Used Cars for Sale at Mark Ficken Ford Lincoln in Charlotte, NC

Kristen Grella

Nov 14, 2021

The best car buying experience! Shelby was such a pleasure to deal with. Helped me pick out the perfect vehicle and the process was super fast! In and out in less than 2 hours(that has never happened before). Thank you, thank you, thank you!

Logan Mills

Nov 15, 2021

Went to go look at a 2022 Ford Explorer and was planning on buying from this dealership. Was outside walking around for about 20 minutes and nobody came outside to ask if we needed anything. Fine, no big deal lol we will just go inside and see if anyone can help us. We stood inside at the counter for about 15 minutes and there was nobody that could even be bothered to help. Multiple people saw us standing there waiting and just kept on with what they are doing. So we ended up leaving and are going to go to a different dealership instead where maybe someone will actually care.

Adrian Diaz

Oct 24, 2021

On 10/22/2021, @7:30PM, Shelby King, gave us the best customer service hands down. We have been so used to being treated differently for being young, whether that's being brushed off or not taken seriously, the list can go on. Shelby displayed none of this and even helped us take care of our 4-month old daughter while we went on a test drive. We have never experienced customer care at this level at any other dealership and although we didn't purchase a vehicle on that day, we will definitely be only considering Shelby, when looking to pull the trigger on said vehicle purchase. Thank you, Shelby, we hope to be able to do business soon.

MARLIN GOODWIN

Sep 4, 2021

Went to go look and test drive a new vehicle and the salesman Greyson Laney was very helpful, knowledgeable and down to earth. We had a normal conversation he seem to be interested in knowing who I was and what I do for a living etc which I liked because it made me feel like he wasn’t just trying to hurry up and sell me a vehicle. Good dude, great service and yes we put in an order for a new vehicle. I definitely would recommend coming here for your next vehicle purchase. On another note I ABSOLUTELY LOVE THIS BRONCO! I put in my order for one😁

clay hunter

Sep 24, 2021

My search for a new company truck started with an internet inventory check for a specific vehicle. I located the exact truck I wanted and proceeded to contact them to set up a time to come look at it. I arrived at the dealership around 10AM and walked inside to find an army of team members with absolutely no interest in assisting us, they were too busy sipping coffee and talking amongst themselves. After about 15 minutes, a caring team member asked how they could help and I explained I was there to see Michael, we had discussed a specific truck. Michael came out to greet us, introduced himself and then went to get the key to the truck we had discussed. When he brought the truck around, it was not the vehicle we had discussed, it was a different color and one that I didn't think looked right with the two tone standard with a King Ranch model. We had some casual conversation and, as we were going to leave, we noticed a black Raptor model on the lot and asked if we could simply view the interior since we'd not seen a Raptor's interior. Michael was super cool about it and said he'd go try to get the key. Approximately 5 minutes later he came out and said that another representative, assuming a manager, did not want us to go near the truck or look inside it..... Pre-sold or not, there's no harm in letting someone see an interior, but I can only assume this wonderful fella on his high horse believed us unqualified to know the inside of a Raptor looks like. I want to be clear that the salesman was very professional, but I personally believe it'd benefit him to find a more people friendly dealership to advance his career and sales potential. A few hours later, I purchased a truck at Capital Ford. They were friendly, receptive to let us look at any vehicle we'd like since they sell cars and a suitable truck was found and purchased. Michael, I thank you for being polite and wish you well, but your colleague most certainly cost you a big sale.