Used Cars for Sale at Maplecrest Ford in Mendham, NJ

Jen

Oct 6, 2016

James Skuraton was very helpful without being pushy the two times we came to look at the Explorers and then helped us find the car we wanted.

Allen Barkkume

Oct 4, 2016

Even though it is a Ford Dealership and we bought a Chevy Corvette ...James was very friendly and helpful...no pressure. We love the Vette...found it online and was worth the 1 hr ride to check it out!!

Craig B

Sep 27, 2016

Micky Hendrick made it easy to turn in our lease three months early and to take advantage of a favorable offer and had my wife driving away in a new Ford Edge on a new 3 year lease - Thanks Micky for spending the time with us..

Lis

Sep 26, 2016

Micky Hendrick emailed us about an opportunity to return our three year old leased car early and to take advantage of a favorable lease on a new car. Maplecrest Ford had a large inventory of Edges with nice option packages. Micky was most helpful in the lease process. We picked up our new car the next day.

Dennis O'Keefe

Sep 20, 2016

Our salesman, James Skuraton, was very professional and friendly. The car was ready at it's designated time and all paperwork was explained in a simple easy way.

Dave O

Sep 20, 2016

This was our first time dealing with Maplecrest Ford Our salesman was Micky Hendrick who we found very knowledgeable, patient and very pleasant to work with. There was no pressure to purchase just a relaxed atmosphere We would definitely recommend this dealership

Fisherman

Sep 20, 2016

I was very impressed with the simplicity of purchasing our new car. Everything was done professionally.All paperwork was presented in a timely fashion and was fully explained.My salesman was James Skuraton. He is certainly at the top of his profession. I wasn't talked down to, and felt comfortable through the entire process.

ppb251427

Sep 19, 2016

The sales reps were friendly and eager to help. The purchase was the most efficient I have ever experienced. Would go back and will share our experience with others.

tonyc

Sep 18, 2016

highly recommend this dealer no high pressure, on games, no back and fourth

corky91147

Sep 18, 2016

no high pressure, no games, agreed on a price right away it took longer with the insurance company to get insurance card faxed over then to purchase car

Dennis W.

Sep 6, 2016

I had a great experience at Maplecrest Ford in Mendham! I'm like most people- I HATE the haggling, games, etc that go on at most dealerships... I came across Maplecrest Ford here on Dealerrater. I have to be honest, even though they have excellent reviews, I still was very skeptical. I first dealt with Marla Keenan through the internet. She was very accommodating and helpful through the entire experience. When I arrived for a test drive, she introduced me to Micky Hendrick. He was very low-key and down-to-earth, not at all like some of the hyper salesmen I've dealt with at other places. He assured me several times that "We don't do that here" in reference to the typical games that go on at other places. Even though he's a nice guy, I still remained skeptical. I thought, "We'll see when it comes time for the final paperwork." Well, I'm happy to say that when that time did arrive, I dealt with David Cozza, who was also well-mannered and considerate. I had done my homework and knew what I wanted for my trade-in, what bonuses/ rebates were available, what APR, etc. I had a number in my head just what my monthly payment should be and I'm thrilled to report that they met my numbers without the usual back-and-forth arguing! It was an AWESOME experience! I'm so thankful to dealerrater.com for helping me find this place! I'm thankful to Marla, Micky and David for being so professional. This dealership is OUTSTANDING!!! When it comes to Maplecrest Ford of Mendham, I am a skeptic no more. I'm very happy with my new vehicle and extremely satisfied by the courteous service I received there. If you're looking for a great deal without the usual games, make sure you stop by Maplecrest Ford- you won't be disappointed!!

Diane L. Apter

Sep 4, 2016

This was not my first experience with Maplecrest Ford. I have purchased/leased several vehicles from the dealership and will continue to go back when my lease expires. The salesperson was very knowledgeable and helpful in tutoring me on how to operate my new vehicle. The finance person was also very helpful in completing the financial papers. I will recommend Maplecrest Ford in Mendham to my fiends and colleagues.

skydriver

Aug 26, 2016

Our salesman, Rich, worked very hard in making our purchase of a trade-in Lexus. We bought a Ford F-150 a few years ago and this is the same professional organization.

Lanna

Aug 17, 2016

Micky was very helpful, friendly, and met us at a very reasonable price. He made the trip to this dealership well worth it. I would highly recommend.

Rocco

Aug 6, 2016

I went to six dealers all together, some play games, some have low to no inventory and some dealers do not want to swap units. I was recommended to go by a friend and it was a excellent experience. Purchasing an automobile is generally a nightmare, not at Maplecrest of Mendham.

MCG

Aug 3, 2016

James listened attentively, was very helpful in selecting appropriate model and offered convenient options.For example I was allowed to drive the car to my home to seek my wife's approval of the color and the dealership arranged to purchase my present car which was a leased vehicle. This was a very convenient option from my point of view.

Roadkill

Aug 1, 2016

James is a dedicated professional and willing to do what ever it take to satisfy the customer.I will return for mt next purchase new or pre-owned.

Chuck-from-PA

Jul 31, 2016

I bought a gently used car and they were great to work with. The deal was good and they were excellent to work with. My salesman Rich was excellent, as was Dave and the entire team.

bsciarel

Jul 21, 2016

Our 2015 Ford Escape is our 2nd leased from Maplecrest Ford of Mendham. Our sales person James Skuraton was a huge help, very knowledgeable and professional making it easy for us to make the purchase. Thanks James!

Ray

Jul 16, 2016

My salesperson James Skuraton was pleasant, and professional. I read a review that said "he answered all my questions", well he covered everything and I never had a question. My new car was spotless despite the rain the day I picked it up. It was a wonderful experience and I would highly recommend this dealership.

Manager

Jul 15, 2016

I was shopping used Honda Accord EX-L, the manager of Maplecrest Auto made it a bad experience for me. Poor customer service and the manager of this place is so rude. The only nice person of this dealership is Micky.

Denise OKeefe

Jul 13, 2016

I have gone to other dealers with other makes of cars. I have never gotten the attention and personal experience that I have at Maplecrest Ford in Mendham.In addition their service department is kind, knowlegable and timely.

jerry65

Jul 10, 2016

Very helpful and has patience with all my question. also explain the way the escape Operation .the wipers,The syne,the head lights, and all the features ,and the price was right.

JoeyBagadonuts

Jul 8, 2016

Friendly sales staff, manager and business specialist.As always expected at a car dealership, there was the ever present after sales selling attempt at warranty and other protective/maintenance stuff. We didn't feel worked over and the reps understood, "no thank you" or "we'll pass on that."Vehicle storage lots definitely need some attention. Overgrown with weeds and vehicles were not organized by type or model.

Chrisp

Jun 25, 2016

Maplecrest and our salesman James Skuraton were professional, courteous and got me the car I wanted at the price I wanted to pay. This is our third car from Maplecrest and I would recommend them.

chrisp

Jun 25, 2016

This is our third car from Maplecrest, one purchased, one financed and the most recent leased. The salesman, James Skuraton, was very helpful and managed to get me the pricing I wanted. Leasing this Escape was one of the easiest things I've done as far as car buying goes. Everyone at Maplecrest is friendly, polite and professional. I would definitely recommend them.

Fred

Jun 20, 2016

Great experience from start to finish. Great dealership.

Ford Fan

Jun 17, 2016

Leased a Ford Fusion. This was perhaps my 5th leased car (first Ford). I have never had such a positive experience leasing a car. Brian McHugh, a Maplecrest salesperson, was the best. He made the entire experience so easy and painless. I am now a lifelong Ford and Maplecrest customer. Thanks to all. Oh, and I adore my Fusion.

RayC

Jun 7, 2016

My salesperson James Skuraton was pleasant, professional, answered all questions, offered drinks and really took an interest in my vehicle purchase. At no time was there any pressure, even when I told him I was going to think about it overnight. The sales manager Dave Cozza worked with me on the price, and trade in, and at no time did I feel pressure, that I had to buy that day. If your a Met fan you will think your dealing with Ron Darling as Dave has a strong resemblance to the Met pitcher. He even signed a baseball for me !!! LOL. When you are tired of the Highway pressure and dealer scams, visit this dealership, you will be glad you did.

trakh98910

Jun 6, 2016

It is such a rarity to fully enjoy the purchase of a new vehicle from start to finish anymore. I therefore felt the need to write a few lines about my experience at Maplecrest Ford of Mendham with Salesman Charles Countryman. Initially I decided to go with another dealership as the offer was identical however after reading some customer reviews I decided to proceed with Maplecrest Ford and I was not disappointed. From negotiating the deal at the very beginning Charles was up front, honest and to the point in terms of what is possible and how if at all it could be achieved. Charles made me feel at ease about the deal by being very responsive and attentive. At the very end Charles really proved to me that I could and should expect the highest level of customer service from a car dealer. Thanks to Charles and Maplecrest Ford my car buying experience bar is going to be set pretty high going forward. Thanks again for an awesome experience. Michael

Tyler.Blodgett

Jun 3, 2016

I have purchased 4 vehicles over the past 2 years at 4 different locations across the area. This has BY FAR been the best experience I have had. The staff is extremely professional and courteous. Most notably, I would like to personally thank Rich Colazzo and David Cozza for exceeding any imaginable expectations I had when first walking in to do business. Because of those 2 staff members, I have a firm commitment to Maplecrest Ford in Mendham for any of my car buying/service needs.

HOOPSGUY

May 20, 2016

My wife and I have owned a FORD SUV ever since our first child was born - 3 Explorers - 4 Expeditions. My last experience at another dealership, other than the service center, was a nightmare. Lies - upon lies - upon lies. I had a couple of meetings with Dave V, the GM of the Maplecrest Ford - and wanted to give him a chance. I am so glad I did - TRUST - that's what it came down to - and so far Maplecrest Ford and all the folks I have dealt with have been attentive, courteous and most importantly TRUSTWORTHY. I haven't had that feeling at a FORD dealership in a long time. The purchased vehicle has been wonderful - and if I call Maplecrest, they quickly see to my needs. My only regret - I didn't do the dealer switch sooner. Hopefully this is the beginning of a long relationship.

MJSmith

May 16, 2016

A great experience from start to finish. Everyone I came in contact with was professional, courteous, knowledgable, patient. No pressure, just information and courtesy. Price was great, all promises met or exceeded. I'll probably never buy a car anywhere else

rayk29

May 15, 2016

What a great experience. I came to this dealer on a recommendation from my brother. He has purchased and/or leased several cars from here. It was pain free and not like any other dealer experience I have been through. Absolutely no nonsense.I would highly recommend this place.

aschume

May 13, 2016

Dave Vorcheimer and James Skuraton have been an absolute pleasure to work with! I was referred to Maplecrest Ford in Mendham and I wouldn't have wanted it any other way. I was very impressed by the time, attention and strong willingness that Dave and James showed to compete for my business and immediately get me comfortable with my finance of a 2016 Mustang EcoBoost Premium Convertible! Also, Dave and James were very transparent and thorough in all of the information they provided me so I could make well informed buying decisions. Dave and James are truly amiable, consummate business professionals that I'd recommend to anyone who's considering Maplecrest Ford in Mendham and I'm sincerely looking forward to working with them for many months and years to come!

biggem1943

May 12, 2016

This dealership has it all over highway dealers . nice people no heavy acts at 72 i don't need the acts not my first rodeo. enjoyed the leasing of my new truck..

mr joe

May 12, 2016

I bought a 2016 F150 from Maple Crest Ford at the beginning of April. The sales representative I dealt with was Charles Countryman, and I felt that he did a great job. He was knowledgeable about the vehicle and very easy to talk to. Dealing with Charles was a good experience and I felt that he, and the rest of the staff at Maple Cres Ford, did a great job of discussing price and financing in a way that was easy to understand and very respectful. Something that was very important to me was the fact that at no point did I feel pressured to make a decision. At each stage I felt that I was treated like a valued customer.

Local guy

May 4, 2016

Great sales experience, fairly valued the trade in, painless close. Rich then walked us through the features and the setup. He's followed up twice since. We would look to buy there again.

KTownsend

Apr 30, 2016

After some unfortunate experiences at other Ford dealerships, I am overjoyed to have found Maplecrest Ford in Mendham! Incredible service every time, with clear, knowledgeable and friendly service staff. If the sales staff is anywhere near as good as those in service, I will be buying every car here for the rest of my life. Cannot recommend highly enough.

Truck guy

Apr 28, 2016

James was helpful and was able to help me choose the vehicle features that I wanted to order.The process was easy and smooth. We were treated well.

deputy

Apr 23, 2016

From the monent we walked into Maplecrest car dealership, we were treated with kid gloves. Everyone that we dealt with was very professional and really cared that we got the right car. So far we are very happy and satisfied with our choice of Ford Escape.

4thmustang

Apr 22, 2016

I just purchased a beautiful 2016 Ford Mustang from Maplecrest Ford. This is the fourth car I've bought through this Dealership in the past few years. Obviously I'm pleased with the team at Maplecrest and with Ford products.I live in an area that has many automobile stores. While I'm sure there are other high quality dealers who sell good cars MaplecrestConsistently provides the customer service experience we expect.Whether it's sales or service we have never been disappointed. Needless to say we hope to be "Customers for Life."

Motowngirl

Apr 11, 2016

If you are like me, the dread of car shopping when your lease is ending is filled with anxiety! Maplecrest was patient, understanding and thorough. They walked me through my options and introduced me to options I had never even been offered before! They did not blow up my phone and email with constant follow ups. They were thorough and to the point with no BS. It truly was a great experience. I was telling people before I even picked up the car. Thank you! Thank you! Thank you!

Expat0316

Apr 1, 2016

I recently returned from an expat assignment out of the country and had to purchase a car. For me buying a car rates the same as root canal. However, Frank at Mendham Ford new my trepidation (I told him) and he walked me through all the steps and explained exactly what the cost was and what he could do. Compared on all the websites I still apparently got an amazing deal. I would recommend Frank and his team should you want to buy a Ford anytime. When my wife and daughter arrive, we are going back to Frank.

NNfusion

Mar 27, 2016

I recomend this dealer, I had great experience with Micky, the sales person, no push, explains everything and took care of everything Only thing the paper work took long time, but that is with any dealer.

jjjno

Mar 23, 2016

We leased a 2015 Ford Edge. We found the salespeople to be courteous, honest and straight forward with the deal and the trade in. When we went to pick up the vehicle, Rich was willing to stay behind for an hour after the dealership closed to review the features.

Escape

Mar 19, 2016

Charles was our salesman when we were looking for a new Escape. We let him know what we were looking for and he went into action. Very respectful and not pushy for the sale but very persistent towards our needs and wants in a car. It was a pleasure dealing with Charles and would recommend this dealership. Yes we purchased a new Ford Escape and love it. This was very good experience in purchasing a car. Thanks

dpclark84

Mar 15, 2016

Mickey handled the transaction like a pro an d owner Tom Giordano could not have been more helpful. I highly recommend this dealership and the professionals that work there

fordgirl

Mar 15, 2016

The staff at Maplecrest Ford in Mendham is so nice, they spend all the time you need to answer questions, and they never pressure you. It's a totally different experience than at any other dealership, and you feel the difference the minute you walk in the door. I buy and service all my vehicles there, and I'm always completely satisfied.

Goodoldmg

Mar 15, 2016

My experience with leasing a car has never been as easy and seamless as it was with Maplecrest. They didn't have the exact model I was looking for but Rich had one there the next day. I was very happy with the pricing we worked out for my Ford Fusion and would recommended anyone looking for a Ford to go to this dealer!

Trucklover

Mar 11, 2016

Visited dealership, found the truck we wanted, everyone was very helpful, our salesman was easy to deal with and extremely helpful and very nice. Will go back again in the future and recommended them to our family as two are looking into purchasing vehicles.

lsharp5658

Mar 8, 2016

Mickey was our salesman. While the dealership was full of potential buyers and Mickey was juggling a few customers at the same time, he was extremely pleasant, completely transparent and fabulous to work with! I love my Edge and it made sure I could take it home with me that day! Thank you Mickey!

Elconklin

Mar 6, 2016

I worked with Charles Countryman to purchase a new 2016 Ford Escape. The experience couldn't have been easier! Charles was honest, fair, tenacious, and kind. I highly recommend this dealer.

leo

Mar 6, 2016

I normally really dislike the entire car buying process as I always feel like I am not getting the best deal nor am I being dealt with honesty. However my experience at Maplecrest Ford was absolutely great. It was Painless, easy and fast. Once we knew what car we wanted it took James Skuraton minutes to make it happen. He was awesome. I highly recommend this dealership to anyone looking for a great car and great service.

Bcanady1

Feb 24, 2016

I'm happy that I purchased my first vehicle from here. The staff worked really hard to put me in the car I wanted. The process was quick and easy. I would recommend anyone to purchase from this dealer. If you happen to go there , meet with Micky Hendrick. Though it was my first time buying a car , he showed no frustration in helping me step by step.

Paulford

Feb 19, 2016

I was referred to James Skuteron through Jim Kane. James was helpful, thorough, and accommodating throughout the process of buying a car. Jim met with me and gave me information about the car's maintenance history. Very satisfied and would return.

george

Feb 16, 2016

My wife and I were very pleased with Rich Colazzo and Charles Countryman who were both instrumental in our purchase of a 2014 CPO Escape.We used both salesmen since we were pressed for time. Both exhibited professionalism, were courteous and knowledgeable.Rich took all the time we needed to explain the many options and how to use them. He instructed me the day of the purchase and my wife 2 days later. He was patient with our questions and took the time to make sure we understood the main screen complexities. We both really appreciated his efforts.I would highly recommend both salesmen and the Dealership.

Chef Zuzia

Jan 28, 2016

James was great and very professional .Overall I was very pleased with James and Charlie Samons.So far we like a lot our new Ford Transit.

2004 Tahoe

Jan 26, 2016

When I started shopping for the Tahoe of my dreams, I had no idea I'd find it at a Ford dealership, but thankfully I did. Every email I sent requesting information was promptly and courteously responded to and any discrepancies were quickly remedied. Marla and Charles were excellent to deal with and I couldn't be happier with the entire vehicle buying process. I got a great truck, at the price I was expecting to pay, all the while being treated with respect and a genuine caring attitude you don't find at most dealerships. I've already had the truck to FL and back in less than a month of ownership, and I'm honestly considering making the 1.5hr drive north to have the service done in the very near future. And for a mechanic to actually consider letting someone else service their vehicle should give you an indication of the trust I quickly developed at Maplecrest Ford.

TallEnglishGuy

Jan 9, 2016

Negotiated for 2016 Ford Escape. Charles had to work hard to earn my business and I know that I had a ended up with a great deal; but remember the ownership is on you as the customer to do your home work to know your pricing and what other dealers can also do.Charlie was also great - not the typical visit to the box to see the finance man. Very friendly - even suggested a method to save me more money - much appreciated.

jjdahl08

Jan 3, 2016

Was shopping for a used vehicle. Maplecrest was friendly and energetic. We ended up not buying there, but Mickey and staff were helpful and honest. They seemed straight-forward and transparent. I would recommend the salesman and dealer.

MayorMike

Dec 24, 2015

Car buying made easy. Very friendly staff, no high pressure. You get treated like family. Service Department keeps me coming back to Maplecrest Ford car after car.

Nhappy

Dec 22, 2015

We went to purchase a Ford Fusion Hybrid and was delighted to see the selections available. Micky Hendrick is one of a kind sales person, who is both professional and cares about the benefit of his customers. The adoration he gets from his previous clients through their letters is a good indication of his sincere intention to help you in all ways. Really enjoyed the experience. He took more than his share of work time to explain us all the functions of the car's operations and really provided excellent insights, as well as smooth processing of pricing and all paper work. Easiest car purchase I have made! Charlie, our finance manager was a great help as well, who is both well experienced but at the same time humorous and takes the time to hear you and give you the best options.The service warranties were all well explained with options to opt out if you feel you do not need it. No pressure to sign for things you do not want, and as mentioned before very family like treatment with the staff we interacted with. They really do help to save you significant purchase costs in the end. Rarely, do we see a dealership who has the best intentions for their customers. - this one is a rare gem. We know where our next future car purchase will be from, for sure.

Shaferds

Dec 17, 2015

Brian washed the car and prepped it before we got there and stayed with us until past 9pm, put up with us feeding and changing our newborn baby while giving us a great deal on a car loan and sale. Many thanks to Brian and his crew in Mendham!

Shaferds

Dec 17, 2015

Brian washed the car and prepped it before we got there and stayed with us until past 9pm, put up with us feeding and changing our newborn baby while giving us a great deal on a car loan and sale. Many thanks to Brian and his crew in Mendham!

2015buyer

Dec 8, 2015

We purchased two vehicles from Maplecrest this year and were very satisfied with the dealership. The sales associate we dealt, Charles Countryman, with was very knowledgeable and helpful in selecting and locating the vehicles that met our requirements and we felt that the sales terms were fair and reasonable. Minor issues encountered after taking delivery were handled responsively and helpfully by the service department.

David W.

Dec 5, 2015

This was one of the most easiest and professional car buying experience I have ever experienced and I have purchased over 15 new cars. I highly recommend this dealership and its staff including Charles our sales person, Charlie in Financing and Dave the General Manager. They are excellent to deal with and would highly recommend to friends and family.

DaveNJ

Dec 5, 2015

This was one of the most easiest and professional car buying experience I have ever experienced and I have purchased over 15 new cars. I highly recommend this dealership and its staff including Charles our sales person, Charlie in Financing and Dave the General Manager.They are excellent to deal with and would highly recommend to friends and family.

mechanic

Nov 30, 2015

James was very helpful and friendly. I am always nervous and uncomfortable in a car dealership due to past experiences, but James made me feel at ease and comfortable with this car buying experience. I also bought a great car with a great deal. Thank you James!

SGF

Nov 30, 2015

I can not say enough about how easy an experience I had at this dealership. They made buying a car easier than a weekly food shopping trip! I usually dread the whole process, but I walked in mid afternoon with a car to trade in and I left with a new car within a few hours. I didn't have to stress or haggle at all! I had done my research and they played no games with me. Everything I wanted I got without a fight.

Ford Forever

Nov 15, 2015

Having always dealt with a dealership owned by close friends before I moved to New Jersey, I was very surprised to receive the same personal attention at Maplecrest Ford from James Skuraton.This 2016 Escape is my second purchase from this dealership. Also, during the past two years, the Service Department has been most courteous and accommodating for oil changes, etc. Fortunately, the 2014 Escape never needed any repairs.

bmw135i

Nov 13, 2015

This is my 2nd purchase from Maplecrest this year! Again the best experience I've had from all the years I have been buying new vehicles.Thank you for my new F350 King Ranch!

e1124

Nov 13, 2015

More relaxed, but also more efficient, than any other dealership I visited. I was there on the very busy day but still received the attention I needed to have all my questions and concerns answered.

arlne1

Nov 9, 2015

It was a very satisfying experience. Charles Countryman, our salesman, was extremely polite and helpful. He was able to take care of everything we needed and always got back to me in a timely manner.

Bill

Oct 26, 2015

I bought my Ford Edge here about a year ago and I could be happier. The service staff is always honest and extremely accommodating. They have even squeezed me without an appointment and got me in and out in no time.

Happy customer

Oct 26, 2015

I have bought or leased from Maplecrest for years. It's a great dealership. Fair pricing, great customer service, friendly staff.

Sara

Oct 26, 2015

The service department is great. They work quick and are reliable.

Stewart

Oct 26, 2015

Everyone at Maplecrest Ford is extremely friendly. I have been coming here for years. The sales staff remembers you by name and the service department is honest and helpful. I highly recommend coming here for your next car!

soldier

Oct 9, 2015

The sales and service people at all times kept me the customer as the first person to satisfy. They were well trained and extremely helpful.

dinoc346

Oct 1, 2015

I was helping my son with his first car purchase, we visited several area dealers, none provided the friendly, low key, and honest approach we received form Maplecrest Ford in Mendham.We ended up leasing an F150, I was so pleased with that buying experience and with the great helpgiven by the salesperson and management that I returned a week later to buy another F150.

mghezzi

Sep 28, 2015

Maplecrest Ford in Mendham is amazing! After a horrible experience at a nearby Ford dealership, I was very close to giving up in my car search - but decided to give Maplecrest a try. I'm so happy that I did! My initial experience was over the phone/email with Marla, who sent me True Car certificates for several options of the model I wanted. Not only that, she had them printed and waiting for me at the dealership when I arrived. So helpful! I knew exactly what kind of models they had in their inventory and what price I would get before I even decided to go there.When I arrived at the dealership, I worked with Frank, who was clearly very knowledgeable, attentive, and helpful. He talked me through the entire process and gave me quotes for several different financing and leasing scenarios. He took the time to answer my questions and do things in an order that made me feel comfortable, not in the process that "is just how it's done" like I experienced at the other dealership. I came back the next day to sign the papers and pick up the car (the business manager came in early to accommodate my schedule!) Frank sat in the car with me for 20 minutes or so to show me how to work all of the features, set up my phone, settings, etc. and assured me that I could call him at any time with any questions. I did do some research on my own to ensure I was getting the best deal possible, and I assure you, I was. I ended up leasing a gorgeous, brand new, 2016 Ford Fusion that had all the right features and at the right price. I also got a great value for my trade-in. I believe that my fiance and I will be going to Maplecrest Ford for as long as we live in the area. I see no reason to go anywhere else!

RobinM

Sep 27, 2015

I walked into the dealer not expecting to buy a car but ended up trading in my car for an SUV. It is low mileage and just what I wanted. No pressure and my salesman was awesome. I highly recommend Maplecrest Ford of Mendham!

Mnb205

Sep 22, 2015

I wanted to take the time out to personally thank Brian McHugh for everything he did for me. I honestly probably drove him nuts because I'm extremely picky as to what I want. He was very patient and very understanding. I went to my local dealer here on Staten Island but Brian had the very exact vehicle and color I was looking for. He made sure I got the very best deal and I'm so thankful for that. I decided I would take the a little more than a hour drive from my home. So glad I did. I was treated better here than the other dealership. I would recommend ANYONE to this dealership and that's not a lie. Everything was done over the Internet and phone. No bait and switch tactics which MOST dealers do. Everything was honest and straightforward from the very beginning. No games or lies. Also, a huge thank you to Charles Samons. I had a 6:30 pm appointment to take delivery of my truck. My 2016 Ford Explorer Limited was detailed, paper work was all done and ready to just be signed. The absolute fastest car buying experience ever. Was in and out in 30 minutes. Both men were outstanding! Thanks again for everything.

Satisfied Customer

Sep 18, 2015

The salesman who engaged me when I walked in the door (Charles Countryman) represented Maplecrest Ford in an outstanding manner. I would recommend him and the Maplecrest Ford to anyone contemplating a new or used automotive purchase.

ScottG

Sep 10, 2015

Charles was great. Quick to get back to me with info. and came through on his word to give me the best deal even though I was working with two other dealerships. Worked hard for the deal without being pushy. From test drive to negotiations, to paperwork to car prep, to car tutorial and driving off the lot in just over 3 hours. Have dealt with 4 dealers in past 10 years and this was a record.

Jkennedy

Aug 25, 2015

We just want to say thank you to Micky for taking care of everything. He took the extra time to make sure everything was in order and that we knew everything about the vehicle. Best car buying experience we ever had!!!

LovemyEdge

Aug 8, 2015

Micky Hendricks listened carefully and executed every detail with our new Edge. Marla was my first contact and she was warm and easy to talk to. Charles respected our financing wishes and made the paperwork process quick and easy. We had a minor trim piece readjusted by Will in Service. He was also very personable. We will be repeat customers without a doubt. Thank you, Maplecrest Ford!

JDG1Mendhm

Aug 7, 2015

I had an excellent experience with Micky, who assisted me in the process of deciding which Ford product was right for me. I drove 2 Explorers, 4 Edges and an Escape. Clearly the Edge product was what worked best for me and that was my final decision. It's nice to associate with a local dealership.

rakbrownk

Aug 7, 2015

The team that I worked with at Maplecrest Ford was extremely honest and informative and offered very fair pricing. Anyone looking for a Ford should feel confident in selecting Maplecrest as their dealer!

fred

Aug 4, 2015

The salesman James was very helpful and knowledgeable about the truck I bought.A big difference from any other dealership I visited.Would buy from them again.

joecozz

Aug 4, 2015

I was not looking forward to purchasing a new car. When Charles called me, I didn't believe he'd be able to find the car I wanted at the price I could afford. Charles was courteous, transparent and willing to work to find my car. He was straight forward and empowered to provide answers quickly and accurately. This is also a clear indication of good leadership and overall management.

rggaudet

Aug 4, 2015

This was the most pleasant experience ever buying a car. Maplecrest restored my faith in car dealerships. Charles Countryman was professional, honest and hard working. I paid a fair price and everything he promised he delivered. I would highly recommend anyone looking to buy a Ford to visit this dealership in Mendham.

Sandra A

Aug 3, 2015

EXCELLENT!! I picked the make & color and Maplecrest did the rest! Micky was very fair & honest. I hope everyone could have this experience. Go Ford!They made buying a car actually enjoyable and at first I dreaded it.You will not be disappointed. :)

mitch

Jul 30, 2015

James was great to work with along with being extremely professional. He did an excellent job and is extremely knowledgeable of the vehicles he sells. He went over the car and showed any features that the car had without being bent on a sale.

Turkpantz

Jul 29, 2015

Those who were busy acknowledge me and said hi. Maybe that's why they were busy. Others looked my way, but didn't approach me. I looked at a car in the lot. I sat Ina car in the showroom. I stood there for ten minutes waiting for help. I'm wondering if there's a new technique where salespeople don't approach you as fast as they used to. Perplexed.

314

Jul 14, 2015

James listened carefully to our needs. He was highly professional and comfortable to work with. We are very pleased with our new vehicle and will continue to use the service center in Mendham.

bmw135i

Jul 12, 2015

Dealing with the crew at Maplecrest felt like a family gathering. I will certainly deal with them again along with recommending family and friends to Maplecrest.Thank you for special ordering my car to my specs! My new 2015 Mustang GT is a hoot!

LUVSFORDS

Jul 7, 2015

I happened to find this dealership by chance searching for a 2015 Explorer Sport. They had the vehicle in stock and basically worked out a deal over the phone. I was completely satisfied with their offer so I took the approximately 1 hour ride to the dealership. I was impressed with the look of the dealership...it looked like a quaint little bed and breakfast sort of with a nice inventory of vehicles out front. Everything was so clean, neat and organized inside and out. Even before I walked in I was immediately approached by Rich Colazzo and welcomed to the dealership. He showed me the truck I was interested in and since we've already done the negotiating over the phone we immediately sat down and Rich took me through a very through explanation of the features on the vehicle some of which I wasn't aware of. During that time I was also introduced to Marla Keenan who was very helpful to me over the internet service they provide and my thanks to her for all of her help relaying the information. I then sat down with Charlie in finance and he thoroughly explained what each form was so I knew what I was signing and during that time I was greeted by David who was the one I actually negotiated the deal with and the final price. The whole experience was amazing in that everything went so smoothly and quick. There was none of the usual stress, tension and aggravation that I've experienced at other dealerships in the past. I'd have to say, this was actually a pleasurable experience and Maplecrest of Mendham will definitely be my go to dealer for my next Ford vehicle.

newlightning

Jul 7, 2015

From the first contact, via their website, to the following in-person meetings at the dealership, Charles and the staff helped in every way possible

Very Happy Customer

Jul 3, 2015

We worked with Brian McHugh on the deal and he was fantastic. We also worked with Charles Samons on the lease terms and he was great.

cinberg

Jul 1, 2015

Charles Samons and Charles Countryman were both honest and easy to work with. They helped my parents choose the best car for me. It's nice to go into an honest and pleasant dealership!

happy car guy

Jun 30, 2015

I've been to six other dealers and got the best price for the top rated fusion with all its bells and whistles at this dealership with the help of Frank the best salesman I've encountered since I started my search and ended up here thanks maplecrest

juanga0812

Jun 22, 2015

The reason I rated Charles a 5 star because he took care me at a prior dealership..very considerate of me disability He's a PRO

emaltz3

Jun 18, 2015

We had a great experience buying from Maplecrest Ford of Mendham. The minute we walked into the dealership, Rich Colazzo stepped up and began to help us out. He found the car we were interested in and got us in for a test drive. Rich helped us out over the course of the next week, working out logistics of buying and organizing documents. In all of my conversations with Rich, I felt like I was dealing with an honest guy who had a genuine interest in making our buying experience great, rather than just a salesman trying to get me to buy the car. Rich is a highly capable salesman with a great sense of humor and affable demeanor. Dealing with Charlie, the finance man, was also straight forward and easy. Overall, our experience at Maplecrest was excellent. We got everything we were looking for and were very well taken care of. The car is also awesome.

Dflint

Jun 14, 2015

Best experience in buying a car in my lifetime. Both sales and finance guys on point. So happy with my new truck!!! They do all the work, I just picked up my new ride.

flowjitsu

Jun 14, 2015

If you want follow through while receiving kind, courteous service, do yourself a favor and the next time you need a car contact Charles Countryman. He was knowledgeable and has a great sense of humor! He's an all around great guy! I can't think of anything that he could have done better.

sj3rad

Jun 13, 2015

Charles was professional, friendly efficient and pleasant to deal with. I feel that I got a very good deal on my Transit Connect without any hassles or difficulty. I would readily return to this dealership and ask for Charles.

GCL3

Jun 12, 2015

We needed to set up a car lease very quickly and knew exactly the car we wanted. No time for lots of car-buying antics. We went to our local Maplecrest Ford and had a GREAT experience. I never once got the feeling that I was being upsold... or tricked into getting something that I didn't want or need... and no 11th-hour hidden charges! Our salesperson, Charles, was beyond helpful and accommodating.

Mendham Ford14

Jun 4, 2015

Brian made the car buying process easy and enjoyable. Really appreciate everything and would 100% recommend Brian to anyone wanting to buy or lease a car.

Blue

May 31, 2015

We had very pleasant experience,from beginning to endBeginning with our salesman Brian McHugh and finishing up with Charlie SamonsEasy no hassle great experience

Pwrsptsdealer

May 28, 2015

Excellent and quick sales process. It was a pleasure this time and last. Thank you for the fast service. The entire staff was friendly and efficient, and Micky was once again, respectful of my limited time and exceeded my needs during the sales process. Tom Giordano runs a dealership that is a credit to the Ford name.

ITellTheTruth

May 27, 2015

Tried to sell me on stuff I didn't need and worded things trickily to try to confuse me ("Ford has this" while I know others have it, too.). I'm not an idiot and don't like being spoken to like one, especially in front of my college-age kids. Plus, I'm not convinced that certain aspects of financing were presented honestly. Would not come back to this dealership. I don't trust them.

Jz710

May 21, 2015

Always great working with you guys! Thanks so much for helping me out with my new car!

Former3G

May 20, 2015

This was simply the easiest dealership experience ever. I've bought a lot of cars over the past 5 or 6 years. I'm typically the guy that others go to when they are looking to buy a car since I tend to be aggressive. I normally spend hours in the dealership. Not this time.. Marla Keenan was excellent to deal with over the phone and once I got to the dealership Brian McHugh finished up the deal. I spent maybe an hour total in the dealership. They were able to locate a car that I wanted without any hassle at all. No pressure whatsoever. I've been enjoying my Fiesta EcoBoost Hatch!

njcarguy

May 19, 2015

James is the nicest, most helpful, and knowledgeable dealer I have ever met.I have always been someone skeptical of used car dealerships and salespeople. I went to another Ford dealership several months ago and the whole process took almost 7-hours and took three-months to get me my permanent registration. I first contacted Marla who is about the nicest woman I ever met. She is sweet and easy to talk to. She immediately took $700 off the price (on top of a $400 discount I came in with). Before I even walked in the door I had $1100 off the price I originally saw it for.James let me test dive the car, and then had the brakes checked and resurfaced for me. He was quick with e-mail and phone calls, and wasn't pushy or sneaky. While I'll never know if I ACTUALLY got a good deal, I do feel like I was treated fairly by James. I negotiated slightly, but maybe not as much as I could've. All of the Edmunds and KBB (I don't find them reliable, but it's all I have) say I got it for a very good price. I'm not a very price sensitive shopper, and I don't intend on trying to negotiate until the dealer is unhappy with selling me the car. My ONE and ONLY minor complaint was my Finance manager, Charlie. Charlie seemed like he could be a nice guy, but maybe our personalities did not match. I was annoyed that he initially added a $200 VIN etching on my bill, and then tried to push me to keep it by telling me how it is less likely to get stolen. I teach psychology and know all about loss aversion. I also know enough about economics to see that is a bad investment (particularly since I don't live in areas frequented by car thieves). He also tried getting me into an Extended Warranty deal (which I said no, and also know it's a bad investment). He told me that "Everyone here gets an EW, and am I trying to say all these people made bad decisions?" No, but again, I understand his attempt at using conformity and groupthink to change my viewpoint. I understand this is also part of his job. Still, for all of that, Charlie still gets an "A-" in my book because he had me in and out of there in less than an hour. I came to the dealership expecting to spend over 5 hours in negotiations, and instead I spent no more than 1.5 hours, and most of that was James and I talking or him showing me the car's features. Seriously, this dealership is well worth a drive. I live an hour away, and I doubt I'll go anywhere else for a car!To sum up:Marla - AJames - A+Charlie - A-Sorry for grammatical errors, but I'm too tired to edit.

Native New Jerseyans

May 18, 2015

James Skuraton is everything a dealer should be. He listens and acts for your benefit. We tried other dealerships, but found Maplecrest to be the most helpful and cooperative in finding the SUV we wanted and at the price we wanted. Not having a new Ford Explorer for 7 years, we were amazed at the technology found in these cars. James spent at least 1 1/2 hours with us explaining in detail what the SUV can do. Love it!!!!

worldbrg

May 17, 2015

I can't say enough what a nice friendly dealership this is Micky was a pleasure to work with as well as Charlie in Financing

Sjoy

May 5, 2015

I am very happy with the Sales consultant because he answered my questions. My suv is beautiful. Very polite. And all the Workers there were kind.

happy

Apr 17, 2015

We were looking for a used car and found what we wanted online at Maplecrest Ford. Mickey Hendrickfound us in the used section of their parking lot and was very accommodating. They were reasonable when discussing price.

JustMe

Apr 6, 2015

I was shopping for a used car for my daughter and found exactly what she wanted at Maplecrest. They were very friendly and extremely helpful and even let me take the car for the day to have it checked out by my mechanic. I will definitely come back when in the market for another vehicle.

prettacat

Mar 29, 2015

I want to thank Micky Hendrick for his exceptional work, He went out of his way and helped me do everything on line because I lived so far away, He handle me with care, and concern, He took his time out to show me how to use the accessories in the truck. Very patient man, soft spoken, and he knows his vehicles. He sent me to the Finance Person, Charles Samons and he was just as wonderful, I was wondering if I was actually dreaming! I Love the demeanor of the workers at Maplecrest Ford. It was well worth my travel from Suffolk County Long Island, NY. I made sure I took Business card to pass them out. My daughter will be coming to you to buy an explorer some time this year. Thank You so Much For Such A Pleasant Experience!!!

miketm

Mar 13, 2015

It was very easy and made the process ( including the paperwork) as simple as possible.....very professional and I was treated like I was part of Maplecrest's family......I would highly recommend them to anyone interested in Ford products !

George5012

Feb 28, 2015

I worked with Marla & Micky and they both were very helpful and went out of there way to help me. Marla searched and found exactly what I was looking for. Micky came in on his day off to work with me to set up my purchase. Great place to buy a vehicle. George S.

Maggie

Feb 12, 2015

I haven't purchased my own car in 20 years. My experience with this dealership was impeccable. I was very nervous about purchasing a vehicle and they went out of their way to make me feel at ease. Dave, Charlie, Micky & Rodrigo took care of all my concerns in a timely manner and I purchased My first Ford Fusion. Awesome! I highly recommend anyone searching for a vehicle to visit them first!

Jen

Feb 3, 2015

Everyone here is great! They treat you like family and even call to check in to see how you like your new vehicle. This has been the least stressful dealership experience we've ever had. 5 Stars to Maplecrest Ford! We love our new truck! Thank you!

LowdenEdge

Feb 1, 2015

I was greeted at the door and assisted by salesperson , Micky ,assisted promptly. he retrieived the 2 vehicles I wanted to test drive and when I selected the vehicle I was interested in purchasing , he fully explained the features on the vehicle.We were pressed for time on pick up of the vehicle as we had 20 people to our home on the day of the pick up. Micky arranged to set an appointment when they opened. Both he and the closer were very pleasant to deal with. Micky also showed my wife the vehicle features and preloaded our cell phone info and the monitoring system on the vehicle and set our 1st service date. It was a smooth process and the staff should be commended for their professional and knowledgable service to potential customers.

EJF

Jan 16, 2015

James did a great job helping my wife pick a new explorer. Very helpful with the test drive, arranging financing and helping us get used to the new car features.

Commander

Jan 15, 2015

I received excellent service from all sales, finance and maintenance people that were concerned with my trade-in and purchase of a Ford Explorer XL.

bsherwood

Jan 8, 2015

Very happy with my experience at Maplecrest Ford of Mendham. From finding my new car to financing and service, a very positive experience. James was friendly, knowledgable, and attentive and explained everything I needed to know about my new car. I would highly recommend this dealership and speciffically, this salesman.Thank you!Beatrice Sherwood

asdavis716

Dec 31, 2014

I just leased a brand new, fully loaded escape from Maplecrest Ford of Mendham. David was able to give me the best price deal, and Brian was a pleasure to work with. I highly recommend the team and will be back for my next car.

Lenora

Dec 31, 2014

I honestly had the best experience at the Ford dealership in Mendham.. I've been to other dealerships before and only this dealership treated me like an actual friend not a walking bank. Micky was a wonderful "customer service" representative. I say "customer service representative" instead of salesman rep. Because he wasn't trying to just sell me a car. Micky really went out of his way to get me what I needed car wise and financial and I will never be able to thank him enough. He really helped me understand my new car with the technology features and safety features for my two month baby. Which I'm very greatful for because there was a lot I didn't know. Thank you so much Micky and the Ford Family in Mendham. I'm so pleased and happy with my new fusion.

BT

Dec 23, 2014

James and the entire staff ia a pleasure to deal with! Tom, Dave and Duncan have been a pleasure to work with as well over the years. This is our 7 vehicle purchased thru Maplecrest.

nschmidt

Dec 20, 2014

Visited 3 local Ford dealers and I was in a hurry and told each one that I needed to buy a truck that day. Being in business, I don't have a lot of time to sit and wait for a test drive, or wait on a long negotiation process going back and forth. My first contact was with Marla from Internet Sales, and she made sure the truck was ready for a test drive upon my arrival and greeted me quickly. I was lucky enough to then meet Micky, my salesman, who was knowledgeable, professional, courteous and made the entire experience fun, fast and pleasant. (which is just what I was looking for) The entire dealership staff was friendly and efficient. When we discussed price, Micky took me seriously and understood I had a time constraint and he was able to offer me a fair price in a timely manner. Again, I appreciated that. Upon delivery, the truck was cleaned and met my expectations. The finance and warranty paperwork process with Charlie Samons was also quick and efficient, and I was very comfortable with the staff. It was obvious that Maple Crest Ford processes' are seamless and their desire to offer a great buying experience for every customer was evident. I believe buying experiences should be fun and shouldn't be a hassle, and Maple Crest Ford, Micky and Charlie delivered on all levels. Charlie and Mickey are a credit to this dealership. I told Micky I'll be back and it will be a pleasure to see him again. Thank you all!

willburr88

Dec 9, 2014

A great overall experience. James stayed well past closing time with me to go over all of the details and work out a deal. He was also very patient when I had some things that I had forgotten to take out of my trade, and assisted me with getting everything out.

scanlonE

Dec 8, 2014

James did a great job finding the exact model, color, and accessories that my mother wanted in her car and found it within just two days whereas other dealerships who wanted to charge more told us it would be 8 weeks to order one. He has been very good to work with before, during, and after the sale. I would definitely recommend James and Maplecrest Ford to anyone looking for a car.

Stephaniepnj

Nov 11, 2014

James and Marla were both wonderful. Got a beautiful car and a great deal. They were able to search far, even out of state far, for my desired color. Other Ford dealerships were going to charge me an extra fee because the color I had wanted was not on their lot. I highly recommend James as a sales presentative as you search for your new Ford.

tony.racanelli.52

Oct 20, 2014

I drove over 60 miles to deal with james skuraton and maplecrest...and it was worth it. I visited other dealers and no one came close to the great service and the great car I drove away with. It was a pleasure To have purchased a car from James and maplecrest

vicky.k.dionne

Oct 9, 2014

James was extremely accommodating and worked very hard to get us the vehicle we wanted at the right price. This was really the smoothest, most pleasant experience we have ever had purchasing a car. We would definitely refer our friends and family to Maplecrest Ford and will return when we have the need for another vehicle.

bkedwin

Oct 6, 2014

My experience buying a used car was excellent at Maplecrest Ford. I dealt with Micky Hendrick who made the process the smoothest experience I have ever had with buying a vehicle.

Bseven40

Sep 25, 2014

Second car I have bought at this dealership and I was not disappointed. Another great experience. Everything about my new car was explained and shown how to use. There was a lot to be shown too.I will always buy a car there.

drew.cooper.5

Sep 24, 2014

It was a pleasure working with Marla and James! Marla contacted me and provided me with a number of vehicle options. I was able to test drive a couple of different models on my own without anyone else accompanying me which I appreciated because it allowed me to focus on the driving experience itself. James did a thorough job of explaining the various features of the car, and when the first one I test drove wasn't an ideal fit, he helped me find one that was. The no pressure approach, the communication, and friendly nature of both of them helped make it a great experience, and I would recommend Maplecrest Ford to anybody else.

mdauerbach

Sep 24, 2014

No pressure! I found a used Fusion on their website and made an appointment to drive the car. When I arrived I was handed the keys and told to drive it for as long as I wanted - by myself! The negotiations were easy and quick. Steve Cooper my sales rep was courteous and very thorough. I would recommend Maplecrest Ford to anyone.

LME753

Sep 23, 2014

Worked with James w/r/t F150 lease. Got a good deal and overall service on par with luxury import dealers. Would certainly recommend and use again

JBCCJL

Sep 18, 2014

No pressure with a touch of class! Not the usual "What can I do to make you buy the car now?" or the other classic, "The today price." Instead, helpful, patient and listens to customers. James is professional and wonderful to work with. He goes out of his way to insure customer satisfaction. Only dealership I have gone to where the manager doesn't join the salesperson with the classic intimidation tactics that make the salesperson appear helpless and the manager a xxxxxxx. I will remain a loyal customer! James and the entire team are A+ all the way!

Lisa O

Sep 4, 2014

It was a pleasure to work with James Skuraton and Maplecrest Ford. The entire experience was enjoyable and easy! At no point did we feel pressured or uncomfortable. James was very patient with us, answered all of your questions and presented many options to us. We highly recommend James and Maplecrest Ford!

cntrycutie

Sep 2, 2014

I found Maplecrest on line thru True Car. Not only was the experience from start to finish seamless, it was painless as well. My sincere thanks to Charle and Marla and everyone at Maplecrest ford for making my dealership experience a pleasure. My past exeriences with auto dealerships have not been pleasant and Maplecrest defiently turned around that for me. I will highly recommend Maplecrest of Mendham to family and friends and when the time comes, I will be a repeat customer.

DionH

Sep 2, 2014

Just bought a new Ford Escape for my son and was really impressed with my buying experience thanks to Jim Skuraton. Jim was very knowledgable on the car and made a very fair offer that I accepted over competing offers from VW and Subaru. Kurt in finance did a great job getting me out the door quickly and Jim did the handoff. Thank you Jim, Kurt and the entire Maplecrest Ford team !Rgds, Dion Heraghty

frank maddaloni

Aug 31, 2014

James Sheraton.is very easy to work with. He will go the extra mile for you. To make sure you are happy with your purchase. Thanks James and all of the people of maplecrest ford.I will tell my friends and family .to go thier when shopping for a car. And I will be back myself when the time comes.

Adjohanson

Aug 21, 2014

James and the entire staff and Maplecrest made the car buying experience very easy. They are friendly and attentive. The Explorer I was looking for was not in stock. They were able to find exactly what I was looking for and more.

Bobmiseo

Aug 21, 2014

I went to purchase a Ford Escape for my daughter and James was very helpful. He took the time to go over my buying options as well as showed me several of the Escape models. In the end, the car, the price and the overall experience was perfect. I really appreciated James' nice and easy approach. Really made the experience pleasant. Thanks again.

jmspilman

Aug 21, 2014

Our Ford Edge purchase from Maplecrest was pleasant and easy. James assisted us with our best interests in mind. He is knowledgeable about the Ford line and knows their inventory, along with all the crazy features cars now come with these days. I will definitely recommend James to family or friends for their Ford purchase.

davmark

Aug 10, 2014

Over the past few years my family has purchased six vehicles form Maplecrest Ford. I have just taken delivery of a new Fusion. Every interaction we have had with every member of the Maplecrest team has been positive.From my first meeting with Tom Giordano I knew that this was a company that we could trust and rely upon. My experience each time I'm there confirms my first impression.James Skuraton has helped me with the last two vehicles. James is enthusiastic, honest, and anxious to make the transaction as seamless as possible. I highly recommend him to anyone interested in buying or leasing a Ford product.Obviously I am totally pleased with Maplecrest Ford and everyone working there. I would not even consider buying a Ford anywhere else.

PeterG_NJ

Aug 7, 2014

I gave bought many Fords here. Wouldn't even consider going anywhere else. James did an outstanding job finding the Escape in the color & w the options I wanted.

FordJuly15

Aug 1, 2014

it was a nice experience to work with this dealership. James Skuration was very helpful. The car I liked was not in stock, James managed to find and get the one we liked in a very shot time.

jrp92

Jul 13, 2014

Could not have asked for a better car dealer to work with. James was so accommodating and found the exact car I wanted despite me giving him a wide range of options. If ever looking for a Ford, James at Maplecrest Ford is the only dealer to turn to.

wjc199th

Jul 2, 2014

I located this dealership through the My Ford site. They had the vehicle I was interested in and so the negotiation began. I was trading an 2011 F 350 which I felt was in excellent condition. We managed to come to an agreement within the same day and closed the deal in three days. I found the sales staff and manager to be very resonable and there attitudes characterized by "Cando" while maintaining a total professional demeanor. Their knowledge helped bring us to a mutually good financial deal on a great Ford F 350 SD. I am from out of their immediate area but would highly recommend Maplecrest Ford speifically Kurt Friedman and Micky Hendrick to friends, family and others.

EddyMunster

Jun 28, 2014

Micky was very helpful taking the time to answer our questions, explain details about the vehicle features, and made the final purchase simple for us. We have had previous experience with working with Mendham Ford for service and purchases. Our recent experience with Micky was excellent.

joellaferrera

Jun 27, 2014

My purchase of a 2014 Ford Flex from James Skuraton of Maplecrest Ford was a very pleasant experience and had none of the stereotyped actions frequently associated with buying an automobile. I ordered the car in March,2014, it was delivered when promised, at the agreed upon price and without any hassle. James did a fine job of explaining the multiple and complicated electronics associated with high end cars today. My interactions with James, with David, the sales manager, and with Tom, the owner, were what expectations of the buying experience should be. If the car itself lives up to expectations, I will return to Maplecrest for my next vehicle.Joseph Laferrera

billeileenchris

Jun 21, 2014

Charlie is an outstanding sales consultant. I have purchased several vehicles from Charlie-for work and personal use. I have never been disappointed. Great experience

cgiskathy

Jun 17, 2014

Buying a car is probably one of my least favorite tasks, and I do it every three years. James and Maplecrest made it easy. James was friendly and professional during the entire process. He took the time to show me all of the options available on my Escape, and how they worked before the purchase and again upon delivery. Customer service was great. He explained all of the packages and when there was not a car on the lot that fit my needs, he went out of his way to find one that did. He did what he said he was going to do, and returned all of my calls promptly. Overall, a great experience.

Edgesport

Jun 13, 2014

I honestly felt when I randomly stopped into the Mendham Dealership in 2010 is was a good feeling. Sales and Service is beyond expectations on all levels. My Salesman James is a Class act professionally and personally. He should be commended for his hard work and due diligence. James always takes the extra step and has made my car buying experiences nothing less than EXCELLENT!!!! Thank You JamesI would also like to recognize Jim Kane in Service for always doing the right thing and Jerry in the shop. I have purchased many new cars in the past 40 plus years and had many good service experiences and some not so good. Jim and his Team also have taken the experience to the next level.... Tom Giordano should be VERY, VERY proud of his staff...Thank You also to Rodrigo and the Mendham Ford Team!!! Looking forward to my next car experience...Respectfully,Rich Catania

b4roses

Jun 12, 2014

Excellent dealership. James helped get my daughter into a car that fit her needs and presented as many scenarios as she needed to make a decision. I would not hesitate at all to recommend Maplecrest or James Skuraton to anyone. It was a wonderful experience and I feel that we got a very fair price for the car. We are very happy! Thank you!!

winski06

Jun 5, 2014

I recently bought a new Ford Explorer from this dealership. I did not get the high pressure sales job common to a lot o car dealerships. James is very pleasant, knowledgeable, and straight forward to work with. Buying from this dealership is about as easy going as it gets I think. I also got a very fair price on my trade in. I would definitely do business here again.

akvarano

May 24, 2014

James was great to work with. He was professional, patient and accommodating. He worked through all options to help me build the perfect car for me and I couldn't be happier with my Ford Edge Limited. From setting up Sync and MyTouch to checking in a week later to make sure I was happy, James made this a great, easy experience. Overall I have been very pleased with Ford so far!

sichenzio

May 8, 2014

James was very punctual in delivering the vehicle and his knowledge of the car was first rate. the overall experience was very pleasant. I would recommend James any time.

AnB12

May 5, 2014

We received a quick online response and able to test drive when we arrived. Brian and Kurt were friendly, professional and down to earth. They went out of their way to make the experience very comfortable for us. When we went back to finalize, the process was prompt and efficient. They totally changed our impression of car salesmen! We highly recommend Maplecrest Ford for future car buyers!

MarkKleyman

Apr 24, 2014

One of the best car buying experiences me and my boss had. James was more than helpful and patient in explaining the financing options along with reviewing all the vehicle operation at the time of pickup.We will come back to buy our next cars here soon.We got best trade inoption we compared around.

kwkakol

Apr 18, 2014

One of the best car buying experiences I've had. James was more than helpful and patient in explaining the financing options along with reviewing all the vehicle operation at the time of pickup.

kpmcnair

Apr 8, 2014

It was an absolute pleasure working with James. He was a true professional displaying patience, strong product knowledge and was clear and concise during our negotiation. If you are looking to purchase a new or used vehicle I HIGHLY suggest contacting James you will not be disappointed.

pgauntt

Apr 8, 2014

Maplecrest Ford was and has been my first choice when buying a new Ford. The people are always nice and very knowledgeable about the cars they sell. With a good selection and great prices, how can you go wrong. James found the truck I wanted quickly and took care of everything before I arrived. He spent time making sure I understood all of its options and repeatedly checked with me after the purchase to make sure I was completely satisfied. Don't waste your time anywhere else.

maureenm

Mar 22, 2014

We purchased a 2014 Escape from Maplecrest Ford a few weeks ago. We are very happy with the car and were very pleased with the entire purchasing process. We were offered a test drive and in a test vehicle with 5 minutes of arriving at the dealership. The pricing was straight forward and very competitive for both the purchase and the trade-in. The day we picked the car up all the paperwork was complete and well organized and we were in our new car in 20 minutes. Everyone we dealt with was customer-oriented and pleasant without applying undue pressure.

dgrocic011

Mar 17, 2014

The sales reps went above and beyond to give us a great deal! Very happy and satisfied with the service! I would recommend this dealership to any one looking to buy a new or used car! Great Experience!

pjm67

Mar 16, 2014

This was a hassle free car buying experience. The sales team was very professional and helpful through each step of a very quick process. All of my concerns were addressed to my satisfaction.

oiseau

Mar 15, 2014

From start to finish, Maplecrest Ford of Mendham goes above and beyond to ensure customer satisfaction. We recently purchased a pre-owned Ford Edge for our daughter, traded in her vehicle and had the car shipped to California. Charlie Samons assisted us with all aspects of the transaction. Charlie went above and beyond and made the experience stress-free and we couldn't have been happier with the service! This is our third purchase from Maplecrest Ford of Mendham, and we wouldn't want to go anywhere else. Owner Tom Giordano knows how to serve customers and values your business. We will revisit Maplecrest Ford of Mendham again for our next car purchase. Thumbs way up!!

michael casey

Mar 5, 2014

Found truck online called about it salesperson very helpful came to dealership to test drive it and bought truck no hassles

1Margaret

Mar 2, 2014

I was shopping online for a new car and stumbled across Maplecrest Ford in Mendham, NJ. I'm in NY and was looking for a specific car. The Internet Sales Dept was very responsive and helped me get the exact car I wanted and I was able to negotiate a very good price. (Price was far better than NY prices.) I then worked with a sales associate and finance person over the phone/email to finalize the deal, so I just needed to go to the dealership to pick up the car and sign the paperwork. The folks at the dealership are extremely professional and friendly. I highly recommend Maplecrest Ford and will shop with them again for my next Ford. -Margaret

Jbanks09

Mar 2, 2014

This is the second vehicle my wife and I leased from Maplecrest Ford and we plan on continuing to come back again & again. Highly recommend!

Kennyv

Feb 25, 2014

When I decided to replace a vehicle, I planned a visit to MapleCrest Ford. I had decided upon the model, and I received expert help and guidance from a sales consultant, general manager, finance manager and principal. The service was courteous and thorough, not overbearing. The decision making process and selection from inventory was superior to any car purchase I have ever made. Even the Ford brand stood tall. This was my second Ford, and first since my first car 30 years ago. I am now the proud driver of a 2014 Ford Edge. I love the car and the assistance I received throughout. Great job to all at MapleCrest for a stellar experience!

Brezza

Feb 19, 2014

The best car buying experience I have ever had. The feel of your local dealership service combined with the most competitive price is a win win in my book.

e_felipeli

Feb 18, 2014

I gave the rating above, "great", because I was quite well attended in my request. I am temporary worker in New Jersey and it is not easy at all to find a dealer and a sales consultant that are ready to find a battle to find credit for me. Really good.

Capcamry

Feb 15, 2014

Mickey was great to work with. A real trooper in each of our test drive visits where there was more snow than road surface! Matthew provided very good customer service and efficient processing to get us in and out with ease. Thanks team.

nsilberbauer

Feb 3, 2014

James was a pleasure to work with. He made the car buying process fair and painless. I would buy from him again. His follow through in teaching me how to use the car and making sure I was satisfied with my purchase furthered my satisfaction with the experience.

Suzhein

Jan 25, 2014

We have been dealing with Maplecrest Ford for years. Charlie and Matt are thorough, efficient and a pleasure to deal with. Today''s experience was as always...excellent.

IraAlexander

Jan 21, 2014

We went to Maplecrest as a referral from TrueCar.com. We were very unsure what the experience would be but were pleasantly surprised. James provided excellent service. He explained the features of the car before the test drive and then found a vehicle that met our requirements. It was a pleasurable experience as new car buying goes.

TomCaruso

Jan 11, 2014

2005 used Quigley E 350 van.... JAMES WAS GREAT !!!! That said, I made 4, 1 hour round trips from home while working this deal. One trip I used the vehicle for sale. I had two possible trades that I was offered well below wholesale price on. ( I had an offer from a wholesaler at home) I would have rather the dealer appraiser not waste my time and just told me they weren't interested in my trades. That would have saved me 2 trips. t delivery I had to buy my own spare key and I was sent down the road with less than 1/4 tank of fuel. Did I really work the deal so well they couldn't spare the few dollars for the key and at least enough fuel to get home? I know they made good money on me with the extended warranty and back end of the financing. Still the best the dealer did was tell me they cut keys there and directed me to the closest diesel station---that ended up being closed for repairs. James did offer to buy me fuel and the key, I declined on principal ( it wasn't his fault ) As a person who is a former car salesman (now a business owner), a son who sells cars now, and a friend that owns a dealership, I feel well versed in knowing customer satisfaction. JAMES did his BEST, he CARED. Maybe because I live an hour south the dealer didn't care so much.

AltonJones

Dec 25, 2013

Love the small neighborhood dealership experience, I would highly recommend Maplecrest Ford.My salesman James was attentive and worked hard to complete the sale.A real pleasure.

redhandnj

Dec 19, 2013

Great experience! All of the guys I worked with SUPER professionals! The price was great and so was the service. Trust me these guys rock! Bought a brand new Ford EDGE at super price. The experience could not have been better. The dealership is very sharp and in a beautiful setting. I would recommend these guys to anyone! Micky Hendrick is as friendly a salesperson that I have ever dealt with.GOOD JOB GUYS!!!!

LisOlivo50

Dec 17, 2013

Very pleasant to work with. Micky handled himself professionally. Gave me a great deal on 2013 Edge that I selected on Internet. Dealership works hard to please.

Cschippe

Dec 14, 2013

This is my fourth lease of a new Explorer from Maplecrest. The entire staff of Maplecrest are credits to the auto industry and the nameplate. I have had experience with large dealerships and small ones. Maplecrest is a dependable local dealership with the personal touch so often missing in the larger stores. I had been dealing with the same sales consultant for almost ten years. After he retired Micky Hendrick stepped up to the plate and made sure that I will shop for cars at Maplecrest as long as I live in striking distance. The whole leasing experience was capped off with a swift, efficient, clear, and simple financial transaction handled with personality and grace by Matt Daspin. Tom Giordano deserves an ocean of credit for the team he has formed at the Mendham store. For all these and many more reasons, Maplecrest is my Ford dealership. Three cheers!!

bhaase328

Dec 13, 2013

James was very patient and supportive during the sales process. He was also very helpful finding a car -- he didn't try to push me to a car on their lot. He was also helpful with the service department getting a different set of tires installed.

fstop007

Nov 20, 2013

One of the best car buying experiences I have ever had. The value of my trade in was fair, the price of the new car great, financing was easily taken care of and fantastic orientation on car delivery. In fact, a friend that was with me and had recently bought a Ford at another dealership commented on how much better my car delivery experience was from his...more thorough. Very friendly and supportive staff...did an excellent job of finding the car I wanted and got it delivered quickly. I highly recommend considering this dealership for your next car purchase.

rainmaker19111

Nov 15, 2013

This was the best car buying experience I've ever had. The salesman James was super accommodating and not pushy, and the finance manager got us through the process amazingly fast and with the right numbers too! Matt and James were probably the most accommodating and efficient team I've seen when buying cars. This was a great experience and I would highly, highly recommend this dealership to anyone looking fora car. Thanks a lot guys!

tjoc57

Nov 14, 2013

James and his team at Maplecrest Ford were excellent in my car buying experience. James went the extra mile and spent time with me after closing to make sure I was informed about my 2013 Fusion Energi. James has stayed in touch to make sure my purchase was up to my expections.

bn343

Nov 8, 2013

i buy only fords from mickey hendrick.he used to work at another dealer and could not find out where he went as the dealer he used to but could not find him whwere he went to.work.but i started calling all the ford dealers until i found out where he went which was maplecrest ford.i only will buy a car that he is working on with me ,he is very friendly and will go out of his way to make the deal work, after we agreed on a price .we went to see matt to do all the paperwork, he was the best of all the people we finalized the deal with.he helped us out with many parts of the contract, so far my daughter has bought one, my son has has bought3 i ibought 3 and tonight my wife got her1st ford which was a hybrid,she wanted a toyota until she drove the fusion, she was sold when she found ot the gas mileage,no more toyotas.i will only buy where mickey works!thanks guys

misshed10

Nov 3, 2013

I came to Mapcrest Ford looking for a gently used car for my next "new" vehicle. I had a great experience. Brian recognized me right away, and answered all of my questions honestly without pressuring me one way or the other. Matt was friendly and provided all the financial information I need in user-friendly language. I would come back to Maplecrest Ford again and again.

joeb1951

Oct 25, 2013

When making any significant financial purchase it is most important that:#1 They are knowledgeable about the product and financial services being offered.#2 Patient in providing the necessary information requested allowing me to make an informed decision without be pressured by pushy salesmen.#3 No surprises at "closing" the deal.#4 Receiving the same courteous and professional service "post" sale vs. "pre" sale.For all these reasons, Maplecrest Ford is my choice when satisfying my personal vehicle needs as well as our commercial needs at Star-Lo Electric, Inc.Thank You Tom, Charlie and Mat.Joseph BarchettoChief Financial OfficerStar-Lo Electric, Inc.

meglm

Oct 23, 2013

James made the car buying process so simple and stress free! When I first met him I told him my two requirements for the car I wanted to purchase and than he got to work figuring out numbers for leasing and financing the car I wanted. James was willing to work with me and help me get the car I wanted! He was friendly, knowledgable and extremely helpful during the entire car buying process! I would recommend James to anyone that is looking to buy/lease a car! (Which I plan on doing!!!)

kemzz

Oct 22, 2013

From the first interaction of speaking to James on the phone till I finally met him face to face, everything was very smooth. I didn't have any fear or regrets of driving from New York to New Jersey to purchase the Honda Pilot that I have only seen online. To my surprise, when I finally arrived in New Jersey to collect my vehicle, it was even in far better shape & condition than it was described in the car fax and also online. I will definitely use this dealership again for my next vehicle and I have already recommended them to my family & friends!!! Kemi

pattitesoriero

Oct 16, 2013

I went in looking to sell my car & maybe lease a new one. I had prices from other dealerships. I explained my bottom line. David, the GM did everything he could to give me more money for my car & a comparable deal on the new lease. He didn't pressure or fast talk me as some dealers do. I originally had plans to lease a new jeep but instead got a much better deal on a new Escape, that I love. I am so happy with my choice. As an aside, I'm a single woman that went there by myself & not once did I feel intimidated or taken advantage of. The guys there are all very professional & respectful...something you don't easily find these days. I would & have already recommended Maplecrest & the Ford Escape to many people.

vic1147

Oct 12, 2013

Buying a car every other year for my family and myself - Charlie is second to none in professionalism and dedication to customer. I went shopping for a hard to find Taurus Limited - Charlie found it in PA and everything else went very smooth - it is a pleasure to enter and do business here - Tom Giordano you have an excellent operation! will come back even though you are 25 miles away from my place!

beatrjo

Oct 3, 2013

James and the dealership did a fantastic job of putting me in the Vehicle I wanted. This was somewhat a difficult process for James since the Vehicle I wanted was not located in their fleet. James had to rreach out to find the exact vehicle I wanted in the right color with the right extras. There was also additional stress on James since I had already handed in my former leased vehicle and needed the car ASAP.This was my first time working with James and Maplecrest Ford and I would definately use them again and recommend James and Maplecreest Ford in the future.

crazyinkedup

Oct 1, 2013

Maplecrest Ford of Mendham specifically the above mentioned employees made what I had previously considered a horrific task (buying a new car) surprisingly simple and stress free. I will recommend this dealership to anyone I hear of looking for a car, Ford or not.

JMichaelsPhD

Sep 25, 2013

I bought a 2010 Ford Explorer Eddie Bauer from Maplecrest this past weekend. I found the truck on cars.com, used the chat feature to make initial contact with a sales rep (Brian McHugh) who gave me his email and phone numbers. After a few very friendly emails and phone conversations, I decided to make the trip to New Jersey from Alabama to buy the truck.Brian was extremely easy to work with, very friendly, and responsive to my inquiries. A couple of times I emailed him with questions, and rather than email me back, he picked up the phone and called me, which was really nice. Another sales rep, James Skuraton, helped out a couple times in facilitating communication, as well, so they obviously have a positive, collegial atmosphere. I tend to go over any major purchase with a fine-toothed comb, and Brian was patient and fast with answers. The only place that broke down a little was in my efforts to get the best price and coverage in my extended warranty, where I asked to have Matt Daspin call me again to discuss further some stuff he had already gone over with me, but he didn't. However, once I was in the dealership, Matt was really easy to work with as well, and gave me a really good deal on a Ford Premium Care warranty.Overall, I was very happy with the buying experience, but I do have two criticisms. These are, frankly, the only "negative" things that come to mind, and I mention them with the thought, "Other than these two things, this was a perfect experience."One, the inside of the truck was not as clean as it should have been when I arrived to buy the truck. The 3rd row seat had what looked to be a little bit of "dried leaf crumbles" (or something like that) in it, and on the floor in front of it; also, the rear cargo area carpeting and side panels were not thoroughly cleaned. Brian did return the car to the detailing crew to have the interior cleaned up more.Secondly, as I said above, I flew in to New Jersey from Alabama, something I mentioned very early in my dealings with Brian. I thought he (or someone from the dealer) would pick me up at the airport, but Brian initially suggested I take the train from Newark airport to Morristown, which would cost about $20, and the dealership would pick me up there, all of which seemed reasonable. Later, he told me that the train could take a couple of hours, and I might be better off taking a cab to the dealership for only about $45. As it turned out, the cab ride was over $80. Looking back, the dealer should have sent someone to pick me up at the airport. The cleaning issue is why I mentioned the "detailing crew" in the "Employees Worked With" section above, and why my rating for "Quality of Work" is only a 4 and not a 5. The cleaning issue and transportation from the airport situation led to my rating of "Customer Service" as a 4 and not a 5. I considered making Customer Service only "3 / OK", but a couple factors balanced those things out. One was Brian's attentiveness to my questions during the negotiation phase. Also, when I was at the dealership, he spent time helping me set up my phone with the vehicle Sync system, and showing me how to use the in-dash navigation system. Once I got back to Alabama, I emailed him when I realized I didn't have the keyless entry code, and he worked to get that information for me. I had some apprehension about going this far, and out of state, to buy a vehicle, but, overall, Maplecrest Ford - especially Brian and Matt - made the experience an excellent one. If I had the option, my "Overall Experience" rating would be 4.5 instead of 4.Bottom line: I got a great truck for a tremendous price, and a really good deal on an extended warranty, too. The people are extremely friendly and easy to deal with, and I would absolutely make this purchase again. Thanks so much to all at Maplecrest Ford!

JTGold

Sep 24, 2013

I was very fast and easy experience at Maplecrest Ford. This was my 3rd car with them, and I continue to be reminded why I keep coming back. The people are just so nice and friendly, from phone conversation to in-person, the whole process was flawless. I knew exactly what I wanted and how much I wanted to pay before walking in and they delivered 100% plus some extras. The finance department was quick and simple, and made me clear on all my options and choices. I am very happy with my new lease and the entire experience!

elizag99

Sep 22, 2013

I was very pleased with the experience with Maplecrest Ford. Specifically, I felt that the salesman was "pitch-perfect" in his approach and attitude - friendly, no pressure, and very easy to work with. Right from the start, he greeted me when I walked in and was helpful throughout the whole process. Having shopped around at other dealerships, this was definitely not always the case. I was offered a test drive right away, and I was also allowed to take the vehicle for a pre-purchase inspection to a mechanic of my choice, in the area. There was never any difficulty with any of these requests. The finance department worked hard to get the best rates possible for me as well. I am very happy with the pre-owned vehicle and with the entire experience!

judypcc

Sep 12, 2013

I visited a few area dealerships to test drive and purchase a new car. I have to say I was underwhelmed with the service at many we went to, either feeling like they did not take me as a serious purchasing customer or they were trying to upsell ,me on models or features I was not interested in. Maplecrest was different. The customer service from Brian McHugh, my Sales Consultant was great. He was easy to work with, friendly and professional. From Sales to Service everyone was equally friendly and professional. They were thorough in explaining everything and prompt at responding to any questions or concerns I had during the purchase and after acquiring my new car. I would (and have) highly recommend Maplecrest and Brian if you are looking for a new or used car.

ejrutledge

Sep 6, 2013

Very helpful and friendly-worked hard to get me the deal and terms I needed, and not in a typical car-dealer pushy way. Would absolutely buy another car from this dealer.

tdrave1939

Aug 29, 2013

Having shopped at several other dealers it was a pleasure to walk into Maple Crest Ford and discover such friendly and well informed sales people. The dealer was able to meet our sales goals and to find the exact car that we were looking for. I would not hesitate to recommend this dealer to anyone wanting a Ford product. It was especially enjoyable working with James. This Ford dealership is especially fortunate in having this dedicated associate working with them. Thomas Draves

dejosa34

Aug 16, 2013

Throughout my years of car shopping, and overall customer services experience. I have never been more satisfied with the professional service my family received. They handled all details of this transaction, by taking in another vehicle of mine, to providing me with a brand new Ford Edge and free tank of gas, With no time ever being wasted; these guys are fantastic. They have a new FORD customer for life. Thanks again........

KFEKETE

Aug 14, 2013

Sales and finance staff were prompt, efficient, knowledgeable, competitive and extremely professional.Having purchased several Ford vehicles over the years - this was the BEST experience.Go to Maplecrest in Mendham and this should be your first and only dealership.

cmsullivan

Aug 13, 2013

Brian, Charlie and Matt were very friendly and professional. They corresponded in a timely fashion and were very thorough in reviewing new vehicle. They worked hard to get me the vehicle I wanted, equipped as I wanted. I feel I received a competitively fair price. Thank You!!! I love my new truck!Sincerely,Cathleen Sullivan

juttaferrer

Aug 13, 2013

This was our best car buying experience ever. This dealership knows customer service. We felt like they wanted and appreciated our business. But not in a pushy, aggressive way, but in a neighborly way. They were friendly, professional and effective. It was a smooth and enjoyable buying experience and we love our new Fusion. And we love that this dealer supports our community -- it makes us want to support them. We are in the market for two more cars and are trying to make them Fords so we can work with Brian and Maplecrest again.

djpeebs

Jul 29, 2013

Both Charlie and Matthew were consummate professionals. The 2010 Ford Explorer we decided on for the trade-in of our 2009 Ford Flex is immaculate and a fair and mutually equitable deal was easily agreed upon between Charlie and us. It is not hard to see whay Charlie is an elite salesman for Ford. His knowledge and dedication to his profession creates an ideal buying environment. Matthew bhandles all the business affairs for Maplecrest and is also extremely knowledgeable and helpful. He guided me right through all the necessary documents and extended warranty options, getting me out of his office in around 20 minutes. There is a reason why this is our second car from Maplecrest - those who work there - and we have now committed to having all of our mainteance done there too as the dealers nearer us have not shown nearly the same dedication and concern as Maplecrest has consistenly done over the years. They have secured our business for years to come and we will not hesitate to refer ANYONE interested in buying a Ford.

churchill1717

Jul 8, 2013

Thank you micky for a great buying experience! Micky was pleasant to deal with and eager to get a proper deal done will full disclosure of details.Highly recommend all visit Maplecrest Ford.

UncleHanky

Jun 27, 2013

It is with the greatest of pleasure that I can say I can recommend Maplecrest Ford in Mendham, NJI walked into Maplecrest Ford in Mendham, NJ, a new dealership for me to go see cars at, and was immediately greeted and asked if I needed help. It turns out the person who asked me was the person I was looking for, Charlie Samons. Charlie was recommended to me by a very good friend of mine. My friend did not let me down. Charlie made the complete process of deciding what car, and all that goes into that, very easy.Today I picked up the car. Charlie was their promptly at 08:30. He came in early for me to fit my schedule. Went over the paperwork, and then he spent all the time I needed in the car. He answered all my question.After going over the car with Charlie, I had to go see Matthew Daspin. He is the finance person, and without him you do not drive away with your new car. Matthew was organized, friendly, and knew what he need to do. He explained everything very clearly and in as much depth as was needed. Answering all my question, and giving me suggestions where needed.

paolinojl13

Jun 22, 2013

This dealership was amazing! I was given the information and the great rates and James really worked with me meeting me after hours, on his day off taking time away from hims family so that I could see the truck I was interested in! Matt really worked with the banks working to get me the best rates and possible length which was a huge help for me! the special pricing on accessories and everything was amazing I am beyond thrilled with my purchase and would absolutely recommend and plan to send everyone I know over to James and the team at Maplecrest Ford! Great dealership, great people, amazing experience. Beyond satisfied customer!

SharonB64

Jun 7, 2013

Everyone at maple crest ford are great!! I was looking for a nice clean car and low price.. They where able to help me.. What a great car dealer !! I will be back!!

JillV

Jun 4, 2013

We have been customers of Maplecrest for about 7 years now & have always had an exceptional customer service experience. They are professional, courteous and very accommodating. I was recently in an accident, and my Edge was totaled. I loved that truck. Charlie and team made it so easy to select a new Edge. The selection, financing and delivery were really made very smooth, quickly & efficiently. I also want to add that I got another Edge because I feel the truck saved my life in this accident. We would highly recommend Maplecrest Ford & Charlie to everyone!

serious1949

Jun 4, 2013

James Skuraton was very informed regarding the inventory in my price range, the ammenities of each car and how they operated and what type of car best meeting my needs. Matt in financing worked dilegenty finding me the best financing and was most friendly, as was James. This is the second car I've purchased here in the past 3 years and will return again in due time even though I moved to Florida 3 years ago. It is always a great experience going to Maplecrest Ford!Sincerely,Matt WelshPalm Coast, Fl.

amanda.dawson

May 16, 2013

Great dealership. I bought a Ford Edge from here and the experience was great and stress free! Matt and James were so nice and helpful. I am so busy that if I had a question I would just text James and he would answer my questions. As well as he took the time to help me reprogram the lock code and show me where all the features were. As you can tell I would definitely recommend them.

dussaulj

May 3, 2013

I had a really great experience at Maplecrest Ford of Mendham. The staff was friendly, professional, and easy to talk to. This was my first experience buying a car so I was a nervous wreck, but I could not have been happier with the customer service that I received. James was an absolute delight to work with. I will be buying from them again in the future.

jaebae

Apr 15, 2013

Great Guys! Very friendly and no funny business with any "surprise fees" a the end of the transaction. They are by far the best people to deal with for my used car purchase. I would buy from them again.

gmdefranceschi

Apr 7, 2013

This was the easiest buying experience purchasing a car that I have had so far. There was no pressure, just friendly people, a great price and a wonderful overall experience. I highly recommend this dealership if you are in the market for a Ford.

Ksurislaw

Apr 4, 2013

Best experience I have ever had buying a car at a dealership. There was never a moment I felt pressured into buying a vehicle or feel as if I was taken advantage of. They were very understanding and simplying looking to help me find a car I felt comfortable with and was happy purchasing. Extremely willing to work on a fair price on the vehicle and very fair on the value for my trade in. My next vehicle purchase I'll undoubtably begin at this dealership. Helpful, friendly, honest, and integrity are the only words to describe Matt and Charlie. If you're looking for a car call these guys. 100% recommend them to anyone.

PleaseRescueMe

Mar 29, 2013

I had the best experience at Maplecrest Ford in Mendham, NJ. Tom, the owner, kept checking in on me to see if I had any questions, Charlie, my salesperson, was fantastic. Rodrigo followed up on my initial phone call and answered all my questions. I was on a very tight schedule, and Matthew had all my paperwork ready for me. I will never go anywhere else for a car. Thanks, Guys!

jed5840

Mar 24, 2013

I talked with Adam before visiting the dealership and was pleased that he had researched the inventory to present previously owned vehicles that met most or all of my requirements. We spent the beginning of our meeting talking about each vehicle, and it was clear to me that he wanted to help me narrow my choice according to my criteria, not what he might have thought I needed. I went for a test drive in two vehicles. Adam pointed out aspects of each vehicle before the drive and listened to my observations when we returned. I made my choice and returned a few hours later to pick up my "new" Edge. I am afraid that my excitement about having a new car was overshadowed by my concern for mastering the electronics. Adam could have pointed out a few things and then directed me to the manual, but instead he patiently went through all of the options and gave me the chance to have a "hands on" trial. I certainly appreciate his patience, his knowledge, and his concern for meeting my transportation needs. When I decide I need another vehicle, Adam will be my first call.Matt- Matt patiently explained each financial option, waited for and then answered any questions directly and clearly, and generally prresented a case for each option but did not apply undue pressure.

hssler44

Mar 22, 2013

This was the best car buying experience I ever had. I knew the car I wanted, walked in, got a good quote, and the next day I had the car. Total purchase time - 1.5 hours altogether. My primary goals were to buy a car quickly, get a fair price, and have no slick or pushy sales gimmicks. All of these expectations were exceeded. I have had bad experiences in the past when shopping for cars but this was as smooth and easy as it gets. I would most definitely purchase another car from this dealership and would highly recommend Maplecrest to anyone in the market for a new car.

pauline1849

Mar 18, 2013

We have purchased both new and used vehicles through Adam. Everyone is kind, courteous and knowledgeable. We are very happy with Maplecrest Ford and plan on purchasing additional vehicles. Purchasing a vehicle from Maplecrest is quick and painles, we highly recommend them.

SaMWolfE1210

Mar 18, 2013

Brain, Matt & Rodrigo, have done an outstanding job getting my wife into a new truck but as an after thought me into a used vehicle. These 3 guys made the buying experience hassle free and enjoyable.Hats off to you guys and the Maplecrest staff!!Sam WolfeFairfield, NJ

SharonWolfe1

Mar 16, 2013

Staff was very knowledgable and friendly. Worked with us to get the best programs available. They were willing to go the extra mile to ensure our happiness with the service and the vehicle. Would recommend them all very highly.

Scouras

Mar 14, 2013

I am extremely impressed with Maplecrest of Mendham -- very good experience with sales (Charlie Samons) and financing (Matt Daspin). They made the entire sales process very easy. I bought a used vehicle from them (Chrysler Town & Country) -- price was excellent and I plan on bringing my vehicle there (and my other vehicles, mostly Fords) there for Service -- very professional -- they are on the ball. I would definitely buy from them again and recommend them to others.

lolsyn

Mar 12, 2013

From start to finish I had the best car buying experience in my life at Maplecrest Ford in Mendham thanks to Charlie Samons. Charlie was easy to speak to about the used car deal, any service the vehicle needed was taken care of, and he did the car deal in a timely manner. Charlie and Matthew were very professional and made my husband and I feel very comfortable. Charlie constantly was communicating with us so that we never felt 'forgotten' or that we were 'wasting our time'. All around the staff at the dealership truly made the car buying experience an excellent one!!! I would recommend Maplecrest Ford of Mendham to all my family and friends, and when we are back in the market that is the only dealership I would go to. Thanks again!!

srutkay74

Mar 12, 2013

Our overall experience with James Skuraton was a 5 out of 5. We would always purchase a vehicle from Maplecrest Ford of Mendham and work with James in the future.

niconats

Mar 10, 2013

I have been looking online for a used Yukon XL or a Chevy Suburban because my current 14 yr old 1999 Yukon served me well but at 209k miles it was starting to cost more n more to maintain. I depend on my truck for my contracting business. I saw this truck online, called and spoke to Mr Skuraton and decided to go see it, which was over an hour away from my home. I arrived at what appeared to be a small town car dealership and was greeted like one. Mr. Skuraton welcomed me and showed me the truck with enthusiasm and I was interested. To my surprise they let me take the truck for a test ride and agreed to let me take it to my regular mechanic and give it a thorough check. Everything being great, it was time to settle on a price and financing. With very little haggling we agreed on a price and I was directed to finance which Mr Daspin was extremely helpful with working out a payment with a warranty. Maplecrest Ford of Mendham is truly a small town dealership that makes you feel like u live there and know everyone in town. Without hesitation I would return there for future vehicle purchases and deal with Mr Skuraton and Mr Daspin Thank You for your Professionalism Marty

Alejandrov8

Mar 7, 2013

The quality of service I received was outstanding. They helped me with every little detail of the lease and made the process as smooth as possible. I was in and out of there very quickly with a brand new Explorer and I couldn't be happier. I would definitely recommend Maplecrest Ford to anyone and will be back when the time comes for a new vehicle.

jeff_lucia

Mar 7, 2013

Experience with Maplecrest (specifically Charlie Samons) was awesome. Charlie was handled my order of the vehicle perfectly from the day it was ordered to pickup (this week 1st week of March 2013). He continually updated me on the status of the vehicle and was incredibly pleasant to work with. Even though there are Ford dealerships right next to where I live, Maplecrest will have all my Ford business from this point on. Great Great Job - I wish I could give them a 6 on everything!

TheCruiser64

Mar 7, 2013

I was looking for a 2013 Ford Edge. I drove one back in 2011 for a week while in Alabama on vacation. I like how the Edge handled the road. So I went to Maplecrest Ford in Mendham and Micky handled my sale of my 2013 Ford Edge very nicely. Thanks Micky.

Bobhang10

Mar 6, 2013

The staff at Maplecrest made my purchase of a Ford Edge Sport very easy and pleasant. Their interest in putting me in the right vehicle without any games was the perfect experience. Mickey in sales was very helpful and professional; Matt made the financing paperwork go by quickly while doing a good job explaining the terms and conditions; and, Rodrigo and Don took special interest in putting me in my new car and instilled confidence in my decision to go with Maplecrest. I would highly recommend this dealership.

markerikson

Mar 6, 2013

James was very helpful and knowledgable about the car that I was looking at. The most important thing to me was his explanation of how pricing works and what I was looking at on AutoTrader was not fully truthful. He turned out to be completely honest and hence where and who I bought my car from. Matt who is the finance manager was excellent as well.

shastas

Aug 2, 2012

A friend reccomended maplecrest so I bought a new car from maplecrest ford and Mickey seemed like a very genuine person I would not mind dealing with again.

Furhman

Jun 21, 2012

Everything was handled quickly and efficiently, with no games. The entire process went very smoothly and simply. There was not the "haggling" customary with purchasing a car, and the paperwork also went very smoothly.

dcozzens

Jun 17, 2012

My son, Chris (age 20) and I visited the Maplecrest Ford dealer in Mendham, NJ to buy a car for my son. He had saved enough money to buy a car for cash, since he is still in college and did not have a credit rating yet. Chris did his research online and decided that Maplecrest had the best price on the car he wanted to buy (a previously owned 2002 Ford Focus). We found the sales and support staff to be extremely friendly and willing to work within my son's limited budget. This was my son's first car and I really wanted to help him build a credit rating but he had saved the money to purchase for cash, just in case. The Maplecrest sales and business management staff understood what we needed and worked with us to figure out how to get my son's name on the loan, even though he had no previous credit rating. This was absolutely fantastic and more than I ever expected!As we were leaving, the business manager (Matt) and sales rep (James)asked me what it would take to get me out of the Chevy Trailblazer that I drove in with. I told them that my vehicle had terrible terms (based on my bad credit rating) and that I had no plans to purchase another vehicle. The Maplecrest team asked what I meant and told me that they believed they could put me in a nicer vehicle for a lower monthly payment with better service terms. They really came through! I replaced my bare bones 2008 Chevy Trailblazer with a top of the line, fully loaded 2008 Ford Explorer for over $100 less per month! My son and I have new vehicles and we are extremely pleased with Maplecrest Ford!I am 53 years old and have purchased many new and used vehicles in my life. This was the number one (#1) car buying experience of my entire life. Second place is not even close. Unless I move far away or the Maplecrest customer sales/service significantly declines, I will never buy a vehicle from another dealer.Dave

rzenker

Jun 14, 2012

I found the car buying experience at Maplecrest pleasurable. Micky was attentive and responsive and knew the product and features of the Fusion very well.Matt handled the paperwork professionally and efficiently.

JuliusFHeil

Jun 4, 2012

The dealership did not apply any negative pressure. They were interested in doing business and not playing games. From the moment I contacted them to the time I drove off the lot with my new truck, they acted with professionalism and integrity.

NewBrunsFordy

May 18, 2012

I initially went to Malouf Ford on Rt 1 to address an issue I was having with my Ford remote start unit. Malouf told me that the repairs would not be covered by any of the warranties I had on my vehicle (Remote start has life time warranty, Vehicle had extended service plan). Upon taking my vehicle to my original Maplecrest Ford dealership and talking with Don Duncan, it was determined that my repairs were in fact covered by the warranty. This saved me fully $130! Don was extremely helpful in getting my vehicle service done properly. In addition, Don helped me get my car in a quick manner after dealing with several lease-to-purchase issues. I would highly recommend Maplecrest Ford to any person planning to purchase a vehicle! Thanks so much for your help!

Ajkusini

May 3, 2012

The level of service was outstanding, which made the whole process so simple. I couldn't be happier with my choice. The Exploer is roomy and luxurious.

navman

Apr 19, 2012

I had my Expedition serviced which was running terrible when I brought it in.Jim and his team diagnosed the problem and worked hard at repairing it for the least amount possible.The Expedition has its power back and is running like new.

editheby

Feb 1, 2012

This was my first internet buying experience and I cannot thank Charlie Samons and Maplecrest Ford enough! We had recently relocated from Texas and needed to trade our 2010 2WD Ford Expedition for a 4WD vehicle. From the first conversation with Charlie on the phone, he was knowledgeable and responsive. Charlie took the time to listen to what our needs were for a 4WD car, our budget and timeline. Charlie was extremely responsive to my emails and phone calls. Charlie delivered and as a result we now are the proud owners of a 2011 Ford Explorer limited that has all the bells and whistles we wanted. Even after the sale, Charlie made time to talk with me and answer my questions, which is a breath of fresh air as usually after the papers are signed many salesmen are on to the next deal. Thank you again Charlie for your time and expertise in helping us find our new car. I would definitely refer folks to Charlie and Maplecrest and look forward to the opportunity for future business!!

Cliff1b

Jan 17, 2012

Buying my Mustang from Maplecrest Ford was a great experience. The price was good and the service was great. I'll be back for my next Ford.

ncooperman

Jan 14, 2012

Our car was totaled on December 23, 2011. We had purchased our previous 6 cars from this franchise, and we have always been pleased. After the accident, we needed the help and support of the dealership to get us back on track. They went out of their way to be helpful, supportive, and caring, and I know they made every effort to find us a car that would meet our needs at the most reasonable price that they could offer it to us. Their honesty, integrity, and caring is unparalleled.

M924

Dec 8, 2011

I took my 2011 Mustang GT in for regularly scheduled maintenance. The service manager was unable to help me with an issue that arose. I was later contacted by David Vorcheimer the General Manager who offered a solution to my issue. Dave has been very supportive and expedited the process. I promptly scheduled an appointment to have the issue resolved and am pleased with the results.

krausj66

Nov 25, 2011

I came to Maplecrest Ford to look for a new Ford F-150. Adam was extremely helpful during the whole process. He asked what I was interested in, and found me a truck that is exactly what I wanted for a great monthly lease price. I could tell that my business mattered to him, and it was truly a pleasure doing business with him. A+ Salesman.

boblegouche

Nov 17, 2011

Went to Maplecrest Ford of Mendham for a new Mustang after being turned off from other cars at other dealerships. Mickey helped us right away and was extremely friendly throughout the whole process. We quickly got the exact car we were looking for because of Mickeys diligence. Was recommended to go to this dealership and Im glad I did. Will definitely be recommending Maplecrest Ford in the future.

ssavitt

Oct 13, 2011

No nonsense, quick, efficient used car sale. Barbara understood what I was looking for, and that I wanted a simple clean transaction. She delivered on her promise, and made the transaction easy.

Bozy8684

Oct 11, 2011

My experience with Maplecrest Ford was outstanding! I went in to purchase my dream car "Mustang GT 5.0" Charlie, my salesman, couldn't have been more professional and accomidating! He went out of my way to make sure I got everything I wanted in my mustang. I would highly recommend this dealership, and especially the dealer! Spencer and the service department are to be commended as well! Looking forward to dealing with Maplecrest for many future purchases!

dcpower

Oct 6, 2011

Purchasing my Ford Escape from Barbara Hanson at Maplecrest Ford has proved to be a rewarding and highly satisfying event. A good trade in value along with a competitive sales offer has made Barbara someone I will return to for future purchases. Every service visit I am greeted with genuine interest in my vehicles performance and provided unwavering assistance.

jeanie k

Oct 5, 2011

This is our second F-Series purchase from Mr. Kozak. He is a wonderful person to work with and intend on using his services on other purchases in the futher.I was currently driving a 2008 F-250, and wanted to upgrade to a F-350 Diesel. He addressed all of my concerns, and answered all of my questions that I had asked, going from driving only Gas vehicles I was not really familiar with a Diesel Engine. Thank You Phil I love my TRUCK. Jeanie Kozdeba

stuttgart32

Oct 4, 2011

I made an appointment to bring in my 2011 mustang gt in to have it checked because of a valvetrain rattle. I purchased my car out of state (PA) so I was looking for a reputable dealer to bring it to and based on the reviews on this site chose maplecrest of Mendham. I made the appointment Monday, and told the service writer over the phone the issue which he said I would have to leave it overnight. Brought the car in on Wednesday which was my scheduled appointment and the service writer who also said he was the manager said he couldn't work on the car if it was engine related since I didn't purchase it there. Now I took time off from work, and had my wife follow me through an hour drive with traffic for no reason. I explained this to him he was absolutely not hearing my complaint and simply did not care. That is not customer service! Unless you live in the area don't bother or waist your time with this dealer especially based on this site's ratings like I did. They won't service your car if you didn't purchase it from them which seems to be their own policy not Ford's. Thumbs down!

carpat

Oct 2, 2011

It was such a pleasant surprise to find a car dealership that did not pressure me to buy a car! They seemed to be really concerned that I find the right car and options. Mickey, my salesman, was easy going, knowledgeable and very helpful. He answered all my questions in a clear, consistent way and is still helping me learn to operate my car and its features over a month after I purchased it. This indicates true commitment to me and I really appreciate that. I highly recommend this dealership!

dpclark84

Sep 28, 2011

This is my second car in nine months from Maplecrest. The service people were excellent, knowledgable and friendly. They handled my trade-in efficiently and found the model car I wanted very quickly. I highly recommend this dealership for their expertise and also challenge anyone to find a more pristine, cleaner operation anywhere.

mcfinex

Sep 28, 2011

Very helpful. Nice to work with. It was easy process from start to finish. I highly recommend Maplecrest Ford in Mendham. Also their service department is excellent .

rbergeman

Sep 27, 2011

I had an excellent experience at this Ford Dealership and specifically with Salesperson Barbara Hanson. Barbara was very knowledgeable, professional, and did not pressure us in any way. I would strongly recommend working with Barbara and the rest of the team at Maplecrest. I've been to other Ford dealerships in the area and, in my opinion, they do not measure up to Maplecrest.

JJP07083

Sep 24, 2011

About a year has passed since we came in to buy a new Ford Fusion. The staff at Maplecrest Ford made the experience so easy! I told them what I wanted and they guided my decision and found the exact car I wanted. This place is extremely welcoming without the highway mentality that plagues many dealerships today. I felt like a part of the family not just another customer. The finance manager was able to show me the best products. I love the maintenance package! I go in there and don't pay a cent for maintenance now!Thank you Maplecrest Ford of Mendham!JJP

asaurkraut

Sep 13, 2011

From the first time I contacted Maplecrest, they have been nothing but first class. When I first arrived they told me very simply, they are not a big, highway front dealership, you have to want to come to Maplecrest. From that simple statement, they have proved it was worth the trip. Each and every employee I met was professional and friendly. The vehicle I bought was clean and in better condition than I thought it would be. There was no pressure, or ansgt I had experienced at other dealerships in the past. Pricing was good, and fair. Justin followed up a few days after the sale. It was such a postive experience that if I were in the market for another car, new or used, I woudl shop again at maplecrest again.

gbk

Sep 9, 2011

The team at Maplecrest made my car buying experience a pleasure. Everyone was friendly and honest. They offered a great price and the team that showed me my car made everything easy. I would not only recommend them to my friends and family, but also, I cannot imagine ever buying a car any place else.

Bud Schwarz

Sep 6, 2011

WORKING WITH MAPLECREST ANDS BARBARA WAS BY FAR THE BEST CAR BUYING EXPERIENCE I'VE EVER HAD. THIS WAS THE 4TH MUSTANG I HAVE BOUGHT, 3 NEW AND 1 USED. WORKING WITH BARB WAS PLEASANT AND EASY. I TRAVELED 2 HOURS FROM MY HOME TO MAKE THIS DEAL. EVERYTHING THEY SAID THEY WOULD DO WAS UP FRONT AND READY WHEN I GOT THERE. I WAS IN AND OUT IN 1 1/2 HOURS. THE USED CAR THEY SOLD WAS PERFECT AND THEY WERE GREAT ON MY TRADE. I WOULD RECOMMEND MAPLE CREST AND IN PARTICULAR Barb Hanson to anyone buying a car.

Jon with Black Explorer Ltd

Sep 2, 2011

Initially there was some salesman confusion on pricing and warranty terms, but once resolved I have nothing but praise. The car I purchased had some minor, but difficult to isolate annoying electrical problems, and an a/c problem came up, too. All of this got resolved to my complete satisfaction thanks to Sales Manager, Rodrigo Filipe. He was a pleasure to work with! Spencer in service, too. They both supported my purchase in a way I won't forget and I just love the car! Thanks guys!

my12focus12

Aug 30, 2011

I cannot thank Charlie Samons and Maplecrest Ford enough! I wasn't prepared to buy a car and I explained all of that to Charlie over the phone. We talked and I was very-very wary over another car purchasing experience (which was just very unpleasant). Charlie promised me (even before we met), that he would make this a positive process and more importantly meet my budget needs. I had THE MOST POSITIVE experience that I have ever had at a car dealership and Charlie absolutely 100% followed through on his commitments! The entire staff that I met, including Rodrigo, were just great and friendly people. I am the proud owner of a 2012 Ford Focus, which is first and foremost, a reliable vehicle for me, it's an adorable car and my monthly payments are affordable.I did not sit in the dealership for hours and hours...I was in and out of there, with a brand new car in less than 2 hours!! And, it was a very - very pleasant and positive 2 hours.Thank you again Charlie, Rod and Don and the rest of the Maplecrest Ford staff for making my experience one that I will be bragging about for a long time!!

lindaplaut1

Aug 17, 2011

Charlie Samons made car shopping a great experience. He was professional and knowledgeable. He turned what I usually consider to be a chore into an experience to brag about! I would not hesitate to recommend Charlie and Maplecrest Ford to all my friends for their car buying needs.

escape2011

Aug 16, 2011

What a great experience purchasing another Ford vehicle from Maplecrest of Mendham. Barbara made the experience trouble-free and treated us like part of her family. I have already recommended her to several relatives and friends. Her personality made it extremely easy to negotiate and complete the deal. I would not hesitate to call on Barbara to purchase another vehicle.

Carol Wood

Aug 9, 2011

Charlie was the best. He spent a lot of time finding the vehicle we wanted and found it. The whole experience was positive. Then he was good enough to get floor mats I wanted 10 days later and was just as gratious as when we bought the car. We'll be back and have already recommended you to friends and our son.

aikiskip

Aug 7, 2011

we have been bringing cars to maplecrest for many years and the service dept is a pleasure to deal with. we just purchased a new car and charlie was also a pleasure to deal with and very helpful. we like the dealership alot.

susanramos5

Jul 28, 2011

Maplecrest Ford of Mendham consistently provides excellent customer service, flexibility, great pricing, and service with a smile. I've recommended Maplecrest to friends and family over the years and it's always positive! Go there to buy your next Ford!!

nrago

Jul 14, 2011

Barbara did a great job negotiating on my behalf. She help me get the car I wanted for the price I needed. She helped make sure the car was safe and clean.

don.gilmore

Jul 12, 2011

I initially selected Maplecrest because, of the five Ford dealers I reached out to for quotes on the internet, they gave me the best price on the model and options that I wanted. Plus, they were the closest to my home and it has a "local" feel. My subsequent experience, principally with Barbara Hanson, was probably the best and simplest of any car purchase I've had (in over 40 years of driving). Barbara worked tirelessly to find the car I wanted without any of the options I did not need. She fully explained all of the features of the car, including the electronics, which are quite daunting (for me!). I got a decent price for my trade-in everyone in the showroom was friendly and made sure I was being helped. I have had the car for less than wa week but am extremely happy with it. I will strongly recommend Maplecrest (and Barbara) to anyone who asks.

hollyfay

Jul 7, 2011

By far the best experience I have ever had in buying a new car. From the moment my family and I walked through the door, Barbara was friendly, informative, helpful and honest. Everything went so smoothly thanks to what I believe is Barbara's experience and hard work.

gamesmaster

Jul 6, 2011

The sales person (Barbara Hanson) and the manager (Dave Vorheimer) were terrific putting the deal together, giving me a reasonable price for my trade in and getting me my new car fast.

ggrodeska

Jul 4, 2011

Barbara Hanson is the saleswoman I dealt with at Maplecrest Ford. She did an outstanding job finding me a 2011 Ford Focus. Thanks to Barbara I was able to take a 2011 and 2012 focus for a test drive which helped me decide which year and options I preferred. She took the time to locate a car that I wanted ( this was not true of another dealership I visited). I feel that Maplecrest Ford gave me a fair price for my trade-in and excellent price for my focus. The staff at Maplecrest Ford are friendly, knowledgeable and I recommend them highly.

rugelime

Jul 4, 2011

A very pleasant experience from initial email queries, from the just looking first visit to the dealership, from the ordering process and to delivery. The sales rep answered all questions and went out of his way to learn about our vehicle that we ordered with a very infrequent configuration. He kept me apprised of the vehicle's production date and ETA for delivery. When the car was actually delivered, the dealership honored the trade-in value as promised 12 weeks earlier.Unlike our experience at other dealerships, the business manager did not attempt to sell us any unneeded extras. He merely fully explained the documents we had to sign and answered all our questions regarding extended warranties that we decided to purchase.A first class act all the way!

Kham123

Jul 3, 2011

My wife and I have purchased/leased several cars over the past 7 years and I must say the experience with Maplecrest has been the best yet. Everyone we dealt with has been extremely professional and knowledgable. You need to know that the reason we purchased the Explorer from your dealership is because of CHARLIE SAMONS. After test driving a Flex and Explorer at your dealership, we learned of a personal relationship at a competing dealership. This dealership was willing to sell us the same Explorer at a significantly reduced price as the owner of the dealership was a close friend of my father-in-law. Despite the opportunity to save significant $$, we decided to forego this and buy the car from Charlie. His honest, friendly, knowledgeable and flexible approach was excellent and completely exceeded our expecations. As the President, we really wanted you to know the personal impact that Charlie had on this deal. I truly hope the Services experience at Maplecrest is as good as the Sales experience. If it is, you have found a customer for a long time. Please pass along our thanks to Charlie and the rest of your staff.

lindamedore

Jun 30, 2011

After much research on a 2012 Ford Focus, we called Maplecrest Ford and inquired on a car we were interested in. From the start the experience was friendly and respectful. We were given ample time to view the vehicle and test drive, without pressure. We were presented a fair price and option to pick the vehicle up later that day. The purchase was hassle-free and very pleased with our new car!

marion.ceruzzi

Jun 30, 2011

I bought a Mustang car over the Internet. In dealing with Ms Hanson, she was always responsive to my email queries and phone calls. She followed up on all the requests. Upon meeting her, she was open, friendly without being pushy. She explained details about my purchase in a thorough and professional manner. All in all it was a pleasant interaction and I would recommend Ms Hanson for those wanting to purchase a car from this dealerhship.

rdebiasse

Jun 30, 2011

I have purchased two cars from Maplecrest Ford of Mendham in the last year and have been very happy with the service I received. Barbara Hanson is the salesperson I dealt with on both occasions and she has always been polite, informative and never intrusive or pushy.My wife even commented that the experience was so pleasant that she wished we could buy cars more often.

ken12

Jun 28, 2011

My experience with Maplecrest Ford was nothing but positive. I used this site to research who to contact at the dealership and I will say that Barbara did not disappoint. She was incredibly helpful, knowledgeable, patient, and kind throughout the whole process of buying my new car (Fiesta). I had specific elements that I wanted my car to have while in a time crunch (needed a car in under 3 weeks before I started my new job), which made the process of finding the car more difficult due to my demands. But Barbara was always available if I had any questions, kept me updated on the process of finding the new car that fit my needs, and she worked very hard to make sure I got what I requested at a price that fit my budget. I couldn't actually believe that we were able to pull it off in time. That's just a credit to what a great place Maplecrest Ford is and what a fantastic employee Barbara is. Everyone else I had an encounter with at the dealership was very kind as well. I would highly, highly recommend this dealership and especially Barbara. My experience would've been a nightmare if I had gone anywhere else.

dennissattely

Jun 18, 2011

Barbara was very friendly/kind to me. She show me how everything in the car works. There was no hassle and I would recommend anyone interested in a ford to meet with her. Other then that, everyone that I dealt with at the dealership made me feel comfortable and extremely happy with my purchase.

jpmtpm

Jun 16, 2011

We drove 2 hours to buy a car from Bob Feller because:1. They offered the best price on a new Flex (better than truecar.com "best price"2. They had a car we liked in stock3. Bob and Don were great to deal with via phone and email, and made it practical and quick to do the deal remotelyWhen we got there to buy the car:1.Bob was ready for us (and turns out to be just as nice a guy in person -- a real gentleman)2. The car and the error-free paperwork were ready3. We spent 2 hours at the dealership, much of which was with the car, where Bob and Mickey showed us features, and Sync operation

focusowner12

Jun 14, 2011

I had researched the 2012 Focus Online and had requested more info from a dealer located near me, which turned out to be Mapelcrest Ford. I connected easily through email and setup a time over the phone with Charlie. I was quite surprised when I got there and he had the model I was looking for already waiting for me to test drive. From that point on the level of comfort and expectations grew with this dealership far more than I have experienced with others in the past. I would like to extend sincere thanks to Charlie and others at Maplecrest who were very receptive throughout the buying process. I was also impressed with Charlie's responsiveness over several channels, including email and phone. I took some time to read some of the other testimonials on the site and I echo many of the feedback on Charlie's experience and personal touch!

guariox

Jun 14, 2011

I would like to thank Barbara for all the help in acquiring my new Ford Explorer. She is the most friendly car sales person I have met.

Joe C

Jun 14, 2011

I purchased a car from this dealer and from the time I pulled on the lot to when I left in my new car my experience was awesome. I didn't know what to expect as I wasn't that familiar with this dealer but took the advice of a friend who said to stop by at this dealer, a good group of people. He wasn't kidding and i'm so happy with them and have been so excited I sent out emails to all my family and friends about my experience. Highly recommend!!! Thanks Maplecrest!!!

dreijunge

Jun 10, 2011

Barbara went over-the-top with helping me purchase a new Ford Fusion for my Mom, who lives in CT. She located the car in MD, had it first brought to NJ for the transaction & then had it delivered to my Mom's home in CT. She followed thru on securing a safe, new car for my elderly Mom~so appreciate her going the distance for us!!

jlaird

Jun 3, 2011

the best car buying experience i have ever had, i will never buy another honda in my live, ford is where it at, great price, style and it is American. it was my life long dream to own a convertable and now i drive home every day with the sun on my face and people looking at me to see what it it that i am driving

eoc1435

Jun 1, 2011

I went to Maplcrest to lease a Ford Edge. The experience was great from start to finish. Charlie was very knowledgeable and very helpful. He was accessible when I had trouble with my cell phone synching with the car and great at answering all of my questions. I will definitely recommend Charlie (and Maplecrest).

harpbob

May 20, 2011

highly rate this dealer. as for service, i haven't had any repairs and so i didn't rate that but i will when i am there with repairs their is an issue with sync that Ford is working on .the usb port lockes up and you either have tu disconnect the battery, remove fuse, or do a complete reset in the sync software.. hope this gets resolved soon very anoying to me

smowers1

May 18, 2011

Have known Charlie for many years, and have bought many cars from him. As usual an easy and smooth transaction. All the people I dealt with at maplecrest went out of there way to make sure my car buying experience was exceptional.I will be reccomending all my friends and family, as I have for the past 5 years.thank you!

judyv

May 15, 2011

I have purchased many vehicles in my life, mainly imports, Lexus, BMW and Mercedes. My experience with Maplecrest was superior to any before. From the time I walked in to leaving with my new Explorer this dealership treated me in a first class manner. They truly went the extra mile!!! Thanks Maplecrest

claudia w

May 7, 2011

I had a fantastic experience from beginning to end> Barbara Hanson made finding and purchasing my new mustang a breeze. She walked me through everything I needed to know after I got my new car, and was incredibly helpful in finding a new convertible and standard Mustang for me. Another dealer told me they couldnt find a stick shift convertible in my price range. The entire staff at Mendham Ford was helpful and considerate, it was my first time buying a car without my husband and I felt well taken care of, satisfied and never pressured or taken advantage of. My first service was with Spencer, he saw to it that the car was taken in swiftly and I was able to get it back in time for work. I highly recommend this dealer and of course, Ford. I love my car.

jennem

May 3, 2011

This was a great experience! No pressure, but full of information and choices so I could make the right decision. I had time to test drive several different cars and make the right decision for me. The salesperson was highly informative and helped out a lot. Highly recommend to anyone needing a car!!

toys4all

May 1, 2011

Overall, my experience was great. The Ford Escape I leased met all expectations. Charlie Samons is one of the best sales associates I have ever dealt with. He was extremely knowledgeable on the vehicle and all its features. He took the time to walk me through the vehicle and physically show me how everything worked. The paper work was already prepared and organized making the delivery process quick and easy. At no time did any terms or conditions change and saw no "surprise fees". Besides Charlie's knowledge and professionalism, it was the little things that made me feel like a valued customer. On the day I picked up my new vehicle, it was parked directly in front of the dealer ship so that it was the first thing I saw when I pulled up.. All in all my Maplecrest Ford experience could not have been better.

dskis4food

Apr 30, 2011

Charlie was a pleasure to work with. He was able to successfully answer all my questions without pushing me towards a decision, which really put me at ease. I was very satisfied with my experience at Maplecrest Ford. I would recommend this dealership to anyone!

AM01

Apr 29, 2011

At the time I purchased my new car from Maplecrest I had my 2 previous vehicles both for 11 years. Yes, that's 2 cars in 22 years! Needless to say, I grow very attached to my cars and keep them in good condition. Ultimately because I have NEVER enjoyed the car-buying experience. That changed with my most purchase from Maplecrest Ford. I met Charlie Samons and explained my general trepidation, told him what I was looking for, and what my needs were. I believe and, more importantly, felt like he understood. Charlie was thorough, thoughtful, friendly, and genuine. He has a comprehensive knowledge of all the Ford vehicles and helped me narrow my decision to the vehicle that was best suited for me. Thanks to Charlie, I bought a car that fit me and met my requirements, rather than the one he wanted to sell to me. I felt comfortable with my decision and never second-guessed my purchase. Gone was the cold, calculated, difficult, and frankly, phony sales interaction that I disliked. There were no hidden fees or costs. No unexpected add-ons. No switches in vehicles at the last minute. Charlie explained all of my options, didn't use industry jargon to confuse me, and let me know exactly what I could expect next throughout the process. He keeps in contact with me to find out how I am doing with my new Ford and how I like it. I tell Charlie the same thing all the time: I love it. After keeping cars for such so long time, there should be no real surprise there. But what makes this time different is that I really enjoyed working with Charlie and Maplecrest Ford.

sportster

Apr 27, 2011

My compliments go out wonderfully to Maplecrest Ford and their crew! The sales information provided and test drive of the vehicle was very professional. The 2003 Ford Explorer I purchased had been detailed and was flawless. I felt very comfortable in the dealership and the staff were friendly. The price could have gone down a bit more due to the high mileage of 124,000 on the vehicle. The Explorer had so many nice features I was willing to accept the final price. The sales person did work out a price that sealed the deal. I love the Explorer and will be going back to Maplecrest next time I'm looking to buy a car.

kslack

Apr 25, 2011

I had no intention of getting a new car when I walked into the showroom. We were greeted so nicely and not pressured at all. The deal was too good to pass up. I traded in a mini-van for a Ford Escape. The rest of the family will check out Maplecrest when they are looking for a new car.

mssmfs

Apr 24, 2011

This was excellent car buying experience. Charlie was helpful, professional and courteous. Never any pressure. He explained the various options and programs. At delivery, he went over all aspects of the vehicle including the hands free option for my phone and all of the extra services available with the Ford Escape. I would highly recommend Maplecrest Ford and Charlie to all my friends and relatives.

njpc

Apr 20, 2011

Awesome. Phil pays great attention detail. He understands what the customer wants and does not try to up-sell. Phil took care of everything, including the financing. This was the 3rd vehicle that I have bought from Phil and will continue to buy my vehicles from him.

JHUBB

Apr 14, 2011

MY SALES PERSON, BARBARA HANSON, TREATED OUR SON ON HIS FIRST PURCHASE OF A NEW VEHICLE MOST MOTHERLY IN 2010. SEEING HER CARE FOR HIM IN HIS PURCHASE MY WIFE AND I NEEDED NOT TO INTERVENE ON EVERY ASPECT, PRICE-- NO NEED TO HAGGLE WAS THE LOWEST, FINDING THE VEHICLE HE WANTED-- WAS PERFECT--JUST WHAT HE WANTED--CAR PREP, ETC., AND THAT IS WHY I RETURNED TO PURCHASE MY FORD 250 LARIOT 2011. MY ENTIRE PURCHASE EXPERIENCE IS VERY ASSURING WITH YOUR DEALERSHIP BECAUSE OF MRS. BARBARA HANSON. THANK YOU, MR. TOM GIORDANO.

gmalaby

Apr 13, 2011

awesome experience all around from sales to service to management. this the 2nd vehicle i've bought in past 2 years and would certainly recommend this dealer to everyone. the entire staff made me feel very comfortable and made the process of buying this car very easy.

leona1

Apr 12, 2011

This is a professional and friendly dealership. My salesman was wonderful, he answered all my questions and went above and beyond too make sure this was the right car for me. I just love my Ford Fiesta! Also, my relatives and friends love it. Thank you, Leona Dolan

TCHarris

Apr 9, 2011

Our sales person (Barabara Hanson) was extremely knowledgeable about inventory, what was available, and didn't hesitate to make suggestions based on what she thought might meet our current needs. These two were extremely accommodating and personable. We didn't feel like we were getting the typical salesperson hustle to make a quick sale. Even after we purchase the vehicle, Barbara was incredibly helpful in setting up the Sync voice activated system, explaining the features, and took time to make sure we felt comfortable in understanding it all. Currently, we are more then happy with the vehicle and can only hope we see the same treatment from the service department in the future.

scoobydave

Jan 9, 2011

This small dealership appears to do a good job. Only 10,000 miles on our 2-year old 2009 Ford, but have not had much reason to see them other than routine oil changes. Unlike the other writer, who had less service than they wanted, I am happy when dealers don't try to upsell me on service. Also, it is the owner's responsibility to ensure that they follow service recommendations and keep good records (which reminds me, I go no receipt for the last oil change because their computers were down). Happily, I have been in the waiting area while a service tech advised an elderly woman with a troubling intermittent electrical system problem to wait until it occurred more frequently. He could not be sure the recommended $800 repair would solve the problem (it wasn't happening while in the shop), and didn't want her to be dissatisfied. The tech's patience and clarity in explaining the problem and the owner's options were exemplary.

Chelsea11

Sep 22, 2009

1. Paid for an extra 2 year premium warranty - found out later the mileage stayed the same.2. Still waiting for the refund of the difference between what I paid and the actual registration fee. It doesn't cost $175 to switch plates.3. The Ford car is same quality as a Kia or Hyandai but $5K more.This dealership bought the Wyman Ford franchise that was based in Maplewood NJ of which I was a customer. A franchise can be purchased - integrity can not.This will be the last new Ford I will ever buy. "Coulda had a VW"

sjd451

Jul 18, 2009

I have been giving them the benefit for years service would get better seeing I live close to the Mendham location. Unfortunately after two and one half years it got worse.Whenever I brought in the car for the 15,000 - 25,000 - 45,000 I was told everything was find and I didn't need any work. All work was just put onto my on-line Ford service page as "service maintenance". We took a filthy factory installed air filter out of the car after 42,000 miles and when I asked when it was changed prior there was no record and they just gave me a new one. There is no record of the transmission fluids and the radiator being taken care of during the first 50,000 miles. When I asked about this I was told These are automatically taken care of". Very vague paperwork detailing what was done to the car.When I asked why things needing to be fixed on my husbands car were brought up when my husband car was in for oil changes and I was never told of anything needing to be done - I was told mine was automatically taken care of without being told. The brakes were addressed after I asked to have them look at.Prior to traveling 3,000 miles with the car I had taken the car into Maplecrest for an oil change and tire rotation, telling them I was traveling alone - over 3000 miles and to make sure the car was trip ready. I was never told about uneven or worn tires, or the need for the wheel alignment.I had gotten a flat tire after I returned from my trip and took it to a tire center to get fix. All tires shown the wheel alignment was out of line and due to the uneven wear the alignment had to be out for quite awhile. With the amount of wheel and steering being off the wear on all four rotated tires would have not have happened in a short amount of time.I had called Maplecrest for a price quote on tires, I was told they would get me a price and call me back. No one called me back. A part was ordered for my car and was told the parts department would call me when it came in. Four days later I stopped by and was told part was in. Parts department didn't follow written instructions to call me.Maplecrest has also replaced original striping which was on the car when purchased. The hood had to be replaced due to a flaw on the underside of the front hood, so the stripe was put on the new hood and the back stripe was replaced by Maplecrest to match. Since the stripe was not put on properly and over the original stripe, I finally had them remove the stripes seeing the workmanship was flawed. I now have a stripe-free car and two straight cuts in the front and back of the car when the stripe was removed the second time. Maplecrest was the ones who striped the car two times and stated the stripes were there when I brought the car in. With the amount of things I have had with my car, I cannot believe I am the only one who has had shoddy service.

hollapm

May 7, 2005

Took vehicle in twice for service. Both items should have been covered by Extended warranty. Had to call Ford Customer service as Dealer said it was not covered. Ford Customer Service took care of it. Took in again for the problem they were suppose to fix. It got better until 500 miles after and it is acting up again. looking at a new dealership for service (still under warranty)