Used Cars for Sale at Marcotte Ford Sales in Holyoke, MA

Charles Aurnhammer

Mar 21, 2016

I cannot say enough good about the Quick Lane at Marcotte Ford...Time and time again, they have taken care of me, this last time, they waited for me to come and check out my problem, and it was closing time, I needed a battery in my wifes Honda pilot, Rob the asst Manager told me, we will wait for you, take your time... they are awesome at Quick Lane..they always take such good care of me...thankyou so much

David Baker

Mar 21, 2016

Great service, quick, friendly, and no pressure sales for stuff you don't need. Only thing missing is vacuuming the car but its not worth going to the other guys just to add a vacuuming.

Deborah O'Brien

Mar 21, 2016

Everyone is always polite and friendly. On the last visit people even opened doors for me! The work is done quickly and correctly. The waiting area is comfortable.

Katie Clifford

Mar 21, 2016

We needed to push up our appointment a half hour because we were held up at work. Thank you for your understanding.

Kenneth Mruk

Mar 21, 2016

The service as always was great. The staff which is an extension of the ownership are tremendous. There are not enough words to describe how great it is to deal with anyone from Marcotte Ford. I would never go to another dealership to buy/lease/rent a vehicle nor go anywhere else for service.

Luis Diaz

Mar 21, 2016

front staff was pleasantly nice and tech were prompt and quick service

Ronald Gregoire

Mar 21, 2016

just great people at Marcotte Ford your lub deptartment is excellent

Travis Williams

Mar 21, 2016

Everyone I talked with at Marcotte Ford was great. The sales people, Sales Manager Franny, and Mike Marcotte are all terrific, wouldn't hesitate to go back or recommend Marcotte to anyone.

Valued Customer

Mar 21, 2016

Excellent service for all our Ford vehicles. Chris Pariseau leads the way.

Marcy Reed

Mar 19, 2016

Great people at Marcotte! Helpful and took good care of us.

Nanck Brinkmann

Feb 23, 2016

The best in all New England!!!!!!!!. Wouldn't go anywhere else.1. 2014 Ford Edge Sport2. Service is excellent!!!!!3. The staff is amazing!!!!!

Dana Sicard

Feb 22, 2016

Excellent service!!! Thank You for breakfast!!! I'll be a customer forever!!!

Tracy Taylor

Feb 22, 2016

You had the part in stock that needed to be replaced!! a Mirror !! Thank you1

Lawrence Gustafson

Feb 20, 2016

Honest, reliable dealership that deals with you honestly and provides excellent service.

KAT

Feb 18, 2016

I have bought many cars over the years and find Marcotte Ford to be the very best place to buy a car. Friendly, helpful and honest. And love my new car beyond the best!

Carol Fyfe

Feb 13, 2016

I'm very satisfied with my service at Marcotte Ford. Very nice employees who care about their customers. The Saturday breakfast is a real nice gift to give to their customers.

Joanne Sykas

Feb 11, 2016

They took me right in and didn't take that long and they didn't say I needed anything unnecessary like other places I went too.

Paul Terkelsen

Feb 10, 2016

Marcotte is a first class organization. Focus tranny stinks.

Taryn Dunaisky

Feb 9, 2016

Steve was great - he helped me with my oil change, which also turned into needing a new battery. He called before doing anything we hadn't discussed and he was professional and kind. Im always happy with my experience at Marcotte. Everyone is always friendly there!Thank you!

Yolonda Smith

Feb 9, 2016

I purchased an Explorer for which I'm so happy I did. From the moment we walked up, spoke to salesmen, picked out the vehicle, spoke to the loan agent and to the service department we felt like home/ family. Excellent experience ! Thank you

Lucille Wieland

Feb 5, 2016

My husband and I purchased a 2013 C-Max Energi Hybrid. Both the salesperson, Mark Lyon and the finance person, Glen Gagnon were extremely helpful and gave excellent service. Our 2003 Focus ZX3 was in for repairs. The service provided was excellent.

Shawn Antunes

Feb 5, 2016

The service is always great in your service department. I am a little bummed that my car needs alot of work for a new car (Ford Focus), but that's how it goes sometimes. Because of their great service, I am willing to except the warranty issues...keep up the good work!

Jacqueline Katz

Feb 4, 2016

I always feel like my needs are important to get taken care of, for car and myself to make it as convenient as possible

Paul Goulet

Feb 4, 2016

As I have come to expect, excellent customer service. Keep up the great work!

Donna Myrick

Feb 1, 2016

Came in for my first service on my car. They were fast and courteous. Thank you!

Kathleen Labombard

Feb 1, 2016

Service was prompt. Staff was helpful. Helpful being able to use a loaner while my car was being serviced.

Allison Mccarthy

Jan 29, 2016

I recently leased a new Ford Focus 2015 from Marcottte Ford, I could not be more satisfied with my purchase. The whole staff was upbeat and happy to answer any questions and also proceeded with a follow up just to make sure I was happy! I would recommend everyone go here!

Amberose Soto

Jan 28, 2016

I just got a 2016 ford Edge and it was a great over all experience. No games no pressure very easy process. I would recommend to anyone

Valued Customer

Jan 28, 2016

Again, James Filomeno did an excellant job, new his product well, found me the truck i was looking for.

John Galecki

Jan 27, 2016

The people behind the counter are polite and my car is done fast.Great service.

Ken Mruk - Valued Customer

Jan 26, 2016

As always the service was great. Everyone in the service department was personable and efficient in completing the work and having me on my way.

Ron Aponte

Jan 25, 2016

We love the Service Department! Very well run! We will definitely return!

David Brochu

Jan 24, 2016

Service and staff very friendly. Went Tuesday free breakfast to boot great.

Michael Pelletier

Jan 23, 2016

Always a pleasure to get great quality on service provide by marcotte staff.

Robert Holmes

Jan 23, 2016

Stopped for a State inspection sticker and a oil and filter change. The Service dpt.took care of my vehicle needs and I was back on the road in no time. Great job.

Patricia Scanlin

Jan 22, 2016

As always, the service provided to me yesterday was great! The staff members are pleasant and efficient. I am well pleased.

Gail Bean

Jan 20, 2016

Staff is always gracious; breakfast was a nice treat!

Rachel Hernandez

Jan 20, 2016

Had my oil change and state inspection completed in a timely manner. And Marisol set me up with the Ford Advantage Program and now I am on my way to earning credit towards work done. And now I have just 3 more oil changes before I get a free one. !!!!!!!

Todd Anthony

Jan 20, 2016

I was in and out quickly and that is important to pretty much everyone! Thanks!

Jeffrey Hayden

Jan 19, 2016

Clear in terms of problem and options. Timely and effective advise.Thanks,Jeff

David Stewart

Jan 18, 2016

As is usual the service dept. out did itself both in courtesy and quality of work.

Obukohwo Urhiafe

Jan 18, 2016

I am very satisfied with Marcotte Ford otherwise I would have stopped coming a long time ago. I hope to be able to buy a new vehicle from Marcotte so I can continue going there.They are fast and try to tell you what options you have. They do not bleed you dry.

Cesar Lopez

Jan 16, 2016

Marcotte Ford is an excellent place to purchase and maintain your vehicle. Great people to deal with.

Anna Holhut

Jan 11, 2016

When I pulled into the garage I was greeted by a very friendly gentleman and then when I went inside another gentleman was also extremely nice. A+ for customer service. My vehicle was service in a timely manner. I was extremely happy with the entire visit to Marcotte!

Patricia Salvas

Jan 11, 2016

I needed an oil change etc., appt was 10:30, showed up early and was taken. Enjoyed a great breakfast at the Lugnut Cafe, took my coffee in the wait room, read the paper, enjoyed the TV. Everyone was pleasant and courteous and soon was on my way. Thanks again Marcotte Ford.

Patrick Ascolese

Jan 11, 2016

it was fine; except I find it rude that you require at least 50 characters

Alice Zedonis

Jan 10, 2016

I had a problem with starting my 2011 Ford Edge on a very cold day. I called Marcotte Service Dept. and brought the car in the next day for a new battery.

Rene Faivre

Jan 10, 2016

As usual the service was quick, and courteous. Always enjoy having my cars serviced there.

Daniel Delude

Jan 8, 2016

Steve in Sales was very professional and helpful - Service Dept was quick to respond to any issue or question. The Fusion Energi is a very advanced and technical car. Many extremely cool features and the Staff at Marcotte are up to the challange

Darren -AssT Fleet Manager

Jan 8, 2016

Service is great and Michelle Mathieson is wonderful to deal with!!

Steven Thibault

Jan 7, 2016

As with any car dysfunction it can be stressful and worrisome. I have had only reassuring ,timely and trusting relationships with the people from Marcotte. Thank you so much for putting us at ease and as always correcting the problem efficiently.

Beth Marshall

Jan 6, 2016

I leased a 2016 Ford Escape. Our sales rep was Jeff Duffy. He was extremely patient with us throughout our decision-making process - there were SO MANy options to decide on!

Mary Caron

Jan 6, 2016

Service was great. Friendly atmosphere, job done quickly and as promised

Pioneer Landscapes, Inc.

Jan 6, 2016

This is my third truck I purchased in 6 months. Ron Toelken has been great to deal with. I have purchased several trucks from Ron in the last 10 years. I'm glad he is apart of the Marcotte team now.

Robert Bardon

Jan 6, 2016

Friendly staff, good service, good breakfast. Will come back again.

Cheryl O'Connor

Jan 3, 2016

Top notch as we expected everything would be and was very quick

Edward Ayers

Jan 3, 2016

They have a customer for the rest of my life, I felt at ease knowing that they would fix my f150

Laura Piquette

Jan 1, 2016

I walked in and they immediately knew who I was (my husband had called about a flaT tire early that morning). In no time at all I was on my way home!! Amazing service and friendly staff!!!

Jill Putala

Dec 31, 2015

Service department delivered what they promised and indicated some maintenance items will be needed in the future without pressuring us to do something now that was not needed as of yet.

Randy Malek

Dec 29, 2015

We have a 2015 Ford Edge purchased at Marcotte. This was our first oil change. It was free! It was timely! It was hassle free! Every experience I have had with Marcotte, from the initial purchase of our vehicle to this, out first service has been a great experience. I highly recommend Marcotte for purchasing a new vehicle right down to the friendly staff and excellent service department.

David Baker

Dec 28, 2015

great service, courteous, quick. Happy with every visit so far

James Cooley

Dec 28, 2015

We had a 2013 escape on lease turned it in for a 2016 escapeand We could not be happier. your service Department,sales,financeare top notch all the way to the end.and that's the reason we came back.

Mary Prior

Dec 28, 2015

It would be nice if a service tech or writer went over the repairs to the vehicle instead of the clerk (they did not repair the vehicle and therefore have no idea of the repairs done or of future repairs) also at the same time, that individual could explain future concerns and any call back updates.

Waclaw Guzik

Dec 26, 2015

Everything went fine, great service, very nice people and I would recommend working with them.

Jeremiah Cain

Dec 24, 2015

Made me feel like a valued costumer. Fast on and out

Donald Heroux

Dec 22, 2015

SERVICE WAS GREAT & FAST. OH & THE BREAKFAST WAS GREAT ALSO.

Lindsey

Dec 21, 2015

This is my fourth vehicle from Marcotte! And our family's fifth. We go back because the staff is great to work with. We also get our service done there and find the service department to be well run. It helps to have the loaner car when one is in the "shop". We highly recommend Marcotte to everyone in the market for a Ford.

John Methe

Dec 18, 2015

Ford F150 had problem and needed service. Every encounter with staff was pleasant and friendly.Mechanical service has been fine. What was fantastic was the free loaner because I purchased my Ford at Marcotte.

Bruce Lukasik

Dec 17, 2015

It was good experience and the staff was very helpful!

Stu Lempke

Dec 17, 2015

Mike and Brian were great to deal with! They really took the time to make sure that I got the right car! I'm a returning customer and will be back for my next car for sure. Marcotte Ford is a GREAT place to buy a car!

Charles Aurnhammer

Dec 16, 2015

Brought 2014 F150 Limited in for a flat repair, I was treated excellently, my truck was taken in right away, and within 30 mins it was completed... once again, the Quick Lane delivers on there promises... awesome job!!!

Desiree Bellor

Dec 16, 2015

As always a pleasure. The service department was professional, friendly and ran on time. My salesman made a point of coming over to say hello and visit with me. The very delicious breakfast that was available, was an extra bonus. Thank you yet again.

James Devine

Dec 16, 2015

Great service. It was timely and thorough. Very professional.

June Greenwood

Dec 16, 2015

They fixed a tire and I was on my way - good job! They fixed a tire and I was on my way - good job! They fixed a tire and I was on my way - good job!

Karen Croisetiere

Dec 16, 2015

Staff was friendly and helpful, when something was wrong, they fixed it immendiately

Marangel Alomar

Dec 15, 2015

I have a good experience with you and nice service. Keep the good work and service.Thank you!

Vic P

Dec 14, 2015

Quick and easy. They even provided a nice hot breakfast.

Llc Exploria Productions

Dec 13, 2015

The sales team at Marcotte is the best I have ever experienced.

Robert Marchewka

Dec 13, 2015

The service department always resolves my vehicle's issues.

Debra Roberts

Dec 12, 2015

All good. Would have liked suggestion of calling ford for coverage of sensor power door buttons. Called on own

Hector Cruz

Dec 12, 2015

I just want to say thank you. I have not had the best luck with this car purchase (had to have some unexpected work done an the car since month one). However, pertaining to this service transaction; Jon R. was pleasant, and addressed me in a professional manner. I purchased a pontiac grand prix in Feb from this dealership. I love that I'm offered a loaner car while they work on the vehicle!Again, thank you.

Jeff Harrison

Dec 11, 2015

Good, honest no-nonsense service. No trying to sell you something you don't need, just good, clean, accurate work. Manager Rob does a great job. Thank-you!

Susan Aiken

Dec 11, 2015

My son decided to give me a remote control for Christmas so I called got an appointment quickly and it was installed faster than expected. The fact you provide a loaner car is an outstanding bonus. They also did my inspection sticker. Marcotte is great!

Peter Roy

Dec 10, 2015

Very fast and complete, came in for a safety recall they completed that day and all so give my wife a ride home

Robert Allen

Dec 10, 2015

Call-back service for transmission module for 2012 Focus. Scheduled appt./was taken in right away/took less time than predicted. Everyone courteous and friendly. Totally satisfied. My only dissapointment was finding out Patrick no longer worked in sales. I really felt comfortable with him.

Christopher Zawacki

Dec 8, 2015

We purchased a Ford Transit 250 thru the Commercial group. James was very responsive and helpful during the entire process, would recommend him to others.

Lawrence Gustafson

Dec 8, 2015

Purchased and serviced a 2014 Ford F-150 pre certified used truck at Marcotte Ford. Very satisfied with all interactions with this dealership.

Patrick Ascolese

Dec 8, 2015

I always get consistent,good, friendly service at Marcotte

Christina Aponte

Dec 7, 2015

Service Staff was great and very accommodating. Jeremy in sales was very patient and professional!!

Robert Ackerman Jr Jr

Dec 6, 2015

free car rental was great. they found a problem and told me it was under warranty instead on trying to charge me. i like honesty

John Pollard

Dec 5, 2015

Very fast service and breakfast was wonderful ,great dealership

Melanie Peetz

Dec 5, 2015

I was very satisfied with the service I received at QuickLane when I purchased my tires.

Douglas Fowler

Dec 4, 2015

Traveled 76 miles to buy a blue left 2015 f150.Showed up at 700 on black Friday Dealer Sales department was scheduled to open at 900.745 I was going for a test ride friendly staff general manager came in early to close the deal.I was able to nogiate a great deal even better than the best lost leader pricing advertised by the largest Dealer in the state.Very happy with the deal.I wish I lived closer and could have taken advantage of there service department.

Joseph Sieracki

Dec 4, 2015

I have to say that yesterday's visit was more positive than I have had in the past. I went in early for just an oil change; 7 am and have to say that this was one of the BEST experiences that I have had. I have to give credit to James Broz.... your Service Adviser who is one of the main reasons why I keep coming back. From the time I pulled my Ford Edge in, I was greeted by three workers who directed me to the service door, and then Jim who even at that early hour was awesome in getting my car set up and explained about a recall that is forthcoming. Overall, GREAT Job to Jim B and staff. Thanks for making me feel relaxed and comfortable. Sincerely, Joe Sieracki, Jr. Proud 2010 Ford Edge Owner.

Ken Patenaude

Dec 4, 2015

The experience wasn't what I was expecting as I came in for a $40 oil change that included a 65k checkup. I left having to replace my rear brakes $477 later. All in all it had to be done and Marcotte did a good job. Thank you

Gordon Quinn

Dec 3, 2015

Tuesday started off my day with free breakfast and then a ride to work...the end of the day I was picked up as my car was ready

Mike Wingate

Dec 3, 2015

Extremely easy; made an appointment, was greeted when I arrived by Jim in the service department. Told him what I wanted done, he said he would call, he did. Truck ready next day, day before Thanksgiving. Told him couldn't pick up until Friday. No problem, go Friday, greeted again, paid bill, very easy.

John Caligaris

Nov 26, 2015

Went in without appointment and was out in 40 minutes - excellent services

Melanie Laplante

Nov 25, 2015

It took over an hour and a half to get my oil changed and tires rotated, this took place on a Monday morning, I do not know if this is normal.

ST Floor Covering LLC

Nov 25, 2015

The 2015 Ford Transit Connect just needed a oil change. What we appreciated was when I called for the oil change, I was told to bring the truck right in. That kind of service is critical in our business.Thank you!

Gerardine Laprade

Nov 24, 2015

Was looking for a used car, liked the Ford Fusions, had a really great agent, Andrew Tesini, who reassured me about the vehicle and it's reputation. I have been driving my 2011 SE Fusion for about a month and I like how it handles. Definitely am enjoying it. I would like,though, more information accessories ( such as tire pressure warnings and temperature etc...) like in the new dodge dart. Othewise it's great and like the style and look of the 2011 front end.

Patricia Salvas

Nov 24, 2015

I had experienced a "hesitation" as I accelerated and when I had my 2nd oil change I mentioned it. I was told is was a defected clutch in the transmission and a part had to be ordered. It took a couple of months but I got the call and brought the car in and left it a couple of days because I was going out of town. Jim in parts dept. called me and said the car was ready... and as I drove it out of the driveway, it was like a new car. Wished I had complained sooner. They did a terrific job... first time.Thanks

Kathleen Williams

Nov 23, 2015

The service staff are very helpful and honest. My car was accurately diagnosed and resolved. I asked for help and was greeted kindly and they were happy to help.

Alice Zedonis

Nov 22, 2015

I had an oil change and inspection sticker done. Everything was done well and quickly.

Andrew O'Gara

Nov 22, 2015

I'm sorry for not responding sooner but I don't check my email that often. Sometimes once every 2 weeks. I thought the service was great and the work was completed quickly. I'm hoping that some time next year I will trade my van in for a newer one. Thanks.

Margaret Chamberlain

Nov 21, 2015

This was my 1st service on my 2013 Escape which I purchased this past spring.Marcotte service certainly deserves to be prefered!!Courteous staff.. I dealt with Jim. Very accommodating!

Deborah O'Brien

Nov 20, 2015

As always, people were polite, friendly, and efficient. I had routine service (oil change) and it was done very quickly!

Henry Drapalski .

Nov 20, 2015

Marcotte Ford Dealership has exceeded our expectations at every step. From Andrew helping us complete the purchase of our Ford Escape to the efficient, pleasant and reasonable priced service. We would not hesitate to purchase future vehicles from Marcotte.

John Hoime

Nov 20, 2015

Great service and great people all around!! Would recommend Marcotte to anyone

Michael Mathews

Nov 20, 2015

I routinely have my high mileage vehicle serviced at Marcotte Ford. Great service as usual on 2007 Taurus. Both the service adviser and the vehicle technician did a great job.

Peter Krisak

Nov 20, 2015

Fsst, efficient service. Came in without an appointment and was accommodated immediately. The quality of work is always excellent and accurate. Whenever I needed service that was to take some time, a loaner was provided to me. The staff is always very friendly and helpful and I will continue to have my F-150 serviced at Marcotte.

Debra Mazzaraco

Nov 16, 2015

People are so helpful. Always do a great job on my car!

Donald Pare

Nov 16, 2015

As always, I'm completely satisfied with the service department. The only complaint I have, this is the second time this has happened. Last year, my "Check Engine Coolant" lite came on, and I was charged $28.00 to have the lite reset, which I did get reimbursed for.Again, the lite came on, and I was charged $49.50 to have the coolant tested and the lite reset. My truck only has 39K on it and I can't imagine the coolant going bad with such low miles.That is my only complaint.Don Pare

Judith Chelte

Nov 16, 2015

Efficient, concerned, personable. Both Jim and Michelle helped me. Michelle has already scheduled an appointment for a recall and for a MA Inspection Sticker in January.

ROCKRIMMON A/P

Nov 16, 2015

NO HASSLE THE LOANER CAR WAS WAITNG AND READY TO GO VERY PLEASE GOOD JOB.

Stephen Levine

Nov 15, 2015

Thanks for your consistent friendly and competent service.

Daniel Dziobek

Nov 14, 2015

Always happy with Ford service. Have been going there since truck was new.

Lindsey

Nov 14, 2015

I always have a good experience at Marcotte. It's why we keep going back!

R Patricia Grenier

Nov 14, 2015

My family has been purchasing vehicles from Marcotte Ford 3 generations. Our experience has always been excellent. They are always very professional. They go out of their way to provide the best customer service.

Colleen Maron

Nov 13, 2015

It was very fast, convenient, professional and friendly!!!

Deborah Methot

Nov 13, 2015

Staff at Quicklane are courteous , professional and efficient.

Don Durand

Nov 13, 2015

Great Customer Service, fast thorough service and even with a walk-in and no appointment!!!Awesome business at EVERY visit!!!

Joseph Ball

Nov 13, 2015

I was running a tight schedule and your service team got me in and out in record time making it possible to pick up my next cargo on time. My 3 year old grandson!

Carol Terry

Nov 12, 2015

The service we received at Mascotte was as good as it gets. Everyone was courteous, our truck was ready quickly. We drive an hour to get to Marcotte. There is another Ford dealership half an hour closer but no one else is going to work on our truck!

James Tisdell

Nov 10, 2015

Service was good as always. Jim always does a great job seeing my needs are met. Only issue was when I picked up car I found oil residue on my console which may have been left by person working on my car, which ended up on my shirt when I put my elbow on it.

james malaquias

Nov 9, 2015

1st class service, worthy of future service.Definite a place to use for all repairs.

Rene Faivre

Nov 9, 2015

My wife and I went in to get our annual inspection sticker. We were advised that there were several folks in front of us so there could be a wait. The good news is it was Saturday morning in which the Lug Nutz Cafe was in operation. We had our breakfast and chatted with another customer. About an hour later the lady we sat with was told her oil change was finished, shortly thereafter so was our Explorer. Truley a wonderful experience.

June Greenwood

Nov 8, 2015

A loaner was pre-arranged by the dealer because the recall fix was going to take 24 hours. Nice job!

John Pitoniak

Nov 4, 2015

Service staff was very helpful and the best thing; my interior was spotless with no oily signs of service work being performed on the truck.

Betrina Davidson

Nov 2, 2015

Quick service & great staff!! Always love going there on Saturday morning cause I can have breakfast wile waiting on my truck to get serviced

Heather Sumruld

Nov 2, 2015

Great staff, and quick turn around time on service of the vehicle

Donna Wisniowski/Glenn Wisniowski

Oct 30, 2015

It took way too much time to do the job that usually takes about 45 minutes, took close to 1 1/2 hrs.Staff could of at least informed me that oil change will take longer than expected.Was not happy at all.

Pauline Sosnowich

Oct 28, 2015

I had a flat tire on my way home from work on Monday. When I got home, I called Quick Lane and the the Service Advisor brought up my profile. We talked about what I wanted and what they could do. I dropped the car off on Tuesday morning and was taken to work by a very nice driver. When I picked up my car, I received the same courteous service that I received over the phone on Monday evening and Tuesday morning. You have great employees that work at Quick Lane.

Andy Felix

Oct 27, 2015

Ron was great to deal with. Very knowledgeable. Thumbs up job

Kathleen Mullin

Oct 27, 2015

Great service. Always friendly and willing to explain what is up with the car. Never over sells!

Suzanne Walton

Oct 27, 2015

Our experience was great they got my car in and out in the time frame they said they would.

Lisa Pignatare

Oct 26, 2015

Nicole was very pleasant when I purchased my 2011 Escape. Marcotte was willing to negotiate pricing while another ford dealership wasn't. They also gave me a good offer on my trade in, a 2008 Fusion. Will be telling friends and family.

James Newcity

Oct 25, 2015

Excellent staff, very friendly, helpful and prompt. My experiences at your dealership are always positive.

Wendy Delcamp

Oct 24, 2015

Once again the service was top notch from start to finish. My car was in for an oil change and needed one tire replaced and another fixed. So happy that I opted for the tire protection package when I purchased the car. All the service was done in a timely manner and I was in and out and back on the road in no time.

Gordon Quinn

Oct 23, 2015

I arrived just after they opened staff couldn't have been nicer.... They put on the decaf coffee for me immediately

Scott Hampson

Oct 23, 2015

Service staff was great, repairs completed on time

Susan Cousineau

Oct 22, 2015

Was quick, respectful, and relatively painless. :)

George Dechert

Oct 21, 2015

Great service all the time also the hours of operation really works for me since I work from 8am to 6pm. Thank you

Kenneth Barrows

Oct 21, 2015

Repairs to a broken drivers' side mirror of my F 150 truck were done quickly--in less than the anticipated time--and professionally. I was treated with respect and I will definitely return to Marcotte for any future necessary repairs.

Richard Myrick Jr

Oct 21, 2015

I came in for a 65,000 mile service. After the service there was a vibration when I drove on the highway. I called Monday and Service took me in the next day right after I got out of work. Car is fine now.

Brian Daly

Oct 17, 2015

I have been with Ford for the past 7 years with my Escape. I have always had great communication and excellent service with the service department. I have sent many people to buy a vehicle at Marcotte Ford. I think they have the best deals and they know how to give excellent customer service.

Salome Dewey

Oct 17, 2015

2015 CMax energi. Had oil change as we had put 4k highway miles. Staff very helpful in confirming our concerns with time for oil change. Engine worked while on highway. Great service

Donald Boileau

Oct 16, 2015

i bought our 2013 ford turaus in nov. 2013. the sales person mr. duffy was very helpfull as was all who helped me to purchase our car. the service at marcotte has always been the best. we will be in the market for a new soon and we will certanly go to marcotte.

Jane O'Leary

Oct 16, 2015

Everyone was very nice. However I didn't understand why you charged me this time for my tire repair. I bought the tires from you and you didn't charge me a few months back for the first tire that needed repair.

John Pollard

Oct 16, 2015

Very good service and gad my truck all set in under an hour?

Paul Terkelsen

Oct 15, 2015

focus... has transmission issues... you guys have been great with it... I think the tranny is still a problem for ford but you know that.

Timothy Youngblood

Oct 15, 2015

I purchased a 2010 cargo van from out of state. It was the smoothest and fastest process I've ever experienced when purchasing a vehicle. Max had everything taken care of before I arrived and is a real pro. Well done!

Debra Mazzaraco

Oct 14, 2015

They get me in and out quickly, Everyone there is helpful and friendly. Great place to do business

Frederick Gariepy

Oct 12, 2015

It was just an oil change and inspection you guys did great

Kristen Michaelian

Oct 12, 2015

I have a 2009 Ford Escape and I absolutely love it. The staff is really helpful and friendly and they had a rental car for me ready to go until my car was ready to be picked up!

Betsy

Oct 10, 2015

I am so thankful to Jim, the excellent mechanics, and all the staff. I had an unexpected warning light come on as I arrived at work in Springfield. I have a 2014 Explorer and the warning involved my tire pressure. I did not want to leave work at the end of the day and see a flat tire. Jim let me bring my vehicle in right then and my tire pressure was adjusted (and the point services provided as well apparently). I now understand that this may be an ongoing issue as weather temperature fluctuates, but there was no way to know unless the problem was diagnosed properly. As the days get shorter, it was a great source of comfort to have the Explorer checked sooner rather than later. Many thanks to all, (PS: Jim offered a breakfast card, but I was too nervous to eat.)

Charles Bradshaw

Oct 9, 2015

Everything spelled out clearly regarding total cost--questions were answered concerning previous tire deals.

Kenneth Mruk

Oct 8, 2015

Staff as always are great. They know the customers and vehicles and do a thorough job and insuring that the vehicles are always completely serviced. The service is always "top knotch".

Maxine Brodeur

Oct 8, 2015

Prior to my visit I called to see about alignment , oil change and possible brakes after my new tires were purchased . Rob who took the call ans phone professionally and courtesy . Next day was treated the same, good news didn't need brakes. I recommend Quick Lane to everyone who wants fast courtesy service.

Dale Renfrow

Oct 7, 2015

Everything went well, and the service staff was very professional. I give a shout out to Jim as he helped me get my car finished in a timely manner, and kept his cool even knowing I was being a bit pushy to get my car back. The only thing I was slightly discouraged with was, my car was given to a tech. that worked second shift, so it would sit during the day and only get worked on in the evening. Which I had a free loaner so it wasn't a big deal, but I also paid for insurance on the loaner so each day cost me more money.Overall my experience with Marcotte has been awesome from day one when I purchased my 2013 Taurus and I anticipate our third vehicle vehicle to come from Marcotte as well. Keep up the great work everyone!

Beverly Wilander

Oct 6, 2015

Your team at Marcotte is amazing and I love my car. Three years ago Bonnie helped me lease my 2013 explorer and Patty helped me with the financing. Today, Patty helped me buy out the lease because I love the car so much! And I can't forget Brian, who has been my go-to service guy for at least the past five years. I will definitely continue to recommend Marcotte to my friends and family and hope you will pass along my compliments to your team.

David Gleason

Oct 6, 2015

I always go to Marcotte Ford for their great service. I appreciate getting a loaner when my car will be tied up for the day.

Robert Stoops

Oct 2, 2015

The truck is great.The only problem I have is the Bed Liner is not in just right.

Bonnie Emerson

Oct 1, 2015

I highly recommend Marcotte Ford to people. I actually have sent someone there to purchase a Ford Focus. I recently purchased my focus and had excellent service although I am not totally happy with the car. When I called for service two weeks ago, I was spoken to very rudely by the woman in the service department. She was abrupt and didn't seem to care about what I had to say. I sometimes feel as though excuses are made for the issues at hand.Overall, the sales department is great, and the service techs are as well.

Denis Andre

Oct 1, 2015

The service representative was polite, took my info and had my car work on and was completed in a little over and hour.

Bob Boydston COO University Products Inc.

Sep 28, 2015

nicole was excellent she kept me up to date on the arrival of the vehicle and made the process very simple hats off to a job well done.

Joseph Tavella Iii Iii

Sep 28, 2015

Once again the service was extremely fast, friendly and well priced. The Service department is one of (if not ) the best around. Thank you.

Katherin Walaszek

Sep 28, 2015

Service was prompt and complete. My 2007 Ford Ranger was checked over and all needs attended to. Thank you for your courteous service.

Lorena Frank

Sep 28, 2015

I purchased my very own first car, a 2013 Ford Focus from Bonnie Nieroda and I love the car. I never knew how to drive a standard, but now I do! It's really fun, actually. Bonnie was very helpful and I am very satisfied with my new vehicle. Thanks, Bonnie & staff at Marcotte Ford!

Arthur Geoffroy

Sep 25, 2015

my problem was repaired rather quickly as it was only minor, The service Manager had the mechanic on it as soon as I arrived and it was repaired in a short, time, all is well hats off to service department, that is why I go to Marcotte Ford

Robert Gagnon Ii

Sep 25, 2015

ALWAYS FREINDLY AND HELPFULL, QUICK SERVICE AND CONVIENENT NO APPOINTMENT NEEDED, GREAT TO SEE THE SAME TECHS TO WORK ON MY CAR

Carlos Cruz

Sep 18, 2015

All good .fusion 2010 an edge 2012 sale people really helpful and the manager in service really helpfully in take care all, not complaining,good people ?

Paul Lodola

Sep 18, 2015

This was the best service I had received compared to the previous visit.Communication was at its best compared to my previous experience.THANKS AGAIN

Molly Smith

Sep 17, 2015

Very helpful! Everyone there had a wide knowledge of the cars I wanted to look at. They were on top of my budget, as well as what I was looking for.

Robert Bezio

Sep 17, 2015

les associate was great and very patient with us. Always have enjoyed your service staff. Your parking situation is pretty awful and your waiting room needs to be larger and better appointed. The waiting area in the service area up the street is fine but kept too cold. Finance process, although staff was great, took much too long and is designed to sell stuff rather than just do what is required to complete the necessary finance process. Hated the interest rate which came close to killing the deal. 0% is a big incentive for sales as I'm sure you are aware.Love the breakfast, nice touch.

Sara Durand

Sep 13, 2015

Very fast and was treated with respect. Always a positive experience.

Edward Brown

Sep 11, 2015

Service was fine. I trust the advice of Bryan Garzinski as "my service advisor" . I know nothing about cars, so I follow his recommendations. He also sees that I am treated well in all aspects of my service experience.

Obukohwo Urhiafe

Sep 11, 2015

I am satisfied with the response and the ride back home. As for the quality of service I will know over time if indeed the jerking problem was fixed. I hope so. But overall experience was OK.I did not buy a vehicle.

Patrick Sugrue

Sep 11, 2015

It was good all round and always a great experience very clean facilities and very helpful staff Thanks Pat Sugrue

Ronald Gerlip

Sep 11, 2015

very professional, kind, helpful and generous with compliment breakfast.

Ronald Jackson

Sep 11, 2015

I can't tell you how long it's been, but it goes back many years that I have been dealing with Marcotte Ford and my long-time friend Bill Enko. All of my Ford vehicles have been serviced by Marcotte and I have always found the Service Reps very friendly and helpful and the mechanical staff has always done a top-notch job. Why would I go elsewhere? rej

Sr Robert Gagnon

Sep 11, 2015

service was very goodRob did his best and the out come shows. very happy thank you

Steven Barbacki

Sep 10, 2015

Better beverage choice for those waiting... Not everyone drinks coffee!

CITY MACHINE CORP.

Sep 9, 2015

F250 Service was very good. Staff very helpful in finding the package I wanted.Will recomend and buy from Marcotte in the future.

Glen Sexton

Sep 9, 2015

loved dealing with Andrew, great personality and not pushy

Carolyn Gosselin

Sep 8, 2015

Staff is always very helpful and pleasant! I don't have enough to say that will take 50 characters! :)

Gary Hebert

Sep 7, 2015

I just got an oil change. It took less that 35 minutes. Rob was very professional. He explained what was done and what should be done next. Very helpful

Michael Mathews

Sep 6, 2015

I have always enjoyed the excellent service at Marcotte,

Paula Gaudet

Sep 3, 2015

The people at Marcotte are always great at what they do... they greet you, are polite when taking down your information and good at the estimate of time necessary for the completion of the work. There is no pressure to spend extra time or money on things you didn't know you need (and most likely don't really need).I have been going to them since I moved to this area back in December 2000, and I see no reason to make a change to any place else.

Philip Klimoski

Sep 2, 2015

a call to let me know the the truck was done would have been good.

Darlene Sullivan

Sep 1, 2015

Excellent experience friendly organized definitely will referr you to someone.

Fred Rodriguez

Sep 1, 2015

Very friendly staff who can't do enough for you. That's why we've bought 4 vehicles from Marcotte since May 2015.

Salome Dewey

Sep 1, 2015

Enjoyed doing business with Marcotte Ford. No pressure sales, asked what we wanted and showed us various vehicles with options. Sales Person Nicole, did an excellent job and listening to our desires for the vehicle we were searching for. Very friendly atmosphere and will purchase/lease once again in the future.Thanks to all

John Pollard

Aug 31, 2015

I purchased 2 vehicles from Marcotte ford and had no problems and I like the free breakfast on Saturday ?

Cheryl Williams

Aug 30, 2015

2003 Explorer in for oil change. Staff was fast and efficient. Only complaint I have is when I arrived home, after tires cooled down. I checked air pressure in tires, they were all close to 40psi. The paper work from the oil change states that the tires were all set to 35psi.The door jam sticker states that the front should be 30psi and the rear should be 35psi.

Lindsey

Aug 30, 2015

I've bought my last three cars from Marcotte. I like the staff and the service and service department hours are great!

alik77

Aug 29, 2015

The reason we bought our car here is the loaner program, which says that if you buy a car from Marcotte, they will provide a free loaner anytime your car is being serviced. Today is the second time when the service department is telling me that the service I need to have done "doesn't qualify time-wise for the loaner". Nowhere does it say that there is a minimum requirement of hours in order to get the loaner, they are just making this up as they go. I talked to Greg, the service manager who told me that even though it doesn't say anywhere that there is a minimum service requirement, it also doesn't say that there is not and therefore the service which they estimate to take an hour will not qualify me for the free loaner. So now I have to be be late for work and even though the quoted time is an hour, it always takes longer (and this is work for a recall from Ford). If you are considering buying a Ford, go to Sarat Ford in Agawam, they are a great dealership and they actually keep their commitments. DON'T BUY FROM MARCOTTE, THEY LIE AND YOU WILL BE DISSAPOINTED!!

Gregg Alexander

Aug 27, 2015

Our experience with Marcotte Ford has been very good and positive. Our 2013 E-250 Van was overdue for a check,and when my husband arranged the appointment he asked for as early a time as possible and he was quickly obliged! The visit went well,all fluids checked and topped-off, and our van given a clean bill of health! Excellent service---thank you! Gregg & Monica Alexander

Amy Driver

Aug 26, 2015

I purchased a used 2014 Ford Focus hatchback, it has a sunroof, nice wheels and leather interior. It is not as comfortable as my previous Ford Five Hundred, which I loved. The new Focus is a smaller car which I needed for our new & smaller 2-car garage. But I am not in love with the Focus the way I was with the Five Hundred. The experience with Marcotte Ford was excellent, that's exactly why I went back even after I shopped at 4 different dealerships. I went to Subaru, Ford of Northampton, Mazda in West Springfield, Toyota of Greenfield, no dealer was as outstanding as Marcotte, Steve Mailloux is an outstanding sales person, I have not had the same service with any other dealer as I have had with Steve, it is his style of sales that brought me back. He is fair, honest and just overall very knowledgeable of every car on that lot.

Katherine Renzo

Aug 25, 2015

We had a 7:40 Saturday morning appointment. We arrived, checked in and started to have breakfast but the car was done before we even finished eating. I think we were done by quarter after 8 after having been told it could take 1 to 2 hours. Outstanding service!

Susan Poulin

Aug 25, 2015

Always excellent and love the omelettes! They are always nice and helpful with setting up appointments etc

Donna Blanchard

Aug 24, 2015

The service was fine. It did take a long time from when I brought the vehicle in for repair till it was actually accomplished. I had a loner so it was not an inconvenience. But I had to call often to find out why it was taking so long to finish.

Harold Harris Jr

Aug 24, 2015

Prompt. Well treated. Fair fee. I have never had any unnecessary work advised.

Heather Sumruld

Aug 24, 2015

The people are always nice and the service is great.

James Mcneill

Aug 24, 2015

Service rep kept me informed. Very satisfied with the work.

Susan Aiken

Aug 20, 2015

Very pleasant place. Staff very friendly and helpful.

Gail Bean

Aug 19, 2015

Went in for a factory recall issue; done in a timely fashion as always. I purchased my car at Marcotte Ford in 2013 and have had it serviced there since, no complaints. Very pleasant and attentive staff.

Darren Galczynski

Aug 18, 2015

Great experience ,staff was very helpful, service was quick. I would recomend this dealer for service.

Wayne Carlson

Aug 18, 2015

Ford focus SES 2010 Service was great also like how late open for service

Christopher Blythe

Aug 17, 2015

the service was quick and friendly and there is free high speed web service.

Henry Godek

Aug 15, 2015

Extremely helpful staff and service advisor. He went out of his way to have the problem corrected

Linda Barker

Aug 15, 2015

Very friendly, courteous and informative employees. I have never had a bad experience with Marcotte Ford and my visits with my Ford 2012 Escape!

Tom Valentini

Aug 15, 2015

Resolved the problem with Lincoln tow car affordably. Great service always.Thanks, Tom

Linda Judd

Aug 14, 2015

Always good. This very fast....and it was appreciated.

William Mccarthy

Aug 14, 2015

My typical experience with Marcotte Service is always the same. Friendly people, efficient at their positions, and very professional. I have never had a negative experience at the dealership, whether purchasing a vehicle, or a service appointment.

Dennis Delaronde

Aug 12, 2015

The service was great, as usual. The service was great as usual.

Ileana Quiles

Aug 10, 2015

Good experience but prices are high. Labor and parts should less expensive. Also the time of repair should be shorter. Sometimes I have to wait too long for repairs.

Joseph Whalen

Aug 10, 2015

Took my 2003 f250 in for service as I was taking along vacation trip to New Hampshire hauling a 3200 LBS truck camper and a trailer with 4 ATVs Marcottes service department has been taking care of my truck since I purchased it back in 04 and I Knew that anything in question would be addressed to insure my trip would be not only safe but trouble free as well. With nearly 300,000 miles on the truck I had nothing to worry about when they serviced my vehicle and handed me back my keys thank you Marcotte for your outstanding service and attention to detail.

Lawrence Bourdeau

Aug 7, 2015

I have not received my rewards points for the $394.00 brake job.

Dorene Anderson

Aug 6, 2015

They are always very friendly & helpful. I enjoy making my appointments on Tues for the complimentry breakfast. It has always been a nice bonus.

Joan Sullivan

Aug 6, 2015

Leased a new Ford Escape. The service was and always is excellent. No better Dealer anywhere. The staff is friendly and helpful always and in every department.

Pamela

Aug 5, 2015

the only thing that could have made my service better is if it had been under warranty so I wouldn't have to pay for it :)I love the fact that I can get a rental if my car is having service that will take some time - being a one car household that really makes it easier and makes it more likely that I will continue to have service done at Marcotte. And more likely that I will buy my next car there.

Ralph Conte

Aug 5, 2015

We leased a 2015 C-Max for my wife. The service and deal we received from Mark, Steve & Mike was top notch. this is the 3rd vehicle we've purchased or leased from Marcotte & I can't see myself buying a Ford from anyone else.

Karissa Raynor

Aug 4, 2015

I lease and woke up with a flat tire. I called and was able to get an appointment that evening after work. They repaired what ended up being a nail in my tire. Now I am on my way! Easy and quick!

Ashley Boisjoli

Aug 3, 2015

Very one was very nice on Friday when I dropped off my car.

Peter Krisak

Jul 30, 2015

Fast, effient service. Knowledgeable service department. Nice clean waiting room. Walked in and had my Massachusetts State annual inspection performed within a half hour. Friendly and knowledgeable staff

CITY MACHINE CORPORATION

Jul 29, 2015

Service is always great...and if there is a problem we are notified given details of what is going on. Never any pressure just guidance along the way.

David Orcutt

Jul 29, 2015

Found a great car on the internet at Marcotte Ford. Contacted them and spoke with salesman Max Salvador who did a great job of making sure my needs were quickly met and with much courtesy. He was a very good representative of Marcotte and I felt very good working with him to complete the purchase. I will certainly continue with servicing the car there.

Sonia Landry

Jul 29, 2015

Every time I visit I am waited on right away. Michelle the receptionist is always welcoming with a smiling face and ready to assist with my problems. This time it was just a simple visit for a inspection sticker and was surprised with a wonderful breakfast. Made the time fly by and the cook was excellent when it came to making Omelletes. My service tech came right into the showroom and alerted me that my car was ready to go. Ladies at the cashier desk were very nice and quickly processed my payment without delay. As always a good experience. Thank you.

David Woodford

Jul 28, 2015

Quick and efficient! The Service Advisor, Jim Brzozoski in Holyoke,MA is great. It is reassuring to walk in and see him there.

Timothy Foley

Jul 28, 2015

The service is always excellent and exceeds all standards.The Service Team keeps you informed and if the repair is going to takelonger than 2hours they provide a rental until repairs are complete.IMy Family and I have been pleased with Marcottee Ford for over 40years.Tim Foley

Kevin Barbieri

Jul 26, 2015

great service. very professional. this dealership is geared for making sure they get repeat customers, they are very conscious of every detail involved with the maintenance , repairs or even the sale of a new vehicle.

Donald Burrage

Jul 24, 2015

Service experience was indeed excellent. With two vehicles being serviced at Marcotte's, it is alwaysbeen the case.

John Mccarthy

Jul 24, 2015

Every transaction I have with marcotte is a pleasant memory.

David Bull

Jul 22, 2015

This is our 2nd Vehicle purchased with salesman Jeff Duffy. I would not purchase another without him. The entire dealership is friendly and very welcoming. Even the rental department is wonderful!!!!

Kevin O'Brien

Jul 22, 2015

Bought a 2015 f 150. No issues to speak of. Service was great and I am handicapped so they went out of their way to make me comfortable

Neil

Jul 21, 2015

I had used Marcotte Ford for service in the past on previous vehicles and had a favorable impression of the dealership. Recently I had become discontent with my current vehicle and service from another dealership and decided to see if Marcotte would be willing to make deal on the car as a trade in and get me into a new Ford Focus ST. The salesperson Mark Lyon was helpful and patient and after a few conversations they had offered me more than "blue book" and we had a deal. The process was straight forward and painless...thanks.

Allison Ernst

Jul 20, 2015

Was very disappointed in booking process.. I thought that appointments were made for a reason. My husband and I had appointments for 0840 and 0920, Saturday the 18th of July. The first vehicle wasn't taken in until about 0930 and the 2nd was taken in about 1005. These appointments were just for simple check up prior to a road trip. The gentleman in the service department said it would only take about 20 minutes per vehicle. We were not completely done until 1100. I'm not sure if the service dept was double booked, but this uncalled for. I made the appointments for a reason. This caused me to be late for my son's baseball playoff game. My time is just as important as everyone working at Marcotte. I hope to not have this issue again. We do a lot of business with Marcotte, and normally get treated a bit better. On a more positive note, breakfast was wonderful!

Barbara Macdonald

Jul 17, 2015

Every one was extremely helpful. Great service. Would recommend to any of my friends

Katherine Tancredi

Jul 17, 2015

Everyone was very helpful and professional. Your late service hours were a life saver, thank you!

Pioneer Landscapes, Inc.

Jul 17, 2015

Ron Toelken has been great to deal with. Very accommodating and a seamless process.

James Martin

Jul 15, 2015

Quick, neat and professional. nice waiting area where coffee is available.

John Wessig

Jul 14, 2015

The only issue I had was we had an appointment for 10am. I had to call at 4pm to find out what was going on with the car. It still had been looked at. I thought thays why they call them appointments it went in at 10am and 4 pm still not worked on. Why did it take so long to get into the shop? Also there were no loaner cars available also an inconvenience because had to miss work time. If the car was going to be in the shop all day I would of liked a loaner. Again with appointment the car should of been worked on much earlier than 4pm.

Paul Robillard II

Jul 13, 2015

I dropped off the car at the scheduled time. The staff was friendly and professional. They took the car right in and it was ready exactly when they said it would be. Great service, I can't ask for anything else in a dealer. Also, it was a Saturday so I also got an outstanding breakfast.

Ruth Michalski

Jul 13, 2015

Kept up posted on progress of repair. Very professional and courteous.

Cynthia Powers

Jul 12, 2015

Staff was friendly & breakfast was good. Servicing always seems to take a long time.

James Reidy

Jul 10, 2015

As always I was very satisfied. The entire experience was flawless. The car is great and I haven't gotten a speeding ticket in two days!

John Hurley

Jul 10, 2015

The oil change and 40,000 mile check up was completed in a very timely manner. The technician noticed a tear on the side wall of one tire and a small bubble on another tire. The service rep reminded me that I had purchased tire insurance when I purchased my car and that he would file for insurance to cover both tires. The only issue was that I needed to return the next day in order to get insurance clearance and the tires delivered, which was not a problem at all. On returning the next day, the service rep advised that the insurance is giving him problems with covering both tires, but he would continue to work with them to get both tires covered. By the time I left, he advised that after multiple conversations with the insurance, both tires were covered. Thanks for going the distance in helping to get the issue resolved.

Patricia Salvas

Jul 10, 2015

It has been one year, needed a sticker and my 10,000 mile "check up" on my 2014 Focus. I also have been having some ongoing "studdering"? some type of rough acceleration until I reach 20 miles an hour. Next week Brian made an appointment to leave off the car and they would give me a loaner to use, said it takes a couple of days. Service was great, staff very friendly and answered all my questions.

Joseph Przechocki

Jul 9, 2015

Marcotte Ford's Service Department (when I don't want to do things myself) and Parts Department (when I do want to do things myself) continue to impress me with their honesty, good work, know-how and their obvious efforts to handle things the right way for me. Not only is there no need for me to go anywhere else, the personable people there that stand out to me make me not want to go anywhere else.This is the winning combo for me.

Paul Lambert

Jul 6, 2015

Always professional, polite and courteous, Marcotte Ford maintains a very friendly, good neighbor attitude in all our dealings. The breakfast I was served was an added bonus!

Cady Spencer

Jul 5, 2015

Every time I come to Marcotte for my free oil changes (for the life of my purchased vehicle) everyone is very friendly, ready to help and keep me informed on a length of wait even when I don't have an appointment. Sales staff are always friendly and ready to answer my questions about any interests in another vehicle. The sales staff are very knowledgable. I think the sales staff have a laid back approach and always make me feel welcome.

Victoria Kachinski

Jul 3, 2015

STAFF WAS VERY HELPFUL... THEY FOUND THE PROBLEM AND FIXED IT WITHOUT ANY OTHER ISSUES.

Janet Barako

Jul 1, 2015

Great service,friendly people,clean facility,plan to return again

Mona Roberts

Jul 1, 2015

Everyone in the Service Department is always helpful, efficient, polite and pleasant. I would never bring my 2013 Focus anywhere else for service.

Timothy Haggerty

Jul 1, 2015

Steve was good. Whoever did the signing portion in the other office. Not so hot.

Mark Gaskalka

Jun 30, 2015

Didn't have an appointment, but I called the Service Department on Saturday, June 20th around 8am, and I was told to "to come on in." When I arrived, I was able to pull my vehicle directly into the first garage bay. They even fed my breakfast. Apparently every Tuesday and Saturday morning they offer a hot breakfast to customers. That's what I call going above and beyond to take care of your customers.

Paul Foerster

Jun 26, 2015

I am a big fan of Quick Lane and a repeat customer. Antonio was especially helpful. The only thing I did not care for is your new automated appointment set up. Please consider getting rid of it. I think that a suggested next appointment time frame would be better.

Valued Customer

Jun 26, 2015

The Ford Escape was serviced as requested. Everything done well...and I even had a flat tire that I wasn't aware of ...which they fixed for me..Thanks Marcotte FordCity Machine Corporation

S H Elam

Jun 25, 2015

I dropped in for service without an appointment and my wait was very short. As usual, I had no complaint about the quality of the work done or the recommendations shared with me. The staff is always very polite and helpful.

Melissa Dupont

Jun 23, 2015

Quick service. Friendly staff. Good work. And free breakfast while I waited. A little pricey, but great experience overall.

Donald Heroux

Jun 22, 2015

I WENT FOR STICKER AND GOT A FREE BREAKFAST THANK YOU. THE SERVICE WAS GREAT TOO.IT WAS FAST,POLITE AND REWARDING.

Paula Burgielewicz

Jun 22, 2015

Routine maintenance was fast. Appreciate not having to wait too long.

Albert Michaelis

Jun 20, 2015

Andrew was outstanding in helping us. We love the 2016 Fusion.

Adrian Larue

Jun 19, 2015

Good service but would like more service available on Sat. such as full service tech.good job :)

Carroll Perez

Jun 19, 2015

Service was fast and right. Appointment was on time and done in a reasonable mANNER

Ken Patenaude

Jun 19, 2015

Marcotte Ford Service Department is an outstanding service department! Jim Brozowski was very professional and attentive to my repair needs.

Ronald Normandin

Jun 19, 2015

Great was given rideback and forth,did not have to wait there.

Bonnie Emerson

Jun 18, 2015

I brought my 2014 focus in for its first service yesterday. I was so impressed with the service. Everyone was pleasant and accommodating. I have to say that from the first time I walked into Marcotte Ford to look at cars, I was treated with respect. Nobody was ever pushy or tried to sell me something I did not want.Marcotte Ford is just what you advertise to be!!! Hopefully I won't need the service department too often, but if I do, I know they will be helpful.

Janet Clarke

Jun 18, 2015

Always the best service be it usual maintenance or purchasing a new vehicle. Always highly recommend Marcotte!!!

Ermelinda Carvalho

Jun 17, 2015

I went in for a light bulb replacement and I was in and out within 20 minutes.The staff is always friendly they a great costumer service!

Juan D. Garcia

Jun 17, 2015

Excellent comunication..excellent staff...excellent application approval process.I will continue doing business with Marcotte Ford ,for Years to Come ! Thank You !

Carol Zimmermann

Jun 15, 2015

Your staff was polite, helpful and seemed to take pride in their work. I brought a 79 Corvette in for inspection sticker and the inspector shaved off all the glue from the previous sticker and made sure the sticker was place neatly and square on the windshield. That's a first. Usually they don't really care how it is placed. I purchased a 2014 Edge last year from Marcotte and have brought in so far for maintenance and it is now due to inspection sticker as well. I know your team will do a great job. Kudos to the Marcotte Team.

Isaac Mcclure

Jun 13, 2015

I got a 2011 Ford Focus SES, and my Marcotte agent (I think Brian was his name), was extremely helpful and knowledgeable of the car. I also got a good deal! Thank you so much!

David Stewart

Jun 12, 2015

Service was done promptly and the cost was less than expected. Very happy.

Joanne Collins

Jun 12, 2015

The service staff needed to order the part to the fix my broken side view mirror. The mirror arrived quickly and I was able to make an appointment for the next day. I like being able to talk to the service department in the evening. Your evening hours make it so much easier. By the next evening the car was repaired. We have used Marcotte for almost 35 years because of its excellent service and helpful staff.

Charles Aurnhammer

Jun 11, 2015

As always, EXCELLENT!!! Rob at the fast lane took excellent care of me and my vehicle as always

Jeffrey Aldrich

Jun 10, 2015

I have been dealing with Marcotte ford for many years . 1 used truck and 2 new trucks. I have always been very happy with their service dept and Jeff Duffy has been my salesman on all three vehicles. I definitely will be back to see him when the time comes for a new vehicle.

Michael Pasternak

Jun 10, 2015

Had my 85,000 mile check up and it went well. Good job.

Dean Nowak

Jun 9, 2015

appointment was surpringly easy to get had troubles getting work done in a timely fashion before

Gisele Gilpatrick

Jun 9, 2015

Purchased Ford Explorer 5 years ago. Was in for oil change

Joseph Hebda

Jun 9, 2015

we have a long history with Marcotte Ford....several trucks and three ford edges...edge a lease.recommend you to others all the time.......will continue to deal with your dealership in the future!

Look Park

Jun 8, 2015

The Parts and Service Department at Marcotte Ford are the best. They are always on top of everything and it is a pleasure to have them service our vehicle

David Orcutt

Jun 7, 2015

Agent was courteous and service was completed quickly and that was good as I was waiting on the vehicle and live some distance away. I previously had bought a new Ford from Marcotte and liked their service, especially when I had the option of a loaner vehicle which I don't have now.

Alan Lajeunesse

Jun 5, 2015

Good job **************************************************************************

Antonio Colon Jr

Jun 5, 2015

the best shop in MA to get a car serviced. I can get in and out at their Quick Lane shop and when I need routine maint.the main service dept has always provided me with a service loaner if the repairs are going to take any extended period of time. its just a small thanks from the Marcotte family for buying my car from Marcotte Ford

Daniel Ledoux

Jun 5, 2015

Good fast service will go back next time for service as well

Maureen Clark

Jun 5, 2015

Everyone is very friendly and helpful. They let me drop on my car off the night before and called me when it was finished. I definitely recommend Marcotte Ford for service.

George Leary

Jun 2, 2015

Always a pleasure. People kept me informed on the progress of my work.

Linda Griffin

Jun 2, 2015

Love Marcotte Ford. I really do not have anything more to say.

S. Szady

Jun 1, 2015

Very helpful, took me right away and was finished quickly. Staff very professional and courteous.I enjoy my time in the waiting room -

Enid Soto

May 31, 2015

Family friendly. Great service. No complain since I have recieved services from Marcotte Ford.

Roland Briere

May 31, 2015

Was experiencing a noise and vibration in the front end of my F-150. Took some time to track down, and in the end was nothing more than a badly balanced tire. No hassles, and no complaints.

David Baker

May 29, 2015

very good and quick service as always. Clean and courteous

Thomas Swank

May 29, 2015

They were understanding of the issue with my truck and tech went for a ride with me to try and duplicate the issue i was concerned about. Very courteous and polite. 5 stars!!!

Mary Cousineau

May 28, 2015

Great as always. Everyone is so nice and professional. And the breakfast was delicious and a nice treat.... Service was quick..

Alan Gilburg

May 27, 2015

I make a point of buying locally and am glad Marcotte is here and such a good business.

Anthony Green

May 25, 2015

Never had a bad experience. As soon as you pull in you are greeted by very friendly people. Service folks know your name and are very positive and helpful. Walk in to the showroom and you are greeted by very nice people that actually seem to care about the answer you give to the question they ask you. I always tell people how great Marcotte is. Thank You

Raymond Depelteau

May 25, 2015

Service was great. Very professional and quick service.

Gwendoline Briere

May 24, 2015

staff was excellent, let me know the best time to come to minimize the wait

Joseph Tavella Iii Iii

May 24, 2015

The service was quick and friendly .. Will recommend to family and friends

Adam Jajko

May 20, 2015

My 2013 Ford Explorer Sport has been serviced here since we purchased at Marcotte. We have had a wonderful experience every time we visit for anything.

Alan Pepin

May 20, 2015

I think the loaner cars and hours are great, and can get in quickly

Valued Customer

May 20, 2015

The service department staff did an excellent job in fixing my E350 van .

Toddlynn Taylor

May 19, 2015

2013 f350 srw service was excellent and your staff exceptional

John Pollard

May 18, 2015

Great service at a fair price and free breakfast how can you go wrong at Marcotte ford

Kenneth Butler

May 18, 2015

The experience is very good wiith the service.need to perches a new ether an all wheel drive fusion or a four wheel drive pickup or a suv

Lawrence Stearns

May 18, 2015

Very friendly And Great place to but car. They go out of their way to help you,.and make you happy.

Paul Mercier

May 18, 2015

I'm happy with my service!!! Will be back for any service I will Need, But truck runs good!

Peter Roy

May 18, 2015

The service was great and done fast, the people were friendly

Donald Bridge

May 17, 2015

Friendly and helpful staff. They advised me of needed recall and explained the amount of time it would take. As I was a walk in the offered to do this recall by appointment if the time to do it would not fit into my schedule.

Paula Gaudet

May 15, 2015

I was welcomed as I arrived and shown where to go to check in for service. The checking in process was smooth and everyone was very hospitable. The time waiting was not too long; the nice new chairs in the waiting room were appreciated too. What was done to the car was explained to me prior to my going to the cashier.Everything went great... keep up the good work.

Brie Methot

May 14, 2015

I purchased a 2015 Explorer that rides, handles and looks beautiful ! Bonnie made the transaction process quick and efficient. All the staff were friendly and personable. Having a full breakfast served Saturday morning was a bonus ! Very thoughtful and accomadating dealership. I have been going to their " Quick Lane " service area for years and have always known how they value their customers. Just an overall wonderful experience.

James Mcneill

May 14, 2015

Bryan in service was great in keeping me informed of what was found not working and an estimate of when my truck would be repaired.

Robert Collins

May 13, 2015

state inspection, was told by service that the inspector was late, I Asked how many in front, was told I was #2. Had breakfast and car was ready without a lengthy delay.

Victoria Kachinski

May 13, 2015

very courteous and helpful every time I bring my vehicle in.

James Malaquias

May 12, 2015

Top class Dealership. Great Service from greeter to sales, service, rental.

Joy Staples

May 12, 2015

2003 Ford Explorer was serviced. Excellent! I keep going back there to have the service done.

Kevin Costello

May 12, 2015

Purchased a 2011 Hyundai Sonata SE. I've known Mike Filomeno for a very long time. Made the purchase painless and answered all our questions. Great price and first rate service.

Ronald Gregoire

May 12, 2015

always get treated very fine - i will always tell people that the fast lane is a quick and safe place to get work done

Mary Liebro

May 9, 2015

Always a pleasure to do business with Marcotte Ford. Service is outstanding and thestaff is always very helpful. I have a Ford Escape and love it.

Robert Shafer

May 9, 2015

I have a 2002 Ford Windstar. Went in for an oil change. The service people were great. Even showing me a filter that really needed replacing. I appreciate the fact that they are so thorough when working on my vehicle. They did a check on the brakes, battery & etc. Great job, will always go to Marcotte for my service.

Don Bergeron

May 8, 2015

Quick oil change and tire rotation as usual. I will return!

John Negrucci

May 8, 2015

I THOUGHT THAT THEY WERE VERY QUICK TO SERVICE MY VEHICLE, I WILL BRING MY CAR BACK AGAIN FOR SERVICE.

Susan Bergmann

May 8, 2015

they are always helpful, they explain everything and they are pretty fast getting things done, if they find something else they let you know, they give you cost.

KF

May 7, 2015

I purchased a certified Ford Explorer. I LOVE the car and cannot say enough about the professionals I dealt with!!! It was a simple process, no pressure, yet smart and knowledgable sales staff (Mark and Nicole). I will definitely buy a car at Marcotte Ford again and recommend them to friends and family.

Frank Lasky

May 6, 2015

Made Appt. on line. Dropped and waited, had a great breakfast, read the paper and was notified in a very reasonable amount of time that my oil change and vehicle check was all set. Just like Arnold said "I'll be baaack" !Frank Lasky

Gary Jodoin

May 6, 2015

I have been a customer starting in 1973. Still coming back.

Susan Dziczek

May 6, 2015

I went in for an oil change. tire rotation, check fluids... Everything was easy and wonderful, from booking the appt to driving away in my newly serviced car. Drove in, handed the keys over, walked through the office area of the service dept. where they confirmed what I was having done. I walked over to the showroom area where breakfast was offered. I had a great, freshly made omelet, toasted sweet muffin, OJ, and a hot decaf. Looked over a magazine and enjoyed a wonderful breakfast. When I was done, I walked out to the office area of the service dept. and was being handed my keys,and a very reasonable bill.I had a great morning! Everyone was polite, friendly, and efficient! My car is running beautifully. I couldn't have designed a better service visit if I tried. Thanks for everything.

Richard Fritsch

May 5, 2015

very help-full advised me about thing with my car so I could make a informed decision thank you

Harold Harris Jr

May 4, 2015

Always treated very well and fairly there. I have two vehicles and they are maintained by them very well.

Christopher Harcourt

Apr 30, 2015

I had a very pleasant experience getting my maintanence done at marcotte. I was especially happy they were opened early in the morning, so i would not have to take valuable time off from my work. The work was done on my car quickly, even though i saw several lifts being used already, making me worry about delays. Turns out, i was all finished within maybe 35 mins! I was suprised to also see a breakfast buffet available for the morning customers, which is always appreciated.The one thing that i was unhappy with was that according to my service receipt, non-OEM oil was used to replace my used oil, which does eventually lead to excessive engine wear or incorrect oil pressures. The focus ST takes a 5W-30, but marcotte used a 5W-20. Not a huge deal, but a nit to pick for enthusiasts, i.e. People who would buy an ST in the first place. Still, convenience, friendliness of staff, and speed were all great, so i'll likely be coming again!

Cynthia Teel

Apr 30, 2015

Marcotte always offers excellent sales and service.

Olivia Ayala

Apr 30, 2015

Just went for an oil change. Quick and friendly. They vacuumed the front of my car. Very appreciated.

Joseph Przechocki

Apr 28, 2015

Great service - love the CPO program and the free loaner when service is needed.Can't get better than that!

Mary Czepiel

Apr 28, 2015

Staff very helpful and easy to work with!! Service excellent<

Thomas Greenwood

Apr 27, 2015

You have a great crew. Very courtious and polite. It did not take that long to get the vehicle serviced.

Kenneth Boucher

Apr 26, 2015

Jim B. was very helpful and coutreous.. and explained things well.

Michael Hylemon

Apr 26, 2015

I think I said it all with my rating of your business above. I think that must be about 50 by now?

Jim

Apr 24, 2015

Had oil change done. Walk in service. Wait was a little long at about 1:15 hours over a jiffy lube, etc...

Richard Bozenhard

Apr 23, 2015

As always, I show up at the dealer during the evening service hours. Just needed an oil change and a flush and fill. Technician was great. Found front brakes worn and will be back tonight for that. As a business owner, the extended service hours are important to me. My vehicles can work during my normal business hours and I can bring them in for service when they are not in use. The service department always gets me right in for whatever my issues might be.

Jean Tillman

Apr 22, 2015

Checked in for scheduled appointment fairly quickly; personnel polite & courteous; service and inspection completed in a timely manner; check out process efficient and professional

Roland Briere

Apr 22, 2015

My F-150 has been serviced by Marcotte Ford since purchase. Service has always been excellent as has been the staff.

Vivian Cataloni

Apr 22, 2015

I always get excellent care on my car, and quickly also. Will always continue to have my Ford Fiesta maintained by Marcotte Ford.

Bernard Shaw

Apr 21, 2015

It was a 2011 fusion in for a oil change and I had the tires rotated the filters for clean air (Iguess thats what you bcall them) and new wind shield wipers put on . Also had the car inspected for Mass. Sticker I was in at 6:30 and out by 7:30 Excellent service Thank you Mr. Shaw

George E Jr Dechert

Apr 21, 2015

I'm very grateful for the service dept. hours especially since I work until 6pm. It make life a whole lot easier that your open late for service.

Gloria Perez

Apr 21, 2015

Thank you for taking the time to service my Nissan Sentra and staff was professional and attentive to customers needs. The only thing I would have to comment his that I had made an appointment during the week for service on Saturday, once my husband got there the appointment was not set up once I spoke to representative over the phone and said that they don't make appts for oil changes but will make one anyways since the vehicle needed attention on another area. We will continue to service our car there, I do like the staff and service provided. Thanks again.

Jean Sadowski

Apr 21, 2015

Job was done quickly and efficiently--just the way I like it!

Kenneth Lynes

Apr 21, 2015

Marcotte Ford is AWESOME!!! Deals loaner wheels Service to midnight

Lisa Riley

Apr 21, 2015

Staff was excellent. They squeezed me in without an appt. It was very much appreciated.

Mildred Meyers

Apr 21, 2015

much too expensive for an oil change !!!!!!!! My budget as a senior citizen isn't used what it used to be. Aside from that ,my experience was very good.

Charles Bradshaw

Apr 20, 2015

The car was very thoroughly checked for just about everything!

James McCullough

Apr 20, 2015

I love the eat & bolt breakfast deal! Prompt accurate service as always!

Thomas Flynn Iii

Apr 19, 2015

I dealt with Fran Gregory with my trade and purchase. Was very pleased with his efforts to locate the truck I wanted and his ease of communications in the process. Fran has a lot of expirece here and answered my questions . Felt like I've known him forever. Easy to find by phone if I needed and kept me informed on the process of getting the truck from Pennsylvania to holyoke in short order. Good man with easy going humor. Steve did the closing with Pat (I think) doing paperwork which both were excellent. Love the platinum truck.

Juan Garcia

Apr 17, 2015

On Friday April 10th , I sat Down in front of my Computer and log in into MarcotteFord.com ....I searched New Cars , and soon after I found the Vehicle I was Looking for .I Filled up an Inquiry on that Vehicle and within Minutes I got a Phone Call from Marcotte Ford ,asking Me to Visit them . The Rest is just a Beautiful Dream . Aproved and Driving Now a Brand New Car . They're very..very Friendly and Profesionals. Thank You MARCOTTE FORD !

Chris Hinely

Apr 16, 2015

I've bought two cars from Marcotte so far and plan to buy my next one from them. They are the very best dealership I have ever dealt with and their service is top notch

Robert Holmes

Apr 16, 2015

The vehicle was in for a oil and filter and a state inspection. A job well done. Thank you for the great service.

Edward Heler

Apr 14, 2015

I brought my 2014 Ford Flex for service at 20,000+ miles. I scheduled the service using your online program. Brought the car in at about 10:45 AM for an 11:00 AM appointment, and the car was ready in about 45 minutes. I was treated courteously at check-in and check-out. Highly pleased!

James Bonafilia

Apr 14, 2015

2013 Ford Escape. Since I purchased the vehicle, your service has been outstanding.

David Gleason

Apr 11, 2015

As always, everyone was very helpful and friendly.

John Tobin

Apr 10, 2015

Quick, helpful staff, always ready to assist whenever needed

Bruce Benjamin

Apr 8, 2015

Knowledgeable staff and good experience. Mark Lyons didn't play games, answered all my questions honestly and that was a good change from the other dealerships that I visited while shopping for my new truck. I spoke to several customers and was told the service is second to none. Very happy and glad to do business with Marcotte Ford.

Patricia Costello

Apr 8, 2015

you checkmy lightrear and found nothing wrong and did not charge me at all, now that's good bussnness

Robert Collins

Apr 8, 2015

1st oil change, all went as expected. Cab east lease seemed to confuse service writer at first. there was a glitch when the tech tried to reset oil alert. made note to file and will bring to main service for fix in the near future.

Susan Wojcik

Apr 8, 2015

Our Ford Edge was serviced on time and the staff couldn't nicer.

David Chase Hobert

Apr 7, 2015

James Filomeno did a great job understanding my price range and idea for what I wanted in a used car. Can't thank you all enough for the ease of the process!Thanks!-Chase Hobert

Dennis Garrity

Apr 7, 2015

I will say I hate looking for a new vehicle, but things went very well, I have been looking for a new truck for awhile now and the sales person we had was amazing. Not only did she help me, she was very friendly, knowledgeable and so easy to talk with and she was there to help me with things I did not understand when it came to the truck I bought. Overall very happy with the service and happy with my new truck.

Gary Katz

Apr 7, 2015

This has been at least my 10th maybe even 15th vehicle I have purchase from Marcotte over the years....That speaks volumes.....Ask Mike Filomeno he knows me and my story

Pete Thompson

Apr 7, 2015

I was having the following services performed: Oil & filter changed, Tires rotated, State inspection, Cabin air filter changed, Recall issue & an overall check-up via the "Works" package. As always, Marcotte service did a great job and finished all work while I waited. This was a very reasonable amount of time considering all the work that was done. I always recommend Marcotte Ford for both Sales and Service as they have been very good to our family over the years. Keep up the nice work and cudos to everyone at Marcotte Ford. We will continue to be loyal customers.

Donald Lamothe

Apr 6, 2015

Escape went in for wind noise they keep it two days when I got it back no more wind noise.

Ken Patenaude

Apr 6, 2015

Service Rep Jim B. was outstanding and professional. Marcotte has been extremely helpful with my automotive needs.

Martin Lesser

Apr 6, 2015

Service department staff couldn't have been nicer. They did everything they said they would do on time and performed the highest quality service.

Gail Allen

Apr 3, 2015

Ford Escape. Service excellent. Absolutely helpful staff. Bonnie Neirota is the woman to see no matter what you are looking for she aims to please. Have bought several cars/trucks from her. You just have to let her know what you're looking for and she will certainly find it for you. And I might add that the sat. morning breakfast was AMAZING !!!!!

Eric Larder

Apr 2, 2015

Great experience, friendly staff and very low pressure environment. Will definitely be back when time to purchase our next vehicle. Andrew was very pleasant and also made the process enjoyable.

Scott Hampson

Apr 2, 2015

Needed oil change and breaks. Car was completed in 4 hrs......THANK YOU for the wonderful breakfast.!!!!!Staff is always helpful, cheery and knowledgeable.

David Baker

Apr 1, 2015

Very quick service and I trust it to be done right... Especially with a car under warranty. Would be a nice touch if you offered vacuuming and a car wash at minimal cost in addition to service. Just a thought.

Oreste Varela

Apr 1, 2015

Greg Premo was outstanding in his support for my repair. It's a long story but thank you so very much!

Ralph

Mar 27, 2015

I purchased a certified Fusion after turning in my leased Fusion. The 2013 Fusion I purchased is an excellent car. The GM Mike and Steve our salesman were extremely easy to work with and accommodating. I will certainly recommend them to friends and buy other cars from them in the future.

Maurice Chartier

Mar 26, 2015

You serviced my truck on time and everything was done in a very professional way Thank You and will see you again for service.

David Roe

Mar 24, 2015

Took us very little time to get everything we wanted done

Maureen Fitzpatrick

Mar 24, 2015

We are very pleased and GREATLY appreciate the professional and customer friendly service provided by Jonathan Rau; Joel Aponte; Robert Cashen; James Brzozowsk; Greg Premo; and the secretarial staff in billing and payments. The routine maintenance and water pump repair on our GM vehicle was handled flawlessly and in a timely manner.Our sincere gratitude to the entire staff for making Marcotte a best in class operation.

Nicholas Creanza

Mar 24, 2015

Exceptional. My 2007 Focus was in for the 100,000 mile service. I was in and out in no time flat.The staff was fantastic and the coffee enjoyable.

Jodi Ross

Mar 23, 2015

I purchased a 2015 Ford Escape. I worked with Tim toordinate the purchase and he was extremely helpful, quick to respond and very professional. I was very pleased the the level of service at Marcotte Ford and would gladly recommend them to any of my friends and family.

Raymond Burke

Mar 23, 2015

I GOT A RECALL NOTICE ON MY 2015 FUSION TO REPROGRAM SOMETHING. I WENT TO MARCOTTE AND WAS ASKED IF I COULD BRING IT IN THE NEXT MORNING AT 7 A.M. I LEFT HOME THE NEXT MORNING AT 645 A.M.THEY COMPLETED THE RECALL AND I WAS BACK HOME AT 745 A.M. HOW'S THAT FOR SERVICE. MARCOTTE, YOU'RE THE BEST. YOURS TRULY, RAY BURKE

Amanda Landry

Mar 21, 2015

Always painless to have work done on my Sable at Marcotte. I just dropped it off for a wheel alignment and inspection sticker. Brian took care of me and called when it was ready. Keith was also very knowledgable about my car. Ladies at the desk were awesome and were able to check out my Ford points to see if I had any money left on my account. Great customer service as I was paying my car was being pulled up and ready for me to hop in and go. Thanks for great service as always!

David Woodford

Mar 20, 2015

Jim B. is an excellent Service Advisor. I always look for him when I come in for service.

Edward Brown

Mar 20, 2015

I trust the advice of "my service advisor" . I know nothing about cars, so I follow his recommendations. He sees that I am treated well in all aspects of my service experience.

James Mcneill

Mar 20, 2015

Just had a free oil change. Fast service. ThanksThe tv remote was helpful in the waiting room so I didn't have to watch/listen to a soap opera.

Deborah O'Brien

Mar 19, 2015

Everyone has been helpful, knowledgeable, polite, and friendly. This is a great place to do business - sales to service, and even the friendly voice of the phone receptionist!

Lawrence Bourdeau

Mar 17, 2015

Excellent service as always. My only service center

Sandra M.

Mar 17, 2015

1st would like to say, Mr. Robert Gagnon is Great! Came in for oil change, He is very Honest, fast, and respectfull. Today, to many shops try selling more than youneed! Will return for usaual maintainence, thank you Mr. Gagnon.

Anthony M

Mar 16, 2015

Everyone was nice and the free breakfast was a nice surprise! A+

Kevin Pietrowski

Mar 16, 2015

Service: I had the front & rear brakes done on the truck, plus other minor work. The service advisor said it was going to be a couple of hours. I was there at 0615 and did not leave until after 1100 AM. I figured a couple hours was maybe till 9:00 AM. I was not advised if I could get a car and return later. Also, I do not believe I was updated in a timely matter on the status on the vehicle when it was being worked on for 4 + hours.

Chris...

Mar 14, 2015

Steve M. Was very helpful in the entire process ....

Susan Mello

Mar 13, 2015

I had a really great experience buying my car. Mark Lyon was extremely professional and was very nice to deal with. He is an asset to Marcotte Ford!!! I will definitely be a repeat customer beacuse of the way I was treated by Mark. He's the BEST!!!

James Ledoux

Mar 11, 2015

Everyone was very helpful and explained all services that needed to be performed.

W. T. Farqiardt

Mar 10, 2015

i use this dealer's Quick Lane facility for service.. If I were buying a Ford I would certainly give them consideration.

Charles Doucette

Mar 5, 2015

Manager was great and finance person top shelf. sales lady not so good

Dan in MA

Mar 4, 2015

Used QuickLane affiliate for cars when they are out of warranty. Great service staff and very reasonable prices.

Lucy Lynch

Mar 4, 2015

Brian Farnsworth was excellent to work with. He was very knowledgeable and professional. It was a great experience and we look forward to working with him again in the future. Vehicle purchased: 2013 Escape SEL

Philippe Roux

Mar 4, 2015

Service is prompt as usual. People are courteous and helpful. Replaced tire (covered by the tire protection program), great program and great service.

carl longley jr

Mar 3, 2015

the sales staff were all very knowlegable and pleasant to deal with

Tammera Popowski

Mar 3, 2015

Took me in without an appointment. Very speedy and thorough service!

Thomas Swank

Mar 3, 2015

Service was performed and explained thoroughly before and after. The LugNutz Cafe is also a very nice touch to service where customers are thought of as more than money.

Brian Daly

Feb 28, 2015

I have been with your service for the past 6 yrs since buying my car. I have sent customers to this dealership and they have purchased vehicles, and have used the service department. The service department does a nice job, customer friendly, and they communicate very well on what the vehicle needs. I live in CT, and I love the fact that the company gives me loaner when I bring in my car for service.

Anthony Hornak

Feb 27, 2015

We just purchased a used 2013 Ford Flex SEL and the dealer was great! We called ahead to make sure the car was still available and when we got there the car was warming up for our test drive ... we worked out a good deal and the salesman Mark and finance person Patty were both great! very friendly and we felt at ease the entire time. We would definitely make the drive from CT again.

Debra T.

Feb 27, 2015

Very pleased with the service.department, also a Massachusetts Inspection Station

Ellen Mastalerz

Feb 27, 2015

I purchased a Ford Edge , I am very happy with the car and pleased with the salesman Brian.I would highly recommend your dealership .

Melanie Laplante

Feb 27, 2015

We purchased a used 2013 Ford Edge, Outstanding service, Jeff Duffy made our buying experience very pleasant, very professional, great sales man, I would highly recommend him to my friends and family. Great job guys!

Patrick Bartley

Feb 27, 2015

Very efficienct at check in (I had an appointment) and car was ready in less than 90 minutes - excellent.

Scott Kaddy

Feb 27, 2015

I had an oil change done. 50 minutes in and out thanks.

Steven Thibault

Feb 27, 2015

Make me feel like family. Sadly ,I couldn't afford the repair estimate to my Explorer. Staff couldn't be any better. Our next car will certainly be from MARCOTTE !

Timothy Robillard

Feb 27, 2015

Very professional. The service area is a tad uncomfortable and confusing. I stood there lnot having a clue who to talk to. A walk up window, or stand ups similar to Sarat would be a bit less intimidating. Other than that, all good.

Anthony Gauthier

Feb 26, 2015

Was not pushed into something more than I wanted or could afford. They worked with me to get what I wanted at a price I could feel comfortable with. Will buy again from here and will pass the word.

Fred Cintron

Feb 26, 2015

Tony Colon was awesome, service was quick and good!

Melissa Whitelock

Feb 26, 2015

We were leaving on a trip in 3 days when I brought car in. Due to multiple parts being needed, we were able to use loaner for our vacation.

Ricardo Melendez

Feb 26, 2015

I had an awesome time at marcotte! Staff is very cordial and helpful, they went the extra mile to make me comfortable and explained every step of the process gave me a very competitive price on my new vehicle while being friendly, cordial and very Profesional.

Thomas Canedy

Feb 26, 2015

As always this was a wonderful experience. I once made the mistake of purchasing a vehicle from another dealership. I soon became clear to me that Marcotte Ford is far and above other automobile dealerships. As soon as it was financially possible I traded the vehicle in to Marcotte Ford towards my Ford Escape.

Antonio Colon Jr

Feb 25, 2015

Dealing with Marcotte Ford is like dealing with an extended member of the family.

John Hoime

Feb 25, 2015

Entire staff from owner to maintenance were professional, timely and courteous at all phases of the process. I feel like I would want to buy all my vehicles from Marcotte Ford.

Jose Rivera

Feb 25, 2015

Everything went smoothly. I never have a problem with service at this dealership.

Joseph Chlosta

Feb 25, 2015

I was unsure of the type of vehicle I wanted, after test driving a Fusion hybrid, I knew that was the vehicle for me. My sales person, Bonnie worked with me to get me where I wanted to be price wise and in doing so we found the Fusion energi fit the bill. I could not be happier, and got a lot more car than I thought possible for the money. I was totaly impressed with the way Brian was willing to help with many of my questions and the way he and Bonnie took as much time as I needed them to so I would be comfortable with all the hightech info. I could not have had a better experience. I will recommend Marcotte Ford and Bonnie to any one looking to purchase a vehicle.Bonnie even had another person explain rebates that are available.

Kenneth Mruk

Feb 25, 2015

The service as always was great. Marcotte Ford is the only place to to have service, purchase,lease, or rent a vehicle.

Lynn Leone

Feb 25, 2015

I was able to schedule a normal maintenance check-up for my car within two working days. The wait was about 1 1/2 hours long due to cold weather conditions and a number of cars before me. I also had a great breakfast in the lug nutz cafe while I waited.

Michael Lopez

Feb 25, 2015

People are nice and helpful and i havent had a problem with service. I Like hiw they send reminders. Its very helpful.

James Cyr

Feb 22, 2015

2013 Ford Flex Excellent Service Staff was most helpful including Bonnie and Denise

John Greaves

Feb 21, 2015

I have been pleased with your sales dept. and maintaince they tell me right up front what going on with my truck. No body try's to sell me anything I don't need..

Richard Dominguez

Feb 21, 2015

Service staff have always been helpful, accommodating and courteous.

Brenda Kempisty

Feb 20, 2015

Ford Escape - Excellent Service - Excellent Staff - Thank You for such prompt service.

Dianna Goldberg

Feb 20, 2015

I am leasing a 2013 Ford Escape. This is the 3rd vehicle I have bought from Marcotte. Mike Marcotte is awesome, helpful, and just very genuine. Jeff, my sales guy is the best. He is honest, trustworthy, and very straight forward. No games are played there-they are the real deal. F and I-also an enjoyable part of my experience at Marcotte. Service guys- are always respectful and explain what's going on with your vehicle in layman's terms. Thank you. It's a pleasure doing business with you!

Dorrice Deyette

Feb 20, 2015

The service department is very helpful and friendly. Your service advisor Michelle Mathison is very helpful and accommodating. She is a pleasure to work with.

Francis Mcmanus

Feb 20, 2015

the service rep was very profesional, helpful and exceded my expectations . the ford technician who serviced my vehicle was very through and did a quality job .THAT IS WHY I HAVE CONTINUED TO USE MARCOTTE FORD.

Joseph Tavella Iii

Feb 20, 2015

The service and time line was incredible. The service department was immediatley helpful from beginning to end.

Mary Mulcahy

Feb 20, 2015

I have always had a very nice some time costly experience. The men behind the desk are always very nice and helpful and the men who work on my car always do a great job. Thanks

Peter Jerusik

Feb 20, 2015

The works package makes it a no brainer visit. Quality Service for a fair price.

Thomas Briotta

Feb 20, 2015

I had an excellent eperience purchasing my new F150. My salesman Jeff Duffy was very knowledgeable, and had a no nonsense attitude. He was straightforward and provided answers to all of my questions. The whole process was easy and I would not hesitate to continue my business with them. Thanks again!

Alan Pepin

Feb 19, 2015

got me right in for a oil change when requested, no appointment necessary

Elizabeth Wood

Feb 19, 2015

very professional and kind people there in the service dept-they are quick to answer questions and help you in any way they can-I bought my car 7 years ago and bring it in for servicing-I hope to buy another car from them hopefully in the near future

Jill Putala

Feb 19, 2015

We purchased a used 2010 Ford Fusion. This was our first purchase from Marcotte Ford. I inquired about the car online and Denise McCarthy was very helpful in getting back to us the next day with the Carfax information. She followed up several times with us. I stopped on a Saturday to take it for a test drive and on Monday, we purchased the car. We picked it up two days later. Jeff Duffy, the sales associate was fantastic! He was courteous and helpful. We got a great car for a great price! Thanks, Marcotte Ford!

Thomas Poole

Feb 19, 2015

I bought 2011 f150 and had a great experience sales person Nicole was great and the business end the deal was very good will return.

Charles Bradshaw

Feb 18, 2015

Timely--completely satisfied with steps taken, and time frame within which they were done.

Paula Dane

Feb 18, 2015

gteat breakfast, great service, friendly people I do not like it that I have to leave more here. Don't want to write a book!

David Stewart

Feb 17, 2015

As usual excellent service from all at Marcotte. All the people at Marcotte in Sales and Service are excellent. Our experience at Marcotte has always been first class.

Erik

Feb 17, 2015

I had scheduled a quick appointment for a recall notice - on my way in, I noticed I was due for oil service as well. Jim was able to accomodate the extra request, gave me a complimentary loaner vehicle to get to work, and had my truck ready well before I finished work that day. As always, Marcotte service delivers.

Jack Morganstern

Feb 17, 2015

Just a walk in oil change,prompt courteous service.Tough for me to make appointments so being able to walk in and get out quickly is important.I go out of my way to go to Marcotte because of this.

James Garstka

Feb 17, 2015

Good service and friendly atmosphere will return for all service needs.

Kathleen Labombard

Feb 17, 2015

Staff is always helpful. I feel comfortable leaving my car and know that it will be well serviced. I appreciate the rides to and from work.

Lindsay Lamoureux

Feb 17, 2015

Excellent customer service they always go out of their way to make sure the customer is happy

Patricia Whitcomb

Feb 17, 2015

Your service department is excellent they are extremely professional and obviously hard working individuals. I wish that the sales people are the type to work with their customers especially when they are interested in looking at another ford to purchase. Talk about feeling like we are not good enough. Contemplating looking elsewhere for a new vehicle.

William Byrnes

Feb 17, 2015

your work is timely and people are friendly job done right and without any problems

Andrzej Grzyb

Feb 16, 2015

Quick, very friendly atmosphere.I wish evrywhere we can have that expierience.

City Machine Corporation

Feb 16, 2015

great job ....oil change, level checks, safety checks

Helene Houston

Feb 16, 2015

Our salesman Jeff Duffy patiently walked us through the process of leasing our first car ('14 Ford Focus) and then helped us find the most affordable option with as many of our priority features included.Safety, comfort, and versatility were necessities. Both Jeff and Greg made the closing convenient, seamless, informative and fun. Now if it ever stops snowing we will start breaking our beautiful car in.

Joann Tolliver

Feb 16, 2015

In for a sticker on a Sat AM. Had a great breakfast and the service was speedy. Staff were courteous and helpful.

Gwendoline Briere

Feb 15, 2015

The staff is always great at marcotte ford I have been going there for a while and my husband and son have bought vehicles there

Adriana Gutierrez Pacheco

Feb 14, 2015

Very satisfied with customer service. First appointment they brought me back home considering i had just arrived to the area. They were always gentle and kept me post. They did not want to sell me other of what I want. They offered me their car rental services in the meantime the application was processed. They delivered my explorer in great shape and shinny bright even weather conditions by that time were awful and unpredictable. My Ford consultant was always available & considerate. They understood i wanted a sunny day to do delivery because of the icy roads, and when I picked up my newbe they spent more than an hour explaining the features plus they gave me some drivers advices, a full tank of gas and a Marcotte Ford shirt for my father :). The other great deal is that I am covered bumper to bumper and staff is open to questions at any hiven time. Nice touch was the greeting card i received by regular mail. I didnt expected and made my day. Thanks to all the staff i ve got to met.

Jessica Santucci

Feb 14, 2015

My service at marcotte was excellent, john rua was my service advisor and did a great job from the time i walked in till i left.

Ermelinda Carvalho

Feb 13, 2015

I like the straight forward conversations about what my car is in need to have done. If the car does not need something done I think it may need they check and let me know if needs it is not. I liked their honesty and integrity .If I need a like they offer and that is important to me as well. They have great customer service!

James Malaquias

Feb 13, 2015

top class business.service, service is the key to good business.

Valued Customer

Feb 13, 2015

Very nice to walk in after having not been in for probably a year and have Greg look up from his deck and say Randy how I can help you. Took my info, let me get you a loaner. Seamless transaction. All very fast, truck was ready that afternoon. Saved me a lot of time.

Glen Desjardins

Feb 12, 2015

everyone was extremely helpful.............................................................................................................

John Hurley

Feb 12, 2015

I brought my 2012 Ford Edge in for an annual inspection sticker. I was assisted immediately and waited a short time while my vehicle was inspected. Once completed, they advised that it was done and passed inspection. I was in and out within forty five minutes. Thanks

Mark Olson

Feb 12, 2015

Normally, I would bring my vehicle to Marcotte's Quick Lane facility for routine service. This time, I went to their regular service department since I needed an inspection sticker in addition to the service. I had a works package done and received my sticker. As always, the service was prompt, my vehicle was taken immediately and was ready within more than a reasonable amount of time. Hats off to Marcotte Ford and its service department! Great job! I have been a loyal customer for 10 years and would not think of going anywhere else.

Stephen Levine

Feb 12, 2015

Prompt, courteous. Much appreciated. Helped us on very short notice.

Arthur Montminy

Feb 11, 2015

Service dept went above and beyond, great job. I didn't have an appointment, but they took care of me quickly.

Karissa Pastyrnak

Feb 11, 2015

The late night hours are a life saver! Very plesant service as well

Theodore Kapinos

Feb 11, 2015

Did not have appointment; issue was resolved within about 20 minutes.

Gordon Quinn

Feb 10, 2015

the person changing my oil noticed that my inspection sticker was expiered and fortuantely he pointed out that he was well overdue.

Katherine Renzo

Feb 10, 2015

We choose a 2015 Escape SE. Service was outstanding the staff extremely helpful. We had several recommendations that Marcotte was a good place to go and now we will be recommending it ourselves. The staff, specifically Bonnie and Steve, were knowledgeable, friendly,patient,helpful and enthusiastic about their jobs. It is clearly a great place to work which says a lot about a business. We hope to send anyone who asks to Marcotte and continue to do business there ourselves.

Valued Customer

Feb 10, 2015

Always a pleasant experience. Work was done quickly and accurately.

Mark Annis

Feb 9, 2015

No matter the concerns, celebrations for good check ups or questions...Marcotte has made themselves available to us. Thank you!

Susan Dziczek

Feb 9, 2015

Dead battery. In - out - on the road in no time. Price was a bit up there, but service and timeliness was great.

Zofia Leitgeb

Feb 9, 2015

it was a pleasant experience and it was completed in a timely manner.

Jacqueline Ruest

Feb 7, 2015

Last time we were there we were told we needed front and rear brakes. We made an appointment but postponed due to snow storm. They happily made a new appointment for us. When we brought it in, Brian took care of us. After checking it out he called to let us know what needed to be done and if they should continue with repairs. Repairs were done in a timely manner, and by late afternoon it was ready for pickup. So far, the brakes work! :)Everyone there is always pleasant and helpful. Next stop...new tires. Hope the sale lasts a little longer.

Eduardo Melendez

Feb 6, 2015

Excellent, thank you for everything, I felt welcome.

David Scott

Feb 5, 2015

Staff was friendly and helpful and took good care of me. Always great service at Marcotte Ford.

Hector L Santos

Feb 5, 2015

Staff was very professional, especially Tony the manager at quicklane.

Irene Pezda

Feb 5, 2015

My service at Marcotte Ford was excellant. The staff was very helpful and polite. I would recommend Marcotte to friends and family members.

Paul Renaud

Feb 5, 2015

Very friendly and courteous staff. Waiting room could use some "spiffing up" and heat.

Terence Murphy

Feb 5, 2015

I was greeted personally and professionally by Tony, and then received timely service and a polite turnover of my vehicle by the technician.

SpringfieldRMPJR

Dec 26, 2014

This has been a wonderful experience! The sales staff was very informative and helpful. A great purchase experience! When I did need to repair my car ( scheduled maintenance). I was given a loaner car for the day. Needless to say I will be buying my next car again, at Marcotte Ford!

egs1018

Oct 11, 2014

Bonnie Nieroda and Glen Gagnon were excellent. I purchased a 2012 Ford Edge which was competitively priced and very clean. I traded a 2007 Edge and received an excellent trade-in without the usual haggling. One of the best pieces of the entire transaction was taking the 2012 for a test ride ALONE. Marcotte was the only dealer who offered this and I was able to pull into a nearby parking lot and examine the care without any pressure. First oil change is free, as is every 5th. Glen also set me up with a loan to be paid bi-weekly which will save thousands and shave 5 months off the note. Fantastic.

Clifford Grant

Aug 17, 2012

Stopped by to see what was on the lot in suv. Bonnie was very helpful and guided us to what we were looking for. She had us take a test drive in two different cars a 6 and an 4 cyl. we sat down and talked price which we could not get together on at the time i left fealing that the dealer was very high in their profit. I have since found that they are pretty good but still out of my budget. I have since been to several other dealers and feal that my Marcot experience was one of the better ones