Used Cars for Sale at Merced Toyota Scion in Merced, CA

Sdmcna

Oct 22, 2016

Great service team. Quick and efficient, they even washed my vehicle without asking. I was in and out of there in a half hour less than quoted.

Missme209

Sep 12, 2016

First sales person I dealt with was awful he was arrogant and pushy making me try to buy a new car I had my heart set on a certain pre owned I walked out feeling like crap he kept belittling me with my credit score . My mom called the next day spoke to another sales person (Greg)and manager (ramson) to voice our complaint and concerns and he was so friendly and was quick to help me to finance the car of my dreams without belittling me with my credit score

Patricia22

Sep 11, 2016

Richard Gonzales is friendly, professional, and knowledgeable about Toyota vehicles. He and his service team keep my vehicle in great condition. My SUV is 14 years old and I'm never afraid to take it on the road--be it to the grocery store or a trip to Oregon. And Rob Hampton, Service Manager, goes above and beyond to make sure customers get the best service possible.

georgecintas

Sep 10, 2016

My Rav4 was finished ahead of schedule. I was actually early for my scheduled appointment but that didnt hinder the process. Jennifer was very pleasant and knowledgeable as well as my service advisor.

Camery

Sep 8, 2016

We had maintenance service and warranty service done on our vehicle. We were very happy with the quality of work. The service managers that helped us were very friendly and very helpful. They were very accommodating to our needs. We very much recommend them.

Candacekristen

Sep 8, 2016

My service Advisor Richard was exceptional. Richard takes his work seriously and make every effort to keep his customer (s) satisfied. He is professional and knowledgeable.

Carmen Ponce

Sep 3, 2016

Service department is ridiculous! Last time I was there service advisers where horsing around and one threw a paper ball to another one and hit me they both laughed and apologized and offered a free car wash to make up for it. Grown men acting worst than kids in a "professional" business. Today my husband went in for our service appointment that was schedule a week ago. Appointment for oil change was at 9:45 and they knew he was waiting there while they did oil change. It's now 12:28 and they have not even started an oil change..... how is this a professional service station???? Walmart, sears or jiffy lubewould of been done with the oil change in less than 30 mins. This is ridiculous!!!!!! Hope TOYOTA looks into customer satisfaction because honestly this makes me not ever take my vehicles there ever again. Just gives TOYOTA a bad reputation.

David S.

Sep 2, 2016

Great service department. It is the best part of the dealership. Quick and timely appointments with transportation provided to work. Toyota has really won my business for now and in the future because of the quality of their vehicles and the way they back it up with quality service.

Rakels2014

Sep 1, 2016

Took my 2014 Lexus in for service and what an amazing team. Richard my service guy and Richard B. my mechanic provided me with the most excellent service I have ever experienced at a dealership thanks guys will definitely tell my friends and family ???

stefaniw

Aug 31, 2016

KEVIN IS ALWAYS SO HELPFUL AND PROFESSIONAL. HE IS ALWAYS TAKING MY CONCERNS SERIOUSLY. KEVIN AND ROB HAVE ALWAYS BEEN TOP NOTCH AND BEING IN THE CUSTOMER SERVICE FIELD I AM GREATFUL FOR EVERYTHING THEY DO

Toyotagirl

Aug 31, 2016

Great service , went in for an oil change it got done quick and I didn't even have an appointment . Great job to the Toyota team in Merced . You get the job done right . Awesome is the key to Merced Toyota family

Dr B

Aug 30, 2016

All I can say is great job Merced Toyota Team!!! Keep up all the great work and fast service . Clean place with cool A/C friendly staff all around the dealership. Two thumbs up.

John/Diane

Aug 28, 2016

I had a excellent experience in service dept . Jennifer is very perfessional and is very knowledgeable . I would recommend Merced Toyota service dept anytime !! I have gone to another Toyota service dept and they weren't as knowledgeable as Merced .

Deayoram

Aug 27, 2016

My service rep. was very Curtious and thorough. He went over all the necessary information on my car service so I could I understand. I would recommend any Toyota owner to buy and or service there vehicle there.

Toyota owner

Aug 20, 2016

Jen and Richard were helpful and polite. Thank you for making my experience pleasant. The young mann that greeted me at the door was also very kind and made sure if i needed anything i just had to ask.

Camry XSE

Aug 19, 2016

The service department is bar none the best I have ever had. Friendly, and keeps you up to date on your vehicle. Class act here.

MinnieS

Aug 18, 2016

It was our 2012 Toyota Camry scheduled maintenance day! Sales Ramiro came by our seating area and asked if we were interested in buying a new Toyota. We said yes if they would offer matching prices from other Toyota dealership. Ramiro was very pleasant and also attentive to details while test driving. His manager was also there helping us find our dream car at the best offer accepted price.Thank you Merced Toyota for all your great help!! We love our new 2017 Toyota Camry SE, and we also have found our new ride home a joyful journey!We will be back to Merced Toyota again whenever we are ready for our next purchase! We also recommend Merced Toyota to anyone who wants the best deal and the best service whenever considering buying a Toyota!

ROB HAMPTON & CHRIS SANCHEZ

Aug 18, 2016

always got treaty great. thank to ROB HAMPTON & CHRIS sTHANK YOU THANK YOU FOR YOUR GREAT CUSTOMER SERVICE YOU BOTH ARE MY #1 ROB HAMPTON & CHRIS SANCHEZ FROM: ROSALIE HURTADO t

Lexus100

Aug 17, 2016

Great place to service my Lexus, with thorough multi point inspection and quick oil & lube service every time. Good pricing and detailed explanation of work performed.

Mama Jean

Aug 17, 2016

When shopping for my new car, I looked at numerous places. I found what I was looking for but it was at a dealership out of town. I went to the local Toyota Dealership and told them what I wanted and the price I had been quoted. They were able to meet that price and did so with very friendly and caring attitudes. From sales to service, they are excellent!

nanapsurns

Aug 17, 2016

We looked over the lot of car inventory, talked with the representative as how much we had to spend and he found exactly what we wanted! Thanks Toyota

cjones

Aug 17, 2016

I am always treated with excellent customer service at Merced Toyota. Rob Hampton and his staff are always very courteous and very professional, and excellent to work with.

Sonias35

Aug 17, 2016

Best place in town I won't take my vehicle anywhere else. Jennifer and Richard in service department always helpful and friendly. Techs are knowledgeable and friendly as well.

Valerie Templeton

Aug 8, 2016

I always have our vehicles serviced at Merced Toyota, because of their promptness, friendliness, and efficiency with both of our vehicles. A special thanks to Cheng Vang and his management and his parts Department. They are helpful, prompt and efficient! We LOVE our Merced Toyota Dealership!

Frustrated

Jul 3, 2016

My parents went to the service dept. to get a recall done on their Tacoma. They had an APPOINTMENT!!! They are both in their "80's" (with health related issues) and had driven over an hour to get there. They sat there at the dealership "4 HOURS" waiting for their pickup to be finished, only to then be told that "NOTHING" had been done on their vehicle because the dealership did not have enough parts to fix their truck. WTH!!! Why didn't they call them and tell them, before they drove over an hour (both ways) and waited there for 4 uncomfortable hours!!!!!! I am beyond angry at the very poor customer service of this service department!!!!

Frustrated!

Jul 3, 2016

My parents went to the service dept. to get a recall done on their Tacoma. They had an APPOINTMENT!!! They are both in their "80's" (with health related issues) and had driven over an hour to get there. They sat there at the dealership "4 HOURS" waiting for their pickup to be finished, only to then be told that "NOTHING" had been done on their vehicle because the dealership did not have enough parts to fix their truck. WTH!!! Why didn't they call them and tell them, before they drove over an hour (both ways) and waited there for 4 uncomfortable hours!!!!!! I am beyond angry at the very poor customer service of this service department!!!!

jsarmi7075

Jun 12, 2016

My service was completed in the expected time and Jennifer provided excellent customer service. Rob Hampton is doing a great job managing the service dept! I service 2 of my vehicles here and I wouldn't think of going anywhere else.

georgecintas

May 27, 2016

My vehicle was completed prior to the projected time. The service staff was polite, knowledgeable and nice and I was offered a shuttle ride even though I didn't need one while waiting in the lobby area!

Charlotte

Oct 28, 2015

Appreciate the wonderful service & follow-up by the sales & service staff at Merced Toyota. I have been satisfied with my experiences with the service department as well.

NS

Oct 17, 2015

I have had the most unsatisfactory and unacceptable service experiences at Merced Toyota. From the buying experience to the routine vehicle services, I'm still questioning why I purchased a vehicle from here. It all started when I purchased my vehicle. By the time we visited the finance manager to sign paperwork, our monthly payment had an extra $7 added to the overall negotiated payment. That was an immediate red flag, and I'm glad my wife caught it. Since it was the make/model vehicle I wanted with the upgrades I was looking for, and it was in the area, I disregarded the "accident." My other experiences occurred with my routine oil changes provided by Toyota Care. The 5,000 mile service took about 30 minutes longer than what we were told, but I wasn't too bothered because we were visiting family in the area. The 10,000 mile service was the absolute worst. I showed up at my scheduled appointment time and had to wait nearly 15 minutes before they could check me in. From there, the service took nearly 2 hours longer than the time we were told when the vehicle would be ready. Eventually, we saw that the vehicle was in the parking area for pick-up, but we were not called for 30 minutes. Finally, we complained to the service desk, and we were able to get our keys. The next day, I received a call from the service manager, Rob, and he was very apologetic. He also offered a free car wash during our next service visit. Well, I came in for my 15,000 mile service, and I will never go back. I scheduled my appointment bright and early so that I could get in first. As I'm checking in my vehicle, I mentioned to the Assistant Service Manager that it took a long time during our last visit, and Rob offered a car wash for the trouble. He told me that they were short staffed so he probably couldn't give me a car wash, and he said it would take 1 -1.5 hours for the service. After 2.5 hours, my car hadn't even made it into the service center. I politely asked for my keys back and inquired to what was going on. I saw several people that came in after me get their cars serviced and left while I waited. I was told that they were short staffed, and they would get me right in. I declined and left without my service. Maybe I was put in the back of the line because it was considered a "drop off" as I walked to get breakfast down the street? Overall, it was totally unacceptable, and I will never recommend, encourage, or promote my family, friends, and colleagues to visit or buy from Merced Toyota. As a business leader that provides service to my customers, I know how important it is to value quality, communication, and time. Integrity is at stake, and it is important to stick to your word and communicate. If I were told a legitimate time for the services or that it would take longer than expected for the services, I would not be writing this right now. Below I see a lot of bad reviews and responses from the general manager and service manager. You guys really need to do something about this. Too many salesmen sitting around and not enough service staff. Invest that labor into service so happy customers can recommend more people to buy from Merced Toyota.

Toyota

Oct 12, 2015

Monica helped me pick my car. She was great! A 2015 Toyota Corolla and I love it.

Sylvia Smith

Jun 21, 2015

Dan Ngo bent over backwards to help get my daughter's family into a safe, economical car. Merced Toyota is well managed and caring. Quality product, quality service.

Lloyd

May 3, 2015

Brooke is very helpful and works fast. She is honest sincere and direct. It's a pleasure to work with her. Of course, Rob Hampton does a super job too! I have bought at least 8 Toyotas from Merced Toyota - your customer service is excellent! - That's one of the reasons I am loyal to Merced Toyota!

Merced Resident

Jan 11, 2015

I went for an oil change and inspection. Merced Toyota refused to follow the terms of the warranty. The warranty expired on 1/7/15. I showed up on 1/6/15. I was told to bring the car on the first available date, 1/10/15, which I did. The fact that 1/10/15 was after 1/7/15 would not be a problem, I was told. I showed up on 1/10/15 and another employee at first wanted to charge me for the oil change and inspection, $49. I explained to him I followed the terms of the warranty and showed up with my car on 1/6/15. That didn't seem to make any difference to him. He checked with a supervisor, who said go ahead and work on the car. Eventually, I got an inspection but no oil change, even though the paperwork I was given said in part "replaced engine oil and filter." "That was a mistake," the employee told me when I brought the car back. I showed the employee the email I received from Toyota Corp that said I was entitled to a free oil change, oil filter, tire rotation, and inspection with the deadline of 1/7/15. The employee did not want to read the email. The kindest thing to say is Merced Toyota employees were negligent. Very shady operation in general. I have heard about its reputation but was prepared to make up my own mind. Now that the warranty on the free oil change has expired, what should I do? Go pay for one myself, I suppose. If the principal, Toyota Corp., promises customers of new cars a free oil change at 20,000 miles or by 1/7/15, its agent, Merced Toyota, is legally bound by that representation. My advice is to stay as far away from Merced Toyota as possible. If what happened to me is indicative of the way it treats customers, watch out.

john55d

Nov 30, 2014

Just bought a 2015 Corolla and got a great deal. Our salesman Alex was awesome. No hard sell, just informative and professional. Very pleased and would definitely recommend this dealership.

gracetollie

Jul 28, 2014

This was the only dealership that would take a chance with me. I now have a brand new 2014 corolla with a great payment... Thank you so much Toyota!

Vhinnemon

Jul 20, 2014

Excellent. It was just that it never explained if there was an interest or zero interest in the car that I purchased. Please acknowledge it. Thank you.

Prof1

Jun 18, 2014

I brought my Prius to get an oil change. I decided to give Merced Toyota Service department a shot instead of the usual independent shop I regularly use. I dropped off my car and was told that the service would take 2 hours. I didn't get my car back until 5 hours later. Every time I asked for a status I was told they would get around to it soon. The people at the service department don't seem to value their customers. When I finally got my key back there was no apology for the lengthy wait I had to endure. It's not worth the free oil change I get as part of my Toyota Care package. I would gladly pay $25 to get timely service. What's the point of having an appointment system if they take 3-4 hours before they start working on your car??? I learned my lesson and will NEVER take my car back to Merced Toyota again!

lucianopul5

May 12, 2014

Shopping for our new camry was a wonderful experience. We didn't feel pressured. We were treated great. And I'm happy with my new car.

Murray D

Dec 19, 2013

Came to get service on my Toyota corolla, this location is very nice, clean and very we'll managed. The service was great and very timely.

4runner fan

Dec 6, 2013

I bought my 08 4runner new here. The staff is great. My family will be in the market for another suv in January and we will be shopping with Merced Toyota.

Teresa

Dec 6, 2013

Great service from Rob! Always helpful.. I never have any issues when I come here.

Merced resident

May 21, 2013

I stopped to look. I spoke with salesrep and indicated that we were just looking. Went back on following week and looked again. Spoke as to price and then left. I felt that we were too far apart on price. Two weeks later I was called as to purchase price and two hours later drove off with new car. Not pushed and once the negotiations were over it was a breeze. One problem with new vehicle that was taken care of after part was ordered. Car has been serviced there and the only complaint that I can think of is: It was supposed to be washed (exterior only) and it wasn't. But they were busy. Maybe there is a difference between buying new as opposed to a used vehicle but I certainly could not tell. My wife is happy with her car and I could tell you a story about another dealership down the street but suffice it to say that I drove to Walnut Creek to buy my car! I usually feel that buying a car is comparable to a root canal but if you have information you are in the driver's seat and not at their mercy.

Steve Wyate

Feb 22, 2013

We talked over the phone and via email and had agreed on a price. My daughter had already had the cashiers check made out to Merced Toyoya only to be called while driving to Merced that they had sold the vechicle. Sad.