Used Cars for Sale at Mark Mitsubishi Scottsdale in Scottsdale, AZ

Camryntaylor

Jul 23, 2016

What a good sales team they are all very professional and timely on getting back to customers answering their questions to the best of their ability

88Brian

Jun 25, 2016

Ben is a great guy to work with. I went to Mark Mitsubishi browsing for some options and went to the most approachable looking guy there. I've purchases a few new vehicles in my life and I think he picked up on that and spoke to me accordingly. I felt that he genuinely wanted to work with me to help me get the best deal possible. I really hope others go to Ben, so they could experience the same amazing level of customer service that he provided me.

FordEdge'13

May 30, 2016

I would recommend Mark Mitsubishi to anyone I know. I drove from Yuma to Scottsdale just to buy at this dealership. They are straightforward from the get go. Literally no pressure at all, I couldn't believe I was at a car dealership. Big thanks to Ruben from sales for being very accommodating and informative. He even promptly responded to my many questions (even on a holiday when I knew he was off).

Smarx85

May 30, 2016

Dalton was great! Very laid back, professional and got us what we wanted. Would definitely recommend asking for Dalton if coming to this dealership. Buying used or new.

Vvvvvrrrooooommmmmmskrrt

May 30, 2016

I have purchased a couple of vehicles in my life at various dealerships in the greater Phoenix area and without a doubt my time at Mark Mitsubishi was by far the best. Everything was presented up front and working with Jon Kroll was great in getting the most value out of my vehicle purchase.

Laceykay96

May 27, 2016

Nina has the best customer service! She has helped me so much! She deserves to be recognized! No matter if she's in the office or not, she's got your back! Went above and beyond! Can't wait to work with her in the future.

Taylor1234

May 8, 2016

Jon Kroll- awesome! Two thumbs up! 5 start customer service with a smile on his face the whole time. Helped me when I thought I couldn't be helped. Explained throughly and was extremely professional. Thank you Jon!

Beth134

Apr 30, 2016

I came to buy a used car for my daughter and Ruben Correa did a wonderful job and made buying a car a quick and easy experience. Thank you for making this experience great!

happynewcarowner

Apr 1, 2016

I went in to buy a specific vehicle and went home with exactly what I wanted. They had a varity of the same suv and I was able to drive a few different ones. I never felt pressured into buying anything.

Ozhawk

Mar 29, 2016

Ricardo was great to work with. He offered us many options. The sales department was very friendly. I would recommend to anyone looking for a new vehicle.

bob

Mar 12, 2016

My salesperson Jon Kroll made this a very pleasant buying experience. He was very informative on the two vehicles that I test drove. If he did not know something he would find out and get that information right back to me either by email or phone. He was always very upfront in what he and the dealership could do on pricing etc. I would recommend Jon to anybody.

Rochelle Johnson 777

Feb 29, 2016

Communication very good let me know step-by-step what they're doing to give me the best deal possible I was Would definitely recommend them

Tjmeagher

Feb 28, 2016

We had a very good experience with mark Mitsubishi and our salesmen Dalton Harris! My husband and I came to the dealership with very high expectations, Dalton and the sales team worked very hard to earn our business. With patients and endurance from the team, we walked away being proud owners of a 2016 Mitsubishi uplander! Thank you Marks Mitsubishi!

Guesss51

Feb 20, 2016

Ended up here based off the inventory they had in the specific cars I wanted. From the get go were very nice, explained what I wanted and what I had to have. Gave me multiple options, but finally we found that car that calls your name. The financing was easy, the sales manager was not pushy and explained everything very simplistically. Plus he was a Yankees fan so we bonded right out the gate. All in all it was a good trip, a bit long but I didn't know exactly what I wanted when I started so that was the main reason why it took so long.

MLynnK0505

Feb 15, 2016

Going to Mark Mitsubishi was hands down the easiest experience I've ever had at any dealership. The gentleman, Jon, I worked with was professional, honest, and overall very helpful. He answered every question I had. I will definitely reccomend any of my friends and family to work with him in the future. Thank you!

bluovl69

Feb 12, 2016

Jon in sales was the best salesman I've ever dealt with! Great personality great follow up will send everyone I know his way! A++++

RMerrill

Feb 10, 2016

For the last few years all my auto purchases were done through a dealership that I had family working at. When I started looking into purchasing a new car I was worried this time around how it was going to go since I actually had to deal with salesman this time. My first stop was Chapman Chevrolet and let me tell you I will never be going back there. Second stop was Mark Mitsubishi Scottsdale. When we arrived, a nice gentleman went and got Abby, which was who my husband spoke to on the phone. She was awesome! We waited for my parents to arrive to get my kids and she was great with them, discussing Starwars etc. Once we went inside she got our info and within minutes we were test driving the car I was interested in. Didn't really like the one I came to see, so she helped us look into a few options and we test drove another option. I liked that one a lot, but the color I wanted was at their Phoenix location. We discussed my trade and they gave me a great deal. Abby was able to confirm the car I wanted was still available, they worked hard to get me to the price I wanted and we signed on the dotted line. Since it was after 8pm on a Sunday, they provided me a loaner vehicle for Sunday night and Monday and I picked up my new car on Monday afternoon. Even though Monday was Abby's day off she still came in to finish everything up and confirm I was happy, which I was! Only minor issue is that the Phoenix location forgot to leave the floor mats in the car when it was transferred. I mentioned this to Abby, she apologized for the error and assured me she would get it handled. About a week later she personally delivered the floor mats to me once she got off work. It was amazing that she offered to bring them to me instead of me having to drive up from Gilbert to get them, not to mention that she used her personal time to ensure she provided great service. Overall they are amazing, pleasant, nice. If you make it to Mark Mitsubishi Scottsdale ask for Abby, next time I'm in the market for a car I will be looking for her to sell it to me!

SC Phoenix AZ

Feb 9, 2016

Due to an incredibly busy schedule Abby was able to bring the exact car listed online at Mark Mitsubishi Scottsdale to my job...that is true service and is exact service that so many industries are lacking these days! Thank you Abby and MM!

Happy Lexus girl

Jan 31, 2016

My sales person Abigail Seikmann was awesome very professional and to the point. I would recommend her if you're looking for a vehicle. Very knowledgeable as well.

Mitsubishi owner

Jan 31, 2016

Worked with me to get the car I wanted at a payment I could afford. Only problem was it took so long to get an answer to my original question.

Jill B.

Jan 7, 2016

I recently purchased a vehicle from this dealership. I, as most, was dreading the typical "car salesman" experience but was pleasantly surprised with Michael. He was professional, knowledgable and very personable. Great product and excellent experience. Highly recommend!

Lion Irons

Jan 6, 2016

The car buying process is typically a nightmare. Mike M. At Mark Mitsubishi changed that, he wasn't your typical pushy salesman. He listened to what I wanted and needed and got me into the perfect vehicle for me. I will recommend him to all of my family and friends!!!

Bro201

Jan 2, 2016

Great job from the team to meet my needs and get me into a new car! Service was great and everyone was wonderful to work with. I would go back again and tell me friends about how great it was.

Gary G

Dec 27, 2015

This dealership didn't honor the price quoted. They have hidden costs that they don't bother to tell you until they get you in to look at the car. I cannot recommend this dealership at all.

Mellis94

Dec 22, 2015

The staff at Mark Mitsubishi was beyond impressive from the start. Each team member was helpful, personable and informative. They listened to my needs and gave me honest answers, instead of trying to sell me on something I didn't need - I had quite a bit of that when browsing around other local dealerships. Mike Moody was especially helpful and spent several hours discussing my options with me. He has followed up multiple times since I bought my new Outlander Sport. Incredible customer service in my opinion, as many business are quick to take your money and forget about you. I would highly recommend Mark Mitsubishi.

Reillydprice

Dec 22, 2015

It was a great experience. Abby was super helpful and definitely earned my business. She was very helpful with my young child and keeping him entertained. I will definitely be recommending this dealership to people!

Steveiam

Nov 28, 2015

Simply put, I wanted to trade my classic for a Thunderbird they advertised. They had no idea how to even approach this, but the 'salesman' set up a meeting anyway. Perhaps, pressure works for some, but I prefer Professional.

Mrs. "D"

Nov 21, 2015

Ricardo Valdez(FE048836) was excellent. No complaints. He has excellent customer service. He was great in finding the perfect vehicle for my husband and I.

rox

Nov 21, 2015

Nice atmosphere, without the high pressure. AJ was a very good salesperson. He worked with us so we could get our jeep. Alissa was great too. She was very helpful and informative. We have already recommended this dealership.

c.sizzle.lol

Nov 17, 2015

Great customer service, great car, great experience overall! The financing was gone over in detail which made sense of all the fine print... I will definitely buy my next car here too.

KMarie

Nov 16, 2015

AJ was very helpful, he helped my husband and I find the perfect vehicle for us with the payments we wanted,and Anthony in financial argued the bank into giving us 4.99% Apr.We are very happy with the experience we had.

Carlos100

Nov 4, 2015

I came In to look at a 2015 Mitsubishi Outlander Sport and this kid Ruben was awesome, provided great service and gave me a great deal. Thank you Ruben I will recommend anyone that is looking for a nice car for a good price and great service , go see Ruben .

megan

Oct 31, 2015

So, first I would like to say that I have never written a review, good or bad, before. But this experience has me pretty irritated, so I need to say this about this dealership. To begin, I was working with the salesperson, Mark, who apparently is new. Whatever...anyways, I told him over the phone that we had a loan already. Then upon arriving at the dealership, I again told him we had a loan for this purchase. We had a car picked out, we didn't even want to test drive it, we just wanted to be in and out as quickly as you can when buying a car. We looked at the car, it was what we expected, and began the paperwork. At this point, I informed him yet again that we had a loan, we just needed to get a final price and I could have everything faxed over in a second. He stated he needed to get my information for the profile, so started asking me questions like address, phone number, insurance info, and drivers license info. He then started asking me about my work history, current address, and social security number. I asked if he was checking my credit, and he said "oh no, this is just what I have to put in for the system." So, I continued answering questions. He kept going along this path, and asked how much I make annually, and I again asked why he needed this information, since WE HAVE A LOAN. He responded with some answer about how tired he was...so sorry! So we proceeded with me sending him the loan information so he could print the check. He finally said he needed to go talk to the manager to get everything "put together". Sergio (the apparent manager) came over with some loan information, and a price, and said, "I'll let you look those finance options over and you can just circle the one you want to go with." Then just walked away. My husband and I couldn't believe, yet again, we were being pressured to finance through them. So when Sergio returned we told him, no...we already have a loan and we don't care what your interest rates or anything are. No debating on this....We have our minds made up and we don't want our credit checked again needlessly. So, then, Mark sat back down with the final price (signed) and everything being planned accordingly, he said he needed some of my husband's information now. He asked for insurance information, drivers license, etc. But also started asking about financial and income questions...REALLY?? We asked why are you doing this again??? We have already explained more times than necessary, we don't want a loan! So, he played it off like he forgot, again, and moved on. Finally....the paperwork, which took a good 2 hours for Sergio to "put together". When the salesman came back with it and was going through what we needed to sign, we came across the credit applications for both myself and husband. With all of our information printed on them, we just needed to sign for them to check for loan options. We said we didn't want to sign them, and were told he believes we have to. Okay, no! We then came across a "buyer beware" statement. Which upon reading, stated that Mark Mitsubishi doesn't hold any liability for anything that should happen to the vehicle after purchasing it and they actually do not recommend that we do purchase this vehicle because it may not be functional....it's a 2014 mitsubishi outlander....what could be wrong with it?? And why would that not be a conversation we were having before signing anything? We again, refused to sign it. The salesman had to grab his manager again, who came over in a huff, (pretty sure just an act) that this form is only for the $4 or $5000 cars on the lot, not the one we are purchasing. Finally....after Mark had told us, more than once that the car was detailed, and "gassed up" we went to the finance guy's (Anthony?) office. Honestly, he was the best part of the whole situation. He made it quick, easy, and actually explained what he was doing without needed a manager to reiterate everything for him. He again mentioned the car being detailed and "gassed up.

maweaver6

Oct 30, 2015

So, first I would like to say that I have never written a review, good or bad, before. But this experience has me pretty irritated, so I need to say this about this dealership. To begin, I was working with the salesperson, Mark, who apparently is new. Whatever...anyways, I told him over the phone that we had a loan already. Then upon arriving at the dealership, I again told him we had a loan for this purchase. We had a car picked out, we didn't even want to test drive it, we just wanted to be in and out as quickly as you can when buying a car. We looked at the car, it was what we expected, and began the paperwork. At this point, I informed him yet again that we had a loan, we just needed to get a final price and I could have everything faxed over in a second. He stated he needed to get my information for the profile, so started asking me questions like address, phone number, insurance info, and drivers license info. He then started asking me about my work history, current address, and social security number. I asked if he was checking my credit, and he said "oh no, this is just what I have to put in for the system." So, I continued answering questions. He kept going along this path, and asked how much I make annually, and I again asked why he needed this information, since WE HAVE A LOAN. He responded with some answer about how tired he was...so sorry! So we proceeded with me sending him the loan information so he could print the check. He finally said he needed to go talk to the manager to get everything "put together". Sergio (the apparent manager) came over with some loan information, and a price, and said, "I'll let you look those finance options over and you can just circle the one you want to go with." Then just walked away. My husband and I couldn't believe, yet again, we were being pressured to finance through them. So when Sergio returned we told him, no...we already have a loan and we don't care what your interest rates or anything are. No debating on this....We have our minds made up and we don't want our credit checked again needlessly. So, then, Mark sat back down with the final price (signed) and everything being planned accordingly, he said he needed some of my husband's information now. He asked for insurance information, drivers license, etc. But also started asking about financial and income questions...REALLY?? We asked why are you doing this again??? We have already explained more times than necessary, we don't want a loan! So, he played it off like he forgot, again, and moved on. Finally....the paperwork, which took a good 2 hours for Sergio to "put together". When the salesman came back with it and was going through what we needed to sign, we came across the credit applications for both myself and husband. With all of our information printed on them, we just needed to sign for them to check for loan options. We said we didn't want to sign them, and were told he believes we have to. Okay, no! We then came across a "buyer beware" statement. Which upon reading, stated that Mark Mitsubishi doesn't hold any liability for anything that should happen to the vehicle after purchasing it and they actually do not recommend that we do purchase this vehicle because it may not be functional....it's a 2014 mitsubishi outlander....what could be wrong with it?? And why would that not be a conversation we were having before signing anything? We again, refused to sign it. The salesman had to grab his manager again, who came over in a huff, (pretty sure just an act) that this form is only for the $4 or $5000 cars on the lot, not the one we are purchasing.Finally....after Mark had told us, more than once that the car was detailed, and "gassed up" we went to the finance guy's (Anthony?) office. Honestly, he was the best part of the whole situation. He made it quick, easy, and actually explained what he was doing without needed a manager to reiterate everything for him. He again mentioned the car being detailed and "gassed up." We signed the rest of the forms and got out of there. So, the end of this experience still has a rotten ending....I know I purchased a used car. However, when I am told that it was detailed and gassed up, that is what I expect. We started driving and immediately noticed there was no gas. NONE. We had to put gas in a car that we just spent $17,000 really?? Also, it was night when we bought it, and didn't really inspect it as thoroughly as we should have, but the next day, when I got into it I realized it was disgusting. They clearly didn't detail anything. It had very clear areas of dirt, dust and some sort of white substance in one of the vents. Whoever owned it before us smoked in it unfortunately, and when we turned the air on it was very apparent, however not as much the night we got it. But I won't complain about the smell because I knew it kind of stunk when we bought it. But, the dealership thought they could cover it up with NINE air fresheners....that I have found thus far

Guy & Melissa

Oct 27, 2015

Ricardo Valdez assisted my wife and I when looking for a new car. We were really impressed with his professionalism, knowledge and customer service. Thank you.

Mike from CA

Oct 23, 2015

We were helping our son Ray find an Outlander and came to Mark Mitsubishi for the purchase! Abby was our salesperson and treated us with respect, she was very professional, friendly, and was an excellent listener as to our concerns and needs. She worked closely with Sergio, the sales manager, who also was very kind and suggested alternative ways that we might consider in purchasing the vehicle. Abby made many calls to make sure we rec'd all the accurate info on the history of the 2015 Outlander Sport that Ray decided on. Abby obtained all maintenance history records which were useful to us for making our decisions --- thank you Abby for everything!!! You went out of your way to make sure that we were pleased with our purchase, including the communication you had with Arturo who helped prep the car for deliver, thank you too Arturo!Recommend Mark Mitsubishi and their 'sales team' to everybody, they really demand satisfaction of their customers, Ray is so-o-o happy and we are happy for him! Great job Abby!!!!

cargirlarizona

Oct 10, 2015

I drove about 100 streets east to see a car Arturo said I might like. I left with the new car, and GREAT service. I had purchased my trade in car from Mark Mitsubishi in 2012, so I knew I would receive wonderful service from this dealership. Thanks, Arturo, for your patience during the process.

Renee P

Sep 28, 2015

Do not buy from this dealer! I would give this dealer negative stars if I could. The buying process was horrible. The sales manager kept coming in with prices but he wouldn't or couldn't show us how he came up with this number. When we finally agreed on an out the door price, hours later I might add, the finance people had a different amount, thousands of dollars more. They said the other price didn't include TTL fees. After all this we finally left with our new car. A couple days later the finance company called to tell us our original deal was no good and we'd be paying more monthly with more money down. We called Mark Mitsubishi for a week straight trying to talk to someone in finance but never heard anything back. Finally we went into the dealership to talk to finance in person since they would not return our calls. We weren't able to come to an agreement that we could afford so we told them we'd have to return the car. We were told we would have to talk to a sales manager about returning it. One of the sales managers SERGIO came out and told us we couldn't return it and that was that. We told him the financing changed and we couldn't afford it after all and we had to return it. Sergio SNATCHED THE KEYS FROM MY HUSBANDS HAND AND RAN OUTSIDE WHERE WE HAD PARKED THE CAR. HE DROVE THIS CAR OUT OF THE DEALERSHIP LOT AND PARKED THE CAR ON THE STREET WITH THE KEYS IN IT. HE SAID IT WAS OUR CAR AND OUR PROBLEM, NOT HIS. HE YELLED THAT HE WAS CALLING THE COPS AND TELLING THEM WE HAD ABANDONED A CAR OUTSIDE THE DEALERSHIP. HE WAS YELLING AND CUSSING AT US IN THE MIDDLE OF THE PARKING LOT IN FRONT OF OTHER CUSTOMERS ALL WHILE I WAS HOLDING MY 5 MONTH OLD BABY!!!! Very unprofessional all around!

working1

Sep 20, 2015

This was the best car buying experience we ever had! Our salesman Ricardo Valdez was kind, considerate, thorough, and very appreciative of our business. The process was pretty much stress free and went quicker than anticipated. This was not our first purchase from Mark Mitsubishi and won't be our last. We hope to do business with Ricardo for future purchases, and highly recommend he and the dealership to anyone. We couldn't be happier with our new Outlander Sport!!

Rgzia2

Sep 12, 2015

This experience has been the best car buying experience of my life!! Brett is knowledgeable and addresses every question and concern with expertise and professionalism and honesty. Everyone involved at this dealership has been kind, and professional. They definitely make every option possible and yet are not aggressive. We will be back!!

Woessner11

Sep 7, 2015

I have had very bad experiences at other car dealerships. Mark Mitsubishi got me a great deal on a brand new car and was able to help me get out of a very bad deal I had made with Freeway Chevrolet. I would recommend them to anyone they were friendly and to the point. I was in and or with a new car that I absolutely love! Thanks you Mark Mitsubishi and thank you to its friendly staff.

Dbr3

Sep 6, 2015

Ruben was great, helped with all that he could. Enjoyable experience would recommend to family and friends. Car wasn't clean or detailed was the only fault.

SUV 2015

Sep 6, 2015

Salesperson Ruben was very professional and attentive to what we wanted without too much pressure. Felt no pressure from the staff at the dealership. The staff explained clearly the process of financing. Overall good experience.

Maria J. & Oscar A.

Sep 3, 2015

We had a great experience with our salesman Ricardo Valdez he made sure to take care of us since the begining such a amazing guy and very honest. He of course was very helpful and friendly with everything not pushy at all, he let us take our time trying to decide what we wanted.He Understood our Needs and Budget. He made sure to get us what we wanted, he made sure we wore happy and ooh yeah we are very with our new outlander. Thank you ricardo for everything we had such a great experience with you. Everyone i recommend this dealership... make sure you talk to Ricardo!!!

Landri

Sep 2, 2015

Mark meant to be she is in excellent dealership with top-notch staff. I had a very Knowledgeable salesperson that provided first rate service and The director of finance, Anthony, was professional, explanatory in a real pleasure to work with. I'd recommend the dealership to anyone.

Terra

Aug 30, 2015

The internet pricing that captured my attention was completely upheld when I walked into the dealership. I walked out the door paying exactly what was advertised. It was a great family experience. Very little time was spent waiting around with my 3 impatient little kids. We were in and out with a new car very fast. Thank you for being so good to my kids Dalton!

xtrmfth

Aug 28, 2015

Buying a car here was honest and straight forward. I bought a used vehicle and it was exactly what I was looking for. There was one minor issue I found during my thorough test drive/vehicle check and Brett Martin quickly had it fixed and taken care of. The financing was straight forward and clearly laid out. I am glad I went to this dealership to get my vehicle!

Brad

Aug 21, 2015

Dalton was fabulous!Appreciate his enthusiasm Felt very good w Dalton direct and honest!Dalton represents Mitsubishi very well.I would refer him to my friends!

Brook815

Aug 20, 2015

This was my first car buying expierence and it was way easier than i thought. Dalton made it super simple answered any questions that i had and i didnt feel pressured through out the entire process! I would reccommend them to any looking to buy a new car.

Swanies1

Aug 20, 2015

Very impressed with the staff and the way they are always so helpful and knowledgable. Finding a dealership you like is hard these days, Mark Mitsubishi is one you will love.

Lancer15

Aug 19, 2015

Agent was new but we had help from another guy. We were able to make a deal which made us happy. We would refer them to everyone

Kimthu1196

Aug 18, 2015

I went in to buy a Honda CBR 600RR, I was amazed at the service that I received. Sergio and Dalton met my every need and got me a great deal on the bike. If they do this for a motorcycle sale, I bet they will offer an even better service for their car sales.

Johnsmith1732

Aug 15, 2015

I just purchased a used GMC Yukon and my sales rep was Dalton and he did a green job!! Thanks Dalton, I will definitely return to this dealership in the future to purchase another vehicle! I highly recommend this dealership!! They do not pressure you like the other dealerships and they will work with you to get you in a vehicle that you want!

Lisa9

Aug 15, 2015

I had a great experience at Mark Mitsubishi. Dalton took great care of me and met all of my auto needs. I was able to trade in my truck and get a more affordable car in exchange.

Redsox22

Aug 12, 2015

Dalton calls me and says he can help me and holy crap this guy got me in a brand new outlander! 100% done deal in under 2hrs!!!!!!!

dmriverajr

Aug 3, 2015

I have been a Mitsubishi owner for several years. This is my third Mitsubishi vehicle. I found the buying experience to be rather easy at this dealership, largely in part to the helpful attitude of my salesperson Ben.I have purchased a lot of new cars - but no one has ever gone out of his way to take care of me like Ben did. He seriously went above and beyond.

NightFury

Jul 31, 2015

Mark Mitsubishi Phoenix went above and beyond to help me get into a new car. I was in a bit of a struggle with ridiculous negative equity and Mark Mitsubishi did everything in their power to ensure I was able to walk away happy. Working with Brandon, Adam, Bruce, and Dylan truly made this a wonderful experience! This is how car dealerships, sales representatives, and finance representatives should treat their customers!DON'T WASTE YOUR TIME ANYWHERE ELSE! MARK MITSUBISHI HAS YOU COVERED!!!

SRusch

Jul 28, 2015

This was the easiest car purchase experience that I have had yet. Brett was an awesome and knowledgeable sales associate. I let him know how much I could pay and he helped keep me within my budget without trying to put me into something I could not afford. I feel very well taken care of and next time I need to buy a car it will be through Brett at Mark Mitsubishi/Kia.

miller2108

Jul 25, 2015

The salesmen i worked with was named Brett Martin. Outstanding service! I went in and didn't think i could get a car on a Saturday. I was in and out in about an hour leaving with a brand new car.. Trade in and all! I would highly advise you to go to this dealership if your looking for a new car. I went o 3 dealerships before going to Mark Mitsubishi. All the dealerships were going to give me a 15%-20% finance rate. My rate was cut about 75% with a little down payment! I also got a killer warranty on my car. CHECK THEM OUT!!!

Price50

Jul 24, 2015

Dalton Harris was the star of this sale. His professionalism and sincerity were second to none. I paid cash for my purchase so I can only comment on the ease of sale....GREAT.

2jael

Jul 22, 2015

The original salesman I dealt with was courteous and professional. Extremely personable. However, when it came time to negotiate, the manager Sergio sauntered out. He was immediately overly schmoozey and smarmy. They were trying to add on to the online advertised price with all of these "repair fees" and add ons and the out the door price was almost $5K OVER what they had advertised online. He tried to make me feel bad saying the offer he was making me was going to leave the dealership in the negative and with a loss. He didn't seem to understand that my concern was for my bottom line, not theirs. I was offering blue book pricing and he didn't seem to want to accept that they were overpriced. Finally, he asked what my best offer was. When I stated the price, he stood up and walked off without a word. He was completely unprofessional and rude.

jordand626

Jul 12, 2015

I first went to Mark for my Sister for her to purchase a car. Then they started to work a deal for a 2015 Outlander. I worked a deal that was very affordable. This isn't my first car purchase with the Mark family but they always treat us very well

happymom

Jul 11, 2015

Service was excellent. Everyone did a really good job from Abigail to the finance manager. We got a tremendous deal. My so loves his car!

Landri

Jul 8, 2015

100% satisfied with Mark Mitsubishi I ended up buying a 2011 BMW five series from this dealership and had nothing but amazing service throughout the entire experience. Ricardo with my salesman and provided me with outstanding service and understood my needs and my budget. He made sure to work well within and to get me the best deal possible. I would recommend this dealership to anyone.

Lancer 2015

Jul 6, 2015

Very accommodating! Our salesman, AJ,. was very helpful and amazing! Process did take too long though. He was very helpful and informed. I would recommend this dealership to others.

scott

Jul 6, 2015

I expected to put up with a certain level of back and forth negotiating and high pressure sale tactics when I sought to buy a used car. What I did not expect was a complete lack of integrity and follow through on promises. This is a list of some of the problems I encountered:1. After bringing in my trade-in so they could inspect it (which they did) I was told 2 days later I had to bring it back because they needed someone else to inspect it.2. The first salesman told me he would send me a breakdown of all the fees and costs that same day. At closing the next day I called him because I had not recieved anything and he told me "we are having a problem with our server", even though I recieved 2 other e-mails from them during this time.3. When negotiating the price they made errors in the math twice making the price thousands more than it actually was.4. Upon delivery of the car they gave me one key (keyless entry fob) for a car one year old. Not a big deal until I found out the dealership wants $400 for a spare key.5. Did not even wash the car I spent over $23,000 on even though the salesman (AJ) promised me 3 times he would get it detailed before we got it.6. When I replied to an automatically generated customer service survey they called me and told me how important happy customers were and they would call me back and see what they could do for me. That was a week ago and I have not heard anything.

prettyname

Jul 4, 2015

Very unprofessional. As a sales manager, I would expect Sergio to be a bit more mature and respectful than he was. Immature comments were made when we left and they were extremely rude to their potential customers.

Aj

Jul 4, 2015

I had a pleasant experience with this dealership. It was my first time going to a dealer ship and everyone on the staff was friendly. Ben Fields helped us out and got is into the car that we wanted.

kayleefr

Jul 4, 2015

I bought a used car for cash through salesman, Gage Carter. The car had a few problems and they kept it until things got resolved. That took a week. Gage took it upon himself to drive the car out to my house in Buckeye on Wednesday night after a long day at work. That is going above and beyond!

Sb1234

Jul 3, 2015

I just purchased a 2012 Lexus IS350 and I have never experienced such good service. Brett Martin was an amazing sales rep and i highly recommend asking for him when you go to this dealership. They mad it easy and had everything wrapped up within an hour. Im going to be comming back for years to come.

Cardsfan

Jul 2, 2015

I went into this dealership in a hard situation and they did everything in there power to make me and my family happy.i was not expecting to be able to get a car because of factors I had working against me but Brett and Anthony did a fantastic job and went above and beyond what I thought a car dealership would do . I ended up driving off with a fantastic deal and a great car .anyone looking for a new car should go to mark Mitsubishi and only them .THANK YOU

Jessica

Jul 2, 2015

I came to Mark Mitsubishi with a specific vehicle in mind from their website to purchase. My sales representative, Ben, was great. He was able to get me into the vehicle I wanted quickly with no hassle. Great experience! I will recommend my family and friends head down to Mark Mitsubishi to see Ben.

Amanda0708

Jul 1, 2015

We came in late and they stayed with us to help make sure we got the car we wanted. Everyone was very helpful and polite. We also came in with small children and the entire staff was very friendly!!

Mcdwan

Jul 1, 2015

AJ is a fantastic sales associate. He made sure that I was completely satisfied, doing everything in his power to guarantee I was getting the best deal possible. He drove all over the valley to help me transport my old car and my new. He followed up with every question I had until I had all the answers I needed. Thanks a lot AJ, best car buying experience of my life

Ap024

Jun 30, 2015

I'm a first time car buyer and this dealership made my purchase a breeze. "Ben Fields" was super helpful with any questions or concerns I had while buying my car and after I got it home.

Chris777

Jun 30, 2015

Had a wonderful experience. Brett Martin gave me the best experience I've had working with a dealership. I would recommend work with Mark Mitsubishi and Brett martin to any of my family and friends

JayJones

Jun 30, 2015

I came in feeling discouraged after going to a few dealerships and not having any luck I was told from other dealerships that I would only be able to get a used car and that was my only option. After speaking with Brett with my current situation and not having a car and looking for something desperately in the used department. Here and my numbers and after a little while him for me that I was eligible for a brand new car. After hearing that the experience there was nothing but short of amazing I would recommend you guys any day to anyone.

Jwiebe952

Jun 30, 2015

We have been searching for a car to replace a vehicle that was totaled due to a tire blowout! We had visited Honda, Nissan & Toyota And then we walked into Mark Mitsubishi What a difference & not the irrating & pressure place. Thank you for making our car experience positive

Sunlover1250

Jun 30, 2015

We came in and was greeted by Brett Martin he really knows his product, he was very informative and we would definitely recommend him to anyone searching for a vehicle.

tfisher2024065

Jun 30, 2015

MY Experience and Mark Mitsubishi was great Ricardo and his team worked their magic and helped me walk away in a brand new car with resonable payments and great perks . Ricardo customer was excellent He made sure i was happy and comfortable.I would most definitely refer everyone to come here they work there magic and dont let you leave until ur happy ! Thank You

Aarcher626

Jun 29, 2015

Excellent service, no pressure sales pitch. However carfax information on my trade-in was grossly incorrect just because of a insurance claim. There was never any damage on my trade-in. As for the finance dept. Seems like nothing' s changed since the last time I purchased a vehicle..Overall the sales staff & managers were excellent, but the trade-in appraisers and finance guys need some work... Also Ben the salesman and Chuck the manager the follow-up has been great as regards to some repairs that had to be made on the purchased vehicle.

JerBear

Jun 29, 2015

This dealership has, amazing and I mean amazing customer service. The selection of cars is great and finance and sales reps were excellent. Brett gave me solid straight forward advice. They helped me select better deals for me taking into consideration my long term and short term goals. They did absolutely the very best they could to get me a brand new car deal. I would go to no other dealership for my car.

Smith.dan20

Jun 29, 2015

Ricardo and Ruben were phenomenal to work with. They had a great attitude and worked hard to help me out. Definitely a place to by a car!

Asiandoll777

Jun 27, 2015

I was surprisingly HAPPY and ENJOY by experience buying a car with Mark Mitsubishi. I knew buying a new car won't be fun. At first you won't think your sale person is for real but Ben Field appears to be low key, honorable and knowledgeable. Once you deal with him you find out he is very helpful and well knowledgeable. The place got a good selection of reasonably priced cars. Financing guys ; John, Sergio , Anthony are kind, professional gentlemen, very helpful. Thank you to all of you . No hustle. The car came in good detail inside as well . And yes, this is a REAL review written by a real customer. And now my boo even wants another car like mine!!!! From BB.

Cotero001

Jun 27, 2015

Great guy. Family man. Prompt and easy to work with. Thank you Ricardo for my Outlander. Clean and explained all the features of the vehicle in a very effective time frame.

Allison_D11

Jun 25, 2015

I had been to a couple of other dealerships and was met by salesmen who were trying to put me into a vehicles I clearly didnt want. They were pushy and frankly quite rude. The last dealership i went to was Mark Mitsubishi in Scottsdale and was pleasantly suprised. My salesman was Brett Martin and he was a breath of fresh air. He listened to what i wanted and suggested a new Outlander Sport. We went out and test drove it and I fell in love with it. We went in, worked numbers and was so amazed at how hard everyone was working to help get me down to the payment I wanted. By the time we were done I left with a vehicle I love and fully plan on telling everyone I know who needs a vehicle to go and talk to Brett at Mark Mitsubishi in Scottsdale. Thank you so much!!!!!

Chamorro

Jun 25, 2015

Brett was one of the most easiest people to work with. He got the deal done! He went above and beyond what any sales person would be expected to do. I would definitely recommend Mark Mitsubishi and I would definitely recommend working with Brett

Rana barua

Jun 25, 2015

Brett Martin gave me a great customer service.he is an asset of your company.he greeting me nicely.he talk to me freely and answer all the question what I had.he also help me to look at the car and test driving.he show me all the function and help me to learn about the car very quick.

dan82

Jun 23, 2015

What can i say john is great and josh (tech) i am comin here from now on honest fast also can't be more happier

Matt Smith

Jun 22, 2015

I had a wonderful buying experience at Mark Mitsubishi and my sales person Gage Carter was great.

Azranchfun

Jun 22, 2015

Great experience. Easy to deal with. Very responsive to my internet inquiry. Professional every step of the way. Would definitely recommend to my friends and family.

jcons

Jun 22, 2015

I took my son to Mark Mitsubishi to look at a couple of cars we saw online. This was going to be his first car so he was very excited. Gage was our sales rep and he was very pleasant and helpful. After looking a few used cars, my son had his eyes set on a Lancer. The car was not quite yet ready for sale it still needed to be serviced and detailed so we were looking at another 5 days before it would be ready. My son really liked the car and Gage was very communicative with me on what would be needed for us to purchase the car and basically a timeline of when the car would be ready. He also provided me with updates within the next day or two after we looked at the car. Unfortunately, over the weekend I ended up finding a great deal on a car from a private owner and we were able to buy a car outright with no car payments so we ended up buying a different car. Had I not found that car, we certainly would have purchased the Lancer from Gage, his service was great and not alarmingly overpowering.

Matryan73

Jun 22, 2015

I had a great experience at Mark Mitsubishi. My salesman Gage was great. The whole experience was great. I would recommend to family and friends.

Nolan

Jun 18, 2015

The guys here don't play around. Daniel falls helped make.buying.my first car a pleasant experience. Very professional thank you!

ChrissC

Jun 16, 2015

Came down to mark Mitsubishi to buy my first car from a dealership and I have to say it went very smoothly everyone there was very friendly and professional but there was one employee that went a little bit further then the rest his name is Ricardo Valdez he made sure I was happy with the deal and made sure everything was the way that I wanted it to be he was also able to help me a lot more with the vehicle that I wanted because he previously own one. But in all honesty just a very helpful employee nowhere near pushy. Great dealership most defiantly going there for my next vehicle !

Outlander82

Jun 16, 2015

This dealership was not impressive. I felt annoyed by constant phone calls from an individual who was not present on arrival. I did have a great experience from salesman Ricardo Valdez. He went above and beyond to get me into a vehicle of MY choosing and there was no pressure or hassle whatsoever. I would only recommend steping foot into this dealer only if you deal with Ricardo Valdez.

Latidati

Jun 15, 2015

Went back to renew my sales agreement and these guys got me in and out in no time! Richard Valdez is my sales person and he's the best!!!! He's quick and friendly and will help you get/meet your needs! Love this guy and the whole Scottsdale crew????

Danieldiaz

Jun 14, 2015

I will be recommending Ricardo Valdez to anyone who wants a professional car buying experience. Kudos to him for treating people with respect and courtesy!!

Ddonovan42

Jun 13, 2015

I came in at 8:30 (they close at 9:00) and knew exactly what I was looking for. Daniel Falls greeted me as I pulled in showed me the car I was interested in and had me on a test drive within minutes. I knew I wanted the car but admittedly I was difficult to work with but Daniel was very patient and willing to work with me. He and the woman in finance stayed until after 11:30 until we were able to complete the deal. I would recommend anyone interested in car shopping to come in and work with Daniel.

jazz1234

Jun 11, 2015

Way to go Mark Mitsubishi! I left with exactly what I wanted and had a great experience the entire time! Ben made me feel like family, and i would recommend anybody who is looking for a new or used car to him.

Randal Huffman

Jun 11, 2015

Let me start by saying my credit score is not great and we had minimal money to put down.With that said, I initially emailed Allie to let her know what our situation was. We got there and was greeted at the door. We were given Brett Martin to help us. He showed me a model that was a little smaller than I was looking for, and we took it for a drive. It got 44 MPG. I told Brett that that model would not work for me. So he went and talked to the finance manager. A little while later he came back and took me out to show me a Lancer.I really liked the look of it and took it for a drive. This was more to what I was expecting.So, we waited for JC to get me financed. Brett then gave me the good news. It was going to be mine. Folks, I had my doubts that anything good was going to happen for us giving our situation. These people made it happen for us.I will be back to give them my future business.

Latidati

Jun 10, 2015

I needed a new car and Icouldn't have gotten a better sales person than Ricardo Valdez! His supervisor JC was also great to work with and they were quick and friendly and considered all of my needs. I would definitely recommend these guys to family and friends!

srallenaz

Jun 10, 2015

We purchased a new Mitsubishi Mirage for our daughter, after speaking with Sales Rep Brett Martin. Brett's vehicle information was extremely detailed during the Mirage test drive-Brett was honest as he described advantages and disadvantages of a 3 cylinder vehicle. Brett assisted us in considering both new and used vehicles as well. Brett's leadership and team skills came through multiple times with the Mitsubishi Departments in negotiating the purchasing, correcting a small scratch immediately, gaining a loaner car, assisting our 16 yr old to feel comfortable when bring the vehicle in for oil changes with the service department. The loaner car we used during the small scratch repair had a theft proof device installed, and when it activated 8 miles from the dealership, Brett immediately drove to us to deactivate the device, even though it was after 5pm. Our daughter loves her car! It's great on fuel usage, and perfect for travel to job and school. Brett's high energy, above and beyond attitude, and focus on filling his customers' needs is why we would return to Brett again for another vehicle purchase. Thank you Brett ! -Steve Allen

vaduarte

Jun 10, 2015

I want to thank Onix and Chuck for really helping me get my first car! You guys Rock!! I was so pleased with everything!Thank you :)

Bill V

Jun 4, 2015

My wife and I bought a used Mitsu Endeavor from Mark Mitsubishi in Scottsdale. Our sales lady, Abby, was a real pleasure to deal with. Very energetic, enthusiastic, and professional. Purchasing a used vehicle is seldom a pleasant experience, but Abby made it almost fun. I very much appropriated her direct way of speaking and doing business. Thanx Abby for your assistance !!! Bill & Sally.

april.craft

May 30, 2015

I purchased a 2011 Acura TSX. My sales person was Benjamin Fields. I very professional young man that got the deal completed. I went in the dealership very skeptical from past experiences with car places. It was a very stress free visit. I had challenged credit, and still drove away with a nice car. I would recommend asking for Benjamin Fields when you visit. He will get the job done.

Bodinger

May 25, 2015

Good follow up since my purchase. Deal took a very long time, but I do love the car.look forward to some free oil changes and free gas.

lynnee47

May 23, 2015

I walked in Mark Mitsubishi looking for a specific sales man that I had been communicating with via email for about a month, but he wasn't available. Abby approached me with a big smile, very energetic and a lot of spunk! She made me feel very much at ease, especially being a woman and alone purchasing a car! Normally I stay far away from dealerships just from past experience they act like hungry sharks! Abby made me feel very relaxed and I felt I could trust her. She was very straight and upfront with me and I didn't feel I was being taken advantage of with her. She did not make me feel pressured at all and made my car buying experiance a wonderful one which that is a first for me!I would say to anyone looking to buy a car she is the sales person to ask for!

Bryce

May 19, 2015

The team at Mark Mitsubishi in Scottsdale and my sales associate Ben Fields were amazing. They really made you feel like you were part of there family. John in service was also fantastic to deal with. thank you

Keith Walls

May 5, 2015

Bought a 2005 Trail Blazzer the process was professional and timeiy. Recardo Valdez was a professional and great follow through from first txt to appt.

trickyone

Apr 16, 2015

Everything about my experience there from calling to inquire about the part and make an appointment to being out the door was as wonderful as the people who helped me. When I called to ask about a timing belt the person I spoke to was really helpful and I already felt good about going there. When I took my car in a few days later for that and an oil change, I was greeted by Jon Kroll who has a happy confident demeanor and immediately inquired as to how he could help me. I told him why I was there he asked if my car was a four or six cylinder and then said "okay well that will require a timing belt and balance belt and will cost $400.00, which I already knew but was impressed that he knew exactly what to ask and how much it would cost. Then he said that mitsubishi was offering a coupon on oil changes so he could save me some money there. He asked me if I wanted a ride home because it could easily be a four or five hour job, which I also already knew because the person I spoke with on the phone already told me what to expect. I said that wouldn't be necessary and there was no rush, I knew how long it could take and brought some paperwork with me. He had me out the door in two hours! When the mechanic, Steve Hyson, noticed that my drive belt was also showing wear Jon came and sat with me in their lounge area, told me how much it was and that they could change now with no labor cost and then to top it off Steve rotated my tires for free! In total I was out the door in half the time and $250 less than it would have cost me without the rotation or drive belt than the previous large dealer shop I had been using since 2008. I will never go anywhere else.

amy brooks

Mar 18, 2015

Ben and Sergio were very helpful during my car buying experience.

Robert Smith

Mar 10, 2015

Had a very good experience. Leash a did a very good job meeting our requests.

carshopperrr

Feb 7, 2015

Went in to purchase a $54,000 truck they had on trade in and had absolutely the worst experience of my life - honestly I wouldn't recommend this dealership to my worst enemy. the original guy who helped me was super nice and great to work with. Then when it came time to make the deal.... well lets just say I walked out 3 hours later. best of luck to the next person walks in there cause it won't be me.

Steve Ford

Sep 25, 2014

Hello! My name is Steve Ford and i had just bought a white 2013 BOSS 302 Ford mustag. I had exceptional service with Dalton Harris he definitley helped me out A-TON!!!!! I have never bought a car over the phone and/or wired money to anyone or dealership! I'AM VERY HAPPY with my purchase and the car.

boss302kid

Sep 25, 2014

The new kid Dalton, handeled everything over the phone and did a wonderful and great job! he picked us up at the airport and took care of us in everyway!!! i highly appreciate his service and he really did a great job for being so new and he really does deserve to be appointed for his work! thankyou so much dalton and thankyou Mark Mitsubishi!!!!!!

hapybuny

Sep 14, 2014

Dalton Harris is the salesman that I worked with. He is great! He kept in touch with me regarding vehicles that met the specifications we were looking for. He was also very patient even though I had to take my toddlers in with me a couple of times. If anyone shops there, request him as your salesman because he will go the extra mile to find you what you want.

ranklin

Aug 9, 2014

I TOOK MY CAR FOR SERVICE. THEY DID A VERY GOOD JOB. EVERYONE WAS VERY HELPFUL.. I WENT INTO THE SHOWROOM AND THE SALES PERSON, ALEXI, WAS VERY HELPFUL.

rebeccalyn11

Aug 9, 2014

I would definitely recommend this dealership to anyone looking for a new or used car. They worked around my late night work hours to put me in the car of my dreams. I've never been more happy with a dealership and would go back if I wanted another car. This is 100% the best place to go!!

Shorty1862

Aug 8, 2014

Receptionist was awesome and helpful . Everyone was helpful service was great would return and recommend to all Ithe friends and family to buy from this dealer

Michelle256

Aug 3, 2014

Joseph was very organized and helpful. It was great working with him and the entire staff of Mark Mitsubishi. They kept us entertained with a smooth car buying experience. I would recommend Joseph and the dealer ship to all my colleagues.

bailee sackett

Aug 2, 2014

Was very informative with no hassel service.I got the car I wanted joseph was great and very professional work with joseph perez if you want a fun a easy experience

lisa lowden

Aug 2, 2014

Came into buy a car for my daughter and Joseph was so great we bought a second car for us. Fun experience, if highly recommend for any one to work with Joseph Perez

ianmoone1982

Jul 31, 2014

It was all about me. Joe had answers to all my questions. Everybody was so friendly it felt like family. I highly recommend this place and Joe

jrgh08

Jul 28, 2014

i have had my car for over 6months and i love it..joseph perez was very helpful and courteous to my needs and i will continue doing business with them.

Aztxaz

Jun 21, 2014

Went in with my true car.pricing certificate, and both salesman and manager said they never heard of such a thing. Ended up having to argue. Their finance guy tries to add so much extra garbage to the cost of your vehicle without even remotely.explaining the cost. He acts like he's discussing your warranty and maintenance that comes with the vehicle. If I did not already have my calculations done, I might have been scammed. complete sleaze here.

Green Eyed Girl

May 2, 2014

Everyone in the dealership was friendly, hard-working, and personable. I appreciated the thorough explanation about the vehicle I purchased, the paperwork, and car features. It was completely transparent. Joseph was the sales person I worked with. He was a true professional and treated me with respect. He was not pushy and answered all of my questions. Unlike some of the previous experiences I've had, there was never a time I felt pressured. I never though it was possible to purchase a car in such a friendly environment. I would recommend purchasing a vehicle from this dealership to anyone, including family and close friends. I highly recommend this business and working specifically with Joseph, who will certainly assist you with your purchase in a personable, classy manner.

Lance Housh

Apr 2, 2014

She was very professional and helped us get the best value for the vehicle. Lastly Stacey made sure I was we'll educated on all the rebate programs and the functions of the vehicle

Conner Day

Mar 18, 2014

I love the service I got here at Mark Mitsubishi Alicia was great I never felt pressured And I did not sit there for hour I got in and out the main manager John is very very nice he is smart you ask a question he explains it where you understand just over all very useful in the information I needed to guide me to purchase the perfect vehicle that was just for me in every way possible Thank you so much Mark Mitsubishi

Brittney Shaw

Mar 17, 2014

I had a good time I couldn't be happier with the decision I made Alicia is wonderful she is nice and will get you coffee if you want it lover her

crystal myners

Mar 14, 2014

I went there thought it would be Hard cause other dealerships are very pushy and they want to make sure everyone is happy and I walked out with keys in my hand and a smile on his face

Justhank

Mar 14, 2014

Excellent and courteous service I am very pleased with them and my purchase.

Mark Silvis

Mar 13, 2014

Best car buying experience I've ever had! Mike is the best!

SteveMitsu

Jan 16, 2014

Never had a better experience while purchasing a new car. James did everything possible to ensure that I got my vehicle at a great price.

Gary Rico

Jan 9, 2014

Excellent service and sales, very satisfied with purchase.

Bartkidd

Jan 6, 2014

I've been shopping for a new suv for about a month or so, Been to numerous dealerships. I can't believe all the nonsense that goes on at these places! But as soon as I walked on the lot at Mark Mitsubishi everything was different from start to finish! We love are new outlander! Thank You Michael Lozano you are the best!

Nickperk1986

Jan 5, 2014

This place is Great, Last weeking we bought a new outlander sport. Best car buying experience I've ever had! Michael Lozano was the sales associate that helped us out, He was very helpful and extremely nice. As was the whole staff! I definitely feel comfortable telling all my friends and family to buy there next car from Michael at Mark Mitsubishi !!

lancerlancerlancer

Jun 8, 2013

I used to be a loyal customer to Mark Mitsubishi. Recently, my experiences with Mark Mitsubishi in Scottsdale have been unbelievably awful. I have never experienced worse customer service or treatment. I have encountered two unpleasant experiences in the last month.My first visit to Mark Mitsubishi was in the service department. Since Jon Krull has left, customer service has gone down the drain. He and Nathan were the only decent service advisers I have come into contact with. They showed that they cared about their customer while exhibiting their years of experience and knowledge. When I called to ask where he had moved to, I was told they did not know and then they explained why he was fired and talked down about him. How unprofessional and catty. Talking down about the only useful adviser Mark Mitsubishi had ever had the pleasure of acquiring is not a redeeming quality of your employees. The same man who told me this, was also the one to have me return to the service department after my first scheduled appointment to make a claim to my warranty provider. He believed the three problems I was having with my car would be covered. I was confused with his presumptions because it did not say that these parts were covered under the warranty papers I showed him. However I returned to the service department Friday hopeful that I was wrong. Unfortunately, after Michael Navarro had built up my hopes and confidence that he could get my car parts covered under my warranty, he failed. He put no spectacular efforts into helping my car. Working at Mark Mitsubishi for him is just a job to get a pay. Through his treatments and his efforts he showed no compassion for his customer. My second offence with Mark Mitsubishi has occurred today in the sales department. I had called Mark Mitsubishi about a week before trying to talk to someone about purchasing a new warranty for my car. I had called twice leaving voicemails asking them to call me back with an answer to one question. On my second call I even explained that they never got back to me and that I would appreciate a response within 24 hours. I still received no response. Finally I called a week later and set up an appointment for Saturday. I called today telling Andrew that I would not be able to make a purchase today so I would like to reschedule my appointment. He told me to come in anyways so that he could introduce me to some of the warranties available for me to think about. I went to dealership and waited 45 minutes to talk to a finance advisor. Finally Andrew told me they were too busy to talk with me any time soon. I am perplexed to how this happened. I even called him telling him I did not need to come in today. If he knew they were too busy to talk to me, why did he ask me to come in? I am constantly working and do not have time for these random visits to one of the worst customer service establishments I have ever been to. It takes 30 minutes for me to just get to the dealership alone. Mark Mitsubishi is a significant waste of time. Looking back on my experiences, when I first purchased my car here a year ago, it took the dealership a week to prepare my car to be sold when they said it would only take a day to be picked up. When they finally had my car ready, all they did was give it a small wash and a poor vacuum job. It is my best hope to advise others from wasting their time with people who dont even fain to care about their customers.

pmcmillan3

Sep 9, 2012

I have used Mark since I purchased my eclipse there in 2004. They have taken very good care of me and pricing has been comprable plus have the shuttle service available.

Tracy Stewart

Sep 2, 2012

Very great experience. My salesperson was very helpful and informative and I felt no pressure at all. I will highly recommend this dealership. I look forward to the ongoing service I will need to maintain my car.

sommerhart1

Jul 31, 2012

Due to the amount of damage they were not able to make the repairs to my car but dealing with Nate and Armondo was a good expierence. They were very friendly and helpful.

Rscustomrods

Jul 29, 2012

I purchased my 2012 Lancer from Patrick Lockwood of Mark Mitsubishi in Glendale. This is the third car I have bought from Patrick and he always treats me very well. Unfortunately, my Lancer was damaged while parked in my driveway two days later. I contacted Patrick, and he made all of the arrangements for it to be sent to Nathan at the collision center in Scottsdale. Nate was very professional, kept me informed of the progress, and also communicated with the other party's insurance to ensure all my expectations of the repair and parts used were up to my standards. It is no fun to see you two day old car damaged without even leaving your driveway. Fortunately, Patrick and Nate got my car back to looking new again.

simplysimons

Jul 25, 2012

Communication from the service department was great. We were very pleased with the work done on our car. very nice people to work with. Thanks

n4luck

May 27, 2012

Everyone was very friendly and knowledgeable. They did not push us into purchasing a vechile rather assisted us with making a very important decision. We love our new car.

mbrady7

May 22, 2012

I arrived for an 8:30 am appt and I believe an employee had called in sick. Jose was clearly busy. He assured me the car would still be out in a timely manner and it was. He seemed very composed and I left feeling happy with the service I received.

sherryolnhausen

Apr 24, 2012

Brandy accommodated my schedule, made it easy to drop off and also use of a loaner car which was great.....and thankfully my car was ready quickly!

Brandi2224

Apr 20, 2012

I needed to fix my window regulator. Brandi was very helpful and worked with me on the timing of dropping/picking my car up. I've been coming to this service center for about 6 years now. Always a good experience

Ms.Robin

Apr 20, 2012

I was in an car accident with my 2007 Mitsubishi,Galant. The repairs from the body work to the paint,were so good you can't even tell it was ever in an accident. Great Job Guys !

lataylor98

Apr 16, 2012

A fellow co-worker had bought a car roughly a year ago from your dealership and she told me about the good experience she had. I had been looking for a car for roughly about 6 months and decided to look at what you had for the $10k and under program. I had originally found and test drove a KIA Sorento. However, because of financing reasons, I wasn't able to get it.However, Chuck and Jacob showed me a new car with less miles. Test drove it and fell in love.It was my first car purchase and had heard horror stories about being there ALL DAY. That wasn't the case for me. I went in at 230 pm on Friday night and was done by 6:30pm.I was not able to take my car home because it needed to be serviced but Jacob set me up with a loner car. I have told friends and family about the wonderful experience with your dealership. I look forward to buying more cars from you all :)Thank you

G.Rooney

Apr 14, 2012

I have brought my 2010 KIA RIO in for service's and are always very happy with it. I am very pleased with all the people at the The mark dealership, they always make me feel very relaxed when I call or at the dealership waithing on my car...

Marilyn Shammo

Mar 12, 2012

I had a very nice experience as Brandi was very helpful and pleasant to deal with. I dropped off my car for service in the morning then was taken to work by the shuttle. Later that afternoon I was called that my car was ready and I picked it up, so it was all very easy.

klleicester

Mar 11, 2012

Called dealership regarding $6,000 minimum trade-in on any car as I had 2 daughters in college - one of whom desperately needed to get out of the 1993 "whooptie" she was driving. The process was explained to me, and an appointment was set for the following Sunday (the only day both girls could get off work in Flagstaff, where they go to NAU). The salesperson I was to work with was called out of town for an emergency, and before I ever even left the house, I got an e-mail from the dealership letting me know this and letting me know the name of the alternate salesperson -'Dublin' O'Murchu. Dublin then called me to introduce himself and assure me that we would still be well taken care of. To say we were care for was an understatement. My daughters are 20 and 21, so let's face it, financing was going to be an issue. I could not co-sign for them, so it was on the dealership's shoulders to get this deal through and get my daughters in quality, affordable new cars....ones that could be paid (or almost paid) before they got out of school, so that when they entered the workforce, they had reliable, PAID-FOR transportation and could concentrate on repaying student loans. Long story short, they got it done...and it was a long story. Dublin even called in the 'big boss' of financing - who left his one day off at the golf course - and stayed until 9:30 that night to get this deal done. In the meantime, Dublin made sure the girls understood their cars, their maintenance schedules, their warranties....everything! I can't thank everyone enough, and it was WELL worth a drive over from Surprise!

jharden

Mar 8, 2012

I was very please with the timeliness of setting the appointment as well as receiving a quote for the work to be done. Brandi was very thorough to explain what needed repair and the costs involved to get my approval.

ubuhle

Feb 13, 2012

Matty did an excellent job and provided top notch service. We appreciated the quick financing experience and every effort that was made to help our experience be a pleasant one.

trpkia

Feb 2, 2012

I saw a vehicle listed on-line and filled out a pre-approval form. The following morning Mandy called to see if there was a specific vehicle I had in mind, if I had a trade and such. After informing her of my goals, she returned the call within a few hours telling me it was workable.When I got to the dealership I was greeted by a friendly guy named Alberto. Mandy then had Alberto take the test drive with me which went well. After a quick appraisal of my old trade we decided to do the deal without it and there were no surprises or unexpected fees in addition to the usual and customary fees one would expect.All in all the service was friendly, the pricing was fair and the process was easy. I would buy another car there and probably will within the next few years. That's the best recommendation I would give.

chetbarrett231

Jan 21, 2012

Aaron was great to deal with made an impossible deal happen and i drove off in my 2012 Mitsubishi Lancer Evolution at the end of the day. Great experience overall.

ty22mn

Nov 28, 2011

I recently purchased a used 2007 Mitsubishi Galant. I flew into Phoenix and needed a car that day, and everyone I talked to at this dealer was both helpful and friendly. The dealership was real easy to find and not far from the airport. I had researched their website and picked out a few options. I was disappointed when I initially arrived to find the car I wanted most was not exactly up to par, as it had been advertised. However, the salesman was glad to show me all other used vehicles in my price range. He was very helpful in assisting my search and only showing me vehicles in that range. The initial offer (after taxes and fees) ended up being way higher than the initial quoted internet price, but after some negotiating we met somewhere closer in the middle. They also offered some pizza for lunch. Financing went smooth. Overall, they were very friendly and helped me find a suitable car.

tmartin69

Nov 7, 2011

We called this dealership to find out if they could help us. My daughter needed a car and she had some hurdles to get over. She had a large down payment with some credit issues. We were told that this dealership would be able to help us, no problem. After going to the dealer 5 days in a row, I finally had had it and told them to just forget it at which they jumped up and started working on getting us a car. The paperwork was done and we drove off the lot. Unfortunately we had an empty tank and had to stop for gas on the way home. Several days later I realized that the tire valve stems had no caps. I had asked the dealership to make sure they replaced them. I also noticed that the Galant name on the car was broken, it read Galan. There is also a cracked headlight. We didn't contact the dealer because I knew we had to go in to pick up the plate. It is 30 days later and we still don't have a plate, the paperwork showed the wrong address to send the payment so the payment is lost. Apparently Chuck knew the address was wrong but failed to contact Kisha until after the payment was past due. Kisha paid with a money order so it isn't as simple as stopping payment on a check. The bank assured Kisha that the money order would be forwarded to the correct place. So far, it has not. Kisha traded in her Dodge Durango which had to be picked up from Earnhardt Dodge. We got a call from Earnhardt wanting to know why it wasn't picked up. We gave them your phone number. Got a call today from you saying you can't find the Dodge. This whole experience has been awful. When we were waiting around the dealership we were treated as though we had a disease after the 2nd day. It was obvious that everyone was tired of us and wanted us to just go away. When Kisha had to go into the dealer by herself she was ignored and when she finally got someone's attention and they got Chuck to come out he was condescending and rude to her. She is 26 and this is her car, she is the customer. She should be treated as one. Your showroom is the epitome of minimalist with very little offered to the customer for comfort. There is no waiting area, strangely, you make people wait a lot. I originally felt that I would return to purchase a car from Jack but after this I will not do any business with Mark Mitsubishi again. Jack was courteous for the most part and really out of the loop for the bulk of the transactions. Apparently once the customer agrees to a vehicle they get turned over to finance where they get lousy service. This was the worst experience I've ever had purchasing a car ever.

svars777

Oct 5, 2011

Ciaran was a fabulous person to work with. No high pressure, pushy twisting of facts, all-about-making-the-sale attitude...just a straight-forward, honest, knowledgeable presentation in a kind, gentle, soft-spoken manner. Steve the Finance Mgr worked very hard to get me into my car for a great, fair, affordable price. I would recommend Ciaran at Mark Kia/Mitsubishi to anyone. He's wonderful!! Thank you, "Dublin", for a pleasant experience with you & for my new Galant.

ns4242

Sep 9, 2011

Great customer service. Very flexible, willing to work with me and the extended warranty company. Car done on time as promised. Transportation to and from home was provided, and the courtesy van driver was extremely friendly as well. Best overall service experience I've had in years.

jmariscal

Aug 30, 2011

It was good service this time. Jason was very Patient with me and answered every question I had. They had my car ready when promised.

Tom Bollard

Aug 30, 2011

I have puchased multiple cars from Mark Mitsubishi and Kia in Scottsdale. I have always been very impressed with the quality of service, and the biggest reason I bought my Raider from you. Even while you have changed service managers or what ever Jason's title is, you have always put someone in the position who is just as capable or more than the person before. Thanks for the continued excellent customer svc. Tom R. Bollard.

TERRIFIC TERESA

Aug 26, 2011

I was looking for a new Mitsubishi Outlander Sport. We had been looking at Big Two Mitsubishi, they would not send me a copy of the factory invoice. The salesman at Big Two stated that his boss would jerk me around and to only deal with him. The woman salesperson at Big Two stated that they were the only dealership that had the Outlander Sport. I am not an ignorant consumer, after getting the run around at Big Two, I thought what the heck, I will call Mark Mitsubishi. I spoke with one of the salesmanagers, his name is Barry. He quoted me a price over the phone and told me what the invoice price was. I scheduled an appointment for 8:15 PM. Not only didthey do exactly what they said, They gave us a great price for the trade in. Yes, I will purchase again from Mark Mitsubishi. . . . and refer my friends. THANK YOU BARRY AND THANK YOU MARK MITSUBISHI!!!

lizzigirl22

Aug 23, 2011

Every time I have used another mechanic that is not tied to a dealership or dealer service, I have had a bad experience one way or the other. Every time I use Mark MITSUBISHI for my service and repairs, I get the service I that I need, and I can trust the work is done right and per manufacturer specifications. Every once and a while they may forget to top of fluids, but the important stuff is always done, seems to be done right, and always in a very timely manner. The service manager gives me accurate time and cost estimates so that I know what and when to expect with my service. Thanks, Mark MITSUBISHI!

carbuyer90

Aug 14, 2011

We pulled up to 8 sleazy sales men standing only feet in front of the door smoking. Witch was great to walk by with our 6 month old son. Then when it came time to start making a deal they refused to negotiate and intently low balled my trade thousands below any other dealer. They then tried to tell me that they could not give a better price since I would not allow them to pull my credit, even when I am a cash buyer! No service, all scum. These are the "car salesmen" you see in the movies that make your skin crawl! Avoid this dealer at all cost.

forddoran

Aug 11, 2011

Shuttle service is superb, work was done quickly and at the time I needed. My only reservation in not being totally enthusiastic about this dealer was the price.

pss

Aug 9, 2011

Service was fast and efficient. I always have my car serviced at this dealership, no gimmicks, no pushy associates, just a pleasant experience. Painless and you are on your way.

PenelopeB

Aug 8, 2011

Jason is very nice to work with as he tries very hard to understand the customer's personal situation. He is accurate with his estimates. I am very pleased with the work I had done on Friday, which was fixing the transmission and air conditioning, no small job.

Mollyaz04

Aug 3, 2011

I felt that this dealership was the best that Mitsubishi dealer that I have taken my Galant to so far. I got my car repairs evaluated and priced out very quickly and I bring it back in tomorrow for the part instillation. I didn't even plan a ride home during the time that it will take to fix the car because I know that the repairs will be fast and timely.

timmyt66

Aug 3, 2011

I have been a customer of Mark Mitsubishi for 6 years. I have returned for service if I was in town when I needed such service. I have never had a problem with the service department. They are alwys very polite, helpful and patient. MM is the first time I have returned to a dealership to purchase a second car, and the first that I have taken my car back for the majority of work I needed done. I can't speak highly enought. They would have gotten all '5's but unfortunately they couldn't replicate one of the problems I was having so I have to return. Not totally their fault, but since I have to come back....

flthc

May 15, 2011

I came into the dealership during a months end sales drive. I was not sure what I wanted to get. My salesman, Ciaran "Dublin" O'Murchu was the best. He spent lots of time with me narrowing down the vehicles that might interest me. They also sell Kia's there. Once we decided on a vehicle, he showed me used inventory to save me a couple of buck. Let me test drive them all. Not pressuring me the least bit. They gave me a fair price for my trade in. I ended up getting a new 2011 Mitsubishi Outlander and a pre owned 2007 Chevy Impala. If you are in the market for a Mitsubishi, Kia or a pre owned car, definitely see Ciaran "Dublin" O'Murchu!

jmagoon

May 11, 2011

BE AWARE, DO NOT DO BUSINES WITH THIS COMPANY. They promised things that they never delivered on, and once the sale was made I couldnt get them to call me back on any of the concerns I had. This has been going on for three weeks without resolution, because they can't return a phone call.

ginger911

Apr 5, 2011

This is the second time I have purchased a vehicle from Mark Mitsubishi in Scottsdale. The first time was for a 2008 Raider truck. I had such a good experience then that when I was ready to trade they are the ones I went back to. I have had excellent service on the Raider and they were very informative. Prices were in line with what I would have expected to pay. My salesman Alberto was very friendly from the first contact by phone and all the way through the new car buying process. He worked well with the information of what I wanted in a vehicle. He and the rest of the staff kept me in the price range I wanted for payments and overall length of contract. There were no unexpected unpleasant surprises during this sale. The financial department worked well with the numbers. This was virtually a no hassle car deal with very friendly polite people. I did not feel pressured at anytime. I would definitely encourage anyone to go in and buy a vehicle from Mark Mistubishi in Scottsdale and by the way talk with Alberto Josso Jr.