Used Cars for Sale at Meade Lexus of Southfield in Southfield, MI

mecka worthey

Sep 28, 2016

David at Meade Lexus of Southfield made my dream come true. I never thought I would be driving my dream car but David worked his magic and today I drive in style and at a comfortable price. The service was exceptional and fast. Thank you David .

nick12321

Sep 28, 2016

Joshua is nice and patient and overall it is a great experience. He offered me a lot of advice for the leasing. I will recommend the dealship.

Stockmeyer123

Sep 27, 2016

As always, I am very satified with my overall car buying experience at Meade Lexus. I found the sales person, Ryan Simmons to be very friendly, knowledgeable and professional. My experience was so great that a week later, I referred my daughter to Meade and she was met with the same professionalism as I. Therefore, she purchased a beautiful crossover vehicle. Ryan is the best!

Dean Oh

Sep 27, 2016

I drove 156 miles in terrible traffices to Lexus of Southfield Mi ... and it's worth it. The hold staffs is supper awesome, real friendly and well communicate. I would always recommend it to anyone. Specifically Josh Pawllosky and Vugar Mishiyev, Mark the manager ... i have been in retails and customer service for over 20 years and would recommend everyone would come to this dealer to see them because : it's not only how they do thing for you, but also how much of WILLINGNESS they would do for you.( thanks again Josh for how neat you put that mats in y trunk .. :)

DrJoe's GS-350AWD

Sep 26, 2016

We have leased five GS models over the last 15 years. Our first two and the most recent GS-350 AWD leasing deals were guided by Mr. Russ Collick. We made our initial contact using the Meade Lexus of Southfield Internet Sales Department. We received a phone call at 9 a.m. from Ryan Simmons within 12 hours from our initial query about a particular vehicle of interest in the Meade Lexus inventory. Ryan made an appointment to see us at 1 p.m. the same day. He put us in immediate contact with Russ who has proven to be very, very knowledgeable and was someone who we have trusted, having known him for 15 years. Russ was extremely helpful in presenting the detailed financial calculations and options. We needed to quickly evaluate several rare and unusual lease options we had proposed including making the decision between releasing our very low mileage 2014 GS-350 AWD or a taking a new lease on a 2016 GS-350 AWD automobile. Russ was very patient with us, gathered all the relevant updated data on our 6 month lease extension that affected the residual value and wholesale value and presented the lease financial options to us.We were VERY pleased to learn that we could lease a new 2016 GS-350 AWD for LESS than our lease payments on our 2014 model! He showed us three cars of different colors that twere of interest to us that were immediately available from the Meade extensive onsite inventory. All 3 vehicles were brought for us to examine. We selected our choice and we were amazed that we could drive away before 5 p.m. the same day! All paper work, registration, insurance, credit check and plate transfer were completed before we left the dealership. The Meade Internet Team of Russ Collick, Ryan Simmons, Seth Arnold and many other unknown people behind the scene made this a very positive experience! We are spreading the word about how great we were treated at Meade Lexus of Southfield! Free pickup and delivery for maintenance, a free loaner and free weekly car washes are a real plus for busy people!

Custer

Sep 22, 2016

Both the sales and service personnel were very accommodating. We were not looking to buy a car, but we liked the loaner so much we bought one just like it.Salesman was very helpful in getting us thde options we wanted.

Issacn

Sep 21, 2016

Compared to other dealerships (non-Lexus), the knowledge and personal attention was outstanding. Dave really knows the vehicles he sells, there was no "I don't know, I'll get back to you" when asking a question. He was able to come up with attractive options to fit my budget while taking into account my desires. I never once felt pressured during the process nor felt he was trying to up sell me on something I didn't want. He was extremely busy, but always made time to talk to my wife and I....even if after closing time. The personal phone and email communication was the most stand out piece of interaction as other dealerships would just put me on a generic mailing list that didn't even include the sales person's name I was dealing with....if I got any follow-up contact at all.....and they were never as busy as Dave!Overall I can't think of any reasonable thing that could have made the process any easier/more enjoyable.....except maybe a free LFA test drive with each purchase! :-)

Jec

Sep 21, 2016

Great service and attention buying my new Lexus 350 SR. Sale rep Vugar (Vinnie ) And Mark the manager went out of their way to assist me in buying my first Lexus!!! Outstanding effort to get me in my car late on a Friday at closing time!! Thank you all!! Vugar made every effort to work with me in buying my car - a friendly non aggressive easy manner. Vugar a Super guy! Mark an added touch to the sale. Great teamLOVE The CAR! !!!

Tomka

Sep 15, 2016

Dave Israilov is very efficient, knowledgable, professional, attentive to every detail, has great personal skills. I am buying all of my cars only from David because of such experience.

Mirinilaj

Sep 14, 2016

josh was helpful, patient and friendly with us. He was very knowledgeable about any Luxus we had questions about. He was able to answer all our questions and gave us a lot of information about the car. I would racommend him to anybody.

Ryan W

Sep 12, 2016

Mona and team were great to work with from start to finish during the sales process. She was very flexible and stayed well after closing time to make sure everything was in order when I picked up the car. Very happy with my experience with Meade so far.

cpohLexus

Sep 12, 2016

This is my third CPO or L/certified Lexus since 2000 and it is my second from Meade Lexus of Southfield.I met Dave earlier in 2016 as I was looking to replace my GS. From the beginning, Dave presented himself well and demonstrated the passion for Lexus technology and quality, It was truly refreshing to have had the opportunity to meet him then. Over the weekend, I managed to work with Dave again. I must said, the entire process was simple, straightforward and painless. Thank you Dave for making me feel like a true customer (from the start and after delivery). A true role model for the entire Meade organization. Well done!

liz

Sep 10, 2016

My sales person Russ Collick went the extra mile to satisfy what had previously Not been a great experience. He handled it with efficiency and made my purchase a great one. Jerry Marx in service was kind and moved things along for me too. Meade has 2 fine gentlemen as employees.

Kevin Jappaya

Sep 9, 2016

Dave was great from start to finish. He was never pushy and gave us a great deal. He was on top of our answers immediately. Very professional.

Adil Wasi

Sep 7, 2016

We had a wonderful, productive experience at Meade Lexus and it was made possible by Vinnie Mishiyev. He was courteous, attentive to our need, and mindful of our time. He worked with us to find the right vehicle for us. He did not push anything on us that we did not want, which was very important for us with the constraint of time we had. We would recommend him highly, and would work with him in the future, too.

Lexus123

Sep 5, 2016

This is my third New vehicle from Meade Lexus and they were all sold to me by Johnnie Dinkins. Johnnie is knowledgable and willing to share that knowledge with his clients. Johnnie is the "Best".

siva Annadi

Sep 5, 2016

The dealer was courteous and new exactly what my needs were and provided the right car for my choice. I had a great experience with Russ. Great Communication and fast delivery.

Steve

Sep 4, 2016

This is the second vehicle I've purchased from Meade and had the same good experience. I really felt that Maria had my best interest in mind and sincerely wanted to put me in a vehicle and structure a deal to ensure my loyalty. Job well done.

Wince2127

Sep 3, 2016

Had a wonderful experience at Meade Lexus! Excellent service from Russ, 'ore than informative and made sure to answer any question I sent his way. Great communication, fast delivery and sign and drive within an hour after delivery. Highly recommend Meade and Russ!

Bigdill222

Sep 2, 2016

Vugar is the man! He got me the best deal and made the car leasing experience easy and enjoyable. I highly recommend this guy and this dealership.

Blessed

Sep 1, 2016

This was our first experience with Lexus and it was excellent! Michail made the sales process seamless and smooth. He worked with us to find the vehicle of our choice with the terms that worked for us. He gave us time to make a decision, and the deal was settled within seven days.

GuillermoG

Sep 1, 2016

My first time with Lexus. Excellent service; support from Ryan was great. I was able to get the deal and the Lexus IS I wanted with no hassle.

jay48033

Sep 1, 2016

This was our first Lexus (2016 GX 460) and our experience at this dealership exceeded our expectations. We enquired about the new Lexus thru Edmund and got a call from Russ the next day. He asked us what we're looking for and invited us to visit Lexus of Southfield. We did visited Russ Collick at this dealership and drove home a new Lexus three hours later. We have visited other Lexus dealerships prior to Lexus of Southfield. Our experience at Lexus of Southfield is the best. Nice environment, our two small kids loved the play room in customer lounge and snack bar.Our salesman Russ Collick is very easy to work with. He gave us a deal better than other Lexus dealerships and he also gave us a fair market value on our trade-in. He also emailed and called us several times after we took delivery to make sure we are enjoy this excellent vehicle. Highly recommend Russ to anyone who is looking to buy a Lexus.

Steve 123

Sep 1, 2016

In review of my salesperson Vugar Mishiyev, I felt that he did a great job of explaining the features and benefits of the RX450H I purchased. He also had great follow up with me through the purchase of the vehicle. Would recommend him to work with at Meade Lexus.

l1b3r4l

Aug 31, 2016

This is the dealer you want to deal with. After researching vehicles visiting many other metro Detroit area dealerships. I found Meade Lexus of Southfield to be the best. No pressure from anyone, they really want you to get the best vehicle for you.The sales group and everyone else at Meade are super friendly and very helpful. From setting up test drives to helping you figure out what all those bells and whistles you just paid for actually do.Very comfortable place to begin your search. The showroom is beautiful and the lounge is plush. I would recommend visiting Meade Lexus of Southfield if you are looking for a quality dealer.

Kasi

Aug 30, 2016

Dave the sales person was amazing and thorough. Very courteous. This is our second Lexus from Meade Southfield. Very satisfied with salesman and the entire experience

S and JD

Aug 30, 2016

Lexus is the first non-domestic vehicle that we have owned. It was never our intention to purchase anything other than American made cars until we happened to visit Meade Lexus of Southfield. We were greeted by Maria D'Aigle and impressed with her professionalism and geniune consideration to work with us. Her knowledge of the Lexus line was phenomenal and she was able to answer any question about how the Lexus models compare to other products on the market. Maria worked with us for hours past closing time to make sure that we felt comfortable with our vehicle choice and that our payments were within the range of our current monthly payment. We felt that our relationship with Maria and other Meade employees was not just a one time event that ended after the paper work was signed, we became an important member of the Meade community. Upon our recent visit to Meade for the routine 5,000 mile maintenance we were greeted warmly by Maria, Seth and Greg our service advisor. Greg was thorough, professional and very accommodating when working with us. We will definitely request Greg upon our next visit for service.

Trevor

Aug 27, 2016

Ryan was so helpful and very detailed with any question I had. I will highly recommend Ryan to my family and friends very great salesman.

Manjeet

Aug 26, 2016

Many thanks to Ryan Simmons and Mark for making my experience so pleasant. I didn't feel rushed into making my decision. I am fully satisfied with the service I received at Meade Lexus.

RonV026

Aug 26, 2016

David Israilov was very easy to work with. Needed a car for my wife, and was able to find one that she liked. David made it an easy process.

SRB214

Aug 26, 2016

With each visit, the staff has been very accommendating and easy to work with. I am on my second vehicle and will continue to do business here due to the service standards.

gerryboy111

Aug 25, 2016

Quick, easy and no hassles. Plenty of inventory to pick from and an easy leasing process. Also, David was pleasant and polite despite my wife's indecision on the color of the vehicle.

Activ8

Aug 24, 2016

I was referred to Mikhail by a colleague (who'd purchased a CT200h) and was delighted by my dealership experience. He not only helped us find the vehicle of our choice in under a week, but also offered it to us with the options and additional extra (Dealership-installed remote start for example) at the price we wanted.After a year, I'm still amazed by the constant level of feedback requested, the courteousness of the dealership folks when it comes to our regular service and the overall pleasure and trouble-free existence the car has given us. Frankly, I don't believe I would ever deal with another car dealership again after this high standard set at Meade Lexus of Southfield and Mikhail. Kudos to them for maintaining this level of customer satisfaction.

Nedal

Aug 24, 2016

AWESOME!!! My salesman Dave could not have been nicer and was very informative on any questions I had. I look forward to working with Dave in the future. This was the best sales experience at an auto dealer I've ever had, not only did Dave help make my experience great, but also other employees did as well. I felt very well treated. Thank you! Dave.

queenb

Aug 23, 2016

Many thanks to Russ Collick for making my experience so pleasant. He spent time with me, I didn't feel rushed into making my decision. He made sure I received exactly the vehicle I wanted. I will be recommending this dealership to my friends.

HooksKhK

Aug 23, 2016

This is the second car we bought through Dave. He is attentive, professional and makes the car buying experience pleasant. He followed-up to make sure we were completely satisfied with the car. I will be back when it's time for another car and ask for Dave

lexus

Aug 20, 2016

Dave was very knowledgable, pleasant and friendly to work with. He spent a lot of time answering all my questions and was very detail oriented. I would highly recommend him to friends and family.

JAN

Aug 17, 2016

Count your fingers after shaking hands. TWICE Meade Lexus of Southfield sold me an RX and 1 week later a stone chip in each windshield suddenly appeared. On the 2nd RX I found out that the chip WAS already there when I bought the vehicle. It was repaired with clear resin, but reappeared. It cannot be fixed again if it reappears. Why didn't they tell me about this repair when I purchased the vehicle ? What does that tell me about the first RX with the sudden stone chip? They hid this information from me. They also lied to me about the tires that they had switched. gave me a voucher for $100 towards tires. Who in their right mind buys tires from the dealer? Anyone want to know why they withheld all this information from me? Yea, me too. They wanted nothing to do with me when I went back after the first incident. Second time around, they're just giving me the ole double talk making excuses.I could go on, but......why? BUYER BEWARE.The relentless pursuit of perfection? How about the relentless pursuit of HONESTY ?Agreeing to the Terms of Service here sound like one is severely verbally handcuffed.We shall see.

roberto

Aug 16, 2016

Michail and Mark were outstanding to work with. Both were extremely competent and personable.I've done business with Meade for a number of years.The outstanding service I've gotten from the Service department, Jerry in particular, also played a major role in my decision to lease my new car.In all cases, these are people you can trust.

Lexusgirlforever

Aug 15, 2016

I called on a Tuesday to let salesman know what I was looking for. The model, price range and features. He did not have what I was looking for on his lot but within 45 minutes he was able to find one that would be delivered later that week. Got call on Friday that car was there. Made appointment for later that afternoon. When I arrived, all paperwork was ready. Signed papers, had session with tech to learn about options. Out the door in about an hour. Love my car.Thanks!!

Michele

Aug 15, 2016

I am now a three time Lexus owner. I stopped by the dealership with the intention of test driving a Lexus to hunt for a pre-owned model. I was directed to Vugar Mishiyev who along with the sales manager produced the exact car I was looking for...several hours later I drove off with the perfect car for me!!!! Vugar was awesome and worked with all of my concerns, wishes and needs. I honestly did not go in to buy a new car but am so happy I did! I cannot recommend this dealer and sales person more. I am a very happy customer!

Sandra

Aug 15, 2016

My experience was very good. Michail was very thorough and competent. He made the whole car buying experience painless. In three years, I want Michail as my salesperson.

A Laxus buyer

Aug 13, 2016

The sales representative Vugar serviced my purchasing of a Pre-owned Lexus.It was my impression with Vugar's friendly, honest and responsible altitudes in answering our questions and inquires.He kept very good communications with us throughout the whole process from vehicle searching, purchasing and post-purchasing service.He did the excellent job and we recommend him and this dealership.

Donald Meier

Aug 13, 2016

My wife had the 2012 RX350 and we brought it in for its 60000 mile service with an estimate of $500 and a offer to waive the service charge if we purchased a new Lexus. So with the assistance of Michael Kravartis we did! I have brought Mercedes, Cadillacs, and the 2012 Lexus RH over 30 years now and can state that Michael is a great sales representative , very knowledgeable, better than anyone at Suburban Cadillac, and most informative and helpful in selecting the model and pricing we wanted among the myriad of options. i would recommend him most highly to anyone seeking a new Lexus.Suburban Cadillac does offer excellent service, but lacks a few of the features of Meade Lexus.

Luke

Aug 12, 2016

Worked with Russ to figure out the deal. It was really a fast and nice communication to get to the end and drive the car out. The car is simply fabulous.

sgravely

Aug 12, 2016

Mona Buchanan and Russ Collick were great. I told them what I wanted and they delivered. The made me comfortable and I left with the car I wanted. I love my ES350!

First lexus

Aug 11, 2016

I received assistance needed to make an informed and satisfactory arrangement to lease a pre owned Lexus. All the personnel there were friendly and helpful. Russ, the salesman guiding the process was knowledgeable and provided the information I needed to make a good decision in a timely and efficient manner.

Sahar

Aug 6, 2016

Scott Johnson was very good to work with, after showing me several cars with the criteria that I need, and even went with me on several test drives, he found me the right car.He also kept in touch with me to thru out the transaction.I will definitely recommend him to family and friends.

Nabil7328

Aug 5, 2016

Very good salesmen. He explained everything and had a very good attitude. He makes the customer feel better towards buying a car. I would reccomend this dealership.

Fred

Aug 3, 2016

We were glad you had the car we wanted in stock. Vulgar Mishiyev is a good salesperson. Now we just need to figure out all the fancy things these new cars do!

Mylexus

Aug 2, 2016

Because Maria. She stuck with me through one car being totaled before I received it and the second car being held up on a broken down delivery truck in a city 50 miles away on memorial day weekend

samuel1953

Aug 2, 2016

Dave did what he said he would do. He is very easy to deal with.I would recommend him to anyone I know needing a Lexus.

LexusGirl19

Aug 1, 2016

Its is always a pleasure working with Michael KAnd when needed.Greg in the service dept.Just purchased a new car working with Michael. He will always make sure you are given the best deal possiable.Thank you so much Michael.

ali.hamad.35325

Aug 1, 2016

Sales rep Josh was very helpful from the beginning. Helped get me in the new rx350 and I love it. Definitely recommend that dealer to anyone

Geretha1234

Aug 1, 2016

Since this my fourth Lexus purchased from Meade Lexus, I knew exactly what to expect. I have always received top-notched service from Michael K. Great Job.

Jonniebravo59

Jul 31, 2016

Maria has been our sales person for many years. This is our 4th Lexus and one of the main reasons we always return to Mead Lexus is because Maria is so wonderful to us. She is so amazing at what she does, she explains the entire sale, allows my wife to test drive and evaluate any and all vehicles until she's satisfied with her choice. All options and controls are explained, the vehicle detailed and ready when we arrive. Mead Lexus is a great dealership....... Gwendolyn and Jonathan Nelson

M Go Blue

Jul 31, 2016

I have a Lexus 200CT car and Greg in the service department has been exceptional from my first visit. He always fits me in when I have a concern or just need something explained. He takes the extra step in explaining how to best utilize the vehicle and all its unique features.Whenever I am scheduled for maintenance, Greg makes sure the time needed is acceptable and offers a vehicle for my use. When my car is done, he explains in detail what was done and why.He makes sure the car is washed and always asks if there's anything else I need.His attention to detail and developing professional relationships with his clients is exceptional and one of the many reasons I hope to lease another Lexus when my lease is up.In fact, I mentioned to him that I was wondering if Lexus would consider taking my lease earlier.He set up an appt with Maria D'Aigle in the sales Dept to work with me.She was just as amazing as Greg. She totally understood my situation, explained my options, discussed alternatives and made sure I had all the necessary info to discuss with my husband. When I explained my husband was not able to come in and discuss the options, she completely understood, kept me informed, was professional in every way -especially when a lower lease option became available. We spoke on the phone, she spoke with my husband and we tried to make it work-in fact, my husband commented that he's never dealt with someone as professional as Maria, especially since it ended up we were not able to accept the new lease.We both hope we are able to lease another Lexus-only working with Maria. She knows the industry, Lexus cars and mostly -understands her clients and their needs.I feel very privileged to work with Greg and Maria and I hope to continue leasing a Lexus.

Janice Roshell

Jul 25, 2016

I recently had a very amazing experience purchasing my 2011 ES350 Lexus from Johnnie Dinkins Master Certified Sales Consultant Meade Lexus of Southfield. Knowledgeable, focused, patient, professional, dependable, pleasant, polite and courteous.

Dr. Ross

Jul 22, 2016

Purchased a 2016 Lexus ES350 yesterday and had the pleasure of working with Michail Kravaritis. Mike had all the paperwork completed before I walked in the door , and provided top-notch service! I am thoroughly impressed by his level of professionalism and expertise. This is my third purchase from Meade Lexus of Southfield and I look forward to the fourth! I highly recommend friends and family members to Meade Lexus of Southfield. -Dr. .T Ross

missy

Jul 21, 2016

I recently had a very amazing experience purchasing my new ES350 Lexus from Michael Kravaritis, Master Certified Sales Consultant Meade Lexus of Southfield.Knowledgeable, focused, patient, professional, dependable, pleasant, polite and courteous.A big thank you

LexusLover

Jul 19, 2016

First off, my impression when I walked into the dealership was, "what a classy place this is"! Thought I was in a beautiful hotel, instead of a dealership. Beautiful inside, looked new. The "Classiness spilled over to the employees also. I wasn't intending to lease the Lexus ES 350yet, just wanted to see what the car looked like in person &the color I was interested in. But, through an email & a phone call, Ryan Simmons had exactly what I wanted on the car ready & waiting for us when we got there. I LOVED the car! Was a pleasure doing business with Ryan Simmons. HE was thorough, patient, knew his stuff, personable, professional & fun. Worked out a lease deal that my husband & I were happy with. I would go back to Ryan Simmons again! P.S. The cappuccino & biscotti cookies were great! Thankyou for such a beautiful car,Suzy Pawlak

mbauer

Jul 18, 2016

Dave is the epitome of great customer service. He follows up with his customers to assure they are happy with their purchase and to offer assistance, if needed. He demonstrates good business practices and common sense when he is helping with vehicle choice, options, etc. In my opinion, when you have an established relationship with someone like Dave, there is no reason to go anywhere else. If he doesn't have what you need, he will find it!Take good care of Dave, Mr. Meade. You have a top notch employee!

CarGuy1

Jul 18, 2016

Johnnie Dinkins was great. I would recommend him to close friends and family. In fact, Johnnie has helped much of my family already. He is trustworthy and attentive. And he followed-through. He actually did what he said he was going to do.

Judy56

Jul 16, 2016

I have been looking at the NX for awhile on line I just so happened to see 4 available at the Meade Lexus of Southfield dealership. I was looking one day before vacation which was a little problematic. I popped into the dealership and was met by Scott Johnson who was newer to his position so Shawn Jajo assisted. We had some very open dialogue about the vehicle and where I was at with financing. We were able to reach a mutually agreeable decision on the purchase of the vehicle but I was several hours away on vacation at this point but they held the vehicle for me--Wonderful. Went in 6 days later and had a smooth transition. Met with a tech specialist who explained in detail all the bells and whistles. Wonderful experience. It is the second time I purchase a vehicle from this dealership

kpatrick313

Jul 15, 2016

I'm 48, so I've dealt with pushy salesmen before. Walking into Meade of Southfield, I was greeted by my salesman Vugar Mishiyev. He first listened to what I was looking for then asked what was my budget. Didn't try to steer me in any other direction. We found three cars that fit what I was looking for then after checking the Carfax's was able to narrow it down to the best fit for my needs. This was by far the most pleasant experience I've had buying a car. This wasn't my first Lexus purchase, but it was my first purchase from this dealership. I am herby announcing this dealership to be the official dealership for respect and friendliness. Very happy with my purchase there.

Monther

Jul 14, 2016

I was extremely pleased with my dealer very friendly very helpful made my experience very pleasant and I was very happy when I left thank you Vugar

pharmD

Jul 14, 2016

I feel lucky to have met Dave. Walking into the dealership for the first time, he kindly welcomed me in and showed me around. As I explained to him that this was my first time leasing a Lexus, he worked very hard in making sure I got exactly what I was looking for. Definitely met my expectations with his amazing professional service and satisfaction!

Toyotadriver

Jul 13, 2016

My wife and I had a wonderful experience at Meade Lexus leading to a purchase of a fine used car. Russ Collick was very informative, helpful, and even stayed late on a Saturday to help get us the car. He certainly deserves to be a "certified employee"!

Lopez013

Jul 11, 2016

Very helpful staff. Catered to our needs. They helped us find the car that fit our preferences and lifestyle. Very respectful and warm to guests.

rxpert

Jul 11, 2016

I initially contacted Lexus regarding a pre-owned Honda listed on the Meade Lexus website. Russ Collick responded to my inquiry. I had virtually a professional, no hassle, expedient experience with Russ. Although I was not purchasing a Lexus Russ went above and beyond to ensure my satisfaction. First I live in Jackson, Michigan. Russ stayed well beyond closing providing me the driving time to the dealership for me to test drive the Honda and complete paperwork. If that was not good enough, Russ actually delivered my newly purchased vehicle to my door front in Jackson. Wait!, there's more, when my license plate came in Russ even delivered the license plate to my place of employment, got out with his screwdriver and actually put my new license plate on the Honda. Now that's what I call outstanding service that was certainly appreciated in light of my challenging situation. And just to think, this above and beyond, extreme service was extended to me and I didn't even buy a "New Lexus." Thanks Russ! you should certainly be commended and recognized for an outstanding service well done and much appreciated.Sincere Gratitude,Sandra

mirtan56

Jul 9, 2016

I went on line to check out their inventory. I had already been to a local dealer and decided to check out what Meade had in stock. I talked with Russ Collick on line. He helped me pick out a vehicle to lease. We live about 80 miles away, but it was worth the drive! I drove my new NX 200 home 3 days later. It was worth the drive! Russ did a great job closing the deal!

Neeran

Jul 9, 2016

I was very pleased with the service. Vugar was so awesome , very friendly. Tried hard to meet my high expectations. I truly will recommend him to my friends and family great experience. Love my car. Than u

Pianogal

Jul 6, 2016

Pleasant overall experience. Russ was professional and informative and made leasing my car easy. He was helpful in every way possible. An extremely nice man!

Happy Ever After

Jul 6, 2016

While I was not planning to purchase a new vehicle at this time, all of the elements came together, in perfect harmony, and I got a deal that I could not refuse. This is my third, new car purchase, with Meade Lexus and from the sale negotiation, onto the service for my vehicles, Meade Lexus, has always exceeded my expectations.I would highly recommend Karen Klaassen to anyone for purchasing a vehicle. She knowledgeable, concerning the many different vehicles and she'll fight, for your best deal, I would go to her again for my next car purchase. Then, when your new car needs service, always ask for Jerry Marx, He's is a master of efficiency. Your car will give you many, many, years of great service, using Lexus parts and Lexus trained service technicians. I expect to drive this new car for 96,000 miles, just like my 2003 Lexus.Meade Lexus delivers a full package experience. They are the benchmark for all other dealerships! Kathryn FitzpatrickMeade client since 1998

scott2

Jul 5, 2016

I've been a satisfied customer of Meade Lexus of Southfield for 6 years. My sales consultant Dave Israilov makes the car buying experience awesome!

Hotshot77

Jul 1, 2016

My experience at Meade Lexus of Southfield far exceeded my expectations, and Josh made me feel right at home. He helped me find the perfect IS 350 F-Sport, and was very willing to work with me in getting me the best price. Josh is very friendly, patient, and detail-oriented in ensuring that my car was spotless when taking delivery. He is also very knowledgeable about all the vehicles across the entire Lexus lineup, and was able to answer any of my questions. I would recommend Josh and Meade Lexus to anyone in search of a Lexus.

Al_Brown1973

Jun 29, 2016

I've bough many cars over the years. However not once has anyone gone the extra mile the way Shawn has. In my experience 99.999% of the dealerships as well as the sales staff I've dealt with were done with me once the papers were signed and sale was complete. The first time I spoke with Shawn he has never treated me like a customer; he treated and talked to me as if I was a long time friend. That to me adds value to the dealership as well as secure a return sale in the future. I know If anyone is looking to buy a Lexus all they need to do is ask for Shawn. If they want above and beyond service he's the guy. (I'm sure the other sales associates are great too).

fredpc

Jun 29, 2016

Maria is an outstanding sales associate. Her product knowledge is oustsnding. Maria is very helpful. We have leased 4 ES's from her over the last eight.years. THANK YOU MARIA!Fred and Margot

Heathercrna

Jun 29, 2016

I have worked w maria over many years and this my third lexus that got from her. She is an amazing person.. She is always looking out for the customer and the best deals. She is so friendly and understanding. She is truly a wonderful person and plan on purchasing future vehicles with her. Thanks again Maria! Heather Nykiel

Jumpman88

Jun 29, 2016

I hate going to dealerships but Shawn made my experience a whole lot feasible . He knows how to make the experience a lot more friendly. Will recommend to any of my family and friends.

MS.SUV350

Jun 29, 2016

My experience at Lexus was top notch which was made even better with the help of Maria D'Aigle . With her experience, knowledge and personality the leasing of my vehicle was painless.

natalie915

Jun 29, 2016

I was referred to Maria by a friend of mine and I must say I have never recieved such kind and great customer service from any dealership or sales person EVER!! And to top it off I went in for a service part today and Tony was just as great he got me in and out in no time and I felt that Maria and Tony helped ease some of the stress I had when I first came in! I am very pleased with the service and kindness I have recieved from both.

v350

Jun 28, 2016

Vugar greeted me with the warmest, friendly welcome. He made sure he me found the best truck on the lot. I was helped also by Dave who assisted me while Vugar was off.. These two gentlemen gave the best customer service that I ever had. Vugar went over and above to make sure that not only I just I drove off the lot with a new truck, but that it was the right truck for me. I would only do business with this dealership from this point on. Whenever Im in the market for a car or truck I will go back to see these gentlemen. EXCELLENT WORK, THANK YOU!

Lexusnxt

Jun 25, 2016

Staff especially Josh and the manager are very friendly, patient, straight-forward and accommodating to our every request to meet our goals and do business where we leave the dealership very satisfied.

Merjanah44

Jun 25, 2016

I really enjoyed my visit to Lexus today, Shawn was very efficient and friendly, straight to the point, made it very simple for me, helped me get in the vehicle I wanted, I highly recommend seeing Shawn for your visit.

mwsaad

Jun 25, 2016

Signed my second lease with the dealership, another wonderful experience! Special thanks and much appreciation to my agent Karen Klaassen for once again going the extra mile, putting in extra time and effort, and staying later hours to help me get to satisfied car lease. Karen and the rest of dealership continue to provide excellent service and a friendly atmosphere that will keep me coming back. I will definitely continue to recommend Karen and dealership to family and friends.

Mtahir2007

Jun 24, 2016

He is new guy but he have experience then other. Next time when I need car I'm going to see him.

CrunchMaster

Jun 18, 2016

We purchased a pre owned Lexus which marks our first time dealing with the Lexus brand and oh boy am I impressed. Everyone there was super nice and helpful and the experience was great. I will definitely consider them when it comes time to replace the next car in the household.

RAJKUMAR

Jun 15, 2016

Walked in for test drive ended up buying a LEXUS NT Fsport the same day for my wife. It was great Car buying experience. 1) The Car is great,2) My Sales man Vugar was fun, very friendly , honest and highly motivated. 3) Also Dave Israilov was very helpful , got me the best possible price.Thank you Guys, I Highly recommend Vugar/Dave/Meadu Lexus to any one . Soon Will catch up for my next.

Zzaaqq11

Jun 15, 2016

My experience at Meade Lexus of Soutthfield was great. Vugar was professional and very helpful. After inquiring about the car on the phone he sent me a video showcasing the car within 10 minutes via text message. I was able to view it on my phone in the comfort of my home and then decided to make a test drive appointment.Vugar was very personable and friendly and made my buying experience hassle free. I Love my 2015 Lexus NX200t. And I appreciate the work of the entire Meade Lexus Team.

JesseL

Jun 10, 2016

I've gone through Dave for two vehicles now. He makes the whole process of finding a vehicle simple, keeps things honest, and priced competitively. I highly recommend Dave and the entire Meade Lexus team!

Lexus RX 350

Jun 10, 2016

My salesperson Russ was pretty wonderful. He he was understanding professional and patient with me. I fully enjoyed my buying experience I would recommend this dealership to other friends and family.

paul888

Jun 7, 2016

I recently leased a brand new GX 460. I was not even sure I wanted a new car,but Dave Israilov worked with me to get me best possible price and most important provide great service. I wold recommend dealership and Dave to anyone that was looking for new vehicle.Dave is the Best, I can truly say I am consumer for life,great experience and professionalismAGinzburg

ASiegel

Jun 4, 2016

I have purchased 3 cars, beginning in 2008 from my salesman Dave. This latest lease, I brought my husband. (He has a BMW). I already know Meade Lexus has terrific customer service. What was interesting was how impressed my husband was with the level of service and satisfaction. We both would recommend buying a car from Meade, and more specifically, Dave Israilov.

Axarcorp

Jun 4, 2016

We were given a description of the vehicle, a price and a delivery time. Everything went as promised. Hospitable service, and attentive to the details of the deal, the vehicle and even made our kids feel welcome

Ykzcereb

Jun 3, 2016

David worked hard to find me the right car at a good price. Russ Collick was also invaluable in finding my wife and I the right car for our needs.

Nx300h

May 31, 2016

I went in to get an oil change on my RX 400h. I had heard about the NX and was very interested in the new crossover. While waiting, I was able to test drive an NX and Maria answered all my questions/concerns.

R. boat guy

May 31, 2016

Maria was wonderful to work with. She made me feel very comfortable during the whole process. She is a outstanding asset to you company. Had a much better experience than I did at Cadillac. When its time for a new Lexus it will be at Mead and with Maria.

brockwillsey

May 31, 2016

Maria helped me find exactly what I was looking for. I purchased an ES350 and cant be any happier with the vehicle. The service lived up to and exceeded everything I had heard about Lexus. I will be buying my next vehicle from Meade. Thanks Meade and thanks Maria!

chenot-lanfear

May 31, 2016

My experience at Meade has been always been wonderful! Tony, in the service department, has always gone above and beyond to make my experience and car service as convenient as possible! Tony's people skills are excellent! The drivers are so polite and always accommodating! I always rave about Meade Lexus and recommend the dealership and Lexus cars. I am still driving my SC430 and it is fourteen years old and looks new!Renee Chenot-Lanfear

Dwechsler

May 31, 2016

Josh was great to work with. He was informative, friendly, knowledgeable and overall a fantastic individual to work with. I would strongly recommend working with Josh and I will be a customer of his for life

banker

May 27, 2016

I leased a new vehicle and was treated very well. The deal we made was very agreeable and the service very good. The vehicle had to be obtained from another site and they delivered it to me and took my old car back. Made the transaction very easy. Joann Burgess

Huntington Woods

May 27, 2016

We received individual attention and courtesy from the sales associate, service associate and finance associate. The staff could not have been more helpful. They were very competent in their knowledge of the vehicle. No one ever rushed us. They gave us a very good price and worked within our budget

Mako

May 26, 2016

Dave was great to work with. He made sure he was available to answer any questions. Even got back to me on his day off to follow through. He made the process as painless as could be imagined. Would definitely do business with this dealership again.

Sarah Lukas

May 26, 2016

Walked in to test drive the new NX200t, was greeted at the door by Shawn. He explained the different models and took the time to help me pick my new Lexus. Will recommend Shawn to all my friends

Ms. Mouzon

May 24, 2016

They were a great team. They all worked well together. They were patient and observant of my needs. I will be recommending my friends to come experience great customer service.

Court reporter1

May 21, 2016

I actually cannot imagine being serviced by anyone other than Tony K. Interacting, however brief with the phenomenal group at the front desk, Nancy, Melissa and especially the I-T assistance given to me by Amanda recently, where I was getting constant promps of everything happening to my ES 350, through my Iphone was a bit much--Amanda came to the rescue and prevented the furtherance of that. I'm so grateful.On this visit, Tony K contacted me informing me of a recall on my ES 350. He appropriately checked out the issue and followed up with me. What was not planned was the need for my vehicle to be painted because it incurred a fender scraping in backing up. Tony arranged with Gordie to paint the vehicle--I couldn't believe the timeliness of Gordie even being on the premises. Great job--Tony pulling it all together. Time and time again, Tony never disappoints and he provides service with an incredibly positive demeanor, smile and professionalism. He, for me, is the heart of Meade.

sim8

May 14, 2016

I worked with a salesperson Russ Collick, He made my buying experience smooth. No pressure, very informative on the test drives (2). Trust was established . Glad that Meade Lexus hired him.Also the IT person Kevin (last name ?) could not have been more helpful in teaching me the electronics of the dashboard.

Jqonja

May 12, 2016

Was referred to Shawn by a friend and was very happy with my experience! The whole process was fast and easy! Would refer family and friends to this dealership and especially Shawn!

candida4

May 10, 2016

Focused and attentive professional services throughout my recent new lease process. David was very efficient with his time and mine, and that was greatly appreciated. He was/is well organized and clearly familiar with how to assist customers, anticipating their questions, needs, and concerns. Solid and timely follow up to my calls and requests.Also want to thank Agata Dumond for her patience, great attitude, and assistance with helping learn the details about the ES's features and functions.Overall, a very good and enjoyable experience.Alan Funk

Hassan&Rana

May 2, 2016

It's always a great pleasure to drive a Lexus; It's been our car of choice for a long time and we can't be happier with this educated choice. We just got a new car from Lexus Meade and we were so impressed with the upscale treatment of customers; we were extremely lucky to have Dave Israilov as our salesperson. Dave treated us with high respect, courtesy, and friendliness. Above all, we felt that he was trustworthy and gave us his candid answers on all our questions. No pressure sale whatsoever. We greatly appreciated his exceptional communication and sale skills, and his sound advice. Eventually, we couldn't be happier or more satisfied with the whole experience if it wasn't for Dave! We highly recommend Dave, make sure he's your guy for future purchases :) Hassan and Rana (Dearborn)

Henya R.

May 2, 2016

Tony was thoughtful, knowledgeable, got the right thing done for me and faster than expected. He communicated well and got my car fixed just right.

vms

May 2, 2016

Shawn was very helpful in accommodating me to get right price and the right car. He was very straight to the point and didn't want to waste my time, which I appreciate. I ended up finding the perfect car that fit my budget. I would definitely recommend this dealership to my family and friends! Thanks Shawn!!

dannybme

Apr 30, 2016

I was sick and had to be at a doctors appointment and Tony went way out of his way to make sure I got done and to my doctors on time! Great service!

dee jackson

Apr 30, 2016

The service that Tony and the team at Meade Lexus provide is top notch, I really feel like they have my best interests in mind when I go there,

Jumpman88

Apr 30, 2016

Kept it simple. I like how Shawn got straight to the point about the pricing and also about the cars history. Will recommend to anyone I know looking to buy a car

Kazmanlexus

Apr 30, 2016

Great atmosphere and true Lexus high grade and band experience at Meade at Southfield. Easy to work with sales person and accounting department. Exceptional feeling to own Lexus at this dealership. Delivery specialist explain well on vehicle features in time effectiveness and set up my Lexus Enform quickly.

Laurie

Apr 29, 2016

I've been working with Meade Lexus for several years, and I am always given the most cordial, professional service! Having worked with other dealerships before I began with Meade Lexus, I can honestly say that Meade is a pleasure to work with, and is much more customer-centered and caring than my other experiences with car dealerships. This is true both in sales and service. They seem to be efficient, and want their customers to be thoroughly satisfied. Cheerful attitudes and friendliness with each person I worked with. This is the first time working with Michail Kravaritis, and I was thoroughly please with his knowledge and his demeanor. He was friendly, not pushy, and seemed to truly want the best deal for me. The same holds true for Mark Matuszczyk, whom I had worked with in previous years. Adam, who showed me the features of the car, was a wonderful teacher, patient and extremely knowledgable. Thanks to all for a smooth transition and a great new car!

Lexus lady

Apr 29, 2016

Great service!! I got my first Lexus and I love it. He knew exactly what he was talking about and helped to get me exactly what I was looking for couldn't of went to a better place with a better salesman! I would highly recommend this place and salesman to everyone I know!! Thank you for everything!!!

nance1634

Apr 29, 2016

I brought my car in for routine service. Was greeted promptly by the staff. My service was completed in a timely manner. I would definitely recommend this dealership to friends and family.

Nthomas

Apr 29, 2016

I could not have had a better purchase experience at every level of my purchase. Ryan and the team worked with me to get the vehicle I wanted at a price I was willing to pay. They also helped me out of my previous lease to get into an RC 300 F Sport. The process and the people could not have been any better. Hands down the best car purchase experience I have ever had.

Dan Nguyen

Apr 28, 2016

Joshua Pawloski was the Sale Consultant who helped us to purchase this car. Joshua was very professional and friendly. We came in late at 8:00 PM and Joshua stayed with us until 10:30 PM until we completed the sale. This was a very pleasant experience. Joshua never pressured us to buy the car. He explained and answered all our questions or concerns. We are very happy with this purchase.

Jessica Nguyen

Apr 26, 2016

Great services. Very nice and friendly. All technicians had experience. It's easy to make an appointment. Location is convenient for me. The prices are very good value.

driver6

Apr 25, 2016

Our experience in finding the right lease with Mona was outstanding. She was knowledgeable, patient and really listened to our wants, needs and concerns. We highly recommend Mona and Meade Lexus.

Icecreame1122

Apr 20, 2016

I give an overall rating of Excellent. Ryan Simmons was my salesman and he was extremely honest, responsive,, and followed up on everything I asked of him. The same can be said for Seth and the lady who helped me with the instrumentation of the car. I would highly recommend Meade Lexus and Ryan Simmons to anyone looking for a great car buying experience.Regards,David Boyer

weiy888

Apr 19, 2016

I went to this dealer to get new battery, the service rep. show me the charge was new battery $185, lab. fee $65, 49months thru 84months $25 (credit) total $225 plus tax, then I found out the battery is $118, and pro rate is 25%, the total should $118 - $29.50 +$65=$153.50.OVER CHARGE MORE THAN $70.the high level management should watch and maintain your prior repetition.John

ScottyB

Apr 19, 2016

A wonderful experience dealing with David. He was very helpful in finding me the car that fit my budget. He was patient with me while I was deciding which direction to go in. I'm very, very happy with my IS 250 F Sport!

sport

Apr 19, 2016

This is my 11th Lexus that I HAVE Leased through Meade. I have always dealt with Karen Klaassen. She has always been professional, knowledgable and friendly. my experience has always been positive with the leasing of each car. Karen is my reason for continuing to lease a Lexus.

George M

Apr 18, 2016

This is the fourth car in about ten years that I've leased through Meade; and I've always dealt with Karen Klaassen. Maybe any good sales person could impress you with one experience, or maybe even two. But consistently for ten years with four transactions? No, it's not a coincidence; Karen is a true sales professional. She is CONSISTENTLY at the top of any ratings I could give. She listens to my "wants/needs"; she has great follow-up, and I always have felt that I received a fair deal. If you're in the market for a Lexus, get to Meade Lexus and ask for Karen. She's great, and the Dealer Principal gives her great support. When it comes time for Delivering your vehicle, Amanda Peck would also be great to work with. She deserves very high ratings. If you can work with her, do!

derekbsmith

Apr 17, 2016

15 days came and went since purchasing my L/Cert. 2013 LX570 and Dave Israilov came through once again! He had my front license plate holder and a new 15 day tag sent overnight to Columbus, OH. A+ rating. Thank you Dave!

Nikki

Apr 15, 2016

We had a great experience at Lexus and with Mona Buchanan. She was fun and friendly and we never felt pressured. So happy with my new Lexus!

ryuryn

Apr 14, 2016

I recently renewed my lease and got a 2016 NX. Karen was very professional and paitient. They didn't have the color I wanted in stock (I was told that it will take 5-8days) but Karen managed to have my car delivered on my birthday which was 2 days after I singed the contract, she even put a big red ribbon on top of the car made it look like a present! Big surprise! Thanks again Karen! Love the car!

Ajweiner7

Apr 13, 2016

Shawn helped me find the right deal that was in my budget and salvaged the deal after I was ready to walk out due to the condescending attitude of the manager.

Dave Dodson

Apr 13, 2016

From the moment we walked in the door, we were well taken care of. From the smiling reception staff that immediately partnered us with sales consultant Michail Kravaritis , a very attentive salesman who felt more like a friend., as we moved to the financing step......wow what a positive experience and then to the team that gave us a brief overview of the car before we drove off. All and everyone did not let us down Lexus of Southfield IS superior Thank you Meade Lexus of Southfield !!!!

bvo2000

Apr 12, 2016

Didn't plan on buying that day but josh was very well informed about lexus and sold me a great car..he did a great job

Satisfied Leasor

Apr 12, 2016

My experience at Meade Lexus of Southfield was very good from the initial discussions with Maria D'Aigle, through the paper signing with Malcom, through Amanda introducing me to all the features of my new leased Lexus, and even to today when Markeith Allix came to my home to help me synchronize my remote control garage door opener.

Nanda.S

Apr 10, 2016

Josh got the best deal for nx200t for lease which I was hunting for past 3 months. This made me drive from Pittsburgh to Southfield all the way to crack th deal as the numbers were surprising. The best Lexus showroom i have been , and elite dealers in NJ and Ohio couldn't able to get me this number. Josh was simply awesome in cracking me this deal, he was friendly , knowledgeable and considering my expectations. I recommend the showroom , Josh & team.Regards,Nanda.S

Carra53

Apr 9, 2016

Great service for new car sale. Josh was very helpful, knowledgable and supportive. He was patient and listened to my requests and met them effectively.

Desksoup

Apr 8, 2016

The best customer service I have ever experienced! Dave was extremely knowledgeable and found the perfect car to fit my needs. Truly an amazing experience!

Charzz124

Apr 7, 2016

I was in and out of the dealership. I spent very little time waiting and I didn't have to do anything. Everything was already done before I arrived. The service, like always, was great. They treat you like family.

TheProfessors

Apr 7, 2016

After trying other dealerships earlier in our lives, we have purchased many cars, eight plus, from Meade Lexus, specifically from our salesperson, Maria D'Aige. She and the rest of the team always go above and beyond to make us very happy. Maria remembers each family member and her attention to detail is remarkable. Maria is a star. It isn't only a great new car experience, it is the follow up service, too. Very courteous and thorough. Furthermore, they know us by name and provide a friendly, atmosphere whenever we stop in. Our children have grown up with the memories of visiting our local dealership as part of their lives. We really feel that they are the absolute best.

milarsen

Apr 5, 2016

Karen Klaassen is a great person to work with when buying a new car, she really made it easy! I would recommend Karen when selecting a new car sales person.

Annette2016

Apr 4, 2016

I say this because my Salesperson Maria D'Aigle and service Rep. Don Allen are the best and most professional and appreciative people I have ever worked with. This is my 7th Lexus and all of them were purchased at this dealership. I tried another Lexus dealership but it just was not the same and nor were the efforts of the staff (they were nice and polite) to assist in buying a car, they were a bit reserved if you know what I mean. I learned my lesson to stick with Meade Lexus of Southfield and I am only happy with Lexus vehicles. When you need maintenance on your vehicle they are so considerate of the customer you would not believe how good they are and how comfortable they make you feel if you have to wait. I would not go anywhere else, this is an experience by itself. Thank so Much Meade Lexus of Southfield!Annette

derekbsmith

Apr 4, 2016

We walked in to pick up our '13 L-certified Lx from Columbus OH and we were greeted with a smile almost immediately which is very, very important in my opinion! Thank you with kudos to that gentlemen! Our sales person, Dave Irailov was very professional and nice throughout the two-week sale process. His replies were prompt and through. Once we arrived, Dave reviewed the vehicle inside and out, instructed us in the cabin, gave up tips, asked if we had any questions, etc. Mark the finance guy was also very pleasant and funny. I wished him good luck this football season! We felt comfortable and happy with our purchase and we will definitely consider doing business again with Meade Lexus in this e-commerce society! Thank you once again! Derek, Anne and Alex Smith.

msufefe

Apr 1, 2016

Th employees were friendly and I didn't feel pressured during the selling process. I realized after I drove off the lot that my passenger side mirror was scratched and cracked and at that point they wouldn't replace or fix it, so I was disappointed that in some aspects they are still like other dealerships where they will try to slip small things past you. I still loved the car so it wasn't a big deal but I did feel they were looking for ways to get over on me. Overall, my experience was much better than any other dealership.

JDolan

Mar 30, 2016

Dealing with Tony is always a pleasure. He is one of the most trustworthy people I've dealt with and always makes me feel at ease when I come in for service.

Tamara Greene

Mar 25, 2016

This was my 3rd vehicle from Meade Lexus, and as always, the process and service was handled flawlessly! I had a very difficult time in 2015 with family illness and work demands. I needed to turn in my vehicle on short notice (for another gorgeous Lexus, IS 300, this time) and Dave absolutely made it happen under some difficult circumstances and time constraints! My sincere thanks to Dave and the Meade Lexus team, you're awesome!!!

AliAdam12

Mar 24, 2016

For anyone looking to buy a Lexus, meades Lexus of Southfield is the dealership for you. Shawn was very very helpful, any questions I had he answered an explains everything about the cars to me. He is open an honest, doesn't give you the bs like most sales people do. He will get you the best discounts on your car guaranteed. If interested In a Lexus go see Shawn an I promise you will not leave disappointed.

Cdw1008

Mar 22, 2016

I didn't know what to expect going into the dealership to purchase a new car, michail made my car experience very smooth and he was very easy to deal with and helped me get exactly want I wanted!!

Rodafree

Mar 22, 2016

The process was text book, from selecting a car online to receiving a call from Ryan, making the appointment, test drive and and finalizing the sale. I would recommend a friend.

Court reporter1

Mar 19, 2016

Perhaps it's just business--but approaching 50,000 miles my husband suggested a new vehicle. Thanks to the encouragement of Tony K. I made it to Rick Rodriguez, a kind, kind individual who introduced us to Russ Collick, they both researched the vehicles of my choice. Unfortunately and extremely sad that the deep blue and the autumn shimmer, not available. Had I taken another second to think about it, I would have kept the Champagne black top 2013--still so beautiful. But Russ took meticulous time with us, giving us the "getting into a lease and a new vehicle conversation, he was quite professional, responding to all of our questions and in the after-hours he assisted us in test driving and trying to convince me to a point where I would be happy. There just doesn't seem to be enough vehicles of certain colors--even today, I'm still disappointed. But ecstatic over the service I received from yet another, Marla Govan who stepped her status to the next level as ever before, by assisting my husband and I how to navigate through the new technology, getting us set up with everything we are entitled to and she did that with such professional resolve, sometimes it's tough comprehending the I-T language. She makes it sufficiently easy to take in, we are quite, quite grateful to her. The next day she immediately set up the garage door connection and that young man, equally, outstanding at his job--Markeith Allix, a huge thanks for his diligence, too many things happened with that work, but he got the job done. And Johnnie Dinkins reaching out many times to do the trade-in, wow Meade working together, appreciation. And finally, the financial pundit, Malcolm--well-versed in all the plans and making beneficial suggestions as we prepare for a future with our new lease--thank you.

Aneduislib

Mar 17, 2016

The entire dealership is full of friendly and knowledgable people!! Karen Klassen is my favorite!! She's patient and All Business!! An overall wonderful experience.

Kayla G

Mar 17, 2016

I love my New car ! It's been roughly 2months and it has performed just as it was presented to me , impeccable! Meade Lexus has a great staff that is full of joy and they take great pride in customer service!

Piercelexus

Mar 17, 2016

Excellent Sales experience carefree process we have returned for over 15 leases during the last twenty years dependable product. Sales person goes beyond expectations to satisfy customer.

Rubrdux

Mar 17, 2016

Seth paid such great attention to all of the little things that were important to me about this previously owned SC 430. We exchanged emails during the week to finalize the deal and he was attentive but not overbearing. In a salesperson, that's an art. When I picked up the vehicle, he had attended to every detail and even remembered one that I mentioned before but had forgotten.In all of my 50 years of purchasing or leasing GM, Chrysler and Ford products, new or used, this is by far one of the best dealer experiences I have ever had.I felt that I received good value for the price of the vehicle and it was delivered shiny and clean with new mats too!

SB2016

Mar 17, 2016

The staff was extremely pleasant and professional. Very knowledgeable and a willingness to help. My sales lady Mona will help you with the BEST deal.

Court reporter1

Mar 15, 2016

My review is on behalf of a basic wonderful experience at Lexus, every single time I come in. But Friday's experience, March 11th with my Service Administrator Tony K--let's say, I really didn't think he could out-do any of my other positive service experiences, but he did. Yes, he serviced the vehicle with its needs, seeing that I'm close to 50,000 miles on my ES350. I asked him about an appraisal, he was very forthcoming with that information and he enhanced the possibility of my looking into purchasing or leasing a hybrid, more importantly just doing a trade-in. He speaks so favorably of all the Lexus vehicles. Because I know of his history in their repairs or service, I really really listen to any information he can share regarding my looking into another vehicle. I didn't realize the 2016 ES350 had so many changes to it, because I've been perfectly content to keep my 2013. Tony has skills not only in the service center--but also in the showroom--I'm just saying, you won't find a more engaging employee with full-blown honesty about the Lexus vehicles. I sincerely appreciate his knowledge of Lexus!!!

Frances Watson

Mar 15, 2016

the dealership was great, the sales person was wonderful and I would recommend Meade Lexus of Southfield to everyone. I would also like to recommend my Sales Person Mr. Johnnie Dinkins

Judy S

Mar 14, 2016

Maria D'Aigle was helpful, professional, friendly, and knows her product line.This is our second purchase from Maria and we will continue to work with her.Found all Meade Lexus employees knowledgeable and friendly. The business manager was great to work with and we were given a thorough overview of all the features of the vehicle.

Lexus8

Mar 13, 2016

I have been both buying and leasing Lexus for years (just leased my 8th Lexus) and have always worked with Karen Klaassen on each car. Started with the ES for several years and then moved over to the RX-both great vehicles..I know Karen will always have my interest in mind both from what vehicle I want, what options and helping to negotiate the right price.Karen is very customer driven and always makes sure that from the starting point all the way thru to delivery of the vehicle and beyond, she makes me feel comfortable and very satisfied with the entire process.Since I have owned/leased so many Lexus and worked exclusively with Karen, when I am ready to move on to the next vehicle I know that I can go into the showroom, meet with Karen and have the new vehicle the same day-there is no need to spend hours or even days there to make a decision.Karen is the TOP salesperson at Meade for a reason-outstanding customer service from start to finish and this establishes customer Loyalty!Thanks Karen for another great experience leasing the new RX350-it is really a wonderful SUV.

mhowar99

Mar 13, 2016

We worked with Mona going to the dealership on several occasions. Not only was she patient with us but very helpful. I am definitely excited to be a new Lexus owner!

My lexus

Mar 13, 2016

I have shopped around at other stores (Acura ,Infiiti ,Bmw) just to see what's out there before I go back to Lexus .Ones again great experience got me back to Meade Lexus by the best sales pro Dave Israilov and friendly staff that makes you fill welcome.

Rohan Mahadik

Mar 11, 2016

I interacted with the Sales team at Meade- Jack and Seth, during my 3 visits to the dealership. They were really nice and friendly and helped me out on a good deal. Jack explained the car features very well, took me for 3 test rides on different models. Overall, Meade made me feel comfortable. There paperwork procedure was smooth as well.

davidp3481

Mar 11, 2016

This has been a great experience. This my 3rd GS and I couldn't be happier. Dave Israilov really came through for me and helped me get my dream car.Two thumbs up, way up, for Meade Lexus

Crest

Mar 9, 2016

Jerry Marx and others there are truly service professionals. i even find the that folks who work behind the reception desk to be very friendly and helpful.

deltadiva313

Mar 7, 2016

I would like to take the time to express my appreciation and gratitude for the service I received at Meade Lexus of Southfield. From the moment I pulled in until the final paperwork, I was treated kindly and with the utmost respect. I wish I could recall the names of the young men who drove my car away and returned it. They were very nice young men. Special thanks to Don in service who took the time to explain, thoroughly, the whole process and what occurred regarding my service. I really appreciated knowing what's going. Don Allen is a great asset to the company. The ladies at the desk were awesome as well.

HSBrown

Mar 7, 2016

I highly recommend Meade Lexus of Southfield, MI.I have leased 7 Lexus SUV's from super sales manager Karen Klaasen. She takes customer care to a new level of excellence.The service department from the from scheduling an appointment, to the front desk greeters and service managers like Dave Ferguson make it a pleasure to do business.

tennabop

Mar 5, 2016

My service consultant, Donald Allen, did a wonderful job, took good care of me, and keep me well informed about what was going on with my vehicle. He accommodated all my needs and is a excellent service consultant.

Sonyaaj

Mar 5, 2016

My rep, Donald Allen, is an awesome rep and employee. He also takes great care of me and accommodations are wonderful, thoughtful, and very helpful

RhondaLB

Mar 3, 2016

My expectations are consistently exceeded by a wonderful team. The experience begins with the service department and ends with the sales staff. I am afraid to visit or consider any other dealership at this point. Ms. Maria hits a home run each time she solves any of my challenges. Marla, is on her way to being a great business partner. She was very "good" in presenting and introducing the features in my new vehicle.

Kemoligeo

Mar 1, 2016

From the moment I walked into the dealership, I was warmly welcomed. Shawn took time to explain to me the different deals they had which helped me to decide which car to pick.

SSGill

Mar 1, 2016

I picked out a car with Maria and it was a surprise for my wife. She was very helpful and patient while I literally looked at every possible color combo. The service was what you would expect from a world class brand like Lexus. I now know why so many people continue to purchase or lease a new Lexus. Everything was top notch and Maria was really great over the few weeks I took to make a decision.Definitely recommending her to my friends and family.

DigTheView

Mar 1, 2016

Answered all my questions and followed up to check on how I liked my car. Definitely recommending him to my friends and family. Lexus has a winner!

jbeydoun

Mar 1, 2016

This is my second lease at this dealership. They have excellent service manners. My wife and I were warmly welcomed at the dealership. Joshua took his time in helping us with choosing a Lexus . He was cordial and went out of his way to make sure we were happy and satisfied with our selection. We highly recommend this dealership.

Big daddy L001

Feb 29, 2016

The sales team went over and beyond to get my family financed for our first LEXUS RX350 I would highly recommend Meade Lexus of Southfield the team is fabulous

dealerrater123

Feb 29, 2016

Maria was very accommodating with very specific requests. She took the time to make sure all the proper requests were met along with making the car buying process easy.

drhrl15

Feb 29, 2016

we love our new Rx 350, my wifes first Lexus, Thanks , Maria for all your help once again. It rides as goods as my ES 350

jdnz

Feb 29, 2016

the service here is top of the line from the moment you set foot in the door. they made the process easy and enjoyable and accommodated all of our needs. professional, friendly, honest - won't go anywhere else

joelounsbury2004

Feb 29, 2016

Maria was great to work with. She is really passionate about cars and it is sadly a rare attribute in car sales folks these days, she truly cares about cars and enjoys the cars she sells. She helped me with the options that worked good with my family, and helped us get a good deal. Is quick to communicate back to you when you call or e-mail her.

walterwhite11

Feb 29, 2016

Very nice and honest salesman, Shawn took the time to teach me everything about my new Gx and was patient. I will recommend to everyone who is looking for a new car or truck

Llguyot

Feb 28, 2016

I have just leased my 4th car from Karen Klasseen at Meade Lexus in Southfield. She is so professional and respectful of my time, I actually enjoy coming to get my car serviced; reliable work on my car, large comfy leather chairs, big screen TV and a coffe/snack bar. Easy to get loaner cars and schedule appointments online. Completely satisfied with my entire experience with Karen and the dealership.

Michelle R.

Feb 27, 2016

From the first phone call to Meade to the signing the paperwork our experience was OUTSTANDING. Everyone we came into contact with was great but I can't say enough about our salesman Dave Israilov. He was very pleasant with a great sense of humor. The time and care he took with was extraordinary. He was extremely knowledgeable, and patient with us. He truly made buying our vehicle a great experience, a first for both me and my husband . Extraordinary

2010IS250

Feb 27, 2016

Whenever I go to Meade Lexus for service I always get treated great! The treat customers with respect, and they make me feel like family!

1234

Feb 26, 2016

The entire team was great. Rick, Mark, Richard, and Dave. Dave Israilov in particular went above and beyond. He spent a great deal of time with us to make sure that we knew everything about the car. He was extremely knowledgeable and was extremely patient and articulate in conveying that information to us.

Sandy123

Feb 26, 2016

I was supplied with everything I needed to know about the car I leased. Shawn was very knowledful on the car and was courteous during the transaction making is simple and great.

Iris1212

Feb 25, 2016

My salesperson Mona Buchanan always provide excellent service to me. She always communicate with me and when I come into the dealership for the service of my previous vehicles Mona always made sure I was satisfied with the service provide. She is very knowlegable about the new vehicles . I have purchase Lexus vehicles since 2000 from Meade Lexus this is my sixth new vehicle . She is always polite and friendly which makes me want to come to the dealership for my vehicle to be service so I can have the opportunity to chat with Mona. All of the staff at the dealership is very nice and friendly.

Jaye

Feb 25, 2016

Don Allan is provides impeccable service with honesty and integrity! He takes time to explain the problem so that I can understand and always gives me a list of priority repairs. I have a 2002 and 2008 Lexus vehicles and they both run great because of the excellent service I get from Don!

MacDonald Family

Feb 24, 2016

We are now a 2 Lexus family and could not be happier! We have worked with Mark for the last few years and he has always been a pleasure to work with, up-front, and offers great guidance for our decisions. This time, David Israilov assisted us and he was fantastic too! We so appreciate the atmosphere at the dealership -- how we are treated -- and how pleasant the exchanges always are, no matter who we work with. It truly makes a huge difference to work with people you can trust who work with you -- not just try to sell you. There is a big difference. We look forward to being a 2 Lexus family for many years to come. And I am LOVING my car SO much!!!!

jenniferoh248

Feb 20, 2016

I had a few miscommunications on my part when I was expressing what it was I wanted when I came into the dealership to trade my car in... I was working with Seth Arnold initially and I just think maybe he misunderstood or maybe I hadn't made my wants or needs clear enough.. Regardless he did everything he could to get me into a new car, because I had expressed some urgency and I appreciate the work he did to make that happen. Although I was very excited, it wasn't exactly what I had wanted and I expressed to Seth and Russ that I wanted to bring the car back and to get one that had all the options. I came back in and met with Rick Rodriguez and Jaclyn and they were absolutely outstanding the customer service they gave me. They were friendly, professional, attentive to my concerns, respectful to my wishes on all aspects of the transaction. Rick and Jaclyn were absolutely amazing in the work they had to do and I want to thank them, because they really made me feel they genuinely wanted to see me a happy customer and they showed they are proud to uphold the standards of Meade Lexus. They then put me with a different sales associate Karen who was patient, friendly, professional, kind, extremely knowledgable and made me feel extremely comfortable as a female customer. I will say it has been my best experience yet doing business at Meade with Karen assisting me. She really took her time in making sure all details and any questions were answered and did everything to make sure I was happy and comfortable at all times when she was assisting me. For a female trying to purchase or lease a car on her own it can be quite intimidating especially if your not familiar with leasing, financing, etc... And sometimes salesman in any business can be quite disingenuous in they're intentions when they know a customer may be a first timer. For anyone who is planning on doing business with Meade I would highly recommend working with Karen and I just wanted to say thank you again to Rick and Jackie for making me smile and feel happy every morning when I open my garage and see my car! I love it its a beautiful car and thank you for everything. On a side note.. Mona.. your voice travels very far.. I heard you when I was in Marks office. I'm not sure what your problem is with me, but lets just keep it professional in the work place. Please and thank you!!Thanks again Lexus for taking great care of me!!!!

elishap

Feb 19, 2016

Comfortable atmosphere. Everyone was welcoming and not pushy. Actually looking forward to visiting everyone when I come to get maintenance. Went above my expectations to get approved. Love the car too!

Tom53

Feb 19, 2016

The dealership and sales person provided an excellent, professional and pleasant buying experience. This was my first Lexus purchase and I would recommend my sales person Josh Pawloski and the dealership to anyone. I look forward to dealing with them again in the future.

Vishal

Feb 16, 2016

It was pleasant experience buying the new vehicle. I was not prepared to buy the vehicle initially, after reviewing the price and availability of my choice we have made a decision to buy. Josh spends a lot of time in explaining the details and made me feel comfortable. Customer service is excellent. Thanks you !!

kg

Feb 12, 2016

I have purchased 3 cars from this dealership since 2008. Each time has been a great experience. I recommend working directly with Maria D'Aigle, she is always great to work with and makes sure you get the best deal.

mwinkrx

Feb 11, 2016

Great service and follow up. Negotiations were professional & the whole experience was top notch. Made my wife & I feel like valued customers.We particularly liked the support from Marla, who helped us get familiar with the car's features.

dannybme

Feb 9, 2016

Tony in service took great care of me as usual! I highly recommend this dealership to anyone because of him!!! He is extremely diligent, courteous and respectful not only of me as a customer but as a person, and he doesn't make me wait forever either - he respects my time!

massosteven

Feb 2, 2016

My wife and I looked for a Lexus for 4 months. After visiting 3 dealers in state and 1 out we were very exhausted and tiered of pushy dealers. We found a vehicle at Meade through an online listing. When we went to see it, we where amazed by our sales person politeness. We were more amazed by how they worked with us to ensure we were on the right vehicle and not forcing us to vehicle. Great experience from the sale to the pick up or our car. I recommend the staff of Meade to Lexus to anybody tired of aggressive dealer.

turbineguy

Feb 1, 2016

I bought a used 2013 Lexus RX350. It was originally sold by your dealership,I sent an e-mail to Tony Krajewski asking if he could kindly send me a PDF copyof the original window sticker listing prices and options........hard to know all of the featuresactually included without this. Tony replied lightning fast. Thanks a million. Hope to return the favor someday even though its a long way from Michigan to Texas.

karimtabbaa

Jan 31, 2016

Best Dealership and best service, Tony makes my visit as easy as possible he works with my busy schedule. I am always satisfied with the service.Thank you Tony

NX200t

Jan 31, 2016

I got my 2nd Lexus from Dave. Great dealership, great customer service!! The buying process was smooth and easy. I'll be back when it's time for number 3Thank you Dave

Ankita

Jan 31, 2016

I recently got my first Lexus(IS 350) from Dave and Seth.. This dealership makes buying a car fun and easy.... Great dealership, great customer service!!!

Dr. K

Jan 30, 2016

Always great service when I come in ! They always take care of me. My care is fixed correctly and in a timely manner. They are swift and correct.

Dr. Z

Jan 30, 2016

I just received a new 450h RX from Maria D'Aigle which is the best car I have ever owned. This is my 4th Lexus from Maria who defines the words " excellent customer service". She is an absolute pleasure to work with!I was, however, a bit surprised when I was contacted by another sales person after working exclusively with Maria on my first 3 Meade vehicles.Very happy I came in for a car wash in December, saw Maria was still there....and left with a new 450h shortly thereafter.

MiLexus

Jan 30, 2016

This was my second experience getting a car from Meade. As with my first lease, Maria was great to work with. I'll be back when it's time for my next car.

kimberly425

Jan 29, 2016

One day when I had my car detailed they dropped off a nx200t to me to drive. I fell in love! Thanks to Maria, I had it delivered in my driveway shortly thereafter!

shireen

Jan 29, 2016

This was my first car purchase and I was very satisfied with the service and assistance that I was provided with. Seth helped me understand and outlined the options on the car I was looking to purchase. They all were very friendly and attentive and I felt like they cared about making sure you left the dealership happy. Also I worked with Mark for my financials and he was friendly, funny and the process was smooth and efficient. The dealership and employees I worked with are highly recommended!

Amy123

Jan 29, 2016

I purchased my second car would recommend this dealership to whoever is thinking of buying a Lexus vehicle.Our sales Consultant David Israilov was was very informative answered all our questions very professional.Will definitely be going back in the future.

Melinda

Jan 28, 2016

I have been in contact with other Lexus dealers and the Southfield one by far exceeds all others. Seth has done a phenomenal job assisting me in my lease. He outlined all options and was a very knowledgeable sales person. I recommend him to anyone looking to lease a car. Mark was also great helping us with the financials. A very funny and friendly guy. This dealer is highly recommended!

Sid2807

Jan 27, 2016

Tony is a really helpful guy. His service is commendable. He's very patient in listening to what issues we have with our car. Thank you

Karen C.

Jan 26, 2016

This is the third vehicle I have bought from Meade Lexus and Karen Klaassen is the reason I keep coming back. She is friendly, trustworthy, and highly competent. I appreciated the fact that she supplied me with all the information I needed, yet didn't pressure me to make a decision. I would definitely recommend her to anyone looking for a vehicle. In terms of service, on my previous Lexus I had an unknown object shatter my sunroof. After getting the run around by insurance, I called Meade Lexus and spoke to Don Allen in service. He had me come in right away and had a beautiful new loaner car ready for me to drive for the several days it took to make the repair. I never had to deal with my insurance company again because Don took care of it all. The customer care at Meade Lexus is superior.

Bob and Miriam

Jan 24, 2016

Mona had the knowledge and dealer resources available to find us the vehicle we wanted. She delivered the right car at the right price. We felt that she was working for us, and looking out for our best interests. We will definitely work with Mona again in three years for our next new vehicle.

jacobcamhi

Jan 23, 2016

I forgot to mention Gerald Marx my service advisor in my last review. He provided me with excellent customer care. He is very friendly and professional. Thank you Jerry for a great experience.

Khanh Ha

Jan 23, 2016

We recently bought a Lexus, we have bad experience with financial service! I told them I did not want extended service but he convinced my husband to buy it without telling me. We called back to cancel the extended service and it took forever to update the new balance. I bought a car on Jan 2th, I still haven't get updated on my account. I keep calling, texting and the only answer I get is keep waiting. Why it takes so long to update the new balance? I'm very disappointed!Jan. 20th: Talked to the manager today, he promised to get everything taken care of, and we expect to see the updated principal balance soon ( after they removed the extended warranty service) . Everything is clear to me, just need to see the updated balance to make sure everything is correct as promised . I'm glad that I finally have a clear answer from the manager, will share my experience later after I see the updated balance, hopefully in few weeks!Jan. 23rd: Thought everything would be fine, but temporary plate already expired and I was promised to get the permanent plate on Jan.11th, still have not received it yet. I had to call like 10 times, they promised to send another temporary plate but I still have not received it, I asked for the tracking number of the mailing package, never get an answer. Also no updates on balance yet! Lexus financial service will able to cancel the extended warranty service only if it's effective. Found out that the vehicle service agreement ( aka extended warranty service ) never been approved, so how can Lexus Financial Service help us to cancel if the contract never been effective? How funny is when the contract fee already applied on our principal balance and the vehicle service agreement has never been approved. To the manager: I was promised everything will be expedited but still have not get any updates. I understand you are busy and things take time but for my expired temporary plate, I wish your employee was a little more polite not to ignore our calls & texts. I will update the reviews after everything get updated but for now, your place deserves low rating. FYI my husband account is TUNG MAI if you want to investigate the issue.

D Ferguson

Jan 22, 2016

Meade Lexus has the best service department because of Jerry Marx. Taking my car into the dealer for service has always been a task I never looked forward to doing, but Jerry has made it a much more pleasant experience. He is always on time; always pleasant and jovial----he likes his job--- never talks down to me because I am a woman; and always keeps me abreast of the progress of the service process.

dbauer

Jan 21, 2016

Our family has literally put nearly 2 million miles on Lexus cars, and Dave Israilov at Meade Southfield has been our sales consultant for many years now. Dave is honest, knowledgeable, and professional. There has never been a question Dave couldn't answer, and the answers have always proven accurate. I just took delivery of a 2015 ES today which replaced my 2007 ES. Do yourself a favor and call Dave to give he, Meade, and Lexus a chance. You'll be glad you did...

jacobcamhi

Jan 21, 2016

I have been to many dealerships in my time but Meade has by far been the best. My service experience was great for both of my scheduled maintenances. The staff from sales to service and the great staff at the snack bar is the best. Thank you.

Mayae

Jan 21, 2016

I can't begin to explain the excellent experience I had with Meade Lexus of Southfield. They were very patient and made sure I didn't leave without the car of my dreams. Mona worked with me and was very cooperative throughout my whole experience.. If it wasn't for her I would not have such an easy going experience. If you're looking for a Lexus, go see Mona!!

tsmith7

Jan 20, 2016

The service at the dealership is always great and everyone is always very nice and accommodating. The situation was a little unique with this visit, but ultimately everything worked out.

Sean K

Jan 19, 2016

I have worked with Michail K. for several years and every transaction is a joy. I greatly appreciate the honesty and care taken. I highly recommend Michail and Meade Lexus to anyone in the market for a vehicle.

Emmydog

Jan 11, 2016

This is my second lease from maria!!! She is so professional and knowledegable of your Lexus vehicles that I cannot imagine working with someone else!! So warm and enthusiastic. Spent so much time answering my questions and helping me make a decision!! She is so much more than just a car saleswoman. Sees you through until you happily drive away in that new beautiful Lexus!!! She has to be Meade Lexus number one salesperson!!!! What a dear!! Sincerely. Pamela Catto

Robin Lexus

Jan 9, 2016

This is my second Lexus vehicle, The SUV that I traded provided me with reliable transportation and style for over 11 years. My salesmen Seth had to do very little persuading when I returned to purchase another SUV. Punching a car can be very stressful and overwhelming. Seth and the Lexus staff were very knowledgeable and accommodating making the transaction seem smooth and painless. Seth was " a man of his word" keep every promise made. After punching my beautiful RX 350 a few days of owing someone nicely scraped the pain off the bumper, Needless to said I was mortified, Seth help to calm me down and help me to get it repaired within days. THANK YOU SETH!.. Your the Man. I can't say enough about the service department, you guys "Rock:. The whole Lexus experience is pure luxury from the beginning until your next purchase. Robin~ Lexus for life!!

kathymw

Jan 6, 2016

Jerry Marx provides professional and friendly service.He has been my service consultant several times.I certainly recommend him to anyone who needs service from Meade Lexus of Southfield.

NikiH

Jan 3, 2016

Mona is the most professional, educated, relationship builder in sales. With effective communication and broad knowledge on Lexus, it makes it pretty hard and pointless to shop anywhere else. Mona is a great listener and strives at every measure to meet her clients needs and exceed expectations. Lastly, Mona is trust worthy and timely with her response and delivery. Lexus is one of my 3rd luxury vehicles and I must say that Lexus is the only manufacturer with world class service, not their competitors.

New Lexus Owner

Dec 31, 2015

Just recently leased a new Lexus from Karen Klaassen. Great dealership, great customer service!! The buying process was smooth and easy. Thank you Karen for making my purchase experience friendly and fun.

AnandPatel

Dec 31, 2015

I wasn't planning on buying this car, but Michail made the process easy, seamless - straight forward! He is great to work with and honest. It's no wonder my whole family and extended family buy from Michail.

2010IS250

Dec 30, 2015

I have been a Lexus customer for 4 years now and Tony Krajewski has helped me since day one. He always greets me with a smile and a handshake and provides excellent service!!

Becsdrew

Dec 30, 2015

David Israilov has gone above & beyond for me since day one. This is my 4th Lexus & I love it. He is professional, trustworthy & I strongly recommend him! Always exceeding my expectations, David knows exactly what I need and makes the process quick and easy! Thank you for always being eager to help me. You never disappoint!

BrianC

Dec 30, 2015

Gerry Marx is the Service Consultant that I dealt with. He is consistently personable and provides a great level of service. He knows how to get you in and out with complete information insight into where things are with your vehicle. As long as the level of service remains the same or better, I will continue to be a customer of Meade Lexus of Southfield.

Jeanchoice1224

Dec 30, 2015

Dave was very patient/professional, explain every option, able to find the exact car with every feature I wanted with affordable payments. Lexus is my car of choice. Thank you!!!

nance1634

Dec 30, 2015

Brought my car in because I had a flat tire. My tire was repaired and I was in and out within an hour. Fast and friendly service.

HungDuong

Dec 29, 2015

I would like to say :you guys are amazing! You have done it really fast- clearly- professional and so friendly too !! Thank you so much again..!

Lexusfan

Dec 28, 2015

Everybody at Meade is so nice and kind. This is my third Lexus from them. Just got my oil change there on Saturday. They were so nice. An employee whose name I cannot remember went out of his way to show me some features of my car. Also, Mr. Redwine is a pleasure to work with! And I absolutely love my Lexus and your cappuccino! Thank you Meade.

GenadyN

Dec 24, 2015

David was my sales person for the 4th time, and I will definitely come back to Meade Lexus for David when it's time to get my next Lexus. He is very thorough, knowledgeable, always gives helpful tips on how to use the car. Efficient, follows up, and if even a tiny issue arouses he's always there to help. He is the person to get a car from if you're looking for a worry-free experience!

Yongtao

Dec 22, 2015

I have been with the same BMW dealer for about 10 years. It was my first time to visit a Lexus dealership. I came with some doubt as my bottom line was to go back BMW if the cars here didn't meet my needs. But the sale person Seth Arnold was friendly and knowledgable. He knew the car well and tried very hard to work things out. I am glad to lease a GS350 AWD from him and will come back again for future needs.

MPorter

Dec 22, 2015

The Meade Lexus of Southfield is truly a place to go for excellent customer service. My sales person Shawn, was courteous, polite, and very professional. The environment is full of friendly staff! Every corner I turned I was greeted with a warm smile or handshake. While my transaction was being completed and finalized I was instructed to visit the snack bar for refreshments as I waited to sign and drive away. I haven't been this impressed with the staff of a business in a very long time. I highly recommend visiting this location in Southfield, Michigan if you want the best service possible. Lastly, I have to mention my experience with the Delivery Specialist Marla. She met with me today and put me at ease as she explained all the bells and whistles my vehicle has. She was very polite, respectful, and performed with the utmost level of professionalism! I love my Lexus IS 200 and couldn't be any happier than I am with the purchase I made. I thank Shawn, Marla and the rest of the staff for the degree of professionalism they provided and highly recommend this dealership to anyone looking for great service and an excellent vehicle!

Lexluthor

Dec 21, 2015

I am an extremely particular person and very difficult to please. I demand things a certain way, and my experience from the business manager to my salesman to the delivery specialist was just that; a certain way. Each person was an expert in their field and demonstrated exactly that. That expertise coupled with personable attitudes made my experience EXCELLENT.

Ninap

Dec 21, 2015

I would like to thank my salesman Michali Kravartis. You are the best!!!! Five Star salesman, Five Star dealership, Five Star costumer care!!!! Meade Lexus!!!!!!!!!!!

decacon54

Dec 19, 2015

Saso and Richard were very easy to work with and I trust them to make a deal that is right for both parties. I have always had an amazing experience with Meade Southfield. (Well maybe one time out of 9 years was not the greatest) I look forward to a long and happy relationship with Meade. Amanda was also very helpful in navigating me through the new dash board.

Jayptp

Dec 19, 2015

Jerry was very courteous, friendly and thorough. Great experience! Will be coming back for future service appts. I also loved the free coffee and food in the waiting area

mterrell7712

Dec 16, 2015

Always The Best!!The service quality, continually meets the needs of my latter model vehicle. The maintenance provided is consistent and done with the highest standards. I'm thoroughly satisfied.

wilma 67

Dec 16, 2015

I was treated so much professional care at this dealership . The entire purchase process was exceptional. It was a pleasure to do business with Seth Arnold, the salesperson.

jefft

Dec 15, 2015

I did not have any set plans to purchase a Lexus until I worked with Maria D'Aigle. She went out of her way to find the car that I really wanted which was located in another state and worked out a better price then I had expected. Everyone in the dealership was helpful.

Scout

Dec 15, 2015

I was in the market for a certified pre-owned Lexus RX350. I saw some cars on the Internet and called Meade Lexus of Southfield. I was connected with the sales person Michail Kravaritis. I told him about the cars that I was interested in. He told me he wanted to go and check on them and he would call me back. Michail called me back 20 minutes later and provided me with addition information on the vehicles. I told him I would drive over to Southfield from Grand Rapids on Monday. When I arrived he was waiting for me and provided great service. I ended up purchasing a vehicle and the rest of the staff provided a great experience.

Lexusowner123

Dec 14, 2015

Shawn is honest and direct and does not pressure you. His focus is on you the customer. Shawn will work closely with you to ensure you get the best value and service you can.

M. Laster

Dec 14, 2015

I brought my vehicle in for tire service and ending up buying a new vehicle. Tenicia was very professional, friendly and informative. I really thank Tenicia for delivering my new SUV.

Tkue

Dec 14, 2015

Everyone here at this dealership was very nice and helpful. Shawn was my salesman and he made sure all my questions was answered and that I was satisfied with my car.

Hlang121

Dec 14, 2015

Everyone in the dealer is very nice and professional. Especially sales person shawn. He is very knowledgeable and honest, he try his best to get all your questions answered. It is great experience with Shawn, he is so helpful.

chrisandken

Dec 12, 2015

My husband and I have both bought new vehicles from Karen Klaasen in the last two months. She is a joy to work with, very informative, helpful and she has a relaxed, low pressure approach which made for a great experience. The entire dealership is staffed with highly capable people. Marla was a gem at explaining the operation of the controls inside the car. Definitely a five-star experience!Chris & Ken K.

Tomka

Dec 12, 2015

Just bought my 9th Lexus with David's help! Every car I bought was exactly as described, excellent quality, and David assured that all went smoothly every step from the beginning to the end of the process. When working with David I know that everything will be flawless and fault-proof. He is the only salesperson I will be buying my future cars!

thunder

Dec 10, 2015

This is my fourth lexus from Karen. I won't go to anyone else. She is extremely proficient !! Always there for me. Thank you Karen

arleneopp

Dec 10, 2015

Meade Lexus of Southfield is a great place that tries to give the best customer service ever. It is a pleasure to do business with them. My service consultant, Jerry Marx, makes service calls to be as easy as possible. I highly recommend the dealership.

jdub

Dec 9, 2015

Dave (Sales), was informative, professional, showed great customer service, and worked with me to get into the vehicle I wanted :) He made us feel good about the purchase/deal.

dswash

Dec 8, 2015

How wonderfully disgusting and predictable that Tony K. who has serviced my ES 350 for several years now, manages to perform every meticulous item of service needed for my fifty thousand mile overall. He recognized my need for a loaner and indicating items that were needed for service whereby he assisted my husband and I in making the decision of doing additional service now or the future.He's a true professional service provider that pays attention to detail and keeps things moving and quite frankly, answers my questions before I ask--thanks again, Tony K. You never, ever disappoint.

DMF1

Dec 6, 2015

We have two Lexus SUV's a 2001 and a 2006. The care and attention to detail has been the best I have ever experienced.

lovemylexus60

Dec 5, 2015

I have driven a number of luxury sedans over the years, but never a Lexus. Meade Lexus of Southfieldprovided excellent customer service! The vehicle I chose wasn't available locally at the time, but the staff tracked it down and made it happen! My salesperson, Maria D'Aigle was a pleasure to work as was Sales Manager, Russ Collick. Great People, Great Service and I really LOVE my new Lexus!

mmabin

Dec 5, 2015

Service was exceptional. Tenicia took her time with me so I will be satisfied with my puchase. She answered all my questions and concerns professionally. She also immediately followed up to make sure I am satisfied with the vehicle.

carrots

Dec 3, 2015

everyone is very friendly and helpful from the person who opens your door to my service agent and I can't forget the people who serve me coffee

Douladoula

Dec 1, 2015

Best customer service. Was greeted by Tenicia Hinton right away. Only came for questions and ended up with a car. Everyone was very helpful and patient.

Mohammad

Dec 1, 2015

They are great people sitting there. All of them are.Tricia Dost was helping through the process. She is really an honest and nice person to work wit. If I ever need another car I will go back to this dealership. The manager and chief of accounting were really nice too.

johnniesteward95

Nov 30, 2015

Bringing my car in for service is a joy! I see Don when I come into Lexus and he is always extremely nice. He always answers my questions and gets me back in my car efficiently. Don is the Best!

Jrhodes89

Nov 30, 2015

I would recommend every one to go him he was very nice , polite, and professional. He helps you get what's best for you and great deals .

katem23

Nov 30, 2015

I enjoy Don very much and he is the only consultant I choose to come to. I would refer him to anyone because any and every question I throw at him, he answers. He makes my process so easy! Without Don I would not enjoy my Lexus experience.

Raul23

Nov 30, 2015

The service I received was great! Don was able to get my problems solved in a polite and timely manner. I have been to the other Lexus dealership but Don provided by far the best service!

Acervera

Nov 30, 2015

Don is spectacular! I had an extremely tight schedule and he always accommodates to my needs--I was able to get in and out quickly. I would not have went to any other consultant because Don always takes good care of me and the service I experienced was simply incomparable.

Chayla94

Nov 30, 2015

I got service done with Mr. Allan and I was very pleased with my results!!!! I defiantly would recommend anyone to him. Thank you so much for the service!!!

Day C

Nov 30, 2015

When I came in for service I was greeted by Don Allen who did an amazing job. He was very friendly and helpful in meeting the needs of my vehicle. Service was done timely and I will return when any other situations occur with my Lexus. Thanks Don for all your help.

Allie1

Nov 29, 2015

I got there right on time to my appointment and was seen in a few minutes. They are very reliable on their fast service and I was in and out with my issue in about twenty minutes. Great fast and friendly service!

Barista

Nov 29, 2015

Don Allen was wonderful. He eased my worries from the problems I was experiencing with my car. I am now worry free. He was able to squeeze me in at the last minute before going on my trip. Don was totally amazing. Thanks for all your help.

neikko

Nov 29, 2015

From the moment I arrived Kevin made sure that everything was taken care of, and went over everything he possibly could to make my experience as positive as possible.Thank you Kevin!

Vkay

Nov 29, 2015

I was having a few problems with my car, but I was quickly eased when Don took care of me. He is very professional and friendly, I would definitely recommend him!

Chris and Barbara williams

Nov 28, 2015

Great and well please with the professional warm friendship we had with Maria overall they bless my shocks off and treated us like we were Kings and Queens no problem and we will return for more service and tell others of our wonderful time with Maria and her team Thank h all so very much Happy Holiday seasons and everything be bless

Babylexus

Nov 27, 2015

Approx 12:30pm on Black Friday my car wouldn't start. I frantically called Meade Lexus - Southfield because I couldn't have my car disabled all weekend. They advised me there were no appointments available this day however they offered same-day service as long as I could allow up to 3 hours for completion of service. The service area was fully packed yet the greated me and Tony wrote up my service issue very promptly. Tony advised me of the possible issues and indicated they would promptly look at the car however he repeated it could be a 3 hour wait. To my surprise, I was on the road with my car completely serviced within 75 minutes from the time I arrived. The service experience was very professional and very fast. I know from experience that I never would have gotten the same service at another dealers service department. To be able to bring my car at the last minute and having the job completed so quickly is truly a special quality, however that has consistently been my experience at Meade Lexus - Southfield. Tony took care of my issue very quickly and very professionally.

DaveW

Nov 27, 2015

I live on the Eastside, but have been to BOTH dealerships recently to purchase a new car. The experience has been some of the worse I've had in my years of buying cars. (at both places)My previous experiences in both 2007 and again in 2012 at Lakeside were great, but then again those salesmen are no longer there.In 2008 I ended up buying an Acura MDX because of an interim salesperson.Looks like I might be doing it again !

DLG

Nov 27, 2015

Very attentive, professional and friendly service. Could not ask for more. I continue to purchase from this dealership because of the service. The entire staff is excellent.

Jacqueline715

Nov 27, 2015

I can't begin to express how much help Maria D'Aigle was to me while selecting my new vehicle. I initially walked into the dealership by myself. Believe it or not, I wasn't ignored! Maria greeted me with a warm smile, wasn't pushy and thoroughly answered every doubtful question I had. The next day I returned with my husband. Again, Maria assisted us in professional manner without being aggressive. Maria made us WANT to buy a car from her. Yes, she is THAT good.Meade Lexus is clean and has an inviting environment. You're would be doing yourself a disservice if you didn't check them out.

mrhudson007

Nov 27, 2015

My husband and I purchased a used 2009 Jaguar from this dealership that unfortunately had serious mechanical issues within the first 30 days of purchase. I contacted Saso Perduloski, the pre-owned sales manager, who helped with the repair bill and in the end even took the car back, letting us swap it for a 2009 Lexus RX 350. Saso handled the situation in a very professional and customer-focused manner and even though we were very upset he ensured we were taken care of like family. Saso gave us complete peace of mind and fully regained our confidence in this dealership when he offered us a complimentary warranty, an additional set of keys and had the service department fully inspect our new vehicle, ensuring nothing was left to chance. Technology specialist Nicole even came with us to our new car to walk us through all of its features. What started as a horrible experience turned into a guarantee that when were ready for our next car there is absolutely no doubt we will be coming back to Mead Lexus of Southfield.In life we dont judge our friends by how they help us enjoy the good times, we judge them by how they help us get through the bad times. We never would have imagined a car dealership could be successfully held to the same standard.Shawn H.

SAP

Nov 27, 2015

Upon the greeting at the front door until driving off of the lot, our experience was top notch. Maria made leasing our new vehicle a pleasure rather than a task. She was very friendly, attentive and professional and even went the extra mile to make sure my wife's car was delivered with a big red bow on top!

sheilae

Nov 27, 2015

My sale person was friendly, personable, and no pressure.....she was very patient, and knowledgeable about the car. The whole dealership was very friendly and made me feel very comfortable

Jmirvine

Nov 25, 2015

I knew I had to purchase a vehicle but I wasn't sure what kind I wanted. Alak was very patient in answering my questions and addressing my concerns. He was very knowledgeable about the car's features and the services available to me. I appreciated his honesty and his commitment to put me in a vehicle I both wanted and needed. I was so impressed that I sent my best friend. She also purchased a car.

JA May

Nov 25, 2015

I love the Meade Lexus dealership family! James and I are always made to feel like we are priority. We are grateful for the one on one personalized service.

Charmaine Williams

Nov 24, 2015

The first noticeable difference when you walk in this dealership is the genuine smiles. There was no anxiety producing pressure. My salesman, Alak Bouzeld, was enthusiastic about showing me as many cars as I wanted to see. He was personable and knowledgeable about the product. Again, no pressure. He wanted to make sure I was happy with my choice. The finance manager, Marla Johnson, was easy to work with, knowledgeable about options, and again, no pressure! I love my car and my new dealership. Everyone involved in the purchase if my car made it a wonderful experience.

Kizy3647atyahoo.com

Nov 24, 2015

Dave Israilov was very helpful and he has extensive knowledge in the Lexus vehicles. The experience was very comfortable and the staff on hand at the dealership were very nice and accommodating. Thanks,Luay Kizy

LisaM

Nov 24, 2015

From the minute we walked in the door to leaving with our new/used Lexus our experience was excellent. David was a real pleasure to work with as well as Mark & Amanda! David is very friendly and we never felt like he was trying to make the sell. He's also been helpful since we bought the car when we call with questions.

Junichi

Nov 23, 2015

Tricia Dost is very enthusiastic, friendly, and helpful. She is also patient and has your best interest in mind without upselling and gives sound advice. She was willing to go the extra mile by removing snow on several cars that I wanted to test drive (felt really bad!) but still had a warm smile afterwards. Tricia has a great work ethic and personality, which is why I would recommend her to any potential customer.

Westie1

Nov 23, 2015

A few weeks ago I came into the Meade Lexus for some work on my car and I was pretty stressed. Don Allen helped me get what I needed with excellent service and a smile that made my day. Thanks Don, thanks Meade Lexus!

John

Nov 21, 2015

From the moment that I walked into the dealership this was a great experience, Tricia was pleasant, professional, knowledgeable and ....unflappable. I bought my RX before my wife arrived and when she got there she wanted to trade in her two year old RX that was on a three year lease; Tricia made it look easy but I'm sure that it wasn't. The entire staff was great, including Mark M., the Finance Manager.

Kasha

Nov 21, 2015

Made buying process easy. David called me when appropriate car became available. Third Lexus bought from your dealer. David is honest, informative, and easy totall with. Credit dept helpful as well

spencer

Nov 18, 2015

Tricia Dost made buying a Lexus product a pleasurable and memorable experience. She was professional, attentive, patient , and had the most pleasant personality. She was successful in finding us a car that met our needs and made us feel welcome and comfortable in a situation that could have been somewhat stressful. Tricia was very knowledgeable, and informative and answered all of our questions regarding car maintenance and operations with clarity and candor. In short, Tricia was an awesome sales consultant and an honor and delight to work with. We would highly recommend Tricia and Meade Lexus to family and friends. We are super appreciative of Tricia's hard work, dedication to customer service and outstanding performance.B. Spencer

Ved

Nov 18, 2015

Very nice dealership to deal with people are friendly and Know what need to be done for the service They are competitive and courteous Very cooperative with customers

schram1

Nov 16, 2015

I am now on my 8th Lexus for a reason. In addition to location, doing business with Meade is like belonging to a private club where all your needs are attended to. I started leasing Lexus automobiles over 2 decades ago from a salesman named Leon. He did a terrific job, however when he left on or around my 4th lexus I stared doing business with Karen. Her knowledge, understanding and care for the customer's needs is a large part of why I continue with Meade.

Sam Espada

Nov 15, 2015

Travelled from Ohio to purchase a certified pre owned IS 250 F-sport and Mark had the car ready as soon as I got in. Test drove it and it was like new! purchased it and was out 2-3 hrs later and on my way back home. My only concern was that they were going to send me the factory carpets and I still haven't received them after a couple of months.Ill have have to call Mark back and see if they maybe just forgot.

Chrisallos

Nov 13, 2015

This specific dealer went above and beyond to help me. Staff was excited for me and helped set up all the features in my new car. I will definitely be referring people to Maria because of the great service she provided and because she was willing to work with me to get my monthly payments within my price range

Jeffersond517

Nov 13, 2015

Excellent communication from start to finish.A focus on customer service was evident from the first call. Seth and Saso build customer value in presenting a vehicle that was attractive in presentation and price. Marla helped guide us expertly through the purchase. Purchasing a car long distance even with today's instant communication is stressful. The folks at Meade Lexus of Southfield made us feel as though our needs were their ultimate focus.

hallen0817

Nov 12, 2015

I was just shopping around for a new car before my lease end in 3 months. I spoke with Tenecia on a Thursday morning and Friday I was picking up my new RX 350. Tenecia made my transition from my old to new vehicle a seamless process. Way to go Tenecia!!!!! Mark was a hoot while filling out my paperwork and Amanda was very pleasant as well as she walked me thru my vehicle features.

HappyRXOwner

Nov 12, 2015

Came to Meade and purchased a new 2016 RX. This is our first luxury vehicle. Dave is a great sales person who has great knowledge of the Lexus product. He helped me understand the multitude of features and choices. I've owned the car one day and already discovered features I did not know about at the time of purchase.The Safety System and the Navigation systems are awesome and intuitive.

Stamper

Nov 12, 2015

A very pleasant car buying experience. Friendly, hospitable, and knowledgeable staff. Tom was very patient and took the time to carefully explain all the features of the two vehicles we were interested in and was great helping us make an informed decision. Marla was great in explaining all the new technical features. Mark was super. Thanks everyone.

trolli

Nov 11, 2015

I know that when it's time to service my vehicle everything will run smoothly. The people in the service department are professional and knowledgeable.

Ex Ford Motor Company Certified Product Specialist

Nov 11, 2015

My mother recommended we come to Meade Lexus of Southfield because she had great experiences in the past purchasing from them. What I appreciated from working with Josh was that he was patient, highly knowledgeable, and not pushy. He let me check out my pre-owned Lexus 350 RX AWD at my own pace and made me feel my time mattered. Today being Veteran's Day, we were not able to go to the bank(s) to get a Cashier check and to inconvenience himself Josh was willing to drive back to our house so we could write a personal check so we could have our vehicle today. That says a lot.

dan87951

Nov 5, 2015

I purchased a certified GS350 for my wife from Seth Arnold and cannot say enough good things about how pleased I was throughout the entire process. Seth never tried to hard sell me and let me take the time necessary to decide if I wanted the car. When it came down to talking numbers, I appreciated the fact that Sasco ( Sales Manager) took the time to be involved in the process. After all, he is the guy that can approve or disapprove a deal this takes out the unnecessary walking back and forth between salesman and manger which drives me nuts! After owning the car a few days we noticed a cup holder attachment was missing. I emailed Seth and he sent out the part in a timely manner -- its the little things, that keep customers coming back! When Im bored with my Cayenne, Ill definitely give Seth first crack at my business (F-Sport). Thanks again Seth, Sasco, and Amanda for a pleasant experience!

Lexusjeff

Nov 5, 2015

Came in for a new car lease, Mona Buchanan was awesome! She made our experience enjoyable and was atentative to every need. The dealership was great and I would highly recommend it.

Me

Nov 4, 2015

Great service. I drove in for my scheduled maintenance appointment. My service advisor, Tony, already had papers ready for me to sign. After signing them, he escorted me to my loaner, and off I went. Barely there for 5 minutes.

Love my new car

Nov 1, 2015

Excellent experience. I couldn't be more happy with my new car. Jimmy was great to work with and made the process easy and stress free.

Vjohns167

Nov 1, 2015

My dealers rocked the house. Tenica was very attentive to my deadline and even made Her self available to help me after hours. I really appreciate the service follow-up she provied. Double kudos!!

Happy 3X Lexus Owner

Oct 31, 2015

Very impressed with dealership and whole selling process. From my first contact with Seth Armold via Internet with a quick response even though it was a weekday evening. Seth was very responsive and professional without being pushy and answered all my questions and concerns. His boss was also very responsive and easy to deal with. I liked the whole process and could feel the dealership difference from my experience with a different Lexus Dealership. No comparison with how this experience went, I will not buy a Lexus anywhere else even though I have two more convenient locations closer to my home. I will do additional business here.

kentut

Oct 31, 2015

We are repeat customers for the tenth time! Yes, I said tenth. I always get my service repairs done with Jerry because he is very knowledgable about everything under the hood and then some. My last five vehicles have been leased through Maria. Maria is extremely energetic. Quite frankly, I am someone who pays attention to the most minuscule detail on my vehicles. Maria patiently answers any and all questions that I have.

Pklein

Oct 31, 2015

This is my second lease with Southfield Lexus and Maria. After Maria sold me my first Lexus, she continued to stay in contact with me during the duration of my lease. Never forgetting the importance of quality customer service and client relationships, Maria always keeps my best interest in mind. When it came time to renew my lease, I knew Maria was the only sales representative I would work with. I will continue to work with Maria as my trusted salesperson and will recommend her to friends and family with the utmost confidence. Maria cares about her clients sincerely and for that reason I will remain a loyal client of hers.Philip Klein

skillmaster86

Oct 31, 2015

Jimmy king was approachable and knowledgeable without being pressuring and followed up to ensure I was getting whatever I needed throughout the sales process. The finance team was easy to negotiate with and the business desk was efficient. All sales associates were friendly and offered to help, even just in passing.

zeblayman

Oct 30, 2015

Thank you, Jimmy King and Meade Lexus for an outstanding new car buying experience. Jimmy was very knowledgeable about the RX and helped me to make my educated decision to go with the RX. He was also extremely patient as I took the vehicle on 3 test drives. I had told Jimmy that my husband was extremely busy at work but I wanted him to see the vehicle before I purchased it. So, Jimmy went on anther test drive with me to my husbands business to answer any questions he had and so he could see the vehicle.

fenderfm212

Oct 30, 2015

I brought my car back to Meade Lexus for routine maintenance and worked with Tony. He was very prompt to take care of me and had a loaner ready so I could get to work. He called me as soon as the service was done. I will definitely bring my Lexus back for the next service.

carguy123456

Oct 29, 2015

Working with Bharat was an extremely enjoyable experience. He is extremely personable and knowledgeable not only about the cars but about so many things! He was extremely accommodating and helped us so much! I couldn't recommend him more! We had a wonderful experience and would definitely go back!

khannawa

Oct 29, 2015

The dealership was very pleasant and accommodating to work with. I would definitely come back. The salesman David Israilov was a pleasure to work with and I felt like he gave me the best advice and directed me towards the car that work best for me. Thanks again! I would definitely come back for a second vehicle!

1rubyd

Oct 28, 2015

My sales person was Jack Debenedet. He originally was dealing with my husband a week prior and showed him multiple cars to choose from. Mr. Debenedet treated my husband with fairness and professionalism. Since my husband was buying the car for me, Mr. Debenedet had to show me all of the selections all over again, which was a few days later. He didn't mind at all. He took his time and allowed to me test drive cars 2 or 3 times. He was professional and understanding with me. I have owned foreign cars before, but never a Lexus so I was a bit confused on a lot. Mr. Debenedet was there with me throughout the entire process. He gave me his email and phone number and told me to call or email anytime I had issues or questions. I appreciate his help. Hopefully, everyone at Lexus of Southfield is this professional. Thank you!

Val03

Oct 28, 2015

Working with Maria was wonderful and stress free. Rick was wonderful in making the numbers work, where I felt he truly was working for me, as well, to make it a win-win situation. Mark was no pressure for extended warranties, while I signed the papers. Amanda explained all well, as my beautiful new car was delivered. I look forward to making many referrals.

Jenny123

Oct 27, 2015

I love the service and the overall feeling from Maria!!! Love her!!!! Everyone at this dealership is so warm and friendly. So close to my house too!! I love the service and how I get reminded about service needed on my car

NearFam

Oct 27, 2015

My salesman listen to the requirements I had for a vehicle. I was in the used car market and was really concerned what options I would have but he found something that fit perfectly! I couldn't be any happier with it! Everyone from the finance group to the receptionist to the person evaluating my trade-in treated me very respectfully and were very pleasant to deal with.

Chicago7

Oct 27, 2015

Every aspect of the experience was extremely top notch. I can not believe just how fast and smooth the entire process was from start to finish. My wife Anita and I was so impressed with Seth Arnold and the team here at Lexus. This was our first Lexus purchase. All questions were answered and even the calls after the purchase were answered promptly. This is a focused on customer service business and they wrote the book on customer service. Thank you Seth for such a great experience. Must give Mark the finance man a big shout out. No one wants to go see the finance man but he completed the entire day. Extremely professional and knowledgeable. There are some great people at this location.

Jaylexus

Oct 26, 2015

Josh Pawloski was very helpful and made my buying experience so good . He was very knowledgeable and helped me in all the steps starting first time I met him and to the end.I will highly recommendJosh for any organization. Amanda Peck was so friendly and knowledgeable. What a nice girl she was.Department manager and finance manager was very good as well.PS: I wish if you had a program to deliver the vehicle or assist in taking the vehicle home would have been a big help. I had to call my friend who was at work to drop me off to the dealership.

Shawnmac8

Oct 26, 2015

This is simply the best car buying experience. David is extremely organized and his follow up is excellent. He is the best prepared, most knowledgeable salesperson I have ever dealt with.

Geri

Oct 23, 2015

This is the 2nd Lexus that I have leased. Michail K was the salesman each time. He is the reason why I would recommend this dealership. Michail is customer focus and very knowledgeable. He got me a great deal and made the process very easy.

rotr ranger

Oct 22, 2015

When i took my car in for service my advisor was very knowalege about the product and what work was being performed. Also kept me up to date on the status of my car. Overall my experience at the dealership was outstanding.

Beauty14

Oct 21, 2015

I just like to say that I have been going to this dealership for a while now. I never had to complain about anything. Great service and excellent customer service.

Sheldon

Oct 20, 2015

Every aspect of the experience was top notch. All questions were answered and calls after the purchase were answered promptly. They even came right out to hook up our garage door opener. This is my third car bought from Dave and won't be the last!

Shivika

Oct 15, 2015

All my questions were answered and got a great deal for our new car . David was great and allowed us to test drive ourself and enjoy the ride to figure out how comfortable the car is

LEXUS2015

Oct 11, 2015

Seth Arnold was very professional and outstanding in every aspect of the car buying experience. The Best Ever! I would recommend Seth for all your New Car Purchases!

barbaragoodman

Oct 10, 2015

Personnel that we dealt with were very helpful. They interacted with all the ancillary services for us so that we didn't need to make separate contacts.I only wish that I had spent more time reviewing the different pricing options.

nhonasoge

Oct 2, 2015

Jerry is the best. Very polite. Service was done with in the promised time. The car was sharp looking when I got it back. Thanks Jerry.

johnniesteward95

Sep 30, 2015

Don is AMAZING! Every question i had about my car was answered thoroughly and he was extremely nice and helpful. I couldn't of asked for better service. Don represented Lexus very well and i will continue to bring my service back to Don every time!

karimtabbaa

Sep 30, 2015

Tony as usual is the best, besides getting the best service he makes visit as easy as possible works on my busy schedule. Thank you Tony

ww

Sep 30, 2015

I've previously owned a 2008 GS 350 AWD and have been eyeing a fully-loaded certified pre-owned for the last year. Karen Klaasen was our sales representative and Saso Perduloski was our certified, pre-owned sales manager. Both of them were very easy to work with, not pushy, and very courteous. They even went out of their way to replace a tire that they saw had bubbling along the sidewall on their own initiative while inspecting the vehicle for the last time prior to delivery. I would highly recommend both of these individuals at Meade Lexus of Southfield. Currently enjoying the certified, pre-owned 2013 GS 350 AWD.

maimo

Sep 28, 2015

good experience, great service, appreciate good advice, go thru finance in a zip! very helpful agent that i dealt with in the last two time with my lease and my new buy, thanks

Not for you 38

Sep 28, 2015

Tony was very helpful . Could not ask for a more helpful writer. Work was. Done in good time and the price was fair thank you

mmr

Sep 25, 2015

I just wanna say that I'm very pleased with my service visit with Donald Allen. Hands down Lexus is the best in the industry. Keep up the good work!!!!!!!

Robin

Sep 25, 2015

Maria and Marla were great i had an excellent experience they were very helpful and friendly...and also understanding. Im very excited to be apart of the Lexus Family.

EJ

Sep 24, 2015

Maria D'AigleI,I really appreciate your willingness and your advice that help me out wherever needed. It's that kind of flexibility and dedication that help me, to find the right SUV (GX 460) for my family.Sincerely,Emad Jadan

Michaelyn Silverman

Sep 22, 2015

I would recommend Meade Lexus of Southfield to anyonewanting to purchase a new car. Salesman Thomas Gackle was terrific to work with. Ask for him if you go to the dealership,

Mon

Sep 22, 2015

Love Mark he goes above and beyond to make his customers happy...will always lease my cars through him! Great service and great friend to have made!

LexusBuyerReview

Sep 21, 2015

It was a great experience for us buying our first Lexus from this Dealer. Our Salesperson Maria D' Aigle was a wonderful sales person to work with. It was late in the day on a Saturday, before a long weekend and the dealership was about to close in 30 minutes when we entered the dealership. Maria welcomed us even it was too late in the evening. Maria knew and provided us all the details about the RX 350, which we were about to buy and even provided all the information about competitor vehicles.(which we were considering to buy). She gave us a good deal and her Manager offered us the price which we asked for the vehicle and the deal was completed within 15-30 minutes. Then Maria made sure she stayed for an additional 2-3 hours to make sure that the vehicle was delivered the same day (Even though the dealership was closed few hours back). She went thro all the details about the vehicle around 7.30pm on a day when the dealership was closed at 4pm. We thank Maria for a wonderful car buying experience.

Tipton525

Sep 21, 2015

My salesmen mark was great from the hello to getting the keys. I actually locked my keys in car once he gave to me and they helped me retrieve them. They have a food bar while you wait which I liked a lot. They Make you feel like royalty. Mark doesn't stop smiling and just makes the transaction happen no matter what. They gave me a great deal and even services the car for me when I found something wrong. Sasha the manager helped greatly in making sure I was satisfied. Highly recommend this dealer. ??

auto experience

Sep 21, 2015

My experience was professional and leasing my new Lexus was an easy transaction. The sales manager introduced himself and gave me his card. When I've called my salesperson, he's answered the phone and was able to answer my questions.

PMC

Sep 19, 2015

While walking the lot to look at vehicles, I was greeted by Dave in a very casual manner who simply asked, "can I answer any questions for you"... From there, the purchase process went exactly as expected: Look at some vehicles, Land on one, Go for a test drive, Negotiate the numbers, Meet with Marla in F&I, and Drive out with the vehicle selected... The team was courteous, efficient, and professional.., and the process was seamless... I would certainly recommend Meade to friends and family...

kaa

Sep 16, 2015

In my search for a used car, one came up from Meade Lexus. I live on the other side of the state but the name of this dealership sounded very familiar. Once I realized it was the one my mom recently purchased her car from I knew it would be worth the drive. She spoke so highly of this dealership and their commitment to customer service. After contacting Dave I had nothing short of a wonderful experience and drove off the lot with my "new", and very well taken care of, car. Dave was a pleasure to work with, as well as Marla Johnson.

lenda377

Sep 16, 2015

My husband and I came to Lexus only to look and contemplating on a vehicle. Mr.Michail Kravaritis was the first to approach us. He was an exceptional salesman in all ways possible. He gave us more than any dealer has. Don Massey is the past. Most of all he kept in touch. The staff makes you feel like family. I am enjoying my 2015 Lexus,

bettycj

Sep 15, 2015

My husband and I went to Meade Lexus in Southfield Saturday afternoon not realizing they were closed already. David was still there and kindly helped us instead of just telling us to come back later. We ended up buying a car right then. When I returned to pick up my car, everyone was courteous and efficient so I was out quickly. Marla was very good at explaining my new car to me.

VJ

Sep 15, 2015

I trust Dave and the backing he gets from. Meade Lexus. This time Dave made me run around a bit but eventually satisfied my needs. His advice is candid and value added. Dave extends courtesy and respect in line with image of the dealership and brand!

cdrakemd

Sep 13, 2015

Best auto purchase experience yet. Mona Buchanan was great. She even watched my kids when my wife and I went for a test drive. Love the car and dealership.

Ed48393

Sep 13, 2015

I brought my 2008 es350 in for an oil change, a new battery and to repair a damaged side view mirror. Although there was some mis-communication about the side view mirror, I felt that the service manager made things right.However, upon receiving my vehicle back and washing it a week later I realized that scratches had been made on the the front grill. I believe that while the battery was being replaced, that it was set on the front grill causing the scratches. Upon further inspection of the vehicle I found that a small gash had been made on the back of drivers seat! I feel that this was done intentionally as the person that repaired the side view mirror the 1st time was probably the same one that had to redo it the 2nd time (no proof) However, when the mirror was repaired the 1st time, the service manager asked me for the repaired part and was upset the the person that had repaired the mirror had Not put the repaired pieces in my vehicle. Again, I have no proof what-so-ever, but if the service person was upset for being called out on not putting the repaired part in my vehicle, and needing to repair it a 2nd time, he may have been upset. It looks like someone took a screwdriver and just dug it into the seat. Again, I have no proof. I do have pictures of these. As a result of this incident, not only will I not buy my new vehicle from Meade, which I was planning on doing, and had already spoken with Jeff my sales person, but will never go back for any reason, nor will I say anything positive about this dealership, ever! My girlfriend has also been receiving her service on her Lexus from Meade, and will cease to do so going forward. We will both be purchasing new cars in the next 30-60 days by the way. To say I am disappointed is an understatement!Ed Marshall

ebolee12

Sep 9, 2015

Mona B. is so wonderful to work with. She is very persistent and works hard to please the customer. The management team is also wonderful. I worked with Marla J. (in Finance). She is very thorough and professional. This is my 2nd Lexus from this dealership AND I got the color I wanted!! My ES 350 rides like I'm gliding on air! I refuse to go to another dealership!! I am now trying to convince my family to join the Lexus team!! :-)Signed, Customer for Life!! (Ebony Taylor)

mew1941

Sep 7, 2015

Mona Buchanan contacted us because of the offers available on our 2013 RX 350. The deal was well-explained and she was very open and honest and so pleasant to work with. We are so happy with our new Lexus and happy she contacted us. She is a superb salesperson!

scott

Sep 4, 2015

We just leased our 5th new Lexus from Karen Klaassen, and as usual, it was a great experience. Karen's professionalism, knowledge, and willingness to go the extra mile have kept us loyal to her for 11 years.

Happy

Sep 4, 2015

Absolutely customer orientated. Lexus of Southfield defines excellence in customer service and satisfaction.I purchased luxury cars throughout my life. Deciding factor in choosing Lexus was excellent service after purchase.

Shannon

Sep 3, 2015

Karen Klaassen is an awesome salesperson. She makes leasing a car such a positive experience. I love working with her and will recommend her highly!

mnikou01

Aug 31, 2015

Everyone at the dealership was so full of energy and so helpful and excited for me. My sales person Maria was the best and will refer everyone to her !! Everyone at the dealership was amazing

mterrell7712

Aug 31, 2015

I had an unexpected trip scheduled and needed immediate service. Due to the lateness of the hour I wasn't sure if I could get an appointment soon enough. After explaining my situation to Don, he was able to secure me an appointment slot and tended to my vehicles needs. My car performed beautifully on the road. Thx Don!

Allie1

Aug 31, 2015

Had a great experience at this dealership. Mr. Allen was very welcoming and eager to assist me with the issues of my vehicle. It's definitely a pretty penny I'm paying for the job to get done but I know my vehicles in good hands and I trust the workers there to take care of my vehicle.

Crest

Aug 31, 2015

Jerry Marx ALWAYS gives me top-notch service, he's always timely and get's me in and out quickly. Very comfortable dealership as well.

Wegpiano

Aug 31, 2015

The experience at the Lexus dealership was a great one I was impressed at the customer service and the professionalism of all of the staff at Lexus I would definitely recommend Lexus and the need dealership to my friends and family thank you for my salesperson Maria for her wonderful and professional service she was amazing

KPRAVIK

Aug 29, 2015

Great service. Good salesmanship. Satisfying experience and made me feel like I got a deal. Pleasant, reliable sales pitch. Highly informative and very knowledgeable about the vehicle.

Handyman

Aug 29, 2015

Tony made my service to my ES350 very pleasant. He was very efficient and professional. When I first arrived Tony was on lunch, saw me and cut his lunch early to get me taken care off. I was very impressed with his performance in getting me in and out quickly. This kind of service will keep me coming back to Meade Lexus. Thanks Tony and see you next time around.Gerry

Regina

Aug 28, 2015

Mark M. Is great. He is a man of his word and delivers a great customer service experience. The dealership overall is great as well. I have purchased from Lexus of Southfield for at least 10 years. Always had a good experience - including with the service department and ladies st front desk.

Len75

Aug 26, 2015

We were impressed with low key professional way Jeff treated us. He answered all our questions and delivered our car to our satisfaction! We will come back to him in the future and will highly recommend him to our friends.

Qarqaz

Aug 26, 2015

I ha d a great experience with this dealer ship, my dealer was extremely professional and helped me a lot in choosing the righ car with the right package and get a fair price. Would definitely recommend for any one interested in this car.

stacywallach

Aug 25, 2015

Tony is always helpful, professional, quick, thorough and ready to help in any way. Bottom line for me, I trust him. We return because of him and Karen in sales.

Lexusnx

Aug 24, 2015

I had the pleasure of dealing with Jeff Bernath . From the moment I stepped into the dealership he welcomed me , asked the right questions to understand my needs , gave me advices and listened carefully to questions addressing them all . He kept my contact info and called me few days later to follow up and see if I had new questions. He gave me wide range of options and helped me reach a final decision satisfactorily. I think he gave a very bright picture for the dealership as a whole . Thanks

Court reporter1

Aug 24, 2015

There are no surprises here, Tony K has provided stellar service, since I purchased my ES350. I attribute the incredible performance to his care. When I contacted him that my Maintenance Service Light appeared, he wasted no time in scheduling me for the service needed. He was able to provide a loaner; upon my return, he spelled out every thing that was done on behalf of my vehicle and explained when the next service would be due. Of course, the great thing about this information is I am able to plan financially for whatever is needed. Yes, it's exactly like setting doctor's appointments, scheduling blood work and any other service. He is proficient, I don't see how I could maintain the vehicle without his knowledge and professionalism. Thank you Dr. K.;Ms. Govan, a brilliantly highly-technological minded young woman. She manages to troubleshoot the issues I have with my Lexus Enform. I was concerned that on 8/20 there was going to be a scheduled update of one of my packages, she went through the system and shared everything that would occur. She is also following an update I hope to receive relative to the text message passage, while driving. The ES does allow you to respond to your texts by clicking on a pre-prepared statement. I can't imagine being without a Lexus in any way. I really couldn't imagine being without the Meade Dealership as a whole, they are Regal and you are always treated not as a customer, but a valued individual and that your product and you are phenomenal. So today, I thank and appreciate Tony K., Marla Govan and Meade Lexus Dealership experience--you have never failed me.

OZZY

Aug 18, 2015

MY, SALESMAN, DAVID ISRAELOV IS A VERY GOOD REPRESENTATIVE OF MEADE LEXUS. HE WAS A PLEASURE DEALING WITH HIM. THIS WAS THE 2ND LEXUS HE HAS SOLD ME AND I EXPECT IT WON'T BE THE LAST.

RamThuluri

Aug 17, 2015

This is our 3rd New Lexus since 2010 and we have been very satisfied with Big Mark for his honesty. We went him even though he was in used cars as we feel very comfortable with his honesty.

Wehbemom

Aug 17, 2015

Service always excellent! Service with Jerry Marx always exceptional and the reason why we keep coming back to Meade Lexus Southfield. We hope it always stays this way.

Rola Khayata

Aug 15, 2015

I've been dealing with this dealership 5 or 6 years now. So far very happy with them ( but not satisfied in general with car cleaning fm inside.) In my last visit, Mona Buchanan was very nice lady, professional, informative and pleassent to deal with. I won't hesitate to highly recommend her to any friend.She's the best.

just me

Aug 13, 2015

Mona B was great to work with. She explained all my options and really listened to what i was looking for. I love the new Rx350.

sdu128

Aug 13, 2015

Don Allen has been an absolute professional and an extraordinary service representative. I have been going to Meade Lexus of Southfield for over 7 years and it is alway been a pressure to do business with Mr. Allen. He is clear and concise as well as being extremely hospitable to what you need. He makes getting an oil change or any kind of car maintenance simple, fast, and enjoyable. Every interaction has been nothing but wonderful. A+ every time!

Sweetandclassy

Aug 12, 2015

Mr. Michail Kravaritis was very professional and very hospitable. My husband bought a 2008 SUV with very low miles also very Clean.... He took care of us throughout the entire time of the transaction as a total gentlemen. I would definitely recommend this dealership and Mr. Kravaritis. They will take very good care of you, even after the fact. My husband and I got instruction on the workings of the vehicle again in edition to Mr. Kravaritis information on the vehicle. Lastly there is very nice touch that is a surprise after you have bought or leased your vehicle!! Nice touch of class if you want the best then don't settle for less!!!

Car

Aug 11, 2015

Jerry is so friendly and professionally.He explained what he suggested clearly and very patiently.I had a wonderful experience with Jerry. I defenetly look for him for the next visit at the dealer.

Annie

Aug 8, 2015

I was very pleased with my experience with Meade Lexus. I had every intention of shopping around prior to stepping foot into the Meade dealership. Yet, from being welcomed at the door to inquiring if there was any refreshments that they could offer my husband and I, I couldn't do anything but sit down and hear what David I. (Our sales person) had to offer. Moreover, after hearing what he could do and offer I changed my mind about going to the Mercedes dealership ( I was in a Mercedes). Furthermore, I would like to say that the experience was just as smooth as the new 2015 Lexus ES 350 that I am now currently in. PS Rick and Marla were very helpful and personable as well.Thank you

lesko19

Aug 7, 2015

I've now leased 2 cars from Maria and both times have been amazing. She makes leasing easy and Ido ever need anything I know she'll get it handled. Amazing service. Marla handled walking me through my RX since I came from a ES. She was SUCH a delight. Very knowledgable, friendly and set up everything I needed and moreThese ladies are terrific

Carscarscars

Aug 6, 2015

The experience was very easy. My man Big Mark is a salesman through and through (respectfully)....but he's a good guy at heart. He was quick and easy to work with 100%. No bs salesman tricks, just good business. Marla Johnson in the finance department was exceptional. Next time I need a Lexus I'm going to these two without question!

cpav

Aug 4, 2015

Dave was very knowledgeable about all aspects of my vehicle and made me feel very comfortable and like a member of the Lexus family and, this was my first visit to Meade Lexus as well as my first Lexus vehicle. All members of the Lexus Team that I was involved with were very professional and helpful. I sure I will be back again for my next purchase!

fradenburg

Aug 4, 2015

I can't imagine buying a different brand of vehicle or a Lexus from a different store. The quality and value of Lexus is at or near the top. But the trust and confidence I have in David Israilov is the reason I will buy my 6th vehicle from Meade Lexus of Southfield.

Adam K

Jul 31, 2015

Our purchase experience on 07-29-2015 at Meade Lexus with Mark Matuszczyk was an excellent one. Mark acted in a very professional manner and helped us make the best decision. He was very knowledgeable about each automobile we had questions about and assisted us very well in every aspect of the purchase. He was always available and responded promptly to our phone calls. Briefly, he has all the right qualities we are looking for. We will definitely come back to him in the future.

Chekhanji

Jul 31, 2015

Dave had a pleasant personality. The job was done quickly and efficiently. I was amazed at how new and nice my loner car was. I appreciated the time. Everyone from the staff and dealership was very professional.

Nadine

Jul 31, 2015

This was my first time buying a new car so I was extremely nervous and not really hip to the program. I looked at a lot of cars before making this decision. Ultimately, when I decided to pull the trigger, Jack Debenedet appeared out of thin air. There were a lot of sales people willing to help me so it was confusing at first. Ultimately I think it's just the nature of the place. People at Meade are extremely helpful. From sales, to finance, to the technology experts, and the ladies at the counter who make sure all of your snack needs are met. Jack was great and patiently answered all of my questions and overall the experience with the entire staff was very positive.

TRogers

Jul 31, 2015

I recently had the pleasure of becoming a part of the Lexus family and I most say the transition was amazing. The staff was polite, informative, and understanding from start to finish. My dealer was Mark Matuszczyk and he always greeted me with a smile. Mark was an excellent listener when it came to me voicing my concerns about the purchase of my car. He explain the steps very well and followed through on all my concerns. The Lexus Mead family was great all around and I am happy to be part, could not ask for a better car,dealer, or dealership.

2010IS250

Jul 30, 2015

Just as always Meade Lexus is the BEST!! From the Valets when you drive in, to the desk staff everyone is always so friendly! Tony always greets me with a smile and a handshake!

mduda

Jul 30, 2015

Tony will greet you with a smile. Listen to you concerns and follows through on the smallest details. He returns calls and explains all the repairs.he is very knowledgeable.

kwk

Jul 29, 2015

Dave Israilov did an outstanding job of responding to my requests. He was very friendly, knowledgeable and prompt. We basically transacted this purchase via email and the phone. Dave sent us all the information that we requested including pictures. This was accomplished in a matter of hours . We traveled about 80 miles and the car was ready when we arrived. All the other people that we dealt with were also very friendly and very knowledgeable.Overall it was a positive experience!

Henya R.

Jul 28, 2015

We were very impressed with Dave Israilov's knowledge and helpfulness. His focus was on finding the right car for us. He understood what our needs were and went above and beyond the usual efforts in matching the car to us and making sure everything was done right. He is a busy person but always takes the time to answer questions thoughtfully and courteously. After our experience with Dave, it would be hard to buy a car from anyone else.

darlene

Jul 27, 2015

Meade Lexus has the best Customer Service. The Professionalism is unbelievable I am always happy when I walk in and very excited when I leave. I have the best sales consultant in the world Mr. Michail Kravaritis he ROCKS....... I have purchased four vehicle's from him, he always greets me with a smile, hug and keeps in touch with me throughout the years it's just family....

sixsigma73

Jul 26, 2015

Lexus of Southfield has the most professional staff I've ever had the pleasure to work with "HANDS DOWN". It was a pleasure to work with Don Allen in sales. Don always makes me feel that I am his most important client, additionally working with Mona Buchanan in sales has been an experience I will never forget. Mona was attentive to my every need and concern. She made sure all of my questions were answered before I purchased my vehicle and performed the vehicle walk through as well. If I could rate this dealership 10 STARS I would. Thank you Lexus for remembering what customer service is all about.

kellykg

Jul 24, 2015

I had been shopping around for a new auto lease and was having no luck with prices and salespeople. I went back to Lexus since I enjoyed my GX many years ago. I was met by Mona the minute I walked up and she was so pleasant and didn't give me any sales pitches or pressure to get a vehicle from her or Meade. I test drove multiple cars and she gave me pricing with multiple lease options when I decided I was interested in the RX350. I went and test drove another make of vehicle but ended up coming back to Meade and Mona. She delivered the car I chose to my work 25 minutes away and made sure I was happy with everything. The complete experience was easy, hassle free, and quick, not what I am used to when having to lease a new vehicle. I would highly recommend Meade Lexus and especially Mona to anyone interested in a Lexus.

tiffcar21

Jul 23, 2015

Meade Lexus has always treated are family with professional sales and service , of course the 5 vehicles we have had over the years have never had one issue so I am assuming the service center is first class like the sales side of Meade Lexus also .We have looked at many brands of vehicle and have owned and still do other models but Meade Lexus is by far the best vehicle out of several other brands with luxury, quality and one of the best riding vehicles out there .Thank You to your staff .

DaddyOES350

Jul 22, 2015

I been with Meade Lexus since 2000 and I still very happy with them & will continue to deal with them,and refer friend & family. PS Tony goes above & beyond to help me everytime I'm their.

Jan304

Jul 21, 2015

I drive a Lexus for the quality of the automobile and the quality of the service.... I have been very happy with my service (Jerry) and sales (Maria ) associates, they are simply the best!

Ulker Yusubova

Jul 21, 2015

A very good experience. I am very happy with David. He made my transaction very easy and smooth. I would highly recommend David as a sales person.I felt that he listened to my needs and found the perfect Lexus for me.

karen1234

Jul 20, 2015

I purchase a certified pre-owned Lexus Rx350 on Friday that did not start the following Monday This was very upsetting. I called Lexus towing. Corrosion on the battery cable was the problem. He charged the battery and advised me to leave the car running for a half hour to recharge the batter. I made a few calls to the Lexus dealership. I took the care in the next day and received a loaner. The dealership replaced the batter with a new batter and cable lines and returned my car that afternoon. I was satisfied with the subsequent service I received after the original upsetting ordeal. Thank you for taking care of me.

anidavenniro

Jul 20, 2015

I had the pleasure of doing business with Jack Debenedet. I felt as though he listened carefully to my needs and was sure that they were met. He has also followed up with me since the sale to make sure that I am still satisfied with the vehicle I purchased. I would highly recommend doing business Jack and the rest of the team at the Meade Lexus of Southfield. I have been nothing but satisfied!

Sandy

Jul 19, 2015

Mead Lexus makes you feel like you are part of the family. Not only are their salespersons friendly and polite, but so are the entire team and staff. Mark Matuszczyk is my salesmen and he has always presented himself in caring and professional manner. Mark's main objective is to make sure that his customers are satisfied. He listens to the needs and concerns that one has when it comes to purchasing a car and he guides you throughout the entire process.

anita.roby.1

Jul 15, 2015

David was the best sales associate I have had since becoming a Lexus owner. He was patient and concerned about my needs and comfort. Since this is the fifth Lexus for me most salesmen might assume it's a no brainer decision but not David I. I was VERY pleased with the way he handled my purchase and went above and beyond to make me happy. I will return to Southfield Meade Lexus for all my auto needs. Thank you David for making my experience a pleasure.Anita R.

Shock27

Jul 14, 2015

I recently purchased a 2014 Dodge Charger R/T AWD, as soon as I contacted them about the car Maria was extremely profesional and helpful. I have never had such a great experience buying a car or working with a dealership before, they were very accommodating and friendly. She went out of her way to make the sale go as smoothly as possible, and worked with me to get a great deal on the car. I have already told people about the dealership and Maria, and I intend to tell more people about the great service I received there. When it was time to take the car home they went above and beyond to help me understand everything about the car and all the features, including helping me setup the uconnect to my phone and showing how it all works. Also Marla Johnson was fantastic to work with and was a huge help in getting the interest rate I wanted, I will definitely be going back because of Maria, Marla, and the whole team at Meade Lexus of Southfield. Thank you

Harold1933

Jul 12, 2015

My experiences with Meade Lexus have always been excellent. This includes the salesperson and the service representative. They are very friendly and knowledgable. andhelpful. I highly recommend both of them. They are great representatives of Meade Lexus.

Sawsan

Jul 7, 2015

I had a great experience dealing with Jack Debenedet. He was very professional, knowledgable, and worked up a great deal for me. He even delivered my new car to my house. Would definitely recommend him to anyone interested to buy/lease lexus. Very happy and satisfied with his service.

jasonwitt79wvu

Jul 6, 2015

From the first click of the pictures online to driving the car home, everything went smoothly. An honest dealership and great people to with, especially Joey Fortuna.

vencient1glo

Jul 3, 2015

Webster's dictionary defines virtuoso as a person who has great skill at some endeavor, and Maria D'Aigle's rhythmical endeavor at customer service is an extraordinary feat to behold. She's sharp, i.e., regardless of the model; ES, IS, GS and now RC, insight has yet to fail her informativeness. Still courtesy is her graceful character as I and my wife are aways greeted delightfully. Her customer service seems non-stop because the sale doesn't stop the relationship. With Maria D'Aigle directive we are in our fifth lease, and God willing this will not be the last. Thank you Meade Lexus for the Maestro of customer service Maria D'Aigle.

gregg123

Jul 2, 2015

I brought my GX470 in for it's 90k maintenance. Jerry Marx gave exceptional service and attention to detail. The price was very competitive also.

Allie1

Jun 30, 2015

I was able to come in for some service to be done on my vehicle and everyone was very welcoming and Mr. Allen made sure that I got everything I needed to do in this one trip up here instead of making a bunch of different appointments. Even though it will be a while for another visit, this is the location that I will come back to!

Jonkammo

Jun 30, 2015

I just purchased a 2013 Lexus certified GS 350 AWD today a received the best service ever from Mark Matuszczyk! From my entranced he welcomed me and my brother in and offered us refreshments (which never occurs at a Chevy or Ford dealer). I saw the car deal online on cars.com and explained how I was interested in the vehicle. He went out of his way to search for the key, which happened to be with another salesman that couldn't be found. We test drove the vehicle and he informed me of all the features that the car offered. Once we got back to the dealer he then again asked us for refreshments and offered us pizza, which was delicious. I gave him my offer and he went and discussed it with the manager and came back within a couple minutes letting us know that my offer was accepted! He got the credit app ready instantly and I was approved that second. Mark went out of his way to make sure that the detail shop made the car super clean! He is an amazing sales man and I wish more companies would have someone like him! This dealer also has an amazing general manager that made sure our business was appreciated. I love places that make customer satisfaction a priority. Thank you Mark, Joe R. and Meade Lexus for this vehicle that I will be enjoying for years!

Sbarkley521

Jun 30, 2015

I just wanna say that my service visit was excellent for a first time visit. Don Allen and Dave Ferguson was very helpful in assisting me with my service visit for my oil change. Don did the initial write up while Dave cashed me out and was very helpful with the additional repairs needed for my car hats off to great service to the both of them

sbhatti

Jun 30, 2015

I just wanted to take out the time and truly thank Don Allen - Lexus of Southfield. He's a truly wonderful guy. He makes sure that everything goes super smooth every time. I am in and out of the dealership within under an hour almost every time. Don has often gone the extra mile to take care of me an my car! I've been returning to Don/Lexus of Southfield for many years now and know that this is my service consultant and dealership of choice!!

dsho71

Jun 29, 2015

I would always come back to Mark for a new Lexus he gives me great service and he is honesty about deals and style of car that fits my needs this was my second car i leased out from Mark at Meade Lexus of Southfield after this one i will come get another I would recommend family or friend to him.Thanks,Mark Matuszczyk

DDThomas

Jun 28, 2015

This is my second Lexus from Meade Lexus and Joey Fortuna. Everything went smooth and I got great pricing. I am enjoying my vehicle and I love the service department. The only complaint of any is that it took along time to sign paperwork. Thanks Joey and Meade Lexus

karimtabbaa

Jun 28, 2015

I have dealt with many car dealerships no one can compete with Meade Lexus of Southfield.both Sales and service departments are phenomenal. Tony you are awesome as usual

ladyrx2015

Jun 28, 2015

im finally a lexus owner!! i am enjoying my new lexus RX 350 and joey was great from start to finish!! thanks again joey i am customer for life!!!

Mrs. C

Jun 27, 2015

From start to finish the staff were quick in getting answers to my questions and courteous. The Salesman I worked with David Israilov, was polite and responsive.

2010IS250

Jun 27, 2015

I was getting refuntonleavr town and saw my tire light was on. I called Gony and asked what I should do. Even though he had no appointments available he told me to come right in. When I arrived he promptly greeted me and has my car in the shop within a few minutes. After find a nail in one of my tires he got it fixed and got me on the road in very little time. Reasons like this is why I continue to come back to see Tony for service!

billybob

Jun 27, 2015

Mead provides a level of attention and service beyond my expectations. They are organized to do this consistently.Karen Klaassen (sales) is the best. She listens well and helps find the proper car. She is not at all pushy like many other dealers. She even remembered me from my initial visit a year ago.Maria D'Aigle (delivery specialist) helped us understand some technical features like the navigation and sound systems as well as the normal overview. I was surprised and delighted with this extra touch provided by Mead.

Beverly Stone

Jun 26, 2015

We had an excellent experience. All our needs were attended to by Mark Matuszczyk. Amanda Peck helped orient us to the navigation system and all other new features.. She was delightful. Rick Rodriguez was extremely easy to work with.

Mishiyevm

Jun 25, 2015

Dave Izrailov worked with me to find the right car for me and my family. Dave listenes to what you need and looks to understand what you are looking for. He is very good at helping you find those things. Dave is also very knowledgable about the products he is selling.

Hadil

Jun 24, 2015

Knowledgeable staff and excellent customer service. Would definitely recommend Meade Lexus of Southfield without any hesitation. Loved working with my sales person Maria D'Aigle and also with Marla Govan. Very friendly staff and crew. Happy to be part of the Lexus family.

Morgan

Jun 23, 2015

Everyone is very friendly and would not go to any other dealership . Dave has done an exceptional job on getting my car repairs covered under my extended warranty. His customer service is fantastic and couldn't be happier.

Kristen222

Jun 22, 2015

I recently purchased a certified pre-owned 2012 RX350 and I couldn't be happier. I love my car, the service at the dealership was great, everyone was very friendly and helpful. Mona was the best! She was patient, knowledgeable and helped me find the exact car I wanted.

NewRX450owner

Jun 20, 2015

I bought a Lexus 2015 RX450 hybrid. I evaluated this car against an Acura MDX 2016 Advance. I worked with Jack DeBenedet at Meade Lexus of Southfield. He provided detailed and accurate answers to my questions and had been very professional throughout, obviously eager but never pushing for a sale. I made two trips to the dealership to evaluate different cars before buying and was very impressed with the customer-focused atmosphere. Jack always returned my calls and responded to e-mails quickly. My purchase experience was the best I had in the last 20 years, handled in a relaxed but very efficient manner by the dealership team. As much as I can tell by comparing to Edmund.com sales price data I also got an excellent deal. I will recommend the dealership and Jack DeBenedet to friends and family.

Lexus Fan

Jun 19, 2015

Timely, efficient and friendly service! Easy scheduling. I just wish the dealership could change the TV channel ( they said they could not!) as it was a shopping network, most annoying!

heythercher

Jun 19, 2015

Everyone was super nice, and were incredibly efficient in checking everything for my car. David even went out of his way to make calls, and helped provide discounts that made my service more affordable. At times he was hard to reach, but that was because he was serving another customer. Overall great experience, I'm coming back.

$Trust

Jun 17, 2015

Joey made the experience of purchasing our RX350 a pleasant experience. He took the time to explain every feature on the vehicle. In addition he kept us abreast on the progress of the vehicle as its was being prepared for delivery.

johnjohn

Jun 16, 2015

We have been dealing with Jerry Marx for 10 tears. He has handled any problems that may have occured and we have always felt that we were treated professionally, properly and fairly. I wouldn't want to deal with anyone else but Jerry

Lexingtonk

Jun 16, 2015

Dave is the most helpful, loyal, honest, hard working individual I have come across. Highly professional and knowledgeable, Dave kept my interests at high priority and made sure he found the right deal for me. His patience and persistence stood out right away and I have recommended him to all my closest friends and family. Simply, Dave is the best at what he does.

goldsc

Jun 15, 2015

I recently purchased a cpo from Dave. He was such a pleasure to work with, when helping my dad out when he leased his gs350 the week before!!! He understands the sale.

KBell

Jun 14, 2015

Maria was great to work with! I leased my IS250 with no hassle. She made me feel like I was her only customer that day with how much time and detail she spent finding me the car that I wanted. Maria remained patient and very professional even during my moments of indecisiveness. I hope that Maria is available to assist me with my next Lexus!

reviewAuthor

Jun 14, 2015

Very professional and friendly staff. Maria was very patient while I was shopping for a Lexus IS 250. She was great at answering my many questions. I'm very happy with my new car!

dduncan27

Jun 12, 2015

Impressed with the customer service at Meade Lexus of Southfield! Happy that great service will continue after our purchase ... it solidifies that we made the right choice choosing the Lexus brand.

tandysoma88

Jun 11, 2015

Jack was ready to answer to all of my question.Jack and his team worked very efficiently and exceeding my expectations.Just perfect and satisfied.

Bobbyd

Jun 10, 2015

Clear, concise answers to my questions. David and his team exceeded my expectations. They went out of their way to keep the process moving until complete.

lettuce

Jun 10, 2015

As always , Mr Marx was spot on. I brought my GS 350 in for recall service and was out the door in 20 minutes with a clean loaner and a smile. I will always return to this dealership.

Toronto, Patrick

Jun 6, 2015

I dropped my car in the morning. Jerry did the paper work very efficiently and I was able to go to work on time. Jerry also provided me updates regularly and my car was ready to be picked in the afternoon.

tennabop

Jun 4, 2015

I was very worried at first because I wasn't sure if I would be able to trade my older model Lexus for a newer model but Mona Buchanan made it all possible for me. She even assured me that she would find me a vehicle that was fit for me. I was so ecstatic with my final purchase. I would highly recommend Mona Buchanan for you personal Certified Sales Consultant to any and everyone.

powerspugh

Jun 4, 2015

Everyone at Meade lexus of Southfield are very nice and courteous and treated me with the upmost respect... I would recommend this dealership to everybody who want to buy a car.

Hayes, clara1893

Jun 4, 2015

My salesperson, Mona Buchanan, was courteous, helpful and knowledgeable. She explained everything to me thoroughly and efficiently. She was patient as she had to explain some things to me more than once. Mona is an asset to the Lexus dealership.

Lexus123

Jun 2, 2015

I appreciated David's demeanor and candor. He was extremely knowledgeable and I didn't feel any pressure to buy. I also felt like I received a fair deal.

dona62

Jun 1, 2015

I didn't think service in the Service Department with Tony K could get any better, but going through the angst of losing air in one tire, in one week and following up with my Maintenance soon alert where during this check Tony found nails in two tires--he patched and replaced, did all of the required maintenance for this visit in record time I made it to the airport timely!! During this visit I had an opportunity to gain needed information still about my navigation system from Marla Gavon and maybe it's no big deal to some, thanks to her I now have an app in which I can make my monthly payments on my vehicle timely and with ease. Her technological information keeps me from fearing the high-tech abilities on my vehicle. With Tony's expertise, I feel empowered that my ES350 is running to its maximum best. There is no doubt, he knows every inch of the vehicle and when it should be done and how, the performance of my car says it best. Both Tony and Marla are Lexus physicians--I am so grateful to Meade Lexus not only for my fabulous vehicle, but realizing the expertise needed in order to maintain such a wonder. And lastly, hats off to the entire front desk staff, the three ladies Nancy, Nicole and Ms. Allen really cared for me during that service wait time, thankful. And always a pleasure to interact with Adam Grace, well-informed on the workings of my 350 and Mike Bui, a man of few words that I will never forget kept me safe having previously changed a flat on the side of the road. Meade is POWERFUL.

Allie1

May 30, 2015

I had a last minute issue with my car and I hesitated to take it in because of the time concerns. I went anyways and Mr. Allen who serviced me and made sure i got out of there in a descent time. It is nice having nice approachae people who was fast and friendly.

Cmitte

May 30, 2015

We had a great experience at Meade Lexus of Southfield. We felt like we were treated like royalty and family. Maria took great care of us and I felt like we were given adequate time and attention. Everyone was friendly and kind.

karimtabbaa

May 30, 2015

That was my third car i got from Meade Lexus of Southfield, every time i go there they impress me even more. Maria goes above and beyond to get you the best deal possible, during delivery Marla makes sure you are comfortable with all the features in your car.And of course I can not forget about Tony they best service specialist. Thank you for the great service

joh3140

May 29, 2015

I want to say thank you to Russ the used car sales manager for being of great help and service to me. He was extremely professional, nice and made me feel extremely comfortable with going ahead with the purchase of my car. Thank you again I really appreciate it and am happy that you were there to help me.

lovemysuv

May 29, 2015

Every visit begins and ends with a smile. They are very efficient, timely and knowledgeable.My salesperson, Maria D'Aigle, has proven herself many times to have my best interest at heart. Her organizational skills amaze me, as well as her attention to details, remembering the little things.

Schartzchild

May 29, 2015

Recently after a routine service Meade Lexus dropped my car off with a newly broken front window. My service person Dave and his manager Adam reviewed the situation and quickly offered me a replacement front window. They even offered me another loaner for the time they needed the car. They even I've been a patron of Meade Lexus since they opened 25 years ago. I look forward to another 25 years of excellent service.

Happy customer

May 29, 2015

Love that I can access a loaner when needed... makes scheduling my day so much easier! Great service, great customer service as well! Will get all my cars from Meade Lexus

chuckn200t

May 28, 2015

My Experience was overall Excellent. I all Send my Family and friends To Mark Matuszczyk and Meade Lexus for great Dealership Service Thanks and have a Good Day!!!!!!

rhondaesther

May 28, 2015

From the moment I walked into the dealership until the deal was made, I felt I was treated with respect. Joey Fortuna listened to my brother-in-law and I and talked to both of us. As a woman this was important. I felt he took his time with us, not rushing us even though it was after hours.This is my first Lexus, and I am very pleased with the car and the way I was treated.If all of the sales employees are as competent as Joey Fortuna,I understand why Meade Lexus of Southfield is so popular!

TBB

May 27, 2015

I arrived this morning without an appointment because my car had an issue that required more immediate attention. The dealership was already booked (which I expected), but the people I spoke with found a way to fit me in right away. I so appreciate their help! I worked with Dave and he had me on my way in no time. He, as well as every other person I interacted with, was kind and professional. Thanks again.

danhyder

May 27, 2015

Dave always goes out of his way and looks for ways to save me money. Honest and amazing service.

Dh2426

May 27, 2015

I've had the opportunity to work with Joe 3 years ago when looking for my first RX350. Although I didn't purchase the car from Southfield at that time; I remembered how easy it was to work with him. This was why I called him whe it was time to get into my new RX.I feel I got a good price from Southfield/Joe...and the experience was pleasant.I'd buy another car from them.

ambuja

May 25, 2015

We are third time Lexus buyers. We always get terrific service from this dealership. It is very comforting to have the same sales person help us over a span of 10 years.

fenderfm212

May 25, 2015

I brought my Lexus back to Meade for routine maintenance with Tony. As always, he had a loaner waiting for me and I was quickly on my way.

dwash

May 22, 2015

In an effort to re-purchase the EDestination for my ES 350 after a year and to restore the service for Sirius XM radio, I didn't know where to start, Nancy got me to the service department, with an incredibly friendly and positive attitude. I clearly did not know who to speak with and I spoke with Atta in the Service Dept she was superb in indicating which service pertained to what I was trying to accomplish, I'm thankful. As it turns out, because I was having difficulty with the connection of my Lexus Enform App in my vehicle, Marla Gavon was very diligent in troubleshooting the problem and resolving it. My system was pausing for any number of times I tried to handle it myself for days and called Marla and she immediately went to work. Never once hesitated or complained that I called and came in. She also assisted me with the re-purchase for the EDestination service and Sirius XM. She guided me to take advantage of the Sirius XM service for the use of traffic and weather reports and going over with me the incredible advantages of having EDestination. I've worked with her on several occasions, as a Senior Citizen, she imparts the information and makes me feel smart--and I know better. In any event, she is beyond helpful in this technical arena yet, personable enough to help the client feel that the help she's providing is not a problem, but a pleasure. Again, I am appreciative to a true professional. Dona Wash ES350

nancy

May 22, 2015

Very professional and courteous service department. Work was completed when promised. Price for work done was decent.

Kinaj

May 21, 2015

I RECEIVED THE ABSOLUTE BEST CUSTOMER SERVICE AT THIS DEALERSHIP. THEY WERE VERY PROFESSIONAL AND SOOOO NICE!! MY SALESMAN MIKE K. WAS THE BOMB!! HE GOT ME IN THE EXACT CAR I WANTED (COLOR AND ALL) AND ALSO GOT ME THE EXACT TERMS THAT I WANTED! THE MANAGERS WERE AWSOME AND ALSO VERY HANDSOME!!! I WILL FOREVER BE A LEXUS GIRL!!!!!!

Bad Girl on A Mission

May 21, 2015

My exprenence with Lexus was nothing but "Superb" Michail Kravaritis is what I consider a Premire Professional Salesman, None above, he is truly more then what I expected when I went into Lexus to test drive a vehicle. As a previous Lexus owner I Love the Lexus brand but my family is very Loyal to American brands I decided to give the American brand vehicles a try and I did for the last ten years I drove american vehicles "who really know where Parts come from Right " well I settled to make everyone else happy. One Friday afternoon I went to Meade Lexus dealership and was greeted by Michial Kravartis I advise him that I'm only here because of a test drive offer I receive in the mail....Well Michail K with his calm and smooth demeanor ask me what vehicle would I like to drive well I wasn't really looking for a particular vehicle, because my lease isnt up til October just give me the keys to something he did and I fell in love with the vehicle And the Rest is Truly History I love my New Lexus Crafted Line ES 350 of course White with Black handles, wheels and mirrors..the interior features black and cabernet NuLuxe with contrast stiching..This is what I call a BAD vehicle, Of course I named her Bad Girl on A Mission...I want to Thank Michail Kravaritis and the rest of the Lexus Team for a Wonderful and Smooth Transtion BACK in to A Lexus vehicle ..Lexus FOR Life Eugenia Killian Owner of Bad Girl on A Mission

Gerry Dz

May 21, 2015

Mark Matuszczyk been my salesperson for 3 of my last 4 Lexus vehicles I have leased. His professionalism is only outdone by his ability to work hard to secure the best deal available. A special trait the he possesses is the fact that he does not forget you after the sales. That is why I continue to return to this fine gentleman.

jacksdo

May 21, 2015

This is the third vehicle I've purchased from Meade of Southfield. David is personable , very easy to work with and actively attempts to place you in the vehicle that meets your wants / needs. There is no pressure and he is quick to address any concerns or questions you may have. I will be back and look forward to my next purchase.

John Melnik

May 20, 2015

although I have the opportunity to have my Lexus picked up from my home for periodic servicing, I enjoy driving to the Southfield Meade dealership for their luxurious treatment. their professionalism and attention to detail matches the high quality of their vehicle. I can always count on the pleasant, professional, personalized attention from my Service Consultant Mr. Jerry Marx. In addition, my original Sales Consultant Ms. Maria D'Aigle does not hesitate to also provide me a welcoming wave when she sees me in the office. The Meade Lexus team is a role model for luxury customer experience.

drhrl15

May 16, 2015

Great service from Jerry, as always. Clean,new loaner and wonderful coffee. And my 5000 mile check up was free! I'm on my 5th Lexus and never had a problem with the dealer, service, parts, loaners and no long waits if you stay.

dhooksatbrinkergroup.com

May 15, 2015

My car was running funny first thing in the morning the other day. Even though I didn't have an appointment, I took it to the dealership and Tony took care of me right away. He really helped ease my mind in what could have been a very stressful situation.

JBC

May 15, 2015

Was in today to have some aftermarket eqpt. installed. As always, experience was wonderful. Service techs are knowledgeable and friendly, entire place is spotless, and the waiting area is the best I have ever seen (great seating, television, chargers, beverages and snacks). Time is always as promised, and pricing is extremely fair. I always go to the dealer for service - why go elsewhere?

eileen

May 14, 2015

My salesperson was David Israilov. When he was unavailable (although he wasn't planning to come in on a particular day I wanted to go over our deal he told me he would change his plans for me but I insisted it was unnecessary), he had me meet with Joey Fortuna. Although Joey was not my salesperson and I assume the guys work these things out financially, Joey couldn't have been more committed and hardworking to make the deal. There was no drop off in assistance. He was fair and honest. Then David went out of his way on auto pickup day when he drove my extra car home for me. These little things matter. I was quite impressed.

noscreenname

May 14, 2015

While knowing we were going to buy a new Lexus to replace our 2007 ES 350, we visited Meade Lexus determined to only see the current models, to do initial pricing, and then go to another dealer for the actual purchase. This determination not to buy from Meade Lexus was based on our universally poor experience with the initial 2007 purchase and with several subsequent service visits at Meade Lexus. These experiences were frankly shared with Mona Buchanan and others of your current staff.To our utter surprise that opinion changed completely starting with Mona Buchanan's opening the door for us as we entered the building. We knew we would be happy with the new vehicle but we did not know we would be so charmed by or so professionally treated by Ms. Buchanan. Mona's personal conduct and professional proficiency truly exemplify what customer service really means.Barbara and Stephen Guthrie

hunter26

May 13, 2015

Dave Isrealov is a joy to deal with - I would recommend and continue to purchase from him. I had leased cars from Meade in the past and buying this used vehicle was easier and more pleasant than leasing.

lexusbarbara2

May 12, 2015

We have always been greeted warmly, treated with respect, and shown that they are truly in the business of taking care of their customers for complete satisfaction. We can't imagine driving anything but a Lexus or dealing with any other dealership.

mjacks275

May 12, 2015

Appreciated the personalized service, willingness to work with my budget, and candor exhibited during the transaction. The finance manager Marla is great to work with, very thorough. We were in and out with plenty of choices and were able to trade in my existing IS 250 with a minimal amount of stress.

wmarzetti

May 12, 2015

Staff was cordial, professional and very knowledgeable.Larry Lauer was great to work with, and I got a superb car. I would recommend this dealership and in particular Larry, for a pleasant buying experience.

debra

May 9, 2015

I would say I had a very satisfying experience. My first time buying a non-gm car I might add. Hopefully I do not regret it.I took a lot of backlash from my fellow gm friends. I looked at a lot of ratings on a lot of reviews before purchasing . I really like my Lexus, except my onboard computer is messed up and I do not know how to reset it to get my apps working to get the weather and traffic apps going again.Ha ven't had time to really mess with it and don't understand the big owners manual.But hopefully will get it straightened out by someone computer literit.

lexusguy

May 9, 2015

BEWARE! Worst service department ever! DO NOT TAKE YOUR LEXUS HERE FOR SERVICE. Went to get my timing belt done here and spent over $1000 and a week later my engine started knocking because the timing belt pulley was loose causing me to have to get a new engine. THEY DO NOT KNOW HOW TO FIX THERE OWN CARS

joishbia

May 8, 2015

Great experience, David was very to work with and the whole process from when I walked into the showroom to driving my new car out was enjoyable and professional.

Mam\\\\\\\\\\\\\\\\\sGirl6789

May 8, 2015

This is the fourth or fifth Lexus that I have leased from Karen Klaassen. She s by far the best dealer with whom I have ever dealt. Her concern, resourcefulness and knowledge of Lexus are only a few of the qualities that make her stand out from others. She makes herself available when I have issues. For example, I had a problem with my GPS. She went in my car with me and explained everything as she was looking it over; when there was a question we couldn't solve, she went out to her own RX in the wind and rain to compare and resolve the issue. I have recommended her to friends who have been just as satisfied.I have always had good experiences with the people in service. I love Adam and his smiling face. He is always extremely helpful and cheerful. All of the service people are nice and knowledgeable. I have dealt with most of them. I have also worked with Marty in collision and she has been wonderful.

MilesG

May 7, 2015

Gerry is always friendly and upbeat and very efficient in getting me in and out and making sure everything is done correctly and when promised.

Ann

May 6, 2015

I very much enjoyed working with Joe Fortuna! He was cheerful, knowledgeable, personable, and very prompt in his responses to my questions. I never had a bit of hesitation working with Joey from our very first contact. All of the "dealings" on the car were done over the phone, as I am from the west side of the state. Joey was very prompt in answering all my texts and phone calls. We arrived at an agreement over the phone, and when I arrived at Meade to test drive the vehicle, everything was exactly as promised!!! That was very important to me. While I was at Meade working on financing, etc, Joey was very attentive to keep me informed on all the details that were taking place. Even though I live nearly 3 hours away, I would recommend him to anyone and would personally call Joey again when I need another car!

furnitureman

May 6, 2015

Purchased a 460L less than 2 months ago, I have made 1 payment and now have to buy $1500 worth of brakes. Buyer BEWARE, I should have known when I drove car off lot with a bad wheel bearing, they where looking to unload it and I was the sucker...shame on me.

Cassandra

May 4, 2015

This is my third lease with Meade Lexus and working with the best and only salesperson for me, Karen Klassen. The experience is always smooth with GREAT CUSTOMER SERVICE. Superior service also was provided by the support team, Jaclyn and Amanda. They are excellent. Thank you Meade and Karen for providing a classy and pleasant experience.

liz

May 2, 2015

Mona Buchanan and Meade have taken car purchasing to a new level. Fun, fabulous and friendly. The car is wonderful, and Mona's help invaluableThank you Liz

MacDonald Family

Apr 30, 2015

Our experience with Meade Lexus has been great, professional and smooth start to finish. From the 1st time we walked into the beautiful dealership, to all of our interactions with them. We are on our 2nd Lexus now. Mark is our salesperson and we can't recommend him in enough ways! He is a pleasure to deal with, knows his stuff, makes it easy, and is a pleasure to work with! Buying a car is a long process, and he makes it enjoyable and you walk away feeling pleased with everything!

qhussainatwebvisionsinc.net

Apr 29, 2015

Dave Freguson was very friendly and got me taken care of promptly. I like that the fact they had a loaner read for me within minutes of me arriving. It was a quick in and out.

vinnie1111

Apr 29, 2015

I recently leased a Lexus IS250 from Maria D'Aigle at Meade Lexus in Southfield.I arrived at the Dealership at about 5pm with the idea of "looking" for a car and gathering information for the future. But Maria was helpful and informative, and the deal was so wonderful I ended up leasing the car that very night and drove off with it!!!

AM222

Apr 29, 2015

Joey did a wonderful job finding me the EXACT car that my family needed. Great to work with and answered all of my questions. We got a very good price on both our new car and on our trade in.

Dr j

Apr 29, 2015

I received good service and support from beginning to end. Maria was very knowledgable and personable. She went the extra by visiting my home to offer personal service

Jin

Apr 28, 2015

It was amazing experience with Meade Lexus and Maria. Perfect service i ever had in my life. I am not only buying a car but also excellent service. I am looking forward to recommend all my friends who wanna buy Lexus buy cars here. Everything just starts.

jai2meeatgmail.com

Apr 27, 2015

Dave was GREAT he listened to my concerns and delivered! He even offered suggestions on the up keep of my vehicle. Thanks Dave- SUPER SERVICE!

upfronttech

Apr 27, 2015

The dealership is top-notch, I typically enjoy every experience. However, with this vehicle I felt that they didn't care as much if they retained my business. Since, I have purchased so many vehicles from Meade they assume that I am a there for life. I just hope that they understand that keeping a long time customer is better than trying to aquire a new one.

Zack5

Apr 27, 2015

I couldn't have better things to say about Meade, especially my sales person, Maria. I was treated like a king in there, and everything was made seamless.

d7green

Apr 24, 2015

I was there for a paint treatment previously ordered when I didn't have time to wait. I took advantage of being there to get some tutoring on the electronics in my new car. I received all of the pampering one would expect from a luxury car dealer.

withoo

Apr 23, 2015

I recently just took my car to Lexus Southfield for recall services, I feel very satisfied with service provide by the dealership especially, my service consultant (Mr. Dave Ferguson). Though, I only did recall campaign, Dave throughly checked my vehicle and also clearly explain what service should be done and what might need to be done in near future. I think the way they explain to customer is very prefessional and very easy to understand why you need to do it without pressuring customer like some other dealership do. Also, everyone in the dealership seem very friendy and has a great service mind. Thank you Dave and Lexus of Southfield.

201377

Apr 20, 2015

I worked with Joey at Meade Lexus Southfield. Excellent salesperson. No pressure, very knowledgeable. Explained every detail of the awesome features on the car. Good follow-up after the sale

Ava 2015

Apr 18, 2015

My salesperson made the experience an enjoyable one . This is my second Lexus and the reason I keep buying them they are the best. Mona helped me with my choice.

Ransom

Apr 17, 2015

I get to purchase a vehicle every couple years for work and up to this point was pretty disappointed by my experiences. This experience was quite different. Meade was super efficient without being pushy from my first inquiry. Dave was incredibly informative during our test drive and quickly understood what I wanted in a vehicle. I'm so very glad I selected Lexus as my car choice and Dave Israilov and Meade as my dealer, you should too. The entire Meade experience resembled what I thought Lexus stood for service, value, and the highest quality in the world.

sfazekashardy

Apr 17, 2015

My experience was everything I expected and more! The treatment I received from all the staff I encountered, was superb; nothing compares. Everything was transparent and not rushed, nor pressured. Thank you again Dave!

IKNOW

Apr 16, 2015

Meade provides a comfortable caring experience and one of the top sales people for a previously owned Lexus. David (Israelov) is unequalled in his knowledge of his customer's needs and his efforts to help the customer buy the perfect car.

pebbles10210

Apr 15, 2015

I've been driving Lexus vehicles, from this same dealership since 1998. From sales to service, the customer service experience for me has always been awesome. From the time I arrive until the time I leave. My service person, Gregory Edmonson was waiting for me when I arrived. As usual, I felt like a valued customer. He was very patient, allowing me to take the time I needed, to explain my concerns. He later explained what was going on with my vehicle, in a way I completely understood. Gregory was very courteous and professional, providing service in a prompt, timely manner, from the beginning to the end. He is a true asset to Lexus. It's obvious why they keep him, "He's awesome."

PeteT

Apr 14, 2015

I had excellent service throughout the transaction. My salesman was friendly, low pressure, very helpful and informative. Easy transaction with no hassles and great follow-up. I would love to buy from them again.

alireza123

Apr 14, 2015

Highly recommend this dealership. Very friendly staff. I was dealing with David Israilov Who was Very helpful. He got me exactly what I wanted. defiantly appreciate him going out of his way to make me happy

Bill354

Apr 14, 2015

My wife and I were quite fortunate to work with David Israilov on our purchase of a certified pre-ownef Lexus. As a long time Lexus owner, David exemplifies the type of service that we had come to expect from Meade Lexus. He never exagerated the quality or the features of the autos we considered. After we took posession of our car, he was generous with his time in explaining the various features. We will definitely refer our friends to him who are looking for a Certified Pre Owned Lexus.

krokoroha

Apr 12, 2015

Had an issue initially with mileage as I originally needed 15K and was given 10K. I was initially disappointed but eventually was contacted by Lexus and the issue was resolved. I appreciate the effort to resolve the issue in the end. I am able to enjoy the car again. Thanks.

New Lexers'

Apr 10, 2015

We are more than impressed with our vehicle, and the sales experience at Meade Lexus! Jack, Russ, and Marla are the best! We have been indoctrinated.

dannybme

Apr 10, 2015

Great customer service and timing! The service manager tony was very prompt in returning my calls and helpful answering all of my questions! I would highly recommend him!

miladrabban

Apr 9, 2015

I had a wonderful experience with dave, he really helped me make the right choice in regards to my first luxury car, my new lexus. Great experience, very fast and efficient!Marla Govan was great at showing me how to operate everything in my new lexus, including the navigation system and the music stations! she was great!

Bengie

Apr 8, 2015

Gregory Edmonson and Anthony (Tony) Krajewski provided outstanding customer service. They made sure that the service experience was timely. They are true professions, and I appreciate them both greatly.

Dealer Phobia

Apr 8, 2015

I hate buying cars and they made it pleasant and painless with no pressure. You should ask the question, would I buy another car from them and not only would I recommend them, and I would.

Engineer"s

Apr 8, 2015

It was a very pleasant experience. Dr. B was knowledgeable and courteous. All the dealership staff were very pleasant to work with. Keep up the good work. I would recommend my friends to work with Dr.B. Marla Govan delivery specialist was also very helpful.

Kitkat

Apr 7, 2015

Trading in my lease was smooth and quick. Paperwork didn't take that long and I was shown how to use all of the new features on my car.

piper8404

Apr 7, 2015

The dealership was prompt on performing the service as promised. The employees were amicable and helpful. The service consultant was knowledgeable and I was contacted as promised.

carlady

Apr 6, 2015

Mona Buchanan listened to me and I got exactly the car I wanted. I was disappointed in the price I got for my 2012 Volvo. But the overall experience was so different than my Volvo experience. I was hampered by an immediate need for a car and did not get the car I wanted with the features that I felt were important to me. I love my new car. I feel safe. I'm really enjoying the luxury of the NX 200t and am very happy. Thanks Mona

drs

Apr 4, 2015

My dealer visit is always enjoyable. Don Allen is always outstanding, extremely helpful, and I'm in and out in 15 minutes, which is awesome!

Concierge

Mar 31, 2015

The overall experience was pleasant, but I do not understand why it took two hours to complete an oil change with an appointment. I even arrived early for my appointment. My service rep Don was nice and helpful. I would have given five stars in all areas but the wait was just too long.

Curriejordan

Mar 31, 2015

The service Don gave to me exceeded my expectations. Don answered all my questions with detail and I left his office informed. He was very nice and extremely helpful! I was beyond pleased with my Lexus experience.

Jcwatson13

Mar 31, 2015

Don is the best advisor! He didn't pressure me at all but instead helped me understand what I needed for my car. He is very intelligent and takes his job extremely serious. I would never choose another advisor to service me!

watsonj95

Mar 31, 2015

Don is amazing! He is always extremely helpful in informing me of what my car needs. Every time I come to Meade Lexus of Southfield, Don makes me confident that my car will be serviced with impeccable care.Thanks Don :)

MrSlavik

Mar 30, 2015

Really liked service and overall experience with this dealership. Everyone seem friendly and polite. Like the idea of offering variety of snacks and drinks for customers unlike other dealerships. I was working with David Israilov from used car department. He provided me with answers I was looking for, great service that I expected, great detail on all paperwork, and last but not list he helped me to choose the right car, providing me all details. Thank you David Israilov, I know where to go to get my new car, and where to send people if they are looking for a new/used car!

Pamela P

Mar 30, 2015

Recently leased a new 2015 RX 350. Have previously leased 2 through Meade Lexus of Southfield. Worked with Mark Matuszczyk, who again was a pleasure to work with! He has always been very helpful and attentive to my needs in regards to the RX. Thank you! The dealership is the best when it comes to its service to its customers. The staff is very kind and professional. If there's a problem or issue, it's taken care of.Also, would like to thank Anthony Krajewski for his service when a long range starter was placed in my new vehicle.To the young lady who showed me the technology of the vehicle, thank you! Another Hello Kitty admirer!

Shannon1

Mar 30, 2015

Thank you Mark M for being an incredible salesman for Lexus. It was an amazing experience as always! So glad that I intrduced to you and your GM.

britt2516

Mar 30, 2015

From the second I walked into Lexus I was treated with care and respect. Mark and the rest of the Lexus Meade staff went out of their way to make sure I was taken care of and happy with my purchase.I expected buying a car to be a stressful experience, and it was far from it! Mark listened and found the right car for my needs and price range. He was extremely patient and friendly. It was an overall amazing experience and the customer service could not have been better. Before I knew it I was driving off the lot extremely happy! I highly recommend this dealership, and will never go anywhere else!

Christopher M Ciceri, Sr.

Mar 30, 2015

This is our third RX vehicle we purchased from Meade Lexus of Southfield. There are many choices available but because of exceptional sales/service; we returned.

Denise

Mar 30, 2015

The customer service is above and beyond in all categories. I have nothing but high praises for every individual I came in contact with in the dealership. Just to mention each individual: Michael K., Marla J., Marla G., and the finance person (Rick). All are outstanding and professional in the service rendered to me. I look forward to working with all of the Lexus family when it is time to purchase my next vehicle.

Edervis

Mar 29, 2015

My experience at Meade Lexus was unlike any other dealership I have ever visited. Everyone greeted me with kindness and really listened to my wants and needs in choosing the perfect car for me. Maria my sales woman was outstanding!! She truly went above and beyond to prove I was her number one priority in what can be an overwhelming process. It is because of her Meade Lexus of Southfield has gained a new and loyal customer!! Thank you Maria and Meade Lexus I am loving my new head turner (car)!!

SLN

Mar 29, 2015

Tony took great care of me. My original oil change appointment did not show up in the system for some reason. But Tony worked it out and I was able to get my car serviced right away and not have to make another trip to the dealership.

kmead

Mar 28, 2015

Tony was amazing. He was extremely helpful in keeping me informed of what my car needed. He was also very understanding of my concers (financial) and didn't pressure me in any way. I was very pleased with my overall experience.

Steve

Mar 28, 2015

From the time I walked into the dealership until I drove away I was treated politely and professionally. They clearly wanted to sell me a vehicle but I felt they were equally interested in finding the right vehicle, lease deal and becoming a long term customer. I've been a loyal Chrysler brands buyer for a long time and that trend may be changing permanently.Steve.

lizapre

Mar 26, 2015

Maria D'Aigle was exceedingly professional, helpful, and knew everything there is to know about the Lexus RX 350. She went the extra mile for me. Rick Rodriguez breezed me through the credit process and was very personable and helpful. Marla discussed the important features of the car and how to appropriately use them. Dave made me feel confident about the Service Department. (Previously, at another dealership, I had a disappointing experience). Indeed, Maria, Rick, Marla, and Dave are gentle souls who are BEYOND THE BEST.

Shiro

Mar 26, 2015

As always, as you bring your car in for service or repair when you have issues, you are most likely to be at a loss what needs to be fixed. But, bringing my car in to a prestigious dealership like Meade Lexus of Southfield, I am confident that the car will be serviced with great care with full explanation from the service department what needs to be done, much thanks to well knowledgeable gent like Dave Fercuson. Now I can drive my car safe and sound free of worries. Good job well done.

Antoinette

Mar 26, 2015

I was looking to purchase a luxury vehicle but never considered Lexus. However, after the great customer service I received from Mona Buchannan and the staff at Meade Lexus of Southfield, I will never drive anything else. Upon my arrival, I was greeted by a very kind gentleman who allowed me to look around the showroom without any pressure. After I found the model that I was interested in, my salesperson, Mona, came over and introduced herself. She truly listened to what I wanted instead of trying to sell me something that I didn't want. The model that I wanted didn't come with the color interior that I wanted. However, Mona searched and found me something that was even better. After that was done, Marla from finance came over and took my information and processed my application. Moments later she asked "are you ready to take your car home?" I took delivery the next day and I am happy to report that I am in love with my new car. Thank you Mona and the entire staff at Meade Lexus of Southfield for providing exceptional customer service!

Anita

Mar 25, 2015

Maria is A+ top of the line., She made car shopping easy with her knowledge and great customer service. And she will work a deal :-)

e.linz17

Mar 25, 2015

Car was in dealership to get repaired, had more work needed to be done than thought, so the dealership loaned me a car to take to school. They then are driving my car 3 hours to my school and will pick up the loaner car. They made it as easy as possible for us.

m. elledge

Mar 25, 2015

Dave Ferguson (Service) went beyond the call of duty to accommodate my daughter's needs, arranging a loaner for her and then returning the car to her (3 hours away) when work was completed. I've told the story to several friends, who have been both amazed and impressed. I have always had outstanding service from Dave, in particular, and Lexus of Southfield in general. I can recommend Dave and the service at this dealer without reservation.

qball

Mar 24, 2015

Joey Fortuna should be giving seminars to dealerships on "How to treat car buyers." After going through the new car buying process last year, and again this year...Visiting at least a dozen dealerships and speaking with at least two dozen salespeople from every high end German, Japanese and "American" auto dealer...Only ONE salesperson makes the grade and that's Joey Fortuna. He quite simply treats others the way you want to be treated. It's simple in the real world, but in auto sales, it's the farthest from the truth. Joey would, in all sincerity, do anything to make the purchase/lease work without the cheesiness and insincerity that litters 98.9% of auto dealerships.Joey went over and beyond, checking via email, text and phone call throughout the buying process, how are "we" doing. This gentlemen is a feather-in-the-cap of Meade Lexus Southfield.I am assured he will be just as diligent "after the signing on the dotted line," with any needs that arise.Looking forward to enjoying our first Lexus. The icing to the process was Marla Govan thoroughly discussing the bells and whistles, with a follow up email, asking for a second visit. Who does that? Certainly not "sales people" who are decades older that Marla, that do not possess one/tenth of her exuberance and sincerity.Kudos to Meade Lexus for having an All Star like Joey Fortuna. I look forward to going back. Thank you....now if only I could trade in my Audi:>)

rblotman

Mar 24, 2015

Joey made buying a car very easy even though I was buying from 300 miles away. The car was a great price too. It was the best buying experience I have ever had with a car.

Brian M

Mar 24, 2015

Maria, Joe and Marla were exceptional to deal with! They make sure everything is taken care of from the start of the deal to the end!

Farrahz123

Mar 24, 2015

I am beyond pleased with my experience purchasing a beautiful new car this month. Joey is the best in sales! He lets you feel comfortable and is organized. Joey goes above and beyond for his clients!!!!! Marla helped me get familiar with all the features in my car. Can anyone possibly be any sweeter than Marla ?! I rate my experience with Meade Lexus an 11/10. My first Lexus definitely won't be my last.

Tzu4444

Mar 21, 2015

I drove a Lexus sold to me through Meade and Maria, do to outside factors I had to turn it in for a different brand of cars.. Needless to say, I missed that car so bad, less than one year later I called Maria begging her to get me back in a Lexus!! Between her and a a few other fabulous employees there she made it happen!! I am so happy and grateful to her and the rest of the team. Every buy is a great experience with Maria and Meade. Thank you!!

RMK

Mar 21, 2015

This was by far the best experience I've had. Polite, Respectful, Knowledgeable, friendly and honest. The process was smooth and i felt very appreciated by all staff members at the dealership. Highly recommended!

Gunda

Mar 20, 2015

Everything was good, graduate deal on car, and i got a good price on trade in also.Only thing which made me stop was my Insurance, which is way too high rite now.Looking forward to come back again and meet Dave , when i great deal on insurance.

Jacob

Mar 18, 2015

I just purchased my first Lexus and I have to say it was the best automobile purchase ever. Mark,Amanda andMaria were wonderful and patient thank you very much. As for the rc 350 coupe it is the best car ever. I highly recommend Meade of Southfield and the wonderful staff.

Mga

Mar 17, 2015

David Israilov was very courteous and professional from beginning to end. My wife and I were impressed with how quickly and smooth the whole proceed went.We are very pleased with David. We will recommend him to our fiiends and come back for hopefully another car in the near futrue

LexusISlover1

Mar 10, 2015

This review serves to highlight the breakthrough sales, service, and management performance of Michail Kravaritis, Kevin Ramsey, and Eric Lacy during my Feb 2015 purchase of a used Lexus vehicle at Meade Lexus. To begin, this is my first public online review of anything, which I hope goes to show the satisfaction I had with the experience and willingness to share it. I arrived at Meade Lexus with my sights set on a single car. I was greeted warmly by Michail prior to our meeting by email and then in person. As a person in my mid 20s, I received unbiased and unparalleled respect despite my age at a premium auto sales office. After a short test drive and all requested documents retrieved and questions answered, I was poised to purchase. However, an extraordinary internal event occurred which precluded me from ownership of the car that day, to no fault of Michail or the manager, and I accepted their deep and genuine apology. I was to be contacted immediately if the situation resolved itself. It did. Two days later, I was offered a generous discount for my time as well as being personally chauffeured by Michail himself from my home 45 minutes away after a huge snowstorm in order to assuage my feelings and help me become the new owner of my wonderful used Lexus. After a long morning of shoveling snow, working sales all day, and picking me up at my home, Michail stayed until 10 pm when I finally drove away from the lot, waving me off. Talk about superb service and a commitment to my satisfaction. THIS NEVER HAPPENS, until that evening. A week later, I arrived to have my navigation updated per our service agreement and Kevin Ramsey took care of me with poise and professionalism. I was able to glad-hand Michail once again and thank him for my experience. I have enjoyed every moment in the car since. I would go back for sales. I would go back for service. Feel good about your decision to do business with Meade Lexus and the employees within it, most notably Michail, Kevin, Eric, and Marla . I did.Dual Lexus Owner

Dannie15

Mar 9, 2015

Mona was an amazing Sales woman. She was very friendly,and she went out of her way to help us with everything we asked for. She was very helpful, and patient with us through the whole process, I couldn't have asked for a better sales woman. I also love my new 2015 truck. Thank you Again for the excellent Customer Service!!!!!

Lkarva

Mar 5, 2015

Mona was very knowledgeable about the product! Great and friendly customer service!! The dealership was very clean, service center was clean and everybody was very friendly. Mona went above and beyond to make sure i was happy. I appreciate the effort and gratitude that show me before and after my new purchase!!!!

Shanitajones

Mar 5, 2015

Mona is a great salesman she went above and beyond and I just appreciate that effort and gratitude she show me on my new purchase!!

dona62

Mar 4, 2015

I may not know everyone's title, but I know the job they performed. Thanks to Tony K finding the leak in the seal of a tire that had been a nuisance. He zeroed in on the problem with the tire and made very specific arrangements to get it repaired. In the meantime, I was provided with a loaner--although without my ES 350 briefly, I see that that Lexus vehicles are just extraordinary. Hoping that my spouse will consider one (any one of them) Tony enhanced that possibility.When I returned, Marla Govan gave me technical support once again, syncing my phone with my own vehicle and highlighting and reviewing the features that are offered with my IPhone. As a senior retention is not my strong suit, but Ms. Govan manages to explain the system and its variations with specificity. I am grateful to Tony and Marla for their professionalism and expertise. Dona Wash

mazalk

Mar 3, 2015

My experience with Anthony Krajewski was amazing! He was thorough and accommodating. He went the extra mile and checked my car and found my oil had not been changed in a year, though when I purchased my car from another dealer in another state they had informed me that I had a brand new oil change. If Tony had not checked that for me, I would still be driving around with year old oil! Thank you Meade Lexus, and Tony. I will not go anywhere else for my service!

KcChin

Feb 28, 2015

My whole experience with Joey and the other team member was amazing!! I felt like I was part of one big family!! Everything went perfectly and I love my new Lexus. Thanks Joey and Team!!

Allie1

Feb 28, 2015

I had some last minute issues with my vehicle and went there unannounced and they were still able to squeeze me into the schedule to be seen. Mr. Allen was very helpful and quickly assisted me with getting a rental car so I could still handle my business without having to worry about driving with the issues with my car.

steven jaboro

Feb 28, 2015

I had a great experience with Maria at Meade Lexus. From the initial phone call, I knew Maria was the perfect person to help get me into my new car. She went above and beyond to make sure I was getting the right vehicle for the best price and she did just that. I highly recommend Maria and Meade Lexus for anyone in the market for a Lexus. Thank you again Maria, you were outstanding!!!!

Lexus & Joey 4 Life

Feb 27, 2015

This is my 2nd vehicle bought from Joey. His personality and honesty is the reason I've decided to write off all the other Lexus dealers! Before meeting Joey, I bought my cars from Lansing. Joey has a customer for life and Meade Lexus should be honored to employ such talent! I've bought many cars in my life, and I wish I could go back and buy them all through Mr. Fortuna! Thank you again Joey, you're truly one in a million!

mrhirschphd

Feb 27, 2015

Jerry was friendly and helpful as always. I was in and out in less than a half hour. My car was returned clean and ready to go.

Nlnewm

Feb 27, 2015

I had a fantastic experience at Meade Lexus, especially working with my salesperson, Karen Klaassen. She was warm, caring and responsive. What a treat to deal with all the fine women at Meade! Meade is also a beautiful dealership and everyone is extremely friendly!

Ravi

Feb 27, 2015

I recently bought a USED Certified Lexus and Mark was great he responded to my online questions well that encouraged me to buy the car, I actually bought the car over the phone on Monday without even looking at it, as i was working and he was accomodative to my schedule as we were not able to come there till 8:00 PM. He was there till 10:00 out of his work shedule to explain all the functions to my wife as it was her 1 st car. It was a great experience!!! will recommed you guys to everyone.Marla was great she was very soft spoken and stayed there late as well taking care of papaer work..Every one was very good had a very nice experience. My wife loves her car.

akilahp

Feb 27, 2015

From the moment that I walked into the dealership my experience was Superb. Everyone I met at the dealership was not only friendly and welcoming but always had a smile on their face. This was by far my best experience at dealership. I have bought cars from both BMW and Mercedes but there was no comparison in customer service, you are a five star dealership in every area :) Your staff and dealership are the best! And I can't stop talking about it to all my friends and family. Thank you again for the best experience ever when purchasing a new car, You ladies and gentlemen ROCK!

CassieMC

Feb 26, 2015

THANK YOU MARK!! I absolutely love the service you provided. You were fast, efficient and friendly. You never doubted what you could do for me even in the mist of all of my uncertainties. You made my horrific ordeal in losing a car an overall win /win for me with my new replacement car. You have my business FOREVER!!

david

Feb 26, 2015

David Israilov is a wonderful person to deal with. He is honest,polite, and very helpful. We will use him again the next time we purchase a Lexus.

dona62

Feb 26, 2015

Tony K performed care-service for my 30k mile maintenance, due to this weather my tires can be challenged, he saw to it that they were in suburb condition and very specifically, explained every single service performed, I appreciate his service. On that day for the 30k mile service, I had another opportunity to work with amazing Adam G. he was available to answer all of my questions entering the process by checking me in and getting me into a loaner. Thank you. Tony followed up with the official end of the process detailing all the work done. Tony and Adam are like a Meade-Duo or something! Both independently capable. The service and quality of the Meade vehicles is wonderfully astounding. Also last week, on at least two occasions after purchasing a new IPhone6, I'm learning so much, especially how to get everything in syncing order with my Lexus Enform. Mona took diligent time with me for which I truly thank her for using her skills. But, I had to return, which it turned out there was something I was doing--like disconnecting the Bluetooth from my phone, that marvelous Marla Govan spent an amazing amount of time getting me logged into Enform and connected into the various apps, at least 5 of them available to me in my fabulous ES350. Marla has technical knowledge that was unwaivering. What I also determined, if for any reason she does not know the answer--she doesn't stop until she gets it. She's patient and unrelenting, what a combination. I'm no longer surprised at the caliber of staff that works for Meade Lexus--not one individual has disappointed me. And the front service desk, every single time I come, I feel like I'm at Mama's house, you know where you're welcomed with gracious arms--for that THANK YOU again, Nancy and Kristin. I guess you're just another Meade-Duo that I'm sincerely grateful for. Dona S Wash, ES350

jonathen

Feb 26, 2015

Thanks to Joey Fortuna and all of the great people at Meade Lexus for making my second lease as great of an experience as my first one. See you again next time! Thanks for everything. :-)

michfurnrep

Feb 26, 2015

I recently traded in my 2003 Lexus for a newer model and wanted to share my why service is #1 at Meade Lexus of Southfield. Car needed several small issues repaired after my purchase and this team handled all these issues free of charge.I will definitely buy from these this dealer in the future.Mark S.Oakland Twp. Mi

mterrell7712

Feb 26, 2015

My vehicle needed some major repairs that would cause serious time constraints. After explaining my situation to Don, not only was he able to work within my schedule but the repairs exceeded expectations! My vehicle was like new again! Totally Satisfied.

lmoore65

Feb 24, 2015

. Mona is a very experience sales lady who is very diligent in getting her customers what they want.she made sure that I was happy.

LessLonn

Feb 23, 2015

I came in to look at SUV's right after work on Friday afternoon, mainly just to look. Was met by David Israilov. Very down to earth & personable. I told him what I was interested in. He showed me what SUVs he had to offer and narrowed it down to a couple of choices in a matter of minutes. 10 minutes later I was on a test drive, throughout which David was pointing out features of the vehicle. Not overbearing or pressuring but in a reassuring, calm way. He made me feel very at ease, basically letting the vehicle speak for itself. When we got back to the dealership, he took all of my information and introduced me to the financial people whose names I can't recall (So Sorry! You guys deserve some credit too!) David even emailed me to let me know that he received the rest of the info I sent after I got back home, even though he had been scheduled to be gone well after I sent it. Called me the next day (Saturday) to tell me to come in after work. Everything had fallen into place and less than two hours later I was driving home in my very low mileage Pre-Certififed Lexus SUV! MANY THANKS TO DAVID ISRAILOV AND MEADE LEXUS of SOUTHFIELD!!

Scesaunders

Feb 23, 2015

Tony K has been my Service Consultant since 2010. He's knowledgeable, courteous and always professional. He's very thorough, always making sure that all my questions and concerns are addressed. I feel very fortunate to have him as my Service Consultant.

ygaines

Feb 23, 2015

Gerald (Jerry) did an exceptional job taking care of all my questions and vehicle needs. He was prompt, polite, thorough and most of all honest. He was very honest with me about any questions I had pertaining to my vehicle. I didn't have to wait long when I arrived. He took care of me quickly without rushing. He provided quality customer service -- which is something I expect of a Lexus dealership. People like Jerry are the reason I will continue to take my car to Meade Lexus or buy/lease a car again from Meade in the future.Overall, I am highly satisfied. I look forward to visiting Meade Lexus in the near future. Thanks Jerry!

nykea.anderson

Feb 21, 2015

I showed up today a half hour late and they were still able to accommodate me for service. Dave Ferguson went over everything with a fine tooth comb and made sure he checked every concern that I had even though it was not even a part of the inspection. The wait was minimal and comfortable as always. I really appreciate their first class service and professionalism.

Kathy

Feb 19, 2015

I knew what I wanted, and Mark made it happen along with coworkers at Meade. My wait for for my new NX200t was short. And the new vehicle was breath takings when I first saw it. A special thank you to Mark M. and Joseph R. Manager. I am extremely happy with my new vehicle.

Niki

Feb 19, 2015

My overall experience was great. Dave is patient, courteous, friendly, always explains what I need in laymen terms so I can understand what is going on with my car. Overall he exhibits great customer service.

Pmconnerney

Feb 19, 2015

David is the best....recently I was driving to Florida from Dearborn Michigan and in South Carolina had a problem with a sensor and my warning lights came on...I called Dave and he spoke with a service person about my issue...He called me back and they both thought it was just a problem with the sensor and ok for me to keep going to my destination...he made an appointment for me at the West Palm Beach Lexus dealership for the next day and arranged for me to have a loaner there while they fixed the problem...he contacted me again to make sure everything was taken care of. I really felt like he cared about me as a customer and that " he had my back". This is my third Lexus ( I sold my other two to my brother) and the # 1 reason I keep buying a Lexus is because of the service I receive....not that I don't also love the car! David is the best!

ninashirley

Feb 18, 2015

Once again, I can't thank my car salesman Michail Kravaritis for helping me find my perfect car! Working with you is always awesome. Thanks for your professional approach and outstanding salesmanship. I felt so confident that you would guide me through the entire process and you did! I am so grateful to you for such a happy car buying experience!! My late father would be so thankful for your caring support. Mr. Kravaritis, You're the BEST!!!Nina S.

DrAncell

Feb 18, 2015

Jerry Marx was excellent. I was taken early and he explained everything that need to be done.The car was completed early. The work was done to expectation.

TRatliff

Feb 16, 2015

Great dealership. the buying process was fairly easy and simple. They also gave me a great price on my tradein.

Sue

Feb 16, 2015

This is an excellent dealership and an excellent service experience. Jerry was courteous, pleasant, and knowledgeable. I had a loaner reserved but chose to wait. The time estimate was 1 hour and 30 minutes and my car was ready in 1 hour and 15 minutes. The waiting room is well-appointed and comfortable. Based on my service experience, I highly recommend this dealership.

jm

Feb 14, 2015

The whole team worked very hard to keep me. And to keep me happy. I am a Meade Lexus customer for life. I had every question answered, every option laid out for me and the support to make a rational decision - even though I'd call it an emotional decision. Because with so much connection to the brand and to the customer service my choice was clear. Specifically I'd like to call out Michael Sposite, Eric Lacy, Maria D'Aigle and Marla Govan. Without missing a beat they delivered an experience I hope pass on to anyone who will listen. Thank you for making it all happen!JM

mcaraj

Feb 12, 2015

Battery needed to be replaced. While in serve, they noted the rear shock was out and they replaced it (covered under warranty). The performed some tune up work and my car feels much better when driving.

dona62

Feb 12, 2015

An Incredible Lexus experience on January 23rd because it relates directly to my safety. Thanks to Tony k, as I called to indicate my tire was rapidly going flat, Tony immediately told me not get on the freeway coming to the Lexus dealer because of how rapidly the tire was becoming flat. Also advised me that I needed to pull the vehicle over, I was hesitant, but have known Tony to be so well-informed with my vehicle and the tire went to 0, timing--Tony's timing. Lexus service vehicle came out to my assistance, a real professional, Mike Bui took care of the flat, safely for both of us thanks to Tony. While in the showroom, I spoke with Adam Grace about some personalized plates and other things, always helpful and informed. But the real experience in the showroom was the care given to me by Kristin and Nancy. Not just snacks, but assisting me with some computer needs because of the unexpected time I wound up in your showroom. They run that front area with such diligence, I'm just grateful. But still amazed that Tony took me out of a life-threatening situation we he insisted do not get on the freeway, wow--that's beyond value. Dona Wash

twings

Feb 11, 2015

Jerry was very courteous and accommodating even through the largest snowstorm we have had in 30 years. He kept me informed through every stage of the service process and made sure I was completely satisfied with every aspect of the visit.

Ykzcereb

Feb 9, 2015

Thorough and professional had to have an alternator and a battery replaced parts and labor were fully covered under an Aul warrenty. Battery was covered at a prorated rate. 50%off. Loaner was a new lexus suv< 5000 mi on it great to have under recent snowy conditions.

lana

Feb 4, 2015

Excellent, fast, friendly, good service. Fast answered all my questions. Resolved all problems.Washed my car... Explained everything. Nice environment. I will recommend this place to my friends.

Fox345

Feb 4, 2015

I worked with Michail and he is the very best! I waited awhile before I finally got a car but he made sure that I had all the information that I needed and did not pressure me at all. He made sure I got the deal I wanted so that I could get the car I wanted. He really did an excellent job and will be back there when I need a new one!

donna

Feb 3, 2015

Thanks for your help and being very efficient with the GX purchase. Dave and his team did a great job. I love my new Lexus GX.

MargieB

Feb 3, 2015

I have been a customer at Meade Lexus of Southfield since 2007. Nancy, the receptionist, since that time, has consistently set the tone for an outstanding customer service experience. She is the first contact with a customer, and is professional, courteous and welcoming.My service advisor during my recent visit was Tony Krajewski. He is knowledgeable and fair. He does not push unneeded services and gives honest information about how to proceed with questionable services. He is also excellent with customer service. He does what he says he is going to do, and in a timely manner.

ecionka

Feb 1, 2015

I absolutely enjoyed the Lexus Dealership experience when leasing my first Lexus. The second I walked into the dealership I was greeted with friendly and welcoming faces. I explained what I was looking for and my knowledgeable and friendly sales rep Maria started to put some ideas and numbers together. She worked hard for me to get the best deal at that time. What really impressed me about her was that she continued to answer my emails after working hours. That shows how dedicated the employees at Meade Lexus Southfield are. When I went to pick up my new Lexus IS350 F Sport I was greeted by Marla. Marla was also very kind, upbeat and knowledgeable. Marla showed me how every option and every button in the car worked, connected my phone to the car and loaded up all the vehicle apps into the system as well as taking the time to preset all of my radio stations. In my car buying experience no other dealership has even come close to the Lexus experience. Its the people at Meade Lexus Southfield that truly make the new car experience a memorable one. I have been driving my 2015 Lexus IS350 F Sport for 3 days now. Let me just say it has been an amazing 3 days and driving has never been so exhilarating.

r&t1968

Jan 31, 2015

Thank you for making my purchase an easy ans enjoyable experience. I was in ans out very quickly and thanks to Joey, Marla and Amanda it was quick and easy. Cant wait to come back to learn more about my Lexus.

Ramy723

Jan 31, 2015

Mark was referred to me by a friend. I called about the car I want and Mark took care of me right away. I got a very good deal on my Lexus GS 350 F sport. He greeted me when I walked in being the nice host he is. He had my car ready out in front for me to test drive. I recommend going to Mark. He does his best to get the cheapest price possible. I not only gained a business relationship, but a friend. When I made my decision Marla was very throughough with me as we were going through the documents to be signed. She made sure I understood everything I was signing before we moved on. She even went out of her way to drop off my registration to me after she got off work. She was great! Now that's customer service for you.

SDcash

Jan 31, 2015

Love my new Lexus IS 250...its such an amazing vehicle. Thanks Joey for all the help in choosing the right one. I cant stop driving it.....and the F Sport package looks so good and I am always catching someone making eyes at it!! Thanks Again.

farah

Jan 30, 2015

It's always a pleasure going to Lexus, especially because of Mark. He truly cares about his customers. He is honestly the reason we come back lease after lease.

bikefrance

Jan 28, 2015

I am a 58 year old single father, looking for a reliable used RX350 to replace an aging, high milage Lexus RX330 (2005 model) for the intended use by my only child, a 17 year old male who just acquired his Driver's license. Although I live alone, I have always owned between 2 and 3 vehicles at any one time, upgrading constantly, having different vehicle types for different purposes. Thus, I have dealt with dozens of automotive sales individuals over time.Without a doubt, this was the best automobile purchasing experience I have ever had. David Israilov was gracious, informative, relentlessly thorough (in our search process), extremely helpful (and tactful) when he sensed friction between myself and my son, amongst many other positive character qualities. The entire journey, which lasted between 3 and 4 hours, was a total pleasure (typically, I would have been climbing the walls in under an hour). David's knowledge of the product was second to none, in both my opinion and my car buying experience. I'm afraid that my son, who just had his first car buying experience, has been completely spoiled, although he doesn't currently know it.In the future, I would not hesitate to return to Meade and work with David, no matter what my car needs. I was that impressed !Please feel free to contact me anytime, for any reason in respect to this experience and personal endorsement of Meade Lexus and David Israilov.Sincerely,Paul OHara (and his son, Conor)

LexusGS

Jan 28, 2015

My experience with the salesman Joey Fortuna was awesome. I felt no pressure and he accommodated all my needs and was able to satisfy all my concerns. This was my third Lexus from this dealership and I will be back for a fourth for sure. Joey has gained a customer for life!

rjrus

Jan 27, 2015

It was a very painless shopping experience. Our salesman Michail Kravaritis was very helpful with the whole process as well as the rest of the "team". Kept me very well informed over email and phone. I am from Nashville TN. I was very happy with the experience especially coming a distance to buy the car without any recommendations from anyone.

Gail

Jan 25, 2015

Thank you Jerry and Meade Lexus for once again taking such good care of me and my new car!No wonder my first IS 300 is still on the road with 250,000. You took care of me of me then and I look forward to another long run with my new IS 350!!!

nwilllex

Jan 23, 2015

IT IS A JOY TO GO TO THE DEALER WHEN I HAVE TO GO TO THE DEALER. DON HAS ALWAYS BEEN PROFESSIONAL. THIS IS MY THIRD LEXUS AND I WOULD NOT CHANGE MY EXPERIENCE FOR NOTHING IN THE WORLD.

Khurram

Jan 22, 2015

It was an awesome experience of buying my 2nd Lexus. The reason I got Lexus second time around is due to the excellent customer service provided by Mark. He is an honest sales rep. and easy to talk to. Answered all of my questions called 40+ times and multiple emails, no problem. If I ever buy Lexus again, it will be through him. I highly recommend him for future Lexus purchase. Oh by the way - also received a cake in the mail which was delicious :)~ a $50K cake!

EyeUGirl4

Jan 22, 2015

Greg always helps me with whatever my car needs. He doesn't try to sell me on anything and lets me know exactly what I have to have done. He has also worked me in when there has been a pressing issue and taken care of it with no sweat on my part. It's been a pleasure working with Meade and Greg.

Casper

Jan 21, 2015

Mr. Krajewski (Tony) provides great customer service. No matter what my issue, Tony is always kind, professional, knowledgeable and succinct with my service. If he can talk me through it, (which he has done over the phone on several occasions) he does or simply says we need to make an appointment or just drop by and it can be taken care of really quick, never a hidden agenda! I have been a Southfield customer for 10 plus years now. Tony replaced my first Service Rep who I adored. I was hesitant as with any new personnel but I can say Tony takes care of both my current babies the IS350C and the RX350, and most importantly me! Thank you Tony for the most excellent service! 5th Car Lexus Owner!

Nasser9966

Jan 21, 2015

The first time i have been visiting the place where he works with and he was helpfull dealer. I recommend any one to deal with

dshawc

Jan 20, 2015

A very smooth process, everyone was great and overall I got what I wanted. I feel everyone actually listened to what I was saying. Very impressed with the service.

ellavit

Jan 20, 2015

My sales consultant Mr Dave Israilov has done an excellent job. This is my 5th Lexus and the 3d with Mr Israilov. I will highly recommend his servise to all my Friends.

dona62

Jan 19, 2015

I have had my ES350 for 2 years, it has been a complete joy. A concern that I have for purchasing or leasing such luxurious vehicle, is: How do I care for it? You want to be able to maintain it for your personal use or to be a preowned vehicle. With the Southfield Lexus Service Department as I have been under the guidance of Anthony Krajewski. Friday of last week, he did it again. My tire pressure was extremely low, I didn't know if it was due to the weather or a slow-leak. One, brief and precise telephone call to Tony, advising me to come in and it would be cared for--wow. I did exactly what he said and he was eve there to greet me and advise the valet of what I was there for. It was a brief visit, but exact as he told me within minutes that I had nothing to worry about. I could see on the display that each tire had been adjusted and Tony indicated there were no slow leaks....It is a wonderful feeling to know, that Lexus is there and staff like Tony K. always, always, has my back!

Hollymarie

Jan 16, 2015

Meade Lexus of Southfield is by far the best dealership that I have ever worked with. I highly recommend them to anyone wanting to lease or purchase a vehicle. From day one they went above & beyond for me and highly exceeded my expectations! Everyone from from Jerry Marx in the Service department, Amanda Peck in Sales delivery, all the way to the best sales consulsant there is... Karen Klaassen! It's always a pleasure to have such great help from each and everyone there. Evey employee here has always welcomed me with nothing but a smile and a friendly hello each and every time I stop in. It truly is the definition of the quality customer service. Thank you for all your help Meade Lexus of Southfield... You have a customer for life! And again a huge thank you to my sales consultant- Karen Klaassen! Simply the best!!!Your loyal customer,Holly M.

Joanne614

Jan 16, 2015

Tony has been my service rep for over 2 years and he is the best. He always lets me know what my car needs ahead of time, so that I can budget myself for needed work. He always goes out of his way to be sure I get in and out in a timely fashion. This is my third RX and he is the reason I will keep buying Lexus's.

Shahali

Jan 16, 2015

I was this dealership last 14 years my experience last service was 01-15-2015 that day I find David Ferguson, he give me Excellent customer service,Thank YouShah Ali

Salman Aziz

Jan 15, 2015

I expect the best from a Lexus dealership and Dave exceeds expectations. Always on time, courteous, helpful in trying to bring important issues to notice.

tawyett

Jan 15, 2015

Jerry is why I service my car at Meade Lexus. Great service. Loaner cars always available, Clean environment. Refreshments. Everyone knows your name. Lifetime customer

dsybevhills

Jan 15, 2015

I took my IS 250 F-Sport into dealer for 5000 mile oil change and to fix my heated seats. They refused to fix my seats and said it was a design issue - that the heated seats on the IS don't get warm enough to feel as with other Lexus vehicles. My seats generate no warmth compared to my previous Lincoln, Cadillac, BMW and even their own loaner. Seems ridiculous. Car was also returned to me covered in salt and dirt.....gave me impression that they never touched it. I wouldn't be surprised if they just reset the maintenance reminder and didn't bother to change the oil either. Usually luxury dealers take the time to wash car before returning.

drhrl15

Jan 12, 2015

Maria, Amanda and Rick did a outstanding job it getting me out of my old lease and into a new 2015 ES Lexus,I'll be back!

rchulski

Jan 12, 2015

From walking in for a test drive--to leaving with a new car, it was a smooth ride! Great customer service! All of my questions were answered and then some! After explaining my needs and wants in a vehicle, Dave steered me in the right direction. The team worked diligently under a time crunch to get me on the road in my new car. Marla explained everything very clearly and made the finance portion painless and easy to understand. I look forward to working with the service department soon!

Best of the Best

Jan 11, 2015

I have leased and bought over 10 new cars in the past 5 years, this is the best experience I ever had.Lexus been and still known for it's quality and service, with this dealer is known for everything.

Alese248

Jan 8, 2015

I came into the dealership searching for options on selecting a new vehicle. I was able lease a new model car, and still keep my payments affordable. Johnnie, was my sales rep and was extremely helpful, and efficient in my decision making. I would definitely recommend Johnnie and the Lexus brand to anyone considering purchasing or leasing a car. The service is always impeccable

B

Jan 7, 2015

I appreciated Karen Klaassen's professionalism as my salesperson. Everyone in the dealership was very friendly and helpful. It was a pleasure leasing from Meade Lexus.

dseven

Jan 7, 2015

Kevin was very helpful when I came in for service. He was determined to make sure I left with all my problems and concerns taken care of. He was fast, friendly, and efficient. I would recommend Kevin to anyone on any given day! I had an overall great experience!

Brian G

Jan 6, 2015

I have been a Lexus owner for over 7 years and love the brand. These cars simply are the most reliable out there. I decided to go with a certified pre owned GS to replace my IS. Michail K was very knowledgable on the car and every feature. He was very attentive and followed up with me quickly when I called with questions. I also visited a Mercedes and BMW dealer and found they were not even close in their customer service. I'm very happy with my experience with Meade and Michail K.

Garn

Jan 6, 2015

The sale person, Michail took care of me well and treat me in a professional manner. He helped me with the car insurance right after I get my new NX. Overall I am satisfy with MEADE LEXUS and would like to recommend this dealership to others.

Keith

Jan 3, 2015

I first visited this dealership in March of 2014. Karen K was my sales person and she was very knowledgeable about your products. At that time I was just beginning my car search. She showed me several vehicles and I also drove them . She was very detailed and explained the differences between them. She also tried to find a SUV equipped the way I wanted it but there weren't any available at that time. I returned to the dealership in December after having done much comparison shopping and having a clear idea about exactly what did and didn't matter in my new vehicle. Karen listened to what I wanted and selected the perfect RX 350 F Sport. She is an excellent sales person; pleasant, caring, patient, and not overly assertive. She went out her way to make sure I was satisfied with my purchase and the services of the dealership.Marla G was assigned to assist me with understanding my new SUV and all the technology. She is a young person but very astute. She did an outstanding job explaining how to operate the vehicle. She was patient and very detailed when she needed to be and let me try to do some things for myself. I did not feel rushed and she did not appear to have any problem repeating herself or rephrasing her directions until I understood them. This took quite a while but when we were done I felt confident that I could handle the vehicle. She also followed up with a telephone call to make sure everything was going the way it should and answered some additional questions.Jaclyn K was assigned to go over the paperwork and she also explained everything in great detail. She did an awesome job helping me determine what needed to be decided at the moment and what could be done later if I changed my mind. She also bakes wonderful banana nut muffins which was a very nice and unexpected treat to experience early on a Saturday morning!

Robbie

Jan 3, 2015

I have been a customer of this dealership for about seven yeas. The service has always been excellent. Kevin & Maria are awesome. And I would recommend them to everyone.

serenashari1

Jan 3, 2015

My first visit to the dealership I went on to get general information on the ES and RX. I have been a long time Grand Cherokee owner and was thinking about changing vehicles after a theft. I was referred to Maria by a close friend who accompanied me to Meade. From the time I entered the doors, everyone was so friendly and helpful. Maria was patient and listened to what was important to me. When I was ready to move forward, Maria responded quickly and made the process of selecting and buying a car easy. I am excited to be a part of the Meade family!

elynne

Jan 1, 2015

Don L. Allen is a great customer service person. He is detailed patient and professional. He is a stellar customer service person and I enjoy working with him.

Ag57

Dec 31, 2014

Mr. Allen was great to work with, he is friendly and professional and got me in and out in no time. I appreciated the quick service!

AGzak

Dec 31, 2014

Wow!! I just love my new Lexus and Joey was incredible to deal with. Got a terrific deal and It was a smooth easy transaction. I will send everyone to Joey and the team at Meade Lexus. Thanks again !!Signed...a Happy Lexus Owner!!!

Eja09

Dec 31, 2014

My service experience has been great. Don Allen is an awesome consultant. He explained everything that needed to be done. That which needed immediate attention and that which could be done at a lately time. I appreciate his honesty and I'm grateful for all his help.

Tay123

Dec 31, 2014

Amazing service overall at Meade Lexus. I walked in and the ladies behind the service desk were more than welcoming and Mr. Allen did an exceptional job helping me figure out the problem with my car and guiding my steps to help me get it fixed. Great place of service!

Allie1

Dec 30, 2014

My car broke down last minute and I didn't have time to make an appointment, but they still welcomed me as a walk-in and handled the issue I had with my car immediately. Great work to Donald Allen who was very proficient with me and my vehicle. Way to go Lexus!

delain

Dec 30, 2014

Mark was an excellent sale associate with lots of patients and understanding. Mark really worked on this car for me and I really appreciate the wonderful services he provided for me.

Mexbadger

Dec 29, 2014

I have never been treated so nice, received excellent service and got my dream car. My sales person was Joey Fortuna, he went out of his way to get the vehicle I wanted and that also fit my budget. Michael Munn went over the delivery explaining in great detail with a lot of fun. Meade Lexus of Southfield have the best team if you want to purchase the car made - a Lexus! Thank you so much! Karen Rodriguez

Rogarg

Dec 29, 2014

It was easy to work with David I. Worked the deal for our new car very efficiently and was pleased with the results. I would recommend David and Meade Lexus.

trina

Dec 29, 2014

The Customer service was excellent. We were able to get our car under 2 hours and David made it a really easy experience! I love my new car

hudson259

Dec 28, 2014

On my last visit the staff was very friendly and professional. My Service Consultant, Kevin Ramsey was very professional and knowledgeable. He addressed all my concerns at the time; explained some things to me and told me don't hesitate to call if he could be of further assistance.

Bkad

Dec 27, 2014

I drove 2.5 hours out of my way to work with Maria at Meade Lexus of Southfield because of her efforts over the phone to match what I wanted in a car with my budget. She handed out several options within hours and had payment options set out to choose from as well - both for purchase and lease. It was my first time purchasing a car on my own and she made the experience very easy. She went above and beyond after hours and sent me photos of vehicles as well. Everyone at the dealership was very down to earth and friendly. I'd pay the extra gas money and spend the extra travel hours any time to work with Maria and Meade :

david

Dec 27, 2014

Karen delivers and I keep coming back for more.After 14 years of continuous impeccable customer service from Karen and her team - I expect nothing less each and everytime I visit Meade Lexus Southfield, whether I'm purchasing, servicing or just looking.

Anita

Dec 25, 2014

Dave Israilov , my sales consultant not only provided an excellent customer service but gave me the best price too. IS will go back to him for my next purchase and will refer him to friends and family.Thanks Dave.

ghostgenius

Dec 25, 2014

Thanks very much for Lexus service and provide many solution for that base on my budge. This is my first own car and I like it!!

Carol

Dec 23, 2014

KAREN KLASSEN WAS A WONDERFUL SALES LADY TO HAVE . SHE HAS BEEN MY SALES PERSON FOR SEVERAL YEARS AND WE HAVE PURCHASED SEVERAL LEXUS VEHICLES

Cheryl

Dec 23, 2014

This is my sixth RX 350 since the year 2000. My last three leases have come through Maria D'Aigle. I have appreciated her professionalism. She is great. I highly encourage all looking to purchase or lease a Lexus to seek this dealership out. You will not be disappointed. Marla Govan, thank you for helping me become acquainted with my RX 350; haven't had any problems. Continue giving great service. See you in a few years for my next Lexus. LOL

gin

Dec 23, 2014

phone representative and service providers were concerned regarding the safety issues I was experiencing with my vehicle. They were personable and knowledgeable about recall. I can appreciate great customer service in an era where service is disregarded. Although Meade is not my home dealership Dave made me feel right at home. Thx

Madriley

Dec 23, 2014

This was my second Lexus purchase and my experience was great. Maria was wonderful. She was friendly and prepared and she answered all of our questions.

mary

Dec 23, 2014

In for overdue service and evaluation of brakes. It was advised that we have work done on the timing chain, brakes and a few other things. David was very helpful in helping us decide what services we could afford at this time. Our experience with Meade has always been pleasant, if a little costly.Love my Lexus and now I actually own it.

Greer

Dec 22, 2014

Everyone is so nice, and customer service is impeccable. Everyone is so easy to work with, and they made me feel at home! Very clean and well kept.

Petros

Dec 21, 2014

I recently went to Meade Lexus of South-field to purchase a N X. I had reviewed, seen pictures and looked forward to this one car. I worked with Michail Kravaritis, a man of endless patience and complete product understanding. I live in Ann Arbor using this dealership because of past care for my RX also purchased at the same location. Michael called when the car came in, I excitedly arrived drove and was totally disappointed. As I sat at his desk drinking the coffee he politely provided I noticed a lovely white car completely out of my budget. I asked if I could sit in the car even though I considered purchase impossible. Having done so Michael assured me it was his job to make me happy thus the car now sits in my garage. Due entirely to his thoughtful guidance it is both a joy to drive and completely within my budget. As president of a women's group of some 350 members we had a Christmas party last night. I told everyone about both my dealership and wonderful salesman Michail Kravaritis. Many actually went outside in the cold to view my lovely car.You will not be disappointed with either their sales or service attention to detail.

1994lexus

Dec 18, 2014

Dave Ferguson always makes my service visit very enjoyable. He is very sincere and helpful in making good decisions on what service to perform on out GX640. The other employees are all friendly and helpful. I will always have my service done at Meade Lexus.

Aram Grigoryan

Dec 14, 2014

I have been going to this dealership since 2005. This is one the places that I am going with t a great pleasure. The service is great people are wonderful and helpful. Overall great experience would recommend to anyone!

Piyush2003

Dec 13, 2014

I replaced my Lexus 2008 GS350 with new Lexus RX 350 2015. The negotiations were smooth and fair, and service excellent. Ms. Mona Buchanan from Sales, and Ms. Jaclyn Klaassen from Lexus Financial Services helped me thru the transaction with friendliness and efficiency. Mr. Krajewski took care of one minor problem promptly and efficiently. I am happy with my new car.

kayj

Dec 12, 2014

Our experience with Michail Kravaritis was great. He was very friendly and helpful. We are very happy with our new to us car. Thank you.

Shone Karthanal

Dec 10, 2014

I had an issue with my vehicle's brakes and i called to schedule service to have my vehicle picked up from my home. Everything went well they dropped a loaner vehicle, diagnosed and fixed my brakes and dropped my vehicle back off. Terrific service as always. Everyone was very pleasant to deal with. I would be shocked if anyone could give this dealership less than 5 stars.

dannybme

Dec 10, 2014

The service advisor Tony was great to work wuth and because of him i would highly recommend to my friends to go to Meade Lexus of southfirld!

garybosak

Dec 8, 2014

I had a great buying experience with Karen K. This is the second Lexus we have gotten from Meade Lexus having Karen as our sales person. She is not pushy and listens to what you would like or need on the car you are buying. She was able to find the car I wanted and the deal went very smoothly. Everyone one at Meade is very friendly and makes you feel like a valued customer.Also Amanda P was a great help going over all the functions of the inside of the car.

Zyad Kafri

Dec 8, 2014

Excellent experience. Very friendly staff they worked late to accommodate me and they help me select the car that fit my needs. I would definitely recommend them for a friend

amihalis

Dec 5, 2014

This was my first time buying a Lexus RX 350 (pre-owned). Joey was so friendly and very helpful as I was making my purchase. Thanks Joey!!

herman14

Dec 4, 2014

Tony K and the tech staff helped trouble shoot an issue with an older Lexus quickly. I am from out of town and Tony gave me quick, accurate and in and out service with the vehicle. I am truly impressed with my experience.

lismao

Dec 3, 2014

This was my very first time leasing a car, Initially, I was considering "suv" from Acura of Ann Arbor and Meadde Lexus of Southfield. I decided to go "Meade Lexus" first, mainly because they offered Black Friday special and free gift card. Now it semms like I made a right decision. My sale consultant Dave Israilov, Financial Services Jaclyn Klaassen and Delivery Specialist Marla Govan are really great to work with. The whole leasing process was quick and pleasant. I went to this dealership on Friday morning, and drove my new LEXUS home in the afternoon. In general, I will definitely recommend them to anyone who are interested in leasing/buying a Lexus vehicle.

NGN

Dec 3, 2014

We started our process at the Detroit Auto Show in January. For months we kept looking at various makes and models of cars, whenever we had free time. I truly believe that I have entered a good majority of all the different types of dealerships in the metro area. Karen Klaassen (my sales associate) was so kind, knowledgeable, and willing to listen to what we were looking for. My husband had a price point, my ten year old son had his two cents to add in, and then there were my own comforts and wants. I wanted to upgrade my vehicle that I had driven for the last ten years (a suv) originally I thought of a sporty sedan, but I'm a mom and need to drive kids around town. My new Lexus 350 fit the bill. What sealed the deal for me was Karen, she was able to meet my husbands criteria, the entire Meade Lexus of Southfield got to meet my son and watch him explore the whole facility and every car, they were so patient with him and treated him so respectfully regardless of his age and he was offered all sorts of amenities (which they do for all of their clients as we saw while in the showroom and service waiting areas), but no other dealerships around town ever did any of the kind gestures that Lexus does. For me I was treated with respect and was provided an easy process with a beautiful new car. I highly recommend this dealership and look forward to interacting with them in the next few years. Thank you Karen for making this experience a December to Remember Happy Holidays from our home to all of you :-)

Zenias

Dec 1, 2014

Mark M did an exceptional job making us feel comfortable with our purchase, he did not pressure us and answered all our questions even when dealership was closed, he was available if needed. . He was extremely friendly and attentive. He shows pride in his job, displays loyalty and honesty. He is dependable and reliable. He goes out of his way to make sure you are happy with your purchase and the numbers. He really seems to work hard at making his clients happy in any way that he can. He adds to the positive environment at Lexus Meade - Southfield

Lexusgirl11

Nov 30, 2014

Joey was such a pleasure to deal with. Got me exactly what I wanted and at a great price. The whole team at Meade was friendly and it was an enjoyable experience!!

missbb

Nov 30, 2014

This is my third Rx350 purchased from Meade Southfield. I like the way they treat the customer. The service is excellent. Of course I would like a better deal on the price.But all in all I am happy with this dealership. My husband went to get an oil change and ended up purchasing a 2015 Rx350..

Allie1

Nov 30, 2014

I went to this location and it was a great welcome right when I walked in as a walk-in. It didn't seem like I was imposing on them to set me up with a service consultant and get by issue with my vehicle squared away. Nice work Meade Lexus!

detroits.lazar

Nov 30, 2014

I will definitely be back. Dave Ferguson was friendly and made sure everything was taken care of in a timely manor. It was stress-free and a great experience. Always a pleasure to work with a company that gives you great service.

dorothy68

Nov 30, 2014

I love my New Lexus and Meade and Joey are both the reasons I came back again to Lexus. I left the brand to only dislike what I purchased so I am so happy I am back in a Lexus. Thanks joey & Meade!!!

Duckshell84

Nov 30, 2014

Dave Ferguson answered any questions I had and was extremely helpful. He was very professional the service department is great and I love the free car wash I get!

Jennifer17

Nov 30, 2014

Dave Ferguson is honest, helpful, caring, respectful and competent. Every experience at Meade Lexus of Southfield is wonderful and everyone makes me feel welcome and appreciated. I highly recommend this dealership. Thanks for taking good care of my vehicle and making me feel special. Warm Regards, Jennifer17

JW99

Nov 29, 2014

Excellent dealership and sales representative, Maria is the best, very professional, pleasant, knowledgeable, and accurately efficient. I strongly recommend Meade Lexus of Southfield and sales consultant Maria.

michaet

Nov 28, 2014

From our client manager Michail K to his associates, Marla with the functionality and Marla with the financial transaction, no one could have possibly been nicer. An excellent professional team and an outstanding experience at a great dealership.