Used Cars for Sale at McGrath Lexus Chicago in Chicago, IL

Misty brown

Oct 25, 2016

Everyone displays a genuineness to themselves when they interact with the customers and I love it. From the moment I drove up to the moment I left.

lsimmon 024

Oct 24, 2016

I was looking for a Lexus. I was recommended by my friend that spoke very highly on the experience he had with Julie Hill. I had the most professionalism, excellent customer service, wonderful experience with Julie Hill.

Zhanna O.

Oct 20, 2016

I have checked several dealerships before my friend referred me to McGrath Lexus. My salesperson was Julie Hill. She was extremely polite and professional. Julie helped me all the way with my car purchase. I felt that I am in really good hands. My car needed some service before I have picked it up after purchase, and even there she helped me with scheduling and even rescheduling service. Now everyone compliments my car, and I really enjoy driving it., and I feel that I would not have made this great choice without Julie's help. I would highly reccomend visiting this dealership and get your car with Julie's help.

ToyoCam2014

Oct 19, 2016

I just bought a vehicle from this dealers and the whole process was excellent. Mike Lagiglio was my sales rep and he was very friendly and helpful. I highly recommend this dealer. If you are looking for a new vehicle go see Mike.

Roxayn

Oct 17, 2016

Julie Hill was my sales person. I was not sure if I was ready to spend the amount that the new Lexus would cost me. Julie was very instrumental in my decision to purchase a vehicle. She was very friendly and warm. She also had a sense of humor that helped to reel me in. She was NOT overbearing, which was a huge plus. I expressed to my co-workers who say that a Lexus is their dream car to contact Julie whenever they decide to buy!! She was exceptional, and continues to be after my purchase. I have bought many cars. This was my most pleasant car buying experience ever!!!! Broke, but happy! LOL!

Bill

Oct 16, 2016

From the moment we walked in we were greeting at the door by our salesman. Since we had been on a long road trip, he asked us if we had to use the bathroom. He than took us to look at the new car we purchased and briefly went over its features. As we were walking back to his office he offered us a bottle of cold water which we gladly accepted. Then we negotiated the possible trade in value of my old car. I had an absolute rock bottom walk-a-way price which they finally agreed to...a slight surprise to me. We then continued the sales process, meeting various people, all who were pleasant. We finally worked with Tania, who showed us how most of the features of the car worked. There is a lot to absorb, so we will be calling her and referring to manuals.

1Jon

Oct 10, 2016

McGrath Lexus:I am extremely pleased with my Lexus ES350, and my purchase experience with Julie Hill was excellent, from start to finish. Julie was my very first contact, and I could not ask for better treatment assistance, and guidance through this entire experience. Julie was patient, personable and very knowledgeable and worked to make sure I felt comfortable with my purchase. I am looking forward to my many years with my Lexus. Thank you again Julie!Jon Harris

karo

Oct 3, 2016

Bill Shamah was the perfect salesman. He listened to exactly what I wanted and found it for me. Any questions or concern I had he went above and beyond to answer them. Very laid back sales approach never pushed me even encouraged me to take my time. Additionally, he was very reliable and always available via text, call, or email. He eliminated any negative stigma associated with car salesman. I highly recommend him.

delajr0828

Sep 24, 2016

Julie Hill was great in selling my certified Lexus vehicle. She was patient and professional throughout the entire process. I'd definitely recommend her to anyone I know! Thanks!

Felex

Sep 22, 2016

Julie was fantastic she was very patient and pleasant I would definitely recommend my friends to Julie and McGrath Lexus for their Lexus purchase Thanks Julie

qadams0812

Sep 21, 2016

From Lexus of Orland to McGrath Lexus of Chicago since our 5th purchase with Julie Hill extend deepest gratitude and excitement!Quan Adams & Family,Thanks

Rocksteady

Sep 18, 2016

Julie Hill was very instrumental in my decision to buy a Lexus. Julie was pleasant, patient and professional. If any of my friends or co-workers show an interest in purchasing a Lexus, I will personally steer b them her way! She defines extraordinary customer service. Thanks, Julie!

Nuno Guimaraes

Sep 16, 2016

During the purchase of our RX350 F Sport I researched many dealers in the region but once I was ready to make deal Julie just made it happen. I always wanted to close with her because she is truly client oriented and liked her from the beginning. I wasn't sure if they could make the price though and a simple conversation with Julie just made it happen.And she had the car right there ready for us, so it was perfect!Very very happy with Julie and with the dealership.

Dan2008

Sep 11, 2016

Receptionist and Javier, from the parts department, were so very courteous and helpful, with my dilemma of lost keys that it removed the stress that I feeling. I can't you enough for your help. Dan W.

Pat3030

Sep 7, 2016

Kory Fortman was very knowledgeable and made the buying experience extremely tolerable. I brought my 16 year old son with me and Kory did a great job engaging us both. I would definitely buy another car here.

artbizchic

Sep 2, 2016

Walked in and I'm greeted right away, Bill Shamah was engaging helpful answered questions...Asked questions....If not for him, I would have gone elsewhere. Bill knows his job and wanted to sell me a car, and I can appreciate that. I had no intention on buying a Lexus and only stopped on my way over to Mercedes Benz.Bill made me feel like I was making a smart decision on what my needs were.Frank needs a lot a training on customer service, I almost walked out when he told me that McGrath, "does't need your business, they sell cars all day long" Even when Signing my papers in his office he tells me the wheels I have are going to be nothing but problems, because of the low profile and that he personally refuses a car that has them, because " you are going to have a flat, I can guarantee it, the minute you hit a pothole"I could go on, but I am trying to make my car buying experience a pleasant memory. your rating would have been higher but your weakest link brought it down.

Jules

Sep 2, 2016

My purchase experience with McGrath was very positive especially with Linda Adomaitis. She was extremely helpful in the final stages of the purchase. I was unhappy about how long I had to wait to get to that final stage, but did it as I wanted the car.

omarmi

Aug 28, 2016

I'm very pleased with Gary's job ,he is very professional not pushing for the sale and with all the information he sold me the car that we wanted and for sure I will recommend ,I graded 10 plus. Thanks Omar and Belen

Sybilconnor

Aug 25, 2016

Great sales agent, enjoyed the experience here and I would love to recommend friends and family. Julie was very observant and great feedback on all questions I had in my buying process.

Big Guy

Aug 25, 2016

Gary Sowell did an excellent job in helping us trade in a 2013 Lexus ES-350 for a brand new Lexus ES-350 in the color that we wanted.He has been a good sales person to work with over the years and always gets the job done!

thedenyers

Aug 22, 2016

We are completely satisfied with our car purchase. We waffled back and forth between a New and Used car. Jimmy Kotler was patient and accommodating and we appreciated it. Service was excellent and efficient.

Mike Khan

Aug 18, 2016

Sales person didn't take me serious first when I walk-in, his attitude was completely changed when he saw I am really serious. I wasn't too impress by finance lady who handled the sale, didn't bother to explain. She just wanted to close the deal plus she made me wait over 30 minutes.

2011 GX460

Aug 6, 2016

Went looking for another Lexus about a year ago. We purchased a CPO 2011 GX 460 from this dealership. Everything was a great experience and they brought 2 different cars to my house to test drive since my wife doesn't like city driving. They followed up after the purchase and always made sure we were satisfied. We just had our 1 year anniversary with the car, and our sales consultant wrote us a nice letter and still checks on us to make sure we're happy! This is a great place to buy a car, and everyone we came in contact with was a pleasure to work with. Mike Lagiglio is the man to see!! Absolutely no pressure and a real professional. He definitely goes out of his way to make sure you are satisfied, and checks on you after you buy as well. I would recommend Mike and McGrath Chicago as a great place for your next car!!

dstark12

Jul 22, 2016

Dear Lexus, thank you for the opportunity to be your guest, many thanks to Bill Sherma and most of all Frank Cowan, Excellent, Professional and outstanding Customer Service.Best to all of you.Deborah Stark

AGAHappy

Jul 10, 2016

Out of a scale of 1-10 with a 10 rating being Excellent, I would have to go with 11+. The customer service provided by the McGrath Lexus of Chicago, located at 1250 W. Division, is why I keep going back for over the last 12+ years. Mike Tumilty (Fabulous), New Vehicle Sales Manager; Jessica Griffin, Customer Services Manager; Jane Cigir, New Vehicle Sales; Tania Gomez, Delivery & Tech Specialist; Doug Bell, Finance Manager (Fabulous); Phillip Martinez, Accessory Boutique Manager and over the years Mark C. McLawhorn (Fabulous) who has been my person to address any maintenance needs immediately. Understand when I say they truly care about their customers. I recently traded my previous Lexus for a 2016 RX 350 SUV. Before I arrived, I had instructed my sales person, Jane Cigir, what I was generally looking for. However, they have gotten to know me over the years and upon arrival, Jane & Mike had identified a couple of cars for me to consider. Her suggestions were right on point and I was quite happy when I left with my new car. Additionally, the follow up during the week from both Jessica and Mike on whether I was happy after purchasing the car and their general responsiveness to my needs regarding my previous purchases over the years is unheard of. They set the standard for customer service. In fact, they are like family members who truly look out for you. Any stereotyping of car sales representatives is truly a Syfy myth relative to this dealership. Their Team is excellent and anyone looking for a car and definitely a Lexus should go to McGrath Lexus of Chicago and ask for the Team I cited-above. Once you get your car, see the Team, get a massage, have some refreshments, and get your Lexus washed, if needed.

Jeff F.

Jul 8, 2016

I took my Honda CR-V with a newly-installed car seat over to McGrath for Mark McLawhorn to take a look. He was quick, friendly, and gave me (and my wife) the peace of mind we need before we bring a baby home from the hospital. Whatever car you have, take your car seats to Mark for inspection. We're so impressed by this service he and the dealership provide; that kind of community-spirit will definitely be remembered next time we buy a car.

Alainmdrn

Jun 28, 2016

Prompt reply after inquiring online. I was referred to Joe Tiberi who worked with us until we found the car with the price we were looking at. Everything was delivered as per our negotiation.

CarSeatCheck

Jun 21, 2016

Mark McLawhorn provided efficient and informative help which is exactly what I needed! We recently bought a car across the street at Acura and he was happy to check and fix orir car seat installation. He explained what he was doing and how to check things out in the future as well. Thank you Mark!

Blake H

Jun 12, 2016

I was very impressed with this facility and all the employees I encountered. Everyone was extremely friendly and helpful. I worked with Bill Tacker and would recommend him to anyone.

twinparents

Jun 3, 2016

We have twins arriving in a few weeks, and Mark was super helpful in installing our car seats. When we noticed our seat covers were on the wrong way, he was even patient and uninstalled both bases, so we could correct the covers, and I could practice installing the bases one more time. Great extra service offered by the dealership, with the same great customer service we've come to expect from all our visits.

S Mayra

May 23, 2016

I was very impressed with the dealership and the staff. They were very friendly and helped point me in the right direction to get our first car seat installed. Mark came out to help me. He was very professional and kind. He installed the carseat with ease and explained everything to me. I had a great experience!

InnaB

May 22, 2016

Mark at the McGrath Lexus dealership volunteers his time to help expectant parents install car seats safely. We met with Mark on a Saturday and within the span of 15 mins he showed us how to properly install our car seat. Such a wonderful service!

Larry

May 20, 2016

Mark McLawhorn helped us install a car seat in our Lexus. He did a great job and explained how to easily remove and reinstall the seat.

Loriport

May 16, 2016

This is the second Lexus I have bought from McGrath. Bill was attentive but not intrusive. He answered any questions and gave me an in depth assessment of the different cars I was considering. He followed up with me and then let me take the initiative on the timing. I never felt pressured. The delivery of the car was fantastic - everything was explained in depth by Nick with a promise that if I had any confusion later he would be available. My boyfriend bought his last car at McGrath and will buy his next one there when the time comes.

NewMomChi

May 6, 2016

Even though I drive a competing luxury sedan, I came by because Mark McLawhorn volunteers his time to conduct free car seat checks for new parents. The service attendant saw me walk up with the baby in the car seat and offered to go get my car where I'd left it in the customer parking area. He must've known how heavy those car seats are! Mark saw me right away and spent time going over the installation and offering tips on securing my child and offering a more comfortable ride. Class act all the way.

Thad Wong

May 6, 2016

Julie is great at what she does. Her attention to detail and level of customer service is second to none. I could not have been happier to work with her and will do so again.

Chicago18Lexus

May 5, 2016

Service advisor Mark McLawhorn helped us in getting our baby car seat installed and helped us many times in getting our car serviced. He's knowledgable, easy to talk to, and a credit to McGrath Lexus. I ask for him by name every time now I need to go to the dealership. Thanks.

Julie

Apr 21, 2016

Mark helped me install THREE carseats in my Lexus GX. He is such an expert in this area and I feel so confident knowing that my carseats are finally installed properly and securely.

HL

Apr 21, 2016

The whole process of purchasing the car went very well. A very attentive sales person, told us about the various cars, not intrusive or aggressive. When we liked one car, but the wheel size of another, he offered to change them at no cost (however, when discussing final price, and we made a price offer, this became a price issue). The car was impeccable clean and well presented when we took it out of the garage.We liked that the dealership had quite a few cars that were within the model and year we were looking for, which made it attractive to go there.There were, however a few flaws, normally not important. Except we are used not to accept any flaws from Lexus. After we took the car of the garage and we started our long-distance travel, we noticed that the navigation system still had the records and uses by the previous owner. Similarly for the phone system, which still had all the addresses and call records of the previous owner. These things are annoying. One more thing: a few days later, we noticed a fairly big red cross in the upper, left side of the windshield. We believe all this should have been taken care prior to delivery of the car. We had one problem enroute, very unusual. As we were driving at high speed on the highway, for several hours we had, on and off, drops coming from under the hood, and going up the windshield. We became concerned and at stopped a Omaha Lexus. They were very, very good, and gave us rapid attention although it was a busy day for them. The diagnosis was that, very likely, when the car was detailed in Chicago, there was some residual cleaning liquid, that remained in the little trays under the hood. The high speed and the wind enroute sucked this liquid, and made it into little drops. The Omaha people checked the car, the trays were already dry, and we continued our drive. We have had no more issues.We would like to take this opportunity to give the team at Omaha Lexus our big thanks.

Chicago Mom

Apr 20, 2016

McGrath Lexus offers free car seat check by a few of their staff members who have been trained on the subject. I have been there twice and was very pleased and appreciative of the feedback that I received on my car seat installations. Most recently Mark McLawhorn helped us check our car seat installations in my car and my Mom's car. He was nice, professional, knowledgable and gave us some great feedback on the installations. Also, you can tell that this is a very well-run business, very professional and organized. I will definitely go back for car seat checks and other car-related needs.

Douglas

Apr 18, 2016

Mark McLawhorn, showed my husband and I how to place our new baby car seat in our car. He was very helpful and we were thankful for his service.

Dana Chambers

Apr 16, 2016

Mark has installed 3 carseats for me! He is always so patient, very informative and it was such a quick and painless process. The carseat thing with my firstborn was so stressful. I was so relieved and grateful to have found this awesome service they provide. Thanks again Mark!

Doug White

Apr 16, 2016

I just purchased a Lexus GS300 from McGrath Lexus of Chicago. Jack was excellent in accommodating my needs. He was very professional and even picked me up at the airport! Jack always followed up on any questions I had about the vehicle. Thanks, Jack and McGrath Lexus.

Proud grandparents

Apr 14, 2016

Mark McLawhorn helped us yesterday by installing a car seat for a newborn baby. He made us feel secure and he answered all the questions in a timely and courteous manner. He makes us want to come to McGrath Lexus for all of our auto care.

Olena

Apr 8, 2016

I recently had my car seats installed by Mark at McGrath Lexus. I cannot speak highly enough of the time, care, and concern he showed me when volunteering his time to help this new-mom install her twin car seats. He was patient, courteous, and thorough. I am grateful to Mark and McGrath for ensuring that the car seat installation program is a part of their customer service!

ocorral

Apr 8, 2016

Ms. Hill was very personable and really went out of her way to make me feel like family. She even fed me! :D Ms. Adomaitis was really thorough in explaining the financing terms and documents. As was Mr. Griffin in explaining all the technology features of my new vehicle.Overall, this is my second vehicle purchased from McGrath Lexus and would totally recommend the dealership to anyone!

Mitch

Apr 5, 2016

I had the greatest car buying experience a consumer can have at McGrath Lexus Chicago. My sales associate Anthony Swanke is a first class salesman. He is professional, courteous, and fun loving. Anthony went beyond the expectation of a sales consultant and treated me like family when he sold me a certified pre-owned Lexus ES 330 Sedan. Anthony made sure I had the best vehicle ever! In fact, I was made to feel so special I did not want to leave the showroom floor. McGrath Lexus is fortunate to have such a great representative of the brand on their team.

ChiDad

Apr 4, 2016

Mark McLawhorn in the Service Department was fantastic. He installed our car seat before having our first child (and the 2nd car seat too!). I was extra cautious driving home form the hospital but knew the little guy was safe thanks to Mark.

Brian P

Mar 31, 2016

We stopped by at 2:30 to receive help in learning how to install a child seat into our car. Mark McLawhorn was very kind over the phone, and even nicer in person when we arrived at the dealership. He was very thorough, and made sure we knew how to install and remove on our own. Very easy and we were out of there no more than 2 minutes later.

Michelle

Mar 31, 2016

Mark was incredible in helping me with my car seat yesterday. The service was fast and efficient! Excellent work!!

DerekandSusanne

Mar 30, 2016

My husband and I are expecting our 1st child in 2 weeks and we were looking for someone to conduct a safety check of our infant car seat. We found McGrath Lexus and Mark McLawhorn as an option online and couldn't be more pleased with our decision! Prior to coming to the Lexus dealership we were skeptical of our installation job at home...and after Mark got done with the safety check it was evident why it is SO important for people to have this check done before bringing their new family members home. Thank you Mark and the team at McGrath Lexus for helping us keep our new baby safe!

Molly Mom

Mar 30, 2016

Mark McLawhorn checked the installation of my toddler and son to be newborn's car seats. He was incredibly helpful and friendly and if the need arises, I'll will definitely come back here.

Happy DOC

Mar 29, 2016

Mr. Anthony Swanke provided me the opportunity to purchase an absolutely wonderful vehicle.He was extremely professional and went above and beyond the call of duty to satisfy my purchase of a Lexus SUV.Mr. Matt Fenton made the experience by going the extra mile for customer satisfaction.I recommend the McGrath Lexus of Chicago to anyone in the entire USA. They are a class act!

Mark McLawhorn

Mar 28, 2016

Mark McLawhorn was pleasant, efficient, thorough, helpful --wonderful. This is a fabulous service this Lexus dealership offers and they could not find a better symbol than Mark McLawhorn to provide it. I was prepared for this service to provided grudgingly and semi-rudely. Total opposite -- it was a wonderful experience for new grandparents who will be checking out a Lexus for their next car. Thank you so much.

Mandy M

Mar 26, 2016

This is the second car seat Mark has helped me install. He's patient, helpful and kind. It's such a relief knowing my family is safe because Mark takes the time to explain the process and ensure the highest quality safety. Thanks Mark!

Samfu

Mar 24, 2016

Awesome.. job very nice sales Jimmy vilma And very friendly...severe is good nice place Very good very good very good very good very good

T. House

Mar 19, 2016

My husband and I came in at 7:45 and left with a beautiful car before 9:30 that evening! Our experience was so smooth and easy. Julie was efficient and kept us relaxed the whole time. My husband and I both agreed that this was the best car buying experience that we had ever had and this sets McGrath Lexus above all the rest!!!! Julie was very positive and made us feel at ease through this quick process! Linda in financing was also wonderful. Thank you and we will be back at McGrath in a few years for our next purchase.

Johanna

Mar 19, 2016

My husband and I are first time parents, expecting our little one in the next few weeks. We found out about Mark and the fact that he kindly dedicates his time to help install and teach parents about car seats from a Mommy-blog. The blog assured us that the cost was free (?) and you did not even need to have a Lexus. This was mind-blowing but turned out to be TRUE! In today's world there are very few examples of this type of customer service and kindness. I am so appreciative of Mark and McGrath Lexus for graciously enabling this program - for my husband and my benefit as well as the rest of the city! Thank you!

C.Hoover

Mar 17, 2016

Mark C. McLawhorn helped us install our baby car seat. We're very grateful for his assistance and his professionalism. Excellent service!

Toll, cheri 747

Mar 13, 2016

This is my 5 th car from this dealership. Over the years Larry even directed me to who he felt would help me the most.He is a class act and I drove away with a beautiful New RC 300 sport. It would have never had happened without Larry's management of this deal.Thanks Larry B.

Happy Customer

Mar 1, 2016

I got 2 carseats installed by Mark M., Assistant Service Manager. He's a true pro - fast, efficient and makes it looks so easy. Plus, he was very accomodating...and funny! Personable, nice and really knows his stuff. They don't come any better than this guy! He even offered me a carwash - and my car isn't even a Lexus...now that's service!

Mommy

Mar 1, 2016

Mark M., THE carseat installer could not have been better. Not only is he a carseat expert, he installed 2 carseat in superquick speed. And all the while he was talking and joking with my son, which made the experience actually fun. I cannot rave enough about Mark M.!!!

Tina

Feb 27, 2016

We came to McGrath Lexus to have our car seat checked. We learned they do this for all makes of cars. Mark McLawhorn was great! He checked our installation and made some tweaks. We're now more confident that it's installed correctly. Customer service was very good - highly recommend.

Kenya Edwards

Feb 24, 2016

I was shopping online for several weeks for a Lexus RX350 and I saw one at McGrath Lexus Chicago. Mike Gigligio reached out, we set an appointment for a test drive and I loved it! Mike was not your typical car salesman. He was not too pushy! In fact he was very relaxed, knowledgeable and everything he said he would do, he did it! I'm extremely happy with my vehicle and the customer service I received!! Kenya Edwards Chicago

LisaN

Feb 18, 2016

The team at McGrath Lexus is awesome. They work together to bring a pleasant experience to the customer. My first sales experience was today, although I owned a Lexus. Everything was smooth from searching the available vehicles that fit my criteria to financing and explaining the features of the car I selected. The atmosphere is relaxed and comfortable while taking care of the customer's needs.

Lorna

Feb 18, 2016

I only buy a new car every 10-15 years, and it always makes me nervous no matter how much homework I have done. I love BMWs and have had several, but the cost of repair is crazy. I found an incredible buy online at McGrath Lexus, went in and worked with Bill Tacker and have had a great experience thanks to him and to Doug Bell (who gave me a good tip about financing)- and to everyone else who helped!

John

Feb 17, 2016

I have brought my car here twice to have Mark assist with securing our child's car seat. He has been unbelievably helpful on both occasions. He goes above and beyond to make sure that he installs it correctly and shows me how to install it correctly down the road. Really appreciate his help. Everyone that I've encountered here has been smiling and helpful.

Lindsay and Mike Goodman

Feb 17, 2016

Mark has installed several of our kids car seats now, and he has been such a pleasure to work with every time! He takes the time to let you know what he is doing and does it in 5 minutes! I would recommend going here to anyone!

Dr. Sabrena

Feb 17, 2016

A 3x RX owner, I am in love with my new 350 and totally appreciate the excellent service Julie consistently renders. She went above and beyond throughout my purchase experiences. Why trust anyone else? Julie has made me Lexus gal for life!

Magdalena Godlewska

Feb 15, 2016

Excellent experience. Fast service, fast purchase, friendly personnel and knowledgeable. The whole sales process was easy and fun. Julie is amazing! I got a great deal on the car I wanted. Highly recommended. Thanks again.

LAWMAN

Feb 8, 2016

Julie Hill was a student in my high school Business Law class a number of years ago. She has kept me abreast of her career and I came to McGrath in January to buy a replacement vehicle for my wife, whose car had been totaled. I remembered Ms. Hill from her days as a student, as intelligent, personable, and very energetic. She has retained those qualities to this very day.Ms. Hill was the consummate professional throughout our search. She helped my wife find a Certified 2013 RX-450H with low mileage and the color she liked. The transaction took a few days to complete. Frank Cowan helped get the final paper work done and we took delivery of the car on Feb. 2nd.My wife is very pleased with her choice. The RX-450H is a quiet riding SUV that will give her years of good service. We are a 2 car family and I am thinking of making my next car an LS-460. Thank you Julie Hill for your patience and your integrity. You kept your word and you delivered what you promised. God bless you.Roceal Beauford, Jr., Esq.

Teryka P.

Feb 6, 2016

Julie Hill is knowledgeable and helped me get the vehicle that was right for me. I love my fairly new ultra white 2015 Lexus RX 350 F-Sport! Frank Cowan is outstanding, too. Thanks Julie and Frank!

Allison

Feb 5, 2016

Had a great experience at McGrath Lexus. My sales consultant Julie was very pleasant and informative. She made a great car buying experience for me!!

Docreg!

Feb 4, 2016

This is my third purchase from McGrath and they always treat us with the utmost respect and make the purchasing process simple. They have us as lifetime customers.

edidinrita123

Feb 1, 2016

We have found Julie Hill, our sales person, very professional and pleasant, and that is why we have purchased our second car from her... Rita & Jud Edidin

bimmer

Jan 30, 2016

Car was as described and am happy with it and the staff at McGrath. Did have to wait a bit for the paper work to be done. I was very disappointed in the service work done on the car in its service for sale and my pickup. The rear wiper arm mechanism did not have a blade in it and was broken so as not to hold one and needed to be replaced. As a result the rear window was scratched when the wiper was turned on in the rain. Loose and broken firewall weather-stripping was repaired but also should have been caught in the service.

KimNX

Jan 11, 2016

I just leased/purchased my third Lexus from Julie Hill at McGrath Lexus of Chicago. With every transaction, Julie did all that she could to ensure that the sales experience wasn't as personally frustrating as I had found them to be before I met her. If you are busy person who needs a vehicle purchase or lease as painless as possible, go see Julie. She set everything up in advance with Linda (another delightful professional), so everything went smoothly and efficiently.

Chicago28

Dec 28, 2015

Purchased a pre-owned GX from Bill Shamah and Matt Fenton. They made it enjoyable and not stressful. Bill even bought me lunch while we looked options. Never once did I feel like I was being "Sold to".

Lt2

Dec 24, 2015

Julie's knowledge, accessibility and patience made purchasing my new lexus a pleasure. I will highly recommend her to any potential lexus buyers. McGrath is lucky to have her on it's team.

Diane619

Dec 17, 2015

Julie Hill answered all of my questions and facilitated me getting the exact car that I wanted not just what was readily available at the dealership.

chewda1

Dec 13, 2015

Made us feel comfortable and at ease through the whole car buying process. Very knowledgeable and they take the time to explain things well, without being pushy.

saros

Dec 10, 2015

We had an incredibly good experience buying a used vehicle from Bill Tacker. Was given all the information we needed to make a decision without any of the hard sell. He was very helpful in pointing out information that we were not even aware of, and we never felt rushed.

Bob Debbie Elsinga

Dec 7, 2015

Julie Hill is a professional, personable and honest!! A standard we hold very highly. We strongly recommend her, she know her vehicles. She will give her very best to make your car buying experience exceptional! We thank you Julie, and may you all have blessed Merry Christmas and Happy Ney Year!

New Mom

Dec 7, 2015

We don't own a Lexus but we came in to have Mark McLawhorn complete a safety inspection of our car seat. We're very grateful that he donates his time and service to doing such inspections and he did a great job! Thanks Mark!

NandK

Nov 28, 2015

Mark McLawhorn assisted us with a safety check / installation check of our infant car seat. He was quick, friendly and extremely helpful. Having him double check our work and instruct us both on how to secure the base even tighter was helpful and reassuring. Great service to offer - we're so happy with the experience!

aj

Nov 19, 2015

I went in because of my car light blub and blub itself was 8 dollars and to change it labor charge was 42 dollars. Seriously? They should have been clear about charges and I could have done it by myself when confronted with service manager he said it is 3/10 of hour which is standard. Least they could have done is to disclose it. Please dont get me wrong about service it was good. I am only concerned about inflated charge.

LexusGX1906

Nov 14, 2015

Ms. Hill is Awesome and the best car salesperson I have ever encountered, while buying a new vehicle. I purchased a GX 460 and Ms. Hill made the process as smooth as possible. I strongly recommend that if you want to buy a Lexus, that you buy it from Ms. Hill! She will make sure that you receive outstanding customer service and a great price on your new Lexus.

Sallygm

Nov 3, 2015

Julie Hill exceeded my expectations and helped us to figure out what we should do. She thoroughly answered questions and provided guidance. She didn't flinch one bit when I decided to see other colors. I am very impressed and pleased with the service she gave

Chris L

Oct 26, 2015

Mark gave outstanding service for providing time to show me how to install my car seat base. I found it difficult to find a facility that had certified installers and availability for appointments. He was easily accessible and willing to go above and beyond the help that I needed. I will be referring any future dads that I know to him for the help he provided me.

brent

Oct 16, 2015

Julie Hill, a sales representative, provided me with excellent customer service. I have never purchased a vehicle but Julie and Frank suggested that I test drive the Lexus ES350. They both have great people's skills. They were patient with me, and really listened to my personal needs. They are both very knowledgeable about the ES350 and were able to answer all of my first-time buyer questions. I left the dealership satisfied and confident with my Lexus ES350 purchase.

lillyo

Oct 11, 2015

I was in the market shopping for a Lexus IS 250. As I identified all of the features that I wanted, she was very patient in helping me find exactly what I wanted. She made sure I felt good about the purchase. There were a few nicks on the certified car and she took it upon herself to ensure that I could bring the car back in to get the exterior painted and buffed at no charge. She made my first experience with Lexus a very pleasant one!

shahram2c

Oct 9, 2015

I went to McGrath Lexus to test drive GS 350 and ended up buying it the same evening. This has never happened to me as I tend to take my time in purchasing a vehicle. Julie was very attentive to my needs and offered me an offer that I couldn't refuse. I had two cars to trade in and I felt that I got a fair share for my trade in, Thanks to Julie!!! She stayed in the dealership past closing to make sure that I was satisfied with all aspects of my experience with McGrath Lexus. The head of sales, Mike Tumilty, was very gracious to stay in late and make sure that I was delighted with my purchase.I have purchased over 20 vehicles in my lifetime and I have seem all sorts of sales reps and dealerships. I will definitely recommend Julie to any of my friend in the market for a vehicle... Thanks Julie

nefmac

Oct 8, 2015

I recently purchased a Lexus GS 350 and Julie Hill made the process streamlined and professional. She insured that I was informed of the vehicle specifications along with other options that would suit my needs. Julie was knowledgeable about the vehicles she presented to me. She was very nice and was never pushy. I would recommend her to anyone who is looking to purchase a vehicle from a knowledgeable and passionate car salesman.Frank in finance also was very professional and added to my awesome sales experience.Thank you..I will be back!

Mark McLawhorn

Oct 7, 2015

I worked with Mark on installing my son's car seat and he was EXCELLENT!! I would definitely recommend him and the dealership.

Emily C

Oct 7, 2015

I bought a pre-owned Lexus CT200h through Gary Sowell. I was there early in the morning and Gary helped me out through out the day. He was very helpful and knew what he's selling. Matt was nice about giving me extra Lexus swags, ie. car charger for my phone. I was very happy with my purchase. Linda in finance department went out of her way to get me the lowest interest rate out there. I really appreciated her.

1234nt

Sep 30, 2015

Heather was kind and very helpfull. We did not plan to buy, anf we did. We would come back for mote. What if we prefer soneone, is there any insentive for us?

fortramsey

Sep 29, 2015

Julie Hill went above and beyond. She made sure that everything was up to standards with my purchase. She answered questions and addressed all my concerns no matter how big or small. I couldn't ask for a better sales rep. Thank you Julie!!! I love my truck.

myrajbraggs

Sep 29, 2015

I purchased my Lexus from McGrath in April 2015 and was and have continued to be quite pleased with the level of customer service that I have experienced. My salesperson was Julie Hill and she exceeded my expectations [and has continued to do so in her follow-up with me since my vehicle purchase] in spending the time with me to consult with me regarding my needs and successfully identifying & delivering and meeting my needs. I hadn't purchased a vehicle in about 15 years but, Julie made me feel very much so at ease, didd't make me feel hassled in making a decision, answered each and every one of my question/concerns and, provided a luxury vehicle buying experience that made me feel comfortable and confident about my purchase.Months later, I am STILL very much so enjoying my Lexus as well as the level of customer service I have been provided so, hope should you purchase a vehicle from McGrath you will definitely pay Julie Hill a visit as she will definitely exceed your car-buying expectations!

Arkight5

Sep 23, 2015

McGrath Lexus Dearlership was excellent in every way. The receptionist was courtesy and welcoming when you walked in the door. My sales agent Julie Hill was superb! She got me an excellent vehicle at a great price! I will always use Julie and McGrath Lexus anytime I want to purchases a car Thank youAlphonso and Ralina Knight

Ashley

Sep 21, 2015

We had a car seat inspection with Mark McLawhorn and had a great experience. He was quick, informative, and very helpful. Thanks for such a great experience and we definitely will refer you to our friends and family!

DezIS250

Sep 21, 2015

Julie Hill is an excellent salesperson. She is very attentive, informed and sells cars with out using pressure techniques that are annoying. She was very considerate and patient as I asked question after question. She allowed space for me to think as well as discuss with my wife our options. She genuinely cares about her costomers and goes out of her way to accommodate. I would buy another car at McGrath Lexus of Chicago and most certainly from Julie Hill.

SomeSmuck

Sep 18, 2015

My wife wanted us to have our baby seat checked to make sure we put it in correctly, etc. Since this was going to be our first child, I agreed. Mark who is certified to check car seats at GcGrath Lexus did a great job. The facility was also great. All in all, it took a less than 10 minutes and he told us that we should adjust the level of the seat, but everything else was put in correctly. I know, it's just a baby seat. How hard can it be to put in a baby seat inside a car? Well, we had Mark check it out because my wife wanted to "make sure" we were doing it correctly. Probably hormones. In any case, I was truly impress with the service and the professionalism of the dealership. If I ever make enough money to purchase a lexus, I'll try to buy a new car from them.

Tsam1990

Sep 17, 2015

Julie did a great job was very friendly and exceeded my expectations. I bought a brand new Lexus nx 200t fsport they didn't have the car I wanted there but the went and got the car I wanted for me and gave me a great deal. If your looking to buy a car look for Julie

L.Peters

Sep 11, 2015

Sales rep Bill Tacker did excellent job of providing quality service on my but also purchase of 2006 Lexus GS 300!!T.ULeRoy Peters

carseat grandma

Sep 8, 2015

Mark did an fantastic job of inspecting a child car seat and making sure it was installed properly. Thanks so much. I searched all over the city for a inspector..police and fire department won't do it or gave met he run around. Mark did efficiently and quickly. I really appreciate it and the service department there!

Johnkambs

Sep 5, 2015

I stopped in at Lexus McGrath while shopping for a certified pre-owned luxury care with three rows for my family. I had the pleasure of working with Julie Hill who really exceeded my expectations! While I ended up going with an Acura MDX I would highly recommend her if you're in the market of a Lexus. Her follow up was impeccable, Julie touched base with me during the process continually to make sure I was being taken care of and even followed up with me after buying a different car?!?! It really is a testament to her customer service dedication. I can tell you I haven't got a follow up from the person who sold me the mdx... If I had it my way I would have had Julie sell me the MDX but unfortunately that's not how it shook out. Check out Julie if you're in the market for a car you won't be disappointed!

Chrissy R

Sep 2, 2015

We purchased our Lexus RX 350 in March (great experience), and went back recently to get our car seat installed by a knowledgeable professional. Mark McLawhorn helped us out and was fantastic! He had us in and out in minutes and made us feel comfortable with our new infant car seat. He took the time to show us various tips, and did so quickly and thoroughly. Thanks Mark!

Tari

Sep 1, 2015

Julie Hill is an amazinggggg salesman! She made sure I was well taken care of and communicated extremely well with me. She was organized and prepared for me when I arrived and I didn't have to wait long. Her customer services was such a warm & refreshing experience and as long as she is selling cars I will always shop her!!!!

Kidslikethecar!

Aug 31, 2015

Thanks again......Bill Tacker........for an excellent sales, customer service and outstanding dealership. We're enjoying our pre-owned, well maintained 1 owner Lexus sedan.

HappyA

Aug 24, 2015

Julie Hill and Linda Adomaitis combined expert knowledge with great warmth to make my new car purchase seamless and stress free. I left satisfied and relaxed. I can't say enough about their professionalism and courtesy. If there was a rating higher than excellent I would gladly give them that rating.

Wendy

Aug 23, 2015

I've never had such a wonderful experience buying a car, and I owe a many thinks to Julie Hill for the wonderful job she did in getting me my NX. Julie was the reason I went back to McGrath, and you better believe that my next car will be through Julie.

WarrenandKim

Aug 18, 2015

My husband and I purchased a vehicle from McGrath and our sales person Julie Hill was outstanding!!! We will definitely recommend Julie and McGrath to our friends and family. I plan to purchase a Lexus in the near future and though it's a distance from our home, there's no other dealership I'd rather have handle my purchase. It's worth the drive. Completely hassle free and the facility is beautiful. There were some repairs done to the car with no hassle. He was given an" We owe you" form and within a week the repairs were completed.

Andy

Aug 18, 2015

Came in with a car seat fresh out of the box, and Mark showed us how to get it set up properly and what part was missing (hopefully still in the box!). Just go right into the service garage and ask for Mark and car seat inspection. From a previous review, I learned this is available M-F 1-3.

CHILexusIS

Aug 17, 2015

Thanks to Julie Hill, I'm enjoying my first weeks in my Lexus IS 250. She was referred to me by one of my best friends whose family are longtime Lexus owners. Julie is straight-forward, thoroughly knowledgeable about Lexus products and service at McGrath. This is not my first car, so I tend to approach car buying with trepidation. Julie's professionalism eased my fears. She oversaw a very smooth process from initial conversation to exploring car options, to the credit/finance process to finally handing me the keys to my new car. Communication is always a critical component of closing any deal, so I appreciate her accessibility and the thoroughness of her communication ("live," email, text, voicemail). She will continue to be my go-to person at McGrath. Frank Cowan handled the finance portion. I was THRILLED that he was strictly business, and made completing the paper work very efficient. I highly recommend her and the McGrath team, and I'm glad to now be part of the family. :-)

JustDwana

Aug 14, 2015

I purchased my first Lexus yesterday and Julie was awesome. She was quick and firm and knew her product. She treated me, and my family, like her own. No question went unanswered and she also followed up frequently to make sure I was happy and loving my new car. The deal was easy, no push and pulling! I will definitely be singing McGrath praises based on her care of me.

Family Lexus

Aug 4, 2015

When trying to decide which Lexus see Julie Hill.Ms. Julie is respectful, provides outstanding customer service and makes you feel welcome!She is professional and knowledgable. Thank you for helping us pick the right Lexus for our family!

mbrenner227

Aug 3, 2015

My wife and I were pleased with our car buying experience at McGrath. Bill was easy to work with, we feel we received good value for our trade-in, and our new Lexus was priced right. We'll be back when it's time for a new vehicle.

jklein7408

Jul 28, 2015

We had the pleasure and privilege to buy our 2nd car from Julie Hill at the McGrath dealership. She is one of the nicest and knowledgeable sales people you would ever want to work with. We knew what we were getting and there was no haggling involved. Julie is very fair and honest and a delight to work with. I would highly recommend buying a car from her and McGrath Lexus. Sometimes it can be an exhausting experience buying a car. That is not the case when you work with Julie Hill. The sales manager Larry Brodacz was great to work with as well.

Brooke

Jul 24, 2015

After calling several places that had very limited hours for car seat inspections or that charged an arm and a leg to do them, I called McGrath Lexus and was delighted to learn Mark McLawhorn there does inspections for free (even if you don't own a Lexus!) every day Monday-Friday from 1-3 p.m. We had just added an infant car seat in next to our toddler's larger car seat and wanted to make sure it was all done correctly. Mark checked them out and made me feel confident our children will be safe and secure. The process was super easy, no-hassle, and very friendly. Definitely will come back again if/when we need carseat #3! Every parent should know about this place!

Joanne C

Jul 24, 2015

Do your research, educate yourself on the model you want and the pricing available out there, then call Heather at McGath once you know what you want and current prices. I spoke to Heather on the phone early in the day and she was honest about not having the specific car on the McGrath lot we wanted but quickly found a demo car that might work for us. It had more than we wanted but her price quote via email got us to drive in. We were ready to buy and educated consumers on current pricing, etc. so we decided to drive out even though we passed 2 other Lexus dealers on the way to McGrath. Heather's approach was honest, caring and not overbearing, annoying or trying to hard. We arrived late and hungry as rush hour traffic stole our dinnertime so Mike the new car sales manager drove thru Wendy's to get us burgers and kept the dealership open after hours while we ate our burgers and signed paperwork. The whole process was actually fun if you can believe that. We had been shopping a Lexus for about 2 weeks and dealt with many sales people in our research. Heather is in a class by herself. She is a genuinely likable person and we quickly realized why her office was filled with plaques and accolades. We were passed to Frank afterwards to sign the finance papers. Seriously it took us longer to eat our Wendy's than to sign the paperwork and Frank never made us feel like he was staying late.The most impressive part... after all is signed Heather and other employees have stayed an hour past closing, Heather insists on a thorough tutorial, sitting in our new car, pairing our blue tooth phones, explaining the navigation system, etc. all with the same pleasant demeanor she had had all night. I only wish we needed another car, I'd do it all over again!

CAAber

Jul 21, 2015

Mark is amazing. I called and he made an appointment for that afternoon. Mark couldn't have been nicer. he made the process amazingly easy and now I feel confident about our car seats. Building is easily accessible, amenities are great and people are wonderful. Great experience at a great dealership. Thank you Mark!

JT

Jul 21, 2015

Mark McLawhorn, of McGrath Lexus of Chicago, was AMAZING. He was not only very prompt with his reply, but readily available all week to provide help with the installation. He really provided great customer service. Thank you Mark!

Lindsay

Jul 21, 2015

Mark McLawhorn has installed and checked every car seat we have had for the past 2 years. If I found it loose and I just wanted him to check it out, or when we were ready to turn our car seat to forward facing, he has always been super helpful and quick! I always feel safe with my son riding in his carseat because Mark has helped out!

J. Gooch

Jul 19, 2015

Mark installed the car seat and explained everything to me within 10 minute. He was very helpful and had great pointers. Our car seat is snug and doesn't budge.

chanthayod

Jul 15, 2015

Anthony Swanke is excellent to work with!! I bought a car 11.07.2015. The process was fast, effortless, painless. I had to finance through dealership and Anthony took care of that process so it was effortless on my end which felt good - no headache, no calling a million places, no worrying about what information I need to provide a bank. Also helped me get insurance there after signing papers with Frank who was also great in the Finance. I left in the newly purchased car even with a full tank of gas- again, no headache trying to find a gas station near by. The dealership itself was very friendly, accommodating, had mini resto/coffee/tea/golf/computer/tv/shoe shining/leg massage waiting area - so VERY accommodating. The next NEW car I purchase, I will go to Anthony. So basically, go to this Lexus and see Anthony/them - no questions, they get the job done and they execute and deliver.

White Audi Q5

Jul 10, 2015

i was purchase infiniti fx35 on wed/07/08/2015 With Seller Tacker , his so friendly and nice seller , they fix my car then my car done , they pump full tank on my car then bring all the way to my work on New Lenox take over 1hr for come drop my car and get loaner car back , good Dealer and Nice seller Tacker , i was been many dealer never see people nice like that, must they BS alot , like Greater Motor Chicago they Bs alot , i so like this Dealer and seller Tacker +aaa !!!

Sarah

Jul 7, 2015

I don't own a lexus. I've thought about it and this would be the first place I'd go because of the customer service. We had heard that they do carseat checks during certain hours of the day. This was great news to hear as so many other places have scaled back (firehouses/police stations no longer help out.) I was able to get in, be seen right away and get piece of mind that we installed the car seat correctly. Thank you to Mark McLawhorn for his help and also for his advice on dog harnesses in the car.

Amanda

Jul 3, 2015

Went to McGrath Lexus to have a carseat installed in our car (not a Lexus) by Mark McLawhorn. Process was easy and he was very helpful / instructive on how to do it if we need to uninstall/reinstall it. Great service that they provide even if you don't have a lexus / didn't buy your car at McGrath.

Nwynn

Jul 2, 2015

Yesterday I purchased a 2004 Lexus RX 300. Russ sold me the car!! He was freaking great!! He was very knowledgeable about the car! He was very warm and friendly! I will be coming back to him!! Give Russ a raise!!!!!!!

mgwilly

Jun 25, 2015

I just purchased a new IS350 AWD F Sport at McGrath Lexus and I could not have been happier with the process. My sales person was Bill Tacker who was excellent from the moment I told him what I wanted. He gave me a great price right from the start and really took good care of me. The car was perfect and exceeded my expectations. Nick Novelli went through the car with me and really made me feel like I was important to him. He did a great job. Doug Bell handled the transaction in the finance office and was a pleasure to deal with. Matt Fenton appraised the (2) Audi's I traded in and although I felt my cars were worth a little more than I got - I do understand the business and he was very fair in his appraisals. All in all this deal was a win -win for both parties and I would definitely go back to McGrath.Mark W.

herbalsuv

Jun 19, 2015

I just leased a new Lexus NX 200t. I couldn't be happier with my new SUV. The sales experience from begining too end was excellent. Much appreciation to all at McGrath especially my sales consultant Julie Hill! Keep up the excellent work.

ChiMom123

Jun 17, 2015

Mark helped and taught me to install my convertible car seat; he was helpful, patient and knowledgeable. It is great that there is a certified tech at McGrath!

amina715

Jun 16, 2015

I purchased a vehicle on 06-11-15 from McGrath Lexus. This type of purchase is not always easy, but with Julie Hill as my salesperson, it was smooth from the beginning. This is my 2nd purchase from Julie Hill at McGrath. This was another positive experience. She was able to answer all my questions. I appreciate the attention she provided and making me feel like a valued customer. August Griffin, vehicle specialist did a fantastic job showing me the features on my vehicle. He was thorough, not it was not overwhelming. Thanks again for taking the stress from car buying.

Kelly

Jun 13, 2015

The service department was booked on a Friday afternoon; however, Mark made time between his many clients to ensure that my child's car seat was securely installed. McGrath could've easily asked me to come back at another time. But McGrath's and Mark's focus on serving their clients is paramount. And I don't even drive a Lexus or car purchased from their dealership!

Chuck K.

Jun 11, 2015

I would absolutely want to thank Julie Hill for the attention and service she provided in helping us make our Lexus decision. Her knowledge of the product and ability to make difficult decisions easier for us made the difference of supporting McGrath Lexus versus a competitor. I also have to personally thank Matt Fenton for introducing me to Julie! Without Matt, we would have never met Julie and continued with the McGrath family!One more thing about Julie, because it was more convenient for us, Julie actually came in voluntarily without hesitation on her day off to take care of our needs! This is the dedication she gives to her customers, and the McGrath family should be lucky to have her!We have been a part of the McGrath family for over 15 years, and will continue to do so as long as there are people like Julie Hill and Matt Fenton!

Phil S. Attorney at Law

Jun 6, 2015

See Russ at McGrath. The man will take care of you. He knows his cars and there will be no nonsense. Before you buy anything, I suggest you talk to him for at least five minutes. It can't hurt. Personally, it was the best five minutes I ever spent shopping for a car. McGrath also knows how to run a dealership. I can safely say I learned car buying the hard way (like getting my head bashed in too many times). There is an easy way and a hard way. This was the easy way. Just smile and say "yes" to everything he says. You will walk out with a fine car at a very good price. Seriously, you will save yourself a whole lot of trouble. It is that simple. Philip S.Attorney at Law

HollyG

Jun 2, 2015

Mark McLawhorn was awesome at checking our car seats. Mark was professional and thorough and now I am confident that my babies are secure.

Erin

May 30, 2015

My husband and I visited Mark at McGrath Lexus this afternoon to check the installation of our car seat for our first baby. He was extremely helpful and gave us very helpful tips for not only installing the car seat but making adjustments to the driver's seat in front of the car seat so that everyone will be safe and comfortable. I would definitely recommend for parents to get a car seat installation lesson at McGrath Lexus!

Red

May 29, 2015

I would like to thank my salesperson, Julie Hill, for the excellent service she and McGrath provided to me. Anytime I called her with a question or concern, she was there to assist me. I must say that everything I was looking for in a vehicle, I found at McGrath Lexus. The staff at McGrath Lexus is there to satisfy their customers, with curtious service with a smile. I find that quite refreshing. Julie, is one of those salespersons that lay it all out there for you to see and allows you make the decision with no added pressure. I purchased my Lexus RX 450h and have been riding high ever since.I plan on taking advantage of all the extras that McGrath Lexus has to offer their customers. Free car washes and more. What a wonderful family to buy into..

Miriam

May 28, 2015

I didn't buy my car here, but it is where I get my service done. I recently went in for a baby car seat inspection which they offer for free and it was fast, easy, and thorough. Mark Mclawhorn was the one who inspected the car seat, and he was friendly and informative.

Llu708

May 22, 2015

I would like to take this opportunity to thank my sales person Julie Hill. She is very professional and energetic. Because of her, I bought my Lexus RX 350 at McGrath Lexus Chicago. She helped me find the car that I want and I got unlimited services after sales from her. I can easily bring up my question about my new car to her. She is very caring. Also I like to thank service advisers Andy Pak & Rich Palicka for all their good work with my old Lexus RX 330 and now with my new Lexus RX 350. Also I am enjoying my unlimited free car washes from McGrath Lexus Chicago. Arnell & Ronald from car wash department take good care of my car.

ladylexus2015

May 20, 2015

Of all the area dealers McGrath worked the hardest to earn my business. From the moment I started "looking" to finally making a purchase Julie was not overly pushy, and handled the deal with integrity. She made sure she got me exactly what I wanted and was able to work the deal on my terms. From start to finish everyone treated with me with respect and valued my time, and the significant investment I was making. The MSRP was a bit higher than some other dealers, but they made a deal I couldn't resist and my purchase decision was impacted on how I was treated, not price. I cannot say enough great things about Julie, and can honestly say that she has earned a customer for life! She made sure everything was perfect with the vehicle once it arrived and made my delivery process seamless.When it came to financing Frank Cowan exceptional; everything was swift and fair and he got me the best possible rate. Nick Novelli is a godsend, this is my first vehicle with this much technology involved and he walked me through every part of it, even sharing his cell phone number in case I have any questions down the line.Sharon Gale gave me a fair trade and was easy to work with as well.I am excited to be apart of the Lexus family and happy that I chose McGrath!

LIS

May 17, 2015

Mark McLawhorn, an Assistant Service Manager at McGrath Lexus, is a trained car seat installer. This service McGrath offers is above and beyond what most sales or service shops provide. Mark is a true professional and spend the time to teach you how to install the carseat yourself. The car seat installation by Mark provides a new mom a piece of mind. I would return to Lexus for service and purchase any day.

Linda K. Anderson

May 15, 2015

I purchased my 330 Lexus Truck from Ms. Julie Hill. She was very professional and knowledgable. She was very patient with me as well. I have always and will continue to recommend my friends to her because she cares and is a very genuine person. I continue to bring my car to the dealership for maintenance because of her. I look forward to seeing her and conversing with her. I am preparing to purchase another Lexus truck in the near future and I look forward to Ms. Julie Hill as my Sales Representative.

Ginocappuccino

May 14, 2015

my uncle had a great experience buying a used car from Jack last Saturday.he's an honest man.Old school.everyone at this,place was nice.Sharon his boss is a very classy lady and you showed us appreciation for our business.we got some real nice gadgets for our new used Lexus..looking forward to use the free car wash

**lexlove++

May 1, 2015

What a pleasant experience it is to deal with the folks at McGrath and especially my sales rep, Julie Hill. I have been a customer of this Lexus dealership since it opened and have found its sales and service operations outstanding, not to mention its convenient location. Julie sold me my previous car also and with each experience she listened carefully to the buyer's needs and expectations in order to deliver a totally satisfactory transaction. Everyone on staff works to give you a perfectly satisfying experience. June R

Anne

Apr 30, 2015

I don't own a Lexus (not even close), but I went in to make sure my baby seat was properly installed. Mark McLawhorn is the certified authority on baby seats, and he is awesome. He showed me that the seat was in the wrong spot, not snug enough and fixed it all. He pointed out where the anchors were and reinstalled the seat for me in 15 seconds. Everyone at the dealership was super friendly and gracious. Thank you Mark and the McGrath Lexus of Chicago team!

Ebele O

Apr 30, 2015

I went in at a friends recommendation to test drive a Lexus RX 350. I worked with Julie Hill. The moment I met Julie, I just felt the warmth in the way she dealt with her clients. She had patience with me with looking at the different cars and what was best for me. My visit was in the evening and I did not feel rushed at all. She even fed me dinner while I waited for Doug Bell to work out the paper work. After my purchase, I left the dealership and she followed up with me to make sure I was okay with my purchase. I had changed my mind a day later simply because I wanted something different. I let Julie know and She did not get upset, she simply worked with me to make sure I was happy with my purchase. I have to honestly say that the level of service was outstanding and I have never experienced such service. Thank you Julie! I'm still enjoying my "Lex"

Cassandra51

Apr 14, 2015

Every encounter with the staff was one that gave me the impression that my needs were a number one priority. They cared about me.Thanks!

Dave

Apr 14, 2015

Julie made car shopping a pleasure. She was very forthcoming about the history of the car I was interested in buying and price flexibility. I might add that she went WAY beyond the call of duty when I thought I lost a pair of eyeglasses at the dealership, and she and dealership staff looked everywhere for them. (And she was a good sport when I finally found them in my car.) I would recommend Julie to anyone.Doug found me a great interest rate on my car loan and explained the various warranty plans for Certified Pre-Owned vehicles.

AJ

Apr 8, 2015

I have been to McGrath Lexus two times in the 9 months to have my infants car seat installation inspected. Mark McLawhorn was fantastic both times in making sure the car seat was installed correctly. I do not own a LEXUS but McGrath offers car seat inspections for the community. Mark has gone above and beyond anything I would have expected from the dealership where I purchased my vehicle. It is amazing since he is offering this great service for all vehicles. thank you!

dorrcl4

Apr 7, 2015

I came in to have my car seat inspected by Mark, the assistant service manager. Mark was kind, took the time to explain how the car seat should be positioned and taught me how to install on my own. Mark was kind, efficient and really helped me! He never seemed rushed, although I know he was very busy, and I was in without an appointment. Thank you for all of your help, Mark!! I am so thankful that you helped re-install our car seat to help ensure a safe ride for our baby boy!

ms350

Apr 7, 2015

This was my second time buying from this team and both times have been great due to Julie Hill. She goes above and beyond to make sure customers are happy!

Diane

Apr 6, 2015

I bought my First Lexus this mth.The NXL SUV...My salesperson Tim Hutcheson was Superb!!! He was courteous, kind, not pushy in any way..100% professional...He alsoShowed a personal side which I liked..He was interested in Us...My husband was with me when I say Us...The entire staff at Lexus just Devine...I love the Cafe there too!!

Gary S. Freeman, M.D.

Mar 15, 2015

We were in Chicago for our daughter's engagement party. On a Saturday afternoon the water pump went out on our Lexus SUV. Luckily we were only two miles from McGrath Lexus. We limped in to the service department with steam coming out from under the hood and met Mark McLawhorn, Assistant Service Manager. Mark was exceptionally helpful with our situation. He immediately got the car into service and promised the work would be done the next day so our trip home would not be delayed. Mark and his team helped us transfer our luggage to a brand new loaner car. As promised, Mark called as soon as the problem was diagnosed. The car was finished on time and delivered to us sparkling clean. Every dealership needs a Mark McLawhorn! Mark made what could have been a horrible weekend a minor inconvenience.

Rae

Mar 14, 2015

I have been shopping for a Honda Accord for a few months online and came across the 2010 Accord on Cars.Com. This was the BEST Car buying experience I have ever had. My Salesman Anthony Swanke did everything in his power to get me the car and so did my finance manager Linda Adomaitis. Though I was not buying a Lexus they gave me the best professional service I could ever expect. I am so happy! Thank you everyone so much.Renee O

Lisa

Mar 5, 2015

I found a car online and had my son test drive with Bill for which I received the response "pull the trigger" mom:). I called Bill the next day and he held the auto until I arrived, went over the car in detail and it was a done deal!! The whole experience was uneventful and EASY!! No pressure and no sales tactics. Bill will be driving my auto to me next week --- now that is above and beyond! Wonderful sales experience with Bill and financing experience with Doug. Keep up your current business practices and your dealership will be around fora very very long time. THANK YOU.

Phil

Mar 4, 2015

Had no idea what I was doing. Took the car and car seat (right out of the box) to Mark McLawhorn at McGrath Lexus and he installed it and gave me the quick tutorial on what I needed to know about the car seat. Very helpful and quick. In and out 15 minutes.

S.Reilly

Feb 28, 2015

I am a McGrath Acura customer, but was told that the Lexus dealership was the place to go for car seat installation. As a soon-to-be new parent, I was very paranoid about how to get the car seat in place, but Mark was a great help. Not only did he install the seat in less than 10 minutes, but he was very patient in teaching me how to use the carseat, and how the base needed to be installed. Highly recommend for anyone who needs help with the installation process.

New Mom-to-Be

Feb 27, 2015

Mark McLawhorn is the fantastic! He is certified to help families install car seats and as a first-time mom, he put my mind at ease. He walked me through the entire process and was kind and helpful.

Brendan

Feb 24, 2015

Mark McLawhorn is the best! - we have had him install our car seats, and he is always very thorough and nice. Such a great guy!

Parents-To-Be

Feb 16, 2015

My wife and I worked with Mark McLawhorn, Assistant Service Manager, for help with our new car seat. We've seen the statistic over and over that 80% of car-seats are improperly installed and we needed someone who is certified and knows what they are doing. Mark was very friendly, showed us exactly how to install the car-seat the correct way and then turned it over to us so he could watch us do it and make sure we had it right.

JTR

Feb 12, 2015

A big thank you to Asst Service Mgr Mark McLawhorn for inspecting and installing our baby seat on 2/12/15. Mark was friendly and informative and demonstrated in such a way that I feel confident that not only will the car seat function as it is supposed to, but I will be able to uninstall and install myself going forward. Mark took the time to show me the appropriate way to position each strap both on the carrier and the base. Thank you Mark!

Dawid

Feb 11, 2015

Worst lexus dealer I ever been to. Horrible service reps. Left my car for service and when I came back to pick up the price was triple as much as they told me and never called me to ask if they can go ahead and repair other stuff. They just went ahead repaired other things without ever asking me.

Naseem

Feb 11, 2015

Came to McGrath Lexus to trade in my Toyota Venza for one of my all-time favorites, Lexus RX 350. Everything was done the right way. Everyone was friendly and helpful. I worked with Gary Sowell. He's very professional, straight to the point, and has excellent communication skills. Thanks Gary for all your help! :)

2014newcar

Feb 8, 2015

I purchased my IS 250 at the end of the day on the end of the month. Julie Hill provided outstanding service. She never rushed me and presented options that were affordable. She was very professional, knowledgeable and is genuinely concerned me as a customer. Even though it was a Friday night, she never rushed me and made me feel comfortable with making my decision on the purchase. Thank you Julie! I appreciate you for your time! I'm referring all my friends to you.Anita

New Dad

Feb 4, 2015

Had my car seat inspected by Mark McLawhorn, the assistant service manager. He was knowledgeable, nice, and informative. Mark also stopped me after I started the car at the end--he told me he thought that my engine didn't sound right at the start, ran diagnostics for free, and told me that I needed a new battery. The kicker was that he told me not to get the battery from the dealership, but to go to Autozone where they'll do the installation for free. Can't say enough good things.

andrews36

Feb 1, 2015

We were very happy with our most recent visit to McGrath and felt the need to write a view as thanks! My wife and I purchased an RX350 last December and stopped in yesterday (more than a month after purchase) to learn more about our car's technology and install a car seat for our daughter. The service we received was immediate, personal, and over the top. While we did not make an appointment, we were taken in as soon as we arrived and were introduced to Nick Novelli. Nick graciously had the team wash our car, provided a very thorough review of the car seat installation process, and walked us through the car's technology capabilities (navigation, radio, climate, etc). Nick also delighted us by pointing out our car's remote activation capability and even upgraded that for the trunk. Suffice it to say, all of our needs were met and Nick truly exceeded our expectations in our visit. Really glad to have purchased our car with McGrath. Looking forward to coming back for our next tune up, knowing their customer service continues well beyond the sale. Thanks!

Rosanna

Jan 30, 2015

Mark is great! He installs car seats and helps correct any installation you may have done incorrectly. Not only does he install them, he makes sure to show you how to do it, in case you have to take the car seat out and reinstall it. I've used him for every one of our car seats and he's awesome!

Nataliya N.

Jan 30, 2015

We bought are new RX 350 at the end of December 2015 and we worked with Julie Hill. She is very professional and helpful, with excellent communication and understanding skills, at the same time no pressure. Thank you Julie for all your help.

T

Jan 30, 2015

Julie Hill was an awesome salesperson! She understands the needs of her customers and executes the deal tailored to her customer's wants and desires. I WOULD RECOMMEND JULIE TO ANYONE & EVERYONE who is thinking of purchasing or leasing a Lexus! Julie is excellent at what she does and doesn't make you feel like you're being taken advantage of. She was very informative from beginning to end I loved that about her! Julie is the salesperson of a lifetime. I won't purchase from anyone else!!!!!!!

Sara

Jan 27, 2015

We went to Mark McLawhorn to get our car seat installed. Not only was he super friendly and helpful...so was everyone else! Mark made sure both my husband and I knew what we were doing before we left and everything was complimentary. I was very impressed by this dealership and if I'm ever in the market for a Lexus I will go here first.

Mom of 2

Jan 20, 2015

Mark McLawhorn is truly the best around when it comes to getting your child's car seat installed safely. He walks you through the installation so that you can do it on your own. He went above and beyond for me, helping me clean out endless crumbs and food stuck in the seats and underneath as well as checking our second car seat even though I only came in to install the first. All of this is complimentary. Thank you kindly, Mark!

tikuman

Jan 17, 2015

Sold us a certified preowned Lexus ES 350 which had prior damage, which we came to know when it was involved in an accident. Prior damage was confirmed by Allstate. When confronted them, they plain denied it and say we bought the car "As-Is" and "at our own risk". Is this customer service from a luxury car dealer? Their used car sales manager was outright rude and when we tried to contact her. Now we have to pay to fix those damages. Would never recommend this dealership to anyone.

kheiple2

Jan 5, 2015

I was very happy with my McGrath experience and felt that they offered me the best deal. In addition, sales, customer service /delivery and finance were all stellar.

BLESSED

Jan 4, 2015

This was the first time I have entered a car dealership and not felt as if I was being taken advantage of. Julie Hill was excellent. She kept me informed on the process from the start. I was in contact with her everyday from the time I filled out the online application. I had some issues with the used car that I bought but Julie was very concerned about my needs and made sure that I was satisfied when I left. Eventually I drove off in the truck that I had my eyes on!! I defiantly recommend Julie Hill. She is more than a salesperson at McGrath she treats you like family and for that I am thankful. Frank in finance was also nice and patient as well.

Jimmy

Jan 4, 2015

We went to this dealership on Dec 30th, even though it was too late in the evening Bill Tacker (Sales) was patient enough to go through everything about the car we were looking for. He told us the smallest detail about the car we were interested in and made our buying process easy. The people around were nice and friendly and warm. I would recommend going to this dealership as well as go to this gentleman Bill for any information you are looking for :)Go Lexus!!!

turk

Jan 3, 2015

I'm very pleased to have dealt with Julie Hill she is professional in the utmost way . Very courtesy, n concern about our needs, me an my wife are very fortunate to have a salesperson of Julie expertise, an she is a credit to the McGrath family. Thank you, Mr.n Mrs . Fenner

Yirser

Jan 3, 2015

I have driven Lexus since 1996. This is the 4th Lexus I've owned and the 3rd I've purchased from McGrath and Julie Hill. Julie worked over time to make sure that my deal go through for the exact used car that I was looking for and was in great condition. I was treated with respect and consideration throughout the process and received first class service. Julie made sure that minor damage was repaired on this car even though it was not certified and has continued to follow up with me to make sure I am satisfied. I will always go to Julie Hill first when I'm looking for a new car. She treats you like a valued human being and not just a customer. And, Robert Zuniga is my favorite and exclusive Service Rep. He always takes care of my needs and provides me expert advice and service.

Mkhan

Jan 2, 2015

I just purchased certified RX 350 from the McGrath Lexus and experience was excellent. I got a very low mileage SUV for far less than what other dealers were charging for the same year SUV. The buying process was very professional and excellent.

Adaemicke

Dec 29, 2014

I am satisfied with my overall experience at the dealership. The only thing my family and I were disappointed with was the wait time. We got there at 2 pm and while we decided by 3 pm to buy the car we didn't leave the dealership until 6:30 pm. Our dealer was very apologetic for the wait and attentive to us by providing us with water and engaging in conversation.

lolitawhiteside

Dec 29, 2014

This is my 7th Lexus in 10 years. Julie Hill has always been AMAZING. Everything from follow up to knowledge, all the way to delivery, her expertise and politeness surpasses my expectations every time! I normally deal with Doug Bell in finance but Frank Cowan took good care of me in his absence. Larry Brodacz on the other hand, was a bit arrogant and overbearing even going so far as to say that he could sell the car that I was interested in 4 fours if I didnt want it. In other words, take it or leave it. Not only did I become upset, this was the first time I contemplated walking out without a new vehicle. Thanks to Julie, she explained the financial reasoning and I accepted the terms. I am enjoying my new NX F Sport. Its sleek design and powerful engine is definitely turning heads. Until next time, thanks for everything Juliexxoo

andrews36

Dec 28, 2014

We bought a certified pre-owned RX350 and it drives as if it is a new one. In fact, one of our passengers was surprised to hear that it wasn't new. We also had a great purchasing experience at McGrath Lexus of Chicago. We test drove two vehicles to determine which one was best. We toured the dealership's amenities and met various folks in Sales, Finance, and Technology, all of whom were extremely friendly. Our rep Gary was very helpful, thorough, and thoughtful in his recommendations and follow up. Most importantly, we are very happy with our purchase, and look forward to visiting again soon for the complimentary car washes.

RX350BLKBLK

Dec 22, 2014

How do you go above and beyond the typical car sales without added pressure? Talk to my favorite saleswoman, Julie Hill. After storming out of another local dealer which I've done business with at times in the past, I contacted Julie hoping to at least receive some honesty and decent treatment through a typical dreaded car purchase. I read plenty of reviews on McGrath and felt Julie was the best person to talk to since she seemed very personable to other buyers. I can name a number of instances where my blood boils as I sit through hours of car buying fun. Fortunately Julie tackled 80% of the work before I even walked in the door. Honest, good hearted, and downright genuine. I knew where I wanted to be option-wise and price-wise. Not only did she locate the exact vehicle which supposedly no dealer in Chicago had (so says the other guys), but she beat their price also. The purchase was efficient - I did not spend eternity in the dealership, or haggle my life away. We went through the paperwork, had some great conversation, signed away, and off I was. Even though I'm a "burb" guy, I'll take the extra time to come downtown for service. All in all, I will be back - I'm on my 4th Lexus, 1st from Mcgrath.

xx02accordbabexx

Dec 22, 2014

Lexus McGrath of Chicago is the best dealership in the world. Julie Hill/Sales and Matt Fenton/Manager are truly amazing, fun to work with and sincere. I would recommend them and this dealership to my friends and family. I WOULD ONLY PURCHASE MY CARS FROM THIS DEALERSHIP!

Rekameo

Dec 21, 2014

Bought a new 200tNX and it is absolutely beautiful. Everything I could possibly want in a car. Checked out other cars before finally deciding on the NX and for the price and what is included in the deal, it's the best around.Have been a customer of McGrath since I bought my 300RX 12 years ago and have always praised the service I have received and I wasn't disappointed this time. It was nice to work with a salesperson like Gary Sowell who didn't pressure you and let you decide on your own that a Lexus was the car to buy.And, I LOVE this car.

CAR ENTHUSIAST

Dec 11, 2014

This is not my first purchase at Mc Grath Lexus of Chicago all I can say is that these people go way above and beyond to please their customers and Maria T. is an amazing saleswoman not to mention extremely professional, she personally went to pick up the spare key that my car was missing from the previous owner the very next day, she also made sure a part that was previously ordered was installed and provided me with a loaner. I have purchased multiple cars from them and every time I have had an amazing experience the make the car buying experience extremely pleasant and stress free, I have recommended many of my friends and they can only speak good things about them. Sharon is an excellent manager along with the finance department.

Joey S.

Nov 17, 2014

From the moment my family and I stepped into the McGrath Lexus dealership, we were welcomed by Gary Sowell as if we had been old friends for years. We appreciated his efforts of catering to our needs and listening to our requests. He was able to show us multiple cars in a short time period. This made the process of car searching very easy and stress free. It also helped that the facility had most of its cars in a heated indoor facility. Overall, just a great facility to wander around and keep busy while waiting for service or anything else that might lead you to a dealership.

satisfied customer

Oct 16, 2014

I went to Mcgrath Lexus on Sept. 20,2014. I bought my 5th Lexus from this dealership. My sales person was nothing short of professional and accommodating. Thank you Maria Titova. Thank you Sharon Gale and Frank Cowan. A class experience

Mafiame64

Oct 1, 2014

Gary Sowell was such a pleasant person to work with. We were in the market for a budget pre-owned car and found exactly what needed online at McGrath Lexus. Even though it was a 2009 Honda Accord Coupe, he treated us as if we were buying a Lexus. It was a very low stress experience and he went out of his to accommodate us while he was off the clock. He also planted the seed for us to consider an actual Lexus in the future. Gary, thanks for all did on this purchase.

Shirl T.

Oct 1, 2014

I had the pleasure of meeting both Maria Titova and Morgan Bond in purchasing my vehicle. I was impressed with their professionalism, courtesty and genuinely making us feel welcome.and happy to answer any questions as well as explain every detail involved. It was a no-hassle purchase and everyone at the dealership were friendly and made us feel welcome. We drove 4 - 1/2 hours to this dealer in particular and finally found the one!. Thank you!

Larry V

Sep 21, 2014

I have purchased several vehicles in my lifetime and cannot express enough how the staff at the McGrath Lexus in Chicago dealership have (for me) changed the paradigm of buying a vehicle. My salesperson, Maria Titova, was not only a pleasure to work with, but her knowledge and professionalism throughout the selection and test driving process was commendable and thank her for it. If you are in the market for an excellent driving machine, I just want anyone who has ever experienced the anxiety of car buying to stop by and experience the genuine customer-focused approach and environment they seemed to have mastered. I did purchase my first Lexus and have been enjoying it ever since. Thanks Maria, Violet, Doug & Sharon for your parts in the process.

jimmalone1055

Sep 20, 2014

...That's the only word I can use that comes close to explaining the series of unforeseen circumstances that brought me to the Lexus dealership! A good friend and long time Lexus owner insisted I visit his "friends" at McGrath Lexus in Chicago, when it unexpectedly became necessary for me to quickly purchase a pre-owned vehicle. With a somewhat preconceived notion of what the Lexus brand was, I agreed to his proposition.My experience began with General Sales Manager Sharon Gale. I'll remind you that being a first-timer at Lexus, I was feeling a bit apprehensive with all the pomp and circumstance surrounding the car maker's reputation and legacy. (Yes, I'm one of those people who find car buying a stressful and often times intimidating prospect). To my relief and pleasure, all of my anxiety vanished after five minutes in Sharon's company. She was sincere and authentic. She not only knew her business, she loved it! As a business owner, I recognized and connected with her immediate enthusiasm and straightforward accessibility. She wanted nothing more than to assure me I was in the best of hands at Lexus!My car-quest was then turned over to capable hands of the Pre-owned Vehicle Salesman Bill Tacker. His 14 years at Lexus afforded me a professional level of knowledge and expertise that was tempered by his friendly, accommodating demeanor. Again, as we perused the pre-owned, he was able to give a clear understanding of the Lexus brand, it's dependability, features and standing in the marketplace. Car salesman stereotypes aside, there was no pressure here. Rather a simple desire for him to reassure me that Lexus was a very good choice. It wasn't long before I'd picked out my next car!I'm not one who is impressed with perks and privileges. Again, as a business owner, I am impressed with customer rapport and confidence in a product. To me those are key elements in attracting and maintaining a loyal, consumer relationship. I can safely say that experts at McGrath Lexus have done exactly that!

David D

Sep 12, 2014

Lets start with the best part An honest dealer that does what they say they are going to do. After agreeing to purchase the vehicle, we noticed a scuff on the body. They told us, they would fix it during the coming week when they had a loaner available. I just went back the car and they took care of everything they promised, even though it was not in writing or written into the contract. Now for the rest of the story: We were looking for a new SUV and did not expect to purchase a Lexus. We starting talking to Gary Sowell (708-466-6179) about pre-owned vehicles and he patiently showed us many many options. We kept asking about different options and hypotheticals and he kept showing us options. Never any pressure. Once we selected the vehicle we wanted, they asked to inspect our current vehicle for trade in. a few minutes later they came back with an offer that was more than fair. I did some research about how much I could get for our current car and they came in higher, so great. We were able to do some quick research on the car we planned to purchase (2011 RX350) and the vehicle was priced within a couple of dollars of multiple research sites. So that was it, no fuss, no hassle. My only knock on the dealership (which applies to all dealerships) is the time it takes to get through the closing process. Hoped it would have gone faster, but they have comfy seats, drinks, TV, putt putt golf computers and more so what are you going to do.

WayneMartin

Aug 20, 2014

I recently purchased a certified used Lexus hs250h Hybrid and I cant say enough about McGrath Lexus of Chicago and how they were willing to work with me to make my purchase happen!The service was beyond what I could have expected and to a greater extent any experience that anyone has when purchasing a vehicle comes down the person you are dealing with as well and the latitude the dealership gives their sales personnel. In my case the sales person that helped me was Julie Hill of McGrath Lexus of Chicago.Julie was by far and away the best car sales person I have ever dealt with since I purchased my very first vehicle! She went out of her way to help me out in every way possible! Her demeanor was positive and cheerful and one thing that I hold above all else when it comes to the character of any individual I am dealing with is Honesty! Julie was straight forward and presented me with the details and facts about my car purchase leaving very little doubt as to whom I was dealing with!An Honest person!McGrath Lexus of Chicago is blessed to have Julie on their team and I can definitely say that McGrath Lexus of Chicago will benefit with future purchases from myself and my referrals!In a Nutshell McGrath Lexus of Chicago and Julie Hill are Top Notch!

franco1014

Aug 11, 2014

I have been dealing with McGrath Lexus now for almost 8 years and have leased 3 vehicles. The staff is outstanding from the working through the lease to the vehicle delivery. I truly enjoy working with the entire team. The post sales support is also outstanding. I have brought members of my family to McGrath to purchase vehicles as well.

DAlvarez

Aug 8, 2014

I had been dreaming of buying a Lexus for what seems like forever. Finally everything was in place that I could enter the Lexus ownership world. Gary was prepared to see me the day I got there, he let ME choose what I liked and didn't try to force me into anything. They respected my budget and gave me an unbelievable deal. I purchased a 2007 Lexus ES 350, 1 Owner w/ Clean Carfax AT a fabulous Lexus Dealership cheaper, in better condition, and easier than I could get anywhere else. I was amazed at how friendly everyone was to me and my husband. We were treated with respect and kindness. This was the best vehicle buying experience that I've ever had. I will remain a customer of McGrath Lexus of Chicago and will try to send as many people to them as I possibly can. Thank you Gary, Frank, and all of McGrath Lexus for getting me into my dream car!

Trsloyer

Aug 7, 2014

I wish I could say my purchase was uneventful but it wasn't quite perfect. I purchased a Toyota F J Cruiser on 18 July 2014 and drove it back to KY. I was promised the title work within 10 days. That did not quite happen. McGrath told me twice that they were waiting on the check to clear but the fact is it cleared on 21 July 2014. This Monday they said that the bank had to clear them to send the title. We cleared that up, and they promised to overnight it. A small problem with UPS delivering it to a door we seldom use but it was finally on my door step on 6 August 2014. My salesman was Russ and except for forgetting to call me back during the delayed title problem was very Pleasent to work with. No complaints about Russ during the buying process. He treated my wife and I very well. I love the F.J. And would recommend it to anyone. I rated this dealer on the in the "good" range because the post buying titling delay was very frustrating and caused both me and my bank our valuable time.

tsanchez89

Jul 11, 2014

My boyfriend and I drove up to McGrath Lexus to look at a used Lexus that he was thinking about purchasing. We weren't totally sold and weren't sure if we were going to actually get it or not. As soon as we walked in we were welcomed by Jack Martell who made us feel right at home, he was helping out his friend/coworker Bill Shamuh who was busy with another client and was originally supposed to help us purchase our new car. There was a reason Jack was our "guy" he was very patient I never felt obligated or pushed into anything which is what usually happens at most dealerships, but NOT THIS ONE. Jack accommodated us, made us feel like a friend, and very comfortable with our decision, he exceeded our expectations! After taking the car for a test drive it wasn't a tough choice on whether or not we wanted the car. This place was awesome!

starfire11

Jul 1, 2014

We bought a new RX 350 F-Sport from Curtis Jones. He and Larry Brodacz offered a good price and were very fair to deal with. Doug Bell in finance was very efficient on the day of sale, and Morgan Bond helped us quickly learn the basics on our new car before we left the dealership. We got our children's car seats installed a couple days later with Mark McLawhorn, who was very knowledgeable and friendly. The McGrath Lexus of Chicago dealership is a class act all the way through.

RRMares

Jun 29, 2014

I used the True Car program to search out a dealership to work with. Within minutes after submitting my car requirements I was contacted by Bryant Vasquez, who had some initial questions for me regarding my inquiry. Afterwards again within 20-30 minutes at most, Rick Farbo contacted me and verifed the details of my inquiry. Rick was off the next day, however, he gave me his cell phone number should I have any questions.After a follow up call by Rick I came in that day and he introduced me to Shawn Friedman, who couldn't have been more helpful,in explaining car options, features and availablity. I gave Shawn a deposit to get the search going and to bring the car into the Chicago showroom. Before I arrived home Shawn said he found a similar car which would work and at a price which would work as well. My wife and I arrived on Friday to pickup the car and meet with Shawn, who introduced us to Frank Cowan. Frank who was very thorough and helpful in answering questions my wife and I had. We then met with Violet Vrsek who gave us a very upbeat and thorough demonstration of many of the cars features. Violets patience was was much appreciated as we had quite a bit of difficulty getting my Dinosaur flip phone to work with the cars bluetooth feature.. Our son is coming over early next week to see if we can get the phone and Garage door opener to work thru the car. My wifes phone works well. as set up by Violet.Having managed a saleforce in my work career I appreciate professionalism, thoroughness provided thru exemplary teamwork.when I see it. I saw it in SPADES at McGrath Chicago.!

Mireya92

Jun 28, 2014

I cannot even begin to describe the amazing service I received every step of the way in purchasing my beautiful Lexus CT. David Kay and everyone else that helped service us along the way was so patient and went over everything in detail. Believe me, many times David Kay and Doug Bell had to explain things two, three, four times!! However,everyone at the dealership was very courteous and genuinely friendly - they never hesitated to draw diagrams or write out prices so that my mom and I walked out truly understanding everything. Rick Guzman was brought in to help translate for my mom. We never felt like we were getting duped into a program. My mom and I loved our experience at the Lexus dealership from the water bottles (seriously, my mom loved those water bottles!) to the very skilled Nick Novelli who helped me sink my bluetooth to the car and walked me through all the bells and whistles of my car. Thank You for your excellent service.

Hani

Jun 18, 2014

Found the Lexus using the Cars.com app on the iphone. Dealership contacted me, which then resulted in an appointment for a test drive. Met with the sales consultant, and was very pleased with the professionalism, respect and honesty. The process of purchasing the vehicle was easy from negotiation to deal. Thanks to Maria and Doug for making this purchase simple : )

Dup924

Jun 15, 2014

I had never been to McGrath Lexus before Saturday, 6-14-14. I was so impressed with everyone I dealt with. It began with Jack Martell who greeted me as if I were a longtime family member. I am in no way a "car guy" and after talking with Jack for only a few minutes I knew I had lucked out in dealing with someone who must know more about cars, their qualities, their reliability, and capabilities than anyone I ever met. I drove from Wisconsin to the dealership with the intent of looking at a few cars, and then return to Wisconsin to consider whether or not I would make an offer. I did return to Wisconsin later that afternoon, but it was in an LS460 with only 24,000 miles. Thank you Jack, but also to Steve who transferred all my junk from the Lexus I traded in, and to Nick who gave me a personal review of the multitude of features that my new car can provide to me. His personal time spent with me was absolutely the frosting on the cake. I know I will accept his offer to call him in the future if I have any questions. One last note to Jack, who persuaded me to take my new car on Saurday(which I didn't want to do); when I got home I was locked out of my house , as I did not carry a remote in my old car, and therefore could not open my garage door. In closing with this review I want to state that I had an extraordinary experience. Thanks, Marty Harrison

RayRay

Jun 13, 2014

I dealt with Maria Titova who was terrific. Not like other used car salespeople I have dealt with before. She is intelligent and very nice, and knows everything about the car you are looking at. She let me test drive it for a whole day and convinced me to buy a car I never had the intention of doing when I went in for repairs on my old Lexus

Bamatlloc

Jun 11, 2014

Both David and Larry could not have been more helpful through my entire car shopping/purchase experience. True professionals who I would recommend any of my friends or family work with if looking to buy or lease a car

SJames

Jun 10, 2014

I came in to look at a pre owned vehicle that I had discussed with Stephanie Hackett. She was great as well as the rest of the staff. It certainly changed my view on the buying process. Overall it was a great experience!

Skeats

Jun 10, 2014

Working with McGrath was a very speedy and painless process, I very much appreciated the no nonsense approach in a purchase and was happy with my change from Brennaman to McGrath.

aglanton

Jun 7, 2014

McGrath Lexus Dealership was the second dealership I visited on Monday and I wish it was the very first! Me, my boyfriend and his sister received exceptional customer service from the the time we stepped out of his car (literally) to the time we closed the deal on my Buick Lacrosse. Maria was very kind and down to earth. She explained everything in detail, which included the Car Fax report, service performed on the car and past owners of the car. She went above and beyond to make sure that we were comfortable and taken care of during the sales process. Not only was I approved to get my car, but I got a pass for free car washes! In addition to that great surprise, Maria informed me that they have a massage room, cafe and shoe shine area while you wait to get your car detailed/serviced. AWESOME!!! I can literally go on and on about my experience at this dealership. Needless to say it was the best car dealership experience I ever had...and I'm not exaggerating. If I choose to get another car in the future, I'm coming back to this dealership. Thanks,Adrianna

NewLexusDriver

May 31, 2014

I am very very happy with my buying experience at McGrath Lexus. The service was incredible. Everyone went out of their way to make sure I was happy with my 2014 ES 300h. The facilities are top-notch and I would highly recommend McGrath Lexus. Thank you!

Ladydi aka Ms Ruby

May 29, 2014

I'd would like to personally thank Sharon Gayle and Maria Titova for taking good care of me. From the time I arrived and stepped into the McGrath's showroom, I was treated like a queen. Sharon took the keys to my 2006 Pontiac Grand Prix and told me I wouldn't get them back. Now I'm a part of the Lexus Family and my new Ms Ruby is only two weeks old, purchased a 2013 CPO Lexus ES350. Really, really have enjoyed my experience so far, this smooth driving excitement will carry me every where I go. I will refer all my contacts looking to purchase a luxury vehicle of this class. It's has been a spectacular dream come true! Feb 15th this year, I attended the AutoShow in Chicago and took pictures of all the fine luxury cars. Lexus stood out among the rest and stuck in my mind the best. I've carried that pic of me in front the Red 2-door Lexus ever since. On May 17, 2014 my dream became reality, me and Ms Ruby. I commend Maria, 10+ across the board for her professionalism, mannerism and kindness, she took good care of me. Thank you, Sharon, Maria and the McGrath Staff in making me a part of this wonderful Lexus family. See you soon! Dianne aka LadyDi w/Ms Ruby

AnneL

May 28, 2014

I just purchased a 2015 Lexus RX350 Sport from McGrath Lexus of Chicago, and I was completely satisfied with my experience - from browsing, to getting specific questions answered, to the amount of time and patience each person I encountered spent to ensure that I was satisfied. I have always purchased GM cars until now. I never was dissatisfied with GM, but I am so impressed with the safety reviews of Lexus, styling, features of the car, plus the excellent sales training of Lexus employees, and resulting respectful attention I received as a potential buyer, that I am completely sold on the brand. Highly recommended!

MarknCheri

May 28, 2014

I want to thank you for the buying experience on our '10 Lexus. After Rockford Lexus nickel and dimed us until we finally decided to abort, my wife called and spoke with Jack. He had a car we would buy and gave us a fair price form our trade in. All over the phone!Then he even drove the Lexus out to us approx. 90 miles and had all the paperwork ready and with him. It was so easy and we really feel we were treated fairly. Then Jack drove home our Corolla. On a Friday night, no less.I have never had such a great experience buying a car and I've bought a lot of them over 30 + years. I will definitely recommend McGrath & Jack to our friends. This is our first Lexus and we are so pleased.Thank you.Mark Davis

John S

May 26, 2014

I went here because this dealer was highly recommended by a friend. I am amazed at how welcoming everyone is. I worked with Dave Nelson, and he is relaxed, super patient, and has a great sense of humor. Everything went at the pace I set, and there was absolutely no pressure. The car I bought is fabulous! I thank God for directing me here and for the opportunity to deal with Dave. It was a great experience!

droconnel22

May 26, 2014

Mike L. was the reason I came to the dealership. I never felt pressured and every question was answered in full. Mike took the time to listen to me and guide me to a responsible decisions. Buying a car can be a very stressful experience, especially if its your first time, but I was guided through the process in a warm and professional way.

Bethandjoe

May 23, 2014

Our experience with McGrath for this purchase (and in the past) was positive and professional. Julie, Larry, Frank, and Morgan treated us like valued customers and made sure that all of our questions were answered. We appreciated their attention, and would definitely recommend McGrath to others.

Jerry

May 21, 2014

Outstanding service and customer care. Great salesman.

Spartan88

May 20, 2014

I went into this dealership to get information on buying a new car, this will be the first car I buy on my own. Stephanie was incredibly helpful and fast with getting me all the information I needed and wanted. She also made sure I left the dealership understanding everything she explained to me since I am so young and new to this experience. I will definitely return to McGrath Lexus of Chicago to buy my new car, thanks to Stephanie. If you are looking to attain information on a new car, ask for Stephanie, she will make you feel very comfortable and ready to go about the process.

jazellebellavance

May 19, 2014

I initially expressed my interest in a Lexus GX 460 in November of 2013. I was not at all ready to purchase at that time, but I wanted to get a feel for what was out there and the price range. I contacted McGrath Lexus and Mike LaGiglio responded. He advised me that he would be able to assist me with any questions I had and to let him know when I was ready to come in and look around. Between that November and April 2014, my contact with Lexus was very limited, simply because I wasn't ready to purchase anything. But, Mike kept up with me and gently let me know that he hadn't forgotten about me, and whenever I was ready, he'd be at Lexus ready to assist me. Because I'd become comfortable with knowing I had a person at McGrath who was invested in helping me find a car I loved, when I was finally ready to actually take a look and possibly purchase, I contacted Mike directly. He immediately responded with some options and we lined up an appointment for my husband and I to come in and look around. The process was FLAWLESS! It couldn't have been any better, and I hope every car buying experience I have in the future mirrors this one...Mike was professional, friendly, knowledgeable, and very considerate. Working with him felt right because he never gave up on me, and he was familiar with me as a customer. I would "hands down" recommend Mike, and McGrath overall, to anyone looking to purchase a vehicle. Thank you for such an awesome experience!

Twins195

May 16, 2014

They were straight forward and to the point. They were able to answer our questions and help make our purchase experience with them easy and pleasant.

SX2014

May 15, 2014

I had a very good experience. Jerry assisted me in the purchase of a RX350 2013. He and Frank were very helpful in getting my questions answered. They went above and beyond to make my buying experience a smooth one.

CesarR

May 13, 2014

EXCELLENT SERVICE FROM LEXUS TEAM VERY HELPFUL VERY PATIENT GOOD CUSTOMER SERVICE MADE ME FEEL LIKE I SHOULD ALWAYS COME TO THIS PLACE FOR A CAR, LEXUS TEAM MADE MY DAY A GOOD EXPERIENCE . GOOD LOCATION RIGHT OF THE EXPRESSWAY , THOUGHT THAT I WOULD NOT GET A GOOD DEAL BUT BRAIN WAS GOOD AT HELPING ME FIND WHAT I WAS REALLY LOOKING FOR AND LEFT CONFIDENT AND APPRECIATED, ALSO THE DEPT OF FINANCE HELPED ME WITH MY CREDIT AND HISTORY OVER ALL I HAD A WONDERFUL EXPERIENCE THANK YOU LEXUS TEAM ESPECIALLY BRIAN VASQUEZ

paulelam

May 11, 2014

Purchased a great LS460 from MCGrath Lexus. Picked me up from hotel, paid for hotel stay, and beat the competition's price. Mike LaGiglio took care of us!

Bernice Krichevsky

May 9, 2014

Mcgrath Lexus of Chicago's reputation precedes itself throughout the United States. Mcgrath's personnel from the salesman who sold us the car, Mike Laggilio to the delivery specialist, Violet Vrsek has made buying my Lexus and learning how to use it a pleasure! We have bought from here before and will continue to buy future cars here. The standard is high and you should be proud of the facilities as well as the personnel that work at Mcgrath.

majedmv

May 9, 2014

Our experience with McGrath Lexus in Chicago was excellent. Patrick came to help us and showed the cars. He also provided us with all the answers to my questions. Everyone (Patrick, Rick, Doug and Frank) that I worked with was incredibly professional, and made the experience very smooth. Thank you all!

finchltd1

May 6, 2014

My experience with McGrath Lexus in Chicago was excellent from beginning to end. Everyone I worked with was incredibly professional, and made the experience very smooth. I will be back and would definitely recommend them to anyone. The professionalism at this dealership is far above any car dealership I've ever purchased cars from.........starting with Sharon Gale and then Maria Titova, Morgan Bond and Frank Cowan. They were all great! Thank you all so much!

DorysMachado

May 2, 2014

My experience at the McGrath Lexus dealer in Chicago was EXCEPTIONAL! Heather O'Malley went above and beyond and was persistent in securing the car that I wanted [the Knights Armor exterior with / Sepia interior] and not trying to push a color I did not want. She located 3 SUV's in the Midwest that met my requirements, she persisted until she secured one and just did not take No for an answer. Her passion to ensure she delivered what her customers wanted is unmatched and one of a kind in Illinois. She knew what I could work with and came as close as possible to that with my overall transaction. True Customer Service! The financial process was smooth and quick thanks to Rick Guzman who is very knowledgeable and explained the options to me so that i can make the most informed decisions. Rick was a pleasure to work with. And last but not least.... Nick Novelli's step by step tour of all the features in the GX was extremely thorough and he was very patient. His passion and energy for every feature of this SUV is unsurpassed. Wow! he knew it all! Top notch people at this dealership and I particularly liked the diversity of personnel I interacted with throughout the process.Thank you!and by the way.... this GX SUV is AMAZING!!

jhains

Apr 29, 2014

I worked with Jack Martell at McGrath on finding a used car that was just right for me. The best part was that Jack had everything ready to go for me - the car looked just like new when I picked it up. From beginning to end, I had a great experience. I highly recommend working with Jack and with McGrath.

tinka21

Apr 29, 2014

I had an amazing experience. When I walked in I was greeted right away. Bill came to help me. He provided me with all the answers to my questions. Bill was very professional and I felt comfortable buying a car from him. For my next car I will be back to this location.

wmoorejr02

Apr 28, 2014

Overall I'd say the experience was good at McGrath. Friendly staff and David is a great guy. A friend of mine purchased a car at McGrath and liked the experience. The only thing I'd say I probably should have done in hindsight is to take more time to make the purchase decision. Thanks, Wayne

Ahussain30

Apr 28, 2014

Shawn was great as were all of the other staff.Staff was very knowledgeable. Process was very smooth. We would recommend this dealership to everyone.

Michael B

Apr 26, 2014

I just purchased used Lexus GS 350 from Jerry Giec.very honest salesperson everything was disclosed to me including CARFAX and vehicle inspection.buying process was very simple no games..l will aways come back and buy more cars from.McGrath

jbuddylo

Apr 19, 2014

I found myself coming to McGrath Lexus of Chicago for a third time now to purchase another outstanding vehicle. The previous two times were great, but this time there was an even greater atmosphere of respect and real concern for satisfaction! From Mike LaGiglio, our salesperson, to Violet Vrsek, our vehicle delivery specialist, to the finance manager, Frank Cowan, the attention to our needs was felt throughout! I love the outstanding quality and dependability of the Lexus models and I would find it very difficult to drive anything else! Mike was so patient and considerate. Always making sure we were pleased with what was going on. Thank you Mike! And thank you Violet for helping us understand how our RX350 functioned and all its outstanding features! Another special thanks to Frank who made it possible to finance our vehicle with a low APR! Even after the dealer was officially closed, they stayed on to make sure we were satisfied and on our way out the door! Thank you once again to all of you at McGrath Lexus of Chicago!! You are the best!!

ejmax614

Apr 18, 2014

I don't usually do reviews or ratings because most places in the states don't provide quality service and if you have nothing nice to say it's best you say nothing at all and just take your business elsewhere. Well that's not the case with my experience with McGrath Lexus and my whole buying experience, you know its something to be said about people that understand that a customer should feel valued when spending his/her hard earned money. My buying experience was a pleasant change from a few other Lexus dealers that I visited, the sale department Patrick, Rick and Frank really worked with me to make sure I was comfortable with the purchase, as well as, took into consideration my need to be within a certain boundry with my payment arrangement. Overall it was an outstanding experience, and it is good to know that there are still businesses out there that hold a very high standard when it comes to customer service and satisfaction, keep up the good work McGrath Lexus, I will be doing business with you for many years to come.Sincerely Eugene A. Johnson

MyLexusIS350

Apr 14, 2014

After leaving McGrath Lexus for a short period of time (regretfully so), I am so happy to be back. Now that I've experience something other than McGrath, I now know that there is a dramatic difference between their level of customer service than their competitors. Thank you to them for making my transition back so smooth. I truly appreciate it!

aarkush21

Apr 1, 2014

My salesperson Dave Nelson was extremely informational and accommodating, helped define every step of the process. Doug was also very helpful, would gladly recommend these guys to anyone interested.

TheEricLewis

Mar 30, 2014

While in the research phase of my new car purchase, I communicated via email with Lorne Hara who was helpful and reached out with an appropriate frequency of follow-up without being pushy. McGrath provided the lowest price quote of all other Lexus dealerships in the Chicago area, so I proceeded to purchase there. Once onsite, Heather O'Malley worked with me through the test drive and purchase of a new ES 300h. Lorne and Heather's no pressure sales tactic allowed me to feel a comfortable level of trust. Frank Cowan worked me through completion of the sale transaction very quickly which was a breeze. After the sale transaction was complete, the charismatic Nick Novelli (Senior Technology Specialist) delivered a helpful and informative overview of the ES 300h and all its technology. I was in and out in around 2 hours. McGrath has earned top spot in my car buying experiences!

Florescu

Mar 29, 2014

I had an overall positive experience with the quality of service received from the professional staff at Lexus McGrath of Chicago, especially with the way Mr. Mike LaGiglio conducted the process of buying a quality used car at the right price. The transaction was quick and all of my questions and concerns were answered in a professional manner. I would highly recommend shopping for your next vehicle at Lexus McGrath of Chicago!

jenguil430

Mar 25, 2014

Like most people, I dread car shopping because of the pressure involved. Well, let me tell you, I just had a pressure free experience at McGrath Lexus, thanks to my salesman Bill Tucker. Here is the lowdown. I stopped by the dealership, looked at a car, decided not to buy it, and yes, I was able to leave the dealership without being mobbed. I decided a week or so later, I wanted the car. I contacted Bill, told him I was ready to purchase if the car was still available. That was around Noon. An hour later, Bill faxed over the purchase order. Again, no pressure. I arrived at the dealership around 5:00-5:30p. Bill met me with the keys, the car was clean, full tank of gas and yes, Lexus floor mats. Within and hour, I had seen the best salesman in town, Bill Tucker, the finance gentleman, the dealership manager and the gentleman who showed me how to use all the new bells and whistles on the car. I got home in time enough to see the Bulls game. Now that is service, stress free and I love my new ride. Thank you Bill Tucker & team for making this a stress free experience.

carolnevadaduran

Mar 23, 2014

Extensive options of pre-owned vehicles were offered. Everything was explained in detail. I was made to feel like my purchase was important to McGrath and the individuals who assisted me cared about my satisfaction with all aspects of the transaction. My previous car was purchased and serviced here and I will continue to recommend McGrath Lexus.

angelawarlick1113

Mar 19, 2014

Maria was absolutely wonderful, my credit was less then perfect and even though I wasn't ready at the time of visiting the dealership Maria still took the time to show me different vehicles of my interest and in the price range I was looking. She followed up with me but there was never any pressure, I have never in my life had such a pleasant experience purchasing a vehicle. It didn't stop with her everyone there at McGrath are GREAT!Thank you guys :-)Angela K. Warlick

gherrera25

Mar 5, 2014

Great customer service! Everyone there had my attention from the start. I felt no pressure at all. And of course, I absolutely love my GS 350!

mkochera

Mar 4, 2014

I found the 2013 GS 350 from McGrath online and had been stalking it since December. Knowing that we were driving into Chicago from Ohio for the NHL Stadium Series at Soldier Field this past weekend, we made sure to make time for a trip to McGrath, and it was time well spent! Gary Sowell was knowledgeable and very easy to work with. Upon striking a deal on the car, Doug Bell was extremely professional and helpful with financing and completing the out-of-state transfer of my Ohio Plates. Great experience, great car. The best part was the 6 hour drive back to Ohio in my new GS.

hafwin

Feb 24, 2014

Good experience. Thanks for sourcing the exact vehicle for us and for accomodating our busy schedule. I would purchase from this dealership again. Thanks again.

Roadronner

Feb 4, 2014

McGrath had the vehicle we wanted with all the right options and the color we were hoping for. All employees were knowledgeable, polite, professional, and very willing to do all they could to help us. In particular, Russ Raskin was direct, cooperative, and very honest about the Lexus products. Perhaps is was easy for him to do so, since the whole atmosphere and bearing of the McGrath dealership is one of competence and customer-centered service. They make you feel very valued. The vehicle is great, and we would definitely recommend the car, the dealer, and Russ.

wbs567

Feb 2, 2014

We had a really good experience buying our car from McGrath. All of the employees we worked with were very helpful. We were completely satisfied.

kbensen

Jan 27, 2014

The process was smooth and transparent throughout, and Curtis Jones worked hard to get the model I wanted. We appreciate everyone's good teamwork which made it a pleasure to deal with McGrath.

tvell334

Jan 18, 2014

I originally had an appointment to have my Lexus 2011 IS350, serviced for two recalls. While dropping off my vehicle, I was approached by Michael Malarche. He proceeded to ask me about my visit and if he could interest me in a new purchase. I said no about twice, but he was so polite, I proceeded to view the vehicles, which he wanted to show me. Before, I knew it, I was purchasing another vehicle. The service was outstanding!!!

mrvrdmn

Jan 14, 2014

Buying my CPO Lexus was an impressive experience. The McGrath dealership and inventory were beautiful and immaculately clean. Everyone with whom we came in contact were courteous and professional. Anthony Swanke, Sharon Gale, Jeff, and Frank made buying this auto ;pleasurable and easy. Anthony Swanke was engaging, professional, and informed about the product. He made it clear that he was pleased to help in any way he could. His integrity was apparent in that he delivered on every promise he made and was diligent about returning calls and meeting appointment times./ I shall always return to McGrath Lexus for my automotive needs.Marvin Rudman

ericwark

Jan 7, 2014

Initial reaction was disappointing as my wife, son and I walked in and past 4 staff members that didn't recognize our existence with even a simply hello or good morning. That was quickly remedied by Frank and another associate approaching us and setting us up with sales associate David Kay, as the approaching associate had another customer already. David was great to work with and very helpful. We were pretty easy as we pretty much knew what we wanted. We didn't purchase on Friday, but returned on Saturday at9am to complete the transaction. My only complaint was that it took 3 hours to complete the transaction, especially since we didn't haggle at all. It would seem that the process could be streamlined some what. Overall, great experience and would definitely recommend the attentive staff and dealership in general.Thanks

mmdd22

Jan 4, 2014

I had worked with Gary for awhile looking for the right RX model for some time, he is patient and honest. I'm telling others how much I like working with McGraths.

jmarc17

Jan 3, 2014

Working with Dave Nelson and the folks at McGrath Lexus has been an absolute pleasure to date. We have purchased 2 vehicles from the dealership in the past 8 months and were impressed with the sales experience and the customer service provided by the service staff. We have also brought our vehicles in multiple times for scheduled services and car washes and have always found the associates to be friendly and helpful. Having bought vehicles from many other luxury brands and dealerships before, McGrath certainly stands above.

vangspatt1

Dec 30, 2013

Overall experience was great. Rick responded to my email inquiry immediately and professionally. He set up a test drive in my schedule. Maria made my wife and I feel very comfortable. She was professional, knowledgeable and not pushy. I would recommend McGrath as my buying experience was great!

cjk48

Dec 23, 2013

I shopped first on the Internet and thought that McGrath has the best selection of RX350s to choose from and the best prices. I worked with Bill Tacker and he was extremely helpful. My purchase was a hassle free experience.

joseg66

Dec 20, 2013

I was ready to trade in my CT for a bigger car. Heather was patient with me and made sure I was comfortable with my trade and the sale of the new car (GS FSport). I spent some time doing research and Heather at the end reaffirmed why I'm a 4time repeat customer. The price is right and the service is by far the best of any Lexus dealers I've visited. If you're in the market for a Lexus, see Heather at McGrath Lexus/Chicago. You won't be disappointed. Thanks Heather, I'm super happy with the GS.

m_hff

Dec 19, 2013

Shopping for a car was so much easier at McGrath! They showed me a copy of their invoice. Listened to every question and really tried to answer it. thank you!

peteybabes

Dec 15, 2013

I had an awesome experience at McGrath Lexus! From the first call to when I drove in I was taken care of. The care and concern and effort put into this transaction was almost perfect.One could consider me picky, but the reason why I don't say it's perfect and gave an overall rating of good instead of excellence was for a combination of reasons. First, there were a couple items missing from the car, (headphones and all the appropriate books and manuals), and it looked as though the car had been rushed through service. The interior was not the best for cleanliness, with some very minor stains/spills and unclean surfaces, but overall pretty good.I have already recommended at least one person to this dealership, and McGrath will likely get another sale from another family member of mine in the near future. I will be for sure be looking to deal with this great crew of people.again.Thank you McGrath!

Paul777

Dec 14, 2013

.I purchase used car from McGrath Lexus of Chicago , and I'm truly happy with the service I received from everybody....I felt that my salesman was honest and give me good price.my books were missing but Jerry didn't hesitate and give me my books that's supposed to be with the car

edith23

Dec 12, 2013

I really had great experience buying car from Jerry..he was recommended by my best friend and I have no regrets buying car there..thank you so much

j.ziebka

Dec 10, 2013

We live in the suburbs so I always thought why would I drive to Chicago to buy a car. Well I now understand why I would make the drive. From the first contact on the phone to entering the dealership we excellent experience. Shawn was very knowledgeable and took care of everything in a very timely manner. He told us when he was checking on something that he would be back in x number of minutes and he was. We've bought Lexus' before, but this was our best experience with a dealership to date. I don't know how you would top this, but I'm sure they would try.

peter

Dec 5, 2013

Obviously a well run operation, who employ well trained courteous people. The place always has a buzz to it, with everyone looking very happy to be at work........and you don't see that too often these days.

ccahill

Dec 4, 2013

My friend met Maria Titova when she bought her 2010 IS250. She liked her so much and felt she was so professional that she encouraged me to seek her out when I was looking to buy a new car. Maria was excellent. She was so patient with me. She listened, she explained, she took me out on multiple test drives. My overall experience with Maria was above and beyond what I would expect from a car salesperson. She was so easy to work with and put my mind at ease with this huge purchase. I would 100% recommend her to anyone who might be looking for a new car.

liviuca61

Dec 3, 2013

I'm very happy with the service we got last night :) we went in dealer at 5:20 PM and we left by 8 PM with a new car RX 350,2014We are so happy we look forwarder to come for any service on this location!The best service!Thank you Mr.McGrath for your dealerLivia Cornici

adarosado

Dec 2, 2013

I had a great experience with your team. They took their time to answer all my questions and ensured they were answered to my satisfaction. Kudos for your superb customer service!!Ada Rosado

fxtinord

Dec 2, 2013

This was my first experience with Lexus and I must say I could not have been more pleased. The service and attention to detail was nothing less than five star. I will, without a doubt, consider this dealership for future purchases.

Korachang

Dec 1, 2013

My experience with McGrath Lexus of Chicago was FANTASTIC! Bill Tacker was great to work with. All the staff was super friendly and helpful. Top notch service. I would definitely recommend this specific dealership to others! Thank you. I love my car!

jskibs1

Nov 30, 2013

Rick contacted me through my interest from truecar.com via email and by the phone call. Because he personally called me and he described what McGrath can offer I felt more comfortable with him. I told him I was not planning on purchasing anything for a few weeks and he suggested to visit them on Black Friday. I showed up unexpectedly, talked to Dave who was extremely warm and friendly and immediately offered me something to drink. We talked for a few until Jerry and I test drove a few cars. He was also friendly, talkative, a good listener and informative about my wants and need and what the car and dealership can offer me. He also introduced me to Rick who remembered me a little and kept in contact throughout the whole process. While walking around and checking inventory I was introduced to Mike and Larry. Both extremely nice and friendly, they remembered my name which was a pleasant surprise because sometimes when not dealing directly with people one on one you forget names. I felt they actually cared about me and the sales process. Rick and Jerry were very informative and easy to deal with during the sales process... as long as it was (but expected). They answered all my questions and never did I feel like I was getting a sales pitch or taken advantage of. I cannot say how much I appreciate how easy, warm, and friendly everyone at McGrath was. I've been to other dealerships and the people there feel like salesmen, this was different. I cannot wait to pick up my car hopefully Monday!

yannabanna

Nov 25, 2013

Julie Hill has exceptional Customer service skills, she was very helpful and cared each step of the way in explaining everything to me upon my purchase as so was Nick. I appreciate how Julie took the time to ask me certain questions in regards to what I wanted my vehicle to be equipped with and what I needed in my car. It was not just a sale for her. This is the only dealership in which I have come to love because of the professionalism and the character of the sales team. The staff here are very caring and have a great sense of respect for the customer. I appreciate spending my money with you all and would recommend this dealership to anyone. Kind Regards, Darlene Blackburn

willieehodges

Nov 23, 2013

Dealerships without the quality of kindness, sprit, thoughtfulness, patience and going very far with her time after hours in assisting usin finding a car, is missing out on a true fortune period, Ms. Hill should be training salespeople in the same fashion she displayed to us, we are very grateful, even though the dealership got more from us than we intended to spend, Julie Hill Larry Broadacz, Doug Bell,Nick Novelli, just a few made it easier to make us confide in McGrath Lexus of Chicago, our experience was superior with this team ascompared to other dealeships we visited for the same product. Thanks Ms. Julie Hill for bringing us into the McGrath's experience.

ChrisF78

Nov 23, 2013

Mr. Mark C. McLawhorn has showed friendliness , interest , and went beyond expectations , he jumped in my car to take me to a related to Lexus Mcgrath's autobody shop in search of a plug for my Lexus L460 . He knows greatly how to approach a human being .Great job done . Thank you to Mr.McLawhorn and Mcgrath's team ,Sincerely customer ,Chris Felczak

Lexus_acura

Nov 18, 2013

No Pressure. Easy process. Shawn Friedman is a very nice sales person. Answered all our questions. I recommend this dealer ship for a very good purchase experience. This is my 4th vehicle (3 Acuras and 1 Lexus) to buy from Mcgrath dealer ship. I give 5plus rating to this dealership.Thanks a lot.

rkassnel

Nov 16, 2013

I was about to purchase the car out in the suburbs because I wasn't hearing back from McGrath. Finally sent an email expressing frustration at the situation. Bottom line was they had bad/outdated contact information for me. Larry and Curtis could not have handled the mix-up more professionally. We came to terms in short order and I was ultimately very satisfied with the experience.

cjkeluv28

Nov 11, 2013

From the very first time I entered the dealership I was treated like royalty. Initially I met with Mr. Shawn Friedman who had a beautiful spirit. He advised me that due to his work schedule he would not be in on my return date. I asked Mr. Friedman to please recommend someone who was just patient and nice as him. He immediately introduced me to Ms. Julie Hill. Ms. Hill is a true gem who also has a beautiful spirit. I loved the fact that I was not pressured into my purchase. I was given my options in full detail. I needed to take time to decide-this was my first luxury car purchase and I had a lot of questions. Ms. Hill deserves a special award for her patience and diligence!

LolitaW

Nov 11, 2013

I honestly dont know where to begin. My Lexus experience started in 2004 and I am proud to say that I have been a part of this family ever since. I took my SUV in for the 10k mile inspection and while I waited, I unexpectedly had to run out and meet a client. Not only did Tony provide me with a loaner car, but he also assured me that upon my return, my SUV would be washed and ready to go. I would say that I am surprised at such exceptional service but all of my Lexus encounters have been superb. Thanks again Tony Boulos, you are appreciated!

michaelpbuck

Nov 3, 2013

Jerry was very friendly and a pleasure to work with. He helped us view the car in various lighting situations so we could get comfortable with the color.

AmandaBrackett

Oct 29, 2013

I received such amazing service from McGrath Lexus of Chicago and Mike LaGiglio! It was my first car purchase and I have to say it was a great experience. I'm very happy with my new car and when the time comes for another new car, I'll be sure to go to McGrath Lexus of Chicago first! I would recommend McGrath to anyone looking for a new vehicle. Thank you McGrath and Mike LaGiglio for making my first car purchase such a great experience!

mikethornton

Oct 26, 2013

Rick Farbo promptly responded to my internet inquiry, then put me in touch with Anthony Swanke. Anthony maintained communication prior to our visit, personally met us at the dealership upon our arrival, showed us the vehicle, arranged for a test drive, and helped us work the deal along with General Sales Manager Sharon Gale. Both Anthony and Sharon treated us very professionally and worked with us to successfully reach a fair deal on a certified Lexus GX460. Doug Bell helped us with the financial aspects of the purchase, and was able to provide new license plates on the spot. Before leaving the dealership, Josh Grant explained all of the features of the new vehicle and was able to answer all of our questions. Overall, our experience with McGrath Lexus of Chicago was Top Notch. Despite living 3 hours from the dealership, we would definitely consider them for our next Lexus purchase.

JK732

Oct 20, 2013

Friendly and stress free! I was able to walk in and tell them what I wanted and leave with my dream car. I cannot wait to buy from them again.

Ken100

Oct 18, 2013

I was looking for a 2013 Lexus ES350 and I contacted several Lexus dealerships in the Chicagoland area over the phone and by email. This review is based only on the purchasing process and price negotiations because I did not end up purchasing from this dealer.This was the first I called, they immediately quoted me a very good price. There were no strings attached to the price and I thanked them and hung up. Since it was my first dealership, I called a bunch of other ones on my list. At the end of the day, their initial price quote was well below what any other dealer quotes as well as any internet sales replies.I was pretty set in going with them after my first round of calls. After a little more negotiating, we settled on a price and their sales manager made it very easy. I made an appointment and came into the dealership and signed the deal, was in and out within an hour.The only reason that I am giving them a 4 on customer service is because when I walked into the showroom, no salesmen approached me. I walked around and sat in a few cars and for 10 minutes nobody approached even though there were two salesman standing around and talking to each other. However, as soon as an older couple came by the car I was looking at, these two salesmen asked them if they needed help, and still ignored me. I had to go find someone to find Heather for me.

chandhuri

Oct 17, 2013

The overall experience was great. The sales associates were knowledgeable, patient and friendly. Pricing offered initially was very good, however, i was not able to negotiate towards the end of the deal. I walked in looking for a car with navigation, however, there was no inventory in my color choice. So, i was hoping to negotiate on the car i ended up picking. If any, i could have given a rating of 4.5 on the Price. Nevertheless, I guess the demand and supply for the Lexus RX 350 is well balanced in the market. So, i chose to accept the offer.

MGG66

Oct 16, 2013

I really enjoy working with Jerry .he was very professional and patience with us.he helped us find the perfect vehicle and took our old car to our house in Arlington Heights himself.. this was very nice gesture because we didn't have another driver..he really went the extra 25 miles for us.Larry was very honest and firm..Nick showed us every button onthe car we couldn't be even more satisfied.

Jlinny5435

Oct 12, 2013

This dealership is a class act operation. They have very professional people working there that are attentive to all the details. Been with these guys for years.

lmitchellx

Oct 11, 2013

When i had to get another car I knew I would have to return to McGrath dealership. I had bought two car in the past and the experience was great. However this time was even better. Dave Nelson was easy to talk to very patient and understanding. My credit history is down in the dumps, and I felt the same way trying to get another Lexus.Dave was not judgmental,bias nor discouraging. His confidence humor and expertise made this a wonderful outing. My son and brother were also helpful to me. they too were impressed with Dave and Frank.Mr. Cowan maintain that positive comfort feeling that McGrath is known for.Even though it took Frank some time to find a bank, loan agencysome time to take a risk with me . He pursued it and made it happen. I love my 2008 GS 450h and I plan on making sure I live up to the agreement and trust you guys put in me. Thanks for taking a risk with me.

rebecc99

Oct 11, 2013

David Kay was AWESOME. The last car i purchased was in 2002 and i was dreading the car buying experience. David was great - totally down to earth and helpful and not aggressive in a way that i was worried about. He made me feel very good about my purchase and while my purchase wasn't the most expensive in the world, i have many colleagues that do buy pricier cars and I absolutely will tell them about David. I will tell anyone about David!

morganite

Oct 1, 2013

The employees were very helpful through every step and the need of a new vehicle Right away. U was able to complete my week without interruption and all work out for me and my family.

JECHOLS

Sep 29, 2013

I had a great Experience just took a little long to complete the whole process. Heather O'Malley made sure all was taken care of for me.

Call773

Sep 21, 2013

My husband and I have been the owners of a Lexus RX330 for a week now. We are enjoying every minute of our drive. Thanks to Maria, the sales representative, who helped us to make our purchase so pleasant and pain-free. From casually touring of the car to seriously buying it, her professional courtesy was way beyond our expectations. She did everything she could to make sure the process is smooth, and above all, she was willing to stay for a few extra hours to help us to complete the sale. We are very pleased of her excellent customer service. And we recommend the next car owner to ask for Maria. It is because you don't want to miss a wonderful experience. We also had Rick, the business manager to handle all the paperwork. Since my husband has a not-so-good, or bad, credit score, we had a pretty high interest rate of 17.9%. After an hour passed and several phone calls he made, we were able to drive the car home for a lower interest rate of 15.64%. It's still high, but it's surely better than before. The overall experience was spectacular. Again, we couldn't be Lexus owners without Maria and Rick's great help. Thanks!

cstavr

Sep 18, 2013

My experience was great and the whole process was easy and convenient. I like the personalized car hand off where they go through all the features of your new car to make sure you know how everything works and give you a personal consultant, Denis in may case, in the event you have questions in the future with your vehicle.

MatthewCaucci

Sep 16, 2013

Dave Nelson was the sales rep for Lexus McGrath. He was fantastic and extremely helpful with his service and explanation of features and car history. Dave helped me find the perfect car, within my budget, and spent several hours with me test driving cars and going over all the details. I feel very good about the price I paid, and the service from Dave was exceptional! Thank you Dave Nelson!

sshenema

Sep 14, 2013

Shawn and Jeff were excellent, and I would recommend your dealership if financing wasn't necessary.Ricks, particularly Guzman, were a bit deceptive in presentation of incentive/financing options. No one from your dealership made it clear to us that the cash financing incentive and the 1.9% interest rate were essentially mutually exclusive. Also, your method of determining our FICO score is, to say the least, not transparent. We did purchase the vehicle from you because Larry made it right.

rgreen7313

Sep 12, 2013

Our first preference was always the inspection of the vehicle prior to a purchase decision being made. We stated quite directly that our decision to purchase the advertised vehicle (DR2746A) or any Pre-owned vehicle always hinged on an independent inspection from a credentialed ASE Master Mechanic. Your Sales Associate understood this and presented us the option of signing a contract first and returning the vehicle for either repair or complete cancellation of the contract. At our expense this was done and given the overall assumed care of this Pre-Owned Vehicle, the representation of the service history record and the As-Is warranty we did not purchase that vehicle. The Used Car reps offered to fix all items but those items should have been addressed and or noted to our taking the vehicle for an independent 3rd party inspection. We then had to go through the subsequent task of returning the vehicle, unwinding the contract and restarting the acquisition process for a luxury vehicle.At the end of the selling process the Sales' Associate attempted to coax and or steer us to a %100 satisfactory grade on the Customer Satisfaction survey. There was also the "guilt" manipulation that wasn't much appreciated regardless of how well the Sales Associate did or didn't perform their tasks. This was evident when a positive response for a task was solicited when that task was not possible to be completed due to the lateness of our finalizing a "potential" contract. Again the determining factor was the independent inspection of the vehicle.

AliceSopala

Sep 12, 2013

My husband and I were searching for the right car for us and were really under a sense of urgency. We were coming to look at a Toyota Camry and possibly a Honda Accord. We had a need to find a new car because ours had been totally rammed on the passenger side while my husband was driving through an intersection. The unlicensed driver ran a red light, and so on. We were not too enthusiastic about being forced to replace the car and had already searched a few places. Ms. Titova was wonderful and considerate in every way. She was also anxious to answer any questions and concerns. She was calm and helpful as we test drove the car and let us both drive until we were satisfied with its functionality. In other words, she was a pleasure to deal with. In every way, we felt un-rushed and free to calmly decide. We never experienced the sense that this sale was more important to her than our experience there. We thank her and your company for the strong sense of professionalism that we experienced. Alice and Walter Sopala

kimmersj21

Sep 5, 2013

The dealership is friendly. They have nice amentities including computer/internet stations and a small deli, which are helpful in the event you are waiting >45minutes. The showroom is clean.Automobile purchase: I think I got a good deal on a used Prius. As a busy professional, I don't have a lot of free time, and they were pressuring me to come in before the end of the month to sign and drive. I suppose the car was nearing the 60 day mark. They said everything would take only 30minutes, which to me was too good to be true, but I still came in. The entire transaction and financing took about 90 minutes, which is pretty good, but I was still annoyed that I was waiting and waiting at 7pm, late for a pre planned friday night date.Even though this is a well-known Lexus dealership, I still had that common uncomfortable feeling after the car dealer transaction. Similar to my own, family, and friends' experiences with car dealers, I feel like they "got me" on a couple things. Absence of the 2nd Key fob: The salesman stated that the prior owner did not submit a second key fob. Lie. Who wouldn't furnish all there keys at the time of sale. I've heard that before. I asked how much a new key fob will cost, $150.No Owners manual: I had to ask for the absent owners manual, which they said they took from another Prius trade in to give to me? Weird.Near empty gas tank upon sale - Small matter, but more funny than anything, Lexus dealership.I own a used Lexus Rx and this Prius now, and prefer these brands. In about 3 years when I cycle again for another Lexus and/or Toyota, I don't think I'm going purchase from this dealership, out of principle, because of their little tricks. In Chicagoland, we have many options, and I think I'll take my business elsewhere next time. Good learning experience.

bercyhan

Sep 3, 2013

Maria is very sweet person and she and Matt tried my deal very hard, they are friend and I will recommended this dealership to anyone!

NewRX350Owner

Aug 30, 2013

I picked up my new Lexus RX350 last night. It is beautiful! The whole process at McGrath Lexus of Chicago went smoothly. Julie Hill is a great salesperson - she is caring, responsive, informed, customer focused and takes the time to make a potential / new buyer comfortable. She is a great asset to the dealership and truly reflects thier customer focused values. If you are going to buy a car, go to McGrath of Chicago! Julie will treat you right and give you a great deal. This dealership wants your business and it is reflected in thier dealings with you. Larry provides great leadership to his sales staff. Thank You McGrath of Chicago, Julie and Larry!

Jason B.

Aug 20, 2013

I originally found McGrath Lexus on Cars.com and looked at several new and used vehicles. I finally decided on a 2010 Lexus GX 460. The Sales Consultant was Dave Nelson and he was very attentive and knowledgeable about their inventory. I am enjoying my new car and would definitely do business with McGrath Lexus of Chicago again!

Nana11

Aug 19, 2013

The entire experience was a great one. From the moment I met with Mike LaGiglio until when I left the dealership. I believe my experience is what every buyer should experience.

EDYTA23

Aug 15, 2013

Hello,I recently purchase new 2013 Lexus RX 350 from McGrath Lexus of Chicago. I have to admit it was one of my best experiences at the dealership ever! My sale person Mr. Jerry Giec was very honest, resalable and kind of funny guy. He made the whole process of percussing the car easy and enjoyable. I will recommend him and the dealership to my friends.Thanks Jerry !

samptweezy

Aug 15, 2013

My experience was the best possible experience that can be had buying a car.Larry is a pro. David is a pro. They are straight forward, friendly, knowledgeable and efficient.The finance manager was really smooth and efficient also, Doug.I cannot say enough about what a great job McGrath does with the luxury experience.Extremely accomodating and empathetic. Great listening. David was super attentive and courteous, while 'keeping it real'.Larry was a true professional and made it soo (3 o's) easy to buy a car from your dealership. Interested? Boom...here's the 3s. Drive the car and it will sell itself. They let me take a car for 12 hours to get a real feel for it and load my bicycle in and out of the trunk.The friendliness, cleanliness, professionalism, knowledge, coffee, water, massages, shoe shines, free washes, internet access, putting green, etc...all scream, we want your business and we know how to treat people.Kudos Mr. Mike McGrath Jr. on keeping the McGrath brand in tact and pushing the level of service into the stratosphere of excellence.Kind regards,Matt SamplesCrystal Lake, IL630.800.5673

NicoleBennett

Aug 7, 2013

I have worked with many dealerships in the past 20 years to buy and trade in vehicles. I have even worked with other Lexis dealerships. My current purchase, however, is the second vehicle that I have purchased from McGrath in the past 4 years and I will never go anywhere else. Gary Sowell offered me a price that exceeded my expectations and prepared all of the sales paperwork promptly, with only a few phone calls. I did not have to wait in the dealership for the customary 2 hours to obtain sales figures, nor speak with numerous different people. Gary was so professional, friendly, and courteous, while also considerate of my time. I cannot ask for more in a dealership or a salesperson.Gary Sowell and Maria Titova personally delivered my new vehicle to my home. Maria provided a friendly and detailed tutorial of the many options on my new Lexus. Maria paired the bluetooth on my phone with my new vehicle, and even climbed on a ladder to access my garage door codes so as to program my garage door opener to work with my SUV. This was above and beyond my expectations!Thank you to Gary and Maria and everyone at McGrath who made this purchase so easy. I love my new Lexus!!

dwestland

Aug 7, 2013

Maria and Gary were knowledgable and friendly. They also respected my time by getting straight to the point and not giving me the run around you see all too often. Overall, the experience was excellent.

Mrk350

Aug 3, 2013

I had a real good experience buying used car from Jerry. he found the car I was,looking for in the perfect condition.... I will always come back and buy more cars in the future ...thank you

Dsel

Jul 30, 2013

I purchased six cars from Sharon in the past and received excellent service every time. I will always come back and buy more cars in the future at Mc Grath Lexus..thank you

mpandsp

Jul 27, 2013

It was an absolute pleasure dealing with Jerry from the get go, the service was 7 stars, you have great sales person here. I will bring more customers to Jerry in the future

anikko82

Jul 24, 2013

Jerry was great with getting customer service. Very responsive with answers of text messages I sent after I purchased the car. Make sure to get the absolute out the door cost for the car before signing any papers though, because I did meet a little surprise at the very end.

Carolineou

Jul 23, 2013

We had a great experience and liked working with Jerry. We liked the McGrath dealership a lot and would definitely come back in the future.

mjgentile7

Jul 21, 2013

Mcgrath Lexux was able to offer me the best price for the same model vehicle I had shopped for and test drove in the subburbs. The dealership is also the nicest in terms of amenities. I'm glad I called and scheduled an appoitment.

casceo

Jul 19, 2013

In my 65+ years of life I have dealt with many car dealers in several cities. Buying a new car is not an experience I relish. However, at McGrath Lexus everyone I dealt with was knowledgeable, friendly and professional. Purchasing a new Lexus was a good exprience. David Kay was friendly and professional without being high pressure. He was knowledgeable about the Lexus products, and the BMW products I had previously driven. Maria Titova was the most knowledgeable car delivery specialist I have ever dealt with. She knew her product and could expain the features in simple terms. Frank Cowan was knowledgeable, eficient and professional. Yes I would recommend this dealership.

gmoney423

Jul 18, 2013

Best experience I could possibly ask for. Gary was excellent. He answered all of my questions and never pushed me to buy.Frank did a great job of explaining all of the financing.

ksattar

Jul 15, 2013

I have only good words to say about this dealership and the exceptional staff. I bought a used RX 330 from them last month. The dealership's environment is so friendly yet professional. I really liked the way they operate. My first point of contact was Mike LaGigllo who was very supportive, considerate and helping. Being a new buyer of car in United States, I was nervous, not familiar with the process and confused (I should admit) but I appreciate that Mike was very patient and he guided me well throughout the process. I would love to go to Mcgrath Lexus of Chicago and Mike LaGigllo for my next car which I expect would be soon. I would also like to thank Rick Guzman and Nick Novell who were very friendly and helpful for their respective portion of the process. I recommend this dealership and team. Once again a big thanks from the core of my heart to Mike.

swaterbury

Jul 12, 2013

Everyone was friendly and easy to deal with. Buying a Lexus a car from this dealership was a very nice hassle free experience. Everyone was professional did a great job.

achal162028

Jul 10, 2013

Warmed welcome in showroom to server you better for service like maintenance, car wash, oil change . I feel very comfortable being a customer of Lexus.

mpoole

Jul 10, 2013

I gave a rating of above Excellent for Julie Hill. Julie is very pleasant, knowledgeable, attitive to her customer ( Myself ) and she listens very well. She knows how to sell a car. She was detail oriented and knew her facts. I left the dealership knowing I would return some day to buy another car and in the meantime, I would steer all of my friends to McGrath to buy their cars.Dewayne was very good also. I brought my car in because my floor was very damp and I did not know where the water came from. I have never been under a Viaduct during our rain season, nor does my car come in contact with large volume of water while driving down the streets. The service department closed before i was informed as to what caused the leak. Can Dewayne or someone in the service department call me, to share that information with me?Larry in Sales and the Financial Manager were very good also. They both answered all of my questionsThanks so muchMelba Poole

Greco

Jul 8, 2013

Jerry and Larry are great to do business with.,,, those guys are great my entire family buys from the. Mc great family is very customer service orientated and I will always come back and purchase more vehicles from them

akshaydhiman

Jul 2, 2013

The dealership is very nice and the overall experience was very pleasant. Working with Dave Nelson was also a very good experience. He was frank and very friendly.

SRRHOADS

Jul 2, 2013

Purchasing my vehicle from McGrath Lexus Chicago was truly an enjoyable experience. I wasn't pressured but instead allowed to take my time making the decision about this investment while having the assistance of knowledgeable, responsive & very friendly staff. I felt comfortable and at "home" at their dealership and will highly recommend McGrath Chicago to anyone I know looking to purchase a vehicle.

nataliestrang1110

Jun 30, 2013

My husband and I went to McGrath Lexus after contacting the dealership about a specific car. When we arrived, Bill was ready with the car. We are very pleased with our experience and our new car.

stoystoyanyankov

Jun 28, 2013

I have to say did this was my best experience buying car ever .Jerry did a great job showing me the car also Maria went over all the details inside the car which is kind of complicated mr Bell give me a great financing ,and I will definitely send all my friends and relatives to purchase a car from McGrath Lexus and Jerry.I just completed my 1000 mile checkup and Mark was outstanding as well

Tjschafer60

Jun 26, 2013

I found Julie Hill and the McGrath team friendly, professional and cooperative. Although some had warned me about dealing with a Chicago dealership, the price I received was excellent and McGrath delivered everything that was promised, and then some. One option I had wanted was not on the vehicle and Julie had it installed at no extra cost. I am a very satisfied first-time customer.

bokray

Jun 24, 2013

The customer service at McGrath Lexus was AMAZING! We knew which vehivle we wanted prior to arriving, but had various preferences that other dealers were not able to satisfy. Russ was able to find multiple possibilities that fit and was very knowledgable and helped us through the entire process.He also provided us great insight on buying used versus leasing which helped us make our decision on what is best for us (and my husband is NOT timely at making decisions). Russ was patient and not pushy at all. We definitely recommend him and McGrath Lexus in Chicago. We will definitely be returning!

michelle_marella

Jun 23, 2013

Shawn was very friendly, knowledgable and helpful. I love my new Lexus CT200 Hybrid and I look forward to the visiting McGrath Lexus for car washes and maintenance.

novelli

Jun 20, 2013

Nick Novelli was exceptional. His commitment and dedication to getting everything right was impressive -- whether it's the bigger issues or the smaller details. He takes whatever time is needed. And on the sales side, Matt Fenton and Mike LaGiglio were extremely understanding, concerned, flexible, accommodating and supportive. Thank you.

pc0g894

Jun 20, 2013

I purchased my vehicle Tuesday evening and there were several items that needed to be corrected/added, but they would have to wait until the next day. My sales person Mike LaGiglio came in on his day off, Wednesday, to ensure my vehicle was prepped correctly and delivered on time. I truly appreciated his going the extra mile for me. Rick Guzman was soft spoken and understanding during the financing and extended warranty portion of my transaction. This was a huge purchase for me, and his demeanor made it easier.This is my first vehicle with navigation, phone, etc. In other words, there was a lot to take in. Nick Novelli was very congenial and patient during this instruction phase. He told me not to worry if I forgot anything and to call anytime with questions.

jmdombr

Jun 18, 2013

Excellent experience buying my new Lexus IS350! David was excellent in helping me decide on what to do and I loved the fact that he was not pushy and explained all my options. Rick was one of the best business managers (finance) I've ever dealt with while buying a new car. He helped me get the rate I was looking for and explained the extended warranties without being pushy. Thanks again and looking forward to picking up my new 2014 IS350 in two weeks!!

Chadpilarski

Jun 15, 2013

Dave Nelson and the entire team at McGrath Lexus are a class act! Very comfortable and enjoyable experience. Staff is very knowledgable, friendly and willing to please! We would highly recommend McGrath to anyone in the car shopping market. They earn your business and we will be back!

zubairbaig123

Jun 15, 2013

Mike was pleasure to work with. He did put in personal touch into the whole process specifically for the warranty. Frank was straightforward and helpful.

Ironman123

Jun 13, 2013

I was in need of a new car. I was some what knowledgable of the lexus vehicles. I meet Julie Hill and she help me to understand and know how excellent the lexus cars are built, structured, reliable, dependable, efficient, and stylish. I am very greatful and appreciative to own a lexus automobile. Julie, again thank you for your professionalism and expertise in the product lexus dealership has to offer. Friends forever, Reggie

Mhutchings

Jun 11, 2013

The financing process was difficult as we were not prepared for all of the conditions as we had Florida licenses. If we knew what would be required of us we would have been prepared and the process would have been much smoother. In the future if you gave out of state buyers an instruction sheet it would save a considerable amount of time and confusion.

Nikkyokech

Jun 11, 2013

Charles was very pleasant, answered questions, followed up after the sale and very nicely mailed stuff forgotten in the trade in vehicle.The process went smoothly

lehoke

Jun 3, 2013

We were really pleased with both the car and the outstanding service from Shawn and Jeff at McGrath. When we came in for a test-drive we had planned to go test drive another car afterward but after working with Shaun and seeing the quality of the dealership we decided to cancel that plan and go ahead and purchase the Lexus right then. Shawn does not do any hard selling which is a terrific quality and Jeff is extremely knowledgeable on all aspects of the car. Its great working with these guys.

leroycjr76

May 29, 2013

I was new to McGrath Chicago but not McGrath. I purchased my first Lexus Gs430 from Bill Tacker back on 04. Fantastic sales person which is the reason I followed him to the downtown location to purchase again. Once again spectacular serves and over all satisfaction. Doug Bell worked my financing. I must say Doug did everything possible for me to get a fantastic rate with extended warranty. I was very please with his diligence in looking at all possible options that i could choose from. Once completed it was off to Nick to demo the car. We spent two days going over things that weren't in my original car and highlighted other service that I may be interested in the future. Overall it was a good experience and I would go back again.

G7sharp11

May 21, 2013

We purchased our last Lexus RX from McGrath as well as this 2013 and Julie was our salesperson. She was friendly, answers calls and emails and always accomodating. Most of the employees at McGrath are welcoming and friendly. When we wanted a new Lexus we came back to McGrath and asked for Julie. Tony was very helpful in resolving an issue I had. Rich is always accomodating in service and treats us good and always has a loaner for us. Nick took the time to thoroughly explain the functions of the vehicle with patience and friendliness. Mr. Bell made the transaction go as quickly as possible. There was another female salesperson (who I can not remember her name think she had blode hair) that also helped us on a day we came in even though Julie was our salesperson, she still took time with us to answer our questions. I would recommend this pareticular McGrath dealership to anyone looking to purchase a vehicle.

MyChucks

May 21, 2013

Nick is an outstanding individual. He is very explicit without being condescending in his explanations. I was able to understand the workings ofThe electronics of the Lexus I purchased. Every time I go in for service or to get my car washed he is already to help me in any way possible. Nick is kind, considerate and extremely knowledgeable. I certainly would recommend this dealership and Nick to my friends. In additionI buy a new Lexus yearly.Sincerely,Edward Freemon

tchovey1

May 20, 2013

I love my new car. Julie Hill is a great salesperson. She was very helpful and found the exact car that we wanted. She worked with Jeff Riordan who went over all of the new features with us. I was comfortable with the price that we negotiated. My only complaint was the evaluation of our trade in which I thought was very low.

Terry levy

May 20, 2013

I thought that Curtis and Maria were so professional and very informative. They were quick to return a phone call or text and really helped the buying process move along quickly and smoothly!

rshetty

May 19, 2013

I shopped around for the car across multiple dealerships in the region and brought the car from this dealership over the one closer to my location was due to the fact that Julie was very polite and willing to work for me to meet my needs the best way possible. Their sales manager Larry was upfront and polite in negociating and matched my best offer with-out much hassel. Julie went out of her way to accomadate my requests and make the buying experience as pleasent as possible. I will certainly recomend McGrath Lexus of Downton and Julie Hill for anyone looking to buy a new car.

JayArmstrong

May 19, 2013

The decision to purchase at McGrath Lexus started with the great personal attention I received from Dwayne Allen in Service. My decision was proven true by the personal efforts of Bell, Jones and Riordan.

chase22

May 18, 2013

I would like to thank the staff who stayed after hours to get the deal done. Special thanks to Julie Hill who made our experience comforting.

rbjjj17

May 18, 2013

Recommended by our children and they were very pleased as were we. Jeff Riordan was extremely patient and excellent. He made us feel very comfortable.

wkmn810

May 18, 2013

Julie Hill's is as professional as they come. She is informative, honest, patient, cares about her customers and most importantly she made my first car buying experience just perfect! I would highly recommend her to my friends and others. She has exceeded all of my expectations and I would like to thank her for that.

81mmr

May 17, 2013

I walked into the dealership as a "not even sure I want to trade in my current lexus rx 400h" and left as an "excited, delighted, happy as can be with my new vehicle" customer. It is my 3rd lexus from McGrath and although I was comfortable that I would be treated nicely, this experience was outstanding. The patience demonstrated by Heather O'Malley was way beyond "great". She helped me understand all the options and in the end when I missed out on my first vehicle choice while "thinking it over", she rightly convinced me that the alternate vehicle might really be the best choice for me. Amazing. A very daunting task for the buyer is transferring all the "stuff" in the old vehicle to the new one and learning the options and technology associated with the new auto. This onerous task became an actual delightful journey with Nick Novelli providing a guided tour that was organized, logical and fun! The fact that both of these individuals are still available to me in the future is extremely comforting. Doug Bell was a friendly and thorough "numbers" guy that answered all my questions as we waded through the paperwork. I would highly recommend this team to any prospective buyer.

lexusrx300

May 15, 2013

If you are looking for a reliable, dependable car, new or pre-owned, today or in the near future, I highly recommend Julie Hill at McGrath Lexus of Chicago. Julie Hill has survived some of the most challenging times in the auto industry. Her track record speaks volumes. Her friendly , professional attitude encourages you in making your choice whether your a first time buyer or a tenured car owner. Thank you McGrath Lexus of Chicago for your dedicated employee, Julie Hill!

Puckenhauser

May 15, 2013

Nick was very knowledgeable & knew EXACTLY what I was looking for. No pressure. No sales pitch. Just straight facts. A breath of fresh air at a dealership that deals with high end vehicles. I recommend this guy to anyone who needs an honest opinion! Thanks again!

vptaxret

May 14, 2013

My overall very positive review is based on my interactions with David Kay, salesman and Nick Novelli, Vehicle Delivery Specialist. David is a seasoned vet. He was friendly( but not overly so) and respectful. All negotiations were fair and transparent. He also went out of his way to work around some inventory problems and my travel schedule. I would highly recommend David. Nick deserves special kudos. The new LS 460 is packed with complex mechanical systems and driver oriented technology. Nick knows the car cold- no matter how detailed and/or off the wall my questions, Nick had the answer; no obfuscation no guessing. Of course this is to be expected. What's above and beyond is the passion he has for the vehicle and his obvious desire for you to feel the same. The orientation is extensive and without time limit. I was anxious about getting comfortable with everything the car has to offer but when I left I knew enough to feel confident I could figure out the rest. Over the two weeks since my purchase I've called Nick a few times with follow up questions with Nick glad to help. With his help I'm getting a real kick out of the LS 460. My highest praise for Nick.

steplone

May 12, 2013

Shawn and Rick were awesome. Being time conciious, I truly appreciate their expediency in that we were able to get the car selected, price negotiated and loan finalized expeditiously and fairly and within my expected price range. Nick's personalized delivery was detailed, clear and really "sold" me on the fact that my car was perfect for me. However, what impressed me the most was how they handled a detailing issue. I noticed a missed spot on the console while the business manager Rick was near by. He heard my comment and continued with what he was doing. Later during the delivery Nick noticed the same and apologized saying the current level of detailing was unacceptable and asked if I had time to wait or could return. As we were speaking Rick walked up with the GM Sharon who expressed the same concerns regarding the quality. When I returned for the detailing the next day, I was greeted by Sharon, Shawn and Nick (who offered lunch)... within 30 minutes the detaining was complete and I was on my way. Great team and customer service.

nereidagarcia

May 12, 2013

Great experience/ friendly and helpful. Dave met my expectations in all avenues rated above. I would definitely purchase another lexus from Mcgrath lexus and Dave Nelson

joseph123456789

May 10, 2013

Everyone at Lexus is super customer service conscious and personable and very unlike your typical car dealership cheese ball sales guy try to outsmart you.Nick is the BEST. Showed me everything about the car. Was cool to talk to and went the extra mile to take care of me.

tlc89

May 6, 2013

Great friendly service. Very professional low pressure. Great selection of CPO cars. We were able to test drive a couple of cars and finalize the purchase in two hours..

Todd1238

May 5, 2013

After researching and talking with several area dealerships, McGrath Lexus of Chicago quickly and clearly became the dealership I wanted to work with. They were immediately responsive to my requests, took the time to clearly understand what my needs and desires were, and then delivered on those with both exceptional service and competitive pricing. Too many times buying a new car can make you feel uncomfortable. McGrath Lexus of Chicago is so clear, direct, and desiring of winning your business that I know that I will not need to waste my time looking anywhere else when I buy future cars. I'm sold!Todd Wright, CEO-Blueleaf Lending & Co-CEO Midwest Community Bank

Msahudson312

May 5, 2013

I wanted to buy another Lexus after my previous 2004 Lexus Rx 330 started giving me trouble, around the 112,000 mile mark. I bought it certified used, I had it for six years and loved my experience overall. I came to McGrath Lexus dealership in Chicago just to search, however working with Dave Nelson I got a great deal on a newer model 2010 Rx 350. My credit wasn't the best but Frank Cowen helped me get a decent A.P.R rate. I would highly recommend this dealership for anyone who is like me, looking to upgrade their Lexus or looking to purchase their very first. I must add I went to several different Lexus dealership, some salesmen where not personable, very cheesy and lazy. With Dave there was no pressure to buy, we went through a few models old and new ,price options, features. We looked up cars on the computer then we walked out to see them. It took me about two days to make my decision I am very happy with my selection.

act747

May 3, 2013

After going to several different car dealerships and then finally ending up at Mcgrath Lexus of Chicago, I immediately regretted not coming here to begin with. Upon entering the dealership I was given a warm welcome and the salesman I was supposed to meet up with was paged. By the time I could reach for my complimentary bottle of water, Anthony Swanke was there to greet me.Many salesman are notoriously pushy, overwhelming, and will say all the cliche "one-liners" to try and sell their cars. With Anthony Swanke this could not be further from the truth. Instead of trying to force me into buying, he was very informative, patient, and answered any question I had. He gladly pulled up all of the history for the pre-owned Lexus I was interested in and let the car sell itself. It was such a relief not to be smothered by a salesman for once. More over, he was extremely honest and way more than fair on the price! After Anthony ensured that I was more than happy with my purchase, another salesman named Bill Tacker completed the final steps of the transaction (Anthony had the next day off, but STILL called to make sure I was happy and put me in touch with Bill to finalize things and pick up my car).Bill Tacker was extremely nice, efficient, and only cared about making me as happy as possible. This was all very genuine, due to the fact that the transaction was already made and he was there to help out because he cared about my overall satisfaction. I was shocked at a salesman's willingness to please, even when no money is involved (respectively). Bill ensured that I was content in every single aspect of my purchase and was incredibly informative as well. I would be more than happy to buy a car off of either one of these gentleman in the future.Overall, from start to finish I can't recommend this dealership and salesman enough. This is probably one of the most honest, QUALITY driven, and fair priced dealerships you are going to find. I suggest asking for Anthony Swanke or Bill Tacker when you walk in the door. You honestly can't go wrong with either of these guys or this dealership for that matter.

macque2

May 3, 2013

Overall my experience was very good and I would recommend McGrath to my friends, family and Co-workers. Julie was very pleasant and helpful as well as Matt and Frank. I am very happy with the deal that I made for the purchase of the Mercedez Benz S 500. The only constructive criticism I would offer is to always Absolutely always make it about the customer first and not about the dealership. Yesterday I picked up my car Julie and Frank were professional and proficient I was on my way in less than an hour. Thank you

peterg51

May 3, 2013

Both Julie and Doug have been great. They are informative, efficient and just good people. This is the 3rd vehicle I have purchased and each time they have made it a very pleasant experience.PG

Corey Soeldner

May 1, 2013

Dave Nelson was very professional, responsive, and knowledgable. Sharon was helpful and a good facilitator toward my requirements. Very acceptable experience. I would recommend the staff to others and would return when in the market for another vehicle.

08lexus570

Apr 30, 2013

I purchased a Lexus LX570 from this dealership and have got to share that I was absolutely blown away. Each person I encountered truly embraced providing exceptional customer service and an exceptional customer experience. It began in sales with Gary Sowell, who was courteous, professional and honest. He allowed me the space to make my choice and offered helpful suggestions. And, this continued when I met Matt Fenton, the Pre-Owned Sales Manager who was forthright, willing and generous beyond expectation. He addressed all of my concerns prior to them even being expressed. How cool is that? My experience ended with Rick Guzman, the Finance Manager who was clear, concise and truly had my best interest at heart. I walked into his office with financing already secured from another lender and he simply requested the opportunity to provide a better deal. Thank goodness I accepted as his offer was considerably better than the "great deal" I walked in with. This was fantastic and I highly recommend this dealership and this team of individuals.

brp3307

Apr 30, 2013

We had a terrific experience with Jack Martell and McGrath Lexus! Jack is personable, insightful and easy to work with. We definitely recommend Jack and McGrath Lexus to anyone!

deborahpugh

Apr 29, 2013

Julie Hill's professional and pursuit of excellence resonates with me. That happens to be reason that I have purchased 2 vehicles from this salesperson. I am very pleased with her and all McGrath's staff that I deal with when there. These encounters are what will make me continue to buy my cars from her and the dealership. Thanks So Much.

indiana1989

Apr 29, 2013

Jeff Riordan and Curtis Jones were amazing!!!! Would strongly recommend both of them!!!The finance staff was horrible! One day we had an appointment to purchase the vehicle and none of them showed up. When we did connect, they could not answer our questions. I think they make the sales force have to work harder.

whitep3

Apr 28, 2013

From the moment I walked into McGrath Lexus of Chicago, I knew I was in a top notch dealership. The staff was extreamly friendly and knowledgable as I walked the showroom floor. Once I pin-poined the vechical I was most interest in, I began to work with David Kay. I found David to be extreamly knowledgable about the various cars on the floor. He was helpful in making sure the car I was interested in would be the one that would be the best fit for my needs. After making my selection, I took some time to explore other options, the whole time David was patient, pofessional and would check in periodically from time to time with me (not like most car sales folks who can be somewhat overbairing). Once I decided the Lexus was the best car for me, David and was respectful and made the entire negotiating process fun, which is honestly the first time I would ever describe the process of buying a car. Once the deal was done, I worked with Jeff Riordan who was a Vehical Delivery Specialist. Jeff reviewed all of the "cool" features that came equiped with my car. He set-up all of the various customized options with me and made sure that I was following the entire time. We also reviewed some additional options that I would be able to purchase for the car which will help ensure I properly protect and car for my new purchase. Jeff was extreamly knowledgable about the car and its features, without his help in learning the car, I am sure I would haven't ever known half of the really cool things my new car is able to do. Jeff provided me with his card and offered to be available if I should ever have any questions about the car. Jeff really solidified that I made the right decision with the car I selected, his passion for Lexus is contagous and really shows when you work with him. Overall, I would give my experience an A++ with McGrath Lexus of Chicago. These folks are TOP NOTCH and would highly recommend you check them out, I promise you will not be disappointed. Great group of people!

SDdupree

Apr 26, 2013

I have experienced great success at this dealer with Julie Hill. She is the best. She is an outstanding salesperson who gets the job done!

edwardj2

Apr 26, 2013

Julie is always great to work with when making the decision to purchase a new car. One of her best attributes is that she is so personable and makes what can be a painful experience (purchasing a car) enjoyable. I have recommended her to other friends/colleagues and will continue to do so.

JK2013

Apr 25, 2013

We bought a Lexus IS250 even though we came for a different car. It was a pleasure working with you guys. Good service and good people and follow up. Good selection.

mcbinetti

Apr 25, 2013

Efficient transaction, got exactly what we were looking for. Julie was friendly and helped us to get the car we wanted with a trade in.

mitch911

Apr 25, 2013

Overall a good dealer to work with. I did a lot of research and feel that I got a fair price. The physical dealership is great. Complimentary coffee, internet, shoeshines. There is a cafe and a practice putting green. A great place to wait while getting your oil changed.

vpcollins

Apr 25, 2013

Everyone was very polite and accommodating. The service delivery was outstanding, and Nick Norelli made sure that I knew about every button and whistle. Bill Tacker did a great job finding my car for me.Vicki Collins

sgalanos

Apr 24, 2013

Bought a used Lexus from Gary Sowell, it was an overall good experience - Gary was knowledgeable and friendly and a straight shooter which are important qualities to have as a car salesman.

TAIZHON

Apr 24, 2013

I am going to get straight to the point and describe Mr. Martell (IMPECCABLE). The experience I had with Mr. Martell was outstanding. I walked in the dealership and told him what type of vehicle I was looking for, and first off he told me a little about himself and from there I felt like I had known him for years. Mr. Martell was very articulate throughout the whole sales process. Would I refer a friend. ABSOLUTELY!We need more people like him who cares about their job and takes pride in their job. He feels very strong about McGrath Lexus. He was very informative. Mr. Martell is definitely a sales person, he sold me exactly what I was looking for. He is one person I will not forget and when it is time to purchase again I hope he will be at McGrath.Job well done--THANK YOUI want to also thank Rick Guzman- he was straight to the point, very detailed and well organized. Good team of people

binderf

Apr 23, 2013

Bill Tacker answered all of my questions and went the extra mile to ensure I was getting a great deal. I highly recommend Bill Tacker.

Jenfoer

Apr 23, 2013

Great experience and wonderful staff. I highly recommend Rick and love my new pre owned Lexus. Exceeded my expectations and would buy from here again

rugbypoet

Apr 22, 2013

Mike, Nick and Doug were awesome and were a pleasure to deal with.Mike is extremely friendly and made sure that we were comfortable, all our questions were answered and never made us feel that we were under any pressure to buy. He was knowledgeable about the RX (we ended up buying) and ~ poor guy ~ pulled up 3 vehicles for us so that we could compare colours and options at our leisure. Nick and Doug put the finishing touches to making our visit great. Nick made sure that all the little things and accessories were taken care of and the car literally shone as we walked up to it after he had gone through. Not only that, Nick made sure that we knew the ins and outs of the RX before we drove off - you can tell he really wants to make sure that each person is happy. Doug bell had us laughing - dry sense of humour and all - through the finance process. Bottom line - I'd highly recommend dealing with these guys should you visit this great dealership.Thanks again guys.

fkao

Apr 21, 2013

We had an outstanding experience with Shawn Friedman as our sales person. We came in to buy a new RX 450h and ended up buying both the new car and a preowned RX 350. Shawn was friendly, helpful, honest, and worked with us patiently to put together the best possible deal for us. Nick gave a comprehensive discussion about the features of the new car and spent a lot of time with us to make sure we understood everything. He also helped us customize the apps and computer system. Overall, we are very impressed with McGrath Lexus. We would not hesitate to recommend McGrath to anyone.

jackiehemp

Apr 21, 2013

Dwayne is so polite and really seems to car about what happens to my car. Being a woman is difficult when it comes to cars and sometimes people seem to take advantage and lack patience with women. Dwayne is just the opposite. His kindness, expertise and caring manner are all appreciated. He also has a respect that shows. Having been a teacher and principal, I greatly appreciate a respectful young man.Julie Hill has been wonderful. She helped me get something beautiful (my ES350) at a very sad time, the death of my sister. I am so impressed by a woman who knows so much about cars. Julie is someone I would recommend to all of my friends who want a lovely car.Frank was the money guy. I stopped by his office yesterday to tell him I had paid for my car and I have the title which made me think of him. Frank, like Julie and Dwayne, has made my experience with the car very pleasant.Last, I would like to mention Import Auto's Jerry. What an amazing guy. I had a few instances where I had to take my car there. Efficient, polite and outstanding is all I can say about Jerry.

fjsmith

Apr 20, 2013

Ms. Julie Hill was very nice to me and my wife and she knew her job and the Lexus brand. McGrath Lexus should consider themselves lucky to have a sales person like Ms. Hill on staff. She's a person who puts the customer and the Lexus brand first. This is a very rare quality in todays work force. It is my honor to submit this review on behalf of Ms. Julie Hill. P.S. I've already told my friends about the great experience that my wife and I had buying a Lexus from Ms. Hill. Yours Truly R.S.

ndmuhammad7

Apr 19, 2013

As a corporate executive and attorney looking to upgrade my vehicle Julie has proven to be extremely knowledgeable, not pushy, consultative, persistent, accessible, friendly and personable. She has made the buying experience a pleasure and not stressful or a battle of the game of typical car sales. I would buy from her any time and recommend all of my friends and clients to buy from her as well. My personal recommendations mean a lot to me, because my name is attached to the recommended service or business, and Julie puts me at ease with recommending others to her as a representative of McGrath. My original intent was to buy Mercedes this year, but Julie did what a consultative sales person should do and that's keep me driving Lexus, and upgraded me to the LS Fsport.Na'im D. Muhammad, MBA, Esq.NDM Capital Partners, LLC

Speachtree

Apr 19, 2013

I had a very pleasant experience with Julie hill I will highly recommend her to the ones who are interesting in buying a car from Lexus

xrisglo

Apr 18, 2013

While I wasn't at McGrath to buy a Lexus, I wasn't made to feel like a second tier customer. Rick Farbo was courteous and punctual. I came to McGrath through USAA Car Buying Service and the car I saw on-line was the car I saw at the dealership. Rick was prompt to phone after my initial email inquiry, and he sent my great photos and a CARFAX report right after we spoke.

jeanro25

Apr 18, 2013

I had the pleasure of having Julie Hill as my sales person at McGrath Lexus and she was, and continues to be, an exceptionally warm, personable and knowledgeable sales person. She has a wealth of experience about the Lexus brand and, she reassured me by letting me know that I was making a wise purchase that would provide me with the support assistance I need, long after the purchase. Ms. Hill stayed with me through out the puchase and guided me as she explained the many benefits of purchasing a car that has a high performance and longevity record.. When I've needed to ask questions, etc. she has remained approachable and personable. I highly recommend Ms. Hill and I look forward to working with her again on my next Lexus purchase.

cil1czm

Apr 16, 2013

Very positive experience. Everyone at the dealership is friendly and they want to give the best service possible. Dave Nelson was very friendly and personable. I would buy from Dave and McGrath Lexus again in the future.

EddiesGirl

Apr 16, 2013

Mark McLawhorn, was recommended to me by another McGrath customer when I purchased my first Lexus. He has always been extremely courteous and very willing to answer my questions regarding what maintenance and/or services are required or are being recommended to keep my car in excellent condition.

eerbes

Apr 16, 2013

Julie was very diligent in communicating with me and provide me with all the answers and information I requested. She follows through with her word. Being able to text and email me information was crucial to me as the nature of my business and profession is also sales and I am not always available to take a phone call.

desmith12

Apr 15, 2013

Excellent customer service from Anthony and Frank, reasonable price working with Sharon. Purchased ES 350. Very pleased with purchase. Will be back to McGrath Lexus for service.

nbeil

Apr 15, 2013

This dealership and sales exec (Dave) didn't act like your typical dealership. They were direct and didn't play any games. Basically, they made it easy to do business with them.

rbusha

Apr 15, 2013

Advised him he had a vehicles color listed incorrectly, responded by calling me an 'a-hole'. Will definitely not be considering this dealership for anything.

Wickscollis

Apr 14, 2013

Loved our salesman, Bill. He made every effort to make sure we were satisfied even after he made the sale. We love our new Lexus.

drabid

Apr 14, 2013

Our lexus's lease was expiring and we wanted to purchase it. Julie, and Frank from finance, were VERY helpful to get this done quickly and efficiently. Julie even looked into getting an oil change done while we were waiting (but service was too busy). The whole process was done under an hour. She was friendly, and put us at ease. Overall it was a great experience!

LeoJ

Apr 14, 2013

Very professional low pressure organization. Great selection of cars and the attitude of "lets get-r-done:.Flexible funding options made this deal happen for me.Looking forward to a long term relationship with this dealership.Thanks for getting me into the car I only dreamed of owning.Leo (Chicago)

maria3l

Apr 14, 2013

The reason I am writing this review about Julie is because Julie was a very energetic, followed up regularly, was very much interested in what we needed in our car and made it happen. The why is that she did all of the above and she kept us informed about when we would get our car and what we would need to do. She made our experience at car buying a pleasure.I will recommend Julie when a friend of ours wants to buy a car.

MSchmidt7000

Apr 13, 2013

Bill, Frank and Maria all were excellent in each areas of there expertise in your dealership. They made this day extra special for me and my wife. I knew right from the start I was in great hands when I met Bill. Thanks Again!! This is why I rated each category a 5!!

laverne.thomas

Apr 12, 2013

i 'm sure i would not have purchase my car if it had not been for the customer service and attention to detail by ms.hill,i have gone to other dealer ships and been ignored or felt no treated well,the price was right and the extened payment arrangments was offered(as i was still paying for my other lexus),so ms.hill is and was the reason i stayed with mcgrath.keep her she is a winner.

tlt9244

Apr 12, 2013

Julie Hill providied excellent professional service and made us feel right at during the time we were there to make our purchase. She also made sure we understood the specifics as it related to the operation of our new RX350!

Arafik

Apr 11, 2013

I recently bought my 08 Lexus Rx 350 from McGrath Lexus of Chicago. I live in Minneapolis and found this particular vehicle online. I got in touch with Gary Sowell and exchanged a number of emails and phone call. Gary was very professional, knowledgable and extremely helpful. He promptly responded to all my emails/ calls and answered all my questions. He went out of his way to hold the car for me for a couple days w/out any deposit (I had to email him a confirmation of my airline ticket). He also picked me up from the airport. The car buying process was very smooth and quick. I believe I was out of there within a couple hours. I am pleased with my purchase and I would recommend McGrath Lexus of Chicago.

brmarino

Apr 11, 2013

Anthony Swanke made our experience delightful. He was very flexible in terms of price, accommodations, etc. Anthony did not pressure us into making a purchase and answered all of our questions accurately. I would highly recommend working with Anthony.Rick Guzman did a wonderful job working with us on the financing. He offered us a competitive rate that beat out other lenders. I would recommend speaking with Rick if you need help financing.

Emgottlieb

Apr 11, 2013

My experience at McGrath Lexus was fabulous. My husband and I have busy jobs and 3 kids and Anthony Swanke really catered to our needs and made the process easy for us. He found the car we wanted (a preowned with low mileage in the correct color) in a day and drove it to our house. The customer service was outstanding and the fact that we live in the burbs did not make a difference with this dealership. Anthony and Jeff Riordan drove to my office to give me the tutorial on the car and set everything up for me. Another example of the great personalized service. Jeff is thorough in his tutorial and easy to work with. It was a true pleasure dealing with Anthony and Jeff and I would highly recommend them and McGrath Lexus!

Jlance1941

Apr 11, 2013

I have been dealing with MlcGraft Lexus since 1998. Because of the professionalism of Ms. Julie Hill and her sincerity I have continued to return to McGraft. In addition I have recommended relatives and friends to McGraft.

MargoDixon

Apr 10, 2013

If it weren't for Julie Hill and Dwayne Allen I would never step foot in this dealership! Over the years I have observed the quality of customer service and level of progressionalism diminish. I choose to ONLY work with Julie Hill, Dwayne Allen, Matt Fenton, and Frank Cowan because they exhibit the level of excellence that is associated with the Lexus brand.

reddbarr

Apr 10, 2013

I would defiantly use Mike LaGiglio again. From the beginning of my purchase to the following time after the car was delivered, Mike was there with helpful advice and guidance. Thanks Mike, I look forward to future business with you and your dealership Kirk ReddingOmaha Ne

t4tauseef

Apr 10, 2013

it was such a nice experience I went to buy new car but I found great deal on used car all credit goes to mr Rick he gave me such a nice deal and its under in my budget great people fastest friendly service ever I saw that's all I wanted everything worked great.

Klmelendez

Apr 9, 2013

The overall experience at McGrath is excellent. This is the second automobile that I have purchased from at McGrath from Julie Hill. Julie goes of and beyond to assist her customers. She is both patient and knowledgeable. Her knowledge of the Lexus product is commendable.

lnicholson

Apr 9, 2013

I have Gotten both of my vehicles from McGrath and has always dealt with Julie Hill who is the BEST SALES REPRESENTATIVE THERE.. I only have a problem with them getting rid of my Shelly from Service who was always professional in getting my vehicle serviced. But other than that I have also dealt with Mike Mcgrath and if there is ever a problem or situation he always take great care of me. I can't even imagine me purchasing another vehicle from anywhere else. Thanks Mcgrath for you awesome customer serviceMost importantly THANKS JULIE HILL!!!!!!!!!!!

cliff9099

Apr 8, 2013

i saw the car on your lot and it was just the car i was looking for. i took it home for the night to show to my wife and we decided we wanted it. i came back the next and purchased the car. everyone at the dealeship was very nice and accomodating. your dealship is very impressive and would be my first choice when purchasing another vechile.

JoshuaJackson

Apr 8, 2013

This Dealer Was amazing respectable and most importantly no hassle. There was no rush to just put me in a vehicle to make a sale. Mike LaGiglio was very patient with me, consistent and also helped me make the best decision but yet still ride in style. The Finance Team was great as well Rick and Julie were great and they worked really hard for me, to get me the vehicle I wanted at the right price and payments. I will definitely return for the next vehicle I purchase. The Guys and McGrath Mike, Julie and Rick really represent the Lexus brand well.

bschuetz2

Apr 7, 2013

Both Rick and Anthony took their time to answer our questions. Anthony showed us various things about the car online and on the car itself. He was very accommodating. He also was more than willing to change/fix a couple things on the vehicle so that it was like new for us! The entire time I felt that Anthony wanted us to have the best experience at the dealership and wanted us to be happy with our purchase. He went above and beyond to make us happy with the vehicle. Rick was very thorough and made sure we received the best rate possible on our loan. He was patient and answered all our questions, especially since this was our first vehicle purchase. Rick and Anthony have exceptional customer service and made our overall experience wonderful! I highly recommend McGrath Lexus!

mykitty1

Apr 7, 2013

The experience at McGrath Lexus was very pleasant. I sent an email requesting a test drive and was responded to immediately. Once we arrived Heather Omalley (sales) greeted us in a very friendly and professional manner. She did not waste our time. We took a test drive and Heather explained everything about the car and Lexus. We purchased an ES 350 and it was hassle free, good price with great basic options which you would definitely pay extra in other makes. We then met Frank from financing who explained the finance process and gave us a great rate. After we signed all the papers Maria Titova delivery specialist went through every nuck and cranie of the car with us. Overall Lexus staff was efficient, knowledgeable and friendly. Smooth process all the way. They all made us feel important and continously reminded us that they would be there for us anytime needed.

aliensandgators

Apr 6, 2013

Originally spoke and met with Gary Sowell to discuss pre owned. He knew exactly what I was looking for, and didnt try to push me or sell me anything on his agenda. He listened to my needs. After a week of thinking about it, I decided to go back and Gary was not there, so Jack Martell assisted me. Jack was nice as well. I drove a few cars, and like Gary, Jack wasnt trying to push one car or another on me, he let me decide. The buying experience was "old school" which I didnt like. "Make me an offer" type of haggling. Not a fan of that, but understand it is what it is when buying a car, especially a pre owned car. I do not hold that against them, just a preferance of mine. I would prefer the price listed is the price paid, and trust the dealership that is their lowest price. Jeff (don't have his last name, sorry) was great showing me the car. He went over everything, even the things I knew, just in case. VERY friendly, and we discussed music and concerts. I liked that everyone treated me as a person and not just a consumer. I liked that Jeff said "welcome to the Lexus family" made me feel that I purchased more than a car, but am purchasing a lifetime of support. One reason I decided to spend extra money on a Lexus because of what comes with a Lexus, which is this type of individualized service. Overall a very good, low pressure experience. I had a few questions a few days later, and Gary set me up with Denis to come in so the service dept can take a look at it. Denis was awesome, and though I hope I never see him again since I hope the car will never break down, he was great.

atcelid54

Apr 6, 2013

The moment I walked into the show room, I was greeted with welcomes and smiles from the front desk! That was the beginning of a lasting relationship with this dealer! I had the opportunity to meet my sales person Bill Tacker and right away I felt I was in the right place! I purchased my first Lexus from McGrath and I'm glad I did! The staff was attentive and courteous, willing to answer my questions without hesitation! The atmosphere is friendly and comfortable, yet professional. The amenities within the dealer are many! I know when I bring my Lexus in for an oil change, I can sit in the deli, enjoy a cup of Starbucks, munch on a sandwich and even check my email where a bank of computers line the wall, neat and inviting! There's even a well stocked play area for the children! I was very impressed with the staff that I met, each and every person took the time to shake my hand and welcome me! Yes, that's what takes to keep me around and I believe I will be for a long time! I would recommend this dealership to every one I know!

RonaldPalmer

Apr 5, 2013

Great experience with Jack Martell. His knowledge and willingness to listen to my requirements and options was quite professional. He made th experience easy and seamless.

russandbarb

Apr 4, 2013

Mike LaGiglio was wonderful to work with in purchasing our 'new' preowned vehicle. He came in on his day off to help us. He was kind and considerate in every way and stayed with us throughout the process. He even helped to polish/wash the vehicle before we left with it. We would definitely consider working with him again in the future.

Lcarrillo

Apr 3, 2013

I want to thank Alex, Maria, Doug, and everybody else involved in helping me and my wife select the best vehicle for us last week. They where very helpful. We where not there long. They where very professional and friendly. Alex did a great job explaining everything to us as far as the purchase and our options and Maria did a wonderful job explaining to my wife how everything in the RX works. Thank you again.

Danmac

Apr 2, 2013

I had a great experience buying my IS 250 from Gary. He was very helpful and informative. Rick did a good job explaining the warrantee and setting up my financing. Nick showed us all the great features our car had to offer and kept us very entertained. I'm very happy with McGrath!

reyahddjkazmi

Apr 2, 2013

I had a great experience at McGrath. They were willing to work with me and more importantly, Mike LaGiglio was kind, respectful and overall a great guy to work with. I'd recommend McGrath to others.

4th Lexus

Apr 1, 2013

I was interested in buying a Lexus, and had seen the CT200h at the auto show. There is a Lexus dealer near my home, and McGrath was near my office. I stopped by McGrath on my way home one day and met Heather. She was very friendly, and was willing to listen to me talk about my concerns and desires. Without pushing me in any particular direction, she was willing to let me take the lead on what I wanted, and then provided me with options that met my needs. When I finally took a test drive, we came back and started to negotiate price and features. She was very willing to help me get what I wanted at the price I wanted. She worked hard with me to get her sales manager to agree to the price that I wanted and value for my trade in. We even walked around the car, and she took care of getting it polished and fixed so that it was just the car I could be proud of. Even after the sale, she was very willing to address any concerns that I had and make things right. This was certainly not the first car that I've bought, but this was one of the best buying experiences that I have ever had. Thank you very much, Heather. I will certainly refer my friends to you and McGrath.

Ba75

Apr 1, 2013

It's because of these 4 employees that we want to give a rave review. Jodi GAITENS for the past 5 years has been our service person always making it so easy for us that we would never go anywhere else! She even made it easy to buy a car by introducing us to Anthony Swanke. He was the perfect salesman for us. Not pushy, an innate ability to guide us in the right direction once he LISTENED to us and understood what we needed. maria TITOVA was the best too. She put forth so much effort and patience in explaining to me the map/menu.I kept asking her to repeat etc. she was amazing. Frank Cowan another employee stayed way after hours Thursday evening. Never rushed us.Many compliments to McGrath Lexus

larrychester

Apr 1, 2013

I was interested in buying a Lexus, and had seen the CT200h at the auto show. There is a Lexus dealer near my home, and McGrath was near my office. I stopped by McGrath on my way home one day and met Heather. She was very friendly, and was willing to listen to me talk about my concerns and desires. Without pushing me in any particular direction, she was willing to let me take the lead on what I wanted, and then provided me with options that met my needs. When I finally took a test drive, we came back and started to negotiate price and features. She was very willing to help me get what I wanted at the price I wanted. She worked hard with me to get her sales manager to agree to the price that I wanted and value for my trade in. We even walked around the car, and she took care of getting it polished and fixed so that it was just the car I could be proud of. Even after the sale, she was very willing to address any concerns that I had and make things right. This was certainly not the first car that I've bought, but this was one of the best buying experiences that I have ever had. Thank you very much, Heather. I will certainly refer my friends to you and McGrath.

Louise88

Apr 1, 2013

I had no idea what I wanted to buy. I just knew that my car was ready for the car cemetery. It was pure luck that I found out about Mike LaGiglio in the first place. We live in the city not too far from the dealership, so one day while doing errands with my mom and my sister who told me about Mike, we decided to stop in to meet him at McGrath Lexus on Division and Elston. I had never been in a car dealership showroom before, and I had no expectations. The showroom was brimming with so many amenities I forgot where I was for a brief moment. We were fortunate too that Mike had some time to show us some beautiful used Lexus sedans that afternoon. It was then that I realized that the Lexus was too much car for me, so Mike showed me a Toyota Matrix that was more up my alley. I was tempted, but not convinced. I had a lot of homework to do after that initial meeting, but I also knew that I had met someone who I could trust. In the meantime, I visited the Chicago car show where I was able to whittle my choices down to a few cars that I liked. I have to say that Mike took his time getting to know me and he was extremely patient with me as I muddled through trying to figure out what I wanted. He seemed to have a sixth sense about what I might be looking for. Mike followed up and called me to let me know he didn't forget about me and that he would keep in touch. I did a lot of research online and was leaning heavily toward a Toyota. A few weeks later, I got another call from Mike. He wasn't sure, but he thought I might be interested in a 2012 Toyota Corolla trade-in that had just arrived. The universe must have been telling me to buy that car because my old car just conked out on me completely. It would not start. It sat in the garage for two days. I had no choice. My sister and her husband came with me to see Mike's Toyota. I took one look at this beauty and I knew it was My Car. Thank you, Mike (and, of course, Matt and Doug). You made it easy for me. I'm a very happy McGrath customer. The bacon doughnut wasn't bad either.

mmathias

Mar 31, 2013

I live very close to this dealership, so came to McGrath Lexus of Chicago out of convenience. I was thoroughly impressed with my service. Since I had researched a particular vehicle of interest prior to my arrival, I knew what vehicle I wanted to see, and they were very prompt in retrieving the exact vehicle, and we were on the road test-driving in a matter of minutes. The sales people are very knowledgable about their vehicles and NOT pushy. Despite my coming to the dealership later in the day, close to closing time, all the folks I dealt with there were very patient with me and prepared my vehicle thoroughly, and never acted rushed to go home. I would recommend McGrath.

LolitaW

Mar 31, 2013

I have been a loyal customer of McGrath Lexus of Chicago for many years. Julie has always been prompt, courteous, and knowledgeable. I stand by Lexus as a brand and as an organization that always puts my needs 1st. With countless referrals and unmatched customer satisfaction, I plan to continue to conduct business with McGrath for many years to come.

mmathias

Mar 31, 2013

I live very close to this dealership, so came to McGrath Lexus of Chicago out of convenience. I was thoroughly impressed with my service. Since I had researched a particular vehicle of interest prior to my arrival, I knew what vehicle I wanted to see, and they were very prompt in retrieving the exact vehicle, and we were on the road test-driving in a matter of minutes. The sales people are very knowledgable about their vehicles and NOT pushy. Despite my coming to the dealership later in the day, close to closing time, all the folks I dealt with there were very patient with me and prepared my vehicle thoroughly, and never acted rushed to go home. I would recommend McGrath.

geniusz

Mar 30, 2013

Bought a used LS430..overall experience was great. Working with Mike L. was painless. Settled on a price car was prepped and on the road in no time. I would recommend this dealership to anyone...GM of dealership thanked me for my business..nice touch!

klemom

Mar 30, 2013

I have purchased three Lexus vehicle two with McGrath and one else where.Julie Hill has sold me my last two cars. I first had a Lexus GS than my latest car is the Lexus RX 350. I love the service I get from McGrath. Julie is like family to us.My son was four when we first came to McGrath and Julie was always very nice to him.The service department is also very nice. I m sure my next car will be a Lexus as well.

roxydiaz1

Mar 29, 2013

Julie is very professional and helpful. I have dealt with her 3 times in the past when she sold me 3 cars. Great service from Julie.

pauljoey

Mar 28, 2013

My experience at McGrath Lexus Chicago was really quite pleasant. It has been awhile since we have bought a new car. Not knowing how the process would go, I felt like I was truly in the hands of professionals. The overall customer service made us feel relaxed and comfortable. Our sales person Julie felt like a partner that advocated for us. In the end we were introduced to Nick Novelli, the delivery specialist, whom after we finalized the details of the purchase begin to walk us thru all of the every day functions of our new car, and there are a lot. Nick was very knowledgeable and went slow enough for my wife and I to understand everything. We would recommend them. Don't know how soon we will be buying another new car but this experience will make us come back sooner.

derek92000

Mar 28, 2013

Thanks to Jack Martell's great customer service, I am very pleased with my overall experience at McGrath Lexus. From the beginning Jack was great to deal with and very knowledgeable about Lexus and the particular model I ended up purchasing. To be honest, the Lexus brand pretty much sells itself and I would have loved the car no matter what dealership I was at. However, it was the little things that Jack went above and beyond on that have compelled me to write this review. Firstly, after a long night of wheeling and dealing he took more time out of his night to give me a ride home. Secondly, after the deal was done I realized I never received a spare key so Jack reached out to the previous owner and was able track down the spare! Considering he had already made the sale I was extremely impressed that he went the extra mile to make sure he took care of the customer. If you're in the market for a Lexus, go see my boy Jack Martell at McGrath. I promise he'll take good care of you! Thanks again, Jack!

jdgehrig

Mar 27, 2013

Very polite, fair to deal with. Price was good. I do not live in the city. I would not normally go to the city. I was able to get the sales tax rate for where I live.

Mark W.

Mar 26, 2013

I was driving a 1995 Buick that my late Aunt Louise left me - so i have not had to purchase or finance a car in over 10 years. I was very unsure and non-trusting about the entire process. The crew at McGrath Lexus of Chicago really took their time, explained the process, and answered all of my concerns and questions. This was the first dealership i walked into - and i felt so comfortable and confident that I purchased my new car that very day. Mike LaGiglio was outstanding! He found the exact car I needed and was looking for. Rich Palicka in service - even took his time to answer some very specific questions and concerns I had about the car and service - and because of that I will have Rich handle all of the maintenance service for me. Mike also understood that since I was driving an 18 year old car - I would need a "special lesson" on how to use all the features and dashboard - so he had Jeff Riordan patiently go over with me every single option, feature, and instrument, until i completly knew how to use everything! Thank You ALL Very Much for an OUTSTANDING experience - Mark W.

Charisse826

Mar 26, 2013

This is my 5th Lexus that I have purchased from McGrath. I have been pleased with my purchases over these years. Julie was my sales person. She has been exceptional in her efforts to meet my needs. I was pleased with how she handled the sale of my old Lexus. She is extremely knowledgeable about the Lexus line of cars and was able answer all of my questions. And she found the car with the features I wanted and more importantly at the price I was willing to pay. I did not have time to wait for paperwork to be done. However Julie made sure that all of the paperwork was ready when I arrived to pick up my car. Instead of spending 5 hours getting everything done, it took about 2 hours. Thanks Julie for your professionalism and expertise. I look forward to buying my next car from you.

markrwilhelm

Mar 26, 2013

I was driving a 1995 Buick that my late Aunt Louise left me - so i have not had to purchase or finance a car in over 10 years. I was very unsure and non-trusting about the entire process. The crew at McGrath Lexus of Chicago really took their time, explained the process, and answered all of my concerns and questions. This was the first dealership i walked into - and i felt so comfortable and confident that I purchased my new car that very day.Mike LaGiglio was outstanding! He found the exact car I needed and was looking for. Rich Palicka in service - even took his time to answer some very specific questions and concerns I had about the car and service - and because of that I will have Rich handle all of the maintenance service for me.Mike also understood that since I was driving an 18 year old car - I would need a "special lesson" on how to use all the features and dashboard - so he had Jeff Riordan patiently go over with me every single option, feature, and instrument, until i completly knew how to use everything!Thank You ALL Very Much for an OUTSTANDING experience - Mark W.

Justin T.

Mar 25, 2013

This was the very first experience both my wife and I have ever had with a Lexus dealership. I have been in many dealerships before, but have never been treated so well as I was in McGrath. Every employee I encountered welcomed us both with smiles and hellos. Mike LaGiglio the sales consultant who dealt with us was extremely kind and helpful. He tirelessly worked on our behalf to get us the best deal. Car salesmen do not always have the most honest of reputations, but Mike was transparent in all his dealings with us. I am a full time student working with a tight budget but was treated just as valuable as any other customer. Feeling certain we found the best deal around the effects of the dreaded "buyers remorse" has not reared its ugly head. We do not intend to take our business elsewhere and recommend anyone who wants a great car and incredible service should really visit McGrath Lexus of Chicago. Ask for Mick LaGiglio.

justinmteffeteller

Mar 25, 2013

This was the very first experience both my wife and I have ever had with a Lexus dealership. I have been in many dealerships before, but have never been treated so well as I was in McGrath. Every employee I encountered welcomed us both with smiles and hellos. Mike LaGiglio the sales consultant who dealt with us was extremely kind and helpful. He tirelessly worked on our behalf to get us the best deal. Car salesmen do not always have the most honest of reputations, but Mike was transparent in all his dealings with us. I am a full time student working with a tight budget but was treated just as valuable as any other customer. Feeling certain we found the best deal around the effects of the dreaded "buyers remorse" has not reared its ugly head. We do not intend to take our business elsewhere and recommend anyone who wants a great car and incredible service should really visit McGrath Lexus of Chicago. Ask for Mick LaGiglio.

vikkivale89

Mar 24, 2013

When I walked into the preowned sales center, Mike immediately noticed me standing alone and made contact. (Please note it was his day off and he happened to be there). He introduced me to Bill. This was important as I'm not very patient and was not particularly comfortable shopping for a preowned car solo. I probably would have left after a few minutes if Mike had not approached me.

kcaste5

Mar 22, 2013

Julie is a well organized woman with plenty of car knowledge to make anyone feel at ease. She works with you to help you find what you want. I highly recommend her.

jzautcke

Mar 17, 2013

on time for my appt. immediatley got asked if I needed help;. no pressure; great products; clean show room; got my car ready quickly; fast financing dept.

Pkpk30

Mar 17, 2013

I wanted a specific car with specific color. Rick Farbo kept looking for it until he found a perfect vehicle for me. I have been to other Lexus dealerships looking for this car and Rick is the only salesperson who has ever looked for this car for me. Great experience. Highly recommended.

Mvargos

Mar 16, 2013

Fantastic people to business with. Very honest and upfront. The McGrath brand offers a ton of incentives to make any visit from sales to service as enjoyable as possible. Thank you Alex and Larry for the exceptional attention and service.

fugtv31

Mar 14, 2013

This was the best experience I've ever had, thanks to Mike LaGiglio. I've never had this type of GREAT quality service from any salesman. He was very thorough, honest, and made our overall experience very pleasant. On top of all that, he was very courteous to pick us up from work to come see the car at the dealership opposed to having my pregnant wife and I take a cab or train.I wish all car dealerships had more employees like Mike L., who go above and beyond.Thank you Mike!-Jimmy C.

kevins1234

Mar 14, 2013

I met Julie at the Auto Show where she helped me with the various Hybrids on the market. It was very busy but she took the time. We made plans to meet at McGrath Lexus after the show. End result was that I got a fare deal on the purchase of a ES 300H and a fair trdae in value for my BMW.I'm very happy with my new Hybrid.

PengWing

Mar 14, 2013

Julie is a warm and kind lady. She has tried everything to get me the best deal and answered all the questions to my satisfaction.

dhhays

Mar 13, 2013

I found 3 cars I wanted to consider. Worked with Gary Sowell to lock down a fair price and decided to make the 2 1/2 drive to get a Certified Pre-Owned Lexus. Working with Gary was the way things should work. Available options were brought to my attention, but there were none of the "games" that I was used to experiencing in my other car purchases. I definitely will consider McGrath for any future purchases and will recommend them to others.

KBorkowski

Mar 10, 2013

I originally stopped by McGrath Lexus of Chicago in the market for a used Lexus IS-F. As it is a limited production vehicle, I did not expect to be very successful with finding the exact car I was looking for - particularly one with low mileage and in pristine condition. Within thirty seconds of walking in the front door, David had welcomed me and asked how he could be of assistance. As with most car sales people, my guard immediately went up, but gave him a chance. I briefly explained what I was looking for, and David told me that he had exactly what I wanted right around the corner - a black 2012 IS-F that had a few miles on it, but was never titled. The fact that this car was basically new made me slightly uncomfortable, as I was not expecting to purchase this vehicle new. I then proceeded to jump on my iPhone, and checked a few dot com car sites for other options in the area. To my dismay, this was the only remaining "new" IS-F within at least 200 miles of Chicago. To me this immediately meant that I would more than likely be paying a premium price for the convenience; luckily this was not the case at all.Not only was my experience with David absolutely pressure-free, he also worked closely with Larry to make sure I got an extremely fair deal on the new car, as well as my high-mileage Porsche Cayenne GTS trade-in. Both David and Larry talked me through all my options, and clearly explained their rationale behind the numbers without any added BS. Once I finally decided to pull the trigger, they handed me off to Doug to run the finances.Doug is a true professional. By the time I walked into his office, he had already laid out all the possible scenarios to present me with. Doug was able to lock me into a great rate, and made sure to get me down to the monthly payment I was asking for when I first walked into his office; I didn't even have to ask twice.After finalizing the numbers, the team connected me with Maria to get me acclimated with my new car. Maria is a true sports car enthusiast, and it shows. I honestly could not tell if I was more excited about my new car than she was - I definitely appreciated her passion and excitement. She took the time to walk me through all the features and functionality with great detail. She shared her ownership experience (as she too is an IS-F driver,) and some extremely beneficial tips and tricks to making the most of the vehicle. She also supplied me with her direct contact information, and has been phenomenally responsive since day one - constantly checking in, and going above and beyond her job to make sure that I am pleased with my newly acquired IS-F.Overall, the team at McGrath provided me with one of the best purchase experiences I have ever had buying a car. I will definitely be returning here for my next car, and plan to highly recommend the team to any friends and family that may be in the market.

doriceb

Mar 6, 2013

i love that dealer , julie hill was so helpful and understanding she went over everthing with me about the car i came in to look at, but once she showed me the fully loaded one ,i was like woww i had to have that one it was so nice and me,they didnt have it in stock cause one on floor was sold, , but she order it, and doing time i was waiting she kept in touch with me about what was going on, and when should i b looking to recieve it,and when it came and went in to pick it up she was happy that i was happy, and always insure me that the lexus dealer was here for me if i have any problem just call in or call her, she took me around to meet other peoples like if i come in with any problem, made me feel at home, and to this day she still check up on me to make sure everything is ok, just like she said ti me one day am not just a buyer am family to them,and i feel that way, julie hill is the best, anyone who i hear talk about getting a lexus i say to them"go to the dealer at 1250 w division chicago ill 60642,and ask for julie hill,

Jdsosa09SilverPathfinder

Mar 6, 2013

Dave's great! He got me the lowest price possible and the highest trade in value! Frank made sure I got the lowest interest rate!

RDiane

Mar 4, 2013

Ms. Julie Hill has been my Sales Consultant since I leased a vehicle from McGrath Lexus of Chicago in 2008. She has kept in touch advising me of options and opportunities. Recently, when my lease ended, Ms. Hill assisted me in purchasing the vehicle. She worked with Finance Manager Mr. Frank Cowan IV to ensure that I received financing to purchase the vehicle. Ms. Hill was genuinely concerned and monitored the process to completion.I also was impressed with the expertise of Mr Frank Cowan who expedited the financing process and made the transaction seamless.Both Ms. Hill and. Mr. Cowan made me feel comfortable and a valued customer of McGrath Lexus of Chicago.

saralynlevine

Mar 4, 2013

Buying a new car, I worked with David Kay. He was very nice to work with and tried to get me the very best of deals. I commend him for his helpfulness and attentiveness. He was terrific Maria helped after the car was delivered. She was terrific also and is still helpful today. She is never tired of my dumb questions.Of course, Mark in service has been wonderful for the almost 10 years I have been coming to this dealership. He is the best.

jamesrlevin

Mar 1, 2013

I entered McGrath Lexus needing a car, but planning on visiting many dealerships and test driving many cars. I was introduced to Rick Farbo, told him what I was looking for, and he picked out one car that he said would be the best for me. It fit what I was looking for perfectly, 2 years old and less than 20,000 miles (to be fairly new but still save a significant amount on the price), in great condition and Lexus Certified. We test drove it. Rick made it clear that I could drive it where I wanted and for as long as I wanted, and that I could look at as many cars as I wanted. The car was a dream. The quoted price was better than fair; for what I was getting, it was less that what others were charging. Rick took the time to answer all my questions, and we looked at all the websites necessary to obtain all the information that I needed. He was fully helpful, as well as courteous and polite, and put no pressure on me. After we made the deal, Jeff explained to me what other options I had, how I should treat the car, etc. Then I met with Doug for final issues and the paperwork. Rick then drove me to Hertz to return my rental car and then home to pick up my checkbook. Maria then showed me how to use my "New" car. Each of these people took the time to make sure that I knew everything that I should know, that I was totally comfortable and that I was totally pleased with the way that I was treated. I know that I ask a lot of questions, that I think about issues that do not concern many others,and so I can seem difficult to some people. At no time did I feel anything other than that I was a good and valuable person and customer. I do not expect or want to be fawned over, but I do want and demand to be treated honestly, courteously and fairly, and I was so treated by each of the people at Lexus McGrath.

dlee209

Feb 28, 2013

I HAD CONTACTED JULIE HILL FROM THE VERY START OF MY CAR BUYING PROCESS. SHE WAS VERY PATIENT AND HELPFUL THROUGH OUT THE WHOLE PROCESS. I ENJOYED BUYING MY CAR FROM MCGRATH LEXUS. EVERYBODY FROM DOUG THE FINANCIAL MANAGER AND NICK THE DELIVERY SPECIALIST WERE VERY FRIENDLY AND HELPFUL. I WOULD DEFINITELY RECOMMEND THIS DEALER TO MY FAMILY AND FRIENDS.

ssiembrzuch

Feb 28, 2013

Working with Gary on this purchase was truly a pleasant experience. There was no pressure,trickery or deception on his part to make the sale. The man is a straight shooter and a gentleman. McGrath is lucky to have him on the sales staff.Thans Gary, it's been a pleasure working with you on this sale.

Cewheeler

Feb 25, 2013

I had a superb experience at McGrath Dealer. My first encounter was with Dwayne in the service department. He shared valuable information concerning the maintenance of my Lexus, I plan to use these guidelines in the future. The. Employees at the reception area were very accommodating also. I requested tickets to the auto show and my request was fulfilled. But of course, none of this would be possible without my sales person, Julie Hill, Julie is an ideal sales representative. She makes my appointments and continually checks to see if I need her for any reason at all. Julie is the first sales person that I have encountered that has remained at the dealer throughout the duration of my ownership of my car. I can't express how much that means to me. McGrath not only has dependable cars but the staff is also dependable. I am extremely pleased with my decision to purchase a Lexus. By the way, I love seeing my name when I enter the service department.

char3322

Feb 24, 2013

I was shopping for an RX350 as my lease on my Cadillac SRX was coming to an end. I met with Julie Hill for the second time in a few years as once before I was going to move to the Lexus, but didn't because of price. However Julie's professionalism, and how she went out of her way by bringing me a car to test drive and make sure it would fit in my underground garage, was a service that is not custom in our world anymore. I would highly recommend her to anyone looking for a lexus, and as an insurance agent I speak to many people so I hope I will have the opportunity to send some business her way. She certainly tried to get me in the Lexus family, but the price for the monthly lease with extras was way to out of the price range I was willing to spend. I do love that vehicle and always have, but seem to back to Cadillac over and over again. Lastly I rated those questions as she was professional, honest, kind, respective, and what more could a customer ask for.

drichmon

Feb 24, 2013

McGrath employees are always friendly, helpful, and responsive. This is as true for the most junior or low-level person you deal with (such as a valet) as it is for senior sales or service professionals. From top to bottom, McGrath employees are committed to providing excellent customer service. My decision to purchase a second Lexus was motivated principally by my McGrath experience with the first Lexus I bought.

MaryamRahmaniheris

Feb 18, 2013

We worked with Charles Rasilina. He was friendly and provided us with all the required information on available financing options. A tutorial of the main car features was given when the car was delivered.

chicagoprof

Feb 16, 2013

I have been buying cars for over 40 years and Julie Hill is the best I have dealt with, not even close. Friendly, honest and caring are three words that immediately come to mind. She is not high pressure, wanted to be sure we had everything we wanted and gave us straight answers. No baloney, no games. It was a true pleasure doing business with such a professional. We will continue to do business with her in the future.

nessiesmum

Feb 16, 2013

I cannot say enough about the experience of buying my new Lexus at McGrath. Everyone was so polite and friendly. Charles Raslina, who sold me my car, put in a lot of time working out the details, and deserves a lot of credit for his patience and willingness to accommodate my concerns. Nick Novelli, who spent a lot of time showing us how to take advantage of all the RX 350 has to offer, cannot be beat for his clarity and affability. Doug Bell was straightforward and clear about the financial papers, licensing and insurance, and also a really interesting man to talk to. In short, the perfect car buying experience.

andy74

Feb 9, 2013

My experience with Anthony Swanke & Maria Titova was outstanding! I will recommend them to all my friends and family. Thanks again for a great experience!!!

peterg51

Feb 8, 2013

Julie, Tony & Doug were extremely courteous and evry helpful in making a deal work for me. This is my 3rd vehicle I have purchased from McGrath and the staff has always been excellent.Leroy Pete Gunn

blaze1977

Feb 4, 2013

I seen a vehicle on line that interested me, I made a phone call 1/2hr before business hours and was connected with Mike who was already there. Mike sounded honest and trustworthy and made my decision to come in for a better look easy. Mike was very friendly and worked hard to get me everything I needed to feel good about buying the car. I will definitly refer others to Mike and this dealership and hope to do business again in the future. Rick from financing was also very friendly and got me the best financing possible with all that I requested. Thanks again Mike and Rick.

BobMontyOakPark

Feb 4, 2013

It was a pleasure working with the team at McGrath and I couldn't be happier with the car I leased. Shawn did a great job throughout the process and has been very attentive even after the sale. Highly recommended!

GoneShopping

Feb 3, 2013

The possibilities were endless. I looked at all of my top automobile choices, either in person, or on the internet. I wanted to make sure the next car I bought would provide safety, great warranty coverage, and, a service department that is professional, thorough, and helpful.I found that at McGrath-Chicago. I was greeted by pre-owned vehicle sales rep, Gary Sowell. Gary showed me a few cars, but, I wasn't ready to buy. A couple of weeks later, I received a follow-up email. (Believe it or not-other dealerships didn't do this.) He wasn't pushy, it was a sincere desire to follow-up. Again, I read it, but, was busy, and didn't have time to go back in. Well, long story short -- I did go back in, talked with Gary, and was shown several cars and decided to purchase an IS250. It's a great Certified-Pre-Owned.Throughout the process, everyone at the dealership seemed happy.... It was refreshing. Maria walked me through all the details of the car I purchased, even setting up my Bluetooth. Doug, was thorough with the financing process..doing what he could do to get me the best finance rate. Obviously, there were other employees along the way...and, again, they were helpful. If someone I knew wanted to purchase a Lexus, I would definitely direct them to McGrath Lexus of Chicago.. Gary provided exemplary service.

sweetjandl

Feb 1, 2013

Before we came to the dealership, Mike LaGiglio created a great first impression by following up on our initial call when no other dealership would. That impression only got better when we met Mike in person. We were impressed with his integrity and honesty and by the fact that he loves what he does and where he works.We ewill likely have our new(used) Lexus serviced at the McGrath dealership in Westmont but we will definitely come back to the Chicago location for our next purchase through Mike LaGiglio.Jimand Linda Sweet

Herb7054

Jan 30, 2013

From the moment I walked in, I was made to feel like a valued customer. Julie Hill really went out of her way to match me up with the right vehicle for my needs. I also really appreciate the way she helped me choose a really amazing color combination that suits who I am. Without a doubt, Julie made a it a very positive experience for me. I now stop in to say hello whenever I take my IS 250 in for a car wash. I must also add that the dealership itself is top notch. As expected, McGrath Lexus always does it right.

sheldonmeyers

Jan 28, 2013

Larry Brodacz, and Shawn Friedman were excellent in selling the car and made the whole process painless. They were involved, answered questions and were customer friendly. Nick Novelli, vehicle delivery specialist, was fabulous in that he helped us with learning about the car and especially the electronics.. He spent several hours in delivering the car, and in follow up lessons with further explanations of the electronics. He was patient and an excellent teacher, He made learning about the car a good experience. He represented the best of McGrath in giving service.

emilcia

Jan 26, 2013

my brother told me to go and see David Kay,and Larry Brodacz the sales Manager at Mc Grath.did minute I walked in I felt like I'm home.no pressure which I expect from a high and dealership David showed me few cars and help me pick the right one for me.next thing was the price which I was really afraid of, turned out they had a promotion going and they pass old is savings on to me which save me thousands of dollars.so I was lucky that I came in the right time and that's too nice tan honest guys to deal with.I am bringing my co worker there next week since she's having so many problems with her old car.thank you Larry and thank you David once again.....you just earned a customer for life...

DanBoehnen

Jan 16, 2013

I worked primarily with Jack Martell, but also worked with Rick (finance guy) and Maria and Jeff (delivery training folks). All of them were great. Jack was straightforward and no BS. We were able to get to a fair deal very quickly and without games. The whole organization was excellent, and I will recommend them to my friends.

mmsonko

Jan 11, 2013

I have been putting off replacing my 2002 Chevy but decided to pull the trigger in late December right after Christmas last year. As I always do with such decisions, I did some research and looked at several deals and dealers. Long story short, I narrowed my decision to 3 dealers and vehicles, two of which were McGrath Lexus and Hyundai respectively. I spoke with Jack Martell prior to visiting McGrath Lexus regarding a Nissan 2010 Rogue. Not only is Jack an outstanding sales professional but he is also one of the friendliest and pleasant auto sales professional I'd the pleasure to do business with. Jack took his time and patiently answered all my questions and concerns. He later involved Matt Fenton (manager) to finalize a deal. Matt was a true professional and pleasant to do business with. Together, they offered me a deal I could not refuse. Not only did they give me a more than fair deal on my old Chevy, they went above and beyond to work with and accommodate my budget. Doug Bell diligently helped me through the paperwork even though this required him to stay late in the office beyond his normal hours.I am very pleased with my decision to do business with McGrath Lexus and even more grateful to have the pleasure of dealing Jack, Matt and Doug. I will highly without hesitation recommend McGrath Lexus to anyone out there intending to purchase a used or new vehicle.

linus73

Jan 10, 2013

I have previously purchased a vehicle here at McGrath lexus of chicago before, so i already knew my next car had to be a lexus. I traded in my 2008 IS250 and received a fair and honest trade in value! what i traded in for was a CPO lexus 2008 LS460, even though the LS had 66,000 on the odometer, i didnt let that scare me, as long as it is a certified pre owned vehicle im ok with it. Well to make a long story short, i dealt with gary sowell and he is a truly perfessional salesman, one of the besti must say. Gary did everything possible to make me a deal with my trade in so it wouldd meet my requirements. I also dealt with sharon gayle the general sales manager, and she made sure that i was satisfied 100%, by the way which i am!.i will always buy lexus vehicles, and it will always be at mcgrath Lexus of chicago!also if you already have a lexus, see dwayne allen and mark Mclawhorn the service advisors, they are the best!

hockmja

Jan 9, 2013

It was always a pleasurable experience. Karen was nice to work with and not pushy. They worked hard to get me the car and color I wanted.

swearirk

Jan 7, 2013

The selection of cars was outstanding. The communication was immediate and consistent. The prices were competitive. Mike was extremely friendly, honest and accommodating. He was receptive to our negotiated price and the changes we wanted to make to the car. Our buying experience was great. We hope our driving experience will match it!

juliazhu8

Jan 6, 2013

I was impressed by your service team that every one was very friendly and professonal. I am so happy to know that you also provide free car wash. I will certainly recommend your dealdership to my friends.

JTWilson23

Dec 28, 2012

The entire staff at McGrath Lexus is very friendly and willing to help. I went to the dealership to view a specific car I saw on their website and was quickly assisted by Rick Farbo to view and drive the car. The showroom and waiting area were very comfortable as I waited while the team got everything worked out on my purchase. I have always been impressed with Lexus dealers, and McGrath delivered and even surpassed my expectations.

Rygans

Dec 18, 2012

This was a delightful experience! Heather made the leasing process effortless, was willing to extend great service In my selection process, and effectively used other staff. I will recommend McGrath Lexus to all my friends and family.

MommaK

Dec 14, 2012

Answered all of my son-in-laws questions. Purchasing a car online Bill Tacker took the worry out of the process. Would do it again..

johnwill812

Dec 13, 2012

I am disappointed with the trade in value that was given for my 02 cadillac deville DTS.Cadillac was willing to give me kelly blue book value for my car becauese of the shape it was in,I just refused to go back with a GM product.

gmecklund

Dec 12, 2012

Charles handled the sale honestly and professionally. Doug handles the financing quickly and accurately. Jeff Riordan was amazing. He set up everthing on the car's nav system for me, explained everything in detail, was patient, competent, polite and knowledgable. All in all, an excellent experience.

richard berger

Dec 12, 2012

the reason we purchased our vehicle at McGrath was our relationship with Larry.When Larry was employed elsewhere I tried to purchase a LX460 .The management rejected my offer. Larry tried very hard on our behalf , but to no avail . When Larry moved to McGrath he sent out an announcement.Knowing that he was now better able to serve his clients I called on him .The experience became simple and pleasant .Thank you for enabling me to buy the car we wanted at a fair price

ehilgen

Dec 7, 2012

I had a very pleasant experience buying my new car. The staff was extremely helpful with getting my new car ready to go. They even straightened out my Sirius/XM account which I have had issues previously.

loylim

Dec 3, 2012

Lexus McGrath of Chicago staff provided great customer service and experience. Austin Fredrick and Jeff Riordan were very patient and thorough in explaining everything and would definitely recommend purchasing a vehicle here.

Pete KK

Dec 1, 2012

Trading-in my car and buying a pre-owned vehicle at McGrath Lexus was an easy and pleasurable experience. McGrath's professionalism made it easy every step of the way. I started on their website which listed all the vehicles they had in stock. From there I called and asked for pre-owned sales. I was able to provide my current car's VIN number over the phone and ask them for their best pricing on my trade-in and the car I wanted to buy. The price was fair so I drove down to McGrath Lexus of Chicago, test drove the car I wanted, enjoyed some complementary coffee in the lounge and easily came to a win-win negotiation. Even after the sale, McGrath threw in some extra's including a full tank of gas, ongoing free car washes and discounts on accessories for my new (used car) which seems brand new after their certification program that extends the warranty 3 more years. Once again, the entire experience was easy, fair and enjoyable. All dealerships should work this way!

Tony's

Nov 28, 2012

Outstanding experience as usual. Exactly why we bought this rx - our 4th Lexus from Mike Tumilty. Great service, price, financing and most of all great RX 350. Perfect. Tony and Nancy DeAngelo

Toyota4me1111

Nov 26, 2012

I bought a used Toyota from McGrath Lexus, even though it was not a lexus I was treated like I was buying a new lexus. Everyone was very helpful and nice. Bill Tacker was very pleasant and great to work with. I told him I was interested in the Toyota and that's what he showed me, he didn't lead me around the dealership showing off their inventory, it was about me and the Toyota. I was very happy with my purchase.

jacquesdeparis

Nov 24, 2012

I used to be a McGrawth customer but had not been happy with a previous experience and therefore went to another dealer. I came back to give McGrawth another chance after Larry joined them. They have improved immensely. I worked with Dave and he was wonderful, professional, good sense of humor, did not push. I really went it to talk a bit and check prices and left with a new car that I love. I will definitely recommend to friends and go back there for my next car.

joemot4

Nov 23, 2012

Thank you to Heather O'Malley and the staff at McGrath Lexus for making my car buying experience easy. She was extremely patient with us throughout the entire process from start to finish. I'm so glad we decided on buying a Lexus and meeting Heather. I highly recommend you call her first before going anywhere else. Again, thank you!

cdiamon1

Nov 20, 2012

Heather is the definition of a true professional. She takes the time to actually see what her customers are looking for and goes above and beyond the call of duty to make sure their needs and wants are obtained.

tommd

Nov 20, 2012

I purchased my car back in June from Heather O'Malley at McGrath Lexus of Chicago. I would like to highly recommend her, the staff and the management team who have gone above and beyond from the moment I walked in the door until today; from my occasional visits to the car wash or for regular maintenance, Heather O'Malley, Mike Tumilty, Andy Pak are always so extremely helpful. They are always available to say hello and ask about how I'm doing. I would not trade this service experience for any other dealership. Good job everyone! Look forward to seeing you soon.

Goyo01

Nov 14, 2012

Mike Lagiglio's service was above and beyond. I flew in from Kentucky to look at a pre-owned LS. Mike personally picked me up from the airport and had the car ready for my arrival. He had already checked the car out to make sure that I wouldn't be disappointed with the condition of the vehicle. It was everything he said it was, he even checked to see if the vehicle had both original keys! We went on the test drive, including a short stint on the highway and return by way of the city streets. Mike was quiet during the test drive, yet responsive to my questions, a perfect environment (no distractions) to let me decide how I liked the car. The car drove beautifully.Upon returning, Mike set me up at a work station so that I could check on a few work items while I waited to finalize the sale. Once the papers were signed, he took me back out to the vehicle and took the time to show me how to quickly program the electronics (GPS, aircon, radio) to help me get back home. He also gave me some bottled water for the drive. From the pick-up from the airport to saying good-bye, the entire process was professional and seamless. Not a typical car buying experience.As for the dealership itself, the vehicle I chose was a hard to find, "Ultra" model. They had 3 (!) available with different colors/year/mileage. The business office was efficient, professional and honest.

Rdwilson

Nov 10, 2012

This is my third Lexus from McGrath. That speaks for itself. They are great. To Julie, Nick and Rick I say a big thank you.

rachelm8421

Nov 7, 2012

Mike was very helpful. I live out of state, and he made sure everything happened in a timely manner so that I would have my new (used) Lexus RX350 as soon as possible. I will definitely recommend him, and McGrath Lexus to anyone who will listen. Thank you for everything!

Bill Marek

Nov 6, 2012

Heather O'Malley was the best car sales person I have ever come across. She was direct, firm but always open minded and polite. She responded to market pressure but always put the quality of her product first. She is an asset to Lexus.I visited three other Lexus dealerships before deciding on McGrath of Chicago only due to Heather's handling of our possible purchase.

Darleneblackburn

Nov 5, 2012

Excellent customer service, straight to the point,a nd very helpful in explaining everything. Did not waste my time an make me sit for long hours. Sales/ Julie great carring personality with exceptional customer service. Fin/ Frank excelletn in explaing everything in detaqil with making sur epayment were te best with also offering me a extended warrenty and again exceptional customer service.

pmdixon2919

Nov 2, 2012

Exellent ,profesional, helpful,and generous people will definatly recomend. Thanks very much.I had a tour of whole facility which was very clean and very impressive, will come back or send anyone looking for a Lexus.

chicago.ob2012

Oct 31, 2012

I began my car search while living in Cleveland. Julie was helpful long before I actually arrived to Chicago to discuss buying the RX350. From the moment I walked into the dealership, she listened to the concerns my husband and I had and did everything she could to ease them. As I waited for my car to arrive, she made it a point that I was not in a difficult situation without a vehicle, and helped to arrange for a loaner until my car arrived. Even after I picked up my new RX350, I realized that I forgot an item in the loaner and she began assisting my from home while on her vacation so that I could regain my item.Nick was fabulous! He was very friendly and very knowledgeable regarding the RX350. Even on a very busy Saturday, he took all the time needed to make sure that I knew how to take full advantage of me vehicle. Though the parking lot was packed, Nick was able to maneuver us outside so that I could correctly program my new car & understand its features. He was great!

michele deprizio

Oct 30, 2012

im very happy and satisfied with the respect and concern that steve stover always presents me with when i call him . i would recomend him highly to a friend at any time. mark mclaehorn is very into the customers concerns with their automobiles problems. he is there to get the job done. im hoping in the future and the ecomony i will be able to purchase another lexus. , thank you, michele deprizio

Elliot Fu

Oct 29, 2012

I thought my time and money were well spent here. Dave Nelson and Doug Bell made my whole transaction smooth and efficient. Informative, thorough, handled everything to make my car street legal and followed me through rush hour traffic in the rain to get my new wheels home. I have some friends who own Lexus cars, and their experiences were something of an influence for me. I had some doubts about their high praise of their Lexus dealer before, but it looks like I'll be joining that chorus.

MUFFIN35

Oct 27, 2012

i just wanted to say gary sowell and doug bell was just wonderful and great they went beyond and ABOVE TO GET ME IN A LEXUS AND FINANCE PRECIATE THEM SO MUCH FOR WHAT THEY HAVE DONE AND THE OPPURTUNITY THAT WILL HELP MY FUTURE, EVEN WHEN I FELT IT WAS GOING TO NOT HAPPEN THEY REASSURED ME AND THEY PULL IT THROUGH FOR ME. I AM GRATEFUL FOR THAT. YES I WOULD RECOMMEND ANYONE TO MCGRATH LEXUS OF CHICAGO ESPECIALLY TO SEE THOSE 2 GENTLEMAN SO WITH THAT BEING SAID WILL SEE MCGRATH LEXUS IN ABOUT 2 YEARS.THANKS MUCH,GARY SOWELLDOUG BELL

JJTetzlaff

Oct 26, 2012

The entire staff was top notch. Mike LaGiglio returned my initial phone call immediately and came in on his day off to show me some cars. He was truly an exceptional sales person and very helpful. Nick Novelli went over everything in and outside the car and made sure I could operate the technical things. Rick Guzman was extremely courteous and conscientious when putting together my loan. Everyone really emphasized that if I ever need anything at all -- please do not hesitate to call. It was the most pleasant and quality experience I have ever had purchasing a car.Thanks to all! :)Jaclene TetzlaffI also met briefly with Mike's sales manager, but I don't see his name on the above list. He was also very nice.

lolitawhiteside

Oct 23, 2012

Where do I begin? Everyone from Julie, Doug, Tony, Nick,and Mike Jr., exceeded every definition of excellence. Words don't exist that describe my appreciation. I will forever be grateful for having these individuals on my team. I have been a Lexus girl since 2004 and have purchases 4+ vehicles and have referred countless others. Whybecause I believe in Lexus as a brand and as a standard of life. Thanks again for everything.....

Rogelio1herrera

Oct 19, 2012

The whole staff made me feel welcomed. At no point did i feel uncomfortable at McGrath Lexus of Chicago. Mike really was patient and knowledgeable.

Greg Shipman

Oct 14, 2012

As far as salesmanship and customer service, Austin was great. He was upfront and honest and in turn sent me pictures of the car and it's condition (with a scratch) before my wife took the train from St. Louis. Picking her up from the train stating was an added plus as well. The issue was at closing and the lack of communication. We submitted a cashiers check in the amount of $17,000 and were going to place the balance on AX only to find out this was unacceptable. It was stated to my wife by Brian in financing this was explained to me before hand in our prior conversation. This was not the case at all, in fact he was happy to take my credit card information to place a hold on the card and based on that procedure we felt we could charge the remaining $700+ on the card. Luckily my wife happen to have a check with her and now we are having to make adjustments to cover the situation.I did speak with a couple of people but do not feel anyone really cares after the sale.

agentjill

Oct 10, 2012

I live in Des moines Iowa and was thinking about trading up to a R350 for a couple of weeks. I wanted a certified pre-owned vehicle and the local lexus dealership did not have the car I wanted. I was traveling to Chicago to see my sister and researched the inventory and dealer locations in the area. I called a dealership in Naperville and scheduled an appointment to drive a black SUV. The appointment was a horrible experience. The salesman was immediately dissmissing and rude. I don't know if it was because I was a woman or he didn't believe I was a serious buyer or both. When I inquired about any possible wiggle room on the price, he rather curtly and with a smirk replied, " there isn't any. These cars sell for list price. And when I asked him to see what I might be offered for my vehicle he said "why bother if you don't plan on buying this car today?" I cut the conversation short and left the dealership. The next day I contacted the Megrath dealership in Chicago. The experience couldn't have been more different than what I encountered in Napperville. Jack was friendly and professional on the phone and greeted me with a warm genuous smile and a firm handshake upon my arrival the next day. He showed me a car that was the color I wanted with all the features I said I wanted. I was sold!! We negoiated a great deal which both the dealership and I were happy. Jack and every other person I encountered during the buying process made the experience a total pleasure. I left that day a happy and satisified customer. My sister was so impressed she has decided to trade her car for an RX350 as well. My only regret is that I won't be able to give my servicing business to Megrath....but I might stop in for that free car wash when visiting my sister.

mboychuck

Oct 5, 2012

Both sales men were polite, accommodating and professional. They were eager to please and not pushy which I truly appreciated. I would highly recommend them to family and friends. Maureen Boychuck

Donna Kaitchuck

Oct 3, 2012

Salesman, Kurkov, was very attentive to all spacifics of the type of auto I was interested in. He allowed me to test drive the vehile I was most interest in. He did research on the vehicle history and copied results for me. He was understanding and listened to my reasons for trading in my vehicle. He was very respectful.

earthlodge

Oct 3, 2012

I have to say I was expecting the usual fake Mr.Nice Guy when I met Bill. I was suprised by his approach and willingness to take us to the lot on North Ave. for a Kia!! He was patient and kind and went the extra mile so to speak to help point out features in the car and answer questions my boyfriend had about the car. I was extremely anxious about the purchase for many reasons,and was really suprised that a high end car dealership treated me as if I were purchasing a Lexus instead of the cute Kia Soul I am so happy with. Thanks to your salesman s "real" Mr Nice Guy personality and ease with us....and the friendliness of the rest of the staff...I am going to recommend McGrath Lexus of Chicago... Thank you for everything SincerelyDiane Fay

monica.sanders.31

Oct 1, 2012

I haven't bought a car in over 10 years and I was a little apprenhensive about the process! The team made me feel very comfortable. Anthony was extremely helpful in walking me through the whole process. He showed me around the dealership - where to come for service, the best times etc. I will definitely have to get there for a muffin Monday! :) Jeff and Frank did a great job too! Jeff programmed my mobile to bluetooth and Frank put together a financing option that worked for me. The whole team was extremely friendly and customer-focused. Thanks for making the experience wonderful!

dew2265

Sep 29, 2012

This was the best car buying experience I have ever had. Tony was great at meeting my needs with out any hassle or trying to change my expectations. He was all about making me happy. This is my second car here and would buy here again and in the future purchases my wifes lexus here instead of another dealership. I don't want to forget the outstanding customer service and comfortable feeling I received from Heather and Nick they made the delivery process so unbelievable. And all Heathers work to make the deal for me with the help of Tony. Everyone at McGrath were on their game.Thanks

SunshynLady

Sep 24, 2012

I was looking for a new car and Julie Hill was my salesperson. She was really friendly and helpful, but my initial visit took forever. She was juggling multiple customers and I don't feel like I was receiving the personal attention i deserved. She had a customer emailing her and another one who came by while I was there. I felt like she was knowledgeable and friendly, but she easily got distracted answering her other customer's questions and not focusing on me, who was physically in front of her desk. After purchasing the car, Julie remains to be very helpful and is great with following up.McGrath Chicago as a whole gives great customer service. Thank you!

andersongreg5

Sep 16, 2012

Professional and knowledgeable staff they paid attention to all of my concerns Mike made sure that i was comfortable and well hydrated.i did come in to purchase

1213gren

Sep 12, 2012

My wife and I came in and bought a beautiful CPO Lexus RX. Mike LaGiglio was great at helping us narrow our search and being an advocate in getting the best deal possible. Nick Novelli did a tremendous job of teaching my wife and I (who aren't too technologically proficient) how to navigate all the bells and whistles of the car. The best part is that Nick was super patient and thorough in all of his explanations. The CampionsChicago, IL

mcollens

Sep 8, 2012

Everybody is great at this place! They're all friendly, knowledgeable, courteous. They are in the service business and they act like it. I would not consider doing business anyplace else.

Jean Ann Becker

Sep 5, 2012

I have enjoyed this dealership (McGrath Lexus) for many years. The location is perfect for me plus the showroom and waiting areas are outstanding. The most important ingredients though, are the personal touch and friendly, helpful attitudes of the staff. The person who stands out in my mind is Julie Hill. She has helped me with my Lexus purchases and has answered all questions that I have had about my wonderful autos. Sincerely, Jean Ann Becker, Lexus Owner and Devoted Customer

creyes12345

Sep 4, 2012

From the time we arrived at the dealership to the time we drove out with our newly-purchased Lexus Rx350, the employees and staff we had contact with were all very courteous and friendly, from the technician who prepped our vehicle, to the sales people, to the Financial Services Manager. Gary Sowell, the sales person assigned to us, was very knowledgeable, answered all our questions and concerns, and stayed with us through the entire process. We would not hesitate to recommend this dealership to friends. Excellent customer service!!!

alma.gomez.902

Aug 31, 2012

Salesman and finance weren't communicating. Salesman agreed to only run credit once and with Lexus. And when I got upstairs, fiance ran it 3 times with others lenders. His response to that was, "I didn't know. No one told me."Another thing, once we knew we wanted the car we saw and test drove, Sales Manager insisted price was no less than $14900.00 but I was looking at your internet ad that it was on sale for $12900.00! You eventually brought it to your internet ad price but it was a negotiation struggle. That I didn't understand. Everyone is nice and friendly. I would recommend your dealer for a great car and the car wash incentive. Sharon is great by the way!

bobyant

Aug 27, 2012

This is the 3rd car I have purchased from Mike and will not be the last. His style is very professional and he goes the extra mile to make sure all my questions are answered and I am satisfied with my purchase.

Ritawlsn

Aug 20, 2012

My initial experience was with leasing a new IS 250 in August,2008. My recent contact was to get an extension on my lease or to get financing to purchase the leased car.Ms. Julie Hill was very professional, courteous and sensitive to my requests. She did extensive research and follow-up.I got an extension on the the lease until I can decide the next step toward purchasing.

christinatomaso

Aug 19, 2012

My experience with McGrath Lexus is always outstanding. A special acknowledgement for Julie Hill whom we worked with in the purchase of our RX 350. She a pleasure to work with on our initial purchase - and every time we pay a return visit to McGrath for service, Julie goes out of her way to ensure we are pleased with our vehicle. She made a lifelong friend in my young son, who always wants to accompany me for service appointments for the sole purpose of visiting with "Miss Julie". That little bit of kindness went a long way in our decision to purchase a Lexus over another vehicle.Also an acknowledgement for Andy Pak who has been very helpful during my last two service visits. I brought my car in for some routine service, and Andy made sure to have the service team look at/remedy an issue with the accelerator pedal. An issue I didn't even know about until the day after my appointment when I received a notice in the mail. I was quite pleased to learn I did not have to make another trip in for service on that issue.

Brad James

Aug 18, 2012

This is my wife and my 4th Lexus from McGrathWe brought them because of the high quality people fromof the Sales Team from Steve Stover to MarkMcLawhorn in Service. We and our Cars have alwaysbeen treated right at McGrath. We also enjoyed workingWith Doug Ball the Business Mgr and Jeff Riordanthe Delivery Specialist. They all made the sales process easy and fun.We will be back for #5!Brad

FloraK

Aug 17, 2012

I Flora Kimble Thank You Julie for your outstanding service August 31 2012. You were patient with me. I realized I spent a lot of your time and I walked away not buying a car. I'm sorry for that, but I found a new car for about the same price. It's not the car I truly desire, so I'll be back soon. I highly recommend People to come to McGrath Lexus of chicago because of your high performance and patience and kindness.

ewaozga

Aug 16, 2012

I am a fan of Lexus cars. My prior experience with this brand was very pleasant. I hope it will stay this way. I love hybrids and the RX is my kind of car.

International

Aug 10, 2012

Hello!Everyone was very friendly and helpful. If someone didn't know an answer to a question... they very quickly found the answer. Julie Hill was extremely patient with our broken English and worked very hard to make sure that we were completely happy with our new car. We have already recommended your dealership to several couples. Keep up the good work!

Carmen fredrick

Aug 9, 2012

I would have purchase a car from another dealer ship if it was not for the kindness, honest,and integrity of Julie Hill . After I hv had the car for several years, she still greets me as if it was the first day I walked into the showroom.She remembers the littlest things that she ask me about. And she is always smiling. I did not just buy a car I brought a relationship. Robert, is one of the best service person there. I can come at the last second with a problem about my car , and he wil hv it all work out in no time . Please, let me not forget the man that greets and drive your car at the car wash ( Joe)One of your star employee. No matter what job you hv its the smile and greeting that keeps me coming back. And telling a friend.

eliassanchez

Aug 9, 2012

I had a wonderful and pleasant experience at McGrath Lexus on Division. The whole staff from the Manager to the Service Department were very accommodating and very helpful. I wish that all my car purchases in the past were as easy as this. They make buying a new car worthwhile and very easy. Every dealer should use this dealership as a example on how to be a successful dealer that stands out above all.

makrupp

Aug 6, 2012

I just leased my second new Lexus from McGrath Lexus and am so delighted. Of course I love the 2013 ES350 (as I did the 2010 ES) but have been especially impressed with the assistance from the staff. From the salespeople to the managers to all the technicians. They are great! On both purchase occasions I have been on a very tight time schedule and have been extremely pleased with the high priority treatment given to me. They even managed to fit in the basic how-tos of the car details and operation. I would highly recommend this dealership -- both for their product and their staff.

rlawson

Aug 6, 2012

As always, working with Julie Hill has been a great experience. Her honest and straight forward approach, truly sets her apart from the rest!Doug also made our experience very pleasant. His knowledge within the finance and warranty areas made us feel very comfortable and confident in signing on the dotted line!The McGrath name behind our deal means a lot to us now and in the future. I have and will continue to reccemend your dealership to family and friends.Regards,Roy E. Lawson, III

Jay Bhalerao

Aug 5, 2012

We just bought our 4th Lexus from McGrath. Without a doubt, this has to be the best place to do business. They are not pushy or overbearing. Our salesman, Curtis Jones was simply extraordinary! He is very polite, friendly, knowledgeable and fair. I was amazed to find that they charged me $1,000.00 less than what we had agreed on! I got a very fair trade-in allowance also. Mike, in loan department was wonderful, witty and warm. Overall, I would say, this is THE place to buy Lexus.Their service department is also out of this world!! Jay Bhalerao, MD

achal162028

Aug 4, 2012

Sale person takes care everything from test drive to delivery of car. I thanks to Julie Hill. she helped out in every perspective to lease a car.Thanks to Lexus Team.

T. Bradley

Jul 31, 2012

It was truly a pleasure to do business with McGrath Lexus. All of the staff that I came in contact with were very polite and professional. The atmosphere of the dealership is very inviting and comfortable!

Autoratermember

Jul 30, 2012

I had a great experience at McGrath Lexus. Vasiliy Kurkov was very helpful in helping me find my perfect Lexus. He was professional and sensitive to my needs from the beginning. Thank You Mr. McGrath for a great deal and the ultimate buying experience. Salesmen like Vasiliy, I believe keep a business like yours thriving and Successful. You will definitely see me again. Thanks again!

brestevenson

Jul 25, 2012

I went into the dealership to inquire about a Lexus RX 350, and Julie was the most helpful car salesperson I have ever met. She allowed me weeks to process my decision without pressure. In the end, I did not buy the RX 350, but she reassured me, with her great attitude, that she does her work to help people make the decision that is best for them. I would absolutely recommend McGrath Lexus and specifically Julie Hill as a salesperson.

glanglois

Jul 24, 2012

We went back to McGrath after owning our first Lexus (from McGrath)for 10 years.They are the best dealership I've ever dealt with. Everyone was helpful, professional, accomodating without pressuring us. They even helped us facilitate the delivery of the old car to a relative living in Ohio. Could not be happier.

ljan3

Jul 23, 2012

Steve Stover is the nicest and best car salesman I've ever dealt with. Although I'm a brand new customer to McGrath Lexus...Steve, Doug, & Nick made this my best car buying experience to date.

cjvansickle2

Jul 18, 2012

We worked with Jerome Powell on the sales side. He has a great personality and is fun to work with. If he didn't know the answer to a question he found out for us right away. He has followed up a couple of times since my purchase to ensure we knew how everything worked in the vehicle and to make sure we were satsfied with our purchase, which we are.Nick Novelli gave an amazing delivery presentation on the entire vehicle. He knew everything about the 2012 IS250! I had the car for a couple of days prior to the delivery, so I was able to ask specific questions, of which he knew the answer to all of them. He was very enthusiastic about the vehicle which made me excited for all of the options.Mike Kozeluh handled the business side of our transaction and was very organized and professional. He ensured that there would be no loose ends once we left the dealership.

jhmin323

Jul 17, 2012

No. 1 Lexus dealership in Chicago area!! They are so friendly and helpful!! Also they have the largest inventory for both new and used vehicles!! I had a pleasant time with you guys!! Thank you!!

steve tripp

Jul 15, 2012

Really quite an OUTSTANDING experience. I traveled several hours to make this purchas and your entire team accomodated a late evening close. I could not be happier with the condition of the vechile, and the purchase process

jedwardil

Jul 9, 2012

Ms. O'Malley clearly gave an incredible account for herself and the McGrath Dealership. She went into detail about the car, price and all other options that were available. I was quickly put in a social setting that made me feel very relaxed and not at all rushed in purchasing my new car. It was truly a great car buying experience and I'm sure we well do business again. Thank you.John E. Dill

Cargirl

Jul 8, 2012

I contacted dealer to get more information on specific car and was extremely impressed with response, within minutes from their representative. He immediately went to the car to personally check the car and ensure his responses were accurate and made himself available for follow-up. Because of his very prompt and courteous handling of my inquiry, I am planning to make an appointment to test drive this car over other dealer's inventory. No purchase yet, but very possibly!

marain86

Jun 30, 2012

I had an interesting experience purchasing a CPO vehicle from McGrath Lexus of Chicago. Having read the myriad positive reviews online, I made it a point to work with their dealership since I was going to be relocating half-way across the country, and wanted to work with someone who I could trust. I'm not sure if these reviews are somehow edited or "cleaned up" from time to time, as so many of them are, but I had a less-than-stellar experience - and that's putting it nicely. I would implore anyone and everyone who is considering going to McGrath to read on for an honest account of my experience. The two sales associates I worked with were Sean Shumpert and Bill Tacker.First, I always felt rushed when I called the dealership, and during one particular call, while discussing the details of the sale, the associate actually had the audacity to tell me that I needed to hurry up and make up my mind about buying the vehicle, and that over the 15 minutes that he had spent on the phone with me, he could have "sold 1 or 2 other vehicles." He was basically telling me that I needed to commit to buying the car right then and there, or stop wasting his time. Wow. This same associate proceeded to rush me off the phone several other times, too, and frequently left me hanging when I asked him a question, apparently because the question wasn't worth his time. Once things finally got rolling, there were frequent miscommunications regarding paperwork and timelines, and ultimately, due to a significant oversight by the dealership, the pickup/transport service I had booked arrived to pick up the car before it had been properly authorized to be released. The sales associate at McGrath proceeded to call me numerous times while I was at work, treating patients at a university hospital, and left a series of progressively more exasperated voicemails saying such things as "you need to hurry up and return my call," "we can't do anything until you take care of things on your end," and finally, "I just really want to get this sale done and be finished with this." Rather than acknowledge that mistake had been made on their end, or respect the fact that I had previously told them that I work at a hospital and am unable to take phone calls during the day, I was accused of handling the situation irresponsibly. Finally, to add insult to injury, the company forgot to send me the documentation for the car, and I had to call to ask for it to be mailed to me. In short, I really can't imagine having a more frustrating experience while trying to buy a used car while concurrently relocating, especially when considering that was in the market for a Lexus. I realize that I made a number of mistakes during the process, too, but there's really no justification for bullying a would-be customer into buying a car, rushing negotiations, and basically discarding any semblance of customer-centered business. Regarding the sales associates I worked with, Sean was the one who handled most of the early calls, and though he was unaccommodating and irritable at first, he was quite responsive towards the end, and went so far as to issue a mild apology when I called to request the documents, and told him about my frustrating experience. Bill Tacker, on the other hand, was incredibly rude throughout the process. Had I not waited until a few weeks before moving to address the issue of buying a car (which, I admit, is completely my fault), and had I not been set on buying a specific car, in a specific color, with specific features, etc. that was only available at a handful of dealerships at the time, I would have walked away from McGrath Lexus of Chicago in a heartbeat after only my second call to them, given how I was treated. However, given that I didn't have much wiggle room to make alternate accommodations, I thought the best I could do was to leave an honest review of my experience to help guide future potential customers. Please take this review into account when deciding whether or not to give McGrath your business.

aliciagarciaabner

Jun 24, 2012

I have purchsed 3 cars with McGrath Lexus over the years. Sharon Gale is great. She along with Mike Tumilty and Mark McLawhorn are the reasons why I keep coming back. Mike Tumilty understands my preferences and is always willing to work with me. Also he is so knowledgable with the applications on he Lexus he always takes the time to make sure my data information is transferred over to my new cars and that I understand the features. In fact I waited until he came back from being off a few days before I went into the dealership because he is "my sales guy". Mark is fabulous in arranging someone to up up my car and arrange and over see my service. This feature is very important to me and something I brag about to all that will hear my praises about McGrath Lexus. Additionally, Mike Kozeluh was also great and patient as he finalized my paperwork.I feel everyone takes that extra step to ensure that when you leave there you think about that experience positively throughout your day and the weeks ahead. There is a great group there.Thanks Team Lexus.Sincerely,Alicia Garcia-Abner

jmwacker

Jun 21, 2012

Heather was very helpful in not only helping me narrow down which model I wanted but in helping me get the exact colors an features I preferred. She was patient and very friendly.

lisvega

Jun 19, 2012

Yes I would recommend this dealership because I had a great experience recently when I bought my new Lexus with the whole staff. Especially Julie Hill, our salesperson. Julie is the best salesperson because she is very respectful and patient. Thank you Julie for being patient with us in making the right decision. She also TAKES THE TIME to explain and compare car descriptions to help you make the right choice when buying your car. She is very welcoming and easy to talk to. She treated us like family. Julie you made our experience smooth and did not feel pressured in buying our new car...I really appreciate that! I would definitely reccomend Julie Hill if you want to buy a new car. She is the best in what she does. THANK YOU JULIE!

gdsire01

Jun 17, 2012

I recently bought a 2010 RX 350...Anthony was taking care of me. He was patient with me, answering my questions, and treated me as if I was buying a new car. I will definitely be referring others to Anthony Swanke and McGrath.

wegobikin

Jun 16, 2012

Very positive experience in buying a car. Gary Sowell was the saleman and he was first class. Very helpful and accomodating. The car was exactly what I was looking for.

annewolniak

Jun 15, 2012

Mike LaGiglio was extremely helpful in assisting me in making my decision to purchase my first Lexus. Not only was he friendly and accomodating to my needs, he was also knowledgeable and answered all of my questions or insured that my questions were answered. A customer cannot really ask for more than that when it comes to customer service. He was attentive and not only showed me the vehicle but also the showed me around the facilities, which are impressive. Mike is the kind of salesperson to whom I would be comfortable referring friends and family and that says a lot. A good salesman can close a deal, but a great salesman can get you to come back. I am excited to continue to use McGrath Lexus for my ongoing service needs to my Lexus and am pleased to send friends and family. In addition to Mr. LaGiglio, the manager and financial advisor who walked me through the documentation were outstanding. I am truly pleased with my overall experience from start to finish.

Freytes

Jun 11, 2012

I had the privilege to work with Mr. Sean Shumpert purchasing a ussd Lexus. My experience was great. He was very helpful and attentive. He answered all my questions and concerns about the SUV, Warranty, price, etc. I highly recommend Mr. Shumpert and this dealer. So far it's been a great experience. Everyone was helpful and professional.

sayurich

Jun 9, 2012

Thank you for great job!!Without Julie, I don't think we could buy the car at the time. She did very hard work for us to make the deal work. She was very friendly for my baby also. I am so happy to drive brand new Lexus.

gahearn

Jun 8, 2012

We purchased the RX350 from McGrath while we were out of state and needed the vehicle delivered when we returned. Heather was outstanding and made the process painless for us. When we got home she delivere the car to our home and spent an hour walking us through all the features the car had. In all my years I have never been as impressed with a dealership and sales rep as I have been with McGrath and Heather. We are looking forward to a long relationship with McGrath!You have set the bar in quality, customer service and attention to detail.

wtijani

Jun 6, 2012

This is my third purchase from the dealership, and my experience, each time, has been excellent.Heather O'Malley was very professional and consistent in her delivery of her sales pitch. She spent the required time to make sure that she met all of her promises to me i.e. delery date, price color, and the model I was looking for.

Rana ahmed

Jun 3, 2012

We had a great experience with the sales and finance department of McGrath Lexus in Chicago. We bought an LX470 2005. Mike LaGiglio was very professional and polite to us during the visits that we made at the dealership. He showed us the details of the car and answered all the questions that we had in a professional manner. My wife and I were extremely impressed with his loyalty, dedication, and professionalism to us as customers. He called us back as a courtesy call to congradgulate us on the purchase of the car and to see if there was anything else he could do to help assist. We felt connected with the dealership due to his loyalty with his customers.Frank Cowan, Finance Director, took the time to help us get the best rate possible and to work with us on a payment plan that was comfortable for our budget. He was professional in his interactions with us. In our opinion, both Mike LaGiglio and Frank Cowan are assets to the McGrath Lexus Dealership in Chicago. We will pass the word to our family and friends about the positive pleasant experience we had at MCGRATH LEXUS in CHICAGO.

jazethomas

Jun 1, 2012

Friendly, Courteous. works hard to close the deal, even if it late. Good financing and extended warranty options by Lexus and the dealer. would recommend to my friends

beckycounts

May 31, 2012

This is the second Lexus I have purchased from McGrath of Chicago. Both times I was able to get a great price price and excellent service. This is the first time I worked with Heather O'Malley and would highly recommend her. I completed an internet inquiry after researching the vehicle I wanted and was able to work most of the details out on the phone. When I arrived at the dealership, Heather had the car ready for me to test drive. The process of buying and then working with Frank to finance was smooth and pleasant.This is my third Lexus and when I am ready to purchase my next one I will be back at McGrath in Chicago.

jgutows

May 28, 2012

Gary Sowell provided exceptional service. He was patient with me and answered all my questions. I would return to him for my next car and will definitely recommend him to my friends and family.

dianefullman

May 23, 2012

Technically the site should have closed, from the used car manager to the late night porter, everyone, made me feel they were there to assist me any way they could. There was no pressure. The manager was gracious, Julie was a doll & Mike worked with me, all in what felt like a flash! I would hope that your dealership would serve as a role model for all delerships. Job well done McGrath. With love, Diane C. Fullman

lisadamani

May 18, 2012

My husband and I walked into McGrath Lexus in Chicago with little idea of what to expect. We had test driven a few different cars previously and got the typical car salesman -- overbearing and aggressive. Our experience with Heather was the complete opposite. We test drove a few new cars and then discussed what we were looking for in a used car. She showed us the website, which not only had multiple pictures of the cars and gave info on the the standard and added features with carfax reports, but also was up to date. The last thing I wanted was to see a car online that I like and find out later it was already sold a week ago! McGrath does what it can to make sure that is not the case.Heather jotted down a few notes of what we wanted and didnt want - colors, mileage, extra features - then took down our contact info and told us she would contact us if anything new came into the lot. She recommended that we check the website on our own time and see if there is anything we like - she would be happy to make sure it was not sold and we could come in and test drive it. We walked out of the dealership with no pressure to do anything else -- we were in no rush to buy and Heather took that into account and didnt force us to make any quick decisions. A week later we were back at the dealership looking at some used cars we saw on the website. It was exactly as listed - the price on the website was what we were told when we walked in. No bait and switch here. After few test drives, we went to the office of the manager and negotiated a final price on the one we liked. It was probably the fastest negotiation I have ever seen for a car. Unlike some places,there were no games being played -- they were straight and to the point, something that I really appreciated as a first time buyer who was told by friends and family of the tricks that other dealers play. We were given time to make a decision and before we knew it we were signing paperwork and driving away in our fantastic car! Our experience with McGrath Lexus and most of all Heather O'Malley was unlike anything we would have ever expected. Buying a car, especially your first car, whether new or used is a huge endeavor and Heather made the process go more smoothly than we could have ever known was possible.

ajilla

May 15, 2012

I have been involved with your dealership or the McGrath names since 2001. I am very pleased! I would go no were else and each time I am there I feel that my money is well spent! Your showroom is the bomb! Mr. Sowell is a class act. Thank you.

bobpaluch

May 14, 2012

Heather was a great customer service agent. She is very knowledgable abd was able to help me with all my questions. I wish that I always received service like that. Thanks Heather!!!!!

daniel r berner

May 14, 2012

Terrific experience buying a used LX. Straight forward no nonsense, good experience.Showroom areas and amenities are up to Lexus standards. Except Chicago traffic sucks!!

Neenaloan

May 13, 2012

Great customer service and good follow through, I found heather to be very professional and gave me a lot of information which helped me pick the right car for me.

Rcastle

May 13, 2012

She is very helpfull and answered all my questions. I would definitely ask all my friends to buy their lexus in this dealership. She is very also gave me some tips how to buy a new car.

ryanvanelslander

May 13, 2012

I am very impressed with the attention and follow through even after the sale that Nick continues to give me which is rare in any car buying experience. I am extremely happy with my new car and McGrath Lexus will always be my go-to dealership when I am ready to make a car purchase again!

Judge431

May 12, 2012

Awesome level of service, very professional. Heather was very knowledgable on all the cars and answered all my questions. I'd recommend her to all my friends.

kmorri

May 12, 2012

I initially came into the dealership just to take a look, but after dealing with Heather I was certainly more interested in purchasing from McGrath. She was knowledgeable of the vehicles and I appreciated her relaxed manner.

Mjannes

May 9, 2012

Heather was an absolute pleasure to work with. She was very knowledgable and helpful in guiding me through this process. I felt very comfortable with her and I felt like she really listened to all of my concerns and needs. Thank you, Heather, for your hard work.

shine324

May 9, 2012

We had a wonderful experience at McGrath Lexus. We actually stopped in to simply check out the RX350 and ended up walking out with a purchase. Nick was extremely thorough and very knowledgable. We felt at ease throughout the entire experience and he worked hard to give us the best possible deal. Part of the reason we decided to go with the Lexus was because of the service we received. After the purchase, Nick stayed with us for over an hour to explain every detail then called the following day to check in. We would definitely recommend McGrath Lexus to friends and family.

buymeacar

May 8, 2012

Very Personable, great customer service! I was recommended to Heather by a friend who had just recently purchased...I never liked the process of buying a car but she made it easy,,Thanks Heather

CarlosMontelbaum

May 8, 2012

Heather went above and beyond the call of service when I was at McGrath! She was very kind, down to earth, and was able to understand my needs right away! When I come back for maintenance or anything else I will be sure to say hello to Heather and make sure she assists me with whatever I need!

JJrow22

May 8, 2012

McGrath Lexus of Chicago and Heather O'Malley went above and beyond to help us with our new car purchase. I'm extremely excited to own my first Lexus. The ride is awesome. We especially were impressed with the dealership and the outstanding service by the sales staff. We look forward to coming back for oil changes and free car washes... Thank you and keep up the great work guys!

LNavarrete

May 8, 2012

Heather is an awesome sales Rep! I couldn't have asked for anyone better. She has exceptional customer service skills. Super friendly and extremely thorough with the complete process. I would definitely recommend her to future clients.

maddysam

May 8, 2012

I gave Heather O'malley five stars, because she was professional, andshe gave me a good overall information to help me determine my needs.I like the fact that she gave me comparisons and listened to what i waslooking for. Many sales people do not do that very well.........listen,and she did. thank you.

Kelsey K

May 7, 2012

We went here looking at cars last weekend and we had a great experience. Unfortunately, Lexus just wasn't able to deliver what we wanted, but that certainly wasn't the fault of Russ Raskin or any of the other members of their awesome staff. If we did want a Lexus, I would gladly give them our business but unfortunately they're just not what we're looking for at this time.

Lexus Lover

May 7, 2012

I went in looking for a vehicle I spotted online and I drove out with it! Excellent customer service in every part of this dealership! I will definitely stick with them when I am ready to buy new!

kris10g86

May 7, 2012

My experience with McGrath Lexus Chicago was the best car buying experience I have ever had as well as my Father! We visited the store this past Saturday afternoon with an interest in a pre owned 2005 Acura TL. Nick Novelli was the sales person whom I spoke with regarding the car, and when we arrived to the dealership, the car was already sitting out front, ready to test drive.Before driving the car, Nick took us around the car for a complete inspection, pointing out any previous marks the car may have had. He also instructed me on how to operate the car and use the control settings, etc. Fifteen minutes later, we were on the road, driving around the streets of Chicago.After test driving the car, I instantly knew I had to have it! However, as I am new to credit and purchasing my first financed car, I was a bit nervous about the approval process. Nick assured me that he would work with his business manager, Mike K, on the finance to ensure that I would get the best rate possible. While waiting through the application process, the amenities of the dealership and the friendliness of Nick helped create a relaxed ambiance. A couple hours went by and my Dad and I hardly noticed. In fact, we even had a discussion on how easy this process was. My Father even told me that his next new car he'd purchase would be from Nick at McGrath Lexus!After all the paperwork was set, and the thoroughness of Mike K's work, I was ready to drive off with my new car! Before I did, Nick took an extra hour of his time (even after the dealership was already closed at this point) to show me all the features of the car and help me pair my phone. This experience was simply the best and I could not have asked for anything better. Thanks to Nick I'm driving the car that I have always wanted as my first vehicle purchase. Thank you McGrath Lexus and Nick Novelli!

gerigrif2

May 4, 2012

Julie was absolutely wonderful to me. I was able to get my dream car. She was supportive, helpful, friendly and very knowledge about the things i needed. She is an assest to McGrath.

kklouie

May 4, 2012

McGrath Lexus of Chicago has Truly Outstanding sales/service departments and staff. I have had absolutely no issues with any of my scheduled maintenance at this dealership.

fjsmith

May 2, 2012

Julie Hill went far and beyond the call of duty to service me with purchasing my new ES350 Lexus. I will continually patronize and spread the marvelous service that Julie Hill and McGrath Lexus of Chicago renders to their customers.

kevinsquad5

May 1, 2012

In my humble opinion lexus vehicles sell themselves . i fell in love the first time i test drove my LS430 and and Ive been hooked ever cents . It was a pleasure meeting and working with Julie Hill and my service writer John Parks they embody what lexus stands for.

mberks

Apr 29, 2012

The entire experience was wonderful. The service and price were both great. Steve Stover is a great person to deal with - I recommend him highly.

scott729

Apr 28, 2012

Just purchased a 2012 RX450h from McGrath and it was the most enjoyable car buying experience i have ever had. Everyone at the dealership was great to work with, especially Nick Novelli. Nick worked with me to ensure that the my car came with everything i wanted. Even though i had to order the car Nick still provided me with updated from when the vin was assigned to when it reached port and when it was expected to be delivered. Living in Wisconsin i wouldn't normally go out of my way to buy a car, but after dealing with McGrath Lexus i am pretty sure they have won my business, and i will recommend them to anyone else looking to buy a lexus.

Peter2pam

Apr 25, 2012

Bought a 2010 RX350 a month ago and we love it. Relative to dealing with McGrath Lexus, they earned my business and even though I live almost 30 miles away, I will likely return to them for future purchases. Facility was top of the line, selection was one of the best in the Chicago area and the internet pricing could not be beat. I came to McGrath, for the pricing, their reputation and the recommendations I received from friends. Although my experience went fairly well (I visited them on a busy Saturday), I have to say it was what happened after I got home that earned them my loyalty. After making the 30 mile drive back home, we discovered a few scuffs on the bumper and some oversights in the cleanliness of he vehicle. We were disappointed, but I remembered what the sales team had told me .... "If you aren't happy with anything, please let us know and we will take care of it". Well, I sent an email stating my concerns and within a couple hours I received a call from Mike McGrath himself. To correct the situation, Mike had a driver come out to our house, pick up our new car and leave a loaner Lexus. Within two days his driver returned with a fully detailed car with no signs of any body scrapes, well beyond my expectations. My 2010, now looked like a 2012. Wow! All I can say is that McGrath Lexus takes their commitment seriously..........and for that, I will drive past the other 10 Lexus dealers that are between my house and McGrath.

MLKOL

Apr 21, 2012

Great Service and thoroughness. No sales pressure, just fair and solid advice. Team is very friendly and attentive.Returning customers are treated execptionally well. We would certianly buy here again!

Herb7054

Apr 20, 2012

My experience at McGrath Lexus was superior! From the moment I walked in till the time I was handed the keys, everything was first rate. Julie Hill was a great help in matching me to the perfect Lexus vehicle. She even suggested a color scheme based on information I gave her about me. I'm so happy she took the time to give that extra attention. I am extremely pleased and look forward to a long relationship with Julie and McGrath Lexus of Chicago. I must add, I got an amazing deal!! Thank you all.

jilan4

Apr 16, 2012

Vasiliy was great to work with - no pressure yet very informative. The process was quick. I was extremely happy with service and everyone who was involved. Would definitely recommend.

Liz463

Apr 8, 2012

I just purchased my second vehicle from McGrath Lexus. I had another great car purchasing experience due to their outstanding customer service. Heather O'Malley was able to explain all of my options to me and found the perfect car for me! I will continue to return to this dealership and work with my salesperson. The process of purchasing a car was easy with Heather and it allowed me to leave the dealership with my brand new car feeling comfortable that I made the right decision.

rob74

Apr 7, 2012

McGrath Lexus has some of the most outstanding staff, management and sales people... Heather O'Malley went above and beyond to find me the exact car I wanted. Everyone I dealt with was extremely friendly. Thank you for making the car buying process easy. I look forward to coming in to the dealership for my maintance and the free car washes.

vince1969

Apr 7, 2012

Heather O'Malley is by far the best car salesperson I've worked with. She is professional, courteous, & attentive. She understands the sales process and what we, as consumers, are looking for in a sales professional. Most car sales people I have worked with in the past made me feel like a number. Grab the number, hand it in, and move on to the next one. You will NEVER feel this way with Heather. She will also be very fair is how she negotiates your transaction. It has to be a win/win and Heather gets this.

josephlocallo

Apr 5, 2012

As a testament to both the quality of the automobile and the dealorship we have purchased 3 Lexus cars from McGrath Lexus over the past twelve years. There is a reason for us being loyal customers. They do everything right! Highly recommend them for your new or used car needs.

maurabraun

Apr 3, 2012

Great selection and service. I'll recommend McGrath Lexus of Chicago to all my friends and family. Dave Nelson addressed all of my questions and concerns. Thank you for providing a great car.

Infiniti

Apr 2, 2012

Very good!!! I went to see the vehicles and they were very good and they treated me very good too. I am probably going to buy my next vehicle from them.

KellyToler

Mar 28, 2012

Mike K and Vasiliy were awesome! From the moment I walked in the doors, they were attentive and friendly. It was an amazing experience working with them both. Its not everyday that someone will stay late to finish assisting a customer. I appreciate their patience and great attitudes. Thanks again Mike!!!!

yonimann

Mar 28, 2012

This dealership and staff exemplify the manner in which a customer should be served. Their attitude is, "The answer is YES, what is the question." It would be nice if other businesses could get lessons from McgGrath Lexus, on how to treat and serve their customers.

bharmeling

Mar 27, 2012

Working with Heather was the first enjoyable experience I had working with a car salesperson. Ms. O'Malley was honest, presented herself as a professional, and most importantly put me in a car that is perfect for me. I never felt that her comission meant more to her then finding the best car for me at the best price. I would recommend working with Heather to anyone and McGrath Lexus is fortunate to have such a great person representing them.

kcaste5

Mar 27, 2012

Just purchased a Pre-owned 2008 BMW from McGrath and LOVE it! Julie Hill is the person to see when looking for a vehicle. She was extremely attentive, yet not pushy at all. I was treated with respect from her and most of the employees. The manager made a point to greet me and I was impressed with the transparency of the entire buying process. My mother trusts McGrath and Julie was highly recommended by a former costumer. I highly recommend McGrath.

chitownguy12

Mar 26, 2012

Heather O'Malley is very knowledgeable and extremely helpful. We were so happy to have met her. She answered all of our questions. We decided on the new 2013 GS. We are thrilled to drive our new vehicle. We will recommend you to all our friends, family and colleagues. Thank you for making the buying process easy.

barryretman

Mar 19, 2012

McGrath is the place. I just purchased my second vehicle from the Steve Stover and serviced my first vehicle and will continue to service my new vehicle at the dealership. McGrath and all their people are quality just like everything they do.

DPhilpot

Mar 18, 2012

I was in the dealership for service and was gladly met by Nick Novelli who offered exemplary information regarding the new model Lexus. With no pressure at all, Nick volunteered to check on new models for me and found one that met all of my expectations, at a great price! Overall, the entire sales and financing team of McGrath Lexus of Chicago, offered top-notch service. It has been almost 2 months and I still receive follow-up calls from Nick just checking to see if I am enjoying my new vehicle. His friendliness, personality, and genuine customer care sets him apart from any car sales that I have ever dealt with. Thanks Nick and McGrath!!~

nick40

Mar 17, 2012

My wife and I are expecting our first child this summer so we decided to purchase a new car. We had not purchased a new vehicle in a while so initially we were not looking forward to the experience. Julie Hill and the rest of the staff at McGrath Lexus made the experience as easy and painless as possible. They provided helpfull suggestions and always seemed very pleasant. My wife and I could not be happier with our purchase. I would recommend Julie Hill and McGrath Lexus to anyone who is thinking about purchasing a new vehicle.

jmkrueger

Mar 16, 2012

In June 2008 I purchased a Lexus GS 430 from McGrath Lexus of Chicago and found the service to be outstanding during the entire period of my ownership of the said vehicle. Due to a serious illness, I had to sell that vehicle back to this delearship in November of 2011. At that time, I received an incredibly fair price and the sale and all things attendant thereto were made as easy as could possibly be for me. My heartfelt thanks went to Sharon Gale, General Sales Manager, and Anthony Swanke, the sales representative who originally sold the GS 430 to me and who now put forth every effort to help me sell back the car that I loved so much. On March 14th, 2012 I stopped in at McGrath Lexus of Chicago to greet these fine people and, once again, I purchased a vehicle from them. Due to recent medical expenses, I was not able to purchase a desired Lexus vehicle, but I did purchase a pre-owned Toyoto Corolla LE through McGrath Lexus of Chicago, with the help of Anthony Swanke, Sales Representative, Sharon Gale, General Sales Manager, and Frank Cowan, Finance Representative. I did not consider purchasing my vehicle from any other dealership because of the excellent service I have experienced with McGrath Lexus of Chicago since June 2008, and as always, I was treated as a valuable client and was thus able to effect the purchase I had hoped to make. I strongly recommend this dealership to anyone interested in purchasing a Lexus vehicle, or one of their carefully maintained pre-owned vehicles.

rock1234

Mar 15, 2012

I really enjoyed working with this dealer, Julie Hill. I'm sure to tell friends and family about the great service and hardword Julie put in to help. The best sales person in the town.Rock

cliffn

Mar 12, 2012

Julie has always been responsive to my needs, followed up with emails and phone calls. If I every buy a Lexus, it will be with Julie.

Carol Mrowka

Mar 3, 2012

I was in for service. Nick delivered the loaner to me with a great explanation about the car I was using. the loaner was a new one, very different from my current one. When I returned the loaner and took delivery of my new car I left some of my property in the loaner on the rear floor. Nick contacted me... delivered my things to my residence. Couldn't ask for better service... all the way around.

T Davis

Feb 27, 2012

Iam giving this dealership the best possible rating i can because thats what they deserve. If i could give them a 10 i would. When i walked through the door i was greeted with all smiles and very polite people. Anthony Swanke was amazing,very nice,and and helpful. I came in and told him what car i was looking at,and he did all that he could do to help me get that car,and i got it!!! I am very satisfied with the customer service he provided me with. i would recommend this place to anyone,and i will definately buy another car from you! thank you McGrath Lexus and thank you Anthony Swanke!!

hweichselbaum

Feb 25, 2012

Everyone we met exhibited an extraordinarily high level of customer service and professionalism--qualities I have not usually associated with auto dealerships in the past. Brian was excellent as the master of ceremonies and lead actor, though Maria and Doug were equally good in their supporting roles. My wife and I felt it was more a consultative experience than feeling we were being "sold" something. Mike McGrath can be proud of this team. I think the long tenure of many of his employees is testament to their corporate culture.

ivanelli

Feb 18, 2012

Was very happy with my 2008 RX350 when Nick approached me about purchasing a new 2012. My car was in great condition and had low milage, however, as I spoke with Nick in more detail about the enhanced features and benefits of purchasing a 2012 RX, I was interested but still not ready to buy a new car. Over the next few months Nick was pleasantly persistent and would check in on my availablity to come back in. Nick was a genuinely nice guy who listened to my questions/concerns and did a great job making sure I was comfortable with my purchase. If I had any issues with my car, service needs, etc. in the future, I would feel comfortable reaching out to Nick for assistance knowing he would do his best to take care of it.

timothyaaron

Feb 17, 2012

If you are a qualified buyer you will have a great experience here! The process was quick and easy and in no time at all I was driving home in my new car!

lolitawhiteside

Feb 17, 2012

Where should I start?...Well, I have been a faithful McGrath Lexus of Chicago client since 2004. I know that I have personally bought at least 4/5 cars within this time and have referred many others. Julie Hill has ALWAYS been available, courteous, knowledgeable, and diligent with my concerns and purchases. I am ashamed to say that I can vividly remember calling her on a Sunday and her answering the phone by the 2nd ring and answering all of my questions without hesitation. This alone has built a solid foundation for the relationship that I have with Julie Hill and MLofC. My birthday is coming up soon and I have my eyes on the new GX..I am looking forward to my next experience. Thanks again for your continued support. You are appreciated..LW

MikeyRidesABikey

Feb 16, 2012

I went to McGrath Lexus with my wife about 3 weeks ago in hopes to purchase a new car. We met with Julie Hill as our sales associate. Julie was excellent. She took her time to answer our questions, show us several cars, and took us out on test drives. We were impressed with McGrath's operation and with their cars. But mostly, we were impressed with Julie Hill. She was a joy to speak to, and it really showed that she cared. We did not purchase a car from McGrath. In fact, we still have not purchased a car. But we have decided on a different car make all together. We are just in the process of locating a color/trim for delivery. But I just wanted to write a quick review because of the lasting impression we had of Ms. Hill at McGrath. Even though we didn't purchase a car with her, we look forward to hopefully making a purchase with her in the future.

steve85

Feb 16, 2012

I purchased a vehicle from Dave at Mcgrath Chicago today. He addressed all my concerns and had answers to every question I had. There was no messing around, no games, in and out in a reasonable amount of time. I don't particularly enjoy messing around in dealerships for any longer than necessary, I'm glad I didn't have to. I would definitely buy from Dave and Mcgrath again.

nyoung

Feb 9, 2012

After experiencing several distasteful car buying experiences. It is my pleasure to say Julie Hill changed my mind about the car buying process. Julie took the time to listen and understand my needs. She was very attentive, professional and eager to find the perfect car for me. It was a wonderful experience and I have no regrets. Happy Customer! Nicole

newoldcar

Feb 8, 2012

Anthony Swanke was my salesperson and I would like to say "Thank You" for the pleasant experience that he provided for me in the purchase of my certified Lexus ES350.I was a bit hesitant and it was a tough decision for me, but Anthony was very reassuring that I would be very happy with my purchase and selection. His insight proved correct. The car was presented to me in showroom condition and Anthony ironed out some minor details with no problem just focusing on customer satisfaction, which sometimes is in short supply these days. I am very happy thatnewcar I bought the car.I am totally happy with my purchase and will not hesitate to make recommendations for you, and Chicago Mcgrath lexus.

tlt9244

Feb 7, 2012

We are more than happy to be part of the McGrath Family, they are truly AWESOME and Julie Hill is a Phenomenal Sales Person and we will definitely recommend family and friends to visit the McGrath Family.

gerry1141

Feb 2, 2012

I purchased a certified used lexus and noticed some monior issues with the car after I took the car home. I called my sales rep Mike LaGiglio and he quickly addressed and fixed these issues eventhough they were not covered under the certified warranty. I am very happy with the service this dealership provided me and cannot say enough about Mike LaGiglio's follow through on these items.

Seabiscuit12

Jan 31, 2012

My wife and I recently purchased a new GX460 from McGrath Lexus in Chicago. This is an outstanding dealership. What is so important to us is the personal attention provided by the staff at this outstanding dealership. Our salesperson, Steve Stover, is fantastic. He pays close attention to details and is extremely accessible for all questions. The service provided to us by McGrath ranks 10 out of 10.Arnold and Kimberly Rubin

laverne.thomas

Jan 24, 2012

julie hill was very helpful in my select of the car,ie,color,and pricing of the car,we have 2 other lexuses,and swear by the cars,also,mark mcgowan is my angel in the upkeep of the other cars,he is tops also.I think they both are valued employees,pls keep them,signed ms.L.Thomas

jameszetta

Jan 21, 2012

Brian Carlson was an excellent sales rep. He is very compassionate about Lexus cars. He did an awesome job with reviewing the different car models as well as the features. I was well pleased with his work and sense of humor. The minute I called to inquire about the purchase of the RX350 Lexus he set my appointment basically during the time I was available to come visit. When I arrived he saw me immediately. I told him that I did not want to spend my entire Bday in the dealership. He understand and completed everything in a timely fashion.The excellent thing about Brian he knew what rates would be provided and the monthly payment estimates based on my credit history and shared the information with me upfront. Brian continued to ask me and my sister did we want water or coffee. The entire staff was pleasant and had a smile on their face. It was an amazing experience. It was worth spending my Bday with Mcgrath Lexus of Chicago and staff! Brian had my new 2012 RX350 Lexus wrapped as if I just opened my Bday gift. Not to mention he gave a follow up call to see how I was enjoying my new car.Thanks to Brian and the staff at Mcgrath Lexus so far this has been one of my best dealership experience.Jameszetta James

Oparinde

Jan 21, 2012

I was a cold call on Wednesday afternoon I picked up the phone and called McGrath Lexus downtown Chicago. They connected me to Anthony Swanke, He was kind, smart, very nice and a great listener. He heard me and put me in a GREAT CAR Thursday afternoon. If you are looking for a great car and very very nice people, please get your next car from McGrath Lexus at 1250 W. Division Street Chicago. Ask for Anthony Swanke he is the BEST!!!!!

barwalz

Jan 18, 2012

Vasiliy was fantastic in helping me trade in my old Lexus and buy a new one. He was patient and helpful in every way. The overall experience was great. Years from now Ill come back and more than likely trade in and buy again.

missyjstorm

Jan 14, 2012

I got Mike's name from our local dealership, Lexus of Tulsa. I flew to Chicago. Mike picked me up at O'Hare. He drove me to McGrath of Chicago to see my "new" Lexus SC. While it was being serviced, Mike took me to breakfast and a tour of the beautiful city. He introduced me to Mr. McGrath and several other staff members while the paperwork was being finalized. Mike programmed my route home, took pictures of me in my sassy new car, then went with me while he had me drive several blocks to get familiar with my car before setting off on my trip back to Tulsa. He even called the next morning to make sure I was safely back home. The whole experience was a dream. AND what a car!

dhutchison11

Jan 13, 2012

When Sales Consultant, Mike LaGiglio, said, "I'm ready to go to work for you", I knew I was in the right place. I recently purchased a used RX 350 at McGrath Lexus of Chicago and from my initial phone call asking about the car, to Mike's phone call to me the day after the sale, he demonstrated a level of customer care and professionalism that was outstanding.Purchasing a previously owned vehicle sometimes requires more questions than a new one, and Mike was prompt with his follow-up, setting proper expectations, and checking out every detail of the vehicle's current condition and history. I highly recommend Mike for his thoughtful, customer first approach, integrity, and desire to make my purchase experience as pleasant as possible.Denise Hutchison

BettyBerk

Jan 9, 2012

VASILIY KURKOV HELPED US PURCHASE OUR FIRST LUXURY CAR. ALTHOUGH PREOWNED IT WAS EXACTLY WHAT I WANTED. AND COULDN'T BE HAPPIER. VASILIY TREATED US LIKE VIP'S, A TREATMENT PROBABLY MORE COMMON IN A NEW CAR SALE. HE WENT OUT OF HIS WAY TO MAKE THE PROCESS AS PAINLESS AS POSSIBLE. HE IS A BRIGHT, KIND YOUNG MAN WHO IS A TRUE PROFESSIONAL. SINCERELY, BETTY BERKEBILE

dvarela

Jan 8, 2012

I love McGrath Lexus. For years, Mark McLawhorn in service has helped me maintain my '98 Lexus ES300 well the time came and I decided I wanted another Lexus due to the high quality of service I received. Now introduce Julie Hill who became my sales associate and walked me through the process and helped me pick the Lexus that fit my needs. I ended up buying a 2011 RX350 and I am not disappointed at all. Julie is a wonderful sales associate and made sure all my requests were handled timely and professionally. I would highly recommend Julie Hill and McGrath Lexus to anyone interested in buying a new or used Lexus.

alicole

Jan 5, 2012

Excellent service and experience. It couldn't have been better. From the time we first walked in the door we were happy with interactions with all of the staff. Brian was always available and well informed about the Lexus CT that we leased. I will recommend McGrath to all my friends.

mrholiday

Jan 2, 2012

What a difference! Nick Novelli was nothing less than professional. Nick along with a facility that has every convenience possible, made my Lexus buying experience first class! I was shown so many great features and comforts in the Lexus that I just couldn't wait to drive away. Nick's knowledge really made me understand the value in Lexus vehicles and why the client loyalty was so high. I'm thankful to have met Nick Novelli and McGrath Lexus of Chicago!!

akuhlmann

Dec 31, 2011

I really enjoyed working with Nick Novelli. His professional demeanor, non pushy sales tactics and knowledge about his product line made my purchase an easy choice. I would highly recommend him if you are purchasing a car because he made my experience a great one.

mneenan

Dec 30, 2011

Going into the dealership we were focused on buying a car, but we soon found that the facility offers a lot of amenities to make sure that each time you visit you feel comfortable and have a great experience beyond just purchasing vehicle. I actually am looking forward to bringing my vehicle in for it's next servicing. The staff was great to deal with and didn't apply any sales pressure. We had an overall great experience.

nlcartabiano

Dec 30, 2011

Professional, friendly and stress free process. What McGrath offers in the car buying process is unique for me in that I was treated as if the customer IS the most important part of the experience and that is the way it is suppose to be. They valued my business. I will recommended them to anyone interested in a new car.

purpletrish

Dec 30, 2011

I bought a care for my daughter from Gary Bruno and he treated us very well...he gave us a great finance rate and was ver helpful.

I love my Mazda

Dec 28, 2011

Our salesman, Mike K., was friendly enough to begin with. He wasn extremely knowledgeable about the car we were buying because it is a Lexus dealer and we were buying a used Mazda CX-9 that someone had traded in. When we began negotiating the price, Mike asked us for our top dollar amount. When we told him our number, he rudely exclaimed, e're done!We walked out of the dealership. But we ended up calling him back two days later after doing more research. The Mazda was the exact car we wanted even though we were seeking to pay about $1,000 less, so we took their bottom price. We originally financed our car through the dealer. A day after our purchase, they told me my personal check had bounced. My spouse drove another 40 miles to deliver a new cashier's check to the dealership. Then three weeks later we realized that both checks cleared. So, they had an extra $3,000 of our money for nearly a month. When I called the finance manager I was transferred to his voicemail and left a message. I received no call back from him. When I called back two days later, I was again transferred to the finance manager voicemail and left another message. When I didn receive a call back in a few hours, I called back and was told the finance manager was on vacation for the next two weeks. He didn have the courtesy to say this on his voicemail greeting and apparently didn tell the reception desk which transferred me to his voicemail box multiple times. I finally spoke with Mark McGrath assistant who promptly returned our $3,000 via overnight mail. But I had requested two complimentary oil changes for the inconvenience. She said she would check to see if they could do that. I have never heard back from her. I get the feeling that if I were buying a Lexus, I might have been treated better. Even if I were buying a Lexus in the future, I probably wouldn go back to this dealer. We ended up refinancing the car through our Credit Union.

denise121753

Dec 24, 2011

I just bought my first Lexus, an ES350 sedan from Nick Novelli and I'm enjoying it immensely! I wasn't sure which car was for me, but with Nick's knowledge of the Lexus line, I was guided into buying the perfect car! It was a pleasure working with Nick and I would highly recommend searching him out to help you make an educated purchase.

amina715

Dec 23, 2011

My experience with Julie Hill and McGrath Lexus dealership was definitely one to write "home" about. This transaction was smooth and pressure free. Julie H is very patient and attentive. When I'm ready for my next car, there's no doubt that I will be a repeat customer.

theladners

Dec 23, 2011

This was the new car buying experience we're all searching for. I would highly recommend Nick Novelli and McGrath Lexus of Chicago to anyone in search of professional and responsive service. Nick Novelli was a Class A example of this. He helped redefine my perception of the new car buying experience. Nick exceeded all expectations. Call him if you're searching for the same.

nsetia

Dec 17, 2011

Heather was extremely easy to work with & we quickly came to a deal that worked. She was extremely thorough when describing the features of the car & took me through it's operation step-by step. I was very impressed with her demeanor & her willingness to help.

croquemore

Dec 16, 2011

This was the most efficient car buying experience we have ever had. I spoke with Bill the previous night by phone to give him the parameters of what we wanted and when we got there the next night (Thursday), he was well prepared with vehicles that were exactly what we were looking for, price and options. We even changed our mind on the type of vehicle we wanted (twice) and he handled it with no problems, even when we finally decided on the original vehicles we came to see. We also had financing secured, but Frank was able to secure better financing with a significantly lower interest rate and warranties. We were only there for a short time from viewing to purchase, but they were both very patient and professional. We will definitely be back for our next purchase.

Jforrest

Dec 8, 2011

Steve's service and knowledge is an was outstanding! This is my first Lexus. I was more than satisfied with his sales approach and expertise. He is first rate at providing customer service.Thank you!Jeannine Forrest

jackiehemp

Dec 2, 2011

Julie Hill was amazing. She was extremely patient, knows about cars, and helped me at a time when I was suffering with the loss of my younger sister. I can't tell you how much I appreciate Julie Hill. She was positive, encouraging, kind and most of all I got a beautiful pre-owned car from Julie. I will recommend Julie Hill to all of my friends and family. Her wonderful personality, mixed with her knowledge of cars, is not something that I experienced at other car dealers. I went to the Infinity Dealer, and to other dealers before I came to Julie Hill at McGrath.

joeh

Dec 1, 2011

This was our first Lexus purchase, and McGrath did an excellent job. They found the car we were looking for, gave us a very reasonable trade-in, and make the purchase experience straightforward and hassle-free. Thankfully, gone was the usual drama and high-pressure sales pitches. Will very much return when it's time for another car. Thank you!

Olgita

Dec 1, 2011

Vasiliy Kurkov wowed me from beginning to end. Why?1. He listened to me and delivered the perfect car without pressure. 2. He understood my concerns on maintenance and follow-up service. He introduced me to my personal service maintenance man. Took me on a tour of the maintenance/service department.3. He calls me periodically to make sure I'm happy with my vehicle and if there are any issues or concerns.4. Vasiliy showed genuine concern in me as a person and not purely a sale.I strongly recommend this dealership and more importantly, Vasiliy Kurkov. The dealership has a winning team with Vasiliy on it. Great experience.

trumpt

Nov 30, 2011

From the second we walked in the door, you immediately get a sense of being catered to by the entire staff. Explanations of the cars was totally descriptive, lots of time taken in and out of the cars, and no feelings of pressure to buy whatsoever. Car negotiations and decisions were quick and smooth and financing was easy.

ckhodges

Nov 30, 2011

Julie is great to work with. She makes buying a vehicle hassle and pressure free. She always strives to make me feel comfortable and confident when purchasing a vehicle. I always feel that I bought the right vehicle at the right price.

humphr53

Nov 28, 2011

Probably the best used car buying experience I could have possibly had.Very impressed by my overall experience - I wasn't expecting the quality of service I received, I was anticipating the typical car salesmen and got the exact opposite!! I was introduced to Anthony Swanke and was immediately at ease. I received honest answers to my questions and felt Anthony was being very "upfront" with me.Anthony not only explained everything to me he made me very comfortable with the dealership. I always look forward to returning to McGrath Lexus for my regular washes and services. It's a perfect way to start my day! Thanks Anthony!!!!!

rchinski

Nov 28, 2011

I had a great experience buying my last car with Michael Kozeluh at McGrath Lexus of Chicago. He was well informed and made the whole process painless along with making me feel comfortable with my purchase. I would definitely buy another car through Michael.

pjh1955

Nov 27, 2011

I am interested in a used Lexus SUV and stopped at McGrath to look around. Mike was very patient with me and showed me several different models. Mike let me test drive two different models, and his patience and professionalism really impressed me. As I explained to Mike that I was just setting out to look at Lexus cars, he took his time to explain the advantages of the brand and why their cars maintain such a high value as a pre-owned option to a new car. The dealership was impressive int its own right, cleanliness and friendliness, but Mike realy stood out as a prfessional salesman with a real concern for the consumer.

infractben

Nov 27, 2011

My wife and came into the showroom looking around for her "Dream Car" and was met imediately by Rick. We told him what we were looking for and he showed us several options around the price we wanted. The great thing is that when we were almost ready to settle on our choice he discovered that a vehicle with "exactly" what we wanted had become available. We were able to test drive all of our choices, and during the process there was NO PRESSURE WHATSOEVER to purchase, every question was answered, the attention to detail was outstanding. In my business, customer service is critical, and Rick definitely earned a "pickle" in my book. Another reason why I give Rick a high rating is that whenever my wife comes in with the vehicle for service, Rick continues to make sure that all is well with our "Lexus Experience".

skkirincic

Nov 26, 2011

I leased a 2010 lexus IS250 from Anthony Swanke and it was by far THE BEST car buying experience I have ever had. Anthony was helpful, friendly, informed and discussed all of the options for financing that were available, helping me to decide that leasing a new car was a better option than buying a late-model, low mileage used car. The service provided at this dealership is second to none. Anthony always makes time to come and say hello if we stop in for service or a car wash. The folks in the service department are also friendly and efficient. When it came time to trade in our Volkswagon, the above are all the reasons we returned to McGrath and Anthony to buy its replacement. Can't recommend these folks and, in particular, Anthony highly enough.

1belviderecustomer

Nov 25, 2011

I was referred to McGrath sales person Nick Novelli by a satisfied customer. He assured me that I would find Nick to be knwoledgable, professional, the embodiment of the excellence that has come to be associated with McGrath Lexus. My sales experience was phenominal! I was able to examine several vehicles; this included, brakes, belts, the exterior and the vehicle's interior systems thoroughly. To my delight a disc was even presented enabling me to check the CD stereo! I was left feeling very confident about the vehicle that I selected and the financing process was easy. I am proud to say that I am again the proud owner of a Lexus SUV! I will not hesitate to recommend McGrath Lexus and Nick Novelli to my family, friends and co-workers for their next luxury vehicle purchase.

wendell f

Nov 23, 2011

Well, I will start by saying I'm on my third car with McGrath and my sales person Julie Hill. So that should say a lot in itself. This time around, however, I knew it was going to be especially challenging. Lets just say I'm a picky buyer, and unfortunately, a little less than picky credit rating. The economy has not been favorable to my profession. I was sure I'd get turned around and have to go to some B-rate dealership. Thats where McGrath, Julie, and the rest of the team (yes, even the dreaded finance guy. lol) really earned their keep in my book. They treated me with total respect and I'd say more than a bit of patience. It's not often that you see a top-notch dealership work as hard (actually multiple days) as they did for someone with a less than perfect situation. I'm definitely drinking the McGrath kool-aid (or water, that 13 different people offered me. lol). Needless to say, I'm in a car that I absolutely love. Thank you McGrath. And Julie Hill, you are the best.

zitko1

Nov 22, 2011

Nick was great to work with, very personable, knowledgeable, and the type of person that one would perceive upon entering the facility, as a gentleman with a touch of class , one that one would like to be approached by to assist them in guiding them to make the best choice for themselves. It was a great pleasure working with Nick Novelli. If it was not for Nick Novelli, this establishment would not of had our sale, as we found the management to be demeaning and patronizing, and arrogant. We did walk away the first day, but with a phone call from Nick Novelli apologizing for the behavior of his supervisor we returned for the sale of our car. If it was not for Nick Novelli this facility is not worth referring to anyone for anything. I hope that you appreciate his great work and wonderful personality and professionalism.

KathyPosner

Nov 22, 2011

A friend had recommended Anthony and my friend was right! Anthony is great! When I am ready to buy, he is my guy! He is so knowledgable and friendly.

dunc1935

Nov 21, 2011

I bought my first car in 1957 and have made many new car purchases since, including two previous Lexus SUVs. My experience with McGrath Lexus was the best ever! All the initial contact was by phone and email, and the necessary papers for signature were overnighted. All the final details were efficiently handled by competent and friendly personnel. No pressure for add-ons. A trailer hitch was installed for me so I didn't have to bother with that. My salesperson was Heather O'Malley and she did a great job in moving things along, explaining details and creating a stress free buying experience. The price and trade-in were in line with what I anticipated from internet research.I highly recommend McGrath Lexus and Heather O'Malley.RHRockford,IL

JCastrejon

Nov 21, 2011

My wife and I were in the market for a Lexus Sedan but had no particular model in mind. Mike LaGiglio was very friendly and courteous and took the time to show us all the Lexus Sedans. He really made my wife and I feel welcome and did not try to hurry us or push us into a sale. We did purchase a Lexus ES and feel that we made the right choice. I will definitely recommend Mike LaGiglio to all my friends and relatives.

meaghanfarrell

Nov 21, 2011

Nick Novelli was very easy to work with, and I have been thrilled with my purchase! I highly recommend McGrath Lexus to anyone looking for a new or used car.

nubianq2

Nov 21, 2011

From the first moment I step through the doors at McGrath Lexus I must say wow. I was greated with a cheerful greeting. I was looking to trade my dear 1998 Toyota Camry and had looked online at some vehicles. My salesperson was Anthony Swanke and I must say he made this experience much less stressful then my last one. Anthony is very personable and extremely comfortable to talk with. Anthony was so patient in answering all the questions I had regarding the SUV's I was interested in. There was not arm twisting or high pressured sales tactics. Anthony helped me pick out a SUV that had all the features I was looking for at a price that worked for me. We went for a test drive and Anthony explained everything about the SUV to me. Anthony put me at easy as I was a little hesitant in driving an SUV having been a car driver for so many years. I must say I have no complaints at all EVERYONE at McGrath Lexus was so nice, helpful and easy to deal with. I don't feel like I just bought a SUV from a "dealership" I feel I'm now part of the McGrath Lexus family. I've dreamed of driving a Lexus and now my dream is a reality. Thanks Anthony for all of your help.

pgarnett1200

Nov 21, 2011

The staff at McGrath are amazing, very professional, and really know their products. Julianne Baron is truely outstanding in all of these areas and just a pleasure to buy from.

stsehaye

Nov 21, 2011

I never thought purchasing a car would be so easy. To start with, I loved the fact that Heather did not attempt to "sell" the car to me. She "educated" me on the facts of the car I was considering and the services that are available as a Lexus owner. I work in the hospitality industry and live on the guest service mantra and Heather made me feel like her guest. The entire process took less than 2 hours. I came into the dealership late in the evening and she was attentive to me as though I came in the morning and was her first customer of the day. She did not rush me at all, including the test drive process. To top it all off, once all was done she offered to deliver the car to me. She did - at precisely the time promised. Thank you Heather!

tashagreencruzat

Nov 19, 2011

I have purchase 3 used vehicles from this location and have always had excelkent service from Julie. For every issue or problem I had with my purchase, she addressed it with the upmost professionalism and courtesy. I walk away feeling very happy with my decision.

jmkrueger

Nov 17, 2011

I purchased a GS430 from McGrath Lexus of Chicago through its outstanding salesman, Anthony Swanke, and have been thoroughly happy with my vehicle and all service from McGrath. Due to unexpected extremely poor health issues and attendant financial problems, I need to eliminate owning an automobile and contacted McGrath to do so. Anthony Swanke directed me to Sharon Gale and she has outdone herself in the name of fairness by making me an extremely fair, and then some, offer to buy back my car. Sharon and McGrath are making the process of losing my great GS430 as easy and painless as possible and I sincerely doubt that one would find other dealerships doing the same. We all frequently have low opinions of automobile dealerships, but not once have I ever had anything other than a very high opinion of McGrath Lexus of Chicago and the sincerity of its employees in their endeavors to make owning one of their vehicles a very good experience. Should I be fortunate enough in the future to purchase another vehicle, I will certainly go to Sharon and Anthony as my first choice knowing that they will provide me with honestly and a fair deal, and of course, another great car. Dealing with McGrath has been a wonderful experience.

Chuck Williams

Nov 16, 2011

Not your typical car dealer experience. Class operation with no pressure and friendly atmosphere. Nick Novelli was extremely knowledgeable and professional throughout the whole buying process, which actually made the experience somewhat pleasurable.

fpopp

Nov 15, 2011

This was my first experience at McGrath Lexus of Chicago and it couldn't have been better. My sales associate, Russ Raskin, was the consummate professional. He provided great service during and after the sale. In fact, everyone was terrific including Sharon Gale, the Pre-Owned Sales Manager and Business Manager, Maen Judeh. I highly recommend McGrath Lexus of Chicago and particularly Russ Raskin to anyone looking to purchase an automobile. The process was seamless, hassle free and enjoyable.On another note, I'm extremely impressed with the dealership as they have an incredible lounge/waiting area that includes a cafe, big screen TV with comfortable leather chairs, free wi-fi, a children's playroom and putting green, not to mention complimentary massages, shoe shines and free car washes. Looking forward to my first service visit!

linus73

Nov 14, 2011

i was interested in the 2008 lexus is 250 certified pre owned. i found it at lexus of chicago and made arrangements to see vasilly. the overall experience was awsome, i would definitely buy my next lexus from mcgrath lexus and hopefully my salesman vasilly will be there to sell me my 2nd one. i will never settle for anything but a lexus from now on. 5 stars accross the board for lexus of chicago!

renegirard

Nov 13, 2011

Nick Novelli is a really nice guy and looks out for his clients. He is quick to respond to any of my customer service needs and takes the time to explain everything to me.

emilitsin

Nov 11, 2011

We had a pleasant experience buying a Lexus at the McGrath dealership. All staff are nice and friendly. We worked with Vasiliy who was able to provide the best price for us. He was nice and helpful and we would definitely recommend this dealship and salesperson.

Maria-112011

Nov 10, 2011

Mike was awesome - I felt very comfortable with him from the start. He explained things without making me feel silly and didn't get annoyed with all my questions. Mike exceeded my expectations and made my car buying experience the best one yet.

agenereau

Nov 9, 2011

Excellent customer service,expedient,responsive to my needs ...took his time.Left feeling like I was a valued customer for life. Would highly recommend Nick to family and freinds.

awalker1

Nov 8, 2011

McGrath Lexus was the third Lexus dealership I had contacted in my pursuit of acquiring a RX 350. Much to my dismay, the first two dealerships were less than desirable. I found my communications with Mr. Novelli to be refreshing. Mr. Novelli presented as friendly and I appreciated his willingness to take me seriously. I was impressed with Mr. Novelli's level of preparedness upon our first contact as he had researched the inventory of used cars within my specifications and price range and had several selected for my review. Mr. Novelli quickly moved through the completion of my paperwork and negotiating on a responsible price. My past experiences had led me to believe this process would be extremely time consuming and frustrating. Much to my surprise, this was not my experience.In addition, Mr. Novelli was very receptive to my requests for repairs to the body damage observed to the vehicle. He acted promptly in making arrangements for this work to be completed in order for me to take timely possession of the vehicle.Overall, I was extremely satisfied with my experience and have already recommended Nick Novelli to my family and several friends for their future car purchasing needs.

dpnfly

Nov 7, 2011

I had a pleasant experience at McGrath both from a price point, and the sales process.Nick Novelli was a pleasure to deal with and provided us with some extra touches including a bow on the hood upon delivery!What more could we ask for. Our return visits have then thorough and friendly from a service stand point.

gdpittam

Nov 7, 2011

I had a very good experience with McGrath Lexus of Chicago. It started with a phone call which Sean Shumpert took from me. I had seen a description of an automobile on the website and wondered if I could see some pictures. Sean took pictures and sent them immediately to my phone and then followed up with a phone call. I live 4 hours from the dealership, so I wanted to be pretty sure about the car before making the trip. After talking to Sean - I decided to make the drive. Unfortunately, it was a Friday afternoon and traffic was horrible. I didn't make it to the dealership until almost closing time. Sean was very nice and didn't appear put out. He showed me the car, and I wasn't really as happy with it as I thought I would be, so I asked him if I could see others since I had driven all that way. Sean showed me several, and I chose a couple to test drive. I selected one and purchased it that night. I was very impressed with how helpful Sean and the rest of the staff were for staying 3 hours past closing time on a Friday night. Sean told me to call him the next day so I did and told him about two tail light issues and headlight condensation. He said it would be no problem to bring the car back in and McGrath would take care of it. The following Tuesday, I brought the car back in and had the headlights and a tail light bulb replaced and had a tail reflector put back in the back bumper. I think with a little better detailing - these items would have been found before I purchased the automobile, but maybe the dealership hadn't had the car that long (that's why I rated the quality of work and overall experience as "good"). I ended up being at the dealership for 7 hours that day which was kind of long, but in the end, I was happy I did to get the issues taken care of. Sean is the reason for the "Great" Customer Service and Friendliness Ratings. Thanks.

inmanl

Nov 7, 2011

I went to McGrath to check out a used Mini Cooper and ended buying the Mini & a Lexus GX 470. I worked with Sean Shumpert who was very friendly and courteous throughout our several hours together. I have since spoken with Sean on several occasions and each time he has exceeded my service expectations. I look forward to my future experiences with Lexus McGrath and to many miles in both vehicles!

Brindellina

Nov 6, 2011

Very friendly. Courteous & well informed. Professional staffOverall the best experience of auto shopping in a long timeI would highly recommend you work with this Young professional salesperson. My husband & I both had a really goodTime purchasing our new 2012 Rx suv.

luckylaceyd

Nov 6, 2011

Julianna was the perfect person to sell meg car. Very personable and helpful. I was part of the college program and I got an awesome deal on my new car. Loved everything about it!

JCN13

Nov 5, 2011

I purchased my first Lexus from McGrath and had a great experience! My sales associate was Vasiliy Kurkov and he and the whole staff were extremely helpful and professional which made the whole buying process easy and comfortable. I have had my IS250 for a week now and I love it! I am very happy with my decision to buy this car and do business with McGrath. I went to several other Lexus dealers in the Chicago area and I would definitely recommend the McGrath team above the others.

ksantiya

Nov 3, 2011