Used Cars for Sale at Mckie Ford Lincoln in Rapid City, SD

Christey Clark

Oct 31, 2016

Great speedy service. Mechanics didn't do unnecessary work. We're polite and listened.

Art Fisher

Oct 30, 2016

Terry was very pleasant to work with. For a sales person he was not pushy.

Otis Torkelson

Oct 28, 2016

Fast, efficient and friendly - you can't ask for more.

Leon T

Oct 21, 2016

I want to thank Corey for a great experience buying my car at Mckie Ford. I found the make of car I wanted at McKie's Website. When Corey called me to answer any questions he was very professional answering any questions for me.When meeting Corey for the first time you know you could be at ease talking to him without all the hype so many salesman try to sell a car.In the test drive Corey was great pointing out things about the car, and making the final deal to purchase my car Corey was easy to work with.I want to thank Corey and the staff for a great experience buying the car I found to be a better car then I expected.Thank you Corey and staff for a great car at Mckie Ford.Leon

Don Klein

Oct 17, 2016

Most excellent service....McKie Ford is now my go to dealer for service.

Michael Dudash Sr

Oct 16, 2016

The repair was done in the time described, It was a oil leak that they spotted during a oil change the week before

Julie Findell

Oct 11, 2016

Everyone was professional and they did an outstanding job on my Fiesta. Thanks for taking great care of my car

Anthony Thomas

Oct 7, 2016

My experience was exactly what I had hoped for. My salesperson was Jeff Kappell. (SP?) He was very professional, knowledgeable and never once pressured me. He gave me the facts and allowed me to make a decision. The follow up for the post- purchase has also been great.

Kaylynn Grimmett

Oct 7, 2016

Our experience working with McKie Ford was far beyond expectation. We worked with both the service department and the sales department and they all went above and beyond making sure we were happy with our experience. Everyone there was very easy to work with and very polite. We will be going back for further business as well as telling everyone we know about the company and the quality of care they give to all of their customers.

Michelle Snapp

Oct 7, 2016

They always do an awesome job on my truck..From Steve my service tech to the mechanics. Great atmosphere.. I would recommend them to all.

Lucy Graesser

Oct 4, 2016

Excellent people. Good deal. Thanks a lot! Highly recommended.

Jason

Oct 3, 2016

Angela and I couldn't be more pleased. The service was amazing. Les, Keenan, and Matt made the whole experience very easy. We will be back!

Mark Thompson

Oct 3, 2016

Ole is the sales person that we always ask for. We always receive the best service from him and he is so knowledgeable and friendly. Ole S. sold us our vehicle on Oct. 1st and took all the time we needed and answered all of our questions.

Taylor Swenson

Sep 30, 2016

went well, was glad they got vehicle in so quickly to look at it.

Joan Bares

Sep 22, 2016

I was pleased that, even tho I dropped in without an appointment, I was immediately helped with getting the oil changed, wiper blades replaced and tires rotated. The staff was very helpful and very friendly. The price was right, too. I was, indeed, very pleased with the way I was treated.

Jerry Amundsen

Sep 14, 2016

very comfortable accomodations. Used the shuttle, nice to have.

Leslie Naasz

Sep 9, 2016

Great staff and wonderful, stress free transaction! :)

Raina Bordeaux

Sep 6, 2016

Service was excellent, Bryan was awesome and helped me get a great car. I'm thankful for everything. ??

Shelby Willer

Sep 5, 2016

Everyone was extremely polite and helpful. As usual I recieved excellent service .

John Pruitt Jr

Sep 2, 2016

Met all expectations--friendly, knowledgeable, ant timely.

Richard Behringer

Sep 2, 2016

In addition to the usual oil change on the E-350, a pile of pine cones and mushrooms (I presume the winter cache of some local rodent) was removed from under the vehicle.

Kari Sipma

Aug 29, 2016

Very helpful. I have anxiety, and normally can't deal with people well, but they put me right at ease.

Robert Gubka

Aug 28, 2016

Our salesman Pat Jones was very professional, friendly, honest and most importantly to us...not aggressive or pushy. He did everything he could to make our experience one we were happy with...not to mention a deal we were comfortable with also!!! Everyone we encountered was friendly and professional. This is our 4th car we have bought through McKie Ford and each experience has been a good one!!

Clifford Bienert

Aug 20, 2016

The purchasing experience was very good. I felt like the salesperson was sincere and focused at satisfying my wants regarding the desired truck. Very competent and professional salesperson.

Kent Holland

Aug 6, 2016

It was a very easy, no pressure experience buying my new car. The car is great and I could not be happier. Thank you for the great experience

Ross Kaiser

Aug 4, 2016

Gave me a more than fair deal on my trade in and made me feel important. Leslie did a great job finding the right pickup for me.

Tom S.

Jul 25, 2016

Clean facilities, professional staff, nice waiting area. My only regret is that it is so far from the old location which was convenient to my workplace.

Liz Kelso

Jul 24, 2016

I stopped by to have my oil changed, while there I asked to have the breaks and tires checked. Tech recommended to have tire rotated. They did so and said everything was fine. I appreciate that I got no up-sale, just got what I wanted. Love the new waiting area. Everyone very friendly. Thanks Liz K

Darrell Tognotti

Jul 22, 2016

The up date quick and I was out in no time. customer service was great.

Jeffrey Newark

Jul 21, 2016

great service, fast, great waiting area's, staff is friendly and helpful..

Lyda Busse

Jul 21, 2016

They are on time for appointments and repairs are made in a timely manner.

Barry Castetter

Jul 19, 2016

This was my 2nd purchase from McKie Ford and both experiences were excellent. I had a new salesman this time with Pat Jones and he was awesome! His knowledge base of the F150 was deep and he answered all my questions in detail. The truck is awesome and I look forward to several years of reliable service. I am already sharing my experience with my coworkers and friends and will sent them to see Pat if they are in the market.

John Paulin

Jul 19, 2016

The staff was very helpful. This was the first time I had been to the new facility and I was promptly helped by friendly and knowledgeable staff.

Patrick Jones

Jul 19, 2016

every one in the service department did a wonderful job

Maryann Kieffer

Jul 18, 2016

Jeff Kappel was excellent to work with and I will definitely recommend him and come back to him with any car sales! Thank you for making it a great experience buying my first car!

Nyle Hedin

Jul 18, 2016

While the 10,000 mile lube and tire change went well, I was disappointed at how my equipment warranty questions were addressed.I had called in for an appointment for my 10K check, but was told just bring it in and it will be done. I bought it in, and when I asked that several warranty issues be addressed,I was informed that I would have to make an appointment for that.

Ryan Tiarks

Jul 18, 2016

Our family purchased a new F150. The service was good and the staff was friendly.

Michael Turchen

Jul 16, 2016

Ford Truck RV 450 had recall and needed oil change. All was done in about an hour when I expected to be waiting 2 hours. Kudos to Service Department. Perhaps the only thing that would have been nice if windshield had been cleaned. Nice waiting room.

Dolores Davis

Jul 15, 2016

I like to thank the Manager to the Fianancial Department and the salesman Sian Pickett, did everything to get me into a car that I could afford, it had taken few days but they got it done, with a great APR too. I am also thankful that my sister & her husband had bought a a car from Sian too and was very excited, so they both drove over to my place to show off they brand new Ford car to me. I was happy she got a new and better car. Like to thank all the staff that help me get the loan to get my Ford Forcus SE, it was had at the beginning but they came through.

Debra Points At Him

Jul 14, 2016

Our experience has always been good at McKie Moses our sales representative is awesome.. THis is the second vehicle we have purchased from McKie and plan on purchasing more. THe staff have all been polite and great to work with.

Mike

Jul 14, 2016

I bought a 2016 Expedition and didn't have much time in order to complete the purchase. I was really impressed with my sales person Leslie Naasz. She made the process seamless. I was impressed by how well she listened to information regarding my life and purchase needs. The process was quick and straightforward.

Richard Allen

Jul 14, 2016

Clean, efficient, friendly, professional, thank you !

JohnB

Jul 12, 2016

It was my first visit with our class A motor home to the new location. Derrick made the appointment and I assumed he was still right off Omaha St. I found the new McKie location (you still have the old address on this "letterhead!!")--but by then I was 15 min late--AND I went in at the wrong end of the lot--but everyone was polite and they helped me sort things out in terms of getting the RV signed in, etc.Nice location--hope the huge size of the new facility doesn't affect the quality of service.I have a Ford Owner Advantage membership (#135213654) but no one mentioned it, or indicated it on my receipt?? Is that still functioning?John bendler

Michelle Valko

Jul 12, 2016

I will be back as they have always been timely and respectful

Michael Fredrich

Jul 11, 2016

They got me in and out in a very timely manner.....Thanks Guys!!!!

Roger Severson

Jul 11, 2016

Great service. Efficient, friendly, fast service Work is always done well.

Susie Roberts

Jul 11, 2016

I purchased a 2015 Ford Eclipse. The service was great and the staff was very helpful. Everything wasgreat!!

William Savage

Jul 11, 2016

I was in and out without loosing any time in my day. Everything went better than I could have expected. I'll be back

Jeremey Ehret

Jul 10, 2016

I purchased a F450 Super Duty dually truck from McKie Ford. They are one of a few dealers in the Dakotas that actually carry Dually trucks on their lot. This gave me the opportunity to look at different styles and features.When I came time for me to pursue the purchase the salesman Bryan was very helpful and informative of all Fords options and incentives. He was a great salesman to work with.After the purchase he introduced me to several members of the McKie Ford team including the service manager who went on to further explain several tips and guidelines in regards to the truck. This was very useful information for me.Thanks you everyone.

Michael

Jul 9, 2016

The Quick Lane Service was very good. The only downside to your new facility is that there is no signage that tells you how to get to the exit. I drove all around the lot before I found the way out.

Thomas Grissom

Jul 8, 2016

As always, my experience was highly satisfactory!! JOE Sullivan always takes good care of my 2012 Ford F150. He reminded me that it was time to rotate my tires. He is always accommodating when I call for service. He's a good Ford rep.

Buddy

Jul 7, 2016

I always am impressed with the service department. They listen to me and are willing to go above and beyond when I have a concern

Carol Aaberg

Jul 5, 2016

Hopefully the problem was solved. Gimme will tell

Nikki

Jul 4, 2016

Great customer service, great prices on vehicles and lots of options..looking forward to visiting with them July 7th. Hoping we can work out all the details so we can get into a new car!

Debra Lux

Jul 2, 2016

Pat was amazing, helping me with this difficult process of trading my late husbands car in for my beautiful Escape.

Rick Swanson

Jun 30, 2016

Always great service. Will always come to you for all our service needs. Can't go cheap with a $50K truck.

Bret Lingwall

Jun 29, 2016

The kids area was awesome. It took a long time to get the truck washed, and it still had a lot of residue on it after the wash.

Angela Schraeder

Jun 28, 2016

Eric and I purchased a 2014 Lincoln MKZ. Greg Woolridge was a fantastic salesman and did an excellent job at explaining everything. Love the car!!!Angie

Mark Kukowski

Jun 28, 2016

Our family was on a loooong family vacation from Wisconsin to the Mount Rushmore area when we had wheel bearing issues with our "new" car, we were heading out of town for our next stop... We were able to get in immediately to diagnose our issue, they had the parts in hand (we were still on warranty) and we were back on the road with no $$ out of pocket in 2 1/2 hours... What a lifesaver... They were not obligated to, but they saved our vacation from turning into a time and financial nightmare...

Garland Dobler

Jun 27, 2016

I needed a new battery and they hooked me up ASAP. Very satisfied...Thanks so much!

Shane Tonderum

Jun 27, 2016

We had the best salesman! Corey Tinant was phenomenal! We test drove many different vehicles before deciding on our Ford Escape and he was patient and open to whatever we needed. He was also very personable and had a great sense of humor! He made car buying fun! Thanks Corey!

Barbara Freytag

Jun 26, 2016

Very happy with the service department !!! Will visit again when I need an oil change

Roxy Cowles

Jun 26, 2016

Lincoln MKZ. Service was very good! Salesman was excellent

Everett Burgess

Jun 25, 2016

Very nice. Great dealership. I like all that it provided even the waiting area with soda, coffee, etc.

Bob Moberg

Jun 24, 2016

It was excellent in all aspects. No complaints. Thanks for the ride home after I dropped off the car.

Debbie Matson

Jun 24, 2016

Pat Jones is an excellent salesperson. I had a bad experience the same day at another dealership *cough* (Kia) and I was feeling disappointed about the whole experience of looking for a new car. But Pat was so nice and helpful. Also, Les went to bat for me on the financing part of it. I love my Ford Escape!

Mary Schweitzer

Jun 24, 2016

Great service in buying my new car. Sian was very helpful and I am thrilled with my purchase

Roy Erickson

Jun 24, 2016

Pat and Brad could not have done more to help. Pat had other customers and managed us all like a pro.

William Stewart

Jun 24, 2016

The service was excellent. I was shown around the dealership as well.

Julie Dickson

Jun 23, 2016

GOT MY TRUCK IN FOR SERVICE AND OUT IN GOOD SHAPE. REGULAR SERVICE INTERVAL.

Tim

Jun 23, 2016

We were able to get our truck in for service on a moments notice as we were passing through town on our way home from vacation due to we had message that the oil needed changed soon. Everyone was very helpful and very nice. Never have had any problems at all; as always McKie/Rapid City South Dakota! Awesome!

Chas Ajer

Jun 21, 2016

Jeff was awesome to work with on both mine and my wife's vehicles!

George Greene Jr

Jun 21, 2016

The service and staff were excellent. The wait time was almost non existent. What a WOW experience.

Jerome Besler

Jun 21, 2016

Service was great and Ryan did a great job on getting our vehicle back to us.

John Weber

Jun 21, 2016

I bought a 2011 Taurus as a school car for my high school daughters (central HS). Tom Anderson and I have been friends since junior high school, he is someone I know to be honest and trustworthy, and have been talking to him about a used car for more than a year. I came into the dealership last week, still looking for the right used car. Tom reintroduced me to Pat Jones, salesman, whom I have also known since high school. Pat and I visited about what I was looking for, went through all the options, and narrowed it down to the Taurus and a Nissan. After test drives by my self, my wife and my daughters, we decided that the Taurus was too good to let go, my daughters were the tie breaking vote between a deadlock between my wife (NIssan) and myself (Taurus). Great dealership, beautiful facility, great staff, and my daughters loved the Pac Man video game, they had never seen one of these before.

richard j heintzman

Jun 21, 2016

Very pleased and all the accessories he went through with me on this vehicle he knows what he is doing as a car dealership salesman very pleased with his help

Cj Messiah

Jun 20, 2016

My wife was preparing for a cross country trip when the Check Engine light came on. She called the Service Dept, made an appointment for the next day. She arrived just before the appointment time and the vehicle was checked, problem fixed plus they conducted a very thorough inspection assuring her the vehicle was ready for the trip. Thank you.

Shauna Service

Jun 20, 2016

I bought a Toyota Camry from Sian Pickett and my experience was great. He went above and beyond his call of duty. I love my car and would definitely recommend this company to others. Shauna Service

Stephanie Harrison

Jun 20, 2016

Sian was such a wonderful help. We needed a truck for our small gutter business and he got us one that fit needs.

Kanyana

Jun 18, 2016

I will certainly recommend and will do business here again!

David Goergen

Jun 17, 2016

I was very pleased over all.with the service, and friendliness of the staff. I felt well taken care of.

Dennis Goossens

Jun 17, 2016

EXCELLENT AND LESILIE DID A GREAT JOB . I WILL BE IN HOPEFULLY SATURDAY AFTERNOON I HAVE 3 QUESTION I NEED HELP WITH

Frustrated

Jun 16, 2016

Sale!an took me to the car I was after. It was still in detail. Started it, sounded good then test drove it. Had issues with missing while in drive. Claimed they repaired, drove again and it still had the same issue. Salesmasn told me, we that's what to expect with discount row cars, let's look at newer cars. No car should have a problem when you drive it off their lot. Will not recommend that particular sales rep.

Bryan Sundsbak

Jun 15, 2016

Service was good. Not a big fan of the quick drive up type service but will continue to use. Wondering why it takes so long to update service history on website. Had service done June 10. As of today June 15, it has not been updated.

Janeen Meier

Jun 15, 2016

Had our F150 serviced. Great service! Helpful staff! But someone forgot to put the next service sticker on our window. No big deal! Just nice to have it to check back on.

Todd Schmitt

Jun 15, 2016

My salesman, Matt Day, was very helpful as was the rest of the staff. A very powerful thunderstorm rolled through while I was at the dealership and while we were waiting for the weather to clear many members of the staff asked if I needed anything. Matt was also very patient explaining the technology features of the vehicle as I've never owned a vehicle with so much tech. I would happily recommend Matt and the staff at McKie Ford to anyone that I know looking to purchase a vehicle.

David Lekness

Jun 14, 2016

Very efficient service. Happy with my service experience.

Faron Seaman

Jun 14, 2016

F350Lariet. While on vacation I needed to trade vehicles due to breakdown. Found what I wanted and the friendly staff helped me and my family move into my new pickup. It was the best experience I have ever had buying a new vehicle.

Fredrick Neville

Jun 12, 2016

great was a pleasant experience.......................................................

Jeffery Lee

Jun 11, 2016

Purchased Lincoln MKZ. All staff was very helpful and salesman Corey Tinant spent the day making sure we had the right car for our needs.

Larry Leitzke

Jun 10, 2016

I had an oil change, rotate tires, and air filter change. The work was done in a timely matter. A job well done.

Moses Umar

Jun 10, 2016

Excellent service, the overall process was simplified! I will definitely recommend.

Twila Johnson

Jun 9, 2016

The salesman and all employees were helpful. I found the car I wanted and the price was fair. They even fixed an oil leak and lowered my price down a little.

Kurt Widvey

Jun 8, 2016

awesome customer service! all staff were very friendly and knowledgeable.

Steven Phelps

Jun 8, 2016

The staff was friendly and helpful.My salesman knew my truck well and explained new features to me even though it ran past closing time on a holiday I didn't feel rushed.

Adam Bentz

Jun 7, 2016

Everyone was very friendly and helpful. Excellent service and knowledge about the vehicles.

Cody Burkart

Jun 7, 2016

I asked them about my ashtray lid. The paint is bubbled up in two areas. It's a 2014 MKX and the paint shouldn't be bubbling. They took pictures of it and said they would call the next day. It's been almost a week now. So in other words they won't call.

Jason Terry

May 31, 2016

Love the new building. And I was extra pleased at the teamwork that went on to get a quote for future work on our Toyota.

Robert Dearman

May 31, 2016

We are from out of state and i needed an oil change in my new F150. We were treated with the best of hospitality and offered a new waiting room while our F150 was serviced for the first time. As far as i can see this dealership is first class.

Dale Clelland

May 30, 2016

I recently had a short notice trip to make and my F150 needed an oil change. At my Ford dealer I was in and out in no time. The time issue was important for me that day but the quality of service for my truck is important to me everyday.

Ralph Dupres Jr

May 30, 2016

Thank you for all of your help! What a great deal we received, and the people were very kind to work with Pat Jones and Brad answered all of our questions about the vehicle.

Julia Hildebrant

May 27, 2016

I purchased my first car, a 2005 Toyota Camry, and am very happy with the service I had while getting this car!

Donald Pinkerton

May 14, 2016

I had my pickup in for an oil change and was disappointed to hear they do not check the transmission fluid when servicing an F150 after one of the service advisors told me they did. Then I also found they do not fill the windshield washer fluid either at that time, so basically I received less service from McKie Ford then I have been getting at Super Lube for the same amount of money. I specifically asked about the checking of the transmission fluid when I went to make an appointment with my service advisor, that's when I found that at the new location there was no appointment necessary, so imagine my surprise when I found out you don't check that when that was the main reason for taking it to the dealer. I would like to know why Ford would make this a dealer only check when the dealer wont check it. The reason I wanted it checked I had the fluid changed at the old location a few months earlier and the transmission was acting funny and I wanted it checked for my own piece of mind, thanks for letting me talk but you have some improvements to make before you gain my trust again, I trusted you before and was let down I was hoping things were different now, I have bought 3 new not used pickups from you since 2002 and was going to buy a Fusion for my wife but I may reconsider that purchase until I get trust back. Don't get me wrong the kid that took care of me treated me very well and for the oil change I'm sure it was fine.

Flyman615

May 11, 2016

I have purchased/leased my last three vehicles from McKie ford Lincoln In Rapid City. In each case my overall experience has been excellent as has been the service I have received. I would highly recommend McKie to anyone and I often do just that.

Dylan Crumpton

May 9, 2016

Had to bring the truck in for speedometer problems. The technicans worked quick and proffeciently to get it fixed and to have me back on the road in no time. Fantastic service all around.

Craig Wehrle

Apr 29, 2016

Mr. Pickett was very friendly and helpful when purchasing our mkx. He is very professional and knowledgeable about the automotive industry and it shows when dealing with buyers. Great experience all way round.

Michael Turchen

Apr 12, 2016

Facilities are really top rate. Clean and seem well organized. Have had ford explorer 2016 for about 6 months purchased from Mckie Ford.

Russel Thiel

Apr 12, 2016

We enjoyed dealing with McKie. We will recommend you and deal at Mckie again. Thank you.

Gary Kulas

Mar 29, 2016

Salesman was very helpful and we feel like we received a good deal on our trade in and price of the car. WE had to have a minor repair done the next week and Steve in the repair shop was very helpful.

Bradley Beauto

Mar 26, 2016

I love my new car.everybody at Mckie ford were great.thru the entire process.thanks for the great deal.and your help...

Brian Maliske

Mar 21, 2016

Oil Change and Tire Rotation on 2013 Ford Focus was great. Very quick and enjoyed a coke and popcorn in the waiting area while the Ford Technicians completed the job. Job Well done !

Katie Baskerville

Mar 21, 2016

My entire experience at Ford McKie was excellent from start to finish! I love my new vehicle and the staff were wonderful.

Keith Mcguire

Mar 21, 2016

The service attendants were helpful, courteous and professional. My wait was much shorter than expected and the work was completed and all issues addressed.

Matthew Mckie

Mar 21, 2016

it was great, simple and easy. I walked in, gave them the keys and they repaired my vehicle

Neal Urlacher

Mar 21, 2016

Great expirience. Will recommend. Friendly. Clean.

Rhonda Deschamp

Mar 21, 2016

I have a CMAX. The new oil change and tire rotation lanes are AWESOME. In & Out. Love it. Chris in Service is fantastic. Always so happy and johnny on the spot! Love his attitude! The Sales Dept. cannot be equaled to in vehicle knowledge. No smoke and mirrors, no stretching the truth. In fact, my car gets way better mpg than they (which i know comes from factory) even claim. If they don't know the answer, they look it up instead of guessing. Very impressive. Very professional, from attire to attitude.

Robert Pehringer

Mar 21, 2016

We absolutely love your new facility however it is confusing what you need to do first time there. We were not getting help when we first arrived. After looking around for a few minutes with counter people looking at us and not saying something finally a salesman told us where we needed to go to the service department.

Darrell Tognotti

Feb 24, 2016

my experience was good. the service was done in less time, than I was told,

Jody Iron Boy

Feb 22, 2016

2000 dodge stratus. Good service. Yes there was helpful staff.

Joseph Crider

Feb 18, 2016

Staff was curtiouse and made buying a new vehicle a relaxing experience.

David Muller

Feb 7, 2016

Good job! Everything went great I like not having to make a appointment and the place and the people are great!

Cheyenne Lugenbeel

Feb 6, 2016

The sales person was very helpful. They did not pressure me into anything i wasn't already willing to look at. Originally i was looking at a new car. After talk with a financial advisor i went for a new/used car. The sales person was open to the new direction. Immediately changed focus towards finding something within my new budget.

Thomas Kessler

Feb 6, 2016

Very professional and friendly service department. Couldn't have asked for a better experience.

Dr. M.L.Beck

Feb 4, 2016

My husband David and I stopped in to car shop a couple weeks ago and had the experience of a lifetime. Greg Woolridge was our sales person and his knowledge not only in sales but in the workings of the car we purchased is such an asset to your team. His winning personality and wit made purchasing a Dodge Nitro a wonderful experience. There was an issue with the car heater not working right and Greg took great care of us in referring us to Stephen Hickens. My interactions with Stephen made a frustrating experience work as smooth as butter on bread. He took time to show my husband the part that malfunctioned and was removed. You have an incredible service manager on your hands as Im sure you know. Derrick Krause took time to talk with my husband David and arragned an appointment for him to bring in his Ford F150 that had been in a roll over accident and has been repaired. This appointment to our surprise is being done as a courtesy that is provided by your dealership. And last but not least there is Matt Hackett. He approved our sale, approved the work to be done on the Nitro not only once but twice! And made his way across the showroom to introduce himself to us going out of his way to welcome us and make us feel like family. I sit here and shake my head that such respect and a warm welcome was shown in this day and age. You have a stellar group of employees that have made a powerful impact on my husband and I.

Eric Creelman

Feb 4, 2016

Were looking for a bigger family vehicle and ended up getting an 2014 Expedition. We looked around and other cars in this size class and were more interested in the car the Mckie had because it was certified and came with a warranty, where all the others we looked at were being sold as is. We were happy with not only the warranty but the price and friendliness with McKie

Roberta Leszcynski

Feb 2, 2016

Great service everytime always friendly and a pleasure to work with.

Bob Moberg

Feb 1, 2016

The service writer/coordinator I dealt with was Joe and he was very professional and knowledgeable. He kept me up to date on parts ordered and progress on the vehicle repair.

Stanley Brooks

Jan 31, 2016

The appointment went as scheduled. Work was completed in less time what was scheduled. Service adviser was very knowledgeable and professional working with me.

George Uhl

Jan 30, 2016

love my F 150. good service always good help. I have bought several Ford over the years. Tom Anderson has taken wonderful care of me. The service department have always been very good.

Randy Devine

Jan 30, 2016

Short & Sweet; We bought a 2003 Silverado on Jan 22 and discovered that the emergency brake cable was disconnected while test driving it. We decided to purchase the truck and ask the salesman to have the maintenance department reconnected the cable. We brought the truck in on the 26th to have the work done. They could have just reconnected the cable and sent us on our way, but instead, they tested the system and found that the emergency brake "system" needed to be replaced. Although the repair took 5 hours to accomplish, our pickup now has a new E brake system. You can bet we will be back when looking for another car or truck. Thank you Steven Hickens for getting that work done for us. We feel a lot safer knowing that brake will work!

Connie Thornton

Jan 29, 2016

Brought my vehicle in for a safety recall...which was handled expeditiously.

Darhleen Nelson

Jan 29, 2016

I used the quick lane on Saturday for an oil change and tire rotation. The guys working were very professional and courteous and had the job completed when they said it would be.

Jason Kmiotek

Jan 29, 2016

I recently leased a 2016 Ford Fusion from McKie Ford. Corey Tinant was my salesman and he was excellent. From the first time he contacted me he was professional and extremely helpful with everything. He was not pushy and did not call me all day long. I talked to him once on the phone and told him what I was looking for on Tuesday. When I was finally able to get to the dealership on Friday, Corey had all the paperwork completed to go over the lease I was looking for which was very helpful. I also dealt with Brad for financing and he was helpful with everything as well. This is the second vehicle I have purchased with Brad and he has been nothing but professional and courteous every time. Overall, this is the fourth vehicle I am purchased/leased through McKie and I will not go to any other dealership in the area to purchase/lease a vehicle. I want to say thank you to everyone who helped me with this process.

Brian Cusson

Jan 28, 2016

MKC Lincoln, had the oil changed and the staff was very helpful. I work nights and they were able to get me in and out with no problems

Duncan Olney

Jan 27, 2016

Had a check engine light on from Freeze-up in ND. Service Personnel check it out drove it reset the light. I was out within an hour at no cost. GREAT Customer service and Understanding.

John Wobig

Jan 27, 2016

We were visiting in Rapid City when our Lincoln MKS would not start. The electrical system was doing several really weird things. It was a Saturday afternoon and after finally getting the car to start I drove to Mckie to see if the problem might be a battery in the key. The person in the service department took the key and replaced the battery. We went to start the car which did start but was hesitant. Thought might be the car battery. Got the car in right away and the battery was indeed bad so was replaced. All was covered by warranty and even got a car wash out of the deal. Everyone was pleasant which really helped since I had to give up a couple hours of time from a very rare trip to Rapid City.

Joseph Zacher

Jan 26, 2016

I like the fact that you open before 8:00 AM. It is very convenient for us.

Jason Kmiotek

Jan 25, 2016

I recently leased a 2016 Ford Fusion from McKie Ford. Corey Tinant was my salesman and he was excellent. From the first time he contacted me he was professional and extremely helpful with everything. He was not pushy and did not call me all day long. I talked to him once on the phone and told him what I was looking for on Tuesday. When I was finally able to get to the dealership on Friday, Corey had all the paperwork completed to go over the lease I was looking for which was very helpful. I also dealt with Brad for financing and he was helpful with everything as well. This is the second vehicle I have purchased with Brad and he has been nothing but professional and courteous every time. Overall, this is the fourth vehicle I am purchased/leased through McKie and I will not go to any other dealership in the area to purchase/lease a vehicle. I want to say thank you to everyone who helped me with this process.

Janeen Meier

Jan 22, 2016

Everyone was very helpful! From entering the building with my vehicle to going out the door in record time. Good place to go!

Charles Tipton Jr

Jan 21, 2016

They were very nice and did a very good job servicing my car even cleaned the outside for me. Thank-you

Corey Bridges

Jan 20, 2016

Everything went smoothly. The staff here were amazing and helped me find exactly what I was looking for. There is a slight issue with the interior lights in the car, a 2003 Chevrolet Impala, which I didn't notice until after I had purchased the car. It's a great car though, and I would like to thank the staff here for helping me find it.

Lisa

Jan 20, 2016

Oil change was completed within a reasonable time frame.

Mary Hoover

Jan 20, 2016

excellent service nice waiting room etc. friendly staff

Barb

Jan 19, 2016

Very professional...I was in and out in no time! Thanks for the great service!

Dennis Schumacher Jr

Jan 18, 2016

Great Love the Ford F 150 and the Service Department did a great job. The new building is fantastic.

Kathrine Fedorov

Jan 18, 2016

Hello, my name is Kathrine. The friends I have been living with, have recommended me this dealership. They have bought three used vehicles through McKIE Ford and have never encountered any problems or inconveniences. One of those vehicles happened to be a Santa FE that they had for a few years, and those facets have definitely led me to be more trusting towards the dealership and the vehicle I was interested in. Both the service and the staff were helpful; I am especially grateful to have been assisted by Wayne Rider. I am not an experienced driver and this was my first time financing a vehicle and he has definitely guided myself through all aspects in regards to making this decision. For me, it's crucial that I don't get pushed and/or rushed into something I'm not knowledgeable about or quite sure if it's the right thing to do. I thought the vehicle was amazing judging by the looks and mechanical aspects online but boy, it certainly was calling my name, once I saw it parked at the McKIE Ford dealership. From that point onward, I knew it was destiny. I have never made such an easy going, comfortable, and convenient commitment. Not only would I recommend this dealership, but also the individual who showed a great deal of - assistance, patience, flexibility, and honesty. It's always nice to see a person who remains genuine despite of his/her job. He didn't play the role of the cheesy dealership guy who was stretching his Hollywood smile, but rather someone who is just another person like you and me. It felt as if I were communicating with a friend who can relate to me and my situation rather than a person who only cared about his sales. Thank you, for the wonderful vehicle and the positive atmosphere that was so inviting. I knew that I would achieve a positive outcome after listening to - "How Deep is Your Love" by the Bee Gees, among other great hits from the 80's - 90's, while I was sitting at McKIE Ford, drinking coffee and conversing about the love of my life - Hyundai, Santa FE.

Mary Hull

Jan 18, 2016

I like your new facility and service was personalized with rose and chocolates.

David B. Kneafsey

Jan 17, 2016

I would like to thank Alan McEntaffer, our salesman, and the McKie ford team for a productive, pleasant and prompt truck - buying experience. There were also no games or gimmicks when it came to getting a solid price for our vehicle trade-in. Alan was exceptionally knowledgeable of the 2015 Ford F-150 Lariat; especially its safety drive-train features. He was also very informative and patient when we looked at several vehicles. Alan clearly went the extra mile. We will gladly recommend the McKie Team to our friends and family. Thank you. Dave Kneafsey, COL, US Army (Retired)

James Hartford

Jan 17, 2016

The salesman was very friendly and helpful in showing the different models available. After we chose a all wheel drive Fusion we liked he was helpful in showing us how to use different items on the car and how to use them. The whole staff at the dealership were friendly and helpful. The financial manager was helpful in setting up the financial part.One of the staff members took time to showed us around different parts of the facility such as the service department and waiting room.

Lichuan Sun

Jan 15, 2016

Ford Mustang. Great service was been provide to me, the staff Moses Umar is very helpful.

Jesse Herndon

Jan 14, 2016

We bought a 2014 Lincoln MKX. Beautiful car. Sian was excellent to work with!

Darald Mcelroy

Jan 13, 2016

I like your new building and waiting area. Both Joe and Derek introduced me to Christopher in the service department. He took great care of me. Your service department has always treated me very well.

Millie

Jan 13, 2016

I own a 2013 Ford Escape that I bought in Virginia. I moved to Rapid City in May of last year. I was having a few issues with my Escape and it was due for its 25,000 mile checkup. I made the appointment, showed up and your staff took care of me with kid gloves. :) Very friendly, very informative and the whole process took only an hour. I relaxed in your new lounge area. That is very very nice and comfortable. Kudos to those who designed it. My overall experience was a plus 10! Millie

Joe Sabrowski

Jan 12, 2016

The transmission service was a warranty service and it was great. The key replacement because the one we have stopped working for the powerlocks and alarm is frustrating. We were told the key was bad with an electrical shortage so a new $235 key was programmed, but the tech told us that as soon as the new key was programmed the old key started working again. Seems to me that old key was never bad to begin with but need a better technical review, would have saved us $200. Now we have a second key which is nice but it was never necessary to begin with. Hopefully the next time someone has a key fob issue the technician can resolve before charging extra money.Thank you,Joe Sabrowski605-391-1166

Matthew Mckie

Jan 12, 2016

Bought a Ford Flex. Dealer did hours of work to search the region to find the perfect one. Got it to us, and we love it. Matt and Ole were great.

Thomas Slaughter

Jan 12, 2016

I arrived the truck was taken in, repaired and returned the same afternoon. I was very happy with the service and the new facilities are awesome!

Rodney Golz

Jan 10, 2016

Joe in the service department was great to work with.He kept me updated and informed on what was going on with my vehicle .

Sherry Gutsche

Jan 8, 2016

F150, service was excellent, staff knowledgeable. Sian was very helpful and worked diligently to get me the vehicle I wanted.

Lori Willmott

Jan 7, 2016

It was my first time at the new place...i was worried i wouldn't get done on time in my hour lunch break. Joe assured me there wouldn't be a problem...he greeted me and turned me over to chris...all went super and i was done in record time. service was great and i'll definately feel comfortable going again. the new facility is very welcoming

Monty Stabnow

Jan 6, 2016

The new building is nice. I like not having to wait 1 week to get an oil change. Much improved process!!

Alexander Kvyatkovski

Jan 5, 2016

Corey Tinant was very helpful and knowledgeable. Service was quick and new dealership facility is excellent. I am very happy with my buying experience.

James Hartford

Jan 5, 2016

The salesman was very helpful informative and had a great personalty. The financial person was also very helpful and informative.I would say that all the Mckie staff were very nice and helpful that we meet the day we bought our new 2016 Fusion. One of the heater buttons was not working proper and the salesman took us right out to the service department and made a appointment for us to have it fixed.The new Mckie building is very nice and well planned.

Thomas Mahon

Jan 5, 2016

Hi....went through the "speedy-line" for oil service on my MKX.....usually the technicians leave a new "oil change reminder" in the windshield and re-set the oil life information to %100 in the electronic info under system checks......neither was done.............

F-150 Owner

Jan 4, 2016

I found the shopping and buying experience at McKie to be very pleasant. The sales consultant (Erika) was very professional, friendly and knowledgeable. She was willing to spent as much time as I needed to look at several vehicles and talk about the features and options. When I made a decision, the transaction was completed quickly and I became the new owner of a very nice F-150. I would have liked to have received more for my Chrysler Town & Country trade-in but after thinking about it, the price was fair.

Larry Niedan

Dec 31, 2015

Got right in for the Works.Great new facility, very courteous employees, very fast service.Will check you out for next service I may need.

Monica Tanner

Dec 31, 2015

Always smiling and cheerful, very helpful. New building is great.

Vaughnelle Peniska

Dec 31, 2015

The Ford Staff was very nice and professional. I was very disappointed in one aspect. I had recently had a deer accident. They could of tied up the loose broken pieces. Especially since they had it up. That would of been going above and beyond.

John Parker

Dec 30, 2015

The staff at Mckie Ford were excellent! Friendly and very familiar with all vehicles I was interested in. Mr. Chris Erickson in specific was absolutely great, very friendly and was willing to work around my hectic schedule. I actually enjoyed my leasing experience and never once felt pressured into anything. The staff truly put the customer first.

Gary Galyardt

Dec 29, 2015

Everything was just fine. No particular comments for improvement.

Jack Parsells

Dec 29, 2015

very welcoming and friendly sales and staff with the purchase of my new F150.

Joy Cox

Dec 29, 2015

Chris Erickson is the best! Be sure to see him!Love the new facility. The process was easy and quick with Chris. I will recommend him to everyone who needs a car.

Kevin Vining

Dec 29, 2015

we bought a f150 platinum on the coldest day of the year. it just snowed about 8 inches and the sales person gladly trudged through the snow and cold to find us the right vehicle from the lot. and she did it with a smile!

William Moths

Dec 29, 2015

I purchased a 2012 F150 from McKie Ford on Dec 8,2015. This is my 4th vehicle that I have purchased from McKie in the past 19 years. The sales staff was very knowledgable about the vehicle, the available options and how they functioned. McKie had a nice selection of vehicles in stock and I was able to find what I was looking for on their lot. I felt like I, the customer, was put first and was treated in a very professional manner. Thank you Chris and all the staff at McKie.

Robert Fredrickson

Dec 25, 2015

I love a "no pressure" salesman. That is what we got with Corey. We wanted a simple, no nonsense F350 dually. Corey found that type for us.

Mary Cross

Dec 24, 2015

Purchased a 2015 Ford Edge SEL. Called the day before to see what was in stock. Talked with Sian Pickett, he was very helpful. Met with us first thing following morning. Sian was very personable and willing to answer any questions we had. Nice new facility with all the amenities.

Dallas and Tara Vallery

Dec 22, 2015

We purchased a 2016 Ford Escape, this is our third vehicle from Stormy and he truly makes sure we purchase the correct vehicle for our needs and safety. This is actually our 6th vehicle from McKie, and I have never left not feeling satisfied on a good deal that is fair market value. The service and staff are always very helpful and professional. I like your new location, it is easy to get in and out of.thank you and Merry Christmas.

David Dahl

Dec 19, 2015

The new dealership is great and huge. I love that you have express lanes for oil changes. This saves me the time of having to schedule an appointment with my busy schedule.

Thomas Calhoun

Dec 18, 2015

purchased a 2015 Ford F150, traded a 2011 F250 Super Duty Diesel. They gave me more for my trade than expected and went the extra mile to get me into a Truck that was affordable and one I would like. Did not really deal with service, but have dealt with them before and I have always been very pleased with how they handle my problems. Great staff my salesmen was a new person but he knew what he was doing and walked be through the entire process, not high pressure just knowledgeable and caring. Great experience as always.

JoAnn Mikkelsen

Dec 17, 2015

Our 2014 Ford Focus SE 4 door Hatchback is the perfect car for us!Wanting a newer used car that we could eventually pass down to our teenaged daughter, I was delighted to find a vehicle that will serve me well, and my daughter too! I will definitely return to McKie Ford for my next NEW vehicle too! Service was Excellent!

Shari Fechner

Dec 16, 2015

I like the new building and not having to make an appointment for an oil change.

Douglas Leiting

Dec 15, 2015

I dealt with Corey Tinant on the purchase of a 2015 F-150. He was very good to deal with. I would highly recommend him to anyone looking to buy a new Ford.When I picked up the truck in Mitchell, I dealt with Larry the driver to fill out all paperwork. He was very professional and knowledgeable about the transaction. I had a very smooth transaction getting this vehicle and would recomment Mckie Ford to anyone.

Steve Warren

Dec 15, 2015

The young man in charge of the servicing area was very professional, friendly and helpful.Don't loose him!

Ryan Klima

Dec 14, 2015

Purchased 2011 Titan We have used Greg Woolridge several times. Is always a good experience.

Kathy Saulton

Dec 11, 2015

The service dept staff are professional, courteous, and informative. The reason I would not be inclined to recommend the Ford dealership to friends/family is that I've discovered, after the fact, that the car I own is prone to mechanical problems. My father use to swear by Fords, but even he would be less than enthusiastic about the product Ford is building now. I will not be buying another Ford, but the service guys are great.

Roger Severson

Dec 9, 2015

The service department was very efficient and professional. I love the quick lane. It was an excellent experience.

Ian

Dec 8, 2015

Went in for an oil change and had a few questions regarding an upgraded skid plate and a new set of tires.. Customer service was spot on, they answered my questions and gave me some pretty speedy quotes to boot! Great service!

Brian Maliske

Dec 7, 2015

I went in to have my Oil changed at the new Quick Lane station. I was nervous to be doing this the 1st time without having an appointment as I have done in the past with Ryan. I was very pleasantly surprised, really, at how easy it was and how fast it was done. The new facility is very customer friendly, very clean, well furnished and I enjoyed a beverage and popcorn during my short wait. Excellent service and very timely !Brian A. Maliske

Maggie Lang

Dec 7, 2015

When I first called it was a little frustrating. The lady answering the phone could not get anyone to answer their phones, then I was transferred to a person who is not even with the company. I called back and was put in touch with Cory T. I did not plan on buying a car that day. I told Cory what my needs were. He listened and worked out what I considered to be a very fair deal. We love the car and feel we got treated well. Would recommend McKie Ford and Cory to friends.

Timothy Dwyer

Dec 4, 2015

Nice facility honest and polite staff good to do business with

Jerry Vollmar

Dec 3, 2015

Very happy with the extra effort my salesman did to make the purchase on my 2016 ford f-250 go as easily as it did, he helped my brother with a great deal on his f-350 and the purchase of my f-350 last year. Mckie makes every effort to make a great deal on the purchase of their trucks. I know i will receive the best deal available. My salesman made sure I didn't have any question about the truck i purchased, plus he told me to call at any time if i needed anything answered. The staff is very cordial and the facility is very clean and appealing.

Peter Frampton

Dec 1, 2015

Having trouble getting a call back after the sale for a question I have.

Keith Johnson

Nov 30, 2015

I had my 2010 Lincoln MKZ serviced at your new location and was pleased at the attention I received.

Monica Tanner

Nov 30, 2015

Love coming to the dealership. Very friendly people who are community minded.

Pamela Whiteley

Nov 30, 2015

I love the new place. So open and elegant...I loved sitting by the fireplace, and the popcorn was so good. The staff are helpful and nice. And, as always, you did great on fixing my vehicle. Above and beyond. I always trust my vehicle due to your great service. I always feel good coming to McKie Ford. Thank you.

Rob Quinn

Nov 30, 2015

An accident occurred while unmounting a tire and it was quickly resolved by replacing the tire. I appreciate the honesty and effort in reporting the issue to me. The new facility is absolutely amazing. Thank you.

Terry Olson

Nov 30, 2015

Great service by the sales man, explained the vehicle very well and details on how to complete the sale was explained and able to get financing.

Heather Taken Alive

Nov 28, 2015

The new quick lane is very convenient and time saving. The mechanic who changed the oil in my vehicle did a great job. The staff were very helpful, friendly and courteous. Also love the huge tv and options for coffee and popcorn. Overal good vibe and friendly atmosphere.

Denise Platt

Nov 27, 2015

Definitely like the new oil change lane. Got in and out in a timely manner. All the staff that I had dealings with were very friendly and helpful. First brought my escape in for oil change and then decided to bring my mustang in for one, and ended up leaving in a new mustang!!! Most expensive "oil change" I've ever had (ha ha), but I LOVE my new car

Jerome Besler

Nov 27, 2015

Great service and friendly and knowledgeable Staff.

Julie Dickson

Nov 27, 2015

NICE NEW BUILDING. STOPPED AND GREETED DERRICK. USED QUICK LUBE LANE.

Kimbell Kenner

Nov 26, 2015

Every time I take my Focus in for service, I feel I have gotten the best.

Gregory Prone

Nov 21, 2015

Was a good experience. Would like more feedback on vehicle. Tires were good, of course they're new. Brakes good, happy to hear that. Do I need anything for upcoming winter. Radiator flush, new windshield washer fluid etc.

Jonathan Nelson

Nov 21, 2015

Oil change and tire rotation. Staff was very friendly and professional. Service was fast

Jeremy Danley

Nov 20, 2015

2015 F-150. Very professional service. I have no complaints.

Jean R

Nov 18, 2015

What an amazing experience at the McKie Service Department. My son's truck broke down a week before leaving out of state for a family Thanksgiving. He went to another mechanic in town and was given a quote of $1900 and was told he needed a computer part. My son contacted McKie for a second opinion and was booked til 11/30 which meant he would miss Thanksgiving with his family. He has been stationed overseas for 3 years and has missed every holiday during that time. I contacted the Service Manager, John Baskerville and asked to see if anything could be done. So I gave him the information and he asked if he could call me back in a few minutes which he did and we came up with a plan. He asked to have the truck brought in the following morning so they could run a diagnostic on it. Come to find out that it was not a bad computer part but a bad coil which they replaced. The final cost was $130 and my son can now make it home for a long overdue family Thanksgiving. John - thank you so much for everything that you and your staff did for my son. You certainly have earned a customer for life. Your service department is one that can be trusted and counted on.

Marty Willms

Nov 18, 2015

My sales consultant, Wayne Ryder, was very polite and made sure I was taken care of well. He was very good about explaining the process. I have 20 years of consumer lending experience including dealer loans so am very aware of the process, values, etc. I did not appreciate that the finance manager had Wayne ask me if I wanted to lease instead. I am a professional business woman and had my loan officer approve my deal over the phone that Saturday. I was aware to get the best rate, the loan had to be done within the credit union. When I write a check it's good as I am a VP there and had presented my business card. The lease offer was not Wayne's fault but was insulting and discriminating. Shame on your finance area. My vehicle is getting noticed by others and is selling itself. As a professional in the finance business, my opinion and recommendation are well respected. I will direct more business to Wayne. I hope your finance manager will not be so quick to assume a woman needs to lease with a lesser payment! The women I know do very well and some would just go elsewhere!

Stephanie Smith

Nov 18, 2015

like the new facility, need a few more signs took me a few minutes to figure out where to go

Jean R - extremely grateful customer

Nov 18, 2015

What an amazing experience at the McKie Service Department. My son's truck broke down a week before leaving out of state for a family Thanksgiving. He went to another mechanic in town and was given a quote of $1900 and was told he needed a computer part. My son contacted McKie for a second opinion and was booked til 11/30 which meant he would miss Thanksgiving with his family. He has been stationed overseas for 3 years and has missed every holiday during that time. I contacted the Service Manager, John Baskerville and asked to see if anything could be done. So I gave him the information and he asked if he could call me back in a few minutes which he did and we came up with a plan. He asked to have the truck brought in the following morning so they could run a diagnostic on it. Come to find out that it was not a bad computer part but a bad coil which they replaced. The final cost was $130 and my son can now make it home for a long overdue family Thanksgiving.John - thank you so much for everything that you and your staff did for my son. You certainly have earned a customer for life. Your service department is one that can be trusted and counted on.

Jeffrey Stephanoff

Nov 17, 2015

Good fast service. Especially since it was only the 3rd day at their new facility.

Renee Borgelt

Nov 17, 2015

Always get good service...love the lounge to sit in..

Rhonda Deschamp

Nov 17, 2015

Cmax. Love it. Staff was awesome and crackin at 7:30 am on Tuesday morning DESPITE having JUST moved into their brand new facility!! Holy cow!! VERY IMPRESSIVE!! My wait time was less than ever. Super job!

Sam Boykin

Nov 17, 2015

Erika is the best!!!!!!!! Very easy to work with. She is a true asset to your company and sales team. Keep up the good work!

Sky Thomson

Nov 17, 2015

We purchased a 2012 Silverado, exactly what we were looking for, at the right price! Greg was our salesman, and we had quite a time with him! He and my husband were telling jokes! It was fun! Everyone was very helpful!

Steven Baertsch

Nov 17, 2015

Excellent service & very professional staff. Love the new location & building.

Forrest Miller

Nov 15, 2015

I purchased a 2007 Ford Focus from McKie earlier this week. The salesman Chris was extremely helpful and gave me all the information that I needed to make my decision. As of right now I am overjoyed with my new car. I am so glad I found it and that McKie was willing to even take my old car as a trade in. Thank you so much!!

Alan Moffitt

Nov 13, 2015

We have been a McKie Ford Customer since 1980. The customer service we receive has always been good over the years and we have been satisfied with the service we received from sales to maintenance. That is why we keep coming back!!! Thank you for caring about your Customers!

Scott Schumacher

Nov 13, 2015

I was a little disappointed when I brought my car (2012 focus) in for a transmission recall. Ford knew what I was bringing the car in for and I had to bring the car back a second time because McKie did not have the clutch plate on hand the first time. It might not seem like a big deal but I live an hour and a half away from Rapid City. A lay-person would think that parts would be on hand when it is a recall issue. Also, since having the work done I now have a noise/rattle coming from the passenger side of the engine compartment. It sounds like a loose cover, dust plate or something like that. The guys at the check in desk were great, no messing around and explained what was going on and answer questions I had.

Scott

Nov 11, 2015

Was interested in a car for my mother who lived out of state. I found a car but we could not negotiate without having her vehicle on site to determine the trade in value. We made arrangements that my mother could be on site with her vehicle later in the afternoon. She lived over three hours away. They called her later that day to confirm she was still coming which she was. We arrived at the dealership 15 mins early. They asked for her car keys so they could inspect her car while we test drove their car. We were satisfied with the car and went in to negotiate a deal. It was at that time the manager informed us the car was not available and that it had been SOLD. We explained that my mother had just driven 3 hours to buy this car. The manager's response as he was smiling was 'that's business' that if we wanted the car we should have bought it in the morning which we couldn't because they needed to see her car first to establish the trade in value. He then said if we were upset go complain to the buyers of the car. So beware potential buyers when working with Mckie Ford of Rapid City its 'Just Business' to them.

Edward Ferguson

Nov 9, 2015

Helpful, excellent service when we bought our 2016 pickup.

Ronald Smith Jr

Nov 9, 2015

Service was excellent. on both my Focus and F150.thanks RyanRon

Tracy Lessin

Nov 9, 2015

Joe was very helpful. I had a bad oil leak, But they weren't able to get me on the schedule for several days because they were so busy, but Joe called when they had a cancellation. I was in and out very smooth process.

Wayne Titus

Nov 6, 2015

Mustang 2014 it was a wonderful experience. The only thing that was a surprise was not the people but not having a spear tire in the car.

Pat Silbernagel

Nov 3, 2015

Service was good. Did not wait long. But, was told that it would be $29 and cost was over $36. Not sure what the difference was.

Clinton Bower

Nov 2, 2015

I just happened to be in town for a kid's soccer tournament and decided to look at a Ford F-150 in between games. I had previously had my mind made up that I was going to buy a GMC 2500HD Denali with a Duramax diesel, the following weekend. McKie had an F150 in the color combination that I was interested in so I decided to check it out and take it for a test drive just for comparison sake. I immediately changed my mind while test driving the truck. The 3.5L EcoBoost was sporty and fun to drive, the Platinum package had all of the amenities that I could imagine, and the ride was very comfortable. With the dealership's top notch customer service... I ended up buying the truck. The salesperson and entire staff were all extremely pleasant and easy to work with. Chuck was a very knowledgeable and low pressure salesperson. It was truly a no hassle deal.

Mikal Lewis

Nov 2, 2015

Good folks to deal with -- Looking forward to the new place!

Patrick Farney

Nov 2, 2015

Service was excellent as usual. Always go to Ryan. who does an excellent job.

Roberta Crawford

Nov 2, 2015

We recently purchased a 2016 Lincoln MKX, from Tom at McKie Ford Lincoln. The service was excellent, and Tom was very helpful with training us on all the new features.

Thomas Berger

Nov 2, 2015

The concern we have going forward is this vehicle the 2014 Fiesta has had several problems to include the transmission and clutch needing to be replaced just to mention a few. Quite honestly we do not feel comfortable taking this vehicle outside of town for fear it will break down and that is sad for such a new vehicle.

Lee Dueker

Nov 1, 2015

I went in to have my oil changed and a couple of recalls done on my vehicle. They were very friendly and helpful and answered all of my questions. With the vehicle that I had before this one I took it to a different dealership for the same things and it took over 2 hours for them to do what needed done. You were done in just under an hour. I feel that you valued my time. Thanks so much.

Jon Skaar

Oct 31, 2015

Brought my Ford Edge in for routine service. I was greeted immediately and inspection of my vehicle was begun. Wait was not long and I was on my way.

Larry & Kathy Mettler

Oct 30, 2015

We have bought our 2nd MKX from Ole because of the great selection they have on hand. Ole is vary helpful has a great personality and knows his product. Kathy & I were treated vary well had a great experience enjoyed working with Ole!! We'll be back Larry Mettler.

Michael Koehler

Oct 28, 2015

We purchased an Edge, wonderful service are enjoying our new vehicle.

Betsy Sage

Oct 23, 2015

We purchased a King Ranch F150. the staff was very patient and knowledgeable. Our salesman Kory was awesome, very kind to our kids, attentive to our questions and needs. Not pushy, a great guy overall.

Diane Norman

Oct 22, 2015

I felt as though they did a good job, thank you.It was for an oil change.

Dwight Nissen

Oct 21, 2015

They always do a good job. Always pleasant clean.

Mark Massa

Oct 21, 2015

Ole helped me through the process, I told him what exactly want I wanted and he delivered. It did take some what longer to find the expedition, but I'm impatient. I'm a very happy customer and so happy to have me expedition back after living in south Texas were there is no snow. I'm a Ford lover

Richard Hiermeier

Oct 20, 2015

Mckie makes it very easy to set up a service appointment, they explain all charges and do a very thorough job

Vaughnelle Peniska

Oct 20, 2015

it was great Sara Vanderpol is very professional and personable. A great asset to your company. I enjoyed my whole time with her.

Debra Johnston

Oct 14, 2015

Excellent, timely and very friendly service. Treated like family.

Verna Harlan

Oct 14, 2015

I had the best customer service. Greg Woolridge was my salesman and he knew exactly what I was looking for and kept me in my budget. He has excellent customer service skills and I will recommend him to all of my friends and family.

Jeffrey Balliet

Oct 13, 2015

Had a different service manager then with whom I scheduled the appointment. Was sorta disappointed when I was told the mud flaps that I was told when I set up the appointment could be installed no problem - but when I show up that may not be the case. After 2 hours the mudflaps and the satellite radio problem were finished up and so far no problems.

Jennifer Meier

Oct 13, 2015

Joe was extremely helpful and really listened to me.

Lorri Riley

Oct 11, 2015

Sian was very helpful. I really like the truck I was able to buy.

Donald Oyan

Oct 10, 2015

Visited long distance with Sara about your "moving to a new location" promotion...She asked what I had in mind and I told her where we could do business and on which vehicle. She told me to come in and see if the suv in question fit my needs and we would negotiate a fair trade price. I told her what my budget was and she told me to come in and thought we could do business. that's exactly what we did along with Brad the sales manager. We made a deal.

Kathy Jobgen

Oct 6, 2015

Service rep was very pleasant. Always enjoy the lounge w/a cold soda, popcorn and TV

Michelle Lashley

Oct 3, 2015

As always, Ryan provided excellent customer service on my 2011 Ford Fiesta. I highly recommend this service department.

Michael Brunson Sr

Sep 30, 2015

F-350 pickup. As usual, Tom Anderson did an excellent job. Answered all on our questions and helped us in choosing the right truck.

Anthony Vail

Sep 29, 2015

I purchased a used 2014 ford fiesta for a commuter, like always the staff at Mckie Ford was excellent. in and out found me a car, price , payments, I didn't have to do much . Just tell them what I was looking for and the next thing I knew, sign and drive home...Follow up with the sales on our purchase is always top notch....

Patti Severson

Sep 29, 2015

The dealership was VERY busy! We did not have to wait to get a key to see the inside of vehicles. Our sales person searched vehicles in a storage area a couple blocks away to try to get us what we wanted. We love the 0% 72 months and went with a 2015 Ford Escape instead of a 2016 model. The manager was willing to deal (a little) for a lower price. Everyone in the office was helpful especially the business person who knew we were tired of 5 hours of searching/waiting.

2000 F20

Sep 26, 2015

We were out of state and had a major oil leak. We were towed in to find the problem. The service department was backed up for a week....we didn't have a week. John the Service mgr. was able to have a mechanic take a quick look before closing on second day on their lot and had it fix somehow the next day.Great people in South Dakota and a great dealership.

Ray Clemens

Sep 23, 2015

On vacation, 2010 Focus, strange sound in front end. Joe (service manager) informed us they worked on an appointment system but would try to get it cared for, 15 minutes later he came into the waiting room and informed us the half shaft was bad. They did not have one in stock but could get one from NAPA but without a warranty, I told him no problem and asked if he could get us to restaurant, they accommodated us. Our Focus was ready inside of 2 hours from the time we arrived and we were on our way.THANK YOU FOLKSRay & Diane Clemens

Marilyn Oakes

Sep 20, 2015

I would prefer that you have "one price" policy. The salesman was fine, we had very little interaction as I knew I was going to buy that vehicle when I came in the door.

James Bladen

Sep 19, 2015

Great service and quick! Thank you for all of your help keeping my focus on the road and safe.

Bill Wahll

Sep 18, 2015

On time and good service will recomend in the future, Thank you

Kenneth Rutstein

Sep 17, 2015

met all my expectations, glad i continue to have all my maintenance done at your shop my2008 fusion runs and performs great thanks to you.

Michele Cross

Sep 17, 2015

We have dealt with this dealership before, our salesman retired, but "Stormy" was great and we will recommend others go there and ask for him as a saleman.

Sandra Henrikson

Sep 17, 2015

Very pleased with the Service from Sian Pickett and especially appreciate the followup phone calls. Excellent service!

Cody Hofer

Sep 16, 2015

It was great fast and easy great experience I would keep coming back

Carol Valentine

Sep 15, 2015

Everything went smoothly. I get very tired of these surveys.

Gertrude Verosky

Sep 15, 2015

Very helpful, answer any question I have., work done in a timely manner.

Lyle Hanson

Sep 14, 2015

2014 F150 Lariat SuperCrew! Sweet ride, loaded. Everything works, totally cherry so far. Salesman Greg Woolridge was great, answered all questions. Fair price for tradein.

Kathleen Hackett

Sep 11, 2015

Love Ford vehicles. Appreciate all the service and personal attention.

Karen Erlewine

Sep 9, 2015

I have always had excellent service, you really take care of me.

Karen Strickland

Sep 9, 2015

We are from out of town and called about a oil change and tire rotation. We got an appointment that very afternoon. When we arrived they took our vehicle in right away. Within an hour we had our service done and we're on our way with no vacation time lost!Thanas service department!

Mike Simmons

Sep 7, 2015

Great Experience!!!! Customer service wonderfully was and everyone was nice and I love the waiting area very kid friendly

Sharon Marker

Sep 5, 2015

We are very pleased with the service and our service advisor Ryan.

donm

Sep 4, 2015

They have very poor customer service. They didn't understand the problem and refused to correct it. They should terminate the service manager. He needs a taste of his own behavior.

Kristi Chessmore

Sep 3, 2015

We were looking for a used car for our son who is attending college. I contacted Chris using the internet as we live out of state, he got back to me and we stopped in the dealership. Chris was busy but referred us to another salesperson who was wonderful in helping us find a car that fit our needs. We were in and out in a very reasonable amount of time, not the typical haggling about things back and forth. It was great.

Becky Dingus

Sep 2, 2015

I traded in my 2013 for a 2015 Ford Escape! It went smoothly and Sian Pickett is awesome!

DiAnn Deyo

Sep 2, 2015

Derek and team are great they are always pleasant, helpful, and willing to give you the right advice and not try to sell you something that you don't need.

Pat Silbernagel

Sep 1, 2015

Still having trouble getting the door key pad to work for me. Only get it open 1 time out of ten

Larry Leitzke

Aug 31, 2015

I had an oil change. Everything went very well. I will be back again in 5000 miles.

Linda Deveny

Aug 31, 2015

Everyone is courteous and very helpful. Wish they would vacuum the inside

Steven Emery

Aug 31, 2015

2015 Ford Explorer. Service was great! Ryan, the Service Manager was extremely courteous and helpful!

Matthew Leddon

Aug 30, 2015

Everything went very well. Thanks! All work was done in a timely manner.

Gerald Freemore

Aug 29, 2015

We want to give a big shout out to Tom Anderson and the McKie Ford family-Jerry and I don't like to shop. When we decide to buy, we want it done yesterday, so when Tom called and him and my husband talked that morning, Tom immediately went to work and by that evening we were driving back to Custer with our new vehicle, which we love. Tom and a couple of other people stayed late to give us exactly what we wanted. Great buying experience!!

Jon Steiner

Aug 28, 2015

Service dept was great. They always take care of me with quality, friendliness, and professionalism.

Sheila Belden

Aug 26, 2015

Joe was extremely helpful in taking care of the problem with my vehicle.

bug79

Aug 25, 2015

My purchase of a new Ford went very smoothly. The sales people were very friendly and helpful.

Edward Harvey

Aug 25, 2015

Staff was very knowledgeable about the Lincoln /Fusion hybrid vehicles. Wayne was very helpful and found us exactly the vehicle we wanted, hidden in the used car showroom. Very easy, painless buying experience.

Jeffrey Jurgensen

Aug 25, 2015

Very smooth , everybody helpfull ,,,,,,,,,,,,,,,,,,,,...........

Gary Oldert

Aug 24, 2015

Purch'd a 2014 MKZ in 2014. Really enjoy. McKie Dealership in Rapid City has been super providing service. The service tech. I work with for lining everything is Joe and he is a super guy to lining everything up. We have one issue with Lincoln and that is the doors do not seal well at all. We just really do not entering the car with good clothes on and have to possibly wipe seats off first. That is one issue we have shared with others. Is we produced a defective beef critter on the ranch and sold as a quality animal with no defects we'd be held accountable or at the very least provide replacement.So to vent - however it is frustrating.

Gerald Thovson

Aug 24, 2015

Great service by truck service department. Nothing less than excellent work!

Null Null

Aug 24, 2015

The service was great and timely. Thank-you for a great job.

Stanley Brooks

Aug 22, 2015

the service was prompt and complete. Service associate was very knowledgeable and helpful.

Mark Malone

Aug 20, 2015

They got my truck in at the scheduled time for a oil change and fuel filters ,I told the service writer I have a few electronic issues and needed to set up a 2 nd appointment .they never asked when I would like to have it repaired. In the waiting room a service writer asked another customer if he wanted his vehicle washed since he had a Lincoln ? They never asked if I would like a wash .I guess a 38thousand dollar truck doesn't qualify for a wash or vaccum . after the service tech left grease hand prints on the hood and bumper I have always taken my vehicle's to Ford for Service I guess you don't take this as customer loyalty .I could of went to jiffy lube and had better service.

Dale Clelland

Aug 19, 2015

I sure would like to have the windows washed and floor mats vacuumed

Jake Hammel

Aug 19, 2015

Ford f 150. Nice none pushy and a competative price.

Anne Engle

Aug 18, 2015

Corey was outstanding! Purchased a f150 Went in to get service, service department couldn't get us in. We needed a new truck so we bought one instead of waiting for a service appointment.

James Winjum

Aug 18, 2015

My first service appointment was excellent. The appointment time and experience were above what I had expected.

Rhonda Deschamp

Aug 18, 2015

Ford F150 truck. Love this dealership! Love all the staff - they are awesome!! Everyone is an expert in their field. From sales, to management, service to finance. You leave here feeling appreciated and well taken care of. Smooth & flawless - the way purchasing a vehicle should be.

Jeffrey Babbe

Aug 17, 2015

We came in to lease a new vehicle because of a loss of a company car and we needed something pretty quick. We got a Ford Escape. What made it all go great was Wayne, our sales person. He had been recommended to us from good friends and he was fantastic! Buying a car can suck so bad and we have had horrible experiences at other dealers so we were not looking forward to it, but Wayne made it fun. He respected our situation and price point and what we needed and worked past closing time to help us find the car and deal we needed.Ty in the finance area was also very nice and did not try to strong arm us into all kinds of extras that we did not want.

Mike Turchen

Aug 16, 2015

Ford Explorer XLT We had an excellent sales experience with Sarah. She really made every effort to help us make our selection and explain all options for financing we could utilize. I would highly recommend her because of her excellent communication skills and knowledge of ford products.

Allesia Maciejewski

Aug 14, 2015

The salesteam was great, knew what I was looking for, very friendly and went above and beyond by staying til eight pm n order for us to get our new truck. Corey was exceptional. Very, very, highly satisfied. Will go to Mckie ford for our next purchase.

Katie Baskerville

Aug 14, 2015

I was previously leasing my vehicle through McKie and recently transitioned into purchasing it. I wouldn't go anywhere else for any of my vehicle needs and highly recommend McKie to others. I will definitely purchase all future vehicles from McKie Ford. The service department is also excellent, and extremely knowledgeable and helpful.

Thomas Berger

Aug 13, 2015

The Sales Consultant Tom Anderson is professional and his customer service is awesome.

Tracy Hauff

Aug 11, 2015

I was surprised at how quick the service was completed. I was offered a shuttle ride to go somewhere if I needed the transportation, but there was no need for it!

Vicki Schilling

Aug 11, 2015

Ryan my service rider always is right there to get the job done. I really don't have to wait. I also explains to me my points I have earned with the Ford service. I just know I will be safe on the road.

Michael Alexander

Aug 10, 2015

Ole Sjomeling did an outstanding job working with us in the purchase of our new F350.We were less than pleased with Ryan Baskerville in service because of his attitude toward us and the entire service we received in regards to our F150 with transmission problems.

Rachel Anderson

Aug 10, 2015

I purchased a 2012 Ford Escape, and love it! I took it in for its first oil change, and the staff were very friendly and listened to all of my concerns. I waited 45 minutes, which was how long they told me it would take. Overall I would say they have great service.

John Traversie

Aug 9, 2015

Your sakes staff, Sian Pickett, was great and very knowledgeable. All my questions were answered and I enjoyed my purchasing experience. I will definitely will refer my friends and family to McKie Ford Lincoln.

Charlotte Lindsley

Aug 4, 2015

We enjoyed the experience, it was a lot better than most of the car deals we have made.The price was a good price, and it was better than we thought it would be. We think we can enjoy this vehicle for years to come.

David Bushman

Aug 3, 2015

Staff helpful, long wait on purchasing the truck due to staffs lunches

Richard and Mary Sitts

Aug 3, 2015

We purchased a '95 F-250.. Andy is always a great guy to work with. Salesman Hugh?? was also very helpful and friendly when we first looked at the truck and Andy wasn't there.

Rob Quinn

Aug 3, 2015

I was unable to call and make an appointment due to the nature of the issues. Joe Sullivan was able to schedule men and take care of the issue with my wife's vehicle.

Twila Morris

Aug 3, 2015

Got there early and they got me in early. Very accommodating!

Alan Hauff

Jul 29, 2015

Bought a f250 superduty while i was out of town. Everything went smooth and when i got back everything was ready and made for a pleasant experience.

David Oyler

Jul 29, 2015

From the time I come in to Ford service, until the time I leave, everyone is so polite and helpful. I probably could get my service work done elsewhere, but I will not. I am confident when Ryan and his staff work on my truck.

Dianne Lemme

Jul 29, 2015

The service was great. They took care of my service needs in a timely matter.Great communication and very professional.

Ken Larsen

Jul 29, 2015

Although I only brought my truck in for routine service, Ryan, my service representative, was helpful, sincere and took time to explain a couple items that I might consider in the future.

Rick Ludeman

Jul 29, 2015

Went is for service on my F250. Derick and his staff do a great job.

Valued Customer Besler Inc

Jul 29, 2015

Our company works with Ole Sjomeling on purchasing vehicles and he has always provided us with excellent service in both ordering new vehicles and going through the new vehicles operations.

Joe Sabrowski

Jul 27, 2015

A little frustrated. My wife takes the car for an oil change and shortly there after her key fob stops working and we receive a snailmail letter telling us our book value for a trade-in. She then called and took the keyfob down and had a battery replaced but it still doesn't work.

Cathryn Teeslink

Jul 26, 2015

The employees were prompt, efficient and personable. A very pleasant experience.

Jared Bloomgren

Jul 24, 2015

Always great service. Only complaint would be for the mechanics to use a fender cover so that oil and grease isn't all over the fenders.

Kyle Benne

Jul 21, 2015

I bought a 2016 ford explorer limited. Ole Sjomeling was very helpful and available whenever i had a question.

Charles Hofman

Jul 20, 2015

The "check engine" light came on in the dash on my 2015 F-350 that I purchased about a year ago from McKie's. I stopped in to see Derrick in Service, and he got me in right away....in less than an hour, I was on my way with a replaced sensor in the exhaust system. Really fantastic service! The service team under Derrick is excellent and efficient....great customer service!

Kathy - Rapid City resident

Apr 17, 2015

Thank you to your service department - when I arrived you greeted me by name and then presented me with a bouquet of flowers and chocolates. I was flabbergasted. You were celebrating Ladies Day - how lucky I was to be there that day to give my car a check over before going on an extended trip. Thank you again.

dancrys

Oct 24, 2014

I appreciate the friendliness and quick setting up of an appointment to have a hitch installed on our Ford Escape.Thanks to Steve and Terry for taking care of this for us. Also appreciated the parts person and the person whotook care of me checking out. A thank you also for giving me a ride to where I needed to go when the workwas going to take longer then expected.Crystal Dosch

Brenda and Stephanie

Oct 4, 2014

My daughter and I were travelling back to Canada and had some car trouble resulting in a stop in Rapid City. We dealt with Joe at McKie Ford. Although we didn't have an appointment, he was kind enough to fit us in. He diagnosed the problem quickly and was straight forward and honest. He understood that we needed to get back on the road as quickly as possible and didn't try to sell us parts we didn't need. I appreciated the thorough check of my vehicle to ensure a safe journey back home. Thank you to Joe and team for all your help. P.S. The free popcorn was fantastic!

Thunderhorse3

Sep 19, 2014

This dealership I consider a throwback to the 'good old days'. They are honest, knowledgeable, and treat you right. I always have them change my oil, and do all my service work. They do it right the first time. My service advisor, Joe S., keeps on top of what the vehicle needs and when. When it comes to service, these folks know their job!

Lincoln MKS owner

Aug 5, 2014

Joe Sullivan in the Service Department is awesome. Took care of my car as promised and took care of me above and beyond my expectations. Way to go Joe!

Lois

May 26, 2014

My first time leasing a new car was a great experience with salesman Tom Anderson ,also to the sales manager Brad and Ty for going the extra mile for getting me into a new reliable car which I will feel safe in going out of town when the need arises.The sales area was really nice, everyone was friendly.ThanksTom. Brad &Ty for your great work you are the best.Keep up the good work wnd I diffently will lease or buy anoither car from Ford Mckie.Will diffently will refer all three of you to my friends when they want to buy a new car.!!!!!!!!!!!!!!!!!

rickyh007

May 14, 2014

Great service staff. Well done! Even tho I was late, they still accomidated me without question, I was out the door in less than 30 min!

Barbara Walter

Apr 14, 2014

I was in Rapid City with a friend for the morning and a few days previously my vehicle would not start due to ignition problems. It was an older vehicle 1999. I decided that I needed to find another. We stopped at another dealership but was unsuccessful to find a vehicle that met my needs. I had been months previously on the internet looking at McKie Ford and was emailing with salesman,Tom Anderson. I decided we should stop to see if he was available. The sales people were very friendly and courteous. The facility was very clean and inviting. I asked for Tom Anderson and I was shown where he was and was offered a seat and asked if I would like something to drink, coffee or water. I was told that he would be with me as soon as he could cause he was finishing up with another customer. I waited just a short time. Tom was friendly and listened attentively while I told him my circumstances and read the list of things I needed in my next vehicle and why I needed them. I wear a knee brace and hearing aides. So certain requirements were a must. I noticed while I explained he was writing which I liked because it gave me confidence that he was listening and making sure he would not forget what my needs were. Normally through this type of process I am usually pretty nervous but this time I was not and through the financial part of this everyone worked real hard to meet my needs on this also. Since it was Saturday afternoon and most financial facilities were not open we proceeded to finish up on Monday. By Tuesday I had myself a wonderful Mercury Milan with everything that I needed and a wonderful price which meets my budget. I love my Mercury and my experience at McKie Ford and will recommend Tom Anderson and McKie Ford to everyone I see and talk to. I have gotten wonderful complements on my car and they all love the color. I Will return to McKie Ford and everyone I dealt with I recommend them highly.

Nate_Escape

Apr 10, 2014

I had just pulled into Rapid City on a Saturday morning at about 10:30 am when my brake light came on and suddenly I had almost no brake pressure and was 180 miles from home. In an instant, I decided to take my car to Mckie Ford. I had just enough brakes to get to the dealership and went in and talked to Joe Sullivan, who said he would do his very best to get the car fixed before they closed at 2pm. If it had not been for the excellent services and communcation by Joe and their mechanic Mark, I would have been stuck in town until at least Monday, having to get a hotel room for a couple nights, having no real transportation available to go anywhere, other than my own two feet or a taxi and would have probably had to burn a vacation day. Joe and Mike were able to get my car fixed and back on the road by 1pm. They made me feel like a real priority and I greatly appreciated it! Great Service!

chadmeissner

Apr 7, 2014

I considered trading in my 2012 F-150 for a new 2014 F-350. I called Tom Anderson to discuss my trade options, budget, and financing. He was very helpful, and very honest when answering all the questions that I had. I contacted other dealers in our area, along with two dealers in Colorado. I quickly realized that I felt most comfortable with Mckie Ford and Tom Anderson. Tom helped me find the best truck for my needs, answered all of my questions promptly, and made the purchase process quick and easy.I later realized that I wasted valuable time talking with other dealerships. I purchased my new Ford F-350 on March 21, 2014. Since the purchase I have received courtesy calls and emails from Tom, ensuring that I was 100% satisfied with my experience.I have purchased four vehicles from Mckie Ford, all through Tom Anderson. I will never again waste time contacting other dealerships. Each purchase at McKie Ford has been quick, easy, and honest. I greatly appreciate Tom's professionalism, and everything McKie Ford has done to help me.Thanks again! Love the truck!

mahenn

Mar 28, 2014

The service was efficient, timely and courteous. I recommend this agency.

truecleaninc

Mar 15, 2014

went for an oil change on my Ford Transit van. Service attendant was Joe S. and he walked me through the whole way. I usually change my own oil but do to lack of time I went here and had Mckie do it for me and I was pleased.

GaryOldert

Mar 7, 2014

Brian Gill worked diligently to help us secure the car desired for the best price possible. He was very patient with us and answered all our questions. This doesn't happen very often however feel we established a new friendship through the process of purchasing a car. Love our MKZ Hybrid. We were looking for a car that offered very good MPG. Felt the MKZ offered that and it has proven itself quite well already. Noticed that Premium fuel is the best selection for the best mileage. Already averaging 40+ to 60 MPG in town. Highway mpg at 70 - 75 mph is averaging 40 to 44 at this point. It has been expressed that after 5000 miles the car will begin to show it's true colors.The amenities of the MKZ are very enjoyable plus it is comfortable. Have comments several times that it feels like sitting in a cockpit. Enjoy being able to perform so many tasks just by talking. Allows you to concentrate on driving vs looking for the control button to push. Previously had enjoyed a heated steering wheel. This car does not have that amenity and quite possibly doesn't need it. The air circulation of heat is very good keeping my hands quite comfortable.

Sallie C

Feb 6, 2014

Great experience buying from Sian Pickett again. Great salesman! Love the online inventory option, was updated and made the shopping experience go faster. Thanks!

Sharon -

Jan 2, 2014

While visiting our son over Christmas we noticed a "light" telling us we had low tire pressure. Your service was excellent, friendly and very helpful with no cost. Just a Merry Christmas. Headed back to Indiana. Son is new to Rapid City and I nice to know there is reliable service for him. Thank you!

dis content in ND..

Dec 22, 2013

My 94 year old father bought a certified pre owned in Oct..turned out the windshield leaked took it in to find it was not under warranty --not a Ford windshield dealership did not disclose this information and would not stand behind it...this took more than 2 months with messages by phone not returned..Black eye--sales person--sales manager and dealership..Guess one should take the advice on the billboard on Omaha __ "Test drive the dealership first ' old man has 12 grandchildren and 27 great grand children all adult age--five have bought new cars (all Fords) but not at Mckie guess they already were aware of this kind of thing...Goodby McKie for me!!!!!!!!!!!!!!!

terry

Oct 17, 2013

I have bought many vechiles at Mckie and had repair work done in the past. great place, very friendly.

majih

Oct 8, 2013

We visited with Tom Anderson about buying a new F150. He showed us 3 styles and we picked an FX4 and are very happy with the speed he got us through and the courtesy he offered. We were able to drive it home Thursday night before the blizzard hit us.

arizona2013

Sep 25, 2013

I AM VERY HAPPY WITH MY NEW PURCHASE, EVERY ONE AT MCKIE FORD WAS VERY NICE AND PERSONAL. TOM ANDERSON MY SALES MAN HAS A HIGH QUALITY IN CUSTOMER SERVICE, HE MADE SURE I PURCHASED EXACTLY WHAT I WANTED. THE FINANCE DEPT. WORKED WITH ME TO MAKE SURE I WAS RIGHT WHERE I NEEDED TO BE. I THANK EVERY ONE AT MCKIE FORD FOR MAKING MY PURCHASE A SUCCESS. AND A SPEACIAL THANK YOU TO TOM ANDERSON WHO MADE MY PURCHASE EVERY THING I WANTED. I WOULD HIGHLY RECOMMEND MCKIE FORD .

jtoole

Sep 3, 2013

ON JULY 29, 2013 I WAS IN RAPID CITY AREA AND FOUND AN URGENT NEED TO HAVE MY NEW 2013 FORD VEHICLE REPAIRED. I DISCOVERED A PROBLEM THAT HAD TO BE TAKEN CARE OF IMMEDIATELY AND COULD NOT DRIVE OUT OF TOWN. I GOT IN LINE AT MCKIE FORD AT 7:30 AM AND WAS TOLD THEY WORKED BY APPOINTMENT ONLY. I EXPLAINED MY SITUATION, I WAS ON THE ROAD AND DID NOT KNOW THIS WAS GOING TO OCCUR. RYAN AGAIN SAID THEY WORK BY APPOINTMENT ONLY AND EVERYONE IN LINE HAD AN APPOINTMENT AND HE COULD NOT HELP ME. I HAD NO OTHER CHOICE BUT GO TO A SERVICE /REPAIR GARAGE AND HAVE MY PROBLEM TAKEN CARE OF. WHEN I GOT HOME MY DEALER CREDITED ME FOR ALL MY COSTS. IF YOU ARE IN THE RAPID CITY AREA AND HAVE A PROBLEM WITH YOUR VEHICLE THAT NEEDS TO BE TAKEN CARE IMMEDIATELY YOU WILL NOT FIND ANY COMPASSION FOR YOUR SITUATION AT MCKIE FORD.

theresar

Sep 1, 2013

Our truck was towed Friday Aug 9 from Keystone,SD, at the end of the Sturgis motorcycle rally we were attending. When we arrived at Mckie ford about 11:30 am, they were having a grill out for the employees and no one knew where our tow truck driver should put the truck down at. We had previously spoke to Ryan B. and told him we lived 600 miles away and was there any way our truck could be looked at that day or on Saturday morning. He said the earliest appointment we could have would be late Monday afternoon. After Ryan was done eating lunch and we finally met him in the service area, we again asked 2 times if there was any way they could check the truck since we lived 600 miles away. No again was the answer. He gave us names of companies we could rent a truck from to haul our motorcycle home with, since we could not stay until probably Tuesday. We rented a truck and drove 600 miles home that day. The very next morning (Saturday) he called that they got ahead and would have our truck done by noon. We would have never left South Dakota, if there had been a chance they were going to work on it. When we returned on Friday Aug 16 after driving 600 miles back, we spoke to John Baskerville (Ryans dad). He said we had already met on the previous Friday. I said no we did not. As we were walking out on Friday Aug 9, he was walking in and said hows it going. I said terrible and kept walking. A good service manager would have asked what he could do to help, he did not. He just could not understand why we were upset. He said well you got your truck done 2 days before it was even scheduled to be looked at. We have never had service like this before. We did not even receive an apology for the inconvenience. The rental and additional gas costs us an extra $1000, because they do not know how to shedule their customers.

DL Birk

Aug 28, 2013

Was not looking for a used truck to buy that day but found it. Overall it was a good time dealing with them, only gave them a good on customer service because I felt kind of like they wanted to sell you the car but that is all that mattered, not real one on one friendly. Also I understand that you buy some as is, but I am sure they knew that the window switch did not work and could have informed me so I would not have put it down, or offered to give me the switch to fix it myself but who would expect to put the window down and have to go find a switch so you could put it back up right away. simple fix for me but what about someone who did not know what to do. I got it back up and still have not gotten it replaced but will. The process is smoth, they stay in contact with you throughout and after the sale. The only pitfall I found was that once the sale was over you were nobody to them and it was almost to the point of arrigant. Would I do business with them again, for the right car yes maybe, at least I know not to expect much other than the sale. Overall quility of the truck real real good, so one little fix on there part would not have hurt them a bit. Did not have service done so did not rate it, but have had service done there in the past and I can pay less and find better service in town rather than deal with that service department not that good needs lots of work. I am going to say yes to would I recommend this dealer to a friend just because you do not have a check for maybe, and I would warn them not to worry about the attitude just look at the quility of the car.

RitaRC

Aug 28, 2013

I have traded and bought there. Its a very nice experience. They are all just super. I like taking my vehicle in to be worked there also. they are very professional and fun to work with. Thank you Mckie Ford.

Marisa

Jul 31, 2013

Mckie Ford's service department did a poor job in finding out what was wrong with my car. They fixed what was part of the problem and did not bother to find out why my car was still driving sluggish. A month later I'm back at another dealership, who takes the time to find out what's wrong, Turns out what was really wrong with my car is what was directly affecting the repair that McKie Ford did. McKie Ford refused to refund me anything for the parts and labor I was charged by the other dealership. My whole experience with them was terrible. I really believe that if I had a man with me when I brought my car in, they would have done a good job.

aejb78

Jul 31, 2013

I brought my vehicle in to McKie Ford, Ryan Baskerville was my service tech, I told him that my check engine light had come on, that my car had made a poping sound and started to drive slugish. I also told him that my vehicle had did the same thing a few months prior and I had taken my vehicle into Black Hills Auto Repair. Ryan said that he would do a diagnosis and fix my vehicle. I got a call to pick my vehicle up, it still seemed to drive sluggish, but I didn't know any better. I was charged around $400+ dollars. About a month later, I hear the same poping sound and my vehicle starts to drive even more sluggish. This time I take it into Sanderson Ford. Sanderson Ford's dealership charged $118.00 an hour. I was in contact with Sanderson Ford and they had replaced the same spark plug that McKie Ford had replaced. Although, my service rep there said after he replaced the blown spark plug he drove the vehicle around and it still seemed sluggish. He continued to do more diagnosis and found that the wiring in the #6 cylinder needed to be repaired. My bill with them was around $380.00 I contacted McKie Ford to discuss getting reimbursed for the labor and parts fee for the spark plug. I spoke with the director of the service department (John Baskerville) who happens to be related to my service rep. He did an "investigation" and found in favor of his company. Go figure. They are a bunch of cheats. MarisaI take

2BoysMom

Jul 16, 2013

Andy Storms is a great salesman. As always we were treated wonderfully by everyone. Look forward to continued great service from McKie Ford.

CJB

Jun 22, 2013

My wife and I are not historically Ford buyers. We wanted to buy American and did not want to support the UAW and/or foreign businesses. We went to the Fathers Day auto show at the civic center to investigate. We met our sales person, Sian Pickett. Sian took all the time necessary to show us the different models and their features. Sian demonstrated his superb knowledge of the product that he sells in a very professional way. There was never any feeling of pressure or being rushed, just total support. We decided on a new F150 pickup and a Lincoln MKT. We are very pleased with our purchases and look forward to a long relationship with McKie Ford. Sian is a model salesperson and is to be commended.

DebraBienert

Jun 22, 2013

Very good experience. The sales staff and the follow-up were both great. They offered us fair pricing, checked us out completely on the vehicles, and introduced us to the service staff as well as others so future experiences are familiar.

Dtraub

Jun 6, 2013

Our experience with Mr Montefort and Mckie was very good , without exception. He was friendly, timely, knowledgeable, and I would purchase a vehicle again from him. A+. Doug and Laurie Traub

BeckyD

May 27, 2013

My experience with McKie Ford and my salesman Sian Pickett was awesome. I was treated with the utmost respect. From the test drive to the paperwork, it all went smoothly and without any issues. I am 46 years old and this is the very first brand new car I have ever purchased. I was hesitant and frightened, but I knew I had done the right thing when I drove my Escape off the lot!!! Thanks Sian and McKie.

Kevin RCSD

May 11, 2013

Our sales rep, Tom Anderson, was thouroughly knowledgable and helpful through the whole test driving and decision process. Tom is a true-to-his-word salesman and very courteous. We'll be back to see Tom on our next vehicle purchase.

smitheh

Apr 1, 2013

Greg (salesman) was very professional and expert. He said he would get me a car, and he did! Everyone was friendly and courteous. Gregsold me a beautiful Ford Fusion; I love it! Greg left no stone unturned to get me into a car! Everyone worked to get me a bank that would work with me. I highly recommend McKie Ford! E H Smith

lleitzke

Mar 19, 2013

When my wife and I stopped by McKie Ford, we were looking for a really good used truck or a new one. Mark Kampfe met us at the door all smiles and ready to help us shop. We looked at a few used Fords and he made a recommendation that with the sales incentives on the new Fords it might not cost us very much more to drive home a brand new one. We test drove a 2013 F-150 and really liked it. Before we new it, we settled on the price difference between the new Ford and the 2004 Chevy truck I traded in. Everyone at McKie Ford did an excellent job in the going through the process of trading trucks. I want to thank Mark for everything during the process. Everyone acted in a very professional matter. Thanks to all of you. Larry

DJK

Jan 30, 2013

The new ford escape, spacious interior, adjustable front seats, tilt and telescoping steering, quality sound system, drives like a higher end SUV.

Mustang953

Jan 28, 2013

I have been dealing with McKie Ford since 1979, when I purchased my first Mustang, and then left for overseas. Since that time I have purchased two VW's (when they had the franchise), an Audi 5000, and several Mustangs, to include a Cobra, as well as an Escort GT. These purchases were all made while stationed here during different periods of time. I purchased a 2011 Mustang from them, and just traded that for a 2013 Ford Taurus SHO. I am completely satisfied with the deal. The car is great and I am enjoying every moment I have reading and becoming familiar with all the electronics. The service department (Ryan B.) and the techs did a great job maintaining my Mustang, and that was one major reason I decided to stay with Ford and McKie.

sdrrt

Sep 25, 2012

We have bought a couple of cars at this dealership, all of them with the same salesperson. The first car we bought, I thought we got a good deal--this was a used car that we specifically asked for, and they called us on when they got it. The second was a new car that we wanted a certain model. When we called, they said they had it, so we went in. When we got there, they said they DID NOT have it at all. They 'found' it for us, but said we had to pay an extra $700 to get it transported here, because they claimed they had to have someone drive it. When we asked where it was coming from, they were very vague, and we wanted the car so we stupidly went along. We got the car delivered with a total of 42 miles on it...so they either turned back the odometer or charged us $700 to drive it less than 30 miles from the nearest dealership. We were not able to pick color or amenities that we would have liked. Also, when we took the car in for one of our 'free' oil changes, they put regular oil in, when the book recommended synthetic, and we ended up losing 5 miles per gallon over that deal, so not even good for the supposedly 'free' oil change. So, understandably, I was a little nervous when we wanted to trade our last purchase in for a model that had all we wanted on it. First the sales man said we could 'order' the car we wanted, no problem, and even no money down (we already had financing arranged). He even took our order. However, the next day another sales man called and said no, we would have to put $500 up front to have the car ordered, and it would be a 90 day wait. They wanted to sell us a car with all the bells and whistles on it, things that we didn't really want, and they were going to pay 'part' or 'all' of our taxes if we bought the more expensive car that they had on the lot instead of ordering what we wanted. My husband spent a day or two haggling with them, then finally DID agree to pay what they wanted for the more expensive vehicle. He wrote down the price they agreed on, and told them to send it to the bank. Well, they did send it to the bank, and it was $1500 MORE than they had agreed on! Even the bank questioned the numbers. At that point, I did a little more research and found the same car at a different dealership about 275 miles away. In fact, it was not even a LITTLE cheaper, it was over $9000 cheaper. We drove out there, got the car with no hassle, and even got an extended service contract and some clear coating on the front end, and still ended up paying less. Meanwhile, I have had no less than 5 friends who have had the same type of experience at McKie in the past 4 months, and they have spread the word. I am not sure if they have a new idea of doing business or if they think we were too stupid to understand how they do business, but I would guess the second option is probably true. From now on, I will be looking around. I would way rather drive a while to get a better deal than to mess with these folks, who think they can do what they want because they are the 'only game in town.' I am serious, they have lost a lot of business over the past several months, just from people I know, one of my friends husband used to be a car salesman, and even he went elsewhere!!!!! He could see through them! My recommendation is to SEARCH THE INTERNET, LOOK AROUND THE STATE AND SURROUNDING AREA. I bet you are going to get a better deal, even if you have to drive. And if you are looking for someone who is GREAT to deal with, check out Vern EideFord in Mitchell.......really top notch!!!1

HappyCamper

May 26, 2012

I found the salesmen at McKie to be helpful, friendly, and most importantly NOT pushy! They were willing to give me informatin on cars, keep me updated on inventory, and test drive many vehicles without the pressure to buy right away.

Dawn22

Feb 25, 2011

I bought a new Lincoln MKZ. The vehicle is loaded with a ton of technology. Ole took over an hour to explain to me the features of the car and to set up my phone and other voice commands with me. Than, about three months after I had the vehicle, he invited me to come back to see what technology I was using and once again explained to me the stuff I wasn't using. Very helpful!