Used Cars for Sale at Mark Kia in Scottsdale, AZ

Jughead

Oct 17, 2016

Dalton did a great job satisfying our requirements. The vehicle will serve our needs in the future. I would shop here again. Easy too deal with.

Alabama#1

Oct 16, 2016

Just bought 2015 Hyundai Genesis with all the bells and whistles! Robert was very helpful and professional. Our terms and conditions were met and sale was complete within an hour! Good job! And thank you!!

New Car buyer

Oct 14, 2016

Good experience overall, I did have a few things go wrong, but my salesperson did a great job of making sure I was satisfied. He was quick to respond to my issues.

Cargal2211

Oct 13, 2016

Dyllan and his sales team were excellent! They worked hard to secure the exact model/color car that I wanted while providing very competitive pricing. I would recommend checking out this dealership first because after visiting several other Kia dealerships, I learned that nobody works harder to get you into a Kia than Mark Kia. Do yourself a favor and check them out.

Carguy123

Oct 12, 2016

We worked with Chip who was both helpful and honest. We would definitely work with him for all our future car buying experiences. The entire process was painless.

Trevor Robinson

Oct 12, 2016

My salesman was Juan corona by the time I showed up to the dealership he had the car I wanted already out front ready for a test drive. Everything was perfect and easy what they adverstised is what I got and couldn't be happier with my new car everything was super simple and hassle free highly recommend this dealership and Juan for your next car.

Ges48

Oct 9, 2016

Adam Lee helped us out with the transaction. He's a good guy for sure, though we are still waiting for the dealership to assist us with an out of state registration for the vehicle. The receptionist at this location was kind of rude but maybe she was having an off-day. Overall my experience was pretty good. Adam is a friendly guy and an eager salesman. If you go to this dealership ask for him and you'll most likely strike a deal.

AmynJake

Oct 4, 2016

This was by far the best experience ever at Mark Kia. Our salesman was Chip and I highly recommend him and Juan in Finance. It was a smoothe and easy experience! I will definitely use them again and refer people to them! I love my Kia;)

vinnideb

Sep 30, 2016

I had a wonderful buying experience at Mark Kia. The salesman Isaac was very knowledgeable about the Forte that I was looking at and that was a great help in my decision making process. Adam also was very good to work with and I appreciated all the help I received from both of them. Great team!

Carguy2466

Sep 30, 2016

Came in because I heard a radio commercial. Everyone was very nice and accommodating. Peter helped me out and even though I didn't find the car I was looking for I recommend this dealership and it's employees.

Jen

Sep 9, 2016

This place is truly amazing. My Salesman Travis was awesome, He might've been new to sale but was awesome. And the floor Manager Bob from Flint was very helpful and worked hard to get me the deal I wanted. Thank you Mark KIA!!! I will be back

Bruce Garipay

Sep 7, 2016

From the initial contact via email, then a telephone conversation, to me driving a new car off the lot this entire buying experience was the best ever. The team at Mark Kia took care of everything and made the process of purchasing a new vehicle a fun one. You won't do better!

Crystal m

Sep 7, 2016

Everyone was amazing!! Juan in financing, thx for making my experience with you brry positive... I loved the no hassle, just signed and done! Lindsey and maricella were also amazing and made a previous bad experience much better this time around!! Thx again guys!! I will see you again!! Crystal m

Cmorones

Sep 7, 2016

Overall my experience was pretty good, thanks to lindsay! I had been to the dealership a month prior and ended up just walking out due to poor customer service. Lindsay contacted me for follow-up by phone a month later. She and I tried to work out the best deal, to no avail even with the sales manager did we reach a deal. Lindsey kept right on it, without harrassing me, she again made a followup call with me the next day. Well, she was awesome and got me the deal i wanted... I went in that night and purched my new sportage. From the moment i returned to do paper work it was smooth sailing, no hassles! If lindsey had not been so good at follow-up and excellent customer service skills, i may have never returned to mark kia! Lindsey, maricella (amazing customer skills) and juan (financing amazing as well) were amazing and changed my whole experience with mark kia into s very positive experience! Thx guys!

Josb

Sep 6, 2016

Always go here for a car. Great experiences and prices. Alwasy willing to work with us. Robert Lemon was a fun salesman.

Gdiaz

Sep 5, 2016

The help from my salesperson was the turning point in me buying the vehicle, him and Bob helped me in deciding Mark Kia was the place to do business with and I will consider them for my next purchase

Loriann

Sep 3, 2016

Fast, friendly and affordable! Dyllan was a lot of help and knowledgable. If you're looking for a awesome dealership, this is the one to go to!

Manniefrost

Sep 3, 2016

I am very pleased with customer service that was provided to me by Robert Washington. All of my question, concerns and thoughts were answered. I have been to a lot of car dealerships and Mark Kia by far displayed excellent customer service. Even though I did not purchase a vehicle from Mark Kia, They are one of the best car dealerships in Arizona in my book.

Donald Ward III

Sep 2, 2016

I recently purchased a vehicle for cash here and already the transmission is slipping and has a loud humming noise coming from the front end of the vehicle. I was told if the vehicle had any problems within 30 days to bring it in and they would take care of it at no cost to me. They also put it in writing they would do a year worth of free oil changespill and maintenance. Within 2 weeks I brought the vehicle in for maintenance needed. I alsomade an appointment the week prior. I was there from 10:30am to past 1:00pm. A sales rep by the name of Royce came to me and told me if I wanted it serviced or fixed take it somewhere else, handed me my keys and escorted me out the door. They wouldn't even change the oil because service didn't have the right tools supposedly.????? What kind of car dealership doesn't have a service department that can't change even the oil in a vehicle they sold and so rudely says, "We are not touching your vehicle and ask you to leave. Mind you, I was nice, with curiosity tword the rep, as I would understand if you weren't then maybe they could ask me to leave but this was not the case. I paid cash for a vehicle and once they had their money it was down hill from there. If you are thinking of buying a vehicle I recommend you find a more reputable car dealership that is curious, and stands behind what they sell and their commitments to the buyer.

H. Renard

Aug 28, 2016

We bought a used car there 3 weeks ago. The sales rep was Royce Bell, not very competent or bright, but one of the sales managers Bob helped out and he was great to work with. The price seemed right but there was a dent on the back of the car we weren't fond of. They agreed to fix it as part of the deal (signed a "We Owe" agreement). They finally called us a week later to tell us the car was ready. When we showed up, the dent was still there.....the sales rep had been fired and no one had followed up on the mess he left behind. Another sales guy named Kenny was supposed to take care of us. He offered to drive a service loaner car the following day to my husband's work and switch out the cars...all to make up for the mess and accommodate our schedules. He never showed....never answered our calls. I got a hold of the sales manager Bryce, who said he'd make it right......told me about all the messes Royce had made that he's having to clean up.....He agreed to give us a service loaner (rental car in case they were out of SLVs) while they fixed the dent. I dropped off the car at the Service department and they arranged for Enterprise to pick me up.....drive me to the rental car. A week later, we get a call from Royce (the fired sales rep) who's apparently hired back....and he tells me the car is ready for pickup and that he personally saw the car....the dent is gone and it looks great. When we showed up....the car was not ready. There was no apology....just "that's what I was told by my manager". I called him a liar for saying he personally saw the car and it was all fixed.....and he called me unprofessional...(haha...apparently being a customer is a profession and I owed him better service!) We asked to talk to Bryce ....who was there but hiding around the corner and never came out to face us. Luckily, sales manager Bob jumped in to help. He tracked down the car, the dent was fixed but there was only a coat of primer....still need to be painted, glass reinstalled, etc.... We still had the rental car Bryce had set up for us....but we just wanted this to be over with. A week later....(3 weeks since we signed papers and cut them a check) the car is ready. We turn in the rental car down the street at Enterprise....and Entreprise wanted to charge us because the dealership didn't extend the return date past 1 day. After I explained the situation to them, they said they'd send the bill to Mark Kia....and see what happens. When we went back to finally drive our new car home....it wouldn't start. Bryce had to come out to help and had the nerve to act annoyed/angry....we'd evidently inconvenienced him. No apology....no embarrassment for all the trouble he'd caused us. I'm still waiting for the Enterprise bill to be settled before taking further action against the dealership. Don't buy a car here....and if you have to deal with these people....ask for Bob. he's the only honest and courteous person I've dealt with there.

WILLIAM

Aug 27, 2016

EVERYONE THERE IS AWESOME!! JACK, JUAN, AND BOB!! THANK YOU!!

Joseph Genys

Aug 20, 2016

The buying process was super quick and super easy. After all the trouble that we had had at all of the previous dealerships, we really appreciated the simplicity of getting the job done here. We would buy another car from here in a heartbeat if we needed one.

Mike mace5

Aug 15, 2016

They lie to me from start to finish when I called and left a message for the GM to call me back he did not call me back they had someone else call me back so he obviously didn't care enough to call the customer back who bought two cars from him

disappointed customer

Aug 14, 2016

Very low priced vehicle on the website had mysteriously sold "just an hour ago" when I arrived at the dealership about a half hour after they opened. I was not interested in any of the the other cars that were offered me, at a higher price of course.

Zach

Aug 13, 2016

They were awesome through the whole process. I can't talk about Mark Kia enough. Thank you

Bryan Armstrong

Aug 6, 2016

Negotiations were extended to motivate buyer to pay more for the car than I wanted to pay.

Ricky A

Jul 30, 2016

I went into the dealership on 4th of July weekend to checkout some used cars. I never thought about getting a new car, but Leland Johnson got me into as 2016 Kia Soul. He even gave me a free year of free service! He made my car buying experience comfortable with how patient he was (I was kind of a pain in the butt) but I would like to thank Mark Kia and Leland for getting me into a great little car!

Douglas

Jul 25, 2016

Had appointment to look at a unit in stock. Used.. They sold unit and did not call and tell me.l had ask them to do so before I sent my son to purchase car. My time and his were wasted. Dealer had poor answer. Would not recommend this dealer for your used car buying.

nappyd043

Jul 11, 2016

Saw a car in my budget online, drove in to check it out,was to be my sons first car, right away your rep Michael Pope greeted us, and gave us room to look around, after bringing the vehicle down to test drive, Mark gave us the details of the vehicle and did not lie about anyof the things it would need for us to drive away, he was courteous, spot on HONEST and told us what we needed to know to make an informed decision.Although we did not purchase a vehicle from your dealership that day, I was extremely impressed (and thats hard to do!) with the way we were treated by Michael,and his manager whom we also met.I told him his mother should be very proud of the young man she has raised,and Michael assured me , hed let her know!My fiancee and I are also looking to purchase sometime int he future, he was a used car salesman also,and as I told him about Michael, he was alos impressed and said hed like to go back and have him help us with our next purchase, so , i am glad we have his business card, THANK YOU Michael for being just awesome and making our experience one Im still not over talking about!!! YOU ROCK!!!

Tishay Lewis

Jul 2, 2016

Went to this dealership on June 25, 2016 due scheduling an appointment with a Salesman's named Kevin. He was very unprofessional. He talked about how he wanted to leave the dealership and how he wanted to work in the food service industry again. Apparently, he overbooked appointments and a different salesman's ended up helping us. Let me, this salesman had no idea what was going on with our sale. He did try to help but was unsuccessful. When Kevin did come and check on us he told us about option two, that he could have addressed hours earlier, when he addressed the first option( the two options on the paper that depict 60 months or 72 months payment plan). Geesh! He lost anothet customer's drivers license( who personally came and told me and my family) and tried to give them a photocopy to drive off with! Further, then another person came and told me that, he lost their car keys and if I saw them let him know. I did witness the same salesman getting yelled at to make sure he got customers drivers license before they test drove any vehicles and they were tired of telling him this! There was no bottled water, barely any place to sit and conduct business. Salesmen were everywhere..it reminded me of the floor at the NY Stock Exchange! If I had not already had my credit ran, needed a vehicle, and had spent an entire day there, I DEFINITELY would have went somewhere else. This salesman ruined my experience at this Dealership. I did speak with the General Manager and he was very kind and apologetic but like he said there are no words for this salesmans behavior. I have words...YOUR FIRED!!!!!

Ann fullam

Jul 1, 2016

This is the third new car I have purchased from this dealership - wonderful service in every way

A.Smith

Jun 29, 2016

By far the best experience I've ever had at a car dealership. Bryce was so friendly and knowledgeable and for the first time I didn't feel pressured. I could not be happier!

Boomer1

Jun 29, 2016

Bryce was amazing ! Very patient answering all of our questions and going above and beyond to get us into our beautiful new car. We will recommend Bryce and Mark Kia to all of our family and friends.

Flaccidbf

Jun 29, 2016

I can't tell you how many times I've been into a dealership and the salesman are all just so condescending and petty. They treat you like a 5 year old that doesn't know anything and it's ridiculous. But this dealership was different. Right away Bryce came and introduced himself and set about helping me. He was polite and I could tell he was a people person. I wanted a used truck, preferably a Tacoma or tundra and a friend of mine said they might have it at mark Kia so I decided to check it out. Bryce was extremely helpful and he actually knew a lot about some of the other cars we looked at, not just Kia vehicles. I didn't find any I liked that were within my budget but I will definitely be back to check the inventory when my wife wants to trade her car in.

Cobalt

Jun 27, 2016

As soon as I walked into the building I was greeted by someone and they were kind and polite helping me with everything I needed! It made my day a lot easier with that kind of quick help I can't wait for my next interaction with them.

ninoslazar1

Jun 27, 2016

I asked for no negotiation just bottom line and I got it. Compared to other same request from other dealerships I got the best dealThey gave me all I needed and treated me as I wanted to be treated

Peters, Mary

Jun 27, 2016

Your rep Travis Richardson was helpful, respectful, and honest. He treated us as a buying customer would expect to be treated even though he knew we were only at the shopping stage. When we are ready to buy we will be back and ask for Travis. I will be recommending Travis as the one to see for any of my friends looking to buy. Your dealership is well stocked and courteous.

Cierra01

Jun 26, 2016

My day at Mark Kia was a great car buying experience! I will recommend to all friends and family!

David S

Jun 26, 2016

I went to Mark Kia of Scottsdale to look to replace my 2002 Saturn LW200. The sales rep (Robert Lemon) was very helpful. He listened to my needs and then showed me several Sorento models, from basic to top of the line. We discussed pricing, finance options (down payments, years financed, basic and extended warranty), as well as trade in value (yes, there was some trade in value for my 14 year old car). All my questions were answered and there wasn't any "high pressure sales" approach. It was a very pleasant experience.

Jess16

Jun 26, 2016

Visiting Mark Kia for the first time today was an amazing car buying experience! My first new Kia and I love it!

Shane01

Jun 26, 2016

Best experience by far Joseph Perez was very helpful and I will recommend him to my friends and family!

Fredniche

Jun 25, 2016

Nice and friendly. I was helped right away I didn't have to wait around. Very knowledgeable about the cars being sold. Overall excellent experience!

Zach

Jun 24, 2016

I went to Mark Kia to look at my options for a sedan as I plan to buy a new car in the next couple of months. I did not intend to purchase when I went in, but rather to get an idea of my options. My sales associate was Josh. I told Josh I was just looking and I was very impressed how he didn't pressure me in any certain direction, but instead empowered me with info on various types of models. He was very knowledgable about the features of each car we looked at, and even made a point to emphasize the pros and cons of each vehicle as it relates to my needs for work with the vehicle. I was expecting a high pressure salesman, but Josh was very professional and made shopping for a new car actually enjoyable. Didn't expect that. Overall it was a great experience and I plan to come back when I'm ready to buy.

carolyn joy mcdaniel

Jun 23, 2016

This is the second vehicle in 11 years I have bought from Mark Kia. I still love the service I get during the service process.

Catlover666

Jun 23, 2016

Josh was so helpful and knowledgable when it came to purchasing my first car. He went above and beyond to make sure I knew all of the features and capabilities of the cars I was interested in and recommended the right car for my needs .

Jacky12

Jun 23, 2016

Mark Kia in Scottsdale definitely exceeded my customer service expectations. I worked with Bryce who was very helpful and knowledgeable. He never rushed me and took the time to answer all my questions. If you're someone like me who expects good customer service while purchasing a car, go to Mark Kia in Scottsdale and ask for Bryce. You won't be sorry about your decision!

Jerry Garcia

Jun 23, 2016

travis was excellent, i asked him several times to give us a minute and he politely stepped away giving us time to chat. We were not able to make a purchase that day, but because of his professionalism we will most definitely giving him a call back when we are ready to purchase in the next couple of months

Jonnywes

Jun 23, 2016

Bryce Young made my car shopping experience great. He was so knowledgeable and helpful. Since I've purchased my new car anytime I've had any questions Bryce has always helped me.

Kia shopping 75

Jun 23, 2016

It's not easy buying a car, and it's not easy working with Salemen at times. Mandy had a real understand and know a lot. She can be trusted as she is a "straight shooter"

Karasue212

Jun 22, 2016

Josh Stonestreet helped us out and was so kind and so helpful in answering all of our questions. We would definitely recommend this dealership for buying your car!

kpbling

Jun 22, 2016

Overall, I had a great experience at Mark Kia on the decision of my next car purchase. The employee I worked approached me right away and was very helpful with all the details on the vehicle that would suit me best. I highly recommend Mark Kia to anyone looking for a new/used vehicle purchase. Buying a new vehicle can be stressful on deciding the right one but the staff is very helpful and their customer service fulfilled my expectations.

Lancifer0

Jun 22, 2016

The service that this dealership provides is outstanding. Travis helped me every step of the way. Couldn't be more satisfied with the expertise and dedication to the customer.

Laurie

Jun 22, 2016

I've had the pleasure of dealing with Bruce Young at the dealership two times once with my son and once with my sister, both we very successful and nice to be treated with dignity and respect. Car buying is something we all view as a stressful experience but Bryce made it painless and gave us everything he promised. I would not hesitate to buy my next new car with him I have full confidence in him. I would like to add that he is patient and honest a very valued quality when car shopping! Thank you Laurie hughes

MG07

Jun 22, 2016

The staff was great and the sales reps were all very helpful. I would recommend Mark Kia to family and I will continue to do business with them.

Tycimo

Jun 22, 2016

Mandy did a great job answering all and any questions my wife and I had. She had a lot of knowledge and was quick to adress any concerns we had. I would love to work with Mandy again

Tyler

Jun 22, 2016

I was looking for a very particular model car that Kia doesn't make but was referred to Bryce by a friend of mine. I reached out to Bryce and he found me exactly what I was looking for in only a matter of days. Will definitely be reconnecting Bryce to all of my friends moving forward

Jaredstrong3

Jun 21, 2016

I've never purchased my own car but when I went into the dealership Travis was very friendly, easy to talk to and informative. Will probably close on a deal soon because of his help.

Deserayc

Jun 18, 2016

Joe was awesome had an overall great experience I would totally recommend it to anyone really nice people. Great customer service felt like I they were making sure I had the best interest for me and made sure I got what I wanted

jdbking87

Jun 14, 2016

We had a pleasant experience while buying a car for once. Everyone one at Mark Kia starting with the internet sales rep to when we did our financing was very polite and professional. Me and my wife were most satisfied with Joseph at Mark Kia. Joseph made our car buyers experience easy and fast. He walked us through everything step by step and my wife and I could tell he didn't just care about getting the sale. He worked hard to retain our business as potential repeat customers. He delivered on everything he said he would and we would strongly recommend you ask for him when you go in there. It's our first Kia purchase and if the car runs as good as the sales office we should be happy customers through and through.

ambrwstbrk

Jun 13, 2016

First time buyer and I had a great outcome. So glad I chose to go to Mark Kia. Special thanks to Joe Perez and everyone at Mark Kia. Thanks for letting me go home happy with my Kia Soul!

Alyssa Jimenez

Jun 12, 2016

I love love love my new car!!! Had an absolute wonderful experience with Bryce Young at Mark Kia! Definitely not like any other place I've been! So happy!!!

Jazz123

Jun 12, 2016

Joseph Perez is awesome! My Kia experience was fast and easy and I will definitely send my friends and family his way in the future!!

Kat

Jun 12, 2016

Mandy Ketner is so knowledeable and amazing to deal with. She is helpful and wonderful to deal with. She is the best!!!! i usually hate car salesman but dealing with her is like a breath of fresh air

Bob Fragmin

Jun 11, 2016

Came in for a preowned 10k dollar car because I figured I wasn't able to get a new vehicle. But the finance team and Bryce were able to get me a brand new whip! I'm pumped. Definitely sending family here.

Nrangel

Jun 11, 2016

Kevin was extremely helpful and knowledgable! I will be sure to come back and see him again! Thank you for all of your assistance kevin

Rich T

Jun 11, 2016

We want to send a review to express our gratitude for our salesman Bryce Young for making our car buying experience easy and enjoyable, after dealing with multiple dealerships we are so fortunate to have found the quality workmanship that is your dealership, we definitely will recommend you to all of our friends and family. Thank you!

The real OC

Jun 11, 2016

Worked with Bryce and he was awesome. Made us feel very comfortable and he was very knowledgeable! He wasn't your typical car salesman who was just looking to get a sale. He genuinely wanted us to find the right car and listened to us. I would definelty only like to work with Bryce when I go back.

Bonnie Bisson

Jun 8, 2016

I came in to look around at cars and had the pleasure of meeting Bryce Young. He was very professional and knowledgeable about the vehicles and even though I was just looking, I did not feel like I was inconveniencing him and I was not under any pressure. I will for sure keep Kia in mind when making my final decision.

Biz

Jun 7, 2016

Bryce Young was great to work with! He was very professional and answered all of my questions. I would definitely recommend him to my friends and family.

Itzel_dr

Jun 7, 2016

I bought my car in one of the busiest times of the month and even still with all the craziness my sales representative and sales managers and finance directors really genuinely spent time to work with me. They each took their time to get me to a payment that worked well for me. They answered questions about my vehicle that I thought only service could answer. Overall, I feel confident about my purchase and I love my new Forte! Thanks Mark Kia!

Raybird10

Jun 7, 2016

Had a great experience with a salesman Bryce Young. I was just looking to get an idea of the KIA lineup for 2016. He was professional and courteous and very knowledgeable on KIA automobiles. I was not looking to buy at that very moment but once I am financially able to I will definitely be back and make a purchase at Marks KIA!!!

A. Brock

Jun 5, 2016

I have purchased 6 cars from this dealership over the past few years. It's nice going to a place where my once salespeople are now managers . Goes to show how well they treat people. Keep up the good work.

Georden

Jun 5, 2016

I met with a gentleman by the name of Bryce , at first I was a little intimidated to purchase a vehicle because I did not want to be pressured . Bryce however was very patient , knowledgeable , and made the whole process simple and exciting ! I will be referring all my friends to him who are in need of a new ride ! Also the mans beard is very admirable .

jfly

Jun 5, 2016

JOSH WAS GREAT AND VERY INFORMATIVE ABOUT THE QUESTIONS I HAD. I NEVER FELT LIKE I WAS LESS IMPORTANT HAVING SUB PAR CREDIT HISTORY. BETWEEN JOSH , BOB, AND JUAN THEY HELPED ME THROUGH THE PROCESS, WITHOUT THEM I NEVER WOULD'VE BOUGHT A NEW SOUL!!! THANK YOU MARK KIA!!!!

Booger12

May 28, 2016

Great dealership. I found the ford I was looking for, here. I don't rate things often so I don't know what else to say. Good job.

jerrizona

May 25, 2016

It's always interesting to see how slimy dealerships can be when ripping off customers. These guys are as slimy as they come. I will never step foot on their lot again, and recommend you dont either. Avoid the 4 Square Method: used by Mark Kia and other slimy delaerships.(Note that not all dealerships use this technique)The 4-Square method is a negotiation technique that is designed to confuse car buyers by mixing the price of the car, down payment, trade-in value, and monthly payment into one sheet of paper.Most clueless car shoppers focus on the monthly payment which is exactly what they want since it's the easiest to manipulate.The salesman knows if they can get you to focus on one square of the worksheet, they can rip you off on the other 3 squares.Avoiding this sales technique is easy if you follow this advice:First, you should always negotiate each part of the transaction separately.This means you keep the negotiation of the car price separate from the trade-in, financing, and any other add-ons such as extended warranty plans.It's important that you arrange your own financing before negotiating the price of the car.Dealers love to mix the financing with car price negotiation because they can have you focus on monthly payments instead of the price of the car.The ironic part about negotiating the price of a car the smart way is that it's so easy. It not only saves you a ton of time and hassle, but you will save thousands of dollars in the process.

Rene S

May 1, 2016

My experience with Mark Kia has been awesome !! My salesman Joe Perez was so very helpful every step of the way. He went out of his way to accommodate me in every way. This was my second purchase of a Kia vehicle which i am a true believer of Kia safety . Joe was very helpful right away in the first purchase of my vehicle and went above and beyond . This purchase was no different !! The staff at Mark Kia are great and very helpful . I am such a believer in Kia. If your thinking of getting a vehicle GO get a Kia !! Visit Mark Kia in Scottsdale and see Joe Perez you will not be disappointed !!

Juan4321

Apr 29, 2016

It's all good when you walk in, once the deal becomes challenging you can't get a call back for the life of you. Second to third class citizenship treatment, the forgotten pile. Incipient!!!

haleya

Apr 17, 2016

We had a very interesting experience with Mark Kia. I initially went to purchase a car and had a good experience with our dealer who claimed that he was saving us tons and tons of money on our vehicle. I was truly convinced that I was getting the best deal that I could, so I signed the line. I was a first-time buyer so I didn't really know what to look for, but I left feeling confident that the sales associate had negotiated an out-of-this-world agreement for me. Well lo and behold when I get home and my husband, who is an accountant, looked over the sales agreement, NONE of the money and savings that the sales associate claimed was present was actually written into the agreement. My husband made an appointment with the general manager, Joshua Spencer, and we explained what had happened. Upon mentioning which sales associate we had worked with we discovered that he had since been fired and Joshua asked what he could do for us to make the situation right. Joshua agreed to allow us to exchange the car (which I know is NOT an easy task, especially since it had been a month since we purchased) and he paired us with a new associate, Robert Lemon. Robert was a rockstar! After all of the lying and deceit that the original associate that we worked with put us through, Robert was very sensitive to our needs and was explicitly honest with us throughout our entire transaction. He was even quite humorous which helped alleviate the tension that the situation had caused. He found us the perfect car, right in our budget, and was very patient as we negotiated the deal. He made sure to answer all of our questions in detail and there were many, many questions from both my husband and myself as we did not want what had previously happened to happen again. Robert was overall a pleasure to work with and we will recommend his services to all of our friends and family who are looking to purchase vehicles in the future. Joshua Spencer even went to far as to waive several fees that would normally have been built into the transaction for all of our troubles. He runs an honest business and truly strives for 100% customer satisfaction. While our experience with Mark Kia was initially quite awful, they took full responsibility for their horrible sales associate that we originally worked with. They redeemed themselves by doing everything in their power to satisfy me and my husband and at the end of the day we truly feel that they went above and beyond our expectations. We couldn't be happier with the end result of our experience and we are beyond grateful for their efforts.

Goblue

Apr 9, 2016

Without question, this place is the most shady, untruthful, unprofessional excuse of a dealership that I have ever stepped foot in. In the 3 days and 3 different trips I made to the dealership trying to buy a vehicle from them, I was shuffled around between different salesmen and sales managers each of whom pretended they had no idea what the other was doing. I had a deal negotiated, agreed to and shook hands on (not with the salesman, but the sales manager). I was unable to complete the purchase of the vehicle at that time, due to a work commitment. I did however provide all of my information to them, so they could start the finance process. I came back the next day, just as I promised I would to finish the deal and was presented payment numbers that weren't even remotely close to the deal WE had agreed to and shaken hands on, of course by another sales manager. With the sales woman present that I had dealt with the previous day I explained the deal terms that myself and another sales manager (who was on site) had agreed to. They were unwilling to agree to those same deal terms so I walked out and was chased down in the parking lot and asked what could be done to make the deal happen. I replied give me the deal we both agreed to. Not one of the 4 employees standing outside agreed to do that so I left. Complete bait and switch attempt.

Agill

Apr 6, 2016

Friendly, helpful, professional, and fast. I would recommend Mark Kia to anyone. Our sales rep was Kevin and he was extremely thorough and helpful. It made our experience much more enjoyable.

Jen

Mar 27, 2016

Matty was a great salesman and Austin the guy that helped us finalize everything was really nice. Matty listened to our needs and provided us with many options. He even got our son involved with the car buying and test driving process which made our son very happy. I gave 4 stars for the buying/deciding process and that was because the financial guys in the cubicle kept trying to push a car on us we couldn't afford. We were ready to walk out at that point. Matty understood this and went ABOVE and BEYOND to get us our perfect vehicle. Matty was extremely helpful in showing me how to use all the features in the car and to make sure I was happy with everything. PLEASE go and see Matty for a great car and a great experience and just ignore the financial guys that sit in their cubicle.

PROUD KIA OWNERS

Mar 17, 2016

Garrik was very patient and very knowledgable on the Kia product. Garrik was GREAT and Bob was able to get me within $20.00 dollars of my set price of my monthly budget. These two here at Mark Kia are amazing, patient and know how to make a person feel comfortable. We never at anytime felt pressured or obligated in this deal. Many Thanks Garrik and Bob. Well be recommending!!

Jamie

Mar 17, 2016

Sales rep went above and beyond to exceed my expectation! I enjoyed this particular dealership, above all others!! All the sales reps were extremely friendly!

Thabkfulforresolvedissues

Mar 16, 2016

I was very impressed with Bob Weaver, he dropped everything he was doing on two different occasions to address my needs and get them resolved. He is a real assets to Mark Kia and I would ask for him if you stop in to look at a car.

Cj the librarian

Mar 7, 2016

Mark Kia- BEST Experience in 25 yearsRecommend this dealer? Yes - YES- YES!!Purchased a vehicle from this dealer? Yes!I wrote this in my last review, that I had a possible small problem with a tint on a window, and will write another review either way if it needs to be addressed.We brought the car back 4 months after purchasing , AND THE GREAT TEAMat Mark Kia retinted the blemished window, changed the oil, and practically detailed the car!!! NO CHARGE AS PROMISED -BUY YOUR CAR AT MARK KIA !! They stand behind their product, and mostof all STAND BEHIND THEIR PROMISES- I had been to every Kia Dealer in the Phoenix area since the end of May. BUY yours HERE from salesman Uncle Abdul and Manager Jack Belsanti. NO nonsense, just tight honest information, and great upfront info on vehicles and pricing. They knew I was serious about buying a new Forte and I knew they were serious about selling one. The finance guy Chad was great in getting the deal DONE, without trying to up the price with unwanted "add ons" . I've been a car salesman here, have bought 20 cars here, and these guys are GREAT- period. and now here's your WARNING- WARNING DON'T BUY a CAR from CAMELBACK KIAa lying bunch of dishonorable people from sales to financefrom start to finish. Recommend this dealer? No Purchased a vehicle from this dealer? NoGO to Mark Kia- I just bought a new Forte there 9/23/15 - See Uncle Abdul and mngr Mark Belsanti - honest, tight clean info- They want to sell cars HONESTLY- I've been looking since the end of May, so listen up- I contacted the Attorney General, so they finally HAD TO give me my prepaid credit cards- I had a deal in place for a Kia at Camelback, and as I stated many times to them, the car had to have CRUISE and KEYLESS entry. the vehicle I CLEARLY STATED I was interested in was to have CRUISE and KEY LESS entry. Sometime during negotiations, they switched to a vehicle WITHOUT Cruise and Keyless entry. When we went back Tuesday 5/26/15 to complete the sale, my wife was led to a car, and noticed it had NO CRUISE. The sales person, acted shocked , and then said, gee wait, I just noticed it has no keyless entry either. Can we upgrade you to a model that has those. We never got the $25 visa card they lured us way down there for. They had NONE, I was told. And told the same thing Tuesday. I have filed complaints . sorry they gave your brand a bad name . I went to Tempe Kia a week ago, and the salesman there was honest, and told me the True Value price I had of 15K, was NOT a model that had cruise/keyless entry. THAT WAS FINE. I thanked him for explaining that. As you see from below, Camelback promised they could do it, then switched to the lesser equipped model, seemingly thinking we wouldn't notice , or would be enticed to pay more. Plus the car they showed us was filthy with bird droppings all over it. Nice presentation. i didn't even have to file a complaint at the Arizona Better Buisinee Bureau. They have an F rating there, possibly the worst I've ever seen at the BBB Camelback Hyundai Kia Review - Auto Dealers - New Cars in Phoenix, AZ - BBB Business Review - BBB serving Central, Northern and

YU

Mar 6, 2016

My dealer has contacted me for three times to ask the time i can meet with him to check the car.

Chase

Feb 25, 2016

I had brought a Kia Optima 2013 in a couple days ago becuase a sigh on the dash said "hybrid system warning please pull over to a safe destination". I called mark Kia and right away they called a towing place to tow my car to them and the next day my car was looked at and they told me that I needed a new part and that they already installed it and it's covered. Shout out to Brandy for making the time to call me back and let me know what's going on instead of me having to call! Thanks Mark Kia!

JasonC

Feb 24, 2016

This has to be the single slimiest and most disgusting experience I've had with a used car salesman. They were essentially trying to commit highway robbery. I was looking at a used car listed on their website for ~$18k. Test drove it, enjoyed it, wanted to discuss buying it. Right off the bat there were ~$1700 of extras that were essentially required but not part of the list price. We were able to negotiate those off, so sitting at just the list price of $18k. We then looked at financing and monthly payments since that price was (decently) agreeable. Negotiations and haggling didn't go as smoothly as I had hoped and I was generally uncomfortable about something during the process so we left the dealership with no deal.Then I got home and did the math and frankly - I'm absolutely pissed. My rough napkin math puts that agreed price at around ~$20k after tax and title. I was planning on putting down a down payment of ~$7000. At supposedly somewhere between 0-4% interest rate, they were quoting me a loan of $300 a month (relatively agreeable imo)... over 60 months. Again maybe my napkin math here is rusty... but that equals out to $18k. And again my down payment was going to be $7000.TL:DR - They were trying to peddle me a car we potentially agreed at $18k before tax and title - for $25k after tax and title. Tax and title will add a couple grand sure, but not a $7000 difference. So either they were lying through their teeth about that interest rate, or they were trying to tack on several thousand extra dollars hoping I wouldn't notice and I'm wagering it's the latter. Stay far away from Mark Kia, and if you really have to shop here - Please have a calculator handy and do the math then and there or they will rob you blind.

working mom

Feb 13, 2016

Walked in feeling nervous, drove out with a great car at a great price thanks Shane the cowboy

LYSW

Feb 2, 2016

MY CAR BUYING EXPERIENCE WAS GOOD WITH ROBERT LEMON UNTIL I NEEDED TO GET MY PLATES AND THEN FOR 2 WEEKS NO ANSWER OR CALL BACK. FINALLY I TALKED TO BOB A MANAGER AND HE LISTENED AND VERY APOLOGETIC. FOR 2 WEEKS NOTHING I WAS SO FRUSTRATED WITH THE WHOLE THING. BUT AFTER TALKING TO BOB HE HAD MY PLATES IN 24 HOURS. THE BEST THING WAS YOU COULD TELL HE WAS UPSET WITH THE SALESMAN FOR NOT RETURNING MY CALLS AND ASSURED ME THAT'S NOT HOW MARK KIA TAKES CARE OF THERE CUSTOMERS. GREAT GUY!!!

Kash370Z

Dec 22, 2015

I never thought buying a car at dealership would be so satisfying and easy until I walked into Mark Kia, The sales representatives were fast and accurate all of them. I literally walked out of there with my new car in no time, I felt in control in every step and I am very satisfied with my purchase, and I would recommend this dealership to anyone in the market for buying a car.

MomOf5

Dec 8, 2015

Red, our salesman was honest, helpful and caring about my 21 year old daughters needs. He was clearly a young man whom cares for others and it shows. He goes above and beyond his job title. I cannot imagine he staying in that position very long as he is made more for management material. Very personable with integrity & character. A rare and priceless gift these days.

Alexismkia

Dec 7, 2015

Markus is a great dealership and the customer service was delightful. I hooked my oil change at wrong dealer and they still took me in I really appreciate it. Thanks to Brandi Cunningham she was great help!!

Terminallance

Nov 22, 2015

Walked in was immediately greeted by a friendly and professional staff. Sales associate was very knowledgable and friendly answered all my questions and got me into the car of my dreams. I'll be recommending them to everyone I know.

Megan0130

Nov 2, 2015

Great staff. Brandi in service was super friendly even when I got a bit testy with her (my apologies again, Brandi). Alberto was also very helpful, he couldn't help much with my situation but he did what he could which was much appreciated.

Daryl

Oct 24, 2015

Joe was very helpful and professional. I would only buy from Mark Kia

Daryl's financee

Oct 24, 2015

My boyfriend and I went to Mark Kia for his new car and despite being someone who doesn't typically leave reviews...I felt compelled to do so given the great service we received from Joe Perez. He was professional, extremely knowledgeable, attentive and customer focused ....all in a non-pushy and very considerate manner. I WILL definitely be recommending Joe at Mark Kia to anyone who is looking for a car.

T.J.

Oct 24, 2015

Went to Mark Kia to look at a 2012 Kia Sportage. My trade was a 2005 SSR. I told Abel, my salesman. exactly what I wanted. $17000 for my SSR. $235 a month payments. You know the drill. Came back $11000 for my SSR? Back and forth! Never explained what my total $ amount would be. They finallyGave me $16250. Always read your contract good. When I got home I found out they added things to offset the price. He also charge me more for the Kia than the Internet price! I put $1000 down and Realized I did not have to. I stopped payment and had to drive 12 miles back to resign. I was not happy. I first asked for my SSR back, but No Way! You signed the contract. I was screwed. He added A service package which I found out today I could not use anywhere else. I had to call back for a refund. Do not go near this dealership! Another negative. I found out from my Tempe Kia dealer10/31/2105. The extended Warranty, $2494 can only be used at Mark Kia if the distance is less than 40 miles. Never have I had a warranty like this. I have owned over 20 different car since 1993 and this is the worst. Another note! My Kia was not detailed to a new customer satisfaction . The engine was Filthy, all the windows have water spots. I am still trying to remove them! Today I received a notice from the DMV that Mark Kia never transferred my title! Now I have to send the completed form statingthat Kia bought my 2005 SSR! Do not deal with this Dealer. Bad News!

azflint01

Oct 17, 2015

I have dealt with Mark Kia a couple of times and in both cases they were able to do what others couldn't or wouldn't.

Geena123

Oct 16, 2015

We bought a used car for my son that was home on leave from the military and the car he was sold was supposed to have been "certified" and supposedly passed a safety check but within 3 days we found out it had 3 leaking struts 2 broken motor mounts and a broken cv boot so just to get it to his base we had to pay $2200 in repairs. Nice way to treat someone serving our country. I would never buy another car from Mark Kia nor would I recommend to anyone else.

CGreer

Oct 13, 2015

Jeff contacted me after I got an AutoTrader quote for my trade. Jeff was extremely courteous and answered all my questions. I would not hesitate to recommend him to anyone. On a side note, Austin in finance was also very helpful. Altogether Mark KIA has a great team.

Vizzy18

Oct 11, 2015

Robert Lemon was very professional from the beginning when he confirmed the vehicle was still available over the phone, we arrived and the car was out front and ready for a test drive. Robert explained all of the details and features of car in such detail he answered all of the questions we planned to ask. An experience my daughter thought was going to be scary and stressful because it was a first time experience was totally the opposite, Robert's personality and sense of humor help make this a great first time buyer experience. The skill to build rapport by identifying and matching the communication style of your customer goes a long way with making the customer feel comfortable. Robert listened to what our expectations were as far as down payment and monthly payments, and was committed to us leaving with the vehicle we set out to get. Kudos to Robert for exceptional customer service!! Our experience with Mark Kia ended with Chad, he was prepared with all document in order waiting to be signed, and offered a great extended warranty which we took advantage of. My daughter's first car buying experience definitely tops what mine was 30+ yrs ago. Thank you Mark Kia!!

luvmysoul

Oct 9, 2015

I had been wanting to get a Kia Soul for some time. When I found all the incentives offered by Mark Kia, I went in to test drive a 2015 Kia Soul. Joseph Lupien was very knowledgeable and worked with me to get the the right price and financing. I drove home in my brand new Kia Soul! I have had the car for about 6 weeks now and I love it! Thank you Joseph!

Jschlo13

Oct 8, 2015

The entire journey was relaxed, comfortable, and enjoyable. Robert was easy to talk to and didn't pressure ime at any time. He made the experience go quickly and didn't let time drag on. Even had a sense of humor and a positive attitude.

Kiaowner

Sep 30, 2015

We have had our eye on a Kia Soul for a while, test drove one at another dealership and finally decided to purchase with Mark Kia. Alisha Eastridge was very kind and understanding with us, as we had our kids in office with us. We loved our experience at Mark and Alisha was amazing.

Airtapandrew

Sep 19, 2015

Are sales rep chip was very kind, great salesman and took care of buisness fast and efficient. Knew what he was doing and asked me numerous questions.

MariaP

Sep 19, 2015

Did 90% of my research on line then came in and closed the deal. Adam Lee and Jack B. They explained everything with absolutely no pressure. I would recommend them highly.

SomethingToConsider

Sep 19, 2015

This dealership may be violating FTC advertising regulations by aggressive use of disclaimers, misrepresenting the price of their vehicles.On their used cars, they disclaim a "reconditioning fee", but don't state what it is. Only when you get to the dealership or when you call them, will you find out what the true price of the vehicle is. They appear to be intentionally misrepresenting the price of the vehicle. This isn't a standard fee - the reconditioning cost is built into dealers used car selling prices, so Mark's Kia is using this disclaimer to make their vehicles appear to be better priced than other dealers.Check out the FTC website, specifically the part about deceptive auto dealer ads. File your complaints with the FTC.

Suzann miller

Sep 15, 2015

I had the pleasure of purchasing a vehicle from Adam Lee.. Of all the vehicles I have purchased Adam was the best at assisting me in purchasing my Acura. Is exceptional service caring for my needs was second to none. I will be sending My friends from USAA to see Adam to purchase their vehicles ! Thank you for making a wise decision by hiring Adam to serve your customers :)

Cargal

Sep 12, 2015

My boyfriend and I went into the dealership expecting to be pushed around. However, I called ahead and had Robert help us. Robert was the best salesperson I have dealt with. (Side note: I am a sales person and hate when other sales people forget about the human touch) so after talking to Robert for 5 minutes we decided that we wanted him to sell me a car. He walked around, showed us a couple cars and even talked to someone about their Miata because that's the car I really wanted. However he ended up staying after hours with us and helping us out. So overall we had a great experience, we didn't feel like they took advantage of us and gave us a great price on it. We would definitely take our business back to Robert and mark Kia.

Happy Buyer

Sep 11, 2015

I have been through the car-buying experience before and was more than pleased to have Joe Perez work quickly to get me the vehicle I wanted. He played no games and was very helpful and the finance process was a breeze.

Kennellyaz

Sep 8, 2015

My 4th car purchased from this dealership. Won't go anywhere else. They make the process easy. I was there on a Sunday and it was a great experience!

bobmac

Sep 7, 2015

Everything about our visit was enjoyable - and Bryce young was a pleasure to work with. The dealership was excellent to work with - from the greeting to the close of the deal.

mirandamots

Sep 7, 2015

Rep name was Alisha Eastridge; she was very courteous and helpful throughout the deal, and we were able to buy and drive off in the car within 24 hours of expressing interest in it. Communication between departments seems lackluster; sales reps were unsure of whether the car had been inspected up until an hour before the car was sold. Overall a solid and pleasant experience, though.

Bjava93

Sep 6, 2015

Alisha was so super with us when buying my new KIA Soul! She made us welcome and at ease, and helped to make the car buying experience bearable! Thank you Alisha for going the extra mile for us!!! :)

jane.sky55

Sep 2, 2015

Alberto Jasso !!!!!! Thank you sooooooooooo much for ALL your help. I came in pretty discouraged wondering if I was able to buy a car or not, my credit history isn't the best. My 1996 Volvo had broke down after I spent all my savings. With your help I am so grateful to have purchased a 2015 Kia Forte. Great salespeople!!!! Kim J

Kia owner

Sep 2, 2015

Can't even get her to call me back to set an appointment. Worst customer service ever! Last time i went there to get something looked at they wanted to up sell me on work that I didn't need.

Mengerj

Sep 1, 2015

4th car I've purchased from Mark Kia. They provide superior service that I've come to expect which puts other dealerships to shame! Great job as always!

phoenixcarbuyer

Aug 31, 2015

Jack, Bob and Chad did an awesome job working with me on a new car purchase. Highly recommend this crew of professionals. Thank you, Mark Kia!

Janie

Aug 28, 2015

I highly recommend Kieran Murphy as the salesperson to go to at Mark KIA. It was the fourth time I had ever bought a car and I was dreading it due to the fact it had always been so unpleasant in the past. Not this time. Kieran listened to what I wanted and got me just that. I didn't feel pressured or "taken to the cleaners" as in other car sales. I was in and out of there in no time with my brand new KiA SOUL! I am one very happy customer. Janie McMullin

Ironman

Aug 27, 2015

I think Kieran is an exceptional sales person an would recommend him too everyone I know. He was knowledgeable in all areas of the sale.

coachkato

Aug 26, 2015

Once we were not able to do a trade in for a used car, Abdul was off and away to getting us a good deal for a brand new car. Which I never thought we could get done. He is very knowledgeable and a good salesman.He treated me like a person and not just a $ sign.

Bill

Aug 24, 2015

I usually don't buy vehicles from Dealerships, but I will say, Bryce made the buying experience easy & relaxed. I'm in sales & he is what I expect of myself, knowledgeable, relaxed & let the buyer make the decision with no pressure. Great experience.Bill Klein

Happy in Scottsdale

Aug 24, 2015

Kieran Murphy (sp?) was amazing! I highly recommend that when you go to Mark Kia that YOU MUST FIND HIM AND WORK WITH HIM! He is in the Internet sales department (should I mention that buying from a guy in the Internet department saved us money?? - Yeah!!) and when I complimented him on his vest he said he wears them most of the time - what a hoot! He is super-knowledgeable and very kind. He is not a "salesman" but rather an "information conduit" that helped us make our best choice! He really listened to our needs, and was so funny too! Susan called him "charming".... He didn't just dump us off at financing either; he worked with us through the entire process to make sure our questions were all met and that we got an excellent deal. And, even though we "just" bought a used car, he followed up with us afterward and continued to provide exceptional customer service. Working with Dublin was not like the "typical" car-buying experience at all - it was so much BETTER! Highly Recommend.

Angel1

Aug 21, 2015

The sales and finance folks were understanding and were able to work with the budget we had planned. During the entire time working out our deal everyone was courteous and friendly to get a final deal completed. Our salesman Tony was very helpful and respectful.

Hampton73

Aug 21, 2015

Went in expecting to not get approved as my credit has hit an all time low. I explained my situation to Bryce and he was more than happy to help me out. He was able to get me approved on a brand new Forte with surprisingly low payments and Interest!!! He also gave me a year of free oil changes on top of the 100,000 mile warranty!! I would recommend Mark Kia to anyone, be sure to ask for Bryce!!!!

Tyler

Aug 21, 2015

Bryce was the only reason I bought from mark Kia,his persistence and professionalism are unmatched in the industry. Bryce not only took a vested intrest in me but in my family as well. I have since referred multiple people to Bryce for this reason. He is not only an asset to your dealership, but to Kia as a whole. I would happily refer not only refer my closest friends and family I would recommend anyone who is looking for a car in general to Bryce.

Yo2014

Aug 21, 2015

Our salesman Andrew was professional and helpful. We received excellent service without hassels. It was one of the smoothest vehicle transactions we've ever done. I would recommend Mark Kia to my fiily and friends.

sandra75

Aug 20, 2015

Great people! Helpful and friendly to work with. I have used this dealership several times in purchasing and service and have always been satisfied.. My salesman Abdull and the financial officer, Juan, were especially helpful. Many thanks. Sandra Goreham

Crisriver

Aug 19, 2015

When you go here, ask for joseph perez. He sold me my car and he was very helpful and professional! Best dealership experience I've had

Danny's girl

Aug 16, 2015

My husband did his research, both of us have admired the Soul from a far , the salesman was honest and upfront and worked hard for us. This was a reasonable transaction and we're looking forward to enjoying a beautiful bright silver Kia Soul!

mgear03

Aug 16, 2015

I bought my car from Mark Kia back in April, and I have been referring everyone ever since! From the second I walked in, I was treated amazing and had the best service from every employee at the dealership. Car buying can be stressful and aggravating, but Jack Belsanti and Andrew made my purchase stress free! I highly recommend Mark Kia to anyone looking for a new or used vehicle!

gotwheels

Aug 15, 2015

I had a great experience with Kieran Murphy, the internet sales manager. He was very friendly and professional. Great interpersonal skills. He we as not pushy at all -- no pressure. He answered all the questions that I had. He represents Mark Kia as a great place to shop. I was just looking. I ended up buying a Ford - got a family discount. Great experience even though I did not purchase.

Derek Piotrowski

Aug 12, 2015

When beginning my hunt for the new 2016 Kia Sorento, I stumbled on Mark Kia on Cars.com showing the vehicles price being in the $21,000 range. Being intrigued by the price, I contacted a sales associate and requested more information. After a week of minimal communications and an unsopportive management, I was quoted $26,900! I contacted Kia Consumer Affairs who assisted in communicating my matter to the General Manager. After not hearing back from the dealership, I drove down to Scottsdale from San Diego, the manager and staff were willing to do business with me after that, bringing the final offer down to $24,800. Of course I had to give up the $1000 Kia Cashback guarantee in order to solidify the deal, but they enticed me with the 1 year complementary maintenance package (3 services) and additional options to include installed Side Step Bars. Assuming the side step bars were going to be installed on the next maintenance interval I departed for San Diego. To my surprise, I found out that I was not going to get the promised part because I did not bring it up during the examination of the vehicle. Bottom line, the sales associates and managerial staff showed lack of professionalism and business ethics. The 3 hours I spent in the dealership, I had to sit and witness immaturity and horseplay amongst the sales staff. Please train your employees on proper customer care and professionalism.

Brittneygelvin

Aug 9, 2015

My experience at Mark Kia, a buyer beware.I am a 28 year old with not great credit. Granted I've been working on it. Bought a car on my own, 2 years ago and got a horrible deal. That's what you get when your credit score is 498 and have no concept of credit. I got a 2007 Honda civic. I've paid my car payment on time for 30 payments, credit score went up 75 points, yay me! So let's skip ahead to the present. Found a car online at Mark Kia, a 2015 soul+ but you know the negative equity in my car wasn't helping so let's bump it down to the base model. Good great, a low payment let's go make a deal. I brought my mother in with me to cosign, we gave them a the information they needed Saturday. I explained there is no way I can go over 400 dollars a month. They came back with 470, we gathered up our things,the general manager came out and said wait ladies let me see what I can do. We waited. He said you will pay 400 a month. Great! We preceded to wait, our salesman set up my first oil change and helped me program my phone into the Bluetooth system in the car. We waited,we cleaned out my civic...then they came back and said sorry but it's going to be 470 a month. Seriously? Then a lovely finance man came out and said if you can put down an additional 500 on top of the original 1,000 down I can do 425. We said fine we'll do that. Fast forward an hour and they said oh well the banks are closed now so we'll have to wait until Monday. We were so fed up that we walked out. That evening I get an email from the salesman saying, we will do $430. I slept on it. Decided in the morning, I want this car I will do it. I talked to the salesman AND the finance department before we made the 45 minute trek back to scottsdale and they ASSURED me, done deal come sign and go home in your brand new car! So we go. We sit. We get told our proof of income is not suitable, but it was on Saturday. So all I have to say is this dealership is full of liars, cowards and crooks. And they can go stick it where the sun doesn't shine, a place like Ireland.

Hendo3123

Aug 6, 2015

Could not have asked for a better experience!They went out of there way to get us the exact car we wanted. Their customer service exceeded our expectations and we will definitely be buying from them again in the future.

jogo87

Aug 4, 2015

I worked with Centennial Leasing and Sales who worked with Mark Kia... the process was smooth and fast and got a great deal on my New Kia Soul!!! Mark Kia worked fast with the time they had... tracked down the model and color i wanted and to get the best deal possible my car was delivered right to me and i couldn't be happier!!!! Thank you again !!!

new kia owner

Aug 4, 2015

I went in on a long lunch break and met with Jacob K. Super friendly guy, very easy and laid back. Didn't feel pressured, or rushed. To be able to go on a lunch break and get all the info I needed as well as a test drive is an accomplishment in itself. Went back the following day and leased myself new car. Everyone I dealt with was very nice and again didn't feel any pressure from anyone. Just a very easy experience.

Not Impressed

Jul 27, 2015

High volume dealer. Expect to try to be sold. Note that prices on their websites are typically lower but they try and add cost back in after they get you in the door. First person you meet wont be the person you talk numbers with. Can't remember the name of guy with the black beard but he was right out of central casting. Trying to force you into his numbers. I would walk away if you get the pleasure of talking with him. Overall, customer service was fair to poor, I would look to other Kia dealers in the area.

Jfeerat

Jul 25, 2015

I chose a car online. I got a call back within 5 minutes from Bob Weaver. When I got to the dealership they had my Kia in the shade waiting for the test ride. Bob was friendly & helpful thru the whole process. I would recommend Mark Kia to anyone!

Newlife15

Jun 29, 2015

Called an online credit program and was referred to Mark Kia and salesman Ruben contacted me with more than enough information that allowed me to find my desired auto. There was no pushy sales techniques just good old fashion customer service. Once I visited Mark Kia Ruben was assisting other customer so I was referred to Arturo who assisted me in my auto purchase by driving me to their lots to further narrow down my selection. He did not hesitate to assist me knowing I filed BK and had not closed yet. Arturo made my buying experience worth visiting Mark Kia as well as all the other staff from the greeter to the finance manager. I will refer my family and friends to Mark Kia

davidandbecca

Jun 14, 2015

This is the third car we have purchased from mark Kia and they are always super friendly and knowledgeable. Love the way I am treated it won't be the last car I purpurchase from here

Keena21

Jun 9, 2015

I just recently moved to the Phoenix area, and wanted to trade my vehicle. Luckily, I found a vehicle on Mark Kia's website. I am so thankful I walking into their dealership! The salesman, Adam, was already working with another customer, but chose to help me as well. He gracefully balanced both of his customers, and never once made me feel like I wasn't his first priority. We discovered the car I had seen was already sold, and from then on Adam listened to my every want and need and never stopped trying to find me the perfect car. He was able to show me several different cars based on what I had expressed I was looking for. He never once made me feel pressured or tried to up sell me into something I didn't want or was outside of my budget. He happily told me about and let me test drive several cars until I found a 2015 Kia Soul that I was very interested in. We began working with the sales manager, Jacob, who was also fantastic to work with. After doing some paperwork, it was almost closing time. I asked if I would be able to go home and think about the purchase. They again did not make me feel pressured to "seal the deal" there and told me they truly wanted me to feel comfortable. I called Adam back the next morning and let him know I still did not feel great about the Soul. He then traveled to one of their other dealerships to pick up a car he thought I would be interested in based off of my wish list. He set an appointment for me to meet him there at noon, and when I arrived he had the perfect car for me! It met 100% of everything I had desired and nothing that I did not care for. I told him to wrap it up! Again Jacob worked with us on the final details and the experience could not have been better. Then I went to Juan in finance, and again, he was a pleasure to work with. I cannot express how much a enjoyed the car buying experience with these guys! They truly worked to get me the car I wanted at the price I could afford!

artesque

Jun 6, 2015

Everyone i dealt with was an absolute pleasure, i was given great service and felt so comfortable. They did everything in their power to make me happy and made the entire process so simple. will absolutely recommend them to any of my friends for all their car buying needs.

LoraJon

Jun 4, 2015

We came to Scottsdale from Massachusetts to help get our daughter who is moving here settled in. She needed a car and luckily we found Mark Kia. They picked us up at our hotel in the car she was interested in, a Kia Rio. When we got there everyone was very friendly and professional. Our salesman, Robert Lemon III, was a fantastic help. He was very patient, informative and extremely helpful with taking care of a few minor issues with the car. From the beginning to the end of the process we were treated with respect and a high level of courtesy. Since it was Saturday, we even got a free barbecue lunch. When Robert noticed we were in urgent need of sunscreen, he even offered to purchase some for us. We politely turned that offer down but later when a different salesman, Adam, saw we needed sunscreen, he handed us his own personal tube that we gratefully used. These guys go the extra mile. All of our many questions were answered. Robert and his colleagues (Adam, Shane, Mike for insurance, and Chris in service - to just name a few) provided best in class service. We will highly recommend Mark Kia to anyone we know looking for a car. Thanks Mark Kia! - Jon, Lora and Rachel

The Guy

Jun 1, 2015

My experience through the whole process was very quick. The Delivery with Kieran Murphy was Awsome. From start too finish was a pleasure would recommend to everyone.

Lady5

May 31, 2015

Called on a vehicle, which they asked us to come down and see. Drove an hour away and the car hadnt even been cleaned...baby formula on seat. IT WAS SO DIRTY YOU COULDNT EVEN TEST DRIVE Total waste of time and gas!!!!!

steve2md

May 31, 2015

Cameron was very great at helping us find exactly what we were looking for. I will be using him to find the perfect first cars for my 2 kids next year for sure.

Bronco

May 30, 2015

Our salesman Bobby and delivery specialist Janice were great! They both were professional and friendly. They got us in and out on a busy holiday weekend. I would definitely recommend Mark Kia to my friends and family.

Happy Customer

May 30, 2015

I am very satisfied with the purchase of my new car. I was surprised at how much better my experience was at Mark Kia than my previous car buying experiences. The Delivery Specialist Cameron Buck was so helpful in explaining all the features of my new car. He made me feel well informed and answered all of my questions.

JJJL

May 29, 2015

We got a great deal on our new Optima. The experience was much better than prior experiences buying cars. All 3 people (Chris, Angel, and Blake) we worked with were personable and efficient. We love our new car.

J.Ramirez

May 28, 2015

I have been thinking about a second car and looked online at several. The Kia Optima looked very appealing to me but I wasn't sure I could afford it. I have heard a lot of good things about Mark Kia and I paid them a visit. The salesman, Cameron Buck, was very knowledgeable and helpful. I told him what I was looking for and the price range. They have a large stock of vehicles and he took the time to find what I was looking for and fish it out from their stock. Not only did they find what I was looking for, I was pleasantly surprised that I could afford a model upgrade higher than I anticipated. Cameron was knowledgeable, attentive and has followed up multiple times to ensure I was happy and to remind me of the service benefits that came with my purchase. I hate buying cars as most people do. But this was a pleasant experience.

Kbisho1

May 28, 2015

Thank you to Mark Kia & Cameron Buck for my wonderful Kia buying experience! Cameron helped me find the exact car I was looking for without the pushy Salesman reputation. I was looking to get out of my Dodge Challenger and into a Kia Optima. Cameron truly listened to my wants & needs and got me into the perfect car for me for a great price. He was extremely knowledgeable about the vehicles and in the rare case he couldn't answer one of my questions (instead of making up an answer) he would find a person who did know the correct answer. Financing is always my least favorite part of purchasing a vehicle and being reassured by Cameron that it would be painless helped... even if I didn't believe him. After sitting in finance for a short few minutes to sign the correct documents I was amazed as to how easy it really was here. I wasn't pushed or persuaded to buy some extended warranty or extra additions. The gentleman in finance was wonderful and I was out in minutes. I arrived at Mark Kia after 7p.m. and Cameron and the team were willing to work with me and stay open as late as needed to make sure I felt well served. To top it all I bought my Kia while it was raining and they invited me back for an expert detail to feel great in my new clean car. Leaving that night I knew I had the easiest best car buying experience yet and I have Cameron & Mark Kia to thank for it! I wouldn't just recommend Mark Kia to anyone, but my friends & family too! Thank you for all you do guys!!

Happy customer

May 26, 2015

I got a great deal on a 2015 optima .My sales man Bobby was efficient and professional and my delivery manager Janice was a sweet girl and informative. I I highly recommend Mark Kia and there great customer service.

linseyLane3

May 26, 2015

Thank you Cameron Buck. You have made everything go smoothly. After my first oil change Cameron called me to make sure everything went well. Thank you for the good customer service.

Kia SXL

May 24, 2015

Excellent serice with sales and service personnel. I was very please with the entire experience

Carbuyer

May 21, 2015

Had a great experience with everyone I encountered at Mark Kia. Cameron was a huge help and so kind. Would highly recommend them to all.

Very Satisfied

May 21, 2015

I always have high expectations, so I request Cameron Buck to ensure that I get the best in Customer Service. He is honest and helpful every step of the way, I would definitely recommend him.

wattsedona

May 21, 2015

I went in and I was immediately greeted. Camron was very helpful with my trade. He and jack made this experience very easy and enjoyable. Camron, thank you for all of your help. I really appreciate you.

anavallez

May 15, 2015

Sales (Bob) Finace (Blake & Chad) Service (Janice) best car buying experience we ever had. I will recommend Mark Kia to all Friends & Family. Navallez family

Cobra

May 13, 2015

The folks at Mark Kia are truly there for YOU. Not only did they answer my questions, but they listened, which meant a lot. I got a chance to speak to a nice young lady, Janice, who was very helpful and friendly. All the staff were professional and friendly. I actually don't dread going to car dealership anymore!

NCoder

May 11, 2015

Ryan Paradiso, Bryce Young and Dublin ARE ABSOLUTELY AMAZING! The knowledge this team has and the genuine , helpful culture at Mark Kia was beyond refreshing.

Happymom

May 9, 2015

I will return to Mark Kia for all my car needs! I have never had a bad experience with them, they provide the best service of anyone! They cared about me and my needs, they held themselves accountable in the expectations they gave me, and they exceeded all my expectations with their efforts on my behalf! They worked and worked and worked with me to find me the best possible fit for me and my needs. There were times I would start to get discouraged but because of the good people at Mark Kia, they just worked harder and pull together even more to help me. They were willing to do whatever was necessary to find a car that was a good fit for me! I felt more that they cared about me and meeting my needs rather than their concern to just sell a car! I am grateful I went to Mark Kia and I will always return to them because I know that they are good honest people who are looking out for me and my best interest and it's not about making a sale it's about providing good service to people meeting needs of others! :) Thank you Mark Kia!!!!

Sonny Jo

May 8, 2015

This was my first car buying experience and was a great one! I stayed with in my budget and got the price I felt my trade in deserved. My sales man and delivery specialist Janice and Dublin were professional and patient. I highly recommend Mark Kia!

dvaz147

May 6, 2015

I bought a New 2015 Kia Forte from this dealership. Must I say, I received great service from start to finish! Not only that, but the staff at Mark Kia was very friendly in assisting me in whatever I needed.

bobhensinger

May 5, 2015

Sales staff was wonderful and courteous. Deal Was great. Been buying our last 7 cars from Mark Kia. Follow up after the sale is good. The servce department is fast.

mjune1320

May 4, 2015

My husband and I went into mark kia to trade in our 2013 optima for a 2015 and were greeted right away everyone we came into contact with were very professional we were in and out within a couple hours! We had an excellent experience and I would recommend them to anyone!

mikeo

May 3, 2015

As a experience car buyer when I came to another car dealership I was expecting to be haggled and annoyed. But to my surprise I received exceptional service. They gave me the price I wanted with out the usual back and forth game. My delivery specialist Janice was patient and informative, I appreciated the Mark Kia team giving me a personal car buying experience. I would definitely recommend them!

Eminy15

Apr 29, 2015

We came to this dealership and walked out with a brand new 2015 Kia Soul. I love everything about it and I honestly feel like I got a great deal. Great customer service, would come here for my next vehicle for sure.

NicholeK

Apr 22, 2015

I have been purchasing my new vehicles from Mark Kia for the last nine years. I have had to buy 5 so far, which is more than I would have liked but was necessary due to our family growing and extensive travel on our car because at one point we lived in Maricopa. I have always been happy not just with the buying process, but also with the selection process, the delivery process, the financing process and the service and warranty efforts, in the event those types of visits are needed down the road. Service that encapsulates such a positive level in so many different aspects, is service worth returning for, and that is the reason we keep on doing it!

Randyaz12345

Apr 18, 2015

Our most recent purchase came just a few days ago. Buying a vehicle was not planned, it was a spur of the moment for us to go to the dealership. We got to the dealership around 1230pm, and were done and out of the door by 3:50pm. Great experience!! To sum it all up, this was our 5th purchase from Mark Kia! We will be back for our 6th vehicle in a few years!!! The Kerr family

anaya01

Apr 17, 2015

We went to Mark Kia on 3/22/15 after reviewing some vehicles online. We were quickly greeted and shown each vehicle I requested. Andrew was very professional and knowledgeable and allowed us to guide the experience. We test drove a 2015 Kia Soul and loved it. Andrew politely offered to run the numbers for me to see if this vehicle was within my budget. (After past experiences, it was extremely refreshing not to feel pressured.) I agreed and within moments Andrew had some information for me. The car was priced slightly higher than I was shooting for. (I also had no intention of purchasing on this day and was mostly out researching vehicles of interest.) I was then greeted by the sales manager, Blake. Blake not only met my monthly budget, he beat it and gave us tickets to the Phoenix Suns game! The offer was so good, I couldn't refuse. Over the next half hour or so someone reviewed all of the features of the vehicle with us, as well as the roadside assistance, and we met with Juan for the finance contracts. Juan thoroughly explained each section and before you know, we were on our way with a brand new Kia Soul. Again, I had no intention to make a purchase when I arrived that day. Each person we encountered was so friendly and not once did we feel pressured to do anything. Thank you Mark Kia!

karessa schmidt

Apr 16, 2015

mark kia has always taken good care of me and my vehicle. they are quick and considerate of my time! great customer service at their dealership.

meehee kim

Apr 14, 2015

I always take my vehicle in for service at mark kia and they have always been great to me. I get my usual service and free car wash! staff is very friendly!

susan stephensen

Apr 14, 2015

I had to go in last min for a flat tire, they took me in right away and got me back on the road! love the service

Bob

Apr 14, 2015

The customer service is not good, if you understand a bit about negotiations and actually attempt to get the price the car is worth. Beside the high price of the car I was looking for, I would have purchased it, had I not been met by an arrogant and condescending sales person.

Unhappy Customer

Apr 14, 2015

BELIEVE ALL THE NEGATIVE REPORT ABOUT MARK KIA!!!!Same experience. Price went up $3000, after we test drove the car. They added fees after fees.

Belinda Knoll

Apr 9, 2015

Great friendly reliable service. Never a hassle! Always on time and on spot wouldn't go anywhere else.

B. Lopez

Apr 7, 2015

Excellent service, I drive across town to have them service my car!!

Julie

Apr 7, 2015

I made an appointment online for oil change, recall on sunroof liner and I heard a squeak noise turning. I was met on the drive by Chris at time appointment. He was extremely helpful and was very attentive to trying to find the noise from steering I was talking about. Even to a point of going on a test drive with me to verify this noise that just would not happen while sitting on their drive. They were able to find and fix a noisy bushing mount. So thankful done in one visit. Oh yeah not only did they change oil they rotated tires as part of service, washed the exterior of the car and vacuumed up the inside. Great service Mark Kia I will continue to recommend people to come see your for service and sales.

SuzieP

Mar 31, 2015

I purchased a 2007 Ford Explorer from Mark KIA about a month ago. 1st my husband went to there website and found a vehicle he liked for $11,500.00 but when we get there the price went from $11,500.00 to $13,500.00 because they charge you extra for anything they do to the vehicle so I paid for them to put new tint on the vehicle I didn't ask them to fix and then they charged for reconditioning the vehicle last I checked isn't that what the dealership supposed to do when they take in a vehicle. So I overlooked that cause my husband really liked . Then we come to find out the vehicle they sold us had no mirrors in the visors we asked them to fix it they said we have to pay for it but wouldn't it be considered under the reconditioning of the vehicle. Then I asked for gap insurance and got that and I asked for an extended warrant for anything wrong with the vehicle I was told that was what I was purchasing for $3,000. I took my husband vehicle in today to see if I could get his air vents serviced and I was told to my surprised that what I thought was a warrant regarding mechanical for the vehicle was really only for the paint,tires, and the windshield. Really my insurance covers the majority of this. I called to cancel that warrant and was told from they warrant people that I needed to go back to the dealership. Now I have called the dealership and let 3x and no response. I am very upset and if I have to take it to the news I will. Just FYI the purchased price for everything was $26,000. No tell me how I can go from the sticker price of $11,500 to $26,000. For this I could have gotten a new car.

Steve

Mar 19, 2015

Purchased a 2014 Forte from Mark Kia in Scotsdale, AZ When we got home we discovered we only had one key/remote. Called the salesman and be said that's all they had. I would have to get one myself. They should have told me there was only one. Sales manager would not reply. Having only one key is like having only one windshield wiper, car still works but the is a lot of squawking and scraping from the passenger side.

Kro

Mar 19, 2015

Ever buy a car with only one windshield wiper? How about one with only three tires? So why would I knowingly buy a car with only one key/remote unless it was withheld from me. Would they get me one at their cost or work with me? Would they even return my emails and calls? NOPE!! If it is a good review about Mark Kia then someone is ..... To bad dealerships like this give a good car like Kia a bad name!

TheJude

Mar 12, 2015

On 2/20, around 7am, I was on USAA.com looking up used cars in my area. I came across a 2014 Chevrolet Spark LS Auto Hatchback (VIN: KL8CB6S97EC561235) priced at $9,893, not counting the additional $300 off I would get as a USAA member. I researched this model; found that it would work fine for what I needed. I then researched Mark Kia, and was worried by the mixed reviews on Face Book, Yelp, and Cars.com; it was either 5 star wonder or 1-star blunder. However, Mark Kia does have a high rating on Cars.com, DealerRater, and Google+. At first my wife & I were going to wait until the coming weekend to go to Mark Kia, we later decided to go that evening. After waking up from sleeping during the day, I work 3rd shift, I printed out my pricing certificate from USAA.com, Bryce Young was listed as the point of contact, and our $25 Target gift card voucher for a test drive, and then my wife & I were on our way.Along the way to Mark Kia, at 5:29pm, Bryce Young called me on my cell. He had been emailing back and forth with my wife regarding the Chevy Spark and wanted to make sure we had a shared interest in the vehicle and were not two different people. We arrived around 5:50pm, walked in, spoke to Bryce, and took the Chevy Spark for a test drive. Prior to the test drive it was made known to us that the Chevy Spark had not gone through the multi-point inspection by a Mark Kia technician (unsure how many points, but over 100 for sure). During the test drive the airbag light was on and the message center displayed a Code 95, the Code95 being related to the airbag system. After returning to Mark Kia my wife and I briefly discussed purchasing the Chevy Spark, we decided to go for it.At some point Mike, the dealership manager, came over with the Carfax. The Chevy Spark has a salvage title due to having been stolen off of a dealership lot between the two known owners, though it had not been reported to have been in an accident of any kind. Mike reduced the price of the Chevy Spark to $8,000. After another brief discussion between my wife and me we decided we still wanted this vehicle. Due to the salvage title we were limited to our financing options, Navy Federal and USAA would not finance the Chevy Spark unless the title was changed from a salvage one to a regular one; this would not be possible. With limited options Bryce Young took our information to the finance department and we were approved for $13,000+ (included license, fees, & taxes) at 8.99% for 60 months, with $1,000 down. Our Dodge Caravan is currently financed at 3.4% for 72 months. Papers were signed, hands were shaken, and Bryce told us he would get the Chevy Spark in first thing Monday morning (2/23) to go through the multi-point inspection so that we can take it home.On Monday (2/23), at 4:53pm, I emailed Bryce to see if my Chevy Spark was ready, no response from Bryce. On Tuesday (2/24), at 8:09am, I responded to an email from Bryce that was sent on 2/23 at 1:57pm. It appeared to be an auto-generated email checking in on me, seeing if there was anything he could do to make sure I was 100% confident in referring him to family and friends. I responded to him, admitting I had missed that email. Later that day (2/24), at 3:59pm, Bryce responded to me saying he had been with customers all day and that the inspection should be done by tomorrow morning (Wednesday, 2/25); I did not view this email until after 4:39pm. On Monday (2/23), at 3:26pm, I had called 480-425-5300 and left a message for Bryce to call me back. At 3:35pm I received a call from that same number, though the call disconnected after 3 seconds. At 4:23pm I called that number once more and left a message on Bryces voicemail.On Wednesday (2/25) morning I boarded a city bus at Thomas rd. & I-17, traveled a total of 90 minutes with 1 transfer, to arrive at Mark Kia just as the sales floor was opening. Bryce was not in yet, but Mike was. Mike sat me down in his office and proceeded to tell me that the Chevy Spark did not have any airbags; apparently when the vehicle was stolen off of a dealership lot the airbags were stripped; this would explain the error 95 code that was observed during the test drive. Mike further stated that we (I assume either himself and/or Bryce) had been trying to contact me yesterday (2/24) regarding this. I showed Mike my emails, phone logs, and visual voicemail to show no such contact regarding the airbags. Mike said his general manger would be in later today and would see about installing new airbags at no cost to me. Currently there were no loaners available for me to use to get home, but Mike assure me that as soon as one became available he would have it dropped off at my house, in the meantime a service tech gave me a ride home. At 7:32pm, several hours after I had woken up and no contact from anyone at Mark Kia, I called 480-425-5300, spoke with Bryce, he said he was going to get with Mike and would call me back. At 8:11pm, having not heard back from Bryce, I called 480-425-5300 again and asked for Mike. Mike was in a meeting with Bryce but the gal who answered said that either Mike or Bryce would call me back. At 8:36pm, I received a call from a Jake/Jacob; they could not sell me the Chevy Spark due to the absence of airbags. I requested my down payment back, I was asked if they could help me look for another car, I declined and requested to be refunded my down payment again. I was told it would be refunded, and the refund would be processed in the morning (2/26). At 8:39pm and 8:40pm I had missed two calls from Mark Kia, I was one the phone with my wife, their 3rd call at 8:40pm I was able to answer. They confirmed my CCV code on my card and processed the transaction, at 8:43pm I received a receipt for the refund via email.On 2/26, at 8:20am, I received a call from the bank that mark Kia used to finance the Chevy Spark under a salvaged title. I informed them that the sale did not go through due to the absence of airbags. On 2/27 the refund finally posted to my account. That same day, my wife and I went to Bill Luke in the evening, purchased a 2013 Chevrolet Sonic with 20k miles, and I was able to drive off with it that night. On 3/2, in the mail I received a card from Mark Kia. Within it was not my $25 Target gift card, but a reloadable Visa card that Mark Kia loads when there is a successful referral.Where did Mark Kia fail?They bought a vehicle at auction, either unaware or ignoring the fact it had a salvaged titleThey put said vehicle up for sale without it going through their multi-point inspectionThey did not print a Carfax until just before the paperwork was being startedThey did not complete the mutli-point inspection for at least four days after the saleThey said they tried to contact me about the absence of airbags, yet they clearly did not despite having successfully contact me before thisThey took over 11 hours to get back to me that they could not sell me the vehicle due to the absence of airbagsAs of 3/6 I have yet to receive my $25 Target gift card for the test driveThe above have been posted to the following sites:Mark Kias Facebook pageGoogle reviewsYelpCars.comKudzuDealerRaterEdmundsMyDealerReport

xwing

Nov 7, 2014

The review and rating is for Deron Kellar, the salesman that assisted me with the purchase of a used car on 10/30/14. I had been looking for a used vehicle when I found their listing on cars.com (same listing on Markkia.com). I went to the dealership to look at the car and take it on a test drive, with the intent of purchasing it if it fit the bill. Deron came out, introduced himself, and asked how he could help. Explained that I was there to see a specific car & wanted to go on a test drive. At no point did he pressure me to look at another car or aggressively push a Kia (they are great cars, I just did not want one). As a buyer, I really appreciated his approach and relaxed demeanor. I felt he was sincere and actually listened to what I said and was willing to work with me to complete the deal. Had it not been for Deron, I may have taken my business elsewhere and purchased a car at another dealership. I read bad and good reviews about the dealership before going, but decided to try them; I got lucky & got Deron. My advice to anyone buying a car from anywhere? Do your research! I have never been to a dealership where there were not questionable tactics and some sort of financing game. The odds are in favor of the house. If it comes down to it, be ready to do as Kenny says: know when to walk away, know when to run.

David Rabinovitz

Nov 5, 2014

I contacted this dealer immediately upon seeing it on Cars.com. I received a call back the next day. I offered to buy it sight unseen. All i wanted to know was what color it was. I was told the car wasn't even in inventory yet, so they could not even give me any additional information. Then i was told the previous owner still had it. Then I was told the car was sold before it even made it to the lot. Now, nearly a month later, the car is still posted for sale at a much higher price. I've been given a total runaround on this vehicle for 4 weeks. I've left messages for a sales manager to call me, and no one has returned my calls.

Tyson R

Oct 22, 2014

I had the pleasure of working with Cameron one year ago. I remember it like it was yesterday, he was very kind and understanding. I told Cameron I was not going to buy a car today, that I would come back this weekend and if he tried pushing me, I would not return. There was no pressure and Cameron let me walk away and come back like I asked. I ended up purchasing a 2013 Kia Optima, and I love it. The service has been good as well as the car buying experience. I recommend them!!

ckcruz

Jul 23, 2014

I never felt pressured and actually enjoyed working with our salesman Adam Lee. He was professional and funny to boot. He informed us of how the entire process would work when it came to signing the deal, and then took us out to our car to show us how everything worked. Dublin was also very detailed about owners manual and pointed out the important things we would need to know. This really was the first enjoyable car experience in my lifetime.

janefallon

Jul 21, 2014

Right from the start, I got the sense that Mike Davis was a stand-up guy. He was clear, concise, friendly, honest and fair. What more could you ask of a sales manager?! He gave us a great deal, honored the terms of that deal despite some issues that arose during the financing phase of the process, and left me feeling great about the car I purchased. I highly recommend working with him and would do it again in a heartbeat! Our salesperson Bryce Young was also very good and a high level Finance Manager who resolved the issues created by another employee.

John H

Jul 18, 2014

My wife and I visited the dealership last month. It was shortly after the fire. The dealership felt like a Used Car Lot. We were going to buy a new vehicle and did not get approved in financing. When we presented our certificate for our $25 gift card for test driving, we were shown the door. We left without a vehicle and very disappointed. We purchased from AutoNation Honda in Chandler, Great experience, call Greg Gabbin there.

Susan Tapp

Jul 16, 2014

To give one star is to much in my opinion. I purchased my car last week, the day I signed my final paperwork. I found that my father passed away,do to the fact of needing to help my mother with funeral arrangements and living expenses I realized I would be unable to pay for the vehicle. I tried calling Sunday evening to speak to someone in regards to returning the vehicle .I was told to call the next morning which I did the sales manager was incredibly rude to me I wasn't asking to get my down payment back just return the car. He argued with me and told me to basically just leave the car in the driveway. I felt so disgusted with the way I was treated. I then called the GM to resolve the issue and never heard back. On top of that I had something wrong with my rear right tire, causing a sensor to go off. I had to place it. I will never purchase from this company again. And will tell every person I come in contact with how horrible of a company Mark Kia is!!

hilarybea

Jul 10, 2014

On 6/25/2014, I contacted via email/internet, a car dealership about a 2006 Saturn VUE that I found. I was called very quickly about this car. I called my credit union about this car and got preapproved for financing. I received an email confirming a price on the car of $4,652.00. I sent a text to the salesperson letting him know that I would be coming to the dealership on Thursday, 6/26/2014 by 9:00 AM. I was ready to make a deal and get a new-to-me car.When I got to the dealership, I was quickly greeted and sat at a sales desk. The salesperson then started pulling up other vehicles for me to look at. When I told him I really wanted to see the VUE, he went to look for it. I sat with my 11 year old son in a car dealership for over 45 minutes waiting for my salesperson to find a car. But hey! The World Cup was on and the sales staff seemed very interested in the game. I was feeling forgotten about so I was getting ready to just leave. When that happened, he finally shows back up, but without the vehicle. He had a different vehicle; one that was $8,992.00. He lets me know that he cant find the VUE. He said it looks like it was sent to auction. I wait another 20 minutes while he tries to continue to find the car. I decide, fine, let me look at the car hes brought. This car a 2006 Sorrento has just been traded in. By just traded in, I mean it was dirty. Rearview mirror is broken, not even attached to the windshield. It hasnt been washed, hasnt gone through inspection, and hasnt even been detailed. I can still look past this. I can see the potential in this car.He asks if I have a car that I was looking to trade in. I do, or should say I did. So he looks it over. He then asks me for the keys to my car. I gave them to him thinking that someone from service was going to look over my car and see what its trade in value would be. That isnt what he did. He gave my car keys to the sales manager so that the sales manager could test drive my car. Why? Because the sales manager was interested in my car. For himself. For his own personal use. So, someone from the dealership test drove my car, without my permission. How do I know this? Because when I got back into my car, it was parked differently and in a different position. I dont recall giving them permission to drive my car. But the sales manager was really interested in my car, so I guess that is okay. Except it isnt. By a long shot.He comes back to me with a printed out sheet with the Sorrento information on it. I asked him for a breakdown of the fees, taxes, etc. He writes in black Sharpie $8,992.00 *Internet Special* plus $895.00 inspection fee, trade in allowance of $300.00. To me, this is not a breakdown. When I asked him for the breakdown of fees, any warranty information, taxes, license, etc., I was given on the back of the Sharpie page, handwritten the following:$9,887.00 - $300.00 + $2,000.00 (service contract) + $500.00 GAP + $174.75 Plates + $498.00 doc fee + $762.17 Tax giving me a grand total of $13,521.92 to finance. PLEASE REMEMBER THAT I CAME IN LOOKING AT A CAR FOR $4,652.00. If I could put a picture of this on here, I would.I take all of this information with me so that I can look it over, run my budget and see if I can afford this car that Im not really interested in. I let the salesperson know on 6/28/2014 via text that I am just going to keep looking for something because it really isnt something that I want. I get a call from a sales manager, Jacob. Jacob is the quintessential used car salesperson stereotype. He blames me for the abysmal customer service that I received the day before. He tells me that the car could have been sold 30 minutes before I got there. The website is under construction. And then says to me, It sounds like you just needed someone to vent to. Jacob, if youre reading this, youre a jerk. I wasnt serviced by your car dealership yesterday. I was almost taken advantage of. I was almost screwed over because your salesperson wanted a bigger commission. How dare you. I work very hard for my money too. When your paycheck is reflecting how well you service your customer, Im guessing that yours is terrible because you know nothing of customer service. As a side note, the 2006 Saturn VUE that I went in there to look at, VIN Number: 5GZCZ33D76S814824 and Stock Number: SP3317 is still on their website. It is still showing as available for sale at the dealership as if 6/27/2014 at 8:37 PM Arizona Time. But it now has a price of $4,583.00. I dont know how this is possible since I was told that it was sent to auction and the website is under construction. The care is blue, so maybe it is a Tardis. Who knows? It must be a magic VUE. **UPDATE: AS OF 7/10/2014 8:22 AM ARIZONA TIME, THIS CAR IS STILL AVAILABLE FOR SALE. IT IS NOW PRICED AT $4,494.00 IT MUST NOT HAVE DONE WELL AT AUCTION**On Saturday 6/28/2014, I get an email from Jack Belsanti. It is a form email but I thought, Why not share with the Mark Kias Sales Manager my crap-tastic experience? I let him know to read my review of his dealership (and have since put this review EVERYWHERE I CAN) and basically shame on him for not servicing his customers and not holding his sales staff to a higher standard. He emailed me back letting me know that he was embarrassed and would be having a meeting with all those involved about expectations. I hope he had that meeting. I have this review on their Facebook page to which I got a comment from an Amy Brock. Anytime you trade in a vehicle a manager will drive your vehicle just as you drive theirs.. Funny how thats all Amy got out of my review. Its also crazy funny how Amys maiden name or other last name is Belsanti. I have since continued my search for the perfect car for me. I contacted my credit union and was contacted by Tod at Centennial Sales and Leasing. He knew of my parameters and didnt waste my time with cars that I wasnt interested in. I did not end up buying from this group, but he was amazing. He only called me when he had something for me. I never once felt like he was trying to upsell me into something I didnt want. If you have the time to have this group search for a car for you, DO IT.I found a dealership in North Scottsdale called Discover Pre-Owned Auto Sales of Scottsdale. I called and spoke with the owner (RIGHT??? What owners do you know that actually answer the phone?). Frank was beyond kind and helpful. He wanted so much to help me find a car that would work for me. The cars in his showroom are just gorgeous. He introduced me to Anthony and you couldnt ask for a better salesperson. Anthony showed me two cars. One of the cars was a hybrid and the other was a Sentra. Both of these cars are pristine for being used cars and they both have low miles for the price of the car. He spent a large portion of his morning to run some figures for me. He was even going to take my current car as a trade in. They also didnt drive my car. All they did was look at it. He asked me to please do some research on hybrid batteries because there is some cost involved to replace them. The hybrid was the more expensive car. In his own way, I think he was trying to talk me out of it because those batteries are expensive! I walked away from this dealership knowing that if I didnt find the car I really wanted, I was coming back to buy the Sentra. Frank and Anthony know how to service their customers. They treated me as if I was coming in to buy the most expensive car in their inventory. Im sending them a thank you note even though I didnt buy from them. That is how great these people are.I did end up finding the car I wanted. I dealt with Bruce of Four Seasons Motor Company. This place is great. Customer service there was great. I caught Bruce at the end of another transaction and he found me the car I called about and it didnt take him 45 minutes to do so. I looked it over and it was exactly what Ive been looking for. He didnt try to get me to look at more expensive cars. There were some there too. He took my car in trade and guess what? He didnt drive it either. Huh, I guess Amy is wrong. To sum up, my experience with Mark Kia of Scottsdale: Service was very bad, dreadful, awful, terrible, frightful, atrocious, disgraceful, deplorable, shameful, hopeless, lamentable, rotten crummy, appalling, pathetic, pitiful, woeful, useless, lousy, dire (pick your adjective and insert here). I will forever be telling ANYONE that I know to never go Mark Kia of Scottsdale or Mark Mitsubishi of Scottsdale. If I hadnt been careful, I would have gotten taken advantage of. Thank you so much for wasting almost three hours of my life and precious time as well as three hours of your time and God willing and the creek dont rise, countless possible sales. If you service your customer, you will have one for life. Congrats on your epic fail.How do you say, "BAIT AND SWITCH!?!?!?!"

Tony L

Jun 17, 2014

Was looking for a vehicle that was large enough and reliable for family road trips. Purchased a used SUV from this dealer. Everything seemed good at first about the deal and the wife really wanted the vehicle they had. I was not allowed to have the "no hassle price" listed on the website and was threatened that if I didn't buy the vehicle for $1000 more than the price said that he had another buyer for it already. They will try to get you to pay for reconditioning and repairs for the vehicle even though it should have been taken care of already. Everything about this deal said not to do it, but since the vehicle was exactly what we were looking for we went through with it. The finance department was watching a football game during the signing, completely unprofessional. Upon receipt of our vehicle, they let us know that a lot attendant accidentally backed the car into something which ruined the bumper. They did replace it, but again, it was another sign to back out of the deal. Also, they would not let me take the car to an independent mechanic for a used car inspection (another sign that I should have backed out of the deal). Since the car was to be reconditioned for sale, I would have assumed they would have replaced the pressing issues it needed. The front brake rotors were warped, , the alignment was pulling hard to the left, and the vehicle needed all 4 tires. They never did replace the rotors because they claimed that was normal. They replaced 2 tires, but said the other 2 didn't need replacing even though they were right at the point of needing replacement. After driving the car home, there was horrible vibration. Found that the wheels/tires were not balanced properly (tons of weights on the wheels), I had Discount Tire correct this at my cost since Mark Kia could not get this right. I had also initially made a comment that the car was poorly cleaned up before being turned over to me. They asked if they wanted me to have them clean it again, and I declined. They went ahead and cleaned it anyways and threw away my personal belongings, I couldn't believe it. They have a third-party company clean their vehicles and could not get my stuff back since it was thrown away. Brought the car back again because they did not take care of the warped rotors, so they replaced the front brake pads instead of looking at the problem. They did however attempt to correct the alignment of the suspension, and it was set properly. The tires are most likely the culprit for the vehicle pulling to one side (again should have been replaced at time of sale). We left the vehicle with them for a third time for brake issues, they replaced the rear brake pads which again is not related to the front rotors being warped. The rear pads were installed incorrectly. I had also asked for a list of items they performed before it was sold to me, but I have yet to receive it, not even sure if the oil was changed when they sold it to me. They also couldn't tell me which air filter was changed (cabin or air?). After dropping the vehicle off with them so many times and the dealer avoiding the issue, I couldn't afford to take any more time off of work for them to not address the issue. I would not recommend anyone purchasing a vehicle from this company, let alone letting them service your vehicle when they couldn't correct an issue as important as brakes or as simple as properly balancing tires. 5 months into my vehicle ownership and less than 6,000 miles my engine has failed. They had someone call me to "feel out my attitude" and I haven't heard back from them since. You can see some of the other reviews here about the incompetent and incapable service department. Also the fact that they advertise a low price for their used vehicles and then try to get you to pay for the repairs so the car is road-worthy is a joke. I failed to see the signs and can only hope everyone who sees this takes this review seriously and save your time

tlbacardi

Jun 17, 2014

Was looking for a vehicle that was large enough and reliable for family road trips. Purchased a used SUV from this dealer. Everything seemed good at first about the deal and the wife really wanted the vehicle they had.I was not allowed to have the "no hassle price" listed on the website and was threatened that if I didn't buy the vehicle for $1000 more than the price said that he had another buyer for it already. They will try to get you to pay for reconditioning and repairs for the vehicle even though it should have been taken care of already. Everything about this deal said not to do it, but since the vehicle was exactly what we were looking for we went through with it.The finance department was watching a football game during the signing, completely unprofessional. Upon receipt of our vehicle, they let us know that a lot attendant accidentally backed the car into something which ruined the bumper. They did replace it, but again, it was another sign to back out of the deal. Also, they would not let me take the car to an independent mechanic for a used car inspection (another sign that I should have backed out of the deal). Since the car was to be reconditioned for sale, I would have assumed they would have replaced the pressing issues it needed. The front brake rotors were warped, , the alignment was pulling hard to the left, and the vehicle needed all 4 tires. They never did replace the rotors because they claimed that was normal. They replaced 2 tires, but said the other 2 didn't need replacing even though they were right at the point of needing replacement. After driving the car home, there was horrible vibration. Found that the wheels/tires were not balanced properly (tons of weights on the wheels), I had Discount Tire correct this at my cost since Mark Kia could not get this right. I had also initially made a comment that the car was poorly cleaned up before being turned over to me. They asked if they wanted me to have them clean it again, and I declined. They went ahead and cleaned it anyways and threw away my personal belongings, I couldn't believe it. They have a third-party company clean their vehicles and could not get my stuff back since it was thrown away.Brought the car back again because they did not take care of the warped rotors, so they replaced the front brake pads instead of looking at the problem. They did however attempt to correct the alignment of the suspension, and it was set properly. The tires are most likely the culprit for the vehicle pulling to one side (again should have been replaced at time of sale). We left the vehicle with them for a third time for brake issues, they replaced the rear brake pads which again is not related to the front rotors being warped. The rear pads were installed incorrectly. I had also asked for a list of items they performed before it was sold to me, but I have yet to receive it, not even sure if the oil was changed when they sold it to me. They also couldn't tell me which air filter was changed (cabin or air?). After dropping the vehicle off with them so many times and the dealer avoiding the issue, I couldn't afford to take any more time off of work for them to not address the issue. I would not recommend anyone purchasing a vehicle from this company, let alone letting them service your vehicle when they couldn't correct an issue as important as brakes or as simple as properly balancing tires.5 months into my vehicle ownership and less than 6,000 miles my engine has failed. They had someone call me to "feel out my attitude" and I haven't heard back from them since. You can see some of the other reviews here about the incompetent and incapable service department. Also the fact that they advertise a low price for their used vehicles and then try to get you to pay for the repairs so the car is road-worthy is a joke. I failed to see the signs and can only hope everyone who sees this takes this review seriously and save your time and money and buy from a reputable dealer who isn't Mark Kia and Mark Mitsubishi.

Christopher Guerin

Jun 2, 2014

Joe was extremely helpful right from the start. He not only offered us a few options for purchase, he negotiated a good deal. He made us feel comfortable and we will refer him and Mark Kia to friends and family.

Colin Stephens

Jun 2, 2014

Very enjoyable. The sales associate was very friendly and great to deal with. She made us feel very comfortable and we felt like she was more focused on finding the right vehicle than simply making a sale. In the end we were very happy with our purchase price and terms and feel great about our purchase. We kept the dealer information and hope to be back to make our next purchase.

John Salazar

Jun 2, 2014

Customer service was exceptionl and very professional.

Marcus Salyer

Jun 2, 2014

Experience was professional and mutually beneficial. Joe was a good salesman.

Howard Fisher

May 29, 2014

Joe was very helpful in the purchase process. When there were questions about the price, he took the time to go through all the details to arrive at an acceptable resolution.

Joe vassias

May 27, 2014

it's going very well ....it's going exeptional thanks .

Mike Scheetz

May 26, 2014

Joe V. was very friendly and attentive... Great attitude. Jacob was helpful, reasonable and respectful when finalizing the deal points.

Katie Chapin

May 19, 2014

Joe was exceptional in every way. He worked with me to get me into a car that met all my qualifications in a quick and timely manner.

Ashley Ellsworth

May 16, 2014

Thank you to Mark and Dan and Joe for the amazing experience and working this together for a quick purchase and working with Dave. Thank you!

RJD

May 10, 2014

New exactly what car I wanted and what payments I could afford. I had a used car that was paid for and still running even though it was old, so it was strictly a want situation and not a need. Juan Rodridquez my salesman took that into account and got me the car I wanted and the payments I wanted with no money down and a great APR. So happy because I have been rebuilding my credit and it feels good to be able to get something you want without a huge hassle.

Anthony Anderson

May 9, 2014

came in for service and purchased a new car. Joe was amazing. He got the deal I wanted fast and easy. will buy from him again.

rosaria flores

May 1, 2014

GREAT DEAL!!! LEAVING A VERY OWNER OF KIA OPTIMA .

Judith Holm

Apr 30, 2014

Our experience was very professional and helpful. Joe was very pleasant and he explained all our questions and spent additional time working with both my husband and me to get the best offer we asked for. I appreciate his time and their willingness to go over all our questions. Further, Kieran Murphy was very helpful and assisted in going through all the special features of the vehicle. Again, we are very happy with our experience and I look forward to driving off the lot.

Don Dahl

Apr 29, 2014

Enjoyable. Jason and I worked out a deal acceptable to both parties. No hassles what so ever. Enjoyed the purchase.

David Shapiro

Apr 28, 2014

Sales process was quick and easy. Joe was great to work with.

Debbie Contreras

Apr 23, 2014

Had a great experience here. Best and fast sevice ever! .

Jasmine Syth

Apr 22, 2014

AWESOME!! Worked his hardest to get us the best deal in the valley!! Best service we have had in a long time!!

Triniti Hester

Apr 21, 2014

I have been looking and doing my research for a long time to find the PERFECT car. Not only was ADAM LEE the BEST EVER!!!! But a single mother and first time car buyer he made this so easy for me. From the feature to the way he treats you. This is no ordinary car salesman he is my friend and trust future car companion. I don't know what i would have done without him. Commission is not enough. Words aren't enough. All I can say is if you need a car go to Mark Kia!!!!!!

Veronica Roman

Apr 14, 2014

good. no problems, nice salesperson. . . . . . . . . . . .

Andrew Alberts

Apr 8, 2014

Experience was good. Ollie was punctual and polite and took extra time to work out a deal with me. Was very knowledgeable about the vehicle.

Sheila Downey

Apr 4, 2014

Ollie was extremely patient and thorough. He had a pleasant personality and made us feel he was trust worthy. We wish him success at Mark Kia.

Rose Drummond

Mar 31, 2014

It was very smooth. Salesperson was awesome . . . . .

jill isely

Mar 28, 2014

I had an excellent experience at Mark Kia. The salesman, Juan Rodriguez was professional, courteous and knowledgable. The entire staff was absolutely fabulous.

Sara Wyckoff

Mar 27, 2014

Juan was very helpful and straight forward. He communicated with me throughout the day via text which was very helpful and convenient. When I went into the dealer later that day it was almost closing time but he was patient and I never felt rushed. It was simple and all my questions were answered. Very satisfied with my first car purchase here.

Jackie Carley

Mar 25, 2014

He was awesome!. Thank you for great service .........

Soooo unhappy with Mark Kia

Mar 25, 2014

Friendly staff was the best part of my shopping experience. Disorganized, inexperienced sales people, No attention to detail. Didn't fix what they said they would-even tho they had 2 days to do it. Very frustrating sales experience.

Amanda Mozilo

Mar 24, 2014

I came into the Kia dealership looking to trade in an older VW Beetle for a new addition. The staff was friendly and patient. I was able to negotiate my trade in and receive what I thought was a fair base price. I'm looking forward to driving my new Kia Soul home.

Robert muehlebach

Mar 21, 2014

great joe vassias was a great salesman and took good care of myself and my wife

Caren Loocks

Mar 19, 2014

Mark Mitsubishi is the place to shop.When you walk in to the Dealership you can just feel the good vibes thank you Mark Mitsubishi

Cody Thornburg

Mar 17, 2014

This is the first time I have been through the car buying process and Mark Kia made it very simple and easy. No pressure, no intimidation, very prompt and professional and did not try to waste our time going back and forth on getting us a deal that worked for us. I highly recommend Mark Kia for the car buying experience and I will personally return for future vehicle purchases.

Scott Kirtley

Mar 17, 2014

Jason was easy to work with and was an up-front, honest, down-to-earth salesman. Our purchasing experience was quite pleasant.

meppers

Mar 16, 2014

Hello, I am Melody Epperson. I purchased a 2013 Kia Optima Ex on November 18. 2013. I worked with Ron Ellis and Dublin. They were great. I received a great year-end bargain on the Optima EX and I love it. Everyone at Mark Kia are kind people (including Jason Krupa) and I would recommend them to anyone who wants a Kia. I went back to get the rear spoiler put on it and also had my 3750 mile oil change and the the people at the service department are great also. I always enjoy going back. Everyone is so friendly. If I was to purchase another Kia down the road it would definitely be at Mark Kia. Ron Ellis and Dublin were absolutely great and fun to work with. Thanks for everything!!

Jennifer Moran

Mar 13, 2014

The whole process was relaxed and easy. There was no pressure. Everything was explained fully and everyone was very nice.

djreali8722

Mar 12, 2014

Great experience! Service was exceptional, employees were very easy to work with an knowledgeable, and even went above and beyond the expectations of the service.

sally snow

Mar 11, 2014

My experience was educational and veey good ..............

David Christifulli

Mar 10, 2014

Positive, satisfied and very happy with overall experience

Mark Collins

Mar 10, 2014

Bryce was courteous and professional. The sales team worked hard to get my Cadenza at the right price.

Shawn Lawrence

Mar 10, 2014

Excellent rapport & relationship built & we would certainly recommend Bryce to our personal/professional network, as well as future purchases with Mark Kia. We were able to get in and out of the dealership in minimal time and got a respectable deal. The most memorable part of our experience was connecting with Bryce and building the relationship and the engaging discussions that we enjoyed.

Kassie Rehorn

Mar 6, 2014

Very good. Friendly and helpful . . . . . . . . . . . . . . . .

Roland Hemond

Mar 5, 2014

Overall enjoyable and successful ......................

David B

Mar 3, 2014

Employees were very friendly. Reasonable prices. Great service.

John Lynn Jr

Mar 3, 2014

Bob was excelent and through at getting me answers and showing me my options based on my credit. The dealership as a whole worked with me to get my payments to where i was happy with them. I would highly recommend checking this dealer out specially if your purchasing your first new car.

Joni Fine

Mar 3, 2014

There was excellent service! Adam was so helpful and wonderful. I will always come back to Mark KIA!!

Karen Karr

Mar 3, 2014

We were not planning to purchase today. Joe aws very good and very pursuasive.

Natalie Cates

Mar 3, 2014

Very, very easy to work with. . . . . . . . . . . . . . . . .

Paul and Kaitlyn Root

Mar 3, 2014

Satisfactory experience while shopping for a vehicle. The customer service was very good.

DENISE KERN

Dec 10, 2013

Dublin is awesome. Being that I am a new owner of a hybrid and knew nothing about them, Dublin was patient and explained just about everything to me. He is a very respectful and nice man. Thank you for ending my experience with this dealership on a good note =] I would have never come back to this dealership if it were not for Adam. Thank you Adam.

teresa oskouie

Dec 2, 2013

overall was good. Jason was willing to go out of his way for me.

janetwhite

Nov 7, 2013

I visited Mark Kia Scottsdale with my 16 year old son in tow, neither of us with any car buying experience whatsoever. Needless to say I was very nervous that I would get taken advantage of by some slick car salesman. To my surprise and delight I was met at the front door by a polite and calm salesman named JUAN RODRIGUEZ who immediately picked up on my hesitation to even be there. My entire experience from the minute he introduced himself until I drove off the lot with an amazing used car for my son at a steal of a price was nothing short of FANTASTIC!!!! He answered a million and one questions that I had and kept working with us for 6 long hours until we found the perfect car for my son and he worked tirelessly to get me the price I wouldn't budge from at the payments I could afford. I thought It couldn't possibly get any better until I came in the next day to give him the title on my sons old truck and he informed me that he had some great news for me, they had resubmitted my loan application and got me and even lower interest rate at 4.3% !!!! I rely on customer service reviews for everything I purchase and I want to tell anyone that wants to purchase a new or used car and have a wonderful, fun, fair and stress free experience, GO SEE JUAN RODRIGUEZ AT MARK KIA SCOTTSDALE. sincerely Janet Vaughn

JYTucson

Oct 24, 2013

Watch out for this place..The car I purchased is indeed the car I wanted. No problems there. The problems are the follow up and professionalism of this place. All young and tattood up employees who sit outside the door to this very small, dirty dealership leaning on the new cars all while smoking and then throwing the butts on ground. In any event, Jacob was my salesperson who was knowledgeable about the car I bought but the follow thru was horrid. I left the car for some detailing and to get some scratches buffed out prior to driving all the way from Tucson to pick it up 5 days later..I called the day it was ready and was told that the car was ready to go. The only detail or scratch removal that was done was a car wash. I had to bring it back tree days later, again from Tucson to finally get it corrected. They did not even wash it the second time. All this and they did not even put gas in the car the original day I picked it up.. Go someplace else!

Victor Valliere

Oct 21, 2013

I was immediately treated with respect by Adam when I first phoned Mark Kia looking for a specific vehicle. Adam was professional and responsive in finding the right car for me. Kieran was the most detailed manager I've ever met. He was respectful of my time and his customer service skills are incredible. Two thumbs up Mark Kia.

Mary Parker

Oct 17, 2013

No pressure, no haggling over price. Personnel who assisted were helpful and personable. I am a repeat customer of Mark Kia and each time I have been very impressed with their sales personnel.

henryfromnj

Oct 17, 2013

In mid August my wife decided that she wanted a new Outlander Sport. We hopped on to auto trader and found the exact one she wanted. It was located in Glendale at Mark Mitsubishi. Since they had the lowest price I called and made sure the vehicle was indeed there and confirmed the price was indeed real. The young man (Ray I think) was quite polite and went to confirm the vehicle was there and the price was the price. I set an appointment for that weekend since I have two kids and live on Tempe mesa border and could not make it down that night. I called Ray back and asked him to please call me if that vehicle sells since we dont really live close. He agreed to do so.The next day my wife called the Scottsdale store since they were showing a similar model in stock and they are only about 15-20 minutes from us. My wife said she spoke to some fleet Manager (his name eludes me since I did not call) and asked if they would match the price of the one in Glendale. My wife explained that we are about halfway between Big Two and the Scottsdale store but found the listing in Glendale. Just to save the time of travel and not wait until the weekend she asked if they would match the price. The guy she spoke to asked for the number of the car in Glendale. He said it was actually in Scottsdale right now because they had an appointment on it. I should have taken this answer as a warning. According to my wife they Manger said I cant blame you for not wanting to bring your family to Glendale. I would be afraid for my kids too. That comment just struck me as odd since they are the same company. The guy she spoke to asked for the number of the car in Glendale so he could verify pricing. He said it was actually in Scottsdale right now because they had an appointment on it. He did promise to match the price. I was a bit confused when my wife told me that because I just called the other location a day before and asked to be called if it was not there.I showed up the next day, Thursday, and we were greeted by a terrific young man full of energy. I told him that my wife is on her way with the kids and she spoke to someone last night about the Outlander Sport. I filled him in on color and pricing. He takes off for a few minutes and tells me that the Manger is not there but he found the notes and would help me out. I did not mind as long as he was up to date on the deal. I hate to negotiate on the lot and feel pressured. He assured me he was up to speed and he would pull the car up. About 15 minutes go by and he is still not back. By this point my family has met me at the store and getting excited for the car. The young man comes back and tells me he is having trouble finding the car. He invites me to walk with him and pick one I find. As we are walking I cannot find the one my wife wants. She hates blue and red, she just wanted white. So finally another person comes out with the young man who is helping us. He asked why we want a Mitsubishi. I told him my wife liked it. He then tries pushing a Kia on us. At first I was open to the idea of a different car. My wife started getting frustrated though a and just asked for the original White one we were there for. The new person to the conversation says It might be on the roof. I dont know No I do not know if they really have the cars on the roof or not or if he was just being sarcastic, but wife did not respond well and took the kids back to the car and let me do the looking while she waited. Now this is where things started getting weird(er). They guy starts telling me that we really should buy a KIA and if we tell his boss we saw it on some special web site (I forget what he said it was called) we could buy the car below invoice. Well this would be great if my wife wanted a KIA. The guy starts telling me how Mitsubishi is no longer going to be carried there soon and we should reconsider our choice. By this point I was frustrated because the car was missing. My wife had our two kids sitting in her watching a movie on a tablet. I just felt like I was duped. I had my wife call the Glendale store anonymously and ask to see if it was there. She did find out it was there still. I checked my phone and it showed on their site as well. I told the salespeople that the kids were hungry and we were calling it a night. Now I decided that no matter what I was not driving all the way to Glendale. If that store was like this store I could not handle it. Plus, I just could not fathom giving that company any of my hard earned money. Needles to say I called Big Two the next day and talked with someone. I gave him the price of Glendale. He looked it up online while I was on the phone. He said it isnt pretty but he would do it. I went down there on Friday by myself. Found the car in two minutes. I asked him to draw the numbers up before my wife came. They were exactly as promise. They added a charge for tint. Oh well. My wife came down and we were gone in 45 minutes in our new Outlander Sport.

Raymond

Oct 4, 2013

The sales represeentative Mike was excellent and Ana,although not part of my purchase helped me tremendously even showing me how to put the top down and then found several items in my car that I had forgotten....how about that....

albana kosta

Sep 25, 2013

This was the most pleasant car buying experience I've had. David was so helpful and kind making our visit to Mark Kia extremely positive. He has great energy and great communication skills. I would recommend David to everyone, and will be back for my next purchase! :)

Roger Berry

Sep 9, 2013

Just Great Went down and got to sit around for two hours and finally left. Got an email bid that was $3000 above another bid it took 35 minutes to get from a competing dealer.

heather zuber

Sep 2, 2013

David was very helpful. and I am very happy with david and the store, we are very happy Costco customers. Thank you Mark.

Irine

Aug 28, 2013

Excellent experience with Mark Kia.They advised me of car that fit my criteria and at a good price. Great car, great price, great service, overall great experience. would recommend any one to this dealership. Thank you very much, Irine

Allan_S

Aug 27, 2013

Went to buy a used kia at this dealership and they tried to charge me a $999 safety inspection fee, which they will remove if you get angry enough. They also call you over and over and promise you a good deal along with giving you a higher amount on your trade in, and then when you get to their dealership you find out it was false hope and they play a numbers game and add on fees for almost anything they can think of. Make sure to say no to the inspection fees, every vehicle sold in Arizona is required to be put through a minimal inspection, you should always have the vehicle inspected by your mechanic.

Julie Jones

Aug 26, 2013

Easy going, great deals I love my new soul . . . . . . . . . . . . . . . . . . . . . .

forte888

Aug 22, 2013

What can normally be a daunting experience--buying/leasing a car--became a pure delight. David Archuletta answered every question I posed with patience and clarity. But, more importantly, he made every effort to find the right vehicle--in my case, a Kia Forte EX. In fact, the whole crew at Mark Kia carried out their job in a very professional manner. Thank you all, again!!!

joell adams

Aug 19, 2013

David was so helpful, very patient with us, and was, which is most important to us, HONEST! and direct with his answers to our concerns and questions. We had been working the car deal over the phone most of the day. David's response times were immediate and never once told us a lie just to get us in the store, he was very professional. Thank you Mark

Brad Shire

Aug 16, 2013

Everyone was very courteous and helpful. I almost got the deal I wanted but we were pretty close.

Jenna Helgeson

Aug 12, 2013

This was my first time purchasing a vehicle and Ron was very patient. He challenged me by making me work the deal with him. I learned a lot but felt comfortable doing it. He allowed me time to think while also giving me the experience of buying a car. I enjoyed my experience with Ron and would recommend Ron (Mark Kia) to anyone. Thank you.

gregory saltarelli

Aug 5, 2013

very busy but very profession at the same time. they gave us everything we asked for and more. I highly recommend them

Drew Handley

Jul 31, 2013

Highly recommend Jason to friends and family. Great sales team and finance exp.

Dodie Nelssen

Jul 29, 2013

just wanted to let you know how very happy I am with my Kia Soul and wanted to thank Ron Ellis for his professionalism and how easy he made my car shopping experience. I have not been able to buy a car for 8 years and have ridden the bus and when my friends Dan and Julie Zeidler suggested Mark Kia after I told them how much I loved driving their daughters Kia Soul I knew I was going to be taken care of. I have told many people about my experience and I hope they come to check out your dealership. Thank you!

David Brashear

Jul 24, 2013

Thank you, Bryce for your product knowledge, and fantastic customer service! I really appreciate it!

william carne

Jul 22, 2013

enlightening experience, david was pleasant to deal with.

Nestalove

Jul 19, 2013

By far this is the worst costumer service experience that I have ever had. I am literally the only person in the dealership and there are countless people "working" yet I keep being told, "10 more minutes"...that was over an hour and 15 minutes ago! The kicker is, they car is paid for and I was informed that it would be ready yesterday! The sales rep that is spouting his BS about time frames and car information is clearly not informed or capable and should not be supervising a cat let alone sales personnel. This place is a mess and had the car not been so well priced I would never step foot in this mismanaged xxxx hole again! I finally got in the car that was being detailed for over an hour after already being ready and it's dusty, scratched and the areas where they repainted have not even been properly buffed! Half-assed does not even describe the work ethic at Mark Kia!!

alreadyinuse26232346234

Jul 18, 2013

After spending our time to choose cars on their site, and do financing over the phone, the sales guy just pawned us off on some other guy ( he said was his brother ) who did not know a thing about us (he called us "the deal") the guy behind us was on the phone talking badly about his customers, the lady at the desk was smacking away on a bag of pop corn and the place was over dirty and reminded of me being crammed into a clown car.This place is the worst! We left there shaking mad and promise to give them a nice birdy everytime i drive byThere is more to this story, but the point is that we left that mad as xxxx and ended up buying an brand new car somewhere else that very same day.

carlos macias

Jul 5, 2013

very courteous and professional. def. happy with dealership, new vehicle and david

Alisha Gilliam

Jun 26, 2013

It was great, easy, and my sales person Dre Martinez was AMAZING!!! I would tell all my friends to come see Dre for a great deal on a car.

David Kopilovitch

Jun 14, 2013

Very easy and relaxed. Zero pressure atmosphere!!!!....................

tmdtucson1

May 20, 2013

The 36 month lease was up on our 2011 Kia Sorento EX and we decided to trade it in on another brand new Kia lease. I searched a myriad of Kia Dealership websites for inventory, price and customer service and I made the decision to call Mark Kia in Scottsdale, AZ after finding the right vehicle at the right price. A woman named Jenna, answered the phone and she was very cordial and friendly. I asked to speak to someone in sales and a salesman named, Cameron Buck, answered the call. I am glad to say that from the vey first conversation with Cameron over the phone that the third check mark was fulfilled (customer service). Cameron was polite, friendly and compassionate towards all my inquiries and requests. He answered my questions quickly, accurately and in detail. I spoke to Cameron multiple times over a 3 to 4 day period before driving 140 miles to go see him and make the deal on our new 2013 Kia Soul Exclaim. We got the vehicle we wanted, for the price we wanted, with the terms we wanted, and it was even more loaded-up with options than we could have ever imagined! He was never pushy and never gave me the all-too-common...sales pitch! He listened to what my wife and I wanted and remained engaged, informative, and extremely helpful throughout the entire transaction, from start to finish, and even followed-up after the sale to make sure we were happy and problem free. Reflecting on this experience, I realize that Cameron wanted to build a lasting relationship with my family and I truly appreciate his demeanor, ethics and amazing customer service. He was concerned about my wife and I being happy and well informed with our purchase, first and foremost, and his approach was greatly appreciated and the reason I am writing this review. My wife enjoyed speaking with Jenna, who was in the Business Development Department. She made my wife feel extra comfortable during our visit there, and was compassionate and friendly.I have purchased and/or leased a lot of vehicles over the years, and this is my fourth Kia. This was the greatest sales and purchase experience I have ever had. I highly recommend the Kia product to anyone. I highly recommend Mark Kia Dealership for your Kia purchase and I can't say enough superior, quality comments about our salesman, Cameron Buck. If you are looking to purchase or lease a new or used vehicle I urge you to please give this guy a call. He will make the car buying experience fun, exciting, and seamless. I can't wait to buy or lease my next Kia from him. Thank you so much to Mark Kia, management and staff, and especially a generous "Kudos" to Cameron Buck. An overall amazing experience!

Christine

May 19, 2013

I came there to drive one car, I didn't like it, they ended up having two others I didn't know about on the lot. I loved one of them, took it home to show my man and returned in morning to work the numbers and finalized the deal. It was quick and painless. They gave me what I want for my trade, worked the numbers and I was out of there! Thanks guys. Love the car.

deesmit

May 15, 2013

careful of this place. They are very sneaky. Read the contract but bring a microscope or a telescope. Good luck with the nightmare you are about to receive.

Cheryl Zell

Apr 22, 2013

I love it here, everyone is awesome they give great customer service from the beginning to end and every time these guys go above and beyond I come here because I love it here

Terry Naysmith

Apr 15, 2013

Just wanted to let you know that I received excellent service from these two employees. I made to appointments at Horne Kia in chandler and they canceled on me twice. I called your dealership and they got me in the next day. Everything was explained to me in full detail. Thanks for great customer service. Terry NaysmithTnaysmith.

JOSEPH CARLIN

Apr 10, 2013

PLEASANT, NO HIGH PRESSURE, SATISFIED, IF IT WERENT FOR DADVIV, WE WOULDNT OF LEASED THIS VEHICLE.

NikoleSmith

Apr 9, 2013

Richard Brennan was very accommodating and listened to what I wanted then scoured the lot to find it. There was no back and forth with the pricing like I've experienced in the past at dealerships. Richard was very knowledgeable about the vehicles and all the features taking the time to explain the difference between them. Richard is also very personable. We were there for some time while he was finding the vehicle I wanted and made sure we were fed and had drinks while we waited. Very nice touch, Richard. He checked in on us and let us know what was happening through the entire process. He found me the exact car I wanted and I'm absolutely delighted. I also had the opportunity to meet with Barry and he too was very straightforward to deal with and just like Richard. Both gentlemen were a pleasure to deal with. Before I left the car was beautifully detailed with my personalized plate in place on the front and a full tank of gas. I purchased a beautiful 2014 Sorento EX and LOVE IT! I drove off the lot feeling amazing about purchase and delighted with my experience at the dealership. I'd highly recommend purchasing a car from Richard. Thank you!

Michael Clark

Apr 8, 2013

The service aspect of Kia has been great since purchasing my car back in October 2012. The disappointment came at the time of the sale and the lack of customer service. The entire process took longer then it should have lasting almost 7 hours with numerous customers being bumped ahead of me for the finance department. Also, a lot of dead end promises.

j mayer

Apr 7, 2013

Very rude to me when voicing concern about purchase General manager disrespectful to me.I fought in Vietnam just to realize that these young men have no Idea why they live in a free country because of the deaths of others. And the meaning of honesty and integrity.I deserve an apology from the ungrateful management. Jeffrey mayer

jeffphoenix

Apr 7, 2013

Treated without respect when had a concern without getting answer. I diidnt risk my life in Vietnam to be treated by young managers who don't tell the truth and have no integrity. I thought I fought for something. I also purchased 3 vehicles from them!;!

caring

Apr 4, 2013

traded in 2012 lx optima for 2013 lx. told NO CHANGE , but 2012 did have a spoiler and 2013 none?? NO CHANGE???? Was rudely treated and told to leave by general manager when I told him what I was told. If NO CHANGE, 2013 should have spoiler on it, as 2012. If I was told the truth I may have bought another model or bought my own spoiler. A practice of deception is not a good way to sell cars It eventually will catch up to you. Im sure Mark would never let this happen considering I bought 3 cars from him this year!

George Parsons

Apr 3, 2013

Both very friendly going out of their way to always help Brandi is very smart and Jenna always follows up to make sure I had a great experience much appreciated

thunderkia

Apr 3, 2013

After dealing with four other dealerships and almost ready to give up we stopped at Mark Kia on the way home.We were tired and hungry and were really surprised with the way we were treated.I have dealt with car salesman before,then I met Richard Brannan.This guy impressed me from the begining.After explaining what I had been through and what I was looking for he definately delivered.This was Saturday night,getting late,Richard ordered pizzas from Rosaties.Too cool.He hooked me up not only with the fiqure I was willing to walk out the door with but also many extras to sweeten the deal.My lady and me arrived home at 1:00 am with a brand new Kia Rio.Manageable payments and a pleasurable experience made this all worthwhile..Even JJ, the man who finalized the contract with me was awesome.This is the kind of dealership where I will tell my friends about and do repeat business with. Thankyou Mark Kia, Big thankyou Richard Brannan.Your the man. Sincerely, Walter J. Hukalowicz

Tazzibell

Mar 26, 2013

Most unprofessional dealership I have ever dealt with. Extremely extremely dishonest. Absolutely blatant bad faith .Unbelievable terrible service. Do not ever deal with Ed Savage.

KevinJackson

Mar 17, 2013

I have purchased three cars in the past two years from Matty Morrow and Mark Kia and each time I have left 100% satisfied. The reason each time I have returned is the service Matty delivers. Kia, in and of itself, offers great cars but the service Matty, and the rest of the staff as well, provide is what makes the difference in choosing a dealership. I cannot recommend them more.

Greg P.

Mar 12, 2013

Don was oustanding and I will refer future business to your dealership because of his professionalism, integrity and service orientation. He takes the time to listen to our needs and over the course of the past week found us exactly what we were looking He patiently dealt with us in a calm and respectful manner. I am very pleased and will be back! Respectfully, Greg

Joe G.

Mar 8, 2013

Initially, Nathan was extremely helpful in providing me a proper estimate for work needed on my car. He compared other estimates for things he might have missed as well. In the end, he answered my questions and provided me with helpful information to move forward. Jack and Bobby both were quick and informative in helping me get into a new Sorento. Bobby was able to get the information from me that he needed to get the transaction processed in a very timely manner. All the help I received was great and I would definitely recommend others to this dealership in the future.

Joe

Mar 4, 2013

Mr. O'Donnell was very easy to work with. He was easy going and informative at the same time. All of my questions were answered promptly and with confidence. With his boss Jack, we were able to agree on a deal for a 2013 Optima. I would recommend this dealership as well as Bobby to anyone who inquired. This was an easier process than most people told me it should be thanks! Joe Martz

Faye Weber

Feb 28, 2013

Eric was very helpful and knowledgeable about the Kia cars that I looked at. It was because of Eric that I purchased a car here at Mark Kia instead of the other 3 Kia dealers that The Hartford Ins gave me discount papers to. I am more than happy with the service that I received here at Mark Kia.

Farrell

Feb 4, 2013

Very Helpful, Informative and Pleasant. Matty explained everything to us about payment and options in a clear and concise manner. Always very polite and never condescending at all!! We explained our limitations and he helped us work through them all. We really appreciated all his effort and work he did to help us purchase a beautiful Kia Sorento!! Yeah!! Thank YOU!!

Robert Finkle

Feb 1, 2013

I was able to walk around the lot looking at vehicles without feeling the pressure of a sales person asking me questions while I shopped. As soon as I was ready for help I walked in to the showroom and Ron Ellis was there to offer assistance. The entire process was smooth and painless. Johnny Rodriguez worked hard on finding the best financing possible and made the back end and signing a breeze. Thank you, Mark KIA!

Jason G.

Jan 28, 2013

WAS VERY EASY TO DEAL WITH. HONEST AND UPFRONT. WE WILL DEFINITELY RECOMMEND RON AND MARK KIA TO OUR FRIENDS AND FAMILY.

Dustin M.

Jan 22, 2013

Just can't say enough about the excellent service that Ron gave us. We are moving out of town but will refer others to him.

pga1012

Jan 22, 2013

He was very honest and friendly. He explained everything about the car that we would have never known otherwise. We will be coming back here in the future to work with Matty.

Adam K

Jan 16, 2013

Don was very professional and was never aggressive or pushy to get a deal done.

Smohr

Jan 10, 2013

Great job. Everyone was very helpful and knowledgeable. Richard did a great job with getting us down to the price point that we wanted to be at. Would recommend this dealership to friends and family.

James

Jan 8, 2013

I was excited and also not knowing what to expect but when i came in i was givin amazing experience, i highly recommend this dealership

svmason

Jan 5, 2013

100% satisfied with the people we worked with. Very friendly and would recommend them. They listen to every word you say!First I called and spoke with Barry Buresh - Used Car Manager. I spoke with him over the phone for about 20mins maybe more. Not once did he make me feel rushed or a waste of time. Barry spoke to me about every concern I had. Was upfront with me. He gave me assurance that Mark Kia was the place to come. Friendly guy and great employee.When we got to Mark Kia on Saturday January 5th, 2013 we met with Don Sefton. Don was aware we were coming in and once we pulled up and was right there. Got out of our vehicle and he smiled and said "Good Morning". We talked abit then went on looking for a vehicle. Not once did he push us to look at one particular vehicle. We wanted an SUV and right away he went to SUV's. Within minutes we found the one to test drive. Went for a spin. Don was very friendly during the whole transaction. The greeting, test drive to the paperwork. So happy we got him as a salesman. Next we went to financing. We dealt with two guys. JJ & Jonny. Both were speedy and worked everything out. One got the approval the other wrote it up to have me sign papers. I never dealt with such a friendly easy going dealership. They don't push. They don't look down upon you. They were all absolutely wonderful. I wish I would of went to Mark Kia a lot sooner. If you are in the market go see Don Sefton. You won't be let down!

papabear01

Jan 4, 2013

I have driven Kia's for the past 10 yrs and will never own another one again due to the experience at Mark Kia. To make a long story short our salesman told us (my wife and I) that the van we purchased was on the way to the dealership. About 3.5 hrs later we were told by the sales manager that the van had in fact not even left the other lot. To pour salt in the wound we were told 1 hr later that the van we had been patiently waiting for we could not get anyway due to the fact that it was a demo. After 6 hrs of being at that god forsaken dealership we left to go home in a van that still was not ours due to the fact it still was not there. Finally, the next morning I was scheduled to pick up the van at 1030 and wouldn't you know it, it was not ready for me until 1115 after screaming at everyone in the dealership. Nothing but lazy, unknowledgeable thieves in that place. Please do your homework before coming here and don't let the 4.6/5 rating fool you.

Steve85208

Dec 6, 2012

Excellent experiance with Mark Kia went to them after horrible experiance with another dealer and they advised me of car that fit my criteria and at a good price. went at lunch test drove and gave info went back after work and they had it detailed and filled with gas signed paperwork and on my way. Maddy took the time to sync up my phone to entertainment center and walk me thru the process of setting it up correctly. Great car great price great service overall great experiance. would recomend any one to this dealership.

honorcode

Dec 1, 2012

Amazing! Hard to believe I can say that about buying a new car from a dealer. Ron Ellis was just that though. Ron expidited my specific needs and matched me to his inventory, delivered on all the incentives and bested the competitions best price. I knew what I was doing and what I wanted going in and Ron simply recognized and facilitated us getting the best deal done in just a couple days time. Other area dealers lost out and couldn't compete, simple as that. The dealership didn't get in their own way and cost them my purchase either. Just held firm to what I wanted and at a FAIR price for all and we painlessly closed the deal in a day, no run around, no deception, no unfulfilled promises, like I started with - Amazing! Wouldn't of thought it possible. The dealer immediately earned my service business with my 30,000 mile checkup on my 2011 yr Kia Optima. For the service department, well, I have to say they attempted to oversell my wife on fluid flushes and unneeded service expenses and she waited over 2.5 hours on a promise of an hour's turnaround but still that is what it is, not surprised.

newkiaforme

Nov 19, 2012

From when I walked on the lot I was greeted and not hounded. I let them know what I was looking for and they accommodated to what I was looking for with a great price. I even got a great value for my trade in. They offered me refreshments while I waited and were super friendly with my kids while they waited. I will be returning to Mark Kia in the future and would recommend them to anyone!

DontDealWithMarkKia

Nov 4, 2012

First time buying a new car. Sales service was great. They did everything they could to get me the right car for me. They offered incentives available to me. They offered a great price, but in the end. They didn't have the Black Forte EX i was looking for. I would come back for their great service!

PatriciaA2012

Nov 3, 2012

The service is top notch. You can either call or schedule the service online, if you want. That was really convenient and I remembered that I wanted to get my cabin air filter changed because I saw it in the list of items that they can do for you. It is great that they have service hours every single Saturday. Also, I am on a major budget and needed new tires and lots of other stuff in order to be safe and they helped me to be able to afford it. They gave me a loaner car which is the first time I have ever found that anywhere. They were so nice to me. I really appreciate that.

Grrltechie

Oct 30, 2012

They squeeze me in to the schedule fir an oil change, tire rotation and get it done quick!! Plus they have popcorn while you wait.

jnlove3

Oct 29, 2012

Great service, fast, and very pleasant! We have enjoyed our Mark kia experience from purchase to service. Our Optima has been great and we always look foward to another grat service experience.

dawn.colt

Oct 28, 2012

I have always been satisfied with the sales and service at Mark Kia, and my most recent visit for a new car was no exception. Matty and Chuck made my experience the BEST car purchasing experience I have ever had. Matty was easy going but the up-most professional. I never felt pressured and he worked with me to find exactly what I wanted and answered every question I had. Chuck also worked very hard to find a better deal then I went in pre-approved with! This purchase experience will be what I measure all future purchases against, thank you so much Matty and Chuck!!

pamela.lopezspoo

Oct 23, 2012

Great service and great PRICEknowledgeableFast responsegreat sales taxSome people can say what they want in less than 25 words this has changed my mind on this whole process not happy

AmandaDillon

Oct 22, 2012

I came in to look at a specific car and knew exactly what I could afford and Blake was able to help us make this possible. I now have a reliable vehicle and I am very happy.

Sue Cook

Oct 17, 2012

My 2011 Kia Optima's battery was dead and I needed help quickly! Within 30 minutes Kia Roadside Assistance had sent someone to assess the problem and jump the battery. I drove straight to Mark Kia for service. Jose Gandara met me there and offered to take care of the problem. He estimated how much time it would take and I decided to wait in the lounge until it was finished. The estimated time was correct and my battery was replaced with a new one. It was still under warranty so I was very pleased with the whole situation! Thank you Mark Kia!

pbanwa

Oct 11, 2012

My family, and I, had a wonderful car buying experience at Mark Kia. Matty, our salesperson, took the time to answer all of our questions. He made sure that we got the vehicle we wanted, at the price we could afford. It was easy to see that Matty is not the type of salesperson that just wants to sell people cars, he truly wishes to help people in the car buying experience.

dan.zeidler

Oct 4, 2012

This dealership is a great place to get a new or used car. I've purchased at least 7 cars from Mark. Everyone from sales to finance have been more than helpful in answering all my questions. I do my homework before I go in and I am no longer surprised to find that there were no surprises! When I leave, I've felt that I made a good connection with a reliable dealership that I know I can count on in the future.

joy.johnson.5055233

Sep 22, 2012

Our recent dealings with our Kia Sorento have been handled very satisfactorily. The customer service was great. The problem was taken care of promptly and I had my car back quickly. I will recommend Mark Kia to family and friends.

Bsnyder9

Sep 13, 2012

I came in for a minor air conditioning problem and a much more serious problem was discovered because when this service department works on my car, even if it's just for an oil change, it is extremely thorough. Finding the problem this early saved me from having a serious problem with my power steering.

tygon wu

Sep 8, 2012

This our 4th Kia (3rd from Mark). I never hesitate, when asked if I like my Kia, to praise the quality and the lack of problems with my Kia's. I highly recommend Mark Kia.

Akent123

Sep 5, 2012

New vehicle purchase experience went very smooth. Jacob worked very hard to get the deal done without being pushy at all or the "stereo-typical" car salesman. Very pleasant person to work with. Jonny in finance was very straight forward and very knowledgeable. Jonny did not try to push extra after extra, but did take the time to explain what other extended warranties were available. The best part of this experience was the fact that they let me take the car clear across town to my wife in NW Peoria in order for her to see the car first hand and test drive it as she was at work. I felt very comfortable with what I paid for my new vehicle. Very fair and competitive. I researched making this new vehicle purchase for weeks and found Mark Kia to be 100% the most competitive and fairly priced Kia dealership. Mark Kia exceeded my expectations.

krystal.helland

Sep 5, 2012

Although we ended the day with a new car, I would not count this as a great experience. We were shifted amongst three salesman and spent three hours nogotiating a deal only to find out that their attention to detail and texting while conducting businesses resulted in bad informtation and a deal that they could not honor. this cost us another hour in delays and inconvience to our friends who purchased our used car and had to wait around while we tried to repair the deal that have been presented to us incorrectly.

Forrmulatwo

Sep 1, 2012

Just bought a new sorento. Jacob and Eric in Sales were great. They were the main reason we bought the car from Mark Kia. They were not pushy even when I told them I wanted to come back tomorrow. We got a great price. Both Eric and Jacob made sure I was completely satisfied with my purchase. The next we had some questions and sure enough Jacob and Eric were still there to help. We went to Mark Kia because a recommendation. I would highly recommend them to any one else looking for a Kia.

Twilightskies

Aug 30, 2012

I have had 2 service visits since I bought my car 06/12 and both times were positive experiences. Service was quick and uncomplicated. The staff were all helpful,kind and professional. Do not remember all the staff I worked with but all the folks in service were great.

brennan102

Aug 28, 2012

I have had a great experience at this dealership since I bought my first Kia in 2006. The have always been honest and straight forward in all of my dealings with them.

grammatish7

Aug 28, 2012

Great Salesperson !!! Worked very hard to find the car we needed.It was a pleasure to have someone that wasn't so pushy and listened to what we needed.Beautiful car and great experience

jims8az

Aug 27, 2012

The sales process of four hours, was met. The vehicle was delivered missing one set of keys, and the owner manual and warranty booklet, and whatever else comes with a new vehicle. The sales person assured that they would either find the other set of keys or order new one. The will require us to bring the vehicle back to the dealership so the new keys can get programmed. He further stated that new booklets whould have to be ordered since the dealership has no others. Mr Flynn was curtious, knowledgeable in the product. I apologised about no second set of keys and no vehilce owners and warranty manual. Thanks

rickw65

Aug 21, 2012

Highly recommend this dealership. They were honest, fair and treated us with respect throughout the sales process. No hard sell tactics. They worked hard to keep us happy throughout.

katrina.traviszitek

Aug 19, 2012

Jack was great to work with, he even showed up early to work to accomodate my schedule. He was not pushy at all. I had been to other dealers and was frustrated at how aggressive the salesmen were, and even bad mouthed other car dealers. I told Jack my price range and what I was looking for and he met my needs without trying to put me in a more expensive car.

bvermilion

Aug 17, 2012

You had better bring your accountant and lawyer with you to check the paperwork because these people are smooth-talking and by the time you get home it won't be what you expected. Be very careful that you understand 100% of the paperwork. Remember, NET trade-in is amount they are giving you for your car. If you have a amount to be paid off this needs to be subtracted from the NET amount to get the amount that will actually be applied towards your new car, not the NET amount. The way they use NET is backwards it seems to me. They seem to have Gross and Net mixed up. Also, if you trade in a vehicle (DON'T) they will give you an insulting amount for your car. For example, maybe 40 percent lower than what KBB says the TRADE-IN (not private sale) should be. I even used TrueCar.com to guarantee the price thinking that would help. It would have if I didn't do the trade in. They were dazzled me with their non-intuitive lingo and tax return like financial paperwork. I can explain the financials in 10 lines, they take 3-4 pages of letter sized paper to describe it just so there is no way you can figure it out while you sit there signing paper after paper. After all this, I asked them to give me my trade-in back and they flat refused. They said they wanted me to be happy, but that is lie in my opinion. I asked them, if they would through in the extended warranty, but they wouldn't. They did take a $150 off though. The only problem is why in the world would I ever want to give them one more cent or ever see that dealership again. They are friendly as can be until they don't get their way. I can't stress enough, make sure you UNDERSTAND EVERYTHING. Come back the next day if you have to.

marblesgb

Aug 17, 2012

Great experience, very fair good price. My salesperson Blake was excellent. Finance experience was also excellent. My vehicle was presented in a perfect condition. Would highly recommend.

sgosselin

Aug 17, 2012

Great attitude - Truly looking to earn your business. Abdul did an outstanding job, as did the finance person. They take the angst out of purchasing a new vehicle.

new2Kia

Aug 10, 2012

I purchased my 2013 Optima from Mark Kia in Scottsdale at the end of July, I have had it 13 days and LOVE IT!!! Matty, the Costco Sales Mgr at the dealership was calling me when I still on the phone with Costco - excellent initial response time! We chatted for a bit, and he told me that he had the car I was interested in; we made an appt for the very next morning, Saturday. When I arrived, my car was waiting for me. The metal bronze color is simply beautiful. Then Ron took me for a test drive on Scottsdale Road and the 202. It was nice to just drive and get a feel for the steering, brakes, maneuvering, etc. The cost of the car was a no-brainer because I was a Costo member - something that Mark Kia respects and actively speaks to. You know they value their relationship with Costco and want to provide excellent service. The APR that Chuck offerred me based on my creditworthiness was .5% better than the financing I had already lined up with my employer - and THAT price was already ridiculously low. The entire process start to finish was one of the best major purchase experiences I have had, and I've had many! I would highly recommend that you speak with Matty or Ron, and with Chuck who is one of the finance managers. The Kia itself is simply awesome. The bells and whistles on this car which are standard with Kia cost you extra money with other manufacturers. My vehicle already had the convenience mirror and I programmed the garage door opener and phone with some help from friends. These are such nice features to have...AND the seat is really nice. I am used to a sport car feel with strong lumbar support and high back support. This car has just that. The seat positions seem limitless and it's SO comfortable!!!!! Overall, an excellent car choice with a good dealership. Oh, one last thing......I thought the tires looked low last week and the service dept gave me and appt the next morning before work. They looked everything over - nothing was wrong - and then hand washed my car before I left. Let me tell ya, THAT was a really nice touch!!!!!

dgrolle

Aug 6, 2012

Worked with Ron Ellis via email and when I decided to come down and visit to run some numbers I was paired with Joe. Joe was amazing on making deals to get me closed up that day. They offered a fair amount for my trade and we shook on a 2012 Kia Optima that had 800 miles on it and was told it was a manager's demo. The sticker had another dealerships name printed on it so I knew Joe was lying to me but brushed it off as I was love-struck with the new car.Before going into finance my new car was pulled up front after being washed. While inspecting it I noticed two dents and multiple rock chips on the hood. I was told it would all be fixed and I felt like I just wasted 3 hours of my time there. At that point I just wanted to leave and I had to basically demand my Scion I was trading in to be brought back up front so I could leave! Joe promised he would make it right and would talk to his managers and call me later that day, he didn't. I actually called Ron the day after and he said he was with another customer and would call me back in 15 mins. Two days went by and not a peep from Joe or Ron.Don't waste your time.Read my positive review of Nick Mayer Kia! Night and day experience.

Tammydoka

Aug 2, 2012

I thought my overall experience was good. I walked in think'n I could get lower but they explained aalot to me and were very, very helpful even when I wanted to walk out. Also I like the 30 days that I have to pay the down payment that works for a lot of people.so yeah I liked it and thought it was a good choice. Oh only thing I didn't like was hen they cleaned it they didn't do a very good job. Windows were all smeared & the inside was dusty but its nothing I can't do on my own just thought they cleaned it before giving to the customer

azfla2000

Jul 29, 2012

My experience with Mark Kia was great. I got the vehicle I wanted for a great price, even rolling $3200.00 negative equity into the new vehicle I still got it for $600.00 less than msrp. This is my second experience with this dealer, my first being the Mark Mitsubishi side of the house and I will definitely return again. I would recommend this dealer to other people...also the sales staff are not paid on commision so you don't get that high pressure sales tactic that you are used to getting.

Pock04

Jul 29, 2012

I have purchased a 2013 Optima and the purchase of the vehicle was one of the easiest transactions that my husband and I have experienced. We have run into a bit of a snag with the tinting portion of the vehicle. Since the vehicle had just arrived we purchased before the windows could be tinted and the day of purchase we did not have the time to tint the windows so, we were told to return for the tinting to be done. I returned to have the tinting completed after being told by The Tint Man (company used by Mark Kia for tinting) that they would be able to tint the windows that day only to find that the tinting was closed for the day. I made another trip the next day to have the windows tinted. After the tinting was completed the stripping around the sun roof became pinched so I made the trip back to have that looked at as well as a the tint in the drivers window fixed. I was given a tank of fuel for the inconvenience that was experienced with having the tinting completed and had to schedule an appointment for the next day to have the stripping fixed as well as the tint. I arrived the next day at 10am for my appointment and the repairs were completed around 12:30pm but unfortunately, during the repair for the stripping the windshield was damaged resulting in a crack that ran through the driver's field of vision. Normally this would not have been any kind of problem but due to the newness of the vehicle the glass can only be purchased through KIA and will not be in until mid-week the following week. After trying to come up with alternative solutions the end result was that I would be given a loaner vehicle (which is not as nice as my Optima) to drive until the windshield can be repaired. My family has a trip planned to go to CA so, we will be taking it in the loaner vehicle rather than our new 2013 Optima.We bought the car on Saturday, July 21, made trips back to Mark Kia on July 23, 24, 26, 27 and right now I driving a loaner Sorento. Although, I would like to be driving my new Optima; at this point, I think that the team at Mark KIA has tried to do all they can for a series of unfortunate events that have occurred.

onefranco!

Jul 28, 2012

Excellent service from Brandi. good workmanship by service dept. Courtese and helpful.excellent Courtesy from the entire dealership which obviously creates a good environment for the employees to pass on to the customer.

christen Griffin

Jul 24, 2012

Best car buying experience I've had in my 20+ years of buying cars!!! I extremely dislike buying cars, car dealerships and car salespeople. Mark Kia participates in the Costco Auto program and Jack contacted us from Mark Kia, we made an appointment, came in and he offered us a totally fair no haggle price for our 2013 Kia Soul. It was the most relaxing car buying experience I've ever had!

JeffMason

Jul 23, 2012

Brandi, and the service department, has been a pleasure to work with. I've had them take care of two different warranty issues. Both times they've been able to schedule me in quickly. The communication, including appointment reminders, has been good and helpful. Thanks.

kaylee.meyer

Jul 22, 2012

Unfortunately, my experience buying my first real car was a horrible experience. I worked with Jacob Delaney on a pre-owned Kia Sportage. During the test drive and negotiating process, Jacob stated that the car had no accidents on its record. I asked for the Car Fax which unfortunately was not given to me for three days. Shame on me for not insisting on getting it prior to completing the deal. When I received the car fax, it was because I was at the dealership getting repair work done on my Kia Sportage that I had owned for 3 days. During the test drive, the ESC OFF light was one and Jacob stated it was a setting. This is true; however, the light would not turn off when the setting button was changed. The dealership had to replace two parts in order for the ESC to work appropriately. The car fax reported that the car had a rear end collsion on its record and when I inquired about this, Jacob and Chad Seymore played it off as no big deal. I spoke with Chad directly and he was very clear that it was my fault for not pulling the car fax prior to completing the deal and there was nothing that could be done. Not only was the conversation condescending and rude, it also provided absolutely no option for us to reach a compromise where I could be happy with my purchase. I reached out to the General Manager, Joshua Spencer, and at least was provided with some customer service. He offered to have the rear of the car examined to ensure that the frame wasn't damaged and the support behind the bumper was not cracked. This was completed and the car was deemed safe. I appreciated the gesture; however, in my eyes this was due diligence that the dealership should have done before putting the car on the lot. My final conversation with Joshua was unfortunately very similar to the tone of my conversation with Chad. I told Joshua that the fact that I know that he has an oustanding service department and oustanding body shop only two weeks into owning the car, was very concerning. He said that he couldn't change the past and that he had done everything to fix the situation and we left it at that. In all honesty, that is crap. I bought a car with the information that it was never in a car accident and it had been. The price I negotiated was based off of that information. I would not have purchased this car knowing it had an accident on it but unfortunately I cannot return it or renegotiate the price. Mark Kia, according to Joshua Spencer, has done everything that they could do. In my eyes, all their 'service recovery' efforts were the due diligence they should have done prior to selling the car. It is quite clear that I was not a valued customer and I will never recommend this dealership to anyone else. On a positive note, the service department and body shop really are quite good. They are attentive and genuinely geared towards guest satisfaction.

Kdenton

Jul 14, 2012

A deal completed prior to arriving at the dealership was not followed through upon arrival. The internet sales specialist that worked with us was mysteriously not working the day we had setup to sign. Our paperwork was no where to be found. Spent an hour and a half redoing paperwork and information that was completed days prior with the Internet sales specialist. When it came time to finalize the sales manager came at us with a lease payment $75 more than was agreed upon. The sales manager tried to rectify the situation with a very exciting offer of free oil changed for two years, what a mere $120.

nlargo

Jul 14, 2012

Best thing by far was how everyone worked together in giving me a great deal on my vehicle, most places Ive been to would not have given me this unexpected deal. I was so greatful with the outcome of my final cost and would HIGHLY recommend Mark KIA to all my friends wanting a new vehicle. AND ASK FOR RON ELLIS!! tell him Nate sent you.My next vehicle purchase will surely be Mark Kia.

Jgo98z28

Jul 9, 2012

Great service at this location Bruce was great .thank you Jerome Overstreet .Tony Sibley from MyAutoman.com. Was great to work with he made it very easy to pay my car and I will continue buying from him.

cm77mc7

Jul 5, 2012

Jack was very helpful knowledgeable and professional. He went out of his way and found a way to make it work with our unique situation. Thanks!

maryskaggs67

Jul 4, 2012

When I arrived, Kyle approached me almost right away with his clipboard. He went over what was being done on my car and told me how long it would take. He offered for a car wash as well (first time for this), but I didn't have the time to stay. My car was done in the timeframe set forth. Upon completion, Kyle went over with me what needed to be done on my car in my future services and how much those things would cost. He also advised I would not have to do all those things at one time and could spread them out. This was the best experience I have had at Mark Kia and would really like to keep Kyle as my sole service writer.

jjheidi

Jul 3, 2012

I called the dealership and was promptly given to Johnny Rodriguez. We talked through the financing of the Kia Optima. He took care of everything and gave me a great deal with terms. We then began to discuss the kind of vehicle options that I wanted. Once again, he talked me through each option and was very attentive. Matty was fantastic at taking care of the details of the car and picked me up on Wednesday. He then explained each feature of the car. While I was signing the paperwork he was finishing preparing the car. My experience with Mark Kia has been fantastic and I would recommend them highly!!

roozbeh

Jun 9, 2012

If you are around Tempe AZ ara, avoid this dealer and instead go to Tempe Autoplex. I had the worst experience dealing with these guys and I regret why didn't go to Kia Tempe. They are not friendly and honest.

taylerette

May 29, 2012

Sara conferenced with me online and I found her pleasant and not pushy at all. She answered my questions and suggested I come to the dealership to talk more and look at the Kia Soul's. She greeted me enthusiastically and introduced mr to "Nemo" to further my search. We worked diligently for 4 hours to get what I wanted in a new Kia. I ended up with exactly what I wanted, which was Dune color Kia Soul+ and added a sunroof. I will receive my new Kia within 2 weeks and can't wait to get behind the wheel. Thanks to Sara for her interest in me, Nemo for the sale, and the finance department for finishing off the great experience.Thrilled to work initially with a knowledgeable female in the service field. It's a rare commotity.Sandra Tayler-Rivet

Bgood

May 22, 2012

Our Kia Sedona, with only 35,000 miles had to be towed in on a Friday afternoon. My husband, who is a technician, told them what was wrong with the van. Since it was under warranty, they had to do the repairs. We were told that if they couldn't get a loaner that day, we would get one right away on monday. Four seperate messages were left on Monday for the status of the van ad to check on a loaner. Nobody returne our call. Finally, Tuesday morning, we were called and they said they were finally looking at it, And that nobody told us we would receive a loaner. (we were told on Friday, that Monday morning would be the latest it would be looked at). Finally at noon, we were told it needed a starter (exactly what my husband told them it needed) and that they would have to order the part. It would be at least two more days. They were not accommodating whatsoever, and we're actually quite rude. We will NEVER go to this dealership again.

bdoty

May 21, 2012

While having my 2008 KIA Sorento serviced I took a look at the 2013 Sorento and liked what I saw. after Jack Belsanti and I sat down and talk about all the new features in the 2013 Sorento I traded in the 2008 and purchased the 2013. I have been going to Mark KIA since 2009, I purchased My 2008 at another KIA dealship and was not happy with their service department. At my next service I went to Mark KIA and have been very pleased with their service.

ljmartin44

May 15, 2012

The only good thing about this dealership was Jacob the salesman. He was a hard working young kid who had to deal with the poor service of this dealership. I was called to come view a vehicle, and without Jacob knowing, the other salesman was double dealing and sold the car out from under us. Unacceptable behavior. I would recommend buying your car from any other dealership, but if you go to Mark Kia, ask for Jacob. Only honest guy in the joint!

smeek

May 13, 2012

Dublin was great to work with and showed me many options for vehicles in my price range and financing options. We have worked with him before and it was also a great experience.

dojalo

May 5, 2012

I had such a good experience that I really want to share it! I went through the Costco program, Ciaran "Dublin" O'Murchu called me within 24 hours to set up an appointment. He was waiting for me when I arrived and I felt comfortable with him right away. I hadn't purchased a new car in 19 years and I was unfamiliar with the new cars but I was very interested in Kia's Consumer Reports ratings as well as their warranty. Ciaran was extremely patient as I went from model to model trying to find a car that would suit me. After getting in and out of so many cars I was getting somewhat conflicted thinking that none of them were going to be right for me. Ciaran did not give up on me, he encouraged me to check out the Forte 5 Door even though I had wanted a sedan. I really liked the rear visibility, the spacious cabin and the fold-down rear seats. The test drive went great but it was a more expensive trim than I wanted. Ciaran found another Forte 5 Door at another dealer and had it brought to Mark Kia for me. I went to get it this morning and I must say that I loved the car at first sight. Ciaran moved the car so I could drive straight out of the dealership and he even did a little bit of touch up cleaning before I left. I appreciate everything about his customer service which included all kinds of helpful information about the car, the warranty, the road assistance, etc. I know that there has to be a team to pull off this kind of service so I'd like to recognize Mandy Ketner and Sarah for all they did to make my purchase happen. The drive home was wonderful and it reinforced my belief that I got the right car. I initially didn't want to travel that far to a dealership but it really was worth it. Thanks Sarah, Mandy and Ciaran!!

Ryan.Anderson

May 3, 2012

I would recommend this dealership to friends, Our sales person Bob, was very through and made sure all my questions were answered. And the questions he didn't know off the top of his head, he got back to me in a timely manner.

klcastillo2010

May 1, 2012

Mandy was GREAT! I had spoken to her via the online chat through the dealership and she was very helpful. I had spoken to other Kia dealerships but because of Mandy's friendliness we went to Mark Kia.Dublin was GREAT too. He listened to what we wanted and took very good care of us. Any questions we had he was happy to answer. He as well as other employees were very sweet and helpful to our 15 month old daughter. We would recommend Mark Kia to anyone and look forward to purchasing another vehicle from them in the near future.

treymundo

Apr 23, 2012

I had some body work done. It was done right and on time. I would use the body shop again, they seem to be knowledgeable and skilled at working on Kias.

fangore

Apr 22, 2012

My family bought several vehicles from Mark KIA over the past week. Mark KIA is by far the easiest and best priced KIA dealership that we have dealt with here in the valley. We purchased KIA's from 2 other valley dealerships in the past and after comparing them to Mark KIA, well, all I can say is Mark KIA is our dealership from now on. Matty is a pleasure to deal with. Matty took good care of us and worked hard to find the exact vehicles we were looking for. We liked dealing with Matty so much that we have already sent one referral his way.

dmason7

Apr 20, 2012

Just would like to say that in all the years I had to experience car buying this was the best I have ever had, not only was he very helpful, nice and very easy to understand, and told me everything I needed to know, I would like to say thank you to Tyler, I was never more comfortable with this sale as I feel I was treated right, along with the finance guy (Chuck)I was totally at easy, not feeling pressured and got what I wanted, never making feel that I should go with something else. And very very understanding and patience with me as I had my granddaughter. I would highly recommend to all my friends that Mark Kia is the place to go, Thank you and also Thank you Chuck for making it a smooth transition. I give you, Mark Kia for having both these fine men on your staff. Hooray I love my new car!!

rgross1

Apr 20, 2012

Hats off to Mark Kia and their staff. From the purchase of my Kia to all the service check points up to the 47000 miles I have on the car now everything has gone smoothly. They look out for your wallet too-- love getting the coupons in the mail that save me money on servicing. Will definately be back when its time for a new Kia

CubbieToddNPhx

Apr 17, 2012

My experience with Mark Kia from original purchase to recent service visit is an "A" game at all levels. I appreciate the service and attention to detail.

hydepeople

Apr 16, 2012

Wow! best experience ever...no kidding! I have been buying cars for over 30 years and this was the easiest, smoothest, most pleasant experience I have ever had buying a car or almost anything. I was in the car business for 4 years in the early 90's boy do I wish I worked for a dealership like this! I called first to get some information and spoke to Jack. He was helpful, informative, and quick to respond. When we went in he was out for the evening but had Greg take care of us and again super! All our questions were answered, no pushy or deceptive selling at this dealership. All the way into the finance office with Chuck went smooth and easy. I was pleasently shocked thru the entire purchase! Great great great!!! Love the car too! I would reffer this dealer to any of my friends, family, or co-workers and will! They went above and beyond in all areas. Thank you, Chris and John Shill

JohnBBFW

Apr 13, 2012

Abdul was a great guy to deal with, I highly recommend him to anyone wanting to buy new! So far everything is working just fine with the new car.

azlife64

Apr 11, 2012

convenient location, great staff, always friendly, curiosity calls are nice after work is done. I like to be informed at all times when they are working on my car what is going on and how long it is going to take so I can make arrangements if needed.

dbcooper71

Apr 10, 2012

My girlfriend and I went to this dealer to look at a New Kia Soul, as they had some great advertised prices online. From the start Abdul wanted to push us into a 2012 Kia Soul + or !, with may items and features we didn't want or need on our new car. After almost 2 hours of relentless upselling, we found the car we would be willing to purchase at a price that seemed to be alright at best, and it was into the showroom for the paperwork side of the deal. I'd already pre qualified with another manufacturer for 2.9% on a 72 month loan so I was confident there would be no issues at Kia. The paperwork was filled out Abdul went off to run my credit, after 40 minutes waiting, he came back and told us that my credit score was terrible and without at least $6000 down I couldn't get a new Soul, but that he could get me into a 2009 Mazda 6 with 45,000 miles on it for only $494.18 a month for 60 months with only $3000 down (I'm not great at math but let's be reasonable, 494.18 x 60 = 29,650.80 + $3000 = $32,650.80). So the dealer couldn't get financing on a 2012 Soul for $19,208 plus interest with $3000 down (So financing about $16,200) but the bank would do a 3 year old Mazda with 45,000 miles with (it took my walking to the finance managers office demanding the information), 23.65% interest. Utterly disguised, we left Mark Kia and went to Chapman Ford.Ford being who had previously pre-approved me for credit, looked at my credit again, stated my score went down a little since I moved to AZ (probably from all the inquiries setting up my utilities and such in AZ), they couldn't give me the 2.9% I was originally pre-approved for, on a 72 month loan, but that they could certainly do the deal at 4.9% with $0 out of my pocket, just show them my proof of insurance, sign on the line and enjoy my 2012 Ford Fiesta SES (fully loaded, unlike the mostly-stripped Kia), the best part is a $22,800 Ford Fiesta SES with added window tinting, satellite recovery and extended protection is $418.19 or $30,109.68 over the life of the loan. The tinting, recovery system and protection were over $1000 alone, so in reality I'm only paying about $7100 in interest on a new car with $0!My honest opinion stay away from this dealer!

jclinton6081

Apr 10, 2012

Ciaran was an amazing salesman. He was very down to earth and was very clear about going over the features of my car. You can tell he is passionate about helping out others and genuinely cares for his customers. The finance team worked very hard to get me the right price and really were very helpful. I have to say, this is the first time I drove out of a dealership feeling very good about my purchase and I didn't feel ripped off or taken advantage of. Thank you for a very positive driving experience!

tishswanson

Apr 9, 2012

My experience was a good one. The whole process was very quick and the financial and sales staff were very helpful in getting me exactly what I wanted. I am very happy with my new car!This is my second purchase from this dealer and I will very likely come back again.

roycehrobinson

Mar 31, 2012

First of all this was one of the best hassle free car buying experience that I have ever had. I would highly recommend my friends and family to go to Mark Kia, but to make it worth while they need to deal with Matty Morrow. I just want to say thank you Matty for being honest and overall just a nice person. This is my first Kia (optima SX turbo) I have ever bought, I really hope this car is good to me, because I just might be a loyal customer for a very long time.

tllancaster

Mar 29, 2012

Wife and I bought a new 2011 Kia Optima EX last May from Mark Kia in Scottsdale. We feel like we got the best deal available on this beautiful car and at that time they were the hardest vehicle to get your hands on in the market. Almost a year later we've asked each other if we had to buy another car right now would we still choose a Kia Optima, and the resounding answer is an absolute "YES". I just had the cars second oil change completed a couple days ago and I feel like the service department at Mark Kia must be the best kept secret in car maintenance. No lines at the service check in and Jose Gandara the service adviser was very friendly, attentive, and thorough in checking in my car to make sure everything was going to get done that we needed. The service reps changed the oil and rotated the tires for us and also performed an additional 27 point inspection at no charge. We also elected to have the cabin filter changed to help keep the air conditioner from getting that musty smell upon starting up the car. My wife especially appreciated that seeing as we are now running the air conditioner more often due to it warming up here in AZ.The service was performed pretty quickly and there was even a nice customer lounge for me to wait in while my car was getting serviced. Hey and they have free popcorn to snack on while you wait. I used to hate going to car dealerships for service, I always felt like all they cared about in the end was how much money they could extract from my wallet........Can't say I miss that feeling at the service center at Mark Kia!Thank you and kindest regards,The Lancaster's

joecor58

Mar 26, 2012

The service I received was great. I was keep informed of what the problem was and how long it would take to fix. I will return to this dealership for services.

ttjkelly

Mar 23, 2012

Literally everybody we came in contact with were extremely polite, very positive attitudes, and a strong comittment to provide help and assistance. I would like to specifically mention two people who really went the extra distance in providing "world class" customer service. Tyler Romney lead us trough the sales process extremely efficiently without any drama that resulted in a terrific deal for us. After the sale, Tyler invested nearly two hours of instruction to Charlene on how to operate the vehicle and more importantly, how to use the terrific technology contained in the Optima. In the 43 years we have purchased vehicles (two car family), trading in all cars within 1 to 4 years, literally all other sales people have spent from zero to a maximum of 20 minutes of instruction on how to operate the vehicle.The other person we want to recognize is Miranda Ketner, she went the distance in making arrangements for our visit to the dealership and while at the dealership she made herself visable and available to provide any help or assistance during the space of time the paperwork was being prepared and the vehicle was being prepared for delivery. A few days after we took possession of the vehicle we contacted Miranda to schedule the window tinting as Tyler was not in the office as his work schedule started later in the day. Within 15 minutes of our call she called and confirmed an appointment that perfectly fit our schedule plus she informed Tyler that we would be coming in. This lady thrives on customer service and customer relations.Mark Kia has a terrific organization and a terrific products and I will definitely be a repeat customer in the future and would very highly recommend this dealership and the high quality products and services they offer.Tom & Charlene Kelly

klleicester

Mar 11, 2012

Called dealership regarding $6,000 minimum trade-in on any car as I had 2 daughters in college - one of whom desperately needed to get out of the 1993 "whooptie" she was driving. The process was explained to me, and an appointment was set for the following Sunday (the only day both girls could get off work in Flagstaff, where they go to NAU). The salesperson I was to work with was called out of town for an emergency, and before I ever even left the house, I got an e-mail from the dealership letting me know this and letting me know the name of the alternate salesperson -'Dublin' O'Murchu. Dublin then called me to introduce himself and assure me that we would still be well taken care of. To say we were care for was an understatement. My daughters are 20 and 21, so let's face it, financing was going to be an issue. I could not co-sign for them, so it was on the dealership's shoulders to get this deal through and get my daughters in quality, affordable new cars....ones that could be paid (or almost paid) before they got out of school, so that when they entered the workforce, they had reliable, PAID-FOR transportation and could concentrate on repaying student loans. Long story short, they got it done...and it was a long story. Dublin even called in the 'big boss' of financing - who left his one day off at the golf course - and stayed until 9:30 that night to get this deal done. In the meantime, Dublin made sure the girls understood their cars, their maintenance schedules, their warranties....everything! I can't thank everyone enough, and it was WELL worth a drive over from Surprise!

tribalco

Mar 11, 2012

Jose was very helpful, had a problem with an annoying rattle in the overhead console of my Sedona. They were able to isolate the problem and come up with an acceptable solution to fix it. They also worked with my extended warranty company to get a repair covered.

aztek

Mar 8, 2012

I leased a new Kia Soul at this dealership and the experience, while a bit daunting (as nearly all car sales usually are),was excellent. I was treated courteously and repectfully during the entire process. After the sale, I have had several contacts inquiring as to my satisfaction with the dealership, its employees and the vehicle. At the three month after-sale point, I was reminded by the sales consultant, Pat Flynn, that it was time for a complimentary LOF/tire rotation service which service was performed with the same coutesy and respect as the initial sale/lease experience. Although located in an older area of Scottsdale/Tempe, the dealership very obviously places great value on customer service and satisfaction.I recommend this dealership to other prospective buyers/owners based upon the several experiences I have had with them.

chartma2

Mar 1, 2012

Started at Peoria Kia, but they said what I wanted wasnt available (available within their own dealership network apparently). Came home and did quick search on web, found my car at Mark Kia (only hybrid loaded in state). Got a call back on a sunday night at 8pm after the inquiry online. Made appointment to view car on tuesday and met very knowledgeable and enthusiastic Dublin. Dublin has a passion for what he does and is a great salesperson. Did a Costco deal and saved about $6K off the dealer mark-up price with no hassles. No hard sell and no 'pass the paper back and forth'. Salesperson was wonderful and actually went over all the features of the vehicle including the manual and maintenance schedule (havent seen that done since the 1970's and we have bought a ton of new vehicles over the years). Only bummer was extensive wait for financing guy, due to busy month end. In a million years, I would have never driven from north peoria to tempe to buy a car, but this dealership experience made it worth the drive!

mabreycosgrove

Feb 21, 2012

If you are a woman, care about what a woman thinks when buying a vehicle, or even know a woman who drives, DO NOT take her to Mark Kia. I made the mistake of going into the dealership, with an appointment to see Greg, on Feb. 17. I had pre-approved financing, and knew exactly what I wanted: a 2012 Kia Optima Hybrid. I was trading in a running, fully loaded 2001 Daewoo with high mileage, but no body damage, so I hoped to drive off the lot with an awesomely great Kia. Through our internet conversations, I was led to believe the dealer had the car I wanted on the lot. They did not. When I arrived, I asked for Greg and was shunted off to Jason, purportedly their hybrid specialist. Then, when I asked a question about the warranty of the electric battery, Jason walked me over to the Service Department. The guys there looked at me like I was absolutely out of my mind for asking about a $5,000 (or more?) potential replacement part. Clearly, they had not read their Kia service bulletins (and I knew this because I'd previously spoken with Bob Springer at Tempe Kia and he HAD the information in his head and in the bulletin), and the Mark Kia guy gave me incorrect information. Negative mark for service department.I was specifically looking for a - not black, not white - 2012 Optima hybrid. When we finally had a chance to look at cars, the only 2012 hybrid on the lot was black, interior and exterior. In Arizona? Are they nuts? Evidently it had just been unloaded from the truck and wasn't ready for delivery yet anyway. But they had two other hybrids, both white, both 2011, and oddly I thought, both sticker priced about the same as the 2012. Eventually Greg came up and Jason wandered off. I went through the same introduction, explanation, etc. again. I told him I also was looking at a 2012 hybrid car at Tempe Kia, I had my own financing, blah blah blah.He clearly either wasn't listening to me, or he outright ignored me. Evidently this was his first week selling cars; his brother in law or something got him the job. (Note to manager: Bad choice. You might want to train your salesmen or saleswomen, if you have any, better). He didn't know the vehicles, their specs, or the details of the differences between gasoline cars and hybrids. He didn't have a key to open the car, and didn't offer to get one so I could sit in the driver's seat and see the amazing electronics, whether it had Sirius radio, and how quiet it was when running. Negative marks for knowing the vehicle, and how to sell a car to an intelligent woman. Or man, for that matter.We went back into the office. I asked if they could get the car I wanted from another dealer. No clue, but probably not. "We are a Diamond Dealer. We sell more cars..." blah blah blah. Wrong answer. He was pushing the 2011 and offered me a price that was considerably higher than I knew I had negotiated with Tempe Kia for a 2012. He said You know they are including rebates in that price. I said, Duh, of course they are. They told me. He said he probably could give me $1,000 for my trade, $500 if I would finance with Kia, $1,000 for this and $1,000 for that. I explained to him (again) I had my own financing and wouldn't be eligible for the $500, my trade in was too old to qualify for the competitive trade $1,000 rebate, but I was interested in the $1,000 trade he offered on my old car. He took my keys (my HUGE mistake not to walk the evaluator to the car) so someone could get a value on it. Evidently one of them opened the car, but then did not re-lock it (all he had to do was push the lock button!). It took me two hours to get the darned keys back.When I declined his offered deal, he wanted to see the offer I had from Tempe Kia. I really didn't want to give Mark Kia that competitive advantage: Having met the service department, seeing the sales force in inaction (yes, you read that correctly), I was hesitant to do that. But, I bent under the pressure. I specifically told him he could make a copy, but I wanted the original back. You can guess, I never saw the offer again. It must have gotten lost Greg told me about 2 hours later when I was ready to climb over their counter to get my keys and paperwork back.But wait, there's more! Every time he interacted with the receptionist, he said Isn't she beautiful? Sure, lovely, but he never uttered a word about her competence. And I saw her at work at her desk. It was well organized, she was taking care of business, answering the phones, transferring calls, doing paperwork. He sent HER to get coffee (must have thought it was below his manly dignity). In front of me in the next cubicle, were two other women customers, evidently waiting for financing approval to come through. In the time I was at Mark Kia (the last hour and a half asking for my keys and paperwork to be returned), I never saw a salesman or finance manager go to talk with them. Was he off to work with other customers? Not likely; it was a very light day and those ladies and I were the only customers on the lot. He was probably one of the 5 or 6 salesmen hanging outside having a bull session.I finally had to go into the little office where the I-have-to-talk-to-my-manager guys sit, and demand my keys and paperwork. They'd held me up for 2 and a half hours, so the 2 pm appointment I'd expected to last an hour had put me driving home right in the middle of Phoenix rush hour. Still, when I finally got my keys, I was relieved to escape from Mark Kia. I went immediately to TEMPE KIA at the TEMPE AUTOPLEX and made the deal with Sergai Kolesnik for my new 2012 light graphite colored Kia Optima hybrid. Along with all the criticism, it seems only fair to offer some suggestions for improvement: Train your salesmen - not just on the job, but in actual classrooms where they can learn about the cars, financing, and maybe even some etiquette. If they can't master the information, let them go. Hire some saleswomen! Read the research that shows women make by far MOST of the decisions about which car and how much to pay for it. Learn how to negotiate with women who aren't the little woman who bends to her man's will. Stop bragging about being a Diamond Dealer when you're selling Kias; all those trophies are for Mitsubishis, not Kias. And stop trashing your competition just because you can't or won't meet their prices, service, or the way they treat customers. I was so offended I will never return to your dealership, and I will tell everyone I know (especially as I show off my new Kia) to go to Tempe Kia. Furthermore, I am writing to USAA to ask them to take you off their listing of recommended Kia dealers. Hopefully they will. My experience with your company was horrible, offensive, and I was glad to escape.

shaunalmeek

Feb 21, 2012

Aaron greeted me at the door, and was immediately helpful and right away, it felt like I was being taken care of. He walked me through all of my questions without any hesitation. Chuck Flair was also kind and patient with me as a first time car buyer. These guys are truly the best, and I will not hesitate to refer friends to them. Thank you, gentlemen!

fascitelli

Feb 17, 2012

As much as I loved my 2001 Kia Sportage, it was time to say goodbye and update my ride. Being a loyal Kia customer, I did a quick internet search and found Mark Kia; Ciaran "Dublin" O'Murchu contacted me almost immediately. Dublin greeted me at the dealership later in the afternoon and was able to zoom in to my needs and wants very quickly. He was side-by-side with me throughout the entire process where I puchased a 2012 Kia Soul. Chuck Flair made completing the paperwork painless. All in all, between friendly, knowledgable sales staff selling an awesome product, why would you not do business with Mark Kia!?!?! Thanks, Dublin, Chuck and Mark Kia---I love my beautiful, new Kia Soul.

Treymundo

Feb 14, 2012

I bought a new Optima from these guys and they are nice enough. The problem is the sales process. I was there 4 hours and was the only customer there. I like the car but think I would have got a better deal with some more patience and shopping around on my end. They also really press you to buy the needless extended warranty. I settled for too little on my trade as well, my fault but in the long run it will cost them as I would not buy another car there.

dalehaines

Feb 10, 2012

I have purchased three Kia's at Mark Kia over the last few years and have overall had much better service than anywhere else in town.

savdyken

Feb 6, 2012

"Crazy Bob" helped us get the best deal for a new car. We were looking for a new car with better MPG. We were asking for a really low deal since we couldn't really afford to pay more than what we were with the other car. They accepted our trade-in value and accepted our new deal of a few bucks more. The staff made us feel welcomed & helped us until the very last minute. WE HIGHLY RECOMMEND MARK KIA & CRAZY BOB!

lynmcclenathan

Feb 4, 2012

I would definitely recommend Aaron Joumas to anyone searching for a car. This was my second buy from Mark Kia, and I loved it just as much the second time around. This staff will work with you, regardless of your situation and help you out! I enjoyed the friendliness and attentiveness of the staff, all the way down to the last second before I drove away. If you're looking for a great experience, with great staff, and a great deal-go to Mark Kia and ask for Aaron!

KarenMK

Feb 3, 2012

I worked with Abdul who is knowledgable and pleasant to work with. I felt he did his best to get me a fair deal on a Sorento. I never felt pressured to make the purchase which I appreciate.

dsimonson

Jan 29, 2012

A lot of us do not enjoy the car purchasing experience. Everything went smooth from the moment we entered the lot. We were given a few minutes to look around on our own to take a glance at the inventory. Once we were ready with questions Aaron was there within minutes. Perfect timing. We took the car we were interested in for a test drive.....once I decided on the Kia Sportage.....it was just a matter of coming to an agreement on the financial part. This can be the most stressful part of purchasing a vehicle.... it was well worth it. I really appreciated how calm Aaron was through this process. My fiance can be "one tough customer". he kept us all calm under pressure!! We love our new vehicle!!! Also want to thank Aaron for keeping in touch! My car is do for it's 3000 mile service and I'm happy for the his friendly reminder calls. Now that the holidays are over and we have moved into our new home.... we will make it by soon.Thank you again!Darlene Simonson

gotthedeal

Jan 29, 2012

I just had the best car buying experience that I've ever had at Mark Kia. I had been talking with other dealerships and almost purchased another vehicle, but was getting frustrated with the fact that I could never get a straight price from the salesperson. I live in a small town, so I did most of my shopping via internet, phone and e-mail. I wanted to be able to know exactly what I was getting and how much it was going to cost me before I walked in the door at the dealership. That is exactly the customer service that I received from Aaron Joumas. He went over every detail about the car, gave me all the prices over the phone and when I got his e-mail nothing had changed. I arrived at the dealership and Aaron met me in the parking lot before I ever made it to the front door. He was helpful, friendly, honest, no pressure, and delivered first rate customer service. He went over and above what he needed to do. He even threw in a couple of extra items that I wanted but didn't feel I should spend the money on. I left my old car at the dealership overnight until I could have someone come back with me and pick it up. Aaron spent more time with me making sure that I was happy with the car. He gave me some car care tips. You know when someone really cares, when they continue to give you the same great service after the deal as they do before. I'm going to recommend Aaron and Mark Kia to everyone I know. It was also very enjoyable to work with Chuck Flair who did all the financial paperwork. He went over all the details again to make sure I understood everything. He was professional, sincere and honest. If you want a great price and honest service, even if you live out of state call Aaron Joumas 480-648-9553 you'll be happy that you did. I know I'm happy that I found them.

jeanquick

Jan 29, 2012

I am very satisfied with Mark Kia dealership in Scottsdale, AZ. I went to several dealerships before ending up at this one and even if their prices hadn't been the cheapest I still would have bought from MarkKia instead of the others due to the great service I received. Everyone I met at their including Aaron Joumas and Chuck Flare were very friendly and welcoming to me. Aaron went above and beyond what a normal salesman would do. He accommodated us by sending pictures of vehicles by text to my husband when he was out of town and couldn't make it into the dealership. He worked with us just over the phone per our request for over a week. Aaron was very honest with us about our credit and honest about what we really could afford. He was very timely at getting us an approval and finding us the car we really wanted instead of convincing us to settle for something we didn't really want just due to our credit not being so great. I am truly grateful for all the hardwork Aaron did for us and he also met our deadline of when we requested to have it all completed. He even bought me a cup of good coffee during my wait. Chuck Flare was also amazing. He handled all our loan paperwork within 30 minutes and was very honest with me about the price, interest and warranty. He got me a great deal that had lower monthly payments than what I told him I could afford, which has never happened to me. He was very through in explaining all the details to me and explained how to improve my credit within a year. I will recommend this dealership and especially Aaron Joumas and Chuck Flare to everyone I know. This was truly a blessing for us. Not everyone has perfect credit due to their past but I felt like I had the best credit in the world with how I was treated. Mark Kia's family attitude is amazing.

Drackman

Jan 28, 2012

Aaron was a great salesman. He was not pushy or overbearing. He answered all our questions and was very helpful. When we had decided on a model of car with certain options, he went out of his way to make sure that we got what we wanted. He continues to check on us and our satisfaction with the vehicle and the service that we are receiving.

gierhahn

Jan 28, 2012

I always have taken my Kia to their service dept. since 2004. Always have a very good experience and never any problems. The service advisor talks to me in a manner that I can understand and offers me alternatives that fit my budget--I appreciate that!

sofiacardwell

Jan 28, 2012

Joe and the manager were outstanding to work with we came from another dealership and the cusomer service was like night and day .I definetely told people of my experience from BOTH DEALERSHIPS...

mojoaz79

Jan 27, 2012

The service department at Mark Kia has done a great job in providing service on our 2009 Kia Optima. The people are understanding and good at explaining what is being done to our car.

Mwh8556

Jan 27, 2012

My experience with Mark Kia goes back quite while ago and find them to be a very exceptional dealership they've always been very helpful and they've always been ready to help whenever I needed it. I have recommended them many of my friends. I will continue to do so as well.

martindct

Jan 22, 2012

We had been to 3 other dealerships over the past few days and twice the car got sold from underneath us. I called in asking if the ford focus was still available that was on the internet, I spoke with Aaron and he was very upfront and honest with me & let me know that it was already sold. But he told me about 3 other cars that were on the lot and ready to drive. My son and I drove all the way from the west side of town and it was worth the drive. Aaron and Barry gave me the best deal in town and even filled up my gas tank! I will be sending all of my friends and family to see Aaron because he didn't go back and fourth with the numbers and worked around my needs. He got me everything I askked for, UNBELIEVABLE SERVICE! A+++++

mattopus

Jan 18, 2012

I purchased my '07 Optima from another dealership but have had most of my maintenance done at Mark Kia. They've always been easy to work with and priced on par with the others. No complaints to report.

psh004

Jan 17, 2012

I stopped by just to window shop the 2012 Kia Optima. My wife and I ended up purchasing two 2012 Kia Optima's that night. Our salesperson Aaron Jaumas was excellent and we were treated very fairly. We would recommend the dealership and of course Aason. We love our cars!Kerry and Pam Hanson

jlarsen

Jan 16, 2012

I was very happy with my experience in buying our 2010 Kia Sedona at Mark Kia. I am usually apprenhensive to use a dealer for my general maintenance due to experiences in the past. I decided to try out the Service Department at Mark Kia since my buying experience went so well. I have taken my vehicle there two times now and everything was awesome. I was greated warmly when I arrived and the Service Manager asked me if there was anything that needed addressed with my vehicle. I told him what I had noticed and he wrote everything done on the service sheet. My vehicle was serviced quickly and they were able to fix, without cost, the issues I had with how the vehicle was performing. All work has been professional and prompt. I will continue to take my vehicle to Mark Kia for service work, and I will buy my next vehicle from them as well.

mandyna

Jan 16, 2012

I love my Kia Optima! I have 20's and a grille which makes my car stand out from the crowd. I have gotten several great comments about the car.

metznotmetz

Jan 16, 2012

I've been in for a couple of scheduled maintenance visits and a replacement of a faulty part. Everyone I've dealt with has been very helpful and courteous.

stevegubin

Jan 14, 2012

My wife and I were trying to decide between a KIA and a Prius. Part of my evaluation included analyzing the delta in mileage. I found that although the Prius has significant better mpg that unless the price of gasoline went higher than $5/ gal from a financial viewpoint it was a plus. Bob who was our salesman was without a doubt the most accommodating car salesman I ever dealt with. I am 74 and have purchased many cars in my lifetime including Ford, Plymouth, Chevy, Porches, Lexus, Jeep, Pontiac, and Mercedes. His courtesy and patients was amazing. His accommodation to even deliver the car to my door was very much appreciated. Near the end of the transaction something came up that was a very possible deal breaker but I can honestly say it was because of how Bob handled that and everything else that I decided to go ahead with the deal. This man is top drawer and I highly recommend him. He made the purchase a very pleasant transaction.

jaughenbaugh

Jan 13, 2012

My entire experence is a demonstration of the ratings I have given here. From the first contact with the dealership I got the feeling that I was dealing with honest people who did not hesitate to give me answers to my questions. When they did not have direct knowledge they informed me of this point and quickly returned my call with the best information available. There were no unplesant suprises in the entire experience. Everyone was prompt and friendly, they explained everything and answered questions. The vehicle price was extremely fair and better quality than I had anticipated. As an example on this we were looking at another dealership at the same vehicle and the prices were comparable but the condition of the vans were very different. This experience alone will guarantee that I will come to Mark KIA first when I am in the market for another vehicle.

cnjdavenport

Jan 12, 2012

Aaron and Jacob worked together with us for a used car purchase. They were very informative, friendly, and all around excellent. The managers were very friendly with me and my family. We worked together to get a great price. I would refer friends and family to them for future purchases. There were some issues with the vehicle on purchase as the AC did not work which we talked about previous to purchase. We agreed to have this fixed before purchasing the vehicle. When we left, we noticed that the moonroof opens when you power off the vehicle. There were a few issues with getting it fixed, but Josh the General Manager was awesome and agreed to do what was promised. I worked with Brandy from the service department who owned the issue and has been very on task, updating me every step of the way. I can't thank her enough. I get teary eyed just thinking about it.So now my AC is fixed and the moonroof is in the process of being fixed. I am very happy with Mark Mitsubishi Kia. Thank you so much.

Kia Fan Alex

Jan 11, 2012

I just bought a 2012 Kia Optima from Mark Kia and my experience was great. I usually hate going to new car dealerships but these guys knew their stuff and didn't waste my time. They were honest and were able to make a deal that I was very happy with. In fact, I had gone with my wife to buy her car there just a few months ago on a recommendation from a friend and that went so well I went back for myself. I would definitely recommend.

Kathryn Hart

Jan 11, 2012

I bought my care at Mark Mitsubishi and have had all my work and oil changes done there. I was just in for the 30,000 check up and was able to book appt on line and I got a coupon for the service. For some reason they did not have my online booking but I had the confirmation #, but did not need it. They took me in at appointed time. I liked the coupon which saved me a lot of money for this service. I will return for my next oil change.

Agalarza78

Jan 10, 2012

I recently bought a 2012 Kia Optima from Bob Crandall and the folks at Mark Kia. I went back after my wife bought a car just a few months ago because the guys were easy to deal with and very thorough. They were very personable and helpful while Bob's sense of humor made the experience more than worth the effort. I would recommend this dealership to any of my family and friends.

Nenad Babic

Jan 10, 2012

Jason Smith provided great service and help. I would do next sales with him and recommend your dealership. Jason was friendly, was able to answer all of my questions and concerns.

Ron Brewer

Jan 10, 2012

I have always been pleased with not only my purchase and dealings with the dealership, but also the service that I have had and continue to have. I will rate only good, because, as in any business, there is always room for improvement.

clickeraz

Jan 9, 2012

It was a pleasure dealing with Jason and Mark KIA. Everything was truthful, honest, and above board. Jason took his time with us and answered all of our questions. While shopping for our Sorrento, we walked out of two other KIA dealersdue to their dishonesty. I have already referred a good frien to Jason and Mark KIA, and will tell everyone I know about our wonderful experience.

Rita K.

Jan 9, 2012

Bought this Forte for my daughter to take to college.We have always recieved great service from Mark Kia. We had an appointment for oil change at4:30 we dropped it off early and much to our surprise they got it in and out in a flash..Plus we were given a discount from regular price! Mark Kia always puts customer first...Great Dealer will absolutely buy from them again!

scrappy1

Jan 7, 2012

Mr. Golle greeted me by name and knew why I was there. He was professional, punctual, and delived my car in great shape earlier than promised. I had several questions about service issues, warranty matters, mileage milestones, etc. He answered then directly and capably. I have taken past cars to dealers for service at Honda, Volvo, Ford, and Chevy dealersships. Every time at THOSE dealerships I have left feeling violated and ripped off. NOT HERE AT MARK KIA!! Mark Kia and Mr. Golle know that a hundred bucks is a hundred bucks where we all come from, and they respect my budget and my car. Take your car to these guys today!!!

jsteging

Jan 6, 2012

Dave provided probably the best customer service I have EVER had. He was curtious, informative and professional. He kept me informed on the status and the cost of the repair - step-by-step. He is a valauable asset to Kia and to Mark Kia.

marineeponine

Jan 6, 2012

He answered all my questions, helping me to understand why I needed the services I bought, and also prevented me from spending unnecessary money on fluid flushes I did not need to purchase. In addition, he gave me an estimate of 2 to 2.5 hours for the service, but it only took about 1.5 hours.

markkiafan

Jan 6, 2012

The service guys take good care of you. They don't try to sell you on stuff you don't need and they also check things you don't ask them to, just to make sure everything is okay. I've been a Mark Kia customer for over 6 years and I have been happy with their service.

tessy

Jan 6, 2012

Matt Marrow did a fabulous job with me. I like his calm demeanor and forthrightness. He got me the best price possible, showed me many features of the Kia Soul Plus and treated me very well. He even helped me locate my title and get my insurance card. He went to bat for me all the way! He's an A + sale rep.!!! He made me feel like a family member. He was a definite asset to me for buying my car. I like his personable way and helpfulness. He made me feel at home. Johnny Rodriguez went over all the figures with me several times and was patient. I really enjoyed knowing him and getting his help with the financial aspects. He is a very warm person who knows how to help others with the finances.The Manager at Mark Kia worked with me personally for the best price. He was very personable and helpful! I like his personal touch. He worked with Matt to find me the best price.

WESLEYBROMLEY

Jan 6, 2012

I have always been very satisfied at Mark Kia and have recommened this dealership to friends. I love the Sedona, plan on keeping it as it has only 16000 miles is just turned 5 years old. I do like the new Optima, so maybe in another year could be interested and will come to Mark Kia first. This dealership has always treated me very fair and the service has been excellent.

marykia

Jan 5, 2012

This is the second vehicle (Kia Sorento) we've purchased through Mark Kia in Scottsdale, AZ and we can't say enough about this dealership. We still have the first vehicle purchased in 2006 and have been extremely happy with the service department throughout the last five years. We have been loyal in bringing our current vehicle to Mark Kia for service and we will continue doing the same with our newest vehicle (Kia Sorento). I stand by my rating of 5's in all respects regarding the dealership, especially Bruce Johnson, as he sold us our first Kia Sorento 5 years ago; we were happily surprised that he was still there when we called and asked for him this time (yes, we kept his card in our vehicle file); that says it all about how Mark Kia treats their employees as well! The location of Mark Kia is extremely easy to get to, and the Service Department is the friendliest service department I have ever been to! The reason I rated the "Price" a 4 is only because 5 years ago there were a few more incentives and we were able to get into the same vehicle for less $$$. However, we are seeing now that there is plenty of "bang to the buck" with our new Sorento LX and Bruce did all he could possibly do, price wise. I have been referring people to Mark Kia since our first purchase in 2006 and will continue to do so in 2012 moving forward. Thank you Mark Kia for excellent salesmanship, service and overall committment to pleasing and keeping customers!

riotgirl1970

Jan 5, 2012

My Kia Soul ac broke at21k miles. A mystery to me but a quick fix from Allen and his crew. He was so amazing and polite! I was very worried about this and he calmed me down and fit me it as soon as I could. I also gave him some other concerns including car still pulls to right since I bought it w/zero miles and my radio does crazy stuff. The car drives so smooth now, radio doesn't have any issues and the ac is cold and working.THANK YOU to Allen. He is wonderful.I also want to extend a THANK YOU to Bruce for driving me to the mall w/my daughter and making me laugh. I thank you Allen and Bruce!!

ashleytuchman

Jan 4, 2012

Dublin and Amanda were very attentive and Dublin was able to narrow in on a car very quickly based on my needs and desires which quickened the process. I did not feel that I was being over sold; rather, I felt my needs were being made a priority.

terryrichardson

Jan 4, 2012

I have taken my car to Mark Kia and Mitsubishi for over 18 months now to have it regularly maintained and serviced. I have never had a negative experience with the quality of service or customer care when interacting with the service members. Everyone I have worked with has been candid and unassuming, while never coercing a recommendation for additional service. I plan to continue using Mark Kia and Mitsubishi for continued car care in the future and would certainly recommend it to a friend/family member.

wiseapples

Jan 4, 2012

I liked the service because it was not high pressure. Also the sale staff was friendly and they knew the product. If anyone did not know the answer to a guestian they got the answer from someone else.

ehowell

Jan 3, 2012

I had a great experience with both Jack and Chuck from the test drive through to signing the papers.Thanks for all of your help! Emily

Rhea

Jan 3, 2012

Our Sales person was extremely open and trusting. My husband and I test drove a few different cars. In a couple of cases our dealer heard the car we were test driving make a noise that he said he didn't know what it was. Instead of covering it (the noise) up he mentioned it. I thought that was very honest of him. I respect him for that. He was also very friendly and knowledgeable of the different cars we test drove. He seemed to know a lot about each of the cars we drove. Most of all his honesty and knowledge is what made us very comfortable with purchasing from Mark Kia.

Ngellert

Jan 2, 2012

We bought our vehicle at Mark Kia and have taken it back for all our major maintenance. Not only have we gotten quick appointments, but we have had great service. I would absolutely buy my next vehicle from them!

mmoses

Dec 31, 2011

I bought my car from mark kia i was a little worried about buying a kia but turns out it was the best thing i did my next car will be a kia too. From the salesman to the service department they all have been more then willing to help me in anyway they could

dpier

Dec 30, 2011

The new car purchase process took longer than I would have liked, and I have no way of knowing whether I paid a good price or not as we did not have time to spend days looking for a new car. Abdul is a very friendly, helpful guy. We were happy to work with him.

prestonjudd

Dec 30, 2011

I was shown what I was looking for and given more options for the same amount of money. I was allowed to take home the car for a test drive and the dealers were not pushy about me buying it.

Ckuball

Dec 29, 2011

It was a pleasure to work with Jack. We communicated via internet and worked out most of the details online. It helped tremendously with the final outcome - which was the purchase of our new car! The car was spotless and exactly what we wanted! All of the members of the team were great to work with and very friendly! We would buy another car there again!

wenpat

Dec 27, 2011

BEST experiene buying a car ever! From beginnig to end, we received the red carpet treatment! Love our CARS (Purchased 2 new- 2012 Optima and 2012 Sorento).... Mike Boyle and Dublin O'Murchu were great to work with and answered all of our questions. Mark Kia has earned customers for life with us!!

azchinmom

Dec 25, 2011

I had a bad experience at another local Kia dealer so decided to try Mark Kia. Car buying is never fun. I really hate the haggling over the price and loan terms. But everyone was friendly and worked to get me a good deal on financing. They were able to beat my credit union loan terms. The second day I had the car I went out to find a flat tire. They replaced it at no charge which surprised me. Since then, had it in for my first oil change. Can't remember my service manager's name but he greeted me immediately by name and had me in and out quickly. I absolutely love my Kia Soul! I love everything about this car. I'd been wanting one for over a year.

sscally

Dec 20, 2011

I spoke with Mr. Bruno on the phone prior to arriving at the lot. He was freindly and helpful, not at all pushy. He showed me exactly what I wanted to see, answered all of my questions and the whole ransaction took about 3 hours. I ended up with a better credit rate than I initially thought I would. Great transaction.

Golfhouse

Dec 19, 2011

I started my search for a dealer to lease a 2012 Kia Sorento SX at another dealer and after a frustrating experience, e-mailed Joshua Spencer to ask if he could assist me.I had several specific requests and Joshua met each one, most of the correspondence was handled by e-mail. When I made it to the showroom, I worked with Jack Belsanti and he did an excellent job as well.After we agreed to the price, Chuck Flair handled the paperwork and finance for the lease and that was also handled very well and quite promptly.An excellent job by everyone involved in my deal at Mark Kia - I would highly recommend the dealership for new car sales, I lease a new car every three years and this was the smoothest process in years.

Josh H

Dec 19, 2011

I am 67 and was negotiating on big expensive trucks before I researched that a Kia Optima and Hyundai Sonata offer a lot of leg room at a more affordable price. Talked to a couple dealers and Jack was by far the most straight forward, no BS, salesperson and offered a very low initial price based on all the research I did.

dj. hackett

Dec 14, 2011

Everyone was friendlyand very knowledgeable about the cars. The sales experience was simple and straight to the point. I would definately purchase another car from Mark Kia.

Kerri85016

Dec 14, 2011

I worked with Nathan after I was involved in an accident. He kept me up to date on the progress of my car and was a great help to me! I appreciate the returned phone calls and exceptional service I received.

Askaalen

Dec 7, 2011

We had our Sorento in for an oil change and for a recall fix. They accommodated our pick up after hours by leaving the key with the dealer next door. Very happy with the service at Mark Kia.

DESERTRAT1945

Dec 7, 2011

I HAD MY 2011 OPTIMA TOWED IN FROM MY WIFE'S WORKPLACE AND WAS CONTACTED BY ALAN THE SERVICE TECH . I EXPLAINED THE PROBLEM AND HE GOT RIGHT ON IT .THE PART WASN'T IN STOCK AND HE WENT THE EXTRA MILE TO GET IT THERE . I WAS PROVIDED WITH A LOANER CAR.

jlgilbert357

Dec 6, 2011

The customer service was great, Brandi was very helpful and curteous and made sure to keep in contact with me. She always returned my calls and called back when she said she would to update me on the staus of the repair. The service department as a whole was very pleasant to work with and I look forward to returning...hopefully over better circumstances.

SamanthaR

Dec 6, 2011

I worked with Jacob, he was very polite an friendly. I always felt like he was working with me to get the best deal possible! I would definately recommend this dealership. The entire staff was excellent!

Drowne

Dec 5, 2011

I was fifteen minutes late for the appointment and the service advisor still was able to get me in. I was driving from across town and was delayed in traffic and it would of been a huge hassle to have to reschedule. Not only did he get the oil change done but it only took 30 minutes and I was on my way.

jesalenger

Dec 5, 2011

This dealership has consistant service and meets my expectations each visit. The overall experience is nothing more than expected, but they are always efficient and friendly.

kjperes

Dec 5, 2011

I have always been extremely happy with Mark Mitsubishi; that is why I've bought 2 cars there over the past 6 yeras, and have all my service on them done there. Everybody is always friendly, patient and no one has ever tried to take advantage of me financially, like some auto body shops do.I plan on coming here as long as I live in AZ.The only thing I wish you brought back are the "free carwashes with service!" ;)

RTheobald

Dec 5, 2011

We bought our car from Mark Kia and had a very pleasant experience from the very start. The staff was friendly, patient, and helpful. We have used the service department for all our oil changes and tire rotations. Every time we come in they do a free inspection on our car and let us know with a printout what service is recommended for our car.We schedule our service appointments online, and when we get to the dealership, the service tech is always friendly and has our paperwork ready to go. The work that has been done on our car has always been done in a timely manner. The waiting room is clean, and they always have a variety of magazines, and popcorn for the customers who are waiting.

sbonfiglio

Dec 4, 2011

The conveniance of scheduling service online is a great asset. My car was serviced in a tiemely manner while I waited. The waiting area was pleasant quiet. Having an annual coupon for my oil change at no charge sent to me was also a nice surprise.

MargaretOestmann

Dec 3, 2011

I would highly recommend this dealership because of the high quality of service and the efficiency and friendliness of its employees. Service was handled immediately upon our arrival for our appointment.

smhammel

Nov 30, 2011

Everybody was very helpful and friendly. I typically get anxiety in buying a new car and often feel pressured, however the overall experience I had at this dealership was great. Kieran had a great personality and sense of humor, and did not make me or my husband feel like we were getting into something that would not be in our best interest.

rblanco

Nov 29, 2011

10 Plus all the way. they gave me the deal of the year. Go See MARK KIA for all your KIA needs - they will take care of you 100%. I searched for two weeks, NO better DEALS out there Trust me! GO SEE MARK KIA IN SCOTTS DALE AND TELL EM RENEE BLANCO SENT YOU!

Percy1

Nov 28, 2011

When I arrived I was greated promptly and I it was a mechanic I have seen before he was very nice and the Service Manager is wonderful as well. I will continue to take my car there as long as they are both there.

Richard Stack

Nov 28, 2011

Jason made the entire car buying experience simple, easy and painless. He was friendly and took the time to answer our questions and really educate us about the vehicles we were interested in. He was patience and seemed focused on ensuring we were comfortable throughout the entire process. We felt he helped us get the right vehicle for the right price. I would highly recommend Mark KIA to my friends based of the level of service I received from Jason.

kroppyj

Nov 25, 2011

I purchased my Kia Sedona from AAA when my old car was falling apart....was notconvinced it was the car I wanted....BUT....it still had 3 yrs warranty left, theyworked with me price and financing...That being said my experience with the Kia dealership has been mostly service....and I also had two repairs that were under warranty....all my visits were really good.I was treated very well, the work was timely...as well as friendly customer service..I feel you are definitely doing something right!

sdwaldon

Nov 25, 2011

Allen has always been excellent! He is the reason I will continue to due business with Mark Kia, and the reason why I will continue to buy KIA. This mans "public relations" are INCREDIBLE!!!!!Scott Waldon

slsinaz

Nov 21, 2011

18 month service on my Kia Sorento. Nothing wrong with it. It runs great. Love it. I would buy another kia again, but this one should last a long time.

Mkholt

Nov 19, 2011

My Wife and I were looking for a older reliable car for my step son. We had been to at least 6 different dealers and searching the internet. Found a car online that was a possibility at Mark Kia and went to check it out, where I first met one of the managers Eric very nice and professional, he introduced us to"Dublin" real name Ciaran as our salesman. Most car sales people get a bad rap because they deserve it, not going in to all the details but if you've shopped for cars you know what I mean. Every once in a while (Read Rarely) you do however come across someone who is actually knowledgeable and sincerely helps you buy a car and not trying to sell you oner. Which when you think about it there is a hugh difference, THe car we were looking at was a little older than what we wanted but was in exceptional condition. When Dublin mentioned that a limited but acceptable 3 month warranty was included and oil changes for a year it made the decision that much easier. Negotiating was straight forward with no smoke and mirrors and at this stage of the process met another manager Chad, also very professional and pleasant to work with. Believe me I am not a push over, being in sales myself and found the overall experience a positive one. I've bought a lot of cars in my life and would most definitely return & recommend Mark Kia and Dublin if your in the market for a new or used car. I normally don't write many reviews but I had to express my thanks to the great team at Mark Kia. Nice job guys That's how it is supposed to be, Most sincerelyMike Holt

Bsnyder9

Nov 18, 2011

I have used Mark Kia for sales twice and been pleased with the deals offered, body work once and service for the past 7 years. I have become known to the staff and have never had one complaint.

SUV Enthusiast

Nov 2, 2011

Contacted the Internet Director and was shuffled off to a Salesman. Indicated what we were looking for and got a low appraisal on my trade. The salesman nor the Internet Director never called me back to further negotiate for a new KIA Sorento. Plan to buy the same car elsewhere in November,2011.

thompsonslt

Nov 2, 2011

I went to Mark Kia to see if I could get out of my severely upside down CRV. Jacob and the rest of the staff worked hard to get me into the new 2012 Sorento that I was interested in. They even got me better terms on my loan.

Chrispaterson

Oct 19, 2011

Julie has been great with follow up. She was professional, courteous, and friendly. She listened to my needs for a new car and took notes. I was recently a victim of a rear end accident on the 60 freeway and my car was totaled. I let her know once I get a check from the third party insurance I will be prepared to buy a new car. My wife and I have great credit. We look forward to working with her in the near future.

jamiemaerkle

Oct 16, 2011

We were buying this car out of town and Matt made the process very smooth. He spent time emailing us information and figuring everything out by the time we got there. Very personal, excited, and wealth of information about the new KIA OPTIMA! He even made the car buying process fun instead of stressful. We had a great day with him and LOVE our new car. We highly recommend him and the dealership!

Joyce Waller

Oct 2, 2011

I purchased my Kia here and the service dept. has always done an excellent job. they keep me informed about upcoming maintenance to be done. that heps me budget and is im portant to me in these times. They were on time for my apointment and finished in the time frame they gave me.

sarahmoyer

Oct 2, 2011

Bruno was probably one of the best sales people we have ever met. We have been to many dealerships in search for the best vehicle and the best deal, and we were so happy when we found it. Bruno was able to hook us up wiht the right person to make the financials work. We were very happy to have worked with him, and i will reccomend anyone looking for a car to go see him at mark kia!

LWKeenan

Sep 30, 2011

Everyone we dealt with from the sales person to the finance guy were great. I was short on time and they made sure I was in and out without a lot of wasted wait time. The dealership was very clean and the atmosphere was professional.

Kennellyaz1

Sep 27, 2011

David made us feel comfortable w/ the work that needed to be done. He treated my wife like she was a queen. He's great!

unklhpo113

Sep 22, 2011

I thought the oil change was a little pricey at $35. I will probably take my soul some place different for the next oil changed.I love my Soul, and will probably trade it for a 2013 model. It is the best car i have ever had & i am 61 years old.Thank you,Steve

chiovare1

Sep 21, 2011

My biggest fear buying a car is being intimidated. The employees at Mark Kia of Scottsdale were nothing like that. Each person approached me (the buyer) as friendly and compassionate. They worked hard to find the car that I wanted, at a price I could afford. It was a win-win situation. They sold a car, and I bought a car that I am happy with. Kudos to the T-E-A-M at Mark Kia!

smvalles

Sep 21, 2011

The work was done as promised, when promised. Allen worked hard to get me any warranty coverage, discounts and bonuses possible. He kept me informed of the progress on my vehicle...no surprises, just delivery!

mbeufve

Sep 20, 2011

I have been driving a Kia Spectra5 for a couple of years now and when I finally decided I wanted a new car I decided to stay with Kia and go to Mark Kia. Well I'm glad I did. Dublin met me right outside and used my name before I entered the building. I had said I was in the market for a 2011 or a 2012 Sportage as I liked the new model design. He gave me a few pointers of what other Sportage customers said and kind of steered me towards the Soul, now I really liked the Soul I was just looking for a midsize SUV. But, I do I have to say i'm glad he talked me into it. Dublin was extremely knowledgeable about all of the in's and out's that had to go with the new Soul model. He was great and only cared for me as the customer and not if he was going to make a commission off of me. He wanted to make sure that I loved the investment that I was getting into and that I wasn't going to regret it. I will definitly be back again for my future purchases and recommend everyone to go see Dublin.

tilk

Sep 20, 2011

I took my Kia in for our free oil changes we got when we purchased the vehicle. The service was excellent and done in a timely matter.

mgalarza74

Sep 18, 2011

Our experience with "Crazy" Bob Crandall was terrific. He was very patient and worked with us to get the deal we really wanted. His knowledge and personality were a big plus and made the experience well worth it. I would defintely recommend visiting Mark Kia Mitsubishi and working with Bob.

cactusfarmer

Sep 16, 2011

This is the easiest and quickest dealership I've ever dealt with for service. These folks are friendly, helpful, and thorough. They make you feel like a family member, not just a customer.

carolyn joy mcdaniel

Sep 14, 2011

I have always been happy with the KIA service for the 6 years I have been going there. I trust the service managers and I feel the mechanics are good.

Katiejwill

Sep 14, 2011

I recently took my car into the Kia Service department for an oil change. While the cost can't be beat, only $10! I was disappointed by the lack of personalized attention. When arriving to pick up my car, I was handed a packet of papers describing the items that were worn or needed replacement. This was a nice gesture, but I was hoping to actually speak with someone and have the opportunity to ask questions about the necessity of replacing/repairing these items.

charisinc

Sep 8, 2011

David worked very hard to get me the deal I wanted. I felt I was treated fairly and will definately buy my next car from them.

amfrost12

Sep 7, 2011

Customer service I gave a 4 because the sales person Jack was great, the Sales Manager was an Asshole, and the Sales Director was firm but solution oriented. Quality of work i don't know what you mean when dealing with selling cars. In friendliness I gave a 3 because Jack got a 5, the Sales Manager gets a -5, and the Sales Director gets a 3, so that's the in between. Overall I was satisfied with ultimate deal I got on my vehicle, but I hated how long they took between counter proposals, keeping my wife, 2 year old and 8 week old sons, cramped up, stressed out, and crying at times in the sales office. I was ready to leave after 3 hours of that BULL SHIT before the Sales Director stepped in an cut out the middle man, thankfully. I felt I got a fair/great price for my vehicle.Also, Jack the Salesman and the Director, the big mid-30's gentleman in the tower were solution oriented, which I liked and responded to. They asked me what I wanted, but also asked why I wanted that and worked within my limits to make the deal happen. The sales director was more interested in telling me what he couldn't do or what else I would have to give up to get what I wanted. He even tried to force me to make choices I had already made very clear I did not want to make, which ticked me off something fierce. A simple example was the color of the car. You did not have the color of the car I wanted in stock, but kept preaching that you COULD get it if that's what I wanted. I told him that's what I wanted. Then he reigns back on that promise saying that if he did that I would be charged an extra 15-30 something bucks a month, over 2k when the deal would be completed. Why the BLEEP would I pay to have you move the car from a different dealership? I'll just go to the dealership where the car is! Then he just asked/pleaded/begged me to just be color blind and take the vehicle that they did have in stock. How outrageous!!! I'm the one spending thousands of dollars over the next several years of my life for this car. I'm going to get the car that I want!!! (P.S. Well the car my wife wanted. Happy wife equals happy everyone else in the house)

mleblanc19

Sep 2, 2011

I came in with good intentions to purchase a used vehical,came pre-qualified with a blank check for a cerain amount to purchase a used vehical. I went thru USAA selected my car and price,printed off my certificate of guarantee. On my certificate was a paragraph stating I would recieve an additional $100.00 off the agreed apon price. Did my research and found the car I wanted (Bluebook value) was around the high end value of the car on the lot I picked. Salesman tried to tell me they did alot of maintenace on the vehical ,I requested to see the maintenance log,scratched numbers on a piece of paper,no real work order.My vehicals price $7950.00 Guaranteed Certificate and I wrote a check to cover tax,license,reg, and a couple other charges. When I went to sign the loan on the vehical the amount was over $14,000.00,then they reduced it to $10,000.00. Had I signed that loan I would have left that dealership with a new used car underwater. The payments would have been twice the value of the car and no other bank would have refinanced that vehical for such a large amount of money. Buyer beware of what your signing and know the value of the car your purchasing.This dealership could have cared less about honesty, integrity and up front negotiation or how that high priced loan would have impacted on my family.

chicane8200

Aug 31, 2011

I went in for tint to be done on my new vehicle and to have the back seat handle to be fixed. Dave took notes on how I wanted my tint specifically done and made sure everything was ok. he checked up on me in the lounge with status updates, and was very friendly. everything was done well and quickly. very good experience.

brennan102

Aug 29, 2011

Great service. Constantly updated as to status of vehicle. If there were any questions if he did not know right away, he called back with answers. Their entire crew, service manager, mechanic, and cashier are all friendly and professional.

navarrj

Aug 29, 2011

Allen was able to advaise me over the phone related to a potential problem that I may be having and was able to schedule me for service on saturday with short notice.the problem was taken care of and identified and verified. I felt that I recieved excellent customer serivce at a fair pricethanks

AzDesertFoxx

Aug 28, 2011

We called Mark Kia after not being so happy with the service at Big Bell Kia(which had changed to Earnhardt Kia. I originally bought my 2008 Kia Rio at Big Bell and had never had a problem with the service. It wasn't the same this time at Earnhardt Kia. They did wash my car free of charge, but even with a 10a.m. appointment, I was there until 12pm for the sealant to be put on my car). My experience at Mark Kia was excellent! I will be bringing my car there for any service I will need in the future. Considering I live in Yuma, Arizona and that there is a Kia dealer in my home town, this speaks volumes about Mark Kia.Earlene Laguna1100 S. 10th AvenueYuma, Az. 85364(928)304-5931AzDesertFoxxataol.com

thehedge

Aug 25, 2011

We are a one car family. So when my wife and I got in the car Tuesday morning to go out to lunch only to find that the battery was dead, I determined it was going to be a bad day! I called Kia Roadside Assistance and almost in no time a tow truck was coming to our home. I called Mark Kia and talked to Allen Jenkins about getting a replacement battery that same day so that my wife could go to work later on in the afternoon.I rode with the tow truck driver to Mark Kia and the battery got replaced in record time.I was extremely pleased with the prompness of the service!

butterfly2love2000

Aug 24, 2011

I needed my vehicle ready in a timely manner, and it definatly was. Everyone was extremely friendly, and when I pulled up, I was greeted by name! That was awesome, because I felt like they had known me forever! Would recommend this service department and dealership to any friends, co-workers and family. Thank you!

mwcorey

Aug 24, 2011

Salesman Abdul was extremely helpful and friendly, had a minor stain on rear seat and Service Department took care of it immideatly, very satisfied with experience and would recommend Dealership to others, plan on buying another KIA next year

KiaWinner

Aug 23, 2011

I won a new Kia in a radio station contest and went to Mark Kia to pick it up. Even though the people there weren't getting a commission off of the transaction, they couldn't have been nicer to deal with and went out of their way to make sure I was a satisfied customer for the next ten years. The paperwork was a little bit different than a normal sale but there were no delays. In fact, I was out of there in much less time than the last time I bought a car. Jason Smith helped a lot by showing me the features in the new Optima (which is a great car, by the way!), programming the first phone for Bluetooth and making sure I knew what I was doing before I drove off the lot. All in all, everybody at Mark Kia did a great job and I'll recommend them to anyone I know who is looking for a great new car.

1738luli

Aug 19, 2011

Good customer service. I have been going there for over two years now. They are willing to work with you and accommodate accordingly. Pretty fast service.

sdwaldon

Aug 10, 2011

The secvice is excellent and Allen Jenkins (Service Advisor) has made me want to continue ONLY to own a Kia. The service is wonderful and all the people are vary helpful and knowledgable.

lisah1987

Aug 9, 2011

I continue to come back to this location because they treat me so well and really take care of me. I had a problem with my car about a year ago that I couldn't figure out. I had gone to Big 0 Tires and spent a lot of money (close to $1000) and the problem still wasn't fixed. I went to Mark Kia and they fixed it with 1 visit. And then when a light went on I brought it back and they fixed the whole thing for free (it was related to the same problem). Always am treated with respect and feel like I can trust my car with them and they won't try to rip me off.

tgirlsmom

Aug 9, 2011

Dave from the Service Department was very helpful and accomodating to me when I brought my Sorrento in for service and warranty work. I did not realize the appointment was going to be very lengthy, so I had not made arrangements to leave for the day. He provided me with a loaner vehicle for the day without me asking. I really appreciated that great customer service!

jazzmonkie

Aug 5, 2011

Always feel like I am getting an honest deal and quality work. And the coffee in the waiting room is very good. Going in for just an oil change appointment is as quick as a Jiffy Lube type place but cheaper.

misstexas

Aug 5, 2011

The firt time I went in for service the person I dealt with was not very freindly. His attitude got even worse after I said I would not get all the work done now because i just dont have the money. After I got the money together I took my car back for the service they recommended and oh how the he was so happy to see me and very friendly to me. So I guess as long as you have the money and do what they say they will treat you well.

TORINOTOM

Aug 5, 2011

Great price, dealt with Steve F&I Mgr. and Mr. Morrow sales. he even brought plates&paperwork to house &installed for 90yr.old mother. after taking delivery on a monday, Mr. Morrow had them at her house on thursday. pleasure to do business with.

brianfgagan

Aug 3, 2011

I have received exceptional service in all ways from the Mark Kia service department. There is generally only a short wait, and the work is always completed on time.

cxrogers

Aug 3, 2011

I received a letter stating that my new Kia Sorento had optional updating available. I made the appointment the day before they were very accommodating. It was a quick drop off and pick up they even maintenanced my tires and computers data package without me asking for it.

EVazquez

Aug 3, 2011

My Husband and I have been extremely satisfied with the services provided and the individuals working in the service department. I will continue to use Mark Kia for all services required to keep my KIA Sorento in great shape. Thank you Mark KIA for your service.

maryfleck

Aug 3, 2011

My vehicle repeatedly malfunctioned to the point where it was inoperable, which led to it being towed into Mark Kia for service. Allen, in the service department, called me first thing/next morning to advise that my vehicle was delivered, diagnosed, and repaired (partially... I'm waiting for parts to come in.) Allen was very knowledgeable and helpful. My issues, thus far, have been resolved in a speedy manner, and I would very much recommend that you ask for Allen when visiting Mark Kia's service dept. (The other service dept. employees were not very helpful or knowledgeable during my time of need, when my brand new 2011 Kia Optima wouldn't start on several occassions... twice when I was out-of-state and anotehr time in 117 degree Phoenix weather, leaving me stranded and on my own to resolve! Simply tipping me off on how to bypass the keyless ingition switch would've been nice!)

SMWILSON1999

Aug 3, 2011

I have been pleased with the service I have received at Mark Kia. I can always get an appointment quickly and they complete the service in a timely manner. The shuttle driver is very friendly and convenient.

subconsciousme

Jun 24, 2011

Came here to swap our SUV for an advertised vehicle on their website. We did our research and knew our vehicles worth ahead of time. However, upon arrival they, of course, did not have that specific car available nor any way to match that deal advertised--we would have bought if they were willing to match their advertised deal. Upon inquiring as to why it was still on their website we got a small reminder about how long it takes to update website--however, I do web design and development and know otherwise (not on the level of a car dealership though).We waited a hour for our vehicle to get trade appraised which was far too long to begin with. When we explained we did not want to test drive a car without first discussing numbers I was mildly yelled at and told to sit down. How he has spent all this time with us and they are sure to have something we would like.All in all, we looked at cars valued at over $6k over what our car was worth and we weren't willing to take that dive into car payments. We were told they would make us a deal... yada yada yada. Nothing materialized to our liking. So we left.

tndrluvn1

Jun 9, 2011

Steve worked very hard to get the financing through because of some problems I've had recently. He did a great job and got me a great rate! Matty was very helpful and quite knowledgeable on all the cars. He made the experience very easy. I would highly recommend both of these people for your car needs.

Bluize61

May 22, 2011

I got the same sales schtick offered up everywhere. Friendliness and customer service evaporated after the sale. I was made to wait in the dealership for hours. I called repeatedly and left messages with no return call. So I had to make a third trip there for info easily provided on the phone. Never going there again.

Todd H.

Apr 18, 2011

.I would recommend Mark KIA to anyone looking to buy a car. My sales associate Tobey Nordstrom was great to work with. I told him what I wanted and he did not try to pressure me into an upsale. Instead he worked hard along with the finance department to get me the best deal. I got a fair trade in allowance and a discounted price on my new Soul. Great car getting awesome gas mileage. With the manual 5 speed im always getting over 30 mpg. Thank you Tobey and staff at Mark KIA!

Babygirl022388

Apr 16, 2011

These guys were more than helpful!!! I still cannot believe how amazing my experience was at this dealership! I had so much fun! I came with a lot to ask. Spent two days with these guys going over all my needs/wants/worries, everything! They gave more than enough time and attention to help me and make me feel comfortable with my decision. EVERYONE should have a look into this dealership if they are thinking of buying new or used!!! They really make a difference! They are a great team, like family even! I definitely feel like a part of their amazing family!

Carri1953

Apr 3, 2011

I would recommend buying a vehicle from this dealership to all my family and friends because the salespeople are there to make the sale but not pressure you into purchasing the most expensive. Dublin, our salesperson was great in helping us to get what we wanted and has a great personality. When looking to purchase our next vehicle my husband and I will be going back to Mark Kia and hopefully our salesperson will be Dublin, Eric, NIck and Steve in the finance department are great also because they helped us get what we wanted. I want to thank all of the salespeople and finance department at Mark Kia for selling us such a great car.

marcie.blair

Apr 2, 2011

This service department diagnosed a problem I had been having for over a year at another Kia service department in approximately one and a half hours. They verified the diagnoses and repaired the problem in a very acceptable time frame. I could not have been happier with the repairs AND the way I was treated at this shop! They explained what they were going to do and why without talking down to me or being condescending. When I picked up the vehicle it ran like a new car and still does. Stellar service.

carnaz

Mar 28, 2011

Customer service is a MUST for a dealership. This place was horrible from the start. They didnt listen to a single thing I said. I was there to look at one car in particular and I finally had to ignore the salesman and walk over to the car myself. Took all my information for the application and proceeded to tell me they would have an answer in the morning. I have called the dealership 3 times in 1 day, to finally hear they LOST my application??? I will NEVER do business here as they have left a permanent bad taste in my mouth. Worst dealership in the East Valley.

My Orange Sportage

Mar 26, 2011

We bought at Mark KIA and rate them WAY above par because of salesman Ciaran O'Murchu. He acted not just as a salesman but also as an advocate for the customer. We walked out of there feeling respected, and the process of buying was a dignified one. We got a fair price too. We've all dealt with salespeople who act like they want to provide outstanding customer service, but are in fact only interested in making the sale. Mr. O'Murchu actually DID care and illustrated it as follows:(1) He followed through completely from our 'just looking' to buying THAT night. We did not intend to buy on the spot.(2) He answered all questions, was patient, never pushy, and was respectful that it's big decision for a consumer to buy a car. (3) His follow through is unbelievable. The car we wanted had to be located in another state. He made sure we understood the process, kept us informed along the way.(4) He sat down with us, gave us a packet with all the warranty, specs, etc, even suggested we keep the dealer invoice sticker (which he had neatly placed in this packet for us) in case we ever decided to sell it. (5) We wanted tinting, paid for it, and when the car arrived it seemed the rear windows didn't have it. He had MARK KIA service department do it and there was no question of an 'extra charge.'(6) He made sure we did a complete inspection of the car and had a checklist that we went over line-by-line and signed off on. Again, that never occurred anywhere else we bought a car. (7) After the sale, he contacted us to see how we liked the car, were there any issues, etc. One option that we expected was missing (the Sportage drivers seat did not come with BOTH cooling and heating apparatus) so he tracked it down, spoke to his Mgr (Chuck) who called me; and they, with their GM (Joshua Spencer) took great care of us. Painless. Amazing. No BS. (8) From my first call to MARK KIA we were treated with respect. The Finance Manager (Chuck) was exceptional as well. He went over the contract with us line by line, explained extended warranties etc but did not push them on us. As a result we got the extended warranty, and interior/exterior (including paint fading) protection. When we hesitated at the "protection package" price he said he understood, then offered it to us at cost.OVERVIEW:We love our KIA SPORTAGE. It is a terrific deal. Similar (not even as nice) options on comparable cars cost at least 5k more. Buying at MARK KIA was a stress free, up front process thanks to salesman Ciaran O'Murchu and his team.Prior to contacting MARK KIA we'd researched exactly what we needed. TEMPE KIA said they could get us what we wanted then gave us a 3 wk runaround. They misled (I could use a stronger word) us about the availability of the car we wanted. We wasted three weeks. TEMPE KIA wanted to sell us what we didn't want and were trying to wear us down. The salesman there was very nice and helpful but his superiors were arrogant and uninterested in helping him make the sale to us. They treated their own salesman badly. At MARK KIA they work as a unified team.

tamigg

Mar 25, 2011

We enjoyed our experience at Mark Kia. Rory Jones was our sales man. He was very helpful, knowledgeable, funny, just an all around great person. Its hard to believe that we showed up at Mark Kia around 12:30pm and left after they closed at 9pm thatsame day and left with a new Chevy Tahoe. We were the high pressure salesman and it wasn't Rory. If anyone can do all that, it was Rory. Rory gets our highest accolades cause he made it happen for us. He can make it happen for you too. Thanks again Rory! Your the best!

dmjchew

Mar 24, 2011

Thanks to the great staff at Mark Kia, we had an enjoyable and virtually pain-free experience! The representative we worked with, Ciaran Murphy, was very knowledgeable and open about the cars, clearly believes in the product he's selling, and was genuinely excited for us in making this purchase. He made sure we walked away extremely satisfied with every aspect of the vehicle, and was proactive in keeping us informed during every stage of the post-purchase additions we arranged to have done. We're definitely happy with how everything worked out!

azman1963

Mar 22, 2011

The salesman was very informative and helpful.When he did not know the answer to a question,he took the time to get an answer for me.The Financing and warranty process was pretty smooth. I would recommend this dealership to other people. I would also recommend Kia vehicles as they have great value, are well made, and the warranty is outstanding. I bought a Kia Forte 5 door with sunroof,cruise, and a auto transmission. I have only had 2 days, but it drives very nice,tight steering,good braking,and decent acceleration. Very good looking car. The dealership seemed to be up front and honest, unlike some other car buying experiances i have had with Ford & Dodge dealerships.

BobWard1

Mar 22, 2011

We stopped by Mark Kia (Scottsdale) on 3/13/11 to look at the new 2011 Kia Optima. Test drove the vehicle and was very impressed with it. Our sales associates, Pat Flynn and Matt Bruno, were very friendly and helpful in answering all our questions about the vehicle. There was no sales pressure by either Pat or Matt. Both individuals were very easy to talk to as we decided what vehicle and options would work best for us. Eric Nordstrom (sales manager) went to great lengths to work with us in arriving at a sales price that we were comfortable with.We took delivery of our new Optima on the following day and are very happy with the vehicle. We had a great experience in buying our new car from Mark Kia in Scottsdale, AZ.

Rannie Arnold

Mar 21, 2011

I feel I need to let the public know what a Honest and Great Dealership that Mark KIA has been for me from the Sales Staff/Finance Staff and the Service Team, they go out of there way for me and explain everything up front and is a Great Dealership, I would recommend this Dealership to anyone and since I have I've got 3 referal checks back.Also the Kia Vehicle is the most reliable and efficient Vehicle I have ever owned.Thanks to Everyone at Mark Kia in Scottsdale for my purchase experience.CustomerRannie Arnold

Jill&Paul

Mar 17, 2011

My husband and I had the best experience at Mark Kia working with Ciaran, AKA Dublin and Chuck in financing. Dublin was friendly, patience and understanding with us. Dublin made us feel so comfortable, I feel like we have been friends for years.He was not pushy with us, he was relaxed and composed which in turn made it an enjoyable "new car buying process". My communication did not end with Dublin that day, I had to have the bumper on my new car repainted and the work was completed within a week. Dublin called me to check and make sure everything had been taken care of. I don't feel like I was just a customer on 1 day. I feel like Dublin will always help me if I need something. Chuck was nice and friendly. He also explained the warranty and some other things so well, it made me feel comfortable with the processes and also educated.I can't say enough good things about my experience. I have told all my friends and family about my experience and recommend them to work with Dublin and Chuck.

kzbikowska

Mar 17, 2011

Pat and Chad were very kind in helping me choose my new car. The dealership offered prices that were very competitive with other Kia dealerships, and that these other dealerships definitely could not beat... I know because I went to all of them. Steve made the financing very painless and quick and I was out the door before I knew it!Thanks guys.

mmckennaaz

Mar 15, 2011

I wanted a nice no hassle experience and that is exactly what I received. It can be a little intimidating buying a new car. Ciaran was most helpful in helping me determine what I needed from a vehicle. He was willing to go on as many test drives as I needed to ensure that I was comfortable with my selection. The whole crew stayed late on a Sunday night to get my purchase squared away. Absolutely wonderful.

Levy Roberge

Mar 12, 2011

After test driving the Sportage and the Sorrento I went to another dealer and drove the Jeep Tracker. I came back to Mark Kia - The sales person remembered what I had driven. Their willingness to make the sale, make me comfortable with the price I wanted to pay was what sold me. Once the deal was done, the financing paperwork was a snap! Even though it took a while to get things done, it wasn't tedious. All the salespeople were friendly, and actually took the time to say hello and offer assistance even though they were very busy with other customers. They all went out of they way to keep me informed on what was happening with my new car. I will definately recommend Mark Kia and Alberto Jasco and Rory to anyone who is looking to lease or buy a new car. P.S. I love the Sorrento!!!!

milliebird1

Mar 12, 2011

We made several visits to the dealership, 'just looking' and were always approached in a timely manner. The three gentlemen listed did their best to find us what we wanted and we were always treated in a friendly and courteous manner. Special kudos to Bruno who made many trips up and down, in and out trying to find our exact choice and to Eric, who made the paperwork go as fast as possible. His explanations were clear and concise, easy to understand for us 'old folks'! Thank you for a very pleasant experience.

SarahBecker1

Mar 12, 2011

I was very happy with my expierence. I am a picky shopper and test drove several vehicals at this dealership and they were happy to help me. The day I bought the car it went very smoothly and it was an enjoyable expierence. Chad was great and realy helped me find te best vehical for me. Eric was also very helpful and friendly.

tiffany.mcwilliams

Mar 12, 2011

Dublin was amazing!! He was very friendly and helpful! We made a very quick connection with him!! He was very knowledgeable about the car that I had in mind! And when the payments would not work for me, he helped me find something that would better fit in my budget and something that I liked better anyways!!! Thanks Dublin!!

trodriguez

Mar 12, 2011

I went in to Mark Kia to test drive the new Optima. I found salesman with great personalities and great charater. They are very knowledgeable not only about the cars they sell but the competitions cars as well. I was able to use their knowledge of the business to the fullest to make a smart decision on the car I wanted to buy. I left with the New 2011 Optima Turbo and have never been happier about working with a dealership. If you are in the arket for a quality car and great people to work with, this is the place to be. I reccomend asking for one of these three to help you out, you won't regret it!

JIBARA

Mar 9, 2011

I have had to have my vehicle repaired on 2 occasions because of minor auto collisions. Mark KIA is always fair, honest and respectable. I was provided a rental vehicle on both occasions and they met the deadline they gave me. I would recommend them to anyone.

jvick

Mar 9, 2011

They were extremely competitive with my trade-in - I was offerec $15k for my 2004 Ford truck and was offered only $14,111 by 3 other dealers. Also, they were lower in price for the car i bought compared to a number of other dealers that I visited - I got my 2007 Suzuki for a little over $13k, but no other dealer would go under $14.5k.

joelucero

Mar 8, 2011

imet the general manager Josh, he was very helpful in the purchase of my new kia optima. The whole staff was wonderful and they delivered my car to my home for me as a courtesy! happy with the price and extremely happy with the service! i would recommend this dealership to everyone.

ricklowe14

Mar 6, 2011

Went to test drive an 2010 Endeavor. Called and spoke to "Uncle" Abdul hours before hand and told them we were going to come down and take a look at the car. He said okay, we'll have everything ready for you. Its an hour drive for us to the dealership. An hour drive. We get there, and the car isn't there. He said he doesn't know what happened. Turns out, the car was sitting on another dealership lot and Abdul never told us. The dealership it was sitting on was about 15 minutes from our house. Now they have to drive the car from another car dealership - they said it would take 30 minutes. We leave, come back an hour later...no car. We leave, come back two hours later, the car is still not there. But were told, it is on its way and just around the corner "We just spoke to the driver...promise...promise" - he says. - An hour later the car still isn't there. The cheesy stereotypical salesmen walking around are spitting on the ground and smoking in front of the building every chance they get. I felt dirty just being in the place. We walk out side to tell Abdul that were done and were leaving and he insist that he just spoke to the driver and he's really just around the corner, and that we must meet the manager before we leave. I want to punch this sales guy in the face, and my wife calms me down and we stay. Its an obvious ploy to get us to hang around for a few more minutes waiting on the car to show up. He goes in to get his manager, and he doesn't come back out for 10 minutes. At this point, I'm fuming. While we are waiting the car finally show up. We love the car and its at a great price, but I wouldn't buy from these deceitful, disgusting salesmen if it were the last car on the road. They couldn't have given me the car for free. I will never step foot on that disgusting ashtray of a parking lot again.

Tommy W

Mar 6, 2011

Was looking for great value in a SUV and was considering the KIA Sorrento until I had a very good conversation with the sales rep, Josh. In his Q & A with me it was discovered tht the Sorrento ws too small for my needs, thus he introduced to me the 2009 KIA Borrego. If Josh had not asked good questions as to waht my needs were I would have never known that KIA made the Borrego. Great value. Great experience!

BryanAz

Feb 21, 2011

Watch where you park! I saw they advertised a 2008 Acura MDX which was what we were looking for. I arrived for a test drive and parked in front of the on-site All State office, just below their 2-story roof where they kept cars When I returned to my vehicle the windshield had a huge new crack. Why?!! Another complaint was that the sales person had washed the vehicle but failed to rinse off the soap; what I found was that the vehicle, under the soap, was covered in nicks and scratches... hidden by the "forgotten soap". Again, Why?! Like a buyer wouldn't see through this ploy. This was unnecessary and, regardless of price, moves my business elsewhere. Quit playing games and start treating your customers like the intelligent people they are. Out-service, not out-game, your competition!

aubry177

Feb 20, 2011

I went into Mark Kia to re-look at an Optima I was researching and on my list of cars to buy. Being my first brand new car I was researching first and had no intention of buying. I go in and the typical car sales experience happens. They took my car key to look at what my trade in would be. They made me sit in the office for over 30 mins while the sales guy "talked" to the manager in another room and wouldn't give me back my key. I repeatedly told them I'm not buying, I have no intention to buy but they wouldn't listen and kept hounding me and pressuring me. I kept saying I wanted to leave and after hours I finally pulled the girl card and started crying (it was real tears- after missing dinner and being tired, the experience was overwhelming). I did buy a Kia, but from a different dealership. Even if they had a better price, I was too afraid to go back in there. I had to bring out my inner meanness in order for them to take me seriously and give me my key so I could leave.

Jjknight

Feb 3, 2011

On Jan. 3rd I decided (kicking and screaming), to start the process of looking for a "new car". I was actually in the used SUV market, due to the size of my growing family.... I have bought my share of vehicles in the past, and was bracing myself for the "ride" that is the dreaded process of buying another vehicle. I narrowed it down on line, and emailed Mark Mitsubishi-Kia, and a couple other dealers, about a couple of their used SUV's.... At this point, I was pleasantly surprised. Within 15 mins, Chad, my iSales representative (as they call him), responded to me, and actually answered my questions about the best price, and specific vehicle info, via email, then called me within another 20 mins to ensure all my questions had been answered. The anti-high pressure technique Chad used differed greatly compared to prior car buying experiences. I was still very skeptical, but it only got better from there!! Turns out, Mark Kia was able to sell me a BRAND new 2011 Kia Sorento, and keep me inside my budget parameters!!! I never felt pressured, or uncomfortable or anything. The manager Barry, was very accessible and helpful as well. I must admit that I continued waiting for something to go wrong, but it never did. It seemed everyone I dealt w in the process, actually listened to my questions and concerns, and made it work for us!! Maybe car dealers have figured out the old way of buying and selling a car are just that, old and outdated. Mark has a great thing going there! I would recommend anyone who is looking for a new (or used) car to try them out. They were great to my family, and I. Thank you for the amazing deal on my Sorento, (WE LOVE IT) and a great car buying experience.JBK

S.Donnelly

Jan 22, 2011

Bought a vehicle from them in October, still have not received the plates. The 90 day temp. plate expired and when I to DMV to renew they said the vehicle was not registered in my name. Went to the dealership and was told that there was a mixup and they forgot to do the emmissions test. They issued a 3 day permit so I could bring the vehicle back to the dealership for testing. After the test was done I was told that I would have the plate before the new temp expired. On the day the temp was to expire we called and was told that the new plate would be sent directly to our home via overnight express. Didn't happen called the manager and he said he would look into why we didn't receive the plate and call me right back. He didn't call I had to call again only to be told sorry he hadn't had a chance to look into it he would do so immediately and he would call within the next fifteen minutes. Again no call.So I sit with a vehicle that I paid for but can't drive because of their screwup and no idea when it will be sorted out.

Eran

Jan 11, 2011

Customer service was amazing... friendly, knowledgeable staff. Never have to wait when you make an appointment. I went in for an oil change and my car was given a free 37 point inspection. If there is a problem with your vehicle they will find it. Service won't misdiagnose.

rick5678

Dec 14, 2010

I recently purchased a Endeavor from Mark Mits. and would highly recoomend them. My automobile buying experience from Mark Mitsubishi was pleasurable for the first time ever.I would highly recomend Mark Mits. and Mark Kia to any one in the market to purchase a vehicle.

hilln007

Dec 13, 2010

I don't know what all the fuss is about ? I bought my Kia Forte at Mark Kia and I had no issues what so ever. I delt with Nick aka "the Squirrel" and he was great. It was the most painless car buying experience I have ever had. Thank you Mark Kia and Thank you Squirrel for selling me a great car at a great price.I buy all my cars from them now. Its very nice to buy a car somewhere and then 2 years later come back and my sales person still works there. I've never seen that anywhere else. Mark must really take care of his employees. That's nice to see in a cut throat business like the auto industry.

scottsdalekiaowner

Dec 9, 2010

Mark Kia is great. I have had a Kia of some type in my driveway for 7 years now. Everytime I go in to have my car serviced I know that it will be done correctly, on time and for the amount that was agreed upon. No bait and switch with this service shop. You want the best oil you get the best oil. Likewise if you need a place to stay you can sit in the customer waiting area or they will drive you home and pick you up. Sometimes I have been lucky to get a loaner for the day, but it is not always available and I know this. The staff is friendly, Russ (you my man only you can work on my car) and Jon (What can I say. You return your calls the same day and you always have the answers.

red196

Nov 21, 2010

When the guy came in screamng at the sales department as I was sat down waiting for a quote for a new kia... I should have taken it as a sign from a higher power to RUN AND RUN FAST!!! I waited to see what the offer would be... and boy did I wait!!! (Three hours to be exact) and that was for one quote, But hey maybe thats just because I'm a Woman. now they did have a hard time I didn't have the best credit going into this. (but three hours, really?) They said I needed a co signer and yada yada...but there was no way that I could have gotten a car until next week. So I decided to leave.... Thats when it got ugly, They screamed at me "No one will give you a car today" and then continued yelling at me as I was leaving. I then went to Tempe Kia and in less than two hours walked out and go in my 2011 kia, for 1,500 less than Mark kia- oh and did I mention that they were charging me more for a 2010 but telling me it was a 2011? Just if you ever want to experience what the real effect of blood hungry car salesmen are... then by all means go for a visit. But, if you don't want to be treated like dirt then go to any other dealer.... Tempe Kia was amazing!!!

UptonOgood

Sep 29, 2010

Visited on 9/26/10 and was the worst experience by far at a car dealer. I had an appointment and still waited 2 1/2 hours at the dealership without a price offer on the vehicle I wanted to buy. I asked them for my keys and that I wanted to leave and they finally came up with an offer sheet. It was too late at that point. I went to Big Bell Kia and bought a vehicle with a wonderful experience!

spyder1

Jun 30, 2010

very poor rude customer service Ed was the nly helpful person bought a used car on second day of hving it, it broke down service manager lied about work done to car sales manager lied about length of servicwe time very deceptive dealer ship was lied to from the begining of transaction until finally had to turn vehicle in for junk very poor customer service appeared only focused on getting vehicles out the door then buyer beware no support after the sale

hlemur

Dec 26, 2009

Today I went with elderly parents to this dealership to buy an advertised car. The dealership wanted nearly a thousand more than their price on the internet, but it was a nice car so we entered negotiations. We were then subjected to numerous games and tricks, rather than receiving a straight forward answer to our offer. They took our trade-in car's title to copy the VIN, and we didn't notice the sales manager slipping the title into his pocket. After wasting nearly an hour of our time without once providing an actual counteroffer, we left. Later, when we realised that they had out car title, we went back and were treated very rudely. The manager told us that he had the title in his pocket, but he would not even pull it out when we requested it. He insisted on trying to talk us into overpaying for the car for several minutes. When we tried to leave, he followed us out to our car, saying that he could offer more for a trade-in and he took our car keys to give to his mechanic. 5 minutes later he had't returned and we nearly had to force him to give our keys back. He then chased us to the parking lot, saying that he could meet our desired price, but all trust was lost by then and we drove away from the worst car dealer experience in our parent's 50 plus years of buying cars.The rating of '1' was given because of the dishonesty of all 3 people that we worked with there.

KKKKIA

Aug 6, 2009

While I did purchase my vehicle from this location and had an OK experience, every time I have brought my vehicle here for service I have had nothing but trouble. Everytime I call I get the run around, and feel that I am begging for service instead of being provded customer service that I deserve. When I leave my car there for repair, I am the one who constantly has to call and check on the progress as I NEVER hear from them to keep me posted as to what is going on and when I can get my car back. Because my extended warranty is with them, I am forced to use their service department and dread it everytime I go back. A little communication could go a long way, and for some reason they don't understand that. I don't think I have ever returned to pick up my car without having to wait 30 minutes for it to be ready. The last time I had to pick my car up I got their 5 minutes before they closed and my interaction with them was full of sighs as if I was keeping them there until their closing time instead of being able to leave early. Mark of Mark Kia/Mitsubishi is a very wealthy man that has no regard for the kind of service his employees provide to us "regular" people. Dissapointing and sad.

MJSilva

Apr 27, 2006

I received the worst service ever from this dealership. First they lied about getting a certain color soon(they had it in 1 week). Then they took almost 5 weeks to pay off the trade in so I had to continue to make payments untill they finnally paid that off. Then they never returned phone calls and i had to make several stops into the dealership to get any answers. They also missed problems with the car at the 12,000 mile inspection. I will neverreturn here.

kay123

Mar 15, 2006

I bought my car in October and it is now March 15th, I have paid for tags and license plate which has yet to be sent to me. My tags first expired in November and I had to drive around with expired plates for 10 days before they sent me temporary tags. Now my temporary tags expired on 03/02/06 and I have been driving around with expired plates again. I have called there company several times and every time I do I am told I will receive them shortly and never do. Not to mention they are the rudest people I have ever dealt with. Please advise yourself of this place and do not use them!

sarah_belle

Feb 22, 2006

We walked in and were treated very professionaly. Chris was eager to assist us in finding the right car for our growing family. He was full of helpful suggestions. Chris was very friendly and up front and worked with us during the qualifying time.

JHO

Jul 20, 2005

Hell no I wouldn't reccomend this dealership to anyone. I filed a better business complaint against this dealship and they tried to use it against me when I was forced to go back there for warranty work. Needless to say I cancelled my warranty, filed a certified complaint with Mitsubishi Motors NA against them and hope they rott in hell. <br><br><br>These people are total crooks.<br><br>Another disatisfied customer.

lyndi67

Jun 29, 2005

I bought my 2004 Lancer just becuase the salesman made me laugh. He made the whole experience enjoyable. Mr. Clifton worked very hard to get the car finaced so that I could afford it. There was no hidden costs he was very honest.

96spyder

Apr 27, 2005

The hoses to my brake fluid reservior looked funny, so I went to my local Midas. The manager tested the fluid and it was fine, so he figured the exterior of the hoses had been splashed or touched with oil, power steering fluid, or something.<br><br>I therefore ordered a new brake fluid reservior and connecting hoses from Mitsu ($53). After the parts finally arrived, I went into Mark Mitsu (the Glendale store) to have these 3 small parts installed. I expected it to take 10 minutes and cost $20 or so for the labor.<br><br>After 20 minutes, Nathan Boisvert came out with a 2-page computer printout listing tons of parts & labor totaling more than $2000, claiming the brake fluid was contaminated. Shocked and disgusted at the obvious fraud, I left.<br><br>I then went to Midas and had the parts installed (no charge) and the brake fluid flushed just in case ($44). The brakes have been fine ever since.<br><br>I will never go to Mark Mitsu again.

ninamg7

Mar 25, 2005

I went in to purchase a Galant for my daughter and a full size Montero for me, I end up having to co-sign for her because of her credit appeared not to be o.k. I ask how was that possible when she had purchased three auto before this one. So I co-signed and she got her car, I got my Montero for about three weeks, then it happened, after 2700 miles of driving, I was asked to return my Montero because I was not approved. WHAT!!!!!! my car was sold somewhere in Arizona in which it had to be found and brought back by this same dealership, less my floor mats at $96.00 a set and a totally demolished shift boot at $47.00 from Nissan. I was informed that I would be reimbursed by a former manager and never saw it. I made several phone calss and all I got was that a complete staff had been released and a new crew was running the show, WAS I TICKED OFF????? Yes, now it was time for war. I never got reimbursed for anything and my daughter kept her car and I took several unauthorized hits on the FICO score and what use to be above average credit is now an IT's not our fault you did not get financed. I just want to say thanks to Mark Mitsubishi Scottsdale for screwing me over, what comes around goes around in the Court of Law, see ya soon!!!!

pissedbuyer

Nov 23, 2004

If only there was a "zero" rating on the scale...I was essentially lied to when I asked some very fundamental questions about the car I was looking at. I wouldn't trust these guys as far as I could throw them. And if you've seen them, you know that isn't very far. If only I had the money to pursue legal action...

downwithMARK

Apr 24, 2004

i bought a 27,000 eclipse 2003 gts and it has a really hard time staying started i have 12,000 miles and baby it it runs like that beause i had a minor problem and i took it in and i got it back and it bearly runs now and has over spray'' they cannot fix'' im getting a lawery and 3 t.v

sundevil

Dec 2, 2003

I recently purchased an 03 Lancer that was advertized on the radio. I am very happy with my new car. I had a very pleasent experience. Thank You John and Mark Mitsubishi

DataChild

Nov 4, 2003

Absolutly terrible, salesman laughed at me when i asked if i could trade in my vehicle for another, said this car was too good for coupon/rebate. rudest person i have ever dealt with.

hawkrod

Nov 3, 2003

this dealer has failed to respond to any of my comunication and judging from other events such as the ebay auction they refused to honor i have to question both their integrity and business ethics.

banzaitoyota

Oct 31, 2003

I spoke with Josh Jones, the internet sales manager. Mr. Jones was fairly professional in demeanor giving the circumstances. <br><br>He informed me that he would not sell the e-bay car to me at the auction price because it was worth far more than that. He said the car was already sold to another buyer. He said he was a "business man" and got a better offer so he took it. I informed him that he was in violation of e-bay rules. He told ME to read the fine print which allowed his actions. I told him he was under certain contractual obligations when he places an item on e-bay and he did not comply with them. He also said he was very busy and did not get a chance to cancel the auction after receiving this alleged better offer. He informed me the car was "gone" or "sold" and asked what I wanted him to do.<br><br>Mr. Jones said he was not going to sell me the car because I threaten him and then mentioned a letter of complaint I had send to Mitsubishi Motors NA. I never threatened anyone at any time - I did however file formal complaints with the Better Business Bureau, e-bay.com, and Mitsubishi Motor NA. I forwarded copies of same to Mr. Jones. <br><br>I told him I thought I should be the legitimate winner. He told me to give him negative feedback on e-bay. <br><br>I asked if he was refusing to take my deposit on the e-bay car. He said he was refusing the deposit. <br><br>The call ended.<br><br>I called the dealership the evening of the auction aproximately 1 hour or less before the auction closed. The salesman who I talked to did not mention the red e-bay car with leather and DVD was sold. <br><br>