Used Cars for Sale at McLoughlin Chevrolet in Portland, OR

JT

Sep 8, 2016

Took less than an hour and drove away in a beautiful car!

Jose2012

Sep 7, 2016

I bought my car used here at this dealer and that was a pretty smooth experience and very easy, especially since it was my first car that I bought, and since I bought my car here and live a couple of feet away I use the service department. Its been my third trip to the service department and every time has been amazing. Just today I had probably the best service advisor I have dealt with. She took really good care of me and I was in and out in no time.

Gorgeeouslady

Sep 3, 2016

I was treated great at mcloughlin chev!Bruce was great!Thank you!

JR

Sep 2, 2016

This shop has been the absolute worst experience with a mechanic that I have ever had. They destroyed existing parts, installed new parts incorrectly, and lied about work that needed to be done. Their techs are incompetent and their management is condescending and rude. They refuse to pay to get the work they have done incorrectly fixed and expect me to bring my vehicle back to their shop so they can cost me even more money and break more parts. Their service department is literally nothing but a bunch crooks.

Kelly l

Aug 31, 2016

I was recently in for service. I found the facilities clean (always judge a place by the washroom!) and the staff friendly. John O specifically helped me out. He answered my questions and made sure I got the service my vehicle required. All in all, very professional and friendly.

Marieta davis

Aug 30, 2016

This is my second vehicle purchase from Kaveh and I had the same professional and excellent customer service. The Sales Manager was a big help in getting the payment I was looking for

Richard knight

Aug 27, 2016

Hermen was fantastic and Jacob was patient and professional. The best experience I have ever had

Hermen

Aug 26, 2016

The staff was very plesent and easy to deal with. I did not feel as though I was being strong armed in any way. I will be back.

Mike Kniss

Aug 26, 2016

Everyone treated me well and I have been coming here for years. It is a more comfortable experience.

Swami Prem Kavyo

Aug 26, 2016

Great buying experience. Kaveh Kalantari helped us through what should have been a very hard buying experience due to our credit situation and made it a very pleasant and at a very good rate and term. Definitely the man to see.

Tatum

Aug 25, 2016

Eric was great to work with and respected our choices throughout the process.

Carol kempler

Aug 24, 2016

This is the first car I have bought on my own! Everything went well and I was able to by my car, they were nice and helpful.

Charmaine

Aug 23, 2016

The service staff if friendly they have a nice waiting room and I will definitely be a repeat HAPPY customer!

Virginia

Aug 23, 2016

Thanks for the fast and friendly service. The work was awesome.

Tyler

Aug 7, 2016

Very friendly and hands off in the car buy experience.

dlsutt

Jul 29, 2016

Buying from McLoughlin Chevy was a terrific experience. I emailed Ashley, the internet manager, to confirm the car was available, she responded back almost immediately and we set up an appointment. We arrived at the dealership and were immediately greeted by Alex who was super friendly and helpful. We were especially impressed with his knowledge of the purchased Hyundai Genesis which was not only a non-house brand but is not common in the market in general. The vehicle was in exceptional condition and the price was highly competitive. Jacob finalized the paperwork in record time. I have not worked with a better organized dealership and I have worked with many in a lifetime of buying cars. Kudos to the team!!

Elidia

Jul 22, 2016

Very friendly! It was great, compared to other dealerships! Kaveh and Jacob made it very comfortable.

Tim Prothe

Jul 21, 2016

personable and friendly.this is all that you get i dont write reviews.

B

Jul 19, 2016

Great experience nice understanding non pressure salesman. Love my new red vehicle

Kg

Jul 19, 2016

Both Kaveh and Homg fantastic. Experience very different than other dealers.

Michelle

Jul 19, 2016

Quick and courteous service, clean and comfortable

09marcia

Jul 19, 2016

I took my husbands Z06 Corvette in for service and they took care of it and even replaced the water pump that we didn't know was leaking great job

Tasha

Jul 9, 2016

We found a great deal on a 2012 Chrysler 300. Thank you Byron, for making our process easy and hassle-free.

Imogene

Jul 8, 2016

Eric Weiller was very easy to work with. He answered my questions and was not pushy.

Jason Bain

Jul 8, 2016

Good overall experience, would do it again. Bruce Lee took good care of me from start to finish!

Johnspl

Jul 8, 2016

Thanks Bruce it's been fun! I would definitely recommend!

PembertonMom

Jul 8, 2016

I truly enjoyed my experience with purchasing my husband a truck for his birthday! Eve was a great salesman. He was not pushy like many salesmen. He answered all my questions thoroughly. I also enjoyed paperwork with Jacob. It was not stressful or overwhelming, which has been the case in the past at other dealerships. I would definitely purchase here again,

Ron Bell

Jul 7, 2016

Hermen and Bruce Lee did a great job, fast and easy "cake walk"!

Jessica & Zachary!

Jul 1, 2016

Bruce Lee and Jacob made this car buying experience really easy and free of pressure! Thanks for being so patient and authentic with us!

david

Jun 29, 2016

Sheri is always smiling, courteous, and bringing a positive attitude with her deliveries. She's always putting parts in correct areas and taking back the returns and signing them off before being asked to.

Phyllis Sines

Jun 29, 2016

All good. I walked in just to here the truck run and walked out with a new car. Dillon was very knowledgeable and Hong explained everything well.

Amanda B.

Jun 28, 2016

I took my car in for a well-needed service and the staff was very friendly. They gave me a loaner car (a very nice 2016 vs my 2002) while they fixed some things on my car. Maggie kept me informed throughout the process. Every time I was at the dealership, everyone was really nice and attentive. :)

Dean Scruton Sr

Jun 27, 2016

Sheri and Betsy as well as Steve and Jeff are some of the greatest people to work with down at Mcloughlin Chevrolet. Each time I call to order parts they all are very eager to help me with my orders. Thank you everyone. I cant say enough about them THEY ARE GREAT.

Devin

Jun 26, 2016

Bruce Lee and staff were very helpful and made this a easy pleasant experience for buying a car. Will be back for all car buying needs.

Viola Reynolds

Jun 23, 2016

Was very good experience friendly and over all everyone was of great help. Jacob, Alex and Herman did great!

Car buying!!

Jun 22, 2016

Omg Herman was the best sales asssioate I have ever gone threw his patience with finding me a car with my style color gas officent was amazing I have a Chevy sonic with 7 miles. Come and buy your car here best place evvvveeeerrrrrrr seriously!!!!!!!!!!!!!!!!!

William barber

Jun 22, 2016

Alex was an excellent guy he was knowledgable wasn't pushy he was calm treated us with respect and knew everything about the car! Very trust worthy! He knew everything!

Angie Craig

Jun 20, 2016

I would highly recommend this dealership, and the incredible service team that assisted me. I worked with Maggie mostly, and she was very thorough and courteous, even went out of her way to get me a loner vehicle when there was a mix up with my appointment time. I also briefly worked with Brett, who was equally as friendly and helpful, making my experience much better than you'd expect a typical vehicle service appointment to be. I will definitely continue to do business at this dealership, and will continue to use Maggie as my Service Manager.

Brandon Clark

Jun 18, 2016

This is our second car purchased here. I can't say enough good things about the staff and the buying experience. Kaveh is a true professional and excellent to work with.

Kailak

Jun 18, 2016

Super fast, easy buying process. We would def. recommend buying from here.

NarissaPDX

Jun 17, 2016

This was my first car purchase from a dealership and I'm extremely happy with the service that McLoughlin Chevrolet showed me. The service that Alex, Kurt & Matt showed me was above and beyond what I thought I would receive walking in. Thank you guys so much for your help!

Hep

Jun 16, 2016

I highly recommend their customer service satifaction is bar none best in the business Bruce and Steve and Candy and Ana did awesome!

Jay Leigh

Jun 16, 2016

These guys were so helpful and friendly. Alex went out of his way to take extra good care of me.. Even though I was in a hurry, he was super helpful and patient. HIGHLY RECOMMENDED!

Newjeep

Jun 16, 2016

Quick and easy transaction. Price from USAA was used with good rates.

Cody

Jun 15, 2016

The salesperson was very personable and helpful. Overall a good experience for buying my first car from a dealership.

Darrin Little

Jun 15, 2016

My was easy. Came to look at Chevys and dodge was where I wanted to be price range. My expierance was great quick and easy. Eric was friendly and great to deal with. I would recommend dealership to my friends good job

George and Leslye Johnson

Jun 15, 2016

Friendly and helpful. Honest discussion and advice. No pressure. No problems. Highly recommended.

Janessa Haluapo

Jun 15, 2016

The staff was great and very helpful! Will definitely come back for my next vehicle.

Sean

Jun 15, 2016

While buying a vehicle can sometimes be a stressful experience, we found both the negotiations and the personality of our salesman to be exemplary.

Car experience

Jun 14, 2016

It's the only place I come to buy a car, I have bought the last three here!

Swamp1

Jun 9, 2016

My service manager, Don Cohen, did a great job of scheduling, servicing, and observing the expected wait time for my 2015 Tahoe. Felt very confident that my vehicle was well cared for. He even scheduled my next service appointment. I will definitely be back.

john1940

Jun 8, 2016

I called the dealership today to make an appointment to have my Chevrolet Silverado serviced under the new vehicle 2 year free service plan.They were able to make an appointment for service within 1 hour of my telephone call.Service was provided within 1 hour of arrival.I was very satisfied with the service and staff at the dealership.

Rankle6195

Jun 6, 2016

First time customer and very disappointed with the level of service. Only point in my experience where they were nice was at the end when they were asking/telling me to give them a great review. Same thing happened when I purchased my vehicle here. They basically told me to give them all top ratings. If you have to tell your customers to rate you high at the end of a transaction then there is something drastically wrong.

First time car buyer

Jun 4, 2016

Experience was interesting felt pressured at first but was able to take my time to do some research second time around did not feel as pressured. During initial contact I was able to look at different options as they Looked through their online directory. Currently waiting to sign contract for purchase.

Janice C

Jun 2, 2016

I appreciated the professionalism and the helpfulness of each of the staff. There was no pressure to buy, and the price was excellent. The training on the Spark was also quite useful.

Campbell

May 22, 2016

We really enjoyed doing business here at McLoughlin Cheverolet in the purchase of our car with Alex mora and Kurt Reader. Would recommend to family and friends !

sonyalee12

May 20, 2016

A little over a year ago I purchased a 2014 Chevrolet Cruz with all the warranties you can imagine. At the time I was told, keep the car for a year, come back in and we can take it back for what you paid (silly me) and with all the warranties we can get you into something else with lower payments. Okay, that's what I did. Called them yesterday and I was told my car is worth 10,000 less than what I paid and there was nothing that could be done. Talked to them numerous times, they said look at this car etc. I did and by the end of the conversation it was a waste of time, the finance person lied to me when I bought the car ( with the warranties on this you have a down payment on your next car, come back). The sales people are nice, they will rush you into a vehicle, tell you anything and then when it comes time to pony up - suddenly your new car is worth crap and you are stuck in a vehicle with higher payments, broken promises and no way out. Granted this may not be dealer specific, but I trusted them. Guess they are like all the rest. Don't be fooled.

Zfred3691

May 20, 2016

Alex was awesome. He worked around my poor credit and found everything I was looking for in a vehicle. I actually got a better car than I came in for. Expecting a lemon with my credit status, but walked out like a baller!!!

Hargrave Family

May 16, 2016

Kevah demonstrated outstanding customer service and salesmanship. He was upfront and honest and helped our family get the vehicle we wanted and a deal we were happy with. There were no hidden charges, pushy or aggressive sales, and I feel he understood what we needed and made sure our needs were met while making the sale. Kevah even made sure our kids were happy and had a snack and drink during the process which is not always easy as they are 3 and 5. Very professional and personable at the same time. We have already reccomended him to our friends and will continue to do so. We will be back when mama needs a new car!

quailman96

May 16, 2016

Dealership was honest and straightforward. No sales gimmicks or hours of negotiations. I was able to test drive the car and take it home. I showed it to my family, and brought them back to choose a different car. No questions asked, they attempted to meet our numerous needs.

M_mlambert

May 15, 2016

We work with Kaveh Kalantari and he made sure we got the best deal. He was very knowledgeable and made the process fast and easy.

douda13

May 14, 2016

Great car buying experience. Keveh was a pleasure to work with. Made my purchase from out of state so had to rely on his honesty and integrity as to the condition of the vehicle and its history. Kaveh was able to answer all my questions and was straightforward and not pushy or rude. Been shopping for awhile so I have lots of stereotypes to compare too. Kaveh also picked me up at the airport which was a big help too. Would definitely recommend recommend this dealership.

anw

May 11, 2016

Good service, they were helpful and patient. Helped me find the right car and they had a good selection to choose from. Overall good service and we were happy

pacificnwgolfer

May 11, 2016

Recently purchased a 2015 Chevy Silverado from Katie and couldn't be happier with my purchase. Katie was great in assisting with the search and paperwork, non pressured which made me comfortable in knowing I was dealing with someone who was sincere. I would highly recommend anyone to see Katie if your looking for someone who will make you feel relaxed and comfortable with your purchase. The staff even stayed late to ensure my truck was detailed and ready to go.

Mike

Apr 27, 2016

I drove about 2 hours to McLoughlin because of good used-car prices I saw online. Although the vehicle I came to see didn't turn out to be what I wanted, there was a different used car in their inventory that ended up being the one for me. Kaveh was a pleasure to work with and I highly recommend him.

Raenel

Apr 27, 2016

Toby stepped in to take care of my service request since Don was on vacation. I am always very happy with their service since I purchased my car from them.

This is it

Apr 25, 2016

Very friendly, professional and helpful. Would recommend and may be back next time I purchase a vehicle Kaveh was a very respectable guy and very nice and helpful. Got me a good car at a good price

Amr.Elzagh

Apr 18, 2016

LIoyed and all the services team has always been very helpful and on top of their game , I have corvette z51 3lt which i feel extremely secure and comfortable under their hands .I would highly recommend the dealer along with Loyed and his teamP.S Thank you Don , and the lady's who in the reception every time I go there and take care of my billLove you guys and looking forward to next time i see you " Hopefully just regular Maintenance " :)RegardsAmr

BAD DEAL

Apr 1, 2016

THE SALES MAN WAS HELPFULL, DID A NICE JOB TRING TO FIND ME A CAR/ PICKUP. THE NEXT DAY I WANTED TO RETURN THE CAR AND BUY A PICK-UP. LIKE I WAS GOING TO DO WHEN I WENT THERE.. AND THEY WOULD NOT WORK WITH ME.. NOW I'M STUCK IN A CAR I DON'T WANT AND A PAYMENT I CAN'T AFFORD. I WAS NEVER OFFERED A TEST DRIVE?? FIRST TIME I DROVE THE CAMARO WAS AFTER SIGNING THE PAPER WORK.. I DO NOT WANT THIS CAMARO AND THEY WON'T WORK WITH ME....I'M SURE IT'S JUST A MATTER OF PAPER WORK GUESS THEIR TOO BUSY...

D & B

Mar 24, 2016

AMAZING people who work for McLoughlin Chevrolet. I have to say from the Internet sales gal Ashley to the gal who wrapped up our sale, Rene and others the buying experience I had was by far the best in my life. Everyone was very knowledgeable and no pressure at all. I called told them what I was looking for they picked all the ones on their lot I liked to be in front of the dealership as soon as I arrived. Test drove and picked a car and out of there with paper work signed in no time flat! I have recommended THIS dealership to all my friends and you will do the same when you buy your car there. Ask for these two gals. You will be glad you did. LOVE my new car!

S.welborn

Mar 20, 2016

Went in to look at a 2015 ram 3500, had looked at several at other dealers in Milwaukie. This one was the cleanest and the price was more then fair. The whole sales process was very smooth and there was no pushing, they really do care about the customer.

Truckguy

Mar 19, 2016

My family had the pleasure of working with Renee once before and we were lucky enough to work with her again. I'm a picky guy and was looking for a very specific truck. Both Renee as well as the Internet gal, Ashley, went above and beyond to make sure I got what I wanted. The sales manager, Kurt, even came out to make sure I was happy with my deal. My truck is perfect and hauls my trailer perfectly. I will be referring people to McLoughlin Chevrolet for their vehicle needs.

Truckguy

Mar 19, 2016

My family had the pleasure of working with Renee once before and we were lucky enough to work with her again. I'm a picky guy and was looking for a very specific truck. Both Renee as well as the Internet gal, Ashley, went above and beyond to make sure I got what I wanted. The sales manager, Kurt, even came out to make sure I was happy with my deal. My truck is perfect and hauls my trailer perfectly. I will be referring people to McLoughlin Chevrolet for their vehicle needs.

corychump

Mar 15, 2016

Is this a new take on the Bait and Switch routine? Bait and Switch Up-sell on an order?Maybe it is a new way for a dealer to get allocation when they cannot order a vehicle.Think a used car bait and switch is bad? Imagine being lied to and strung along for 2 months on an ordered vehicle!Remember folks... you can only order through the dealership. Dealerships do not like ordering. If they can get you to walk away from your order after it arrives, they make more money (if it is a popular vehicle)The Players:Kurt is the general manager, Dillon is the salesman "good cop', Bret is the sales manager "bad cop'" ------------Synopsis------------Background: I look like a stupid chump to car dealers. Always have it is an illness called stupidchumpitus.1. I order a specific truck from McLoughlin Chevy with a specific configuration at an agreed upon price.2. The general manager adds the most useless and expensive package (7k) available that only appeals to guys half my age3. This is declared to be a mistake in ordering4. I call in over 25 times in the next 2 months trying to get it changed. It never does5. >>>The general manager says I wont have to pay for the package<<<<6. The truck comes with the garish overpriced package installed.7. >>>>The general manager says I wont have to pay for it<<<<8. The general manager goes back on his promise and wants me to pay 3,000 more than we agreed to. I have waited 2 months and he says I will have to order again. (If I wanted this package, that would be a great deal.... but I didn't. why should I pay for the dealership's mistake?"He blames the owners for this... If the owners have THAT kind of control, they don't trust the general manager.I have proof of all of this in phone records and texts from the salesman ------An Initial Thought----------It has been said that decency is returning a lost wallet to its owner but integrity is returning that wallet when it has 20 crisp 100 dollar notes in it. For sure I know they have no integrity. This truck is that fat wallet.---------The Saga of the Chevy Colorado Diesel-------++ # and * are notes explained below.January 2:My wife hates haggling so she said we should go through the Costco program. I call them and get an e-mail directing us to McLoughlin Chevrolet.January 4:We meet with a salesman (no longer with the company) and give him the exact order. The sales manager said they no longer do Costco ++ but will honor $250 below invoice #. Invoice happens to be a known amount #* (it can easily be found through various services on the internet). We verify this amount with the salesman and the general manager enters our order in the GM system and gives us the printout. I know what the invoice is (within $200) for this truck but the general manager insists he does not know it until the vehicle is invoiced* (Dealerships know invoice pricing and so does any 12 year old with access to the internet)January 5: I check the printout for accuracy and find that a $7000 package has been added on.January 6: I call the salesman frantically asking them to fix the order (He says he will check into it)Over the next month I call the dealership over 16 times and even talk to the general manager. I am promised over and over again that the expensive package will be or has been removed.One time they told me the general manager was with the system rep fixing the system and they would fix my order. I call in early February and am told the $7000 package has been removed from the order in the GM system. After a month of stress, I am relievedFebruary 8: I discover the ColoradoFans forums and learn there is a chat on the Chevy website. I chat with Chevy and find the $7000 package is still on there. Panicked, I call in to the dealership an am told that it is removed on their end and it takes a while for it to be reflected at GM (I happen to be a tech guy and know this is unlikely. Maybe in the 70's and 80's with batch processing but not anymore).>>>The Good Cop<<<Finally I call in trying to place a new order, so I can cancel the bad one. I get Dillon who "really tries to help." He tells me that I already have an order and cannot order again. He actually returns my calls... the former salesman and the general manager never did. I had to learn their work schedule to reach them. He tells me that the general manager will not charge me for the $7000 package if it gets added on in production. This does not remove my stress at all. A dealership will not take a loss like this. ++I chat weekly with the Chevy side checking to see if the package has been removed.The truck gets its TPW with the package still on. The truck gets produced with the package still on!March 8: The truck makes it to the dealer. I have text exchanges with the salesman that the general manager with honor the initially agreed price of what I ordered.* I make sure that these are saved.They say they will not install the package which is dealer installed, and I say that is ok*. I don't like the look of it anyway but I need this truck since we are down to one car. Further discussion at the dealership leads to them installing the entire package because they need to legally.*>>The Bad Cop<<<I am told to meet with the general manager on Saturday March 12. He is a "good gm and he will take care of me". The night before I am to meet with the general manager, I get a call from "the new sales manager" (The guy I bought from and was meeting is his boss) saying they will not sell the truck at this price!* He says he will replace it with one from another dealer. There is a reason we ordered this truck in January (other than thinking we could avoid the hassle of haggling). It is nowhere to be found. I tell him I am keeping my morning meeting with the general manager.I meet with the general manager. He says he will sell it to me for 3k more than I agreed on the package I ordered. He then produces an invoice # from another truck similar to mine to show me that "invoice is a lot more than I think". This is part of a new argument. We did not actually agree on a price because the truck was not yet invoiced# when we ordered it. After removing every option on that invoice that I did not order he found that I was dead on. Actually I was being generous. I offered the conquest cash to defray the cost of HIS "mistake" a bit. I even offered my services to fix some risk associated with their website to help make up the difference. He said he would talk to the owners. If you are the general manager who do you talk to behind the curtain?March 14: They will not honor any promise they made. I only wanted to order and pay for a vehicle in good faith!------------Finally-----------What was a straight forward ordering process ended up being a nightmare even though I did everything right. If I had ended up with this truck, it wont be the truck I wanted and I will have spent way more in stress and time than that package is worth >>>even if I did want it.<<<--------------------A Possibility-----------My working hypothesis is this: They have reduced availability for a vehicle. When a nice seeming customer walks in wanting to order a highly popular yet constrained vehicle*++ at a low price it is like finding a fat wallet on the street.They add an expensive package to that vehicle when it is ordered knowing most people wont check. If they do they can play the technology "does not work" card.They pretend like invoice price is a special thing that nobody knows until the vehicle is invoiced.The vehicle arrives and they give the customer a special deal to make up for the mistake of adding a horribly overpriced package.They would generally get two responses1. The customer walks away letting them sell a vehicle >>for a lot more<<<2. The customer buys it and they get more than the lousy hold backs that invoice -250 leaves them with.The customer is their new allocation source!Win! Everything they told me could be true (I am sure Kurt or Meghan will respond saying that). Even so, if they had real integrity, they would have swallowed the loss created by THEIR own mistake. A mistake their customer tried to correct REPEATEDLY and spent no small amount of time and stress on.Either that or they are simply sadistic or grossly incompetent Notes:*A general manager does not get where he is by not knowing the ordering process, the invoice cost, what his underlings are doing. He or she gets there by being a very effective salesman who can mentor the sales force. Effective salesmen will play every angle to get the dealership the most income for the dealership.# Invoice price is actually a real price. It is not a number that the general manager or salesman gets to create. It is a price. Any offer of invoice -$x is actually a price. Just because they think you don't know that number does not make it any less of a number. Did you know, Invoice is actually a dollar amount? ++ The horribly broken allocation system gives a dealer a specific number of vehicles from the factory based on sales figures and size. Popular models are often constrained early in the year. They can be marked up well past MSRP.Orders of popular (constrained) vehicles for customers, especially through programs like Costco hurt the bottom line. Constrained vehicles are the dealership equivalent of the "fat wallet"

larryg

Feb 4, 2016

Brett is awesome! He went out of his way to make sure we were happy with our Toyota hybrid purchase. His willingness to quickly solve a minor issue made our buying experience top notch. Great team and thanks to them we have a great car.

Becki

Jan 29, 2016

Had my car service and John Orlowski was great. He took the time to address all of my concerns and provided me with timely details. My car was done in record time!

unhappycust123

Jan 18, 2016

My experience at McLoughlin Chevy included every negative stereotype you hear about a used car dealership. Left feeling dirty.My Story: Negotiated a price on a used vehicle. Shook hands on it. Declined warranty. Went to do paperwork. Warranty was on the contract for $2750 - after I declined. Price was $1000 more than we shook hands on.I believe that Matt (Finance Guy)/Dillon (Sales Guy) were trying to rip me off.Had to go back a day later and sign a new contract. No apologies or anything like that.

Michele

Dec 30, 2015

I bought my car there in March and it was an easy pleasant experience! Was taken care of quickly and also happy with the Service area. My only small caveat being that when I went to test drive my new 6 speed manual transmission car I was questioned more than I thought necessary about my ability to drive a stick. If a woman is specifically asking to test drive a manual transmission it's because they most likely know how and are looking for that. The guy was mollified easily when I was able to drive it easily and I was patient about it but maybe take us at our word we know how! Otherwise, it was awesome!

Charles& Eileen

Nov 18, 2015

Jeff and all the Staff at the Dealership was great Had Our Back Great Job Have sent 10 Friends over Jeff is the Best he took great care with us and My Wife her new Car I always say Happy Wife Happy Life and home Thank again great deal Charles & Eileen PS I still say that the Banana nut cakes were great

juliette

Nov 15, 2015

jeff, james, and chris have been truly friendly and supportive throughout buying my first car. i felt totally taken care of and appreciate their genuine desire to make this process smooth and successful.

Chrisvette

Oct 23, 2015

JUST A WEEK AGO I WROTE A GLOWING REVIEW OF MCLOUGHLIN CHEVY. I WENT IN AGAIN TO REPLACE MY KEY FOB. EVEN THOUGH MY CORVETTE WAS MOR COMPLICATED AND TIME CONSUMING THAN MOST CARS, THEY AGAIN REFUSED ANY PAYMENT. AGAIN!! DON COHEN IS MY HERO! AND, DON, YOU ALWAYS CALL ME "YOUNG MAN"....I'M ACTUALLY 68 YEARS OLD BUT THANKS FOR THE COMPLIMENT.CHRIS ALLLEN FROM OREGON CITY

rpo

Oct 22, 2015

Service writer Jeremy originally fixed the problems on my 98 Corvette. I called him about a week later , as I was still hearing a noise in the front end. He said bring it in Oct 22 8am. I did and while waiting had a delicious cup of hot chocolate/donut. The problem was solved quickly and I was back on the road within a half hour of my arrival. Thanks Jeremy, a job well done, and very professional/ Jeremy really knows cars and is extremely personable and professional. Thanks again greg bacon Portland,ore

Chrisvette

Oct 19, 2015

I'd like to preface this review with the fact that I have terminal lung cancer. I went to Mcloughlin Chevrolet with a minor problem with my Corvette. Of course, being a Corvette the repair cost could have been extensive. Any amount would have been fine with me. I LOVE my 'Vette!!!!. When I tried to pay my expected bill which I expected to be at least a couple hundred bucks. DON COHEN, the service advisor and BRETT, the service technician refused to accept any payment. I'd like to thank them both for their compassion, kindness and professionalism. I will recommend this dealership to all my friends and associates. This has really given me hope in all American enterprise again. Hard to find in the last decade or so. Thanks you, Chris Allen fro Oregon City. Wish I could afford a C7 Stingray though :)

jerry and bea

Sep 29, 2015

we just bought a new Chevrolet Lt/RS, we love it, the entire crew was more then helpful, they did everything to make it possible for me to get the new car I wanted. we would recommend them to everyone. we just want to thank everyone.

Sunrise

Jul 10, 2015

I loved that I was help to start my shopping experience on-line. You knew I was on my way to come out and test drive, no need to walk through the lot to look at cars. You knew why i was coming and what I wanted to test drive. You were knowledgeable and friendly. No haggling required and no negotiations necessary. I was pre-approved through my credit union which you had access to which i really appreciated. It took some time for the papers to be prepared but the care was cleaned and prepared while we waited. We were offered cold water on such a warm day and that was greatly appreciated. Thank you for being open over the 4th, and thank you for the wonderful service. I love my care and enjoy driving it. Just read what you sign as initially the wrong lien holder had been typed onto the paperwork. Easy mistake to make i am sure, just ready what you are signing.

kaceyellis

Jun 11, 2015

Today I took my car into McLoughlin Chevy - Dean was absolutely phenomenal :) But to be honest, I didnt expect anything less. I bought my first car at Mcloughlin when I first moved to Oregon, 17 years ago when I had no money to put down.. and they took a chance on me - and Ive since bought 4 cars from them. I wont buy from anyone else. They have always done the very best for me - never steered me wrong and have taken excellent care of me. Their establishment is clean and bright and friendly and cheerful and honest and I have recommended them time and time again to friends and will continue to do so. And Dean's care of me and my car today just shows once again I am not wrong to trust them - he went above and beyond and clean and detailed my car before giving it back to me :) They are THE best! :))

Kmadeza

Jun 11, 2015

I had a recall on my car brake lamps. He did an amazing job at fixing it all. Dean Scruton Sr made my day and definitely won my business. Highly recommend this gentlemen and his service department. Thank you much!!

MirandaE7

May 15, 2015

Don just argued and hung up on us, but after getting to deal with someone else, Lloyd, we were actually helped and everything was sorted out.

Kandi

Apr 24, 2015

We took our 2011 convertible Camaro in for an oil change it was there 5 hours and came back with an extra 30 miles on it. We told management at the dealership and they basically told us we were lying. They had a thing on tv about this stuff happening but who would of thought our local dealer would let this kind of stuff happen.

Don & Mary Lewallen

Apr 22, 2015

Very nice dealership, great salesperson with no high pressure. Answered all of our questions to our satisfaction. We highly recommend this dealership and highly recommend Jeff Reese as a salesperson.

Kim

Apr 20, 2015

Great experience from start to finish. I will be referring all my friends & family!!I love my new car & all at McLoughlin!!!Thank you & will see you when I get my vehicle serviced there.

Jenelle

Mar 7, 2015

They had me in & out so I was able to make it to work in time. Jeff had everything together, he was helpful and didn't play any games. My fastest car buying experience in history. 2015 Chevy Malibu

Ruth

Feb 26, 2015

I have boughten five new cars in my life and Kaveh Kalaktari was the most polite and professional salesperson that my husband and I have ever had. Darin Grant was also VERY helpful and answered all my questions. It was a pleasure to do business at Mcloughlin Chevrolet. Thank you!

Becki

Feb 25, 2015

Carol was great! Gave me and my car excellent service. The service team at McLoughlin Chevrolet have taken excellent care of my car since I moved to this area and it just gets better! It's nice to know I can trust my car to McLoughlin Chevrolet.

Dianna E

Feb 8, 2015

I absolutely loathe car shopping. It's like a trip to the dentist for me. I hate feeling pressured and the overload of phone calls and emails when you leave the dealership while you are trying to decide if you want the car or not. Eric Weiller changed all of this for me!! He was very personable which made looking at cars virtually painless. He really listened to me when I told him what I wanted in a car and matched me up perfectly. He helped above and beyond with the different options one has when buying a car. I am so happy with my new 2013 Chevrolet Impala and to top it off, we shared a chocolate bar while signing the papers. It was an enjoyable experience. If you need a new or used car, you must go see Eric Weiller he will help you find the perfect automobile just for you.

aliciachavez2189.acatgmail.com

Jan 22, 2015

Just bought a "Like New" Chevy Malibu, and I am in love!!!! Jeff Reese was super amazing and super friendly to work with. He made what is usually a stressful experience into a wonderful easy going experience. My husband and I test drove the Malibu and knew it was the one and 2 offers later it was ours! We couldnt be more happier, Jeff really took the time to explain in detail about the features of the car and got us comfortable. we were in and out in less than 2 hours, it truly was awesome!! We will definitely recommend anyone who is looking to purchase a car to come here because we know Jeff will get them what theyre looking for at a great price! -Alicia Chavez

Mike

Dec 25, 2014

Very busy with business travel lately using my 2013 Silverado 3500 Duramax pulling an RV. Home for only 2 days before off traveling again and needed an oil change badly. Called Don at McLoughlin Chevrolet at 8am on Christmas eve to inquire about scheduling service. Much to my delight, Don had me come in that very morning. His team performed an oil change and fuel filter change. McLoughlin has a quiet room with several desks that are available to customers in the service waiting room. I set up my laptop and completed several tasks while waiting. The bill for the service was reasonable, as usual at McLoughlin. I've purchased vehicles at this dealership and have used McLoughlin Chevrolet and Don (as my service adviser) for years. They have provided me with consistently high quality service and always at reasonable rates. Several times they have surprised me with the magic they seem to work when untangling problems that I or third party after-market shops have created while working on the truck.

sonyalee

Dec 19, 2014

I bought my personal car two months ago, a Chevrolet Cruz - and then went back two weeks ago to help get my son out of his vehicle. They worked with me and even though the payment wasn't what I wanted or my son wanted we knew that we could go back later and trade it in to get a better payment. At that time the customer service I received from Jeff Woods, Darrin and Jason (and you too Brian) was great just like the previous experience. BUT I got a call tonight from Darrin saying they had found a better deal for me and had managed to lower the payment on my Son's Cruz by $40.00 a month. It's a week before Christmas and two weeks after the purchase and they still were working on getting me what I wanted. Now that's a miracle! Thank you so much and trust me I've never received or experienced this kind of service at any dealership and even now - it feels too good to be true, but I know they have it figured out. You don't have to beat people up, belittle them or make false promises to sell cars. The best way to succeed is with honesty, respect and having your customer be your first priority. McLoughlin Chevrolet is my only choice for a dealership.

Ed T

Oct 29, 2014

The general sales manager Samual Miller and my salesman Kaveh Kalantari were outstanding in every area . It was my best truck purchase experience ever and I've bought many trucks and cars over the years . I will definitely be buying my next vehicle from them . Sam promised and delivered with no games,was straight forward and knowledgable . Kaveh was also very helpful and thoughtful ,also he knows Trucks ! The finance manager that assisted me in finalizing the deal was very nice also . It was a pleasure doing business with McLoughlin Chevrolet and will highly recommend them to friends and family .

felicia28

Sep 11, 2014

I took my car to McLoughlin Chevrolet to replace my ignition due to the GM recall. Upon receiving my car, there was a new issue with the shifter - which they will be taking care of for me. Thank you!

David

Aug 27, 2014

I wrote the review below titled "The Worse". When I wrote the review I was emotional about the situation and reacted too quickly. Cars.com will not let me take down that review and suggested I write a new one. So here it is. I sincerely believe I had not communicated my complaint well enough to the dealership initially. Once they understood how frustrated I really was they stepped to the plate to make things right. I completely misunderstood this dealership and have a much greater appreciation for them. They really are good guys and will take care of customers with problems after the sale, which is one of the most important attributes a sales company can have.

davedahl

Jul 30, 2014

One good way to judge a business, especially a dealership, is how they take of the customer after the sale. They do great. Good people here.

David

Jul 29, 2014

Purchased an 2006 Jeep Liberty 07/05. On 07/08 the check engine light came on. I coded the check engine light through the vehicles com port and it read general misfire and misfire on cylinder 1. I cleared the code (mistake). Took car in, service advised they could tell what went wrong for I had cleared the codes. They said to bring it back if the light came back on. Which it did approx. a week later. Took it back in, after two or three days of their service department fussing with it, they finally let us know that the valves where not sealing. Quoted me $2800.00 for the repairs. I explained to them that the problem showed up only 2 days after we drove it off the lot and I expected them to take care of it. It took them another two or three days to figure out that they would NOT stand behind the car they just sold me and that I was on my own. A simple compression test on the cylinders would have shown that the valves were not sealing. This seems pretty basic to me, to check the motor for compression. It is obvious that type of testing is NOT being done on the used cars they put to market. That alone is bad enough. But then to have them just simply turn their backs on a customer that just spent 10k there should be alarming to any potential customer thinking about shopping there.

Sam Johnson

Jul 23, 2014

I purchased a 2014 Chevy Sonic LTZ from McLoughlin Chevrolet. I have bought many cars from many dearlerships over the years and I have to say that this purchase was the best experience I have ever had. The staff was professional, efficient and exceeded all my expectations by delivering exceptional customer service. I am greatful to the staff in getting me the best deal possible for the vehicle price and financing. Thank you for taking care of the Military Service Members that walk through your doors looking for a vehicle.

Bowtie Daddy

Jul 20, 2014

I had my Chevy truck at another Chevy dealer in SE Portland, it was towed there upon a friends request and after a week and a half not only had it not been repaired but I'm not sure it had even been looked at, I called Mcloughlin Chevy and asked to speak to the manager, I was transferred to Will Wahlin, I explained to him my situation and he set up a tow to his dealership. I was provided a car to drive which was much appreciated. That SAME DAY I was called by the service manager to tell me that an ignition issue was my problem and that it could be repaired that same day. I agreed but explained that I could not pick it up until the following day and he assured me that was ok. The following day I drove MY truck home! What service!!! In my opinion Will went above and beyond and far exceeded my expectations. I will now be taking all my service work to McLoughlin Chevy, you've made a customer for life! Thanks for the GREAT SERVICE! And thanks to to the tech Jeff I believe his name was for the prompt attention and the quick diagnosis and repair !! Five Star experience!!!

Helen Bloemen

Jun 15, 2014

My 2013 spark air conditioner and software was recalled. The appointments were set up in a timely manner, the repairs were done quickly and well. I am very happy with both the service and the repairs. Thank you

Rhea Lemly

Jun 12, 2014

I will say their the best because of the new people at the mcloughlin chevy, I bought a 2013 chevy cruze last year which is in recalled this year and mcloughlin chevy help us to get a new one just like the older one i have the same everything the only differences is the year and color.i love love love chevy. Thank you mcloughlin chevy stuffs.

sheridan brenton

Jun 11, 2014

I bought my camaro at this dealership. I have to say I have been amazed how good the service is. I have never had a problem bringing it in for oil changes or anything. I have been working with a employees named Sam and he is wonderful. I found out my trunk and hood were off allinment and they fixed it under warrenty. I recommend this dealership to anybody. I got the best price on my car and I have looked and even after almost 6 months and the price I got it for nobody can come close. Great place Thank you.

Gerry Winfield

May 22, 2014

I became familiar with McLoughlin Chevrolet through their service department. Mr. Dave Scharringhausen-The Red Team Manager did an excellent job of making sure my car was well serviced. I decided one day to visit McLoughlin Chevrolet to check out the new cars. Upon my arrival I met Mr. Joey Soksoda, the Sales Associate, a very warm and cheerful man. He asked me could he assist me in finding a car. I related to Joey that I was leasing a very basic 2012 Chevrolet Equinox. I told Joey that I wanted a V6 engine, front wheel drive and a rear camera. Joey took me for a test drive and pointed out the upgraded features of the car. Joey said that I don't have this particular car on the lot, but I can get this car for you. I went home and talked to my wife and the next day we both came back to see Joey. My wife wanted a sunroof and a few extra features. Joey then introduced me to Mr. Sam Miller, the General Manager, a soft spoken, very articulate well dressed gentleman. Mr. Sam Miller was able to work the leasing agreement. I received my car in a couple of days, as it had to be driven from Puyallup, WA. We are very pleased with our Crystal Red Metallic Tintcoat 2014 Chevrolet Equinox 1LT. This was the best and most wonderful experience we've had in purchasing a car.

Mark

May 2, 2014

My name is Mark and I live in Gladstone, Oregon.I ended up purchasing a 2013 Chevy Impala to try and save gas but within one evening found that I could not get by without having a truck and much needed space to hall wood and other furniture that I often work on. I had traded in a 2005 Chevy Suburban. I took the Impala back the next morning. The salesman Joey, Eric and Sam the manager tried to help me find another vehicle that would better suit my needs and budget but I could not settle on the truck that I was looking at. Long story short, Sam the manager bent over backwards to help and reversed the deal. When I can find a vehicle that fits my budget and needs then I will go back to McGloughlin Chevrolet. These guys are worth dealing with.They will treat you right and tell you straight up what they can and can't do.If you are a Vet they will treat you right. Sam is a prior Army Captain Ranger.If youn cab be worked with, then these guys will work with you to try to be within your needs and budget.

Teressa Denson

Apr 13, 2014

I bought a 2014 Malibu. The staff, Sam, Virgil, Stephanie, Margaret, Dennis, Dan, Sam and all the rest were super awesome. These employees made my purchase of a new car the best that it could be. Everyone was honest and went above and beyond. No pressure to buy. Just a great experience. Thank you all.

CC

Apr 10, 2014

I had my Chevy in for some routine service and they were very nice and respectful. Good experience. I will be back. Waiting area was very nice, fresh fruit, water and donuts.

TnP Moz

Apr 5, 2014

After a bit of confusion and mis-communication with the internet sales staff; we were successful in meeting the right sales person for us and made a purchase. We initially came in believing we wanted a gas powered Silverado pickup but after Eric's encouragement we test drove a diesel. We do feel the diesel will meet out needs better than a gas powered truck. Eric was patient with us as we were under a time crunch and had many questions. The truck we chose was not on your lot and Eric worked magic to find one for us with the options we wanted. We were back in the Portland area later the next week and our beautiful truck was sitting in front of the dealership doors just waiting for us. Eric showed us all the buttons and options. He answered every question with clarity. He introduced us to the service department and pointed out accessories we mentioned to him as we were looking at our truck. We have already shared with family and friends what a great dealership, helpful service department and fabulous sales person Eric is.

Oscar

Apr 4, 2014

It was a great experience an a really fast one, they where so helpful and knew exactly how to help us and it's for sure for us to come back and bring new customers so they can enjoy the experience as well as we did.

John Rheaume

Mar 28, 2014

Good job very happy with the work done. I was treated well they had donuts and coffee in the waiting room They said on the phone 2 hours but it was less

A. Moody

Mar 19, 2014

Eric W. began talking to me about my need for a new car as my old one was dying and not really worth the cost of the repairs. He talked to me about what I wanted, needed, etc. and helped me decide which Chevy was best for me. We made an appointment to come to the lot to view the cars. I said what I wanted and he kept giving me the pros and cons related to my choices. As we talked, I realized some of his suggestions were much better and that my reasoning wasn't the best (like thinking a black car looked cleaner, etc.). Even when I found the car I thought I liked he kept looking at paperwork and trying different cars. He knew what I would be happy with and continued looking through the available cars until he found the one I got - we both agreed the minute I got in. Wound up with 2014 white Eco Cruze, and I LOVE IT! I would not have known what I was missing if Eric had not continued looking at the individual characteristics of each Cruze. Each one had slightly different features and though I was happy with one of the first ones, I am FAR more happy with the one I bought. Thank you, Eric!

Alesha S.

Mar 17, 2014

I had an amazing experience when buying my car and would definitaly refer my friends to them! Sam and Virgil were awesome and Nick in the business office got me in and out in no time at all!! Im loving my new 2014 Chevy Malibu!!!!!

Diane

Mar 8, 2014

I want to tell you about my recent purchase of a 2014 Chevrolet Cruze because I absolutely love it!!! All aspects of my 2014 Chevrolet Cruze were explained to me properly. Richard Hines gave me all the information needed to understand all the controls in my 2014 Chevrolet Cruze. I feel the time spent with me was sufficient on the delivery of my 2014 Chevrolet Cruze. Richard and Mike went above and beyond the norm to sell me a car. From the time I was greeted on the phone and at the front door throughout the deal up until the end I was treated with the most respect and understanding of my personal situation. Richard and Mike helped me quickly and efficiently get through the deal and get home in time to get back to work. Then something I consider outstanding is after a long day at work Richard came all the way to Mount Angel to finish on the delivery of my car and all the final paper work and even put on my plates. Richard and Mike worked late into the night to finish my deal. Gee whiz these two did everything possible to make my deal smooth, pleasant and left me feeling as if I really mattered. Richard Hines reviewed all the features on my 2014 Chevrolet Cruze that are important to me. Richard Hines did not leave out anything and helped me to better understand my 2014 Chevrolet Cruze. Richard Hines introduced me to the award winning service team. McLoughlin Chevrolet exceeded my expectations for life. I will be back!! Thank you soo much, for your courteous sales team and all their professionalism. Diane Tripp

Koriddell

Mar 4, 2014

I needed a bigger vehicle without the bigger price tag. Richard Hines and Leslie Baker-Josephson helped us find the perfect vehicle in our budget. We couldn't be happier with our 2011 GMC Terrain. The finance guys worked hard on getting us into the right loan. I highly recommend McLoughlin Chevrolet based on my experience.

Dsor9691

Feb 23, 2014

The best car buying experience I've ever had they were able to get me into my dream car and with a great deal and no other dealership including ron tonkin,Carr chevy,Bruce Chevrolet could not mcloughling chevy is the only dealership that worked hard enough to make me happy I will be a customer for life

hans

Jan 18, 2014

I used to buy from Town and Country, and went there to see my salesman and was told he was no longer there. Not only that but the dealership is was bought out and re-named. I really wanted a new truck but was treated so poorly that I will buy elsewhere. I met the so called manager "Sam" it seemed as though he was to busy to talk to me. That said I am forced to shop, which I hate. I would not recommend this dealer to anyone.

NuggetMike

Jul 14, 2013

My experience with Town & Country Chevrolet began with a question from Tanny Brown during a phone conversation. "What are you looking for"?, she asked. I replied, "A miracle". I explained I did not think I could afford the truck I wanted. After hearing my parameters, she invited me to come and look at their vehicles.When I arrived at the dealership, I found a 2013 pickup parked in front of the construction. I met Tanny in her office and she commenced to present me with the miracle I asked for. She even asked me to bring my co-pilot Nugget (a Beaglier) through the entire process.Three hours later, in front of my house, I gave her the title to my old truck. she took a picture of me, Nugget, and the new truck and drove away with the trade-in.The deal I was presented with still makes me wonder if I dreamed the whole thing. In all truth, I should never have been able to purchase this truck.If you are looking to buy a Chevrolet, you should consider Town & Country.

lois.gleason.9

Jan 20, 2013

I would have liked to say that my experience with the transaction was all positive, but I cannot. I do have to take the blame myself for not bringing a copy of KBB trade in value for our "LX" Odyssey van. I initially had identified our trade in as an "EX" to Manny , my mistake, but correctly had identified the options. When he went to get the approved trade in value, it was stated to him that after inspection of the VIN #, the model was actually LX and a little over $9,000 was appropriate. That was a surprise to me because I had expected over $11,000 after looking at KBB myself. Basically it was suggested that I had incorrectly researched what to expect for trade in value. We did negotiate up to $10,250 because I firmly believed that I had correctly done my research, but just did not bring a copy to substantiate. After coming home I once again checked KBB and found that my value was indeed the higher one. So I believe that I was intentionally duped and cannot in good conscience recommend doing business with your organization again. Bottom line is that I left your dealership feeling somewhat insecure and embarrassed with myself that I didn't just stop the negotiations at the early stages and recheck my data.

kimberlee1990

Nov 5, 2012

The sales team was very friendly and helpful without being pushy. Since I had to drive 2 hours to look at the car they were willing to even negotiate the price over the phone before I came. I felt like I was given a great deal!

Paul Mitchell

Aug 15, 2012

Purchasing a vehicle at this dealership was a pleasurable experience to say the least. Tanny Brown answered every question I had and took the time to familiarize me with the Avalanche and all of its electronics! She couldn't have been better. We're thinking about buying a 2013 Equinox for my wife and if so, we will be sure to contact Tanny and Town and Country Chevrolet. The price of the new vehicle was great and I received a very fair price on my trade-in. The entire experience was pleasant and non-confrontational and I will be back.Paul Mitchell

Lurbanski

Apr 19, 2012

We have purchased 3 vehicles from this dealer. Our experience with Tanny Brown and Sandy Bernard was one of the best experiences we have had purchasing. We drove away with complete satisfaction, detailed knowledge of the vehicles we purchased and at a price and payment that we requested. If you are looking for a great car buying experience, go and see Tanny Brown at T & C. You will not be disappointed!!!!

kindwyn

Apr 16, 2012

I do not recommend this dealership if you live any kind of distance from them. We live on the oregon coast so its a long drive. They supposedly had a lincoln aviator with a fair price and low miles and good carfax (guess I should have known better and that it was too good to be true huh!) and my husband and I had told tanny that we were going to come down on saturday and probably buy it we had the cash and everything. Anyway saturday morning tanny called at first tanny called saturday morning and said that we wouldnt be able to see it till monday and she didnt know what was going on with it at first so she said she would track it down and get some pictures and let us know when we could see it as we told her we had planned on going over there and buying it that day because that is the exact suv we wanted to buy for quietness for my husband since he is the one who does the driving as I am legally blind and cant drive anyway so she called back a few minutes later and said that she emailed me some pictures and to go ahead and come over because it was out of detail now and would be ready in a half hour well its a 2 hr drive from where we are so ok we start getting our preschholer ready and getting stuff out the door and packing some stuff in the car for the trip and she calls again and says that someone else from their honda dealership has someone else coming to see it well we told her that it was a long drive and there was no way we could get there so we were ready to just not waste our time then and not go there but then she called us back and said to go ahead and come just try to hurry as the peoples appt wasnt till 4:15pm and that she had the keys on her and that she would keep the keys with her and make sure that we had the chance to see it and we figured we could easily get there before 4:15pm which we did we got there at 3pm we would have been there earier but all the back and forth phone conversations set us behind plus traffic and we dont get cellphone reception in the coast range so it would have done no good to give her our cellphone # so we gave her our home phone although she should have just told us not to come if the car did sell and or wait it out before we make a trip as most car dealerships will at least say why dont you wait so you wont waste a trip. Well needless to say when we got there at 3pm and asked for her she wasnt there in fact the sales guy said she was running errands (how convienent!) so they ushered us in the waiting room so we could track her down and of course the sales guy that helped us I think it was allan told us that the car had sold and then the sales mgr came in and said he would buy us a free tank of gas which was nice and then they tried to steer us to a different car of course we did try out 2 cars but they were just not what we wanted and were just to loud for my husband. I think that tanny should have been at the dealership and she should have been the one to tell us the aviator sold and been the one to apologize not some other sales person or sales mgr or whoever that would have been the morally right thing to do oh wait I guess we are dealing with a car dealership so I guess doing the right thing morally is not on the high list of priorities but if it was me and I worked in retail for over a decade and if I made a mistake I would personally apologize and would do what I could to make something right but I would at least personally apologize but I guess they dont believe in that kind of thing at car dealerships I didnt expect the car sales mgr or some other sales guy to have to apologize or be the ones to tell me I think that tanny should have been there and told me and my husband since I thought we would be dealing with her as I thought she was going to be our sales person so that was frustrating. Our sales person I think it was allan I am not sure and the sales mgr manny were friendly and I did appreciate that they at least paid our gas on the way home so I appreciated the customer service on there part. IN the end I dont think they really had the aviator to begin with I think it was one of those vehicles that dealers are notorious for saying they have to lure you in and then when you get there it mysteriously sells half an hour before you get there plus in he beginning she intitially told us that we wouldnt even be able to see it till monday to many discrepancies in the story of the aviator the other thing is that at this dealership is that they dont reserve the car for you to look at like lexus of portland does even if you have to put down a deposit its just every man for himself apparently not cool because my husband and I had the cash and we would have probably even put down a deposit or something if they would have reserved the aviator for us to look at so that might be something that this dealership might want to start doing but maybe they do that too but just pretend like they dont who knows? All I know is we didnt drive home happy more like we drove home with a headache. My advice is to just try to steer clear of gladstone and the whole auto row there if you can I guess I should start looking at the lexus of portland inventory again or I will probably just go to dicks mackenzie ford in hillsboro cause they are pretty nice there too and they always have the cars they advertise on sale. So moral of the story if a dealership has a vehicle for sale and if it sounds to good to be true or seems like a good deal then it probably is too good to be true and the vehicle probably doesnt even exist or if they did have it they sold it right away snd didnt bother to take it off the inventory but just used it to try to bait and switch you to some other thing you dont want thinking that you will be so desperate that once you get there that you will just buy any old thing to make you feel better about them not having the car. This dealership is shady in that way so if you go there tread with caution cause instead of driving home happy you might be driving home with a headache.

angelac1980

Feb 1, 2012

I recommend that everyone stay far away from this dealership!!! I don't remember the Finance Manager's name but he was extremely rude, and disrespectful!! He treated me as if I was less than him just because I didn't have anything for a down payment. Ummm...hello!!! Have you looked around lately, the economy is crap! It doesn't stop there. My first interactions were with my sales person Tanny Brown via email. I was approved for my own financing. I explained to her over and over again via email what the stipulations were and she told me we would be able to work something out for the vehicle that I wanted and fit the criteria. I test drove the car and loved it. Then She said they were going to see if they could find me better financing but that we would move forward with financing that I already had if they couldn't find me a better deal. She had me put insurance on the car and everything. So I'm thinking "great! I'm getting this car, they don't have you put insurance on a car until they are sure you can get it." Then she even has the lot attendant clean it up and take all of the sale stickers off of it. Then next thing I know its time to meet the finance manager. he told me we couldn't use my financing even though Tanny told me and indicated several times that I would be able to use my financing as her finance manager was very familiar with my finance company's requirements. They were not able to get me a deal with any other financing that I could reasonably afford. Which is fine, however, that is not what I was told before I came in. I also made it very clear several times that if they could not work with my financing for that car that I didn't want to waste my time. I only had one business day to obtain a car, as my car had broken down completely. I had to re-arrange my work schedule, co-worker's schedule and my familie's schedules to go in that day, and it all ended up being for Nothing but headaches.

miffed

Aug 22, 2011

didn't want me to take used car to independent mechanic to inspect. tried repeatedly to dissuade me from doing so (they wanted me to buy the car FIRST!). they lied about the car's condition. also tried to get me to spend more than i wanted to, wouldn't negotiate on the car, even AFTER it failed independent inspection.