Used Cars for Sale at Maple Hill Subaru in Kalamazoo, MI

Drn13

Dec 11, 2013

I had my vehicle taken here after the engine stalled out. It was after hours when I dropped it off, so I came in early the next morning to check on it and see if I could get a loaner. The gentleman at the service am desk was very unhelpful and rather rude. I asked about getting a loaner and was told I couldn't get one because I hadn't purchased my car from there (I get one at My Auto Imports every time I take my car there and I didn't buy from them either). The gentleman was indifferent and told me I should rent a car. At any rate, my car was with them for a total of four days before being assessed. I finally called and asked what was going on, and was told the cost would be $13,000 to tear apart the engine and replace what was needed. However, they wouldn't be able to even start it for at least 2 weeks. I promptly told them that they were no longer authorized to work on my vehicle and had it towed to My Auto Imports in Muskegon. I paid them $219 and got my car back in 3 days. Maple Hill's lack of concern for their customers, rude service desk associates, and lack of vehicle knowledge is beyond reason. I will never take my car to them again. Even if it costs you for towing, have your car taken to Muskegon. They will take care of you. And they'll actually care about you as a customer and not act as if you are a nuisance for needing service done on your car.

newton7n

Oct 9, 2012

Had our first two oil changes and a warranty issue on our 2012 Outback taken care of at Maple Hill in Kalamazoo. They are very friendly and professional, I highly recommend taking your car there if you have a dealer warranty issue or need something else done! Oil change was in and out under 30 minutes. And the warranty issue was taking care of with out question. Definitely our Subaru dealer of choice in west Michigan!

mooby

Nov 15, 2011

They will run your credit with out you permission! Evidently they get kickbacks if you finance with them (using Subaru/Chase). I had my finance arranged prior to my visit because I did not want to deal with the big banks (check out the small print with Chase, they pretty much state that they will sell your info by default unless YOU opt out).What a shock when I reviewed my credit report!

John Kuch

Nov 9, 2011

This dealer has the best service department I have ever seen. I have some experience with service departments because I worked summers part time in another dealer service department while I was in college many years ago.

jdz79

Feb 11, 2011

I bought my Subaru from Brian and I had a great experience. He was very informative without being pushy. I feel the price I received was more than fair, and the delivery process left me confident in all the uses of my new vehicle.I was introduced to the service department- and since have taken my car in for an oil change and I am very happy with Rick in service too.Great dealership- very nice people.

rahmanm

Jan 23, 2004

Relatively new dealership, and definite inexperience working with WRX's. Shoddy workmanship, and lack of completedness of service.<br>