Used Cars for Sale at McGrath Acura of Downtown Chicago in Chicago, IL

Peter Mbinglo

Apr 29, 2021

Nice environment with professional workers. I took my car in for an oil change. The work was done with professionalism. They were quick and my car was washed and wipe clean. The oil change was affordable compare to other Acura dealerships. I will always go back this dealership for my car services.

Ayana Stubblefield

Aug 24, 2021

Update: They did reach back out and my sales person (Thomas) was very understanding and eager to rectify the situation. The lack of a call back is a front desk communication issue - this can be avoided as long as you retain the business card of the person you may want to get in contact with (I had forgot my sales person’s name, so I was just getting redirected to I don’t know who). Again, Thomas and the others I interacted with while I was there were great and now I am confident will continue to be so. I just needed to get in contact with them lol. Thanks for making it right. Original review: Staff is very nice and welcoming. Sales process went pretty smooth. I’m not to sure about the post-sales customer service which honestly is more important from a customer stand point. It’s easy to be nice when you’re selling a car, but it says something more when that’s maintained after. I can’t get a sales person on the phone to answer a couple questions I have about the car I purchased. Guess I’ll be taking future services elsewhere. As long as you are confident in your buy and will not have follow up inquiries after buying, they are great. Also, in regards to any response from the dealership to this review, please do not pretend to care and offer a chance for me to reach out; I already did. But I will gladly update this review if you respond to my call.

Russell Levens

May 8, 2021

Not at all thrilled with today’s service appointment. Pricing of service and inspection was not properly explained at arrival. Asked if I wanted tire rotation. I had assumed it was included in the routine service so I said yes. Discovered later I paid $40 for that. I raised a couple of items that required inspection - brakes and suspension. Again it was not properly explained to me that each inspection would cost $90. (I was presented with an iPad and asked to sign without full explanation). Had it been explained to me that the brakes would have been looked at during the complimentary multi-point inspection I would not have requested they be inspected at a cost of $90. Following the inspections I was provided with a list of recommended fixes that ran to $2,800 (over and above the $300 paid for the routine service and inspections.). I choose not to undertake any of the fixes given the high prices. I will likely find an alternative provider to replace the brake pads and refinish the rotors. Not sure I will return to McGrath for future services given how today went.

Eunice Portillo

Aug 3, 2021

The McGrath team is always polite and attentive to any concerns I may have. Erick is the best! Super courteous and explains in detail all my options. Definitely recommend.

Luis Cardona

Aug 21, 2021

The staff was great. I didn’t feel tons of pressure from the sales staff. María was very respectful, swift, and accommodating! Albert also runs a great floor. I would definitely recommend buying here.