from Manchester Honda where I know a lot of people get their Honda cars. I went here specifically because it had good word of mouth but again like I said it might only apply to their brand new cars, I would not get a used Kia from here or any other brand besides Honda. I just hope my words can be a fair warning to prevent someone else having to deal with the same headache I find myself in. Again though, the staff is very friendly in the Sales area and I don't fault anyone there but in the service dept I am just not sure how thorough they check these used cars so just be cautious of that, I can't say it is not a good dealership to go for a new car but as for used with a different make other than Honda, I am not so sure. Ellen and Beth are great so I will say that and Ellen even sent me a happy birthday email I don't think you will find the friendly atmosphere like here in many other places but again be cautious of buying a used car here other than Honda from my own personal experience.

ScottM

May 17, 2013

This dealership is fantastic! TJ was an excellent salesman. He was with me for serveral months helping me get into the vehicle I wanted. Very patient and helpful to a difficult customer. Thank you Manchester Honda!! You have a customer for life.

Mark Tardif

May 14, 2013

One of the best shopping experience I have ever had purchasing a car. It was nice to work with a salesman like Erik who had great experience and was able to answer all my questions and was very respectful and down to earth. Everyone else I talked to there was also pleasant. I would definitely recommend Manchester Honda to all my friends and family. You guys rock!!!

tonyab12

May 14, 2013

As usual the Service Managers and Cashier are very friendly. The service department takes the time out and call you and let you know if they see something that needs to be fixed immediately or if it can wait without feeling pressured. My most recent visit I wasn't happy with my wash. I know this is a free service but my license frame was bent in the front and my back windshield wiper was broke. I am glad you have this survey because I haven't been able to call let them know.

Patty Smith

May 11, 2013

I recently purchased my 3rd Honda at Manchester Honda and am pleased to say that they continue to be the best dealership around. Whether you are buying a new car or having scheduled maintenance done they consistently provide outstanding service with their customer's satisfaction being their primary objective. I especially appreciate Dave Babella and the time he took to answer all my questions pertaining to my new purchase. Although it was a very busy day at the dealership he treated me as if I was the only person there taking time to answer all my questions and working with me to decide which model was the right one for me. In my opinion you can't go wrong in choosing Manchester Honda for your next car.

Prakash from MAnchester

May 11, 2013

Its one of the best place to buy cars in CT area. Sales persons are friendly and knowledgeable

Jack

May 9, 2013

The ease of oil changes without an appointment combined with the simplicity of driving directly into the service area is greatly appreciated. The wait is reasonable and having the vehicle being looked over and personally explained to me about potential problems adds to my confidence of the dealership. Getting the car washed is a very nice finish.

JenG

May 9, 2013

This was not our first Honda, but our first purchased from Manchester Honda. They were a little more expensive than a few of the surrounding dealers, but the lifetime power train warranty and the low pressure and no haggling about price made up for the difference. Ellen was a great sales person and was willing to answer all our questions well after our test drive and before we decided to buy. Our first Honda has always been serviced there and the service department is truly exceptional. We have had issues that have arisen with a local VW dealer that just wouldn't happen here. Highly recommend.

youngjs

May 8, 2013

The ease of oil changes without an appointment combined with the simplicity of driving directly into the service area is greatly appreciated. The wait is reasonable and having the vehicle being looked over and personally explained to me about potential problems adds to my confidence of the dealership. Getting the car washed is a very nice finish.

Jackie M

May 7, 2013

This was the 6th Honda, both new and used, that we have purchased from Manchester Honda and we have always been extermely satisfied with every experience. There was never any "hard sell" and we were always impressed with how we were treated. This last time we had a last minute appointment conflict on the day we were to pick up the car. Every effort was made by Dave, our sales rep, to accomodate us without any major delay. Over the years, my husband and I have always had both our Hondas serviced at Manchester Honda and have nothing but praise for the honesty and quality of the service department.

NancyBee

May 7, 2013

Manchester Honda is a customer service oriented business. The service team does not try to oversell, and they work quickly and efficiently. The service waiting area is comfortable, and offers wifi, free coffee and tea, and television. The checkout process is quick and the ladies behind the desk are always very pleasant. The added car wash after service is icing on the cake!

BarryGilpatrick

May 7, 2013

Service is always excellent and timely. Employees are friendly and offer advice and sound solutions to vehicleaintenance. I recommend Manchester Honda for sales and service.

nbeland

May 7, 2013

Manchester Honda is a customer service oriented business. The service team does not try to oversell, and they work quickly and efficiently. The service waiting area is comfortable, and offers wifi, free coffee and tea, and television. The checkout process is quick and the ladies behind the desk are always very pleasant. The added car wash after service is icing on the cake!

Jackie Gribbon

May 6, 2013

I just purchased a 2009 CRV from Kris Selby. This was my second purchase from Kris and he was most helpful in finding me this car. I was trading in a 2009 Accord and they gave me a great price for the trade in. Kris is a great saleman to deal with and follows up with calls and emails after the vehicle has been purchased. Manchester Honda has met my needs and concerns with any car I have purchased from them thru the years. I highly recommend Kris if you're thinking about a new or used car from Manchester Honda.

ericdsmith3

May 4, 2013

Needed an oil change, and service person found the battery had no charge, so glad we found out so it could be replaced and not leave us stranded. Also replaced two tires and valve on another tire. Staff are always more than friendly and explain everything well, and really seem interested in helping out and understanding our needs and our situation. I always bring our Hondas to Manchester Honda because I trust their quality service and I know the quality of parts and service is the best.

joeloni

May 4, 2013

We purchased a new CRV from Manchester Honda. From the start, the buying experience was relaxed and hassle-free. Paul Grinold was the sales rep and we found him knowledgeable, courteous and very helpful. It is truly a pleasure working with a dealer that is so well organized. The entire process was quick and efficient. After all is said and done, we really like our new car.

Kseio63

May 4, 2013

Michael sold us not one but two cars within a two-week timeframe. He was polite, friendly, patient, and knowledgable. It was a pleasure working with Michael.Josh was very patient, not only answering all of my finance questions but in reassuring me that I had made the right choices for my situation. He provided different options and helped me weigh the pros and cons. Josh was very friendly and made me feel good about my Manchester Honda choice. Vic was very friendly and lovely to work with. All of the employees at Manchester Honda seem to really enjoy their work. It was a truly great experience.

Emma

May 1, 2013

Manchester Honda made shopping for a new car very stress free. Jennifer Raymer was very flexible with her time, walked through the various options with me, always returned my calls in a timely manner and was very understanding about the whole process. Manchester Honda not only gave me the best price, but they also offered me the best deal with their Lifetime Warranty and other freebies. They had to order my car since the color I wanted was not on the lot, and the car was ready for me to pick up the next day! It was amazing to get my car so fast. I really enjoyed doing business with them and I would recommend them to friends and family. Thanks!

Happy Camper

Apr 30, 2013

I spoke with Dave Babella when I came in one evening to test drive a CRV. Dave was great in getting me into a car to drive. Thereafter, I came back with my son and took another test drive so both of us could drive the car. Dave was exceptional to work with - straight forward and very knowledgable. I ended up financing the car and Joshua was an extraordinary individual to work with regarding all of the money and guarantees, etc. He advised without any pressure. Cliff was so great explaining all of the buttons and options upon pick up of the new car. It was a pleasure to do business at Manchester Honda - a completely different experience than I've ever had buying a car. I plan to have all of my service done here especially after reading all of the previous reviews. I am a very happy consumer! And I love my car!

Happy Costumer

Apr 28, 2013

The hassle free no pressure attitude is so refreshing! I can't say enough good about Manchester Honda. This is the second car I have personally bought from them and forth in our house hold. It's nice to walk out of the dealership knowing you just got the best deal possible and a safe and reliable car to drive for many, many miles to come! The exceptional service and friend attitude from staff is icing on the cake!

zagala

Apr 28, 2013

I've lived in Connecticut for almost four years and I am so glad that Manchester Honda was in my back yard. I've gotten great service and great advice every time I've been there. The service managers have always been great to me and they remember me every time I come in. As a woman, I never feel as if they are talking down to me or trying to pull the wool over my eyes. I've really enjoyed having my car serviced here and I trust that my car is in great working conditions always.

AndyJim2

Apr 28, 2013

I am very happy with the service at Honda. From my service repair, to oil chg. And calling and getting answers to my questions right over the phone, they never made me feel foolish for calling. It is a very good feeling to know I can call or just come in and they will ans my questions and make me comfortable. I couldnt be happier with my service and the men and women who work there. Thankyou Andrea Gudzunas

zagala

Apr 28, 2013

I've lived in Connecticut for almost four years and I am so glad that Manchester Honda was in my back yard. I've gotten great service and great advice every time I've been there. The service managers have always been great to me and they remember me every time I come in. As a woman, I never feel as if they are talking down to me or trying to pull the wool over my eyes. I've really enjoyed having my car serviced here and I trust that my car is in great working conditions always.

Ed

Apr 26, 2013

The customer service provided at Manchester Honda was outstanding. Jarrod was very knowledgeable about the CR-V we purchased. Cliff was also extremely professional when helping us learn about our CR-V. There was no pressure to buy the vehicle and I would recommend Manchester Honda to all of my friends.

yobissman

Apr 25, 2013

I brought both my Honda Civic and Honda CRV into Manchester Honda recently for routine service as recommended by Honda. In both cases, I enjoyed the same efficient, professional and friendly service I have enjoyed for the past several years. What I especially appreciate each time I visit is the consistent effort on behalf of each service advisor I work with to guide me through what's genuinely necessary to maintain my vehicles at that time. This may include some added services that are better not put off until later, or this may include a deferral of services not yet necessary until a later service which helps out with my budget. Either way, I know I will receive appropriate and professional advice no matter who I work with. In my opinion, this is the mark of a truly exceptional sales and service organization, no matter what profession you are rating or observing. A multi-President's award winner from Honda, Manchester Honda has obviously earned their reputation. Keep up the great work!

yobissman

Apr 25, 2013

I brought both my Honda Civic and Honda CRV into Manchester Honda recently for routine service as recommended by Honda. In both cases, I enjoyed the same efficient, professional and friendly service I have enjoyed for the past several years. What I especially appreciate each time I visit is the consistent effort on behalf of each service advisor I work with to guide me through what's genuinely necessary to maintain my vehicles at that time. This may include some added services that are better not put off until later, or this may include a deferral of services not yet necessary until a later service which helps out with my budget. Either way, I know I will receive appropriate and professional advice no matter who I work with. In my opinion, this is the mark of a truly exceptional sales and service organization, no matter what profession you are rating or observing. A multi-President's award winner from Honda, Manchester Honda has obviously earned their reputation. Keep up the great work!

Mary Ann S.

Apr 23, 2013

I just completed my 3rd Lease from Manchester Honda. As always, the process was amazingly easy and I was able to lease the car I wanted. Each time I have requested John B. because he is a pleasure to work with. I am sure that I will return to Manchester Honda in 3 years for my next lease!!

mkdlubac

Apr 23, 2013

There should be more courtesy checks when you receive an oil change like other businesses do. ie: brake checks, free tire rotation, not sure if you top off fluids etc

Doug

Apr 22, 2013

A pleasure to do business with this dealership! By the way...I got one heck of a car!

Pilot Lover

Apr 22, 2013

Having just purchased my 5th Pilot EXL in 6 years from Manchester Honda, I think it goes without saying that I think highly of their customer service. There are at least two other dealers nearer to me, but I still prefer to go to Manchester Honda. I have purchased the last four Pilots through Ellen Crawford and always find her to be the consumate professional. She not only "knows her stuff", but responds to you in a personal manner that makes you comfortable and confident in dealing with her. I have been also very satisfied with the Service Department in all of my visits in maintaining my vehicles. Great job everyone!

LRO

Apr 20, 2013

We use to hate the whole buying experience of looking for a new car. Since coming to Manchester Honda that has changed. We really appreciate the dealership and really enjoy working with Paul G. Thank you!!!!!

JM

Apr 19, 2013

I already knew what I wanted when coming to Manchester Honda - a 2013 Accord V6 Coupe. Jerrod didn't try to convince me to look at other vehicles - instead he focused on making sure I got the most out of my visit, including telling me some things I didn't know about the new Accord, as well as a lengthy test drive. He had patience with me, especially after I told him I needed to go home and look at the numbers and think things over before I made a decision. He didn't pressure me or try to get me to make a rush decision that day. I like not having to haggle and negotiate back and forth - while perhaps I might have saved $500 more, or perhaps I wouldn't have, all of that stress and back and forth is not worth the miniscule savings you might get somewhere else. I was expecting more for my trade-in than they gave me, which was somewhat disappointing, but the overall vehicle price almost made up for the lower than expected trade-in amount. Remember, if you're a repeat customer, and they can verify it, you get $300 off your purchase. I did have to remind both of the finance guys about this, but they were finally able to verify it [my prior purchase was back in 2001 so I guess they had to do a bit of digging in their archives :) ], and gave me the $300 as a credit. I definitely recommend Manchester Honda and Jerrod Novak.

Joe, the car man

Apr 19, 2013

It is refreshing to find an auto dealer doing business without the usual silly pricing antics and never ending add ons. We found Manchester Honda to be exceptionally well organized and very efficient. Our sales rep, Paul Grinold, was well informed, helpful, pleasant, straight forward and low key. Car buying is a serious financial commitment and at Manchester Honda we found it is given the deserved respect. We are very satisfied with our buying experience and will readily recommend Manchester Honda to everyone. Joe and Loni

Barb Zakrzewski

Apr 17, 2013

I recently retired after 33 years of employment and driving a standard car. I've purchased five Hondas during that time, the last three from Manchester Honda with the guidance of Dave Babella. Each time, Dave offers gentle guidance and patience as well as superior auto knowledge. In this last purchase, my main concern was comfort and ease. I was buying second-hand for the first time and didn't expect to get a beauty, just a reliable automatic car, suitable for a few particular needs. Turns out Dave knew better than I what would work for me and I couldn't be happier. Every aspect of what I requested was fulfilled and the car is 'stunning' -- I never received so many compliments, most folks thought it was new! The price, the considerate nature, the friendliness and helpfulness of Dave, Josh and all the Honda staff are unmatched! Thanks!

Aleasha

Apr 13, 2013

My sales rep. Was Awsome in helping me through my first purchase at a car dealership. He communicated well with myself and my dad who lives in maryland and helped my dad get informed on the procss of me getting the car ... Manchester Honda is he true definition on great customer service everybody was very helpful. My next car purchase will be from Manchester Honda !

Eldee

Apr 12, 2013

I had been shopping for an SUV and had narrowed it down to 2 different models. The Sales Rep was qualified and more than knowledgeable about Honda's as well as other brands. I had checked consumer reports and he was spot on with the facts.The repair shop helped me reconnect my radio because of the purcase of a new battery on my civic at no charge. On pick up day every thing was done and ready as promised. The price was fair ,and I knew it was fair because I had been looking for a few months. My sales rep followed up with me every step of the way even after the purchase . He was genuine and fun to work with. I also love buying from a family run business, that treats its employee's like family(it shows) and is one of the TOP producers in the company. They must be doing something right!

EmilyR

Apr 12, 2013

I chose to begin my car search at Manchester Honda after a friend highly recommended them to me. I am so glad I did! The whole experience from start to finish was simple, hassle-free, and pleasant. My sales person Erik and business manager Brian were both wonderful to deal with- professional, knowledgable, and personable. I never felt pushed or pressured. They answered questions I had and made helpful suggestions when necessary. Everything was so easy- the test drive, financing, pick up, etc. I wound up purchasing a 2010 Honda Civic EX. I could not be more pleased with the overall experience, as well as my amazing new car! I would recommend Manchester Honda to anyone.

Dsclare

Apr 11, 2013

We were very happy with the whole experience. This is the second new car in three months. Hondas are very reliable. Manchester Honda has a great "Plain & Simple" plan. One price and a great guarantee. All of the people we dealt with were great.

Gayle Mc

Apr 9, 2013

Great job Manchester Honda! The whole Manchester Honda Team makes buying a vehicle a breeze. No pressure or hype, just facts. Great financing. Special thanks to TJ for his follow thru on the day of delivery and his follow-up call a few days later. I love my new Honda Fit! I will continue to recommend Manchester Honda to family & friends.

RDH

Apr 9, 2013

Another superb experience with Manchester Honda. I have been doing business with Manchester Honda for over 13 years. We bought our first Accord from them and it was the easiest car buying experience ever - I was treated fairly, honestly and respectfully. Since then I have participated in the purchase of 5 cars at Manchester Honda when I helped my children and mother-in-law with their purchases. A couple of weeks ago I bought a new 2013 Civic and they keep improving. Frankly, I don't look elsewhere. There prices are fair, their salesman and managers are honest. If there is an issue, they handle it professionally, courteously and quickly. There are no aggressive, uncomfortable sales tactics, no consulting with the manager in the back room. Everything is open to the customer. We also have our cars serviced at Manchester Honda. Their service advisors are first-rate and the technicians are very competent. Highly recommended (unless you love to haggle and negotiate).

DNF

Apr 8, 2013

I had purchased a car from Manchester Honda before. As always they were great. Their manner in handling everything is extraordinary. When you arrive to take delivery of your vehicle, there is someone assigned near the entrance that has all the paperwork needed to get the transaction as smooth and as fast as possible, yet taking their time to answer any concerns or questions you may have. Then they proceed to bring you to your vehicle and explain how everything works. Then you are ready to meet the finance person. They explain everything in detail and if you are not satisfied, they'll take time to find the best possible way to solve the problem, if any. You leave Manchester Honda with a great desire to come back again. Their reputation is excellent!

Becca

Apr 7, 2013

I had left Toyota very dissatisfied with the service I had received and went to the Honda Dealership in a last ditch attempt to get the service I was looking for. I met Mark A. at Honda who helped me pick out the perfect car. I traded in my 2010 Toyota Corolla for a 2013 Honda Accord and I couldn't be more happy. Mark was very straight forward with the prices and kept in consideration what I was looking for. He was a pleasure to work with and I would be more than happy to lease/buy from Honda again. My experience at Manchester Honda was wonderful and I look forward to working with them in the future when my lease expires :)

Gail C.

Apr 6, 2013

My husband and I had an excellent experience at Manchester Honda. We knew the basic car we wanted, Honda Accord, plus the extra equipment, gps, leather seats, bluetooth, etc. We met Jack Doyle who took our requirements, gave us a test drive, found our car within a week, and we drove away very satisfied. This is not the normal car-purchasing experience. There was no hassle opver price and visits to the manager to see what he could do. We received a fair price for our trade having already done our Kelley bluebook review, and were also comfortable with the price of the new car. I am sure our dealings down the road in their service dept. will be equally as satsifying. We recommend Manchester Honda to anyone looking for a pleasant experience Gail C.

goodmanbrown

Apr 6, 2013

No haggle simple pricing. I love it! No salesman disappearing for 15 minutes to go talk to that elusive manager in the back office. No back and forth over price. A price that I couldn't have beaten by bargaining even if I tried. I'll be back for future car purchases and already started recommending this dealership to my friends.

Michael

Apr 5, 2013

So there I was driving my 2003 Civic from Mass to Indiana for a relocation with my wife, when my clutch decided to go. I got a tow for free throuh Geico, which helped, but working with Bill at Manchester Honda was the best thing that could have happened to me. He walked me through the no hassle approach of the dealership, and had me in a car and on my way in a decent amount of time. I made my interviews in Indiana the next day, and love my new(used) CRV. Thank You! I would gladly refer anyone looking for a smooth experience to visit Bill!

Scott G

Apr 5, 2013

Once again, I found myself looking for a car and did not hesitate to go back to Manchester Honda for another Accord. I normally know what I'm looking for in a car, so there's only the test driving and specific features that I go for. Since they have set prices and I know what I can afford, I only need to focus on their inventory, not the dog and pony show of negotiating and feeling like im getting squeezed. Don't need that. That's what these people can provide. It was my third time there, and I again came away with the car I wanted at the great price. Very personable and approachable people. Makes you want your experience of getting a new car like that every time. Jarrod was my sales rep and I couldn't have asked for a better guy for help.

Jennie

Apr 4, 2013

I would recommend Manchester Honda to anyone looking to buy a car. Erik Busher is a pleasure to work with.

Nick

Apr 3, 2013

I really enjoyed the pressure free enviroment. Jen R was wonderful to work with. She was upfront, knowledgeable, pleasent, etc. I will recommend Manchester Honda to my friends and family. -Nick

Ray

Apr 3, 2013

Just completed a lease for a 2013 Honda Accord after my 2010 Accord (also leased through Manchester Honda) lease expired. My sales person Ellen was very helpful and answered all my questions about the 2013 Accord. Everyone there is easy to deal with. Highly Recommend

nkovensky

Apr 3, 2013

We have always bougt our vehicles at Manchester Honda because oftheir superior service department. We havenever been disappointed! We will continue to buy our vehicles there!

Bavila

Apr 2, 2013

I purchased my 2nd car, trading my Odyssey, for a 2013 accord!! Erik Was very helpful, patient and understanding of my expectations. He was Very supportive, even after I went through a red light!! Thanks , again Erik, I will recommend Manchester Honda to my friends and family!!

jlanz60

Apr 2, 2013

I was greeted by "Jim" in service very cheerfully and hhe honored an internet price on the Man Honda website even though it was going to be highter. A car wash and new wiper blades topped it off! Thanks!

Betty J

Apr 1, 2013

I looked at several vehicles on cars.com at different dealerships. The first dealership that I visited was Manchester Honda. I walked into the dealership and had the best feeling ever. I new I would not have to go elsewhere. In my car buying history, I have been in 14 dealerships. This was by far the best purchasing experience I have ever had from start to finish. I have already been referring my family and friends to Manchester Honda.

Julie

Mar 30, 2013

Hoorah! I can't say enough about the quality of my experience as I bought my CR-V recently. I had a 2001 CR-V which I bought at MH as well, and when it was time to trade it in, there was no question but that I would return to Manchester Honda for my next car. I was fortunate that Jack Doyle was my salesperson. He listened, offered several selections from which to choose, lived the Plain & Simple theory, was approachable, knowledgeable, and attentive. Brian, Kim and Josh were all professionals and would do whatever I needed to make the transition smooth and pleasant. I also have used the Service Department over the years. Gary is my service advisor, and he was always up front, fair and prompt. All in all, it was just great. Even know when I look at my car in the parking lot, I pinch myself, because it is mine, thanks to the excellent team at Manchester Honda!

oceanpark

Mar 27, 2013

We have two Hondas, an Accord and a CRV. Both were purchased at Manchester Honda and have been serviced there. The service has been excellent. The service representatives have always been very friendly and helpful. They make helpful recommendations without being over zealous about selling repair work that does not need to be done immediately.Sometimes it takes too long for "express service" Ninety minutes is a long time for an oil change. On one occasion it took less time for front brakes, but I did have an appointment for that work. Also price seems a little high,Overall though Manchester Honda is an excellent place to get my vehicles serviced and we will continue to have our cars serviced there.

Tina B,

Mar 26, 2013

I was involved in an accident and totaled my car, so I needed to purchase a car as soon as possible. I had heard that Manchester Honda was great to deal with. I knew I wanted to buy a used Honda Accord. I went out to the Manchester Honda Website and saw a 2010 Honda Accord with very low mileage and went to the dealership to see it. Frank Koss, the sales rep I dealt with was great. He was very friendly and very knowledgeable . Once I drove the car, I knew I wanted to purchase it. He helped me with all the paperwork and the following week, I was the owner of a 2010 Honda Accord. The financial rep, Joshua, who I dealt with was also very helpful in explaining the loan agreement for the car. I would highly recommend Manchester Honda to all my friends.

americanairlines101

Mar 26, 2013

The professionalism at Manchester Honda excels any other dealer. Everyone in the Service Dept. is courteous and you are greeted promptly when you arrive. When service is finished I appreciate the thorough explanation given of the work which was done. I like that there is never any pressure to have any further recommended service done.

DogLady

Mar 25, 2013

I purchased my last 2 cars at Manchester Honda, and when I unexpectedly needed a vehicle, I started my car search there. Although I had an attractive quote from another dealership for a new Odyssey, we never made it there; Manchester Honda got my business again! The car buying experience was smooth and simple, especially given how stressful car buying can be. We got a great salesperson, he was polite, knowledgeable and not pushy or aggressive. When it came to the finances, he laid out what they can offer, it was great, there was no haggling back and forth. The offer was great, he quickly confirmed that we were returning buyers and got a coupon for that. Again, no hassle. They really made what could've been a stressful event very smooth and efficient. Add to that the Lifetime Powertrain, transmission and engine warranty, and they just can't be beat! I expect to drive this minivan for a long time, too, but when I need a new car, I will return to Manchester Honda again.

Holly C.

Mar 25, 2013

I found a used car online and noticed that is was at Manchester Honda. Although this is about an hour from where I live, I have heard great things about this dealership. It was well worth the trip! Ellen was our sales person and she was very friendly, knowledgeable and great to work with. I was very satisfied with the no pressure sale and the outstanding service that she provided. Everyone at the dealership was professional and courteous. I will be recommending Manchester Honda to all of my family and friends!

Luis

Mar 24, 2013

I would recomend this dealer to anyone. They are fair and they make you feel comfortable , there is no hassle,no spinning of the wheel .

MartyV6

Mar 24, 2013

I would recommend this dealer only for warranty repairs or those which require specialized tools, parts, or procedures, as with the Accord radio display back lighting failure. Scheduling for this warranty hose replacement was relatively painless and the repair was completed the same day, although it took longer than estimated due to complications arising from my car being a standard instead of the more common automatic. The delay required special arrangements to pick the car up, which were also accomplished painlessly. This time no additional unnecessary work was recommended. On my previous trip to this dealer (less than 12 months ago) for the radio display back lighting failure, additional work was recommended. It was determined to be unnecessary by my regular mechanic. I have not used this dealer for routine maintenance since my first visit.

MartyV6

Mar 24, 2013

I would recommend this dealer only for warranty repairs or those which require specialized tools, parts, or procedures, as with the Accord radio display back lighting failure. Scheduling for this warranty hose replacement was relatively painless and the repair was completed the same day, although it took longer than estimated due to complications arising from my car being a standard instead of the more common automatic. The delay required special arrangements to pick the car up, which were also accomplished painlessly.This time no additional unnecessary work was recommended. On my previous trip to this dealer (less than 12 months ago) for the radio display back lighting failure, additional work was recommended. It was determined to be unnecessary by my regular mechanic.I have not used this dealer for routine maintenance since my first visit.

Woodthrushlover

Mar 24, 2013

I've stuck with Manchester Honda for service since buying my (at the time new) '07 Accord there. The people there have been great to work with; when my compressor for the air conditioner went out, they gave me a good break. There is never any attempt to suggest unnecessary service or parts, and with over 77,000 miles on my Accord at this point, it seems to be running at its peak.

PhyllisC

Mar 23, 2013

I have had the pleasure of buying 3 vehicles from Dave Babella at Manchester Honda. The second transation happened under "unusual" circumstances but Dave was compassionate, professional and extremely helpful in my decision making process. I have never felt the "pressure" of buying a vehicle when dealing w/Manchester Honda and would highly recommend it to any potential car buyer.

ttdberg

Mar 23, 2013

I recently purchased a new 2013 Honda Accord EX-L at Manchester Honda. This was my second vehicle purchase from the dealership, working both times with Mark Allen. Throughout the purchase process, I spoke to a variety of the staff members at Manchester Honda, including reception, sales, parts, service, finance, and delivery. Everyone was very pleasant and helpful. They really go out of their way to make the car buying experience painless, and especially excel in the area of customer service. I want to say a special thanks to Joe Marconi for taking the time to go above and beyond to make me a very happy customer. I can honestly say that this was one of the best and most efficient car purchase experiences I have had. I will continue to purchase vehicles from Manchester Honda in the future, and definitely recommend them to others as well.

Tom & Lillian Reese

Mar 22, 2013

Have dealt with Manchester Honda since 1984. Great people and service is outstanding. The fact that we have been doing business with them since "84" kind of say's it all.

Horizons

Mar 21, 2013

As a large non-profit in Windham County, CT, serving people with a wide range of disabilities & special needs for over 30 years, we have a never-ending need for sturdy, efficient vehicles. Currently we have a fleet of 17 Hondas, all purchased from Manchester Honda. This year alone, we have added two Odysseys and two Accords. Along with the rest of our Odysseys, Accords and Civics - and one Ridgeline for a while too - we use them to transport individuals and groups from residences to jobsites all over eastern CT. We use them as support vehicles for group homes, making daily shopping and errand runs all year round. Our vehicles see a lot of heavy use and they need to be reliable and good on gas. Safety and roominess are essential too. Our Hondas serve our needs beautifully. They are solid, economical cars. We love our Hondas! As a dealership, Manchester Honda has never let us down. Our latest salesperson, John Bararo, did a super job of grasping what we needed and providing straightforward, no-nonsense service. We were able to go in and take care of business quickly without a lot of fuss. He was very helpful meeting our needs for Odysseys in different colors (we try to have only one of each at a time) and, as always, the licensing & registration paperwork was taken care of promptly and professionally. We really appreciate the value of having a stable relationship with a dealer like Manchester Honda. We service our own vehicles for the most part but when needed their service department has proven topnotch - great at communicating, very reasonable cost-wise. Over the years we have tried other dealers and other makes of automobiles, but Manchester Honda has truly surpassed them - a quality product and superior service.

Ellen

Mar 20, 2013

I received a letter from Manchester Honda about the possibility of upgrading my CRV so I called to make an appointment with Erik Busher. Since he sold me my 2009 CRV, he automatically knew what I was looking for without having to pry it out of me, He brought me a beautiful tourquoise 2013 CRV to test drive; we sat down, made the arrangements for the buy and I picked the car up in two days, I sat with a person to go over my paperwork and another financial person (sorry, I don't remember their names), The financial person also reminded me to stop my automatic payment because my new payment was to start at a different date. There wasn't any hesitation on my part to purchase the car at Manchester Honda as I had with previous other dealerships, and I felt comfortable with Erik and the other members of the dealership

Tan Odyssey

Mar 18, 2013

This is my second time purchasing certified used Honda. We drove down from Albany NY (2hours) because we can't find anyone in our area who is fair and without any hassles. You know going in what the price is. The sales staff (Frank Koss) was helpful both times. He understood what we were looking for and made the whole experience a very easy one. Now we own two Honda's and are very happy with our decision.

mkozikowski

Mar 18, 2013

My wife and I visited Manchester Honda to look at the Honda Odyssey. We researched the vehicle online and found several in our price range. Michael Petrella sat down with us to discuss our needs and he helped identify vehicles that would fit our needs. We test drove a 2010 Odyssey, and I was very impressed on how smooth the ride was. Mr. Petrella was very knowledgeble about the vehicle and was able to highlight key features that played into our purchasing decision. Overall, it was a great experience.

DottieQueensGirl

Mar 16, 2013

This is my second time buying my Honda from Manchester Honda, & once again I am a very satisfied customer. Jarrod was very helpful, informative, honest, & a pleasure to work with. Everything was on the table & no hidden agendas or surprises. I love my new Civic & when this car gets old, I will definitely go back to Manchester Honda!!

dahlhouse

Mar 14, 2013

We went to test drive a Honda Civic with a budget that I could not go over. We had already test driven the competition (not Hondas) and not one dealer came in even close to what I had asked. We met with Kris at Manchester Honda, never gave him a price, told him what we wanted in an auto, He took us for a test drive and looked at our 18 year Honda Accord purchased elsewhere to determine trade in value. When he told us the price of the car which was exactly what we wanted, it was almost $1000.00 less than were were prepared to spend. The trade-in price was excellent and Kris was super! No high pressure. We were more than impressed with the Civic including the back up camera and blue tooth included in the basic price. We were pleasantly surprised and very pleased! Since we keep our cars a long time, it may be a while till we return, but will recommend Manchester Honda in the future.

mark abrahamson

Mar 12, 2013

I just bought my fifth Honda at Manchester Honda. I would not consider buying from any other dealer. It is a very classy operation that always treats customers with respect. And the fact that their prices are very competitive is an added bonus.

Scott DeHart

Mar 12, 2013

I actually test Drove the CR-V at Liberty Honda, But when I discovered that Manchester Honda would offer a Life time warranty, what is the point of basically paying the same money to get less warranty coverage, I was sold on Manchester Honda because of this, as I keep my cars for a long time. The sales staff were very helpful, and although it will be a long time before I purchase my next car, I will be coming back to this dealership.

Happy

Mar 11, 2013

We just bought a used car from Manchester Honda. Our sales person, Jarrod was extremely courteous and professional. This truly is the home of "No Haggle" auto sales. I found it refreshing and stressless. We are about an hour away from the dealership and would not think twice about driving there again to buy my next car. Thank you for the wonderful experience!

billgreenwood33

Mar 11, 2013

My sales experience was great with TJ. I did notice in the next couple of days the a valve cover was missing from one of the wheels, and that hand brake barely works along with I think the interior could have been cleaned a little better. Besides those issues, I am still waiting for the owners manual.

OdyinMA

Mar 9, 2013

Everyone at Manchester Honda is a pleasure to talk to and work with. Their integrity and friendly atmosphere are enough to win a customer, but they go beyond this by offering the best priced certified cars around. I had been to a couple similar dealers who didn't have the deals and one that had the deal, but was quite shady. Manchester has both. Erik in Sales was great in aiding me with my purchase. He seemed to genuinely care only about matching me to the "right car", never trying to up-sell or anything like that. Once the decision was made on which car I wanted, the purchase process was painless and smooth. I appreciate the no haggle philosophy. While many claim to have this policy, they truly follow this an Manchester. I don't mind haggling, but with such a good price and certification there was no need to. I wish more dealerships would study and emulate the way Manchester Honda does business. Although i live quite a distance from their facility, I wouldn't hesitate to make the two hour trip again in the future.

TRPowell

Mar 9, 2013

My first exposure to Manchester Honda dates back to 2009 when we purchased our new CR-V. Their Sales staff remains friendly, knowledgeable, low key and answers every question to the customer's satisfaction. Their Service department has earned a very good reputation and continues to be professional, responsive and courteous with my wife & me. In the rare event of a problem with the vehicle, their notifications have always been timely. Consistently high Consumer Report ratings and our past CR-V experiences during the last three years were major factors that influenced our decision to purchase a 2013 Ridgeline from Manchester Honda.

tough customer

Mar 8, 2013

I consider my self a very difficult customer to please. I don't like being pressured and usually return to the dealership several times after comparing different makes and models. I was helped by both Mark and Erik. Both did a great job - fast, professional, courteous. Mark took me on the test drive and was able to answer all my questions. I have an elderly mother in law that lives with me and my wife and was concerned about her being able to get into the CRV I was interested in. Without pausing he sited a study indicating the ease of getting in and out of the CRV. Both Mark and Erik were attentive without being pushy. The last time I bought a car with my wife we were pressured to by the protective sealant. I hated it and almost walked away. It was clear this was how this salesman made his commission. No such pressure in Manchester Honda. The showroom is inviting, not claustrophobic like many I have seen. Overall a positive experience.

tapu

Mar 8, 2013

Last month I have purchased Honda Civic 2010 - Certified car from Manchester Honda.I am totally satisfied with the car as well as the service provided by Manchester Honda.I met Paul, he is very nice man and helped me to find a car that suits for me. He is very helpful and I will recommend his name to all my friends.I am also satisfied with service provided by Business manager and representative who delivered my car. It was a wonderful experience.

diannekop

Mar 7, 2013

The only disappointing thing was that we did not get the vehicle in the color we really wanted (we were told there were none to be had in all of New Englan). Also, the car we settled on had pinstriping which we hate and that cost was added to our monthly payment (so we are paying for something we don't like and didn't want). Over the lease it will be an additional $144.00. It would have been nice if we had been offered some other discount or some free service to defray that cost that we didn't bargain on.We love Manchester Honda especially John Barao who has been great over the years. He is one of the main reasons we return again and again.

stinger65

Mar 5, 2013

Everyone Manchester Honda representative I encountered was professional, knowledgeable, friendly, and laid-back. I bought a car from them in 2001, another in 2013; when I buy a car again, most likely it will be from them.

Jayxxxx

Mar 4, 2013

The whole experience took about 2 hours and they beat my local dealer (Courtney Honda in Milford, CT) by $1000+ on the new car and $1800 on the trade-in. Worth traveling an hour to get to!I think my local dealer could learn something from these guys. This is my second purchase in 5 years from Honda Manchester and excellent service on both occasions.

ShawnKennedy

Mar 4, 2013

My experience at Manchester Honda was quick, easy, and hassle-free. Jarrod Novak was easy to work with and helped me get the car that I wanted.

NickiG

Mar 3, 2013

From the moment I walked in to Manchester Honda, I felt extremely welcome and important. I had been to other dealerships in CT, and they did not compare to the wonderful treatment I received at Manchester Honda. I am very pleased with all aspects of my purchasing experience. Kris Selby was a great salesman, Kim Cummins helped me get delivery of my vehicle in a timely manner, and Josh Spoerndle was a joy to talk to, and he made the finance aspect of purchasing a vehicle a pleasant experience. I will definitely recommend Manchester Honda to my friends and family, and this dealership will be my one and only Honda dealership in the years to come.

bclyon

Mar 3, 2013

I was impressed and pleased with the entire transaction at Manchester Honda. Dave Babella was low-key and knowledgeable, and he called after delivery to make sure I was satisfied. Kim Cummins, Delivery Coordinator, was professional and competent, patiently explaining scores of electronic features. Josh Spoerndle, Business Manager, efficiently closed the transaction, providing a refund that resulted from Manchester Honda's recalculation of registration charges. Overall, a great experience--I enthusiastically recommend this dealership.

Nursenicki77

Mar 3, 2013

From the moment I walked in to Manchester Honda, I felt extremely welcome and important. I had been to other dealerships in CT, and they did not compare to the wonderful treatment I received at Manchester Honda. I am very pleased with all aspects of my purchasing experience. Kris Selby was a great salesman, Kim Cummins helped me get delivery of my vehicle in a timely manner, and Josh Spoerndle was a joy to talk to, and he made the finance aspect of purchasing a vehicle a pleasant experience. I will definitely recommend Manchester Honda to my friends and family, and this dealership will be my one and only Honda dealership in the years to come.

etrosania

Mar 2, 2013

We originally went to the dealership in May for a car for my husband. Although we did not buy a car, I was very impressed with Mike and when I . needed to replace my minivan in September, without hesitation I contacted Mike and he hooked me up with a used Honda minivan which is my favorite car ever! I trust Mike and would without hesitation recommend him.

nursebette53

Feb 28, 2013

We are returning customers to Manchester Honda and this time we purchased a 2013 CR-V. The sales service by Kris Selby was exceptional and the delivery service by Steve Petersen was excellent as well!Great place to buy a car and the CR-V is exceptional!

M25diVide4

Feb 26, 2013

This is the 11th vehicle I have purchased from Manchester Honda since 1992. I find salesmen very personable and easy to work with to arrive at the price of the vehicle. The service department is excellent as well. If is just a friendly, non-pressured place to buy a vehicle. I would recommend this dealership to everyone.

marrowadh

Feb 22, 2013

Jack was wonderful. Just received a follow up message. The business office was also great. Will definitely recommend this dealership.

djp57

Feb 21, 2013

Our buying experience at Manchester Honda was pleasant, professional and low pressure. Ellen Crawford has great product knowledge and was a pleasure to work with. Vic Camilieri was equally capable in assisting us with delivery of our new Accord EX-L. We could not be more pleased with our purchase experience.

ktudan

Feb 20, 2013

Manchester Honda has been great to my mother and me for the past 20 years. Dave Babella is great and I will continue to recommend Manchester Honda to anyone looking for a car. Thanks guys!

nathanrondeau

Feb 20, 2013

i went to get my first car. and i have recived the most amazing servise ever. everyone was so nice, such a great expierence for a first time buyer. i will always go to manchester honda for all my car and car needs and accesories

khurley15

Feb 17, 2013

My wife and I were looking to buy a new car and have had Honda's in the past. As soon as we walked in we were greeted by several people and directed to someone who could help us. We were offered coffee, water and asked if there was anything we needed. The process of picking up our car was seamless. Kris and Tim greeted us immediately. As part of the process we were trading in a car. We had told them a price that we wanted in order to buy a new car and they offered us more money. We had a certain color in mind and that was ordered immediately and arrived within 24 hours. Kris called us on his day off to answer questions and to give an update on the status of our car. Cliff went through the entire car with us, helped set up our phone and answered all questions that we had with patience. Having the last appointment of the day, we did not feel rushed. The paperwork was organized, thoroughly explained and ready which made the process quick and efficient. We were very pleased with the service we received and are very excited to have our new car.

millstone23

Feb 15, 2013

Manchester Honda has a gem in Michael Petrella. He is genuinely honest, pleasant, helpful and very patient-most refreshing! Above all, Michael is not pushy, but srives to give the best sevice and provide you a most comfortable and confident feeling. The atmosphere at Manchester Honda is fiendly, easy and relaxed-no rush or hurry. When I buy my next Honda, I'll go first to Manchester Honda and Michael.

Craig A. Buckley

Feb 5, 2013

This was our family's third new Honda, all bought from Manchester Honda. While the sales experience not new to us, it was good and answered many questions before we had to ask. I can't imagine anyone walking away with anything but a satisfying, relaxed no hype, no pressure experience. The price was fair, they met my trade-in needs and the car was ready for delivery almost immediately.Equally impressive was the time the staff took with us on the day of delivery to be sure we were fully aquainted with the features of the car. We were immediately comfortable with the abundant technology in our car, so much better thay getting oriented on the fly as you are driving home. As important as the buying experience is, you can buy a new car of any brand from many dealers. Our decision to buy from Manchster Honda was really based on the incredible after the sale service we received the first two times. We never had any serious issues with our Hondas, but whenever we brought he cars in for routine maintenance, the work was always done right and on time. The work was always reasonably priced. When there was elective work to be done, the mechanics were always allowed the time to thoroughly explain why the work should be done and what the benefit was. You are not stuck talking a service manager who is more interested in getting them in and getting them out.I heartily reccommend Manchester Honda for you next buy based on both the purchase experience and care and attention after the sale!

im.esthershin

Feb 5, 2013

This was my first time financing a car, and everyone at Manchester Honda made it very approachable and were eager to help me. Paul was very friendly and never missed a beat. There was no need to haggle any prices because he looked for cars I was looking for at certain price ranges. Along with the finance team, they helped me to get approved for the lowest rate possible for me. Even after informing me of the my rate, when I went in to put money down I found that they had found an even lower rate! I am very glad I purchased my first car at Manchester Honda. They provided me with excellent service and I would highly recommend anyone purchasing their first car to check in with them first.

aaron.cormier

Feb 4, 2013

Ive purchased many cars and I can easily say this was the most enjoyable experience Ive ever had. Paul was great and made us comfortable and well informed through the whole transaction. My other Honda will most likely need to be replaced in the near future and we will definitely want to work Paul again.

Rashraf003

Feb 2, 2013

Excellent customer focus. Enjoyed the no pressure and stress free experience. The prices were non negotiable but were very competitive and hence no need to negotiate or haggle.

Kevin Charter

Feb 1, 2013

Very friendly dealership responsive to buyers needs very Fast on delivering a vehicle This is her second Honda in two years we still have both vehicles and Honda Civic and now the CRV

MicStevens

Feb 1, 2013

We haven't been to a car dealership in many years, and my wife and I were a little nervous about it. But this experience was very different than what we expected. Ellen greeted my us within minutes of entering the showroom. She explained exactly how the process worked, and there were no surprises. Everything worked out exactly how she said it would. We never felt pressured in any way, and even though the dealership was crazy busy, we never felt rushed. Ellen was very knowledgeable about all of the cars and gave us all the information we needed to make a good decision. Still... no pressure.When we went back to pick up the car, Ellen had the car ready to go. We met with Cliff, and he explained all of the new features and maintenance of the car. He was very thorough and pleasant. When we went to sign the papers, Cliff transferred the plates. No surprises at the closing either - except that we got a better interest rate than we were told. I'll take those kind of surprises any day. My wife commented after we left that, "That was the most pleasant car buying experience we ever had." I have to agree! I will definately recommend Ellen, and Manchester Honda, to anybody looking for a new or used car. Overall, it was a great experience, and we will definately be buying our next car at Manchester Honda.Thanks!

kwals777

Jan 30, 2013

We had a wonderful experience with Paul Grinold and Cliff Silva. Process was very smooth, and saved a huge amount of time. We have a new van in our driveway, with only 2 visits to the dealership. Paul was great from initial visit, very thorough and knowledgeable. Cliff was a huge help in delivery process, and also very thorough in going over the entire vehicle. Brian Fitzpatrick was the last person we saw, very organized, made it quick and easy. We came to Manchester based on a referral we received from a friend of our mechanic.

dhartan

Jan 29, 2013

Very pleased with my recent car buying experience. I really enjoyed interacting with everyone from the front desk on. My sales associate, Jack was very friendly and not at all pushy. I found the perfect car and would highly recommend Manchester Honda!

randirobot

Jan 29, 2013

We had a great experience at Manchester Honda! We came in looking for a specific car. As soon as I saw it, I didn't want to look at anything else. I took it for a test drive while my old car was getting looked over for the trade in. The trade in process for my old car went so smoothly. My whole experience there from start to finish was really great. I recommend this dealer. They do no pressure you and they are very knowledgable about Hondas. I am very satisfied with my new Honda and this dealership.

tmdimich

Jan 29, 2013

I thought the vehicle was well priced, and also thought I was treated in a friendly and cordial manner. The rating would've been higher, though, if there were not a few inconveniences created by the dealership that I feel could've been avoided.One was that I scheduled my delivery on Friday for noon the following Monday. On Monday at 9am I got a call saying that there was a hiccup and I could not pick up the car until a couple days later because some paperwork still needed to come in from the California DMV. I had returned the rental car that my insurance was paying for the previous night because my coverage had run out (my previous car had been totaled in an accident). When I explained the inconvenience and that I now had to rent a car with money out of my pocket, I was not offered a rental from Manchester Honda, nor was I offered any sort of reimbursement until I told the sales manager the story as I was signing paperwork for the car that Thursday. I missed a snowboarding trip with some friends Wednesday and Thursday because I was in limbo waiting for the paperwork to come in and did not want to pay for a rental car for Wednesday-Friday if I did not need to.The other was that I paid for mudflaps upon the signing of my initial paperwork, but when I got to the dealership to pick up my car on Thursday, they did not have mudflaps installed, and I had to wait for them to be installed on the spot.The dealership was able to accommodate me by refunding the money I paid out-of-pocket for the rental, though the inconvenience and missed snowboarding trip was collateral damage. The dealership also was flexible in allowing me to sign my insurance check over to them (and refund me the balance) instead of bring them a cashier's check.Beyond that I'm glad to get the car I got at the price I got it at. One final note is that I was driving home today and tried to use my windshield wiper fluid, but nothing came out. So, I bought some fluid and funneled it down into the appropriate container... and I tried using the function again and still nothing came out, leading me to believe that there is a leak in the container or some malfunction in the mechanism that I'm now going to have to take care of. At this point I'm just hoping for a minimal time and money investment. I don't know yet if this is covered under any warranty or guarantee, but I'm hoping I don't end up having to pay for repairs on a car I got less than one week ago.

Aimbiz41

Jan 25, 2013

Manchester Honda made it so easy to purchase my new car. The front desk staff was very friendly as was everyone who I came into contact with. Everyone smiled and said hello, even if I wasn't working with them. Bill Nolette was my salesperson and was very knowledgeable and helpful with my questions. We worked together to find the right car for me and it was a speedy and pleasant experience. Brian Fitzpatrick was my finance person and helped me to understand the details of my loan. Both of these gentlemen at Manchester Honda have made this dealership my new home for any car needs I may have. I will be recommending this dealer to anyone who is looking to buy a car.

Angemme

Jan 25, 2013

Dustin was really great! Highly recommended salesman and dealership. Nice experience overall. Pleasant telephone communication with business manager in the beginning, followed up with an excellent transaction with Dustin.

fgchampagne

Jan 22, 2013

This is the fifth car I have bought with John's help. The negotiations have always been honest and friendly. I like Honda products and I am happy that I have this dealership and salesperson to buy them from.

lizBeth0803

Jan 22, 2013

Overall great experience. No pressure, just plain, simple, and resourceful. Warranties are very straightforward. I took my car to get serviced after a week of buying the car because the steering wheel was shaking a little bit and they took it in quickly to get it fixed at no cost. They even provide transportation if your car has to stay at the dealership all day. Everyone is very nice, and helpful. Definitely best dealership experience so far.

Chris hugill

Jan 21, 2013

Great experience. Jarrod was knowledgeable, friendly, and helpful. No pressure, as staff apparently does not work on commission. Would buy here again, and will do vehicle service here.

dsclare

Jan 20, 2013

We love our new CR-V. It was a wonderful experience working with the staff of Manchester Honda. Thank you Dave for your help and suggestions.

mcgeom

Jan 18, 2013

Best dealership in the state! Excellent customer service, competitive prices... great product. I will be back for my next Accord in 10 years/200k miles.

eberenson

Jan 17, 2013

It was a pleasure to purchase our second vehicle from Ellen and Manchester Honda. All staff are very friendly, knowledgeable, and helpful. I would highly recommend them to others.

terrytang

Jan 17, 2013

It was decided that I needed to replace my car, so I started working on homework. What did want in a care? Not want? What features and accessories did I want/need? Hybrid or not? After a couple of weeks of searching and discussing, it was time to go to a dealership and look closer. I stopped an another dealership and was thinking about a KIA, but after discussing further decided we did not have enough information on its longevity.My husband and I decided to go to Manchester Honda to look at the Accord as I had Civic and was getting out of an Outback. The dealership had a friendly feel to it. Everyone was smiling and greeted us warmly. Bill stopped by and greeted us, we are old friends. He was very profession and knew what he was talking about. He listened to what I was saying and recommended a vehicle that was in my budget and had the features I wanted. He put me at ease almost immediately by telling my husband and I the dealership philosphy. It is one really works, so we ended up ordering a new car and I absolutely love it! I will most certainly recommend Manchester Honda to anyone I learn of is looking for a car. The whole team was a pleasure to work with.

kristin1001

Jan 15, 2013

Manchester Honda was by far the best experience I have ever had with a car dealership. I have bought a number of vehicles in my life, and this was the most relaxed and comfortable environment I have ever been in. Bill was very willing to spend as long as we needed answering questions, even though we waltzed through the door at 4:30pm on a Saturday to start looking at cars! We bought a used vehicle that is not a Honda, however, Kim took the time prior to our vehicle delivery to go through the car and make sure that she knew the ins and outs of the vehicle so that she could show us every option on the vehicle. The delivery process at Honda is the absolute best I have ever seen. Josh in finance was wonderful. Signing for a vehicle can sometimes be a nerve-racking task. He had such a wonderful demeanor and made us feel so comfortable. I can't say enough good things about Manchester Honda. We will be customers for life!!

mynewcrvlx

Jan 15, 2013

I priced a Honda CRV at 3 different dealerships. Not only did Manchester Honda give me the lowest price, Michael made the whole process very clear and easy to understand. At other dealerships, I felt like they were telling me what they thought I wanted to hear, only to offer me a final deal that I was unhappy with. I am very happy with my experience at Manchester Honda, and with my new CRV.

faye Smith

Jan 14, 2013

The process of purchasing a new vehicle was completely pressure free. Our salesman, Bill Nolette, answered every question politely and was quick to find out any detail that we asked about that was not at his fingertips. We are return customers who appreciate competence in the sales and service departments.

sburke5

Jan 10, 2013

I just wanted to thank the manchester honda staff for such a wonderful job helping my wife and i find a car. We came in wanting a honda civic, and left with exactly what we wanted. The color make and model. You made us feel at home, we helped ourselves to a cup of coffee, we never felt pressured into buying the car you helped us get approved, showing us the car and all its amazing features, signing all the paper work was easy as cake, and then congratulating us on our way out the door. We literally felt like "royality" Manchester Honda is above all in car perfection and customer service. We drove the car home and absolutly LOVE IT!! Thanks again, to you Paul, and the great guys of Honda, Brian Fitzgerald, Jean Biel, and Vic Camillieri. You guys made us feel very important... and you can be sure i'll definitely send people your way when looking for a car... Thanks Again Shane an Jenny Burke

jc1986

Jan 9, 2013

I have purchased two vehicles from Manchester Honda, and the process has always been exceptionally easy and painless. I worked with Kris Selby both times and he was always very knowledgable and easy to work with. The buying process from start to finish was incredibly easy and painless. Everything was explained up front, so there were no surprises at the end. I would recommend Manchester Honda to anyone looking to purchase a Honda. Their prices are non-negotiable, yet still very competitive. The sales process compared to other dealers is night and day. Manchester Honda will take the time to explain your options and listen, they do not pressure you to make a decision.

john2340

Jan 8, 2013

jack doyle, vic camillieri and the other finance people that worked with me were fantastic, professional people. i was quite suprised at the way you handle things. thank you very much john jordan

JohnD1961

Jan 8, 2013

I have been going to Manchster Honda for aproximately 13 years. My most recent purchase was a new Honda Accord. This will be my third new Accord purchased from Manchester Honda. I have had Dave Babella has a sales person each time and have been extremely satisfied. He is very knowledgeable and is concerned about your needs and what is best for you. I have also had my previous two Accords serviced at Manchester Honda and cannot recall a bad experience. All of the employees at Manchester Honda treat you with respect and coutresy. With my overall experince with Dave and the dealership over the past 13 years I really did not think about going to another dealer.

KimPhilopena

Jan 8, 2013

DO NOT GET YOUR CAR SERVICED AT MANCHESTER HONDA! I drive a 10 year old Honda that was purchased and regularly serviced through a private mechanic in town. I brought my car to Manchester Honda because of a recall and while it was getting serviced, I received a phone call from an employee claiming that I had multiple problems with the car that were critical and considered safety concerns. Considering I had an oil change the day before, which checks for many of these issues, I decided to bring the complaints to my TRUSTED mechanic to determine if they were actually a problem. There is no other way to put it except that Manchester Honda LIED about the repairs my car needed. They claimed I had less than a millimeter left on my front brake pads. My mechanic took the wheels off and showed me while the car was on the lift that there were 3 millimeters left on my brake pads, enough for me to drive another 10-15 thousand miles. That is over a year of driving for me, hardly a critical repair! They also claimed that my control arm bushings were cracked, a $400 and something dollar cost for parts alone to repair. I saw these bushings while the car was up on the lifts. NO CRACKS. They also claimed I needed new tires because of a little normal wear and tear. Multiple other problems that Manchester Honda "saw" were looked into and turned out to be false as well. These people are clearly out for as much money as possible and are eager to take advantage of someone they think doesn't know any better. Don't fall for their lies and make sure you get a second opinion before potentially throwing thousands of dollars away on unnecessary repairs!

rogueused2011

Jan 4, 2013

I can't even find the words to express how great it was working with Bill Nolette. Not only did I work with him 2 years ago when I bought a car, but this past week our family bought another car from him as well. He is so professional and he truley goes out of his way to help his customers. He does not push ideas, rather he wants to make sure he matches you with the absolute best car for you and your family. Not only that, but he picked me up and dropped me off at my house twice during the process! I refer everyone that I know to Bill at Manchester Honda. Without a doubt, you will get the absolute best customer service you have ever experienced. If you don't believe me, than go see for yourself!

Bonnieburr

Jan 3, 2013

I had done my homework knew what my beloved 2007 CRV was worth and what you would probably quote as MSRP and all our #'s were in the same place and with no haggling walked out with my 2013. As an aside I am not crazy about the new look but went with it because of reliability and the fact your service dept has ever tried to get me to do work I do not need - mechanics in the family watch over my shoulder! You guys rock- now redesign the CRV by the time I go car shopping again and I will be in 7th heaven

robertpupa

Jan 3, 2013

I live in Norwich Ct. about 40 mins away from Manchester Honda but am I glad I called them to inquire of a vehicle.I immediately knew that i needed to make the trip up there in the first 30 seconds of my phone conversation with Zach!!It did'nt even feel like I was dealing with sales people but rather with friends.They were'nt pushy or opinionated.They made me feel at ease right away.i got the feeling that all they wanted to do is tell me about the vehicle I was interested in.Whether I bought it or not was really my call.It was a very different experience.I'll never go anywhere else to buy or lease a vehicle.John Barao,Zach Farrah and the new guy Jarad.....all FIRST CLASS guys! I promise you won't be disappointed!!!

dougcasey

Jan 2, 2013

Jack Doyle did an outstanding job in walking me through the options associated with each car. He listened carefully and heard my needs and was able to steer me toward the right car for my family and me.Manchester Honda did a great job overall, from the initial greeting to Jack's work to finance advice from Josh. We came because of a family recommendation, and we will highly endorse the dealership to our friends and family.

JaimeGB

Jan 1, 2013

Manchester Honda came highly recommended, but it is my own experience that counts most. I was looking for a used car in good condition, low mileage and a reasonable price. What I found was a used car in exceptional condition, but there was something wrong when I test drove it. It had just come in and hadn't gone through the dealer's certification process. Once it did, Paul drove it to my garage in Cromwell so my mechanic could check it out. Paul brought the records that described what was fixed. Both my mechanic and I test drove the car. My mechanic made one recommendation for a minor repair and that was handled the next day when I picked up the car. I am sold not only on the car, but the hassle-free process and the fair pricing. Of course I checked the price on several available internet sites and to make certain is was in line. The icing on the cake was when Paul notified me the price had dropped on the car on Manchester's website listing AFTER I made the down payment. If a car comes in and doesn't sell within a few days, the price will drop. Paul had the integrity to inform me and it made me all the more certain I had made the right choice.Kudos to Paul and Manchester Honda for being different from the stereotypical used car salesmen. It was refreshing. And I will be happy to tell anyone about my positive experience.

Chelita45

Dec 31, 2012

Erik was highly recommended to me and I won't hesitate to recommend him and the dealership to friends and family. Thank you for such a wonderful experience.

jmosley912

Dec 29, 2012

We have purchased 5 vehicles now from Manchester Honda over the last 20+ years. We have always had excellent customer service as well as enjoyed the vehicles. This last time, we worked with Jack Doyle and he was fantastic. Jack was very friendly and knowledgable and did everything he could to speed us along with the sales process. He provided just the right amount of guidance to us in our decision making. We are extremely pleased with the vehicle, Manchester Honda, and Jack Doyle!

David McDowell

Dec 28, 2012

We had a awfull experience at another dealer. Paul and the Manchester Honda staff made everything so easy. All dealerships should run like Manchester Honda. Bottom Line is if you dont like to play games and you want the best price up front with no haggling.... go see Paul... Never have we felt so good about buying a car.

mprotz

Dec 27, 2012

We visited other car dealerships-and narrowed our search down to a Pilot. We were referred to this dealership by a friend- for warrantee for life of vehicle. We walked in, met with Bill and felt comfortable with the dealership. There is a no haggle approach to buying a car- which is a relief for us. Bill was honest and tried to meet our needs- and we appreciate that. We would definitely recommend Manchester to friends and family.

QuinnChaffee

Dec 27, 2012

Erik was very concise and knowledgeable. He loves what he does, and it shows. Also, it was significant that you guys had such great reviews from things like "Best company to work for".

awanat

Dec 26, 2012

I was incredibly pleased with my experience at Manchester Honda. As a recent college grad with a hefty amount of student loans, I was looking for a reliable new car with a low monthly payment - that was exactly what I got. Mr Jack Doyle was incredibly friendly and personable and spent time getting to know me in order to help me find a car with the right features that would best suit my needs. I ended up leasing a 2012 Honda Civic LX and am so thrilled with the vehicle itself so far. Upon going to pick up the car, Mr Vic Camillieri went through the trade process with me and my parents and also gave us a thorough tutorial of the car and it's features, as well as services offered by the dealership for car owners. The two gentlemen whom I worked with in the business department were also incredibly friendly and helpful, and foster an environment which made buying a car (a task which previously seemed so daunting!) incredibly seamless and stress-free. My parents have bought 4 cars from Manchester Honda in the past, and also have nothing but positive feedback about their system and employees. Based upon this experience, I would also recommend Manchester Honda to any of my friends or family members.

donscr

Dec 26, 2012

This was our second purchase from Manchester Honda. In 2008 we purchased an Accord. Tim Batson helped us with that. We found that to be a good experience. It was good not to go through the old car purchase "let me talk to my manager" game. When we decided to buy a new vehicle, we were comfortable to be dealing with Tim and Manchester Honda again.

rsweik13

Dec 26, 2012

Bill Nolette the salesman was great! The person, Steve as I recall, did not do a satisfactory job reviewing car features when I was picking up the car. I think he is considered some sort of "exit" guy. I am planning on returning to speak with someone else about reviewing the new car features that I still have questions about.

bobcopy

Dec 21, 2012

The vehicle I recently purchased was the third Honda I've bought from Manchester Honda. (My son also bought a used Honda at "Man Honda" ... and my mother-in-law leased her current vehicle there as well.) I keep coming back to this dealership because their pricing is fair, they treat their customers with respect, and they have taken most of the stress and anxiety out of the car-buying experience.I have dealt with Dave Babella in the past and have always found him to be helpful, considerate and concerned about meeting my needs first and foremost. The rest of the team there is equally helpful and respectful.Over the years, I have had some bad experiences with other car dealerships. But I have never experienced anything but the utmost professionalism and courtesy at Manchester Honda. Clearly, I would recommend them to any friend or family member who might be considering the purchase of a Honda vehicle.

Jeadow01

Dec 21, 2012

Excellent experience I am a return customer very familiar with the dealership and its outstanding service dept Hope this new honda serves me as well as the two other I have had all purchased at Manchester Honda

Srinii2005

Dec 21, 2012

I purchased a new Accord. Dustin is very knowledgeable. He gave me good facts and helped me understand all the details. He was very friendly and very professional. The presentation was very impressive.I will strongly recommend the Manchester Honda to my friends and colleagues.

cllew

Dec 20, 2012

My wife and I enjoyed our experience at Manchester Honda. Our sales person, Frank Koss, was very accommodating and easy to work with. He was informative, straightforward, and honest. Frank did not pressure us and clearly explained the operating philosophy of Manchester Honda.The business managers and delivery coordinators were also very nice to work with. Cliff, the delivery coordinator, was very helpful in getting my older phone to sync with the car's bluetooth.Overall, it was a very smooth and pleasant experience.

kidwellent

Dec 19, 2012

I leased my first CRV and just recently purchased a new CRV - both from Manchester Honda. Both experiences have been great! TJ was knowledgeable, helpful and patient, never pushy, a pleasure to deal with. Cliff explained all the paperwork in detail and demonstrated all the vehicle's features,

michelle.slajda

Dec 16, 2012

Excellent experience at Manchester Honda. Paul Grinold was very friendly and extremely helpful in fulfilling our needs for a certified pre-owned car. My husband and I never felt pressured or like we were being talked down to, as some dealerships do. We were also very pleased with the business manager who handled our paperwork, Josh Spoerndle. We had run into a few tiny issues and he was very helpful in solving our problems. Everyone was professional and very friendly, which made buying a car here quite nice. Overall, Manchester Honda is a great place to purchase a car and we will be referring friends to them in the future.

DSmith6298

Dec 14, 2012

I compared two area Honda dealers for vehicles that were equipped alike, and MH offered more car for a lower price. Plus, Paul was more respectful, friendlier, more professional, more thorough, and more knowledgeable. I appreciated his style, which was in sharp contrast to the high-pressure approach I found at the other area Honda dealer.During delivery, Vic was clear in his explanations of what the EX-L has to offer, clearly answered my questions, was very friendly, and completely sensitive to the fact that I was now about to start driving a relatively complicated vehicle compared to my old car.Paul and Vic were sincere and very easy to work with, and I'd recommend MH to anyone without reservation.

rjcamire

Dec 8, 2012

As a returning customer I keep finding the whole purchasing experiance flawless and painless. From the moment you walk in the door until you drive away you feel like your best interest is at heart. Thanks to T.J., Michael, and Kim for all the help.Rob C.

kowarka

Dec 6, 2012

After totaling a Mazda a few weeks ago, I was in a pinch to buy a car before my insurance company stopped paying for my rental vehicle. I had been looking at used Hondas online for several days and on a whim decided to swing by Manchester Honda one night after work. Upon walking in, I was immediately greeted by the lady at the main desk. The place felt instantly welcoming and warm - much unlike the typical car dealership. As luck would have it, TJ was the first salesperson to approach me. I explained to him that I was there to check out a few Civics I had seen on their website and he went right to work, looking to make sure they hadn't been sold. As it turned out, only one of the three was still available. I took it for a test drive with TJ and though I loved the car already, I told him I needed to think about it for a day or two before making any decision. I was so thankful that TJ didn't go into the typical car dealer mode of "Well, what can we do to make you purchase it today?" or "Well, what else can I show you before you leave?" He simply understood and respected that I wasn't ready to make a purchase that night and didn't pressure me into staying to look at vehicles way above my price range. I knew then that TJ wasn't just another run-of-the-mill car salesman and that Manchester Honda wasn't your average dearlership.TJ made the car buying experience enjoyable, which is something you don't hear too many people say. I had only been through the process once before and I was seriously dreading having to do it again. Right away, though, I could tell that this experience was going to be different and I felt like TJ was really there to help me; I wasn't just another shmuck for him to make a commission off of. I think this is due in large part to Manchester Honda's "Plain & Simple" pricing and the fact that I knew up front that there would be no haggling. While some may be initially put off by this, I must say that it makes the whole process much more relaxing and far less intimidating than the typical car buying experience. In fact, after going to another local Honda dealership, it was the "Plain & Simple" approach that brought me back to Manchester Honda. There really was no comparison between the two places - the whole time I was at the other dealership all I could think was, "I want to be back at Manchester working with TJ." I actually ended up calling TJ from the parking lot of the other dealer and asked him if I could come by to look at the car again in about 20 minutes. Despite it being nearly time for them to close, TJ didn't hesitate - he told me to come on over. That night I put down the deposit on my car and got the finance paperwork started, staying well past their closing time. The entire process was unbelievably smooth and not stressful in the least. It was four days from the time I first looked at the Civic to the afternoon I picked it up. I was worried that I wouldn't get approved for financing but Brian, one of the business managers, did everything he could to get it done and I ended up getting a great rate. Despite my credit not being perfect, he never made me feel like I wasn't going to get approved or that I was crazy for even trying. Brian was determined to get me the rate I wanted and that is exactly what he did. If you couldn't already tell, I had a wonderful experience at Manchester Honda and I would without hesitation reccomend it to anyone looking for a vehicle. It's such a welcoming, pressure-free place that I seriously wouldn't mind just hanging out there in my free time - that's how friendly the atmosphere is. Plus, the folks working there are the type of people you'd want to kick back and hang out with. They all have your best interest in mind and are there to do whatever you need of them in order to make your time there as enjoyable and stress-free as possible. When it's time to trade in my Civic for something else down the road, I know I'll be calling up TJ at Manchester Honda... it's that plain and simple.

AwetTsegai

Dec 5, 2012

He wasvery polite and showed us everything. He helped us with understanding all the details also showed us how Manchester Honda operates. Everything went smoothy from beging to end.

reillym2012

Dec 4, 2012

Very easy to deal with everyone at Manachester Honda. The whole experience was like their saying says "Plain and Simple". Will most likely buy my next vehicle there as well.

drs212x

Dec 2, 2012

I had another excellent experience at Manchester Honda. In particular, Michael Petrella was extremely helpful in answering my questions and concerns. I purchased a new 2012 Honda CRV-EX-L, and I love it. Michael responded quickly to email and phone calls, answered all of my questions, and went out of his way to make things easy for me. He gave informative answers and was never pushy about selling the car.

jeffeyrich

Nov 30, 2012

I can't praise my experience with Ellen Crawford enough. She was friendly, knowledgeable, straight-ahead - no BS. She didn't try to hype me or pressure me in any way. She was honest and direct in our negotiations and she helped me get the best possible deal. 2 years later she continues to follow-up with me and check-in to make sure all is well with the vehicle. This is the best experience I've ever had with any dealership sales person - hands down. When I bring my car into the dealership for service I always make a point to stop in and say hello to Ellen and she always welcomes me with a big smile and a "hello, Jeff."JEFF EYRICHnew Honda Element purchased July 2010

tjwcockers

Nov 28, 2012

This is my 2nd CR-V from Manchester Honda. In both cases they treated me PERFECT. They listened to what I wanted, gave me a more than fair price without haggling, there was no pressure to "add" things. They were respectful of my time and never kept me waiting. Give them a try and you will never leave.

Michael Howard

Nov 26, 2012

From the moment I walked through the front door the greeting I received was professional,courteous and friendly. When I reviewed the details of the car I was interested in with Erik,he was informative and helpful. He listened to what I wanted and responded to what I was looking for and he did it without high pressure sales methods. I will recommend Manchester Honda to anyone because of my positive experience there.

yaver

Nov 24, 2012

I bought Honda oddyssey from manchester honda They are Very friendly staff. everythins was done in timely manners. Loved explaination that Kim Cummins did she seems very knowledgeable and very experianced. Best guy was Josh he took his time and explained everyting in professional manners.The fact that there is no commission on sales People are very friendly and niceThank you so much

TammyL78

Nov 23, 2012

Abdul is an excellent salesperson, he answered all my questions,got into detail on the new amenities on the CRV this year. Abdul was a sweet, kind,gentleman and very thorough with the Leasing system, which I appreciated very much. I will happily refer my friends to Manchester Honda to see Abdul.

maxx

Nov 19, 2012

I was pleased that I was not hounded by salesmen. Michael was helpful and informative without being overly aggressive. He asked what I was looking for and listened. Then, he thoroughly explained the benefits of the 2013 Accord. I appreciate that I was not pressured as other dealerships have done. It was refreshing to be quoted a set reasonable price and not have to negotiate. Everyone at the dealership was friendly and helpful. I have a 2002 Honda Accord that Manchester Honda has serviced. Their service department area is well maintained and efficiently run.

rlmallett

Nov 19, 2012

I was very pleased exceptional friendliness and professionalism of the sales consultant Bill Nolette. Bill made sure that my wife and I found the car that really satisfied us which in our case was the 2013 Honda Accord. I was also pleased with the helpfulness of the inventory manager Steve Petersen. I would definitely recommend Manchester Honda.

aliscribbs08

Nov 17, 2012

I came in looking for a new/used car and Frank Koss was a great person to work with. He was open and honest about the process and helped me find a car that was what I wanted. This was my first car purchase on my own and it went smooth. Manchester Honda was great to deal with and made me feel like i was making the right decision and doing what was best for me without any pressure.

BOBNADEAUFROG1

Nov 13, 2012

AS THEY SAY IN THE BUSINESS WORLD, BILL NOLETTE IS A KEEPER!!!!! IN MY PROFESSIONAL JOB (ENGINEERING MANAGER-WITH 85 ENGINEERS IN MY TEAM) I THINK I KNOW GOOD PEOPLE. BILL RATES AN A+++ AND % GOLD STARS!!!! YOUR WHOLE TEAM CLIFF & JEAN WERE ALSO OUTSTANDING!! VERY, VERY THOROUGH AND FRIENDLY! IT'S NO WONDER THEY WON HONDAS PRESIDENTIAL AWARD. OH--BY THE WAY--THIS TEAM SECURED THIS ALMOST 78 YEAR OLD A 2010 USED ODYSSEY IN GREAT CONDITION!!

OmarAzimi

Nov 13, 2012

These guys are great.. Very friendly, not pushy. I'd recommend them to anyone. I couldn't be happier with the whole process. The lifetime power train warranty is an unbeatable deal and I will only be dealing with them from now on.

TW1112

Nov 11, 2012

I went to Manchester Honda because I wanted a local dealer and had heard many good things about them. My sales person was Michael Petrella. I knew what I wanted before I got there and Michael showed me all the reviews and information on the Fit. I was very definite about a color I wanted that they did not have at the dealership. Michael was able to find it and have it ready for me in a couple days! The only reason I rated the customer service at good rather than great is that I don't feel they are great about reading and answering emails. I would definitely suggest phone calls rather than email.I love my new Fit and I'm sure it will be well used for many years!

Stan Cahill

Nov 9, 2012

I bought my first Honda here. A Honda Pilot EX and I love it. The sales people really know what they are talking about and care about you. Honest and upfront. I have referred many of my friends to Manchester Honda.

mjdunlap

Nov 8, 2012

My wife and I decided it was time get a new car, and we had only heard good things about Manchester Honda, so we decided to check it out for ourselves. Tim Batson was personally recommended to us. From the moment we called to schedule an appointment to the moment we drove away in our new 2012 Civic we received nothing but excellent service, honest advice, patience, and most of all, a great atmosphere! Tim, Kim, and the rest of the staff were extremely helpful, friendly, and just wanted us to be satisfied with our car. We were offered a fair trade-in value for our old car and a good price on the new car. I love the fact that it's no-haggle pricing! I would recommend Manchester Honda to anyone, and I'm looking forward to going back soon.

betho66120

Nov 5, 2012

I have had such a positive with Manchester Honda. I have been to many car dealerships and I was honored to make Manchester Honda the place where I bought my first car! The salesman Paul was very friendly, not pushy and extremely accommodating. This is something you dont find in a car dealership too often. Manchester Honda has gone above my expectations and I will continue to recommend them to anyone i know! Thanks again for the great experience!!

jburnett8

Oct 30, 2012

I have used Manchester Honda to service both my Honda's and recently was in a car accident. This meant I needed a new car. Using Manchester Honda's website along with the relationships I had built with Mark and Ellen, they made the purchase of my certified 2009 Honda Accord a breeze! They are both friendly, knowledgable and love what they do. You can guarantee the next new car I need will come from Manchester Honda!

KathyUsher

Oct 29, 2012

We are a Honda family and truly believe that our experience with our cars are due in large part to both Dave Babella and Kim Cummins. They answer every question and make buying or leasing our cars a very pleasant experience. We have been working with them for many years now and our extended family are now Honda owners! Our cars never give us problems and we love driving them. Manchester Family is like family to us. They are honest, fair and they know their cars!!! We recently worked with Zach as well and he was great! Even getting our cars serviced is a enjoyable event!

BobCole168

Oct 26, 2012

Although we have done business with Manchester honda before, it has been at least 5 years since our last visit whichn was a good experience then. Working Michael Petrella was not only an excellent experince but a fun one. He was atttentive to our needs, paid close attention to our questions, provided detailed responses and worked with us to search for the right car and color.Further to this effort was the receipt of the new car. Kim was fantastic and made the process seem easy and the details around the operation of the new car simple and clear. I also want to include Jean Biel the Business manager who worked with us on the financing end and again, all of our questions were answered in as much detail as we needed.I will continue to recommend Manchester Honda and look forward to working with them in the service area in the future.

BrianWood

Oct 26, 2012

Frank was very pleasant to work with with. He was knowledgable and was easy going. He was able to find what what we were looking for and process everything quickly, we had our car within 24 hours.

ssnavely

Oct 26, 2012

I had an issue with a tire I purchased from Manchester Honda. The issue was elevated a few times until it reached Stephen Cohun who exercised the more favorable customer experience compared with the previous service staff who with us on our issue. I'm appreciative what Stephen was able to do for us to iron out our differences.

arriba708

Oct 23, 2012

I had no issues with the lease of my pilot. Staff was friendly, knowledgable and efficient. I have already recommended Manchester Honda to three people already and I have only had the car for 6 days

paulbraz

Oct 23, 2012

Great experience. very happy with my new accord. Liked the no pressure sales. Thanks Ellen. Also very thorough delivery. Love the life time warrantee. Can't. Believe all those great features come standard.

Cameron Simard

Oct 22, 2012

Manchester Honda's overall attitude towards selling cars is unparalled from any other dealership. From the Plain and Simple Pricing to the Life Time Powertrain warranty. They have made car buying joyfull again.

kimberlywahlberg

Oct 22, 2012

The salesman was fair, incredibly forthcoming, knowledgeable, went to every extreme to get us every last question answered. Not a stereotypical car sales person, but a professional. Knew his financing, was well stocked with answers, and never put down the competition. Kim, our delivery person was warm and efficient. We have 35 years of car buying experience and never have we had such a professional experience. Everyone has a job and you are moved from person to person, based on his/hers expertise. Can't remember the finance guy's name, but he was the best. Walked us through every financial document, with all questions being answered. We went to 6 dealerships and our experience at Manchester Honda was beyond reproach, and much more professional than the other 5.

dream_readr

Oct 18, 2012

Walked in one day to see a used CRV. Meet with Bill who saw I had a young child and understood that I didn't have a lot of time for chit chat and kept on point. Answered questions, asked questions to make helpful suggestions.I went back 3 times, having some indecision between a used CRV and a new Crosstour. He was patient until I finally made up my mind. He also made some calls to try to locate a model in red for me. He did all that one would want from a sales person. In 2003 I bought a car from Manchester Honda and had a very positive experience as well. This was the reason why I went back for this purchase.

steverinoCT

Oct 17, 2012

When I first went to Manchester Honda, I already had a Civic, bought at a different CT Honda dealer. My employer was their ISP. I was onsite doing some work, and was impressed by the demeanor of the staff, and the no-haggle pricing. I brought my car in for servicing, being nearby to my work, and was pleased with the service. When it was time to buy, I went to Manchester Honda, and my experience was great. That was eight years ago. When it was time to move on to another car, another Honda Civic was my choice, and Manchester Honda was my dealer. I had been planning this purchase for a while, as the old Civic put on miles, and have been in touch with the salesman for months. I took an initial test drive in July (I was getting impatient!). There was no pressure; the salesman was content to wait until I was ready. By purchase time, I essentially came in to pick the color and sign the papers. The finance manager I dealt with was also very low-key. There is no hassle, no pushy in-your-face tactics. The product sells itself.I would definitely go back again, and have recommended Manchester Honda to friends (one of whom took me up on it, and is happy with his Fit).BTW-- the 8-year old 2004 Civic? It has over 300,000 miles and is still going strong: my wife "inherited" it. Her 1995 Odyssey went to my niece. Yes, we are a Honda family.

raymond.romaniello

Oct 16, 2012

Great Experience! Great people! Very thorough and comfortable process and setting for purchasing our car! Everyone CARED!We'll be back for the next car, and we will will refer folks whenever possible!Very truly yours,Ray and Laurie Romaniello

Lannf

Oct 11, 2012

This has been, by far, the best car-buying experience I've ever had. John Barao went out of his way to be helpful and to get me into a new car in a timely manner. Everyone was friendly and helpful. I highly recommend Manchester Honda.

dhenne668

Oct 8, 2012

Having bought many used cars in the past, this was my first time buying from a dealer. Paul made it the easiest sale and registration process I have ever been through. The website and the Plain and Simple prices also were a great help in finding just the right car for me.

jchaikowski

Oct 8, 2012

I had an exceptional experience purchasing my first new car at Manchester Honda! I couldn't have imagined a better experience. I visited a few dealerships prior to driving over an hour from my house to Manchester and it was well worth it. The previous dealerships had nowhere near the level of customer service and knowledge that Manchester had. Kris was amazing! He talked me through purchasing a new car and all of my options. When we test drove a 2012 CRV he explained every last detail of the car. He and Steve worked to find me a new 2013 CRV in the color and interior I requested, as the vehicle is just coming out. They found me one within a day. The financing process was so smooth and simple and he explained everything about the paperwork I was signing. Steve was there when I picked up my vehicle and explained every last button on the car to me so that I had no questions when I drove off the lot. Every single person that I came into contact with was so courteous and helpful. It was just a great experience and I absolutely love my new car!! Even though it is an hour away, I will continue to go to Manchester Honda to service my vehicle. I will absolutely recommend Manchester Honda (and already have) to friends and family looking for a car. Thanks for the wonderful experience!

myksal

Oct 6, 2012

This was our second new car purchase at Manchester Honda. As pleasant as buying a new car can be. A non-adversarial transaction from start to finish.

Bosc10

Oct 5, 2012

We do and have recommended Manchester Honda to friends and family. Dave has sold us 3 other Hondas in addition to the current purchase. Dave has always been very professional, accomodating and efficient. The whole experience from the greeting at the door, the financial transaction, the car preview and training and the service dept. have all been exceptional. It is a pleasure doing business with Manchester Honda.

BillMeade

Oct 4, 2012

Michael was extremely helpful with buying our 2009 Honda Accord. My wife and I could not have been more pleased. We wanted a low mileage, 2009+ Accord with less than 20,000 for $18,000-19,000. When all was said and done, with taxes, Mr. Petrella presented us with a 2009 Accord, for a little over $17,000 with about 17,500 miles on it. It was low pressure, no haggling, and they gave us a fair price on our trade in. We would definitely do business with Manchester Honda again and would request Michael Petrella, if he was available.

DoloresGW

Oct 4, 2012

I found the new car purchase experience to be excellent. The process used by Manchester Honda is superior to other dealerships. the Product Knowlege, Attention to Detail,the Promptness of returned phone calls, and the overall helpfulness of both Mark Alen and Cliff Silva are confirmations of the Superior Business Model Manchester Honda is using. I look foward to bringing in my new Honda for its scheduled maintaince visits and will re-visit Manchester Honda when its time to replace my car with a new one. Well done folks. Dolores W. Middletown, CT

la_wolverton

Oct 2, 2012

I loved everything about Manchester Honda. The service was quick and friendly. All of my questions were answered and anytime I tried to reach my sales consultant when he wasn't at his desk, I always received a quick call back. I will definitely recommend this dealership and will continue to buy all my Hondas here. Thanks again!

jngirouard

Oct 1, 2012

Absolutely a great experience, from start to finish! Our Sales guy, TJ, was awesome. He was super friendly, very honest and straight-forward, and he was extremely knowledgeable. Even after we decided not to lease a vehicle AFTER the paperwork had been started, he remained friendly and understanding as I test drove more cars. I ended up getting a great deal on a used 2010 CRV and am thrilled with my purchase. The entire team was great. Ellen, a previous sales rep of ours checked in often to see how things were going, Cliff showed us all the features of our new purchase, and Joshua made the financials easy to deal with despite having a tired, hungry 4-year old whining in the background. Thanks Honda! And thanks TJ for everything ( even buffing out the small scratch) ...you are awesome!

jvalencis

Oct 1, 2012

Paul was very attentive to us. He appeared proud to be working at Manchester Honda. He kept us up to date on our order. He is a very nice guy.

usmanhel

Oct 1, 2012

Being an older female, walking into a car dealership alone can be quite intimidating. My experience at Manchester Honda this past July was a stress free one.My salesman, Paul Grinold, was very knowledgeable. He compared features of the car I was interested in, a 2012 Honda Accord, with my 2003 Nissan Maxima. He talked of the amenities in the Honda Accord, the heated/leather seats, a hands free phone system, moon roof, defrosting side view mirrors, of gasoline savings, and the very important safety feature, having both side and front air bags, amoung other things.We discussed leasing vs. purchasing a car. He explained that with leasing I would not have to worry about major repairs, tires, or the battery, but only routine maintenance. I understand what's under the hood in a car is very important, however, as a retired grandmother, I am more interested in how big the trunk is and how 3 people will fit in the rear seat comfortably.I decided to lease my new Honda Accord, which put me and my children's minds at ease, knowing I will be in a very safe and reliable car for the next 3 years.I am very happy with my new Honda, and I have recommended Manchester Honda and my salesman, Paul Grinold, to others.

Abraham Salma

Sep 28, 2012

I recently leased from Manchester Honda. It was a great experience. From the moment I walked into the dealership I was welcomed and treated with a great deal of professionalism and respect. Their sales person Abdul is very professional and thoughtful and really set the tone for what was to come. Knowledge of the Honda products made me feel comfortable that the dealership I was dealing with was intrested in meeting my expectations. I have enjoyed geting to know the dealership and the associates. Now that I have had my vehicle for a few week I am convinced that I not only made the right decisin about my vehicle, but about the dealership as well.

Kristi R.

Sep 27, 2012

I had a wonderful experience working with Kris Selby. He was knowledgeable about the car and made sure that the car was the right fit for me and my family. We will definitely go back to Manchester Honda.

johnoboe47

Sep 21, 2012

We purchased our first Honda Civic in 1978-------a Civic Wagon.....we loved that car. In 2008, thirty years later, we bought a 2008 Civic EX-L......loved that car also. We had a great experience with Tim Batson, who was very patient with us, and the ongoing service has been excellent. I love the express lane; I show up at 6:45 am, no appointment, have the service done, and am out in 30 to 45 minutes. Also love the Keurig coffee!The car was is a nice benefit too. We are now leasing a 2012 Civic; our first foray into leasing a Honda. Tim was very helpful in giving us the pros and cons of buying versus leasing. We felt we got a fair trade in (not as much as selling privately, but no hassel!) Delivery was great, and no glitches. We are taking the car on a road trip to NC tomorrow, and are looking forward to the motoring experience in our new car.All in all a great experience in auto acquisition.John and Marie Bennett

kccahill

Sep 20, 2012

What a great experience!!! Ellen was very helpful and knowledgeable. The next day at work I couldnt stop talking about my new Honda and how great Manchester Honda was. I will recommend Ellen to all my friends and family.

melissa.feige.1

Sep 20, 2012

Buying my Honda CRV from Manchester Honda was a wonderful experience. Their staff went above and beyond to meet my needs and educate me about my purchase. They have proven themselves to be competent, organized, and above all, honest.

fernandez97

Aug 27, 2012

I went tho this dealer several times before making up my mind on which car to buy. I went in between Toyota, Volkswagon, Honda. The staff showed extreme patience in dealing with my decision making. I know one was a bit fustrated with me, but he was professional about it. After all the back and forth I decided to buy a Honda Accord. I love it. The staff and service was excellent. Got to love Manchester Honda. When my wife is ready to get her car...you already know where we are going....

carolynk6483

Aug 22, 2012

I would rate my experience at Manchester Honda to be over 5 stars!! The friendliness and the professional manner was great! We purchased a used van and leased 2 civics. In the future, I'm hoping my husband will get the Honda truck, we will be back to Manchester Honda- they were GREAT!!

dpf29

Aug 8, 2012

First time dealing with Honda after driving one Toyota or another for the past 25 years. Best experience I have had buying a car. Highly recommend these guys.

kdawg101

Jul 15, 2012

My experience went south as soon as I agreed to buy the car. Sales rep was friendly, but couldn't seem to deliver on much that was promised. The car I wanted wasn't available on the lot. The sales rep said they could procure a car in 5-7 days per the contract, but rep said it would probably be in 3 business days and they could get the car in a swap from another dealership. Then without asking me what I would prefer, they decided to get it from the Honda Manufacturer in Canada even though there were 20 cars available locally. Well 5-7 days took approx. 3 weeks, because of shipping delays with the manufacturer in Canada that I was later told by the Sales Rep. that the guy who procures the car was aware of the shipping issues from the get go.The new car Sale Manager called me after I threatened to cancel and instead of being apologetic, just offered excuses for their mess. It's Honda's fault not Manchester Honda's fault. There's a rail strike in Canada, he tells me. Funny I said says on the news that strike was settled before I even initially decided to buy the car. No attempt as customer service recovery was offered and even at one point told me I wasn't telling him the truth when I said the sales rep had said the car would be their on the 17th and had given me a vin so I could get insurance ready for the car pickup, but the delivery date got pushed back. Great service, call me a liar about a conversation he never heard...What a jerk.Finally after they procured a car and I went to pickup the car. I was told to go with someone to tell me about the features of my car. He just gave me the key's and then stared at me for a minute of two. He didn't seem to have anything to say, so I had to pepper him with questions to get info.Then I went to sign the final paperwork and then I found out that the Extended Life Time Powertrain Warranty requires you to pay a 100.00 deductible to use the warranty each time. I said it was kind of crappy to have to pay to use a warranty. And the response I got was ..."you don't have to buy the car". Funny it says on their webpage.... "There are no catches, hidden fees, or gimmicks. Manchester Honda provides this product as an added value to our customers for doing business with us. The only "catch"? You have to buy your vehicle here!" Clearly a misrepresentation of the truth and in my opinion false advertising. The sorry thing if they told me this up front, instead of hiding the fact I wouldn't of been pissed off by it, but this is clearly false advertising.Also, the spare Master Key was missing at time of pickup and two weeks later I still don't have it. Sales rep claims they mailed it without any tracking.In summation service is great until you agree to buy the car, from there it's all down hill. Sales rep. kept me informed, promised he would take my complaints to the General Sales Manager, but I never heard back from him. Support staff I dealt with is at best apathetic and in some case outright rude to you. Don't buy your car from here, unless you enjoy headaches. The Customer Service there sucks!!!!!!!!!!!!!!

Manchester Honda Cheats

Apr 14, 2012

Basically I was mislead and cheated. I have a perfectly functioning 2008 Honda Odyssey. Unfortunately the battery died and a AAA tow serive was unable to restart the battery. It was towed to Manchester Honda for battery replacement. When I dropped off the car I left a waiver stating that I do not agree to have repairs done for greater than $200. When I arrived to pick up the car 2 days alter I was given a bill for $457.00. This should never ever happen. No Honda dealer service center should ever charge a Honda owner for $457.00 for a battery. The dealership has not beem receptive to addressing this issue. I recommend that if you have a Honda that gets towed for any reason in Connecticut absolutely DO NOT take it to Manchester Honda because they may take advantage of that situation and over charge you.

James

Sep 20, 2011

I bought my first Honda from Manchester Honda. After looking at other dealers in CT, I liked Manchester Honda's location (since i will get my service done here) their friendly staff, and the fact that the staff were mostly there for 10+ years. This shows me that the dealerships treat the employees right and that translates that they will treat the customer right as well. Although the purchase was slightly higher than other dealership offers, i paid the $200ish more to buy from here because they took the time to really explain everything to me. I wanted a new Honda Accord, but never buying a Honda in my life, i had no clue about the details of the trims. Jack D. took the time to point out all of the differences of the new Accords in my price range (which happened to be the LX, LX-P, and EX) He was patient with me and let me test drive one and then think it over with my wife over night. I didn't get the "buy it now" feel and felt that the salesman was really interested in my interests since Jack recommended the LX-P for my purposes instead of pushing the more expensive EX that i expected him to do. I ended up getting a 2009 Accord LX-P with Simonize and wheel locks. Even after the papers were signed, i still felt that they cared about me and i got their standard list of features with every new car purchase such as free windshield wiper blades for life, 5 free oil changes i believe, and a 12month/12k mile extension to the factory warranty. I drive a lot and so i used my 5 oil changes already. Their service is rather expensive compared to other dealerships (Like a Honda dealer in Springfield offering $19.99 oil changes) but they are friendly. When i tried out the other Honda dealership, i noticed how nice it was compared to Manchester Honda. Manchester isn't bad, but they didn't have the amenities that the other dealership had. Now that i am getting ready to trade-in i WANT to purchase a car from Manchester Honda, but they do not sell new car brands that i am interested in which is a minus. I hope that Manchester Honda's great service and sales will lead them to be able to grow and expand to sell other car brands as i would be a customer for life

CNG Buyer

Sep 10, 2011

Made a remote internet purchase from Zach and it was great. Zach offered a reasonable internet price and helped me greatly through the process. The dealer owner also attempted to coordinate shipping my vehicle with another customer's shipment (timing didn't quite work but they really tried to help). I would highly recommend this dealership. I purchased a new 2011 Honda Civic GX.

Blue Accord LX-P

Jun 3, 2011

Bought a 2008 Accord LX-P from Jack Doyle. Loved the 5 free oil changes (i think 5) the 1 year/12k mile warranty extention, free wiper blades for life and other perks. Oil change/ brake change prices high compared to Balise Honda in West Springfield. Maybe match competition prices?

Chris

Jun 1, 2011

The whole experience was great. I had no issues or worries buy for this dealer. It may have been the best from all the dealers I went to. I'd gladly by another car from them in the future. I was looking for new or very slightly used. They found me a car with on l500 miles on it! It was perfect.

honda lover

May 27, 2011

Excellent car buying experience! I loved having a set "best offer" with no price negotiating. Very knowledgeable staff with no pressure. Many perks that make for excellent customer service. Would recommend Manchester Honda to friends and family!

Rosie

May 19, 2011

Very pleasant experience buying a used car. Sales people are friendly and inform you well about the car you want to buy. Thanks for being so awesome!

silverbabe

May 15, 2011

After shopping other area Honda dealers, I returned to Manchester to purchase my 2nd car from them. While there are pluses and minuses to their no haggle policy, it builds trust - an essential for any purchase, especially a used car. Staff is customer focused and attentive to detail.

08 Accord LXP

Apr 10, 2011

I bought my 2008 Honda Accord LX-P from Manchester Honda. They were friendly, and quick. They were nice and explained everything so that i understood and weren't pushy. Only suggestion for this dealer would be to expand and maybe do Acura, Lexus, Buick, Nissan in other towns! GREAT DEALERSHIP!

Anon316

Apr 2, 2011

I purchased a pre-owned Odyssey from Manchester Honda and the experience was quite good. The vehicle had a few dings on the bumper and I expressed concern, and the Sales person immediately offered to have their body shop repair and repaint the bumper. The prices were the best for the area, but their pricing is Sticker Price only. They refused to negotiate even $1 off. Even after haggling down other dealers Manchester was still close to or in fact the best price I could find, and the Pre-Owned vehicles were in better shape than the other deals so I went with Manchester. There is a $245 hidden fee for "vehicle conveyance" which also could not be negotiated on, but even with the fee the price was still strong. The salesperson, Jack Doyle, was very friendly, helpful, informative, and on top of everything. I'm recommending this dealer to others looking for a Honda.

pl5248

Jan 8, 2011

I called Manchester Honda the other day because they had a used car I was looking for and made an appointment. When I got there I was told that Erik Busher would be helping me. Let me just say how nice it was to work with Erik. He took the time to figure out what I was looking for and explain to me that they had some other options that might work out better for me. He was very knowledgable about both the used and new cars that he had available. I can honestly say that every one that was there that day was very professional. Everyone said hi and asked if I needed any help. I ended up buying the used Accord that I went in to see and I am very happy with the vehicle. If you are looking for a car give Erik Busher at Manchester Honda a try.

OntheRoad

Apr 23, 2010

Two visits and it took 40 minutes to get a sales person each time. The worst part is that they were just walking around ignoring the customers. When I asked why, I was told that it was because the customers requested that they not be bothered. Very abrupt and did not seem to care if you buy or not.