Used Cars for Sale at Marshal Mize Ford in Chattanooga, TN

Used truck buyer

Apr 23, 2016

Great customer service before the sale, poor communication after the sale. I have asked 2 specific questions the day after and still never got an answer. 1st) will they please retrieve forgotten items egg in my trade in. (They didn't) . 2nd) will they tell me when last oil change was done on vehicle I purchased which belonged to one of their own employees ( they never answered after 2requests).

Lanette

Apr 13, 2016

Thank you to everyone at Marshall Mize, especially Kevin for helping us get a new family vehicle.

jacky snyder

Apr 9, 2016

this is a great place. have bought 3 cars and 2 trucks at this dealer they have always been nice and willing to help would recommend them to anyone.

autumndawn

Apr 7, 2016

The sales experience at Marshall Mize was wonderful. I left paying exactly what I wanted to pay. Eddie Ackerman was awesome and I am sure that I will do business with him again in the future. Thank you for such an easy process!

Shannon

Apr 5, 2016

Sales staff were exceptionally knowledgeable of the vehicle as well as courteous and respectful.

Mary Hill

Mar 31, 2016

I had a great experience with Marshal Mize's employee Eddie Ackerman. He was patient with me over the years and kept in touch until it was the right time for me to make my purchase. There was no pressure sales tactics involved which I appreciated and I feel I got a fantastic deal! Will recommend and likely buy in the future.

Landon

Mar 23, 2016

Purchased my second vehicle through Marshal Mize Ford. The car dealers and staff are extremely friendly and provide a non-pressuring experience. They listened to the details of what I wanted and what my desired fiscal costs are. Even after signing all of the purchasing documents, they were very helpful with explaining features of the car I purchased and had my wife and I meet with the Manager of the dealership and then meet with the Manager of the Service Center, (whom was also very helpful with a few questions I had about the maintenance I needed to do for the convertible top. Since this is my first convertible, I had a few questions about taking care of it). I would recommend purchasing a vehicle from Marshal Mize Ford to anyone, (and I have on several occasions). Great Dealership and Great People!

Cahill

Mar 20, 2016

On Saturday, March 12th I decided to browse the local Ford dealership and see what sort of deals they had available. I had previously purchased a vehicle there so I knew they had quite a selection to choose from. The salesman, Eddie Ackerman, was very attentive from the minute I arrived and showed me a few of the different variations of the new Ford Fusion SE model. After around an hour of browsing and chatting about the different cars available, I decided to test drive one. The salesman was very informative and helpful when describing all the different features available. After much consideration over the next few days, I decided to purchase the same model that I test drove before. I had a nice pleasant experience dealing with both the salesman and also finance manager Callie Blaylock. I was never pressured to buy and I could not ask for a better car buying experience overall!!!

Cahill

Mar 20, 2016

On Saturday, March 12th I decided to browse the local Ford dealership and see what sort of deals they had available. I had previously purchased a vehicle there so I knew they had quite a selection to choose from. The salesman was very attentive from the minute I arrived and showed me a few of the different variations of the new Ford Fusion SE model. After around an hour of browsing and chatting about the different cars available, I decided to test drive one. The salesman was very informative and helpful when describing all the different features available. After much consideration over the next few days, I decided to purchase the same model that I test drove before. I had a nice pleasant experience dealing with both the salesman and finance manager. I was never pressured to buy and I could not ask for a better car buying experience overall!!!

The one that got away....

Mar 12, 2016

On more than one occasion through the dealer link I reached out for a specific model or inventory only to be ignored on method of contact, ignored when questions were asked and the most amazing part was going to the deal to look at the truck in question and after 30 minutes of walking around the salesmen were too busy talking to each other instead of making a sale. The other dealer in town earned the business and sold the F-150 Platinum with a wonderful experience.

Barbara Combs

Mar 11, 2016

Fantastic experience friendly service very knowledgeable

Tanya Petty

Mar 10, 2016

Thank you DYLAN CALKINS in internet sales for helping me get my new escape. And helping me understand the details in my contract. It was a great buying experience. I will send all that I know your way!

Palmer

Mar 8, 2016

Eddie Owensby was great to deal with when purchasing a new vehicle. He did his best to meet all of our needs and made us feel comfortable.

A. Brown

Mar 4, 2016

I want to thank the people at Marshall Mize Ford for an awesome truck buying experience!! They really went above and beyond to make sure I was completely satisfied.I personally want to thank my salesperson Eddie Ackerman for being extremely helpful and patient and willing to go the extra mile to meet my needs! I would highly recommend Marshall Mize Ford to anyone looking to purchase a new or used vehicle and will defiantly be a life long customer!Thanks A. Brown

Jeremy Painter

Mar 1, 2016

Pat Owensby knows the details and specifics of the vehicles better than any other car salesman I've ever tried dealing with. He was able to see the purchase all the way through without having to get the sales manager involved; which means A LOT to me. As always, another great experience with Marshal Mize and Pat Owensby.

Diane Ward

Feb 24, 2016

I told Patrick what I specifically wanted and that is what I got!!!

Ron Rogers

Feb 16, 2016

Greg and Dillon were great. Not too much pressure but made sure we were serious about considering a Ford over the competitors. Dillon showed us what we came there for (a used truck), but then highlighted the differences between the used truck and a new one so we could make an informed choice. He also was really good to followup and schedule a second appointment for us to come in. Greg knows the F-150 features and demonstrates them well. Greg also performed the detailing himself because the detail shop was backed up and it was late. I really wanted a Chevrolet, but bought a Ford after much comparison. This is partly due to the great Ford truck, but also to the sales capabilities of Dillon and Greg.

Regina Stuart

Feb 7, 2016

Kevin Baskette tried every way possible to put us in a car, but the bank required that we put some money down. We just didn't have any to put down. Others also tried to work it out for us, but we were just upside down on our trade-in car. We'll be back when we pay it down and save a down payment.This is the only dealership we go to for our new cars and for our servicing and repairs. We trust them implicitly with our cars.Thanks for all you did and do for us. We appreciate it all.Thanks Kevin,Phil and Regina Stuart

Coffee

Feb 6, 2016

I have had 2 occasions to use the service department of Marshal Mize Ford, both for vehicles not even purchased there. I have never received better, more courteous service in any setting, vehicle or other. I felt as though I mattered to each individual I spoke with, from the guy who listened to my issues to the girl who took my payment to the gentleman who explained how the new changes would work. When it comes time to look for another vehicle, this will be the dealership I contact...if they're this wonderful to those who didn't purchase there, how must they treat those who do!! Wonderful experience!

sorryatmarshalmize

Feb 5, 2016

I was interested in a vehicle listed on the Marshal Mize website and on Car Guru. I filled out the internet forms and was contacted by the dealer to set up a test drive. I scheduled my job to be able to test drive two days later. Today I recieved in formation from the dealer that the vehicle had been sold even before I saw it on the internet. I know there is a disclaimer about the accuracy of the vehicles in stock but, this vehicle was sold and should not have even been available to have a person call me to set up the test drive. Maybe just a ploy to get potential customers in the door and now I am sure more customer would like to hear about your negligent business practices.

Jerrys 2011 platinum 6.2

Jan 30, 2016

My salesman (Eddie Ackerman) and I found the perfect truck for me after searching the lot. In and out in less than 2 hours....Excellent service!!!

Happy Truck Buyer

Jan 22, 2016

All staff were very courteous and friendly. They emphasize how much they appreciate your business. Eddie Ackerman spent extended time with me demonstrating how to use the computerized features of the vehicle and has followed up after the sale to insure that all is satisfactory and that any questions or issues were addressed.

Satisfied truck buyer

Jan 21, 2016

Great people and great experience buying a new truck. Service has continued after the sale.

jennybryant007

Jan 20, 2016

I purchased a used civic about 7 weeks ago. Had a great experience then. But this morning My ac compressor went out while driving home. I called and spoke with Mike Hicks. He was very professional and super nice. He sent a tow truck to get my car made the repairs and only charged half Cost of parts and no labor charges.

Fishngolf

Jan 9, 2016

They spent the time to help me look at and compare new and used trucks. Eddie then helped me decide which truck and I left feeling that I got what I needed at a very good price.

joeyhh

Jan 9, 2016

I visited this dealership twice within the last three weeks looking to trade in my 2014 Dodge Ram. I know I am $4500.00 upside down in negative equity, and I told the salesperson this. The only thing I could really buy without my payments going crazy would be a used truck maybe a couple of years older. (I'm looking for a 4 wheel drive-nothing special). I picked one out (2013 F 150) late the Saturday before New Years. Came back on Monday and someone else had bought it. Ok, so I shopped around a few days then Max the salesperson calls me and says they have another 2013 F 150 he thinks they can sell me at the payments I need to stay at. After we drive it, of course I'm told they can't get me the deal I need, BUT, they have a 2013 Dodge they can definitely make the deal I need. After waiting around another hour, now they can't make this deal even though this truck is over $7,000.00 cheaper than the first one I looked at because "we're only making $700.00 on this deal". On a $26,000 truck? Come on Mize. Ha Ha. Do they really think there are people stupid enough to believe this crap? Or, unfortunately, maybe there are. I am 54 years old and have bought at least one vehicle at every lot in the Chattanooga area.....except at Marshall Mize. This dealership is a poster child for everything that is wrong with the car buying experience. Run far, run fast from this dump.

Jamie

Jan 2, 2016

Bruce and Jimmy made it so easy to buy my dream car!

John

Dec 31, 2015

Arnie is fantastic! ! Marshall Mize is where we will purchase from now on.

Joyce Hamilton

Dec 8, 2015

Pleasant experience. Looked up the cars on internet, found two with the color I wanted and bought the Taurus that day

Robin

Dec 4, 2015

It was the best all around exprience. The weather was rainy and we where treated with extra care.I felt this best and most awesom exprience ever.

James Temples

Dec 3, 2015

John Lee and his Marshal Mize associates have thoroughly shamed all of the customer service representatives at Mountain View Ford. The quality of service at marshal Mize was exemplary. The gentleman who sold us our new Ford F 150 XLT was knowledgeable, helpful, and very very courteous. Not once in the entire buying process did he attempt to force me into a purchase. I highly recommend marshal Mize Ford and mr. John Lee in particular.

Ken Brooks

Dec 1, 2015

ARNIE PIAZZA WAS GREAT AND I WOULD ADVISE ANYONE I KNEW LOOKING FOR A CAR TO SHOP WITH MARSHALL MIZE FORD

Jason Cox and Patricia Burchard

Nov 13, 2015

My son and I went to Marshal Mize looking to possibly buy a used car. We had a nice young man named Patrick Dagnan help us.We never felt pressured at all.He was so helpful and he let us compare used versus new. He was very knowledgeable about every one we looked at.He showed us around and we chose a new Ford fiesta 2016,fully loaded.We went inside and he filled out forms and had us on our way in our new car .Patrick was so very kind and very helpful and I would recommend him as your salesman if you need a new or used car.Jimmy was also helpful in getting us financed with a payment just right for us.Ask for Patrick when you shop at Marshal Mize!

Mitwehr

Nov 5, 2015

Flew down from Illinois to pick up a car after dealing with Dylan over the phone for a few weeks prioir. Nothing bad to say about the whole sale! Everything went very smooth, from him picking me up at the airport up until I drove out of the dealeship that day. Couldn't be happier, thanks again!

Ray Sachs

Nov 2, 2015

Marshal Mize Ford buying experience was superb, from the sales lady, the sales manager, the detail shop and the shop. The shop guys went over the truck with me regarding oil and fuel filter changes, grease points etc. We would definitely buy from them again.

Betty

Oct 22, 2015

Worked with my needs really well. Would recommend to anybody

Brenda Penney

Oct 22, 2015

I went in to have my 1999 Mercury serviced. Look at new cars, drove C-Max Hybird, I fell in love with car and gas amounts used.

Carl D. Tate & Patsy M. Tate

Oct 22, 2015

My wife & were interested in buying new car. We went to Marshall Mize Ford and were treatedvery well. Our agent was very interested in our needs and was very helpful. We were very pleased with his help and information. We would recommend the dealer ship and agent to our friends and others interested in your services. We thank you for the time spent with us helping us throughthis process.

craig

Oct 22, 2015

Just bought a 2016 f250 so no repairs. Why does it take so long to finish the deal? Great people clean facilities

John D. Smith

Oct 20, 2015

I have purchased (2) trucks this year from Danny Watson at your dealership. Danny has done an outstanding job helping me with my needs.

tyler swindell

Oct 20, 2015

Joe centers and staff done everything they could do for me during the buying process. I love customer service Joe was able to give me and it was a wonderful buying experience. I would defiently suggest anyone looking for a vehicle to go see Joe centers and the rest of the staff at Marshall mize.

Happy

Oct 10, 2015

I bought a used(program) car, 2012 Ford Fusion, about 3 years ago from Patrick Owensby at Marshal Mize Ford. Fell in love with it! Wanted to upgrade, bought a new 2016 Ford Fusion. Patrick did an excellent job working his magic! Great experience with him and the rest of the team there!

Pam Garner

Oct 6, 2015

Our salesman was very helpful. Everyone was extremely friendly and made sure we were happy with our purchase. A very nice experience.

Mason123

Oct 5, 2015

Had a really good experience buying our new 2015 f150. Stop in and ask for Eddie Ackerman , he will work hard and treat you right.

Larry Taylor

Oct 3, 2015

I was impressed with the new Mustang and as usual bought it from Danny Watkins. This makes 7 years straight that I've bought a new vehicle from Marshall Mize and Danny.

Three Ford Owner

Sep 19, 2015

Service was performed as promised. The problem is not with the service performed but with administrative issues. Service required an appointment to be made 2 weeks ahead because there is a large backlog of cars awaiting service. It appears that the Marshal needs to hire more mechanics or cut back on oil changes and tire sales.

Jon Broyles

Sep 18, 2015

Everyone was super nice and helpful. The service there is amazing and got us exactly what we were looking for.

Frank Poland

Sep 17, 2015

Appointment was made. Arrived punctually, vehicle was repaired exactly as planned, on time and within estimate. I am very pleased with this dealer and will return for future service.

Pam

Sep 14, 2015

Jon was friendly and courteous. Had my oil changed in no time.

Emanuel O. Roland I

Sep 13, 2015

Great experience! I have been a valued service customer since 2001and I have had several majorrepairs (four wheel axis, blend door and air conditioning) on my 1998 Explorer that I was well pleased with the timeliness ,so when I decided to purchase a truck I figured this was the place to buy it. During the looking and selecting the right one the sales team was very helpful. I was able to drive each truck that I thought might be suitable for my needs. I would recommend the sales member and the dealership.

David Creekmore

Sep 12, 2015

The easiest purchasing process ever. We have purchased over 22 cars/trucks in our 48 year marriage this one was the best.

Langley

Sep 11, 2015

I only shop and get service at Marshall Mize Ford!

Mike B

Sep 11, 2015

Had routine service scheduled, they took us on time and completed the service early. they are always friendly and curtesy. I enjoy doing business with Marshall Mize Ford.

John47

Sep 10, 2015

Upon taking my Expedition to the Marshal Mize Ford dealership to check out a minor problem before it became a major problem, I was told that they were terribly backed up and that repair could take as long as a week. I was encouraged to make an appointment for a future data. I made the appointment for 3 weeks out with the assurance that they would get to it at the appointed time. I dropped off the vehicle on the appointed day and was cautioned that depending on what they found, it might take several days to fix. Giving them the benefit of the doubt I waited for 7 days before calling to check on the status. They had not even looked at the problem much less fixed it. I was given lots of excuses about their backlog... But 4 weeks? Give me a break. I took my vehicle to another Ford dealership where they could get to it tomorrow. I will not be going back to Marshal Mize Ford.

Christank1

Sep 9, 2015

My husband and I went in looking for a new car but not expecting to get approved due to just getting out of ch 13 bankruptcy. We were not only approved but I got the NEW car I wanted and was treated amazing. Great customer service. No pushy salesmen which was Definitely a huge plus for us. Will be back in the future and highly recommend.

Brenda

Sep 8, 2015

The internet process at this dealer made the car buying experience extremely fast and easy. Dylan was awesome to work with!

Brenda Austin

Sep 8, 2015

My salesman was Joseph Centers. He was great! I was a difficult person to work with because this was to be a 2 car deal. My daughter and I were both looking. Even though I was not happy the the first car, we came back and he did everything that he could to satisfy my needs. I am very happy with my car and my daughter is also. He should be your employee of the month. His service was excellent!

Donnie Gregory

Sep 8, 2015

Kevin Baskette was very helpful. He rode along during our test drive, explaining how to use Ford's SYNC system. He kept us informed during the sales process and did a good job of explaining the options (lower interest rate vs. rebate). Everyone was friendly. I would recommend Kevin and Marshal Mize.

Matt Ladd

Sep 5, 2015

They did a great job. Everyone was frindly and very helpful

Mike Smith

Sep 5, 2015

Sales group was excellent. The most infuriating part of my entire experience is this stupid survey. It is not user friendly and poorly designed. I suggest if you want more people to use it then you should scrap this one and start over. Is that enough words for you now.

justdancin

Sep 4, 2015

Great Dealership to work with. My salesman Eddie Ackerman was very knowledgeable, to the point, super friendly. Took time to explain all features and demo how they work. Love my new Ford F150 XLT Ecoboost. My second truck to buy from Marshal Mize. They are still doing a great job.

Paul Killian

Sep 1, 2015

Great experience. Treated well. Would recommend to friends and family. Johnny Del Valle is the best!

Dennis G. Tweed

Aug 31, 2015

Vehicle, 2011 Ford Fusion, had a recall on the steering system. Scheduled the service and waited. Was kept informed about the status and was actually ready before the promised time.

Charles Bagley

Aug 29, 2015

Service Representative was courteous explained all aspects of the work being done.

Betty Waters

Aug 28, 2015

The service that I received was very professional. The tech did a very good job in helping me with my car. Thanks to all who helped with my car.

James Reagan

Aug 28, 2015

The service crew at Marshal Mize Ford did an outstanding job on my car. They answered my questions and gave me peace of mind.

Daniel Reynolds

Aug 25, 2015

This is my fourth vehicle I have financed here. I am very satisfied with marshall Mize and there sales people

Sharon Willis

Aug 25, 2015

Sebastian Gray was our sales person and did a exceptional job! The entire sales, financing and management team were wonderful. Excellent service all around. Thank you for making my buying experience flawless!Sincerely,Sharon Willis

Grandmother

Aug 22, 2015

Sales person was rude . The worst experience I 've ever had .

TJ Garner

Aug 21, 2015

Very pleased with my experience at Marshal Mize Ford

Susan Bagli

Aug 20, 2015

Great service, very nice employees. They addressed my problems with my truck and fixed them all the first time!!!

Patricia Gross

Aug 18, 2015

As always, the staff was courteous and very helpful. They had a rental car ready and waiting and communication was excellent.

Doris Gray

Aug 15, 2015

Excellent except for what seemed long wait for parts. Two days.

Ernest Turner

Aug 15, 2015

I was contacted via Ford to take my car into the dealership for repair / evaluation of a safety concern brought to my knowledge by Ford. I contacted the Service Department and made an appointment to have my car repaired. I was told that the repair would take the greater part of the day and transportation would be provided to run me back home. Upon arrival at the dealership Service Department, the "tech" took my car and told me that it would not take much longer than 30 to 45 minutes and I should just hang around until it was done. In about 45 minutes, I was contacted and my car was checked out and ready to take home.I am very satisfied with the service I received and am proud that I waited because no inconvenience was encountered and I was treated very nicely in all aspects of business.

D.Z. Hogan

Aug 14, 2015

Everyone was very helpful, polite and courteous. Our purchase experience was a very positive one. We have recommended Marshall Mize to family and friends. We have nothing negative to say about dealership or Joseph the gentleman that helped us with our purchase.

Bob

Aug 13, 2015

Car was in for a recall. Dealer performed work as scheduled and was completed in time promised.

Kat Almlie

Aug 10, 2015

We love our Ford Dealership, Marshal Mize. Great staff! We have bought several cars from them over the years and each visit there is an outstanding experience.

Mike

Aug 8, 2015

I always enjoy purchasing my vehicles from Marshal Mize Ford . The salesmen and all the other people I had contact with were always friendly and very professional, they have gone that extra distance sometimes, helping me purchase the vehicles that I wanted, (I have just recently purchased my 4th vehicle from them , since Aug. 2005.) I have also used their service department in the past on repairs, oil changes, ect. and they have always given my vehicles great service on repairs . I look forward to purchasing another vehicle from them in the next 4 to 5 years.

Ben O. Boulware

Aug 4, 2015

The clean up was the only thing I can complain about

Gary C. Record

Aug 4, 2015

My family has purchased at least 5 vehicles from Marshal Mize, and we have been totally satisfied with the purchases and the continuing service. From the owner of the dealership to the sales staff to the service bay, it is evident that customer service is the primary focus of Marshal Mize.

Trucker smith

Aug 4, 2015

Sales person was excellent he came through with all promises in a timely manner

Mike Anderson

Aug 3, 2015

If anyone can get you what you want and the payments you want Marshel Mize is the place to go

Tracy Duncan

Aug 3, 2015

Fast service reasonable charge can always get an appt really quick

1angela

Jul 31, 2015

My wife Dianna took truck for service. Advised everyone was polite and courteous andthe service was done in a timely manner. I've used Marshal Mize for my service since I purchased my truck and also used the service for another Ford truck I purchased from Marshall Mize. Joe Rich

Gerald W. Johnson

Jul 30, 2015

Probably the best experience ever at an automobile dealership. Joseph Centers was excellent!Professional, efficient, courteous and knowlegeable. We enjoyed it! We got a wonderful triple yellow mustang! My wife and I are more excited about our new car than any others we have purchase!

Jerry Garner

Jul 30, 2015

My overall buying experience was excellent from the salesperson to the service department.

Mark Godfrey

Jul 30, 2015

The sales service was excellent and I feel I was able to negotiate a fair price on the vehicle I purchased.

Meow123

Jul 30, 2015

This was my third new car purchase from Marshal Mize Ford. As always, I left very happy with my decision to purchase. My salesperson, Jaime Raines, is very knowledgeable and never high pressure. I always feel confident in the advice he provides. Mr. Anderson made the actual buying process quick and easy.

marion

Jul 28, 2015

Awesome experience .thank you to all that helped me

George L.

Jul 23, 2015

I have two cars both purchased and serviced at Marshal Mize. They are a customer oriented company and we are very satisfied with their pricing and service.

Dustin Epps

Jul 20, 2015

I seem to always have good to great service when Andy Peak is involved, he truly seems to be the best. I was satisfied w/ my repairs and treatment at Marshal Mize,

Ronald Strickland

Jul 19, 2015

Excellent service department! Fast and efficient. Staff could not be more courteous.

Dina Clark

Jul 16, 2015

Jonathan was very helpful and courteous when it came down to my service. I definitely didn't feel like a female being talked down to as I have at some dealerships. I will definitely be going back for all of our Ford service needs!

MWF150

Jul 16, 2015

This dealer does what they say they're going to do on time and as described. You can trust their word and integrity. Top quality work.

Mark Timon

Jul 15, 2015

They worked with me. I went in with a really firm number/payment in mind. It would have been tough for them to get to that number. They came really close. I left with the car, with a 6 year bumper to bumper warranty for less that Kelly Blue Book value. I am happy and pleased

danny kovacevich

Jul 14, 2015

joseph centers my sales person was a pro he is a great sales agent very satisfed with him

vader123

Jul 14, 2015

Everyone loves to make a new purchase. A good sale is when both parties are satisfied with the transaction. I believe the sales dept provided the best price possible and I obtained the vehicle I wanted at the price I wanted

Gary C. Record

Jul 10, 2015

I and my family have purchased a number of vehicles at Marshal Mize Ford and have always been afforded excellent service at every step of the process. I plan to continue my relationship with the company. Service is always personable, professional, and exacting.

Larry F Howard

Jul 7, 2015

5 STARS service was great they also explain everything to me n my wife about the truck.Thanks for everything MARSHALL MIZE. Larry Howard

john g. yarosh

Jul 6, 2015

service was on schedule and timely. auto was returned clean after service. service discounts were credited on the invoice.

Pappy o the Mtn.

Jul 5, 2015

At the arranged time our babies date arrived, He introduced himself, explained what was planned forthe evening. He took her away, returning before curfew. He was a perfect gentleman leaving our girlin much better shape than when they left.His parents our well respected members of the community who want raise better, more responsible children every year.

Diego Parra

Jul 2, 2015

Ask for Joseph Centers. He'll take care of you.Awesome place, they do a great job.

jerry mckenzie

Jul 1, 2015

johnny dell was very helpful during the entire process of buying a new f-150

Robin Cramer

Jun 29, 2015

I went in to have my 60,000 mile oil change and they change the transmission fluid, spark plugs, and rotated and balanced the tires. Driving my car while leaving the dealership felt like I was leaving in a new car.

Jerry Bone

Jun 28, 2015

can't beat Marshal Mize Ford for service, sales, or friendliness.

Don

Jun 25, 2015

always managed and organized very well . In and out before estimated time .recommended thi dealership many times already, and will still recommend

James Murray

Jun 21, 2015

Everybody was helpful and our salesman was super nice .

SGoforth

Jun 18, 2015

Pleasant experience when I called in to make an appointment. Andy greeted me by name when I drove into the service bay and had me ready to leave my care within about 2 minutes. Was told that it would take about 45-60 minutes to complete my service and they would call me when my car was ready. I had walked to a nearby store and started walking back to Marshal Mize 40 minutes after I dropped off my car and they were calling me before I returned to Marshal Mize. Andy explained my vehicle printout to me and thanked me for bringing my car in for service. The lady who took my payment was very helpful and explained how to go online and get my rebate. Everyone that I encountered during this service visit was cheerful and helpful. I will continue to use Marshal Mize and recommend them to family and friends.

64ford

Jun 17, 2015

Our saleman Eddie Owensby made the car buying experience exceptional, he went out of his way to find the exact car we wanted and converted my wife from a Honda Accord(15 years) to a new Fusion.

Damehanh

Jun 16, 2015

The service was good and the people were friendly. It was done efficiently. I would recommend people I know to have their oil changed there.

Beth

Jun 15, 2015

I had the "works" oil change and tire rotation and I am completely satisfied with the time and the customer service that I received.

Robert Webster

Jun 15, 2015

Nice experience with personnel; Mr. Parker Maddox, the sales rep., was very helpful and straightforward with all answers, which I greatly appreciate.

shirley

Jun 14, 2015

Everything great, good salesman, this 2nd new car we purchased from this dealer,been great both times, only wish would have noticed didn't have fog lights, which my 08 had and I used every morning on way to work. Other than that love vehicle, (so far) Was approached by another person to purchase a different type automobile, but like this fusion better, and dealership has always serviced our vehicle without and delays, and courteously. I would recommend them highly.

jmeffert

Jun 13, 2015

We had a great experience in trading in our car and buying a new Ford Escape. We worked with Eddie Ackerman and he was very personable and made the experience very easy and fun. Everyone was quite nice and welcoming.

Kevinakins796

Jun 12, 2015

Scheduled an appointment and arrived early. They took vehicle right away and it was complete within 40 minutes. Everyone was nice, professional and quick. I will return for service.

Brett

Jun 10, 2015

Great service from Joe Centers. He was very courteous and did not waste my time.

Barbara Floyd

Jun 7, 2015

I was there for a scheduled oil change. I was greeted had my questions answered and was gone in less than an hour.

Mary crawford

Jun 6, 2015

Marshal mize has always have done a good job on car repairs

catian2717

Jun 6, 2015

the person with plenty of availability in helping the prosses to acquire a vehicle is as faster and better for the customer are very happy ,with the help from the always ready to tonics to client delivery,thak you very much for all these years that e have punchased our vehicle in this agency to Marchal Mize

RodneyLambert1234

Jun 6, 2015

Great communication from start to finish. Contact was made by Cody to myself keeping me informed of the progress being made. Cody was very informative about the status of the vehicle and helpful in coordinating the pickup of the vehicle due to work schedule.

Jim Swafford

Jun 5, 2015

Service on vehicle was excellent. Service personnel are always courteous and very responsive. I have 3 vehicles which were all purchased at Marshall Mize and have all of them serviced there as well.

Gary Mitchell

Jun 4, 2015

We are extremely happy. The salesperson Chancy Deakins was so very helpful and extremely patient with us. We asked so many questions, and I'm sure many of them seemed "dumb". He answered every one of them. He really worked to find us the car we wanted and in our price range. I can't say enough. Everything in the process went so smooth. We will be a repeat customer.Thank you!

Ashley

Jun 3, 2015

My salesman was very knowledgeable and helpful! I am very pleased with my experience.

Patricia Gross

Jun 3, 2015

We have purchased 2 cars from Marshall Mize Ford in Hixson, TN. Both experiences were extremely pleasant. Our salesman, Dee DeSutter was friendly, knowledgeable and not high pressure in any way. He asked questions and showed vehicles that met our needs. Any service work to our car has been handled with no issues. I recommend this dealership highly.

Peter Wuilliez

Jun 2, 2015

Marshal Mize Ford gave me a better deal than Larry Hill ford here in my town

wb

Jun 2, 2015

great sales person knows a lot about each car took the time to explain things

Bill Heim

May 31, 2015

I have been using Marshal Mize service facility ever since we bought our 2013 Explorer. It was immediately recognized to be a step change from a another dealer's experience which had become concerning. The Mize service facility continues to impress us in their process to log in the vehicle, ask the right questions and be attentive to our questions. The turn around time is also remarkable. I also make it a point to visit the salesman briefly who was responsible for our purchase. Everyone always is pleasant and helpful. Great job from a great team.

donnaglilley

May 31, 2015

The dealers were extremely professional and provided me with a wonderful new car. I am especially grateful for Thad Narramore, Greg Grayson, and Sebastian Gray for their help in making this purchase go so smoothly. I recommend Marshal Mize Ford to anyone who is looking for a good deal purchasing a car.

Dawnthornton143

May 30, 2015

Marshall Mize and Kevin baskette took wonderful care of us. We bought three cars in a couple of weeks and couldn't be more please with the experience! The whole process was a breeze! I don't like pressures situations and Kevin made sure there was no stress at all!

bernardsf150

May 29, 2015

Service Department was very professional and service was completed on schedule. I was informed what would be checked on truck for safety, all fluids and general maintenance requirements

Lady Diana

May 26, 2015

Worse experience ever after the car was chosen.Greg Grayson the salesman was good to work with, but once the deal left his hands it went to xxxx in a hand basket. Thanks to Toyota of Cleveland I was able to get the perfect car with the perfect sales and finance folks.

jms412

May 25, 2015

I went into the dealership just looking at a used car and came away with the car I really wanted. Had a great experience with the saleman and how he was able to make the sale happen. Everyone was very nice and williing to help me in any way.

LoveMyEdge

May 23, 2015

New Auto, so first Check-up for it. Typical L-O-F & Tire Rotation. Worked with Andy Peek and was very pleased with his attitude and courteous assistance, Explained in detail my few questions for the 5000-Mile Check-up. Nice young man!!!!!

Larry Akens

May 22, 2015

My 2013 Ford Edge displayed a door ajar alarm while the door was closed. I made several calls to the dealer, Marshall Mize Ford, and found their service advisors to be more than helpful including telling me how to clean the locking mechanism. That worked for a temporary period and then I called again and they suggested I bring in the car for them to check. Bottom line is they make the repairs at no charge to me even though technically I was out of warranty about 1,000 miles at the time I brought it in for service. I was treated with courtesy and can't say to much about the kindness and concern of my service advisor, Bobby Howard. I explained this was the vehicle my daughter drove daily and I need it to be as dependable as possible. He fully understood and worked with me to get the vehicle repaired. Thanks Bobby.

iced sunshine

May 20, 2015

Great service from the time I started looking, emails and phone calls returned promptly, great service. very easy to get appointments, results of service explained.

nitebird

May 20, 2015

I have purchased two super duties, an E-250, an Explorer, and the latest a Transit from Mize, and all 5 times my sales rep was Patrick Owensby. Patrick makes buying a vehicle fun and stress free, as does the entire team at Mize. If you are looking to buy a Ford new or used...see Patrick for the best honest deal in Chattanooga.

Chris

May 19, 2015

Great place with great people will purchase there again

Parker

May 19, 2015

My truck looks just like it did before it was backed into. They even washed and cleaned up very good.

peaceisa4031

May 19, 2015

Excellence All The Way. Everyone we dealt with was friendly, helpful, but not Pushy. We did not feel pressured to buy and did not feel as if we had to rush the process. We will Purchase Our Next Vehicle From Marshal Mize.

Bill Cohen

May 16, 2015

Very pleasant experience. Great salesman. Knowledgeable and helpfull.

xjlr126

May 10, 2015

Andy is great He is always ready to help. Andy knows customer service and knows the product he is working with. He was awesome service advisor.

JudyRRR

May 9, 2015

Dee DeSutter is the BEST salesman ever! He has helped so many people I know get a new car even with less than perfect credit scores but treated them with dignity and not like they were beggars!! He is truthful and will educate you on your purchase. Dee will look at your whole circumstance and help you figure out what you can afford and what will work for your family. He takes the time to sit in your new car with your and show you how to use the technology in it. Never rushes you into decisions and I have never seen him be disrespectful ever! I will use him again and again and always recommend him! Thanks Dee! Also his back up people is the credit dept and signing docs were awesome and I do really like getting my cars serviced at Marshall Mize too...always happy with their service!

racing22red

May 8, 2015

Jeremy was very helpful, he took the time to explain what was being done on my F-150, and what maintenance will need to be done on my next visit.

Nathan

May 7, 2015

The service was very quick and they were very professional.

Denjis08

May 4, 2015

Excellent service!Made sure work was completed quickly. Responded with all information needed to complete recall to Ford. Would use again as needed for both our Ford vehicles.

jersey

May 3, 2015

Johnny, the salesman, was very nice and accommodating; however, Kris, in finance, was unpleasant to deal with and will not be used for any future transactions.

Ray Barr

May 2, 2015

I found scheduling the appointment to be one phone call. Time for service was available during a time frame agreeable to me. Service manager was courteous, service was prompt and efficient. My wife and I were pleased with the overall experience.

no

May 2, 2015

The salesman was very knowledgeable about the car that we purchased, and make every effort to find the care that we wanted to purchase. He found the car that we wanted.

bluegrass

May 1, 2015

The work was completed satisfactorily and on time. The employee was courteous and kept me informed of the repair work as he said he would. Can't ask for more.

Steve

Apr 29, 2015

Great experience in purchasing my new truck. I actually ordered it and it came in exactly as expected.

undersea

Apr 28, 2015

I contacted the dealership via Internet to inquire about a vehicle of interest. I recieved a very quick response and the sales representative was extremely helpful. He answered all questions and found the exact vehicle I was inquiring about. He also made a video for me to see the car in advance. I asked for a quote and received the information. We then set a time to meet to look over the vehicle. I obviously made the purchase. The sales rep Dylan Calkins I highly recommend. I finalized all of the paper work with the finace manager Kris Stedman. I am extremely happy with my new car purchase and encourage others to visit Marshall Mize Ford for a no pressure best deal experience.

oneterrifichog

Apr 26, 2015

This is the third time I have gone to Marshall Mize. Dee Desutter has been the sales person I have worked with every time and I find his easy style very positive for purchasing.

Louise T. Williams

Apr 24, 2015

Very Satisfied with my overall service. The service Tech Advisor (Cody) was very helpful in explaining the vehicle inspection of my vehicle. Very good on advising me what repairs my vehicle needed.

z_matt

Apr 23, 2015

I went to look at a car I waited 20 min staring at a car while at least 2 sales man watched me from the doors. The sales man that finally came over was rude and use a few extremely inappropriate words. I have seen other good reviews on him so I hope he was just having a bad day.

Mike

Apr 22, 2015

Completed a complete review of the operation of the rain sensitive windshield wipers. Found no problems. However , a through review of the operation of the system was performed and the owner was informed on how the system operated.

redward513

Apr 22, 2015

The service dept is one of the best in this area. I was immediately greeted upon arrival, met with my appointed service tech and waited a short time for the service work. Everyone was extremely nice and the service was fast and complete

Joshua

Apr 20, 2015

Called them looking to purchase a new ford escape and was able to get a deal that both me and my wife could live with. Took it home with us that t day. The whole process was much less painless that dealing with the local dealerships here in north Georgia. I will be coming back to them for my next vehicle.

Bluesonia

Apr 20, 2015

My poor salesman has had to wait for many months for this review. Though late I wanted to express my thanks for all he did to get me in my new vehicle. I really enjoy driving it!!!I was going to purchase something else but wasn't really happy with it and sadly was keeping those thoughts to myself but he sensed something and we went looking at the Escapes and yep I bought it.Thanks for everything!!!!

babtsg

Apr 19, 2015

I didn't feel pushed or persuaded in any way but I felt that the manager should have worked a little more with me on price, but I'm okay with it just trying to save a little more money.

Hanselhouse

Apr 18, 2015

We found a car that more than meets our needs. Everyone was kind and helpful. I highly recommend Eddie and Marshal Mize Ford to anyone.

Diana Skates

Apr 17, 2015

I just want to say our experience with Johnny DelValle was outstanding. He went out of his way to help us purchase our fusion. When we first went to the dealership we dealt with Dylan the Internet sales rep. He judged us and blew us off. I just wonder how many other sales have been lost because of his lack of trying or by judging people. Johnny knew our credit wasn't A-1, but he went over and beyond to help us and to make us feel important not less than.We will definitely recommend Johnny to anyone we know looking for a new or used car as he will be honest and do them right.

New4X4er

Apr 17, 2015

Mr. Watkins was patient, pleasant, and very helpful throughout our buying experience. Mr. Cooley found a way to offer us a special deal on a new 2014 truck when the 2-year-old truck we planned to buy didn't work out. Thanks to you both.

Danny Grant

Apr 16, 2015

Overall I am satisfied but I think it took too long to get the part.

Dustin Epps

Apr 16, 2015

Andy is great! I was very glad he was able to help me last week.

Ed Barham

Apr 16, 2015

Great job, Gregg Kraft got me taken care on time! I was happy with service and personnel

Joh D. Smith

Apr 16, 2015

I did not get my Sirius radio turned on as promised. However, I would still buy another vehicle from this dealer and the salesman who helped me.

Rosia

Apr 16, 2015

Buying or leasing a car normally is such a trying experience. Patrick at Marshal Mize assured me that he would work with me and understood my frustration. I was pleasantly surprised - he was being honest. He understood that I wanted a great deal, not to feel pressured or duped.He provided the information that I wanted and he was with me every step of the way. I test drove three different vehicles and was a little indecisive - Patrick was patient and I chose the right vehicle for me. Overall a pleasant and rewarding experience.

Tennessee teacher

Feb 26, 2015

After two good experiences with the dealership, I had a terrible one. I wanted to trade for a Cmax. I was told I could only have white or black. I was also told I was going to have huge payments over 700. I was told by a sales manager that if this other person wanted my trade, I would get a better deal. After buying two previous cars from this dealership I felt a little upset. Needless to say, I went elsewhere, got a beautiful red Cmax with nany more features than what they showed me, and my payment went up only three dollars. Loyalty means nothing and I would not recommend this dealership to anyone.

BJ watkins

Feb 19, 2015

My daughter purchased a car from this dealership, used of course but how that staff of women over there talk to u is very unprofessional,rude,and very displeasing to any customer. Some salesman are great but the ladies are very rude. I would not send anybody to this location to purchase a part let on a vehicle. The managers there need to send them back to customer service training. ETHICS IS A MUST. HUMBLE YOURSELVES. YOU NEVER KNOW WHAT TMRW BRINGS NOR WHERE YOUR HELP WILL COME FROM.

Rachael

Feb 12, 2015

Just bought my first new car from Marshal Mize and it was the best experience I could have asked for! I felt totally comfortable. They didn't pressure me into anything I didn't want to purchase and I felt very confident that they knew what they were talking about. I shopped around at a few different places and they definitely gave me the best deal! I would recommend Marshal Mize to all of my friends and family. Very satisfied customer!

armywife060

Jan 13, 2015

My husband and I have been trying to get into a new car for years and thanks to the wonderful people at marshal mize we were able to get a new car. Thanks so much.

Bill J.

Oct 8, 2014

Really good experience, and that rare in the car industry! Todd knew all about the cars (and trucks) and allowed me the time to think it over with NO PRESSURE! Price was great as well!

Mirand . young

Aug 16, 2014

I went in trying to do a trade in we went thru the process and all that welk when it was time to speak with the manager mike i do believe well needless to say that he was very rude thought he was better than us just flat out the worst manager ive ever met im a assistant manager and i could never treat one of my costumers how we was treated i will never go back there nor will i ever recommended anybody to.gothere

nitebird

Jul 8, 2014

I recently found myself needing to upgrade my Super Duty truck. I happened to be out of state and stopped in to look at a new truck. The dealer there made a me a good offer, but as my wife immediately pointed out to me, "we purchase our cars from Patrick". We returned home and went in to talk to Patrick, he ordered the truck i want and the deal he offered was even better. All of our Company vehicles came from Marshal Mize as well. Patrick is fun, professional, and I must say is one of the most ethical, and honest salesman I have ever dealt with. Suffice to say Patrick has integrity.Thanks,Wayne

spaceeyes

Apr 22, 2014

I would like to thank Ford motor Company and Marshall Mize Ford for the most pleasant car buying experience of my life. We recently purchased a Ford Fusion that my wife and I love. The car is the nicest vehicle we have ever had. Our experience can only be attributed to Marshall Mize with whom we have done business before but especially to salesman Chris Stedman. After going to the Ford web site and expressing our interest we were connected to Chris. He is a consummate professional. I have always been turned off by the strong arm tactics from other local Ford dealers trying to pressure you into buying a vehicle. Had that been the case I would not have purchased a car with Marshall Mize. Chris maintained contact with us without being pushy. He identified the type of vehicle we wanted and the payment range we needed. And after some searching found the car we wanted. He was courteous very professional, had excellent product knowledge, and overall made it a pleasant experience. For those reasons we will and have recommended Marshall Mize and Chris to friends and family who are in the market for a car.James & Deborah Johnson

allenreeves26

Mar 27, 2014

Tim Hartley and chopper lamer is the best person to go through to get a car from and Marshall Mize Ford is the best dealership to go get a car from and I like our car that we picked out and we love Tim Hartley and Chopper Lamer I recommend Marshall Mize Ford to get a car from

Mattweb7

Mar 25, 2014

My family and I only go to marshal mize for Johnny del. I will not buy a vehicle from anyone else. I tell everyone I know to go see him.

mblackburn8706

Mar 20, 2014

My experience with Marshal Mize was excellent! I had tried to get Larry Hill to help me (I dont live in Chattanooga) but they wouldnt even try. My car would turn off while I driving down the road. Being pregnant and having a 2 year old, its pretty scary for your vehicle to just shut down whenever it wants to! Turns out there was a recall on my vehicle but Larry Hill wouldnt even take a look at it without charging me $85/hour. I sent a message to Marshal Mize and they returned a call to me within a couple hours. I was very impressed. They told me to bring the car in right away and they would take a look at it. They had my car fixed in a few hours with no charge. Thanks so much Marshal Mize!!

Kelsoaries

Mar 19, 2014

They made it possible for me to have a reliable car at a very affordable price! And the sales consultants are so easy to talk with, they listen and take in consideration your wants a needs before just showing you a vehicle. They're all very professional and patient. I am a first time car buyer and they just made the process a lot less overwhelming and stressful.

Savagesid58

Mar 7, 2014

Dylan is a VERY Kind, Courteous,Caring,Attentive, Respectful, Knowledgeable Young Man ! We Felt Comfortable and Informed about ALL our Marshal Mize Experience THANK YOU !!!!!!!!

MRSCAT46

Mar 4, 2014

When i arrived on the lot i was greeted by Kevin Line. He was very pleasant and knowledgeable. It was around 4 when i arrived so we were unable to complete the deal due to my previous credit issues. Mr. Line worked diligently and by noon next day he had gotten me approved at the lowest interest rate i have ever had in my life. My payments are so low i couldve afforded two cars. lol...i really appreciate his hard work and i love my vehicle. Oh and it had very low mileage too.

Rachel_37307

Mar 4, 2014

I recently purchased a 2014 Ford Escape from Marshal Mize Ford. I was very satisfied with my experience there. The salesman that I dealt with was Patrick Owensby & I would highly recommend him to anyone that is in the market to purchase a new vehicle. He was very helpful and completely answered all of my questions that I had about the puchase and about the vehicle itself. I was very comfortable dealing with him & didn't feel like I was being mislead by him or persuaded into making my purchase like you hear about happening at some other dealerships. The gentleman in the finance department was also great to work with. I felt that he did his best to get the best financing for me and went over all of my paperwork with me very thoroughly. Again, I was very satisfied with my experience at Marshal Mize. They exceeded my expectations and I would definitely purchase from them again!!!

JEH69

Feb 27, 2014

Marshal Mize Ford met all our expectations and went far beyond the normal to help us. We had a special situation with replacing our vehicle following an accident and the Marshal came through in flying colors.

tanderson03

Feb 25, 2014

Tim Hartly and the staff at Marshal Mize Ford were really great! They were very friendly and went above and beyond to help me buy my car and my husband buy his truck. I would recommend Tim and everyone at Marshal Mize Ford for their car buying needs!

Bnetusil

Feb 22, 2014

This is the 2nd car my wife and I have bought from this dealership, and Mr. Centers. They have done a fantastic job both times. We will continue to utilize this dealership for all of our future transportation needs.

jga91860

Feb 22, 2014

Everyone at the dealership was very friendly and helpful. Danny Watkins showed us around the lot and we picked a Ford Focus and he was very knowledgeable and showed us all the features about the car. After we took the car for a test drive, we came back and Danny went over the price of the car and explained all the figures to us. Then we went to see the finance officer and he went over every document and explained what each one was and answered any question we had. The whole experience was hassle free and everyone was very friendly and just wanted to make sure we were happy like we were part of the family. I would recommend anyone to see Marshal Mize Ford when buying a new or used vehicle.

PrestonBeasley

Feb 21, 2014

Dylan made everything super easy and the process went without a hitch. They were very accommodating throughout especially since we were from out of town. Truly a great car buying experience.

virginiakholcomb

Feb 21, 2014

We are pleased with the vehicle we purchased from you. The Edge 2013 is a great ride and we really like it. We chose Marshall Mize because we had bought other vehicles there and my son bought his vehicle there and Johnny Del Valle was our sales person and he is a very good one. When I called him and told him I needed a new vehicle he was very nice and eager to help me and I appreciated that very much. I think he is dedicated to helping people get what they want. When it comes to the paper work I think its complicated. To many figures are given and it get a little confusing but I still think if I had to have another car I would trust you all with the jobSincerely,Virginia Holcomb

lanaholt

Feb 14, 2014

Please allow me to begin with the fact that I am 41 yrs old and I just bought my very first "new" car!! I was always afraid to even think of buying new. I never thought I could. Dylan at Marshal Mize is AMAZING!! Jim in financing is a pretty amazing too! Each and every person in the dealership that I saw were above and beyond friendly. I can't remember everyone's name but I do know that I would truly recommend this dealership to anyone that is thinking of purchasing a vehicle (new or used). My credit isn't perfect and I still got my little 2014 Focus at the 1.9% interest rate. that was one of the best days I had ever spent out in the cold looking at a new car. Thanks Dylan, I wish you all the happiness in the world with the new baby too ? my life is so much better these days too thanks to you and Marshal Mize Ford

varner2

Feb 7, 2014

A few days prior to visiting Marshal Mize Ford I had purchased a vehicle of another make and was very dissatisfied with my purchase. Upon arrival at Marshal Mize I talked with Mr. Narrmamore who introduced me with Johnny Del Valle. Johnny showed me around the dealership and to the type vehicles I described to him that I was interested in. Johnny was very knowledgeable of the vehicles and able to answer all my questions on the spot. He and Mr. Narrmamore worked together and gave me, what I felt, the best they could. Johnny was helpful after we finalized the deal in assisting me by explain how the electronic devices worked, operation of the vehicle, warranty and service issues, etc. Since the purchase he has contacted me a couple of time to make sure I was pleased with everything and to offer his assistance. Johnny has made me feel he has my interest at heart. It's been a pleasure doing business with him and were I to be returning to Marshal Mize for a future purchase I would want to deal with him.

Volfan82

Feb 7, 2014

I bought a new 2014 F250 Lariat and have bought 6 total cars either for myself and my wife or other members of my family, Johnny has sold me all 6 vehicles. He is a great salesman and even a greater person. He always finds what I want and works hard to get my deal the best that he can. I am extremely satisfied with Johnny DelValle and have already recommended him to my friends. Marshall Mize is very fortunate to have such a dedicated and friendly salesman. He is the best.

CarolWeaver

Feb 6, 2014

I had the pleasure of working with Kevin Baskette in 2011 when I bought my first Focus. He was great - very helpful and worked hard to find me the exact car I wanted - there wasn't one on the lot at the time, but he found me one within minutes and I had it within a couple of days. Two weeks ago, that car was totaled when someone turned left right in front of me. I called Kevin and told him I was once again in the market for a new Focus. I told him my criteria and again he found me the car I wanted. When I showed up at Marshall Mize, he had several cars already picked out for me and it was a no-brainer choosing the one I wanted. I recommend Kevin and Marshall Mize to anyone who asks.

sjboyer

Feb 4, 2014

Our purchase experience was very pleasant. The staff was very professional and we didn't feel pressure in making our decision to purchase our Ford Escape. Johnny was very knowledgeable about the vehicle and answered all our questions. He made me feel like he genuinely believed in the Ford product.

My1stGoldwing

Feb 2, 2014

The reason that I chose Marshal Mize Ford for my purchase is that the former dealership that I had been loyal to for the past 30 years could not give me the great deal that Marshal Mize did. I was looking for for a reasonable monthly payment and someone who would give be a good deal on the vehicles I was trading in. Marshal Mize did both. My salesman was Patrick Owensby and he worked hard to find the vehicle I wanted and that I could afford. He was very friendly and very helpful and I actually enjoyed my buying experience. My finance manager was Ray Sheets and he was also friendly and pleasant to work with. In the future Marshal Mize will definitely have all of my business and my loyalty. They had already earned all of my service needs on all of my previous vehicles.

Taurusgirl

Jan 31, 2014

I don't have good credit, and everyone else I talked to had me do credit application online , 1 of 2 things happened when I did. I would get a call back saying "sorry can't help you" or they just didn't call me back. Not Marshal Mize Ford, Dylan called me back, asked me a few questions and said "I think I can help you", I almost didn't go because I thought he was "full of it". Gosh was i wrong, when I got there he introduced me to Robin. Robin told him to find me a car at a certain price, within an hour I was driving away in my new car. Thank you Dylan and Robin, I will definitely be back to Marshal Mize Ford for my next car!!!!!!

DaMc

Jan 28, 2014

This is my third vehicle from Marshal Mize. First experience with Patrick Owensby, who was very friendly and informative. He answered all my questions and I had alot of them since this is my first car with all the bells and whistles. He even paired my phone with the sync system to get me started! I really am happy with the quality of service and would recommend them to anyone who is looking for a good selection of vehicles and hassle-free service.

MattPope

Jan 25, 2014

When I told a few friends that I was looking for a new Ford truck, they told me I had to go see Todd Dyer at Marshal Mize Ford. When I arrived, Todd introduced me to Kris Stedman who showed me a full line of 2013 Ford F150 Supercrew trucks and that was exactly what I was looking for. My new Ford F150 truck runs great as a family vehicle and working truck. I couldn't be happier with my purchase.

CAHENNESSEE

Jan 24, 2014

My husband and I purchased a new 2013 Ford Edge on Monday Jan 20 2014 from Marshal Mize Ford in Hixson Tn. Our salesman was Dee Desutter. He was great in working with us.We are very pleased with our experience . Thanks to all!

billfreels

Jan 20, 2014

Eddie ackerman was great to deal with. I told him I wanted a v6 engine in a car and he showed me the new 2014 Taurus. Got me a great deal and I am very pleased. Go see eddie Ackerman.

Hutcheson1

Jan 17, 2014

We were extremely pleased with Greg Morgan and Kris Stedman. We started out with Kris, the Internet Salesman, but ended up with Greg and could not have been happier! Greg knew all about the choices we were considering and pointed out their differences. Greg came out immediately when I stopped in the first time, and after I stated "we were working with Kris", Greg said he was just there to help out and answer any questions while Kris was busy with a customer. When we returned a few days later it was Greg who was right there and went on the test drives with us. We would definitely recommend Marshall Mize and especially Greg Morgan to our friends and family! Thank You for a great buying experience!

joemondragon

Jan 16, 2014

We were greeted by friendly staff at Marshall Mize when we first began looking at vehicles. They were courteous, friendly and helpful without being pushing or forceful. We had the freedom and time to look at as many different vehicles as we wanted to without being pressured. We fell in love withe the Edge, it was everything we wanted in an automobile. The finance department was very helpful, giving us fair trade in value on the car we traded in.All of our experience at Marshall Mize was excellent. We look forward to doing business with them again in the near future. Thank you.

mrsb1986

Jan 16, 2014

Went to dealership to look and see what they had on the lot not knowing they had a jeep. We were approached right at the beginning and asked for Patrick and he was out of town. Kevin offered to show us around and even sell us a car for Patrick since we knew him. Kevin gave us great service and sold us our Jeep. I had to call Patrick and see if he could locate a owners manual for the car and he said he would have one to me in a week. Both salesman have been wonderful to deal with and I would recommend anyone to go buy a car from either salesman.

55handymanwagon

Jan 15, 2014

I was so impressed with the people there. I was greeted at the door By the Manager and he was the first to test drive my trade in and didn't waste any time in getting things moving for us. Kris was just great with selecting a truck that met our needs and at the price we could afford. after we made the deal Kris took us to the service department and introduced me to the service manager and he told me about all the things they offer in there department. It was such a pleasant experience.

tower93

Jan 15, 2014

I had experienced horrific customer service at Larry Hill Ford and arrived at Marshal Mize defeated and upset. Dylan immediately put me at ease and Eddie went out of his way to make me feel better. They treated me with respect and kindness and were not pushy, which I really appreciated. Kevin fought hard to get me the best financing available. They checked in and kept me updated through the whole process. They have won a lifelong customer and I've told everyone about the excellent customer service. I have not one thing I can complain about.

g00dwin1

Jan 14, 2014

F350 truck was towed to Marshal Mize under warranty. Service department at Marshal Mize informed Ford Motors that my husband was reponsible for the rear axle breaking. They stated that he had to cause the break. Frank was hauling our John Deere tractor that weighs 3480 pds on a straight paved road. We had a witness to the incident. Marshal Mize refused to contact the witness. Ford Motor then denied the claim. We went to pick up some keys that were in the truck and service placed all the bearings in a box in the back of the truck and it rained 1 1/2 inches. That was very careless and unprofessional. These parts should have been placed in the cab. Then we decided to tow the truck to Mtn View Ford. Marshal Mize Ford was being very difficult with the tow truck driver. It took him 1 1/2 hours to get the truck. The service department at MTN View Ford states that there was an issue with the bearings. It should have been covered under the warranty. Estimated cost to fix is about $2800. My husband tried to discuss the issue with the owner and he just ignored him. We have purchased two trucks from Marshal Mize in the past 3 years. Never again! The only person that was professional and friendly at Marshal Mize Ford was our original salesperson, Eddie Owensby. He's a great guy.

xtrmpoloskier

Jan 10, 2014

Right from the start my experience was different compared to the other dealership in town. Patrick immediatly took me over to the truck area and showed me the various options that were available and we were test driving vehicles shortly after that. Across town we spent 30 mins there and I had to basically push and urge the salesman to go and get answers to my questions. We left not looking at a single vehicle.Patrick on the other hand was very knowledgeable and answered my questions promptly.

Eyecare1

Jan 9, 2014

I was looking for a specific Ford Raptor in my local market in Olive branch , MS. They informed me that unless I ordered the vehicle they would not be able to get it as I wanted. I searched dealer inventory on line and learned that my vehicle might be available in Chatanooga. After a request I learned that the vehicle had an estimated arrival date of Feb 2014. Dylan told me he would contact me when it arrived. Luckily the vehicle hit your lot on New Years Eve and and I got a call the day after New Years. I made plans to travel after a tentative value for my trade was arranged. My duaghter and I were able to drive the truck and while we were waiting on paperwork, Dan Bastnagel and I recounted that he was a prior patient of mine in Olive Branch and this conversation kept us entertained while the transaction was completed. It was a great experience!I did pay more than I had hoped for the vehicle but got exactly what I wanted. In the end I was happy that I made the 400 mile trip to get my awesome Raptor! Thank you to Dylan, Dan and Mize Ford !

JamieFulmer12

Jan 8, 2014

This is the fourth vehicle I have purchased from The Marshall, the last three with the assistance of Danny Watkins. Danny has always been very helpful and trustworthy. I have recommended Danny and Marshall Mize when asked about the Ford Raptor I purchased in 2011. In addition to Danny, Dan and Thad from sales have been very helpful. It is very comforting to walk in to the showroom and three people can call you by your name! I will continue to use Marshall Mize and Danny Watkins, Thad and Dan in helping choose my next vehicle.

Martmar911

Jan 8, 2014

I started off looking at several different dealerships on line from various manufacturers and had sent email questions to 3 different dealerships describing my interests. 2 of the dealerships were Ford and the third was Dodge. I emailed all 3 around the same time 6pm Monday night. I knew it was after hours and honestly did not expect to here from any one until the next afternoon. I had an email from Marshal Mize early the next morning giving me some good info about the inquiry made the night before and I had asked a technical question. Dylan was the first responder to my question. I would also like to say that I was impressed that not only did he answer my question but he did it without using some high pressure sales pitch. I then was messages by Kevin the internet sales manager once again not to add pressure or a sales pitch but just to ensure I was receiving great customer service. I was originally going to use my bank to finance the new truck which was taking longer than it should have. At this point after talking to Kevin he said that he could find out the banks rate for me so I agreed. Within 30 Kevin messages me to let me know that everything was approved. So I asked " What's next?" Kevin said " come pick up your truck". After arriving at the shop where Chris and Kevin were waiting for me they did a great job showing around the truck and ensuring it was clean and ready to go. Ray did a great job going over the financing options and ensuring I had no questions. This was the least stressful and satisfying vehicle purchase I have ever had. I am a manager for Home Depot so I know what great customer service is......So do the associates at Marshal Mize Ford.

BBest1

Jan 6, 2014

As I told Greg once we completed the deal, I have nothing but great things to say about him and the numerous dealership personnel with whom I worked. I had visited several dealerships in the area, Ford and otherwise, and these guys were able to put together the best deal, and relatively quickly considering the undesirable position I was in with my previous lease. Upfront, no smoke screens or gimmicks, which allowed us to progress quickly and get the car I needed. Very appreciative of their work to find the exact car I wanted.

chadros

Jan 6, 2014

We were treated in a professional manner by Greg Morgan of Marshal Mize Ford in Chattanooga, TN.He was knowledgeable about the vehicles we test drove and was patient with us (we drove a number of vehicles). His positive and pleasant demeanor made it easy for us to talk with him about our automotive needs.

enviroguy1

Jan 6, 2014

Very easy vehicle purchase. No pressure and they all worked hard to put the deal together. This was my first purchase from this dealer but won't be my last. Would highly recommend this dealer.

Kim Stephenson

Jan 6, 2014

First I would like to say I was recomended by my brother who is a customer of Marshal Mize Ford, and to see his salesman Joseph Centers. I was very impressed by the friendlyness of your staff. Joseph was very helpful to find a car that suited me. I most definately will recommend Marshal Mize Ford to anyone wanting to buy a car.

ada13

Jan 4, 2014

Eddie Ackerman helped me get over price shock of buying a new truck. We looked at all the options of new and used trucks and finally decided on a F-150 supercrew cab 4x4 with the chrome package. I looked at several other dealers and Marshal Mize had the best price. Eddie did a great job of looking for all the price rebates to get the best deal for me. He was very easy to work with and was very knowledgeable on the Ford products and all the options on used trucks. I would highly recommend him to my friends as a person to deal with when buying a new truck. I appreciate getting the final price quote as the out of the door price, getting the discount price on bed liner and floor mats, a tank of gas, taking care of all the details of insurance, trucks loan, and showing all the services of Marshal Mize.

ajpalmer77

Jan 2, 2014

Dylan Calkins and Marshal Mize Ford provided attention to detail, competitive pricing along with integrity and made the entire buying experience most appreciated. Dylan listened to my wants and needs and made sure I got exactly the vehicle I wanted within my pricing parameters. I am well pleased.

BDL

Jan 2, 2014

We went shopping for a used car and found out we loved the New 2014Ford Fusion best. It has great features such As gas mileage and hands-free everything, looks super sporty too. Patrick was very pleasant to work with. By the time we were finish we thought he was one of the family. We weren't only pleased with him but the whole establishment. Thank you Marshal Mize and Patrick.

Mccawleysj

Jan 2, 2014

This is my second Ford Truck I have purchased from Rick Starnes. I have been very pleaded with his outstanding service. Rick has been very professional in all aspects of working with me. I look forward to the excellent service in the future. The service dept. does a great job . I would also like to thank Thad for his help.

RandyFerree

Jan 2, 2014

We were in the market to purchase an SUV and we visited two different Ford dealerships within 30 minutes of our house. Both of those dealerships had vehicles we kind of liked, but wasn't exactly what we wanted. Even after letting them know we were looking for something more, both places were extremely pushy on trying to talk us into liking something we didn't. I work from Knoxville to Chattanooga, and we looked up Marshal Mize's inventory online and they had some SUVs that we were looking for. We made the 109 mile trip down there to just look at what they had. From the moment we pulled in at the dealership, the excellent customer service began. We were met by Danny Watkins who showed us the couple of vehicles, and pulled it into the service bay so we could take a very good look at it in the lights. It was late, and close to closing time, so they just told us to take the vehicle home for a demo ( remember we drove 109 miles). They filled it up with gas and on our way we went. The next day, Dee Dee worked through all our paperwork, and kept communicating with me throughout the day. I was never left in limbo on what was going on. Step by step, we were informed. Jamie Stewart worked on our loan, and we were able to come to an agreement on what we wanted to pay without having either party sacrifice too much. In the end, when we went to sign everything, Mr. Stewart had worked out an even better deal. The paperwork process was quick, well organized, and very painless. After the paperwork, Dee walked us through the entire vehicle, showed us how everything worked, and explained the navigation system ( which is more complicated than the US Government!). My wife was thrilled by the service, and. I have told everyone I know on how awesome of a buying experience we had. I have purchased several new and used cars over my lifetime, and this by far, was the best shopping experience I have ever had from start to finish! I will definitely purchased my future vehicles from here, even if it means driving 2 hours and 109 miles!!!

weshigdon

Jan 2, 2014

I would recommend Marshall Mize and Johnny Del Valle to anyone in search of a new car. I feel like I got a great deal on my new Edge and it was a very painless experience. 5-stars.

Aimeeborders

Jan 1, 2014

This dealership was excellent! On the busiest day of the year to purchase a new car, they were friendly and very accommodating to us and our three year old. We did not feel rushed or pressured in any way. We were welcomed and not made to feel like a hassle as in previous dealerships. I will highly recommend them to anyone looking for a ford vehicle.

jhopple

Dec 31, 2013

We had a great experience with the Marshall Mize Ford Dealership in Chattanooga and Mr. Arnie Piazza. From our initial warm greeting from Mr. Piazza to all our questions being thoroughly answered and all the warm greetings and interactions with all the Mize Dealership managers and employees, we had a very positive experience and look forward to an ongoing warm relationship with the Marshall Mize family. The reason we chose Mize is that we had been Ford customers for several years in Florida but had 2 positive visits with the Marshall Mize Service Department in the past few months. We have already told some friends in the area about our positive, exceptional service and experience in purchasing our beautiful new Ford Edge Limited car. Thank you very much, Arnie for making our new car purchase a pleasant experience.Dr. Jeanne and William Hopple

Yankeebob23

Dec 26, 2013

Second purchase within 12 months from Danny Watkins. No high pressure. Treats you with respect and answers all the questions you can throw at him. Will gladly do business with him and Marshal Mize again. Sales Manager Richard was equally professional.

dandaorth

Dec 12, 2013

Our experience with Marshal Mize Internet Sales team was great! Kris responded to our inquiry very quickly and set up a test drive at our convenience. Dylan was the rep. who took us on the test drive and he was very knowledgeable of the vehicle we were looking to buy. As a result, we loved the vehicle and the treatment from the staff at Marshal Mize Ford. I would recommend others to go to you guys for their next vehicle purchase. Thank you for your respectful and friendly treatment!

Burnett2

Dec 10, 2013

We love our 2014 Ford Mustang...thank you Jeremy !!! We had a certain budget that we didn't want to go over and with the help of Jeremy and the staff at Marshall Mize, we go the payment right where we wanted it. I think my father-n-law enjoyed the floor show ( new floors being put in ) as he chatted with everyone there. Everyone was polite and courteous and just really friendly. Thanks so much for all you did for us and we hope everyone at Marshall Mize has the best of holidays. Thank you and Merry Christmas !!!!!

anhammers

Dec 4, 2013

I have previously purchased 2 cars from Marshall Mize this one a Ford Escape is my third. I must say this one was the best experience I had when making my decision to finally purchase another vehicle. I am a retired individual and on a limited income and I needed another car that was easier to get into and out of , comfortable on my back and affordable . Johnny was recommended to me by Greg Kraft in your service department. I can honestly say Greg makes getting my car serviced at Marshall Mize a pleasure because he gives an honest answer to any problems I had with my Focus. Now Johnny was courteous,and patient when answering any of my questions. I felt he worked with me on getting the best deal that I could have possibly get. I was able to test drive the car which in the past with my other 2 cars I didn't. Johnny also knew the ins and outs of the car which told me he took the time to know the product he was selling. This is all a plus for me, and no high pressure to accept the deal. I now have a better feeling about car salesmen because of Johnny. I know there are still high pressure sale persons, Johnny is a treasure and I hope Marshall Mize knows he is a gem. Thank you for letting me express my opinions. I have to add the gentleman that handled getting my Escape financed. I believe he went above and beyond what he could to get me the best financing at the lowest interest. I have already talked with my friends about the great deal I got and I hope that when they need a new or used car they will go to Marshall Mize.

poppy1234

Nov 25, 2013

Kris was very polite and listened to what my needs were. explained each step as we proceeded with processes. always asking if we had any questions about what was going on, great experience with the buy. would recommend anyone that I know in the market for a new vehicle to come and talk to Kris.

poppy1234

Nov 25, 2013

Kris was very polite and listened to what my needs were. explained each step as we proceeded with processes. always asking if we had any questions about what was going on, great experience with the buy. would recommend anyone that I know in the market for a new vehicle to come and talk to Kris.

boolie88

Nov 23, 2013

I bought a 2013 Ford F150 XLT through an internet contact on the Marshal Mize website. Dylan Caulkins contacted me quickly and provided me with a very good price for the vehicle. He was extremely prompt, courteous and answered all my specific questions. When I went to test drive the vehicle and purchase, Dylan had everything lined up such that the overall process was completed in less than 2 hours. This was the best vehicle purchase expereicne I've ever had, and I'd highly recommend both Dylan Caulkins and Marshal Mize Ford.

ChrisRobinson13

Nov 23, 2013

Kris Stedman was the best. Friendly, patient, encouraging, knowledgable, gracious. This is our second purchase at Mize. We will purchase our next car from you all as well. FYI, Marshal Mize is a friend of mine. Next time I see him, I will tell him what an excellent job you all (especially Kris and Dylan) did.

mksledge

Nov 19, 2013

We were greeted warmly when we came in. Once we explained we had an appointment with Kris Steadman he was immediately called to the front. The sales people in the front did not just walk off and leave us when we told them we were there to see Kris but instead stayed and chatted with us, making us feel welcome and valued as a customer/potential customer. This is the 5th car we have purchased from Marshall Mize (Kris has handled all of them) and we have been treated fairly, considerate, had good experience seeing the various cars available with the items we specified that we wanted on our car. We received several discounts/rebates and were pleased to learn we were eligible for them. We felt we were given a good trade in amount for our car and appreciated that the amount they gave us was discussed with us and explained how they came to that amount. Our financing research was handled for us and then explained in detailed so we could understand all aspects of it. Our service experience with Marshall Mize has always been excellent - appointments on time, courteous, good service, car ready when promised and suggestions made about any work that might be needed (other than what we came in for). We always take both of our Ford vehicles to Marshall Mize for service. Thank you Marshall Mize for working with us to get us a new Ford Edge!

cdub86

Nov 17, 2013

This is an excellent dealership with courteous and knowledgeable salesmen..... I'm happy with my truck so far and I'm hoping it lasts a long time...

antionette

Nov 16, 2013

I don`t usually like shopping for a new car, But this was a good expierence for me,,I used the computer for a lot of my info. Kris was great to work with. Janice Jacobs

tcoffel

Nov 13, 2013

Danny Watkins is an extremely professional sales person, he is without a doubt very knowledgeable on the Ford Products. He explained all of the benefits of our New Ford Focus. He also invited us to call him anytime if we have any further questions. We had purchased a Ford F-150 from Danny in the past and have, and will continue to recommend him to our friends. If there had been a 10 in the above scoring for exceeds expectations, that would be his score. Danny is a true asset to Marshal Mize Ford.Thank you Danny,Terry and Tammy

Alex.mize

Nov 10, 2013

My experience purchasing a new vehicle couldn't have been a better one. Everyone who I encountered during the process was, helpful, friendly, and professional. Could not say enough good things about a stress free new vehicle purchase from Marshal Mize Ford!

dexterwhite

Nov 10, 2013

I have been driving fords all my life. I have bought over 15 fords from Marshall Mize Ford over the years and with each purchase they have exceeded my expectaions in knowledge of the product ease of the entire buying process. I would and do recommend them to all my friends and acquaintances looking or thinking of purchasing a new or used vehicle.Sincerely yours,Dexter White

Rosienanny47

Nov 7, 2013

Patrick Owens was great with us We have always asked for him when we have been there He was great with us and very nice

GradyMartin

Nov 6, 2013

On October 19, 2013, I went to the Marshall Mize Ford where I had purchased two new cars back in 2009 and 2011. This was my third time to this dealership for possibly a third new vehicle. I am looking to purchase a boat in the near future and needed to trade the 2012 Mustang I purchased in 2011 or look for a used car that was capable of towing the size of boat I am looking to get. I had a couple vehicles that I was interested in and after looking at the vehicles in person and telling the salesmen what I was needing, I decided on the 2014 Escape. I was told by the salesmen that this vehicle was what I was looking for. Unfortunately a vehicle could not be found that would be within my budget, so I tried again on October 31st (a Thursday night). A vehicle was finally found that would be in my budget and I decided to make the purchase. By the next day (Friday night), after driving the Escape for a day as an everyday vehicle, I had found it to be an uncomfortable ride, didn't have very good handling and seemed a little under powered when a little extra acceleration was needed. During this time, I also found out from a boat dealership that the kind of boat I was looking to purchase next year would be too much for a 4 cylinder engine that the Escape had, even though the dealership said it would be good. With the roads and mountains in the area, I was told that the Escape would struggle with a boat that size. Between being an uncomfortable ride and finding that it was not the vehicle I was going to need, I tried to call my salesman to voice my concern that I had, but the dealership was had already closed.On Saturday, November 2nd (about 36 hours after my purchase) I contacted my salesman and told him of my concerns and before I had the Escape too long, I wanted to return the Escape and get my Mustang back and do some research on the vehicle I needed. I was told he would need to be approved by the manager and he would contact me with an answer. A few minutes later, my salesman informed me that the manager, Phil Lewis, said the only thing he would do was trade me out of the Escape and into another new vehicle. I asked if doing that would make my monthly payments go up again, and I was told "Yes". I was unable to do that without taking away from what the payments on a new boat would be. I was already at the limit of my budget with the Escape, so I called Phil Dyer personally and after pleading my case, he would not allow me to return the Escape and go back after some more research. If the sale was cancelled, I could go for another new vehicle and stay within my budget. But trading out of a new vehicle (which already raised my monthly payment) into another new car, would raise me even higher. Keep in mind that Marshall Mize still had the paperwork. Nothing had been sent to my bank yet, so it was something that could have easily been done. Especially for a loyal customer who had already purchased two new cars within a 4 year period. The following Monday I called to talk with the owner of Marshall Mize (Lewis Dyer) to see if there was anything he would be willing to do as the owner, but he would not return my call. So on Tuesday, I called again and was finally able to talk to the owner, but was told the same thing that Phil Dyer told me. I pointed out to the owner that this was the third time I was there to purchase a new car and would have continued in the future, but he didn't care. My conversation with both Phil and Lewis Dyer felt as if I was an annoyance, because I asked them to cancel the deal. When I'm there to buy, they are all happy and friendly. But the one time in 3 purchases I had an issue, it felt as if I was being given the cold shoulder and that all my years of being a loyal customer meant nothing to them. And then even when I considered getting out of the Escape for yet another new car, they said they couldnt do anything to help me keep from going up in monthly payments.I couldn't see myself being stuck in the Escape, so I decided to travel to the Larry Hill Ford dealership in Cleveland to see if they would be willing to work with me, even if I had to go back into another Mustang. Not only were they able to get me out of the Escape and back into a Mustang without going up in monthly payments, but I actually went DOWN in monthly payments and a little bit of a lower total I was having to finance. What that showed me was that it wasn't that Marshall Mize couldn't help me, but that they wouldn't. Anything Larry Hill Ford could do, Marshall Mize should have been able to also do. I heard stories about Marshall Mize after buying my first vehicle from them, but since I had a good experience, I went back the second and third time. It was only after I had a problem and wasn't happy that they showed their ugly side. They seem to only be concerned with making the money now and not look ahead in the future with a customer that would have kept coming back. And I blame Marshall Mize for telling me that the Escape would do what I needed, when in actuality it would be underpowered. Not one person told me I would have been better off with a 6 cylinder engine.I would highly recommend to anyone looking to buy a new or used vehicle to avoid Marshall Mize Ford at all cost. You might be lucky enough to get a deal you want, but if you have a problem, your going to be on your own. Especially when you have other dealerships nearby with better reputations you can choose from. There is the Mountain View Ford in the Chattanooga area, but I can guarantee that it would be worth the trip to go to Cleveland and see the people at Larry Hill Ford dealership. I can highly recommend the salesman that I had the pleasure of working with, Bryan Cruz. I felt he went out of his way to ensure I had a good experience with Larry Hill Ford and that I was able to make the best out of the situation I was in. This website and the survey that was sent to me by the Ford Motor Company are the only ways I have to let people know what happened, so I am making sure to use them to the fullest.

1RichardTaylor

Nov 2, 2013

When we were ready to purchase a new car we went to see Dee at Marshal Mize Ford. As in the past we knew we could depend on an honest, fair and professional experience. Dee was courteous and very knowledgeable. He answered all our questions and explained all the functions of the car. He made sure we were totally satisfied and offered his help if we need it in the future.Carolyn

LanceNemeth

Nov 2, 2013

My buying experience at Marshall Mize Ford surpassed all other transactions at any other auto dealer. The staff is first rate especially my salesman, Kris Stedman. He answered all my questions and concerns in a very timely manner. The typical high pressure sales of mostdealerships is nonexistent at Marshall Mize. If a new ford vehicle is in your future, give Kris a call. You won't be disappointed.

Signaldot

Nov 1, 2013

Several months ago I bought a for explorer and traded in my much loved thunderbird of ten years. After having the car for a while I decidednit was a little too much car for me and went back down to marshal mize to purchase an escape which was really the car I wanted to purchase in the beginning but there wasn't one available so much to my pleasNt surprise they had just the model I wanted the other day. I am very pleased with my new car and had a very good experience with all the people at marshal mize who helped me through yet another car buying experience. Thank you, Dorothy Schmissrauter

Hillaryyyc

Oct 29, 2013

Overall I had a very good experience. Very satisfied with the sale and my new car. Greg also helped me a lot and was very nice

bde1555

Oct 26, 2013

Both salesmen were very informative and I was treated with the upmost respect. The experience was great.I was not pressured in any way and look forward to further association.

ceeuto

Sep 17, 2013

The car I wished to purchase was located in Chatanooga, Tennessee. I live near St. Louis, Missouri but Kris Stedman at the dealership made everything so easy! I asked him to take some extra pictures for me of the car, he did without hesitation! He kept me informed all along the way even though he is really busy. My calls were answered promptly and he always got right back to me. Thanks Kris for all your help, I love my new car!Vita K. Forbeck

estonpyle

Sep 16, 2013

Great job and great customer service! In and out in short time. Got a great deal on my trade as well. Will be back again!!

tonymeg03

Sep 8, 2013

They have great customer service and the staff is really friendly. Kris answered every question we asked no matter if we called or texted him, he was really prompt on getting back to us. The quality of work is great they do everything they can to get you what you want. Overall the experience was great. I would definitely recommend this dealership first before going to another one!!

Frazier Family

Sep 5, 2013

I have always had a good experience with Marshal Mize Ford. Everyone always treats us like family and they all work hard to find the best deal for us. Rick Starnes has always been amazing at knowing exactly what I want and need for my family and he doesn't rest until the job is done! It doesn't matter how far away I live, I'll always take the trip to ONLY purchase my vehicles through him! Great job guys! Keep up the great work!

Kathleen maxwell

Aug 9, 2013

Researching for buying a new car was pleasant with salesman Danny Watkins showing us the variety of models of cars. My dilemma is weather I want to continue the comfort of my Avalon or going with a more sporty SUV. Decisions.....

callookabill

Jun 29, 2013

I custom ordered a ahelby gt500. Which finally arrived after a long wait during which I was a relentless pest to salesman.during entire procedure parker was very professional and I could not be more pleased with the car or the delivery. Thanks marshal mize

proud ex chevy owner

Jun 24, 2013

they beat my besr deal reeeeeegardless xoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxxoxoxoxoxoxoxo

T. Marsh

Jun 24, 2013

Found a used 2013 Mustang GT at this dealer through Cars.com. Dylan was awesome! He e-mailed info about the car promptly. He picked me up at the Chattanooga airport in the car I was considering buying. Mize Ford gave me what I thought was a great deal. Very happy with the overall experience, and extremely happy with the Mustang!

jblaylock

Apr 15, 2013

I was in the process of transferring a lease of my 2012 Ford 150 I leased from Marshal Mize in June of 2012. I was sent a notice from Ford Credit stating the transfer was approved and that several signatures were required on various documents to finalize the transfer. One of these documents required that the originating dealer initial and sign as the lessor. On April 13Th, I entered the dealership and started speaking with Phil Dyer, the General Sales Manager. After a brief explanation of what the documents were for, Phils belligerent attitude began. At first, he was simply curt and slightly inconsiderate in his speech, stating things like, I dont care what its for, Im not signing this. After a few moments, he became outright hostile in his speech and body language and I honestly felt like I was being treated as if I were trying to do something illegal in asking for the dealership to sign the paperwork. I can certainly understand that they needed to verify what the paperwork was for but there was absolutely no desire what-so-ever displayed to help me understand why he was refusing to sign, and the only answer I got from him was that I dont care what you say, theres no way Im signing this All of these actions and statements were made in front of multiple employees and customers. I asked to speak with the GM, and he stated he WAS the GM, which wasnt the case. All in all, nothing was done that day and I left. I went back to the dealership the following Monday (April 15th) and again spoke with Phil Dyer. At first he seemed calm and got Ford Credit on the line while I stood waiting. At one point, he said something to the rep on the phone that didnt apply to me and I started to interject that what he said wasnt correct, but before I spoke 3 words, he stuck his hand in my face and said you need to be quiet. I was flabbergasted, never in my 36 year have I ever been treated with such complete disrespect from a company of which I was a customer in good standing with. I never-the-less tried to speak again and he told the rep to hold on while he turned to confront me. He then stated, Look, you need to keep your mouth shut! Dont say one more word or you can just take this paper work and leave. Again, I was astounded that this man was treating me this way, all the while, several employees (who were glancing nervously my way during the whole situation) and other customers were well within earshot. I opened my mouth to try and again explain that he needed to look at some of the other information on the paperwork, and he turned away from me, got on the phone with the Ford Credit rep, and told them he would have to call them back. At this point, he slammed the phone down and turned to confront me again and stated, Listen very closely, you need to keep your mouth shutdont say another word.if you want our help you are going to stand there and keep quiet. Now Im going to have to go back to a private office to call these people back just so I can get some quiet! Do you understand what Im saying? At this point, I simply stared at the guyI was way beyond being upset, I was simply amazed. He then left me standing at the service counter while he walked away to an office in the back I presume. After about 10 minutes, he came back, stuck his hand out for the paperwork, and initialed on the line, and said, There. At this point, I would like to say that at no time during this whole situation did I ever raise my voice, become rude, or act in any way that would be confrontational. There were plenty of people around that could attest to this. To continue, after he handed my paperwork back to me, I told him I would like to speak to the General Manger. At first, he pointed at himself and said, I AM the General Manager. I said, Not a General Sales Manager, the General Manager, the one sitting in that office. I pointed to the office where the general manager sat. He replied, Thats not going to happen I said, So you mean to tell me youre going to refuse me the ability to speak to your General Manager? He then said, I own part of this dealership and hes my brother, so its not going to do any good. I said, Well I would like to speak to your brother then. He then walked in the General Managers office, closed the door and spoke to Todd Dyer, the General Manager for about 5 min before coming back out and stating that I could go on in.The meeting with Todd Dyer was as expected. Although, he was pleasant and respectful in his communication with me I never got any apologies from him, or even admissions that things should have been handled differently, just that he wasnt here or didnt observe what happened so he cant make any statements concerning the events or conversations had between Phil Dyer and myself. The closest thing to even admitting something awry had taken place, was a blanket statement that people sometimes make mistakes. At the end of the conversation I simply said that I would like either one of two things. A simple apology because of the way I was treated, or his district managers contact information. He stated that an apology wasnt going to happen, and that he would take my information down and send me his district managers information. Im not holding my breath on ever getting that information from him. Normally, I would brush situation like this off and move on, but as I stated about, I have NEVER been treated with such animosity, insincerity, hostility, and outright rudeness as I have been treated by this dealership, and I feel like this situation must be made aware of so that others can possibly avoid the extremely unpleasant experience that I went through.

sevans1953

Apr 9, 2013

This was my second time buying from Kris. He was great, and so was the deal. I definitely would recommend Kris and the dealership. The people were friendly and easy to deal with. I hate wasting time, but we did everything very quickly and I was well taken care.

Unsatisfied

Apr 5, 2013

If you don't have excellent credit and money for down payment is like the do don't have time for you.

rigbyz

Mar 25, 2013

Began my car search with a list of requirements: year, make, model, features, price, and exterior colors. After weeks of searching, I came across a vehicle matching all my criteria. Downside? The dealership was nearly 400 miles away. However, The service I received from Marshal Mize Ford was well worth the drive. Kris Stedman was a wonder to work with and was more than willing to take call after call and question after question from me in order to make this long distance purchase work. I would say he went above and beyond to clear up my questions and concerns so that there would be no issues when I arrived to close the deal. Marshal Mize will definitely be on my "look at first" list when I'm ready for my next purchase.

NAH

Mar 15, 2013

We had a geat experience. Extremely friendly staff. They worked very hard to meet our needs with pricing and product. I would recommend this dealer to others without hesitation.

nahorton

Mar 14, 2013

We had a geat experience. Extremely friendly staff. They worked very hard to meet our needs with pricing and product. I would recommend this dealer to others without hesitation.

mlyoung

Jan 30, 2013

From start to finish my experience was excellent. The salesman took his time to show me everything I was interested and gave recommendations for cars I had not even thought I would be interested in. I never felt rushed or pressured at anytime. I feel I got an excellent price to go with the excellent customer service all the way through finance. The salesman has followed up with me several times to ensure I am satisfied with my purchase. I highly recommend this dealership.

gentlerock10

Jan 9, 2013

My experience with Marshall Mize was excellent. Kris and Dylan, both, were very friendly and helpful. I had been conversing with Kris via email before arriving to see and test-drive the car. Kris was with another customer when I arrived, so he had Dylan help me. Any questions that I had regarding the operation of the vehicle were quickly answered and demonstrated. Dylan was very understanding and worked with me on the price of the car. The condition of the used car was excellent... almost like new.

ozkayamur

Dec 1, 2012

Kris Stedman was very helpful in helping me finding the car I was looking for. The process was fast and everyone at the dealership was very friendly. I am very satisfied with the service. I bought a brand new Ford Focus at a very low price. The car drives great and is very fuel efficient. I would definitely recommend this dealership and the car I purchased.

ozkayamur

Dec 1, 2012

Kris Stedman was very helpful in helping me finding the car I was looking for. The process was fast and everyone at the dealership was very friendly. I am very satisfied with the service. I bought a brand new Ford Focus at a very low price. The car drives great and is very fuel efficient. I would definitely recommend this dealership and the car I purchased.

Teacher

Nov 16, 2012

We had a very pleasant experience. Car we saw online was on the lot at the advertised price. Sales rep was knowledgable about the vehicle. First offer was better than we expected and they did not try to sell us something we didn't want. We will be back! Sales rep Kris Stedman did a great job.

Cmaxcy40

Nov 16, 2012

Professional. Car advertised was on the lot with the advertised price. First offer on the table was the one we discussed with our sales rep. Rep was very knowledgable about the product. We will go there again when we replace our next vehicle.

ALRogers

Nov 7, 2012

This was the best experience we've ever had in buying a car. Kris was wonderful to work with. I went to the website and requested the E-Price on Friday night. I rec'd a response Saturday morning and we went to the dealer on Monday afternoon and bought the car. It was just what we wanted and everyone was so nice. We traded in 2 cars and we were very pleased with the trade-in value we rec'd.I would highly recommend this dealer and especially Kris Stedman.Thanks so much

DeloresKenyon

Nov 3, 2012

This was a surprise car from my husband for my early retirement. As always, he did his homework and picked out a beautiful blue mustang fully loaded for me. I got a new car and got home in time to get ready for my company that night. I think this is my first Ford at 56,will not be my last!

sereno

Oct 12, 2012

I purchased a new Ford Escape on October 9th. I started by researching on their website and contacting Kris Stedman by email. Kris responded promptly and we set up a test drive. Kris was knowledgeable, friendly, and a pleasure to deal with. I appreciate the time and effort he put in to helping me find the right vehicle and getting it at a price I could afford. I would definitely recommend dealing with him to my friends.

MaleOutlook

Oct 9, 2012

The auto body shop was terrific including having my rental ready and running. Smooth Process and the only downside I see is that they have to disconnect the battery and it messes with the computer system data recovery system.

Denise

Sep 10, 2012

After researching the market for a new vehicle throughout the area, at several dealerships, we chose to buy from Kris Stedman at Marshal Mize Ford. Marshal Mize Ford not only had the largest selection but most important, the best prices in comparison to all the other dealerships! Kris was extremely professional, and very knowledgeable with the Marshal Mize inventory. He made the process of purchasing our new 2013 Explorer a wonderful experience. I will definitely refer my friends and family to Kris for their future car needs!

Dean Moses

Jul 20, 2012

I would and have recommended this dealership to friends in the past. This was my second purchase from this dealership and I used Kris Steadman both times.

Kcrabtree

Jul 12, 2012

It was a very good car buying experience. Our salesman, Kris Stedman, was very knowledgable and helpful... Everything went smoothly. We love the new truck!

cljames

Jun 16, 2012

Everyone that worked with us was very helpful and it was a very pleasant experience. We got the car we wanted at a payment we could afford. The salesmen went over everything possible. We knew what we wanted when we got there and we were not pressured into getting something we did not want or could not afford.

Robsreviews

Jun 14, 2012

Recently bought a 2012 Focus from Kris, and was very happy with his service and responsiveness. Will come see him again when I need another car.

Robsratings

Jun 14, 2012

I dealt with Kris almost exclusively, he was awesome. Very friendly, no pressure. We couldnt locate the car I wanted to we placed an order from Ford directly. He walked us through it and pre-arranged financing. We were very happy with his attitude and responsiveness. I will definitely be seeing Kris again when I need a new car.

Bdeschmidt

Jun 12, 2012

Kris has a great no pressure approach. He took the time to review all of my needs for my new vehicle and together we assembled the vehicle that fit all my needs. I would recommend Kris and Marshal Mize to any seeking a vehicle.

nanavalerie

Jun 5, 2012

I would first like to say that i did not go there looking for a new car only to pick up my some from having his car service..i had been corresponding with kris stedman about 8 or 9 months ago about trading in my expedition for a newer one...so while i was there i was gonna inquire about some pieces that i needed for my current vehicle and in the process he suggested i try and see what i could do...no pressure it was the best decision i made he walked thru it with me and everyone there really was nice and helped me thru it and i will go back again when the time comes and also have recommended marshall mize to tohers...all i know is that the lord worked thru kris and the staff there and i was blessed in the end,...keep up the GREAT work there and you all will continue to be successful...thanks so much...

jamez

May 30, 2012

Top notch customer service and excellent knowledgable staff on hand.

Don Deakins

May 18, 2012

This new vehicle purchase began with the "built your own" on the Ford website. I was contacted shortly thereafter by Kris Stedman and we set up an appointment. They did not have the exact truck I wanted and was unable to find it elsewhere so they submitted an order to Ford. I received the truck 30 days later. Dealing with Kris was the most pleasant car buying experience of any in 45 years of purchasing new vehicles. I see him again when my wife is ready for a new car.

BillHeim

May 8, 2012

Kris was my primary contact. He responded to my internet based first interest. He did this quickly, we arranged a time to meet and he helped me understand the Explorer details with my wife, talked about pricing and trade, and responded quickly when I came back in a few days with what I thought was a good deal for me. He engaged his manager on (Richard Maddox) on one visit...also very helpful. When Kris could not be available on the day actually buying the car and leaving with it he arranged for EJ to be our contact and EJ and Richard really helped move us thru the system quickly. The Mize team was very friendly - seemed to always look for a way to make the deal work for us. It's the best experience I've had in Chattanooga in 26 years of living here and buying cars.

wisteria78

Apr 19, 2012

I have always had very great service .. Mr Raines is very honest I feel I received fair price and got a great ford 500 love it .

Bobby Collins

Apr 4, 2012

My experience at Marshall Mize Ford was great. Kendric Finch was very helpful, friendly and answered all of my questions. He was very knowledgeable of the Ford Taurus that we purchased. It was a pleasure working with him because he made the process very easy and enjoyable. Jimmy Anderson provided us with several finance options and was able to provide us with the option that fit our needs. The whole process was smooth with no pressure. This is the type of dealership that other dealers need to model. I will recommend Kendric and Jimmy and Marshall Mize to my friends and family. Great job!! Keep up the good work.

awing

Mar 28, 2012

This is the 2nd time I have bought from Kris. He is a very knowledgeable salesman, that is not into the high pressure routine. I was pleased with the customer service and the overall deal. I to, was disappointed with Jimmy in finance, his whole attitude changes when you don't do exactly what he originally wants. He is demeaning. I buy because I am treated with respect and get a good deal, Kris makes that happen. I am loyal to Kris, if he left the dealership, I would follow on my next purchase.

tbrombach

Mar 28, 2012

Kendric Finch was knowledgeable and attentive. Good selection of vehicles. Business manager worked well with us to reach our "magic number". We would definitely recommend this dealership.

jailbird1499

Mar 27, 2012

Kris was very helpful and prompt with any internet correspondence regarding inventory and car fetures. Upon arrival at the dealership, he answered my questions, performed some hands-on demonstrations and made me feel at ease.

CHanning

Mar 19, 2012

Every one that I came into contact with was great, both friendly and knowledgeable about the product. Kris took the time with me to introduce me to those involved in the sales process as well as service for my new vehicle. Kris also took his time to explain to me the electronics package on the vehicle and how to use it.

JStaffo4

Mar 2, 2012

My husband and I had a wonderful experience at the dealership with Kendrick. He was very knowledgeable, professional, and personable. Phil, his manager, was very personable as well. The only negative thing time that we had was when we were working with Jimmy in finance. He acted very aggressive and had a demeaning attitude about him. He made us feel like we couldn't make an intelligent, informed decision unless it agreed with him. Overall we had a great experience and was very happy that we got Kendrick and will be referring anyone that we know to him.

tnvolgal72

Feb 25, 2012

Will never buy from again. Sales manager made promises he didn't keep and treated me terrible after I bought the car. It's like once they get your money, you're nothing to them anymore.

Yankee

Oct 30, 2011

It was a great time at Marshal Mize. Kris Stedman.great guy I would go back and buy again also there is no other make but FORD.That is all I will ever buy.

ford enthusiast

Oct 28, 2011

Could not have been better. Have traded here before and would definitely do so again.

Truck Man

Oct 28, 2011

I had an excellent buying experience. The salesman was very helpful and knowledgeable. I was impressed by the speed of the process as well. If looking to buy a vehicle, I would very much recommend this dealer and salesman.

efgrigsby

Sep 3, 2011

everyone at the dealership was very helpful and friendly. Kris knew the inventory and the accessories on the different cars very well and was not pushy.efgrigsby

se1953

Aug 17, 2011

The dealership gave me a great deal on a Ford Escape. I asked for extras and received every one of them. Kris Stedman bent over backwards to make sure my experience was a great one. I had recently had surgery so didn't want to waste a bunch of time, and the whole experience was painless and fast. I was so impressed with the dealership that when my son came home from Korea and needed a vehicle, I sent him to Chris as well. Not only did he get what he wanted, but he also got a super deal. Our family has a new and a new to you vehicle in the span of a month and couldn't be more pleased.

fomoco2012

Aug 16, 2011

I would recommend this dealership to anyone. Kris Stedman was very helpful, friendly and knowledgeable. I did not feel rushed or pushed to buy. I am very happy with my purchase.

mkaylor76

Aug 16, 2011

I was very impressed by the level of professionalism demonstrated by the sales rep I had. The sales rep, Kris Sedman, was very helpful with any questions I had about the vehicles I was interested in. He had an excellent knowledge of the questions I asked. I was impressed by the speed of the process. There was a minor defect with the vehicle I selected and it was taken care of without any trouble and exceeded my expectations. This is the second vehicle I have purchased from this dealership and without a doubt will be returning for my next purchase.

tsn3808

Aug 16, 2011

Mr. Stedman was very helpful, courteous, and friendly. I would recommend this dealer ship to anyone looking for a new or used vehicle. I have bought 4 other vehicles at this dealership and was always welcome.

gooddealguy

Aug 13, 2011

Salesmen patrol the lot of Marshall Mize Ford like a flock of underfed vultures looking for their next meal. When we drove up, one immediately spotted us and flew over. There were two or three different SUVs we were interested in seeing, but our pushy salesman seemed intent upon selling us whichever item in the inventory we happened to be standing next to at any given movement. A lot of fast talking, no listening, and relatively high prices make this a Ford lot to drive on by.