Used Cars for Sale at McGrath Lexus of Westmont in Chicago, IL

Lexus101

Nov 5, 2016

I called in and was greeted by Joe Scala. I told him about the vechile I was inquiring about and Joe check the vechile out of inventory and had it clean and ready to go the moment I arrived. He said the vechile wouldn't start at fist because it been sitting for a while so. He had a new battery put in. He explained how much he loved the car as well and made me feel like I had made a great choice. The system had went down so Joe told me to come back the next day. I went to the mall up the street and before I could start shopping Joe called me back and told me to come get me car my car. I was so excited and the experience at McGrath Lexus is top notch. Thank you Joe and Mike Connery for working with me to get the deal done!!! I will always car shop here first before any place else. I would recommend this dealership to all my friends and family. You guys are the best.

aleman.rosa

Nov 2, 2016

We have purchased three cars from McGrath and have always worked with Joseph Scala. He is one of the reasons we keep coming back. Joseph's attention to every detail is amazing, he makes sure we are always well taken care of. Joseph made the buying of my son's Lexus go smoothly, he came in early to accommodate our schedule. What we like most about Joseph is that he cares about his customers after the sale is finalized. Joseph is always willing to help when we have needed to service our cars. We trust Joseph and know that he will always try to help in any way possible. We will continue to buy from McGrath as long is Joseph is there to help us.

Kelty412

Oct 31, 2016

No one likes buying a used car, but it's easy if Joe Scala works with you. Bought my third car from him yesterday. He let us know about the perfect car so we came in and tried it out. It wAs great so we had to negotiate a price. He is so fair and you walk out with a new car and the feeling that you got a great deal. Super knowledable and an all around great man. We will be back in a couple years!!!

Elmhurst Paul

Oct 30, 2016

Over my life time I have bought many used cars and had a Average experience at other dealerships. Then when I met Joe Scala and his team that all changed. Joe.is a straight forward person who delivers on all aspects of the business model. He makes sure that you happy throughout the process from beginning till the very end. He is very fair and takes the time to explain everything. You walk out driving a new car feeling good. Just over a year ago I had a major transplant and when I either saw Joe at the dealership or the one time in Lake Geneva he displayed a genuine concern For my overall recovery and happiness. This is not a trait that is overlooked. So when I want to service my cars or get a free car wash I stop by McGrath Lexus of Westmont where Joe is always willing to chat. I would like to thank McGrath Lexus for the experience that they provide. I always look forward to stoping by and seeing. Joe or dealing with my friend Casey Camosa in service.,-FsdqwfzKindness Regards,Paul Kelty

Tajammul Syed

Oct 27, 2016

He is nice person, good nature friendly behavior, looking good knowledge he is help loot to me, his customer service is awesome, in future I am going to buy more cars

JaneNora

Oct 26, 2016

This was my first car purchase and it was such a wonderful experience. Everyone I encountered at McGrath Westmont was very friendly and accommodating. It was such a pleasure working with Joe Scala. He is very knowledgeable and took his time explaining my purchase...no pressure whatsoever. Financing was a breeze. I'm looking forward to having my car taken care of by McGrath. Thanks again for your wonderful service!

prendergast, neil

Oct 25, 2016

I met Joe Scala through the Service Department, when it became time to update my vehicle there was a seamless transition from service to sales resulting in getting the vehicle that best fulfilled my requirements. Everyone I encountered was helpful and efficient I could not have asked for a better experience.

Sof123

Oct 20, 2016

The minute we walked in the excellent service began. Joe was on a call and he immediately hung up to take care of us even though the receptionist was barely asking how she could be of help. He was thorough, asked the right questions to know what to look for and was never pushy. I would highly recommend working with Joe. He was very accommodating even though we had to leave twice that day to take care of personal errands that couldn't wait. Patient, knowledgeable, great demeanor. Thanks Joe Scala! Also to Mike in Finance who was very efficient with the paperwork and explaining everything as well as the tech department for going over the features of the truck and setting everything up.

Tammys2013

Oct 20, 2016

Haven't bought a car since 2010 and was hesitant on the hassle, but Joe made this a very easy transition, I'm a very happy customer, it was quick and easy! Thank You

Scott & Julie

Oct 18, 2016

I've bought 10+ vehicles and never had a better experience or felt more comfortable with the entire transaction. I wasn't pressured and knew from the minute I met Joe that I was getting a fair deal and a quality product. I would recommend Joe to both my friends and family!

Anita Acosta

Oct 17, 2016

I found a 2016 Lexus RX 350 online, called McGrath Lexus for availability and spoke with Mel Owens. Mel was great, he had the car ready for me to see and test drive, of course diving the RX 350 was a overall experience! Mel answered all my questions and concerns, he was awesome and of course I bought the car. The demonstrating of the vehicle was a pleasantly unexpected experience. Mike Angello was also a great help, he worked very hard to find the best finance loan for me. I would highly recommend McGrath Lexus and Mel Owens to anyone looking for a great vehicle, awesome service and a outstanding car dealership with very pleasant employee's.Anita A.

BillW

Oct 16, 2016

The purchase of our Lexus RX 350 at McGrath was a rewarding and outstanding experience. Joe Scala, our Sales Consultant, was very knowledgeable and compared advantages, benefits and values of different cars. He was very thorough and direct "selling" Lexus and the dealership. It was a pleasure doing business with Joe.Before taking possession of the RX 350, Ben Kruchten took us through a tutorial of the car explaining all of the car's features and systems. Again, an excellent and thorough job and extremely helpful.The total sales and delivery experience would have to be rated as exceptional. I would highly recommend McGrath, and particularly Joe Scala, to future customers.

ballers

Oct 6, 2016

I went to McGrath Lexus of Westmont looking for a vehicle. I was greeted by Joe Scala. I explained to Joe what I was looking for and my budget. Joe found several vehicles that fit my parameters. The whole experience at the dealership and with Joe was painless and pleasurable. From the intial sales process through finance through demonstrating all of the vehicle's amenities, my experience was nothing short of spectacular. The entire dealership staff was respectful and great to work with. Great care was taken by everyone I came in contact with. The dealership is very comfortable and all the attitudes in the dealership are warm and faces are seen with smiles. I highly recommend McGrath Lexus of Westmont and highly recommend Joe Scala for your next vehicle purchase.

Michelle McMillan

Oct 5, 2016

I needed a car and Joe stepped up and showedme a great car in my price range. He texted me the pictures of the car before I came in to make sure if it was a car that I would like. I was greeted at the door by friendly faces. Joe is pretty straight forward guy. Made the whole process painless. The finance guy I dealt with was awesome also. Would buy my next car here.

Tirose

Oct 5, 2016

I bought a used Lexus 460sl from Joe. He was a pleasure to work with and made the process quick easy and efficient. I would recommend working with Joe on any car purchase

R. Reynolds

Oct 4, 2016

I went to Lexus of Westmont looking for a car for my daughter and was helped by Joe Scala. I had researched the vehicle I wanted and explained to Joe what I am looking for and the budget I had. I am in the military stationed at Fort Hood and Joe knew I only had a few days before heading back. I was perfectly fine with waiting on a purchase but Joe did a great job of making the price right and taking care of me as a military member. I want to say something about the experience I had with the dealership. Joe was great but what a supporting cast of people he has. I never felt pressured and was totally taken care of by everyone I came in contact with. The dealership is very comfortable from the nice layout to the breakfast/lunch bar in the main lobby. The attitude of everyone is "how can I help". I would highly recommend the dealership and highly recommend Joe Scala to help anyone with purchasing a new car.

LevyWG

Oct 3, 2016

BUYER BEWARE.I am a retired Air Force officer and a current government civilian employee that continues to serve our country. On Friday, 26 August my transporter arrived at the dealership to pick up a vehicle. While still in possession of the dealer (a dealer employee driving the vehicle) the vehicle was damaged and required body and paint work. As this is not what I paid for (a damaged and/or repaired) vehicle, I preferred to reverse the sale as I had never actually taken delivery of the vehicle. I was told by Mr. Geoff Pebelske that the only option(s) that I had is for them to fix...or not fix the vehicle...but, either way it was my vehicle (though I have never taken delivery of it). Since the accident at the hands of the lexus employee at the Lexus Dealership on Friday, 26 August, I made numerous phone calls and left numerous messages for Mr. Greg Luzinski, Mr. Geoof Pebelske, Ms. Maria Giampietro, and sent several text messages to Mr. Joseph Scala. During this time I have received only ONE response from the individuals mentioned above. And, that was to tell me that only option(s) that I have is for them to fix...or not fix the vehicle...but, either way it is my vehicle (though I have never taken delivery of it). Additionally, I filed a Better Business Bureau complaint against the dealer as well. FINAL response from this dealer being, "We have gone above and beyond for this customer. The car in is excellent condition. He received a great vehicle. We hope he enjoys it." The following is an excerpt from the complaint: 16 August. -- Was told by Mr. Scala not to send transport until he had confirmation that the USAA bank check had cleared.20-23 August. -- Sent text messages daily asking Mr. Scala, are we still waiting for USAA bank check to clear. -- Received no response until 541pm on 23 Aug.24-25 August. -- Requested Sales Manager information from Mr. Scala.25 August. -- Received management contact information at 343pm. -- Was unable to reach either Mr. Geoff Pebelske or Mr. Greg Luzinski.26 August. -- Received text from Mr. Scala to call ASAP because there was a slight problem with the vehicle.-- The vehicle had been in an accident while being driven by a Lexus of Westmont employee.26 August.-- Spoke direct to Mr. Pebelske. Was told that there were only two optionLexus of Westmont could repair the vehicle...or not repair the vehicle...but, either way the vehicle now belonged to me (though I had not taken delivery of it at time).27 August.-- Sent text to Mr. Joseph Scala stating do NOT repair the LS430 that was still in their possession (I had not taken initial delivery of the vehicle) until I had the opportunity to speak to an attorney.-- Sent e-mail to Mr. Geoff Pebelske and Mr. Joseph Scala stating do NOT repair the LS430 that was still in their possession (I had not taken initial delivery of the vehicle) until I had the opportunity to speak to an attorney.27-28 August.-- No response / Acknowledgement from Mr. Pebelske or Mr. Scala.28 August. -- Requested sales, legal, and accounting contacts at Lexus corporate from Mr. Joe Scala and Mr. Geoff Pebelske. No response / Acknowledgement received. 29 August.-- Sent e-mail to Mr. Pebelske and Mr. Scala stating that I had calls in to the Illinois Bar Association and a couple of attorney offices. I let them know that I anticipated initial consults my mid-week.30 August.-- No response / Acknowledgement from Mr. Pebelske or Mr. Scala.31 August - 3 September.-- Attempted to make contact with Mr. Greg Luzinski and Mr. Geoff Pebelske via phone (left voicemails) and with Mr. Joseph Scala via text.-- No response / Acknowledgement from Mr. Luzinski, Mr. Pebelske or Mr. Scala.6 September.-- I received a text from the transporter stating that he would be at the drop-off location (my residence) between 6pm and 630pm.-- Per the transporter, "The pickup was requested by the dealership after the vehicle was fixed. Jeff (Pebelske) was the one who authorized (release)...".BOTTOMLINE: All attempts to have any discussions with Lexus of Westmont were totally ignored. So, at this point, it appears that Lexus of Westmont, a dealer that has already proven to be irresponsible, dishonest and untrustworthy, would like me to take their word that no other damage occurred as a result of the accident that took place at their dealership with one of their employees driving the vehicle (before I accepted delivery of the vehicle). I was never given the opportunity to have the vehicle inspected after the accident and I was never given an inspection report of any type from the dealer certifying that there was no other damage. And, again, I point out that the vehicle was damaged and experienced diminished value prior to me taking delivery of the vehicle. The vehicle was repaired without my permission or agreement on terms of settlement. The vehicle was then rescheduled for transport and released to a transporter without my knowledge or authority. Luckily, I left the office at 5pm (just in time to receive notification of intent to deliver the vehicle in an hour). Even more so, was extremely lucky that I was actually in town and not on personal or business travel.Further, I may NOT have wanted Lexus of Westmont to perform the repair work as I have had excellent paint and body work completed on one of my vehicles at a local shop that does great work and provides excellent customer service. My preference would have been to have the gentleman here perform the repair work. If this is an example of "We have gone above and beyond for this customer", I would say again, BUYER BEWARE.

Danuta

Sep 27, 2016

Excellent experience with Vicky Janssen.This was my first time buying a lexus car from this dilership.Vicky was very flexible helpful and honest.She goes the extra mile for her customers.I couldn't be more satisfied with my car buying experience at McGrath Lexus .I would highly recommended Vicky Janssen.

KyleWilm

Sep 26, 2016

10/10 would recommend to friends and family. Buying my first real car, almost everyone was out to simply line their pocket and take me for a ride. With Casey, I had the feeling she care about me more than the sale. Not only that, but she made sure to follow up with me and make sure I still loved the car. She was honest and listened to what I needed and wanted in a vehicle to find me the perfect match The moment I drove off the lot with my car I knew I had made the best decision. I really do not know how to best describe how grateful I am that Casey helped me. My vehicle is not only my weekend get away, but also my professional lifeline. Everything about it has made my life easier. Thank you Casey!!!!

saheedt

Sep 26, 2016

I recently picked up a Used Mercedes G550 at the dealership, it was a very positive process for me as a buyer. I highly recommend Mr Joe Scala to anyone looking to do business at this location. He was very proactive while not to pushy like many other sales men, he did not tell me to much stories (some sales people tell you elaborate tales) about things I do not care about. I travel a lot and he made it very easy for me to come in and he had all the paper work ready for me to sign off so I can go about my Saturday morning. I spent about 2 hr at the dealership 9 am-11 am, which is pretty impressive if you have been through buying vehicle before. The team (Sales and Finance) were very respectful of my time. If I look to upgrade in the future I will look to do business with him again and that particular McGrath Westmont location.

Steve F.

Sep 26, 2016

Had the pleasure of meeting Justin before we entered the building, He was informative, patient and extremely friendly. Passed us to Michael in finance area who was also fantastic. Wonderful experience from beginning to end.

Patti75

Sep 23, 2016

Vickie and Greg were wonderful to us. Vickie was so helpful and accommodating. She and Greg showed great teamwork and both helped us get the deal we wanted and worked so fast to do it! It's was so nice to not have the going back and forth sales game that I have dealt with in the past when purchasing a car! Won't ever go to another dealership.

Rochelle

Sep 23, 2016

We recently purchased our third vehicle from Casey. Each experience has been top notch. Casey listened to our needs and put us in the perfect vehicle each time. She has gone above and beyond during the sales process and in the follow up after. We wouldn't go anywhere else to purchase our next vehicle!

ray1500

Sep 21, 2016

I have been to your dealership several times and have enjoyed working with Casey. She is very knowledgeable. She was persistent with out too much pressure and found what I was looking for. Look forwarding to coming in for a wash!

gabyj

Sep 21, 2016

I am a first time Lexus owner and thank Casy Baca for making me feel comfortable and confident with my decision. She has turned me into a loyal customer because of her abilitiy to be honest, make me feel comfortable and have this purchase be as seamless as possible. She is definitely an asset to the McGrath team!

zoki99

Sep 20, 2016

Casey Baca is amazing!!!! This process of car buying is very daunting but Casey made me feel extremely comfortable. I will definitely be making my next purchase with her!!! McGrath is very lucky to have her!!

jlc

Sep 19, 2016

I love my Lexus IS, Christi Brooker took amazing care of me during the entire purchase, she is fantastic. Christi helped me make a wonderful decision, the entire experience was effortless. Going back for service appointments are a pleasure, I have referred Christi and McGrath to several of my friends and family.

Joe

Sep 18, 2016

Joe was attentive and reliable to our requests from our first discussions which made this new car purchase a great experience including the finance transactions with your finance manager Aldo. After the transaction was complete, Joe has also continued to follow up with us on another request for 2004 to 2005 Lexus RX.

2016LexusGX460

Sep 16, 2016

My experience with Casey was a winner. She listened to my needs, researched the inventory and delivered options to choose from that best suited my family's lifestyle. She was patient, knew the products inside and out and I felt comfortable trusting her judgment and recommendations.

joyce

Sep 16, 2016

I was sooo happy with Glenn Ginter, the sale went so smooth and we just love the car, it is everything he said it was. I tell everyone about the service there--thank you

New car owner

Sep 16, 2016

I had the best experience with Glenn Ginter. He was very polite and relatable. He got straight to business of what I wanted which I loved. I'm so happy with my car. It was smooth sailing all the way. Thanks Glenn for making this a good experience!

carowner5

Sep 15, 2016

Casey went above and beyond to help us find the prefect car for our family. she instantly made us at ease and her knowledge, and professionalism is unmatched. We won't buy a car from anyone else.

cathyhofmann

Sep 15, 2016

Casey Baca was incredible. She made our experience simple, quick and very easy. She was focused on listening on what we wanted and she laid out our options with perfect detail. We will only buy with Casey!

Jennifer

Sep 15, 2016

Casey gave us the best car-buying experience we ever had! It was easy, fun, and did not end when we drove off the lot. She has continued to take care of us any time we come in. If she notices we are in the building, she makes sure that we are getting whatever we need and in a timely fashion. It is tis kind of service that will keep us coming back to buy our future cars from Casey.

Amanda

Sep 13, 2016

This is our second purchase from Lexus of Westmont and we are so happy with the service. Joe Scala is exceptional to work with and always a pleasure to see. Everyone we work with has been very professional and friendly. The finance team was also great and quick.

Wegobball53

Sep 12, 2016

This was my first experience buying a car at a dealership and Casey made everything really easy. I wasn't sure what to expect but I was thrilled to have Casey as my sales lady. She understood my needs and limitations and took the time to go through everything with me. Her service is great and she helped me get the car I wanted. I would recommend her to anyone looking for a car and will definitely go back to Mcgrath Lexus in Westmont to buy a car from Casey next time I am in the market for one.

PB123

Sep 8, 2016

We really liked working with Casey. She is a true pro and served us great. She answered all of our questions and helped us make a complex decision in record time.We look forward to purchasing our next vehicle from Casey!

SB

Sep 8, 2016

We were thrilled to have Casey Baca as our salesperson when purchasing our Lexus at McGrath in Westmont. She was understanding of our needs and willing to take the time to go through all of our options. Once we found the car we were looking for, we appreciated her straightforwardness and honesty when agreeing on the price. The process was simple, the service was exceptional and we were out the door with our new car in a short amount of time feeling great about our purchase. I highly recommend McGrath Lexus and Casey Baca!

emfitzgerald

Sep 6, 2016

Casey helped me get my first Lexus and I can't believe how easy she made the process. She was extremely punctual, easy going, and honest when it came to getting everything done. I am so fortunate to have had such an amazing experience. I would recommend Casey to anyone looking for a car!

HenryJames

Sep 6, 2016

Casey is knowledgable, helpful, and a pleasure to work with. We felt comfortable that we were in good hands, which is especially important when buying pre-owned. We could not have been happier working with her.

Caleb Catalano

Sep 3, 2016

When I arrived at McGrath Lexus of Westmont I was approached by a salesmen named Justin Storandt. Justin made my entire car buying experience quick and easy. He never pressured me, and he made sure I had every piece of information possible about the cars I was interested in purchasing. The entire experience was enjoyable and stress free. Justin is one of the finest sales representative I've encountered In all my years of automobile ownership. These are the type of employees companies should build their business around.

drod1153

Sep 3, 2016

Excellent staff all around. A great experience. Treated with the utmost respect. Highly recommended. The sales process went very smoothly and there was no haggling with the price. I said what I was looking for and they made it happen.

Co Hodge

Aug 30, 2016

Casey Baca has sold me two Lexus RX350's in the last year and I won't buy from anyone else! I couldn't be happier that she was the sales person who helped me the first day I walked into McGrath. She is honest, professional, and knowledgeable. She was patient and took the time to work with me and help me through the entire process. Casey has gone far beyond the expectations I had in buying a car and she is the reason I will continue to come back time and time again. She is the best at what she does and I have complete confidence in her! I have and will continue to recommend her to my friends and family. As always, a huge thank you to Casey!

Happy

Aug 30, 2016

Very happy with the buying process. Very happy with the vehicle. Very happy with the dealership. Not happy with the 25 word minimum. Good Bye

jennap12

Aug 30, 2016

Casey sold me my very first beautiful lexus. Not only did casey take a few days to work with me she evaluated my everyday life to see which lexus car would not only be perfect for me but a Money saver with gas and miles. Casey truly goes the extra mile for her costumers! I would never go to anyone else and would recommend her to my family and closest friends. She is very knowledge about every car she sells and takes all the time that her costumers need (which is very comforting) to know that she is not out just to sell you are car but to pick just the right one that suits your lifestyle.

NG

Aug 30, 2016

Casey Baca is honest, dedicated and a true professional. She is honest and extremely knowledgeable about every car's condition and value. She gets the best deal and car for her clients and works extremely hard to make it happen in your best interest. I have bought many cars mostly from Lexus of Westmont, and there isn't anyone else I would go to to get the best car and the best price. After the deal was over and we traded in our old car for the new car, most sales associates consider their job done, not Casey. She set up our technology meeting, helped us unload our belongings, entertained our 3 kids while we met with the finance consultant and went beyond our expectations with her care for EVERY detail. She is simply outstanding. Thank you, Casey

Satcar

Aug 29, 2016

While picking up our Lexus, saw Pearl Opal hybrid with the help of Mr. Scala and the Team we traded up. Everyone was professional, courteous, and efficient.

MikeBaroni

Aug 27, 2016

Casey was a fantastic salesperson who was completely honest about both price and the condition of every car. Her knowledge of the vehicles went well beyond our expectations. She was very flexible on pricing, without giving everything away. We came away with a beautiful vehicle that had much lower milage than expected and Casey led us through the entire process easily and happily. She was a delight to work with and we look forward to many more car-buying experiences with her in the future. Thanks Casey!- MB

Lexusis250

Aug 27, 2016

Justin is a great salesman. He was truly concerned for me to get what I wanted from our deal. and he made it happen. He answered all my questions and was polite and courteous. Very professional

Lisa Savegnago

Aug 25, 2016

Those are the words that I have chosen to describe our experience with McGrath Lexus of Westmont. Joe Scala made the whole "car shopping" ordeal non-stressful, fun, and relaxing. I appreciated his kindness and understanding.

Laurie Koshgarian

Aug 24, 2016

I recently had my car totaled, a Lexus RX400h, and came to Joe to see what he had. Right away, he knew what would fit me. A 2013 had just come in, low mileage, beautiful color. In less than 1/2 hour, I had made the decision to buy the car. Came in a couple of days later and found a ribbon on my new car, thanks to Joe! They treat you special at McGrath, and Joe Scala is one that does it the best!

Jewels

Aug 20, 2016

Joe was great! He went above and beyond to get the deal done. He was in constant communication about additional information and answering any questions I had. He was very upfront and honest. I would definitely buy another car from him.

ED SULLIVAN

Aug 18, 2016

I first spoke to Joe Scala over the phone to inquire about a certified NX 300 hybrid. Joe welcomed the opprotunity to work with me over the phone since I live out of state in Indiana. Joe was very professional and went above and beyond as he patiently answered all of my questions and work through the majority of the details of our purchase before I even left my house. When I arrived in town I couldn't help but be impressed by the quality of the dealership and the service I received. Both Joe and McGrath made the purchase of our first Lexus a great experience. Thanks again Joe.

bevs

Aug 15, 2016

Mine is the 3rd Lexus our company has purchased, all from Joe Scala. I love my red GS350 FSport! Joe was wonderful to work with; always looking out for my best interest. He knew what I wanted, found it, negotiated the trade and got it to us - all within 48 hours! He went above and beyond to ensure our satisfaction. Thank you Joe!

Swimgal79

Aug 5, 2016

We had a great experience working with Joe Scala for Our Certified Pre-Owned Lexus. We will definitely return to McGrath Lexus and Joe for future car purchases.

Misskk

Aug 3, 2016

Working with Joe Scala makes buying a car a great experience. This is the 5th car we have purchased from McGrath Lexus, always working with Joe. He is the reason we are repeat customers!!!

RC

Aug 2, 2016

I really appreciated the extra effort Joe made to understand what I was looking for. He is thorough, and I feel that I am working with someone with a lot of integrity. I would definitely recommend that someone should work with Joe Scala.

donald123

Aug 2, 2016

I had purchased a Lexus from Joe Scala in 2012. When it came time to purchase another Lexus, Joe was the first person I called. Joe is very knowledgeable about the product he is also very patient with his customers. Joe is not pushy and very much wants you to be satisfied with your purchase. I hope Joe continues to work at McGrath Lexus for a long time. Overall my experience at McGrath was wonderful from Joe to the finance person Aldo Datoli and everyone in between. This is a dealership that treats people with respect. Everyone says hello and asks if you are being helped.

Londonbetty

Jul 26, 2016

Joe Scala helped me find my dream RX - Joe was transparent and did not apply high pressure sales technique. Joe wanted me to be happy with my purchase, which is why I have returned for the 4th time. Joe I love driving my RX450 - thank you.

Luckylady53

Jul 25, 2016

The people , Mike Connery and Joe Scalla were low pressure but very helpful. I learned a great deal from both sales and finance experts .They knew the stock available and answered all my questions about finance and the model I test drove. The cafe was also a treat as I had been to other dealers and was famished. Delicious sandwich ! Thanks

gameshowguy

Jul 24, 2016

This was my first time buying a lexus from this dealership. Casey was extremely helpful and knowledgable about the vehicle. . She is the best !!!! I would recommend this dealer to anyone.

Heather Van Der Male

Jul 12, 2016

This was my first experience with McGrath Lexus and I'm sure it won't be my last. Joe Scala was top-notch and not "sales-y" at all. He was up front about all costs involved and worked with us to fit my beautiful car into our monthly budget. The dealership itself is gorgeous and feels really opulent, yet homey at the same time. Thanks for the great experience! I will definitely be telling my friends.

P

Jul 12, 2016

This is our 6 vehicle purchased from Joe Scala at McGrath and each time the experience gets better. He has mastered the ability to find us the exact model we are looking for and made the buying process hassle free. I am a customer for life with Joe!

Wayne & Donna

Jul 4, 2016

After doing my usual over-the-top research, we decided on buying a new 2016 RX 350. Went to a local Lexus dealer and were less than impressed. Then tried McGrath Lexus of Westmont based on a friend's recommendation. We worked with Art Kuhl - what an awesome experience! Art is very knowledgeable and helpful, and really enjoyable to work with. He was never was pushy and always made us feel like he was working for us to ensure we found the exact vehicle we wanted. When it came to negotiating "the deal" we had TrueCar pricing info. Art / McGrath gave us a very fair deal based on TrueCar pricing. No gimmicks, no add-ons, no hassle . I'd recommend Art Kuhl / McGrath to anyone looking for a Lexus - you won't be disappointed. I wish all sales consultants were this customer focussed - and fun to work with.Aldo Datoli helped us with financing, what a breeze. He made the usual paperwork shuffle seem fun. And Bob Cowden is a blast to work with in getting to know all of the tech equipment that is in the RX. Work with Art and his team - you will truly enjoy it. (The RX is incredible - best vehicle I've ever had in 48 years!)Thanks Art!

Kathleen Porter

Jun 30, 2016

Sales force professional and friendly at the same time. Joe Scala our salesman made us feel very comfortable. We brought a 2015 Lexus RX350. I really appreciated the tech support from Ben Kruchen. Not only was he very clear in his explanations, but I really appreciated his patience.

Mary K.

Jun 28, 2016

This is my second pre-driven RX at McGrath Lexus at Westmont Joe Scala was wonderful as he understood I was in a hurry and helped us go through the process quickly and efficiently. I would definitely recommend my friends and family to go this dealership and work with Joe.

Scott Swing

Jun 16, 2016

McGrath Lexus of Westmont had a 2014 Passat for sale. I was interested in the car and Joe Scala was more then helpful. We were able to work out a price before I went down since the car was two hours away. He was very honest and even sent a video and highlighted the flaws. Once I drove to the dealership, everything checked out and I purchased it that day. About Five days later I went back down to pick up the vehicle since it had body work done to it. The whole time the staff at McGrath were professional and polite. I truly enjoyed my car buying experiance.

Berg1966

Jun 15, 2016

I just purchased a pre-driven SUV with the much appreciated assistance from Joe Scala. I had been looking for a pre-driven SUV and happened to see one on the dealer website. Joe Scala contacted me and completely understood what I was looking for and wanted in a vehicle. He offered his advice and recommendation on a vehicle that just came in on a trade-in. After the test drive, I knew it was the perfect vehicle for me! Joe listened, didn't pressure the sale, and was courteous and friendly throughout the entire process. McGrath Lexus and Joe Scala have certainly made a lasting impression on me! I will definitely recommend both to my friends and family.

Jamie Pisano

Jun 12, 2016

I have now purchased 4 pre-driven cars from McGrath. I always deal with Glenn Ginter, as he is laid back and never sells with pressure. My overall experience with McGrath is superior and I truly trust the people who work there. Buying a car can be intimidating, but I feel very comfortable when dealing with Glenn. I appreciate the honesty and friendliness of the service department too if I ever need additional work done.

strewski23

Jun 8, 2016

Casey was helpful in finding us the right car for our family, and worked together with Mike Agnello in finance to find us the best scenario for leasing.

doubles

Jun 4, 2016

Joe Scala and his associates did their usual great job. This is not our first purchase from Joe and probably won't be the last.

friar

Jun 4, 2016

visited because of walk in service need (key) month earlier...looking for low miles pre own....Mr.Scala found attractive option ...worked out a deal the next day...no pressure...would recommend.....very nice service people.

Tasos1

Jun 3, 2016

Joe Scala was a true professional. I received a great deal on a new Lexus vehicle in a fast, friendly and efficient way Definitely recommend!

dlcooper

May 31, 2016

Joe and Tracy thank you both so much for helping us purchase a car for my daughter's birthday. This is the second car I have purchased from Joe and based on our history with Lexus there will be many more to come. The presentation and set up for my daughter's car was amazing and it truly made a memory she will never forget. Thank you for coming in on your day off to deliver the car to her. It was a great day for all of us. Thanks to McGrath for going over and beyond our expectations!!!

S7350

May 27, 2016

Second time purchasing a vehicle from Joe Scala. Wonderful to work with. Very respectful and courteous of my needs. Would definitely recommend him and the beautiful dealership to family and friends.

bob77

May 26, 2016

Joe Scala handled our needs with respect and courtesy, unsurpassed! He was referred by my wife's cousin, who has bought from Joe prior. We are glad we decided on the exact car Joe had recommended, with no regrets! Will recommend Joe to others looking for a quality vehicle as well as quality experience!

Brownwoolf1

May 25, 2016

He made buying my first car amazing and affordable, helped me and my grandfather a lot! He made our experience amazing, very friendly, very social, and very helpful!

shelley123

May 25, 2016

The best customer service I've ever experienced.. Joe Scala was extremely professional, friendly and courteous.I left there feeling I had the perfect car for me! I will recommend friends to call Joe, for an amazing car buying experience!

Brian

May 24, 2016

Went in to view a few possible options with sales agent, Joe Scala and left a few hours later with the perfect vehicle that met all my expectations. Joe made it a pleasure to buy a car. He is not only knowledgeable and professional, but has a great sense of humor and knows how to put one at ease. He walked me through the process from start to finish. I will definitely recommend him to my friends.

HAPPYGRAMMY

May 23, 2016

MY EXPERIENCE AT MCGRATH LEXUS AND JOE SCALA WAS VERY ENJOYABLE. JOE WAS SO VERY COURTEOUS IN EVERY RESPECT - AND WAS ABLE TO FIND THE PERFECT CAR FOR ME. I HAD NEVER PURCHASED A CAR ON MY OWN SO I WAS VERY NERVOUS. JOE WAS VERY KNOWLEDGEABLE AND MADE ME VERY COMFORTABLE. I WILL RECOMMEND YOUR DEALERSHIP AND IN PARTICULAR JOE SCALA TO ANYONE I KNOW WHO IS LOOKING TO BUY A CAR.

jay12186

May 17, 2016

Joe Scala made this purchase an enjoyable experience. He picked out the right car for us before we even arrived. He was very professional and knowledgeable. I never enjoyed buying cars because of the pressure applied by salespeople. Joe did not pressure us at all. He did a wonderful job.Aldo worked with us on the paperwork and found us great financing. Jimmy did a great job explaining the details of the Lexus. Both were very professional and helpful.An excellent experience.

Lamb Sr.

May 10, 2016

The best customer service I've experienced period. Joe Scala was very professional, friendly and courteous. I highly recommend them for your automobile buying experience!

Roger123

May 9, 2016

I purchased a 2013 Lexus IS 350C in April, I worked with Paul Stewart and was very pleased with his professionalism, friendliness and follow through. I would contact him again for my next car in a heart beat!

golden girl

May 5, 2016

our salesperson knew what kind of used car we were looking and called us as soon as he heard of one being turned in. It turned out to be a great purchase.

GuzmanCC

May 5, 2016

Everything was fine with finding the perfect vehicle (Chevrolet Tahoe) for us and the loan approval. Once the purchase went thru I took the vehicle home but I was supposed to get vehicle matts order here we are 1 year latter and I never received them also I call several times and spoke to Jeff Walker and I got nothing but excuses once I look over my paperwork so I can file a report am as missing the sold as is document that is the said what I entitle to them. Then I call and find out he no longer works there so I try to talk to the use vehicle manager more than one time and never once he try to call me back or get in contact with me so This what I can tell you do not sign any documents or do not take the vehicle until you have what they office you. I am really disappointed

MarkP

May 5, 2016

Excellent friendly service in a most professional atmosphere. I was kept in the loop every step of the way and all my needs were met.

SteveC

May 3, 2016

Paul Stewart contacted me in minutes in response to a inquiry I made through a web site. My wife and I made an appointment to see several RX-350 models I had identified through online research of the impressive inventory available at McGrath Lexus. Paul was extremely courteous, helpful and honest in discussing the cars we were looking at. We found a beautiful certified RX-350. My wife loves it and so do I.

Patricia

Apr 23, 2016

Art Kuhl is a knowledgeable, respectful, and friendly agent. I just purchased my car from him. He made my purchase a pleasant experience. I highly recommend Art Kuhl as an agent to contact for helping you make your decision on purchasing your next car.

Kamehameha052287

Apr 23, 2016

I had a great used car buying experience. I called about a used vehicle and spoke with Joe Scala. I told him the vehicle I was interested in and he made sure it was available and set an appointment with me. When I arrived he had the vehicle washed and waiting for me. We went for a test drive and when we got back he started the paperwork on my trade. While I waited for that and other paperwork to be completed Joe bought me lunch at the cafe inside the dealership! I was very impressed. By the time I finished eating the paperwork was done. We finished the financial details and I was on my way. Overall I had a great buying experience at McGrath Lexus of Westmont. I would shop here again and recommend it to my friends and family.

Khateeja Ahmed

Apr 5, 2016

We saw a used car on the online inventory and called to make sure it was still available. Joe emailed back and had the car ready for us when we showed up. We showed up 8 minutes before the dealership closed and fell in love with the car instantly. It was Saturday night and Joe was about to go celebrate his wife's birthday but he took the best care of us through the entire car buying process! He was there till we drove away with the car.He handed us over to Mike to finish out the financing portion and everyone was literally the nicest people ever! They all stayed and we kept apologizing for keeping them after and they made us feel like we were silly for apologizing. We had previously purchased my mom's car from this dealership and I can guarantee all future cars will be purchased from here as well! Thanks! :)

Krystyna Vavra

Apr 1, 2016

Went with my family to test drive and purchase an RX 350. Joe is a pleasure to work with, friendly, knowledgeable, and made the process fun for the whole family! We look forward to working with Joe again and recommend him highly!!

alink50

Mar 29, 2016

We arrived at the Westmont location to look at a pre-owned Lexus around 6:20 PM on 3/28/2016. We had a meeting setup with Justin Big J Storandt (Yes, this was actually on the office name-plate). Upon arrival, we were told how lucky we were that we arrived a little early since there was another family trying to look at the same vehicle. Sure, we thought, just another sales tactic. The test drive was great, the car was in good shape and we decided that we wanted to see what kind of deal we could negotiate for the car. The usual tactics ensued; talking to the sales manager, stalling to make you wait, telling us how great the car was, yada-yada. After about an hour and a half in the dealership, we were going over the trade-in details and were asked what we were looking for from our current car. After more deliberations and stalling, the sales manager (Geoff Pebelske) came back and said that we were too far apart on the trade-in. While thinking that we were actively negotiating a deal and that we would meet them somewhere in the middle, we noticed that a few offices down where a family was completing paperwork on a deal. This seemed to confirm our thoughts that the other family was just a negotiating tactic. So after a few more minutes of hanging around waiting for an offer for our car (Which had never even been looked at), Geoff the sales manager walks up and again states how far apart we are on the trade. We then ask Justin the salesman if the car had been sold, to which he replied yes. So at this point we were in the dealership for over 2 hours negotiating for a car that was being sold to someone else at the exact same time. I mean, how crazy is that? Who does business that way!?!? And after seeing how upset we were and telling them that we are giving them a poor review, Justin had the nerve to offer a tank of gas as compensation. In his defense, he at least seemed embarrassed by this whole situation. Geoff on the other hand told us that this is the auto industry and left it at that. No sign of remorse or conscience. Needless to say, we will never, EVER be shopping at ANY dealership with the name McGrath on it.

alink50

Mar 29, 2016

We arrived at the Westmont location to look at a pre-owned Lexus around 6:20 PM on 3/28/2016. We had a meeting setup with Justin Big J Storandt (Yes, this was actually on the office name-plate). Upon arrival, we were told how lucky we were that we arrived a little early since there was another family trying to look at the same vehicle. Sure, we thought, just another sales tactic.The test drive was great, the car was in good shape and we decided that we wanted to see what kind of deal we could negotiate for the car. The usual tactics ensued; talking to the sales manager, stalling to make you wait, telling us how great the car was, yada-yada. After about an hour and a half in the dealership, we were going over the trade-in details and were asked what we were looking for from our current car. After more deliberations and stalling, the sales manager (Geoff Pebelske) came back and said that we were too far apart on the trade-in. While thinking that we were actively negotiating a deal and that we would meet them somewhere in the middle, we noticed that a few offices down where a family was completing paperwork on a deal. This seemed to confirm our thoughts that the other family was just a negotiating tactic. So after a few more minutes of hanging around waiting for an offer for our car (Which had never even been looked at), Geoff the sales manager walks up and again states how far apart we are on the trade. We then ask Justin the salesman if the car had been sold, to which he replied yes. So at this point we were in the dealership for over 2 hours negotiating for a car that was being sold to someone else at the exact same time. I mean, how crazy is that? Who does business that way!?!?And after seeing how upset we were and telling them that we are giving them a poor review, Justin had the nerve to offer a tank of gas as compensation. In his defense, he at least seemed embarrassed by this whole situation. Geoff on the other hand told us that this is the auto industry and left it at that. No sign of remorse or conscience. Needless to say, we will never, EVER be shopping at ANY dealership with the name McGrath on it.

jstreeter

Mar 29, 2016

Joe Scala is professional and friendly and has always exceeded our expectations! We are very happy with our Lexus cars over the many years! I would highly recommend Joe Scala at McGrath to anyone looking for a new or used Lexus! Mike Connery in finance is friendly and always helpful in making sure that we are given the best approach when it comes to financing!

Thanh Nguyen

Mar 28, 2016

Went there to purchase my Lexus LX570 that I had reserved over the phone with Joe and he helped me through the process of purchasing the vehicle through my bank and the deposit. Smooth and no hassle at all!!! The whole family went down to the dealership and had a wonderful time. The drive was long, but the hospitality was top notch.

Favored1

Mar 26, 2016

The staff at McGrath Lexus was very friendly and knowledgeable! It was a pleasure purchasing our (preowned) Lexus at this location. I can't say enough good things about this dealership and its wonderful staff!

peach64

Mar 24, 2016

The service was excellent. Casey sold me my first Lexus . Then my husband went and get a car from her. Now I'm buying a Suv. Mike was excellent. I love doing business with him.

richway

Mar 17, 2016

From the time we walked in we felt welcome. Joe Scala was are salesperson. We were interested in several used vehicles and Joe helped us to make a well informed decision with side by side comparison on paper and by bringing the vehicles to the front door. He was very patient and knowledgeable. We really felt that he helped us get a great deal and great car. Everyone was very friendly at McGrath Lexus Westmont. Great experience!!!

kro,sue48

Mar 17, 2016

This has been my third experience at McGrath Westmont and I must say the experience is always positive and increases each time. Casey Baca was my sales associate and possesses not only the ability to explain the features of the vehicle of interest but also create a pleasant, calm and cheerful atmosphere. I would not hesitate to recommend McGrath or Casey to family and friends.Sincerely-Sue Krochmolny-Beuttas

Broncos win

Mar 14, 2016

Joe Scala was great to work with. He was direct, polite and easy to work with. I will recommend him and the dealership to friends and family. It was one of the easiest experiences I have had purchasing a vehicle.

John Obrochta

Mar 13, 2016

Lexus is a awesome car, I own two but beware buying from westmont service sucks after you drive off the dealership lots but I guess that's everywhere, I am still waiting on a response from top management, so I will continue writing bad reviews about the westmont Lexus location since they don't like to respond to my concern.

Happy Customer

Mar 8, 2016

This was not my first car but it was my first car purchase and Joseph Schala made it a wonderful experience. He was very patient and addressed all my needs and concerns. The RX350 that selected was the perfect match for me. This was the best car buying experience of my life!!!!Thank you McGrath Lexus of Westmont!!!

Chip Wood

Mar 7, 2016

In my search for my next vehicle i drove acura, audi, bmw, and Lexus. Once i decided ivwanted a lexus i did a search and found the unit online at McGrath of Westmont. From the moment Joe Scalla responded to my email request i was treated with courtesy, professionalism, and expedience. Joe was great at getting me the details needed to make the purchase without driving the car, as i was 200 miles from the dealership. Lexus is a great brand and the L certified program gave me the confidence to buy. Joe and his team made it an enjoyable experience.

arij24

Mar 1, 2016

I recently bought a vehicle as a trade-in deal. I have to say working with Joe Scala made the process an easy and smooth transition. I explained what I wanted and that's what I got. He also went above and beyond to make sure I was comfortable while I waited. I would definitely recommend this dealership to anyone looking to buy!

Bahar

Feb 29, 2016

I would recommend Joe very highly to anyone who would like to purchase a car. He's very professional, honest and goes the extra mile all the time. We have purchased our last two cars from him and intend to purchase all future cars from him!

Delilah

Feb 29, 2016

Had an awesome experience with Joe Scala. I was in the market for a pre owned vehicle, and Joe walked me through the process. Joe was straight forward, knowledgable, and very helpful as well. Mike Agnello was my finance person he went above and beyond to get me the best rate possible. Thank you for the great experience. I would definitely recommend going to McGrath Lexus of Westmont

WayneS

Feb 26, 2016

Gary Fuller was very knowledgeable and let us test drive the ES350 and a Hybrid we settled on the Hybrid and from that point on everyone we came in contact with was just great.

LO

Feb 24, 2016

Joe Scala was very professional, and pleasant to do business with. Joe made the car buying process Seem so easy and relaxed. He was very informative and attentive. Thanks Joe!!!

drod

Feb 23, 2016

Joe Scala is an excellent sales consultant that I would go back to again. This is the 2nd car I have purchased through Joe and he is always very professional and makes the entire process very comfortable.

Godfather

Feb 22, 2016

Buying a vehicle at McGrath Lexus IS a pleasure and Joe Scala makes it even better. The process is smooth and efficient, and everyone there makes you feel as comfortable as possible throughout.

jordan9097

Feb 22, 2016

In November of 2015 I purchased a used Volkswagen Passat from McGrath Lexus of Westmont. Gay Fuller was my salesman. I had been looking for this particular car for quite some time and found it at McGrath. Inquired about it and Gary contacted me. I live in Iowa and drove 3 hours to get to the dealership to look at and ultimately purchase the car. One of the big selling points to the car that really reassured me is that Gary told me that I had a 3 month warranty on the vehicle that if I found anything major on the vehicle. 2 of my friends that came with me also had heard him mention that. After I purchased the car and made the 3 hour drive home, I had a check engine light come on. Took it to my local mechanic and he said that a timing issue was occurring on the car and said it could potentially be very serious. The day after I purchased the car I called Gary back and told him and he said that my mechanic was wrong and that all it needed was an oil change. (my mechanic laughed at that). I continued to drive the car for about a week and took it to another well known VW dealer in the area and they confirmed the same thing my mechanic said about the timing issue and said that it was going to be very expensive to fix. I even had the VW dealership call and talk to Gary and Gary argued with the service tech about the issue(his arrogance was really shining now). I talked to the used car sales manager(Geoff Pebleske) and he said that he would agree to look at the car but I would need to get it back to westmont. My VW dealer told me not to drive the car that far that I could potentially blow the motor up. So I paid the money out of my pocket to trailer the car 3 hours. McGrath gave me a loaner for 3 weeks. so after 3 weeks I returned to pick up my car again and found out all they did was an oil change on it... Hmm a 3 week long oil change? sounds sketchy. after I got the car back I had the check engine light come back on just like previously. this time when I called the dealership Gary stopped returning my phone calls. the Used car sales manager stopped returning my phone calls. I even called once and talked to a different manager who said he would look into and get back to me. all of this is about early January of 2015 that these phone calls are occurring. (only one month into my supposed warranty). I took my VW back to my mechanic and told him with my newborn child coming within a month that I need this car fixed. So after him having it for a month and almost $2000 in repairs, What had happened is the bolt on the oil pump which is in line with the timing chain had loosened. Luckily the bolt didn't fall all the way out or else I would have had to buy a whole new motor for the car. I still have the parts that my mechanic took out and you can tell that the bolt that was the issue had been loose for a while because of the wear marks on the threads. the car was a ticking time bomb and I have no idea how it didn't explode. I will admit that when I purchased the car I was so very impressed with McGrath Lexus of Westmont. On my drive home I was actually excited to purchase another car from them and I had such an amazing experience. But after being lied to by Gary, and 2 other managers I cant even believe a company continues to do business like that. Gary kept bragging to me about how good of a salesman he is. Well I guess when you tell straight lies to customers faces then I guess it would be easy to sell cars. I'm a mechanical guy myself, I realize you can't foresee issues like this. It was a coverup from day one. I didn't even make it home before the check engine light came on. so they had to of known when I bought the car. I would have been more than happy to even work out an agreement with McGrath but that's hard to do if they don't ever call you back and honor anything that they are saying. all in all I will never be going to back to McGrath Lexus of Westmont. Biggest mistake I did was even walking through the front door

Roll Tide

Feb 22, 2016

I recently came in on Friday for a car wash and while in the dealership I noticed a beautiful 2016 RX350. I instantly knew it was the right car for me and my wife. Joe was able to structure a fair deal on our trade-in and worked very hard to get us in the car and out on the road in very short order. The whole team at McGrath is awesome at what they do and Joe has been my go to guy for a long time. Nice work Joe!

fd

Feb 20, 2016

In 2007 I bought pre-owned Lexus RX350 (with 10,000 miles) from McGrath Lexus in Westmont. Since my work requires me to drive many miles a day, and also having back issues, this car gave me a very comfortable ride, and I absolutely loved it. After 7 years and many miles, I decided to trade it in for a new one.I went back to McGrath Lexus. Sales rep Justin Storandt showed me their pre-owned inventory and we came across 2014 Lexus RX350 with only 6,000 miles. I asked number of times if this car still has a comfortable ride, since I still drive a lot for work and still have back issues. I was guaranteed by Justin and his manager Geoff Pebelske that it is exactly same car. It was not an easy decision, because the car was $40,000 (more than I wanted to spend). But since I was guaranteed that it will have the same comfortable ride, I bought the car.After just a few days of driving, I noticed that the car was driving very differently than my old one. The ride was much stiffer. My back and wrists were hurting within few days due to all the vibrations in the car. I went back to the dealership and was send to the mechanics to take a look. I was in shock when mechanics told me that the car I purchased is nothing like my old one. It has been redesigned in 2009, with a truck like ride. They went over all the changes that make this car to have a much stiffer ride.I went to speak to Justin about what happened but was told that the deal was already done and nothing can be done. I tried to speak with Geoff and he refused to see me, saying that nothing can be done.I am not in the position to waste $40,000 on a car that does not surve its purpose. And I really did not expect Lexus resort to lying to make a sale. I believe dealership should be held accountable for their actions. But the only things that I have been offered is a free car wash.

gbdds

Feb 16, 2016

I recently worked with Joe Scala to purchase a Lexus LX570. I reside in Arizona which makes such a purchase more difficult. Joe is an outstanding representative and exceeded my expectations regarding every aspect of the sales experience. He is prompt, meticulous and thinks of everything. I would recommend Joe without reservation if you are in the market for a luxury vehicle.

marilyn112

Feb 16, 2016

I just want to write a review about my experience at McGrath in Westmont. I received the best customer service from the time I stepped in McGrath. My salesman Justin was great. He was friendly and very knowledgeable about the vehicles there & and what was available. He made me feel very welcome. Also, Mike Agnello was great as well. He really put together the best financial package for me. Although the process was lengthy these guys made it all worth it. The customer service at McGrath is the best in town!!!!!

Docloc

Feb 13, 2016

Recently I was in the market for a new car. I looked at BMW, Mercedes, Porsche, Jaguar, Audi and Lexus. By far my experience at McGrath Lexus in Westmont , IL was phenomenal when compared to all the others. In the past I have bought cars at all the above dealerships but the Lexus experience was so good that it will be hard for me to go anywhere else in the future.

moiragilroy

Feb 1, 2016

I purchased my first car on Saturday at McGrath Lexus. I called Joe because I heard that he was the best, and he exceeded my expectations. He spent numerous hours with me going over the details of the cars and taking the time to find me the perfect car. He worked with my price range and made sure my car was safe and applicable to my lifestyle. I really appreciate all of his patience and time. I would recommend him to anyone! All the Lexus services were great as well.

Bouch

Jan 31, 2016

I found the experience to be simple and transparent. Joe and Tracey were upfront fair and Ray to deal with. The finance team of Mike and Bob were also extremely helpful.

mml2439

Jan 28, 2016

This was my first experience in a Lexus dealership and I don't think I'll ever need to visit another showroom. Vicki has a pleasant non aggressive demeanor. She took the time to listen to what was important to me in the buying decision and delivered on every promise. Vicki and her finance team presented me with an incredible offer right out of the gate - no haggling neccessary. I highly recommend Vicki and her team of professionals!MikeElmwood Park

Fpileg22

Jan 27, 2016

I bought a Lexus in the spring and went back in with my brother in the winter when he bought his Infiniti. This crew of guys could not have been more helpful. They got us the the car we wanted, the price we could afford, and the interest rate we needed. Thanks guys!

Carnut

Jan 24, 2016

I could not have been treated better then I was. From Jason Ellison in sales, Mike Agnello in finance and Bob Cowden who explained how all the features on this new vehicle worked. I was contacted by Maria Giampietro from McGrath management who wanted to hear from me if I was unhappy with the way I was treated. Maria, I have purchased two vehicle from McGrath Lexus and will again in the future.I am happy!

prof

Jan 23, 2016

Dear Joe, Ben, and MikeYou have exceeded our expectations! You have excelled at delivering a really spectacular product to a couple of old people from the great state of Michigan. You were dedicated professionals, courteous and committed to serving the customer. Indeed, a unique benevolent team! MANY MANY MANY thanks!!!Our drive home was memorable and exhilarating. Indeed I believe that the past 36 hours or so was a milestone along life's road....Route 66 of course! My young lady decided to cancel meetings and embark upon an impromptu drive to Chicago to try and purchase a spectacular machine. We never do such things!! We are usually more systematic and methodical. But her spontaneity paved the way for my exposure to the profound McGrath hospitality.Anyway I don't wish to waste your time, BUT thanks again!! In forty years time when we need to replace our sparkling AWD 460, we will again drive to see you for the replacement Lexus and to be subjected to that spectacular McGrath service!On a scale from zero to ten, I'd rate you a fifteen or sixteen.CordiallyBrian

timoday

Jan 23, 2016

We've purchased sveral vehicles from McGrath Lexus. And every experience has been first class. Respectful. No pressure. Knowlegable sales associates. Professional management.Willing to make a competitive deal.I couldn't be more appreciative of Rita Barkstrom, our sales associate, and Tom O'Connor her boss.We had been looking for a particular color combination of the new RX. When we saw it, we decided we wanted to wait for another, much more rare, color combination. No problem. And within a few weeks we had the car we wanted.I've bought cars from a dozen different dealers over the years. None is as good as McGrath Lexus.

AnneT

Jan 22, 2016

Amazingly efficient, professional, relaxed and friendly purchase of our Certified Lexus LS460 that we found on the internet. Drove 4 hours and would do it again to purchase another vehicle. Joe Scala was super as were other people we interacted with during the purchase.

Birute,kestas123

Jan 22, 2016

We have been dealing McGrath Lexus for almost 10 years. The sales associates are very helpful and professional. This is the best place to buy a car.

Bonnie

Jan 20, 2016

I was very impressed with my buyingExperience I recommend your dealershipYou made buying a car online painless Thank you Joe ScalaBonnie Grippando

George 1

Jan 20, 2016

My salesperson Joe Scala nothing but professionalism, I'm retired military of high standards, Joe definitely made the cut. He accommodated me with direction to and from the Airport, I was most impressed after I had close the deal. He assist me in shipping the car to the entire destination. Wasn't any phone tag, he immediately respond when called, or got back at his earliest convenient. Joe Scala he's the "man" can't sell you a car no one can! Thanks Joe! And staff, I wouldn't hesitate to recommend.

LA

Jan 14, 2016

Joe was so helpful and expedient in finding me the exact car I needed. Joe and Mike were both very kind and obviously experienced professionals. this was the best experience I have ever had in buying a car. I highly recommend.

Kaszubski

Jan 13, 2016

Joseph G. Scala was very helpful! He went above the call of duty to make sure I was completely happy with the whole McGrath experience! I love my GX! Thank you Joe!

Marcus12

Jan 13, 2016

I thought Joe Scala did an excellent job of walking the purchasing process. He was able to answer my questions. He followed up with me to ensure all of my concerns were addressed. I felt he make the purchasing process very easy and comfortable. He never pressed me...He simply gave me information needed to make an informed decision.

aneesh

Jan 9, 2016

Joe made buying a used car super easy and stress-free. He gave us all the info needed and honestly acted more as a friend than a salesman. I highly recommend. Got the car I've been looking for.

biker13

Jan 5, 2016

I have been dealing with McGrath Lexus for 20 years. This is my third Lexus. I keep coming back to this dealership because I have always experienced excellent service from my sales person when buying the cars, to my service reps and service persons when I've had my cars in for maintenance or repairs. It also helps that Lexus is such a great, dependable automobile. Also, I really enjoy seeing familiar faces that have been there as long as I've been going there, such as Rueben. When buying this last car, he happened to be strolling through the area inside where they were cleaning off the car after bringing it over from Pasquanelli Drive. I got a big hug, how are the kids etc. That's really nice. Last, but not least, Joe Scala is a personal friend - our kids went to school together. Knowing Joe personally really took the stress out of buying my new car. I knew he was going to make sure I was buying the right vehicle.

Sunshine16

Jan 2, 2016

Third Lexus we have purchased from Joe Scala. Joe makes the process go smoothly and stress free. His knowledge and patience are outstanding. Joe met us early in the morning, with great patience he addressed all our concerns and gave us very detailed information so we were able to make the best choice for us. Thank you Joe, we will keep coming back to see you for future purchases.

nfranze

Jan 1, 2016

We had a great experience at McGrath Lexus of Westmont. Joe Scala is by far the best car sales associate I've ever dealt with. We were there with our three young kids. Joe understood, without us having to say, that time (3 kids) was crucial as far as getting this done quickly. He also made sure our kids were taken care of as far as food, drink and entertainment while myself and my husband were handling the details of the purchase. The facility is beautiful. The amenities are many.

RayF

Dec 31, 2015

Sure we could've bought a Lexus at the dealer 8 miles away from my house but we went 35 miles away to McGrath Lexus of Westmont. Great inventory & starting prices that don't insult your intelligence were what I noticed to start. When dealing with our associate, Joe Scala, I could tell he was knowledgeable and not looking to "sell me." 90% of the time when I buy a car I know more about the make and model than my sales associate, not this time. The staff was friendly, classy and the facility is top notch. I would highly recommend McGrath Lexus of Westmont to anyone seeking out a new or uses Lexus. The drive will be worth it!

Rishko25041985

Dec 19, 2015

Work with Casey very easy. She quickly understood what I need and prepare all paperwork as soon as possible. She's professional. I wish for everyone customers work with her.

beasley

Dec 6, 2015

Our sales associatee demonstrated excellent product knowledge and enthusiastic approach. Professional and friendly purchase experience. Would highly recommend this dealer to anyone. First class organization selling a first class product.

Dstork1

Dec 3, 2015

Joe Scala made my buying experience at McGrath Lexus smooth and stress free. He was very knowledgeable of the product he was presenting and was patient throughout the whole process. I look forward to to working with him again on our next purchase and recommend him highly.

Christopher

Dec 2, 2015

I realize now just how important relationships and executive staff are within a dealership. The approach of business stems from the GM and therefore passed down to Sales personnel ( Tracy & Joe). I mentioned I would like to switch my car for an existing used car and so the search began. The professionalism and experience was fantastic . I walked away with my new Lexus (it is a used car but to me I still felt the new -car joy experience) pure awesome:) In addition with the top grade service provided i.e. New Battery / New Wheels / Brakes and Warranty. They further addressed my immediate concerns of car condition. Their understanding while helping me achieve my goal of owning a great Lexus was extremely satisfying within my budget. It's nice to know McGrath Lexus - Westmont, will work with me in both times when I am riding high and when I am rebuilding a new business. Loyalty matters a great deal to me.They made me feel like I mattered to them and from my previous experience with my other Non - Lexus dealer it was just the opposite experience. They won me over all over again - I am all in on Lexus from now on! I am still smiling:) Many Thanks to Tracy & Joe! Best Chris

Lexus350

Nov 28, 2015

McGrath Lexus of Westmont was my second stop during my car shopping and I couldn't be happier. Joe Scala explained all the options to me without wasting any of my time. He wasn't pushy and the whole process was very smooth. Thank you!

GUD

Nov 26, 2015

Abe Premani did an excellent job. He is ver friendly and not at all pushy. He gave an honest opinion and helped us a lot in making the right decision. I will definitely recommend this dealership.

Joe

Nov 25, 2015

During my search for a newer car, I found a certified used IS 350 at McGrath Lexus of Westmont that captured my attention. I contacted online sales and they sent my information to Jeff Walker and he the car ready for me to view once I got to the dealership. Jeff was very upfront and a straight shooter, which is what I like. He did not pressure me to make a decision, but we came to an agreement on the price real quick and now I am enjoying my new car!I highly recommend the dealership and Jeff in particular when looking for a new car. I will definitely will be coming back for service and my next car purchase!

GWB

Nov 23, 2015

Joe Scala did an excellent job, again. We continue to go back again and again. The cars are great and the service is friendly and knowledgeable..

Marcia's 3rd Lexus

Nov 23, 2015

McGrath-Westmont had a good selection of the vehicle I was looking for. Joe Scala was able to locate them and quickly bring them to the front for me to try out. The features and the differences were "explained" to me rather than "sold" to me; the difference being that I could gather information to make my own decision rather than feeling pressured by a salesman.The feel of the dealership is more like a small, self-contained "community" rather than a car dealership. Everyone's friendly and going about their business, there are many comfortable places to sit, TVs, delicious cafe, massage, shoe shine, business stations, nice bathrooms -- everything you'd need!

joelukes

Nov 20, 2015

My wife suggested that we look at the Lexus Lineup and after working only short time with our Sales Consultant, we were able to get the deal done. I was happy with the car, the professionalism shown by all at McGrath Lexus, especially Vicki, Mike and Bob.

MSM127

Nov 17, 2015

I highly recommend McGrath Lexus in Westmont! I purchased a 2005 Lexus ES330. The car was in great shape. Joe Scala was my salesman. The experience was relaxed with no pressure at all to purchase the car. I was given a great price on this car, and I purchased it. The delivery was very pleasant and very quick, by Mike Agnello Finance Officer. He worked several banks to get me the best interest rate. Tracey Isselhardt, General Manager, met with me and was genuinely concerned for my needs and he made the buying experience awesome! Everyone from management, sales, and service at McGrath Lexus treat you like a friend, not just another customer. I have been a long time McGrath Lexus customer and will be in the future!

Nena7

Nov 16, 2015

Abe and Greg were exceptionally thorough with my visit to their store. Abe had excellent knowledge on my new rx350, while Greg took care of my financial concerns. Thanks again

wolfman5918

Nov 10, 2015

My wife and i bought a hyundai from mcgrath lexus and even though it wasnt a lexus the sales team led by joe scala were friendly and gave us a pretty good deal.

Firefighter123

Nov 9, 2015

I highly recommend this dealership. Great service and kind personnel. I will for sure get my next car from them. I will recommend them to my friends

P

Nov 8, 2015

Joe Scala made the purchase of my Lexus an easy and great experience. I will purchase another vehicle from him and the service is fantastic.

Bhappy2

Nov 4, 2015

Great car buying experience. The polite and courteous disposition flowed from the first call, the front reception desk, every person before and after my sales representative, who I must say was great. Justin Storandt was everything. His office was comfortable although we spent a short amount of time there and that was primarily because he was very prepared. He answered all of my questions thoroughly and provided all the information and material required for me to make a decision and complete a buying process in a smooth and expedient fashion without me feeling pressured or rushed. This is my third lexus and this experience, second to the amazing product, is a reason I am a lifelong Lexus customer.

Danaromito4

Nov 4, 2015

I wanted to share with Joe and the McGrath Management Team how extremely satisfied with the way my wife and I were treated when purchasing a LX-570 vehicle. Having bought a Lexus E350 two years ago and always purchasing Caddilacs for the past 37 years, I contacted Joe about the Lexus brand and glad I did. I usually do not have very nice comments for Automobile Dealers, however, both buying experiences "exceeded" our expectations and I am compelled to share. Joe Scala is "Top Shelf" and a True Professional with a high level of integrity. He treated my wife Marcia like a "Queen". He was able to find exactly what she was looking for and when you make my " wife" happy - so am I. The atmosphere that Joe presented was calm, appealing and refreshing; NO PRESSURE. Joe introduced us to Mike, Finance Mgr who we share the same sentiments. He made us feel relaxed and we both walked away with a great feeling - Respected and Cared for giving us a better understanding of what pure customer service is. I would like to close that Joe Scala is an " asset" to McGrath Lexus of Westmont. .He has a great future and expect this memo be shared with Joe, his GM and the Owner of the dealership. Joe is very focused with a very like able personality and approach that asks customer i admire. Will I go back to Caddilac? NO WAY'. As long as Joe is selling me a Lexis, " I am a Customer for Life". Both of the vehicles purchased run super and my wife and I enjoy driving. My youngest son bought a SUV from Joe and the Service Team has gone above and beyond expectations. The peace of mind that Lexus stands behind there Sales & Service is so important. I plan to send my oldest son to see Joe in the near future. Thank you for allowing me to comment on Jie Scala/The McGrath Dealership - True Professionals. Dan/Marcia Romito

Eva stap

Nov 4, 2015

I was really happy for choosing this dealership, everything was perfect. My all questions was answered and Justin was really helpful, professional, understanding and made this purchase really easy.

drklu123

Nov 3, 2015

I will always buy my cars from mcgrath and Joe scala. I was treated great and got a great deal. I know that they will always take of me . They are courteous and respectful. Kevin veon

phyllism

Nov 3, 2015

We first visited Lexus to see about trading in a car and purchasing another pre-owned Certified Lexus GS. Although there were several cars available for one reason or another it did not meet our expectations. The new ES had just been announced and there were a few new ones. I was impressed with the new design and though Justin Storandt normally sells used models he and Tracy worked with my husband and myself and we ended up with a new ES. They could not have been more pleasant to deal with. Honestly everything was taken care of so quickly and efficiently I was overwhelmed. I came into buy a used car and ended up with a brand new car -- my first in many years. Please note we have both owned Lexus' for the last 20 or so years. Mike Connery took care of the financial part thoroughly and efficiently (as usual) and Ben helped me with all of the new features and said to stop by any time with any further assistance.

Dave B

Oct 28, 2015

Casey was my sales associate for a used Lexus I was looking at. She was extremely helpful, friendly, very responsive, honest, and not pushy at all. Her business skills are not reflective of the norm when it comes to the "typical" car buying experience. Even though we couldn't quite come to an agreement on price (admittedly I'm looking at a very rare type of Lexus), she never once made me feel like she lost interest in the deal even though she knew it probably wouldn't happen. That's the mark of someone who really does care about the client and not just the sale. I won't hesitate to recommend her and I will continue to consider McGrath Lexus as an option when buying cars.

dschude

Oct 28, 2015

Joe Scala, our sales consultant was very easy to work with and did not try to high pressure us into buying the car that we were interested in. The price negotiation was minimal to almost none. And we did get a great deal.

Doc

Oct 26, 2015

Great experience - they took great care of us. No hassles! We will come back to buy more cars in the future! Joe Scala was fantastic!

Mattgolf7788

Oct 26, 2015

I had been shopping for a vehicle for months and MvGraths had one I liked. Joe was patient with me while I made certain the Lexus LS 460 F Sport was the right one and the dealership made me feel comfortable with the numbers. When I showed up for delivery there were no surprises and Joe was helpful and made sure completing the purchase was done without excess haggling and excess time spent waiting. I would buy again from Joe and McGrath's!

peter richter

Oct 25, 2015

Joe Scala made my buying experience the best I have ever had and I will buy my next car from McGrath and Joe Scala.

Lynngolfs

Oct 24, 2015

I just bought my new Lexus NX sport from Casey. She was extremely professional and very knowledgeable. I'm just very happy to be able to work with a sales professional like her. Entire experience was a pleasure. I would recommend anyone who's interested in purchasing a new or a used vehicle to first check with Casey & McGrath Lexus. There's a great inventory of cars to choose from and their sales is personable! Casey made my car buying experience enjoyable .

Debby R.

Oct 23, 2015

Casey is an amazing sales person. She is approachable, straightforward and extremely helpful. Casey knew what I wanted and worked diligently to make it happen. Inventory was moving fast, and she worked her magic to secure the car we wanted and even had it driven from Chicago to Westmont just so I could look at it and drive it. She is very service oriented and works with you to make sure you are happy. I would absolutely work with Casey again. There's no one better!

JenniferH

Oct 19, 2015

This is the second car that I have leased from Lexus and both times I used Casey Baca because she is the best, plain and simple. Not only is she extremely knowledgable about the Lexus product but she honestly cares about her clients and is willing to go the extra mile. If you are looking to buy or lease a car with zero stress and frustration and have fun in the process I highly recommend that you contact Casey Baca. You will not be disappointed!!

mikelinde

Oct 19, 2015

I couldn't be more satisfied with my car buying experience at McGrath Lexus, specifically Casey Baca! I came in on a Saturday and through Casey's hard work, I left there a few hours later in a new GS. Her product knowledge was awesome but even more, her personality and customer service level is unmatched. Casey is so much fun to deal with and made the experience a fun one. If you're looking for a Lexus, I would highly recommend giving Casey Baca a call! You won't be disappointed.

JOHN ROPSKI

Oct 18, 2015

Joe represents a great dealership and makes the experience exceptional, providing information/options and the time to process. Very enjoyable experience from walking in to driving out of the lot..Thank you Joe!!

Barbara530

Oct 17, 2015

I've been a Lexus driver for many years, and between my husband and myself have purchased four from.McGrath in Westmont from Joe Scala. We have been very happy with our purchases and attention from Joe, as he is not just about selling a car, but the right car..

markmendel

Oct 17, 2015

Helpful, friendly, knowledgeable, good sense of humor (likes my jokes). This the fourth car we have bought from Joe & hope to buy a couple more (not too soon, tho).

NCG

Oct 16, 2015

Thanks, Joe Scala for your help with my purchase. You made the process seamless and actually enjoyable. I very much appreciate your attention to detail.

Casselyn

Oct 7, 2015

I came into McGrath Lexus, on the verge of tears because my current car had broken down, yet again and couldn't take pumping money into a depreciating asset any longer. Joe calmed me down, listened to my crazy stories and helped direct me to what it was I was looking for. Before I knew it, I was purchasing a car and couldn't be happy with the process. From the ease and comfort of the office, to Joe scouring the data base to find exactly what I decided I had wanted, to the financing department calming me (when I became anxious yet again!) and giving me an even better deal than the one I had originally anticipated - I couldn't rate them highly enough. They took an anxious, overwhelmed person and made her, not only happy with purchasing a new car, but comfortable the entire time. I felt like I was family there.

fb1957

Oct 7, 2015

I'd like to thank Joe Scala and McGrath Lexus of Westmont for a easy and thourghly enjoyable car buying experience. My daughter was in need of a vechile, and by searching on the web found one at McGrath. Since I was cosigning I called and got Joe on the phone. He made pricing a snap, I filled out a credit app. on line. Also a thank you to Mike in financing who was fair and fast. We were in and out within an hour. I'll be sure to return for my next car as well.FrankWarrenville Il.

tw1027

Oct 6, 2015

Buying my first Lexus was an experience I'll never forget!! Not only was I in complete awe when I walked into the dealership because I felt like I was at a spa but everyone was so welcoming. I met with Joe Scala and told him exactly what I wanted; unfortunately, the car wasn't there that day but Joe went above and beyond not only to locate the car I wanted but to get the order processed asap so they can start the shipping process. I thought I was going to have to wait about a week and that same day I went in, he called to tell me it was going to be available in two days!!! Not only did Joe provide exceptional customer service but in the little time we sat together I left feeling like he was a long time family friend! He made spending a lot of money fun and exciting!I also had the pleasure of working with Greg Luzinski and Tom O'Connor who took exceptional customer to the next level. I couldn't be happier with my purchase and working with all of these gentlemen. Between the love I have for my Lexus IS and the wonderful staff I was fortunate to work with, I will recommend this specific dealership and these gentlemen to everyone!! I'm so excited and couldn't be happier!! So a special Thank you to everyone who made my purchase one to remember!!!

kurt seventy-seven

Sep 28, 2015

A very well run dealership with experienced employees who are friendly and helpful. There were no high pressure methods used and the information given on cars was accurate. We have purchased four cars from Joe Scala over the past 10 years and have found him helpful in our selections.

cathngrace1

Sep 26, 2015

My husband and I have purchased new and previously owned Lexus cars from McGrath and have only great things to say about the Sales, Service and atmosphere at McGrath Lexus of Westmont. Joe Scala in previously owned vehicles, recently assisted a friend of mine with her 1st purchase of a Lexus. It was such a pleasant experience! Everyone there is very friendly and makes you feel comfortable. Hats off to McGrath!

gocorinne

Sep 22, 2015

Joe Scala was my salesman. On 9/21/2015, I purchased a pre-owned 2012 IS 250, He made the car buying process a simple and very pleasant procedure. I will make sure to refer him to all my friends and co-workers. also, Michael Agnello helped me with the financing....he was very pleasant to work with, again made the process extremely simple and fun conversationalist.thank you,Corinne Sciacqua

Jim W

Sep 20, 2015

I never thought I would write a review of a car buying experience, but it was that good. My salesman, Larry, was polite, helpful and friendly. It was as pleasant as a car buying experience could be, Everyone, from the cleaning staff to the finance guy, was friendly and helpful to the point of disbelief.

Shazia

Sep 18, 2015

This is my fourth Lexus that I have purchased from McGrath. Joe Scala was very kind to my mother and I. We have never bought a Lexus from another dealership nor, will I ever buy from anyone else other than McGrath.

SDR

Sep 13, 2015

My name is Sean Robinson and I'd like to take this opportunity to personally thank Jeff Walker & Mike Connery for the best experience I've EVER had in purchasing a vehicle from McGrath Lexus. These guys worked tirelessly to ensure that not only, that I got approved; but that I got the best deal possible. Some dealerships you kind of have to your guard up, but not once did I feel that way not once through the process. When it was all over, I felt like Jeff was my new BFF, and Mike was absolute superb answering any and all questions I had. I remember Mike saying, "it's not only about selling a car, that's nothing. It's about building & continuing a relationship." Thanks again!

Bob K

Sep 12, 2015

My wife and I were in the market for a different vehicle. About one month ago she went to McGrath Lexus and subsequently met with Business Manager Mike Agnello. Our financial history made financing difficult due to a past business failure and other personal issues that we had cleared and we were trying to start anew. In speaking with Mike, my wife spoke of these past issues and Mike listened, and listened and listened. He was unable to do anything for financing on this visit but he promised my wife that he would continue to work on it and would be in touch. Every now and again my wife would get a call from Mike who assured her that he had not forgotten about her and that he was still working. Finally, a time later Mike called and invited us to McGrath and that he was sure he could now make something work. Mike personally met us and introduced us to Joseph Scala in sales. Joe assisted us in locating a few different vehicles within our price point and could not have been more helpful in helping us find a good quality vehicle within this range. Joe and Mike worked together as a team and once we picked a vehicle we met again with Mike. As promised Mike was able to make the purchase happen with a price within our budget. We left that evening with a quality vehicle for a fair price and outstanding personal Service from Joe and Mike.But it doesn't quite end there. The next day Mike called us and asked us if we could come into the dealership and that he and he had some good news for us. We couldn't imagine what the news might be. We arranged a time and met with Mike. He located a program that found us an even lower interest rate and shorter payment month.Even after the end of the sale Mike kept working for us and saved us thousands. This is supposed to be a review about a car buying experience. And it is. The the experience could not have been better. But it goes many steps further. Further in that Mike went not steps, but miles further, not to sell a car, but to help my wife and I re-establish a financial footing to get ours and our children's life back on track. Where no one else was able to help, Mike made it a mission. And he succeeded. Unbelievable. Mike Agnello and Joe Scala went beyond any of our expectations and exemplify a dedication to service that I have never experienced before from any car dealership. Mike and Joe made it personal in assisting us and for that I am grateful. I cannot recommend McGrath Lexus/Westmont enough. Especially Mike Agnello and Joe Scala. You have a customer for life.Sincerely.Bob and Rozanne

Kay

Sep 11, 2015

Have visited a number of dealerships in search of a car. Amazing how few sales people follow up. Not the case at McGrath or particularly of Joe Scala. Got back to us with info and made it all go together smoothly.

JawwadHussain

Sep 7, 2015

I have to say that I struggled with writing this review as I had purchased a cpo 2011 es350 from this dealership 2 years back with nothing but a good experience. This time however, we went in looking for a cpo 2013 rx350.... Right off the bat we had a pushy old-school, know-it-all salesman Gary who was trying to push a hybrid on us when we wanted a normal rx350. It got to the point where I bluntly asked the salesman that if he couldn't help us to drive an Rx350 then I'd like someone else.. He pointed us to a manager in a "dont waste my time" manner. The manager was admittedly nice and apologetic and sent us to another salesperson named Casey. Casey was polite but it became apparent in dealings with her and the dealership that there isn't a lot of transparency. We felt pushed to make a deal and the thought of bringing up comparable cars from other dealerships was absurd to them. When trying to ask whether it was even worth coming back to the dealer re: if the price was even negotiable, Casey got angry and exclaimed: "don't tell me how to do my job, I don't tell u how to do yours". Westmont's cars are priced over market value probably due the plethora of older affluent people in the area that don't do their research. I ended up finding the exact car I wanted at mcgrath lexus Chicago the next day and buying it for the price I wanted.. The price mcgrath Westmont said wasn't possible. If you are an educated consumer I would beware. The product knowledge and the typical paternalistic salespeople at mcgrath westmont will waste your time..... For a busy professional like myself, I will go elsewhere with my money.

Bob

Sep 3, 2015

I have purchased 7 vehicles from Joe Scala at McGrath Lexus in Westmont and each time has been an extremely positive experience. Joe has become my "go-to" guy when purchasing a vehicle for myself or my family. I've also recommended Joe to many of my friends who have told me that they have had the same positive experience dealing with Joe, too.

ChicagoDiana

Sep 3, 2015

Who knew that I would come home with a new car yesterday? I simply decided to test drive some pre-owned Lexus SUV's. Joe Scala helped me find one that was exactly what I didn't know I wanted. He was quite helpful and accommodating in every respect. When I got home and was looking over my paperwork, etc., I chuckled to myself because even though I bought a pre-owned vehicle, every service offered made me feel like it was just off the showroom floor. Excellent dealership with excellent staff, including Joe and Ben, the techy helper. Diana

Jeannejas1

Sep 2, 2015

We headed down to Westmont from Wisconsin to buy a Lexus SUV at a different dealership. On our way down, we decided to contact McGrath and see what they had for sale for used Lexus. Joe Scala was excellent and helped us evaluate our options and ultimately, we chose the more expensive one (for multiple reasons) from McGrath vs. buying a similar one from another dealer. No buyers remorse here!

TiffanyJ

Sep 2, 2015

Excellent experience from beginning to end. Joe Scala & Mike Agnello are THE BEST! Full of integrity, knowledgeable, and very patient with me being a first time Lexus buyer. They made sure I got what I wanted and didn't settle! I got the exact vehicle that I desired (Lexus RX350), and I am happy. I am looking forward to future purchases and referring all of my friends and family to this remarkable establishment, with such extraordinary customer service & people that are now my new Lexus family.

1st time Lexus owner

Sep 1, 2015

Very patient and explained everything thoroughly. Great service. I will highly recommend McGrath Lexus of Westmont to all my family and friends!! Excellent car buying experience!!

amv1024

Aug 31, 2015

Worked with Joe Scala, Mike Connery and Bob Cowden on buying a CPO Lexus RX350 and had a very positive experience. From start to end, the entire team was terrific to work with - professional, respectful and committed to making a deal happen. We're very pleased with the vehicle we ended up with, and I particularly appreciated Joe giving me plenty of time to evaluate and drive several vehicles before deciding on the one we wanted.

Cindie

Aug 28, 2015

I do not not only judge a business by it's perfection, I also judge by how a company handles a situation that for whatever reason does not go perfectly. We are all human and make mistakes. It is how we respond to mistakes when they happen that show the true integrity of a business. I just leased a 2015 RX350. This transaction started out bumpy to say the least. Mostly due to miscommunication. I am taking some responsibility for this as well. Here is what happened at the end of the day. This dealership clearly proved to me that I was very important to them and they wanted me happy. They accomplished this in one day! I will tell you that Donny, Tracy and Greg went above and beyond to deliver my beautiful new RX to me and meeting all my expectations. Maria in Customer Relations is very Professional and followed up very closely to be certain we ended up with the outcome that met the high standards of McGrath Lexus. This was the second vehicle I have purchased from McGrath Lexus and I HIGHLY recommend them. You will not find a higher level of service anywhere. Bob in customer delivery is fantastic! He spent a lot 0f time with me so I could drive away understanding all the impressive features I have and knowing how to use them. This is clouded setting ip 36 radio channels, syncing my iPhone,setting the mirrors and much more. Ask for Bob when you are ready to take your new vehicle home.

danielle27

Aug 27, 2015

My family has relied on Joe's help and expertise for several years and we have never been let down. Joe takes the time to make sure you have a smooth experience and I would recommend his advice to anyone looking to buy a new or used car! My family knows that we will leave with a safe and affordable vehicle every time with his help!

Laura

Aug 27, 2015

We have not one complaint! Very professional, helpful, and the process was quite quick and streamlined. They went above and beyond to make sure everything was perfect with our purchase, including buying us lunch while a small smudge was buffed out prior to us leaving the building. We've never felt so confident with such a purchase. We will definitely return for our next car.

mzangill

Aug 24, 2015

I must admit, this is my second purchase from McGrath Lexus and my experiences have been fabulous, each and every time Justin has displayed patience with me throughout the car buying process and made the transition smooth for me. Everyone in McGrath is friendly and makes sure are taken care of without hesitation. I will be a returning customer again and again.

Anne

Aug 20, 2015

Everyone was very helpful and professional. I needed to make a change in the car I leased and Christi helped me make this happen, even bringing a different vehicle to my home for me to drive. I felt that my ultimate satisfaction with the car was important to the dealership, which I appreciated. The in-car training was very detailed and helpful.

kay

Aug 17, 2015

I cannot say enough about friendly staff ,and the service I was given after I purchased a used LEXUS GX 470 Thanks so much .I will recommend this location to friends and family.

03camry

Aug 14, 2015

Gary took the stress out of car buying. This was the best car buying experience we have ever had. Our sales representative was professional and answered all of our questions. He went above and beyond to make us feel comfortable and well taken care of during the whole experience. We would recommend this dealership to anyone looking for a new or used car, I know we will buy from McGrath Lexus of Westmont again! The dealership itself was extremely clean and everyone was dressed professionally, it had a welcoming feeling from the moment you walked in. We are extremely pleased with our new car and the whole car buying experience.

Love Lexus 123

Aug 13, 2015

Before the contract was signed salesmen were very diligent and attentive, however once sale was complete the car was delivered to me with a piece missing, partially cleaned and out of gas. When I asked for missing air condition vent clip his response was this is how it was when you bought it, there is nothing I can do. The piece was there before the "cleaning." I lost trust in dealership and feel like once the sale was made we are on our own. I had planned on referring all my coworkers interested in the car, but his sorry your out of luck attitude was unexpected and disappointing. My son in law was with me and wanted to buy a SUV but when he saw the attitude for a missing a/c clip he didn't trust dealership to be honest or reliable. He said he will not buy it from this location and was sad a Lexus dealership has this poor service policy.

Marlene54

Aug 13, 2015

We went by a car yesterday we knew we wanted in ES 350 Lexus the only problem is we didn't know what year we want it, I could not make up my mind. That's OK though because Joseph Scala was our salesman he has the patience of a saint, not pushy at all very easy-going didn't rush us at all, best experience I've ever had buying a car. My husband and I couldn't be happier ??

Harsh

Aug 12, 2015

Very happy with my experience, would definitely recommend buying from here.

HarshT

Aug 11, 2015

Not pushy sales staff and they allowed enough time for test drives, etc. I went with this dealership even though there's a closer dealership.

Ericdoty

Aug 9, 2015

I cannot say enough positives about the dealer. The staff is friendly, courteous, and helpful in every way possible.This is a Lexus dealership, but I was there to buy a good reliable preowned vehicle.I never once felt like I was treated differently even though I was certainly spending less than many of their customers.I would highly recommend them for both your new and used purchases. Thanks

M

Aug 6, 2015

We recently bought a used Lexus RX 350-very good condition certified car with low mileage, good brakes and tires. The service was really good from the time we started interacting with joe to the time we pulled off the car from the dealership. Both Joe and Bob were very nice and no nonsense folks. We travelled from Memphis TN to buy RX 350 and Joe was a great salesman to accommodate our needs and criteria for the car. They weren't any dirty sales tactics used. We were very happy and impressed by the service. Bob was very informative and helpful for guiding us the functionalities of the car. Thank you guys! We are very happy and satisfied with our purchase!Mansi Gadi

CourtneyK

Aug 3, 2015

Joe Scala, my salesman was excellent! It was my very first car buying experience. My dad took me in to meet Joe Scala this past Saturday morning. Joe spent alot of quality time making sure I had the right car for my very first car. I had told Joe how I needed a SUV type of car for all of my softball equipment that I need to have with me. He picked out the very best cars for me to look at. I ultimately found a Lexus that I totally love! Mr. Scala then showed me how to use my car by spending time showing me all the different options and features that the car had.I am so happy!!I would highly recommend Joe Scala if you need a quality used car.Courtney K.

the minister

Jul 30, 2015

Mel Owens really took the time to find me a car. He kind very polite and respectful person just outstanding. The dealership is always clean.

Oldgoalie

Jul 29, 2015

I read a lot of the reviews listed below, and cannot believe we are talking about the same dealership. I found my 2009 Honda Accord on line and travelled the 25 miles to get there. I was treated well by my salesman, who let me take the car out for a second test drive alone. This helped seal the deal. Mike in financing was a really nice guy who helped get me the deal I needed. I was more than happy with the whole experience, and Got a fantastic car in the process.

E.D.P

Jul 28, 2015

I was pleased and happy with Joe Scala one of theverything sales representatives,he was very accommodatingI, really appreciated his help and also Michael Connery thank you guys.

Neil

Jul 27, 2015

I've bought at least 30 cars over the years. I've never had better sales and service experiences than the ones I've had at McGrath. My daughter just turned 16 and she bought her first car; a pre-owned 2009 RX. They took the time to find the car that fit all of her wants and needs within her budget. They also took extra time to teach her what is important to know as a car buyer, from a dealers perspective. I can't imagine buying a car anywhere else.

Neil

Jul 27, 2015

The important things to look for in a car dealership are: honesty, value, and service. McGrath Lexus of Westmont delivers all of that and so much more. It starts with their GM, Tracy Isselhardt, and caries trough everyone I've met there. You're treated more like a guest than a customer. The sales people, like Casey Baca, are smart and caring. Their approach is not just to make the sale today, they want you to have a great experience so you'll be a happy customer for life. The service people make a point of knowing your name and saying hello when they see you. I would never buy a car anywhere else.

jthomas32

Jul 26, 2015

Rita Barkstrom (sales) and Michael Connery (finance) were excellent. I highly recommend this dealership! Rita helped me purchase a very clean ES. Thank you McGrath for your commitment to excellence.

mantonio

Jul 25, 2015

McGrath Lexus really exceeded my expectations in both the sales and services they provided. Joe Scala did a great job at finding me just the perfect car. I called him up looking for a CPO Black 2012 Lexus GX460 with low mileage. To my surprise he informed me that he had one that was just traded in. He called me frequently giving me updates on the status of the car and we easily settled on a price that was a win-win for everyone! Joe is the ultimate sales professional. I would totally recommend Joe and his team.

Aleksandar1993

Jul 23, 2015

I into a few dealerships nobody knew anything until I came to this one, great knowledge from Art, got me into my dream car! His the best ask for him

Glenn

Jul 17, 2015

Excellent! Got the car for lesser price, search the internet and got want i wanted.

Karenb131

Jul 11, 2015

The dealership came back with an offer at the beginning that was pretty off to me. When I explained my trade in should be worth more, Justin went and talked to the manager. He came back right away with a much better offer. He was professional and courteous the entire time we were there. After we purchased, he even helped me get things out of my old car and into the new one pointing out all the hidden places that people usually forget to take things out, like the sunglasses holder. We had a great experience at this dealership!

CG9

Jul 10, 2015

Jason in the sales department was outstanding. He made sure that the brakes in my car were of the highest standards. I am very happy with the experience. Charlie

mikel2634

Jul 5, 2015

Purchased my ES300h from the Westmont location and was amazed at the care in which they took from sales to delivery to make my experience and enjoyable one.

TCU831

Jul 5, 2015

As a recent college grad and first time car buyer, I walked into the dealership extremely overwhelmed. Joe Scala greeted me and took the time to figure out what I wanted in a car and what was feasible given my budget. He was more than willing to meet with numerous of my family members in order to help me make the right decision. Joe was honest and extremely attentive. He truly cared that I got a great car at a fair price. I now have my car in Texas and he even went out of his way to introduce me to the owner of the Dallas dealershipIm thousand of miles away and hes still beyond helpful. Go see Joe!

Love my car

Jun 30, 2015

Christy was professional in every step of the process and took the time to understand what was important to me. I will recommend Christy to my friends and know they are in good hands.

dinatartan

Jun 27, 2015

Today I purchased a 2015 Lexus RX 350 and am so happy. Greg Luzinski made my experience easy and stress free. I was in and out with my new car in under 2 hours. All of the staff was beyond helpful and friendly. Thanks again to all at McGrath.

Garth44

Jun 25, 2015

My experience working with the McGrath Lexus team would be described as First Class. Glenn Keeler and Joe Scala were both professional, respectful, and courteous throughout my car purchase. They were responsive to support my schedule when I was ready to move ahead with the purchase of the car. The McGrath Lexus team was respectful of my time schedule expediting the purchase process, but also taking the time to thoroughly explain each feature of the car.

Undecisive Buyer

Jun 23, 2015

Justine S. was very professional and courteous + extremely humorous and patient in assisting me. He was able to help me find a beautiful luxury vehicle that perfectly fit into my budget. He also was able to get a new mirror ordered to replace the broken one on the vehicle and it will be replaced free of charge. Thx Justine you're a life saver.

Smcbrien10

Jun 20, 2015

Every single person I interacted with was truly professional and friendly. This was hands down by far the best car buying experience I've ever had.

fast eddie

Jun 20, 2015

great experience, great deal and very knowledgeable..needed a quality used car and wanted to get it done in one day. helped me and explained everything so that we could find the right car for my 16 year old. couldn't be happier..

prodraft

Jun 17, 2015

Was not happy with my local Lexus dealer so started looking online to purchase an L/Certified IS250 AWD for my wife. Found a few, contacted McGrath Lexus about a car they had online. My son (who is a car salesman) did the negotiations over the phone with Joe Scala and agreed on a price. I took a train 150 miles to buy and pickup the car and then drive it home. Joe had a McGrath employee pick me up at the train station and take me to the dealership. We did the paperwork, Bob Cowden spent as much time as I needed to show me all the car does and off I went. PAINLESS. McGrath is my new Lexus dealer and Joe is my salesmen. Will call Bob whenever I can't figure out to do something. Super Happy with the experience.

Snushardt23

Jun 12, 2015

Justin Storandt raised the bar on our expectations. Even while waiting, he let us know, step-by-step we were being cared for. His kindness and patience made us feel so comfortable, as if we were with family. He walked us through on every detail, answered every question and made our experience fun and enjoyable. We never once felt pressured. Justin is not just a "sales person" he is a valuable, caring and honest associate and we have already recommended him highly! Thank you Justin!

Cubs Car Girl

Jun 8, 2015

Within the past year and a half, I had visited a wide range of car dealerships with the hope of trying to pinpoint the right vehicle for my needs. Jeff Walker answered all of my questions and concerns; he provided me with his vast knowledge and professionalism, and by far exceeded my expectations of what a salesman and a dealership should provide. That is why I am recommending my friends and family to see Jeff Walker at McGrath Lexus when they are in the market to purchase their next vehicle.

Jim G.

Jun 5, 2015

One of the best car buying experience we've had. A very attentive team. Joe was attentive, honest, communicated very well and stayed with us during the entire purchase process. We highly recommend him. Bob walked use through every button on the vehicle with patience, humor and capability. You'll enjoy him. Mike was efficient, friendly and capable.

Lexus driver

Jun 5, 2015

Justin was the most helpful sales person at a dealership that I have dealt with in the past ten years! Answered every question we had. Great smile.

Arbetshores

Jun 3, 2015

Because my last experience was so awful we purchased our last Lexus somewhere else. Everyone was so patient, kind, and made us very welcome. Definitely different than before.

BlakLove2013

Jun 3, 2015

I found a car online that I wanted to see. Justin promptly reached out to me to discuss the car and also sent additional research information to support the answers he provided to one of my main concerns. In addition I appreciated how accessible Justin was and continues to be though this process. I didn't feel pressed to make a decision immediately but I did feel like Justin was there to assist me in getting exactly what I wanted. I couldn't be more happy with my purchase and if anyone is in the market for a Lexus I'll refer them to Justin. When I get my next one, I know I'll go to this dealer and ask for Justin!

debma

Jun 3, 2015

In May I brought another vehicle from this dealership Justin Storandt was my sales person........#HATS OFF TO JUSTIN I had already been sending my friends that drive Lexus to this dealership for the service now I will be sending them to this dealership to buy from Justin he was very helpful and patience with me no pressure. This was the first time I brought a vehicle by myself and I must say with Justin it was very easy everything went smooth all the way out the door. GREAT JOB JUSTIN!!

Tika

Jun 3, 2015

From the time me and my aunt walked in Joe Mallet and Joe Scala were amazing.The customer service we received was like no other. We did not feel pressured at all. Both of them just gave facts and the hospitality was Amazing. Would definitely recommend these two guys to more family members and friends. Thanks again Mcgrath Lexus of Westmont :)

chiboy71

Jun 2, 2015

Our salesman and finance guy truly went above and beyond to get me in my 2014 es300h and i could not be happier with the car or treatment i received

One Happy Father

Jun 1, 2015

Walked in a little unsure of the dealership as we were looking at a used car that my daughter found advertised on their site which will be taken out of state. Met Joe. He is GREAT. Really took fabulous care of her and we couldn't be happier. Joe called the owner of the out of state dealership to introduce her and ask that they give her extra attention should she ever have a need. Will definitely recommend Joe and will deal with him in the future. Took great comfort in the Lexus Used Car Certification.

Paul

Jun 1, 2015

Walked up to the dealership and Joe greeted me. I detailed what I was looking for and 30 minutes later I was in the car that was on my short list. Joe treated me very professionally and met my expectations. I would recommend Joe to friends and family. Very satisfying experience.

VinylMan

Jun 1, 2015

Have done business twice with a competitor Lexus dealer and have not been satisfied. Decided to give McGrath a try primarily because Joe Scala had been very helpful with inquiries I had for cars I was interested in over the past few months bit did not purchase. Joe was always very helpful and professional with my requests and so paid a visit on Saturday to make a purchase with Joe if the deal worked for me. Bottom line, Joe did not disappoint and I walked away with a beautiful certified RX350 at a fair negotiated price without undue hassle or the usual back and forth. Joe made it clear he wanted my business and didn't want me to leave without buying the car I wanted. Throughout the whole process Joe was professional, informative, friendly and never made it seem like we were adversaries but instead was only interested in seeing that he could do what was necessary to make a sale that I would be happy with. And that is exactly what Joe did. It was indeed a pleasure buying the car with Joe. He is the consummate professional. Also want to extend the highest compliments to Mike Agnello in Finance who was top notch and an absolute pleasure to work with and talk to. McGrath will be getting all of my future service and car buying needs.

Linda

May 29, 2015

I worked with Joe Scala, and he was very professional and helpful. We purchased the vehicle sight unseen, other than the many photos that were on the website. Joe was very helpful in answering any questions that I had, and sent me any add'l photos requested. He was very honest and gave us a fair deal. It was well worth the 4 hour drive to get the vehicle. He also filled up the car with gas and bought us lunch. He had the paperwork ready to ensure a speedy process. We could not have asked for a better experience. Call Joe if you are looking for a vehicle - you will not be disappointed!

kfitzpa10

May 28, 2015

We called one day, made an appointment and then had our car the following night. Joe was very easy and knowledgable to work with. He made our purchase reassuring and we felt good leaving the dealership. Also, Ben gave us an hour tour of our car, making sure that we knew every function and whistle that it could do. He allowed us to test parts of the car and added or phones as well. They also had toys for my daughter to play with while we tested and talked about the car. It made the two hours for her go by very fast and easy! :)

Lexusrx350

May 28, 2015

Great car buying experience at McGrath lexus of Westmont. All staff involved were extremely friendly and helpful. Our sales associate Joseph Scala was extremely fair and we were able to work out a great deal. I would highly recommend Joe and the entire McGrath team to anyone looking to buy a new or used vehicle.

Meow

May 28, 2015

Joseph Scala is super helpful without being pushy for used cars. Overall great experience. Night and day difference from another Lexus dealership I had been to a week prior.

Frank

May 17, 2015

Let me start by saying that I have never written a review (either positive or negative) for anything that I have purchased, but the outstanding customer service that I received while buying my first Lexus from McGrath deserves special recognition. From the moment my wife and I walked in looking for a certified / pre-owned RX350, Joe Scala took great care of us. Very professional and courteous and found us the exact car that we wanted. Joe worked with us on a fair price and agreed to handle a few service items with the car. If you are looking for a Lexus, no need to call anyone else.Mike Connery made the paperwork portion of the sale painless and didn't try to push any extras during the process like other dealers do. Ben Kruchten did an awesome job explaining every single feature of the car before I left.Overall, a great experience.

Robert S.

May 13, 2015

From the very first call to the title transfer, Glenn Ginther made my car purchase very simple. He was cordial, professional, and friendly. I drove into town from 6 hours away, showed up at the dealership around 2pm and was out the door in my 2014 LS460 F-Sport in 3 hours. Glenn has also been very helpful with the title transfer. He remained very easy to contact and returns calls and emails promptly. I also found Bob Cowden's intro to Lexus' tech platform extremely valuable. He laid down the foundation and had a humorous spin on his tutorial. Mike Connery handled the financial papework and was every friendly and professional as well. An overall excellent experience with McGrath Lexus of Westmont with the help of Glenn Ginther.Thanks Gentlemen,Robert S.

Renee

May 12, 2015

It was such a pleasure dealing with the staff at McGrath Lexus. From the moment we walked in until the time we walked out (with my new car), my husband and I had the best service. Peter was amazing and we could not have asked for a better sales representative to work with. My husband had purchased his car a few years ago from here and now I know why we came back.

glen ellyn, cmd

May 6, 2015

For the past thirteen years I've had my car maintained (serviced) at McGrath Lexus in Westmont, IL. It's always been an excellent place where I feel very confident in my service rep, Paul Tuffner, andenjoy the inviting atmosphere provided by the Lux Cafe's proprietor, Melissa Hoffman, (who opened it,to the delight of the McGrath patrons a few years ago). Believe it or not, I actually LOOK FORWARD to visiting my McGrath Service Center whenever it'snecessary, (or for occasional complimentary car washes!). It's a pleasure being with the friendly,knowledgeable, and welcoming people like Paul and Melissa. As my title states: "I WOULDN'T GOANYWHERE ELSE!"

kemp0070

May 5, 2015

Tracy Isselhardt and Joe Scala are men of their word. I discussed a vehicle they had on their lot prior to visiting the dealership and not only was the vehicle exactly what they described to me over the phone, but so to was the price and execution of the purchase including my trade-in. Greg Luzinski in the finance department had my wife and I in and out of financing in a matter of 15 minutes!I highly recommend these men and this dealership to anyone that wants white glove service and a no hassle/bs car buying experience. I will refer them often, and look forward to purchasing my next vehicle from Tracy and Joe at McGrath Lexus of Westmont!Steve K. ~ Elmhurst, IL

dcasey87

May 1, 2015

Our first experience with McGrath Lexus of Westmont was a very high quality and professional pne. It will not be our last as we will recommend the dealer and Joe Scala and Mike Connery to anyone who is in the market for a Lexus. Having just taken delivery today, so far our experience has been excellent and we expect that to be the case for the life of our car.

JDJ

Apr 30, 2015

The dealership staff and support have always been excellent. This time we purchased a certified used car rather than a new Lexus and the attention to us and the vehicle was no different than our previous experience.

Justin-Westmont Fan

Apr 30, 2015

Great experience. Worked with Justin. Up front, no surprises and stellar understanding of our needs. Would go back next time. Happy to tell others about our experience.

TonyF

Apr 30, 2015

I recently bought a 2015 Lexus 350 Sports edition from Peter Mangano. He was very knowledgeable about all Lexus models and which one would be best for what I needed. Safety was a concern along with gas mileage and traction the winter months. I wanted a no hassle buying experience and that is what I received. Pete was a true professional and worked with me to find a brand new car within my budget. I will always use Peter in the future and trust he and Lexus will take care of me.

wojciech

Apr 21, 2015

i m change the car because lexus is the best . comfort, sound ,customer service is very good , new appearance simple amazing .I really like the comfort and relaxation !

CPass 85

Apr 20, 2015

I went into Lexus of McGrath after I had done my research on Pre-Owned Sales Staff Members. All of the reviews that I went through had the customers talk about the positive experience that they had while working with Rita Barkstrom. After having purchased my Certified Lexus from her, I understand why the reviews were so positive. Working with Rita was a great experience, I never felt pressured to buy the car, and she was very knowledgeable about the cars and services that were offered. She introduced me to many different people who were able to answer questions I had about wheel locks and window tinting. She was always asking if I was ok, and if I was thirsty or hungry. She was such a pleasure to work with, and I am so glad that I bought my first Lexus from her. I will absolutely recommend her to all of my friends and colleagues if they are in the market for a Lexus. Thanks again Rita. The experience was really great!

Clif

Apr 14, 2015

Paul Tuffner at McGrath treated me like a long time friend. I was traveling from my home in Alabama to Chicago and needed service while staying in Westmont, IL. Although we had never met Paul took care of my need as though I was his lifelong customer and friend. I highly recommend McGrath Lexus and especially Paul for all of your service and sales needs in the Chicago area.

CS

Apr 14, 2015

I went to McGrath Lexus with the hopes of trading in my BMW M3. I recently was promoted at work and because of this now had an 80 mile a day round trip. The pain at the pump on my M3 was killing me and ideally, I wanted to lower my payment. Though the odds were stacked against me. Joe Scala worked tirelessly and dedicated his entire Saturday to me. Joe treated me like he would treat his own son. He showed me some options and was so honest with me about everything. We finally decided on a 2012 IS250 that was Lexus Certified and had next to no miles on it. Joe really took care of me and told me he was going to give me a 6 year, 125k mile bumper to bumper warranty PLUS 2 years no maintenance. Unbelievable. Joe immediately took the Lexus to a rock bottom price and gave me top dollar for my trade. I've never been treated with so much respect in my life. I then met with Mike Agnello in finance who went ABOVE AND BEYOND the call of duty to make nothing short of a miracle happen. He ended up lowering my payment drastically without me haggling one bit. He included so many perks for me, my head was spinning. I know I got the deal of a lifetime because of Joe and Mike. I certainly did not buy a $95,000 car like many of their customers do, but I was treated the exact same as those customers which really blew me away. McGrath is lucky to have both Joe and Mike. They gained a customer for life. I can't think of many situations where I can say I traded out of a car that was 7 years old with almost 80k miles on it INTO what is basically a brand new Lexus and lowered my payment. If you go anywhere else in the Chicagoland area for a luxury car, you're doing yourself a disservice. Hands down the best car buying experience I've ever had. I can't wait to be able to thank Joe and Mike in person every Saturday when I'm getting my free car washes! Top notch across the board!!!!!

Over 40 cars and counting

Apr 14, 2015

I have worked with Joe Scala for over 15 years and he has always delivered exactly what he said he would do. I have bought Mercedes and Lexus from him. As he says I always get his family discount probably because he knows I am married to a Sicilian.As long he is at McGrath I am coming back. He recently did an amazing trade for my son who was really upside down in his car and still was able to lower his payment with no money out of pocket. Amazing RS

Sagrado

Apr 13, 2015

What we shopped for: Lexus AWD GS 350Dealerships we shopped: Lexus of Naperville, Lexus of Orland, Woodfield Lexus, & McGrath Lexus of WestmontWhy we chose McGrath Lexus of Westmont: Peter Mangano was up front with us and treated us fairly. No BS, no sales pitch here. The whole car buying process was time-efficient. The rest of the dealerships either took too long to get back to us with a written quote, too salesy, and played a bait n' switch game with us. One where they gave us a really low price just to get us in the door, then change the prices once we got there. A time waster! I can't believe that is still happening in 2015. Overall, I'll be back to McGrath Lexus and can comfortably refer Peter Mangano to my friends and family.

cwellsmd

Apr 9, 2015

Justin was easy to work with and made my car buying experience smooth. He was professional and did his best to meet my needs. Mike Connery was great at walking me step by step through the financing process. I would definitely purchase from this dealer again! Love my new RX!!!

LAYONA214

Apr 8, 2015

This was by far the best customer service I have had in my life, Rita Barkstrom went above and beyond to make my experience THE BEST. Not only did she provide AAA customer service she is also very knowledgeable about the products she sales and is always available to answer any and all of my questions. Thanks for the experience;)

Bahar

Apr 1, 2015

Joe Scala was very professional and helpful with the purchase of my Lexus RX350. I did not feel like I was given a sales pitch and he was very meticulous in his follow up. He treated me like family: respectful, honest and caring. I came to Joe on a recommendation from a friend and I would recommend him full heartedly.

Royale

Apr 1, 2015

I have wanted a Lexus 200h for a few years. Every time I saw one on the street I would stop and enquire with the owner. I knew one day that I would own one. That day has come and the Men of McGrath Lexus (I'm absolutely sure the women as well but I was aligned to work with the men on this go around) maid my experience comfortable, seamless, and fun! Mel Owens is completely knowledable about the Lexus Brand. Mel confidently walked me through the process of what was going to happen point by point. (ladies, I was alone buying a car and felt at ease!) Mel explained that if the sales process continued past the current night that he would be out of town until the following week. Mel then introduced me to Jeff Walker. Jeff was warm and friendly and assured me that he would aid me with any questions that I may have in the absence of Mel Owens. That made me happy! Once Mel found me the perfect car he in introduced me to Michel Connery, "the Finance Guy"...dun dun dunnnnn! Nope! There was no fear at all with Mr. Connery. I was able to be open and honest with Mike and we were able to structure a payment that fit with in my budget. Tom Christensen greeted me with a warm smile and a stainless steel coffee mug that I am super excited about. My delivery session with Ben Kruchten was informative and fun. Ben's open door attitude gave me the comfort in knowing that I can email him at any point with questions and concerns. I am truly expressed with McGrath Lexus of Westmont. The customer service is top notch!

mattadorjan

Mar 31, 2015

I went in looking for one of the new IS250's and was helped by Christi. Christi was great to work with and made the process so easy! During the test drive she was super helpful in discussing all of the great features of the IS, and back at the dealer she was great to work with as we finalized the deal. She was able to make the deal work for me, which was great, and for being a busy Saturday, she was able to get me through the process quickly!I definitely recommend McGrath Lexus in Westmont, as they go above and beyond to make their customers feel comfortable and in control of the buying process.

artsavage1

Mar 31, 2015

Peter and the Lexus Family explained and worked with me through the whole process of leasing which is my first time leasing and I,m a happy customer!!!

happy customer

Mar 21, 2015

My husband and I were looking for a pre-owned SUV and we stopped in to McGrath Lexus after hearing good things from others about the place. We had Casey Baca as our sales associate and she was such a straight shooter and very fair and friendly through out the entire process. Casey actually made buying a used car (normally something we do not enjoy doing) a very easy and hassle free process! Thank you Casey and McGrath Lexus (Tracy Isselhardt was awesome as well!)--we will recommend you to others without hesitation!

Mike

Mar 17, 2015

McGrath Lexus made buying 2 cars at one time easier than buying a new cell phone.We literally could have walked out with both cars in one afternoon except for the fact that they had to locate the cars we wanted. Within 48 hours of getting the details of the cars we wanted, they located them and then had them in the lot cleaned and prepped for us to pick up.The whole experience with the Mcgrath team was excellent, from walking in the door to driving out of the lot, Even the grill cheese that the cafe made for Daniel, Sandras son, while he waited for us to finish the owner orientation was perfect!

Cgraz

Mar 11, 2015

Greg went above and beyond to do everything he could for us. He was very polite and accommodating . We could not be happier with our new truck or with Greg or JJ. We have recommended him several times since December ! He even got me my big red now for my Christmas sales event to remember!! And he seems very trust worthy and not like a typical salesman !!!

Christian

Mar 3, 2015

It was time to get out of my old BMW and into something newer and more reliable. I had done quite a bit of research and my expectations for Lexus were high. I would be visiting Audi, Infinity, BMW, and Honda over the weekend but was sure I'd find what I was looking for at Lexus. I had inquired about a particular model online and immediately had a call back, as well as a text and an email from Scott. Great follow up. All expectations were met...until I got to the dealership. Upon walking in the place appeared warm and inviting - the water wall and the cafe were a nice touch. But the people seemed cold and unfriendly. We didn't feel welcome. Even Scott didn't seem too interested in finding us a car that we really wanted. After test driving a couple of bombs, we drove away in disbelief vowing to never return or recommend McGrath Lexus. Amazing to think that just across the street there's a dealership that was excited to see us, work with us and put us in our beautiful new Infinity. Attitude is everything.

david

Feb 25, 2015

Although I have driven a RX 350 for many years and have been happy with the product, my husband and I were considering switching to either a BMW X3 or 5 when we met with our salesman, Peter Mangano. We were pleasantly surprised that he did not take this information as an opportunity to pressure us. He was at all times gracious and pleasant to deal with. He had great product knowledge and was very accommodating (he even offered to come in on his day off). When we did decide to lease another RX, the purchase/lease process was made very easy and relatively painless. Peter was very efficient and moved things along quickly. Bob Crowden made getting educated on all the intricacies of operating the car (from where to store the bulky manual to how and when to adjust gears to receiving text messages) very enjoyable, as he has a great sense of humor. And, finally, Mike Agnello in finance was also efficient, knowledgeable and very pleasant to deal with. We would highly recommend McGrath and Peter Mangano to anyone considering a Lexus.

westport8800

Feb 23, 2015

My wife has had a Lexus for years and I have been impressed with the car and service. So I walked in to McGrath and Justin Strorandt walked up and gave me an impressive run down on why I should purchase a GS 350 F Sport.. He was knowledgeable, and made the purchase a seamless one.Everyone in the operation was extremely friendly and helpful throughout the purchase and delivery of the vehicle.I would recommend this dealership to everyone I know who is looking to purchase a Lexus.Keep up the great work!!

Moo

Feb 16, 2015

My daughter wanted to buy a Lexus and within a few hours she was driving her new car! Our salesman, Joe Scala, was amazing and made buying a car very fun and stress free! He didn't pressure us and we felt as if we knew each other for years. Mike in the finance dept. was just as amazing. We went through the process very easily and had a great conversation. By the time I was leaving I wanted to buy a Lexus!!! Thanks to everyone for a great experience.

John B

Feb 11, 2015

Never greeted or approached by any salesperson even after becoming the only customer still looking, They where too busy talking to each other. We have previously purchased cars there but now are so disappointed on what this dealership has become. We where also there in December and when it was apparent that our minds where not made up to purchase that day our sale man diisappeared. This wasn't the first snub but it will surely be the last!

AS2387

Jan 25, 2015

Although I had only gone to look at a vehicle, Rita, Jim & Mike made it so easy, I ended up leaving with one that night. Rita was welcoming and allowed me to test drive the car I was looking at with relative ease. Some dealers really love to talk your ear off during the test drive, really taking your attention away from the vehicle. Thankfully, Rita had just the right amount to say during the drive, allowing me to take note of the IS F's enjoyable engine note.Once it came down to the financial nitty gritty, Rita and Jim made it a quick and easy process. Some dealerships love to take hours out of your day just to "talk it over". Rita and Jim had a few short conversations before Jim then talked with me directly and was able to come to an agreement about price. Couldn't have been easier than that.Mike in the finance department and I had a great conversation and I didn't feel pressured by anything while my finance paperwork was filled out. Although the electronic system was having an issue, Mike was happy to recreate the process by hand, quickly and efficiently. This was a great experience.All around, the process of buying a vehicle could not have been better. If you're in the area (or even don't mind driving a bit further for a great experience), I recommend McGrath Lexus of Westmont. While you're there, ask for Rita, I promise you'll have a great experience!

DesiDiva

Jan 23, 2015

I initially worked with Glen who usually does used car sales. He was so intuitive he directed me to the car of my dreams in 10 minutes, in the correct color too!Jimmy, the manager was so nice that he even paid for my car rental when I had a totaled car.

wasted time with McGrath Lexus of Westmont

Jan 21, 2015

We did a lot of research on the internet looking for a used car. Found what we were looking for on the internet and it happened to be at this dealer. Made an appointment to look at the car and take a test drive. The car had been on their lot for a few weeks. We drove over an hour and an half to get there from the north suburbs. This was a Wednesday. Liked the car and put down a deposit. Financing was going to be through someone else. The dealer faxed the Bill of Sale, but left off the deposit. Our lending institution couldn't process the paperwork until they received the corrected Bill of Sale. Talked to the used car sales manager and he said he would rectify the issue. It didn't happen. We made plans to return and finish the deal the following Monday evening. The salesman contacted us Monday morning to verify we would be in later that day. We confirmed we would. We received a call about an hour later notifying us the used car manager sold it to someone else. Now, we had put money down in good faith, trusting that McGrath Lexus would honor the deposit and hold the car for us. We found out that that deposit didn't really mean anything. We got our deposit back, and also received a bad experience with McGrath Lexus of Westmont.

Frankvitt

Jan 21, 2015

I recently leased a 2015 Lexus E350 from McGrath Lexus of Westmont Il.. When I arrived at this dealership, I was totally impressed on the cleanliness and friendly atmosphere. I had the pleasure of speaking with Mr. Mel Owens, who was very professional and understanding of my needs. The General Manager, Mr Tracy Isselhart had did everything possible to meet my needs. These two gentlement could not of been more courteous and professional. This experience has made me a permenant and dedicated customer of McGrath Lexus of Westmont Il.

pashridee

Jan 16, 2015

For us buying a car is once in few years big-ticket purchase. With the negotiation process involved and the fact that limited market transparency exists for a true value of a used car, we knew that we will not always have a good experience going through it. However, our experience at Lexus McGrath of Westmont was very positive. My Sales Consultant, Casey Baca, was very professional and trustful throughout the process. She appreciated my research and was patient with my vetting process as it involved taking a select cars out for a test drive for an extended period of time to get it inspected by the mechanic I trust. She answered all of my questions with no hesitation and made my buying experience very easy. I experienced a great service overall. Thank you Casey in making our purchase experience with Lexus a great one!

MaryR

Jan 11, 2015

If you are looking for a calm, stress free, no hassle car buying experience then visit Justin at McGrath Lexus. He is down-to-earth but listens to what you have to say. I honestly can say, I have never had a more enjoyable experience with buying a car before. Thank you Justin and Greg in Finance for making our purchase experience with Lexus a great one!

Azalia13

Jan 11, 2015

My husband and I purchased a new IS 250 from Justin 8 months ago and recently went back to purchase a lexus NX for our second vehicle. Justin and the finance folks made this process so simple and easy. This is the only dealership I have gone to the last 8 years and I wouldn't think of going anywhere else!!! Justin is incredibly profesional, knowledgeable and does his very best to ensure that his customers leave happy!

Dolan

Jan 10, 2015

Justin is a true professional. He answered all of my questions with no hesitation and made my buying experience very easy. When it's time to buy my next Lexus I will be calling Justin.

dromito24

Nov 29, 2014

McGrath Lexus of Westmont is the benchmark where the genuine care and comfort of their guests is their highest priority. McGrath exemplifies family, courtesy, and the finest personal service. My parents and my wife and I have received the best car for the best price because of Joe Scala at McGrath Lexus of Westmont. Joe is someone you can trust as he has every customers best interest at heart to make not only the process simple and easy, but experience great. You wont find anywhere better than McGrath Lexus of Westmont and anyone better to work with than Joe Scala. My wife and I want to thank McGrath Lexus and Joe Scala for our new car and look forward to purchasing another Lexus in the near future.

Ejsparti24

Nov 21, 2014

From the time I walked in to Tracy's office to the first time I met with Justin I knew this was going to be real smooth. It is absolutely true when you walk into this type of atmosphere at McGrath you really feel like royalty.. The best part of it is they made me feel like royalty. You could see it all over the customers faces in the store. Thank you Tracy, Jim, Justin and Mike. you really made Jennie and I happy. Eddie

AllisonS7

Nov 20, 2014

This dealership along with the employees gave me an exceptional experience while trying to locate the perfect vehicle for my needs. Justin was very knowledgeable with any and all questions that I had and also very friendly. My entire visit there was nothing but fun, comforting and stress free. I would highly recommend making a vehicle purchase from McGrath Lexus of Westmont if you want the best of the best.

Dennis Hansen

Nov 18, 2014

Saw this BMW 650i on line, went to the dealership 10 minutes before closing...they stayed late and less than 2 hours later we were driving it home. Great experience!

AER

Nov 16, 2014

Justin was great to work with and I am delighted with the 2012 Lexus I purchased at McGrath. Justin was professional, pleasant and I would highly recommend contacting him when purchasing any vehicle at that dealership.

Me

Nov 15, 2014

I had asked about a Ferrari they had for sale. No reply what so ever.

KPavich

Nov 10, 2014

History repeats itself:)!! Over the past couple of years, our girls have bought their rx's from Big J at McGrath Lexus in Westmont. They had such a positive buying experiences there wasn't a question as to who I would choose to work with when I purchased my car. Big J's follow through and follow up is amazing!!! I recently purchased a used rx350 from Big J. I had alot of questions. Big J answered every question in a calm reassuring way. He made buying my new car exciting, fun and stress free!

Fitnesschick144

Nov 6, 2014

Justin and Joe Scala made my car buying easy, both having friendly personalities The dealership is very classy, with incredible amenities. Everyone at the dealership is friendly and they make you feel right at home. Overall excellent car buying experience!Thank you Justin and Joe.

forvantad

Nov 5, 2014

My husband and I stopped in the dealership to look at the used RX350s. Justin Storandt approached us in the dealer's lot and quickly helped us find the right RX350. He was easy to work with, professional and friendly, making the whole process mostly stress-free. Justin and the staff at McGrath Lexus were very attentive to our needs throughout the entire sales process, right through taking care of the trade-in process to walking us through the technical aspects of our new vehicle. I had to return to the dealership a couple of days later for a minor service issue. Justin directed me to the service area, and afterwards made sure all issues with the car were resolved. I would recommend this dealership.

KarolisT

Oct 18, 2014

Lexus is a great car, so you expect the same from certified dealer, but unfortunately after two attempts to buy a new car only bad memories and unpleasant experience was received from McGrath Lexus of Westmont. Specially from sales person Marian Jones who was not listening to our needs, got mad and kicked us out just because we did not agree to get a vehicle witch was totally different that we wanted. It is sad that unprofessional people gives you unpleasant feeling totally opposite from the car itself.

PPicasso

Oct 7, 2014

I went to McGrath Lexus to look at a car I had previously seen online. We met Justin Storandt, was very nice and amicable. In a matter of minutes, we were test driving the vehicle. I never felt Justin was pushy. We went over the details and we decided to buy the car. We waited to speak to Mike Agnello from the finance department. Once we were inside with Mike, the process was smooth. Mike was very efficient and friendly. He got us of out there in 20-30 minutes. I was very pleased with the overall experience. Thanks to both Justin and Mike. Great team.

slarsen1814

Oct 5, 2014

First experience with McGrath and live 1 1/2 hours away. I saw an RX 350 that I liked on line and called and was connected to Joe Scala. Joe was very professional and pleasant to deal with. He handled every detail from beginning to end and did everything he said he would do. I trusted Joe to advise me about the condition of the Certified RX 350 I was looking at. I arrived and was not disappointed. Joe made this the best car purchase experience I have every had and there have been many. The entire process flowed smoothely and all the people we dealt with were top notch.

lcuellar

Oct 5, 2014

Buying a car is not always a good experience because of the negotiating process. However, Lexus McGrath has a very professional and trustful team. I experienced great service overall.

Mike

Aug 23, 2014

Bought a used car Oct 2013. My salesman G.F promised to get me the missing 2nd Key and perform some repairs in the interior. Since then i called multiple times most of them with no reply. The last time i called and he answer the phone he told me that he did not forget and he is working on it he actually acted insulted when I implied that he lied to me. Its been 10 months from the date i bought the car and i am still waiting.

lmkirk1

Aug 21, 2014

I am SO very pleased with my car buying experience. Justin answered all of my questions (and I had many.) He made himself available and even helped me on his off time. No pressure, Justin let the car sell itself. He is a truly nice human being and wants the best for his customers. I WILL be back, and I have been spreading the word. It was definitely worth the 1 hour drive from WI! P.S. I really LOVE my CT hybrid!!!

KMcCarthy5641

Jul 29, 2014

Best car buying experience ever!! Fantastic service from Justin Storandt and Mike Connery. They put together a great deal on purchase and trade and was in and out in just over an hour - unbelievable!

Erica Oldani

Jul 23, 2014

Justin was terrific! I highly recommend him. He was so easy to work with, accommodating and friendly! Made the entire car buying experience great- and I couldn't be happier with the car :)

Cristina561

Jul 17, 2014

From the moment we walked in and met our salesman Justin the entire experience at McGrath Lexus of Westmont was wonderful. Justin didn't try to rush us, which I really appreciated after dealing with some not so nice sales people at other dealerships. The GM Tracy Isselhardt even took the time to check in with us a couple of times to make sure we were having a good experience. We ended up getting a RX450 Hybrid and couldn't be happier with our decision. Greg in finance was also very helpful in explaining the details to our deal and the Certified option we went with. I have to say this was the most easygoing car buying experience ever. I have already recommended this dealership and the sales people I worked with to my friends and family.

MikeUDI

Jul 1, 2014

Since I lease, I go car shopping every 3-4 years. Often enough that I want the experience to go as quickly and as easily FOR ME as possible. Well Steve Stover, Bob Cowden, Greg Luzinski, and everyone over at McGrath Lexus of Westmont just completely re-defined what that means to me. I found out THEY wanted it to be quick and easy for me too! We handled everything via emails, phone calls and a single visit to the dealer to pick up the new car. No surprises, just in and out in an hour! That's right - ONE HOUR - and that's only because Bob Cowden made sitting and learning about my new car so entertaining!This is one elite operation that has won my business for years to come. Nothing compares to working with knowledgeable professionals that just "get it".

gerald miller

Jun 17, 2014

Inquired about an LS430 listed on Cars.com yet never heard a word in response. Have been a Lexus owner for twenty five years. These folks may not be up to the task of representing such a wonderful product.

Hawks fan

May 20, 2014

Rude Rude stay away I was mistreated from salesman to the mgr To many other good dealers to choose from

jperkins123

May 17, 2014

Gary Fuller and Justin Storandt helped me trade-in of my Infiniti for a Lexus and they demonstrated a high drgree of prefessionalism and they made the process cery easy. I would highly recommend this dealership over any other dealer based on their customer service, quality products, and efficiency in the sales process.

Hoobaphily

May 6, 2014

I recently (4/24/14) went to look at the new Lexus IS at Lexus of Westmont. I talked to Steve Stover, who knew what equates to "too much" about the new IS. And that's not a bad thing. I asked him multiple questions and even tried to stump him a few times, and he knew the all the answers right away. Steve had gotten me a great price right away, and in my mind, I was ready to buy, but the wife wanted a cheaper payment. So Steve let me go home and talk to my wife to work out the little details with her. Steve never once was pushy, or rude because I was leaving without buying the car that day. He had patience, and I will always remember and appreciate that. So when I finally went back, and Lexus and I both were happy with the numbers, there was no chance I wasn't going to buy the car from them. So I did indeed buy the car, and I couldn't be happier. Jimmy Tran in the finance department worked closely with Steve and myself to make sure everything was perfect. Everything about my experience was an A+ rating. An added bonus is they have a new, big dollar carwash that's free to use, everyday. I pay $8.95 at my local wash 1-2 times a week, so this is an incredible bonus for me. Really great place to work with. I highly suggest buying from them. I also suggest to try to find Steve, and working with him. He made me feel like we were friends, and not a salesman and buyer.

bsj424

Apr 30, 2014

My experience with McGrath Lexus of Westmont was outstanding and Id recommend my sales rep (Justin Storandt) to anyone thats interested in a straight forward, informative, and customer service oriented sales process. The person in charge of this dealership clearly runs a top level operation as every detail beginning at the front door and ending with finance was exceptional. Going forward, I will only deal with Justin and/or McGrath Lexus of Westmont.

MLJW

Apr 22, 2014

I started out my car buying research in November. Never bought a Lexus before but I always shop all dealers, models and prices before making a final decision. I went to the Lexus dealer and meet with Steve. No pressure, we discussed cars and then I left. A few days later I made a decision to buy my first Lexus RX350 from McGrath. My experience with Steve was the best in 35 years of car buying. He is with you from start to finish and very patient. By the end of the car buying experience you think of Steve as somebody you can trust and will want to do business with again.

ONeal

Apr 21, 2014

All of the McGrath staff that i came in contact with was friendly and courteous..I felt comfortable and to me that's important.

Rudeyes

Apr 6, 2014

"I was pleasantly surprised at the warm friendly surrounding, curious staff, professional manor in completing the purchase of my new pre-owned vehicle. When I returned to complete the transaction and pick up the car, I was once again treated with great respect. Then before I drove away, I was given a very detailed hands on instruction of all the operating features of the car. I will gladly refer friends and acquaintances to you and McGrath to experience a satisfying buying experience."

khalm226

Apr 4, 2014

Steve was professional and hands on throughout the process. He kept us abreast to the delivery of our vehicle and made sure we were handled properly from test drive through delivery. McGrath has it figured out with going through every detail when you purchase a car. They do many things other dealers should learn. They insure a buyer is comfortable with the ins and outs of the vehicle, and the way the group gets you through financing and into your new vehicle is pretty seamless. We will recommend them to our friends and I would recommend Steve to anyone that is looking for a new vehicle.

sdfrew

Apr 2, 2014

I recently purchased a Corvette Z06 off of EBay. The dealer was McGrath Lexus of Westmont. My contact person at the dealership was Greg Luzinski. I was very hesitant purchasing a vehicle sight unseen. I spoke with Greg on numerous occasions about the car. Greg was totally honest with me and saw too it that all I asked for was completed on the car. Long story short, the car was much better than described! I flew into Chicago, took deliver of the car and drove it home. The whole experience was much better than I had anticipated. I would buy a vehicle from Greg again without any hesitation.

job5429

Mar 31, 2014

I recently purchased a car from McGrath Lexus and had a great experience with Greg Luzinski. I am particularly happy with his service and responsiveness after my purchase. He has been very helpful and immediately addressed an issue without any hesitation. It's been a pleasure to work with him.

mmayes37

Mar 29, 2014

I bought a used LX470 and have to say from the beginning to the end of the transaction both Joe and Jim were exceptional. My husband mentioned that he wished more dealership could get you in and out less than 2 hours. McGrath should appreciate a GM like Tracy. This guy is very compassionate and will definitely see to your deal being done with honesty. I'll recommend McGrath over any Lexus Dealership...M Mayes

steph1627

Mar 28, 2014

I have visited numerous lexus dealerships and this one, by far, surpased my expectations. Both Mel and Jimmy went above and beyond making us happy, they met all of our needs and then some. I will most definitely recommend this dealership to my family and friends. I couldn't be happier with my new RX350 and I will only plan on working with this dealership for my future purchases.

knifejones

Mar 27, 2014

Excellent buying experience. The setting and employee interaction felt like I was at a country club. Top notch in everyway. Every associate I encountered was extremely professional, from the General Manager to the Porter and in between. I would recommend this dealership to family and friends.

MariaMarie

Mar 26, 2014

I was in the market for a RX 350 and wanted a sales consultant that was patient, attentive, and engaged in my purchasing experience. This is exactly what I found in Rita Barkstrom. Rita has a wonderful way of making each of her clients feel valued and important. She is punctual with appointments, quickly responds to emails and phone calls and goes out of her way to ensure that client needs are met. Rita made the entire purchasing process feel easy. She took time to explain things to me and ensured I felt comfortable with other McGrath employees that would assist in the final details of the purchase. Rita is a person of her word. She ensured me that shed help me find a vehicle that met my needs, in the time frame I requested while adhering to my price point. Im happy to report, she over delivered! I would gladly recommend McGrath & Rita to anyone looking to purchase a new vehicle. I am very happy with my new RX 350.

jwalsh177

Mar 18, 2014

Steve Stover was a pleasure to work with. He was responsive to my questions and promptly provided a fair price. I would recommend him highly. With Lexus you not only get high quality products but also people - Steve certainly fits that mold.

Jeff

Mar 15, 2014

From looking at the car on cars.com to leaving the lot, it was a joy in buying it. The dealership was like a 5 star hotel. The sales person was very nice. The whole process was very good. This makes two cars now that I have found on cars.com. I would tell others about it.

Manrich

Mar 14, 2014

Excellent service ! Greg made this process very easy and stress free. First time buying a car and Greg was there to answer all my questions and get me the best deal he could! A++++++++

mikeiuro

Mar 8, 2014

I highly recommend Scott Raymond. He was very good to work with and provided excellent follow up after the sale.Scott has earned my business not only through a good sales experience with him but also for after sale service.The dealership carries many fine used vehicles as well as new Lexus and Scott Raymond is my sales consultant of choice.Thanks Scott for helping me find a great used Lexus and for great service after the sale. I will be a repeat customer!!

davnpt

Mar 5, 2014

I am very new to the Midwest, and Greg at McGrath Lexus was a pleasure to do business with. What started out as an internet sale, turned out to be a pleasant dealership experience. I had Lexus IS250 trade-in, and purchased a new body style IS250. It had been several years since I last purchased a car, and Greg answered all my questions and was very responsive, even responding to my emails after 10pm over the weekend. The entire team at McGrath Lexus was very easy to deal with, not to mention that the dealership was one of the largest, most high-tech dealerships I've ever been to (I've gotten my car serviced in Montreal, New England and Houston). I would recommend Greg and the team to anyone looking to purchase a new vehicle.

jshamis

Mar 2, 2014

This was the best experience I have had buying a car. Greg Luzinski was friendly, professional and went beyond in making sure we were completely satisfied with our purchase. He also made sure we were taken care of from the minute we entered until I drove away in my new SUV rather than handing us off to the next person and moving on to the next customer. Ben was also patient and thorough in explaining the features to me. We look forward to doing more business with Greg and that is rare for someone who does not enjoy the process of buying a new vehicle. Well done McGrath Lexus!

WGN5150

Feb 27, 2014

I called Scott to inquire about Lexus automobiles... Having owned a BMW which was an awful experience, I was looking for a different brand. I purchased a RX450h from Scott, have been driving it for a month, and have returned to McGrath Lexus for car washes and after purchase assistance - every time I go there I tell more and more people about how great Scott and the team are.First of all, if you're considering a luxury car - get a Lexus. Everything from the way it handles, to the amenities, to the smallest details - you won't be disappointed. Second of all, if you're going to buy a Lexus - go see Scott at McGrath in Westmont, IL. See Scott. He will ensure you get the car you want, at a great price - and he's really committed to his customers far after the sale is over. I have to say - 90% of the reason I'm writing this review is because of how well they have treated me LONG after the sale was made. They are truly earning a customer for life. If I had to buy another car today - there's only one place I would go. Back to McGrath - straight to Scott's desk.The entire team there is incredibly accommodating. From the buying process with Scott and Eric - to the finance manager - to the entire service team. The buying experience was great - but the service afterwards is even better! McGrath has thought out every detail. 1. When you pull in - the team welcomes you instantly. 2. They have a complimentary car wash any time you want to spiff up the car.3. They have a great full-service cafe while you wait, including blended mochas, to fresh sandwiches, soup and fresh baked cookies.4. There's people everywhere - you won't have to wait anywhere for service... They are always ready to greet and assist.5. The service team is genuinely welcoming and happy to have you pulling in. 6. The follow up to ensure you get impeccable service after the sale is great. 7. They have a staging area just for their customers when the car is complete - you even get a beeper when it's done. 8. They go the extra mile - every single time - any problem is NO problem to the team. They are on it. The closest thing I can compare their dealership to is a spa. When you're there, you're welcomed, you're the focus, and they want to make every visit a great one. Thank you to everyone over at McGrath... Especially Scott. I may have a brand new car - but I already know where I'm buying my next one.-WGN

Michel'le Williams

Feb 23, 2014

The service is great and the car is a great gas saver (chevy aveo). Friendly people at hawthorne Motors express

hondas25

Jan 30, 2014

I came in to McGrath Westmont to test drive an SUV. Mr. Raymond knew my exact purpose due to purchasing a vehicle the following week. From the moment I met him, he did not have an attitude that made me feel like a valued customer. As a prior luxury sales consultant, I knew all the tricks and cues and the experience as a whole was just terrible. I was just given the keys and told to come find him when I get back. He told me that he would pull the vehicle to the front so I could stay warm, he did not, he walked me to the door and said "it's right there" and he left, it would have been nice to have stepped into a warm car in the evening of my visit. I always appreciate the time alone with a car without a consultant talking the entire time, usually asking me a bunch of personal questions in order for them to make the sale or playing with gadetry which further annoys me, however, I will request that time alone, you just don't give it to me! I liked the vehicle a lot and the price was fair, I was willing to negotiate a delivery that same day or the following days, however, when I walked back into the showroom, he was on his phone and barely bothered to look up at me, handed me my drivers license and did not bother to even say good bye. He did not give me his business card and when I requested it, he gave it to me with an attitude WHILE he was still on the phone as if he did not want to do business with me once I received my license back. Lastly, he made a sarcastic remark upon me entering the showroom to find him, "You must've liked the vehicle a lot huh?". I took the traditional westmont test drive route (west on ogden to cass, left on cass to 35th, merged on to kingery hwy south, back down ogden heading west). I was back at the showroom in 10 minutes tops, I sat in the same place I got the vehicle (surveillance cameras will verify), for at least 15-20 minutes as I further checked out the vehicle, alone, without anyone there to answer any questions should I have had any, which I did have a few. I saw Scott rushing to the west showroom door while on his cell phone as if he was in a panic that the vehicle was stolen and once he saw the vehicle was there, instead of coming outside, he turned back around. It almost felt as if he did not want to come outside in the cold.Bottom line, this was like a similiar incident that happened with McGrath Lexus Westmont when I was purchasing an 06-06 Lexus LS430 and I was doing my shopping and an older gentleman realized that I was not purchasing anything that day and was doing my comparison shopping and the older gentleman lacked patience and had a bad attitude and did not speak or provide a great customer experience, I wound up purchasing the LS430 elsewhere where I received better customer service and in fact wound up paying for $1000 more for the same car with the same packages and miles. I've noticed over time with the few visits to McGrath Westmont over the years, if no one has the intent on purchasing anything that day, I've always been treated like a schmuck buy the older gentleman that I almost always have had to deal with. It's unfortunate because McGrath has a great showroom and inventory which is why I inevitably wind up there for vehicle purchases in the past with the hope that I get a sales consultant that embodies the same qualities I had as a consultant, but each time, they have made me feel as if I was wasting their time. I purposely come in the middle of the week in inclement weather so I can make sure I have a sales persons time and they don't have to worry about potentially "missing" a sale over someone who may not be purchasing that day but comparison shopping to return back. Most educated consumers and car enthusiasts like myself have already purchased the car in their mind, all the salesman has to do is sell the customer on themselves and that's what closes deals. I've NEVER been treated like this at Lexus Orland or any of the Laurel stores (before and after their Autonation acquisition). It is my intention for this to help other consumers who may deal with Scott Raymond and a lesson for Scott Raymond to change your attitude if you want to increase your altitude in this business.Management - You're accountable for your salespeople, coach them and train them right! I keep expecting better but have been disappointed in my last few visits. Especially the older gentleman who lack patience! I left Laurel next door prior to coming to McGrath and a gentleman that was at least 60-65 years old was able to educate me on almost everything on the Q5 and other relevant Audi things that most consumers or even enthusiasts wouldn't think to notice! He was patient and didn't seem to be worried about the cold weather and holding a conversation with me and just being overall patient.

JenniB

Jan 24, 2014

Justin made car buying easy and painless! He is very friendly and went out of his way to make sure I got the best deal possible. The dealership is amazing, with incredible amenities. Everyone at the dealership is friendly and down to earth, not like the pretentious, aggressive sales people I dealt with at other dealerships. Overall excellent car buying experience!

Anyways

Jan 23, 2014

Justin worked dilgently to try to make my offer work. I discussed with him what my terms for purchasing the used 2011 Jeep Chrokee,in a trade in for my Chevy Malibu. After sevral phone calls, we were able to come to agreement. I am very happy & satisfied with my new vehicle. I would have no reservations on referring Justin to anyone in the market for a new or used vehicle from this dealership.

jeanmm

Jan 23, 2014

I had a great experience at McGrath Lexus. Justin was knowledgeable and helped me find exactly what I was looking for. He was available when needed but not pushy. I will definitely return to McGrath and Justin when we are in the market for another car.

lynettev005

Jan 18, 2014

Scott Raymond is. Great sales man. After a long day at the dealer he got us what we wanted and we walked out completely satisfied. I definitely recommend this dealership my father bought his lexus Ct here brand new and we will continue to do business for further years to come.

annaimage

Jan 7, 2014

Service and all of McGrath folks are very friendly. I especially thank Dan (service manager), Scott Raymond, Ben Kruchten, Pablo Garcia and Adam for their help with my purchase. They are continue to help me with getting my car to recognize my automatic garage door open to be recognized.

rcng

Dec 30, 2013

Larry is a very pleasant, friendly and helpful sales person who will go an extra mile to offer the best service to his customers. I am happy with the service provided at McGrath Lexus.

jaymarino13

Nov 25, 2013

I went into McGrath to Lease a car. Knowing Kraig Dykman, he referred me to Alisa. I met with Alisa, told her what I was looking for and was able to locate the exact car I wanted immediately. It happened to arrive from Japan in two days. We went over the simply lease details and she said she would call me when it comes in and get it ready. Kraig even shared video of the car coming in and being prepared to take on it's first driver. I showed up that afternoon with my son Gavin and Kraig had some pizza ready for us. After a few slices of some great Chicago Pizza Kraig and Alisa showed us around the dealership I signed my name 25 times and Kraig paired up my phone to the bluetooth and personalized all of my settings for me. He's a great person to demonstrate automobile technology because he shares the some passion for innovation and engineering so I do. Alisa walked me through the whole acquisition process and came highly recommended. I always felt that she was working for me. Coming from an ex-automobile sale professional myself I appreciated her dedicated approach to a focused and pleasant car leasing experience. Bravo!! to the whole McGrath Organization from the top on down.

pax671

Nov 18, 2013

Great experience, comfortable friendly staff. Salesperson was great. No pressure environment. Received my cost objective on both my trade-in and my purchase. Highly recommend.

paulnordini

Oct 29, 2013

Great dealership. I didn't purchase my car there, but Justin Storandt did help me out and he was awesome. Great sales guy that actually cares about what your drive. I contacted him to let him know that I went in a different direction, and he went ahead and sent me a postcard congratulating me on the Porsche that I purchased somewhere else. That's a stand-up and professional sales person. I would very much recommend Justin for your auto needs.

glenda abada

Oct 11, 2013

McGrath lexus of Westmont polite and courteous sales people, helpful and make the car buying process easy ,

Truly blessed

Sep 25, 2013

Mel Owens was extremely professional, polite and courteous! I strongly recommend him as your salesman. I walked in with a 2007 Lexus GS 350 and walked out with a "Sexy" red 2013 ES 350 for a great Price! Thanks Mel!

tzegar

Sep 12, 2013

I made an appointment with Scott Raymond to: "just come in and look," and I ended up leaving with a loaded LS460. Scott was open, knowledgeable and made me feel comfortable from the beginning of the process to the end. One doesn't always know how to start this process but Scott put me at ease. Geoff was equally friendly, fair and accommodating. Strange to say but I truly felt like they were my advocates. Thanks guys, Tom Zegar

kamilL

Sep 12, 2013

Great service greg luzinski was a great sales consultant went out of his was to make the deal happen highly recommend going to see greg to buy a great used car.

Lisaann

Sep 8, 2013

From the initial call to the final signature, the experience I had at Mcgrath of Westmont and with agent Mel Owens was phenomenal. The attentiveness from Mel and the overall customer service has won my business for years to come.

amandapyzik

Sep 4, 2013

I was in an accident over the summer and unsure about whether I wanted to fix my car or purchase a new vehicle. After test driving several cars, I feel in love with the Lexus RX 330/350 model and there went the idea of fixing my car. I went to Lexus of Naperville being close to my home, and found the saleman to be very rude and almost sarcastic. He spoke to me as if I was a stupid young girl who had not done her research on cars. Yet I'm 30 and have never had a car payment and spent hours researching if I was going to consider having a car payment for the first time! He had me test drive a Lexus that made an incredibly loud sound once I left the parking lot. I believe there was something wrong with the breaks, but when I returned to the lot and reported the problem, he brushed it off as if nothing was wrong and said I was just being too "sensitive". After this experience, I had a bad taste in my mouth about Lexus in general. Then I made the trip out to McGrath Lexus. I found a model on-line that looked really great and called ahead of time to make sure it was available still. Joe Scala, my salemen, had the car ready for me when I got there...in beautiful condition too. He was very considerate and treated me like a young adult, and spent time explaining all of the positive aspects of owning a Lexus. He worked with me on the price of the car, which I felt was very fair. I also believe if there was a problem with the vehicle that he knew of, he probably would have steered me away from the car and to another one. I have had no problems so far, and believe McGrath works hard to keep their positive reputation and therefore would not sell a car they knew had issues. If I could go back I may have worked a little harder to have the navigation updated, but overall I LOVE the car and appreciated Joe for his assistance! The finance guy, Mike, was also very informative and not pushy. He simply provided the facts and let me make my decision regarding purchasing a warranty or not. In the future, I will be going back to McGrath when I'm looking to upgrade my vehicle.

NaseriFamily

Aug 26, 2013

Our experience at McGrath Lexus was excellent. Steve Gibson was kind, courteous, extremely informative, and helped us get a great deal on a wonderful car. Everyone at the dealership treated us with respect and cared about our needs. We now have the exact car that we envisioned through a dealership that will continue to provide us support and assistance whenever we need it. We definitely recommend Steve Gibson and McGrath Lexus!

jenneric

Aug 21, 2013

Customer service was exceptional. Car was ready for viewing and test drive. Family was fed at cafe while working through paperwork. Highly recommend this dealer to anyone looking for great service and high quality vehicles.

dannshere

Aug 12, 2013

Gorgeous place!! Great Experience!! Awesome Guy (Scott Raymund) Came here just to test drive a Lexus IS 250 end up buying it!!Great customer service!

allured

Aug 6, 2013

We bought an 2013 RX350 from Steve Gibson in July (only 125 miles on odo.) and were very happy with his willingness to negotiate with us. I feel as though we got the best deal that we could have no matter where we would have bought. Steve treated us as though we were his close friends and expressed interest in us above and beyond what you would expect from a car salesman. The fact that he allowed us to take the car home was a huge factor in us buying from Steve and McGrath Lexus. We will return to Steve for our next car and we will also recommend him. We expect the service experience to be every bit as good as the buying experience.

jnmruck

Jul 24, 2013

Out of state purchase overall went very smooth. Greg was very responsive to a couple minor issues and went above and beyond. All associates dealt with while at dealership were professional and proved customer service is not just a marketing ploy. Would recommend this dealership and will look their first for my next purchase.

jamesmika777

Jul 22, 2013

Excellent Service! Very knowledgeable! Best price!I have owned a Lexus for over 15 years and would highly recommend McGrath Lexus of Westmont! Thank you Greg Luzinski for all that you have done!

james_c_bradley

Jul 17, 2013

This review regards information concerning the exceptional experience that I had with Scott. He is very personable and professional. He truly cares about your needs. I was always worried about receiving a good deal especially buying a used car. But after numerous conversations, I found that all of my desires were met. The car exceeded my expectations and so did Scott's service. I highly recommend !!!! Kindest regards

Pagz25

Jul 9, 2013

The experience at Lexus was oustanding. Mel Owens did a great job showing us the vehicle and making the whole process run smoothly. We left feeling that Mel was truly genuine and honest. His support team was incredible was well. We highly recommend McGrath Lexus, and Mel Owens.

TASChgo

Jun 30, 2013

Beautiful facility. Polite, but disinterested salesman. The car presented was not presentable. I took myself on a test drive, at the salesman's suggestion. I returned and reported that the car was disappointing. The salesman didn't seem surprised by my assessment, asked no questions, offered no other vehicles for consideration. Since my business was not of more value, I purchased my vehicle a couple of dealerships up the road fr/McGrath. I shook the dust off my feet and won't be returning.

tri4kids

Jun 28, 2013

Working with Greg Luzinski was a pleasure while leasing my CT200h. This was my second car purchase from him and it was as flawless as the first experience. He was courteous, knowledgeable, and honest. He always goes out of his way to make sure I am completely satisfied. I sincerely think he is an asset to McGrath Lexus and will be for years to come. Thanks for always treating me like family Greg. ~ Amy Ladd

JaeP

Jun 6, 2013

Terrible experience! In two words: unprofessional & disrespectful. This location told us that they would not tell estimate our monthly payment if we put X money down, paid X sales taxes, etc. They said that in order to look at numbers, they would have to run my credit first! I have never have any car dealership work in this fashion. Because of this request, Justin ("Big J") said that he "doesn't know what our problem is" and "doesn't know why we were being so difficult". No customer should be treated like this in an facet of retail, let alone when you are ready to buy a $30,000 car. Then, when we spoke to the manager, Tom, he apologized and took our phone number to call us the next day AND HE NEVER DID! There are too many other dealerships out there with great service and respect for their customers to have to put up with the unprofessional and disrespectful treatment.

JacquelynP

Jun 6, 2013

Terrible experience! In two words: unprofessional & disrespectful. This location told us that they would not tell estimate our monthly payment if we put X money down, paid X sales taxes, etc. They said that in order to look at numbers, they would have to run my credit first! I have never have any car dealership work in this fashion. Because of this request, Justin ("Big J") said that he "doesn't know what our problem is" and "doesn't know why we were being so difficult". No customer should be treated like this in an facet of retail, let alone when you are ready to buy a $30,000 car. Then, when we spoke to the manager, Tom, he apologized and took our phone number to call us the next day AND HE NEVER DID! There are too many other dealerships out there with great service and respect for their customers to have to put up with the unprofessional and disrespectful treatment.

TrevorNightengale

Jun 4, 2013

Scot was outstanding. I value an upfront, no frills car buying experience. Thats just what I got. I also felt respect from Scott regarding the information I gathered on my own before coming in to look at the car. Many car salesmen make it sound as though you committed a crime for doing your own research. However I never got that from Scott. I am recommending all my friends to Scott. Great experience.

sw4audi

Jun 3, 2013

I have always bought new vehicles, but wanted to take a step up in performance and luxury, hoping to find the right car at the right price. After much research, I decided that the Audi S4 is the perfect combination of luxury and performance, plus decent gas mileage. I have been searching for a 2-3 year old Audi S4 Prestige Edition with low miles and found one at McGrath Lexus through cars.com. I contacted the dealer and Greg Luzinski got back to me very quickly. He was very helpful and answered my questions before we drove 200 miles to see the car in person. Greg was very familiar with the car because he had been driving it for several weeks. Upon arriving at McGrath, we were greeted quickly, and Greg met us right away. The dealership was very impressive all around - a great facility and friendly staff. Greg had the car ready for us to drive and we spent a good amount of time inspecting the car. We first noted that the actual mileage was 2,000 miles greater than listed on the dealer website. While it's undertandable to have a few miles above the listing, I feel that the dealer listing should be updated if the difference is that significant. The inside of the car was virtually flawless, other than a torn floor mat. However, we noted some damage to the back bumper, and the car appeared to have some minor damage that had been painted over. The damage appeared to be cosmetic, and not unexpected for a used car, although this one has less than 20,000 miles on the odometer. There were also a couple bulges in one of the front tires that were deemed to be safe. We were interested in the car and were able to reach a reasonable deal once our trade-in was properly valued. While holding on the price, Greg was able to get a second key produced ($315 cost locally) at the Audi dealer nearby. That was much appreciated.While the entire experience at the dealer was great and Greg couldn't have been more helpful, I brought the car to our local Audi dealer a couple days later. I learned that the bulging tire was due to a damaged inner sidewall, and it is only a matter of time before the tire fails. As a result, I will be purchasing a new set of tires. My Audi dealer also noted a long (8") shallow dent in the undercarriage, and other damage along the lower drivers side that had been repaired, possibly as a result of frame realignment. Since McGrath performed a thorough inspection of the car when they purchased it, I now feel that the dealership was less than forthcoming with the information they had because this damage should been noted by the technicians and passed on to any potential customer. While I understand the used cars are purchased "as is", I felt that a dealership with the outstanding reputation of McGrath would have disclosed this information. Between the new tires and repairing the cosmetic damage, I will be spending nearly $2,300 to bring the car mostly back to the "Like New!" condition advertised in the listing. The concern isn't so much the cosmetic damage, it's the potential hidden stuctural damage to be discovered later.While this is still my dream car, I was hoping my first experience with purchasing a used car would have been better and less costly just two days after I bought the car. The dealership gets great ratings for customer service and friendliness, and my overall experience may have been better if I bought a Lexus. However, I can only give a 'Bad' rating for quality of work due to the undisclosed damage, and just an 'OK' rating for overall experience.

hinsdale17

May 31, 2013

My Husband and I have purchased now four cars from McGarth Lexus. We have purchased our cars from Rita and she is a wonderful sales associate to represent the dealership.Rita is one reason why we come back to McGarth. The other staff members we have dealt with also represent the dealership with outstanding customer service.They real do know are name when we come in not all to purchase or sell back a car,but when we service our car.

pj24

May 23, 2013

My car buying experience at McGrath Lexus of Westmont was the best. The team went above and beyond to make sure all my needs were met without any apprehensions. This is the dealership to visit when one is in the market for purchasing a Lexus - phenomenal customer service!

bulldog728

May 16, 2013

i no problem finding the suv, scott was very helpful, i told him what i was looking for, he made it his business to give me what i wanted. the finance department, is where my doubt can in, but, surprisingly, mike, i believe his name was, really made it happen, thanks.. bob thrumb up, the guy you really want to see when purchasiing your car. the front desk people were polite. service department thrumb up. the whole experience was worth it all. thank you . im spreading the word around to friend and family, WESTMONT LEXUS DEALER is the place to go to purchase a car.

Claudiamariaheit

May 8, 2013

I had just lost my car to a flood and knew nothing about cars but knew I always wanted a Lexus, I was very hesitant to walk into a dealer knowing nothing about cars. Greg happened to be the person who helped me and I was pleasantly surprised, he made me feel very comfortable and at ease about trying to find the right car for my needs. He was extremely knowledgeable , friendly and courteous and never put any pressure on me and constantly kept me informed and updated as to the inventory of used cars as they came into e dealership. I finally purchased the perfect car a few days ago and I couldn't be happier , the customer service I received has been nothing but excellent from start to finish . I will definitely highly recommend this dealership to anybody who may be in the market for used or brand new cars.

hepondo

May 7, 2013

Greg Luzinski's and McGrath's service levels are unmatched in my experience and I work in a service industry. Terrific stuff from this dealership and Greg.

dhowe27

May 6, 2013

Mel was very forthcoming in his approach and there was no high pressure back and forth. The process was made easy and was interactive which made it less stressful.

suziwan

May 4, 2013

Visited the dealership from out of town for the first time. Rita was my salesperson. She was a sheer delight, very engaging and very attentive to my needs. Her communication skills has been outstanding. She had great knowledge about the car and made me feel like I was already a top client from the beginning. She made sure I had enough coffee and even got me a sandwich since I was there for awhile. I was also was impressed with Mike Agnello, Business manager. He was very professional and helped me with my loan. My overall experience has been very positive and would recommend this dealership for a new or used car.

Nbeal28

May 1, 2013

I enjoyed the service I received at this dealership, everyone was extremely kind and courteous and help to make my purchase a wonderful experience. I enjoyed the sales representative Scott Raymond as well as Mike Agnello he business manager. I would definitely brag to others about the great service I received at your dealership. Thank you for helping me get the car of my dreams.

RyanDe680

Apr 30, 2013

This is the second vehicle that I have purchased from Glenn, however my family has used him for other Lexus purchases. Glenn does a great job and is great to work with. I didn't feel pressured in any way and received a great price on a trade in. I'd definitely recommended Glenn as he'll get exactly what you want without feeling the pressure that a typical car buying experience may provide.

richardkaz

Apr 24, 2013

Scott Raymond is great salesman.Very satisfied with purchase. Only few minor glitches which Scot is currently taking care of. Excellent sales experience. Strongly recommend.

Charles66

Apr 17, 2013

I bought my first car from here. Overall I liked the service and they got my car I wanted without any problems. They were really friendly and helpful. I would recommend this dealership.

winthrjc

Apr 16, 2013

I recently purchased a certified pre-owned 2010 RX 350 from McGrath, and Scott Raymond was my Sales Consultant. Scott was extremely friendly through the entire process, and was not nearly as pushy as I expected most car salesman would be going into the car buying process. Scott was very accommodating to my time as I could not complete the sale until after the dealership was closed on a Saturday. Overall, I had a great sales experience with Scott, and since purchasing the car I have had just as good of an experience with the rest of the staff at McGrath including Jason Ellison in the service department and Kraig in delivery.

tthaxton71

Mar 26, 2013

Scott and Mike made me feel as if my dollar meant something.....it wasn't about selling a car but an experience! Thank you for delighting me.

achavez70

Mar 26, 2013

I was in the market for a second car to use in beautiful california, when I came across the McGrath listing on a 2005 convertible. Greg Luzinski was in contact with me from beginning to end . I consider myself to be a very picky buyer who ask a thousand questions especially on items this expensive and Greg was so patient with me in every step of the way. Well done Greg, you have a customer for life. Thanks again Greg and the McGrath family

cavice

Mar 25, 2013

I have been looking for a 2007 Lexus GS 350 for two years. Scott Raymond was extremely helpful, and we talked several times after business hours. Scott and Mcgrath was able to deliever the exact car I wanted at the price I wanted to pay.

terras

Mar 24, 2013

About two weeks ago I decided to visit Lexus of Westmont to look for a specific type of SUV. I spoke with Scott Raymond over the phone to make the appointment. Unfortunately, I wasn't able to keep the appointment and rescheduled. When I visited the store the following day I went without my husband who happened to be out of town. Upon meeting me I informed Scott that my husband would be the one that would need to sign off on any paper work before I could purchase a vehicle. Despite what I told Scott he showed me the SUV I was interested in and talked to me about the car. After test driving the car I knew that I wanted to own it and take it home. When I contacted my husband he told me that he wanted to see the car but would not be back in town until Tuesday. When I told Scott this he said that was fine and he would see us then. Unfortunately, we were unable to keep this appointment also and didn't come until the following Wednesday at 5:00pm. Once we were there, Scott immediately took us out for another test drive this time with my husband driving. During the entire time Scott was pleasant, charming, and personable which made us both feel very comfortable. Once we returned to the store negotiations begin. This process was emotional and lengthy because each person saw a different value in the car. Finally after having much dialog and negotiation, we agreed on a deal and purchased the car. What impressed me the most about Scott is that from the time I first contacted him until the end he was very patient and not pushy. He treated both my husband and I with the highest respect and warmth. Scott has an incredible sense of humor that kept me laughing even during the more difficult parts of the negotiations. He listened to us when we spoke and never made us feel like what we were saying didn't matter. I am so pleased that Scott was the person that sold us the car because I had been mistreated by other car salesmen before coming to Westmont. Even Scott's supervisor was pleasant to deal with and had an equally fantastic sense of humor. My experience with Scott was one that I will never forget, because not only was he friendly but extremely intelligent and understanding of my circumstances and my husbands opinions about purchasing a car. Considering the profession that Scott is in, I feel that he tries to deal with his customers as honestly as he possibly can and tries to maintain his integrity by being upfront about things which can be difficult in any sales profession. When I am ready to purchase another car I hope Scott is the person that sales it to me because I know he will work hard to put me in the car that I want. I believe Scott is an asset to Westmont and adds value to the dealership.Thank you for your time.

valerie08

Mar 19, 2013

We had a very pleasant experience, we enjoyed the Starbucks and state of the art facility. We highly recommend McGrath Lexus of Westmomt. We drove from Toledo OH area and it was well worth the trip! Loving our 2010 Lexus ES350!!!! Greg was especially helpful, honest & sincere.

zlibutlimoinc

Mar 18, 2013

Impressed of service quality and sales people very friendly,not pushing,courteous.Greg Luzinski my sales person great.I think of him as a friend!

marcosvelazquez

Mar 16, 2013

Had a good experience purchasing my certified pre-owned Lexus RX 350. From the time I walked in the dealer and was greeted, meeting and working with the sales consultant and finalizing the deal it was nothing but true professionalism.

timolson

Mar 12, 2013

Scott was very descriptive with the selection of models I was looking at. He was also very patient with my wife and I as we did not know exactly which model would have what we were looking for in a car. We were there for several hours and he never made us feel like we were too bothersome. My wife and I had been to many other dealerships that day and Scott was by far the freindliest and " unpushy" sales person we had encountered that day. This is our first Lexus vehicle and we are very happy with the decision we made ( ES 350 ). For anyone looking to buy a car without feeling like you are not being pressured I would highly reccomend Scott Raymond. Thank you Scott, Tim Olson

Danaromito4

Mar 8, 2013

The purchasing of a Lexus experience was the best experience I have encountered in the last 30 years. I have always purchased a Cadillac and would have never purchased a Lexus if it was not for Joe Scala - a genuine person and True Professional. The car buying experience being coached by Joe was remarkable. His caring attitude and focus on what I needed as a customer made me a proud owner of a Lexus vehicle bi want to express to Joe and share with his Manager and also with McGrath Lexus that buying a car working with Joe and staff made it fun As well as refreshing behaving purchased only caddy's for the past 30 years made me realize that the experience my wife and I encountered with Joe made us feel important and satisfied as we drove 65 miles home. Make no mistake - Joe made it worth the drive and I will be back soon to trade in my 2010 Caddy for a new Lexus - as long as I can deal directly with Joe Scala.

dtcbs10

Mar 5, 2013

I bought my new 2013 Lexus ES 350 on 2/20 from McGrath Lexus in Westmont. Since I bought it, I haven't stopped driving it! I Love my Lexus! Please visit my new family at McGrath Lexus in Westmont. Joe Scala is the guy to go see. He was very friendly and very professional. He treated me like family the minute I walked in. I will never buy any other car make, or go to any other dealer. Thanks Joe!

yatoyebi

Mar 3, 2013

I will surely recommend this dealership to anyone. I was impressed with the level of professionalism, sincerity and conducive atmosphere to do business. I must say I was particularly impressed with the way Greg Luzinski treated me. Thank you Greg.

rclausen

Mar 2, 2013

My wife and I have owned at least one Lexus for the past 13 years and only experienced one other dealership in another state which we both thought was exceptional. McGrath Lexus is clearly the best in class benchmark now, which means other dealerships probably don't have a chance. Everyone we came in contact with are top notch. Steve Gibson is a great sales person but more important a great person. Bob Cowden, the New Car Delivery Manager took the time to go through every option on the new RX450h and in a very creative and entertaining way. The paperwork process was the most efficient I have ever experienced. McGrath Lexus is best in class!!!!Thanks for a great experienceRandy and Janet Clausen

Tuck31

Mar 1, 2013

Greg Luzinkski and McGrath Lexus was a pleasure to work with. We made the deal over the phone via texting of pictures and video. Greg overnighted the paperwork and we caught the Amtrak the next morning from Indiana to Chicago. Made verbal agreement at 10 pm night before catching Amtrak. They picked us up at Union Station and transported to dealership. Porter, Kirk, was enjoyable to chat with and very professional. We inspected the vehicle, paperwork was done, check written, and ready to hit the road home. By the way, they also prepared lunch for our ride home. Arrived in Chicago-out the door/on the road within 40 minutes. One of best auto experiences we have encountered. Would highly recomend. Brad and Stacy, Bloomington, Indiana - Go Hoosiers!

bob4407

Feb 28, 2013

They made the buying experince the best I have ever had. I will send my family and friends to buy here...and almost forgot I also got the best deal in town. Why would you ever look any where else....

Pitch1966

Feb 26, 2013

Just bought a used 2007 ES350 and love it! The customer service and especially our salesman, Joe Scala, is exceptional. Joe and his manager went out of their way to make sure we were 100% satisfied with our car choice and the price settled upon. This is our 2nd Lexus purchased from Joe and both experiences were great! If you're looking for a Lexus used or new I definitely recommend seeing Joe Scala at McGrath Lexus in Westmont.

csedlacek

Feb 25, 2013

I walked in to McGrath Lexus to test drive an RX 350 for the first time. Scott Raymond was paged to assist me. We took the SUV for a test drive, Scott was thorough and patient throughout the drive. We then when on the hunt to find one on the lot that had the options and color and price that I wanted. After a few trys we found it! Scott was very professional and friendly. I would recommend McGrath Lexus and Scott to friends and family. I also want to mention the gentleman John who helped me through the setup process of my new vehicle. I am a first time Lexus onwer and had a fair amount of questions. John was amazing as well! He made sure everything was set up exactly the way I wanted it and very patiently answered ALL of my questions. I would definately go back to McGrath Lexus!

jblacksm

Feb 21, 2013

Everyone at McGrath was incredibly friendly and helpful - I was impressed with the professionalism I encountered at every step of the process. I'm glad I had the opportunity to work with Scott - he played a significant role in making the overall experience enjoyable.

karabby

Feb 7, 2013

I had a good experience shopping for my used Lexus 350 while working and negotiating with Scott Raymond. He is a likeable person and not a high pressure salesman. I would recommend McGrath Lexus and Scott Raymond specifically to anyone. It was a pleasure working with him and I found him helpful even after purchasing the car.

clents

Feb 4, 2013

We found the used LS with the desired color and options at an excellent price while searching listings on autotrader.com. I called the dealership to discuss the vehicle and decided, on the phone, that this was the car for us. We made a deposit on the car and bought our plane tickets to fly up from Arkansas to purchase the car. The car was exactly as described. It looked and drove great. From the first phone call to the dealership, through the finalization of the purchase, we received excellent service. The office and sales staff were very professional and worked close with us for a quick and smooth transaction. We were on the highway in our new car within an hour of our initial inspection of the car. Walking through the showroom, we found a full variety of Lexus vehicles. We were very impressed overall with this Lexus dealership. We would definitely do business again with them and would recommend to anyone looking for a great deal.

RBreisch

Feb 2, 2013

We recently had a very special experience while looking to purchase a new car and were treated very fairly on the trade-in value of our trade and on the price of the new car. The salesman, Mr. Steve Gibson, pointed out the new features and took time to show us the car. He was very courteous but not pushy.We purchased the RX350 that was shown on the floor and the dealership had the carcompletely prepared for me to pick up the next day. The Sales Manager, Mr. Tom O'Conor, spoke with us and helped us with the trade. We have dealt with Mr.o'Connor over the many years of trading with the McGrath Dealership, he has sold us most of our cars from there.Mr. Michael Connerey in the Business Office met with me regarding the financial matters and explained each document as I signed. He was very pleasant and efficient. Finally, Mr. Kraig Dykman, Delivery Specialist, took me through all of the new features, set the radio, put my phone in sink with the Bluetooth, set the garage door opener and demonstrated how all of the buttons are to work.We were very imporessed with each of the employees of the dealership and could see first hand that they definitely enjoyed their jobs.Thank you!!!Robert and Phyllis Breisch

James Alford

Jan 28, 2013

We decided at the last minute to price a new ES 350. So, we took a chance on McGrath Lexus of Westmont. We met Christi and away we went. She listen to our reasons and our needs. She was kind and very patience, so we felt at ease with her right way. She has an intuition about her clients that is dead on. She moves us from the ES 350 to a GS 350 and there it was, our car. If you want a really nice car purchasing experience, check out Christi Brooker. She does all she can for her clients.From Eric, the Manager, Christie, our sales agent, Bob, Craig, and Michael etc... the service was exceptional.

Randytschool

Jan 26, 2013

Fred did a great job of making me feel comfortable and confident throughout theentire process; he did everything possible to make sure I was satisfied with myexperience in purchasing the vehicle. Mike in the financial department went out of hisway to make sure I got the best deal. And Bob did a fantastic job of teachng me howthe navigation system and other systems work on the vechile. I was very happy withmy purchase and would definately come back or recommned McGrath to anyone I know.

RobertLasers

Jan 25, 2013

My overall experience at McGrath was truely amazing thanks to your great staff and your sales represenative. I was a little picky about what I wanted but, with great patience and knowledgeJustin was able to help me out with my choice. With this experience I will be requesting McGrath Lexus to all of my friends.

LewisTL2

Jan 24, 2013

I admired Mel's efforts and greatly appreciated his and Robin's help. They both define the Lexus legacy of customer service and customer friendly attitudes. I am an Active Duty Service member who travels all over and I can truly testify to the Lexus Covenant. This type of experience will ALWAYS keep me coming back to Lexus. Army STRONG!MAJ Lewis

marylmuscolino1

Jan 22, 2013

Amazing buying experience! Rita Barkstrom is incredible. I explained my ideal car and she found it. Rita is warm, easy going and a true joy to work with. The process was easy and I trusted her every step of the way. I will never buy a car from anyone else. Rita is the best!

MENAKSHI SAHANI

Jan 22, 2013

HI MY NAME IS RAJ SAHANI LAST WEAK I PURCHASE RX 350 I AM VERY HAPPY WITH SCOTT RAYMOND EXCELLENT SERVICE SO I SAY HE HIS NO ONE IN YOUR SHOW ROOM GOG BLESS HIM AGAIN SCOTT THANKS FOR EVERYTHINK RAJ SAHANI

tbbruce

Jan 22, 2013

Scott happily test drove cars in the freezing (-10 windchill) cold...very informative and ethical in the purchase process. It was a very smooth transaction and they strove to have everything to my liking.

Carol Schuster

Jan 17, 2013

I couldn't be happier with my new car and McGrath Lexus! Justin was wonderful to work with. He was professional, knowledgable and just a really nice guy. My husband has driven a Lexus for a few years now and has nothing but good things to say about the dealership! When I started shopping around for a gently used car he suggested I look at McGrath. He said that no dealer can beat the customer service and "perks" that Lexus offers. He was right! As soon as I drove it I knew I made the right decision! And with free unlimited car washes...I'm happy as can be!

lisa

Jan 16, 2013

We went to McGrath Lexus to trade in our 2006 GS; which was purchased from McGrath in 2006. The service dept. (Tim Lucas) has treated our service/maintenance visits so well that we knew that we MUST buy another McGrath Lexus. No other dealership would do.Greg Luzinski greeted us at the door and offered beverages. The whole experience of purchasing our new/slightly used 2013 GS took ONLY 2 Hours. When asked about pricing; Greg was quick to cut to the chase and work up numbers on the three vehicles of our interest. Test drives were made and the deal was struck. Greg is a likeable person and well versed in the McGrath Lexus culture. He thoroughly knows the Lexus product line. This purchase was a joy.We highly recommend a visit to the McGrath Lexus dealership to enjoy their hospitality and their beautiful facility. A Job well done McGrath Team!

maryeduncan

Jan 16, 2013

Everyone at McGrath treated me with respect, professionalism, and especially eagerness to help and please. Rita was recommended by Bob Spee at Oak Lawn Toyota. After shopping other dealers i.e., Toyota, Nissan and Lexus I am so glad that I went to McGrath and asked for Rita. The General Manager, Tracy Isselhardt, the Sales Manager, and the Senior Business Manager , Michael Connery made my whole experience perfect as they helped me until Rita arrived. She is excellent; she acted very professionally, yet made me feel like she sincerely cared about my purchasing the right vehicle for me. Rita went above and beyond the call of duty as a Lexus salesperson and has continued after the sale to be just as helpful, caring, and enthusiastic.Ben Kruchten the Delivery Specialist has spent a few hours helping me to learn how to use all of the fantastic electronics and any other information that I have needed. He deserves an A plus for expertise, patience, and attitude. I have already recommended McGrath and Rita to friends and family.M.E. DuncanHappy New Lexus RX350 Owner

Miked71

Jan 16, 2013

Mr. Raymond was friendly and knowledgeable. His customer service was superb, I felt very comfortable working with him. He had the ability to put my concerns at ease. I had a great experience!

NLJohnson32

Jan 16, 2013

Great car buying experience!! It was as simple and smooth as possible. Justin was easy to work with and very helpful and I will definitely be returning to McGrath Lexus for my next car!

Sinakeang32

Jan 16, 2013

My experience at McGrath was truly amazing and it exceeded my previous experience at other dealerships in the area. Justin was very polite, respectful, and knowledgable about my car selection, which made it an easy choice. I will be returning to McGrath Lexus for my next purchase. Thank you!

collojl

Jan 12, 2013

I would like to say how awesome this car dealer is. They were so helpful, friendly, and passionate about what they do. I worked with Steve Gibson and he was fantastic. This is the third time I'm buying a car from him in 10 years and I will be returning to purchase a car here in the future. Steve was very professional, courteous, knowledgeable, and really went the extra mile to make me a happy customer. I highly recommend you work with Steve at this dealership if you are looking to buy a new or used car! J. Collo

abdullah.alothman.3705

Jan 11, 2013

We found Scott Raymond to be very friendly and helpful. we were never pressured or felt intimidated. He did a super job. This is a very upscale and clean dealership.

lpbrown

Jan 11, 2013

We had a great experience working with Greg Luzinski on a used car purchase. He was very helpful in locating the right car for us and made every aspect of the purchase - from multiple, long test drives to making a follow up call to see if he could provide more assistance to ensuring final delivery of the vehicle - top drawer. We were completely satisfied with our visit and will do business again with McGrath Lexus in Westmont.

Hickman42

Jan 10, 2013

We found Scott to be very friendly and helpful. We were ready to leave a couple of times thinking we would not reach an agreement , but Scott kept working until we finally came to terms. We were never pressured or felt intimidated. He did a super job and we even got a free lunch. This is a very upscale and clean dealership.

jamodeo

Jan 9, 2013

I went to McGrath Lexus to find a newer vehicle to replace my RX330, although nothing wrong with it, I was just looking to get into a newer and smaller (more sporty) vehicle. Joe Scala not only found one with every option I wanted, in perfect condition, at the right price for me, he found my dream car with a very good deal on my trade in! I was blown away at how easily everything went, and how accommodating he was! He took the time to listen to everything I was looking for in a vehicle, and literally showed me the PERFECT car! I have never been so happy with a vehicle purchase in my life! Even when I stop by for the free car washes, Joe always takes a moment to stop and say hi, the customer service is simply exceptional.

tonypil

Jan 9, 2013

I purchased a pre-owned 2004 ES330 from Scott Raymond about 15 min. before closing on a Friday Night. Although the dealership was closing and all of the staff were leaving, Scott stayed and followed through with a good price for the car. He made sure that I was well taken care of by the documentation personnel and was able to locate an owners manual (important for me) before I left. He was able to explain almost all of the features of this "Special Edition" and when I returned for an adjustment of the headlights, Scott was able to procure a manual for the navigation system for the car. I was very impressed! I am very happy with my purchase and would not hesitate to recommend Scott or the dealership to those interested in a quality used car.

Rab354

Jan 4, 2013

I have purchased seven vehicles (new & used) from McGrath Lexus of Westmont. All of my experiences have been great.I worked with Joe Scala on the purchase of a 2011 RX 350, Joe was extremely knowledgeable and professional. He reviewed the car fax report, service history, tire & break usage, etc. for the three vehicles I was interested in.I received very good pricing and bought the car.It was a very good buying experience and Joe took care of me through the entire process.He is a true professional and look forward to working with him again in the future.

rachellada

Jan 3, 2013

My husband and I visited McGrath Lexus and met with Greg Luzinski many months before we wanted to purchase a car. We had an amazing experience, but it just wasn't the right time. After our visit we visited other dealerships and the customer service and pricing we encountered paled in comparison to that which Greg provided us. After one particularly bad experience at another dealer, we on a whim went back to visit Greg. Bought a car that day. Can't say we walked in expecting to do that, but the price was right and Greg was awesome to work with. He is far from your typical car salesman.

Rgatti

Jan 3, 2013

Robyn and I recently purchased our second pre-owned Lexus. We find dealing with Steve to be an absolute pleasure. He always pays attention and responds to our questions. Steve has been available to address our concerns both before and after we have purchased our vehicles. It is always a pleasure dealing with Steve!John and Robyn

lydon1229

Dec 31, 2012

I purchased my CT200 from Larry Pebelske just before Christmas. I had put off buying a new car because I've had such bad experiences in the past. In fact, it had been 20 years since my last new car. But dealing with Larry and the whole team at Lexus of Westmont completely changed my mind. Larry was great - took me for a test drive a month before I bought the car. He didn't harass me. I had told him my timetable for buying and he was very respectful of my time. They gave me a very good price. I wasn't planning on taking the car that day, but they made it so easy for me. They gave me a very thorough introduction to the car (my first hybrid) and made it a great experience. I would recommend Larry and McGrath of Westmont. I'll go back there again.

susancassa

Dec 28, 2012

I loved my 2011 RX 350 and my salesman, Steve Gibson so much I just traded for a 2013 under the repeat customer program. The evaluation of my 2011 for the trade was painless, and the price fair. In this process, Steve catered to my need to understand every number, was attentive to communicating delivery timing of the new car, and stayed late on delivery date to accommodate my schedule and assure that every detail was attended to (it was, thanks to the rest of the team's great service)Jeremy Tran in the business office was professional and quick, and Ben Kruchten was a dream in my "lesson" on how to get the most out of the bells and whistles in the RX 350. He couldn't have been more patient in facilitating my goal of learning about the "new stuff", plus some things I never mastered in my 2011. I recommend McGrath, and Steve, every chance I get.

PChats

Dec 27, 2012

I just bought a 2013 RX350 from Steve Gibson at McGrath Lexus of Westmont. Before we started the process my husband had a negative impression of Lexus salespeople since he had had a couple of not-so-stellar experiences in the past. However, Steve turned this impression right aorund with his courtesy, attention to detail, passion and dedication to his work. Steve exhibited a genuine desire to help and it is fair to say that Steve was a big reason that we decided to buy a Lexus and to buy from this dealership.Ben our Delivery Expert was extermely helpful and thanks to him I have been using most [not all, yet!] of the new features of my Navigation and Media systems. Kudos to Steve and the dealership. They have made our Lexus experience special! Keep up the good work!Pia C

wleopold

Dec 21, 2012

Eric and Scott were receptive to my requests and accomodating. Instructions for operating the various operatives on the car were well covered.There was some lacking in knowledge of the three year bumper to bumper warranty for the purchase of certified cars. But overall the sale presentations were friendly and proffesional. Mcgrath Lexus projects a favorable image.

NLeMieux

Dec 19, 2012

This is the second Lexus I've purchased from McGrath. Alisa has been my salesperson on both. She is professional in every way. Alisa and McGrath have always exceeded my expectations. Alisa is truly an asset to the McGrath family.

barbara turner

Dec 19, 2012

As my Lexus GS 300 had reached ten years, we decided it was time to trade it in. We returned to McGrath Lexus, hoping to make our third pre-owned purchase there (the first had been an LS). After listening to what I was looking for, Joe made some recommendations on the floor, and then went to his computer to see what else they had that would fit the parameters we gave him. It didn't take long for him to make his best recommendation, which turned out to be one on the floor, and explain why this was his best suggestion. Then we took it out for a test drive, an Joe explained more features of the car and how this one, a GS 350, was an upgrade from the one we were trading in (which, by the way, had been a terrific car, and was in excellent shape). He also worked with Eric to get us the best possible trade for my ten year old car. Throughout, Joe was very professional, helpful, and easy to work with (no pressure). He also introduced us to Bob, who spent over an hour teaching me how to use all the features of the car, including the updated navigation system. I am very happy with the car and with the way we were treated. As a longtime customer of McGrath, I have been very satisfied with the service that has been given to the cars we have purchased there.

dchatterjee

Dec 3, 2012

This is our second Lexus from McGrath. Scott is a smart salesman to work with; he has a great personality & sense of humor. He worked with us to get the best deal. We were looking to trade in one vehicle and we were happy with the offer presented to us. We look forward doing business with McGrath Lexus and Scott in the future. I will definitely recommend this dealer to all my friends and family.

SBG

Nov 29, 2012

My husband and I recently bought a pre-owned LS460 from Greg Luzinski. Before landing at McGrath Lexus of Westmont, we went to several other Lexus dealers in the Chicagoland area, and I can honestly say the way we were treated by Greg from beginning to end was by far the most pleasant and honest experience we had throughout the process. Greg spent a fair amount of time with us and took the time to answer and address all questions/concerns we had and never made us feel pressured to buy the car. We ended up with a great car and got a great deal, and since our purchace Greg has followed up on several occasions to make sure we are satisfied with our purchace. Greg and McGrath of Westmont is definitely a place we will return to when looking for another car.

vidad

Nov 29, 2012

I had chance to deal with this amazing person to get my new car. He did all you can expect and more to get us satisfied. Since i got my car i was still looking to make sure i was not tricked on a price for the car, but i still can not find any better price on similar cars i've got. Also when i came to wash my car (i can not worry about paying for this pleasure anymore!!!) i was admired when Joe came to me and remembered all small things i was talking i would like to have and gave it without even having to remind him, but rather he himself remind me what i wanted. He cares!!!! Very happy with my choice and chance to work with Joe Scala!

nhkale

Nov 21, 2012

Quick & efficientHad the car and color I wanted.I test drove two vehicles and zeroed down on the ES 300H The hybrid.Found Scott well informed and professional.

zaxs

Nov 21, 2012

The culture of this dealership is clearly one of customer service and pleasing the customer. Every interaction made this apparent. While the pricing was not great they made every effort to add additional value via dealership services.

mallikarjuna

Nov 20, 2012

My experience with Mcgrath Lexus of westmont is very disappointing. No professionallism is shown by the salesperson. I did buy a used vehicle the sales person Justin has no clue about the vehicle he is selling. He did not answer any of our questions properly. Almost 10 ten days since I bought the vehicle, the dealership did not even bother to call me to see how much I am satisfied with the purchase.Maybe they already knew they did a a very bad job. Please dont trust the positive reviews on this website. All written by dealership people. Another disappointing fact they made me drive from another state and changed everything in last minute. I WILL NEVR EVER BUY A CAR FROM THIS DEALERSHIP AGAIN.This dealership sucks.

Terry Long

Nov 17, 2012

Steve Gibson is a sales professional and always is asking what more can he do to earn and maintain your business. Answers questions with good knowlege of product and is willing to ask someone else if it is a area that he is not completely clear on.Steve and I have been talking about the new ES Series for over a year and I am pleased to say I now own a new ES300H. This is a simply amazing vechicle, can't say enough good things about it.Casy in the service department is great to work with. My last Lexus had 150,000 mileson the vehicle and Casey was very helpful in helping me maintain the vehicle.Casey and I would discuss maintance and I felt the he had my best interest alongwith keeping the vechicle running in top shape.Terry Long

adriana30

Nov 16, 2012

MCGrath Lexus is a first class organization. Joe Scala is a wonderful salesperson and treats everyone like family. He goes above and beyond and even after your purchase he is always on hand to help with anything. The service department is also first class, they are always going above and beyond to make sure that i am informed about every aspect of my vehicle's service. Unlike other Lexus dealers, McGrath always puts the customer first, whether its a quick phone call to ask a question about my vehicle or its a quick stop in at lunch to have something looked at all of the service staff are ready to take care of their customers, and always with smiles on thier faces. The facility is great too.

dgreenberg85

Nov 13, 2012

I have been taking my 2006 GS430 for major service at Westmont for some time now. Dean has always gone above and beyond to take care of my GS430 and he gives me a fair shake on pricing.The wife and myself have been looking into a second car for our growing family for some time now. This being her first car ever. Compared the Q5, MDX/RDX, ML350, X5, Murano. Hands down in my opinion the styling, comfort, build quality, visibility, features, mileage, reliability, usability of electronics all exceed the competition.I figured I would take my business to Westmont first based on my previous experiences, I called Dean and asked him who he would recommend. Got a phone call back from Greg and a lot of the details we worked out over the phone while I was at work. I was pressed for time and could only come in 15 minutes before they close. We werent hassled or rushed or stressed out. Through the whole experience he was very pleasant and accommodating. Took home a CPO 2010 RX350 and we love it. There was one feature missing, parking sensors, which is a must for getting around the city and out of our garage in an alley. Westmont without issue invited us back to ensure we were completely satisfied. The rest is history.I have shopped many dealers in the past between my Jetta GLI, Maxima and GS430 and never have I received such excellent service. Westmont has set the bar High and fully intend on getting my GS-F from them when the time comes!

Katiewhite686

Nov 12, 2012

My recent visit to McGrath Lexus this past weekend was nothing less than positive. Greg Luzinski was extremely helpful in finding a car for ME. Going to dealerships can be intimidating but the moment I sat with Greg I was at ease. I went in with no expectations but wanting a used car. Not to mention, I was desperate for a new "big girl" car since my previous (almost 14 year old) car had pretty much ran its coarse. Greg took all of my needs into consideration and matched me with a beautiful car that fits my personality, lifestyle, and budget! Since Saturday, I have already told a few girls at work where and who to go to when they start looking for a new car! Thanks so much Greg!! I appreciate your help, time, and kindness!! I can't remember the last time I smiled to myself because of what I was driving! You're the best! : )

TNTDYNO

Nov 10, 2012

It was a pleasure to deal with Scott. He made us feel there was no rush though,we arrived somewhat late in the evening. Scott took the time to answer all our questionsand gave us a hands on tour of our vehicle and all of it's operations. I would highlyrecommend Scott Raymond and McGrath Lexus and look forward to all of our future servicing visits.Tom and Therese Peterson

pullsand

Nov 8, 2012

Joe was very knowledgeable and gave us a great deal! We didn't have to haggle with pricing, and the service was excellent. We are very happy with our purchase. Can't wait to take advantage of all the perks at McGrath, like the free car washes!

4catsmeow

Nov 8, 2012

Scott was positive in giving the impression that we were getting the car no matter what. My wife her whole life had always wanted a Lexus and not only did she get it the Lexus was certified per-owned. The next best to being new. Scott was able to give us the experience of a lifetime at McGrath Lexus . Never in my car shopping experience was I blown away by the showroom with so many bells and whistles I was on sensory overload. He made the process so smooth and confident and with no pressure and treating us like long lost friends. I have never been at a dealership where we were treated like royalty to include rolling out the red carpet. We are Toyota owners and now we are Toyota Lexus owners. My only regret is that I had not been to McGrath Lexus years ago. I will never shop anywhere else ever for a car I have found my life long dealer. No other dealership can come close or hold a candle to McGrath Lexus . Scott is an asset to this dealership and is most professional at his job in sales. Most of all he has changed my opinion of the term car salesman. We look forward to doing business at McGrath Lexus and with Scott in the future. I will definitely recommend this dealer to all my friends and family.

azbb827

Nov 8, 2012

I want to give a note of appreciation to two people who have helped me out! First of all, I was having a problem pairing my new cell phone to my new Lexus. Ashley who answered my call was so very helpful about getting me to a Delivery Specialist. She is the first one I talked to (she patiently listened) about the problem I was having, and immediately checked who was in to help with my problem and made sure to get a note to them to call me. Now that does leave you with a good impression right away! Then Kraig, a Delivery Specialist, called me and solved the problem.I just felt that their fine service should be noted. Thanks you Ashley and Kraig!Barbara Spitkovsky

Tracy F

Nov 6, 2012

I recently had an appointment for service/repairs on my new (used) Lexus. Rita Barkstrom was extremely helpful and went above and beyond to help me figure out how all of the functions in my car worked. I didn't feel rushed in the slightest and I really appreciate that.She checked on me often while I waited for my car to be finished. Jason Ellison was equally helpful and attentive. Both really knew their stuff!! I was going to to go the Orland Park Lexus, but my new home will be McGrath of Westmont because of Rita and Jason.I had to come back the next day while a part was ordered and the customer service was just as good. Top notch!! If you go, request Rita and Jason - you will not be disappointed.

ChristineLBell

Nov 5, 2012

My husband and I called ahead and made an appointment with Joe Scala. He was very helpful and guided us in purchasing 2 cars. He made us very comfortable in the process. He checked on us each step of the way, especially since we couldn' do this in one day. Everything he said he would do, he did. He had excellent follow-through. We purchased our first Lexus from McGrath about 10 years ago and was please to find the same quality service. We plan to remain a loyal customer.

tuck33

Nov 4, 2012

We pulled into the lot at 6 pm on Friday and one of the porters thankfully let us in the door at 6:05-we did not know that McGrath closed at 6 and we were still welcomed in and never rushed. My fiance and I were looking to trade in 2 vehicles and we were extremely happy with the offer presented to us and the specific used RX350 we wanted, color and all, was available. I suggested we come back in the morning but Eric and Scott both insisted it was ok and were happy to stay until almost 9 pm to accommodate us. I couldn't believe the personal service we received by all including Mike in finance. We definitely recommend McGrath Lexus for used vehicles as well as their service center, we have visited service previously and John was always good to us. When we decide to purchase a new vehicle in the future McGrath will be the first place we go, because I know it will be the only place we have to go. Thanks to all for making our car buying experience a positive and uplifting event and that's a first for me!

maududi2002

Nov 3, 2012

It was very good experience with Joe Scala, McGarth Lexus of Westmont. He was very friendly and help me to choose from many selections. He explains functions about Hybrid RX 400h. It was very good to understand and easy to decide and I made my selection to get 2006 Hybrid RX 400h very easily. I wanted to include Eric the sales manager and finance manager also. They were very nice and friendly as well.I will highly recommend to others McGarth Lexus of Westmont to see Joe Scala. As I said earlier to Joe I was here to buy 2 cars but lets do 1 at a time.

doneill1954

Nov 2, 2012

I just recently as Thursday, 11/1 purchased a 2012 RX350 SUV from Scott Raymond.He was just awesome to work with, he has a very awesome personality.He worked with us and at times we were tuff on him and he always took it and always had a great comeback. He worked hard with me to get me the best possible deal I could get. I was looking for a 2011 or 2012 and he was very honest with me and told me that what I was looking for was not easy to find. After checking his statement out I found that he was honest in that. He stood by his words when I made him stay until very late one night and said I would come back the next day and he said he would give me still a great deal even though some of the promotions were to end the day before.Just buying the car I can not comment on repairs and service as I have not had to use it yet. The showroom, and repair area was just awesome, clean and a plesure to be in.Their service department helpers were just awesome and very helpful transfering all my belongings from my old car to my new one. Bob the tech. who helps you lean all the new tricks to your car was just a wonderful person also.I love the dealership and would recommend anyone to McGrath and I would recommendScott Raymond. After I get to use their service department (hopefully not too much) I will for sure write a review on that.Thanks again Scott and McGrath. Also I do not want to forget that Tracy their General Manager was also a pleasure to work with. Thanks again Scott, Tracy, and Bob you guys are the best!!!

George & JoAnn Sacco

Nov 1, 2012

My husband and I went to McGrath Lexus in Westmont to purchase our 2nd Lexus from them.We have loved the first one and when the need for another car arrived, after 30 years of having a company car went away, we went back. Glenn was patient and kind the whole way through. We drove several cars and finally chose an ES350. My Husband really wanted an RX, but that will have to wait for the next one. We were there late and many of the employees were gone already. Glenn still took the time to explain as much as we needed to know to drive the car, open the doors, pair the phones, ( very cool)and work the seats etc. We still need a few more lessons on some features and Glenn is very eager to help with that also.All in all our experience with Glenn and Lexus has always been a good one. We look forward to the time when we will be back for the RX.Oh, and by the way in case you did not know, EVERYONE ALWAYS gets a full tank of gas when you buy a car from them.Thanks Glenn for a great job!George & JoAnn Sacco

Naqaash

Nov 1, 2012

I spoke to Larry on the phone and numerous emails about trading my car in for a new Lexus and what it would take to do so. Right off the gate I knew that he was an experienced consultant. He helped me decide on what I should do about my trade in and he even went above and beyond to find answers for me. He gave me options! Not one of those "take it or leave it" kind of things. He knew my budget and tried to do the best he can to get me into my new car. He was very successful. I spoke with Mike the sales manager, Jimmy Tran the finance manager and Bob (the guy that doesn't try to sell you anything). Those guys make a perfect team. Talk about customer satisfaction. After all the paper work was finished, Bob took me to my new car and showed me what every button does. I left there knowing everything about my new car. The only place I would recommend anyone who is looking for a new car is McGrath Lexus of Westmont.

beipan

Oct 31, 2012

My experience of getting my IS250 was great. Scott was very helpful and fun to deal with. I'm very happy with my first luxury car, except the price--Scott, I know you could do better than that! The people, service and shpping environment is great here. Thanks for your help Scott!

Geannine

Oct 25, 2012

I entered the dealership at 9:00 AM and had purchased my new CAR by 9:35.I dealt with Scott Raymond who was professional and knew his inventory. Scott got me in andout with a GREAT CAR, which I have to say, I love.Scott is also very funny and his personality won my daughter and I over.This is our 2nd Lexus which we have purchased from McGrath but our 1st with Scott.I have already recommended him to a friend who will be in the market for a car soon.Geannine Lynch

Bears74

Oct 23, 2012

My experience with Greg has changed my view on purchasing anything in the future. So many times I shopped only for price and in the end I never was satisfied. When Greg went into such detail about what I have overlooked and what I was getting with this vehicle and McGrath Lexus I was blown away. I've always been someone that researches everything so I could I overlook so much?!?! The value Greg built in his product and himself is what I would love for my own employees to do at my company. Everyone there at McGrath from Greg to Mike who did the financing portion to Bob who showed me all the bells and whistles on the vehicle were top notch!! This must be what Lexus strives for. What a gem!!! I can't wait to get my massage! Yes that's right, they have complimentary massages while you get a car wash!!! Thanks again Greg!!

dengriffin39

Oct 23, 2012

Rita Barkstrom was my sales representative. She was truly wonderful, friendly, and helpful. I would not hesitate to recommend her to relatives and friends. Rita introduced me to John, the service manager, who was very polite and told me he would be glad to help me with any problem that I encountered. I would highly recommend this dealership as one of the best I have done business with. This was truly the best experience I have had in purchasing a car. I believe I was given a very fair trade-in value on my old car.

tdavia

Oct 23, 2012

Scott was a pleasure to work with. I gave him an idea of what I was looking for and he went to work. After looking and evaluating a couple cars, he found a 2010 Lexus HS250. I'm pleased with the purchase. More importantly, my wife is pleased with the car. I would recommend working with Scott.

jts2020

Oct 22, 2012

I spoke to Scott Raymond a few months ago, and he kept in touch with me about my needs for a vehicle, but he was never pressuring. When the time came that I needed to act, he was very helpful and professional. The dealership really helps the process with all that they have. My young kids were supposed to be with my parents, but something came up and I had to bring them to the dealership with me. Buying a car takes a while, but there was so much for them to do that it really helped take the stress out of the situation.

piwo77r

Oct 19, 2012

I walked into McGrath Lexus of Westmont and was met by Greg Luzinski. I was immediately treated with respect and offered a beverage before proceeding to look at a few vehicles. Greg was beyond patient in showing me different models. I always thought price is what mattered when it came to the purchase of a car but Greg quickly showed me all you could miss out on if price is the only thing that matters to you. The attention to detail and the value of having such a caring sales rep and dealership is something you can not put a price on. Greg and McGrath went above and beyond in ways that in the end will be way more valuable then saving a few hundred dollars at the time of the purchase. Thanks McGrath Lexus for hiring such an asset to your business. Thank you Greg for all you have done. I LOVE my car!!!!!

ruth.boydenalexander

Oct 19, 2012

My recent experience with McGrath Lexus was very enjoyable. Staff was friendly and very professional. The atmosphere was comforting and peacefull, not to mention beautiful. McGrath Lexus has made this the best car buying experience ever. Im now a McGrath Lexus Girl......I love my new Lexus ES and will be back in a few years for another. Thank you for eveything Scott Raymond. Service was over the top!!!!!!!!!!!!!!!

davidsoetaert

Oct 18, 2012

I recently bought a Pre-owned GS 350. The dealership showroom, service center, delivery area, waiting room and cafe was really nice and made everything move smoothly after we came to final price. Our Saleman, Scott Raymond, did have some commuction issues. I asked if the pre owned car was smoke free, and he responded "100% smoke free" once in the car I saw clearly burn marks on the A pillar and it had an oder of smoke. Scott also told me that one of his co-workers was the owner, Mr. McGrath, so I assumed he wasn't lying. Then I googled the owner and it was clear it was not the same person that I met at the dealership as one was black and the other was white. I understand trying to make a joke but somethings should not be said. As far as service, they had to pick up the car and do some things that were negotiated in the deal. They did the main things but forgot to adjust brights and sun roof, so as of now both are still unusable. Over all everything was good but if you should be lyed to or joked with when it comes ot smoke or owners.

dbielick

Oct 17, 2012

Tracy found the 2012 Vehicle I was looking for to a TEE! Alex and Mike helped me through the finance part and Mike REAlLY took care of me with financing and warranty's. The vehicle was perfect! Everything I wanted and much much MORE! Everything couldn't have went more perfectly! Very impressed! Proffesional as can BE! I was extremely pleased and would highly recommend these guys and this dealership to anyone!!!! Thanks again T!!!!! Thank you McGrath Lexus!

Xman079

Oct 17, 2012

My wife and i dealt with Greg Luzinski.At McGrath Lexus in Westmont. Greg turned out to be a great and knowalegble sales rep. When I called the dealership I didnt know anyone. I asked the Lexus customer service rep to transfer me to the best saleperson the had, and shortly after that , the rest is Lexus history. I've owned 4 lexus vehicles in my lifetime and the Lexus exsperiance gets better everytime. Thanks Greg . The car runs like a great.

najiafasih

Oct 16, 2012

I bought a used Honda Odyssey 2005 EX-L with Navigation and Entertainment. Everything was awesome at this dealership. You know the usual waste of time at car dealership, that you expect, no matter how big or small the dealership is. And also the haggling on price was as expected at any car dealership. But the worst to mention is, when I test drove this minivan, there were 8 seats in it, including the jump seat which goes in the middle of 2nd row captain seats. I went to buy this van 4 days later and the van was without the 8th seat. I was told that I don't remember it correctly. I showed the salesman it was there in the pictures on their website. Salesman confirmed it, checked with service folks and told me it is now as it is. They dropped the price on this with some haggling and conversation but it was a soar taste.Except this, overall experience was awesome.Scott Raymond was the sales guy at McGrath Lexus and other than the 8th seat issue, everything else was good about him. We found him courteous as compared to other sales people I met at other dealerships.

amyedmier

Oct 16, 2012

I truely had a wonderful experience at McGrath Lexus in Westmont! Rita Barkstrom was my sales person and she did a phemominal job listening to my requests, wants and wishes and worked within my budget. She was quick with responses and made herself available any time of day! Even while on vacation... Love my new GX460! It's everything I could imagine and more... Ben helped me through the tough part of getting to know my new vehicle and was very patient with me. Thanks to Rita, Ben and the entire Lexus staff for making the decision so easy and painless.

azbb827

Oct 16, 2012

I just purchased my second Lexus from Steve Gibson of McGrath Lexus of Westmont. The car is beautiful and I am loving it!The personal attention I get from Steve, my salesman, is what brought me back to McGrath. He treats you like you are his only customer, and is very knowlegeable about all the Lexus models, which I found to be very helpful.I must also mention how nice Bob Cowden was in teaching me about all the new features on the car. He was great.And of course, I am happy that Tim Lucas will still be taking care of any service the car may need.McGrath is really a great dealership...so happy to be a customer of theirs.Barbara Spitkovsky

cjimmurray

Oct 15, 2012

Art Kuhl,my sales consultant was most helpful,knowledgable,and a gentleman.very impressed with everyone that i met at the dealership as well as the dealership itself in regards to service facilities,amenities, and ambience.As a first time Lexus user (formerly Audi A6), I am very pleased with my ES350 and will return to McGrath when shopping for my next vehicle.

katlut

Oct 15, 2012

My salesman, Justin Storandt, was quite professional, courteous and an overall pleasure to work with. His diligence amounted to my final purchase. I highly recommend him to anyone would would be interested in a Lexus in the future.

George R.

Oct 14, 2012

We recently had our first experience with McGrath Lexus. Our salesman, Greg Luzinski, was extremely helpful selecting a certified car that met our needs and budget. He answered all our questions and followed up with a phone call a few dayus later to make sure we had no problems with the car and were completely satisfied. We woulldn't hesitate to recommend Greg to anyone looking for a Lexus.

kmiceti

Oct 14, 2012

Fred Cramer and delivery specialist Robert Cowden ensured that we had a superior experience in the purchase of a new lexus. They took great pride in explaining in detail all aspects of the Lexus GS. Importantly they took steps to ensure that our questions were answered and that we were comfortable driving the car out of the dealership. They spent a lot of time with us. A mile high salute to them for a job well done.

mikie

Oct 14, 2012

Over the years, I'll purchased many, many vehicles. But to date, I'd have to rate my Westmont Mcgrath visit as second to none for overall experience. Despite a slow start, salesmen scott was instrumental thru out the entire process. I commend the staff & dealership for fostering such a winning environment. Keep it up Westmont.

tombaity

Oct 13, 2012

Walking into a dealership with my guard up is the norm for me. I have driven by the McGrath dealership many times thinking they were just like all the others. This of course is not to true! I had the pleasure of working with Greg Luzinski an honest up front person who made sure I got the best deal possible. I could not ask for more than that. This courtesy and honesty will encourage me to continue to do business with McGrath Lexus of Westmont.

akmirmingos

Oct 11, 2012

My wife and I were looking for a used vehicle at Westmont Lexus. We were introduced to Joe Scala. He took care of all of our needs and answered any questions we had in a professional manner. He was a pleasure to work with and made our experience a very positive one. I would recommend Joe Scala and the Westmont Lexus team to everyone.

KathleenHochstedt

Oct 11, 2012

I have NEVER had such an easy and comfortable experience purchasing a used car.I had two purchases at McGrath prior to this one, and had a recommendation of a specific woman.When I called, I learned that although she was scheduled to have been in, she wasn't there and had NOT called in. I was immediately of the idea that I wanted someone reliable.I asked to "just connect me with the next person in rotation".LUCKY for me, Scott Raymond answered in a timely manner, with compassion,humor,empathy and a sincerity in his voice which put me at ease.He LISTENED as I explained the situation with my prior car in service, and was willing to show me my options as it appeared to be senseless to repair my 2001 ES300. I had not entertained switching cars until this episode. Scott very smoothly made an appointment for me to come in and connected with service,to allow me to use the rental while we did some checking. I repeat, Scott centered in on possibilities with a LISTENING ear, narrowing the choices and never coming across as pushy or frustrated with me. I then threw in the fact that I would have to discuss this all with my sons, and Scott did adjust to my sons airplane schedule and then being detained at his convention another day . Scott continued to keep the conversations lighthearted and actually, his incredible humor helped the cause! We focused on several options and when my son finally arrived, the whole choice changed because my son KNEW I needed navigation. Scott switched gears calmly and continued the search with new stips . As the couple of days turned, Scott was patient and funny beyond ...my son was so comfortable with Scots integrity; he didn't have to return. Friday was my babysitting day with my 4 1/2 year old grandson,so I had him with , and Scott didn't flinch. We negotiated the deal after hours on a Friday,with a child.! Because of the late hour, and the day, I had to take delivery after the weekend, and Scott continued to check on that process to be sure it was going perfectly. His communication skills are abundant. On a lighter note, Scots dog Cubby is a very "lucky dog" to have Scott!!

Peter8832

Oct 10, 2012

Christi Brooker took very good care of us and is the ultimate sales professional. You have a very nice Dealership and we were also very pleased with Kraig Dykman who showed us the features of the auto at Delivery.

MBerg

Oct 9, 2012

My experience at McGrath Lexus was absolutely amazing...I am from Wisconsin and live about 4 hours away...I had called Greg Luzinski on the phone about a pre-owned Lexus IS-F that I loved...From the start of the conversation on Thursday when I called Greg he treated me like I was his own brother...I drove down on Saturday because of all the great feedback I'd heard about McGrath as well...We only have Bergstrom dealerships by us and the service is horrible...Greg met us in the show room and went over the car and let us take it for a test drive...We got back and knew it was the car for us...The problem is we didn't like the rims compared to the other IS-F in the showroom...Greg bent over backwards and worked with us and gave us a very fair price not only on our car for trade but on the IS-F as well...He also had the rims switched out to the ones we wanted...He was running around like crazy trying to take care of everything to make sure we were 100% satisfied...He bought us lunch while we waited for everything...He was an absolute treat to work with and it was the best car buying experience I've ever had in my life and there have been a lot of them...The customer service lived up to all the other reviews from the GM Eric right on down to the service people who showed us all the bells and whistles on the car...I felt 100% comfortable when I left that I had made the right choice in taking the 4 hour drive...Greg shares a love for the Bulls as well and hope we can catch a game in the future...He is now not only my salesperson but my friend...If you want a great experience go and talk to Greg and the McGrath family...I'm now a client for life and will go out of my way to recommend everyone to go there...Thank you so much again for everything...The pleasure was 100% all ours...Thank you again for taking such good care of us and treating us with great respect....

craeh

Oct 9, 2012

Overall I had a fantastic experience at the Westmont McGrath Lexus. From the start when I met my sales associate Justin Storandt, all the way to pulling out of their parking lot in my new car. I can't even think of any part of my experience that was sub-par. I was very nervous about buying a new car. Immediately when I walked into the showroom I was greeted with smiles and warm welcomes. The receptionist was very helpful in calling Justin to tell him his client has arrived. Justin was very cool, relaxed, and professional. I explained to Justin exactly what I wanted in my new car, IE. Color, style, price, and amenities. He listened to everything I had to say and showed me a wonderful assortment of Lexus truck options. The models were endless with features. I narrowed my choice down to a few. We went and checked out a couple in the parking lot and we went on a test drive. On our drive I was all smiles. I felt like a kid in a candy shop. Instead I was a adult that made her way up to a Lexus dealership. Justin was friendly and fun when I was picking out a truck. He made my experience completely enjoyable and exciting, instead of nerve wrecking, to which buying a new car can be. I got a amazing car at a great price. I absolutely hands down couldnt be happier with my choice. Justin Storandt was very helpful in the whole experience. He took his time, never rushed, listened, and answered all of my questions. He walked with me through every department and stayed with me until it was time for me to drive away in my new car. I felt like I could honestly trust him for his opinion, ethics, morale, and friendship. His outstanding performance and his customer service skills make him a great role model for possible future sales associate candidates. I am so thankful for this outstanding expierence. I dont look at it like I bought a car. I look at it more like I bought wisdom, a whole new expierence. Unitl next time Justin and McGrath CiaoAlexis Homich

SDTee

Oct 8, 2012

Simply outstanding !! McGrath Lexus at Westmont,all smiles as I write this review. Mr Mel Owens...my salesman,my angel. Words cannot express my gratitude to you and the McGrarth family. You guys are truly the best !!

AmandaApjok

Oct 4, 2012

Having bought 6 vehicles in 10 years, I have been in the place where you dread when it is time to buy a new vehicle. I started researching used vans, and found a beautiful minivan on Ebay for sale. I immediately called the number on the listing and spoke with Greg Luzinski. Never one time did I get apprehensive, worried, or nervous while dealing with Greg. He was very kind, polite, friendly, and extremely helpful to our family. By far, in all of our vehicle purchases, this was the most enjoyable experience. Greg went above and beyond to help us and make us feel comfortable and welcome during our visit. We will definitely be back for Greg's help with our next vehicle purchase. Also, we want to thank Michael Agnello for his help in our purchase. Michael was so friendly and did everything in his power to help us, and we are grateful for his help. These staff members were amazing, and we wouldn't hesitate to send our family and friends to them, and will be return customers ourselves. Thank you so much Greg and Michael for your time, help, and friendliness... you made buying a vehicle enjoyable and stress free.

EShybrid

Oct 4, 2012

I was shopping for a 2013 Lexus ES hybrid at several local dealerships, McGrath Lexus of Westmont being one of them. The sales consultant I dealt with was Glenn Ginter. I made several visits to each dealership, making test drives and speaking with each salesperson at length. I ended up purchasing my car at a different dealership than this one. I then sent e-mails out to each salesperson I dealt with to thank them for their time, that this particular dealership gave me an offer I could not refuse. Glenn then sent me the following response..."I am disappointed with the fact you did not give me the courtesy of matching or beating their price with all the time I spent with you. You wanted costco pricing and that is what I gave you. I don't get it. 2 weeks of texting, emails, test drives. A big waste of time for me.... thx........"Wow. I was not even expecting a response from anyone, but to read this? Is this standard practice for sales consultants at McGrath Lexus of Westmont?This was the most inappropriate, unprofessional message I have EVER received from any salesperson, car or not. I want Glenn along with his dealership to know that the offer I could not refuse was even BETTER than what I was asking. And you know what? I gave my business to them. Why? The price was right but I gave my business to this particular salesperson who has always been not only respectful to me but KNOWLEDGABLE about the ES hybrid. Whenever I had a question he answered it immediately and correctly. Glenn always had to "look into it" or "Oh? Yeah, that feature's pretty neat." Now that is what I would actually call a waste of MY time. I gave my business to a dealership that when I walked in and was asked if I wanted a refreshment, I was actually walked over and shown the waiting area rather than someone pointing across the showroom, "Oh. Then it's over there. Around the corner" as I was at McGrath Lexus of Westmont.I have told many of my friends who are car shopping to not even consider McGrath Lexus of Westmont. I am the consumer and it is my money, I don't need to make phone calls to four other people I am dealing with to get an okay to jump on a great offer at a dealership I like.

Used car shopper

Oct 3, 2012

Very unprofessional. Tried to sell used car already in financing dept. (that's what they told me) Had to ask and wait for keys and license back. Horrible. Salesman angry and rude. Don't waste your time in Westmont.

denisa.fetic

Oct 3, 2012

Scott was very reasonable and gave my husband and I a very good deal. He also was kind enough to show us around and work with us even after the car we came for was sold. I am very happy wih my SUV and the service we got.

SoniaR

Oct 3, 2012

I just absolutely love Rita Barkstrom at McGrath Lexus of Westmont. She is such a warm caring person, that you don't feel as she is selling you a car, but more of an experience. Firstly, when you walk in McGrath, you can feel the luxury. The show room is beautiful and luxurious. In a matter of minutes, I was greeted by at least 3 sales people, but once i told them I had an appointment with Rita, they all graciously "backed off" and wished me well. I thought that was nice. My new purchase was my third with Rita and fourth with the Lexus product. My first was not at McGrath, but upon servicing my car there, I "changed" dealerships and never went back to the other one. The level of professionalism and customer service is so refreshing, from the sales people, service and just car washing staff, you couldn't ask for better service or even get it anywhere else. With the state of the economy, you want to feel as if you matter and that although you might feel a little apprehensive splurging on a luxury vehicle, it is worth it! They really work to get you the best price and it is a great dependable product. Ever since we met Rita, we have always gone back to her. She is always available to answer any questions honestly and promptly. You never feel rushed. In fact when I know its time for a new vehicle, I just call her. We just can't say enough about her! I recommend everyone shop with her!

briannezitko

Oct 2, 2012

I recently worked with Justin Storandt to purchase a Lexus, and it was a wonderful experience. I can be a tough customer, and Justin took time to determine my needs, and worked at my pace to find me the perfect car to suit my personal preferences and my budget. He was diligent in his follow up with me, and he was sincere in our interactions. Although he was persistent in his follow up, he was resourceful throughout the process and answered all of my questions. He gave me a great deal! Also, he called me a few days after I purchased the car to make sure that I was satisfied. I will definitely be recommending Justin and McGrath Lexus of Westmont to anyone in my network who is looking to purchase a vehicle. 5 stars for great service!!

bethoday

Sep 29, 2012

After reading the outstanding reviews of Steve Gibson, what else is there to say about the WORLD'S BEST SALESMAN? Except this: I just drove home in our TENTH newLexus purchased at McGrath through Steve. There is no better salesman, there is no better dealership, there is no better car buying experience. Period. And it does not end the day you drive your new car home. Best of the best in every department.Beth and Tim O'Day

JN1982

Sep 28, 2012

Below is an email I sent Larry after he was able to get me an amazing car at a great price. This was not solicited, I had to let him know how much I appreciated what he did for me.Good Morning Larry,I just wanted to take the time to personally thank you for all you did for me yesterday. You definitely made it a great day. All the way home I couldn't, and still can't, believe my good luck and good fortune to have found that car and such a great person to work with. I know you went through a lot of trouble for me and it meant so much. I would happily recommend your dealership and you personally to anyone who is looking to buy a car. The car is great and I couldn't be happier. Please also thank Mike for me for working to get the financing done. Anyway, Larry a heartfelt thanks to you and your staff. I hope you have a great day, and wonderful weekend. Best Regards,Jeff

sadia.victor.9

Sep 28, 2012

We just bought ES 350 from McGrath and this is our 2nd car from McGrath Westmont. We are very happy with the service and customer service specially our sales associate Larry Pebelske. He showed us what we were looking for, Larry was very clam, professional, understanding and really hardworking. We gave McGrath Lexus business previously by sending our friends and family but the service we have recieved this time we did not get that on our last purchase. We will keep recommending McGrath Lexus Westmont to our friends and family specially "Larry Pebelske". We give McGrath Lexus Westmont and Larry Pebelski 100%. Elisha and Sadia Victor

jayv

Sep 26, 2012

this is my first experience with McGrath. Scott was was very helpful and smoothed out couple of bumps making things right through out the sale.

JMWampler

Sep 24, 2012

McGrath Lexus had the used BMW I was looking for. Scott was ready with keys in hand when I arrived. After a short test drive, I knew this was the car for me. The complimentary lunch was a very nice touch. The detailing service could have been a little better. There were waterspots and swirl marks left on the car. We asked to have them removed, but this was not done. Other than that, the experience was good. I am very pleased with the vehicle.

mikeychang23

Sep 24, 2012

Joe Scala was incredibly professional throughout our whole car purchasing process. He was warm and welcoming when we first introduced ourselves, and actively listened when we were explaining our situation to him. He gave us many options and suggestions throughout our decision making process. He never made us feel pressured or tried to guilt us into making any decisions that we weren't ready to make. He walked us to every department and waited until we were finished. He was the first and last person that we saw when we were moving from department to department. He worked vigorously to meet/match our price and payment methods. It's very rare to find a car salesman that makes you feel like you can trust them, but Joe Scala was one of the very few that i felt that i could trust. I would recommend him to all of my friends and family that are interested in buying a new/used Lexus. Thank you, and great job, Joe!

11IS250

Sep 21, 2012

Scott is one of the most friendly, helpful and patient salesmen I have ever dealt with. While looking for an IS250, he worked with my father and I to find the best car that fit each of our preferences. It was refreshing to have a salesman so passionate about customer satisfaction -- he even stayed past dealership hours to accommodate our schedules. Not only did we reach an agreement on a great price, he went above and beyond to ensure he met as many of our needs as possible before (and after) driving off the lot. Scott is a fabulous salesman who truly cares about his clients, and not just about making the sale. I would recommend him to anyone interested in purchasing a Lexus. You will leave feeling like royalty.

Daiva62

Sep 21, 2012

I am very happy with the service. I would like to let everyone know that has dealt with me thank you very much. You have a great service and great support.Thank you!Daiva

isabelpvalencia

Sep 21, 2012

my husband and i was looking for another lexus car for my daughter, was so glad we have scott as our salesperson, scott was very helpful,a very positive person, very nice to deal with, got the car and we met "cubbie" the lovable golden retriever! Love the dog!!

eygenhuysen

Sep 18, 2012

My husband and I were power shopping on last Saturday.I always wanted Lexus RX350, actually it was RX300.Finally we had a chance to get one and it was really hard to decide what color combination. I definitely wanted Black exterior with Seddle interior color combination. It wasn't easy to find one. I happened to call McGrath of Westmont and Larry Pebelske answered my call. I asked him what I was looking for and he told me he had one there. My husband and I were so happy. We drove there right away and Larry was more than friendly. He seemed like genuenly care for us. It was a little bit more than we wanted to pay for but with friendly sales person like Larry and all the rest of the staff made up for it. We are very happy with our purchase and definitely will recomend this dealership to everyone.Thank you very much for your all help, Larry!!

Greg Jolley

Sep 17, 2012

Scott was a very honest person. Straight to the point.just the kind of sales man I like to buy from. Also was very prompt at answering my questions and concerns. When my wife is ready for a newer car we will defenitly will go see Scott Raymond at McGrath Lexus of Westmont

Jesika4

Sep 17, 2012

I would say I felt a little bit taken advantage of. I didn't like the fact that I was told one thing, and another was done. I was told I was to receive free XM, for 2 months. I purchased the vehicle on Monday and it went out by Saturday of the same week. I felt very taken advantage of on the trade in and the price of the used vehicle. Scott assured me that he could work with that price when I was told the price outside when I was test-driving it. I didn't pay anywhere close to what I expected to pay for the car. Scott was good, until he got what the sale closed...and then when I tried to contact him about various items, he treated me with somewhat disrespect over a text message. My boyfriend and I then went in to talk to the sales manager trying to get some resolution to why we were being ignored or treated the way we were. He did make me feel the way we should have been treated from the start of our car-buying experience. He did give us free XM for one year, an extra free oil-change, and a free detail to be whenever I wanted as long as I owed the vehicle. I did appreciate him taking the time to listen to us, and accomadating us when we felt uneasy about our experience with Scott.Thank you for trying with all your efforts to make your wrongs right!

Mary and Bill

Sep 17, 2012

Today we purchased our third Lexus from Steve. Each time we have worked with him, Steve has shown across-the-board and uncompromised excellence: in his knowledge of the cars he sells; in his low-key and welcoming style; in his attention to details; and in his respect for his customers' decisions and questions.We have only appreciation and praise for Steve Gibson and for the emplary work he does at this dealership.

Richkozarits

Sep 17, 2012

McGrath Lexus is by far the most customer focused auto dealer I have ever worked with. I highly recommend them for all your auto needs.

armada1

Sep 14, 2012

Found a 2010 Nissan Armada online, called McGrath, and talked to Scott Raymond. He was friendly, honest, courteous, and professional. Scott stayed after hours to accomidate our hectic schedule and spared no effort in making our car buying experience exceptional. Beautiful dealership, friendly staff, excellent sales team....I would certainly reccomend McGrath to my friends.

DavidJeng

Sep 9, 2012

In all my life of vehicle-purchasing experience, Christi is the best sales consultant I ever fortunately met. She is professional, efficient, effective, sincere, honest, diligent, and friendly. She is the kind of employee that any employers would value. By the way, I must congratulate for the excellent management your dealership ensues. This is by far the best car dealership I ever experienced. Only through excellent management that qualified persons such as Christi could be hired. My wife and I are completely satisfied with the R350 that Christi helped us to purchase. Reviewed by Dr. David Jeng

sakura.89

Sep 6, 2012

I recently purchased a Lexus from Scott Raymond and he did an outstanding job. Unlike a lot of car salesman, he was honest, patient and fair. He was also very personal and friendly. I could tell he wasn't only about making money, but truly had my best interest in mind. I highly recommend him to other people, family and friends. Great Job!

jim

Aug 29, 2012

Joe Scala was very professional, attentive and considerate. I would recommend him highly to any of my friends interested in buying a Lexus. You have a winner there.

jmga

Aug 29, 2012

Scott was a pleasure to do business with. Coming from over an hour away, his communication was great. We came to do business and there was no non sense with Scott. He was very honest and up front. The transaction was completed quickly and smoothly. I wouldn't hesitate to do business with him or McGrath Lexus again. Great experience overall.

Joe Trinidad

Aug 29, 2012

I have bought 7 cars in the last 20 years and we never had a great buying experience like the one I have 2 weeks ago when I bought my wife's Lexus RX 330 at McGrath Lexus of Westmont. If you go there, look for a man named Justin (AKA Big "J"). Not only that he treated us fairly and professionally but he also understand the buyer's side of the coin. In other words, he gave us very good deal and we drove out of the parking lot feeling very happy.

david.zhou.7355

Aug 28, 2012

found this place on autotrader.com. the car at this place was my second choice, didn't even want to come at first since i got a pretty bad experience at the dealer that i visited earlier of the day for my first choice car. So glad that i went, i asked the sales manager to refer me an agent that wants to make a deal. the sales manager was very nice and friendly, and refer me to Joe. Joe, what a no nonsense guy, i feel comfortable talking to him, and since the sale price on autotrader.com was good enough, i didn't even nogociate the price and just accept the price on the web. Joe being a nice guys, throw in a new set of floor mat for me. I would definataly consider this place first and call Joe when buying a car.

Murphystrans

Aug 26, 2012

Very happy with McGrath , I'm sure everyone really doesn't like to go car shopping and deal with a pushy sales person. I would have to say my experience at McGrath and dealing with Rita had to be the best experience I've ever had purchasing a new vehicle. Rita was very thorough with explaining all the options on my new member to the family. Thank you so much and I will definitely refer anyone who is looking for a new vehicle . When it's time I'll be back to upgrade!!! Michael Engel

helena09

Aug 24, 2012

I was very pleased doing business with Scott Raymond. He was very friendly on the phone and in person and worked very hard with trying to get the price I wanted. I will be sure to tell all my friends and family about the dealership and Scott. Thanks for all your help!

Maidenjrp6804

Aug 23, 2012

My experience at McGrath Lexus was a very pleasant one. I felt I received very personalized and tailored service. I have a pretty tight schedule, and my sales consultant Larry Pebelske worked with me on this. He was very conscious of my time, and was always available at our preset appt. times. He was very knowledgeable, friendly and especially enthusiastic ! He even gave my little guy a bunch of give-aways (posters,etc.).I am very impressed with the facility, their organization and personalized treatment of their customers. They seem to really take care of, and provide for their customers.Our delivery specialist Kraig Dykman spent over 2 hrs. with my wife and I going over the vehicle and all it's operating systems and details answering all of our questions, and seemed genuinely excited about it.Great job McGrath.....I will definitely purchase another Lexus from them !John R. Pacente

enajizer

Aug 22, 2012

I had a great experience with McGrath Lexus and Scott Raymond! Scott was very friendly over the phone and in person. He helped me get the price of the car down to where I needed it to be. He also went out of his way in getting me the extra key fob from the original owner. If you're thinking of buying a new or used vehicle, you should definitely consider McGrath Lexus. Their facility is comfortable and one of the nicest in the area. Ask for Scott Raymond...you won't be disappointed!

tstimpy

Aug 21, 2012

I really do not know how I could possibly be more satisfied with the process of buying a car. This is my second purchase from this dealership. I was so happy with my first Lexus and the dealership service that I really did not even consider going anywhere else to buy a car. I think Mel and the team at McGrath managed to exceed my highest expectations. They are all that good! When my new car did not come in for several weeks, they gave me a loaner to make the wait very tolerable and convenient. Everyone who works there seems to be in a good mood and happy in their work. Their management team must be doing a good job to keep their employees that happy. I really could not say enough positive things about this dealership, but I will stop here, I guess.

denniskevin

Aug 20, 2012

We just bought our 4th Lexus from McGrath. The last two were from Steve Gibson. He is always the consummate professional, always a pleasure to deal with. We have preferred McGrath from the start. I have heard people say that the sales department sells the first car and the service department sells the next. That's partially true - the service department is great and certainly impacts the decision to buy. But I have to say, that of all the dealers I have dealt with (and I have bought a lot of cars in my 60 years)this sales staff is the best to deal with that I have ever experienced.

duckessori

Aug 17, 2012

What a great experience! I had seen the car of my dreams online and made an online appointment to see the vehicle. When we arrived, I first of all was struck by how expansive the dealership was as compared to the McGrath of Chicago. It gave the feel of laid back yet professional. After meeting Larry Pebelske, I knew we were in good hands. After the test drive, he did everything possible to make us comfortable and was willing to work with us any way possible so I could have that car. He made us feel completely at home and relaxed. It was a pleasure doing business here, and I will truly send any friends in the market for a vehicle here. You can be sure that when I am ready for my next car, I will be back! Michael Connery was also great, and Ben was wonderful going over the whole vehicle with us. I really was impressed with the way the vehicle rolls out after the curtain goes up. Very dramatic! My compliments to the design team. I am thrilled with my car, too. I have always wanted an IS 250 and I finally have one. The deal was great, the people phenomenal, and may I say, the experience was perfection. Thank you and our best regards to all. eva & kathleen

kadizz

Aug 14, 2012

Scott did his best to get a good deal on a 2009 RX and a fair trade-in for our car. We will go back when we need a"new"used Lexus. We really enjoy our new car. Thanks, to Scott.

tri4kids

Aug 14, 2012

I am so pleased with my experience with McGrath Lexus. Maria G suggested Greg Luzinski for my sales consultant. Greg was very professional, friendly, and gave us exceptional customer service while making our decision on the vehicle. He was very respectful of our time and very well organized. He went above and beyond what any sales consultant has ever given me in all of my 15 vehicle purchases. I will recommend Greg as well as McGrath Lexus to all my family and friends. This was the experience Lexus has strived to achieve and was executed perfectly. Thank you!!

Don in Desplaines

Aug 13, 2012

My wife and I went to look at a car at McGrath of Westmont that I had seen on their website.Our salesman,Glenn Ginter,showed us the car and another 2010 RX350 that we ended up buying.He was one of the nicest people we have ever had the pleasure to deal with purchasing a car.We expected to come back another day to pickup the car,but Glen informed us we could take it home the same day.Glen made the process easy for us.We arrived at a fair value for my my car and completed the paperwork very smoothly.I will recommend anyone to McGrath and Glenn when buying a car.

Indiglo32

Aug 11, 2012

I went in to test drive some pre-owned certified cars, and I had the pleasure of dealing with Art Kuhl. He made my car car buying experience extremely easy and hassle free. Very relaxing environment and everyone is very kind and courteous. Everyone was extremely professional from the salesman to the guy who takes the photos online. I'm currently in the process of rebuilding my credit, and Mcgrath Lexus did their best to get me into the car I wanted. I would definitely recommend my friends and family to Mcgrath Lexus of Westmont. If you do happen to swing by ask for Art Kuhl, he will definitely do his best to get you into the vehicle you want.

k.millison

Aug 11, 2012

Scott Raymond was friendly, patient, courteous. He was not pushy as other salesman usually are, he allowed me to take my time and make the best selection. I was relaxed and I feel good about my overall purcahsing experience.

Michael Gaspari

Aug 11, 2012

By chance I met for the first time Mr. Lawson yesterday 8-10-2012 while eyeballing the 2012 ES 350 and drove away today 8-11-2012 with my new Deep Sea Mica ES 350 2012 Lexus. Briefly,in my 50 years of buying cars---the last 40 of which have been Toyota cars---the service Mr. Lawson provided me was by far the best---no pressure, honest up-front answers, and I believe, a fair price. Last---Mr. Lawson's detailed praise of both McGrath and Toyota was instructive and , I believe , heartfelt. I will suggest Mr. Lawson and McGrath to anyone who asks---Michael GaspariPS. I hope Mr. Lawson is given the opportunity to read these comments.

Dharrod

Aug 10, 2012

Scott Raymonnd was very accommodating. I called following a listing on autotrader.com. He was a lot more about my needs than his, a rare trait. Chris also gave me the friendliest shoeshine ever. I believe it was Craig who went over the car's functions with me. He was great. After I flew in and crabbed over to the wrong dealership, Scott was not phased even though he came in early to meet me. He went out of his way to make sure I was comfortable and get the paperwork completed as quick as possible.A service rep at the Chicago store got Willy, a long time employee, to shuttle me to the Westmont store. That was a very enjoyable ride. Willy, Scott, and another unknown associate talked very positively about the McGrath organization. After spending a few hours there, I knew their feelings were genuine and well founded.

john01

Aug 10, 2012

big J was great to work with very helpful and knew everthing about all the car we looked at or test drove!!!! thanks again for your help

roger.eich

Aug 7, 2012

I located a great looking used Lexus on McGrath's Internet sales page. The information and high-quality pictures of the car made it easy to see that the car was for me and would easily fill a need that I had for a second car. However, I never purchased a used car, or any car for that matter, in this fashion. Needless-to-say, I had some doubts and was more than just a little nervous about moving forward, but I did. Now, after the fact, I must confess that buying a car from the McGrath dealership was the best car-purchasing experience of my life. This was due, in large part, to one person - Mr. Mel Owens.From my very first call to the actual moment the keys were handed over after the sale, Mel Owen's caring personality and professionalism were consistently top-drawer. He thoroughly answered all of my questions, and, even though my purchase was not for one of the more expensive vehicles in the company's fleet, Mel made me feel like I was buying one of the them, and without one moment of over-the-top sales hype. He was long-suffering with my numerous questions (often repeating them) and clearly understood, acknowledged in his own way, and put to rest any reservations about buying a car unseen. Mel's integrity really came through in how he handled all aspects of this sale.Now, for some unexpected icing on the cake and what I consider the read story-maker! The totally unexpected example of Mel's dedication to his customers was demonstrated when at the eleventh hour, when the person who was going to make the trip to Westmont with me for the purchase could no longer go with me. I had no other person who could make the trip and I was certain that the entire deal had to be called off. However, I must have forgotten with whom I was working! Once again, Mel came through by offering to personally driving the car to my location in Iowa.I do not believe that this offer was done so that a sale could go through. This was not that expensive of a purchase. What was behind Mel's offer to do this was that Mel clearly knew how much I wanted the car, he heard the disappointment in my voice when I called him about having to cancel my trip, and he made the decision to drive to my hometown the very next day for the delivery. I might also add that Mel's charming wife accompanied him and that meant that both Mel and his wife got up at 2:00 a.m. on a Sunday morning and drove for seven hours to make the delivery at the promised 9:00 a.m. time. Outstanding! Where do you find such dedication and service this days? Well, I know of one place - McGrath Lexus of Westmont!Without a single doubt or hesitation, I would recommend making your next Lexus purchase from this dealership and I would highly recommend discussing your purchase with Mr. Mel Owens. What a wonderful person. What a great dealership. What a fantastic experience! Roger J. EichWaterloo, Iowa

makrupp

Aug 6, 2012

I just leased my second new Lexus from McGrath Lexus and am so delighted. Of course I love the 2013 ES350 (as I did the 2010 ES) but have been especially impressed with the assistance from the staff. From the salespeople to the managers to all the technicians. They are great! On both purchase occasions I have been on a very tight time schedule and have been extremely pleased with the high priority treatment given to me. They even managed to fit in the basic how-tos of the car details and operation. I would highly recommend this dealership -- both for their product and their staff.

Frank R

Aug 5, 2012

I drove all the way from Angola, IN to purchase my Lexus ES 300 from this Lexus dealership and they were great to work with. Sales Rep. Glenn Ginter treated me with respect and did an oustanding job during the test drive, negotiating and transaction of the vehicle. I would recommend this dealership to anyone. When I am ready for an upgrade or another vehicle, I plan on returning to this dealership. Even though they are three hours away, they have earned my respect and future business.

kwegner

Aug 3, 2012

I was very impressed with McGrath Lexus from start to finish. Alisa Griffen-Dunlap followed up with me from time to time over the past 12 plus months on my interest in purchasing a new hybrid, but she was never pushy. When I made the decision to move ahead, she worked to find me the exact vehicle I was looking for. All of the support people at the dealership that handled the transaction and educated me about the vehicle were also great. Overall, it was an excellent experience.

Rachel Melville

Aug 3, 2012

This was the fastest and easiest experience we have ever had purchasing a car. We were extremely impressed with Justin and Sevan and the entire dealership. They really have their act together and have their customers in mind through out the process. Gerald and Rachel Melville

LSPLOGER711

Aug 2, 2012

Our new 2013 RX350 is our fourth Lexus and Steve Gibson has been our salesperson for the last two. We could not be happier, we owned a 2011 RX350 and decided on the 2013 to include the Navigation System. McGrath Lexus is our choice of dealership because of the excellent service we receive, the friendliness of the staff and, of course, the product. Steve has been instrumental in our last two purchases and we wouldn't have it any other way. Steve is a gentleman, knowledgable of his product, concerned that we are pleased with our purchase and always helpful. We thank Steve for assisting us in our purchase. When our purchase was finalized Steve introduced us to Kraig Dykman. He led us through all the new bells and whistles. Kraig was very thorough and helpful with information - even on a phone call regarding our Navigation System. We will make a visit to Kraig once more just be certain we are working the System properly. Not to be left out - the Staff in the Service Area are an excellent group, always helpful and committed to giving their clients excellent service. Overall, an extremely professional, knowledgeable, committed Dealership and we look forward to continuing our relationship with McGrath.

Lexus459

Jul 31, 2012

This was my first time purchasing a Lexus and I was very impressed by the dealership and the service I received. I would recommend both Scott and McGrath Lexus to a friend.

LEXUS23

Jul 30, 2012

We live in the city but we probably will always go back to the Lexus in Westmont because we always get an exceptional service and attention.It was our second experience there. Last year 1st.Steve is a great and thoughtful sales, so is his manager, Mike Agnelo and Ben.Stella and Sylvia

GlenEllyn

Jul 28, 2012

I am not a big fan of the car buying process but I have to say that working with Joe at McGrath Lexus was a very pleasant experience. Joe was friendly, direct and pressure free. My wife and I are very pleased with Joe, McGrath Lexus and our purchase.

aromx

Jul 27, 2012

I am a previous Lexus owner and was looking for another Lexus to purchase in between that vehicle and another one in the next few years. My previous Lexus was purchased from another Lexus dealership. While I had absoltely no complaints with my previous Lexus dealership, the stars aligned with McGrath Lexus of Westmont. I not only found a great RX at a great price, I also found outstanding service. I arrived late after a day full of meetings. Greg Luzinski took me for a test drive and stayed with me long after many of his co-workers had already left. I purchased a beautiful pre-owned RX that night and Greg had it delivered to my door the very next day. McGrath may have just earned a lifelong customer!

Jpdiya

Jul 25, 2012

This was our first purchase of a Lexus. Our sales person, Scott Raymond, was very knowledgeable of the used car inventory and car options available on each making it easier to filter down to the cars that best matched our needs. We were very pleased with the one Scott thought would be best and it was the one we drove home with. We've never bought a car so fast. The McGrath dealership made the car purchase an easy process, getting the car ready for us, completing the paperwork and the individual in the service area was super helpful. We're looking forward to the complimentary car washes. Thanks Scott and team for the great service.

ryan.ebens

Jul 18, 2012

After searching extensively for a used Lexus LX 470 on the Internet, I came to McGrath Lexus of Westmont because there were two here that I was potentially interested in. I called on my way to the dealership and spoke with Mel Owens and he arranged for me to test drive one of them. I drove it and wasn't crazy about the condition of that particular vehicle (I'm very particular), so I looked at the other one. It was pretty much exactly what I was looking for, so I told him I was interested and wanted to see how much I would get if I traded in my current vehicle. The sales manger told Mel the amount they'd give me for my trade, which was $3,000 less than another dealer had offered me, so I didn't like that and thought the deal was going to fall through and I was ready to walk away. However, when I told Mel about the offer I had from the other dealer, he said that they could work with the other dealer to take my vehicle in on trade, sell it to that dealer, and give me the full trade-in credit--they'd just have to contact that dealer and confirm that he wanted the vehicle and was going to pay what I had said he would for the vehicle. I had never heard of this before, so I was pleasantly surprised because it kept the deal alive. Mel said that if I had a better offer for my vehicle than what they could give me, they'd work with that dealer to facilitate the trade because they still wanted my business and wanted to sell me the vehicle I was looking at. It all worked out and I got the Lexus LX 470 I wanted, so I was very pleased with my experience.McGrath Lexus of Westmont is the nicest dealership I've ever been to--it's more like the lobby of a five-star hotel than a car dealership--and everyone is friendly and professional. Mel was great to work with and came through with every picky little demand I had. He even introduced me to Tracy Isselhardt, the general manager, who had okayed some of my picky demands like providing a hitch cover, a missing cargo net clip, and a missing cover for the lock/unlock lever on one of the third-row seats. Tracy was very accessible, which is unusual for a general manager. When I took delivery of the vehicle, my delivery specialist, Ben Kruchten, was excellent and took all the time I needed to go over every inch of the vehicle and I never felt rushed. He knew everything about the vehicle and showed me how everything worked.McGrath Lexus of Westmont is a first-class dealership with unprecedented customer service. So even though I live 1.5 hours away, I will be back here instead of going to my local Lexus dealership. I highly recommend it!

todd.ostrowski

Jul 18, 2012

I had a really nice experience at McGrath Lexus in Westmont. I had visited a few times previously and knew that I would come back here when I was ready to purchase. I saw the car I was looking for online and took a chance on visiting the dealer. I didn't think that I would ever buy a car on the spot. After a quick ride and a review of all of the extras I was receiving from my sales rep Scott Raymond, there was no doubt that this was the car for our family. We had some time to wait for all of the financing to be worked out and Scott and the dealer treated the family to lunch. What a nice gesture. I'm looking forward to a long relationship with Mcgrath. Thanks Scott!

Barbara Summers

Jul 17, 2012

This is the 4th LEXUS I have purchased from McGrath; three of those sales have been with Alisa Dunlap. She's the greatest. The last Lexus which I just picked up had been an ongoing transction for about four months due to some medical problems I was having. I canceled several appointments with Alisa and each time, she was most understanding and patient. I also changed my mind about colors; again she patiently worked with me. I can't say enough about Alisa and the MCgrath dealership other than they treat you like royalty.

johnhenning

Jul 12, 2012

GREAT facility!!! Larry Pebelske did a great job of presenting and explaining info on the Lexus Rx and the capabilities of McGrath Lexus. Since my wife and I did not shop the deal, we can only assume the price we paid was competitive. My wife and I are more than happy to recommend McGrath Lexus and Larry Pebelske.Jack & Sheila Henning

jschreck

Jul 11, 2012

Scott worked with us to get the car we wanted at the price we needed. I will deficitely call Scott when I need my next vehicle.

micrlucas

Jul 8, 2012

Shopping for a vehicle with McGrath Lexus of Westmont was painless. I found the vehicle I was looking for online. I was put in contact with salesman Scott Raymond. As I requested information about the vehicle such as price and warranty info I received answers in a timely fashion. Scott kept open communication throughout the entire process including his off time. I would recommend Scott personally as a salesman and McGrath Lexus of Westmont as a trusted dealership to purchase your future vehicle from. 2010 Lexus LS 460 Black/Beige interior

abelmo33

Jul 7, 2012

After deciding that we would like to look at the Lexus RX350 and choosing Mr. Joseph Scala, a Sales Consultant with McGrath Lexus, we found him to be a class individual who totally satisfied our needs with all the information he presented to us. We chose to wait several days before making a final decision. On our return by appointment, Mr. Scala had an RX350 cooled down for our test drive. The deal he presented to us afterwards was completely to our satisfaction, and exactly what we had been anticipating. There was no haggling on either side. This was our 4th vehicle that we purchased from Toyota since 2006 and our first Lexus. Ours was a very pleasant experience. We did the math and fortunately we choose Joseph Scala of McGrath.

ctaramel

Jul 6, 2012

Our Salesman was Scott Raymond and let me tell you, McGrath Lexus does not dissapoint. I brought my very first car (2012 Lexus is 250) and I love everything about it. The whole experience from first walking into the dealership to driving the car off the lot was great. I would give McGrath Lexus a 5/5 for everything that makes a car dealership succesful. Scott was very knowledgable about the car and the service team is able to teach you wonders. I would recommend this dealership to anybody that is looking for a great car at a fair price.

rfossett

Jul 5, 2012

On June 21, 2012 I purchased the Lexus RX 330 from Jack Martel at McGrath Lexus. Jack was very knowledgable and friendly during my transaction. His customer service skills were outstanding and I was not pressured into making a decision. I had did my research before coming to the dealer so I khow I got an extremely good deal. My overall experience was very meomorable and I know I will be a customer for years to come with McGrath Lexus. I highly recommend Jack Martel if you are in the market for a LEXUS. Jack Martel is an excellent saleman and he knows his kraft.

dvesely

Jul 3, 2012

I stopped by McGrath Lexus to initially test drive a pre owned Lexus. Upon my entry into the building, I did not realize that the dealership was closing for the evening. Mel Owens was on his way out, but was kind enough to give me initial information about the dealership and invited me back the following day. My son came with me and after a lenghtly conversation, I test drove both new and pre owned. I wanted to ponder the different vehicles I test drove and told Mel that I would get back to him within a couple of weeks. He is extremely professional and polite. He listented to my needs and wants. I felt that buying transaction went very smoothly and would recommend Mel and the dealership.

jmahan

Jun 30, 2012

I had a very pleasant experience working with Greg Luzinski. He was very thorough and presented me with a variety of car options that were available. Most importantly, he did a phenomenal job working within my budget and limited time frame for shopping. In the end, I purchased a car that I absolutely love and I give Greg my highest recommendation.

jrugel

Jun 29, 2012

Totally professional, highly recommend Scott to others, he worked with me and helped get a fair price. He made me feel welcome and made the whole process go smoothly.

PDesmone

Jun 29, 2012

I just purchased my first Lexus RX 350. Scott Raymond was my Sales Person. He was very personable and helpful. He was very informative and not your typical pushy car salesman. He even came to my house to pick up the title because of my work schedule. He even played with my dog and through the ball for her awhile. I highly recommend Scott if you go to McGrath Lexus.

Pasternock

Jun 28, 2012

Great experience, responsive to all questions. Great selection of vehicles to choose from. Thanks for the great experience. Great Golden Retriever, Cubby even though I am a Sox fan!

aaron29

Jun 28, 2012

Eric Claeson was our salesman for our just purchased Lexus GX 470 (our second purchase from McGrath Lexus of Westmont). From inquiry to purchase to enjoyment of the vehicle, Eric was there every step of the way and made sure that we were taken care of. Eric made it his goal of making sure that we were getting the best price possible, and made it his duty to make sure that he wasn't satisfied until we were. It can clearly be seen that Eric is a truly knowledgeable salesman and a person of great respect. The process of the sale could not have been any smoother, and we will definitely be coming back for our next Lexus!

Cheryl53

Jun 28, 2012

Scott really listened to my needs, this is my second Lexus both purchase from McGrath and they have a customer for life! I am loving my 2010 RX350

Nick M

Jun 27, 2012

Nick M,We just bought a 2013 Lexus RX 350 and our overall experience was great.Steve Gibson our salesman was very kind and not pushy. We got the price we were looking for, and were very satisfied.At delivery, Ben was very knowledgeable of every button on the car.He answered all of our questions.

neuco

Jun 26, 2012

We came back to Lexus to lease another RX 350. Scott was our salesman--he got us a new one to test drive right away. He was friendly and very helpful and attentive to what we wanted. We drove out with our new, red Rx 350. When anyone asks about our Lexus, we definitely will talk about Scott and McGrath in Westmont.

rpa1234

Jun 26, 2012

My experience working with Greg luzinski was outstanding. He was very knowledgable and was able to answer any questions and conerns that my husband and I had. We would definately recommend him to anyone who is looking for the best car buying experience possible!

Da1763

Jun 26, 2012

I came to Mcgrath in search of a vehicle and was created by Greg Luzinski. Although it was our first stop and planned on shopping much more Greg proved to us that we needed to go no further. We got a great car at a great facility and we got Greg as well!!!

babsclass

Jun 25, 2012

My husband & I came to McGrath Lexus of Westmont looking for a new car. Justin was our salesman and I think that we were one of his first customers. He's very friendly and courteous and patient helping us hone in on what details we wanted in our car. We did our homework ahead of time and knew what car we wanted but needed to fine tune things. Justin was very helpful. We would recommend him and think he's a great salesperson for McGrath.

Mehrkhan

Jun 25, 2012

Our whole experience with Christi was wonderful. My mother had been driving my deceased father's BMW for the past 15 years and so this new car issue was hard for her to deal with. Christi kept my mom upbeat. She never made my mom or us pressured. She just made our whole situation so nice for her. She has called to ask my mom if she is doing ok. So just want you all to know that you all have a great person in Christi Brooks at McGrath Lexus of Tampa.....Thank you Christi for everything!!!The Khan Family

akobler

Jun 24, 2012

Scott worked with us over email and in person. He was responsive ans answered all our questions. He had the car ready for a test drive when we arrived

Dondlinger

Jun 23, 2012

We chose our Lexus because there was no price haggling and we received a fair and quick appraisal of our trade in. We ultimately chose our vehicle because the speed and quality of service was better than at any other dealership we visited. Art had quick follow up via text and made the process easy. We love our GX, but we ultimately bought it because of the service Art and McGrath provided.

jmpanfil

Jun 22, 2012

My experience with McGrath Lexus and specifically with Rita Barkstrom was exceptional! She found the right car for me, was very knowledgeable about the features and made sure that I was completely satisfied. Rita goes out of her way to be helpful, pleasant and welcoming every time I contact her. Although the technology was a little daunting at times, Bob Cowden made learning the features of the car fun! I have been back with questions and he takes the time to be certain I completely understand the systems. Every person that I have encountered has been helpful, courteous and pleasant and I am glad that I purchased my car at McGrath.

pinoskp

Jun 21, 2012

This dealership is very professional in handling our needs. Fred Cramer has incredibly knowledge about the vehicle we purchased. It was a pleasure to work with him and his team. Thank you for making us feel very comfortable in your dealership.

lukeis3

Jun 20, 2012

My husband and I had been casually searching for a used Lexus for several months. We were planning on giving our current vehicle to our daughter and son-in-law who are expecting their 2nd child. Suddenly, our search became more urgent when we heard that our daughter's car broke down while driving on the Eisenhower. I called and set appt with Scott Raymond on a Monday and we took delivery on 2009 Lexus by the end of that week. Scott was very easy to work with and was very knowledgeable with used car market. Overall service at McGrath Lexus was very professional and made buying pre-owned car an easy experience. Martha D

tander61

Jun 19, 2012

My husband and I were very pleased with the overall experience at this dealer. Our 8-year old was entertained with the fish pond so we could take care of business. Scott was very accommodating and helped us quickly resolve some minor issues about the used Lexus RX 300 were purchased. The guys in the back (Sorry don't know their names) did a great job. It was very satisfying to be able to update my IPASS then and there on the computer since I drove home on toll roads. I love my new vehicle and look forward to doing more business at McGrath.

ricokidd

Jun 18, 2012

My Experience was my first with Mcgrath Lexus in westmont and I have to say it was the best I have ever had with any dealership. I came from a long line of BMW's and this is my first lexus. I purchased the is350 and I think I will be jumping ship from BMW to Lexus. The service I recieved went above and beyond my expectation. Scott the sales associate and Michael Agnello the Finance Manager were extremely helpful in getting me into the right car at the right price. Your overall facility as well makes everything very convenient for my everyday life from the cafe to public internet computers. So thank you to everyone making me feel welcome to the Mcgrath Lexus family.

twright1981

Jun 18, 2012

My wife and I had to purchase a vehicle urgently because we had sold our personal vehicle recently, and the company we work for needed the vehicle they allowed us to use as a perk for other fleet purposes, so we needed wheels! Our need was especially urgent because we were expecting our second son any day. Your eBay classified ad let us to the Escalade we purchased, which, in my opinion, is in far better condition than the listing illustrated. We had to check into the hospital to deliver our son, and were unable to visit your dealership, but Greg was extremely helpful in facilitating the vehicle's purchase and pickup without our actually being there in person. Our Escalade was delivered to us by a family member the morning we left the hospital with our new son. We're so happy with our purchase, and even happier that the irregularity of our circumstances didn't cause a hiccup, as we weren't going to be able to deal with it very well from the hospital. Thanks again to Greg and McGrath for a great experience!!!!

NikoM

Jun 14, 2012

Well, I just purchased my 8th Lexus from McGrath Lexus in Westmont. I have to say the reasons that brought me there from day one are still evident 12 years later. I have used the same Sales Consultant every time, Steve Gibson. The fact that he has been there for that long should speck volumes for the staff and the Dealership as a whole. Steve and McGrath have never pushed me to buy a car, never played that car salesman game that I hate, YOU KNOW "let me get my manager", he come over shakes your hand tells you "Oh your kids are so cute".. McGrath Lexus is not a "Car Dealership", it's a place to go and buy a car the way I think you should buy one. Tonight was my appointment with one of McGraths Delivery Specialist, a gentleman by the name of Kraig. He spent 1 1/2 hours with me and my family and went over every single button on the car. He was patient with us and answered all of our question. Even taught me some new iphone tricks. When I left I felt very comfortable with the car and what it can do....McGrath, Steve and Kraig Thank you very much I am sure I will see you soon.Nick

Lisar514

Jun 14, 2012

What started as a search for a nice, used Lexus ES350 turned into the purchase of a brand new black on black ES350We were one of Justin's first customers in his new career as a car salesman and we put him through the test - but he passed and delivered us a beautiful car!Thank you to everyone at McGrath!

glsabatier

Jun 13, 2012

I have been dreaming about a black on black Lexus SUV for the past 4 years. After a long month looking I found the best deal at McGrath Lexus in Westmont. I had emailed Greg Luzinski about keeping an eye out for what I was looking for - over a couple of weeks we emailed until finally a deal came in the door I couldn't pass up. I emailed Greg and showed up the same day to drive the car. It was perfect and Greg was both very knowledgeable and extremely helpful - highlighting the benefits of the Lexus Hybrid and the insane number of features it had. I decided to buy the car right away and Greg worked with me on both the price and to get an amazing financing rate of 0.9% - which is awesome for a certified Lexus. I will definitely be back to McGrath and make sure you ask for Greg - he will definitely take care of you and work to get you the best deal possible and the perfect ride.Thanks Greg.

esha

Jun 12, 2012

I have recently visited McGrath Lexus and Scott Raymond was my sales rep and he helped me choose the perfect Lexus rs 330 great price and I love the service Scott was very patient through out time.

godbless1

Jun 11, 2012

I have rated this dealership with all 5's because they gave great service. I brought the care in because of what I thought was a scratch but turned out to be something else, whereas washing the care and doing the 1000 mile chekup all in a timely manner. Rita is excellent sh has been calling and making sure things are going well. I recommend her as top employee of the month.

jagirotti

Jun 11, 2012

Our experience purchasing the RX 350 was excellent. Joe Scala is a great person to work with, just as he had been in 2005 when I bought the first vehicle there. He came back to the dealership to meet with us, since we showed up without an appointment. Further, he gave us a fair price on the vehicle considering our loyalty to Lexus and to McGrath.The only poor experience was the first try at fixing a scratch on the rear drive door. It was certainly not at the level of standard we have come to expect from McGrath. The second attempt was great; we are very happy with the vehicle so far.

Jmaul24

Jun 11, 2012

I purchased a 2011 Lexus RX350 this weekend with the help of Justin. It was definitely a different car buying experience than I had in the past... I felt i was not only buying a car, but an experience.I've only had the car for a couple days now, and unfortunately had a flat tire this morning. Surprisingly Justin called to make sure I was still loving the car. I told him about the flat tire, and within 20 minutes, someone was at my house fixing the tire. He even followed up to make sure they got here for me. Again, only a couple days in, but so far I'm pleased. I hope the experience is long term, unlike most dealerships, but it seems like it will be!

Nashena13

Jun 11, 2012

Eric and Mike were both patient and knowledgeable and put my mind at ease regarding the entire car buying experience. I enjoyed not dealing with the haggling that I usually go through at most car dealerships.

ncentoma

Jun 11, 2012

Our experience was so good we purchased 2 cars!!! Customer service was courteous and friendly. Scott made our experience at McGrath a very positive one...we may even be back for a third go round in the near furture!!!

Edward Bruce

Jun 10, 2012

Scott did a great job couldn't ask for a better sales person. Made me feel at home and very relaxed, which doesn't happen often when shopping for a car.He answered all of our questions.Very attentive and professional. He made us laugh which helped a lot.Great salesman, couldn't have asked for anything better.Would buy again and recommend him and your dealership to other people. Thank you!!!

andrewtrippi

Jun 8, 2012

Glenn Ginter and the entire staff were very helpful, friendly, and informative. I found the car online and called McGrath. Glenn answered the phone and was very helpful which made me went to come in to the dealership. He was very and made it a great overall experience. I will definitely do business in the future with McGrath Lexus and I will make sure to refer business to Glenn. Thanks Glenn for a great experience! Andy Trippi

mmcol999

Jun 8, 2012

Terrific buying experience. I never felt pressured. Justin has been very attentive and followed up with me even after I brought the car home to make sure that everything was as promised. Thanks Justin for your help! I am very pleased with the service (and the car).

BillMahon

Jun 7, 2012

I was in the market for a pre-owned Lexus and stopped in to McGrath Lexus to see what might be available. Mel Owens greeted me and immediately impressed my wife and I with his ability to listen to our needs and willingness to help us find the right car. He showed us a few cars, and prepared various supporting information. We were able to agree on the perfect car for my needs and budget. The checkout process was flawless, with all elements such as financing, preparation, and explanation of the certified warranty and how to use the vehicle covered in detail. I would recommend McGrath Lexus and Mel Owens to anyone in the market for a pre-owned vehicle. It was actually an enjoyable experience.

jah0505sa

Jun 7, 2012

Scott was fantastic. He was extremely helpful and knowledgeable in his area of expertise. I left the same day with a great car and a huge smile on my face. Thank you Scott.

jburlace

Jun 7, 2012

Rita was very helpful and easy to work with. She respected both my time and financial situation, willing to help me consider all possibilities and answer any and all questions.

marcuscleveland

Jun 7, 2012

I would recommend anyone who is looking to purchase a vehicle, check out the wonderful sales team at Mcgrath Lexus in Westmont. My parents recently purchased a 2011 RX 350. Very pleased with the product and professinalism received from Tracy Isselhardt, Justin Storandt, and Sevan Sayadian.

rjgerth

Jun 4, 2012

Justin Storandt did an excellent job getting me in and out quickly. He was forthright, informative and respective of my time constraints in leasing the car.

JudyJJJ

Jun 2, 2012

This 2008 ES350 is the first Lexus I have owned. I traded in a Volvo C70. Before going to the dealer, I did my homework on Edmunds and Kelly Blue Book to determine the true value of the cars and I shopped cars online as well as at some dealers. I feel I got a fair price for my trade-in and also paid a fair amount for my Lexus from McGrath. But, my satisfaction goes beyond just the financial aspects of this deal.I think I got lucky when I walked into the dealership for the first time and they brought Mel Owens over to help me. Mel is such a warm and open individual that I immediately warmed to him. Considering a four year old car definitely gave me pause. Mel went over all the facts about this particular car and was very patient and informative as I considered the purchase. This vehicle (with only 12,575 Miles on it) seemed just too good to pass up! I went away that day to think about my options.The day I bought the car it was pouring rain (Who buys a car in the pouring rain?!) Mel had the car brought inside for me to see again. They dried it off and it looked great. Then, I took it for a test ride (out in the rain again!). Later in the day, when I actually bought it, they detailed it AGAIN for me! Mel handled everything efficiently and professionally... loan docs, license transfer, trade in documents. And, as others have said, he made me feel like I was his only customer...or maybe just his favorite! Mel handed me off to finance, Mike Connery, who was also very efficient, pleasant and professional. He helped me determine if the optional protective services were right for me - with no pressure, just explanations.Then came Kraig Dykman who walked me through all the features of my Lexus. Kraig was great! Also very patient (it was 8:30PM at this point!) He set up my garage door opener, showed me how to set up my cell phone on the Bluetooth, and demonstrated how my MP3 Player works in the car. I have a great car and as you can tell, I'm a happy customer. Looking forward to the McGrath service experience!

isuredbirds

Jun 1, 2012

Total buying experience from the time that we arrived to the dealership to the time that we left with our pre owned car was a great experience.

alaumann

May 31, 2012

My husband and I had a wonderful experience (again) this time around at McGrath Lexus of Westmont. We went on a busy Saturday and were helped by Justin right away. We both had a different idea of what we wanted in our Lexus and Justin patiently test drove different RX350's until we both were on the same page. Justin was very professional and most importantly, conscious of our time. We were in and out of the dealership within a couple hours, riding home in the perfect Lexus for our growing family...My husband and I still both agree we will never shop anywhere else for our cars!

amirgeorges

May 31, 2012

Scott Raymond was a great saler. He has helped me a lot finding the car that i looked for,he even called me each day offering me a great deals. Thanks Scott.

blkdwg85

May 31, 2012

everyone was very polite and i got a great price for my new car and the trade in. i will suggest this dealership to a friend and will return for my next car

dblankenship

May 31, 2012

In a word "WOW!!!" Scott Raymond was the complete package!!! From start to finish Scott was attentive, personable, professional and above all else knowledigble! And what was really refreshing is that he went above and beyond to make certain that every question asked by either my wife or myself was answered thoroughly,honestly and with great respect for the both of us,with regards to how little knowledge we may have had on our vehicle of choice! In in my book, this is an all to often overlooked way to build customer loyalty, satisfaction and "REPEAT BUSINESS!" But, Scott got it right and for me and my wife that made Scott - "THE GAME CHANGER!" Lastly, your astoundingly,gorgeous showroom showcasing your even more beautiful fleet of Lexus'helped to seal the deal for us - so much so that we couldn't help but to agree to "PAY & DRIVE AWAY!!!" McGrath Lexus of Westmont - YOU GOT IT RIGHT THE FIRST TIME -A+

lwalton

May 31, 2012

I am a two-time new Lexus owner from this dealership, and accompanied my parents to purchase a pre-owned RX350. Mel was extremely knowledgable, friendly and patient in answering all of our questions. He made sure that all of our concerns were addressed and the vehicle was in top shape upon delivery to us. I would highly recommend this dealership, and especially Mel, to anyone looking to purchase either new or pre-owned. I have also had the pleasure of dealing with Gary in the Service Dept, and he has always gone above and beyond to make sure and provide top quality service. This is by far the best dealership I have ever dealt with.

obliviosmind

May 31, 2012

I came to this dealer to find a used car for my mother. Jack Martell was the sales men that assisted myself and my mother to find and purchase a certified used car. Jack treated us as family from the minute we walked through the door till we drove out with the car. He is very knowledgeable, caring and honest. He told me right of the bat he is going to give me the best price possible and he was a man of his word. I looked for many cars before finally deciding on a 2010 ES350. He was not there to haggle us or pressure us into anything we did not want. I have been in sales and customer service all my life including roles in training new sales men and women. Jack has it all. If and when I decide to buy another car I will be going to the only one I ever want to deal with, and that's Jack. I cant say enough on how grateful I am that he was there to help us. I hope Jack never leaves the dealer! Thank you Jack and McGrath for being there when we needed you most!

RX350 Owner

May 31, 2012

The dealership has a fantastic facility, for both the purchase and service experience. They have done a great job of providing everything required to make car shopping and purchasing a pleasant experience.It was a true pleasure working with Justin. He listened to our needs and responded very promptly and appropriately, a very good communicator. He is straight forward, honest and cares about his customers. His follow up was timely and appropriate. I would highly recommend with with Justin and Lexus of Westmont!

Cteffner

May 30, 2012

From the first visit to the car pick up process, everyone was courteous, friendly and attentive. The selection process was easy, the buying process was easy and the pick up process was very informative. Steve made us feel very welcome and listened attentively to what we were looking for. Ben gave a great overview of the car features - and I was finally able to get my garage door opener to work in my other car as well. Last.but not least, the passion that everyone showed regarding the quality and capability of the Lexus vehicles made us feel even better about our selection.

ELLIOTT44

May 30, 2012

I have very specific criteria for dealing with sales personnel when buying a car. I was extremely happy with the way Scott adjusted to the way I wanted the transaction handled. He was friendly and responsive and when I wanted things handled a particular way, he was both accomodating and professional. I made the buying decision in an extremely short period of time thanks to the way Scott took care of me.

msgambler

May 29, 2012

Excellent experience from sales person to the delivery team. I am a repeat customer and am happy to frequeny this dealership. Eric was a very nice non-pushy salesman. i would highly recommend him and the dealership.

Megkieffer

May 28, 2012

Choosing the car, ordering it and taking delivery was seamless thanks to Steve, Kraig and Mike. All three were extremely knowledgeable and helpful. I love my 2013 GS! Thank you McGrath for a truly outstanding experience!Meg Kieffer

Angela B. Smith

May 27, 2012

We are extremely pleased both with our Lexus GS 350 and the service provided at McGrath. Justin did an excellent job providing information and selling the Lexus car and McGrath Dealership. There were a couple other options we were still considering but ended up buying our first Lexus on the first visit. Reasons include a great test drive. I love driving the car. It handles extrmemly well in town and on the highway. I also loved the fact Justin sent us out on our own.When we returned, Justin introduced us to a Service Manager. The Service Department is very impressive. Car washes, back massages and shoe shines are nice added extras. The Cafe and waiting areas are all very enjoyable. Mike Connery, Business Manager completed paperwork quickly and efficiently. The day after the sale Justin called to check in and make sure we were happy. Follow up is huge with me. It is greatly appreciated. He went above and beyond and should be a top seller for Lexus. I will be seeing the specialist who provides options training, Crag who also was beyond knowledgable and professional.

karriem

May 24, 2012

I just purchased a new ES 350 from Larry Pebelske at McGrath Lexus of Westmont. Larry is very kind and patient. He knows how to treat a customer. The dealership is beautiful. I will all of my friends to Larry.

zsnq

May 20, 2012

I recently traded my 09 RX for a 12 RX and received outstanding service. My sales associate Steve Gibson was as always friendly, professional, and thorough. I am a loyal customer and treated as such. I also would like to commend the service in Delivery, forgive me because I don't remember his name, but he was great and explained everything very well and made sure I understood. He was very patient and I loved that he programmed everything for me. He was very entertaining too! Mike Agnello in the Business Office was very efficient and extremely helpful in completing my transaction. I left feeling comfortable about my new vehicle and of course excited! I am confident that if I have any questions I could call and Steve or Mike and they would answer them for me promptly and honestly. Keep up the great service and thank you for making the entire experience seamless and positive.

kuhler

May 17, 2012

By far, the excellent customer service is the reason for the outstanding rating. Scott Raymond is the quintessential salesman. He treated me as though I was the most important customer he has ever had. I appreciated the time and attention he gave me, and between Scott and Mike Agnello (again, another consummate professional),I was completely satisfied with my overall purchase experience. Not to mention, I love my SC430 convertible! I am a first time Lexus owner and I couldn't be more pleased. Looking forward to my continued relationship with McGrath Lexus.Gratefully,Karen Uhler

bmschuck

May 7, 2012

I called the dealership inquiring about the 2003 Dodge Ram 1500 they had for sale. I was put in contact with a salesman named Scott Raymond, and we could'nt have asked for a better person. Scott catered to all of our needs, he answered every question we had about the vehicle, he was definately a person you can trust when buying a car, whether it be new or used. We traveled to Chicago from Peoria, and Scott made our 3hr trip worth while. We got the vehicle we wanted at the price we could afford. I recommend you give Scott Raymond a call if you are looking for a vehicle. Thank you very much Scott, we will tell people here in Peoria that its worth the drive to come to Chicago and see you....Thanks againBryan Schuck

Sajo Jacob

May 4, 2012

Scott Raymond our salesman was great to work with. Honestly, the experience of purchasing the pre owned through Scott was THE MOST ENJOYABLE car sales experience my wife and I have ever known. The employees are so polite and friendly. They honestly care about you as a person and want you to go home happy with your purchase. I and my wife drive all the way from Gurnee because of the McGrath Lexus of Westmont dealership review I saw in internet... They make it well worth.I would definitely recommend any and all of my friends and family to shop at McGrath Lexus of Westmont when looking for a new vehicle or a pre-owned vehicle. Scott deserves a raise and we were not just saying that, he was exceptional. We look forward to continued business with you.

pmunck

May 2, 2012

We had our choice of several Lexus dealers in the three state area and chose to bypass closer dealerships to work with McGrath. Eric was a straight shooter right from the first phone call and was always pleasant and helpful. When we arrived at the dealership we were greeted by all staff we saw with a friendly smile and "hello". The facility and amenities while we waited for our car to be made ready were first rate. Thanks, Eric Claeson and thanks McGrath.

janette1017

May 1, 2012

I was amazed at the customer service and the friendliness of the dealership. They were very attentive to me and my husbands needs. I couldn't be happier! Thanks Abe for all your help. Once we left with our new car it does not end there. I received various phone calls from the dealership to see how we were enjoying our new car! Thanks McGrath Lexus you have a customer for life.

jgianotti

May 1, 2012

My wife and I researched cars before we started looking. Lexus RX 350 was rated extremely high but that was nothing compared to the experience that we had at McGrath. Jack Martel was courteous, professional but most important knowledgeable. No beating around the bush we got exactly what we wanted. Thanks Jack!

mjcdac

Apr 30, 2012

The entire experience purchasing our Lexus was outstanding. This is our 4th Rx, and each one has surpassed the last one. Steve Gibson has been our sales consultant since the first purchase in 1997. It is a pleasure to deal with someone so knowledgeable about cars. He is friendly, professional, and courteous. He makes car buying a pleasure!!! Everyone involved in the process was outstanding including Michael Connery and Kraig Dykman. Kraig is wonderful, the delivery of the car with thoughtful explanations of its features was beyond compare. We have never had a better delivery process in picking up a new car. Overall McGrath Lexus is a really outstanding dealership. We hope to have many more years being a customer of yours.

mueller22

Apr 30, 2012

My husband and I went to test drive a Lexus with no intention of buying a car. We met Jack Martel, he was so friendly, knowledgeable and professional. He was very caring and quickly answered all of our questions. We were so impressed with him and the outstanding dealership that we bought a Lexus. I would highly recommend Jack Martel and McGrath Lexus to all my family and friends. I look forward to future business with this awesome dealership.

siby pathickal

Apr 30, 2012

Scott Raymond was very helpful in finding the right car for me. I will recommend my friends & family to shop at McGrath Lexus.Thank You.

shussain

Apr 28, 2012

I am amazed by the customer service of Mcgrath Lexus. Greg Luzinski was a great sales consultant. He made the car buy process quick and very exciting for me! He was very friendly and i was quite surprised by how much information he knew just off the top of his head. Thank you Greg! Mcgrath is doing a great job! I love my GX470!

terry

Apr 28, 2012

The salesman was professional, knowledgeable and he made the buying experience relaxed and enjoyable. The facility is beautiful and clean. Every person I met with from sales, finance and delivery were friendly and professional. I would definitely recommend this dealership.

UMotors

Apr 28, 2012

We came into McGrath in search of an RX350. We had a great experience w McGrath Lexus and Greg Luzinski. He was easy to work with, upfront and made the car buying process easy. His sense of humor made it even more enjoyable! We'll be coming back again!

bmayo

Apr 27, 2012

This is the third Lexus I have purchased from Kathy and McGrath Lexus. Kathy makes the experience enjoyable. She has a complete understanding of her products. She is efficient and experienced.Kathy makes the entire car purchasing experience enjoyable. She is a valuable asset to McGrath.Bob Mayo

Jgoodspeed

Apr 27, 2012

Buying a car at times can be very intimidating and overwhelming. Working with greg Luzinski really calmed any of those concerns. He was honest, straight forward and went above and beyond what I expected a salesman should do. Making the entire process fast, seamless and most of all for me nonthreatening. They have a life long customer here after my experience. Thank you Greg and Tracy!

VTM44

Apr 26, 2012

Jack Martel was a highly knowledgeable, professional, and caring employee. Without hesitation he examined my needs, and directly me to the perfect car. I have recommended Jack to my friends, family, and coworkers because I am positive they will receive the same superior experience that I was lucky enough to receive! Thank you again Jack Martel and McGrath Westmont, I will be returning again in the future!

michael.paulsen

Apr 22, 2012

I'm always concerned about the traditional car salesman going back & forth with his manager to negotiate a price. I told Abe that I wanted their best deal up front. If it was good, I would accept. If not, I would decline and move on. Abe Premani respected my wishes. When I traded in my old GX for a newer used GX, it was a painless process. I best liked that Abe seemed to "hustle" for me. He was hustling everywhere for me. And the gentlemen who provided me a thorough orientation to the GX was extremely valuable. Good experience.

jogden22

Apr 22, 2012

With out a doubt, my best new car purchase experience. Christi was professional & most importantly no pressure. She provided outstanding service & was extremely responsive to all my questions. First class operation!

alkalbani.ibrahim

Apr 18, 2012

The employee was very helpful with me . he was very nice with me on the phone he always call me to make sure that very thing is ok , the car was in a good condition as they told me and the price was great.I real like this dealship because it have a great employees who know what the customer's need

WilkenHay

Apr 17, 2012

Our experience at McGrath Lexus was exceptional. Scott Raymond was helpful, attentive and had a great sense of humor. They helped us find our perfect car and went the extra mile to accommodate my family. The GM, Tracey was beyond kind and so sincere. Overall, we had a great car buying experience at McGrath and will definitely be buying our next car from them.

hyun19

Apr 15, 2012

Mr. Fred Cramer was exceptional to work with; he was polite, and curteous. He was easy mannered and this was demonstrated when we made an offer. He made doing the paperwork easier, and when it came time to sit in our new car, he was attentive in showing us the features we would use when we drove the new car home. The finance process was painless. I liked the showroom personally which helped make the purchase more pleasurable. I would recommend Mr. Cramer of McGrath Lexus to anyone interested in buying a Lexus. His service was great and the buy fantastic.

jimmc

Apr 15, 2012

I had been looking for either a new or slightly used Lexus ES 350 for several weeks. A lot of games being played by a lot of dealers and sales people. I went on the internet and saw that Kathy Mallet was the internet sales manager at McGrath in Westmont and thought I would give her a call. She was great right from the start. She provided me with several options and described each one as well as her recommendation. She told me that she would meet any other trade in quote I had on my trade in even if it were not in writing which was unique. I found a car on the McGrath web site that was in their inventory and we worked up a price on that car over the phone. Kathy was able to discount the car somewhat and offer a great deal on Lexus financing. when I got to the dealer she told me that the car we discussed had actually sold but not to worry, she had another one that had several additional options that she would give me FOR NO ADDITIONAL COST! She was amazing. I got more than I wanted and no games just an honest price and value in a Lexus. I would highly recommend Kathy Mallet for anyone who is looking for a new Lexus.

samershaur

Apr 14, 2012

I went to the dealership to buy a 2005 Toyota Sienna after looking online. The response from Scott Raymond was so quick even after office hours.It was the best used car buying experience for me.Overall I am pretty satisfied with my car and will definitely go back to this dealership and recommend others.

autopilot2

Apr 13, 2012

I am from out of state and purchased a vehicle from Greg. He was extremely helpful with the car information, sending detailed photos and videos, and arranging shipping. I'd definitely work with Greg again!

bojojewell

Apr 13, 2012

Any salesman that spends his weekends looking for great deals for his perspective customers is "aces" with me. Scott Raymond and Mike Agnello in Finance make the buying process effortless.

akhan786

Apr 10, 2012

I was looking for a used IS250 in the market and found the color I was looking for at Mcgrath Westmont. My experience was great primarily because of a very friendly staff and the price of the car. I came to realize after my visit that this was a good choice on my part to be associated with this dealership.

gradybaillee

Apr 9, 2012

I was an out of state buyer, looking for an exact combo of features on a RX 350. Rita was very professional and courteous. When she could get close to the price I wanted to pay my, husband and I went to Chicago and picked up the vehicle. We were treated wonderfully by Rita and all the other associates we met. Kraig spent several hours training us. I had a 2001 RX300 and all the bells and whistles on the RX350 were new to me, he was very patient. I wish I lived closer to take advantage of their great extras. When it is time for another Lexus we will definitely call Rita. This is how buying a car should be. Thank you Rita, Kraig, and Ben.

joeandsummerp

Apr 8, 2012

My husband and I came to Lexus looking for a 2006 Jeep Commander that he had seen on the internet. When we arrived, the car was not on the lot. He had spoken with Greg the day before on the internet, so we were disappointed when we did not see the vehicle. Greg greeted us, and immediately sought out to find the Jeep. When he did locate the vehicle, he was upfront and honest that the vehicle had a dent in it, and gave us a very comfortable "out" if we did not want to take the test drive. After driving the vehicle, Greg was trememdous in getting not only securing what we wanted in value for our trade in, but immediately took ownership of the issue with the dent and scheduled our appointment to get it fixed, without question. The spectacular part of the whole buying process was after we filled out the initial paperwork and were waiting on the finance manager. Now I have bought several cars, and was prepared to spend hours at the dealership (which has been my previous experience) In this case, however, we were in the manager's office within 30 minutes. Manager Michael Agnello was very friendly and made the buying process easy. Within an hour, we were in our new car and headed out the door. I will be returning to these guys for all of my future car purchases, as well as recommending them to everyone.

alis

Apr 5, 2012

We were looking for a used car. I searched three cars through the computer, two of them were at this dealership. We went to look at them, receptionist was nice then we met "Scott Raymond" very nice person with a smiley face, very helpful, explained everything clearly. We drove the car, He answered all our questions and made us feel very confident, and satisfactory purcahse. Before,We were afraid to buy used car because of the unknowns with the used-car. With Scott, we felt convincing to make the purchace and not to worry anything about this used car. He literally took that fear out of us. He has a great impressive personality and a graet yellow dog too. We will always like to come back to Scott for future car needs. And I will definitely recommend anybody I know who is looking to buy a car. We are glad that we had a chance to visit Mcgrath Lexus Of Westmont. Thanks for a new wonderful experience!

albina

Apr 4, 2012

Me and my husband we had a very pleasant experience with everyone involved with the purchase of our new vehicle at McGrath Lexus of Westmont. Mel Owens was very professional, knowledgeable and a pleasure to have as my salesman. This was definitely the best car buying experience that I had ever had. The entire transaction from start to finish was a pleasure. Make sure you ask for Mel Owens when you stop in at McGrath Lexus. He makes you feel like you are his only customer. And, thank you for making my first experience with McGrath Lexus an enjoyable one.

jcbon

Mar 31, 2012

I called from out of state on an ES350 with Ultra Luxury Package in the color combo I wanted and was fortunate to get Steve Gibson with my call.I'm sure other sales people at McGrath are very good too but I know Steve was great.During the process,Steve was very professional,knowledgeable and a pleasure to have as my salesman.Being this sale would be an out of state deal,I had many questions and Steve was right there with answers.He made everything so very easy.A special shout out to Customer Relations Manager Maria Giampietro.She is another asset of the McGrath dealership.The whole McGrath experience was wonderful.A a very pleasant and positive experience with everyone involved.Thank you!JBB

snt

Mar 31, 2012

Purchase a 2009 Mini Cooper from Scott over the internet. The process was very smooth and Scott was great. I haven't got my car yet, so I hope that it is as "mint" condition as he said it is! Very excited to get the car! Thanks Scott!

T. Bruno

Mar 30, 2012

I purchased a GS 350 from Glenn Ginter, he was very helpful... Mike Connery finalized everything and I am now the proud owner of a Lexus. Needless to say, if I need another in a year or so, I will contact them! My only gripe, is that I don't have a FULL tank of gas! :) Thanks.

MandyCaruso

Mar 29, 2012

Jack was so helpful when I wanted to trade in my car. He helped me find just what I was looking for. He went the extra mile for me! Jack found me my dream car in my price range and I have never had a problem with it. When I want to trade it in eventually I'm going to come and see Jack!

mak2121

Mar 28, 2012

On Saturday, I purchased a 2012 Lexus RX. From my initial on-line research and car inquiry to the financing the team was first class. I had the most pleasant experience with Alisa! She was very knowledgeable and never did I hear that Let me look into that and get back to you stuff. She was very helpful and definitely patient and over the course of two weeks, devoted countless hours ensuring me of all my options before making my decision. Alisa handled everything that I needed and never once put pressure on me to purchase a car. The entire purchase went smoothly from trading in my vehicle to driving my new RX out the door because of her. This was definitely the best car buying experience that I had ever had. I would highly recommend working with Alisa. She and the McGrath Team redefines customer service.

rwkw780

Mar 28, 2012

Came in Got the car I wanted...Scott worked very hard to make both of us happy. We were on a very tight time schedule and budget and all the staff helped get the car.. Donnie D. was our first saleperson in 2005 and I knew when we needed to upgrade to a newer model I could depend on the staff to make it happen...Scott did great and he has a very convincing dog, Cubby!! Kudos to you at Lexus McGrath, Westmont.

villarealxj

Mar 28, 2012

The experience of shopping and buying a Certified Lexus HS250 at McGrath was exceptional. From the very beginning until the very end, all of the staff was extremely courteous, professional and helpful. Scott was very helpful and gave me his cell phone# in case I had any questions any time...and that was before I had decided to buy the car. I couldn't have been happier with my choice of cars and dealers. You have exceeded my expectations. My daughter is thinking of buying her next car from Scott and McGrath. Keep up the great work!

rjburrr

Mar 26, 2012

I bought a certified used Lexus 350RX from Larry P. He was incredibly attentive and helpful - the nicest sales experience I have ever had at any car dealer and I have bought over 10 cars. The customer education process was quite a new experience.The car was experiencing a slight noise problem and although it took 2 visits to finally solve it, they did. I am an engineer, so know noise problems are very hard to diagnose. The service technician drove the car while I sat in the back seat to help him pinpoint the noise. Once that was done, he managed to fix the problem quickly - which came from broken fittings on the gas tank shield. Car now runs very quietly and even though it was a used car, McGrath treated me with great attention and real concern.Loaner car policy and car washes are a great bonus. stunning show room and customer waiting area. A super dealership in my view.

GeoffJ

Mar 26, 2012

My sales consultant, Scott, was very professional, knowledgeable, well-spoken and efficient. Scott provided excellent customer service. His no-pressure style created a comfortable buying experience. The whole process of buying my car went smoothly.

fcerwin

Mar 25, 2012

In the 30+ years of buying new cars, our McGrath experience was perhaps the best we ever had. Alisa and Christi were professional and ensured total satisfaction. Best of all worlds...great car...great dealer.

Thomas2740

Mar 25, 2012

My wife and I were car shopping and just were not sold on any make or model of car until we visited McGrath Lexus in Westmont. Scott Raymond introduced himself to us and didn't once push us into any decision we didn't feel comfortable with. Scott is very professional and knows his business very well. I would recommend him, and the entire McGrath staff to anyone in the market for a new or quality used car. It is early in our dealing with McGrath, and Scott but I like our first impressions very much. Thank you agian for a wonderful car shopping experience!

djkeller

Mar 23, 2012

Scott was great to work with. We felt we got a great deal and couldn't be happier with our purchase and our experience. I would definitely recommend McGrath Lexus and specifically Scott to friends.

drivera60651

Mar 23, 2012

I was looking for a Lexus.I called Lexus of Westmont, because my sister-in-law bought a car from there ,so i called and,guess who answered the phone?.Jack Martel, a old friend of mine.He was the same old jack nice,caring,friendly. I told Him my situation.We looked at a few cars.I of course found a 2007 lexus Ls460.Jack got me a GREAT DEAL! THANK YOU JACK MARTEL! I CAN'T FORGET about ERIC the sale MANAGER. JUST WANT TO SAY THANKS TO JACK AND ERIC LOVE YOU GUY'S GOG BLESS!!!!!!! MT NAME IS DAVID RIVERA

afallico

Mar 22, 2012

Thanks to Greg Luzinski and his support staff at Westmont Lexus, this is the first time Ive ever bought a car and felt like I truly received an amazing deal and outstanding service. When Greg told me he was a former United States Marine I knew I was in good hands and would only receive the highest level integrity. I have already referred two of my family members because I know Greg will take care of them the way he did me. Greg has already called me twice to make sure Im happy with my purchase and also set up a service appointment with a very nice Lexus loaner car at no charge. All I can say is Thank You Greg for your amazing service to me and to our country.

darichardson

Mar 22, 2012

I was on my way to another dealership when I passed McGrath Lexus and noticed they had a pickup parked along the highway which was the style I was looking for. I had been to about ten dealerships ealier in the day. I had pictures and prices in hand, but when I arrived to those dealerships those vehicles did not live up to my expectation. Shortly after I arrived I was put in touch with Scott Raymond. He was personable and very low pressure. The price they were asking for the vehicle was reasonable, but a little beyond my budget. I had already received a couple of estimates for my trade-in, but Scott and his dealership offered my slightly more for my trade-in and we were able to come to a very reasonable agreement. I feel like I received a great deal on my "new" used vehicle. It was nice that they had a luxurious waiting area, because the wait was just slightly more that I expected. Scott did check in on me a few times during my wait. Overall it was a great car buying experience. Thanks Scott.

patohare

Mar 22, 2012

I recently leased the 200CT h from McGrath Lexus of Westmont. It was the best experience I have had in leasing a car -- and I have leased five of them (non-Lexus) in the past 15 years. Alisa Griffen-Dunlap was my salesperson. She responded promptly to my online request for information and provided terrific and fast follow-up to my financing questions. She met me at the dealership later that evening and stayed late to get the deal done. Alisa is friendly and respectful and made every effort to expedite the closing process (at my request) because of a tight time constraint for me. Her professional and friendly manner was on display throughout the dealership, as there was a seamless customer service transition from Alisa in sales to Michael in financing to Ben at delivery to the gentlemen who prepped the car. I have no reservations about recommending McGrath Lexus of Westmont to prospective buyers and Alisa in particular as a salesperson.

Gloria P

Mar 21, 2012

Scott Raymond is a great sale associate. He is professional and courteous. Scott great sense of humor help eased off the stress and helped me be more comfortable buying a new vehicle. I love the fact he was with me every step of the way. With Sales Associates like Scott Raymond I will recommend McGrath Lexus to other as my family has being doing for years. Thank You Scott for making me feel one of a kind.

hmoltaji

Mar 20, 2012

I purchased my Lexus from McGrath Lexus in Westmont and my entire experience was wonderfull. Greg Luzinski goes above and beyond to insure complete satisfaction and peace of mind and I wanted someone I could trust--and Greg is that person. Thank you Greg for all you did to put me in a fantastic vehicle!! I will return again and again, because of Greg. I strongly recommend Greg Luzinski and McGrath Lexus of Westmont.

Gilbert B Norman

Mar 12, 2012

I found that the sales experience with Ms. Griffen-Dunlap for a 2013 GS-350 to be superb in every respect. While having acquired three new Lexus vehicles over the past sixteen years, Ms. Griffen-Dunlap was there to answer any and all questions I had - straight and to the point.All told, a very pleasant experience.GBN

jdadan

Mar 11, 2012

I was looking to just test drive the New GS but so comfortable with Art and his manager Mike that I deveolped a trust factor right from the start. They took the time to understand what I needed and figured it out for me in a way that made me feel at ease

mcscubas

Mar 9, 2012

Alisa was very nice and helpful! I would go back to her again. The dealership was very clean and neat. They have coy ponds and entertainment for kids. The staff was all very nice and accomodating, even to my kids and my dog. I LOVE MY SEXY RED LEXUS!

VerySatisfied1

Mar 8, 2012

Mel had a professional,friendly,and very positive attitude. he wasn't pushy and over bearing like some dealers are.His attributes set the perfect tone in my car buying experience. and because of this Mel(mcgrath lexus)was able to secure my business and had me leave the dealership with the car of my choice.not only did his professionalism make me a very happy customer____ it also affected my best friend (who was with me).she was so impressed by Mel,that she will be coming back to mcgrath to purchase her lexus in the very near future. keep up the good work Mel!!P.S.I will be highly recommending mcgrath(Mel Owens)to anyone i know that is in the market for purchasing a lexus

Dan MacKinney

Mar 8, 2012

Everybody was very accommodating, took their time with us, never felt rushed or pressed. Ben was exceptionally knowledgeable and helpful in showing us the ins and outs of the car.

tomryan

Mar 6, 2012

I took my car in for service on February 29. I recieved a report that showed what service needed to be done on my suv. In August I had my suv serviced and they gave me a report that showed that I needed $3705.00 worth of work. On the new report all those problems are gone even though I never had the repairs done. They are recommending work that does not need to be done in the hope of increasing service revenue.

TSKnight

Mar 6, 2012

I was at another dealership nearby to look at a specific used vehicle purportedly in inventory that had been recently sold, so I dropped in on McGrath Lexus to see what they had. To my pleasant surprise, I found a very nice vehicle on their lot that matched my parameters and was priced fairly. The sales process went smoothly and I found Abe to be friendly, professional and efficient. After three weeks, I remain pleased with my purchase.

jddpearse

Mar 5, 2012

I just purchased my 5th car from Steve and the experience was truly exceptional (as always). Steve is genuinely concerned about getting me the right car in a timely manner. Although Steve is very low keyed, his enthusiasm shines through. We have recommended Steve to a few friends and they have bought several cars form Steve as well.

blackhawks

Mar 1, 2012

My experience at McGrath Lexus was very friendly, easy and no pressure put on me at all. Joe Scala was outstanding and handled everything even without me being there. I came back later that night and everything was handled for me all to my satisfaction. This was by far my best experience at a auto dealership I have ever experienced. I actually look forward to doing business in the future with McGrath Lexus. Joe Scala was great and I recommend anybody to stop by and see Joe if they looking for their next car. Thanks again Joe.

anapolez

Feb 29, 2012

I came in to buy two used Lexus vehicles, and Rx300 and an Lx470. Greg was very patient with my mother and I and stayed well past closing on a Saturday to get the deal finalized. Post sale, Greg has been instrumental and diligent in completing certain necessary follow-up items.Thanks, Greg.A.K.N., Esq.

cpoland

Feb 29, 2012

I cant imagine having a better experience than the one I had with Greg Luzinski at McGrath Lexus of Westmont. I was blown away by Gregs positive attitude, honesty and incredible work ethic. It was obvious to me that his ultimate goal was to attain a happy customer, not just a sale. With a big purchase like a car, I wanted someone I could trust--and Greg is that person. His patience and straightforward manner sets him apart from other sales consultants. He is direct, knowledgeable and went above and beyond to accommodate me! I received unparalleled service, and without a doubt will return to this dealer to buy my next car. I love my RX350 and strongly recommend Greg Luzinski and McGrath Lexus of Westmont!

JinLee

Feb 29, 2012

I was in search of a used Lexus when my friend reffered me to McGrath Lexus of Weaomt; and I can honestly say that was a very wise decision! My sales consultant Greg made me feel like a valued customer and made me feel very sure of my purchase. He made the car buying experience as smooth as possible and really exciting! I'm thrilled to say I am a very proud owner of a Lexus and now I know what it means to have luxury service! Great job Lexus!!

jncressman

Feb 29, 2012

I purchased my Lexus from McGrath Lexus in Westmont and my entire experience was superb. Greg Luzinski goes above and beyond to insure complete satisfaction and peace of mind. Thank you Greg for all you did to put me in a fantastic vehicle!! I will return again and again.

pkparti

Feb 29, 2012

We went to this dealership because they had the car that we wanted, but it turned out to be a very good decision. the people were friendly, they were willing to work with you and genuinely wanted you to get a great deal. We are extremely happy with the car we bought and would recommend the dealership to everybody.

dejo

Feb 28, 2012

This dealership is as beautiful as the cars they sell. From the minute you walk in you are greeted in such a courteous manner. My new car buying experience could not have been more pleasant. I had the pleasure of working with Jack Martel. Jack is very professional and knowledgeable. He really knows his product all my questions were answered. I highly recommend Jack to all my friends and family and the great team at McGrath Lexus of WestmontDC

flite99

Feb 28, 2012

I purchased my 2nd car from McGrath Lexus of Westmont. On both purchases my salesman was Steve Gibson. For the past 11 years dealing with McGrath Lexus of Westmont, Steve Gibson has been the most knowledgeful and easy to work with salesman. I was always sure he was thorough and gave me his full attention. Steve Gibson knows the entire Lexus portfolio at McGrath Lexus to perfection, and explains everything in such an easy way to understand. If I had any question about any car's functions or capabilities, Steve Gibson was sure to have the answer.Upon purchasing and delivery day, I was introduced to Jimmy Tran in the business office. Jimmy made the purchase process as smooth as can be. Jimmy Tran was also very imformative on my possible warranties to purchase, and we picked the warranty that fitted my needs. Jimmy Tran in the business office of McGrath Lexus of Westmont made my purchase go very smoothly and allowed me to move onto the actual delivery of my new car quickly.Finally, I was introduced to Ben Kruchten in delivery of McGrath Lexus of Westmont. Ben Kruchten did a phenomenal job in explaining every function of our new car to me and my wife before we left. Ben Kruchten set up our blue tooth phones, garage openers, and also helped me open my Lexus Enform account. Ben was awesome.All in all, I would not only recommend McGrath Lexus of Westmont, but bragg about it!I'm glad I returned for my 2nd new car!

LBattaglia

Feb 28, 2012

Buying a new car with Scott Raymond and Lexus of Westmont was a one of a kind car buying experience. Scott made me feel comfortable every step of the way. He is a knowledgeable sales consultant who spends the time with you to listen and make sure youre nothing but happy with your purchase. I was reassured by his level of integrity and professionalism through the entire process. I am extremely pleased with Lexus of Westmont and I would highly recommend anyone to McGrath Lexus and to Scott Raymond. Thank you, Scott.

CarolPierson

Feb 27, 2012

Jack Martel was highly recommended to us so we went to McGrath Lexus of Westmont! He was very professional and courteous. We explained what we were looking for and what our budget was and Jack found us a great buy! He treated us like we were the most expensive car on the lot! We were very impressed with his knowledge and professional representative for this dealership. We will buy our next vehicle from him and recomend Jack Martel at McGrath Westmont to everyone we know! Thanks Jack for a pleasurable experience!

djmaroo

Feb 27, 2012

I have been a long time customer of McGrath Lexus.My first purchase many years ago was at the downtown Dealership.That was a GS 400.Now that i have moved to the western suburbs i have frequently bought my cars at the Mcgrath Lexus westmont.What i have found was the consistency.Great service with great product knowledge.I also have used their service department and found that to also be a great.I have referred many of my close friends to McGrath for all their car needs and never had a complaint.

PATEL2

Feb 27, 2012

Wanted to say my experience at Mcgrath Lexus was terrific,Greg Luzinski made that happen,I am so happy with my 2010 Acura,my whole family loves our car,thanks again for making this happen.Sincerly,The Patel family.

rosienov25

Feb 26, 2012

This is the 3rd Lexus we have purchased from Mc grath Lexus. I find the expierence of buying to be very friendly, helpful and the service is great. Our sales person Larry was friendly, personable and helpful in every way. Bob, the man who explained the vehicle to us was great, helpful and told us to call if we needed more help. The reason we keep coming back to Mc Grath is the friendliness and service of our cars.Thanks again, Larry, Tom and Rosalie Boyce

kat623

Feb 26, 2012

I recently purchased a preowned Lexus from Bill.I could not have had a better buying experience. I will definatly be returning to Bill in the future.

jgw

Feb 25, 2012

Jack was a pleasure to work with and made sure we were satisfied every step of the way through the buying process. Thanks for your help.

azbb827

Feb 23, 2012

I am always grateful to Tim Lucas for exceptional service. He greets me with a smile or if busy, a wave. Makes you feel like you are his only customer!!! Always take care of me - and most times I don't have an appointment and for this reason I won't leave McGrath Lexus.I want to mention also Steve Gibson. When I have been in for service, he either comes to find me or if he is busy calls me later just to say "Hi!" He also greets you with a big smile and is a no pressure salesman, which is my kind of sales person!Thank you McGrath for two such fine men to work with.Barbara Spitkovsky

mshelhamer

Feb 22, 2012

From the moment my husband and I walked into the dealership, we were treated as if our business really mattered to McGrath Westmont. Joe listened, was time-sensitive, and made us feel as though we were his only clients that day. (Saturday!) There was never any pressure, or confusing car-sales-jargon. He is the utmost professional. In this area, there are lots of choices and Joe goes the distance with his personal attention to detail in every sense. We have purchased from Joe before, and no other salesperson can even come close to his customer service and follow-up. The entire transaction from start to finish was a pleasure, the '09, es350 I purchased is a dream and, without a doubt, we will return, yet again, for our next purchase. MS

mmorris678

Feb 21, 2012

My experience with my Sales person in the purchase of my car was a Very Great one.The whole crew at the dealership in Westmont gave us excellent service.I have rated this dealership with the most high rating.I also have recommended this dealership to other(family and friends).Continue to keep up the great work.Thanks to all.

fpfd911

Feb 21, 2012

We purchased our second Lexus RX from McGrath Lexus in Westmont having we bought our first one from McGrath Lexus in Chicago. We worked with Christi to locate the vehicle my wife wanted(her car)and after a short period Christi was able to find the right car at the right price. My wife and I could not be happier with the car and the process. Christi did a great job taking care of us and she was a pleasure to work with. On another note, the dealership is amazing, not only for its layout and design but for the friendly and professional people who work there. Whoever manages the people and facility truly understands customer service and marketing. Bringing your car to the dealership becomes more of an experience rather than a chore. Remember, almost anyone can sell a car but it's the product and people who take care of you that keeps them coming back. NICE JOB!!Bob & Shari Santelli

nidass

Feb 20, 2012

I have purchased two cars from McGrath Lexus of Westmont in 2011. I could not be happier with the dealership and my salesperson Steve Gibson. It is always a pleasure to come to the dealership for car wash,amenities are impressive and the customer service is consistently excellent- much better than bmw acura i had experienced before.Kraig Dykman from delivery department made sure I knew everything about my vehicles, I had couple issues with my phone bluetooth and Kraig called me asked me to come and fixed the problem . I will continue to recommend the dealership to by friends and neighbors.

SJN1084

Feb 19, 2012

I came to McGrath Lexus in search of a vehicle and I left not only in a superb vehicle but an experience that just made my day. Greg Luzinski went above and beyond in making sure I was not only comfortable through the entire process but gave me the peace of mind that he would personally see to it that I was not only happy today but down the road as well. Well done McGrath in hiring such individuals that have such attention to detail. I will NEVER buy a vehicle from anyone but Greg and McGrath Lexus of westmont!!

CHELE71

Feb 19, 2012

MY EXPERIENCE WITH MCGRATH LEXUS WAS WONDERFUL,MY SALES CONSULTANT GREG LUZINSKI WAS OUTSTANDING,HE FOUND ME THE CAR OF MY DREAMS,HE ANSWERED ALL MY QUESTIONS AND WENT FURTHER THEN HIS JOB ENTAILED,I AM VERY HAPPY WITH MY LEXUS THANKS TO GREG LUZINSKI.

soopie

Feb 17, 2012

I have recently purchased a new GS350 F-Sport from McGrath Lexus of Westmont and it was a wonderful experience. This would be my 4th Lexus from 3 different Lexus dealers and I would have to say it was the best. My sales person Steve Gibson was extremely helpful and friendly along with Ben Kruchten in Delivery. He walked me through every aspect of the vehicle features and spent his time explaining everything. In finance, Mike Connery had all the paperwork ready and made it very easy for me to sign and understand. I would definitely purchase my next Lexus from Westmont again.

mikemassarelli

Feb 13, 2012

dealing with the mcgrath dealership was more fun than a drudgery. my salesman larry could not have been more professional, friendly and honest. he really was very interested in seeing to it that i got the exact car i wanted and was very knowedgeable about the product and features. his tour of the entire mcgrath facilitywas extodinary and i was introduced to several key employess. he welcomed me to be a part of the mcgrath family on more than one ocassion and treated me as a real friendincluding my brother, son, and grandson. my hat ios off to LARRY!!

mk2boys

Feb 1, 2012

My husband and I live 3 hours away in Indiana. While looking for a used car we happened upon McGrath's website. I called in and spoke with Greg. He was extrememly helpful answering numerous phone calls and emails inquiring about specifics of the car, prior to us driving to see the car. We are so glad that we made the trip! The car was nothing less than fabulous! Just as Greg had described. All we can say is nothing but positives about our entire experience with Greg and McGrath's as a whole. It was an experience well worth the roundrip drive of 6 hours!

Michelle9911

Jan 30, 2012

We went to McGrath looking for a preowned Lexus. Sevan Sayadian was very helpful and made our experience easy. Sevan is very polite, patient and professional. We will definitely return to McGrath and refer everyone we know to see Sevan.

mnorth72

Jan 30, 2012

My mom has bought her last few Lexuses from McGrath Lexus of Westmont. She said I would not be disappointed and she was right. The showroom is like walking into a luxury hotel. We met with Greg Luzinski and he is the epitome of the salesman you want to help guide you into the right car. I would not call him a salesman but more or less an "informative Lexus friend". He took care of me and my mom. He had updates on what was going on in the loan process. He asked us what our needs were and price limitations etc and there was absolutely no pressure whatsoever. He understood what were were trying to accomplish. I would go back to McGrath Lexus again and again for my future cars and Greg don't you dare leave because you do a wonderful job there. Thank you McGrath Lexus and Greg Luzinski. You are the best indeed!Best wishes,Maida North (Elgin, IL)

mschittino

Jan 30, 2012

I have purchased my last few vehicles from Sevan Sayadian and I will always refer family and friends to him. Sevan is always so helpful everytime i come in there. He answers all our questions and stays in the price range I am asking for.

katieg29

Jan 30, 2012

I recently came into McGrath Lexus of Westmont looking for a preowned lexus. Everyone was so friendly. We highly reccommend Bill Tacker and will return to purchase vehicles from him in the future.

Donnieg

Jan 19, 2012

I was absolutely bowled over with the professionalism of the sales staff at Mcgrath. I has shopped 2 other Lexus dealers. They were outstanding: courteous, respectful doing most anything to please and strike a mutually agreeable deal. Abe, our sales professional was everything a customer could hope for. Kathy in managment handled the transaction; "just right"-perfect even. The car deal was an excellent value. The point of delivery, the whole facility is: "knock your socks off amazing." Lexus is a luxury car and I have to say since my first purchase in 2003, I would not buy any other car. The quality is built in. The treatment you get is tops. Upon buying the new Lexus RX 350 every employee there at McGrath jumped at the opportunity to please us in every way. I could not be happier. I loved the point of delivery, teacher and service manager taking time to explain all the Lexus bells and whistles. Excellence at every turn.

Paulina1

Jan 18, 2012

This was my first Lexus purchase and I couldn't have been happier or more impressed. All of the staff that I worked with to buy my dream car were friendly and very professional. I really do not see a reason to go anywhere else for a car and am a Lexus girl for life. Paulina

bethanymicaletti

Jan 17, 2012

I have been a customer of Westmont Lexus for 12 years and there is no way I would consider going anywhere else!!! What attention to detail from start to finish at this place! It is very obvious that Tracy oversees and expects perfection from his entire staff! Greg in sales is extremely helpful, Michael in finance, helped save me money and Dino heped me set up blue tooth connection and garage codes all in a flash! I always have such an excellent experience with McGrath and would highly suggest looking no further!Bethany P.S. I love the car

wellsstreet

Jan 16, 2012

Christi was such a pleasure to work with. Leasing my new RX350 couldn't be any easier. I would highly recomend the dealership based on my experience. Thank you!!!

ramico8179

Jan 4, 2012

This is the 4th Lexus bought from Rita at McGrath not only do I enjoy the car, but I like the way you are treated from the time you walk through the door, each person you deal with from sales, finance and the personal walk through is very personal and the follow up on my satisfaction is their most important value. I did but my first Lexus from another dealer and there is no comparison to McGrath they truly are the best.

dvaughan

Jan 3, 2012

Glen was very helpful and friendly. We worked out a fair price. I did not give great on all as we need a few things done to the car (it was a holiday yesterday so the dealership was short staffed). It needs a more indepth detail, the button for setting seats is depressed, the drivers side seat belt does not spring back.But I would definately recommend the dealership after my experience with Glen and Michael in finance was also efficient and helpful.

Hulgasuperwarrior

Jan 3, 2012

Flew in to pick up a car I bought sight unseen. I was told vehicle was in great condition. When I brought vehicle home ( with less than 30,000 miles)the rear tires had steel showing through and I was forced to replace the tires at a cost of $900.00. I asked the dealer to split the cost as this was not an expense I was informed I would have to make to drive the vehicle. I was not informed of the condition of the tires. Bill told me that there was not enough profit to do the right thing. I felt like the bait and switch was played on me. Poor customer service, let the buyer beware! Bill Tacker is a liar, do not buy a vehicle from him! I did not ask for anything special, just for Bill and the dealership to do the right thing after misleading me on the condition of the vehicle.

jfc4585

Dec 31, 2011

I have had great experience with both McGrath Lexus locations and highly recommend either store. My recent purchase was from the Westmont store (2007 LS460L) was a pleasure, professionaly handled with Jack Martello (sales), Jimmy Tran for the transactional portion and Kraig Dykman training me on all the features. Overall a 5-star experience!

Satisfied1234

Dec 29, 2011

I had the pleasure of working with Glenn Ginter. Glenn found me exactly what I was looking for. I am a very happy repeat customer! Glenn was very professional and accomodating, he answered all my questions. It was a very pleasant buying experience, I would highly recommend Glenn and McGrath Lexus!

podelson

Dec 23, 2011

Repeat buyer of a new lexus. We always call Rita Barkstrom when we are looking, as she makes the experience painless, always has vehicles ready to show, and always calls back immmediately if we have any questions. The dealership is great, goes through the entire vehicle explaining everything, never rushing the customer.

Lofranos

Dec 20, 2011

This is the 3rd car we purchased from McGrath - went to another dealership and purchased our last Lexus and was extremely unhappy with their dealership so we decided to come back and happy we did. Just picked up our new car Saturday and everyone was so friendly from the receptionists to the service staff. Our salesperson - Rita Barkstrom was so helpful and answered all questions. I cannot tell you enough how happy we are with McGrath. Their new showroom is totally awesome!!!

thochstett

Dec 14, 2011

I appreciate the professional way I was treated by each person I came in contact with. Bill Tacker was patient and responsive to my buying interests and concerns.

expertchemical

Dec 12, 2011

The Westmont Lexus dealership is a excellent business. They are always putting the customer first and are extremely friendly and accomodating. I would recommend highly our salesman, Bill Tacker, who was helpful and patient in our RX350 purchase. The dealership is attentive to every detail and has great customer service.

ed baker

Dec 11, 2011

Art was was very patient and helpful. Art never nagged, bothered or pushed us in any way. He gave us good information and was very helpful. If I was loaded with cash I would buy another car from Art at Mcgrath Lexus.

susoremus

Dec 11, 2011

I have had the pleasure of working with Fred Cramer many times over the years and would not hesitate to continue to do business with McGrath Lexus of Westmont and continue to have Fred help me...

2BRUCE

Dec 8, 2011

I was very pleased with the outstanding service I recieved while purchasing my new RX350. The staff was helpful in answering all my questions.This is the second vehicle I have recieved from this dealership. I have nothing but praise for their entire service provided.

epbatch

Dec 7, 2011

Greg was great about helping me purchase a new car. His communication before and after the sale made me feel both comfortable with my purchase and valued as a customer. He was not pushy and did not make me feel pressured at all. I would definitely return to Greg and McGrath Lexus.

lbuhai

Dec 5, 2011

We had an excellent experience with salesman Steve Gibson. He was extremely courteous and helpful in taking our needs into consideration. He was very knowledgeable about the car we looked at, the CT200H and took a great deal of time with us to explain how everything worked. Everything was up front and he provided us with information so we could consider car availability with all the different options. He also did as much as he could to expedite the purchase process. We were able to take advantage of special financing and the business office was accommodating of our extended warranty needs. I especially appreciated the time taken at "Lexus College" reviewing the many technical functions of the car. We had a very pleasant and positive experience with everyone involved with the purchase of our new vehicle.

Dr Derr

Dec 3, 2011

Just purchased a new Lexus RX350 from Rita Barkstrom at McGrath Lexus of Westmont. She found the exact color combination I was looking for. Rita is very knowlegable and friendly. The dealership is beautiful and the staff very friendly.

Betty&Jim

Dec 1, 2011

We purchased a 2012 Lexus 450h at McGrath Lexus in Westmont, and traded in our 2008 350h hybrid which we also purchased from this dealer. Sean McLowry has been our salesperson both times. We've been really pleased with the service and the entire dealership from the time we purchased our first Lexus. Our new Lexus is wonderful, and we bought it from McGrath based on several factors. The 2008 was an extremely reliable vehicle. The service was convenient and friendly. Sean has been really helpful and low-key at the same time. We never want to walk into a dealership and feel pressured to buy a car, and have never had that experience at McGrath.

Gladice

Nov 30, 2011

I would just like to express my gratitude to McGrath Lexus of Westmont and Christi Brooker for an incredible car buying experience! I love my new 2012 RX350, I've never owned a car quite like this before. Thanks Christi for changing my view of car buying. Your patience and knowledge were outstanding!

ag1974

Nov 30, 2011

My McGrath Lexus buying experience was great. I recieved great service from every person i encountered. I love my new vehicle and am extremely satisfied. I highly reccomend Bill and will be returning to buy another preowned vehicle in the future.